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Cisco Systems OL-5805-01 User's Manual

1. Cisco Signaling Gateway Manager User Guide P13 44 fF OL 5805 01 Chapter 13 Working with Signaling Gateway Mated Pairs Viewing Signaling Gateway Mated Pair Information Using a Web Browser W Column Description Last Update Date and time the information on the page was last updated by SGM in header Node Name of the node associated with the signaling gateway mated pair To see detailed information for the node click the node name SGMP Name Name of the signaling gateway mated pair To see detailed information for the signaling gateway mated pair click the signaling gateway mated pair name Drill Down Links Displays messages associated with a given signaling gateway mated pair To Messages see status change messages and SNMP trap messages associated with the signaling gateway mated pair click Messages Drill Down Links Displays metrics associated with a given signaling gateway mated pair To see Metrics network status metrics associated with the signaling gateway mated pair click Metrics Drill Down Links Displays detailed interface information for a given signaling gateway mated Interface Details pair To see interface information for the signaling gateway mated pair click Interface Details This field is displayed only if the selected signaling gateway mated pair is not a virtual signaling gateway mated pair has a status of Active or Warning and is connected to an ITP device Drill
2. If the status reason is Unsupported Configuration correct the configuration and enter the sgm cleandiscover command to delete all current network data and begin a clean discovery of the ITP network If the status reason is still Unsupported Configuration enter the sgm clean command to restore the SGM server to a clean state such as would exist after a new installation of SGM For more information on the use of these commands see the SGM Command Reference section on page C 1 Interface Information The Interface Information sub section contains the following fields Field Description QoS Quality of service QoS class of the signaling gateway mated pair Configured Local Port Local port number that was configured for the signaling gateway mated pair Local Port Local port number that is currently being used by the signaling gateway mated pair Cisco Signaling Gateway Manager User Guide oL 5805 01 ME Chapter 13 Working with Signaling Gateway Mated Pairs W Viewing Detailed Information for a Signaling Gateway Mated Pair Field Description Configured Remote Port Remote port number that was configured for the signaling gateway mated pair Actual Remote Port Remote port number that is currently being used by the signaling gateway mated pair Remote IP Address Information The Remote IP Address Information sub section contains the following fields Field Description I
3. Chapter 13 Working with Signaling Gateway Mated Pairs W Viewing Signaling Gateway Mated Pair Information Using a Web Browser Viewing Interface Details for a Signaling Gateway Mated Pair Field The SGM Interface Details page displays detailed interface information for a signaling gateway mated pair To access the SGM Interface Details page select Interface Details in the SGM Signaling Gateway Mated Pairs Details page The SGM Interface Details table displays the following information for the selected signaling gateway mated pair Description Server Name in header Name of the SGM server associated with the signaling gateway mated pair Update Interval in header Time between automatic updates for the page Last Update Date and time the information on the page was last updated by SGM in header Node Name of the node associated with the signaling gateway mated pair To see detailed information for the node click the node name SGMP Name of the signaling gateway mated pair To see detailed information for the signaling gateway mated pair click the signaling gateway mated pair name Description Text string containing information about the interface IP Address IP address corresponding to the media dependent physical address If the interface does not have such an address for example a serial line this field displays N A Mask Subnet mask corresponding to the media depend
4. Initial Retry Timeout msecs Initial timeout value in milliseconds permitted by the SCTP implementation for the retry timeout Minimum Retry Timeout msecs Minimum timeout value in milliseconds permitted by the SCTP implementation for the retry timeout Maximum Retry Timeout msecs Maximum timeout value in milliseconds permitted by the SCTP implementation for the retry timeout Bundle Chunks Indicates whether the SCTP protocol allows chunks to be bundled into a single datagram as follows Valid values are e true 1 Chunks are bundled e false 2 Chunks are not bundled Bundle Timeout msecs Time in milliseconds to wait to allow data chunks to accumulate so that they can be transmitted in the same datagram OL 5805 01 Cisco Signaling Gateway Manager User Guide n Chapter 133 Working with Signaling Gateway Mated Pairs W Viewing Signaling Gateway Mated Pair Information Using a Web Browser Cisco Signaling Gateway Manager User Guide Eag OL 5805 01
5. the filter e If the filter is deactivated SGM displays all events e If you activate a filter in an object s Recent Events table in the SGM Main Window the filter is activated in all Recent Events tables in the SGM Main Window for all other objects The filter is not activated in Recent Events tables in Show In New Window windows or Real Time Data and Charts windows Pause Pauses or resumes the table or While the table is paused SGM does not display new events in the table Resins unless you apply an event filter or edit your event preferences When the table is resumed all new events since the table was paused are added to the display If events are deleted while the table is paused they are not removed from the table Instead they are grayed out and cannot be acknowledged or edited Deleted events are removed from the table when you resume the table Acknowledge Makes the selected event or events acknowledged Unacknowledge Makes the selected event or events unacknowledged Event Properties Opens the Event Properties window Edit Notes Opens the Edit Event Dialog Time Difference Displays the difference in days minutes hours and seconds between two events Find Finds specific text in the event table Create Sound Filter Opens the Event Sound Filters dialog and the Event Sound Filters List dialog with fields populated based on the selected event OL 5805 01 Ci
6. Links Displays detailed interface information for a given signaling gateway mated pair Interface Details To see interface information for the signaling gateway mated pair click Interface Details This field is displayed only if the selected signaling gateway mated pair is not a virtual signaling gateway mated pair has a status of Active or Warning and is connected to an ITP device Drill Down Links Displays detailed SCTP association information for a given signaling gateway SCTP Association mated pair To see SCTP association information for the signaling gateway mated Details pair click SCTP Association Details This field is displayed only if the selected signaling gateway mated pair is not a virtual signaling gateway mated pair has a status of Active or Warning and is connected to an ITP device Cisco Signaling Gateway Manager User Guide oL 5805 01 13 41 Chapter 133 Working with Signaling Gateway Mated Pairs W Viewing Signaling Gateway Mated Pair Information Using a Web Browser Viewing ITP Signaling Gateway Mated Pair Status Column The SGM Signaling Gateway Mated Pairs Status page displays information about all discovered signaling gateway mated pairs including their names status and other important information To access the SGM Signaling Gateway Mated Pairs Status page select ITP SGMP Status from the SGM Server Home Page You can sort the Signaling Gateway Mated Pairs Status table based
7. None is displayed Cisco Signaling Gateway Manager User Guide P13 24 E OL 5805 01 Chapter 13 Working with Signaling Gateway Mated Pairs Viewing Real Time Data for a Signaling Gateway Mated Pair W Toolbar Button or Column Description SGMP Name of the signaling gateway mated pair associated with the event If there is no signaling gateway mated pair associated with the event None is displayed ASP Name of the application server process associated with the event If there is no application server process associated with the event None is displayed AS Name of the application server associated with the event If there is no application server associated with the event None is displayed ASPA Name of the application server process association associated with the event If there is no application server process association associated with the event None is displayed Probe Conn Name of the probe connection associated with the event If there is no probe connection associated with the event None is displayed Probe Link Name of the probe link associated with the event If there is no probe link associated with the event None is displayed Message Text of the message You can customize this field See the Changing the Way SGM Processes Events section on page 5 34 for more information Viewing Real Time Data for a Signaling Gateway Mated Pair SGM enables yo
8. SCTP Timeout msecs implementation for the retry timeout Bundle Chunks Indicates whether the SCTP protocol allows chunks to be bundled into a single datagram as follows Valid values are e true 1 Chunks are bundled e false 2 Chunks are not bundled Bundle Timeout Time in milliseconds to wait to allow data chunks to accumulate so that msecs they can be transmitted in the same datagram Signaling Gateway Mated Pair Statistics Details SCTP Assoc Stats Details The Signaling Gateway Mated Pair Statistics Details SCTP Assoc Stats Details section is composed of the following sub sections e Remote IP Address Information page 13 34 e Statistics Information per sec Rates page 13 35 Remote IP Address Information The Remote IP Address Information sub section contains the following fields Field Description IP Address Remote IP addresses associated with the link Smoothed Round Trip Average in milliseconds of all round trip times between the local and Time msecs remote systems on an IP network Failure Count Number of times the remote IP address was marked as failed Heartbeat Status Current status of the heartbeat associated with the remote IP address Valid values are Active and Inactive IP Status Current status of the remote IP address Valid values are Active and Inactive Cisco Signaling Gateway Manager User Guide Eag OL 5805 01 Chapter 13 Working with Signalin
