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Cisco Systems 7326 User's Manual

1. ee eel ee Z 0 1 __ Cipe D eee o o o 00000 a S e oo o o n C I Cy A Do L NES g b o C o o a 5 19 D 1 DIMM 1 J1 8 DIMM 8 J8 2 DIMM 2 J2 9 Microprocessor 1 J22 3 DIMM 3 J3 10 Microprocessor 2 J23 4 DIMM 4 J4 11 Battery BH1 5 DIMM 5 J5 12 VRM 1 372 6 DIMM 6 J6 13 PCI riser card J73 7 DIMM 7 J7 14 PCI low profile card J18 1 VRM voltage regulator module Cisco Wide Area Application Engine 7326 Hardware Installation Guide ua 0L 6831 02 Chapter4 Installing Hardware Options Working with Adapters W Figure 4 3 PCI Riser Card oO o O E TE DE J O E TE DE J lo 5 O O 0 3 1 PCI X slot 3 64 bit 3 3 V 2 PCI X slot 4 64 bit 3 3 V 133 MHz 133 MHz PCI 3 PCI 4 Adapter Installation Considerations Before you install an adapter review the following information e Locate the documentation that comes with the adapter and follow those instructions in addition to the instructions in this chapter If you need to change the switch or jumper settings on your adapter follow the instructions that come with the adapter e PCI slots 1 and 2 support only low profile adapters e PCI slots 3 and 4 su
2. loo0000000000 137693 1 Ethernet link status LED 7 Power cord connector and LED 2 Ethernet activity LED 8 USB connectors not supported 3 System locator LED 9 Video connector not supported 4 ASM connector not supported 10 Mouse connector 5 Remote Supervisor Adapter II connector not 11 Keyboard connector supported 6 SCSI connector 12 Serial port connector 1 Not required for normal operation Can be used for troubleshooting purposes Csico Wide Area Application Engine 7326 Hardware Installation Guide I 0L 6831 02 Aa Chapter1 Introducing the Cisco Wide Area Application Engine HH Hardware Features Table 1 3 Back Panel LEDs LED Color State Description 1 Ethernet link status Green On Active link connection on the 10BASE T 100BASE TX or 1000BASE TX interface for the Ethernet port 2 Ethernet activity Green On Server is transmitting to or receiving signals from the Ethernet LAN that is connected to the Ethernet port 3 System locator Green On Visually locate the device among other devices 7 AC Power Green On AC power supply is on During typical operation both the AC and the DC power LEDs are on Figure 1 4 shows LEDs for the Fibre Channel adapter card and Table 1 4 describes their function Figure 1 4 Fibre Channel Adapter LEDs Note On the adapter the top LED is green and
3. Chapter5 Troubleshooting the System Hardware Symptoms and Solutions W Table 5 21 POST Error Codes continued Error Code Symptom Cause and Action 111 Channel check error 1 Check the memory DIMM 2 Check the system board 114 Adapter read only memory error 1 Check for failing adapter 2 Run diagnostics 129 Internal cache error 1 Check the microprocessor 2 Check the optional microprocessor if installed 151 Real time clock error 1 Run diagnostics 2 Check the battery 3 Check the system board 161 Real time clock battery error 1 Check the battery 2 Check the system board 162 Device configuration error 1 Check the battery Note Be sure to load the default 2 Check for failing device 1 i Se 3 Check the system board save the configuration 163 Real time clock error 1 Check the battery 2 Check the system board 164 Memory configuration changed 1 Check the DIMM 2 Check the system board 175 Hardware error Check the system board 176 Computer cover or cable cover was Check the system board removed without a key being used 177 178 Security hardware error Check the system board 184 Power up password damaged Check the system board 185 Drive startup sequence information Check the system board corrupted Cisco Wide Area Application Engine 7326 Hardware Installation Guide I 0L 6831 02 PEE Chapter 5 Hs Symptoms and Solutions Tab
4. 1 Cable management assembly 7 Cable Clamp 5 2 Cable management arm bracket Rear of rail 3 Hinge Cable ties 5 4 Cable strap 5 10 M6 screws 5 5 Cable restraint bracket 5 11 Front of rail 6 N Note The rack kit includes a left and a right slide rail Cisco Wide Area Application Engine 7326 Hardware Installation Guide uu 0L 6831 02 Chapter 3 Installing the Wide Area Application Engine Installing the Wide Area Application Engine 7326 W Installing the Wide Area Application Engine 7326 Step 1 Place the WAE in the desired location You can mount it in a rack for your convenience or place it on a solid stable surface If you do not plan to install the appliance in an equipment rack proceed to the Installing the Chassis on a Tabletop section on page 3 11 To install the WAE in a rack follow these steps Push outward on the slide rail latch labeled 2 in Figure 3 2 Pull the latch back to open the slide rail The latch will engage and stay open Open the other end of the slide rail Repeat the entire process for the other slide rail Note If you are installing the server in the top of the rack or directly under another server or device remove the cable management arm bracket from the cable management assembly and install the cable management arm bracket on the slide rail Go to step 6 to install the cable management arm bracket then continue with step 2
5. _ Chapter 1 Introducing the Cisco Wide Area Application Engine Hardware Features W simultaneously SCSI devices that are connected to different SCSI channels can have duplicate SCSI IDs Table 1 5 lists the SCSI IDs for the hard disk drives and backplanes that are connected to one channel Table 1 5 SCSI IDs Device SCSI ID Drive bay 1 Drive bay 2 Drive bay 3 Drive bay 4 Drive bay 5 Drive bay 6 Controller O WU BW NO RK oO Backplane Figure 1 8 shows a connector that conforms to the SCSI standard Figure 1 8 SCSI Connector 34 A 83192 00000000000000000000000000000000 68 35 Fibre Channel Connector The Fibre Channel connector is an LC style connector that supports non OFC multimode fiber optic cabling using a small form factor SFF fiber optic transceiver module The Fibre Channel adapter uses LC LC Fibre Channel cables Total cable length cannot exceed 1640 feet 500 meters Fibre Channel cables are not supplied by Cisco Systems I 0L 6831 02 Csico Wide Area Application Engine 7326 Hardware Installation Guide ui Chapter1 Introducing the Cisco Wide Area Application Engine HH Hardware Features Inline Network Adapter Description This section describes the following features of the WAE inline network adapter e FormandFunction e Ports and LED Indicators e Inline Network Adapter Cabling Requirements e Installatio
6. HH Hardware Features Figure 1 5 Back Panel Connectors and LEDs O Sp 1 Ethernet connector 7 Power cord connector and LED 2 Ethernet connector 8 USB connectors not supported 3 System locator LED 9 Video connector not supported 4 ASM connector not supported 10 Mouse connector not supported 5 Remote Supervisor Adapter II connector not 11 Keyboard connector not supported supported 6 SCSI connector 12 Serial port connector A Warning To avoid electric shock do not connect safety extra low voltage SELV circuits to telephone network voltage TNV circuits LAN ports contain SELV circuits and WAN ports contain TNV circuits Some LAN and WAN ports both use RJ 45 connectors Use caution when connecting cables Statement 1021 Ethernet Port Connectors Connect a Category 3 4 or 5 unshielded twisted pair cable to this connector 100BASE TX and 1000BASE T Fast Ethernet standards require Category 5 or higher cabling Csico Wide Area Application Engine 7326 Hardware Installation Guide i12 0L 6831 02 _ Chapter 1 Introducing the Cisco Wide Area Application Engine Hardware Features W The WAE 7326 has three Ethernet connectors Two of the Ethernet connectors are attached to the Ethernet controllers The Ethernet controllers are integrated on the system board They provide an
7. Step6 Attach the cable management assembly to the rear of the slide rail using a hinge pin labeled 1 in Figure 3 7 Attach the free end of the cable management assembly to the slide rail using a hinge pin Note If you installed the cable management arm bracket in step 1 complete the installation of the cable management assembly Cisco Wide Area Application Engine 7326 Hardware Installation Guide I 0L 6831 02 PEN Chapter3 Installing the Wide Area Application Engine W installing the Wide Area Application Engine 7326 Figure 3 7 Attaching the Cable Management Assembly 134569 1 Hinge pin 3 Slide rail 2 Left mounting flange Step7 Attach the power cords and other cables to the rear of the server including keyboard monitor and mouse if required Attach the power cords to the cable restraint bracket Secure the cable restraint bracket to the slide rail Use cable clamps to secure the cables across the rear of the server Route the cables along the cable management arm channel securing them with cable straps Note Allow slack in all cables to avoid tension in the cables Step8 Slide the WAE into the rack until the release latches lock into place To slide the WAE out of the rack press the release latches Cisco Wide Area Application Engine 7326 Hardware Installation Guide Eu 0L 6831 02 Chapter 3 Installing the Wide Area Application Engine N In
8. AppendixB Maintaining the Wide Area Application Engine Using Power Protection Devices i Besides these appliances the greatest threats to a system s supply of power are surges or blackouts caused by electrical storms Whenever possible turn off the system and any peripherals and unplug them from their power sources during thunderstorms If a blackout occurs even a temporary one while the system is turned on turn off the system immediately and disconnect it from the electrical outlet Leaving the system on may cause problems when the power is restored all other appliances left on in the area can create large voltage spikes that can damage the system Using Power Protection Devices A number of devices are available that protect against power problems such as power surges transients and power failures The following subsections describe some of these devices Surge Protectors Surge protectors are available in a variety of types and usually provide a level of protection commensurate with the cost of the device Surge protectors prevent voltage spikes such as those caused during an electrical storm from entering a system through the electrical outlet Surge protectors however do not offer protection against brownouts which occur when the voltage drops more than 20 percent below the normal AC line voltage level Line Conditioners Line conditioners go beyond the overvoltage protection of surge protectors Line cond
9. Figure 3 2 Latching the Slide Rails 134570 I 0L 6831 02 Cisco Wide Area Application Engine 7326 Hardware Installation Guide J Chapter3 Installing the Wide Area Application Engine W installing the Wide Area Application Engine 7326 1 Right slide rail 2 Slide rail latch Step2 Align the slide rail with the front mounting flange Use the score mark on the slide rail labeled 1 in Figure 3 3 to align the slide rail Push outward on the slide rail latch to close the latch and secure the slide rail Do the same for the front of the other slide rail Align the slide rail with the rear mounting flange The slide rail occupies the full height of the device Close the latches to secure the rear of both the slide rails N Note Make sure that the slide rails are securely seated on the mounting flanges When the slide is secure the slide rail pins protrude from the slide rails Figure 3 3 Aligning the Slide Rails oD bezleaso0cv0o0 22E0C2AeE CAA 134571 1 Slide rail score mark 2 Slide rail pins Step3 Extend the slide rails fully from the rack until the slide rails lock Align the tabs on the slide rails labeled 1 in Figure 3 4 with the matching inserts on the appliance and lower the appliance onto the slide rails Cisco Wide Area Application Engine 7326 Hardware Installation Guide P36 0L 6831 02 Chapter3 Installing the Wide Area Applicati
10. Identifying Problems Using Trouble Indicators and Status LEDs W Figure 5 1 System Board LED Locations 1 DIMM 1 Error LED 8 DIMM 8 Error LED 2 DIMM 2 Error LED 9 Microprocessor 1 Error LED 3 DIMM 3 Error LED 10 Microprocessor 2 Error LED 4 DIMM 4 Error LED 11 3V Battery Error LED Cisco Wide Area Application Engine 7326 Hardware Installation Guide I 0L 6831 02 PE Chapter5 Troubleshooting the System Hardware W Identifying Problems Using Trouble Indicators and Status LEDs DIMM 5 Error LED 12 NVRAM Battery Error LED 6 DIMM 6 Error LED 13 System Board Error LED 7 DIMM 7 Error LED 14 VRM Error LED Diagnostic Panel LEDs Figure 5 2 shows the LEDs on the diagnostic panel inside the device See Table 5 4 for information about identifying problems using these LEDs mi Cisco Wide Area Application Engine 7326 Hardware Installation Guide OL 6831 02 Chapter5 Troubleshooting the System Hardware Identifying Problems Using Trouble
11. section on page 5 11 Power supply x 5 V fault level critical 5 V power supply x had an error See the Checking the Power Subsystem section on page 5 11 System running nonredundant power level noncritical system does not have redundant power 1 Addanother power supply 2 Remove hardware options from the system 3 The system can continue to operate without redundancy protection if Step and Step 2 are not followed System under recommended voltage for x level warning indicated voltage supply under nominal value value for x can be 12 12 or 5 1 Check connections to the power subsystem Check the power supply 3 Check the power cage assembly I 0L 6831 02 Cisco Wide Area Application Engine 7326 Hardware Installation Guide 7 Chapter5 Troubleshooting the System Hardware Hs Symptoms and Solutions System Shutdown Use Table 5 26 and Table 5 27 for troubleshooting when experiencing system shutdown related to voltage or temperature problems Table 5 26 Voltage Related System Shutdown Error Message Cause and Action System shutoff due to x current over max value See the Checking the Power Subsystem section level critical system drawing too much current jon page 5 11 on voltage x bus System shutoff due to xV overvoltage 1 Check the power supply connectors level critical system shutoff due to x supply 2 Check the power supply overvol
12. A Caution Install the device only in a rack cabinet with perforated doors A Caution Do not leave open spaces above or below an installed server in the rack cabinet To help prevent damage to server components always install a blank filler panel to cover the open space and to help ensure proper air circulation See the documentation that comes with your rack cabinet for more information Step3 Connect the cables and power cords For information on connecting cables and power cords see the Connecting Cables section on page 3 12 Cisco Wide Area Application Engine 7326 Hardware Installation Guide I 0L 6831 02 In Chapter4 Installing Hardware Options Hs Completing the Installation Installing the WAE Cover and Bezel To install the WAE cover and bezel follow these steps Step 1 Place the cover release latch labeled 2 in Figure 4 7 in the open up position Step2 Insert the bottom tabs of the top cover into the matching slots in the device chassis Step3 Press down on the cover release latch to lock the cover in place Figure 4 7 Installing the Cover and Bezel 83237 1 Bezel 2 Cover release latch Step4 Install the bezel a Align the hooks on the bottom of the bezel with the device Cisco Wide Area Application Engine 7326 Hardware Installation Guide Ka 0L 6831 02 Chapter 4 Installing Hardware Options Installing a Hard Disk Drive W b Press the beze
13. No modem errors are expected however if a modem error appears during bootup contact the Cisco Technical Assistance Center Error Symptoms You can use the error symptom tables to find solutions to problems that have definite symptoms If you cannot find the problem in the error symptom tables go to the Starting the Diagnostic Programs section on page 5 9 to test the device If you have just added new software or a new hardware option and your device is not working complete the following steps before using the error symptom tables Step 1 Remove the software or hardware option that you just added Step2 Run the diagnostic tests to determine if your device is running correctly Step3 Reinstall the new software or new hardware option In the following tables Table 5 9 to Table 5 19 the first entry in the Cause and Action column is the most likely cause of the symptom Cisco Wide Area Application Engine 7326 Hardware Installation Guide I 0L 6831 02 N54 Chapter5 Troubleshooting the System Hardware Hs Symptoms and Solutions Table 5 9 CD ROM Drive Problems Symptom Cause and Action CD ROM drive is not 1 Verify the following items recognized a The IDE channel to which the CD ROM drive is attached primary or secondary is enabled in the configuration setup utility program Note Ona device with a single IDE channel only the primary channel can be used b All cables and jumpers are
14. When you connect the WAE inline network adapter proper cabling depends on the link speed Gigabit Ethernet or Fast Ethernet and the types of devices DCE or DTE being connected Note You must retain the same link speed from one end of the connection to the other end Inline adapter interfaces are able to autonegotiate link speeds If any of your connecting interfaces are configured for Fast Ethernet whether on a switch or a router your WAE inline adapter uses Fast Ethernet If any of your connecting interfaces are configured for Gigabit Ethernet your WAE inline adapter uses Gigabit Ethernet Speed and duplex settings are port specific so two inline ports can negotiate different speeds independently If you are connecting a WAE inline appliance between two devices using Gigabit Ethernet you can use either straight through cables crossover cables or any combination of the two cable types regardless of the type of device However for consistency we recommend that you use straight through cables for all Gigabit Ethernet connections Table 1 7 shows the cable requirements for WAE and non WAE connections when you are using Gigabit Ethernet end to end Table 1 7 Cable Requirements for WAE Connections Using Gigabit Ethernet Connection Required Cable Switch to switch no WAE Crossover or Straight through Switch to router no WAE Crossover or Straight through Router to router no WAE Crossover or Straigh
15. You are capable of doing something that might result in equipment damage or loss of data mi Cisco Wide Area Application Engine 7326 Hardware Installation Guide OL 6831 02 Preface gt Warning Related Documentation W IMPORTANT SAFETY INSTRUCTIONS This warning symbol means danger You are in a situation that could cause bodily injury Before you work on any equipment be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents Use the statement number provided at the end of each warning to locate its translation in the translated safety warnings that accompanied this device Statement 1071 SAVE THESE INSTRUCTIONS Related Documentation The WAE appliance supports three different software installations Cisco Wide Area Application Services software WAAS Cisco Wide Area File System WAFS software and Cisco Application and Content Networking System ACNS software When WAAS software is installed the WAE appliance can function as either a Central Manager or as an Application Acceleration Engine When ACNS software is installed the WAE appliance functions as a Content Engine or one of the other ACNS device modes Content Router or Content Distribution Manager When WAFS software is installed the WAE appliance functions as a File Engine The Cisco WAAS software document set includes the following documents e Cisco WAAS Release Notes e
16. nn 2 DIMM 2 nn 3 DIMM 3 nn 4 DIMM 4 2 Check the system board 201 XXX 999 Multiple DIMM failure see 1 See error text for failing DIMMs ETTOR TEXT 2 Check the system board 202 XXX 001 Failed system cache test 1 Check VRM 1 2 Check microprocessor 1 Cisco Wide Area Application Engine 7326 Hardware Installation Guide I 0L 6831 02 n Chapter 5 Hs Symptoms and Solutions Table 5 8 Error Code Definitions continued Error Code Problem Action 202 XXX 002 Failed system cache test 1 Check VRM2 2 Check microprocessor 2 206 XXX 000 Failed disk drive test Not applicable No disk drive installed 215 XXX 000 Failed IDE CD ROM drive test 1 Check the CD ROM drive cables 2 Check the CD ROM drive 3 Check the system board 217 198 XXX Could not establish drive 1 Check cable and termination parameters 2 Check the SCSI backplane 3 Check the hard disk 217 XXX 000 Failed BIOS hard disk test Check hard disk 1 217 XXX 001 Failed BIOS hard disk test Check hard disk 2 217 XXX 002 Failed BIOS hard disk test Check hard disk 3 217 XXX 003 Failed BIOS hard disk test Check hard disk 4 217 XXX 004 Failed BIOS hard disk test Check hard disk 5 217 XXX 005 Failed BIOS hard disk test Check hard disk 6 264 XXX ONN Failed tape drive test Not applicable No tape drive installed 264 XXX 999 Errors on multiple tape drives Not applicable No tape drive installed see
17. see the System Reliability Considerations section on page 2 6 The system board needs to be replaced Have the system serviced I 0L 6831 02 Cisco Wide Area Application Engine 7326 Hardware Installation Guide J Chapter5 Troubleshooting the System Hardware Hs Symptoms and Solutions Table 5 23 Temperature Error Messages continued Action Message System board is under recommended temperature level warning system board is under recommended temperature Ambient temperature must be within normal operating specifications see the Appendix A Wide Area Application Engine 7326 Hardware Specifications System over temperature for CPU x level warning CPU x reporting overtemperature condition Ensure that the system is being properly cooled see the System Reliability Considerations section on page 2 6 System under recommended CPU x temperature level warning system reporting undertemperature condition for CPU x Ambient temperature must be within normal operating specifications see the Appendix A Wide Area Application Engine 7326 Hardware Specifications Fan Error Messages Table 5 24 describes the fan error messages Table 5 24 Fan Error Messages Action Message Fan x failure level critical fan x had a failure 1 Check connections to fan x 2 Fanxneeds to be replaced Have the system serviced Fan x fault level critic
18. 4 WAFS software File Engine mode 1 5 warnings installation 2 1 Cisco Wide Area Application Engine 7326 Hardware Installation Guide I 0L 6831 02 NI MH index Cisco Wide Area Application Engine 7326 Hardware Installation Guide Pine i 0L 6831 02
19. Adapter Description page 1 16 Figure 1 2 shows the WAE 7326 front panel controls and LEDs Figure 1 2 Wide Area Application Engine 7326 Front Panel oooo0000 137696 Csico Wide Area Application Engine 7326 Hardware Installation Guide 1 6 E OL 6831 02 _ Chapter 1 Introducing the Cisco Wide Area Application Engine Rack release latch Hardware Features W Release latch Hard disk drive activity LED Disk drive activity LED Hard disk drive status LED DVD ROM drive activity LED Operator information panel wo co mn oD DVD ROM drive eject button 0 fF OO Nje Disk eject button Front Panel Control Buttons Table 1 1 describes the front panel control buttons Table 1 1 Front Panel Control Buttons Item Description 4 Power control button Powers up and powers down the system A power control button Operator information panel shield comes installed on the system to prevent it from being powered down accidentally Disk eject button Releases a disk from the disk drive DVD eject button Releases a DVD from the DVD ROM drive LED Indicators Table 1 2 describes the front panel LEDs and their functions Table 1 2 Front Panel LEDs LED Color State Description 2 Hard disk drive activity Gre
20. Cisco WAAS Quick Installation Guide e Cisco WAAS User Guide e Cisco WAAS Command Reference e Cisco WAAS System Messages Guide e Cisco WAAS Logging Messages Guide e Cisco WAAS MIB Support Guide I 0L 6831 02 Cisco Wide Area Application Engine 7326 Hardware Installation Guide zi Preface HI Related Documentation The WAFS software document set includes the following documents Release Notes for Cisco WAFS Cisco WAFS 3 0 Quick Installation Guide Cisco WAFS 3 0 Configuration Guide Cisco WAFS 3 0 Command Reference Cisco WAFS 3 0 User Guide Cisco WAFS 3 0 Online Help Cisco WAFS MIB Quick Reference Cisco WAFS System Messages Reference NIST Net Installation and Configuration Note Cisco WAFS Benchmark Tool for Microsoft Office Applications Installation and Configuration Note The ACNS software document set includes the following documents Release Notes for Cisco ACNS Software Cisco ACNS Software Upgrade and Maintenance Guide Release 5 x Cisco ACNS Software Configuration Guide for Locally Managed Deployments Cisco ACNS Software Configuration Guide for Centrally Managed Deployments Cisco ACNS Software Command Reference Cisco ACNS Software API Guide The documentation for this product also includes the following hardware related documents Regulatory Compliance and Safety Information for the Cisco Content Networking Product Series Installing the Cisco WAE Inline Network Adapter Cisco Wide Area Application
21. Code Symptom Cause and Action 00180500 PCI option ROM checksum error 1 Remove the failing PCI card 2 Check the system board 00180600 PCI to PCI bridge error 1 Move the failing adapter to slot 1 2 Check the adapter 3 Check the system board 00180700 General PCI error 1 Check the system board ESCOGER 2 Check the PCI card 00181000 PCI error 1 Check the adapter 2 Check the system board 01295085 ECC checking hardware test error 1 Check the system board 2 Check the microprocessor 01298001 No update data for microprocessor 1 Ensure that all processors have the same cache size 2 Check microprocessor 1 01298002 No update data for microprocessor 2 1 Ensure that all processors have the same cache sizes dock speeds and clock frequencies 2 Check microprocessor 2 01298101 Bad update data for 1 Ensurethatall processors have the same cache microprocessor 1 sizes dock speeds and clock frequencies 2 Check microprocessor 1 01298102 Bad update data for 1 Ensure that all processors have the same cache microprocessor 2 sizes dock speeds and clock frequencies 2 Check microprocessor 2 19990301 Hard disk sector error 1 Check the hard disk drive 2 Check the SCSI backplane 3 Check the cable 4 Check the system board Cisco Wide Area Application Engine 7326 Hardware Installation Guide I 0L 6831 02 Ga Chapter5 Troubleshooting the System Hardware Hs Symptoms and Solutions Table 5 21 PO
22. Hardware Installation Guide OL 6831 02 rn APPENDIX Using the Configuration Setup Utility Program This appendix describes the Configuration Setup Utility program and contains the following sections e About the Configuration Setup Utility Program page C 1 e Starting the Configuration Setup Utility Program page C 2 e Configuration Setup Utility Menu Options page C 2 About the Configuration Setup Utility Program The Configuration Setup Utility program is part of the basic input output system BIOS code in your WAE device Use the Configuration Setup Utility program to accomplish the following tasks e View configuration information e View and change assignments for devices and I O ports e Set the date and time e Set and change passwords e Set and change the startup characteristics of the device and the order of startup devices startup drive sequence e Set and change settings for advanced hardware features e View set and change settings for power management features Cisco Wide Area Application Engine 7326 Hardware Installation Guide I 0L 6831 02 GE Appendix C Using the Configuration Setup Utility Program HZ Starting the Configuration Setup Utility Program e View and clear the error log e Enable USB keyboard and mouse support Starting the Configuration Setup Utility Program To start the Configuration Setup Utility program follow these steps Step 1 Turn on the device Step2
