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Compaq Laptop NW8000 User's Manual

1. of Screws Section Description Removed 5 4 Notebook feet 0 5 5 MultiBay device 0 5 6 Bluetooth board 3 5 7 Optical drive 1 5 8 Keyboard 1 5 9 Memory expansion board 0 5 10 Modem board 2 5 11 Mini PCI communications board 2 5 12 Heat sink 5 5 13 Processor 0 5 14 LED switch cover 1 5 15 RTC battery 0 5 16 Security card 1 5 17 Display assembly 4 5 18 Top cover 18 5 19 Speaker 6 5 20 TouchPad 3 5 21 Fan assembly 4 5 22 System board 4 Maintenance and Service Guide 5 3 Removal and Replacement Procedures 5 3 Preparing the Notebook for Disassembly Before you begin any removal or installation procedures 1 Save your work exit all applications and shut down the notebook If you are not sure whether the notebook is off or in hibernation briefly press the power button If your work returns to the screen save your work exit all applications and then shut down the notebook 2 Disconnect all external devices connected to the notebook 3 Disconnect the power cord 5 4 Maintenance and Service Guide Removal and Replacement Procedures Spare Part Number Information Battery pack 8 cell 4 4 Wh Li lon 338669 001 4 Remove the battery pack by following these steps Turn the notebook upside down with the front facing you b Slide and hold the battery release latch toward the back of the notebook c Use the notch in the battery pack to slide the battery pack to the right d Remov
2. Is the OS loading No OS Loading 7 o to Flowchart 2 20 No Network or Modem Connecting to network or modem Is there Go to sound Flowchart 2 15 No Audio o Audio End Maintenance and Service Guide 2 11 Troubleshooting Flowchart 2 2 No Power Part 1 No power power LED is off Remove from Port Replicator if applicable Go to Flowchart 2 3 Power up on battery power Power up on battery power Reset power No Power Part 2 N Go to Power up Flowchart 2 4 on AC power Power up on AC power Reset power No Power Part 3 Power up in Port Done NOTES Replicator 1 On some models there is a separate reset button 2 On some models the notebook can be reset using the Standby switch and 1 Reseat the power cables in the Port either the lid switch or the main power Replicator and at the AC outlet switch 2 Ensure that the AC power source is active 3 Ensure that the power strip is working Go to Power up Flowchart 2 8 in Port Replicator Nonfunctioning Port Replicator 2 12 Maintenance and Service Guide Troubleshooting Flowchart 2 3 No Power Part 2 Continued from Flowchart 2 2 No Power Part 1 Visually check for debris in battery socket and clean if necessary Power on Done Check battery by recharging it
3. e eee 3 12 Removal and Replacement Preliminaries 4 1 Tools Required 0 0 0 0 0 ee ee 4 1 4 2 Service Considerations 00 4 2 Plastic Parts aviators wend einaed wen tons EEES 4 2 Cables and Connectors 00005 4 2 4 3 Preventing Damage to Removable Drives 4 3 4 4 Preventing Electrostatic Damage 4 4 4 5 Packaging and Transporting Precautions 4 4 4 6 Workstation Precautions 0 4 5 4 7 Grounding Equipment and Methods 4 6 Removal and Replacement Procedures 5 1 Serial Number 23 eo dee edhe ee es 5 2 5 2 Disassembly Sequence Chart 5 2 5 3 Preparing the Notebook for Disassembly 5 4 5 4 Notebook Feet 0 0 0 02 eee ee eee 5 10 5 5 MultiBay Device 0 000000 0008 5 11 5 6 Bluetooth Board 0 000 eee 5 12 5 7 Optical Drive 0 2 eee eee 5 14 58 Keyboard s ccicuoieis entre eit nae E bates es Ba 5 15 5 9 Memory Expansion Board 5 19 5 10 Modem Board 0 0 cee eee 5 20 5 11 Mini PCI Communications Board 5 22 5 12 Heat Sink ri esheets BEERE BIEGEN RE oe 5 24 5 13 Processor in ceseco neei lone iE Pia eek oe 5 26 5 14 LED Switch Cover 0 0020 e eee 5 27 Maintenance and Service Guide Contents 515 RTE Battery i ie ek bea iad 5 29 5 16 Security Cards 2 2 ejay eee ee cow 5 30 5 17
4. 4 Use the notch in the MultiBay device to slide the device out of the MultiBay 5 Remove the MultiBay device Removing a MultiBay Device Reverse the above procedure to install a MultiBay device Maintenance and Service Guide 5 11 Removal and Replacement Procedures 5 6 Bluetooth Board Spare Part Number Information Bluetooth board includes cable 348277 001 1 Prepare the notebook for disassembly refer to Section 5 3 2 Turn the notebook upside down with the left side facing you 3 Remove the T8M2 0x6 0 screw that secures the Bluetooth cover to the notebook 4 Lift the cover straight up to remove it The Bluetooth cover is included in the Miscellaneous Plastics Kit spare part number 345066 001 of Removing the Bluetooth Cover 5 12 Maintenance and Service Guide Removal and Replacement Procedures 5 Disconnect the Bluetooth cable from the Bluetooth board and the system board The Bluetooth cable is included with the Bluetooth board and is also included in the Miscellaneous Cables Kit spare part number 345056 001 6 Remove the two PM1 5x3 0 screws that secure the Bluetooth board to the Bluetooth cover 7 Remove the board from the cover Removing the Bluetooth Board Reverse the above procedure to install the Bluetooth board Maintenance and Service Guide 5 13 Removal and Replacement Procedures 5 7 Optical Drive Spare Part Number In
5. Five screws that secure the heat sink to the system board documented in Section 5 12 One screw that secures the top cover to the notebook documented in Section 5 18 Torx T8M2 0x4 0 Screw Locations Maintenance and Service Guide C 9 Screw Listing Table C 6 Torx T8M2 0x4 0 Screw Continued ae u Head TIL Color Qty Length Thread Width Pewter 20 4 0 mm 2 0 mm 5 0 mm Sit m Where used Five screws that secure the speaker to the top cover documented in Section 5 19 ae o e a l I H a Torx T8M2 0x4 0 Screw Locations C 10 Maintenance and Service Guide Screw Listing Table C 6 Torx T8M2 0x4 0 Screw Continued Head A Color Qty Length Thread Width Pewter 20 4 0 mm 2 0 mm 5 0 mm Where used One screw that secures the fan assembly to the notebook documented in Section 5 21 Torx T8M2 0x4 0 Screw Location Maintenance and Service Guide C 11 Screw Listing Table C 6 Torx T8M2 0x4 0 Screw Continued Head A Color Qty Length Thread Width Pewter 20 4 0 mm 2 0 mm 5 0 mm Where used Four screws that secure the system board to the notebook documented in Section 5 22 Torx T8M2 0x4 0 Screw Locations C 12 Maintenance and Service Guide Screw Listing Table C 7 Torx T8M2 0x3 5 Screw Head MMU ITT Color Qty Length Thread Width Silver 3 3 5mm 2 0 mm 5 0 mm Where us
6. 170 U5 60 Y Gd 10 P Australia DU535P ABG People s DU535P AB2 Hong Kong DU535P AB5 Republic Japan DU535P ABJ of China Korea DU535P AB1 Taiwan DU535P ABO Cnws000 P 170 U5 60 Y Gn 51 P Asia Pacific DN912A UUF Latin America DN912A ABM Australia DN912A ABG People s DN912A AB2 Belgium DN912A UUG Republic Europe DN912A ABB of China France DN912A ABF Spain DN912A ABE French Canada DN912A ABC Sweden Finland DN912A AK8 Germany DN912A ABD Switzerland DN912A UUZ Italy DN912A ABZ Taiwan DN912A ABO Japan DN912A ABJ United Kingdom DN912A ABU Korea DN912A AB1 United States DN912A ABA Hong Kong DN912A AB5 Cnws000 P 170 U5 60 Y Gn 51 2 Asia Pacific DN913A UUF Latin America DN913A ABM Australia DN913A ABG People s DN913A AB2 Belgium DN913A UUG Republic Europe DN913A ABB of China France DN913A ABF Spain DN913A ABE French Canada DN913A ABC Sweden Finland DN913A AK8 Germany DN913A ABD Switzerland DN913A UUZ Italy DN913A ABZ Taiwan DN913A ABO Japan DN913A ABJ United Kingdom DN913A ABU Korea DN913A AB1 United States DN913A ABA Hong Kong DN913A AB5 Maintenance and Service Guide Product Description HP Compaq Mobile fakaaoao Models Continued Cnw8000 P 170 us eo w l eami si P Asia Pacific DU534P UUF Cnw8000 P 170 U5 60 W Gd 10 P Asia Pacific DU535P UUF Japan DU529P ABJ Cnw8000 P 170 U5 60
7. 4 Remove the bracket 5 38 Maintenance and Service Guide Removal and Replacement Procedures 5 Remove the TouchPad from the top cover 6 Release the ZIF connector to which the TouchPad cable is attached and disconnect the cable Removing the TouchPad Reverse the above procedure to install the TouchPad and bracket Maintenance and Service Guide 5 39 Removal and Replacement Procedures 5 21 Fan Assembly Spare Part Number Information Fan assembly 345065 001 1 Prepare the notebook for disassembly Section 5 3 and remove the following components d Keyboard Section 5 8 Heat sink Section 5 12 LED switch cover Section 5 14 Display assembly Section 5 17 m m m m Top cover Section 5 18 5 40 Maintenance and Service Guide Removal and Replacement Procedures 2 Disconnect the fan cable 3 Remove the T8M2 0x4 0 screw that secures the fan assembly to the notebook 4 Remove the fan assembly from the notebook 5 Remove the three PM1 5x4 0 screws that secure the fan to the fan housing 6 Remove the fan Removing the Fan Reverse the above procedure to install the fan Maintenance and Service Guide 5 41 Removal and Replacement Procedures 5 22 System Board Spare Part Number Information System board with 128 MB of video memory 349206 001 System board with 64 MB of video memory 345064 001 Qp Both system boards include therm
8. Item Description Number 1 Display assemblies 15 0 inch UXGA TFT 345060 001 15 0 inch SXGA TFT 345059 001 15 0 inch XGA TFT 345058 001 Miscellaneous Plastics Kit includes 345066 001 2a Left and right display hinges 2b RTC battery 2c Mini PCI communications board shield 2d Bluetooth cover 2e Battery bezel 2 f Hard drive cover Not illustrated Notebook feet 4 3 LED switch cover 345063 001 4 Keyboards include pointing stick Brazil 341520 201 Korea 341520 AD1 Czech 341520 221 Latin America 341520 161 Republic Norway 341520 091 Denmark 341520 081 Portugal 341520 131 Europe 341520 A41 Russia 341520 251 France 341520 051 Saudi Arabia 341520 171 French 341520 121 Slovenia 341520 BA1 Canada Spain 341520 071 Germany 341520 041 Sweden Finland 341520 B71 Hungary 341520 211 Switzerland 341520 BG1 Iceland 341520 DD1 Taiwan 341520 AB1 International 341520 B31 Thailand 341520 281 Israel 341520 BB1 Turkey 341520 141 Italy 341520 061 United Kingdom 341520 031 Japan 341520 291 United States 341520 001 5 Top cover includes TouchPad and speaker 345061 001 Maintenance and Service Guide 3 3 Illustrated Parts Catalog Notebook Major Components Continued 3 4 Maintenance and Service Guide Illustrated Parts Catalog Table 3 1 Spare Parts Notebook Major Components Continued Spare Part Item Description Number Miscellaneous Cable Kit includes 345056 001 6a Modem cable 6b Bluetooth cable 7 Mo
9. Pin Signal 1 Ground 2 Left audio out 3 Right audio out Table A 7 Microphone 2 Pin Signal Pin Signal 1 Audio in 2 Ground Maintenance and Service Guide Connector Pin Assignments Table A 8 Parallel OOOO OOOO 00 G VOUOUVQUOUOCOUUCe Pin Signal Pin Signal 1 Strobe 14 Auto linefeed 2 Data bit 0 15 Error 3 Data bit 1 16 Initialize paper 4 Data bit 2 17 Select in 5 Data bit 3 18 Ground 6 Data bit 4 19 Ground 7 Data bit 5 20 Ground 8 Data bit 6 21 5VS 9 Data bit 7 22 PTF 10 Acknowledge 23 EXTFDD_VCC 5V 11 Busy 24 Ground 12 Paper end 25 Ground 13 Select Maintenance and Service Guide A 5 Connector Pin Assignments Table A 9 Serial OOO 010101010 Pin Signal Pin Signal 1 Carrier detect 6 Data set ready 2 Receive data 7 Ready to send 3 Transmit data 8 Clear to send 4 Data terminal ready 9 Ring indicator 5 Ground A 6 Maintenance and Service Guide Power Cord Requirements The wide range input feature of the notebook permits it to operate from any line voltage from 100 to 120 or 220 to 240 V AC The power cord included with the notebook meets the requirements for use in the country where the equipment is purchased Power cords for use in other countries must meet the requirements of the country where the notebook is used For more information on power cord requirements contact an HP authorized reseller or serv
10. W Gd 10 2 Japan DU530P ABJ Cnw8000 P 170 U5 60 W Gd 51 P Japan DU531P ABJ Cnw8000 P 170 S5 60 W Gk 51 P Europe DQ556A ABB Japan DQ556A ABJ France DQ556A ABF United Kingdom DQ556A ABU Germany DQ556A ABD United States DQ556A ABA Italy DQ556A ABZ Cnw8000 P 170 X5 60 W Gm 51 P Asia Pacific DU532P UUF Cnw8s000 P 160 X5 60 W Gi 51 P People s Republic DT821P AB2 of China Cnw8000 P 150 X5 60 W Gm 51 P Asia Pacific DU533P UUF Cnw8000 P 150 X5 60 W Gi 51 P People s Republic DT820P AB2 of China Cnw8000 P 170 U5 60 W Gm 10 P French Canada DH919U ABC United States DH919U ABA Maintenance and Service Guide Product Description Table 1 3 HP Compaq Mobile Workstation nw8000 Models Continued Cnws000 P 170 U5 60 Wi Gg 51 P Belgium DJ294A UUG Spain DJ294A ABE Europe DJ294A ABB Sweden DJ294A AK8 France DJ294A ABF Switzerland DJ294A UUZ Germany DJ294A ABD United Kingdom DJ294A ABU Italy DJ294A ABZ Cnws000 P 160 S5 40 IWI Gn 51 P French Canada DH920U ABC United States DH920U ABA Maintenance and Service Guide 1 13 Product Description 1 2 Features Intel Pentium M 1 7 1 6 1 5 and 1 4 GHz processors all with 1024 KB L2 cache and 400 MHz processor side bus varying by notebook model 15 1 inch UXGA 1600x1200 SXGA 1400x1050 or XGA 1024x768 TFT display with over 16 7 million colors varying by notebook model ATI MOBILI
