Cisco Systems EGW 2200 User's Manual
Contents
1. xly Braces enclosing keywords or arguments separated by a vertical line indicate a braces required choice Example tcp udp The QSIG DPNSS Phone System with Cisco EGW 2200 Integration Guide for Cisco Unity Connection 1 1 also uses the following conventions Note A Means reader take note Notes contain helpful suggestions or references to material not covered in the document Caution Means reader be careful In this situation you might do something that could result in equipment damage or loss of data For descriptions and URLs of Cisco Unity Connection documentation on Cisco com see the About Cisco Unity Connection Documentation The document is shipped with Cisco Unity Connection and is available at http www cisco com en US products ps6509 products_documentation_roadmaps_list html Obtaining Documentation Cisco com Cisco documentation and additional literature are available on Cisco com Cisco also provides several ways to obtain technical assistance and other technical resources These sections explain how to obtain technical information from Cisco Systems You can access the most current Cisco documentation at this URL http www cisco com techsupport mi QSIG DPNSS Phone System with Cisco EGW 2200 Integration Guide for Cisco Unity Connection 1 1 OL 8187 01 Appendix Documentation and Technical Assistance Documentation Feedback W You can access the Cisco website2. Phone System A QSIG DPNSS phone system The phone system ready for the integration as described in the installation guide for the phone system and the Cisco EGW 2200 documentation A VoIP gateway configured and connected to the QSIG DPNSS phone system Cisco Unity Connection Server Cisco Unity Connection installed and ready for the integration as described in the Cisco Unity Connection Installation Guide at http www cisco com en US products ps6509 prod_installation_guides_list html A license that enables the applicable number of voice messaging ports A Cisco EGW 2200 ready for the integration as described in the Cisco EGW 2200 documentation The Cisco EGW 2200 connected to the LAN and configured for a QSIG DPNSS backhaul signaling stream from the VoIP gateway Integration Description The QSIG DPNSS integration uses a Cisco EGW 2200 which translates QSIG or DPNSS call signaling into SIP a VoIP gateway and the LAN to connect Cisco Unity Connection and a QSIG DPNSS phone system Figure 1 shows the required connections QSIG DPNSS Phone System with Cisco EGW 2200 Integration Guide for Cisco Unity Connection 1 1 Ea OL 8187 01 _QSIG DPNSS Phone System with Cisco EGW 2200 Integration Guide for Cisco Unity Connection 1 1 Integration Description W Figure 1 Connections Between a QSIG DPNSS Phone System and Cisco Unity Connection Cisco EGW 2200 Cisco Unity QSIG DPNSS VoIP Connection server
3. in Cisco Unity Connection web applications and e mail clients The Number of Voice Messaging Ports to Install The number of voice messaging ports to install depends on numerous factors including QSIG DPNSS Phone System with Cisco EGW 2200 Integration Guide for Cisco Unity Connection 1 1 4 OL 8187 01 _QSIG DPNSS Phone System with Cisco EGW 2200 Integration Guide for Cisco Unity Connection 1 1 Programming the QSIG DPNSS Phone System W The number of calls Cisco Unity Connection will answer when call traffic is at its peak The expected length of each message that callers will record and that users will listen to The number of users The number of calls made for message notification The number of MWIs that will be activated when call traffic is at its peak The number of TRAP connections needed when call traffic is at its peak TRAP connections are used by Cisco Unity Connection web applications and e mail clients to play back and record over the phone The number of calls that will use the automated attendant and call handlers when call traffic is at its peak It is best to install only the number of voice messaging ports that are needed so that system resources are not allocated to unused ports The Number of Voice Messaging Ports That Will Answer Calls The calls that the voice messaging ports answer can be incoming calls from unidentified callers or from users Assign all of the voice messag
4. phone system gateway a QSIG or DPNSS connection QSIG or DPNSS signaling backhaul path SIP signaling path a gt RTP voice path 132956 Call Information The QSIG DPNSS integration sends the following information with forwarded calls The extension of the called party The extension of the calling party for internal calls or the phone number of the calling party if it is an external call and the system uses caller ID The reason for the forward the extension is busy does not answer or is set to forward all calls Cisco Unity Connection uses this information to answer the call appropriately For example a call forwarded to Cisco Unity Connection is answered with the personal greeting of the user If the phone system routes the call to Cisco Unity Connection without this information Cisco Unity Connection answers with the opening greeting Integration Features The QSIG DPNSS integration with Cisco Unity Connection provides the following features Call forward to personal greeting When an incoming call is routed to an unanswered extension the call is forwarded to the voice mail of the user The caller then hears the personal greeting of the user and can leave a message Call forward to busy greeting When an incoming call is routed to a busy extension the call is forwarded to the voice mail of the user The caller then hears the busy greeting if the user enabled it and can leave a mess
5. Edit menu click Transfer Options On the Edit Transfer Option page under Call Transfer click the Extension option and enter the extension of Phone 1 In the Transfer Type field click Release to Switch Click Save Minimize the Cisco Unity Connection Administration window Do not close the Cisco Unity Connection Administration window because you will use it again in a later procedure On the Cisco Unity Connection desktop double click the Tools Depot icon In the left pane of the Tools Depot window expand Switch Integration Tools then double click Port Status Monitor The Port Status Monitor window appears On the Ports menu click Start All and arrange the port monitors so that you can notice which port will handle the calls that you will make mi QSIG DPNSS Phone System with Cisco EGW 2200 Integration Guide for Cisco Unity Connection 1 1 OL 8187 01 _QSIG DPNSS Phone System with Cisco EGW 2200 Integration Guide for Cisco Unity Connection 1 1 Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Step 9 Step 10 Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Testing the Integration W To Test an External Call with Release Transfer From Phone 2 enter the access code necessary to get an outside line then enter the number outside callers use to dial directly to Cisco Unity Connection In the Port Status Monitor note which port handles this call When you hear the
