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Cisco Systems 7985G User's Manual

1. See outgoing picture in full Press AY Selfview button Press Selfview button again screen to switch back See outgoing picture as a smaller Press dE PiP button picture Move the PiP to another corner Press dE PiP button repeatedly to move the PiP to the other of the screen three corners of the screen Hide the PiP The fourth time that you press da j PiP button the PiP disappears Muting Video or Audio Mute disables the video or audio input for your handset headset speakerphone and external microphone With Video Mute enabled you can see other parties on a call but they cannot see you With Audio Mute enabled you can hear other parties on a call but they cannot hear you The video and audio mute buttons remains until you turn it off If you want to Then Toggle Video Mute on Press Video Mute button Toggle Video Mute off Press z Video Mute button Toggle Audio Mute on Press Audio Mute button Toggle Audio Mute off Press QLD Audio Mute button Cisco Unified IP Video Phone 7985G Phone Guide 23 Transferring Calls Transfer redirects a connected call The target specifies the number to which you want to transfer the call If you want to Then Transfer a call without talking to the transfer recipient During a connected call press Transfer and enter the target number When you receive the call ringing sound press Transfer again Talk to th
2. Allow others to view or join any Press Private calls on a shared line Tips e If the phone that shares your line has Privacy enabled you can make and receive calls using the shared line as usual However you cannot add yourself to existing calls on the shared line and the barge softkeys will not be available to you e The privacy feature applies to all shared lines on the phone Consequently if you have multiple shared lines on your phone and Privacy is enabled coworkers will not be able to view or barge calls on any of your shared lines Cisco Unified IP Video Phone 7985G Phone Guide 33 Storing and Retrieving Parked Calls You can park a call when you want to store the call so you or someone else can retrieve it from another phone in the Cisco Unified CallManager system for example at a coworker s desk or in a conference room Call Park designates a special feature that your system administrator may configure for you If you want to Then Store an active call by using During a call press Park you may need to press the more softkey first Call Park This prompts your phone to store the call Make a note of the call park number that displays on your screen and hang up Retrieve a parked call From any Cisco Unified IP Video Phone in your network enter the call park number to connect to the call N Note You have limited time to retrieve the parked call before it reverts to ringing at its origin
3. LCD e Ergonomically correct camera and screen position e Integrated keypad for both voice and video calls e Softkeys for easy control of the video phone e Handset speakerphone and headset jack e Access to network data and services e Online control from your User Options web pages Customize your phone features by using a web browser on your computer e A comprehensive online help system Obtain helpful tips descriptions and procedures directly from your phone The sections that follow provide you with an overview of your video phone and tips for interacting with it Even if you have used other Cisco Unified IP Phones you will find it useful to review this information to learn about the new features that are offered on the Cisco Unified IP Video Phone 79856 Understanding Buttons and Hardware Your Cisco Unified IP Video Phone 7985G includes the following hardware features e Speakerphone or headset mode support e Five softkey buttons for access to telephony features e Four feature buttons to provide easy access to messages directories services and settings e One button access to built in online help e Video specific buttons Display Brightness Selfview and Picture in Picture PiP 8 78 16798 02 An Overview of Your Video Phone e Button for displaying the lines of the video phone Refer to the following graphics and table for detailed descriptions Cisco Unified IP Video Phone 7985G Overview 1 Camera The camera
4. 32 Highlight a remote in use call on your touchscreen and press cBarge You may need to press the more softkey to display cBarge Other parties hear a tone and brief audio interruption and call information changes on the phone screen Note that unlike Barge cBarge converts the call into a standard conference call allowing you to add new conference participants to the call To learn more about conference features that you can use with cBarge see the Making Conference Calls section on page 26 When you hang up the call remains a conference call provided at least three participants remain on the line 78 16798 02 Advanced Call Handling Tips e Barge and cBarge softkeys are not available for private calls e You cannot barge an encrypted call if the phone you are using is not configured for encryption When your barge attempt fails for this reason your phone plays a fast busy tone e You will be disconnected from a call that you have joined using Barge if the call is put on hold transferred or turned into a conference call Preventing Others from Viewing or Barging a Shared Line Call If you use a shared line you can use the Privacy feature to prevent others who share this line from viewing or barging your calls adding themselves to calls on the shared lines using the Barge or cBarge feature If you want to Then Prevent others from viewing or Press Private joining any calls on a shared line
5. e Advanced Call Handling section on page 29 e Using a Shared Line section on page 31 e Using the Extension Mobility Services section in the document Customizing Your Cisco Unified IP Phone on the Web Answer calls frequently or handle calls on someone behalf Ask your system administrator to set up the AutoAnswer feature for your phone Cisco Unified IP Video Phone 7985G Phone Guide See the Using AutoAnswer with a Headset or the Speakerphone section on page 37 47 Troubleshooting Your Video Phone This section provides troubleshooting information for your Cisco Unified IP Video Phone General Troubleshooting This section provides information to help you troubleshoot general problems with your video phone For more information see your system administrator Symptom Explanation You cannot hear a dial tone or complete a call One or more of the following factors might apply e You must log into the Extension Mobility service e You must enter a client matter code or forced authorization code after dialing a number e Your phone has time of day restrictions that prevent you from using some features during certain hours of the day The Settings button is unresponsive The phone screen appears blank Your system administrator might have disabled mano settings button on your phone The screen has gone into sleep mode to save power after a period of inactivity
6. See the Placing a Video Call section on page 19 Put calls on hold See the Using Hold and Resume section on page 22 Mute calls See the Muting Video or Audio section on page 23 Transfer calls See the Transferring Calls section on page 24 Make conference calls See the Making Conference Calls section on page 26 Share a number See the Using a Shared Line section on page 31 Use your video phone as a speakerphone See the Using a Headset and Speakerphone section on page 36 Change the ringer or call volume Choose a different ring sound See the Adjusting the Volume section on page 38 See the Customizing Alert Tone section on page 39 Customize the brightness of your screen See the Adjusting Monitor Brightness section on page 39 Cisco Unified IP Video Phone 7985G Phone Guide 1 Finding Additional Information You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this URL http www cisco com univercd cc td doc product voice c_ipphon index htm You can access the Cisco website at this URL http www cisco com International Cisco websites can be accessed from this URL http www cisco com public countries_languages shtml More Information about Customizing Your Phone on the Web Your Cisco Unified IP Phone is a network device that can share information with other network devices in your
7. URL http www cisco com univercd cc td doc es_inpck cetrans htm The Warranties and License Agreements page appears 2 To read the Cisco Information Packet follow these steps a Click the Information Packet Number field and make sure that the part number 78 5235 03A0 is highlighted Select the language in which you would like to read the document Click Go The Cisco Limited Warranty and Software License page from the Information Packet appears e 7 Read the document online or click the PDF icon to download and print the document in Adobe Portable Document Format PDF L Note Note You must have Adobe Acrobat Reader to view and print PDF files You can download the reader from Adobe s website http www adobe com 3 To read translated and localized warranty information about your product follow these steps a Enter this part number in the Warranty Document Number field 78 10747 01C0 b Select the language in which you would like to view the document c Click Go The Cisco warranty page appears d d Read the document online or click the PDF icon to download and print the document in Adobe Portable Document Format PDF You can also contact the Cisco service and support website for assistance http www cisco com public Support_root shtml Duration of Hardware Warranty One 1 Year 50 78 16798 02 Cisco One Year Limited Hardware Warranty Terms Replacement Repair or Refund Policy for Hardware C
8. Wake the screen by lifting the handset or by pressing any button such as TP volume button The softkey that you want to use does not appear One or more of the following factors might apply e You must press more to reveal additional softkeys e You must change the line state for example go off hook or have a connected call e Your phone is not configured to support the feature associated with that softkey Join fails Join requires multiple selected calls Be sure that you have selected at least one call in addition to the active call which is selected automatically Join also requires the selected calls to be on the same line If necessary transfer calls to one line before joining them Barge fails and results in a fast busy tone 48 You cannot barge an encrypted call if the phone you are using is not configured for encryption When your barge attempt fails for this reason your phone plays a fast busy tone 78 16798 02 Symptom Explanation You are disconnected from a call that you joined using Barge You will be disconnected from a call that you have joined using Barge if the call is put on hold transferred or turned into a conference call Cisco CallBack fails The other party might have call forwarding enabled Viewing Phone Administration Data Your system administrator might ask you to access administration data on your video phone for troubleshooting purposes If you
