Cisco Systems OL-3053-01 User's Manual
Contents
1. Retrieving a Call from Hold Resume section on page 2 5 4 To transfer the held call perform any of the methods from Step 1 Tip If you prefer you can consult transfer a call without using the transfer keypad After you click the call that you want to transfer press the keys on the PC keyboard to enter the number to which you want to transfer the call Press Ctrl T to transfer to call Cisco CallManager Attendant Console User Guide ae E OL 3053 01 Chapter4 Using the Call Control Window Performing Call Control Tasks in the Call Control Window W Table 4 1 Quick Reference Table continued Desired Result Action Performed Initiating a To initiate an ad hoc conference perform the following procedure e 1 Perform one of the following tasks a a Right click the call and choose Conference from the context sensitive menu b Click the appropriate call click the Conference button on the Call Control toolbar c Click the appropriate call choose Actions gt Conference d Click the appropriate call press Ctrl C on the PC keyboard Performing the previous tasks places the call on hold and the conference keypad displays 2 Using the conference keypad enter the directory number of the user that you want to add to the conference Click OK 3 Click the Conference button choose Actions gt Conference or press Ctrl C on the PC keyboard Tip If you prefer not to use the conference keypa2. CHAPTER Using the Call Control Window When you place or answer a call the call state the directory number of the incoming call the name of the person if available the operator directory number and the elapsed time display in the Call Details pane of the Call Control window This section describes the following topics Placing Calls from the Call Control Window page 4 2 Performing Call Control Tasks in the Call Control Window page 4 2 Cisco CallManager Attendant Console User Guide OL 3053 01 EN Chapter4 Using the Call Control Window HZ Placing Calls from the Call Control Window Placing Calls from the Call Control Window To place a call from the Call Control window perform the following procedure Procedure Step1 Click the Operator Line button in the upper right corner that indicates the directory number of the Cisco IP Phone that controls the Cisco CallManager Attendant Console Step2 In the dialog box enter the number that you want to dial Step3 Click OK or Cancel Tip To place a call to a speed dial or directory entry drag the speed dial or directory entry onto the Operator Line button in the upper right corner of the Call Control window Performing Call Control Tasks in the Call Control Window Table 4 1 describes the call control tasks that affect calls in the Call Control window For additional information on performing call control tasks in the Call Control window see the Handl
3. Table continued Desired Result Action Performed Retrieving a To retrieve a call from hold perform one of the following tasks Call from Hold Right click the call that is on hold choose Resume from the context sensitive Resume menu e Click the call that is on hold and then perform one of the following tasks Click the Resume button on the Call Control toolbar Press Ctrl L on your PC keyboard From the Actions menu choose Resume Using the mouse drag the call that is on hold onto the Resume button on the Call Control toolbar Double click the call that you placed on hold e Use the Cisco IP Phone to retrieve the call from hold Transferring a To complete a transfer perform the following procedure eo 1 Perform one of the following tasks a Right click the call that you want to transfer then choose Transfer from the context sensitive menu b Click the call that you want to transfer then click the Transfer button on the Call Control toolbar c Click the call that you want to transfer then from the Actions menu choose Transfer d Click the call that you want to transfer then press Ctrl X 2 After the transfer keypad opens enter the number to which you want to transfer the call Click OK Tip If you prefer you can perform a transfer by dragging the call onto a speed dial or directory entry You can also right click the entry and choose Transfer from the context sensitive men
4. d you can drag a speed dial or directory entry onto the Conference button to complete the transaction Cisco CallManager Attendant Console User Guide OL 3053 01 E Chapter4 Using the Call Control Window HI Performing Call Control Tasks in the Call Control Window Table 4 1 Quick Reference Table continued Desired Result Action Performed Parking a Call jNote You can park a call only if the server that is associated with the attendant console runs a version of Cisco CallManager Release 3 3 or later To park a call perform the following procedure 1 Perform one of the following tasks a Right click the call that you want to park then choose Call Park from the context sensitive menu b Click the call that you want to park then click the Call Park button on the Call Control toolbar c Click the call that you want to park then from the Actions menu choose Call Park d On the PC keyboard press Ctrl P 2 A dialog box displays the directory number where Cisco CallManager parked the call Click OK 3 Contact the user that is to retrieve the parked call Cisco CallManager Attendant Console User Guide TA Chapter4 Using the Call Control Window Performing Call Control Tasks in the Call Control Window W Table 4 1 Quick Reference Table continued Desired Result Action Performed Retrieving To retrieve revert a parked call perform the following procedure Revertin
