Datamax PE User's Manual
Contents
1. PE Series Operator s Manual A 1 gt o OJ KIS olol lo nD F2 F2 52 NIN The printable characters shown are from the Font 9 internal Triumvirate symbol set Note For the software handshake XON XOFF commands DC1 XOFF DC3 A 2 PE Series Operator s Manual Appendix Available Fonts and Barcodes All character fonts and bar codes available with the Printer are described in this section Each font and barcode have a name associated with it for use in programming Human readable fonts have numeric names while bar code fonts have alpha names Uppercase alpha names will print bar codes with human readable interpretations while lowercase alpha names will print bar codes only Fonts 0 through 8 use the slash zero conventions for distinguishing between the zero and the letter O The slash can be removed with the label formatting command Z These fonts are non proportional monospaced fonts all of the characters take up the same amount of space when printed This is helpful when using variable data in a fixed area The sizes of these fonts are shown in Table B 1 The Triumvirate font number 9 is2. Table 2 Valid Human Readable Font ASCII Characters PE Series Operator s Manual 0 Identifies 96 character 1 Identifies a 145 character alphanumeric font uppercase and lowercase alphanumeric font that includes Ln P descenders and ascenders 2123456789 2 72 Font 1 GERRA O 78 123456789 lt gt 78 Riu ABCDEFGH I JKLMNDPORSTUUUXYZ Y abcdefgh InnoParstuuuxuz Ci Gueaaaac ee 11 18822 802 40 2 Identifies 138 character 3 Identifies a 62 character alphanumeric upper and alphanumeric uppercase font p lowercase font FONT 3 aT 123455789 abedefahi ik ABCDEF GHI JKLMNOPORSTUVWXYZ 660 3 aug Ue 0xfa i 548 4 Identifies 62 character alphanumeric uppercase font FONT 4 5 4 0123456 89 JKLMNOPORSTUUWXYZ CAREQUEZNLB 5 Identifies a 62 character alphanumeric upper case font FONT 5 2 40 1 I150 63 ABCOEE GHI JKLMNOPURSTUVUKY Z Series Operator s Manual 6 Identifies 62 character 7 Identifies a font that prints OCR alphanumeric uppercase font A size I Font 7 FONT 5 14578 7 12345 784 lt gt 78 0123455183 ABCDEFGHIJKLMNO RBCDEF GHI JKL PORSTUVUXYZIN Dave MNOPORSTUUWXYZ
3. COMMUNICATION OPTIONS INPUT PORT _____ PORTA BAUDRATE 9600 PARITY 0000 NONE WORD LENGTH ___ 8 BIT STOP BITS 1 PROTOCOL BOTH CONTROL CODES STANDARD OPERATION PAUSEMODE _____ DISABLE FEEEDBACK MODE__ DISABLE _____ DISABLE LABEL OPTIONS HEAT SETTING PRINT SPEED PE INFORMATION LOW RIBBON INCHES PRINTER MODEL TUE FEBRUARY 17 1998 DATABASE INFORMATION SECURITY 10 6 0 IPS 8 0 IPS 5 0 IPS 0 in 0 in 410 in 0 in 320 in 14 07 048 VER HA 02 30 02 07 98 ROM CHECKSUMS U39 47 2081 03K U37 47 2080 03K U38 47 2166 01B U40 47 2067 01B SYSTEM RAM CHECKS SYSTEM RAM SIZE GOOD 512 KBYTES GOOD GOOD BASIC FUNCTIONS PRINT METHOD _ _ TRANSFER SELECT TOF ____ GAP DARKNESS __________ 33 CUTTER 5122 DISABLE RIBBON SAVER DISABLE INTERNAL BATCH _____ DISABLE CONVERSION __ _ ___ DECIMAL ADJUST _ 64 COMPATABILITY DPI EMULATION 203 OFFSET BIAS 220 HARDWARE BATTERY LEVEL _______ GOOD THERMISTOR ADC 65 REFLECTIVE ADC _______ 0 TRANSMISSIVEADC___ 165 PAPEROUT ADC 0 0 INSTALLED OPTIONS RIBBON SAVER ___ _ NO CUTTER PE SIGNALLING PEAPPLYHW _________ DISABLE PE EXT SIGNAL LOW PULSE RIBBON LOW ACTIVE ____ LOW BACKFEED CONTROL ____ 20ms COUNTER INFORM ATION ABSOLUTE VALUES 02 10 98 LENGTH 11644 INCHES MEMORY CONFIGURATION INTERNALMODULE 32 SCALABLE FONTS 0 SYMBOL SET PC 850 MODIFIED ONLY PRESENT WITH SPECIAL TEST PLUG
4. Darkness Factory preset Value range 1 64 Factory preset Value range 0 128 Column Factory preset value range 0 128 FE HEFlicataor Enable Disable Fine tunes the print contrast level Used to match print contrast level when replacing the printhead Selectable with 64 indicating maximum darkness Fine tunes the horizontal print position on the label Allows a matching start of print position between multiple printers sharing the same label formats Zero is forward while 128 is the furthest back Fine tunes the print position to the left or right on the label Zero 1s all the way to the left Switches control of print cycle operation applicator port pin 5 on or off Enables an applicator to control the print cycle Ignores any applicator signal Press the to access to the printer s advanced options PE Series Operator s Manual 31 4 1 2 Advanced Setup Advanced setup is a gateway leading to additional system maintenance and testing sub levels PE Options System Options Low Ribbon Diameter Compatibility Printer Model Operation Counters Communications Date Time Maintenance Label Options Modules LCD From Basic Function Advanced Setup enter by pressing the 4 key Three selections used to integrate functions with an applicator PE Output Signal Selects the type of status signal used between the printer and applicator port pin
5. E Serial Port B Paralel Perl Remote Front Panel Opening Figure 3 1 Connecting the Printer PE Series Operator s Manual 9 3 2 Loading Media This section explains the loading of media Move the Head Lift Lever up to raise the printhead as shown in Figure 3 2 Figure 3 2 Head Lift Lever Push up on the hinged Drive Plate at the point shown in Figure 3 3 This will release the plate allowing it to swing down Push Up he Hera nah Up To Latch Figure 3 3 Opening and Closing the Drive Plate 10 PE Series Operator s Manual Peel the first 12 inches of label material from the liner and discard Note If you wish to leave the label attached to the liner do not thread the media through the Drive Plate Label Edge Sensor Edge Guide Figure 3 4 Media Loading Feed the liner as shown in Figure 3 4 Be sure that the liner passes through the fingers of the Label Edge Sensor Continue feeding the liner bringing it under the Drive Plate Hinge Pin see Figure 3 5 Pull through removing any slack Note When using narrow media it may be necessary to adjust the position of the Label Edge Sensor to ensure detection This is done by turning the Edge Sensor Adjustment Knob see Figure 2 3 PE Series Operat
6. Postnet Varies 0 9 UCC EAN Code 19 digits 128 0 9 omomzz UCC EAN Code 18 digits 128 K MART NON EDI 0 9 UCC EAN Code Varies 128 Random At least Weight 34 digits Telepen Varies 128 ASCII characters UPS MaxiCode 84 0 9 A Z FIM char A B C orD PDF 417 Varies All ASCII characters Table B 3 Valid Bar Code Font ASCII Characters PE Series Operator s Manual B 5 Barcode A 0123456789 n 12345 67898 75 Barcode B 0123456798 Barcode D 72812345 72 Barcode C 01234587890 salz Barcode 6 012345678900 a 123456 78 Barcode F Barcode H B 6 PE Series Operator s Manual 81234567890 Barcode I 01234567898 Barcode K 2 Barcode M 012345678905 Barcode J 12 34567 89012 8 Barcode L Barcode N Barcode PE Series Operator s Manual B 7 Barcode 01 10073675029262 11 930420 3202 001800 21 10123456 Barcode S Pu 4 5 Ax ake P une dd amp Barcode u os Barcode 2 Barcode v B 8 PE Series Operator s Manual Appendix Cable Listing When a serial interface between the Printer and host is u
7. Compatibility PE 42 only Changes the dots per inch 22 PE Series Operator s Manual 3 8 Test Pattern Label The second of the labels is the Test Pattern Label see Figure 3 12 This matrix is useful to determine the Printhead condition For more information concerning maintenance see Section 6 Good test label indicates Printhead is operating normally Streaks in test label indicate a dirty or faulty Printhead See Chapter 6 for cleaning instructions 5 Ve aiin Figure 3 12 Test Pattern Label PE Series Operator s Manual 23 3 9 Applicator Connection The applicator mechanism will receive the printed label and affix it to anitem Applicator configuration and it s communication with the printer must be coordinated The applicator interfaces into the printer s DB 9P Applicator Port The table below lists the functions Direction is given relative to the Printer Note All output signals are open collector 5 Volt Output Ribbon Low signal Machine Error Not used Start Print signal End Print signal Label Out signal Ribbon Out signal Signal Ground 5 62 Table 3 1 Applicator Po
8. Figure 3 11 Configuration Label Note Your Configuration Label may vary due to the printer configuration or the printer firmware version 20 PE Series Operator s Manual PE Series Operator s Manual 21 3 7 Configuration Label Explanation February 17 1998 14 13 048 Printer date and time including Julian calendar date Database Information Includes serial number security setting firmware version ROM Checksums and the amount of DRAM Serial Loopback Check and CTS DTR Loopback Check results if equipped with the proper test plug see Section 4 Figure 4 1 Counter Information Includes the absolute counter values the total amount of media through the printer in inches and the total number of hours in operation Memory Configuration Lists the amount of Printer memory allocated for Internal Modules or Scaleable Fonts in 4 KB blocks Label Options Lists label related settings PE Information Specifies Printer model and the Low Ribbon Warning setting Hardware Lists the current readings of some Printer sensors Installed Options Lists the Printer s options PE Signaling Lists the settings for applicator interfacing and backfeed control Communication Options Lists all communication settings including the active port Operation Indicates the operations that are available and whether or not they have been enabled Basic Functions Lists the settings for the Basic Function Menu
