Castelle FaxPress User's Manual
Contents
1. or the Commercial Computer Software Restricted Rights at CFR 52 227 19 subparagraphs c 1 and 2 as applicable If user is a unit or agency of the United States Government or if a license hereunder is acquired pursuant to a contract with any such unit or agency user agrees that the Software and Documentation are provided with Restricted Rights Castelle Corporate Headquarters 855 Jarvis Drive Suite 100 Morgan Hill CA 95037 www castelle com Castelle North America Main 408 852 8000 Toll Free 800 289 7555 Fax 408 852 8100 Email sales castelle com Contents Overview 4 Introduction 5 Package Contents 5 About the Castelle FaxPress 9 x CD ROM 5 FaxPress Server Setup 6 Operating System Requirements 6 Required Setup Procedures 6 Optional Setup Procedures 7 FaxPress 9 x Product Activation Key 8 FaxPress 9 x Documentation 10 Electronic Documentation 10 Ordering Printed Documentation 10 Castelle Resources 11 Technical Support 11 Web Site 12 FaxPress Support Agreement 13 FaxPress Support Services Terms and Conditions 15 License Agreement 18 Getting Started Guide Overview This Guide describes FaxPress 9 x package and CD ROM contents FaxPress 9 x Server setup requirements and procedures Enabling FaxPress 9 x with the Activation Key FaxPress 9 x documentation Castelle Support Resources FaxPress Customer support agreement and conditions FaxPress License A2. CD ROM The FaxPress 9 x CD ROM contains FaxPress 9 x server software FaxPress 9 x Client for Administrators FaxPress 9 x Client for Users e Add On Products including the FaxPress Email Gateways software e Administration Tools e Documentation including electronic versions of the FaxPress Getting Started Guide FaxPress Administrator Guide FaxPress User Guide and Email Gateways Guide Note The FaxPress SBE model does not support email integration features so the FaxPress Email Gateways Guide is not included with SBE servers Getting Started Guide FaxPress Server Setup Before setting up your FaxPress server you need to check your system to make sure it meets the Operating Sys tem Requirements Then you can read through the required and optional setup procedures The System Require ments and both sets of procedures are outlined in the following sections For more detailed information on setting up the FaxPress 9 x server and Email Gateways as well as configuring FaxPress users see the FaxPress Admin istrator Guide the FaxPress Email Gateways Guide and the FaxPress User Guide Operating System Requirements Run the Castelle FaxPress server software installation from e a Windows NT 2000 2003 XP workstation If you are installing the FaxPress server software from a remote workstation make sure it is mapped to the server on which you are installing the FaxPress server software Setup will detect the operating system used
3. Documentation Electronic Documentation Castelle provides electronic versions of the Getting Started Guide the Administrator Guide the Email Gateway Guide the User Guide as well as additional FaxPress related documentation e inthe Documents folder on the Castelle FaxPress 9 x CD e inthe Administration Tools folder an optional component of the FaxPress Client for Administrators installation by pressing Fl in the FaxPress application online help Certain sections of the FaxPress application are also context sensitive e on the Web If your workstation has an Internet connection and the FaxPress client installed you can access this documentation right from your desktop by going to Start gt Programs gt FaxPress gt Documents on Web or to http www castelle com support documentation Ordering Printed Documentation To order printed copies of FaxPress documentation including the Administrator Guide the Email Gateway Guide the User Guide and the Getting Started Guide 1 Use your Web browser to navigate to https docstore kinkos com castelle Select the document or documents you wish to purchase from the Castelle documentation list Click the Add to Cart button for each selected document Click the Proceed to Checkout button when you have made your selections pr on Fill in the necessary forms to complete the purchase of the Castelle documentation 10 Castelle Resources Castelle Resources C
