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Citrix Systems Server 9.3 User's Manual

1. Ge a TTT Ty pert E ae im SE E i CO OO RER ji ji MES a Oa NMI Button Hard Disk Drive USB Port recessed Power Supply The following components are visible on the back panel of the MPX 5500 Four GB removable CompactFlash card that is used to store the NetScaler software Power switch which turns off power to the MPX 5500 just as if you were to unplug the power supply Press the switch for five seconds to turn off the power Removable hard disk drive HDD that is used to store user data Appliances shipped before February 2012 store user data on a HDD In appliances shipped after February 2012 a solid state drive replaces the HDD Both types of drive have the same functionality and support the same software releases USB port reserved for a future release Non maskable interrupt NMI Button that is used at the request of Technical Support and produces a core dump on the NetScaler You must use a pen pencil or other pointed object to press this red button which is recessed to prevent unintentional activation Power supply rated at 300 watts 110 220 volts The power supply fan is designed to turn on only when the internal temperature of the power supply reaches a certain value You cannot see the fan turning on the back panel What you can see is the fixed part of the fan that holds the spinning motor Citrix NetScaler MPX 5550 and MPX 5650 42 The Citrix NetScaler models MPX 5550 and MPX
2. Non maskable interrupt NMI button which is used at the request of Technical Support to produce a NetScaler core dump You must use a pen pencil or other pointed object to press this red button which is recessed to prevent unintentional activation Single power supply rated at 300 watts 110 220 volts Citrix NetScaler MPX 7500 and MPX 9500 The Citrix NetScaler MPX 7500 9500 are 1U appliances each with 1 quad core processor and 8 gigabytes GB of memory The MPX 7500 9500 appliances are available in two port configurations 8x10 100 1000Base T copper Ethernet ports and 4x1G SFP 4x10 100 1000Base T copper Ethernet ports The following figure shows the front panel of the MPX 7500 9500 8x10 100 1000Base T copper Ethernet ports appliances 43 Chapter 1 44 Introduction to the Hardware Platforms Figure 1 32 Citrix NetScaler MPX 7500 9500 8x10 100 1000Base T copper Ethernet ports front panel LCD Keypad Console Port iep Management Ethernet Ports Ports The following figure shows the front panel of the MPX 7500 9500 4x1G SFP 4x10 100 1000Base T copper Ethernet ports appliances Figure 1 33 Citrix NetScaler MPX 7500 9500 4x1G SFP 4x10 100 1000Base T copper Ethernet ports front panel LCD Keypad Console Port 1G SFP Ports P _ Management Ethernet LCD Ports Ports Depending on the model the appliance has the following
3. F A rate of 100 megabits per second full duplex mode and flow control OFF G A rate of 1 gigabit per second full duplex mode and flow control OFF T A rate of 10 gigabits per second full duplex mode and flow control OFF A disconnected port k Note The R row does not display an abbreviation or symbol for a disconnected port Receive flow control regardless of speed or duplex mode Transmit flow control regardless of speed or duplex mode Receive and transmit flow control regardless of speed or duplex mode e A rate of 10 megabits per second half duplex mode and flow control OFF 15 Chapter 1 Ports 16 Introduction to the Hardware Platforms S row abbreviation symbol Indicates f A rate of 100 megabits per second half duplex mode and flow control OFF g A rate of 1 gigabit per second half duplex mode and flow control OFF The following table defines the various abbreviations and symbols that appear in the R row of the port information screen Table 1 2 Port Abbreviations and Symbols for R Row R row abbreviation symbol Indicates The port is disabled Receive speed is about 10 of line speed Receive speed is about 50 of line speed Receive speed is about 75 of line speed Receive speed is about 100 of line speed Ports are used to connect the appliance to external devi
4. 7 Turn on the NetScaler appliance The appliance starts the NetScaler software and reads the configuration file from the CompactFlash card Direct Attach Cable A direct attach cable DAC assembly is a high performance integrated duplex data link for bi directional communication The cable is compliant with the IPF MSA SFF 8432 for mechanical form factor and SFP MSA for direct attach cables The cable which can be up to 5 meters long is data rate agnostic Supporting speeds in excess of 10 Gbps it is a cost effective alternative to optical links SFP transceivers and fiber optic cables The transceiver with DAC is hot swappable You can insert and remove the transceiver with the attached cable without shutting down the appliance The Citrix NetScaler appliance supports only passive DAC Important Citrix NetScaler Hardware Installation and Setup Guide DAC is supported only on 10G ports Do not insert a DAC into a 1G port Do not attempt to unplug the integrated copper cable from the transceiver and insert a fiber cable into the transceiver Installing a Direct Attach Cable Note The illustrations in the following figures are only for reference and might not represent the actual NetScaler appliance To install or remove a direct attach cable 1 To install the DAC slide it into the 10G port on the appliance as shown in the following figure You will hear a click when the DAC properly fits into the port Figure 1 21
5. 6x10 100 1000Base T copper Ethernet ports 2x10G SFP The following figure shows the front panel of the MPX 8200 8400 8600 8800 6x10 100 1000Base T copper Ethernet ports 6x1G SFP appliance Figure 1 35 Citrix NetScaler MPX 8200 8400 8600 8800 6x10 100 1000Base T copper Ethernet ports 6x1G SFP front panel Ethernet Ports 1 1 1 2 1 3 1 4 1 5 1 6 LCD Keypad LCD Management Port Console Port LOM Port 1G SFP Ports 1 7 1 8 1 9 1 10 1 11 1 12 45 Chapter 1 46 Introduction to the Hardware Platforms The following figure shows the front panel of the MPX 8200 8400 8600 8800 6x10 100 1000Base T copper Ethernet ports 2x10G SFP appliance Figure 1 36 Citrix NetScaler MPX 8200 8400 8600 8800 6x10 100 1000Base T copper Ethernet ports 2x10G SFP front panel Ethernet Ports 1 1 1 2 1 3 1 4 1 5 1 6 LCD Keypad LCD Management Port LOM Port 10G SFP Ports 10 1 10 2 Depending on the model the appliance has the following ports RS232 serial console port One 10 100Base T copper Ethernet Port RJ45 also called LOM port You can use this port to remotely monitor and manage the appliance independently of the NetScaler software One 10 100 1000Base T copper Ethernet management port RJ45 numbered 0 1 The management port is used to connect directly to the appliance for system administration functions Network Ports e MPX 8200 8400 8600 8800 6x10 100 1000Base T copper Ethernet ports 6x1G
6. CITRIX Citrix NetScaler Hardware Installation and Setup Guide Citrix NetScaler 9 3 Copyright and Trademark Notice Copyright 2013 Citrix Systems Inc All rights reserved NO PART OF THIS DOCUMENT MAY BE REPRODUCED OR TRANSMITTED IN ANY FORM OR BY ANY MEANS OR USED TO MAKE DERIVATIVE WORK SUCH AS TRANSLATION TRANSFORMATION OR ADAPTATION WITHOUT THE EXPRESS WRITTEN PERMISSION OF CITRIX SYSTEMS INC ALTHOUGH THE MATERIAL PRESENTED IN THIS DOCUMENT IS BELIEVED TO BE ACCURATE IT IS PRESENTED WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED USERS MUST TAKE ALL RESPONSIBILITY FOR THE USE OR APPLICATION OF THE PRODUCT S DESCRIBED IN THIS MANUAL CITRIX SYSTEMS INC OR ITS SUPPLIERS DO NOT ASSUME ANY LIABILITY THAT MAY OCCUR DUE TO THE USE OR APPLICATION OF THE PRODUCT S DESCRIBED IN THIS DOCUMENT INFORMATION IN THIS DOCUMENT IS SUBJECT TO CHANGE WITHOUT NOTICE COMPANIES NAMES AND DATA USED IN EXAMPLES ARE FICTITIOUS UNLESS OTHERWISE NOTED This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of
7. 2 Click the Documentation tab Citrix NetScaler Hardware Installation and Setup Guide 3 To view a short description of each document hover the mouse pointer over the title To open a document click the title Getting Service and Support Citrix offers a variety of resources for support with your Citrix environment including the following The Knowledge Center is a self service Web based technical support database that contains thousands of technical solutions including access to the latest hotfixes service packs and security bulletins Technical Support Programs for both software support and appliance maintenance are available at a variety of support levels The Subscription Advantage program is a one year membership that gives you an easy way to stay current with the latest product version upgrades and enhancements Citrix Education provides official training and certification programs on virtually all Citrix products and technologies For more information about Citrix services and support see the Citrix Systems Support Web site at http www citrix com lang English support asp You can also participate in and follow technical discussions offered by the experts on various Citrix products at the following sites http community citrix com http twitter com citrixsupport http forums citrix com support NetScaler Documentation Feedback You are encouraged to provide feedback and suggestions
8. MPX Platform Summary contd MPX 17000 MPX 8200 MPX MPX 9700 MPX MPX 8400 MPX 10500 MPX 11500 MPX 8600 MPX 8800 12500 MPX 13500 MPX 15500 14500 MPX 16500 MPX 18500 MPX 20500 Processors 2 quad core 1 quad core 2 quad core 2 six core Memory 32 GB 32 GB 16 GB 48 GB Ports 1G Ten network 6x1G SFP 8x10 100 1000 8x1G SFP ports port model 6x10 100 1000 Base T copper Base T copper Ethernet ports Ethernet model 8xcopper fiber 1G SFP ports Citrix NetScaler Hardware Installation and Setup Guide MPX 17000 MPX 8200 MPX MPX 9700 MPX MPX 8400 MPX 10500 MPX 11500 MPX 8600 MPX 8800 12500 MPX 13500 MPX 15500 14500 MPX 16500 MPX 18500 MPX 20500 8x10 100 1000Ba 6xcopper fiber 10G and FIPS se T copper 1G SFP ports model Ethernet ports 6x10 100 1000B 8xcopper fiber ase T copper 1G SFP ports Ethernet ports 2x10G SFP 6x10 100 1000 Base T copper Ethernet model 6xcopper fiber 1G SFP ports Ports 10G Four network 2x10G SFP 10G and FIPS 4x10G SFP port model 6x10 100 1000 model ports Base T copper 4x10G XFP ports Ethernet model 2X10G SFP ports Ten network 2x10G SFP Ports port model 2x10G XFP ports Number of 2 1 2 2 Power Supplies AC Power 100 240 VAC 100 240 VAC 100 240 VAC 100 240 VAC Supply input 47 63 Hz 50 60 Hz 50 60 Hz 50 60 Hz voltage 2 5A 4 5 2 5A 6 5 3 5 A frequency amp current Maximum 700 W 450 W 450 W 650 W Power Consump
9. SFP Six 10 100 1000BASE T copper Ethernet ports RJ45 numbered 1 1 1 2 1 3 1 4 1 5 and 1 6 on the top row from left to right and six 1 gigabit copper or fiber 1G SFP ports numbered 1 7 1 8 1 9 1 10 1 11 and 1 12 on the bottom row from left to right e MPX 8200 8400 8600 8800 6x10 100 1000Base T copper Ethernet ports 2x10G SFP Six 10 100 1000BASE T copper Ethernet ports RJ45 numbered 1 1 1 2 1 3 1 4 1 5 and 1 6 on the top row from left to right and two 10 gigabit SFP ports numbered 10 1 and 10 2 on the bottom row from left to right The following figure shows the back panel of the MPX 8200 8400 8600 8800 appliance Figure 1 37 Citrix NetScaler MPX 8200 8400 8600 8800 appliance back panel Solid State Drive Power Switch Ayam o ggmu iat w a Id NEN ups jp m cara Sere USB port NMI Button Recessed Disable Alarm Button Power Supply Solid State Drives Reserved for future use The following components are visible on the back panel of the MPX 8200 8400 8600 8800 appliance Citrix NetScaler Hardware Installation and Setup Guide 256 GB removable solid state drive which is used to store the NetScaler software and the user data e Power switch which turns off power to the appliance just as if you were to unplug the power supply Press the switch for five seconds to turn off the power USB port reserved for a future release Non maskable interrupt NMI button which is used at
10. The price list description of the part Transmit Wavelength The nominal transmit wavelength Cable Fiber Type Fiber characteristics affect the maximum transmit distance achievable This is especially true with 10G on multi mode fiber MMF where various dispersion components become dominant For more information see http www thefoa org tech ref basic fiber html Typical Reach Maximum transmit distance Products Some chassis are available with different media options Use the appropriate data sheet to confirm that your particular chassis type supports the media The following table lists the maximum distance specifications for 1G transceivers Table 1 3 Copper 1G SFP Distance Specifications SKU Description Transmitt Cable Type Typi Products er cal Waveleng Reac th nm h m EW3A0000235 Citrix n a Category 5 100 MPX 7500 9500 EW3B0000235 NetScaler Cat 5 m MPX EW3C0000235 1G SFP Copper 8200 8400 8600 8 EW3D0000235 Ethernet Cable 800 MPX EW3E0000235 Copper 9700 10500 12500 EW3F0000235 100m 4 15500 EW3P0000143 Pack 12000 10G 9010 EW3X0000235 FIPS MPX EW3Z0000087 22040 22060 2208 0 22100 22120 Table 1 4 Short Reach Fiber 1G SFP Distance Specifications SKU Description Transmitt Fiber Type Typi Products er cal Waveleng Reac th nm h m EW3A0000234 Citrix 850nm 50 125um 550 MPX 7500 9500 EW3B0000234 NetScaler nomin
11. i nsconfig ssh ns_comm_key lt user name gt lt NetScalerIPAddress gt If using any other name for the public private key pair seki al lt per to Clicme private kaw lt user name gt lt NetScalerIPAddress gt Changing the Administrative Password The default user account is the administrative account which provides complete access to all features of the Citrix NetScaler appliance Therefore to preserve security the administrative account should be used only when necessary and only individuals whose duties require full access should know the password for the administrative account The default administrative username and password are nsroot and nsroot respectively Citrix recommends changing the administrative password frequently To change the administrative password by using the configuration utility 1 2 Log on to the appliance by using the administrative credentials On the Configuration tab in the navigation pane expand System and then click Users In the Users pane click the default user account nsroot and then click Change Password In the Change Password dialog box in Password and Confirm Password type the password of your choice Click OK 101 Chapter4 Initial Configuration To change the administrative password by using the command line interface At the command prompt type set system user lt userName gt password Example set system user nsroot password TONES JOCUSSUMOI
12. unintentional activation Disable Alarm Button This button is functional only when the appliance has two power supplies Press this button to stop the power alarm from sounding when you have plugged the appliance into only one power outlet or when one power supply is malfunctioning and you want to continue operating the appliance until it is repaired Dual Power Supplies each rated at 450 watts 110 220 volts 49 Chapter 1 Introduction to the Hardware Platforms Citrix NetScaler MPX 11500 MPX 13500 MPX 14500 MPX 16500 MPX 18500 and MPX 20500 50 The Citrix NetScaler models MPX 11500 13500 14500 16500 18500 20500 are 2U appliances Each model has two 6 core processors for a total of 12 physical cores 24 cores with hyper threading and 48 gigabytes GB of memory The following figure shows the front panel of the MPX 11500 13500 14500 16500 18500 20500 appliance Figure 1 42 Citrix NetScaler MPX 11500 13500 14500 16500 18500 20500 appliance front panel 10G SFP Ports 10 1 10 3 LCD keypad 10 2 10 4 yp LCD 0 2 10 TT LOM Port Console Port Management Ports SFP Ports 1 1 1 5 1 2 1 6 1 3 1 7 1 4 1 8 The MPX 11500 13500 14500 16500 18500 20500 appliances have the following ports 10 100Base T copper Ethernet Port RJ45 also called LOM port You can use this port to remotely monitor and manage the appliance independently of the NetScaler software Note The LEDs on the LOM port are not operati
13. 1 58 Introduction to the Hardware Platforms Figure 1 52 Citrix NetScaler MPX 22040 22060 22080 22100 22120 12x1G SFP 24x10G SFP front panel 1G SFP Ports 10G SFP Ports 1 1 1 5 1 9 10 1 10 5 10 9 10 13 10 17 10 21 1 2 1 6 1 10 10 2 10 6 10 10 10 14 10 18 10 22 1 3 1 7 1 11 10 3 10 7 10 11 10 15 10 19 10 23 10 4 10 8 10 12 10 16 LCD Keypad LCD 1 4 1 8 1 12 10 20 10 24 Console Port Management Ports LOM Port The following figure shows the front panel of the MPX 22040 22060 22080 22100 22120 24x10G SFP appliance Figure 1 53 Citrix NetScaler MPX 22040 22060 22080 22100 22120 24x10G SFP front panel 10G SFP Ports 10 1 10 5 10 9 10 13 10 17 10 21 10 2 10 6 10 10 10 14 10 18 10 22 10 3 10 7 10 11 10 15 10 19 10 23 LCD Keypad LCD 10 4 10 8 10 12 10 16 10 20 10 24 Console Port Management LOM Port Ports Depending on the model the appliance has the following ports RS232 serial Console Port 10 100Base T copper Ethernet Port RJ45 also called LOM port You can use this port to remotely monitor and manage the appliance independently of the NetScaler software Two 10 100 1000Base T copper Ethernet Management Ports RJ45 numbered 0 1 and 0 2 from left to right These ports are used to connect directly to the appliance for system administration functions Network Ports e MPX 22040 22060 22080 22100 22120 12x1G SFP 24x10G SFP Twelve copper or fiber 1G SFP ports and twenty fo
14. 15 A U S 240 VAC 16 A international is used on all current carrying conductors on the power system to which your appliances are connected Do not work alone when working with high voltage components Always disconnect the appliance from power before removing or installing any component When disconnecting power first shut down the appliance and then unplug the power cords of all the power supply units connected to the appliance As long as the power cord is plugged in line voltages can be present in the power supply even when the power switch is OFF Do not use mats designed to decrease static electrical discharge as protection from electrical shock Instead use rubber mats that have been specifically designed as electrical insulators Make sure that the power source can handle the appliance s maximum power consumption rating with no danger of an overload Always unplug any appliance before performing repairs or upgrades Do not overload the wiring in your server cabinet or on your server room rack During thunderstorms or anticipated thunderstorms avoid performing any hardware repairs or upgrades until the danger of lightning has passed When you dispose of an old appliance or any components follow any local and national laws on disposal of electronic waste To prevent possible explosions replace expired batteries with the same model or a manufacturer recommended substitute and follow the manufacturer s instructions for
15. 7000 appliance has one power cable All the other appliances come with two power cables but they can also operate if only one power cable is connected except the MPX 22040 22060 22080 22100 22120 which comes with four power cables and requires 86 Citrix NetScaler Hardware Installation and Setup Guide two power cables for proper operation A separate ground cable is not required because the three prong plug provides grounding To connect the appliance to the power source 1 Connect one end of the power cable to the power outlet on the back panel of the appliance next to the power supply as shown in the following figure Figure 3 10 Inserting a power cable 2 Connect the other end of the power cable to a standard 110V 220V power outlet 3 If a second power supply is provided repeat steps 1 and 2 to connect the second power supply Note The 9010 FIPS 12000 10G MPX 9700 10500 12500 15500 MPX 11500 13500 14500 16500 18500 20500 MPX 17500 19500 21500 and MPX 17550 19550 20550 21550 appliances emit a high pitched alert if one power supply fails or if you connect only one power cable to the appliance To silence the alarm you can press the small red button located on the back panel of the appliance Switching on the Appliance After you have installed the appliance in a rack and connected the cables verify that the power cable is properly connected If you have installed a second power supply make sure the second cable i
