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Cisco Systems ONS 15310-CL Troubleshooting

1. EID 3237 Database Backup failed 0 CTC failed to backup the specified database EID 3238 Send PDIP setting on 0 is inconsistent with that of control The send payload defect indicator path node 1 PDI P setting on the specified item should be consistent with that of the specified control node EID 3239 The overhead termination is invalid Refer to the error message text EID 3240 The maximum number of overhead terminations has been Overhead terminations have exceeded the exceeded limit EID 3241 The 0 termination port is in use The specified termination port is in use Select another port EID 3242 An 1 exists on the selected ports The specified DCC already exists on the Therefore you must create the 0 s one by one selected port You can create a DCC of another type WID 3243 The port you have chosen as an 0 endpoint already supports The same port can not be used by multiple an 1 The port cannot support both DCCs After the 0 is DCCs created verify that no EOC alarms are present and then delete the 1 to complete the downgrade EID 3244 An 0 exists on the selected ports The specified DCC already exists on the Therefore you must create the 1 s one by one selected port You can create a DCC of another type WID 3245 The port you have chosen as an 1 endpoint already supports The port selected as a DCC endpoint an 0 The port cannot support both DCCs After the 1 is already supports an
2. EID 2003 Error deleting roll There was an error when CTC tried to delete the roll EID 2004 No IOS slot selected You did not select a Cisco IOS slot EID 2005 CTC cannot find the online help files for 0 The files may CTC cannot find the online help files for the have been moved deleted or not installed To install online specified window The files might have help run the setup program on the software or documentation been moved deleted or not installed To CDs install online help run the setup program on the software CD EID 2006 Error editing circuit s 0 1 An error occurred when CTC tried to open the circuit for editing EID 2007 Unable to save preferences CTC cannot save the preferences EID 2008 Unable to store circuit preferences 0 CTC cannot find the file needed to save the circuit preferences EID 2009 Unable to download package Refer to the error message text 0 EID 2010 Delete destination failed CTC could not delete the destination EID 2011 Circuit destroy failed CTC could not destroy the circuit EID 2012 Reverse circuit destroy failed CTC could not reverse the circuit destroy EID 2013 Circuit creation error Circuit creation cannot proceed due to Refer to the error message text changes in the network which affected the circuit s being created The dialog will close Please try again EID 2014 No circuit s selected 0 You must select a circuit to complete this function EID 2015 Unable to
3. EID 3021 An error was encountered while retrieving the diagnostics Refer to the error message text 0 EID 3022 Requested action not allowed The requested action is not allowed EID 3023 Unable to retrieve low order cross connect mode Refer to the error message text EID 3024 Unable to switch 0 cross connect mode CTC cannot switch the cross connect mode Please verify that the type and or number of circuits for the specified item as the type or the Ill EP SEE number of circuits does not match with the provisioned does not exceed the criterion for switching modes ete EY criterion for switching modes EID 3025 Error while retrieving thresholds There was an error retrieving the thresholds EID 3026 Cannot modify send DoNotUse You cannot modify the Send DoNotUse field EID 3027 Cannot modify SyncMsg You cannot modify the SyncMsg field EID 3028 Cannot change port type You cannot change the port type EID 3029 Unable to switch to the byte because an overhead change is Refer to the error message text present on this byte of the port EID 3031 Error hard resetting card There was an error while resetting card hardware EID 3032 Error resetting card There was an error while resetting the card EID 3033 The lamp test is not supported on this shelf Refer to the error message text EID 3035 The cross connect diagnostics cannot be performed Refer to the error message text EID 3036 The cross connect diagnostics test is not supported on this
4. B 2794 FRCDSWTOSEC 2 7 94 FRCDSWTOSEC Default Severity Not Alarmed NA Non Service Affecting NSA SONET Logical Objects EXT SREF NE SREF The Force Switch to Second Timing Source condition occurs when the user issues a Force command to switch to a second timing source amp Note FRCDSWTOSEC is an informational condition It does not require troubleshooting 2 7 95 FRCDSWTOTHIRD Default Severity Not Alarmed NA Non Service Affecting NSA SONET Logical Objects EXT SREF NE SREF The Force Switch to Third Timing Source condition occurs when the user issues a Force command to switch to a third timing source S Note FRCDSWTOTHIRD is an informational condition It does not require troubleshooting 2 1 96 FRNGSYNC Default Severity Not Alarmed NA Non Service Affecting NSA SONET Logical Object NE SREF The Free Running Synchronization Mode condition occurs when the reporting ONS 15310 CL or ONS 15310 MA is in free run synchronization mode External timing sources have been disabled and the node is using its internal clock or the node has lost its designated BITS timing source After the 24 hour holdover period expires timing slips could begin to occur on a node relying on an internal clock S Note Ifthe ONS 15310 CL or ONS 15310 MA is configured to operate from its internal clock disregard the FRNGSYNC condition Clear the FRNGSYNC Condition Step 1 If the ONS 15310 CL or ONS 15310 MA
5. E Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter2 Alarm Troubleshooting Step 2 27133 LOF DS3 MN f Verify that the reporting Line Coding matches the signal source line coding AMI and AMI or B8ZS and B8ZS If the signal source line coding does not match the reporting port click the Line Coding cell and choose the correct type from the drop down list g Click Apply S Note On the Line tab the B8ZS coding field is normally paired with ESF in the Line Type field AMI coding is normally paired with SF D4 in the Line Type field If the alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 in order to report a Service Affecting SA problem 2 1 133 LOF DS3 Default Severity Critical CR Service Affecting SA SONET Logical Object DS3 The DS 3 LOF alarm indicates that the receiving 15310 CL CTX DS1 28 DS3 EC1 3 or DS1 84 DS3 EC1 3 port has lost frame delineation in the incoming DS 3 data stream The framing of the transmitting equipment could be set to a format that differs from the receiving system On DS 3 ports the alarm occurs only on when the provisionable line type format set to C bit or M13 Clear the LOF DS3 Alarm Step 1 Step 2 Change the line type of the non ONS equipment attached to the reporting port to C bit by completing the following steps a Do
6. 0 EID 2320 This VCAT circuit does not support deletion of its member You can not delete a circuit that is a member circuits of VCAT circuit EID 2321 Error deleting member circuits Refer to the error message text 0 WID 2322 Not all cross connects from selected circuits could be merged Refer to the warning message text into the current circuit They may appear as partial circuits EID 2323 Circuit roll failure A monitor circuit does not support Bridge Bridge and roll is not supported on a monitor circuit and Roll EID 2324 Circuit upgrade error Refer to the error message text 0 EID 2325 You have failed 0 times to unlock this session CTC will exit The maximum amount of attempts to after you click OK or close this dialog box unlock this session has been reached WID 2326 Currently CTC does not support bridge and roll on circuits that Refer to the warning message text are entirely created by TL1 To continue with bridge and roll in CTC selected circuits must be upgraded OK to upgrade selected circuits and continue bridge and roll operation WID 2327 Currently CTC does not support bridge and roll on circuits that Refer to the warning message text are partially created by TL1 To continue with bridge and roll in CTC selected circuits must be upgraded OK to upgrade selected circuits and continue bridge and roll operation E Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chap
7. 2 1 235 SYSBOOT wy Default Severity Major MJ Service Affecting SA SONET Logical Object NE The System Reboot alarm indicates that new software is booting on the 15310 CL CTX or CTX2500 card No action is required The alarm clears when all cards finish rebooting the new software The reboot takes up to 30 minutes If the alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 in order to report a Service Affecting SA problem Note 2 7 236 TIM SYSBOOT is an informational alarm It only requires troubleshooting if it does not clear Default Severity Critical CR Service Affecting SA Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Chapter2 Alarm Troubleshooting B 27236 TIM SONET Logical Object OCN The Section TIM alarm occurs when the expected JO section trace string does not match the received section trace string This occurs because the data being received is not correct or the receiving port could not connect to the correct transmitter port If the alarm occurs on a port that has been operating with no alarms the circuit path has changed due to a fibering misconnection a TL1 routing change or to someone entering an incorrect value in the Current Transmit String field TIM occurs on a port that has previously been operating without alarms if someone switches optica
8. In the Selected Groups area select the port belonging to the card you are replacing You can carry out this command for the working or protect port For example if you need to replace the card with the protect standby port click this port In the Switch Commands area click Manual Click Yes in the Confirm Force Operation dialog box If the switch is successful the group now says Manual to working in the Selected Groups area H Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter2 Alarm Troubleshooting 210 1 Protection Switching Lock Initiation and Clearing W Clear a 1 1 Force or Manual Switch Command y Note If the 1 1 protection group is configured as revertive clearing a Force switch to protect or working moves traffic back to the working port In revertive operation the traffic always switches back to working There is no revert to the protect If ports are not configured as revertive clearing a Force switch to protect does not move traffic back Note Step 1 Step 2 Step 3 Step 4 Step 5 If the Force Switch was user initiated the reversion occurs immediately when the clear command is issued The five minute WTR period is not needed in this case If the Force was system initiated allow the five minute waiting period during WTR before the reversion occurs In node view click the Maintenance Protection tabs In the Protection Groups area choose
9. Step 3 Step 4 121 Perform a Facility Loopback on a Source Node Port Hil Use CTC to create the facility loopback on the port being tested a In node view double click the card where you are performing the loopback then click the appropriate tab Maintenance gt DS1 gt Loopback Maintenance gt DS3 gt Loopback Maintenance gt EC1 gt Loopback b Choose OOS MT from the Admin State column for the port being tested c Choose Facility from the Loopback Type column for the port being tested d Click Apply e Click Yes in the confirmation dialog box Note Itis normal for a facility loopback 2 7 156 LPBKFACILITY DS1 DS3 or 2 7 157 LPBKFACILITY EC1 condition to appear during loopback setup The condition clears when you remove the loopback Continue with the Test the Facility Loopback procedure on page 1 5 Test the Facility Loopback Step 1 Step 2 Step 3 Step 4 If the test set is not already sending traffic send test set traffic on the loopback circuit Examine the traffic received by the test set Look for errors or any other signal information that the test set is capable of indicating If the test set indicates a good circuit complete the following steps a Double click the electrical card then click the appropriate tab Maintenance DS1 Loopback Maintenance DS3 Loopback Maintenance ECI Loopback b Choose None from the Loopback Type column for the port being
10. gi Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Contents MI Test the Ethernet Card 1 33 1 6 3 Perform a Facility Loopback on an Intermediate Node OC N Port 1 33 Create a Facility Loopback on an Intermediate Node OC N Port 1 34 Test and Clear the OC N Facility Loopback Circuit 1 35 Test the OC N Controller Card 1 35 1 6 4 Perform a Terminal Loopback on Intermediate Node OC N Ports 1 36 Create a Terminal Loopback on Intermediate Node OC N Ports 1 37 Test and Clear the OC N Terminal Loopback Circuit 1 38 Test the OC N Card 1 38 1 6 5 Perform a Facility Loopback on a Destination Node Ethernet Port 1 39 Create the Facility Loopback on a Destination Node Ethernet Port 1 40 Test and Clear the Ethernet Facility Loopback Circuit 1 41 Test the Ethernet Card 1 41 1 6 6 Perform a Terminal Loopback on a Destination Node Ethernet Port 1 42 Create the Terminal Loopback on a Destination Node Ethernet Port 1 42 Test and Clear the Ethernet Terminal Loopback Circuit 1 44 Test the Ethernet Card 1 44 1 7 Restore the Database and Default Settings 1 45 1 7 1 Restore the Node Database 1 45 1 8 PC Connectivity Troubleshooting 1 45 1 8 1 Windows PC System Minimum Requirements 1 46 1 8 2 Sun Solaris or UNIX System Minimum Requirements 1 46 1 8 3 Supported Platforms Browsers and JREs 1 46 1 8 4 Unsupported Platforms and Browsers 1 47 1 8 5 Unable to Verify
11. IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT SPECIAL CONSEQUENTIAL OR INCIDENTAL DAMAGES INCLUDING WITHOUT LIMITATION LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES CCVP the Cisco logo and the Cisco Square Bridge logo are trademarks of Cisco Systems Inc Changing the Way We Work Live Play and Learn is a service mark of Cisco Systems Inc and Access Registrar Aironet BPX Catalyst CCDA CCDP CCIE CCIP CCNA CCNP CCSP Cisco the Cisco Certified Internetwork Expert logo Cisco IOS Cisco Press Cisco Systems Cisco Systems Capital the Cisco Systems logo Cisco Unity Enterprise Solver EtherChannel EtherFast EtherSwitch Fast Step Follow Me Browsing FormShare GigaDrive HomeLink Internet Quotient IOS iPhone IP TV iQ Expertise the iQ logo iQ Net Readiness Scorecard iQuick Study LightStream Linksys MeetingPlace MGX Networking Academy Network Registrar Packet PIX ProConnect ScriptShare SMARTnet StackWise The Fastest Way to Increase Your Internet Quotient and TransPath are registered trademarks of Cisco Systems Inc and or its affiliates in the United States and certain other countries All other trademarks mentioned in this document or Website are the property of their respective owners The use of the word partner does not imply a partnership relationship bet
12. If the NIC is built into the Windows laptop PC verify that the NIC is not faulty The NIC is faulty Confirm that the NIC is working properly If you have no issues connecting to the network or any other node then the NIC should be working correctly If you have difficulty connecting to the network or any other node then the NIC might be faulty and needs to be replaced 1 8 8 Verify Windows PC Connection to the Node Ping Symptom The TCP IP connection is established and then lost and a DISCONNECTED alarm appears in CTC Table 1 5 describes the potential cause of the symptom and the solution Table 1 5 Possible Problem Verify Windows PC Connection to ONS 15310 CL or ONS 15310 MA Ping Solution A lost connection between the Windows PC and the ONS 15310 CL or ONS 15310 MA Use a standard ping command to verify the TCP IP connection between the Windows PC and the ONS 15310 CL or ONS 15310 MA port A ping command works if the Windows PC connects directly to the port or uses a LAN to access the port See the Ping the ONS 15310 CL or ONS 15310 MA procedure on page 1 51 E Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter1 General Troubleshooting 1 9 CTC Operation Troubleshooting W Ping the ONS 15310 CL or ONS 15310 MA Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Open the command prompt a If you are using a Microsoft Windows
13. Step 1 Complete the Clear a 1 1 Force or Manual Switch Command section on page 2 149 for the far end port If the condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 7 82 FE FRCDWKSWPR SPAN The FE FRCDWKSWPR SPAN condition is not used in the ONS 15310 platforms in this release It is reserved for development 2 1 83 FE IDLE Default Severity Not Alarmed NA Non Service Affecting NSA SONET Logical Object DS3 The Far End Idle condition occurs when a far end node detects an idle far end 15310 CL CTX ONS 15310 MA DS1 28 DS3 EC1 3 or ONS 15310 MA DS1 84 DS3 EC1 3 card DS 3 signal in C bit line type mode Clear the FE IDLE Condition Step 1 To troubleshoot the FE condition determine which node and port link directly to the card reporting the FE condition Step2 Log into the node that links directly to the port reporting the FE condition Step3 Clear the main alarm by clearing the protection switch See the 2 10 1 Protection Switching Lock Initiation and Clearing section on page 2 147 for commonly used traffic switching procedures Step4 If the condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 7 84 FE LOCKOUTOFPR SPAN The FE LOCKOUTOFPR SPAN condition is not used in the ONS 15310 platforms in this
14. Step 1 If the condition is raised against a 1 1 port complete the Initiate a 1 1 Manual Switch Command procedure on page 2 148 Step2 If the condition does not clear log into the Cisco Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 7 118 INTRUSION PSWD Default Severity Not Alarmed NA Non Service Affecting NSA SONET Logical Object NE The Security Intrusion Incorrect Password condition occurs after a Superuser attempts a settable number of unsuccessful logins a login with an expired password or an invalid password The alarmed user is locked out of the system and INTRUSION PSWD condition is raised This condition is only shown in Superuser login sessions not in login sessions for lower level users The INTRUSION PSWD condition is automatically cleared when a settable lockout timeout expires or it can be manually cleared in CTC by the Superuser if lockout is permanent gi Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter2 Alarm Troubleshooting 23 119 INVMACADR W Clear the INTRUSION PSWD Condition Step 1 Step 2 Step 3 In node view click the Provisioning Security tabs Click Clear Security Intrusion Alarm If the condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 7 119 INVMACADR Default
15. Test and Clear the Ethernet Facility Loopback Circuit procedure on page 1 41 Test and Clear the Ethernet Facility Loopback Circuit Step 1 If the test set is not already sending traffic send test traffic on the loopback circuit Step2 Examine the traffic received by the test set Look for errors or any other signal information that the test set is capable of indicating Step3 Ifthe test set indicates a good circuit no further testing is necessary with the facility loopback Clear the facility loopback from the port a Double click the CE100T 8 card and click the Maintenance gt Loopback tabs b Choose None from the Loopback Type column for the port being tested c Choose the appropriate state IS OOS DSBLD OOS MT from the Admin State column for the port being tested d Click Apply e Click Yes in the confirmation dialog box Step4 Clear the facility loopback circuit a Click the Circuits tab b Choose the loopback circuit being tested c Click Delete d Click Yes in the Delete Circuits dialog box Do not check any check boxes Stepb Complete the Test the Ethernet Card procedure on page 1 41 Test the Ethernet Card Step 1 Complete the Physically Replace a Card procedure on page 2 154 for the suspected bad card and A replace it with a known good one Caution Step 2 Removing a card that currently carries traffic on one or more ports can cause a traffic hit To avoid this perform an external swit
16. The MEA alarm is reported against the fan unit located inside the ONS 15310 CL or ONS 15310 MA if it has a fuse problem This alarm is not user serviceable If the alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 in order to report a Service Affecting SA problem 2 7 174 MEA PPM For information about this alarm or condition refer to the Alarm Troubleshooting chapter in the Cisco ONS 15454 DWDM Troubleshooting Guide That guide discusses all DWDM alarms gi Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter2 Alarm Troubleshooting 27175 MEM GONE M 2 7 175 MEM GONE Default Severity Major MJ Non Service Affecting NSA SONET Logical Object EQPT The Memory Gone alarm occurs when data generated by software operations exceeds the memory capacity of the 15310 CL CTX or CTX2500 card CTC does not function properly until the alarm clears The alarm clears when additional memory becomes available The alarm does not require user intervention If the alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 7 176 MEM LOW amp Default Severity Minor MN Non Service Affecting NSA SONET Logical Object EQPT The Free Memory of Card Almost Gone alarm occurs when data generated by s
17. 2 130 2 216 SSM RES 2 130 24 217 SSM SMC 2 131 gi Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 2 7 218 SSM ST2 2 131 2 7 219 SSM ST3 2 131 2 7 220 SSM ST3E 2 131 2 7 221 SSM ST4 2 132 2 7 222 SSM STU 2 132 Clear the SSM STU Condition 2 132 2 7 223 SSM TNC 2 132 2 7 224 STS SQUELCH L 2 133 2 7 225 SW MISMATCH 2 133 2 7 226 SWMTXMOD PROT 2 133 Clear the SWMTXMOD PROT Alarm 2 133 2 1227 SWMTXMOD WORK 2 134 Clear the SWMTXMOD WORK Alarm 2 134 2 7 228 SWTOPRI 2 134 2 7 229 SWTOSEC 2 134 Clear the SWTOSEC Condition 2 134 2 7 230 SWTOTHIRD 2 135 Clear the SWTOTHIRD Condition 2 135 2 7 231 SYNC FREQ 2 135 Clear the SYNC FREQ Condition 2 135 2 7 232 SYNCPRI 2 135 Clear the SYNCPRI Alarm 2 136 2 7 233 SYNCSEC 2 136 Clear the SYNCSEC Alarm 2 136 2 1 2324 SYNCTHIRD 2 137 Clear the SYNCTHIRD Alarm 2 137 2 7 235 SYSBOOT 2 137 2 236 TIM 2 137 Clear the TIM Alarm 2 138 2 7 237 TIM MON 2 139 2 7 238 TIM P 2 139 Clear the TIM P Alarm 2 139 2 7 239 TIM S 2 139 Clear the TIM S Alarm 2 140 2 240 TIM V 2 140 Clear the TIM V Alarm 2 140 2 7 241 TPTFAIL CE100T 2 140 Clear the TPTFAIL CE100T Alarm 2 141 24 242 TX AIS 2 11 Clear the TX AIS Condition 2 141 Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Contents MI Bl Contents 2 7 243 TX LOF 2 141 Clear the TX LOF Cond
18. 3 3 26 RMON ALARM page 3 7 2720 rmonThresholdCrossing Alarm 3 3 27 RMON RESET page 3 8 2710 rmonHistoriesAndAlarms ResetReboot 3 3 28 SESSION TIME LIMIT page 3 8 NE 6270 sessionTimeLimitExpired 3 3 29 SFTWDOWN FAIL page 3 8 EQPT 3480 softwareDownloadFailed 3 3 30 USER LOCKOUT page 3 8 NE 5030 userLockedOut 3 3 31 USER LOGIN page 3 8 NE 5100 loginOfUser 3 3 32 USER LOGOUT page 3 8 NE 5120 logoutOfUser 3 3 33 WKSWBK page 3 8 EQPT 2640 switchedBackToWorking OCN gi Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter 3 Transient Conditions 32 Trouble Notifications W Table 3 1 ONS 15310 CL and ONS 15310 MA Transient Condition Alphabetical List continued Transient Condition Entity SNMP Number SNMP Trap 3 3 34 WKSWPR page 3 9 2R 2650 TRUNK EQPT ESCON FC GE ISC OCN STSMON VT MON 3 3 35 WRMRESTART page 3 9 NE 2660 warmRestart switchedToProtection 3 2 Trouble Notifications The ONS 15310 CL and ONS 15310 MA systems report trouble by using standard condition characteristics that follow the rules in Telcordia GR 253 and graphical user interface GUI state indicators The ONS 15310 CL and ONS 15310 MA use standard Telcordia categories to characterize levels of trouble The system reports trouble notifications as alarms and reports status or descriptive notifications if configured to do so as conditions in the CTC Alarms windo
19. Bl 27107 HI RXPOWER Step6 Ifthe alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 7 107 HI RXPOWER Default Severity Minor MN Non Service Affecting NSA SONET Logical Object OCN The Equipment High Receive Power alarm is an indicator for OCN port received optical signal power HI RXPOWER occurs when the measured optical power of the received signal falls under the threshold The threshold value is user provisionable Clear the HI RXPOWER Alarm Step 1 Complete the Clear the LO RXPOWER Alarm procedure on page 2 92 Step2 Ifthe alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 7 108 HITEMP Default Severity Critical CR Service Affecting SA for NE Default Severity Minor MN Non Service Affecting NSA for EQPT SONET Logical Objects EQPT NE The High Temperature alarm occurs when the temperature of the ONS 15310 CL or ONS 15310 MA is above 122 degrees F 50 degrees C Clear the HITEMP Alarm Step 1 Verify that the environmental temperature of the room is not abnormally high Step2 If the room temperature is not abnormal physically ensure that nothing prevents the internal ONS 15310 CL or ONS 15310 MA fan from passing air through the ONS 15310 CL or ONS 15310 MA shelf Step3 Ensure that any empty ch
20. Note Other existing usernames and passwords are not affected by the reset The superuser reset applies only to the local node where the procedure is performed If you need to create another user name and password complete the following steps a Click the Provisioning gt Security tabs and click Create b Fill in the fields with a new user name and password and assign a security level c Click OK After new user names and passwords are set up including at least one Superuser log in as a newly created Superuser and delete the default CISCO15 username and otbu 1 password to ensure security is not compromised 1 9 11 No IP Connectivity Exists Between Nodes Symptom The nodes have a gray icon that is usually accompanied by alarms Table 1 16 describes the potential cause of the symptom and the solution Table 1 16 No IP Connectivity Exists Between Nodes Possible Problem Solution Lost Ethernet Usually this condition is accompanied by Ethernet specific alarms Verify connection the Ethernet connections as described in Chapter 8 CTC Network Connectivity of the Cisco ONS 15310 CL and Cisco ONS 1310 MA Reference Manual Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Chapter1 General Troubleshooting HE 1 9 12 DCC Connection Lost 1 9 12 DCC Connection Lost Symptom The node is usually accompanied by alarms and the nodes in the network view have a gray icon Table 1
21. S Note S The reset options are enabled only in the OOS MA MT service state Note Step 1 Step 2 Step 3 A Before you reset the 15310 CL CTX or CTX2500 card you should wait at least 60 seconds after the last provisioning change you made to avoid losing any changes to the database Log into a node on the network If you are already logged in continue with Step 2 Right click the active 15310 CL CTX or CTX2500 card in CTC Choose Hard Reset Card or Soft Reset Card from the shortcut menu Caution Step 4 Step 5 Hard resetting a 15310 CL CTX or CTX2500 card can cause a traffic hit A soft reset causes a traffic hit only if a provisioning change or firmware upgrade has occurred This can be traffic affecting To preserve traffic flow perform a traffic switch in the 2 10 1 Protection Switching Lock Initiation and Clearing section on page 2 147 as appropriate S Note The hard reset option is enabled only when the card is placed in the OOS MA MT service state Click Yes in the Confirmation Dialog box If you performed a hard reset the connection to the node is lost CTC switches to network view Verify that the reset is complete and error free and that no new related alarms appear in CTC For LED appearance see the 2 9 2 Typical Card LED Activity During Reset section on page 2 147 2 10 3 Physical Card Reseating and Replacement Remove and Reinsert Reseat a Card Step 1
22. Step 1 Step 2 Step 3 Step 4 Step 5 For ONS 15310 MA 1 1 electrical protection groups working or protect cards can be placed in the Lock Out state For a 1 1 optical protection group only the protect port can be placed in the Lock Out state In node view click the Maintenance gt Protection tabs In the Protection Groups list click the protection group that contains the card you want to lock out In the Selected Group list click the card where you want to lock out traffic In the Inhibit Switching area click Lock Out Click Yes in the confirmation dialog box The lockout has been applied and traffic is switched to the opposite card Clear a Lock On or Lockout Command Step 1 Step 2 Step 3 Step 4 Step 5 In node view click the Maintenance gt Protection tabs In the Protection Groups list click the protection group that contains the card you want to clear In the Selected Group list click the card you want to clear In the Inhibit Switching area click Unlock Click Yes in the confirmation dialog box The lock on or lockout is cleared Initiate an ONS 15310 MA 1 1 Card Switch Command Note Step 1 Step 2 Step 3 Step 4 The Switch command only works on the Active card whether it is working or protect It does not work on the Standby card In node view click the Maintenance gt Protection tabs Click the protection group that contains the card you want to switch Under Selected Group cl
23. Step2 If the condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 1 23 AUTOSW SDBER Default Severity Not Alarmed NA Non Service Affecting NSA Logical Object STSMON The Automatic Path Protection Switch Caused by Signal Degrade Bit Error Rate SDBER condition indicates that a SD P condition on page 2 124 caused automatic path protection switching to occur If the path protection is configured for revertive switching the path protection reverts to the working path when the SD P is resolved amp Note This condition is only reported if the path protection is set up for revertive switching Clear the AUTOSW SDBER Condition Step 1 Complete the Clear the SD P Condition procedure on page 2 125 Step2 If the condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 7 30 AUTOSW SFBER Default Severity Not Alarmed NA Non Service Affecting NSA Logical Object STSMON The Automatic USPR Switch Caused by Signal Fail Bit Error Rate SFBER condition indicates that a SF P condition on page 2 126 caused automatic path protection switching to occur If the path protection is configured for revertive switching the path protection reverts to the working path when the SF P is resolved amp Note This
24. 1 HITEMP 2 74 Clear the I HITEMP Alarm 2 75 12 IMPROPRMVL 2 75 Clear the IMPROPRMVL Alarm 2 75 13 INC ISD 2 77 14 INCOMPATIBLE SEND PDIP 2 77 Clear the INCOMPATIBLE SEND PDIP Alarm 2 77 15 INCOMPATIBLE SW 2 77 Clear the INCOMPATIBLE SW Alarm 2 77 16 INHSWPR 2 78 Clear the INHSWPR Condition 2 78 17 INHSWWKG 2 78 18 INTRUSION PSWD 2 78 Clear the INTRUSION PSWD Condition 2 79 19 INVMACADR 2 79 20 IOSCFGCOPY 2 79 21 ISIS ADJ FAIL 2 79 Clear the ISIS ADJ FAIL Alarm 2 80 22 KB PASSTHR 2 81 23 LASEREOL 2 81 24 LCAS CRC 2 81 gi Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Clear the LCAS CRC Condition 2 82 2 7 125 LCAS RX FAIL 2 82 0 0 1 LCAS RX FAIL 2 82 Lf 24 2a 27 1 2A AA 2 4 2 1 1 2 7 1 2 4 2 1 1 27 1 2 7 1 AA 2 7 1 2 7 1 24 2 1 1 2 7 1 2 4 1 Clear the LCAS RX FAIL Condition 2 82 Clear the LCAS RX FAIL Condition 2 83 26 LCAS TX ADD 2 83 27 LCAS TX DNU 2 83 28 LKOUTPR S 2 84 Clear the LKOUTPR S Condition 2 84 29 LOA 2 84 Clear the LOA Alarm 2 84 30 LOCKOUT REQ 2 85 Clear the LOCKOUT REQ Condition 2 85 31 LOF BITS 2 85 Clear the LOF BITS Alarm 2 85 32 LOF DS1 2 86 Clear the LOF DS1 Alarm 2 86 33 LOF DS3 2 87 Clear the LOF DS3 Alarm 2 87 34 LOF EC1 2 87 Clear the LOF EC1 Alarm 2 88 35 LOF OCN 2 88 Clear the LOF OCN Alarm 2 88 36 LOF STSTRM 2 88
25. 2 102 LPBKFACILITY EC1 2 103 LPBKFACILITY OCN 2 103 LPBKTERMINAL LPBKTERMINAL CE100T 2 104 LPBKTERMINAL DS1 2 104 LPBKTERMINAL DS3 2 104 LPBKTERMINAL EC1 2 105 LPBKTERMINAL OCN 2 105 LWBATVG description 2 106 MAC address invalid 2 79 MAN REQ description 2 106 MANRESET description 2 107 MANSWTOINT description 2 107 MANSWTOPRI description 2 107 MANSWTOSEC description 2 107 MANSWTOTHIRD description 2 108 MANUAL REQ SPAN description 2 108 MANWKSWBK NO TRFSW 3 7 MANWKSWPR NO TRESW 3 7 MEA MEA EQPT description 2 109 E Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 MEA FAN description 2 110 MEA PPM description 2 110 MEM GONE description 2 111 MEM LOW description 2 111 MFGMEM description 2 111 mismatch between received and expected C2 byte 2 47 ML 100T 8 card replacing 2 154 reseating 2 154 resetting 2 153 startup configuration error 2 53 modifying See changing Netscape Navigator See also browser clear cache 1 54 network tests See hairpin circuits See cross connect loopback See facility loopback See loopbacks See terminal loopback network view gray node icon 1 57 NIC card cannot verify 1 49 removing 1 49 NO CONFIG description 2 111 node name duplicated 2 45 node view cannot change to network view 1 52 NOT AUTHENTICATED alarm 1 60 NOT AUTHENTICATED description 2 112 O OC N ports bit errors 1 69 Index M clearing a loopback 2 156 OC 3
26. Clear the INCOMPATIBLE SW Alarm Step 1 Restart the CTC application Step2 Ifthe alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 im Chapter2 Alarm Troubleshooting E 27116 INHSWPR 2 7 116 INHSWPR Default Severity Not Alarmed NA Non Service Affecting NSA for ONS 15310 MA SONET Logical Object EQPT The Inhibit Switch To Protect Request on Equipment condition occurs on traffic cards when the ability to switch to protect has been disabled If the port is part of a 1 1 protection scheme traffic remains locked onto the working system Clear the INHSWPR Condition Step 1 If the condition is raised against a 1 1 port complete the Initiate a 1 1 Manual Switch Command procedure on page 2 148 Step2 If the condition does not clear log into the Cisco Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 7 117 INHSWWKG Default Severity Not Alarmed NA Non Service Affecting NSA for ONS 15310 MA SONET Logical Object EQPT The Inhibit Switch To Working Request on Equipment condition occurs on ONS 15310 MA traffic cards when the ability to switch to working has been disabled If the card is part of a 1 1 protection scheme traffic remains locked onto the protect system
27. Clear the LOF STSTRM Alarm 2 89 37 LOGBUFR90 2 89 38 LOGBUFROVFL 2 89 Clear the LOGBUFROVFL Alarm 2 89 39 LO LASERBIAS 2 90 Clear the LO LASERBIAS Alarm 2 90 40 LO LASERTEMP 2 90 41 LOM 2 91 Clear the LOM Alarm 2 91 42 LOP P 2 91 Clear the LOP P Alarm 2 91 43 LOP V 2 92 Clear the LOP V Alarm 2 92 44 LO RXPOWER 2 92 Clear the LO RXPOWER Alarm 2 92 45 LOS BITS 2 93 Contents MI Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Bl Contents Z1 2 1 FAN AA 2 1 1 BiA LA 2 7 1 244 27 1 at 2 11 2 7 1 ZF ZIA Raal 2 4 4 2 11 2 11 2 7 1 27 1 Clear the LOS BITS Alarm 2 93 46 LOS DS1 2 94 Clear the LOS DS1 Alarm 2 94 47 LOS DS3 2 95 Clear the LOS DS3 Alarm 2 95 48 LOS EC1 2 96 Clear the LOS EC1 Alarm 2 97 49 LOS FUDC 2 97 Clear the LOS FUDC Alarm 2 98 50 LOS OCN 2 98 Clear the LOS OCN Alarm 2 99 51 LO TXPOWER 2 100 Clear the LO TXPOWER Alarm 2 100 52 LPBKCRS 2 100 Clear the LPBKCRS Condition 2 101 53 LPBKDS3FEAC 2 101 Clear the LPBKDS3FEAC Condition 2 101 54 LPBKDS3FEAC CMD 2 101 55 LPBKFACILITY CE100T 2 102 Clear the LPBKFACILITY CE100T Condition 2 102 56 LPBKFACILITY DS1 DS3 2 102 Clear the LPBKFACILITY DS1 DS3 Condition 2 103 57 LPBKFACILITY ECT 2 103 Clear the LPBKFACILITY EC1 Condition 2 103 58 LPBKFACILITY OCN 2 103 Cl
28. EID 6004 Unable to perform a system reset while a BLSR ring is Remove the BLSR from the node and provisioned on the node continue with the reset procedure EID 6005 Could not assign timing references Refer to the error message text Only two DS1 or BITS interfaces can be specified DS1 interfaces cannot be retimed and used as a reference BITS 2 is not supported on this platform Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Chapter4 Error Messages Table 4 1 Error Warning ID Error Messages continued Error Warning Message Description EID 6006 Could not assign timing references Refer to the error message text NE reference can only be used if timing mode is LINE A BITS reference can only be used if timing mode is not LINE A line reference can only be used if timing mode is not EXTERNAL EID 6008 SF BER and SD BER are not provisionable on the protect line Refer to the error message text of a protection group WID 6009 If Autoadjust GFP Buffers is disabled GFP Buffers Available Refer to the warning message text must be set to an appropriate value based on the distance between the circuit end points WID 6010 If Auto Detection of credits is disabled Credits Available must Refer to the warning message text be set to a value less than or equal to the number of receive credits on the connected FC end point WID
29. EID 6140 The shelf identifier for a subtended shelf cannot be provisioned Refer to the error message text via CTC It must be changed using the LCD EID 6143 DHCP server could not be changed Refer to the error message text EID 6144 The port provisioning cannot be changed when the port media If the port is not pre provisioned with the is Undefined type of media that is going to be inserted you cannot access any of the existing values for the port 1 EID 3159 can appear if you attempt to perform another switching operation within a certain time interval This interval is an algorithm of three seconds per working card in the protection group The maximum interval is 10 seconds Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Numerics 1 1 optical port protection deleting 2 76 15310 CL CTX card line alarms 2 146 resetting 2 153 A ADMIN DISABLE 3 4 ADMIN DISABLE CLR 3 4 ADMIN LOCKOUT 3 4 ADMIN LOCKOUT CLR 3 4 ADMIN LOGOUT 3 4 ADMIN SUSPEND 3 4 ADMIN SUSPEND CLR 3 5 AIS AIS description 2 18 AIS L description 2 18 AIS P description 2 19 AIS V description 2 19 AIS V on unused VT circuits 1 65 AUTOSW AIS 2 28 FE AIS 2 58 TX AIS description 2 141 alarms See also individual alarm names alphabetical list 2 6 frequently used troubleshooting procedures 2 147 hierarchy 2 15 list arranged by logical object 2 10 list of Critical 2 2 list of Major 2 2 INDEX list of M
30. It is reserved for development 2 7 99 GFP CSF Default Severity Major MJ Service Affecting SA SONET Logical Object CE100T The GFP Client Signal Fail Detected alarm is a secondary alarm raised on local GFP data ports when a remote Service Affecting SA alarm causes invalid data transmission The alarm is raised locally on ML 100T 8 Ethernet ports and does not indicate that a Service Affecting SA failure is occurring at the local site but that a CARLOSS LOS or SYNCLOSS alarm is affecting a remote data port s transmission capability For more information about Ethernet cards refer to the Cisco ONS 15310 CL and Cisco ONS 15310 MA Ethernet Card Software Feature and Configuration Guide Clear the GFP CSF Alarm Step 1 Clear the Service Affecting SA alarm at the remote data port Step2 If the GFP CSF alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 to report a Service Affecting SA problem 2 7 100 GFP EX MISMATCH Default Severity Major MJ Service Affecting SA Logical Object CE100T Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Chapter2 Alarm Troubleshooting B 27101 GrP LFD The GFP Extension Header Mismatch alarm is raised on Fibre Channel fiber connectivity FICON GFP ports when it receives frames with an extension header that is not null The alarm occurs when a provi
31. LO TXPOWER OCN APSCINCON OCN HI LASERTEMP PPM LO TXPOWER PPM APSIMP OCN HI RXPOWER OCN MATECLK EQPT ONS 15310 MA APS INV PRIM OCN HITEMP EQPT MEM LOW EQPT APSMM OCN HI TXPOWER EQPT NOT AUTHENTICATED APS PRIM SEC MISM OCN HI TXPOWER OCN PROTNA EQPT ONS 15310 MA AUTORESET EQPT HI TXPOWER PPM PROV MISMATCH PPM AUTOSW UNEQ VT MON INCOMPATIBLE SEND PDIP SYSTEM PWR FAIL A EQPT CONTBUS CLK A EQPT ONS 15310 MA INCOMPATIBLE SW SYSTEM PWR FAIL B EQPT CONTBUS CLK B EQPT ONS 15310 MA ISIS ADJ FAIL OCN SFTWDOWN EQPT CONTBUS IO A EQPT LASEREOL OCN SNTP HOST NE DISCONNECTED SYSTEM LOF BITS SSM FAIL BITS DATAFLT NE LOGBUFR90 SYSTEM SSM FAIL DS1 DUP IPADDR NE LOGBUFROVEL SYSTEM SSM FAIL OCN DUP NODENAME NE LO LASERBIAS EQPT SYNCPRI EXT SREF EOC OCN LO LASERBIAS OCN SYNCSEC EXT SREF EOC L OCN LO LASERBIAS PPM SYNCSEC NE SREF ERROR CONFIG EQPT LO LASERTEMP OCN SYNCTHIRD EXT SREF EXCCOL EQPT LO LASERTEMP PPM SYNCTHIRD NE SREF EXT ENVALRM LO RXPOWER OCN TIM MON OCN Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Chapter2 Alarm Troubleshooting B 214 Not Alarmed Conditions Table 2 3 ONS 15310 CL and ONS 15310 MA Minor
32. Statement 1056 Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Chapter2 Alarm Troubleshooting B 2 720 srL A Warning Use of controls adjustments or performing procedures other than those specified could result in hazardous radiation exposure Statement 1057 Clear the SF DS1 DS3 Condition Step 1 Complete the Clear the SD DS1 DS3 Condition procedure on page 2 123 A Caution Always use the supplied electrostatic discharge wristband when working with a powered ONS 15310 CL or ONS 15310 MA Step2 If the condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 7 203 SF L Default Severity Not Alarmed NA Non Service Affecting NSA SONET Logical Objects EC1 OCN An SF Line condition applies to the line layer B2 overhead byte of the SONET signal It can trigger a protection switch The SF L condition clears when the BER level falls to one tenth of the threshold level that triggered the condition A BER increase is sometimes caused by a physical fiber problem including a poor fiber connection a bend in the fiber that exceeds the permitted bend radius or a bad fiber splice The condition is superseded by higher priority alarms such as 2 7 135 LOF OCN or 2 7 150 LOS OCN Clear the SF L Condition Step 1 Complete the Clear the SD L Condition procedu
33. TX AIS NR OCN AUTOLSROFF CR STSTRM ROLL PEND NR DS3 TX RAI NA OCN BLSROSYNC MJ STSTRM SD P NA ECI AIS L NR OCN EOC MN STSTRM SF P NA ECI AS CMD NA OCN EOC L MN STSTRM SOM CR ECI AS MT NA OCN E W MISMATCH MJ STSTRM TIM P CR EC1 LOF CR OCN EXTRA TRAF PREEMPT MJ STSTRM UNEQ P CR ECI LOS CR OCN FAILTOSW NA SYSTEM DISCONNECTED EC1 LPBKFACILITY NA OCN FE FRCDWKSWBK SPAN NA SYSTEM INCOMPATIBLE SEND PDIP EC1 LPBKTERMINAL NA OCN FE FRCDWKSWPR SPAN NA SYSTEM INCOMPATIBLE SW MN ECI RFI L NR OCN FE LOCKOUTOFPR SPAN NA SYSTEM LOGBUFR90 ECI SD L NA OCN FE MANWKSWBK SPAN NA SYSTEM LOGBUFROVFL EC1 SF L NA OCN FE MANWKSWPR SPAN NA SYSTEM NOT AUTHENTICATED MN ECI TIM S CR OCN FEPRLF MN VCG LOA CR ENVALRM EXT MN OCN FORCED REQ SPAN NA VCG VCG DEG NA Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter2 Alarm Troubleshooting 24 Alarm List by Logical Object Type W Table 2 8 ONS 15310 CL and ONS 15310 MA Alarm List by Logical Object as Shown in Alarm Profile continued EQPT AS CMD NA OCN FULLPASSTHR BI NA VCG VCG DOWN NA EQPT AS MT N
34. VT1 5 creation error 1 66 CLDRESTART description 2 37 clearing 1 1 Force or Manual switch 2 149 alarms See individual alarm names conditions See individual condition names DS 3 or DS 1 port loopback circuit 2 156 EC 1 port loopbacks 2 157 Ethernet facility loopback circuit 1 41 Ethernet loopback circuit 2 157 Ethernet terminal loopback circuit 1 32 1 44 facility loopback circuit 1 29 lock on or lockout 2 150 OC N port cross connect loopback circuit 2 156 OC N port facility loopback circuit 1 35 2 156 OC N port terminal loopback circuit 2 156 OC N terminal loopback circuit 1 38 path protection span switch 2 152 cold restart 2 37 COMIOXC description 2 37 conditions See also individual condition names See also transient conditions characteristics 2 14 list of Not Alarmed 2 4 list of Not Reported 2 6 CONTBUS CLK A 2 38 CONTBUS CLK B 2 38 CONTBUS DISABLED description 2 39 CONTBUS IO A description 2 40 controller card Index M LED behavior after insertion 2 147 testing 1 35 1 38 correcting the CTC core version build 1 58 1 59 CRC 2 32 creating cross connect loopback on a source node OC N port 1 16 DCC terminations 2 155 facility loopback on a destination node electrical port 1 12 facility loopback on a destination node Ethernet port 1 40 facility loopback on a destination node OC N port 1 22 facility loopback on an intermediate node OC N port 1 19 1 34 facility loopback on a source node electrical port 1 4
35. and the port service state transitions to OOS AU FLT If the ports are active and in service use an optical test set to verify that the signal source does not have errors For specific procedures to use the test set equipment consult the manufacturer If the signal is valid log into the node at the far end of the reporting ONS 15310 CL or ONS 15310 MA Clear alarms in the far end node especially the UNEQ P alarm on page 2 142 or the UNEQ V alarm on page 2 144 If the condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 Default Severity Not Alarmed NA Non Service Affecting NSA SONET Logical Objects STSMON STSTRM VT MON gi Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter2 Alarm Troubleshooting S 27195 ROLLPEND W The ROLL condition indicates that circuits are being rolled This is typically done to move traffic for a maintenance operation or to perform bandwidth grooming The condition indicates that a good signal has been received on the roll destination leg but the roll origination leg has not yet been dropped The condition clears when the roll origination leg is dropped Note ROLL is an informational condition and does not require troubleshooting 2 7 195 ROLL PEND S Default Severity Not Alarmed NA Non Service Affecting NSA for STSMON VT MO
36. continued Error Warning ID Error Warning Message Description EID 1023 This session has been terminated Refer to the error message text Terminations are caused when the session has timed out the card resets there is already a session with the slot or password configuration is required EID 1025 Unable to create Help Broker CTC was unable to create the help broker for the online help EID 1026 Error found in the Help Set file CTC encountered an error in the online help file EID 1027 Unable to locate help content for Help ID 0 CTC was unable to locate the content for the help ID EID 1028 Error saving table 0 There was an error while saving the specified table EID 1031 CTC cannot locate the online user manual files The files may Refer to the error message text have been moved deleted or not installed To install online user manuals run the CTC installation wizard on the software or documentation CD EID 1032 CTC cannot locate Acrobat Reader If Acrobat Reader is not Refer to the error message text installed you can install the Reader using the CTC installation wizard provided on the software or documentation CD EID 1035 CTC experienced an I O error while working with the log files Refer to the error message text Usually this means that the computer has run out of disk space This problem may or may not cause CTC to stop responding Ending this CTC session is re
37. electrical circuits See circuits ELWBATVG description 2 46 ENCAP MISMATCH P description 2 47 EOC description 2 48 EOC L 2 50 EQPT description 2 51 EQPT MISS description 2 52 equipment failure hardware failure on reporting card 2 51 missing or failed fan tray 2 52 ERFI P CONN description 2 52 ERFI P PAYLD description 2 53 ERFI P SRVR description 2 53 ERROR CONFIG description 2 53 error messages 4 1to 4 42 ESF 2 146 Ethernet cards LED behavior after insertion 2 147 resetting 2 153 testing 1 30 1 33 1 41 1 44 ETH LINKLOSS description 2 55 E W MISMATCH 2 55 EXCCOL description 2 55 excess collisions on the network management LAN 2 55 EXT description 2 56 external switching commands BLSR Force Span condition 2 65 clearing a 1 1 Force or Manual switch 2 149 clearing a lock on or lockout 2 150 clearing a path protection span switch 2 152 initiating a 1 1 Manual switch 2 148 initiating a 1 1 protection port Force switch 2 148 initiating a 1 1 card switch command ONS 15310 MA only 2 150 initiating alock on 2 149 initiating a lockout 2 150 initiating a path protection Force switch 2 151 Index M initiating a path protection lockout 2 152 initiating a path protection Manual switch 2 151 EXTRA TRAF PREEMPT 2 56 F facility loopback clearing an Ethernet circuit 1 41 clearing anOC N circuit 1 35 clearing circuit 1 29 creating on a destination node electrical port 1 12 creating on a destination node Ethernet por
38. see the 2 9 2 Typical Card LED Activity During Reset section on page 2 147 Verify that the reset is complete and error free and that no new related alarms appear in CTC Verify the LED appearance A green ACT SBY LED indicates an active card An amber ACT SB Y LED indicates a standby card If the alarm does not clear complete the Remove and Reinsert Reseat a Card procedure on page 2 154 for the reporting card gi Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter2 Alarm Troubleshooting 27187 PROV MISMATCH W Step6 Ifthe alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 7 187 PROV MISMATCH For information about this alarm or condition refer to the Alarm Troubleshooting chapter in the Cisco ONS 15454 DWDM Troubleshooting Guide That guide discusses all DWDM alarms 2 7 188 PWR FAIL A Default Severity Minor MN Non Service Affecting NSA SONET Logical Object EQPT The Equipment Power Failure at Connector A alarm occurs when there is no power supply from the main power connector to the equipment This alarm occurs on the electrical interface or the controller card A Warning Before working on equipment that is connected to power lines remove jewelry including rings necklaces and watches Metal objects will heat up when connected to power and ground and can cause ser
39. 0 extension byte EID 2114 Card communication failure Error applying operation This error can occur during an attempt to apply a BLSR protection operation to a line EID 2115 Error applying operation There was an error in applying the specified 0 operation Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter 4 Error Messages Table 4 1 Error Warning ID Error Messages continued Error Warning Message Description EID 2116 Invalid extension byte setting for ring The extension byte set for the specified ring 0 is invalid EID 2118 Cannot delete ring There is a protection operation set All Clear all the protection operations for the protection operations must be clear for ring to be deleted ring before deleting it EID 2119 Cannot delete 0 because a protection switch is in effect Clear all protection operations or switches Please clear any protection operations make sure that the before deleting the ring reversion time is not never and allow any protection switches to clear before trying again EID 2120 The following nodes could not be unprovisioned The specified nodes could not be 0 unprovisioned Try deleting this BLSR or Therefore you will need to delete this 1 again later MS SPRing later EID 2121 Cannot upgrade ring CTC cannot upgrade the specified ring 0 EID 2122 Inadequate ring speed for upgrade Only 0 or
40. 1 00 1 Ga Port 25 D 1 00 1 Port 26 D 1 00 1 oor zza Port 27 DS1 00 1 o9 22 23 24 Port 28 D 1 003 1 10 92 24 3 4 Port 1 D 3 18 NR 44 42 25 44 Port 2 D 3 005 Al 42 52 26 5 4 Port 3 D 3 005 M Y 13 e2 27 ea Sicul a 14 72 28 744 a Alarms Conditions History Circuits Provisioning Maintenance Performance psi rm E i Loopback Protection Path Trace AINS Soak Port Admin State Service State Loopback Type Send Code Send AIS on Facility Send AIS on Termin Inhibit FE Lbk f 1 051 OOS MT___ OOS MA MT____ None fone id E 2 051 OOS MT OOS MA MT None None iv Reset 3 D51 OOS DSBLD OOS MA DSBLD None None iv 4 D51 OOS DSBLD OOS MA DSBLD None None v E 5 051 OOS DSBLD OOS MA DSBLD None None iv 6 DS1 OOS DSBLD OOS MA DSBLD None None iv 7 D51 OOS DSBLD OOS MA DSBLD None None iv 8 D51 OOS DSBLD OOS MA DSBLD None None a 3 D51 005 D5BLD_ 005 MA DSBLD None None iv 10 051 OOS DSBLD OOS MA DSBLD None None iv 11 D51 OOS DSBLD OOS MA DSBLD None None iv 12 D51 OOS DSBLD OOS MA DSBLD None None iv 13 D51 OOS DSBLD OOS MADSPLD None None iz H H al IS 3 n perm NET CKT 4j The far end in FEAC refers to the equipment connected to the WBE card and not to the far end of a circuit In Figure 1 2 if a WBE 28 WBE 84 DS3 near end port is configured to send a line loop code the code will be sent to the connecte
41. 11 Step11 If a loopback was provisioned complete the Clear an Ethernet Card Loopback Circuit procedure on page 2 157 On the CE100T 8 provisioning a terminal inward loopback causes the transmit laser to turn off If an attached Ethernet device detects the loopback as a loss of carrier the attached Ethernet device shuts off the transmit laser to the CE100T 8 card Terminating the transmit laser could raise the CARLOSS alarm because the loopbacked CE100T 8 port detects the termination For more information about CE100T 8 cards refer to the Cisco ONS 15310 CL and Cisco ONS 15310 MA Ethernet Card Software Feature and Configuration Guide If the port or card does not have a loopback condition continue with Step 12 Step12 If CARLOSS alarm repeatedly appears and clears the reappearing alarm could be a result of mismatched STS circuit sizes in the setup of the manual cross connect Perform the following steps if the Ethernet circuit is part of a manual cross connect by completing the following steps Note An Ethernet manual cross connect is used when another vendor s equipment sits between ONS nodes and the Open System Interconnection Target Identifier Address Resolution Protocol OSI TARP based equipment does not allow tunneling of the TCP IP based DCC To circumvent a lack of continuous DCC the Ethernet circuit is manually cross connected to an STS channel riding through the non ONS network a Right click anywhere
42. 15310 CL and ONS 15310 MA Alarm List by Logical Object as Shown in Alarm Profile continued STSMON WTR NA DS3 FE DS1 NSA NA NE SREF SWTOTHIRD NA STSTRM AIS P NR DS3 FE DS1 SA NA NE SREF SYNCPRI MJ STSTRM AS MT OOG NA DS3 FE DS1 SNGLLOS NA NE SREF SYNCSEC MN STSTRM ENCAP MISMATCH P CR DS3 FE DS3 NSA NA NE SREF SYNCTHIRD MN STSTRM ERFI P CONN NR DS3 FE DS3 SA NA OCN AIS L NR STSTRM ERFI P PAYLD NR DS3 FE EQPT NSA NA OCN ALS NA STSTRM ERFI P SRVR NR DS3 FE IDLE NA OCN APSB MN STSTRM LCAS CRC NA DS3 FE LOF NA OCN APSCDFLTK MN STSTRM LCAS RX FAIL NA DS3 FE LOS NA OCN APSC IMP MN STSTRM LCAS TX ADD NA DS3 INC ISD NA OCN APSCINCON MN STSTRM LCAS TX DNU NA DS3 LOF CR OCN APSCM MJ STSTRM LOF CR DS3 LOS CR OCN APSCNMIS MJ STSTRM LOM CR DS3 LPBKDS3FEAC NA OCN APSIMP MN STSTRM LOP P CR DS3 LPBKDS3FEAC CMD NA OCN APS INV PRIM MN STSTRM LPBKCRS NA DS3 LPBKFACILITY NA OCN APSMM MN STSTRM OOU TPT NA DS3 LPBKTERMINAL NA OCN APS PRIM FAC NA STSTRM PDI P NA DS3 RAI NA OCN APS PRIM SEC MISM MN STSTRM PLM P CR DS3 SD NA OCN AS CMD NA STSTRM RFI P NR DS3 SF NA OCN AS MT NA STSTRM ROLL NA DS3
43. 2 154 Caution Removing acard that currently carries traffic on one or more ports can cause a traffic hit To avoid this perform an external switch if a switch has not already occurred See the 2 10 1 Protection Switching Lock Initiation and Clearing section on page 2 147 for commonly used traffic switching procedures AN Caution Always use the supplied electrostatic discharge wristband when working with a powered ONS 15310 CL or ONS 15310 MA S Note When you replace a card with the identical type of card you do not need to make any changes to the database Stepb Ifthe alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 7 110 HLDOVRSYNC Default Severity Not Alarmed NA Non Service Affecting NSA SONET Logical Object NE SREF Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Chapter2 Alarm Troubleshooting B 2711 1 HITEMP The Holdover Synchronization Mode condition is caused by loss of the primary and second timing references in the node Timing reference loss occurs when line coding on the timing input is different from the configuration on the node and it often occurs during the selection of a new node reference clock The condition clears when primary or second timing is reestablished After the 24 hour holdover period expires timing slips could begin to occur
44. 2 7 86 FE LOS 2 63 Clear the FE LOS Condition 2 63 2 7 87 FE MANWKSWBK SPAN 2 63 2 7 88 FE MANWKSWPR SPAN 2 64 2 7 89 FEPRLF 2 64 Clear the FEPRLF Alarm 2 64 2 7 90 FORCED REQ 2 64 Clear the FORCED REQ Condition 2 64 2 7 91 FORCED REQ SPAN 2 65 Clear the FORCED REQ SPAN Condition 2 65 2 7 92 FRCDSWTOINT 2 65 2 7 93 FRCDSWTOPRI 2 65 2 7 94 FRCDSWTOSEC 2 66 2 7 95 FRCDSWTOTHIRD 2 66 2 7 96 FRNGSYNC 2 66 Clear the FRNGSYNC Condition 2 66 24 97 FSTSYNC 2 67 2 7 98 FULLPASSTHR BI 2 87 2 1 99 GFP CSF 2 67 Clear the GFP CSF Alarm 2 67 2 1 1100 GFP EX MISMATCH 2 67 Clear the GFP EX MISMATCH Alarm 2 68 2 7 101 GFP LFD 2 68 Contents MI Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Bl Contents 2 7 1 27 1 FAM Zl akel FAN AA 2 1 FAN 24 1 2 7 1 ra 27 1 27 1 27 1 Lakil Z1 2H 2 11 ae 2 11 2 7 1 2 1 Clear the GFP LFD Alarm 2 68 02 GFP UP MISMATCH 2 68 Clear the GFP UP MISMATCH Alarm 2 69 03 HELLO 2 69 Clear the HELLO Alarm 2 69 04 HIBATVG 2 70 Clear the HIBATVG Alarm 2 70 05 HI LASERBIAS 2 70 Clear the HI LASERBIAS Alarm 2 70 06 HI LASERTEMP 2 71 Clear the HI LASERTEMP Alarm 2 71 07 HI RXPOWER 2 72 Clear the HI RXPOWER Alarm 2 72 08 HITEMP 2 72 Clear the HITEMP Alarm 2 72 09 HI TXPOWER 2 73 Clear the HI TXPOWER Alarm 2 73 10 HLDOVRSYNC 2 73 Clear the HLDOVRSYNC Alarm 2 74
45. 3 3 32 USER LOGOUT The Logout of User USER LOGOUT condition occurs when you stop a login session by logging out of your account This transient condition does not result in a standing condition 3 3 33 WKSWBK The Switched Back to Working WKSWBK condition occurs when traffic switches back to the working port card in a nonrevertive protection group This transient condition does not result in a standing condition E Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter3 Transient Conditions 3334 WKSWPR M 3 3 34 WKSWPR The Switched to Protection WKSWPR condition occurs when traffic switches to the protect port card in a nonrevertive protection group This transient condition does not result in a standing condition 3 3 35 WRMRESTART The Warm Restart WRMRESTART condition occurs when the node restarts while it is powered up A restart can be caused by provisioning such as database restore and IP changes or software defects A WRMRESTART is normally accompanied by MANRESET or AUTORESET to indicate whether the reset was initiated manually MAN or automatically AUTO This is the first condition that appears after a 15310 CL CTX or CTX2500 card is powered up The condition changes to COLD START if the 15310 CL CTX or CTX2500 card is restarted from a power loss Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Chapter3 Transient Conditions B 3335 WRMRE
46. 33 2 7 37 CARLOSS EQPT 2 35 Clear the CARLOSS EQPT Alarm 2 36 2 1 38 CLDRESTART 2 37 Clear the CLDRESTART Condition 2 37 2 7 39 COMIOXC 2 37 Clear the COMIOXC Alarm 2 37 2 7 40 CONTBUS CLK A 2 38 Clear the CONTBUS CLK A Alarm 2 38 2 7 41 CONTBUS CLK B 2 38 Clear the CONTBUS CLK B Alarm 2 39 2 7 42 CONTBUS DISABLED 2 39 Clear the CONTBUS DISABLED Alarm 2 40 2 7 43 CONTBUS IO A 2 40 Clear the CONTBUS IO A Alarm 2 40 2 7 44 CTNEOPT PBPROT 2 41 Clear the CTNEQPT PBPROT Alarm 2 41 2 7 45 CTNEQPT PBWORK 2 42 Clear the CTNEOPT PBWORK Alarm 2 42 2 7 46 DATAFLT 2 43 Clear the DATAFLT Alarm 2 43 2 7 47 DBOSYNC 2 43 Clear the DBOSYNC Alarm 2 43 2 7 48 DISCONNECTED 2 44 Clear the DISCONNECTED Alarm 2 44 2 7 49 DS3 MISM 2 44 Clear the DS3 MISM Condition 2 44 2 7 50 DUP IPADDR 2 45 Clear the DUP IPADDR Alarm 2 45 2 7 51 DUP NODENAME 2 45 Clear the DUP NODENAME Alarm 2 46 2 7 52 DUP SHELF ID 2 46 2 7 53 EHIBATVG 2 46 Clear the EHIBATVG Alarm 2 46 Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Bl Contents 2 7 54 ELWBATVG 2 46 Clear the ELWBATVG Alarm 2 47 2 7 55 ENCAP MISMATCH P 2 47 Clear the ENCAP MISMATCH P Alarm 2 48 2 7 56 EOC 2 48 Clear the EOC Alarm 2 49 2 7 57 EOC L 2 50 Clear the EOC L Alarm 2 51 2 7 58 EQPT 2 51 Clear the EQPT Alarm 2 51 2 7 59 EQPT MISS 2 52 2 7 60 ERFI P CONN 2 52 Clear the ERFI P C
47. 3323 APC system is busy Automatic Power Control APC system is busy EID 3324 No path to regulate There is no circuit path to regulate EID 3325 Requested action not allowed Generic DWDM provisioning failure message EID 3326 Wrong input value The input value is incorrect EID 3327 Error in getting thresholds There was an error retrieving the thresholds This message is displayed only for the OSCM OSC CSM line thresholds EID 3328 Error applying changes to row 0 Value out of range There was an error applying the changes to the specified row The value is out of range EID 3330 Unable to switch to the byte because an overhead channel is Refer to the error message text present on this byte of the port EID 3331 Error applying changes to row Refer to the error message text EID 3334 Cannot change timing parameters on protect port You cannot change timing parameters on protect port EID 3335 The type of this port cannot be changed SDH validation check Refer to the error message text failed Check if this port is part of a circuit protection group SONET DCC orderwire or UNI C interface EID 3336 Error on reading a control mode value The Control Mode must be retrieved EID 3337 Error on setting a set point gain value The Gain Set Point must be set EID 3338 Error on reading a set point gain value The Gain Set Point must be retrieved EID 3339 Error on setting a tilt calibration value The tilt calibration must be set EID 3340 Error on
48. 6083 The entry you selected for editing has been altered by other Refer to the error message text Changes cannot be committed EID 6084 The RADIUS server entry already exists Specify another RADIUS server entry WID 6085 Disabling shell access will prevent Cisco TAC from connecting Refer to the warning message text to the vxWork shell to assist users EID 6086 Cannot change card Card resources are in use The card you are trying to remove is being used Cannot change the card EID 6087 Cannot change card The new card type is invalid or Refer to the error message text incompatible EID 6088 This line cannot be put into loopback while it is in use as a Refer to the error message text timing source EID 6089 Interface not found 0 CTC cannot find the specified interface EID 6090 Interface type not valid for operation 0 Choose another interface EID 6091 The current state of the interface prohibits this operation 0 The port is in an invalid state to set a loopback EID 6092 Operation prohibited for this interface 0 CTC does not allow this operation for the specified interface EID 6093 Max number of Tarp Data Cache entries exceeded You have exceeded the number of characters permitted EID 6094 Max number of Manual Adjacency Table entries exceeded Refer to the error message text EID 6095 Invalid Ais Squelch mode Refer to the error message text EID 6096 Default IP Over CLNS tunnel route is only allowed on a node Refer to the error me
49. 7 16 APS PRIM FAC Default Severity Not Alarmed NA Logical Objects OCN The Optimized 1 1 APS Invalid Primary Section condition occurs on OC N ports in an optimized 1 1 protection system if there is an APS status switch between the primary and secondary facilities to identify which port is primary amp Note APS PRIM FAC is an informational condition and does not require troubleshooting If the APS switch is related to other alarms troubleshoot these alarms as necessary using the procedures in this chapter Clear the APS PRIM FAC Condition Step 1 This condition clears when the card receives a valid primary section indication 1 or 2 Correct the selection if necessary Step2 Ifthe alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 7 17 APS PRIM SEC MISM Default Severity Minor MN Non Service Affecting NSA SONET Logical Object OCN The Optimized 1 1 APS Primary Section Mismatch condition occurs on OC N ports in an optimized 1 1 protection system if there is a mismatch between the primary section of the local node facility and the primary section of the remote node facility Clear the APS PRIM SEC MISM Alarm Step 1 Ensure that the local node and remote node ports are correctly provisioned the same way For more information about optimized 1 1 configurations refer to the Turn Up Node chapter in the Cis
50. 7 for any other port on the card that reports the LOS If the alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 in order to report a Service Affecting SA problem 2 1148 LOS EC1 Default Severity Critical CR Service Affecting SA SONET Logical Object EC1 LOS on a 15310 CL CTX DS1 28 DS3 EC1 3 or DS1 84 DS3 EC1 3 card EC 1 port occurs when a SONET receiver detects an all zero pattern for 10 microseconds or longer An LOS EC1 most likely means that the upstream transmitter has failed If an EC1 LOS alarm is not accompanied by additional alarms a cabling problem such as an incorrect attachment a fiber cut or another fiber error usually causes this alarm The condition clears when the problem is corrected allowing two consecutive valid frames to be received Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 2 96 Chapter2 Alarm Troubleshooting 27149 LOS FUDC MM Note If a circuit shows a partial status when this alarm is raised the logical circuit is in place The circuit is able to carry traffic when the connection issue is resolved You do not need to delete the circuit when troubleshooting this alarm Clear the LOS EC1 Alarm Step 1 Using site practice verify cabling continuity to the port reporting the alarm AN Caution Always use the supplied electrostatic
51. Alarm and Condition Alphabetical List AIS lFELOF MANSWTOTHRD AIS L FE LOS MANUAL REQ SPAN AIS P FE MANWKSWBK SPAN MATECLK AIS V FE MANWKSWPR SPAN MEA EQPT ALS FEPRLF MEA FAN APC END FORCED REQ MEA PPM APSB FORCED REQ SPAN MEM GONE APSCDFLTK FRCDSWTOINT MEM LOW APSC IMP FRCDSWTOPRI MFGMEM APSCINCON FRCDSWTOSEC NO CONFIG APSCM FRCDSWTOTHIRD NOT AUTHENTICATED Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter2 Alarm Troubleshooting 22 Alarms and Conditions Indexed By Alphabetical Entry Hi Table 2 6 ONS 15310 CL and ONS 15310 MA Alarm and Condition Alphabetical List continued APSCNMIS FRNGSYNC OOU TPT APSIMP FSTSYNC OPEN SLOT APS INV PRIM FULLPASSTHR BI PDI P APSMM GFP CSF PLM P APS PRIM FAC GFP EX MISMATCH PLM V APS PRIM SEC MISM GFP LFD PRC DUPID AS CMD GFP UP MISMATCH PROTNA AS MT HELLO PROV MISMATCH AS MT OOG HIBATVG PWR FAIL A AUD LOG LOSS HI LASERBIAS PWR FAIL B AUD LOG LOW HI LASERTEMP RAI AUTOLSROFF HI RXPOWER RFI L AUTORESET HITEMP RFI P AUTOSW AIS HI TXPOWER RFI V AUTOSW LOP STSMON HLDOVRSYNC ROLL AUTOSW LOP VT MON I HITEMP ROLL PEND AUTOSW PDI IMPROPRMVL RPRW AUTOSW SDBER INC ISD RUNCFG SAVENEED AUTOSW SFBER INCOMPATIBLE SEND PDIP SYSTEM SD AUTOSW UNEQ STSMON INCOMPATIBLE SW SYSTEM SD L AUTOSW UNEQ VT MON INHSWP
52. CE100T 8 card with the terminal loopback in the source node b Click the Maintenance gt Loopback tabs c Select None from the Loopback Type column for the port being tested d Select the appropriate state IS OOS DSBLD OOS MT in the Admin State column for the port being tested e Click Apply f Click Yes in the confirmation dialog box Clear the terminal loopback circuit before testing the next segment of the network circuit path a Click the Circuits tab b Choose the loopback circuit being tested c Click Delete d Click Yes in the Delete Circuits dialog box Do not check any check boxes Complete the 1 6 3 Perform a Facility Loopback on an Intermediate Node OC N Port procedure on page 1 33 1 6 3 Perform a Facility Loopback on an Intermediate Node OC N Port Performing the facility loopback test on an intermediate node OC N port which carries the Ethernet circuit isolates whether this node is causing circuit failure Complete the Create a Facility Loopback on an Intermediate Node OC N Port procedure on page 1 34 Note The CE100T 8 Ethernet card only supports point to point configurations and is not directly implicated in the intermediate node testing Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Chapter1 General Troubleshooting B 163 Performa Facility Loopback on an Intermediate Node OC N Port Create a Facility Loopback on an Intermediate Node OC N Port Step
53. CMD DS3 SSM SMC BITS AS MT SHELF LPBKFACILITY CE100T SSM SMC DS1 AS MT OOG STSTRM LPBKFACILITY DS1 SSM SMC NE SREF AS MT OOG VT TERM LPBKFACILITY DS3 SSM SMC OCN AUD LOG LOSS NE LPBKFACILITY EC1 SSM ST2 BITS AUD LOG LOW NE LPBKFACILITY OCN SSM ST2 DS1 AUTOSW LOP STSMON LPBKTERMINAL CE100T SSM ST2 NE SREF AUTOSW LOP VT MON LPBKTERMINAL DS1 SSM ST2 OCN AUTOSW PDI STSMON LPBKTERMINAL DS3 SSM ST3 BITS Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter2 Alarm Troubleshooting 2 1 4 NotAlarmed Conditions Ml Table 2 4 ONS 15310 CL and ONS 15310 MA NA Conditions List continued AUTOSW SDBER STSMON LPBKTERMINAL EC1 SSM ST3 DS1 AUTOSW SFBER STSMON LPBKTERMINAL OCN SSM ST3 NE SREF AUTOSW UNEQ STSMON MAN REQ STSMON SSM ST3 OCN CLDRESTART EQPT MAN REQ VT MON SSM ST3E BITS DS3 MISM DS3 MANRESET EQPT SSM ST3E DS1 ETH LINKLOSS NE MANSWTOINT NE SREF SSM ST3E NE SREF FAILTOSW OCN MANSWTOPRI EXT SREF SSM ST3E OCN FAILTOSW PATH STSMON MANSWTOPRI NE SREF SSM ST4 BITS FAILTOSW PATH VT MON MANSWTOSEC EXT SREF SSM ST4 DS1 FE AIS DS3 MANSWTOSEC NE SREF SSM ST4 NE SREF FE DS1 MULTLOS DS3 MANSWTOTHIRD
54. CTC per NE queue of incoming alarm event or updates which has a capacity of 5000 entries has overflowed This happens only very rarely However if it does you must restart the CTC session It is likely that some updates will have been missed if this alarm occurs Clear the LOGBUFROVFL Alarm Step 1 Restart the CTC session Step2 Ifthe alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 EIN Chapter2 Alarm Troubleshooting WP 27139 LO LASERBIAS 2 7 139 LO LASERBIAS Default Severity Minor MN Non Service Affecting NSA SONET Logical Objects EQPT OCN DWDM Logical Object PPM The Equipment Low Transmit Laser Bias Current alarm is raised against OCN port or PPM laser performance The alarm indicates that the laser has reached the minimum laser bias tolerance If the LO LASERBIAS alarm threshold is set at 0 percent the default the laser s usability has ended If the threshold is set at 5 percent to 10 percent the card is still usable for several weeks or months before you need to replace it Note For information about this alarm applies to DWDM objects refer to the Alarm Troubleshooting chapter in the Cisco ONS 15454 DWDM Troubleshooting Guide Clear the LO LASERBIAS Alarm Step 1 Complete the Physically Replace a Card pro
55. CTX ONS 15310 MA DS1 28 DS3 EC1 3 or ONS 15310 MA DS1 84 DS3 EC1 3 DS 1 port within a DS3 Signal loss also causes the LOS OCN alarm on page 2 98 Clear the FE DS1 SNGLLOS Condition Step 1 To troubleshoot an FE condition determine which node and card link directly to the card reporting the FE condition Step2 Log into the node that links directly to the port reporting the FE condition Step3 Clear the main alarm Refer to the appropriate alarm section in this chapter for troubleshooting instructions Step4 If the condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 7 18 FE DS3 NSA Default Severity Not Alarmed NA Non Service Affecting NSA SONET Logical Object DS3 The Far End DS 3 Equipment Failure Non Service Affecting SA condition occurs when a far end 15310 CL CTX ONS 15310 MA DS1 28 DS3 EC1 3 or ONS 15310 MA DS1 84 DS3 EC1 3 DS 1 port equipment failure occurs in C bit line type mode but does not affect service because the port is protected and traffic is able to switch to the protect port The prefix FE means the main alarm is occurring at the far end node and not at the node reporting FE DS3 NSA alarm Troubleshoot the FE condition by troubleshooting the main alarm at its source The secondary alarms or conditions clear when the main alarm clears Clear the FE DS3 NSA Condition Step 1 To troubleshoot
56. Circuit procedure on page 2 156 Step2 If the condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 7 163 LWBATVG Default Severity Major MJ Service Affecting SA SONET Logical Object PWR The Low Voltage Battery alarm occurs in a 48 VDC environment for an ONS 15310 CL or ONS 15310 MA when a battery lead input voltage falls below the low power threshold This threshold has a preset value of 44 VDC and is not user provisionable The alarm remains raised until the voltage remains above the threshold for 120 seconds For information about changing this threshold refer to the Turn Up Node chapter in the Cisco ONS 15310 CL and Cisco ONS 15310 MA Procedure Guide Clear the LWBATVG Alarm Step 1 The problem is external to the ONS 15310 CL or ONS 15310 MA Troubleshoot the power source supplying the battery leads Step2 Ifthe alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 in order to report a Service Affecting SA problem 2 7 164 MAN REO Default Severity Not Alarmed NA Non Service Affecting NSA SONET Logical Objects STSMON VT MON The Manual Switch Request condition occurs when a user initiates a Manual switch request on an OC N port Clearing the Manual switch clears the MAN REQ condition You do not need to cl
57. Circuits tab b Verify that PARTIAL is not listed in the Status column of any circuits Step8 If you find circuits listed as incomplete use an optical test set to verify that these circuits are not working circuits that continue to pass traffic For specific procedures to use the test set equipment consult the manufacturer A Caution Always use the supplied electrostatic discharge wristband when working with a powered ONS 15310 CL or ONS 15310 MA Step9 If the incomplete circuits are not needed or are not passing traffic delete the incomplete circuits Complete the Delete a Circuit procedure on page 2 155 Step10 Recreate the circuit with the correct circuit size Refer to the Create Circuits chapter in the Cisco ONS 15310 CL and Cisco ONS 15310 MA Procedure Guide Step 11 Log back in and verify that all circuits terminating in the reporting port are active by completing the following steps a Click the Circuits tab b Verify that the Status column lists all circuits as active Step12 If the alarm does not clear clean the far end optical fiber according to site practice If no site practice exists complete the procedure in the Maintain the Node chapter in the Cisco ONS 15310 CL and Cisco ONS 15310 MA Procedure Guide A Warning Invisible laser radiation could be emitted from the end of the unterminated fiber cable or connector Do not stare into the beam directly with optical instruments Viewing the la
58. Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter4 Error Messages Table 4 1 Error Warning ID Error Messages continued Error Warning Message Description EID 2218 Bandwidth must be between 0 and 1 percent The bandwidth must be within the specified parameters EID 2219 Protection operation failed XC loopback is applied on As the protection operation failed a cross connection cross connect XC loopback will be applied on cross connection EID 2220 The tunnel status is PARTIAL CTC will not be able to change Refer to the error message text it Please try again later EID 2221 Cannot find a valid route for the unprotected to 0 upgrade Refer to the error message text request EID 2222 One or more of the following nodes are currently part of a The nodes specified by 1 are already 4 fiber 0 Only a single 4 fiber 0 is supported per node part of a 4 fiber BLSR MS SPRing type 1 specified by 0 EID 2223 Only one circuit can be upgraded at a time Refer to the error message text EID 2224 This link may not be included as it terminates on the source Refer to the error message text EID 2225 No valid signal while trying to complete the roll 0 Roll can be completed only when a valid signal is detected If not the roll completion may result in an error EID 2226 Circuit roll failure Refer to the error message text
59. Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Chapter1 General Troubleshooting B 137 Performa Terminal Loopback on a Destination Node OC N Port Step5 If the test set indicates a faulty circuit the problem might be a faulty OC N port Continue with the 1 3 7 Perform a Terminal Loopback on a Destination Node OC N Port procedure on page 1 24 1 3 7 Perform a Terminal Loopback on a Destination Node OC N Port The terminal loopback test is performed on the destination OC N port in the destination node First create a bidirectional circuit that starts on the node source OC N port and loops back on the node destination OC N port Then continue with the terminal loopback test Completing a successful terminal loopback to a node destination OC N port verifies that the circuit is good up to the destination OC N A Caution Performing a loopback on an in service circuit is service affecting Create the Terminal Loopback on a Destination Node OC N Port Step 1 Connect an optical test set to the port you are testing a If you just completed the 1 3 6 Perform a Facility Loopback on a Destination Node OC N Port procedure on page 1 22 leave the optical test set connected to the OC N port in the source node b If you are starting the current procedure without the optical test set connected to the OC N port use appropriate cabling to attach the Tx and Rx terminals of the optical test set to the port you are testing c Adju
60. DCC is not necessary if you are directly connected to the ONS 15310 CL or ONS 15310 MA containing the loopback OC 3 or OC 12 Clear the LPBKFACILITY OCN Condition Step 1 Complete the Clear an OC N Port Facility or Terminal Loopback Circuit procedure on page 2 156 Step2 If the condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 7 159 LPKTERMINAL CE100T Default Severity Not Alarmed NA Non Service Affecting NSA SONET Logical Object CE100T A Loopback Terminal condition on a CE 100T 8 port occurs when a software terminal loopback is active for a port on the card For information about troubleshooting optical circuits with loopbacks refer to the 1 1 Network Troubleshooting Tests section on page 1 2 Clear the LPBKTERMINAL CE100T Condition Step 1 Complete the Clear an Ethernet Card Loopback Circuit procedure on page 2 157 Step2 If the condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 7 160 LPBKTERMINAL DS1 DS3 Default Severity Not Alarmed NA Non Service Affecting NSA SONET Logical Objects DS1 DS3 A Loopback Terminal condition for a DS 1 or DS 3 signal occurs when a software terminal inward loopback is active for a DS1 or DS3 port on a 15310 CL CTX DS1 28 DS3 EC1 3 or D
61. DUPID 2 116 86 PROTNA 2 116 Clear the PROTNA Alarm 2 116 87 PROV MISMATCH 2 117 88 PWR FAIL A 2 117 Clear the PWR FAIL A Alarm 2 117 89 PWR FAIL B 2 118 Clear the PWR FAIL B Alarm 2 118 90 RAI 2 118 Clear the RAI Condition 2 118 91 RFI L 2 118 Clear the RFI L Condition 2 119 92 RH P 2 119 2 108 Contents MI Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Bl Contents Clear the RFI P Condition 2 119 2 7 193 RFI V 2 120 Clear the RFI V Condition 2 120 2 7 194 ROLL 2 120 2 7 195 ROLL PEND 2 121 2 7 196 RPRW 2 121 Clear the RPRW Condition 2 121 2 7 197 RUNCFG SAVENEED 2 121 2 198 SD 2 122 Clear the SD DS1 DS3 Condition 2 123 2 7 199 SD L 2 123 Clear the SD L Condition 2 124 2 7 200 SD P 2 124 Clear the SD P Condition 2 125 2 7 201 SD V 2 125 Clear the SD V Condition 2 125 2 1 2002 SF 2 125 Clear the SF DS1 DS3 Condition 2 126 2 7 203 SF L 2 126 Clear the SF L Condition 2 126 2 7 204 SF P 2 126 Clear the SF P Condition 2 127 2 7 205 SFIWDOWN 2 127 2 7 206 SF V 2 177 Clear the SF V Condition 2 127 2 7 207 SHELF COMM FAIL 2 127 2 7 208 SNTP HOST 2 128 Clear the SNTP HOST Alarm 2 128 2 1 2089 SQUELCH 2 128 2 7 210 SQUELCHED 2 128 2 7 211 SOM 2 129 Clear the SOM Alarm 2 129 24 212 SSM DUS 2 129 24 213 SSM FAIL 2 129 Clear the SSM FAIL Alarm 2 130 2 1 2414 SSM OFF 2 130 Clear the SSM OFF Condition 2 130 24 215 SSM PRS
62. EQPT Default Severity Critical CR Service Affecting SA SONET Logical Object EQPT The MEA alarm for equipment is reported against a card slot when the physical card inserted into a slot does not match the card type that is provisioned for that slot in CTC Removing the incompatible cards clears the alarm Clear the MEA EOPT Alarm Step 1 Physically verify the type of card that is installed in the slot reporting the MEA alarm In node view click the Inventory tab and compare it to the actual installed card Step2 If you prefer the card type depicted by CTC complete the Physically Replace a Card procedure on page 2 154 for the reporting card amp Note When you replace a card with the identical type of card you do not need to make any changes to the database Step3 If you prefer the card that physically occupies the slot but the card is not in service does not have circuits mapped to it and is not part of a protection group place the cursor over the provisioned card in CTC and right click to choose Delete Card The card that physically occupies the slot reboots and CTC automatically provisions the card type into that slot S Note If the card is in service does have a circuit mapped to it is paired in a working protection scheme has DCC communications turned on or is used as a timing reference CTC does not allow you to delete the card Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshootin
63. EXT SREF SSM ST4 OCN FE DS1 NSA DS3 MANSWTOTHIRD NE SREF SSM STU BITS FE DSI SA DS3 MANUAL REQ SPAN OCN SSM STU DS1 FE DS1 SNGLLOS DS3 NO CONFIG EQPT SSM STU NE SREF FE DS3 NSA DS3 OOU TPT STSTRM SSM STU OCN FE DS3 SA DS3 OOU TPT VT TERM SSM TNC BITS FE EQPT NSA DS3 OPEN SLOT EQPT STS SQUELCH L OCN FE FRCDWKSWBK SPAN OCN PDI P STSMON SW MISMATCH EQPT FE FRCDWKSWPR SPAN OCN PDI P STSTRM SWTOPRI EXT SREF FE IDLE DS3 RAI DS1 SWTOPRI NE SREF FE LOCKOUTOFPR SPAN OCN RAI DS3 SWTOSEC EXT SREF FE LOF DS3 ROLL STSMON SWTOSEC NE SREF FE LOS DS3 ROLL STSTRM SWTOTHIRD EXT SREF FE MANWKSWBK SPAN OCN ROLL VT MON SWTOTHIRD NE SREF FE MANWKSWPR SPAN OCN ROLL PEND STSMON SYNCFREQ BITS FORCED REQ STSMON ROLL PEND VT MON SYNCFREQ DS1 FORCED REQ VT MON RPRW CEI100T SYNCFREQ OCN FORCED REQ SPAN OCN RUN CFG SAVENEED EQPT TX RAI DS1 FRCDSWTOINT NE SREF SD DS1 TX RAI DS3 FRCDSWTOPRI EXT SREF SD DS3 VCG DEG VCG FRCDSWTOPRI NE SREF SD L EC1 VCG DOWN VCG FRCDSWTOSEC EXT SREF SD L 0CN VT SQUELCH L OCN FRCDSWTOSEC NE SREF SD P STSMON WKSWPR EQPT ONS 15310 MA FRCDSWTOTHIRD EXT SREF SD P STSTRM WKSWPR OCN FRC
64. FE DS1 MULTLOS Condition Step 1 To troubleshoot an FE condition determine which node and card link directly to the port reporting the FE condition Step2 Log into the node that links directly to the port reporting the FE condition Step3 Clear the main alarm Refer to the appropriate alarm section in this chapter for troubleshooting instructions gi Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter2 Alarm Troubleshooting Step 4 2 7 75 FE DS1 NSA W If the condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 7 75 FE DS1 NSA Default Severity Not Alarmed NA Non Service Affecting NSA SONET Logical Object DS3 The Far End DS 1 Equipment Failure Non Service Affecting NSA condition occurs when a far end 15310 CL CTX ONS 15310 MA DS1 28 DS3 EC1 3 or ONS 15310 MA DS1 84 DS3 EC1 3 DS 1 port equipment failure occurs but does not affect service because the port is protected and traffic is able to switch to the protect port Clear the FE DS1 NSA Condition Step 1 Step 2 Step 3 Step 4 To troubleshoot an FE condition determine which node and card link directly to the port reporting the FE alarm Log into the node that links directly to the port reporting the FE condition Clear the main alarm Refer to the appropriate alarm section in this chapter for troubleshooting inst
