Cisco Systems PAP2 Troubleshooting
Contents
1. This warranty does not apply if the Product a has been altered except by Vonage b has not been installed operated repaired or maintained in accordance with instructions supplied by Vonage or c has been subjected to abnormal physical or electrical stress misuse negligence or accident In addition due to the continual development of new techniques for intruding upon and attacking networks Vonage does not warrant that the Product will be free of vulnerability to intrusion or attack TO THE EXTENT NOT PROHIBITED BY LAW IN NO EVENT WILL VONAGE BE LIABLE FOR ANY LOST DATA REVENUE OR PROFIT OR FOR SPECIAL INDIRECT CONSEQUENTIAL INCIDENTAL OR PUNITIVE DAMAGES REGARDLESS OF THE THEORY OF LIABILITY INCLUDING NEGLIGENCE ARISING OUT OF OR RELATED TO THE USE OF OR INABILITY TO USE THE PRODUCT INCLUDING ANY SOFTWARE EVEN IF VONAGE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES IN NO EVENT WILL VONAGE LIABILITY EXCEED THE AMOUNT PAID BY YOU FOR THE PRODUCT The foregoing limitations will apply even if any warranty or 35 remedy provided under this Agreement fails of its essential purpose Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to You Please contact Vonage regarding the warranty for the Product Refer to Appendix G Contact Information for Vonage contact information 36 Appendix F Regulatory Information FCC STA2. follow to communicate over a network This is true for wireless networks as well Your PCs will not be able to utilize wireless networking without having TCP IP enabled Windows Help provides complete instructions on enabling TCP IP Shared Resources If you wish to share printers folder or files over your network Windows Help provides complete instructions on utilizing shared resources Network Neighborhood My Network Places Other PCs on your network will appear under Network Neighborhood or My Network Places depending upon the version of Windows you re running Windows Help provides complete instructions on adding PCs to your network 25 Phone Adapter with 2 Ports for Voice over IP 26 Appendix B Windows Help Appendix C Glossary Adapter A device that adds network functionality to your PC Backbone The part of a network that connects most of the systems and networks together and handles the most data Bandwidth The transmission capacity of a given device or network Bit A binary digit Boot To start a device and cause it to start executing instructions Bridge A device that connects different networks Broadband An always on fast Internet connection Browser An application program that provides a way to look at and interact with all the information on the World Wide Web Buffer A shared or assigned memory area that is used to support and coordinate different computing and networking activities so on
3. this checklist until your problem is solved e Vonage supports 7 10 and 11 digit dialing Use 7 10 or 11 digit dialing for calls within the same area code as your Vonage phone number Use 10 or 11 digit dialing for calls outside of your area code Follow these instructions to reboot your cable or DSL modem Phone Adapter and router 1 Power off your cable or DSL modem by unplugging its power adapter 2 Power off the router by unplugging its power adapter 3 Power off the Phone Adapter by unplugging its power adapter 17 18 A 8 Wait two minutes and then power on your cable or DSL modem by plugging its power adapter into an electrical outlet Wait two minutes and then power on the router by plugging its power adapter into an electrical outlet Wait five minutes and then power on the Phone Adapter by plugging its power adapter into an electrical outlet Reboot one of your networked computers and check to see if you have an active Internet connection Pick up the telephone You should now have a dial tone Set up port forwarding on your router You must specify that four port ranges be forwarded to the IP address of the Phone Adapter These four port ranges are as follows 5060 5061 UDP 53 53 UDP 69 69 UDP and 10000 20000 UDP Before you set up port forwarding on your router change two of the Phone Adapter s settings using its Interactive Voice Response Menu First disable its DHCP feature and then assi
4. 0 13 kg 5VDC 2 0A FCC cUL CE 419 1139F 59 459C 13 1859F 252 859C 10 9096 Non Condensing 5 90 Non Condensing Appendix E Warranty Information LIMITED WARRANTY Vonage warrants to You that for a period of one year the Warranty Period your Linksys Product will be substantially free of defects in materials and workmanship under normal use Your exclusive remedy and Vonage s entire liability under this warranty will be for Vonage at its option to repair or replace the Product or refund Your purchase price less any rebates This limited warranty extends only to the original purchaser If the Product proves defective during the Warranty Period call Vonage Technical Support in order to obtain a Return Authorization Number if applicable If You are requested to return the Product mark the Return Authorization Number clearly on the outside of the package You are responsible for shipping defective Products to Vonage ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED TO THE DURATION OF THE WARRANTY PERIOD ALL OTHER EXPRESS OR IMPLIED CONDITIONS REPRESENTATIONS AND WARRANTIES INCLUDING ANY IMPLIED WARRANTY OF NON INFRINGEM ENT ARE DISCLAIMED Some jurisdictions do not allow limitations on how long an implied warranty lasts so the above limitation may not apply to You This warranty gives You specific legal rights and You may also have other rights which vary by jurisdiction
