Cisco Systems CISCO1721 Getting Started Guide
Contents
1. Ireland Israel Italy e Japan Korea e Luxembourg e Malaysia Mexico The Netherlands e New Zealand e Norway Peru Philippines Poland Portugal e Puerto Rico Romania Russia Saudi Arabia e Scotland e Singapore Slovakia Slovenia e South Africa e Spain Sweden e Switzerland e Taiwan Thailand e Turkey Ukraine United Kingdom United States e Venezuela Vietnam Zimbabwe CCSP CCVP the Cisco Square Bridge logo Follow Me Browsing and StackWise are trademarks of Cisco Systems Inc Changing the Way We Work Live Play and Learn and Quick Study are service marks of Cisco Systems Inc and Access Registrar Aironet ASIST BPX Catalyst CCDA CCDP CCIE CCIP CCNA CCNP Cisco the Cisco Certified Internetwork Expert logo Cisco IOS Cisco Press Cisco Systems Cisco Systems Capital the Cisco Systems logo Cisco Unity Empowering the Internet Generation Enterprise Solver EtherChannel EtherFast EtherSwitch Fast Step FormShare GigaDrive GigaStack HomeLink Internet Quotient IOS IP TV iQ Expertise the iQ logo iQ Net Readiness Scorecard LightStream Linksys MeetingPlace MGX the Networkers logo Networking Academy Network Registrar Packet PIX Post Routing Pre Routing ProConnect RateMUX ScriptShare SlideCast SMARTnet StrataView Plus TeleRouter The Fastest Way to Increase Your Internet Quotient and TransPath are registered trademarks of Cisco Systems Inc and or its affiliates in the United States and c2. P Se Sl ee Li IRR Ea 2 I Ll P ZB f p a WAN interface card slot cover Q el MO wy Bp ae abe sn Step3 Hold the WIC by the edges on either side of the card front panel and line up the card edges with the guides inside the card slot as shown in Figure 4 Figure 4 Inserting a WIC Z fy VG Vy A Lay ie J l NZ m A PUNK ES A Q A gt Guides E ES amp S a Sehr J 12 Voo WAN interface card Step4 Insert the card in the slot Gently push it into the router until the front panel of the card is flush with the back panel of the router Step5 Tighten the screws 7 Connecting a PC to the Router In order for the Cisco IOS software to be used to configure the router the router must be connected to a terminal or a PC with terminal emulation software Terminal emulation software should be configured with the following settings 9600 baud 8 data bits no parity bits and 1 stop bit The Cisco 1700 Router Software Configuration Guide describes how to configure the router by using Cisco IOS software Ss Note If it is installed on your router you can use Security Device Manager a web based configuration tool to configure your router If you want to use Security Device Manager skip this section and complete sections 8 and 9 If you want to use the Cisco IOS command line interface CLI you can use the information in this section to connect a PC to the router s console port s
3. Cisco 1721 Router Hardware Installation Guide available on Cisco com e Cisco 1700 Router Software Configuration Guide available on Cisco com e Cisco Security Device Manager Troubleshooting Guide available on Cisco com e The Cisco Warranty card included in the accessory kit which lists telephone numbers e mail addresses and World Wide Web URLs for getting information directly from Cisco Systems For more information about SDM visit http www cisco com go sdm 11 Obtaining Documentation Cisco documentation and additional literature are available on Cisco com Cisco also provides several ways to obtain technical assistance and other technical resources These sections explain how to obtain technical information from Cisco Systems Cisco com You can access the most current Cisco documentation at this URL http www cisco com univercd home home htm You can access the Cisco website at this URL http www cisco com You can access international Cisco websites at this URL http www cisco com public countries_languages shtml Documentation DVD Cisco documentation and additional literature are available in a Documentation DVD package which may have shipped with your product The Documentation DVD is updated regularly and may be more current than printed documentation The Documentation DVD package is available as a single unit Registered Cisco com users Cisco direct customers can order a Cisco Documentation DVD product number D