65. General Troubleshooting MI 136 Performa Facility Loopback on a Destination Node OC N Port Step 4 Step 5 e f Click Apply Click Yes in the confirmation dialog box Clear the terminal loopback circuit a Click the Circuits tab b Choose the loopback circuit being tested c Click Delete d Click Yes in the Delete Circuits dialog box If the test set indicates a faulty circuit the problem might be a faulty controller card 15310 CL CTX or CTX2500 Continue with the 1 3 6 Perform a Facility Loopback on a Destination Node OC N Port procedure on page 1 22 1 3 6 Perform a Facility Loopback on a Destination Node OC N Port The final facility loopback test is performed on the source OC N port in the destination node Completing a successful facility loopback on this port isolates the OC N port as a possible failure point A Caution Performing a loopback on an in service circuit is service affecting Create the Facility Loopback on a Destination Node OC N Port Step 1 Step 2 Step 3 Connect an optical test set to the port you are testing a c If you just completed the 1 3 5 Perform a Terminal Loopback on an Intermediate Node OC N Port procedure on page 1 20 leave the optical test set connected to the OC N port in the source node If you are starting the current procedure without the optical test set connected to the OC N port use appropriate cabling to attach th
66. Information Possible Problem Solution The username or All ONS nodes must have the same username and password created to password entered does display every ONS node in the network You can also be locked out of certain not match the ONS nodes on a network if your username and password were not created on information stored in those specific ONS nodes the port For initial login to the node enter the CISCO15 user name in capital letters and click Login and use the password otbu 1 which is case sensitive See the Verify Correct Username and Password procedure on page 1 60 If the node has been configured for Remote Authentication Dial In User Service RADIUS authentication the username and password are verified against the RADIUS server database rather than the security information in the local node database For more information about RADIUS security refer to the Security chapter in the Cisco ONS 15310 CL and Cisco ONS 1310 MA Reference Manual Verify Correct Username and Password Step 1 Ensure that your keyboard Caps Lock key is not turned on and affecting the case sensitive entry of the username and password Step2 Contact your system administrator to verify the username and password Step3 Contact the Cisco TAC at http www cisco com tac or 1 800 553 2447 to have them enter your system and create a new user name and password 1 9 10 Superuser Password Needs to Be Reset Symptom The Superuser pa
67. LED is on b To determine this virtually double click the card in CTC to display the card view and complete the following substeps Click the Provisioning gt DS3 gt Line tabs e Verify that the Admin State column lists the port as IS e Ifthe Admin State column lists the port as OOS MT or OOS DSBLD click the column and choose IS Click Apply S Note If ports managed into IS administrative state are not receiving signals the LOS alarm is either raised or remains and the port service state transitions to OOS AU FLT Use a test set to confirm that a valid signal exists on the line Test the line as close to the receiving port as possible For specific procedures to use the test set equipment consult the manufacturer Ensure that the transmit and receive outputs from the DSx panel to your equipment are properly connected For more information about cable connections and terminations refer to the Install Hardware chapter in the Cisco ONS 15310 CL and Cisco ONS 15310 MA Procedure Guide If a valid signal is not present and the transmitting device is operational replace the cable connecting the transmitting device to the port To do this refer to the Install Hardware chapter in the Cisco ONS 15310 CL and Cisco ONS 15310 MA Procedure Guide for procedures For more information about the cards refer to the Cisco ONS 15310 CL and Cisco ONS 15310 MA Ethernet Card Software Feature and Configuration Guide Repeat Steps 1 to
68. N port that requires the loopback c Click the Maintenance gt Optical gt Loopback gt Port tabs d Select OOS MT from the Admin State column e Select Terminal from the Loopback Type column f Click Apply g Click Yes in the confirmation dialog box amp Note Itis normal for a 2 7 158 LPBKFACILITY OCN condition to appear during loopback setup The condition clears when you remove the loopback Step5 Continue with the Test the Facility Loopback Circuit procedure on page 1 23 Test the Facility Loopback Circuit Step 1 If the test set is not already sending traffic send test traffic on the loopback circuit Step2 Examine the traffic received by the test set Look for errors or any other signal information that the test set is capable of indicating If the test set indicates a good circuit no further testing is necessary with the facility loopback Step3 Clear the facility loopback a Click the Maintenance gt Optical gt Loopback gt Port tabs b Choose None from the Loopback Type column for the port being tested c Choose the appropriate state IS AINS OOS DSBLD or OOS MT from the Admin State column for the port being tested d Click Apply e Click Yes in the confirmation dialog box Step4 Clear the facility loopback circuit a Click the Circuits tab b Choose the loopback circuit being tested c Click Delete d Click Yes in the Delete Circuits dialog box Cisco ONS 15310 CL and
69. NOT AUTHENTICATED The No Startup Configuration condition applies to ML 100T 8 Ethernet cards and occurs when no startup configuration file has been downloaded to the 15310 CL CTX or CTX2500 card whether or not you preprovision the card slot This alarm can occur during provisioning When the startup configuration file is copied to the 15310 CL CTX or CTX2500 card the alarm clears Note For more information about Ethernet cards refer to the Cisco ONS 15310 CL and Cisco ONS 15310 MA Ethernet Card Software Feature and Configuration Guide Clear the NO CONFIG Condition Step 1 Step 2 Step 3 Step 4 Create a startup configuration for the card in Cisco IOS General ML 100T 8 provisioning parameters are located in the Cisco ONS 15310 CL and Cisco ONS 15310 MA Ethernet Card Software Feature and Configuration Guide The Guide also contains information about where to find additional IOS information Upload the configuration file to the controller card by completing the following steps a In node view right click the ML 100T 8 Ethernet card graphic b Choose IOS Startup Config from the shortcut menu c Click Local CTX and navigate to the file location Complete the Soft or Hard Reset an Ethernet or Electrical Card in CTC procedure on page 2 153 If the condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 7 17
70. NSA SONET Logical Object CE100T A Loopback Facility condition on a CE 100T 8 port occurs when a software facility line loopback is active for a port on the card For information about troubleshooting optical circuits with loopbacks refer to the 1 1 Network Troubleshooting Tests section on page 1 2 Clear the LPBKFACILITY CE100T Condition Step 1 Complete the Clear an Ethernet Card Loopback Circuit procedure on page 2 157 Step2 If the condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 21 156 LPBKFACILITY DS1 DS3 Default Severity Not Alarmed NA Non Service Affecting NSA SONET Logical Objects DS1 DS3 A Loopback Facility condition for a DS 1 or DS 3 signal occurs when a software facility line loopback is active for a DS 1 or DS 3 port on a 15310 CL CTX DS1 28 DS3 EC1 3 or DS1 84 DS3 EC 1 3 card For information about troubleshooting optical circuits with loopbacks refer to the 1 2 Identify Points of Failure on an Electrical Circuit Path section on page 1 3 Facility loopbacks are described in the 1 1 Network Troubleshooting Tests section on page 1 2 wy Note CTC permits loopbacks to be performed on an in service IS circuit Performing a loopback is Service Affecting SA If you did not perform a lock out or Force switch to protect traffic the LPBKFACILITY condition can be accompanied by
71. OK b In node view double click the 15310 CL CTX or CTX2500 that requires the loopback c Click the Maintenance gt Optical gt Loopback gt Port tabs Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Chapter1 General Troubleshooting MI 164 Performa Terminal Loopback on Intermediate Node OC N Ports f g Select OOS MT from the Admin State column If this is a multiport card select the row appropriate for the desired port Select Terminal from the Loopback Type column If this is a multiport card select the row appropriate for the desired port Click Apply Click Yes in the confirmation dialog box Step6 Complete the Test and Clear the OC N Terminal Loopback Circuit procedure on page 1 38 Test and Clear the OC N Terminal Loopback Circuit Step 1 If the test set is not already sending traffic send test traffic on the loopback circuit Step2 Examine the test traffic being received by the test set Look for errors or any other signal information that the test set is capable of indicating Step3 If the test set indicates a good circuit no further testing is necessary on the loopback circuit Clear the terminal loopback from the port a e f Double click the intermediate node 15310 CL CTX or CTX2500 with the terminal loopback to display the card view Click the Maintenance gt Optical gt Loopback gt Port tabs Select None from the Loopback Type column for the port
72. ONS 15310 MA Step2 If cabling continuity is good clean the fiber according to site practice If no site practice exists complete the procedure in the Maintain the Node chapter in the Cisco ONS 15310 CL and Cisco ONS 15310 MA Procedure Guide Step3 If the alarm does not clear see the 1 1 Network Troubleshooting Tests section on page 1 2 to isolate the fault causing the LOF alarm Step4 Ifthe alarm does not clear or if you need assistance conducting network troubleshooting tests call Cisco TAC to report a Service Affecting SA problem 1 800 553 2447 2 7 135 LOF OCN Default Severity Critical CR Service Affecting SA SONET Logical Objects OCN STSTRM The LOF alarm occurs when a port on the reporting port has an LOF condition The alarm indicates that the receiving ONS 15310 CL or ONS 15310 MA has lost frame delineation in the incoming data LOF occurs when the SONET overhead loses a valid framing pattern for 3 ms Receiving two consecutive valid A1 A2 framing patterns clears the alarm When the alarm is raised on an OC 3 or OC 12 port itis sometimes an indication that the OC 3 or OC 12 port expects a specific line rate and the input line rate source does not match the input line rate of the Optical receiver Clear the LOF OCN Alarm Step 1 Complete the Clear the LOF EC1 Alarm procedure on page 2 88 Step2 If the alarm does not clear or if you need assistance conducting network troubleshooting test
73. ONS 15310 MA system Procedure Guide E Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter1 General Troubleshooting 1 10 6 ONS 15310 CL or ONS 15310 MA Switches Timing Reference Bi 1 10 6 ONS 15310 CL or ONS 15310 MA Switches Timing Reference Symptom Timing references switch when one or more problems occur Table 1 25 describes the potential causes of the symptom and the solutions Table 1 25 ONS 15310 CL or ONS 15310 MA Switches Timing Reference Possible Problem Solution The optical or building integrated timing supply The node internal clock operates at a BITS input is receiving loss of signal LOS loss of Stratum 3 level of accuracy This gives the frame LOF or AIS alarms from its timing source node a free running synchronization accuracy The optical or BITS input is not functioning of 4 6 ppm and a holdover stability of less than 255 slips in the first 24 hours or 3 7 x 107 per day including temperature Synchronization status message SSM is set to Don t Use for Synchronization DUS Node free running synchronization relies on SSM indicates a Stratum 3 or lower clock quality the Stratum 3 internal clock The input frequency is off by more than 15 ppm Use a higher quality Stratum 1 or Stratum 2 The input clock wanders and has more than three slips timing source This results in fewer timing in 30 seconds slips than a lower quality Stratum 3 tim
74. ONS 15310 MA is above 149 degrees F 65 degrees C or below 40 degrees F 40 degrees C This alarm is similar to the HITEMP alarm but is used for the industrial environment If this alarm is used you can customize your alarm profile to ignore the lower temperature HITEMP alarm Clear the I HITEMP Alarm Step 1 Step 2 Complete the Clear the HITEMP Alarm procedure on page 2 72 If the alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 in order to report a Service Affecting SA problem 2 7 112 IMPROPRMVL A Default Severity Critical CR Service Affecting SA SONET Logical Object EQPT DWDM Logical Object PPM The Improper Removal alarm occurs when a card or PPM is physically removed before it is deleted from CTC The card or port does not need to be in service to cause the IMPROPRMVL alarm it only needs to be recognized by CTC The alarm does not appear if you delete the card or PPM from CTC before you physically remove it from the node It can also occur if the card or PPM is inserted but is not fully plugged in Caution Do not remove a card during a card reboot If CTC begins to reboot a card before you remove the card allow the card to finish rebooting After the card reboots delete the card in CTC again and physically remove the card before it begins to reboot When you delete the card CTC loses connection wi
75. Refer to the error message text EID 3005 Cannot save NE Update values to file 0 CTC cannot save the network element NE update values to the specified file EID 3006 Cannot load NE Update properties from the node Refer to the error message text EID 3007 Provisioning Error for 0 There was a provisioning error for the specified item EID 3008 Not a valid Card You cannot perform DWDM automatic node setup ANS from the Card view Please navigate to the Node view and try again EID 3009 No 0 selected Select the specified item for example VLAN port slot etc EID 3010 Unable to create bidirectional optical link Refer to the error message text EID 3016 Invalid subnet address Refer to the error message text EID 3017 Subnet address already exists Refer to the error message text EID 3018 Standby TSC not ready The standby Timing and Shelf Control card TSC not ready EID 3019 Incomplete internal subnet address Enter the complete internal subnet address EID 3020 TSC One and TSC Two subnet addresses cannot be the same A node s internal subnet must be different from one another as each TSC is on separate ethernet buses isolated by broadcast domains Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 m Chapter4 Error Messages Table 4 1 Error Warning ID Error Messages continued Error Warning Message Description
76. SONET STS tabs c Click the check box in the XC Loopback column for the port being tested d Click Apply e Click Yes in the confirmation dialog box Step4 Continue with the Test the Cross Connect Loopback Circuit procedure on page 1 16 Test the Cross Connect Loopback Circuit Step 1 If the test set is not already sending traffic send test traffic on the loopback circuit Step2 Examine the test traffic received by the test set Look for errors or any other signal information that the test set is capable of indicating Step3 If the test set indicates a good circuit no further testing is necessary with the cross connect Clear the cross connect loopback a In card view click the Maintenance gt Optical gt Loopback gt SONET STS tabs b Uncheck the check box in the XC Loopback column for the circuit being tested c Click Apply d Click Yes in the confirmation dialog box gi Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter1 General Troubleshooting Step 4 13 3 Perform a Terminal Loopback on a Source Node OC N Port W If the test set indicates a faulty circuit there might be a problem with the cross connect portion of the 15310 CL CTX or CTX2500 Complete the 1 3 3 Perform a Terminal Loopback on a Source Node OC N Port procedure on page 1 17 1 3 3 Perform a Terminal Loopback on a Source Node OC N Port The terminal loopback test is performed on the node destination port in
77. Severity Major MJ Service Affecting SA SONET Logical Object BPLANE The Equipment Failure Invalid MAC Address alarm occurs when the ONS 15310 CL or ONS 15310 MA MAC address is invalid The MAC Address is permanently assigned to the chassis when it is manufactured Do not attempt to troubleshoot an INVMACADR alarm Log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 7 120 IOSCFGCOPY Default Severity Not Alarmed NA Non Service Affecting NSA SONET Logical Object EQPT The IOS Configuration Copy in Progress condition occurs on ML 100T 8 Ethernet cards when a Cisco IOS startup configuration file is being uploaded or downloaded to or from an ML 100T 8 Ethernet card This condition is very similar to the SFTWDOWN condition on page 2 127 but it applies to ML 100T 8 Ethernet cards rather than to the controller card The condition clears after the copy operation is complete If it does not complete correctly the NO CONFIG condition on page 2 111 could be raised Note IOSCFGCOPY is an informational condition Note For more information about the Ethernet cards refer to the Cisco ONS 15310 CL and Cisco ONS 15310 MA Ethernet Card Software Feature and Configuration Guide 2 7 121 ISIS ADJ FAIL Default Severity Minor MN Non Service Affecting NSA SONET Logical Object OCN Cisco ONS 15310 CL and Cisco ONS 15310 MA
78. Step 2 Step 3 Step 4 Open the card ejectors Slide the card halfway out of the slot along the guide rails Slide the card all the way back into the slot along the guide rails Close the ejectors Physically Replace a Card Step 1 Step 2 Step 3 Open the card ejectors Slide the card out of the slot Open the ejectors on the replacement card Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter2 Alarm Troubleshooting Step 4 Step 5 2 10 4 Generic Signal and Circuit Procedures W Slide the replacement card into the slot along the guide rails Close the ejectors 2 10 4 Generic Signal and Circuit Procedures Verify the Signal BER Threshold Level Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Delete a Circuit Step 1 Step 2 Step 3 Step 4 Log into a node on the network If you are already logged in continue with Step 2 In node view double click the card reporting the alarm to display the card view For the ONS 15310 CL click the Provisioning Optical Line tabs For the ONS 15310 MA click the Provisioning gt DS1 or DS3 tabs Under the SD BER or SF BER column in the Provisioning window verify that the cell entry is consistent with the originally provisioned threshold The default setting is 1E 7 If the entry is consistent with the original provisioning go back to your original procedure If the entry is not consistent with what the system w
79. This chapter gives a description entity Simple Network Management Protocol SNMP number and SNMP trap for each commonly encountered Cisco ONS 15310 CL and Cisco ONS 15310 MA transient condition 3 1 Transients Indexed By Alphabetical Entry Note Table 3 1 alphabetically lists all ONS 15310 CL and ONS 15310 MA transient conditions and their entity SNMP number and SNMP trap The Cisco Transport Controller CTC default alarm profile might contain conditions that are not currently implemented but are reserved for future use Table 3 1 ONS 15310 CL and ONS 15310 MA Transient Condition Alphabetical List Transient Condition Entity SNMP Number SNMP Trap 3 3 1 ADMIN DISABLE page 3 4 NE 5270 disableInactiveUser 3 3 2 ADMIN DISABLE CLR page 3 4 INE 5280 disableInactiveClear 3 3 3 ADMIN LOCKOUT page 3 4 NE 5040 adminLockoutOfUser 3 3 4 ADMIN LOCKOUT CLR page 3 4 NE 5050 adminLockoutClear 3 3 5 ADMIN LOGOUT page 3 4 NE 5020 adminLogoutOfUser 3 3 6 ADMIN SUSPEND page 3 4 NE 5340 suspendUser 3 3 7 ADMIN SUSPEND CLR page 3 5 NE 5350 suspendUserClear 3 3 8 AUD ARCHIVE FAIL page 3 5 EQPT 6350 archiveOfAuditLogFailed 3 3 9 DBBACKUP FAIL page 3 5 EQPT 3724 databaseBackupFailed 3 3 10 DBRESTORE FAIL page 3 5 EQPT 3726 databaseRestoreFailed 3 3 11 FIREWALL DIS page 3 5 NE 5230 firewallHasBeenDisabled 3 3 12 FRCDWKSWBK NO TRFSW OCN 5560 forcedSwitchBackToWorki page 3 5 n
80. Troubleshooting 2 7 44 CTNEOPT PBPROT W Step 5 If the reset card has not rebooted successfully or the alarm has not cleared call Cisco TAC 1 800 553 2447 2 7 44 CTNEOPT PBPROT Default Severity Critical CR Service Affecting SA for ONS 15310 MA SONET Logical Object EQPT The Interconnection Equipment Failure Protect Cross Connect Card Payload Bus Alarm indicates a failure of the main payload between the protect CTX2500 card Slot 4 cross connect card and the reporting traffic card The cross connect card and the reporting card are no longer communicating through the backplane The problem exists in the cross connect card and the reporting traffic card or the controller card and the backplane amp Note This alarm automatically raises and clears when the Slot 4 controller card is reseated Clear the CTNEQPT PBPROT Alarm Step 1 If all traffic cards show CTNEQPT PBPROT alarm complete the following steps a Complete the Remove and Reinsert Reseat a Card procedure on page 2 154 for the standby CTX2500 card b Ifthe reseat fails to clear the alarm complete the Physically Replace a Card alarm on page 2 154 procedure for the standby CTX2500 card AN Caution Do not physically reseat an active CTX2500 card Doing so disrupts traffic Step2 If not all cards show the alarm perform a CTC reset on the standby CTX2500 card Complete the Soft or Hard Reset a Controller Card procedure on page
81. Troubleshooting Guide R7 0 H Chapter2 Alarm Troubleshooting Bb 273121 ISIS ADJ FAIL The Open System Interconnection OSI Intermediate System to Intermediate System IS IS Adjacency Failure alarm is raised by an intermediate system node routing IS Level 1 or Level 1 and 2 when no IS or end system ES adjacency is established on a point to point subnet The Intermediate System Adjacency Failure alarm is not supported by ES It is also not raised by IS for disabled routers The alarm is typically caused by a misconfigured router manual area adjacency MAA address For more information about IS IS OSI routing and MAA configuration refer to the Cisco Transport Controller Operation chapter in the Cisco ONS 15310 CL and Cisco ONS 15310 MA Reference Manual For more information about configuring OSI refer to the Turn Up Node chapter in the Cisco ONS 15310 CL and Cisco ONS 15310 MA Procedure Guide Clear the ISIS ADJ FAIL Alarm Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Ensure that both ends of the communications channel are using the correct Layer 2 protocol and settings LAPD or PPP To do this complete the following steps a Atthe local node in node view click the Provisioning Comm Channels SDCC tabs b Click the row of the circuit Click Edit c Inthe Edit SDCC termination dialog box view and record the following selections Layer 2 protocol LAPD or PPP Mode radio but
82. VT monitor VT MON indicates that automatic path protection protection switching occurred because of the LOP V alarm on page 2 92 If the path protection is configured for revertive switching it reverts to the working path after the fault clears S Note This condition is only reported if the path protection is set up for revertive switching Clear the AUTOSW LOP VT MON Alarm Step 1 Complete the Clear the LOP V Alarm procedure on page 2 92 Step2 Ifthe alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 in order to report a Service Affecting SA problem 2 1 28 AUTOSW PDI Default Severity Not Alarmed NA Non Service Affecting NSA SONET Logical Object STSMON The Automatic Path Protection Switch Caused by Payload Defect Indication PDI condition indicates that automatic path protection switching occurred because of a PDI P alarm on page 2 113 If the path protection is configured for revertive switching it reverts to the working path after the fault clears S Note This condition is only reported if the path protection is set up for revertive switching Clear the AUTOSW PDI Condition Step 1 Complete the Clear the PDI P Condition procedure on page 2 114 Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Chapter2 Alarm Troubleshooting B 2729 AUTOSW SDBER
83. a 15310 CL CTX DS1 28 DS3 EC1 3 or DS1 84 DS3 EC1 3 card in C bit line type mode from the far end node because of a FEAC command An FEAC command is often used with loopbacks LPBKDS3FEAC is only reported by these DS 3 ports Caution CTC permits loopbacks on an in service IS circuit Loopbacks are Service Affecting SA Clear the LPBKDS3FEAC Condition Step 1 Step 2 Step 3 Step 4 In node view double click the DS 3 card 15310 CL CTX DS1 28 DS3 EC1 3 or DS1 84 DS3 EC1 3 to display the card view Click the Provisioning gt DS3 gt Line tabs Click the cell for the port in the Send Code column and click No Code from the drop down list If the condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 7 154 LPBKDS3FEAC CMD Default Severity Not Alarmed NA Non Service Affecting NSA Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Chapter2 Alarm Troubleshooting W 27155 LPBKFACILITY CE100T SONET Logical Object DS3 The DS 3 Loopback Command Sent To Far End condition occurs on a near end 15310 CL CTX DS1 28 DS3 EC1 3 or DS1 84 DS3 EC1 3 card when you send a DS 3 FEAC loopback S Note LPBKDS3FEAC CMD is an informational condition and does not require troubleshooting 2 7 155 LPBKFACILITY CE100T Default Severity Not Alarmed NA Non Service Affecting
84. a downstream LOS alarm see the LOS OCN alarm on page 2 98 Generally an AIS is a special SONET signal that tells the receiving node that the sending node has no valid signal available to send AIS is not considered an error The AIS condition is raised by the receiving node on each input when it detects the AIS instead of a real signal In most cases when this condition is raised an upstream node is raising an alarm to indicate a signal failure all nodes downstream from it only raise some type of AIS This condition clears when you resolve the problem on the upstream node Clear the FE AIS Condition Step 1 Complete the Clear the AIS Condition procedure on page 2 18 Step2 If the condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 7 74 FE DS1 MULTLOS Default Severity Not Alarmed NA Non Service Affecting NSA SONET Logical Object DS3 The Far End Multiple DS 1 LOS Detected condition occurs when multiple DS 1 signals are lost on a far end 15310 CL CTX ONS 15310 MA DS1 28 DS3 EC1 3 or ONS 15310 MA DS1 84 DS3 EC1 3 DS 1 port The prefix FE means the main alarm is occurring at the far end node and not at the node reporting the FE DS1 MULTLOS condition Troubleshoot the FE alarm or condition by troubleshooting the main alarm at its source The secondary alarms or conditions clear when the main alarm clears Clear the
85. alarm VCAT member circuits are independent circuits that are concatenated from different time slots into a higher rate signal The alarm applies to OCN ports when the Multi Frame Alignment Signal MFAS overhead field is errored for more than five frames and persists for more than 3 milliseconds Note Optical cards do not recognize the LOM The system redirects the LOM alarm to the incoming side so that any optical card can display this alarm as a TERM alarm Clear the LOM Alarm 2 1 142 LOP P To clear the alarm log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 in order to report a Service Affecting SA problem Default Severity Critical CR Service Affecting SA SONET Logical Objects STSMON STSTRM A Loss of Pointer Path alarm indicates that the SONET path pointer in the overhead has been lost LOP occurs when valid H1 H2 pointer bytes are missing from the overhead Receiving equipment monitors the H1 H2 pointer bytes to locate the SONET payload An LOP P alarm occurs when eight nine or ten consecutive frames do not have valid pointer values The alarm clears when three consecutive valid pointers are received The LOP P alarm can occur when the received payload does not match the provisioned payload The alarm is caused by a circuit type mismatch on the concatenation facility For example if an STS 1 is sent across a circuit provisioned fo
86. an FE condition determine which node and port link directly to the card reporting the FE alarm Step2 Log into the node that links directly to the port reporting the FE condition Step3 Clear the main alarm Refer to the appropriate alarm section in this chapter for troubleshooting instructions Step4 If the condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 gi Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter2 Alarm Troubleshooting 2 7 19 FE DS3 SA W 2 7 19 FE DS3 SA Default Severity Not Alarmed NA Non Service Affecting NSA SONET Logical Object DS3 The Far End DS 3 Equipment Failure Service Affecting condition occurs when there is a far end equipment failure on a 15310 CL CTX ONS 15310 MA DS1 28 DS3 EC1 3 or ONS 15310 MA DS1 84 DS3 EC1 3 DS 1 port that affects service because traffic is unable to switch to the protect port Clear the FE DS3 SA Condition Step 1 To troubleshoot an FE condition determine which node and port link directly to the card reporting the FE alarm Step2 Log into the node that links directly to the port reporting the FE condition Step3 Clear the main alarm Refer to the appropriate alarm section in this chapter for troubleshooting instructions Step4 If the condition does not clear log into the Technical Support Website at http www cisco com t
87. and DCC limitations 1 66 OOU TPT description 2 112 OPEN SLOT description 2 113 OSPF hello 2 69 P password incorrect 2 78 mismatch with username 1 60 resetting for Superuser 1 60 verifying 1 60 path protection AIS alarm 2 28 clearing span switch 2 152 initiating a Force switch for all circuits on the span 2 151 initiating a lockout for all circuits on a protect span 2 152 initiating a Manual switch for all circuits on the span 2 151 LOP alarm 2 28 2 29 PDI alarm 2 29 SD alarm 2 30 signal failure alarm 2 30 payload mismatch GFP ports 2 69 PC connectivity 1 45 PDI AUTOSW PDI 2 29 PDI P description 2 113 performing cross connect loopback on a source node OC N port 1 15 facility loopback on a destination node Ethernet port 1 39 facility loopback on a destination node OC N port 1 22 facility loopback on an intermediate node OC N port 1 18 1 33 facility loopback on a source node electrical port 1 4 Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Bb index facility loopback on a source node Ethernet port 1 29 facility loopback on a source node OC N port 1 14 hairpin on a destination node electrical port 1 10 hairpin on a source node electrical port 1 6 terminal loopback on a destination node electrical port 1 8 terminal loopback on a destination node Ethernet port 1 42 terminal loopback on a destination node OC N port 1 24 terminal loopback on an intermediate
88. and troubleshooting procedure accompany each alarm and condition Note When you check the status of alarms for cards and ports ensure that the alarm filter tool in the lower right corner of the GUI is not indented When you are done checking for alarms click the alarm filter tool again to turn filtering back on For more information about alarm filtering refer to the Manage Alarms chapter in the Cisco ONS 15310 CL and Cisco ONS 15310 MA Procedure Guide Note When checking alarms ensure that alarm suppression is not enabled on the card or port For more information about alarm suppression refer to the Manage Alarms chapter in the Cisco ONS 15310 CL and Cisco ONS 15310 MA Procedure Guide 2 1 1 AIS Default Severity Not Reported NR Non Service Affecting NSA Logical Objects BITS DS1 DS3 FUDC The Alarm Indication Signal AIS condition indicates that this node is detecting an alarm indication signal in the incoming signal SONET overhead Generally an AIS is a special SONET signal that communicates to the receiving node when the transmit node does not send a valid signal AIS is not considered an error It is raised by the receiving node on each input when the node sees the AIS instead of a real signal In most cases when this condition is raised an upstream node is raising an alarm to indicate a signal failure all nodes downstream from it only raise some type of AIS This condition clears when you resolve the probl
89. at each point along the circuit path systematically isolates possible points of failure When performing this testing on networks that contain intermediate nodes you will test the OC N connection at intermediate nodes rather than CE100T 8 card connections The CE100T 8 is a mapper card and is only capable of supporting point to point circuits You can use these procedures on CE100T 8 cards but not on ML 100T 8 Ethernet cards Using a series of facility loopbacks and terminal loopbacks the example scenario traces the circuit path tests the possible failure points and eliminates them The logical progression contains six network test procedures Note The test sequence for your circuits will differ according to the type of circuit and network topology 1 Afacility loopback on the source node Ethernet port A terminal loopback on the source node Ethernet port A facility loopback on the intermediate node OC N port A terminal loopback on the intermediate node OC N port A facility loopback on the destination node Ethernet port eo a ea NM A terminal loopback on the destination node Ethernet port Note Facility and terminal loopback tests require on site personnel Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter1 General Troubleshooting 16 1 Perform a Facility Loopback on a Source Node Ethernet Port Ml 1 6 1 Perform a Facility Loopback on a Source Node Ethernet Port The facility
90. because at least one Refer to the warning message text timing reference has already been used and or a timing reference has been attempted to be used twice Please verify the settings EID 3257 Duplicate DCC number detected 0 CTC detected more than one occurene of the a DCC number Remove one of them EID 3258 There was a software error attempting to download the file Refer to the error message text Please try again later EID 3259 Create FC MR Threshold You must create a Fibre Channel Multirate FC_MR card threshold EID 3260 An error was encountered while provisioning the internal The specified internal subnet could not be subnet provisoned 0 EID 3261 The port rate provisioning cannot be changed while circuits Refer to the error message text exist on this port EID 3262 The port provisioning cannot be changed when the port status You must provision the ports only when the is not OOS port is Out of Service WID 3263 You are using Java version 0 CTC should run with Java CTC is being launched with the wrong version 1 It can be obtained from the installation CD or version of the JRE 0 This version of CTC http java sun com j2se requires a particular version of the JRE 1 The CTC and browser must be closed and restarted to allow the correct Java version to be loaded EID 3264 The port provisioning cannot be changed while the port is 0 You must modify the port provisioning only when the port is out of serv
91. being tested Select the appropriate state IS OOS DSBLD OOS MT in the Admin State column for the port being tested Click Apply Click Yes in the confirmation dialog box Step4 Clear the terminal loopback circuit a b c d Click the Circuits tab Choose the loopback circuit being tested Click Delete Click Yes in the Delete Circuits dialog box Do not check any check boxes Stepb Complete the Test the OC N Card procedure on page 1 38 Test the OC N Card Step 1 Complete the Physically Replace a Card procedure on page 2 154 for the suspected bad card and replace it with a known good one gi Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter1 General Troubleshooting A 16 5 Perform a Facility Loopback on a Destination Node Ethernet Port W Caution Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Removing a card that currently carries traffic on one or more ports can cause a traffic hit To avoid this perform an external switch if a switch has not already occurred Refer to the procedures in the 2 10 1 Protection Switching Lock Initiation and Clearing section on page 2 147 For more information refer to the Maintain the Node chapter in the Cisco ONS 15310 CL and Cisco ONS 15310 MA Procedure Guide Resend test traffic on the loopback circuit with a known good card If the test set indicates a good circuit the problem was probably
92. cabled correctly Caution Step 3 Step 4 Always use the supplied electrostatic discharge wristband when working with a powered ONS 15310 CL or ONS 15310 MA system Ensure that both protect ports are configured for SONET If the alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 E Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter2 Alarm Troubleshooting 2714 APS INV PRIM MN 2 7 14 APS INV PRIM amp Default Severity Minor MN Non Service Affecting NSA SONET Logical Object OCN The Optimized 1 1 APS Primary Facility condition occurs on OC N ports in an optimized 1 1 protection system if the incoming primary section header does not indicate whether it is primary or secondary Note APS INV PRIM is an informational condition and does not require troubleshooting If the APS switch is related to other alarms troubleshoot these alarms as necessary using the procedures in this chapter 2 7 15 APSMM Default Severity Minor MN Non Service Affecting NSA SONET Logical Object OCN An APS Mode Mismatch failure alarm occurs on OC 3 ports when there is a mismatch of the protection switching schemes at the two ends of the span such as being bidirectional at one end and unidirectional at the other Each end of a span must be provisioned the same way bidirectional and bid
93. card is powered and enabled by confirming a lighted ACT LED on front of the system Step2 Complete the Soft or Hard Reset a Controller Card procedure on page 2 153 Wait ten minutes to verify that the card you reset completely reboots The ACT LED should be green gi Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter2 Alarm Troubleshooting Step 3 2735 BLSROSYNC MN If the 15310 CL CTX or CTX2500 card does not reboot successfully or the alarm has not cleared call Cisco TAC 1 800 553 2447 2 7 35 BLSROSYNC The BLSROSYNC alarm is not used in the ONS 15310 platforms in this release It is reserved for development 2 1 36 CARLOSS CE100T Default Severity Major MJ Service Affecting SA SONET Logical Object CE100T The Carrier Loss alarm is raised on CE Series cards in Mapper mode when the port is In Service IS state and if there is no carrier signal Circuit need not be present to raise the alarm In releases prior to 6 01 the Carrier Loss alarm is raised on CE 100T 8 cards in Mapper mode when there is a circuit failure due to link integrity It does not get raised when a user simply puts the port in the In Service and Normal IS NR service state lear the CARLOSS CE100T Alarm Step 1 A Verify that the fiber cable is properly connected and attached to the correct port For more information about fiber connections and terminations refer to the Install Hardware cha
94. caused by a physical fiber problem such as a poor fiber connection a bend in the fiber that exceeds the permitted bend radius or a bad fiber splice SD causes the port to switch from working to protect The SD condition clears when the BER level falls to one tenth of the threshold level that triggered it Clear the SD V Condition Step 1 Step 2 2 1 202 SF A Complete the Clear the SD DS1 DS3 Condition procedure on page 2 123 If the condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 Default Severity Not Alarmed NA Non Service Affecting NSA SONET Logical Objects DS1 DS3 A Signal Fail condition occurs when the quality of the signal has exceeded the BER signal failure threshold Signal failure is defined by Telcordia as a hard failure condition The SD and SF conditions both monitor the incoming BER error rate and are similar conditions but SF is triggered at a higher BER than SD The BER threshold is user provisionable and has a range for SF from 1E 5 dBm to 1E 3 dBm Warning Invisible laser radiation could be emitted from the end of the unterminated fiber cable or connector Do not stare into the beam directly with optical instruments Viewing the laser output with certain optical instruments for example eye loupes magnifiers and microscopes within a distance of 100 mm could pose an eye hazard
95. circuit no further testing is necessary with the facility loopback Clear the facility loopback from the port a Double click the 15310 CL CTX or CTX2500 card and click the Maintenance gt Optical gt Loopback Port tabs b Choose None from the Loopback Type column for the port being tested c Choosethe appropriate state IS OOS DSBLD OOS MT from the Admin State column for the port being tested d Click Apply e Click Yes in the confirmation dialog box Step4 Clear the facility loopback circuit a Click the Circuits tab b Choose the loopback circuit being tested c Click Delete d Click Yes in the Delete Circuits dialog box Do not check any check boxes Stepb Complete the Test the OC N Controller Card procedure on page 1 35 Test the OC N Controller Card Step 1 Complete the Physically Replace a Card procedure on page 2 154 for the suspected bad card and replace it with a known good one Caution Removing a card that currently carries traffic on one or more ports can cause a traffic hit To avoid this perform an external switch if a switch has not already occurred Refer to the procedures in the 2 10 1 Protection Switching Lock Initiation and Clearing section on page 2 147 For more information refer to the Maintain the Node chapter in the Cisco ONS 15310 CL and Cisco ONS 15310 MA Procedure Guide Step2 Resend test traffic on the loopback circuit with a known good card installed C
96. controls adjustments or performing procedures other than those specified could result in hazardous radiation exposure Statement 1057 Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Chapter2 Alarm Troubleshooting B 2737 CARLOSS EOPT Clear the CARLOSS EOPT Alarm Step 1 Step 2 Step 3 Step 4 Step 5 A If the reporting entity is a pluggable port module PPM port confirm that the PPM is correctly configured by completing the following steps a Double click the controller card 15310 CL CTX or CTX2500 card b Click the Provisioning gt Pluggable Port Modules tabs c View the Pluggable Port Modules area port listing in the Actual Eqpt Type column and compare this with the contents of the Selected PPM area Rate column for the port d Ifthe rate does not match the actual equipment you must delete and recreate the selected PPM Select the PPM click Delete then click Create and choose the correct rate for the port rate If the reporting port is an OC 3 or OC 12 port verify connectivity by pinging the node that is reporting the alarm by completing the procedure in the 1 8 8 Verify Windows PC Connection to the Node Ping section on page 1 50 If the ping is successful it demonstrates that an active TCP IP connection exists Restart CTC by completing the following steps a Exit from CTC b Reopen the browser c Log into CTC Using optical test equipment verif
97. delete circuit 0 as it has one or more rolls You must delete the rolls in the circuit before deleting the circuit itself EID 2016 Unable to delete circuit CTC could not delete the tunnel as there are circuits that use the tunnel EID 2017 Error mapping circuit 0 There was an error mapping the circuit EID 2018 Circuit roll failure The circuit has to be in the DISCOVERED There was a failure in circuit roll Change state in order to perform a roll the circuit state to DISCOVERED and proceed EID 2019 Circuit roll failure Bridge and roll is not supported on a Refer to the error message text DWDM circuit EID 2020 Circuit roll failure The two circuits must have the same Refer to the error message text direction EID 2021 Circuit roll failure The two circuits must have the same size Refer to the error message text EID 2022 Circuit roll failure A maximum of two circuits can be selected Refer to the error message text for a bridge and roll operation EID 2023 Unable to create new user account Refer to the error message text EID 2024 Node selection error There was an error during node selection Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter 4 Error Messages Table 4 1 Error Warning ID Error Messages continued Error Warning Message Description EID 2025 This feature cannot be used Verify that each of the endpoints Refer
98. destination WID 6057 Changing the card mode will result in an automatic reset Refer to the warning message text EID 6058 Max number of IP Over CLNS tunnels exceeded Refer to the error message text EID 6059 The specified IP Over CLNS tunnel already exists Specify another IP Over CLNS tunnel EID 6060 Cannot 0 IP Over CLNS tunnel entry Refer to the error message text 1 EID 6061 Error deleting IP Over CLNS tunnel entry CTC encountered an error while deleting the IP Over CLNS tunnel entry EID 6062 Selected IP Over CLNS tunnel does not exist Create a IP Over CLNS tunnel EID 6063 Selected router does not exist Create a router EID 6064 MAA address list is full Refer to the error message text EID 6065 Selected area address is duplicated Enter another area address EID 6066 Primary area address can not be removed Refer to the error message text EID 6067 Selected area address does not exist Choose another area address EID 6068 The IP Over CLNS NSEL may not be modified while there are You cannot change the NSEL address if IP Over CLNS Tunnel Routes provisioned tunnels are provisioned EID 6069 The node is currently in ES mode Only router 1 may be An End System needs only one provisioned provisioned router EID 6070 No router selected Select a router EID 6071 Cannot flush TARP data cache You cannot flush the cache in the Tunnel identifier Address Resolution Protocol TARP state EID 6072 Cannot add TARP data cache entry You cann
99. discharge wristband when working with a powered ONS 15310 CL or ONS 15310 MA Step2 If the cabling is good verify that the correct port is in service by completing the following steps a Confirm that the ACT LED is green b To determine whether the port is in service double click the card in CTC to display the card view c Click the Provisioning ECI Line tabs d Verify that the Admin State column lists the port as IS e Ifthe Admin State column lists the port as OOS MT or OOS DSBLD click the column and choose IS Click Apply y Note If ports managed into IS administrative state are not receiving signals the LOS alarm is either raised or remains and the port service state transitions to OOS AU FLT Step3 If the correct port is in service use an optical test set to confirm that a valid signal exists on the line For specific procedures to use the test set equipment consult the manufacturer Test the line as close to the receiving port as possible Step4 Ifthe signal is valid ensure that the transmit and receive outputs from the DSx panel to your equipment are properly connected For more information about fiber connections and terminations refer to the Install Hardware chapter in the Cisco ONS 15310 CL and Cisco ONS 15310 MA Procedure Guide Stepb Repeat Steps through 4 for any other port on the card that reports the LOS ECI Step6 Ifthe alarm does not clear look for and troubleshoot any other alarm t
100. facility loopback on a source node Ethernet port 1 29 facility loopback on a source node OC N port 1 14 hairpin on a destination node electrical port 1 10 hairpin on a source node electrical port 1 6 terminal loopback on a destination node electrical port 1 8 terminal loopback on a destination node Ethernet port 1 42 terminal loopback on a destination node OC N port 1 24 terminal loopback on an intermediate node OC N port 1 20 1 37 terminal loopback on a source node Ethernet port 1 31 terminal loopback on a source node OC N port 1 17 crimping LAN cables 1 71 cross connect loopback clearing on an OC N port 2 156 creating on a source node OC N port 1 16 description 1 3 performing on a source node OC N port 1 15 testing 1 16 CTC applet not loaded 1 48 correcting the core version build 1 58 1 59 deleting cache files 1 55 Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Bb index does notlaunch 1 54 gray node icon 1 57 list of alarms 2 1 login errors 1 48 1 53 1 60 loss of TCP IP connection 2 35 node view to network view change unsuccessful 1 52 release interoperability problems 1 59 requirements for UNIX workstation 1 46 requirements for Windows PC 1 46 setting Internet Explorer as the default browser 1 52 supported platforms browsers and JREs 1 46 troubleshooting operation 1 51 unable to launch 1 51 username and password mismatch 1 60 verifying PC connection 1 50 CTNEQPT PBPROT descrip
101. green ACT SBY LED indicates an active card An amber ACT SBY LED indicates a standby card Step3 Ifthe alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 in order to report a Service Affecting SA problem 2 1 2278 SWTOPRI Default Severity Not Alarmed NA Non Service Affecting NSA SONET Logical Objects EXT SREF NE SREF The Synchronization Switch to Primary Reference condition occurs when the ONS 15310 CL or ONS 15310 MA switches to the primary timing source reference 1 The system uses three ranked timing references The timing references are typically two BITS level or line level sources and an internal reference amp Note SWTOPRI is an informational condition It does not require troubleshooting 2 1 229 SWTOSEC Default Severity Not Alarmed NA Non Service Affecting NSA SONET Logical Objects EXT SREF NE SREF The Synchronization Switch to Secondary Reference condition occurs when the ONS 15310 CL or ONS 15310 MA has switched to a secondary timing source reference 2 Clear the SWTOSEC Condition Step 1 To clear the condition clear alarms related to failures of the primary source such as the SYNCPRI alarm on page 2 135 gi Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter2 Alarm Troubleshooting 27230 SWTOTHIRD MN Step2 If the condition does not clear l
102. gt Line tabs Step3 For the row on the appropriate port verify that the Line Type column is set to match the expected incoming signal C bit or M13 Step4 If the Line Type field does not match the expected incoming signal select the correct Line Type in the drop down list E Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter2 Alarm Troubleshooting 2750 DUP IPADDR W Stepb Click Apply Step6 If the condition does not clear after the user verifies that the provisioned line type matches the expected incoming signal use an optical test set to verify that the actual signal coming into the node matches the expected incoming signal For specific procedures to use the test set equipment consult the manufacturer Step7 If the condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 1 50 DUP IPADDR Default Severity Minor MN Non Service Affecting NSA SONET Logical Object NE The Duplicate IP Address alarm indicates that the alarmed node IP address is already in use within the same DCC area When this happens CTC no longer reliably connects to either node Depending on how the packets are routed CTC could connect to either node having the same IP address If CTC has connected to both nodes before they shared the same address it has two distinct NodeModel instances keyed by the node ID po
103. has overhead circuit s Refer to the error message text EID 6046 G 709 configuration is not compatible with data rate Refer to the error message text EID 6047 Port cannot be deleted because its service state is To delete the port you must change the port OOS MA LPBK amp MT state to OOS DSBLD EID 6048 0 is 1 The trunk port is in the wrong state to carry out the action Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Chapter4 Error Messages Table 4 1 Error Warning ID Error Messages continued Error Warning Message Description EID 6049 Mode 0 is not supported CTC does not support the mode of operation requested on the card EID 6050 Some 0 terminations were not 1 d Refer to the error message text 2 WID 6051 All 0 terminations were 1 d successfully Refer to the warning message text 2 EID 6052 The authentication key can not be blank Enter an authentication key EID 6053 No more SNMP trap destinations can be created You have reached the maximum number of SNMP trap destinations EID 6054 0 is not a valid IP address for an SNMP trap destination The IP address specified is not a valid receiver of SNMP traps EID 6055 The IP address is already in use Refer to the error message text EID 6056 Invalid SNMP trap destination 0 The specified SNMP trap destination is invalid Choose another
104. hazard Statement 1056 A Warning Use of controls adjustments or performing procedures other than those specified could result in hazardous radiation exposure Statement 1057 Clear the UNEO V Alarm Step 1 Complete the Clear the UNEQ P Alarm procedure on page 2 142 A Caution Always use the supplied electrostatic discharge wristband when working with a powered ONS 15310 CL or ONS 15310 MA Step2 Ifthe alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 in order to report a Service Affecting SA problem 2 1 24 VCG DEG Default Severity Not Alarmed NA Non Service Affecting NSA SONET Logical Object VCG The VCAT Group Degraded alarm is a VCAT group alarm The condition occurs when one member circuit carried by the ML 100T 8 Ethernet card is down This condition is accompanied by the OOU TPT alarm on page 2 112 It only occurs when a Critical CR alarm such as LOS causes a signal loss Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter2 Alarm Troubleshooting 21248 VCG DOWN W S Note For more information about Ethernet cards refer to the Cisco ONS 15310 CL and Cisco ONS 15310 MA Ethernet Card Software Feature and Configuration Guide Clear the VCG DEG Condition Step 1 Look for and clear any Critical CR alarms that apply to the error
105. higher 1 You have selected an incorrect ring speed can be upgraded to 4 fiber for upgrade Only rings within the specified parameters can be upgraded to 4 fiber BLSR EID 2123 Verify that the following nodes have at least two in service Nonupgradable nodes Verify that the ports with the same speed as the 2 fiber 0 The ports cannot specified nodes have at least two IS NR serve as a timing reference and they cannot have DCC ports with the same speed as the 2 fiber terminations or overhead circuits 1 BLSR The specified ports cannot serve as a timing reference and they cannot have data communications channel DCC terminations or overhead circuits EID 2124 You cannot add this span because it is connected to a node that Refer to the error message text already has the east and west ports defined EID 2125 You cannot add this span as it would cause a single card to host Refer to the error message text both the east span and the west span A card cannot protect itself EID 2126 OSPF area error There is an Open Shortest Path First OSPF 0 area error EID 2127 You cannot add this span It would cause the following A circuit cannot occupy different STS circuit s to occupy different 0 regions on different spans regions on different spans You may add a 1 different span or delete the specified circuit Either select a different span or delete the above circuit s EID 2128 Illegal state error An internal error occurred while trying
106. hold off time can violate switching time standards Refer to the warning message text and should only be used for a circuit with multiple path selectors WID 5006 Warning Different secondary 0 node should only be used for You should use different secondary end DRI or Open ended path protected circuits point only for DRI or open ended path protected circuits WID 5007 If you change the scope of this view the contents of this profile Refer to the warning message text editor will be lost WID 5008 Please make sure all the protection groups are in proper state Refer to the warning message text after the cancellation WID 5009 Circuit 0 not upgradable No 1 capable 2 s are available No VT capable STSs are available at the at node 3 node EID 5010 Domain name already exists Refer to the error message text EID 5011 Domain name may not exceed 0 characters You may have reached the maximum number of charcters WID 5012 Software load on 0 does not support the addition of a node to Refer to the warning message text a 1 I protection group EID 5013 0 doesn t support Bridge and Roll Feature Please select a The specified port does not support Bridge different port and Roll EID 5014 An automatic network layout is already in progress please wait You must for the automatic network layout for it to complete for running it again to complete before running it again WID 5015 0 cannot be applied to 1 You cannot app
107. in a 1 1 protection group and is in working mode Note If a terminal or facility loopback exists on an optical port you cannot use the cross connect loopback 1 2 Identify Points of Failure on an Electrical Circuit Path Facility loopbacks hairpin circuits and terminal loopbacks are often used to test a circuit path through the network or to logically isolate a fault Performing a loopback test at each point along the circuit path systematically isolates possible points of failure Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Chapter1 General Troubleshooting B 121 Performa Facility Loopback on a Source Node Port The tests in this section can be used to test DS 1 DS 3 or EC 1 circuits on a path protection Using a series of facility loopbacks hairpin circuits and terminal loopbacks the path of the circuit is traced and the possible points of failure are tested and eliminated A logical progression of network test procedures applies to this scenario 1 Facility loopback on the source node port Hairpin on the source node port Terminal loopback to the destination node port Hairpin on the destination node port gu m SN Facility loopback to the destination node port The test sequence for your circuits differs according to the type of circuit and network topology Facility and terminal loopback tests require on site personnel These procedures are performed when powe
108. is a VCAT member alarm VCAT member circuits are independent circuits that are concatenated from different time slots into a higher rate signal The alarm occurs when members of a VCG travel over different paths in the network due to initial operator provisioning or to protection or restoration events and the differential delays between the paths cannot be recovered by terminating hardware buffers amp Note This alarm occurs only if you provision circuits outside of CTC such as by using TL1 Clear the LOA Alarm Step 1 In network view click the Circuits tab Step2 Click the alarmed VCG and then click Edit Step 3 In the Edit Circuit window view the source and destination circuit slots ports and STSs Step4 Identify whether the STS travels across different fibers If it does complete the Delete a Circuit procedure on page 2 155 Step5 Recreate the circuit using the procedure in the Create Circuits chapter in the Cisco ONS 15310 CL and Cisco ONS 15310 MA Procedure Guide gi Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter2 Alarm Troubleshooting 27130 LOCKOUT REO W Step6 Ifthe alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 in order to report a Service Affecting SA problem 2 7 130 LOCKOUT REO Default Severity Not Alarmed NA Non Service Affecting NSA S
109. is configured to operate from an external timing source verify that the BITS timing source is valid Refer to the Timing chapter in the Cisco ONS 15310 CL and Cisco ONS 15310 MA Reference Manual for more information about it Step2 Ifthe BITS source is valid clear alarms related to the failures of the primary and secondary reference sources such as the SYNCPRI alarm on page 2 135 and the SYNCSEC alarm on page 2 136 Step3 If the condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 gi Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter2 Alarm Troubleshooting 2797 FSTSYNC MN 2 1 9 FSTSYNC Default Severity Not Alarmed NA Non Service Affecting NSA SONET Logical Object NE SREF A Fast Start Synchronization Mode condition occurs when the ONS 15310 CL or ONS 15310 MA is choosing a new timing reference The previous timing reference has failed The FSTSYNC condition disappears after approximately 30 seconds If the condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 amp Note FSTSYNC is an informational condition It does not require troubleshooting 2 7 98 FULLPASSTHR BI The FULLPASSTHR BI condition is not used in the ONS 15310 platforms in this release
110. is not present in CTC EID 3354 Specified endpoint is in use Select another endpoint that is not in use EID 3355 Specified endpoint is incompatible Refer to the error message text EID 3357 Unable to calculate connections Refer to the error message text EID 3358 Optical link model does not exist for specified interface Create an optical linkmodel for the interface and proceed EID 3359 Unable to set optical parameters for the node Refer to the error message text EID 3361 Ring termination is in use Error deleting ring termination You cannot delete a ring in use EID 3362 Error deleting ring termination There was an error while deleting ring termination EID 3363 No ring terminations selected You must select a ring termination EID 3364 Error creating ring ID There was an error while creating the ring ID EID 3365 OSC termination is in use Select another optical service channel OSC which is not in use EID 3366 Unable to delete OSC termination There was an error deleting the OSC termination EID 3370 No optical link has been selected You must select an optical link EID 3371 Error while calculating automatic optical link list Refer to the error message text EID 3372 Attempt to access an OCHNC connection that has been CTC destroyed an external attempt to destroyed access an optical channel network connection EID 3375 Expected span loss must be set Refer to the error message text EID 3376 Unable to retrieve measure
111. is reported on the OC 3 ports and the AIS P condition on page 2 19 is reported on the terminating ports These alarms clear when the circuit carries a signal Clear the UNEQ P Alarm Step1 In node view click View Go to Network View Step2 Right click the alarm to display the Select Affected Circuits shortcut menu Step3 Click Select Affected Circuits Step4 When the affected circuits appear look in the Type column for VTT which indicates a VT tunnel circuit A VT tunnel with no VTs assigned could be the cause of an UNEQ P alarm gi Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter2 Alarm Troubleshooting 27245 UNEO P W Stepb If the Type column does not contain VTT there are no VT tunnels connected with the alarm Go to Step 7 Step6 If the Type column does contain VTT attempt to delete these rows by completing the following steps S Note The node does not allow you to delete a valid VT tunnel or one with a valid VT circuit inside a Click the VT tunnel circuit row to highlight it Complete the Delete a Circuit procedure on page 2 155 b Ifanerror message dialog box appears the VT tunnel is valid and not the cause of the alarm c Ifany other columns contain VTT repeat Step 6 Step7 Ifall ONS 15310 CL or ONS 15310 MA nodes in the ring appear in the CTC network view determine whether the circuits are complete by completing the following steps a Click the
112. line include upstream equipment failure or a fiber cut Note If a circuit shows a partial status when this alarm is raised the logical circuit is in place The circuit is able to carry traffic when the connection issue is resolved You do not need to delete the circuit when troubleshooting this alarm Clear the LOS DS3 Alarm Step 1 A Verify that the cable is properly connected and attached to the correct port For more information about fiber connections and terminations refer to the Install Hardware chapter in the Cisco ONS 15310 CL and Cisco ONS 15310 MA Procedure Guide Caution Step 2 Always use the supplied electrostatic discharge wristband when working with a powered ONS 15310 CL or ONS 15310 MA Consult site records to determine whether the port raising the alarm has been assigned Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Chapter2 Alarm Troubleshooting B 27348 LOS EC1 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Step 9 If the port is not currently assigned place the port out of service using the following steps a In node view double click the card to display the card view b Click the Maintenance DS3 tabs c In the Admin State column click OOS DSBLD d Click Apply If the port is assigned verify that the correct port is in service by completing the following steps a To confirm this physically confirm that the green ACT
113. loopback test is performed on the node source port in the network circuit Completing a successful facility loopback on this port isolates the port as a possible failure point D Note Facility loopbacks require on site personnel A Caution Performing a loopback on an in service circuit is service affecting Complete the Create the Facility Loopback on the Source Node Ethernet Port procedure on page 1 29 Create the Facility Loopback on the Source Node Ethernet Port Step 1 Connect a test set to the port you are testing amp Note For specific procedures to connect set up and use the test set equipment consult the manufacturer Use appropriate cabling to attach the Tx and Rx terminals of the test set to the port you are testing The Tx and Rx terminals connect to the same port Step2 Adjust the test set accordingly Refer to manufacturer instructions for test set use Step3 In CTC node view double click the CE100T 8 card to display the card view Step4 Click the Maintenance gt Loopback tabs Stepb Choose OOS MT from the Admin State column for the port being tested If this is a multiport card select the appropriate row for the desired port Step6 Choose Facility from the Loopback Type column for the port being tested If this is a multiport card select the appropriate row for the desired port Step7 Click Apply Step8 Click Yes in the confirmation dialog box S Note Itis normal for
114. mode must be auto and for a one way circuit destination roll the roll mode must be manual H Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter 4 Error Messages Table 4 1 Error Messages continued Error Warning ID Error Warning Message Description EID 2159 Roll not ready for completion The roll is not ready for completion 0 EID 2160 Roll not connected Refer to error messge text 0 EID 2161 Sibling roll not complete One of the rolls is not completed for the 0 dual roll If it is auto roll it will be completed when a valid signal is detected If it is a manual roll you must complete the roll from CTC if Bridge and Roll is operated from CTC or from TL1 if Bridge and Roll is operated from TL1 EID 2162 Error during roll acknowledgement Refer to the error message text 0 EID 2163 Cannot cancel roll CTC cannot cancel the roll 0 EID 2164 Roll error CTC encountered a roll error 0 WID 2165 The MAC address of node 0 has been changed All circuits Repair the circuits that originate from or originating from or dropping at this node will need to be drop at the specified node with the new repaired MAC address WID 2166 Unable to insert node into the domain as the node is not Initialize the node and proceed initialized WID 2167 Insufficient security privilege to perform this action You do not have the previlege to
115. node OC N port 1 20 1 36 terminal loopback on a source node Ethernet port 1 31 terminal loopback on a source node OC N port 1 17 ping 1 50 2 128 PLM PLM P description 2 115 PLM V description 2 115 PM TCA 3 7 power See also battery cannot power up node or cards 1 74 supply problems 1 73 PRC DUPID 2 116 protection group deleting 2 76 PROTNA description 2 116 PROV MISMATCH description 2 117 PS 3 7 PSWD CHG REQUIRED 3 7 PWR FAIL A description 2 117 PWR FAIL B description 2 118 RAI RAI description 2 118 TX RAI description 2 142 reconfiguring browsers 1 49 Java plug in control panel 1 48 redirecting the CTC cache 1 54 removing the NIC card 1 49 repairing circuits 1 64 replacing cards 2 154 reseating cards 2 154 resetting controller cards 2 153 electrical cards 2 153 Ethernet cards 2 153 Superuser password 1 60 restoring the node database 1 45 RFI ERFI P CONN description 2 52 ERFI P PAYLD 2 53 ERFI P SRVR 2 53 RFI L 2 118 RFI P 2 119 RFI V 2 120 RMON ALARM 3 7 RMON RESET 3 8 ROLL description 2 120 ROLL PEND description 2 121 RPRW description 2 121 RUN CFG SAVENEED description 2 121 S safety information xxxiv 2 17 SD AUTOSW SDBER 2 30 SD description 2 122 SD L description 2 123 SD P description 2 124 SD V description 2 125 SESSION TIME LIMIT 3 8 setting the default CTC browser 1 52 severities alarm 2 14 SF AUTOSW SFBER 2 30 Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshoo
116. over cable pinouts Table 1 33 Cross Over Cable Pinout Pin Color Pair Name Pin 1 White orange 2 Transmit Data 3 2 Orange 2 Transmit Data 6 gi Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter1 General Troubleshooting 112 Power and LED Tests W Table 1 33 Cross Over Cable Pinout continued Pin Color Pair Name Pin 3 White green 3 Receive Data 1 4 Blue 1 4 5 White blue 1 5 6 Green 3 Receive Data 2 7 White brown 4 7 8 Brown 4 8 wy Note Odd numbered pins always connect to a white wire with a colored stripe 1 12 Power and LED Tests This section provides symptoms and solutions for power supply problems power consumption and LED indicators 1 12 1 Power Supply Problems Symptom Loss of power or low voltage resulting in a loss of traffic and causing the LCD clock to reset to the default date and time Table 1 34 describes the potential causes of the symptom and the solutions Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Chapter1 General Troubleshooting WE 1122 Power Consumption for Node and Cards gt Warning gt Warning A Table 1 34 Power Supply Problems Possible Problem Solution Loss of power or low voltage See Chapter 2 Alarm Troubleshooting for information about specific power alarms Procedures for inst
117. path on a path protection Common causes of the FAILTOSW PATH condition include a missing or defective protect port a lockout set on one of the path protection nodes or path level alarms that would cause a path protection switch to fail including the AIS P condition on page 2 19 the LOP P alarm on page 2 91 the SD P condition on page 2 124 the SF P condition on page 2 126 and the UNEQ P alarm on page 2 142 The LOF OCN alarm on page 2 88 the LOS OCN alarm on page 2 98 the SD L condition on page 2 123 or the SF L condition on page 2 126 can also occur on the failed path Clear the FAILTOSW PATH Condition in a Path Protection Configuration Step 1 Step 2 2 7 71 FAN Look up and clear the higher priority alarm If the AIS P condition on page 2 19 the LOP P alarm on page 2 91 the UNEQ P alarm on page 2 142 the SF P condition on page 2 126 the SD P condition on page 2 124 the LOF OCN alarm on page 2 88 the LOS OCN alarm on page 2 98 the SD L condition on page 2 123 or the SF L condition on page 2 126 are also occurring on the reporting port complete the applicable alarm clearing procedure If the condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 Default Severity Critical CR Service Affecting SA SONET Logical Object FAN The Fa
118. perform this action WID 2168 Warnings loading 0 1 CTC encountered warnings while loading the alarm profile import file WID 2169 One or more of the profiles selected do not exist on one or more The profile selected does not exist on the of the nodes selected node Select another profile WID 2170 The profile list on node 0 is full Please delete one or more The number of profile that can exist on a profiles if you wish to add profile node has reached the limit To add a profile 1 delete any of the existing profiles WID 2171 You have been logged out Click OK to exit CTC Refer to the warning message text WID 2172 The CTC CORBA IIOP listener port setting of 0 will be The Internet Inter ORB Protocol IIOP applied on the next CTC restart listener port setting for the CTC Common Object Request Broker Architecture CORBA will be applied on the next CTC restart EID 2173 Port unavailable The desired CTC CORBA IIOP listener Select an alternate port as the current port port 0 is already in use or you do not have permission to is either in use or you do not have enough listen on it Please select an alternate port permission on it EID 2174 Invalid number entered Please check it and try again You entered an invalid firewall port number Try again Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Chapter4 Error Messages Table 4 1 Error Messages continued Error Warn
119. ping followed by the IP address shown in the Windows IP configuration information Press the Enter key to execute the command Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Chapter1 General Troubleshooting HZ 186 Browser Login Does Not Launch Java If the DOS window displays multiple usually four replies the IP configuration is working properly If you do not receive a reply your IP configuration might not be properly set Contact your network administrator for instructions to correct the IP configuration of your Windows PC 1 8 6 Browser Login Does Not Launch Java Symptom The message Loading Java Applet does not appear and the JRE does not launch during the initial login Table 1 3 describes the potential causes of the symptom and the solutions Table 1 3 Browser Login Does Not Launch Java Possible Problem Solution The Windows PC Reconfigure the Windows PC operating system java plug in control panel operating system and and the browser settings browser are not See the Reconfigure the Windows PC Operating System Java Plug in properly configured Control Panel procedure on page 1 48 and the Reconfigure the Browser procedure on page 1 49 Reconfigure the Windows PC Operating System Java Plug in Control Panel Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step7 Step 8 From the Windows start menu click Settings gt Control Panel If Java Plug in Contro
120. port being tested a Go to the node view of the intermediate node From the View menu choose Go To Other Node e Choose the node from the drop down list in the Select Node dialog box and click OK b In node view double click the controller card 15310 CL CTX or CTX2500 in the intermediate node c Click the Maintenance gt Optical gt Loopback gt Port tabs d Select OOS MT from the Admin State column e Select Facility from the Loopback Type column f Click Apply g Click Yes in the confirmation dialog box amp Note Itis normal for a 2 7 158 LPBKFACILITY OCN condition to appear during loopback setup The condition clears when you remove the loopback Continue with the Test the Facility Loopback Circuit procedure on page 1 20 Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Chapter1 General Troubleshooting B 135 Performa Terminal Loopback on an Intermediate Node OC N Port Test the Facility Loopback Circuit Step 1 If the test set is not already sending traffic send test traffic on the loopback circuit Step2 Examine the traffic received by the test set Look for errors or any other signal information that the test set is capable of indicating If the test set indicates a good circuit no further testing is necessary with the facility loopback Step3 Clear the facility loopback a Click the Maintenance gt Optical gt Loopback gt Port tabs b Choose None from
121. raised in 1 1 facility protection groups If traffic is present on a working port and you use the Force command to prevent it from switching to the protect port indicated by FORCED TO WORKING FORCED REQ SPAN indicates this force switch In this case the force is affecting not only the facility but the span Clear the FORCED REQ SPAN Condition Step 1 Complete the Clear an External Switching Command on a Path Protection Span procedure on page 2 152 Step2 If the condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 7 92 FRCDSWTOINT Default Severity Not Alarmed NA Non Service Affecting NSA SONET Logical Object NE SREF The Force Switch to Internal Timing condition occurs when the user issues a Force command to switch to an internal timing source S Note FRCDSWTOINT is an informational condition It does not require troubleshooting 2 7 93 FRCDSWTOPRI Default Severity Not Alarmed NA Non Service Affecting NSA SONET Logical Objects EXT SREF NE SREF The Force Switch to Primary Timing Source condition occurs when the user issues a Force command to switch to the primary timing source amp Note FRCDSWTOPRI is an informational condition It does not require troubleshooting Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 EI Chapter2 Alarm Troubleshooting
122. release It is reserved for development E Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter2 Alarm Troubleshooting 2 7 85 FE LOF MN 2 7 85 FE LOF Default Severity Not Alarmed NA Non Service Affecting NSA SONET Logical Object DS3 The Far End LOF condition occurs when a far end node reports the LOF DS3 alarm on page 2 87 in C bit line type mode Clear the FE LOF Condition Step 1 To troubleshoot an FE condition determine which node and port link directly to the card reporting the FE condition Step2 Log into the node that links directly to the port reporting the FE condition Step3 Complete the Clear the LOF DS1 Alarm procedure on page 2 86 It also applies to FE LOF Step4 If the condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 7 86 FE LOS Default Severity Not Alarmed NA Non Service Affecting NSA SONET Logical Object DS3 The Far End LOS condition occurs in C bit line type mode when a far end node reports the LOS DS3 alarm on page 2 95 Clear the FE LOS Condition Step 1 To troubleshoot the FE condition determine which node and port link directly to the card or port reporting the FE condition Step2 Log into the node that links directly to the port reporting the FE condition Step3 Complete the Clear the LOS DS1 Alarm proce
123. report a Service Affecting SA problem 2 1 132 LOF DS1 amp Default Severity Major MJ Service Affecting SA SONET Logical Object DS1 The DS 1 LOF alarm indicates that the receiving ONS 15310 CL or ONS 15310 MA has lost frame delineation in an incoming DS 1 data stream If the LOF appears on a DS 1 port the transmitting equipment could have its line type set to a format that differs from the receiving node Note When the ONS 15310 MA raises an LOF DS1 or LOS DS1 alarm a path protection switch will occur but a PDI P alarm will not be generated due to hardware limitations Clear the LOF DS1 Alarm Step 1 Verify that the line type and line coding match between the DS 1 port and the signal source by completing the following steps a In CTC note the slot and port reporting the alarm b Find the coding and line type formats of the signal source for the port reporting the alarm You might need to contact your network administrator for the format information c Display the card view of the reporting DS 1 card 15310 CL CTX DS1 28 DS3 EC1 3 or DS1 84 DS3 EC1 3 d Click the Provisioning gt DS1 gt Line tabs e Verify that the line type of the reporting port matches the line type of the signal source DS4 and DS4 unframed and unframed or ESF and ESF If the signal source line type does not match the reporting port click the Line Type cell to reveal a drop down list and choose the matching type
124. state when 1 is failed or missing Cannot use or change the specified state when the card is failed or missing EID 3090 Cannot perform operation as 0 is Cannot perform operation 1 LOCKED_ON LOCKED_OUT EID 3091 Cannot perform the operation as protect is active Refer to the error message text EID 3092 Invalid service state The requested action cannot be applied Select another service state and proceed EID 3093 Cannot perform the operation as duplex pair is 0 locked Refer to the error message text EID 3094 Cannot perform the operation as no XC redundancy is You cannot perform the requested operation available on the cross connect card without having a backup cross connect card EID 3095 Deletion failed since the circuit is in use Refer to the error message text WID 3096 Internal communication error encountered while trying to Refer to the warning message text retrieve laser parameters This can happen when equipment is not present or when equipment is resetting Check the equipment state and try to refresh the values again Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter 4 Error Messages Table 4 1 Error Warning ID Error Messages continued Error Warning Message Description EID 3097 The ring termination is in use The ring termination you are trying to access is in use Try after sometime EID 309
125. synchronization 2 66 2 73 timing reference failure 2 67 timing reference automatic switch to secondary source condition 2 134 automatic switch to third timing source condition 2 135 changing 2 76 failure 2 74 manual switch to internal source condition 2 107 manual switch to primary source condition 2 107 manual switch to second source condition 2 108 manual switch to third source condition 2 108 switch error 1 67 TIM MON 2 139 TIM P description 2 139 TIM S description 2 139 TIM V description 2 140 TL1 alarms 2 1 TPTFAIL CE100T description 2 140 transient conditions See also individual transient names alphabetical list 3 1 characteristics 3 3 troubleshooting See also loopback alarm characteristics 2 14 alarms 2 1 to 2 158 conditions 2 14 CTC operation 1 51 frequently used procedures 2 147 to 2 158 general troubleshooting procedures 1 1 to 1 75 network tests 1 2 to 1 3 PC connectivity 1 45 severities 2 14 trouble notifications 2 14 TX AIS description 2 141 TX LOF description 2 141 TX RAI description 2 142 U UNEQ AUTOSW UNEQ STS MON description 2 31 AUTOSW UNEQ VT MON description 2 31 UNEQ P description 2 142 UNEQ V description 2 144 USER LOCKOUT 3 8 USER LOGIN 3 8 USER LOGOUT 3 8 username password mismatch 1 60 Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Index M V VCCG DOWN description 2 145 VCG DEG description 2 144 verifying BER thresho
126. text EID 3150 The target file 0 is not a normal file The specified target file is not a normal file EID 3151 The target file 0 is not writeable The target file is not writeable Specify another file EID 3152 Error creating Protection Group CTC encountered an error creating Protection Group EID 3153 Cannot delete card it is in use Refer to the error message text EID 3154 Cannot 0 card provisioning error CTC cannot perform the task on the card EID 3155 Error Building Menu CTC encountered an error building the menu EID 3156 Error on building menu cards not found for 0 group CTC encountered an error while building the menu as cards could not be found for the specified group EID 3157 Unable to set selected model unexpected model class 0 CTC encountered an unexpected model class while trying to complete the task EID 3158 Unable to switch a similar or higher priority condition exists Refer to the error message text on peer or far end card EID 3159 Error applying operation CTC encountered an error while applying this operation EID 3160 0 error encountered CTC encountered the specified error EID 3161 Ring Upgrade Error An error was encountered while attempting to upgrade the BLSR Refer to the details portion of the error dialog box for more information EID 3162 This protection operation cannot be set because the protection Refer to the error message text operation on the other side has been changed bu