16. Contents PE RAG eee ca ecco se ete ab ocean Seder ara a a a aa ee eae aa 7 Formatting Conventions for NetScaler Documentation 00 ec ee eee neers 7 Documentation Available on the NetScaler Appliance 22 00ccceee eee eeeeeees 8 Getting Service and Support 02 0 0c cece eee e eect eee eee ee eee eeeeeeeeeaes 9 NetScaler Documentation Feedback 022 0 cece cece eee e cee eee e eee eeeeeeaees 9 1 Introduction to the Hardware Platforms cceeceeeeeeeeee eee eee eee eee ee eee eeeeeeeeaees 11 Common Hardware Components 02 0cecee cence eee eee eee e eee e eee eeeeeeeeeaee 12 LEED DISPlaY ie s aie ch EE akaine oak ais T taunt od ealnceusa E E A 12 POSi enaa a aeawe dae ania es T a a i Gat dda ve aaa dda sede aa eas 16 RS232 Serial Port 002 cece cece e eect E E AE E eee AE A A 17 Copper Ethernet Ports 0cc cece c cece cece eect eee eset eeeeeaeeeaees 17 Management Ports i 2 c02nideediadiadtiaddaes dean iaedananaaeeaadddase TAA 17 1G SFP 10G SFP and XFP Ports 0000 annann cece cent teen eens eees 17 1G Pluggable Media 0 c cee cc cece ence n ee tenet een eee nn eee e anes 18 10 GE Pluggable Media 0 c cece cence eee tenner en K AA 20 LED Port Status Indicators 00 ccc cece eee cece eee cette eee eeeeees 23 Field Replaceable Units 02 020 cece cece ete eee eee eee eect e
17. Figure 1 14 Inserting the Replacement DC Power Supply 5 When the power supply is completely inserted into its slot release the lever 6 Connect the power supply to a power source If connecting all power supplies plug separate power cords into the power supplies and connect them to separate wall sockets Note NetScaler appliances emit a high pitched alert if one power supply fails or if you connect only one power cable to an appliance in which two power supplies are installed To silence the alarm press the small red button on the back panel of the appliance The disable alarm button is functional only when the appliance has two power supplies CompactFlash Card The NetScaler software is stored on either the solid state drive or the CompactFlash card The following MPX platforms store the NetScaler software on the CompactFlash card Citrix NetScaler MPX 5500 Citrix NetScaler MPX 7500 and MPX 9500 Citrix NetScaler MPX 9700 MPX 10500 MPX 12500 and MPX 15500 Citrix NetScaler MPX 15000 Citrix NetScaler Hardware Installation and Setup Guide Citrix NetScaler MPX 17000 Note The CompactFlash card is mounted as flash on the above platforms The CompactFlash card specifications vary by NetScaler hardware platform A CompactFlash card from one platform does not necessarily work on a different platform Replacing a CompactFlash Card Note These instructions apply to the Citrix NetScaler MPX 5500 MPX 7500
18. NMI Button that is used at the request of Technical Support and produces a core dump on the NetScaler You must use a pen pencil or other pointed object to press this red button which is recessed to prevent unintentional activation Two removable hard disk drives that are used to store user data Disable alarm button This button is functional only when the appliance has two power supplies Press this button to stop the power alarm from sounding when you have plugged the appliance into only one power outlet or when one power supply is malfunctioning and you want to continue operating the appliance until it is repaired Dual power supplies each rated at 650 watts 110 220 volts Citrix NetScaler MPX 15000 The Citrix NetScaler MPX 15000 appliance is a 2U appliance with 2 dual core processors and 16 GB of memory The MPX 15000 is a high capacity hardware platform intended for heavy use in enterprise and service provider environments The following figure shows the front panel of the MPX 15000 appliance 51 Chapter 1 52 Introduction to the Hardware Platforms Figure 1 44 Citrix NetScaler MPX 15000 appliance front panel 10 100 1000BASE T Ethernet Ports LCD Console Port Management Port 10G XFP Ports The appliance has the following ports RS232 serial console port 10 100 1000BASE T copper Ethernet management port numbered 0 1 Two XFP 10 Gigabit Small Form Factor Pluggable fiber optic ports numbe
19. Processors 2 six core 2 six core 2 eight core Memory 48 GB 96 GB 256 GB Ports 1G NA NA 12x1G SFP 24x10G SFP model 12xcopper fiber 1G SFP ports Ports 10G 8x10G SFP ports 8x10G SFP 12x1G SFP 24x10G ports SFP model 24x10G SFP ports 24x10G SFP ports model 24x10G SFP ports Number of 2 2 4 Power Supplies AC Power 100 240 VAC 100 240 VAC 12x1G SFP 24x10G Supply input SFP model voltage 50 60 Hz 50 60 Hz frequency amp 6 5 3 5 A 6 5 3 5 A aa current 50 60Hz 6 0 12 0A 24x10G SFP model 100 240VAC 50 60Hz 6 5 15 5A Maximum 650 W 850 W 12x1G SFP 24x10G Power SFP model Consumption 1050 W 65 Chapter 1 66 Introduction to the Hardware Platforms MPX 17500 MPX 19500 MPX 21500 MPX 17550 MPX 19550 MPX 20550 MPX 21550 MPX 22040 MPX 22060 MPX 22080 MPX 22100 MPX 22120 24x10G SFP model 1400 W Heat 2200 BTU per hour 2900 BTU per 12x1G SFP 24x10G Dissipation hour SFP model 2 000 2 6000 BTU per hour 24x10G SFP model 2 700 3 800 BTU per hour Weight 40 lbs 40 lbs 85 lbs 18 14 kg 18 14 kg 38 56 kg Height 2U 2U 2U Width EIA 310 D for 19 inch EIA 310 D for EIA 310 D for 19 inch racks 19 inch racks racks Depth 24 75 in or 62 865 cm 24 75 in or 28 in or 72 cm 62 865 cm Operating 0 40 C 0 40 C 0 40 C Temperature 32 104 F 32 104 F 32 104 F Humidity range 5 95 5 95 20 80 non condensing Safety TUV TUV CSA Certificatio
20. SFP transceiver port pressing it in until you hear the transceiver snap into place 4 Move the locking hinge to the DOWN position as shown in the following figure 83 Chapter3 Installing the Hardware Figure 3 7 Locking an XFP transceiver ay Verify that the LED is green and blinks twice which indicates that the transceiver is functioning correctly Do not remove the dust caps attached to the transceiver and cable until you are ready to insert the cable To remove an XFP 10G SFP transceiver 1 84 Disconnect the cable from the XFP 10G SFP transceiver Replace the dust cap on the cable before putting it away gt Danger Do not look directly into fiber optic transceivers or cables They emit laser beams that can damage your eyes Unlock the XFP 10G SFP transceiver by moving the locking hinge to the UP position Hold the XFP 10G SFP transceiver between your thumb and index finger and slowly pull it out of the port Replace the dust cap on the transceiver before putting it away Put the XFP 10G SFP transceiver into its original box or another appropriate container Citrix NetScaler Hardware Installation and Setup Guide Connecting the Cables When the appliance is securely mounted on the rack you are ready to connect the cables Ethernet cables and the optional console cable are connected first Connect the power cable last gt Danger Before installing or repairing the appliance re
21. The appliances ship with a set of rails which you must install before you mount the appliance The only tools that you need for installing an appliance are a Phillips screwdriver and a flathead screwdriver A Caution If you are installing the appliance as the only unit in the rack mount it at the bottom If the rack contains other units make sure that the heaviest unit is at the bottom If the rack has stabilizing devices available install them before mounting the appliance The following table lists the different hardware platforms and the rack units required for each platform Table 3 1 Height Requirements For Each Platform Platform Number of rack units 7000 One rack unit 9010 FIPS 12000 10G Two rack units MPX 5500 One rack unit MPX 5550 5650 One rack unit MPX 7500 9500 One rack unit MPX 8200 8400 8600 8800 One rack unit MPX 9700 10500 12500 15500 Two rack units MPX 15000 MPX 17000 Two rack units MPX 11500 13500 14500 16500 18500 20500 Two rack units MPX 17500 19500 21500 Two rack units MPX 17550 19550 20550 21550 Two rack units MPX 22040 22060 22080 22100 22120 Two rack units 76 Citrix NetScaler Hardware Installation and Setup Guide Each appliance ships with a mounting rail kit that contains two rail assemblies one for the left side and the other for the right side of the appliance and screws to attach the rails An assembly consists of an inner rail and a rack rail The
22. Unpack the box that contains your new appliance on a sturdy table with plenty of space and inspect the contents Use the following list to verify that you received everything that should have been included in the box The appliance you ordered One RJ 45 to DB 9 adapter One 6 ft RJ 45 DB 9 cable The following list specifies the number of power cables included for each appliance model e One power cable for the MPX 5500 MPX 5550 5650 MPX 7500 9500 and MPX 8200 8400 8600 8800 appliances e Two power cables for the 9010 FIPS 12000 10G MPX 15000 MPX 17000 MPX 9700 10500 12500 15500 MPX 11500 13500 14500 16500 18500 20500 MPX 17500 19500 21500 and MPX 17550 19550 20550 21550 appliances e Four power cables for the MPX 22040 22060 22080 22100 22120 appliance Note Make sure that a power outlet is available for each cable Note For Brazilian customers Citrix does not ship a power cable Use a cable that conforms to the ABNT NBR 14136 2002 standard One standard 4 post rail kit Note If the kit that you received does not fit your rack contact your Citrix sales representative to order the appropriate kit In addition to the items included in the box with your new appliance you will need the following items to complete the installation and initial configuration process Ethernet cables for each additional Ethernet port that you will connect to your network One available Ethernet port on your network switc
23. a forward slash The first number is the port adapter slot number and will always be either 0 or 1 The second number is the interface port number Ports on appliances are numbered sequentially starting with 1 53 Chapter 1 Introduction to the Hardware Platforms When facing the bezel the upper LEDs to the left of each port represent connectivity They are lit and amber in color when active The lower LEDs represent throughput They are lit and green when active The following figure shows the back panel of the MPX 17000 appliance Figure 1 47 Citrix NetScaler MPX 17000 appliance back panel Hard Disk Drives Dual Power Supplies 1 CompactFlash Card Fans NMI Button The following components are visible on the back of the MPX 17000 appliance Removable hard disk drive that is used to store user data Dual power supplies each rated at 500 watts 110 220 volts You plug separate power cords into the power supplies and connect them to separate wall sockets The MPX 17000 functions properly with a single power supply the extra power supply serves as a backup e Non maskable interrupt NMI button which signals the MPX 17000 to perform an orderly shutdown after saving all files You must use a pen pencil or other pointed object to press this button which is located inside a small hole to prevent it from being pressed accidentally Removable CompactFlash card that is used to store the NetScaler software Citrix N
24. a previous version of the ns conf file to the nsconfig directory by using an SCP utility or by pasting the previous configuration into the nsconfig ns conf file from the NetScaler command prompt To load the new ns conf file restart the NetScaler appliance by entering the reboot command at the NetScaler command prompt Citrix NetScaler Hardware Installation and Setup Guide Solid State Drive A solid state drive SSD is a high performance device that stores data in solid state flash memory The MPX solid state drives contain the boot loader configuration file configuration file ns conf licenses and for some models the NetScaler software and the user data The NetScaler software is stored on either the SSD or the CompactFlash card The following MPX platforms store the NetScaler software on the SSD The SSD is mounted as flash Citrix NetScaler MPX 5550 and MPX 5650 Citrix NetScaler MPX 8200 MPX 8400 MPX 8600 and MPX 8800 Citrix NetScaler MPX 11500 MPX 13500 MPX 14500 MPX 16500 MPX 18500 and MPX 20500 Citrix NetScaler MPX 17500 MPX 19500 and MPX 21500 Citrix NetScaler MPX 17550 MPX 19550 MPX 20550 and MPX 21550 Citrix NetScaler MPX 22040 MPX 22060 MPX 22080 MPX 22100 and MPX 22120 Note On the MPX 5550 5650 and MPX 8200 8400 8600 8800 appliances both flash and var are mounted from different partitions of the same SSD drive Replacing a Solid State Drive Note These instructions apply to
25. battery replacement Never remove a power supply cover or any sealed part that has the following label Hazardous voltage current and energy levels are present inside any component that has this label attached There are no user serviceable parts inside these components If you suspect a problem with one of these parts contact Citrix Technical Support Appliance Precautions Determine the placement of each component in the rack before you install the rail Install the heaviest appliance first at the bottom of the rack and then work upward Distribute the load on the rack evenly An unbalanced rack is hazardous Allow the power supply units and hard drives to cool before touching them Install the equipment near an electrical outlet for easy access Mount equipment in a rack with sufficient airflow for safe operation For a closed or multiple unit rack assembly the ambient operating temperature of the rack environment might be greater than the ambient temperature of the room 73 Chapter 2 Preparing for Installation Therefore consider the lowest and highest operating temperatures of the equipment when making a decision about where to install the appliance in the rack Rack Precautions 74 Make sure that the leveling jacks on the bottom of the rack are fully extended to the floor with the full weight of the rack resting on them For a single rack installation attach a stabilizer to the rack For a
26. by using the LCD keypad press the lt key You are prompted to enter the subnet mask NetScaler IP address NSIP and gateway in that order respectively The subnet mask is associated with both the NSIP and default gateway IP address The NSIP is the IPv4 address of the NetScaler appliance The default gateway is the IPv4 address for the router which will handle external IP traffic that the NetScaler cannot otherwise route The NSIP and the default gateway should be on the same subnet If you enter a valid value for the subnet mask such as 255 255 255 224 you are prompted to enter the IP address Similarly if you enter a valid value for the IP address you are prompted to enter the gateway address If the value you entered is Citrix NetScaler Hardware Installation and Setup Guide invalid the following error message appears for three seconds where xxx XXX XXX XXX is the IP address you entered followed by a request to re enter the value Invalid addr RAR KAR KAKRA If you press the ENTER key without changing any of the digits the software interprets this as a user exit request The following message will be displayed for three seconds Exiting menu XXX XXX XXX XXX If all the values entered are valid when you press the ENTER key the following message appears Values accepted Rebooting The subnet mask NSIP and gateway values are saved in the configuration file Note For information about deploying a
27. f 2 optional Supplies AC Power 100 240 VAC 100 240 VAC 100 240 VAC 100 240 VAC Supply input voltage 50 60 Hz 50 60 Hz 50 60 Hz 47 63 Hz frequency amp 3 1 5 A 2 5 A 3 1 5 A current Maximum 260 W 300 W 260 W 700 W Power Consumption Heat 887 BTU per 630 BTU per hour 887 BTU per hour Dissipation hour Weight 22 lbs 32 lbs 23 lbs with one 52 lbs ower suppl 9 98 kg 14 5 kg p ee 23 58 kg 10 43 kg with one power supply Height 1U 1U 1U 2U Width EIA 310 D EIA 310 D for 19 EIA 310 D for 19 EIA 310 D for for 19 inch inch racks inch racks 19 inch racks racks 61 Chapter 1 62 Introduction to the Hardware Platforms Certification s MPX 5500 MPX 5550 MPX MPX 7500 MPX MPX 15000 5650 9500 Depth 21 75 in or 24 02 in or 61 cm 21 75 inor 55cm 18 5 in or 47 55 cm cm Operating 0 40 C 0 40 C 0 40 C 0 35 C Temperature 32 104 F 32 104 F 32 104 F 32 95 F Humidity 5 95 5 95 5 95 5 95 range non condensing Safety CSA CSA CSA UL amp TUV C EMC amp FCC Part 15 FCC Part 15 Class FCC Part 15 Class FCC Part 15 Susceptibilit Class A CE A CE C Tick A CE C Tick Class A y C Tick CCC VCCI A CCC KCC CCC KCC NOM DoC CE KCC NOM NOM SASO SABS PCT VCCI SASO VCCI CNS PCT VCCI PCT SABS AN NES SASO SABS Compliance RoHS WEEE RoHS WEEE RoHS WEEE RoHS WEEE Table 1 18
28. multiple rack installation couple attach the racks together Always make sure that the rack is stable before extending a component from the rack Extend only one component at a time Extending two or more simultaneously might cause the rack to become unstable The handles on the left and right of the front panel of the appliance should be used only for extending the appliance out of the rack Do not use these handles for mounting the appliance on the rack Use the rack rail hardware described later instead Chapter 3 Installing the Hardware Topics e Rack Mounting the Appliance Installing and Removing 1G SFP Transceivers Installing and Removing XFP and 10G SFP Transceivers e Connecting the Cables e Switching on the Appliance After you have determined that the location where you will install your appliance meets the environmental standards and the server rack is in place according to the instructions you are ready to install the hardware After you mount the appliance you are ready to connect it to the network toa power source and to the console terminal that you will use for initial configuration To complete the installation you turn on the appliance Be sure to observe the cautions and warnings listed with the installation instructions 75 Chapter3 Installing the Hardware Rack Mounting the Appliance Most appliances can be installed in standard server racks that conform to EIA 310 D specification
29. nsconfig ssh Use the binary transfer mode to copy the public key to this directory bin put id rsa pub 6 Open a connection to the remote NetScaler appliance by using an SSH client such as PuTTY and perform the following a b 100 Log on to the remote appliance using the administrator credentials Go to the NetScaler shell gt shell At the shell prompt change the directory to nsconfig ssh root ns cd nsconfig ssh Append the public key to the authorized keys file At the shell prompt type root ns cat id_rsa pub gt gt authorized keys Note If the authorized_keys file does not exist at the appliance you need to first create the file and then append the contents Change the permission of the flash nsconfig and ssh directories to 755 root ns chmod 755 flash root ns chmod 755 flash nsconfig root ns chmod 755 flash nsconfig ssh Change the permission of the authorized _ keys file to 744 root ns chmod 744 authorized keys Citrix NetScaler Hardware Installation and Setup Guide g Optionally remove the public key root ns rm id rsa pub 7 On the client verify that you can connect to the remote NetScaler appliance by using SSH without entering the password If using the default file name for the public private key pair ssh lt user name gt lt NetScalerIPAddress gt If using ns_comm_key when nsinternal user is disabled for the public private key pair ssh
