Datamax E-3202 User's Manual
Contents
1. 9 Buttons and Indicators nt inetd 9 Emulation 13 Common Configurations 14 Connecting to an ESC POS Terminal 17 Connecting to a PC Henne 18 Changing the Default Settings 19 Download 2 A 24 Maintenance and Troubleshooting 5 0 Introduction 000 25 S Cleanihg O 25 5 2 Trouble Shooting 26 5 3 Transportation and Storage 29 Specifications 60 Pring APA 31 6 1 32 6 2 User Interface 32 6 3 Communications 32 6 4 Electrical Characteristics 33 6 5 33 6 6 Operation oi 33 6 7 List of Accessories 34 A A 34 Appendix A Character Sets And Barcodes A 1 Appendix B Printer cable Pin B 1 Appendix C Opening Methods and Warnings C 1 Appendix D Warranty2. y gt AC Outlet E 3202 Printer 5 3 2 Loading Media This section explains the loading instructions for loading the printer with media 1 Open the Bay Door by pressing b upward with your thumb as shown See Appendix C for more information Place the Media Roll into the printer the edge of the media should be against the Fixed Paper Guide The roll should unravel as shown and have the Sense Marks to the left Move the Adjustable Paper Guide from the far left side of the media bay to a slot that accommodates your media See Appendix C of this manual for more information of the position of the Paper Guides Bay Door Adjustable Paper Guide 7 Media Roll y Fixed Paper Pa Guide 4 Pull a few inches of media out of the printer and close the Bay Door E 3202 Printer 3 3 Media Configuration The printer is equipped with a paper and label edge detector The printer s standard configuration is Paper media If you wish to use label media in your printer you will have to change the default settings Note See section 4 1 for button and indicator functions 1 Make sure that a roll of paper is loaded not label Turn the printer off by holding down the left button until both lights are off 2 Simultaneously press both buttons for at least two seconds The printer s configuration is printed 3 Answer Yes to modify the default setti
3. 22 D 1 Printer Ovarian 1 0 Introduction The E3202 hereafter referred to as the printer is a high quality low cost direct thermal label and receipt printer The printer s design and small footprint makes it a perfect choice for office applications such as point of sale receipts office labels warehousing labels and all barcode applications This manual provides all the information necessary to operate the printer To print labels or tags simply refer to the instructions e gt included with the software you have chosen to create the labels SE If you wish to write a custom A program visit our website at a http www datamaxcorp com for a copy of the Programmer s Manual 3202 Printer 1 1 1 About this Printer This printer offers the following standard features Standard Features Printing gt Direct Thermal Printing gt 203 DPI 8 dots mm Memory gt SRAM 256 KB gt Flash 512 KB Interfaces gt This printer is equipped with a RS 232 serial interface via a RJ12 socket Operational gt 2 multifunction buttons gt 2 status LEDs 2 E 3202 Printer Getting Started 2 0 Before using the Printer Inspect the shipping container s for damage if damage is evident notify the shipping company to report the nature and extent of the damage The printer is carefully packaged to avoid any damage during transit In
4. UL1950 US C Storage conditions w o paper 4 to 140 F RH 5 to 90 20 to 60 C RH 5 to 90 Operating conditions 32 to 122 F RH 5 to 85 Oto 50 5 to 85 34 E 3202 Printer 6 7 List of Accessories ITEM SPECIFICATION AC DC adapter 230V CE plug 2 3 16 VAC 230V GB plug 2 3 A 16 VAC 120V US plug 2 2 A 16 VAC Communication cable RS232C DB9S lt gt RJ12 2m 6 8 Options Contact your dealer for availability 32 2436 01 RS 232 Data Cable 32 2472 01 E 3202 Palm III Data Cable 32 2472 02 E 3202 Palm V Data Cable 32 2472 03 E 3202 Symbol SPT1700 Data Cable 88 2257 01 Programmer s Manual available at our website www datamaxcorp com 78 2343 01 Accessories CD E 3202 Printer 35 A I N Character Sets and Barcodes Character sets The following character sets are available Table 437 Sir papo 00 2 See Tea PEE E 3202 Printer Table 850 k sa o ojo s d JE 414444144 KENE Ea JE else ann ZEE 4444445 FIEEEE E 3202 Printer A
5. 6 Ipi You can change it if needed In the Media chapter you can change it to Labels The default is continuous Paper In the Other chapter you can turn on or off the Auto Line Feed and Auto Carriage Return if needed You can also increase or decrease the contrast of the thermal print to make it darker or lighter When finished all of your changes will be printed If you want to save them press the left hand ON LINE YES button If you do not want to save your changes press the right hand LF FF NO button 17 4 4 Connecting to an ESC POS Terminal The default configuration of your printer is Windows Epson 24 pin You will have to change the emulation type to ESC POS to work with your ESC POS Terminal Check your Terminal communication parameters and change the printer settings to match your terminal settings Default Communication parameters Speed 57600 baud Data 8 bits Parity None Control Hardware To check the current emulation and communication parameters of your printer 1 Make sure that a roll of paper is loaded not label media 2 Set the printer to the Off line mode 3 Press both buttons simultaneously until the configuration is printed If the configuration is not correct see section 4 4 Changing the Default Settings 18 E 3202 Printer 4 5 Connecting to a PC The default configuration of your printer is Epson 24 pin emulation In order to use y