9. and Directories 40 Using Call Logs 40 Using Corporate Directory on Your Phone 42 Accessing Voice Messages 43 Accessing Your User Options Web Pages 44 Logging In to the User Options Web Pages 44 subscribing to Phone Services 45 Understanding Additional Configuration Options 46 Troubleshooting Your Video Phone 48 General Troubleshooting 48 Viewing Phone Administration Data 49 Using the Quality Reporting Tool 49 Cisco One Year Limited Hardware Warranty Terms 50 Index 52 78 16798 02 W Getting Started Using this Guide This guide provides you with an overview of the features that are available on your phone You can read the guide completely for a solid understanding of your phone s capabilities or refer to the following table for pointers to commonly used sections If you want to Then Explore your video phone on your Press A Help button on the phone when you need own assistance Review safety information See the Safety and Performance Information section on page 3 Use your video phone after it is installed Start with the An Overview of Your Video Phone section on page Connect your video phone See the Connecting Your Video Phone section on page 6 Learn what the buttons mean See the Understanding Buttons and Hardware section on page Learn about the screen See the Understanding the Screen Layout section on page 12 Make calls
10. another phone such as a phone in a conference room Use Call Park See the Picking Up a Ringing Call to Your Phone section on page 30 Use your phone to answer a call that is ringing on another phone Use Call Pickup See the Picking Up a Ringing Call to Your Phone section on page 30 Answer a priority call Hang up the current call and press Answer See the Prioritizing Critical Calls section on page 34 Send an incoming call directly to the voice messaging system Press iDivert The incoming call automatically transfers to your voice message greeting Cisco Unified IP Video Phone 7985G Phone Guide 21 Ending a Video Call End a video call the same way as you end a telephone call hang up See the table below for details If you want to Then Hang up while you are using the Return the handset to its cradle or press EndCall handset Hang up while you are using the Press uu Headset button if it is lit Or if you want to headset keep headset mode activated keep the button lit after hanging up press EndCall Hang up while you are using the Press Quay Headset button or EndCall speakerphone Hang up one call but preserve another Press EndCall If necessary remove the call from hold first call on the same line Placing a Telephone Call When you dial a telephone number the call will automatically be set up as a telephone call To place a telephone call use o
11. button gt Missed Calls Placed Calls or Received Calls Each stores up to 100 records To view a truncated listing highlight it and press EditDial Erase your call logs Press aa Directories button then press Clear Doing so erases all records in all logs Dial from a call log while not on another call 40 1 Choose au Directories button gt Missed Calls Placed Calls or Received Calls Highlight a call record from the log If you need to edit the displayed number press EditDial followed by lt lt or gt gt To delete the number press EditDial followed by Delete You may need to press the more softkey to display Delete 4 Go off hook to place the call 78 16798 02 Using Call Logs and Directories If you want to Then Dial from a call log 1 Choose aa Directories button gt Missed Calls Placed Calls or while connected to Received Calls another call 2 Highlight a call record from the log 3 If you need to edit the displayed number press EditDial followed by lt lt or gt gt To delete the number press EditDial followed by Delete You may need to press the more softkey to display Delete 4 Press Dial 5 Choose a menu item to handle the original call Hold Puts the first call on hold and dials the second Transfer Transfers the first party to the second and drops you from the call Press Transfer again after dialing to complete the action Confe
12. company including your computer You can use your Cisco CallManager User Options web pages to establish and customize phone services and to control phone features and settings from your computer This guide provides a brief overview of these capabilities For complete instructions refer to Customizing Your Cisco Unified IP Phone on the Web at the following URL http www cisco com univercd cc td doc product voice c_ipphon index htm 2 78 16798 02 Getting Started Safety and Performance Information Installing and Using Your Video Phone Read the following safety notices before installing or using your Cisco Unified IP Video Phone A Warning gt Warning Warning gt Warning gt Warning gt Warning Cisco Unified IP Video Phone 7985G Phone Guide IMPORTANT SAFETY INSTRUCTIONS This warning symbol means danger You are in a situation that could cause bodily injury Before you work on any equipment be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents Use the statement number provided at the end of each warning to locate its translation in the translated safety warnings that accompanied this device SAVE THESE INSTRUCTIONS Read the installation instructions before you connect the system to its power source Ultimate disposal of this product should be handled according to all national laws and regulations Do not wo
13. mute button See the Obtaining a Headset section on page 36 for headset purchasing information Use the speakerphone Press Speaker button to toggle speakerphone mode on or off Many of the actions that you can take to dial a number or answer a call automatically trigger speakerphone mode assuming that the handset is in its cradle and the Headset button is not lit Switch to the headset or Press Speaker button or 0 Headset button then speakerphone from the handset hang up the handset during a call Switch to the handset from the Lift the handset without pushing any buttons speakerphone or headset during a call Tips e See the Connecting Your Video Phone section on page 6 to locate the headset port e See the Basic Call Handling section on page 19 for detailed instructions about how to use the headset and speaker to place answer end and otherwise handle calls Obtaining a Headset Your phone supports 2 5mm 3 pole headset jacks For information about purchasing headsets see the following URL http www plantronics com products mobile 36 78 16798 02 Using a Headset and Speakerphone Using AutoAnswer with a Headset or the Speakerphone You might use AutoAnswer if you receive a high volume of incoming calls or handle calls on behalf of others AutoAnswer is configured on the CallManager Your system administrator configures AutoAnswer to work with either your speakerph
14. on hook on hold ringing connected and so on Icon Call State Description Connected call A type of active call in which you are currently connected to the other party Many phone features require that you have a connected call Off hook A type of active call in which you are actively dialing a number or an outgoing call is ringing You have not yet connected with the other party See the Placing a Video Call section on page 19 for details EDO On hook No call activity on this line You might be using on hook dialing features but the call is not in progress until you go off hook See the Placing a Video Call section on page 19 for details Ringing A incoming call is ringing on one of your lines See the Placing a Video Call section on page 19 for details Call on hold The call is on hold See the Using Hold and Resume section on page 22 for details Shared line Another phone that shares the line has an active connected call See the Using a Shared Line section on page 31 for details SIA B Going On Hook and Off Hook Some phone tasks and instructions differ depending on whether the phone is on hook or off hook e On Hook The phone handset rests in the cradle no calls are active and you do not have an active dial tone Your phone provides on hook dialing which enables you to enter or choose phone numbers before activating the call e Off Hook The phone ha
15. or after invoking a dial tone Doing so adjusts the volume level for the currently active audio mode For example if you increase the volume while you are using the handset you do not affect the speakerphone volume Press Save to preserve the new volume as the default level for this audio mode If you adjust the handset headset or speakerphone volume without saving the change the volume will revert to the previously saved level the next time that you use that audio mode Adjust the volume level for the ringer 38 Press ATP Volume button while the handset is in the cradle and the headset and speakerphone buttons are off The new ringer volume gets saved automatically 78 16798 02 Using Phone Settings Customizing Alert Tone You can customize the way that your phone indicates the presence of an incoming call If you want to Then Change the Alert Tone Choose Settings gt User Preferences gt Alert Tone and select a phone line or the default ring setting Choose a ring type to play a sample of it When you have selected the ring that you want press Select and Save Press Cancel to revert to the previously saved setting Download Alert Tones You can download more Alert Tones to your Video Phone from the Cisco Unified CallManager Adjusting Monitor Brightness You can adjust the monitor brightness on your screen If you want to Then Change the monitor brightness Press D