5. LINKSYS A Division of Cisco Systems Inc Cisco SYSTEMS Model No PAP2 Copyright and Trademarks Specifications are subject to change without notice Linksys is a registered trademark or trademark of Cisco Systems Inc and or its affiliates in the U S and certain other countries Copyright 2004 Cisco Systems Inc All rights reserved Other brands and product names are trademarks or registered trademarks of their respective holders WARNING This product contains chemicals including lead known to the State of California to cause cancer and birth defects or other reproductive harm Wash hands after handling How to Use this Guide Your guide to the Phone Adapter has been designed to make understanding networking with the Phone Adapter easier than ever Look for the following items when reading this User Guide This exclamation point means there is a caution or warning and is A something that could damage your property or Phone Adapter This question mark provides you with a reminder about something you A might need to do while using the Phone Adapter This checkmark means there is a note of interest and is something you VN should pay special attention to while using the Phone Adapter In addition to these symbols there are definitions for technical terms that are presented like this Also each figure diagram screenshot or other image is provided with a figure number and description like this word definition F
6. TEMENT This product has been tested and complies with the specifications for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used according to the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which is found by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment or devices Connect the equipment to an outlet other than the receiver s e Consult a dealer or an experienced radio TV technician for assistance SAFETY NOTICES Caution To reduce the risk of fire use only No 26 AWG or larger telecommunication line cord Do not use this product near water for example in a wet basement or near a swimming pool Avoid using this product during an electrical storm There may be a remote risk of electric shock from lightning 37 Phone Adapter with 2 Ports for Voice over IP 38 Appendix F Regulatory Information Appendix G Contact Information Vonag
7. Text Transport Protocol The communications protocol used to connect to servers on the World Wide Web Infrastructure A wireless network that is bridged to a wired network via an access point IP Internet Protocol A protocol used to send data over a network IP Address The address used to identify a computer or device on a network IPCONFIG A Windows 2000 and XP utility that displays the IP address for a particular networking device IPSec Internet Protocol Security A VPN protocol used to implement secure exchange of packets at the IP layer ISM band Radio bandwidth utilized in wireless transmissions ISP Internet Service Provider A company that provides access to the Internet LAN Local Area Network The computers and networking products that make up your local network MAC Media Access Control Address The unique address that a manufacturer assigns to each networking device 29 Mbps MegaBits Per Second One million bits per second a unit of measurement for data transmission mIRC An Internet Relay Chat program that runs under Windows Multicasting Sending data to a group of destinations at once NAT Network Address Translation NAT technology translates IP addresses of a local area network to a different IP address for the Internet NAT Network Address Translation Traversal A method of enabling specialized applications such as Internet phone calls video and audio to travel between your local netw
8. aching the Phone Adapter s Base Figure 3 6 Phone Adapter Standing on Base Wall Mount Option The Phone Adapter has two wall mount slots on its back panel The distance between the two slots is 58 mm 2 28 inches 1 2 3 Determine where you want to mount the Phone Adapter Drill two holes into the wall Make sure the holes are 58 mm 2 28 inches apart Insert a screw into each hole and leave 5 mm 0 2 inches of its head exposed Maneuver the Phone Adapter so the wall mount slots line up with the two screws Place the wall mount slots over the screws and slide the Phone Adapter down until the screws fit snugly into the wall mount slots Congratulations The installation of the Phone Adapter is complete If you need to change any of the Phone Adapter s network settings proceed to Chapter 4 Using the Phone Adapter s Interactive Voice Response Menu L 58mm 2 28 inches J Figure 3 7 Measurement between Wall Mount Slots Chapter 4 Using the Phone Adapter s Interactive Voice Response Menu Overview NOTE If you need to change AN the settings for your Vonage Chapter 4 explains how you can use the Interactive Voice Response Menu to configure the Phone Adapter s Internet phone service then network settings You may need to change these settings depending on the specifics of your local network visit www vonage com to setup Use the phone s keypad to enter your commands and select choices and the Phone Adapter w
