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Canon DR-4010C Owner's Manual

1. Maintenance Cleaning the Feed Path Dust or paper particles in the document feed opening or inside the scanner can cause lines in scanned images Use compressed air to periodically clean dust and paper particles from the document feed opening and the inside of the scanner After finishing a large scanning job turn OFF the scanner and then clean out any paper particles Cleaning the Sensor Glass and the Rollers If scanned images have extraneous marks or if the scanned documents are dirty the sensor glass or rollers inside the scanner may be dirty Clean them periodically B IMPORTANT Feed rollers are consumable parts When the rollers start to wear out paper jams and misfeeds may occur more often When this happens purchase an exchange roller kit and replace the roller unit and the retard roller 1 Carefully open the upper unit until it stops Ne DZ R vi NEN ARN LN SUS Leka ASS B IMPORTANT When opening the upper unit do not grasp the roller unit in the center Doing so may distort the rollers and lead to feeding errors Maintenance 35 rsp 82 G x Note The location of the sensor glass and various rollers are shown below Roller Unit Sensor Glasses Retard Roller Use compressed air to keep the interior of the scanner free of dust and paper particles Use a clean dry cloth to wipe dirt off the sensor glass Wipe both the top and bottom s
2. cece eeeceeeeeeeeeeeeeeeeeeees 27 Job Registration Tool a se 28 L Long document mode 00 17 M Manuals for the Scanner 006 1 Moving the Scanner essc 6 N Names and Functions of Parts 12 O OPTIONS erene 52 P Page Separation Mode 0008 22 Paper Jam 0 ccceccccececeeeeeeeeeeeeeseeeeeees 31 Placing Document n n 22 POWT 5 icecsaciestee co ccrextai E antares atta 5 R Reference Guide cceceeteeeeteeeees 1 Regular Maintenance n 34 Replacement Parts csceeeeees 52 Retard Roller ccccceceeeeseeeeeees 35 Roller Cover ccccceceeseeeeeeeeeeeeeeees 40 Roller Unit cccccccceeceeeeaeeseeees 26 35 S ScanMan AAA 27 Selection Lever cceeeeeeseeeeeeeees 22 25 Specifications cccccceeeceeeeeeeseeeees 50 Straight Path 2 eeeeessseeeeeseeeeeeees 20 T Troubleshooting ceeeseeeseeeseeeees 43 U Upper Unit 0 cccceceeeeeeeeeteeeeeeeeeees 31 User Manual cccccceceeceeeeeseeeeeees 1 U turn Path ccccceceeeeseeeeeeeeeeteeeeees 20 Index 53 Canon CANON ELECTRONICS INC 1248 SHIMOKAGEMORI CHICHIBU SHI SAITAMA 369 1892 JAPAN CANON U S A INC ONE CANON PLAZA LAKE SUCCESS N Y 11042 U S A CANON CANADA INC 6390 DIXIE ROAD MISSISSAUGA ONTARIO L5T 1P7 CANADA CANON EUROPA N V BOVENKERKERWEG 59 61 P O BOX 2262 1180 EG AMSTELVEEN T
3. Projector The scanned image is projected on the screen Basic Operation 2 5 Clearing a Paper Jam When paper jams occur during scanning use the following procedure to clear them A CAUTION When removing jammed paper take care not to cut your hands on the edges of the paper 1 Remove any documents that have been left in the eject tray and close the eject tray guide B IMPORTANT If a document stops in the eject tray remove the document before closing the document eject tray extension Attempting to force the document eject tray extension closed may damage the document 2 Carefully open the upper unit until the jammed document can be removed A QU R 5 A RIGS B IMPORTANT When opening the upper unit do not grasp the roller unit in the center Doing so may distort the rollers and lead to feeding errors Basic Operation 31 nN 2 x Oo 32 UT 5 Remove the jammed document IMPORTANT Make sure to pull the document out carefully without applying too much force If jammed paper tears while it is being removed make sure to remove any remaining pieces from inside the scanner Close the upper unit slowly Make sure that the upper unit is completely closed by pushing on both edges with both hands until you hear a click CAUTION When closing the upper unit be careful not to get your fingers caught as this may result in personal injury IMPORTANT
4. Connect the equipment to an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Use of shielded cables are required to comply with Class B limits in Subpart B of Part 15 of FCC Rules Do not make any changes or modifications to the equipment unless otherwise specified in this manual If you make such changes or modifications should be made you could be required to stop operation of the equipment If your equipment malfunctions please contact your local authorized Canon dealer from whom you purchased the equipment if under warranty or with whom you have a servincing contact If you are not sure who to contact and have both purchased and are using the equipment in the U S A please refer to the SUPPORT page on Canon U S A s Web site http www usa canon com Radio Interference Regulations For 120 V Models This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the Interference causing equipment standard entitled Digital Apparatus ICES 003 of the Industry Canada REGLEMENT SUR LE BROUILLAGE RADIOELECTRIQUE For 120 V Models Cet appareil num rique respecte les limites de bruits radio lectriques applicables aux appareils num riques de Classe B prescrites dans la norme sur le mat riel brouilleur Appareils Num riques NMB 003 dict e par l Industrie C
5. Troubleshooting 43 44 Problem The scanner does not support your USB interface Solution This product is not guaranteed to operate with all types of USB interfaces Contact your local authorized Canon dealer or service representative for more information See p 14 Problem The scanner does not support the USB cable Solution Use the USB cable provided with the scanner Problem The USB hub is not compatible with the scanner Solution Remove the USB hub When connecting via SCSI Problem The scanner is not connected correctly Solution Make sure that the scanner and the computer are correctly connected Problem The SCSI card is not correctly installed in the PC Solution Refer to the documentation for the SCSI card and the computer Make sure that the SCSI card is correctly installed in the computer and that it is enabled properly under the operating system in use Problem The scanner s SCSI ID is identical to the SCSI ID of another device Solution Check the SCSI IDs of all SCSI devices connected to the system and set a unique SCSI ID for the scanner Problem The terminator is not set correctly Solution Shut down both the PC and the scanner and then turn the scanner ON first and then the PC Problem There is a problem with another SCSI device that is connected in the daisy chain Solution Do not use the daisy chain connection configuration Problem The PC was turned ON before the