30. on the Appliance 0 c cece eee cee ete teen e eee eee eeeeeeaaes 87 To switch on the appliance 0 0 cece ce eee cece e eee ee teen eee eeeeees 87 4 Initial Config ration erinran fanin arraira ri iaa eee erie oecees 89 Using the LCD Keypad s reiia ni ti ise ESEE ade Maw EAEE Poa eee eines 90 Using the NetScaler Serial Console cece cece eee eee eee eee eee etn eee tnn eee e ae 91 To configure initial settings by using a serial console 0 cee cee eee eee eee eee 91 Using the Setup Wizarda cosan cse eian niaaa E a AA AATA AEA GE AA aa 93 To configure initial settings by using the Setup Wizard ccc eee ee eee eee 93 Using DHCP for Initial ACCESS reiege rsa Era LEIEN EE TREES ALVES EEE EETA 94 Prerequisite Sya a a aaa a a a a babes 95 To configure a Linux UNIX DHCP server for the NetScaler appliance 95 Sample DHCP configuration dhcpd conf cece ec cece e eee e eee 96 Implementing an Initial NetScaler Configuration from a Remote Computer 96 To find the SNIP address from the NetScaler console 0eeeeeee ees 97 To find the SNIP address from the DHCP server cceeeeeee eee eeees 97 Using DHCP When a Configuration File is Present 0 cece eee eee eee ees 98 Accessing a NetScaler by Using SSH Keys and No Password eeeeeeeeees 99 To generate the keys and connect to a remote NetScaler by
31. place For square hole and round hole non threaded racks insert studs into hole in the rear of the rack Latching spring Rack front Do not insert screw into this hole until you have installed the appliance into the rack To install the appliance in the rack Align the inner rails attached to the appliance with the rack rails Slide the appliance into the rack rails keeping the pressure even on both sides Verify that the appliance is locked in place by pulling it all the way out from the 79 Chapter 3 Installing the Hardware Figure 3 5 Rack Mounting the Appliance Step 3 Press in latch to slide out the appliance from the rack Step 2 Attach SSS S8 SES SEES SEES 2 OSS SS Be 2 eee eee SSS Se eee eee the outer Step 1 Attach the inner rail to rails to the appliance by using the the rack screws provided Installing and Removing 1G SFP Transceivers 80 Note This section applies to the 9010 FIPS 12000 10G MPX 8200 8400 8600 8800 MPX 9700 10500 12500 15500 MPX 11500 13500 14500 16500 18500 20500 and MPX 22040 22060 22080 22100 22120 appliances A Small Form Factor Pluggable SFP is a compact transceiver that can operate at speeds of up to 1 gigabit per second and is available in both copper and fiber types Inserting a 1G SFP copper transceiver converts the 1G SFP port to a 1000BASE T port Inserting a 1G SFP fiber transceiver converts the 1G SFP po
32. ports RS232 serial console port Two 10 100 1000Base T copper Ethernet management ports numbered 0 1 and 0 2 from left to right These ports are used to connect directly to the appliance for system administration functions Network Ports e MPX 7500 9500 8x10 100 1000Base T copper Ethernet ports Eight 10 100 1000Base T copper Ethernet ports numbered 1 1 1 2 1 3 and 1 4 on the top row from left to right and 1 5 1 6 1 7 and 1 8 on the bottom row from left to right e MPX 7500 9500 4x1G SFP 4x10 100 1000Base T copper Ethernet ports Four 1 gigabit copper or fiber 1G SFP ports numbered 1 1 1 2 1 3 and 1 4 on the top row from left to right and four 10 100 1000BASE T copper Ethernet ports RJ45 numbered 1 5 1 6 1 7 and 1 8 on the bottom row from left to right The following figure shows the back panel of the MPX 7500 9500 appliance Figure 1 34 Citrix NetScaler MPX 7500 9500 back panel Compact Flash Card Power Switch Serial Number Label Hard Disk Drive USB Port recessed iia ae utton shown with optiona redundant power supply Citrix NetScaler Hardware Installation and Setup Guide The following components are visible on the back panel of the MPX 7500 9500 Four gigabyte removable CompactFlash card that is used to store the NetScaler software e Power switch which turns off power to the MPX 7500 9500 just as if you were to unplug the power supply Press the switch for five seconds to turn
33. server After completing the initial configuration you can manually return the DHCP IP address to the server pool Citrix NetScaler Hardware Installation and Setup Guide Alternatively restarting the appliance automatically releases the DHCP IP address back to the server pool You can find out the SNIP address assigned to the appliance from the NetScaler console or from the DHCP server To find the SNIP address from the NetScaler console At the console prompt type gt sh dhcpParams DHCP Client on next reboot is ON DHCP Client Current State Active DHCP Client Default route save OFF DHCP Rae quassec Eco Ae GSA eeu DACE RaAccquasecmNcrmasikeiZo broom oor 0 DHCP acquired Gateway 192 168 2 1 Done To find the SNIP address from the DHCP server Look in the dhcpd leases file for the last entry with the sysid of your appliance in the uid or client hostname field Example The following entry in a DHCP server s dhcpd leases file verifies the binding state of the appliance whose sysid is 45eae1a8157e89b9314f Tease 92r NG oi ea starce 3 2013 08 19 00 40337 ances POO IOR EE lrt 3 2013 08 19 00 40 37 binding state active next binding state free hardware ethernet 00 d0 68 11 f4 d6 uid 45eaela8157e89b9314 client hostname 45eael1a8157e89b9314 F In the above example the binding state is ACTIVE and the IP address assigned to the appliance is 192 168 2 127 The following table describes DHCP related CLI commands tha
34. so that we can enhance the documentation You can send an email to nsdocs_feedback citrix com In the subject line specify Documentation Feedback Please include the title of the guide and the page number in the email message You can also provide feedback through the Knowledge Center at http support citrix com To provide feedback at the Knowledge Center home page 1 Go to the Knowledge Center home page at http support citrix com 2 On the Knowledge Center home page under Products expand NetScaler and then click the NetScaler release for which you want to provide feedback 3 On the Documentation tab click the guide name and then click Article Feedback 10 Preface 4 On the Documentation Feedback page complete the form and then click Submit Chapter 1 Introduction to the Hardware Platforms Topics Common Hardware Components Hardware Platforms Summary of Hardware Specifications The NetScaler hardware platforms range from the single processor MPX 5500 platform to the high capacity MPX 22040 22060 22080 22100 22120 hardware platform The various NetScaler hardware platforms are similar in that they use the same types of components but different models provide different hardware capabilities All NetScaler hardware platforms support the NetScaler software Some of the hardware platforms are available as dedicated application firewall appliances or secure application access appliances
35. the Citrix NetScaler MPX 5550 5650 MPX 8200 8400 8600 8800 MPX 11500 13500 14500 16500 18500 20500 MPX 17500 19500 21500 MPX 17550 19550 20550 21550 and MPX 22040 22060 22080 22100 22120 appliances Replacement solid state drives SSDs contain a pre installed version of the NetScaler software and a generic configuration file ns conf but they do not contain SSL related certificates and keys or custom boot settings Configuration files and customized settings must be restored to a replacement drive from a backup storage location at the customer site if available The files to be restored might include flash nsconfig ns conf The current configuration file flash nsconfig ZebOS conf The ZebOS configuration file flash nsconfig license The licenses for the NetScaler features flash nsconfig ssl The SSL certificates and keys required for encrypting data to clients or to backend servers e nsconfig rc netscaler Customer specific boot operations optional To replace a solid state drive 1 At the NetScaler command prompt exit to the shell prompt Type shell 33 Chapter 1 Introduction to the Hardware Platforms 2 4 5 6 34 Shut down the NetScaler appliance by typing the following command at the shell prompt shutdown p now Locate the SSD on the back panel of the appliance Push the safety latch of the drive cover to the right or down depending on the platform while pulling out on the drive
36. the request of Technical Support to produce a NetScaler core dump You must use a pen pencil or other pointed object to press this red button which is recessed to prevent unintentional activation Disable alarm button which is nonfunctional This button is functional only if you install a second power supply Press this button to stop the power alarm from sounding when you have plugged the appliance into only one power outlet or when one power supply is malfunctioning and you want to continue operating the appliance until it is repaired Single power supply rated at 450 watts 110 220 volts Citrix NetScaler MPX 9700 MPX 10500 MPX 12500 and MPX 15500 The Citrix NetScaler MPX 9700 10500 12500 15500 are 2U appliances each with 2 quad core processors and 16 gigabytes GB of memory All these appliances are also available in a 10G model and a FIPS model The following figure shows the front panel of the MPX 9700 10500 12500 15500 Figure 1 38 Citrix NetScaler MPX 9700 10500 12500 15500 front panel 1G SFP Ports LCD Keypad LCD Console Port Management Ethernet Ports Ports The following figure shows the front panel of the MPX 9700 10500 12500 15500 10G 47 Chapter 1 48 Introduction to the Hardware Platforms Figure 1 39 Citrix NetScaler MPX 9700 10500 12500 15500 10G front panel 10G SFP Ports LCD Keypad ices t 1G SFP Ports Console Po
37. the transceiver and cable 2 Insert the LC connector on one end of the fiber optic cable into the appropriate port on the front panel of the appliance 3 Insert the connector on the other end into the target device such as a router or switch 4 Verify that the LED glows amber when the connection is established Connecting the Console Cable You can use the console cable to connect your appliance to a computer or terminal from which you can configure the appliance Alternatively you can use a computer connected to the network Before connecting the console cable configure the computer or terminal to support VT100 terminal emulation 9600 baud 8 data bits 1 stop bit parity and flow control set to NONE Then connect one end of the console cable to the RS232 serial port on the appliance and the other end to the computer or terminal To connect the console cable to a computer or terminal 1 Insert the DB 9 connector at the end of the cable into the console port that is located on the front panel of the appliance as shown in the following figure Figure 3 9 Inserting a console cable Note To use a cable with an RJ 45 converter insert the optional converter provided into the console port and attach the cable to it 2 Insert the RJ 45 connector at the other end of the cable into the serial port of the computer or terminal Connecting the Power Cable An MPX 5500 MPX 5550 5650 MPX 7500 9500 MPX 8200 8400 8600 8800 and
38. using SSH keys 99 Changing the Administrative Password 2 cece eee e eee eee eee eee eee e enn e teed 101 To change the administrative password by using the configuration utility 101 To change the administrative password by using the command line interface 102 5 Lights Out Management Port of the NetScaler Appliance c seceeeeeeeeeeeeeeeees 103 Accessing the LOM Port by using a Web Browser 000 ce ecee eect nett teen eee nees 104 Configuring the LOM Poft 2 cc6 ce eee es ia dees ee dee ee senses eebbesbeweeeenbbadbewees 104 To Configure the NetScaler LOM Port cece cece cece eee eee een e eee aneees 104 Power Cycling the Appliance 0 0 ccc ec cnet e eee nee nent e eee n ene eennnees 105 To power cycle the appliance 00 cece cece eee eee eee teen ee ee eee rnnr 105 Performing a Core DUMP 6 cece eee teen teen ee eee e enn eee n ene AAEE 105 To perform a core GUMD 022 cc ccc e cece cnet eee ceed ee ee eee eee ee eeeeaaes 105 Accessing the Appliance by using the Access Console eccceee seen renere 105 Obtaining Properties of the Host 0 cece cece eee eect eee ee nent ee ene nn eens 106 Obtaining Health Monitoring Information 0 cece eee eee eee eee e eee 106 Obtaining the MAC Address and the Serial Number of the Appliance 106 Power Control Operations using the LOM P
39. 00710 NetScaler nominal MMF m 8200 8400 8600 8 EW3C0000710 10G SFP 2000MHz 800 MPX EW3D0000710 Ethernet km OM3 9700 10500 12500 EW3E0000710 Short Range 15500 MPX EW3F0000710 300m 50 125um 82m 17500 19500 2150 EW3P0000557 Single MMF 0 MPX EW3X0000710 500MHz km 11500 13500 1450 EW3Z0000585 OM2 0 16500 18500 20 500 MPX 50 125um 66m 47550 19550 2055 MMF 0 21550 MPX 400MHz km 22040 22060 2208 62 5 125u 33m 0 22100 22120 m MMF 200MHz km OM1 62 5 125u 26m m MMF 160MHz km Table 1 9 Short Reach XFP 10G Distance Specifications SKU Description Transmitt Fiber Type Typi Products er cal Waveleng Reac th nm h m EW3A0000713 Citrix 850nm 50 125um 300 12000 10G MPX EW3B0000713 NetScaler nominal MMF m 15000 17000 EW3C0000713 XFP Short 2000MHz EW3D0000713 Range 10 km OM3 EW3E0000713 Gigabit EW3F0000713 Ethernet 30 90 125um 82 m EW3P0000560 Om MNF EW3X0000713 Single 500MHz km EW3Z0000588 OM2 50 125um 66m MMF 400MHz km 62 5 125u 33m m MMF 200MHz km OM1 21 Chapter 1 22 Introduction to the Hardware Platforms 62 5 125u m MMF 160MHz km 26m Table 1 10 Long Reach Fiber 10G SFP Distance Specifications SKU Description Transmitt Fiber Type Typi Products er cal Waveleng Reac th nm h m EW3A0000711 Citrix 1310n
40. 1 1 1 2 1 3 and 1 4 on the middle row from left to right and 1 5 1 6 1 7 and 1 8 on the bottom row from left to right Citrix NetScaler Hardware Installation and Setup Guide Important The 10 gigabit ports on this appliance are labeled 10 1 and 10 2 The following figure shows the back panel of the MPX 9700 10500 12500 15500 appliances including the 10G model and FIPS model Figure 1 41 Citrix NetScaler MPX 9700 10500 1 2500 15500 MPX 9700 10500 12500 15500 FIPS and MPX 9700 10500 12500 15500 10G back panel Power Switch CompactFlash Card Serial Number Label j NMI Button Hard Disk Drive recessed Disable Alarm Button USB Port Dual Power Supplies The USB Port is reserved for a future release The following components are visible on the back panel of the MPX 9700 10500 12500 15500 including the 10G model and FIPS model Four GB removable CompactFlash Card that is used to store the NetScaler software Power Switch which turns off power to the appliance just as if you were to unplug the power supply Press the switch for five seconds to turn off the power Removable Hard Disk Drive that is used to store user data USB Port reserved for a future release Non maskable interrupt NMI Button that is used at the request of Technical Support and produces a core dump on the NetScaler You must use a pen pencil or other pointed object to press this red button which is recessed to prevent
41. 11 Chapter 1 Introduction to the Hardware Platforms Common Hardware Components Each platform has front panel and back panel hardware components The front panel has an LCD display and an RS232 serial console port The number type and location of ports copper Ethernet copper and fiber 1G SFP 10G SFP and XFP vary by hardware platform The back panel provides access to the fan and the field replaceable units power supplies CompactFlash card and solid state and hard disk drives LCD Display 12 The LCD display on the front of every appliance displays messages about the current operating status of the appliance These messages communicate whether your appliance has started properly and is operating normally If the appliance is not operating normally the LCD displays troubleshooting messages The LCD displays real time statistics diagnostic information and active alerts The dimensions of the LCD limit the display to two lines of 16 characters each causing the displayed information to flow through a sequence of screens Each screen shows information about a specific function The LCD has a neon backlight Normally the backlight glows steadily When there is an active alert it blinks rapidly If the alert information exceeds the LCD screen size the backlight blinks at the beginning of each display screen When the appliance shuts down the backlight remains on for one minute and then automatically turns off There are n
42. 22080 22100 2212 0 3007778 Citrix NetScaler 5m MPX 8200 8400 8600 8800 MPX DAC SFP Cable for 17500 19500 21500 MPX up to 5m distance 11500 13500 14500 16500 1850 0 20500 MPX 17550 19550 20550 21550 MPX 22040 22060 22080 22100 2212 0 Table 1 13 Cisco DAC TwinAx Passive Cables Specifications Cisco Part Number Description SFP H10Gb CU1M 10GBASE CU SFP Cable 1 Meter SFP H10Gb CU3M 10GBASE CU SFP Cable 3 Meter SFP H10Gb CU5M 10GBASE CU SFP Cable 5 Meter Note For more information contact Cisco sales support LED Port Status Indicators Note This section applies to the MPX 5500 MPX 5550 5650 MPX 7500 9500 MPX 8200 8400 8600 8800 MPX 9700 10500 12500 15500 MPX 17500 19500 21500 MPX 11500 13500 14500 16500 18500 20500 MPX 17550 19550 20550 21550 and MPX 22040 22060 22080 22100 22120 appliances 23 Chapter 1 24 Introduction to the Hardware Platforms The port LEDs show whether a link is established and traffic is flowing through the port The following table describes the LED indicators for each port There are two LED indicators for each port type Table 1 14 LED port status indicators Port Type LED Location LED Function LED Color LED Indicates 10G SFP 10 Gbps Left Link Activity Off No link Solid green Link is established but no traffic is passing through the port Blinking green Traffic is p
43. 55 255 0 OViETOn erOuUEeTSHOR Alye24 Ziel option domain name jeffbr local option domain name servers8 8 8 8 default lease time 21600 max lease time 43200 Subclass Weiticix 1 Worte z NS4 f vendor option space auto OViEHONE AWE Or KEV NCTE IX N Sie pool allow members of citrix 1 renge I92 168 gt 2 120 192 168 52 127 7 ODETON SUbNeCE Mask Zoom A001 ZOO OF Implementing an Initial NetScaler Configuration from a Remote Computer 96 When a new NetScaler appliance or any appliance that does not have a configuration file starts it automatically polls the DHCP server for an IP address and provides the DHCP server with its sysid The DHCP server selects one IP address from its pool and assigns it as a subnet IP SNIP address to the appliance The DHCP server includes the sysid of the appliance and the IP address that it assigns to the appliance in the server s dhcpd leases file To find the IP address currently assigned to your appliance look in the dhcpd leases file for the last entry with the sysid of your appliance in the uid or client hostname field Verify that the binding state in this entry is active If the binding state is not active but free the IP address is not yet associated with the appliance You can use this address to connect to the appliance and remotely configure the initial settings For example you can change the IP address subnet mask and gateway settings that were fetched from the DHCP
44. 5650 are 1U appliances Each model has one quad core processor and 8 gigabytes GB of memory The following figure shows the front panel of the MPX 5550 5650 appliance Figure 1 30 Citrix NetScaler MPX 5550 5650 front panel Ethernet Ports LCD Keypad cp 1 1 1 2 1 3 1 4 1 5 1 6 Console Port Management Ports Depending on the model the appliance has the following ports RS232 serial console port Citrix NetScaler Hardware Installation and Setup Guide Two 10 100 1000Base T copper Ethernet management ports RJ45 numbered 0 1 and 0 2 from left to right The management port is used to connect directly to the appliance for system administration functions Six 10 100 1000Base T copper Ethernet ports numbered 1 1 1 2 1 3 1 4 1 5 and 1 6 from left to right The following figure shows the back panel of the MPX 5550 5650 appliance Figure 1 31 Citrix NetScaler MPX 5550 5650 appliance back panel Solid State Drive Power Switch USB port Power Supply Solid State Drives NMI Button Recessed Reserved for future use The following components are visible on the back panel of the MPX 5550 5650 appliance 160 GB removable solid state drive which is used to store the NetScaler software and the user data Power switch which turns off power to the appliance just as if you were to unplug the power supply Press the switch for five seconds to turn off the power USB port reserved for a future release