6. head is at a good temperature Blinking Blinking Download Download The printer mode switches to ON automatically when the download is complete 4 1 4 Modes Dump mode The printer is in dump mode when a long push on the left button has been made while the printer was OFF indicators off This mode will allow the user to verify the data received by the printer While in dump mode the printer will write the received data in hexadecimal Dump is written on the first line printed Autotest mode The printer performs an Autotest and prints a test page in order to check the printing module Autotest is written on the first line printed To perform this test turn the printer off both lights off Then press and release the left button followed immediately by pressing and holding down the right button until the Autotest page begins to print 12 E 3202 Printer 4 2 Emulation Choices The table below outlines emulation choices for the E 3202 printer with version 1 27 firmware and greater Emulation Name Uses ESC POS ESC POS is the native language of the E 3202 Custom programs designed to control the E 3202 e POS system software that uses Epson POS printers or at least Epson ESC POS printer language e Datamax Seagull Windows driver LabelToday DMX E 3202 printer driver this driver ONLY works inside of LabelToday Epson 24 pin Windows page mode Th
7. lt ON OFF gt and error Green LED upper side ON OFF LINE Menu idle mode Left hand push button upper side lt ON OFF gt lt ON LINE gt lt YES gt functions Right hand push button Line and form feed lt LF FF gt and lt NO gt upper side function Parameter settings printout Push button entry with a simultaneous push on menu both buttons 6 3 Communications ITEM SPECIFICATION Communication type RS232C Parameter settings configuration mode Printout menu Baud rate 1200 to 115200 baud step by step Data format 7 or 8 bits data bits With or w o parity bit odd or even 1 Start bit 1 Stop free Data exchange control Xoff or DTR RTS active at 0 or 1 level E 3202 Printer 33 6 4 Electrical Characteristics ITEM SPECIFICATION Printer supply voltage 16 VAC 2 2 A Power consumption lt 50 W printing mode lt 1 W idle mode automatic AC DC adapter In 16 VAC 2 2A 230Vac 50Hz CE plug 230Vac 50Hz GB plug 120Vac 60Hz US plug 6 5 Mechanical ITEM SPECIFICATION Material housing Plastic Color of Case Eggshell White Color of Pushbuttons Blue Weight of printer 1 43 Ibs 650 g Weight of AC DC adapter 1 98 Ibs 900 g 6 6 Operation ITEM SPECIFICATION Approvals and Safety EN55022 B EN55024 60950 FCC15
8. order to operate the printer you will need to remove the packaging materials 1 tape and foam that were placed in the printer for shipment 2 1 Inspecting the Printer After removing the printer from the packaging material check the contents of the package In addition to this manual the following items should be included E3202 printer with paper roll inside AC power adapter Communications cable for connection to a host Quick Start Guide and registration form Accessories CD LS NA y UF vy Vv Vv v v E 3202 Printer 3 2 2 Media Requirements Contact your customer support representative for advice on which media and software is best suited for your needs 4 E 3202 Printer Setting yp the Printer 3 0 Introduction This chapter explains how to connect your printer and load media 31 Connecting the Printer Connect the communication cable s RJ12 connector to the printer and the other end to the host Connect the one end of the power supply to the back of the printer and the other end to a properly grounded outlet Once the power supply has been connected the printer will automatically power up Warning DO NOT connect this printer to any type of telephone line or telephone equipment See Appendix C for more information Note Contact your dealer for special cables to connect your Palm OS handheld device to the E 3202 see Section 6 HOS Printer
9. solid surface gt To protect your printer from overheating make sure all openings on the printer are not blocked gt Do not place the printer on or near a heat source gt Do not use your printer near water or spill liquid into it gt certain that your power source matches the rating listed on your printer If you are unsure check with your dealer or with your local power company gt Do not place the power cord where it will be walked on If the power cord becomes damaged or frayed replace it immediately gt Do not insert anything into the ventilation slots or openings on the printer gt Only qualified trained service technicians should attempt to repair your printer Contents Printer Overview 1 0 Introduction 1 1 1 About this Printer 00 0 2 Getting Started 2 0 2 1 2 2 Before using the Printer 3 Inspecting the Printer 2c nent 3 Media 4 Setting up the Printer 3 0 3 1 3 2 3 3 2 re ee 5 Connecting the Printer 2222 5 Loading Media Arsen ebene 6 Media Configuration 2 2224 7 Printer Operation 4 0 4 1 4 2 4 3 4 4 4 5 4 6 4 7 Printer Operation