9. Viewing Detailed Information for a Signaling Gateway Mated Pair Menu Command Description View gt Notes Displays the Notes panel for the selected signaling gateway mated pair If there are no notes associated with the selected signaling gateway mated pair this option is grayed out View gt Events Displays the Recent Events panel for the selected signaling gateway mated pair View gt Real Time Data and Charts Displays the SGM Real Time Statistics Window for the selected signaling gateway mated pair Event History gt Status Change Messages Displays the SGM Network Status Log for Status Change Messages in a Web browser with messages displayed for only the selected signaling gateway mated pair Event History gt SNMP Trap Messages Displays the SGM Network Status Log for SNMP Trap Messages in a Web browser with messages displayed for only the selected signaling gateway mated pair Event History gt Status and Trap Messages Displays the SGM Network Status Log for Status Change Messages and SNMP Trap Messages in a Web browser with messages displayed for only the selected signaling gateway mated pair Event History gt Network Status Metrics Displays the SGM Network Status Log for Metrics in a Web browser with messages displayed for only the selected signaling gateway mated pair Ignore Ignores the selected signaling gateway mated pair at the next polling cycle If you
10. and higher Go To gt Node Displays the Node Window for the node associated with this signaling gateway mated pair Back gt List of Windows Navigates back to a window viewed in this session SGM maintains a list of up to 10 Back windows Forward gt List of Windows Navigates forward to a window viewed in this session SGM maintains a list of up to 10 Forward windows View gt Configuration Details Displays the Configuration Data panel for the selected signaling gateway mated pair Cisco Signaling Gateway Manager User Guide oL 5805 01 PEEN Chapter 13 Working with Signaling Gateway Mated Pairs W Viewing Basic Information for Signaling Gateway Mated Pairs Menu Command Description View gt Notes Displays the Notes panel for the selected signaling gateway mated pair If there are no notes associated with the selected signaling gateway mated pair this option is grayed out View gt Events Displays the Recent Events panel for the selected signaling gateway mated pair View gt Real Time Data and Charts Displays the SGM Real Time Statistics Window for the selected signaling gateway mated pair Event History gt Status Change Messages Displays the SGM Network Status Log for Status Change Messages in a Web browser with messages displayed for only the selected signaling gateway mated pair Event History gt SNMP Trap Messages Displays the SGM Network Status L
11. have implemented SGM User Based Access this option is available to users with authentication level Power User Level 2 and higher Unignore Stops ignoring the selected signaling gateway mated pair at the next polling cycle If you have implemented SGM User Based Access this option is available to users with authentication level Power User Level 2 and higher Cisco Signaling Gateway Manager User Guide OL 5805 01 Chapter 133 Working with Signaling Gateway Mated Pairs Viewing Detailed Information for a Signaling Gateway Mated Pair W Signaling Gateway Mated Pair Details Configuration Data The Signaling Gateway Mated Pair Details Configuration Data section is composed of the following sub sections e Naming Information page 13 15 e Status Information page 13 15 e Interface Information page 13 17 e Remote IP Address Information page 13 18 e Local IP Address Information page 13 19 Configuration data for the selected signaling gateway mated pair is displayed in the left column and for the adjacent signaling gateway mated pair in the right column Naming Information The Naming Information sub section contains the following fields Field Description Name Name of the signaling gateway mated pair Node Name of the node associated with the signaling gateway mated pair Association ID Index into the SNMP SCTP association table Is Passive Indicates whether the signaling gateway mated
12. over a column header If a cell is too small to show all of its data place the cursor over the cell to see the full data in a mouse over help popup You can resize each column or sort the table based on the information in one of the columns By default this table is sorted by Status and SGM displays all of the columns in the signaling gateway mated pair table except Internal ID and Congestion Level e To display hidden columns right click in the table header and select the checkboxes for the columns you want to display e To hide columns right click in the table header and clear the checkboxes for the columns you want to hide See the Resizing Sorting and Hiding Table Columns section on page 2 52 for more information about resizing sorting displaying or hiding columns OL 5805 01 Cisco Signaling Gateway Manager User Guide n Chapter 13 Working with Signaling Gateway Mated Pairs W Viewing Basic Information for Signaling Gateway Mated Pairs The signaling gateway mated pair table contains the following columns Column Description Internal ID Internal ID of the signaling gateway mated pair The internal ID is a unique ID for every object assigned by SGM for its own internal use It can also be useful when the TAC is debugging problems Name Name of the signaling gateway mated pair Mate Name of the node associated with the mate of the signaling gateway mated pair Node Name of the node
13. pair can initiate the connection to the mate e Yes The signaling gateway mated pair is passive and cannot initiate the connection to the mate e No tThe signaling gateway mated pair is not passive and can initiate the connection to the mate Status Information The Status Information sub section contains the following fields Cisco Signaling Gateway Manager User Guide oL 5805 01 MEH Chapter 133 Working with Signaling Gateway Mated Pairs W Viewing Detailed Information for a Signaling Gateway Mated Pair Field Description Is Ignored Indicates whether the signaling gateway mated pair is Ignored that is whether the signaling gateway mated pair is to be included when aggregating and displaying SGM status information Congestion Level Indicates whether there is congestion on the signaling gateway mated pair A signaling gateway mated pair is congested if it has too many packets waiting to be sent This condition could be caused by the failure of an element in your network Possible values for the Congestion Level field are None indicating no congestion and 1 to 7 indicating levels of congestion from very light 1 to very heavy 7 Instance Status Current status of the protocol associated with the signaling gateway mated pair with a color coded background Possible values are Active green The protocol is available Shutdown blue An administrator has forced the protocol to a
14. to be sent This condition could be caused by the failure of an element in your network Possible values for the Congestion Level field are None indicating no congestion and 1 to 7 indicating levels of congestion from very light 1 to very heavy 7 Note Note associated with this signaling gateway mated pair If there is no note associated with this signaling gateway mated pair this field is blank Note Timestamp Date and time the note associated with this signaling gateway mated pair was last updated If there is no note associated with this signaling gateway mated pair this field is blank QoS Quality of service QoS class of the signaling gateway mated pair Passive Indicates whether the signaling gateway can initiate the connection with the mate Possible values are e True The signaling gateway cannot initiate the connection The mate must initiate the connection e False The signaling gateway can initiate the connection Config Local Port Local port number that was configured for the signaling gateway mated pair Local Port Local port number that is currently being used by the signaling gateway mated pair Config Remote Port Remote port number that was configured for the signaling gateway mated pair Remote Port Remote port number that is currently being used by the signaling gateway mated pair OL 5805 01 Cisco Signaling Gateway Manager User Guide m
15. AckSent e ShutdownPending e ShutdownReceived e ShutdownSent For detailed information about each status refer to RFC 2960 Stream Control Transmission Protocol Uptime Time the link has been up in days hours minutes and seconds Actual Remote Port Remote port number for the SCTP association Local Port Local port number for the SCTP association Primary IP Address Designated primary IP address for the SCTP association Effective IP Address __ IP address currently being used by the SCTP association Local IP Address Information The Local IP Address Information sub section contains the following fields Field Description IP Address Local IP addresses associated with the link Uptime Time each local IP address associated with the link has been up in days hours minutes and seconds Cisco Signaling Gateway Manager User Guide ka OL 5805 01 Chapter 13 Working with Signaling Gateway Mated Pairs Viewing Real Time Data for a Signaling Gateway Mated Pair W Remote IP Address Information The Remote IP Address Information sub section contains the following fields Field Description IP Address Remote IP addresses associated with the link Uptime Time each remote IP address associated with the link has been up in days hours minutes and seconds Retry Timeout msecs Current SCTP Retransmission Timeout T3 rtx timer Maximum Retries Maximum number of
16. Down Links Displays detailed SCTP association information for a given signaling gateway SCTP Association mated pair To see SCTP association information for the signaling gateway Details mated pair click SCTP Association Details This field is displayed only if the selected signaling gateway mated pair is not a virtual signaling gateway mated pair has a status of Active or Warning and is connected to an ITP device Cisco Signaling Gateway Manager User Guide oL 5805 01 HEJ Chapter 133 Working with Signaling Gateway Mated Pairs W Viewing Signaling Gateway Mated Pair Information Using a Web Browser Column Description Status Current status of the signaling gateway mated pair with a color coded background Possible values are Active green Down red Inactive red Shutdown blue Unknown red Warning yellow For detailed definitions of each status see the Status Definitions for Signaling Gateway Mated Pairs section on page A 7 Status Reason Reason for the current status of the signaling gateway mated pair For a full list of possible reasons see the stateReasons html file e If you installed SGM in the default directory opt then the file is located at opt CSCOs gm apache share htdocs eventHelp directory e If you installed SGM in a different directory then the help directory and file are located in that directory If the cell is too small to show all of the status reason place the curso