9. ad To receive a file transmitted over a network DSL Digital Subscriber Line An always on broadband connection over traditional phone lines DTIM Delivery Traffic Indication Message A message included in data packets that can increase wireless efficiency Dynamic IP Address A temporary IP address assigned by a DHCP server Encryption Encoding data transmitted in a network Ethernet A networking protocol that specifies how data is placed on and retrieved from a common transmission medium Finger A program that tells you the name associated with an e mail address Firewall A set of related programs located at a network gateway server that protects the resources of a network from users from other networks 28 Firmware The programming code that runs a networking device Fragmentation Breaking a packet into smaller units when transmitting over a network medium that cannot support the original size of the packet FTP File Transfer Protocol A protocol used to transfer files over a TCP IP network Full Duplex The ability of a networking device to receive and transmit data simultaneously Gateway A device that interconnects networks with different incompatible communications protocols Half Duplex Data transmission that can occur in two directions over a single line but only one direction at a time Hardware The physical aspect of computers telecommunications and other information technology devices HTTP Hyper
10. age through the PHONE 2 port It flashes when the phone is being used or an incoming call has been detected Blue The ETHERNET LED lights up when the Phone Adapter is connected to your network through the Ethernet port It flashes when there is data being sent or received Blue Red The Power LED lights up when the Phone Adapter is powered on and ready It flashes when the Phone Adapter is booting up undergoing a self test or performing a firmware upgrade The LED lights up red when the Phone Adapter has failed its self test or is malfunctioning Refer to Appendix A Troubleshooting for more information Chapter 2 Getting to Know the Phone Adapter The Front Panel Chapter 3 Connecting the Phone Adapter Overview This chapter gives instructions on how to connect the Phone Adapter to your network and telephones or fax machines Shown below is a connection diagram displaying a typical setup 6 0 Internet Cable DSL Router Phone Adapter Telephone Modem Figure 3 1 Connect the Phone Adapter to Your Network and Telephone This chapter also describes the Phone Adapter s placement options You can place it flat on a surface attach the Phone Adapter s base so it can stand in place or mount the Phone Adapter on a wall Instructions for Connecting the Phone Adapter If you already have an account set up with Vonage then proceed to step 1 If you do not have an account visit www vonage com to activate the Phone Adapter After you
11. cluding Technical Support Chapter 2 Getting to Know the Phone Adapter Back Panel Ports The Phone Adapter s ports are located on the back panel Figure 2 1 Back Panel PHONE 1 Port For your primary Vonage Internet phone line the PHONE 1 port allows you to connect your NOTE These Phone ports do telephone to the Phone Adapter using an RJ 11 telephone cable not included AN not carry any voltage PHONE 2 Port If you add a second Vonage line then use the PHONE 2 port It allows you to connect a second telephone or fax machine to the Phone Adapter using an RJ 11 telephone cable not included ETHERNET Port The ETHERNET port allows you to connect the Phone Adapter to your router or gateway using a Category 5 or better Ethernet network cable POWER Port The POWER port is where you will connect the included power adapter Phone Adapter with 2 Ports for Voice over IP The Front Panel The Phone Adapter s LEDs are located on the front panel PHONE 1 LED PHONE 2 LED ETHERNET LED Power LED Figure 2 2 Front Panel Blue The PHONE 1 LED is solidly lit when a telephone or fax machine has a registered connection to Vonage through the PHONE 1 port The connection is registered if your Internet phone service account is active It flashes when the phone is being used or an incoming call has been detected Blue The PHONE 2 LED is solidly lit when a telephone or fax machine has a registered connection to Von
12. come Thank you for choosing the Linksys Phone Adapter with 2 Ports for Voice over IP This Phone Adapter will allow you to make phone or fax calls using the your broadband connection How does the Phone Adapter do this The Phone Adapter connects your phones or fax machines to your network router or gateway so telephone service is delivered through your cable or DSL Internet connection Each of the Phone Adapter s two telephone jacks operates independently with separate phone service and phone numbers so you can have up to two Vonage phone lines per Adapter But what does all of this mean Networks are useful tools for sharing Internet access and computer resources With the Phone Adapter your phones or fax machines can share your high speed Internet connection and take advantage of it You will be able to make phone calls using the account you set up with Vonage even while you re surfing the Internet So networks not only are useful in homes and offices but also can be fun Use the instructions in the Quick Installation or this Installation and Troubleshooting Guide to help you connect the Phone Adapter after you have set up an account with Vonage These instructions should be all you need to get the most out of the Phone Adapter What s in this Guide This guide covers the steps for installing the Phone Adapter Chapter 1 Introduction This chapter describes the Phone Adapter s applications and this Installation and Troubleshooting Gu