6. For details see the Appendix Using Alternate Extensions and MWIs section on page 15 OL 8187 01 QSIG DPNSS Phone System with Cisco EGW 2200 Integration Guide for Cisco Unity Connection 1 1 g QSIG DPNSS Phone System with Cisco EGW 2200 Integration Guide for Cisco Unity Connection 1 1 HI Setting Up the Cisco EGW 2200 Setting Up the Cisco EGW 2200 For information on setting up the Cisco EGW 2200 refer to the Cisco EGW 2200 documentation Creating a New Integration w ith the QSIG DPNSS Phone System Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 After ensuring that the QSIG DPNSS phone system and Cisco Unity Connection are ready for the integration do the following procedures to set up the integration and to enter the port settings To Create an Integration Log on to Cisco Unity Connection Administration In Cisco Unity Connection Administration expand Telephony Integrations then click Phone System On the Search Phone Systems page on the Phone System menu click New Phone System The Phone System Integration Wizard appears On the Select Phone System Manufacturer page in the Manufacturer field click QSIG DPNSS and click Next On the Select Phone System Model page in the Model field click QSIG DPNSS and click Next On the Set Up Phone System page in the Phone System Name field accept the default name or enter the descriptive name that you want and click Next On the Sele
7. Step 2 Step 3 Step 4 Step 5 On the Edit menu click Message Waiting Indicators On the Message Waiting Indicators page click Add New Enter the following settings Table 9 Settings for the New Message Waiting Indicator Page Field Setting Enabled Check the check box Display Name Enter a description of the MWI Extension Enter the extension for the MWI When entering characters consider the following Enter digits 0 through 9 Do not use spaces dashes or parentheses Enter comma to insert a one second pause Enter and to correspond to the and keys on the phone Phone System Click the name of the phone system that the extension is assigned to Current Status Display only The indication whether the MWI is currently on or off Click Save Repeat Step 3 through Step 6 as necessary To Modify Alternate MWIs In Cisco Unity Connection Administration click User On the Search Users page click the user for whom you want to change an alternate MWI On the Edit menu click Message Waiting Indicators On the Message Waiting Indicators page click the MWI that you want to change On the Edit Message Waiting Indicator page change the applicable settings Table 10 Settings for the New Message Waiting Indicator Page Field Setting Enabled Check or uncheck the check box as applicable Display Name Revise the description of the MWI Extension Revise t
8. amp Note By default the display names for the voice messaging ports are composed of the port group display name followed by incrementing numbers On the Port Basics page enter the following settings The fields in the following table are the ones that you can change Table 4 Settings for the Voice Messaging Ports Field Considerations Enabled Check this check box Answer Calls Check this check box A Caution All voice messaging ports connecting to the phone system must have the Answer Calls box checked Otherwise calls to Cisco Unity Connection may not be answered Perform Message Notification Check this check box to designate the port for notifying users of messages Send MWI Requests Check this check box to designate the port for turning MWIs on and off Allow TRAP Connections Check this check box so that users can use the phone as a recording and playback device in Cisco Unity Connection web applications and e mail clients mi QSIG DPNSS Phone System with Cisco EGW 2200 Integration Guide for Cisco Unity Connection 1 1 Step 18 Step 19 Step 20 Step 21 Step 22 Step 23 Click Save Click Next Repeat Step 17 through Step 19 for all remaining voice messaging ports for the phone system If another phone system integration exists in Cisco Unity Connection Administration expand Telephony Integrations then click Trunk Otherwise skip to Step 25 On the Search Phone System Tr
9. click Add b Enter the following settings for the secondary Cisco EGW 2220 or SIP proxy server and click Save Table 3 Settings for the Cisco EGW 2220 or SIP Proxy Server Field Setting Order lt the order of priority for the Cisco EGW 2220 or SIP proxy server the lowest number is the primary Cisco EGW 2220 or SIP proxy server the higher numbers are the secondary servers gt IP Address or Host lt the IP address or host name of the secondary Cisco EGW 2220 or SIP proxy Name server gt Port lt the IP port of the secondary Cisco EGW 2220 or SIP proxy server that you are integrating with Cisco Unity Connection we recommend that you use the default setting gt amp Note You can click Ping to verify the IP address or host name of the Cisco EGW 2220 or SIP proxy server OL 8187 01 QSIG DPNSS Phone System with Cisco EGW 2200 Integration Guide for Cisco Unity Connection 1 1 jg QSIG DPNSS Phone System with Cisco EGW 2200 Integration Guide for Cisco Unity Connection 1 1 WE Creating a New Integration with the QSIG DPNSS Phone System Step 15 Step 16 Step 17 c Repeat Step 14a and Step 14b for any remaining secondary Cisco EGW 2220 or SIP proxy server in the cluster In Cisco Unity Connection Administration expand Telephony Integrations then click Port On the Search Ports page click the display name of the first voice messaging port that you created for this phone system integration
10. simplify addressing messages to users at the different locations With alternate extensions the number that a user enters when addressing a message to someone at another location can be the same number that the user dials when calling You may also want to use alternate extensions to Handle multiple line appearances on user phones Offer easy message access on direct calls from a cell phone home phone or phone at an alternate work site assuming that the phone number is passed along to Cisco Unity Connection from these other phone systems In addition when such phones are used as alternate extensions and are set to forward to Cisco Unity Connection callers can listen to the user greeting and leave messages for the user just as they would when dialing the primary extension for the user Enable URL based extensions in Cisco Unity Connection for an integration with a SIP phone system How Alternate Extensions Work Before you set up alternate extensions review the following list for information on how alternate extensions work Alternate extensions cannot exceed 30 characters in length By default each administrator defined alternate extension must be at least 3 characters in length while user defined alternate extensions must be at least 10 characters OL 8187 01 QSIG DPNSS Phone System with Cisco EGW 2200 Integration Guide for Cisco Unity Connection 1 1 gy Appendix Using Alternate Extensions andMWIs HZ Alt
11. want to delete e Call handler templates that are associated with the phone system that you want to delete If users user templates call handlers MWI devices or notification devices are associated with this phone system Cisco Unity Connection cannot delete the phone system When you attempt to delete a phone system that still has these items associated with it a status warning will appear with a link to the Delete Phone System Wizard This wizard will guide you to associate all items from the phone system that you want to delete to another phone system All users user templates call handlers MWI devices and notification devices that are associated with a phone system must be reassigned before the phone system can be deleted Note You can see a list of users who are associated with a phone system on the Phone System Associations page for the phone system To view Phone System Associations page on the Phone System Basics page click Phone System Associations on the Edit menu It is not necessary to delete the port groups or ports that belong to a phone system before deleting the phone system integration The member port groups and ports will be automatically deleted with the phone system Note Port groups and ports that do not belong to the phone system will not be affected when the phone system integration is deleted Do the following procedure To Delete an Existing Phone System Integration Step1 Log on to Cisco Unit