11. Width 6 3 cm 2 48 in Depth 20 7 cm 8 15 in Weight 0 39 kg 0 86 Ib Energy Voltage 11 1V Amp hour capacity 3 96 Ah Watt hour capacity 40 Wh Temperature Operating 5 C to 45 C 41 F to 113 F Nonoperating 20 C to 60 C 4 F to 140 F Recharge time System in Standby mode 2 to 3 hours System on depending on 2 to 5 hours system power consumption Maintenance and Service Guide 6 7 Specifications Table 6 8 24X Max DVD RW R and CD RW Combo Drive Applicable disc DVD 5 DVD 9 DVD 10 CD ROM Mode 1 and 2 CD Digital Audio CD XA ready Mode 2 Form 1 and 2 CD I ready Mode 2 Form 1 and 2 CD R read only CD Plus Photo CD single multisession CD Bridge Center hole diameter 1 5 cm 0 59 in Disc diameter Standard disc 12 cm 4 72 in Mini disc 8 cm 3 15 in Disc thickness 1 2 mm 0 047 in Track pitch 0 74 um Access time Random lt 150 ms Full stroke lt 225 ms Audio output level Line out 0 7 Vrms Cache buffer 128 KB s Data transfer rate CD R 24X CD RW 10X CD ROM 24X DVD 8X Multiword DMA mode 2 3 600 KB s 150 KB s at 1X CD rate 1 500 KB s 150 KB s at 1X CD rate 3 600 KB s 150 KB s at 1X CD rate 10 800 KB s 1 352 KB s at 1X DVD rate 16 6 MB s Startup time lt 15 seconds Stop time lt 6 seconds 6 8 Maintenance and Service Guide Specifications Table 6 9 24X Max DVD CD RW Combo Drive Applicable
12. and floor mats Table 4 2 Static Shielding Materials Material Use Voltage Protection Level Antistatic plastic Bags 1 500 V Carbon loaded plastic Floor mats 7 500 V Metallized laminate Floor mats 5 000 V Maintenance and Service Guide 5 Removal and Replacement Procedures This chapter provides removal and replacement procedures There are 62 screws in eight different sizes that must be removed replaced and loosened when servicing the notebook Make note of each screw size and location during removal and replacement Refer to Appendix C Screw Listing for detailed information on screw sizes locations and usage Maintenance and Service Guide 5 1 Removal and Replacement Procedures 5 1 Serial Number Report the notebook serial number to HP when requesting information or ordering spare parts The serial number is located on the bottom of the notebook IAL xx000000000000 Serial Number Location 5 2 Disassembly Sequence Chart Use the chart below to determine the section number to be referenced when removing notebook components Disassembly Sequence Chart of Screws Section Description Removed 5 3 Preparing the notebook for disassembly Battery pack 0 Hard drive 1 to remove 4 screws and 2 alignment pins to disassemble 5 2 Maintenance and Service Guide Removal and Replacement Procedures Disassembly Sequence Chart Continued
13. connector Handle drives on surfaces that have at least one inch of shock proof foam Avoid dropping drives from any height onto any surface After removing a hard drive an optical drive or a diskette drive place it in a static proof bag Avoid exposing a hard drive to products that have magnetic fields such as monitors or speakers Avoid exposing a drive to temperature extremes or liquids If a drive must be mailed place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package Fragile Handle With Care Maintenance and Service Guide 4 3 Removal and Replacement Preliminaries 4 4 Preventing Electrostatic Damage Many electronic components are sensitive to electrostatic discharge ESD Circuitry design and structure determine the degree of sensitivity Networks built into many integrated circuits provide some protection but in many cases the discharge contains enough power to alter device parameters or melt silicon junctions A sudden discharge of static electricity from a finger or other conductor can destroy static sensitive devices or microcircuitry Often the spark is neither felt nor heard but damage occurs An electronic device exposed to electrostatic discharge might not be affected at all and can work perfectly throughout a normal life cycle Or the device might function normally for a while then degrade in the internal layers reducing its life expectan
14. external monitor connector location 1 20 pin assignments A 3 F f1 through f12 function keys 1 22 fan assembly illustrated 3 4 removal 5 40 spare part number 3 5 5 40 features 1 14 feet locations 5 10 fn key 1 22 front components 1 17 G grounding equipment and methods 4 6 H hard drive disassembly 5 9 illustrated 3 6 3 10 location 1 28 OS loading problems 2 20 spare part numbers 3 7 3 10 5 7 specifications 6 6 hard drive connector 5 9 hard drive cover latch 1 28 hard drive cover removal 5 7 hard drive removal 5 7 heat sink removal 5 24 spare part number 3 5 5 24 hinge cover removal 5 33 l T O address specifications 6 14 infrared port 1 18 internal keypad 1 22 interrupt specifications 6 13 K keyboard components 1 21 illustrated 3 2 removal 5 15 spare part numbers 3 3 5 15 troubleshooting 2 28 L LED switch cover illustrated 3 2 removal 5 27 spare part number 3 3 5 27 left side components 1 19 light 1 26 location 1 22 M mass storage devices spare part numbers 3 10 memory expansion board illustrated 3 4 removal 5 19 Maintenance and Service Guide Index 3 Index spare part numbers 3 5 5 19 microphone 1 24 microphone jack location 1 18 pin assignments A 4 Mini PCI communications board illustrated 3 4 removal 5 22 spare part numbers 3 5 5 22 Mini PCI communications board shield removal 5 22 Miscell
15. 170 U5 60 Y Gm 51 P Asia Pacific DQ617A UUF Japan DQ617A ABJ Belgium DQ617A UUG The Netherlands DQ617A ABH Denmark DQ617A ABY Norway DQ617A ABN France DQ617A ABF Portugal DQ617A AB9 Germany DQ617A ABD Sweden Finland DQ617A AK8 Greece DQ617A AB7 United Kingdom DQ617A ABU Italy DQ617A ABZ United States DQ617A ABA Cnc8000 P 160 S5 40 D Gm 51 P Germany DQ618A ABD United Kingdom DQ618A ABU Italy DQ618A ABZ United States DQ618A ABA Japan DQ618A ABJ 1 4 Maintenance and Service Guide Product Description Table 1 2 HP Compaq Business Notebook nc8000 Models Continued These HP Compaq Business Notebook nc8000 models feature the following HM Dual point pointing stick and TouchPad pointing device E 64 MB discrete video memory MH 8 cell Li lon battery pack 3 year warranty on parts and labor Cnc8000 P 170 X5 60 W Gm 51 P French Canada DH918U ABC United States DH918U ABA Cnc8000 P 160 S5 40 W Gj 51 2 Belgium DJ242A UUG The Netherlands DJ242A ABH Denmark DJ242A ABY Norway DJ242A ABN Europe DJ242A ABB Portugal DJ242A ABO France DJ242A ABF Spain DJ242A ABE Germany DJ242A ABD Sweden Finland DJ242A AK8 Greece DJ242A AB7 Switzerland DJ242A UUZ Iceland DJ242A A2M United Kingdom DJ242A ABU Italy DJ242A ABZ Maintenance and Service Guide 1 5 Product Description Table 1 2 HP Compaq Business Notebook nc8000 Models Continued Cnc8000
16. Full stroke CD media Audio output level Line out 0 7 Vrms Cache buffer 512 KB s Data transfer rate Max 24X CD Max 8X DVD Multiword DMA mode 2 3 600 KB s 150 KB s at 1X CD rate 10 800 KB s 1 352 KB s at 1X DVD rate 16 6 MB s Startup time lt 10 seconds Stop time lt 3 seconds Maintenance and Service Guide Specifications Table 6 11 24X CD ROM Drive Applicable disc DVD 5 DVD 9 DVD 10 CD ROM Mode 1 and 2 CD Digital Audio CD XA ready Mode 2 Form 1 and 2 CD I ready Mode 2 Form 1 and 2 CD R read only CD Plus Photo CD single multisession CD Bridge Center hole diameter 1 5 cm 0 59 in Disc diameter Standard disc 12 cm 4 72 in Mini disc 8 cm 3 15 in Disc thickness 1 2 mm 0 047 in Track pitch 1 6 um Access time Random lt 150 ms Full stroke lt 300 ms Audio output level Line out 0 7 Vrms Cache buffer 128 KB s Data transfer rate Sustained 16X 2 400 KB s Variable Multiword DMA mode 2 1 500 to 3 600 KB s 10X to 24X 16 6 MB s Startup time lt 8 seconds Stop time lt 4 seconds Maintenance and Service Guide Specifications Table 6 12 System DMA Hardware System DMA Function DMAO Available for audio DMA1 Entertainment audio default alternate DMAO DMA3 none DMA2 Diskette drive DMA3 ECP parallel port LPT1 default alternate DMAO none DMA4
17. P 160 S5 40 D Gn 51 P Asia Pacific DN889A UUF Latin America DN889A ABM Australia DN889A ABG The Netherlands DN889A ABH Belgium DN889A UUG Norway DN889A ABN Brazil DN889A AC4 People s DN889A AB2 Czech Republic DN889A AKB Republic Denmark DN889A ABY of China Europe DN889A ABB Poland DN889A AKD France DN889A ABF Portugal DN889A AB9 French Canada DN889A ABC Russia DN889A ACB Germany DN889A ABD Saudi Arabia DN889A ABV Greece DN889A AB7 Slovenia DN889A AKN Hong Kong DN889A AB5 Spain DN889A ABE Hungary DN889A AKC Sweden Finland DN889A AK8 Iceland DN889A A2M Switzerland DN889A UUZ India DN889A ACJ Taiwan DN889A ABO Israel DN889A ABT Thailand DN889A AKL Italy DN889A ABZ Turkey DN889A AB8 Japan DN889A ABJ United Kingdom DN889A ABU Japan English DN889A ACF United States DN889A ABA Korea DN889A AB1 Maintenance and Service Guide Product Description Table 1 2 HP Compaq Business Notebook nc8000 Models Continued Cnc8000 P 160 S5 40 D Gn 51 2 Asia Pacific DN890A UUF Latin America DN890A ABM Australia DN890A ABG The Netherlands DN890A ABH Belgium DN890A UUG Norway DN890A ABN Brazil DN890A AC4 People s DN890A AB2 Czech Republic DN890A AKB Republic Denmark DN890A ABY of China Europe DN890A ABB Poland DN890A AKD France DN890A ABF Portugal DN890A AB9 French Canada DN890A ABC Russia DN890A ACB Germany DN890A ABD Saudi Arabia DN890A ABV Greece DN890A AB7 Slovenia DN890A AKN Hong Kong DN890A AB5 Sp
18. below and described in Table 1 7 Top Components Maintenance and Service Guide 1 23 Product Description Item 1 Component Intake vents 2 Table 1 7 Top Components Function Enable airflow to cool internal components A To prevent overheating do not obstruct vents Using the notebook on a soft surface such as a pillow blanket rug or thick clothing can block airflow Power button When the notebook is E Off press and release to turn on the notebook E In Standby press and release to exit Standby E in Hibernation press and release to exit Hibernation If the system has stopped responding and Windows shutdown procedures cannot be used press and hold for five seconds to turn off the notebook Quick Launch buttons 3 Enable you to access common functions with a single keystroke Num lock light On Num lock is on or the embedded numeric keypad is enabled Caps lock light On Caps lock is on Scroll lock light On Scroll lock is on Display lid switch E ifthe notebook is closed while on turns off the display E If the notebook is opened while in Standby turns on the notebook resumes from Standby Pointing stick Moves the pointer and selects or activates items on the screen Microphone Allows for audio input 1 24 Maintenance and Service Guide Product Description Top Components Continued Mainten
19. folder Maintenance and Service Guide 2 9 Troubleshooting 2 3 Troubleshooting Flowcharts Table 2 4 Troubleshooting Flowcharts Overview Flowchart Description 2 1 Initial troubleshooting 2 2 No power part 1 2 3 No power part 2 2 4 No power part 3 2 5 No power part 4 2 6 No video part 1 2 7 No video part 2 2 8 Nonfunctioning Port Replicator 2 9 No operating system OS loading 2 10 No OS loading from hard drive part 1 2 11 No OS loading from hard drive part 2 2 12 No OS loading from hard drive part 3 2 13 No OS loading from diskette drive 2 14 No OS loading from CD or DVD ROM drive 2 15 No audio part 1 2 16 No audio part 2 2 17 Nonfunctioning device 2 18 Nonfunctioning keyboard 2 19 Nonfunctioning pointing device 2 20 No network or modem connection 2 10 Maintenance and Service Guide Troubleshooting Flowchart 2 1 Initial Troubleshooting Begin troubleshooting N Go to Flowchart 2 2 No Power Check LED board speaker connections Beeps LEDs or error messages Go to Flowchart 2 17 Nonfunctioning Device All drives working Go to Flowchart 2 6 No Video Is there video no boot N Go to Flowchart 2 18 Nonfunctioning Keyboard Keyboard pointing device working or Flowchart 2 19 Nonfunctioning Pointing Device Go to Flowchart 2 9
20. free end of the board rises 4 Pull the board away from the socket at a 45 degree angle Removing a Memory Expansion Board Reverse the above procedure to install a memory expansion board Maintenance and Service Guide 5 19 Removal and Replacement Procedures 5 10 Modem Board Spare Part Number Information Modem board 325521 001 1 Prepare the notebook for disassembly Section 5 3 2 Release the keyboard Section 5 8 3 Remove the two T8M2 0x4 0 screws that secure the modem board to the notebook 4 Lift up on the right side of the modem board to disconnect the board from the system board Removing the Modem Board Screws 5 20 Maintenance and Service Guide Removal and Replacement Procedures 5 Turn the modem board upside down 6 Disconnect the modem cable from the modem Disconnecting the Modem Board Cable 7 Remove the modem board Reverse the above procedure to install the modem board Maintenance and Service Guide 5 21 Removal and Replacement Procedures 5 11 Mini PCI Communications Board Spare Part Number Information 802 1 1a b g LAN NIC 325525 001 802 11b g LAN NIC 325526 001 802 11b W500 modem board for use in Japan 339742 291 802 11b wireless LAN MOW 345641 001 802 11b wireless LAN ROW 345640 001 1 Prepare the notebook for disassembly Section 5 3 2 Release the keyboard Section 5 8 3 Remove the two T8M2 0x4 0 screws that secure the
21. is included in the Miscellaneous Cables Kit spare part number 345056 001 Removing the Modem Cable Reverse the above procedure to install the modem cable and system board Maintenance and Service Guide 5 45 6 Specifications This chapter provides physical and performance specifications Table 6 1 Notebook Dimensions Height 4 1 cm 1 61 in Width 32 6 cm 12 83 in Depth 27 5 cm 10 83 in Weight with main battery pack and MultiBay weight saver 2 95 kg 6 50 Ib Stand alone power requirements Nominal operating 14 4 VDC voltage Li lon Maximum operating 60 0 W power Peak operating power 65 0 W Temperature Operating not writing 0 C to 35 C 32 F to 95 F optical drive writing optical 5 C to 35 C 41 F to 95 F drive Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 38 7 C 101 6 F maximum wet bulb temperature Maintenance and Service Guide 6 1 Specifications Table 6 1 Notebook Continued Altitude unpressurized Operating 14 7 to 15 to 3048 m 50 to 10 000 ft 10 1 psia Nonoperating 14 7to 15 to 12 192 m 50 to 40 000 ft 4 4 psia Shock Operating 10 g 11 ms half sine Nonoperating 60 g 11 ms half sine Applicable product safety standards specify thermal limits for plastic surfaces The notebook operates well within this range of temperatures 6 2 Maintenance and Service Gu