23. Indicators and Status LEDs W Figure 5 2 Diagnostic Panel LEDs O O l TIT POWER SUPPLY 1 POWER SUPPLY 2 O lt VRM CPU NON RED MEMORY OVER SPEC DASD REMIND j C 2 NMI PCI BUS A G 2 ISMP PCI BUS B FAN 3 SPU VRM per Use hie MISMATCH O UT T U U U U miii V V 83282 w Disk drive connector not supported 1 Speaker 2 Remind button The Light Path Diagnostics LEDs are described in Table 5 3 Cisco Wide Area Application Engine 7326 Hardware Installation Guide I 0L 6831 02 Go Chapter5 Troubleshooting the System Hardware HI identifying Problems Using Trouble Indicators and Status LEDs N Note Depending on your device model these items might appear in a different order on the LED panel than what is shown in the figure Table 5 3 Diagnostic Panel LED Diagnostic Panel LEDs Description POWER SUPPLY 1 The power supply in bay 1 failed POWER SUPPLY 2 The power supply in bay 2 failed VRM An error occurred on microprocessor voltage regulator module VRM CPU One or both microprocessors failed
24. LED panel inside the device are on On CPU One of the microprocessors 1 Check the microprocessor has failed or a error LEDs on the system microprocessor is installed board If a microprocessor in the wrong socket error LED is on for a microprocessor socket that is empty the microprocessors are not installed in the correct order 2 If the problem remains the microprocessor needs to be reseated or replaced Have the system serviced On VRM One of the microprocessor 1 Check the microprocessor VRMs has failed VRM connectors on the system board to locate the error LED next to the failing component 2 If the problem remains the microprocessor VRM needs to be reseated or replaced Have the system serviced gu Cisco Wide Area Application Engine 7326 Hardware Installation Guide OL 6831 02 Chapter5 Troubleshooting the System Hardware Identifying Problems Using Trouble Indicators and Status LEDs W Table 5 4 Light Path Diagnostics continued System Error LED on the Outside Diagnostic Panel Front Panel LED Cause Action On MEMORY A memory error occurred 1 Check the DIMM error LEDs on the system board 2 The DIMM indicated by the DIMM error LED needs to be replaced Have the system serviced On PCIBUS A An error occurred on PCI 1 Check the adapter slots to PCI BUS B bus A B or C An adapter locate the error LED next to in PCI slot 1 2 3 4 or 5 or the failing bus
25. MGMT 2a s gt S oe LAN switch aren a O uo B a 1 Connection WAE 1 to LAN switch 2 Connection WAE 1 to WAE 2 Fast Ethernet LANO InlinePort 1 0 lan Fast Ethernet WAE1 WANO InlinePort 1 0 wan to WAE 2 LANO Cable type Straight through able type Straight throug InlinePort 1 0 lan Cable type Crossover 3 Connection WAE 2 to WAN router Fast Ethernet WAE 2 WANO InlinePort 1 0 wan Cable type Crossover Csico Wide Area Application Engine 7326 Hardware Installation Guide una OL 6831 02 Chapter1 Introducing the Cisco Wide Area Application Engine Figure 1 13 Cabling Between Two Inline WAEs Router LAN switch _z iia A I C a pr 1 Connection WAE 1 to LAN switch 2 Fast Ethernet WAE 1 LANO InlinePort 1 0 lan Cable type Straight through E7 gt Hardware Features W lt WAE2 de inline ada inline adapter a al 3 D 240089 Connection WAE 1 to WAE 2 Fast Ethernet WAE 1 WANO InlinePort 1 0 wan to WAE 2 LANO InlinePort 1 0 lan Cable type Crossover 3 Connection WAE 2 to WAN router Fast Ethernet WAE 2 WANO InlinePort 1 0 wan Cable type Crossover I 0L 6831 02 Csico Wide Area Application Engine 7326 Hardware Installation Guide 7 Chapter1 Introducing the Cisco Wide Area Application Engine HI Hardware Features Csico Wide Area Applicatio
26. PCI BUS C the system board caused the 2 Check the error log for error BE additional information 3 If you cannot identify the problem from the error LED or information in the error log try to identify the failing adapter by removing one adapter at a time from PCI bus A PCI X slots 1 or 2 PCI bus B PCI X slots 3 or 4 or PCI bus C PCI slot 5 and restarting the device after each adapter is removed On DASD A hard disk drive has failed The error pertains to DASD on SCSI channel B devices which are not supported in Cisco ACNS software On NMI A nonmaskable interrupt If the PCI BUS LED is on follow occurred The PCI BUS the instructions for those LEDs LED will probably also be If the PCI BUS LED is not on on n restart the device Cisco Wide Area Application Engine 7326 Hardware Installation Guide I 0L 6831 02 5 Chapter 5 Troubleshooting the System Hardware Table 5 4 System Error LED on the Outside Front Panel Identifying Problems Using Trouble Indicators and Status LEDs Light Path Diagnostics continued Diagnostic Panel LED Cause Action On SP BUS The service processor has The service processor needs to be failed replaced Have the system serviced On POWER The power supply in bay 1 The power supply in bay 1 needs SUPPLY 1 has failed to be replaced Have the system serviced On POWER The power supply in bay 2 The power supply in bay 2
27. Protocol IP addresses used in this document are not intended to be actual addresses Any examples command display output and figures included in the document are shown for illustrative purposes only Any use of actual IP addresses in illustrative content is unintentional and coincidental Cisco Wide Area Application Engine 7326 Hardware Installation Guide 2005 2006 2007 Cisco Systems Inc All rights reserved CONTENTS Preface xi Purpose xi Audience xii Organization xii Conventions xiii Related Documentation xv Obtaining Documentation xvii Cisco com xvii Product Documentation DVD xvii Ordering Documentation xviii Documentation Feedback xviii Cisco Product Security Overview xix Reporting Security Problems in Cisco Products xx Obtaining Technical Assistance xx Cisco Technical Support amp Documentation Website xxi Submitting a Service Request xxi Definitions of Service Request Severity xxii Obtaining Additional Publications and Information xxiii CHAPTER 1 Introducing the Cisco Wide Area Application Engine 1 1 Introduction 1 1 Software Functional Description 1 4 WAAS Software Description 1 4 Cisco Wide Area Application Engine 7326 Hardware Installation Guide I 0L 6831 02 av E Contents ACNS Software Description 1 5 WAFS Software Description 1 5 Hardware Features 1 6 Front Panel Control Buttons 1 7 LED Indicators 1 7 Input Output Ports and Connectors 1 11 Ethernet Port Connectors 1 12 Serial Port C
28. Table 5 21 POST Error Codes continued Error Code Symptom Cause and Action 1601 The system is able to communicate to 1 Complete the following steps before replacing the system management processor a FRU but the system management a Remove the AC power to the device and processor failed to respond at the waltz seconds start of POST a Reconnect the AC power and wait 30 seconds b Power up the device c Flash update the system management processor 2 Check the system board 1602 Cable for optional service processor Disconnect all device and hardware option power adapter not installed cords from the device wait 30 seconds reconnect and retry 1762 Hard disk configuration error 1 Check the hard disk drive 2 Check the hard disk cables 3 Check the hard disk adapter 4 Check the SCSI backplane 5 Check the system board 178X Fixed disk error 1 Check the hard disk cables 2 Run diagnostics 3 Check the hard disk adapter 4 Check the hard disk drive 5 Check the system board 1800 No more hardware interrupts 1 Check for failing adapter available for PCI adapter 2 Check the system board Cisco Wide Area Application Engine 7326 Hardware Installation Guide OL 6831 02 Chapter5 Troubleshooting the System Hardware Symptoms and Solutions Table 5 21 POST Error Codes continued Error Code Symptom Cause and Action 1962 Drive does not contain a valid boot 1 Veri
29. This appendix provides hardware specifications for the WAE 7326 appliance and the optional Cisco WAE inline network adapter It contains the following sections e Appliance Specifications page A 1 e Adapter Specifications page A 5 Appliance Specifications Table A 1 provides a summary of the features and specifications of the Wide Area Application Engine WAE 7326 Table A 1 WAE 7326 Features and Specification Specification Description Microprocessor e 23 2 GHz Nocona processors e 1 MB Level 2 cache e 800 MHz front side bus FSB N Note Use the Configuration Setup utility program to determine the type and speed of the microprocessors I 0L 6831 02 Cisco Wide Area Application Engine 7326 Hardware Installation Guide si Appendix A Wide Area Application Engine 7326 Hardware Specifications MI Appliance Specifications Table A 1 WAE 7326 Features and Specification continued Memory e Minimum 512 MB e Maximum 16 GB e Type 2 way interleaved PC3200 ECC DDR II SDRAM registered DIMMs only e Sizes 256 MB 512 MB 1 GB or 2 GB Drives standard e CD ROM Expansion bays e 6 hot swap 3 5 inch disk drive bays e 1 5 25 inch 13 34 cm bay CD ROM drive installed Hot swap Fans e Minimum 6 e Maximum 12 Provide redundant cooling Hot swap Power supplies 625 watts 100 240 V AC e Minimum 1 e Maximum 2 Provide redundant power Expansion slots e 2
30. action instructions for the first error message that appears The following sections contain the error codes that might appear in the detailed test log and summary log when the diagnostic programs are run The error code format is as follows fff ttt 1i1 date cc text message I 0L 6831 02 Cisco Wide Area Application Engine 7326 Hardware Installation Guide ai Chapter5 Troubleshooting the System Hardware W Using the System Diagnostic Programs The following are the meanings of the error message elements Error Message Element Explanation fff 3 digit function code that indicates the function being tested when the error occurred For example function code 089 is for the microprocessor ttt 3 digit failure code that indicates the exact test failure that was encountered These codes are for trained service personnel see the Diagnostic Error Codes section on page 5 37 iii 3 digit device ID These codes are for trained service personnel see the Diagnostic Error Codes section on page 5 37 date The date that the diagnostic test was run and the error recorded cc Check value that is used to verify the validity of the information text message Message that indicates the reason for the problem The format is as follows Function Name Result test specific string where Function Name is the name of the function being tested when the error occurred This correspond
31. al Chapter1 Introducing the Cisco Wide Area Application Engine BI Software Functional Description Software Functional Description The operation of the WAE is dependent on the software application that is installed on it This section describes WAAS ACNS and WAFS software WAAS Software Description page 1 4 ACNS Software Description page 1 5 WAFS Software Description page 1 5 WAAS Software Description With WAAS software installed the WAE appliance functions as either a WAAS Central Manager or a WAAS Application Acceleration Engine The WAAS Central Manager provides a graphical user interface to monitor and configure all Acceleration Engines The WAAS Acceleration Engine is deployed in remote branch offices and in the data center to accelerate TCP applications that access data across the network The Application Acceleration Engine functionality operates at different levels based on the software licenses purchased WAAS 4 x software offers the WAAS Transport License or the WAAS Enterprise License options Cisco WAAS software helps enterprises meet the following objectives Provide branch office employees with LAN like access to information and applications across a geographically distributed network Migrate application and file servers from branch offices into centrally managed data centers Minimize unnecessary WAN bandwidth consumption through the use of advanced compression algorithms Provide print services to
32. backing Peel the protective tape off the adhesive and stick the feet to the bottom of a clean chassis surface Place one foot in each corner Place the chassis on the tabletop or workbench Ensure that no exhaust air from other equipment will be drawn into the chassis Also make sure that there is adequate clearance at the front and rear of the chassis I 0L 6831 02 Cisco Wide Area Application Engine 7326 Hardware Installation Guide al Chapter3 Installing the Wide Area Application Engine W Connecting Cables Connecting Cables Step 1 Step 2 Step 3 To connect cables to your WAE follow these steps Power down the appliance before connecting cables to or disconnecting any cables from the appliance See the documentation that comes with your optional equipment for additional cabling instructions It might be easier for you to route the cables before you install specific optional equipment Cable identifiers are printed on the cables that come with the server and options Use these identifiers to connect the cables to the correct connectors Figure 3 8 shows the locations of the input and output connectors on your device Figure 3 8 WAE 7326 Ports and Receptacles AC System Shown 50000000000 137693 1 Ethernet link status LED 7 Power cord connectors and LED 2 Ethernet activity LED 8 USB connectors not su
33. branch office users Cisco WAAS allows you to configure a WAE as a print server so you do not need to deploy a dedicated system to fulfill print requests Improve application performance over the WAN by addressing the following common issues Low data rates constrained bandwidth Slow delivery of frames high network latency Higher rates of packet loss low reliability Csico Wide Area Application Engine 7326 Hardware Installation Guide ia g 0L 6831 02 Chapter1 Introducing the Cisco Wide Area Application Engine Software Functional Description W ACNS Software Description With ACNS software installed the WAE appliance functions as a Content Distribution Manager Content Engine or Content Router The Content Distribution Manager provides a graphical user interface to manage registered Content Engines and Content Routers The ACNS solution addresses the need to distribute and receive high bandwidth media rich content across the Internet or an intranet without performance losses or content delivery delays ACNS software offers the following content based services e Content caching and hosting e Proxy services e Content replication e Video streaming In Content Engine mode the WAE operates either as a component of an ACNS network or as a standalone content caching device and is generally positioned on the WAN edge between your enterprise network and the Internet Note The WAE 7326 supports device m
34. buttons 1 7 conventions document xiii corrosion preventing damage B 4 cover installing 4 12 removing 4 1 CPU diagnostic panel LED 5 20 D DASD diagnostic panel LED 5 20 DC power installation precautions 2 6 diagnostic error codes 5 37 diagnostic panel error definitions table 5 34 LEDs figure 5 19 table 5 20 diagnostic programs overview 5 7 starting 5 9 troubleshooting with 5 5 diagnostics LEDs Light Path 5 19 diagnostic tools overview 5 5 document conventions xiii drives installing 4 13 internal 4 13 dust preventing damage B 3 electromagnetic interference See EMI electrostatic discharge See ESD EMI preventing effects of B 4 environment maintaining B 1 error codes definitions 5 37 format 5 7 error logs viewing 5 10 mi Cisco Wide Area Application Engine 7326 Hardware Installation Guide ESD preventing damage 2 7 B 4 Ethernet 1 activity LED 1 10 Ethernet 1 link status LED 1 10 Ethernet 2 activity LED 1 10 Ethernet controller troubleshooting 5 12 troubleshooting chart 5 13 Ethernet port connector pinouts 1 13 expansion enclosure problems 5 44 F FAN diagnostic panel LED 5 20 fan error messages 5 62 Fibre Channel adapter connector 1 15 LEDs 1 11 PCI slot 3 note 1 11 specifications table A 5 filler panel hard disk drive bay 4 13 front panel Index W hard disk drive installing 4 13 problems 5 45 hardware troubleshooting 5 1 hardware option pro
35. device is 1 75 inches 4 44 cm tall Tools and Parts Required A sliding rail rack mount kit is included in your shipping container accessory box The rack mount kit is suitable for mounting the WAE 7326 appliances in 19 inch 48 26 cm 4 post equipment racks See the Rack Requirements section on page 3 2 You need the following tools for the installation e Flat blade screwdriver e Phillips screwdriver Figure 3 1 shows the items that you need to install the WAE in your rack or cabinet If any items are missing or damaged contact your place of purchase A Warning To prevent bodily injury when mounting or servicing this unit in a rack you must take special precautions to ensure that the system remains stable The following guidelines are provided to ensure your safety e This unit should be mounted at the bottom of the rack if it is the only unit in the rack e When mounting this unit in a partially filled rack load the rack from the bottom to the top with the heaviest component at the bottom of the rack e If the rack is provided with stabilizing devices install the stabilizers before mounting or servicing the unit in the rack Statement 1006 Cisco Wide Area Application Engine 7326 Hardware Installation Guide I 0L 6831 02 PEN Chapter3 Installing the Wide Area Application Engine Hs Tools and Parts Required Figure 3 1 Rack Installation Kit o oOo wo t nm Slide rail 2
36. error text for more information 301 XXX 000 Failed keyboard test Not applicable 405 XXX 000 Failed Ethernet test on controller 1 Verify that Ethernet is not disabled in the on the system board BIOS 2 Check the system board 405 XXX 00N Failed Ethernet test on adapterin 1 Check the adapter in PCI slot n BEES 2 Check the system board 415 XXX 000 Failed modem test Not applicable No modem installed 1 USB Universal Serial Bus ACNS software does not support USB peripheral devices 2 RAID redundant array of inexpensive disks mi Cisco Wide Area Application Engine 7326 Hardware Installation Guide Troubleshooting the System Hardware OL 6831 02 Chapter5 Troubleshooting the System Hardware Symptoms and Solutions W FRU field replaceable unit ASM advanced system management adapter BIST built in self test ACNS software does not support disk drives No disk drive errors are expected however if a disk drive error appears during bootup contact the Cisco Technical Assistance Center SY Bo wa 7 ACNS software does not support tape drives No tape drive errors are expected however if a tape drive error appears during bootup contact the Cisco Technical Assistance Center 8 ACNS software does not support keyboards No keyboard errors are expected however if a keyboard error appears during bootup contact the Cisco Technical Assistance Center 9 ACNS software does not support modems
37. expose you to electrical shock Components inside these compartments should be serviced only by an authorized service technician e If any of the following conditions occur unplug the product from the electrical outlet and replace the part or contact your authorized service provider The power cable extension cord or plug is damaged An object has fallen into the product Cisco Wide Area Application Engine 7326 Hardware Installation Guide 74 E 0L 6831 02 _ Chapter 2 Preparing to Install the Wide Area Application Engine Safety Guidelines The product has been exposed to water The product has been dropped or damaged The product does not operate correctly when you follow the operating instructions Keep your system components away from radiators and heat sources Also do not block cooling vents Do not spill food or liquids on your system components and never operate the product in a wet environment Do not push any objects into the openings of your system components Doing so can cause fire or electric shock by shorting out interior components Use the product only with other Cisco approved equipment Allow the product to cool before removing covers or touching internal components Use the correct external power source Operate the product only from the type of power source indicated on the electrical ratings label If you are not sure of the type of power source required consult your
38. installed correctly c The correct device driver is installed for the CD ROM drive 2 Run CD ROM drive diagnostics 3 Check the CD ROM drive Table 5 10 Expansion Enclosure Problems Symptom Cause and Action The SCSI expansion enclosure Verify the following items sed to work b t does fot 1 The cables for all external SCSI options are connected correctly work now 2 The last option in each SCSI chain or the end of the SCSI cable is terminated correctly 3 Any external SCSI option is turned on You must turn on an external SCSI hardware option before powering on the device Cisco Wide Area Application Engine 7326 Hardware Installation Guide ua OL 6831 02 Chapter5 Troubleshooting the System Hardware Symptoms and Solutions W Table 5 11 Hard Disk Drive Problems Symptom Cause and Action Not all drives are recognized 1 Remove the first drive not recognized and try the hard disk drive by the hard disk drive diagnostic test again diagnostic t st fixed disk 2 Ifthe remaining drives are recognized the drive that you removed test needs to be replaced System stops responding 1 Remove the hard disk drive being tested when the device stopped during hard disk drive responding and try the diagnostic test again diagnostic test 2 Ifthe hard disk drive diagnostic test runs successfully the drive that you removed needs to be replaced Table 5 12 General Problems Sympto
39. or one is seated in the wrong socket NON RED Device power supplies are no longer redundant applicable only with the redundant power feature MEMORY Memory failure One or more dual inline memory modules DIMMs failed OVER SPEC The system has shut down because of a system overload condition DASD The SCSI backplane or a device connected to a SCSI bus failed DASD devices are not supported in Cisco ACNS software NMI Nonmaskable interrupt occurred PCI BUS A An error occurred on an adapter in PCI X slots 1 or 2 or one of the integrated PCI devices on the system board ISMP BUS Service processor failure PCI BUS B An error occurred on an adapter in PCI X slots 3 or 4 FAN A fan 1 2 3 4 5 6 7 or 8 failed or is operating slowly CPU VRM MISMATCH The service processor detected a CPU or VRM mismatch PCI BUS C An error occurred on an adapter in PCI slot 5 TEMP System temperature exceeded maximum rating mi Cisco Wide Area Application Engine 7326 Hardware Installation Guide OL 6831 02 _ Chapter 5 Troubleshooting the System Hardware Identifying Problems Using Trouble Indicators and Status LEDs W The device supports a maximum of three PCI buses Remind Button You can use the Remind button to place the front panel system error LED into the Remind mode By pressing the button you acknowledge the failure but indicate that you will not take immediate action If a new failure occurs the system e
40. service representative The POST BIOS code displays POST error codes and messages on the screen Beep Symptoms Beep symptoms are short tones or a series of short tones separated by pauses intervals without sound See the examples in the following table Cisco Wide Area Application Engine 7326 Hardware Installation Guide OL 6831 02 Chapter5 Troubleshooting the System Hardware Symptoms and Solutions W Beeps Description 1 2 3 1 One beep 2 A pause or break 3 Two beeps 4 A pause or break 5 Three beeps 4 Four continuous beeps One beep after a successful POST indicates that the system is functioning properly Table 5 5 lists the beep symptoms describes the error and suggests causes and possible actions to solve the problems The most likely cause of the symptom is listed first Table 5 5 Beep Symptoms Beep Symptom Error Cause and Action 1 1 2 Microprocessor register test failed 1 Check the optional microprocessor if installed 2 Check the microprocessor 3 Check the system board 1 1 3 CMOS write read test failed 1 Check the battery 2 Check the system board 1 1 4 BIOS EEPROM checksum failed 1 Recover the BIOS 2 Check the system board 1 2 1 Programmable interval timer Check the system board failed 1 2 2 DMA initialization failed Check the system board 1 2 3 DMA page register write read Check the system board failed Cisco W
41. service representative or local power company Use only approved power cables If you have not been provided with a power cable for your Content Engine or for any AC powered option intended for your system purchase a power cable that is approved for use in your country The power cable must be rated for the product and for the voltage and current marked on the product s electrical ratings label The voltage and current rating of the cable should be greater than the ratings marked on the product To help prevent electric shock plug the system components and peripheral power cables into properly grounded electrical outlets These cables are equipped with three prong plugs to help ensure proper grounding Do not use adapter plugs or remove the grounding prong from a cable If you must use an extension cord use a three wire cord with properly grounded plugs Observe extension cord and power strip ratings Make sure that the total ampere rating of all products plugged into the extension cord or power strip does not exceed 80 percent of the extension cord or power strip ampere ratings limit Do not use appliance or voltage converters or kits sold for appliances with your product I 0L 6831 02 Cisco Wide Area Application Engine 7326 Hardware Installation Guide J Chapter 2 Preparing to Install the Wide Area Application Engine W Safety Guidelines To help protect your system components from sudden transient increases and decrease
42. start page 5 50 System Error LED and the Diagnostic Panel LEDs The system error LED is on when an error is detected If the system error LED is on remove the cover and check the diagnostic panel LEDs Table 5 3 lists all the diagnostic panel LEDs followed by the component or action for correcting the problem The information in the table is valid only when the system error LED is on Cisco Wide Area Application Engine 7326 Hardware Installation Guide I 0L 6831 02 PE Chapter5 Troubleshooting the System Hardware Hs Symptoms and Solutions Table 5 7 Diagnostic Panel LED When checking the diagnostic panel LEDs note the following information e Ifa diagnostic panel LED is on and the front panel system error LED is off there is probably an LED problem Run the LED diagnostics e To locate the LEDs on the system board see Figure 5 1 on page 5 17 e Check the system error log for additional information before replacing a component See the Viewing Error Logs section on page 5 10 e The DIMM error LEDs microprocessor error LEDs and VRM error LEDs on the system board go off when the system is powered down Table 5 7 provides the diagnostic panel LED error definitions The third column lists one or more suggested actions or components that need to be reseated or replaced Use this table to identify possible causes for the error message and then call your service representative Description Diagno
43. system board 4 4 4 Optional system management Pertains to a nonavailable hardware option Not adapter not installed in slot 1 or not applicable to the device functioning correctly Cisco Wide Area Application Engine 7326 Hardware Installation Guide I 0L 6831 02 En Chapter5 Troubleshooting the System Hardware Hs Symptoms and Solutions Table 5 5 Beep Symptoms continued Beep Symptom Error Cause and Action Two short beeps has changed Information only the configuration 1 Run diagnostics 2 Run the configuration setup utility program Three short 1 Check the DIMM Deeps 2 Check the system board One 1 Check the microprocessor es 2 Check the optional microprocessor if installed 3 Check the system board Repeating This error pertains to keyboards which are not short beeps supported in Cisco ACNS software One long and one short beep This error pertains to video adapters which are not supported in the Wide Area Application Engine 7326 One long and two short beeps This error pertains to video adapters which are not supported in the Wide Area Application Engine 7326 One long and three short beeps This error pertains to monitors or video adapters These items are not supported in the Wide Area Application Engine 7326 Two long and two short beeps This error pertains to video adapters which are not supported in the Wide Area A