4. purchased the product If you purchased the product directly from Cisco contact your Cisco Sales and Service Representative Complete the information below and keep it for reference Company product purchased from Company telephone number Product model number Product serial number Maintenance contract number 2 Overview This document describes the steps for installing your Cisco 1721 router with its complement of WAN interface cards WICs Additional documentation can be found on Cisco com Product Serial Number Location The serial number label for Cisco 1721 router is located on the rear of the chassis to the right of the power switch 3 Parts List Your router package should include the following items One Cisco 1721 router One blue RJ 45 to DB 9 console cable One DB 9 to DB 25 adapter One black power supply One black power supply cord Product documentation Items You Need to Provide Depending on your network environment you may need to provide some of the following items to install the router Ethernet hub or switch to connect the router to the local network Straight through Ethernet cables RJ 45 to RJ 45 to connect the router to a broadband xDSL or cable modem and to a hub or switch Cisco WIC s if you did not order the router with WICs already installed Cables to connect WICs to the appropriate WAN services External NT 1 or data service unit channel service unit DSU CSU i
5. 100 Ethernet port Ethernet hub or switch 10 100 or 10 100 Mbps Straight through Ethernet cable Step2 Connect the other end of the cable to a port on the hub or switch 6 Installing the WICs Look for a WIC in one or both of the slots on the back of the router If a card is already installed it can be connected to a WAN line in accordance with the lt Emphasis gt Cisco WAN Interface Cards Hardware Installation Guide that came with the card To install a card in either slot follow these instructions N Note If you are installing a WIC in the router for the first time install the card in the WICO slot to ensure that your software configuration will not be affected if you install a second card at a later time Step 1 Set the power switch to the STANDBY d position and confirm the router is not connected to the power supply A Caution Power must be removed from the system prior to installing or removing WICs to avoid damaging them When WICs are pushed into or pulled out of a router that is powered up it is likely that they could be damaged electrically and will no longer function Step2 Remove the screws that hold the slot cover in place as shown in Figure 3 and then remove the slot cover You should be able to loosen the screws using your fingers however if the screws are very tight you might need to use a Phillips screwdriver Figure 3 Removing the WIC Slot Cover Gl GI gt SA TO gt UA A
6. A 32 2 704 55 55 USA 1 800 553 2447 For a complete list of Cisco TAC contacts go to this URL http www cisco com techsupport contacts Definitions of Service Request Severity To ensure that all service requests are reported in a standard format Cisco has established severity definitions Severity 1 S1 Your network is down or there is a critical impact to your business operations You and Cisco will commit all necessary resources around the clock to resolve the situation Severity 2 S2 Operation of an existing network is severely degraded or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products You and Cisco will commit full time resources during normal business hours to resolve the situation 11 Severity 3 S3 Operational performance of your network is impaired but most business operations remain functional You and Cisco will commit resources during normal business hours to restore service to satisfactory levels Severity 4 S4 You require information or assistance with Cisco product capabilities installation or configuration There is little or no effect on your business operations 15 Obtaining Additional Publications and Information Information about Cisco products technologies and network solutions is available from various online and printed sources Cisco Marketplace provides a variety of Cisco books reference guides and logo mer
7. Cisco SYSTEMS Quick Start Guide Cisco 1721 Router Cabling and Installation So JO a PWN 2 2 2 2 2 a fF WN 06 Including License and Warranty Cisco One Year Limited Hardware Warranty Terms Overview Parts List Connect the Power Supply Connect the Router to Your Local Network Installing the WICs Connecting a PC to the Router Verify Your Installation Configure the Router Using Cisco Router and Security Device Manager For More Information Obtaining Documentation Documentation Feedback Cisco Product Security Overview Obtaining Technical Assistance Obtaining Additional Publications and Information Sy 1 Cisco One Year Limited Hardware Warranty Terms There are special terms applicable to your hardware warranty and various services that you can use during the warranty period Your formal Warranty Statement including the warranties and license agreements applicable to Cisco software is available on Cisco com Follow these steps to access and download the Cisco Information Packet and your warranty and license agreements from Cisco com 1 Launch your browser and go to this URL http www cisco com univercd cc td doc es_inpck cetrans htm The Warranties and License Agreements page appears 2 To read the Cisco Information Packet follow these steps a Click the Information Packet Number field and make sure that the part number 78 5235 03A0 is highlighted b Select the language in which you would like to read the