16. provides manual tilt and focus Turn the lens to adjust focus Tilt the camera by manually adjusting the tilt angle with the wheel to the right of the lens je Tip Press the Selfview button first to see your video picture 2 Microphone Your phone includes a microphone that is located at the top of the phone 3 LCD monitor Your phone includes an integrated 8 4 inch LCD monitor 4 Handset Your Cisco Unified IP Video Phone 7985G includes a handset that is held in place by magnets Cisco Unified IP Video Phone 7985G Phone Guide 9 5 Speaker Your phone includes a speaker that is located between the keypad and the screen 6 Camera lens Use a camera lens cap that is located at the back side of the phone to cover the cap docking lens when the phone is not in use The camera lens cap protects the lens and also prevents you from involuntary broadcasting your video image 7 Keypad The keypad contains all the keys that you need to control the system Cisco Unified IP Video Phone 7985G Keypad 5 JEL Bru 3 DEF y 6 uuo j f Svovzy 1 Line button Toggles the Line menu on and off The Line menu displays the available lines on your phone and allows you to change between lines The Line menu ay l also displays speed dials if you have any 2 Notification lamp Flashes when you have an incoming call and when you have voice mail CO 3 Display button Toggles the menu on and off 10 78 1679
17. 8 02 An Overview of Your Video Phone 4 Brightness button Controls monitor brightness See the Adjusting Monitor Brightness gt section on page 39 5 Softkeys Activates features presented on the corresponding softkeys on the screen CIS 6 Selfview button Switches the video image from incoming to outgoing video See the Displaying Your Outgoing Video Picture section on page 23 7 Picture in Picture Displays a smaller picture of the outgoing video Press the Picture in Picture da PiP button once and the PiP appears in the upper right corner Press the PiP button again to move the picture to the other three corners of the screen and finally hide it See the Displaying Your Outgoing Video Picture section on page 23 8 Help button Toggles the Help menu See the Getting Help on Your Phone section on page 14 9 Number and letter Allows you to dial phone numbers enter letters and choose menu items buttons You can also use the number keys to choose menu items 10 Cancel button Allows you to go back Use the Cancel button to delete data when you are A in an input field 11 Headset button Toggles the headset on or off 12 Navigation button Allows you to scroll through menus and highlight items Use this button in conjunction with softkeys to activate highlighted items You can move the left and right arrows to navigate and edit text fields The center button act
18. Cisco SYSTEMS fa Guide Cisco Unified IP Video Phone 7985G INCLUDING LICENSE AND WARRANTY Corporate Headquarters Cisco Systems Inc 170 West Tasman Drive San Jose CA 95134 1706 USA http www cisco com Tel 408 526 4000 800 553 NETS 6387 Fax 408 526 4100 Common Phone Tasks View online help on the phone Press D Place a call Go off hook before or after dialing a number Redial a number Press Redial Or press the Navigation button while on hook to see your Placed Calls log Switch to the handset during a call Pick up the handset Switch to the Press or 3 speaker or headset then hang up the during a call handset Mute your phone Press Use your call logs Press zz to choose a call log To dial highlight a listing and go off hook Edit a number Press EditDial lt lt or gt gt Hold resume a call Press Hold or Resume Transfer a call to a new number Press Transfer enter the number then press Transfer again Start a standard conference call Cisco SYSTEMS Press more gt Confrn dial the participant then press Confrn again Cisco Cisco IOS Cisco Systems and the Cisco Systems logo are registered trademarks of Cisco Systems Inc or its affiliates in the United States and certain other countries All other brands names or trademarks mentioned in this document or Website are the property of their respect
19. D Brightness button and adjust brightness with Up Down You can also choose Settings gt User Preferences gt Monitor Brightness To make adjustments press Up Down then press Save Press Cancel to revert to the previously saved setting Adjusting Camera Brightness Hue and Saturation You can adjust the camera brightness hue and saturation If you want to Then Change camera brightness Choose Settings gt User Preferences gt Camera Settings and select Brightness To make adjustments press Up Down then press Save Press Cancel to revert to the previously saved setting Change camera hue Choose Settings gt User Preferences gt Camera Settings and select Hue To make adjustments press Up Down then press Save Press Cancel to revert to the previously saved setting Change camera saturation Choose Settings gt User Preferences gt Camera Settings and select Saturation To make adjustments press Up Down then press Save Press Cancel to revert to the previously saved setting Cisco Unified IP Video Phone 7985G Phone Guide 39 Using Call Logs and Directories This section describes how you can use feature buttons to access call logs and directories To access both features use the a Directories button Using Call Logs Your phone maintains records of your missed placed and received calls If you want to Then View your call logs Choose Maa Directories
20. Your Phone Your system administrator might enable Call PickUp for your phone if you share call handling responsibilities with co workers Call PickUp allows you to answer a call that is ringing on a coworker s phone by redirecting the call to your own phone You can use Call PickUp features to handle calls for co workers who are in your call pickup group PickUp who are in another pickup group GPickUp or who are in a group associated with your group OPickUp If you want to Then Answer a call that is ringing on Press PickUp to connect the call You might have to go another extension within your group off hook to press PickUp If your system administrator did not enable auto pickup the call will ring on your phone when you press PickUp In this case press Answer to connect the call Answer a call that is ringing on Press GPickUp to connect the call You might have to go another extension outside of your off hook to press GPickUp Enter the group pickup code group provided by your system administrator to connect to the call If your system administrator did not enable auto pickup the call will ring on your phone when you press GPickUp and enter the group pickup code In this case press Answer to connect the call Answer a call that is ringing on Press OPickUp to connect the call You might have to go another extension in your group or off hook to press OPickUp in associated group If your system administra
21. able on most phones e Join Use this softkey to establish a standard conference among several calls who are already on the line e cBarge Use this softkey to establish a standard conference call on a shared line Your system administrator must configure this optional feature that is available only for shared lines e Meet Me Use this softkey to host a conference up to 100 participants depending on configuration that requires participants to call an established number at a specific time Your system administrator must configure this optional feature for you Starting and Joining a Standard Conference A standard conference allows at least three people to participate in a single call The conference gets set up as an audio conference or a video conference depending on how your system administrator configured your phone The system administrator also configures what kind of view that is displayed The VidMode softkey allows the user to switch between Voice Activated and Continuous view of the conference Voice Activated view displays the speaking part in full screen Continuous view displays all participants on the screen simultaneously If you want to Then Invite current callers to join a With two or more calls on a single line scroll to highlight any call standard conference on the line and press Select Repeat this process for each call that you want to add to the conference From one of the selected calls press Join You
22. after dialing to complete the action e EndCall Disconnects the first call and dials the second Use the numbers on your keypad to enter characters on your phone screen Use the Navigation button on your phone to move between input fields 42 78 16798 02 Accessing Voice Messages To access voice messages use the Messages button SN Note Your company determines the voice messaging service that your phone system uses For the most accurate and detailed information about this service refer to the documentation that came with your voice message service If you want to Then Set up and personalize your voice messaging service Press CE Messages button and follow the voice instructions If a pop up messages menu displays on your screen choose an appropriate menu item See whether you have a new voice message Look at your phone for the following indicators e The red notification lamp is lit e An envelope icon lt j Voice message icon displays on your screen Listen to your voice messages or access the voice messages menu Press CE Messages button Depending on your voice messaging service pressing yg Messages button either auto dials the message service or provides a pop up menu on your screen If you see the pop up menu choose Voice Mail or Voice Messages to auto dial your voice messaging system Send a call to your voice message system Press iDivert The iD
23. al destination Your system administrator can explain this time limit Tracing Suspicious Galls If you are receiving suspicious or malicious calls your system administrator can add the Malicious Call Identification MCID feature to your phone This feature enables you to identify an active call as suspicious which initiates a series of automated tracking and notification messages If you want to Then Identify a suspicious call Press MCID You will receive a special tone and see the message MCID successful on your phone The call remains active until you end the call Prioritizing Critical Calls In some specialized environments such as military or government offices you might need to make and receive urgent or critical calls These critical calls might require higher priority handling such as being able to preempt other calls If you have the need for this specialized call handling your system administrator can add Multilevel Precedence and Preemption MLPP to your phone Keep these terms in mind e Precedence indicates the priority associated with a call 34 78 16798 02 Advanced Call Handling Preemption is the process of ending an existing lower priority call while accepting a higher priority call that is sent to your phone If you want to Then Choose a priority precedence level for an outgoing call Contact your system administrator for a list of corresponding precedence number