44. the bottom LED is amber Csico Wide Area Application Engine 7326 Hardware Installation Guide P10 i OL 6831 02 _ Chapter 1 Introducing the Cisco Wide Area Application Engine Hardware Features W Table 1 4 Fibre Channel Adapter LEDs LED State Description Green On Power is on Amber On Green On Fibre Channel adapter is on line Amber Off Green Off Signal has been acquired The Fibre Channel Amber On adapter firmware is performing or waiting to perform Fibre Channel loop initialization Green Off Loss of synchronization Amber Flashing Green Flashing Firmware error Amber Flashing Input Output Ports and Connectors A Your WAE appliance supports the following I O connectors on the front and back of the device e Two Ethernet e One serial e One Ultra320 SCSI controller LVD SCSI Warning To avoid electric shock do not connect safety extra low voltage SELV circuits to telephone network voltage TNV circuits LAN ports contain SELV circuits and WAN ports contain TNV circuits Some LAN and WAN ports both use RJ 45 connectors Use caution when connecting cables Statement 1021 Figure 1 5 shows the WAE appliance back panel ports and connectors Note The Fibre Channel adapter is supported in PCI slot 3 I 0L 6831 02 Csico Wide Area Application Engine 7326 Hardware Installation Guide ui Chapter1 Introducing the Cisco Wide Area Application Engine
45. Ahafo CISCO Cisco Wide Area Application Engine 7326 Hardware installation Guide January 2007 Americas Headquarters Cisco Systems Inc 170 West Tasman Drive San Jose CA 95134 1706 USA http Awww cisco com Tel 408 526 4000 800 553 NETS 6387 Fax 408 527 0883 Text Part Number OL 6831 02 THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE ALL STATEMENTS INFORMATION AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY The following information is for FCC compliance of Class A devices This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful i
46. Cage Cisco Wide Area Application Engine 7326 Hardware Installation Guide mas E OL 6831 02 Chapter4 Installing Hardware Options Working with Adapters W 1 Low profile SCSI adapter 2 SCSI cable connector 3 SCSI cable Figure 4 6 shows the cable routing for an adapter installed in the PCI riser card cage Note Remove the fan guide before you route the cables Reinstall the fan guide when you complete the cable routing Step9 Perform any configuration tasks required for the adapter Cisco Wide Area Application Engine 7326 Hardware Installation Guide I 0L 6831 02 40 Chapter4 Installing Hardware Options W Working with Adapters Figure 4 6 Cable Routing for the PCI Riser Card Cage 1 SCSI adapter 2 SCSI cable Step 10 If you have other hardware options to install or remove do so now Step 11 Reinstall the cover Cisco Wide Area Application Engine 7326 Hardware Installation Guide 0 10 0L 6831 02 Chapter4 Installing Hardware Options Completing the Installation W For instructions on completing the installation see the Completing the Installation section on page 4 11 Completing the Installation To complete your installation follow these steps Step 1 Install the top cover Step2 Install the device in a rack For complete rack installation and removal instructions see Chapter 3 Installing the Wide Area Application Engine
47. Engine 7326 Hardware Installation Guide OL 6831 02 Preface Obtaining Documentation W Obtaining Documentation Cisco com Cisco documentation and additional literature are available on Cisco com Cisco also provides several ways to obtain technical assistance and other technical resources These sections explain how to obtain technical information from Cisco Systems You can access the most current Cisco documentation at this URL http www cisco com techsupport You can access the Cisco website at this URL http www cisco com You can access international Cisco websites at this URL http www cisco com public countries_languages shtml Product Documentation DVD Cisco documentation and additional literature are available in the Product Documentation DVD package which may have shipped with your product The Product Documentation DVD is updated regularly and may be more current than printed documentation The Product Documentation DVD is a comprehensive library of technical product documentation on portable media The DVD enables you to access multiple versions of hardware and software installation configuration and command guides for Cisco products and to view technical documentation in HTML With the DVD you have access to the same documentation that is found on the Cisco website without being connected to the Internet Certain products also have pdf versions of the documentation available The Product Documen
48. I bus configuration 4 5 PCI BUS diagnostic panel LED 5 20 PCI or PCI X adapters installing 4 6 ports and connectors inline network adapter 1 18 Ethernet connecting 1 13 serial connecting 1 13 POST description 5 6 error codes 5 52 power connecting to system 3 13 error messages 5 63 problems 5 48 power control button 1 7 power on LED 1 7 power on self test See POST power source interruptions preventing damage from B 6 power subsystem troubleshooting 5 11 power supplies Index W LEDs table 5 16 troubleshooting with 5 16 problems 5 51 specifications A 2 using uninterruptible B 8 POWER SUPPLY 1 diagnostic panel LED 5 20 POWER SUPPLY 2 diagnostic panel LED 5 20 problem solving overview 5 1 tips 5 27 rack installation 3 5 rack requirements 3 2 radio frequency interference See RFI Remind button description 5 21 removing or replacing Content Engine 3 14 reset button 1 7 RFI preventing effects of B 4 S safety Cisco Wide Area Application Engine 7326 Hardware Installation Guide I 0L 6831 02 Ins BH index general precautions 2 4 safety warnings 2 1 SCSI adapter boot option 4 6 error codes 5 60 SCSI port connector pinout 1 15 serial port connector pinout 1 14 description 1 13 problems 5 49 SERVICE PROCESSOR BUS diagnostic panel LED 5 20 service processor error codes 5 60 shock preventing damage B 5 short circuit 5 11 site environment maintenance factors B 1 software problems troubl
49. M LED 2 Check the microprocessor indicated by the microprocessor LED DASD LED on The LED located next to the drive The error pertains to DASD devices which are bay of the failing drive is on not supported in Cisco ACNS software Check the amber drive LED for the failing hard drive Service processor The service processor has failed 1 Unplug the device for 30 seconds and then bus LED is on retry 2 Reflash or update firmware for the ISMP and BIOS 3 Check the system board Power supply 1 When the LED is lit the power 1 Check the DC good LED on LED on supply in bay 1 has failed When power supply 1 If itis off power supply 1 the LED flashes an invalid needs to be replaced power supply configuration has Have the system serviced occurred 2 Check the power cage assembly Power supply 2 When the LED is lit the power 1 Check the DC good LED on power LED on supply in bay 2 has failed When supply 2 If itis off power supply 2 needs the LED flashes an invalid to be replaced power supply configuration has Have the system serviced occurred 2 Check the power cage assembly NMI LED on A machine check error has 1 Restart the device occurred 2 Check the system error log Cisco Wide Area Application Engine 7326 Hardware Installation Guide I 0L 6831 02 5 35 Chapter5 Troubleshooting the System Hardware Hs Symptoms and S Table 5 7 Diagnostic Panel LED olutions Diagnostic Panel LED Error Definitions contin
50. OST and diagnostic programs that are located in the device ROM When console redirection is enabled all the tests available from a keyboard are accessible through the console connection as well Mouse support however is not available through the console connection You can run all the diagnostics and tests that are supported by the BIOS with a few exceptions Tests for a disk drive for example are invalid because the device does not include a disk drive in the hardware configuration Tests for peripheral devices such as mouse keyboard and monitor and ports such as the USB port that are not supported by ACNS software are also invalid Caution Note Identifying Step 1 Step 2 Customer replaceable components include the Fibre Channel adapter and hard disk drives All other components that are not orderable as spare hardware options can only be replaced by a qualified service technician Once you have identified a faulty component contact Cisco Technical Support See the Obtaining Documentation section on page xvii Read the Working Inside the WAE with the Power On section on page 2 7 before opening the chassis cover System Problems To identify system problems follow these steps Power down the device and all external devices Check all cables and power cords See the Checking Connections and Switches section on page 5 3 Cisco Wide Area Application Engine 7326 Hardware Ins
51. PCI X non hot pluggable 133 MHz 64 bit e 2 PCI X non hot pluggable 100 MHz 64 bit low profile Size e Height 3 36 in 85 4 mm e Depth 27 64 in 702 0 mm e Width 17 5 in 443 6 mm Weight Weight 46 5 Ib 21 09 kg to 64 lb 29 03 kg depending upon configuration Cisco Wide Area Application Engine 7326 Hardware Installation Guide lt a 0L 6831 02 Appendix A Wide Area Application Engine 7326 Hardware Specifications Appliance Specifications W Table A 1 WAE 7326 Features and Specification continued Integrated functions e Baseboard management controller e Two Broadcom 10 100 1000 Ethernet controllers dual port design with Wake on LAN support e One serial port e One external and one internal Ultra320 SCSI port dual channel controller with integrated RAID N Note The baseboard management controller is also known as the service processor Electrical Input e Sine wave input 50 60 Hz required e Input voltage range automatically selected e Input voltage low range Minimum 100 V AC Maximum 137 V AC e Input voltage high range Minimum 200 V AC Maximum 240 V AC e Input kilovolt amperes kVA approximately Minimum 0 36 kVA Maximum 0 83 kVA Cisco Wide Area Application Engine 7326 Hardware Installation Guide I 0L 6831 02 IE Appendix A Wide Area Application Engine 7326 Hardware Specifications MI Appliance Specifications Table A 1
52. ST Error Codes continued Error Code Symptom Cause and Action 19990305 Hard disk sector error no operating Install operating system on the hard disk system installed 19990650 AC power has been restored 1 Check the power cable 2 Check for interruption of power 1 ACNS software does not support keyboards No keyboard errors are expected however if a keyboard error appears during bootup contact the Cisco Technical Assistance Center 2 ACNS software does not support disk drives No disk drive errors are expected however if a disk drive error appears during bootup contact the Cisco Technical Assistance Center Service Processor Error Codes When viewed from POST service processor error codes appear in hexadecimal form generally beginning with A2 A3 A4 A5 A6 A7 AD AE or El However when viewed from the system error log the messages appear as text To identify a possible error condition for the service processor see the system error log See the Diagnostic Programs and Error Messages section on page 5 7 SCSI Errors amp Note If your device does not have a hard disk drive ignore any message that indicates that the BIOS is not installed Table 5 22 describes possible SCSI errors Cisco Wide Area Application Engine 7326 Hardware Installation Guide 5 60 OL 6831 02 Chapter5 Troubleshooting the System Hardware Table 5 22 SCSI Errors SCSI Error Causes Sym
53. Setup Utility program some of those changes are reflected in the system information you cannot change settings directly in the system information This option is on the full Configuration Setup Utility menu only Product Data Choose this option to view the machine type and model of your device the serial number and the revision level or issue date of the BIOS code stored in electrically erasable programmable ROM EEPROM Devices and I 0 Ports Choose this option to view or change assignments for devices and input output I O ports Choose this option to enable or disable integrated SCSI and Ethernet controllers and all standard ports such as serial and parallel If you disable a device it cannot be configured and the operating system will not be able to detect it this is equivalent to disconnecting the device If you disable the integrated Ethernet controller and no Ethernet adapter is installed the device will have no Ethernet capability If you disable the integrated USB controller the device will have no USB capability to maintain USB capability make sure that Enabled is selected for the USB Host Controller and USB BIOS Legacy Support options This option is on the full Configuration Setup Utility menu only Start Options Choose this option to view or change the start options Startup sequences take effect when you start the device The startup sequence specifies the order in which the device checks devices to find a b
54. TIAL OR INCIDENTAL DAMAGES INCLUDING WITHOUT LIMITATION LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES CCVP the Cisco Logo and the Cisco Square Bridge logo are trademarks of Cisco Systems Inc Changing the Way We Work Live Play and Learn is a service mark of Cisco Systems Inc and Access Registrar Aironet BPX Catalyst CCDA CCDP CCIE CCIP CCNA CCNP CCSP Cisco the Cisco Certified Internetwork Expert logo Cisco IOS Cisco Press Cisco Systems Cisco Systems Capital the Cisco Systems logo Cisco Unity Enterprise Solver EtherChannel EtherFast EtherSwitch Fast Step Follow Me Browsing FormShare GigaDrive GigaStack HomeLink Internet Quotient IOS iPhone IP TV iQ Expertise the iQ logo iQ Net Readiness Scorecard iQuick Study LightStream Linksys MeetingPlace MGX Networking Academy Network Registrar Packet PIX ProConnect RateMUX ScriptShare SlideCast SMARTnet StackWise The Fastest Way to Increase Your Internet Quotient and TransPath are registered trademarks of Cisco Systems Inc and or its affiliates in the United States and certain other countries All other trademarks mentioned in this document or Website are the property of their respective owners The use of the word partner does not imply a partnership relationship between Cisco and any other company 0612R Any Internet
55. W Installing a Hard Disk Drive Figure 4 8 Installing a Hard Disk Drive 1 Drive tray handle 3 Filler panel 2 Drive tray assembly Cisco Wide Area Application Engine 7326 Hardware Installation Guide Pais i OL 6831 02 CHAPTER Troubleshooting the System Hardware This chapter provides basic troubleshooting information to help you identify some common problems that might occur with your Wide Area Application Engine WAE This chapter contains the following sections e Identifying System Problems page 5 2 e Using the System Diagnostic Programs page 5 5 e Checking the Power Subsystem page 5 11 e Troubleshooting the Ethernet Controller page 5 12 e Identifying Problems Using Trouble Indicators and Status LEDs page 5 15 e Undetermined Problems page 5 25 e Symptoms and Solutions page 5 28 Use the information in this chapter to determine whether a problem originates with the hardware or the software For further assistance contact your service representative Cisco Wide Area Application Engine 7326 Hardware Installation Guide I 0L 6831 02 Gn Chapter5 Troubleshooting the System Hardware HI Identifying System Problems N Note A Cisco ACNS software does not support the use of a keyboard or mouse Personal System 2 PS 2 or Universal Serial Bus USB for Linux and ACNS software troubleshooting However the keyboard and mouse are supported by the BIOS for power on self test P
56. WAE the pages that were cached on that device are no longer available to the router or other WAEs You might see an increase in outgoing web traffic that might have otherwise been fulfilled by the WAE that you are removing However after a time the router and other WAEs redistribute the load of web traffic Cisco Wide Area Application Engine 7326 Hardware Installation Guide P34 0L 6831 02 Chapter3 Installing the Wide Area Application Engine Removing or Replacinga WAE W If you remove the last WAE from your network you can also disable WAE support on the router However this action is not necessary because leaving WAE support enabled when there are no WAEs attached has no effect on the router s performance To replace a WAE remove it from the network and then install a new WAE and configure it using the same configuration parameters IP address and so forth that you used for the removed WAE Cisco Wide Area Application Engine 7326 Hardware Installation Guide I 0L 6831 02 a 315 Chapter3 Installing the Wide Area Application Engine W RemovingorReplacing a WAE Cisco Wide Area Application Engine 7326 Hardware Installation Guide Ea OL 6831 02 CHAPTER Installing Hardware Options This chapter provides basic instructions for installing hardware options in your Wide Area Application Engine WAE These instructions are intended for technicians who are experienced with setting up Cisco WAE ha
57. WAE 7326 Features and Specification continued Environment e Air temperature Server on 50 to 95 F 10 to 35 C altitude 0 to 2133 m 6998 0 ft Server off 50 to 109 4 F 10 to 43 C maximum altitude 2133 m 6998 0 ft e Humidity Server on 8 to 80 Server off 8 to 80 l Acoustical noise e Declared sound power idle 6 6 bel emissions e Declared sound power operating 6 6 bel Heat Output e Minimum configuration 1230 Btu 360 watts e Maximum configuration 2840 Btu 830 watts 1 These levels were measured in controlled acoustical environments according to the procedures specified by the American National Standards Institute ANST 12 10 and ISO 7779 and are reported in accordance with ISO 9296 Actual sound pressure levels in a given location might exceed the average values stated because of room reflections and other nearby noise sources The declared sound power levels indicate an upper limit below which a large number of computers will operate 2 In acoustics logarithm of the ratio of a quantity to a reference quantity of the same kind is called a level The base of the logarithm always ten unless otherwise specified the reference quantity and the kind of level shall be specified bel is a unit of level when the base of the logarithm is ten and the quantities concerned are proportional to power 3 Power consumption and heat output vary depending on the number and type of
58. When the prompt Press F1 for Configuration Setup appears press F1 If you have set both a user power on password and a supervisor administrator password you must type the supervisor password to access the full Configuration Setup Utility menu If you do not type the supervisor password a limited Configuration Setup Utility menu is available Step3 Follow the instructions in the window Step4 Choose settings to view or change Configuration Setup Utility Menu Options The following choices are on the Configuration Setup Utility main menu Depending on the version of your BIOS code some menu choices might differ slightly from these descriptions System Summary Choose this option to view configuration information including the type speed and cache sizes of the microprocessors and the amount of installed memory When you make configuration changes through other options in the Configuration Setup Utility program the changes are reflected in the system summary you cannot change settings directly in the system summary This option is on the full and limited Configuration Setup Utility menu Cisco Wide Area Application Engine 7326 Hardware Installation Guide 02 E 0L 6831 02 Appendix C Using the Configuration Setup Utility Program Configuration Setup Utility Menu Options W System Information Choose this option to view information about your device When you make changes through other options in the Configuration
59. a Application Engine 7326 Hardware Specifications W Adapter Specifications Table A 3 Inline Network Adapter Specifications continued Specification Description Data transfer rate 1000 Mbps 100 Mbps and 10 Mbps speeds per port in half duplex mode 2000 Mbps 200 Mbps and 20 Mbps speeds per port in full duplex mode General Technical Specifications Interface standard PCI v2 2 32 64 bit 33 66 MHz PCI X v1 0 32 64 bit 66 100 133 MHz Size 6 6 in x 4 2 in 167 64 mm x 106 68 mm PCI connector Universal 64 bit connector PCI voltage 12V minimum 11 4V maximum 12 6V 3 3V minimum 3 0V maximum 3 6V Weight 6 18 oz 175 grams Operating humidity 0 to 90 percent noncondensing Operating temperature 32 to 122 F 0 to 50 C Storage temperature 4 to 149 F 20 to 65 C Cisco Wide Area Application Engine 7326 Hardware Installation Guide lt 0L 6831 02 _ _ _ _ ___k APPENDIX Maintaining the Wide Area Application Engine Proper use of preventive maintenance procedures can keep the Wide Area Application Engine WAE in good operating condition and minimize the need for costly time consuming service procedures This chapter contains maintenance procedures that you should perform regularly This chapter covers the tasks required for maintaining a WAE or a WAE farm e Maintaining Your Site Environment page B 1 e Using Power Protec
60. aceable adapters must be serviced by a licensed service technician Contact your service representative Power up the device If the problem remains suspect the following parts in the order listed a Power supply b Power cage assembly c System board N Note If the problem goes away when you remove an adapter from the system and replacing that adapter does not correct the problem suspect the system board Cisco Wide Area Application Engine 7326 Hardware Installation Guide ui 0L 6831 02 Chapter5 Troubleshooting the System Hardware Undetermined Problems W N Note If you suspect a networking problem and all the system tests pass suspect a network cabling problem external to the system Problem Solving Tips Because of the variety of hardware and software combinations that can be encountered use the following information to assist you in identifying the problems If possible have this information available when requesting technical assistance e Machine type and model e Microprocessor or hard disk upgrades e Failure symptom Do diagnostics fail What when where single or multiple systems Is the failure repeatable Has this configuration ever worked Ifit has been working what changes were made before it failed Is this the original reported failure e Diagnostics type and version level e Hardware configuration Print print screen configuration currently
61. al fan x beyond recommended RPM range 1 Check connections to fan x 2 Fanxneeds to be replaced Have the system serviced Fan x outside recommended speed action Fan x needs to be replaced Have the system serviced mi Cisco Wide Area Application Engine 7326 Hardware Installation Guide OL 6831 02 Chapter5 Troubleshooting the System Hardware Power Error Messages Symptoms and Solutions Table 5 25 describes the power error messages Table 5 25 Power Error Messages Message Action Power supply x current share fault level critical excessive current demand on power supply x Power supply x needs to be replaced Have the system serviced Power supply x DC good fault level critical power good signal not detected for power supply x Power supply x needs to be replaced Have the system serviced Power supply x temperature fault Power supply x needs to be replaced Have the system serviced Power supply x removed No action required information only Power supply x fan fault level critical fan fault in power supply x Power supply x needs to be replaced Have the system serviced Power supply x 12 V fault level critical overcurrent condition detected See the Checking the Power Subsystem section on page 5 11 Power supply x 3 3 V fault level critical 3 3 V power supply x had an error See the Checking the Power Subsystem
62. al device does not work 1 Verify the following items For more information about the serial port see the Serial Port Connector section on b The serial port is enabled and is assigned a unique address page 1 13 a The device is compatible with the WAE c The device is connected to the correct port see the Input Output Ports and Connectors section on page 1 11 2 Check fora failing serial device 3 Check the serial adapter if installed 4 Check the system board Cisco Wide Area Application Engine 7326 Hardware Installation Guide I 0L 6831 02 5 49 Chapter5 Troubleshooting the System Hardware Hs Symptoms and Solutions Table 5 19 Software Problems Symptom Cause and Action Suspected software problem 1 To determine if problems are caused by the software verify the following items a Your device has the minimum memory needed to use the software For memory requirements see the information that comes with the software Note If you have just installed an adapter or memory you might have a memory address conflict b The software is designed to operate on your device c Other software works on your device d The software that you are using works on another device If you received any error messages when using the software program see the information that comes with the software for a description of the messages and suggested solutions to the problem 2 Ifyouhave
63. apter2 Preparing to Install the Wide Area Application Engine Safety Warnings Wl Warning Do not work on the system or connect or disconnect cables during periods of lightning activity Statement 1001 Warning Before working on equipment that is connected to power lines remove jewelry including rings necklaces and watches Metal objects will heat up when connected to power and ground and can cause serious burns or weld the metal object to the terminals Statement 43 Warning When installing or replacing the unit the ground connection must always be made first and disconnected last Statement 1046 Warning The safety cover is an integral part of the product Do not operate the unit without the safety cover installed Operating the unit without the cover in place will invalidate the safety approvals and pose a risk of fire and electrical hazards Statement 117 Warning Blank faceplates and cover panels serve three important functions they prevent exposure to hazardous voltages and currents inside the chassis they contain electromagnetic interference EMI that might disrupt other equipment and they direct the flow of cooling air through the chassis Do not operate the system unless all cards faceplates front covers and rear covers are in place Statement 1029 Warning There is the danger of explosion if the battery is replaced incorrectly Replace the battery only with the same or equivalent type recommended by the manufacturer Dispose of used
64. batteries according to the manufacturer s instructions Statement 1015 Warning Ultimate disposal of this product should be handled according to all national laws and regulations Statement 1040 Cisco Wide Area Application Engine 7326 Hardware Installation Guide I 0L 6831 02 E Chapter 2 Preparing to Install the Wide Area Application Engine MH Safety Guidelines A Warning To prevent bodily injury when mounting or servicing this unit in a rack you must take special precautions to ensure that the system remains stable The following guidelines are provided to ensure your safety e This unit should be mounted at the bottom of the rack if it is the only unit in the rack e When mounting this unit in a partially filled rack load the rack from the bottom to the top with the heaviest component at the bottom of the rack e Ifthe rack is provided with stabilizing devices install the stabilizers before mounting or servicing the unit in the rack Statement 1006 Safety Guidelines To reduce the risk of bodily injury electrical shock fire and damage to the equipment observe the precautions in this section General Precautions Observe the following general precautions for using and working with your system e Observe and follow service markings Do not service any Cisco product except as explained in your system documentation Opening or removing covers that are marked with the triangular symbol with a lightning bolt may