4. days of the original equipment registration date You can download minor software updates from the Castelle Web site Technical Support Technical support is offered free of charge for sixty 60 days from the original registration date via telephone fax and email Monday to Friday 6am to 5PM PST excluding Castelle holidays Castelle s Customer Services Web Site Castelle s Customer Services Web site offers 24 7 and unlimited free access to useful product specific technical information We encourage you to make use of this valuable and comprehensive resource first before phoning for technical support The Web site can be accessed at http www castelle com support The following additional options are available for a fee for support of Castelle Products 1 Extended Support Services You must purchase an Extended Support Agreement in order to receive the benefits listed below The dura tion of the Extended Support is twelve 12 months from the date of purchase of the agreement Extended Support is available to you at the time of original equipment purchase or anytime thereafter Please contact Castelle s Sales Department at 1 800 289 7555 or email us at sales castelle com for a quote The benefits provided by Extended Support are Hardware Warrenty A functionally equivalent replacement of the Product will be sent to you within one business day free of charge after a Castelle technician has diagnosed that a replacement unit is
5. needed Castelle will make com mercially reasonable efforts to meet this goal A purchase order or credit card is needed as collateral to cover the cost of the Advance Swap You are responsible for one way shipping charge This benefit does not apply to obsolete Castelle products 13 Getting Started Guide Software Upgrades You will receive free software upgrades proactively from Castelle within six 6 weeks of all new releases You can download minor software updates from the Castelle Web site Technical Support Support is provided at no charge for the term ofthe Agreement via email or telephone Monday to Friday 6am to 5PM PST excluding Castelle holidays Technical Support can be reached by phone at 408 852 8080 or by fax at 408 852 8180 or by email at support Castelle com Castelle s Customer Services Web site offers 24 7 unlimited free access to useful product specific technical information We encourage you to make sure of this valuable and comprehensive resource first before phoning for technical support Pay Per Incident Support and Services Technical Support is also available on a per incident basis ifthe Standard Support Period has expired and you do not have Extended Support Pay Per Incident service is delivered on an incident basis which is a single support issue Please log on to Castelle s Web site at www castelle com support programs default htm or call Castelle s Sales Department at 1 800 289 7555 for
6. AND THE ACCOMPA NYING MATERIALS THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS YOU MAY HAVE OTHERS WHICH VARY FROM STATE TO STATE Some states or jurisdictions do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you LIMITATION OF LIABILITY IN NO EVENT SHALL CASTELLE OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSO EVER INCLUDING WITHOUT LIMITATION SPECIAL INDIRECT CONSEQUENTIAL DAMAGES FOR LOSS OF BUSINESS PROFITS BUSINESS INTERRUPTION LOSS OR DISCLOSURE OF LIC ENSEE DATA OR BUSINESS INFORMATION OR OTHER PECUNIARY LOSS WHETHER ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE OR THE PRODUCT EVEN IF CASTELLE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES THE LIMITATIONS ABOVE SHALL APPLY EVEN IF THE REMEDIES PROVIDED IN THIS AGREEMENT SHALL FAIL OF THEIR ESSEN TIAL PURPOSE Some states do not allow the exclusion or limitation of liability for consequential or incidental damages the above limitation may not apply to you GENERAL The SOFTWARE and Documentation are provided with RESTRICTED RIGHTS Use duplication or disclo sure by the Government is subject to restrictions set forth in subparagraph c 1 11 of the Rights in Technical Data and Computer SOFTWARE clause of DFARS 252 227 7013 or subparagraphs c 1 and 2 of the Com mercial computer software Restricted Rights at 48 CFR 52 227 19 as applicable Manufactur
7. FaxPress The Integrated Network Fax Server Getting Started Guide CASTELLE IMPORTANT NOTICE 2007 Castelle All Rights Reserved FaxPress Getting Started Guide 61 1323 001 This material is protected by international copyright laws Reproduction in any form is prohibited without per mission Castelle is a U S Registered Trademark of Castelle FaxPressTM and Faxmain are trademarks of Castelle Nov ell Netware and NDS are U S Registered Trademarks of Novell Inc Microsoft Windows Windows 95 Windows 980 Windows 20000 Windows NT Windows MES Windows 2003 Microsoft Word Microsoft Outlook Microsoft WordPad Microsoft PowerPoint and Microsoft Excel are U S Registered Trademarks of Microsoft Inc All product names are U S Registered Trademarks or trademarks of their respec tive owners Castelle makes no representations or warranties with respect to the contents or use of this manual and specifi cally disclaims any express or implied warranties on merchantability or fitness for any particular purpose Cas telle reserves the right to change without notice product offerings or specifications and the information in this document No publication may be reproduced in any form without written permission from Castelle Use dupli cation or disclosure is subject to the restrictions as set forth in the Rights in Technical Data and Computer Soft ware clause at DFARS 252 227 7013 subparagraph c 1 ii
