Cisco Systems UC560T1E1K9 User's Manual
Contents
1. Transcoding sessions 12x8 or 24x4 12x8 or 6x16 or 3x32 ports and transcoding sessions 1 DSP reserved for No SIP Trunk Up to a maximum of Up to a maximum of 1 DSP for supporting voice A maximum of 3 or G 711 56x8 or 104x4 48x8 or 24x16 or ports and transcoding sessions transcoding 12x32 e Remaining 7 DSPs used for Sessions for this conferencing configuration T f G 729 Up to a maximum of Up to a maximum of 1 DSP for supporting voice A maximum of 11 Transcoding 12x8 or 24x4 12x8 or 6x16 or ports and transcoding sessions transcoding l sessions 3x32 1 DSP reserved for sessions for this recommended transcoding configuration Remaining 6 DSPs used for conferencing No SIP Trunk Up to a maximum of Up to a maximum of 1 DSP for supporting voice A maximum of 2 or G 711 56x8 or 104x4 56x8 or 28x16 or ports and transcoding sessions transcoding 14x32 Remaining 7 DSPs used for sessions for this conferencing configuration 6 729 Up to a maximum of Up to a maximum of 1 DSP for supporting voice A maximum of 10 transcoding sessions for this Remaining 6 DSPs used for conferencing recommended transcoding configuration Remaining 6 DSPs used for conferencing No SIP Trunk Up to a maximum of Up to a maximum of 1 DSP for supporting voice A maximum of 1 or G 711 56x8 or 104x4 56x8 or 28x16 or ports and transcoding sessions transcoding 14x32 Remaining 7 DSPs used for ses2. 20 ch 2 sessions for 18 ch And so on 8 sessions for 22 ch 9 sessions for 20 ch 10 sessions for 18 ch And so on A maximum of 7 transcoding sessions disable conferencing for more transcoding A maximum of 7 transcoding sessions disable conferencing for more transcoding A maximum of 4 transcoding sessions disable conferencing for more transcoding A maximum of 4 transcoding sessions disable conferencing for more transcoding Cisco UC 500 series is enabled with localization for IP Phones Voicemail and Dial Plan Table 11 summarizes the localization support on the platform 2011 Cisco and or its affiliates All rights reserved This document is Cisco Public Information Page 8 of 12 Table 11 Localization support on UC 500 Series Chinese China Chinese Taiwan Dutch i French Canadian French European Norwegian Portuguese Brazilian em dv a 7920 and 7936 IP Phones do not support any localization b SPA 525G IP Phone does not support any localization c Katakana is supported by 7905 7912 7940 7960 and SPA 5xx Kanji is supported by 7911 7941 7961 7970 and 7971 M M MM MM z Hardware Specifications The hardware specifications for the Cisco UC 560 include physical specifications environmental specifications power specifications and regulatory compliance Table 12 lists the physical specifications Table 13 lists the power requirements for
3. FXO BRI or T1E1 model and 6 x L UC PRO 8U 72 user licenses 8 supplemental user licenses UC560 FXO BRI or T1E1 model and 7 x L UC PRO 8U 80 user licenses 10 supplemental user licenses UC560 FXO BRI or T1E1 model and 8 x L UC PRO 8U 88 user licenses 10 supplemental user licenses UC560 FXO BRI or T1E1 model and 9 x L UC PRO 8U 96 user licenses 10 supplemental user licenses UC560 FXO BRI or T1E1 model and 10 x L UC PRO 8U 104 user licenses 10 supplemental user licenses UC560 FXO BRI or T1E1 model and 11 x L UC PRO 8U 112 user licenses 10 supplemental user licenses A maximum of two T1 E1 cards are supported on a UC 560 VWIC2 2MFT T1 E1 will not work on a UC560 T1E1 K9 model 2011 Cisco and or its affiliates All rights reserved This document is Cisco Public Information Page 4 of 12 UC560 FXO BRI or T1E1 model and 12 x L UC PRO 8U 120 user licenses 10 supplemental user licenses UC560 FXO BRI or T1E1 model and 13 x L UC PRO 8U 128 user licenses 10 supplemental user licenses Table 5 Feature Licensing for the Cisco UC 560 Virtual LANs VLANs VPN tunnels 20 Remote teleworker sites 20 Users per teleworker site 5 Multisite deployments 5 Table 6 Unified Messaging Licensing for the Cisco UC 560 Configuration Unified Messaging Licenses Base Voicemail license 125 mailboxes Default voicemail storage per mailbox 12 minutes Sessions to voicemail and automated attendant 12 Internet Messa