10. E cLass E 3202 Operator s Manual Corporate Headquarters 4501 Parkway Commerce Blvd Orlando FI 32808 Phone 407 578 8007 Fax 407 578 8377 Asia Pacific Datamax International 19 Loyang Way Herbert House 01 01 CILC Building 12 Elizabeth Way Pinnacles Singapore 508724 Harlow Essex CM19 5FE UK Phone 65 542 2611 Phone 44 1279 772200 Fax 65 542 3611 Fax 44 1279 424448 Copyright Information Firmware Software Agreement The enclosed Firmware Software resident in the EPROM s is owned by Licensor or its suppliers and is licensed for used only on a single printer in the user s Trade or Business The User agrees not to and not to authorize or permit any other person or party to duplicate or copy the EPROM s the information contained in the EPROM s The firmware Software is protected by applicable copyright laws and Licensor retains all rights not expressly granted In no event will Licensor or its suppliers be liable for any damages or loss including direct incidental economic special or consequential damages arising out of the use or inability to use the Firmware Software Trademarks ESC POS trademark of EPSON EPSON IBM WINDOWS are respectively registered trademarks from EPSON Corporation Corporation and MICROSOFT Corporation All other trademarks are trademarks of their respective holders Information in this document is subject to change without notice and does not
11. I 1 K L M N O P 16 Q R 5 T U V w x Y AZ 1 Ta o LAT AO IN lt A E lt E AA IZ LI 8 E 3202 Printer Char Dec Hex Char Dec Hex Char Dec Hex Char Dec Hex 128 80 160 0 192 224 EO 129 81 161 Al 193 Cl B 225 El 130 82 162 A2 194 C2 226 E2 131 83 163 195 227 E 132 84 164 4 196 228 F4 133 85 N 165 5 197 C5 O 229 E5 a 134 86 a 166 A6 a 198 C6 u 230 E6 135 87 167 A7 19 C7 231 7 6 136 88 4 168 8 200 C8 232 E8 137 89 169 A9 201 C9 233 E9 138 8A 170 202 CA 234 EA i 139 8B 1 2 171 AB 203 CB U 235 EB 140 8c 1 4 172 AC 204 y 236 EC i 141 8D 173 AD 205 Y 237 ED 142 8E 174 AE 206 CE 238 EE 143 8 175 AF 207 CF 239 EF 144 90 176 208 DO 240 FO 145 91 177 B1 D 209 DI 241 Fl E 146 92 178 B2 E 210 D2 242 147 93 179 B3 211 D3 3 4 243 148 94 180 4 212 D4 244 F4 149 95 181 B5 213 D5 245 F5 150 96 182 1 214 D6 246 F6 151 97 183 B7 1 2
12. represent a commitment on the part of Datamax Barcode Products Corporation No part of this manual may be reproduced or transmitted in any form or by any means for any purpose other than the purchaser s personal use without the expressed written permission of Datamax Corporation Note This manual covers E 3202 printers with version 1 2 7 firmware and greater All rights reserved Printed in the United States of America Copyright 2000 by Datamax Corporation Part Number 88 2255 01 Revision C Agency Compliance and Approvals This device complies with FCC CFR 47 Part 15 Class B and ICES 003 B The manufacturer declares under sole responsibility that this product conforms to the following standards or other normative documents EMC EN 55022 1993 Class B EN 55024 1 1998 UL UL1950 Information Technology Equipment US Listed As an Energy Star Partner the manufacturer has determined that this product meets the Energy Star guidelines for energy efficiency Important Safety Instructions This printer has been carefully designed to give you many years of safe reliable performance As with all electrical equipment there are a few basic precautions you should take to avoid hurting yourself or damaging the printer gt Carefully read the installation and operating instructions provided with your printer gt Read and follow all warning instruction labels on the printer gt Place the printer on a flat firm
13. 15 D7 247 F7 y 152 98 184 8 1 216 D8 248 F8 153 99 1 185 B9 217 D9 249 F9 154 9A 186 BA 218 DA 250 FA 0 155 9B 187 219 DB 251 FB 156 9C 188 BC 220 DC 252 FC 7 157 9D 189 BD 221 DD 253 FD x 158 9E Y 190 BE I 222 DE 254 FE f 159 9F 191 BF 223 DE lt 255 FF E 3202 Printer A 9 Barcodes The printer supports the following barcode symbologies Standard barcodes UPC A 2 5 UPC E 2 5 EANS 2 5 EANI3 2 5 Code39 with without CS ITF with without CS Code 2 5 Code 93 CODABAR Code 128 A B C Autoswitching Code 128 EAN Postnet 5 6 8 9 11 EAN 128 2D barcodes PDF 417 MaxiCode These barcodes are native which improves the print speed But as the printer is able to print any bitmap image Other barcodes printed by the printer will be considered as images A 10 E 3202 Printer Printer cable Pin assignment Cable part number 32 2436 01 TO TERMINAL TO PRINTER E 3202 Printer E 3202 Printer Opening Methods Warnings There are several different ways to open the E 3202 depending on the size of the operator s hand Option 1 Grasp the E 3202 in the palms of both hands Using your thumbs against the front edge of the E 3202 paper bay door push up to open the door Option 2 Hold the
