Cisco Systems OL-12997-01 User's Manual
Contents
1. CHAPTER Setting Up and Using a Cisco Unified IP Phone as a Cisco IPICS Push to Talk Device Cisco IPICS provides the Cisco IPICS service which allows several Cisco Unified IP Phone models to communicate on PTT channels and participate in channels and VTGs Before a user can access the Cisco IPICS service Cisco IPICS must be configured as a phone service for Cisco Unified Communications Manager or for Cisco Unified Communications Manager Express In addition users in a deployment that includes Cisco Unified Communications Manager must subscribe to the Cisco IPICS service by using the Cisco Unified Communications Manager User Options application The total number of Cisco Unified IP Phones LMR and multicast ports PMC clients dial users and ops views cannot exceed the number that is specified in your Cisco IPICS license For more information about licenses see the Managing Licenses section on page 2 107 This appendix includes the following topics Configuring Cisco IPICS as a Phone Service for Cisco Unified Communications Manager page B 2 Configuring Cisco IPICS as a Phone Service for Cisco Unified Communications Manager Express page B 4 Subscribing to the Cisco IPICS Service page B 5 OL 12997 01 Cisco IPICS Server Administration Guide m ChapterB Setting Up and Using a Cisco Unified IP Phone as a Cisco IPICS Push to Talk Device E Configuring Cisco IPICS as a Phone Service for Cisco Unified C2. http lt ipics server IP address gt ipics_server servlet IPPhoneManager Replace ipics server IP address with the IP address of the Cisco IPICS server If you do not want to require a user to log in before accessing the service enter the following for the user http lt ipics server IP address gt ipics_server servlet IPPhoneManager method LOGIN amp user lt user D gt amp PIN lt pin gt Replace ipics server IP address with the IP address of the Cisco IPICS server userID with the digit ID of the user and pin with the digit password PIN of the user who will not need to log in This field specifies the URL of the Cisco IPICS service OL 12997 01 Cisco IPICS Server Administration Guide B ChapterB Setting Up and Using a Cisco Unified IP Phone as a Cisco IPICS Push to Talk Device E Configuring Cisco IPICS as a Phone Service for Cisco Unified Communications Manager Express Step3 Optional If you are configuring a service for a user who does not have to log in to use it configure these parameters in the Service Parameter Information area method Set this parameter to LOGIN and designate it as required user Set this parameter to the Cisco IPICS digit ID of the user and designate it as required e PIN Set this parameter to the Cisco IPICS digit password PIN of the user and designate it as required Configuring Cisco IPICS as a Phone Service for Cisco Unified Communications M anager Express
3. Using the Cisco IPICS Service ona Cisco Unified IP Phone W for your Cisco Unified Wireless IP Phone 7921 Cisco recommends that you maintain a backup battery for use with your phone For more information about the Cisco Unified Wireless IP Phone 7921 refer to the Cisco Unified IP Phone documentation that is available at the following URL http www cisco com en US products hw phones ps379 tsd_products_ support_series_home html You can customize the softkeys on the Cisco Unified Wireless IP Phone 7920 7921 to enable direct access to the Services menu For details refer to the Cisco Unified Communications Manager documentation at this URL http www cisco com en US products sw voicesw ps556 tsd_products_ support_series_home htm l The PTT button on the Cisco Unified Wireless IP Phone 7921 does not require any special configuration A user can use either this button or the PTT softkey to communicate in a VTG or a channel The PTT button cannot be used to latch a channel To latch a channel you must press the Latch softkey To access the Cisco IPICS service from a Cisco Unified IP Phone perform the following procedure Procedure Access the Services menu on the phone The procedure for accessing the Service menu varies by phone model Refer to your Cisco IP Phone documentation for specific instructions Choose the Cisco IPICS service then press the Select softkey If the Cisco IPICS service is configured to prompt for login c
4. the Cisco Unified Communications Manager User Options web site For more information about accessing the Cisco Unified Communications Manager User Options web site and for additional information about the phone features for your phone model refer to the Cisco Unified IP Phone documentation at the following URL http www cisco com en US products hw phones ps379 tsd_products_support_ series_home html From the Cisco Unified Communications Manager User Options Menu choose your device type or profile from the drop down list From the Cisco Unified Communications Manager User Options Menu choose Configure your Cisco IP Phone Services Cisco Unified Communications Manager displays a list of subscribed services and allows you to choose from a list of available services Choose the Cisco IPICS service from the Available Services drop down list then click Continue To subscribe to the Cisco IPICS service click Subscribe The information that is configured in Cisco Unified Communications Manager Administration such as the service description the IP address of the Cisco IPICS server and the path to the service displays in this window Click Log Off Cisco IPICS Server Administration Guide Be E OL 12997 01 _ Chapter B Setting Up and Using a Cisco Unified IP Phone as a Cisco IPICS Push to Talk Device Using the Cisco IPICS Service on a Cisco Unified IP Phone W Using the Cisco IPICS Service ona Cisco Unified IP Ph