17. P Address Remote IP address associated with the signaling gateway mated pair Type Indicates whether this is the designated primary IP address for the signaling gateway mated pair Primary or is the IP address currently being used by the signaling gateway mated pair Effective or both Primary Effective Usually the same IP address is both Primary and Effective However if the primary IP address is down for some reason a different IP address is used by the signaling gateway mated pair and is labeled Effective Status Current status of the IP address Possible values are Active green The IP address is currently fully functional Inactive red The IP address is not currently functional Cfg 12 2 4 MB10 and later Indicates whether this remote IP address was configured for the signaling gateway mated pair Possible values are e Yes This is a configured remote IP address e blank This is not a configured remote IP address e N A SGM cannot determine whether this is the configured remote IP address For Cisco IOS software releases prior to 12 2 4 MB10 this field always displays N A Actual Indicates whether this remote IP address is currently being used by the signaling gateway mated pair Possible values are e Yes This IP address is being used by the signaling gateway mated pair e blank This IP address is not being used by the signaling gateway mated pair Cisco Signaling Gateway Man
18. ZNN E Working with Signaling Gateway Mated Pairs SGM enables you to view information about all discovered signaling gateway mated pairs including their status congestion levels and other important information This section includes the following information e Viewing Basic Information for Signaling Gateway Mated Pairs page 13 2 e Viewing Detailed Information for a Signaling Gateway Mated Pair page 13 11 e Viewing Real Time Data for a Signaling Gateway Mated Pair page 13 25 e Attaching a Note to a Signaling Gateway Mated Pair page 13 35 e Viewing Notes for a Signaling Gateway Mated Pair page 13 37 e Deleting a Signaling Gateway Mated Pair page 13 37 e Ignoring a Signaling Gateway Mated Pair page 13 39 e Viewing Ignored Signaling Gateway Mated Pairs page 13 40 e Viewing Signaling Gateway Mated Pair Information Using a Web Browser page 13 40 Related Topics e Changing SGM Client Preference Settings page 21 3 e Resizing Sorting and Hiding Table Columns page 2 52 Cisco Signaling Gateway Manager User Guide oL 5805 01 EN Chapter 133 Working with Signaling Gateway Mated Pairs W Viewing Basic Information for Signaling Gateway Mated Pairs Viewing Basic Information for Signaling Gateway Mated Pairs To view basic information for signaling gateway mated pairs select Signaling Gateway Mated Pairs in the left pane of the SGM Main Window SGM displays the Signaling Gateway Mated Pair Window The Sign
19. ager User Guide Ka OL 5805 01 Chapter 13 Working with Signaling Gateway Mated Pairs Viewing Detailed Information for a Signaling Gateway Mated Pair W Local IP Address Information The Local IP Address Information sub section contains the following fields Field Description IP Address Local IP address that is being used by the signaling gateway mated pair or the primary IP address that is configured for the signaling gateway mated pair or both The primary IP address is the first CS7 local IP address configured in the ITP For example if the following IP addresses are configured in the ITP cs7 local peer 4180 local ip 128 3 0 77 local ip 128 3 0 254 then SGM uses 128 3 0 77 as the primary IP address If at any time that IP address is deleted from the ITP configuration or if a new IP address is added to the beginning of the list SGM detects the change and automatically updates this field to reflect the new primary IP address Interface Name Name of the interface to which the IP address is assigned If the signaling gateway mated pair has no interface name this field is blank Status Current status of the IP address Possible values are Active green The IP address is currently fully functional Inactive red The IP address is not currently functional Cfg Indicates whether this local IP address was configured for the signaling gateway mated pair Possible values are e Yes This is a configured
20. aling Gateway Mated Pair Window provides information about all signaling gateway mated pairs that have been discovered by SGM including their status and other important information The Signaling Gateway Mated Pair Window is composed of the following sections e Right Click Menu for All Signaling Gateway Mated Pairs page 13 3 e Right Click Menu for a Specific Signaling Gateway Mated Pair page 13 4 e Signaling Gateway Mated Pair Table page 13 7 Related Topics e Right Click Menu for All Signaling Gateway Mated Pairs page 13 3 e Viewing Detailed Information for a Signaling Gateway Mated Pair page 13 11 e Changing SGM Client Preference Settings page 21 3 e Resizing Sorting and Hiding Table Columns page 2 52 e Using the SGM Main Menu page 2 9 e Viewing Notes for a Signaling Gateway Mated Pair page 13 37 Cisco Signaling Gateway Manager User Guide EE OL 5805 01 Chapter 13 Working with Signaling Gateway Mated Pairs Viewing Basic Information for Signaling Gateway Mated Pairs W Right Click Menu for All Signaling Gateway Mated Pairs To see the right click menu for all signaling gateway mated pairs select Signaling Gateway Mated Pairs in the left pane and click the right mouse button The signaling gateway mated pair right click menu provides the following options Menu Command Description Show In New Window Opens the Signaling Gateway Mated Pair Window in a new window Sort Tree By Status Sorts the en
21. associated with the signaling gateway mated pair Congestion Level Indicates whether there is congestion on the signaling gateway mated pair A signaling gateway mated pair is congested if it has too many packets waiting to be sent This condition could be caused by the failure of an element in your network Possible values for the Congestion Level field are None indicating no congestion and 1 to 7 indicating levels of congestion from very light 1 to very heavy 7 Ignored Indicates whether the signaling gateway mated pair is to be included when aggregating and displaying SGM status information e Clear the checkbox to include the signaling gateway mated pair This is the default setting e Select the checkbox to exclude the signaling gateway mated pair This field can be edited by users with authentication level Power User Level 2 and higher Notes Indicates whether there is a note associated with the signaling gateway mated pair Cisco Signaling Gateway Manager User Guide EEJ OL 5805 01 Chapter 13 Working with Signaling Gateway Mated Pairs Viewing Basic Information for Signaling Gateway Mated Pairs W Column Description Events Indicates whether there is a recent event associated with the signaling gateway mated pair Even if the server purges all of the events associated with the signaling gateway mated pair SGM continues to display the event icon in this field e To delete the event
22. color is white e Normal tThe default color is light green e Warning The default color is yellow You can customize this field See the Changing Event Severities and Colors section on page 5 44 for more information Note Indicates whether there is a note associated with the event Message Name User specified message name for the event used by SGM for trap forwarding The default message name is SGM For more information about user specified message names and trap forwarding see the Forwarding Events as Traps to Other Hosts section on page 5 59 Time Date and time the event was logged Ack By If you have not implemented SGM User Based Access name of the device that last acknowledged the event If you have implemented SGM User Based Access name of the user who last acknowledged the event If no one has acknowledged the event this field is blank Ack Time Date and time the event was last acknowledged or unacknowledged Node Name of the node associated with the event If there is no node associated with the event None is displayed SP Name of the signaling point associated with the event If there is no signaling point associated with the event None is displayed Linkset Name of the linkset associated with the event If there is no linkset associated with the event None is displayed Link Name of the link associated with the event If there is no link associated with the event
23. e dialog Related Topics e Viewing Basic Information for Signaling Gateway Mated Pairs page 13 2 e Viewing Detailed Information for a Signaling Gateway Mated Pair page 13 11 e Viewing Notes for a Signaling Gateway Mated Pair page 13 37 Cisco Signaling Gateway Manager User Guide OL 5805 01 Chapter 13 Working with Signaling Gateway Mated Pairs Viewing Notes for a Signaling Gateway Mated Pair W Viewing Notes for a Signaling Gateway Mated Pair SGM enables you to view any notes that have been associated with a signaling gateway mated pair To view a note for a signaling gateway mated pair right click a signaling gateway mated pair in a window then select View gt Notes in the right click menu The Notes option is grayed out if there is no note associated with the selected signaling gateway mated pair SGM displays the Notes panel for the selected signaling gateway mated pair which displays e Notes associated with the selected signaling gateway mated pair in the left column e Notes associated with the adjacent signaling gateway mated pair in the right column e The date and time the notes associated with the signaling gateway mated pair were last updated or the phrase Not Set if there are no notes associated with the signaling gateway mated pair e The phrase No Notes if there are no notes associated with the signaling gateway mated pair Related Topics e Attaching a Note to a Signaling Ga