14. 2 Table 852 SCE SC ir Z Aha mia D LE zl E ls AL EHE IE lt PN A 3 E 3202 Printer Table 857 E 3202 Printer A 4 Table 860 5 E 3202 Printer Table 861 M Nf w le gt n TG Ci eg 8 HERH Q 1 Em Sr E ja lt ENE 8j R ej o Q xS E 3202 Printer A 6 Table 863 ADE A Vil g sere o PH PH ch pss ar gt Hi 7 E 3202 Printer ASCII Control Code Chart 5 A MIB oO o N gt E oo o N F N N N LI N N N Ojo N a N I N oo N IN fe z lt 2 jo fo JO 3 jajo C D E F G H
15. ain 1 Japan Norway Denmark 2 Spain 2 Latin America To skip push NO When the selected choice is displayed push YES E 3202 Printer 23 Line spacing 8 skip push NO When the selected choice is displayed push YES MEDIA Media Paper Labels To skip push NO When the selected choice is displayed push YES OTHER Automatic line skip after enter Yes No To skip push NO When the selected choice is displayed push YES Automatic enter after line skip Yes No To skip push NO When the selected choice is displayed push YES Contrast by 20 The printer will ask you to increase or decrease the contrast The contrast can be increased or decreased by steps of 20 The limit is 100 20 40 60 80 80 60 40 20 To skip push NO When the selected choice is displayed push YES 24 E 3202 Printer Contrast by 5 The printer keeps the contrast selected in the preceding menu in memory and offers you the choice to modify it by steps of 5 example if you have chosen 40 in the precedent menu the choice will be 55 50 45 40 35 30 25 To skip push NO When the selected choice is displayed push YES Once the desired parameters have been selected gt Push YES to save the changes and exit from the setting menu gt Push NO to exit without saving All new parameter settings will be saved until a new change has been made The new settings will be ret
16. ained even if the printer is turned OFF 4 7 Download Your printer is equipped with a flash memory The software loaded in the flash memory can be updated by a downloading procedure While downloading your printer indicators will alternatively blink and at the end of the operation the printer will automatically switch to OFF As you may change your software using the downloading procedure each time you switch your printer on the software will be verified If the software is not operational for any reason your printer will turn to download mode indicators alternatively blinking waiting for new software Software flash download is only available through Datamax Technical Support at 407 523 5550 Datamax Technical Support will determine if this procedure is necessary E 3202 Printer 25 Maintenance and 5 0 Introduction This chapter covers the cleaning recommendations as well as some printer troubleshooting Periodic maintenance will guarantee continued optimum printer performance 5 1 Cleaning Turn the printer OFF Regularly clean the printer case with a damp cloth Do not use liquid cleaners or aerosol cleaners Clean the printhead once a month using a cotton swab dampened with isopropyl alcohol v v v v 26 E 3202 Printer 5 2 Trouble Shooting Problems are sometimes caused by simple faults which can easily be corrected without the help of a service technician Listed below are c
17. base of the E 3202 in one hand Using the other hand place your thumb against the back of the paper bay door Using your fingers on the front edge of the paper bay door pull the door open E 3202 Printer 1 Option 3 Hold the base of the E 3202 in one hand Using the other hand place your fingers against the back of the paper bay door Using your thumb on the _ front edge of the paper bay S door pull the door open Warnings DO NOT connect this printer to f any type of telephone line or telephone equipment DO NOT discard the adjustable media guide You will need it when using different width media It is found in the far left hand position C 2 E 3202 Printer Ap anal W Datamax Barcode Products Limited Warranty Statement E 2302 Printer Printer Datamax warrants to Purchaser that under normal use and service the E 3202 with the exception of the thermal printhead purchased hereunder shall be free from defects in material and workmanship for a period of 365 days from the date of shipment by Datamax Expendable and or consumable items or parts such as lamps fuses labels and paper are not covered under this warranty This warranty does not cover equipment or parts which have been misused altered neglected handled carelessly or used for purposes other than those for which they were manufactured This warranty als