5. TT softkey If you want to latch or lock in the channel or VTG press the Latch softkey on the Cisco Unified IP Phone You can disengage the latch by pressing the Stop softkey On some phone models you must press the More softkey to see Latch When you are done talking release the PTT softkey to return to listen only mode When you are done using the Cisco IPICS service take one of these actions Ifthe Logout softkey appears press that key On some phone models you must press the More softkey to see Logout Press the Back softkey and then press the Logout softkey Cisco IPICS Server Administration Guide u OL 12997 01
6. To configure Cisco IPICS as an available service in Cisco Unified Communications Manager Express perform the following procedure Procedure Step1 Log in to the Cisco IOS router that runs Cisco Unified Communications Manager Express Step2 Type this command to access the enable prompt Router gt enable Step3 Enter the following commands to provision a router that is running Cisco Unified Communications Manager Express with the URL of the Cisco IPICS IP Phone service so that Cisco Unified IP Phones can function as Cisco IPICS PTT devices Router configure terminal Router config telephony service Router config telephony url services http lt ipics server IP address gt ipics_ server servlet IPPhoneManager replace ipics server IP address with the IP address of the Cisco IPICS server Step4 Press Ctrl Z to return to the enable prompt Cisco IPICS Server Administration Guide BA g OL 12997 01 ChapterB Setting Up and Using a Cisco Unified IP Phone as a Cisco IPICS Push to Talk Device Moving the Logout Softkey Location ona Cisco Unified IP Phone W Step5 Enter this command to save your configuration Router write running config startup config Step6 Log out of the Cisco IOS router M oving the Logout Softkey Location ona Cisco Unified IP Phone When a Cisco Unified IP Phone user finishes using the Cisco IPICS service the user presses the Logout softkey on the phone By default a user must press the Back softk
7. a Cisco IPICS Push to Talk Device E Using the Cisco IPICS Service on a Cisco Unified IP Phone The Cisco IPICS operator configures the digit ID and digit password PIN that are used to log into the Cisco IPICS service or configures the system so that these login credentials are not required For more information see the Managing Dial Login Information for a User section on page 3 13 The channels and VTGs that display in the menu are those that are available for a user when the Cisco IPICS service starts To view an updated list of channels press the Update softkey The Cisco IPICS server does not automatically download channel or VTG information to the phone Channels returned from Cisco IPICS to a Cisco Unified IP Phone must have a multicast connection defined in the Default Location field in the Dial Login tab for the user For more information about this tab see the Managing Dial Login Information for a User section on page 3 13 Channels that do not meet this requirement do not display on the phone e A Cisco Unified IP Phone receives a list that is composed of associated channels in alphabetized order followed by a list of associated VTGs in alphabetical order A Cisco Unified IP Phone does not receive direct two way channels or direct dial channels because these channels require SIP unicast connections By default a phone automatically logs out of the Cisco IPICS service after 30 minutes of inactivi
8. ey after exiting a channel or VTG to access the Logout softkey However you can configure a phone to display the Logout softkey when a user is connected to a channel or VTG To do so add the following parameter to the Cisco IPICS Service URL buttonLayout logoutOnPTT Note If you configure this parameter a user may need to press the More softkey on some phone models to see Logout Subscribing to the Cisco IPICS Service Cisco Unified IP Phone users in a deployment that includes Cisco Unified Communications Manager must subscribe to the Cisco IPICS service before they can access the service from a phone The information in this section does not apply to users in a deployment that includes Cisco Unified Communications Manager Express Cisco Unified Communications Manager Express supports one active service and users are subscribed to that service automatically Before a user can subscribe to the Cisco IPICS service the service must be configured as described in the Configuring Cisco IPICS as a Phone Service for Cisco Unified Communications Manager section on page B 2 Cisco IPICS Server Administration Guide OL 12997 01 a e5 ChapterB Setting Up and Using a Cisco Unified IP Phone as a Cisco IPICS Push to Talk Device E Subscribing to the Cisco IPICS Service Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 To subscribe to the Cisco IPICS service perform the following procedure Procedure Log in to
9. o IPICS service as an available service in Cisco Unified Communications Manager perform the following procedure Procedure From Cisco Unified Communications Manager Administration take one of these actions For Cisco Unified CallManager 3 x or 4 x Choose Feature gt Cisco IP Phone Services Cisco IPICS Server Administration Guide OL 12997 01 ChapterB Setting Up and Using a Cisco Unified IP Phone as a Cisco IPICS Push to Talk Device Configuring Cisco IPICS as a Phone Service for Cisco Unified Communications Manager W For Cisco Unified Communications Manager 5 x or later Choose Device gt Device Settings gt Phone Services Step2 In the page for configuring IP phone services enter the following information a In the Service Name field enter Cisco IPICS This field specifies the name that displays for the service on the Cisco Unified IP Phone In the Service Description field enter Access to the Cisco IPICS System or a similar description This field contains a description of the content that the Cisco IPICS service provides You can enter any appropriate description Cisco Unified Communications Manager 5 x only In the ASCII Service Name field enter Cisco IPICS This field designates the name of the service to display if a phone cannot display Unicode In the Service URL field enter one of the following URLs If you want to require users to log in before accessing the service enter