24. e line protocol Possible values are e Up Software processes that handle the line protocol consider the line to be usable that is keepalives are successful e Down Software processes that handle the line protocol consider the line to be unusable You can use the Line Protocol together with Operational Status to troubleshoot interface connection problems For example if Operational Status is Up but Line Protocol is Down the interface has detected a carrier on the physical layer but there might be clocking or framing problems Statistics Information The Statistics Information sub section contains the following fields Field Description Bytes In per Sec Number of bytes received on the interface per second including framing characters Bytes Out per Sec Number of bytes sent on the interface per second including framing characters Packets In per Sec Number of packets delivered per second to a higher layer protocol Packets Out per Sec Total number of packets that higher level protocols requested to be sent to the network per second including those that were discarded or not sent Cisco Signaling Gateway Manager User Guide a OL 5805 01 Chapter 13 Working with Signaling Gateway Mated Pairs Viewing Real Time Data for a Signaling Gateway Mated Pair W Errors Information The Errors Information sub section contains the following fields Field Description In Discards Number of inbo
25. ent physical address If the interface does not have such an address for example a serial line this field displays N A Type Type of interface such as Ethernet MTU Size in bytes of the largest datagram that can be sent or received on the interface Cisco Signaling Gateway Manager User Guide Eag OL 5805 01 Chapter 13 Working with Signaling Gateway Mated Pairs Viewing Signaling Gateway Mated Pair Information Using a Web Browser W Field Description Speed Bits Sec Estimate in bits per second of the interface s current bandwidth If the interface does not vary in bandwidth or if no accurate estimate can be made this field displays the nominal bandwidth Physical Address SCTP links only Address of the interface at the protocol layer immediately below the network layer in the protocol stack If the interface does not have such an address for example a serial line this field displays N A ITP Uptime Time the interface has been up in days hours minutes and seconds Admin Status Desired state of the interface Possible values are e Up Down e Testing Operational Status Current operational state of the interface Possible values are e Up Down e Testing e Unknown e Dormant Line Protocol Status Current state of the line protocol Possible values are e Up Software processes that handle the line protocol consider the line to be usable that is keepal
26. eway mated pairs in a window then select Edit gt Delete from the SGM Main Menu e Right click a signaling gateway mated pair in a window then select Delete in the right click menu You cannot delete more than one signaling gateway mated pair at a time from the right click menu SGM asks you to confirm the deletion e Select Yes to delete the selected signaling gateway mated pairs SGM deletes the signaling gateway mated pairs from the SGM database e Select No to return to the window without deleting any signaling gateway mated pairs from the SGM database Ignoring a Signaling Gateway Mated Pair amp You can instruct SGM to ignore a signaling gateway mated pair when it aggregates and displays network data Setting signaling gateway mated pairs to Ignored prevents known signaling gateway mated pair problems from affecting SGM displays for associated objects In effect you are preventing a known problem from distracting you from other more urgent network problems For example you can set a signaling gateway mated pair to Ignored before shutting down the signaling gateway mated pair for maintenance Note If you set a signaling gateway mated pair to Ignored the signaling gateway mated pair is ignored for all SGM clients and views connected to that SGM server Also if you set a signaling gateway mated pair to Ignored make a note of the change and do not forget to reset the signaling gateway mated pair when the problem
27. g Gateway Mated Pairs Attaching a Note to a Signaling Gateway Mated Pair W Statistics Information per sec Rates The Statistics Information per sec Rates sub section contains the following fields Field Description Packets Sent Number of IP datagrams sent per second by this SCTP association Packets Received Number of IP datagrams received per second by this SCTP association Control Chunks Sent Number of control chunks sent per second by this SCTP association Control Chunks Rec Number of control chunks received per second by this SCTP association Ordered Chunks Sent Number of ordered chunks sent per second by this SCTP association Ordered Chunks Rec Number of ordered chunks received per second by this SCTP association Unordered Chunks Sent Number of unordered chunks sent per second by this SCTP association Unordered Chunks Rec Number of unordered chunks received per second by this SCTP association Retransmitted Chunks Number of chunks retransmitted per second by this SCTP association Retransmitted Fast Chunks Number of fast chunks retransmitted per second by this SCTP association Attaching a Note to a Signaling Gateway Mated Pair SGM enables you to annotate a signaling gateway mated pair attaching a descriptive string to it To attach a note to a signaling gateway mated pair right click the signaling gateway mated pair in a window
28. he help directory and file are located in that directory If the cell is too small to show all of the status reason place the cursor over the cell to see the full status reason in a mouse over help popup The status reasons are listed in order of decreasing magnitude If two or more reasons apply the reason of greatest magnitude is displayed If the status reason is Unsupported Configuration correct the configuration and enter the sgm cleandiscover command to delete all current network data and begin a clean discovery of the ITP network If the status reason is still Unsupported Configuration enter the sgm clean command to restore the SGM server to a clean state such as would exist after a new installation of SGM For more information on the use of these commands see the SGM Command Reference section on page C 1 Cisco Signaling Gateway Manager User Guide P1310 ft OL 5805 01 Chapter 13 Working with Signaling Gateway Mated Pairs Viewing Detailed Information for a Signaling Gateway Mated Pair W Viewing Detailed Information for a Signaling Gateway Mated Pair SGM can display detailed information about a selected signaling gateway mated pair including its status interface information and other information Updates for the signaling gateway mated pair that are received from the SGM server are reflected automatically in this window To display detailed information for a signaling gateway mated pair u
29. icon orange triangle from SGM displays for a specific signaling gateway mated pair select the signaling gateway mated pair and click the icon e To delete the event icon from SGM displays for all signaling gateway mated pairs select Edit gt Clear All Events from the SGM Main Menu Note During Discovery SGM might flag most signaling gateway mated pairs with an event icon If the event icons are too distracting use the Edit gt Clear All Events menu option to remove them Last Status Change Date and time that the status of the signaling gateway mated pair last changed Cisco Signaling Gateway Manager User Guide oL 5805 01 PEEN Chapter 133 Working with Signaling Gateway Mated Pairs W Viewing Basic Information for Signaling Gateway Mated Pairs Column Description Status Current status of the signaling gateway mated pair Possible values are Active green Down red Inactive red Shutdown blue Unknown red Warning yellow For detailed definitions of each status see the Status Definitions for Signaling Gateway Mated Pairs section on page A 7 Status Reason Reason for the current status of the signaling gateway mated pair For a full list of possible reasons see the stateReasons html file e If you installed SGM in the default directory opt then the file is located at opt CSCOs gm apache share htdocs eventHelp directory e If you installed SGM in a different directory then t
30. is corrected or the maintenance is complete To set a signaling gateway mated pair to Ignored right click the signaling gateway mated pair in the Signaling Gateway Mated Pair Details window then select Ignore from the right click menu OL 5805 01 Cisco Signaling Gateway Manager User Guide n Chapter 133 Working with Signaling Gateway Mated Pairs W Viewing Ignored Signaling Gateway Mated Pairs Viewing Ignored Signaling Gateway Mated Pairs To display all signaling gateway mated pairs that are Ignored display the Signaling Gateway Mated Pair Window and click the Ignored column header SGM displays all ignored signaling gateway mated pairs at the top of the table Viewing Signaling Gateway Mated Pair Information Using a Web Browser SGM enables you to use a Web browser to view the following information about signaling gateway mated pairs e Viewing the Network Status Signaling Gateway Mated Pair Dashboard page 13 40 e Viewing ITP Signaling Gateway Mated Pair Status page 13 42 e Viewing ITP Signaling Gateway Mated Pair Details page 13 44 e Viewing Interface Details for a Signaling Gateway Mated Pair page 13 48 e Viewing SCTP Association Details for a Signaling Gateway Mated Pair page 13 50 Viewing the Network Status Signaling Gateway Mated Pair Dashboard The SGM Signaling Gateway Mated Pair Dashboard page lists all discovered signaling gateway mated pairs and provides links to messages and metrics for each
31. ives are successful e Down Software processes that handle the line protocol consider the line to be unusable You can use the Line Protocol together with Operational Status to troubleshoot interface connection problems For example if Operational Status is Up but Line Protocol is Down the interface has detected a carrier on the physical layer but there might be clocking or framing problems Bytes In per Sec Number of bytes received on the interface per second including framing characters Bytes Out per Sec Number of bytes sent on the interface per second including framing characters Packets In per Sec Number of packets delivered per second to a higher layer protocol Cisco Signaling Gateway Manager User Guide oL 5805 01 ME Chapter 133 Working with Signaling Gateway Mated Pairs W Viewing Signaling Gateway Mated Pair Information Using a Web Browser Field Description Packets Out per Sec Total number of packets that higher level protocols requested to be sent to the network per second including those that were discarded or not sent In Discards Number of inbound packets that were discarded even though no errors were detected to prevent their delivery to a higher layer protocol For example a packet might be discarded to free buffer space Out Discards Number of outbound packets that were discarded even though no errors were detected to prevent their delivery to a higher layer protocol F
