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Compaq CQ58 User's Manual

1. 698694 151 Keyboard for use in Greece includes keyboard cable 698694 171 Keyboard for use in Saudi Arabia includes keyboard cable 698694 211 Keyboard for use in Hungary includes keyboard cable 698694 25 1 Keyboard for use in Russia includes keyboard cable 698694 261 Keyboard for use in Bulgaria includes keyboard cable 698694 27 1 Keyboard for use in Romania includes keyboard cable 698694 A41 Keyboard for use in Belgium includes keyboard cable 698694 B31 Keyboard for use in the Netherlands includes keyboard cable 698694 BA1 Keyboard for use in Slovenia includes keyboard cable 698694 BB 1 Keyboard for use in Israel includes keyboard cable 698694 BG 1 Keyboard for use in Switzerland includes keyboard cable 698694 DH1 Keyboard for use in Denmark Finland and Norway includes keyboard cable 698694 FL1 Keyboard for use in the Czech Republic and Slovakia includes keyboard cable 703461 001 HD webcam microphone module includes double sided adhesive 703563 501 System board for use on computer models equipped with an AMD E1 1500 processor 1 48 GHz 1066 MHz 18 W dual core and a UMA graphics subsystem memory includes processor and replacement thermal material 708523 001 Base enclosure for use includes battery cover lock latch battery cover release latch power connector barrel and RJ45 cover 716019 501 System board for use on computer models equipped with an AMD E2 2000 processor 1 75 GHz 1333 MHz 18 W du
2. BT4 0 Combo Adapter 690019 001 Atheros HB125 802 11b g n 1x1 WLAN module 675794 001 Atheros 9485GN 802 11b g n 1x1 WiFi and 3012 Bluetooth 4 0 Combo Adapter 655795 001 Broadcom 4313GN 802 11b g n 1x1 WiFi and 20702 Bluetooth 4 0 Combo Adapter 657325 001 Ralink RT5390F 802 11b g n 1x1 WLAN module 67069 1 001 Ralink RT5390R 802 1 1bg n 1x1 WiFi Adapter 691415 001 Ralink RT3290LE 802 11b g n 1x1 WiFi and Bluetooth 4 0 Combo Adapter 690020 001 Z CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore device functionality and then contact technical support Before removing the WLAN module follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer Component replacement procedures 37 4 Remove the battery see Battery on page 35 5 Remove the memory module wireless module compartment cover see Memory module on page 36 Remove the WLAN module 1 Disconnect the WLAN antenna cables 1 from the terminals on
3. 1 Disconnect the optical drive connector cable 1 from the system board 2 Release the optical drive connector cable from the clips 2 and routing channel built into the base enclosure 3 Remove the two Phillips PM2 0x4 5 screws 3 that secure the optical drive connector to the base enclosure 56 Chapter 4 Removal and replacement procedures 4 Remove the optical drive connector cable 4 Reverse this procedure to install the optical drive connector cable Component replacement procedures 57 Speakers Description Spare part number Speakers include speaker cables 686279 001 Before removing the speakers follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 35 and then remove the following components Memory module wireless module compartment cover see Memory module on page 36 b Keyboard see Keyboard on page 39 c Hard drive see Hard drive on page 45 d Top cover see Top cover on page 49 Remove the speakers 1 Disconnect the speaker cable 1 from the system board 2 Release the speaker cable from the clips 2 and routing channel built into the base enclosure 3 Re
4. 9 5 mm hard drive does not include hard drive bracket hard drive connector cable or screws NOTE The hard drive bracket hard drive connector cable and screws are included in the Hard Drive Hardware Kit spare part number 686261 001 641369 001 4 GB memory module PC3 12800 1600 MHz 645193 001 320 GB 5400 rpm 7 0 mm hard drive does not include hard drive bracket hard drive connector cable or screws NOTE The hard drive bracket hard drive connector cable and screws are included in the Hard Drive Hardware Kit spare part number 686261 001 652972 001 2 GB memory module PC3 12800 1600 MHz 655795 001 Atheros 9485GN 802 11b g n 1x1 WiFi and 3012 Bluetooth 4 0 Combo Adapter 657325 001 Broadcom 4313GN 802 11b g n 1x1 WiFi and 20702 Bluetooth 4 0 Combo Adapter 669299 001 500 GB 5400 rpm 9 5 mm hard drive does not include hard drive bracket hard drive connector cable or screws NOTE The hard drive bracket hard drive connector cable and screws are included in the Hard Drive Hardware Kit spare part number 686261 001 669300 001 640 GB 5400 rpm 9 5 mm hard drive does not include hard drive bracket hard drive connector cable or screws NOTE The hard drive bracket hard drive connector cable and screws are included in the Hard Drive Hardware Kit spare part number 686261 001 670691 001 Ralink RT5390F 802 11b g n 1x1 WLAN module 675794 001 Atheros HB125 802 11b g n 1x1 WLAN module Sequential part number listing 25
5. 26 Spare part number Description 683802 001 500 GB 5400 rpm 7 0 mm hard drive does not include hard drive bracket hard drive connector cable or screws NOTE The hard drive bracket hard drive connector cable and screws are included in the Hard Drive Hardware Kit spare part number 686261 001 686249 001 Antenna Kit includes wireless antenna left and right main and auxiliary cables and transceivers 686251 001 Display enclosure 686255 001 Display bezel 686256 001 Display panel cable includes webcam microphone module cable 686257 001 Optical drive connector cable includes bracket 686258 001 Power connector cable 686261 001 Hard Drive Hardware Kit includes hard drive bracket hard drive connector cable and screws 686262 001 Display Hinge Kit includes left and right display hinges and vertical support brackets and left and right display hinge covers 686268 001 DVD RW Double Layer with SuperMulti Drive includes optical drive bezel and optical drive bracket 686269 001 USB board includes cable 686270 001 Power button board includes cable 686271 001 TouchPad button board includes bracket TouchPad button board cable and TouchPad cable 686272 001 Cover Kit includes hard drive compartment cover and memory module wireless module compartment cover 686273 001 15 6 in LED SVA HD BrightView display panel 686274 001 RTC battery 686276 001 Rubber Kit inc
6. Battery on page 35 and then remove the following components Memory module wireless module compartment cover see Memory module on page 36 b Keyboard see Keyboard on page 39 c Hard drive see Hard drive on page 45 d Top cover see Top cover on page 49 e System board see System board on page 62 Remove the fan heat sink assembly 1 Turn the system board upside down with the front toward you 2 Disconnect the fan cable 1 from the system board 3 Following the 1 2 3 4 sequence stamped into the heat sink loosen the four captive Phillips screws 2 that secure the fan heat sink assembly to the system board Component replacement procedures 65 4 Remove the fan heat sink assembly 3 EY NOTE Due to the adhesive quality of the thermal material located between the processor heat sink and processor it may be necessary to move the processor heat sink from side to side to detach it The thermal material must be thoroughly cleaned from the surfaces of the processor heat sink and the processor each time the processor heat sink is removed Replacement thermal material is included with the processor heat sink and system board spare part kits Ey NOTE The following illustration shows the replacement thermal material locations Thermal paste is used on the processor 1 and the heat sink section 2 that services it 66 Chapter 4 Removal and replacement procedures Reverse this proced
7. Component Spare part number 65 W HP Smart AC adapter non PFC 3 wire 693711 001 Power cord 3 pin black 1 83 m For use in Denmark 49037 1 081 For use in Europe 49037 1 021 For use in Israel 49037 1 BB1 For use in North America 49037 1 001 For use in South Africa 49037 1 AR1 For use in Switzerland 490371 111 For use in the United Kingdom and Singapore 490371 031 Screw Kit 686278 001 Chapter 3 Illustrated parts catalog Sequential part number listing Spare part number Description 49037 1 001 Power cord for use in North America 3 pin black 1 83 m 490371 021 Power cord for use in Europe 3 pin black 1 83 m 49037 1 031 Power cord for use in the United Kingdom and Singapore 3 pin black 1 83 m 49037 1 081 Power cord for use in Denmark 3 pin black 1 83 m 490371 111 Power cord for use in Switzerland 3 pin black 1 83 m 490371 AR1 Power cord for use in South Africa 3 pin black 1 83 m 49037 1 BB1 Power cord for use in Israel 3 pin black 1 83 m 593553 001 6 cell 47 Wh 2 20 Ah Li ion battery 593554 001 6 cell 55 Wh 2 55 Ah Li ion battery 622643 001 320 GB 5400 rpm 9 5 mm hard drive does not include hard drive bracket hard drive connector cable or screws NOTE The hard drive bracket hard drive connector cable and screws are included in the Hard Drive Hardware Kit spare part number 686261 001 634250 001 750 GB 5400 rpm
8. Downloading a BIOS update CAUTION CAUTION To reduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power from the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Sleep Do not insert remove connect or disconnect any device cable or cord 1 From the Start screen select the HP Support Assistant app Select Updates and tune ups and then select Check for HP updates now Follow the on screen instructions A O N At the download area follow these steps a Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer Make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive Make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update E NOTE If you conne
9. clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment IEC 60950 iv Safety warning notice Table of contents 1 Product descriphon siacinccincmanincsidenie asin naan 1 2 External component identification cccccccccscsscscccsesccseccccescccsscccsscccscceseceeeescecesseeense 5 Finding your hardware and software information c ccscccceeeeceeeeeseeeeeeeseeeeceneeeeceneeecetueeeeeneeees 5 Display gee eer nce eanere corer Unrate ener ica ree tin ma surrey verte renters tenn cere ene Tn rer Ter erent reset nt earn reece rte tr a 5 BONO Minrente a E E E E E EA E aes 7 KEYS E E E E A E tian ecu E E E E 8 lighis eae E E E E E ean ands e a A 9 MSR CAG a at aceon a A E A 10 FROM si eadicdabauee E A reese E AT ten nani Manda E 10 cl ol en emer eee corer arent irtr terre verre en tery Try titer neereeren er veteran ert eerrre Ty earre tT een 11 PS Me rsa pen e a E tors taaew nein E E 13 Bottom esena a dita totes nancial OE OE AA O ARONO 14 3 illusirated paris catal g ssssssssssssssssssssssssssssuossussssscsssnssssssessssssessssessssess sssseskosdsdssnessssskos 15 STA lo EEE E A E A E E 16 Computer major COMPONENTS aisea esoe ae aE E Gee day dene E A E e eia 17 Display assembly subcomponents taice ccnespcdnsieodatidanmoesunianeddancdaanedannmunncdeumesonndusspisenadnmhdsmd
10. front of the display enclosure Release the adhesive support strip 1 that secures the display panel cable to the display panel Detach the display panel cable 2 from the display panel The display panel cable is attached to the display panel with double sided tape Component replacement procedures 71 f Disconnect the display panel cable 3 from the display panel a g Remove the display panel The display panel is available using spare part number 686273 001 8 If it is necessary to replace the display hinges a Remove the six Phillips PM2 0x3 5 screws 1 that secure the display hinges to the display panel 72 Chapter 4 Removal and replacement procedures b Remove the display hinges 2 The display hinges are available using spare part number 686262 001 9 If it is necessary to replace the display panel cable a Detach the display panel cable 1 from the display enclosure The display panel cable is attached to the display enclosure with double sided tape in multiple locations b Disconnect the webcam microphone cable 2 from the webcam microphone module Component replacement procedures 73 c Remove the display panel cable 3 The display panel cable is available using spare part number 686256 001 and includes the webcam microphone cable 74 Chapter 4 Removal and replacement procedures 10 If it is necessary to replace the webcam microphone module gently detach the webcam micro