18. dify them by pressing Yes to accept the setting and No to change it When the desired communication settings are chosen press Yes to enter the emulation menu You are now in the emulation menu Press Yes to print the current setting Press No to change to Epson 24 pin If Epson 24 pin is already printed press Yes Press Yes to enter the next section If no more changes are required press No until the end and then press Yes to save your changes Your printer is now configured to work with your PC You can use your favorite text editor to create your printouts 4 6 Changing the Default Settings Your printer is shipped with the following standard configuration 20 Speed 57600 baud Epson 24 pin Code page Data 8 bits Width Parity None Country Control Hardware Page Media Other Line spacing Auto LF Auto CR Contrast 20 E 3202 Printer Printing The List Of Parameters While the printer is turned OFF switch to the Setting Mode by pushing simultaneously both buttons for at least two seconds The printer prints the following settings Standard configuration Datamax E 3202 Version AA xx xx PRESENT SETTINGS Communication parameters Speed 57600 baud Data 8 bits Parity None Control Hardware gt To keep these settings unchanged push the NO key gt enter the set up menu push the YES key Set up menu To change settings
19. e generic Epson compatible 24 pin printer driver which ships with Windows95 This driver will work with Codesoft from Teklynx e TrueType fonts and graphics Factory Default Custom 1 Not Used Reserved Windows line mode Used for Windows application labels longer than 29cm 11 4 E 3202 Printer 13 4 3 Common Configurations What do you want to do with the E 3202 There are several options Find the description that best matches your project and follow the setup directions If you want to Print labels using the LabelToday software and DMX E 3202 printer driver that is included in this box WARNING The LabelToday DMX E 3202 driver does NOT work with other Windows software Print paper or labels using the Datamax Seagull official E 3202 windows driver Print labels using the generic Epson compatible 24 pin Windows printer driver that is included with Windows95 Print receipts coupons tickets or other forms using continuous thermal paper with application software written for the Epson ESC POS language 14 Do this Setup the E 3202 printer and apply AC power Connect the data cable between the E 3202 and your PC Configure the E 3202 for use with the LabelToday driver Install the LabelToday software with the E 3202 driver the ESC POS setting Put a roll of labels into the E 3202 Start LabelToday select the DMX E 3202 as the current prin
20. e printer from ON LINE gt to OFF LINE mode gt With the printer OFF a long push will turn the printer ON and put the printer into dump mode gt With the printer ON a long push will reset the printer and return the previous mode Right Button Functions gt With the printer OFF LINE and paper roll selected a short push will feed a blank line gt With the printer OFF LINE and paper roll selected a long push will feed a full page gt With the printer OFF LINE and label roll selected any push will feed a blank label gt Resets the printer to the previous mode before it was automatically switched to the idle mode gt With the printer lt OFF LINE gt hold the button down until the Autotest page prints about 2 seconds Note A simultaneous push on both buttons when the printer is OFF brings up the configuration menu that will be printed on the paper roll 4 1 2 Operating Mode and Indicator Status Red Green Operating Mode Comments Indicator Indicator OFF OFF Printer OFF OFF Flashing Printer ON idle mode Indicator flashing every 2 seconds ON ON Printer ON ON LINE ON OFF Printer ON OFF LINE ON Blinking Printer ON Indicator Blinking Setting Mode Blinking OFF Printer ON no paper Indicator Blinking Blinking OFF Printer ON head up Indicator Blinking ON Blinking Printer ON head too hot Indicator Blinking Blinking Blinki
21. ff The E 3202 is now off Hold both buttons ON LINE YES and LF FF NO down until both lights come back on and the printer starts to print out the PRESENT SETTINGS When the printing stops respond to the printed message To keep settings unchanged push the NO key To enter the set up menu push the YES key by pressing the left hand button ON LINE YES The SET UP MENU instructions are then printed To change settings use the key to move from chapter to another Use the YES key to enter a chapter Within a chapter use the NO key to move from one parameter to another Use the YES key to validate your parameter Move through the communication settings making sure to set the parameters so that they match those of your PC s communication port When you enter the Emulation chapter be sure to set it to ESC POS In the Character Set chapter the default is code page 850 12 x 24 USA You can change it if needed In the Page chapter the default is six line per inch 6 You can change it if needed In the Media chapter you can change it to Labels The default is continuous Paper In the Other chapter you can turn on or off the Auto Line Feed and Auto Carriage Return if needed You can also increase or decrease the contrast of the thermal print to make it darker or lighter When finished all of your changes will be printed If you want to save them press the