6. Do not force the upper unit to close Doing so may damage the scanner Note e After removing the jammed paper check to see if the last page was scanned and then continue scanning Basic Operation e If a paper jam occurs when Rapid recover system is enabled in the ISIS TWAIN driver settings the image data of the document is not saved and scanning stops This allows you to continue scanning from the document that caused the paper jam after the paper jam is fixed nN 2 x Oo Basic Operation 33 Maintenance 3 1 Regular Maintenance 34 Clean the scanner on a regular basis as described below to maintain peak scanning quality A CAUTION e When cleaning the scanner turn OFF the power switch and disconnect the power cord from the power outlet Do not use excessive force when removing or attaching the rollers Doing so may damage them e Do not use spray type cleaners to clean the scanner Precision mechanisms such as the light source may get wet and cause a malfunction e Never use paint thinner alcohol or other organic solvents to clean the scanner Such solvents can damage or discolor the exterior of the scanner or create a risk of fire or electrical shock Cleaning the Scanner To clean the exterior of the scanner dampen a cloth with water or a mild detergent wring the cloth out thoroughly and then wipe the dirt away Then use a dry soft cloth to wipe away any moisture
7. Feed and Eject Tray on p 19 U turn path eer a Straight path Document eject tray 2 Basic Operation 2 You can scan documents up to 39 2 1000 mm long by setting the scanner to the Long document mode For details refer to the User Manual electrical manual CANON DR 4010C USB Properties E 2 xl General Events Maintenance Color Management Total Scanning 44 Current Rollers 44 Maximum length for paper size c Processing speed may decrease when scanning with paper size detection set to Long Document made In Long Document mode if a document is loaded into the scanner askew it may catch on bath edges of the feeder and suffer damage Make sure to take extra care that documents are loaded straight in this mode In Long Document mode documents may suffer damage because paper jam detection is delayed Make sure to take extra care against paper jams in this made Feed long documents in Manual Feed Made nN 2 x Oo OK Cancel Apply 3 The paper weights that can be used with the scanner vary depending on the document feed method page separation mode or bypass mode See 2 3 Placing Documents on p 22 6B IMPORTANT A document must meet the following criteria to be scannable e When scanning a multiple page document pages of the same size thickness and weight must be grouped together Scanning different sizes and t
8. eject tray 2 and open the document eject U turn Path tray extension Document Eject Tray Extension Document Eject Tray 2 20 Basic Operation ININ 5 Note e The U turn path is used to scan documents on paper of normal weight Scanned documents are ejected to the document eject tray e The straight path is used to scan documents on thin paper thick paper and business cards that cannot be scanned through the U turn path Scanned documents are ejected to the back of the scanner e The U turn path cannot be used if the document eject tray 2 is open e When using the straight path the pages are stacked in the reverse order from which they were fed IMPORTANT e Be sure there is enough space for documents that are ejected at the back of the scanner when using the straight path If there is not enough space for the ejected pages the documents may be damaged or a paper jam may occur e Open or close the document eject tray 2 before starting to scan documents Opening or closing the document eject tray 2 while scanning may cause a paper jam e When using the U turn path make sure to open the eject tray guide If the guide is not opened documents may fall off the tray and cause a paper jam Basic Operation 21 nN 2 x Oo 2 3 Placing Documents 22 There are two methods for feeding documents the Page Separation mode and Bypass mode Feeding pages continuously from a stack of docume
9. of documets due to reflected light e When scanning business cards make sure to select the bypass mode and straight path A CAUTION The results of scanning embossed cards are not guaranteed Scanning embossed cards is not recommended as they may scratch the sensor glass Embossed Card Basic Operation 2 2 Document Feed and Eject Tray Prepare the document feed tray and document eject tray according to the paper size and feed eject method Preparing the Document Feed Tray 1 Grasp the middle of the document feed tray and slowly open it toward you If the documents slide off the tray pull out the document feed tray extension Document Feed Tray Extension A CAUTION Do not place anything other than documents on the document feed tray Doing so may damage the scanner reduce scanning quality or cause the tray to fall off resulting in personal injury or damage to the scanner Basic Operation 19 nN 2 x Oo Preparing the Document Eject Tray The scanner has two eject methods documents can be ejected to the front of the scanner in a U turn path or to the back of the scanner in a straight path You can switch between these methods by opening or closing the document eject tray 2 Select an eject method according to your needs Document U turn Path Document Eject Tray Flow Ly Straight Path Document Eject Tray 2 SEAE Open document eject tray 2 Document Eject Tray 2 Close document
10. power plug is securely and completely inserted into the power outlet Do not use power cords other than the power cord provided with this scanner Never try to take the scanner apart or modify it in any way as this is dangerous and may lead to a fire or electric shock Before Using the Scanner When cleaning the scanner turn the power switch OFF and disconnect the power cord from the power supply Clean the scanner using a slightly dampened cloth which has been well wrung out Never use alcohol benzene paint thinner or any other flammable substances If the scanner makes strange noises or gives off smoke heat or strange odors or the scanner does not function or other abnormalities occur when you use the machine immediately turn the power switch OFF and disconnect the power plug from the power outlet Then contact your local authorized Canon dealer or the service representative for further information Do not drop the scanner or subject it to impact or strong shock Should the scanner ever become damaged immediately turn the power switch OFF and disconnect the power plug from the power outlet Then contact your local authorized Canon dealer or service representative to have the unit serviced Before moving the scanner be sure to turn the power switch OFF and disconnect the power plug from the power outlet A CAUTION Do not install the scanner on a surface that is unstable or tilted or in an area subject to excessi
11. safety when not using the scanner for a long period of time such as overnight Also turn OFF the power switch and disconnect the power cord from the power outlet for safety when the machine will not be used for an extended period of time such as during consecutive holidays E Do not wear loose clothing or jewelry that may get caught in the scanner while you are using it This may result in personal injury Be extra careful of neckties and long hair If anything becomes caught in the scanner immediately disconnect the power cord to stop the scanner E Be careful when placing paper in the scanner and when removing jammed paper It is possible to cut your hand on the edge of a sheet of paper Disposal When disposing of this scanner be sure to follow all local ordinances and laws or consult with the retailer who sold you the scanner Before Using the Scanner 1 2 Features of the DR 4010C Document Scanner The main features of the DR 4010C document scanner are described below ro 2 EL O A e Fast Document Feeding The scanner can scan a maximum of 42 documents per minute in a range of sizes from business cards to LTR A4 size Scanning conditions Black and white LTR A4 size portrait 200 dpi Scanning speed is the same for both color and grayscale scanning e USB SCSI Interface Supported The USB interface that was provided as standard on your computer and SCSI extension cards are supported See 1 4 Installati