11. hard drive and re creating the partitions Then it reinstalls the operating system and the software that was installed at the factory The HP Recovery partition select models only allows Minimized Image Recovery Chapter 7 Backing up restoring and recovering What you need to know e HP Recovery Manager recovers only software that was installed at the factory For software not provided with this computer you must either download the software from the manufacturer s website or reinstall the software from the media provided by the manufacturer e Recovery through HP Recovery Manager should be used as a final attempt to correct computer issues e HP Recovery media must be used if the computer hard drive fails e To use the Factory Reset or System Recovery options you must use HP Recovery media e Ifthe HP Recovery media do not work you can obtain recovery media for your system from the HP website For U S support go to hitp www hp com go contactHP For worldwide support go to http welcome hp com country us en wweontact _us html f IMPORTANT HP Recovery Manager does not automatically provide backups of your personal data Before beginning recovery back up any personal data you wish to retain Using the HP Recovery partition to recover a minimized image select models only The HP Recovery partition select models only allows you to perform a minimized image recovery without the need for recovery discs or a recovery
12. the WLAN module Ey NOTE The 1 WLAN antenna cable is connected to the WLAN module 1 terminal The 2 WLAN antenna cable is connected to the WLAN module 2 terminal 2 Remove the Phillips PM2 0x3 0 screw 2 that secures the WLAN module to the system board The WLAN module tilts up 3 Remove the WLAN module by pulling the module away from the slot at an angle 3 NOTE Ifthe WLAN antennas are not connected to the terminals on the WLAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration 38 Chapter 4 Removal and replacement procedures Reverse this procedure to install the WLAN module Keyboard Ey NOTE The keyboard spare part kit includes the keyboard cable For use in country region Spare part number For use in country region Spare part number For use in Belgium 698694 A41 For use in the Netherlands 698694 B31 For use in Bulgaria 698694 261 For use in Portugal 698694 131 For use in the Czech Republic 698694 FL1 For use in Romania 698694 271 and Slovakia For use in Denmark Finland 698694 DH1 For use in Russia 698694 251 and Norway For use in France 698694 051 For use in Saudi Arabia 698694 171 For use in Germany 698694 041 For use in Slovenia 698694 BA1 For use in Greece 698694 151 For use in Spain 698694 071 For use in Hungary 698694 211 For use in Switzerland 698694 BG1 For use in Israel 698694 BB1 For use in Turkey
13. your computer using a minimized image you can choose the HP Minimized Image Recovery option from the HP Recovery partition select models only or HP Recovery media 86 Chapter 7 Backing up restoring and recovering Minimized Image Recovery installs only drivers and hardware enabling applications Other applications included in the image continue to be available for installation through the Drivers and Applications Reinstall option in HP Recovery Manager For more information see Recovering using HP Recovery Manager on page 88 If you want to recover the computer s original factory partitioning and content you can choose the System Recovery option from the HP Recovery media For more information see Recovering using HP Recovery Manager on page 88 If you have replaced the hard drive you can use the Factory Reset option of HP Recovery media to restore the factory image to the replacement drive For more information see Recovering using HP Recovery Manager on page 88 If you wish to remove the recovery partition to reclaim hard drive space HP Recovery Manager offers the Remove Recovery Partition option For more information see Removing the HP Recovery partition on page 90 Using Windows Refresh for quick and easy recovery When your computer is not working properly and you need to regain system stability the Windows Refresh option allows you to start fresh and keep what is important to you yy IMPORTANT Refresh rem
14. 100 4 mm 100 4 mm 100 4 mm Width 69 9 mm 69 9 mm 69 9 mm Weight 110g 110g 110g Interface type SATA SATA SATA Transfer rate Synchronous maximum 1 1 GB sec 1 1 GB sec 1 1 GB sec Security ATA security ATA security ATA security Seek times typical read including setting Single track 1 5 ms 1 5 ms 1 5 ms Average read write 11 13 ms 11 13 ms 11 13 ms Maximum 22 ms 22 ms 22 ms Logical blocks 1 250 269 655 976 773 168 628 142 448 Disk rotational speed 5400 rpm 5400 rpm 5400 rpm Operating temperature O C to 60 C 32 F to 140 F 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less NOTE Certain restrictions and exclusions apply Contact technical support for details Hard drive specifications 83 7 Backing up restoring and recovering Your computer includes tools provided by HP and the operating system to help you safeguard your information and retrieve it if you ever need to These tools will help you return your computer to a proper working state or even back to the original factory state all with simple steps This chapter provides information about the following processes e Creating recovery media and backups e Restoring and recovering your system ek NOTE This guide describes an overview of backing up restoring and recovering options For more details about the tools provided see Help and Support From the Start screen type h and the
15. 3 Wireless light e White An integrated wireless device such as a WLAN device and or a Bluetooth device is on e Amber All wireless devices are off Lights 9 TouchPad Item Component Description 1 TouchPad on off button Turns the TouchPad on or off 2 TouchPad light e On The TouchPad is off e Off The TouchPad is on 3 TouchPad zone Moves the on screen pointer and selects or activates items on the screen 4 Left TouchPad button Functions like the left button on an external mouse 5 Right TouchPad button Functions like the right button on an external mouse Component Description Speakers Produce sound 10 Chapter 2 External component identification Left side GO QHOSO Item Component Description 1 External monitor port Connects an external VGA monitor or projector 2 Vents 2 Enable airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 3 RJ 45 network jack Connects a network cable 4 HDMI port Connects an optional video or audio device such as a high definition television any compatible digital or audio device 5 USB port Connects an optional USB device 6 Audio in microphone jack Connects an optional computer headset microphone stereo array microphone or monaural micr
16. 69299 001 500 GB 5400 rpm 7 0 mm 683802 001 320 GB 5400 rpm 9 5 mm 622643 001 320 GB 5400 rpm 7 0 mm 645193 001 Hard Drive Hardware Kit not illustrated includes hard drive bracket hard drive 686261 001 connector cable and screws 17 Memory module PC3 12800 1600 MHz 4 GB memory module 652972 001 2 GB memory module 641369 001 18 WLAN module Atheros AR9565 802 11b g n 1x1 WiFi BT4 0 Combo Adapter 690019 001 Atheros HB125 802 11b g n 1x1 WLAN module 675794 001 Atheros 9485GN 802 11b g n 1x1 WiFi and 3012 Bluetooth 4 0 Combo Adapter 655795 001 Broadcom 4313GN 802 11b g n 1x1 WiFi and 20702 Bluetooth 4 0 657325 001 Combo Adapter Ralink RT5390F 802 11b g n 1x1 WLAN module 67069 1 001 Ralink RT5390R 802 1 1bg n 1x1 WiFi Adapter 691415 001 Ralink RT3290LE 802 11b g n 1x1 WiFi and Bluetooth 4 0 Combo Adapter 690020 001 Computer major components 19 Item Component Spare part number Cover Kit includes 686272 001 19 Hard drive compartment cover includes one captive screw secured by a C clip 20 Memory module wireless module compartment cover includes one captive screw secured by a C clip 20 Chapter 3 Illustrated parts catalog Display assembly subcomponents Item Component Spare part number 1 Display bezel 686255 001 2 Webcam microphone module includes double sided adhesive HD webcam microphone module 703461 001 Non HD webcam microphone module 686285 001 3 15 6 in LED SV
17. 698694 141 For use in Italy 698694 061 For use in the United Kingdom 698694 031 and Singapore Before removing the keyboard follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on page 35 U A Q N Remove the memory module wireless module compartment cover see Memory module on page 36 Component replacement procedures 39 Remove the keyboard 1 Remove the Phillips PM2 5x4 0 screw that secures the keyboard to the computer 2 Rest and secure the computer on its left side 3 Partially open the computer AO Chapter 4 Removal and replacement procedures 4 Insert a screw driver or similar thin tool into the keyboard release hole and then press on the back of the keyboard until the keyboard disengages from the computer 5 Turn the computer right side up with the front toward you 6 Lift the rear edge of the keyboard 1 and then swing the keyboard up and forward 2 until it rests upside down on the palm rest Component replacement procedures 41 7 Release the zero insertion force ZIF connector 1 to which the keyboard cable is attached and then disconnect the keyboard cable 2 from the system b
18. 7 48 RTC battery Description Spare part number RTC battery 686274 001 Before removing the RTC battery follow these steps 1 n e 6 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on page 35 Remove the memory module wireless module compartment cover see Memory module on page 36 Remove the hard drive compartment cover see Hard drive on page 45 Remove the RTC battery 1 2 Use a flat bladed non metallic tool 1 to release the RTC battery from the socket on the system board Remove the RTC battery 2 y Chapter 4 Removal and replacement procedures Reverse this procedure to install the RTC battery When installing the RTC battery make sure the sign faces up Top cover Description Spare part number Top cover includes the TouchPad board 686283 001 Before removing the top cover follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices f
19. A HD BrightView display panel 686273 001 Display Hinge Kit includes 686262 001 Display assembly subcomponents 21 Item Component Spare part number 4 Left and right display hinge covers 5 Left and right display hinges and vertical support brackets 6 Display panel cable includes webcam microphone module cable 686256 001 7 Antenna Kit includes wireless antenna left and right main and auxiliary cables 686249 001 and transceivers 8 Display enclosure 686251 001 Rubber Kit not illustrated includes front and rear rubber feet display bezel rubber 686276 001 bumpers and display bezel rubber screw covers 22 Chapter 3 Illustrated parts catalog Mass storage devices Item Component Spare part number 1 Hard drive does not include hard drive bracket hard drive connector cable or screws 750 GB 5400 rpm 9 5 mm 634250 001 640 GB 5400 rpm 9 5 mm 669300 001 500 GB 5400 rpm 9 5 mm 669299 001 500 GB 5400 rpm 7 0 mm 683802 001 320 GB 5400 rpm 9 5 mm 622643 001 320 GB 5400 rpm 7 0 mm 645193 001 Hard Drive Hardware Kit includes 686261 001 2a Hard drive bracket 2b Hard drive connector cable Mass storage devices 23 Item Component Spare part number Hard drive bracket screws not illustrated 3 DVD RW Double Layer with SuperMulti Drive includes optical drive bezel 686268 001 and optical drive bracket Miscellaneous parts 24