127. that are on different nodes EID 5038 Provisionable patchcords created between transponder trunk Wavelengths used by provisionable ports and mux demux ports must use the same wavelength patchcords for transponser trunk ports and 0 is not equal to 1 mux demux ports must be the same EID 5039 Provisionable patchcords created between transponder trunk Transmitter and receiver port wavelengths ports and mux demux ports must use the same wavelength are not equal Provision the receiver and 0 is not equal to 1 transmitter wavelengths on transmitter and Please provision the 2 wavelength on 3 receiver ports respectively EID 5040 Provisionable patchcords between OC3 OC12 ports and Refer to the error message text mux demux ports are not supported EID 5041 Provisionable patchcords between non colored OCn trunk ports Refer to the error message text and mux demux ports are not supported EID 5042 Provisionable patchcords created between OCn trunk ports and Wavelengths used by provisionable mux demux ports must use the same wavelength patchcords for OC N trunk ports and 0 is not equal to 1 mux demux ports must be the same WID 5043 Warning line card is only provisioned Refer to the warning message text wavelength compatibility check is skipped EID 5044 Virtual link can be used only for OCH trail circuits Refer to the error message text EID 5045 Virtual link does not have wavelength available Set wavelengths for the virtual link and
128. the Loopback Type column for the port being tested c Choose the appropriate state IS AINS OOS DSBLD or OOS MT from the Admin State column for the port being tested d Click Apply e Click Yes in the confirmation dialog box Step4 Clear the facility loopback circuit a Click the Circuits tab b Choose the loopback circuit being tested c Click Delete d Click Yes in the Delete Circuits dialog box Step5 If the test set indicates a faulty circuit the problem might be a faulty OC N port Continue with the 1 3 5 Perform a Terminal Loopback on an Intermediate Node OC N Port procedure on page 1 20 1 3 5 Perform a Terminal Loopback on an Intermediate Node OC N Port The terminal loopback test is performed on the node destination port in the circuit in this example the destination OC N port in the intermediate node First create a bidirectional circuit that starts on the node source OC N port and loops back on the node destination OC N port Then continue with the terminal loopback test Completing a successful terminal loopback to a node destination OC N port verifies that the circuit is good up to the destination OC N port AN Caution Performing a loopback on an in service circuit is service affecting Create the Terminal Loopback on an Intermediate Node OC N Port Step 1 Connect an optical test set to the port you are testing a If you just completed the 1 3 4 Perform a Facility Loopback on an Intermedi
129. the circuit in this example the destination OC N port in the source node First create a bidirectional circuit that starts on the node source OC N port and loops back on the node destination OC N port Then continue with the terminal loopback test Completing a successful terminal loopback to a node destination OC N port verifies that the circuit is good up to the destination OC N Performing a loopback on an in service circuit is service affecting Create the Terminal Loopback on a Source Node OC N Port Step 1 Step 2 Step 3 Step 4 Connect an optical test set to the port you are testing a If you just completed the 1 3 2 Perform a Cross Connect Loopback on the Source OC N Port procedure on page 1 15 leave the optical test set connected to the OC N port in the source node b If you are starting the current procedure without the optical test set connected to the OC N port use appropriate cabling to attach the Tx and Rx terminals of the optical test set to the port you are testing c Adjust the test set accordingly Use CTC to set up the terminal loopback circuit on the port being tested a Click the Circuits tab and click Create b Give the circuit an easily identifiable name such as OCN1toOCN2 c Setcircuit Type and Size to the normal preferences such as STS and STSI d Verify that Bidirectional is checked e Click Next f In the Circuit Source dialog box fill in the same Node Slot Port and Type where th
130. the path protection circuits including circuit names locations and a color code showing which circuits are active on the span Initiate a Force switch for all circuits on the span a Click the Perform Path Protection span switching field b Choose Clear from the drop down list c Click Apply d In the Confirm Path Protection Switch dialog box click Yes e In the Protection Switch Result dialog box click OK gi Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter2 Alarm Troubleshooting 2 10 2 CTC Card Resetting and Switching Bl In the Circuits on Span dialog box the switch state for all circuits is Clear Unprotected circuits do not switch 2 10 2 CTC Card Resetting and Switching A Caution Avoid soft resetting more than one ONS 15310 MA card at a time Instead issue a soft reset command for a single card then wait until CTC shows the card is back up You can then issue a soft reset on another card if needed Completing soft resets in sequence helps to avoid unexpected traffic hits Soft or Hard Reset an Ethernet or Electrical Card in CTC Note wy The hard reset option is enabled on CE 100T 8 and ML 100T 8 cards only when the card is placed in the OOS MA MT service state Note Hard resetting a traffic card causes a traffic hit in the ONS 15310 CL or ONS 15310 MA To preserve traffic flow perform a traffic switch in the 2 10 1 Protection Switchi
131. the ring Applying a protection operation at this time could cause a traffic outage Please confirm that no other protection operations or switches exist before continuing WID 3287 There is a protection operation or protection switch present on Refer to the warning message text the ring Applying this protection operation now will probably cause a traffic outage WID 3288 This ring status is INCOMPLETE CTC will not be able to Change the ring status to apply the change apply this change to all of the nodes in the 0 to all nodes in the ring type EID 3290 Unable to delete specified provisionable patchcord s Refer to the error message text EID 3291 Cannot change revertive behavior due to an active protection Protection switch should not be active to switch change the revertive behaviour EID 3292 Error resetting shelf CTC encountered an error while resetting the node EID 3293 No such provisionable patchcord You are attempting to delete a provisionable patchcord that does not exist This happens when multiple instances of CTC are running and attempting to delete the same provisionable patchcord concurrently m Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter 4 Error Messages Table 4 1 Error Warning ID Error Messages continued Error Warning Message Description EID 3294 No RMON thresholds
132. to remove a span from a BLSR This alarm occurs in the network level BLSR creation dialog box EID 2129 This port is already assigned The east and west ports must be Refer to the error message text different Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 E Chapter4 Error Messages Table 4 1 Error Warning ID Error Messages continued Error Warning Message Description EID 2130 The ring ID value 0 is not valid Please enter a valid number Enter a ring ID value between 0 and 9999 between 0 and 9999 EID 2131 Cannot set reversion to INCONSISTENT You must select another reversion type EID 2135 Unable to store overhead circuit preferences Input Output error Unable to store 0 overhead circuit preferences EID 2137 Circuit merge error 0 There was an error while merging the circuits EID 2138 Cannot delete all destinations Please try again Refer to the error message text EID 2139 Error updating destinations There was an error in updating the circuit destinations EID 2143 No online help version selected Cannot delete the online help Select the version of online help and book proceed EID 2144 Error deleting online help book s You cannot delete the specified online help 0 EID 2145 Unable to locate a node with an IOS card Refer to error message EID 2146 Security violation You may only logout your own acc
133. to the Cisco ONS 15310 CL and Cisco ONS 15310 MA Ethernet Card Software Feature and Configuration Guide S Note ONS 15310 CL ML 100T 8 Series cards are LCAS enabled Clear the LCAS RX FAIL Condition Step 1 Check for and clear any line or path alarms using the procedures in this chapter Step2 If the condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 7 126 LCAS TX ADD Default Severity Not Alarmed NA Non Service Affecting NSA SONET Logical Objects STSTRM VIT TERM The LCAS VCG Member Transmit Side In Add State condition is raised against ML 100T 8 Ethernet cards when the transmit side of an LCAS VCG member is in the add state The condition clears after provisioning is completed The condition clears after provisioning is completed The remote likely reports a path condition such as an AIS P condition on page 2 19 or an UNEQ P alarm on page 2 142 S Note LCAS TX ADD is an informational condition and does not require troubleshooting Note For more information about Ethernet cards refer to the Cisco ONS 15310 CL and Cisco ONS 15310 MA Ethernet Card Software Feature and Configuration Guide 2 7 127 LCAS TX DNU Default Severity Not Alarmed NA Non Service Affecting NSA SONET Logical Objects STSTRM VT TERM The LCAS VCG Member Transmit Side In Do Not Use DNU State condit
134. to the controller card The problem causing the alarm is external to the node Troubleshoot the network management LAN connected to the ONS 15310 CL or ONS 15310 MA for excess collisions You might need to contact the system administrator of the network management LAN to accomplish the following steps Clear the EXCCOL Alarm Step 1 Verify that the network device port connected to the ONS 15310 CL or ONS 15310 MA has a flow rate set to 10 MB half duplex Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Chapter2 Alarm Troubleshooting B 2756 EXT Step 2 Step 3 2 7 67 EXT If the port has the correct flow rate and duplex setting troubleshoot the network device connected to the node and the network management LAN If the alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 Default Severity Minor MN Non Service Affecting NSA SONET Logical Object ENVALRM A Failure Detected External to the NE alarm occurs because an environmental alarm is present For example a door could be open or flooding could have occurred Clear the EXT Alarm Step 1 Step 2 Follow your standard operating procedure to remedy environmental conditions that cause alarms The alarm clears when the situation is remedied If the alarm does not clear log into the Technical Support Website at http www cisco com te
135. to the error or warning message text of this circuit are running software that supports this feature For example this error is generated from the node view Provisioning WDM ANS gt tabs to indicate that the selected ring type is not supported by the endpoints of the circuit Another example is the Provisioning VLAN tabs in card view Ethernet card only where it indicates that the back end spanning tree protocol STP disabling is not supported EID 2026 Unable to apply 0 request 1 Error occurred while attempting to switch a path protection circuit away from a span EID 2027 Error deleting circuit drop CTC could not delete the circuit drop EID 2028 Error removing circuit node CTC could not remove the circuit node EID 2029 The requested operation is not supported The task you are trying to complete is not supported by CTC EID 2030 Provisioning error There was an error during provisioning EID 2031 Error adding node There was an error while adding a node EID 2032 Unable to rename circuit 0 CTC could not rename the circuit EID 2033 An error occurred during validation 0 There was an internal error while validating the user changes after the Apply button was pressed This error can occur in the Edit Circuit dialog box or in the BLSR table in the shelf view rare condition EID 2034 Unable to add network circuits Refer to the error message text 0 EID 2035 The source and destination nodes are not connected Refer to the e
136. when downloading a CTC Java archive JAR file from the port Table 1 8 describes the potential cause of the symptom and the solution Table 1 8 Browser Stalls When Downloading JAR File from Port Possible Problem Solution McAfee VirusScan Disable the VirusScan Download Scan feature See the Disable the software might be VirusScan Download Scan procedure on page 1 54 interfering with the operation The problem occurs when the VirusScan Download Scan is enabled on McAfee VirusScan 4 5 or later Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Chapter1 General Troubleshooting ME 194 CTC Does Not Launch Disable the VirusScan Download Scan Step1 From the Windows start menu choose Programs gt Network Associates gt VirusScan Console Step2 Double click the VShield icon listed in the VirusScan Console dialog box Step3 Click Configure on the lower part of the Task Properties window Step4 Click the Download Scan icon on the left of the System Scan Properties dialog box Stepb Uncheck the Enable Internet download scanning check box Step6 Click Yes when the warning message appears Step7 Click OK on the System Scan Properties dialog box Step8 Click OK on the Task Properties window Step9 Close the McAfee VirusScan window 1 9 4 CTC Does Not Launch Symptom CTC does not launch usually an error message appears before the login window appears Table 1 9 describes the potenti
137. working order Complete the Verify Card LED Operation procedure on page 1 75 Verify Card LED Operation Step 1 Step 2 Step 3 Step 4 In CTC click the Maintenance gt Diagnostic tabs Click Lamp Test Watch to make sure all the port LEDs illuminate as previously noted for several seconds Click OK on the Lamp Test Run dialog box With the exceptions previously described if an OC N or DS N LED does not light up the LED is faulty Return the defective card to Cisco through the RMA process Contact Cisco TAC at http www cisco com tac or 1 800 553 2447 Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Chapter1 General Troubleshooting WE 13123 Lamp Tests for Card LEDs Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 1 76 amp CHAPTER Alarm Troubleshooting Note The terms Unidirectional Path Switched Ring and UPSR may appear in Cisco literature These terms do not refer to using Cisco ONS 15xxx products in a unidirectional path switched ring configuration Rather these terms as well as Path Protected Mesh Network and PPMN refer generally to Cisco s path protection feature which may be used in any topological network configuration Cisco does not recommend using its path protection feature in any particular topological network configuration This chapter gives a description severity and troubleshooting procedure for each common
138. 0 553 2447 Default Severity Not Alarmed NA Non Service Affecting NSA SONET Logical Objects CE100T DS1 DS3 ECI EQPT OCN Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Chapter2 Alarm Troubleshooting B 2720 AS MT 00G DWDM Logical Objects PPM SHELF The Alarms Suppressed for Maintenance Command condition applies to OC 3 OC 12 and electrical ports and occurs when a port is placed in the Out of Service and Management Maintenance OOS MA MT service state for loopback testing operations Clear the AS MT Condition Step 1 Complete the Clear an OC N Port Facility or Terminal Loopback Circuit procedure on page 2 156 Step2 If the condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 1 20 AS MT 00G Default Severity Not Alarmed NA Non Service Affecting NSA SONET Logical Objects STSTRM VT TERM The Alarms Suppressed on an Out Of Group VCAT Member alarm is raised on an STS or VT member of a virtual concatenated VCAT group whenever the member is in the IDLE AS MT OOG administrative state This alarm can be raised when a member is initially added to a group In IDLE AS MT OOG state all other alarms for the STS or VT are suppressed The AS MT OOG alarm clears when an STS or VT member transitions to a different state from IDLE AS MT OOG or when it is removed completely
139. 0 MA Troubleshooting Guide R7 0 Chapter 2 Alarm Troubleshooting Table 2 8 CE100T GFP CSF MJ FAN MFGMEM CR 24 Alarm List by Logical Object Type ONS 15310 CL and ONS 15310 MA Alarm List by Logical Object as Shown in Alarm Profile continued PWR AS CMD NA CE100T GFP EX MISMATCH MJ FUDC AIS NR PWR BAT FAIL MJ CE100T GFP LFD MJ FUDC LOS MN PWR EHIBATVG MJ CE100T GFP UP MISMATCH MJ NE APC END NA PWR ELWBATVG MJ CE100T LPBKFACILITY NA NE AS CMD NA PWR HIBATVG MJ CE100T LPBKTERMINAL NA NE AUD LOG LOSS NA PWR LWBATVG MJ CE100T RPRW NA NE AUD LOG LOW NA SHELF AS CMD NA CE100T TPTFAIL MJ NE DATAFLT MN SHELF AS MT NA DS1 AIS NR NE DBOSYNC MJ SHELF DUP SHELF ID MJ DS1 AS CMD NA NE DUP IPADDR MN SHELF SHELF COMM FAIL MJ DS1 AS MT NA NE DUP NODENAME MN STSMON AIS P NR DS1 LOF MJ NE ETH LINKLOSS NA STSMON AUTOSW AIS NR DS1 LOS MJ NE HITEMP CR STSMON AUTOSW LOP NA DS1 LPBKFACILITY NA NE I HITEMP CR STSMON AUTOSW PDI NA DS1 LPBKTERMINAL NA NE INTRUSION PSWD NA STSMON AUTOSW SDBER NA DS1 RAI NA NE SNTP HOST MN STSMON AUTOSW SFBER NA DS1 SD NA NE SYSBOOT MJ STSMON AUTOSW UNEQ NA DS1 SF NA
140. 0T alarm on page 2 33 or the TPTFAIL CE100T alarm on page 2 140 If the condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 7 197 RUNCFG SAVENEED Default Severity Not Alarmed NA Non Service Affecting NSA Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Chapter2 Alarm Troubleshooting B 2719 SD 2 7 198 SD A SONET Logical Object EQPT The Run Configuration Save Needed condition occurs when you change the running configuration file for ML 100T 8 card It is a reminder that you must save the change to the startup configuration file for it to be permanent The condition clears after you save the running configuration to the startup configuration such as by entering the following command at the CLI copy run start at the privileged EXEC mode of the Cisco IOS CLI If you do not save the change the change is lost after the card reboots If the command copy run start is executed in configuration mode and not privileged EXEC mode the running configuration will be saved but the alarm will not clear Default Severity Not Alarmed NA Non Service Affecting NSA SONET Logical Objects DS1 DS3 A Signal Degrade condition for a DS 1 or DS 3 signal on a 15310 CL CTX DS1 28 DS3 EC1 3 or DS1 84 DS3 EC1 3 card occurs when the quality of an electrical signal has exceeded the B
141. 1 Table 1 Table 1 Table 1 Table 1 Table 1 Table 1 w de d Or d w N 1 me cO own ow A GW N oF Go BO MNF BO BM BO BNO BO BO BD BO C cO CO 1 C5 ci FPwWN C Restore the Node Database 1 45 Unable to Verify the IP Configuration of Your Windows PC 1 47 Browser Login Does Not Launch Java 1 48 Unable to Verify the NIC Connection on Your Windows PC 1 50 Verify Windows PC Connection to ONS 15310 CL or ONS 15310 MA Ping Unable to Launch CTC Help After Removing Netscape 1 51 Unable to Change Node View to Network View 1 52 Browser Stalls When Downloading JAR File from Port 1 53 CTC Does Not Launch 1 54 Sluggish CTC Operation or Login Problems 1 55 Node Icon is Gray on CTC Network View 1 57 Java Runtime Environment Incompatible 1 58 Different CTC Releases Do Not Recognize Each Other 1 59 Username or Password Does Not Match the Port Information 1 60 No IP Connectivity Exists Between Nodes 1 60 No IP Connectivity Exists Between Nodes 1 61 DCC Connection Lost 1 62 Path in Use Error When Creating a Circuit 1 62 Calculate and Design IP Subnets 1 63 Circuit in Partial Status 1 63 Circuits Remain in PARTIAL Status 1 64 AIS V on Unused 15310 CL CTX Card VT Circuits 1 65 Circuit Creation Error with VT1 5 Circuit 1 66 OC 3 and DCC Limitations 1 66 ONS 15310 CL or ONS 15310 MA Switches Timing Reference 1 67 Holdover Synchronizati
142. 1 19 Test the Facility Loopback Circuit 1 20 1 3 5 Perform a Terminal Loopback on an Intermediate Node OC N Port 1 20 Create the Terminal Loopback on an Intermediate Node OC N Port 1 20 Test the Terminal Loopback Circuit 1 21 1 3 6 Perform a Facility Loopback on a Destination Node OC N Port 1 22 Create the Facility Loopback on a Destination Node OC N Port 1 22 Test the Facility Loopback Circuit 1 23 1 3 7 Perform a Terminal Loopback on a Destination Node OC N Port 1 24 Create the Terminal Loopback on a Destination Node OC N Port 1 24 Test the Terminal Loopback Circuit 1 25 1 4 Troubleshooting Wideband Electrical Card WBE 28 and WBE 84 Cards FEAC on DS3 Ports 1 25 1 4 1 FEAC Send Code 1 26 1 4 2 WBE 28 WBE 84 Inhibit FEAC Loopback 1 27 1 4 3 FEAC Alarms 1 27 1 5 Troubleshooting WBE 28 and WBE 84 Cards with Far End Loopcodes on DS1 Ports 1 27 1 5 1 FEAC Send Code 1 28 1 5 2 WBE 28 WBE 84 Inhibit FEAC Loopback 1 28 1 6 Troubleshooting Ethernet Circuit Paths With Loopbacks 1 28 1 6 1 Perform a Facility Loopback on a Source Node Ethernet Port 1 29 Create the Facility Loopback on the Source Node Ethernet Port 1 29 Test and Clear the Facility Loopback Circuit 1 29 Test the Ethernet Card 1 30 1 6 2 Perform a Terminal Loopback on a Source Node Ethernet Port 1 31 Create the Terminal Loopback on a Source Node Fthernet Port 1 31 Test and Clear the Ethernet Terminal Loopback Circuit 1 32
143. 1 Connect a test set to the OC N port you are testing If you are starting the current procedure without the test set hooked up to the source port use appropriate cabling to attach the Tx and Rx terminals of the test set to the port you are testing Both Tx and Rx connect to the same port Note For specific procedures to connect set up and use the test set equipment consult the manufacturer Step2 Adjust the test set accordingly Refer to manufacturer instructions for test set use Step3 Use CTC to set up the facility loopback on the OC N port a In node view click the Circuits tab and click Create b In the Circuit Creation dialog box choose the type such as STS and number such as 1 c Click Next d In the next Circuit Creation dialog box give the circuit an easily identifiable name such as C1CtoC1C3 e Leave the Bidirectional check box checked f Click Next g Inthe Circuit Creation source dialog box select the same Node card Slot Port and STS or VT where the test set is connected h Click Next i In the Circuit Creation destination dialog box use the same Node card Slot Port and STS or VT used for the source dialog box j Click Next k In the Circuit Creation circuit routing preferences dialog box leave all defaults Click Finish Step4 Confirm that the newly created circuit appears on the Circuits tab list as a two way circuit Step5 Create the facility loopback on the destination port b
144. 10 MA Procedure Guide If receive levels are good clean the fibers at both ends according to site practice If no site practice exists complete the procedure in the Maintain the Node chapter in the Cisco ONS 15310 CL and Cisco ONS 15310 MA Procedure Guide Caution Step 6 Step 7 Step 8 Step 9 Step 10 2 7 200 SD P Always use the supplied electrostatic discharge wristband when working with a powered ONS 15310 CL or ONS 15310 MA If the condition does not clear verify that single mode fiber is used If the fiber is of the correct type verify that a single mode laser is used at the far end node Clean the fiber connectors at both ends for a signal degrade according to site practice If the problem does not clear the transmitter at the other end of the optical line could be failing and require replacement If the condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 Default Severity Not Alarmed NA Non Service Affecting NSA SONET Logical Objects STSMON STSTRM An SD Path condition applies to the path STS layer of the SONET overhead A path or ST level SD alarm travels on the B3 byte of the SONET overhead For path protection protected circuits the BER threshold is user provisionable and has a range for SD from 1E 9 dBm to 1E 5 dBm For 1 1 and unprotected circuits the BER threshold value is not user provisio
145. 10 MA Troubleshooting Guide R7 0 m Chapter3 Transient Conditions E 3327 RMON RESET 3 3 27 RMON RESET The RMON Histories and Alarms Reset Reboot RMON RESET condition occurs when the time of day settings on the 15310 CL CTX or CTX2500 card are increased or decreased by more than five seconds This invalidates all the history data and RMON must restart It can also occur when you reset a card 3 3 28 SESSION TIME LIMIT The Session Time Limit Expired SESSION TIME LIMIT condition occurs when a login session exceeds the time limit and you are logged out of the session You must log in again 3 3 29 SFTWDOWN FAIL The Software Download Failed SFTDOWN FAIL condition occurs when the system fails to download the required software An incorrect input that points to the wrong place or file network issues or a bad corrupt package can cause this failure Retrying the operation with the correct name location will usually succeed If network issues persist you must contact the network lab support 3 3 30 USER LOCKOUT The User Locked Out USER LOCKOUT condition occurs when the system locks an account because of a failed login attempt To proceed the administrator must unlock the account or the lockout time must expire 3 3 31 USER LOGIN The Login of User USER LOGIN condition occurs when you begin a new session by verifying your User ID and password This transient condition does not result in a standing condition
146. 15310 CL or ONS 15310 MA complete the Clear the LOS OCN Alarm procedure on page 2 99 If the condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 1 233 SYNCSEC Default Severity Minor MN Non Service Affecting NSA SONET Logical Objects EXT SREF NE SREF A Loss of Timing on Secondary Reference alarm occurs when the ONS 15310 CL or ONS 15310 MA loses a secondary timing source reference 2 If SYNCSEC occurs the system should switch to a third timing source reference 3 to obtain valid timing Switching to a third timing source also triggers the SWTOTHIRD alarm on page 2 135 Clear the SYNCSEC Alarm Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 In node view click the Provisioning Timing General tabs Verify the current configuration of REF 2 for the NE Reference If the second reference is a BITS input complete the Clear the LOS BITS Alarm procedure on page 2 93 Verify that the BITS clock is operating properly If the secondary timing source is an incoming port on the ONS 15310 CL or ONS 15310 MA complete the Clear the LOS OCN Alarm procedure on page 2 99 If the alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 gi Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guid
147. 15310 MA Troubleshooting Guide R7 0 Chapter2 Alarm Troubleshooting 2710 APSCINCON Bi 2 7 10 APSCINCON Default Severity Minor MN Non Service Affecting NSA SONET Logical Object OCN An APS Inconsistent alarm means that an inconsistent APS byte is present The SONET overhead contains K1 K2 APS bytes that notify receiving equipment such as the ONS 15310 CL and ONS 15310 MA to switch the SONET signal from a working to a protect path when necessary An inconsistent APS code occurs when three consecutive frames contain nonidentical APS bytes which in turn give the receiving equipment conflicting commands about switching Clear the APSCINCON Alarm Step 1 Step 2 Look for other alarms especially the LOS OCN alarm on page 2 98 or the LOF OCN alarm on page 2 88 or the AIS condition on page 2 18 Clearing these alarms clears the APSCINCON alarm If an APSINCON alarm occurs with no other alarms log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 7 11 APSCM A Default Severity Major MJ Service Affecting SA SONET Logical Object OCN The APS Channel Mismatch alarm occurs when the ONS 15310 CL or ONS 15310 MA expects a working channel but receives a protect channel In many cases the working and protect channels are crossed and the protect channel is active If the fibers are crossed and the working line is activ
148. 155 Caution Step 5 Step 6 Step7 Step 8 Before deleting the circuit ensure that the circuit does not carry live traffic If the card is paired in a protection scheme delete the protection group by completing the following steps a Click View gt Go to Previous View to return to node view b If you are already in node view click the Provisioning gt Protection tabs c Click the protection group of the reporting card d Click Delete If the card is provisioned for DCC delete the DCC provisioning by completing the following steps a Click the ONS 15310 CL or ONS 15310 MA Provisioning Comm Channels SDCC tabs b Click the slots and ports listed in DCC terminations c Click Delete and click Yes in the dialog box that appears If the card is used as a timing reference change the timing reference by completing the following steps a Click the Provisioning Timing General tabs b Under NE Reference click the drop down list for Ref 1 c Change Ref 1 from the listed source from Internal Clock d Click Apply If the alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 in order to report a Service Affecting SA problem gi Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter2 Alarm Troubleshooting 21113 INC ISD W 2 7 113 INC ISD Default Severity Not Al
149. 17 describes the potential cause of the symptom and the solution Table 1 17 DCC Connection Lost Possible Problem Solution A lost DCC connection Usually this condition is accompanied by an EOC alarm Clear the EOC alarm and verify the DCC connection as described in the EOC alarm on page 2 48 1 9 13 Path in Use Error When Creating a Circuit Symptom While creating a circuit you get a Path in Use error that prevents you from completing the circuit creation Table 1 18 describes the potential cause of the symptom and the solution Table 1 18 Path in Use Error When Creating a Circuit Possible Problem Solution Another user has CTC does not remove a card or port from the available list until a circuit is already selected the completely provisioned If two users simultaneously select the same source same source port to port to create a circuit the first user to complete circuit provisioning gets use create another circuit of the port The other user gets the Path in Use error See the Cancel the Circuit Creation and Start Over procedure on page 1 62 Cancel the Circuit Creation and Start Over Step 1 Cancel the circuit creation a Click Cancel b Click Back until you return to the initial circuit creation window Step2 Check the list of available ports The previously selected port no longer appears in the available list because it is now part of a provisioned circuit Step3 Sele
150. 2 147 Step2 Verify that the reset is complete and error free and that no new related alarms appear in CTC A green ACT SBY LED indicates an active card An amber ACT SBY LED indicates a standby card Step3 If the alarm does not clear complete the Remove and Reinsert Reseat a Card section on page 2 154 procedure for the Slot 4 controller card Step4 Ifthe alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 in order to report a Service Affecting SA problem Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Chapter2 Alarm Troubleshooting l 27227 SWMTXMOD WORK 2 1 22 SWMTXMOD WORK Default Severity Critical CR Service Affecting SA SONET Logical Object EQPT The Switching Matrix Module Failure on Working Slot alarm is raised by the 15310 CL CTX or CTX2500 card when a logic component internal to the card s cross connect is OOF with a traffic card in the system In this case the alarm is raised against the traffic card slot Clear the SWMTXMOD WORK Alarm Step 1 Complete the Soft or Hard Reset an Ethernet or Electrical Card in CTC procedure on page 2 153 for the controller card For the LED behavior see the 2 9 2 Typical Card LED Activity During Reset section on page 2 147 Step2 Verify that the reset is complete and error free and that no new related alarms appear in CTC A
151. 2 153 procedure Caution Avoid soft resetting multiple ONS 15310 MA cards at one time doing so might cause an unexpected traffic hit For the LED behavior see the 2 9 2 Typical Card LED Activity During Reset procedure on page 2 147 Step3 Verify that the reset is complete and error free and that no new related alarms appear in CTC A green ACT SBY LED indicates an active card An amber ACT SBY LED indicates a standby card If the cross connect reset is not complete and error free or if the CTX2500 card reboots automatically call Cisco TAC 1 800 553 2447 Step4 Ifthe alarm does not clear complete the Remove and Reinsert Reseat a Card procedure on page 2 154 procedure for the standby Ethernet card Stepb Determine whether the card is an active card or standby card in a protection group Click the node view Maintenance Protection tabs then click the protection group The cards and their status are displayed in the list Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Chapter2 Alarm Troubleshooting l 2745 CTNEOPT PBWORK Step6 If the reporting traffic card is the active card in the protection group complete the Initiate an ONS 15310 MA 1 1 Card Switch Command procedure on page 2 150 After you move traffic off the active card or if the reporting card is standby continue with the following steps Step7 Complete the Soft or Hard Reset an Ethernet or Electrical Card in
152. 2 7 12 APSCNMIS 2 22 2 7 13 APSIMP 2 22 Clear the APSIMP Alarm 2 22 2 7 14 APS INV PRIM 2 23 24 15 APSMM 2 23 Clear the APSMM Alarm 2 23 2 7 16 APS PRIM FAC 2 24 Clear the APS PRIM FAC Condition 2 24 2 7 17 APS PRIM SEC MISM 2 24 Clear the APS PRIM SEC MISM Alarm 2 24 2 7 18 AS CMD 2 24 Clear the AS CMD Condition 2 25 2 7 19 AS MT 2 25 Clear the AS MT Condition 2 26 2 7 20 AS MT 00G 2 26 2 7 21 AUD LOG LOSS 2 26 Clear the AUD LOG LOSS Condition 2 26 2 7 22 AUD LOG LOW 2 27 2 1 23 AUTOLSROFF 2 27 2 7 24 AUTORESET 2 27 Clear the AUTORESET Alarm 2 27 2 7 25 AUTOSW AIS 2 28 Clear the AUTOSW AIS Condition 2 28 2 7 26 AUTOSW LOP STSMON 2 28 Clear the AUTOSW LOP STSMON Condition 2 29 2 1 27 AUTOSW LOP VI MON 2 29 Clear the AUTOSW LOP VT MON Alarm 2 29 2 7 28 AUTOSW PDI 2 29 Clear the AUTOSW PDI Condition 2 29 2 7 29 AUTOSW SDBER 2 30 Clear the AUTOSW SDBER Condition 2 30 2 7 30 AUTOSW SFBER 2 30 Clear the AUTOSW SFBER Condition 2 30 2 7 31 AUTOSW UNEQ STSMON 2 31 Clear the AUTOSW UNEO STSMON Condition 2 31 2 7 32 AUTOSW UNEQ VI MON 2 31 Clear the AUTOSW UNEQ VI MON Alarm 2 31 gi Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Contents MI 2 7 33 BAT FAIL 2 31 Clear the BAT FAIL Alarm 2 32 2 7 34 BKUPMEMP 2 32 Clear the BRUPMEMP Alarm 2 32 2 7 35 BLSROSYNC 2 33 2 7 36 CARLOSS CE100T 2 33 lear the CARLOSS CE100T Alarm 2
153. 3 Click Delete CTC Cache on the initial browser window to clear the CTC cache Figure 1 4 shows the Delete CTC Cache window Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Chapter1 General Troubleshooting B 195 Sluggish CTC Operation or Login Problems Figure 1 4 Deleting the CTC Cache IDI x yj CTC LAUNCHER Microsoft Internet Explorer provided by Listo x File Edit View Favorites Tools Help Back gt gt Q A A search Favorites EPmMeda A Address a http techdoc 454 814 x Go he Delete CTC Cache Cisco Transport Controller 06 00 005F 15 00 Status Started CTC reload refresh to restart CTC Java Environment Java VM Version 1 4 2 Java VM Home C Program FilesWJava j2re1 4 2_O04 binijava Browser Java Environment Java VM Name Java HotSpot TM Client vM Java VM Version 1 5 0 02 b09 Java VM Vendor Sun Microsystems Inc System Environment OS Name Windows 2000 OS Vendor null OS Version 5 0 ig Applet cerent launcher CtcLauncherAppl 5 Local intranet A Delete the CTC Cache File Manually A Caution All running sessions of CTC must be halted before deleting the CTC cache Deleting the CTC cache might cause any CTC running on this system to behave in an unexpected manner Step1 To delete the JAR files manually from the Windows Start menu choose Search gt For Files or Folders Step2 Enter ctc jar or cms jar in the
154. 6 2 87 BAT FAIL description 2 31 battery battery fail alarm 2 32 extreme high voltage alarm 2 46 extreme low voltage alarm 2 46 high voltage alarm 2 70 low voltage alarm 2 106 BER verifying threshold level 2 155 bidirectional protection 2 64 bit error rate See BER BITS daisy chained 1 68 errors 1 67 loss of frame 2 85 loss of signal 2 93 source failure 2 66 BKUPMEMP description 2 32 BLSR Force Span condition 2 65 Manual Span condition 2 108 browser cannot launch CTC after removing Netscape 1 51 cannotlaunch Java 1 48 reconfiguring 1 49 stalls during download 1 53 supported by CTC 1 46 unsupported in this release 1 47 BSLROSYNC 2 33 c C2 byte 2 47 cache deleting 1 55 redirecting 1 54 calculating IP subnets 1 63 CARLOSS CARLOSS CE100T description 2 33 CARLOSS EQPT 2 35 CE 100T 8 card 2 33 carrier loss 2 33 2 35 CAT 5 cable See LAN cable CE 100T 8 card replacing 2 154 reseating 2 154 resetting 2 153 CE Series Ethernet cards carrier loss 2 33 changing IP address 2 45 timing reference 2 76 circuits AIS V alarm 1 65 circuit state transition error 1 63 deleting 2 155 H Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 generic procedures 2 155 identifying circuit state 1 64 identifying failure points on electrical 1 3 identifying failure points on optical 1 14 PARTIAL status remains unchanged 1 64 path in use error 1 62 repairing 1 64 rolled 2 121
155. 6011 Idle filtering should be turned off only when required to operate Refer to the warning message text with non Cisco Fibre Channel FICON over SONET equipment EID 6012 Could not change the retiming configuration There are circuits You cannot change the timing configuration on this port on this port unless the circuits on this port are deleted EID 6013 NTP SNTP server could not be changed Refer to the error message text 1 EID 6014 Operation failed The reference state is OOS Change the Out of service state to Active EID 6015 Distance Extension cannot be disabled if the port media type is Refer to the error message text FICON 1Gbps ISL or FICON 2Gbps ISL EID 6016 Card mode cannot be changed to Fibre Channel Line Rate if the Refer to the error message text port media type is FICON 1Gbps ISL or FICON 2Gbps ISL EID 6017 The destination of a 0 route cannot be a node IP address A node IP address cannot be the destination for a static route EID 6018 The destination of a 0 route cannot be the same as the subnet Refer to the error message text used by the node EID 6019 The destination of a static route cannot be 255 255 255 255 The network address such as 255 255 255 255 is not valid Enter a valid address EID 6020 The destination of a static route cannot be the loopback network Refer to the error message text 127 0 0 0 8 EID 6021 The subnet mask length for a non default route must be Length of subnet mask must be wi
156. 7 59 EQPT MISS Default Severity Critical CR Service Affecting SA SONET Logical Object FAN The Replaceable Equipment or Unit Missing alarm is reported against the fan tray within the ONS 15310 CL or ONS 15310 MA It indicates that the fan is not operational or that the ONS 15310 MA fan tray is not present For an ONS 15310 CL this alarm is not user serviceable For the ONS 15310 MA complete the fan tray replacement procedure located in the Cisco ONS 15310 CL and Cisco ONS 15310 MA Procedure Guide If the alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 in order to report a Service Affecting SA problem 2 7 60 ERFI P CONN Default Severity Not Reported NR Non Service Affecting NSA SONET Logical Objects STSMON STSTRM The Three Bit Enhanced Remote Failure Indication ERFI Path Connectivity condition is triggered on DS 1 DS 3 or VT circuits when the UNEQ P alarm on page 2 142 and the TIM P alarm on page 2 139 are raised on the transmission signal Clear the ERFI P CONN Condition Step 1 Complete the Clear the UNEQ P Alarm procedure on page 2 142 and the Clear the TIM P Alarm procedure on page 2 139 This should clear the ERFI condition gi Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter2 Alarm Troubleshooting 2 7 61 ERFI P PAYLD MN Step2 If the con
157. 8 No ring terminations selected Select one of the ring terminations EID 3099 Sorry entered key does not match existing authentication key Check the authentication key and reenter EID 3100 Error encountered during authentication There was an error in authentication Verify that the key does not exceed the character limit EID 3101 DCC Metric is not in the range 1 65535 The DCC metric should be in the range of 1 to 65535 EID 3102 Invalid DCC Metric There was an invalid DCC metric EID 3103 Invalid IP Address 0 The IP address is invalid EID 3104 Router priority is not in the range of 0 255 The router priority should be in the range of 0 to 255 EID 3105 Invalid Router Priority The router priority is invalid EID 3106 Hello Interval is not in the range of 1 65535 The hello interval should be in the range of 1 to 65535 EID 3107 Invalid Hello Interval The hello interval is invalid EID 3109 Invalid Dead Interval value Valid range is 1 2147483647 The dead interval value must be between 1 and 2147483647 EID 3110 Dead Interval must be larger than Hello Interval Refer to the error message text EID 3111 LAN transit delay is not in the range of 1 3600 seconds The LAN transit delay should be in the range of 1 to 3600 seconds EID 3112 Invalid Transmit Delay The transmit delay is invalid EID 3113 Retransmit Interval is not in the range 1 3600 seconds The retransmit interval should be in the range of 1 to 3600 seconds EID 3114 Invalid R
158. 9 LOGIN FAILURE USERID 3 6 3 3 20 LOGOUT IDLE USER 3 7 3 3 21 MANWKSWBK NO TRFSW 3 7 3 3 22 MANWKSWPR NO TRFSW 3 7 3 3 23 PM TCA 3 7 Contents MI Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Bl Contents 3 3 24 PS 337 3 3 25 PSWD CHG REQUIRED 3 7 3 3 26 RMON ALARM 3 7 3 3 27 RMON RESET 3 8 3 3 28 SESSION TIME LIMIT 3 8 3 3 29 SFTWDOWN FAIL 3 8 3 3 30 USER LOCKOUT 3 8 3 3 31 USER LOGIN 3 8 3 3 32 USER LOGOUT 3 8 3 3 33 WKSWBK 3 8 3 3 34 WKSWPR 3 9 3 3 35 WRMRESTART 3 9 cHAPTER 4 Error Messages 4 1 INDEX E Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Figure 1 1 Figure 1 2 Figure 1 3 Figure 1 4 Figure 1 5 Figure 1 6 Figure 1 7 Figure 4 1 Accessing FEAC Functions on the DS3 ports of WBE 28 WBE 84 Cards Diagram of FEAC Circuit 1 26 Accessing Far End troubleshooting Functions on the WBE Cards 1 27 Deleting the CTC Cache 1 56 RJ 45 Pin Numbers 1 71 LAN Cable Layout 1 72 Cross Over Cable Layout 1 72 Error Dialog Box 4 1 1 26 Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 as Figures E Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Table 1 Table 1 Table 1 Table 1 Table 1 Table 1 Table 1 Table 1 Table 1 Table 1 1 Table 1 1 Table 1 1 Table 1 1 Table 1 1 Table 1 1 Table 1 1 Table 1 1 Table 1 1 Table 1 1 Table 1 Table 1 Table 1 Table 1 Table 1 Table
159. 9 NOT AUTHENTICATED Default Severity Minor MN Non Service Affecting NSA SONET Logical Object SYSTEM The NOT AUTHENTICATED alarm is raised by CTC not by the NE when it fails to log into a node This alarm only displays in CTC where the login failure occurred This alarm differs from the INTRUSION PSWD alarm on page 2 78 in that INTRUSION PSWD occurs when a user exceeds the login failures threshold Note NOT AUTHENTICATED is an informational alarm and is resolved when CTC successfully logs into the node 2 7 180 OOU TPT Default Severity Not Alarmed NA Non Service Affecting NSA SONET Logical Objects STSTRM VI TERM gi Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter2 Alarm Troubleshooting 27181 OPEN SLOT W The Out of Use Transport Failure alarm is a VCAT member alarm VCAT member circuits are independent circuits that are concatenated from different time slots into a higher rate signal This condition is raised when a member circuit in a VCAT is unused It occurs in conjunction with the VCG DEG alarm on page 2 144 Clear the OOT TPT Condition Step 1 Complete the Clear the VCG DEG Condition procedure on page 2 145 Clearing that condition clears this condition as well Step2 If the condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 7 181 OPE
160. A OCN HELLO NA VT MON AIS V NR EQPT AUTORESET MN OCN HI LASERBIAS MN VT MON AUTOSW AIS NR EQPT BKUPMEMP CR OCN HI LASERTEMP MN VT MON AUTOSW LOP NA EQPT CARLOSS MJ OCN HI RXPOWER MN VT MON AUTOS W UNEQ MN EQPT CLDRESTART NA OCN HI TXPOWER MN VT MON FAILTOSW PATH NA EQPT COMIOXC CR OCN ISIS ADJ FAIL MN VT MON FORCED REQ NA EQPT CONTBUS CLK A MN OCN KB PASSTHR NA VT MON LOCKOUT REQ NA EQPT CONTBUS CLK B MN OCN LASEREOL MN VT MON LOP V MJ EQPT CONTBUS DISABLED CR OCN LKOUTPR S NA VT MON MAN REQ NA EQPT CONTBUS IO A MN OCN LOCKOUT REQ NA VT MON RFI V NR EQPT CTNEQPT PBPROT CR OCN LOF CR VT MON ROLL NA EQPT CTNEQPT PBWORK CR OCN LO LASERBIAS MN VT MON ROLL PEND NA EQPT EQPT CR OCN LO LASERTEMP MN VT MON SD V NA EQPT ERROR CONFIG MN OCN LO RXPOWER MN VT MON SF V NA EQPT EXCCOL MN OCN LOS CR VT MON UNEQ V MJ EQPT HI LASERBIAS MN OCN LO TXPOWER MN VT MON WKSWPR NA EQPT HITEMP MN OCN LPBKFACILITY NA VT MON WTR NA EQPT HI TXPOWER MN OCN LPBKTERMINAL NA VT TERM AIS V NR EQPT IMPROPRMVL CR OCN MANUAL REQ SPAN NA VT TERM AS MT OOG NA EQPT INHSWPR NA OCN PRC DUPID MJ VT TERM LCAS CRC NA EQPT INHSWWKG NA OCN RFI L NR VT TERM LCAS RX FAIL NA EQPT IOSCFGCOPY NA OCN SD L NA VT TERM LCAS TX ADD NA EQPT LO LASERBIAS OCN SF L NA VT TERM LCAS TX DNU NA EQPT LO TXPOWE
161. AS VCGs treat failures unidirectionally meaning that failures of the transmit or receive points occur independently of each other The LCAS RX FAIL condition can occur on the receive side of an LCAS VCG member for the following reasons e SONET path failure a unidirectional failure as seen by the receive side e VCAT member is set out of group at the transmit side but is set in group at the receive side e VCAT member does not exist at the transmit side but does exist and is in group at the receive side The condition can be raised during provisioning operations on LCAS VCGs but should clear when the provisioning is completed Software enabled LCAS VCGs treat failure bidirectionally meaning that both directions of a VCG member are considered failed if either transmit or receive fails The LCAS RX FAIL condition is raised on these VCG members when a member receive side fails due to a SONET path failure For more information about Ethernet cards refer to the Cisco ONS 15310 CL and Cisco ONS 15310 MA Ethernet Card Software Feature and Configuration Guide ONS 15310 CL ML 100T 8 Series cards are LCAS enabled Clear the LCAS RX FAIL Condition Step 1 Check for and clear any line or path alarms using the procedures in this chapter gi Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter2 Alarm Troubleshooting 27 26 LCAS TX ADD W S Note For more information about Ethernet cards refer
162. Alarm List continued FEPRLF OCN LOS BITS TIM P STSMON HI LASERBIAS EQPT 2 1 1 Not Alarmed Conditions Table 2 4 alphabetically lists ONS 15310 CL and ONS 15310 MA Not Alarmed NA conditions Table 2 4 ONS 15310 CL and ONS 15310 MA NA Conditions List ALS OCN INHSWPR EQPT ONS 15310 MA SF P STSTRM APC END NE INHSWWKG EQPT ONS 15310 MA SF V VT MON APS PRIM FAC OCN INTRUSION PSWD NE SF V VT TERM AS CMD BPLANE IOSCFGCOPY EQPT SQUELCH OCN AS CMD CE100T KB PASSTHRU OCN SQUELCHED OCN AS CMD DS1 LCAS CRC STSTRM SSM DUS BITS AS CMD DS3 LCAS CRC VT TERM SSM DUS DS1 AS CMD EC1 LCAS RX FAIL STSTRM SSM DUS OCN AS CMD EQPT LCAS RX FAIL VT TERM SSM OFF BITS AS CMD NE LCAS TX ADD STSTRM SSM OFF DS1 AS CMD OCN LCAS TX ADD VT TERM SSM OFF OCN AS CMD PPM LCAS TX DNU STSTRM SSM PRS BITS AS CMD PWR LCAS TX DNU VT TERM SSM PRS DS1 AS CMD SHELF LKOUTPR S OCN SSM PRS NE SREF AS MT CE100T LOCKOUT REQ OCN SSM PRS OCN AS MT DS1 LOCKOUT REQ STSMON SSM RES BITS AS MT DS3 LOCKOUT REQ VT MON SSM RES DS1 AS MT EC1 LPBKCRS STSMON SSM RES NE SREF AS MT EQPT LPBKCRS STSTRM SSM RES OCN AS MT OCN LPBKDS3FEAC DS3 SSM SDH TN OCN AS MT PPM LPBKDS3FEAC
163. Apply amp Note If ports managed into IS administrative state are not receiving signals the LOS alarm is either raised or remains and the port service state transitions to OOS AU FLT Clear an Ethernet Card Loopback Circuit Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 This procedure applies to CE 100T 8 or ML 100T 8 cards Log into a node on the network If you are already logged in continue with Step 2 Double click the reporting card in CTC to display the card view Click the Maintenance gt Loopback tabs In the Loopback Type column determine whether any port row shows a state other than None If a row contains another state besides None click in the column cell to display the drop down list and select None In the Admin State column determine whether any port row shows a state other than IS for example OOS MT If a row shows a state other than IS click in the column cell to display the drop down list and select IS Click Apply Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Chapter2 Alarm Troubleshooting BE 2104 Generic Signal and Circuit Procedures Note If ports managed into IS administrative state are not receiving signals the LOS alarm is either raised or remains and the port service state transitions to OOS AU FLT H Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 CHAPTER Transient Conditions
164. CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 About this Guide Document Conventions Mii xo 629 OF 2 Pan o 0l BD Ise ABS UEBLIC HIT AN HS e F SAO LSL Glo amp elg AADI A AI sio Hes as SSD ES Y Baws AXIS AD Z YASHAD 2t BD OA SZ ole ADS HSS HAIG 0 SA BI MSIE HOS ora ADSM dic ASS RONAL xz 0 AA AFSES BHANA Aviso INSTRUGOES IMPORTANTES DE SEGURANCA Este s mbolo de aviso significa perigo Voc se encontra em uma situac o em que h risco de les es corporais Antes de trabalhar com qualquer equipamento esteja ciente dos riscos que envolvem os circuitos el tricos e familiarize se com as pr ticas padr o de prevenc o de acidentes Use o n mero da declarac o fornecido ao final de cada aviso para localizar sua traduc o nos avisos de seguranca traduzidos que acompanham o dispositivo GUARDE ESTAS INSTRUCOES Advarsel VIGTIGE SIKKERHEDSANVISNINGER Dette advarselssymbol betyder fare Du befinder dig i en situation med risiko for legemesbeskadigelse For du begynder arbejde pa udstyr skal du v re opm rksom pa de involverede risici der er ved elektriske kredsl b og du skal s tte dig ind i standardprocedurer til undgaelse af ulykker Brug erklzeringsnummeret efter hver advarsel for at finde overs ttelsen i de oversatte advarsler der fulgte med denne enhed GEM DISSE ANVISNINGER et 24228 Aslan Glo alatis ideal sa JB Ciba gail Ae qa AB Ka A ael gia B rin
165. CN An OC 3 port or OC 12 port on the 15310 CL CTX or CTX2500 card PPM Pluggable port module PPM also called SFP PWR The node power supply SHELF The ONS 15310 CL or ONS 15310 MA shelf STSMON STS alarm detection at the monitor point upstream from the cross connect Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Chapter2 Alarm Troubleshooting BI 24 Alarm List by Logical Object Type Table 2 7 Type Definition Alarm Logical Object Type Definitions continued STSTRM STS alarm detection at termination downstream from the cross connect VCG Virtual concatenation group VT MON VT1 alarm detection at the monitor point upstream from the cross connect VT TERM V T1 alarm detection at termination downstream from the cross connect 2 4 Alarm List by Logical Object Type Table 2 8 lists all ONS 15310 CL and ONS 15310 MA Release 7 0 alarms and logical objects as they are given in the system alarm profile The list entries are organized by logical object name and then by alarm or condition name Where appropriate the alarm entries also contain troubleshooting procedures y Note The list is given here exactly as it is shown in CTC and in some cases does not follow alphabetical order Table 2 8 ONS 15310 CL and ONS 15310 MA Alarm List by Logical Object as Shown in Alarm Profile BITS AIS NR EQPT SFTWDOW
166. CTC procedure on page 2 153 for the reporting card Caution Avoid soft resetting multiple ONS 15310 MA cards at one time doing so might cause an unexpected traffic hit For the LED behavior see the 2 9 2 Typical Card LED Activity During Reset section on page 2 147 Step8 Verify that the reset is complete and error free and that no new related alarms appear in CTC A green ACT SBY LED indicates an active card An amber ACT SBY LED indicates a standby card Step9 If the alarm does not clear complete the Remove and Reinsert Reseat a Card procedure on page 2 154 procedure for the standby Ethernet card Step 10 Complete the Initiate an ONS 15310 MA 1 1 Card Switch Command procedure on page 2 150 to switch traffic back Step11 If the alarm does not clear complete the Physically Replace a Card section on page 2 154 procedure for the reporting traffic card Step 12 Ifthe alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 in order to report a Service Affecting SA problem 2 7 45 CTNEQPT PBWORK Default Severity Critical CR Service Affecting SA SONET Logical Object EQPT The Interconnection Equipment Failure Working 15310 CL CTX or CTX2500 card Payload Bus alarm indicates a failure in the main payload bus between the 15310 CL CTX or CTX2500 card and the reporting Ethernet card The controller card and the
167. Cisco SYSTEMS Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide Product and Documentation Release 7 0 Last Updated September 3 2007 Corporate Headquarters Cisco Systems Inc 170 West Tasman Drive San Jose CA 95134 1706 USA http www cisco com Tel 408 526 4000 800 553 NETS 6387 Fax 408 526 4100 Customer Order Number DOC 7817235 Text Part Number 78 17235 01 S THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE ALL STATEMENTS INFORMATION AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY The following information is for FCC compliance of Class A devices This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency en
168. Cisco Transport Controller Operation chapter of the Cisco ONS 15310 CL and Cisco ONS 1310 MA Reference Manual A lost DCC connection Usually accompanied by a procedural error mismatch EOC alarm Clear the EOC alarm and verify the DCC connection as described in the EOC alarm on page 2 48 Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Chapter1 General Troubleshooting B 197 Java Runtime Environment Incompatible 1 9 7 Java Runtime Environment Incompatible amp Symptom The CTC application does not run properly Table 1 12 describes the potential cause of the symptom and the solution Table 1 12 Java Runtime Environment Incompatible Possible Problem Solution The compatible Java 2 The Java 2 JRE contains the Java virtual machine runtime class libraries JRE is not installed and Java application launcher that are necessary to run programs written in the Java programming language Note CTC is a Java application A Java application unlike an applet cannot rely completely on a web browser for installation and runtime services When you run an application written in the Java programming language you need the correct JRE installed The correct JRE for each CTC software release is included on the Cisco software CD and on the Cisco ONS 15310 CL and ONS 15310 MA documentation CD See the Launch CTC to Correct the Core Version Build procedure on page 1 58 Note If you a
169. Configuration 0 CTC encountered an error in IP address net mask length or default router or a restricted IIOP port was selected EID 3396 Invalid Configuration The standby controller card is not a The standby controller card should be a TCC2P card TCC2P card EID 3397 Wrong version for file 0 The specified file is of wrong version EID 3398 Cannot delete PPM Refer to the error message text EID 3399 Cannot delete PPM It has port s in use Remove the ports coonected to the Pluggable Port Module before it can be deleted EID 3400 Unable to switch force to Primary Facility not allowed Refer to the error message text EID 3401 0 cannot be provisioned for the port while 1 is enabled The relationship between parameters 0 and 1 are such that enabling either one prevents the provisioning of the other Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter 4 Error Messages Table 4 1 Error Warning ID Error Messages continued Error Warning Message Description EID 3402 Unable to complete the switch request Refer to the error message text The 0 card is either not present or is not responding Try again after ensuring that the 0 card is present and is not resetting EID 3403 Admin state transition has not been attempted on the monitored Refer to the error message text port EID 3404 The far end IP address could not be set o
170. D 1 008 tal Port 26 D 1 003 1 eis 2 4 Port 27 D 1 008 l o9 22 23 24 Port 28 DS1 003 1 10 22 24 344 Port 1 ECl IS NR 41 42 25 al Port 2 EC1 IS NR Port 3 D 3 00 1 13 62 27 64 lt gt 44 7 2 28 7 4 Y Alarms Conditions History Circuits Provisioning Maintenance Performance s rosis psg LeePbeck Protection Path Trace AINS Soak EC1 Port Admin State Service State Loopback Type SendCode Send AIS on Facility Send AIS on Termin Inhibit FE Lbk 1 051 lOOS DSBLD 005 MA DSBLD None None V 2 D51 OOS DSBLD OOS MA DSBLD None None vi Reset 305 J005 MA DSBLD None None mW EE iB 4 051 jDOSMA DSBLD None None a ul ie 5 DS1 OO5 DSBLD OOS MA DSBLD None None iv 7 6 D51 OOS DSBLD OOS MA DSBLD None None v 7 D51 OOS DSBLD OOS MA DSBLD None None v 8 051 OOS DSBLD OOS MA DSBLD None None V 9 D51 OOS DSBLD OOS MA DSBLD None None 10 D51 OOS DSBLD OOS MA DSBLD None None vi 11 D51 OOSDSBLD 0054 None None al oO 12 051 005 OOS MA DSBLD None None Iz pal a 13 051 005 D5BLD OOS MA DSBLD None None r2 0 Li v S
171. DSWTOTHIRD NE SREF SD V VT MON WKSWPR STSMON FRNGSYNC NE SREF SD V VT TERM WKSWPR VT MON Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Chapter2 Alarm Troubleshooting B 215 Not Reported NR Conditions Table 2 4 ONS 15310 CL and ONS 15310 MA NA Conditions List continued FSTSYNC NE SRE SF DS WTRCEQPD FULLPASSTHR BI OCN SF DS3 WTR OCN HELLO OCN SF L EC1 WTR STSMON HLDOVRSYNC NE SREF SF L OCN WTR VT MON INC ISD DS3 SF P STSMON 2 1 5 Not Reported NR Conditions Table 2 2 alphabetically lists ONS 15310 CL and ONS 15310 MA Major MJ alarms Table 2 5 ONS 15310 CL and ONS 15310 MA Major Alarm List AIS BITS AIS V VT IERM RFLL ECI AIS DS1 AUTOSW AIS STSMON RFI L OCN AIS DS3 AUTOSW AIS VTMON RFI P STSMON AIS FUDC ERFI P CONN STSMON RFI P STSTRM AIS L EC1 ERFI P CONN STSTRM RFI V VT MON AIS L OCN ERFI P PAYLD STSMON RFI V VT TERM AIS P STSMON ERFI P PAYLD STSTRM ROLL PEND STSTRM AIS P STSTRM ERFI P SRVR STSMON TX AIS DS3 AIS V VT MON ERFI P SRVR STSTRM TX LOF DS1 2 2 Alarms and Conditions Indexed By Alphabetical Entry Table 2 6 alphabetically lists all ONS 15310 CL and ONS 15310 MA alarms and conditions Table 2 6 ONS 15310 CL and ONS 15310 MA
172. EID 3073 Clear Selected Rows Failure attempting to clear the learned MAC address from a specific card or Ether group EID 3074 Clear By 0 Error encountered trying to clear the learned MAC address from either a VLAN or a port EID 3075 At least one row in param column needs to be selected Refer to the error message text EID 3076 CTC lost its connection with this node The NE Setup Wizard Refer to the error message text will exit EID 3077 No optical link selected Refer to the error message text EID 3078 Unable to create optical link Refer to the error message text EID 3079 Cannot apply defaults to node 0 CTC cannot apply the defaults to the specified node EID 3080 Cannot go to the target tab 0 CTC cannot go to the specified target tab EID 3081 Port type cannot be changed Refer to the error message text EID 3082 Cannot modify the 0 extension byte You cannot modify the specified extension byte EID 3084 Error encountered while trying to retrieve laser parameters for There is no card or there was an internal 0 communications error when attempting to get the laser parameters for the card EID 3085 No OSC Terminations selected Select an OSC termination and proceed EID 3086 One or more Osc terminations could not be created Refer to the error message text EID 3087 OSC termination could not be edited Refer to the error message text EID 3088 No 0 card to switch No card of the specified type to switch EID 3089 Cannot use change 0
173. ER signal degrade threshold Signal degrade is defined by Telcordia as a soft failure condition SD and signal fail SF both monitor the incoming BER and are similar conditions but SD is triggered at a lower bit error rate than SF The BER threshold is user provisionable and has a range for SD from 1E 9 dBm to 1E 5 dBm SD can be reported on electrical ports that are In Service and Normal IS NR Out of Service and Autonomous Automatic In Service OOS AU AIS or OOS MA MT but not in the Out of Service and Management Disabled OOS MA DSBLD service state The BER count increase associated with this alarm does not take an IS NR port out of service but if it occurs on an AINS port the alarm prevents the port from going into service The SD condition clears when the BER level falls to one tenth of the threshold level that triggered the condition A BER increase is sometimes caused by a physical fiber problem including a faulty fiber connection a bend in the fiber that exceeds the permitted bend radius or a bad fiber splice SD can also be caused by repeated 15310 CL CTX card resets that in turn can cause switching on the lines or paths Warning A Invisible laser radiation could be emitted from the end of the unterminated fiber cable or connector Do not stare into the beam directly with optical instruments Viewing the laser output with certain optical instruments for example eye loupes magnifiers and microscopes within a distan
174. Ethernet or Electrical Card in CTC 2 153 Soft or Hard Reset a Controller Card 2 153 2 10 3 Physical Card Reseating and Replacement 2 154 Remove and Reinsert Reseat a Card 2 154 Physically Replace a Card 2 154 gi Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 2 10 4 Generic Signal and Circuit Procedures 2 155 Verify the Signal BER Threshold Level 2 155 Delete a Circuit 2 155 Verify or Create Node DCC Terminations 2 155 Clear an OC N Port Facility or Terminal Loopback Circuit Clear an OC N Port XC Loopback Circuit 2 156 Clear a DS 3 or DS 1 Port Loopback Circuit 2 156 Clear an EC 1 Port Loopback 2 157 Clear an Ethernet Card Loopback Circuit 2 157 Transient Conditions 3 1 3 1 Transients Indexed By Alphabetical Entry 3 1 3 2 Trouble Notifications 3 3 3 2 1 Condition Characteristics 3 3 3 2 2 Condition States 3 3 3 3 Transient Conditions 3 4 3 3 1 ADMIN DISABLE 3 4 3 3 2 ADMIN DISABLE CLR 3 4 3 3 3 ADMIN LOCKOUT 3 4 3 3 4 ADMIN LOCKOUT CLR 3 4 3 3 5 ADMIN LOGOUT 3 4 3 3 6 ADMIN SUSPEND 3 4 3 3 7 ADMIN SUSPEND CLR 3 5 3 3 8 AUD ARCHIVE FAIL 3 5 3 3 9 DBBACKUP FAIL 3 5 3 3 10 DBRESTORE FAIL 3 5 3 3 11 FIREWALL DIS 3 5 3 3 12 FRCDWKSWBK NO TRFSW 3 5 3 3 13 FRCDWKSWPR NO TRFSW 3 6 3 3 14 INTRUSION 3 6 3 3 15 INTRUSION PSWD 3 6 3 3 16 LOGIN FAILURE LOCKOUT 3 6 3 3 17 LOGIN FAILURE ONALRDY 3 6 3 3 18 LOGIN FAILURE PSWD 3 6 3 3 1
175. Ethernet or electrical card are no longer communicating Clear the CTNEQPT PBWORK Alarm Step 1 If the alarm is reported against the 15310 CL CTX or CTX2500 card go to Step 4 If the Ethernet or electrical traffic card shows the CTNEEQPT PBWORK alarm complete the Soft or Hard Reset an Ethernet or Electrical Card in CTC procedure on page 2 153 for the card Step2 Verify that the reset is complete and error free and that no new related alarms appear in CTC A green ACT LED indicates an active card Step3 If the alarm does not clear complete the Physically Replace a Card procedure on page 2 154 A Caution Always use the supplied electrostatic discharge wristband when working with a powered ONS 15310 CL or ONS 15310 MA gi Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter2 Alarm Troubleshooting 2746 DATAFLT W S Note When you replace a card with the identical type of card you do not need to make any changes to the database Step4 Ifthe alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 in order to report a Service Affecting SA problem 2 7 46 DATAFLT Default Severity Minor MN Non Service Affecting NSA SONET Logical Object NE The Software Data Integrity Fault alarm occurs when the 15310 CL CTX card or CTX2500 card exceeds its flash memory capacity Cle
176. HIRD EXT LO TXPOWER SYSBOOT EXTRA TRAF PREEMPT LPBKCRS TIM FAILTOSW LPBKDS3FEAC TIM MON FAILTOSW PATH LPBKDS3FEAC CMD TIM P FAN LPBKFACILITY CE100T TIM S FAN DEGRADE LPBKFACILITY DS1 DS3 TIM V FE AIS LPBKFACILITY EC1 TPTFAIL CE100T FE DS1 MULTLOS LPBKFACILITY OCN TX AIS FE DS1 NSA LPKTERMINAL CE100T TX LOF FE DS1 SA LPBKTERMINAL DS1 DS3 TX RAI FE DS1 SNGLLOS LPBKTERMINAL EC1 UNEQ P FE DS3 NSA LPBKTERMINAL OCN UNEQ V FE DS3 SA LWBATVG VCG DEG FE EQPT NSA MAN REQ VCG DOWN FE FRCDWKSWBK SPAN MANRESET VT SQUELCH L FE FRCDWKSWPR SPAN MANSWTOINT WKSWPR FE IDLE MANSWTOPRI WTR FE LOCKOUTOFPR SPAN MANSWTOSEC E Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter2 Alarm Troubleshooting 23 Alarm Logical Objects W 2 3 Alarm Logical Objects S The CTC alarm profile list organizes all alarms and conditions according to the logical objects they are raised against These logical objects represent physical objects such as cards logical objects such as circuits or transport and signal monitoring entities such as the SONET overhead bits One alarm can appear in multiple entries It can be raised against multiple objects For example the loss of signal LOS alarm can be raised against the optical signal OC N or the optical transport layer overhead OTN as well as other objects Therefore both OCN LOS and OTN LOS appear in the list as well as the other objects Alarm pro
177. I MON The automatic path protection switch caused by an unequipped condition VT MON indicates that the UNEQ V alarm on page 2 144 alarm caused automatic path protection switching to occur If the path protection is configured for revertive switching it reverts to the working path after the fault clears amp Note This condition is only reported if the path protection is set up for revertive switching Clear the AUTOSW UNEO VT MON Alarm Step 1 Complete the Clear the UNEQ V Alarm procedure on page 2 144 Step2 Ifthe alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 in order to report a Service Affecting SA problem 2 1 33 BAT FAIL Default Severity Major MJ Service Affecting SA SONET Logical Object PWR Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Chapter2 Alarm Troubleshooting E 2734 BKUPMEMP The Battery Fail alarm occurs when the power supply is not detected This could be because the supply is removed or is not operational The alarm does not distinguish between the individual power supplies so onsite information about the conditions is necessary for troubleshooting Clear the BAT FAIL Alarm Step 1 At the site determine which battery is not present or operational Step2 Remove the power cable from the faulty supply The Install Hardware chapter in
178. I description 2 65 FRCDSWTOSEC description 2 66 FRCDSWTOTHIRD description 2 66 FRCDWKSWBK NO TRFSW 3 5 FRCDWKSWPR NO TRFSW 3 6 free run synchronization 1 68 2 66 FRNGSYNC description 2 66 FSTSYNC description 2 67 FULLPASSTHR BI 2 67 G GFP GFP CSF description 2 67 GFP EX MISMATCH alarm 2 67 GFP LFD description 2 68 GFP UP MISMATCH description 2 68 mismatch between transmit and receive ports 2 47 hairpin circuit creating on a destination node electrical port 1 10 creating on a source node electrical port 1 6 definition 1 3 testing 1 8 1 11 half duplex 2 55 hard reset 2 153 HDLC 2 4 HELLO description 2 69 HIBATVG description 2 70 HI LASERBIAS description 2 70 HI LASERTEMP description 2 71 HI RXPOWER description 2 72 HITEMP description 2 72 HI TXPOWER description 2 73 HLDOVRSYNC 1 67 HLDOVRSYNC description 2 73 holdover synchronization 2 74 identifying circuit states 1 64 failure points on electrical circuits 1 3 failure points on optical circuits 1 14 idle signal condition 2 62 I HITEMP description 2 74 improper card removal 2 75 IMPROPRMVL description 2 75 INC ISD description 2 77 INCOMPATIBLE SEND PDIP 2 77 INCOMPATIBLE SW 1 59 2 77 INHSWPR 2 78 INHSWWKG 2 78 initiating 1 1 Manual switch 2 148 1 1 protection port Force switch 2 148 Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 1 1 card switch ONS 15310 MA only 2 150 lock on 2 149 lockout 2 150 pa
179. ID 3064 Not a G1000 Card This card is not a G1000 4 card EID 3065 An error was encountered while attempting to create RMON You must wait some time before you try threshold again 0 EID 3066 Minimum sample period must be greater than or equal to 10 Refer to the error message text EID 3067 Rising Threshold Invalid Entry valid range is from 1 to 0 This is an invalid rising threshold entry The valid range is from 1 to the specified value EID 3068 Falling Threshold Invalid Entry valid range is from 1 to 0 This is an invalid falling threshold entry The valid range is from 1 to the specified value EID 3069 Rising threshold must be greater than or equal to falling Refer to the error message text threshold EID 3070 Error in data for ports 0 Exactly one VLAN must be marked CTC encountered data error for the untagged for each port These changes will not be applied specified ports Only one VLAN should be marked untagged for each port EID 3071 Get Learned Address Unable to retrieve the learned MAC address from the NE Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Chapter4 Error Messages Table 4 1 Error Warning ID Error Messages continued Error Warning Message Description EID 3072 Clear Learned Address Failure attempting to clear the learned MAC address from a specific card or Ether group
180. In the Circuit Source dialog box select the same Node Slot Port and Type where the previous circuit is connected and click Next f In the Circuit Destination dialog box use the same Node Slot Port and Type used for the Circuit Source dialog box and click Finish Confirm that the newly created circuit appears on the Circuits tab list as a one way circuit Verify that the circuits connect to the correct slots For example verify that source node OC N port east slot is connected to the destination node west slot If two east slots or two west slots are connected the circuit does not work Except for the distinct slots all other circuit information such as ports should be identical Continue with the Test the Hairpin Circuit procedure on page 1 11 Test the Hairpin Circuit Step 1 Step 2 Step 3 If the test set is not already sending traffic send test set traffic on the loopback circuit Examine the test traffic received by the test set Look for errors or any other signal information indicated by the test set If the test set indicates a good circuit no further testing is necessary clear the hairpin circuit a Click the Circuits tab b Choose the hairpin circuit being tested c Click Delete d Click Yes in the Delete Circuits dialog box e Confirm that the hairpin circuit is deleted from the Circuits tab list f Continue with the 1 2 5 Perform a Facility Loopback on a Destination Port procedu
181. L or ONS 15310 MA you are unable to verify that the NIC connection is working properly because the link LED is not on or flashing Table 1 4 describes the potential causes of the symptom and the solutions Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 EIN Chapter1 General Troubleshooting 1 8 8 Verify Windows PC Connection to the Node Ping Table 1 4 Possible Problem Unable to Verify the NIC Connection on Your Windows PC Solution The CAT 5 cable is not plugged in properly Confirm that both ends of the cable are properly inserted If the cable is not fully inserted due to a broken locking clip the cable should be replaced The CAT 5 cable is damaged Ensure that the cable is in good condition If in doubt use a cable known to be good Often cabling is damaged due to pulling or bending Incorrect type of CAT 5 cable is being used If you are connecting an ONS 15310 CL or ONS 15310 MA directly to your Windows laptop PC or a router use a straight through CAT 5 cable When connecting the node to a hub or a LAN switch use a crossover CAT 5 cable For details on the types of CAT 5 cables see the 1 11 2 1 Crimp Replacement LAN Cables procedure on page 1 71 The NIC is improperly inserted or installed If you are using a Personal Computer Memory Card International Association PCMCIA based NIC remove and reinsert the NIC to make sure the NIC is fully inserted
182. Local Interface ID Refer to the warning message text on the two sides are matched Local Interface ID on this node should equal Remote Interface ID on the neighbor node and vice versa WID 3276 Both 0 and 1 exist on the same selected port The specified port has both SDCC and 2 LDCC WID 3277 The description cannot contain more than 0 characters Your The input exceeds the character limit The input will be truncated value will be truncated to the maximum chacter limit WID 3279 Card deleted returning to shelf view CTC returns to node view WID 3280 ALS will not engage until both the protected trunk ports detect Refer to the warning message text LOS WID 3282 Performing a software upgrade while TSC 5 is active could Refer to the warning message text result in a service disruption It is recommended that you make TSC 10 the active TSC by performing a soft reset of TSC 5 The following 15600s are currently unsafe to upgrade WID 3283 Before activating a new version make sure you have a database Refer to the warning message text backup from the current version WID 3284 Reverting to an older version CTC is being reverted to an older version of application WID 3285 Applying FORCE or LOCKOUT operations may result in Refer to the warning message text traffic loss WID 3286 The ring status is INCOMPLETE CTC cannot determine if Refer to the warning message text there are existing protection operations or switches in other parts of
183. Loopback Type column for the port being tested d Select the appropriate state IS AINS AINS OOS DSBLD or OOS MT in the Admin State column for the port being tested e Click Apply f Click Yes in the confirmation dialog box Step4 Clear the terminal loopback circuit a Click the Circuits tab b Choose the loopback circuit being tested c Click Delete d Click Yes in the Delete Circuits dialog box Step5 If the test set indicates a faulty circuit the problem might be a faulty port Continue with the 1 2 4 Perform a Hairpin Test on a Destination Node Port procedure on page 1 10 1 2 4 Perform a Hairpin Test on a Destination Node Port The hairpin test is performed on the port in the destination node To perform this test you must also create a bidirectional circuit in the transmit direction from the destination ONS 15310 CL or ONS 15310 MA to the source node Creating the bidirectional circuit and completing a successful hairpin eliminates the possibility that the source port destination port or fiber span is responsible for the faulty circuit Create the Hairpin Loopback Circuit on the Destination Node Port Step 1 Connect an electrical test set to the electrical port you are testing Use appropriate cabling to attach the Tx and Rx terminals of the electrical test set to the electrical cabling panel for the port you are testing Step2 Adjust the test set accordingly Step3 Use CTC to set up the source loopback circui
184. N Not Reported NR Non Service Affecting NSA for STSTRM SONET Logical Objects STSMON VT MON ROLL PEND indicates that a roll process has been started but a good signal has not been received yet by the roll destination leg This condition can be raised individually by each path in a bulk circuit roll The condition clears when a good signal has been received on the roll destination leg Note ROLL PEND is an informational condition and does not require troubleshooting 2 1 196 RPRW Default Severity Not Alarmed NA Non Service Affecting NSA SONET Logical Object CE100T The Resilient Packet Ring RPR Wrapped condition applies to the CE100T 8 card and occurs when the RPR protocol initiates a ring wrap due to a fiber cut node failure node restoration new node insertion or other traffic problem When the wrap occurs traffic is redirected to the original destination by sending it in the opposite direction around the ring after a link state change or after receiving any SONET path level alarms Clear the RPRW Condition Step 1 Step 2 Step 3 Look for and clear any service affecting SONET path level alarms on the affected circuit such as the LOP P alarm on page 2 91 PLM P alarm on page 2 115 or the TIM P alarm on page 2 139 Clearing this alarm can also clear RPRW If the condition does not clear look for and clear any service alarms for the Ethernet card itself such as the CARLOSS CE10
185. N MN OCN SSM STU NA BITS LOF MN EQPT SW MISMATCH NA OCN STS SQUELCH L NA BITS LOS MN EQPT SWMTXMOD PROT CR OCN SYNC FREQ NA BITS SSM DUS NA EQPT SWMTXMOD WORK CR OCN TIM CR BITS SSM FAIL MN EQPT WKSWPR NA OCN TIM MON MN BITS SSM OFF NA EQPT WTR NA OCN TIM S CR BITS SSM PRS NA EXT SREF FRCDSWTOPRI NA OCN VT SQUELCH L NA BITS SSM RES NA EXT SREF FRCDSWTOSEC NA OCN WKSWPR NA BITS SSM SMC NA EXT SREF FRCDSWTOTHIRD NA OCN WTR NA BITS SSM ST2 NA EXT SREF MANSWTOPRI NA PPM AS CMD NA BITS SSM ST3 NA EXT SREF MANSWTOSEC NA PPM AS MT NA BITS SSM ST3E NA EXT SREF MANSWTOTHIRD NA PPM EQPT CR BITS SSM ST4 NA EXT SREF SWTOPRI NA PPM HI LASERBIAS MN BITS SSM STU NA EXT SREF SWTOSEC NA PPM HI LASERTEMP MN BITS SSM TNC NA EXT SREF SWTOTHIRD NA PPM HI TXPOWER MN BITS SYNC FREQ NA EXT SREF SYNCPRI MN PPM IMPROPRMVL CR BPLANE AS CMD NA EXT SREF SYNCSEC MN PPM LO LASERBIAS MN BPLANE INVMACADR MJ EXT SREF SYNCTHIRD MN PPM LO LASERTEMP MN BPLANE MFGMEM CR FAN EQPT MISS CR PPM LO TXPOWER MN CE100T AS CMD NA FAN FAN CR PPM MEA CR CE100T AS MT NA FAN FANDEGRADE MJ PPM MFGMEM CR CE100T CARLOSS MJ FAN MEA CR PPM PROV MISMATCH MN Cisco ONS 15310 CL and Cisco ONS 1531
186. N FAILURE LOCKOUT The Invalid Login Locked Out LOGIN FAILURE LOCKOUT condition occurs when you attempt to log into a locked account This transient condition does not result in a standing condition 3 3 17 LOGIN FAILURE ONALRDY The Security Invalid Login Already Logged On LOGIN FAILURE ONALRDY condition occurs when you attempt to log into a node where you already have an existing session and a Single User Per Node SUPN policy exists This transient condition does not result in a standing condition 3 3 18 LOGIN FAILURE PSWD The Invalid Login Password LOGIN FAILURE PSWD condition occurs when you attempt to log in with an invalid password This transient condition does not result in a standing condition 3 3 19 LOGIN FAILURE USERID The Invalid Login Username LOGIN FAILURE USERID condition occurs when a user login CTC Cisco Transport Manager CTM or TL1 fails because the login username is not present on the node database You must log in again with an existing user ID Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter3 Transient Conditions 3 320 LOGOUT IDLE USER MI This transient condition is equivalent to a security warning You must check the security log audit log for other security related actions that have occurred 3 3 20 LOGOUT IDLE USER The Automatic Logout of Idle User LOGOUT IDLE USER condition occurs when a user session is idle for too long the idle timeo
187. N SLOT Default Severity Not Alarmed NA SONET Logical Object EQPT The Open Slot condition indicates that there is an open slot in the system shelf Slot covers assist with airflow and cooling Clear the OPEN SLOT Condition Step 1 To install a slot cover and clear this condition refer to the procedures located in the Install Hardware chapter of the Cisco ONS 15310 CL and Cisco ONS 15310 MA Procedure Guide Step2 If the condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 1 182 PDI P Default Severity Not Alarmed NA Non Service Affecting NSA SONET Logical Objects STSMON STSTRM A PDI P is a set of application specific codes indicating a signal label mismatch failure SLMF in the ONS 15310 CL or ONS 15310 MA STS path overhead The condition indicates to downstream equipment that a defect is present in one or more of the directly mapped payloads contained in that STS synchronous payload envelope SPE For example the mismatch could occur in the overhead to the path selector in a downstream node configured as part of a path protection The PDI P codes appear in the STS Signal Label C2 byte An SLMF often occurs when the payload does not match what the signal label is reporting The AIS condition on page 2 18 often accompanies a PDI P condition If the PDI P is the only condition reported with the AIS clearing PDI P cl
188. NE SREF FRCDSWTOINT NA STSMON ERFI P CONN NR DS1 SSM DUS NA NE SREF FRCDSWTOPRI NA STSMON ERFI P PAYLD NR DS1 SSM FAIL MN NE SREF FRCDSWTOSEC NA STSMON ERFI P SRVR NR DS1 SSM OFF NA NE SREF FRCDSWTOTHIRD NA STSMON FAILTOSW PATH NA DS1 SSM PRS NA NE SREF FRNGSYNC NA STSMON FORCED REQ NA DS1 SSM RES NA NE SREF FSTSYNC NA STSMON LOCKOUT REQ NA DS1 SSM SMC NA NE SREF HLDOVRSYNC NA STSMON LOM CR DS1 SSM ST2 NA NE SREF MANSWTOINT NA STSMON LOP P CR DS1 SSM ST3 NA NE SREF MANSWTOPRI NA STSMON LPBKCRS NA DS1 SSM ST3E NA NE SREF MANSWTOSEC NA STSMON MAN REQ NA DS1 SSM ST4 NA NE SREF MANSWTOTHIRD NA STSMON PDI P NA DS1 SSM STU NA NE SREF SSM PRS NA STSMON PLM P CR DS1 SYNC FREQ NA NE SREF SSM RES NA STSMON RFI P NR DS1 TX LOF NR NE SREF SSM SMC NA STSMON ROLL NA DS1 TX RAI NA NE SREF SSM ST2 NA STSMON ROLL PEND NA DS3 AIS NR NE SREF SSM ST3 NA STSMON SD P NA DS3 AS CMD NA NE SREF SSM ST3E NA STSMON SF P NA DS3 AS MT NA NE SREF SSM ST4 NA STSMON TIM P MN DS3 DS3 MISM NA NE SREF SSM STU NA STSMON UNEQ P CR DS3 FE AIS NA NE SREF SWTOPRI NA STSMON WKSWPR NA Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Chapter2 Alarm Troubleshooting BI 24 Alarm List by Logical Object Type Table 2 8 DS3 FE DS1 MULTLOS NA NE SREF SWTOSEC NA ONS
189. NS 15310 CL or ONS 15310 MA Consult site records to determine whether the port raising the alarm has been assigned If the port is not currently assigned place the port out of service using the following steps a In node view double click the DS 1 card 15310 CL CTX DS1 28 DS3 EC1 3 or DS1 84 DS3 EC1 3 to display the card view b Click the Maintenance gt DS1 tabs c Inthe Admin State column click OOS DSBLD d Click Apply If the port is assigned verify that the correct port is in service by completing the following steps a To confirm this physically confirm that the green ACT LED is on b To determine this virtually double click the card in CTC to display the card view and complete the following substeps e Click the Provisioning gt DS1 gt Line tabs e Verify that the Admin State column lists the port as IS e Ifthe Admin State column lists the port as OOS MT or OOS DSBLD click the column and choose IS Click Apply H Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter2 Alarm Troubleshooting Step 5 Step 6 Step 7 Step 8 Step 9 27147 LOS DS3 MN S Note If ports managed into IS administrative state are not receiving signals the LOS alarm is either raised or remains and the port service state transitions to OOS AU FLT Use a test set to confirm that a valid signal exists on the line Test the line as close to the receiving port as possible For s
190. NS 15310 MA Release Notes for the Cisco ONS 15310 CL Release 7 0 Provides caveats closed issues and new feature and functionality information Release Notes for the Cisco ONS 15310 MA Release 7 0 Provides caveats closed issues and new feature and functionality information Refer to the following standards documentation referenced in this publication Telcordia GR 253 CORE For an update on End of Life and End of Sale notices refer to http cisco com en US products hw optical ps2001 prod eol notices list html Document Conventions This publication uses the following conventions Convention Application boldface Commands and keywords in body text italic Command input that is supplied by the user Keywords or arguments that appear within square brackets are optional xIxIx A choice of keywords represented by x appears in braces separated by vertical bars The user must select one The control key For example where Ctrl D is written hold down the Control key while pressing the D key screen font Examples of information displayed on the screen boldface screen font Examples of information that the user must enter gt Command parameters that must be replaced by module specific codes Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H About this Guide HZ Document Conventions S Note A Means reader take note Notes contain helpful suggestions or references to materi