32. local IP address e blank This is not a configured local IP address Actual Indicates whether this local IP address is currently being used by the signaling gateway mated pair Possible values are e Yes This IP address is being used by the signaling gateway mated pair e blank This IP address is not being used by the signaling gateway mated pair Cisco Signaling Gateway Manager User Guide oL 5805 01 ME Chapter 133 Working with Signaling Gateway Mated Pairs W Viewing Detailed Information for a Signaling Gateway Mated Pair Signaling Gateway Mated Pair Details Notes The Signaling Gateway Mated Pair Details Notes section displays e Notes associated with the selected signaling gateway mated pair in the left column e Notes associated with the adjacent signaling gateway mated pair in the right column e The date and time the notes associated with the signaling gateway mated pair were last updated or the phrase Not Set if there are no notes associated with the signaling gateway mated pair e The phrase No Notes if there are no notes associated with the signaling gateway mated pair Signaling Gateway Mated Pair Details Recent Events The Signaling Gateway Mated Pair Details Recent Events table displays about all recent events associated with the signaling gateway mated pair and enables you to perform event related tasks such as setting filters and acknowledging events To see mouse over help
33. n dialog is closed e To retain the selected signaling gateway mated pair click No The signaling gateway mated pair is kept in the SGM database and the Confirm Deletion dialog is closed e To prevent SGM from displaying the Confirm Deletion dialog select the Do not show this again checkbox Note Ifyou select the Do not show this again checkbox and you later decide you want SGM to begin displaying the Confirm Deletion dialog again you must select the Confirm Deletions checkbox in the General GUI settings in the Preferences window For more information see the description of the Confirm Deletions checkbox in the Startup Exit Settings section on page 21 7 If you have implemented SGM User Based Access this option is available to users with authentication level Network Administrator Level 4 and higher Go To gt Node Displays the Node Window for the node associated with this signaling gateway mated pair Back gt List of Windows Navigates back to a window viewed in this session SGM maintains a list of up to 10 Back windows Forward gt List of Windows Navigates forward to a window viewed in this session SGM maintains a list of up to 10 Forward windows View gt Configuration Details Displays the Configuration Data panel for the selected signaling gateway mated pair Cisco Signaling Gateway Manager User Guide oL 5805 01 MEH Chapter 133 Working with Signaling Gateway Mated Pairs W
34. n unavailable state Unknown red SGM cannot determine the current status of the protocol Status Current status of the signaling gateway mated pair Possible values are Active green Blocked red Down red Inactive red Pending red Shutdown blue Unknown red Warning yellow For detailed definitions of each status see the Status Definitions for Application Server Process Associations section on page A 3 Cisco Signaling Gateway Manager User Guide Ea OL 5805 01 Chapter 133 Working with Signaling Gateway Mated Pairs Viewing Detailed Information for a Signaling Gateway Mated Pair W Field Description Last Status Date and time that the status of the signaling gateway mated pair last changed Change Status Reason Reason for the current status of the signaling gateway mated pair For a full list of possible reasons see the stateReasons html file e If you installed SGM in the default directory opt then the file is located at Jopt CSCOsgm apache share htdocs eventHelp directory e If you installed SGM in a different directory then the help directory and file are located in that directory If the cell is too small to show all of the status reason place the cursor over the cell to see the full status reason in a mouse over help popup The status reasons are listed in order of decreasing magnitude If two or more reasons apply the reason of greatest magnitude is displayed
35. ng gateway mated pair in the left pane and click the right mouse button The signaling gateway mated pair details right click menu provides the following options Menu Command Description Show In New Window Opens the Signaling Gateway Mated Pair Details Window for the selected signaling gateway mated pair in a new window Edit Notes Opens the Edit Notes Dialog for the selected signaling gateway mated pair If you have implemented SGM User Based Access this option is available to users with authentication level Power User Level 2 and higher Clear Event Icon Deletes the event icon orange triangle from SGM displays for the selected signaling gateway mated pair for this SGM client only The actual events are not deleted from SGM only the event icon for the selected signaling gateway mated pair for this SGM client This option is grayed out if the selected signaling gateway mated pair has no associated event icon Cisco Signaling Gateway Manager User Guide Ea OL 5805 01 Chapter 13 Working with Signaling Gateway Mated Pairs Viewing Detailed Information for a Signaling Gateway Mated Pair W Menu Command Description Delete Deletes the currently selected signaling gateway mated pair from the SGM database SGM displays the Confirm Deletion dialog e To delete the selected signaling gateway mated pair click Yes The signaling gateway mated pair is deleted from the SGM database and the Confirm Deletio
36. nks sent per second by this SCTP association Ordered Chunks Received per Sec Number of ordered chunks received per second by this SCTP association Unordered Chunks Sent per Sec Number of unordered chunks sent per second by this SCTP association Unordered Chunks Received per Sec Number of unordered chunks received per second by this SCTP association Cisco Signaling Gateway Manager User Guide OL 5805 01 Chapter 13 Working with Signaling Gateway Mated Pairs Field Viewing Signaling Gateway Mated Pair Information Using a Web Browser W Description Retransmitted Chunks per Sec Number of chunks retransmitted per second by this SCTP association Retransmitted Fast Chunks per Sec Number of fast chunks retransmitted per second by this SCTP association MTU Maximum transmission unit MTU size to be used by this SCTP association This is the smallest MTU size supported by any of the IP addresses used by the SCTP association In Streams Inbound streams as negotiated when the SCTP association was started Out Streams Outbound streams as negotiated when the SCTP association was started Maximum Retries Maximum number of data retransmissions in the SCTP association context Local Receive Window Size Current local receive window size for this SCTP association Remote Receive Window Size Current local send window size for this SCTP association
37. og for SNMP Trap Messages in a Web browser with messages displayed for only the selected signaling gateway mated pair Event History gt Status and Trap Messages Displays the SGM Network Status Log for Status Change Messages and SNMP Trap Messages in a Web browser with messages displayed for only the selected signaling gateway mated pair Event History gt Network Status Metrics Displays the SGM Network Status Log for Metrics in a Web browser with messages displayed for only the selected signaling gateway mated pair Ignore Ignores the selected signaling gateway mated pair at the next polling cycle If you have implemented SGM User Based Access this option is available to users with authentication level Power User Level 2 and higher Unignore Stops ignoring the selected signaling gateway mated pair at the next polling cycle If you have implemented SGM User Based Access this option is available to users with authentication level Power User Level 2 and higher Cisco Signaling Gateway Manager User Guide OL 5805 01 Chapter 13 Working with Signaling Gateway Mated Pairs Viewing Basic Information for Signaling Gateway Mated Pairs W Signaling Gateway Mated Pair Table The signaling gateway mated pair table displays information about the signaling gateway mated pairs that have been discovered by SGM To see mouse over help popup for each column in the table place the cursor
38. on Remote IP Address Configuration Retry Timeout msecs Current SCTP Retransmission Timeout T3 rtx timer Remote IP Address Configuration Maximum Retries Maximum number of retransmissions allowed before this IP address is considered inactive Remote IP Address Configuration Retries Current retransmission count Remote IP Address Status IP Address Remote IP addresses associated with the link Remote IP Address Status Smoothed Round Trip Time msecs Average in milliseconds of all round trip times between the local and remote systems on an IP network Remote IP Address Status Failure Count Number of times the remote IP address was marked as failed Remote IP Address Status Heartbeat Status Current status of the heartbeat associated with the remote IP address Valid values are Active and Inactive Remote IP Address Status IP Status Current status of the remote IP address Valid values are Active and Inactive Packets Sent per Sec Number of IP datagrams sent per second by this SCTP association Packets Received per Sec Number of IP datagrams received per second by this SCTP association Control Chunks Sent per Sec Number of control chunks sent per second by this SCTP association Control Chunks Received per Sec Number of control chunks received per second by this SCTP association Ordered Chunks Sent per Sec Number of ordered chu