9. PE Series Operator s Manual CG Triumvirate is a trademark of Agfa Corporation CG Times based upon Times New Roman under license from The Monotype Corporation SEAQ is a trademark of Datamax Barcode Products Corporation EPA POLLUTION PREVENTER As an Energy Star Partner Datamax Corporation has determined that this product meets the Energy Star guidelines for energy efficiency Firmware Software Agreement The enclosed Firmware Software resident in the EPROM s is owned by Licensor its suppliers and is licensed for used only on a single printer in the user s Trade or Business The User agrees not to and not to authorize or permit any other person or party to duplicate or copy the EPROM s or the information contained in the 5 The firmware Software is protected by applicable copyright laws and Licensor retains all rights not expressly granted In no event will Licensor or its suppliers be liable for any damages or loss including direct incidental economic special or consequential damages arising out of the use or inability to use the Firmware Software Information in this document is subject to change without notice and does not represent a commitment on the part of Datamax Barcode Products Corporation No part of this manual may be reproduced or transmitted in any form or by any means for any purpose other than the purchaser s personal use without the expressed written permission of
10. The following table is meant only as a guide For the correct selection always consult a qualified Media Representative Label Type Print Print Image Ribbon Type Speed Energy Durability Coated Paper 2 10 ips Low Low Wax Uncoated Paper Tag Stock Some Films Some Synthetics Coated Paper 2 8 ips Medium Medium Wax Resin Glossy Paper Tag Stock Some Synthetics Films Synthetics 4 6 ips High High Resin Films Table F 2 Media and Ribbon Overview F 6 PE Series Operator s Manual 1 9 Tenuen s 1ope1ado sous Ad NOISYIANODO 138 108WAS NOILISOd 1334 NOILVH3dO SNOILcO WALSAS SNOILdO 138V 1 1531 NOILdO GST 1VLSNI 83009 1OH1NO2 YINVS 318 1 26 13977 SITINTON NOLLVYII40 SNOILcO WALSAS SNOILdO 148 1 INGOW LVANOS WAS 5 EM JION SfTIJASICOMd FINGOW IVNYSINI 03348 4 INUON JONVN2INIVIA NOILVH3dO SNOILcO WALSAS SNOLIdO 148V FINAON Ad02 1631 LNG 300N 1831 LSCH AJIQOW U 033dS MIIS S31naow FON
11. The printer provides maximum flexibility by offering both direct thermal and thermal transfer printing capabilities To support these printing options the printer has a flexible set of printing controls The amount of heat applied by the printhead and the location of the printhead in relation to the label media have the most effect on the images that are printed on the labels The printer provides adjustments for quality but limits them to prevent possible damage to the printer For example low cost direct thermal stocks have very high reaction temperatures therefore it takes a great deal of energy to make clear images on this type of media This is also true for some thermal transfer materials see Appendix F Media and Ribbon Overview The printer provides three ways to compensate for this Increase the darkness setting in the Basic Functions Menu this will give only slight adjustment Use the H label formatting command to increase the software heat setting for a specific format use the Heat Setting option in the Advanced Setup Menu for all formats or make adjustments through your labeling program Use the P label formatting command to adjust the print speed for a specific format use the Print Speed option in the Advanced Setup Menu for all formats or make adjustments through your labeling program 46 PE Series Operator s Manual PE Series Operator s Manual 47 6 0 Int MAINTENANCE roduction The c
12. s Manual 13 O Remove the J Hook from the Ribbon Take up Hub convenient option you may use an empty ribbon core to rewind the spent ribbon if using this method do not reinstall the 9 While holding the Ribbon Take up Hub rotate the J Hook to unlatch it Raise the J Hook away from the hub and place the end of the ribbon over the take up hub Shook Takew Hb Rbbon Figure 3 7 J Hook Slide the J Hook back into place as shown in Figure 3 7 While holding the Ribbon Take up Hub rotate the J Hook until it latches Turn the Ribbon Take up Hub several times to secure the ribbon O Lower the Head Lift Lever until the printhead is locked in the down position 14 PE Series Operator s Manual 3 4 Ribbon Removal Removal of a Partially Used Roll of Ribbon Complete the following steps to remove and save a ribbon Cut the ribbon at the point shown in Figure 3 8 Turm the Ribbon Take up Hub until the end of the ribbon has cleared the printhead area 9 Grasp the roll of used ribbon and slide the used ribbon straight off the Ribbon Take up Hub Discard the used ribbon Grasp the roll of unused ribbon pull and slide the unused ribbon from the Ribbon Supply Hub storing it for future use Cut Ribbon Here Figure 3 8 Ribbon Cutting Point PE Series Operator s Manual 15 Removal of Completely Used Ribbon Complete the following steps to remove a co
13. a 8 x 8 Identifies a font that prints OCR B size III Font 8 0123456789 lt gt CENSTXZ 9 Identifies the internal Triumvirate font 6 pt ABODEFGHIJKLMNOPQRSTUVWXYZabedefani xir aniximnopgrstuvwxy20122456786 8 pt ABCDEFGHIJKLMNOPQRSTUVWX ZabcdefghijkImnoparstuvwxy z 10 pt ABCDEFGHIJKLMNOPQRSTUVWXYZabcdefghijkIm 12 pt ABCDEFGHIJKLMNOPQRSTUVWXY Zabc 14 pt ABCDEFGHIJKLMNOPQRSTUVWX 18 pt ABCDEFGHIJKLMNOPQR 24 pt ABCDEFGHIJKLM 30 pt ABCDEFGHIJ 36 pt ABCDEFG 48 pt ABCD B 4 PE Series Operator s Manual Barcode Fonts Bar Code Length Valid Characters Code 3 of 9 Varies 0 9 A Z and space char UPC A 11 digits 0 9 UPC E 6 digits Interleaved 2 of 5 Varies 0 9 0 9 Code 128 Varies A B C entire 128 ASCII character set 13 12 digits 0 9 EAN 8 7 digits 0 9 Health Industry Varies Bar Code HIBC 0 9 A Z The Host must am supply leading Codabar Varies Min 3 0 9 and the start stop codes a b c and d Interleaved 2 of 5 Varies with modulo 10 checksum 0 9 Plessey Varies 0 9 Option is last character for second M 11 checksum Interleaved 2 of 5 13 with modulo 10 checksum amp shipping bearer bars 0 9 UPC 2 digit add 2 digits 0 9 UPC 5 digit add 5 digits 0 9 Code 93 Varies 128 ASCII characters
14. call for service 56 PE Series Operator s Manual APPLICATOR BUSY TOWER FAUL 1 HEAD LP FAULT System is waiting for control of the Print Cycle from the applicator Printer applicator enable control may be incorrectly configured Verify setup see Section 4 Advanced Setup PE Options PE Apply HW Possible defective applicator output control Possible defective printer applicator port The cover interlock switch is open Verify that the cover has been closed completely Interlock switch may be defective or out of adjustment call for service The printhead interlock switch is open Verify that the printhead Head Lift Lever has been locked down completely into the stand off Interlock switch may be defective or out of adjustment call for service PE Series Operator s Manual 57 Ho Modules Avail The printer could not find a valid module lable possible causes No module is installed or configured Write Protect switch is On The module is corrupted Cycle the printer off and on This will reformat an internal module Use Advanced Setup Modules in the Menu to test the module A hardware problem exists call for service The printer s Label Edge Sensor does not detect labels Ensure the labels are properly fed through the Label Edge Sensor Loose connection or possible defective sensor call for service i
15. 6 Low Pulse High to low signals end of print cycle High Pulse Low to high signals end of print cycle Low Status Steady low signal during printing High Status Steady high signal during printing Disable No print and apply function 32 PE Series Operator s Manual FE iors cont Backfeed Cntrl 20 ms after print 40 ms after print 60 ms after print 80 ms after print 99 ms after print no backfeed before print Ribbon Low Active Low Active High Eibbon Leow Dia 20 Value range 14 34 Printer Model Hand Right Hand Counters Absolute Values Date Time Label rtiaonsz Heat Setting 10 Value range 0 30 Controls the timing associated with the backfeeding of a presented label 20 millisecond delay before printing the next label 40 millisecond delay before printing the next label 60 millisecond delay before printing the next label 80 millisecond delay before printing the next label 99 millisecond delay before printing the next label Disables all backfeed motion Backfeeds without delay upon next print cycle Sets the output polarity of the applicator port pin 2 ribbon low signal Signal goes low for ribbon low condition Signal goes high for ribbon low condition Allows user to select how much ribbon will remain when a Low Ribbon message is displayed The value selected is the remaining diameter in tenths of an inch I