191. Ns on some ports because they are Refer to the error message text incompatible with the Spanning Tree Protocol You can view the VLAN Spanning Tree table or reassign VLANs EID 2186 Software download failed on node 0 The software could not be downloaded onto the specified node EID 2187 The maximum length for the ring name that can be used is 0 You must shorten the length of the ring Please try again name EID 2188 The nodes in this ring do not support alphanumeric IDs Please The ring ID should not contain use a ring ID between 0 and 1 alphanumeric characters and must be in the specified range EID 2189 TL1 keyword all can not be used as the ring name Please Refer to the error message text provide another name EID 2190 Adding this span will cause the ring to contain more nodes than You have reached the maximum number of allowed nodes allowed EID 2191 Ring name must not be empty You must supply a ring name EID 2192 Cannot find a valid route for the circuit creation request CTC could not complete the circuit creation request either beacuse there are no physical links or the bandwidth of the available links are already reserved EID 2193 Cannot find a valid route for the circuit drop creation request Refer to the error message text EID 2194 Cannot find a valid route for the roll creation request Refer to the error message text Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Ch
192. OC N Port Step 1 Step 2 Step 3 Step 4 Step 5 Connect an optical test set to the port you are testing a If you just completed the 1 3 3 Perform a Terminal Loopback on a Source Node OC N Port procedure on page 1 17 leave the optical test set connected to the OC N port in the source node b Ifyouare starting the current procedure without the optical test set connected to the OC N port use appropriate cabling to attach the Tx and Rx terminals of the optical test set to the port you are testing c Adjust the test set accordingly Use CTC to set up the facility loopback circuit on the port being tested a Click the Circuits tab and click Create b Give the circuit an easily identifiable name such as OCN1toOCN3 c Set circuit Type and Size to the normal preferences such as STS and STS1 d Verify that Bidirectional is checked and click Next e In the Circuit Source dialog box fill in the source Node Slot Port and Type where the test set is connected and click Next f In the Circuit Destination dialog box fill in the destination Node Slot Port and Type the OC N port in the intermediate node and click Finish Confirm that the newly created circuit appears on the Circuits tab list as a two way circuit S Note Itis normal fora 2 7 158 LPBKFACILITY OCN condition to appear during a loopback setup The condition clears when you remove the loopback Create the facility loopback on the destination
193. OC N port Facility loopback on the destination node OC N port SP Shs a oo CBS Terminal loopback on the destination node OC N port Note S The test sequence for your circuits differs according to the type of circuit and network topology Note Facility and terminal loopback tests require on site personnel 1 3 1 Perform a Facility Loopback on a Source Node OC N Port The facility loopback test is performed on the node source port in the network circuit in this example the source 15310 CL CTX or CTX2500 OC N port in the source node Completing a successful facility loopback on this port isolates the OC N port as a possible failure point Performing a loopback on an in service circuit is service affecting Create the Facility Loopback on the Source OC N Port Step 1 Connect an optical test set to the port you are testing Use appropriate cabling to attach the Tx and Rx terminals of the optical test set to the port you are testing Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter1 General Troubleshooting Step 2 Step 3 13 2 Perform a Cross Connect Loopback on the Source OC N Port Ml Use CTC to create the facility loopback circuit on the port being tested a In node view double click the controller card 15310 CL CTX or CTX2500 to display the card view b Click the Maintenance Optical Loopback Port tabs c Choose OOS MT from the Admin State column
194. ONET Logical Objects OCN STSMON VT MON The Lockout Switch Request on Facility or Equipment condition occurs when a user initiates a lockout switch request for an OC N port in a 1 1 facility protection group This can be accomplished by locking traffic onto the working port with the LOCK ON command thus locking it off the protect port or locking it off the protect port with the LOCK OUT command In either case the protect port will show Lockout of Protection and the Conditions window will show the LOCKOUT REQ condition A lockout prevents protection switching Clearing the lockout again allows protection switching and clears the LOCKOUT REQ condition Clear the LOCKOUT REO Condition Step 1 Complete the Clear an External Switching Command on a Path Protection Span procedure on page 2 152 Step2 If the condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 1131 LOF BITS Default Severity Minor MN Non Service Affecting NSA SONET Logical Object BITS The Loss of Frame LOF BITS alarm occurs when a port on the BITS input detects an LOF on the incoming BITS timing reference signal LOF indicates that the receiving ONS 15310 CL or ONS 15310 MA has lost frame delineation in the incoming data Clear the LOF BITS Alarm y Note This procedure assumes that the BITS timing reference signal is functioning properly It al
195. ONN Condition 2 52 2 7 61 ERFI P PAYLD 2 53 Clear the ERFI P PAYLD Condition 2 53 2 7 62 ERFI P SRVR 2 53 Clear the ERFI P SRVR Condition 2 53 2 7 63 ERROR CONFIG 2 53 Clear the ERROR CONFIG Alarm 2 54 2 7 64 ETH LINKLOSS 2 55 Clear the ETH LINKLOSS Condition 2 55 2 7 65 E W MISMATCH 2 55 2 7 66 EXCCOL 2 55 Clear the EXCCOL Alarm 2 55 2 7 67 EXT 2 56 Clear the EXT Alarm 2 56 2 7 68 EXTRA TRAF PREEMPT 2 56 2 7 69 FAILTOSW 2 56 Clear the FAILTOSW Condition 2 56 2 7 10 FAILTOSW PATH 2 57 Clear the FAILTOSW PATH Condition in a Path Protection Configuration 2 7 71 FAN 2 57 2 7 72 FAN DEGRADE 2 57 2 7 73 FE AIS 2 58 Clear the FE AIS Condition 2 58 2 7 74 FE DS1 MULTLOS 2 58 Clear the FE DS1 MULTLOS Condition 2 58 2 7 75 FE DS1 NSA 2 59 Clear the FE DS1 NSA Condition 2 59 2 7 76 FE DS1 SA 2 59 gi Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Clear the FE DS1 SA Condition 2 59 2 7 77 FE DS1 SNGLLOS 2 60 Clear the FE DS1 SNGLLOS Condition 2 60 2 7 78 FE DS3 NSA 2 60 Clear the FE DS3 NSA Condition 2 60 2 7 79 FE DS3 SA 2 61 Clear the FE DS3 SA Condition 2 61 2 7 80 FE EQPT NSA 2 61 Clear the FE EQPT NSA Condition 2 61 2 7 81 FE FRCDWKSWBK SPAN 2 61 Clear the FE FRCDWKSWBK SPAN Condition 2 62 2 7 82 FE FRCDWKSWPR SPAN 2 62 2 7 83 FE IDLE 2 62 Clear the FE IDLE Condition 2 62 2 7 84 FE LOCKOUTOFPR SPAN 2 62 2 7 85 FE LOF 2 63 Clear the FE LOF Condition 2 63
196. PROPRMVL PPM 2 1 2 Major Alarms MJ Table 2 2 alphabetically lists ONS 15310 CL and ONS 15310 MA Major MJ alarms Table 2 2 APSCM OCN ONS 15310 CL and ONS 15310 MA Major Alarm List FANDEGRADE FAN LWBATVG ONS 15310 CL APSCNMIS OCN GFP CSF CE100T MEM GONE EQPT BAT FAIL PWR GFP LFD CE100T PLM V VT TERM BLSROSYNC OCN GFP EX MISMATCH CE100T PRC DUPID OCN CARLOSS CE100T GFP UP MISMATCH CE100T SHELF COMM FAIL SHELF H Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter2 Alarm Troubleshooting 2 1 3 Minor Alarms MN Mi Table 2 2 ONS 15310 CL and ONS 15310 MA Major Alarm List continued CARLOSS EQPT HIBATVG ONS 15310 CL SQM VT TERM DBOSYNC NE INVMACADR BPLANE SYNCPRI NE SREF DUP SHELF ID SHELF LOF DS1 SYSBOOT NE EHIBATVG PWR LOM VT TERM TIM V VT TERM ELWBATVG PWR LOP V VT MON TPTFAIL CE100T E W MISMATCH OCN LOP V VT TERM UNEQ V VT MON EXTRA TRAF PREEMPT OCN LOS DS1 UNEQ V VT TERM 2 1 3 Minor Alarms MN Table 2 3 alphabetically lists ONS 15310 CL and ONS 15310 MA Minor MN alarms Table 2 3 ONS 15310 CL and ONS 15310 MA Minor Alarm List APSB OCN HI LASERBIAS OCN LOS FUDC APSCDFLTK OCN HI LASERBIAS PPM LO TXPOWER EQPT APSC IMP OCN HI LASERTEMP OCN
197. R OCN SQUELCH NA VT TERM LOM MJ EQPT MANRESET NA OCN SQUELCHED NA VT TERM LOP V MJ EQPT MATECLK MN OCN SSM DUS NA VT TERM OOU TPT NA EQPT MEA CR OCN SSM FAIL MN VT TERM PLM V MJ EQPT MEM GONE MJ OCN SSM OFF NA VT TERM RFI V NR EQPT MEM LOW MN OCN SSM PRS NA VT TERM SD V NA EQPT NO CONFIG NA OCN SSM RES NA VT TERM SF V NA EQPT OPEN SLOT NA OCN SSM SDH TN NA VT TERM SQM MJ EQPT PWR FAIL A MN OCN SSM SMC NA VT TERM TIM V MJ EQPT PWR FAIL B MN OCN SSM ST3 NA VT TERM UNEQ V MJ EQPT RUNCFG SAVENEED NA OCN SSM ST3E NA Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 m Chapter2 Alarm Troubleshooting HE 25 Trouble Notifications 2 5 Trouble Notifications The ONS 15310 CL and ONS 15310 MA systems report trouble by utilizing standard alarm and condition characteristics standard severities following the rules in Telcordia GR 253 CORE and graphical user interface GUI state indicators These notifications are described in the following sections The ONS 15310 CL and ONS 15310 MA use standard Telcordia categories to characterize levels of trouble The system reports trouble notifications as alarms and status or descriptive notifications if configured to do so as conditions in the CTC Alarms window Alarms typically signify a problem tha
198. R SD P BAT FAIL INHSWWKG SD V BKUPMEMP INTRUSION PSWD SF BLSROSYNC INVMACADR SF L CARLOSS CE100T IOSCFGCOPY SF P CARLOSS EQPT ISIS ADJ FAIL SFTWDOWN CLDRESTART KB PASSTHR SF V COMIOXC LASEREOL OCN SHELF COMM FAIL CONTBUS CLK A LCAS CRC SNTP HOST CONTBUS CLK B LCAS RX FAIL SQUELCH CONTBUS DISABLED LCAS TX ADD SQUELCHED CONTBUS IO A LCAS TX DNU SQM CTNEQPT PBPROT LKOUTPR S SSM DUS CTNEQPT PBWORK LOA SSM FAIL DISCONNECTED SYSTEM LOCKOUT REQ SSM OFF DATAFLT LOF BITS SSM PRS Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 E Chapter2 Alarm Troubleshooting BE 22 Alarms and Conditions Indexed By Alphabetical Entry Table 2 6 ONS 15310 CL and ONS 15310 MA Alarm and Condition Alphabetical List continued DBOSYNC NE LOF DS1 SSM RES DS3 MISM LOF DS3 SSM SMC DUP IPADDR LOF EC1 SSM ST2 DUP NODENAME LOF OCN SSM ST3 DUP SHELF ID LOF STSTRM SSM ST3E EHIBATVG LOGBUFR90 SYSTEM SSM ST4 ELWBATVG LOGBUFROVFL SYSTEM SSM STU ENCAP MISMATCH P LO LASERBIAS SSM TNC EOC LO LASERTEMP STS SQUELCH L EOC L LOM SW MISMATCH EQPT LOP P SWMTXMOD PROT EQPT MISS LOP V SWMTXMOD WORK ERFI P CONN LO RXPOWER SWTOPRI ERFI P PAYLD LOS BITS SWTOSEC ERFI P SRVR LOS DS1 SWTOTHIRD ERROR CONFIG LOS DS3 SYNC FREQ ETH LINKLOSS LOS EC1 SYNCPRI E W MISMATCH LOS FUDC SYNCSEC EXCCOL LOS OCN SYNCT
199. S1 84 DS3 EC1 3 card DS 1 and DS 3 terminal loopbacks do not typically return an AIS signal Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter2 Alarm Troubleshooting 27161 LPBKTERMINAL EC1 Mi For information about troubleshooting optical circuits with loopbacks refer to the 1 2 Identify Points of Failure on an Electrical Circuit Path section on page 1 3 Facility loopbacks are described in the 1 1 Network Troubleshooting Tests section on page 1 2 Clear the LPBKTERMINAL DS1 DS3 Condition Step 1 Complete the Clear a DS 3 or DS 1 Port Loopback Circuit procedure on page 2 156 Step2 If the condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 1 1161 LPBKTERMINAL EC1 Default Severity Not Alarmed NA Non Service Affecting NSA SONET Logical Object EC1 A Loopback Terminal condition for an EC 1 port occurs when a software terminal inward loopback is active for an ECI port on a 15310 CL CTX DS1 28 DS3 EC1 3 or DS1 84 DS3 EC1 3 card For information about troubleshooting optical circuits with loopbacks refer to the 1 1 Network Troubleshooting Tests section on page 1 2 A Caution CTC permits loopbacks to be performed on in service IS circuits Loopbacks are Service Affecting SA Clear the LPBKTERMINAL EC1 Condition Step 1 Complete the Clear
200. SS B 2 7 64 ETH LINKLOSS Default Severity Not Alarmed NA Non Service Affecting NSA SONET Logical Object NE The Rear Panel Ethernet Link Removed condition if enabled in the network defaults is raised under the following conditions The node network general AlarmMissingBackplaneLAN field in NE default is enabled The node is configured as a gateway network element GNE The LAN cable is removed For more information about Ethernet operation in the ONS 15310 CL or ONS 15310 MA refer to the Cisco ONS 15310 CL and Cisco ONS 15310 MA Ethernet Card Software Feature and Configuration Guide Clear the ETH LINKLOSS Condition Step 1 To clear this condition reconnect the LAN cable on the front of the node Step2 If the condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 7 65 E W MISMATCH The E W MISMATCH alarm is not used in the ONS 15310 platforms in this release It is reserved for development 2 1 66 EXCCOL Default Severity Minor MN Non Service Affecting NSA SONET Logical Object EQPT The Excess Collisions on the LAN alarm indicates that too many collisions are occurring between data packets on the network management LAN and communications between the ONS 15310 CL or ONS 15310 MA and CTC could be affected The network management LAN is the data network connecting the workstation running the CTC software
201. START Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 3 10 CHAPTER Error Messages Note The terms Unidirectional Path Switched Ring and UPSR may appear in Cisco literature These terms do not refer to using Cisco ONS 15xxx products in a unidirectional path switched ring configuration Rather these terms as well as Path Protected Mesh Network and PPMN refer generally to Cisco s path protection feature which may be used in any topological network configuration Cisco does not recommend using its path protection feature in any particular topological network configuration This chapter lists the Cisco ONS 15454 15454 SDH 15600 15327 15310 CL and 15310 MA error messages The error dialog box in Figure 4 1 consists of three parts the error title error ID and error message The table lists two types of messages error messages EID nnnn and warning messages WID nnnn Error messages are alerts that an unexpected or undesirable operation has occurred which either indicates the risk of loss of traffic or an inability to properly manage devices in the network Warnings are alerts that the requested operation could lead to an error Warnings are sometimes used to convey important information Figure 4 1 Error Dialog Box Error Title Error Message Error ID cim x x EID 2197 CORBA failure Unable to proceed 124687 Some of the error messages display a More Details button You ca
202. Search for Files or Folders Named field on the Search Results dialog box and click Search Now Step3 Click the Modified column on the Search Results dialog box to find the JAR files that match the date when you downloaded the files from the port Step4 Highlight the files and press the keyboard Delete key Stepb Click Yes in the Confirm dialog box m Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter1 General Troubleshooting 1 9 6 Node Icon is Gray on CTC Network View W 1 9 6 Node Icon is Gray on CTC Network View Symptom The CTC network view shows one or more node icons as gray in color and without a node name Table 1 11 describes the potential causes of the symptom and the solutions Table 1 11 Possible Problem Node Icon is Gray on CTC Network View Solution Different CTC releases are not recognizing each other Usually accompanied by an INCOMPATIBLE SW alarm Correct the core version build as described in the 1 9 8 Different CTC Releases Do Not Recognize Each Other section on page 1 59 A username password mismatch Usually accompanied by a NOT AUTHENTICATED condition Correct the username and password as described in the 1 9 9 Username or Password Does Not Match the Port Information section on page 1 60 No IP connectivity between nodes Usually accompanied by Ethernet specific alarms Verify the Ethernet connections as described in the
203. W A Warning Invisible laser radiation could be emitted from the end of the unterminated fiber cable or connector Do not stare into the beam directly with optical instruments Viewing the laser output with certain optical instruments for example eye loupes magnifiers and microscopes within a distance of 100 mm could pose an eye hazard Statement 1056 A Warning Use of controls adjustments or performing procedures other than those specified could result in hazardous radiation exposure Statement 1057 S Note Ifa circuit shows an incomplete state when the EOC or EOC L alarm is raised it occurs when the logical circuit is in place The circuit is able to carry traffic when the DCC termination issue is resolved You do not need to delete the circuit when troubleshooting this alarm Clear the EOC L Alarm Step 1 Complete the Clear the EOC Alarm procedure on page 2 49 Step 2 If the alarm has not cleared call Cisco TAC 1 800 553 2447 2 7 58 EQPT Default Severity Critical CR Service Affecting SA SONET Logical Object EQPT DWDM Logical Object PPM An Equipment Failure alarm indicates that a hardware failure has occurred on the reporting card If the EQPT alarm occurs with a BRUPMEMP alarm refer to the BKUPMEMP alarm on page 2 32 The BKUPMEMP procedure also clears the EQPT alarm Clear the EOPT Alarm Step 1 If traffic is active on the alarmed port you might need to switch traffic away from
204. a more serious alarms such as LOS amp Note DS 3 facility line loopbacks do not transmit an AIS in the direction away from the loopback Instead of AIS a continuance of the signal transmitted to the loopback is provided gi Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter2 Alarm Troubleshooting 27157 LPBKFACILITY EC1 MI Clear the LPBKFACILITY DS1 DS3 Condition Step 1 Complete the Clear a DS 3 or DS 1 Port Loopback Circuit procedure on page 2 156 Step2 If the condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 1 1157 LPBKFACILITY EC1 Default Severity Not Alarmed NA Non Service Affecting NSA SONET Logical Object EC1 A Loopback Facility condition for an EC 1 port occurs when a software facility line loopback is active for a port on the reporting 15310 CL CTX DS1 28 DS3 EC1 3 or DS1 84 DS3 EC1 3 card For information about troubleshooting optical circuits with loopbacks refer to the 1 1 Network Troubleshooting Tests section on page 1 2 AN Caution CTC permits loopbacks to be performed on an in service IS circuit Loopbacks are Service Affecting SA Clear the LPBKFACILITY EC1 Condition Step 1 Complete the Clear an EC 1 Port Loopback procedure on page 2 157 Step2 If the condition does not clear log into the Te
205. affic on an STS 1 which can hold 28 DS 1 circuits would be a Critical CR Service Affecting SA alarm e A Major MJ alarm is a serious alarm but the trouble has less impact on the network For example loss of traffic on more than five DS 1 circuits 1s Critical CR but loss of traffic on one to four DS 1 circuits is Major MJ Minor MN alarms generally are those that do not affect service For example the automatic protection switching APS byte failure APSB alarm indicates that line terminating equipment LTE detects a byte failure on the signal that could prevent traffic from properly executing a traffic switch Not Alarmed NA conditions are information indicators such as for the free run synchronization state FRNGSYNC or a forced switch to primary timing source event FRCSWTOPRI They could or could not require troubleshooting as indicated in the entries gi Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter 2 Alarm Troubleshooting 254 AlarmHierarchy W Not Reported NR conditions occur as a secondary result of another event For example the alarm indication signal AIS with severity NR is inserted by a downstream node when an LOS CR or MJ alarm occurs upstream These conditions do not in themselves require troubleshooting but usually accompany primary alarms Severities can be customized for an entire network or for single nodes from the network level down to t
206. aise this alarm the alarm processor on the Slot 4 CTX2500 card clears the alarm on the other cards and raises this alarm against the Slot 3 CTX2500 card only Clear the CONTBUS CLK A Alarm Step 1 If a single traffic card is reporting the alarm and it is part of a path protection complete the Initiate a Force Switch for All Circuits on a Path Protection Span procedure on page 2 151 procedure If the traffic card is part of a 1 1 protection group complete the Clear a 1 1 Force or Manual Switch Command procedure on page 2 149 Step2 Complete the appropriate procedure in the 2 10 3 Physical Card Reseating and Replacement section on page 2 154 for the reporting card Step3 Ifthe alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 Step4 If traffic was manually switched in a 1 1 protection group revert traffic to the original port by completing the Initiate a 1 1 Protection Port Force Switch Command procedure on page 2 148 If traffic was manually switched in a path protection revert traffic to the original path by completing the Clear an External Switching Command on a Path Protection Span procedure on page 2 152 2 7 41 CONTBUS CLK B Default Severity Minor MN Non Service Affecting NSA for ONS 15310 MA SONET Logical Object EQPT An Inbound Interconnection Timing Control Bus 1 Failure alarm on the Slot 4 CTX2500 card o
207. al and travels on the B2 byte of the SONET overhead for a 15310 CL CTX DS1 28 DS3 EC1 3 or DS1 84 DS3 EC1 3 EC1 signal or a for a 15310 CL CTX or CTX2500 card An SD L condition on an Ethernet card or OC 3 port does not cause a protection switch If the condition is reported on a port that has also undergone a protection switch the SD BER count continues to accumulate The condition is superseded by higher priority alarms such as 2 7 135 LOF OCN or 2 7 150 LOS OCN Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Chapter2 Alarm Troubleshooting Bb 27200 SD P Clear the SD L Condition Step 1 Step 2 Step 3 Step 4 Step 5 AN Complete the Clear an OC N Port Facility or Terminal Loopback Circuit procedure on page 2 156 Ensure that the fiber connector for the port is completely plugged in For more information about fiber connections refer to the Install Hardware chapter in the Cisco ONS 15310 CL and Cisco ONS 15310 MA Procedure Guide If the BER threshold is correct and at the expected level use an optical test set to measure the power level of the line to ensure it is within guidelines For specific procedures to use the test set equipment consult the manufacturer If the optical power level is good verify that optical receive levels are within the acceptable range The correct specifications are listed in the Install Hardware chapter in the Cisco ONS 15310 CL and Cisco ONS 153
208. al cause of the symptom and the solution Table 1 9 CTC Does Not Launch Possible Problem Solution The Netscape browser Redirect the Netscape cache to a valid directory See the Redirect the cache might point to an Netscape Cache to a Valid Directory procedure on page 1 54 invalid directory Redirect the Netscape Cache to a Valid Directory Step 1 Launch Netscape Step 2 From the Edit menu choose Preferences Step3 In the Category column on the left side expand Advanced and select the Cache tab Step4 Change your disk cache folder to point to the cache file location The cache file location is usually C ProgramFiles Netscape Users yourname cache The yourname segment of the file location is often the same as the user name Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter1 General Troubleshooting 195 Sluggish CTC Operation or Login Problems W 1 9 5 Sluggish CTC Operation or Login Problems Symptom You experience sluggish CTC operation or have problems logging into CTC Table 1 10 describes the potential cause of the symptom and the solution Table 1 10 Sluggish CTC Operation or Login Problems Possible Problem Solution The CTC cache file Delete the CTC cache file This operation forces the ONS 15310 CL or might be corrupted or ONS 15310 MA to download a new set of JAR files to your computer hard might need to be drive See the Delete the CTC Cache File Automatically
209. al loopback circuit on the port being tested a Click the Circuits tab and click Create b Give the circuit an easily identifiable name such as DSNtoDSN c Set circuit Type and Size to the normal preferences such as STS and STS1 d Leave the Bidirectional check box checked and click Next gi Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter1 General Troubleshooting Step 4 Step 5 Step 6 123 Perform a Terminal Loopback on a Destination Node Port Ml e In the Circuit Source dialog box fill in the source Node Slot Port and Type where the test set is connected and click Next f In the Circuit Destination dialog box fill in the destination Node Slot Port and Type the electrical port in the destination node and click Finish Confirm that the newly created circuit appears on the Circuits tab list as a two way circuit Note Loopbacks operate only on ports in the OOS MT administrative state amp Note It is normal for a 2 7 160 LPBKTERMINAL DS1 DS3 or 2 7 161 LPBKTERMINAL EC1 condition to appear during a loopback setup The condition clears when you remove the loopback Create the terminal loopback on the destination port being tested a Go to the node view of the destination node From the View menu choose Go To Other Node e Choose the node from the drop down list in the Select Node dialog box and click OK b In node view double click the destina
210. al not covered in the document Caution A Means reader be careful In this situation the user might do something that could result in equipment damage or loss of data Warning Waarschuwing Varoitus Attention IMPORTANT SAFETY INSTRUCTIONS This warning symbol means danger You are in a situation that could cause bodily injury Before you work on any equipment be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents Use the statement number provided at the end of each warning to locate its translation in the translated safety warnings that accompanied this device Statement 1071 SAVE THESE INSTRUCTIONS BELANGRIJKE VEILIGHEIDSINSTRUCTIES Dit waarschuwingssymbool betekent gevaar U verkeert in een situatie die lichamelijk letsel kan veroorzaken Voordat u aan enige apparatuur gaat werken dient u zich bewust te zijn van de bij elektrische schakelingen betrokken risico s en dient u op de hoogte te zijn van de standaard praktijken om ongelukken te voorkomen Gebruik het nummer van de verklaring onderaan de waarschuwing als u een vertaling van de waarschuwing die bij het apparaat wordt geleverd wilt raadplegen BEWAAR DEZE INSTRUCTIES T RKEIT TURVALLISUUSOHJEITA T m varoitusmerkki merkitsee vaaraa Tilanne voi aiheuttaa ruumiillisia vammoja Ennen kuin k sittelet laitteistoa huomioi s hk piirien k sittelemiseen liittyv t riskit ja tut
211. alling power supply and cables are located Improperly connected power supply in the Install Hardware chapter of the Cisco ONS 15310 CL and Cisco ONS 15310 MA Procedure Guide Power supplies may be disconnected by reversing the appropriate procedure for AC or DC power Note The ONS 15310 CL and ONS 15310 MA require a constant source of DC power to properly function Input power is 48 VDC Power requirements range from 42 VDC to 57 VDC Note A newly installed ONS 15310 CL or ONS 15310 MA that is not properly connected to its power supply does not operate Power problems can be confined to a specific node or can affect several pieces of equipment on the site Note A loss of power or low voltage can result in a loss of traffic and causes the LCD clock on the node to default to January 1 1970 00 04 15 To reset the clock in node view click the Provisioning gt General tabs and change the Date and Time fields Only trained and qualified personnel should be allowed to install replace or service this equipment Statement 1030 During this procedure wear grounding wrist straps to avoid ESD damage to the card Do not directly touch the backplane with your hand or any metal tool or you could shock yourself Statement 94 Caution Operations that interrupt power supply or short the power connections to the system are service affecting 1 12 2 Power Consumption for Node and Cards Symptom You ar
212. an EC 1 Port Loopback procedure on page 2 157 Step2 If the condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 7 162 LPBKTERMINAL OCN Default Severity Not Alarmed NA Non Service Affecting NSA SONET Logical Object OCN A Loopback Terminal condition for an OC N port occurs when a software terminal inward loopback is active for an OC 3 or OC 12 port on the 15310 CL CTX or CTX2500 card y Note OC N terminal loopbacks do not typically return an AIS Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Chapter2 Alarm Troubleshooting BP 27163 LWBATVG S Note Performing a loopback on an in service circuit is Service Affecting SA If you did not perform a lockout or Force switch to protect traffic the LPBKTERMINAL condition can also be accompanied by a more serious alarm such as LOS For information about troubleshooting electrical circuits with loopbacks refer to the 1 2 Identify Points of Failure on an Electrical Circuit Path section on page 1 3 for optical circuits refer to the 1 3 Identify Points of Failure on an OC N Circuit Path section on page 1 14 Terminal loopbacks are described in the 1 1 2 Terminal Loopback section on page 1 3 Clear the LPBKTERMINAL OCN Condition Step 1 Complete the Clear an OC N Port Facility or Terminal Loopback
213. and observe the card boot process If the card fails to boot replace the card H Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter1 General Troubleshooting 111 Fiber and Cabling W 1 11 Fiber and Cabling This section explains problems typically caused by cabling connectivity errors It also includes instructions for crimping CAT 5 cable and lists the optical fiber connectivity levels 1 11 1 Bit Errors Appear for a Traffic Card Symptom A traffic card has multiple bit errors Table 1 30 describes the potential cause of the symptom and the solution Table 1 30 Bit Errors Appear for a Line Card Possible Problem Solution Faulty cabling or low Troubleshoot cabling problems using the 1 1 Network Troubleshooting optical line levels Tests section on page 1 2 Troubleshoot low optical levels using procedures in the 1 11 2 Faulty Fiber Optic Connections section on page 1 69 Note Bit errors on line traffic ports usually originate from cabling problems or low optical line levels The errors can be caused by synchronization problems especially if pointer justification PJ errors are reported Use a test set whenever possible because the cause of the errors could be external cabling fiber or external equipment connecting to the node 1 11 2 Faulty Fiber Optic Connections A Symptom A line card has multiple SONET alarms and or signal errors Table 1 31 describes the p
214. apter 4 Error Messages Table 4 1 Error Warning ID Error Messages continued Error Warning Message Description EID 2195 The circuit VLAN list cannot be mapped to one spanning tree Refer to the error message text You can view the VLAN Spanning Tree table or reassign VLANs EID 2196 Unable to relaunch the CTC 0 There is an error relaunching CTC EID 2197 CORBA failure Unable to proceed There was a CORBA failure and the task cannot proceed Verify the Java version EID 2198 Unable to switch to the 0 view CTC is unable to switch to the specified view EID 2199 Login failed on 0 1 The login failed on the specified tasks EID 2200 CTC has detected a jar file deletion The jar file was used to Refer to the error message text manage one or more nodes This CTC session will not be able to manage those nodes and they will appear gray on the network map It is recommended that you exit this CTC session and start a new one EID 2202 Intra node circuit must have two sources to be Dual Ring Intranode circuit must have two sources to Interconnect be a dual ring interconnect DRI EID 2203 No member selected You must select a member EID 2204 Number of circuits must be a positive integer The number of circuits cannot be zero or negative EID 2205 Circuit Type must be selected You must select a circuit type EID 2206 Unable to autoselect profile Ple
215. ar the AIS Condition procedure on page 2 18 Step2 If the condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 1 191 RFI L Default Severity Not Reported NR Non Service Affecting NSA SONET Logical Objects EC1 OCN E Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter2 Alarm Troubleshooting 27192 RFI P BM A Remote Fault Indication RFI Line condition occurs when the ONS 15310 CL or ONS 15310 MA detects an RFI in OC 3 or OC 12 port SONET overhead because of a fault in another node Resolving the fault in the adjoining node clears the RFI L condition in the reporting node RFI L indicates that the condition is occurring at the line level Clear the RFI L Condition Step 1 Log into the node at the far end of the reporting ONS 15310 CL or ONS 15310 MA Step2 Identify and clear any alarms particularly the LOS OCN alarm on page 2 98 Step3 If the condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 7 192 RFI P Default Severity Not Reported NR Non Service Affecting NSA SONET Logical Objects STSMON STSTRM An RFI Path condition occurs when the ONS 15310 CL or ONS 15310 MA detects an RFI in the an STS 1 signal SONET overhead because of a fault in another node Resolvin
216. ar the DATAFLT Alarm Step 1 Complete the Soft or Hard Reset a Controller Card procedure on page 2 153 A Caution Avoid soft resetting multiple ONS 15310 MA cards at one time doing so might cause an unexpected traffic hit Step2 Ifthe alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 7 47 DBOSYNC Default Severity Major MJ Service Affecting SA Logical Object NE The Standby Database Out Of Synchronization alarm applies to the ONS 15310 MA platform and occurs when the standby CTX2500 card database does not synchronize with the active database on the active CTX2500 card A Caution If you reset the active CTX2500 card while this alarm is raised you will lose current provisioning Clear the DBOSYNC Alarm Step 1 Save a backup copy of the active CTX2500 card database Refer to the Maintain the Node chapter in the Cisco ONS 15310 CL and Cisco ONS 15310 MA Procedure Guide for procedures Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Chapter2 Alarm Troubleshooting l 2748 DISCONNECTED Step2 Make a minor provisioning change to the active database to see if applying a provisioning change clears the alarm a In node view click the Provisioning General General tabs b In the Description field make a small change such as adding a period to the existing entr
217. armed NA Non Service Affecting NSA SONET Logical Object DS3 The DS 3 Idle condition indicates that the DS 3 port is receiving an idle signal from a 15310 CL CTX ONS 15310 MA DS1 28 DS3 EC1 3 or ONS 15310 MA DS1 84 DS3 EC1 3 DS 1 port meaning that the payload of the signal contains a repeating pattern of bits The INC ISD condition occurs when the transmitting port has an OOS MA MT service state It is resolved when the OOS MA MT state ends amp Note INC ISD is a condition and not an alarm It is for information only and does not require troubleshooting 2 7 114 INCOMPATIBLE SEND PDIP Default Severity Minor MN Non Service Affecting NSA SONET Logical Object SYSTEM The Incompatible Software alarm is raised when CTC S send PDIP provisioning differs from host node s provisioning Clear the INCOMPATIBLE SEND PDIP Alarm Step 1 Reconfigure CTC s send PDI P alarm capability to align with the host node settings Step2 Ifthe alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 7 115 INCOMPATIBLE SW Default Severity Minor MN Non Service Affecting NSA SONET SONET Logical Object NE The Incompatible Software alarm is raised when CTC cannot connect to the NE due to incompatible versions of software between CTC and the NE The alarm is cleared by restarting CTC in order to redownload the CTC jar files from the NE
218. as LOS or AIS L originating at the transmit node If the GFP LFD alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 to report a Service Affecting SA problem 2 7 102 GFP UP MISMATCH Default Severity Major MJ Service Affecting SA SONET Logical Object CE100T E Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter2 Alarm Troubleshooting S 27103 HELLO MN The GFP User Payload Mismatch is raised against Fibre Channel FICON ports supporting GFP It occurs when the received frame user payload identifier UPI does not match the transmitted UPI and all frames are dropped The alarm is caused by a provisioning error such as the port media type not matching the remote port media type For example the local port media type could be set to Fibre Channel 1 Gbps ISL or Fibre Channel 2 Gbps ISL and the remote port media type could be set to FICON 1 Gbps ISL or FICON 2 Gbps ISL Note For more information about Ethernet cards refer to the Cisco ONS 15310 CL and Cisco ONS 15310 MA Ethernet Card Software Feature and Configuration Guide Clear the GFP UP MISMATCH Alarm Step 1 Step 2 Step 3 Ensure that the transmit port and receive port are identically provisioned for distance extension by completing the following steps a Double click the card to display the card view b C
219. as originally provisioned for click the cell to display the range of choices and click the original entry Click Apply Log into a node on the network If you are already logged in continue with Step 2 In node view click the Circuits tab Click the circuit row to highlight it and click Delete Click Yes in the Delete Circuits dialog box Verify or Create Node DCC Terminations Step 1 Step 2 Step 3 Step 4 Log into a node on the network If you are already logged in continue with Step 2 In node view click the Provisioning Comm Channels SDCC tabs View the Port column entries to see where terminations are present for a node If terminations are missing proceed to Step 4 If necessary create a DCC termination by completing the following steps a Click Create b In the Create SDCC Terminations dialog box click the ports where you want to create the DCC termination To select more than one port press the Shift key c In the port state area click the Set to IS radio button Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Chapter2 Alarm Troubleshooting BE 2104 Generic Signal and Circuit Procedures d Verify that the Disable OSPF on Link check box is unchecked e Click OK Clear an OC N Port Facility or Terminal Loopback Circuit Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Log into a node on the network If you are already logged in continue wit
220. ase select profile s to store Refer to the error message text and try again EID 2207 You cannot add this span Either the ring name is too big i e Reduce the length of the ring name or ring name length is greater than 0 or the endpoints do not remove the alphanumberic characters from support alphanumeric IDs the end points EID 2208 This is an invalid or unsupported JRE The version of Java Runtime Environment JRE is either invalid or unsupported EID 2209 The user name must be at least 0 characters long The user name must be at least of the specified character length EID 2210 No package name selected You must select a package name EID 2211 No node selected for upgrade You must select a node for the upgrade EID 2212 Protected Line is not provisionable The protected line cannot be provisioned Choose another line WID 2213 The current type or state of some drops does not allow the new The circuit state specified by 0 cannot be circuit state of 0 to be applied to them indirectly applied to the selected drops EID 2214 The node is disconnected Please wait till the node reconnects Refer to the error message text EID 2215 Error while leaving 0 page There was an error while leaving the specified page EID 2216 Error while entering 0 page There was an error while entering the specified page EID 2217 Some conditions could not be retrieved from the network view Refer to the error message text
221. assis slots are covered with filler cards These aid in airflow management Step4 Ifthe alarm persists log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC to report a Service Affecting SA problem 1 800 553 2447 if it applies to the NE or a Non Service Affecting NSA problem if it applies to equipment gi Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter2 Alarm Troubleshooting 27109 HI TXPOWER BI 2 7 109 HI TXPOWER Default Severity Minor MN Non Service Affecting NSA SONET Logical Objects EQPT OCN DWDM Logical Object PPM The Equipment High Transmit Power alarm is an indicator on the OC N port transmitted optical signal power HI TXPOWER occurs when the measured optical power of the transmitted signal exceeds the threshold Note For information about this alarm that applies to DWDM objects refer to the Alarm Troubleshooting chapter in the Cisco ONS 15454 DWDM Troubleshooting Guide Clear the HI TXPOWER Alarm Step 1 In node view display the card view for the controller card 15310 CL CTX or CTX2500 card Step2 Click the Provisioning gt Optical gt Optics Thresholds tabs Step3 Decrease change toward the negative direction the OPT HIGH column value by 1 Step4 If the card transmit power setting cannot be lowered without disrupting the signal complete the Physically Replace a Card procedure on page
222. ate Node OC N Port procedure on page 1 18 leave the optical test set connected to the OC N port in the source node b If you are starting the current procedure without the optical test set connected to the OC N port use appropriate cabling to attach the Tx and Rx terminals of the optical test set to the port you are testing c Adjust the test set accordingly gi Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter1 General Troubleshooting 13 5 Perform a Terminal Loopback on an Intermediate Node OC N Port Bil Step2 Use CTC to set up the terminal loopback circuit on the port being tested a Click the Circuits tab and click Create b Give the circuit an easily identifiable name such as OCN1toOCNA c Setcircuit Type and Size to the normal preferences such as STS and STSI d Leave the Bidirectional check box checked and click Next e In the Circuit Source dialog box fill in the source Node Slot Port and Type where the test set is connected and click Next f In the Circuit Destination dialog box fill in the destination Node Slot Port and Type the OC N port in the intermediate node and click Finish Step3 Confirm that the newly created circuit appears on the Circuits tab list as a two way circuit S Note Itis normal for a 2 7 162 LPBKTERMINAL OCN condition to appear during a loopback setup The condition clears when you remove the loopback Step4 Create the terminal loopback o
223. ately 15 PPM to 15 PPM For optical line timing the proper frequency range is approximately 16 PPM to 16 PPM Step2 If the SYNC FREQ condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 1 2322 SYNCPRI Default Severity Minor MN Non Service Affecting NSA for EXT SREF Major MJ Service Affecting SA for NE SREF SONET Logical Objects EXT SREF NE SREF Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Chapter2 Alarm Troubleshooting Wb 27233 SYNCSEC A Loss of Timing on Primary Reference alarm occurs when the ONS 15310 CL or ONS 15310 MA loses the primary timing source reference 1 The system uses three ranked timing references The timing references are typically two BITS level or line level sources and an internal reference If SYNCPRI occurs the system should switch to its secondary timing source reference 2 Switching to a secondary timing source also triggers the SWTOSEC alarm on page 2 134 Clear the SYNCPRI Alarm Step 1 Step 2 Step 3 Step 4 Step 5 In node view click the Provisioning gt Timing gt General tabs Verify the current configuration for REF 1 of the NE Reference If the primary timing reference is a BITS input complete the Clear the LOS BITS Alarm procedure on page 2 93 If the primary reference clock is an incoming port on the ONS
224. ation 0 exceeds the limit of 1 characters The specified location exceeds the specified character limit EID 3175 The operator identifier 0 exceeds the limit of 1 The specified operator identifier exceeds characters the specified character limit EID 3176 The operator specific information 0 exceeds the limit of The specified operator specific information 1 characters exceeds the specified character limit EID 3177 The node name cannot be empty The specified name is empty EID 3178 The name 0 exceeds the limit of 1 characters The specified name exceeds the specified character limit EID 3179 Protect card is in use Refer to the error message text EID 3180 1 1 Protection Group does not exist Create a 1 1 protection group EID 3181 Y Cable Protection Group does not exist Refer to the error message text EID 3182 The Topology Element is in use and cannot be deleted as You cannot delete the topology element requested which is in use EID 3183 Error Deleting Protection Group CTC encountered an error while deleting the protection group EID 3184 No 0 selected You must select an item before completing this task EID 3185 There is a protection switch operation on this ring Therefore Refer to the error message text it cannot be deleted at this time EID 3186 Busy 0 is 1 and cannot be deleted as requested The request cannot be completed EID 3187 Error deleting trap destination CTC encountere
225. available for selected port Refer to the error message text EID 3295 This card does not support RMON thresholds Refer to the error message text EID 3296 Buffer to buffer credit is only supported for Fibre Channel FC Refer to the error message text and FICON EID 3298 ALS Auto Restart is not supported by this interface Refer to the error message text EID 3300 Can not have duplicate OSPF area IDs OSPF area IDs should be unique EID 3301 LAN metric may not be zero Refer to the error message text EID 3302 Standby 0 not ready Standby controller card is not ready EID 3303 DCC Area ID and 0 conflict DCC Area ID and ring type specified by 1 0 conflict each other due to the details specified by 1 EID 3304 DCC number is out of range Enter a DCC number that is within the range EID 3305 Can not have OSPF turned on on the LAN interface and the You cannot have the default OSPF area on a back bone area set on a DCC interface DCC while OSPF is enabled on the LAN EID 3306 Ethernet circuits must be bidirectional Refer to the error message text EID 3307 Error while creating connection object at 0 CTC encountered an error at the specified connection while creating the connection EID 3308 DWDM Link can be used only for optical channel circuits Refer to the error message text EID 3309 OCH NC circuit link excluded wrong direction The optical channel circuit does not allow the specified link to be included because it i
226. bidirectional circuit that originates on the source node Ethernet port and loops back on the intermediate node port You then proceed with the terminal loopback test If you successfully complete a terminal loopback on the node this node is excluded from possible sources of circuit trouble Caution Performing a loopback on an in service circuit is service affecting Note Terminal loopbacks require on site personnel Complete the Create a Terminal Loopback on Intermediate Node OC N Ports procedure on page 1 37 gi Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter1 General Troubleshooting 164 Perform a Terminal Loopback on Intermediate Node OC N Ports W Create a Terminal Loopback on Intermediate Node OC N Ports Step 1 Step 2 Step 3 Step 4 Step 5 Connect a test set to the 15310 CL CTX or CTX2500 port you are testing y Note For specific procedures to connect set up and use the test set equipment consult the manufacturer a If you just completed the 1 6 3 Perform a Facility Loopback on an Intermediate Node OC N Port procedure on page 1 33 for the Ethernet circuit leave the test set hooked up to the intermediate node port b If you are starting the current procedure without the test set hooked up to the source port use appropriate cabling to attach the Tx and Rx terminals of the test set to the port you are testing Both Tx and Rx connect t
227. bleshooting Wb 27189 PWR FAIL B Step4 Ifthe alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 1 189 PWR FAIL B Default Severity Minor MN Non Service Affecting NSA SONET Logical Object EQPT The Equipment Power Failure at Connector B alarm occurs when there is no power supply from the main power connector to the equipment This alarm occurs on the electrical interface or the controller card A Warning Before working on equipment that is connected to power lines remove jewelry including rings necklaces and watches Metal objects will heat up when connected to power and ground and can cause serious burns or weld the metal object to the terminals Statement 43 Clear the PWR FAIL B Alarm Step 1 Complete the Clear the PWR FAIL A Alarm procedure on page 2 117 Step2 Ifthe alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 1 190 RAI Default Severity Not Alarmed NA Non Service Affecting NSA SONET Logical Objects DS1 DS3 The Remote Alarm Indication RAI condition signifies an end to end failure The error condition is sent from one end of the SONET path to the other RAI on a DS 3 port indicates that the far end node is receiving a DS 3 AIS Clear the RAI Condition Step 1 Complete the Cle
228. boxes Complete the 1 6 6 Perform a Terminal Loopback on a Destination Node Ethernet Port procedure on page 1 42 1 6 6 Perform a Terminal Loopback on a Destination Node Ethernet Port A The terminal loopback at the destination node port is the final local hardware error elimination in the circuit troubleshooting process If this test is completed successfully you have verified that the circuit is good up to the destination port Caution Performing a loopback on an in service circuit is service affecting Note Terminal loopbacks require on site personnel Complete the Create the Terminal Loopback on a Destination Node Ethernet Port procedure on page 1 42 Create the Terminal Loopback on a Destination Node Ethernet Port Step 1 Connect a test set to the CE100T 8 port that you are testing amp Note For specific procedures to connect set up and use the test set equipment consult the manufacturer a Ifyou just completed the 1 6 5 Perform a Facility Loopback on a Destination Node Ethernet Port procedure on page 1 39 leave the test set hooked up to the source port H Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter 1 General Troubleshooting Step 2 Step 3 Step 4 Step 5 Step 6 1 6 6 Perform a Terminal Loopback on a Destination Node Ethernet Port Hi b If you are starting the current procedure without the test set hooked up to the s
229. cached JARs because another application may have the JAR files running for example another instance of CTC EID 1005 An error occurred while writing to the 0 file CTC encountered an error while writing to log files preference files etc EID 1006 The URL used to download 0 is malformed The URL used to download the specified JAR file is incorrect EID 1007 An I O error occurred while trying to download 0 An input or output exception was encountered when CTC tried to download the specified JAR file EID 1018 Password must contain at least 1 alphabetic 1 numeric and 1 The password is invalid special character or 96 Password shall not contain the associated user ID EID 1019 Could not create 0 CTC could not create the file due to an Please enter another filename invalid filename EID 1020 Fatal exception occurred exiting CTC CTC was unable to switch from the node or Unable to switch to the Network view card view to the network view and is now shutting down EID 1021 Unable to navigate to 0 CTC was uanble to display the requested view node or network EID 1022 A session cannot be opened right now with this slot Most likely Refer to the error message text someone else using a different CTC already has a session opened with this slot Please try again later E Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter 4 Error Messages Table 4 1 Error Messages
230. cast address of a node IP EID 6029 The next hop of a static route cannot be the same as the Static route must have the default route as destination of the route or an internal network 0 the next hop and not destination of the route or internal network EID 6030 The next hop of a static default route must be the provisioned The default route is selected for networks default router that do not have a specific route EID 6031 No more static routes can be created You have reached the maximum number of static routes EID 6032 This static route already exists Refer to the error message text EID 6033 Previous operation is still in progress Another operation is in progress You must try after sometime EID 6035 Parent entity does not exist Refer to the error message text EID 6036 Parent PPM entity does not exist Create a parent entity for the PPM EID 6037 Equipment type is not supported CTC does not support this equipment EID 6038 Invalid PPM port Refer to the error message text EID 6039 Card is part of a regeneration group Select another card EID 6040 Out of memory Refer to the error message text EID 6041 Port is already present Refer to the error message text EID 6042 Port is used as timing source Choose another port because the selected port is being used as a timing source EID 6043 DCC or GCC is present Refer to the error message text EID 6044 Card or port is part of protection group Refer to the error message text EID 6045 Port
231. ccurred EID 6124 Invalid ALS recovery pulse interval Refer to the error message text EID 6125 Invalid ALS recovery pulse duration Refer to the error message text EID 6126 The current setting does not support the specified ALS mode Refer to the error message text EID 6127 All enabled routers are required to have the same area Refer to the error message text EID 6128 A software download is in progress Configuration changes that Refer to the error message text results a card reboot can not take place during software download Please try again after software download is done EID 6129 The payload configuration and card mode are incompatible Refer to the error message text EID 6135 DCC is present A data communication channel DCC already exists EID 6136 Unable to provision 0 CTC was not able to provision the specified port or card Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Chapter4 Error Messages Table 4 1 Error Warning ID Error Messages continued Error Warning Message Description EID 6137 Cannot disable multishelf Multishelf is not supported on equipment is already disabled or modules on the shelf are currently in use EID 6138 Invalid LAN configuration Verify the LAN configuration EID 6139 Invalid card s present Non DWDM cards cannot be added to an a Please remove all non MSTP cards and try again DWDM node Remove the cards
232. ccurs if the timing signal from the Slot 3 CTX2500 card has an error If the Slot 4 CTX2500 card and all other cards on the shelf raise this alarm the alarm processor on the Slot 3 CTX2500 card clears the alarm on the other cards and raises this alarm against the Slot 4 CTX2500 card only gi Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter2 Alarm Troubleshooting 27 42 CONTBUS DISABLED W Clear the CONTBUS CLK B Alarm Step 1 Step 2 Step 3 Step 4 If a single traffic port is reporting the alarm and it is part of a path protection complete the Initiate a Force Switch for All Circuits on a Path Protection Span procedure on page 2 151 If the traffic port is part of a 1 1 protection group complete the Clear a 1 1 Force or Manual Switch Command procedure on page 2 149 S Note If the active CTX2500 card is reporting the alarm shelf control should already have switched off the card Complete the appropriate procedure in the 2 10 3 Physical Card Reseating and Replacement section on page 2 154 for the reporting card If the alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 If traffic was manually switched in a 1 1 protection group revert traffic to the original port by completing the Clear a 1 1 Force or Manual Switch Command procedure on page 2 149 If traffic was
233. ce and troubleshoot any routers between the node and CTC If the alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 in order to report a Service Affecting SA problem gi Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter2 Alarm Troubleshooting 2738 CLDRESTART W 2 7 38 CLDRESTART Default Severity Not Alarmed NA Non Service Affecting NSA SONET Logical Object EQPT The Cold Restart condition occurs when an Ethernet card is reseated or replaced or when the ONS 15310 CL or ONS 15310 MA power is initialized Clear the CLDRESTART Condition Step 1 If the condition is raised on the controller card it should clear after booting If the condition is raised on an Ethernet card complete the Remove and Reinsert Reseat a Card procedure on page 2 154 A Caution Always use the supplied electrostatic discharge wristband when working with a powered ONS 15310 CL or ONS 15310 MA Step2 Ifthe condition raised against an Ethernet card does not clear complete the Physically Replace a Card procedure on page 2 154 for the card D Note When you replace a card with the identical type of card you do not need to make any changes to the database Step3 If the condition does not clear log into the Technical Support Website at http www cisco com techsupport for more informati
234. ce of 100 mm could pose an eye hazard Statement 1056 Warning amp Use of controls adjustments or performing procedures other than those specified could result in hazardous radiation exposure Statement 1057 Note Some levels of BER errors such as 1E 9 dBm take a long period of time to raise or clear about 9 000 seconds or 150 minutes If the SD threshold is provisioned at 1E 9 dBm rate the SD alarm needs at least one and one half hours to raise and then another period at least as long to clear E Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter2 Alarm Troubleshooting D 2 7 199 SD L W Note The recommended test set for use on all SONET ONS electrical ports is the Omniber 718 Clear the SD DS1 DS3 Condition Step 1 A Complete the Clear a DS 3 or DS 1 Port Loopback Circuit procedure on page 2 156 Caution Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Step 9 Step 10 2 7 199 SD L Always use the supplied electrostatic discharge wristband when working with a powered ONS 15310 CL or ONS 15310 MA Ensure that the fiber connector for the port is completely plugged in For more information about cable connections refer to the Install Hardware chapter in the Cisco ONS 15310 CL and Cisco ONS 15310 MA Procedure Guide If the BER threshold is correct and at the expected level use a test set to measure the powe
235. cedure on page 2 154 for the controller card 15310 CL CTX or CTX2500 card Caution Removing a card that currently carries traffic on one or more ports can cause a traffic hit To avoid this perform an external switch if a switch has not already occurred See the 2 10 1 Protection Switching Lock Initiation and Clearing section on page 2 147 for commonly used traffic switching procedures A Caution Always use the supplied electrostatic discharge wristband when working with a powered ONS 15310 CL or ONS 15310 MA D Note When you replace a card with the identical type of card you do not need to make any changes to the database Step2 Ifthe alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 7 140 LO LASERTEMP The Equipment Low Laser Optical Transceiver Temperature alarm applies to the TXP and MXP cards For more information about this alarm refer to the Alarm Troubleshooting chapter of the Cisco ONS 15454 DWDM Troubleshooting Guide gi Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter2 Alarm Troubleshooting 2 7 141 LOM amp 27131 LOM W Default Severity Critical CR Service Affecting SA for STSMON and STSTRM Major MJ for VI TERM SONET Logical Objects STSMON STSTRM VT TERM The Optical Transport Unit OTU Loss of Multiframe is a VCAT member
236. ch if a switch has not already occurred Refer to the procedures in the 2 10 1 Protection Switching Lock Initiation and Clearing section on page 2 147 For more information refer to the Maintain the Node chapter in the Cisco ONS 15310 CL and Cisco ONS 15310 MA Procedure Guide Resend test traffic on the loopback circuit with a known good card installed Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Chapter1 General Troubleshooting MI 166 Performa Terminal Loopback on a Destination Node Ethernet Port Step 3 Step 4 Step 5 Step 6 Step 7 If the test set indicates a good circuit the problem was probably the defective card Return the defective card to Cisco through the RMA process Contact Cisco Technical Support 1 800 553 2447 Complete the Physically Replace a Card procedure on page 2 154 for the faulty card Clear the facility loopback on the port a Double click the CE100T 8 card and click the Maintenance gt Loopback tabs b Choose None from the Loopback Type column for the port being tested c Choose the appropriate state IS OOS DSBLD OOS MT from the Admin State column for the port being tested d Click Apply e Click Yes in the confirmation dialog box Clear the facility loopback circuit a Click the Circuits tab b Choose the loopback circuit being tested c Click Delete d Click Yes in the Delete Circuits dialog box Do not check any check
237. chnical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 7 158 LPBKFACILITY OCN Default Severity Not Alarmed NA Non Service Affecting NSA SONET Logical Object OCN A Loopback Facility condition for an OC N signal occurs when a software facility line loopback is active for an OC 3 or OC 12 port on the 15310 CL CTX or CTX2500 card For information about troubleshooting optical circuits with loopbacks refer to the 1 3 Identify Points of Failure on an OC N Circuit Path section on page 1 14 Facility loopbacks are described in the 1 1 1 Facility Loopback section on page 1 2 Note OC N facility loopbacks do not transmit an AIS in the direction away from the loopback Instead of AIS a continuance of the signal transmitted to the loopback is provided Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 EXC Chapter2 Alarm Troubleshooting W 27159 LPKTERMINAL CE100T A Caution CTC permits loopbacks to be performed on an in service IS circuit Loopbacks are Service Affecting SA amp Note Before performing a facility line loopback on an OC 3 or OC 12 port ensure the card contains at least two DCC paths to the node where the card is installed A second DCC path provides a nonlooped path to log into the node after the loopback is applied thus enabling you to remove the facility loopback Ensuring a second
238. chsupport for more information or call Cisco TAC 1 800 553 2447 2 1 68 EXTRA TRAF PREEMPT The EXTRA TRAF PREEMPT alarm is not used in the ONS 15310 platforms in this release It is reserved for future development 2 7 69 FAILTOSW Default Severity Not Alarmed NA Non Service Affecting NSA SONET Logical Object OCN The Failure to Switch to Protection Facility condition occurs when a working or protect optical facility switches to its companion port by using a MANUAL command For example if you attempt to manually switch traffic from an unused protect port to an in service working port the switch will fail because traffic is already present on the working port and you will see the FAILTOSW condition Clear the FAILTOSW Condition Step 1 Step 2 Look up and troubleshoot the higher priority alarm Clearing the higher priority condition frees the port and clears the FAILTOSW If the condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter2 Alarm Troubleshooting 2 7 70 FALTOSW PATH Mi 2 7 70 FAILTOSW PATH Default Severity Not Alarmed NA Non Service Affecting NSA SONET Logical Objects STSMON VTMON The Fail to Switch to Protection Path condition occurs when the circuit does not switch from the working path to the protect
239. cidentes Utilize o nimero da instruc o fornecido ao final de cada aviso para localizar sua traduc o nos avisos de seguranca traduzidos que acompanham este dispositivo GUARDE ESTAS INSTRU ES INSTRUCCIONES IMPORTANTES DE SEGURIDAD Este s mbolo de aviso indica peligro Existe riesgo para su integridad f sica Antes de manipular cualquier equipo considere los riesgos de la corriente el ctrica y familiar cese con los procedimientos est ndar de prevenci n de accidentes Al final de cada advertencia encontrar el n mero que le ayudar a encontrar el texto traducido en el apartado de traducciones que acompa a a este dispositivo GUARDE ESTAS INSTRUCCIONES Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H About this Guide HZ Document Conventions Varning VIKTIGA S KERHETSANVISNINGAR Denna varningssignal signalerar fara Du befinner dig i en situation som kan leda till personskada Innan du utf r arbete pa n gon utrustning m ste du vara medveten om farorna med elkretsar och k nna till vanliga f rfaranden for att f rebygga olyckor Anv nd det nummer som finns i slutet av varje varning for att hitta dess vers ttning i de versatta s kerhetsvarningar som medf ljer denna anordning SPARA DESSA ANVISNINGAR Figyelem FONTOS BIZTONS GI ELO R SOK Ez a figyelmezeto jel vesz lyre utal S r l svesz lyt rejto helyzetben van Mielott b rmely berendez sen munk t v gezte legyen figy
240. cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 1 22 AUD LOG LOW Default Severity Not Alarmed NA Non Service Affecting NSA SONET Logical Object NE The Audit Trail Log Low condition occurs when the audit trail log is 80 percent full S Note AUD LOG LOW is an informational condition and does not require troubleshooting 2 1 23 AUTOLSROFF The AUTOLSROFF ALARM is not used in the ONS 15310 platforms in this release It is reserved for development 2 7 24 AUTORESET Default Severity Minor MN Non Service Affecting NSA SONET Logical Object EQPT The Automatic System Reset alarm occurs when you change an IP address or perform any other operation that causes an automatic card level reboot AUTORESET typically clears after a card reboots up to ten minutes If the alarm does not clear complete the following procedure Clear the AUTORESET Alarm Step 1 Determine whether additional alarms are present that could have triggered an automatic reset If so troubleshoot these alarms using the applicable section of this chapter Step2 If the reporting card is an ML 100T 8 or CE 100T 8 card and automatically resets more than once a month with no apparent cause complete the Physically Replace a Card procedure on page 2 154 A Caution Always use the supplied electrostatic discharge wristband when working with a powered ONS 15310 CL or ONS 15310 MA Cisco ONS 15310 CL a
241. cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 in order to report a Service Affecting SA problem 2 1 2212 SSM DUS Default Severity Not Alarmed NA Non Service Affecting NSA SONET Logical Objects BITS DS1 OCN The Synchronization Status SSM Message Quality Changed to Do Not Use DUS condition occurs when the synchronization status message SSM quality level degrades to DUS or is manually changed to DUS The signal is often manually changed to DUS to prevent timing loops from occurring Sending a DUS prevents the timing from being reused in a loop The DUS signal can also be sent for line maintenance testing wy Note SSM DUS is an informational condition It does not require troubleshooting 2 7 213 SSM FAIL Single Failure Default Severity Minor MN Non Service Affecting NSA Double Failure Default Severity Major MJ Service Affecting SA SONET Logical Objects BITS DS1 OCN The SSM Failed alarm occurs when the synchronization status messaging received by the ONS 15310 CL or ONS 15310 MA fails The problem is external to the system This alarm indicates that although the system is set up to receive SSM the timing source is not delivering valid SSM messages Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Chapter2 Alarm Troubleshooting B 27214 SSM OFF Clear the SSM FAIL Alarm Step 1 Verify that SSM is enabled on the external t
242. co ONS 15310 CL and Cisco ONS 15310 MA Procedure Guide Step2 Ifthe alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 7 18 AS CMD Default Severity Not Alarmed NA Non Service Affecting NSA SONET Logical Objects BPLANE CE100T DS1 DS3 ECI EQPT NE OCN PWR DWDM Logical Objects PPM SHELF Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter2 Alarm Troubleshooting S 2719 AS MT W The Alarms Suppressed by User Command condition applies to the network element NE object a single card or a port on a card It occurs when alarms are suppressed for that object and its subordinate objects For example suppressing alarms on a card also suppresses alarms on its ports Note For more information about suppressing alarms refer to the Manage Alarms chapter in the Cisco ONS 15310 CL and Cisco ONS 15310 MA Procedure Guide Clear the AS CMD Condition Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 2 7 19 AS MT For all nodes in node view click the Conditions tab Click Retrieve If you have already retrieved conditions look under the Object column and Eqpt Type column and note what entity the condition is reported against such as a port slot or shelf e Ifthe condition is reported against a slot and card alarms were either suppressed for the
243. commended but not required WID 1036 WARNING Deleting the CTC cache may cause any CTC Refer to the warning message text running on this system to behave in an unexpected manner EID 1037 Could not open 0 Please enter another filename Invalid file name CTC is unable to open the specified file Ensure that the file exists and the filename was typed correctly EID 1038 The file 0 does not exist The specified file does not exist EID 1039 The version of the browser applet does not match the version Refer to error message required by the network element Please close and restart your browser in order to launch the Cisco Transport Controller WID 1040 WARNING Running the CTC with a JRE version other than Refer to warning message the recommended JRE version might cause the CTC to behave in an unexpected manner WID 1041 An error occured while closing the 0 connection CTC encountered an error while closing the specified connection EID 2001 No rolls selected 0 No rolls were selected for the bridge and roll EID 2002 The Roll must be completed or cancelled before it can be You cannot delete the roll unless it has been deleted completed or cancelled Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter4 Error Messages Table 4 1 Error Warning ID Error Messages continued Error Warning Message Description
244. condition is only reported if the path protection is set up for revertive switching Clear the AUTOSW SFBER Condition Step 1 Complete the Clear the SF P Condition procedure on page 2 127 Step2 If the condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 H Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter2 Alarm Troubleshooting 2731 AUTOSW UNEO STSMON Mi 2 7 31 AUTOSW UNEO STSMON Default Severity Not Alarmed NA Non Service Affecting NSA SONET Logical Object STSMON The Automatic Path Protection Switch Caused by Unequipped condition indicates that an UNEQ alarm caused automatic path protection switching to occur see the UNEQ P condition on page 2 142 If the path protection is configured for revertive switching it reverts to the working path after the fault clears amp Note This condition is only reported if the path protection is set up for revertive switching Clear the AUTOSW UNEQ STSMON Condition Step 1 Complete the Clear the UNEQ P Alarm procedure on page 2 142 Step2 If the condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 7 32 AUTOSW UNEO VT MON Default Severity Minor MN Service Affecting SA SONET Logical Object V
245. condition occurs when the administrator disables the user or the account is inactive for a specified period This transient condition does not result in a standing condition 3 3 2 ADMIN DISABLE CLR The Disable Inactive Clear ADMIN DISABLE CLR condition occurs when the administrator clears the disable flag on the user account This transient condition does not result in a standing condition 3 3 3 ADMIN LOCKOUT The Admin Lockout of User ADMIN LOCKOUT condition occurs when the administrator locks a user account This transient condition does not result in a standing condition 3 3 4 ADMIN LOCKOUT CLR The Admin Lockout Clear ADMIN LOCKOUT CLR condition occurs when the administrator unlocks a user account or the lockout time expires This transient condition does not result in a standing condition 3 3 5 ADMIN LOGOUT The Admin Logout of User ADMIN LOGOUT condition occurs when the administrator logs off a user session This transient condition does not result in a standing condition 3 3 6 ADMIN SUSPEND The Suspend User ADMIN SUSPEND condition occurs when the password for a user account expires This transient condition does not result in a standing condition Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter3 Transient Conditions 3 37 ADMIN SUSPEND CLR Mi 3 3 7 ADMIN SUSPEND CLR The Suspend User Clear ADMIN SUSPEND CLR condition occurs when the user or administra
246. ct a different available port and begin the circuit creation process E Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter1 General Troubleshooting 19 14 Calculate and Design IP Subnets W 1 9 14 Calculate and Design IP Subnets Symptom You cannot calculate or design IP subnets on the ONS 15310 CL or ONS 15310 MA Table 1 19 describes the potential cause of the symptom and the solution Table 1 19 Calculate and Design IP Subnets Possible Problem Solution The IP capabilities of Cisco provides a free online tool to calculate and design IP subnets Go to the ONS 15310 CL and http www cisco com techtools ip addr html For information about ONS 15310 MA ONS 15310 CL or ONS 15310 MA IP capability refer to the require specific Cisco ONS 15310 CL and Cisco ONS 1310 MA Reference Manual calculations to properly design IP subnets 1 10 Circuits and Timing This section provides solutions to circuit creation and reporting errors as well as common timing reference errors and alarms 1 10 1 Circuit Transitions to Partial Status Symptom An automatic or manual transition of another state results in the OOS PARTIAL state at least one of the connections in the circuit is in IS NR state and at least one other connection in the circuit is in IS AINS OOS MT or OOS AINS state Table 1 20 describes the potential causes of the symptom and the solutions Table 1 20 Circuit in Partial Status Pos
247. ction No profiles were selected You tried to select an invalid profile Select another profile EID 2086 Invalid node selection No nodes were selected You tried to select an invalid node Select another node EID 2087 No profiles were selected Please select at least one profile Refer to the error message text EID 2088 Invalid profile name The profile name cannot be empty EID 2089 Too many copies of 0 exist Please choose another name Select a unique name Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 E Chapter4 Error Messages Table 4 1 Error Warning ID Error Messages continued Error Warning Message Description EID 2090 No nodes selected Please select the node s on which to store You must select one or more nodes on the profile s which you can store the profile EID 2091 Unable to switch to node 0 CTC is unable to switch to the specified node EID 2092 General exception error CTC encountered a general exception error while trying to complete the task EID 2093 Not enough characters in name 0 The name must have a minimum of six characters EID 2094 Password and confirmed password fields do not match You must make sure the two fields have the same password EID 2095 Illegal password The password you entered is not allowed 0 EID 2096 The user must have a security level You must have an assigned secu
248. curs when the NE timing source is manually switched to the primary timing source amp Note MANSWTOPRI is an informational condition and does not require troubleshooting 2 7 168 MANSWTOSEC Default Severity Not Alarmed NA Non Service Affecting NSA SONET Logical Objects EXT SREF NE SREF Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Chapter2 Alarm Troubleshooting l 27169 MANSWTOTHIRD The Manual Switch To Second Reference condition occurs when the NE timing source is manually switched to a second timing source S Note MANSWTOSEC is an informational condition and does not require troubleshooting 2 7 1609 MANSWTOTHIRD Default Severity Not Alarmed NA Non Service Affecting NSA SONET Logical Objects EXT SREF NE SREF The Manual Switch To Third Reference condition occurs when the NE timing source is manually switched to a third timing source Note MANSWTOTHIRD is an informational condition and does not require troubleshooting 2 7 1710 MANUAL REQ SPAN Default Severity Not Alarmed NA Non Service Affecting NSA SONET Logical Object OCN The Manual Switch Request on span condition occurs when a user initiates a Manual Span command to move traffic from a working span to a protect span This condition appears on the network view Alarms Conditions and History tabs The port where the MANUAL SPAN command was applied is marked with an M on
249. d EID 3228 0 termination s could not be created Refer to the error message text 1 EID 3229 RIP is active on the LAN Please disable RIP before enabling Turn off the Routing Information Protocol OSPF RIP on the LAN before enabling OSPF EID 3230 OSPF is active on the LAN Please disable OSPF before Turn off the OSPF on the LAN before enabling RIP enabling RIP EID 3231 Error in Set OPR An error was encountered while attempting to provision the optical power received OPR WID 3232 Cannot transition port state indirectly because the port is still Edit the port state while provisioning the providing services if the port state should be changed edit it port directly via port provisioning EID 3233 Current loopback provisioning does not allow this state Refer to the error message text transition EID 3234 Current synchronization provisioning does not allow this state You cannot transition the port state to the transition target date while in the current synchonization state EID 3235 Cannot perform requested state transition on this software Refer to the error message text version EID 3236 Database Restore failed 0 CTC failed to restore the specified database Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Chapter4 Error Messages Table 4 1 Error Warning ID Error Messages continued Error Warning Message Description
250. d an error deleting the trap destination Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter 4 Error Messages Table 4 1 Error Warning ID Error Messages continued Error Warning Message Description EID 3214 Could not get number of HOs for line The number of High Orders STS STM for the line is not available EID 3215 Error in refreshing Used frequently in pane classes to indicate a general error condition when trying to refresh from the model EID 3216 Invalid proxy port Refer to the error message text EID 3217 Could not refresh stats CTC could not refresh statistics values EID 3218 Unable to launch automatic node setup Refer to the error message text EID 3219 Unable to refresh automatic node setup information Failure trying to retrieve automatic node setup information EID 3220 Error refreshing row 0 Error refreshing the specified row EID 3222 Could not clear stats Refer to the error message text EID 3225 Error while refreshing pane Used frequently in pane classes to indicate a general error condition when trying to refresh from the model EID 3226 0 termination s could not be deleted 1 Refer to the error message text EID 3227 Unable to record a baseline performance metrics will remain CTC failed to set the baseline values while unchanged provisioning NE Previous values remain unchange
251. d span loss Refer to the error message text EID 3377 Wrong interface used The interface used for the card is wrong EID 3378 Duplicate origination patchcord identifier The provisionable patchcord identifier to the patchcord you are attempting to provision is already in use by another patchcord on the origination node EID 3379 Duplicate termination patchcord identifier The provisionable patchcord identifier to the patchcord you are attempting to provision is already in use by another patchcord on the remote node EID 3380 Unable to locate host Refer to the error message text EID 3381 Maximum Frame size must be between 0 and 1 and may be The frame size must be in the specified increased in increments of 2 range This can incremented by the specified value EID 3382 Number of credits must be between 0 and 1 The number of credits must be between the specified values Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Chapter4 Error Messages Table 4 1 Error Warning ID Error Messages continued Error Warning Message Description EID 3383 GFP Buffers Available must be between 0 and 1 and may The GFP buffers must be in the specified be increased in increments of 2 range This can incremented by the specified value WID 3384 You are about to force the use of Secure Mode for this chassis Refer to the warning m
252. d test set not the WBE 28 WBE 84 DS3 far end port FEAC functions will be available only when the DS3 port is configured in CBIT Framing Figure 1 2 Diagram of FEAC Circuit Node A Node B Tx Tx Rx Tx se 7 ZE CPE efit Rx Rx Tx Rx 7 C Test Set OC48 WBE Ring WBE Near End OC48 OC48 Far End EY 1 4 1 FEAC Send Code The Send Code column on the WBE 28 W BE 84 cards Maintenance tab only applies to OOS MA MT ports configured for CBIT framing The column lets a user select No Code the default or line loop code Selecting line loop code inserts a line loop activate FEAC in the CBIT overhead transmitting to the connected facility This code initiates a loopback from the facility to the ONS 15310 MA Selecting No Code sends a line loop deactivate FEAC code to the connected equipment which will remove the loopback gi Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter1 General Troubleshooting 142 WBE 28 WBE 84 Inhibit FEAC Loopback W 1 4 2 WBE 28 WBE 84 Inhibit FEAC Loopback WBE 28 WBE 84 DS3 ports initiate loopbacks when they receive FEAC line loop codes If the Inhibit FE Lbk check box is checked for a DS3 port that port ignores any FEAC line loop codes it receives and will not loop back return them If you inhibit a DS3 port s far end loopback response this DS3 port is not restr
253. de is not LCAS enabled but the receiving node does have the capability enabled Both source and destination nodes must have LCAS enabled Otherwise the LCAS CRC condition persists on the VCG Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Chapter2 Alarm Troubleshooting BP 27125 LCAS RX FAIL Step 1 Step 2 Step 3 Step 4 Look for and clear any bit error rate conditions at the transmit node If no equipment or SONET path errors exist ensure that the remote node has LCAS enabled on the circuit by completing the following steps a In node view click the Circuits tab b Choose the VCAT circuit and click Edit c In the Edit Circuit window click the General tab d Verify that the Mode column says LCAS If the column does not say LCAS complete the Delete a Circuit procedure on page 2 155 and recreate itin LCAS mode using the instructions in the Cisco ONS 15310 CL and Cisco ONS 15310 MA Ethernet Card Software Feature and Configuration Guide If the condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 0 0 1 LCAS RX FAIL Default Severity Not Alarmed NA Non Service Affecting NSA SONET Logical Objects STSTRM VT TERM The LCAS VCG Member Receive Side In Fail condition is raised against ML 100T 8 Ethernet cards with LCAS enabled VCG or software enabled LCAS SW LCAS VCG LC