13. d on the Phone Adapter Manual Reboot 732668 After you hear Option successful hang up the phone The Phone Adapter will automatically reboot 13 Configuring the Settings for Your Internet Phone Service If you want to change the settings for your Internet phone service visit www vonage com and make configuration changes online For more information refer to the instructions provided by Vonage 14 Appendix A Troubleshooting This appendix provides solutions to problems that may occur during the installation and operation of the Phone Adapter Read the description below to solve your problems If you can t find an answer here check the Vonage website at www vonage com or the Linksys website at www linksys com Common Problems and Solutions 1 I don t Go thro Ma hear a dial tone and the PHONE1 or PHONE2 LED is not lit ugh this checklist until your problem is solved ke sure the telephone is plugged into the appropriate port PHONE 1 or PHONE 2 You should use the Phone 2 port only if you have more than one Vonage phone line Ma ke sure the ETHERNET LED on the front panel of the Phone Adapter is lit If it is not lit then check your router and network connection to the Internet Pic k up the telephone Press 80 Hang up the telephone Wait approximately 30 seconds Then pick up the telephone you should now have a dial tone Fol 1 2 3 4 ow these instructions to rebo
14. ddress using feature must be disabled If the DHCP numbers on the feature is enabled then you will hear telephone keypad Invalid Option if you try to set a Use the star key static IP address when entering a decimal point Check Network Mask 120 You will hear the current network or Subnet Mask mask of the Phone Adapter Set Network Mask or 121 Enter the network To set the network mask the DHCP Subnet Mask mask using feature must be disabled If the DHCP numbers on the feature is enabled then you will hear telephone keypad Invalid Option if you try to set the Use the star key network mask when entering a decimal point Check Static Gateway 130 You will hear the current gateway IP IP Address address of the Phone Adapter 12 Interactive Voice Response Menu Action Command Choices Description press these keys on the telephone Set Static Gateway IP 131 Enter the IP To set a static gateway IP address the Address address using DHCP feature must be disabled If the numbers on the DHCP feature is enabled then you will telephone keypad hear Invalid Option if you try to set Use the star key a static gateway IP address when entering a decimal point Check MAC Address 140 You will hear the MAC address of the Phone Adapter in hexadecimal string format Check Firmware 150 You will hear the version number of Version the firmware currently installe
15. e Need to contact Vonage If you wish to speak with Vonage Customer Care you can call Vonage at If you are located in Canada then call Vonage at If you are located outside of the US then call Vonage at Or fax your request in to Visit Vonage online to access your account at Linksys Need to contact Linksys Visit Linksys online for information on the latest products and updates to your existing products at Can t find information about a product you want to buy on the web Do you want to know more about networking with Linksys products Give the Linksys advice line a call at Or fax your request in to 24 hour 1 VONAGE HELP 866 243 4357 toll free from US 24 hour 877 272 0528 toll free from Canada 132 650 6699 132 333 1353 http www vonage com http www linksys com or ftp linksys com 800 546 5797 LINKSYS 949 823 3002 39 www linksys com
16. e isn t held up by the other Byte A unit of data that is usually eight bits long Cable Modem A device that connects a computer to the cable television network which in turn connects to the Internet CSMA CA Carrier Sense Multiple Access Collision Avoidance A method of data transfer that is used to prevent data collisions CTS Clear To Send A signal sent by a wireless device signifying that it is ready to receive data Daisy Chain A method used to connect devices in a series one after the other 2 Database A collection of data that is organized so that its contents can easily be accessed managed and updated DDNS Dynamic Domain Name System Allows the hosting of a website FTP server or e mail server with a fixed domain name e g www xyz com and a dynamic IP address Default Gateway A device that forwards Internet traffic from your local area network DHCP Dynamic Host Configuration Protocol A networking protocol that allows administrators to assign temporary IP addresses to network computers by leasing an IP address to a user for a limited amount of time instead of assigning permanent IP addresses DMZ Demilitarized Zone Removes the Router s firewall protection from one PC allowing it to be seen from the Internet DNS Domain Name Server The IP address of your ISP s server which translates the names of websites into IP addresses Domain A specific name for a network of computers Downlo
17. gn a static IP address to the Phone Adapter Refer to Chapter 4 Using the Phone Adapter s Interactive Voice Response Menu for instructions If you have a non Linksys router refer to its documentation for instructions If you have a Linksys router then follow these instructions 1 2 3 4 On one of your networked computers open your web browser Access the Router s Web based Utility by going to http 192 168 1 1 or the IP address of the Router A login screen will appear Leave the User Name field blank Enter the Router s password the default is admin in the Password field Then click the OK button Click the Applications amp Gaming tab and then click the Port Range Forwarding tab 5 Foreach port range you must specify enter a different name in the Application field Then enter the number or range of external port s used by the Phone Adapter 6 Selectthe protocol you will be using UDP 7 Enterthe IP address of the Phone Adapter For example if the Phone Adapter s IP address is 192 168 1 100 you would enter 100 in the field provided 8 Repeat steps 5 7 until you have entered all four port ranges for the Phone Adapter Application Start and End Protocol IP Address Enable Internet phone 1 5060 to 5061 UDP IP address of X Phone Adapter Internet phone 2 53 to 53 UDP IP address of X Phone Adapter Internet phone 3 69 to 69 UDP IP address of X Phone Adapter Internet phone 4 10000 t