20. Compaq Presario CQ58 Maintenance and Service Guide IMPORTANT This document is intended for HP authorized service providers only Copyright 2012 Hewlett Packard Development Company L P AMD the AMD Arrow logo and combinations thereof are trademarks of Advanced Micro Devices Inc Bluetooth is a trademark owned by its proprietor and used by Hewlett Packard Company under license Microsoft Windows and Windows Vista are U S registered trademarks of Microsoft Corporation SD Logo is a trademark of its proprietor The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition November 2012 Document Part Number 695857 001 Safety warning notice A WARNING To reduce the possibility of heat related injuries or of overheating the device do not place the device directly on your lap or obstruct the device air vents Use the device only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or
21. USB flash drive This type of recovery can only be used if the hard drive is still working To start HP Recovery Manager from the HP Recovery partition 1 Press f11 while the computer boots oe Press and hold f11 as you press the power button 2 Select Troubleshoot from the boot options menu 3 Select HP Recovery Manager and follow the on screen instructions Restore and recovery 89 Using HP Recovery media to recover You can use HP Recovery media to recover the original system This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly 1 If possible back up all personal files 2 Insert the first HP Recovery disc you created into the optical drive on your computer or into an optional external optical drive and then restart the computer or Insert the HP Recovery USB flash drive you created into a USB port on your computer and then restart the computer Ey NOTE If the computer does not automatically restart in HP Recovery Manager change the computer boot order See Changing the computer boot order on page 90 3 Follow the on screen instructions Changing the computer boot order If computer does not restart in HP Recovery Manager you can change the computer boot order which is the order of devices listed in BIOS where the computer looks for startup information You can change the selection for an optical drive or a USB flash drive To chan
22. al core and a UMA graphics subsystem memory includes processor and replacement thermal material Sequential part number listing 27 4 Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures e Flat bladed screwdriver e Magnetic screwdriver e Phillips PO and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures y NOTE As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions 28 Chapter 4 Removal and replacement procedures Cables and connectors Z CAUTION When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avoid damage Apply only the tension required to unseat or seat the cables during removal and insertion Handle cables by the connector whenever possible In all cases avoid bending twisting or teari
23. an tesdatieitlnsnplaldecbeucas onions 89 Using HP Recovery media to recover cccccesccceceeseeeeeeseneeeeceeneeeeseeneeeenss 90 Changing the computer boot order j0cpceiasccacsniac prasipemniadapeanneee pe agrenmeiae 90 Removing the HP Recovery partition c4 nsavsnsveueanehevsientervienvndhens buniunvedaneectscntsieieatenlves 90 8 Power cord set reguirementS serris iosrs oann 91 Requirements for all countries ci pastes sail scasatvoneceaepReaandsedoadisgubans atadatunnWlaparadiuaiieeaeazansdagiackeanieeen eis 91 Requirements for specific countries ANd regions ccccecccceeeeeseeeeeeseeeeeeeeeeeceeeeeeeeeseneeeeesttaeees 92 D RSE saison acai eins ee ia E 93 LGR E E N endl seat na ERE A EM in Mae EA 94 vii viii 1 Product description Category Product Name Description Compaq Presario CQ58 Processors e AMD E2 2000 processor 1 75 GHz 1333 MHz 18 W dual core and a UMA graphics subsystem memory e AMD E1 1500 processor 1 48 GHz 1066 MHz 18 W dual core and a UMA graphics subsystem memory e AMD E1 1200 processor 1 40 GHz 1066 MHz 18 W dual core and a UMA graphics subsystem memory Processor is soldered to the system board Chipset AMD A68M fusion controller hub FCH Graphics Internal graphics e AMD Radeon 7340 Series Graphics on computer models equipped with an AMD E2 1800 processor e AMD Radeon 7310 Series Graphics on computer models equipped with an AMD E1 1500 or AMD E1 1200 processor
24. are and software information A Select Start gt Computer A list displays all the devices installed in your computer including hard drive optical drives solid state drives SSD or a secondary hard drive To find out what software is included on your computer select Start gt All Programs Display Item Component Description 1 WLAN antennas 2 Send and receive wireless signals to communicate with WLANs 2 Internal microphone Records sound Finding your hardware and software information 5 6 Item Component Description 3 Webcam Records video captures still photographs and allows video conferences and online chat by means of streaming video To use the webcam select Start gt All Programs gt Communication and Chat gt CyberLink YouCam 4 Webcam light On The webcam is in use The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region These notices are located in Help and Support Chapter 2 External component identification Button Component Description Power button e When the computer is off press the button to turn on the computer e When the computer is on press the button briefly to initiate Sleep e When the computer is in the Sl
25. at Foot straps heel toe or boot straps can be used at standing workstations and are compatible with most types of shoes or boots On conductive floors or dissipative floor mats use foot straps on both feet with a minimum of one megohm resistance between the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage e Antistatic tape e Antistatic smocks aprons and sleeve protectors e Conductive bins and other assembly or soldering aids e Nonconductive foam e Conductive tabletop workstations with ground cords of one megohm resistance e Static dissipative tables or floor mats with hard ties to the ground e Field service kits e Static awareness labels e Material handling packages e Nonconductive plastic bags tubes or boxes e Metal tote boxes e Electrostatic voltage levels and protective materials The following table lists the shielding protection provided by antistatic bags and floor mats Material Use Voltage protection level Antistatic plastics Bags 1 500 V Carbon loaded plastic Floor mats 7 500 V Metallized laminate Floor mats 5 000 V Chapter 4 Removal and replacement procedures Component replacement procedures This chapter provides removal and replacement procedures There are as many as 72 screws that must be removed replaced and or loosened when servicing the
26. ber 22 26 display hinge removal 72 spare part number 22 26 73 display hinge cover removal 70 spare part number 22 70 Display Hinge Kit spare part number 21 26 display panel product description 1 removal 71 spare part number 21 26 72 display panel cable removal 73 spare part number 22 26 74 drives preventing damage 29 DVD RW Double Layer with SuperMulti Drive precautions 29 removal 43 spare part number 26 43 19 24 E electrostatic discharge 30 equipment guidelines 32 esc key 8 Ethernet product description 2 external monitor port 11 F fan heat sink assembly removal 65 spare partnumber 19 26 65 feet locations 34 spare partnumber 19 22 26 fnkey 8 front component 10 G graphics product description 1 grounding guidelines 30 guidelines equipment 32 grounding 30 packaging 31 transporting 31 workstation 31 H hard drive precautions 29 product description 2 removal 45 spare part numbers 19 23 25 26 45 specifications 83 hard drive bracket illustrated 23 removal 47 hard drive compartment cover location 14 removal 46 spare partnumber 26 46 hard drive connector cable illustrated 23 removal 47 Hard Drive Hardware Kit contents 23 spare partnumber 19 23 26 45 hard drive light 12 HDMI port 11 headphone jack 11 J jacks audio in 11 audio out 11 headphone 11 microphone 11 network 11 RJ 45 11 K key components 8 keyboard product description 3 removal 39 spar
27. can be degraded by as little as 700 V Typical electrostatic voltage levels Relative humidity Event 10 40 55 Walking across carpet 35 000 V 15 000 V 7 500 V Walking across vinyl floor 12 000 V 5 000 V 3 000 V Motions of bench worker 6 000 V 800 V 400 V Removing DIPS from plastic tube 2 000 V 700 V 400 V Removing DIPS from vinyl tray 11 500 V 4 000 V 2 000 V Removing DIPS from Styrofoam 14 500 V 5 000 V 3 500 V Removing bubble pack from PCB 26 500 V 20 000 V 7 000 V Packing PCBs in foam lined box 21 000 V 11 000 V 5 000 V 30 Chapter 4 Removal and replacement procedures Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment To avoid hand contact transport products in static safe tubes bags or boxes Protect ESD sensitive parts and assemblies with conductive or approved containers or packaging Keep ESD sensitive parts in their containers until the parts arrive at static free workstations Place items on a grounded surface before removing items from their containers Always be properly grounded when touching a component or assembly Store reusable ESD sensitive parts from assemblies in protective packaging or nonconductive foam Use transporters and conveyors made of antistatic belts and roller bushings Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static chargin
28. caries cutadcedewnbansrandn hein dd ceong donno dedi ate Gdsatnti 79 Using System Diagnostics seoseis eucunelnagbnasdusnseondunedabevdad cue T i cosas pelengend 80 Bi SCC COINS siaa ao aE a 81 Computer specifications sennosiorisssi ie wie E E EEEa E EENAA E EEEE 81 15 6 in SVA display panel display specifications ccccccceceesseeceeteeeeeeeeneeeeeseeeeeeseseeesseeeees 82 Hard drive specifications sists sasstcvecicdctacinmsinisan tatanneddancuedeaazeshduinessecenteunnee tang ENE EEEIEE aN Ent 83 7 Backing up restoring and recovering ccccccccccccccccccccccsccccscccescecceccccscscesscccsecccsceees 84 Creating recovery media and backups c scicneshsvanasivacennenenssrsvereraienererarecvavedeieadvaxaneanddemeaceanes 84 Creating HP Recovery media ccccccescceceeseeceeseeeeseaeeecnsseeeeeseeeeeceeeeeeseeaeeseneaeees 85 Restorecand recovery sienio ni ei een e E E E EAE E E E E de E S 86 Using Windows Refresh for quick and easy recovery ccceccceeeseceeeetteeeesteeeeeseeeenses 87 Remove everything and reinstall Windows ccccccccceeeesseeeeeeenceeeeeeeeeeeeeseteeeeeeesaes 88 Recovering using HP Recovery Manager ssseeeeeeeeceeeceeeecaeeeeeneeeeeeecereeeeeeeeaeeeaaa 88 Whol you need to KGW 14 daceiseciesateasanceaesaisacecensauedasacstiancendendaaenetnanid 89 Using the HP Recovery partition to recover a minimized image select models only ainesaiiiawvcwnsisassisavinsibovicnndunihlbitictdnit
29. computer Make special note of each screw size and location during removal and replacement Service tag When ordering parts or requesting information provide the computer serial number and model number provided on the service tag It is necessary to remove the battery to obtain these numbers See Battery on page 35 for battery removal instructions T O Serial beveeee eam TT MUL i Product XXXXXKXK AIM OOE EE A A haiga lylyOy Item Component Description 1 Product name This is the product name affixed to the front of the computer 2 Serial number s n This is an alphanumeric identifier that is unique to each product 3 Part number Product number p n This number provides specific information about the product s hardware components The part number helps a service technician determine what components and parts are needed Component replacement procedures 33 Item Component Description 4 Warranty period This number describes the duration of the warranty period for the computer 5 Model description This is the alphanumeric identifier used to locate documents drivers and support for the computer Computer feet The computer feet are adhesive backed rubber pads There are 4 rubber feet that attach to the base enclosure as indicated in the illustration below These rubber feet are available in the Rubber Kit spare part number 686276 001 34 Chapter 4 Removal and replace