24. all Update Refresh content VidMode Choose a video display mode lt lt Delete entered characters gt gt Move through entered characters ii DA Speed dial button configured Message waiting Headset Contents Getting Started 1 Using this Guide 1 safety and Performance Information 3 Accessibility 5 Connecting Your Video Phone 6 An Overview of Your Video Phone 8 Understanding Buttons and Hardware 8 Understanding the Screen Layout 12 Getting Help on Your Phone 14 Understanding Feature Functionality and Availability 18 Basic Call Handling 19 Before You Make a Video Call 19 Placing a Video Call 19 Answering a Video Call 21 Ending a Video Call 22 Placing a Telephone Call 22 Using Hold and Resume 22 Displaying Your Outgoing Video Picture 23 Muting Video or Audio 23 Transferring Calls 24 Forwarding Your Calls to Another Number 25 Making Conference Calls 26 Advanced Call Handling 29 speed dialing 29 Cisco Unified IP Video Phone 7985G Phone Guide v vi Picking Up a Ringing Call to Your Phone 30 storing and Retrieving Parked Calls 34 Tracing Suspicious Calls 34 Prioritizing Critical Calls 34 Using a Headset and Speakerphone 36 Obtaining a Headset 36 Using AutoAnswer with a Headset or the Speakerphone 37 Using Phone Settings 38 Adjusting the Volume 38 Customizing Alert Tone 39 Adjusting Monitor Brightness 39 Adjusting Camera Brightness Hue and Saturation 39 Using Call Logs
25. and off Cisco Unified IP Video Phone 7985G Screen Layout Calls FIGO __ ID Displays the ID system name of the caller callee Duration Displays the duration of the call Primary line Displays your primary number or office extension A oO N Call overview Displays the currently active line and the configured phone number that is assigned to the line The icon shows the state of the call See the Understanding Feature Buttons and Menus section on page 14 12 78 16798 02 An Overview of Your Video Phone 5 Video image Displays the incoming video image Press the Selfview button to display the outgoing video image 6 Call activity Displays your current calls per line caller ID call state and call duration 7 Softkey labels Displays a softkey function Press the C Softkey button to activate a softkey Cisco Unified IP Video Phone 7985G Phone Guide 13 Understanding Feature Buttons and Menus If you want to Open a feature menu Then Press a feature button Messages em Services PD Help Directories mc Settings Scroll through a list or menu Press the Navigation button Go back one level in a feature menu Press Exit If you press Exit from the top level of a menu the menu will close Close a feature menu Press the feature button for a visible feature menu only or press Exit one or more times until the menu closes Entering and E
26. are asked to Then Access network configuration data Choose settings button gt Network Configuration and select the network configuration item that you want to view Access status data Access phone model information Choose Muga settings button gt Status and select the status item that you want to view Choose mano settings button gt Model Information Access call and quality information Choose giga settings button gt Status gt Call Statistics Using the Quality Reporting Tool Your system administrator may temporarily configure your video phone with the Quality Reporting Tool QRT to troubleshoot performance problems You can press QRT to submit information to your system administrator Depending on configuration use the QRT to e Immediately report an audio problem on a current call e Selecta general problem from a list of categories and choose reason codes Cisco Unified IP Video Phone 7985G Phone Guide 49 Cisco One Year Limited Hardware Warranty Terms There are special terms applicable to your hardware warranty and various services that you can use during the warranty period Your formal Warranty Statement including the warranties and license agreements applicable to Cisco software 1s available on Cisco com Follow these steps to access and download the Cisco Information Packet and your warranty and license agreements from Cisco com 1 Launch your browser and go to this
27. ch your system administrator provides followed by the phone number For more details see the Prioritizing Critical Calls section on page 34 78 16798 02 Tips Basic Call Handling If you make a mistake while entering a phone number press lt lt or the Cancel button to erase one or more digits Use the right and left navigation buttons to move through the number Press Cancel to exit the dialing attempt Answering a Video Call Answer a video call the same way as you answer a telephone call go off hook See the table below for details If you want to Then Answer while you are using the handset Pick up the handset from its cradle to answer an incoming call Answer while you are using the headset Answer with the speakerphone Switch from a connected call to answer a ringing call Press Headset button if it is unlit Or if uuu Headset button is already lit press Answer Press Speaker button Answer Press Answer Doing so answers the new call and automatically places the first call on hold See the Using Hold and Resume section on page 22 for more information Set up your phone to automatically connect an incoming call after a ring or two Ask your system administrator to set up the AutoAnswer feature For more information see the Using AutoAnswer with a Headset or the Speakerphone section on page 37 Retrieve or allow someone else to retrieve a held call on
28. d your co worker s phone supports five calls on the same line If there are four calls on the line the NewCall softkey is unavailable to you but available to your co worker Adding Yourself to a Shared Line Call Depending on how your phone is configured you can add yourself to an established call on a shared line using Barge or cBarge Typically only one of these features will be available to you If you want to Then See if a co worker has an active call on the shared line Look at shared line number When the line is in use from another phone the remote in use icon GP Shared line icon is displayed If your co worker has Privacy enabled the Barge and cBarge softkeys are not available and you cannot barge the call In this case you cannot view information for the private call on your touchscreen but you can still use the shared line to place and receive new calls View current calls on the shared line Press Ad Line button and select a line All non private calls display on the call activity area Add yourself to call on a shared line using the Barge softkey Highlight a remote in use call on your screen and press Barge You may need to press the more softkey to display Barge Other parties hear a beep tone announcing your presence When you hang up the remaining parties hear a disconnect tone and the original call continues Add yourself to call on a shared line using the cBarge softkey
29. diting Text If you want to Then Enter a letter on your screen Press the appropriate keypad number one or more times to select a letter When you pause the cursor automatically advances to allow you to enter the next letter Use the right and left navigation buttons to move through text fields Enter capital letters Press the button labeled a A to enter capital letters Delete within an entry or reposition your cursor Press lt lt or Delete to remove a letter or digit Press gt gt to reposition the cursor to the right You can also use the Cancel button to delete letters Getting Help on Your Phone Your Cisco Unified IP Video Phone provides a comprehensive online help system Help topics display on the screen See the table below for details 14 78 16798 02 An Overview of Your Video Phone If you want to Then View the Main menu Press D Help button on your phone and wait a few seconds for the menu to display If you are already in Help press Main Choose from the following Main menu topics e About Your Cisco Unified IP Phone Descriptive information about your phone model e How do I 2 Procedures and information about commonly used phone tasks e Calling Features Descriptions and procedures for using calling features such as conference and transfer e Help Tips on using and accessing Help Learn about a button or Press D Help button then quickly pr
30. e or after dialing a number If you want to Then Dial off hook The call menu displays when the handset is lifted from its cradle Dial a video or phone number and wait for the call to connect Dial on hook no dial Enter a video or phone number with the number keys tone Then to place the call do one of these things to go off hook e Lift the handset e Press _ Speaker button or C D Headset button e Press Dial Cisco Unified IP Video Phone 7985G Phone Guide 19 If you want to Then Dial by using the speakerphone Press New Call and enter a video or phone number or you can press Speaker button before or after dialing redialing or speed dialing a number Many of the actions that you can take to dial a number automatically trigger speakerphone mode assuming that the handset is in its cradle and the Headset button is not lit These actions include pressing Redial and using speed dials Redial the most recently dialed number Press Redial To use another line press Line button choose a line and press redial Dial from a call log Choose ica Directories button gt Missed Calls Received Calls or Placed Calls To dial from a listing press the number or scroll to it and go off hook To add a prefix or other digits to the number before dialing press EditDial Dial from a corporate directory on the phone Place a call when another call is active Choose Maa Dir
31. e transfer recipient before transferring a call consult transfer During a connected call press Transfer and enter the target number Wait for the transfer recipient to answer If the recipient accepts the transferred call press Transfer again If the recipient refuses the call press Resume to return to the original call Transfer two current calls to each other direct transfer Tips Scroll to highlight any call on the line and press Select Repeat this process for the second call With one of the selected calls highlighted press Dir Trfr You may need to press the more softkey first The two calls connect to each other and drop you from the call If you want to stay on the line with the callers use Join to create a conference instead For details see the Making Conference Calls section on page 26 e You can only transfer a call on hold if you are using Direct Transfer otherwise press Resume to take a selected call off hold then transfer it e When you transfer calls 24 ensure all calls are on the same line 78 16798 02 Basic Call Handling Forwarding Your Calls to Another Number You can use Call Forward All to redirect your incoming calls from your Cisco Unified IP Video Phone to another number Call Forward All can only be used on your primary line N Note Enter the Call Forward All target number exactly as you would dial it from your desk phone For example enter an acces