18. have set up an account then proceed to step 1 IMPORTANT The Phone Adapter includes a ringer ring signal generator which is a source of hazardous voltage When the ringer is activated by an incoming call do not touch the Phone port wires the wires of a cable connected to either of the Phone ports or the internal circuitry of the Phone Adapter IMPORTANT Do not connect either of the Phone ports to a telephone wall jack Make sure you only connect a telephone or fax machine to either of the Phone ports Otherwise the Phone Adapter or the telephone wiring in your home or office may be damaged pter v 1 Using a telephone cable connect your telephone to the PHONE 1 port of the Phone Adapter 2 If you have a second Vonage line on your account then connect another telephone or a fax machine to the PHONE 2 port of the Phone Adapter 3 Connect the included Ethernet network cable to the ETHERNET port of the Phone Adapter Connect the other end to the one of the Ethernet ports on your router or gateway 4 Connect the included power adapter to the POWER port on the back panel of the Phone Adapter Connect the other end to a standard electrical outlet 5 The Power Ethernet and Phone LEDs will be solidly lit when the Phone Adapter is ready for use 6 Follow the instructions provided by Vonage Figure 3 3 Connect the Ethernet If you need to manually configure the Phone Adapter s network settings you can use the telep
19. hone for Network Cable instructions proceed to Chapter 4 Using the Phone Adapter s Interactive Voice Response Menu The installation of the Phone Adapter is complete Now you can pick up your phone and make calls within the same area code as your Vonage phone number Use 10 or 11 digit dialing for calls NOTE Vonage supports 7 10 and 11 digit dialing Use 7 10 or 11 digit dialing for calls outside of your area code Proceed to the next section Placement Options if you want to attach the Phone Adapter s base Placement Options There are three ways to place the Phone Adapter The first way is to place the Phone Adapter horizontally on a surface The second way is to stand the Phone Adapter vertically on a surface The third way is to mount the Phone Adapter on a wall The second and third options are explained in further detail below Stand Option 1 Remove the plate from the Phone Adapter s bottom panel 2 Line up the pegs of the Phone Adapter s base with the mounting holes of the Phone Adapter s bottom panel 3 Insert the Phone Adapter s base into the Phone Adapter s bottom panel Push the base in until it fits snugly 4 Place the Phone Adapter in an appropriate location Congratulations The installation of the Phone Adapter is complete If you need to change any of the Phone Adapter s network settings proceed to Chapter 4 Using the Phone Adapter s Interactive Voice Response Menu Figure 3 5 Att
20. ide A NOTE For information about your Internet phone service refer to the User Guide which is included in the welcome kit Chapter 2 Getting to Know the Phone Adapter This chapter describes the physical features of the Phone Adapter Chapter 3 Connecting the Phone Adapter This chapter explains how to connect the Phone Adapter to your network and phones or fax machines Chapter 4 Using the Phone Adapter s Interactive Voice Response Menu This chapter explains how to configure the Phone Adapter s network settings Appendix A Troubleshooting This appendix describes some potential problems and solutions as well as frequently asked questions regarding use of the Phone Adapter Appendix B Windows Help This appendix describes how you can use Windows Help for instructions about networking such as installing the TCP IP protocol Appendix C Glossary This appendix gives a brief glossary of terms frequently used in networking Append ix D This append Append ix E This append Append ix F This append Append ix G This append as well as Vonage Specifications ix provides the technical specifications for the Phone Adapter Warranty Information ix supplies the warranty information for the Phone Adapter Regulatory Information ix supplies the regulatory information regarding the Phone Adapter Contact Information ix provides contact information for a variety of Linksys resources in
21. igure numbers and descriptions can also be found in the List of Figures section Figure 0 1 Sample Figure Description PAP2 UG 40729C J L Phone Adapter with 2 Ports for Voice over IP Table of Contents Chapter 1 Introduction Welcome What s in this Guide Chapter 2 Getting to Know the Phone Adapter Back Panel Ports The Front Panel Chapter 3 Connecting the Phone Adapter Overview Instructions for Connecting the Phone Adapter Placement Options Chapter 4 Using the Phone Adapter s Interactive Voice Response Menu Overview Accessing the Interactive Voice Response Menu Using the Interactive Voice Response Menu Configuring the Settings for Your Internet Phone Service Appendix A Troubleshooting Common Problems and Solutions Frequently Asked Questions Appendix B Windows Help Appendix C Glossary Appendix D Specifications Appendix E Warranty Information Appendix F Regulatory Information Appendix G Contact Information Vonage Linksys XO XO oO XO 4 Ui Ui Ul 4s C CJ LI c IE List of Figures Figure 2 1 Back Panel Figure 2 2 Front Panel Figure 3 1 Connect the Phone Adapter to Your Network and Telephone Figure 3 2 Connect the Telephone Cable Figure 3 3 Connect the Ethernet Network Cable Figure 3 4 Connect the Power Figure 3 5 Attaching the Phone Adapter s Base Figure 3 6 Phone Adapter Standing on Base Figure 3 7 Measurement between Wall Mount Slots oNN O0 0 O Ui A CJ Chapter 1 Introduction Wel