12. scanner Solution Shut down both the PC and the scanner and then turn the scanner ON first and then the PC Troubleshooting Problem The scanner is not ON Solution Check to see if the scanner is ON If the scanner is not ON shut down the PC then turn the scanner ON first and then the PC Problem The SCSI card is not compatible with the scanner Solution Use a recommended SCSI card X Scanning Is Not Performed Check the following if the scanner does not scan an image even though the scanning operation is performed e Has the application software been installed correctly Has the application software been set up correctly e Is there a problem in the PC system B IMPORTANT e If documents are not scanned normally even if the scanner setup is OK a probable cause is that the scanner driver or application software is not running correctly Re install the scanner driver or application software e When system errors result in the scanner not functioning at all turn OFF the scanner and wait at least ten seconds before turning it ON again If the error continues to occur restart the computer e When scanning continues make sure that the last document scanned was scanned correctly X Slow Scanning Speed The following problems might cause the scanning speed to be slow Problem Other applications are running in the background on your PC Solution Quit all other applications that are running Pro
13. B 2 0 interface Scanning speeds are lower if your computer s standard USB interface is USB Full Speed equal to USB 1 1 In this case using a SCSI expansion card is recommended Use the latest USB 2 0 driver made available by Microsoft For details consult your local authorized Canon dealer 14 Before Using the Scanner Normal operation is not guaranteed with all USB interfaces even if present as standard equipment on the computer For details consult your local authorized Canon dealer The USB cable you are using should be the one originally included with the scanner or a Hi Speed USB 2 0 compatible cable ro 2 EL O A e Be aware of the following information when using a SCSI card Make sure to follow the procedure in the manual for the SCSI card and the computer that you are using when installing a SCSI card in your computer The overall length of the SCSI cable you can use is determined by the SCSI standards Refer to the manual for the SCSI card you are using for more information If the CPU memory interface card and other specifications do not satisfy the installation requirements the scanning speed may be greatly reduced and transmission may take a long time e Even if the computer satisfies the recommended specifications the scanning speed may vary depending on the scan settings e The ISIS TWAIN Drivers provided with the scanner do not necessarily operate on all ISIS or TWAIN compat
14. Black and white Error diffusion Advanced text enhancement Advanced text enhancement II Highspeed text enhancement 256 level grayscale 24 bit color Black and white Auto Color Detection Scanning Resolution 100 x 100 dpi 150 x 150 dpi 200 x 200 dpi Primary Scan Lines x 240 x 240 dpi 300 x 300 dpi 400 x 400 dpi 600 x 600 dpi Secondary Scan Lines 50 Appendix Scanning Speed A4 Black and White 256 level Gray 24 bit Color Amount of paper that can be stacked in automatic feeder Interface Other Functions Dimensions with trays closed Dimensions with trays open Weight Power Supply Power Consumption Scanning Standby Noise Simplex Duplex 200 x 200 dpi 42 pages min 84 images min 300 x 300 dpi 42 pages min 84 images min 600 x 600 dpi Speed priority 42 pages min 42 images min 600 x 600 dpi Image quality 20 pages min 24 images min priority 200 x 200 dpi 42 pages min 84 images min 300 x 300 dpi 42 pages min 84 images min 600 x 600 dpi Speed priority 42 pages min 42 images min 600 x 600 dpi Image quality 20 pages min 24 images min priority 200 x 200 dpi 42 pages min 84 images min 300 x 300 dpi 42 pages min 84 images min 600 x 600 dpi Speed priority 24 pages min 24 images min 600 x 600 dpi Image quality 20 pages min not supported priority 10 mm stack maximum 100 sheets of 20 Ib bond 80 g m Hi Speed USB 2 0 SCSI III Double feed detection L
15. Canon Document Scanner DR 4010C Reference Guide Document Scanner DR 4010C Please read this manual before operating this scanner After you finish reading this manual store it in a safe place for future reference FCC REGULATIONS For 120 V model Document Scanner Model M11059 This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment OFF and ON the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver
16. E is licensed on an AS IS basis without warranty of any kind The diskette on which the SOFTWARE is recorded is warranted against defective material or workmanship under normal use for a period of ninety 90 days from the date you purchased the same as evidenced by a receipt or otherwise The limited warranty does not apply if the failure of the diskette resulted from accident abuse or misapplication of the SOFTWARE and shall not extend to anyone other than the original user of the SOFTWARE CANON CANON S AFFILIATE THEIR DISTRIBUTOR OR DEALER DISCLAIMS ALL IMPLIED WARRANTIES INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE WITH RESPECT TO THE SOFTWARE OR ACCOMPANYING DOCUMENTATION NEITHER CANON CANON S AFFILIATE THEIR DISTRIBUTOR NOR DEALER IS LIABLE FOR ANY LOSS OR DAMAGE INCLUDING CONSEQUENTIAL OR INCIDENTAL LOSS OR DAMAGE SUCH AS LOSS OF PROFITS EXPENSE OR INCONVENIENCE WHATSOEVER CAUSED BY OR ARISING OUT OF THE SOFTWARE ACCOMPANYING DOCUMENTATION OR THE USE THEREOF CANON CANON S AFFILIATE THEIR DISTRIBUTOR OR DEALER SHALL HAVE NO OBLIGATION TO INDEMNIFY YOU AGAINST ANY CLAIM OR SUIT BROUGHT BY A THIRD PARTY ALLEGING THAT THE SOFTWARE ACCOMPANYING DOCUMENTATION OR THE USE THEREOF INFRINGES ANY INTELLECTUAL PROPERTY OF SUCH THIRD PARTY THE ABOVE IS CANON S ENTIRE LIABILITY AND YOUR EXCLUSIVE REMEDY IN CONNECTION WITH THE SOFTWARE AND ACCOMPANYING DOCUMENTATION 5 TERM This Agreement is e
17. HE NETHERLANDS CANON LATIN AMERICA INC 703 WATERFORD WAY SUITE 400 MIAMI FLORIDA 33126 U S A CANON AUSTRALIA PTY LTD 1 THOMAS HOLT DRIVE NORTH RYDE SYDNEY N S W 2113 AUSTRALIA CANON SINGAPORE PTE LTD 1 HARBOUR FRONT AVENUE 04 01 KEPPEL BAY TOWER SINGAPORE 098632 CANON HONGKONG COMPANY LTD 19TH FLOOR THE METROPOLIS TOWER 10 METROPOLIS DRIVE HUNGHOM KOWLOON HONG KONG PUB CE IE 538 CANON ELECTRONICS INC 2006