32. ectories button gt Corporate Directory exact name can vary Search for a listing by using your keypad to enter letters You can search by using a partial name To dial from a listing press it or scroll to it and go off hook Press Hold next press New Call then dial redial or speed dial a number Dial by using a headset Do one of the following actions e If Headset button is unlit press it before or after dialing redialing or speed dialing a number e If Ug Headset button is lit press New Call Redial If necessary enter a phone number Receive notification when a busy or ringing extension becomes available Call the number and press CallBack while listening to the busy tone or ring sound Hang up When the extension becomes available your phone will provide you with a visual alert Because the callback to this number is not automatic you must place the call CallBack represents a special feature that your system administrator can configure for your phone Dial on a secondary line The active line is noted at the top of the video screen Before dialing the number press Line button and select the line that you want to use Dial by using speed dials Press Line button and select a speed dial The phone will make a call to the selected speed dial For details see the Speed dialing section on page 29 Make a priority precedence call 20 Enter the MLPP access number whi
33. ed line You can place and receive calls as usual on a shared line even when the remote in use icon appears Sharing Call Information and Barging Unless a co worker who shares your line has the Privacy feature enabled you can see information on your phone screen about calls that your co worker places and receives on the shared line This information might include caller ID and call duration Conversely when you are using a shared line information about your call is displayed on the co worker s phone screen When call information is visible in this way you and co workers can add yourselves to calls on the shared line using either the Barge or cBarge feature Adding yourself to a call on a shared line is called barging For more information about barging see the Adding Yourself to a Shared Line Call section on page 32 Privacy If you do not want co workers who share your line to see information about your calls enable the Privacy feature Doing so also prevents co workers from barging your calls See the Preventing Others from Viewing or Barging a Shared Line Call section on page 33 Cisco Unified IP Video Phone 7985G Phone Guide 31 Maximum Supported Calls on a Shared Line The maximum number of calls that a shared line supports can vary by phone Thus at times you might not be able to make a new call on the shared line even if your co worker can For example your phone supports a maximum of four calls on a shared line an
34. een Icons Call States Option selected Call Forwarding enabled Call on hold Connected call Incoming call y Phone service URL assigned Button Icons Messages Off hook Services On hook Help SEDI DD Shared line in use Directories Critical Calls Settings Priority call Speaker RES EE Medium priority call Mute High priority call dl Highest priority call Selected Device E Handset in use Q Headset in use X Speakerphone in use Other Features HLog Prevent hunt group calls from ringing on your phone by logging out of hunt groups iDivert Send a call to your voice messaging system Join Join several calls already ona single line to create a conference MeetMe Host a Meet Me conference call more Display additional softkeys New Call Make a new call OPickUp _ Answer a call ringing in an associated group Park Store a call using Call Park PickUp Answer a call in your group QRT Submit call problems to the system administrator Redial Redial the most recently dialed number Remove Remove a conference participant Resume Resume a call on hold RmLstC Drop the last party added to a conference call Save Save the chosen settings Search Search for a directory listing Select Select a menu item or call Transfer Transfer a c
35. ess a button or softkey softkey Learn about a menu item Press Help button twice quickly with the menu item highlighted Get help using Help Press Y Help button After a second or two press Main and select Help from the Main menu Understanding Lines Versus Calls Be sure not to confuse lines and calls on your phone Use these tips to avoid confusion Lines Your phone can support up to a maximum of 8 lines or phone extensions depending on how your system administrator configured your programmable buttons To see how many lines you have press the Line button to open the line menu You have as many lines as you have extension numbers Each line can support a certain number of calls depending on your phone s configuration By default each line can support a maximum of 4 calls but your system administrator can adjust this number according to your needs So you might find yourself handling several calls even though you have only one line on your phone Calls Each phone supports a maximum of 200 calls but only a maximum of 100 calls per line If you have one line your system administrator can configure your phone to support up to 100 calls on this single line or if you have two lines you might have 100 calls on each of the two lines for a maximum of 200 calls Cisco Unified IP Video Phone 7985G Phone Guide 15 Understanding Call and Line Icons Your phone displays icons to help you determine the call and line state
36. f that is not the case refer to the graphic and table below to connect your phone Cisco Unified IP Video Phone 7985G Cable Connections 1 Plug for handset 4 Network cable SW port 10 100 SW 2 Plug for headset 5 Network cable PC port 10 100 PC 3 Power cable 48V DC 6 78 16798 02 Connecting Your Video Phone Mounting the Handset Bracket Step 1 Slide the handset bracket into the tracks as shown on the figure Make sure to push it firmly into the tracks until it snaps into place Step2 Connect the handset cable at the underside of the video phone Step 3 Place the system in an upright position and lay the handset in its place The handset is held in place by magnets Cisco Unified IP Video Phone 7985G Handset Bracket Cisco Unified IP Video Phone 7985G Phone Guide 7 An Overview of Your Video Phone Your Cisco Unified IP Video Phone 7985G provides business quality video over the same data network that your computer uses Because the 7985G is designed for the individual workspace it makes a video meeting as simple as a telephone call The video phone includes the same softkey functionality and features as a Cisco Unified IP Phone allowing you to place and receive calls put calls on hold transfer calls make conference calls and so on with the advantage of being able to see callers using video phones Design features e All in one system designed for personal video in any workspace e Integrated 8 4
37. g 48 Notification lamp 10 Number buttons 11 O off hook compared to on hook 16 description 16 off hook icon 16 on hook compared to off hook 16 54 description 16 on hook icon 16 options configuration options 46 P parked calls 34 Picture in Picture P1P displaying outgoing video picture 23 PiP button 11 placed calls records of 40 power cable 6 precedence 34 preemption 35 primary line 12 prioritizing calls 34 Q QRT using 49 received calls records of 40 redirecting calls 30 resume 22 ringing icon 16 S safety 3 screen 78 16798 02 LCD monitor 9 screen layout 12 selecting calls 17 selfview displaying outgoing video picture 23 Selfview button 11 services feature menu 14 Services button 11 settings feature menu 14 phone settings 38 Settings button 12 shared line 31 adding yourself 32 preventing others from joining 33 preventing others from viewing 33 shared line icon 16 softkeys 11 speaker AutoAnswer 37 description 10 Speaker button 11 using speakerphone 36 speed dial numbers 29 status data locating 48 T telephone call 22 text 14 tracing calls 34 Transfer 24 Cisco Unified IP Video Phone 7985G Phone Guide transferring calls 24 troubleshooting 48 V video call answering calls 21 before you make a video call 19 ending a video call 22 placing a video call 19 video mute using video mute 23 Video mute button 12 video picture displaying outgoing video
38. gent used by your company and also on how your company s phone support team has configured your phone system Therefore some of the features this Video Phone Guide includes might not be available to you or might work differently on your phone system Contact your support desk or system administrator if you have questions about feature availability 18 78 16798 02 Basic Call Handling Basic Call Handling This section covers basic call handling tasks such as placing answering transferring and conferencing calls You can find the standard features that you use to perform these tasks on most phone systems Before You Make a Video Call Before making a video call make sure that you are positioned within the reach of the camera and that the lighting conditions are good If you want to Then See your video picture Remove the camera lens cap from the camera Press Selfview button to see your video picture if not already displayed Adjust the camera The camera has manual tilt and focus Turn the camera up and down to adjust tilt Rotate the camera lens to adjust focus Adjust monitor brightness Press DD Brightness button to adjust brightness Placing a Video Call When you call to another video phone the call will automatically be set up as a video call and you will see the callee s video picture on the screen as soon as the call is connected To place a video call use one of several options to go off hook befor