12. 5 4 Set up the Cisco EGW 2200 See the Setting Up the Cisco EGW 2200 section on page 6 5 Create the integration See the Creating a New Integration with the QSIG DPNSS Phone System section on page 6 Corporate Headquarters Cisco Systems Inc 170 West Tasman Drive San J ose CA 95134 1706 USA 2005 Cisco Systems Inc All rights reserved QSIG DPNSS Phone System with Cisco EGW 2200 Integration Guide for Cisco Unity Connection 1 1 HM Requirements 6 Test the integration See the Testing the Integration section on page 9 7 If this integration is a second or subsequent integration add the applicable new user templates for the new phone system See the Multiple Integrations Only Adding New User Templates page 13 Task List to Make Changes to an Integration Use the following task list to make changes to an integration after it has been created 1 Start Cisco Unity Connection Administration 2 Make the changes you want to the existing integration See the Changing the Settings for an Existing Integration section on page 13 Task List to Delete an Existing Integration Use the following task list to remove an existing integration 1 Start Cisco Unity Connection Administration 2 Delete the existing integration See the Deleting an Existing Phone System Integration section on page 14 Requirements The QSIG DPNSS integration supports configurations of the following components
13. EGW 2200 Integration Guide for Cisco Unity Connection 1 1 gy QSIG DPNSS Phone System with Cisco EGW 2200 Integration Guide for Cisco Unity Connection 1 1 E Testing the Integration Step 6 Step 7 Step 8 Step 9 Step 10 Step 11 Step 12 Step 13 Step 14 Step 15 Step 16 Step 17 Step 18 Step 19 Step 20 Step 21 Step 22 Table 6 Settings for the New User Page continued Field Setting Display Name Test User Extension lt the extension of Phone 1 gt Click Save On the User Basics page in the Voice Name field record a voice name for the test user In the Phone System field confirm that the phone system selected is the phone system that Phone 1 is connected to Uncheck the Set for Self enrollment at Next Login check box Click Save On the Edit menu click Message Waiting Indicators On the Message Waiting Indicators page click the message waiting indicator If no message waiting indication is in the table click Add New On the Edit Message Waiting Indicator page enter the following settings Table 7 Settings for the Edit MWI Page Field Setting Enabled Check this check box to enable MWIs for the test user Display Name Accept the default or enter a different name Inherit User s Check this check box to enable MWIs on Phone 1 Extension Extension lt the extension of Phone 1 gt Phone System lt the phone system that Phone 1 is connected to gt Click Save On the
14. QSIG DPNSS Phone System w ith Cisco EGW 2200 Integration Guide for Cisco Unity Connection 1 1 Published November 22 2005 This document provides instructions for integrating a QSIG DPNSS phone system with Cisco Unity Connection through a Cisco EGW 2200 Integration Tasks Before doing the following tasks to integrate Cisco Unity Connection with a QSIG DPNSS phone system through a Cisco EGW 2200 confirm that the Cisco Unity Connection server is ready for the integration by completing the appropriate tasks in the Cisco Unity Connection Installation Guide The following task lists describe the process for creating changing and deleting integrations Task List to Create the Integration Cisco SYSTEMS Use the following task list to set up a new integration with a QSIG DPNSS phone system If you are installing a new Cisco Unity Connection server by using the Cisco Unity Connection Installation Guide you may have already completed some of the following tasks 1 Review the system and equipment requirements to confirm that all phone system and Cisco Unity Connection server requirements have been met See the Requirements section on page 2 2 Plan how the voice messaging ports will be used by Cisco Unity Connection See the Planning How the Voice Messaging Ports Will Be Used by Cisco Unity Connection section on page 4 3 Program the QSIG DPNSS phone system See the Programming the QSIG DPNSS Phone System section on page
15. _guides_list ht ml Planning How the Voice Messaging Ports Will Be Used by Cisco Unity Connection Before programming the phone system you need to plan how the voice messaging ports will be used by Cisco Unity Connection Unlike other integrations the hunt group mechanism for a QSIG DPNSS phone system integration is implemented on the Cisco Unity Connection server Within a port group each incoming call hunts for an available voice messaging port among all the ports in a round robin or circular fashion If a voice messaging port in the cluster is set not to answer calls or is not enabled a call reaching that port may receive a busy signal Table describes the voice messaging port settings in Cisco Unity Connection that can be set on Telephony Integrations gt Port of Cisco Unity Connection Administration Table 1 Settings for the Voice Messaging Ports Field Considerations Enabled Check this check box Answer Calls Check this check box A Caution All voice messaging ports connecting to the phone system must have the Answer Calls box checked Otherwise calls to Cisco Unity Connection may not be answered Perform Message Notification Check this check box to designate the port for notifying users of messages Send MWI Requests Check this check box to designate the port for turning MWIs on and off Allow TRAP Connections Check this check box so that users can use the phone as a recording and playback device
16. aced text is used for Key and button names Example Click OK Information that you enter Example Enter Administrator in the User Name box lt gt Angle brackets are used around parameters for which you supply a value angle brackets Example In the Command Prompt window enter ping lt IP address gt Hyphens separate keys that must be pressed simultaneously Example Press Ctrl Alt Delete hyphen OL 8187 01 QSIG DPNSS Phone System with Cisco EGW 2200 Integration Guide for Cisco Unity Connection 1 1 gy Appendix Documentation and Technical Assistance W Obtaining Documentation amp Table 11 QSIG DPNSS Phone System with Cisco EGW 2200 Integration Guide for Cisco Unity Connection 1 1 Conventions continued Convention Description gt A right angle bracket is used to separate selections that you make right angle On menus Example On the Windows Start menu click Settings gt Control bracket Panel gt Phone and Modem Options In the navigation bar of Cisco Unity Connection Administration Example In Cisco Unity Connection Administration expand System Settings gt Advanced x Square brackets enclose an optional element keyword or argument Example square brackets reg e164 xl y Square brackets enclosing keywords or arguments separated by a vertical line vertical line indicate an optional choice Example transport tcp transport udp