8. S HOWEVER CAUSED WHETHER FOR BREACH OF WAR RANTY CONTRACT TORT NEGLIGENCE STRICT LIABILITY OR UNDER AN OTHER THEORY OF LIABILITY EVEN IF CASTELLE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAM AGES SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU IN NO EVENT WILL CASTELLE S TOTAL LIABILITY UNDER THIS AGREEMENT FOR ALL CLAIMS CUSTOMER OR ANY THIRD PARTY OF WHATEVER NATURE EXCEED MONIES PAID BY CUSTOMER TO CASTELLE PURSUANT TO THIS AGREEMENT DUR ING THE PRIOR TWELVE MONTH PERIOD PRECEDING THE EVENT GIVING RISE TO LIABILITY MINUS ALL CLAIMS PREVIOUSLY PAID HEREUNDER THIS LIMITATION IS CUMULATIVE FOR ALL CLAIMS HOWSOEVER ARISING THE LIMITATIONS ABOVE SHALL APPLY EVEN IF THE REMEDIES PROVIDED IN THIS AGREEMENT SHALL FAIL OF THEIR ESSENTIAL PURPOSE 16 FaxPress Support Services Terms and Conditions 7 Force Majeure Castelle shall not be liable for any loss damage or penalty resulting from delay due to causes beyond its con trol including without limitation delays by it suppliers or acts of God No Assignment Customer shall not assign delegate subcontract or transfer any portion of it rights duties or obligations under these terms and conditions and any attempt to do so will be void General The provision of Support Services by Castelle to Customer will be governed for all purposes by the laws of t
9. astelle Corporate Headquarters 855 Jarvis Drive Suite 100 Morgan Hill CA 95037 www castelle com Castelle North America Main 408 852 8000 Toll Free 800 289 7555 Fax 408 852 8100 Email sales castelle com Castelle International Sales Main 408 852 8000 Technical Support To qualify for technical support your FaxPress must be registered with Castelle For more information about product registration visit Castelle s Customer Services web page at http www castelle com support Technical support is available by mail fax e mail or phone from 6am to 5PM Pacific Standard Time Phone 408 852 8080 Fax 408 852 8180 E mail support castelle com Please be ready to provide the following information to the Castelle technical support representative who answers your call Company name contact phone number email address amp fax number e The type and model number of your unit e The unit s 8 digit serial number printed on the bottom of the unit The version number of the FaxPress software you are using e The version number of the unit s firmware The version number of the network software you are using The network topology e g Ethernet The name and version numbers of the email system and clients you are using e A clear description of the problem or its symptoms Getting Started Guide Web Site The Castelle web site provides a point of departure for a variety of information Information r
10. egarding the following topics is available at http www castelle com products FaxPress e FaxPress Server Hardware and Software e Sending Receiving and Managing Faxes e Castelle Internet Faxing CIF e Email Integration Network Integration e Automatic Routing and PBX Integration e Network Faxing See White Paper on this subject e FaxPress Features and Functionality See White Paper on this subject e FaxPress Quick Facts and Specs See FaxPress Brochure 12 FaxPress Support Agreement FaxPress Support Agreement Subject to Castelle s Terms and Conditions upon Castelle s receipt of a completed Web based Product Registra tion Form for the FaxPress Product Product Castelle will provide you Customer with the following sup port services for the Product at no charge Standard Support Standard Support includes the following Hardware Warranty A defective Product will be repaired and returned to you at no cost including labor parts and one way shipping within one year from original date of registration Under the warranty terms you must contact Castelle s Techni cal Support for a diagnosis before returning it for repair A Pay Per Incidence PPP may apply Technical Sup port can be reached by phone at 408 852 8080 Average repair time is between 7 and 10 working days You are responsible for one way shipping charge Software Support Castelle offers at no additional cost new software releases within 60