30. ct your computer to a network consult the network administrator before installing any software updates especially system BIOS updates BIOS installation procedures vary Follow any instructions that are displayed on the screen after the download is complete If no instructions are displayed follow these steps 1 From the Start screen type e and then select File Explorer 2 Click your hard drive designation The hard drive designation is typically Local Disk C 3 Using the hard drive path you recorded earlier open the folder on your hard drive that contains the update 4 Double click the file that has an exe extension for example filename exe The BIOS installation begins 5 Complete the installation by following the on screen instructions f NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive Updating the BIOS 79 Using System Diagnostics System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly To start System Diagnostics 1 Turn on or restart the computer quickly press esc and then press f2 2 Click the diagnostic test you want to run and then follow the on screen instructions NOTE If you need to stop a diagnostic test while it is running press esc 80 Chapter 5 Using Setup Utility BIOS and System Diagnostics 6 Specifications Computer specificat
31. d and then disconnect the TouchPad board cable 2 from the TouchPad board 4 Release the two pieces of shielding tape that cover the left and right sides of the TouchPad button board 3 5 Remove the two Phillips PM2 5x4 0 screws 1 that secure the TouchPad button board to the top cover Lift the rear edge of the TouchPad button board 2 until it rests at an angle 54 Chapter 4 Removal and replacement procedures 6 Remove the TouchPad button board 3 by sliding it away from the top cover at an angle Reverse this procedure to install the TouchPad button board Component replacement procedures 55 Optical drive connector cable Description Spare part number Optical drive connector cable 686257 001 Before removing the optical drive connector cable follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 35 and then remove the following components Memory module wireless module compartment cover see Memory module on page 36 b Keyboard see Keyboard on page 39 c Hard drive see Hard drive on page 45 d Top cover see Top cover on page 49 Remove the optical drive connector cable
32. e 68 Chapter 4 Removal and replacement procedures 4 Remove the display assembly 2 5 If it is necessary to replace the display bezel or any of the display assembly subcomponents Remove the two display bezel screw covers 1 and the two Phillips PM2 5x5 5 screws 2 that secure the display bezel to the display assembly The display bezel screw covers are available in the Rubber Kit spare part number 686276 001 Flex the inside edges of the bottom edge 3 the left and right sides 4 and the top edge 5 of the display bezel until the bezel disengages from the display enclosure Component replacement procedures 69 c Remove the display bezel 6 The display bezel is available using spare part number 686255 001 6 If it is necessary to replace the display hinge covers a Remove the two Phillips PM2 5x4 0 screws 1 that secure the display hinge covers to the display enclosure b Remove the display hinge covers 2 The display hinge covers are available using spare part number 686262 001 70 Chapter 4 Removal and replacement procedures 7 If it is necessary to replace the display panel Release the display panel cable 1 from the clips built into the bottom edge of the display enclosure Remove the four Phillips PM2 5x4 0 screws 2 that secure the display panel to the display enclosure Lift the top edge of the display panel 3 and then swing it up and forward until it rests upside down in
33. e AMD Radeon HD 6310M Discrete Class Graphics on computer models equipped with an AMD E 300 processor Supports HD decode DX11 and HDMI Panel 15 6 in lightemitting diode LED SVA HD BrightView 1366x768 display typical brightness 200 nits All display assemblies include one or two wireless local area network WLAN antenna cables Supports low voltage differential signalling LVDS 2 Chapter 1 Category Memory Hard drive Description Two customer accessible upgradable memory module slots DDR3 1333 MHz single channel support DDR3 1600 downgrade to DDR3 1333 on computer models equipped with an AMD E2 1800 processor DDR3 1066 MHz single channel support DDR3 1600 downgrade to DDR3 1066 on computer models equipped with an AMD E1 1200 or E 300 processor Supports 8192 MB of system RAM in the following configurations e 8192 MB 4096 MBx2 not supported on computer models equipped with a 32 bit operating system e 6144 MB 4096 MB 2048x1 not supported on computer models equipped with a 32 bit operating system e 4086 MB 4096 MBx1 or 2048x2 not supported on computer models equipped with Windows 7 32 bit operating system e 2048 MB 2048x1 not supported on computer models equipped with Windows 7 32 bit operating system Supports 6 35 cm 2 5 in hard drives in 9 5 mm 37 in and 7 0 mm 28 in thicknesses all hard drives use the same bracket Customer accessible Serial ATA Supports the foll
34. e backups of your information Before using this option back up any personal information you wish to retain You can initiate this option by using the f1 1 key or from the Start screen To use the f11 key 1 Press f1 1 while the computer boots zore Press and hold f11 as you press the power button 2 Select Troubleshoot from the boot options menu 3 Select Reset your PC and follow the on screen instructions To use the Start screen 1 On the Start screen point to the far right upper or lower corner of the screen to display the charms 2 Click Settings 3 Click Change PC settings in the bottom right corner of the screen and then select General from the PC settings screen 4 Under Remove everything and reinstall Windows select Get started and follow the on screen instructions Recovering using HP Recovery Manager 88 HP Recovery Manager software allows you to recover the computer to its original factory state Using the HP Recovery media you created you can choose from one of the following recovery options e System Recovery Reinstalls the original operating system and then configures the settings for the programs that were installed at the factory e Minimized Image Recovery Reinstalls the operating system and all hardware related drivers and software but not other software applications e Factory Reset Restores the computer to the state its original factory state by deleting all information from the
35. e part numbers 18 27 39 keys Action 8 esc 8 fn 8 Windows applications 8 Windows logo 8 L left side components 11 light components 9 lights AC adapter 13 caps lock 9 hard drive 12 optical drive 13 power 9 12 TouchPad 10 webcam 6 wireless 9 M mass storage device illustrated 23 precautions 29 memory module product description 2 removal 36 spare partnumbers 19 25 36 memory module wireless module compartment cover location 14 removal 36 spare partnumber 26 36 microphone location 5 product description 2 microphone jack 11 model description 34 model name 1 monitor port 11 N network jack 11 0 operating system product description 4 optical drive location 13 precautions 29 product description 2 removal 43 spare part number 19 24 26 43 optical drive connector cable removal 56 spare part number 18 26 56 optical drive eject button 13 optical drive light 13 P packaging guidelines 31 plastic parts service considerations 28 pointing device product description 3 ports external monitor port 11 HDMI 11 monitor port 11 product description 3 USB 11 13 power button 7 power button board removal 52 spare part number 18 26 52 power connector 13 power connector cable removal 76 spare part number 19 26 76 power cord set requirements 91 spare part numbers 24 25 power light 9 12 power requirements product description 3 processor product description 1 product descriptio
36. e types of devices installed the startup sequence of the computer and the amount of system and extended memory Starting Setup Utility BIOS To start Setup Utility BIOS turn on or restart the computer quickly press esc and then press f10 Information about how to navigate in Setup Utility BIOS is located at the bottom of the screen Ey NOTE Use extreme care when making changes in Setup Utility BIOS Errors can prevent the computer from operating properly Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPags Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need to know the version of the system BIOS currently installed BIOS version information also known as ROM date and System BIOS can be displayed by pressing fn esc if you are already in Windows or by using Setup Utility BIOS 1 Start Setup Utility BIOS 2 Use the arrow keys to select Main 3 To exit Setup Utility BIOS without saving your changes use the arrow keys to select Exit select Exit Discarding Changes and then press enter 78 Chapter 5 Using Setup Utility BIOS and System Diagnostics
37. ected to a USB port on an external device such as a USB hub Creating recovery media and backups 85 e Be sure that the computer is connected to AC power before you begin creating the recovery media e The creation process can take up to an hour or more Do not interrupt the creation process e f necessary you can exit the program before you have finished creating all of the recovery DVDs HP Recovery Manager will finish burning the current DVD The next time you start HP Recovery Manager you will be prompted to continue and the remaining discs will be burned To create HP Recovery media 1 From the Start screen type recovery and then select HP Recovery Manager 2 Select Recovery Media Creation and follow the on screen instructions to continue If you ever need to recover the system see Recovering using HP Recovery Manager on page 88 Restore and recovery There are several options for recovering your system Choose the method that best matches your situation and level of expertise e If you need to restore your personal files and data you can use Windows File History to restore your information from the backups you created For more information and steps for using File History see Windows Help and Support From the Start screen type h and then select Help and Support e If you need to correct a problem with a preinstalled application or driver use the Drivers and Applications Reinstall option of HP Recovery Mana
38. ecure Digital High Capacity SDHC Memory Card e MultiMediaCard MMC Ports e Audio in mono microphone e Audio out stereo headphone e HDMI v1 4 supporting up to 1920x1200 60Hz e HP Smart AC adapter e RJ 45 Ethernet Gigabit support with LED indicators e USB 2 0 ports on computer 3 2 on one side 1 on other USB port allocation 3 for the computer 1 for camera 1 for MiniCard e VGA Dsub 15 pin supporting 2048x1536 external resolution 60 Hz hot plug and unplug and autodetection for correct output to wide aspect vs standard aspect video Keyboard pointing devices Full size 15 6 in textured pocket keyboard no numeric keypad Gesture support MultiTouch gestures enabled two finger scrolling and pinch zoom as default Power requirements Taps enabled by default 65W RC V EM 3 wire HP Smart AC adapter with localized cable plug support 3 wire plug with ground pin supports 3 pin DC connector Supports the following batteries e cell 55 Wh 2 55 Ah Li ion battery e 6 cell 47 Wh 2 20 Ah Li ion battery Category Description Security Supports security cable lock Operating system Preinstalled e Windows 8 Standard e FreeDOS Serviceability End user replaceable parts e AC adapter e Battery Hard drive e Memory module Optical drive WLAN module Chapter 1 Product description 2 External component identification Finding your hardw