22. gt Use the No key to move from a chapter section to another gt Use the YES key to enter a chapter section Within a chapter section gt Use the No key to move from a parameter to another gt Use the Yes key to validate your parameter E 3202 Printer 21 COMMUNICATION PARAMETERS Data transmission choice of the serial port with the terminal 1200 baud 2400 baud 4800 baud 9600 baud 19200 baud 38400 baud 57600 baud 115000 baud To skip push NO When the selected choice is displayed push YES Format of the serial bus 8 bits 7 bits To skip push NO When the desired setting is displayed push YES Parity None Even Odd To skip push NO When the desired setting is displayed push YES Flow control of the data transmission Hardware DTR low Xon Xoff mode To skip push NO When the desired setting is displayed push YES 22 E 3202 Printer EMULATION Epson 24 pin Custom 1 Reserved ESC POS To skip push NO When the desired setting is displayed push YES CHARACTER SETS 850 International 852 Latin 2 857 Turkish 860 Portuguese 861 Island 863 French 858 International with the symbol 437 English USA To skip push NO When the selected choice is displayed push YES Width 9x24 12x24 16x24 To skip push NO When the selected choice is displayed push YES Country USA France Germany United kingdom Denmark 1 Sweden Italy Sp
23. in If the problem continues contact Technical Support The printout looks spotted or dirty Clean the printhead as described in the maintenance section of this manual 28 E 3202 Printer SOFTWARE The printout includes linear gaps between lines of print Disable the AUTO LF and AUTO FF in the E 3202 configuration The printer will not print Make sure that you have configured your printer correctly Verify the following settings e Select an emulation that will accommodate your PC s software ESC POS or Epson 24 pin Make sure that your printer s COM port settings match those of your PC e Make sure that you have correctly selected PAPER or LABELS e Make sure that you have a roll of print media properly loaded in the printer The printer produces garbage characters when it prints Make sure that you have selected the correct emulation Also make sure that your printer s COM port settings match those of your PC The label generation software does not feed all the way to the end of the label after the label is printed Make sure that your label size is defined correctly Also if you are using label generation software with continuous thermal paper in the printer make sure that you define your page size correctly in the printer driver under PAPER CUSTOM USER DEFINED SIZE E 3202 Printer 29 5 3 Transportation and Storage Before transpor
24. left hand ON LINE YES button If you do not want to save your changes press the right hand LF FF NO button E 3202 Printer The generic Epson compatible 24 pin Windows printer driver E 3202 Printer Make sure that a roll of continuous thermal paper is installed in your E 3202 With your E 3202 powered up and both lights on press the left hand button ON LINE YES and hold it down until both lights go off The E 3202 is now off Hold both buttons ON LINE YES and LF FF NO down until both lights come back on and the printer starts to print out the PRESENT SETTINGS When the printing stops respond to the printed message To keep settings unchanged push the NO key To enter the set up menu push the YES key by pressing the left hand button ON LINE YES The SET UP MENU instructions are then printed To change settings use the NO key to move from chapter to another Use the YES key to enter a chapter Within a chapter use the NO key to move from one parameter to another Use the YES key to validate your parameter Move through the communication settings making sure to set the parameters so that they match those of your PC s communication port When you enter the Emulation chapter be sure to set it to Epson 24 pin In the Character Set chapter the default is code page 850 12 x 24 USA You can change it if needed In the Page chapter the default is six line per inch
25. ll not be responsible for any loss or damages incurred in shipping Any warranty work to be performed by Datamax shall be subject to Datamax s confirmation that such product meets Datamax warranty In the event of a defect covered by its warranty Datamax will return the repaired or replaced product to the Purchaser at Datamax s cost With respect to a defect in hardware covered by the warranty the warranty shall continue in effect until the end of the original warranty period or for sixty 60 days after the repair or replacement whichever is later D 2 E 3202 Printer General Warranty Provisions Datamax makes no warranty as to the design capability capacity or suitability of any of its hardware supplies or software Software is licensed on an as is basis without warranty Except and to the extent expressly provided in this warranty and in lieu of all other warranties there are no warranties expressed or implied including but not limited to any warranties of merchantability or fitness for a particular purpose Purchaser shall be solely responsible for the selection use efficiency and suitability of Datamax s products Limitation of Liability In no event shall Datamax be liable to the purchaser for any indirect special consequential damages or lost profits arising out of or relating to Datamax s products or the performance or a breach thereof even if Datamax has been advised of the possibility there