254. dition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 7 61 ERFI P PAYLD Default Severity Not Reported NR Non Service Affecting NSA SONET Logical Objects STSMON STSTRM The Three Bit ERFI Path Payload condition is triggered on DS 1 DS 3 or VT circuits when the PLM P alarm on page 2 115 alarm is raised on the transmission signal Clear the ERFI P PAYLD Condition Step 1 Complete the Clear the PLM P Alarm procedure on page 2 115 This should clear the ERFI condition Step2 If the condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 1 62 ERFI P SRVR Default Severity Not Reported NR Non Service Affecting NSA SONET Logical Objects STSMON STSTRM The Three Bit ERFI Path Server condition is triggered on DS 1 DS 3 or VT circuits when the AIS P alarm on page 2 19 or the LOP P alarm on page 2 91 is raised on the transmission signal Clear the ERFI P SRVR Condition Step 1 Complete the Clear the LOP P Alarm procedure on page 2 91 This should clear the ERFI condition Step2 If the condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 7 63 ERROR CONFIG Default Severity Minor MN Non Service Aff
255. ds for all alarms and conditions generated by the ONS system Chapter 3 Transient Conditions describes transient temporary conditions e Chapter 4 Error Messages lists ONS 15310 CL error messages and their definitions Related Documentation Use the Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide in conjunction with the following publications e Cisco ONS 15310 CL and Cisco ONS 15310 MA Procedure Guide Provides installation turn up test and maintenance procedures Cisco ONS 15310 CL and Cisco ONS 15310 MA Reference Manual Provides detailed card specifications hardware and software feature descriptions network topology information and network element defaults gi Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 About this Guide Document Conventions Wl Cisco ONS SONET TLI Command Guide Provides a full TL1 command and autonomous message set including parameters AIDs conditions and modifiers for the Cisco ONS 15454 ONS 15327 ONS 15600 ONS 15310 CL and ONS 15310 MA systems Cisco ONS SONET TL Reference Guide Provides general information procedures and errors for TL1 in the Cisco ONS 15454 ONS 15327 ONS 15600 ONS 15310 CL and ONS 15310 MA systems Cisco ONS 15310 CL and Cisco ONS 15310 MA Ethernet Card Software Feature and Configuration Guide Provides software feature and operation information for Ethernet cards in the Cisco ONS 15310 CL and Cisco O
256. ducts Safety and Compliance Information document that accompanied the product This publication describes the international agency compliance and safety information for the Cisco ONS 15454 system It also includes translations of the safety warnings that appear in the ONS 15454 system documentation Cisco Optical Networking Product Documentation CD ROM Optical networking related documentation including Cisco ONS 15xxx product documentation is available in a CD ROM package that ships with your product The Optical Networking Product Documentation CD ROM is updated periodically and may be more current than printed documentation Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H About this Guide Bi Obtaining Documentation Obtaining Support and Security Guidelines Obtaining Documentation Obtaining Support and Security Guidelines For information on obtaining documentation obtaining support providing documentation feedback security guidelines and also recommended aliases and general Cisco documents see the monthly What s New in Cisco Product Documentation which also lists all new and revised Cisco technical documentation at http www cisco com en US docs general whatsnew whatsnew html E Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 amp CHAPTER 1 General Troubleshooting Note The terms Unidirectional Path Switched Ring and UPSR may appear in Cisco lit
257. dure on page 2 94 Step4 If the condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 7 87 FE MANWKSWBK SPAN The FE MANWKSWBK SPAN condition is not used in the ONS 15310 platforms in this release It is reserved for development Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Chapter2 Alarm Troubleshooting W 2788 FE MANWKSWPR SPAN 2 7 88 FE MANWKSWPR SPAN The FE MANWKSWPR SPAN condition is not used in the ONS 15310 platforms in this release It is reserved for development 2 1 89 FEPRLF Default Severity Minor MN Non Service Affecting NSA SONET Logical Object OCN The Far End Protection Line Failure alarm occurs when an APS channel SF L condition on page 2 126 occurs on the protect port coming into the node Note The FEPRLF alarm occurs when bidirectional protection is used on optical ports in a 1 1 protection group configuration Clear the FEPRLF Alarm Step 1 To troubleshoot the FE alarm determine which node and port link directly to the port reporting the FE alarm Step2 Log into the node that links directly to the port reporting the FE condition Step3 Clear the main alarm Refer to the appropriate alarm section in this chapter for instructions Step4 Ifthe alarm does not clear log into the Technical Support Website at http www cisco com techsupport for mor
258. e R7 0 Chapter2 Alarm Troubleshooting 27234 SYNCTHIRD W 2 1 2324 SYNCTHIRD Default Severity Minor MN Non Service Affecting NSA SONET Logical Objects EXT SREF NE SREF A Loss of Timing on Third Reference alarm occurs when the ONS 15310 CL or ONS 15310 MA loses the third timing source reference 3 If SYNCTHIRD occurs and the system uses an internal reference for source three the 15310 CL CTX card or CTX2500 card could have failed The system often reports either the FRNGSYNC condition on page 2 66 or the HLDOVRSYNC condition on page 2 73 after a SYNCTHIRD alarm Clear the SYNCTHIRD Alarm Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 In node view click the Provisioning Timing General tabs Verify that the current configuration of REF 3 for the NE Reference For more information about references refer to the Turn Up Node chapter in the Cisco ONS 15310 CL and Cisco ONS 15310 MA Procedure Guide If the third timing source is a BITS input complete the Clear the LOS BITS Alarm procedure on page 2 93 If the third timing source is an incoming port on the ONS 15310 CL or ONS 15310 MA complete the Clear the LOS OCN Alarm procedure on page 2 99 If the third timing source uses internal timing complete the Soft or Hard Reset a Controller Card procedure on page 2 153 If the reset card has not rebooted successfully or the alarm has not cleared call Cisco TAC 1 800 553 2447
259. e See the FRNGSYNC alarm on page 2 66 for a detailed description of this alarm 1 10 9 Daisy Chained BITS Not Functioning Symptom You are unable to daisy chain the BITS Table 1 28 describes the potential cause of the symptom and the solution Table 1 28 Daisy Chained BITS Not Functioning Possible Problem Solution Daisy chaining BITS is Daisy chaining BITS causes additional wander buildup in the network and not supported on the is therefore not supported Instead use a timing signal generator to create system multiple copies of the BITS clock and separately link them to each node 1 10 10 Blinking STAT LED after Installing a Card Symptom After installing a card the STAT LED blinks continuously for more than 60 seconds Table 1 29 describes the potential cause of the symptom and the solution Table 1 29 Blinking STAT LED on Installed Card Possible Problem Solution The card cannot boot The blinking STAT LED indicates that POST diagnostics are being because it failed the performed If the LED continues to blink more than 60 seconds the card has Power On Shelf Test failed the POST diagnostics test and has failed to boot POST diagnostics If the card has truly failed an EQPT BOOT alarm is raised against the slot number with an Equipment Fails To Boot description Check the alarm tab for this alarm to appear for the slot where the card is installed To attempt recovery remove and reinstall the card
260. e the alarm does not occur The APSCM alarm occurs only on the system when bidirectional protection is used on OC N ports in a 1 1 protection group configuration The APSCM alarm does not occur in an optimized 1 1 protection configuration Warning A Invisible laser radiation could be emitted from the end of the unterminated fiber cable or connector Do not stare into the beam directly with optical instruments Viewing the laser output with certain optical instruments for example eye loupes magnifiers and microscopes within a distance of 100 mm could pose an eye hazard Statement 1056 Warning Use of controls adjustments or performing procedures other than those specified could result in hazardous radiation exposure Statement 1057 Clear the APSCM Alarm Step 1 Verify that the working port channel fibers are physically connected directly to the adjoining node working port channel fibers Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Chapter2 Alarm Troubleshooting WB 2712 APSCNMIS AN Caution Step 2 Step 3 Always use the supplied electrostatic discharge wristband when working with a powered ONS 15310 CL or ONS 15310 MA system If the fibers are correctly connected verify that the protection port channel fibers are physically connected directly to the adjoining node protection port channel fibers If the alarm does not clear log into the Technical Suppor
261. e Tx and Rx terminals of the optical test set to the port you are testing Adjust the test set accordingly Use CTC to set up the facility loopback circuit on the port being tested Click the Circuits tab and click Create Give the circuit an easily identifiable name such as OCN1toOCN5 Set circuit Type and Size to the normal preferences such as STS and STS1 Leave the Bidirectional check box checked and click Next In the Circuit Source dialog box fill in the source Node Slot Port and Type where the test set is connected and click Next In the Circuit Destination dialog box fill in the destination Node Slot Port and Type the OC N port in the destination node and click Finish Confirm that the newly created circuit appears on the Circuits tab list as a two way circuit gi Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter1 General Troubleshooting 13 6 Perform a Facility Loopback on a Destination Node OC N Port W S Note Itis normal fora2 7 158 LPBKFACILITY OCN condition to appear during a loopback setup The condition clears when you remove the loopback Step4 Create the facility loopback on the destination port being tested a Go to the node view of the destination node From the View menu choose Go To Other Node e Choose the node from the drop down list in the Select Node dialog box and click OK b In node view double click the 15310 CL CTX or CTX2500 with the OC
262. e VT layer AIS V reporting node is alarms also occur on VT circuits that are not carrying traffic and on stranded in service but a node bandwidth upstream on the circuit does not have an OC N port in service Perform the Clear AIS V on Unused Controller Card VT Circuits procedure on page 1 65 Clear AIS V on Unused Controller Card VT Circuits Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Step 9 Step 10 Step 11 Step 12 Step 13 Step 14 Step 15 Step 16 Step 17 Determine the affected port Record the node ID slot number port number and VT number Create a unidirectional VT circuit from the affected port back to itself such as Source node Slot 2 Port 2 VT 13 cross connected to Source node Slot 2 Port 2 VT 13 Uncheck the Bidirectional check box in the circuit creation window Give the unidirectional VT circuit an easily recognizable name such as DeleteMe Display the controller card 15310 CL CTX or CTX2500 in CTC card view Click the Maintenance gt DS1 tabs Locate the VT that is reporting the alarm for example DS3 2 DS1 13 From the Loopback Type list choose Facility and click Apply Click Circuits Find the one way circuit you created in Step 3 Select the circuit and click Delete Click Yes in the Delete Confirmation dialog box In node view double click the controller card 15310 CL CTX or CTX2500 The card view appears Click the Maintenance gt DS1 tabs Locate
263. e at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 7 152 LPBKCRS Default Severity Not Alarmed NA Non Service Affecting NSA SONET Logical Objects STSMON STSTRM gi Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter2 Alarm Troubleshooting S 27153 LPBKDS3rEAC M The Cross Connect Loopback condition indicates that there is a software cross connect loopback active between two OC 3 or OC 12 optical ports A cross connect loopback test occurs below line speed and does not affect traffic For more information on loopbacks see the 1 2 Identify Points of Failure on an Electrical Circuit Path section on page 1 3 Note Cross connect loopbacks occur below line speed They do not affect traffic Clear the LPBKCRS Condition Step 1 Step 2 Step 3 To remove the cross connect loopback condition double click the 15310 CL CTX or CTX2500 card in CTC to display the card view Complete the Clear an OC N Port XC Loopback Circuit procedure on page 2 156 If the condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 7 153 LPBKDS3FEAC A Default Severity Not Alarmed NA Non Service Affecting NSA SONET Logical Object DS3 A Loopback Due to FEAC Command DS 3 condition occurs when a DS 3 port loopback signal is received on
264. e enabled for the communication channels at both ends by completing the following steps a Click Provisioning OSI Routers Setup b View the router entry under the Status column If the status is Enabled check the other end c Ifthe Status is Disabled click the router entry and click Edit d Check the Enabled check box and click OK If the routers on both ends are enabled and the alarm still has not cleared ensure that both ends of the communications channel have a common MAA by completing the following steps a Click the Provisioning OSI Routers Setup tabs gi Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter 2 Alarm Troubleshooting p 27122 KB PASSTHR MN b Record the primary MAA and secondary MAAs if configured Tip Step 9 You can record long strings of information such as the MAA address by using the CTC export and print functions Export it by choosing File Export html Print it by choosing File Print c Log into the other node and record the primary MAA and secondary MAAs if configured d Compare this information There should be at least one common primary or secondary MAA in order to establish an adjacency e Ifthere is no common MAA one must be added to establish an adjacency Refer to the Turn Up Node chapter in the Cisco ONS 15310 CL and Cisco ONS 15310 MA Procedure Guide for procedures to do this If the alarm does not clea
265. e information or call Cisco TAC 1 800 553 2447 2 1 90 FORCED REO Default Severity Not Alarmed NA Non Service Affecting NSA SONET Logical Objects STSMON VT MON The Force Switch Request on Facility or Port condition occurs when you enter the Force command on a port to force traffic from a working port to a protect port or protection span or from a protect port to a working port or span You do not need to clear the condition if you want the Force switch to remain Clear the FORCED REO Condition Step 1 Complete the Clear a 1 1 Force or Manual Switch Command procedure on page 2 149 Step2 If the condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter2 Alarm Troubleshooting 2 7 91 FORCED REO SPAN Mi 2 1 91 FORCED REO SPAN Default Severity Not Alarmed NA Non Service Affecting NSA SONET Logical Object OCN The Force Switch Request Span condition applies to optical trunk cards in spans when the Force Span command is applied to a span to force traffic from working to protect or from protect to working This condition appears on the network view Alarms Conditions and History tabs The port where the Force Span command was applied is marked with an F on the network view detailed circuit map This condition can also be
266. e not currently implemented but are reserved for future use Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Chapter2 Alarm Troubleshooting Bb 213 Critical Alarms CR S Note The CTC default alarm profile in some cases contains two severities for one alarm for example Major Minor MJ MN The default severity comes first in this example MJ but the alarm can be demoted to the second severity in the presence of a higher ranking alarm This is in accordance with Telcordia GR 474 CORE 2 1 1 Critical Alarms CR Table 2 1 alphabetically lists ONS 15310 CL and ONS 15310 MA Critical CR alarms Table 2 1 ONS 15310 CL and ONS 15310 MA Critical Alarm List AUTOLSROFF OCN LOA VCG MFGMEM BPLANE BKUPMEMP EQPT LOF DS3 MFGMEM FAN COMIOXC EQPT LOF EC1 MFGMEM PPM CONTBUS DISABLED EQPT LOF OCN PLM P STSMON CTNEQPT PBPROT EQPT ONS 15310 MA LOF STSTRM PLM P STSTRM CTENQPT PB WORK EQPT ONS 15310 MA LOM STSMON STSTRM SQM STSTRM ENCAP MISMATCH P STSTRM LOP P STSMON SWMTXMOD PROT EQPT ONS 15310 MA EQPT EQPT LOP P STSTRM SWMTX MOD WORK EQPT ONS 15310 MA EQPT PPM LOS DS3 TIM OCN EQPT MISS FAN LOS EC1 TIM P OCN FAN FAN LOS OCN TIM S EC1 HITEMP NE MEA EQPT TIM OCN I HITEMP NE MEA FAN UNEQ P STSMON IMPROPRMVL EQPT MEA PPM UNEQ P STSTRM IM
267. e selected Refer to the error message text port Try using another unreserved port that is not being used within the following ranges 23 1001 9999 with the exception of 1080 2001 2017 2361 3081 3083 4001 4017 4022 4081 4083 5000 5001 7200 9100 9300 9401 EID 6108 That port is already in use Restart a TELNET session EID 6109 Error A section trace is active on the trunk port The action Actions such as putting the port in an cannot be completed incomplete state are not permitted while a section trace is active EID 6110 Max number of TARP requests reached You have exceeded the maximum number of TARP requests EID 6111 The card in 0 cannot be removed because it is the protected Refer to the error message text card EID 6112 Error adding shelf 0 The shelf ID specified is invalid or already exists the equipment does not support multishelf the specified shelf position is out of range or the specified shelf position is already in use Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter 4 Error Messages Table 4 1 Error Warning ID Error Messages continued Error Warning Message Description EID 6113 Cannot delete shelf 0 One or more of the equipment modules provisioned virtual links provisioned server trails provisioned protection groups or provisioned DCCs in the shelf is currently in use D
268. e test set is connected and click Next g Inthe Circuit Destination dialog box fill in the destination Node Slot Port and Type the OC N port in the source node and click Finish Confirm that the newly created circuit appears on the Circuits tab list as a two way circuit Note Itis normal for a 2 7 162 LPBKTERMINAL OCN condition to appear during a loopback setup The condition clears when you remove the loopback Create the terminal loopback on the destination port being tested a In node view double click the card that requires the loopback b Click the Maintenance Optical Loopback Port tabs c Select OOS MT from the Admin State column Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Chapter1 General Troubleshooting B 134 Performa Facility Loopback on an Intermediate Node OC N Port d Select Terminal from the Loopback Type column e Click Apply f Click Yes in the confirmation dialog box Stepb Continue with the Test the Terminal Loopback Circuit procedure on page 1 18 Test the Terminal Loopback Circuit Step 1 If the test set is not already sending traffic send test traffic on the loopback circuit Step2 Examine the test traffic being received by the test set Look for errors or any other signal information that the test set is capable of indicating If the test set indicates a good circuit no further testing is necessary on the loopback circuit St
269. e unable to power up a node or the cards in a node Table 1 35 describes the potential cause of the symptom and the solution Table 1 35 Power Consumption for Node and Cards Possible Problem Solution Improper power supply Refer to power information in the Install Hardware chapter of the Cisco ONS 15310 CL and Cisco ONS 15310 MA Procedure Guide H Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter1 General Troubleshooting 1123 Lamp Tests for Card LEDs W 1 12 3 Lamp Tests for Card LEDs Symptom Optical OC N ports LEDs do not light or you are unsure whether the LEDs are working properly The LED lamp test determines whether card level LEDs are operational For optical ports this test also causes port level LEDs to turn on For Ethernet cards only card level LEDs light For these cards port level LEDs can be compared to the given guidelines to determine whether they are working correctly Optical port LEDs light during the lamp test Ethernet cards only illuminate card level LEDs during the test Table 1 36 describes the possible problem and the solution for optical ports Table 1 36 Lamp Test for Optical and Electrical Card LEDs Possible Problem Solution Faulty optical port LED A lamp test verifies that all the port LEDs work Run this diagnostic test as part of the initial system turn up a periodic maintenance routine or any time you question whether an LED is in
270. ear the LPBKFACILITY OCN Condition 2 104 59 LPKTERMINAL CE100T 2 104 Clear the LPBKTERMINAL CE100T Condition 2 104 60 LPBKTERMINAL DS1 DS3 2 104 Clear the LPBKTERMINAL DS1 DS3 Condition 2 105 61 LPBKTERMINAL EC1 2 105 Clear the LPBKTERMINAL EC1 Condition 2 105 62 LPBKTERMINAL OCN 2 105 Clear the LPBKTERMINAL OCN Condition 2 106 63 LWBATVG 2 106 Clear the LWBATVG Alarm 2 106 64 MAN REO 2 106 Clear the MAN REQ Condition 2 107 65 MANRESET 2 107 66 MANSWTOINT 2 107 gi Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 ZA AA AA 2 241 2 11 2 4 1 2 11 zZ451 2 4 1 LAA Z4 2 7 1 24 2 11 2 4 1 FN 2 7 1 24 1 2 11 24H 2 11 2 41 1 2 1 1 2 11 2 4 1 67 MANSWTOPRI 2 107 68 MANSWTOSEC 2 107 69 MANSWTOTHIRD 2 108 70 MANUAL REQ SPAN 2 108 Clear the MANUAL REQ SPAN Condition 71 MATECLK 2 108 Clear the MATECLK Alarm 2 109 72 MEA EOPT 2 109 Clear the MEA EQPT Alarm 2 109 73 MEA FAN 2 110 74 MEA PPM 2 110 75 MEM GONE 2 111 76 MEM LOW 2 111 77 MFGMEM 2 111 78 NO CONFIG 2 111 Clear the NO CONFIG Condition 2 112 79 NOT AUTHENTICATED 2 112 80 OOU TPT 2 112 Clear the OOT TPT Condition 2 113 81 OPEN SLOT 2 113 Clear the OPEN SLOT Condition 2 113 82 PDI P 2 113 Clear the PDI P Condition 2 114 83 PLM P 2 115 Clear the PLM P Alarm 2 115 84 PLM V 2 115 Clear the PLM V Alarm 2 116 85 PRC
271. ear the defects and alarms on the circuit node and verify that the circuit transitions to the desired state View the State of Circuit Nodes Step 1 Step 2 Step 3 Step 4 Click the Circuits tab From the Circuits tab list select the circuit with the OOS PARTIAL status condition Click Edit The Edit Circuit window appears In the Edit Circuit window click the State tab The State tab window lists the Node CRS End A CRS End B and CRS State for each of the nodes in the circuit 1 10 2 Circuits Remain in PARTIAL Status Symptom Circuits remain in the PARTIAL status Table 1 21 describes the potential cause of the symptom and the solution Table 1 21 Circuits Remain in PARTIAL Status Possible Problem Solution The MAC address Repair the circuits Refer to the Manage Circuits chapter of the changed Cisco ONS 15310 CL and Cisco ONS 15310 MA Procedure Guide for instructions Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter1 General Troubleshooting 1 10 3 AIS V on Unused 15310 CL CTX Card VT Circuits M 1 10 3 AIS V on Unused 15310 CL CTX Card VT Circuits Symptom An incomplete circuit path causes an alarm indications signal AIS Table 1 22 describes the potential cause of the symptom and the solution Table 1 22 AIS V on Unused 15310 CL CTX Card VT Circuits Possible Problem Solution The port on the An AIS V indicates that an upstream failure occurred at th
272. ear the switch if you want the manual switch to remain gi Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter2 Alarm Troubleshooting 21165 MANRESET Mi Clear the MAN REO Condition Step 1 Complete the Initiate a 1 1 Manual Switch Command procedure on page 2 148 Step2 If the condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 7 165 MANRESET Default Severity Not Alarmed NA Non Service Affecting NSA SONET Logical Object EQPT A User Initiated Manual Reset condition occurs when you right click a card in CTC and choose Reset Resets performed during a software upgrade also prompt the condition The MANRESET condition clears automatically when the card finishes resetting S Note MANRESET is an informational condition and does not require troubleshooting 2 7 166 MANSWTOINT Default Severity Not Alarmed NA Non Service Affecting NSA SONET Logical Object NE SREF The Manual Switch To Internal Clock condition occurs when the NE timing source is manually switched to an internal timing source S Note MANSWTOINT is an informational condition and does not require troubleshooting 2 7 167 MANSWTOPRI Default Severity Not Alarmed NA Non Service Affecting NSA SONET Logical Objects EXT SREF NE SREF The Manual Switch To Primary Reference condition oc
273. ears the AIS PDI P can also occur during an upgrade but usually clears itself and is not a valid condition Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Chapter2 Alarm Troubleshooting Bb 273182 PDI P A A PDI P condition reported on an OC 3 or OC 12 port supporting an ONS 15310 CL or ONS 15310 MA Ethernet card circuit could result from the end to end Ethernet link integrity feature of the Ethernet card If the link integrity is the cause of the path defect it is typically accompanied by the CARLOSS EQPT alarm on page 2 35 reported against one or both Ethernet ports terminating the circuit If this is the case clear the TPTFAIL and CARLOSS alarms to resolve the PDI P condition Warning A Invisible laser radiation could be emitted from the end of the unterminated fiber cable or connector Do not stare into the beam directly with optical instruments Viewing the laser output with certain optical instruments for example eye loupes magnifiers and microscopes within a distance of 100 mm could pose an eye hazard Statement 1056 Warning Use of controls adjustments or performing procedures other than those specified could result in hazardous radiation exposure Statement 1057 Clear the PDI P Condition Step 1 Step 2 Step 3 A Verify that all circuits terminating in the reporting card are in an active state by completing the following steps a Click the Circu
274. echsupport for more information or call Cisco TAC 1 800 553 2447 2 7 80 FE EOPT NSA Default Severity Not Alarmed NA Non Service Affecting NSA SONET Logical Object DS3 The Far End Common Equipment Failure condition occurs when a Non Service Affecting NSA equipment failure is detected on a far end 15310 CL CTX ONS 15310 MA DS1 28 DS3 EC1 3 or ONS 15310 MA DS1 84 DS3 EC1 3 DS 1 port Clear the FE EQPT NSA Condition Step 1 To troubleshoot an FE condition determine which node and port link directly to the card reporting the FE condition Step2 Log into the node that links directly to the port reporting the FE condition Step3 Clear the main alarm Refer to the appropriate alarm section in this chapter for troubleshooting instructions Step4 If the condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 7 81 FE FRCDWKSWBK SPAN Default Severity Not Alarmed NA Non Service Affecting NSA SONET Logical Object OCN Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Chapter2 Alarm Troubleshooting W 2782 FE FRCDWKSWPR SPAN The Far End Forced Switch Back to Working Span condition is raised on a far end 1 1 protect port when it is Force switched to the working port S Note WKSWBK type conditions apply only to nonrevertive circuits Clear the FE FRCDWKSWBK SPAN Condition
275. ecting NSA SONET Logical Object EQPT The Error in Startup Configuration alarm applies to the ML 100T 8 Ethernet cards These cards process startup configuration files line by line If one or more lines cannot be executed the error causes the ERROR CONFIG alarm ERROR CONFIG is not caused by hardware failure The typical reasons for an errored startup file are Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Chapter2 Alarm Troubleshooting WE 27 63 ERROR CONFIG The user stored the configuration for one type of ML 100T 8 Ethernet card in the database and then installed another type in its slot e The configuration file contained a syntax error S Note For information about provisioning the ML 100T 8 Ethernet cards from the Cisco IOS interface refer to the Cisco ONS 15310 CL and Cisco ONS 15310 MA Ethernet Card Software Feature and Configuration Guide Clear the ERROR CONFIG Alarm Step 1 If the ML 100T 8 Ethernet configuration is different from the actual installation create the correct startup configuration based upon the installation Consult the ML 100T 8 POS provisioning parameters for the card and POS ports in the Cisco ONS 15310 CL and Cisco ONS 15310 MA Ethernet Card Software Feature and Configuration Guide Step2 Upload the configuration file to the controller card 15310 CL CTX or CTX2500 card by completing the following steps a In node view right click the ML 100T 8 E
276. ed card or port Step2 If the condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 7 248 VCG DOWN Default Severity Not Alarmed NA Non Service Affecting NSA SONET Logical Object VCG The VCAT Group Down alarm is a VCAT group alarm The condition occurs when both member circuits carried by the ML 100T 8 Ethernet card are down This condition occurs in conjunction with another Critical CR alarm Note For more information about Ethernet cards refer to the Cisco ONS 15310 CL and Cisco ONS 15310 MA Ethernet Card Software Feature and Configuration Guide Clear the VCG DOWN Condition Step 1 Complete the Clear the VCG DEG Condition procedure on page 2 145 Step2 If the condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 7 249 VT SQUELCH L Default Severity Not Alarmed NA Non Service Affecting NSA The Ring is Squelching VT Traffic condition is raised on an OC N facility If the node failure scenario includes the source node the node dropping VT will squelch VT traffic The condition resolves when the node failure is recovered This condition is raised as NA severity by default However it indicates that traffic is squelched due to node failure that is traffic outage Traffic outage can be caused by diff
277. eing tested a Go to the node view of the intermediate node Choose View Go To Other Node from the menu bar e Choose the node from the drop down list in the Select Node dialog box and click OK b In node view double click the intermediate node 15310 CL CTX or CTX2500 card where you will perform the loopback c Click the Maintenance gt Optical gt Loopback gt Port tabs d Select OOS MT from the Admin State column If this is a multiport card select the row appropriate for the desired port e Select Facility from the Loopback Type column If this is a multiport card select the row appropriate for the desired port f Click Apply g Click Yes in the confirmation dialog box Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter1 General Troubleshooting 16 3 Perform a Facility Loopback on an Intermediate Node OC N Port Bi S Note Itis normal for the LPBKFACILITY OCN condition on page 2 103 The condition clears when you remove the loopback Step6 Complete the Test and Clear the OC N Facility Loopback Circuit procedure on page 1 35 Test and Clear the OC N Facility Loopback Circuit Step 1 If the test set is not already sending traffic send test traffic on the loopback circuit Step2 Examine the traffic received by the test set Look for errors or any other signal information that the test set is capable of indicating Step3 Ifthe test set indicates a good
278. eleases Do Not Recognize Fach Other 1 59 Launch CTC to Correct the Core Version Build 1 59 1 9 9 Username or Password Does Not Match the Port Information 1 60 Verify Correct Username and Password 1 60 10 Superuser Password Needs to Be Reset 1 60 Reset the ONS 15310 CL or ONS 15310 MA Password 1 61 1 9 11 No IP Connectivity Exists Between Nodes 1 61 1 9 12 DCC Connection Lost 1 62 1 9 13 Path in Use Error When Creating a Circuit 1 62 Cancel the Circuit Creation and Start Over 1 62 1 9 14 Calculate and Design IP Subnets 1 63 co 1 1 Circuits and Timing 1 63 1 10 1 Circuit Transitions to Partial Status 1 63 View the State of Circuit Nodes 1 64 1 10 2 Circuits Remain in PARTIAL Status 1 64 1 10 3 AIS V on Unused 15310 CL CTX Card VT Circuits 1 65 Clear AIS V on Unused Controller Card VT Circuits 1 65 1 10 4 Circuit Creation Error with VT1 5 Circuit 1 66 1 10 5 OC 3 and DCC Limitations 1 66 1 10 6 ONS 15310 CL or ONS 15310 MA Switches Timing Reference 1 67 1 10 7 Holdover Synchronization Alarm 1 67 1 10 8 Free Running Synchronization Mode 1 68 1 10 9 Daisy Chained BITS Not Functioning 1 68 1 10 10 Blinking STAT LED after Installing a Card 1 68 1 11 Fiber and Cabling 1 69 1 11 1 Bit Errors Appear for a Traffic Card 1 69 1 11 2 Faulty Fiber Optic Connections 1 69 Verify Fiber Optic Connections 1 70 1 11 2 1 Crimp Replacement LAN Cables 1 71 1 12 Power and LED Te
279. elemmel az elektromos ramk r k okozta kock zatokra s ismerkedjen meg a szok sos balesetv delmi elj r sokkal A kiadv nyban szereplo figyelmeztet sek ford t sa a k sz l khez mell kelt biztons gi figyelmeztet sek k z tt tal lhat a ford t s az egyes figyelmeztet sek v g n l that sz m alapj n keresheto meg ORIZZE MEG EZEKET AZ UTAS T SOKAT lipenynpexnenve BAXXHbIE MHCTPYKLIMM TIO COBJIIOHEHMIO TEXHMKM BESONACHOCTU SrTor cuMBon npeanynpexgeHusi o603Hauaer oriacHocTb To ecTb Meer MECTO CMTyALMA B KOTODpOM cnegyeT oriacarbcs TenecHbix NoBpexgeHun Mepeg 3kcnnyarauue o6opynoBaHMs BbISICHATe KAKAM ONACHOCTAM MO KeT NOABepraTbcA NONb3OBAaTeNb NPM NCNONB3ZOBAHNN 3nekKkTpMMeckux uenen VU O3HAKOMbTeCh C NpaBnnaMmn TeEXHUKN 6e3sonacHocTM Ana npeaorBpaulieHMs BO3MO KHbIX HeCHAaCTHbIX C TyHaeB Bocnonb3yuTecb HOMePpOM 3aABNEHMA npuBeneHHbIM B KOHE Kaxyoro npenaynpexn1eHus 4YTOObI HA TN ero NepeBeseHHbIN BapMaHT B nepeBogie npenynpexenu no 6eaoriacHocTM npunaraeMoM K AAHHOMY yCTponAcTBy COXPAHMTE 3TM MHHCTPYKLIAM Till np ERRERA HESS tek GENT nIBESESUP SAS LMT EREEREER VARENE EIA A eke FRASER MAS ELS BRE aa te AY ES RR AK BU WERE A AA A REICH BRARERS HA ng n ZF OSBRISSA TERI DEKT AES ES 2S1 50m amp qmaaux dvcU xd FROM RERE TIES SAARBOGBEILERL RREA RC RAELT ESO ZANORE SjEBSROBSERIC WEITE Translated Safety Warnings SELT ESL Ch 5 OUERGEIEBSUCBUCCHSU gi Cisco ONS 15310
280. elete cards from all the slots and try again EID 6114 The maximum number of supported shelves have already been Refer to the error message text provisioned EID 6115 There are bad or duplicate shelf positions Refer to the error message text Valid rack numbers are 0 to 1 Valid rack positions are 2 to 3 EID 6116 Attempt to access an OchTrail connection that has been Software has prevented an attempt to access destroyed an OCH trail EID 6117 Attempt to access an OchTrail adit that has been destroyed The resource cannot be accessed because it is released or fully utilized WID 6118 The following slots are provisioned but do not have cards Refer to the warning message text installed 0 CTC will assume they are ITU T interfaces EID 6119 Unable to rearrange the shelves One of the following conditions is present 0 duplicate shelf positions invalid shelf positions or concurrent movement two CTC sessions are attempting to rearrange the shelves at the same time EID 6120 This equipment does not support multishelf Refer to the error message text WID 6121 This internal patchcord can not be provisioned because the end The end points of an internal patchcord points have no compatible wavelengths should have compatible wavelengths EID 6122 Unable to start the wizard CTC was unable to initiate the wizard due 0 to the specified reason EID 6123 OSI request can not be completed successfully A communication failure o
281. em on the upstream node Clear the AIS Condition Step 1 Determine whether there are alarms on the upstream nodes and equipment especially the LOS OCN alarm on page 2 98 or if there are out of service OOS MT or OOS DSBLD ports Step2 Clear the upstream alarms using the applicable procedures in this chapter Step3 If the condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 1 2 AIS L Default Severity Not Reported NR Non Service Affecting NSA Logical Objects EC1 OCN The AIS Line condition indicates that this node is detecting line level AIS in the incoming signal This alarm is secondary to another alarm occurring simultaneously in an upstream node gi Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter2 Alarm Troubleshooting 273 AlS P M This condition can also be raised in conjunction with the TIM S alarm on page 2 139 if AIS L is enabled Clear the AIS L Condition Step 1 Complete the Clear the AIS Condition procedure on page 2 18 Step2 If the condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 1 3 AIS P Default Severity Not Reported NR Non Service Affecting NSA Logical Objects STSMON STSTRM The AIS Path condition means that this node
282. entire card or for one of the ports Note the slot number and continue with Step 3 e Ifthe condition is reported against the NE object go to Step 7 Determine whether alarms are suppressed for a port and if so raise the suppressed alarms by completing the following steps a Double click the card to display the card view b Click the Provisioning gt Alarm Profiles gt Alarm Behavior tabs and complete one of the following substeps e Ifthe Suppress Alarms column check box is checked for a port row deselect it and click Apply e Ifthe Suppress Alarms column check box is not checked for a port row click View gt Go to Previous View If the AS CMD condition is reported for a card and not an individual port in node view click the Provisioning gt Alarm Profiles gt Alarm Behavior tabs Locate the row number for the reported card slot Click the Suppress Alarms column check box to deselect the option for the card row If the condition is reported for the shelf cards and other equipment are affected To clear the alarm complete the following steps a In node view click the Provisioning Alarm Profiles Alarm Behavior tabs if you have not already done so b Click the Suppress Alarms check box located at the bottom of the window to deselect the option c Click Apply If the condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 80
283. ep3 Clear the terminal loopback a Double click the card in the source node having the terminal loopback b Click the Maintenance Optical Loopback Port tabs c Select None from the Loopback Type column for the port being tested d Select the appropriate state IS AINS OOS DSBLD or OOS MT in the Admin State column for the port being tested e Click Apply f Click Yes in the confirmation dialog box Step4 Clear the terminal loopback circuit a Click the Circuits tab b Choose the loopback circuit being tested c Click Delete d Click Yes in the Delete Circuits dialog box Step5 If the test set indicates a faulty circuit the problem might be a faulty port Continue with the 1 3 4 Perform a Facility Loopback on an Intermediate Node OC N Port procedure on page 1 18 1 3 4 Perform a Facility Loopback on an Intermediate Node OC N Port The facility loopback test is performed on the node source port in the network circuit in this example the source OC N port in the intermediate node Completing a successful facility loopback on this port isolates the OC N port as a possible failure point A Caution Performing a loopback on an in service circuit is service affecting H Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter1 General Troubleshooting 134 Perform a Facility Loopback on an Intermediate Node OC N Port Bi Create the Facility Loopback on an Intermediate Node
284. eport a Service Affecting SA problem 2 7 143 LOP V Default Severity Major MJ Service Affecting SA SONET Logical Objects VT MON VT TERM The LOP VT alarm indicates a loss of pointer at the VT level This alarm can occur when the received payload does not match the provisioned payload LOP V is caused by a circuit size mismatch on the concatenation facility Clear the LOP V Alarm Step 1 Step 2 Complete the Clear the LOP P Alarm procedure on page 2 91 If the alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 in order to report a Service Affecting SA problem 2 7 144 LO RXPOWER Default Severity Minor MN Non Service Affecting NSA SONET Logical Object OCN The Equipment Low Receive Power alarm is an indicator for OCN port received optical signal power LO RXPOWER occurs when the measured optical power of the received signal falls below the threshold value which is user provisionable Clear the LO RXPOWER Alarm Step 1 Step 2 Step 3 Step 4 At the transmit end of the errored circuit increase the transmit power level within safe limits Find out whether new channels have been added to the fiber The number of channels affects power If channels have been added power levels of all channels need to be adjusted Find out whether gain the amplification power of any amplifiers has been changed Changi
285. er er S Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 a Chapter1 General Troubleshooting ME 151 FEAC Send Code Note The term Far End refers to the equipment connected to the WBE card and not to the far end of a circuit 1 5 1 FEAC Send Code The Send Code column on the WBE 28 WBE 84 card Maintenance tab only applies to OOS MA MT ports configured for ESF framing The column lets a user select No Code the default or line loop code Selecting line loop code inserts a line loop activate Far End Loopcode in the ESF overhead transmitting to the connected facility This code initiates a loopback from the facility to the ONS 15454 Selecting No Code sends a line loop deactivate Far End Loopcode to the connected equipment which will remove the loopback 1 5 2 WBE 28 WBE 84 Inhibit FEAC Loopback WBE 28 WBE 84 DS1 ports initiate loopbacks when they receive Far End line loop codes If the Inhibit FE Lbk check box is checked for a DS1 port that port ignores any Far End line loop codes it receives and will not loop back If you inhibit a DS1 port s far end loopback response this DS1 port is not restricted from terminal or facility loopbacks 1 6 Troubleshooting Ethernet Circuit Paths With Loopbacks Facility loopbacks terminal loopbacks and cross connect loopback circuits are often used together to test the circuit path through the network or to logically isolate a fault Performing a loopback test
286. er to the error message text deleted if they are incomplete or support any circuits or if the nodes supporting them are not connected EID 5056 This PPC cannot be deleted because one or more circuits are Remove the circuits provisioned over the provisioned over it provisionable patchcord before trying to delete it EID 5057 Adding last node not completed yet Refer to the error message text Please wait before trying to add new node EID 5058 OCHNC Upgrade is applicable only to bidirectional circuits Refer to the error message text EID 5059 OCHNC upgrade failed CTC encountered a complete failure while One or more communication failures occurred during the upgrading optical channel network operation connection EID 5060 OCHNC upgrade partially failed CTC encountered a partial failure while One or more communication failures occurred during the upgrading an optical channel network operation connection Create the OCH CC manually EID 5061 Overhead circuit source and destination must reside on the Refer to the error message text same shelf EID 6000 Platform does not support power monitoring thresholds Refer to the error message text EID 6001 One of the XC cards has failures or is missing Check whether all the cross connect cards are installed and working EID 6002 One of the XC cards is locked Unlock the cross connect card EID 6003 Unable to create OSC termination Enter a new ID for the ring Ring ID already assigned
287. erature These terms do not refer to using Cisco ONS 15xxx products in a unidirectional path switched ring configuration Rather these terms as well as Path Protected Mesh Network and PPMN refer generally to Cisco s path protection feature which may be used in any topological network configuration Cisco does not recommend using its path protection feature in any particular topological network configuration This chapter provides procedures for troubleshooting the most common problems encountered when operating a Cisco ONS 15310 CL or Cisco ONS 15310 MA To troubleshoot specific alarms see Chapter 2 Alarm Troubleshooting This chapter includes the following sections on network problems 1 1 Network Troubleshooting Tests Describes loopbacks and hairpin circuits which you can use to test circuit paths through the network or logically isolate faults S Note For network acceptance tests refer to the Cisco ONS 15310 CL and Cisco ONS 15310 MA Procedure Guide 1 2 Identify Points of Failure on an Electrical Circuit Path Explains how to perform loopback and hairpin tests which you can use to test ONS 15310 CL DS N circuit paths through the network or logically isolate faults 1 3 Identify Points of Failure on an OC N Circuit Path Explains how to perform loopback and hairpin tests on OC N paths which you can use to test ONS 15310 CL or ONS 15310 MA OC N circuit paths through the network or logically isolate faults 1 4 Tro
288. ere was a failure in deleting the specified profile EID 2071 Only one column may be highlighted You cannot select more than one column during clone action EID 2072 Only one profile may be highlighted You cannot select more than one profile EID 2073 This column is permanent and may not be removed You cannot delete a permanent column EID 2074 Select one or more profiles You have not selected any profile or column Reset operation is done by right clicking the selected column EID 2075 This column is permanent and may not be reset A permanent column is non resettable EID 2077 This column is permanent and may not be renamed You cannot rename a permanent column EID 2078 At least two columns must be highlighted You connot compare two profiles unless you select two columns EID 2079 Cannot load alarmables into table There are no reachable nodes Refer to the error message text from which the list of alarmables may be loaded Please wait until such a node is reachable and try again EID 2080 Node 0 has no profiles The specified node does not have any profiles EID 2081 Error removing profile 0 from node 1 There was an error while removing the specified profile from the specified node EID 2082 Cannot find profile 0 on node 1 CTC cannot find the specified profile from the specified node EID 2083 Error adding profile 0j to node 1 There was an error adding the specified profile to the specified node EID 2085 Invalid profile sele
289. erent problems such as multiple LOS alarms AIS L or node power outage VT SQUELCH L is symptomatic and indicates that the user must investigate which node in a ring is being isolated and what causes node isolation Note VT SQUELCH L is an informational condition Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 EXC Chapter2 Alarm Troubleshooting E 27250 WKSWPR 2 7 250 WKSWPR Default Severity Not Alarmed NA Non Service Affecting NSA SONET Logical Objects EQPT OCN STSMON VT MON The Working Switched To Protection condition occurs when a line experiences the LOS OCN alarm on page 2 98 This condition is also raised when you use the FORCE SPAN or MANUAL SPAN command at the network level WKSWPR is visible on the network view Alarms Conditions and History tabs Clear the WKSWPR Condition Step 1 Complete the Clear the LOS OCN Alarm procedure on page 2 99 Step2 If the condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 1 2521 WTR Default Severity Not Alarmed NA Non Service Affecting NSA SONET Logical Objects EQPT OCN STSMON VT MON The Wait To Restore condition occurs when the WKSWPR condition on page 2 146 is raised and the wait to restore time has not expired meaning that the active protect path cannot revert to the working path The condi
290. ergy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case users will be required to correct the interference at their own expense The following information is for FCC compliance of Class B devices The equipment described in this manual generates and may radiate radio frequency energy If it is not installed in accordance with Cisco s installation instructions it may cause interference with radio and television reception This equipment has been tested and found to comply with the limits for a Class B digital device in accordance with the specifications in part 15 of the FCC rules These specifications are designed to provide reasonable protection against such interference in a residential installation However there is no guarantee that interference will not occur in a particular installation Modifying the equipment without Cisco s written authorization may result in the equipment no longer complying with FCC requirements for Class A or Class B digital devices In that event your right to use the equipment may be limited by FCC regulations and you may be required to correct any interference to radio or television communications at your own expense You can determine whether your equipment is causing interference by turning it off If the interference stops it was probab
291. essage text You will not be able to undo this operation OK to continue EID 3385 0 Delete circuits then try again Refer to the error message text EID 3386 Unable to provision transponder mode The specified transponder mode canot be 0 provisioned EID 3387 You must change port 0 to an out of service state before All the card ports should be changed to changing card parameters Click Reset to revert the changes out of service before changing the parameters EID 3388 Unable to change the card mode because the card has circuits Refer to the error message text EID 3389 Error encountered while changing the card mode Refer to the error message text EID 3390 Port is in use Refer to the error message text EID 3391 Unable to change the port rate because the port has been You cannot change the port rate of a card deleted that has been deleted WID 3392 Could not assign timing reference s because with external Refer to the warning message text timing only a single protected or two unprotected timing references per BITS Out may be selected Please use the Reset button and verify the settings WID 3393 Could not assign timing reference s because with line or Refer to the warning message text mixed timing only a single unprotected timing reference per BITS Out may be selected Please use the Reset button and verify the settings EID 3394 Error refreshing Power Monitoring values Refer to the error message text EID 3395 Invalid
292. etermine whether any port row shows a state other than None If a row contains another state besides None click in the column cell to display the drop down list and select None In the Admin State column determine whether any port row shows a state other than IS H Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter2 Alarm Troubleshooting Step 7 Step 8 2 10 4 Generic Signal and Circuit Procedures W If a row shows a state other than IS click in the column cell to display the drop down list and select IS Click Apply S Note If ports managed into IS administrative state are not receiving signals the LOS alarm is either raised or remains and the port service state transitions to OOS AU FLT Clear an EC 1 Port Loopback Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Log into a node on the network If you are already logged in continue with Step 2 Double click the reporting card in CTC to display the card view Click the Maintenance ECI Loopback tabs In the Loopback Type column determine whether any port row shows a state other than None If a row contains another state besides None click in the column cell to display the drop down list and select None In the Admin State column determine whether any port row shows a state other than IS If a row shows a state other than IS click in the column cell to display the drop down list and select IS Click
293. etransit Interval The retransmit interval is invalid EID 3115 LAN Metric is not in the range 1 65535 The LAN metric should be in the range of 1 to 65535 EID 3116 Invalid LAN Metric The LAN metric is invalid EID 3117 If OSPF is active on LAN no DCC Area Ids may be 0 0 0 0 Refer to the error message text Please change all DCC Area Ids to non 0 0 0 0 values before enabling OSPF on the LAN EID 3118 If OSPF is active on LAN LAN Area ID may not be the same LAN must be part of a different OSPF area as DCC Area Id other than the DCC network EID 3119 Validation Error CTC was unable to validate the values entered by the user This error message is common to several different provisioning tabs within CTC examples include the SNMP provisioning tab the General Network provisioning tab the Security gt Configuration provisioning tab etc Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Chapter4 Error Messages Table 4 1 Error Warning ID Error Messages continued Error Warning Message Description EID 3120 No object of type 0 selected to delete Choose an object of the specified type to delete EID 3121 Error Deleting 0 There is an error deleting the item EID 3122 No object of type 0 selected to edit Choose an object of the specified type to edit EID 3123 Error Editing 0 There was an error edit
294. ext version while an SSXC card is inserted in this shelf Please follow the steps to replace the SSXC with a CXC card before continuing the software downgrade EID 5030 A software downgrade cannot be performed at the present time Try the software downgrade later WID 5031 Cancelling a software upgrade during standby TSC clock Refer to the warning message text acquisition may result in a traffic outage EID 5032 Error accepting load Refer to the error message text Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Chapter4 Error Messages Table 4 1 Error Warning ID Error Messages continued Error Warning Message Description EID 5033 Unable to load profile CTC detected an error while decoding Error decoding characters characters and could not load the profile EID 5034 Unable to load profile CTC detected an error and could not load File format error the profile EID 5035 Unable to load profile CTC could not read the file and is therefore File read error unable to load the profile EID 5036 The GNE Host Name 0 is invalid The specified host name is invalid CTC could not resolve the host name to any valid IP address EID 5037 Provisionable patchcords cannot be created between You must create provisionable patchcords transponder trunk ports and mux demux ports on the same between transponder trunk ports and node mux demux ports
295. external switching commands LOCKOUT REQ description 2 85 LOF FE LOF 2 63 LOF BITS 2 85 LOF DS1 2 86 LOF DS3 2 87 LOF EC1 2 87 Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Bb index LOF OCN 2 88 LOF STSTRM 2 88 LOF STSTRM 2 88 LOGBUFR90 2 89 LOGBUFROVFL 2 89 login errors browser login does not launch Java 1 48 browser stalls when downloading JAR file 1 53 corrupt cache file 1 55 CTC does notlaunch 1 54 no DCC connection 1 62 no IP connectivity 1 61 username password mismatch 1 60 LOGIN FAILURE LOCKOUT 3 6 LOGIN FAILURE ONALRDY 3 6 LOGIN FAILURE PSWD 3 6 LOGIN FAILURE USERID 3 6 LOGOUT IDLE USER 3 7 LO LASERBIAS description 2 90 LO LASERTEMP 2 90 LOM description 2 91 loopback See also cross connect loopback See also facility loopback See also terminal loopback clearing a DS 1 or DS 3 port loopback 2 156 clearing an EC 1 port loopback 2 157 clearing an Ethernet card loopback 2 157 description 1 2 LOP AUTOSW LOP 2 28 LOP P 2 91 LOP P description 2 91 LOP V 2 92 LOP V description 2 92 LO RXPOWER description 2 92 LOS FE LOS 2 83 LOS BITS 2 93 LOS DS1 2 94 LOS DS3 2 95 LOS EC1 2 96 LOS FUDC 2 97 LOS OCN 2 98 loss of pointer See LOP loss of signal See LOS LO TXPOWER description 2 100 LPBKCRS description 2 100 LPBKDS3FEAC CMD description 2 101 LPBKDS3FEAC description 2 101 LPBKFACILITY LPBKFACILITY CE100T 2 102 LPBKFACILITY DS1 2 102 LPBKFACILITY DS3
296. f available hard disk space 1 8 3 Supported Platforms Browsers and JREs CTC Software R7 0 supports the following platforms e Windows NT e Windows 98 e Windows XP e Windows 2000 Sun Solaris or UNIX 8 e Sun Solaris or UNIX 9 CTC Software R7 0 supports the following browsers and JREs e Netscape 7 browser on Sun Solaris or UNIX 8 or 9 with Java plug in 1 4 2 or 5 0 e Windows PC platforms with Java plug in 1 4 2 or 5 0 Internet Explorer 6 0 browser on Windows PC platforms with Java plug in 1 4 2 or 5 0 Mozilla application suite for browsers S Note You can obtain browsers at the following URLs Netscape http channels netscape com ns browsers default jsp Internet Explorer http www microsoft com Mozilla http mozilla org Note The recommended JRE version is JRE 1 4 2 but JRE 5 0 is compatible E Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter1 General Troubleshooting 1 8 4 Unsupported Platforms and Browsers W Note JRE 1 4 2 and JRE 5 0 for Windows and Sun Solaris UNIX is available on Software R7 0 product CDs 1 8 4 Unsupported Platforms and Browsers Software R7 0 does not support the following platforms e Windows 95 e Sun Solaris or UNIX 2 5 e Sun Solaris or UNIX 2 6 Software R7 0 does not support the following browsers and JREs e Netscape 4 73 for Windows e Netscape 4 76 on Sun Solaris or UNIX is not supported 1 8 5 U
297. fault Severity Minor MN Non Service Affecting NSA SONET Logical Object OCN DWDM Logical Object PPM The Equipment High Laser Optical Transceiver Temperature alarm applies to the OC N ports HI LASERTEMP occurs when the internally measured transceiver temperature exceeds the card setting by 35 6 degrees F 2 degrees C A laser temperature change affects the transmitted wavelength When the card raises this alarm the laser is automatically shut off The LOS OCN alarm on page 2 98 is raised at the far end node and the DUP IPADDR alarm on page 2 45 is raised at the near end Clear the HI LASERTEMP Alarm Step 1 Step 2 Step 3 Step 4 Step 5 A In node view double click the controller card 15310 CL CTX or CTX2500 card to display the card view Click the Performance gt Optics PM tabs Verify the card laser temperature levels Maximum minimum and average laser temperatures are shown in the Current column entries in the Laser Temp rows Complete the Soft or Hard Reset an Ethernet or Electrical Card in CTC procedure on page 2 153 for the card If the alarm does not clear complete the Physically Replace a Card procedure on page 2 154 for the card Caution Always use the supplied electrostatic discharge wristband when working with a powered ONS 15310 CL or ONS 15310 MA Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Chapter2 Alarm Troubleshooting
298. fecting NSA SONET Logical Objects BITS DS1 NE SREF OCN The SSM Stratum 3 ST3 Traceable condition occurs when the synchronization message quality level is changed to ST3 amp Note SSM ST3 is an informational condition It does not require troubleshooting 2 1 220 SSM ST3E Default Severity Not Alarmed NA Non Service Affecting NSA SONET Logical Objects BITS DS1 NE SREF OCN The SSM Stratum 3E ST3E Traceable condition indicates that the synchronization message quality level is changed to ST3E from a lower level of synchronization SSM ST3E is a Generation 2 SSM and is not used for Generation 1 Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Chapter2 Alarm Troubleshooting B 27221 SSM ST4 Note SSM ST3E is an informational condition It does not require troubleshooting 2 7 221 SSM ST4 Default Severity Not Alarmed NA Non Service Affecting NSA SONET Logical Objects BITS DS1 NE SREF OCN The SSM Stratum 4 ST4 Traceable condition occurs when the synchronization message quality level is lowered to ST4 The message quality is not used because it is below ST3 amp Note SSM ST4 is an informational condition It does not require troubleshooting 2 1 222 SSM STU Default Severity Not Alarmed NA Non Service Affecting NSA SONET Logical Objects BITS DS1 NE SREF OCN The SSM Synchronization Traceability Unknown STU conditio
299. fecting SA problem 2 7 151 LO TXPOWER Default Severity Minor MN Non Service Affecting NSA SONET Logical Objects EQPT OCN DWDM Logical Object PPM The Equipment Low Transmit Power alarm is an indicator for OCN port transmitted optical signal power LO TXPOWER occurs when the measured optical power of the transmitted signal falls under the threshold The threshold value is user provisionable Clear the LO TXPOWER Alarm Step 1 Display the reporting card s card view Step2 Click the Provisioning gt Optical gt Optics Thresholds tabs Step3 Increase the TX Power Low column value by 1 Step4 If the card transmit power setting cannot be increased without affecting the signal complete the Physically Replace a Card procedure on page 2 154 A Caution Removing acard that currently carries traffic on one or more ports can cause a traffic hit To avoid this perform an external switch if a switch has not already occurred See the 2 10 1 Protection Switching Lock Initiation and Clearing section on page 2 147 for commonly used traffic switching procedures A Caution Always use the supplied electrostatic discharge wristband when working with a powered ONS 15310 CL or ONS 15310 MA Note When you replace a card with the identical type of card you do not need to make any changes to the database Stepb If no ports are shown bad and the alarm does not clear log into the Technical Support Websit
300. ffer correct the Transmit or Expected strings and click Apply g Click Close If the alarm does not clear ensure that the signal has not been incorrectly routed Although the ONS 15310 CL or ONS 15310 MA routes circuits automatically the circuit route could have been changed using TL1 If necessary manually correct the routing using TL1 For instructions refer to the Cisco ONS SONET TL Reference Guide and the Cisco SONET TLI Command Guide If the alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 in order to report a Service Affecting SA problem if necessary gi Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter2 Alarm Troubleshooting 2723 TIM MON W 2 1 23 TIM MON Default Severity Minor MN SONET Logical Object OCN The TIM Section Monitor TIM alarm applies to TXP and MXP cards For information about this alarm refer to the Alarm Troubleshooting chapter of the Cisco ONS 15454 DWDM Troubleshooting Guide 2 7 238 TIM P Default Severity Critical CR Service Affecting SA for STSTRM Minor MN Non Service Affecting NSA for STSMON SONET Logical Objects STSMON STSTRM The TIM Path alarm occurs when the expected path trace string does not match the received path trace string Path Trace Mode must be set to Manual or Auto for the TIM P alarm to occur In manual mode at t
301. field for the receiving port The string must match the string typed into the Transmit String field for the sending port If these fields do not match the login node raises the TIM S alarm Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Chapter2 Alarm Troubleshooting B 27210 TIM V In Auto mode on the receiving port the card sets the expected string to the value of the received string If the alarm occurs on a port that has been operating with no alarms the circuit path has changed or someone entered a new incorrect value into the Current Transmit String field Complete the following procedure to clear either problem TIM S also occurs on a port that has previously been operating without alarms if someone switches the cables or optical fibers that connect the ports If enabled on the port the AIS L condition on page 2 18 can be raised downstream and the RFI L condition on page 2 118 can be raised upstream Clear the TIM S Alarm Step 1 Double click the 15310 CL CTX or CTX2500 card to display the card view Step 2 For the 15310 CL CTX click the Maintenance gt EC1 gt Path Trace tabs for the CTX2500 card click the Maintenance gt Optical gt Path Trace tabs Step3 In the Expected String column enter the correct string information Step4 Click Apply Stepb Ifthe alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or cal
302. file list objects are defined in Table 2 7 Note Alarm logical object names can appear as abbreviated versions of standard terms used in the system and the documentation For example the OCN logical object refers to the OC N signal Logical object names or industry standard terms are used within the entries as appropriate Table 2 7 Alarm Logical Object Type Definitions Type Definition BITS Building integrated timing supply BITS incoming references BITS 1 BITS 2 BPLANE The backplane CE100T The CE 100T 8 card DS1 A DS 1 port on the 15310 CL CTX DS1 28 DS3 EC1 3 or DS1 84 DS3 EC1 3 card DS3 A DS 3 port on the 15310 CL CTX DS1 28 DS3 EC1 3 or DS1 84 DS3 EC1 3 card EC1 A EC 1 port on the 15310 CL CTX DS1 28 DS3 EC1 3 or DS1 84 DS3 EC1 3 card ENVALRM An environmental alarm port EOPT A card its physical objects and logical objects as they are located in any of the noncommon card slots The EQPT object is used for alarms that refer to the card itself and all other objects on the card including ports lines synchronous transport signal STS and virtual tributary VT EXT SREF BITS outgoing references SYNC BITS1 SYNC BITS2 FAN Fan located in the ONS 15310 CL or ONS 15310 MA shelf FUDC SONET F1 byte user data channel for an ONS 15310 CL or ONS 15310 MA ML 100T 8 Ethernet card NE The entire network element NE SREF The timing status of the NE O
303. for the port being tested d Choose Facility from the Loopback Type column for the port being tested e Click Apply f Click Yes in the confirmation dialog box y Note Itis normal for a 2 7 158 LPBKFACILITY OCN condition to appear during loopback setup The condition clears when you remove the loopback Continue with the Test the Facility Loopback Circuit procedure on page 1 15 Test the Facility Loopback Circuit Step 1 Step 2 Step 3 1 3 2 Perform If the test set is not already sending traffic send test traffic on the loopback circuit Examine the traffic received by the test set Look for errors or any other signal information that the test set is capable of indicating If the test set indicates a good circuit no further testing is necessary with the facility loopback Clear the facility loopback g Click the Maintenance gt Optical gt Loopback gt Port tabs h Choose None from the Loopback Type column for the port being tested i Choose the appropriate state IS AINS OOS DSBLD or OOS MT from the Admin State column for the port being tested j Click Apply k Click Yes in the confirmation dialog box l Continue with the 1 3 2 Perform a Cross Connect Loopback on the Source OC N Port procedure on page 1 15 a Cross Connect Loopback on the Source OC N Port The cross connect loopback test occurs on the cross connect portion of the controller card 15310 CL CTX or CTX2500 in a network circ
304. from the VCAT group It does not require troubleshooting unless it does not clear If the alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 7 21 AUD LOG LOSS Default Severity Not Alarmed NA Non Service Affecting NSA SONET Logical Object NE The Audit Trail Log Loss condition occurs when the log is 100 percent full and the oldest entries are being replaced with new entries The log capacity is 640 entries The log must be off loaded using the following procedure to make room for more entries Clear the AUD LOG LOSS Condition Step 1 In node view click the Maintenance gt Audit tabs Step2 Click Retrieve Step3 Click Archive Step4 In the Archive Audit Trail dialog box navigate to the directory local or network where you want to save the file Stepb Enter a name in the File Name field gi Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter2 Alarm Troubleshooting 2 7 22 AUD LOG LOW Mi You do not have to assign an extension to the file It is readable in any application that supports text files such as WordPad Microsoft Word imported etc Step6 Click Save The 640 entries are saved in this file New entries continue with the next number in the sequence rather than starting over Step7 Ifthe alarm does not clear log into the Technical Support Website at http www
305. g Guide R7 0 H Chapter2 Alarm Troubleshooting Bl 27173 MEA FAN Step 4 AN If any ports on the card are in service place them out of service OOS by completing the following steps Caution Step 5 A Before placing ports out of service ensure that live traffic is not present a Double click the reporting card to display the card view b Click the Provisioning tab c Click the Admin State column for any in service ports d Choose OOS MT to take the ports out of service If a circuit has been mapped to the card complete the Delete a Circuit procedure on page 2 155 Caution Step 6 Step 7 Step 8 Step 9 Before deleting the circuit ensure that live traffic is not present If the card is paired in a protection scheme delete the protection group by completing the following steps a Click the Provisioning Protection tabs b Choose the protection group of the reporting card c Click Delete Right click the card reporting the alarm Choose Delete The card that physically occupies the slot reboots and CTC automatically provisions the card type into that slot If the alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 in order to report a Service Affecting SA problem 2 7 173 MEA FAN Default Severity Critical CR Service Affecting SA SONET Logical Object FAN
306. g Liking pled 392 3 ILD ydo jo uod Paleo Sal go sh egi 53 AT glo LLLA lel ae Yla ele phe Ss Aor latal palit yhli bo Md ga GG GE a 1 GYI D ados ela Alam 5 ol Lyell Sano JS ji Bagel aud ed Calis od Leary a Upozorenje VAZNE SIGURNOSNE NAPOMENE Ovaj simbol upozorenja predstavlja opasnost Nalazite se u situaciji koja mo e prouzro iti tjelesne ozljede Prije rada s bilo kojim ure ajem morate razumjeti opasnosti vezane uz elektri ne sklopove te biti upoznati sa standardnim na inima izbjegavanja nesre a U prevedenim sigurnosnim upozorenjima prilo enima uz ure aj mo ete prema broju koji se nalazi uz pojedino upozorenje prona i i njegov prijevod SA UVAJTE OVE UPUTE Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 EN About this Guide HZ Document Conventions Upozorn n Npoeidotroinon NIVNTR Opomena D LEZIT BEZPECNOSTN POKYNY Tento upozor uj c symbol ozna uje nebezpe Jste v situaci kter by mohla zp sobit nebezpe razu P ed prac na jak mkoliv vybaven si uv domte nebezpe souvisej c s elektrick mi obvody a seznamte se se standardn mi opat en mi pro p edch zen raz m Podle sla na konci ka d ho upozorn n vyhledejte jeho p eklad v p elo en ch bezpe nostn ch upozorn nich kter jsou p ilo ena k za zen USCHOVEJTE TYTO POKYNY ZHMANTIKEZ OAHMEZ AZPAAEIAZ AUT ro TIPOEISOTTOINTIKO OUUBOAO onpga vei K
307. g the fault in the adjoining node clears the RFI P condition in the reporting node RFI P occurs in the terminating node in that path segment Clear the RFI P Condition Step 1 Verify that the ports are enabled and in service IS on the reporting ONS 15310 CL or ONS 15310 MA by completing the following steps a Confirm that the green ACT LED is on b To determine whether the OC 3 or OC 12 port is in service double click the 15310 CL CTX or CTX2500 card in CTC to display the card view c Click the Provisioning Optical Line tabs d Verify that the Admin State column lists the port as IS e Ifthe Admin State column lists the port as OOS click the column and choose IS Click Apply amp Note If ports managed into IS administrative state are not receiving signals the LOS alarm is either raised or remains and the port service state transitions to OOS AU FLT Step2 To find the path and node failure verify the integrity of the SONET STS circuit path at each of the intermediate SONET nodes Step3 Clear alarms in the node with the failure especially the UNEQ P alarm on page 2 142 Step4 If the condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Chapter2 Alarm Troubleshooting B 27193 RFI V 2 7 193 RFI V Default Severi
308. gResultedInNoTraffic Switch 3 3 13 FRCDWKSWPR NO TRFSW OCn 5550 forcedSwitch ToProtectRes page 3 6 ultedInNoTrafficS witch Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Chapter3 Transient Conditions BE 31 Transients Indexed By Alphabetical Entry Table 3 1 ONS 15310 CL and ONS 15310 MA Transient Condition Alphabetical List continued Transient Condition Entity SNMP Number SNMP Trap 3 3 14 INTRUSION page 3 6 NE 5250 securityIntrusionDetUser 3 3 15 INTRUSION PSWD page 3 6 NE 5240 securityIntrusionDetPwd 3 3 16 LOGIN FAILURE LOCKOUT NE 5080 securityInvalidLoginLocke page 3 6 dOutSeeAuditLog 3 3 17 LOGIN FAILURE ONALRDY NE 5090 securityInvalidLoginAlread page 3 6 yLoggedOnSeeAuditLog 3 3 18 LOGIN FAILURE PSWD page NE 5070 securityInvalidLoginPassw 3 6 ordSeeAuditLog 3 3 19 LOGIN FAILURE USERID page NE 3722 securityInvalidLoginUserna 3 6 meSeeAuditLog 3 3 20 LOGOUT IDLE USER page 3 7 5110 automaticLogoutOfldle User 3 3 21 MANWKSWBK NO TRFSW OCN 5540 manualSwitchBackToWork page 3 7 ingResultedInNoTraffic Switch 3 3 22 MANWKSWPR NO TRFSW OCN 5530 manualSwitchToProtectRes page 3 7 ultedInNoTrafficS witch 3 3 23 PM TCA page 3 7 2120 performanceMonitorThresh oldCrossingAlert 3 3 24 PS page 3 7 EQPT 2130 protectionS witch 3 3 25 PSWD CHG REQUIRED page NE 6280 userPasswordChange 3 7 Required
309. h Step 2 Double click the 15310 CL CTX or CTX2500 card in CTC to display the card view Click the Maintenance Optical Loopback Port tabs In the Loopback Type column determine whether any port row shows a state other than None If a row contains another state besides None click in the column cell to display the drop down list and select None In the Admin State column determine whether any port row shows a state other than IS If a row shows a state other than IS click in the column cell to display the drop down list and select IS Click Apply Note If ports managed into IS administrative state are not receiving signals the LOS alarm is either raised or remains and the port service state transitions to OOS AU FLT Clear an OC N Port XC Loopback Circuit Step 1 Step 2 Step 3 Step 4 Step 5 Log into a node on the network If you are already logged in continue with Step 2 Double click the reporting card in CTC to display the card view Click the Maintenance gt Optical gt Loopback gt SONET STS tabs Uncheck the XC loopback check box Click Apply Clear a DS 3 or DS 1 Port Loopback Circuit Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Log into a node on the network If you are already logged in continue with Step 2 Double click the 15310 CL CTX or CTX2500 card in CTC to display the card view Click the Provisioning gt DS3 or the Maintenance gt DS1 tabs In the Loopback Type column d
310. h a powered ONS 15310 CL or ONS 15310 MA Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Chapter2 Alarm Troubleshooting B 27346 LOS DS1 Step 2 Step 3 If wiring is good verify that the BITS clock is operating properly If the alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 in order to report a Service Affecting SA problem 2 1 146 LOS DS1 amp Default Severity Major MJ Service Affecting SA SONET Logical Object DS1 An LOS DS1 alarm for a DS 1 port on a 15310 CL CTX DS1 28 DS3 EC1 3 or DS1 84 DS3 EC1 3 card occurs when the port on the port is in service but no signal is being received The cabling might not be correctly connected to the port or the line could have no signal Note When the ONS 15310 MA raises an LOF DS1 or LOS DS1 alarm a path protection switch will occur but a PDI P alarm will not be generated due to hardware limitations Clear the LOS DS1 Alarm Step 1 A Verify that the cable is properly connected and attached to the correct port For more information about cable connections and terminations refer to the Install Hardware chapter in the Cisco ONS 15310 CL and Cisco ONS 15310 MA Procedure Guide Caution Step 2 Step 3 Step 4 Always use the supplied electrostatic discharge wristband when working with a powered O
311. hairpin circuit is deleted from the Circuits tab list Step4 Ifthe test set indicates a faulty circuit there might be a problem with the port Continue with the 1 2 3 Perform a Terminal Loopback on a Destination Node Port procedure on page 1 8 1 2 3 Perform a Terminal Loopback on a Destination Node Port The terminal loopback test is performed on the node destination port in the circuit First create a bidirectional circuit that originates on the source node electrical port such as DS 1 DS 3 or EC 1 and terminates on the destination node electrical port Then continue with the terminal loopback test Completing a successful terminal loopback to a destination node port verifies that the circuit is good up to the destination port A Caution Performing a loopback on an in service circuit is service affecting Create the Terminal Loopback on a Destination Node Port Step 1 Connect an electrical test set to the port you are testing a Ifyou just completed the 1 2 2 Perform a Hairpin on a Source Node Port procedure on page 1 6 leave the electrical test set connected to the electrical port in the source node b Ifyou are starting the current procedure without the electrical test set connected to the port use appropriate cabling to attach the Tx and Rx terminals of the electrical test set to the connectors for the electrical port you are testing Step2 Adjust the test set accordingly Step3 Use CTC to set up the termin
312. hat could identify the source of the problem Step7 Ifthe alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 in order to report a Service Affecting SA problem 2 1149 LOS FUDC Default Severity Minor MN Non Service Affecting NSA SONET Logical Object FUDC Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Chapter2 Alarm Troubleshooting BE 273150 LOS OCN The LOS FUDC alarm is raised if there is a user data channel UDC circuit created but the port is not receiving signal input The downstream node raises an AIS condition raised against the port transmitting the UDC FUDC refers to the 64 kb user data channel using the F1 byte Clear the LOS FUDC Alarm Step 1 Using site practices verify cable continuity to the UDC port A Caution Always use the supplied electrostatic discharge wristband when working with a powered ONS 15310 CL or ONS 15310 MA Step2 Verify that there is a valid input signal using a test set For instructions to do this consult the test set manufacturer Step3 If there is a valid signal clean the fiber according to site practice If no site practice exists complete the procedure in the Maintain the Node chapter in the Cisco ONS 15310 CL and Cisco ONS 15310 MA Procedure Guide Step4 Ifthe alarm does not clear verify that the UDC is provisioned by c
313. hat the optical cross connect paths are valid but it does not test the LIU for the OC N port In CTC the terminal loopback is sometimes called a terminal inward loopback indicating the direction that the loopback signal travels that is back toward the port where it originated Due to hardware limitations on a terminal loopback you cannot send an AIS downstream on a Cisco ONS 15310 CL CTX card 1 1 3 Hairpin Circuit A hairpin circuit brings traffic in and out on an electrical port instead of sending the traffic onto the OC N line A hairpin loops back only one specific synchronous transport signal STS or virtual tributary VT circuit This kind of circuit test can be run on a node running live traffic because it does not affect the rest of the facility s traffic 1 1 4 Cross Connect Loopback amp A cross connect loopback tests a circuit path as it passes through the cross connect portion of the 15310 CL CTX or CTX2500 and loops back to the port being tested Testing and verifying circuit integrity often involves taking down the whole line however a cross connect loopback allows you to create a loopback on any embedded channel at supported payloads at the STS 1 granularity and higher For example you can loop back a single STS 1 on an optical facility without interrupting the other STS circuits You can create a cross connect loopback on working or protect OC 3 optical ports unless the protect port is used
314. he Path Trace window the user types the expected string into the Current Expected String field for the receiving port The string must match the string typed into the Transmit String field for the sending port If these fields do not match the login node raises the TIM P alarm In Auto mode on the receiving port the card sets the expected string to the value of the received string If the alarm occurs on a port that has been operating with no alarms the circuit path has changed or someone entered a new incorrect value into the Current Transmit String field Complete the following procedure to clear either instance Clear the TIM P Alarm Step 1 Complete the Clear the TIM Alarm procedure on page 2 138 The option will say Edit J1 Path Trace rather than Edit JO Path Trace Step2 Ifthe alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 If the alarm applies to the STSTRM object it is Service Affecting SA 2 7 239 TIM S Default Severity Critical CR Service Affecting SA SONET Logical Objects EC1 OCN The TIM for Section Overhead alarm occurs when there is a mismatch between the expected and received JO section overhead strings in either Manual or Auto mode In manual mode at a 15310 CL CTX DS1 28 DS3 EC1 3 or DS1 84 DS3 EC1 3 Section Trace window the user enters the expected string into the Current Expected String
315. he following LED activities occur 1 The ACT LED blinks once and turns off for 5 to 10 seconds 2 The ACT LED turns on 2 9 2 Typical Card LED Activity During Reset When a traffic card is inserted the following LED activities occur 1 The ACT LED blinks once and turns off for 5 to 10 seconds 2 The ACT LED turns on 2 10 Frequently Used Alarm Troubleshooting Procedures This section provides procedures that are frequently used when troubleshooting alarms Most of these procedures are summarized versions of more detailed procedures found in the Cisco ONS 15310 CL and Cisco ONS 15310 MA Procedure Guide They are included in this chapter for the user s convenience For further information please refer to the Cisco ONS 15310 CL and Cisco ONS 15310 MA Procedure Guide 2 10 1 Protection Switching Lock Initiation and Clearing The following sections give instructions for port and span switching and switch clearing commands as well as lock ons and lockouts Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 EXC Chapter2 Alarm Troubleshooting BP 2101 Protection Switching Lock Initiation and Clearing Initiate a 1 1 Protection Port Force Switch Command A This procedure switches 1 1 protection group traffic from one port in the group to the other using a Force switch Caution A The Force command overrides normal protective switching mechanisms Applying this command incorrectly can ca
