Cisco Systems OL-14625-01 User's Manual
Contents
1. Access Port Displays information about network traffic to and from the PC port on the phone For more information see the Network Statistics section on page 8 9 Network Port Displays information about network traffic to and from the network port on the phone For more information see the Network Statistics section on page 8 9 Device Logs lIncludes the following hyperlinks which provide information that you can use for troubleshooting Console Logs Includes hyperlinks to individual log files For more information see the Device Logs section on page 8 11 Core Dumps Includes hyperlinks to individual dump files For more information see the Device Logs section on page 8 11 Status Messages Displays up to the 10 most recent status messages that the phone has generated since it was last powered up For more information see the Device Logs section on page 8 11 wi Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6 1 OL 14625 01 Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Disabling and Enabling Web Page Access W Debug Display Displays debug messages that might be useful to Cisco TAC if you require assistance with troubleshooting For more information see the Device Logs section on page 8 11 e Streaming Statistics Includes the following hyperlinks Stream 1 Stream 2 Stream2. Rx alignErr Total number of packets received between 64 and 1522 bytes in length that have a bad Frame Check Sequence FCS Rx multicast Total number of multicast packets received by the phone Rx broadcast Total number of broadcast packets received by the phone Rx unicast Total number of unicast packets received by the phone Rx shortErr Total number of FCS error packets or Align error packets received that are less than 64 bytes in size Rx shortGood Total number of good packets received that are less than 64 bytes size Rx longGood Total number of good packets received that are greater than 1522 bytes in size Rx longErr Total number of FCS error packets or Align error packets received that are greater than 1522 bytes in size OL 14625 01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6 1 Chapter 8 Network Statistics Table 8 4 Access Area and Network Items continued Item Description Rx size64 Total number of packets received including bad packets that are between 0 and 64 bytes in size Rx size65 to127 Total number of packets received including bad packets that are between 65 and 127 bytes in size Rx size128 to255 Total number of packets received including bad packets that are between 128 and 255 bytes in size Rx size256 to511 Total number of packets received including bad pa
3. FE CHAPTER Monitoring the Cisco Unified IP Phone Remotely Each Cisco Unified IP Phone has a web page from which you can view a variety of information about the phone including e Device information e Network configuration information e Network statistics e Device logs e Streaming statistics This chapter describes the information that you can obtain from the phone s web page You can use this information to remotely monitor the operation of a phone and to assist with troubleshooting You can also obtain much of this information directly from a phone For more information see Chapter 7 Viewing Model Information Status and Statistics on the Cisco Unified IP Phone For more information about troubleshooting the Cisco Unified IP Phone Chapter 9 Troubleshooting and Maintenance This chapter includes these topics e Accessing the Web Page for a Phone page 8 2 e Disabling and Enabling Web Page Access page 8 3 e Device Information page 8 4 e Network Configuration page 8 5 e Network Statistics page 8 9 e Device Logs page 8 11 e Streaming Statistics page 8 11 OL 14625 01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6 1 gy Chapter8 Monitoring the Cisco Unified IP Phone Remotely Accessing the Web Page for a Phone Accessing the Web Page for a Phone To access the web page for a Cisco Unified IP Phone perform these steps amp
4. LLDP FramesInErrorsTotal Total number of LLDP frames that received with one or more detectable errors LLDP FramesInTotal Total number of LLDP frames received on the phone LLDP TLVDiscardedTotal Total number of LLDP TLVs that are discarded LLDP TLVUnrecognizedTotal Total number of LLDP TLVs that are not recognized on the phone CDP Neighbor Device ID Identifier of a device connected to this port discovered by CDP protocol CDP Neighbor IP Address IP address of the neighbor device discovered by CDP protocol CDP Neighbor Port Neighbor device port to which the phone is connected discovered by CDP protocol LLDP Neighbor Device ID Identifier of a device connected to this port discovered by LLDP protocol LLDP Neighbor IP Address IP address of the neighbor device discovered by LLDP protocol LLDP Neighbor Port Neighbor device port to which the phone is connected discovered by LLDP protocol Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6 1 Monitoring the Cisco Unified IP Phone Remotely OL 14625 01 Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Device Logs Device Logs The following device logs hyperlinks on a phone s web page provide information you can use to help monitor and troubleshoot the phone To access a device log area access the web page for the phone as described in the