17. age Caller ID Cisco Unity Connection receives caller ID information from the phone system if available This information appears in the subject line of the message in the desktop messaging application Easy message access A user can retrieve messages without entering an ID Cisco Unity Connection identifies a user based on the extension from which the call originated A password may be required QSIG DPNSS Phone System with Cisco EGW 2200 Integration Guide for Cisco Unity Connection 1 1 corn QSIG DPNSS Phone System with Cisco EGW 2200 Integration Guide for Cisco Unity Connection 1 1 HI Planning How the Voice Messaging Ports Will Be Used by Cisco Unity Connection Identified user messaging Cisco Unity Connection automatically identifies a user who leaves a message during a forwarded internal call based on the extension from which the call originated Message waiting indication When a message is waiting for a user Cisco Unity Connection notifies the phone system to activate the message waiting indicator MWI on the user extension Integrations with Multiple Phone Systems Cisco Unity Connection can be integrated with multiple phone systems at one time For the most recent information on and instructions for integrating Cisco Unity Connection with multiple phone systems refer to the Multiple Phone System Integration Guide at http www cisco com en US products ps6509 products_installation_and_configuration
18. at this URL http www cisco com You can access international Cisco websites at this URL http www cisco com public countries_languages shtml Product Documentation DVD Cisco documentation and additional literature are available in the Product Documentation DVD package which may have shipped with your product The Product Documentation DVD is updated regularly and may be more current than printed documentation The Product Documentation DVD is a comprehensive library of technical product documentation on portable media The DVD enables you to access multiple versions of hardware and software installation configuration and command guides for Cisco products and to view technical documentation in HTML With the DVD you have access to the same documentation that is found on the Cisco website without being connected to the Internet Certain products also have pdf versions of the documentation available The Product Documentation DVD is available as a single unit or as a subscription Registered Cisco com users Cisco direct customers can order a Product Documentation DVD product number DOC DOCDVD from Cisco Marketplace at this URL http www cisco com go marketplace Ordering Documentation Beginning June 30 2005 registered Cisco com users may order Cisco documentation at the Product Documentation Store in the Cisco Marketplace at this URL http www cisco com go marketplace Nonregistered Cisco com users can order technical d
19. call ended Exit the Port Status Monitor To Delete the Test User In Cisco Unity Connection Administration click Users On the Search Users page check the check box to the left of the test user Click Delete Selected mi QSIG DPNSS Phone System with Cisco EGW 2200 Integration Guide for Cisco Unity Connection 1 1 OL 8187 01 _QSIG DPNSS Phone System with Cisco EGW 2200 Integration Guide for Cisco Unity Connection 1 1 Multiple Integrations Only Adding New User Templates Hi M ultiple Integrations Only Adding New User Templates When you create the first phone system integration this phone system is automatically selected in the default user template The users that you add after creating this phone system integration will be assigned to this phone system by default However for each additional phone system integration that you create you must add the applicable new user templates that will assign users to the new phone system You must add the new templates before you add new users who will be assigned to the new phone system For details on adding new user templates refer to the Adding Changing or Deleting an Account Template chapter in the Cisco Unity Connection User Moves Adds and Changes Guide at http www cisco com en US products ps6509 prod_maintenance_guides_list html For details on selecting a user template when adding a new user refer to the applicable chapter for adding user accounts in the Cisc
20. ct Port Group Template page in the Port Group Template field click QSIG DPNSS PBX via Cisco EGW 2200 and click Next On the Set Up Port Group page enter the following settings and click Next Table 2 Settings for the Set Up Port Group Page Field Setting Port Group Name lt a descriptive name for the port group accept the default name or enter the name that you want gt Contact Line Name lt the voice messaging pilot number that matches the Cisco EGW 2200 dial plan configuration gt Authenticate with SIP If you do not use a SIP proxy server uncheck the check box PORY SETET If you use a SIP proxy server indicate whether you want Cisco Unity Connection to authenticate with the SIP proxy server Authentication User lt the name that Cisco Unity Connection will use to authenticate with the Name SIP proxy server gt Authentication Password lt the password that Cisco Unity Connection will use to authenticate with the SIP proxy server gt Number of Ports lt the number of voice messaging ports that you want to create in this port group gt IP Address or Host Name lt the IP address or host name of the primary Cisco EGW 2200 or SIP proxy server that you are connection to Cisco Unity Connection gt mi QSIG DPNSS Phone System w ith Cisco EGW 2200 Integration Guide for Cisco Unity Connection 1 1 OL 8187 01 _QSIG DPNSS Phone System with Cisco EGW 2200 Integration Guide for Cisco Unity Connectio
21. ernate Extensions Cisco Unity Connection Administration will not accept an extension that is already assigned to another user either as a primary or alternate extension or to a public distribution list call handler directory handler or interview handler Cisco Unity Connection verifies that each alternate extension is unique up to the dialing domain level if applicable before allowing either an administrator or a user to create it All alternate extensions use the same transfer settings as the primary extension In many cases Cisco Unity Connection can activate a message waiting indicator MWI for an alternate extension However depending on the phones and phone systems involved some additional phone system programming may be required to set this up Setting Up Alternate Extensions Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Do the applicable procedure to add modify or delete alternate extensions To Add Administrator Defined Alternate Extensions page 16 To Modify Alternate Extensions page 17 To Delete Alternate Extensions page 17 To Add Administrator Defined Alternate Extensions In Cisco Unity Connection Administration click User On the Search Users page click the user for whom you want to add an alternate extension On the Edit menu click Phone Numbers On the Phone Numbers page click Add New On the New Phone Number page enter the following settings Table 8 Settings