39. eep state press the button briefly to exit Sleep e When the computer is in Hibernation press the button briefly to exit Hibernation CAUTION Pressing and holding down the power button will result in the loss of unsaved information If the computer has stopped responding and Microsoft Windows shutdown procedures are ineffective press and hold the power button down for at least 5 seconds to turn off the computer To learn more about your power settings select Start gt Control Panel gt System and Security gt Power Options Button 7 8 Keys Item Component Description 1 esc key Displays system information when pressed in combination with the fn key 2 fn key Used in conjunction with hotkeys 3 Windows logo key Displays the Windows Start menu 4 Action keys Execute frequently used system functions 5 Windows applications key Displays a shortcut menu for items beneath the pointer Chapter 2 External component identification Lights Item Component Description 1 Caps lock light On Caps lock is on which switches the keys fo all capital letters 2 Power light e White The computer is on e Blinking white The computer is in the Sleep state which is an energy saving mode The computer shuts off power to the display and other unneeded components e Off The computer is off or in Hibernation Hibernation is an energy saving mode that uses the least amount of power
40. emory module PC3 12800 1600 MHz 652972 001 2 GB memory module PC3 12800 1600 MHz 641369 001 Before removing the memory module follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 35 Remove the memory module 1 Loosen the captive screw 1 that secures the memory module wireless module compartment cover to the computer 2 Lift the rear edge of the memory module wireless module compartment cover 2 up and forward until it rests at an angle 3 Remove the memory module wireless module compartment cover 3 by sliding it away from the computer at an angle The memory module wireless module compartment cover is available in the Cover Kit spare part number 686272 001 Doo H I 4 Spread the retaining tabs 1 on each side of the memory module slot to release the memory module The memory module tilts up 36 Chapter 4 Removal and replacement procedures 5 Remove the memory module 2 by pulling it away from the slot at an angle TESO I Reverse this procedure to install a memory module WLAN module Description Spare part number Atheros AR9565 802 11b g n 1x1 WiFi
41. ene i ea eA AE a aa Eia Ee ii ae ER 39 Oplical dive sisansam nea a E E E E S 43 lolio Ko LAD sis A E A E A E aN Tdi Nad Naan A Seid eRe 45 RIG batery 2 accveravors marie euecrarieeinouvarwetieetns eeni i E AEREI AEA EE ERNE TEENA 48 TOD COVE eaea a e EE E E E E E E 49 Power b ton board ilar vole a e a ua gels Bela 52 To chPad b ton board 5 tetceresncertteatstavernseasseraidieteuataraeantreptiencen nr 53 Optical drive connector cable sccss ccscasensvardscardeasnioanscarsscarwnoardtangieessbabasenioleniuadaanuracns 56 Speakers tp ichiv ne ipeta aE EE E EE AA E EAEE AAE 58 USP boaria E E E N E E 60 Syslem boarda senenn e a TAE REAS 62 Fan heot sink assembly ee scxcarcuaisiintiesn nes selbesteeieinnatleiieceelcosbaidlvnsatiebsdkn ten Dnenalindantavsertadebeies 65 Display ese Dy e E sess elansa cieriestiena ee lara tolandeen aac tne 67 Power connector cable jo 1ccsintaarsecastrnsnetntnnnsaannecied riovenntetnsaeiabeesionsaimineasaaneciersnneeay 76 5 Using Setup Utility BIOS and System Diagnostics cccccscscssscccesccccsccccsceesccsseceseees 78 Starting Setup Utility BIOS ssc copascie putea ta bao ececeblohg tmsiencin ica Saaindbuloe blomanteraadencaipmodsaineetaashdinlinths 78 Updating the BOS as innana n a eter ener nr en a erate E ee Neer ee net ne reer rte 78 Determining the BIOS version wcsc lt cassvccassccesesisvesaveusteavecsaxvedauvslacguavsoesoamaseendavianiannts 78 Downloading a BIOS updote ce sicnee Posie dineg
42. ent requirements 29 Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge ESD Circuitry design and structure determine the degree of sensitivity Networks built into many integrated circuits provide some protection but in many cases ESD contains enough power to alter device parameters or melt silicon junctions A discharge of static electricity from a finger or other conductor can destroy static sensitive devices or microcircuitry Even if the spark is neither felt nor heard damage may have occurred An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle Or the device may function normally for a while then degrade in the internal layers reducing its life expectancy CAUTION To prevent damage to the computer when you are removing or installing internal components observe these precautions Keep components in their electrostatic safe containers until you are ready to install them Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The following table shows how humidity affects the electrostatic voltage levels generated by different activities CAUTION A product
43. eukadswes 21 NSS ee e ER GE 23 Miscellaneo s parsa iiaa a E ee ee E ETENN 24 Sequential part number listing sie caccewaiedsaviensavensaicsnesasaateneneotaldanacaciansiecetideiedbendanweneelsventuuteadaters 25 4 Removal and replacement procedures sscccccssscessssccesccsccceesccccscssceeecesceeeescsceseeees 28 Preliminary replacement requirements ccceeesceeeesseeceeeeeeeeenaeecesnaeeeecaeecensaeeeecsaeeeeseuetesenseees 28 Tools reg ired sch eecacen casters nae e Ae i eee eT A EAEN TETROR n Eni iT 28 Service considerations sn isaiieuaueniuiaden daemon nau 28 Plasie PariS reen ae E elute tcp edfpieiste alee bide needs T E 28 Cables and connectors siscissacsictsusessiateswrssaisvacaindvauiveravigavsietnaernensnasexetes 29 Drive handling esiseina aa A O aenias 29 Gro nding g idelines sssrini siise ie aa e i e a E Ea S i E a 30 Electrostatic discharge Aa iiage s cssirsiecatsectasarscadensarsarsaccixeraeneasiarrinaraduentnees 30 Packaging and transporting guidelines cccesceeeeeeseteeeeeteees 31 Component replacement procedures cccccsessceeseneeeeeeeeeeeeeeeeeeeeeeeeeeeeeseseeeeesseseeenseteeeennaaes 33 SEVICE AAG 225531 cpsacsanccnaazseaccestice weceansensaneessaeteeepaseanecenaccanteae peed teased astencte neem etennases 33 Computer SY sesca ea e a nabbed S e ae a e E E ENE A 34 Baten ene nen e ce E E E a EA 35 Eea aee 0 CE 36 WIAN mod le ssis senise i eea Genet 37 Keyboard sasis ir
44. g When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tools such as cutters screwdrivers and vacuums When fixtures must directly contact dissipative surfaces use fixtures made only of static safe materials Keep the work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam Handle ESD sensitive components parts and assemblies by the case or PCM laminate Handle these items only at static free workstations Avoid contact with pins leads or circuitry Turn off power and input signals before inserting or removing connectors or test equipment Preliminary replacement requirements 31 Equipment guidelines 32 Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation e When seated wear a wrist strap connected to a grounded system Wrist straps are flexible straps with a minimum of one megohm 10 resistance in the ground cords To provide proper ground wear a strap snugly against the skin at all times On grounded mats with banana plug connectors use alligator clips to connect a wrist strap e When standing use foot straps and a grounded floor m
45. ge the boot order 1 Insert the HP Recovery media you created Restart the computer 2 3 Press and hold esc while the computer is restarting and then press f9 for boot options 4 Select the optical drive or USB flash drive you want to boot from 5 Follow the on screen instructions Removing the HP Recovery partition 90 HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space 2 IMPORTANT Removing the HP Recovery partition means you can no longer use Windows Refresh the Windows Remove everything and reinstall Windows option or the HP Recovery Manager option for minimized image recovery Create HP Recovery media before removing the Recovery partition to ensure you have recovery options see Creating HP Recovery media on page 85 Follow these steps to remove the HP Recovery partition 1 From the Start screen type recovery and then select HP Recovery Manager 2 Select Remove Recovery Partition and follow the on screen instructions to continue Chapter 7 Backing up restoring and recovering 8 Power cord set requirements The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC or from 220 to 240 volts AC The 3 conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased Power cord sets for use in other countries and regio
46. ger to reinstall the individual application or driver From the Start screen type recovery select HP Recovery Manager and then select Drivers and Applications Reinstall and follow the on screen instructions e If you want to restore the system to a previous state without losing any personal information Windows System Restore is an option System Restore allows you to restore without the requirements of Windows Refresh or a reinstallation Windows creates system restore points automatically during a Windows update and other system maintenance events Even if you did not manually create a restore point you can choose to restore to a previous point automatically created For more information and steps for using Windows System Restore see Windows Help and Support From the Start screen type h and then select Help and Support e Ifyou want a quick and easy way to recover the system without losing your personal information settings or apps that came preinstalled on your computer or were purchased from the Windows Store consider using Windows Refresh This option does not require backing up data to another drive See Using Windows Refresh for quick and easy recovery on page 87 e If you want to reset your computer to its original state Windows provides an easy way to remove all personal data apps and settings and reinstall Windows For more information see Remove everything and reinstall Windows on page 88 e If you want to reset
47. ing system and the software programs installed at the factory and then configures the settings for the programs HP Recovery media can also be used to customize the system or aid in the replacement of a hard drive Only one set of HP Recovery media can be created Handle these recovery tools carefully and keep them in a safe place HP Recovery Manager examines the computer and determines the required storage capacity for the blank USB flash drive or the number of blank DVD discs that will be required To create recovery discs your computer must have an optical drive with DVD writer capability and you must use only high quality blank DVD R DVD R DVD R DL DVD R DL discs Do not use rewritable discs such as CD RW DVD RW double layer DVD RW or BD RE rewritable Blu ray discs they are not compatible with HP Recovery Manager software Or instead you can use a high quality blank USB flash drive If your computer does not include an integrated optical drive with DVD writer capability but you would like to create DVD recovery media you can use an external optical drive purchased separately to create recovery discs or you can obtain recovery discs for your computer from the HP website For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact_us html If you use an external optical drive it must be connected directly to a USB port on the computer the drive cannot be conn