39. ing calls 24 camera adjust the camera 19 camera brightness 19 camera lens cap docking 10 description of the camera 9 focus 19 tilt 19 Cancel button 11 cBarge 27 CFwdALL 25 checkmark 17 Cisco Unified IP Video Phone connecting cables 6 documentation 2 keypad 10 overview 8 troubleshooting 48 conference conference calls 26 joining a conference 26 meet me conference call 28 starting a conference 26 ConfList 27 78 16798 02 Confrn 26 D dialing 19 directories Directories button 12 feature menu 14 using directories 40 directory using on phone 40 DirTrfr 24 Display button 10 documentation accessing 2 duration 12 external devices 4 F feature buttons 18 feature menu 18 feature availability 14 forwarding calls 25 handset description 9 mounting the handset bracket 7 plug for handset 6 Cisco Unified IP Video Phone 7985G Phone Guide headset AutoAnswer 37 Headset button 11 plug for headset 6 using headset 36 help feature menu 14 getting help 14 Help button 11 hold hold icon 16 using hold 22 ID 12 Join 26 K keypad buttons 10 description 10 L LCD monior 9 Letter buttons 11 Line button 10 lines 53 compared to calls 15 description 15 MCID 34 Meet Me 28 messages feature menu 14 indicator for 43 listening to 43 Messages button 11 microphone 9 missed calls records of 40 Navigation button 11 network cable PC port 6 SW port 6 network configuration data locatin
40. isco or its service center will use commercially reasonable efforts to ship a replacement part within ten 10 working days after receipt of a Return Materials Authorization RMA request Actual delivery times can vary depending on the customer location Cisco reserves the right to refund the purchase price as its exclusive warranty remedy To Receive a Return Materials Authorization RMA Number Contact the company from whom you purchased the product If you purchased the product directly from Cisco contact your Cisco Sales and Service Representative Complete the information below and keep it for reference Company product purchased from Company telephone number Product model number Product serial number Maintenance contract number Cisco Unified IP Video Phone 7985G Phone Guide 51 Index A alert tone 39 audio mute Audio mute button 11 using audio mute 23 AutoAnswer 37 brightness Brightness button 11 monitor brightness 39 C call logs 40 erasing 40 viewing and dialing from 40 call overview 12 calls answering calls 21 call icons 16 calls compared to lines 15 calls on hold 16 conference calls 26 connected calls 16 description 15 ending calls 22 forwarding calls 25 52 parked calls 34 prioritizing calls 34 redirecting calls 30 reporting problems with 49 selecting calls 17 shared line 16 supported numbers 15 switching among calls 17 tracing suspicious calls 34 transferr
41. ith an asterisk next to the name Remove any conference participant Highlight the participant name and press Remove You can only remove a participant if you initiated the conference call Drop the last party who was added to the conference Highlight the participant name at the top of the conference list and press Remove The last participant to the conference always appears at the top of the list or when not viewing the conference list simply press RmLstC You can only remove a participant if you initiated the conference call End a standard conference Tips Hang up or press EndCall Note that hanging up will not necessarily mean that the conference will terminate CallManager dictates this by the Drop Ad Hoc Conference service parameter which defaults to Never but can be set by the admin to When Conference Creator Drops Out or When No On Net Parties Remain In The Conference e For participation in a standard conference ensure all calls are placed on the same line If this is not the case you can transfer the calls to the same line before adding them to the conference e If you receive an error message stating No Participant Info when you attempt to use Join be sure that you selected at least one call in addition to the active call which is selected automatically Cisco Unified IP Video Phone 7985G Phone Guide 27 Starting or Joining a Meet Me Conference Call Unlike a standard conference whe
42. ivates menu items You also use it together with the Help button to get context sensitive help on menu items 13 Speaker button Toggles the speakerphone on or off 14 Messages button Toggles the message menu on and off 15 Services button Toggles the Services menu on and off The Services menu provides access to phone services including assigned services and services to which you have subscribed 16 Audio Mute Toggles the Audio Mute feature on or off When Audio Mute is active other callers cannot hear audio although they can see your video image Cisco Unified IP Video Phone 7985G Phone Guide 11 17 Volume button Controls the volume See the Adjusting the Volume section on page 38 18 Video Mute Toggles the Video Mute feature on or off When Video Mute is active other callers cannot see your video image 19 Settings button Toggles the Settings menu on and off See the Using Phone Settings section on page 38 20 Directories button Toggles the Directories menu on and off The Directory provides call logs a Missed Received and Placed and a corporate directory See Using Call Logs and Directories section on page 40 Understanding the Screen Layout The following example shows what your main screen might look like with an active video call The menu appears on the screen as a semi transparent layer in front of your video image Press Display button to toggle the menu on
43. ive owners The use of the word partner does not imply a partnership relationship between Cisco and any other company 0501R 2006 Cisco Systems Inc All rights reserved 78 16798 02 Cisco SYSTEMS Quick Reference Cisco Unified IP Video Phone 7985G for Cisco CallManager 4 2 Phone Screen Icons Button Icons Common Phone Tasks Softkey Definitions AbbrDial Dial using a speed dial index number Answer Answer a call Back Return to the previous Help topic Barge Add yourself to a call on a shared line CallBack Receive notification when a busy extension becomes available Cancel Cancel an action or exit a screen without applying changes cBarge Add yourself to a call on a shared line and establish a conference CFwdALL Setup cancel call forwarding Clear Delete records or settings Close Close the current window ConfList View conference participants Confrn Create a conference call Delete Remove characters to the right of the cursor when using EditDial Details Open the Details record for a multiparty call in the Missed Calls and Received Calls logs Dial Dial a phone number DirTrfr Transfer two calls to each other EditDial Edit a number in a call log EndCall Disconnect the current call Erase Reset settings to their defaults Exit Return to the previous screen GPickUp Answer a call ringing in another group Phone Line and Scr
44. ivert feature automatically transfers a call including a ringing or held call to your voice messaging system Callers will hear your voice message greeting and can leave you a message Cisco Unified IP Video Phone 7985G Phone Guide 43 Accessing Your User Options Web Pages Because your Cisco Unified IP Video Phone is a network device it can share information with other network devices in your company including your computer and web based services accessible using a web browser on your computer You can establish phone services and control settings and features from your computer using the Cisco Unified CallManager User Options web pages Once you configure these services you can access them from your phone This section describes how to access your User Options web pages and how to subscribe to phone services For more details about the features you can configure and the phone services to which you can subscribe refer to Customizing Your Cisco Unified IP Phone on the Web at the following URL http www cisco com univercd cc td doc product voice c_ipphon index htm Logging In to the User Options Web Pages Procedure Step 1 Obtain a User Options URL user ID and default password from your system administrator Step2 Open a web browser on your computer and enter the URL provided by your system administrator and log on Step 3 From the general menu select your device type phone model in the Select a device dro
45. may need to press the more softkey first The selected calls automatically gets added to the conference All selected calls must be on the same line Establish a standard conference During a connected call press Confrn to add another party to the call by calling participants call You may need to press the more softkey first Enter the conference participant phone number After the call connects and you have spoken to the conference participant press Confrn again to add this party to your call Follow this procedure to add each participant Join a standard conference Answer the phone when it rings You do not need to do anything special to join a standard conference call 26 78 16798 02 If you want to Basic Call Handling Then Establish a standard conference call by using a shared line Highlight a remote in use call on a shared line and press cBarge You may need to press the more softkey first See the Using a Shared Line section on page 31 for details View a list of conference participants Highlight an active conference and press ConfList The participants list shows the order in which participants join the conference with the most recent additions at the top Get an updated list of conference participants While viewing the conference list press Update See who started the conference While viewing the conference list locate the person who is listed at the bottom of the list w
46. nd the phone will make a call to the selected speed dial Set up speed dials from your User Options web pages as described in the table below If you want to Then Add speed dial Log in to your User Options web pages select your device and then choose numbers to the Add Update Speed Dials from the main menu phone In the Speed Dial Settings on Phone section enter a phone number and label for each available speed dial line Enter the number exactly as you would need to dial it from your desk phone For example enter an access code such as 9 or the area code if necessary The label that you enter displays as a speed dial in the lines menu on your screen Add speed dial Log in to your User Options web pages select your device and then choose numbers to use Add Update Speed Dials from the main menu er Abbreviated Tp the Speed Dial Settings enter a phone number and label for each available ialing speed dial Enter the number exactly as you would need to dial it from your desk phone For example enter an access code such as 9 or the area code if necessary Cisco Unified IP Video Phone 7985G Phone Guide 29 L Note Your system administrator can assign speed dials to your phone he or she can also restrict the number of speed dials that you can configure Tips For details on making calls by using either speed dial method see the Placing a Video Call section on page 19 Picking Up a Ringing Call to