11. er is Castelle 855 Jarvis Dr Suite 100 Morgan Hill CA 95037 ENTIRE AGREEMENT This is the entire agreement between the parties and supercedes all other oral or written agreements representa tions or understandings This Agreement is governed by the laws of the state of California without regard to its conflict of laws principles The United Nations Convention on the International Sale of Goods is expressly dis claimed The parties agree to the nonexclusive jurisdiction of the State and Federal Courts in the State of Califor nia U S A for al purposes under this Agreement Should you have any questions concerning this Agreement or if you desire to contact Castelle for any reason please write or email to Castelle Customer Service 855 Jarvis Drive Suite 100 Morgan Hill CA 95037 or to support castelle com 19 Getting Started Guide 20 License Agreement 21 61 1323 001
12. greement Introduction Introduction Congratulations on your new FaxPress network fax server This guide is provided as a printed introductory sup plement to the electronic FaxPress Administrator Guide and FaxPress User Guide and contains a brief summary ofthe information you need to know about getting the FaxPress up and running on your network The information here is excerpted from the Introducing the FaxPress and Installing the Server sections of the FaxPress Administrator Guide online or printed Use this guide to get started then refer as needed to the elec tronic Administrator Guide included on the FaxPress 9 x CD ROM For FaxPress documentation details see FaxPress 9 x Documentation on page 10 Package Contents Keep the FaxPress box and shipping material It is specially designed to protect the FaxPress server during transport the FaxPress packaging should be kept for future shipping purposes The FaxPress shipment contains e FaxPress server e Castelle FaxPress 9 x CD ROM e Power cable Printed copy of the FaxPress 9 x Getting Started Guide e Electronic copies of the FaxPress Getting Started Guide the FaxPress Email Gateways Guide the FaxPress Administrator Guide and the FaxPress User Guide in online help or printed PDF format The FaxPress 7500 DID and E amp M models will also contain four 6 conductor cross wired cables and eight 4 conductor straight through phone cables About the Castelle FaxPress 9 x
13. he State of California USA without regard to conflict of laws principles If any provision ofthese Terms and Conditions is held by a court of competent jurisdiction to be unenforceable the offending provision will be deemed severed and the remaining provisions will remain in full force and effect If any provision of these Terms and Conditions is inconsistent with or cannot be fully enforced under the laws of your jurisdiction such provision will be construed as limited to the extent necessary to be consistent with and fully enforceable under such laws This Agreement is the final complete and exclusive agreement between the parties relating to the subject matter hereof and supersedes all prior or contemporaneous understandings and agreements relating to such subject matter whether oral or written The parties agree to the nonexclusive jurisdiction of the State and Federal Courts in the State of California U S A for all purposes under this Agreement 17 Getting Started Guide License Agreement Notice to User This is a legal agreement between you the end user and Castelle Agreement BY OPENING THIS SEALED PACKAGE YOU ARE AGREEING TO BE BOUND BY THE TERMS OF THIS AGREEMENT IF YOU DO NOT AGREE TO THE TERMS OF THIS AGREEMENT PROMPTLY RETURN THE UNOPENED PACK AGE AND ACCOMPANYING ITEMS Including written materials CD ROM disk and binders or other con tainers TO THE PLACE YOU OBTAINED THEM FOR A REFUND CASTELLE FAXPRESS Netwo
14. iva tion Key code from the Request page and paste it into the Activation Key field 5 Click Enable If you have tried a 30 day evaluation follow these steps 1 Go to FaxPress FaxPress Neighborhood Start gt Programs gt FaxPress gt FaxPress then click on the Fax Press 9 x server you have installed Log in as Supervisor 2 Expand the Administration Supervisor mailbox branch of the FaxPress Neighborhood tree for the FaxPress 9 x server you wish to activate 3 Select the Product Activation Key item in the Administration Mailbox list 4 Double click the FaxPress 9 x item in the Product Name list on the right side of the FaxPress screen 5 In the Product Activation Key dialog box click the Obtain Key from Web button to go to Castelle s Activa tion Key Request page for your FaxPress unit s Activation Key code FaxPress Server Setup 6 Follow the directions in the Request page to receive your unit s Key code Write this code down exactly as it is given to you or select the Key code and copy it Ctrl C 7 Close the Web Browser In the Product Activation Key dialog box select the Activate Product radio button then enter or paste in Ctrl V the 16 digit Activation Key code exactly as given in the Activation Key field Include all hyphens and exclude spaces If you paste the code into the Key field make sure you delete the space after the 16 required characters 8 Click Enable Getting Started Guide FaxPress 9 x