16. E SF Status ov A Start Print End Print Figure 3 13 End Print Signal Options The Label Out signal goes low when the Printer is out of stock The Ribbon Out signal goes low when the Printer is out of ribbon When this signal goes low the Ribbon Low signal on Pin 2 resets to high Signal Ground PE Series Operator s Manual 25 3 10 Options Port The Options Port is used for external control of the printer via discrete lines The Port consists of 5V Ground three outputs and four inputs This port can be manipulated via DPL Datamax Programming Language For more information consult the Programmer s Manual PIN Description 1 5 VDC Fused 5A Output 1 7406 Open Collector Output 2 7406 Open Collector Output 3 7406 Open Collector Input 1 Inverting Schmitt Trigger Input 2 Inverting Schmitt Trigger Input 3 Inverting Schmitt Trigger Input 4 Inverting Schmitt Trigger Ground gt Table 3 2 Options Port Pin Assignments 26 PE Series Operator s Manual PE Series Operator s Manual 27 Using Your Printer 4 0 Using the Printer s Front Panel The printer s detachable rotatable front panel contains nine buttons three lights and a 2x16 character display with contrast adjustment The functions and features are as follows LED Indicators SHIT ENTER LCD on men 4 Menu Control Keypad
17. Module A Formats a selected memory module Caution Formatting permanently erases data Formats Module A Printer will prompt Are You Sure All data will be lost Same as Module A The Write Protect Switch must be turned Off to format this module Tests the selected memory module by writing to reading from and then verifying the data for accuracy Caution Testing permanently erases data Tests Module A The printer will prompt You Sure All data will be lost Same as Module A The Write Protect Switch must be turned Off to test this module PE Series Operator s Manual 39 Sensor Name Possible Condition Head D Down Cutter D Down U Up Present Sensors Y Blocked N Not Blocked Ribbon Saver D Down U Up Ribbon Motion 1 Blocked 0 Not Blocked Thermistor 0 255 Reflective 0 255 Transmissive Paper Out Table 4 1 Sensor Definitions RS 232c Test Plug RS 422 Test Plug DB 25P DB 25P OS 4 6 17 22 24 25 Figure 4 2 Serial Loopback Test Plug Connections 40 PE Series Operator s Manual PE Series Operator s Manual 41 PRINTER ADJUSTMENTS 5 0 Introduction When changing label size or material it may be necessary to adjust certain printer components and label settings This chapter provides step by step instructions for
18. contact a Media Representative The media and ribbon combination may be incorrect Consult Appendix F for additional information or contact a Media Representative The heat setting may be too low Make an adjustment through your software program or through the Advanced Setup Menu PE Series Operator s Manual 53 No Print cont Perform a Self Test If the labels printed correctly check the label format and communication parameters see Section 7 3 Printhead or print control circuitry may be defective call for service Poor Print Quality The printhead may be dirty Refer to Section 6 for cleaning instructions Check that the Print Method setting in the Basic Function Menu is correct for the media type being used The Heat Setting may be too high or too low Try adjusting the setting through your labeling program or through the Advanced Setup Menu Also the Darkness setting may need adjusting The media and ribbon combination may be incorrect Consult Appendix F for additional information or contact a Media Representative The Media Width Adjustment may need to be performed see Section 5 The platen may be dirty or worn see Section 6 The Printhead may need adjusting call for service Erratic Printing prints strange characters instead of the format The printer may be in the Character Dump Mode Power the Printer Off and On and retry Verify all the communications parameters have bee
19. have been misused altered neglected handled carelessly or damaged due to improper cleaning or unauthorized repairs PE Series Operator s Manual H 1 Warranty Service Procedures If a defect should occur during the warranty period the defective unit shall be returned freight and insurance prepaid in the original shipping containers to Datamax at 4724 Parkway Commerce Blvd Orlando Florida 32808 An RMA Return Material Authorization number must be issued before the product can be returned To open an RMA please call Datamax Customer Service Support Department at 407 523 5550 Please include your RMA number on the outside of the box and on the shipping document Include a contact name action desired a detailed description of the problem s and examples when possible with the defective unit Datamax shall not be responsible for any loss or damages incurred in shipping Any warranty work to be performed by Datamax shall be subject to Datamax s confirmation that such product meets Datamax warranty In the event of a defect covered by its warranty Datamax will return the repaired or replaced product to the Purchaser at Datamax s cost With respect to a defect in Hardware covered by the warranty the warranty shall continue in effect until the end of the original warranty period or for sixty 60 days after the repair or replacement whichever is later General Warranty Provisions Datamax makes no warranty as to the desi
20. media The printer must be reset for the new value to be recognized PE 42 100 to 410 1 00 to 4 10 in PE 43 100 to 416 1 00 to 4 16 in Sets the label s stop point Set Form Stop after printing This value is independent of the Offset Bias value Start of Print Position yet must be greater to have any effect At default this function will have no effect on last label positioning 0 00 to 9 99 inches 34 PE Series Operator s Manual System ob iors Factory Settings Are you sure Security Check None Password Modify Password 0123 Internal Module 0032 Value range 0 1000 Scaleable Font 0000 Value range 0 1000 Symbol Set PC 850 modified Allows access to eight system level options Returns all printer settings to factory defaults with the exception of Serial Number Top of Form Adjust Printer Model and Darkness Press Enter to reset or to abort Allows user to password protect the advanced setup Allows free access to all menu functions Must enter correct password for access Allows the user to enter an alphanumeric password Use the lt gt keys to scroll for a new value Press Shift to move to the next position Press Enter to accept the new setting Allocates a portion of memory to be used for storing image and label format data 128 KB reserved as Module A Memory is allocated in 4 KB blocks the reserved space is designated as Mo
21. Basic Functions 30 4 1 2 Advanced Setup 32 Printer Adjustments 5 0 5 1 5 2 5 3 5 4 5 5 5 6 Introduction Dean 42 Media Sensor 42 Media Width 43 Label Start f Print sc a ra 44 Label Presentation 44 Setting Start of Print and Peel 45 Controlling Print 46 Maintenance 6 0 6 1 6 2 6 3 Iitroduction 48 Cleaning 49 Cleaning the 2 2 4 50 Cleaning the Platen 5 Troubleshooting 7 0 7 1 7 2 7 3 Introduction ee en een 52 Troubleshooting 52 56 Character Dump Mode 61 Appendices Appendix A ASCII Control Chart ernste a e ides 1 Available Fonts and 1 Human Readable 99999 2 Barcode 5 Appendix Cable it rv e e anne 1 Appendix D Applicator Port Test Box D 1 Appendix E Erro
22. Datamax Corporation Copyright 1998 by Datamax Corporation All rights reserved Printed in the United States of America 88 2082 01 Rev C1 Agency Compliance and Approvals UL UL1950 Safety of Information Technology Equipment 1 Nur fur Gebrauch innerhalb eines Gebaudes geeignet F r 230 Volt Europa Ben tzen Sie ein Kabel das mit HAR markiert ist bestehend mindestens aus einem HO5VV F Kabel das mindestens 0 75 Quadratmillimeter Drahtdurchmesser hat sowie eine 320 Steckdose und einen das Land geeigneten Stecker 6A 250 Volt 1 This unit is intended for indoor use only 2 Disconnect power supply cord in case of emergency 3 When power supply cord is not provided for proper power supply cord selection please see below CE This product complies with requirements of the Low Voltage Directive 73 23 EEC and the provisions of the EMC Directive 89 336 EEC For 230 Volt Operation Europe Use a cord set marked consisting of a min HOSVV F cord which has a minimum 0 75 square mm diameter conductors provided with an IEC 320 receptacle and a male plug for the country of installation rated 6A 250V For 120 Volt Operation Domestic FCC This device complies with FCC CFR 47 Part 15 Class A Note This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harm
23. Disable Enabled The Pause button must be pushed in order to print the next label Feedback Mode Causes the printer to feedback ASCII characters 30 and 31 Disable Enable The printer will return 30 after each label 15 printed and a 31 after each batch of labels 36 PE Series Operator s Manual CONT Test Mode Causes the printer to send debug characters back to the host See Appendix E for listings Disable Enable Cutter Controls an external cutter mechanism Enable Enables an external cutter Disable Cutter not being used Ribbon Saver Controls the optional Ribbon Saver feature Enable Enables the option Disable Option is not installed or disabled Conversion Sets standard or metric measurement automatically updating all operations with the new selection Decimal Measurements in inches Metric Measurements in millimeters Communications Allows the user to select communication values for each port Comm Setup Selects the port and sets parameters PORTA 9600 Selects serial Port A B or Parallel communication 8 N BOTH Selectable serial baud rates 300 600 1200 2400 4800 9600 19200 Sets word length 7 or 8 bits Sets parity bit E even O odd N none Sets stop bit length 1 or 2 bits Selects handshaking method XON XOFF CTS DTR or BOTH Control Codes Sets the DPL control code values Standard Codes 01 Hex SOH command 02 Hex STX command Alternate Codes 5