4. The Cisco UC 560 includes eight digital signal processors DSPs that enable digitized voice processing on the platform The DSP resources available on the platform are used for various unified communications features namely support of analog and digital VICs prescheduled or ad hoc voice conference calls and translation of digitized voice from a less complex codec such as g711 to a more complex codec such as g729 typically used for deployments that use IP trunking SIP or H 323 for PSTN access or multisite interconnection Each DSP can support 16 g711 channels or 8 g729 channels This enables a total of 128 g711 channels on the Cisco UC 560 Table 8 indicates the DSP resource utilization for each feature Tables 9 and 10 show a few deployment scenarios based on combinations of these features Table 8 DSP Resource Utilization on the Cisco UC 560 Support for built in FXS ports 4 channels Support for built in FXO ports 4 channels Support for built in music on hold MoH port 2 channels Support for T1 E1 voice WAN interface card VWIC 24 channels Transcoding g711 to g729 2 channels Conferencing 16 channels Tables 9 and 10 list the maximum sessions for either ad hoc conferencing or meet me conferencing DSP resources allocated for conferencing can be shared by both features and a mix of these can be configured Below are a few examples based on Table 9 The concept of sharing conferencing resources applies to Table 10 as well Ad hoc 5
5. is Cisco Public Information Page 11 of 12 Ajaj Americas Headquarters Asia Pacific Headquarters Europe Headquarters Cisco Systems Inc Cisco Systems USA Pte Ltd Cisco Systems International BV Amsterdam San Jose CA Singapore The Netherlands Cisco has more than 200 offices worldwide Addresses phone numbers and fax numbers are listed on the Cisco Website at www cisco com go offices Cisco and the Cisco Logo are trademarks of Cisco Systems Inc and or its affiliates in the U S and other countries A listing of Cisco s trademarks can be found at www cisco com go trademarks Third party trademarks mentioned are the property of their respective owners The use of the word partner does not imply a partnership relationship between Cisco and any other company 1005R Printed in USA C07 566560 02 09 11 2011 Cisco and or its affiliates All rights reserved This document is Cisco Public Information Page 12 of 12
6. of 48x8 or 24x16 or 12x32 Up to a maximum of 10x8 or 5x16 Up to a maximum of 40x8 or 20x16 or 10x32 Up to a maximum of 10x8 or 5x16 Up to a maximum of 40x8 or 20x16 or 10x32 Up to a maximum of 10x8 or 5x16 Comments 1 DSP for supporting voice ports fractional T1 E1 and transcoding sessions Remaining 7 DSPs used for conferencing 1 DSP for supporting voice ports fractional T1 E1 and transcoding sessions 1 DSP reserved for transcoding Remaining 6 DSPs used for conferencing 2 DSPs for supporting voice ports and transcoding sessions 1 DSP reserved for transcoding Remaining 5 DSPs used for conferencing 3 DSPs for supporting voice ports and transcoding sessions 0 DSP reserved for transcoding Remaining 5 DSPs used for conferencing 3 DSPs for supporting voice ports and transcoding sessions Remaining 5 DSPs used for conferencing 3 DSP for supporting voice ports and transcoding sessions 0 DSP reserved for transcoding Remaining 5 DSPs used for conferencing 3 DSPs for supporting voice ports and transcoding sessions Remaining 5 DSPs used for conferencing 3 DSP for supporting voice ports and transcoding sessions 0 DSP reserved for transcoding Remaining 5 DSPs used for conferencing Transcoding 0 session for 6 ch 1 session for 4 ch 2 sessions for 2 ch 8 sessions for 6 ch 9 sessions for 4 ch 10 sessions for 2 ch 0 sessions for 22 ch 1 session for