15. maintenance or support of operating system software Castelle does not provide a Product on loan Supported Versions of Software Upon the release of new Software Castelle will continue to support the two major releases prior to the new release as follows a The release immediately prior to the new release will be supported indefinitely b The release prior to that will be supported for sixty 60 days following the official release of the new release For example When new release Version 3 is released and officially announced on March 1 Version 2 will be supported indefinitely Version 1 will be supported through April 30 of the same year Limited Warranty CASTELLE WILL PERFORM THE SUPPORT SERVICES WITH REASONABLE EFFORTS AND QUALIFIED PERSONNEL IN CONNECTION WITH THE SUPPORT SERVICES RENDERED AND THE COMPUTER SOFTWARE HARDWARE AND DOCUMENTATION PROVIDED BY CASTELLE IN THE COURSE OF PROVIDING SUCH SERVICES CASTELLE MAKES NO OTHER WARRANTY EXPRESS OR IMPLIED INCLUDING WITHOUT LIMITATION ANY WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE MERCHANTABILITY OR NON INFRINGEMENT SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU Limited Liability Disclaimer of Damages CASTELLE SHALL NOT BE LIABLE FOR COSTS OF PROCUREMENT OF SUBSTITUTE SERVICES LOSS OF PROFITS INTERRUPTION OF BUSINESS OR FOR ANY OTHER SPECIAL CONSEQUEN TIAL OR INCIDENTAL DAMAGE
16. ne Settings and Dialing Properties To make these settings open FaxPress Start gt Programs gt FaxPress gt FaxPress select a server by name or serial number in the FaxPress Neigh borhood hierarchy and right click on it to log in as Supervisor With the server selected in the FaxPress Neighborhood hierarchy right click again and select Properties Then click the Line Settings and Dialing Properties tabs 9 Send and receive a test fax using one of the three generic pre created FaxPress accounts Supervisor Guest and Unaddressed to confirm the FaxPress is operational 10 Install the FaxPress Client for Users on the user workstations 11 While still logged in to the FaxPress server as Supervisor create and configure new FaxPress users Optional Setup Procedures After the FaxPress is up and running you may decide to Join the FaxPress to the network domain this procedure enables Single Sign On for Windows and applies only to Microsoft Windows networks e Install the FaxPress Archive e Install and enable one of the FaxPress Email Gateways this procedure applies only to servers that support the FaxPress Email Gateways Getting Started Guide FaxPress 9 x Product Activation Key The FaxPress server s FaxPress 9 x software must be activated with a Product Activation Key This Key is deter mined by your FaxPress unit s serial number Castelle provides three ways to access the Activation Key Request page and obtain your Fa
17. ovided to Customer ii use of the Software on a CPU other than the designated CPU for which such Software was designed and licensed for use 111 neglect misuse or accidental damage of the Hardware and or Software 1v modifications corrections or workarounds performed by a person not authorized by Castelle and v the use of the Software and or Hardware with computer hardware software supplies or materials not meeting Castelle s specifications as provided in the Documentation e Castelle has no obligation to repair or replace any Hardware for any FaxPress product models that Castelle has determined obsolete e Castelle reserves the right to decline to support any Hardware or Software that has not been on continuous support with Castelle or has been modified by Customer or a third party without Castelle s 15 Getting Started Guide 4 prior written consent If Castelle decides to support such Hardware or Software Customer will be responsible for paying Castelle s then current standard charges to restore such Hardware or Software to a condition or version acceptable to Castelle prior to Castelle starting Support Services e Product Support Services do not include i onsite services and expenses connected with the installation configuration relocation or reconfiguration of the Hardware and or Software ii the cost of tools accessories media or other expendables required by Castelle to perform any Support Services or ili