65. blems 5 47 host BIST error messages 5 66 humidity maintenance guidelines B 3 I O connectors 1 11 inline network adapter cabling examples 1 22 cabling requirements 1 19 description 1 16 specifications A 5 installation rack 3 5 tabletop 3 11 warnings 2 1 figure 1 6 installing LEDs 1 7 adapters 4 6 bezel 4 12 cover 4 12 Cisco Wide Area Application Engine 7326 Hardware Installation Guide I 0L 6831 02 a Ns Index drives 4 13 non hot pluggable adapters 4 6 intermittent problems troubleshooting 5 45 LEDs back panel figure 1 9 back panel table 1 11 checking 3 14 description 1 7 1 10 diagnosing problems using 5 15 diagnostic panel figure 5 19 table 5 20 front panel table 1 7 front view 1 6 inline network adapter 1 18 power supply 5 16 rear view 1 9 1 12 3 12 magnetism preventing effects of B 5 maintenance B 1 to B 7 memory problems 5 46 MEMORY diagnostic panel LED 5 20 messages diagnostic 5 7 microprocessor problems 5 46 network connection problems 5 12 removing Content Engine from 3 14 NMI diagnostic panel LED 5 20 no beep symptoms 5 33 NONREDUNDANT diagnostic panel troubleshooting 5 15 LED 5 20 Light Path Diagnostics LEDs 5 19 O using 5 15 5 16 5 21 DE operating requirements line conditioners p g req A minimum configuration 5 12 using B 7 Cisco Wide Area Application Engine 7326 Hardware Installation Guide u OL 6831 02 P PC
66. boots you are ready to initialize the basic software configuration Refer to the software configuration guide or user guide that shipped with your system Cisco Wide Area Application Engine 7326 Hardware Installation Guide I 0L 6831 02 E Chapter3 Installing the Wide Area Application Engine MH Checking the LEDs dI Note While the WAE is powering up the green power on LED on the front of the WAE is on Checking the LEDs When the WAE is up and running observe the front panel LEDs see Figure 1 2 and Table 1 2 to verify that your system is operating properly To troubleshoot using the LEDs see Chapter 5 Troubleshooting the System Hardware Removing or Replacing a WAE A Warning A Before working on a system that has an on off switch turn OFF the power and unplug the power cord Statement 1 Warning Ultimate disposal of this product should be handled according to all national laws and regulations Statement 1040 To remove a WAE from your network power it down disconnect the power cords and network cables and physically remove the chassis from the rack The WAE is in constant communication with the router on your network When the router notices that the WAE is no longer responding to it the router stops sending requests to the WAE This is transparent to users If other WAEs are attached to the router the router continues sending requests to the other WAEs When you remove a
67. cal cache sizes dock speeds and clock frequencies c Override the front panel push button by turning on switch 7 of SW1 if power comes on then there is a service processor error and the power reset card needs to be replaced 3 See the Undetermined Problems section on page 5 25 The device does not power 1 Determine whether you are using an ACPI lor non ACPI down operating system If you are using a non ACPI operating system a Press Ctrl Alt Delete b Power down the system by holding the power control button for 4 seconds c If the device fails during BIOS POST and the power control button does not work remove the AC power cord 2 If the problem remains or if you are using an ACPI aware operating system suspect the system board 1 APCI Advanced Configuration and Power Interface Cisco Wide Area Application Engine 7326 Hardware Installation Guide ua 0L 6831 02 Chapter5 Troubleshooting the System Hardware Symptoms and Solutions Table 5 18 Serial Port Problems Symptom FRU or Action The number of serial ports 1 Verify the following items identified by the operating system is less than the number of serial ports installed a Each port is assigned a unique address by the configuration setup utility program and none of the serial ports is disabled b The serial port adapter if you installed one is seated properly 2 Check for failing serial port adapter A seri
68. cted before you open the air baffle cover The air baffle assembly is always installed in the appliance except when you are installing or removing the components that are located under the air baffle cover Cisco Wide Area Application Engine 7326 Hardware Installation Guide 2 6 E 0L 6831 02 _ Chapter 2 Preparing to Install the Wide Area Application Engine Safety Guidelines W When the air baffle assembly is installed in the appliance the air baffle cover is always closed Microprocessor socket 2 always contains either a microprocessor baffle or a microprocessor Working Inside the WAE with the Power On The WAE is designed to operate safely with the cover removed for short periods less than 30 minutes You might need to remove the cover while the power is on for example to observe the Light Path diagnostic LEDs when troubleshooting When you work inside an appliance that is powered on follow these guidelines Avoid loose fitting clothing on your forearms Button long sleeved shirts before working inside the appliance do not wear cuff links while you are working inside the appliance Do not allow your necktie or scarf to hang inside the appliance Remove jewelry such as bracelets necklaces rings and loose fitting wristwatches Remove items from your shirt pocket such as pens or pencils that could fall into the appliance as you lean over it Avoid dropping any metallic objects such as paper clips
69. d Table 1 8 Cable Requirements for WAE Connections Using Fast Ethernet Connection Required Cable Switch to switch no WAE Crossover Switch to router no WAE Straight through Router to router no WAE Crossover Switch to WAE and WAE to Router Straight through Crossover Switch to WAE and WAE to Switch Straight through Straight through Router to WAE and WAE to Router Straight through Straight through WAE to WAE Crossover Connect Fast Ethernet ports on both the LAN and the WAN sides of the WAE inline appliance by using the following cable types e OntheLAN side of the connection use a straight through cable between the WAE inline appliance and the network device e On the WAN side of the connection use the cable that is different from the cable that you would use to connect the two network devices directly as determined in Step 1 I 0L 6831 02 Csico Wide Area Application Engine 7326 Hardware Installation Guide m Chapter1 Introducing the Cisco Wide Area Application Engine HH Hardware Features For example if you are connecting a router and a switch two different devices through the WAE inline appliance use a straight through cable on the LAN side of the connection and use a crossover cable on the WAN side of the connection If you were connecting the two different devices directly you would use a straight through cable so us
70. d reset ASM 166 342 000 ASM processor BIST indicates 1 Ensure that you have the latest firmware System failed tests levels for the BIOS Management 2 Disconnect all device and hardware option Failed power cords from Wide Area Application Engine wait 30 seconds reconnect and retry mi Cisco Wide Area Application Engine 7326 Hardware Installation Guide OL 6831 02 Chapter 5 Troubleshooting the System Hardware Symptoms and Solutions Table 5 8 Error Code Definitions continued Error Code Problem Action 166 400 000 ISMP self test result failed tests 1 Reflash or update firmware for ISMP System x where x Flash RAM or 2 Check the system board Management ROM Failed 180 XXX 000 Diagnostics LED failure Run diagnostic panel LED test for the failing LED 180 XXX 001 Failed front LED panel test 1 Check the operator information panel 2 Check the system board 180 XXX 002 Failed diagnostic LED panel 1 Check the diagnostic panel test 2 Check the system board 180 361 003 Failed fan LED test 1 Check the fan s 2 Check the system board 180 XXX 003 Failed system board LED test Check the system board 180 XXX 005 Failed SCSI backplane LED test 1 Check the SCSI backplane 2 Check the SCSI backplane cable 3 Check the system board 201 XXX ONN Failed memory test 1 Check the DIMM location slots 1 6 where nn DIMM location Note nn 1 DIMM 1
71. d restore the previous settings Load Default Settings Choose this option to cancel the changes you have made in the settings and restore the factory settings Exit Setup Choose this option to exit from the Configuration Setup Utility program If you have not saved the changes you have made in the settings you are asked whether you want to save the changes or exit without saving them Cisco Wide Area Application Engine 7326 Hardware Installation Guide ca E OL 6831 02 INDEX installing 4 12 A 3 removing 4 1 ACNS software bus fault error messages 5 66 Content Engine mode 1 5 AC power specifications A 3 c adapters cables considerations 4 5 connecting 3 12 inline 1 16 cabling requirements installing 4 6 inline network adapter 1 19 PCI bus identification 4 5 inline network adapter examples 1 22 altitude cautions guidelines B 3 description of xiv CD ROM drive problems 5 44 Configuration Setup Utility program back panel using C 1 LEDs figure 1 9 connections LEDs table 1 11 cables 3 12 beeps power 3 13 lack of troubleshooting 5 3 troubleshooting 5 33 connectors and ports beep symptoms 5 28 inline network adapter 1 18 bezel locations 1 11 Cisco Wide Area Application Engine 7326 Hardware Installation Guide I 0L 6831 02 IN BH index Content Engine front panel control buttons 1 6 functional description 1 4 installing 3 5 maintaining B 1 removing or replacing 3 14 control
72. der than 32 F 0 C or hotter than 104 F 40 C Ensure that the system has adequate ventilation Do not place it within a closed in wall unit or on top of cloth which can act as insulation Do not place it where it will receive direct sunlight particularly in the afternoon Do not place it next to a heat source of any kind including heating vents during winter Adequate ventilation is particularly important at high altitudes System performance may not be optimum when the system is operating at high temperatures as well as high altitudes Make sure that all slots and openings on the system remain unobstructed especially the fan vent on the back of the system Clean the system at regular intervals to avoid any buildup of dust and debris which can cause a system to overheat If the system has been exposed to abnormally cold temperatures allow a 2 hour warm up period to bring it up to normal operating temperature before turning it on Failure to do so may cause damage to internal components particularly the hard disk drive If intermittent system failures are noticed try reseating any socketed chips which might have become loose because of temperature fluctuations Cisco Wide Area Application Engine 7326 Hardware Installation Guide lt 0L 6831 02 AppendixB Maintaining the Wide Area Application Engine Humidity Altitude Maintaining Your Site Environment W High humidity conditions can cause moisture mig
73. door humidity and increases static electricity Cisco Wide Area Application Engine 7326 Hardware Installation Guide EN OL 6831 02 CHAPTER Installing the Wide Area Application Engine This chapter explains how to install a Wide Area Application Engine WAE in an equipment rack It also provides general instructions for installing a WAE ona table or workbench This chapter contains the following sections e Rack Mounting Considerations page 3 2 e Tools and Parts Required page 3 3 e Installing the Wide Area Application Engine 7326 page 3 5 e Connecting Cables page 3 12 e Connecting Power and Booting the System page 3 13 e Checking the LEDs page 3 14 e Removing or Replacing a WAE page 3 14 Before you begin the installation read the Regulatory Compliance and Safety Information for the Cisco Content Networking Product Series document and the Site Preparation and Safety Guide that shipped with your chassis A Warning Read the installation instructions before connecting the system to the power source Statement 1004 Cisco Wide Area Application Engine 7326 Hardware Installation Guide I 0L 6831 02 En Chapter3 Installing the Wide Area Application Engine W Rack Mounting Considerations Rack Mounting Considerations Before installing your WAE in a rack review the following guidelines e Two or more people are required to install the device in a rack e Ensure that the room air temperature is belo
74. e keywords are grouped in braces and separated by vertical bars Ixly lz Optional alternative keywords are grouped in brackets and separated by vertical bars string A nonquoted set of characters Do not use quotation marks quotation marks around the string or the string will include the I 0L 6831 02 Cisco Wide Area Application Engine 7326 Hardware Installation Guide al Preface Conventions N Screen examples use the following conventions Convention Description screen font Terminal sessions and information the system displays are in screen font boldface screen font Information you must enter is in boldface screen font italic screen font Variables for which you supply values are in italic screen font A The symbol represents the key labeled Control for example the key combination D in a screen display means hold down the Control key while you press the D key Nonprinting characters such as passwords are in angle brackets Default responses to system prompts are in square brackets An exclamation point or a pound sign at the beginning of a line of code indicates a comment line Notes cautionary statements and safety warnings use these conventions Note A Means reader take note Notes contain helpful suggestions or references to materials not contained in this manual Caution Means reader be careful
75. e the crossover cable instead If you are connecting two switches or two similar devices use straight through cables on both the LAN and the WAN sides of the WAE inline appliance Figure 1 11 through Figure 1 13 show the cables to use for the WAE LAN and WAN connections between Fast Ethernet ports Installation Scenarios and Cabling Examples for Fast Ethernet Connections WAE appliances can be installed physically between two network devices such as the branch office router and branch office LAN switch by connecting the WAE inline network adapter ports to the network devices using the proper cables If you are connecting a WAE inline appliance between two devices using Gigabit Ethernet you can use either straight through cables crossover cables or any combination of the two cable types regardless of the type of device This section shows cabling examples for Fast Ethernet connections only because Fast Ethernet has specific cabling requirements The inline network adapter has four ports that are divided into two inline groups see the Ports and LED Indicators section on page 1 18 The WAE can be physically placed inline between two distinct network paths creating redundant WAN links See Figure 1 11 Two WAEs with inline network adapters can also be installed back to back in a serial fashion between two network devices for failover purposes In this type of serial cluster configuration if one WAE fails or becomes overl
76. ecifications A 5 appenpix B Maintaining the Wide Area Application Engine B 1 Maintaining Your Site Environment B 1 Temperature B 2 Humidity B 3 Altitude B 3 Dust and Particles B 3 Corrosion B 4 Electrostatic Discharge B 4 Electromagnetic and Radio Frequency Interference B 4 Magnetism B 5 Shock and Vibration B 5 Power Source Interruptions B 6 Using Power Protection Devices B 7 Surge Protectors B 7 Line Conditioners B 7 Uninterruptible Power Supplies B 8 appenpix C Using the Configuration Setup Utility Program C 1 About the Configuration Setup Utility Program C 1 Starting the Configuration Setup Utility Program 2 Configuration Setup Utility Menu Options C 2 INDEX Contents Cisco Wide Area Application Engine 7326 Hardware Installation Guide I 0L 6831 02 ix E Contents Cisco Wide Area Application Engine 7326 Hardware Installation Guide 0L 6831 02 Preface This preface describes the purpose of the Cisco Wide Area Application Engine 7326 Hardware Installation Guide who should read it how it is organized and its document conventions This preface contains the following sections e Purpose page xi e Audience page xii e Organization page xii e Conventions page xiii e Related Documentation page xv e Obtaining Documentation page xvii e Documentation Feedback page xviii e Cisco Product Security Overview page xix e Obtaining Technical Assistance page xx e Obtaining Additional Publicat
77. eded the maximum rating Check to see whether a fan has failed If it has the fan needs to be replaced Have the system serviced 2 Make sure that the room temperature is not too high See the Wide Area Application Engine 7326 Hardware Specifications section on page A 1 Undetermined Problems Use the information in this section if the diagnostic tests did not identify the failure the devices list is incorrect or the system is inoperative Damaged data in CMOS can cause undetermined problems Damaged data in BIOS code can cause undetermined problems I 0L 6831 02 Cisco Wide Area Application Engine 7326 Hardware Installation Guide ui Chapter5 Troubleshooting the System Hardware Undetermined Problems Step 1 Step 2 Step 3 Step 4 Check the LEDs on all the power supplies If the LEDs indicate the power supplies are working correctly follow these steps Power down the device Be sure the device is cabled correctly Remove or disconnect the following devices one at a time until you find the failure power up the device and reconfigure it each time e Any external devices e Surge suppressor device on the device e Modem printer mouse or non Cisco devices e Each adapter e Disk drives e Memory modules minimum requirement 256 MB two banks of 128 MB DIMMs N Note Any component that is internal to the device with the exception of customer repl
78. el 2 failed Check the system board 3 1 3 RAM test failed above address 1 Check the DIMM PRERE 2 Check the system board 3 1 4 Time of day clock failed 1 Check the battery 2 Check the system board mi Cisco Wide Area Application Engine 7326 Hardware Installation Guide Troubleshooting the System Hardware OL 6831 02 Chapter5 Troubleshooting the System Hardware Symptoms and Solutions W Table 5 5 Beep Symptoms continued Beep Symptom Error Cause and Action 3 2 1 Serial port failed Check the system board 3 2 2 Parallel port failed Check the system board 3 2 3 Math coprocessor test failed 1 Check the microprocessor 2 Check the system board 3 2 3 Failure comparing CMOS memory 1 Check the DIMM size against actual 2 Check the battery 3 3 1 Memory size mismatch occurred 1 Check the DIMM 2 Check the battery 3 3 2 Critical SMBUS error occurred 1 Check the power cord connection Disconnect the device power cord from the outlet wait 30 seconds and retry 2 Check the system board 3 Check the DIMMs 4 Check the power supply 5 Check the power cage assembly 6 Check the I2C cable 3 3 3 No operational memory in system 1 Check the memory modules The memory modules need to be installed or reseated and then a 3 boot reset needs to be performed Contact your service representative 2 Check the DIMMs 3 Check the memory board 4 Check the
79. em Hardware Symptoms and Solutions Table 5 8 Error Code Definitions continued Error Code Problem Action 035 253 S99 RAID adapter initialization 1 ServeRAID adapter in slot s is not failure configured properly 2 Check the cable 3 Check the SCSI backplane 4 Check the adapter 075 XXX 000 Failed power supply test Check the power supply 089 XXX 001 Failed microprocessor test 1 Check VRM 1 for microprocessor 1 2 Check the microprocessor 1 089 XXX 002 Failed optional microprocessor 1 Check VRM 2 for optional test microprocessor 2 2 Check the optional microprocessor 2 166 198 000 Unable to communicate with 1 Run the diagnostic test again 4 System ASM It may be busy Run the 2 Correct other error conditions including Management test again other failed system management tests and Aborted retry 3 Disconnect all device and option power cords from the device wait 30 seconds reconnect and retry 4 Check the system board 166 201 001 I2C bus error s See 1 Memory DIMMs need to be reseated Call System SERVPROC and DIAGS entries your service representative Management in event log 2 Check the memory DIMMs Failed 3 Check the system board 166 201 002 I2C bus error s See 1 I2C cable between the operator information System SERVPROC and DIAGS entries panel and the system board J22 might Management in event log need to be reseated Call your service Fai
80. en Flashing Hard disk drive is in use I oL 6831 02 Csico Wide Area Application Engine 7326 Hardware Installation Guide J Chapter1 Introducing the Cisco Wide Area Application Engine BM Hardware Features Table 1 2 Front Panel LEDs continued LED Color State Description 3 Hard disk drive status Amber On Drive has failed Flashing Drive is being rebuilt slowly One flash per second Flashing Controller is identifying the drive rapidly Three flashes per second 4 Operator information panel System error Green On System error has occurred Information Green On Noncritical error has occurred System locator Green On Visually locates appliance among other appliances SCSI activity Green On There is activity on the SCSI or IDE bus Power on Green On Appliance is powered on Flashing Appliance is powered off and still connected to an AC power source Off AC power is not present Power supply or LED has failed 7 Disk drive activity Green On Disk drive is in use 8 DVD ROM drive Green On DVD ROM drive is in use activity Figure 1 3 shows the location of back panel LEDs and connectors and Table 1 3 describes the LED functions mi Csico Wide Area Application Engine 7326 Hardware Installation Guide OL 6831 02 _ Chapter 1 Introducing the Cisco Wide Area Application Engine Figure 1 3 Back Panel LEDs and Connectors Hardware Features
81. epresents the individual port These interfaces are referred to as inlineGroup and inlinePort respectively InlineGroup interfaces are numbered using the format slot group The slot number is the slot in which the adapter is inserted In the WAE 500 series and 600 series appliances the adapter must be installed in slot 1 only The group number is either 0 or 1 each adapter has 2 group pairs The group number is displayed on the adapter label InlinePort interfaces are numbered slot group lan or slot group wan The last attribute is the LAN or WAN designator The inline network adapter also includes an onboard programmable Watch Dog Timer WDT controller You can set the time to wait after a failure event such as a power outage or a kernel crash before the unit begins to operate in mechanical bypass mode In mechanical bypass mode traffic is bridged between the LAN and WAN ports of each group Mechanical bypass mode prevents the WAE from becoming a single point of failure and allows traffic to continue to flow between the router and the client while it passes through an unresponsive WAE without being processed For more information about configuring the inline network adapter see the Cisco Wide Area Application Services Configuration Guide I 0L 6831 02 Csico Wide Area Application Engine 7326 Hardware Installation Guide J Chapter1 Introducing the Cisco Wide Area Application Engine HH Hardware Features Ports and LED I
82. er strip Make sure that all connections fit tightly together Step6 Power up the system Is the problem resolved Yes The connections were loose You have fixed the problem No Call your service representative See the Obtaining Technical Assistance section on page xx Cisco Wide Area Application Engine 7326 Hardware Installation Guide lt OL 6831 02 _ Chapter 5 Troubleshooting the System Hardware Using the System Diagnostic Programs W Using the System Diagnostic Programs The device diagnostic programs are stored in upgradable read only memory ROM on the system board These programs are the primary method of testing the following major components of the device the system board Ethernet controller RAM serial ports and hard disk drives You can also use the diagnostic programs to test some external devices See the Diagnostic Programs and Error Messages section on page 5 7 If you cannot determine whether a problem is caused by the hardware or by the software you can run the diagnostic programs to confirm that the hardware is working properly When you run the diagnostic programs a single problem might cause several error messages When this occurs work to correct the cause of the first error message After the cause of the first error message is corrected the other error messages might not occur the next time you run the test When troubleshooting note the following points e If mult
83. ered on e Check all connections at the Ethernet controller and the hub e Use another port on the hub e Ifthe hub does not support autonegotiation manually configure the Ethernet controller to match the hub e If you manually configured duplex mode make sure that you also manually configure the speed e Run diagnostics on the LEDs e Reseat or replace the adapter The Ethernet activity Check the following PED Coen Lao e The network might be idle Try sending data from this device e Run diagnostics on the LEDs Data is incorrect or Check the following sporadic e Make sure that you are using Category 5 or higher cabling when operating the device at 100 Mbps or 1000 Mbps e Make sure that the cables do not run close to noise inducing sources such as fluorescent lights Cisco Wide Area Application Engine 7326 Hardware Installation Guide OL 6831 02 _ Chapter 5 Troubleshooting the System Hardware Table 5 1 Ethernet Controller Problem Identifying Problems Using Trouble Indicators and Status LEDs Ethernet Troubleshooting Chart continued Actions The Ethernet controller stopped working when another adapter was added to the device Check the following e Make sure that the cable is connected to the Ethernet controller e Make sure that your PCI system BIOS code is current e Reseat the adapter e Determine if the interrupt IRQ setting assigned to the Ethernet adapte
84. erence to radio or television reception try to correct the interference by using one or more of the following measures e Turn the television or radio antenna until the interference stops e Move the equipment to one side or the other of the television or radio e Move the equipment farther away from the television or radio e Plug the equipment into an outlet that is on a different circuit from the television or radio That is make certain the equipment and the television or radio are on circuits controlled by different circuit breakers or fuses Modifications to this product not authorized by Cisco Systems Inc could void the FCC approval and negate your authority to operate the product The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California Berkeley UCB as part of UCB s public domain version of the UNIX operating system All rights reserved Copyright 1981 Regents of the University of California NOTWITHSTANDING ANY OTHER WARRANTY HEREIN ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED AS IS WITH ALL FAULTS CISCO AND THE ABOVE NAMED SUPPLIERS DISCLAIM ALL WARRANTIES EXPRESSED OR IMPLIED INCLUDING WITHOUT LIMITATION THOSE OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING USAGE OR TRADE PRACTICE IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT SPECIAL CONSEQUEN
85. es through the power cable and power source or through the air like transmitted radio waves The Federal Communications Commission FCC publishes specific regulations to limit the amount of EMI and RFI emitted by computing equipment Each system meets these FCC regulations To reduce the possibility of EMI and RFI follow these guidelines Magnetism Operate the system only with the system cover installed Ensure that the screws on all peripheral cable connectors are securely fastened to their corresponding connectors on the back of the system Always use shielded cables with metal connector shells for attaching peripherals to the system Because they store data magnetically hard disk drives are extremely susceptible to the effects of magnetism Hard disk drives should never be stored near magnetic sources such as the following Monitors TV sets Printers Telephones with real bells Fluorescent lights Shock and Vibration Excessive shock can damage the function external appearance and physical structure of a system Each system has been designed to operate properly even after withstanding a minimum of six consecutively executed shock pulses in the I 0L 6831 02 Cisco Wide Area Application Engine 7326 Hardware Installation Guide jg Appendix B Maintaining the Wide Area Application Engine Hs Maintaining Your Site Environment positive and negative x y and z axes one pulse on each side of the system Each