22. legacy support for a USB keyboard When USB legacy support is enabled the keyboard works even when a Windows operating system is not loaded MH Set an optional external monitor or overhead projector connected to a video card in a Port Replicator as the primary device When the notebook display is set as secondary the notebook must be shut down before it is undocked from a Port Replicator Maintenance and Service Guide 2 5 Troubleshooting Table 2 3 Advanced Menu Continued Select To Do This Device Options E Change the parallel port mode from continued Enhanced Parallel Port EPP the default setting to standard bidirectional EPP or Enhanced Capabilities Port ECP HM Set video out mode to NTSC default PAL NTSC J or PAL M MH Enable disable all settings in the Intel SpeedStep window When Disable is selected the notebook runs in Battery Optimized mode E Specify how the notebook recognizes multiple identical Port Replicators that are identically equipped Select Disable to recognize the Port Replicators as a single Port Replicator select Enable to recognize the Port Replicators individually by serial number MH Enable disable the reporting of the processor serial number by the processor to the software HDD Self Test Options Run a quick comprehensive self test on hard drives in the system that support the test features Video modes vary even within regions However NTSC is common in
23. moving it to another notebook or replacing it y Replace Power on power supply if applicable Go to Flowchart 2 4 No Power Part 3 Power on Maintenance and Service Guide 2 13 Troubleshooting Flowchart 2 4 No Power Part 3 Continued from Flowchart 2 3 No Power Part 2 Plug directly into AC outlet Power LED on Reseat AC adapter in notebook and at power source Power on Done External Internal or Replace external Power outlet external AC AC adapter active Try different outlet adapter Internal Go to Flowchart 2 5 Power on Replace No Power power cord Part 4 Power on Done 2 14 Maintenance and Service Guide Troubleshooting Flowchart 2 5 No Power Part 4 Continued from Flowchart 2 4 No Power Part 3 Open notebook Loose or damaged parts Close notebook and retest Power on Reseat loose components and boards and replace damaged items Replace the following items if applicable in the order given Check notebook operation after each of the following two replacement steps 1 Internal DC to DC converter processor and system board 2 Internal AC adapter NOTE Replace these items as a set to prevent shorting out among components Maintenance and Service Guide 2 15 Troubleshooting Flowchart 2 6 No Video Part 1 No vid
24. side 1 17 Maintenance and Service Guide Index 1 Index top 1 23 1 25 Computer Setup Advanced Menu 2 5 File Menu 2 3 overview 2 1 Security Menu 2 4 connector pin assignments audio line out jack A 4 external monitor connector A 3 microphone jack A 4 modem jack A 2 monitor connector A 3 network jack A 1 parallel connector A 5 RJ 11 telephone jack A 2 RJ 45 network jack A 1 serial connector A 6 S Video connector A 3 Universal Serial Bus USB connector A 2 connectors service considerations 4 2 cursor control keys 1 22 design overview 1 29 diagnostics configuration information 2 7 test information 2 8 Diagnostics for Windows 2 1 2 7 disassembly sequence chart 5 2 diskette drive illustrated 3 6 spare part number 3 7 diskette drive OS loading problems 2 23 display assembly illustrated 3 2 removal 5 31 spare part numbers 3 3 5 31 specifications 6 3 6 4 6 5 display lid switch 1 24 display release latch 1 18 DMA specifications 6 12 docking connector 1 28 drive light 1 26 drives preventing damage 4 3 DVD RW R and CD RW Combo Drive illustrated 3 10 spare part number 3 7 3 11 specifications 6 8 DVD CD RW Combo Drive illustrated 3 10 spare part number 3 7 3 11 specifications 6 9 DVD ROM Drive illustrated 3 6 3 10 spare part number 3 7 3 11 specifications 6 10 Index 2 Maintenance and Service Guide Index E electrostatic discharge 4 4 4 7
25. the Top Cover Cables 12 Remove the top cover Reverse the above procedure to install the top cover 5 36 Maintenance and Service Guide Removal and Replacement Procedures 5 19 Speaker Q The speaker is included with the top cover spare part number 345061 001 1 Prepare the notebook for disassembly Section 5 3 and remove the following components d Keyboard Section 5 8 1 LED switch cover Section 5 14 1 Display assembly Section 5 17 1 Top cover Section 5 18 2 Turn the top cover upside down with the rear facing you 3 Remove the five T3M2 0x4 0 screws and one T8M2 0x6 0 screw that secure the speaker to the top cover 4 Remove the speaker from the top cover Removing the Speaker Reverse the above procedure to install the speaker Maintenance and Service Guide 5 37 Removal and Replacement Procedures 5 20 TouchPad Q The TouchPad and bracket are included with the top cover spare part number 345061 001 1 Prepare the notebook for disassembly Section 5 3 and remove the following components d Keyboard Section 5 8 1 LED switch cover Section 5 14 m Display assembly Section 5 17 d Top cover Section 5 18 1 Speaker Section 5 19 2 Remove the three Torx T8M2 0x3 5 screws that secure the TouchPad and bracket to the top cover 3 Lift the left side of the bracket then slide the bracket to the left Removing the TouchPad Bracket
26. to Flowchart 2 11 No OS Loading from Hard Drive Part 2 Nonsystem disk message Reseat external hard drive OS loading Go to Boot ene from No Check the Setup diskette Loading from utility for correct booting order Diskette Drive Change boot priority through i the Setup utility t hard drive and reboo Boot Go to from Flowchart 2 17 hard drive Nonfunctioning Device 2 20 Maintenance and Service Guide Troubleshooting Flowchart 2 11 No OS Loading Hard Drive Part 2 Continued from Flowchart 2 10 No OS Loading from Hard Drive Part 1 CD or 1 Replace hard diskette in drive drive 2 Replace system board Remove diskette and reboot Boot from hard drive Go to Flowchart 2 13 No OS Loading from Diskette Drive Boot from diskette drive Hard drive accessible Go to Flowchart 2 12 No OS Loading from Hard Drive Part 3 Reseat hard drive Hard drive Don accessible one Run FDISK Create partition then format hard drive to bootable CA prompt Hard drive partitioned Hard drive formatted Format hard drive and bring to a bootable CA prompt Notebook booted Load OS using System Restore CD if applicable Go to Flowchart 2 12 No OS Loading from Hard Drive Part 3 Maintenance and Service Guide 2 21 T
27. 3 5 34 TouchPad location 1 26 removal 5 38 TouchPad buttons 1 26 transporting precautions 4 4 troubleshooting audio 2 25 Computer Setup 2 2 Diagnostics for Windows 2 7 flowcharts 2 10 keyboard 2 28 modem 2 30 network 2 30 nonfunctioning device 2 18 2 27 operating system loading 2 19 overview 2 1 pointing device 2 29 Port Replicator 2 18 power 2 12 video 2 16 U Universal Serial Bus USB connector location 1 19 pin assignments A 2 v vent 1 20 1 24 video troubleshooting 2 16 volume control buttons 1 18 W Windows logo key 1 22 wireless LAN spare part numbers 3 5 wireless on off light 1 26 workstation precautions 4 5 Index 6 Maintenance and Service Guide
28. 394 digital Microphone Stereo speaker headphone Maintenance and Service Guide 1 15 Product Description 1 3 Clearing a Password 1 4 If the notebook you are servicing has an unknown password follow these steps to clear the password These steps also clear the CMOS memory 1 6 Prepare the notebook for disassembly refer to Section 5 3 Preparing the Notebook for Disassembly for more information Remove the real time clock RTC battery refer to Section 5 15 RTC Battery Wait approximately 5 minutes Replace the RTC battery and reassemble the notebook Connect AC power to the notebook Do not reinsert any battery packs at this time Turn on the notebook All passwords and all CMOS settings are cleared Power Management The notebook comes with power management features that extend battery operating time and conserve power The notebook supports the following power management features Standby Hibernation Setting customization by the user Hotkeys for setting the level of performance Lid switch standby resume Power standby button Advanced Configuration and Power Management ACPM compliance Maintenance and Service Guide Product Description 1 5 External Components The external components on the front and right side of the notebook are shown below and described in Table 1 4 Front and Right Side Components Maintenance and Service Guide 1 17 Pro
29. 6 No Audio Part 2 Continued from Flowchart 2 15 No Audio Part 1 Audio Reload eee audio drivers Correct Load drivers and drivers for set configuration application in OS Connect to external speaker Replace audio board and speaker connections in notebook if applicable 1 Replace internal speakers 2 Replace audio board if applicable 3 Replace system board 2 26 Maintenance and Service Guide Troubleshooting Flowchart 2 17 Nonfunctioning Device Nonfunctioning device Reseat device Unplug the nonfunctioning device from the notebook and inspect cables and plugs for bent or broken pins or other damage Fix or Any physical re place device detected broken item Reattach device Go to Close notebook Replace hard Flowchart 2 9 plug in power drive No OS Loading 3 Replace NIC i pan If integrated NIC ae properly eo properly Replace diskette drive Maintenance and Service Guide 2 27 Troubleshooting Flowchart 2 18 Nonfunctioning Keyboard Keyboard not operating properly Connect notebook to good external keyboard External Replace device system works board Reseat internal keyboard connector if applicable Replace internal keyboard or cable Replace system board 2 28 Maintenance and Service Guide Troubleshooting Flowchart 2 19 Nonfunctioning Pointing Devi
30. 616A ABE Germany DQ616A ABD Sweden Finland DQ616A AK8 Greece DQ616A AB7 Switzerland DQ616A UUZ Italy DQ616A ABZ United Kingdom DQ616A ABU Japan DQ616A ABJ United States DQ616A ABA Cnc8000 P 140 X5 40 D Gn 25 P French Canada DH917U ABC United States DH917U ABA Maintenance and Service Guide 1 9 Product Description Table 1 3 HP Compaq Mobile Workstation nw8000 Models These HP Compaq Mobile Workstation nw8000 models feature the following HM Dual point pointing stick and TouchPad pointing device M 128 MB discrete video memory E TPM security card E 8 cell Li Ion battery pack W 3 year warranty on parts and labor Cnws000 P 170 U5 60 Y Gd 10 Asia Pacific DU536P UUF People s DU536P AB2 Australia DU536P ABG Republic Hong Kong DU536P AB5 of China Japan DU536P ABJ Taiwan DU536P ABO Korea DU536P AB1 Cnws000 P 170 U5 60 W Gk 10 United States DQ857A ABA Cnws000 P 160 X5 60 W Gp 51 Australia DS864P ABG Cnws000 P 160 X5 60 WI Gp 51 Australia DS865P ABG 1 10 Maintenance and Service Guide Product Description Table 1 3 HP Compaq Mobile Workstation nw8000 Models Continued These HP Compaq Mobile Workstation nw8000 models feature the following HM Dual point pointing stick and TouchPad pointing device HM 128 MB discrete video memory E 8 cell Li lon battery pack WE 3 year warranty on parts and labor Cnws000 P
31. BB1 United States 246959 001 Screw Kit includes the following screws refer to 345057 001 Appendix C Screw Listing for more information on screw specifications and usage E Torx T8M2 0x6 0 screw E Torx T8M2 0x4 0 screw E Torx T5M2 5x4 0 screw E Torx T8M2 0x3 5 screw E Phillips PM3 0x3 5 screw E Phillips PM1 5x4 0 screw E Phillips PM1 5x3 0 screw M2 0x10 0 alignment pin Maintenance and Service Guide 4 Removal and Replacement Preliminaries This chapter provides essential information for proper and safe removal and replacement service 4 1 Tools Required You need the following tools to complete the removal and replacement procedures mM Magnetic screwdriver Phillips PO screwdriver E 5 0 mm socket for system board standoffs E Flat bladed screwdriver H Tool kit includes connector removal tool loopback plugs and case utility tool Maintenance and Service Guide 4 1 Removal and Replacement Preliminaries 4 2 D Service Considerations The following sections include some of the considerations that you should keep in mind during disassembly and assembly procedures As you remove each subassembly from the notebook place the subassembly and all accompanying screws away from the work area to prevent damage Plastic Parts Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the poi
32. BU The Netherlands DJ244A ABH Cnc8000 RP 150 X5 40 D Gp 25 P Belgium DJ243A UUG Norway DJ243A ABN Czech Republic DJ243A AKB Poland DJ243A AKD Denmark DJ243A ABY Portugal DJ243A AB9 Europe DJ243A ABB Russia DJ243A ACB France DJ243A ABF Saudi Arabia DJ243A ABV Germany DJ243A ABD Slovenia DJ243A AKN Greece DJ243A AB7 Spain DJ243A ABE Hungary DJ243A AKC Sweden Finland DJ243A AK8 Iceland DJ243A A2M Switzerland DJ243A UUZ Israel DJ243A ABT Turkey DJ243A AB8 Italy DJ243A ABZ United Kingdom DJ243A ABU The Netherlands DJ243A ABH Maintenance and Service Guide Product Description Table 1 2 HP Compaq Business Notebook nc8000 Models Continued Cnc8000 RP 150 X5 40 W Gi 25 P People s Republic DT819P AB2 of China Cnc8000 RP 150 X5 60 W Gb 25 P Taiwan DT815P ABO Cnc8000 RP 150 Y5 40 D Gb 25 P People s Republic DS814P AB2 of China Cnc8000 RP 150 Y5 40 W Gi 51 P People s Republic DT817P AB2 of China Cnc8000 RP 150 Y5 60 W Gi 51 P United States DH936U ABA French Canada DH936U ABC Cnc8000 RP 150 Y5 60 W GN 51 H Europe DU256S ABB Cnc8000 RP 150 Y5 60 W Gb 51 P Korea DT807P AB1 Cnc8000 P 140 X5 40 ID Gi 25 P Asia Pacific DQ616A UUF The Netherlands DQ616A ABH Belgium DQ616A UUG Norway DQ616A ABN Denmark DQ616A ABY Portugal DQ616A AB9 France DQ616A ABF Spain DQ