18. POSALS OR PRIOR AGREEMENTS VERBAL OR WRITTEN AND ANY OTHER COMMUNICATIONS BETWEEN YOU AND CANON RELATING TO THE SUBJECT MATTER HEREOF NO AMENDMENT TO THIS AGREEMENT SHALL BE EFFECTIVE UNLESS SIGNED BY A DULY AUTHORIZED REPRESENTATIVE OF CANON Should you have any questions concerning this Agreement or if you desire to contact Canon for any reason please write to Canon s local affiliate International ENERGY STAR Program As an ENERGY STAR Partner Canon Electronics Inc has determined that this machine meets the ENERGY STAR Program guidelines for energy efficiency The International ENERGY STAR Office Equipment Program is an international program that promotes energy saving through the use of computers and other office equipment The program backs the development and dissemination of products with functions that effectively reduce energy consumption It is an open system in which business proprietors can participate voluntarily The targeted products are office equipment such as computers monitors printers fax machine copiers and scanners The standards and logos are uniform among participating nations Trademarks e Canon and the Canon logo are registered trademarks of Canon Inc in the United States and may also be trademarks or registered trademarks in other countries Microsoft and Windows are registered trademarks of Microsoft Corporation in the United States and other countries ISIS is a trademark of EMC Corporati
19. anada Product Names Safety regulations require the product s name to be registered In some regions where this product is sold the following name may be registered instead Model DR 4010C M11059 READ CAREFULLY BEFORE OPENING THE SEALED DISK PACKAGE CANON SOFTWARE LICENSE AGREEMENT IMPORTANT READ THIS AGREEMENT BEFORE OPENING THE SEALED DISK PACKAGE BY OPENING THE SEALED DISK PACKAGE YOU ARE DEEMED TO AGREE TO BE BOUND BY THIS AGREEMENT This legal document is a license agreement between you and Canon Electronics Inc Canon BY OPENING THE SEALED DISK PACKAGE YOU ARE DEEMED TO AGREE TO BE BOUND BY THE TERMS OF THIS AGREEMENT IF YOU DO NOT AGREE TO THE TERMS OF THIS AGREEMENT DO NOT OPEN THE SEALED DISK PACKAGE AND PROMPTLY RETURN THE CANON SCANNER THE DISK PACKAGE CONTAINING SCANNER DRIVER SOFTWARE PROGRAMS AND OR SCANNER UTILITY SOFTWARE PROGRAM PROPRIETARY TO CANON OR ITS LICENSOR THE SOFTWARE AND THE ACCOMPANYING DOCUMENTATION AND OTHER ITEMS TO THE PLACE WHERE YOU OBTAINED THEM FOR A REFUND BEFORE THEY ARE USED OR OPENED OR UNPACKED In consideration of the right to use the SOFTWARE you agree to abide by the terms and conditions of this Agreement 1 GRANT OF LICENSE Canon grants you the personal non exclusive right to use the SOFTWARE only on a single computer You shall need to obtain multiple licenses separately from Canon when you shall install the SOFTWARE on multiple computers You s
20. blem Resident applications such as anti virus software are draining memory resources Solution Quit all resident applications Troubleshooting 45 lt t 2 Q a 46 Problem Temporary files cannot be created in the TEMP folder as there is not enough free space on the hard disk Solution Delete unwanted files on the hard disk to increase free space on the hard disk Problem The USB port you are using does not support Hi Speed USB 2 0 Solution Scanning speeds are lower if your computer s standard USB interface is not compatible with Hi Speed USB 2 0 Use a computer that is equipped with USB that is compatible with Hi Speed USB 2 0 as standard See 1 4 Installation Requirements on p 14 Problem The USB cable does not support Hi Speed USB 2 0 Solution Use the USB cable provided with the scanner Problem The USB hub does not support Hi Speed USB 2 0 Solution Remove the USB hub Xx Documents Do Not Feed Properly The following are possible causes of a document failing to feed properly Check each possible cause Problem Static electricity etc is causing the pages of the document to stick together and they cannot be separated correctly by the scanner Solution Before you place your document thoroughly fan the stack of papers See 2 3 Placing Documents on p 22 Problem Attempting to scan a document of a size thickness or weight that the scan
21. buttons can perform user specified functions assigned with the Job Registration Tool See p 28 Power Indicator This indicator lights when the scanner is turned ON Feed Selection Lever Use this lever to change the way documents are fed Push it down to feed documents continuously page separation mode See p 22 Push it up 8 to feed documents one at a time or to feed documents that are fastened together such as invoices without separating them bypass mode See p 25 Power Switch This switch is used to turn the scanner ON Before Using the Scanner E Back View ro 2 EL O A Document Eject Tray 2 Open this tray to use the scanner in a straight path configuration See p 20 E Interfaces m DIP Switches Set the SCSI ID SCSI Connector Connect to a 50 pin half pitch pin type SCSI cable 0000000000000 o0 0 0 00 0 0 000 0 0 21 ooo0000000000 on o0 070 000 000 0 00 0 m mE aee an o 0o 0 000000 oo Ventilation Holes USB Connector Power Connect the provided USB cable or Connector a USB cable that supports Hi Speed USB 2 0 A CAUTION Do not block the ventilation openings Doing so could cause the scanner to overheat creating a risk of fire Do not connect both a USB cable and a SCSI cable at the same time Doing so may cause a malfunction Before Using the Scanner 13 1 4 I
22. e Troubleshooting 4 1 Troubleshooting This section describes the possible problems that might occur during use of the scanner and how to solve them The Scanner Does Not Turn ON ecccceeeeecteeeeeeesaeeeeeeenaeeeeeeeaaes P 43 The Scanner Is Not Recognized ceceeeceeeeeeeeeeeeeeseeeeeeeeteneees P 43 Scanning Is Not Performed ccccceeeeeeeeeeeeeeeeeeeeeeteneeeeeeeeeeeeeees P 45 Slow Scanning Speed iiras ioeie niaaa ai aaraa P 45 Documents Do Not Feed Properly sseseesereirereeeeerrrrrrrrerrenns P 46 Saved Image Files Do Not Open eccseeeeeeeeeeeeeeeeeeneeeeeeeenaes P 47 Scanning Results Are Not as Expected P 48 If after consulting this section you still cannot resolve the problem contact your local authorized Canon dealer or your service representative X The Scanner Does Not Turn ON Check the following if the scanner does not turn ON e Is the power cord connected correctly e Is the power cord inserted into the power outlet X The Scanner Is Not Recognized The following are possible causes of the PC failing to recognize the scanner Check each possible cause When connecting via USB Problem The scanner is not correctly connected Solution Make sure that the scanner and the computer are correctly connected with the USB cable Problem The scanner power is switched OFF Solution Make sure that the scanner is switched ON If the scanner is OFF turn the scanner ON