86. eshooting 5 50 specifications Fibre Channel adapter table A 5 status LEDs 1 9 1 12 3 12 troubleshooting 5 15 surge protectors using B 7 switches troubleshooting 5 3 symptoms and solutions tables 5 28 system board LEDs figure 5 17 system error LED description 5 33 troubleshooting with 5 16 system identification LED 1 8 system problems identifying 5 2 system reliability 2 6 system shutdown problems 5 64 T tabletop installation procedure 3 11 temperature error messages 5 61 maintenance guidelines B 2 TEMPERATURE diagnostic panel LED 5 20 temperature related system shutdown 5 65 test log viewing 5 10 troubleshooting connections 5 3 diagnostic tools 5 5 Ethernet controller 5 12 LEDs 5 15 network connections 5 12 mi Cisco Wide Area Application Engine 7326 Hardware Installation Guide OL 6831 02 Index W power subsystem 5 11 WCCP 1 5 switches 5 3 Web Cache Communication Protocol See WCCP Wide Area Application Engine See WAE Wide Area Application Services software See WAAS software working inside Content Engine with power on 2 7 system hardware 5 1 trouble indicators 5 15 undetermined problems 5 25 using diagnostic programs 5 5 U undetermined problems troubleshooting 5 25 uninterruptible power supplies using B 8 V vibration preventing damage B 5 voltage related system shutdown 5 64 VRM diagnostic panel LED 5 20 wW WAAS software description 1
87. est by telephone use one of the following numbers Asia Pacific 61 2 8446 7411 Australia 1 800 805 227 EMEA 32 2 704 55 55 USA 1 800 553 2447 For a complete list of Cisco TAC contacts go to this URL http www cisco com techsupport contacts Definitions of Service Request Severity To ensure that all service requests are reported in a standard format Cisco has established severity definitions Severity 1 S1 Your network is down or there is a critical impact to your business operations You and Cisco will commit all necessary resources around the clock to resolve the situation Severity 2 S2 Operation of an existing network is severely degraded or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products You and Cisco will commit full time resources during normal business hours to resolve the situation Severity 3 S3 Operational performance of your network is impaired but most business operations remain functional You and Cisco will commit resources during normal business hours to restore service to satisfactory levels Severity 4 S4 You require information or assistance with Cisco product capabilities installation or configuration There is little or no effect on your business operations Cisco Wide Area Application Engine 7326 Hardware Installation Guide 0L 6831 02 Preface Obtaining Additional Publications and Informa
88. f the system starts with no errors your service technician should reseat or replace the following items a Power switch assembly b System board I 0L 6831 02 Cisco Wide Area Application Engine 7326 Hardware Installation Guide J Chapter5 Troubleshooting the System Hardware Hs Symptoms and Solutions Table 5 20 Power Supply Error LEDs continued AC Good LED DC Good LED Description Cause and Action On Off continued 2 Remove the adapters and disconnect the cables and power connectors to all internal and external devices Power up the system If the DC good LED is on replace the adapters and devices one at a time until you isolate the problem 3 Check the power supply 4 Check the power cage assembly 5 Check the system board On On Power is working properly No action is required POST Error Codes In the error codes in Table 5 21 X can be any number or letter Table 5 21 POST Error Codes Error Code Symptom Cause and Action 062 Three consecutive startup failures 1 Run the configuration setup utility program using the default configuration 2 Check the battery 3 Check the system board 4 Check the microprocessor 101 102 System and processor error Check the system board 106 System and processor error Check the system board Cisco Wide Area Application Engine 7326 Hardware Installation Guide ua 0L 6831 02
89. fy that a startable operating system is sector installed 2 Run diagnostics 3 Check the hard disk drive 4 Check the SCSI backplane 5 Check the cable 6 Check the system board 2400 Video controller test failure The video feature is not supported in the Wide Area Application Engine 7326 2462 Video memory configuration error The video feature is not supported in the Wide Area Application Engine 7326 5962 IDE CD ROM drive configuration 1 Check the CD ROM drive SITOR 2 Check the CD ROM power cable 3 Check the IDE cable 4 Check the system board 5 Check the battery 8603 Pointing device error This feature is not supported in Cisco ACNS software 0001200 Machine check architecture error 1 Check microprocessor 1 2 Check optional microprocessor 2 00012000 Microprocessor machine check 1 Check the microprocessor 2 Check the system board 00019501 Microprocessor 1 is not functioning 1 Check VRM and microprocessor LEDs 2 Check VRM 1 3 Check microprocessor 1 4 Check the system board Cisco Wide Area Application Engine 7326 Hardware Installation Guide I 0L 6831 02 PEE Chapter5 Troubleshooting the System Hardware Hs Symptoms and Solutions Table 5 21 POST Error Codes continued Error Code Symptom Cause and Action 00019502 Microprocessor 2 is not functioning 1 Check VRM and microprocessor LEDs 2 Check VRM 2 3 Check the microprocessor 2 00019701 Microprocess
90. g Technical Assistance Reporting Security Problems in Cisco Products Cisco is committed to delivering secure products We test our products internally before we release them and we strive to correct all vulnerabilities quickly If you think that you might have identified a vulnerability in a Cisco product contact PSIRT e Emergencies security alert cisco com An emergency is either a condition in which a system is under active attack or a condition for which a severe and urgent security vulnerability should be reported All other conditions are considered nonemergencies e Nonemergencies psirt cisco com In an emergency you can also reach PSIRT by telephone e 1877 228 7302 e 1408 525 6532 Tip We encourage you to use Pretty Good Privacy PGP or a compatible product to encrypt any sensitive information that you send to Cisco PSIRT can work from encrypted information that is compatible with PGP versions 2 x through 8 x Never use a revoked or an expired encryption key The correct public key to use in your correspondence with PSIRT is the one linked in the Contact Summary section of the Security Vulnerability Policy page at this URL http www cisco com en US products products_security_vulnerability_policy ht m The link on this page has the current PGP key ID in use Obtaining Technical Assistance Cisco Technical Support provides 24 hour a day award winning technical assistance The Cisco Technical Support amp Doc
91. ge 289 a If the DIMM was disabled by a system management interrupt SMI the DIMM needs to be replaced Have the system serviced b If the DIMM was disabled by the user or by POST follow these steps Start the configuration setup utility program Enable the DIMM Save the configuration and restart the device 3 Check the DIMM 4 Check the system board Table 5 15 Microprocessor Problems Symptom Cause and Action The device emits a continuous 1 Verify that the startup microprocessor is seated properly tone during POST The startup boot microprocessor is not working properly 2 Check the startup microprocessor Cisco Wide Area Application Engine 7326 Hardware Installation Guide o 0L 6831 02 Chapter5 Troubleshooting the System Hardware Symptoms and Solutions W Table 5 16 Hardware Option Problems Symptom Cause and Action A hardware option that was 1 Verify the following items Justinstalled does not work a The hardware option is designed for the device b You followed the installation instructions that came with the hardware option c The hardware option is installed correctly d You have not loosened any other installed hardware options or cables e You updated the configuration information in the configuration setup utility program Whenever a hardware option is changed you must update the configuration 2 Check the hardware option that you just i
92. ge of a static electrical charge that occurs when a person whose body contains such a charge touches a component in the system This static discharge can cause components especially chips to fail ESD is a problem particularly in dry environments where the relative humidity is below 50 percent To reduce the effects of ESD you should observe the following guidelines e Wear a grounding wrist strap If a grounding wrist strap is unavailable touch an unpainted metal surface on the chassis periodically to neutralize any static charge e Keep components in their antistatic packaging until they are installed e Avoid wearing clothing made of wool or synthetic materials Electromagnetic and Radio Frequency Interference Electromagnetic interference EMI and radio frequency interference RFI from a system can adversely affect devices such as radio and television TV receivers operating near the system Radio frequencies emanating from a system can also Cisco Wide Area Application Engine 7326 Hardware Installation Guide lt OL 6831 02 AppendixB Maintaining the Wide Area Application Engine Maintaining Your Site Environment W interfere with cordless and low power telephones Conversely RFI from high power telephones can cause spurious characters to appear on the system s monitor screen RFI is defined as any EMI with a frequency above 10 kilohertz kHz This type of interference can travel from the system to other devic
93. gine 7326 Hardware Installation Guide J Chapter5 Troubleshooting the System Hardware Hs Troubleshooting the Ethernet Controller N Note The following are the minimum operating requirements e One power supply e Power cage assembly e System board e One microprocessor and voltage regulator module VRM e Memory module with a minimum of two 128 MB DIMMs Troubleshooting the Ethernet Controller This section provides troubleshooting information for problems that might occur with the 10 100 1000 Mbps Ethernet controller Network Connection Problems If the Ethernet controller cannot connect to the network check the following conditions e Make sure that the cable is installed correctly The network cable must be securely attached at all connections If the cable is attached but the problem remains try a different cable If you set the Ethernet controller to operate at either 100 Mbps or 1000 Mbps you must use Category 5 or higher cabling e Determine whether the hub supports autonegotiation If it does not try configuring the integrated Ethernet controller manually to match the speed and duplex mode of the hub e Check the Ethernet controller LEDs on the device back panel See Figure 1 3 Cisco Wide Area Application Engine 7326 Hardware Installation Guide OL 6831 02 Chapter5 Troubleshooting the System Hardware Troubleshooting the Ethernet Controller W These LEDs indicate whether a
94. hairpins or screws into the appliance Protecting Against Electrostatic Discharge Static electricity can harm delicate components inside the appliance To prevent static damage discharge static electricity from your body before you touch any of your system s electronic components You can do so by touching an unpainted metal surface on the chassis You can also take the following steps to prevent damage from electrostatic discharge ESD When unpacking a static sensitive component from its shipping carton do not remove the component from the antistatic packing material until you are ready to install the component in your system Just before unwrapping the antistatic packaging be sure to discharge static electricity from your body I 0L 6831 02 Cisco Wide Area Application Engine 7326 Hardware Installation Guide J Chapter 2 Preparing to Install the Wide Area Application Engine W Safety Guidelines e When transporting a sensitive component first place it in an antistatic container or packaging e Handle all sensitive components in a static safe area If possible use antistatic floor pads and workbench pads e Handle the device carefully holding it by its edges or its frame e Do not touch solder joints pins or exposed printed circuitry e Do not leave the device where others can handle and possibly damage the device e Take additional care when handling devices during cold weather because heating reduces in
95. he Appendix A Wide Area Application Engine 7326 Hardware Specifications System shutoff due to high ambient temperature level critical high ambient temperature Ambient temperature must be within normal operating specifications see the Appendix A Wide Area Application Engine 7326 Hardware Specifications System shutoff due to system board under temperature level critical system board is under temperature Ambient temperature must be within normal operating specifications see the Appendix A Wide Area Application Engine 7326 Hardware Specifications I 0L 6831 02 Cisco Wide Area Application Engine 7326 Hardware Installation Guide J Chapter5 Troubleshooting the System Hardware Hs Symptoms and Solutions Host Built In Self Test Table 5 28 describes the host Built In Self Test BIST error message Table 5 28 Host BIST Error Message Error Message Action Host fail level informational built in self test 1 The microprocessor might need to be for the host failed reseated Contact your service representative 2 The VRM might need to be reseated Contact your service representative 3 The microprocessor CPU needs to be replaced Have the system serviced Bus Fault Messages Table 5 29 describes the bus fault error messages Table 5 29 Bus Fault Messages Bus Fault Message Cause and Action Failure reading I2C device 1 Check the memory DIMMs ORMEA 2 C
96. heck the system board Failure reading I2C device 1 The I2C cable between the operator information Check devices on bus 1 panel and the system board J22 might need to be reseated Contact your service representative 2 Check the operator information panel 3 Check the system board Failure reading I2C device 1 Thecable between the system board and the power Check devices on bus 2 supply power cage assembly J10 might need to be reseated Contact your service representative 2 Check the power cage assembly 3 Check the power supply 4 Check the system board Cisco Wide Area Application Engine 7326 Hardware Installation Guide Ea 0L 6831 02 Chapter5 Troubleshooting the System Hardware Symptoms and Solutions W Table 5 29 Bus Fault Messages continued Bus Fault Message Cause and Action Failure reading I2C device Error message pertains to DASD devices which are Check devices on bus 3 not supported in Cisco ACNS software Failure reading I2C device Check the system board Check device on bus 4 Cisco Wide Area Application Engine 7326 Hardware Installation Guide I 0L 6831 02 n 5 67 Chapter5 Troubleshooting the System Hardware Hs Symptoms and Solutions Cisco Wide Area Application Engine 7326 Hardware Installation Guide u OL 6831 02 _ _ _ _ ___k erenoix A Wide Area Application Engine 7326 Hardware Specifications
97. hecking the Power Subsystem W Note If diagnostic error messages appear that are not listed in the tables make sure that your device has the latest levels of BIOS and diagnostics microcode installed Checking the Power Subsystem Step 1 Step 2 Step 3 Step 4 Power problems can be difficult to solve For example a short circuit can exist anywhere on any of the power distribution buses Usually a short circuit will cause the power subsystem to shut down because of an overcurrent condition To perform a general procedure for troubleshooting power problems follow these steps Power down the device and disconnect all AC power cords Check for loose cables in the power subsystem Also check for short circuits for example if there is a loose screw causing a short circuit on a circuit board Remove adapters and disconnect the cables and power connectors to all internal and external devices until the device is at the minimum configuration required to start it Reconnect all AC power cords and power up the device If the device starts up successfully replace adapters and devices one at a time until the problem is isolated If the device does not start up from the minimal configuration replace components of a minimal configuration one at a time until the problem is isolated To use this method it is important to know the minimum configuration required for a system to start I 0L 6831 02 Cisco Wide Area Application En
98. ic programs Press F2 when this message appears F2 for Diagnostics Enter the appropriate password and then press Enter From the top of the window choose either Extended or Basic When the Diagnostic Programs window appears choose the test that you want to run from the list that appears Follow the instructions in the window Press F1 while running the diagnostic programs to obtain help information You also can press F1 from within a help window to obtain online documentation from which you can choose different categories To exit from the help information and return to your last location press Esc If the device stops during testing and you cannot continue restart the device and try running the diagnostic programs again If the problem remains the component that was being tested when the device stopped needs to be replaced If you run the diagnostic programs with either no mouse or a USB mouse attached to your device you will not be able to navigate between test categories using the Next Cat and Prev Cat buttons All other functions provided by mouse selectable buttons are also available using the function keys N Note Cisco ACNS software does not support USB peripheral devices I 0L 6831 02 Cisco Wide Area Application Engine 7326 Hardware Installation Guide J Chapter5 Troubleshooting the System Hardware W Using the System Diagnostic Programs e You can view device configuration information such as
99. ication Engine 7326 Hardware Installation Guide I 0L 6831 02 537 Chapter5 Troubleshooting the System Hardware Hs Symptoms and Solutions Table 5 8 Error Code Definitions continued Error Code Problem Action 020 XXX 001 Failed hot swappable slot 1 PCI 1 Check the PCI hot swappable latch latch test assembly 2 Check the system board 020 XXX 002 Failed hot swappable slot 2 PCI 1 Check the PCI hot swappable latch latch test assembly 2 Check the system board 020 XXX 003 Failed hot swappable slot 3 PCI 1 Check the PCI hot swappable latch latch test assembly 2 Check the system board 020 XXX 004 Failed hot swappable slot 4 PCI 1 Check the PCI hot swappable latch latch test assembly 2 Check the system board 030 XXX 000 Failed internal SCSI interface Check the system board test 035 XXX 099 1 No adapters were found 2 If an adapter is installed recheck the connection 035 XXX S99 Failed RAID test on PCI slot S 1 Check the adapter S number of failing PCI slot 2 Check the SCSI backplane Check system ca log before 3 Check the cable replacing a FRU 035 XXX SNN Check system error log before Hard disk drive with SCSI ID nn on RAID replacing a FRU s number of failing PCI slot nn SCSI ID of failing fixed disk adapter in PCI slot s Cisco Wide Area Application Engine 7326 Hardware Installation Guide u OL 6831 02 Chapter 5 Troubleshooting the Syst
100. ice and peripheral devices and disconnect all power cords and external cables Step3 Remove the cover See the Removing the Cover and Bezel section on page 4 1 Step4 Determine which expansion slot you will use for the adapter Step5 Ifyou are installing an adapter in PCI slot 1 or 2 remove the PCI low profile card cage If you are installing an adapter in PCI slot 3 4 or 5 remove the PCI riser card assembly See Figure 4 5 Step6 Slide the expansion slot cover out of the PCI low profile card cage or PCI riser card cage Step7 Install the adapter Step8 Connect any needed cables to the adapter Caution When you route cables do not block any connectors or the ventilated space A around any of the fans Caution A Make sure that cables are not routed on top of components under the PCI riser card cage or the PCI low profile card cage Caution Make sure that cables are not pinched by the server components Figure 4 5 shows the cable routing for an adapter installed in the PCI low profile card cage I 0L 6831 02 Cisco Wide Area Application Engine 7326 Hardware Installation Guide ai Chapter4 Installing Hardware Options W Working with Adapters dI Note Remove the PCI riser card cage the PCI low profile card cage and the fan guide before you route the cables Reinstall the components when you complete the cable routing Figure 4 5 Cable Routing for the PCI Low Profile Card
101. ide Area Application Engine 7326 Hardware Installation Guide I 0L 6831 02 a Chapter 5 Hs Symptoms and Solutions Table 5 5 Beep Symptoms continued Beep Symptom Error Cause and Action 1 2 4 RAM refresh verification failed 1 Check the DIMM 2 Check the system board 1 3 1 First 64K RAM test failed Check the DIMM 2 1 1 Secondary DMA register failed Check the system board 2 1 2 Primary DMA register failed Check the system board 2 1 3 Primary interrupt mask register Check the system board failed 2 1 4 Secondary interrupt mask register Check the system board failed 2 2 1 Interrupt vector loading failed Check the system board 2 2 2 Keyboard controller failed Not applicable 2 2 3 CMOS power failure and 1 Check the battery checksum checks failed 2 Check the system board 2 2 4 CMOS configuration information 1 Check the battery yo anon aned 2 Check the system board 2 3 1 Screen initialization failed Check the system board 2 3 2 Screen memory failed Check the system board 2 3 3 Screen retrace failed Check the system board 2 3 4 Search for video ROM failed The video feature is not supported in the Wide Area Application Engine 7326 2 4 1 Video failed screen believed The video feature is not supported in the Wide operable Area Application Engine 7326 3 1 1 Timer tick interrupt failed Check the system board 3 1 2 Interval timer chann
102. in use BIOS level e Operating system software type and version level To eliminate confusion identical systems are considered identical only if they meet all these conditions e Are the exact machine type and models e Have the same BIOS level e Have the same adapters or attachments in the same locations Cisco Wide Area Application Engine 7326 Hardware Installation Guide I 0L 6831 02 527 Chapter5 Troubleshooting the System Hardware Hs Symptoms and Solutions e Have the same address jumpers terminators and cabling e Have the same software versions and levels e Have the same diagnostics code e Have the same configuration options set in the system e Have the same setup for the operating system control files Comparing the configuration and software setup in working and nonworking systems often leads to resolution of the problem Symptoms and Solutions This section lists symptoms errors and the possible causes The most likely cause is listed first Use this symptom to solution index to help you decide which components your service representative needs to have available when servicing the system The first column of the three column tables in this section lists the error code or message the second column describes the error and the third column lists one or more suggested actions or components that need to be reseated or replaced Use the table to identify possible causes for the error message and then call your
103. ing to Install the Wide Describes safety considerations Area Application Engine and gives an overview of the installation and procedures you should perform before the actual installation Chapter 3 Installing the Wide Area Describes installing the hardware Application Engine and connecting the external network interface cables Cisco Wide Area Application Engine 7326 Hardware Installation Guide 0L 6831 02 Preface Conventions W Chapter Title Description Chapter 4 Installing Hardware Options Describes how to install adapters and hard disk drives Chapter 5 Troubleshooting the System Describes troubleshooting Hardware procedures for the hardware installation Appendix A Wide Area Application Gives a summary of the hardware Engine 7326 Hardware features and specifications Specifications Appendix B Maintaining the Wide Area __ Details procedures for maintaining Application Engine the Wide Area Application Engine in good working condition Appendix C Using the Gives the procedure for using the Configuration Setup Utility Configuration Setup Utility Program Conventions Command descriptions use the following conventions Convention Description boldface font Commands and keywords are in boldface italic font Variables for which you supply values are in italics Elements in square brackets are optional xly lz Alternativ
104. interface for connecting to a 10 Mbps 100 Mbps or 1 Gbps network and provide full duplex FDX capability which enables simultaneous transmission and reception of data on the network If the Ethernet ports in the server support auto negotiation the controllers detect the data transfer rate LOBASE T 100BASE TX or 1000BASE T and duplex mode full duplex or half duplex of the network and automatically operate at that rate and mode You do not have to set any jumpers or configure the controllers However you must install a device driver to enable the operating system to address the controllers The third Ethernet connector is the Remote Supervisor Adapter II SlimLine Ethernet connector Use this connector to enable remote server management through a network This connector is active only if an optional Remote Supervisor Adapter II SlimLine is installed Figure 1 6 Ethernet Port Connector Activity LED Link LED green green 8 1 Serial Port Connector Your WAE has one serial port connector Use the serial port connector to connect a serial device I 0L 6831 02 Csico Wide Area Application Engine 7326 Hardware Installation Guide J Chapter1 Introducing the Cisco Wide Area Application Engine HH Hardware Features Figure 1 7 Serial Port Connector 1 5 IO 0000 6 9 Ultra320 SCSI Controller System Board Connectors The WAE 7326 has one SCSI LVD po
105. ions and Information page xxiii Purpose This installation guide explains how to prepare your site for installation how to install a Wide Area Application Engine WAE in an equipment rack and how to maintain and troubleshoot the system hardware After completing the hardware Cisco Wide Area Application Engine 7326 Hardware Installation Guide I 0L 6831 02 rm Preface W Audience installation procedures covered in this guide you will then use the appropriate companion publications to configure your system See the Related Documentation section on page xv Audience To use this installation guide you should be familiar with internetworking equipment and cabling and have a basic knowledge of electronic circuitry and wiring practices To complete the installation including the software configuration for your WAE appliance and for the router with which it works in conjunction you should be familiar with basic networking principles and router configuration especially web page protocols A Warning Only trained and qualified personnel should be allowed to install replace or service this equipment Statement 1030 Organization This guide includes the following chapters Chapter Title Description Chapter 1 Introducing the Cisco Wide Describes the physical properties Area Application Engine and provides a functional overview of the Cisco Wide Area Application Engine 7326 Chapter 2 Prepar