39. on for the signaling gateway mated pair click the signaling gateway mated pair name Status Current status of the SCTP association Possible values are e Closed e CookieWait e CookieEchoed e DeleteTCB e Established e ShutdownAckSent e ShutdownPending e ShutdownReceived e ShutdownSent For detailed information about each status refer to RFC 2960 Stream Control Transmission Protocol Uptime Time the link has been up in days hours minutes and seconds Remote Port Remote port number for the SCTP association Local Port Local port number for the SCTP association Primary IP Address Designated primary IP address for the SCTP association Effective IP Address IP address currently being used by the SCTP association Local IP Address Local IP addresses associated with the link Configuration IP Address Local IP Address Time each local IP address associated with the link has been up in days Configuration Uptime hours minutes and seconds Remote IP Address Remote IP addresses associated with the link Configuration IP Address Remote IP Address Time each remote IP address associated with the link has been up in Configuration Uptime days hours minutes and seconds Cisco Signaling Gateway Manager User Guide OL 5805 01 ESN Chapter 133 Working with Signaling Gateway Mated Pairs W Viewing Signaling Gateway Mated Pair Information Using a Web Browser Field Descripti
40. on the information in any column See the Resizing Sorting and Hiding Table Columns section on page 2 52 for more details The Signaling Gateway Mated Pairs table contains the following columns Description Server Name in header Name of the SGM server associated with the signaling gateway mated pair Update Interval in header Time between automatic updates for the page Last Update Date and time the information on the page was last updated by SGM in header SGMP Name Name of the signaling gateway mated pair To see detailed information for the signaling gateway mated pair click the signaling gateway mated pair name Node Name of the node associated with the signaling gateway mated pair To see detailed information for the node click the node name Cisco Signaling Gateway Manager User Guide a OL 5805 01 Chapter 13 Working with Signaling Gateway Mated Pairs Viewing Signaling Gateway Mated Pair Information Using a Web Browser W Column Description Status Current status of the signaling gateway mated pair with a color coded background Possible values are Active green Down red Inactive red Shutdown blue Unknown red Warning yellow For detailed definitions of each status see the Status Definitions for Signaling Gateway Mated Pairs section on page A 7 Status Reason Reason for the current status of the signaling gateway mated pair For a full li
41. or deleting a signaling gateway mated pair from the SGM database e The signaling gateway mated pair is Down Inactive or Unknown you are aware of the reason and you no longer want to see it in SGM displays For example the signaling gateway mated pair might be a test lab device If you have physically deleted a known signaling gateway mated pair from your network and you then delete it from SGM it is no longer in the SGM database it does not appear in SGM windows and it is not discovered when you run Discovery If you have not physically deleted a known signaling gateway mated pair from your network and you delete it from SGM at the next poll SGM finds the signaling gateway mated pair and adds it back to the SGM database setting the status appropriately If this happens do not delete the signaling gateway mated pair again Instead set it to Ignored See the Ignoring a Signaling Gateway Mated Pair section on page 13 39 for more information Note If you delete a signaling gateway mated pair from the SGM database the signaling gateway mated pair is deleted for all SGM clients and views connected to that SGM server Cisco Signaling Gateway Manager User Guide ka OL 5805 01 Chapter 13 Working with Signaling Gateway Mated Pairs Ignoring a Signaling Gateway Mated Pair W To delete a signaling gateway mated pair from the SGM database use one of the following procedures e Select one or more signaling gat
42. or example a packet might be discarded to free buffer space In Errors Number of inbound packets that contained errors that prevented their delivery to a higher layer protocol Out Errors Number of outbound packets that were not sent because of errors Viewing SCTP Association Details for a Signaling Gateway Mated Pair The SGM SCTP Association Details page displays detailed SCTP association information for a signaling gateway mated pair To access the SGM SCTP Association Details page select SCTP Association Details in the SGM Signaling Gateway Mated Pairs Details page The SGM SCTP Association Details table displays the following information for the selected signaling gateway mated pair Field Description Server Name Name of the SGM server to which this SCTP association belongs in header Update Interval Time between automatic updates for the page in header Last Update Date and time the information on the page was last updated by SGM in header Node Name of the node to which this SCTP association belongs To see detailed information for the node click the node name Cisco Signaling Gateway Manager User Guide ka OL 5805 01 Chapter 13 Working with Signaling Gateway Mated Pairs Viewing Signaling Gateway Mated Pair Information Using a Web Browser W Field Description SGMP Name of the signaling gateway mated pair to which this SCTP association belongs To see detailed informati
43. or the Signaling Gateway Mated Pair Statistics Details Window in seconds Number of Polls Received Total number of polls received since polling began for the Signaling Gateway Mated Pair Statistics Details Window Running Time Total elapsed time since polling began for the Signaling Gateway Mated Pair Statistics Details Window Last Message Date and time of the last poll for the Signaling Gateway Mated Pair Statistics Details Window Poll Counter Mode Displays the current mode for poll counters and the date and time that counters were last reset Possible modes are e Since Reboot Counters display values aggregated since the last reboot of the ITP or since ITP last reset the counters e Since Last Poll Counters display values aggregated since the last poll e Since User Reset Counters display values aggregated since the last time they were reset by the user Reset Counters Opens the SGM Reset Counters Dialog which enables you to change SGM poller and counter settings For more information see the Changing Real Time Poller and Counter Settings section on page 2 72 Signaling Gateway Mated Pair Statistics Details Configuration Data The information presented in the Signaling Gateway Mated Pair Statistics Details Configuration Data section is the same as that presented by the Signaling Gateway Mated Pair Details Configuration Data section on page 13 15 Cisco Signaling Gateway Manage
44. popup for each column in the table place the cursor over a column header If a cell is too small to show all of its data place the cursor over the cell to see the full data in a mouse over help popup You can resize each column or sort the table based on the information in one of the columns By default SGM displays all of the columns in the table except Internal ID Note Message Name Ack By Ack Time Node SP Linkset Link SGMP ASP AS ASPA Probe Conn and Probe Link e To display hidden columns right click in the table header and select the checkboxes for the columns you want to display e To hide columns right click in the table header and clear the checkboxes for the columns you want to hide See the Resizing Sorting and Hiding Table Columns section on page 2 52 for more information about resizing sorting displaying or hiding columns Cisco Signaling Gateway Manager User Guide P13 20 fF OL 5805 01 Chapter 13 Working with Signaling Gateway Mated Pairs Viewing Detailed Information for a Signaling Gateway Mated Pair W The Signaling Gateway Mated Pair Details Recent Events table contains the following toolbar buttons and columns Toolbar Button or Column Description Set Filter Opens the Event Filter dialog Apply Filter Activates and deactivates the event filter specified in the Event Filter dialog or Remove Filter e Ifthe filter is activated SGM displays only those events that pass
45. r User Guide oL 5805 01 ME Chapter 133 Working with Signaling Gateway Mated Pairs W Viewing Real Time Data for a Signaling Gateway Mated Pair Signaling Gateway Mated Pair Statistics Details Notes The information presented in the Signaling Gateway Mated Pair Statistics Details Notes section is the same as that presented by the Signaling Gateway Mated Pair Details Notes section on page 13 20 Signaling Gateway Mated Pair Statistics Details Recent Events The information presented in the Signaling Gateway Mated Pair Statistics Details Recent Events section is the same as that presented by the Signaling Gateway Mated Pair Details Recent Events section on page 13 20 Signaling Gateway Mated Pair Statistics Details Interface Details The Signaling Gateway Mated Pair Statistics Details Interface Details section provides a tab for each interface used by the selected signaling gateway mated pair To see information for an interface select its tab The Signaling Gateway Mated Pair Statistics Details SCTP Assoc Config Details section is composed of the following sub sections e Configuration Information page 13 29 e Status Information page 13 29 e Statistics Information page 13 30 e Errors Information page 13 31 Cisco Signaling Gateway Manager User Guide P1328 OL 5805 01 Chapter 13 Working with Signaling Gateway Mated Pairs Viewing Real Time Data for a Signaling Gateway Mated Pair W Config
46. r for this SGM client This option is grayed out if the selected signaling gateway mated pair has no associated event icon Cisco Signaling Gateway Manager User Guide EEJ OL 5805 01 Chapter 133 Working with Signaling Gateway Mated Pairs Viewing Basic Information for Signaling Gateway Mated Pairs W Menu Command Description Delete Deletes the currently selected signaling gateway mated pair from the SGM database SGM displays the Confirm Deletion dialog e To delete the selected signaling gateway mated pair click Yes The signaling gateway mated pair is deleted from the SGM database and the Confirm Deletion dialog is closed e To retain the selected signaling gateway mated pair click No The signaling gateway mated pair is kept in the SGM database and the Confirm Deletion dialog is closed e To prevent SGM from displaying the Confirm Deletion dialog select the Do not show this again checkbox Note Ifyou select the Do not show this again checkbox and you later decide you want SGM to begin displaying the Confirm Deletion dialog again you must select the Confirm Deletions checkbox in the General GUI settings in the Preferences window For more information see the description of the Confirm Deletions checkbox in the Startup Exit Settings section on page 21 7 If you have implemented SGM User Based Access this option is available to users with authentication level Network Administrator Level 4