45. 7500 MPX 19500 and MPX 21500 0cc eee ee Citrix NetScaler MPX 17550 MPX 19550 MPX 20550 and MPX 21550 Citrix NetScaler MPX 22040 MPX 22060 MPX 22080 MPX 22100 and MPX 2 Preparing for Installations ciscevvpeede ctewev vanced neces Vata lt aabay ideas Redeae Venue dedanadegeens Unpacking the Appliance 0 ccc ce cece cece ee cece e teen eee eee eee eeeeeeeaees Preparing the Site and Rack cece cece inaran roin NAAA een teen nent nen ees Site Requirements rione errondea cc cece eee ee cece e eee A a A AA E E A A E aaa Rack Requirements see nerinsenar des aias ia dn a a ia aa iaa d iya ae aat Cautions and WarningS cece AE EEan Ar EAA EERE TEA Ar A aT Electrical Safety Precautions 0 c cece cece cence eee eee e eee e teen eee nees Appliance Precautions d scs 0ses aut aa a den pad endive E es eer Rack Precautions i2c 0c6csdde duidbadsawe Seabees adn in Dade eatlnd aA E a a aa 3 Installing the Hardware dl cones ocsvetiweeedesbed btconstetewdanceekneeeidddtemeteiddedenes Rack Mounting the Appliance 06 00 cece cece cece eee eee cnet eee et ee eeeeees To remove the inner rails from the rail assembly 00 eee c eee e eens To attach the inner rails to the appliance 0 cc cece cece e cece eee tease To install the rack rails on the rack 22 06 c cece eee eee eee eee eee teen eeeeees To install the applian
46. 9500 MPX 9700 10500 12500 15500 MPX 15000 and MPX 17000 appliances only Replacement CompactFlash cards contain a preinstalled version of the NetScaler software and a generic configuration file ns conf but they do not contain SSL related certificates and keys or custom boot settings Configuration files and customized settings must be restored from a backup storage location at the customer site if available The files to be restored might include flash nsconfig ns conf The current configuration file e flash nsconfig ZebOS conf The ZebOS configuration file flash nsconfig license The licenses for the NetScaler features flash nsconfig ssl The SSL certificates and keys required for encrypting data to clients or to backend servers nsconfig rc netscaler Customer specific boot operations optional Note Verify that the card you receive is the correct type for your NetScaler appliance To replace a CompactFlash card 1 At the NetScaler command prompt exit to the shell prompt Type shell 2 Shut down the NetScaler appliance by typing one of the following commands at the shell prompt e Onan MPX appliance type shutdown p now e On a non MPX appliance type shutdown 3 Locate the CompactFlash slot on the back panel of the appliance 4 Disengage the CompactFlash by pushing the lever to the right of the CompactFlash slot If necessary use a pen or small screwdriver to push the lever in fully Pull t
47. C 100 240 VAC frequency 47 63 Hz 47 63 Hz 59 Chapter 1 60 Introduction to the Hardware Platforms 9010 FIPS 12000 10G Maximum Power Consumption 500 W 500 W Weight 52 lbs 52 lbs 23 59 kg 23 59 kg Height 2U 2U Width EIA 310 D EIA 310 D Depth 24 in or 61 cm 24 in or 61 cm Operating Temperature 0 40 C 0 40 C 32 104 F 32 104 F Humidity range non 5 95 5 95 condensing Safety Certifications TUV TUV EMC amp Susceptibility FCC Class A CB FCC CE VCCI C Tick NOM FCC Class A CB FCC CE VCCI C Tick NOM SASO CITC Compliance RoHS WEEE RoHS WEEE Table 1 17 MPX Platform Summary MPX 5500 MPX 5550 MPX MPX 7500 MPX MPX 15000 5650 9500 Processors 1 dual core 1 quad core 1 dual core 2 quad core Memory 4 GB 8 GB 8 GB 16 GB Ports 1G 4x10 100 10 6x10 100 1000Base 8x10 100 1000B 8x10 100 10 OOBase T T copper Ethernet ase T copper OOBase T copper ports Ethernet ports copper Ethernet model Ethernet ports ports 8x10 100 1000Ba se T copper Ethernet ports Citrix NetScaler Hardware Installation and Setup Guide MPX 5500 MPX 5550 MPX MPX 7500 MPX MPX 15000 5650 9500 4x1G SFP 4x10 100 1000B ase T copper Ethernet ports model Axcopper fiber 1G SFP ports 4x10 100 1000Ba se T copper Ethernet ports Ports 10G NA NA NA NA Nimpe af 1 with second Power 1 1
48. Chapter5 Lights Out Management Port of the NetScaler Appliance 108 Chapter 6 Migrating the Configuration of an Existing NetScaler Appliance to Another Appliance Topics If you are migrating to a new appliance you must make some changes to the configuration ns conf file of the old e To migrate a configuration appliance before you copy the configuration to the new appliance Note The following procedure does not apply to NetScaler FIPS appliances 109 Chapter6 Migrating the Configuration of an Existing NetScaler Appliance to Another Appliance To migrate a configuration 1 On the old appliance create a backup copy of the configuration file ns conf 2 Use a vi editor to edit the configuration file that you backed up For example you might want to change the user name host name and password Note You must remove all interface related configuration such as set interface bind vlan add channel bind channel and set channel 3 Shut down the old appliance 4 Perform initial configuration on the new appliance Connect to the serial console and at the command prompt type config ns to run the NetScaler configuration script Enter parameter values such as NetScaler IP address and subnet mask For information about performing initial configuration by using the configuration utility GUI or the LCD keypad see Initial Configuration 5 Restart the new appliance 6 Add a route on the new appliance At the command promp
49. Configuration 2 In User Name and Password type the administrator credentials You can obtain the initial user name and password from your sales representative or from Citrix Customer Service In Start in select Configuration and then click Login In the Setup Wizard click Next and then follow the instructions in the wizard Note To prevent an attacker from breaching your ability to send packets to the appliance choose a non routable IP address on your organization s LAN as your appliance IP address You have now completed initial configuration of your appliance To continue configuring the appliance choose one of the following options Citrix NetScaler If you are configuring your appliance as a standard NetScaler with other licensed features see Load Balancing Citrix Application Firewal If you are configuring your appliance as a standalone application firewall see Application Firewall Access Gateway If you are configuring your appliance as an Access Gateway see Access Gateway 9 3 Enterprise Edition Note For information about deploying a high availability HA pair see Configuring High Availability Using DHCP for Initial Access Note The terms NetScaler NetScaler appliance and appliance are used interchangeably For initial configuration of a NetScaler appliance Dynamic Host Configuration Protocol DHCP can eliminate dependency on the console by providing a subnet IP
50. Inserting a DAC into the 10G port 2 To remove the DAC pull the tab on the top of the DAC and then pull the DAC out of the port as shown in the following figure Figure 1 22 Removing a DAC from the 10G port 37 Chapter 1 Introduction to the Hardware Platforms Hardware Platforms The various NetScaler hardware platforms offer a wide range of features communication ports and processing capacities All the MPX platforms have multicore processors Citrix NetScaler 9010 FIPS The Citrix NetScaler 9010 Federal Information Processing Standards FIPS appliance is a 2U appliance with 1 single core processor and 2 GB of memory Note The NetScaler nCore build is not supported on this hardware platform The following figure shows the front panel of the 9010 FIPS appliance with copper Ethernet ports Figure 1 23 Citrix NetScaler 9010 FIPS front panel with copper Ethernet ports mum C TRIX gt e O amp O Ethernet Ports LCD Console Port The following figure shows the front panel of the 9010 FIPS appliance with fiber 1G SFP ports Figure 1 24 Citrix NetScaler 9010 FIPS front panel with 1G SFP ports LCD Console Port 1G SFP Ports The following components are visible on the front panel of the 9010 appliance RS232 serial console port Four ports numbered 1 1 1 2 1 3 and 1 4 from left to right Note The network port numbers on all appliances consist of two numbers separated by a forward slas
51. NC A AAAA Contri JOSVSSWNOIGCLS rete Done 102 Chapter 5 Lights Out Management Port of the NetScaler Appliance Topics Accessing the LOM Port by using a Web Browser Configuring the LOM Port Power Cycling the Appliance Performing a Core Dump Accessing the Appliance by using the Access Console Obtaining Properties of the Host Obtaining Health Monitoring Information Obtaining the MAC Address and the Serial Number of the Appliance Power Control Operations using the LOM Port The MPX 8200 8400 8600 8800 MPX 11500 13500 14500 16500 18500 20500 MPX 17550 19550 20550 21550 and MPX 22040 22060 22080 22100 22120 appliances have an Intelligent Platform Management Interface IPMI also known as the Lights out Management LOM port on the front panel of the appliance By using the LOM you can remotely monitor and manage the appliance independently of the NetScaler software You can remotely change the IP address perform different power operations and obtain information of the appliance such as health monitoring information MAC address serial number and properties of the host by connecting to the appliance through the LOM port By connecting the LOM port over a dedicated channel that is separate from the data channel you can make sure that connectivity to the appliance is maintained even if the data network is down 103 Chapter5 Lights Out Management Port of the NetScaler Appliance Accessing the L
52. OM Port by using a Web Browser By using a web browser you can remotely log on to the LOM port to obtain information about the appliance and perform different operations on the appliance To access the LOM by using a web browser 1 In a web browser type the IP address of the LOM port For initial configuration type the port s default address http 192 168 1 3 2 In the User Name box type nsroot 3 In the Password box type nsroot Configuring the LOM Port For initial configuration of the lights out management LOM port connect to the port s default IP address and change it to the address that you want to use for remote monitoring and management Also specify the administrator credentials and the network settings Note The LEDs on the LOM port are unoperational by design on all MPX platforms except MPX 22040 22060 22080 22100 22120 To Configure the NetScaler LOM Port 1 Connect the NetScaler LOM port to a management workstation or network 2 In a web browser type http 192 168 1 3 Note The NetScaler LOM port is preconfigured with the IP address 192 168 1 3 and subnet mask 255 255 255 0 3 In the User Name box type nsroot 4 In the Password box type nsroot 5 In the Configuration tab click Network and type values for the following parameters e IP Address IP address of the LOM port e Subnet Mask Subnet mask used to define the subnet of the LOM port e Default Gateway IP address of the router
53. SKU Description Transmitt Fiber Type Typi Products er cal Waveleng Reac th nm h m EW3A0000712 Citrix 1310nm 9 125um 10 MPX 7500 9500 EW3B0000712 NetScaler nominal SMF km MPX EW3C0000712 1G SFP 8200 8400 8600 8 EW3D0000712 Ethernet LX 800 MPX EW3E0000712 Single 9700 10500 12500 EW3F0000712 15500 EW3P0000559 12000 10G 9010 EW3X0000712 FIPS MPX EW3Z0000587 22040 22060 2208 0 22100 22120 Table 1 7 Long Reach Fiber 1G SFP Distance Specifications SKU Description Transmitt Fiber Type Typi Products er cal Waveleng Reac th nm h m EW3A0000711 Citrix 1310nm 9 125um 10 MPX EW3B0000711 NetScaler nominal SMF km 8200 8400 8600 8 EW3C0000711 1G SFP 800 MPX EW3D0000711 Ethernet 9700 10500 12500 EW3E0000711 Long Range 15500 MPX EW3F0000711 10km 17500 19500 2150 EW3P0000558 Single 0 MPX EW3X0000711 11500 13500 1450 EW3Z0000586 0 16500 18500 20 500 MPX 22040 22060 2208 0 22100 22120 10 GE Pluggable Media The following table lists the maximum distance specifications for 10G transceivers 20 Table 1 8 Short Reach Fiber 10G SFP Distance Specifications SKU Description Transmitt er Waveleng th nm Fiber Type Typi cal Reac h m Products Citrix NetScaler Hardware Installation and Setup Guide EW3A0000710 Citrix 850nm 50 125um_ 300 MPX EW3B00
54. SNIP address at which you can access the appliance to configure it remotely You can also use DHCP after initial configuration if for example you want to move a NetScaler to a different subnet To use DHCP you must first specify the NetScaler vendor class identifier on a DHCP server Optionally you can also specify the pool of IP addresses from which your NetScaler appliance can acquire an IP address If a pool is not specified the address is acquired from the general pool 94 Citrix NetScaler Hardware Installation and Setup Guide A new NetScaler appliance does not have a configuration file When you connect an appliance without a configuration file to the network its DHCP client automatically polls the DHCP server for an IP address If you have specified the NetScaler vendor class identifier on the DHCP server the server returns an address You can also enable the DHCP client on a previously configured appliance Prerequisites To use DHCP you must 1 2 Note the system ID sysid on the serial number sticker on the back panel of the appliance On an older appliance the system ID may not be available In this case use the MAC address instead of the system ID Set up a DHCP server and configure it with the NetScaler vendor class identifier To configure a Linux UNIX DHCP server for the NetScaler appliance 1 2 Specify citrix NS as the vendor class identifier for the NetScaler appliance by adding the followi
55. al MMF m MPX Citrix NetScaler Hardware Installation and Setup Guide EW3C0000234 1G SFP 2000MHz 8200 8400 8600 8 EW3D0000234 Ethernet SX km OM3 800 MPX EW3E0000234 300m 4 9700 10500 12500 EW3F0000234 Pack 50 125um 550 15500 EW3P0000142 MNF m 12000 10G 9010 EW3X0000234 500MHz km FIPS MPX EW3Z0000086 OM2 22040 22060 2208 0 22100 22120 50 125um 550 MMF m 400MHz km 62 5 125u 300 m MMF m 200MHz km OM1 62 5 125u 300 m MMF m 160MHz km Table 1 5 Short Reach Fiber 1G SFP Distance Specifications SKU Description Transmitt Fiber Type Typi Products er cal Waveleng Reac th nm h m EW3A0000710 Citrix 850nm 50 125um 550 MPX EW3B0000710 NetScaler nominal MMF m 8200 8400 8600 8 EW3C0000710 1G SFP 2000MHz 800 MPX EW3D0000710 Ethernet km OM3 9700 10500 12500 EW3E0000710 Short Range 715500 MPX EW3F0000710 300m 90 125um 550 17500 19500 2150 EW3P0000557 Single MMF m 0 MPX EW3X0000710 500MHz km 11500 13500 1450 EW3Z0000585 OM2 0 16500 18500 20 500 MPX 50 125um 550 22040 22060 2208 MNF m 0 22100 22120 400MHz km 62 5 125u 275 m MMF m 200MHz km OM1 62 5 125u 220 m MMF m 160MHz km 19 Chapter 1 Introduction to the Hardware Platforms Table 1 6 Long Reach Fiber 1G SFP Distance Specifications
56. assing through the port Right Speed Off No connection Solid green Traffic rate of 10 gigabits per second 1G SFP 1 Gbps Left Link Activity Off No link Solid green Link is established but no traffic is passing through the port Blinking green Traffic is passing through the port Right Speed Off No connection Yellow Traffic rate of 1 gigabit per second Ethernet RJ45 Left Speed Off No connection or a traffic rate of 10 Citrix NetScaler Hardware Installation and Setup Guide Port Type LED Location LED Function LED Color LED Indicates megabits per second Mbps Green Traffic rate of 100 Mbps Yellow Traffic rate of 1 gigabit per second Right Link Activity Off No link Solid green Link is established but no traffic is passing through the port Blinking green Traffic is passing through the port Management RJ45 Left Speed Off No connection or a traffic rate of 10 megabits per second Mbps Green Traffic rate of 100 Mbps Amber Traffic rate of 1 gigabit per second Right Link Activity Off No link Solid yellow Link is established but no traffic is passing through the port Blinking yellow Traffic is passing through the port 25 C
57. box or another appropriate container Installing and Removing XFP and 10G SFP Transceivers 82 Note This section applies to the 12000 10G MPX 8200 8400 8600 8800 MPX 9700 10500 12500 15500 MPX 15000 MPX 17000 MPX 11500 13500 14500 16500 18500 20500 MPX 17500 19500 21500 MPX 17550 19550 20550 21550 and MPX 22040 22060 22080 22100 22120 appliances A 10 Gigabit Small Form Factor Pluggable XFP or SFP is a compact optical transceiver that can operate at speeds of up to 10 gigabits per second The 12000 10G MPX 15000 and MPX 17000 appliances use XFP transceivers and the MPX 8200 8400 8600 8800 MPX 9700 10500 12500 15500 MPX 11500 13500 14500 16500 18500 20500 MPX 17500 19500 21500 MPX 17550 19550 20550 21550 and MPX 22040 22060 22080 22100 22120 appliances use 10G SFP transceivers Autonegotiation is enabled by default on the XFP 10G SFP ports into which you insert your XFP 10G SFP transceiver As soon as a link between the port and the network is established the mode is matched on both ends of the cable and for 10G SFP transceivers the speed is also autonegotiated Note An XFP transceiver is not hot swappable on the NetScaler appliances You must restart a NetScaler appliance after you insert an XFP transceiver Citrix NetScaler Hardware Installation and Setup Guide However the 10G SFP transceiver is hot swappable from release 9 3 build 57 5 and later on the NetScaler appliances that use the ixgbe ix interface Th
58. ce in the rack 0c cece cece ete eee eee eee eeeeeeaaes Installing and Removing 1G SFP Transceivers 0 ccc ce cece eee eee cent eee eens To install a 1G SFP transceiver 00 cece eee eee e eect e eee e teen eeeeeeaes To remove a 1G SFP transceiver 002 0c cece cece cence eee cnet eee eeeeenaes Installing and Removing XFP and 10G SFP Transceivers 0 eee ee neces To install an XFP 10G SFP transceiver 2 000 annann cece cece eee eee e eens To remove an XFP 10G SFP transceiver 02 ce cece eee cece eee eee ee es Connecting the Cables 2 2 2 0 cc ec cee eect dani EARE AAA A ARAS Connecting the Ethernet Cables 0 ccc ce eee eee e eee enn e tenet enn n ened To connect an Ethernet cable to a 10 100 1000BASE T port or 1G SFP copper trANSCEIVET 66 cece een eee enn eee dn need ented eee KEA To connect the Ethernet cable to a 1G SFP fiber 10G SFP or XFP MANSCEIVEN acces hahaa vice gs ont ah ease ga ees Abe kd N TA tn Oy PAA T EAEE E E D E E Connecting the Console Cable 0 0 cece cence tence nee ttn eee n eee e nen To connect the console cable to a computer or terminal 5 Citrix NetScaler Hardware Installation and Setup Guide Connecting the Power Cable 0 0 cece cece eee nee ener en eee nne eee aneees 86 To connect the appliance to the power SourCce 0e2ceeeee eee ee eees 87 Switching