22. field click Supervise Transfer In the Rings to Wait For field enter 3 Click Save Minimize the Cisco Unity Connection Administration window Do not close the Cisco Unity Connection Administration window because you will use it again in a later procedure To Test Supervised Transfer From Phone 2 enter the access code necessary to get an outside line then enter the number outside callers use to dial directly to Cisco Unity Connection On the Port Status Monitor note which port handles this call When you hear the opening greeting enter the extension for Phone 1 Hearing the opening greeting means that the port is configured correctly Confirm that Phone 1 rings and that you do not hear a ringback tone on Phone 2 Instead you should hear the indication your phone system uses to mean that the call is on hold for example music Leaving Phone 1 unanswered confirm that the state of the port handling the call remains Busy This state and hearing an indication that you are on hold mean that Cisco Unity Connection is supervising the transfer Confirm that after three rings you hear the greeting for the test user Hearing the greeting means that Cisco Unity Connection successfully recalled the supervised transfer call During the greeting hang up Phone 2 On the Port Status Monitor confirm that the state of the port handling the call changes to Idle This state means that the port was successfully released when the
23. for the New Phone Number Page Field Setting Phone Type Click the type of phone that will use the extension Display Name Enter a description of the extension Phone Number Enter the extension When entering characters consider the following You can enter an extension up to 30 characters in length SIP integrations can use up to 30 alphanumeric characters Each extension must be unique up to the dialing domain level if applicable Enter digits 0 through 9 Do not use spaces dashes or parentheses Click Save Repeat Step 3 through Step 6 as necessary mi QSIG DPNSS Phone System with Cisco EGW 2200 Integration Guide for Cisco Unity Connection 1 1 OL 8187 01 Appendix Using Alternate Extensions and MWIs Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 1 Step 2 Step 3 Step 4 Step 5 AlternateMWis W To Modify Alternate Extensions In Cisco Unity Connection Administration click User On the Search Users page click the user for whom you want to modify an alternate extension On the Edit menu click Phone Numbers On the Phone Numbers page click the alternate extension that you want to change On the Phone Number page in the Phone Number field change the extension and click Save Repeat Step 3 through Step 5 as necessary To Delete Alternate Extensions In Cisco Unity Connection Administration click User On the Search Users page click the user for whom you want to delete an alte
24. gister register do Note Use the Cisco Product Identification CPI tool to locate your product serial number before submitting a web or phone request for service You can access the CPI tool from the Cisco Technical Support amp Documentation website by clicking the Tools amp Resources link under Documentation amp Tools Choose Cisco Product Identification Tool from the Alphabetical Index drop down list or click the Cisco Product Identification Tool link under Alerts amp RMAs The CPI tool offers three search options by product ID or model name by tree view or for certain products by copying and pasting show command output Search results show an illustration of your product with the serial number label location highlighted Locate the serial number label on your product and record the information before placing a service call Submitting a Service Request Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information After you describe your situation the TAC Service Request Tool provides recommended solutions If your issue is not resolved using the recommended resources your service request is assigned to a Cisco engineer The TAC Service Request Tool is located at this URL http www cisco com techsupport servicerequest For S1 or S2 service requests or if you do
25. he extension for the MWI When entering characters consider the following Enter digits 0 through 9 Do not use spaces dashes or parentheses Enter comma to insert a one second pause Enter and to correspond to the and keys on the phone Phone System Click the name of the phone system that the extension is assigned to Current Status Display only The indication whether the MWI is currently on or off mi QSIG DPNSS Phone System with Cisco EGW 2200 Integration Guide for Cisco Unity Connection 1 1 OL 8187 01 Appendix Documentation and Technical Assistance Step 6 Step 7 Step 1 Step 2 Step 3 Step 4 Step 5 Conventions W Click Save Repeat Step 3 through Step 6 as necessary To Delete Alternate MWIs In Cisco Unity Connection Administration click User On the Search Users page click the user for whom you want to delete an alternate MWI On the Edit menu click Message Waiting Indicators On the Message Waiting Indicators page check the check boxes next to the MWIs that you want to delete Click Delete Selected Appendix Documentation and Technical Assistance Conventions The QSIG DPNSS Phone System with Cisco EGW 2200 Integration Guide for Cisco Unity Connection 1 1 uses the following conventions Table 11 QSIG DPNSS Phone System with Cisco EGW 2200 Integration Guide for Cisco Unity Connection 11 Conventions Convention Description boldfaced text Boldf
26. he one linked in the Contact Summary section of the Security Vulnerability Policy page at this URL http www cisco com en US products products_security_vulnerability_policy html The link on this page has the current PGP key ID in use mi QSIG DPNSS Phone System with Cisco EGW 2200 Integration Guide for Cisco Unity Connection 1 1 OL 8187 01 Appendix Documentation and Technical Assistance Obtaining Technical Assistance W Obtaining Technical Assistance Cisco Technical Support provides 24 hour a day award winning technical assistance The Cisco Technical Support amp Documentation website on Cisco com features extensive online support resources In addition if you have a valid Cisco service contract Cisco Technical Assistance Center TAC engineers provide telephone support If you do not have a valid Cisco service contract contact your reseller Cisco Technical Support amp Documentation Website The Cisco Technical Support amp Documentation website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies The website is available 24 hours a day at this URL http www cisco com techsupport Access to all tools on the Cisco Technical Support amp Documentation website requires a Cisco com user ID and password If you have a valid service contract but do not have a user ID or password you can register at this URL http tools cisco com RPF re