24. E Hex SOH command 7E Hex STX command PE Series Operator s Manual 37 Haintenance Test Print Current Config Database Config Test Ribbon Test Pattern Front Panel LED Test Keypad Test Display Test Test O Monitor GP Input Test GP Output Sensor Readings Digital Analog Serial Loopback Serial Port A Serial Port B Selects five different maintenance functions Each test print function is activated by pressing the 2 key Prints labels reflecting the printer s current settings Prints labels reflecting the menu settings Prints a series of Ribbon Test Labels Printhead dot pattern test label Tests three different Front Panel functions Toggles the Ribbon Paper and Pause LED s on the control panel Allows user testing of the six button menu control pad The display will indicate the functions of the keys as they are pressed Pressing twice on the 1 will exit the test Cycles alphanumeric characters through each segment of the LCD display Tests three different I O functions Active monitor of the General Purpose I O inputs Tests the General Purpose I O outputs Divided into two sections Indicates the conditions of the printer s digital sensors The top line contains the sensor input while the bottom line shows the sensor state See Table 4 1 for definitions Indicates the converted values of four analog sensors The top line contains the sensor input while the bottom line show
25. The system has detected a printhead control circuit failure call for service 58 PE Series Operator s Manual RIBSUE HatEGP The system has detected a fault in ribbon motion The ribbon may be incorrectly installed or the wrong type for the printer emulsion out verify that the dull side in most cases is facing the label An incorrect media and ribbon combination may be resulting in an insufficient amount of friction between the media and ribbon See Appendix F for additional information or contact a Media Representative The ribbon core may be too large Ensure that the ribbon supply core fits snugly on the Ribbon Supply Hub The printer may be set to Transfer but is using direct thermal labels Defective or dirty ribbon sensor call for service The ribbon saver operation failed Disable the option through the Menu Reset the printer Call for service The Ribbon Saver Option is enabled but not installed Disable the option through the menu and or your labeling program Reset the printer PE Series Operator s Manual 59 Tl HLT The printer s Edge Sensor cannot see a gap or notch in the label stock Examine the Label Edge Sensor for obstructions for example labels stuck to the sensor or dust blocking the sensor Label Edge Sensor may be out of position for the size or type of med
26. VNAINIVW 0096 81404 NOIIVH3dO SNOI cO WAISAS 739471 SNOIIdO 37114 T ENVd INOS HLOd ENS 1990333 SNINOILISOd 1 ALIH nI2zS 44335 1NIHd 008 THINS 0332M2V8 SIINAION 3ONVN3INIVIA 0096 VLMOd NOlLVM3dO ALMISILLVAN oo WALSAS SNOLLdO 18877 S3HONI 1331 SNOILdO 3d AYOLO38 0 1531 L_ dNLas WAOOS 300N 3Sn vd svig 1355540 ONILLES AHOLOV4J ONILL3S B6AVINOZ 42 20 San v airnosgv LHS v0 vt pt 5 LNILNO 3d SIINTON NOILVSH3dO SNOILcG WALSAS SNOILdO 138V 1 SNL Las 09 TAJON Y31NIYd NOAIN SNOILdO S310d0W JONVN3LNIVA SNOLLVIINNIAINO9 NOLLVH3dO ALMISLLVINCO SNOLLcO WALSAS SNOLLJO 73877 SYSLNNOO TAJON YILNINd NOggly SNOILdO 34 ANLIS ATINVAQV 37135 ANLIS dias 135 ANLIS 22 lt 125 QJONVAUV 5 5 OJONVAQY ANLIS ANLIS dns GJONVAGY OJINVAQV MH SOLVIMddV 1Snfav NINOS JO LYVLS SS3NMHVI 301 MOSN3S OOH LJMW NOLLONN4 SISWE NOILONN4 2ISVS 2ISVH NOILONN4 215 2ISVg NOLLONR 21579 2ISVH d80 10 92 AVIN NOW 391 x xi
27. a proportional font each character will take up a different amount of space when printed For example the letter W will be larger than the letter I Listed below are a few of the 29 scaleable font symbol sets that are accessible US ISO 6 ASCII Symbol Set font code S00 DN ISO 60 Danish Norwegian Symbol Set font code S00 IT ISO 15 Italian Symbol Set font code 500 GR ISO 21 German Symbol Set font code S00 FR ISO 69 French Symbol Set font code S00 E5 ISO 8859 5 Latin 5 Set font code S00 E2 ISO 8859 2 Latin 2 Set font code S00 DT DeskTop Symbol Set font code S00 For a complete list of the scaleable font symbol sets refer to the Programmer s Manual PE Series Operator s Manual B 1 Human Readable Fonts Per Inch E eg wan sac Height Width Spacing DPI 2 2 Table Human Readable Font Sizes 32 126 32 168 171 172 225 32 168 171 172 225 32 35 38 40 58 65 90 128 142 144 146 153 154 156 157 165 168 225 32 35 38 40 58 65 90 128 142 144 146 153 154 156 157 165 168 225 32 35 38 40 58 65 90 128 142 144 146 153 154 156 157 165 168 225 32 35 38 40 58 65 90 128 142 144 146 153 154 156 157 165 168 225 32 126 32 48 57 60 62 67 69 78 83 84 88 90 32 126 128 169 171 173 181 184 189 190 198 199 208 216 222 224 237 241 243 246 250
28. anel and secure it with the screws Plug in and turn on the printer The printer will refer to the FLASH Cartridge as Module B 18 PE Series Operator s Manual 3 6 Printing a Configuration Label Before beginning load the printer with 4 wide media or configure the Label Width Adjustment in the Advanced Setup Menu to meet your label width for thermal transfer also use a matching ribbon For direct thermal labels be sure that Direct has been selected the Print Method See Section 4 for more setup information To print a Configuration Label Turm the printer O Press and hold the Feed button while turning the printer On O Release the Feed button after the printer display reads DYNAMIC RAM DIAGNOSTICS After a brief period the labels will be printed If the labels are not printed see Section 7 Referring to Figure 3 11 the Configuration Label contains two types of information The first type is printer setup data The second is a pattern testing the print circuitry In addition a special connector can be used to test communications see Section 4 on Serial Loopback for more details Note After running the Configuration Label the printer will enter Character Dump Mode and must be reset in order to run a label application To reset power the printer and then On For Character Dump Mode information see Section 7 PE Series Operator s Manual 19
29. are 6 PE Series Operator s Manual 21 General Overview The following illustrations show the major components of your printer It may be helpful to refer back to this section for the names and locations of the printer s various parts Electronics and Drive Mechanism Control Panel Power Switch Stock Door Media Path and Printhead Figure 2 1 Right Hand Model External Front View PE Series Operator s Manual Ribbon Hubs Edge Guide Guide Bars E Y AD 19 Label Edge Sensor Printhead Assembly Head Lift Lever Figure 2 2 Right hand Model Interior Front View Ribbon Idler Ribbon Supply Hu Head Lift Lever Edge Sensor Adjustment Knob Figure 2 3 Right Hand Model Media Path PE Series Operator s Manual Setting Up the Printer 3 0 Introduction This chapter explains how to connect the printer to the host load media and print a configuration label 3 1 Connecting the Printer Note Ensure that the printer s power switch is off when connecting the AC power cord or any interface cable Connect the AC power cord to the back of the printer before plugging into a properly grounded outlet The printer can be connected to the host computer with a parallel or serial cable see Appendix C The applicator connections should also be made at this time The figure below shows the position of the interface ports
30. at have not been covered in this section contact a Technical Support Representative 7 1 Troubleshooting Tips The Printer fails to power up no lights Verify that the AC power connection has been made at both the wall and the printer and the power switch is turned on Verify that the AC power outlet being used is operating correctly Test the outlet by connecting another device to it The AC power cord may be damaged replace The Printer s power switch may be defective or the fuse may be blown call for service 52 PE Series Operator s Manual No display the Power LED is on The display contrast may be set too low Using a small screwdriver use the access opening on the front panel and increase the setting The printer may have a bad connection to the display or the display may be faulty call for service Black boxes in display The printer has failed to initialize Power the printer Off Hold down the Pause Feed and Stop Cancel buttons while powering the printer On Defective display main PCB call for service Skips Labels every other The label is formatted too close to the top edge of the label Try reformatting allowing a larger margin near the label s edge No Print paper advances but without printing an image If an image appears on the used ribbon but not on the label the incorrect ribbon type emulsion out is being used Consult Appendix F for additional information or