106. iple error codes are displayed diagnose the first error code that is displayed e Ifthe computer stops with a POST error go to the POST Error Codes section on page 5 52 e Ifthe computer stops and no error message is displayed go to the Undetermined Problems section on page 5 25 e For power supply problems see the Power Supply LED Errors section on page 5 50 e For safety information see Chapter 2 Preparing to Install the Wide Area Application Engine e For intermittent problems check the error log Diagnostic Tools Overview The following tools are available to help you identify and resolve hardware related problems e POST beep codes and error messages I 0L 6831 02 Cisco Wide Area Application Engine 7326 Hardware Installation Guide ai Chapter5 Troubleshooting the System Hardware W Using the System Diagnostic Programs POST The power on self test POST generates beep codes and messages to indicate successful test completion or the detection of a problem See the next section POST for more information Error log The POST error log contains the three most recent error codes and messages that the system has generated during POST The system error log contains all the error messages that were issued during POST SCSI error messages For information on SCSI errors see the SCSI Errors section on page 5 60 Diagnostic programs and error messages The device diagn
107. ith the technical documents on Cisco com You can send comments about Cisco documentation to bug doc cisco com Cisco Wide Area Application Engine 7326 Hardware Installation Guide E OL 6831 02 Preface Cisco Product Security Overview Wi You can submit comments by using the response card if present behind the front cover of your document or by writing to the following address Cisco Systems Attn Customer Document Ordering 170 West Tasman Drive San Jose CA 95134 9883 We appreciate your comments Cisco Product Security Overview Cisco provides a free online Security Vulnerability Policy portal at this URL http www cisco com en US products products_security_vulnerability_policy ht ml From this site you can perform these tasks e Report security vulnerabilities in Cisco products e Obtain assistance with security incidents that involve Cisco products e Register to receive security information from Cisco A current list of security advisories and notices for Cisco products is available at this URL http www cisco com go psirt If you prefer to see advisories and notices as they are updated in real time you can access a Product Security Incident Response Team Really Simple Syndication PSIRT RSS feed from this URL http www cisco com en US products products_psirt_rss_feed html I 0L 6831 02 Cisco Wide Area Application Engine 7326 Hardware Installation Guide al Preface W Obtainin
108. itioners keep a system s AC power source voltage at a fairly constant level and therefore can handle brownouts Because of this added protection line conditioners cost more than surge protectors up to several hundred dollars However these devices cannot protect against a complete loss of power Cisco Wide Area Application Engine 7326 Hardware Installation Guide I 0L 6831 02 A Appendix B Maintaining the Wide Area Application Engine HI Using Power Protection Devices Uninterruptible Power Supplies Uninterruptible power supply UPS systems offer the most complete protection against variations in power because they use battery power to keep the system running when AC power is lost The battery is charged by the AC power while it is available so once AC power is lost the battery can provide power to the system for a limited amount of time from 15 minutes to an hour or so depending on the UPS system UPS systems range in price from a few hundred dollars to several thousand dollars with the more expensive units allowing you to run larger systems for a longer period of time when AC power is lost UPS systems that provide only 5 minutes of battery power let you conduct an orderly shutdown of the system but are not intended to provide continued operation Surge protectors should be used with all UPS systems and the UPS system should be Underwriters Laboratories UL safety approved Cisco Wide Area Application Engine 7326
109. l toward the device until it clicks into place Installing a Hard Disk Drive N Your WAE supports six 1 inch 26 mm slim 3 5 inch low voltage differential LVD hard disk drives installed on Ultra Slim hard disk drive trays Note N All hard disk drives being used in the device should have the same throughput speed rating Mixing hard disk drives with different speed ratings will cause all hard disk drives to operate at the lower throughput speed Note The SCSI ID assigned to each bay is printed on the bezel Caution To maintain proper system cooling do not operate the device for more than 10 minutes without either a hard disk drive or a filler panel installed in each bay To install a hard disk drive in a bay follow these steps Step 1 Review the information in the Safety Warnings section on page 2 1 and the Safety Guidelines section on page 2 4 Step2 Remove the filler panel labeled 3 in Figure 4 8 from one of the empty bays by inserting your finger into the depression at the left side of the filler panel and pulling it away from the device Step3 Place the drive handle in the open position and slide the drive into the bay Step4 Close the drive handle and reload the appliance You must reload the appliance for the software to recognize the hard disk drive I 0L 6831 02 Cisco Wide Area Application Engine 7326 Hardware Installation Guide 7 Chapter4 Installing Hardware Options
110. lace the cover before turning on the device Operating the device for extended periods over 30 minutes with the cover removed might damage device components Step 5 Remove the bezel labeled in Figure 4 1 a Press in on the tabs on the top of the bezel and rotate the bezel away from the device front b Store the bezel in a safe place Working with Adapters The WAE 7326 has connectors for up to four PCI adapters on the system board and PCI riser card This section provides general information about the system board riser card adapter and PCI slot configuration specifications and generic adapter installation procedures Figure 4 2 and Figure 4 3 show the location of the PCI X adapter expansion slots on the system board and PCI riser card Cisco Wide Area Application Engine 7326 Hardware Installation Guide I 0L 6831 02 n Chapter4 Installing Hardware Options W Working with Adapters Figure 4 2 System Board mo o
111. le 5 21 POST Error Codes continued Error Code Symptom Cause and Action 186 Security hardware control logic Check the system board failed 187 VPD serial number not set Check the system board 188 Bad EEPROM CRC 2 Check the system board 189 An attempt was made to access the Check your passwords device with invalid passwords 201 Memory test error 1 Check the DIMM If the device does not have the latest 2 Check the system board level of BIOS installed update the BIOS to the latest level and run the diagnostic program again 229 Cache error 1 Check the microprocessor 2 Check the optional microprocessor if installed 262 DRAM parity configuration error 1 Check the battery 2 Check the system board 289 DIMM disabled by POST or user Check for a disabled DIMM if not disabled by the user 301 Keyboard or keyboard controller Not applicable error 303 Keyboard controller error Not applicable 602 Invalid disk boot record The device does not support a disk drive 604 Disk drive error The device does not support a disk drive 605 Unlock failure The device does not support a disk drive 662 Disk drive configuration error The device does not support a disk drive 762 Coprocessor configuration error 1 Check the battery 2 Check the microprocessor Cisco Wide Area Application Engine 7326 Hardware Installation Guide OL 6831 02 Troubleshooting the System Hardware Chapter 5 Troubleshooti
112. led representative 2 Check the diagnostic panel 3 Check the system board Cisco Wide Area Application Engine 7326 Hardware Installation Guide I 0L 6831 02 3 Chapter5 Troubleshooting the System Hardware Hs Symptoms and Solutions Table 5 8 Error Code Definitions continued Error Code Problem Action 166 201 003 I2C bus error s See 1 Cables between the system board and the System SERVPROC and DIAGS entries power supply or power cage assembly Management in event log might need to be reseated Call your service Failed representative 2 Check the power cage assembly 3 Check the system board 166 201 004 I2C bus error s See Check the system board System SERVPROC and DIAGS entries Management in event log Failed 166 201 005 I2C bus error s See 1 Memory DIMMs might need to be reseated System SERVPROC and DIAGS entries Have your system serviced Management in ventlog 2 Microprocessors might need to be reseated Failed H ave your system serviced 3 Check the memory DIMMs 4 Check the microprocessors 5 Check the system board 166 250 000 I2C cable is disconnected 1 Check the I2C cables System 2 Check the ASM Management Failed 3 Check the system board 166 260 000 Restart ASM error After Disconnect all device and hardware option System restarting communication was power cords from the device wait 30 seconds Management lost Unplug and cold boot to reconnect and retry Faile
113. m Cause and Action Problems such as broken cover Broken component Call your service representative locks or indicator LEDs not working Table 5 13 Intermittent Problems Symptom Cause and Action A problem occurs only 1 Verify the following items ia and rs duriieulito a All cables and cords are connected securely to the rear of the etect device and attached hardware options b When the device is powered on air is flowing from the rear of the device at the fan grille If there is no airflow the fan is not working This causes the device to overheat and shut down c Ensure that the SCSI bus and devices are configured correctly and that the last external device in each SCSI chain is terminated correctly 2 Check the system error log Cisco Wide Area Application Engine 7326 Hardware Installation Guide I 0L 6831 02 N 545 Chapter5 Troubleshooting the System Hardware Hs Symptoms and Solutions Table 5 14 Memory Problems Symptom Cause and Action The amount of system 1 Verify the following items memory displayed is less than the amount of physical memory installed b The correct type of memory has been installed a The memory modules are seated properly c All banks of memory on the DIMMs are enabled The device might have automatically disabled a DIMM bank when it detected a problem or a DIMM bank could have been manually disabled 2 Check the POST error log for error messa
114. n Engine 7326 Hardware Installation Guide EJ OL 6831 02 __ r r k CHAPTER Preparing to Install the Wide Area Application Engine This chapter contains important safety information you should know before working with the WAE Use the guidelines in this chapter to ensure your own personal safety and to help protect your appliance from potential damage This chapter contains the following sections e Safety Warnings page 2 1 e Safety Guidelines page 2 4 Note Read the Regulatory Compliance and Safety Information for the Cisco Content Networking Product Series document and the Site Preparation and Safety Guide that came with your appliance before you begin the installation Safety Warnings A Before you install the WAE observe the following safety warnings Warning Only trained and qualified personnel should be allowed to install replace or service this equipment Statement 1030 Cisco Wide Area Application Engine 7326 Hardware Installation Guide I 0L 6831 02 En Chapter 2 Preparing to Install the Wide Area Application Engine W Safety Warnings A Warning A Read the installation instructions before connecting the system to the power source Statement 1004 Warning A Before working on a system that has an on off switch turn OFF the power and unplug the power cord Statement 1 Warning A This unit might have more than one power supply connection All c
115. n Scenarios and Cabling Examples for Fast Ethernet Connections For adapter specifications see Table A 3 in Appendix A Form and Function Your appliance supports one optional 4 port Ethernet inline network adapter The inline network adapter is a full height three quarter length PCI X network interface card that contains four independent Gigabit Ethernet ports See Figure 1 9 Figure 1 9 Inline Network Adapter e T ooo ooo ooo ooo O 159701 The Cisco WAE inline network adapter provides inline traffic interception capability for your appliance When your appliance is configured for inline interception mode you can set attributes to control which interfaces are to be used over which VLANs By default the adapter operates on all inline capable interfaces and VLANs You can configure the inline redirection feature using the WAAS 4 0 7 CLI or the WAAS 4 0 7 Central Manager GUI Csico Wide Area Application Engine 7326 Hardware Installation Guide ie E 0L 6831 02 _ Chapter 1 Introducing the Cisco Wide Area Application Engine Hardware Features W The WAAS software defines two new interface types A group interface that represents an inline pair grouping and a port interface that r
116. n Tool link under Alerts amp RMAs The CPI tool offers three search options by product ID or model name by tree view or for certain products by copying and pasting show command output Search results show an illustration of your product with the serial number label location highlighted Locate the serial number label on your product and record the information before placing a service call Submitting a Service Request Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information After you describe your situation the TAC Service Request Tool provides recommended I 0L 6831 02 Cisco Wide Area Application Engine 7326 Hardware Installation Guide m Preface Obtaining Technical Assistance solutions If your issue is not resolved using the recommended resources your service request is assigned to a Cisco engineer The TAC Service Request Tool is located at this URL http www cisco com techsupport servicerequest For S1 or S2 service requests or if you do not have Internet access contact the Cisco TAC by telephone S1 or S2 service requests are those in which your production network is down or severely degraded Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly To open a service requ
117. ndicators Figure 1 10 shows the inline network adapter port numbers interface designations and LEDs Table 1 6 describes the LED functions Figure 1 10 Inline Network Adapter Port Numbering and LEDs Oo 1 2 3 a O O O OLINKACT 3 1000 F BYPAS Port 0 Group 1 WAN interface 1 Port 1 Group 1 LAN interface Port 2 Group 0 WAN interface 3 Port 3 Group 0 LAN interface The inline network adapter has three LEDs that correspond to each port the 0 LEDs correspond to Port 0 and so forth Table 1 6 describes the LEDs Table 1 6 Inline Network Adapter LEDs LEDs State Description Link Activity On The 10 100 1000BASE T interface is receiving power Blinking The Ethernet link is transmitting data 100 On The speed of the Ethernet connection is 100BASE TX 1000 On The speed of the Ethernet connection is 1000BASE TX Bypass Both the 100 and The corresponding ports are in mechanical bypass mode 1000 LEDs are on Csico Wide Area Application Engine 7326 Hardware Installation Guide is E OL 6831 02 _ Chapter 1 Introducing the Cisco Wide Area Application Engine Hardware Features W Inline Network Adapter Cabling Requirements Your inline network adapter ships with two types of cables crossover and straight through
118. needs SUPPLY 2 has failed to be replaced Have the system serviced On NON RED The device is operating ina Note This LED will not be on nonredundant power mode and one of these two conditions exists e Two power supplies are installed in the device and one power supply has either failed or is not connected to a functioning AC electrical outlet e The system has exceeded the power capabilities of one of the redundant power supplies if your device has only one power supply however the power is not redundant with only one power supply installed Check the power supply LEDs to identify the failing power supply 1 Check the power supply connections If a power supply has failed it needs to be replaced Have the system serviced 3 Ifneither LED is on you can remove optional devices from the device to restore redundancy mi Cisco Wide Area Application Engine 7326 Hardware Installation Guide OL 6831 02 Chapter5 Troubleshooting the System Hardware Table 5 4 Light Path Diagnostics continued System Error LED on the Outside Front Panel Diagnostic Panel LED Cause Undetermined Problems Action On FAN One of the fans has failed or is operating too slowly The LED on the failing fan is on Note A failing fan can also cause the TEMP LED to be on The fan needs to be replaced Have the system serviced TEMP The system temperature has exce
119. ng You must reload the WAE appliance before the software recognizes the new hard disk drives The Active Memory feature of your WAE 7326 improves the reliability of memory through memory mirroring and online spare memory Memory mirroring stores data in two pairs of DIMMSs simultaneously Online spare memory disables a failed pair of DIMMs from the system configuration and activates a pair of online spare memory DIMMs Your WAE also includes a large system memory capacity The memory bus supports up to 16 GB of system memory The memory controller supports error correcting code ECC for up to eight industry standard 1 8 V 240 pin double data rate DDR I PC3200 registered SDRAM DIMMs The addition of an optional network interface card NIC in the WAE 7326 provides a failover capability to a redundant Ethernet connection If a problem occurs with the primary Ethernet connection all Ethernet traffic associated with this primary connection is automatically switched to the redundant Ethernet connection If the applicable device drivers are installed this switching occurs without data loss and without user intervention The WAE 7326 supports up to two Intel Xeon microprocessors If the appliance comes with only one microprocessor you can install an additional microprocessor to enhance performance and provide symmetric multiprocessing SMP capability I 0L 6831 02 Csico Wide Area Application Engine 7326 Hardware Installation Guide
120. ng the System Hardware Symptoms and Solutions Table 5 21 POST Error Codes continued Error Code Symptom Cause and Action 962 Parallel port error 1 Disconnect the external cable on the parallel port 2 Check the system board 11XX System board serial port 1 or 2 error 1 Disconnect the external cable on the serial port 2 Check the system board 1301 I2C cable to front panel not found 1 Check the cable 2 Check the front panel 3 Check the power switch assembly 4 Check the system board 1302 I2C cable from system board to 1 Check the cable Power upand TEserSWItENES not 2 Check the power switch assembly found 3 Check the system board 1303 I2C cable from system board to 1 Check the cable power backplanenot found 2 Check the power cage assembly 3 Check the system board 1304 I2C cable to diagnostic LED board 1 Check the power switch assembly fior round 2 Check the system board 1600 The system management processoris 1 Complete the following steps before replacing not functioning a FRU a Ensure that a jumper is not installed on J34 b Remove the AC power to the device and wait 20 seconds c Reconnect the AC power and wait 30 seconds d Power up the device 2 Check the system board Cisco Wide Area Application Engine 7326 Hardware Installation Guide I 0L 6831 02 5 55 Chapter5 Troubleshooting the System Hardware Hs Symptoms and Solutions
121. nstalled A hardware option that used to Verify that all of the hardware options and cable connections are work does not work now secure 2 Ifthe hardware option comes with its own test instructions use those instructions to test the option 3 If the failing hardware option is a SCSI option verify these items a The cables for all external SCSI options are connected correctly b The last hardware option in each SCSI chain or the end of the SCSI cable is terminated correctly c Any external SCSI option is turned on You must turn on an external SCSI option before powering on the device 4 Check fora failing hardware option Cisco Wide Area Application Engine 7326 Hardware Installation Guide I 0L 6831 02 N 547 Chapter5 Troubleshooting the System Hardware Hs Symptoms and Solutions Table 5 17 Power Problems Symptom FRU or Action The device does not power up 1 Verify the following items a The power AC LEDs are on b The power cables are properly connected to the device c The electrical outlet functions properly d The type of memory installed is correct e If you just installed a hardware option remove it and restart the device If the device now powers up you might have installed more hardware options than the power supply supports 2 If LEDs for CPUs or VRMs are on verify these items a A VRM is populated for each microprocessor b All microprocessors have identi
122. nterference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case users will be required to correct the interference at their own expense The following information is for FCC compliance of Class B devices The equipment described in this manual generates and may radiate radio frequency energy If it is not installed in accordance with Cisco s installation instructions it may cause interference with radio and television reception This equipment has been tested and found to comply with the limits for a Class B digital device in accordance with the specifications in part 15 of the FCC rules These specifications are designed to provide reasonable protection against such interference in a residential installation However there is no guarantee that interference will not occur in a particular installation Modifying the equipment without Cisco s written authorization may result in the equipment no longer complying with FCC requirements for Class A or Class B digital devices In that event your right to use the equipment may be limited by FCC regulations and you may be required to correct any interference to radio or television communications at your own expense You can determine whether your equipment is causing interference by turning it off If the interference stops it was probably caused by the Cisco equipment or one of its peripheral devices If the equipment causes interf
123. oaded the other WAE can provide optimization See Figure 1 12 Note When you connect two WAE inline appliances to each other in serial fashion always use a crossover cable between the two WAEs See Figure 1 13 Csico Wide Area Application Engine 7326 Hardware Installation Guide ur 0L 6831 02 Chapter1 Introducing the Cisco Wide Area Application Engine Hardware Features W Figure 1 11 Cabling for a Single Inline WAE with Redundant WAN Connections MGMT y E E s Router A aan gt gt LAN h e gt r switc WAE wD WAN 3 Router B 1 Connection Management 2 Connection WAE to LAN switch using InlineGroup 1 0 Fast Ethernet LANO InlinePort 1 0 lan Gigabit Ethernet 1 0 Cable type Straight through recommended Cable type Straight through 3 Connection WAE to LAN switch 4 Connection WAE to WAN router A using InlineGroup 1 1 using InlineGroup 1 0 Fast Ethernet LAN1 InlinePort 1 1 lan Fast Ethernet WANO InlinePort 1 0 wan Cable type Straight through Cable type Crossover 5 Connection WAE to WAN router B using InlineGroup 1 1 Fast Ethernet WANI InlinePort 1 1 wan Cable type Crossover Csico Wide Area Application Engine 7326 Hardware Installation Guide I 0L 6831 02 12 Chapter1 Introducing the Cisco Wide Area Application Engine HH Hardware Features Figure 1 12 Cabling for Serial Cluster Inline WAEs with a Single WAN Connection
124. ode configuration and can be configured with ACNS 5 x software to operate as a Content Engine a Content Router a Content Distribution Manager or an IP TV Program Manager To deploy Cisco Content Engines with Cisco ACNS software within your existing network your network must support Cisco IOS software and the Web Cache Communication Protocol WCCP WCCP transparently redirects HTTP requests to a Content Engine and the Content Engine responds to those requests WAFS Software Description With WAFS software installed the WAE appliance functions as a File Engine The File Engine is an Internet file delivery device that provides the following file based services e Segment level file and metadata caching e Protocol specific latency reduction e WAN transport level optimization I 0L 6831 02 Csico Wide Area Application Engine 7326 Hardware Installation Guide J Chapter1 Introducing the Cisco Wide Area Application Engine HH Hardware Features e Policy based prepositioning e Global locking and coherency e Native end to end CIFS NFS support e Web based centralized control and management e Branch file server replacement Hardware Features This section illustrates and describes the front and back panel controls ports and LED indicators on the WAE 7326 It contains the following topics e Front Panel Control Buttons page 1 7 e LED Indicators page 1 7 e Input Output Ports and Connectors page 1 11 e Inline Network
125. olve them using real world case studies and business strategies to help readers make sound technology investment decisions You can access iQ Magazine at this URL http www cisco com go iqmagazine or view the digital edition at this URL http ciscoiq texterity com ciscoiq sample I 0L 6831 02 Cisco Wide Area Application Engine 7326 Hardware Installation Guide si Preface W Obtaining Additional Publications and Information e Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing developing and operating public and private internets and intranets You can access the Internet Protocol Journal at this URL http www cisco com ipj e Networking products offered by Cisco Systems as well as customer support services can be obtained at this URL http www cisco com en US products index html e Networking Professionals Connection is an interactive website for networking professionals to share questions suggestions and information about networking products and technologies with Cisco experts and other networking professionals Join a discussion at this URL http www cisco com discuss networking e World class networking training is available from Cisco You can view current offerings at this URL http www cisco com en US learning index html Cisco Wide Area Application Engine 7326 Hardware Installation Guide EE OL 6831 02 n
126. on Engine Installing the Wide Area Application Engine 7326 W dI Note Make sure that each slide rail tab is inserted in the matching insert on the appliance and that the appliance is resting on the top edge of the slide rail Figure 3 4 Inserting the WAE 134572 1 Alignment tab front Step4 Carefully slide the WAE along the slide rails approximately 1 inch 2 54 cm toward the rack to lock the WAE on the slide rails See Figure 3 5 Cisco Wide Area Application Engine 7326 Hardware Installation Guide I 0L 6831 02 3 Chapter3 Installing the Wide Area Application Engine Installing the Wide Area Application Engine 7326 Figure 3 5 Locking the WAE on the Slide Rails 134573 Rear view 1 Lock indicator 2 Slide Rail Hooks Note Step 5 When locked in position an indicator labeled 1 in Figure 3 5 is visible on each side of the appliance To remove the appliance from the rack lift up on the lock indicator and slide the appliance forward Lift the locking levers labeled 1 in Figure 3 6 on the slide rails and slide the appliance into the rack until it extends approximately 4 inches 10 16 cm from the edge of the rack Cisco Wide Area Application Engine 7326 Hardware Installation Guide EN OL 6831 02 Chapter3 Installing the Wide Area Application Engine Installing the Wide Area Application Engine 7326 W Figure 3 6 Sliding in the WAE 1 Locking levers