27. ing ports to answer calls You can set voice messaging ports to both answer calls and to dial out for example to set MWIs The Number of Voice Messaging Ports That Will Dial Out Ports that will dial out can do one or more of the following Notify users by phone pager or e mail of messages that have arrived Turn MWIs on and off for user extensions Make a TRAP connection so that users can use the phone as a recording and playback device in Cisco Unity Connection web applications and e mail clients Preparing for Programming the Phone System Record your decisions about the voice messaging ports to guide you in programming the phone system Programming the QSIG DPNSS Phone System A For information on provisioning a QSIG or DPNSS phone system to integrate with Cisco Unity Connection refer to the Cisco EGW 2200 documentation Caution amp In programming the phone system do not send calls to voice messaging ports in Cisco Unity Connection that cannot answer calls voice messaging ports that are not set to Answer Calls For example if a voice messaging port is set only to Dialout MWI do not send calls to it Note You can use alternate extensions to create multiple line appearances enable easy message access from cell phones and simplify addressing messages to users at different locations in Cisco Unity Connection Enabling alternate MWIs lets Cisco Unity Connection turn MWIs on at more than one extension
28. ional performance of your network is impaired but most business operations remain functional You and Cisco will commit resources during normal business hours to restore service to satisfactory levels Severity 4 S4 You require information or assistance with Cisco product capabilities installation or configuration There is little or no effect on your business operations Obtaining Additional Publications and Information Information about Cisco products technologies and network solutions is available from various online and printed sources Cisco Marketplace provides a variety of Cisco books reference guides documentation and logo merchandise Visit Cisco Marketplace the company store at this URL http www cisco com go marketplace Cisco Press publishes a wide range of general networking training and certification titles Both new and experienced users will benefit from these publications For current Cisco Press titles and other information go to Cisco Press at this URL http www ciscopress com Packet magazine is the Cisco Systems technical user magazine for maximizing Internet and networking investments Each quarter Packet delivers coverage of the latest industry trends technology breakthroughs and Cisco products and solutions as well as network deployment and troubleshooting tips configuration examples customer case studies certification and training information and links to scores of in depth online res
29. n 1 1 Step 9 Step 10 Step 11 Step 12 Step 13 Step 14 Creating a New Integration with the QSIG DPNSS Phone System W Table 2 Settings for the Set Up Port Group Page continued Field Setting Test Address Click this button to verify the IP address or host name that you entered The result of the test appears in the text box beside the button Port lt the IP port of the primary Cisco EGW 2200 or SIP proxy server that you are connecting to Cisco Unity Connection we recommend that you use the default setting gt A Caution This setting must match the port setting of the Cisco EGW 2200 or SIP proxy server Otherwise the integration will not function correctly On the Confirm Phone System Settings page confirm the settings that you have entered and click Finish On the Phone System Creation Summary page click Close In Cisco Unity Connection Administration expand Telephony Integrations then click Port Group On the Search Port Groups page click the display name of the port group that you created for the QSIG DPNSS integration S Note By default the display name for a port group is composed of the phone system display name followed by an incrementing number On the Port Group Basics page on the Edit menu click Servers On the Edit Servers page do the following substeps if there is a secondary Cisco EGW 2220 or SIP proxy server Otherwise continue to Step 15 a Under SIP Proxy Servers
30. n and click Go to confirm the phone system integration settings If the test is not successful the Task Execution Results displays one or more messages with troubleshooting steps After correcting the problems test the connection again OL 8187 01 QSIG DPNSS Phone System with Cisco EGW 2200 Integration Guide for Cisco Unity Connection 1 1 gy QSIG DPNSS Phone System with Cisco EGW 2200 Integration Guide for Cisco Unity Connection 1 1 HI Deleting an Existing Phone System Integration Step 10 In the Task Execution Results window click Close Step11 Log off Cisco Unity Connection Administration Deleting an Existing Phone System Integration If you want to delete an existing phone system integration for example you have replaced the phone system with which Cisco Unity Connection originally integrated confirm that the following items are deleted or associated to another phone system e Users including MWI devices and notification devices who are associated with the phone system that you want to delete To see a list of users associated with the phone system in Cisco Unity Connection Administration expand Telephony Integrations gt Phone System click the name of the phone system on the Phone System Basics page on the Edit menu click Phone System Associations User templates that are associated with the phone system that you want to delete System call handlers that are associated with the phone system that you
31. ne System with Cisco EGW 2200 Integration Guide for Cisco Unity Connection 1 1 gy Appendix Documentation and Technical Assistance HI Obtaining Additional Publications and Information QSIG DPNSS Phone System with Cisco EGW 2200 Integration Guide for Cisco Unity Connection 1 1 26 OL 8187 01
32. not have Internet access contact the Cisco TAC by telephone S1 or S2 service requests are those in which your production network is down or severely degraded Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly To open a service request by telephone use one of the following numbers Asia Pacific 61 2 8446 7411 Australia 1 800 805 227 EMEA 32 2 704 55 55 USA 1 800 553 2447 OL 8187 01 QSIG DPNSS Phone System with Cisco EGW 2200 Integration Guide for Cisco Unity Connection 1 1 gy Appendix Documentation and Technical Assistance W Obtaining Additional Publications and Information For a complete list of Cisco TAC contacts go to this URL http www cisco com techsupport contacts Definitions of Service Request Severity To ensure that all service requests are reported in a standard format Cisco has established severity definitions Severity 1 S1 Your network is down or there is a critical impact to your business operations You and Cisco will commit all necessary resources around the clock to resolve the situation Severity 2 S2 Operation of an existing network is severely degraded or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products You and Cisco will commit full time resources during normal business hours to resolve the situation Severity 3 S3 Operat
33. ns and information about networking products and technologies with Cisco experts and other networking professionals Join a discussion at this URL http www cisco com discuss networking World class networking training is available from Cisco You can view current offerings at this URL http www cisco com en US learning index htm service mark of Cisco Systems Inc and Access Registrar Aironet BPX Catalyst CCDA CCDP CCIE CCIP CCNA CCNP CCSP Cisco the Cisco Certified Internetwork Expert logo Cisco IOS Cisco Press Cisco Systems Cisco Systems Capital the Cisco Systems logo Cisco Unity Enterprise Solver EtherChannel EtherFast EtherSwitch Fast Step Follow Me Browsing FormShare GigaDrive HomeLink Internet Quotient IOS iPhone IP TV iQ Expertise the iQ logo iQ Net Readiness Scorecard iQuick Study LightStream Linksys MeetingPlace MGX Networking Academy Network Registrar Packet PIX ProConnect ScriptShare SMARTnet StackWise The Fastest Way to Increase Your Internet Quotient and TransPath are registered trademarks of Cisco Systems Inc and or its affiliates in the United States and certain other countries All other trademarks mentioned in this document or Website are the property of their respective owners The use of the word partner does not imply a partnership relationship between Cisco and any other company 0705R 2005 Cisco Systems Inc All rights reserved OL 8187 01 QSIG DPNSS Pho