18. rk Fax Server Software LICENSE 1 GRANT OF LICENSE Castelle grants to you Licensee the right to use one 1 copy ofthe enclosed Cas telle software program the SOFTWARE for one 1 FaxPressTM Product in either a Windows Novell NetWare Citrix or Linux network environment 2 COPYRIGHT AND OTHER INTELLECTUAL PROPERTY RIGHTS The SOFTWARE is owned by Castelle or its suppliers and is protected by United States copyright laws and international treaty provisions and other laws and regulations respecting intellectual property Therefore you must treat the SOFTWARE like any other copyrighted or proprietary material e g a book or musical recording except that you may either a make one copy of the SOFTWARE solely for backup or archival purposes or b transfer the SOFTWARE to a single hard disk provided you keep the original solely for backup or archival purposes or c copy the licensed SOFT WARE for licensee s internal distribution installation and use You may not copy the written materials accompa nying the SOFTWARE 3 OTHER RESTRICTIONS You may not rent or lease the SOFTWARE but you may transfer the SOFT WARE on a permanent basis provided you retain no copies and the recipient agrees to the terms of this Agree ment You may not reverse engineer de compile or disassemble the SOFTWARE The export and re export of the SOFTWARE is controlled by the United States Export Administration Regulations and such SOFTWARE may not be expor
19. ted or re exported to any country to which the United States embargoes goods In addition the SOFTWARE may not be distributed to persons on the Table of Denial Orders the Entity List or the List of Spe cially Designated Nationals 4 MULTIPLE MEDIA SOFTWARE The SOFTWARE package contains a CD ROM disk which you may use only as stated in this Agreement LIMITED WARRANTY Castelle warrants that it has the right to license you to use the SOFTWARE Castelle warrants that the media on which the SOFTWARE is furnished will be free of defects in materials and workmanship under normal use for a period of two 2 years from the date of receipt Some states do not allow limitations on duration of an implied warrant so the limitations may not apply to you 18 License Agreement CUSTOMER REMEDIES Castelle and its suppliers entire liability and your exclusive remedy shall be at Castelle s option either a repair or b replacement of the SOFTWARE if defective This LIMITED Warranty is void if failure of the SOFT WARE has resulted from accident abuse or misapplication Any replacement SOFTWARE will be warranted for the remainder of the original warranty period or thirty 30 days whichever is longer NO OTHER WARRANTIES CASTELLE DISCLAIMS ALL OTHER WARRANTIES WHETHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY NONINFRINGEMENT AND FITNESS FOR A PARTICULAR PURPOSE WITH RESPECT TO THE SOFTWARE
20. ternal power supply brick connect the power supply to the FaxPress server then plug the power supply cord into a grounded outlet If your server has a power switch turn it ON FaxPress Server Setup When the unit is powered on the red and green LEDs flash through a power on sequence for about 15 sec onds The red LED remains illuminated after the sequence completes This indicates that the FaxPress server is functional and ready for software installation 4 Install the FaxPress 9 x Server Software requires a Windows NT or Novelle Master File Server The Fax Press unit and the FaxPress Master File Server will each require a static IP address To start the installation process insert the FaxPress 9 x Installation CD ROM in your workstation or server The FaxPress server software installation procedure will vary depending upon your operating system and server hardware 5 Install the FaxPress Client for Administrators on a network workstation using the same CD ROM The Fax Press Client for Administrators includes FaxPress the Windows based FaxPress administration and fax trans action utility You 1l use FaxPress for configuring the FaxPress server as well as creating and configuring users 6 Activate the FaxPress 9 x software with the Software Activation Key For details see FaxPress 9 x Product Activation Key below 7 Connect the RJ 11 phone jacks to the ports on the FaxPress server 8 Configure the FaxPress server s Li
21. the current price of PPI The service provided will be charged to your VISA MasterCard or American Express card Castelle will use reasonable commercial efforts to provide support services in a professional manner but does not guarantee that every question or problem will be resolved to your total satisfaction Out of Warranty Repair If your Product is out of warranty and requires service you can call Castelle s Sales Department at 1 800 289 7555 or email us at sales castelle com for a price quote to repair your defective unit Castelle warrants the repaired part and labor for a period of ninety 90 days Software Upgrade Support We offer 30 days of no charge technical support to customers who purchase software upgrades 14 FaxPress Support Services Terms and Conditions FaxPress Support Services Terms and Conditions 1 Definitions Current Release means the most current release of the Software listed on Castelle s published price list Error means the failure of the Software to perform substantially in accordance with the Documentation Documentation means technical manuals and other documentation relating to the use of the Hardware and Software which are delivered with the Product Hardware means the fax server equipment provided as part of the Product Previous Sequential Release means the release of Software which has been replaced by the Current Release Product means Castelle s FaxPress product