59. ces NetScaler appliances support RS232 serial ports 10 100 1000Base T copper Ethernet ports 1 gigabit copper and fiber 1G SFP ports and 10 gigabit fiber SFP and XFP ports All NetScaler appliances have a combination of some or all of these ports For details on the type and number of ports available on your appliance see the section describing that platform Citrix NetScaler Hardware Installation and Setup Guide RS232 Serial Port The RS232 serial console port on the front panel of each appliance provides a connection between the appliance and a computer allowing direct access to the appliance for initial configuration or troubleshooting All hardware platforms ship with an appropriate serial cable used to connect your computer to the appliance For instructions on connecting your computer to the appliance see Installing the Hardware Copper Ethernet Ports The copper Ethernet ports installed on many models of the appliance are standard RJ45 ports There are two types of copper Ethernet ports that may be installed on your appliance 10 100BASE T port The 10 100BASE T port has a maximum transmission speed of 100 megabits per second Mbps Most platforms have at least one 10 100BASE T port 10 100 1000BASE T port The 10 100 1000BASE T port has a maximum transmission speed of 1 gigabit per second ten times faster than the other type of copper Ethernet port Most platforms have at least one 10 100 1000Base T port To
60. ch you install your appliance should meet the following criteria Rack characteristics Racks should be either integrated into a purpose designed server cabinet or be the floor to ceiling type bolted down at both top and bottom to ensure stability If you have a cabinet it should be installed perpendicular to a load bearing wall for stability and sufficient airflow If you have a server room your racks should be installed in rows spaced at least 1 meter 3 feet apart for sufficient airflow Your rack must allow your IT personnel unfettered access to the front and back of each server and to all power and network connections Power connections At minimum two standard power outlets per unit Network connections 71 Chapter 2 Preparing for Installation At minimum four Ethernet connections per rack unit Space requirements One empty rack unit for the Citrix NetScaler 7000 MPX 5500 MPX 5550 5650 MPX 7500 9500 and MPX 8200 8400 8600 8800 and two consecutive empty rack units for all other appliance models Note You can order the following rail kits separately e Compact 4 post rail kit which fits racks of 23 to 33 inches 2 post rail kit which fits 2 post racks Cautions and Warnings Electrical Safety Precautions 72 A Caution During installation or maintenance procedures wear a grounding wrist strap to avoid ESD damage to the electronics of the appliance Use a conductive wrist strap attached to a good earth gr
61. connect any of these ports to your network you plug one end of a standard Ethernet cable into the port and plug the other end into the appropriate network connector Management Ports Management ports are standard copper Ethernet ports RJ45 which are used for direct access to the appliance for system administration functions 1G SFP 10G SFP and XFP Ports A 1G SFP port can operate at a speed of 1 Gbps It accepts either a copper 1G SFP transceiver for operation as a copper Ethernet port or a fiber 1G SFP transceiver for operation as a fiber optic port The 10G SFP and XFP ports are high speed ports that can operate at speeds of up to 10 Gbps You need a fiber optic cable to connect to a 10G SFP or XFP port If the other end of the fiber optic cable is attached to a 1G SFP port the 10G SFP port automatically negotiates to match the speed of the 1G SFP port The following tables list the maximum distance specifications for NetScaler pluggable media 1G SFP 10G SFP and XFP transceivers Note The tables are categorized by 1G pluggable media and 10G pluggable media The 10G SFP modules are dual speed capable and support both 1G and 10G depending on the peer switch that the model connects to These are listed in both tables 17 Chapter 1 1G Pluggable Media 18 Introduction to the Hardware Platforms Both tables have the following columns SKU Citrix maintains multiple SKUs for the same part Description
62. e at which data is received in megabits per second The second line displays the rate of data transmission in megabits per second as shown in the following figure Figure 1 7 LCD Network Traffic Statistics Screen ee RxMBit s TxMBit s CPU Load Memory and Connections Screen The first line displays CPU utilization and memory utilization as percentages The second line displays the ratio of the number of server connections to the number of client connections Note If the number of server or client connections exceeds 99 999 the number is displayed in thousands indicated by the letter K Figure 1 8 LCD CPU Load Memory and Connections Screen Re ammam CPU 70 Mem 35 Con 2345 1200 K Port Information Screen The S row displays port speed flow control and duplex information The R row displays megabits received per second on the interface The first port in each row is the management port Figure 1 9 Port Information for an 8 port Appliance S xGgA GGHx R E E 14 Citrix NetScaler Hardware Installation and Setup Guide Figure 1 10 Port Information for a 10 port Appliance S GexGFEgxfTT R g Ess a The following table defines the various abbreviations and symbols that appear in the S row of the port information screen Table 1 1 Port Abbreviations and Symbols for S Row S row abbreviation symbol Indicates E A rate of 10 megabits per second full duplex mode and flow control OFF
63. e following platforms support 10G SPF transceivers MPX 8200 8400 8600 8800 MPX 9700 10500 12500 15500 10G and 10G FIPS MPX 11500 13500 14500 16500 18500 20500 MPX 17500 19500 21500 MPX 17550 19550 20550 21550 MPX 22040 22060 22080 22100 22120 The following platforms support XFP transceivers e MPX 15000 MPX 17000 A Caution NetScaler appliances do not support XFP 10G SFP transceivers provided by vendors other than Citrix Systems Attempting to install third party XFP 10G SFP transceivers on your NetScaler appliance voids the warranty Insert the XFP 10G SFP transceivers into the XFP 10G SFP ports on the front panel of the appliance Frequent installation and removal of transceivers shortens their life span Follow the removal procedure carefully to avoid damaging the transceiver or the appliance Caution Do not install the transceivers with the cables attached Doing so can damage the cable the connector or the optical interface of the transceiver To install an XFP 10G SFP transceiver 1 Remove the XFP 10G SFP transceiver carefully from its box gt Danger Do not look directly into fiber optic transceivers and cables They emit laser beams that can damage your eyes 2 Align the XFP 10G SFP transceiver to the front of the XFP 10G SFP transceiver port on the front panel of the appliance 3 Hold the XFP 10G SFP transceiver between your thumb and index finger and insert it into the XFP 10G
64. e rr rnrn nrn 26 Power Supply 2 000 e cece eee e cece eee e eee e eee eee ete eeeeteeeeteeeeeeees 26 CompactFlash Card 0 02cccce cece cece eee eee e E e AE A A 30 Solid State Dives ereere seek seed du ele knead Aa a Rr Aa san a aan 33 Hard Disk Drive 0c cece eee eee eee cece eee eee eee eee eeeeeees 35 Direct Attach Cables ii 220i cowaaa et caad enna ds bia dee dada Vedciaes b ed ead 36 Hardware Plathorms sc 4ccias dedteed oneness detach biia na debe aa orii a a bai eebua dass a aera a 38 Citrix NetScaler 9010 FIPS 0 2 0 cece cece ennn eee eee eee rrr e teen rnrn nnn 38 Citrix NetScaler 12000 10G 22 0 cece cece cece ete eee rnrn rnrn rnrn 39 Citrix NetScaler MPX 5500 02 cece cece cece eee e eect eee e rnnr rnrn rrr 41 Citrix NetScaler MPX 5550 and MPX 5650 002 cce cece eee eee eeaees 42 Citrix NetScaler MPX 7500 and MPX 9500 002 00 cece cece eee cnet eee e ees 43 Citrix NetScaler MPX 8200 MPX 8400 MPX 8600 and MPX 8800 45 Citrix NetScaler MPX 9700 MPX 10500 MPX 12500 and MPX 15500 47 Contents Citrix NetScaler MPX 11500 MPX 13500 MPX 14500 MPX 16500 MPX 18500 and MPX 20500 aeina aa Saad a eee detane kegel Citrix NetScaler MPX 15000 ccc cece cece eee cece e ence been e eee neeneeneees Citrix NetScaler MPX 17000 0 c cece cece cee cece cence nee a a Citrix NetScaler MPX 1
65. e semicircular handle perpendicular to the power supply Loosen the thumbscrew and press the lever toward the handle and pull out the existing power supply as shown in the following figure Note The illustration in the following figures might not represent the actual NetScaler appliance Figure 1 11 Removing the Existing AC Power Supply 2 Carefully remove the new power supply from its box 3 On the back of the appliance align the power supply with the power supply slot 4 Insert the power supply into the slot and press against the semicircular handle until you hear the power supply snap into place Citrix NetScaler Hardware Installation and Setup Guide Figure 1 12 Inserting the Replacement AC Power Supply 5 Connect the power supply to a power source If connecting all power supplies plug separate power cords into the power supplies and connect them to separate wall sockets Note NetScaler appliances emit a high pitched alert if one power supply fails or if you connect only one power cable to an appliance in which two power supplies are installed To silence the alarm press the small red button on the back panel of the appliance The disable alarm button is functional only when the appliance has two power supplies Replacing a DC Power Supply Citrix NetScaler MPX platforms can accommodate two power supplies except the MPX 22040 22060 22080 22100 22120 platform which can accommodate four power s
66. ease Power switch which turns off power to the appliance just as if you were to unplug the power supply Press the switch for five seconds to turn off the power Non maskable interrupt NMI button that is used at the request of Technical Support and produces a core dump on the NetScaler You must use a pen pencil or other pointed object to press this red button which is recessed to prevent unintentional activation Removable hard disk drive that stores user data Disable alarm button This button is functional only when the appliance has two power supplies Press this button to stop the power alarm from sounding when you have plugged the appliance into only one power outlet or when one power supply is malfunctioning and you want to continue operating the appliance until it is repaired Dual power supplies each rated at 650 watts 110 220 volts 55 Chapter 1 Introduction to the Hardware Platforms Citrix NetScaler MPX 17550 MPX 19550 MPX 20550 and MPX 21550 56 The Citrix NetScaler models MPX 17550 MPX 19550 MPX 20550 and MPX 21550 are 2U appliances Each model has two 6 core processors for a total of 12 physical cores 24 cores with hyper threading and 96 gigabytes GB of memory The following figure shows the front panel of the MPX 17550 19550 20550 21550 appliance Figure 1 50 Citrix NetScaler MPX 17550 19550 20550 21550 appliance front panel LCD Keypad LCD FP Ports 10G LOM Port Co
67. emit laser beams that can damage your eyes 2 Align the 1G SFP transceiver to the front of the 1G SFP transceiver port on the front panel of the appliance as shown in the following figure Note The illustration in the following figures might not represent your actual appliance Figure 3 6 Installing a 1G SFP transceiver 3 Hold the 1G SFP transceiver between your thumb and index finger and insert it into the 1G SFP transceiver port pressing it in until you hear the transceiver snap into place 81 Chapter 3 Installing the Hardware 4 Lock the transceiver 5 Verify that the LED is green and blinks twice which indicates that the transceiver is functioning correctly 6 If you are using a fiber 1G SFP transceiver do not remove the dust caps attached to the transceiver and the cable until you are ready to insert the cable To remove a 1G SFP transceiver 1 Disconnect the cable from the 1G SFP transceiver If you are using a fiber optic cable replace the dust cap on the cable before putting it away gt Danger Do not look directly into fiber optic transceivers or cables They emit laser beams that can damage your eyes 2 Unlock the 1G SFP transceiver 3 Hold the 1G SFP transceiver between your thumb and index finger and slowly pull it out of the port 4 If you are removing a fiber 1G SFP transceiver replace the dust cap before putting it away 5 Put the 1G SFP transceiver into its original
68. etScaler MPX 17500 MPX 19500 and MPX 21500 54 The Citrix NetScaler models MPX 17500 19500 21500 are 2U appliances Each model has two 6 core processors and 48 gigabytes GB of memory The following figure shows the front panel of the MPX 17500 19500 21500 appliance Figure 1 48 Citrix NetScaler MPX 17500 19500 21500 appliance front panel LCD Keypad 10G SFP Ports LCD Console Port Management Ports Citrix NetScaler Hardware Installation and Setup Guide The MPX 17500 19500 21500 appliances have the following ports RS232 serial console port e Two 10 100 1000Base T copper Ethernet management ports RJ45 numbered 0 1 and 0 2 from left to right These ports are used to connect directly to the appliance for system administration functions Eight 10G SFP ports numbered 10 1 10 2 10 3 and 10 4 on the top row from left to right and 10 5 10 6 10 7 and 10 8 on the bottom row from left to right The following figure shows the back panel of the MPX 17500 19500 21500 appliance Figure 1 49 Citrix NetScaler MPX 17500 19500 21500 appliance back panel Solid State Drive USB Port Power Switch Hard Disk Drive Reserved for future use Dual Power Supplies Disable Alarm Button NMI Button recessed The following components are visible on the back panel of the MPX 17500 19500 21500 appliance 160 GB removable solid state drive that is used to store the NetScaler software USB port reserved for a future rel
69. figuration file you should disable it and then save the configuration file If the DHCP client is enabled the appliance will poll the DHCP server again for an IP address when it restarts The following table lists the NetScaler CLI commands associated with each task Table 4 3 NetScaler CLI commands for using DHCP with a previously configured NetScaler Appliance Task At the NetScaler command prompt type To dynamically run the DHCP client to gt set dhcpParams dhcpClient on fetch an IP address from the DHCP server To configure the DHCP client to run when gt set dhcpParams dhcpClient on the appliance restarts gt save config To prevent the DHCP client from running gt set dhcpParams dhcpClient off when the appliance restarts gt save config Note This is required only if the ON setting was saved Citrix NetScaler Hardware Installation and Setup Guide Task At the NetScaler command prompt type To save the DHCP acquired route so that gt set dhcpParams dhcpclient on it is available when the appliance saveroute on restarts gt save config To prevent saving the DHCP acquired gt set dhcpParams dhcpclient on route default behavior saveroute off gt save config Note This is required only if the ON setting was saved Accessing a NetScaler by Using SSH Keys and No Password If you administer a large number of NetScaler appliances storing a
70. g all files You must use a pen pencil or other pointed object to press this button which is located inside a small hole to prevent it from being pressed accidentally Removable CompactFlash card that is used to store the NetScaler software Citrix NetScaler MPX 17000 The Citrix NetScaler MPX 17000 appliance is a 2U appliance with 2 quad core processors and 32 GB of memory The MPX 17000 is a high capacity hardware platform intended for any high traffic intensive processing data center environment There are two MPX 17000 models the four network port model and the ten network port model The following figure shows the front panel of the MPX 17000 four network port model Figure 1 46 Citrix NetScaler MPX 17000 four network port model front panel LCD Console Port Ethernet Port 10G XFP Ports Depending on the model the appliance has the following ports RS232 serial console port 10 100 1000BASE T copper Ethernet management port numbered 0 1 e Network Ports e MPX 17000 four network port model Four XFP 10 Gigabit Small Form Factor Pluggable ports numbered from upper left to bottom right 1 1 1 2 1 3 and 1 4 e MPX 17000 ten network port model Two XFP ports numbered from left to right 1 1 and 1 2 and eight 10 100 1000BASE T Ethernet ports numbered from upper left to bottom right 1 3 1 4 1 5 1 6 1 7 1 8 1 9 and 1 10 Note The network port numbers on all appliances consist of two numbers separated by
71. gh availability HA pair see Configuring High Availability Using the Setup Wizard To configure the appliance by using the Setup Wizard in the configuration utility you need an administrative computer configured on the same network as the appliance To run the configuration utility the Java RunTime Environment JRE version 1 4 2_04 or later must be installed on the workstation or laptop You can use the Setup Wizard to configure the following initial settings on the appliance System IP address and subnet mask Subnet or Mapped IP address and subnet mask e Host name Default gateway Time zone e Licenses Administrator password Important Before running the Setup Wizard you should download your licenses from the Citrix Web site and put them in a location on your computer or another device where you can access them from your Web browser during configuration Note If the appliance is configured with the default IP address licenses are not installed on the appliance or the mapped or subnet IP address is not configured the configuration utility automatically opens the Setup Wizard when you log on to the appliance To configure initial settings by using the Setup Wizard 1 In a Web browser type http 192 168 100 1 Note The NetScaler software is preconfigured with a default IP address and associated netmask The default IP address is 192 168 100 1 and the default netmask is 255 255 0 0 93 Chapter4 Initial
72. h The first number is the port adapter slot number The second number is the interface port number Ports on appliances are numbered sequentially starting with 1 The following figure shows the back panel of the 9010 FIPS appliance 38 Citrix NetScaler Hardware Installation and Setup Guide Figure 1 25 Citrix NetScaler 9010 FIPS appliance back panel Dual Power Supplies Power Switch NMI Button Disable Alarm Button Hard Disk Drive CompactFlash Card Fans 10 100BASE T Ethernet Port The following components are visible on the back panel of the 9010 FIPS appliance Power switch which turns off power to the appliance just as if you were to unplug both power supplies Non maskable interrupt NMI Button that is used at the request of Technical Support and produces a core dump on the appliance You must use a pen pencil or other pointed object to press this red button which is recessed to prevent unintentional activation Disable alarm button which silences the alarm that the appliance sounds when it is receiving power from only one of its power supplies Press this button to prevent the power alarm from sounding when you have plugged the appliance into only one power outlet or when one power supply is malfunctioning and you wish to continue operating the appliance until it is repaired Dual power supplies each rated at 500 watts 110 220 volts You plug separate power cords into the power supplies and connect them t
73. h or hub for each NetScaler Ethernet port you want to connect to your network Note Transceiver modules are sold separately Contact your Citrix sales representative to order transceiver modules for your appliance Only transceivers supplied by Citrix are supported on the appliance 70 Citrix NetScaler Hardware Installation and Setup Guide A computer to serve as a management workstation Preparing the Site and Rack There are specific site and rack requirements for the NetScaler appliance You must make sure that adequate environmental control and power density are available Racks must be bolted to the ground have sufficient airflow and have adequate power and network connections Preparing the site and rack are important steps in the installation process and help ensure a smooth installation Site Requirements The appliance should be installed in a server room or server cabinet with the following features Environment control An air conditioner preferably a dedicated computer room air conditioner CRAC capable of maintaining the cabinet or server room at a temperature of no more than 21 degrees C 70 degrees F at altitudes of up to 2100 m 7000 ft or 15 degrees C 60 degrees F at higher altitudes a humidity level no greater than 45 percent anda dust free environment Power density Wiring capable of handling at least 4 000 watts per rack unit in addition to power needs for the CRAC Rack Requirements The rack on whi