33. DMA controller cascading not available DMA5 Available for PC Card DMA6 Not assigned DMA7 Not assigned PC Card controller can use DMA 1 2 or 5 Maintenance and Service Guide Specifications Table 6 13 System Interrupts Hardware System IRQ Function IRQO System timer IRQ1 Keyboard controller IRQ2 Cascaded IRQ3 COM2 IRQ4 COM1 IRQ5 Audio default IRQ6 Diskette drive IRQ7 Parallel port IRQ8 RTC IRQ9 Assigned by operating system IRQ10 Assigned by operating system IRQ11 Assigned by operating system IRQ12 Internal point stick or external mouse IRQ13 Infrared IRQ14 Primary IDE interface IRQ15 Secondary IDE interface AQ PC Cards may assert IRQ3 IRQ4 IRQ5 IRQ7 IRQ9 IRQ10 IRQ11 or IRQ15 Either the infrared or the serial port may assert IRQ3 or IRQ4 Default configuration audio possible configurations are IRQ5 IRQ7 IRQ9 IRQ10 or none Maintenance and Service Guide 6 13 Specifications Table 6 14 System I O Addresses I O Address System Function hex shipping configuration 000 OOF DMA controller 1 010 O1F Unused 020 021 Interrupt controller 1 022 024 Opti chipset configuration registers 025 03F Unused 02E 02F 87334 Super I O configuration for CPU 040 O5F Counter timer registers 044 O5F Unused 060 Keyboard controller 061 Port B 062 063 Unused 064 Keyboard c
34. Display Assembly 005 5 31 SAS Top Cover icine Adina AOSE eee eek 5 34 5 19 Speaker cine Geek Ge a Be ees ee 5 37 3 20 TouchPad ionann s a wee Kea cle ade ons 5 38 5 21 Fan Assembly 0 0 0 02 cee eee 5 40 5 22 System Board reseo roa 00s eee eee 5 42 Specifications A Connector Pin Assignments Power Cord Requirements General Requirements 0 000 e eee ee B 1 Country Specific Requirements B 2 C Screw Listing Index Maintenance and Service Guide v 1 Product Description The HP Compaq Business Notebook nc8000 and HP Compaq Mobile Workstation nw8000 offer advanced modularity an Intel Pentium M processor with 64 bit architecture an ATI MOBILITY RADEON 9600 Pro graphics controller with 128 or 64 MB of discrete video memory and extensive multimedia support fe 1 4 HP Compaq Business Notebook nc8000 and HP Compaq Mobile Workstation nw8000 Maintenance and Service Guide 1 1 Product Description 1 1 Models Notebook model information is shown in Tables 1 1 through 1 3 Configuration code LY2Z applies to all models of the HP Compaq Business Notebook nc8000 Configuration code MDBZ applies to all models of the HP Compaq Mobile Workstation nw8000 Table 1 1 HP Compaq Business Notebook nc8000 and HP Compaq Mobile Workstation nw8000 Model Naming Conventions Key we mew a FOOT Perri PPT Key Description Opt
35. E Computer Setup A system information and customization utility that can be used even when your operating system is not working or does not load This utility includes settings that are not available in Microsoft Windows Maintenance and Service Guide 2 1 Troubleshooting E Diagnostics for Windows A system information and diagnostic utility that is used within the Windows operating system Use this utility whenever possible to d Display system information 1 Test system components 1 Troubleshoot a device configuration problem in Windows XP Professional or Windows XP Home Q It is not necessary to configure a device connected to a USB connector on the notebook or to an optional HP Port Replicator Using Computer Setup Information and settings in Computer Setup are accessed from the File Security or Advanced menus 1 Turn on or restart the notebook Press F10 while the F10 ROM Based Setup message is displayed in the lower left corner of the screen d To change the language press F2 d To view navigation information press F1 1 To return to the Computer Setup menu press esc 2 Select the File Security or Advanced menu 3 To close Computer Setup and restart the notebook LY Select File gt Save Changes and Exit and press enter os or LY Select File gt Ignore Changes and Exit and press enter 4 When you are prompted to confirm your action press F10 2 2 Mai
36. Mini PCI communications board shield to the notebook 4 Lift up on the left side of the shield and slide it to the left to remove it The Mini PCI communications board shield is included in the Miscellaneous Plastics Kit spare part number 345066 001 Removing the Mini PCI Communications Board Shield 5 22 Maintenance and Service Guide Removal and Replacement Procedures 5 Disconnect the two antenna cables from the board Make note of which cable connects to which terminal 6 Spread the retaining tabs that secure the Mini PCI communications board to the socket The free end of the board rises 7 Pull the board away from the socket at a 45 degree angle Removing the Mini PCI Communications Board 8 Remove the Mini PCI communications board Reverse the above procedure to install the Mini PCI communications board Maintenance and Service Guide 5 23 Removal and Replacement Procedures 5 12 Heat Sink Spare Part Number Information Heat sink includes grease 345067 001 1 Prepare the notebook for disassembly Section 5 3 2 Release the keyboard Section 5 8 3 Remove the five T8M2 0x4 0 screws that secure the heat sink to the notebook 4 Lift the front edge of the heat sink to unseat the adhesive grip of the thermal grease on the processor 5 Swing the heat sink in a counterclockwise motion until the back of the heat sink clears the notebook Removing the Heat Sin
37. North America PAL in Europe Africa and the Middle East NTSC J in Japan and PAL M in Brazil Other South and Central American regions can use NTSC PAL or PAL M 2 6 Maintenance and Service Guide Troubleshooting 2 2 Using Diagnostics for Windows When you access Diagnostics for Windows a scan of all system components is displayed on the screen before the diagnostics window opens You can display more or less information from anywhere within Diagnostics for Windows by selecting Level on the menu bar Diagnostics for Windows is designed to test HP components If HP components are tested the results might be inconclusive Obtaining Saving or Printing Configuration Information 1 Access Diagnostics for Windows by selecting Start gt Settings gt Control Panel gt Diagnostics for Windows 2 Select Categories then select a category from the drop down list 1 To save the information select File gt Save As T To print the information select File gt Print 3 To close Diagnostics for Windows select File gt Exit Maintenance and Service Guide 2 7 Troubleshooting Obtaining Saving or Printing Diagnostic Test Information 1 Access Diagnostics for Windows by selecting Start gt Settings gt Control Panel gt Diagnostics for Windows 2 Select the Test tab 3 In the scroll box select the category or device you want to test m m m Select a test type Quic
38. TY RADEON 9600 Pro graphics controller with 128 or 64 MB of video memory varying by notebook model 80 60 or 40 GB high capacity hard drive varying by notebook model 256 MB DDR Synchronous DRAM SDRAM at 333 MHz expandable to 2 0 GB Microsoft Windows 2000 or Windows XP Professional varying by notebook model Full size Windows 98 keyboard with integrated numeric keypad Dual point TouchPad and pointing stick pointing device with TouchPad on off button and light Integrated Secure Digital SD Memory Card flash media slot Integrated 10 100 1000 BASE T Ethernet local area network LAN NIC with RJ 45 connector Integrated wireless support for Bluetooth LAN and Mini PCI 802 1 1a b g LAN devices Support for fixed optical drive and MultiBay device Support for two Type II Type II PC Card slots with support for both 32 bit CardBus and 16 bit PC Cards Maintenance and Service Guide Product Description m m m m External 65 W AC adapter with power cord 8 cell Li Ion battery pack HP PremierSound audio Support for the following optical drives 24X Max DVD CD RW Combo Drive 24X Max DVD RW R and CD RW Combo Drive 8X Max DVD ROM Drive 24X Max CD ROM Drive HM Connectors UuvovvoOvoOoHHH HO eee DD SD Memory Card Infrared Two Type II PC Card slots RJ 11 modem RJ 45 NIC Two Universal Serial Bus USB 2 0 S Video Parallel Serial External monitor DC power Docking IEEE 1
39. Thank you for purchasing this Factory Service Manual CD DVD from servicemanuals4u com Please check out our eBay auctions for more great deals on Factory Service Manuals Servicemanuals4u O invent Maintenance and Service Guide HP Compaq Business Notebook nc8000 HP Compaq Mobile Workstation nw8000 Document Part Number 333954 002 January 2004 This guide is a troubleshooting reference used for maintaining and servicing the notebook It provides comprehensive information on identifying notebook features components and spare parts troubleshooting notebook problems and performing notebook disassembly procedures Copyright 2004 Hewlett Packard Development Company L P Microsoft and Windows are U S registered trademarks of Microsoft Corporation Intel and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries SD Logo is a trademark of its proprietor Bluetooth is a trademark owned by its proprietor and used by Hewlett Packard Company under license The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Maintenance and Service Gui
40. ain DN890A ABE Hungary DN890A AKC Sweden Finland DN890A AK8 Iceland DN890A A2M Switzerland DN890A UUZ India DN890A ACJ Taiwan DN890A ABO Israel DN890A ABT Thailand DN890A AKL Italy DN890A ABZ Turkey DN890A AB8 Japan DN890A ABJ United Kingdom DN890A ABU Japan English DN890A ACF United States DN890A ABA Korea DN890A AB1 Cnc8000 P 160 S5 40 IW Gj 51 P Belgium DJ241A UUG The Netherlands DJ241A ABH Denmark DJ241A ABY Norway DJ241A ABN Europe DJ241A ABB Portugal DJ241A AB9 France DJ241A ABF Spain DJ241A ABE Germany DJ241A ABD Sweden Finland DJ241A AK8 Greece DJ241A AB7 Switzerland DJ241A UUZ Iceland DJ241A A2M United Kingdom DJ241A ABU Italy DJ241A ABZ Maintenance and Service Guide 1 7 Product Description Table 1 2 HP Compaq Business Notebook nc8000 Models Continued Cnc8000 RP 150 U5 60 W Gj 51 P Europe DU250S ABB Cnc8000 RP 150 X5 40 D Gi 25 P People s Republic DT818P AB2 of China Cnc8000 RP 150 X5 40 D Gp 25 2 Belgium DJ244A UUG Norway DJ244A ABN Czech Republic DJ244A AKB_ Poland DJ244A AKD Denmark DJ244A ABY Portugal DJ244A AB9 Europe DJ244A ABB Russia DJ244A ACB France DJ244A ABF Saudi Arabia DJ244A ABV Germany DJ244A ABD_ Slovenia DJ244A AKN Greece DJ244A AB7 Spain DJ244A ABE Hungary DJ244A AKC Sweden Finland DJ244A AK8 Iceland DJ244A A2M Switzerland DJ244A UUZ Israel DJ244A ABT Turkey DJ244A AB8 Italy DJ244A ABZ United Kingdom DJ244A A
41. al grease D When replacing the system board ensure that the following components are removed from the defective system board and installed on the replacement system board Memory expansion boards Section 5 9 Modem board Section 5 10 Mini PCI communications board Section 5 11 Heat sink Section 5 12 Processor Section 5 13 Real time clock battery Section 5 15 Security card Section 5 16 Prepare the notebook for disassembly Section 5 3 and remove the following components m C O C wu Keyboard Section 5 8 LED switch cover Section 5 14 Display assembly Section 5 17 Top cover Section 5 18 Fan Section 5 21 5 42 Maintenance and Service Guide Removal and Replacement Procedures 2 Remove the four T8M2 0x4 0 screws that secure the system board to the notebook Removing the System Board Screws Maintenance and Service Guide 5 43 Removal and Replacement Procedures 3 Flex and hold the front right corner of the base enclosure out to allow the system board to clear the base enclosure 4 Lift the front edge of the system board until the board clears the base enclosure 5 Slide the system board toward you to remove it from the notebook Removing the System Board 5 44 Maintenance and Service Guide Removal and Replacement Procedures 6 If necessary disconnect the modem cable from the system board and remove the cable The modem cable
42. ance and Service Guide 1 25 Product Description Item 10 Table 1 7 Top Components Continued Component MultiBay light Function On A drive in the MultiBay is being accessed 11 Drive light On One of the following integrated drives is being accessed E Hard drive E Fixed optical drive 12 Battery light On A battery pack is charging Blinking A battery pack that is the only available power source has reached a low battery condition When the battery reaches a critical low battery condition the battery light begins blinking more quickly 13 Power Standby light On Power is turned on Blinking Notebook is in standby The power standby light also blinks when a battery pack that is the only available power source reaches a critical low battery condition The light turns off when the system enters hibernation or shuts down 14 Wireless on off light On An integrated wireless device has been enabled 15 Left and right TouchPad buttons Function like the left and right buttons on an external mouse 16 TouchPad Moves the pointer and selects or activates items on the screen Can be set to perform other mouse functions such as scrolling and double clicking 17 Left and right pointing stick buttons Function like the left and right buttons on an external mouse 1 26 Maintenance and Service Guide Product Description The external co