5. er4 Using the Call Control Window HI Performing Call Control Tasks in the Call Control Window Table 4 1 Quick Reference Table continued Desired Result Action Performed Ending a Call To end a call perform one of the following tasks In the Call Control window right click the call and choose Hang Up from the context sensitive menu Click the Hang Up button on the Call Control toolbar Press Ctrl H on your PC keyboard From the Actions menu choose Hang Up Use the mouse to drag the active call onto the Hang Up button Use the Cisco IP Phone to end the call for example lift and replace the handset or press the EndCall softkey Placing a Call on Hold To place a call on hold perform one of the following tasks e Right click the active call and choose Hold from the context sensitive menu In the Call Control window click the call then perform one of the following tasks Click the Hold button on the Call Control toolbar Press Ctrl L on your PC keyboard From the Actions menu choose Hold Use the mouse to drag the active call onto the Hold button Double click the active call e Use the Cisco IP Phone to place the call on hold for example press the Hold softkey Cisco CallManager Attendant Console User Guide TA Chapter4 Using the Call Control Window Performing Call Control Tasks in the Call Control Window W Table 4 1 Quick Reference
6. g a Parked Call 1 Perform the procedure in the Parking a Call section on page 2 10 2 If the user does not answer the call perform the one of the following tasks to revert the parked call a Right click the call that you want to park then choose Revert Park from the context sensitive menu b Click the call that you want to park then click the Revert Park button on the Call Control toolbar c Click the call that you want to park then from the Actions menu choose Revert Park d On the PC keyboard press Ctrl P 3 Choose the directory number to revert in the dialog box that displays Click Revert The active call displays in the Call Details pane 4 Notify the caller of the situation Forwarding a See the Using Dial Digits section on page 3 8 for information on how to perform Call to Voice this task Mail Cisco CallManager Attendant Console User Guide orao EN Chapter4 Using the Call Control Window HI Performing Call Control Tasks in the Call Control Window Cisco CallManager Attendant Console User Guide P10 i OL 3053 01
7. ing Calls section on page 2 1 Cisco CallManager Attendant Console User Guide P42 E OL 3053 01 Chapter4 Using the Call Control Window Performing Call Control Tasks in the Call Control Window W Table 4 1 Quick Reference Table Desired Result Action Performed Answering a To answer a call perform one of the following tasks can Right click the call and choose Answer in the context sensitive menu Click the Answer button on the Call Control toolbar From the Actions menu choose Answer Press Ctrl A key on your PC keyboard Double click the call in the Call Control window Use the mouse to drag the highlighted call onto the Answer button Use the Cisco IP Phone to answer the call for example press the line button with the incoming call or press the Answer softkey Placing a Call To place a call perform one of the following tasks Click the Dial button on the Call Control toolbar From the Actions menu choose Dial Use the mouse to drag the speed dial or directory entry onto the Dial button on the Call Control toolbar the Call Details pane or the Operator Line button in the Call Control window Press Ctrl D on your PC keyboard Use the Cisco IP Phone to dial the number Use the numeric keypad on the right side of your PC keyboard to dial a number then press Enter or press Ctrl D Cisco CallManager Attendant Console User Guide OL 3053 01 PEEN Chapt
8. u Tip If you prefer you can transfer a call without using the transfer keypad After you click the call that you want to transfer press the keys on the PC keyboard to enter the number to which you want to transfer the call Press Ctrl X to transfer to call Cisco CallM anager Attendant Console User Guide OL 3053 01 PE Chapter4 Using the Call Control Window HI Performing Call Control Tasks in the Call Control Window Table 4 1 Quick Reference Table continued Desired Result Action Performed Consult To complete a consult transfer perform the following procedure Transferring 1 Perform one of the following tasks a Right click the call that you want to transfer then choose Consult Transfer from the context sensitive menu b Click the call that you want to transfer then click the Consult Transfer button on the Call Control toolbar c Click the call that you want to transfer then from the Actions menu choose Consult Transfer d Click the call that you want to transfer then press Ctrl T 2 After the transfer keypad displays enter the number to which you want to transfer the call Click OK You placed the active call in the Call Control window on hold 3 Ask the user if you should transfer the call Note Ifthe user tells you not to transfer the call end the consultation with the user then click the held call in the Call Control Details pane and perform one of the methods from the
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