10. ommunications M anager Moving the Logout Softkey Location on a Cisco Unified IP Phone page B 5 Using the Cisco IPICS Service on a Cisco Unified IP Phone page B 7 Configuring Cisco IPICS as a Phone Service for Cisco Unified Communications M anager Step 1 This section describes how to configure the Cisco IPICS service in Cisco Unified Communications Manager After you configure Cisco IPICS as an available service IP phone users can subscribe to the service by using the Cisco Unified Communications Manager User Options web site When users subscribe to the Cisco IPICS service the Cisco Unified IP Phone Services menu displays Cisco IPICS as an option For additional information about Cisco Unified Communications Manager Administration and about setting up phone services refer to the Cisco Unified IP Phone Services configuration information in Cisco Unified Communications Manager Administration Guide for your Cisco Unified Communications Manager version You can find the Cisco Unified Communications Manager documentation at the following URL http www cisco com en US products sw voicesw ps556 tsd_products_support_ series_home html You can configure whether the Cisco IPICS service requires users to log in before accessing the service from a Cisco Unified IP Phone If there are users who you do not want to require to log on you can configure a separate service that bypasses the log in for each of these users To configure the Cisc
11. one This section describes how to use the Cisco IPICS service from a Cisco Unified IP Phone Before a user can access the Cisco IPICS service from a Cisco Unified IP Phone the prerequisites that are described in Table 0 1 must be met Table 0 1 Prerequisite Prerequisites for Using the Cisco IPICS Service Reference Cisco IPICS service must be configured See the Configuring Cisco IPICS as a Phone Service for Cisco Unified Communications Manager section on page B 2 or the Configuring Cisco IPICS as a Phone Service for Cisco Unified Communications Manager Express section on page B 4 Login credentials must be configured for the user A Cisco IPICS user can configure personal login credentials as described in the Managing Your User Profile section on page 5 2 A Cisco IPICS operator can configure login credentials for a user as described in the Managing Dial Login Information for a User section on page 3 13 Users in a Cisco Unified Communications Manager environment must subscribe to the Cisco IPICS service See the Subscribing to the Cisco IPICS Service section on page B 5 In addition users should be aware of the following guidelines To obtain help with using the Cisco IPICS service on a Cisco Unified IP Phone press the Help softkey OL 12997 01 Cisco IPICS Server Administration Guide n ChapterB Setting Up and Using a Cisco Unified IP Phone as
12. redentials continue to Step 3 If the Cisco IPICS service is not configured to prompt for login credentials and if more than one channel or VTG is assigned to you and activated for your use Cisco IPICS displays the list of these channels and VTGs In this case go to Step 4 If the Cisco IPICS service is not configured to prompt for login credentials and if only one channel or VTG is assigned to you and activated for your use the channel or VTG becomes active automatically In this case go to Step 5 OL 12997 01 Cisco IPICS Server Administration Guide n ChapterB Setting Up and Using a Cisco Unified IP Phone as a Cisco IPICS Push to Talk Device E Using the Cisco IPICS Service on a Cisco Unified IP Phone Step 3 Step 4 Step 5 Step 6 Step 7 Enter your digit ID and digit password PIN then press the Submit softkey If more than one channel or VTG is assigned to you and activated for your use Cisco IPICS displays the list of these channels and VTGs In this case continue to Step 4 If only one channel or VTG is assigned to you and activated for your use it becomes active automatically In this case go to Step 5 To participate in a channel or VTG use the Navigation button to scroll to the channel or VTG in which you want to participate then press the Select softkey When you choose a channel or VTG it becomes active on your Cisco Unified IP Phone To talk on the channel or VTG press and hold the P
13. ty You can configure this setting in the Administration gt Options window For more information see the Managing Cisco IPICS Options section on page 2 127 A Cisco IPICS user can be logged in to the Cisco IPICS service with the same login credentials on two or more phones simultaneously In this case the user can send and receive audio on all of the phones Ifa phone loses connectivity to the Cisco IPICS server while the phone user is logged in to the Cisco IPICS service the service retains its current state and the user can continue to use the PTT functionality for the channel or VTG that is currently selected However the phone cannot connect to other channels or VTGs until connectivity to the server is re established When the Cisco Unified Wireless IP Phone 7921 is connected to an active Cisco IPICS channel or VTG the phone goes into continuous listening mode In this mode the phone remains in an active receive state even if Cisco IPICS is not transmitting audio In this state the phone continues to draw power from the battery which limits the battery life to approximately eight hours of talk time When the channel or VTG is deactivated the phone enters standby mode to conserve power To ensure that you have adequate an power supply Cisco IPICS Server Administration Guide OL 12997 01 _ Chapter B Setting Up and Using a Cisco Unified IP Phone as a Cisco IPICS Push to Talk Device Step 1 Step 2
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