Cisco Systems OL-18988-01 User's Manual
Contents
1. CHAPTER Setting Up the Cisco Unified IP Phone This chapter includes the following topics which help you install the Cisco Unified IP Phone 7931G on an IP telephony network e Before You Begin page 3 1 e Understanding the Cisco Unified IP Phone 7931G Components page 3 2 e Installing the Cisco Unified IP Phone page 3 5 e Securing the Phone with a Cable Lock page 3 6 e Mounting the Phone to the Wall page 3 7 e Verifying the Phone Startup Process page 3 8 e Configuring Startup Network Settings page 3 9 e Configuring Security on the Cisco Unified IP Phone page 3 9 Note Before you install a Cisco Unified IP Phone you must decide how to configure the phone in your network Then you can install the phone and verify its functionality For more information see Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Before You Begin Before installing the Cisco Unified IP Phone review the requirements in these sections e Network Requirements page 3 1 e Cisco Unified Communications Manager Configuration page 3 2 Network Requirements For the Cisco Unified IP Phone 7931G to successfully operate as a Cisco Unified IP Phone endpoint in your network your network must meet these requirements e Working Voice over IP VoIP network VoIP configured on your Cisco routers and gateways Cisco Unified Communications Manager Release 4 x or higher installed in your network and configured to handl2. Z lt A an A Ra aS re N a an SS Ss DC adaptor dc48v Optional 10 100 SW connection 10 100 PC port connection Headset connection 0 Ff Ww N Handset connection Related Topics e Before You Begin page 3 1 e Securing the Phone with a Cable Lock page 3 6 e Configuring Startup Network Settings page 3 9 Securing the Phone with a Cable Lock You can secure the Cisco Unified IP Phone 7931G to a desktop using a laptop cable lock The lock connects to the security slot on the back of the phone and the cable can be secured to a desktop The security slot can accommodate a lock up to 20 mm Compatible laptop cable locks include the Kensington laptop cable lock and laptop cable locks from other manufacturers that can fit into the security slot on the back of the phone See Figure 3 2 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 7 1 SCCP and SIP 3 6 OL 18988 01 _ Chapter 3 Setting Up the Cisco Unified IP Phone Mounting the Phone to the Wall W Figure 3 2 Connecting a Cable Lock to the Cisco Unified IP Phone 7931G 182098 Mounting the Phone to the Wall You can mount the Cisco Unified IP Phone on the wall using special brackets that are available in a Cisco Unified IP Phone wall mount kit Wall mount kits must be ordered separately from the phones You can also attach the phone to the will without a wall m
3. For more information see Cisco Unified Communications Manager Administration Guide Press to unlock settings on the Security Configuration menu amp Note Ifa Settings Menu password has been provisioned SIP phones present an Enter password prompt after you enter Scroll to LSC and press the Update softkey The phone prompts for an authentication string Enter the authentication code and press the Submit softkey The phone begins to install update or remove the LSC depending on how the CAPF was configured During the procedure a series of messages appears in the LSC option field in the Security Configuration menu so that you can monitor progress When the procedure completes successfully the phone will display Installed or Not Installed The LSC install update or removal process can take a long time to complete You can stop the process at any time by pressing the Stop softkey from the Security Configuration menu Settings must be unlocked before you can press this softkey When the phone successfully completes the installation procedure it displays Success If the phone displays Failure the authorization string may be incorrect or the phone may not enabled for upgrading Refer to error messages generated by the CAPF and take appropriate actions You can verify that an LSC is installed on the phone by pressing the Applications Menu button choosing Settings gt Model Information and ensur
4. Hang the phone on the wall Verifying the Phone Startup Process After the Cisco Unified IP Phone has power connected to it the phone begins its startup process by cycling through these steps 1 These buttons flash on and off in sequence Mute Speaker Line 1 amber 2 The phone screen displays the Cisco Systems Inc logo screen 3 These messages display as the phone starts Verifying load if the phone load does not match the load on the TFTP server If this message displays the phone start up again and repeats step 1 and 2 above The phone also displays the download progress and names of files it downloads and upgrades Configuring IP Updating CTL Updating Locale Configuring CM Unified List Registering 4 The main phone screen displays Current date and time Primary directory number Additional directory numbers and speed dial numbers if configured Softkeys If the phone successfully passes through these stages it has started up properly If the phone does not start up properly see the Resolving Startup Problems section on page 9 1 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 7 1 SCCP and SIP 3 8 OL 18988 01 _ Chapter 3 Setting Up the Cisco Unified IP Phone Configuring Startup Network Settings Hi Configuring Startup Network Settings If you are not using DHCP in your network you must configure these net