48. ions Metric U S Dimensions Width 37 60 cm 14 80 in Depth 24 70 cm 9 72 in Height front to rear 3 05 to 3 58 cm 1 20 to 1 41 in Weight 2 45 kg 5 39 Ib Input power Operating voltage and current 18 5V 3 5A or 19 5V 3 33A 65W 19V 4 74A or 19 5V 4 62A 90W Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic surfaces The device operates well within this range of temperatures Computer specifications 81 15 6 in SVA display panel display specifications Metric U S Dimensions Height 19 6 cm 7 72 in Width 34 7 cm 13 66 in Diagonal 39 8 cm 15 67 in Number of colors Up to 16 8 million Contrast ratio 200 1 typical Brightness 250 nits typical Pixel resolution Pitch 0 197 x 0 197 mm Format 1366 x 768 Configuration RGB vertical stripe Backlight LED Character display 80 x 25 Total power consumption 3 46 W Viewing angle 65 horizontal 50 vertical typical 82 Chapter 6 Specifications Hard drive specifications 640 GB 500 GB 320 GB Dimensions Height 9 5 mm 9 5 mm 9 5 mm Length
49. isplay assembly is spared at the subcomponent level only For more display assembly spare part information see Display assembly subcomponents on page 21 Computer major components 17 18 Item Component Spare part number 2 Keyboard includes keyboard cable For use in Belgium 698694 A41 For use in Bulgaria 698694 261 For use in the Czech Republic and Slovakia 698694 FL1 For use in Denmark Finland and Norway 698694 DH1 For use in France 698694 05 1 For use in Germany 698694 041 For use in Greece 698694 151 For use in Hungary 698694 21 1 For use in Israel 698694 BB1 For use in Italy 698694 061 For use in the Netherlands 698694 B31 For use in Portugal 698694 131 For use in Romania 698694 27 1 For use in Russia 698694 25 1 For use in Saudi Arabia 698694 171 For use in Slovenia 698694 BA 1 For use in Spain 698694 071 For use in Switzerland 698694 BG 1 For use in Turkey 698694 141 For use in the United Kingdom and Singapore 698694 131 3 Top cover includes the TouchPad board 686283 001 4 Power button board includes cable 686270 001 5 TouchPad button board includes bracket TouchPad button board cable and 686271 001 TouchPad cable 6 Speakers include speaker cables 686279 001 7 Optical drive connector cable includes bracket 686257 001 8 USB board includes cable 686269 001 9 System board includes processor and replacement thermal material For u
50. isposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 93 Index A AC adapter light 13 AC adapter spare part number 24 26 Action keys 8 antenna locations 5 removal 75 spare partnumber 22 26 76 Antenna Kit spare part number 22 26 76 audio product description 2 audio in jack 11 audio out jack 11 B base enclosure spare part number 19 base enclosure spare part numbers 27 battery removal 35 spare part numbers 35 battery bay 14 battery release latch 14 bottom components 14 button component 7 19 25 buttons optical drive eject 13 power 7 TouchPad 10 TouchPad on off 10 c cables service considerations 29 caps lock light 9 chipset product description 1 94 Index components bottom 14 button 7 display 5 front 10 keys 8 left side 11 lights 9 rightside 13 TouchPad 10 computer feet locations 34 spare part number 19 22 26 computer major components 17 computer part number 33 computer specifications 81 connectors service considerations 29 Cover Kit spare part number 20 26 36 46 D Digital Media slot 12 display components 5 specifications 82 display assembly removal 67 spare part number 67 subcomponents 21 display bezel removal 69 spare part number 21 26 70 display enclosure spare part num
51. ive bezel 3 7 Remove the optical drive bezel 4 8 If it is necessary to replace the optical drive bracket position the optical drive with the rear panel toward you 9 Remove the two Phillips PM2 0x3 0 screws 1 that secure the optical drive bracket to the optical drive 10 Remove the optical drive bracket 2 Reverse this procedure to install the optical drive 44 Chapter 4 Removal and replacement procedures Hard drive E NOTE The hard drive spare part kit does not include the hard drive bracket hard drive connector cable or screws Description Spare part number 750 GB 5400 rpm 9 5 mm 634250 001 640 GB 5400 rpm 9 5 mm 669300 001 500 GB 5400 rpm 9 5 mm 669299 001 500 GB 5400 rpm 7 0 mm 683802 001 320 GB 5400 rpm 9 5 mm 622643 001 320 GB 5400 rpm 7 0 mm 645193 001 Hard Drive Hardware Kit includes hard drive bracket hard drive connector cable and screws 686261 001 Before removing the hard drive follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on page 35 uo A Q N Remove the memory module wireless module compartment cover see Memory module on page 36 Rem
52. lace the module and then receive a warning message remove the module to restore computer functionality and then contact customer support through Help and Support 5 Hard drive compartment cover 14 Chapter 2 External component identification The hard drive compartment cover provides access to the hard drive bay and the RTC battery 3 Illustrated parts catalog Service tag 16 When ordering parts or requesting information provide the computer serial number and model description provided on the service tag T Warranty ly lyOy Model Serial XXXXXXXX MMN 11000 0 0U TA Il Product XXXXXXXX M ONA O O OA E a A T A ltem Description Function 1 Product name This is the product name affixed to the front of the computer 2 Serial number s n This is an alphanumeric identifier that is unique to each product 3 Part number Product number p n This number provides specific information about the product s hardware components The part number helps a service technician to determine what components and parts are needed 4 Warranty period This number describes the duration of the warranty period for the computer 5 Model description This is the alphanumeric identifier used to locate documents drivers and support for the computer Chapter 3 Illustrated parts catalog Computer major components Oaai Item Component Spare part number 1 Display assembly The d
53. ludes front and rear rubber feet display bezel rubber bumpers and display bezel rubber screw covers 686278 001 Screw Kit 686279 001 Speakers include speaker cables 686283 001 Top cover includes the TouchPad board 686285 001 Non HD webcam microphone module includes double sided adhesive 688303 501 System board for use on computer models equipped with an AMD E1 1200 processor 1 40 GHz 1066 MHz 18 W dual core and a UMA graphics subsystem memory includes processor and replacement thermal material 688306 001 Fan heat sink assembly includes replacement thermal material 690019 001 Atheros AR9565 802 11b g n 1x1 WiFi Bluetooth 4 0 Combo Adapter 690020 001 Ralink RT3290LE 802 11b g n 1x1 WiFi and Bluetooth 4 0 Combo Adapter 691415 001 Ralink RT5390R 802 1 1bg n 1x1 WiFi Adapter 693711 001 65 W HP Smart AC adapter non PFC 3 wire Chapter 3 Illustrated parts catalog Spare part number Description 698694 031 Keyboard for use in the United Kingdom and Singapore includes keyboard cable 698694 041 Keyboard for use in Germany includes keyboard cable 698694 05 1 Keyboard for use in France includes keyboard cable 698694 061 Keyboard for use in Italy includes keyboard cable 698694 071 Keyboard for use in Spain includes keyboard cable 698694 131 Keyboard for use in Portugal includes keyboard cable 698694 141 Keyboard for use in Turkey includes keyboard cable
54. ment procedures Battery Description Spare part number 6 cell 55 Wh 2 55 Ah Li ion battery 593554 001 6 cell 47 Wh 2 20 Ah Li ion battery 593553 001 f IMPORTANT The customer should not attempt to replace the computer battery which is installed and sealed at the factory A broken battery seal voids the computer and battery warranties The computer has an internal rechargeable battery that can be replaced only by an authorized service provider Before disassembling the computer follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer Remove the battery 1 Turn the computer upside down on a flat surface 2 Slide the battery release latch 1 to release the battery 3 Pivot the front edge of the battery 2 up and back 4 Remove the battery 3 from the computer of To insert the battery 1 Align the tabs on the rear edge of the battery with the notches on the rear edge of the battery bay 2 Pivot the front edge of the battery down into the battery bay until it is seated The battery release latch will automatically lock into place Component replacement procedures 35 Memory module Description Spare part number 4 GB m
55. move the two Phillips PM2 5x4 0 screws 3 that secure the speakers to the base enclosure 58 Chapter 4 Removal and replacement procedures 4 Remove the speakers 4 ag A Reverse this procedure to install the speakers Component replacement procedures 59 USB board Description Spare part number USB board includes cable 686269 001 Before removing the USB board follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 35 and then remove the following components Memory module wireless module compartment cover see Memory module on page 36 b Keyboard see Keyboard on page 39 c Hard drive see Hard drive on page 45 d Top cover see Top cover on page 49 Remove the USB board 1 Release the ZIF connector to which the USB board cable is connected and then disconnect the USB board cable 1 from the system board 2 Remove the Phillips PM2 5x6 0 screw 2 that secures the USB board to the base enclosure 60 Chapter 4 Removal and replacement procedures 3 Remove the USB board 3 Reverse this procedure to install the USB board Component replacement procedu
56. n audio 2 chipset 1 display panel 1 Ethernet 2 external media cards 3 graphics 1 hard drive 2 keyboard 3 memory module 2 microphone 2 operating system 4 Index 95 optical drive 2 pointing device 3 ports 3 power requirements 3 processors 1 product name 1 security 4 serviceability 4 video 2 wireless 2 product name 1 33 product number 33 R removal replacement preliminaries 28 procedures 33 right side components 13 RJ 45 jack 11 RTC battery removal 48 spare part number 19 26 48 Rubber Kit spare part number 19 22 26 S Screw Kit spare part number 24 26 security cable slo 13 security product description 4 serial number 33 service considerations cables 29 connectors 29 plastic parts 28 service tag 16 33 serviceability product description 4 speakers location 10 removal 58 spare part number specifications computer 81 display 82 hard drive 83 system board removal 62 spare part numbers 27 62 18 26 58 18 26 96 Index T tools required 28 top cover removal 49 spare part number TouchPad button 10 TouchPad button board removal 53 spare part number 18 26 53 TouchPad components 10 TouchPad light 10 TouchPad on off button 10 TouchPad zone 10 transporting guidelines 31 18 26 49 U USB board removal 60 spare part number 18 26 60 USB port 11 13 v vents 11 14 video product description 2 WwW warranty period 34 webcam 6 webcam light 6 webcam microphone module rem