47. r over the cell to see the full status reason in a mouse over help popup The status reasons are listed in order of decreasing magnitude If two or more reasons apply the reason of greatest magnitude is displayed If the status reason is Unsupported Configuration correct the configuration and enter the sgm cleandiscover command to delete all current network data and begin a clean discovery of the ITP network If the status reason is still Unsupported Configuration enter the sgm clean command to restore the SGM server to a clean state such as would exist after a new installation of SGM For more information on the use of these commands see the SGM Command Reference section on page C 1 Cisco Signaling Gateway Manager User Guide a OL 5805 01 Chapter 13 Working with Signaling Gateway Mated Pairs Column Viewing Signaling Gateway Mated Pair Information Using a Web Browser Description Instance Status Current status of the protocol associated with the signaling gateway mated pair with a color coded background Possible values are Active green The protocol is available Shutdown blue An administrator has forced the protocol to an unavailable State Unknown red SGM cannot determine the current status of the protocol Congestion Indicates whether there is congestion on the signaling gateway mated pair A signaling gateway mated pair is congested if it has too many packets waiting
48. retransmissions allowed before this IP address is considered inactive Retries Current retransmission count Transmission Configuration Information The Transmission Configuration Information sub section contains the following fields Field Description MTU Maximum transmission unit MTU size to be used by this SCTP association This is the smallest MTU size supported by any of the IP addresses used by the SCTP association In Streams Inbound streams as negotiated when the SCTP association was started Out Streams Outbound streams as negotiated when the SCTP association was started Maximum Retries Maximum number of data retransmissions in the SCTP association context Local Receive Window Size Current local receive window size for this SCTP association Remote Receive Window Size Current local send window size for this SCTP association Initial Retry Timeout msecs Initial timeout value in milliseconds permitted by the SCTP implementation for the retry timeout Minimum Retry Timeout msecs Minimum timeout value in milliseconds permitted by the SCTP implementation for the retry timeout I OL 5805 01 Cisco Signaling Gateway Manager User Guide m Chapter 133 Working with Signaling Gateway Mated Pairs W Viewing Real Time Data for a Signaling Gateway Mated Pair Field Description Maximum Retry Maximum timeout value in milliseconds permitted by the
49. sco Signaling Gateway Manager User Guide Chapter 133 Working with Signaling Gateway Mated Pairs W Viewing Detailed Information for a Signaling Gateway Mated Pair Toolbar Button or Column Description Adjust Row Height Adjusts the table row height and wraps the message text as follows e Click once to double the row height and wrap the message text e Click again to triple the row height and wrap the message text e Click again for single row height and no message text wrapping This is the default setting This setting is saved automatically with your preferences Help for Event Displays context sensitive help for the selected event in a separate Web browser Internal ID Internal ID of the event The internal ID is a unique ID for every object assigned by SGM for its own internal use It can also be useful when the TAC is debugging problems Ack Indicates whether the event has been acknowledged e To acknowledge an unacknowledged event use the Acknowledge toolbar button e To make a previously acknowledged event unacknowledged use the Unacknowledge toolbar button Cisco Signaling Gateway Manager User Guide ka OL 5805 01 Chapter 133 Working with Signaling Gateway Mated Pairs Toolbar Button or Column Viewing Detailed Information for a Signaling Gateway Mated Pair W Description Category Type of the event Default values are Create Creation event such as the creation of a
50. se one of the following procedures e Select Signaling Gateway Mated Pairs in the left pane of the SGM Main Window right click a signaling gateway mated pair in the right pane then select View gt Configuration Details in the right click menu e Select the turner beside Signaling Gateway Mated Pairs in the left pane of the SGM Main Window then select a signaling gateway mated pair SGM displays the Signaling Gateway Mated Pair Details Window Detailed information for the selected signaling gateway mated pair is displayed in the left column and for the adjacent signaling gateway mated pair in the right column The Signaling Gateway Mated Pair Details Window is composed of the following sections e Signaling Gateway Mated Pair Details Right Click Menu page 13 12 e Signaling Gateway Mated Pair Details Configuration Data page 13 15 e Signaling Gateway Mated Pair Details Notes page 13 20 e Signaling Gateway Mated Pair Details Recent Events page 13 20 Related Topics e Viewing Basic Information for Signaling Gateway Mated Pairs page 13 2 OL 5805 01 Cisco Signaling Gateway Manager User Guide m Chapter 133 Working with Signaling Gateway Mated Pairs W Viewing Detailed Information for a Signaling Gateway Mated Pair Signaling Gateway Mated Pair Details Right Click Menu The Signaling Gateway Mated Pair Details Window provides a right click menu To see this menu for a signaling gateway mated pair select a signali
51. seed file Delete Deletion event such as the deletion of an object or file Discover Discovery event such as Discovery beginning Edit Edit event A user has edited an object Ignore lIgnore event A user has Ignored a link or linkset Login Login event A user has logged in to SGM LoginDisable LoginDisable event SGM has disabled a user s User Based Access authentication as a result of too many failed attempts to log in to SGM LoginFail LoginFail event An attempt by a user to log in to SGM has failed Logout Logout event A user has logged out of SGM Over Write OverWrite event An existing file such as a seed file or route file has been overwritten Poll Poll event such as an SNMP poll Purge Purge event A user has requested Discovery with Delete Existing Data selected and SGM has deleted the existing SGM database Status Status change message generated Trap SNMP trap message generated You can customize this field See the Changing Event Categories section on page 5 42 for more information OL 5805 01 Cisco Signaling Gateway Manager User Guide m Chapter 133 Working with Signaling Gateway Mated Pairs W Viewing Detailed Information for a Signaling Gateway Mated Pair Toolbar Button or Column Description Severity Severity of the event Default values are e Admin The default color is cyan e Error tThe default color is coral e None The default
52. signaling gateway mated pair To access the SGM Signaling Gateway Mated Pair Dashboard page select Network Status Dashboard from the SGM Server Home Page then click SGMP Dashboard Cisco Signaling Gateway Manager User Guide a OL 5805 01 Chapter 13 Working with Signaling Gateway Mated Pairs Viewing Signaling Gateway Mated Pair Information Using a Web Browser W The Signaling Gateway Mated Pair Dashboard table contains the following columns Column Description Server Name Name of the SGM server associated with the signaling gateway mated pair in header Update Interval Time between automatic updates for the page None means the page is not in header automatically updated Last Update Date and time the information on the page was last updated by SGM in header SGMP Signaling gateway mated pairs discovered by SGM You can sort the table based on the information in the SGMP column See the Resizing Sorting and Hiding Table Columns section on page 2 52 for more details Drill Down Links Displays messages associated with a given signaling gateway mated pair To see Messages status change messages and SNMP trap messages associated with the signaling gateway mated pair click Messages Drill Down Links Displays metrics associated with a given signaling gateway mated pair To see Metrics network status metrics associated with the signaling gateway mated pair click Metrics Drill Down
53. st of possible reasons see the stateReasons html file e If you installed SGM in the default directory opt then the file is located at opt CSCOsgm apache share htdocs eventHelp directory e If you installed SGM in a different directory then the help directory and file are located in that directory If the cell is too small to show all of the status reason place the cursor over the cell to see the full status reason in a mouse over help popup The status reasons are listed in order of decreasing magnitude If two or more reasons apply the reason of greatest magnitude is displayed If the status reason is Unsupported Configuration correct the configuration and enter the sgm cleandiscover command to delete all current network data and begin a clean discovery of the ITP network If the status reason is still Unsupported Configuration enter the sgm clean command to restore the SGM server to a clean state such as would exist after a new installation of SGM For more information on the use of these commands see the SGM Command Reference section on page C 1 Cisco Signaling Gateway Manager User Guide oL 5805 01 13 43 Chapter 133 Working with Signaling Gateway Mated Pairs W Viewing Signaling Gateway Mated Pair Information Using a Web Browser Column Description Instance Status Current status of the protocol associated with the signaling gateway mated pair with a color coded background Possible