22. the operat ing system used will determine your installation options Install the server software onto a workstation or file server running e Windows NT 2000 2003 XP or 2000 XP Professional editions Novell Netware NDS Netware 5 or 6 Pure IP or Netware Bindery Linux Samba enabled Linux installation documentation is available on the Castelle web site Required Setup Procedures Setting up the FaxPress server for basic operation requires you to 1 Connect the FaxPress server to your Local Area Network FaxPress Ethernet servers use an RJ 45 connector for 100BASE T topology Note If you are installing the FaxPress server in an NT environment you must assign the FaxPress a unique IP address To configure the FaxPress with an IP address place the unit on the same network segment as the configuring workstation The installation program allows you to assign the FaxPress server an IP address To move the server to a different segment after installation is complete refer to Administrator Utilities in the FaxPress Administrator Guide online or printed for instructions on changing the FaxPress IP address 2 If you are connecting a printer to the FaxPress server connect the printer cable to the appropriate printer port 3 Power on the FaxPress For all FaxPress servers other than the SBE and 2500 simply connect the power cord to the FaxPress and plug it into a grounded outlet If your FaxPress unit is an SBE or 2500 it has an ex
23. which is enclosed herewith and which has been purchased by Customer Software means the Castelle FaxPress Network Software programs contained in the Product including all corrections modifications enhancements Upgrades and Updates to such software which may be pro vided to Customer by Castelle Services or Support means in general the services or support provided by Castelle to Customer pursuant to and under the terms of this Agreement whether Standard Support or Extended Support as the case may be Upgrades means one 1 copy of all major revisions and corrections to the printed Documentation and or the Software that are made generally available by Castelle to its customers who are entitled to receive Support Services Updates means one 1 copy of minor Software patches that are made generally available by Castelle to its customers who are entitled to receive Support Services Customer Responsibilities e You will provide Castelle reasonable access to all necessary information and personnel to answer questions about any problems reported by Customer regarding the Product You also agree to promptly implement all Updates and Upgrades provided by Castelle e You will ensure that one Extended Support contract is associated only with one registered Product Exclusions e Castelle has no obligation to provide any Support Services relating to problems arising out of 1 Customer s failure to implement all Upgrades and Updates pr
24. xPress unit s key code e Use the dialog box that appears at the end of the FaxPress Server installation click the Obtain Key from Web button in this dialog box and use the on line form to obtain your key Obtain Key from Web Use the Activation Key Request page on the Castelle web site at http www castelle com cgi bin fp90keycode pl Use the FaxPress utility This method will apply if you skip the Activation step after installation or if you try a 30 day evaluation of the server Use the procedure below that applies to you If you skip Activation after installation follow these steps 1 Go to FaxPress s FaxPress Neighborhood Start gt Programs gt FaxPress gt FaxPress then click on the Fax Press 9 x server you have installed Log in as supervisor with no password The Product Activation Key dia log box appears 2 In the Product Activation Key dialog box click the Obtain Key from Web button to go to Castelle s Activa tion Key Request page for your FaxPress unit s Activation Key code 3 Follow the directions in the Request page to receive your unit s Key code Write this code down exactly as it is given 4 Close the Web Browser In the Product Activation Key dialog box select the Activate Product radio button then enter the 16 digit Activation Key code exactly as given in the Activation Key field Include all hyphens and exclude spaces The Activation Key code must be typed in to work correctly Do not cut the Act
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