74. handle to disengage Pull out the faulty drive Note The illustration in the following figures might not represent the actual NetScaler appliance Figure 1 17 Removing the Existing Solid State Drive Solid State Drive Safety Latch Verify that the replacement SSD is the correct type for the platform Pick up the new SSD open the drive handle fully to the left or up and insert the drive into the slot as far as possible To seat the drive close the handle flush with the rear of the appliance so that the drive locks securely into the slot Important When you insert the drive make sure that the Citrix product label is at the top if the drive is inserted horizontally or at the right if the drive is inserted vertically Figure 1 18 Inserting the Replacement Solid State Drive Turn on the NetScaler appliance When the appliance starts it no longer has the previous working configuration Therefore the appliance is reachable only through the default IP address of 192 168 100 1 16 or through the console port Log on to the default IP address by using a web browser or connect to the serial console by using a console cable to perform the initial configuration Citrix NetScaler Hardware Installation and Setup Guide 8 Upload a platform license and any optional feature licenses including universal licenses to the NetScaler appliance For more information see the licensing chapter of the Citrix NetScaler Getting Started Gu
75. hapter 1 Introduction to the Hardware Platforms Field Replaceable Units 26 Citrix NetScaler field replaceable units FRU are NetScaler components that can be quickly and easily removed from the appliance and replaced by the user or a technician at the user s site The FRUs in a NetScaler appliance can include a CompactFlash card DC or AC power supplies and solid state or hard disk drives and a direct attach cable DAC Note The solid state or hard disk drive stores your configuration information which has to be restored from a backup after replacing the unit Power Supply For appliances containing two power supplies the second power supply acts as a backup The MPX 22040 22060 22080 22100 22120 can accommodate four power supplies and require two power supplies for proper operation The third and fourth power supplies act as backup The appliance ships with a standard power cord that plugs into the appliance s power supply and an NEMA 5 15 plug on the other end for connecting to the power outlet on the rack or in the wall For power supply specifications see Hardware Platforms which describes the various platforms and includes a table summarizing the hardware specifications Note If you suspect that a power supply fan is not working please see the description of your platform On some platforms what appears to be the fan does not turn and the actual fan turns only when necessary For each power supply a bicolo
76. he existing flash card out of the slot 31 Chapter 1 32 Introduction to the Hardware Platforms Note The illustration in the following figures might not represent the actual NetScaler appliance Figure 1 15 Removing the Existing CompactFlash Card CompactFlash Card Lever SSSeeeeeeeeees SSSSSSeeeeeeee Insert the new flash card received from Citrix Important When you insert the card make sure that the arrow on top of the card is pointing toward the CompactFlash slot Position the connector grid on the edge of the CompactFlash card to meet the matching connector pins inside the CompactFlash slot Figure 1 16 Inserting the Replacement CompactFlash Card CompactFlash Card uaa s Turn on the NetScaler appliance When the appliance starts it no longer has the previous working configuration Therefore the appliance is reachable only through the default IP address of 192 168 100 1 16 or through the console port Log on to the default IP address by using a web browser or connect to the serial console by using a console cable to perform the initial configuration Upload a platform license and any optional feature licenses including universal licenses to the NetScaler appliance For more information see the licensing chapter of the Citrix NetScaler Getting Started Guide Once the correct NetScaler software version is loaded you can restore the working configuration Copy
77. high availability HA pair see Configuring High Availability Using the NetScaler Serial Console When you first install the appliance you can configure the initial settings by using the serial console With the serial console you can change the system IP address create a subnet or mapped IP address configure advanced network settings and change the time zone Note To locate the serial console port on your appliance see RS232 Serial Console Port in Ports To configure initial settings by using a serial console 1 Connect the console cable into your appliance For more information see Connecting the Console Cable in Connecting the Cables 2 Run the vt100 terminal emulation program of your choice on your computer to connect to the appliance and configure the following settings 9600 baud 8 data bits 1 stop bit parity and flow control set to NONE 3 Press ENTER The terminal screen displays the Logon prompt 91 Chapter 4 92 Initial Configuration Note You might have to press ENTER two or three times depending on which terminal program you are using 4 Log on to the appliance with the administrator credentials Your sales representative or Citrix Customer Service can provide you with the administrator credentials At the prompt type config ns to run the NetScaler configuration script To complete the initial configuration of your appliance follow the prompts Note To prevent an at
78. ide 9 Once the correct NetScaler software version is loaded you can restore the working configuration Copy a previous version of the ns conf file to the nsconfig directory by using an SCP utility or by pasting the previous configuration into the nsconfig ns conf file from the NetScaler command prompt To load the new ns conf file you must restart the NetScaler appliance by entering the reboot command at the NetScaler command prompt Hard Disk Drive A hard disk drive HDD stores logs and other data files Files stored on the HDD include the newnslog files dmesg and messages files and any core crash files The HDD comes in various capacities depending on the Citrix NetScaler platform Hard drives are used for storing files required at runtime An HDD is mounted as var The following MPX platforms support HDD Citrix NetScaler MPX 9700 MPX 10500 MPX 12500 and MPX 15500 Citrix NetScaler MPX 11500 MPX 13500 MPX 14500 MPX 16500 MPX 18500 and MPX 20500 Citrix NetScaler MPX 15000 Citrix NetScaler MPX 17000 Citrix NetScaler MPX 17500 MPX 19500 and MPX 21500 Citrix NetScaler MPX 17550 MPX 19550 MPX 20550 and MPX 21550 Citrix NetScaler MPX 22040 MPX 22060 MPX 22080 MPX 22100 and MPX 22120 Replacing a Hard Disk Drive A hard disk drive HDD stores log files and other user files Collection of new log files begins upon boot up with the new HDD Product documentation can be downloaded from MyCi
79. ine types of display screens on the LCD display The first two screens in the following list the booting screen and the startup screen appear when your appliance is starting up The other screens except the out of service screen can appear while the appliance is operating They show configuration information alerts HTTP information network traffic information CPU load information and port information for your appliance Booting Screen The booting screen is displayed immediately after the appliance is turned on The first line displays the hardware platform as shown in the following figure Figure 1 1 LCD Booting Screen o NS7000 Booting The newer MPX appliances display NSMPX followed by the platform number in the first line For example the MPX 7500 9500 appliances display NSMPX 7500 To view the model number at the NetScaler command line type show license Scroll to the end of the command output to view the model number Startup Screen Citrix NetScaler Hardware Installation and Setup Guide The startup screen is displayed for a few seconds after the appliance successfully begins operation The first line displays the hardware platform and the second line displays the software version and build number as shown in the following figure Figure 1 2 LCD Startup Screen RS 9010 iON NS9 0 B64 5 Out of Service Screen The out of service screen is displayed when the appliance has undergone a controlled shutdo
80. ion Meaning brackets Optional items in command statements For example in the following command range lt positivelnteger gt means that you have the option of entering a range but it is not required add lb vserver lt name gt lt serviceType gt lt IPAddress gt lt port gt range lt positivelnteger gt Do not type the brackets themselves vertical bar A separator between options in braces or brackets in command statements For example the following indicates that you choose one of the following load balancing methods lt lbMethod gt ROUNDROBIN LEASTCONNECTION LEASTRESPONSETIME URLHASH DOMAINHASH DESTINATIONIPHASH SOURCEIPHASH SRCIPDESTIPHASH LEASTBANDWIDTH LEASTPACKETS TOKEN SRCIPSRCPORTHASH LRTM CALLIDHASH CUSTOMLOAD ellipsis You can repeat the previous item or items in command statements For example route lt DeviceName gt means you can type additional lt DeviceNames gt separated by commas Documentation Available on the NetScaler Appliance A complete set of Citrix NetScaler documentation is available on the Documentation tab of your NetScaler appliance and at http support citrix com PDF version and at http edocs citrix com HTML version The PDF version of the documents require Adobe Reader available at http adobe com To view the documentation 1 From a Web browser log on to the NetScaler Appliance
81. liance 1 o N DBD wo KR W N 106 In a web browser type the IP address of the LOM port In the User Name and Password boxes type the administrator credentials In the Menu bar click Remote Control Under Options click Console Redirection Click Launch Console and then click Yes Type the administrator credentials for the appliance to log on Type show interface lt management_interface_id gt to obtain the MAC address Type show hardware to obtain the serial number of the appliance Citrix NetScaler Hardware Installation and Setup Guide Power Control Operations using the LOM Port You can remotely perform different power control operations such as restarting the appliance performing a graceful shutdown and performing a forced shutdown by using the LOM port To perform power control operations 1 In a web browser log on to the LOM port by using the administrator credentials 2 In the Menu bar click Remote Control 3 Under Options click Power Control and then select one of the following options Reset System Restart the appliance Power Off System Immediate Disconnect power to the appliance without shutting down the appliance Power Off System Orderly Shutdown Shut down the appliance and then disconnect power to the appliance Power On System Turn on the appliance Power Cycle System Turn off the appliance and then turn it back on 4 Click Perform Action 107
82. lpful in environments for which you would otherwise have to keep track of a large number of passwords 89 Chapter 4 Initial Configuration Using the LCD Keypad 90 Note The following section is applicable to MPX 5500 MPX 5550 5650 MPX 7500 9500 MPX 8200 8400 8600 8800 MPX 9700 10500 12500 15500 MPX 11500 13500 14500 16500 18500 20500 MPX 17500 19500 21500 MPX 17550 19550 20550 21550 and MPX 22040 22060 22080 22100 22120 appliances only When you first install the appliance you can configure the initial settings by using the LCD keypad on the front panel of the appliance The keypad interacts with the LCD display module which is also on the front panel of these appliances Note You can use the LCD keypad for initial configuration on a new appliance with the default configuration The configuration file ns conf should contain the following command and default values set ns config IPAddress 192 168 100 1 netmask 255 255 0 0 The functions of the different keys are explained in the following table Table 4 1 LCD Key Functions Key Function lt Moves the cursor one digit to the left gt Moves the cursor one digit to the right Increments the digit under the cursor v Decrements the digit under the cursor Processes the information or terminates the configuration if none of the values are changed This key is also known as the ENTER key To perform the initial configuration
83. m 9 125um 10 MPX EW3B0000711 NetScaler nominal SMF km 8200 8400 8600 8 EW3C0000711 10G SFP 800 MPX EW3D0000711 Ethernet 9700 10500 12500 EW3E0000711 Long Range 15500 MPX EW3F0000711 10km 17500 19500 2150 EW3P0000558 Single 0 MPX EW3X0000711 11500 13500 1450 EW3Z0000586 0 16500 18500 20 500 MPX 17550 19550 2055 0 21550 MPX 22040 22060 2208 0 22100 22120 Table 1 11 Long Reach Fiber XFP 10G Distance Specifications SKU Description Transmitt Fiber Type Typi Products er cal Waveleng Reac th nm h m EW3A0000714 Citrix 1310nm 9 125um 10 12000 10G MPX EW3B0000714 NetScaler nominal SMF km 15000 17000 EW3C0000714 XFP Long EW3D0000714 Range 10 EW3E0000714 Gigabit EW3F0000714 Ethernet 10 EW3P0000561 km EW3X0000714 Single EW3Z0000589 Citrix NetScaler Hardware Installation and Setup Guide Table 1 12 Citrix Direct Attached DAC Copper TwinAx 10G SFP Passive Cables Specifications SKU Description Products 3007776 Citrix NetScaler im MPX 8200 8400 8600 8800 MPX DAC SFP Cable for 17500 19500 21500 MPX up to 1m distance 11500 13500 14500 16500 1850 0 20500 MPX 17550 19550 20550 21550 MPX 22040 22060 22080 22100 2212 0 3007777 Citrix NetScaler 3m MPX 8200 8400 8600 8800 MPX DAC SFP Cable for 17500 19500 21500 MPX up to 3m distance 11500 13500 14500 16500 1850 0 20500 MPX 17550 19550 20550 21550 MPX 22040 22060
84. move all jewelry and other metal objects that might come in contact with power sources or wires When you touch both a live power source or wire and ground any metal objects can heat up rapidly and cause burns set clothing on fire or fuse the metal object to an exposed terminal Connecting the Ethernet Cables Ethernet cables connect your appliance to the network The type of cable you need depends on the type of port used to connect to the network Use a category 5e or category 6 Ethernet cable with a standard RJ 45 connector on a 10 100 1000BASE T port or 1G SFP copper transceiver Use a fiber optic cable with an LC duplex connector with a 1G SFP fiber transceiver 10G SFP or XFP transceiver The type of connector at the other end of the fiber optic cable depends on the port of the device that you are connecting to To connect an Ethernet cable to a 10 100 1000BASE T port or 1G SFP copper transceiver 1 Insert the RJ 45 connector on one end of your Ethernet cable into an appropriate port on the front panel of the appliance as shown in the following figure Figure 3 8 Inserting an Ethernet cable J m O o Oo d 2 Insert the RJ 45 connector on the other end into the target device such as a router or switch 3 Verify that the LED glows amber when the connection is established 85 Chapter3 Installing the Hardware To connect the Ethernet cable to a 1G SFP fiber 10G SFP or XFP transceiver 1 Remove the dust caps from
85. nd looking up passwords for logging on to individual appliances can be cumbersome To avoid being prompted for passwords you can set up secure shell access with public key encryption on each appliance NetScaler features can also use SSH key based authentication for internal communication when the nsinternal user is disabled by using the set ns config internaluserlogin disabled command In such cases the key name must be set as ns_comm_key To set up access using SSH keys you must generate the public private key pair ona client and copy the public key to the remote NetScaler appliance To generate the keys and connect to a remote NetScaler by using SSH keys 1 On a client Linux client or a NetScaler change directory to root ssh cam roo PSSN 2 Generate the public private key pair ssh keygen t lt key_type gt f lt optional_key_file_name gt Example To create an RSA key with default file name ssh keygen t rsa 99 Chapter4 Initial Configuration 3 Press ENTER when prompted for a file name for the key pair 4 Press ENTER two times when prompted for a passphrase Note If the client is a NetScaler appliance move the private key file to a persistent location such as sub directories of the flash and var directories 5 Log on to the remote NetScaler appliance from the client by using a file transfer protocol and perform the following a b Change directory to nsconfig ssh At the prompt type cd
86. ng configuration to the server s dhcpd conf file The subclass declaration must be inside the subnet declaration option space auto option auto key code 1 text Glass Weslierisx l match option vendor class identifier suloclass Wein Wogitriz NS i vendor option space auto CQMELOM auto key eilicicis2 INs Note The location of the dhcpd conf file can be different in different versions and flavors of the Linux UNIX based operating system for example in FreeBSD 6 3 the file is present in the etc folder For the location see the dhcpd man page of the DHCP server If you do not want NetScaler appliances to use IP addresses from the general pool specify a pool of addresses for the appliance You must include this pool declaration inside the subnet declaration For example adding the following configuration to the dhcpd conf file specifies a pool of IP addresses ranging from 192 168 2 120 to 192 168 2 127 pool allow members of citrix 1 rangem 92 168 2 120 192168 2 12 72 OVETON SUN CE maskis Aon oor Or 95 Chapter 4 Initial Configuration 3 Terminate the DHCP process and restart it to reflect the change to the configuration file At the shell prompt type killall dhcpd dhcpd amp Sample DHCP configuration dhcpd conf option space auto option auto key code 1 text Glass oilers E 4 match option vendor class identifier subnet 192 168 2 0 netmask 255 2
87. ns EMC amp Susceptibility FCC Part 15 Class A CE C Tick VCCI A FCC Part 15 Class A CE C Tick VCCI A FCC Part 15 Class A CE EN55022 55024 C Tick VCCI Citrix NetScaler Hardware Installation and Setup Guide MPX 17500 MPX MPX MPX 22040 MPX 19500 MPX 21500 17550 MPX 22060 MPX 22080 MPX 19550 MPX 22100 MPX 22120 20550 MPX 21550 Compliance RoHS WEEE RoHS WEEE RoHS WEEE 67 Chapter 1 Introduction to the Hardware Platforms 68 Chapter 2 Preparing for Installation Topics Before you install your new appliance carefully unpack your appliance and make sure that all parts were delivered Once e Unpacking the Appliance you are satisfied that your appliance has been delivered to your expectations verify that the location where the Preparing the Site and Rack appliance will be installed meets temperature and power requirements and that the server cabinet or floor to ceiling cabinet is securely bolted to the floor and has sufficient airflow e Cautions and Warnings Only trained and qualified personnel should install maintain or replace the appliance and efforts should be taken to ensure that all cautions and warnings are followed 69 Chapter2 Preparing for Installation Unpacking the Appliance The hardware accessories for your particular appliance such as cables adapters and rail kit vary depending on the hardware platform you ordered