23. e the power cord while it is coiled Do not pull directly on the power cord When disconnecting the power cord grasp the plug and remove it from the outlet Keep the area around the power plug clear of objects so that the power cord can be disconnected easily in an emergency If you have any questions regarding the power supply contact your local authorized Canon dealer or service representative for further information Before Using the Scanner 5 Moving the Scanner e When moving the scanner always hold it with both hands to avoid dropping it The scanner weighs approximately 14 1 lb 6 4 kg A CAUTION e Make sure to disconnect the interface cable and power cord when moving the scanner If the scanner is transported with these items plugged in the plugs and connectors may be damaged Handling A WARNING Note the following precautions whenever using the scanner Failure to do so may result in a fire or electric shock Never use alcohol benzene paint thinner aerosol sprays or any other highly flammable substance near the scanner Do not cut damage or modify the power cord Do not place heavy objects on the power cord and do not pull or excessively bend the power cord Never connect the power cord when your hands are wet Do not connect the scanner to a multi plug power strip Do not knot or coil the power cord as this may result in a fire or electric shock When connecting the power cord make sure that the
24. ensor glasses IMPORTANT Scratches on the sensor glass may cause marks on the images and could cause feeding errors If there are scratches on the sensor glass contact your local authorized Canon dealer or service representative Maintenance 4 Dampen a cloth with water wring it out thoroughly and then wipe the rollers of the upper unit while turning them Do not try to turn the rollers in the lower part of the scanner Clean these rollers simply by wiping the exposed part gt Clean while turning Clean only exposed part o2 bnd D Q S E B IMPORTANT e Do not use detergent to clean the rollers since any detergent remaining on the rollers could cause a feeding error e Do not try to turn the rollers in the lower part of the scanner Turning these rollers by force may damage them and lead to feeding errors 5 Remove the roller unit and the retard roller for cleaning See Cleaning the Roller Unit on p 38 and Cleaning the Retard Roller on p 40 A CAUTION When removing or installing the roller unit or retard roller do not use excessive force as this may damage the scanner 6 Make sure that the upper unit is completely closed by pushing on both edges with both hands until you hear a click A CAUTION When closing the upper unit be careful not to get your fingers caught as this may result in personal injury Maintenance 37 38 Ss IMPORTANT Do not fo
25. es 4 POWE T ticevie evden pli ect ha eee eee gee 5 Moving the SCAnnel ceecceeeeeeeeceeeeeeeeeaeeeeeeeaaaes 6 ANGINA Gv ordii 6 Disposal ecri a hee he Aceeeeedeaeeens 8 Features of the DR 4010C Document Scanner9 Names and Functions of Parts ssessseere 12 Installation Requirement ccccsssseeeeeeeeeeees 14 Basic Operation ccss ecccsssseeeeesseseeeeeesessseeees 16 DOCUIMG NUS eccone Soetveteecteerecent icceeentees 16 Document Feed and Eject Tray ssssseseeee 19 Preparing the Document Feed Tray c00 19 Preparing the Document Eject Tray 20 Placing Documents cceseeeeceseeeeeeeeeeeeeeeseeeeenes 22 Feeding in the Page Separation Mode 22 Feeding in the Bypass Mode seee 25 SCINS 27 What Is the Job Function cees 27 Using CapturePerfect 3 0 eeccceeeeesteeeeeenaees 29 Clearing a Paper Jam u cesseecceceeseeeeeeeeeneeeeeensees 31 Maintenance cccccccessseeeeeceeensseeeeseeeeneenneneees 34 Regular Maintenance csscccccessseeeeesseeeeeeeesees 34 Cleaning the Scanner eeeeeeeceeeeeeeeeeeeeenteeeeeeenee 34 Cleaning the Feed Path cccceeeeeeeeeeeeeeeeeees 35 Cleaning the Sensor Glass and the Rollers 35 Troubleshooting ccceseeeeeeeeeeeeeeeseeseeenenseeeetentes 43 Troubleshooting ecccseseeereeseseeeeeeseeeneeeenseeeneenes 43 AppendiK ssie anina 50 Specificati hS encsi 50 Replacement Par
26. ffective upon opening the sealed disk package and remains in effect until terminated You may terminate this Agreement by destroying the SOFTWARE and any copy thereof This Agreement will also terminate if you fail to comply with any of the terms of this Agreement In addition to Canon enforcing its respective legal rights you must then promptly destroy the SOFTWARE and any copy thereof 6 U S GOVERNMENT RESTRICTED RIGHTS NOTICE The SOFTWARE is provided with RESTRICTED RIGHTS Use duplication or disclosure is subject to restrictions as set forth in either subparagraph c 1 ii of the Rights in Technical Data and Computer Software clause at DFARs 252 227 7013 or subparagraph c 1 and 2 of the Commercial Computer Software Restricted Rights Clause at FAR 52 227 19 as applicable 7 SEVERABILITY In the event that provision of this Agreement is declared or found to be illegal by any court or tribunal of competent jurisdiction such provision shall be null and void with respect to the jurisdiction of that court or tribunal and all the remaining provisions of this Agreement shall remain in full force and effect 8 ACKNOWLEDGEMENT BY OPENING THE SEALED DISK PACKAGE YOU ACKNOWLEDGE THAT YOU HAVE READ THIS AGREEMENT UNDERSTOOD IT AND AGREE TO BE BOUND BY ITS TERMS AND CONDITIONS YOU ALSO AGREE THAT THIS AGREEMENT IS THE COMPLETE AND EXCLUSIVE STATEMENT OF AGREEMENT BETWEEN YOU AND CANON CONCERNING THE SUBJECT MATTER HEREOF AND SUPERSEDES ALL PRO
27. hall not assign sublicense sell rent lease loan convey or transfer to any third party or send or bring the SOFTWARE out of the country where you originally obtain it to other countries without required authorization of applicable governments or copy duplicate translate or convert to another programming language the SOFTWARE or accompanying documentation except as expressly provided herein Except as expressly permitted under the applicable law you shall not alter modify disassemble decompile or otherwise reverse engineer the SOFTWARE or accompanying documentation and you also shall not have any third party do so 2 BACK UP COPY You may make one copy of the SOFTWARE solely for a back up purpose or copy the SOFTWARE onto the permanent storage device e g a hard disk of your computer and retain the original for a back up purpose Except as expressly permitted under the applicable law any other copying of the SOFTWARE is a violation of this Agreement You must reproduce and include the copyright notice on the back up copy 3 SUPPORT AND UPDATE Canon Canon s affiliate their distributor or dealer is not responsible for maintaining or helping you to use the SOFTWARE No updates fixes or support will be made available for the SOFTWARE 4 LIMITED WARRANTY AND DISCLAIMER OF INDEMNITY Canon Canon s affiliate their distributor or dealer will not guarantee uninterrupted service or absence or correction of errors Therefore the SOFTWAR