127. onnections must be removed to de energize the unit Statement 1028 Warning A This unit is intended for installation in restricted access areas A restricted access area is where access can only be gained by service personnel through the use of a special tool lock and key or other means of security and is controlled by the authority responsible for the location Statement 37 Warning A To avoid electric shock do not connect safety extra low voltage SELV circuits to telephone network voltage TNV circuits LAN ports contain SELV circuits and WAN ports contain TNV circuits Some LAN and WAN ports both use RJ 45 connectors Use caution when connecting cables Statement 1021 Warning A This product relies on the building s installation for short circuit overcurrent protection Ensure that a fuse or circuit breaker no larger than 120 VAC 15A U S 240 VAC 10A international is used on the phase conductors all current carrying conductors Statement 13 Warning This equipment must be grounded Never defeat the ground conductor or operate the equipment in the absence of a suitably installed ground conductor Contact the appropriate electrical inspection authority or an electrician if you are uncertain that suitable grounding is available Statement 1024 Cisco Wide Area Application Engine 7326 Hardware Installation Guide 0L 6831 02 Ch
128. onnector 1 13 Ultra320 SCSI Controller System Board Connectors 1 14 Fibre Channel Connector 1 15 Inline Network Adapter Description 1 16 Form and Function 1 16 Ports and LED Indicators 1 18 Inline Network Adapter Cabling Requirements 1 19 Installation Scenarios and Cabling Examples for Fast Ethernet Connections 1 22 CHAPTER 2 Preparing to Install the Wide Area Application Engine 2 1 Safety Warnings 2 1 Safety Guidelines 2 4 General Precautions 2 4 System Reliability Considerations 2 6 Working Inside the WAE with the Power On 2 7 Protecting Against Electrostatic Discharge 2 7 CHAPTER 3 Installing the Wide Area Application Engine 3 1 Rack Mounting Considerations 3 2 Rack Requirements 3 2 Tools and Parts Required 3 3 Cisco Wide Area Application Engine 7326 Hardware Installation Guide vi E OL 6831 02 Contents W Installing the Wide Area Application Engine 7326 3 5 Installing the Chassis on a Tabletop 3 11 Connecting Cables 3 12 Connecting Power and Booting the System 3 13 Checking the LEDs 3 14 Removing or Replacing a WAE 3 14 CHAPTER 4 Installing Hardware Options 4 1 Removing the Cover and Bezel 4 1 Working with Adapters 4 3 Adapter Installation Considerations 4 5 Installing an Adapter 4 6 Completing the Installation 4 11 Installing the WAE Cover and Bezel 4 12 Installing a Hard Disk Drive 4 13 CHAPTER 5 Troubleshooting the System Hardware 5 1 Identifying System Problems 5 2 Checking Connec
129. oot record The device starts from the first boot record that it finds This option is on the full Configuration Setup Utility menu only Date and Time Choose this option to set the date and time in the device in 24 hour format hour minute second This option is on the full Configuration Setup Utility menu only I 0L 6831 02 Cisco Wide Area Application Engine 7326 Hardware Installation Guide jg Appendix C Using the Configuration Setup Utility Program Configuration Setup Utility Menu Options A System Security Choose this option to set passwords This option is on the full Configuration Setup Utility menu only Advanced Setup Choose this option to change settings for advanced hardware features Caution The device might malfunction if these options are incorrectly configured Follow the instructions in the window carefully This option is on the full Configuration Setup Utility menu only Power Management Choose this option to enable or disable the automatic power on feature Error Log Choose this option to view the three most recent error codes and messages that the system generated during POST You can use the arrow keys to move between pages in the error log Choose Clear error logs to clear the POST error log Save Settings Choose this option to save the changes you have made in the settings Restore Settings Choose this option to cancel the changes you have made in the settings an
130. ooting the System Hardware MH Identifying Problems Using Trouble Indicators and Status LEDs Power Supply LEDs The AC power LED on the power supply provides status information about the power supply Table 5 2 describes the AC power LED Table 5 2 Power Supply LED AC Power LED Description and Action On The power supply is on and operating correctly Off There is an AC power problem Possible causes are 1 There is no AC power to the power supply Verify these items a The electrical cord is properly connected to the device b The electrical outlet functions properly 2 Disconnect the ribbon cable from connector J25 on the system board If the AC power LED comes on see the Undetermined Problems section on page 5 25 3 The power supply has failed and needs to be replaced Have the system serviced System Error LED If the system error LED on the front of the device is on one or more LEDs inside the device might be on Use the Light Path Diagnostic panel to quickly identify the type of error that occurred For LED locations see Figure 5 1 Your device is designed so that LEDs remain on when the device shuts down as long as the power supply is operating properly This feature helps you to isolate the problem even if an error causes the device to shut down Cisco Wide Area Application Engine 7326 Hardware Installation Guide u OL 6831 02 Chapter5 Troubleshooting the System Hardware
131. optional features installed and the power management optional features in use 4 British Thermal Unit Cisco Wide Area Application Engine 7326 Hardware Installation Guide una 0L 6831 02 Appendix A Wide Area Application Engine 7326 Hardware Specifications Adapter Specifications Hil Adapter Specifications Table A 2 describes the Fibre Channel adapter specifications Table A 2 Fibre Channel Adapter Specifications Fibre Channel adapter e Bus type Fiber optic media shortwave 50 micron e Bus transfer rate 2 gigabits per second Gbps maximum at half duplex and 4 Gbps at full duplex e Protocols Supports FCP SCSI protocol 1 FCP Fibre Channel Protocol Table A 3 describes the inline network adapter technical and general specifications N Note The minimum software release required for the inline network adapter is WAAS 4 0 7 Table A 3 Inline Network Adapter Specifications Specification Description Copper Gigabit Ethernet Specifications IEEE standard Gigabit Ethernet 1000BASE T Fast Ethernet 100BASE T Ethernet 10BASE T Full duplex and half duplex Supports both half duplex and full duplex operation in all operating speeds Autonegotiation Autonegotiates between full duplex and half duplex operations and between 1000 Mbps 100 Mbps and 10 Mbps speeds Cisco Wide Area Application Engine 7326 Hardware Installation Guide I 0L 6831 02 NASO Appendix A Wide Are
132. or 1 failed 1 Check microprocessor 1 2 Check the system board 00019702 Microprocessor 2 failed 1 Check microprocessor 2 2 Check the system board 00180100 A PCI adapter has requested memory 1 Reorder the adapters in the PCI slots It is resources that are not available important that your startup device is positioned early in the startup device order so that it is run by POST 2 Ensure that the PCI adapter and all other adapters are set correctly in the configuration setup utility program If the memory resource settings are not correct change the settings 3 If all memory resources are being used you might need to remove an adapter to make memory available for the PCI adapter Disabling the adapter BIOS on the adapter might correct the error Refer to the documentation provided with the adapter 00180200 No more I O space available for PCI 1 Check the adapter adapter 2 Check the system board 00180300 No more memory above 1 MB for 1 Check the adapter PeTadapter 2 Check the system board 00180400 No more memory below 1 MB for 1 Move the failing adapter to slot 1 PCI adapter 2 Check the adapter 3 Check the system board Cisco Wide Area Application Engine 7326 Hardware Installation Guide m OL 6831 02 _ Chapter 5 Troubleshooting the System Hardware Symptoms and Solutions Table 5 21 POST Error Codes continued Error
133. ostic programs are stored in ROM on the system board These programs are the primary method of testing the major components of your device See the Diagnostic Programs and Error Messages section on page 5 7 for more information Light Path Diagnostics Your device has LEDs to help you identify problems with device components These LEDs are part of the Light Path Diagnostics that are built into your device By following the path of LEDs you can quickly identify the type of system error that occurred See the Using Light Path Diagnostics section on page 5 21 for more information Error symptom charts These charts list problem symptoms along with suggested steps to correct the problems See the Error Symptoms section on page 5 43 for more information When you power up the device it performs a series of tests to check the operation of device components and some of the hardware options installed in the device This series of tests is called the power on self test or POST If POST finishes without detecting any problems a single beep sounds and the first screen of your operating system or application program appears Cisco Wide Area Application Engine 7326 Hardware Installation Guide 56 0L 6831 02 _ Chapter 5 Troubleshooting the System Hardware Using the System Diagnostic Programs W If POST detects a problem more than one beep sounds and an error message appears on your screen See the Beep Sym
134. pplication Engine 7326 CMOS Complementary Metal Oxide Semiconductor 2 DMA Direct Memory Access ACNS software does not support keyboards No keyboard errors are expected however if a keyboard error appears during bootup contact the Cisco Technical Assistance Center mi Cisco Wide Area Application Engine 7326 Hardware Installation Guide OL 6831 02 Chapter5 Troubleshooting the System Hardware Symptoms and Solutions W No Beep Symptoms Table 5 6 describes the no beep symptoms Table 5 6 No Beep Symptoms No Beep Symptom Error Cause and Action No beep and the 1 Check the speaker cables System operates 2 Check the speaker correctly 3 Check the system board No beeps occur The power on status is 1 Set the start options power up status to enable atter POS Iis disabled 2 Check the speaker connection successfully completed 3 Check the system board No AC power Power supply AC LED is 1 Check the power cord off 2 Check the power supply If two are installed swap them to determine if one is defective 3 Disconnect the ribbon cable from connector J25 on the system board If the AC power LED comes on see the Undetermined Problems section on page 5 25 4 Check the power cage assembly No beep and no The video feature is not supported in the Wide video Area Application Engine 7326 System will not Power supply AC LED is on See the Power Supply LED Errors section on
135. pport standard full length adapters e WAE 7326 supports only 3 3 V and universal PCI adapters e PCI PCI X slot 3 and slot 4 are 64 bit slots and support only 3 3 V and universal PCI adapters e The PCI bus configuration is as follows Non hot plug 64 bit PCI X slots 1 and 2 PCI bus A 100 MHz Non hot plug 64 bit PCI X slots 3 PCI bus B 133 MHz Non hot plug 64 bit PCI X slot 4 PCI bus C 133 MHz Cisco Wide Area Application Engine 7326 Hardware Installation Guide I 0L 6831 02 Chapter4 Installing Hardware Options W Working with Adapters e The system scans PCI and PCI X slots 1 through 5 to assign system resources The system starts boots the system devices in the following order if you have not changed the default boot precedence Integrated Ethernet controller Integrated SCSI controller SCSI channel B then SCSI channel A PCI and PCI X slots 1 2 3 and 4 Installing an Adapter Figure 4 4 shows how to install a PCI or PCI X adapter Figure 4 4 Installing a PCI or PCI X Adapter 1 Adapter retainer Cisco Wide Area Application Engine 7326 Hardware Installation Guide a 0L 6831 02 Chapter 4 Installing Hardware Options Working with Adapters W To install a PCI or PCI X adapter follow these steps Step 1 Review the information in the Safety Warnings section on page 2 1 and the Safety Guidelines section on page 2 4 Step2 Power down the dev
136. pported 3 System locator LED 9 Video connector not supported Cisco Wide Area Application Engine 7326 Hardware Installation Guide Ea OL 6831 02 Chapter3 Installing the Wide Area Application Engine Connecting Power and Booting the System W 4 ASM connector not supported 10 Mouse connector 5 Remote Supervisor Adapter II connector not 11 Keyboard connector supported 6 SCSI connector 12 Serial port connector 1 Not required for normal operation Can be used for troubleshooting purposes N Note The WAE 7326 is compatible with the Cisco Storage Array Refer to the Cisco Storage Array SA 7 and SA 14 Installation and Configuration Guide Connecting Power and Booting the System To connect power to your system follow these steps Step 1 Review the information in the Safety Guidelines section on page 2 4 Step2 Plug a power cord into each power cord receptacle on the back of the WAE See Figure 3 8 N Note You must connect a power cord to both power supplies If only one power supply is connected when you turn on the power the system error LED lights and the system makes a loud noise Step3 Connect the other end of each power cord to a power source at your installation site Step4 Power up all externally connected devices Step5 Press the power control button on the front of the WAE The system should begin booting Once the operating system
137. problem exists with the connector cable or hub The Ethernet activity LED is on when the Ethernet controller sends or receives data over the Ethernet network If the Ethernet activity LED is off make sure that the hub and network are operating and that the correct device drivers are installed The Ethernet link status LED is on when the Ethernet controller receives a link pulse from the hub If the LED is off there might be a defective connector or cable or a problem with the hub e Make sure that you are using the correct device drivers that are supplied with your device e Check for operating system specific causes for the problem e Make sure that the device drivers on the client and the device are using the same protocol e Test the Ethernet controller The method used to test the Ethernet controller depends on which operating system you are using see the Ethernet controller device driver README files Ethernet Controller Troubleshooting Chart Use Table 5 1 to find solutions to 10 100 1000 Mbps Ethernet controller problems that have definite symptoms Cisco Wide Area Application Engine 7326 Hardware Installation Guide I 0L 6831 02 PEE Chapter5 Troubleshooting the System Hardware Hs Troubleshooting the Ethernet Controller Table 5 1 Ethernet Troubleshooting Chart Ethernet Controller Problem Actions Ethernet link status Check the following LED do s not Work e Make sure that the hub is pow
138. ptoms section on page 5 28 and POST Error Codes section on page 5 52 for more information If you have a power up password or administrator password set you must enter the password and press Enter when prompted before POST will continue Note A single problem might cause several error messages When this occurs work to correct the cause of the first error message After you correct the cause of the first error message the other error messages usually will not occur the next time that you run the test The POST error log contains the three most recent error codes and messages that the system generated during POST The system error log contains all messages issued during POST and all system status messages from the service processor You can view the contents of the system error log from the diagnostic programs Diagnostic Programs and Error Messages The device diagnostic programs are stored in upgradable ROM on the system board These programs are the primary method of testing the major components of your device Diagnostic error messages indicate that a problem exists they are not intended to be used to identify a failing part Troubleshooting and servicing of complex problems that are indicated by error messages should be performed by trained service personnel Sometimes the first error to occur causes additional errors In this case the device displays more than one error message Always follow the suggested
139. ptoms and Solutions Action All SCSI errors One or more of the following might be causing the problem e A failing SCSI device adapter drive controller e An improper SCSI configuration or SCSI termination jumper setting e Duplicate SCSI IDs in the same SCSI chain e A missing or improperly installed SCSI terminator e A defective SCSI terminator e An improperly installed cable e A defective cable 1 External SCSI devices must be turned on before you power up the device 2 Make sure that the cables for all external SCSI devices are connected correctly 3 If you have attached an external SCSI device to the device make sure that the external SCSI termination is set to automatic 4 Make sure that the last device in each SCSI chain is terminated correctly 5 Make sure that the SCSI devices are configured correctly Temperature Error Messages Table 5 23 describes the temperature error messages Table 5 23 Temperature Error Messages Message Action Power supply x Temperature Fault level critical power supply x had overtemperature condition Ensure that the system is being properly cooled see System Reliability Considerations section on page 2 6 Power supply x needs to be replaced Have the system serviced System board is over recommended temperature level warning system board is over recommended temperature Ensure that the system is being properly cooled
140. r is also assigned to another device in the system Use the configuration setup utility program to determine if this is the case e Although interrupt sharing is allowed for PCI devices some devices do not function well when they share an interrupt with a dissimilar PCI device Try changing the IRQ assigned to the Ethernet adapter or the other device e Reseat or replace the adapter The Ethernet controller stopped working without apparent cause Check the following e Run diagnostics for the Ethernet controller e Try a different connector on the hub e Reseat or replace the adapter Identifying Problems Using Trouble Indicators and Status LEDs If the system error LED on the front of the device is on one or more LEDs inside the device or on the power supply will be on Your device has LEDs to help you identify problems with some device components These LEDs are part of the Light Path Diagnostics feature built into the device By following the path of lights you can quickly identify the type of system error that occurred Your device is designed so that any LEDs that are on remain on when the device shuts down as long as the AC power source is good and the power supply can supply 5 VDC current to the device This feature helps you isolate the problem if an error causes the device to shut down See Table 5 4 I 0L 6831 02 Cisco Wide Area Application Engine 7326 Hardware Installation Guide J Chapter5 Troublesh
141. r to work properly See Table 1 8 For illustrations and examples see the Installation Scenarios and Cabling Examples for Fast Ethernet Connections section on page 1 22 To connect the inline network adapter using the correct cables for Fast Ethernet connections follow these steps Step 1 Determine which type of cable you would use for a direct connection between your two end devices without a WAE inline network appliance connected between them by using the following standard cabling rules e When you are directly connecting two network devices that are similar such as two switches use a crossover cable e When you are directly connecting two network devices that are different such as a switch and router use a straight through cable Csico Wide Area Application Engine 7326 Hardware Installation Guide EEN OL 6831 02 _ Chapter 1 Introducing the Cisco Wide Area Application Engine Step 2 N Hardware Features Note Because the inline network adapter has an internal crossover connection that becomes active when the InlineGroup interface is placed in mechanical bypass mode you must figure out which cable you would use to connect the two network devices directly and then you must install the other cable type on one side usually the WAN side of the inline appliance instead Table 1 8 shows the cable requirements for WAE and non WAE connections when you are using Fast Ethernet end to en
142. ration and penetration into the system This moisture can cause corrosion of internal components and degradation of properties such as electrical resistance and thermal conductivity Extreme moisture buildup inside the system can result in electrical shorts which can cause serious damage to the system Each system is rated to operate at 5 to 95 percent relative humidity with a humidity gradation of 10 percent per hour Buildings in which climate is controlled by air conditioning in the warmer months and by heat during the colder months usually maintain an acceptable level of humidity for system equipment However if a system is located in an unusually humid location a dehumidifier can be used to maintain the humidity within an acceptable range Operating a system at high altitude low pressure reduces the efficiency of forced and convection cooling and can result in electrical problems related to arcing and corona effects This condition can also cause sealed components with internal pressure such as electrolytic capacitors to fail or perform at reduced efficiency Each system is rated to operate at a maximum altitude of 6500 feet 2000 meters and can be stored at a maximum altitude of 15 000 feet 4570 meters Dust and Particles A clean operating environment can greatly reduce the negative effects of dust and other particles which act as insulators and interfere with the operation of a system s mechanical components In addition to
143. rdware This chapter contains the following sections e Removing the Cover and Bezel page 4 1 e Working with Adapters page 4 3 e Completing the Installation page 4 11 e Installing a Hard Disk Drive page 4 13 Removing the Cover and Bezel A Warning Step 1 Step 2 Before working on a system that has an on off switch turn OFF the power and unplug the power cord Statement 1 To remove the device top cover follow these steps Review the information in the Safety Warnings section on page 2 1 and the Safety Guidelines section on page 2 4 Power off the device and all attached devices and disconnect all external cables and power cords I 0L 6831 02 Cisco Wide Area Application Engine 7326 Hardware Installation Guide 7 Chapter4 Installing Hardware Options W Removingthe Cover and Bezel Step3 Press down on the left and right side latches and pull the device out of the rack enclosure until both slide rails lock N Note You can reach the cables on the back of the device when the device is in the locked position Step 4 Lift the cover release latch labeled 2 in Figure 4 1 Lift the cover off the device and set the cover aside Figure 4 1 Removing the Cover and Bezel Cisco Wide Area Application Engine 7326 Hardware Installation Guide 42 E OL 6831 02 Chapter4 Installing Hardware Options Working with Adapters W A Caution For proper cooling and airflow rep
144. regular cleaning you should follow these guidelines to deter contamination of the system equipment e Do not permit smoking anywhere near the system e Do not permit food or drink near the system e Use dust covers when the system is not in use e Close windows and outside doors to keep out airborne particles I 0L 6831 02 Cisco Wide Area Application Engine 7326 Hardware Installation Guide gu Appendix B Maintaining the Wide Area Application Engine Hs Maintaining Your Site Environment Corrosion The oil from a person s fingers or prolonged exposure to high temperature or humidity can corrode the gold plated edge connectors and pin connectors on various devices in the system This corrosion on system connectors is a gradual process that can eventually lead to intermittent failures of electrical circuits To prevent corrosion you should avoid touching contacts on boards and cards Protecting the system from corrosive elements is especially important in moist and salty environments which tend to promote corrosion Also as a further deterrent to corrosion the system should not be used in extreme temperatures as explained in the Temperature section on page B 2 Electrostatic Discharge Electrostatic discharge ESD results from the buildup of static electricity on the human body and certain other objects This static electricity is often produced by simple movements such as walking across a carpet ESD is a dischar
145. rror LED comes on again In the Remind mode the system error LED flashes every 2 seconds The system error LED remains in the Remind mode until one of the following situations occurs e All known problems are resolved e The system is restarted e A new problem occurs You can use the Remind button to delay device maintenance until a later time Also resetting the system error LED enables the LED to react to another error If the LED is still flashing from the first error it masks additional errors Using Light Path Diagnostics The system error LED on the front of the device is on when certain system errors occur If the system error LED on your device is on use Table 5 4 to help determine the cause of the error and the action needed These actions should only be performed by qualified service personnel I 0L 6831 02 Cisco Wide Area Application Engine 7326 Hardware Installation Guide j Chapter5 Troubleshooting the System Hardware HI Identifying Problems Using Trouble Indicators and Status LEDs Table 5 4 Light Path Diagnostics System Error LED on the Outside Diagnostic Panel Front Panel LED Cause Action On None The system error log is 75 Check the system error log A system error or more full or a PFA alert and correct any problems was detected was logged Disconnecting the device from all Check to nea power sources for at least which LEDs on 20 seconds turns off the the diagnostic system error
146. rt connector located on the back panel The integrated dual channel SCSI controller with integrated RAID supports two independent Ultra320 SCSI channels one external and one internal Each channel supports up to 15 SCSI devices You can use the external LVD SCSI channel connector on the rear of the server to connect different types of SCSI devices such as drives or printers This controller uses the following features to perform these actions e Double transition clocking to achieve up to 320 MB per second data transfer rates e Domain name validation to negotiate compatible data transfer speeds with each device e Cyclic redundancy checking CRC instead of the usual parity checking to improve data reliability e An active terminator for SCSI bus termination The WAE 7326 has one SCSI cable which connects the internal connector on the system board to the standard hot swap drive backplane If you plan to attach external SCSI devices you must order additional cables To select and order the correct cables for use with external devices contact your Cisco marketing representative or authorized reseller SCSI IDs Each SCSI device that is connected to a SCSI controller must have a unique SCSI ID This ID enables the SCSI controller to identify the device and ensures that different devices on the same SCSI channel do not attempt to transfer data Csico Wide Area Application Engine 7326 Hardware Installation Guide urca 0L 6831 02
147. s in electrical power use a surge suppressor line conditioner or uninterruptible power supply UPS Position cables and power cords carefully route cables and the power cord and plug so that they cannot be stepped on or tripped over Be sure that nothing rests on your system components cables or power cord Do not modify power cables or plugs Consult a licensed electrician or your power company for site modifications Always follow your local or national wiring rules System Reliability Considerations To help ensure proper cooling and system reliability make sure the following occurs Each of the drive bays has either a drive or a filler panel installed Each of the power supply bays has a power supply or a power supply filler panel installed For rack configurations make sure that space is available around the appliance to enable the cooling system to work properly See the documentation that comes with the rack for additional information The appliance cover is in place during normal operation The air baffle cover over the microprocessors remains closed during normal operation The air baffle is installed between the fans and the power supply A removed hot swappable drive is replaced within 2 minutes of removal Cables for optional adapters are routed according to the instructions provided with the adapters A failed fan is replaced within 48 hours The appliance is powered down and the power cords are disconne