8. OC DOCDVD gt from the Ordering tool or Cisco Marketplace Cisco Ordering tool http www cisco com en US partner ordering Cisco Marketplace http www cisco com go marketplace Ordering Documentation You can find instructions for ordering documentation at this URL http www cisco com univercd cc td doc es_inpck pdi htm You can order Cisco documentation in these ways e Registered Cisco com users Cisco direct customers can order Cisco product documentation from the Ordering tool http www cisco com en US partner ordering e Nonregistered Cisco com users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters California USA at 408 526 7208 or elsewhere in North America by calling 1 800 553 NETS 6387 12 Documentation Feedback You can send comments about technical documentation to bug doc cisco com You can submit comments by using the response card if present behind the front cover of your document or by writing to the following address Cisco Systems Attn Customer Document Ordering 170 West Tasman Drive San Jose CA 95134 9883 We appreciate your comments 13 Cisco Product Security Overview Cisco provides a free online Security Vulnerability Policy portal at this URL http www cisco com en US products products_security_vulnerability_policy html From this site you can perform these tasks e Report security vulnerabilities in Cisco products e O
9. btain assistance with security incidents that involve Cisco products e Register to receive security information from Cisco A current list of security advisories and notices for Cisco products is available at this URL http www cisco com go psirt If you prefer to see advisories and notices as they are updated in real time you can access a Product Security Incident Response Team Really Simple Syndication PSIRT RSS feed from this URL http www cisco com en US products products_psirt_rss_feed html Reporting Security Problems in Cisco Products Cisco is committed to delivering secure products We test our products internally before we release them and we strive to correct all vulnerabilities quickly If you think that you might have identified a vulnerability in a Cisco product contact PSIRT e Emergencies security alert cisco com e Nonemergencies psirt cisco com 2 Tip We encourage you to use Pretty Good Privacy PGP or a compatible product to encrypt any sensitive information that you send to Cisco PSIRT can work from encrypted information that is compatible with PGP versions 2 x through 8 x Never use a revoked or an expired encryption key The correct public key to use in your correspondence with PSIRT is the one that has the most recent creation date in this public key server list http pgp mit edu 11371 pks lookup search psirt 4 0cisco com amp op index amp exact on In an emergency you can also reach PSIRT by
10. chandise Visit Cisco Marketplace the company store at this URL http www cisco com go marketplace Cisco Press publishes a wide range of general networking training and certification titles Both new and experienced users will benefit from these publications For current Cisco Press titles and other information go to Cisco Press at this URL http www ciscopress com Packet magazine is the Cisco Systems technical user magazine for maximizing Internet and networking investments Each quarter Packet delivers coverage of the latest industry trends technology breakthroughs and Cisco products and solutions as well as network deployment and troubleshooting tips configuration examples customer case studies certification and training information and links to scores of in depth online resources You can access Packet magazine at this URL http www cisco com packet O Magazine is the quarterly publication from Cisco Systems designed to help growing companies learn how they can use technology to increase revenue streamline their business and expand services The publication identifies the challenges facing these companies and the technologies to help solve them using real world case studies and business strategies to help readers make sound technology investment decisions You can access iQ Magazine at this URL http www cisco com go iqmagazine Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineeri
11. document c Click Go The Cisco Limited Warranty and Software License page from the Information Packet appears d Read the document online or click the PDF icon to download and print the document in Adobe Portable Document Format PDF Note You must have Adobe Acrobat Reader to view and print PDF files You can download the reader from Adobe s website http www adobe com 3 Toread translated and localized warranty information about your product follow these steps a Enter this part number in the Warranty Document Number field 78 10747 01C0 b Select the language in which you would like to view the document c Click Go The Cisco warranty page appears d Read the document online or click the PDF icon to download and print the document in Adobe Portable Document Format PDF You can also contact the Cisco service and support website for assistance http www cisco com public Support_root shtml Duration of Hardware Warranty One 1 Year Replacement Repair or Refund Policy for Hardware Cisco or its service center will use commercially reasonable efforts to ship a replacement part within ten 10 working days after receipt of a Return Materials Authorization RMA request Actual delivery times can vary depending on the customer location Cisco reserves the right to refund the purchase price as its exclusive warranty remedy To Receive a Return Materials Authorization RAMA Number Contact the company from whom you
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13. f needed to connect a WIC to WAN services 4 Connect the Power Supply Follow these steps to connect the router to the power supply Step1 Connect the attached power supply cord to the power socket labeled 5 12 12 VDC on the back panel of the router as shown in Figure 1 Figure 1 Separate power cord Step 2 Step 3 Step 4 Step 5 Connecting the Power Supply Power socket Power supply Attached power supply cord Connect the separate power cord to the power socket on the power supply Connect the other end of the separate power cord to a power outlet Turn on the router by pressing the power switch to the on position Confirm that the router has power by checking that the PWR LED on the front panel is on 5 Connect the Router to Your Local Network You need to provide straight through Ethernet cables for connecting the router to the local Ethernet network For more information on these cables refer to the Cabling Specifications chapter in the hardware installation guide that came with the router Follow these steps to connect the router to your local network Step 1 Connect one end of an Ethernet cable to the 10 100 ETHERNET port the yellow port as shown in Figure 2 A Caution Always connect the Ethernet cable to the Ethernet ports on the router Accidentally connecting the cable to the wrong port can damage your router Figure 2 Connecting the Router to Your Local Network 10
14. he Cisco Product Identification Tool link under Alerts amp RMAs The CPI tool offers three search options by product ID or model name by tree view or for certain products by copying and pasting show command output Search results show an illustration of your product with the serial number label location highlighted Locate the serial number label on your product and record the information before placing a service call Submitting a Service Request Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information After you describe your situation the TAC Service Request Tool provides recommended solutions If your issue is not resolved using the recommended resources your service request is assigned to a Cisco TAC engineer The TAC Service Request Tool is located at this URL http www cisco com techsupport servicerequest For S1 or S2 service requests or if you do not have Internet access contact the Cisco TAC by telephone S1 or S2 service requests are those in which your production network is down or severely degraded Cisco TAC engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly To open a service request by telephone use one of the following numbers Asia Pacific 61 2 8446 7411 Australia 1 800 805 227 EME
15. ng professionals involved in designing developing and operating public and private internets and intranets You can access the Internet Protocol Journal at this URL http www cisco com ipj World class networking training is available from Cisco You can view current offerings at this URL http www cisco com en US learning index html 12 13 14 15 Cisco SYSTEMS e Corporate Headquarters European Headquarters Americas Headquarters Asia Pacific Headquarters Cisco Systems Inc Cisco Systems International BV Cisco Systems Inc Cisco Systems Inc 170 West Tasman Drive Haarlerbergpark 170 West Tasman Drive 168 Robinson Road San Jose CA 95134 1706 Haarlerbergweg 13 19 San Jose CA 95134 1706 28 01 Capital Tower USA 1101 CH Amsterdam USA Singapore 068912 www cisco com The Netherlands www cisco com www cisco com Tel 408 526 4000 www europe cisco com Tel 408 526 7660 Tel 65 6317 7777 800 553 NETS 6387 Tel 31020 357 1000 Fax 408 527 0883 Fax 65 6317 7799 Fax 408 526 4100 Fax 31020 357 1100 Cisco Systems has more than 200 offices in the following countries Addresses phone numbers and fax numbers are listed on the Cisco Web site at www cisco com go offices Argentina Australia e Austria Belgium Brazil e Bulgaria Canada e Chile e China PRC Colombia Costa Rica Croatia Cyprus Czech Republic Denmark Dubai UAE Finland France Germany Greece e Hong Kong SAR Hungary India e Indonesia