5. Up the Cisco Unified IP Phone Handset amp Understanding the Cisco Unified IP Phone 7931G Components W Use the SW network port to connect the phone to the network You must use a straight through cable on this port The phone can also obtain inline power from a switch over this connection See the Providing Power to the Phone section on page 2 3 for details Use the PC access port to connect a network device such as a computer to the phone You must use a straight through cable on this port The handset is designed especially for use with the Cisco Unified IP Phone 7931G It includes a light strip that indicates incoming calls and voice messages waiting To connect a handset to the Cisco Unified IP Phone plug the cable into the handset and the Handset port on the back of the phone Note The handset does not support wideband audio Speakerphone Headset amp By default the speakerphone is enabled on the Cisco Unified IP Phone 7931G You can disable the speakerphone by using the Cisco Unified Communications Manager Administration To do so choose Device gt Phone and locate the phone you want to modify In the Phone Configuration window for the phone check the Disable Speakerphone check box Although Cisco performs internal testing of third party headsets for use with the Cisco Unified IP Phones Cisco does not certify or support products from headset or handset vendors Cisco recommends the use of g
6. anted radio frequency RF and audio frequency AF signals Depending on the quality of these devices and their proximity to other devices such as mobile phones or two way radios some audio noise may still occur In these cases Cisco recommends that you take one or more of the following actions e Move the external device away from the source of the RF or AF signals e Route the external device cables away from the source of the RF or AF signals e Use shielded cables for the external device or use cables with a better shield and connector e Shorten the length of the external device cable e Apply ferrites or other such devices on the cables for the external device Cisco cannot guarantee the performance of the system because Cisco has no control over the quality of external devices cables and connectors The system will perform adequately when suitable devices are attached using good quality cables and connectors A Caution In European Union countries use only external headsets that are fully compliant with the EMC Directive 89 336 EC Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 7 1 SCCP and SIP 3 4 OL 18988 01 _ Chapter 3 Setting Up the Cisco Unified IP Phone Installing the Cisco Unified IP Phone You must connect the Cisco Unified IP Phone to the network and to a power source before using it See Figure 3 1 for a graphical representation of the connectio
7. e call processing Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 7 1 SCCP and SIP OL 18988 01 Chapter3 Setting Up the Cisco Unified IP Phone W Understanding the Cisco Unified IP Phone 7931G Components e IP network that supports DHCP or manual assignment of IP address gateway and subnet mask amp Note The Cisco Unified IP Phone displays the date and time from Cisco Unified Communications Manager If the Cisco Unified Communications Manager server is located in a different time zone than the phones the phones will not display the local time Cisco Unified Communications Manager Configuration The Cisco Unified IP Phone requires Cisco Unified Communications Manager to handle call processing Refer to Cisco Unified Communications Manager Administration Guide or to context sensitive help in the Cisco Unified Communications Manager application to ensure that Cisco Unified Communications Manager is set up properly to manage the phone and to properly route and process calls If you plan to use auto registration verify that it is enabled and properly configured in Cisco Unified Communications Manager Administration before connecting any Cisco Unified IP Phone to the network For information about enabling and configuring auto registration refer to Cisco Unified Communications Manager Administration Guide Also see the Adding Phones to the Cisco Unified Communications Manage