57. n select Help and Support Creating recovery media and backups Recovery after a system failure is only as good as your most recent backup 1 After you successfully set up the computer create HP Recovery media This step creates a backup of the HP Recovery partition on the computer The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced HP Recovery media you create will provide the following recovery options e System Recovery Reinstalls the original operating system and the programs that were installed at the factory e Minimized Image Recovery Reinstalls the operating system and all hardware related drivers and software but not other software applications e Factory Reset Restores the computer to the state its original factory state by deleting all information from the hard drive and re creating the partitions Then it reinstalls the operating system and the software that was installed at the factory 84 Chapter 7 Backing up restoring and recovering See Creating HP Recovery media on page 85 As you add hardware and software programs create system restore points A system restore point is a snapshot of certain hard drive contents saved by Windows System Restore at a specific time A system restore point contains information that Windows uses such as registry settings Windows creates a system restore point for you automatically during a Wi
58. ndows update and during other system maintenance such as a software update security scanning or system diagnostics You can also manually create a system restore point at any time For more information and steps for creating specific system restore points see Windows Help and Support From the Start screen type h and then select Help and Support As you add photos video music and other personal files create a backup of your personal information Windows File History can be set to regularly and automatically back up files from libraries Desktop contacts and favorites If files are accidentally deleted from the hard drive and they can no longer be restored from the Recycle Bin or if files become corrupted you can restore the files that you backed up using File History Restoring files is also useful if you ever choose to reset the computer by reinstalling Windows or choose to recover using HP Recovery Manager E NOTE File History is not enabled by default so you must turn it on For more information and steps for enabling Windows File History see Windows Help and Support From the Start screen type h and then select Help and Support Creating HP Recovery media HP Recovery Manager is a software program that offers a way to create recovery media after you successtully set up the computer HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted System recovery reinstalls the original operat
59. ng cables Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced Handle flex cables with extreme care these cables tear easily Drive handling Z CAUTION Drives are fragile components that must be handled with care To prevent damage to the computer damage to a drive or loss of information observe these precautions Before removing or inserting a hard drive shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Before removing a diskette drive or optical drive be sure that a diskette or disc is not in the drive and be sure that the optical drive tray is closed Handle drives on surfaces covered with at least one inch of shock proof foam Avoid dropping drives from any height onto any surface After removing a hard drive an optical drive or a diskette drive place it in a static proof bag Avoid exposing an internal hard drive to products that have magnetic fields such as monitors or speakers Avoid exposing a drive to temperature extremes or liquids If a drive must be mailed place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package FRAGILE Preliminary replacem
60. ns must meet the requirements of the country or region where the computer is used Requirements for all countries The following requirements are applicable to all countries and regions The length of the power cord set must be at least 1 0 m 3 3 ft and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC as required by the power system of each country or region The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer Requirements for all countries 91 Requirements for specific countries and regions Country region Accredited agency Applicable note number Australia EANSW Austria OVE Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE Italy IMQ Japan METI 3 The Netherlands KEMA Norway NEMKO The People s Republic of China COC 5 South Korea EK 4 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1 The flexible cord must be Type HOSVV F 3 conductor 1 0 mm conductor size Power cord set fittings appliance coupler and
61. oard 8 Remove the keyboard 3 Reverse this procedure to install the keyboard 42 Chapter 4 Removal and replacement procedures Optical drive Description Spare part number DVD RW Double Layer with SuperMulti Drive includes optical drive bezel and optical 686268 001 drive bracket Before removing the optical drive follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 35 5 Remove the memory module wireless module compartment cover see Memory module on page 36 Remove the optical drive 1 Remove the Phillips PM2 5x4 0 screw 1 that secures the optical drive to the computer 2 Use a flat blade screw driver or similar tool to press on the optical drive bracket tab 2 to release the optical drive 3 Remove the optical drive 3 from the computer Component replacement procedures 43 4 If it is necessary to replace the optical drive bezel use a thin tool or an unbent paper clip 1 to release the optical drive tray 5 Use a flatblade screw driver or similar tool to press on the optical drive bezel tab 2 to release the optical drive bezel 6 Release the left side of the optical dr
62. ophone 7 Audio out headphone jack Connects optional powered stereo speakers headphones earbuds a headset or a television audio cable WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information refer to the Regulatory Safety and Environmental Notices NOTE When a device is connected to the jack the computer speakers are disabled Left side 11 12 Item Component Description 8 Digital Media slot Supports the following digital card formats e Secure Digital SD Memory Card e Secure Digital Extended Capacity SDxC Memory Card e Secure Digital High Capacity SDHC Memory Card e MultiMediaCard MMC 9 Hard drive light Blinking white The hard drive is being accessed 10 Power light e White The computer is on Blinking white The computer is in the Sleep state which is an energy saving mode The computer shuts off power to the display and other unneeded components Chapter 2 External component identification Right side Item Component Description 1 Optical drive Reads and writes select models only to an optical disk 2 Optical drive light e Green The optical drive is being accessed e Off The optical drive is idle 3 Optical drive eject button Releases the disc tray 4 USB port Connects an optional USB device CAUTION While there are multiple USB port
63. oval 75 spare part number 27 75 spare part numberS 21 spare part numbers 26 Windows applications key 8 Windows logo key 8 wireless antenna locations 5 removal 75 spare part number 22 26 76 wireless light 9 wireless product description 2 WLAN module removal 37 spare part numbers 26 37 workstation guidelines 31 19 25
64. ove the hard drive 1 Loosen the captive screw 1 that secures the hard drive compartment cover to the computer 2 Lift the rear edge of the hard drive compartment cover 2 up and forward until it rests at an angle Component replacement procedures 45 3 Remove the hard drive compartment cover 3 by sliding it away from the computer at an angle The hard drive compartment cover is available in the Cover Kit spare part number 686272 001 4 Disconnect the hard drive connector cable 1 from the system board and then release the cable from the clip 2 built into the base enclosure 5 Remove the four Phillips PM2 5x4 0 screws 3 that secure the hard drive to the computer 6 Remove the hard drive 4 from the hard drive bay te te St aS Gl mmm m ma ma ma a m ma ma v f saava TTT a EA A A 46 Chapter 4 Removal and replacement procedures 7 If it is necessary to disassemble the hard drive perform the following steps a Remove the four Phillips PM3 0x3 0 screws 1 that secure the hard drive bracket to the hard drive b Remove the hard drive bracket 2 from the hard drive c Disconnect the hard drive connector cable 3 from the hard drive The hard drive bracket hard drive connector cable and screws are available in the Hard Drive Hardware Kit spare part number 686261 001 Reverse this procedure to reassemble and install the hard drive Component replacement procedures 4
65. oves any traditional applications that were not originally installed on the system at the factory Ey NOTE During Refresh a list of removed traditional applications will be saved so that you have a quick way to see what you might need to reinstall See Help and Support for instructions on reinstalling traditional applications From the Start screen type h and then select Help and Support f NOTE You may be prompted for your permission or password when using Refresh See Windows Help and Support for more information From the Start screen type h and then select Help and Support To start Refresh 1 On the Start screen point to the far right upper or lower corner of the screen to display the charms Click Settings Click Change PC settings in the bottom right corner of the screen and then select General from the PC settings screen Under Refresh your PC without affecting your files select Get started and follow the on screen instructions Restore and recovery 87 Remove everything and reinstall Windows Sometimes you want to perform detailed reformatting of your computer or you want to remove personal information before you give away or recycle your computer The process described in this section provides a speedy simple way to return the computer to its original state This option removes all personal data apps and settings from your computer and reinstalls Windows iy IMPORTANT This option does not provid
66. oward you 2 Remove the two Phillips PM2 0x3 0 screws 1 that secure the power button board to the top cover Chapter 4 Removal and replacement procedures 3 Remove the power button board 2 te Reverse this procedure to install the power button board TouchPad button board Description Spare part number TouchPad button board includes bracket TouchPad button board cable and TouchPad cable 686271 001 Before removing the TouchPad button board follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer 4 Remove the battery see Battery on page 35 and then remove the following components Memory module wireless module compartment cover see Memory module on page 36 Keyboard see Keyboard on page 39 c Hard drive see Hard drive on page 45 d Top cover see Top cover on page 49 Component replacement procedures 53 Remove the TouchPad button board 1 Turn the top cover upside down with the front toward you 2 Detach the TouchPad button board cable 1 from the TouchPad The TouchPad button board cable is attached to the TouchPad with double sided tape 3 Release the ZIF connector to which the TouchPad board cable is connecte
67. owing hard drives e 750 GB 5400 rpm 9 5 mm e 640 GB 5400 rpm 9 5 mm e 500 GB 5400 rpm 9 5 mm e 320 GB 5400 rpm 9 5 mm Optical drive Audio and video Fixed Serial ATA 12 7 mm tray load Supports DVD RW Double Layer with SuperMulti Drive Supports zero power optical drive Two Altec Lansing speakers HD audio Supports Microsoft premium requirements VGA webcamera fixed no tilt with activity LED 640x480 by 24 frames per second One digital microphone Ethernet Integrated 10 100 network interface card NIC Wireless Integrated wireless local area network WLAN options by way of wireless module Product description Category Description One or two WLAN antennas built into display assembly varying by computer model External media cards Support for the following WLAN formats e Atheros AR9565 802 11b g n 1x1 WiFi BT4 0 Combo Adapter e Atheros HB125 802 11b g n 1x1 WLAN module e Atheros 9485GN 802 11b g n 1x1 WiFi and 3012 Bluetooth 4 0 Combo Adapter e Broadcom 4313GN 802 11b g n 1x1 WiFi and 20702 Bluetooth 4 0 Combo Adapter e Ralink RT5390F 802 11b g n 1x1 WLAN module e Ralink RT5390R 802 11bg n 1x1 WiFi Adapter e Ralink RT3290LE 802 11b g n 1x1 WiFi and Bluetooth 4 0 Combo Adapter HP Multi Format Digital Media reader with push push technology supporting e Secure Digital SD Memory Card e Secure Digital Extended Capacity SDxC Memory Card e S