26. ng 4 Answer No until you reach the Media section press No 4 four times Press Yes when Media is printed to enter that section 5 Press No if Paper is printed to change to Labels When Labels is printed press Yes 6 Press No to skip the next section 7 Press Yes to save your modification Your printer is now On Line and ready for label media to be loaded Warning If your printer is configured for labels and if you have loaded paper the label edge sensor will not detect the end of a label and will feed the paper endlessly Unplug your printer to stop it To correct this problem repeat the steps above and set the printer to Paper E 3202 Printer 7 E 3202 Printer Printer Operation 4 0 Printer Operation This section will explain in detail the functions of the printer s buttons and indicators operating modes and settings 4 1 Buttons and Indicators 4 1 1 Buttons The printer is equipped with two push buttons These multi function buttons are sensitive to the length of time the button is held down The printer recognizes a long push when the button is held down for more than one second A short push is when the button is pushed down for less than one second Right hand button Left hand button E 3202 Printer 9 Left Button Functions gt With the printer OFF a short push will turn the printer ON gt With the printer ON a short push will toggle th
27. ng Download Flash Memory Update ON ON Printer in dump mode Dump mode written on first line ON ON Printer in Autotest mode Autotest written on first line 10 E 3202 Printer 4 1 3 Control Panel Reference Table Light Indicators amp Status Possible Actions Settings Red Green Printer Pressing Pressing Other Effect Status Left Right Button Button OFF OFF OFF Brief ON LINE Long Dump Mode Brief Ist Then Long Autotest mode Long 1st And Long Setting mode Do not release OFF Blinking Idle mode Brief or Previous long mode Brief or long Previous mode ON ON ON LINE Brief Printer OFF LINE Long Printer OFF ON OFF OFF LINE Brief Printer ON LINE Brief Paper Skip blank mode line Long Paper Skip blank mode page Brief Label Skip label mode ON Blinking Setting Brief Action mode YES Brief Action NO Long Printer OFF Blinking OFF No paper Brief Paper Skip blank line Blinking OFF Head up Head Printer ON down LINE ON ON Dump Long Printer OFF mode ON ON Autotest The printer mode switches to online automatically E 3202 Printer 11 Control Panel Reference Table Continued Light Indicators amp Status Possible Actions Settings Red Green Printer Pressing Pressing Other Effect Status Left Right Button Button Blinking Temporary Head cool The printer off line will automatically switch to on line when the
28. o does not cover loss damages resulting from accident or damages resulting from unauthorized service E 3202 Printer D 1 Thermal Printhead This warranty is limited to a period of one year 365 days or 1 000 000 linear inches of use whichever comes first for the E 3202 thermal printhead This one year 365 days warranty is valid only if a Datamax approved thermal media is used as defined in the then current Datamax list of approved thermal thermal transfer media a copy of which is available from Datamax Failure to use Datamax approved media is justification for invalidation of this thermal printhead warranty This warranty does not cover printheads which have been misused altered neglected handled carelessly or damaged due to improper cleaning or unauthorized repairs Warranty Service Procedures If a defect should occur during the warranty period the defective unit shall be returned freight and insurance prepaid in the original shipping containers to Datamax at 4724 Parkway Commerce Blvd Orlando Florida 32808 A Return Material Authorization RMA number must be issued before the product can be returned To open an RMA please call the Datamax Customer Service Department at 407 523 5550 Please include your RMA number on the outside of the box and on the shipping document Include a contact name action desired a detailed description of the problem s and examples when possible with the defective unit Datamax sha
29. of Datamax s liability if any to the purchaser or to the customer of the purchaser hereunder shall in no event exceed the total amounts paid to Datamax hereunder by the purchaser for a defective product In no event shall Datamax be liable to the purchaser for any damages resulting from or related to any failure or delay of Datamax in the delivery or installation of the computer hardware supplies or software or in the performance of any services Some states do not permit the exclusion of incidental or consequential damages and in those states the foregoing limitations may not apply The warranties here give you specific legal rights and you may have other legal rights which vary from state to state E 3202 Printer D 3 E 3202 Printer