8. echanical and technical performance the audio portion of a headset must sound good to the user and to the party on the far end Sound quality is subjective and Cisco cannot guarantee the performance of any headsets However a variety of headsets from leading headset manufacturers have been reported to perform well with Cisco Unified IP Phones See manufacturer s sites for details Connecting a Headset To connect a headset to the Cisco Unified IP Phone plug it into the Headset port on the back of the phone Press the Headset button on the phone to place and answer calls using the headset You can use the headset with all of the features on the Cisco Unified IP Phone including the Volume and Mute buttons Use these buttons to adjust the ear piece volume and to mute the speech path from the headset microphone Disabling a Headset You can disable the headset by using the Cisco Unified Communications Manager Administration If you do so you also will disable the speakerphone To disable the headset from Cisco Unified Communications Manager Administration choose Device gt Phone and locate the phone that you want to modify In the Phone Configuration window for the phone check the Disable Speakerphone and Headset check box Using External Devices The following information applies when you use external devices with the Cisco Unified IP Phone Cisco recommends the use of good quality external devices that are shielded screened against unw
9. hone This menu also lets you update or remove an LSC Before you do so make sure that the appropriate Cisco Unified Communications Manager and the Certificate Authority Proxy Function CAPF security configurations are complete e The CTL file should have a CAPF certificate e The CAPF certificate must exist in the usr local cm security certs folder in every server in the cluster e The CAPF is running and configured Refer to Cisco Unified Communications Manager Security Guide for more information Depending on how you have configured the CAPF this procedure installs an LSC updates an existing LSC or removes an existing LSC To configure an LSC on the phone follow these steps Procedure Obtain the CAPF authentication code that was set when the CAPF was configured From the phone press the Applications Menu button then choose Settings gt Security Configuration I OL 18988 01 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 7 1 SCCP and SIP Chapter3 Setting Up the Cisco Unified IP Phone Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 7 1 SCCP and SIP Configuring Security on the Cisco Unified IP Phone Step 3 Step 4 Step 5 amp Note You can control access to the Settings Menu by using the Settings Access field in the Cisco Unified Communications Manager Administration Phone Configuration Settings window
10. ing that the LSC setting shows Installed Related Topic e Understanding Security Features for Cisco Unified IP Phones page 1 11 OL 18988 01
11. ns Table 3 1 Installing the Cisco Unified IP Phone W Perform the steps shown in Table 3 1 to install a Cisco Unified IP Phone Installing the Cisco Unified IP Phone Installation Step Notes Reference Step 1 Connect the handset to the Handset port Step2 Connect a headset to Optional You can add a headset laterif See the Headset section the Headset port you do not connect one now on page 3 3 for supported headsets Step3 Connect the power Optional See the Providing Power supply to the Cisco DC to the Phone section on Adapter port page 2 3 Step4 Connect a Category 3 Each Cisco Unified IP Phone ships See the Network and or 5 straight through with one Ethernet cable in the box Access Ports section on Ethernet cable from page 3 2 for guidelines the switch to the 10 100 SW port Step5 Connect a Category 3 Optional You can connect another See the Network and or 5 straight through network device later if you do not Access Ports section on Ethernet cable from connect one now page 3 2 for guidelines another network device such as a desktop computer to the 10 100 PC port Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 7 1 SCCP and SIP oL 18988 01 EN Chapter3 Setting Up the Cisco Unified IP Phone HI Securing the Phone with a Cable Lock Figure 3 1 Cisco Unified IP Phone 7931G Cable Connections f
12. ood quality external devices for example headsets that are screened against unwanted radio frequency RF and audio frequency AF signals Depending on the quality of headsets and their proximity to other devices such as mobile phones and two way radios some audio noise or echo may still occur An audible hum or buzz may be heard by either the remote party or by both the remote party and the Cisco Unified IP Phone user Humming or buzzing sounds can be caused by a range of outside sources for example electric lights electric motors or PC monitors See Using External Devices page 3 4 for more information Note Note The Cisco Unified IP Phone 7931G supports wideband headsets In some cases hum may be reduced or eliminated by using a local power cube or power injector These environmental and hardware inconsistencies in the locations where Cisco Unified IP Phones are deployed means that there is not a single headset solution that is optimal for all environments Cisco recommends that customers test headsets in their intended environment to determine performance before making a purchasing decision and deploying en mass I OL 18988 01 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 7 1 SCCP and SIP Chapter3 Setting Up the Cisco Unified IP Phone W Understanding the Cisco Unified IP Phone 7931G Components Audio Quality Subjective to the User Beyond the physical m