7. the platform Table 14 provides the environmental specifications and Table 15 shows the compliance information Table 12 Physical Specifications for the Cisco UC 560 Description Packaging type Rack Mount form factor 2 rack units high Console port up to 115 2 kbps 1 Auxiliary port 1 7 The auxiliary port on the Cisco UC 560 is the same as the console port The port has the ability to auto detect modem tones and switch over to the auxiliary port capability 2011 Cisco and or its affiliates All rights reserved This document is Cisco Public Information Page 9 of 12 Table 13 Feature Power Specifications for the Cisco UC 560 Description AC input voltage AC input frequency AC input current AC input surge current Power dissipation AC 100 to 240V AC 50 to 60 Hz 3 to 1 5A 100 to 240V 30 to 60A 100 to 240V 67W Table 14 Feature Operating temperature Operating humidity Nonoperating temperature Operation altitude Dimension H x Wx D Power supply dimensions H x W x D Rack height Weight fully configured Noise level minimum and maximum Environmental Specifications for the Cisco UC 560 Description 32 to 104F 10 to 85 noncondensing operating 5 to 95 noncondensing nonoperating 4 to 149F 20 to 650 104f 40 at sea level 87 8F 31 at 6000 ft 1800 m e 77F 25 at 10 000 ft 3000 m 34
8. 6x8 Meet me 0x0 Ad hoc 28x8 Meet me 28x8 Ad hoc 56x4 Meet me 7x32 The above examples indicate Sessions x Participant The Transcoding column lists the maximum number of transcoding sessions that the system can be configured for for a given configuration of DSPs For example the first row in Table 9 indicates that a maximum of three transcoding sessions are available if seven DSPs are allocated for conferencing If more transcoding sessions are required DSP resources will need to be diverted from conferencing to transcoding For example in the second row of Table 9 one of the DSPs is dedicated to transcoding leaving six DSPs for conferencing Notice the increase in the number of transcoding sessions and the drop in the number of conferencing sessions 5 Total DSP resources will depend upon the number of channels provisioned in the T1 Conferencing always uses up an entire DSP The rest of the features can share a DSP The number of sessions available will vary depending upon the codec used in a conference call 2011 Cisco and or its affiliates All rights reserved This document is Cisco Public Information Page 6 of 12 Table 9 DSP Resources Scenario 1 Additional Voice Card None UC 560 SIP Trunk Preferred Codec Ad hoc Conference Sessions x Participants Meet me Conference Sessions x Participants Comments Transcoding 2FXS 2FXS DID 2FXO 4FXS 4FXS DID 4FXO 2BRI NT TE
9. 7F 1 5 per 1000 ft 3 5 x 17 25 x 13 78 in 8 89 x 43 82 x 35 00 cm Internal power supply 2 rack units RU 14 5 Ib 6 58 kg Normal operating temperature e lt 81F 270 37 dBA lt 93F 340 44 dBA 54 dBA at maximum fan speed Table 15 Regulatory Compliance for the Cisco UC 560 Category Compliance Safety Immunity IEC 60950 1 AS NZS 60950 1 CAN CSA C22 2 No 60950 1 EN 60950 1 UL 60950 1 EN 55024 EN 300 386 EN 61000 6 2 EN 50082 1 EN 55024 CISPR 24 2011 Cisco and or its affiliates All rights reserved This document is Cisco Public Information Page 10 of 12 Electromagnetic compatibility EMC FCC Part 15 ICES 003 EN55022 CISPR 22 AS NZS CNS13438 VCCI V 3 EN 55024 EN 300 386 EN 61000 3 2 EN 61000 3 3 EN 50082 1 EN 55024 CISPR 24 EN 61000 4 2 EN 61000 4 3 EN 61000 4 4 EN 61000 4 5 EN 61000 4 6 EN 61000 4 8 EN 61000 4 11 EN 61000 6 2 Telecommunications FXS DID TIA 968 A3 CS 03 Part ACIF S002 ACIF S003 ANZ PTC200 SDN BRI S T voice and data BC TIA 968 A3 CS 03 Part VI TBR3 ACIF S031 ANZ PTC200 MPMHAPT Japan Digital e FXO TIA 968 A3 CS 03 Part TBR21 MPMHAPT Japan Analog ACIF S002 ACIF S003 ACIF S004 ANZ PTC200 MOH interface ACIF S038 ACIF S004 TIA 464C 2011 Cisco and or its affiliates All rights reserved This document