316. he port level by changing or downloading customized alarm profiles These custom severities are subject to the standard severity demoting rules given in Telcordia GR 474 CORE and shown in the 2 5 4 Alarm Hierarchy section Procedures for customizing alarm severities are located in the Manage Alarms chapter in the Cisco ONS 15310 CL and Cisco ONS 15310 MA Procedure Guide 2 5 4 Alarm Hierarchy All alarm condition and unreported event severities listed in this manual are default profile settings However in situations when traffic is not lost such as when the alarm occurs on protected ports or circuits alarms having Critical CR or Major MJ default severities can be demoted to lower severities such as Minor MN or Non Service Affecting NSA as defined in Telcordia GR 474 CORE A path alarm can be demoted if a higher ranking alarm is raised for the same object For example If a path trace identifier mismatch TIM P is raised on a circuit path and then a loss of pointer on the path LOP P is raised on the path the LOP P alarm stands and the TIM P closes The path alarm hierarchy used in the ONS 15310 CL and ONS 15310 MA systems is shown in Table 2 9 Table 2 9 Path Alarm Hierarchy Priority Condition Type Highest AIS P 7 LOP P UNEQ P Lowest TIM P Facility port alarms also follow a hierarchy lower ranking alarms are closed by higher ranking alarms The facility alarm hierarchy used in the systems is shown i
317. head consists of three bytes D1 through D3 in the SONET overhead The bytes convey information about Operation Administration Maintenance and Provisioning OAM amp P The node uses the DCC on the SONET section layer to communicate network management information E Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter 2 Alarm Troubleshooting A 2 7 56 EOC W Warning A Invisible laser radiation could be emitted from the end of the unterminated fiber cable or connector Do not stare into the beam directly with optical instruments Viewing the laser output with certain optical instruments for example eye loupes magnifiers and microscopes within a distance of 100 mm could pose an eye hazard Statement 1056 Warning S Use of controls adjustments or performing procedures other than those specified could result in hazardous radiation exposure Statement 1057 Note If a circuit shows a partial state when this alarm is raised the logical circuit is in place The circuit is able to carry traffic when the connection issue is resolved You do not need to delete the circuit when troubleshooting this alarm Clear the EOC Alarm Step 1 Step 2 Step 3 A If the LOS OCN alarm on page 2 98 is also reported complete the Clear the LOS OCN Alarm procedure on page 2 99 If the SF L condition on page 2 126 is reported complete the Clear the SF L Co
318. hing to the protect span It is used to keep traffic off cards that originate or terminate path protection circuits Caution Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step7 The Lock Out of Protect command overrides normal protective switching mechanisms Log into a node on the network If you are already logged in continue with Step 2 Right click a network span and choose Circuits The Circuits on Span dialog box shows the path protection circuits including circuit names locations and a color code showing which circuits are active on the span Click the Perform Path Protection span switching field Choose Lock Out of Protect from the drop down list Click Apply In the Confirm Path Protection Switch dialog box click Yes In the Protection Switch Result dialog box click OK In the Circuits on Span dialog box the switch state for all circuits is FORCE Unprotected circuits do not switch Clear an External Switching Command on a Path Protection Span Note Step 1 Step 2 Step 3 If the ports terminating a span are configured as revertive clearing a Force or Manual switch to protect moves traffic back to the working port If ports are not configured as nonrevertive clearing a Force switch to protect does not move traffic back Log into a node on the network If you are already logged in continue with Step 2 Right click a network span and choose Circuits The Circuits on Span dialog box shows
319. ically starts at about 30 percent of the manufacturer maximum laser bias specification and increases as the laser ages If the HI LASERBIAS alarm threshold is set at 100 percent of the maximum the laser usability has ended If the threshold is set at 90 percent of the maximum the card is still usable for several weeks or months before it needs to be replaced Clear the HI LASERBIAS Alarm Step 1 Complete the Physically Replace a Card procedure on page 2 154 for the controller card 15310 CL CTX or CTX2500 card gi Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter2 Alarm Troubleshooting A 2 7 106 HI LASERTEMP MI Caution A Removing a card that currently carries traffic on one or more ports can cause a traffic hit To avoid this perform an external switch if a switch has not already occurred See the 2 10 1 Protection Switching Lock Initiation and Clearing section on page 2 147 for commonly used traffic switching procedures Caution Step 2 Always use the supplied electrostatic discharge wristband when working with a powered ONS 15310 CL or ONS 15310 MA S Note When you replace a card with the identical type of card you do not need to make any changes to the database If the alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 7 106 HI LASERTEMP De
320. ice EID 3265 Error modifying Protection Group Protection Group could not be modified EID 3266 Conditions could not be retrieved from the shelf or card view Refer to the error message text WID 3267 Cannot edit XTC protection group Refer to the warning message text WID 3268 Invalid entry 0 The specified entry is invalid WID 3269 0 was successfully initiated for 1 but its completion status Refer to the error message text was not able to be obtained from the node 0 may or may not have succeeded When the node is accessible check its software version WID 3270 The file 0 does not exist The specified file does not exist WID 3271 The value entered must be greater than 0 The value entered must be greater than the specified value WID 3272 Entry required An entry is required to complete this task WID 3273 0 already exists in the list The specified item already exists in the list WID 3274 A software upgrade is in progress Network configuration Refer to the warning message text changes that results a node reboot can not take place during software upgrade Please try again after software upgrade is done Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter4 Error Messages Table 4 1 Error Warning ID Error Messages continued Error Warning Message Description WID 3275 Make sure the Remote Interface ID and the
321. ick the active card Next to Switch Commands click Switch The working slot should change to Working Standby and the protect slot should change to Protect Active H Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter2 Alarm Troubleshooting 210 1 Protection Switching Lock Initiation and Clearing W Initiate a Force Switch for All Circuits on a Path Protection Span A This procedure forces all circuits in a path protection from the working span to the protect It is used to remove traffic from a card that originates or terminates path protection circuits Caution A The Force command overrides normal protective switching mechanisms Applying this command incorrectly can cause traffic outages Caution Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Traffic is not protected during a Force protection switch Log into a node on the network In node view choose Go to Network View from the View menu Right click a network span and choose Circuits The Circuits on Span dialog box shows the path protection circuits including circuit names locations and a color code showing which circuits are active on the span Click the Perform Path Protection span switching field Choose Force Switch Away from the drop down list Click Apply In the Confirm Path Protection Switch dialog box click Yes In the Protection Switch Result dialog box click OK In the Circ
322. icted from terminal or facility loopbacks 1 4 3 FEAC Alarms When an ONS 15310MA WBE 28 WBE 84 DS3 port receives an activation code for a FEAC loopback it raises the Clear the LPBKDS3FEAC Condition condition on page 2 101 The condition clears when the port receives the command to deactivate the FEAC loopback If a node sends a FEAC loopback command to the far end the sending node raises a LPBKDS3FEAC CMD condition on page 2 101 for the near end port 1 5 Troubleshooting WBE 28 and WBE 84 Cards with Far End Loopcodes on DS1 Ports WBE Cards support Far End Loopcodes when the DS1 port is operating in ESF Framing mode Click the WBE 28 WBE 84 Maintenance gt DS1 tab to reveal additional columns namely Inhibit FE Lbk and Send Code Here we are using the term FE Loopcodes instead of FEAC in DS1 since DS1 supports only Far End Loopcodes but NOT Alarms Figure 1 3 Accessing Far End troubleshooting Functions on the WBE Cards ctx 30 Cisco Transport Controller Ele Edit View Tools Help GO A Sh T or 46no s x A ctx 30 Slot 1 DS1 28 D DS 28 DS3 ECI 3 Wideband D51 Broadband DS3 EC1 Port 17 D 1 008 1 o1 taj 45 13 gi Port 18 D 1 00 1 02 244 46 2 3 B Port 19 DS1 003 1 auaa Homes es Port 20 D 1 005 1 Port 21 D 1 008 1 oa yal nerea Port 22 DS1 003 1 05 5 4 19 53 Port 23 D81 008 1 o6 amp 1 20 6 3 Port 24 D 1 008 l ura mrs Port 25
323. iming source Step2 Iftiming is enabled use an optical test set to determine that the external timing source is delivering SSM For specific procedures to use the test set equipment consult the manufacturer Caution Always use the supplied electrostatic discharge wristband when working with a powered ONS 15310 CL or ONS 15310 MA Step3 Ifthe alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 1 2214 SSM OFF Default Severity Not Alarmed NA Non Service Affecting NSA SONET Logical Objects BITS DS1 OCN The SSM Off condition applies to references used for timing the node It occurs when the SSM for the reference has been turned off The condition is raised when the ONS system is set up to receive SSM but the timing source is not delivering SSM messages Clear the SSM OFF Condition Step 1 Complete the Clear the SSM FAIL Alarm procedure on page 2 130 Step2 If the condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 1 2215 SSM PRS Default Severity Not Alarmed NA Non Service Affecting NSA SONET Logical Objects BITS DS1 NE SREF OCN The SSM Primary Reference Source PRS Traceable condition occurs when the SSM transmission level is changed to Stratum 1 Traceable S Note SSM PRS is an info
324. imum of one incoming signal and one outgoing link is contradictory to the path selection algorithm EID 2045 This link may not be included in the required list Only one Refer to the error message text outgoing link may be included for each node EID 2047 Error validating slot number Please enter a valid value for the There was an error due to an invalid slot slot number number EID 2048 Error validating port number Please enter a valid value for the There was an error due to an invalid port port number number EID 2050 New circuit destroy failed CTC could not destroy the new circuit EID 2051 Circuit cannot be downgraded 0 The specified circuit cannot be downgraded EID 2052 Error during circuit processing There was an error during the circuit processing EID 2054 Endpoint selection error There was an error during the endpoint selection EID 2055 No endpoints are available for this selection Please make This error occurs in the circuit creation another selection dialog only during a race condition that has incorrectly allowed entities without endpoints to be displayed in the combination boxes EID 2056 Communication error 0 An internal error occurred in Network Alarm tab while synchronizing alarms with the nodes EID 2059 Node deletion Error 0 There was an error during the node deletion EID 2060 No PCA circuits found CTC could not find any protection channel access PCA circuits for this task EID 2061 Error p
325. in den bersetzten Sicherheitshinweisen die zusammen mit diesem Ger t ausgeliefert wurden BEWAHREN SIE DIESE HINWEISE GUT AUF IMPORTANTI ISTRUZIONI SULLA SICUREZZA Questo simbolo di avvertenza indica un pericolo La situazione potrebbe causare infortuni alle persone Prima di intervenire su qualsiasi apparecchiatura occorre essere al corrente dei pericoli relativi ai circuiti elettrici e conoscere le procedure standard per la prevenzione di incidenti Utilizzare il numero di istruzione presente alla fine di ciascuna avvertenza per individuare le traduzioni delle avvertenze riportate in questo documento CONSERVARE QUESTE ISTRUZIONI VIKTIGE SIKKERHETSINSTRUKSJONER Dette advarselssymbolet betyr fare Du er i en situasjon som kan fore til skade pa person Fer du begynner arbeide med noe av utstyret ma du v re oppmerksom pa farene forbundet med elektriske kretser og kjenne til standardprosedyrer for forhindre ulykker Bruk nummeret i slutten av hver advarsel for finne oversettelsen i de oversatte sikkerhetsadvarslene som fulgte med denne enheten TA VARE P DISSE INSTRUKSJONENE INSTRUGOES IMPORTANTES DE SEGURANCA Este s mbolo de aviso significa perigo Voc est em uma situac o que poder ser causadora de les es corporais Antes de iniciar a utiliza o de qualquer equipamento tenha conhecimento dos perigos envolvidos no manuseio de circuitos el tricos e familiarize se com as pr ticas habituais de prevenc o de a
326. in the row of the CARLOSS alarm b Right click or left click Select Affected Circuits in the shortcut menu that appears c Record the information in the type and size columns of the highlighted circuit d Examine the layout of your network and determine which node and card are hosting the Ethernet circuit at the other end of the Ethernet manual cross connect using the following substeps Log into the node at the other end of the Ethernet manual cross connect e Double click the Ethernet card that is part of the Ethernet manual cross connect Click the Circuits tab gi Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter2 Alarm Troubleshooting Step 13 Step 14 Step 15 2731 CARLOSS EOPT MN e Record the information in the type and size columns of the circuit that is part of the Ethernet manual cross connect The cross connect circuit connects the Ethernet port to an OC N port at the same node e Determine whether the two Ethernet circuits on each side of the Ethernet manual cross connect have the same circuit size from the circuit size information you recorded f If one of the circuit sizes is incorrect complete the Delete a Circuit procedure on page 2 155 and reconfigure the circuit with the correct circuit size Refer to the Create Circuits chapter in the Cisco ONS 15310 CL and Cisco ONS 15310 MA Procedure Guide for detailed procedures to do this If a valid Ethernet signal is
327. ing ID Error Warning Message Description WID 2175 Extension byte mismatch There is a mismatch with the extension 0j byte WID 2176 Not all spans have the same OSPF Area ID This will cause Refer to the warning message text problems with protection switching To determine the OSPF Area for a given span click on the span and the OSPF Area will be displayed in the pane to the left of the network map WID 2178 Only one edit pane can be opened at a time The existing pane Refer to the warning message text will be displayed WID 2179 There is no update as the circuit has been deleted Refer to the warning message text EID 2180 CTC initialization failed in step 0 CTC initialization has failed in the specified step EID 2181 This link may not be included as it originates from the You must not include this link as it destination originates from destination of a circuit It is against the path selection algorithm EID 2182 The value of 0 is invalid The value of the specified item is invalid EID 2183 Circuit roll failure Current version of CTC does not support Refer to the error message text bridge and roll on a VCAT circuit EID 2184 Cannot enable the STP on some ports because they have been Refer to the error message text assigned an incompatible list of VLANs You can view the VLAN Spanning Tree table or reassign ethernet ports VLANs EID 2185 Cannot assign the VLA
328. ing source A bad timing reference existed for at least two minutes 1 10 7 Holdover Synchronization Alarm Symptom The clock is running at a different frequency than normal and the holdover synchronization HLDOVRSYNC alarm appears Table 1 26 describes the potential cause of the symptom and the solution Table 1 26 Holdover Synchronization Alarm Possible Problem Solution The last reference input The clock is running at the frequency of the last valid reference input This has failed alarm is raised when the last reference input fails See the HLDOVRSYNC alarm on page 2 73 for a detailed description of this alarm Note The ONS 15310 CL and ONS 15310 MA support holdover timing per Telcordia GR 4436 when provisioned for external BITS timing Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Chapter1 General Troubleshooting BE 1108 Free Running Synchronization Mode 1 10 8 Free Running Synchronization Mode Symptom The clock is running at a different frequency than normal and the free running synchronization 2 7 96 FRNGSYNC alarm appears Table 1 27 describes the potential cause of the symptom and the solution Table 1 27 Free Running Synchronization Mode Possible Problem Solution No reliable reference The clock is using the internal oscillator as its only frequency reference This input is available occurs when no reliable prior timing reference is availabl
329. ing the item EID 3124 0 termination is in use Refer to the error message text Delete the associated OSPF Range Table Entry and try again EID 3125 No 0 Terminations selected No specified terminations are selected EID 3126 0 termination could not be edited CTC could not edit the specified termination EID 3127 Unable to provision orderwire because E2 byte is in use by 0 Refer to the error message text EID 3128 The authentication key may only be 0 characters maximum The authentication key cannot exceed the specified number of characters EID 3129 The authentication keys do not match Refer to the error message text EID 3130 Error creating OSPF area virtual link CTC encountered an error while creating the area virtual link EID 3131 Error creating OSPF virtual link CTC encountered an error creating the virtual link EID 3132 Error setting OSPF area range 0 1 false CTC encountered an error while setting the area range for the specified values EID 3133 Max number of OSPF area ranges exceeded OSPF area ranges exceeded the maximum number EID 3134 Invalid Area ID Use DCC OSPF Area ID LAN Port Area ID Refer to the error message text or 0 0 0 0 EID 3135 Invalid Mask Refer to the error message text EID 3136 Invalid Range Address The range address is invalid Try again EID 3137 Your request has been rejected because the timing source Refer to the error message text information was updated while your change
330. inor 2 3 list of Not Alarmed conditions 2 4 list of Not Reported conditions 2 6 logical objects 2 9 service effect 2 17 severities 2 14 states 2 17 TL1 2 1 troubleshooting 2 1 to 2 158 ALS description 2 20 AMI coding 2 86 2 87 APC END description 2 20 APS See automatic protection switching APSB description 2 20 APSCDFLTK 2 20 APSC IMP 2 20 APSCINCON description 2 21 APSCM description 2 21 APSCNMIS 2 22 APSIMP description 2 22 APS INV PRIM 2 23 APSMM description 2 23 APS PRIM FAC 2 24 APS PRIM SEC MISM 2 24 AS CMD description 2 24 AS MT description 2 25 AS MT OOG description 2 26 asynchronous mapping 2 115 AUD ARCHIVE FAIL 3 5 AUD LOG LOSS description 2 26 AUD LOG LOW description 2 27 AUTOLSROFF 2 27 automatic protection switching Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Bb index byte failure 2 20 channel failure on protect card 2 64 channel mismatch 2 21 mode mismatch failure 2 23 path protection alarms 2 28 2 29 2 30 2 31 path protection revertive switch 2 31 automatic reset 2 27 3 7 AUTORESET description 2 27 AUTOSW AUTOSW AIS description 2 28 AUTOSW LOP STSMON description 2 28 AUTOSW LOP VT MON description 2 29 AUTOSW LOP description 2 28 AUTOSW PDI description 2 29 AUTOSW SDBER description 2 30 AUTOSW SFBER description 2 30 AUTOSW UNEQ STS MON description 2 31 AUTOSW UNEQ STSMON description 2 31 AUTOSW UNEQ VT MON description 2 31 B8ZS coding 2 8
331. ion Table 1 6 Unable to Launch CTC Help After Removing Netscape Possible Problem Solution Loss of association When the CTC software and Netscape are installed the Help files are between browser and associated with Netscape by default When you remove Netscape the Help Help files files are not automatically associated with Internet Explorer as the default browser Set Internet Explorer as the default browser so that CTC will associate the Help files to the correct browser See the Set Internet Explorer as the Default Browser for CTC procedure on page 1 52 to associate the CTC Help files to the correct browser Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Chapter1 General Troubleshooting BE 192 Unable to Change Node View to Network View Set Internet Explorer as the Default Browser for CTC Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step7 Open the Internet Explorer browser From the menu bar click Tools gt Internet Options The Internet Options window appears In the Internet Options window click the Programs tab Click the Internet Explorer should check to see whether it is the default browser check box Click OK Exit any and all open and running CTC and Internet Explorer applications Launch Internet Explorer and open another CTC session You should now be able to access the CTC Help 1 9 2 Unable to Change Node View to Network View Symptom Logging into CTC sessi
332. ion is raised on ML 100T 8 Ethernet cards when the transmit side of an LCAS VCG member is in the DNU state For a unidirectional failure this condition is only raised at the source node The remote node likely reports a path alarm such as AIS P or UNEQ P Note LCAS TX DNU is an informational condition and does not require troubleshooting Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Chapter2 Alarm Troubleshooting BP 27128 LKOUTPR S 2 7 128 LKOUTPR S Default Severity Not Alarmed NA Non Service Affecting NSA SONET Logical Object OCN The Lockout of Protection Span condition occurs when path protection traffic is locked out of a protect span using the Lockout of Protect command This condition is visible on the network view Alarms Conditions and History tabs after the lockout has occurred and accompanies the FE LOCKOUTPR SPAN condition The port where the lockout originated is marked by an L on the network view detailed circuit map Clear the LKOUTPR S Condition Step 1 Complete the Clear an External Switching Command on a Path Protection Span procedure on page 2 152 Step2 If the condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 7 129 LOA Default Severity Critical CR Service Affecting SA SONET Logical Object VCG The Loss of Alignment on a VCG
333. ious burns or weld the metal object to the terminals Statement 43 Clear the PWR FAIL A Alarm Step 1 If a single port has reported the alarm take the following actions depending on the reporting entity e Ifthe reporting port is an active traffic line port in a 1 1 protection group or part of a path protection ensure that an APS traffic switch has occurred to move traffic to the protect port S Note Removing a card that currently carries traffic on one or more ports can cause a traffic hit To avoid this perform an external switch if a switch has not already occurred See the 2 10 1 Protection Switching Lock Initiation and Clearing section on page 2 147 for commonly used traffic switching procedures e If the alarm is reported against a 15310 CL CTX or CTX2500 card complete the Soft or Hard Reset a Controller Card procedure on page 2 153 Step2 If the alarm does not clear reseat the power cable connection to the connector For more information about power connections refer to the Install Hardware chapter in the Cisco ONS 15310 CL and Cisco ONS 15310 MA Procedure Guide A Caution Always use the supplied electrostatic discharge wristband when working with a powered ONS 15310 CL or ONS 15310 MA Step3 If the alarm does not clear physically replace the power cable connection to the connector Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 EXAM Chapter2 Alarm Trou
334. irectional or unidirectional and unidirectional If one end is provisioned for 1 1 protection switching and the other is provisioned for path protection switching an APSMM alarm occurs on the ONS 15310 CL or ONS 15310 MA that is provisioned for 1 1 protection switching Clear the APSMM Alarm Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 For the reporting system in node view verify the protection scheme provisioning by completing the following steps a In node view click the Provisioning gt Protection tabs b Click the 1 1 protection group configured for the OC 3 or OC 12 ports The chosen protection group is the protection group that is optically connected with data communication channel DCC connectivity to the far end Click Edit Record whether the Bidirectional Switching check box is checked Click OK in the Edit Protection Group dialog box Log into the far end node and verify that the OC 3 or OC 12 port 1 1 protection group is provisioned Verify that the Bidirectional Switching check box matches the checked or unchecked condition of the box recorded in Step 1 If not change it to match Click Apply If the alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Chapter2 Alarm Troubleshooting WP 2716 APS PRIM FAC 2
335. irm that the Disk Cache Folder field shows one of the following paths e For Windows 98 ME C ProgramFiles Netscape Communicator cache e For Windows NT 2000 XP C ProgramFiles Netscape username Communicator cache g If the Disk Cache Folder field is not correct click the Choose Folder button h Navigate to the file listed in Step f and click OK i Click OK in the Preferences window and exit the browser Step3 If you are using Internet Explorer a On the Internet Explorer menu bar click the Tools gt Internet Options menus b In the Internet Options window click the Advanced tab c In the Settings menu scroll down to Java Sun Solaris or UNIX and click the Use Java 2 v1 4 2 for applet requires restart check box or the Use Java 2 v5 0 for applet requires restart check box d Click OK in the Internet Options window and exit the browser Step4 Temporarily disable any virus scanning software on the computer See the 1 9 3 Browser Stalls When Downloading CTC JAR Files from port section on page 1 53 Stepb Verify that the computer does not have two network interface cards NICs installed If the computer does have two NICs remove one Step6 Restart the browser and log into the ONS 15310 CL or ONS 15310 MA Step7 After completing browser configuration enable the virus scanning software on the computer 1 8 7 Unable to Verify the NIC Connection on Your Windows PC Symptom When connecting your Windows PC to the ONS 15310 C
336. is detecting AIS in the incoming path This alarm is secondary to another alarm occurring simultaneously in an upstream node Clear the AIS P Condition Step 1 Complete the Clear the AIS Condition procedure on page 2 18 Step2 If the condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 7 4 AIS V Default Severity Not Reported NR Non Service Affecting NSA Logical Objects VI MON VT TERM The AIS VT condition means that this node is detecting AIS in the incoming VT level path See the 1 10 3 AIS V on Unused 15310 CL CTX Card VT Circuits section on page 1 65 for more information Clear the AIS V Condition Step 1 Complete the Clear the AIS Condition procedure on page 2 18 Step2 If the condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Chapter2 Alarm Troubleshooting B 275 ALS 2 7 5 ALS For information about this alarm or condition refer to the Alarm Troubleshooting chapter in the Cisco ONS 15454 DWDM Troubleshooting Guide That guide discusses all dense wavelength division multiplexing DWDM alarms 2 7 6 APC END For information about this alarm or condition refer to the Alarm Troubleshooting chapter i
337. isco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Chapter1 General Troubleshooting MI 164 Performa Terminal Loopback on Intermediate Node OC N Ports Step 3 Step 4 Step 5 Step 6 Step 7 If the test set indicates a good circuit the problem was probably the defective card Return the defective card to Cisco through the RMA process Contact Cisco Technical Support 1 800 553 2447 Complete the Physically Replace a Card procedure on page 2 154 for the faulty card Clear the facility loopback from the port a Double click the card and click the Maintenance Optical Loopback Port tabs b Choose None from the Loopback Type column for the port being tested c Choosethe appropriate state IS OOS DSBLD OOS MT from the Admin State column for the port being tested d Click Apply e Click Yes in the confirmation dialog box Clear the facility loopback circuit a Click the Circuits tab b Choose the loopback circuit being tested c Click Delete d Click Yes in the Delete Circuits dialog box Do not check any check boxes Complete the 1 6 4 Perform a Terminal Loopback on Intermediate Node OC N Ports procedure on page 1 36 1 6 4 Perform a Terminal Loopback on Intermediate Node OC N Ports A In the next troubleshooting test you perform a terminal loopback on the intermediate node port to isolate whether the destination port is causing circuit trouble To do this you create a
338. isioning gt Card tabs c In the Mode drop down list ensure that the same mode GFP or HDLC is selected If it is not choose it and click Apply Ensure that the correct line type is in use on the transmit card and that it is identical to the receiving card by completing the following steps a In node view double click the transmit ML 100T 8 card to display the card view b Click the Provisioning gt Card tabs c In the Mode drop down list ensure that the same mode GFP or HDLC is selected If it is not choose it and click Apply If the alarm does not clear use the CLI to ensure that the remaining settings are correctly configured on the ML 100T 8 card e Encapsulation CRC size e Scrambling state To open the interface click the IOS tab and click Open IOS Command Line Interface CLI Refer to the Cisco ONS 15310 CL and Cisco ONS 15310 MA Ethernet Card Software Feature and Configuration Guide entries on all three of these topics to obtain the full configuration command sequences If the alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 in order to report a Service Affecting SA problem Default Severity Minor MN Non Service Affecting NSA SONET Logical Object OCN The SONET DCC Termination Failure alarm occurs when the ONS 15310 CL or ONS 15310 MA loses its DCC The section data communication channel SDCC over
339. it See the 2 10 1 Protection Switching Lock Initiation and Clearing section on page 2 147 for commonly used traffic switching procedures Step2 Complete the Soft or Hard Reset an Ethernet or Electrical Card in CTC procedure on page 2 153 for the reporting card A Caution Avoid soft resetting multiple ONS 15310 MA cards at one time doing so might cause an unexpected traffic hit For the LED behavior see the 2 9 2 Typical Card LED Activity During Reset section on page 2 147 Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Chapter2 Alarm Troubleshooting Wi 2759 EOPT MISS Step 3 A If the CTC reset does not clear the alarm complete the Remove and Reinsert Reseat a Card procedure on page 2 154 for the reporting card Caution Step 4 Step 5 Always use the supplied electrostatic discharge wristband when working with a powered ONS 15310 CL or ONS 15310 MA If the physical reseat of the card fails to clear the alarm complete the Physically Replace a Card procedure on page 2 154 for the reporting card y Note When you replace a card with the identical type of card you do not need to make any changes to the database If the alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 in order to report a Service Affecting SA problem 2
340. ition 2 141 2 1 2044 TX RAl 2 142 Clear the TX RAI Condition 2 142 2 7 245 UNEQ P 2 142 Clear the UNEQ P Alarm 2 142 2 7 246 UNEQ V 2 144 Clear the UNEQ V Alarm 2 144 2 247 VCG DEG 2 144 Clear the VCG DEG Condition 2 145 2 7 248 VCG DOWN 2 145 Clear the VCG DOWN Condition 2 145 2 7 249 VT SQUELCH L 2 145 2 7 250 WKSWPR 2 146 Clear the WKSWPR Condition 2 146 2 251 WTR 2 146 2 8 DS 1 Line Alarms 2 146 2 9 Traffic Card LED Activity 2 147 2 9 1 Typical Controller Card or Ethernet Card LED Activity After Insertion 2 9 2 Typical Card LED Activity During Reset 2 147 2 10 Frequently Used Alarm Troubleshooting Procedures 2 147 2 10 1 Protection Switching Lock Initiation and Clearing 2 147 Initiate a 1 1 Protection Port Force Switch Command 2 148 Initiate a 1 1 Manual Switch Command 2 148 Clear a 1 1 Force or Manual Switch Command 2 149 Initiate a Lock On Command 2 149 Initiate a Card or Port Lockout Command 2 150 Clear a Lock On or Lockout Command 2 150 Initiate an ONS 15310 MA 1 1 Card Switch Command 2 150 Initiate a Force Switch for All Circuits on a Path Protection Span 2 151 2 151 2 152 Initiate a Manual Switch for All Circuits on a Path Protection Span Initiate a Lockout for All Circuits on a Protect Path Protection Span 2 147 Clear an External Switching Command on a Path Protection Span 2 152 2 10 2 CTC Card Resetting and Switching 2 153 Soft or Hard Reset an
341. its tab b Verify that the Status column lists the port as active c Ifthe Status column lists the port as incomplete wait 10 minutes for the ONS 15310 CL or ONS 15310 MA to initialize fully If the incomplete state does not change after full initialization log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC to report a Service Affecting SA problem 1 800 553 2447 After determining that the port is active ensure that the signal source to the card reporting the alarm is working If traffic is affected complete the Delete a Circuit procedure on page 2 155 Caution Step 4 Step 5 Step 6 Step 7 A Deleting a circuit can affect existing traffic Recreate the circuit with the correct circuit size Refer to the Create Circuits chapter in the Cisco ONS 15310 CL and Cisco ONS 15310 MA Procedure Guide for procedures If the circuit deletion and re creation does not clear the condition verify that there is no problem with the far end OC 3 or OC 12 port providing STS payload to the reporting card If the condition does not clear confirm that the cross connect between the OC 3 or OC 12 port and the reporting port is good If the condition does not clear clean the far end optical fiber according to site practice If no site practice exists complete the procedure in the Maintain the Node chapter in the Cisco ONS 15310 CL and Cisco ONS 15310 MA Procedu
342. ivOuvo Bp okeore oe KATGOTAON Trou prrope va TIPOKOAEOE rTpauparicu MMpiv epyaoteite oe orroio rjrrore EEOTIAIOUO va EXETE UTTOWN OAG TOUG KIVOUVOUG TOU OXET OVTAI HE ra NAEKTPIKG KUKAWHOTO KAI va XETE EOIKEIWOE pe TIG ouvrjBsglg TIPAKTIKEG VIA TNV ATTOMuUYr aruxnp rov Xpnoipotroinote rov apiOu ShAwons Trou TApEXETAI OTO T OG KAGE rrpoziborro nong yia va EVTOTTIOETE TN uer dpaor TNG OTIC ugragpaop vgg TIPOEISOTIOINCEIG aoqaAe ag Tou OUVOSEUOUV TN CUOKEUI GYAAZTE AYTE2 TIZ OAHMEZ nian NIN V NINN TY ny TAYNW n9 ny v9 nna yn AYNA NXN ANN n3120 mon AT MATN n O n aipnn n 7n n NX WA n nun n zayna NN nn50 yTm Nin y nw 75 DIANA NX nw TD MNT 79 PW n9102 POIONA nain 35003 ynnyn nnin nyun Jenn NIDN nimnaaumnn nin 03n NNATNA n N NINII muy BAXXHA BESBEHHOCHM HATIATCTBMJA CuM6onor 3a npenynpenyBaroe 3HauM oriacHocr Ce HaoraTe Bo curyauyja LITO Moxe na npenwaBuka TenecHy roBpeny Mpeg na pa6orure co onpemarta 64nere CBECHU 3a PU3NKOT LITO nocroM Kaj enekrpuuHure Kona n rpe6a na rn nosHaBare CTaHAapAHUTe nocrarku 3a cnpeyyBahbe Ha HecpeKHM cnyyanu Uckopuctete ro 6pojor Ha u3jaBara LUTO ce HaOra Ha kpajor Ha cekoe npeaynpenyBaree 3a Aa ro Hajnere HeroBnoT nepuog Bo npeBeneHure 6es6enHocHM npeaynpenyBarea uiro ce ucnopauaHM co ypegnor YYBAJTE FU OBME HATIATCTBAJA Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 About this Guide Osirzezenie Upozornenie Obtaining Optica
343. k c Choose None from the Loopback Type column for the port being tested d Choose the appropriate state IS AINS OOS DSBLD or OOS MT from the Admin State column for the port being tested e Click Apply f Click Yes in the confirmation dialog box The entire electrical circuit path has now passed its comprehensive series of loopback tests This circuit qualifies to carry live traffic Step4 Ifthe test set indicates a faulty circuit the problem might be a faulty card or faulty cabling Continue with the Test the Electrical Cabling procedure on page 1 13 Test the Electrical Cabling Step 1 Replace the suspect cabling the cables from the test set to the DS 1 DS 3 or EC 1 port with a cable known to be good If a cable known to be good is not available test the suspect cable with a test set Remove the suspect cable from the electrical port and connect the cable to the Tx and Rx terminals of the test set Run traffic to determine whether the cable is good or suspect Step2 Resend test traffic on the loopback circuit with a good cable installed Step3 Ifthe test set indicates a good circuit the problem is probably the defective cable Replace the defective cable Step4 Clear the facility loopback a Double click the card and then click the appropriate tab Maintenance gt DS1 gt Loopback Maintenance gt DS3 gt Loopback Maintenance gt EC1 gt Loopback b Choose None from the Loopback Type column for the p
344. l fibers that connect the ports TIM is usually accompanied by other alarms such as the LOF OCN alarm on page 2 88 or the UNEQ P alarm on page 2 142 If these alarms accompany a TIM alarm reattach or replace the original cables fibers to clear the alarms If a Transmit or Expected String was changed restore the original string Clear the TIM Alarm Step 1 A Ensure that the physical fibers are correctly configured and attached To do this consult site documents For more information about cabling the ONS 15310 CL or ONS 15310 MA refer to the Install Hardware chapter in the Cisco ONS 15310 CL and Cisco ONS 15310 MA Procedure Guide Caution Step 2 Step 3 Step 4 Always use the supplied electrostatic discharge wristband when working with a powered ONS 15310 CL or ONS 15310 MA If the alarm does not clear you can compare the JO expected and transmitted strings and if necessary change them by completing the following steps a Log into the circuit source node and click the Circuits tab b Select the circuit reporting the condition then click Edit c In the Edit Circuit window check the Show Detailed Circuit Map check box and click Apply d On the detailed circuit map right click the source circuit port and choose Edit JO Path Trace port from the shortcut menu e Compare the Current Transmit String and the Current Expected String entries in the Edit JO Path Trace dialog box f Ifthe strings di
345. l Cisco TAC 1 800 553 2447 If the alarm applies to the STSTRM object it is Service Affecting SA 2 7 240 TIM V Default Severity Major MJ Service Affecting SA SONET Logical Object VI TERM The VT Path TIM alarm is raised on VT terminations when the J2 path trace is enabled and is mismatched with the expected trace string Clear the TIM V Alarm Step 1 Complete the Clear the TIM Alarm procedure on page 2 138 Step2 Ifthe alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 to report a service affecting problem 21 241 TPTFAIL CE100T Default Severity Major MJ Service Affecting SA SONET Logical Object CE100T The Transport TPT Layer Failure alarm for the CE 100T 8 card indicates a break in the end to end Ethernet link integrity feature of the CE 100T 8 cards TPTFAIL indicates a far end condition and not a problem with the port reporting TPTFAIL gi Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter2 Alarm Troubleshooting 27222 TX AlS MN S Note For more information about Ethernet cards refer to the Cisco ONS 15310 CL and Cisco ONS 15310 MA Ethernet Card Software Feature and Configuration Guide Clear the TPTFAIL CE100T Alarm Step 1 Clear any alarms being reported by the OC N port on the CE100T 8 circuit Step2 If no alarms are reported by the OC N por
346. l Networking Information BM WAZNE INSTRUKCJE DOTYCZACE BEZPIECZENSTWA Ten symbol ostrzezenia oznacza niebezpieczenstwo Zachodzi sytuacja kt6ra moze powodowa obrazenia ciata Przed przystapieniem do prac przy urzadzeniach nalezy zapozna sie z zagrozeniami zwigzanymi z uktadami elektrycznymi oraz ze standardowymi rodkami zapobiegania wypadkom Na ko cu ka dego ostrze enia podano numer na podstawie kt rego mo na odszuka t umaczenie tego ostrze enia w do czonym do urz dzenia dokumencie z t umaczeniami ostrze e NINIEJSZE INSTRUKCJE NALE Y ZACHOWA D LE IT BEZPE NOSTN POKYNY Tento varovn symbol ozna uje nebezpe enstvo Nach dzate sa v situ cii s nebezpe enstvom razu Pred pr cou na akomko vek vybaven si uvedomte nebezpe enstvo s visiace s elektrick mi obvodmi a obozn mte sa so tandardn mi opatreniami na predch dzanie razom Pod a sla na konci ka d ho upozornenia vyh adajte jeho preklad v prelo en ch bezpe nostn ch upozorneniach ktor s prilo en k zariadeniu USCHOVAJTE SI TENTO N VOD Obtaining Optical Networking Information This section contains information that is specific to optical networking products For information that pertains to all of Cisco refer to the Obtaining Documentation Obtaining Support and Security Guidelines section Where to Find Safety and Warning Information For safety and warning information refer to the Cisco Optical Transport Pro
347. l Panel does not appear the JRE might not be installed on your Windows PC a Run the Cisco ONS 15310 CL or ONS 15310 MA software CD b Open the CD drive Windows JRE folder c Double click the j2re 1_4_2 win icon to run the JRE installation wizard d Follow the JRE installation wizard steps From the Windows start menu click Settings gt Control Panel In the Java Plug in Control Panel window double click the Java Plug in 1 4 2 or Java Plug in 5 0 icon Click the Advanced tab on the Java Plug in Control Panel From the Java Run Time Environment menu select JRE 1 4 in C ProgramFiles JavaSoft JRE 1 4 2 or select JRE 5 0 in C ProgramFiles JavaSoft JRE 5 0 Click Apply Close the Java Plug in Control Panel window H Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter1 General Troubleshooting 18 Unable to Verify the NIC Connection on Your Windows PC Mi Reconfigure the Browser Step 1 From the Windows Start Menu launch your browser application Step2 If you are using Netscape Navigator a From the Netscape Navigator menu bar click the Edit gt Preferences menus b In the Preferences window click the Advanced gt Proxies categories c Inthe Proxies window click the Direct connection to the Internet check box and click OK d From the Netscape Navigator menu bar click the Edit gt Preferences menus e In the Preferences window click the Advanced gt Cache categories f Conf
348. ld level 2 155 DCC terminations 2 155 passwords 1 60 Windows PC connection to the node 1 50 VirusScan 1 53 1 54 voltage See battery VT1 5 creation error 1 66 VT SQUELCH L description 2 145 Ww warnings definition xxviii WKSWBK 3 8 WKSWPR 3 9 WKSWPR description 2 146 WRMRESTART 3 9 WTR description 2 146 Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Bl index Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0
349. lem was probably the defective card Return the defective card to Cisco through the RMA process Contact Cisco Technical Support 1 800 553 2447 Complete the Physically Replace a Card procedure on page 2 154 for the defective card gi Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter 1 General Troubleshooting Step 5 Step 6 17 Restore the Database and Default Settings W Clear the terminal loopback on the port a b c d e f Double click the source node CE100T 8 card with the terminal loopback Click the Maintenance gt Loopback tabs Select None from the Loopback Type column for the port being tested Select the appropriate state IS OOS DSBLD OOS MT in the Admin State column for the port being tested Click Apply Click Yes in the confirmation dialog box Clear the terminal loopback circuit a b c d Click the Circuits tab Choose the loopback circuit being tested Click Delete Click Yes in the Delete Circuits dialog box Do not check any check boxes The entire circuit path has now passed its comprehensive series of loopback tests This circuit qualifies to carry live traffic 1 7 Restore the Database and Default Settings This section contains troubleshooting procedures for errors that require restoration of software data or the default node setup 1 7 1 Restore the Node Database Symptom One or more nodes are not functioning prope
350. lete Circuits dialog box Do not check any check boxes Stepb Complete the Test the Ethernet Card procedure on page 1 33 gi Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter1 General Troubleshooting 16 3 Perform a Facility Loopback on an Intermediate Node OC N Port Bi Test the Ethernet Card Step 1 A Complete the Physically Replace a Card procedure on page 2 154 for the suspected bad card and replace it with a known good one Caution Step 2 Step 3 Step 4 Step 5 Step 6 Step7 Removing a card that currently carries traffic on one or more ports can cause a traffic hit To avoid this perform an external switch if a switch has not already occurred Refer to the procedures in the 2 10 1 Protection Switching Lock Initiation and Clearing section on page 2 147 For more information refer to the Maintain the Node chapter in the Cisco ONS 15310 CL and Cisco ONS 15310 MA Procedure Guide Resend test traffic on the loopback circuit with a known good card If the test set indicates a good circuit the problem was probably the defective card Return the defective card to Cisco through the RMA process Contact Cisco Technical Support 1 800 553 2447 Complete the Physically Replace a Card procedure on page 2 154 for the defective card Clear the terminal loopback on the port before testing the next segment of the network circuit path a Double click the
351. lick Apply Step4 Ifthe alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 1 52 DUP SHELF ID For information about this alarm or condition refer to the Alarm Troubleshooting chapter in the Cisco ONS 15454 DWDM Troubleshooting Guide That guide discusses all DWDM alarms 2 7 53 EHIBATVG Default Severity Major MJ Service Affecting SA SONET Logical Object PWR The Extreme High Voltage Battery alarm occurs in a 48 VDC environment when a battery lead input voltage exceeds the extreme high power threshold This threshold has a preset value of 56 5 VDC and is not user provisionable The alarm is raised until the voltage remains under the threshold for 120 seconds Clear the EHIBATVG Alarm Step 1 The problem is external to the ONS 15310 CL or ONS 15310 MA Troubleshoot the power source supplying the battery leads Step2 Ifthe alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 in order to report a Service Affecting SA problem 2 7 54 ELWBATVG Default Severity Major MJ Service Affecting SA SONET Logical Object PWR The Extreme Low Voltage Battery alarm occurs in a 48 VDC environment when a battery lead input voltage falls below the extreme low power threshold This threshold has a preset value of 40 5 VDC and is n
352. lick the Provisioning gt Port gt Distance Extension tabs c Check the check box in the Enable Distance Extension column d Click Apply Ensure that both ports are set for the correct media type For each port complete the following steps a Double click the card to display the card view if you are not already in card view b Click the Provisioning Port General tabs c Choose the correct media type Fibre Channel 1Gbps ISL Fibre Channel 2 Gbps ISL FICON 1 Gbps ISL or FICON 2 Gbps ISL from the drop down list d Click Apply If the GFP UP MISMATCH alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 to report a Service Affecting SA problem 2 7 103 HELLO Default Severity Not Alarmed NA Non Service Affecting NSA SONET Logical Object OCN The Open Shortest Path First OSPF Hello alarm is raised when the two end nodes cannot bring an OSPF neighbor up to the full state Typically this problem is caused by an area ID mismatch and or an OSPF HELLO packet loss over the DCC Clear the HELLO Alarm Step 1 Ensure that the area ID is correct on the missing neighbor by completing the following steps a In node view click the Provisioning Network OSPF tabs Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Chapter2 Alarm Troubleshooting B 2710 HIBATVG b Ensu
353. ly encountered Cisco ONS 15310 CL and ONS 15310 MA alarm and condition Tables 2 1 through 2 5 list the alarms of both platforms organized by severity Table 2 6 on page 2 6 provides a list of alarms organized alphabetically Table 2 7 gives definitions of all ONS 15310 CL and ONS 15310 MA alarm logical objects which are the basis of the alarm profile list in Table 2 8 on page 2 10 For a comprehensive list of all conditions refer to the Cisco SONET TLI Command Guide For further information about Transaction Language One TL1 refer to the Cisco ONS SONET TLI Reference Guide An alarm s troubleshooting procedure applies to both the Cisco Transport Controller CTC and the TL1 version of that alarm If the troubleshooting procedure does not clear the alarm log into the Technical Support Website at http www cisco com techsupport for more information or call the Cisco Technical Assistance Center 1 800 553 2447 More information about alarm profile information modification and downloads is located in the Manage Alarms chapter in the Cisco ONS 15310 CL and Cisco ONS 15310 MA Procedure Guide 2 1 Alarm Index by Default Severity The following tables group alarms and conditions by their default severities in the ONS 15310 CL and ONS 15310 MA systems These severities are the same whether they are reported in the CTC Alarms window severity SEV column or in TL1 Note The CTC default alarm profile contains some alarms or conditions that ar
354. ly caused by the Cisco equipment or one of its peripheral devices If the equipment causes interference to radio or television reception try to correct the interference by using one or more of the following measures Turn the television or radio antenna until the interference stops Move the equipment to one side or the other of the television or radio Move the equipment farther away from the television or radio Plug the equipment into an outlet that is on a different circuit from the television or radio That is make certain the equipment and the television or radio are on circuits controlled by different circuit breakers or fuses Modifications to this product not authorized by Cisco Systems Inc could void the FCC approval and negate your authority to operate the product The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California Berkeley UCB as part of UCB s public domain version of the UNIX operating system All rights reserved Copyright 1981 Regents of the University of California NOTWITHSTANDING ANY OTHER WARRANTY HEREIN ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED AS IS WITH ALL FAULTS CISCO AND THE ABOVE NAMED SUPPLIERS DISCLAIM ALL WARRANTIES EXPRESSED OR IMPLIED INCLUDING WITHOUT LIMITATION THOSE OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING USAGE OR TRADE PRACTICE
355. ly the admin state operation specified by 0 to port count specified by 1 EID 5016 An error was encountered while attempting to provision the CTC encountered an error while 0 1 provisioning the card EID 5017 Unable to rollback provisioning the 0 may be left in an You may have to remove the BLSR INCOMPLETE state and should be manually removed manually as it was left incomplete Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter 4 Error Messages Table 4 1 Error Warning ID Error Messages continued Error Warning Message Description EID 5018 0 is 1 node and cannot be added to 2 network You cannot add the node 0 of type 1 to the host node of type 2 This prevents you from hosting both SONET and SDH nodes in the same session EID 5019 Manual mode for this equipment does not support an expected The path trace mode does not support string consisting of all null characters Please change the strings that consist of null characters You expected string or the path trace mode must either change the expected string or the path trace mode WID 5020 Unable to transition port state indirectly because the port Refer to the warning message text aggregates low order circuits if the port state should be changed edit it directly via port provisioning EID 5021 No nodes are selected Please choose a node Refer to the e
356. m the menu bar e Choose the node from the drop down list in the Select Node dialog box and click OK b In node view double click the CE100T 8 card that requires the loopback c Click the Maintenance Loopback tabs d Select OOS MT from the Admin State column If this is a multiport card select the row appropriate for the desired port e Select Terminal from the Loopback Type column If this is a multiport card select the row appropriate for the desired port f Click Apply g Click Yes in the confirmation dialog box Complete the Test and Clear the Ethernet Terminal Loopback Circuit procedure on page 1 44 Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Chapter1 General Troubleshooting MI 166 Performa Terminal Loopback on a Destination Node Ethernet Port Test and Clear the Ethernet Terminal Loopback Circuit Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 If the test set is not already sending traffic send test traffic on the loopback circuit Examine the test traffic being received by the test set Look for errors or any other signal information that the test set is capable of indicating If the test set indicates a good circuit no further testing is necessary on the loopback circuit Clear the terminal loopback from the port a Double click the intermediate node CE100T 8 card with the terminal loopback b Click the Maintenance gt Loopback tabs c Select None from the L
357. manually switched in a path protection revert traffic to the original path by completing the Clear an External Switching Command on a Path Protection Span procedure on page 2 152 2 7 42 CONTBUS DISABLED A Default Severity Critical CR Service Affecting SA SONET Logical Object EQPT The CONTBUS DISABLED alarm occurs when an Ethernet card is defective upon insertion into the chassis or when a card that is already present in the chassis becomes defective That is the card fails the enhanced cell bus verification test The alarm persists as long as the defective card remains in the chassis When the card is removed CONTBUS DISABLED will remain raised for a one minute wait time This wait time is designed as a guard period so that the system can distinguish this outage from a briefer card reset communication outage If no card is reinserted into the original slot during the wait time the alarm clears After this time a different nondefective card not the original card should be inserted When CONTBUS DISABLED is raised no message oriented communication is allowed to or from this Ethernet slot to the controller card 15310 CL CTX or CTX2500 card thus avoiding node communication failure Caution CONTBUS DISABLED clears only when the faulty card is removed for one minute If any card at all is reinserted before the one minute guard period expires the alarm does not clear CONTBUS DISABLED overrides the IMPROPRMVL ala
358. n Failure alarm indicates a problem with the internal fan of the ONS 15310 CL or ONS 15310 MA When the fan is not fully functional the temperature of the node can rise above its normal operating range This alarm is not user serviceable If the alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC to report a Service Affecting SA problem 1 800 553 2447 2 1 12 FAN DEGRADE Default Severity Major MJ Non Service Affecting NSA SONET Logical Object FAN The Partial Fan Failure Speed Control Degradation alarm occurs if fan speed for one of the fans in the ONS 15310 CL or ONS 15310 MA shelf falls under 500 RPM when read by a tachometry counter For an ONS 15310 CL this alarm is not user serviceable For an ONS 15310 MA refer to the fan tray replacement procedure located in the Cisco ONS 15310 CL and Cisco ONS 15310 MA Procedure Guide Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Chapter2 Alarm Troubleshooting B 2 773 FE AIS If the alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 7 73 FE AIS Default Severity Not Alarmed NA Non Service Affecting NSA SONET Logical Object DS3 The Far End AIS condition occurs when an AIS has occurred at the far end node FE AIS usually occurs in conjunction with
359. n Table 2 10 Table 2 10 Facility Alarm Hierarchy Priority Condition Type Highest LOS LOF AIS L SF L SD L RFI L TIM S AIS P LOP P SF P Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Chapter 2 Alarm Troubleshooting ME 254 Alarm Hierarchy Table 2 10 Facility Alarm Hierarchy continued Priority Condition Type SD P UNEQ P TIM P Lowest PLM P Near end failures and far end failures follow different hierarchies Near end failures stand according to whether they are for the entire signal LOS loss of frame alignment LOF facility AIS L path AIS P etc or VT AIS V etc The full hierarchy for near end failures is shown in Table 2 11 This table is taken from Telcordia GR 253 CORE Table 2 11 Priority Near End Alarm Hierarchy Condition Type Highest LOS LOF AIS L AIS P LOP P UNEQ P TIM P PLM P AIS V LOP V UNEQ V PLM V Lowest DS N AIS if reported for outgoing DS N signals 1 Although it is not defined as a defect or failure all ones STS pointer relay is also higher priority than LOP P Similarly all ones VT pointer relay is higher priority than LOP V 2 LOP Pis also higher priority than the far end failure RFI P which does not affect the detection of any near end failures Similarly LOP V i
360. n occurs when the reporting node is timed to a reference that does not support SSM but the ONS 15310 CL or ONS 15310 MA has SSM support enabled SSM STU can also occur if the timing source is sending out SSM messages but SSM is not enabled on the system Clear the SSM STU Condition Step1 In node view click the Provisioning gt Timing gt BITS Facilities tabs Step2 Ifthe Sync Messaging Enabled check box for the BITS source is checked uncheck the box Step3 Ifthe Sync Messaging Enabled check box for the BITS source is not checked check the box Step4 Click Apply Stepb If the condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 1 223 SSM TNC Default Severity Not Alarmed NA Non Service Affecting NSA SONET Logical Object BITS The SSM Transit Node Clock TNC Traceable condition occurs when the synchronization message quality level is changed to TNC S Note SSM TNC is an informational condition It does not require troubleshooting Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter2 Alarm Troubleshooting 231224 STS SQUELCH L B 2 1 224 STS SQUELCH L Default Severity Not Alarmed NA Non Service Affecting NSA SONET Logical Object OCN The Ring is Squelching STS traffic condition is raised on an OC N facility If the node failure scenario includes the sou
361. n one or more ports can cause a traffic hit To avoid this perform an external switch if a switch has not already occurred Refer to the procedures in the 2 10 1 Protection Switching Lock Initiation and Clearing section on page 2 147 For more information refer to the Maintain the Node chapter in the Cisco ONS 15310 CL and Cisco ONS 15310 MA Procedure Guide Step2 Resend test traffic on the loopback circuit with a known good card installed Step3 If the test set indicates a good circuit the problem was probably the defective card Return the defective card to Cisco through the Return Materials Authorization RMA process Contact Cisco Technical Support 1 800 553 2447 Step4 Complete the Physically Replace a Card procedure on page 2 154 for the faulty card Step5 Clear the facility loopback a Double click the CE100T 8 card then click the Maintenance gt Loopback tabs b Choose None from the Loopback Type column for the port being tested c Choose the appropriate state IS OOS DSBLD OOS MT from the Admin State column for the port being tested d Click Apply e Click Yes in the confirmation dialog box Step6 Complete the 1 6 2 Perform a Terminal Loopback on a Source Node Ethernet Port procedure on page 1 31 Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 KE Chapter1 General Troubleshooting 16 2 Perform a Terminal Loopback on a Source Node Ethernet Port Hi 1 6 2 Perform a Te
362. n progress The specified action cannot be performed 0 can not proceed during a software upgrade during a software upgrade You must try Please try again after the software upgrade has completed after the upgrade process is completed EID 4009 0 encountered while restoring database CTC encountered the specified error while restoring the database EID 4010 The operation was terminated due to the following error Refer to the error message text 0 Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Chapter4 Error Messages Table 4 1 Error Warning ID Error Messages continued Error Warning Message Description EID 4011 Provisioning error Refer to the error message text 0 EID 5000 Cannot find a valid route for tunnel change request Refer to the error message text EID 5001 Tunnel could not be changed Refer to the error message text EID 5002 Tunnel could not be restored and must be recreated manually Refer to the error message text EID 5003 Circuit roll failure Refer to the error message text 0 EID 5004 There is already one 4F 0 provisioned on the set of nodes There is already one 4F BLSR provisioned involved in 1 The maximum number of 4F 0 rings has on the set of nodes involved in the ring The been reached for that node maximum number of 4F BLSR rings has been reached for that node WID 5005 A non zero
363. n save these details to a text file using the Save button Table 4 1 gives a list of all error or warning message numbers the messages and a brief description of each message Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Chapter4 Error Messages Table 4 1 Error Warning ID Error Messages Error Warning Message Description EID 0 Invalid error ID The error ID is invalid EID 1 Null pointer encountered in 0 Cisco Transport Controller CTC encountered a null pointer in the area described by the specified item EID 1000 The host name of the network element cannot be resolved to an Refer to the error message text address EID 1001 Unable to launch CTC due to applet security restrictions Please Refer to the error message text review the installation instructions to make sure that the CTC launcher is given the permissions it needs Note that you must exit and restart your browser in order for the new permissions to take effect EID 1002 The host name e g for the network element was successfully The node is not reachable from CTC client resolved to its address but no route can be found through the station network to reach the address EID 1003 An error was encountered while attempting to launch CTC Unexpected exception or error while 0 launching CTC from the applet EID 1004 Problem Deleting CTC Cache 0 1 Unable to delete the CTC
364. n the 0 termination Refer to the error message text The IP address cannot be loopback 127 0 0 0 8 class D 224 0 0 0 4 class E 240 0 0 0 4 broadcast 255 255 255 255 32 internal 1 EID 4000 The 0 ring name cannot be changed now A 0 switch is You cannot change the ring name because a active switch of the same ring type is active EID 4001 The 0 ring ID cannot be changed now A 0 switch is active You cannot change the ring ID because a switch of the same ring type is active WID 4002 CAUTION Reverting to an earlier software release may result Refer to the warning message text in TRAFFIC LOSS and loss of connectivity to the node It may require onsite provisioning to recover If the node was running 0 before reverting will restore the 0 provisioning losing any later provisioning If the node was running some other version reverting will LOSE ALL PROVISIONING 1 2 EID 4003 The IOS console is disabled for the card in slot 0 The card may not be an IOS based card or it may be rebooting EID 4004 Error cancelling software upgrade CTC encountered an error while cancelling the software upgrade EID 4005 0 encountered while performing DB backup CTC encountered the specified error during database backup EID 4006 The file 0 does not exist or cannot be read Refer to error message EID 4007 The size of 0 is zero The size of the file that is being backed up or restored is zero WID 4008 A software upgrade is i
365. n the Cisco ONS 15454 DWDM Troubleshooting Guide That guide discusses all DWDM alarms 2 7 7 APSB Default Severity Minor MN Non Service Affecting NSA SONET Logical Object OCN The APS Channel Byte Failure alarm occurs when LTE detects protection switching byte failure or an invalid switching code in the incoming APS signal Some older SONET nodes not manufactured by Cisco send invalid APS codes if they are configured in a 1 1 protection group with newer SONET nodes such as the ONS 15310 CL and ONS 15310 MA These invalid codes cause an APSB alarm on the ONS 15310 CL and ONS 15310 MA Clear the APSB Alarm Step 1 Use an optical test set to examine the incoming SONET overhead to confirm inconsistent or invalid K bytes For specific procedures to use the test set equipment consult the manufacturer If corrupted K bytes are confirmed and the upstream equipment is functioning properly the upstream equipment might not interoperate effectively with the ONS 15310 CL and ONS 15310 MA Step2 If the condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 1 8 APSCDFLTK The APSCDFLTK alarm is not used in the ONS 15310 platforms in this release It is reserved for development 2 1 9 APSC IMP The APSC IMP alarm is not used in the ONS 15310 platforms in this release It is reserved for development Cisco ONS 15310 CL and Cisco ONS
366. n the destination port being tested a Go to the node view of the intermediate node From the View menu choose Go To Other Node e Choose the node from the drop down list in the Select Node dialog box and click OK b In node view double click the controller card 15310 CL CTX or CTX2500 with the OC N port requiring a loopback c Click the Maintenance gt Optical gt Loopback gt Port tabs d Select OOS MT from the Admin State column e Select Terminal from the Loopback Type column f Click Apply g Click Yes in the confirmation dialog box Stepb Continue with the Test the Terminal Loopback Circuit procedure on page 1 21 Test the Terminal Loopback Circuit Step 1 If the test set is not already sending traffic send test traffic on the loopback circuit Step2 Examine the test traffic being received by the test set Look for errors or any other signal information that the test set is capable of indicating If the test set indicates a good circuit no further testing is necessary on the loopback circuit Step3 Clear the terminal loopback a Double click the card with the loopback b Click the Maintenance Optical Loopback Port tabs c Select None from the Loopback Type column for the port being tested d Select the appropriate state IS AINS OOS DSBLD or OOS MT in the Admin State column for the port being tested Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Chapter1
367. nable and the error rate is hard coded to 1E 6 dBm An SD P condition causes a switch from the working port to the protect port at the path STS level The BER increase that causes the condition is sometimes caused by a physical fiber problem such as a poor fiber connection a bend in the fiber that exceeds the permitted bend radius or a bad fiber splice SD causes the port to switch from working to protect The SD condition clears when the BER level falls to one tenth of the threshold level that triggered it gi Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter2 Alarm Troubleshooting 27200 SDV BI Clear the SD P Condition Step 1 Step 2 2 1 20 SD V Complete the Clear the SD L Condition procedure on page 2 124 If the condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 Default Severity Not Alarmed NA Non Service Affecting NSA SONET Logical Objects VT MON VI TERM An SD V condition is similar to the SD condition on page 2 122 but it applies to the VT layer of the SONET overhead For path protection protected circuits the BER threshold is user provisionable and has a range for SD from 1E 9 dBm to 1E 5 dBm An SD V condition does not cause a switch from the working port to the protect port at the path STS level The BER increase that causes the alarm is sometimes
368. nable to Verify the IP Configuration of Your Windows PC Symptom When connecting your Windows PC to the ONS 15310 CL or ONS 15310 MA you are unable to successfully ping the IP address of your Windows PC to verify the IP configuration Table 1 2 describes the potential causes of the symptom and the solutions Table 1 2 Unable to Verify the IP Configuration of Your Windows PC Possible Problem Solution The IP address is typed Verify that the IP address used to ping the Windows PC matches the IP incorrectly address displayed when the Windows IP Configuration information is retrieved from the system The IP configuration of your Windows PC is not Verify the IP configuration of your Windows PC see the Verify the IP properly set Configuration of Your Windows PC procedure on page 1 47 If this procedure is unsuccessful contact your network administrator for instructions to correct the IP configuration of your Windows PC Verify the IP Configuration of Your Windows PC Step 1 Step 2 Step 3 Step 4 Step 5 Open a DOS command window by selecting Start Run from the Start menu In the Open field type command and then click OK The DOS command window appears At the prompt in the DOS window or Windows 98 NT 2000 and XP type ipconfig and press the Enter key The Windows IP configuration information appears including the IP address subnet mask and the default gateway At the prompt in the DOS window type
369. nd Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Chapter1 General Troubleshooting W 165 Performa Facility Loopback on a Destination Node Ethernet Port Create the Facility Loopback on a Destination Node Ethernet Port Step 1 Step 2 Step 3 Step 4 Step 5 Connect a test set to the CE100T 8 card that you are testing amp Note For specific procedures to connect set up and use the test set equipment consult the manufacturer a Ifyou just completed the 1 6 4 Perform a Terminal Loopback on Intermediate Node OC N Ports section on page 1 36 leave the test set hooked up to the source node port b Ifyou are starting the current procedure without the test set hooked up to the source port use appropriate cabling to attach the Tx and Rx terminals of the test set to the port you are testing Both Tx and Rx connect to the same port Adjust the test set accordingly Refer to manufacturer instructions for test set use Use CTC to set up the hairpin circuit on the test port a In node view click the Circuits tab and click Create b In the Circuit Creation dialog box choose the type such as STS and number such as 1 c Click Next d In the next Circuit Creation dialog box give the circuit an easily identifiable name such as CICItoC1C5 e Leave the Bidirectional check box checked f Click Next g Inthe Circuit Creation source dialog box select the same Node card Slot Port and STS or VT whe
370. nd Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Chapter2 Alarm Troubleshooting WB 2725 AUTOSW AIS S Note When you replace a card with the identical type of card you do not need to make any changes to the database Step3 Ifthe alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 1 25 AUTOSW AIS Default Severity Not Reported NR Non Service Affecting NSA SONET Logical Objects STSMON VT MON The Automatic Path Protection Switch Caused by an AIS condition indicates that automatic path protection switching occurred because of an AIS condition If the path protection is configured for revertive switching it reverts to the working path after the fault clears The AIS also clears when the upstream trouble is cleared amp Note This condition is only reported if the path protection is set up for revertive switching Generally an AIS is a special SONET signal that tells the receiving node that the sending node has no valid signal available to send AIS is not considered an error The AIS condition is raised by the receiving node on each input when the node sees the signal AIS instead of a real signal In most cases when this condition is raised an upstream node is raising an alarm to indicate a signal failure all nodes downstream from it only raise some type of AIS This condition clears when you resolve
371. ndition procedure on page 2 126 If the alarm does not clear on the reporting node ensure that the physical connections between the ports and that the fiber optic cables are configured to carry SDCC traffic If they are not correct them For more information about fiber connections and terminations refer to the Install Hardware chapter in the Cisco ONS 15310 CL and Cisco ONS 15310 MA Procedure Guide Caution Step 4 Step 5 Step 6 Always use the supplied electrostatic discharge wristband when working with a powered ONS 15310 CL or ONS 15310 MA If the physical connections are correct and configured to carry DCC traffic verify that both ends of the fiber span have in service IS NR ports Verify that the ACT LED is green When the LED on the controller card 15310 CL CTX or CTX2500 card is green complete the Verify or Create Node DCC Terminations procedure on page 2 155 to ensure that the DCC is provisioned for the ports at both ends of the fiber span Repeat Step 4 at the adjacent nodes If DCC is provisioned for the ends of the span verify that the port is active and in service by completing the following steps a In node view double click the 15310 CL CTX or CTX2500 card to display the card view b Click the Provisioning gt Optical gt Line tabs c Confirm that the OC 3 or OC 12 port shows a green LED A green ACT LED indicates an active card d Verify that the Admin State column lists the port a
372. ng Lock Initiation and Clearing section on page 2 147 as appropriate Note Step 1 Step 2 Step 3 Step 4 Soft resetting an ML 100T 8 Ethernet traffic card causes a traffic hit To preserve traffic flow perform a traffic switch in the 2 10 1 Protection Switching Lock Initiation and Clearing section on page 2 147 as appropriate Soft resetting a CE 100T 8 card is errorless For more information about Ethernet cards refer to the Cisco ONS 15310 CL and Cisco ONS 15310 MA Ethernet Card Software Feature and Configuration Guide Log into a node on the network If you are already logged in continue with Step 2 In node view position the cursor over the card slot reporting the alarm Right click the card Choose Hard Reset Card or Soft Reset Card from the shortcut menu Click Yes in the Resetting Card dialog box Soft or Hard Reset a Controller Card A Caution Hard resetting a 15310 CL CTX or CTX2500 card can cause a traffic hit A soft reset causes a traffic hit only if a provisioning change or firmware upgrade has occurred or in the multiple soft reset circumstance previously noted To preserve traffic flow perform a traffic switch in the 2 10 1 Protection Switching Lock Initiation and Clearing section on page 2 147 as appropriate Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Chapter2 Alarm Troubleshooting HZ 2103 Physical Card Reseating and Replacement
373. ng amplification also causes channel power to need adjustment If the alarm does not clear remove any receive fiber attenuators or replace them with lower resistance attenuators gi Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter2 Alarm Troubleshooting Step 5 A 27145 LOS BITS MN If the alarm does not clear inspect and clean the receive and transmit node fiber connections according to site practice If no site practice exists complete the procedure in the Maintain the Node chapter in the Cisco ONS 15310 CL and Cisco ONS 15310 MA Procedure Guide Caution Step 6 Step 7 Step 8 A Always use the supplied electrostatic discharge wristband when working with a powered ONS 15310 CL or ONS 15310 MA If the alarm does not clear ensure that the fiber is not broken or damaged by testing it with an optical test set If no test set is available use the fiber for a facility line loopback on a known good port The error reading you get is not as precise but you generally know whether the fiber is faulty For specific procedures to use the test set equipment consult the manufacturer If the alarm does not clear and no faults are present on the other port s of the transmit or receive card do a facility loopback on the transmit and receive ports with known good loopback cable Complete the 1 2 1 Perform a Facility Loopback on a Source Node Port procedure on page 1 4 to te
374. ng Ethernet circuit 1 32 1 44 clearing OC N circuit 1 38 creating on a destination node electrical port 1 8 creating on a destination node Ethernet port 1 42 creating on a destination node OC N port 1 24 creating on an intermediate node OC N port 1 20 1 37 creating on a source node Ethernet port 1 31 creating on a source node OC N port 1 17 definition 1 3 testing 1 18 1 21 1 25 testing an electrical circuit 1 4 testing an optical circuit 1 14 testing Ethernet circuit 1 32 1 44 testing OC N circuit 1 38 testing on a destination node electrical port 1 9 testing See also lamp test See also loopback Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Bb index See also power cross connect loopback circuit 1 16 electrical cabling 1 6 1 13 electrical circuits 1 4 Ethernet cards 1 30 1 33 1 41 1 44 Ethernet facility loopback circuit 1 41 Ethernet terminal loopback circuit 1 32 1 44 facility loopback circuit 1 5 1 13 1 15 1 20 1 23 1 29 hairpin circuit 1 8 1 11 LED operation 1 75 network tests 1 2 to 1 3 OC N controller card 1 35 1 38 OC N facility loopback circuit 1 35 OC N terminal loopback circuit 1 38 optical circuits 1 14 terminal loopback circuit 1 9 1 18 1 21 1 25 TIM TIM description 2 137 TIM P 2 139 TIM S 2 139 TIM V description 2 140 timing free running synchronization error 1 68 holdover error 1 67 timing alarms loss of primary reference 2 136 loss of third reference 2 137
375. ng Guide R7 0 EIN Chapter1 General Troubleshooting 122 Perform a Hairpin on a Source Node Port Wi c Set the circuit Type and Size to the normal preferences such as STS and STS1 d Uncheck the Bidirectional check box and click Next e In the Circuit Source dialog box select the same Node Slot Port and Type where the test set is connected and click Next f In the Circuit Destination dialog box use the same Node Slot Port and Type used for the Circuit Source dialog box and click Finish Step4 Confirm that the newly created circuit appears on the Circuits tab list as a one way circuit Stepb Continue with the Test the Hairpin Circuit procedure on page 1 8 Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 EIN Chapter1 General Troubleshooting B 123 Performa Terminal Loopback on a Destination Node Port Test the Hairpin Circuit Step 1 If the test set is not already sending traffic send test set traffic on the loopback circuit Step2 Examine the test traffic received by the test set Look for errors or any other signal information that the test set is capable of indicating Step3 If the test set indicates a good circuit no further testing is necessary with the hairpin loopback circuit Clear the hairpin circuit a Click the Circuits tab b Choose the hairpin circuit being tested c Click Delete d Click Yes in the Delete Circuits dialog box e Confirm that the
376. ng procedures require installation or removal of cards in these instances pay close attention to the following cautions and warnings gt Warning Invisible laser radiation could be emitted from the end of the unterminated fiber cable or connector Do not stare into the beam directly with optical instruments Viewing the laser output with certain optical instruments for example eye loupes magnifiers and microscopes within a distance of 100 mm could pose an eye hazard Statement 1056 Warning Use of controls adjustments or performing procedures other than those specified could result in hazardous radiation exposure Statement 1057 Warning Class 1 laser product Statement 1008 Warning Before working on equipment that is connected to power lines remove jewelry including rings necklaces and watches Metal objects will heat up when connected to power and ground and can cause serious burns or weld the metal object to the terminals Statement 43 gt Caution Hazardous voltage or energy could be present when the system is operating Use caution when removing or installing cards Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 XM Chapter2 Alarm Troubleshooting BB 27 AlarmProcedures 2 Alarm Procedures This section list alarms alphabetically and includes some conditions commonly encountered when troubleshooting alarms The severity description
377. nto IS administrative state are not receiving signals the LOS alarm is either raised or remains and the port service state transitions to OOS AU FLT If the correct port is in service clean the fiber according to site practice If no site practice exists complete the procedure in the Maintain the Node chapter in the Cisco ONS 15310 CL and Cisco ONS 15310 MA Procedure Guide If the alarm does not clear verify that the power level of the optical signal is within the OC 3 or OC 12 port receiver specifications The Install Hardware chapter in the Cisco ONS 15310 CL and Cisco ONS 15310 MA Procedure Guide lists these specifications for each OC N port If the optical power level is within specifications use an optical test set to verify that a valid signal exists on the line For specific procedures to use the test set equipment consult the manufacturer Test the line as close to the receiving card as possible Repeat Steps 1 to 5 for any other port on the card reporting the LOS OC N If the alarm does not clear look for and troubleshoot any other alarm that could identify the source of the problem Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Chapter2 Alarm Troubleshooting E 27151 LO TXPOWER Step8 Ifthe alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 in order to report a Service Af
378. o the Turn Up Node chapter in the Cisco ONS 15310 CL and Cisco ONS 15310 MA Procedure Guide If the alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 7 209 SOUELCH The SQUELCH condition is not used in the ONS 15310 platforms in this release It is reserved for development 2 7 210 SQUELCHED The SQUELCHED condition is not used in the ONS 15310 platforms in this release It is reserved for development gi Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter2 Alarm Troubleshooting 272311 SOM B 2 1 3131 SOM Default Severity Critical CR Service Affecting SA for STSTRM Major MJ Service Affecting SA for VT TERM SONET Logical Objects STSTRM VT TERM The Sequence Mismatch alarm is a VCAT member alarm VCAT member circuits are independent circuits that are concatenated from different time slots into a higher rate signal The alarm occurs when the expected sequence numbers of VCAT members do not match the received sequence numbers Clear the SOM Alarm Step 1 For the errored circuit complete the Delete a Circuit procedure on page 2 155 Step2 Recreate the circuit using the procedure in the Create Circuits chapter in the Cisco ONS 15310 CL and Cisco ONS 15310 MA Procedure Guide Step3 Ifthe alarm does not clear log into the Technical Support Website at http www