5. Accessing the Web Page for a Phone section on page 8 2 e Console Logs Includes hyperlinks to individual log files The console log files include debug and error messages received on the phone e Core Dumps lIncludes hyperlinks to individual dump files The core dump files include data from a phone crash e Status Messages Displays up to the 10 most recent status messages that the phone has generated since it was last powered up You can also see this information from the Status Messages screen on the phone Table 7 2 describes the status messages that can appear e Debug Display Displays debug messages that might be useful to Cisco TAC if you require assistance with troubleshooting Streaming Statistics Table 8 5 Item A Cisco Unified IP Phone can stream information to and from up to three devices simultaneously A phone streams information when it is on aa call or running a service that sends or receives audio or data The streaming statistics areas on a phone s web page provide information about the streams Most calls use only one stream Stream 1 but some calls use two or three stream For example a barged call uses Stream 1 and Stream 2 To display a Streaming Statistics area access the web page for the phone as described in the Accessing the Web Page for a Phone section on page 8 2 and then click the Stream 1 the Stream 2 the Stream 3 the Stream 4 or the Stream 5 hyperlink Table 8 5 describes the
6. Auxiliary Virtual Local Area Network VLAN configured on a Cisco Catalyst switch in which the phone is a member Admin VLAN ID Auxiliary VLAN in which the phone is a member OL 14625 01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6 1 Chapter 8 E Network Configuration Table 8 2 Item Network Configuration Area Items continued Description Communications Manager 1 5 Host names or IP addresses in prioritized order of the Cisco Unified Communications Manager servers with which the phone can register An item can also show the IP address of an SRST router that is capable of providing limited Cisco Unified Communications Manager functionality if such a router is available For an available server an item will show the Cisco Unified Communications Manager server IP address and one of the following states e Active Cisco Unified Communications Manager server from which the phone is currently receiving call processing services e Standby Cisco Unified Communications Manager server to which the phone switches if the current server becomes unavailable e Blank No current connection to this Cisco Unified Communications Manager server An item may also include the Survivable Remote Site Telephony SRST designation which identifies an SRST router capable of providing Cisco Unified Communications Manager functionality with a limited feat
7. 3 Stream 4 or Stream 5 Display a variety of streaming statistics For more information see the Streaming Statistics section on page 8 11 Disabling and Enabling Web Page Access Step 1 Step 2 Step 3 Step 4 Step 5 For security purposes you may choose to prevent access to the web pages for a phone If you do so you will prevent access to the web pages that are described in this chapter and to the Cisco Unified Communications Manager User Options web pages To disable access to the web pages for a phone follow these steps from Cisco Unified Communications Manager Administration Procedure Choose Device gt Phone Specify the criteria to find the phone and click Find or click Find to display a list of all phones Click the device name to open the Phone Configuration window for the device Scroll down to the Product Specific Configuration section From the Web Access drop down list box choose Disabled Click Update amp Note Some features such as Cisco Quality Report Tool do not function properly without access to the phone web pages Disabling web access also affects any serviceability application that relies on web access such as CiscoWorks To enable web page access when it is disabled see the preceding steps about disabling access Follow the same steps but choose Enabled in Step 4 to enable the web page OL 14625 01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Un
8. Note Step 1 Step 2 If you cannot access the web page it may be disabled See the Disabling and Enabling Web Page Access section on page 8 3 for more information Procedure Obtain the IP address of the Cisco Unified IP Phone using one of these methods Search for the phone in Cisco Unified Communications Manager by choosing Device gt Phone Phones registered with Cisco Unified Communications Manager display the IP address on the Find and List Phones window and at the top of the Phone Configuration window On the Cisco Unified IP Phone press the Settings button choose Network Configuration and then scroll to the IP Address option Open a web browser and enter the following URL where IP_address is the IP address of the Cisco Unified IP Phone http IP_address The web page for a Cisco Unified IP Phone includes these topics Device Information Displays device settings and related information for the phone For more information see the Device Information section on page 8 4 Network Configuration Displays network configuration information and information about other phone settings For more information see the Network Configuration section on page 8 5 Network Statistics Includes the following hyperlinks which provide information about network traffic Ethernet Information Displays information about Ethernet traffic For more information see the Network Statistics section on page 8 9