28. his mode identifies the orientation of characters in a document and rotates the image so the orientation of the scanned characters is straight Text Enhancement Mode This mode enables you to scan documents with dark backgrounds or documents with faint text written in pencil clearly im Note This mode may not function effectively depending on the document type Dropout Color The scanner is equipped with a Dropout Color function that enables you to specify a color for the scanner to omit from the scanned image Color Enhancement The scanner is equipped with a Color Enhancement function that enables you to specify a color for the scanner to enhance on the scanned image Skip Blank Page Function The scanner is equipped with a Skip Blank Page function that enables you to scan a document without storing images of blank pages regardless of whether each page of the document is two sided or one sided Prescan Function The scanner is equipped with a Prescan function that allows you to adjust the contrast and brightness of a prescanned image and then send the adjusted image to the application software without needing to scan the document again Remove Binder Holes This mode erases the black spots that appear on scanned images from binding holes on the original document Before Using the Scanner MultiStream Function The scanner supports MultiStream which according to the application can create two images with different sca
29. ible applications For details contact your application software retailer Before Using the Scanner 15 2 1 16 Basic Operation Documents The scanner can scan documents ranging in size from business cards and checks to A4 size documents It can also scan long documents up to 39 2 1000 mm The document sizes that this scanner can scan are shown below Eject Direction 1 U Turn Path Straight Path Width 2 08 to 8 62 2 08 to 8 62 53 mm to 219 mm 53 mm to 219 mm Length 2 2 75 to 14 2 75 to 14 70 mm to 356 mm 70 mm to 356 mm Weight 3 Feeding documents are separated Page separation mode Feeding documents are not separated Bypass mode 14 to 32 Ib bond 52 to 128 g m 0 0024 to 0 0059 0 06 mm to 0 15 mm 11 to 40 Ib bond 42 to 157 g m 0 0020 to 0 0079 0 05 mm to 0 20 mm 11 to 32 Ib bond 42 to 128 g m 0 0020 to 0 0059 0 05 mm to 0 15 mm 11 to 144 Ib bond 42 to 546 g m 0 0020 to 0 0026 0 05 mm to 0 66 mm Business Cards ID Cards Cannot be scanned Can be scanned Size 2 12 x 3 37 53 9 mm x 85 5 mm Thickness 0 03 0 003 0 76 0 08 mm without embossing 1 The DR 4010C offers two document eject configurations U turn path the document is ejected to the document eject tray at the front of the scanner and straight path the document is ejected to the back of the scanner See Document
30. ied printer Scan Batch to Mail Documents are scanned with the preset scanning conditions the e mail software application is started and the scanned image data is attached to a new e mail message nN 2 x Oo Scan Page Only one page of the document is scanned Scan Job The scanning conditions and scan mode Scan Batch to File Scan Batch to Print or Scan Batch to Mail are registered in advance as a job The scan job can then be performed by selecting the registered job from the drop down list or by pressing pe Scan Job on the toolbar 2 CapturePerfect 3 0 File Scan Edit View Page Options Help amp BE Eang C Color Document SS i Note The following two scan jobs are already registered e Color Document Scan the document using 24 bit color simplex at 300 dpi resolution and save the file in the folder My Pictures under the folder My Documents e Binary Document Scan the document in black and white simplex at 200 dpi resolution and save the file in the folder My Pictures under the folder My Documents Basic Operation 29 30 e Scan To Presentation This mode is useful when the scanner is used in environments such as conference halls where it can be connected to large displays or projectors CapturePerfect 3 0 is switched to full screen display the document is scanned and the scanned image is displayed at full size on the screen DR 4010C
31. midifier ro 2 EL O A Avoid locations where ammonia gas is emitted Avoid locations near volatile or flammable materials such as alcohol or paint thinner Avoid locations that are subject to vibration Avoid exposing the scanner to rapid changes in temperature If the room in which the scanner is installed is cold but rapidly heated water droplets condensation may form inside the scanner This may result in a noticeable degradation in scanning quality The following conditions are recommended for optimal scanning quality Room temperature 10 C to 32 5 C 50 F to 90 5 F Humidity 20 to 80 RH Avoid installing the scanner near equipment that generates a magnetic field e g speakers televisions or radios Power Connect only to a power outlet of the rated voltage and power supply frequency 120 V 60 Hz or 220 240 V 50 60 Hz depending on your region Do not use a power supply that is not rated for the specified voltage Doing so might cause a fire or electric shock Do not connect other electrical equipment to the same power outlet to which the scanner is connected Also when using an extension cord make sure that the extension cord is rated for the current requirements of the scanner The power cord may become damaged if it is often stepped on or if heavy objects are placed on it Continued use of a damaged power cord can lead to an accident such as a fire or electrical shock Do not us
32. n Guide Index Chapter 5 Chapter 4 Chapter 3 Chapter 2 Chapter 1 Symbols Used in This Manual The following symbols are used in this manual to explain procedures restrictions handling precautions and instructions that should be observed for safety A WARNING A MINI 5 Indicates a warning concerning operations that may lead to death or injury to persons if not performed correctly To use the machine safely always pay attention to these warnings CAUTION Indicates a caution concerning operations that may lead to injury to persons or damage to property if not performed correctly To use the machine safely always pay attention to these cautions IMPORTANT Indicates operational requirements and restrictions Be sure to read these items carefully to operate the machine correctly and avoid damage to the machine Note Indicates a clarification of an operation or contains additional explanations for a procedure Reading these notes is highly recommended See p 12 Indicates a reference page The number in parentheses is the number of the page that describes the current topic in greater detail Contents Chapter 1 1 1 1 2 1 3 1 4 Chapter 2 2 1 2 2 2 3 2 4 2 5 Chapter3 3 1 Chapter 4 4 1 Chapter 5 Before Using the ScCannet s seeeccsseeeeeeeesereeees 4 Important Safety Instructions ccsseeeeeeeee 4 Installation Location eee eeeeneteeeeeeetteeeeeeenaa
33. ner while it is not being used Feeding in the Bypass Mode 1 Push the feed selection lever up 2 Place the document into the document feed tray one sheet at a time and adjust the position of the document guides Note For more information on placing documents see Feeding in the Page Separation Mode on p 2 22 3 Start scanning Basic Operation 25 nN 2 x Oo 26 4 The document is fed B IMPORTANT e When scanning multiple page documents that are fastened together such as invoices set the edge that is fastened together as the leading edge e When you are scanning with the bypass mode and you place several documents that are not fastened together into the feed tray at one time they will be fed together A CAUTION e Very thin or curled documents may not feed properly In this case lightly press on the leading edge of the documents as you feed them Take care not to get your hand caught under the roller unit as this may cause personal injury Roller Unit e After you finish scanning close the document feed tray and the document eject tray extension to prevent damage to the scanner while it is not being used Basic Operation 2 4 Scanning In addition to using scanning applications such as CapturePerfect 3 0 to perform scanning the DR 4010C is equipped with the Job Function The Job Function enables you to scan simply by touching a job but