10. NN arr TIDTIIT CISCO Guide Cisco Unified Communications 500 Series Model 560 for Small Business Platform Reference Guide 2011 Cisco and or its affiliates All rights reserved This document is Cisco Public Information Page 1 of 12 die Le RETIRER EDITOS DLE TL LLL 3 Product Part NUMDESS ccccsssseeessseeeessceesesseeeeesseeeesaseneeeesseneeaseneesenseeeeeasenensaseeeeseasaneeeaseneeeaseceesassneesensanensuseneeease 3 Interfaces and MOCUIES ccecssseeeeesseeeesseceeeeseeeeeensseneeaseeeeeaseneeeeseeeesaseneeeeasenesenseeeesaseneesensneesassanensaseeeeensensesenseeees 3 a e PRISE DIS E E LE E A EE A A E 4 Basie Call Conter CaaS TEILT Eee 5 Voice Resource UtiliZAtiOn ccseeenesseneeessecenenseeeeenseeeeseseeeeeeaseneeeasseneeesseeeesaseneeessseeesaseeeeesaseneeenseneeenseneesenseeeeeenees 6 LOCAlIZATION e E 8 Hordware SpecINOCIliMS ocio E erecta tere rmeu tuni aum aede arme rm Conus cn d uem a nu aeter uua eat mua uu renean nnda npa s 9 2011 Cisco and or its affiliates All rights reserved This document is Cisco Public Information Page 2 of 12 Product Overview The Cisco Unified Communications 560 Figure 1 a central part of the Cisco Smart Business Communications System is an affordable unified communications appliance that provides voice and data communications voicemail automated attendant video security and wireless capabilities while integrating
11. ge Access Protocol IMAP sessions 20 Note In large deployments It is very typical to have faxes and common area phones which do not require voicemail or voicemail boxes hence the number of voicemail boxes do not match the exact phone count Basic Call Center Capabilities The Cisco UC 560 supports basic automatic call distribution B ACD that can help answer outside calls with greetings and menus and allow callers to select the appropriate departments B ACD also provides managed call queues for calls that are waiting to be answered Table 7 lists the B ACD capabilities of the UC 560 Table 7 Cisco UC 560 B ACD Capabilities Hunt groups associated with B ACD Calls allowed in each call queue 30 Agents members for each hunt group 20 Statistics accumulated for all B ACD groups 168 hours Hunt groups used with automated attendant 3 2 Includes IP Security IPsec Secure Sockets Layer SSL or generic routing encapsulation GRE tunnels There are 20 simultaneous sessions available between IMAP Client and IMAP server If all 20 sessions are used up the remaining session requests will be rejected by the IMAP server IMAP clients will automatically attempt to establish session with the server once some of the server ports are freed up This does not limit the number of IMAP clients to 20 2011 Cisco and or its affiliates All rights reserved This document is Cisco Public Information Page 5 of 12 Voice Resource Utilization
12. ot supported Licensing The Cisco UC 560 includes 24 user licenses These licenses enable the use of Cisco IP phones and allow users to access the IP PBX features including voicemail In addition supplementary user licenses are bundled to help with deployments that need a few extra licenses For additional licensing needs the L UC PRO 8U may be ordered This increases the existing license count by eight Table 5 lists the number of users supported based on the hardware license configurations The UC 560 also has built in licenses for unified communications features Table 4 lists the license count bundled with the system for each feature Guidance for licenses associated with unified messaging on the UC 560 is included in Table 6 Note Out of the 24 base licenses provided with the UC560 8 are supplemental licenses Table 4 Licensing and User Capacity for the Cisco UC 560 UC560 FXO BRI or T1E1 model 24 user licenses 6 supplemental user licenses UC560 FXO BRI or T1E1 model and 1 x L UC PRO 8U 32 user licenses 8 supplemental user licenses UC560 FXO BRI or T1E1 model and 2 x L UC PRO 8U 40 user licenses 8 supplemental user licenses UC560 FXO BRI or T1E1 model and 3 x L UC PRO 8U 48 user licenses 8 supplemental user licenses UC560 FXO BRI or T1E1 model and 4 x L UC PRO 8U 56 user licenses 8 supplemental user licenses UC560 FXO BRI or T1E1 model and 5 x L UC PRO 8U 64 user licenses 8 supplemental user licenses UC560