13. ount kit In either case you need the following tools and parts e Screwdriver e Screws to secure the Cisco Unified IP Phone to the wall included with the wall mount kit Before You Begin To ensure that the handset attaches securely to a wall mounted phone remove the handset wall hook from the handset rest rotate the hook 180 degrees and reinsert the hook Turning the hook exposes a lip on which the handset catches when the phone is vertical For an illustrated procedure refer to Installing the Universal Wall Mount Kit for the Cisco Unified IP Phone at http www cisco com en US products hw phones ps379 prod_installation_guides_list html I OL 18988 01 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 7 1 SCCP and SIP Chapter3 Setting Up the Cisco Unified IP Phone HI Verifying the Phone Startup Process To mount the phone on the wall without using the wall mount kit follow these steps A Caution Use care not to damage wires or pipes located inside the wall when securing screws to wall studs Procedure Step 1 Remove the footstand if it is attached to the phone To remove the footstand disengage its tabs from the phone by grasping and gently squeeze it at the top and bottom near where it attaches to the phone Step2 Insert two screws into a wall stud matching them to the two screw holes on the back of the phone The holes fit standard phone jack mounts Step3
14. r Database section on page 2 7 You must use Cisco Unified Communications Manager Administration to configure and assign telephony features to the Cisco Unified IP Phones See the Telephony Features Available for the Phone section on page 5 1 for details In Cisco Unified Communications Manager Administration you can add users to the database and associate them with specific phones In this way users gain access to Cisco Unified CM User Option Pages that allow them to configure items such as call forwarding speed dialing and voice messaging system options See the Adding Users to Cisco Unified Communications Manager section on page 5 18 for details Understanding the Cisco Unified IP Phone 7931G Components The Cisco Unified IP Phone 7931G includes these components on the phone or as accessories for the phone e Network and Access Ports page 3 2 e Handset page 3 3 e Speakerphone page 3 3 e Headset page 3 3 Network and Access Ports The back of the Cisco Unified IP Phone includes these ports e Network port Labeled 10 100 SW e Access port Labeled 10 100 PC Each port supports 10 100 Mbps half or full duplex connections to external devices You can use either Category 3 or 5 cabling for 10 Mbps connections but you must use Category 5 for 100 connections Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 7 1 SCCP and SIP 3 2 OL 18988 01 Chapter3 Setting
15. work settings on the Cisco Unified IP Phone after installing the phone on the network e IP address e IP subnet information subnet mask for IPv4 and subnet prefix length for IPv6 e Default gateway IP address e TFTP server IP address You also may configure the domain name and the DNS server settings if necessary Collect this information and see the instructions in Chapter 4 Configuring Settings on the Cisco Unified IP Phone Configuring Security on the Cisco Unified IP Phone Step 1 Step 2 The security features protect against several threats including threats to the identity of the phone and to data These features establish and maintain authenticated communication streams between the phone and the Cisco Unified Communications Manager server and digitally sign files before they are delivered For more information about the security features see the Understanding Security Features for Cisco Unified IP Phones section on page 1 11 Also refer to Cisco Unified Communications Manager Security Guide A Locally Significant Certificate LSC installs on phones after you perform the necessary tasks that are associated with the Certificate Authority Proxy Function CAPF You can use Cisco Unified Communications Manager Administration to configure an LSC as described in Cisco Unified Communications Manager Security Guide Alternatively you can initiate the installation of an LSC from the Security Configuration menu on the p
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