34. ner cannot scan Solution Check the size thickness and weight of the document For precautions concerning documents see 2 1 Documents on p 16 Problem The rollers inside the scanner are dirty or worn Solution Clean the rollers see 3 1 Regular Maintenance on p 34 If the rollers are worn then they need to be replaced Contact your local authorized Canon dealer or service representative to purchase a roller replacement kit Troubleshooting Ss IMPORTANT The retard roller and roller unit are consumable components You need to replace the retard roller and roller unit when cleaning does not appear to improve performance Contact your local authorized Canon dealer or your service representative about purchasing a roller replacement kit and then replace the retard roller and the roller unit X Saved Image Files Do Not Open When image files saved by CapturePerfect 3 0 cannot be opened by other applications the probable causes are as follows Symptoms A multi page TIFF file saved in CapturePerfect 3 0 cannot be opened by other applications Problem The application you are using to open the TIFF file does not support multi page TIFF files Solution Open the file with an application that supports multi page TIFF files Symptoms A TIFF file saved in CapturePerfect 3 0 cannot be opened by other applications Problem If the TIFF file saved in CapturePerfect 3 0 has been compressed the application you are
35. nning conditions from one path scan However this function can only be used if the software supports MultiStream Long Document Compatibility You can scan documents up to 39 2 inches 1000 mm long by setting the Long Document mode Compatible with Carbonless Duplicating Paper The scanner is able to scan carbonless duplicating paper Energy Saving Mode This scanner is compatible with the International Energy Star Program and is designed to save power by using the energy saving feature except when scanning is being performed im Note Some functions may not be available depending on the software you are using Before Using the Scanner 11 ro 2 EL O A 1 3 Names and Functions of Parts 12 This section describes the name and function of each part Make sure to read this section and familiarize yourself with the parts of the scanner before using the scanner E Front View Feed Tray Open Document Eject Tray Scanned documents are ejected here See p 20 Document Eject Tray Extension Open if the document extends beyond the edge of the eject tray See p 20 Document Feed Tray Place the document to be scanned here See p 19 Document Feed Tray Extension Pull this tray out if the document hangs over the edge of the main tray See p 19 Document Guides Adjust these guides to fit the width of the document See p 23 E Controls m Job Buttons These
36. nstallation Requirements To use the DR 4010C scanner your computer must satisfy the following system requirements e One of the following operating systems Microsoft Windows 2000 Professional SP4 or later Microsoft Windows XP Professional SP2 or later Microsoft Windows XP Home Edition SP2 or later Microsoft Windows XP Professional x64 Edition e A computer that meets the following specifications CPU Pentium 4 3 2 GHz or faster Memory 1 GB or more Hard disk 1 GB or more available space Interface USB port present as standard equipment on the computer Hi Speed USB 2 0 or SCSI expansion card Monitor Resolution of 1024 x 768 XGA or better recommended e When using a SCSI expansion card select one of the following recommended models SCSI cards made by Adaptec for PCI bus AHA 2930U AHA 2940AU ASC 19160 ASC 29160N SCSI card made by Adaptec for Card bus APA 1480 e An ISIS compatible application or a TWAIN compatible application that is compatible with the above operating systems e IMPORTANT e If you do not know the requirements for your computer system contact the store where you purchased the computer or the manufacturer of the computer for more information e Do not connect both a USB interface and a SCSI card at the same time e Be aware of the following information when using the USB interface that was provided as standard with your computer The USB interface should be a Hi Speed US
37. nts placed in the feed tray is called the Page Separation mode Feeding documents one sheet at a time or feeding documents consisting of multiple pages that are attached is called the bypass mode The document feed method can be changed by moving the feed selection lever er IMPORTANT e Always smooth out any folds or curls in your documents before placing them into the feeder If the leading edge of a document is curled it may cause a paper jam e When continuously scanning documents on thin paper in the page separation mode the pages may become wrinkled or folded and cause a paper jam If this happens scan the document in the bypass mode A CAUTION e Before you place a document check to make sure it does not contain paper clips staples or other small metal objects These items may cause a fire or electrical shock damage the document or cause a paper jam or scanner malfunction Do not wear loose clothing or jewelry that may get caught in the scanner while you are using it This may result in personal injury Be extra careful of neckties and long hair If anything gets caught in the scanner immediately turn OFF the power switch and disconnect the power cord from the power outlet to stop scanning Feeding in the Page Separation Mode 1 Push the feed selection lever down Basic Operation 2 Fan the pages of the document to be scanned and align their edges A CAUTION Do not place the documents on
38. o Simplex Solution Set Scanning Side to Duplex Symptoms A black margin appears around the scanned document Problem A document smaller than the preset paper size has been scanned Or the loaded document has shifted out of position Solution Set Page size to Auto detection Or set Border Removal to on Symptoms The scanned image is skewed Problem The document has been fed at an angle skew Solution Use the document guide adapter to prevent document skew and set Deskew to on Troubleshooting Symptoms Problem Solution Lines smudges or dirt appear on the scanned image The scanning glass or rollers inside the scanner are dirty Clean the scanning glass and rollers See p 35 If lines still appear on the image even after cleaning the scanning glass and rollers the scanning glass inside the scanner may be scratched Contact your local authorized Canon dealer or service representative Symptoms Problem Solution The scanned image is abnormal for certain documents Functions such as Auto detection Deskew or Border Removal were used when scanning documents containing text or photos up to their edges The scanner cannot accurately process the edges of documents Disable functions such as Auto detection Deskew or Border Removal when scanning documents containing text or photos up to their edges Symptoms Problem Solution The scanned image is abnormal in