43. aneous Cables Kit components 3 5 3 9 spare part number 3 5 3 9 Miscellaneous Plastics Kit components 3 3 3 8 spare part number 3 3 3 8 models 1 2 modem board illustrated 3 4 removal 5 20 spare part number 3 5 5 20 modem cable illustrated 3 9 removal 5 45 modem jack location 1 18 pin assignments A 2 modem troubleshooting 2 30 monitor connector location 1 20 pin assignments A 3 MultiBay 1 18 1 26 1 28 MultiBay devices illustrated 3 6 3 11 removal 5 11 spare part numbers 3 7 3 11 5 11 mute button 1 18 N network jack pin assignments A 1 network troubleshooting 2 30 nonfunctioning device troubleshooting 2 18 2 27 notebook feet locations 5 10 notebook specifications 6 1 num Ik key 1 22 num lock light 1 24 O operating system loading troubleshooting 2 19 optical drive illustrated 3 6 location 1 20 1 28 removal 5 11 5 14 spare part numbers 3 7 3 11 5 11 5 14 P packing precautions 4 4 parallel connector location 1 20 pin assignments A 5 password clearing 1 16 PC Card eject buttons 1 18 PC Card slots 1 18 Index 4 Maintenance and Service Guide Index plastic parts 4 2 pointing device troubleshooting 2 29 pointing stick 1 24 pointing stick buttons 1 26 Port Replicator spare part numbers 3 12 troubleshooting 2 18 power button 1 24 power connector 1 20 power cord spare part numbers 3 12 power management features 1 16 power tro
44. ay assembly Q The display hinge covers are included in the Miscellaneous Plastics Kit spare part number 345066 001 Removing the Display Assembly Reverse the above procedure to install the display assembly Maintenance and Service Guide 5 33 Removal and Replacement Procedures 5 18 Top Cover Spare Part Number Information Top cover includes TouchPad and speaker 345061 001 1 Prepare the notebook for disassembly Section 5 3 2 Remove the keyboard Section 5 8 3 Remove the LED switch cover Section 5 14 4 Remove the display assembly Section 5 17 5 Turn the notebook upside down with the front facing you 6 Remove the 17 T8M2 0x6 0 screws that secure the top cover to the notebook Removing the Top Cover Screws 5 34 Maintenance and Service Guide Removal and Replacement Procedures 7 Turn the notebook right side up with the front facing you 8 Remove the TM2 0x4 0 screw near the fan that secures the top cover to the notebook 9 Lift the front edge of the top cover until the speaker cable TouchPad cable and microphone cable are accessible Releasing the Top Cover Maintenance and Service Guide 5 35 Removal and Replacement Procedures 10 Disconnect the speaker and microphone cables 11 Release the ZIF connector to which the TouchPad cable is attached and disconnect the TouchPad cable from the system board Disconnecting
45. ce Pointing device not operating properly Connect notebook to good external pointing device External Replace device system works board Reseat internal pointing device connector if applicable Replace internal pointing device or cable Replace system board Maintenance and Service Guide 2 29 Troubleshooting Flowchart 2 20 No Network Modem Connection No network or modem connection Network Replace jack or modem or have Jack jack active activated Connect to nondigital line NIC modem Reload drivers and porriga reconfigure Disconnect all Replace power from NIC modem the notebook if applicable and open Reseat NIC modem if applicable Replace system board 2 30 Maintenance and Service Guide 3 Illustrated Parts Catalog This chapter provides an illustrated parts breakdown and a reference for spare part numbers and option part numbers 3 1 Serial Number Location When ordering parts or requesting information provide the notebook serial number and model number located on the bottom of the notebook TULANE xx000000000000 Serial Number Location Maintenance and Service Guide 3 1 Illustrated Parts Catalog 3 2 Notebook Major Components Notebook Major Components 3 2 Maintenance and Service Guide Illustrated Parts Catalog Table 3 1 Spare Parts Notebook Major Components Spare Part
46. ctioning Port Replicator Reseat power cord in Port Replicator and power outlet Check voltage Reinstall setting on Port notebook into Port Replicator Replicator Reseat monitor cable connector at Port Port Replicator Replicator operating Port Replicator Replace the following Port Replicator Operating components one at a time Check notebook operation after each replacement 1 Power supply Remove 2 1 0 board notebook reseat 3 Backplane board all internal parts 4 Switch box and replace any 5 Port Replicator motor mechanism damaged items in Port Replicator 2 18 Maintenance and Service Guide Troubleshooting Flowchart 2 9 No OS Loading No OS loading Reseat power cord in Port Replicator and power outlet go to Flowchart 2 10 No OS Loading Hard Drive go to Flowchart 2 13 No OS loading from CD or DVD ROM drive go to Flowchart 2 14 No OS Loading CD or DVD ROM Drive No OS loading from network go to Flowchart 2 20 NOTE Before beginning to troubleshoot always check cable connections cable ends and drives for bent or damaged pins No OS loading from hard drive No OS loading from diskette drive No OS Loading Diskette Drive No Network Modem Connection Maintenance and Service Guide Troubleshooting Flowchart 2 10 No OS Loading Hard Drive Part 1 OS not loading from hard drive Go
47. cumented in Section 5 18 T l l l Torx T8M2 0x6 0 Screw Locations Maintenance and Service Guide C 5 Screw Listing Table C 4 Torx T8M2 0x6 0 Screw Continued MMII Color Qty Length Thread Black 27 6 0 mm 2 0 mm Head Width 5 0 mm Where used One screw that secures the speaker to the top cover documented in Section 5 19 Torx T8M2 0x6 0 Screw Location C 6 Maintenance and Service Guide Screw Listing Table C 5 Phillips PM1 5x3 0 Screw A Head mm IIIT Color Qty Length Thread Width Black 3 3 0 mm 1 5mm 3 0 mm Where used Two screws that secure the Bluetooth board to the Bluetooth cover documented in Section 5 6 Phillips PM1 5x3 0 Screw Locations Maintenance and Service Guide C 7 Screw Listing Table C 5 Phillips PM1 5x3 0 Screw Continued A Head MMIII Color Qty Length Thread Width Black 3 3 0 mm 1 5 mm 5 0 mm Where used One screw that secures the security card to the system board documented in Section 5 16 Phillips PM1 5x3 0 Screw Location C 8 Maintenance and Service Guide Screw Listing Table C 6 Torx T8M2 0x4 0 Screw A f Head MMIII Color Qty Length Thread Width Pewter 20 4 0 mm 2 0 mm 5 0 mm Where used Two screws that secure the modem board to the system board documented in Section 5 10 Two screws that secure the Mini PCI communications board and shield to the system board documented in Section 5 11
48. cumented in Section 5 3 Table C 3 M2 0x10 0 Alignment Pin Head O E gt z Bir HII Color Qty Length Thread Width Silver 2 10 0mm 2 0mm 4 0 mm Where used Two alignment pins that secure the hard drive to the hard drive frame documented in Section 5 3 C 2 Maintenance and Service Guide Screw Listing Torx T5M2 5x4 0 Screw Phillips PM3 0x3 5 Screw and M2 0x 10 0 Alignment Pin Locations Maintenance and Service Guide C 3 Screw Listing Table C 4 Torx T8M2 0x6 0 Screw Ku Head MMIII Color Qty Length Thread Width Black 27 6 0 mm 2 0 mm 5 0 mm Where used One screw that secures the hard drive cover to the notebook documented in Section 5 3 One screw that secures the Bluetooth cover to the notebook documented in Section 5 6 One screw that secures the optical drive to the notebook documented in Section 5 7 One screw that secures the keyboard to the notebook documented in Section 5 8 One screw that secures the LED switch cover to the notebook documented in Section 5 14 Four screws that secure the display assembly and hinge covers to the notebook documented in Section 5 17 Torx T8M2 0x6 0 Screw Locations C 4 Maintenance and Service Guide Screw Listing Table C 4 Torx T8M2 0x6 0 Screw Continued Head MMIII Color Qty Length Thread Width Black 27 6 0 mm 2 0 mm 5 0 mm Where used Seventeen screws that secure the top cover to the notebook do
49. cy 4 5 Packaging and Transporting Precautions Use the following grounding precautions when packaging and transporting equipment To avoid hand contact transport products in static safe containers such as tubes bags or boxes Protect all electrostatic sensitive parts and assemblies with conductive or approved containers or packaging E Keep electrostatic sensitive parts in their containers until the parts arrive at static free workstations E Place items on a grounded surface before removing them from their containers E Always be properly grounded when touching a sensitive component or assembly 4 4 Maintenance and Service Guide Removal and Replacement Preliminaries Store reusable electrostatic sensitive parts from assemblies in protective packaging or nonconductive foam Use transporters and conveyors made of antistatic belts and roller bushings Ensure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges 4 6 Workstation Precautions Use the following grounding precautions at workstations Cover the workstation with approved static shielding material refer to Table 4 2 Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tools such as cutters scr
50. de HP Compaq Business Notebook nc8000 HP Compaq Mobile Workstation nw8000 Second Edition January 2004 First Edition September 2003 Document Part Number 333954 002 Contents 1 Product Description Tid Models seca siete a wire essa A a 1 2 1 2 Features s vies pei ee Se es Se eee See ee 1 14 1 3 Clearing a Password 2 00005 1 16 1 4 Power Management 00 5 1 16 1 5 External Components 0 1 17 1 6 Design Overview 0 0 02 ce eee eee 1 29 2 Troubleshooting 2 1 Computer Setup and Diagnostics Utilities 2 1 Using Computer Setup 004 2 2 Selecting from the File Menu 2 3 Selecting from the Security Menu 2 4 Selecting from the Advanced Menu 2 5 2 2 Using Diagnostics for Windows 2 7 Obtaining Saving or Printing Configuration Information esre eiea aan ep a 2 7 Obtaining Saving or Printing Diagnostic Test Information 00005 2 8 2 3 Troubleshooting Flowcharts 2 10 Maintenance and Service Guide iii Contents Illustrated Parts Catalog 3 1 Serial Number Location 4 3 1 3 2 Notebook Major Components 3 2 3 3 Miscellaneous Plastics Kit Components 3 8 3 4 Miscellaneous Cable Kit Components 3 9 3 5 Mass Storage Devices 000 5 3 10 3 6 Miscellaneous 0 0
51. dem board 325521 001 8 Fan assembly 345065 001 9 Heat sink includes grease 345067 001 10 Memory expansion boards 333 MHz 1024 MB 1 0 GB 336579 001 512 MB 336578 001 256 MB 336577 001 11 Processors include thermal grease Intel Pentium M processor 1 7 GHz 340165 001 Intel Pentium M processor 1 6 GHz 319777 001 Intel Pentium M processor 1 5 GHz 319776 001 Intel Pentium M processor 1 4 GHz 319775 001 12 System boards include thermal grease With 128 MB of video memory 349206 001 With 64 MB of video memory 345064 001 13 Security card 345856 001 14 Mini PCI communications boards 802 11a b g LAN NIC 325525 001 802 11b g LAN NIC 325526 001 802 11b W500 modem board for use in Japan 339742 291 802 11b wireless LAN MOW 345641 001 802 11b wireless LAN ROW 345640 001 Maintenance and Service Guide 3 5 Illustrated Parts Catalog Notebook Major Components Continued 3 6 Maintenance and Service Guide Illustrated Parts Catalog Table 3 1 Spare Parts Notebook Major Components Continued Spare Part Item Description Number 15 Optical drives 24X Max DVD RW R and CD RW Combo Drive 349242 001 8X Max DVD ROM Drive 349241 001 24X Max DVD CD RW Combo Drive 349243 001 24X Max CD ROM Drive 349240 001 16 MultiBay devices 1 44 MB diskette drive 241995 001 24X Max CD ROM Drive 228746 001 8X Max Slim DVD RW R and CD RW Combo Drive 251292 001 4X Max Regular DVD RW R and CD RW Combo 344256 001 Drive 17 Base enc
52. disc DVD 5 DVD 9 DVD 10 CD ROM Mode 1 and 2 CD Digital Audio CD XA ready Mode 2 Form 1 and 2 CD I ready Mode 2 Form 1 and 2 CD R read only CD Plus Photo CD single multisession CD Bridge Center hole diameter 1 5 cm 0 59 in Disc diameter Standard disc 12 cm 4 72 in Mini disc 8 cm 3 15 in Disc thickness 1 2 mm 0 047 in Track pitch 0 74 um Access time Random lt 150 ms Full stroke lt 225 ms Audio output level Line out 0 7 Vrms Cache buffer 128 KB s Data transfer rate CD R 24X CD RW 10X CD ROM 24X DVD 8X Multiword DMA mode 2 3 600 KB s 150 KB s at 1X CD rate 1 500 KB s 150 KB s at 1X CD rate 3 600 KB s 150 KB s at 1X CD rate 10 800 KB s 1 352 KB s at 1X DVD rate 16 6 MB s Startup time lt 15 seconds Stop time lt 6 seconds Maintenance and Service Guide 6 9 Specifications Applicable disc Table 6 10 8X DVD ROM Drive DVD 5 DVD 9 DVD 10 CD ROM Mode 1 and 2 CD Digital Audio CD XA ready Mode 2 Form 1 and 2 CD I ready Mode 2 Form 1 and 2 CD R read only CD Plus Photo CD single multisession CD Bridge Cenier hole diameter 1 5 cm 0 59 in Disc diameter Standard disc 12 cm 4 72 in Mini disc 8 cm 3 15 in Disc thickness 1 2 mm 0 047 in Track pitch 0 74 um Access time Random DVD media lt 150 ms Full stroke DVD media lt 225 ms Random CD media lt 110 ms lt 200 ms
53. duct Description Table 1 4 Front and Right Side Components Item Component Function 1 Stereo speakers 2 Produce stereo sound 2 Display release latch Opens the notebook 3 Mute button Mutes the system volume The button lights up when volume is muted 4 Volume control Increase and decrease system volume buttons Press the volume up button on right to increase sound Press the volume down button on left to decrease sound 5 PC Card eject buttons Eject an optional PC Card or Smart Card if a Smart Card Reader is installed from the top or bottom PC Card slot 6 Audio line out jack Connects optional powered stereo speakers headphones headset or television audio 7 Microphone jack Connects an optional monaural microphone 8 PC Card slots Support optional Type I Type Il or Type III 32 bit CardBus or 16 bit PC Cards In select notebooks one PC Card slot can be replaced with a factory installed Smart Card Reader 9 Secure Digital SD Accepts SD Memory Card and slot MultiMediaCards 10 MultiBay Supports an optional MultiBay device such as a drive or battery pack 11 Infrared port Provides wireless communication between the notebook and an optional IrDA compliant device 12 RJ 11 jack Connects a modem cable 1 18 Maintenance and Service Guide Product Description The external components on the rear and left side are shown below and described in Table 1 5 Rear and Le