22. ill respond access your online account with voice responses Accessing the Interactive Voice Response Menu 1 Use a telephone connected to the PHONE 1 or PHONE 2 port of the Phone Adapter 2 Press in other words press the star key four times 3 You will hear Configuration menu Please enter option followed by the pound key or hang up to exit Refer to the following table that lists actions commands menu choices and descriptions After you select an option press the 3t pound key To exit the menu hang up the telephone Using the Interactive Voice Response Menu While entering a value such as an IP address you may exit without entering any changes Press the star key twice within half a second Otherwise the will be treated as a decimal point or dot After entering a value such as an IP address press the pound key to indicate you have finished your Selection To save the new setting press 1 To review the new setting press 2 To re enter the new setting press 3 To cancel your entry and return to the main menu press star For example to enter the IP address 191 168 1 105 by keypad press these keys 191 168 1 105 Press the pound key to indicate that you have finished entering the IP address and then press 1 to save the IP address To cancel your entry and return to the main menu press star If the menu is inactive for more than one minute the Phone Adapter will time out You wil
23. l need to re enter the menu by pressing The settings you have saved will take effect after you have hung up the telephone The Phone Adapter may reboot at this time Interactive Voice Response Menu Response Menu Action Command Choices Description press these keys on the telephone Enter Interactive Voice Use this command to enter the Interactive Voice Response Menu Do not press any other keys until you hear Configuration menu Please enter option followed by the pound key or hang up to exit 10 Interactive Voice Response Menu Action Command Choices Description press these keys on the telephone Check DHCP 100 Use this command to find out if DHCP has been enabled or disabled If enabled the Phone Adapter will be automatically assigned an IP address by your network router or gateway If disabled then the Phone Adapter will use a static IP address Enable Disable DHCP 101 Enter 1 to enable Enable or disable the Phone Adapter s Enter 0 to disable DHCP feature If your network router or gateway assigns IP addresses then enter 1 Otherwise enter 0 Check IP Address 110 You will hear the current IP address of the Phone Adapter 11 Interactive Voice Response Menu Action Command Choices Description press these keys on the telephone Set Static IP Address 111 Enter the IP To set a static IP address the DHCP a
24. o 20000 UDP IP address of X Phone Adapter 9 Check the Enable option for the port services you want to use 10 When you have completed the configuration click the Save Settings button 19 20 When I m on a telephone call words are dropped intermittently Go through this checklist until your problem is solved Are you using a wireless router and cordless phone If so the router and cordless phone may be using the same frequency and interfere with each other Move the cordless phone farther away from the router There may be heavy network activity particularly if you are running a server or using a file sharing program Try to limit network or Internet activity during any Internet telephone call For example if you are running a file sharing program files may be uploaded in the background even though you are not downloading any files so make sure you exit the program before you make an Internet phone call There may not be enough bandwidth available for your call You can test your bandwidth at http www pcpitstop com internet Bandwidth asp If necessary you can lower your service s default codec setting which is High 90k First access your service account at ww w vonage com Then lower the codec setting to Med 50k or Low 30k For more information visit www vonage com My telephone does not ring and my calls automatically go to voicemail Go through this checklist until your problem is solved Make su
25. of your networked computers open your web browser 2 Access the Router s Web based Utility by going to http 192 168 1 1 or the IP address of the Router 3 Alogin screen will appear Leave the User Name field blank Enter the Router s password the default is admin in the Password field Then click the OK button 4 Click the Applications amp Gaming tab and then click the Port Range Forwarding tab 5 Foreach port range you must specify enter a different name in the Application field Then enter the number or range of external port s used by the Phone Adapter 6 Selectthe protocol you will be using UDP 7 Enterthe IP address of the Phone Adapter For example if the Phone Adapter s IP address is 192 168 1 100 you would enter 100 in the field provided 8 Repeat steps 5 7 until you have entered all four port ranges for the Phone Adapter Application Start and End Protocol IP Address Enable Internet phone 1 5060 to 5061 UDP IP address of X Phone Adapter Internet phone 2 53 to 53 UDP IP address of X Phone Adapter Internet phone 3 69 to 69 UDP IP address of X Phone Adapter Internet phone 4 10000 to 20000 UDP IP address of X Phone Adapter 9 Check the Enable option for the port services you want to use 10 When you have completed the configuration click the Save Settings button 2 When make a telephone call the call doesn t go through instead hear a fast busy signal Go through