31. ations Printing Print Methods Direct thermal or thermal transfer Print Resolution PE42 203 dots per inch 8 dots mm PE43 300 dots per inch 12 dots mm Maximum Print Speed PE42 101 5 PE43 81 p s Maximum Print Width PE42 4 1 in 104 mm PE43 4 16 in 105 7 mm Maximum Print Length PE42 12 in 305 mm with standard memory PE43 15 in 381 mm Minimum Print Length 0 25 in 6 4 mm Communications Protocols RS 232c RS 422 RS 485 and Parallel Speeds 300 to 19 200 baud Word Length 7 bit or 8 bit Handshaking XON XOFF receive mode only and CTS DTR PE Series Operator s Manual F 1 Electrical Power Supply Circuit Protection Environmental Operating Temperature Storage Temperature Humidity Physical Dimensions Weight Media Width Length with standard memory Thickness Media Sensing Ribbon Widths and Lengths 115 230 VAC 60 50 Hz 3 0 1 5A Auto Ranging 5 A 250V fuse 40 F to 100 F 4 C to 38 C 32 F to 120 F 0 C to 49 C 10 to 95 non condensing H 11 81 in W 9 65 in D 15 1 in 299 7 mm x 245 11 mm x 386 0 mm 27 Ibs 12 26 kg 1 0 in 25 4 mm to 5 in 127 mm 42 PE43 12 in 305 mm 15 in 381 mm 0 0025 in 0 0635 mm to 0 0100 in 0 254 mm Transmissive and Reflective Ona inch core 25 mm 38 mm 51 mm 64 mm 76 mm 89 mm 102 mm 110 mm 114 mm in standard 1182 ft 360m or 1476 ft 450m len
32. avoid any damage during transit Before opening closely inspect the box for damages In the event of shipping damage contact the carrier immediately regarding it s nature and extent In order to operate the printer you will need to remove the packaging materials that are placed inside the printer for shipment Complete the following steps before connecting power It may be helpful to refer to Figure 2 2 when removing the packing material Remove the printer from the box Remove the printer from the plastic bag Remove the tape that extends over the printhead assembly Remove the piece of foam between the printhead and platen Remove the tape that covers the J Hook on the Ribbon Take Up Hub Note Save all packaging materials in the event that shipping the printer is ever required PE Series Operator s Manual Inspecting the Printer After removing the printer from the box check the remaining contents of the package In addition to this manual the following items should be present label printer installation guide sample print labels power cord any special or additional items purchased Additional Requirements The following items are necessary for generating labels with your printer Contact your dealer or a technical support representative for advice on media and software Serial or parallel interface cable see Appendix Applicable media see Appendix F Applicable softw
33. completing these adjustments If there is any doubt about your ability to perform these procedures contact a qualified service technician a technical support representative or software representative 5 1 Media Sensor Adjustment To detect the label s edge notch or black stripe the printer uses a label edge sensor that is adjustable across half the media path The position of this sensor may need to be adjusted when changing types of labels or when going from wide to narrow labels Referring back to Figure 2 3 locate the Edge Sensor Adjustment Knob on the printer This will adjust the sensor position across the label If you are experiencing a problem with the label top of form try adjusting this sensor If using labels that are die cut or that have a black stripe across the back position the sensor near the middle of the label If using labels that have a notch irregular edge or with a black stripe that does not cover the entire width of the label turn the adjustment knob in half turn increments until the label is sensed See Section 7 for more information 42 PE Series Operator s Manual 5 2 Media Width Adjustment The printer is able to use a wide variety of media types widths and thickness The printhead mechanism has a feature that allows the user to make a leveling adjustment This adjustment is required when using labels that are less than 4 wide 2 Head Level Adjustment Knob Clockwise rasi
34. cts the option currently displayed Shift Used to change fields on certain menu items e g Comm Setup Serial parameters LCD Contrast Allows the user to change the intensity of the display Use a small screwdriver to adjust the display contrast Turning the potentiometer counter clockwise increase the contrast PE Series Operator s Manual 29 41 Accessing the Menu Tree The menu is divided between basic function and advanced setup levels To see a complete overview the Menu Tree is located in Appendix G Note Default values or settings may vary depending on the version and customer applications Factory default settings will be indicated with symbol 4 1 1 Basic Functions There are nine basic functions including a gateway to the advanced setup level Print Method Column Adjust Sensor Top of Form PE Applicator HW Darkness Advanced Setup Start of Print LCD From the Printer Ready screen enter the Basic Function screen by pressing the U key Print Method Controls the type of print method to be used Direct Enables direct thermal printing no ribbon Transfer Enables thermal transfer printing ribbon installed Select TOF Controls the type of media sensing to be used Gap Senses on a gap or notch between each label Reflective Senses a reflective mark between each label Continuous Senses only presence TOF set by label format 30 PE Series Operator s Manual
35. dule A Allocates a portion of memory to be used for loading of scaleable font data No reserved font cache Memory is allocated in 4 KB blocks The minimum requirement is 0015 60 KB the recommended value is 0025 100 KB for Smooth Scaleable Fonts Allows user selection from 29 different scaleable font symbol sets PE Series Operator s Manual 35 Comeatabilites Three selections to control label positioning Offset Bias Selects from two different Start of Print positions 220 This command sets the point where printing starts 110 relative to the Top of Form Adjust value The printer will feed from the Offset Bias and the Top of Form Adjust value to begin printing Positioning Allows the selection of the column position PE 42 only calculation based upon one of two different values 203 dpi Exact column positioning 200 dpi Host CMDS Ignore This parameter instructs the firmware whether to process the DPL commands for Offset Position lt stx gt O Peel Possition lt stx gt f and the Heat value stx gt 1 gt h ProdigyPlus Mode This function sets the parameters so the printer will emulate a Prodigy Plus printer These parameters Offset Bias 110 Positioning 200DPI Host Positioning IGNORE Conversion Inches Peel Position 25 1 if cutter is installed reration Sets three different operational functions Pause Mode Causes the printer to pause between printing each label
36. es Printhead Counterclockwise lowers Printhead Figure 5 1 Adjusting Media Width Load the Printer with the chosen media Begin printing your label format Rotate the Head Level Adjustment Knob see Figure 5 1 clockwise until the print quality along edge starts to lighten Finally rotate the knob back just enough to achieve uniform print quality across the label see below Print beginning to lighten Proper final adjustment Figure 5 2 Example of the Media Width Adjustment PE Series Operator s Manual 43 Note Labeling program settings can override many of the functions available through the printer s menu 5 3 Label Start of Print Start of print position can be affected by the position of the label edge sensor especially if the labels are irregularly shaped Once properly positioned the start of print position can be adjusted by using the lt STX gt O command or through your labeling program Also the TOF Adjust provides additional printer specific adjustment and can be found in the Basic Function Menu 5 4 Label Presentation Following the printing of a label the printer will position the label according to it s programmed Present Distance The value will be dependent upon the needs of the applicator system The Present Distance value can be input using the lt STX gt f system level command through Label Options in the Advanced Setup Menu or through your labeling program 44 PE Series O
37. ful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions in this manual it may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Important Safety Instructions This printer has been carefully designed to give you many years of safe reliable performance As with all electrical equipment there are a few basic precautions you should take to avoid hurting yourself or damaging the printer Carefully read the installation and operating instructions provided with your printer Read and follow all warning instruction labels on the printer Mount the printer to a flat firm solid surface To protect your printer from overheating make sure all openings on the printer are not blocked Do not place the printer on or near a heat source Do not use your printer near water or spill liquid into it Be certain that your power source matches the rating listed on your printer If you are unsure check with your dealer or with your local power company Do not place the power cord where it will be walked on If the power cord becomes damaged or frayed replace it immediately Do not insert anything into the ventilat