9. Unified Communications Manager a warning is displayed indicating that disabling CDP on the PC port prevents CVTA from working Note The current PC and switch port CDP values are shown on the Settings menu CDP SW Port Indicates whether CDP is supported on the switch port default is enabled e Enable CDP on the switch port for VLAN assignment for the phone power negotiation QoS management and 802 1x security e Enable CDP on the switch port when the phone is connected to a Cisco switch Note When CDP is disabled in Cisco Unified Communications Manager a warning is presented indicating that CDP should be disabled on the switch port only if the phone is connected to a non Cisco switch Note The current PC and switch port CDP values are shown on the Settings menu LLDP Power Priority Advertises the phone s power priority to the switch enabling the switch to appropriately provide power to the phones Settings include e Unknown default e Low e High e Critical LLDP Asset ID Identifies the asset ID assigned to the phone for inventory management Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6 1 8 8 OL 14625 01 Chapter8 Monitoring the Cisco Unified IP Phone Remotely Network Statistics Hi Network Statistics The following network statistics hyperlinks on a phone s web page provide information about network traffic on the phone To display a network statis
10. a specific location including definitions of the tones and cadences used by the phone Headset Enabled Indicates whether the Headset button is enabled on the phone User Locale Version Version of the user locale loaded on the phone Network Locale Version Version of the network locale loaded on the phone PC Port Disabled Indicates whether the PC port on the phone is enabled or disabled Speaker Enabled Indicates whether the speakerphone is enabled on the phone GARP Enabled Indicates whether the phone learns MAC addresses from Gratuitous ARP responses Video Capability Enabled Indicates whether the phone can participate in video calls when connected to an appropriately equipped PC Voice VLAN Enabled Indicates whether the phone allows a device attached to the PC port to access the Voice VLAN Auto Line Select Indicates whether the phone shifts the call focus to incoming calls on all lines DSCP for Call Control DSCP IP classification for call control signaling DSCP for Configuration DSCP IP classification for any phone configuration transfer DSCP for Services DSCP IP classification for phone based services Security Mode Displays the security mode that is set for the phone Web Access Enabled Indicates whether web access is enabled Yes or disabled No for the phone OL 14625 01 Cisco Unified IP Phone 7962G and 7942G Administr
11. ation Guide for Cisco Unified Communications Manager 6 1 Chapter8 Monitoring the Cisco Unified IP Phone Remotely E Network Configuration Table 8 2 Item Network Configuration Area Items continued Description Span to PC Port Indicates whether the phone will forward packets transmitted and received on the network port to the access port PC VLAN VLAN used to identify and remove 802 1P Q tags from packets sent to the PC Forwarding Delay Indicates whether the internal switch begins forwarding packets between the PC port and switched port on the phone when the phone becomes active LLDP PC Port Indicates whether Link Layer Discovery Protocol LLDP is enabled on the PC port LLDP MED SW Port Indicates whether Link Layer Discovery Protocol Media Endpoint Discovery LLDP MED is enabled on the switch port LLDP Power Priority Advertises the phone s power priority to the switch enabling the switch to appropriately provide power to the phones Settings include e Unknown default e Low e High e Critical LLDP Asset ID Identifies the asset ID assigned to the phone for inventory management CDP PC Port Indicates whether CDP is supported on the PC port default is enabled Enable CDP on the PC port when Cisco VT Advantage Unified Video Advantage CVTA is connected to the PC port CVTA does not work without CDP interaction with the phone Note When CDP is disabled in Cisco
12. ckets that are between 256 and 511 bytes in size Rx size512 to1023 Total number of packets received including bad packets that are between 512 and 1023 bytes in size Rx size1024 to1518 Total number of packets received including bad packets that are between 1024 and 1518 bytes in size Rx tokenDrop Total number of packets dropped due to lack of resources for example FIFO overflow Tx excessDefer Total number of packets delayed from transmitting due to medium being busy Tx lateCollision Number of times that collisions occurred later than 512 bit times after the start of packet transmission Tx totalGoodPkt Total number of good packets multicast broadcast and unicast received by the phone Tx Collisions Total number of collisions that occurred while a packet was being transmitted Tx excessLength Total number of packets not transmitted because the packet experienced 16 transmission attempts Tx broadcast Total number of broadcast packets transmitted by the phone Tx multicast Total number of multicast packets transmitted by the phone LLDP FramesOutTotal Total number of LLDP frames sent out from the phone LLDP AgeoutsTotal Total number of LLDP frames that have been time out in cache LLDP FramesDiscardedTotal Total number of LLDP frames that are discarded when any of the mandatory TLVs is missing or out of order or contains out of range string length