379. o the same port Adjust the test set accordingly Refer to manufacturer instructions for test set use Use CTC to set up the terminal loopback on the test port a In node view click the Circuits tab and click Create b In the Circuit Creation dialog box choose the type such as STS and number such as 1 c Click Next d In the next Circuit Creation dialog box give the circuit an easily identifiable name such as CICItoC1C4 e Leave the Bidirectional check box checked f Click Next g In the Circuit Creation source dialog box select the same Node card Slot Port and STS or VT where the test set is connected h Click Next i In the Circuit Creation destination dialog box use the same Node card Slot Port and STS or VT used for the source dialog box j Click Next k In the Circuit Creation circuit routing preferences dialog box leave all defaults Click Finish Confirm that the newly created circuit appears on the Circuits tab list and that it is described in the Dir column as a two way circuit S Note Itis normal for the LPBKTERMINAL OCN condition on page 2 105 to appear during a loopback setup The condition clears when you remove the loopback Create the terminal loopback on the destination port being tested a Go to the node view of the intermediate node Choose View Go To Other Node from the menu bar e Choose the node from the drop down list in the Select Node dialog box and click
380. ode b Click the Maintenance Loopback tabs c Select OOS MT from the Admin State column If this is a multiport card select the row appropriate for the desired port d Select Terminal from the Loopback Type column If this is a multiport card select the row appropriate for the desired port e Click Apply f Click Yes in the confirmation dialog box Step6 Complete the Test and Clear the Ethernet Terminal Loopback Circuit procedure on page 1 32 Test and Clear the Ethernet Terminal Loopback Circuit Step 1 If the test set is not already sending traffic send test traffic on the loopback circuit Step2 Examine the test traffic being received by the test set Look for errors or any other signal information that the test set is capable of indicating Step3 If the test set indicates a good circuit no further testing is necessary on the loopback circuit Clear the terminal loopback state on the port a Double click the CE100T 8 card in the source node with the terminal loopback b Click the Maintenance Loopback tabs c Select None from the Loopback Type column for the port being tested d Select the appropriate state IS OOS DSBLD OOS MT in the Admin State column for the port being tested e Click Apply f Click Yes in the confirmation dialog box Step4 Clear the terminal loopback circuit a Click the Circuits tab b Choose the loopback circuit being tested c Click Delete d Click Yes in the De
381. oftware operations is close to exceeding the memory capacity of the 15310 CL CTX or CTX2500 card The alarm clears when additional memory becomes available If additional memory is not made available and the memory capacity of the card is exceeded CTC ceases to function Note The alarm does not require user intervention If the alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 7 177 MFGMEM Default Severity Critical CR Service Affecting SA SONET Logical Objects BPLANE FAN PPM The Manufacturing Data Memory Failure alarm occurs when the electronically erasable programmable read only memory EEPROM fails on a card or component or when the 15310 CL CTX or CTX2500 card cannot read this memory EEPROM stores manufacturing data that a 15310 CL CTX card uses to determine system compatibility and shelf inventory status Unavailability of this information can cause less significant problems To clear the MFGMEM alarm log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 to report a Service Affecting SA problem 2 7 178 NO CONFIG Default Severity Not Alarmed NA Non Service Affecting NSA SONET Logical Object EQPT Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Chapter2 Alarm Troubleshooting B 273179
382. og into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 7 230 SWTOTHIRD Default Severity Not Alarmed NA Non Service Affecting NSA SONET Logical Objects EXT SREF NE SREF The Synchronization Switch to Third Reference condition occurs when the ONS 15310 CL or ONS 15310 MA has switched to a third timing source reference 3 Clear the SWTOTHIRD Condition Step 1 To clear the condition clear alarms related to failures of the primary source such as the SYNCPRI alarm on page 2 135 or the SYNCSEC alarm on page 2 136 Step2 If the condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 1 2341 SYNC FREO Default Severity Not Alarmed NA Non Service Affecting NSA SONET Logical Objects BITS DS1 OCN The Synchronization Reference Frequency Out Of Bounds condition is reported against any reference that is out of the bounds for valid references The login node fails the reference and chooses another internal or external reference to use Clear the SYNC FREO Condition Step 1 Use an optical test set to verify the timing frequency of the line or BITS timing source and ensure that it falls within the proper frequency For specific procedures to use the test set equipment consult the manufacturer For BITS the proper timing frequency range is approxim
383. ompleting the following steps a At the network view click the Provisioning gt Overhead Circuits tabs b Ifno UDC circuit exists create one Refer to the Create Circuits chapter in the Cisco ONS 15310 CL and Cisco ONS 15310 MA Procedure Guide for procedures c Ifa user data circuit exists shown as User Data F1 under the Type column check the source and destination ports Stepb Ifthe alarm does not clear look for and troubleshoot any other alarm that could identify the source of the problem Step6 Ifthe alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 7 150 LOS OCN Default Severity Critical CR Service Affecting SA SONET Logical Object OCN An LOS alarm on an OC 3 or OC 12 port occurs when a SONET receiver detects an all zero pattern for 10 microseconds or longer An LOS alarm means the upstream transmitter has failed If an OC 3 or OC 12 LOS alarm is not accompanied by additional alarms a fiber break is usually the cause of the alarm It clears when two consecutive valid frames are received A Warning Invisible laser radiation could be emitted from the end of the unterminated fiber cable or connector Do not stare into the beam directly with optical instruments Viewing the laser output with certain optical instruments for example eye loupes magnifiers and microscopes within a distance of 100 mm could p
384. on the user is unable to change node view to network view on any and all nodes from any workstation This is accompanied by an Exception occurred during event dispatching java lang OutOfMemoryError in the java window Table 1 7 describes the potential cause of the symptom and the solution Table 1 7 Unable to Change Node View to Network View Possible Problem Solution The browser stalls when Reset the system or user CTC HEAP environment variable to increase the downloading files from memory limits pus because the See the Set the CTC HEAP and CTC MAX PERM SIZE HEAP ispay d more Environment Variables for Windows procedure on page 1 52 or the Set the memory Tor tje CTC_HEAP and CTC_MAX_PERM_SIZE_HEAP Environment Variables graphical vien HIDE for Solaris procedure on page 1 53 to enable the CTC_HEAP variable GUI environment change variables Note This problem typically affects large networks where additional memory is required to manage large numbers of nodes and circuits Set the CTC HEAP and CTC MAX PERM SIZE HEAP Environment Variables for Windows amp Note Step 1 Step 2 Step 3 Before proceeding with the following steps ensure that your system has a minimum of 1 GB of RAM If your system does not have a minimum of 1 GB of RAM contact the Cisco Technical Assistance Center TAC Close all open CTC sessions and browser windows From the Windows Start menu choose Control Panel gt S
385. on Alarm 1 67 Free Running Synchronization Mode 1 68 Daisy Chained BITS Not Functioning 1 68 Blinking STAT LED on Installed Card 1 68 Bit Errors Appear for a Line Card 1 69 Faulty Fiber Optic Connections 1 69 1 50 TABLES Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H BE Tables Table 1 32 LAN Cable Pinout 1 72 Table 1 33 Cross Over Cable Pinout 1 72 Table 1 34 Power Supply Problems 1 74 Table 1 35 Power Consumption for Node and Cards 1 74 Table 1 36 Lamp Test for Optical and Electrical Card LEDs 1 75 Table 2 1 ONS 15310 CL and ONS 15310 MA Critical Alarm List 2 2 Table 2 2 ONS 15310 CL and ONS 15310 MA Major Alarm List 2 2 Table 2 3 ONS 15310 CL and ONS 15310 MA Minor Alarm List 2 3 Table 2 4 ONS 15310 CL and ONS 15310 MA NA Conditions List 2 4 Table 2 5 ONS 15310 CL and ONS 15310 MA Major Alarm List 2 6 Table 2 6 ONS 15310 CL and ONS 15310 MA Alarm and Condition Alphabetical List Table 2 7 Alarm Logical Object Type Definitions 2 9 Table 2 8 ONS 15310 CL and ONS 15310 MA Alarm List by Logical Object as Shown in Alarm Profile Table 2 9 Path Alarm Hierarchy 2 15 Table 2 10 Facility Alarm Hierarchy 2 15 Table 2 11 Near End Alarm Hierarchy 2 16 Table 2 12 Far End Alarm Hierarchy 2 16 Table 2 13 DS 1 Alarms by Line Type 2 146 Table 3 1 ONS 15310 CL and ONS 15310 MA Transient Condition Alphabetical List Table 4 1 Err
386. on an ONS 15310 CL or ONS 15310 MA relying on an internal clock Clear the HLDOVRSYNC Alarm Step 1 Step 2 Step 3 Clear additional alarms that relate to timing such as e 2 7 96 FRNGSYNC page 2 66 e 2 7 97 FSTSYNC page 2 67 e 2 7 110 HLDOVRSYNC page 2 73 e 2 7 131 LOF BITS page 2 85 e 2 7 145 LOS BITS page 2 93 e 2 7 166 MANSWTOINT page 2 107 e 2 7 167 MANSWTOPRI page 2 107 e 2 7 168 MANSWTOSEC page 2 107 e 2 7 169 MANSWTOTHIRD page 2 108 e 2 7 228 SWTOPRI page 2 134 e 2 7 229 SWTOSEC page 2 134 e 2 7 230 SWTOTHIRD page 2 135 e 2 7 231 SYNC FREQ page 2 135 e 2 171 232 SYNCPRI page 2 135 e 2 7 233 SYNCSEC page 2 136 e 2 7 2324 SYNCTHIRD page 2 137 Reestablish a primary and secondary timing source according to local site practice If none exists refer to the Change Node Settings chapter in the Cisco ONS 15310 CL and Cisco ONS 15310 MA Procedure Guide for procedures If the alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 in order to report a Service Affecting SA problem 2 1 111 I HITEMP Default Severity Critical CR Service Affecting SA SONET Logical Object NE gi Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter2 Alarm Troubleshooting 27112 IMPROPRMVL Bi The Industrial High Temperature alarm occurs when the temperature of the ONS 15310 CL or
387. on or call Cisco TAC 1 800 553 2447 2 7 39 COMIOXC Default Severity Critical CR Service Affecting SA SONET Logical Object EQPT The Input Output Slot To Cross Connect Communication Failure alarm is caused by the 15310 CL CTX or CTX2500 card when there is a communication failure for a traffic slot Clear the COMIOXC Alarm Step 1 Complete the Soft or Hard Reset an Ethernet or Electrical Card in CTC procedure on page 2 153 on the 15310 CL CTX or CTX2500 card A Caution Avoid soft resetting multiple ONS 15310 MA cards at one time doing so might cause an unexpected traffic hit Step2 Verify that the reset is complete and error free and that no new related alarms appear in CTC A green ACT LED indicates an active card Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Chapter2 Alarm Troubleshooting WP 2740 CONTBUS CLK A Step3 Ifthe alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 in order to report a Service Affecting SA problem 2 7 40 CONTBUS CLK A Default Severity Minor MN Non Service Affecting NSA for ONS 15310 MA SONET Logical Object EQPT An Inbound Interconnection Timing Control Bus 1 Failure alarm on the Slot 3 CTX2500 card occurs if the timing signal from the Slot 4 CTX2500 card has an error If the Slot 3 CTX2500 card and all other cards on the shelf r
388. oopback Type column for the port being tested d Select the appropriate state IS OOS DSBLD OOS MT in the Admin State column for the port being tested e Click Apply f Click Yes in the confirmation dialog box Clear the terminal loopback circuit a Click the Circuits tab b Choose the loopback circuit being tested c Click Delete d Click Yes in the Delete Circuits dialog box Do not check any check boxes The entire circuit path has now passed its comprehensive series of loopback tests This circuit qualifies to carry live traffic If the test set indicates a faulty circuit the problem might be a faulty card Complete the Test the Ethernet Card procedure on page 1 44 Test the Ethernet Card Step 1 A Complete the Physically Replace a Card procedure on page 2 154 for the suspected bad card and replace it with a known good card Caution Step 2 Step 3 Step 4 Removing a card that currently carries traffic on one or more ports can cause a traffic hit To avoid this perform an external switch if a switch has not already occurred Refer to the procedures in the 2 10 1 Protection Switching Lock Initiation and Clearing section on page 2 147 For more information refer to the Maintain the Node chapter in the Cisco ONS 15310 CL and Cisco ONS 15310 MA Procedure Guide Resend test traffic on the loopback circuit with a known good card If the test set indicates a good circuit the prob
389. operating system from the Start Menu choose Run type command prompt in the Open field of the Run dialog box and click OK b Ifyouare using a Sun Solaris or UNIX operating system from the Common Desktop Environment CDE click the Personal Application tab and click Terminal For both the Sun Solaris UNIX and Microsoft operating systems at the prompt type ping ONS 15310 IP address For example ping 192 1 0 2 If the workstation has connectivity to the node the ping is successful and displays a reply from the IP address If the workstation does not have connectivity a Request timed out message appears If the ping is successful an active TCP IP connection exists Restart CTC If the ping is not successful and the workstation connects to the node through a LAN check that the workstation s IP address is on the same subnet as the ONS 15310 CL or ONS 15310 MA If the ping is not successful and the workstation connects directly to the node check that the link light on the workstation s NIC is illuminated 1 9 CTC Operation Troubleshooting This section contains troubleshooting procedures for CTC login or operation problems 1 9 1 Unable to Launch CTC Help After Removing Netscape Symptom After removing Netscape and running CTC using Internet Explorer the user is unable to launch the CTC Help and receives an MSIE is not the default browser error message Table 1 6 describes the potential cause of the symptom and the solut
390. or Messages 4 2 H Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 About this Guide amp Note The terms Unidirectional Path Switched Ring and UPSR may appear in Cisco literature These terms do not refer to using Cisco ONS 15xxx products in a unidirectional path switched ring configuration Rather these terms as well as Path Protected Mesh Network and PPMN refer generally to Cisco s path protection feature which may be used in any topological network configuration Cisco does not recommend using its path protection feature in any particular topological network configuration This section explains the objectives intended audience and organization of this troubleshooting guide and describes the conventions that convey instructions and other information This section provides the following information e Document Objectives e Audience e Document Organization e Related Documentation e Document Conventions e Obtaining Optical Networking Information e Obtaining Documentation Obtaining Support and Security Guidelines Revision History Date Notes 03 19 2007 Revision History Table added for the first time 03 23 2007 Corrected product part numbers for the UBIC V and UBIC H DS3 cables 04 16 2007 Added additional description for APSCM alarm in the Alarm Troubleshooting chapter 07 17 2001 Updated About this Guide chapter Cisco ONS 15310 CL and Cisco ONS 15310 MA Trouble
391. or the transfer or the software download to complete If the alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 S Note SFTWDOWN is an informational alarm 2 1 206 SF V Default Severity Not Alarmed NA Non Service Affecting NSA SONET Logical Objects VT MON VT TERM An SF V condition is similar to the SF condition on page 2 125 but it applies to the VT layer of the SONET overhead Clear the SF V Condition Step 1 Complete the Clear the SD L Condition procedure on page 2 124 Step2 If the condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 7 207 SHELF COMM FAIL For information about this alarm or condition refer to the Alarm Troubleshooting chapter in the Cisco ONS 15454 DWDM Troubleshooting Guide That guide discusses all DWDM alarms Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Chapter2 Alarm Troubleshooting WP 27208 SNTP HOST 2 7 208 SNTP HOST Default Severity Minor MN Non Service Affecting NSA SONET Logical Object NE The Simple Network Timing Protocol SNTP Host Failure alarm indicates that an ONS 15310 CL or ONS 15310 MA serving as an IP proxy for the other nodes in the ring is not forwarding SNTP information to the other nodes in the netw
392. ork The forwarding failure can result from two causes either the IP network attached to the ONS proxy node is experiencing problems or the ONS proxy node itself is not functioning properly Clear the SNTP HOST Alarm Step 1 Step 2 Step 3 Step 4 Step 5 Ping the SNTP host from a workstation in the same subnet to ensure that communication is possible within the subnet by completing the procedure in the 1 8 8 Verify Windows PC Connection to the Node Ping section on page 1 50 If the ping fails contact the network administrator who manages the IP network that supplies the SNTP information to the proxy and determine whether the network is experiencing problems which could affect the SNTP server router connecting to the proxy ONS system If no network problems exist ensure that the ONS 15310 CL or ONS 15310 MA proxy is provisioned correctly by completing the following steps a In node view for the node serving as the proxy click the Provisioning gt General tabs b Ensure that the Use NTP SNTP Server check box is checked c If the Use NTP SNTP Server check box is not checked click it d Ensure that the Use NTP SNTP Server field contains a valid IP address for the server If proxy is correctly provisioned refer to the Cisco Transport Controller Operation chapter in the Cisco ONS 15310 CL and Cisco ONS 15310 MA Reference Manual for more information on SNTP Host for general information about working with SNTP Refer t
393. ork element NE failure contact Cisco TAC for assistance 3 3 11 FIREWALL DIS The Firewall Has Been Disabled FIREWALL DIS condition occurs when you provision the firewall to Disabled This transient condition does not result in a standing condition 3 3 12 FRCDWKSWBK NO TRFSW The Forced Switch Back to Working Resulted in No Traffic Switch FRCDWKSWBK NO TRFSW condition occurs when you perform a Force Switch to the working port card and the working port card is already active This transient condition might result in a Force Switch Ring or Span standing condition Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 EE Chapter3 Transient Conditions l 3313 FRCDWKSWPR NO TRFSW 3 3 13 FRCDWKSWPR NO TRFSW The Forced Switch to Protection Resulted in No Traffic Switch FRCDWKSWPR NO TRFSW condition occurs when you perform a Force Switch to the protect port card and the protect port card is already active This transient condition does not result in a standing condition 3 3 14 INTRUSION The Invalid Login Username INTRUSION condition occurs when you attempt to log in with an invalid user ID This transient condition does not result in a standing condition 3 3 15 INTRUSION PSWD The Security Intrusion Attempt Detected INTRUSION PSWD condition occurs when you attempt to log in with an invalid password This transient condition does not result in a standing condition 3 3 16 LOGI
394. ort being tested c Choose the appropriate state IS AINS OOS DSBLD or OOS MT from the Admin State column for the port being tested Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 KEEN Chapter1 General Troubleshooting HZ 13 Identify Points of Failure on an OC N Circuit Path d Click Apply e Click Yes in the confirmation dialog box The entire DS N circuit path has now passed its comprehensive series of loopback tests This circuit qualifies to carry live traffic 1 3 Identify Points of Failure on an OC N Circuit Path S Using facility loopbacks terminal loopbacks and cross connect loopback circuits you can test OC N facilities or STSs on the ONS 15310 CL or ONS 15310 MA to logically isolate faults For this purpose you perform a loopback test at each point along the circuit path to systematically isolate a point of failure The example in this section tests an OC N circuit on a three node path protection Using a series of facility loopbacks and terminal loopbacks the path of the circuit is traced and the possible points of failure are tested and eliminated A logical progression of seven network test procedures applies to this sample scenario 1 Facility loopback on the source node OC N port Cross connect loopback on the source node OC N port Terminal loopback on the source node OC N port Facility loopback on the intermediate node OC N port Terminal loopback on the intermediate node
395. ose an eye hazard Statement 1056 E Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter2 Alarm Troubleshooting A 27150 LOS OCN MN Warning S Use of controls adjustments or performing procedures other than those specified could result in hazardous radiation exposure Statement 1057 Note If a circuit shows a partial status when this alarm is raised the logical circuit is in place The circuit is able to carry traffic when the connection issue is resolved You do not need to delete the circuit when troubleshooting this alarm Clear the LOS OCN Alarm Step 1 A Using site practices verify fiber continuity to the port Caution Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Always use the supplied electrostatic discharge wristband when working with a powered ONS 15310 CL or ONS 15310 MA If the cabling is good verify that the correct port is in service by completing the following steps a Confirm that the green ACT LED is on b To determine whether the OC 3 or OC 12 port is in service double click the controller card 15310 CL CTX or CTX2500 card in CTC to display the card view c Click the Provisioning gt Optical gt Line tabs d Verify that the Admin State column lists the port as IS e Ifthe Admin State column lists the port as OOS MT or OOS DSBLD click the column and choose IS Click Apply S Note If ports managed i
396. ot add the specified cache entry 0 WID 6073 TARP request has been initiated Refer to the warning message text Try refreshing TARP data cache later E Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter 4 Error Messages Table 4 1 Error Warning ID Error Messages continued Error Warning Message Description EID 6074 End System mode only supports one subnet Refer to the error message text EID 6075 Trying to remove MAT entry that does not exit CTC is removing the MAT entry EID 6076 Cannot 0 TARP manual adjacency entry CTC cannot add the specified adjacency 1 entry for reasons unknown EID 6077 Area address shall be to 13 bytes long The area address should not be more than 13 characters EID 6078 TDC entry with TID 0 does not exist in the table The specified Tunnel Identifier does not exist EID 6079 Unable to remove TDC entry with TID 0 You must enable TARP inorder to remove Please verify that TARP is enabled the TDC entry WID 6080 Router 0 does not have an area address in common with Refer to the warning message text router 1 Switching from IS L1 L2 to IS L1 in this case will partition your network EID 608 1 The limit of 10 RADIUS server entries has been reached CTC does not allow more than 10 RADIUS servers EID 6082 0 cannot be empty The Shared Secrets field should not be empty EID
397. ot user provisionable The alarm remains raised until the voltage remains over the threshold for 120 seconds Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter2 Alarm Troubleshooting 2 7 55 ENCAP MISMATCH P W Clear the ELWBATVG Alarm Step 1 Step 2 The problem is external to the ONS 15310 CL or ONS 15310 MA Troubleshoot the power source supplying the battery leads If the alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 in order to report a Service Affecting SA problem 2 7 55 ENCAP MISMATCH P Default Severity Critical CR Service Affecting SA SONET Logical Object STSTRM The Encapsulation C2 Byte Mismatch Path alarm applies to the ML 100T 8 Ethernet card It occurs when the first three following conditions are met and one of the last two is false e The received C2 byte is not 0x00 unequipped The received C2 byte is not a PDI value The received C2 does not match the expected C2 The expected C2 byte is not 0x01 equipped unspecified e The received C2 byte is not 0x01 equipped unspecified This is in contrast to the PLM P alarm on page 2 115 which must meet all five criteria For an ENCAP MISMATCH P alarm to be raised there is a mismatch between the received and expected C2 byte with either the expected byte or received byte value being 0x01 Fo
398. otential causes of the symptom and the solutions Table 1 31 Faulty Fiber Optic Connections Possible Problem Solution Faulty fiber optic Faulty fiber optic connections can be the source of SONET alarms and connections signal errors See the Verify Fiber Optic Connections procedure on page 1 70 Faulty CAT 5 cables Faulty CAT 5 cables can be the source of SONET alarms and signal errors See the 1 11 2 1 Crimp Replacement LAN Cables procedure on page 1 71 Warning Invisible laser radiation may be emitted from the end of the unterminated fiber cable or connector Do not view directly with optical instruments Viewing the laser output with certain optical instruments for example eye loupes magnifiers and microscopes within a distance of 100 mm may pose an eye hazard Statement 1056 Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Chapter1 General Troubleshooting BL 1112 Faulty Fiber Optic Connections Warning Class 1 laser product Statement 1008 Warning Laser radiation presents an invisible hazard so personnel should avoid exposure to the laser beam Personnel must be qualified in laser safety procedures and must use proper eye protection before working on this equipment Statement 300 Verify Fiber Optic Connections Step 1 Ensure that a single mode fiber connects to the ONS 15310 CL or ONS 15310 MA Small form factor Pluggable SFP SM or SM Fiber sh
399. other DCC Refer to the created verify that no EOC alarms are present and then delete warning message text the 0 to complete the upgrade EID 3246 Wizard unable to validate data 0 CTC encountered an error EID 3247 Ordering error The absolute value should be 0 The absolute value entered was wrong EID 3248 Wrong parameter is changed 0 CTC changed the incorrect parameter EID 3249 Invalid voltage increment value Refer to the error message text EID 3250 Invalid power monitor range Refer to the error message text EID 3251 Unable to complete requested action 0 CTC could not complete the specified action EID 3252 No download has been initiated from this CTC session Refer to the error message text EID 3253 Reboot operation failed 0 Refer to the error message text EID 3254 Validation Error 0 The Cisco Transport Controller CTC was unable to validate the values entered by the user specified by 0 This error message is common to several different provisioning tabs within the CTC EID 3255 Cannot change timing configuration manual force operation is Refer to the error message text performed Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter 4 Error Messages Table 4 1 Error Warning ID Error Messages continued Error Warning Message Description WID 3256 Could not assign timing reference s
400. ould be printed on the fiber span cable ONS 15310 CL and ONS 15310 MA ports do not use multimode fiber Step2 Ensure that the connector keys on the SC fiber connector are properly aligned and locked Step3 Check that the single mode fiber power level is within the specified range a Remove the Rx end of the suspect fiber b Connect the receive end of the suspect fiber to a fiber optic power meter such as a GN Nettest LP 5000 c Determine the power level of fiber with the fiber optic power meter d Verify that the power meter is set to the appropriate wavelength for the optical port being tested either 1310 nm or 1550 nm e Verify that the power level falls within the range specified for the card refer to the Cisco ONS 15310 CL and Cisco ONS 1310 MA Reference Manual for information Step4 Ifthe power level falls below the specified range a Clean or replace the fiber patchcords Clean the fiber according to site practice or if none exists follow the procedure in the Cisco ONS 15310 CL and Cisco ONS 15310 MA Procedure Guide If possible do this for the OC N port you are working on and the far end ONS 15310 CL or ONS 15310 MA b Clean the optical connectors on the port Clean the connectors according to site practice or if none exists follow the procedure in the Cisco ONS 15310 CL and Cisco ONS 15310 MA Procedure Guide If possible do this for the card you are working on and the far end node c Ifthe power level still fall
401. ount You cannot logout of an account other than your own EID 2147 Security violation You may only change your own account You cannot change an account other than your own EID 2148 Security violation You may not delete the account under which You cannot delete the account you are you are currently logged in currently loggd in WID 2149 There is nothing exportable on this view Refer to the error message text WID 2150 Node 0 is not initialized Please wait and try again Wait till the specified node is initialized and try again WID 2152 Spanning tree protection is being disabled for this circuit Refer to the warning message text WID 2153 Adding this drop makes the circuit a PCA circuit Refer to the warning message text WID 2154 Disallow creating monitor circuits on a port grouping circuit Refer to the warning message text WID 2155 Only partial switch count support on some nodes The specified nodes do not support switch 0 counts completely WID 2156 Manual roll mode is recommended for dual rolls For auto dual Refer to the warning message text rolls please verify that roll to facilities are in service and error free WID 2157 Cannot complete roll s CTC could not complete the roll because 0 the roll is destroyed in an incomplete state in a TL1 roll state is cancelled or is not ready to complete EID 2158 Invalid roll mode There are two roll modes auto and manual 0 For a one way circuit source roll the roll
402. ource port use appropriate cabling to attach the Tx and Rx terminals of the test set to the port you are testing Both Tx and Rx connect to the same port Adjust the test set accordingly Refer to manufacturer instructions for test set use Use CTC to set up the terminal loopback on the test port a In node view click the Circuits tab and click Create b In the Circuit Creation dialog box choose the type such as STS and number such as 1 c Click Next d In the next Circuit Creation dialog box give the circuit an easily identifiable name such as CICItoC1C6 e Leave the Bidirectional check box checked f Click Next g Inthe Circuit Creation source dialog box select the same Node card Slot Port and STS or VT where the test set is connected h Click Next i In the Circuit Creation destination dialog box use the same Node card Slot Port and STS or VT used for the source dialog box j Click Next k In the Circuit Creation circuit routing preferences dialog box leave all defaults Click Finish Confirm that the newly created circuit appears on the Circuits tab list as a two way circuit S Note It is normal for the LPKTERMINAL CEI100T condition on page 2 104 to appear during a loopback setup The condition clears when you remove the loopback Create the terminal loopback on the destination port being tested a Go to the node view of the destination node Choose View Go To Other Node fro
403. page 2 86 Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Chapter2 Alarm Troubleshooting B 2724 TX RAI If the condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 1 244 TX RAI Default Severity Not Alarmed NA SONET Logical Objects DS1 DS3 The Transmit Direction RAI condition is transmitted by the backplane when it receives a 15310 CL CTX DS1 28 DS3 EC1 3 or DS1 84 DS3 EC1 3 DS 1 TX AIS This alarm is raised only at the transmit side but RAI is raised at both ends Clear the TX RAI Condition Step 1 Complete the Clear the TX AIS Condition procedure on page 2 141 If the condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 1 2745 UNEQ P Default Severity Critical CR Service Affecting SA SONET Logical Objects STSMON STSTRM An SLMF UNEQ Path alarm occurs when the path does not have a valid sender The UNEQ P indicator is carried in the C2 signal path byte in the SONET overhead The source of the problem is the node that is transmitting the signal into the node reporting the UNEQ P The alarm could result from an incomplete circuit or an empty VT tunnel UNEQ P occurs in the node that terminates a path S Note If a newly created circuit has no signal an UNEQ P alarm
404. pecific procedures to use the test set equipment consult the manufacturer Ensure that the transmit and receive outputs from the DSx panel to your equipment are properly connected For more information about fiber connections and terminations refer to the Install Hardware chapter in the Cisco ONS 15310 CL and Cisco ONS 15310 MA Procedure Guide If a valid signal is not present and the transmitting device is operational replace the fiber cable connecting the transmitting device to the port To do this refer to the Install Hardware chapter in the Cisco ONS 15310 CL and Cisco ONS 15310 MA Procedure Guide for procedures For more information about the cards refer to the Cisco ONS 15310 CL and Cisco ONS 15310 MA Ethernet Card Software Feature and Configuration Guide Repeat Steps 1 through 7 for any other port on the card that reports the LOS If the alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 in order to report a Service Affecting SA problem 2 1147 LOS DS3 S Default Severity Critical CR Service Affecting SA SONET Logical Object DS3 The LOS DS3 for a DS 3 port on a 15310 CL CTX DS1 28 DS3 EC1 3 or DS1 84 DS3 EC1 3 card occurs when the port is in service but no signal is being received The cabling might not be correctly connected to the port or no signal exists on the line Possible causes for no signal on the
405. present complete the Remove and Reinsert Reseat a Card procedure on page 2 154 If the alarm does not clear complete the Physically Replace a Card procedure on page 2 154 for the Ethernet card S Note When you replace a card with the identical type of card you do not need to make any changes to the database If the alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 in order to report a Service Affecting SA problem 2 7 37 CARLOSS EOPT A Default Severity Major MJ Service Affecting SA SONET Logical Object EQPT A Carrier Loss on the LAN Equipment alarm generally occurs on OC 3 and OC 12 ports when the ONS 15310 CL or ONS 15310 MA and the workstation hosting CTC do not have a TCP IP connection The problem involves the LAN or data circuit used by the LAN RJ 45 connector on the system The CARLOSS alarm does not involve an Ethernet circuit connected to an Ethernet port The problem is in the connection and not CTC or the node Warning A Invisible laser radiation could be emitted from the end of the unterminated fiber cable or connector Do not stare into the beam directly with optical instruments Viewing the laser output with certain optical instruments for example eye loupes magnifiers and microscopes within a distance of 100 mm could pose an eye hazard Statement 1056 Warning Use of
406. procedure on replaced page 1 55 if you want to temporarily delete the cache stored from another CTC session or the Delete the CTC Cache File Manually procedure on page 1 56 if you want to delete the Java archive JAR files associated with an older JRE version Insufficient heap Increase the heap size if you are using CTC to manage more than 50 nodes memory allocation concurrently See the Set the CTC_HEAP and CTC MAX PERM SIZE HEAP Environment Variables for Windows procedure on page 1 52 or the Set the CTC_HEAP and CTC MAX PERM SIZE HEAP Environment Variables for Solaris procedure on page 1 53 Note To avoid network performance issues Cisco recommends managing a maximum of 50 nodes concurrently with CTC To manage more than 50 nodes Cisco recommends using Cisco Transport Manager CTM Cisco does not recommend running multiple CTC sessions when managing two or more large networks Delete the CTC Cache File Automatically AN Caution All running sessions of CTC must be halted before deleting the CTC cache Deleting the CTC cache might cause any CTC sessions running on this system to behave in an unexpected manner Step 1 Enter an ONS 15310 CL or ONS 15310 MA IP address in the browser URL field The initial browser window shows a Delete CTC Cache button Step2 Close all open CTC sessions and browser windows The Windows PC operating system does not allow you to delete files that are in use Step
407. proceed WID 5046 Warning if you select Use OCHNC Direction your circuit Refer to the warning message text will be limited to nodes prior to release 07 00 EID 5047 Provisionable patchcords between OC3 OC12 ports are not Refer to the error message text supported EID 5048 Provisionable patchcords between non colored OCn trunk ports Refer to the error message text are not supported EID 5049 Provisionable patchcords between non colored OCn trunk ports Refer to the error message text and mux demux ports are not supported EID 5050 Cannot find Element Model The specified Element Model cannot be 0 located E Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter 4 Error Messages Table 4 1 Error Warning ID Error Messages continued Error Warning Message Description WID 5051 Unable to transition port state indirectly because the port Refer to the warning message text aggregates OCH CC circuits if the port state should be changed edit it directly via port provisioning EID 5052 The operation is not valid for the connection type You may have selected the incorrect switch EID 5053 The operation cannot be performed because the connection is Refer to the error message text under test access EID 5054 TL1 Tunnel Open Failed 0 Refer to the error message text EID 5055 Some patchcords were not deleted Patchcords cannot be Ref
408. pter in the Cisco ONS 15310 CL and Cisco ONS 15310 MA Procedure Guide Caution Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Always use the supplied electrostatic discharge wristband when working with a powered ONS 15310 CL or ONS 15310 MA If the fiber cable is correctly connected and attached verify that the cable connects the card to another Ethernet device Verify that the attached transmitting Ethernet device is operational If not troubleshoot the device Verify that optical receive levels are within the normal range The correct specifications are listed in the Install Hardware chapter in the Cisco ONS 15310 CL and Cisco ONS 15310 MA Procedure Guide If the alarm does not clear use an Ethernet test set to determine whether a valid signal is coming into the Ethernet port For specific procedures to use the test set equipment consult the manufacturer If a valid Ethernet signal is not present and the transmitting device is operational replace the fiber cable connecting the transmitting device to the Ethernet port To do this refer to the Install Hardware chapter in the Cisco ONS 15310 CL and Cisco ONS 15310 MA Procedure Guide for procedures If the alarm does not clear and link autonegotiation is enabled on the port but the autonegotiation process fails the card turns off its transmitter laser and reports a CARLOSS alarm If link autonegotiation has been enabled for the port determine whether there a
409. quires the loopback such as the 15310 CL CTX in the destination node ONS 15310 CL c Click the Maintenance gt Optical gt Loopback gt Port tabs d Select OOS MT from the Admin State column e Select Terminal from the Loopback Type column f Click Apply g Click Yes in the confirmation dialog box Stepb Continue with the Test the Terminal Loopback Circuit procedure on page 1 25 Test the Terminal Loopback Circuit Step 1 If the test set is not already sending traffic send test traffic on the loopback circuit Step2 Examine the test traffic being received by the test set Look for errors or any other signal information that the test set is capable of indicating Step3 If the test set indicates a good circuit no further testing is necessary on the loopback circuit a Clear the terminal loopback e Double click the card terminal node with the terminal loopback Click the Maintenance gt Optical gt Loopback gt Port tabs e Select None from the Loopback Type column for the port being tested e Select the appropriate state IS AINS OOS DSBLD or OOS MT in the Admin State column for the port being tested Click Apply Click Yes in the confirmation dialog box b Clear the terminal loopback circuit Click the Circuits tab e Choose the loopback circuit being tested Click Delete e Click Yes in the Delete Circuits dialog box If no fault is found the entire OC N circuit path has now passed its comprehen
410. r log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 7 122 KB PASSTHR The KB PASSTHR condition is not used in the ONS 15310 platforms in this release It is reserved for development 2 7 123 LASEREOL The LASEREOL alarm is not used in the ONS 15310 platforms in this release It is reserved for development 2 1 124 LCAS CRC Default Severity Not Alarmed NA Non Service Affecting NSA SONET Logical Objects STSTRM VI TERM The Link Capacity Adjustment Scheme LCAS Control Word CRC Failure condition is raised against ML 100T 8 Ethernet cards It occurs when there is an equipment path or provisioning error on the virtual concatenation group VCG that causes consecutive 2 5 second CRC failures in the LCAS control word The condition can occur if an LCAS enabled node containing ML 100T 8 cards transmitting to another LCAS enabled node delivers faulty traffic due to an equipment or SONET path failure Transmission errors would also be reflected in CV P ES P or SES P performance monitoring statistics For more information about performance monitoring statistics see the Performance Monitoring chapter in the Cisco ONS 15310 CL and Cisco ONS 15310 MA Reference Manual If these errors do not exist an equipment failure is indicated If LCAS is not supported on the peer node the condition does not clear LCAS CRC can also occur if the VCG source no
411. r STS 3c an LOP P alarm occurs Clear the LOP P Alarm Step 1 Step 2 Step 3 A In node view click the Circuits tab and view the alarmed circuit Verify the circuit size listed in the Size column If the size is different from what is expected such as an STS3c instead of an STS1 this raises the alarm If you have been monitoring the circuit with optical test equipment a mismatch between the provisioned circuit size and the size expected by the test set can cause this alarm Ensure that the test set monitoring is set up for the same size as the circuit provisioning For instructions to use the optical test set consult the manufacturer Caution Always use the supplied electrostatic discharge wristband when working with a powered ONS 15310 CL or ONS 15310 MA Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Chapter2 Alarm Troubleshooting B 27143 LOP V Step 4 Step 5 Step 6 If the error is not due to an incorrectly configured test set the error is in the provisioned CTC circuit size Complete the Delete a Circuit procedure on page 2 155 Recreate the circuit for the correct size For procedures refer to the Create Circuits chapter in the Cisco ONS 15310 CL and Cisco ONS 15310 MA Procedure Guide If the alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 in order to r
412. r connections to the nodes or sites are within necessary specifications If the network tests do not isolate the problems troubleshoot outward for power failure 1 2 1 Perform a Facility Loopback on a Source Node Port A The facility loopback test is performed on the node source port in the network circuit Completing a successful facility loopback on this port isolates the cabling and port as possible failure points Caution wy Performing a loopback on an in service circuit is service affecting Note Loopbacks operate only on ports in the Out of Service Maintenance OOS MT administrative state and Out of Service and Management Maintenance OOS MA MT service state Brief instructions are given in each procedure for changing the port s state For more information about port state refer to the Cisco ONS 15310 CL and Cisco ONS 15310 MA Procedure Guide Create the Facility Loopback on the Source Node Port Step 1 Step 2 Connect an electrical test set to the DS 1 DS 3 or EC 1 port you are testing For the ONS 15310 CL this port is located on the 15310 CL CTX For the ONS 15310 MA this port is located on the DS1 28 DS3 EC1 3 or DS1 84 DS3 EC1 3 Use appropriate cabling to attach the transmit Tx and receive Rx terminals of the electrical test set to the port Adjust the test set accordingly Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter1 General Troubleshooting
413. r example an ENCAP MISMATCH P alarm is raised if a circuit created between two ML 100T 8 cards has generic framing procedure GFP framing provisioned on one end and high level data link control HDLC framing with LEX encapsulation provisioned on the other The GFP framing card transmits and expects a C2 byte of Ox1B while the HDLC framing card transmits and expects a C2 byte of 0x01 A mismatch between the transmit and receive ports on any of the following parameters can cause the alarm Mode HDLC GFP F e Encapsulation LEX HDLC PPP e CRC size 16 or 32 e Scrambling state on or off This alarm is demoted by PLM P or PLM V Note By default an ENCAP MISMATCH P alarm causes an ML 100T 8 card data link to go down This behavior can be modified using the Cisco IOS command line interface CLI command no pos trigger defect encap Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Chapter2 Alarm Troubleshooting B 2756 EOC Note For more information about the ML 100T 8 Ethernet card refer to the Cisco ONS 15310 CL and Cisco ONS 15310 MA Ethernet Card Software Feature and Configuration Guide Clear the ENCAP MISMATCH P Alarm Step 1 Step 2 Step 3 Step 4 2 7 56 EOC Ensure that the correct line type is in use on the receive card by completing the following steps a In node view double click the receive ML 100T 8 card to display the card view b Click the Prov
414. r level of the line to ensure it is within guidelines For specific procedures to use the test set equipment consult the manufacturer If the power level is good verify that receive levels are within the acceptable range The correct specifications are listed in the Install Hardware chapter in the Cisco ONS 15310 CL and Cisco ONS 15310 MA Procedure Guide If receive levels are good clean the fibers at both ends according to site practice If no site practice exists complete the procedure in the Maintain the Node chapter in the Cisco ONS 15310 CL and Cisco ONS 15310 MA Procedure Guide If the condition does not clear verify that single mode fiber is used If the fiber is of the correct type verify that a single mode laser is used at the far end node Clean the fiber connectors at both ends for a signal degrade according to site practice If no practice exists use the procedure in the Maintain the Node chapter in the Cisco ONS 15310 CL and Cisco ONS 15310 MA Procedure Guide If the problem does not clear the transmitter at the other end of the optical line could be failing and require replacement If the condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 Default Severity Not Alarmed NA Non Service Affecting NSA SONET Logical Objects EC1 OCN An SD Line condition applies to the line level of the SONET sign
415. rce or destination node then switching nodes squelches all the STS which originate from or destinate to the failure node The condition resolves when the node is no longer failing This condition is raised as NA severity by default However it indicates that traffic is squelched due to node failure that is traffic outage Traffic outage can be caused by different problems such as multiple LOS alarms AIS L or node power outage STS SQUELCH L is symptomatic and indicates that the user must investigate which node in a ring is being isolated and what causes node isolation amp Note STS SQUELCH L is an informational condition 2 7 225 SW MISMATCH The SW MISMATCH condition alarm is not used in the ONS 15310 platforms in this release It is reserved for development 2 7 226 SWMTXMOD PROT Default Severity Critical CR Service Affecting SA for ONS 15310 MA SONET Logical Object EQPT The Switching Matrix Module Failure on Protect Slot alarm is raised by the Slot 4 CTX2500 card if this card is active ACT SWMTXMOD PROT occurs when a logic component internal to the is out of frame OOF with a traffic card in the system In this case the alarm is raised against the traffic card slot Clear the SWMTXMOD PROT Alarm Step 1 Complete the Soft or Hard Reset a Controller Card procedure on page 2 153 procedure for the Slot 4 card For the LED behavior see the 2 9 2 Typical Card LED Activity During Reset section on page
416. re Guide Caution Always use the supplied electrostatic discharge wristband when working with a powered ONS 15310 CL or ONS 15310 MA gi Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter2 Alarm Troubleshooting 27183 PLM P MN Step8 If the condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 1 183 PLM P Default Severity Critical CR Service Affecting SA SONET Logical Objects STSMON STSTRM A Payload Label Mismatch Path alarm indicates that signal does not match its label The condition is indicated by an invalid C2 byte value in the SONET path overhead This alarm can occur on a 15310 CL CTX DS1 28 DS3 EC1 3 or DS1 84 DS3 EC1 3 card when it expects a DS 1 signal but receives a DS 3 signal The DS 3 signal C2 byte value is 4 so this causes a label mismatch and a PLM P alarm A Warning Invisible laser radiation could be emitted from the end of the unterminated fiber cable or connector Do not stare into the beam directly with optical instruments Viewing the laser output with certain optical instruments for example eye loupes magnifiers and microscopes within a distance of 100 mm could pose an eye hazard Statement 1056 A Warning Use of controls adjustments or performing procedures other than those specified could result in hazardous radiation exposure Sta
417. re conditions that could cause autonegotiation to fail by completing the following steps a Confirm that the attached Ethernet device has autonegotiation enabled and is configured for compatibility with the asymmetric flow control on the card Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Chapter2 Alarm Troubleshooting l 2736 CARLOSS CE100T b Confirm that the attached Ethernet device configuration allows reception of flow control frames Step8 Ifthe alarm does not clear disable and reenable the Ethernet port to attempt to remove the CARLOSS condition The autonegotiation process restarts Step9 Ifthe alarm does not clear and the TPTFAIL CE100T alarm on page 2 140 is also reported complete the Clear the TPTFAIL CE100T Alarm procedure on page 2 141 If the TPTFAIL alarm is not raised continue with the next step Note When the CARLOSS and the TPTFAIL alarms are reported the reason for the condition could be the CE100T 8 card s end to end link integrity feature taking action on a remote failure indicated by the TPTFAIL alarm Step 10 Ifthe TPTFAIL alarm was not raised determine whether a terminal inward loopback has been provisioned on the port by completing the following steps a In node view click the card to go to card view b Click the Maintenance gt Loopback tabs c Ifthe service state is listed as OOS MA LPBK amp MT a loopback is provisioned Go to Step
418. re on page 1 12 Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Chapter1 General Troubleshooting W 125 Performa Facility Loopback on a Destination Port 1 2 5 Perform a Facility Loopback on a Destination Port A The final facility loopback test is performed on the last port in the circuit in this case the port in the destination node Completing a successful facility loopback on this port isolates the possibility that the destination node cabling card or LIU is responsible for a faulty circuit Caution amp Performing a loopback on an in service circuit is allowed but is service affecting Note Loopbacks operate only on ports in the OOS MT administrative state Create a Facility Loopback Circuit on a Destination Port Step 1 Step 2 Step 3 Connect an electrical test set to the port you are testing a If you just completed the 1 2 4 Perform a Hairpin Test on a Destination Node Port procedure on page 1 10 leave the electrical test set connected to the electrical port in the destination node b If you are starting the current procedure without the electrical test set connected to the electrical port use appropriate cabling to attach the Tx and Rx terminals of the electrical test set to the electrical interface panel c Adjust the test set accordingly Use CTC to create the facility loopback on the port being tested a In node view double click the card whe
419. re on page 2 124 Step2 If the condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 7 204 SF P Default Severity Not Alarmed NA Non Service Affecting NSA SONET Logical Objects STSMON STSTRM An SF Path condition is similar to an SF L condition on page 2 126 but it applies to the path STS layer B3 byte of the SONET overhead It can trigger a protection switch The SF P condition clears when the BER level falls to one tenth of the threshold level that triggered the condition A BER increase is sometimes caused by a physical fiber problem including a poor fiber connection a bend in the fiber that exceeds the permitted bend radius or a bad fiber splice Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 BEJ Chapter2 Alarm Troubleshooting 23205 SFTWDOWN Bi Clear the SF P Condition Step 1 Complete the Clear the SD L Condition procedure on page 2 124 Step2 If the condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 7 205 SFTWDOWN Default Severity Minor MN Non Service Affecting NSA SONET Logical Object EQPT A Software Download in Progress alarm occurs when the 15310 CL CTX or CTX2500 card is downloading or transferring software No action is necessary Wait f
420. re running multiple CTC software releases on a network the JRE installed on the computer must be compatible with all of the releases that you are running See Table 1 13 on page 1 59 Note CTC will notify you if an older version JRE is running on your Windows PC or UNIX workstation Launch CTC to Correct the Core Version Build Step 1 Step 2 Step 3 Step 4 Exit the current CTC session and completely close the browser Start the browser Type the node IP address of the node that reported the alarm This can be the original IP address you logged in with or an IP address other than the original Log into CTC The browser downloads the JAR file from CTC Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 1 58 Chapter1 General Troubleshooting 1 9 8 Different CTC Releases Do Not Recognize Each Other Mil 1 9 8 Different CTC Releases Do Not Recognize Each Other Symptom Different CTC releases on the same network do not recognize each other Table 1 13 describes the potential cause of the symptom and the solution Table 1 13 Different CTC Releases Do Not Recognize Each Other Possible Problem Solution The software loaded on This occurs when the port software is upgraded but the Windows PC has not the connecting yet upgraded the compatible CTC JAR file It also occurs on login nodes workstation and the with compatible software that encounter other nodes in the network that have sof
421. re that the IP address in the Area ID column matches the other nodes c Ifthe address does not match click the incorrect cell and correct it d Click Apply Step2 Ifthe alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 7 104 HIBATVG Default Severity Major MJ Service Affecting SA for ONS 15310 CL SONET Logical Object PWR The High Voltage Battery alarm occurs in a 48 VDC environment for the ONS 15310 CL platform when a battery lead input voltage exceeds the high power threshold This threshold has a preset value of 54 VDC and is not user provisionable The alarm remains raised until the voltage remains under the threshold for 120 seconds Clear the HIBATVG Alarm Step 1 The problem is external to the ONS 15310 CL Troubleshoot the power source supplying the battery leads Step2 Ifthe alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 in order to report a Service Affecting SA problem 2 7 105 HI LASERBIAS Default Severity Minor MN Non Service Affecting NSA SONET Logical Objects EQPT OCN DWDM Logical Object PPM The Equipment High Transmit Laser Bias Current alarm is raised against OCN port laser performance The alarm indicates that the card laser has reached the maximum laser bias tolerance Laser bias typ
422. re the test set is connected h Click Next i In the Circuit Creation destination dialog box use the same Node card Slot Port and STS or VT used for the source dialog box j Click Next k In the Circuit Creation circuit routing preferences dialog box leave all defaults Click Finish Confirm that the newly created circuit appears on the Circuits tab list as a two way circuit S Note Itis normal for the LPKTERMINAL CEI00T condition on page 2 104 to appear during a loopback setup The condition clears when you remove the loopback Create the facility loopback on the destination port being tested a Go to the node view of the destination node Choose View Go To Other Node from the menu bar e Choose the node from the drop down list in the Select Node dialog box and click OK b In node view double click the CE100T 8 card that requires the loopback c Click the Maintenance Loopback tabs d Select OOS MT from the Admin State column If this is a multiport card select the row appropriate for the desired port gi Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter1 General Troubleshooting Step 6 16 5 Perform a Facility Loopback on a Destination Node Ethernet Port W e Select Facility from the Loopback Type column If this is a multiport card select the row appropriate for the desired port f Click Apply g Click Yes in the confirmation dialog box Complete the
423. re you are performing the loopback then click the appropriate tab Maintenance gt DS1 gt Loopback Maintenance gt DS3 gt Loopback Maintenance gt EC1 gt Loopback b Select Facility from the Loopback Type column for the port being tested If you are creating a loopback on a multiport card select the row appropriate for the desired port c Click Apply d Click Yes in the confirmation dialog box S Note Itis normal for a 2 7 156 LPBKFACILITY DS1 DS3 or 2 7 157 LPBKFACILITY EC1 condition to appear during loopback setup The condition clears when you remove the loopback Continue with the Test the Facility Loopback Circuit procedure on page 1 13 gi Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter1 General Troubleshooting 125 Perform a Facility Loopback on a Destination Port Ml Test the Facility Loopback Circuit Step 1 If the test set is not already sending traffic send test set traffic on the loopback circuit Step2 Examine the test traffic received by the test set Look for errors or any other signal information that the test set is capable of indicating Step3 If the test set indicates a good circuit no further testing is necessary with the loopback circuit a Clear the facility loopback b Double click the card then click the appropriate tab Maintenance gt DS1 gt Loopback Maintenance gt DS3 gt Loopback Maintenance gt EC1 gt Loopbac
424. rity level to perform this task EID 2097 No user name specified You did not specify a user name EID 2099 Ring switching error There was an error during the ring switch EID 2100 Please select at least one profile to delete You have not selected the profile to delete EID 2101 Protection switching error There was an error during the protection switching EID 2102 The forced switch could not be removed for some circuits You The forced switch could not be removed for must switch these circuits manually some circuits You must switch these circuits manually EID 2103 Error upgrading span There was an error during the span upgrade EID 2104 Unable to switch circuits back as one or both nodes are not This error occurs during the path protection reachable span upgrade procedure EID 2106 The node name cannot be empty You must supply a name for the node EID 2107 Error adding 0 unknown host There was an error adding the specified item EID 2108 0 is already in the network The specified item exists in the network EID 2109 The node is already in the current login group The node you are trying to add is already present in the current login group EID 2110 Please enter a number between 0 and 0 You must enter a number in the range between 0 and the specified value EID 2111 This node ID is already in use Please choose another Select a node ID that is not in use EID 2113 Cannot set extension byte for ring CTC cannot set the BLSR MS SPRing
425. rly or have incorrect data Table 1 1 describes the potential cause of the symptom and the solution Table 1 1 Restore the Node Database Possible Problem Solution Incorrect or corrupted Complete the applicable procedures in the Maintain the Node chapter of node database the Cisco ONS 15310 CL and Cisco ONS 15310 MA Procedure Guide 1 8 PC Connectivity Troubleshooting This section contains information about system minimum requirements supported platforms browsers and Java Runtime environments JREs for Software Release 7 0 and troubleshooting procedures for Windows PC and network connectivity to the ONS 15310 CL or ONS 15310 MA Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Chapter1 General Troubleshooting B 181 Windows PC System Minimum Requirements 1 8 1 Windows PC System Minimum Requirements Workstations running CTC Software R7 0 for the ONS products on Windows platforms need to have the following minimum requirements Pentium III or higher processor e Processor speed of at least 700 MHz e 256 MB or more of RAM e 50 MB or more of available hard disk space e 20 GB or larger hard drive 1 8 2 Sun Solaris or UNIX System Minimum Requirements Workstations running CTC Software R7 0 for the ONS products on Sun Solaris or UNIX workstations need to have the following minimum requirements e UltraSPARC or faster processor e 256 MB or more of RAM e 50 MB or more o
426. rm during the one minute wait period but afterward IMPROPRMVL can be raised because it is no longer suppressed IMPROPRMVL is raised after CONTBUS DISABLED clears if the card is in the node database If CONTBUS DISABLED has cleared but IMPROPRMVL is still active inserting a card will clear the IMPROPRMVL alarm For more information about Ethernet cards refer to the Cisco ONS 15310 CL and Cisco ONS 15310 MA Ethernet Card Software Feature and Configuration Guide Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Chapter2 Alarm Troubleshooting B 2743 CONTBUS I0 A Clear the CONTBUS DISABLED Alarm Step 1 If the IMPROPRMVL alarm is raised complete the Physically Replace a Card procedure on page 2 154 For general information about card installation refer to the Install Hardware chapter in the Cisco ONS 15310 CL and Cisco ONS 15310 MA Procedure Guide A Caution Always use the supplied electrostatic discharge wristband when working with a powered ONS 15310 CL or ONS 15310 MA Step2 Ifthe alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 in order to report a Service Affecting SA problem 2 7 43 CONTBUS I0 A Default Severity Minor MN Non Service Affecting NSA SONET Logical Object EQPT A 15310 CL CTX A or CTX2500 card to Shelf Slot Communication Failure alarm occurs when the cro
427. rmational condition It does not require troubleshooting 2 1 2206 SSM RES Default Severity Not Alarmed NA Non Service Affecting NSA SONET Logical Objects BITS DS1 NE SREF OCN gi Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter2 Alarm Troubleshooting 27211 SSM SMC B The SSM Reserved RES For Network Synchronization Use condition occurs when the synchronization message quality level is changed to RES S Note SSM RES is an informational condition It does not require troubleshooting 2 1 2217 SSM SMC Default Severity Not Alarmed NA Non Service Affecting NSA SONET Logical Objects BITS DS1 NE SREF OCN The SSM SONET Minimum Clock SMC Traceable condition occurs when the synchronization message quality level changes to SMC The login node does not use the clock because the node cannot use any reference beneath its internal level which is ST3 y Note SSM SMC is an informational condition It does not require troubleshooting 2 1 2018 SSM ST2 Default Severity Not Alarmed NA Non Service Affecting NSA SONET Logical Objects BITS DS1 NE SREF OCN The SSM Stratum 2 ST2 Traceable condition occurs when the synchronization message quality level is changed to ST2 amp Note SSM ST2 is an informational condition It does not require troubleshooting 2 1 219 SSM ST3 Default Severity Not Alarmed NA Non Service Af
428. rminal Loopback on a Source Node Ethernet Port S The terminal loopback test is performed on the node source Ethernet port To do this you create a bidirectional circuit that starts on the node destination CE100T 8 port and loops back on node source CE100T 8 port You then proceed with the terminal loopback test Completing a successful terminal loopback to a node source port verifies that the circuit is good to the source port Note A Terminal loopbacks require on site personnel Caution Performing a loopback on an in service circuit is service affecting Complete the Create the Terminal Loopback on a Source Node Ethernet Port procedure on page 1 31 Create the Terminal Loopback on a Source Node Ethernet Port Step 1 Step 2 Step 3 Connect a test set to the port you are testing amp Note For specific procedures to connect set up and use the test set equipment consult the manufacturer a If you just completed the 1 6 1 Perform a Facility Loopback on a Source Node Ethernet Port procedure on page 1 29 leave the test set hooked up to the Ethernet port in the source node b If you are starting the current procedure without the test set hooked up to the source port use appropriate cabling to attach the Tx and Rx terminals of the test set to the port you are testing Both Tx and Rx connect to the same port Adjust the test set accordingly Refer to manufacturer instructions for test se
429. roller Card procedure on page 2 153 Caution Step 11 Step 12 Step 13 Step 14 2 7 57 EOC L Avoid soft resetting multiple ONS 15310 MA cards at one time doing so might cause an unexpected traffic hit Wait ten minutes to verify that the card you reset completely reboots If the controller card reset does not clear the alarm delete the problematic SDCC termination by completing the following steps a From card view click View gt Go to Previous View if you have not already done so b Click the Provisioning gt Comm Channels gt SDCC tabs c Highlight the problematic DCC termination d Click Delete e Click Yes in the Confirmation Dialog box Recreate the SDCC termination Refer to the Turn Up Network chapter in the Cisco ONS 15310 CL and Cisco ONS 15310 MA Procedure Guide for procedures Verify that both ends of the DCC have been recreated at the optical ports If the alarm has not cleared call Cisco TAC 1 800 553 2447 Default Severity Minor MN Non Service Affecting NSA SONET Logical Object OCN The Line DCC LDCC Termination Failure alarm occurs when the ONS 15310 CL or ONS 15310 MA loses its LDCC termination The LDCC consists of nine bytes D4 through D12 that convey information about OAM amp P and network management information in the SONET overhead gi Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter2 Alarm Troubleshooting 2758 EOPT
430. rovisioning VLAN There was an error defining the VLAN EID 2062 Cannot delete VLAN No VLAN s are selected Please select Refer to the error message text a VLAN EID 2063 Cannot delete default VLAN The selected VLAN is the default VLAN and cannot be deleted EID 2064 Error deleting VLANs There was an error deleting the specified 0 VLAN EID 2065 Cannot import profile Profile 0 exists in the editor and the Cannot import the profile because the maximum number of copies ten exists in the editor Aborting the import The profile has already been loaded eleven times profile has reached the maximum number of copies in the editor E Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter 4 Error Messages Table 4 1 Error Warning ID Error Messages continued Error Warning Message Description EID 2066 Unable to store profile Error writing to 0 CTC encountered an error while trying to store the profile EID 2067 File write error 0 CTC encountered an error while writing the specified file EID 2068 Unable to load alarm profile from node CTC encountered an error trying to load the alarm profile from the node EID 2069 File not found or I O exception Either the specified file was not found or No such file or directory there was an input output exception EID 2070 Failure deleting profile 0 Th
431. rror message text WID 5022 Warning Ethergroup circuits are stateless i e always in Refer to the warning message text service Current state selection of 0 will be ignored EID 5023 Unable to communicate with node CTC encountered a network Operation failed communication error Connectivity between CTC and the NE was disrupted either transiently or permanently EID 5024 Overhead circuit will not be upgraded Refer to the error message text WID 5025 The path targeted for this switch request is already active The Refer to the warning message text switch request can be applied but traffic will not switch at this time EID 5026 A 15600 cannot serve as the primary or secondary node ina4 Refer to the error message text Fiber 0 circuit Please change your ring and or node selections so that a 15600 is not chosen as the primary or secondary node in this 4 Fiber 1 circuit WID 5027 The 0 Edit Window for 1 has been closed due to significant Re open the BLSR MS SPRing edit provisioning changes These changes may only be transitory so _ window to view the updated state of the you may re open the 0 Edit Window to view the updated ring state WID 5028 Warning This operation should only be used to clean up rolls Refer to the warning message text that are stuck It may also affect completeness of the circuit Continue with deletion EID 5029 A software downgrade cannot be performed to the selected Refer to the error message t
432. rror message text EID 2036 Cannot delete this 0 You cannot delete the DCC GCC link as it LAN Access has been disabled on this node and this 0 is is needed to access the node needed to access the node EID 2037 Application error Cannot find attribute for 0 CTC cannot find an attribute for the specified item EID 2038 Invalid protection operation The protection operation you tried to execute is invalid EID 2040 Please select a node first You must select a node before performing the task EID 2041 No paths are available on this link Please make another You must select a link that has paths selection available EID 2042 This span is not selectable Only the green spans with an arrow Refer to the error message text may be selected Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 E Chapter4 Error Messages Table 4 1 Error Warning ID Error Messages continued Error Warning Message Description EID 2043 This node is not selectable Only the source node and nodes Refer to the error message text attached to included spans blue are selectable Selecting a selectable node will enable its available outgoing spans EID 2044 This link may not be included in the required list Constraints You must select only one link going in and only apply to the primary path Each node may have a out of a node Selecting more than one link max
433. rt 1 6 Test the Hairpin Circuit 1 8 1 2 3 Perform a Terminal Loopback on a Destination Node Port 1 8 Create the Terminal Loopback on a Destination Node Port 1 8 Test the Terminal Loopback Circuit on the Destination Node Port 1 9 1 2 4 Perform a Hairpin Test on a Destination Node Port 1 10 Create the Hairpin Loopback Circuit on the Destination Node Port 1 10 Test the Hairpin Circuit 1 11 1 2 5 Perform a Facility Loopback on a Destination Port 1 12 Create a Facility Loopback Circuit on a Destination Port 1 12 Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 as Bl Contents Test the Facility Loopback Circuit 1 13 Testthe Electrical Cabling 1 13 1 3 Identify Points of Failure on an OC N Circuit Path 1 14 1 3 1 Perform a Facility Loopback on a Source Node OC N Port 1 14 Create the Facility Loopback on the Source OC N Port 1 14 Test the Facility Loopback Circuit 1 15 1 3 2 Perform a Cross Connect Loopback on the Source OC N Port 1 15 Create the Cross Connect Loopback on the Source OC N Port 1 16 Test the Cross Connect Loopback Circuit 1 16 1 3 3 Perform a Terminal Loopback on a Source Node OC N Port 1 17 Create the Terminal Loopback on a Source Node OC N Port 1 17 Test the Terminal Loopback Circuit 1 18 1 3 4 Perform a Facility Loopback on an Intermediate Node OC N Port 1 18 Create the Facility Loopback on an Intermediate Node OC N Port
434. rtion of the MAC address Clear the DUP IPADDR Alarm Step 1 Isolate the alarmed node from the other node having the same address by completing the following steps a Connect to the alarmed node using the Craft port on the chassis b Begin a CTC session c Inthe login dialog box uncheck the Network Discovery check box Step2 In node view click the Provisioning gt Network gt General tabs Step3 In the IP Address field change the IP address to a unique number Step4 Click Apply Stepb Restart any CTC sessions that are logged into either of the formerly duplicated node IDs For procedures to log in or log out refer to the Set Up PC and Log Into the GUI chapter in the Cisco ONS 15310 CL and Cisco ONS 15310 MA Procedure Guide Step6 Ifthe alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 7 51 DUP NODENAME Default Severity Minor MN Non Service Affecting NSA SONET Logical Object NE The Duplicate Node Name alarm indicates that the alarmed node alphanumeric name is already being used within the same DCC area Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Chapter2 Alarm Troubleshooting BP 2752 DUP SHELF ID Clear the DUP NODENAME Alarm Step1 In node view click the Provisioning gt General tabs Step2 In the Node Name TID field enter a unique name for the node Step3 C
435. ructions If the condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 7 16 FE DS1 SA Default Severity Not Alarmed NA Non Service Affecting NSA SONET Logical Object DS3 The Far End DS 1 Equipment Failure Service Affecting condition occurs when there is a far end equipment failure on a 15310 CL CTX ONS 15310 MA DS1 28 DS3 EC1 3 or ONS 15310 MA DS1 84 DS3 EC1 3 DS 1 port that affects service because traffic is unable to switch to the protect port Clear the FE DS1 SA Condition Step 1 Step 2 Step 3 Step 4 To troubleshoot an FE condition determine which node and card link directly to the port reporting the FE alarm Log into the node that links directly to the port reporting the FE condition Clear the main alarm Refer to the appropriate alarm section in this chapter for troubleshooting instructions If the condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Chapter2 Alarm Troubleshooting B 277 rFE DSi SNGLLOS 2 1 7 FE DS1 SNGLLOS Default Severity Not Alarmed NA Non Service Affecting NSA SONET Logical Object DS3 The Far End Single DS 1 LOS condition occurs when a single DS 1 signal is lost on a far end 15310 CL
436. s call Cisco TAC to report a Service Affecting SA problem 1 800 553 2447 2 7 136 LOF STSTRM Default Severity Critical CR Service Affecting SA Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 2 88 Chapter2 Alarm Troubleshooting 27137 LOGBUFRSO MN SONET Logical Object STSTRM A Loss of Frame alarm for an STS circuit termination indicates that the LOF has occurred at the terminating point of the circuit such as an OC N port It is similar to the LOF OCN alarm on page 2 88 Clear the LOF STSTRM Alarm Step 1 Complete the Clear the LOF OCN Alarm procedure on page 2 88 Step2 Ifthe alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 in order to report a Service Affecting SA problem 2 7 137 LOGBUFR90 Default Severity Minor MN Non Service Affecting NSA SONET Logical Object SYSTEM The Log Buffer Over 90 alarm indicates that the per NE queue of incoming alarm event or update capacity of 5000 entries is over 90 percent full LOGBUFR90 will clear if CTC recovers If it does not clear LOGBUFROVEFL occurs amp Note LOGBUFR90 is an informational alarm and does not require troubleshooting 2 7 138 LOGBUFROVFL Default Severity Minor MN Non Service Affecting NSA SONET Logical Object SYSTEM The Log Buffer Overflow alarm indicates that the
437. s IS e Ifthe Admin State column lists the port as OOS MT or OOS DSBLD click the column and click IS from the drop down list Click Apply Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Chapter2 Alarm Troubleshooting B 275 toc Step 7 A amp Note If ports managed into IS administrative state are not receiving signals the LOS alarm is either raised or remains and the port service state transitions to OOS AU FLT For all nodes if the card is in service use an optical test set to determine whether signal failures are present on fiber terminations For specific procedures to use the test set equipment consult the manufacturer Caution Step 8 Step 9 Step 10 A Using an optical test set disrupts service on the OC N port It could be necessary to manually switch traffic carrying circuits over a protection path See the 2 10 1 Protection Switching Lock Initiation and Clearing section on page 2 147 for commonly used switching procedures If no signal failures exist on terminations measure power levels to verify that the loss is within the parameters of the receiver Refer to the Cisco ONS 15310 CL and Cisco ONS 15310 MA Reference Manual for card power levels If loss is within parameters ensure that fiber connectors are securely fastened and properly terminated If fiber connectors are properly fastened and terminated complete the Soft or Hard Reset a Cont
438. s below the specified range with the replacement fibers and replacement card check for one of these three factors that attenuate the power level and affect link loss LL Excessive fiber distance Single mode fiber attenuates at approximately 0 5 dB km e Excessive number or fiber connectors Connectors take approximately 0 5 dB each e Excessive number of fiber splices Splices take approximately 0 5 dB each amp Note These are typical attenuation values Refer to the specific product documentation for the actual values or use an optical time domain reflectometer OTDR to establish precise link loss and budget requirements H Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter 1 General Troubleshooting Step 5 1112 Faulty Fiber Optic Connections MI If no power level shows on the fiber the fiber is bad or the transmitter on the optical port failed Complete the following steps a Check that the Tx and Rx fibers are not reversed LOS and EOC alarms normally accompany reversed Tx and Rx fibers Switching reversed Tx and Rx fibers clears the alarms and restores the signal b Clean or replace the fiber patchcords Clean the fiber according to site practice or if none exists follow the procedure in the Cisco ONS 15310 CL and Cisco ONS 15310 MA Procedure Guide If possible do this for the card you are working on and the far end card c Retest the fiber power level Tip Mos
439. s higher priority than RFIL V The far end failure alarm hierarchy is shown in Table 2 12 as given in Telcordia GR 253 CORE Table 2 12 Far End Alarm Hierarchy Priority Condition Type Highest RFI L RFI P Lowest RFI V H Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter2 Alarm Troubleshooting 255 Service Effect MI 2 5 5 Service Effect Service Affecting SA alarms those that interrupt service could be Critical CR Major MJ or Minor MN severity alarms Service Affecting SA alarms indicate service is affected Non Service Affecting NSA alarms always have a Minor MN default severity 2 5 6 States The State column on the Alarms or History tabs indicates the disposition of the alarm or condition as follows e A raised R event is one that is active Acleared C event is one that is no longer active Atransient T event is one that is automatically raised and cleared in CTC during system changes such as user login logout loss of connection to node view etc Transient events do not require user action These are listed in Chapter 3 Transient Conditions 2 6 Safety Summary This section provides safety considerations designed to ensure safe operation of the ONS 15310 CL and ONS 15310 MA Do not perform any procedures in this chapter unless you understand all safety precautions practices and warnings for the system equipment Some troubleshooti
440. s in the wrong optical direction EID 3310 DWDM Link does not have wavelength available Refer to the error message text EID 3311 Laser already on Refer to the error message text EID 3312 Unable to change the power setpoint 0 1 CTC cannot change change the power setpoint The new setpoint would either make the thresholds inconsistent or set the fail threshold outside the range EID 3313 Unable to modify offset Amplifier port is in service state Refer to the error message text EID 3314 Requested action not allowed Invalid state value Refer to the error message text EID 3315 Unable to perform operation CTC is unable to perform operation EID 3316 Wrong node side This task was applied to the wrong node side EID 3317 Name too long Reduce the number of charcters in the name EID 3318 Illegal name The name you entered is illegal EID 3319 Wrong line selection Select another line EID 3320 Unable to delete optical link CTC cannot delete the optical link EID 3321 This feature is unsupported by this version of software Refer to the error message text EID 3322 Equipment is not plugged in Plug in the equipment and proceed Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter4 Error Messages Table 4 1 Error Warning ID Error Messages continued Error Warning Message Description EID
441. s were still pending Please retry EID 3138 Invalid clock source for switching You have selected an invalid clock source Choose another clock EID 3139 Cannot switch to a reference of inferior quality Refer to the error message text EID 3140 Higher priority switch already active You cannot switch the timing source manually when a higher priority switch is already active EID 3141 Attempt to access a bad reference Refer to the error message text EID 3142 No Switch Active None of the switches are active EID 3143 Error creating static route entry CTC encountered an error while a creating static route entry Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter 4 Error Messages Table 4 1 Error Warning ID Error Messages continued Error Warning Message Description EID 3144 Max number of static routes exceeded The number of static routes has exceeded its limit EID 3145 RIP Metric is not in the range 1 15 The Routing Information Protocol RIP metric should be in the range of 1 to 15 EID 3146 Invalid RIP Metric Refer to the error message text EID 3147 Error creating summary address There was an error while creating the summary address EID 3148 No Layer 2 domain has been provisioned You must provision any one of the layer 2 domain EID 3149 Unable to retrieve MAC addresses Refer to the error message