54. e such as a pillow blanket rug or thick clothing can block airflow 10 Security cable slot Attaches an optional security cable to the notebook AQ The purpose of security solutions is to act as a deterrent These solutions do not prevent the product from being mishandled or stolen 11 Optical disk drive Reads and records CD and DVD media 12 Battery bay Holds the primary battery pack The battery pack ships outside the notebook 1 20 Maintenance and Service Guide Product Description The notebook keyboard components are shown below and described in Table 1 6 Keyboard Components Maintenance and Service Guide 1 21 Product Description Table 1 6 Keyboard Components Item Component Function 1 Windows logo key Displays the Windows Start menu 2 fn key Executes frequently used system functions when pressed in combination with a function key or the esc key 3 caps lock key Enables capital alphabetic character lock 4 f1 through f12 function Execute indicated system functions when keys pressed in combination with the fn key 5 num Ik key Enables numeric lock and the internal keypad 6 Internal keypad Can be used like the keys on an external numeric keypad 7 Cursor control keys Move the cursor around the screen 8 Application key Displays shortcut menu for items beneath the pointer 1 22 Maintenance and Service Guide Product Description The notebook top components are shown
55. e and Service Guide Removal and Replacement Procedures g Remove the two T5M2 5x4 0 screws and the two PM3 0x3 5 screws that secure the hard drive to the hard drive frame h Use a4 0 mm socket to remove the two M2 0x10 0 alignment pins that secure the hard drive to the hard drive frame i Remove the hard drive from the hard drive frame j Remove the hard drive connector from the hard drive fA A z f 4 M ha Vy f bi 4 NV lt O a eee Disassembling the Hard Drive Reverse the above procedure to assemble and install the hard drive Maintenance and Service Guide 5 9 Removal and Replacement Procedures 5 4 Notebook Feet The notebook feet are adhesive backed rubber pads The feet are included in the Miscellaneous Plastics Kit spare part number 345066 001 The feet attach to the base enclosure as illustrated below Notebook Feet Locations 5 10 Maintenance and Service Guide Removal and Replacement Procedures 5 5 MultiBay Device Spare Part Number Information 1 44 MB diskette drive 241995 001 24X Max CD ROM Drive 228746 001 8X Max DVD RW R and CD RW Combo Drive 251292 001 24X Max DVD RW R and CD RW Combo Drive 344256 001 1 Prepare the notebook for disassembly refer to Section 5 3 2 Turn the notebook upside down with the left side facing you 3 Slide and hold the MultiBay release latch toward you
56. e notebook upside down with the front facing you Maintenance and Service Guide 5 15 Removal and Replacement Procedures 3 Remove the T8M2 x6 0 screw that secures the keyboard to the notebook Removing the Keyboard Screw 5 16 Maintenance and Service Guide Removal and Replacement Procedures 4 Turn the notebook right side up with the front facing you 5 Open the notebook 6 Slide the four tabs on the top edge of the keyboard toward you 7 Lift the rear edge of the keyboard up and swing it toward you until it rests on the palm rest Releasing the Keyboard Maintenance and Service Guide 5 17 Removal and Replacement Procedures 8 Release the zero insertion force ZIF connector to which the pointing stick cable is attached and disconnect the cable 9 Release the ZIF connector to which the keyboard cable is attached and disconnect the cable Disconnecting the Keyboard Cables 10 Remove the keyboard Reverse the above procedure to install the keyboard 5 18 Maintenance and Service Guide Removal and Replacement Procedures 5 9 Memory Expansion Board Spare Part Number Information 1024 MB 1 0 GB 333 MHz 336579 001 512 MB 333 MHz 336578 001 256 MB 333 MHz 336577 001 1 Prepare the notebook for disassembly Refer to Section 5 3 2 Release the keyboard Section 5 8 3 Spread the retaining tabs that secure the memory expansion board to the socket The
57. e the battery pack Removing the Battery Pack Maintenance and Service Guide 5 5 Removal and Replacement Procedures 5 Remove the battery bezel by sliding it down and off of the battery pack Q The battery bezel is included in the Miscellaneous Plastics Kit spare part number 345066 001 Removing the Battery Bezel Reverse the above procedure to install the battery pack and battery bezel 5 6 Maintenance and Service Guide Removal and Replacement Procedures 6 Remove the hard drive by following these steps Spare Part Number Information Hard drives includes hard drive bezel and frame 80 GB 5400 rpm all models 345632 001 60 GB 5400 rpm all models 345631 001 40 GB 5400 rpm all models 345630 001 60 GB 7200 rpm nw8000 only 345855 001 Turn the notebook upside down with the front facing you b Remove the T8M2 0x6 0 hard drive cover screw c Slide and hold the tab on the hard drive cover to the left d Swing the right edge of the hard drive cover up and to the left The hard drive cover is included in the Miscellaneous Plastics Kit spare part number 345066 001 Removing the Hard Drive Cover Maintenance and Service Guide 5 7 Removal and Replacement Procedures e Use the Mylar tab to slide the hard drive to the right to disconnect it from the system board f Lift the hard drive straight up to remove it Removing the Hard Drive 5 8 Maintenanc
58. ed Three screws that secure the TouchPad and bracket to the top cover documented in Section 5 20 Torx T8M2 0x3 5 Screw Locations Maintenance and Service Guide C 13 Screw Listing Table C 8 Phillips PM1 5x4 0 Screw E Head MMIII Color Qty Length Thread Width Black 3 4 0 mm 1 5 mm 3 0 mm Where used Three screws that secure the fan to the fan housing documented in Section 5 21 Phillips PM1 5x4 0 Screw Locations C 14 Maintenance and Service Guide 1394 connector 1 19 A AC adapter spare part numbers 3 12 specifications 6 7 application key 1 22 audio line out jack location 1 18 pin assignments A 4 audio troubleshooting 2 25 B base enclosure illustrated 3 6 spare part number 3 7 battery bay 1 20 1 28 battery bezel removal 5 6 battery light 1 26 battery pack illustrated 3 6 removal 5 5 spare part number 3 7 5 5 specifications 6 7 battery pack release latch 1 28 Bluetooth board illustrated 3 6 removal 5 12 Index spare part number 3 7 5 12 Bluetooth cable illustrated 3 9 removal 5 13 Bluetooth compartment 1 28 Bluetooth cover removal 5 12 bottom components 1 27 C cables service considerations 4 2 caps lock key 1 22 caps lock light 1 24 carrying case spare part numbers 3 12 CD ROM Drive illustrated 3 6 3 10 spare part number 3 7 3 11 specifications 6 11 components bottom 1 27 front 1 17 keyboard 1 21 left side 1 19 rear 1 19 right
59. eo Port Replicator Go to NOTE To change from internal to Flowchart 2 7 external display use the hotkey No Video Part 2 combination Stand alone Stand alone Internal or external display Adjust brightness Video 0K Internal External f Press lid ar eae switch to ensure g operation Video OK Replace the following one at a time Test after each replacement Check for bent 1 Cable between notebook and notebook display if applicable pins on cable 2 Inverter board if applicable 3 Display 4 System board Try Internal and Replace another external system display video OK board Video OK 2 16 Maintenance and Service Guide Troubleshooting Flowchart 2 7 No Video Part 2 Continued from Flowchart 2 6 No Video Part 1 Remove notebook from Port Replicator if connected Adjust Check brightness display of external brightness monitor Go to A in Video OK Flowchart 2 6 Video OK No Video Part 1 Verify that notebook is properly seated in Port Replicator and check for bent pins on cable and for secure monitor connection Try another external monitor Internal and external video OK Video OK Go to Adjust external Flowchart 2 8 monitor display Nonfunctioning Port Replicator Maintenance and Service Guide 2 17 Troubleshooting Flowchart 2 8 Nonfunctioning Port Replicator Nonfun
60. etup by turning on not restarting the notebook Password Options Password options can be selected only when a power on password has been set Enable disable HM QuickLock HM QuickLock on Standby H QuickBlank To enable QuickLock on Standby or QuickBlank you must first enable QuickLock Device Security Enable disable E Ports or diskette drives E Diskette write E CD ROM or diskette startup Settings for a DVD ROM can be entered in the CD ROM field System IDs Enter identification numbers for the notebook a Port Replicator and all battery packs in the system Not applicable to SuperDisk LS 120 drives 2 4 Maintenance and Service Guide Troubleshooting Selecting from the Advanced Menu Table 2 3 Advanced Menu Select To Do This Language Change the Computer Setup language Boot Options Enable disable HM QuickBoot which starts the notebook more quickly by eliminating some startup tests If you suspect a memory failure and want to test memory automatically during startup disable QuickBoot MH MultiBoot which sets a startup sequence that can include most bootable devices and media in the system Device Options E Enable disable the embedded numeric keypad at startup MH Enable disable multiple standard pointing devices at startup To set the notebook to support only a single usually nonstandard pointing device at startup select Disable Enable disable USB
61. ewdrivers and vacuums When using fixtures that must directly contact dissipative surfaces use only fixtures made of static safe materials Keep the work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam Handle electrostatic sensitive components parts and assemblies by the case or PCM laminate Handle these items only at static free workstations Avoid contact with pins leads or circuitry Turn off power and input signals before inserting or removing connectors or test equipment Maintenance and Service Guide 4 5 Removal and Replacement Preliminaries 4 7 Grounding Equipment and Methods Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation When seated wear a wrist strap connected to a grounded system Wrist straps are flexible straps with a minimum of one megohm 10 resistance in the ground cords To provide proper ground wear a strap snugly against the skin at all times On grounded mats with banana plug connectors connect a wrist strap with alligator clips When standing use foot straps and a grounded floor mat Foot straps heel toe or boot straps can be used at standing workstations and are compatible with most types of shoes or boots On conductive floors or dissipative floor mats use foot straps on both feet with a minimum of one megohm resistance between the operator and ground To be effective the conductive strip
62. fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country where it will be used 2 The flexible cord must be Type SPT 3 or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15 A 125 V or NEMA 6 15P 15 A 250 V configuration 3 The appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V configuration Maintenance and Service Guide B 3 C Screw Listing This appendix provides specification and reference information for the screws used in the notebook All screws listed in this appendix are available in the Miscellaneous Screw Kit spare part number 345057 001 Maintenance and Service Guide Cl Screw Listing Table C 1 Torx T5M2 5x4 0 Screw hm Head MMT Color Qty Length Thread Width Silver 2 4 0 mm 2 5mm 5 0 mm Where used Two screws that secure the hard drive to the hard drive frame documented in Section 5 3 Table C 2 Phillips PM3 0x3 5 Screw G 0 Head MMIII Color Qty Length Thread Width Silver 2 3 5mm 3 0 mm 4 5mm Where used Two screws that secure the hard drive to the hard drive frame do
63. formation 24X Max DVD RW R and CD RW Combo Drive 349242 001 8X Max DVD ROM Drive 349241 001 24X Max DVD CD RW Combo Drive 349243 001 24X Max CD ROM Drive 349240 001 1 Prepare the notebook for disassembly refer to Section 5 3 2 Turn the notebook upside down with the right side facing you 3 Remove the T8M2 0x6 0 screw that secures the optical drive to the notebook 4 Insert a paper clip or similar tool into the optical drive release hole to open the optical drive tray 5 Use the optical drive tray to remove the optical drive Removing the Optical Drive Reverse the above procedure to install the optical drive 5 14 Maintenance and Service Guide Removal and Replacement Procedures 5 8 Keyboard Spare Part Number Information Keyboards include pointing stick Brazil 341520 201 Latin America 341520 161 Czech Republic 341520 221 Norway 341520 091 Denmark 341520 081 Portugal 341520 131 Europe 341520 A41 Russia 341520 251 France 341520 051 Saudi Arabia 341520 171 French Canada 341520 121 Slovenia 341520 BA1 Germany 341520 041 Spain 341520 071 Hungary 341520 211 Sweden Finland 341520 B71 Iceland 341520 DD1 Switzerland 341520 BG1 International 341520 B31 Taiwan 341520 AB1 Israel 341520 BB1 Thailand 341520 281 Italy 341520 061 Turkey 341520 141 Japan 341520 291 United Kingdom 341520 031 Korea 341520 AD1 United States 341520 001 1 Prepare the notebook for disassembly refer to Section 5 3 2 Turn th