30. ommon problems and their resolutions Probl HARDWARE Lights do not come on Make sure that the power cable is properly inserted into the back of the E 3202 Also make sure that the opposite end of the power supply cable is connected to an appropriate AC power source Lights are both on but the printer does not print Make sure that the data cable is properly connected between the E 3202 and the host computer Paper guide will not move E 3202 Printer Make sure that you are trying to move the adjustable paper guide and not one of the fixed paper guides The E 3202 ships with the adjustable paper guide in the far left hand storage position inside the paper bay The other two paper guides are glued into position 27 Problem Symptom HARDWARE Cont Paper bay door will not close Resolution It is possible that your roll of paper or labels is too large Unwrap enough of the media to enable the paper bay door to close It is also possible that one or both of the platen clips has closed Use your thumb to open the platen clips and then try closing the paper bay door The printer makes a grinding sound and produces distorted or condensed print Unplug the printer s power cable Open the paper bay door Remove the roll of print media and make sure that the roll is tight with no loose coils of media Replace the media and close the bay door Power on the printer and try aga
31. our printer with a PC you will need to check the setting of your printer and install the printer driver on your PC Follow the steps below to configure your printer for use with a PC PC parameters Your printer will use the Epson compatible 24 pin driver If this printer is already installed on your PC see Printers in your computers Control Panel check that the serial port is selected and configure it as indicated below If the Epson compatible 24 pin is not installed 1 2 3 4 Double click the Printers icon in the Control Panel Double click on Add a Printer Install the Epson Compatible 24 pin printer Choose the serial port and set the port to the following parameters Speed 57600 baud Data 8 bits Parity None Stop bit 1 Control Hardware Printer parameters 1 Make sure that a roll of paper is loaded not label media Set the printer to the Off line mode Simultaneously press both buttons for at least two seconds The configuration is printed Answer Yes to modify the default setting You are now in the Communication Chapter Check your PC port communication setting and match the printer communication settings to your PC baud rate Data Parity control The stop bit is always 1 for the printer it is not modifiable E 3202 Printer 19 10 If the communication settings are correct press No If they not correct press Yes and mo
32. ter define your label size and setup the contents of your label Print your label Setup the E 3202 printer and apply AC power Connect the data cable between the E 3202 and your PC Configure the E 3202 for use with the Epson compatible 24 pin driver If you have not already install the Epson compatible 24 pin printer driver on your PC and it E 3202 for ease of reference Put a roll of labels into the E 3202 Start the application software that you are using on your PC and make the E 3202 the current printer driver Define your label size and setup the contents of your label Print your label Setup the E 3202 printer and apply AC power Connect the data cable between the E 3202 and your PC Configure the E 3202 for use with the ESC POS language Put a roll of continuous thermal paper into the E 3202 E 3202 Printer SE 5 Print from your application software E 3202 Printer 15 If you want to configure your E 3202 for this The Datamax Seagull driver LabelToday and ESC POS applications all require that you set the printer to ESC POS emulation WARNING The LabelToday DMX E 3202 driver does NOT work with other Windows software 16 Do this Make sure that a roll of continuous thermal paper is installed in your E 3202 With your E 3202 powered up and both lights on press the left hand button ON LINE YES and hold it down until both lights go o
33. ting or storing your printer please follow the following steps 1 Turn the printer OFF 2 Unplug all attached cables 3 Place the printer in its original box 4 Ifyou plan to use the printer in a foreign country before plugging your printer to the local power supply verify that your AC adapter is compatible with the local standards 30 E 3202 Printer E 3202 Printer 31 6 0 Printing Speciicafions ITEM SPECIFICATION Printing technology Direct thermal fixed head Resolution 203 DPI 8 dots mm Printing Mode Text or graphics Printing width 3 35 85mm Printing speed up to 27 56 50mm s Character size H x V 9x24 12x 24 16x24 Maximum number of 80 mm 640 dots characters per line 9x24 71 12x24 53 16x24 40 Resident characters sets for IBM 437 850 852 857 860 861 862 each characters size 863 858 Emulation ESC POS WINDOWS EPSON compatible 24 pin Print data buffer SRAM 256 KB Flash 512 KB Paper out and label detection Optoelectronic sensor 32 E 3202 Printer 6 1 Media ITEM SPECIFICATION Media type Direct thermal paper and direct thermal labels Maximum media width 3 35 85mm Roll dimensions 2 36 60mm maximum diameter 6 2 User Interface ITEM SPECIFICATION Power supply connector Jack type male socket rear Communication connector RJ12 socket rear Red LED upper side
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