68. phone module from the display enclosure The webcam microphone module is attached to the display enclosure with double sided tape A CAUTION Due to the thin profile of the webcam microphone module it is easily damaged Take extra precaution to ensure the webcam microphone module is not damaged when removing and replacing the module The webcam microphone module is available using spare part numbers 703461 001 HD webcam microphone module and 686285 001 non HD webcam microphone module NOTE Depending on computer model some computer models may be equipped one or two sets of wireless antenna cables and transceivers 11 If it is necessary to replace the wireless antenna cables and transceivers a Detach the wireless antenna transceivers 1 from the display enclosure The wireless antenna transceivers are attached to the display enclosure with double sided tape b Release the wireless antenna cables from the clips and routing channels along the left right and bottom edges of the display enclosure 2 Component replacement procedures 75 c Remove the wireless antenna cables and transceivers 3 The wireless antenna cables and transceivers are available using spare part number 686249 001 Reverse this procedure to install the display assembly Power connector cable Description Spare part number Power connector cable includes bracket 686258 001 Before removing the power connector cable follow these s
69. ponents are removed from the defective system board and installed on the replacement system board e Memory module see Memory module on page 36 e RTC battery see RTC battery on page 48 e Fan heat sink assembly see Fan heat sink assembly on page 65 Chapter 4 Removal and replacement procedures Remove the system board 1 Disconnect the following cables from the system board 1 Speaker cable 2 Optical drive connector cable 3 Display panel cable 4 USB board cable 5 Power connector cable 2 Remove the three Phillips PM2 5x6 0 screws 1 that secure the system board to the base enclosure 3 Lift the right side of the system board 2 until it rests at an angle Component replacement procedures 63 4 Remove the system board 3 by sliding it up and to the right at an angle Reverse this procedure to install the system board 64 Chapter 4 Removal and replacement procedures Fan heat sink assembly Description Spare part number Fan heat assembly includes replacement thermal material 688306 001 Before removing the fan heat sink assembly follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see
70. res 61 62 System board y NOTE The system board spare part kit includes the processor and replacement thermal material Description Spare part number For use on computer models equipped with an AMD E2 2000 processor 1 75 GHz 1333 MHz 716019 501 18 W dual core and a UMA graphics subsystem memory For use on computer models equipped with an AMD E1 1500 processor 1 48 GHz 1066 MHz 703563 501 18 W dual core and a UMA graphics subsystem memory For use on computer models equipped with an AMD E1 1200 processor 1 40 GHz 1066 MHz 688303 501 18 W dual core and a UMA graphics subsystem memory Before removing the system board follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 35 and then remove the following components a Memory module wireless module compartment cover see Memory module on page 36 b WLAN module see WLAN module on page 37 c Keyboard see Keyboard on page 39 d Optical drive see Optical drive on page 43 e Hard drive see Hard drive on page 45 f Top cover see Top cover on page 49 When replacing the system board be sure that the following com
71. rom the computer 4 Remove the battery see Battery on page 35 and then remove the following components a Memory module wireless module compartment cover see Memory module on page 36 Keyboard see Keyboard on page 39 c Hard drive see Hard drive on page 45 Ey NOTE When replacing the top cover be sure to remove the following components from the defective top cover and install them on the replacement top cover e Power button board see Power button board on page 52 e TouchPad button board see TouchPad button board on page 53 Remove the top cover 1 Remove the six Phillips PM2 5x6 5 screws 1 and the two Phillips PM2 5x 10 0 screws 2 that secure the top cover to the computer Component replacement procedures 49 2 Remove the four Phillips PM2 0x2 5 screws on the rear edge of the battery bay and in the hard drive bay that secure the top cover to the computer 3 Remove the four Phillips PM2 5x4 0 screws on the front edge of the battery bay and near the hard drive connector that secure the top cover to the computer i l a F 3 I ae I I 4 Turn the computer right side up with the front toward you 5 Open the computer 6 Release the ZIF connector to which the power button board cable is connected and then disconnect the power button board cable 1 from the system board 50 Chapter 4 Removal and replacement procedures 7 Release the ZIF connector
72. s on the same side only one USB port will able to support a high power device at a time 5 AC adapter light e White The AC adapter is connected and the battery is charged e Amber The AC adapter is connected and the battery is charging e Off The computer is using DC power 6 Power connector Connects an AC adapter 7 Security cable slot Attaches an optional security cable to the computer NOTE The security cable is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen Right side 13 Bottom Item 1 2 DOGO Component Battery bay Vents 4 Description Holds the battery Enable airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 3 Battery release latch Releases the battery from the battery bay 4 Memory module wireless module compartment cover The memory module wireless module compartment cover provides access to the memory module compartment wireless module compartment keyboard retention screw and optical drive bay CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you rep
73. se on computer models equipped with an AMD E2 2000 processor 1 75 GHz 716019 501 1333 MHz 18 W dual core and a UMA graphics subsystem memory For use on computer models equipped with an AMD E1 1500 processor 1 48 GHz 703563 501 1066 MHz 18 W dual core and a UMA graphics subsystem memory Chapter 3 Illustrated parts catalog Item Component Spare part number For use on computer models equipped with an AMD E1 1200 processor 1 40 GHz 688303 501 1066 MHz 18 W dual core and a UMA graphics subsystem memory 10 Fan heat sink assembly includes replacement thermal material 688306 001 11 Power connector cable includes bracket 686258 001 12 Base enclosure includes battery cover lock latch battery cover release latch power 708523 001 connector barrel and RJ45 cover Rubber Kit not illustrated includes front and rear rubber feet display bezel rubber 686276 001 bumpers and display bezel rubber screw covers 13 Battery 6 cell 55 Wh 2 55 Ah Li ion battery 593554001 6 cell 47 Wh 2 20 Ah Li ion battery 593553 001 14 DVD RW Double Layer with SuperMulti Drive includes optical drive bezel 686268 001 and optical drive bracket 15 RTC battery 686274001 16 Hard drive does not include hard drive bracket hard drive connector cable or screws 750 GB 5400 rpm 9 5 mm 634250 001 640 GB 5400 rpm 9 5 mm 669300 001 500 GB 5400 rpm 9 5 mm 6
74. teps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 35 and then remove the following components a Memory module wireless module compartment cover see Memory module on page 36 Keyboard see Keyboard on page 39 c Hard drive see Hard drive on page 45 d Top cover see Top cover on page 49 e Display assembly see Display assembly on page 67 Remove the power connector cable 1 Disconnect the power connector cable 1 from the system board 2 Remove the Phillips PM2 5x6 5 screw 2 that secures the power connector and bracket to the base enclosure 76 Chapter 4 Removal and replacement procedures 3 Remove the power connector bracket 3 4 Remove the power connector cable 4 itn ae a _ 4 Reverse this procedure to install the power connector cable Component replacement procedures 77 5 Using Setup Utility BIOS and System Diagnostics Setup Utility or Basic Input Output System BIOS controls communication between all the input and output devices on the system such as disk drives display keyboard mouse and printer Setup Utility BIOS includes settings for th
75. to which the TouchPad button board cable is connected and then disconnect the TouchPad button board cable 2 from the system board 8 Remove the Phillips PM2 0x2 5 screw 1 and the three Phillips PM2 5x6 5 screws 2 that secure the top cover to the computer T I l l Il 0 9 Lift the rear edge of the top cover 1 and swing it up and forward until the left and right sides of the top cover detach from the base enclosure Component replacement procedures 51 52 10 Remove the top cover 2 Reverse this procedure to install the top cover Power button board Description Spare part number Power button board includes cable 686270 001 Before removing the power button board follow these steps _ Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system A Sop a b c d Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on page 35 and then remove the following components Memory module wireless module compartment cover see Memory module on page 36 Keyboard see Keyboard on page 39 Hard drive see Hard drive on page 45 Top cover see Top cover on page 49 Remove the power button board 1 Turn the top cover upside down with the front t
76. ure to install the fan heat sink assembly Display assembly E NOTE The display assembly is spared at the subcomponent level only For more display assembly spare part information see the individual removal subsections Before removing the display assembly follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on page 35 e N Disconnect the wireless antenna cables from the WLAN module see Memory module on page 36 6 Remove the following components a Keyboard see Keyboard on page 39 b Hard drive see Hard drive on page 45 c Top cover see lop cover on page 49 Remove the display assembly 1 Disconnect the display panel cable 1 from the system board Component replacement procedures 67 2 Release the wireless antenna cables 2 from the clips and routing channel built into the base enclosure CAUTION Support the display assembly when removing the following screws Failure to support the display assembly can result in damage to the display assembly and other computer components 3 Remove the five Phillips PM2 5x6 5 screws 1 that secure the display assembly to the base enclosur
77. wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used 2 The flexible cord must be Type SPT 3 or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15 A 125 V or NEMA 6 15P 15 A 250 V configuration 3 The appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V configuration 4 The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used 5 The flexible cord must be Type VCTF 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used 92 Chapter 8 Power cord set requirements 9 Recycling When a non rechargeable or rechargeable battery has reached the end of its useful life do not dispose of the battery in general household waste Follow the local laws and regulations in your area for battery d

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