13. s reducing complexity In addition this platform offers voice interface card VIC slots to support additional Cisco VIC modules Table 2 lists the built in interfaces and Table 3 lists the modular interfaces supported on the UC 560 Table 2 Built In Interfaces Supported on the Cisco UC 560 tore ert SENSN ss Music on hold MoH port Single 3 5 mm audio port Onboard Ethernet ports e Three 10 100 1000 Ethernet expansion ports One 10 100 1000 WAN uplink 1 One of the three expansion ports defaults to a PC LAN port to enable configuration of the box and or to connect to a server The port can be changed to function as an expansion port 2011 Cisco and or its affiliates All rights reserved This document is Cisco Public Information Page 3 of 12 foie set EN FXS and direct inward dialing DID ports 4 built in FXS ports DID is available via the additional module listed in Table 3 PSTN interfaces FXO BRI or T1 E1 4 FXO 2 BRI or 4 FXO with built in T1 E1 Table 3 Modular VIC Cards for the Cisco UC 560 VIC 4FXS DID VIC3 4FXS DID 4 port FXS DID module VIC2 2FXS 2 port FXS module VIC2 2FXO 2 port FXO module VIC3 2FXS DID 2 port FXS DID module VIC2 4FXO 4 port FXO module VIC2 2BRI NT TE 2 port BRI NT TE module VWIC2 1MFT T1 E1 1 port T1 E1 for voice ISDN Primary Rate Interface PRI and channel associated signaling CAS data is not supported VWIC2 2MFT T1 E1 2 port T1 E1 for voice ISDN PRI and CAS data is n
14. sions for this conferencing configuration E G 729 Up to a maximum of Up to a maximum of 1 DSP for supporting voice A maximum of 9 Transcoding 12x8 or 24x4 12x8 or 6x16 or ports and transcoding sessions transcoding sessions 3x32 1 DSP reserved for sessions for this recommended transcoding configuration 2011 Cisco and or its affiliates All rights reserved This document is Cisco Public Information Page 7 of 12 Table 10 Additional Voice Card UC500 Model VIC UC 560 1MFT T1 E1 No of Ch lt 6 1MFT T1 E1 6 lt No of Ch lt 22 1MFT Full T1 1MFT Full T1 Localization SIP Trunk Preferred Codec No SIP Trunk or G 711 G 729 Transcoding sessions recommended No SIP Trunk or G 711 G 729 Transcoding sessions recommended No SIP Trunk or G 711 G 729 Transcoding sessions recommended No SIP Trunk or G 711 G 729 Transcoding sessions recommended DSP Resources Scenario 2 Ad hoc Conference Sessions x Participants Participants Up to a maximum of 56x8 or 104x4 Up to a maximum of 12x8 or 24x4 Up to a maximum of 48x8 or 96x4 Up to a maximum of 10x8 or 20x4 Up to a maximum of 40x8 or 80x4 Up to a maximum of 10x8 or 20x4 Up to a maximum of 40x8 or 80x4 Up to a maximum of 10x8 or 20x4 Meet me Conference Up to a maximum of 56x8 or 28x16 or 14x32 Up to a maximum of 12x8 or 6x16 or 3x32 Up to a maximum
15. with existing desktop applications such as calendar email and customer relationship management CRM programs This easy to manage platform supports up to 138 phones and 125 voice mailboxes and provides flexible deployment options based on your needs including support for a wide array of IP phones public switched telephone network PSTN interfaces and Internet connectivity This reference guide describes the specifications and capabilities of the Cisco Unified Communications 560 UC 560 Figure 1 Cisco UC 560 FXO Model Product Part Numbers The Cisco UC 560 is available in two base versions an FXO analog model and a Basic Rate Interface BRI base model The FXO model is also available with a built in T1 E1 interface With ease of ordering as a focus area each has its own product ID In addition there is one software licensing product multiples of which can be installed to achieve the desired user count Table 1 lists the part numbers for the Cisco UC 560 Table 1 Product Part Numbers for the Cisco UC 560 UC560 FXO K9 UC 560 system with 4 FXO 4 FXS and 2 voice interface card VIC expansion slots UC560 BRI K9 UC 560 system with 2 BRI 4 FXS and 2 VIC expansion slots UC560 T1E1 K9 UC 560 system with 4 FXO 4 FXS 1 T1 E1 and 1 VIC expansion slot L UC PRO 8U Software license upgrade authorizing an additional 8 users e delivery Interfaces and Modules The Cisco UC 560 has built in interfaces that offer fixed configuration
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