88. nsole To access the appliance by using the access console 1 In a web browser type the IP address of the LOM port 2 In the User Name and Password boxes type the administrator credentials 105 Chapter5 Lights Out Management Port of the NetScaler Appliance 3 4 5 In the Menu bar click Remote Control Under Options click Console Redirection Click Launch Console and then click Yes 6 Type the administrator credentials for the appliance Obtaining Properties of the Host After you log on to the appliance by using the access console you can remotely manage the appliance At the console prompt type sh nsip Obtaining Health Monitoring Information You can log on to the LOM port to view the health information about the appliance All system sensor information such as system temperature CPU temperature status of fan and power supplies appears on the sensor readings page To obtain health monitoring information 1 In a web browser type the IP address of the LOM port In the User Name and Password boxes type the administrator credentials 2 3 4 In the Menu bar click System Health Under Options click Sensor Readings Obtaining the MAC Address and the Serial Number of the Appliance A Media Access Control address MAC address is a unique identifier assigned to network interfaces for communications on the physical network segment To obtain the MAC address and the serial number of the app
89. nsole Port Management Ports 10 1 10 2 10 3 10 4 10 5 10 6 10 7 10 8 The MPX 17550 19550 20550 21550 appliance has the following ports 10 100Base T copper Ethernet Port RJ45 also called LOM port You can use this port to remotely monitor and manage the appliance independently of the NetScaler software Note The LEDs on the LOM port are not operational by design RS232 serial console port Two 10 100 1000Base T copper Ethernet management ports RJ45 numbered 0 1 and 0 2 from left to right These ports are used to connect directly to the appliance for system administration functions Eight 10G SFP ports numbered 10 1 10 2 10 3 and 10 4 on the top row from left to right and 10 5 10 6 10 7 and 10 8 on the bottom row from left to right The following figure shows the back panel of the MPX 17550 19550 20550 21550 appliance Citrix NetScaler Hardware Installation and Setup Guide Figure 1 51 Citrix NetScaler MPX 17550 19550 20550 21550 appliance back panel USB Port Solid State Drive Hard Disk Drive Power Switch Olean D amu z 5 a NMI Button Solid State Drives Hard Disk Drive PUE owen pene recessed Reserved for future Reserved for future Disable Alarm Button use use The following components are visible on the back panel of the MPX 17550 19550 20550 21550 appliance 160 GB removable solid state drive that is used to store the NetScaler software USB port reserved for a futu
90. o separate wall sockets The appliance functions properly with a single power supply the extra power supply serves as a backup 10 100BASE T copper Ethernet port numbered 0 1 Removable CompactFlash card that is used to store the NetScaler software Removable hard disk drive that stores user data Citrix NetScaler 12000 10G The Citrix NetScaler 12000 10G appliance is a 2U appliance with 2 single core processors and 4 GB of memory Note The NetScaler nCore build is not supported on this hardware platform The following figure shows the front panel of the 12000 10G appliance 39 Chapter 1 40 Introduction to the Hardware Platforms Figure 1 26 Citrix 12000 10G appliance front panel 10G XFP Ports Citrix Systems mum CITRIX 1G SFP Ports LCD Console Port The following components are visible on the front panel of the 12000 10G appliance RS232 serial console port Eight 1G SFP ports numbered 1 1 1 2 1 3 1 4 1 5 1 6 1 7 and 1 8 from left to right and two XFP 10 Gigabit Small Form Factor Pluggable ports numbered 1 9 and 1 10 When facing the bezel the upper LEDs to the left of each optical 1G SFP port represent connectivity They are lit and amber in color when active The lower LEDs represent throughput They are lit and green when active Note The network port numbers on all appliances consist of two numbers separated by a forward slash The first number is the port adapter slot number The
91. off the power Removable hard disk drive HDD that is used to store user data Appliances shipped before February 2012 store user data on a HDD In appliances shipped after February 2012 a solid state drive replaces the HDD Both types of drive have the same functionality and support the same software releases USB port reserved for a future release Non maskable interrupt NMI button that is used at the request of Technical Support and produces a core dump on the appliance You must use a pen pencil or other pointed object to press this red button which is recessed to prevent unintentional activation Disable alarm button This button is functional only when the appliance has two power supplies Press this button to stop the power alarm from sounding when you have plugged the MPX 7500 9500 into only one power outlet or when one power supply is malfunctioning and you want to continue operating the MPX 7500 9500 until it is repaired Citrix NetScaler MPX 8200 MPX 8400 MPX 8600 and MPX 8800 The Citrix NetScaler models MPX 8200 MPX 8400 MPX 8600 and MPX 8800 are 1U appliances Each model has one quad core processor and 32 gigabytes GB of memory The MPX 8200 8400 8600 8800 appliances are available in two port configurations Six 10 100 1000Base T copper Ethernet ports and six 1G SFP ports 6x10 100 1000Base T copper Ethernet ports 6x1G SFP Six 10 100 1000Base T copper Ethernet ports and two 10G SFP ports
92. onal by design RS232 serial console port e Two 10 100 1000Base T copper Ethernet management ports RJ45 numbered 0 1 and 0 2 from left to right These ports are used to connect directly to the appliance for system administration functions Eight 1G SFP ports numbered 1 1 1 2 1 3 1 4 from top to bottom in the first column and 1 5 1 6 1 7 and 1 8 from top to bottom in the second column Four 10G SFP ports numbered 10 1 and 10 2 from top to bottom in the first column and 10 3 and 10 4 from top to bottom in the second column The following figure shows the back panel of the MPX 11500 13500 14500 16500 18500 20500 appliance Citrix NetScaler Hardware Installation and Setup Guide Figure 1 43 Citrix NetScaler MPX 11500 13500 14500 16500 18500 20500 appliance back panel USB Port Solid State Drive Hard Disk Drive Power Switch jaa a NMI Button Solid State Drives Hard Disk Drive PU TOWN ipptea recessed Reserved for future Reserved for future Disable Alarm Button use use The following components are visible on the back panel of the MPX 11500 13500 14500 16500 18500 20500 appliance 160 GB removable solid state drive that is used to store the NetScaler software USB port reserved for a future release Power switch which turns off power to the appliance just as if you were to unplug the power supply Press the switch for five seconds to turn off the power Non maskable interrupt
93. operly with a single power supply the extra power supply serves as a backup 10 100BASE T copper Ethernet port numbered 0 1 e Removable CompactFlash card that is used to store the NetScaler software Removable hard disk drive that stores user data Citrix NetScaler MPX 5500 The Citrix NetScaler MPX 5500 is a 1U appliance with 1 dual core processor and 4 gigabytes GB of memory The following figure shows the front panel of the MPX 5500 ee LCD Management Ethernet Ports Ports Figure 1 28 Citrix NetScaler MPX 5500 front panel LCD Keypad Console Port The MPX 5500 has the following ports RS232 serial console port e Two 10 100 1000Base T copper Ethernet management ports numbered 0 1 and 0 2 from left to right You can use these ports to connect directly to the appliance for system administration functions e Four 10 100 1000Base T copper Ethernet ports numbered 1 1 1 2 1 3 and 1 4 from left to right Note The network port numbers on all appliances consist of two numbers separated by a forward slash The first number is the port adapter slot number The second number is the interface port number Ports on appliances are numbered sequentially starting with 1 The following figure shows the back panel of the MPX 5500 41 Chapter 1 Introduction to the Hardware Platforms Figure 1 29 Citrix NetScaler MPX 5500 back panel CompactFlash Card Serial Number Label Power Switch
94. ort cece ceeee eee e eee e eee nnn 107 6 Migrating the Configuration of an Existing NetScaler Appliance to Another Appliance 109 Contents vi To migrate a configuration Preface Learn about the Citrix NetScaler collection of documentation including information about support options and ways to send us feedback In This Preface Formatting Conventions for NetScaler Documentation Documentation Available on the NetScaler Appliance Getting Service and Support NetScaler Documentation Feedback For information about new features and enhancements for this release see the Citrix NetScaler 9 3 Release Notes at http support citrix com article CTX128669 Formatting Conventions for NetScaler Documentation The NetScaler documentation uses the following formatting conventions Table 1 Formatting Conventions Convention Meaning Boldface In text paragraphs or steps ina procedure information that you type exactly as shown user input or an element in the user interface Monospace Text that appears in a command line interface Used for examples of command line procedures Also used to distinguish interface terms such as names of directories and files from ordinary text lt angle brackets gt A term enclosed in angle brackets is a variable placeholder to be replaced with an appropriate value Do not enter the angle brackets Preface Convent
95. ound or to the appliance You can attach it to the connector beside the ESD symbol on the back Follow basic electrical safety precautions to protect yourself from harm and the appliance from damage Be aware of the location of the emergency power off EPO switch so that you can quickly remove power to the appliance if an electrical accident occurs Remove all jewelry and other metal objects that might come into contact with power sources or wires before installing or repairing the appliance When you touch both a live power source or wire and ground any metal objects can heat up rapidly and may cause burns set clothing on fire or fuse the metal object to an exposed terminal Use a regulating uninterruptible power supply UPS to protect the appliance from power surges and voltage spikes and to keep the appliance operating in case of power failure Never stack the appliance on top of any other server or electronic equipment All appliances are designed to be installed on power systems that use TN earthing Do not install your device on a power system that uses either TT or IT earthing Make sure that the appliance has a direct physical connection to the earth during normal use When installing or repairing an appliance always make sure that the ground circuit is connected first and disconnected last Citrix NetScaler Hardware Installation and Setup Guide Make sure that a fuse or circuit breaker no larger than 120 VAC
96. r LED indicator shows the condition of the power supply The LEDs of the AC power supplies for MPX 15000 and 17000 appliances are different from the LEDs of the other appliances Table 1 15 LED Power Supply Indicators Power Supply Type LED Color LED Indicates AC OFF No power to any power supply Flashing RED No power to this power supply Flashing GREEN Power supply is in standby mode GREEN Power supply is functional RED Power supply failure Citrix NetScaler Hardware Installation and Setup Guide Power Supply Type LED Color LED Indicates DC OFF No power to any power supply Flashing RED No power to this power supply Flashing BLUE Power supply is in standby mode BLUE Power supply is functional RED Power supply failure MPX 15000 and 17000 OFF Power supply is not plugged in to a power source If the LED is off when the power supply is plugged in the power supply has a malfunction AMBER Power supply has been plugged in for less than a few seconds If the LED does not turn GREEN the power supply has a malfunction GREEN Power supply is functioning properly BLINKING Power supply has a malfunction Note The power supply on the NetScaler MPX 5500 and MPX 5550 5650 appliances is not field replaceable Electrical Safety Precautions for Power Supply Replacement Make sure that the appliance has a direct physical connection to earth gro
97. re release Power switch which turns off power to the appliance just as if you were to unplug the power supply Press the switch for five seconds to turn off the power Non maskable interrupt NMI button that is used at the request of Technical Support and produces a core dump on the NetScaler You must use a pen pencil or other pointed object to press this red button which is recessed to prevent unintentional activation Two removable hard disk drives that store user data Disable alarm button This button is functional only when the appliance has two power supplies Press this button to stop the power alarm from sounding when you have plugged the appliance into only one power outlet or when one power supply is malfunctioning and you want to continue operating the appliance until it is repaired Dual power supplies each rated at 850 watts 110 220 volts Citrix NetScaler MPX 22040 MPX 22060 MPX 22080 MPX 22100 and MPX 22120 The Citrix NetScaler MPX 22040 22060 22080 22100 22120 are 2U appliances Each model has two 8 core processors and 256 gigabytes GB of memory The MPX 22040 22060 22080 22100 22120 appliances are available in two port configurations Twelve 1G SFP ports and twenty four 10G SFP ports 12x1G SFP 24x10G SFP Twenty four 10G SFP ports 24x10G SFP The following figure shows the front panel of the MPX 22040 22060 22080 22100 22120 12x1G SFP 24x10G SFP appliance 57 Chapter
98. red from left to right 1 1 and 1 2 Eight 10 100 1000BASE T copper Ethernet ports numbered from upper left to bottom right 1 3 1 4 1 5 1 6 1 7 1 8 1 9 and 1 10 When facing the bezel the upper LEDs to the left of each port represent connectivity They are lit and amber in color when active The lower LEDs represent throughput They are lit and green when active Note The network port numbers on all appliances consist of two numbers separated by a forward slash The first number is the port adapter slot number and will always be either 0 or 1 The second number is the interface port number Ports on appliances are numbered sequentially starting with 1 The following figure shows the back panel of the MPX 15000 appliance Figure 1 45 Citrix NetScaler MPX 15000 appliance back panel Hard Disk Drives Dual Power Supplies CompactFlash Card Fans NMI Button The following components are visible on the back panel of the MPX 15000 appliance Removable hard disk drive that is used to store user data Dual power supplies each rated at 500 watts 110 220 volts Citrix NetScaler Hardware Installation and Setup Guide You plug separate power cords into the power supplies and connect them to separate wall sockets The MPX 15000 functions properly with a single power supply the extra power supply serves as a backup Non maskable interrupt NMI button which signals the MPX 15000 to perform an orderly shutdown after savin
99. rt anagemen Ports The following figure shows the front panel of the MPX 9700 10500 12500 15500 FIPS Figure 1 40 Citrix NetScaler MPX 9700 10500 12500 15500 FIPS front panel LCD Keypad 10G SFP Ports Management 1G SFP Ports Ports FIPS Console Port Management Port Level 3 Mode The FIPS Management Port Level 3 Mode is reserved for a future release A Caution Do not insert a USB device into the FIPS Management Port This will cause the FIPS card to fail Depending on the model the appliance has the following ports FIPS Management Port reserved for a future release RS232 serial Console Port Two 10 100 1000Base T copper Ethernet Management Ports RJ45 numbered 0 1 and 0 2 from left to right These ports are used to connect directly to the appliance for system administration functions Network Ports e MPX 9700 10500 12500 15500 Eight copper or fiber 1G SFP ports numbered 1 1 1 2 1 3 and 1 4 on the first row from left to right and 1 5 1 6 1 7 and 1 8 on the second row from left to right Eight 10 100 1000BASE T copper Ethernet Ports RJ45 numbered 1 9 1 10 1 11 and 1 12 on the third row from left to right and 1 13 1 14 1 15 and 1 16 on the fourth row from left to right e MPX 9700 10500 12500 15500 10G and MPX 9700 10500 12500 15000 FIPS Two 10G SFP Ports numbered 10 1 and 10 2 on the top row eight 1 gigabit copper or fiber 1G SFP Ports numbered
100. rt to a 1000BASE X port Auto negotiation is enabled by default on the 1G SFP port into which you insert your 1G SFP transceiver As soon as a link between the port and the network is established the speed and mode are matched on both ends of the cable Note The 1G SFP transceiver is hot swappable from release 9 3 build 42 2 and later on the NetScaler appliances that use the e1k interface The following platforms support 1G SPF transceivers MPX 7500 9500 MPX 8200 8400 8600 8800 MPX 9700 10500 12500 15500 MPX 11500 13500 14500 16500 18500 20500 MPX 22040 22060 22080 22100 22120 Citrix NetScaler Hardware Installation and Setup Guide A Caution NetScaler appliances do not support 1G SFP transceivers from vendors other than Citrix Systems Attempting to install third party 1G SFP transceivers on your NetScaler appliance voids the warranty Insert 1G SFP transceivers into the 1G SFP ports on the front panel of the appliance Frequent installation and removal of transceivers shortens their life span Follow the removal procedure carefully to avoid damaging the 1G SFP transceiver or the appliance A Caution Do not install the transceivers with the cables attached Doing so can damage the cable the connector or the optical interface of the transceiver To install a 1G SFP transceiver 1 Remove the 1G SFP transceiver carefully from its box Danger Do not look directly into fiber optic transceivers or cables They
101. s connected to an outlet for a different circuit than the first After verifying the connections you are ready to switch on the appliance To switch on the appliance 1 Verify that the appliance is connected through a console or Ethernet port This will ensure that you can configure the appliance after it is switched on 2 Press the ON OFF toggle power switch on the back panel of the appliance 87 Chapter3 Installing the Hardware Figure 3 11 Power switch on back panel Power Switch 3 Verify that the LCD on the front panel is backlit and the start message appears as shown in the following figure Figure 3 12 LCD startup screen NS7000 Booting A Caution Be aware of the location of the emergency power off EPO switch so that if an electrical accident occurs you can quickly remove power from the appliance 88 Chapter 4 Initial Configuration Topics Using the LCD Keypad Using the NetScaler Serial Console Using the Setup Wizard Using DHCP for Initial Access Accessing a NetScaler by Using SSH Keys and No Password Changing the Administrative Password After you have installed your appliance in a rack you are ready to perform the initial configuration Once initial configuration is complete refer to the specific configuration guides for the features you will be using Initial configuration is the same for the multifunction Citrix NetScaler the dedicated Access Gateway Enterprise Edi