64. ft Side Components Table 1 5 Rear and Left Side Components Item Component Function 1 USB connectors 2 Connect USB 1 1 and 2 0 compliant devices to the notebook using a standard USB cable The bottom connector is a self powered USB connector It can be used to connect USB 1 1 and 2 0 compliant devices to the notebook using a standard USB cable and connect an optional External MultiBay to the notebook using the External MultiBay powered USB cable 2 1394 connector Connects a device that requires high bandwidth such as a digital camera or other video or audio device Maintenance and Service Guide 1 19 Product Description Table 1 5 Rear and Left Side Components Continued Item Component Function 3 Power connector Connects an AC adapter or an optional Automobile Power Adapter Charger or Aircraft Power Adapter 4 Serial connector Connects an optional serial device 5 Parallel connector Connects an optional parallel device such as an external diskette drive or a printer 6 S Video out jack Connects an optional S Video device such as a television VCR camcorder overhead projector or video capture card 7 External monitor Connects an optional external monitor or connector overhead projector 8 RJ 45 jack Connects a network cable 9 Intake vents 2 Enable airflow to cool internal components A To prevent overheating do not obstruct vents Using the notebook on a soft surfac
65. ice provider General Requirements The requirements listed below are applicable to all countries The length of the power cord must be at least 1 5 m 5 00 ft and a maximum of 2 0 m 6 50 ft All power cords must be approved by an acceptable accredited agency responsible for evaluation in the country where the power cord will be used The power cord must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC as required by each country s power system The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 Standard Sheet C13 connector for mating with the appliance inlet on the back of the notebook Maintenance and Service Guide B 1 Power Cord Requirements Country Specific Requirements 3 Conductor Power Cord Requirements Applicable Note Country Accredited Agency Number Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 Italy IMQ 1 Japan METI 3 The Netherlands KEMA 1 Norway NEMKO 1 Sweden SEMKO 1 Switzerland SEV 1 B 2 Maintenance and Service Guide Power Cord Requirements 3 Conductor Power Cord Requirements Continued Applicable Note Country Accredited Agency Number United Kingdom BSI 1 United States UL 2 Notes 1 The flexible cord must be lt HAR gt Type HOSVV F 3 conductor 1 0 mm conductor size Power cord
66. ide Specifications Dimensions Height Width Diagonal Table 6 2 15 0 inch UXGA TFT Display 29 9 cm 11 8 in 22 8 cm 9 0 in 38 1 cm 15 0 in Number of colors Up to 16 8 million Contrast ratio 250 1 Brightness 140 nits typical Pixel resolution Pitch 0 191 x 0 191 mm Format 1680 x 1200 Configuration RGB vertical stripe Backlight Edge lit Character display 80 x 25 Total power 6 5 W consumption Viewing angle 85 horizontal 15 35 vertical typical Maintenance and Service Guide 6 3 Specifications Table 6 3 15 1 inch SXGA TFT Display Dimensions Height 29 9 cm 11 8 in Width 22 8 cm 9 0 in Diagonal 38 1 cm 15 0 in Number of colors Up to 16 8 million Contrast ratio 150 1 Brightness 150 nits typical Pixel resolution Pitch 0 218 x 0 218 mm Format 1400 x 1050 Configuration RGB vertical stripe Backlight Edge lit Character display 80 x 25 Total power 5 75 W consumption Viewing angle 35 horizontal 15 35 vertical typical 6 4 Maintenance and Service Guide Specifications Dimensions Height Width Diagonal Table 6 4 15 0 inch XGA TFT Display 29 9 cm 11 8 in 22 8 cm 9 0 in 38 1 cm 15 0 in Number of colors Up to 16 8 million Contrast ratio 150 1 Brightness 150 nits typical Pixel resolution Pitch 0 264 x 0 264 mm Format 1280 x 800 Configuration RGB vertica
67. ions 1 Brand Series C HP Compaq nc nc8000 designator nw nw8000 2 Processor type P Intel Pentium M 3 Processor speed 170 1 70 GHz 150 1 50 GHz 160 1 60 GHz 140 1 40 GHz 4 Display type U UXGA 5 15 X inch size resolution S SXGA X XGA 5 Hard drive size 80 80 GB 40 40 GB 60 60 GB 6 Optical drive D DVD ROM W DVD CD RW designator Y DVD RW R and Combo Drive CD RW Combo Drive Maintenance and Service Guide Product Description Table 1 1 HP Compaq Business Notebook nc8000 and HP Compaq Mobile Workstation nw8000 Model Naming Conventions Continued Integrated communication wireless device G Combination modem GB NIC N None b 802 11b d 802 11a b g g 802 11a b Bluetooth i 802 11b Bluetooth j 802 119 Bluetooth k 802 11a b Bluetooth m 802 1 1a b g Bluetooth p Bluetooth RAM 10 1 0 GB 51 25 256 MB 512 MB Operating system P Microsoft Windows XP Professional 2 Microsoft Windows 2000 10 SKU Maintenance and Service Guide 1 3 Product Description Table 1 2 HP Compaq Business Notebook nc8000 Models These HP Compaq Business Notebook nc8000 models feature the following HM Dual point pointing stick and TouchPad pointing device M 128 MB discrete video memory 8 cell lithium ion Li lon battery pack W 3 year warranty on parts and labor Cnc8000 P
68. k 6 Remove the heat sink 5 24 Maintenance and Service Guide Removal and Replacement Procedures Q Carefully clean any thermal grease residue from the heat sink and processor surfaces each time you remove the heat sink Apply new thermal grease to both surfaces Removing the Thermal Grease From the Heat Sink and Processor Reverse the above procedure to install the heat sink Maintenance and Service Guide 5 25 Removal and Replacement Procedures 5 13 Processor Spare Part Number Information Processors include grease Intel Pentium M processor 1 7 GHz 340165 001 Intel Pentium M processor 1 6 GHz 319777 001 Intel Pentium M processor 1 4 GHz 319775 001 1 Prepare the notebook for disassembly Section 5 3 2 Release the keyboard Section 5 8 3 Remove the heat sink Section 5 12 4 Use a flat bladed screwdriver to turn the processor locking screw one quarter turn counterclockwise 5 Remove the processor from the system board socket Q Note that the gold triangle on the processor should be aligned in the front left corner when you install the processor D Removing the Processor Reverse the above procedure to install the processor 5 26 Maintenance and Service Guide Removal and Replacement Procedures 5 14 LED Switch Cover Spare Part Number Information LED switch cover 345063 001 1 Prepare the notebook for disassembly Section 5 3 2 Turn the no
69. k Test Runs a quick general test on each device in a selected category Complete Test Performs maximum testing on each device in a selected category Custom Test Performs maximum testing on a selected device Torun all tests for your selected device select the Check All button Torun only the tests you select select the Uncheck All button then select the check box for each test you want to run Select a test mode Interactive Mode Provides maximum control over the testing process You determine whether the test was passed or failed You might be prompted to insert or remove devices Unattended Mode Does not display prompts If errors are found they are displayed when testing is complete 2 8 Maintenance and Service Guide Troubleshooting 6 Select the Begin Testing button 7 Select a tab to view a test report T Status tab Summarizes the tests run passed and failed during the current testing session LY Log tab Lists tests run on the system the number of times each test has run the number of errors found on each test and the total run time of each test 4 Error tab Lists all errors found in the notebook along with the corresponding error codes 8 Select a tab to save the report d Log tab Select the Save button d Error tab Select the Save button 9 Select a tab to print the report T Log tab Select File gt Save As and then print the file from your
70. l and frame 80 GB 5400 rpm all models 345632 001 60 GB 5400 rpm all models 345631 001 40 GB 5400 rpm all models 345630 001 60 GB 7200 rpm nw8000 only 345855 001 3 10 Maintenance and Service Guide Illustrated Parts Catalog Table 3 4 Mass Storage Devices Spare Part Number Information Continued Spare Part Item Description Number 2 Optical drives 24X Max DVD RW R and CD RW Combo Drive 349242 001 8X Max DVD ROM Drive 349241 001 24X Max DVD CD RW Combo Drive 349243 001 24X Max CD ROM Drive 349240 001 3 MultiBay devices 1 44 MB diskette drive 241995 001 24X Max CD ROM Drive 228746 001 8X Max Slim DVD R W and CD RW Combo Drive 251292 001 4X Max Regular DVD R W and CD RW Combo Drive 344256 001 Maintenance and Service Guide 3 1 Illustrated Parts Catalog 3 6 Miscellaneous Table 3 5 Spare Parts Miscellaneous not illustrated Spare Part Description Number AC adapters 90 W PFC 239705 001 65 W 239704 001 Carrying cases Leather top load Samsung 325817 001 Leather top load SG 325817 002 Nylon top load Samsung 325815 01 Nylon top load SG 325815 002 Nylon entry level 325814 001 Port replicators Advanced Port Replicator 339096 001 Common Port Replicator 339097 001 Power cords Australia 246959 011 Italy 246959 061 Brazil 246959 201 Japan 246959 291 Denmark 246959 081 Korea 246959 AD1 Europe Middle 246959 021 Switzerland 246959 AG1 East Africa United Kingdom 246959 031 Israel 246959
71. l stripe Backlight Edge lit Character display 80 x 25 Total power 5 75 W consumption Viewing angle 35 horizontal 15 35 vertical typical Maintenance and Service Guide 6 5 Specifications Table 6 5 Hard Drives 80 GB 60 GB 40 GB User capacity per drive 80 GB 60 GB 40 GB Dimensions Height 9 5 mm 9 5 mm 9 5mm Width 70mm 70 mm 70 mm Weight 99g 99 g 99g Interface type ATA 5 ATA 5 ATA 5 Transfer rate Synchronous maximum 100 MB s 100 MB s 100 MB s Security ATA security ATA security ATA security Seek times typical read including setting Single track 3ms 3ms 3ms Average 13 ms 13 ms 13 ms Maximum 24 ms 24 ms 24 ms Logical 156 280 320 117 210 240 78 140 160 blocks Disk rotational speed 5400 rpm 5400 rpm 5400 rpm Operating temperature 5 C to55 C 5 C to 55 C 5 C to 55 C 41 F to 41 F to 41 F to 131 F 131 F 131 F 11 GB 1 073 741 824 bytes Actual drive specifications may differ slightly Certain restrictions and exclusions apply Consult the HP Customer Support Center for details 6 6 Maintenance and Service Guide Specifications Table 6 6 External AC Adapter Weight AC adapter 0 29 kg 0 65 Ib Power cord 0 13 kg 0 29 Ib Power supply Operating voltage 90 to 264 VAC RMS Operating current 1 6 A RMS Operating frequency range 47 to 63 Hz AC Maximum transient 4 50 kV Table 6 7 6 cell Li lon Battery Pack Dimensions Height 2 3 cm 0 90 in
72. losure includes optical drive shield hard 345062 001 drive shield and four notebook feet 18 Bluetooth board includes Bluetooth cable item 6b 348277 001 19 Hard drives includes hard drive bezel and frame 80 GB 5400 rpm all models 345632 001 60 GB 5400 rpm all models 345631 001 40 GB 5400 rpm all models 345630 001 60 GB 7200 rpm nw8000 only 345855 001 20 Battery pack 8 cell 4 4 Wh Li lon 338669 001 Maintenance and Service Guide 3 7 Illustrated Parts Catalog 3 3 Miscellaneous Plastics Item a Kit Components Miscellaneous Plastics Kit Components Table 3 2 Miscellaneous Plastics Kit Components Spare Part Number 345066 001 Description Left and right display hinges RTC battery Mini PCI communications board shield Bluetooth cover Battery bezel Hard drive cover NI O oF A O N Notebook feet 4 3 8 Maintenance and Service Guide Illustrated Parts Catalog 3 4 Miscellaneous Cable Kit Components Miscellaneous Cable Kit Components Table 3 3 Miscellaneous Cable Kit Components Spare Part Number 340056 001 Item Description 1 Bluetooth cable 2 Modem cable Maintenance and Service Guide 3 9 Illustrated Parts Catalog 3 5 Mass Storage Devices O o 7 i A Mass Storage Devices Table 3 4 Mass Storage Devices Spare Part Number Information Spare Part Item Description Number 1 Hard drives includes hard drive beze
73. mponents on the bottom of the notebook are shown below and described in Table 1 8 Bottom Components Maintenance and Service Guide 1 27 Product Description Table 1 8 Bottom Components Item Component Function 1 MultiBay Supports an optional MultiBay device such as a drive or battery pack 2 MultiBay release latch Allows removal of the MultiBay drive 3 Bluetooth compartment Holds a Bluetooth device Bluetooth is not available in all countries 4 Docking connector Connects the notebook to an optional port replicator 5 Optical disk drive Reads and records CD and DVD media 6 Serial number Identifies the notebook You need this number when calling customer support 7 Battery pack release latch Releases the primary battery pack from the battery bay 8 Battery bay Holds the primary battery pack Battery pack ships outside the notebook 9 Hard drive cover latch Releases the cover on the hard drive bay 10 Hard drive Holds the primary hard drive 1 28 Maintenance and Service Guide Product Description 1 6 Design Overview This section presents a design overview of key parts and features of the notebook Refer to Chapter 3 Illustrated Parts Catalog to identify replacement parts and Chapter 5 Removal and Replacement Procedures for disassembly steps The system board provides the following device connections Memory expansion board Mini PCI communication