442. sco com techsupport for more information or call Cisco TAC 1 800 553 2447 in order to report a Service Affecting SA problem 2 7 185 PRC DUPID The PRC DUPID alarm is not used in the ONS 15310 platforms in this release It is reserved for development 2 7 186 PROTNA Default Severity Minor MN for ONS 15310 MA SONET Logical Object EQPT The Protection Unit Not Available alarm is caused by an OOS protection card when a CTX2500 card that has been provisioned as part of a protection group is not available Unavailable protection can occur when a card is reset but the alarm clears as soon as the card is back in service The alarm clears if the device or facility is brought back in service Clear the PROTNA Alarm Step 1 Step 2 Step 3 Step 4 Step 5 If the PROTNA alarm occurs and does not clear and if it is raised against a controller or cross connect card ensure that there is a redundant CTX2500 card installed and provisioned in the chassis If the alarm is raised against a line card verify that the ports have been taken out of service OOS MT a In CTC double click the reporting card to open the card view if the card is not an cross connect card b Click the Provisioning tab c Click the Admin State column of any in service IS ports d Choose OOS MT to take the ports out of service Complete the Soft or Hard Reset a Controller Card procedure on page 2 153 for the reporting card For the LED behavior
443. ser output with certain optical instruments for example eye loupes magnifiers and microscopes within a distance of 100 mm could pose an eye hazard Statement 1056 A Warning Use of controls adjustments or performing procedures other than those specified could result in hazardous radiation exposure Statement 1057 Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Chapter2 Alarm Troubleshooting B 27246 UNEO V Step13 If the alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 in order to report a Service Affecting SA problem 2 7 246 UNEO V Default Severity Major MJ Service Affecting SA SONET Logical Objects VT MON VT TERM An SLMF UNEQ VT alarm indicates that the node is receiving SONET path overhead with Bits 5 6 and 7 of the V5 overhead byte all set to zeroes The source of the problem is not the node raising the alarm but the node transmitting the VT signal to it The V in UNEQ V indicates that the failure has occurred at the VT layer A Warning Invisible laser radiation could be emitted from the end of the unterminated fiber cable or connector Do not stare into the beam directly with optical instruments Viewing the laser output with certain optical instruments for example eye loupes magnifiers and microscopes within a distance of 100 mm could pose an eye
444. setting expected wavelength The expected wavelength must be set EID 3341 Error on reading expected wavelength The expected wavelength must be retrieved EID 3342 Error on reading actual wavelength The actual wavelength must be retrieved EID 3343 Error on reading actual band The actual band must be retrieved EID 3344 Error on reading expected band The expected band must be retrieved EID 3345 Error on setting expected band The expected band must be set EID 3346 Error retrieving defaults from the node 0 There was an error retrieving defaults from the specified node EID 3347 Cannot load file 0 CTC cannot load the specified file EID 3348 Cannot load properties from the node Refer to the error message text EID 3349 Cannot save NE Update values to file Check your file system for space constraint or any other problem EID 3350 Cannot load NE Update properties from the node Refer to the error message text EID 3351 File 0 does not exist The specified file does not exist EID 3352 Error on setting value at 0 There was an error while setting the value at the specified location E Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter 4 Error Messages Table 4 1 Error Warning ID Error Messages continued Error Warning Message Description EID 3353 There is no such interface available The interface specified
445. shelf The cross connect diagnostics test is not supported on this shelf EID 3039 Card change error There was an error while changing the card EID 3040 Invalid card type The selected card type is invalid EID 3041 Error applying changes CTC is unable to create a protection group Check if the protect port supports circuits a timing reference SONET SDCC orderwire or a test access point EID 3042 The flow control low value must be less than the flow control Refer to the error message text high value for all ports in the card EID 3046 The flow control water mark value must be between 0 and The flow control watermark value must be 1 inclusive between the two specified values EID 3047 The file named 0 could not be read Please check the name Refer to the error message text and try again EID 3048 There is no IOS startup config file available to download CTC could not find the configuration file for IOS startup EID 3049 There is an update in progress so the download cannot be done Refer to the error message text at this time Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter 4 Error Messages Table 4 1 Error Warning ID Error Messages continued Error Warning Message Description EID 3050 An exception was caught trying to save the file to your local file Check whether the file already exists and s
446. shooting Guide R7 0 H About this Guide Bl Document Objectives Date Notes 08 01 2007 Replaced TX Power High column name with OPT HIGH in the HI TX Power section of the Alarm Troubleshooting chapter 09 03 2007 Added a note on AIS downstream limitations on the of terminal loopback in the General Troubleshooting chapter Document Objectives This guide gives general troubleshooting instructions alarm troubleshooting instructions equipment replacement instructions and a list of error messages that apply to the ONS 15310 CL equipment This information is contained in four chapters Use this guide in conjunction with the appropriate publications listed in the Related Documentation section Audience To use this publication you should be familiar with Cisco or equivalent optical transmission hardware and cabling telecommunications hardware and cabling electronic circuitry and wiring practices and preferably have experience as a telecommunications technician Document Organization The Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide is organized into the following chapters e Chapter 1 General Troubleshooting provides methods to discover hardware errors such as failed ports that adversely affect signal traffic it also gives typical software problems that occur and their solutions Chapter 2 Alarm Troubleshooting provides indexes descriptions and troubleshooting metho
447. sible Problem Solution During a manual Repeat the manual transition operation If the Partial status persists transition CTC cannot determine which node in the circuit is not changing to the desired state See communicate with one the View the State of Circuit Nodes procedure on page 1 64 of the nodes or one of the nodes is on a version of software that does not support the new state model Log onto the circuit node that did not change to the desired state and determine the version of software Refer to the release specific software upgrade guide for software upgrade procedures Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Chapter1 General Troubleshooting BP 1102 Circuits Remain in PARTIAL Status Table 1 20 Circuit in Partial Status continued Possible Problem Solution During an automatic Determine which node in the circuit is not changing to the desired state transition some Refer to the View the State of Circuit Nodes procedure on page 1 64 path level defects and or alarms were detected on the circuit Log into the circuit node that did not change to the desired state and examine the circuit for path level defects improper circuit termination or alarms Refer to the Cisco ONS 15310 CL and Cisco ONS 15310 MA Procedure One end of the circuitis Guide for procedures to clear alarms and change circuit configuration not properly terminated settings Resolve and cl
448. sioning error causes all GFP frames to be dropped for 2 5 seconds To clear this alarm ensure that both end ports are sending a null extension header for a GFP frame Note For more information about Ethernet cards refer to the Cisco ONS 15310 CL and Cisco ONS 15310 MA Ethernet Card Software Feature and Configuration Guide Clear the GFP EX MISMATCH Alarm Step 1 Step 2 Ensure that the vendor equipment is provisioned to send a null extension header in order to interoperate with the Fibre Channel FICON GFP ports If the GFP EX MISMATCH alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 to report a Service Affecting SA problem 2 1101 GFP LFD Default Severity Major MJ Service Affecting SA SONET Logical Object CE100T The GFP Loss of Frame Delineation alarm applies to Fibre Channel FICON GFP ports and occurs if there is a bad SONET connection if SONET path errors cause GFP header errors in the check sum calculated over payload length PLI CHEC combination or if the GFP source port sends an invalid PLI cHEC combination The loss is service affecting Note For more information about Ethernet cards refer to the Cisco ONS 15310 CL and Cisco ONS 15310 MA Ethernet Card Software Feature and Configuration Guide Clear the GFP LFD Alarm Step 1 Step 2 Look for and clear any associated SONET path errors such
449. sive series of loopback tests This circuit qualifies to carry live traffic 1 4 Troubleshooting Wideband Electrical Card WBE 28 and WBE 84 Cards FEAC on DS3 Ports WBE 28 WBE 84 cards support far end alarm and control FEAC functions on DS3 ports Click the WBE 28 WBE 84 Maintenance gt DS3 tabs at the card view to reveal the two additional function columns Figure 1 1 shows the DS3 subtab and the additional Send Code and Inhibit FE Lbk function columns Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Chapter1 General Troubleshooting ME 141 FEAC Send Code Figure 1 1 Accessing FEAC Functions on the DS3 ports of WBE 28 WBE 84 Cards 2 ctx 30 Cisco Transport Controller fe File Edit View Tools Help 4268 t 6 429910 Fe A ctx 30 Slot 1 DS1 28 D DSi 28 DS3 ECI 3 Wideband D51 Broadband DS3 EC1 DS1 008 14 EEG Port 18 D 1 003 1 02 24 46 25 i Port 19 D 1 003 1 Ej ESS Port 20 D 1 00 1 Port 21 DS1 008 1 04 44 49 43 Port 22 D 1 008 1 05 54 19 53 Port 23 D 1 00 1 08 6 1 20 amp 3 Port 24 D
450. so assumes the alarm is not appearing during node turn up Step 1 Verify that the line type and line coding match between the BITS port and the 15310 CL CTX or CTX2500 card by completing the following steps a In node view or card view note the slot and port reporting the alarm Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Chapter2 Alarm Troubleshooting B 27332 LOF DS1 Step 2 b Find the coding and framing formats of the external BITS timing source The formats should be in the user documentation for the external BITS timing source or on the timing source itself c Click the Provisioning Timing BITS Facilities tabs d Verify that the Coding setting matches the coding of the BITS timing source either B8ZS or AMI e Ifthe coding does not match click Coding and choose the appropriate coding from the drop down list f Verify that Line Type matches the line type of the BITS timing source either ESF or SF D4 g Ifthe line type does not match click Line Type and choose the appropriate framing from the drop down list S Note On the timing subtab the B8ZS coding field is normally paired with ESF in the Line Type field and the AMI coding field is normally paired with SF D4 in the Line Type field If the alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 in order to
451. ss connecting card in this platform the controller card has lost communication with another card slot in the shelf The other card is identified by the Object column in the CTC alarm window Clear the CONTBUS IO A Alarm Step 1 Ensure that the reporting card is physically present in the shelf Record the card type Click the Inventory tab and view the Eqpt Type column to reveal the provisioned type If the actual card type and the provisioned card type do not match see the MEA EQPT alarm on page 2 109 for the reporting card Step2 Complete the Soft or Hard Reset an Ethernet or Electrical Card in CTC procedure on page 2 153 A Caution Avoid soft resetting multiple ONS 15310 MA cards at one time doing so might cause an unexpected traffic hit For LED behavior see the 2 9 2 Typical Card LED Activity During Reset section on page 2 147 Wait ten minutes to verify that the card you reset completely reboots Step3 If CONTBUS IO A is raised on more than one card at once complete the Soft or Hard Reset a Controller Card procedure on page 2 153 A Caution Avoid soft resetting multiple ONS 15310 MA cards at one time doing so might cause an unexpected traffic hit Step4 Verify that the reset is complete and error free and that no new related alarms appear in CTC A green ACT LED indicates an active card gi Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter2 Alarm
452. ssage text without a default static route and a default router of 0 0 0 0 Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Chapter4 Error Messages Table 4 1 Error Messages continued Error Warning ID Error Warning Message Description EID 6097 The authorization key does not comply with IOS password Specify another authorization key restrictions 0 EID 6098 Default static route is not allowed when default IP Over CLNS Refer to the error message text tunnel exists EID 6099 You cannot create a subnet on a disabled router Create the subnet on an active router WID 6100 Disabling a router that has a provisioned subnet is not Refer to the warning message text recommended EID 6101 The MAT entry already exists Refer to the error message text WID 6102 The new card has less bandwidth than the current card Circuits Refer to the warning message text using VT15 and higher will be deleted EID 6103 The TDC entry already exists Specify another entry for TARP Data Cache EID 6104 APC ABORTED Automatic Power Control is aborted EID 6105 The Change Card command is valid for MRC cards only when Refer to the error message text port 1 is the sole provisioned port EID 6106 To delete all RADIUS server entries RADIUS authentication Disable Radius authentication and proceed must be disabled EID 6107 The node failed to restart the TELNET service on th
453. ssword has been lost or compromised Table 1 15 describes the potential cause of the symptom and the solution Table 1 15 No IP Connectivity Exists Between Nodes Possible Problem Solution A security breach or Reset the node to the default Superuser UID and password combination record keeping error using the lamp test button has occurred Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter1 General Troubleshooting 1 9 11 No IP Connectivity Exists Between Nodes W Reset the ONS 15310 CL or ONS 15310 MA Password wy Note Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step7 Note To complete this procedure you must be on site and have IP connectivity to the node At the ONS 15310 CL or ONS 15310 MA shelf locate the recessed button labeled LAMP TEST on the front of the unit Using a pen tip or something of similar size press in and hold down the recessed button labelled LAMP TEST for five seconds Release the LAMP TEST button for approximately two seconds Again press and hold down the recessed button labeled LAMP TEST for five seconds Again release the LAMP TEST button Start a normal CTC session At the login screen CTC accepts the default username and password set when the system shipped The default username is CISCO15 and the password is otbu 1 CISCO15 has Superuser rights and privileges which allow you to create a user name and assign a password amp
454. st the loopback If a port is bad and you need to use all the port bandwidth complete the Physically Replace a Card procedure on page 2 154 If the port is bad but you can move the traffic to another port replace the card at the next available maintenance window Caution Step 9 Removing a card that currently carries traffic on one or more ports can cause a traffic hit To avoid this perform an external switch if a switch has not already occurred See the 2 10 1 Protection Switching Lock Initiation and Clearing section on page 2 147 for commonly used traffic switching procedures wy Note When you replace a card with the identical type of card you do not need to make any changes to the database If no ports are shown bad and the alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 7 145 LOS BITS Default Severity Minor MN Non Service Affecting NSA SONET Logical Object BITS The LOS BITS alarm indicates that the 15310 CL CTX or CTX2500 card has an LOS from the BITS timing source The LOS BITS N means the BITS clock or the connection to it failed Clear the LOS BITS Alarm Step 1 A Verify the wiring connection from the BITS clock pin fields on the ONS 15310 CL or ONS 15310 MA to the timing source Caution Always use the supplied electrostatic discharge wristband when working wit
455. st the test set accordingly Step2 Use CTC to set up the terminal loopback circuit on the port being tested a Click the Circuits tab and click Create b Give the circuit an easily identifiable name such as OCN1toOCNO c Set circuit Type and Size to the normal preferences such as STS and STS1 d Leave the Bidirectional check box checked and click Next e In the Circuit Source dialog box fill in the source Node Slot Port and Type where the test set is connected and click Next f In the Circuit Destination dialog box fill in the destination Node Slot Port and Type the OC N port in the destination node and click Finish Step3 Confirm that the newly created circuit appears on the Circuits tab list as a two way circuit S Note It is normal for a 2 7 162 LPBKTERMINAL OCN condition to appear during a loopback setup The condition clears when you remove the loopback Step4 Create the terminal loopback on the destination port being tested a Go to the node view of the destination node From the View menu choose Go To Other Node e Choose the node from the drop down list in the Select Node dialog box and click OK gi Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter1 General Troubleshooting 14 Troubleshooting Wideband Electrical Card WBE 28 and WBE 84 Cards FEAC on DS3 Ports b In node view double click the controller card 15310 CL CTX or CTX2500 with the OC N port that re
456. sts 1 73 gi Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 1 12 1 Power Supply Problems 1 73 1 12 2 Power Consumption for Node and Cards 1 74 1 12 3 Lamp Tests for Card LEDs 1 75 Verify Card LED Operation 1 75 Alarm Troubleshooting 2 1 2 1 Alarm Index by Default Severity 2 1 2 1 1 Critical Alarms CR 2 2 2 1 2 Major Alarms MJ 2 2 2 1 3 Minor Alarms MN 2 3 2 1 4 Not Alarmed Conditions 2 4 2 1 5 Not Reported NR Conditions 2 6 2 2 Alarms and Conditions Indexed By Alphabetical Entry 2 6 2 3 Alarm Logical Objects 2 9 2 4 Alarm List by Logical Object Type 2 10 2 5 Trouble Notifications 2 14 2 5 1 Alarm Characteristics 2 14 2 5 2 Condition Characteristics 2 14 2 5 3 Severities 2 14 2 5 4 Alarm Hierarchy 2 15 2 5 5 Service Effect 2 17 2 5 6 States 2 17 2 6 Safety Summary 2 17 2 7 Alarm Procedures 2 18 2 7 1 AIS 2 18 Clear the AIS Condition 2 18 2 7 2 AIS L 2 18 Clear the AIS L Condition 2 19 2 7 3 AIS P 2 19 Clear the AIS P Condition 2 19 2 7 4 AIS V 2 19 Clear the AIS V Condition 2 19 2 7 5 ALS 2 20 2 7 6 APC END 2 20 2 7 7 APSB 2 20 Clear the APSB Alarm 2 20 2 7 8 APSCDFLTK 2 20 2 7 9 APSC IMP 2 20 2 7 10 APSCINCON 2 21 Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Contents MI Bl Contents Clear the APSCINCON Alarm 2 21 24 11 APSCM 2 21 Clear the APSCM Alarm 2 21
457. t or if the PDI P condition on page 2 113 is reported the problem could be on the far end G Series Ethernet port Clear any alarms such as CARLOSS reported against the far end port or card Step3 Ifthe alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 in order to report a Service Affecting SA problem 2 7 242 TX AIS Default Severity Not Reported NR Non Service Affecting NSA SONET Logical Objects DS1 DS3 The Transmit TX Direction AIS condition is raised by the ONS 15310 CL or ONS 15310 MA backplane when it receives a far end DS 1 LOS Clear the TX AIS Condition Step 1 Determine whether there are alarms on the downstream nodes and equipment especially the LOS OCN alarm on page 2 98 or OOS ports Step2 Clear the downstream alarms using the applicable procedures in this chapter Step3 If the condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 7 243 TX LOF Default Severity Not Alarmed NA Non Service Affecting NSA SONET Logical Objects DS1 DS3 The Transmit Direction LOF condition is transmitted by the backplane when it receives a DS 1 TX LOF This alarm is raised only at the transmit egress side Clear the TX LOF Condition Step 1 Complete the Clear the LOF DS1 Alarm procedure on
458. t the user needs to remedy such as a loss of signal Conditions do not necessarily require troubleshooting 2 5 1 Alarm Characteristics The ONS 15310 CL and ONS 15310 MA use standard alarm entities to identify what is causing trouble All alarms stem from hardware software environment or operator originated problems whether or not they affect service Current alarms for the network CTC session node or card are listed in the Alarms tab In addition cleared alarms are found in the History tab 2 5 2 Condition Characteristics Conditions include any problem detected on an ONS 15310 CL or ONS 15310 MA shelf They can include standing or transient notifications A snapshot of all current raised standing conditions on the network node or card can be retrieved in the CTC Conditions window or using TLI s set of RTRV COND commands In addition some but not all cleared conditions are found in the History tab For a comprehensive list of all conditions refer to the Cisco SONET TLI Command Guide For more information about transient conditions see Chapter 3 Transient Conditions 2 5 3 Severities The ONS 15310 CL and ONS 15310 MA use Telcordia devised standard severities for alarms and conditions Critical CR Major MJ Minor MN Not Alarmed NA and Not Reported NR These are described as follows e A Critical CR alarm generally indicates severe Service Affecting SA trouble that needs immediate correction Loss of tr
459. t 1 40 creating on a destination node OC N port 1 22 creating on an intermediate node OC N port 1 19 1 34 creating on a source node electrical port 1 4 creating on a source node Ethernet port 1 29 creating on a source node OC N port 1 14 definition 1 2 testing 1 5 1 13 1 15 1 20 1 23 1 29 testing an electrical circuit 1 4 testing an Ethernet circuit 1 41 testing an OC N circuit 1 35 testing an optical circuit 1 14 FAILTOSW description 2 56 FAILTOSW PATH description 2 57 FAN DEGRADE description 2 57 FAN description 2 57 fan tray missing or failed 2 52 FE AIS description 2 58 FE DS1 MULTLOS description 2 58 FE DS1 NSA description 2 59 FE DS1 SA description 2 59 FE DS1 SNGLLOS description 2 60 FE DS3 NSA description 2 60 FE DS3 SA description 2 61 FE EQPT NSA description 2 61 FE FRCDWKSWBK SPAN description 2 61 FE FRCDWKSWPR SPAN 2 62 FE IDLE description 2 62 Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Bb index FE LOCKOUTOFPR SPAN 2 62 FE LOF description 2 63 FE LOS description 2 63 FE MANWKSWBK SPAN 2 63 FE MANWKSWPR SPAN 2 64 FEPRLF description 2 64 fiber and cabling errors 1 69 fiber optic connections faulty 1 69 firewall invalid port number 4 11 FIREWALL DIS 3 5 flash manager 2 32 flash memory capacity exceeded 2 43 flow rate 2 55 FORCED REQ description 2 64 FORCED REQ SPAN description 2 65 Force switch See external switching commands FRCDSWTOINT description 2 65 FRCDSWTOPR
460. t Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 in order to report a Service Affecting SA problem 2 1 12 APSCNMIS The APSCNMIS alarm is not used in the ONS 15310 platforms in this release It is reserved for development 2 7 13 APSIMP Default Severity Minor MN Non Service Affecting NSA SONET Logical Object OCN The APS Invalid Mode alarm occurs if a 1 1 protection group is not properly configured at both nodes to send or receive the correct APS byte A node that is either configured for no protection or is configured for path protection protection does not send the right K2 APS byte anticipated by a system configured for 1 1 protection The 1 1 protect port monitors the incoming K2 APS byte and raises this alarm if it does not receive the byte The alarm is superseded by an APSCM or APSMM alarm It is not superseded by an AIS condition It clears when the port receives a valid code for 10 ms Clear the APSIMP Alarm Step 1 Step 2 A Check the configuration of the other node in the 1 1 protection group If the far end is not configured for 1 1 protection create the group For procedures refer to the Turn Up Node chapter in the Cisco ONS 15310 CL and Cisco ONS 15310 MA Procedure Guide If the other end of the group is properly configured or the alarm does not clear after you have provisioned the group correctly verify that the working ports and protect ports are
461. t fiber has text printed on only one of the two fiber strands Use this to identify which fiber is connected to Tx and which fiber is connected to Rx 1 11 2 1 Crimp Replacement LAN Cables You can crimp your own LAN cables for use with the system Use 22 or 24 AWG shielded wire with RJ 45 connectors and a crimping tool Use a cross over cable when connecting an ONS 15310 CL or ONS 15310 MA to a hub LAN modem or switch and use a LAN cable when connecting a node to a router or workstation Figure 1 5 shows the layout of an RJ 45 connector Figure 1 5 RJ 45 Pin Numbers TOUT O N wo L gt A oO co C N C o 55048 End view of RJ 45 plug Looking into an RJ 45 jack Figure 1 6 shows the layout of a LAN cable Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Chapter1 General Troubleshooting MI 1112 Faulty Fiber Optic Connections Figure 1 6 LAN Cable Layout POS SSeS eS Se Soe See eee pe ee ee eee Table 1 32 shows LAN cable pinouts Table 1 32 LAN Cable Pinout Pin Color Pair Nam Pm 1 White orange 2 Transmit Data 1 2 Orange 2 Transmit Data 2 3 White green 3 Receive Data 3 4 Blue 1 4 5 White blue 1 5 6 Green 3 Receive Data 6 7 White brown 4 7 8 Brown 4 8 Figure 1 7 shows the layout of a cross over cable Figure 1 7 Cross Over Cable Layout Table 1 33 shows cross
462. t not yet applied EID 3163 Cannot validate data for row 0 CTC cannot validate the data for the specified row EID 3164 New Node ID 0 for Ring ID 1 duplicates ID of node 2 The new specified node ID for the specified ring ID is the same as another node ID Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter4 Error Messages Table 4 1 Error Warning ID Error Messages continued Error Warning Message Description EID 3165 The Ring ID provided is already in use Ring IDs must be Refer to the error message text unique EID 3166 Error refreshing 0 table CTC encountered an error while refreshing the specified table EID 3167 Slot already in use Refer to the error message text EID 3168 Provisioning Error An error was encountered while attempting the specified provisioning operation Refer to the details portion of the error dialog box for more information EID 3169 Error Adding Card CTC encountered an error while adding the card EID 3170 Cannot delete card 0 Refer to the error message text EID 3171 Error creating Trap Destination CTC encountered an error creating the trap destination EID 3172 No RMON Thresholds selected Select an RMON threshold EID 3173 The contact 0 exceeds the limit of 1 characters The specified contact exceeds the specified character limit EID 3174 The loc
463. t on the port being tested a Click the Circuits tab and click Create b Give the circuit an easily identifiable name such as Hairpinl c Set the circuit Type and Size to the normal preferences such as STS and STS1 d Leave the Bidirectional check box checked and click Next gi Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter1 General Troubleshooting Step 4 Step 5 Step 6 Step7 Step 8 124 Perform a Hairpin Test on a Destination Node Port B e In the Circuit Source dialog box fill in the source Node Slot Port and Type where the test set is connected and click Next f In the Circuit Destination dialog box fill in the destination Node Slot Port and Type the port in the destination node and click Finish Confirm that the newly created circuit appears on the Circuits tab list as a two way circuit Use CTC to set up the destination hairpin circuit on the port being tested amp Note The destination loopback circuit on a port is a one way test For example in a typical east to west slot configuration a DS 3 port on the source node is one end of the fiber span and a DS 3 port on the destination node is the other end a Click the Circuits tab and click Create b Give the circuit an easily identifiable name such as Hairpin1 c Set the Circuit Type and Size to the normal preferences such as STS and STSI d Uncheck the Bidirectional check box and click Next e
464. t use Use CTC to set up the terminal loopback on the test port a In node view click the Circuits tab and click Create b In the Circuit Creation dialog box choose the type such as STS and number such as 1 c Click Next d In the next Circuit Creation dialog box give the circuit an easily identifiable name such as CICItoC1C2 e Leave the Bidirectional check box checked f Click Next g Inthe Circuit Creation source dialog box select the same Node card Slot Port and STS or VT where the test set is connected h Click Next i In the Circuit Creation destination dialog box use the same Node card Slot Port and STS or VT used for the source dialog box j Click Next k In the Circuit Creation circuit routing preferences dialog box leave all defaults Click Finish Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Chapter1 General Troubleshooting B 162 Performa Terminal Loopback on a Source Node Ethernet Port Step4 Confirm that the newly created circuit appears on the Circuits tab list as a two way circuit S Note It is normal for the LPKTERMINAL CEI100T condition on page 2 104 to appear during a loopback setup The condition clears when you remove the loopback Stepb Create the terminal loopback on the destination port being tested a In node view double click the card that requires the loopback such as the destination G Series card in the source n
465. tate IS AINS OOS DSBLD or OOS MT from the Admin State column for the port being tested d Click Apply e Click Yes in the confirmation dialog box Step4 Ifthe test set indicates a faulty circuit the problem might be a faulty port Continue with the 1 2 2 Perform a Hairpin on a Source Node Port procedure on page 1 6 1 2 2 Perform a Hairpin on a Source Node Port The hairpin test is performed on the first port in the network circuit A hairpin circuit uses the same port for both source and destination Completing a successful hairpin through this port isolates the possibility that the source port is the cause of the faulty circuit Create the Hairpin on the Source Node Port Step 1 Connect an electrical test set to the port you are testing Ifyou just completed the 1 2 1 Perform a Facility Loopback on a Source Node Port procedure on page 1 4 leave the electrical test set connected to the electrical port If you are starting the current procedure without the electrical test set connected to the electrical port use appropriate cabling to attach the Tx and Rx terminals of the electrical test set to the electrical connectors for the port you are testing Step2 Adjust the test set accordingly Step3 Use CTC to set up the hairpin on the port being tested a Click the Circuits tab and click Create b Give the circuit an easily identifiable name such as Hairpinl Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooti
466. tement 1057 Clear the PLM P Alarm Step 1 Complete the Clear the PDI P Condition procedure on page 2 114 Step2 Ifthe alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 in order to report a Service Affecting SA problem 2 1 184 PLM V Default Severity Major MJ Service Affecting SA SONET Logical Object VI TERM A Payload Label Mismatch VT Layer alarm raises when the content of the V5 byte in the SONET overhead is inconsistent or invalid PLM V occurs when ONS 15310 CLs or ONS 15310 MAs interoperate with equipment that performs bit synchronous mapping for DS 1 signal The node uses asynchronous mapping Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Chapter2 Alarm Troubleshooting BE 27185 PRC DUPID Clear the PLM V Alarm Step 1 Step 2 Step 3 Verify that your signal source matches the signal allowed by the traffic card For example the alarm will occur if your signal source uses VT6 or VT9 mapping because this is not supported by a 15310 CL CTX DS1 28 DS3 EC1 3 or DS1 84 DS3 EC1 3 card If the signal source matches the card verify that the SONET VT path originator is sending the correct VT label value You can find the SONET VT path originator using circuit provisioning steps If the alarm does not clear log into the Technical Support Website at http www ci
467. ter 4 Error Messages Table 4 1 Error Warning ID Error Messages continued Error Warning Message Description EID 2328 Circuit reconfigure error The attempt to reconfigure the specified 0 circuit has failed EID 2329 0 of 1 circuits could not be successfully created A few circuits could not be created EID 2330 Circuit verification selected 0 invalid The selected item specified by 0 is 1 invalid as per the details specified in 1 EID 2331 Deleting 0 may be service affecting Deleting the item can affect the service of CTC WID 2331 Deleting circuits may be service affecting Really delete the n Confirm whether you want to delete the selected circuits selected circuit Deleting the circuit could affect the service EID 2332 Hold off timer validation error in row 0 Refer to the error message text 1 hold off timer for 2 must be between 3 10 000 ms in steps of 100 ms EID 3001 An Ethernet RMON threshold with the same parameters Change a few parameters in an Ethernet already exists Please change one or more of the parameters and remote monitoring RMON threshold and try again try again EID 3002 Error retrieving defaults from the node 0 There was an error while retrieving the defaults from the specified node EID 3003 Cannot load file 0 CTC cannot load the specified file EID 3004 Cannot load properties from the node
468. ter the loopback is applied thus enabling you to remove the facility loopback Ensuring a second DCC is not necessary if you are directly connected to the node containing the loopback port Caution wy A facility loopback applies to an entire facility and not to an individual circuit Exercise caution when using loopbacks on an OC N port carrying live traffic because this traffic can be interrupted Note In CTC the facility loopback is sometimes called a facility line loopback to indicate the direction that the loopback signal travels that is toward the span gi Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter1 General Troubleshooting 112 Terminal Loopback Wi 1 1 2 Terminal Loopback A terminal loopback tests a circuit path as it passes through the cross connect pathways of the node and loops back from the port where the loopback originates A terminal loopback on an OC N port turns the signal around before it reaches the LIU and sends it back through the card This test verifies that the card s cross connect circuit paths are valid For example if you place a terminal loopback on a ONS 15310 CL optical port the test set traffic enters on the 15310 CL CTX DS 3 port and travels toward the OC N port The terminal loopback placed on this OC N port turns the signal around before it reaches the LIU sending it back through the card to the electrical port This test verifies t
469. tested c Choose the appropriate state IS AINS OOS DSBLD or OOS MT from the Admin State column for the port being tested d Click Apply e Click Yes in the confirmation dialog box If the test set indicates a faulty circuit the problem might be a faulty card faulty port or faulty cabling from the electrical port Continue with the Test the Electrical Cabling procedure on page 1 6 Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Chapter1 General Troubleshooting B 122 Performa Hairpin on a Source Node Port Test the Electrical Cabling Step 1 Replace the suspect cabling the cables from the test set to the electrical port with a cable known to be good If a cable known to be good is not available test the suspect cable with a test set Remove the suspect cable from the electrical port and connect the cable to the Tx and Rx terminals of the test set Run traffic to determine whether the cable is good or suspect Step2 Resend test set traffic on the loopback circuit with a good cable installed Step3 Ifthe test set indicates a good circuit the problem is probably the defective cable Replace the defective cable then clear the loopback a Double click the card then click the appropriate tab Maintenance DS1 Loopback Maintenance DS3 Loopback Maintenance ECI Loopback b Choose None from the Loopback Type column for the port being tested c Choose the appropriate s
470. th protection Force switch 2 151 path protection lockout 2 152 path protection manual switch 2 151 Internet Explorer See also browser setting as the default CTC browser 1 52 interoperability between CTC releases 1 59 INTRUSION 3 6 INTRUSION PSWD 3 6 INTRUSION PSWD description 2 78 INVMACADR description 2 79 IOSCFGCOPY description 2 79 IP address changing 2 45 no connectivity between nodes 1 61 same address assigned twice in a DCC area 2 45 unsuccessfulping 1 47 IP subnets cannot calculate or design 1 63 ISIS ADJ FAIL description 2 79 J Java browser will not launch 1 48 Java Runtime Environment See JRE reconfiguring Java plug in control panel 1 48 JRE cannotlaunch 1 48 description 1 58 incompatibility 1 58 launch failure 1 48 unsupported in this release 1 47 versions supported by CTC 1 46 Index M K KB PASSTHR 2 81 L lamp test 1 75 LAN cable crimping 1 71 damaged cable 1 50 faulty cable 1 69 laser bias 2 70 2 90 LASEREOL 2 81 laser transceiver temperature 2 71 LCAS 2 81 LCAS CRC description 2 81 LCAS RX FAIL description 2 82 LCAS TX ADD description 2 83 LCAS TX DNU description 2 83 LDCC loss 2 50 LED operation blinking STAT LED 1 68 lamp test 1 75 typical activity 2 147 line coding 2 85 line framing 2 85 2 86 line interface unit 1 2 LKOUTPR S description 2 84 LOA description 2 84 lock initiation 2 147 lock on See external switching commands lockout See
471. th the node view and goes to network view CTC gives the user approximately 15 seconds to physically remove the card before CTC begins a card reboot For information about this alarm applies to DWDM objects refer to the Alarm Troubleshooting chapter in the Cisco ONS 15454 DWDM Troubleshooting Guide Clear the IMPROPRMVL Alarm Step 1 Step 2 In node view right click the card reporting the IMPROPRMVL Choose Delete from the shortcut menu Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Chapter2 Alarm Troubleshooting BP 27112 IMPROPRMVL Step 3 A Note CTC does not allow you to delete the reporting card if the card is in service does have circuits mapped to it is paired in a working protection scheme has DCC enabled or is used as a timing reference If any ports on the card are in service put them out of service OOS MT by completing the following steps Caution Step 4 A Before placing a port out of service OOS MT or OOS DSBLD ensure that no live traffic is present a In node view double click the controller card 15310 CL CTX or CTX2500 card to display the card view b Click the Provisioning gt Optical gt Line tabs c Click the Admin State column of any in service IS ports d Choose OOS MT to take the ports out of service If a circuit has been mapped to the card complete the Delete a Circuit procedure on page 2
472. the LPKTERMINAL CEI100T condition on page 2 104 to appear during loopback setup The condition clears when you remove the loopback Step9 Complete the Test and Clear the Facility Loopback Circuit procedure on page 1 29 Test and Clear the Facility Loopback Circuit Step 1 If the test set is not already sending traffic send test traffic on the loopback circuit Step2 Examine the traffic received by the test set Look for errors or any other signal information that the test set is capable of indicating Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Chapter1 General Troubleshooting B 161 Performa Facility Loopback on a Source Node Ethernet Port Step3 Ifthe test set indicates a good circuit no further testing is necessary with the facility loopback Clear the facility loopback a Double click the CEI00T 8 card then click the Maintenance gt Loopback tabs b Choose None from the Loopback Type column for the port being tested c Choose the appropriate state IS OOS DSBLD OOS MT from the Admin State column for the port being tested d Click Apply e Click Yes in the confirmation dialog box Step4 Complete the Test the Ethernet Card procedure on page 1 30 Test the Ethernet Card Step 1 Complete the Physically Replace a Card procedure on page 2 154 for the suspected bad card and replace it with a known good one Caution Removing a card that currently carries traffic o
473. the Cisco ONS 15310 CL and Cisco ONS 15310 MA Procedure Guide contains instructions for installing both AC ONS 15310 CL only and DC ONS 15310 CL and ONS 15310 MA power supply cables To remove the cable reverse the appropriate procedure A Caution Always use the supplied electrostatic discharge wristband when working with a powered ONS 15310 CL or ONS 15310 MA Step3 Ifthe alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 in order to report a Service Affecting SA problem 2 7 34 BKUPMEMP Default Severity Critical CR Service Affecting SA SONET Logical Object EQPT The Primary Nonvolatile Backup Memory Failure alarm refers to a problem with the 15310 CL CTX or CTX2500 card flash memory The alarm occurs when the 15310 CL CTX or CTX2500 card has one of four problems e Flash manager fails to format a flash partition Flash manager fails to write a file to a flash partition e Problem at the driver level Code volume fails cyclic redundancy checking CRC a method to verify for errors in data transmitted to the 15310 CL CTX or CTX2500 card The BKUPMEMP alarm can also cause the EQPT alarm on page 2 51 If the EQPT alarm is caused by BKUPMEMP complete the following procedure to clear the BKUPMEMP and the EQPT alarms Clear the BKUPMEMP Alarm Step 1 Verify that the controller card 15310 CL CTX or CTX2500
474. the IP Configuration of Your Windows PC 1 47 Verify the IP Configuration of Your Windows PC 1 47 1 8 6 Browser Login Does Not Launch Java 1 48 Reconfigure the Windows PC Operating System Java Plug in Control Panel 1 48 Reconfigure the Browser 1 49 1 8 7 Unable to Verify the NIC Connection on Your Windows PC 1 49 1 8 8 Verify Windows PC Connection to the Node Ping 1 50 Ping the ONS 15310 CL or ONS 15310 MA 1 51 1 9 CTC Operation Troubleshooting 1 51 1 9 1 Unable to Launch CTC Help After Removing Netscape 1 51 Set Internet Explorer as the Default Browser for CTC 1 52 1 9 2 Unable to Change Node View to Network View 1 52 Set the CTC HEAP and CTC MAX PERM SIZE HEAP Environment Variables for Windows 1 52 Set the CTC_HEAP and CTC MAX PERM SIZE HEAP Environment Variables for Solaris 1 53 1 9 3 Browser Stalls When Downloading CTC JAR Files from port 1 53 Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Bl Contents Disable the VirusScan Download Scan 1 54 1 9 4 CTC Does NotLaunch 1 54 Redirect the Netscape Cache to a Valid Directory 1 54 1 9 5 Sluggish CTC Operation or Login Problems 1 55 Delete the CTC Cache File Automatically 1 55 Delete the CTC Cache File Manually 1 56 1 9 6 Node Icon is Gray on CTC Network View 1 57 1 9 7 Java Runtime Environment Incompatible 1 58 Launch CTC to Correct the Core Version Build 1 58 1 9 8 Different CTC R
475. the VT in the Facility Loopback list From the Loopback Type list choose None and then click Apply Click the Alarm tab and verify that the AIS V alarms have cleared Repeat this procedure for all the AIS V alarms on the controller Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Chapter1 General Troubleshooting BP 13104 Circuit Creation Error with VT1 5 Circuit 1 10 4 Circuit Creation Error with VT1 5 Circuit Symptom You might receive an Error while finishing circuit creation Unable to provision circuit Unable to create connection object at node name message when trying to create a VT 1 5 circuit in CTC Table 1 23 describes the potential causes of the symptom and the solutions Table 1 23 Circuit Creation Error with VT1 5 Circuit Possible Problem Solution You might have run out The ONS 15310 CL matrix has a maximum capacity of 336 bidirectional of bandwidth on the VT VT1 5 cross connects The ONS 15310 MA capacity is 1 064 cross connect matrix at the node indicated in the error message 1 10 5 0C 3 and DCC Limitations Symptom There are limitations to OC 3 and DCC usage Table 1 24 describes the potential cause of the symptom and the solution Table 1 24 OC 3 and DCC Limitations Possible Problem Solution OC 3 and DCC have For an explanation of OC 3 and DCC limitations refer to the DCC limitations for the Tunnels section in the Cisco ONS 15310 CL and Cisco
476. the defective card Return the defective card to Cisco through the RMA process Contact Cisco Technical Support 1 800 553 2447 Complete the Physically Replace a Card procedure on page 2 154 for the defective card Clear the terminal loopback on the port a Double click the source node 15310 CL CTX or CTX2500 with the terminal loopback b Click the Maintenance Optical Loopback Port tabs c Select None from the Loopback Type column for the port being tested d Select the appropriate state IS OOS DSBLD OOS MT in the Admin State column for the port being tested e Click Apply f Click Yes in the confirmation dialog box Clear the terminal loopback circuit a Click the Circuits tab b Choose the loopback circuit being tested c Click Delete d Click Yes in the Delete Circuits dialog box Do not check any check boxes Complete the 1 6 5 Perform a Facility Loopback on a Destination Node Ethernet Port procedure on page 1 39 1 6 5 Perform a Facility Loopback on a Destination Node Ethernet Port A You perform a facility loopback test at the destination port to determine whether this local port is the source of circuit trouble Caution Performing a loopback on an in service circuit is service affecting Note Facility loopbacks require on site personnel Complete the Create the Facility Loopback on a Destination Node Ethernet Port procedure on page 1 40 Cisco ONS 15310 CL a
477. the network view detailed circuit map Clear the MANUAL REO SPAN Condition Step 1 Complete the Clear an External Switching Command on a Path Protection Span procedure on page 2 152 Step2 If the condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 7 171 MATECLK Default Severity Minor MN for ONS 15310 MA SONET Logical Object EQPT The Mate Clock alarm occurs when the active CTX2500 card cannot detect the clock from the standby CTX2500 card E Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter2 Alarm Troubleshooting 271722 MEA EOPT MN Clear the MATECLK Alarm Step 1 Complete the Soft or Hard Reset a Controller Card procedure on page 2 153 for the standby CTX2500 card and wait 15 minutes A Caution Always use the supplied electrostatic discharge wristband when working with a powered ONS 15310 MA Plug the wristband cable into either of the ESD jacks on the far left and right faceplates in the shelf Step2 Ifthe MATECLK still persists complete the Physically Replace a Card procedure on page 2 154 procedure for the standby CTX2500 card Step3 Ifthe alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 to report a Service Affecting SA problem 2 7 172 MEA
478. the problem on the upstream node Clear the AUTOSW AIS Condition Step 1 Complete the Clear the AIS Condition procedure on page 2 18 Step2 If the condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 7 26 AUTOSW LOP STSMON Default Severity Not Alarmed NA Non Service Affecting NSA SONET Logical Object STSMON The Automatic Path Protection Switch Caused by LOP condition for the STS monitor STSMON condition indicates that automatic path protection protection switching occurred because of the LOP P alarm on page 2 91 If the path protection is configured for revertive switching it reverts to the working path after the fault clears S Note This condition is only reported if the path protection is set up for revertive switching gi Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter2 Alarm Troubleshooting 2727 AUTOSW LOP VT MON Mi Clear the AUTOSW LOP STSMON Condition Step 1 Complete the Clear the LOP P Alarm procedure on page 2 91 Step2 If the condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 1 27 AUTOSW LOP VT MON Default Severity Not Alarmed NA Non Service Affecting NSA SONET Logical Object VI MON The AUTOSW LOP alarm for the
479. the protection group containing the port you want to clear In the Selected Group area choose the port you want to clear In the Switching Commands area click Clear Click Yes in the Confirmation Dialog box The Force switch is cleared Traffic immediately reverts to the working port if the group was configured for revertive switching Initiate a Lock On Command S Note Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 For ONS 15310 MA 1 1 electrical protection groups working or protect cards can be placed in the Lock On state For a 1 1 optical protection group only the working port can be placed in the Lock On state In node view click the Maintenance Protection tabs In the Protection Groups list click the protection group where you want to apply a lock on If you determine that the protect card is in standby mode and you want to apply the lock on to the protect card make the protect card active if necessary a In the Selected Group list click the protect card b In the Switch Commands area click Force In the Selected Group list click the active card where you want to lock traffic In the Inhibit Switching area click Lock On Click Yes in the confirmation dialog box Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Chapter2 Alarm Troubleshooting BP 2101 Protection Switching Lock Initiation and Clearing Initiate a Card or Port Lockout Command Note
480. thernet card graphic b Choose IOS Startup Config from the shortcut menu c Click Local gt TCC and navigate to the file location in the Open dialog box Step3 Complete the Soft or Hard Reset an Ethernet or Electrical Card in CTC procedure on page 2 153 A Caution Avoid soft resetting multiple ONS 15310 MA cards at one time doing so might cause an unexpected traffic hit Step4 Ifthe alarm does not clear or if your configuration file was correct according to the installed card start a Cisco IOS CLI for the card by completing the following steps a Right click the ML 100T 8 Ethernet card graphic in node view b Choose Open IOS Connection from the shortcut menu S Note Open IOS Connection is not available unless the ML 100T 8 Ethernet card is physically installed in the shelf Follow the card provisioning instructions in the Cisco ONS 15310 CL and Cisco ONS 15310 MA Ethernet Card Software Feature and Configuration Guide to correct the errored configuration file line Stepb Execute the following CLI command copy run start The command copies the new card configuration into the database and clears the alarm Step6 Ifthe alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 gi Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter2 Alarm Troubleshooting 2764 ETH LINKLO
481. thin the between 8 and 32 specified range EID 6022 The subnet mask length for a default route must be 0 Refer to the error message text EID 6023 The destination of a 0 route cannot be an internal The destination of a static route must not be network 1 an internal network E Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter 4 Error Messages Table 4 1 Error Warning ID Error Messages continued Error Warning Message Description EID 6024 The destination of a 0 route cannot be a class D 224 0 0 0 4 The destination of a static route must not be or class E 240 0 0 0 4 address a class D or class E address EID 6025 The destination of a 0 route cannot be a class A broadcast The destination of a static route must not be address x 255 255 255 8 a class A broadcast address It should be xxx 0 0 0 EID 6026 The destination of a 0 route cannot be a class B broadcast The destination of a static route must not be address x x 255 255 16 a class B broadcast address EID 6027 The destination of a 0 route cannot be a class C broadcast The destination of a static route must not be address x x x 255 24 a class C broadcast address EID 6028 The destination of a 0 route cannot be the subnet broadcast The destination of a static route must not be address associated with a node IP address a subnet broad
482. ting Guide R7 0 SF description 2 125 SF L description 2 126 SF P description 2 126 SF V description 2 127 SFTWDOWN description 2 127 SFTWDOWN FAIL 3 8 SF V description 2 127 SHELF COMM FAIL 2 127 signal failure 2 125 2 126 SNTP HOST description 2 128 soft reset 2 153 software download 2 127 SQM description 2 129 SQUELCH 2 128 SQUELCHED 2 128 SSM degrade 2 129 failure 2 129 SSM DUS description 2 129 SSM FAIL description 2 129 SSM OFF description 2 130 SSM PRS description 2 130 SSM RES description 2 130 SSM SMC description 2 131 SSM ST2 description 2 131 SSM ST3 description 2 131 SSM ST3E description 2 131 SSM ST4 description 2 132 SSM STU description 2 132 SSM TNC 2 132 synchronization traceability alarm 2 132 timing switch 1 67 STS SQUELCH L description 2 133 switching See automatic protection switching See external switching commands SW MISMATCH 2 133 SWMTXMOD PROT description 2 133 SWMTXMOD WORK description 2 134 Index M SWTOPRI description 2 134 SWTOSEC description 2 134 SWTOTHIRD description 2 135 SYNC FREQ description 2 135 synchronization status message See SSM SYNCPRI description 2 135 SYNCSEC description 2 136 SYNCTHIRD description 2 137 SYSBOOT description 2 137 T TCP IP 1 50 2 35 Telcordia signal degrade definition 2 122 signal failure definition 2 125 temperature alarms fan alarm 2 57 high temperature 2 72 industrial high temperature 2 75 terminal loopback cleari
483. ting procedures for power problems and lists LED behavior 1 1 Network Troubleshooting Tests Use loopbacks and hairpins to test newly created circuits before running live traffic or to logically locate the source of a network failure Both the ONS 15310 CL and ONS 15310 MA allow electrical optical and Ethernet loopbacks e For the ONS 15310 CL the 15310 CL CTX controller card contains DS 1 DS 3 EC 1 and OC 3 or OC 12 optical ports which can be loopbacked The CE 100T 8 Ethernet cards can be loopbacked but the ML 100T 8 Ethernet card cannot support this function e For the ONS 15310 MA the CTX2500 controller card contains OC N ports that can support optical loopbacks The DS 1 28 DS3 EC1 3 card and DS1 84 DS3 EC1 3 card support electrical loopbacks The CE 100T 8 Ethernet card supports loopbacks but the ML 100T 8 card does not 1 1 1 Facility Loopback gt Caution A A facility loopback tests a card s line interface unit LIU and related cabling After applying a facility loopback on a port use an optical or electrical test set as appropriate to run traffic over the loopback A successful facility loopback isolates the card LIU or the cabling plant as the potential cause of a network problem Before performing a facility loopback on any port make sure there are at least two data communications channel DCC paths to the node where the card is installed A second DCC provides a nonlooped path to log into the node af
484. tion 2 41 CTNEQPT PBWORK description 2 42 CTX2500 card communication failure between protect and traffic card 2 41 reseating 2 154 resetting 2 153 cyclic redundancy checking 2 32 D database memory exceeded 2 43 restoring 1 45 standby not synchronized with the active 2 43 DATAFLT description 2 43 DBBACKUP FAIL 3 5 DBOSYNC description 2 43 DBRESTORE FAIL 3 5 DCC channelloss 2 48 connection loss 1 62 creating DCC terminations 2 155 deleting DCC terminations 2 76 limitations with OC 3 1 66 two DCC requirement during facility loopback 1 2 verifying DCC terminations 2 155 deleting circuits 2 155 CTC cache 1 55 DCC terminations 2 76 protection groups 2 76 designing IP subnets 1 63 DISCONNECTED 1 50 2 44 documentation audience xxvi conventions xxvii objectives xxvi organization xxvi related to this publication xxvi downloading software 2 127 DS1 28 DS3 EC1 3 card line alarms 2 146 replacing 2 154 reseating 2 154 resetting 2 153 DS1 84 DS3 EC1 3 card line alarms 2 146 replacing 2 154 reseating 2 154 resetting 2 153 DS 3 frame format mismatch 2 44 DS3 MISM description 2 44 DUP IPADDR description 2 45 DUP NODENAME description 2 45 DUP SHELF ID 2 46 EHIBATVG description 2 46 electrical cabling testing 1 6 1 13 electrical card See also DS1 28 DS3 EC1 3 card H Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 See also DS1 84 DS3 EC1 3 card resetting 2 153
485. tion clears when the timer expires and traffic switches back to the working path amp Note WTR is an informational condition It does not require troubleshooting 2 8 DS 1 Line Alarms The 15310 CL CTX DS1 28 DS3 EC1 3 and DS1 84 DS3 EC1 3 card DS1 ports provide three line types ESF D4 or Unframed The choice of framing format determines the line alarms that the card reports Table 2 13 lists the line alarms reported under each format The choice of framing format does not affect the reporting of STS alarms Table 2 13 DS 1 Alarms by Line Type Alarm UNFRAMED D4 ESF LOS Yes Yes Yes AIS Yes Yes Yes LOF No Yes Yes IDLE No Yes Yes RAI No Yes Yes Terminal Lpbk Yes Yes Yes H Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter2 Alarm Troubleshooting 2 9 Traffic Card LED Activity BM Table 2 13 DS 1 Alarms by Line Type continued Alarm UNFRAMED D4 ESF Facility Lpbk Yes Yes Yes FE Lpbk No No Yes FE Common Equipment Failure No No Yes FE Equipment Failure SA No No Yes FE LOS No No Yes FE LOF No No Yes FE AIS No No Yes FE IDLE No No Yes FE Equipment Failure NSA No No Yes 2 9 Traffic Card LED Activity ONS 15310 CL and ONS 15310 MA card LED behavior patterns are listed in the following sections 2 9 1 Typical Controller Card or Ethernet Card LED Activity After Insertion When a traffic card is inserted t
486. tion node ONS 15310 CL or ONS 15310 MA c Double click the correct card then click the appropriate following tabs Maintenance DS1 Loopback Maintenance DS3 Loopback Maintenance ECI Loopback d Select OOS MT from the Admin State column e Select Terminal from the Loopback Type column f Click Apply g Click Yes in the confirmation dialog box Continue with the Test the Terminal Loopback Circuit on the Destination Node Port procedure on page 1 9 Test the Terminal Loopback Circuit on the Destination Node Port Step 1 Step 2 If the test set is not already sending traffic send test set traffic on the loopback circuit Examine the test traffic being received by the test set Look for errors or any other signal information that the test set is capable of indicating Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Chapter1 General Troubleshooting MI 124 Perform a Hairpin Test on a Destination Node Port Step3 If the test set indicates a good circuit no further testing is necessary on the loopback circuit Clear the terminal loopback a Double click the 15310 CL CTX or CTX2500 in the destination node with the terminal loopback b Double click the appropriate card containing the electrical circuit you are testing and click the appropriate tab Maintenance DS1 Loopback Maintenance DS3 Loopback Maintenance ECI Loopback c Select None from the
487. ton selection AITS or UITS Role radio button selection Network or User MTU value T200 value and T203 selections d Click Cancel e Log into the remote node and follow the same steps also recording the same information for this node If both nodes do not use the same Layer 2 settings you will have to delete the incorrect termination and recreate it To delete it click the termination and click Delete To recreate it refer to the Turn Up Node chapter in the Cisco ONS 15310 CL and Cisco ONS 15310 MA Procedure Guide for the procedure If the nodes use PPP Layer 2 complete the Clear the EOC Alarm procedure on page 2 49 If the alarm does not clear go to Step 7 If both nodes use the LAPD Layer 2 protocol but have different Mode settings change the incorrect node s entry by clicking the correct setting radio button in the Edit SDCC termination dialog box and clicking OK If the Layer 2 protocol and Mode settings are correct ensure that one node is using the Network role and the other has the User role If not that is if both have the same mode settings correct the incorrect one by clicking the correct radio button in the Edit SDCC termination dialog box and clicking OK If the Layer 2 Mode and Role settings are correct compare the MTU settings for each node If one is incorrect choose the correct value in the Edit SDCC dialog box and click OK If all of the preceding settings are correct ensure that OSI routers ar
488. tor changes the password This transient condition does not result in a standing condition 3 3 8 AUD ARCHIVE FAIL The Archive of AuditLog Failed AUD ARCHIVE FAIL condition occurs when the software fails to archive the audit log The condition normally occurs when the user refers to an FTP server that does not exist or uses an invalid login while trying to archive The user must log in again using the correct user name password and FTP server details This transient condition does not lead to a standing condition 3 3 9 DBBACKUP FAIL The Database Backup Failed DBBACKUP FAIL condition occurs when the system fails to back up the database when the backup command is initiated This condition can occur when the server is not able to handle the backup operation due to network or server issues Repeat the same operation again and check to see if it is successful If the backup fails it could be due to a network issue or software program failure 3 3 10 DBRESTORE FAIL The Database Restore Failed DBRESTORE FAIL condition occurs when the system fails to restore the backed up database when the restore command is initiated This condition can be due to server issues network issues or human error pointing to a file that does not exist wrong file name etc Retrying the database restore with the correct file will usually succeed If the network issue persists you must contact network lab support If the condition is caused by a netw
489. tware on the a newer software version See the Launch CTC to Correct the Core Version ONS 15310 CL or Build procedure on page 1 59 ONS 15310 MA are Note Remember to always log into the ONS node with the latest CTC core version first If you initially log into an ONS node running a CTC core version of 2 2 or earlier and then attempt to log into another ONS node in the network running a later CTC core version the earlier version node does not recognize the new node incompatible Note This situation is often accompanied by the INCOMPATIBLE SW alarm Launch CTC to Correct the Core Version Build Step 1 Exit the current CTC session and completely close the browser Step2 Start the browser Step3 Inthe Node Name field type the ONS 15310 CL or ONS 15310 MA IP address of the node that reported the alarm This can be the original IP address you logged on with or an IP address other than the original Step4 Log into CTC The browser downloads the JAR file from port Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Chapter1 General Troubleshooting HE 1 9 9 Username or Password Does Not Match the Port Information 1 9 9 Username or Password Does Not Match the Port Information Symptom A mismatch often occurs concurrently with a NOT AUTHENTICATED alarm Table 1 14 describes the potential causes of the symptom and the solutions Table 1 14 Username or Password Does Not Match the Port
490. ty Not Reported NR Non Service Affecting NSA SONET Logical Objects VT MON VI TERM An RFI VT Layer condition occurs when the ONS 15310 CL or ONS 15310 MA detects an RFI in the SONET overhead because of a fault in another node Resolving the fault in the adjoining node clears the RFI V condition in the reporting node RFI V indicates that an upstream failure has occurred at the VT layer Clear the RFI V Condition Step 1 A Caution Step 2 Step 3 Step 4 Step 5 Step 6 2 7 194 ROLL Verify that the fiber connectors are securely fastened and connected to the correct slot For more information refer to the Install Hardware chapter in the Cisco ONS 15310 CL and Cisco ONS 15310 MA Procedure Guide Always use the supplied electrostatic discharge wristband when working with a powered ONS 15310 CL or ONS 15310 MA If connectors are correctly connected verify that the port is active and in service IS NR by completing the following steps a Confirm that the green ACT LED is on b Double click the 15310 CL CTX or CTX2500 card in CTC to display the card view c Click the Provisioning gt Optical gt Line tabs d Verify that the Admin State column lists the port as IS e Ifthe Admin State column lists the port as OOS MT or OOS DSBLD click the column and choose IS Click Apply S Note If ports managed into IS administrative state are not receiving signals the LOS alarm is either raised or remains
491. uble click the 15310 CL CTX or DS1 28 DS3 EC1 3 or DS1 84 DS3 EC1 3 port to display the card view b Click the Provisioning gt DS3 gt Line tabs c Verify that the line type of the reporting port matches the line type of the signal source d If the signal source line type does not match the reporting port click Line Type and choose C Bit from the drop down list e Click Apply If the alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 in order to report a Service Affecting SA problem 2 7 134 LOF EC1 Default Severity Critical CR Service Affecting SA SONET Logical Object EC1 Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Chapter2 Alarm Troubleshooting Bb 273135 LOF OCN The EC1 1 LOF alarm occurs when a port on the reporting EC 1 port has an LOF condition LOF indicates that the receiving ONS 15310 CL or ONS 15310 MA has lost frame delineation in the incoming data LOF occurs when the SONET overhead loses a valid framing pattern for 3 milliseconds Receiving two consecutive valid A1 A2 framing patterns clears the alarm Clear the LOF EC1 Alarm Step 1 Verify cabling continuity to the port reporting the alarm To verify cable continuity follow site practices A Caution Always use the supplied electrostatic discharge wristband when working with a powered ONS 15310 CL or
492. ubleshooting Wideband Electrical Card WBE 28 and WBE 84 Cards FEAC on DS3 Ports 1 5 Troubleshooting WBE 28 and WBE 84 Cards with Far End Loopcodes on DS1 Ports 1 6 Troubleshooting Ethernet Circuit Paths With Loopbacks Explains how to perform loopback tests for CE100T 8 ports and intermediate node OC N ports the Ethernet circuit is mapped through Follow these instructions to test an Ethernet circuit through the network or logically isolate faults The remaining sections describe symptoms problems and solutions that are categorized according to the following topics 1 7 Restore the Database and Default Settings Explains how to restore software data and restore the node to the default setup 1 8 PC Connectivity Troubleshooting Provides troubleshooting procedures for Windows PC and network connectivity to the ONS 15310 CL or ONS 15310 MA Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Chapter1 General Troubleshooting HZ 11 Network Troubleshooting Tests e 1 9 CTC Operation Troubleshooting Provides troubleshooting procedures for Cisco Transport Controller CTC login or operation problems e 1 10 Circuits and Timing Provides troubleshooting procedures for circuit creation and error reporting as well as timing reference errors and alarms e 1 11 Fiber and Cabling Provides troubleshooting procedures for fiber and cabling connectivity errors e 1 12 Power and LED Tests Provides troubleshoo
493. uit Completing a successful cross connect loopback through the card isolates the possibility that the cross connect is the cause of the faulty circuit Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Chapter1 General Troubleshooting MI 132 Perform a Cross Connect Loopback on the Source OC N Port Create the Cross Connect Loopback on the Source OC N Port Step 1 Connect an optical test set to the port you are testing a If you just completed the 1 3 1 Perform a Facility Loopback on a Source Node OC N Port procedure on page 1 14 leave the optical test set connected to the OC N port in the source node b If you are starting the current procedure without the optical test set connected to the OC N port use appropriate cabling to attach the Tx and Rx terminals of the optical test set to the port you are testing c Adjust the test set accordingly Step2 Use CTC to put the circuit being tested out of service a In node view click the Circuits tab b Click the circuit and then click Edit c In the Edit Circuit dialog box click the State tab d Choose OOS MT from the Target Circuit Admin State drop down list e Click Apply f Click Yes in the confirmation dialog box Step3 Use CTC to set up the cross connect loopback on the circuit being tested a In node view double click the 15310 CL CTX or CTX2500 to open the card view b For the OC N port click the Maintenance gt Optical gt Loopback gt
494. uits on Span dialog box the switch state for all circuits is FORCE Unprotected circuits do not switch Initiate a Manual Switch for All Circuits on a Path Protection Span A This procedure manually switches all circuits in a path protection from the working span to the protect It is used to remove traffic from a card that originates or terminates path protection circuits Caution Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 The Manual command does not override normal protective switching mechanisms Log into a node on the network Right click a network span and choose Circuits The Circuits on Span dialog box shows the path protection circuits including circuit names locations and a color code showing which circuits are active on the span Click the Perform Path Protection span switching field Choose Manual from the drop down list Click Apply In the Confirm Path Protection Switch dialog box click Yes In the Protection Switch Result dialog box click OK Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Chapter2 Alarm Troubleshooting BP 2101 Protection Switching Lock Initiation and Clearing In the Circuits on Span dialog box the switch state for all circuits is Manual Unprotected circuits do not switch Initiate a Lockout for All Circuits on a Protect Path Protection Span A This procedure prevents all circuits in a path protection working span from switc
495. use traffic outages Caution S Traffic is not protected during a Force protection switch Note Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 A Force command switches traffic on a working path even if the path has SD or SF conditions A Force switch does not switch traffic on a protect path A Force switch preempts a Manual switch In node view click the Maintenance Protection tabs In the Protection Groups area select the protection group with the port you want to switch In the Selected Groups area select the port belonging to the card you are replacing You can carry out this command for the working or protect port For example if you need to replace the card with the Protect Standby port click this port In the Switch Commands area click Force Click Yes in the Confirm Force Operation dialog box If the switch is successful the group says Force to working in the Selected Groups area Initiate a 1 1 Manual Switch Command amp This procedure switches 1 1 protection group traffic from one port in the group to the other using a Manual switch Note Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 A Manual command switches traffic if the path has an error rate less than the signal degrade A Manual switch is preempted by a Force switch In node view click the Maintenance gt Protection tabs In the Protection Groups area select the protection group with the port you want to switch
496. ustu onnettomuuksien yleisiin ehk isytapoihin Turvallisuusvaroitusten k nn kset l ytyv t laitteen mukana toimitettujen k nnettyjen turvallisuusvaroitusten joukosta varoitusten lopussa n kyvien lausuntonumeroiden avulla S ILYT N M OHJEET IMPORTANTES INFORMATIONS DE S CURIT Ce symbole d avertissement indique un danger Vous vous trouvez dans une situation pouvant entra ner des blessures ou des dommages corporels Avant de travailler sur un quipement soyez conscient des dangers li s aux circuits lectriques et familiarisez vous avec les proc dures couramment utilis es pour viter les accidents Pour prendre connaissance des traductions des avertissements figurant dans les consignes de s curit traduites qui accompagnent cet appareil r f rez vous au num ro de l instruction situ la fin de chaque avertissement CONSERVEZ CES INFORMATIONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Cisco ONS About this Guide Warnung Avvertenza Advarsel Aviso jAdvertencia Document Conventions WICHTIGE SICHERHEITSHINWEISE Dieses Warnsymbol bedeutet Gefahr Sie befinden sich in einer Situation die zu Verletzungen f hren kann Machen Sie sich vor der Arbeit mit Ger ten mit den Gefahren elektrischer Schaltungen und den blichen Verfahren zur Vorbeugung vor Unf llen vertraut Suchen Sie mit der am Ende jeder Warnung angegebenen Anweisungsnummer nach der jeweiligen bersetzung
497. ut expires and the session terminates as a result You must log in again to restart your session 3 3 21 MANWKSWBK NO TRFSW The Manual Switch Back To Working Resulted in No Traffic Switch MANWKSWBK NO TRFSW condition occurs when you perform a Manual switch to the working port card and the working port card is already active This transient condition does not result in a standing condition 3 3 22 MANWKSWPR NO TRFSW The Manual Switch to Protect Resulted in No Traffic Switch MANWKSWPR NO TRFSW condition occurs when you perform a Manual switch to the protect port card and the protect port card is already active This transient condition does not result in a standing condition 3 3 23 PM TCA The Performance Monitor Threshold Crossing Alert PM TCA condition occurs when network collisions cross the rising threshold for the first time 3 3 24 PS The Protection Switch PS condition occurs when the traffic switches from a working active card to a protect standby card 3 3 25 PSWD CHG REQUIRED The User Password Change Required PSWD CHG REQUIRED condition occurs when you are denied login for a shell function such as Telnet or FTP because you did not change the login password You can change the password through CTC or TL 1 3 3 26 RMON ALARM The Remote Monitoring Threshold Crossing Alarm RMON ALARM condition occurs when the remote monitoring RMON variable crosses the threshold Cisco ONS 15310 CL and Cisco ONS 153
498. w Alarms typically signify a problem that you need to remedy such as a loss of signal Conditions do not necessarily require troubleshooting 3 2 1 Condition Characteristics Conditions include any problem detected on ONS 15310 CL and ONS 15310 MA shelves They can include standing or transient notifications You can retrieve a snapshot of all currently raised conditions on the network node or card in the CTC Conditions window or by using the RTRV COND commands in Transaction Language One TL 1 Some cleared conditions are found on the History tab For a comprehensive list of conditions refer to the Cisco ONS SONET TLI Command Guide 3 22 Condition States The History tab state ST column indicates the disposition of the condition as follows e A raised R event is active e A cleared C event is no longer active e A transient T event is automatically raised and cleared in CTC during system changes such as user login log out and loss of connection to node view Transient events do not require user action Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 H Chapter3 Transient Conditions BB 33 Transient Conditions 3 3 Transient Conditions This section lists in alphabetical order all the transient conditions encountered in Software Release 7 0 The description entity SNMP number and SNMP trap accompany each condition 3 3 1 ADMIN DISABLE The Disable Inactive User ADMIN DISABLE
499. ween Cisco and any other company 0705R Any Internet Protocol IP addresses used in this document are not intended to be actual addresses Any examples command display output and figures included in the document are shown for illustrative purposes only Any use of actual IP addresses in illustrative content is unintentional and coincidental Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide Release 7 0 Copyright 2006 2007 Cisco Systems Inc All rights reserved About this Guide xxv Revision History xxv Document Objectives xxvi Audience xxvi Document Organization xxvi Related Documentation xxvi Document Conventions xxvii Obtaining Optical Networking Information xxxiii Where to Find Safety and Warning Information xxxiii Cisco Optical Networking Product Documentation CD ROM xxxiii Obtaining Documentation Obtaining Support and Security Guidelines xxxiv cHAPTER 1 General Troubleshooting 1 1 1 1 Network Troubleshooting Tests 1 2 1 1 1 Facility Loopback 1 2 1 1 2 Terminal Loopback 1 3 1 1 3 Hairpin Circuit 1 3 1 1 4 Cross Connect Loopback 1 3 1 2 Identify Points of Failure on an Electrical Circuit Path 1 3 1 2 1 Perform a Facility Loopback on a Source Node Port 1 4 Create the Facility Loopback on the Source Node Port 1 4 Test the Facility Loopback 1 5 Test the Electrical Cabling 1 6 1 2 2 Perform a Hairpin on a Source Node Port 1 6 Create the Hairpin on the Source Node Po
500. y The change causes a database write but does not affect the node state The write could take up to a minute Step3 Ifthe alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 7 48 DISCONNECTED Default Severity Minor MN Non Service Affecting NSA SONET Logical Object SYSTEM The Disconnected alarm is raised when CTC has been disconnected from the node The alarm is cleared when CTC is reconnected to the node Clear the DISCONNECTED Alarm Step 1 Restart the CTC application Step2 Ifthe alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 1 49 DS3 MISM Default Severity Not Alarmed NA Non Service Affecting NSA SONET Logical Object DS3 The DS 3 Frame Format Mismatch condition indicates that a line type format mismatch on a signal received on the DS 3 port of a 15310 CL CTX DS1 28 DS3 EC1 3 or DS1 84 DS3 EC1 3 card The condition occurs when the provisioned line type and incoming signal frame format type do no match For example if the line type for a DS 3 port is set to C Bit and the incoming signal line type is detected as M13 then the port reports a DS3 MISM condition Clear the DS3 MISM Condition Step 1 In node view double click the CTX2500 card to display the card view Step2 Click the Provisioning gt DS3
501. y that proper receive levels are achieved For specific procedures to use the test set equipment consult the manufacturer Verify that the optical LAN cable is properly connected and attached to the correct port For more information about fiber connections and terminations refer to the Install Hardware chapter in the Cisco ONS 15310 CL and Cisco ONS 15310 MA Procedure Guide Caution Step 6 Step 7 Step 8 Step 9 Always use the supplied electrostatic discharge wristband when working with a powered ONS 15310 CL or ONS 15310 MA If the fiber cable is properly connected and attached to the port verify that the cable connects the port to another Ethernet device and is not misconnected to an OC 3 or OC 12 port For more information about fiber connections and terminations refer to the Install Hardware chapter in the Cisco ONS 15310 CL and Cisco ONS 15310 MA Procedure Guide For more information about Ethernet cards refer to the Cisco ONS 15310 CL and Cisco ONS 15310 MA Ethernet Card Software Feature and Configuration Guide If you are unable to establish connectivity replace the fiber cable with a new known good cable To do this refer to the Install Hardware chapter in the Cisco ONS 15310 CL and Cisco ONS 15310 MA Procedure Guide for procedures If you are unable to establish connectivity perform standard network or LAN diagnostics For example trace the IP route verify cable continuity using site practi
502. ystem In the System Properties window click the Advanced tab H Cisco ONS 15310 CL and Cisco ONS 15310 MA Troubleshooting Guide R7 0 Chapter1 General Troubleshooting 19 33 Browser Stalls When Downloading CTC JAR Files from port W Step4 Click the Environment Variables button to open the Environment Variables window Stepb Click the New button under the System variables field Step6 Type crc mgzaP in the Variable Name field Step7 Type 512 in the Variable Value field and then click the OK button to create the variable Step8 Again click the New button under the System variables field Step9 Type crc MwAx PERM SIZE HEAP in the Variable Name field Step 10 Type 128 in the Variable Value field and then click the OK button to create the variable Step11 Click the OK button in the Environment Variables window to accept the changes Step12 Click the OK button in the System Properties window to accept the changes Set the CTC HEAP and CTC MAX PERM SIZE HEAP Environment Variables for Solaris Step 1 From the user shell window kill any CTC sessions and broswer applications Step2 In the user shell window set the environment variables to increase the heap size Example The following example shows how to set the environment variables in the C shell oe setenv CTC HEAP 512 setenv CTC MAX PERM SIZE HEAP 128 oe 1 9 3 Browser Stalls When Downloading CTC JAR Files from port Symptom The browser stalls or hangs
503. ystem cannot be over written or there isa space constraint in the file system EID 3051 The maximum size for a config file in bytes is 0 The size of the configuration file should not exceed the specified number of bytes EID 3052 There was an error saving the config file to the TCC Refer to the error message text EID 3053 The value of 0 must be between 1 and 2 The value of the item must be between the specified values EID 3054 Cannot remove provisioned input output ports or another user Another user may be updating the card You is updating the card please try later can try again later EID 3055 Cannot create soak maintance pane Refer to the error message text EID 3056 Cannot save defaults to file 0 CTC cannot save the defaults to the specified file EID 3057 Cannot load default properties from the node Refer to the error message text EID 3058 File 0 does not exist Refer to the error message text EID 3059 Error encountered while refreshing There was an error while refreshing EID 3060 The ALS Recovery Pulse Interval must be between 0 seconds The automatic laser shutdown ALS and 1 seconds Recovery Interval must be between the specified range of seconds EID 3061 The ALS Recovery Pulse Duration must be between 0 The automatic laser shutdown ALS seconds and 1 seconds Recovery Duration must be between the specified range of seconds EID 3062 Error encountered while setting values Refer to the error message text E

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