102. second number is the interface port number Ports on appliances are numbered sequentially starting with 1 The following figure shows the back panel of the 12000 10G appliance Figure 1 27 Citrix NetScaler 12000 10G appliance back panel Dual Power Supplies Power Switch NMI Button Disable Alarm Button Hard Disk Drive CompactFlash Card Fans 10 100BASE T Ethernet Port The following components are visible on the back panel of the 12000 10G appliance Power switch which turns off power to the appliance just as if you were to unplug both power supplies Non maskable interrupt NMI button which signals the appliance to perform an orderly shutdown after saving all files You must use a pen pencil or other pointed object to press this button which is located inside a small hole to prevent it being pressed accidentally Citrix NetScaler Hardware Installation and Setup Guide Disable alarm button which silences the alarm that the appliance sounds when it is receiving power from only one of its power supplies Press this button to prevent the power alarm from sounding when you have plugged the appliance into only one power outlet or when one power supply is malfunctioning and you wish to continue operating the appliance until it is repaired Dual power supplies each rated at 500 watts 110 220 volts You plug separate power cords into the power supplies and connect them to separate wall sockets The appliance functions pr
103. supplied rail kit is 28 inches long 38 inches extended Contact your Citrix sales representative to order a 23 inch 33 inches extended rail kit Note The same rail kit is used for both square hole and round hole racks See Installing the Rail Assembly to the Rack for specific instructions for threaded round hole racks To mount the appliance you must first install the rails and then install the appliance in the rack Perform the following tasks to mount the appliance Remove the inner rails from the rail assembly Attach the inner rails to the appliance Install the rack rails on the rack Install the appliance in the rack The appliance is shipped with rack rail hardware This hardware consists of two inner rails that you attach to the appliance one on each side and a rack rail assembly that you attach to the rack The following figure illustrates the steps involved in mounting the Citrix NetScaler appliance to a rack To remove the inner rails from the rail assembly 1 Place the rail assembly on a flat surface 2 Slide out the inner rail toward the front of the assembly 3 Depress the latch until the inner rail comes all the way out of the rail assembly 4 Repeat steps 1 through 3 to remove the second inner rail To attach the inner rails to the appliance 1 Position the right inner rail behind the handle on the right side of the appliance 2 Align the holes on the rail with the corresponding holes on
104. t type add route lt network gt lt netmask gt lt gateway gt 7 Copy the edited configuration file to the new appliance 8 Copy other relevant files such as bookmarks SSL certificates and CRLs to the new appliance Return your feature license s to the Citrix licensing portal and reallocate it on the new appliance For more info about returning your licenses see http support citrix com article CTX131110 Note The platform license is different for a new appliance 9 Restart the new appliance 10 Add interface related configuration specific to your new appliance switch and router and save the configuration If you have a high availability setup you must perform the above procedure on both the nodes 110
105. t you might want to use when configuring a new NetScaler appliance Table 4 2 NetScaler CLI commands for using DHCP with a new NetScaler Appliance Task At the NetScaler command prompt type To verify the DHCP fetched details such gt sh dhcpParams as IP address subnet mask and gateway on the appliance 97 Chapter 4 Initial Configuration Task At the NetScaler command prompt type To release the DHCP IP address and gt release dhcpIP return it to the IP address pool on the DHCP server when the NetScaler configuration is complete Using DHCP When a Configuration File is Present 98 If you need to move a NetScaler appliance to a different subnet such as from a testing environment to a production environment you can use DHCP to access an appliance that already has a configuration file Before moving the appliance enable its DHCP client and save the configuration As a result when the appliance restarts it automatically polls the DHCP server for an IP address If you did not enable the DHCP client and save the configuration before shutting down the appliance you will need to connect to the appliance through the console and dynamically run the DHCP client on the appliance The DHCP server will then provide an IP address a gateway and a subnet mask You can use the IP address to access the appliance and configure the other settings remotely If the DHCP client is enabled in the con
106. tacker from breaching your ability to send packets to the appliance choose a non routable IP address on your organization s LAN as your appliance IP address You can replace steps 5 and 6 with the following NetScaler commands At the NetScaler command prompt type set ns config ipaddress lt IPAddress gt netmask lt subnetMask gt add ns ip lt PAddress gt lt subnetMask gt type lt type gt add route lt network gt lt netmask gt lt gateway gt set system user lt userName gt password save ns config reboot Example set ns config ipaddress 10 102 29 60 netmask 2595 2955 295 0 adel mse ajo 10 102 29 61 255 255 2550 type Smia aCe EOS OM Or On Om Ori OriOr 0 melt Orel Oa 2 yale set system user nsroot password Enter password Contam passwords A 4 save ns config reboot You have now completed initial configuration of your appliance To continue configuring the appliance choose one of the following options Citrix NetScaler If you are configuring your appliance as a standard NetScaler with other licensed features see Load Balancing Citrix Application Firewall If you are configuring your appliance as a standalone application firewall see Application Firewall Citrix NetScaler Hardware Installation and Setup Guide Access Gateway If you are configuring your appliance as an Access Gateway see Access Gateway 9 3 Enterprise Edition Note For information about deploying a hi
107. that connects the LOM port to the network 6 Click Save 104 Citrix NetScaler Hardware Installation and Setup Guide Power Cycling the Appliance You can remotely turn off the appliance and turn it back on The result is similar to pressing the power button on the back panel of the appliance for less than four seconds The appliance s software performs a graceful shutdown All operations on the appliance are stopped no new connections to the client or server are accepted and all existing connections are closed To power cycle the appliance 1 In a web browser type the IP address of the LOM port In the User Name and Password boxes type the administrator credentials In the Menu bar click Remote Control Under Options click Power Control and then click Power Cycle System Uae IN Click Perform Action Performing a Core Dump If the appliance fails or becomes unresponsive you can remotely perform a core dump This procedure has the same effect as pressing the NMI button on the back panel of the appliance To perform a core dump 1 In a web browser type the IP address of the LOM port 2 In the User Name and Password boxes type the administrator credentials 3 In the Menu bar click Remote Control 4 Under Options click NMI and then click Initiate NMI Accessing the Appliance by using the Access Console The LOM port allows you to remotely access and manage the appliance by logging on to a redirected co
108. the side of the appliance 3 Attach the rail to the appliance with the provided screws 4 per side for a 1U appliance and 5 per side for a 2U appliance as shown in the following figure 77 Chapter3 Installing the Hardware 4 Figure 3 1 Attaching inner rails Repeat steps 1 through 3 to install the left inner rail on the other side of the appliance To install the rack rails on the rack 1 2 78 If you have a round hole threaded rack skip to step 3 Install square nut retainers into the front post and back post of the rack as shown in the following figures Before inserting a screw be sure to align the square nut with the correct hole for your 1U or 2U appliance The three holes are not evenly spaced Figure 3 2 Installing Retainers into the Front Rack Posts Install in this hole for a 2U l appliance Install in center hole for a 1U appliance Install in center hole for i 1U or 2U appliance Rack Rear Install the adjustable rail assembly into the rack as shown in the following figures Use a screw to lock the rear rail flange into the rack With the screw securing the rail in place you can optionally remove the latching spring Citrix NetScaler Hardware Installation and Setup Guide Figure 3 4 Installing the Rail Assembly to the Rack For round hole threaded racks emove stud and discard Secure the rail to the rack by using the flat head screws that were holding the studs in
109. this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his or her own expense Pursuant to the rules and regulations of the Federal Communications Commission changes or modifications to this product not expressly approved by Citrix Systems Inc could void your authority to operate the product Note the FCC rules and regulations are not included for software products such as virtual appliances AppCache AppCompress AppDNA App DNA AppFlow AppScaler Apptitude Citrix Citrix Access Gateway Citrix Application Firewall Citrix Cloud Center Citrix Systems Citrix XenApp CloudGateway CloudBridge CloudPortal CloudStack EdgeSight Flex Tenancy HDX ICA MPX nCore NetScaler NetScaler App Delivery Controller NetScaler Access Gateway NetScaler App Firewall NetScaler CloudConnector NetScaler Gateway NetScaler SDX Netviewer Network Link SecurelCA VMLogix LabManager VMLogix StageManager VPX Xen Xen Source XenApp XenAppliance XenCenter XenClient XenDesktop XenEnterprise XenServer XenSource Xen Data Center and Zenprise are trademarks of Citrix Systems Inc and or one of its subsidiaries and may be registered in the U S and other countries Other product and company names mentioned herein may be trademarks of their respective companies All rights reserved Last Updated November 2013 Document code December 26 2013 23 21 11
110. ti on 63 Chapter 1 64 Introduction to the Hardware Platforms MPX 17000 MPX 8200 MPX MPX 9700 MPX MPX 8400 MPX 10500 MPX 11500 MPX 8600 MPX 8800 12500 MPX 13500 MPX 15500 14500 MPX 16500 MPX 18500 MPX 20500 Heat 630 BTU per 1550 BTU per 2200 BTU per Dissipation hour hour hour Weight 52 lbs 32 lbs 31 lbs 46 lbs 23 59 kg 14 52 kg 14 06 kg 20 87 kg Height 2U 1U 2U 2U Width EIA 310 D for 19 EIA 310 D for 19 EIA 310 D for EIA 310 D for inch racks inch racks 19 inch racks 19 inch racks Depth 18 5 in or 47 cm 24 01 in or 61 24 5 in or 62 28 in or 71 68 cm cm cm Operating 0 35 C 0 40 C 0 40 C 0 40 C Temperatu re 32 95 F 32 104 F 32 104 F 32 104 F Humidity 5 95 5 95 5 95 5 95 range non condensing Safety UL amp TUV C TUV CSA CSA Certificatio ns EMC amp FCC Part 15 FCC Part 15 FCC Part 15 FCC Part 15 Susceptibili Class A DoC Class A CE C Class A CE C Class A CE ty CE VCCI CNS Tick VCCI A Tick KCC C Tick VCCI AN NES NOM PCT CCC KC NOM VCCI SASO GOST SABS SABS SASO Complianc RoHS WEEE RoHS WEEE RoHS WEEE RoHS SVHC e WEEE Citrix NetScaler Hardware Installation and Setup Guide Table 1 19 MPX Platform Summary contd MPX 17500 MPX MPX MPX 22040 MPX 19500 MPX 21500 17550 MPX 22060 MPX 22080 MPX 19550 MPX 22100 MPX 22120 20550 MPX 21550
111. tion and the dedicated Citrix Application Firewall appliances To perform the initial configuration on the MPX 5500 MPX 5550 5650 MPX 7500 9500 MPX 8200 8400 8600 8800 MPX 9700 10500 12500 15500 MPX 11500 13500 14500 16500 18500 20500 MPX 17500 19500 21500 MPX 17550 19550 20550 21550 and MPX 22040 22060 22080 22100 22120 appliances you can also use the LCD keypad on the front panel of the appliance To perform the initial configuration you can use the serial console or the setup wizard You can access the setup wizard from any computer that is on the same network as the new NetScaler appliance However because this method uses the NetScaler default IP address you must install and configure one NetScaler appliance at a time If you want to configure a new appliance from a remote network or if you want to install multiple NetScaler appliances and then configure them without using the console port you can use Dynamic Host Configuration Protocol DHCP to assign each new appliance an IP address at which you can access the appliance for remote configuration For initial configuration use nsroot as both the administrative user name and the password For subsequent access use the password assigned during initial configuration After you complete the initial configuration of the appliance you can configure secure access to your appliance As a result you are no longer prompted for a password when logging on This is especially he
112. trix com and reinstalled to the var netscaler doc location To install a hard disk drive 1 At the NetScaler command prompt exit to the shell prompt Type shell 2 Shut down the NetScaler appliance by typing one of the following commands at the shell prompt e On an MPX appliance type shutdown p now e On a non MPX appliance type shutdown 3 Locate the hard disk drive on the back panel of the appliance 35 Chapter 1 36 Introduction to the Hardware Platforms 4 Verify that the replacement hard disk drive is the correct type for the NetScaler platform 5 Disengage the hard disk drive by pushing the safety latch of the drive cover to the right or down depending on the platform while pulling out on the drive handle to disengage Pull out the faulty drive Note The illustration in the following figures might not represent the actual NetScaler appliance Figure 1 19 Removing the Existing Hard Disk Drive Hard Disk Drive Safety Latch m E H bard MPG TLE i COCO Ol CLLLLOD 6 Pick up the new disk drive open the drive handle fully to the left and insert the new drive into the slot as far as possible To seat the drive close the handle flush with the rear of the appliance so that the hard drive locks securely into the slot Important When you insert the drive make sure that the Citrix product label is at the top Figure 1 20 Inserting the Replacement Hard Disk Drive
113. und during normal use When installing or repairing an appliance always connect the ground circuit first and disconnect it last Always unplug any appliance before performing repairs or upgrades Never touch a power supply when the power cord is plugged in As long as the power cord is plugged in line voltages are present in the power supply even if the power switch is turned off 27 Chapter 1 28 Introduction to the Hardware Platforms Replacing an AC Power Supply Citrix NetScaler MPX platforms can accommodate two power supplies except the MPX 22040 22060 22080 22100 22120 platform which can accommodate four power supplies All NetScaler appliances function properly with a single power supply except the MPX 22040 22060 22080 22100 22120 platform which needs two power supplies for proper operation The other power supplies serves as a backup All power supplies must be of the same type AC or DC Note If the appliance has only one power supply you have to shut down the appliance before replacing the power supply If the appliance has two power supplies you can replace one power supply without shutting down the appliance provided the other power supply is working and if the appliance has four power supplies you can replace one or two power supplies without shutting down the appliance provided the other two power supplies are working To install or replace an AC power supply on a Citrix NetScaler appliance 1 Align th
114. upplies All NetScaler appliances function properly with a single power supply except the MPX 22040 22060 22080 22100 22120 platform which needs two power supplies for proper operation The other power supplies serves as a backup All power supplies must be of the same type AC or DC Note If the appliance has only one power supply you have to shut down the appliance before replacing the power supply If the appliance has two power supplies you can replace one power supply without shutting down the appliance provided the other power supply is working and if the appliance has four power supplies you can replace one or two power supplies without shutting down the appliance provided the other two power supplies are working To install or replace a DC power supply on a Citrix NetScaler appliance 1 Loosen the thumbscrew and press the lever towards the handle and pull out the existing power supply as shown in the following figure Note The illustration in the following figures might not represent the actual NetScaler appliance 29 Chapter 1 30 Introduction to the Hardware Platforms Figure 1 13 Removing the Existing DC Power Supply 2 Carefully remove the new power supply from its box 3 On the back of the appliance align the power supply with the power supply slot 4 Insert the power supply into the slot while pressing the lever towards the handle Apply firm pressure to insert the power supply firmly into the slot
115. ur 10G SFP ports e MPX 22040 22060 22080 22100 22120 24x10G SFP Twenty four 10G SFP ports Citrix NetScaler Hardware Installation and Setup Guide The following figure shows the back panel of the MPX 22040 22060 22080 22100 22120 appliances Figure 1 54 Citrix NetScaler MPX 22040 22060 22080 22100 22120 back panel Power Switch Power Supply 1 Power Supply 3 Power Supply 2 Power Supply 4 Solid State Drives Reserved for Hard Disk Drives future use The following components are visible on the back panel of the MPX 22040 22060 22080 22100 22120 appliance Power switch which turns off power to the appliance just as if you were to unplug the power supply Press the switch for five seconds to turn off the power Two 256 GB removable solid state drives The leftmost solid state drive stores the NetScaler software The other solid state drive stores user data Two 1TB removable hard disk drives that are used to store user data Four power supplies each rated at 750 watts 100 240 volts A minimum of two power supplies are required for proper operation The extra power supplies act as backup Summary of Hardware Specifications The following tables summarize the specifications of the hardware platforms Table 1 16 Standard Platform Summary 9010 FIPS 12000 10G Processor 1 single core 2 single cores Memory 2 GB 4 GB Number of Power Supplies 2 2 Power Supply input voltage amp 100 240 VA
116. wn as shown in the following figure Figure 1 3 LCD Out of service Screen EII OUT OF SERVICE 192 168 100 200 Configuration Screen The first line displays the appliance status STA PRI or SEC and uptime STA indicates that the appliance is in standalone mode PRI indicates that the appliance is a primary node in a high availability HA pair and SEC indicates that the appliance is a secondary node in an HA pair Appliance uptime is displayed in HH MM format The second line displays the IP address of the appliance as shown in the following figure Figure 1 4 LCD Configuration Screen SE ee ee PRI 1d 21 37 192 168 100 200 Alert Screen The first line displays the appliance status STA PRI or SEC STA indicates that the appliance is in standalone mode PRI indicates that the appliance is a primary node in a high availability HA pair and SEC indicates that the appliance is a secondary node in an HA pair The second line displays the IP address of the appliance Figure 1 5 LCD Known Alert Screen STA ALERT LINK 192 168 100 200 13 Chapter 1 Introduction to the Hardware Platforms HTTP Statistics Screen The first line displays the rate of HTTP GETS per second The second line displays the rate of HTTP POSTS per second as shown in the following figure Figure 1 6 LCD HTTP Statistics Screen ee Gets s Pasts s Network Traffic Statistics Screen The first line displays the rat

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