38. gn capability capacity or suitability of any of its hardware supplies or software Software is licensed on an as is basis without warranty Except and the extend expressly provided in this warranty and in lieu of all other warranties there are no warranties expressed or implied including but not limited to any warranties of merchantability or fitness for a particular purpose Purchaser shall be solely responsible for the selection use efficiency and suitability of Datamax s products H 2 PE Series Operator s Manual Limitation of Liability In no event shall Datamax be liable to the purchaser for any indirect special or consequential damages or lost profits arising out of or relating to Datamax s products or the performance or a breach thereof even if Datamax has been advised of the possibility thereof Datamax s liability if any to the purchaser or to the customer of the purchaser hereunder shall in no event exceed the total amounts paid to Datamax hereunder by the purchaser for a defective product In no event shall Datamax be liable to the purchaser for any damages resulting from or related to any failure or delay of Datamax in the delivery or installation of the computer hardware supplies or software or in the performance of any services Some States do not permit the exclusion of incidental or consequential damages and in those States the foregoing limitations may not apply The warranties here give
39. gths F 2 PE Series Operator s Manual Label Material Fonts and Bar Codes Resident Fonts Font Expansion Bar Codes Thermal transfer plain coated papers vinyl Mylar metalized paper non woven fabric fine woven fabric thermal visible light scannable paper infrared scannable paper thermal ticket tag stock thermally sensitive plastic Nine alphanumeric fonts from 035 in to 42 in and OCR A OCR B CG Triumvirate from AGFA in both portrait and landscape orientations from 6 to 48 point sizes fonts expandable vertically and horizontally up to 24x Fonts and Graphics can be printed in four directions 0 90 180 and 270 Code 39 Interleaved 2 of 5 Code 128 subsets A B and C Codabar LOGMARS UPC A UPC E UPC 2 amp 5 digit addendums EAN 8 EAN 13 EAN 2 amp 5 digit addendums UPC random weight Code 93 Plessey Universal Shipping Container Symbology UCC EAN Code 128 Postnet PDF 417 Code 128 MOD 43 Telepen UPS MaxiCode FIM Interleaved 2 OF 5 MOD 10 and HIBC PE Series Operator s Manual F 3 Printer Dimensions M 5 Figure F 1 Print Engine Critical Dimensions F 4 PE Series Operator s Manual Media Specifications lt Ze ___ J ll T Eu D ll Als FA t Figure F 2 Acceptable Media Dimensions Descrip
40. hapter covers the cleaning recommendations for your printer The following items will help clean your printer safely and effectively Isopropyl alcohol Cotton swabs Clean soft and lint free cloth Soft bristle brush or compressed air Mild detergent A CAUTION For your safety and to avoid damaging the Printer always power off and unplug the unit before cleaning Interior and Exterior Cleaning Interior During normal operation dust particles from the label stock accumulate inside the printer These particles can begin to foul the print To prevent build up use a soft bristle brush or compressed air as needed for removal Exterior The exterior can be cleaned using a general purpose cleaner and a damp soft cloth or sponge Do not use abrasive cleansers or solvents 48 PE Series Operator s Manual 61 Cleaning Schedule The following table provides a recommended cleaning schedule for various parts of your printer A For your safety and to avoid damaging the Printer always power off and unplug the unit before cleaning CAUTION Area Method Interval Printhead Using isopropyl alcohol and a cotton Clean after each swab clean the printhead from end to roll of ribbon or end Removing all adhesive and dirt each roll of direct thermal labels Platen Roller Rotate the platen cleaning it thoroughly Clean after each using isopropyl alcohol on a cotton s
41. ia being used Re adjust the position The wrong type of Sensor TOF has been chosen Re configure the printer for the label type being used Possible defective Label Edge Sensor call for service Listen for drive motor operation and verify that the platen roller is turning If not call for service 60 PE Series Operator s Manual 7 3 Character Dump Mode The character dump mode is a useful tool for diagnosing various printer problems communication problems or DPL syntax errors This procedure allows the user to input strings of data and compare them with the output from the printer In many cases the Programmer s Manual is an essential reference Also as a final note many of the software programs use bit mapping to construct the label making a diagnosis difficult Always contact a Technical Support Representative with any questions With the printer Off print a Configuration Label using the power up method Q Press and hold in the Feed button while turning the printer On Release the Feed button when the printer display reads DYNAMIC RAM DIAGNOSTICS The printer will print a set of Configuration Labels and then enter the Character Dump Mode Figure 7 1 shows a sample Character Dump Label Send a label format to the printer The hex code output will be immediate This output can be can be used for debugging the label format Also by repeatedly sending the format this mode can uncover hand
42. ion slots or openings on the printer Only qualified trained service technicians should attempt to repair your printer Contents Printer Overview 1 0 1 1 1 About This 2 11 1 Standard 2 1 1 2 Optional 3 Getting Started 2 0 2 1 Before Using This 5 General enn onere teens ne ohne 7 Setting the Printer 3 0 tr d cton serso eae seen 9 3 1 Connecting the Pri 9 3 2 Loading seele 10 3 3 Loading Ribbon Thermal 13 34 Ribbon Removal ete ste 15 3 5 Installing a 5 17 3 6 Printing a Configuration 19 3 7 Configuration Label 22 3 8 Test Pattern Label eee arena 23 3 9 Applicator 24 Options Port sissies is 26 Using Your Printer 4 0 4 1 Using the Printer s Front Panel 28 Accessing the Menu Tree 30 4 1 1
43. mpletely used ribbon Unlatch and raise the printhead Rotate the Ribbon Take up Hub winding it until the ribbon clears the media path Rotate the J Hook unlatch and remove Grasp the roll of used ribbon and pull it straight off of the Ribbon Take up Hub and discard 9 Pull the empty ribbon supply core from the Ribbon Supply Hub Save the core for later use on the Ribbon Take Up Hub or discard 16 PE Series Operator s Manual 3 5 Installing FLASH Cartridge FLASH cartridges provide the same features as DRAM with the added benefit of providing permanent storage for custom fonts label formats and images FLASH memory is essentially a non volatile electronically erasable PROM A write protect switch on the cartridge is used to safeguard stored data against accidental erasure To install a memory cartridge 9 off and unplug the printer Remove the two screws securing the Electronics Access Panel and open to reveal the connector see figure below Electronics Access Panel Figure 3 9 FLASH Cartridge Connector Location PE Series Operator s Manual 17 Holding the FLASH Cartridge with the label facing up insert it into the connector see Figure 3 10 Push firmly but do not force it doing so could damage the cartridge and socket Memory Cartridge Connector Memory Cartridge Label face up Figure 3 10 Inserting the Memory Cartridge Close the P
44. n correctly set to match the host See Section 7 2 for details 54 PE Series Operator s Manual Missing Data in the printed label Check the label format see Section 7 3 Verify that the proper syntax was used for the desired function and that the data fields are properly defined For rotated fields ensure that enough label space exists in that orientation to apply the format Ensure that enough memory space is available for the label format size graphic image and or scaleable font PE Series Operator s Manual 55 7 2 Error Messages The printer s control electronics monitors various operations Ifa problem is detected an error message will be displayed The following is a list of error messages with some possible causes and solutions During power up the following alarms could be displayed LCD Display Alarm Description R M FAULT The system detected a PROM failure Call for service RAM FAULT The system detected a RAM failure Call for service RTC RAM FAULT The system detected a real time clock RAM failure Try to clear the fault by cycling the printer off and on again If it does not clear call for service Other messages that could appear during operation are LCD Display Alarm Description ADE FAULT The system detected an Analog to Digital Converter failure Try to clear the fault by cycling the printer off and on again If it does not clear
45. ng the Printhead Note NEVER use a sharp object when cleaning the printhead 50 PE Series Operator s Manual 6 3 Cleaning the Platen Roller Print quality may be affected if the platen becomes contaminated with grit label adhesive or ink To clean the platen Turn Off and unplug the printer Open the cover Raise the Head Lift Lever up to access the printhead Move ribbon or paper away as necessary Using a clean lint free cloth dampened with isopropyl alcohol wipe off any debris from the platen Manually rotate the roller cleaning the entire surface Allow to dry Re install ribbon and media if necessary Lower the printhead by turning the Head Lift Lever down until it locks into position Close the cover Plug in and turn On the printer Feed several labels to normalize tracking Note If the platen has excessive build up that cannot be removed with isopropyl alcohol you may use acetone sparingly NEVER use a sharp object when cleaning the platen roller PE Series Operator s Manual 51 222 TROUBLESHOOTING 7 0 Introduction Occasionally situations occur that require some troubleshooting skills Possible problem situations and potential solutions are listed in this section While not every situation is addressed you may find some of these tips helpful If you do not feel comfortable performing the action or for problems that may persist or th