13. concealed seconds Severely Conceal Secs Number of seconds that have more than 5 percent concealment events lost frames from the start of the voice stream wi Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6 1 Monitoring the Cisco Unified IP Phone Remotely OL 14625 01 Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Streaming Statistics Table 8 5 Streaming Statistics Area Items continued Item Description Latency Estimate of the network latency expressed in milliseconds Represents a running average of the round trip delay measured when RTCP receiver report blocks are received Max Jitter Maximum value of instantaneous jitter in milliseconds Sender Size RTP packet size in milliseconds for the transmitted stream Sender Reports Received Number of times RTCP Sender Reports have been received Sender Report Time Last time at which an RTCP Sender Report was received Received Revr Size RTP packet size in milliseconds for the received stream Revr Discarded RTP packets received from network but discarded from jitter buffers Revr Reports Received Number of times RTCP Receiver Reports have been received Revr Report Time Received Last time at which an RTCP Receiver Report was received Voice Quality Metrics MOS LQK Score that is an objective estimate of the mean opinion sco
14. e is based on audible concealment events due to frame loss in the preceding 8 second interval of the voice stream For more information see the Monitoring the Voice Quality of Calls section on page 9 15 Note The MOS LQK score can vary based on the type of codec that the Cisco Unified IP Phone uses Avg MOS LQK Average MOS LQK score observed for the entire voice stream Min MOS LQK Lowest MOS LQK score observed from start of the voice stream Max MOS LQK Baseline or highest MOS LQK score observed from start of the voice stream These codecs provide the following maximum MOS LQK score under normal conditions with no frame loss e G 711 gives 4 5 e G 722 gives 4 5 e G 728 iLBC gives 3 9 e G 729 A AB gives 3 8 MOS LQK Version Version of the Cisco proprietary algorithm used to calculate MOS LQK scores Cumulative Conceal Ratio Total number of concealment frames divided by total number of speech frames received from start of the voice stream Interval Conceal Ratio Ratio of concealment frames to speech frames in preceding 3 second interval of active speech If using voice activity detection VAD a longer interval might be required to accumulate 3 seconds of active speech Max Conceal Ratio Highest interval concealment ratio from start of the voice stream Conceal Secs Number of seconds that have concealment events lost frames from the start of the voice stream includes severely
15. ified Communications Manager 6 1 E Chapter8 Monitoring the Cisco Unified IP Phone Remotely Device Information Device Information The Device Information area on a phone s web page displays device settings and related information for the phone Table 8 1 describes these items To display the Device Information area access the web page for the phone as described in the Accessing the Web Page for a Phone section on page 8 2 and then click the Device Information hyperlink Table 8 1 Device Information Area Items Item Description MAC Address Media Access Control MAC address of the phone Host Name Unique fixed name that is automatically assigned to the phone based on its MAC address Phone DN Directory number assigned to the phone App Load ID Identifier of the firmware running on the phone Boot Load ID Identifier of the factory installed load running on the phone Version Version of the firmware running on the phone Expansion Module 1 Phone load ID for the first Cisco Unified IP Phone Expansion Module 7914 if connected to the phone Expansion Module 2 Phone load ID for the second Cisco Unified IP Phone Expansion Module 7914 if connected to the phone Hardware Revision Revision value of the phone hardware Serial Number Serial number of the phone Model Number Model number of the phone Message Waiting Indicates if there is a voice message waiting on any l
16. ine for this phone UDI Displays the following Cisco Unique Device Identifier UDI information about the phone e Device Type Indicates hardware type For example phone displays for all phone models e Device Description Displays the name of the phone associated with the indicated model type e Product Identifier Specifies the phone model e Version Identifier Represents the hardware version of the phone e Serial Number Displays the phone s unique serial number Time Time obtained from the Date Time Group in Cisco Unified Communications Manager to which the phone belongs Time Zone Time zone obtained from the Date Time Group in Cisco Unified Communications Manager to which the phone belongs Date Date obtained from the Date Time Group in Cisco Unified Communications Manager to which the phone belongs 1 The Version Identifier field might display blank if using an older model Cisco Unified IP Phone because the hardware does not provide this information Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6 1 OL 14625 01 Chapter8 Monitoring the Cisco Unified IP Phone Remotely Network Configuration W Network Configuration The Network Configuration area on a phone s web page displays network configuration information and information about other phone settings Table 8 2 describes these items You can view and set many of these items fr