47. ndset is lifted from the cradle the speakerphone is active or any of several other methods are used to get a dial tone to make a call or to answer an incoming call 16 78 16798 02 Selecting Calls An Overview of Your Video Phone Many phone features require that you select the calls you want to use with a particular feature For example you might have 15 held calls but you only want to join 4 of them to a conference call The default maximum number of participants is 4 You can select just the calls you want to add to the conference call before activating the feature If you want to Then Highlight a call Use the Navigation button to scroll through the call list Select a call Highlight a connected or held call and press Select Selected calls are indicated with a Y Check mark next to them Verify selected calls Use the Navigation button to scroll through the list of calls Selected calls are indicated with a Y Check mark and are grouped together in the call list Switching Among Calls Your phone can support multiple calls on each line depending on how your system administrator configured your phone If you want to These tips can help you switch among calls on one or more lines Then Switch between calls on one Highlight the call to which you are switching and press Resume The line other call is placed on hold automatically Switch from a connecte d call P
48. ne of the same options to go off hook before or after dialing a number as described for video calls see the Placing a Video Call section on page 19 Using Hold and Resume You can have only one active call at any given time all other calls must be placed on hold If you Then Want to put a call on hold Make sure that the call that you want to put on hold is highlighted and press Hold Want to remove a call from Make sure that the call that you want to remove from hold is hold highlighted and press Resume Have multiple calls on Press Line button and choose the line on which the call that multiple lines on hold you want to resume is If necessary make sure that the call that you want to remove from hold is highlighted and press Resume Tips Engaging the Hold feature typically generates music or a beeping tone For this reason avoid putting a conference call on hold 22 78 16798 02 Basic Call Handling Displaying Your Outgoing Video Picture To see your outgoing video picture the picture of yourself use Selfview or PiP Picture in Picture Selfview displays your outgoing picture in full screen PiP shows your outgoing picture in a smaller window The PiP displays on top of the bigger incoming picture when you are in a call which allows you to see both pictures at the same time You can use Selfview and PiP both when you are outside a call and when you are in a video call If you want to Then
49. of their respective owners The use of the word partner does not imply a partnership relationship between Cisco and any other company 0502R O 2006 Cisco Systems Inc All rights reserved es Printed in the USA on recycled paper containing 10 postconsumer waste I i 78 16798 02 78 16798 02
50. one or headset See the table below for details If you Then Use AutoAnswer with a headset Keep gay Headset button activated lit by pressing EndCall or a line button to hang up Keeping LQ D Headset button activated ensures that audio input output will be directed through the headset instead of the speakerphone and that AutoAnswer will function with your headset Use AutoAnswer with the speakerphone Press gt Speaker button or eq Speaker button as you normally would to place answer and end calls open and close lines and switch from another audio device to speakerphone mode Cisco Unified IP Video Phone 7985G Phone Guide 37 Using Phone Settings You can personalize your Cisco Unified IP Video Phone by adjusting settings as described in the tables below Keep in mind a few tips when you review this information e Most settings are accessible on your phone but a few are accessed online from your User Options web pages See the Logging In to the User Options Web Pages section on page 44 for more information e If Settings button is not responsive your system administrator may have disabled this button on your phone Ask your system administrator for more information Adjusting the Volume The table below describes how to adjust and save volume levels on your phone If you want to Then Adjust the volume level for a call Press Gi Volume button during a call
51. ood quality external devices such as headsets that are screened against unwanted radio frequency RF and audio frequency AF signals Depending on the quality of these devices and their proximity to other devices such as mobile phones or two way radios some audio noise may still occur In these cases Cisco recommends that you take one or more of the following actions e Move the external device away from the source of the RF or AF signals e Route the external device cables away from the source of the RF or AF signals e Use screened cables for the external device or use cables with a better screen and connector e Shorten the length of the external device cable e Apply ferrites or other such devices on the cables for the external device Cisco cannot guarantee the performance of the system because Cisco has no control over the quality of external devices cables and connectors The system will perform adequately when suitable devices are attached by using good quality cables and connectors A Caution In European Union countries use only external headsets that are fully compliant with the EMC Directive 89 336 EC 4 78 16798 02 Getting Started Accessibility A list of accessibility features is available upon request Cisco Unified IP Video Phone 7985G Phone Guide 5 Connecting Your Video Phone Your system administrator will likely connect your new Cisco Unified IP Video Phone 7985G to the corporate IP network I
52. p down list After you make your selection a context sensitive menu appears with options appropriate for your device type Tips for Navigating the User Options Pages e Select your device from the menu page to see all of your options e Click Update to apply and save your changes e Click Return to the Menu to get back to the context sensitive menu e Click Log Off to exit the User pages 44 78 16798 02 Accessing Your User Options Web Pages Subscribing to Phone Services Before you can access subscription phone services on your phone you need to subscribe to them by using your computer to access the User Options web pages See the Logging In to the User Options Web Pages section on page 44 for help logging in Services can include e Web based information such as stock quotes movie listings and weather reports e Network data such as corporate calendars and searchable directories e Phone features such as My Fast Dials and a Personal Address Book Refer to the table below for more information If you want to Then do this after you log in and select your device type Subscribe to a service From the main menu choose Configure your Cisco IP Phone Services Select a service from the Available Services drop down list and click Continue Enter more information upon request such as a zip code or PIN then click Subscribe Change or end From the main menu choose Configure your Cisco IP Phone Services subsc
53. picture 23 see your video picture 19 voice message 40 voice message indicator 43 voice message service 43 volume adjusting volume 38 volume button 12 W warnings 3 55 56 78 16798 02 Cisco Unified IP Video Phone 7985G Phone Guide 57 Cisco SYSTEMS Corporate Headquarters European Headquarters Americas Headquarters Asia Pacific Headquarters Cisco Systems Inc Cisco Systems International BV Cisco Systems Inc Cisco Systems Inc 170 West Tasman Drive Haarlerbergpark 170 West Tasman Drive Capital Tower San Jose CA 95134 1706 Haarlerbergweg 13 19 San Jose CA 95134 1706 168 Robinson Road USA 1101 CH Amsterdam USA 22 01 to 29 01 www cisco com The Netherlands www cisco com Singapore 068912 Tel 408 526 4000 WWW europe cisco com Tel 408 526 7660 WWW cisco com 800 553 NETS 6387 Tel 31020357 1000 Fax 408 527 0883 Tel 65 6317 7777 Fax 408 526 4100 Fax 31020 357 1100 Fax 65 6317 7799 Cisco Systems has more than 200 offices in the following countries Addresses phone numbers and fax numbers are listed on the Cisco Website at www cisco com go offices Argentina Australia e Austria Belgium Brazil e Bulgaria Canada Chile e China PRC e Colombia Costa Rica e Croatia Czech Republic e Denmark e Dubai UAE Finland e France Germany Greece e Hong Kong SAR e Hungary India Indonesia Ireland e Israel e Italy e Japan e Korea Luxembourg Malaysia e Mexico The Netherlands e New Zealand e Nor
54. re the conference organizer must call participants a Meet Me conference call allows participants to dial a Meet Me conference number at a predetermined time to join the conference call Your system administrator may configure the Meet Me conference calling option which is a special feature for you If you want to Then Establish a Meet Me conference Press Meet Me if available You may need to press the more softkey first Dial the Meet Me conference number that your system administrator provided or phone help desk Join a Meet Me conference Dial the Meet Me conference number that the conference initiator provided You can join after the initiator has established the conference Do not use the Meet Me softkey to join the established conference End a Meet Me conference 28 Hang up or press EndCall 78 16798 02 Advanced Call Handling Advanced Call Handling Advanced call handling tasks involve special features that your system administrator might configure for your video phone depending on your call handling needs and work environment Speed dialing Speed dial numbers allow you to quickly dial phone numbers without having to enter the phone number each time For example you can assign phone numbers you call frequently as speed dial numbers The Lines menu lists speed dials To use speed dials follow these steps Step 1 Press Line button Step 2 Select a speed dial from the Lines menu a