46. nstructs the printer of the mechanism s configuration for printhead zero dot orientation Right side label output Left side label output Read only check ofthe printer s absolute values Given in inches not resettable Allows the current date and time fields to be changed Allows access to six label parameters Allows the selection of different heat settings Changes the on time of the printhead dots The higher value the darker the print PE Series Operator s Manual 33 Label Ortions cont Print Speed 6 0 ips Value range model dependent Slew Speed 8 0 ips Value range model dependent Backfeed Speed 5 0 ips Value range 2 0 5 0 ips Label Width 410 or 416 respectively Value range Present Position 245 Values range 0 999 Allows the selection of different rates that the label will be printed PE 42 2 to 10 ips 51 254 PE 43 2to 8 ips 51 203 mm sec Allows the selection of different rates that the printer will feed during non printed portions of each label PE 42 2 to 10 ips 51 to 254 mm sec PE 43 210 8 ips 51 203 mm sec Allows the selection of different rates that the printer will backup labels Range is the same for both models Changes useable label width as when printing on media narrower than 4 1 inches reducing width increases memory for label formatting Also allows printing of Configuration Labels on narrow
47. or s Manual 11 Hinge Pin Drive Plate Label must pass under the Hinge Pin Figure 3 5 Media Loading detail close raise the Drive Plate back up until the plate snaps into place See Figure 3 3 Lower the Head Lift Lever until the printhead is locked in the down position 12 PE Series Operator s Manual 3 3 Loading Ribbon Thermal Transfer The printer can use two methods to create an image on the media The first method called direct thermal uses specially treated label stock containing dyes that turn black with heat and pressure The second method is thermal transfer which involves the transfer of ink from a ribbon substrate onto the media with heat and pressure The ink is transferred to the label stock as it passes between the printhead and the platen roller To use this method set the printer to transfer before printing Note Ribbon should never be used with direct thermal stock Using this stock with a ribbon will result in poor quality print Complete the following steps to load ribbon O Unlatch and raise the printhead Slide the ribbon roll onto the Ribbon Supply Hub with the leader coming over the top of the roll Ensure that the ribbon roll is pushed back fully against the flange at the base of the Ribbon Supply Hub Thread the ribbon along the path as shown in Figure 3 6 O Figure 3 6 Ribbon Loading Path PE Series Operator
48. perators Manual 5 5 Setting Start of Print and Peel Position Every effort has been made to make the default parameters work for your application right out of the box Due to the vast number of software packages applicators and label formats this is not always the case The following steps may help your setup of the printer Step Description 1 Disable the Host Positioning parameters Set COMPATABILITY HOST POSITIONING to IGNORE This ensures that after setup the host label software cannot override the printer 2 Concentrate on getting any printed fields aligned on your label media a Only required on Right Handed printer models Select the LABEL OPTIONS LABEL WIDTH to the proper value A value larger is better than smaller b Up Down Adjustment Modify the BASIC FUNCTION START of PRINT parameter until print is horizontally aligned c Left Right Adjustment Modify the BASIC FUNCTION COLUMN ADJUST until print is vertically aligned The label should be printing in the correct locations 3 Adjusting the correct Peel Position using the LABEL OPTIONS PEEL POSITION parameter This parameter is measured relative the COMPATABLITY OFFSET BIAS selection If the Offset Bias is set to 220 default then setting the Peel Position to 245 will extend the peel position an additional 25 inches A value of 320 would be an additional 1 inch PE Series Operator s Manual 45 5 6 Controlling Print Quality
49. puoddy Tenuen 10 soles Ad Appendix Warranty Information Datamax Bar Code Products Limited Warranty Statement PE42 PE43 Print Engine Printer Datamax warrants to Purchaser that under normal use and service the PE42 PE43 Print Engine with the exception of the thermal printhead purchased hereunder shall be free from defects in material and workmanship for a period of 365 days from the date of shipment by Datamax Expendable and or consumable items or parts such as lamps fuses labels and ribbons are not covered under this warranty This warranty does not cover equipment or parts which have been misused altered neglected handled carelessly or used for purposes other than those for which they were manufactured This warranty also does not cover loss damages resulting from accident or damages resulting from unauthorized service Thermal printhead This warranty is limited to a period of one year 365 days or 1 000 000 linear inches of use whichever comes first for the PE42 PE43 Print Engine thermal printhead This one year warranty is valid only if a Datamax approved thermal or thermal transfer label media is used as defined in the then current Datamax list of approved Thermal thermal transfer Media a copy of which is available from Datamax Failure to use Datamax approved media is justification for invalidation of this thermal printhead warranty This warranty does not cover printheads which
50. r Codes E E 1 Appendix F Printer 1 Printer Dimensions eee 4 Media 99 5 Media and Ribbon Basics F 6 Appendix G Men TE E G 1 Appendix H Warranty 8888 1 111 Printer Overview 1 0 Introduction The PE Series hereafter referred to as the printer is a high quality high volume extremely durable print engine designed exclusively for use with label applicator systems Available in a wide range of configurations the printer offers both direct thermal or thermal transfer printing and comes equipped with many popular bar codes nine resident fonts a smooth bit mapped font CG Triumvirate and a scaleable font CG Triumvirate Bold Condensed This manual provides all the information necessary to operate the printer To print labels or tags simply refer to the instructions included with the software you have chosen to create your labels Right Hand Model Left Hand Model Figure 1 1 Series Print Engines PE Series Operator s Manual 1 1 1 About This Printer This printer offers the following standard and optional features 1 1 1 Standard Features Advanced Technology This printer utilizes the Intel 1960 32 Bit RISC Microprocessor and Datamax application specific integrated circuitry ASIC The ASIC design includes highly integrated components along
51. ri Control Buttons CHa Figure 4 1 Front Panel Control Buttons Pause This button temporarily stops the current print job Printing will resume when pressed a second time Feed Pressing this button will feed one label When pressed during a print job the label will feed upon completion of the job Also pressing Feed will clear an alarm condition Cancel Pressing this button one time will clear the current job pause the printer and prepare the next job if any When more than one job has been sent to the printer only the current job is canceled all other jobs are unaffected However repeatedly pressing this button will remove the remaining jobs from the cue one by one 28 PE Series Operator s Manual Lights Power This illuminates when the printer is powered on A delay of up to one second is normal at power up or power down Ribbon Paper This illuminates to indicate a fault in the media or ribbon path Rapid flashing indicates a low ribbon condition Pause This illuminates when the printer is paused and is off when the printer is at Ready Menu Keypad lt T c 4 The four arrow keys are used to move through the printer s menu tree scroll through options and increment or decrement certain definable values In general and 4 move to the next higher or lower menu level while and scroll through the choices within the same level See Appendix G Enter Sele
52. rt Pin Assignments Pin function explanation Pin 1 The Printer provides a 5 VDC Output fused at 1A Pin 2 The Ribbon Low signal goes low when the diameter of the ribbon supply is at the LOW RIBBON INCH setting in the setup menu See Section 4 for more information Pin 3 The signal goes low when the Printer detects a Cover Open Head Open or Buffer Full error condition It stays low until the error condition is corrected Pin 4 Not Used 24 PE Series Operator s Manual Pin 5 Pin 6 Pin 7 Pin 8 Pin 9 The Start Print signal is sent from the Applicator to the Printer when the Applicator is ready to begin another cycle Also data from the host must be sent to the Printer before the Start Print signal is sent from the Applicator See Appendix D for a test box schematic The End Print signal is sent from the Printer to the Applicator when a printed label is ready for the Applicator The signal is used to synchronize a device with the print cycle The End Print signal can be set for one of five types through the menu see Figure 3 13 The options are A Low Pulse for 30 msec at the end of print A High Pulse 5V for 30 msec at the end of print A steady Low signal throughout the print cycle A steady High signal 5V throughout the print cycle Disabled 30 mSac Low Pulse oy pesi High Pulse oy Low Status ov _