148. s to the function code fff shown in the error code format in the previous section Result can be one of the following e Passed This result occurs when the diagnostic test is completed without any errors e Failed This result occurs when the diagnostic test discovers an error e User Aborted This result occurs when you stop the diagnostic test before it is complete e Not Applicable This result occurs when you specify a diagnostic test for a device that is not present e Aborted This result occurs when the test could not proceed for example because of the system configuration e Warning This result occurs when a possible problem is reported during the diagnostic test such as when a device driver is not found e Test specific string This is additional information that you can use to analyze the problem Cisco Wide Area Application Engine 7326 Hardware Installation Guide a OL 6831 02 Chapter 5 Troubleshooting the System Hardware Using the System Diagnostic Programs W Starting the Diagnostic Programs Step 1 Step 2 Step 3 Step 4 Step 5 To start the diagnostic programs follow these steps Power up the device and watch the console N Note Torun the diagnostic programs you must start the device with the highest level password that is set That is if an administrator password is set you must enter the administrator password not the power up password to run the diagnost
149. shock pulse can measure up to 5 gravities G for up to 11 milliseconds ms In storage the system can withstand shock pulses of 20 G for 11 ms Excessive vibration can cause the same problems as mentioned earlier for shock as well as causing components to become loose in their sockets or connectors Systems can be subject to significant vibration when being transported by vehicle or when operated in an environment with machinery that causes vibration Power Source Interruptions Systems are especially sensitive to variations in voltage supplied by the AC power source Overvoltage undervoltage and transients or spikes can erase data from memory or even cause components to fail To protect against these types of problems power cables should always be properly grounded and one or both of the following methods should be used e Use one of the power protection devices described in the Using Power Protection Devices section on page B 7 e Place the system on a dedicated power circuit rather than sharing a circuit with other heavy electrical equipment In general do not allow the system to share a circuit with any of the following Copier machines Air conditioners Vacuum cleaners Space heaters Power tools Teletype machines Adding machines Laser printers Facsimile machines Any other motorized equipment Cisco Wide Area Application Engine 7326 Hardware Installation Guide 86 E OL 6831 02
150. stalling the Wide Area Application Engine 7326 W Note Insert the optional M6 screws labeled 2 in Figure 3 7 in the front and rear of the appliance when moving the rack or if you install the rack in a vibration prone area To remove the WAE from the rack reverse these instructions Store these installation instructions with your WAE documentation for future use Installing the Chassis on a Tabletop Step 1 Step 2 Step 3 Step 4 When you install a WAE on a workbench or tabletop ensure that the surface is clean and in a safe location and that you have considered the following points e The chassis should be installed off the floor Dust that accumulates on the floor is drawn into the interior of the chassis by the cooling fans Excessive dust inside the WAE can cause overtemperature conditions and component failures e There must be approximately 19 inches 48 26 cm of clearance at the front and rear of the chassis for accessing network cables or equipment e The WAE will receive adequate ventilation it is not being installed in an enclosed cabinet where ventilation is inadequate To install the WAE on a workbench or tabletop follow these steps Remove any debris and dust from the tabletop or workbench as well as from the surrounding area Also make sure that your path between the WAE and its new location is unobstructed Attach the rubber feet to the bottom of the chassis The rubber feet have an adhesive
151. stic Panel LED Error Definitions Cause and Action All LEDs off Check system error log for error 1 System error log is 75 full clear the log condition ne ci 2 PFA alert check log for failure clear PFA nea dar n ene alert disconnect AC power for at least lilla ila 20 seconds reconnect and then power up the system 3 Run Light Path Diagnostics Fan LED on The LED next to the failing fan is 1 Failing fan SE 2 Check the system board Memory LED on The LED next to the failing 1 Failing DIMM RIM 2 Check the system board CPU LED on The LED next to the failing CPU 1 Verify that all microprocessors have is on identical cache sizes dock speeds and clock frequencies 2 Check microprocessor 1 or 2 3 Check the system board mi Cisco Wide Area Application Engine 7326 Hardware Installation Guide OL 6831 02 _ Chapter 5 Troubleshooting the System Hardware Table 5 7 Symptoms and Solutions Diagnostic Panel LED Error Definitions continued Diagnostic Panel LED Description Cause and Action PCI BUS LED on An error has occurred on a PCI 1 Remove all PCI adapters from slots on the Bus affected bus See Figure 5 1 on page 5 17 for bus information and see the Working with Adapters section on page 4 3 2 Check the system board VRM LED on The LED next to the failing VRM 1 Check the voltage regulator module is on indicated by the VR
152. switches and controls and loose or improperly connected cables are the most likely source of problems for the chassis or other external equipment A quick check of all the switches controls and cable connections can easily solve these problems See Figure 1 2 for the location of front panel controls and indicators See Figure 1 3 for the location of back panel connectors on the system I 0L 6831 02 Cisco Wide Area Application Engine 7326 Hardware Installation Guide a Chapter5 Troubleshooting the System Hardware HI Identifying System Problems To check all the connections and switches follow these steps Step 1 Power down the system including any attached peripherals such as external drives Disconnect all the power cables from their electrical outlets Step2 If the system is connected to a power strip or power distribution unit turn the power strip off and then on again Is the power strip receiving power Yes Go to Step 5 No Go to Step 3 Step3 Plug the power strip into another electrical outlet Is the power strip receiving power Yes The original electrical outlet probably does not function Use a different electrical outlet No Go to Step 4 Step4 Plug a system that you know works into the electrical outlet Does the system receive power Yes The power strip is probably not functioning properly Use another power strip No Go to Step 5 Step5 Reconnect the system to the electrical outlet or pow
153. system configuration memory contents interrupt request IRQ use direct memory access DMA use device drivers and so on by choosing Hardware Info from the top of the window If the diagnostic programs do not detect any hardware errors but the problem persists during normal device operations a software error might be the cause If you suspect a software problem see the information that comes with your software package Viewing the Test Log When the tests are completed you can view the test log by choosing Utility gt View Test Log N Note You can view the test log only while you are in the diagnostic programs When you exit the diagnostic programs the test log is cleared The Save Log option in the diagnostic programs window is not supported because the device does not support a disk drive Viewing Error Logs Start the diagnostic programs Choose Hardware Info gt System Error Log and then follow the instructions in the window Viewing Diagnostic Error Message Tables For descriptions of the error messages that might appear when you run the diagnostic programs see the Diagnostic Error Codes section on page 5 37 N Note Depending on your device configuration some of the error messages might not appear when you run the diagnostic programs Cisco Wide Area Application Engine 7326 Hardware Installation Guide u OL 6831 02 Chapter 5 Troubleshooting the System Hardware N C
154. t passed e 195 The Esc key was pressed to stop the test e 197 Warning a hardware failure might not have occurred For all remaining error codes the solution is to check the component or take the action indicated Table 5 8 lists all the diagnostic error codes Use this table to identify a faulty component and then call your service representative for assistance Table 5 8 Error Code Definitions Error Code Problem Action 001 XXX 000 Failed core tests Check the system board 001 XXX 001 Failed core tests Check the system board 001 250 000 Failed system board ECC Check the system board 001 250 001 Failed system board ECC Check the system board 005 XXX 000 Failed video test The video feature is not supported in the Wide Area Application Engine 7326 011 XXX 000 Failed COMI serial port test Check the system board 011 XXX 001 Failed COM2 serial port test Check the system board 014 XXX 000 Failed parallel port test Check the system board 015 XXX 001 USB interface not found board Not applicable The USB interface is not damaged supported in ACNS software 015 XXX 015 Failed USB external loopback Not applicable The USB interface is not test supported in ACNS software 015 XXX 198 USB device connected during Not applicable USB peripheral devices are not USB test supported in ACNS software 020 XXX 000 Failed PCI interface test Check the system board Cisco Wide Area Appl
155. t through Switch to WAE and Crossover or Straight through WAE to Router Crossover or Straight through Switch to WAE and Crossover or Straight through WAE to Switch Crossover or Straight through I 0L 6831 02 Csico Wide Area Application Engine 7326 Hardware Installation Guide si Chapter1 Introducing the Cisco Wide Area Application Engine HH Hardware Features Table 1 7 Cable Requirements for WAE Connections Using Gigabit Ethernet continued Connection Required Cable Router to WAE and Crossover or Straight through WAE to Router Crossover or Straight through WAE to WAE Crossover or Straight through Some switches support automatic medium dependent interface crossover MDIX You can configure MDIX by using the mdix auto global configuration switch command If your switch supports MDIX you do not need to follow these cabling rules because MDIX automatically adjusts transmit and receive pairs when an incorrect cable type crossover or straight through is installed on a 10 100 Fast Ethernet port However when you configure MDIX you must also configure the port to use autosense not manual selection of speed duplex A Caution If you are connecting to Fast Ethernet ports on both the LAN and the WAN sides of the WAE inline appliance you must consider the types of devices that are being connected and you must use the correct cables You must follow these cabling instructions for the inline network adapte
156. tage 3 Check the power cage assembly System shutoff due to x undervoltage 1 Check the power supply connectors level critical system shutoff due to x supply 2 Check the power supply undervoltage 3 Check the power cage assembly System shutoff due to VRM x overvoltage The VRM x needs to be replaced Have the system serviced System shutoff due to excessive lt 240 VAC 1 See the Checking the Power Subsystem loading section on page 5 11 2 Cycle AC power on and off Cisco Wide Area Application Engine 7326 Hardware Installation Guide ea i OL 6831 02 Chapter5 Troubleshooting the System Hardware Table 5 27 Message Symptoms and Solutions Temperature Related System Shutdown Action System shutoff due to board overtemperature level critical board is over temperature 1 Ensure that the system is being properly cooled see the System Reliability Considerations section on page 2 6 2 The board needs to be replaced Have the system serviced System shutoff due to CPU x overtemperature level critical CPU x is over temperature 1 Ensure that the system is being properly cooled see the System Reliability Considerations section on page 2 6 2 CPU x needs to be replaced Have the system serviced System shutoff due to CPU x undertemperature level critical CPU x is under temperature Ambient temperature must be within normal operating specifications see t
157. tallation Guide OL 6831 02 _ Chapter 5 Troubleshooting the System Hardware Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Step 9 Step 10 Identifying System Problems W Set all display controls on the terminal or display device to the middle position Power up all external devices Power up the device Record any POST error messages that are displayed on the screen If an error is displayed look up the first error in the POST Error Codes section on page 5 52 Check the system error LED on the front panel see Figure 1 2 if it is on see the System Error LED and the Diagnostic Panel LEDs section on page 5 33 Check the system error log If an error was recorded by the system see the Symptoms and Solutions section on page 5 28 Start the diagnostic programs and check for the following responses e One beep e Readable instructions or the main menu Take one of the following actions e Ifyou received both responses run the diagnostic programs For information on how to use the diagnostic programs see the Using the System Diagnostic Programs section on page 5 5 If the diagnostic programs were completed successfully and you still suspect a problem see the Undetermined Problems section on page 5 25 e If you did not receive both responses find the failure symptom in the Symptoms and Solutions section on page 5 28 Checking Connections and Switches Improperly set
158. tation DVD is available as a single unit or as a subscription Registered Cisco com users Cisco direct customers can order a Product Documentation DVD product number DOC DOCDVD from the Ordering tool or Cisco Marketplace I 0L 6831 02 Cisco Wide Area Application Engine 7326 Hardware Installation Guide m Preface HH Documentation Feedback Cisco Ordering tool http www cisco com en US partner ordering Cisco Marketplace http www cisco com go marketplace Ordering Documentation Beginning June 30 2005 registered Cisco com users may order Cisco documentation at the Product Documentation Store in the Cisco Marketplace at this URL http www cisco com go marketplace Cisco will continue to support documentation orders using the Ordering tool e Registered Cisco com users Cisco direct customers can order documentation from the Ordering tool http www cisco com en US partner ordering e Instructions for ordering documentation using the Ordering tool are at this URL http www cisco com univercd cc td doc es_inpck pdi htm e Nonregistered Cisco com users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters California USA at 408 526 7208 or elsewhere in North America by calling 1 800 553 NETS 6387 Documentation Feedback You can rate and provide feedback about Cisco technical documents by completing the online feedback form that appears w
159. tion Devices page B 7 Maintaining Your Site Environment An exhaust fan in the power supply cools the power supply and system by drawing air in through various openings in the system and blowing it out the back However the fan also draws dust and other particles into the system causing contaminant buildup which results in an increase in the system s internal temperature and interferes with the operation of various system components To avoid these conditions we recommend keeping your work environment clean to reduce the amount of dust and dirt around the system thereby reducing the amount of contaminants drawn into the system by the power supply fan This section discusses various environmental factors that can adversely affect system performance and longevity I 0L 6831 02 Cisco Wide Area Application Engine 7326 Hardware Installation Guide J Appendix B Maintaining the Wide Area Application Engine Hs Maintaining Your Site Environment Temperature Temperature extremes can cause a variety of problems including premature aging and failure of chips or mechanical failure of devices Extreme temperature fluctuations can cause chips to become loose in their sockets and can cause expansion and contraction of disk drive platters resulting in read or write data errors To minimize the negative effects of temperature on system performance follow these guidelines Ensure that the system is operated in an environment no col
160. tion W Obtaining Additional Publications and Information Information about Cisco products technologies and network solutions is available from various online and printed sources Cisco Marketplace provides a variety of Cisco books reference guides documentation and logo merchandise Visit Cisco Marketplace the company store at this URL http www cisco com go marketplace Cisco Press publishes a wide range of general networking training and certification titles Both new and experienced users will benefit from these publications For current Cisco Press titles and other information go to Cisco Press at this URL http www ciscopress com Packet magazine is the Cisco Systems technical user magazine for maximizing Internet and networking investments Each quarter Packet delivers coverage of the latest industry trends technology breakthroughs and Cisco products and solutions as well as network deployment and troubleshooting tips configuration examples customer case studies certification and training information and links to scores of in depth online resources You can access Packet magazine at this URL http www cisco com packet iQ Magazine is the quarterly publication from Cisco Systems designed to help growing companies learn how they can use technology to increase revenue streamline their business and expand services The publication identifies the challenges facing these companies and the technologies to help s
161. tions and Switches 5 3 Using the System Diagnostic Programs 5 5 Diagnostic Tools Overview 5 5 POST 5 6 Diagnostic Programs and Error Messages 5 7 Starting the Diagnostic Programs 5 9 Viewing the Test Log 5 10 Viewing Error Logs 5 10 Viewing Diagnostic Error Message Tables 5 10 Checking the Power Subsystem 5 11 Cisco Wide Area Application Engine 7326 Hardware Installation Guide I 0L 6831 02 E E Contents Troubleshooting the Ethernet Controller 5 12 Network Connection Problems 5 12 Ethernet Controller Troubleshooting Chart 5 13 Identifying Problems Using Trouble Indicators and Status LEDs 5 15 Power Supply LEDs 5 16 System Error LED 5 16 Diagnostic Panel LEDs 5 18 Remind Button 5 21 Using Light Path Diagnostics 5 21 Undetermined Problems 5 25 Problem Solving Tips 5 27 Symptoms and Solutions 5 28 Beep Symptoms 5 28 No Beep Symptoms 5 33 System Error LED and the Diagnostic Panel LEDs 5 33 Diagnostic Error Codes 5 37 Error Symptoms 5 43 Power Supply LED Errors 5 50 POST Error Codes 5 52 Service Processor Error Codes 5 60 SCSI Errors 5 60 Temperature Error Messages 5 61 Fan Error Messages 5 62 Power Error Messages 5 63 System Shutdown 5 64 Host Built In Self Test 5 66 Bus Fault Messages 5 66 appendix A Wide Area Application Engine 7326 Hardware Specifications A 1 Appliance Specifications A 1 mi Cisco Wide Area Application Engine 7326 Hardware Installation Guide OL 6831 02 Adapter Sp
162. ued Description Cause and Action Temperature LED on The system temperature has exceeded a threshold level 1 Ambient temperature must be within normal operating specifications See the Appendix A Wide Area Application Engine 7326 Hardware Specifications 2 Ensure that fans are operating correctly 3 Ensure that both air baffles are installed 4 Examine the system error log a System is over recommended temperature Check the information LED panel b System is over recommended temperature for CPU x where x is or 2 CPU LED is also on Check CPU x Check the system board 5 Ifthe CPU LED on the diagnostic panel is also on one of the microprocessors has caused the error Fan LED on When the LED is lit a fan has failed or is operating too slowly A failing fan can also cause the TEMP LED to be lit When the LED flashes an invalid fan configuration has occurred 1 Check individual fan LEDs Have the respective fan replaced Check the fan cable Check the system board SJ Oa SUN Check the power cage assembly Cisco Wide Area Application Engine 7326 Hardware Installation Guide u OL 6831 02 _ Chapter 5 Troubleshooting the System Hardware Diagnostic Error Codes Symptoms and Solutions W In the following error codes if XXX is 000 195 or 197 do not replace a component The descriptions for these error codes are as follows e 000 The tes
163. umentation website on Cisco com features extensive online support resources In addition if you have a valid Cisco Cisco Wide Area Application Engine 7326 Hardware Installation Guide ox 0L 6831 02 Preface Obtaining Technical Assistance W service contract Cisco Technical Assistance Center TAC engineers provide telephone support If you do not have a valid Cisco service contract contact your reseller Cisco Technical Support amp Documentation Website The Cisco Technical Support amp Documentation website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies The website is available 24 hours a day at this URL http www cisco com techsupport Access to all tools on the Cisco Technical Support amp Documentation website requires a Cisco com user ID and password If you have a valid service contract but do not have a user ID or password you can register at this URL http tools cisco com RPF register register do Note Use the Cisco Product Identification CPI tool to locate your product serial number before submitting a web or phone request for service You can access the CPI tool from the Cisco Technical Support amp Documentation website by clicking the Tools amp Resources link under Documentation amp Tools Choose Cisco Product Identification Tool from the Alphabetical Index drop down list or click the Cisco Product Identificatio
164. unc Introducing the Cisco Wide Area Application Engine This chapter provides a basic functional overview of the Cisco Wide Area Application Engine 7326 WAE 7326 and describes the hardware major components and front and back panel indicators and controls This chapter contains the following sections e Introduction page 1 1 e Software Functional Description page 1 4 e Hardware Features page 1 6 Introduction The Wide Area Application Engine WAE 7326 supports three different software installations that provide a comprehensive set of services for the remote office Cisco Wide Area Application Services WAAS software Cisco Wide Area File System WAFS software and Cisco Application and Content Networking System ACNS software The following software releases support the WAE 7326 appliance e WAAS 4 0 1 and later e WAFS 3 0 and later e ACNS 5 3 3 and later Csico Wide Area Application Engine 7326 Hardware Installation Guide I 0L 6831 02 Chapter1 Introducing the Cisco Wide Area Application Engine Introduction When WAAS software is installed the WAE appliance can function as either a Central Manager or as an Application Acceleration Engine When ACNS software is installed the WAE appliance functions as a Content Engine or one of the other ACNS device modes Content Router or Content Distribution Manager When WAFS software is installed the WAE appliance functions as a File Engine See Figure 1 1 Fig
165. ure 1 1 Wide Area Application Engine 7326 Front View 137704 The WAE 7326 has a baseboard management controller that provides environmental monitoring for the appliance If environmental conditions exceed thresholds or if system components fail LEDs on the baseboard management indicate the problem The error log also lists all critical errors The baseboard management controller also provides remote server management capabilities through the OSA SMBridge management utility program Note The baseboard management controller is also known as the service processor Csico Wide Area Application Engine 7326 Hardware Installation Guide ua 0L 6831 02 _ Chapter 1 Introducing the Cisco Wide Area Application Engine N Introduction W The WAE 7326 includes two integrated Broadcom Gigabit Ethernet controllers which support connection to a 10 Mbps 100 Mbps or 1000 Mbps network The WAE includes large data storage and hot swap capability The WAE 7326 supports up to six 25 4 mm 1 inch slim 3 5 inch hot swap hard disk drives installed on Ultra Slim hard disk drive trays in the hot swap bays With the hot swap feature you can add remove or replace hard disk drives without powering down the appliance Note The WAE 7326 hardware supports installing hot swapping hard disk drives without powering off the device However Cisco software applications that run on the WAE 7326 appliance do not support hot swappi
166. verified these items and the problem remains contact your place of purchase Power Supply LED Errors Use the information in this section to identify power supply problems A Warning Only trained and qualified personnel should be allowed to install replace or service this equipment Statement 1030 The following items are necessary for the DC good LED to be on e Power supply e Power cage assembly e System board switch 7 of SW1 should be set to bypass the power switch contact your service representative for assistance Cisco Wide Area Application Engine 7326 Hardware Installation Guide u OL 6831 02 _ Chapter 5 Troubleshooting the System Hardware Table 5 20 AC Good LED Symptoms and Solutions Table 5 20 lists and describes the power supply LED error codes Power Supply Error LEDs DC Good LED Description Cause and Action Off Off No power to system or AC problem 1 Check AC power to the system Disconnect the ribbon cable from connector J25 on the system board If the AC power LED comes on see the Undetermined Problems section on page 5 25 Check the power supply Off Standby mode or DC problem Check the system board cable connectors J4 and J10 Move switch 7 of SW1 to bypass power control If the DC good LED is on press Ctrl Alt Delete Watch the console for any POST errors Check the system error log for any listed problems I
167. w 95 F 35 C e Do not block any air vents usually 6 inches 15 cm of space provides proper airflow e Plan the device installation starting from the bottom of the rack e Install the heaviest device in the bottom of the rack e Do not extend more than one device out of the rack at the same time e Remove the rack doors and side panels to provide easier access during installation e Connect the WAE to a properly grounded outlet e Do not overload the power outlet when installing multiple devices in the rack A Caution Use safe practices when lifting A Caution Do not place any object weighing more than 110 1b 50 kg on top of rack mounted devices Rack Requirements Install your WAE in a rack that meets the following requirements e Minimum depth of 2 76 inches 70 mm between the front mounting flange and inside of the front door e Minimum depth of 6 18 inches 157 mm between the rear mounting flange and inside of the rear door e Minimum depth of 28 27 inches 718 mm and maximum depth of 30 inches 762 mm between the front and rear mounting flanges to support the use of the cable management arm Cisco Wide Area Application Engine 7326 Hardware Installation Guide ua 0L 6831 02 Chapter3 Installing the Wide Area Application Engine Tools and Parts Required W Racks are marked in vertical increments of 1 75 inches 4 44 cm Each increment is referred to as a rack unit RU A 1 RU

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