16. o that you can access the IOS CLI Follow these steps to connect the router to a terminal or PC Step 1 Connect the RJ 45 end of the included console cable to the CONSOLE port on the back panel of the router as shown in Figure 5 Figure 5 Connecting the Console Cable to the Router Console port Blue console cable To PC or terminal Step2 Connect the DB 9 end of the console cable to the console port also called the serial port on your PC If this adapter does not fit your PC console port you must provide an adapter that fits 3 Verify Your Installation You can verify that you have correctly installed your router by checking the LEDs as described in Table 1 Table 1 LEDs That Verify Installation LED Panel What to Look For PWR Front On when power is being supplied to the router OK Front On when the router software is loaded and functional Blinking when the router is running a power on self test POST Continual blinking can indicate a problem with the router although the LED will also blink if the router is in ROMMON mode Refer to the Troubleshooting chapter in the Cisco 1721 Router Hardware Installation Guide for more information LINK Back On when the router is correctly connected to the Ethernet network through the 10 100 ETHERNET port FDX Back On when the Ethernet port is operating in full duplex mode 100 Back On when the 10 100 ETHERNET port is operating at 100 Mbp
17. s ETH ACT Front Blinking when there is network traffic on the local Ethernet LAN WICO ACT and WIC1 ACT Front On solid or blinking when there is data traffic on the corresponding WIC port Refer to Table 1 4 in Chapter 1 Cisco 1721 Router Overview ofthe Cisco 1721 Router Hardware Installation Guide for detailed information WICO OK and WIC1 OK Back On when a WIC is correctly installed in the corresponding WIC slot MOD OK Back On when the VPN hardware encryption module is installed and recognized by the IOS 9 Configure the Router Using Cisco Router and Security Device Manager Cisco Router and Security Device Manager SDM is a web based configuration tool that allows you to configure LAN and WAN interfaces routing Network Address Translation NAT firewalls VPNs and other features on your router If SDM is installed on your router configure the router by following the instructions in the Cisco Router and Security Device Manager SDM Quick Start Guide If this document was not shipped with your router you can obtain SDM and instructions for installing it on your router from the following location http www cisco com pcgi bin tablebuild pl sdm To obtain the SDM release notes and other SDM documentation go to http www cisco com golsdm and click the Technical Documentation link 10 For More Information For more information about installing or configuring your Cisco 1721 router see the following e
18. telephone e 1 877 228 7302 e 1408 525 6532 10 14 Obtaining Technical Assistance For all customers partners resellers and distributors who hold valid Cisco service contracts Cisco Technical Support provides 24 hour a day award winning technical assistance The Cisco Technical Support Website on Cisco com features extensive online support resources In addition Cisco Technical Assistance Center TAC engineers provide telephone support If you do not hold a valid Cisco service contract contact your reseller Cisco Technical Support Website The Cisco Technical Support Website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies The website is available 24 hours a day 365 days a year at this URL http www cisco com techsupport Access to all tools on the Cisco Technical Support Website requires a Cisco com user ID and password If you have a valid service contract but do not have a user ID or password you can register at this URL http tools cisco com RPF register register do Ss Note Use the Cisco Product Identification CPI tool to locate your product serial number before submitting a web or phone request for service You can access the CPI tool from the Cisco Technical Support Website by clicking the Tools amp Resources link under Documentation amp Tools Choose Cisco Product Identification Tool from the Alphabetical Index drop down list or click t
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