53. s a digital representation of the analog value See Table 4 1 for definitions Serial Loopback tests the internal transmit receive and CTS DTR signals A special loopback plug must be installed on the port under test see Figure 4 1 When complete the printer will respond with the results Tests Port A Tests Port B 38 PE Series Operator s Manual Haintenance cont Installed Options Cutter Ribbon Saver Modules Print Directory Module A Module B Print File Print File on Module A Print File on Module B Copy Module Copy From Module A Copy From Module B Format Module Format Module A Format Module B Test Module Test Module A Test Module B There are two installed options to choose from Modules contain a set of five memory function routines Some ofthese memory tests are destructive in this case the printer will prompt Are you sure before beginning Prints a list ofall files fonts images and labels stored on the selected module Module A is the printer s internal memory allocation Module B refers to an external Flash if equipped Prints a file from a selected module Prints from Module A specify file type and then file name The printer will then print the contents Same function as Module A but prints the specified contents ofthe external module file Copies data from one module to another Copies from Module A to Module B Copies from Module B to
54. se e a Ribbon Low A 3 Lc lt ER ces Error EM 7 V B lt 1 lt 22 c Pr int Done Stock Dut NE D L bici j lt G Ribbon Out bo v m sy lt i Figure D 1 Applicator Port Test Circuit PE Series Operator s Manual D 1 D 2 PE Series Operator s Manual Appendix Error Codes The most common error codes transmitted by the Printer are described below Lower case c Printer received a data byte from the host that contains a framing error corrupted due to noise Lower case e Memory module won t clear Retry after a lt STX gt W command Lower case v Input buffer overflow Upper case I This means that an invalid command sequence was sent to the Printer The Printer did not understand the command sequence and terminated the command interpreter Upper case R This code will be sent every time the Printer is turned on this means there was a hardware reset Upper case T This means that the Printer has had a watchdog time out condition This is how a software reset occurs A software reset is made by sending the command sequence to the Printer or by doing a front panel reset BELL HEX 07 This is usually returned on a corrupt image download or if you try to load an image that is already installed in the module PE Series Operator s Manual 1 PE Series Operator s Manual Appendix F Printer Specific
55. sed a serial cable meeting specific pin assignments is required Configurations for typical interfaces are shown below contact your distributor for ordering information The parallel interface connection can be made using a Centronics parallel interface cable Null Modem or Straight Cable MXM PC DB25P to Printer DIE PANTER HOST DTE PANTER DTE 1 HD 1 q SHED 1 mg RD 002 3 RO ADs 2 RD 8 2 ETS 5 1 OND 7 1 GROUND 7 RTS 4 4 RIS 4 5 08 i AR Dear x L 08 PC DB9P to Printer RS 422 Connection PANTER DTE HOST SYSTEM PANTER PORT p A RD 9 09 RO 0 70 02 2 m Mm i CTS 8 Mm 8 5 _ MN 7 5 4 RIS 5 4 1 1508 0895 Dap Table C 1 Serial Cable Requirements PE Series Operator s Manual 2 PE Series Operator s Manual Appendix D Applicator Port Test Box The Applicator Port can be tested and monitored with a simple test circuit The schematic for this test circuit is shown below Be sure to enable the Applicator Port through the Front Panel Menu to permit the use of SW 1 SW 1 can be a normally open momentary or combination of both 9 Pin Male 0 Connector 45VDC lt
56. shaking problems if they exist Handshaking problems are identified by sections of missing data in the character string D 44 31 D 31 L 011 1 0098 31 31 38 58 38 33 61188285 00109 32 30 30 31 46 200016FO 0018 54 28 36 28 41 NT 6 AL 4C 56 41 4C 48 44 20 L VALID 0028 26 28 28 28 20 28 28 OD 31 31 31 1811 30 32 38 30 00002804 3446 31 28 20 22 20 0210 20 20 20 43 48 41 52 41 CHARA 0050 43 54 45 52 53 BD 31 CTERS 1 36 31 38 38 38 38 32 61108002 00609 30 30 31 23 24 anpaloss 8858 25 28 2A 28 BE 20 X amp O Figure 7 1 ASCII Character Dump Label Note To exit the Character Dump Mode reset the printer by turning it off and then on PE Series Operator s Manual 61 E 8 Pie o fo NIH 1 WIN n et N m N N N N 5 N gt N N N N N oo N lt lt gt TO IN IKK lt 2 gt fo w o 4
57. tion Max Min inches inches A Label width 5 0 1 000 B Backing width 5 0 1 000 C Gap between labels 99 99 0 100 D Label length 99 99 0 500 E Backing thickness 0 010 0 0025 Label thickness 0 010 0 0025 G Width of sensor opening 0 500 0 170 Distance media edge to sensor 2 250 0 200 opening I Reflective sensor mark width It is N A 1 000 recommended that the entire width of the label is marked J Distance between reflective mark 99 99 0 500 K Reflective sensor mark length 99 99 0 100 Table F 1 Acceptable Media Specifications Note The reflective sensor mark must be carbon based ink The infrared light will not be absorbed by a plain black mark PE Series Operator s Manual F 5 Media and Ribbon Basics Media Selection Direct Thermal Consider three important factors when selecting direct thermal stock The abrasive qualities of the material that covers the thermal reactive layer of the paper The ability of that layer to control the chemical reaction that occurs when the image is burned The amount of heat required to image the paper Media Selection Thermal Transfer Consider two important factors when selecting thermal transfer media combinations Image quality is affected by the label top coating and ribbon combinations Ribbon backcoating is highly recommended It provides protection for the printhead and many also provide an antistatic coating
58. wab roll of ribbon or or lint free cloth each roll of direct thermal labels Media Path Compressed air soft bristle brush and As needed based isopropyl alcohol on weekly visual inspection Peel Tear Bar Isopropyl alcohol As needed based on weekly visual inspection Media Sensor Compressed air isopropyl alcohol if Monthly or as needed needed Interior Soft brush or compressed air As needed Exterior Mild detergent As needed Table 6 1 Printer Cleaning Schedule PE Series Operator s Manual 49 6 2 Cleaning the Printhead When print quality begins to degrade the typical cause is a dirty printhead Unreadable barcodes print drop out areas streaking and smudging are all possible symptoms In addition if this build up is left on the printhead it will greatly reduce it s life Follow this simple procedure to clean the printhead Tum Off and unplug the printer Open the cover Raise the Head Lift Lever up to access the printhead Move ribbon or paper away as necessary 9 Gently wipe the underside of the printhead clean using a cotton swab moistened not soaked with isopropyl alcohol Allow to dry Re install ribbon and media if necessary Lower the printhead by turning the Head Lift Lever down until it locks into position 9 Close the cover Plug in and turn On the printer Feed several labels to normalize label tracking Cotton Swab Figure 6 1 Cleani
59. with the Datamax proprietary Circuit which maintains printhead thermal control to provide consistent print quality Interfaces This printer is equipped with two serial data communication interfaces that support RS 232 RS 422 or RS 485 and one Centronics parallel data communication interface The printer is easily connected to any host using one of the cable configurations listed in Appendix C Control Panel The detachable rotatable printer control panel has one liquid crystal display LCD three LEDs three primary operational keys and six additional menu keys 2 PE Series Operator s Manual 1 1 2 Optional Features 300 DPI This factory installed option provides a printhead resolution of 300 dots per inch with a 4 16 inch print width and IMB DRAM Left Hand Left hand label output model for system configuration flexibility Memory Expansion On board memory DRAM expansion to 4 MB total for expanded print length temporary image storage and scaleable font character cache FLASH Cartridge A removable module used for permanent storage of custom fonts format and graphics Available in 256K 512K 1 MB and 2 MB sizes Ribbon Saver This factory installed option eliminates ribbon waste when feeding past non printed label areas PE Series Operator s Manual PE Series Operator s Manual Getting Started 2 0 Before Using This Printer Unpacking the Printer The printer was carefully packaged to
60. you specific legal rights and you may have other legal rights which vary from State to State PE Series Operator s Manual H 3 H 4 PE Series Operator s Manual
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