54. stics Details Poll Settings page 13 26 e Signaling Gateway Mated Pair Statistics Details Configuration Data page 13 27 e Signaling Gateway Mated Pair Statistics Details Notes page 13 28 e Signaling Gateway Mated Pair Statistics Details Recent Events page 13 28 e Signaling Gateway Mated Pair Statistics Details Interface Details page 13 28 e Signaling Gateway Mated Pair Statistics Details SCTP Assoc Config Details page 13 31 e Signaling Gateway Mated Pair Statistics Details SCTP Assoc Stats Details page 13 34 Signaling Gateway Mated Pair Statistics Details Poll Settings To view or change poll settings for the Signaling Gateway Mated Pair Statistics Details Window select Poll Settings in the left pane SGM displays the Signaling Gateway Mated Pair Statistics Details Poll Settings panel in the right pane The Signaling Gateway Mated Pair Statistics Details Poll Settings panel contains the following fields Cisco Signaling Gateway Manager User Guide Ea OL 5805 01 Chapter 13 Working with Signaling Gateway Mated Pairs Viewing Real Time Data for a Signaling Gateway Mated Pair Wl Field Description Poll Interval secs New poll interval for the Signaling Gateway Mated Pair Statistics Details Window in seconds Enter the new poll interval in this field The valid range is 15 seconds to an unlimited number of seconds The default value is 15 seconds Current Poll Interval Current poll interval f
55. teway Mated Pair page 13 35 Deleting a Signaling Gateway Mated Pair After Discovery the signaling gateway mated pairs in your network are known to SGM and added to the SGM database Physically deleting signaling gateway mated pairs from your network is not the same as deleting them from the SGM database The following sections describe the differences between deleting signaling gateway mated pairs from your network and deleting them from the SGM database and the procedures for doing so e Deleting a Signaling Gateway Mated Pair from Your Network page 13 38 e Deleting a Signaling Gateway Mated Pair from the SGM Database page 13 38 I OL 5805 01 Cisco Signaling Gateway Manager User Guide m Chapter 133 Working with Signaling Gateway Mated Pairs W Deleting a Signaling Gateway Mated Pair Deleting a Signaling Gateway Mated Pair from Your Network If you physically delete a known signaling gateway mated pair from your network for example by powering down an ITP it remains in the SGM database SGM labels it Unknown and it is the system administrator s responsibility to delete it from the SGM database if you choose to do so Deleting a Signaling Gateway Mated Pair from the SGM Database amp Typically you delete a signaling gateway mated pair from the SGM database for one of the following reasons e You have physically deleted the signaling gateway mated pair from your network This is the most common reason f
56. then select Edit gt Notes in the right click menu SGM displays the Edit Notes Dialog for a Signaling Gateway Mated Pair OL 5805 01 Cisco Signaling Gateway Manager User Guide n Chapter 133 Working with Signaling Gateway Mated Pairs W Attaching a Note to a Signaling Gateway Mated Pair Field or Button The Edit Notes Dialog for a Signaling Gateway Mated Pair contains the following fields and buttons Description Name Name of the signaling gateway mated pair You cannot edit this field Note Last Updated Date and time the Notes field for this signaling gateway mated pair was last updated If there is no note currently associated with this signaling gateway mated pair this field displays the value Not Set You cannot edit this field Notes Notes to associate with this signaling gateway mated pair In this field you can enter any important information about the signaling gateway mated pair such as a detailed description its location its service history and so on Save Saves changes you have made to the signaling gateway mated pair s notes updates all SGM windows to reflect your changes and exits the dialog When you annotate a signaling gateway mated pair the topology map in the Topology Window displays a note icon in the upper left corner of the signaling gateway mated pair element Cancel Exits the dialog without saving any changes Help Displays online help for th
57. tire tree in the left pane by the status of each object Sort Tree By Name Sorts the entire tree in the left pane by the name of each object Back gt List of Windows Navigates back to a window viewed in this session SGM maintains a list of up to 10 Back windows Forward gt List of Navigates forward to a window viewed in this session Windows SGM maintains a list of up to 10 Forward windows Cisco Signaling Gateway Manager User Guide oL 5805 01 PEEN Chapter 133 Working with Signaling Gateway Mated Pairs W Viewing Basic Information for Signaling Gateway Mated Pairs Right Click Menu for a Specific Signaling Gateway Mated Pair The Signaling Gateway Mated Pair Window provides a subset of the SGM Main Menu as a right click menu To see this menu select a signaling gateway mated pair and click the right mouse button The signaling gateway mated pair right click menu provides the following options Menu Command Description Edit Notes Opens the Edit Notes Dialog for the selected signaling gateway mated pair If you have implemented SGM User Based Access this option is available to users with authentication level Power User Level 2 and higher Clear Event Icon Deletes the event icon orange triangle from SGM displays for the selected signaling gateway mated pair for this SGM client only The actual events are not deleted from SGM only the event icon for the selected signaling gateway mated pai
58. u to view detailed statistics for a selected signaling gateway mated pair Detailed information for one signaling gateway mated pair is displayed in the left column and for the other in the right column To display detailed statistics for a signaling gateway mated pair select Signaling Gateway Mated Pairs in the left pane of the SGM Main Window right click a signaling gateway mated pair in the right pane then select View gt Real Time Data and Charts in the right click menu SGM displays the Statistics Details Window for a Signaling Gateway Mated Pair Updates for the signaling gateway mated pair that are received from the SGM server are reflected automatically in this window I OL 5805 01 Cisco Signaling Gateway Manager User Guide m Chapter 133 Working with Signaling Gateway Mated Pairs W Viewing Real Time Data for a Signaling Gateway Mated Pair amp Changes you make in this window might not be reflected throughout SGM until the next poll by default every 15 seconds For information about changing the poll interval see the Signaling Gateway Mated Pair Statistics Details Poll Settings section on page 13 26 Note This window polls your network periodically To prevent unnecessary traffic on your network close this window when you no longer need to refer to it The Statistics Details Window for a Signaling Gateway Mated Pair is composed of the following sections e Signaling Gateway Mated Pair Stati
59. und packets that were discarded even though no errors were detected to prevent their delivery to a higher layer protocol For example a packet might be discarded to free buffer space Out Discards Number of outbound packets that were discarded even though no errors were detected to prevent their delivery to a higher layer protocol For example a packet might be discarded to free buffer space In Errors Number of inbound packets that contained errors that prevented their delivery to a higher layer protocol Out Errors Number of outbound packets that were not sent because of errors Signaling Gateway Mated Pair Statistics Details SCTP Assoc Config Details The Signaling Gateway Mated Pair Statistics Details SCTP Assoc Config Details section is composed of the following sub sections e Configuration Information page 13 32 e Local IP Address Information page 13 32 e Remote IP Address Information page 13 33 e Transmission Configuration Information page 13 33 Cisco Signaling Gateway Manager User Guide oL 5805 01 MEN Chapter 133 Working with Signaling Gateway Mated Pairs W Viewing Real Time Data for a Signaling Gateway Mated Pair Configuration Information The Configuration Information sub section contains the following fields Field Description Status Current status of the SCTP association Possible values are e Closed e CookieWait e CookieEchoed e DeleteTCB e Established e Shutdown
60. uration Information The Configuration Information sub section contains the following fields Field Description Type Type of interface such as Ethernet MTU Size in bytes of the largest datagram that can be sent or received on the interface Speed Bits Sec Estimate in bits per second of the interface s current bandwidth If the interface does not vary in bandwidth or if no accurate estimate can be made this field displays the nominal bandwidth IP Address IP address corresponding to the media dependent physical address IP Mask Subnet mask corresponding to the media dependent physical address Physical Address Address of the interface at the protocol layer immediately below the network layer in the protocol stack Status Information The Status Information sub section contains the following fields Field Description ITP Uptime Time the interface has been up in days hours minutes and seconds Admin Status Desired state of the interface Possible values are e Up e Down e Testing Cisco Signaling Gateway Manager User Guide oL 5805 01 ME Chapter 13 Working with Signaling Gateway Mated Pairs W Viewing Real Time Data for a Signaling Gateway Mated Pair Field Description Operational Status Current operational state of the interface Possible values are e Up Down e Testing e Unknown e Dormant Line Protocol Status Current state of th
61. values are Active green The protocol is available Shutdown blue An administrator has forced the protocol to an unavailable state Unknown red SGM cannot determine the current status of the protocol Congestion Indicates whether there is congestion on the signaling gateway mated pair A signaling gateway mated pair is congested if it has too many packets waiting to be sent This condition could be caused by the failure of an element in your network Possible values for the Congestion Level field are None indicating no congestion and 1 to 7 indicating levels of congestion from very light 1 to very heavy 7 Viewing ITP Signaling Gateway Mated Pair Details Column The SGM Signaling Gateway Mated Pairs Details page displays detailed information about a signaling gateway mated pair To access the SGM Signaling Gateway Mated Pairs Details page click the signaling gateway mated pair name on the SGM Signaling Gateway Mated Pairs Status page You can sort the Signaling Gateway Mated Pairs Details table based on the information in any column See the Resizing Sorting and Hiding Table Columns section on page 2 52 for more details The Signaling Gateway Mated Details table contains the following columns Description Server Name in header Name of the SGM server associated with the signaling gateway mated pair Update Interval in header Time between automatic updates for the page

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