74. nce and Service Guide 2 23 Troubleshooting Flowchart 2 14 No OS Loading CD or DVD ROM Drive Y No OS loading from Disc CD or in drive DVD ROM Drive Install bootable disc Boots from CD or DVD Boots from CD or DVD Reseat drive Booting from another device Booting order correct Correct boot order using the Setup utility N Install bootable disc and reboot notebook Bootable disc in drive Try another bootable disc Done Go to Flowchart 2 17 Nonfunctioning Device Clear CMOS Refer to Section 1 2 Go to Flowchart 2 17 Nonfunctioning Device Clearing a Password for instructions 2 24 Maintenance and Service Guide Troubleshooting Flowchart 2 15 No Audio Part 1 Turn up audio No audio internally or externally Notebook in Port Replicator if applicable Go to Flowchart 2 16 No Audio Part 2 Internal Undock audio Replace the following Port Replicator Go to components one at a time as applicable Flowchart 2 16 i No Audio Part 3 Check audio status after each change 1 Port Replicator audio cable 2 Audio cable 3 Speaker 4 Port Replicator audio board 5 Backplane board 6 1 0 board Go to Flowchart 2 17 Nonfunctioning Device Maintenance and Service Guide 2 25 Troubleshooting Flowchart 2 1
75. ntenance and Service Guide Troubleshooting Selecting from the File Menu Select Table 2 1 File Menu To Do This System Information H View identification information about the notebook a Port Replicator and any battery packs in the system HM View specification information about the processor memory and cache size and system ROM Save to Floppy Save system configuration settings to a diskette Restore from Floppy Restore system configuration settings from a diskette Restore Defaults Replace configuration settings in Computer Setup with factory default settings Identification information is retained Ignore Changes and Exit Cancel changes entered during the current session then exit and restart the notebook Save Changes and Exit Save changes entered during the current session then exit and restart the notebook Maintenance and Service Guide 2 3 Troubleshooting Selecting from the Security Menu Select Setup Password Table 2 2 Security Menu To Do This Enter change or delete a Setup password The Setup password is called an administrator password in Computer Security a program accessed from the Windows Control Panel Power on Password Enter change or delete a power on password DriveLock Passwords Enable disable DriveLock change a DriveLock User or Master password DriveLock Settings are accessible only when you enter Computer S
76. ntroller in CPU 3E2 3E3 Unused 3E8 3EF Internal modem 3F0 3F7 A diskette controller 3F8 3FF Serial port COM1 default CF8 CFB PCI configuration index register PCIDIVO 1 CFC CFF PCI configuration data register PCIDIVO 1 6 16 Maintenance and Service Guide A Connector Pin Assignments Table A 1 RJ 45 Network Interface 12345678 Pin Signal Pin Signal 1 Transmit 5 Unused 2 Transmit 6 Receive 3 Receive 7 Unused 4 Unused 8 Unused Maintenance and Service Guide A 1 Connector Pin Assignments Table A 2 RJ 11 Modem Pin Signal Pin Signal 1 TX ISDN modem 4 Ring modem 2 TX ISDN modem 5 RX ISDN modem 3 Tip modem 6 RX ISDN modem Table A 3 Universal Serial Bus 1234 En Pin Signal Pin Signal 1 5 VDC 3 Data 2 Data 4 Ground A 2 Maintenance and Service Guide Connector Pin Assignments Table A 4 S Video 4 33 a i Pin Signal Pin Signal 1 Ground Y 3 Y Luminance Intensity 2 Ground C 4 C Chrominance Color Table A 5 External Monitor Pin Signal Pin Signal 1 Red analog 9 5 VDC 2 Green analog 10 Ground 3 Blue analog 11 Monitor detect 4 Not connected 12 DDC 2B data 5 Ground 13 Horizontal sync 6 Ground analog 14 Vertical sync 7 Ground analog 15 DDC 2B clock 8 Ground analog Maintenance and Service Guide A 3 Connector Pin Assignments Table A 6 Audio Line Out I
77. nts designated in the maintenance instructions Cables and Connectors CAUTION When servicing the notebook ensure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the notebook Cables must be handled with extreme care to avoid damage Apply only the tension required to unseat or seat the cables during removal and insertion Handle cables by the connector whenever possible In all cases avoid bending twisting or tearing cables Ensure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced Handle flex cables with extreme care these cables tear easily 4 2 Maintenance and Service Guide Removal and Replacement Preliminaries 4 3 Preventing Damage to Removable Drives Removable drives are fragile components that must be handled with care To prevent damage to the notebook damage to a removable drive or loss of information observe the following precautions Before removing or inserting a hard drive shut down the notebook If you are unsure whether the notebook is off or in hibernation turn the notebook on then shut it down Before removing a diskette drive or optical drive ensure that a diskette or disc is not in the drive Ensure that the optical drive tray is closed Before handling a drive ensure that you are discharged of static electricity While handling a drive avoid touching the
78. ontroller 065 O6F Unused 070 071 NMI enable RTC 072 O7F Unused 080 O8F DMA page registers 090 091 Unused 092 Port A 093 O9F Unused OAO 0A1 Interrupt controller 2 Maintenance and Service Guide Specifications Table 6 14 System I O Addresses Continued I O Address System Function hex shipping configuration OA2 OBF Unused 0CO ODF DMA controller 2 OEO OEF Unused OFO OF1 Coprocessor busy clear reset OF2 OFF Unused 100 16F Unused 170 177 Secondary fixed disk controller 178 1EF Unused 1FO 1F7 Primary fixed disk controller 1F8 200 Unused 201 Joystick decoded in ESS1688 202 21F Unused 220 22F Entertainment audio 230 26D Unused 26E 26 Unused 278 27F Unused 280 2AB Unused 2A0 2A7 Unused 2A8 2E7 Unused 2E8 2EF Reserved serial port Maintenance and Service Guide 6 15 Specifications Table 6 14 System I O Addresses Continued I O Address System Function hex shipping configuration 2F0 2F7 Unused 2F8 2FF Infrared port 300 31F Unused 320 36F Unused 370 377 Secondary diskette drive controller 378 37F Parallel port LPT 1 default 380 387 Unused 388 38B FM synthesizer OPL3 38C 3AF Unused 3B0 3BB VGA 3BC 3BF Reserved parallel port no EPP support 3C0 3DF VGA 3E0 3E1 PC Card co
79. rity card to the system board 4 Lift the security card straight up to disconnect it from the system board Removing the Security Card Reverse the above procedure to install the security card 5 30 Maintenance and Service Guide Removal and Replacement Procedures 5 17 Display Assembly Spare Part Number Information 15 0 inch UXGA TFT 345060 001 15 0 inch SXGA TFT 345059 001 15 0 inch XGA TFT 345058 001 1 Prepare the notebook for disassembly Section 5 3 2 Remove the keyboard Section 5 8 3 Disconnect the wireless antenna cables from the Mini PCI wireless communications board Section 5 11 4 Remove the LED switch cover Section 5 14 5 Disconnect the display cable from the system board 6 Remove the wireless antenna cables from the opening and the clips in the top cover Disconnecting the Display Cables Maintenance and Service Guide 5 31 Removal and Replacement Procedures 7 Position the notebook with the rear facing toward you 8 Remove the two T8M2 0x6 0 screws that secure the display hinge covers to the notebook 9 Remove the two T8M2 0x6 0 screws that secure the display assembly to the notebook Removing the Display Screws 5 32 Maintenance and Service Guide Removal and Replacement Procedures 10 Lift the display assembly straight up to remove it from the notebook 11 If necessary remove the display hinge covers from the displ
80. roubleshooting Flowchart 2 12 No OS Loading Hard Drive Part 3 Continued from Flowchart 2 11 No OS Loading from Hard Drive Part 2 System i Install OS files on hard and reboot drive oS loading from hard drive Clean virus Run SCANDISK Diagnostics Replace E on diskette hard drive Can bad Replace Run diagnostics sectors and follow be fixed hard drive recommendations Fix bad Boot from Replace sectors hard drive hard drive 2 22 Maintenance and Service Guide Troubleshooting Flowchart 2 13 No OS Loading Diskette Drive Y OS not loading 0S loading Reseat from diskette drive diskette drive Bootable diskette in drive Install bootable N t onsystem diskette and disk message reboot notebook N Check diskette for system files Go to Flowchart 2 17 Boot from another device Try different diskette Nonfunctioning Device 1 Replace Nonsystem diskette drive disk error 2 Replace system board Diskette drive enabled in the Setup utility Enable drive and cold boot notebook oS Clear CMOS loading Is diskette Refer to drive boot Section 1 2 order Clearing a correct Password for instructions Go to Change boot Flowchart 2 17 priority using the Setup utility Nonfunctioning Device Maintena
81. s devices Hard drive Display Keyboard TouchPad and pointing stick Audio Intel Pentium M processor Fan PC Card MCD modem Bluetooth wireless LAN CAUTION To properly ventilate the notebook allow at least a 7 6 cm 3 inch clearance on the left and right sides of the notebook The notebook uses an electrical fan for ventilation The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist These conditions are affected by high external temperatures system power consumption power management battery conservation configurations battery fast charging and software applications Exhaust air is displaced through the ventilation grill located on the left side of the notebook Maintenance and Service Guide 1 29 2 Troubleshooting A WARNING Only authorized technicians trained by HP should repair this equipment All troubleshooting and repair procedures are detailed to allow only subassembly module level repair Because of the complexity of the individual boards and subassemblies do not attempt to make repairs at the component level or modifications to any printed wiring board Improper repairs can create a safety hazard Any indication of component replacement or printed wiring board modification may void any warranty or exchange allowances 2 1 Computer Setup and Diagnostics Utilities The notebook features two system management utilities
82. s must be worn in contact with the skin Other grounding equipment recommended for use in preventing electrostatic damage includes Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistance Static dissipative tables or floor mats with hard ties to the ground Field service kits Static awareness labels Material handling packages Nonconductive plastic bags tubes or boxes 4 6 Maintenance and Service Guide Removal and Replacement Preliminaries HM Metal tote boxes E Electrostatic voltage levels and protective materials Table 4 1 shows how humidity affects the electrostatic voltage levels generated by different activities Table 4 1 Typical Electrostatic Voltage Levels Relative Humidity Event 10 40 55 Walking across carpet 35 000 V 15 000 V 7 500 V Walking across vinyl floor 12 000 V 5 000 V 3 000 V Motions of bench worker 6 000 V 800 V 400 V Removing DIPS from plastic tube 2 000 V 700 V 400 V Removing DIPS from vinyl tray 11 500 V 4 000 V 2 000 V Removing DIPS from Styrofoam 14 500 V 5 000 V 3 500 V Removing bubble pack from PCB 26 500 V 20 000 V 7 000 V Packing PCBs in foam lined box 21 000 V 11 000 V 5 000 V A A product can be degraded by as little as 700 V Table 4 2 lists the shielding protection provided by antistatic bags
83. tebook upside down with the rear facing you 3 Remove the T8M2 0x6 0 screw that secures the LED switch cover to the notebook T l Removing the LED Switch Cover Screw Maintenance and Service Guide 5 27 Removal and Replacement Procedures 4 Turn the notebook right side up with the front facing you 5 Open the notebook 6 Lift the left and right sides of the LED switch cover to disengage the cover from the notebook 7 Remove the LED switch cover Removing the LED Switch Cover Reverse the above procedure to install the LED switch cover 5 28 Maintenance and Service Guide Removal and Replacement Procedures 5 15 RTC Battery Q The RTC battery is included in the Miscellaneous Plastics Kit spare part number 345066 001 1 Prepare the notebook for disassembly Section 5 3 2 Remove the LED switch cover Section 5 14 3 Disconnect the RTC battery cable from the system board 4 Slide the RTC battery out of the clips in the top cover and remove the battery lt lt lt Removing the RTC Battery Reverse the above procedure to install the RTC battery Maintenance and Service Guide 5 29 Removal and Replacement Procedures 5 16 Security Card Spare Part Number Information Security card 345856 001 1 Prepare the notebook for disassembly Section 5 3 2 Remove the LED switch cover Section 5 14 3 Remove the PM1 5x3 0 screw that secures the secu
84. ubleshooting 2 12 power Standby light 1 26 processor illustrated 3 4 removal 5 26 spare part numbers 3 5 5 26 Q Quick Launch buttons 1 24 R real time clock battery illustrated 3 8 removal 5 29 rear components 1 19 release latch 1 28 removal preliminaries 4 1 procedures 5 1 replacement preliminaries 4 1 procedures 5 1 right side components 1 17 RJ 11 telephone jack location 1 18 pin assignments A 2 RJ 45 network jack location 1 20 pin assignments A 1 S Screw Kit contents 3 12 spare part number 3 12 scroll lock light 1 24 Secure Digital SD slot 1 18 security cable slot 1 20 security card illustrated 3 4 removal 5 30 spare part number 3 5 5 30 serial connector location 1 20 pin assignments A 6 serial number 1 28 3 1 5 2 service considerations 4 2 speaker removal 5 37 specifications AC adapter 6 7 battery pack 6 7 CD ROM Drive 6 11 display 6 3 6 4 6 5 DMA 6 12 DVD RW R and CD RW Combo Drive 6 8 DVD CD RW Combo Drive 6 9 Maintenance and Service Guide Index 5 Index DVD ROM Drive 6 10 hard drive 6 6 T O addresses 6 14 interrupts 6 13 notebook 6 1 static shielding materials 4 7 stereo speakers 1 18 S Video connector location 1 20 pin assignments A 3 system board illustrated 3 4 removal 5 42 spare part numbers 3 5 5 42 T tools required 4 1 top components 1 23 1 25 top cover illustrated 3 2 removal 5 34 spare part number 3

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