17. items in the Streaming Statistics areas Streaming Statistics Area Items Description Remote Address IP address and UDP port of the destination of the stream Local Address IP address and UPD port of the phone Start Time Internal time stamp indicating when Cisco Unified Communications Manager requested that the phone start transmitting packets Stream Status Indication of whether streaming is active or not Host Name Unique fixed name that is automatically assigned to the phone based on its MAC address Sender Packets Total number of RTP data packets transmitted by the phone since starting this connection The value is 0 if the connection is set to receive only mode Sender Octets Total number of payload octets transmitted in RTP data packets by the phone since starting this connection The value is 0 if the connection is set to receive only mode Sender Codec Type of audio encoding used for the transmitted stream Sender Reports Sent Number of times the RTCP Sender Report have been sent Sender Report Time Sent Internal time stamp indication when the last RTCP Sender Report was sent OL 14625 01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6 1 Chapter 8 E Streaming Statistics Table 8 5 Item Streaming Statistics Area Items continued Description Revr Lost Packets Total nu
18. local host to the phone HTTP client Authentication URL URL that the phone uses to validate requests made to the phone web server Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6 1 Monitoring the Cisco Unified IP Phone Remotely OL 14625 01 _ Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Table 8 2 Item Network Configuration Network Configuration Area Items continued Description SW Port Configuration Speed and duplex of the switch port where e A Auto Negotiate e 10H 10 BaseT half duplex e 10F 10 BaseT full duplex e 100H 100 BaseT half duplex e 100F 100 BaseT full duplex e No Link No connection to the switch port PC Port Configuration Speed and duplex of the switch port where e A Auto Negotiate e 10H 10 BaseT half duplex e 10F 10 BaseT full duplex e 100H 100 BaseT half duplex e 100F 100 BaseT full duplex e No Link No connection to the PC port TFTP Server 2 Backup TFTP server that the phone uses if the primary TFTP server is unavailable User Locale User locale associated with the phone user Identifies a set of detailed information to support users including language font date and time formatting and alphanumeric keyboard text information Network Locale Network locale associated with the phone user Identifies a set of detailed information to support the phone in
19. mber of RTP data packets that have been lost since starting receiving data on this connection Defined as the number of expected packets less the number of packets actually received where the number of received packets includes any that are late or duplicate The value displays as 0 if the connection was set to send only mode Avg Jitter Estimate of mean deviation of the RTP data packet inter arrival time measured in milliseconds The value displays as 0 if the connection was set to send only mode Revr Codec Type of audio encoding used for the received stream Revr Reports Sent Number of times the RTCP Receiver Reports have been sent Revr Report Time Sent Internal time stamp indication when a RTCP Receiver Report was sent Revr Packets Total number of RTP data packets received by the phone since starting receiving data on this connection Includes packets received from different sources if this is a multicast call The value displays as 0 if the connection was set to send only mode Revr Octets Total number of payload octets received in RTP data packets by the device since starting reception on the connection Includes packets received from different sources if this is a multicast call The value displays as 0 if the connection was set to send only mode MOS LQK Score that is an objective estimate of the mean opinion score MOS for listening quality LQK that rates from 5 excellent to 1 bad This scor
20. om the Network Configuration Menu and the Device Configuration Menu on the Cisco Unified IP Phone For more information see Chapter 5 Configuring Features Templates Services and Users To display the Network Configuration area access the web page for the phone as described in the Accessing the Web Page for a Phone section on page 8 2 and then click the Network Configuration hyperlink Table 8 2 Item Network Configuration Area Items Description DHCP Server IP address of the Dynamic Host Configuration Protocol DHCP server from which the phone obtains its IP address BOOTP Server Indicates whether the phone obtains its configuration from a Bootstrap Protocol BootP server MAC Address Media Access Control MAC address of the phone Host Name Host name that the DHCP server assigned to the phone Domain Name Name of the Domain Name System DNS domain in which the phone resides IP Address Internet Protocol IP address of the phone Subnet Mask Subnet mask used by the phone TFTP Server 1 Primary Trivial File Transfer Protocol TFTP server used by the phone Default Router 1 5 Default router used by the phone Default Router 1 and optional backup routers Default Router 2 5 DNS Server 1 5 Primary Domain Name System DNS server DNS Server 1 and optional backup DNS servers DNS Server 2 5 used by the phone Operational VLAN ID