34. o Unity Connection User Moves Adds and Changes Guide at http www cisco com en US products ps6509 prod_maintenance_guides_list html Changing the Settings for an Existing Integration Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Step 9 After the integration is set up if you want to change any of its settings for example to add or remove voice messaging ports for an integration do the following procedure To Change the Settings for an Integration Log on to Cisco Unity Connection Administration In Cisco Unity Connection Administration expand Telephony Integrations Click the applicable location Phone System Port Group Port On the Search page click the phone system port group or port for which you want to change settings Enter new settings in the fields that you want to change A Caution If you are adding or removing voice messaging ports make sure you change the settings for the individual ports so that there are an appropriate number of ports set to answer calls and an appropriate number of ports set to dial out Click Save If prompted to restart Cisco Unity Connection in the Windows task bar right click the Cisco Unity Connection icon and click Restart gt Voice Processing Server Role When prompted to confirm stopping the Voice Processing server role click Yes In Cisco Unity Connection Administration in the Related Links drop down list click Check Telephony Configuratio
35. ocumentation from 8 00 a m to 5 00 p m 0800 to 1700 PDT by calling 1 866 463 3487 in the United States and Canada or elsewhere by calling 011 408 519 5055 You can also order documentation by e mail at tech doc store mkp external cisco com or by fax at 1 408 519 5001 in the United States and Canada or elsewhere at 011 408 519 5001 Documentation Feedback You can rate and provide feedback about Cisco technical documents by completing the online feedback form that appears with the technical documents on Cisco com You can send comments about Cisco documentation to bug doc cisco com You can submit comments by using the response card if present behind the front cover of your document or by writing to the following address Cisco Systems Attn Customer Document Ordering 170 West Tasman Drive San Jose CA 95134 9883 We appreciate your comments OL 8187 01 QSIG DPNSS Phone System with Cisco EGW 2200 Integration Guide for Cisco Unity Connection 1 1 gy Appendix Documentation and Technical Assistance HI Cisco Product Security Overview Cisco Product Security Overview Cisco provides a free online Security Vulnerability Policy portal at this URL http www cisco com en US products products_security_vulnerability_policy html From this site you can perform these tasks Report security vulnerabilities in Cisco products Obtain assistance with security incidents that involve Cisco products Register to recei
36. opening greeting enter the extension for Phone 1 Hearing the opening greeting means that the port is configured correctly Confirm that Phone 1 rings and that you hear a ringback tone on Phone 2 Hearing a ringback tone means that Cisco Unity Connection correctly released the call and transferred it to Phone 1 Leaving Phone 1 unanswered confirm that the state of the port handling the call changes to Idle This state means that release transfer is successful Confirm that after the number of rings that the phone system is set to wait the call is forwarded to Cisco Unity Connection and that you hear the greeting for the test user Hearing the greeting means that the phone system forwarded the unanswered call and the call forward information to Cisco Unity Connection which correctly interpreted the information On the Port Status Monitor note which port handles this call Leave a message for the test user and hang up Phone 2 In the Port Status Monitor confirm that the state of the port handling the call changes to Idle This state means that the port was successfully released when the call ended Confirm that the MWI on Phone is activated The activated MWI means that the phone system and Cisco Unity Connection are successfully integrated for turning on MWIs To Test Listening to Messages From Phone 1 enter the internal pilot number for Cisco Unity Connection When asked for your password enter the password for the te
37. oubleshooting steps After correcting the problems test the connection again In the Task Execution Results window click Close Log off Cisco Unity Connection Administration Testing the Integration Step 1 Step 2 Step 3 Step 4 Step 5 To test whether Cisco Unity Connection and the phone system are integrated correctly do the following procedures in the order listed If any of the steps indicate a failure refer to the following documentation as applicable The installation guide for the phone system The setup information earlier in this guide To Set Up the Test Configuration Set up two test extensions Phone 1 and Phone 2 on the same phone system that Cisco Unity Connection is connected to Set Phone 1 to forward calls to the Cisco Unity Connection pilot number when calls are not answered A Caution The phone system must forward calls to the Cisco Unity Connection pilot number in no fewer than four rings Otherwise the test may fail To create a test user for testing in Cisco Unity Connection Administration click Users On the Search Users page on the User menu click New User On the New User page enter the following settings Table 6 Settings for the New User Page Field Setting User Type User with Voice Mailbox User Template lt the applicable user template gt Alias testuser First Name Test Last Name User OL 8187 01 QSIG DPNSS Phone System with Cisco
38. ources You can access Packet magazine at this URL http www cisco com packet iQ Magazine is the quarterly publication from Cisco Systems designed to help growing companies learn how they can use technology to increase revenue streamline their business and expand services The publication identifies the challenges facing these companies and the technologies to help solve them using real world case studies and business strategies to help readers make sound technology investment decisions You can access iQ Magazine at this URL http www cisco com go iqmagazine or view the digital edition at this URL http ciscoiq texterity com ciscoiq sample QSIG DPNSS Phone System with Cisco EGW 2200 Integration Guide for Cisco Unity Connection 1 1 24 OL 8187 01 Appendix Documentation and Technical Assistance Obtaining Additional Publications and Information W Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing developing and operating public and private internets and intranets You can access the Internet Protocol Journal at this URL http www cisco com ipj Networking products offered by Cisco Systems as well as customer support services can be obtained at this URL http www cisco com en US products index html Networking Professionals Connection is an interactive website for networking professionals to share questions suggestio