26. ork and the Internet STUN is a specific type of NAT traversal Network A series of computers or devices connected for the purpose of data sharing storage and or transmission between users NNTP Network News Transfer Protocol The protocol used to connect to Usenet groups on the Internet Packet A unit of data sent over a network Ping Packet INternet Groper An Internet utility used to determine whether a particular IP address is online POP3 Post Office Protocol 3 A standard mail server commonly used on the Internet Port The connection point on a computer or networking device used for plugging in cables or adapters RJ 45 Registered J ack 45 An Ethernet connector that holds up to eight wires Router A networking device that connects multiple networks together RTP Real time Transport Protocol A protocol that enables specialized applications such as Internet phone calls video and audio to occur in real time RTS Request To Send A networking method of coordinating large packets through the RTS Threshold setting 30 Server Any computer whose function in a network is to provide user access to files printing communications and other services SMTP Simple Mail Transfer Protocol The standard e mail protocol on the Internet SNMP Simple Network Management Protocol A widely used network monitoring and control protocol Software Instructions for the computer A series of instructions that perfo
27. ot your cable or DSL modem Phone Adapter and router Power off your cable or DSL modem by unplugging its power adapter Power off the router by unplugging its power adapter Power off the Phone Adapter by unplugging its power adapter Wait two minutes and then power on your cable or DSL modem by plugging its power adapter into an electrical outlet Wait two minutes and then power on the router by plugging its power adapter into an electrical outlet Wait five minutes and then power on the Phone Adapter by plugging its power adapter into an electrical outlet 15 16 7 Reboot one of your networked computers and check to see if you have an active Internet connection 8 Pick up the telephone You should now have a dial tone Set up port forwarding on your router You must specify that four port ranges be forwarded to the IP address of the Phone Adapter These four port ranges are as follows 5060 5061 UDP 53 53 UDP 69 69 UDP and 10000 20000 UDP Before you set up port forwarding on your router change two of the Phone Adapter s settings using its Interactive Voice Response Menu First disable its DHCP feature and then assign a static IP address to the Phone Adapter Refer to Chapter 4 Using the Phone Adapter s Interactive Voice Response Menu for instructions If you have a non Linksys router refer to its documentation for instructions If you have a Linksys router then follow these instructions 1 Onone
28. re the telephone is plugged into the appropriate port PHONE 1 or PHONE 2 You should use the Phone 2 port only if you have more than one Vonage phone line Make sure the ringer volume on your telephone is set to an audible level Follow these instructions to reboot your cable or DSL modem Phone Adapter and router 1 Power off your cable or DSL modem by unplugging its power adapter 2 Power off the router by unplugging its power adapter 3 Power off the Phone Adapter by unplugging its power adapter 4 Waittwo minutes and then power on your cable or DSL modem by plugging its power adapter into an electrical outlet 5 Waittwo minutes and then power on the router by plugging its power adapter into an electrical outlet 6 Waitfive minutes and then power on the Phone Adapter by plugging its power adapter into an electrical outlet 7 Reboot one of your networked computers and check to see if you have an active Internet connection Set up port forwarding on your router You must specify that four port ranges be forwarded to the IP address of the Phone Adapter These four port ranges are as follows 5060 5061 UDP 53 53 UDP 69 69 UDP and 10000 20000 UDP Before you set up port forwarding on your router change two of the Phone Adapter s settings using its Interactive Voice Response Menu First disable its DHCP feature and then assign a static IP address to the Phone Adapter Refer to Chapter 4 Using the Phone Adapter
29. rk TX Rate Transmission Rate UDP User Datagram Protocol A network protocol for transmitting data that does not require acknowledgement from the recipient of the data that is sent Upgrade To replace existing software or firmware with a newer version Upload To transmit a file over a network URL Uniform Resource Locator The address of a file located on the Internet VPN Virtual Private Network A security measure to protect data as it leaves one network and goes to another over the Internet WAN Wide Area Network The Internet WINIPCFG A Windows 98 and Me utility that displays the IP address for a particular networking device 32 Appendix D Specifications Model Standards Voice Codecs Ports Cabling Type LEDs Maximum Ringer Load Ring Frequency FXS Port Impedance Ring Voltage Security Features PAP2 SIP v2 Session Initiation Protocol RFC 3261 3262 3263 3264 G 729 A B G 711 a law G 711y law G 726 Power Ethernet Phone 1 Phone 2 CAT 5 RJ 45 for Ethernet Port and RJ 11 for Phone Ports Power Ethernet Phone 1 Phone 2 5 REN 10 40 Hz Eight Configurable Settings Including North America 600 ohms European CTR21 60 90 Vrms Configurable Password Protected Administration 33 Dimensions WxHxD Unit Weight Power Certifications Operating Temp Storage Temp Operating Humidity Storage Humidity 34 3 98 x 3 98 x 0 59 101 mm x 101 mm x 15 mm 4 59 oz