21. ost frames from the start of the voice stream includes severely concealed seconds Severely Conceal Secs Number of seconds that have more than 5 percent concealment events lost frames from the start of the voice stream 1 When the RTP Control Protocol is disabled no data generates for this field and thus displays as 0 OL 14625 01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6 1 Chapter8 Monitoring the Cisco Unified IP Phone Remotely E Streaming Statistics Related Topics e Configuring Settings on the Cisco Unified IP Phone chapter e Configuring Features Templates Services and Users chapter e Call Statistics Screen section on page 7 12 e Monitoring the Voice Quality of Calls section on page 9 15 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6 1 8 14 OL 14625 01
22. re MOS for listening quality LQK that rates from 5 excellent to 1 bad This score is based on audible concealment events due to frame loss in the preceding 8 second interval of the voice stream For more information see the Monitoring the Voice Quality of Calls section on page 9 15 The MOS LQK score can vary based on the type of codec that the Cisco Unified IP Phone uses Avg MOS LQK Average MOS LQK score observed for the entire voice stream Min MOS LQK Lowest MOS LQK score observed from start of the voice stream Max MOS LQK Baseline or highest MOS LQK score observed from start of the voice stream These codecs provide the following maximum MOS LQK score under normal conditions with no frame loss e G 711 gives 4 5 e G 722 gives 4 5 e G 728 iLBC gives 3 9 e G 729 A AB gives 3 8 MOS LQK Version Version of the Cisco proprietary algorithm used to calculate MOS LQK scores Cmltve Conceal Ratio Total number of concealment frames divided by total number of speech frames received from start of the voice stream Interval Conceal Ratio Ratio of concealment frames to speech frames in preceding 3 second interval of active speech If using voice activity detection VAD a longer interval might be required to accumulate 3 seconds of active speech Max Conceal Ratio Highest interval concealment ratio from start of the voice stream Conceal Secs Number of seconds that have concealment events l
23. tics area access the web page for the phone as described in the Accessing the Web Page for a Phone section on page 8 2 e Ethernet Information Displays information about Ethernet traffic Table 8 3 describes the items in this area e Access Displays information about network traffic to and from the PC port 10 100 PC on the phone Table 8 4 describes the items in this area e Network Displays information about network traffic to and from the network port 10 100 SW on the phone Table 8 4 describes the items in this area Table 8 3 Ethernet Information Items Item Description Tx Frames Total number of packets transmitted by the phone Tx broadcast Total number of broadcast packets transmitted by the phone Tx multicast Total number of multicast packets transmitted by the phone Tx unicast Total number of unicast packets transmitted by the phone Rx Frames Total number of packets received by the phone Rx broadcast Total number of broadcast packets received by the phone Rx multicast Total number of multicast packets received by the phone Rx unicast Total number of unicast packets received by the phone RxPacketNoDes Total number of shed packets caused by no Direct Memory Access DMA descriptor Table 8 4 Access Area and Network Items Item Description Rx totalPkt Total number of packets received by the phone Rx crcErr Total number of packets received with CRC failed
24. ure set This router assumes control of call processing if all other Cisco Unified Communications Manager servers become unreachable The SRST Cisco Unified Communications Manager always appears last in the list of servers even if it is active You configure the SRST router address in the Device Pool section in Cisco Unified Communications Manager Configuration window Information URL URL of the help text that appears on the phone Directories URL URL of the server from which the phone obtains directory information Messages URL URL of the server from which the phone obtains message services Services URL URL of the server from which the phone obtains Cisco Unified IP Phone services DHCP Enabled Indicates whether DHCP is being used by the phone DHCP Address Released Indicates the setting of the DHCP Address Released option on the phone s Network Configuration menu Alternate TFTP Indicates whether the phone is using an alternative TFTP server Idle URL URL that the phone displays when the phone has not been used for the time specified by Idle URL Time and no menu is open Idle URL Time Number of seconds that the phone has not been used and no menu is open before the XML service specified by Idle URL is activated Proxy Server URL URL of proxy server which makes HTTP requests to non local host addresses on behalf of the phone HTTP client and provides responses from the non
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