55. rence Creates a conference call with all parties including you Press Confrn again after dialing to complete the action EndCall Disconnects the first call and dials the second Cisco Unified IP Video Phone 7985G Phone Guide 41 Using Corporate Directory on Your Phone Depending on configuration your phone can provide access to a corporate directory which you can use to place calls to coworkers Corporate Directory is set up and maintained by your system administrator If you want to Then Dial from a corporate 1 Choose ao Directories button gt Corporate Directory exact name directory while not can vary on another call 2 User your keypad to enter a full or partial name and press Search To dial select the listing that you want to dial or scroll to the listing and go off hook Dial from a corporate directory while connected to another call Tip 1 Choose gua Directories button gt Corporate Directory exact name can vary User your keypad to enter a full or partial name and press Search Scroll to a listing and press Dial gt w N Choose a menu item to handle the original call e Hold Puts the first call on hold and dials the second e Transfer Transfers the first party to the second and drops you from the call Press Transfer again after dialing to complete the action e Conference Creates a conference call with all parties including you Press Confrn again
56. ress Answer to answer the new call and place the first call on hold to answer a ringing call automatically Switch between calls on Press Line button and select a line Select a call and press different lines Resume Show current calls on a specific line Press Line button and select a line The call activity area displays current call information for that line When you switch from one line to another any connected calls on the first line automatically get placed on hold Display an overview of Cisco Unified IP Video Phon calls Press Line button to get an overview of the first call on each of your lines e 7985G Phone Guide 17 Tips e You can have only one call be active at any given time other calls will get placed on hold automatically e When you have multiple calls on one line calls with the highest precedence and longest duration display at the top of the call list e The call list shows calls of a similar type grouped together For example any calls with which you have interacted get grouped together near the top Next the list shows all selected calls grouped together Finally the list shows any calls that you have not yet answered or with which you have otherwise interacted grouped near the bottom of the list Understanding Feature Functionality and Availability The operation of your Cisco Unified IP Video Phone and the features available to you may vary depending on the call processing a
57. riptions Click a service in the Your Subscribed Services panel Click Update after making changes or click Unsubscribe Add a service to the lines After subscribing to a service choose Add Update your Service URL menu Buttons from the main menu For each available line select a service from the drop down list and enter a text description Click Update after making changes Your system administrator determines how many lines are available for services Access a service on your Press Ga Services button on your phone Or if you have added a phone service to a the lines menu press Line button and press the corresponding number to select the service Learn how to use phone See Customizing Your Cisco Unified IP Phone on the Web services http www cisco com univercd cc td doc product voice c_ipphon index htm Cisco Unified IP Video Phone 7985G Phone Guide 45 Understanding Additional Configuration Options Your system administrator can configure your phone to use specific button and softkey templates along with special services and features if appropriate The table below provides an overview of some configuration options that you may want to discuss with your phone system administrator based on your calling needs or work environment N Note You can locate Phone Guides and other documents listed in this chapter from the following URL http www cisco com univercd cc td doc product voice c_ipphon index h
58. rk on the system or connect or disconnect cables during periods of lightning activity To avoid electric shock do not connect safety extra low voltage SELV circuits to telephone network voltage TNV circuits LAN ports contain SELV circuits and WAN ports contain TNV circuits Some LAN and WAN ports use RJ 45 connectors Use caution when connecting cables Telephone receivers produce a magnetic field that can attract small magnetic objects such as pins and staples To avoid the possibility of injury do not place the handset where such objects may be picked up Using an External Power Supply The following warnings apply when you use the external power supply with the Cisco Unified IP Video Phone 7985G A Warning This product relies on the building s installation for short circuit over current protection Ensure that a fuse or circuit breaker no larger than 120 VAC 15A U S 240 VAC 10A international is used on the phase conductors all current carrying conductors da Warning The device is designed to work with TN power systems A Warning The plug socket combination must be accessible at all times because it serves as the main disconnecting device A Caution Only use the Cisco specified power supply with this product Using External Devices with Your Cisco Unified IP Video Phone The following information applies when you use external devices with the Cisco Unified IP Video Phone Cisco recommends the use of g
59. s code such as 9 or the area code if necessary If you want to Then Set up call forwarding on your primary line Cancel call forwarding on your primary line Press CFwdALL and enter a target phone number Press CFwdALL Verify that call forwarding is enabled on your primary line Tips Look at the status line and call state icon for the line When call forwarding is enabled a message appears in the status line to indicate the number to which calls are being forwarded and this icon appears above the primary line Call forward icon e You can forward your calls to a traditional analog phone or to another Cisco Unified IP Video Phone although your system administrator may restrict the call forwarding feature to numbers within your company You must configure this feature per line if a call reaches you on a line where call forwarding is not enabled the call will ring as usual Cisco Unified IP Video Phone 7985G Phone Guide 25 Making Conference Calls Conference calling allows three or more parties to participate in a call simultaneously Your Cisco Unified IP Video Phone can support several types of conference calls depending on your needs and your phone configuration The softkeys identify which methods are available on your phone e Confrn Use this softkey to establish standard conferences by calling each participant individually Standard conference calling represents a default feature that is avail
60. s for calls ranging from low to highest Make a priority precedence call Enter the MLPP access number which is provided by your system administrator followed by the phone number Receive a priority precedence call Hear the special call waiting tone and note the special icon displayed in the call activity area for the incoming call View priority level of a call Accept an higher priority call Tips Higher priority calls display at the top of your call list and these icons indicate the assigned priority as follows No icon Normal routine call Green Low priority priority call Yellow Medium priority immediate call Orange High priority flash call Y a Red Highest priority flash override call End an active call and answer the higher priority call e When you make or receive an MLPP enabled call you will hear special ring tones and call waiting tones that differ from the standard tones Cisco Unified IP Video Phone 7985G Phone Guide 35 Using a Headset and Speakerphone The table below describes how to use these devices If you want to Then Use a headset Press Headset button to toggle headset mode on and off AutoAnswer users should see the Using AutoAnswer with a Headset or the Speakerphone section on page 37 for exceptions You can use the headset in conjunction with all of the controls on your phone including Edi Volume button and Audio
61. tm If you Then For more information Need to handle more calls on your phone line Ask your system administrator to configure your line to support more calls Talk to your system administrator or phone support team Need more than one phone line Ask your system administrator to configure one more directory number for you Talk to your system administrator or phone support team Work with or work as an administrative assistant Consider using e The Cisco Unified IP Manager Assistant service e A shared line See the e Using a Shared Line section on page 31 e Cisco Unified IP Manager Assistant User Guide Want to use one extension for several phones 46 Request a shared line This allows you for example to use one extension number for your desk phone and mobile phone See the Using a Shared Line section on page 31 78 16798 02 If you Understanding Additional Configuration Options Then For more information Share phones or office space with co workers Consider using e Call Park to store and retrieve calls without using the transfer feature e Call Pickup to answer calls ringing on another phone e a shared line to view or join co workers calls e Cisco Extension Mobility to apply your phone number and user profile to a shared Cisco Unified IP Phone Ask your system administrator about these features and see the
62. tor did not enable auto pickup the call will ring on your phone when you press OPickUp In this case press Answer to connect the call Tips e When you press PickUp and GPickUp you connect to the call that has been ringing for the longest time 30 78 16798 02 Advanced Call Handling e With OPickUp your system administrator can associate multiple call pickup groups with your group and assign a priority to the groups When you press OPickUp you connect the ringing call in the pickup group with the highest priority e Ifyou want to pick up the call on an extension other than your primary line first press an available line button and then press a Call PickUp softkey Using a Shared Line Your system administrator might assign a shared phone line to you Typically a shared line has two main uses e One person uses multiple phones For example your shared line is assigned to both your desk phone and a lab phone An incoming call to the shared line rings on both phones and you can use either phone to answer the call e Multiple people share a line For example you are one of many people who can handle incoming calls on the shared line or you are a manager who shares an extension number with your assistant Understanding Shared Lines Remote in Use If you have a shared line you might see the remote in use icon on your phone screen Gi Shared line icon This icon indicates that a co worker is currently using the shar
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