39. rnate extension On the Edit menu click Phone Numbers On the Phone Numbers page check the check box next to the extensions that you want to delete Click Delete Selected Alternate MWIs You can set up Cisco Unity Connection to activate alternate MWIs when you want a new message for a user to activate the MWIs at up to 10 extensions For example a message left at extension 1001 can activate the MWIs on extensions 1001 and 1002 Cisco Unity Connection uses MWIs to alert the user to new voice messages MWIs are not used to indicate new e mail fax or return receipt messages Setting Up Alternate MWIs Step 1 Step 2 Cisco Unity Connection can activate alternate MWIs Note that depending on the phones and phone systems some additional phone system programming may be necessary Refer to the installation guide for the phone system Do the applicable procedure to add modify or delete alternate MWIs To Add Alternate MWIs for Extensions page 17 To Modify Alternate MWIs page 18 To Delete Alternate MWIs page 19 To Add Alternate M WIs for Extensions In Cisco Unity Connection Administration click User On the Search Users page click the user for whom you want to add an alternate MWI OL 8187 01 QSIG DPNSS Phone System with Cisco EGW 2200 Integration Guide for Cisco Unity Connection 1 1 gy Appendix Using Alternate Extensions andMWIs HI Alternate MWis Step 3 Step 4 Step 5 Step 6 Step 7 Step 1
40. st user Hearing the request for your password means that the phone system sent the necessary call information to Cisco Unity Connection which correctly interpreted the information Confirm that you hear the recorded voice name for the test user if you did not record a voice name for the test user you will hear the extension number for Phone 1 Hearing the voice name means that Cisco Unity Connection correctly identified the user by the extension Listen to the message After listening to the message delete the message Confirm that the MWI on Phone 1 is deactivated The deactivated MWI means that the phone system and Cisco Unity Connection are successfully integrated for turning off MWIs Hang up Phone 1 On the Port Status Monitor confirm that the state of the port handling the call changes to Idle This state means that the port was successfully released when the call ended OL 8187 01 QSIG DPNSS Phone System with Cisco EGW 2200 Integration Guide for Cisco Unity Connection 1 1 gy QSIG DPNSS Phone System with Cisco EGW 2200 Integration Guide for Cisco Unity Connection 1 1 WE Testing the Integration Step 1 Step 2 Step 3 Step 4 Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Step 9 Step 1 Step 2 Step 3 To Set Up Supervised Transfer on Cisco Unity Connection In Cisco Unity Connection Administration on the Edit Transfer Option page for the test user in the Transfer Type
41. unks page on the Phone System Trunk menu click New Phone System Trunk On the New Phone System Trunk page enter the following settings for the phone system trunk and click Save Table 5 Settings for the Phone System Trunk Field Setting From Phone System lt the display name of the phone system that you are creating a trunk for gt To Phone System lt the display name of the previously existing phone system that the trunk will connect to gt Trunk Access Code _ lt the extra digits that Cisco Unity Connection must dial to transfer calls through the gateway to extensions on the previously existing phone system gt OL 8187 01 _QSIG DPNSS Phone System with Cisco EGW 2200 Integration Guide for Cisco Unity Connection 1 1 Step 24 Step 25 Step 26 Step 27 Step 28 Step 29 Testing the Integration W Repeat Step 22 and Step 23 for all remaining phone system trunks that you want to create If prompted to restart Cisco Unity Connection in the Windows task bar right click the Cisco Unity Connection icon and click Restart gt Voice Processing Server Role When prompted to confirm stopping the Voice Processing server role click Yes In Cisco Unity Connection Administration in the Related Links drop down list click Check Telephony Configuration and click Go to confirm the phone system integration settings If the test is not successful the Task Execution Results displays one or more messages with tr
42. ve security information from Cisco A current list of security advisories and notices for Cisco products is available at this URL http www cisco com go psirt If you prefer to see advisories and notices as they are updated in real time you can access a Product Security Incident Response Team Really Simple Syndication PSIRT RSS feed from this URL http www cisco com en US products products_psirt_rss_feed html Reporting Security Problems in Cisco Products Cisco is committed to delivering secure products We test our products internally before we release them and we strive to correct all vulnerabilities quickly If you think that you might have identified a vulnerability in a Cisco product contact PSIRT Emergencies security alert cisco com An emergency is either a condition in which a system is under active attack or a condition for which a severe and urgent security vulnerability should be reported All other conditions are considered nonemergencies Nonemergencies psirt cisco com In an emergency you can also reach PSIRT by telephone 1877 228 7302 1408 525 6532 Tip We encourage you to use Pretty Good Privacy PGP or a compatible product to encrypt any sensitive information that you send to Cisco PSIRT can work from encrypted information that is compatible with PGP versions 2 x through 8 x Never use a revoked or an expired encryption key The correct public key to use in your correspondence with PSIRT is t
43. y Connection Administration Step2 In Cisco Unity Connection Administration expand Telephony Integrations then click Phone System QSIG DPNSS Phone System with Cisco EGW 2200 Integration Guide for Cisco Unity Connection 1 1 14s OL 8187 01 Appendix Using Alternate Extensions and MWIs Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Alternate Extensions W On the Search Phone Systems page check the check box to the left of the phone system that you want to delete Click Delete Selected When prompted to confirm that you want to delete the phone system click OK If prompted to restart Cisco Unity Connection in the Windows task bar right click the Cisco Unity Connection icon and click Restart gt Voice Processing Server Role When prompted to confirm stopping the Voice Processing server role click Yes Log off Cisco Unity Connection Administration Appendix Using Alternate Extensions and MWIs Alternate Extensions On the New Phone Number page for a user you can assign up to nine alternate extensions for the user The primary extension is the one that you assign to each user when the user is added to Cisco Unity Connection Reasons to Use Alternate Extensions There are several reasons that you may want to specify alternate extensions for users For example if you have more than one Cisco Unity Connection server that accesses a single corporate wide directory you may want to use alternate extensions to
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