30. rms a particular task is called a program SOHO Small Office Home Office Market segment of professionals who work at home or in small offices Static IP Address A fixed address assigned to a computer or device that is connected to a network Static Routing Forwarding data in a network via a fixed path STUN Simple Traversal of UDP through NATs A protocol that enables specialized applications such as Internet phone calls video and audio to travel between your local network and the Internet STUN is a specific type of NAT traversal Subnet Mask An address code that determines the size of the network Switch 1 A data switch that connects computing devices to host computers allowing a large number of devices to share a limited number of ports 2 A device for making breaking or changing the connections in an electrical circuit TCP Transmission Control Protocol A network protocol for transmitting data that requires acknowledgement from the recipient of data sent TCP IP Transmission Control Protocol Internet Protocol A set of instructions PCs use to communicate over a network Telnet A user command and TCP IP protocol used for accessing remote PCs TFTP Trivial File Transfer Protocol A version of the TCP IP FTP protocol that has no directory or password capability Throughput The amount of data moved successfully from one node to another in a given time period 3l Topology The physical layout of a netwo
31. rt services you want to use 10 When you have completed the configuration click the Save Settings button 5 The Power LED does not light up or lights up red Go through this checklist until your problem is solved 22 Unplug the power adapter from the Phone Adapter Wait five seconds Then plug the power adapter into the Phone Adapter again You may be using the wrong power adapter Make sure the power adapter you are using is the one included with the Phone Adapter 6 The ETHERNET LED does not light up Go through this checklist until your problem is solved Check the cable connecting the Phone Adapter to your router Make sure your network has an active Internet connection If it does not follow these instructions to reboot your cable or DSL modem Phone Adapter and router 1 2 3 4 Power off your cable or DSL modem by unplugging its power adapter Power off the router by unplugging its power adapter Power off the Phone Adapter by unplugging its power adapter Wait two minutes and then power on your cable or DSL modem by plugging its power adapter into an electrical outlet Wait two minutes and then power on the router by plugging its power adapter into an electrical outlet Wait five minutes and then power on the Phone Adapter by plugging its power adapter into an electrical outlet Reboot one of your networked computers and check to see if you have an active Internet connection Frequently A
32. s Interactive Voice Response Menu for instructions If you have a non Linksys router refer to its documentation for instructions If you have a Linksys router then follow these instructions 1 On one of your networked computers open your web browser 2 Access the Router s Web based Utility by going to http 192 168 1 1 or the IP address of the Router 3 Alogin screen will appear Leave the User Name field blank Enter the Router s password the default is admin in the Password field Then click the OK button 4 Click the Applications amp Gaming tab and then click the Port Range Forwarding tab 5 Foreach port range you must specify enter a different name in the Application field Then enter the number or range of external port s used by the Phone Adapter 6 Selectthe protocol you will be using UDP 7 Enterthe IP address of the Phone Adapter For example if the Phone Adapter s IP address is 192 168 1 100 you would enter 100 in the field provided 21 8 Repeat steps 5 7 until you have entered all four port ranges for the Phone Adapter Phone Adapter Application Start and End Protocol IP Address Enable Internet phone 1 5060 to 5061 UDP IP address of X Phone Adapter Internet phone 2 53 to 53 UDP IP address of X Phone Adapter Internet phone 3 69 to 69 UDP IP address of X Phone Adapter Internet phone 4 10000 to 20000 UDP IP address of X 9 Check the Enable option for the po
33. sked Questions How do I make a phone call Pick up the phone and dial Use 7 10 or 11 digit dialing for calls within the same area code as your Vonage phone number Use 10 or 11 digit dialing for calls outside of your area code Can I make calls if my Internet connection is down No Your high speed Internet connection must be active when you make Internet phone or fax calls 23 Can I make calls while I m browsing the Internet Yes You can make Internet phone or fax calls while browsing the Internet However your web browsing may affect the quality of your telephone call depending on the amount of upstream data traffic passing through your Internet connection Can I receive calls while my network is down You cannot directly receive calls while your network is down However Vonage can forward calls to a different telephone number such as a cellular phone number if you activate a feature called Network Availability Number You can configure this feature through your service account at www vonage com 24 Appendix B Windows Help Almost all Linksys products require Microsoft Windows Windows is the most used operating system in the world and comes with many features that help make networking easier These features can be accessed through Windows Help and are described in this appendix TCP IP Before a computer can communicate with a network router TCP IP must be enabled TCP IP is a set of instructions or protocol all PCs
Download Pdf Manuals
Related Search