39. on Requirements on p 14 e Color Grayscale Support Documents can be scanned in 24 bit color or 256 level grayscale e Supports a Variety of Scanning Modes The scanner supports the following scanning modes depending on the document type Single sided double sided mode Single sheet dual feeding path e U Turn Path Documents are fed and ejected from the front of the scanner See 2 2 Document Feed and Eject Tray on p 19 e Straight Path Documents are ejected to the back of the scanner Note that the ejected documents are stacked in the reverse order from which they were fed See 2 2 Document Feed and Eject Tray on p 19 e Paper Size Detection The scanner automatically detects the size of a scanned document and eliminates any unnecessary space around the edges of the image when storing the image even when storing a document of irregular size e Double Feed Detection The scanner stops feeding documents after detecting more than one document being fed at the same time e Deskew The scanner straightens images after detecting that a document was placed askew Before Using the Scanner 9 10 Card Scan You can scan business or ID cards Note that embossed credit cards or similar items cannot be scanned See 2 1 Documents on p 16 Auto Color Detection The scanner detects whether the scanned document is in color or black and white and saves the image accordingly Text Orientation Recognition T
40. on in the United States Intel and Pentium are registered trademarks of Intel Corporation ENERGY STAR is a U S registered mark Adobe is the registered trademark of Adobe Systems Incorporated in the United States and or other countries e Adaptec is registered trademark of Adaptec Inc e Other product and company names herein may be the trademarks of their respective owners Copyright Copyright 2006 by CANON ELECTRONICS INC All rights reserved No part of this publication may be reproduced or transmitted in any form or by any means electronic or mechanical including photocopying and recording or by any information storage or retrieval system without the prior written permission of CANON ELECTRONICS INC Disclaimers The information in this document is subject to change without notice CANON ELECTRONICS INC MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS MATERIAL EITHER EXPRESS OR IMPLIED EXPECT AS PROVIDED HERE IN INCLUDING WITHOUT LIMITATION THERE OF WARRANTIES AS TO MARKETABILITY MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE OF USE OR NON INFRINGEMENT CANON ELECTRONICS INC SHALL NOT BE LIABLE FOR ANY DIRECT INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY NATURE OR LOSSES OR EXPENSES RESULTING FROM THE USE OF THIS MATERIAL Manuals for the Scanner Thank you for purchasing the Document Scanner DR 4010C The manuals for this scanner include the Easy Start Guide and Reference Guide printed manuals provided with the
41. ong Document mode 12 5 x 10 9 x 7 3 W x D x H 318 mm x 278 mm x 185 5 mm W x D x H 12 5 x 21 5 x 7 4 W x D x H 318 mm x 545 mm x 187 mm W x D x H Approximately 14 1 Ib 6 4 kg AC 120 V 60 Hz AC 220 240 V 50 60 Hz 120 V model 220 240 V model 25 W maximum 24 W maximum Under 3 W Under 3 W Not more than 68 dB Operating Environment Temperature 10 C to 32 5 C 50 F to 90 5 F Humidity 20 to 80 RH e The functions described above can be used if they are supported by the application software e Some functions may not be available depending on the performance of your PC and on your software Due to our ongoing efforts to improve our products the specifications described above are subject to change without notice Appendix 51 To J 2 Q E Replacement Parts Exchange roller kit product code 1921B001 Kit to replace the roller unit pickup roller feed roller and retard roller e Refer to 4 2 Removing and Attaching the Rollers in the User Manual for information about replacing the rollers e Contact your local authorized Canon dealer or service representative for detailed information about the replacement parts Options Bar code module product code 0434B003 Additional software to allow the ISIS TWAIN driver to recognize bar codes Contact your local authorized Canon dealer or service representative for detailed information about the Bar code module Exte
42. rce the upper unit to close Doing so may damage the scanner Cleaning the Roller Unit 1 Push the roller lock lever down While supporting the roller unit with your hand slide the roller lock lever to the right 2 3 Wipe the removed rollers with a cloth that has been moistened with water and thoroughly wrung out Maintenance 4 Align the cutout on the roller unit with the shaft pin on the main unit it Note If the cutout and pin do not fit rotate the roller until the parts are properly matched rsp 82 G x 5 Slide the roller lock lever to the left and raise the roller unit into position 6 Push the roller lock lever up to lock the roller unit Maintenance 39 Cleaning the Retard Roller 1 Insert a finger of each hand into the grooves on both ends of the roller cover and remove the cover 2 Move the roller lock lever down and forward and then slide it to the right 40 Maintenance 4 Wipe the removed retard roller with a cloth that has been moistened with water and throughly wrung out 5 Position the retard roller so the notch in the roller is facing the scanner s shaft o2 bnd D Q S E slot Maintenance 41 7 Push the roller lock lever towards the back of the scanner to lock the retard roller into place 9 Push the center of the roller cover down and make sure that it clicks into place 42 Maintenanc
43. rnal Dimensions A fo ji E foo D in N y 13 j E 10 9 278 mm 21 4 544 mm Document Feed Tray Extension is open j 19 3 491 mm Document Feed Tray is open 2 0 51 mm 12 9 330 mm Document Eject Document Eject Guide is open Tray 2 is open DO ae 8 9 225 mm 185 5 mm 5 2 131 mm 4 7 119 mm 2 9 76 mm 73 52 Appendix Index Cc CapturePerfect 3 0 ceeeeeeeeeeees 29 CapturePerfect 3 0 Operation GUJE oriire na e 29 Cleaning Feed Path cccccccccsecseceeeeseeteeees 35 Retard Roller cccceeeseeeeeeeees 40 Roller Unit 0 ccccceceeeeeeeeeseeeees 38 SCANNED oina 34 Sensor Glass ccceeeeeeeeeeeeeetees 35 D Disposal saiisine 8 Document Eject Tray eccess 20 Document Eject Tray 2 0 eee 20 Document Feed Tray ceeeeeeseeeeees 19 Document Feed Tray Extension 19 Document Guides cceeeeeeeee 23 Documents 0 ccccceeeeeeee eee resser reene 16 DR 4010C monitor ssessssseseesesesere nense 27 E Easy Start Guide 1 Eject Tray Guide ceeeeee 31 External Dimensions 0 ceeee 52 F F AtureS ocana isdans 9 H Handling sininen 6 l Installation Location ceeee 4 Installation Requirements 14 J Job button o oo e cece cee cee eeseeeceeeetenaeeeees 27 Job Function
44. scanner and the User Manual and CapturePerfect 3 0 Operation Guide electronic manuals stored on the setup disc Before using the scanner read each manual throughly to familiarize youreself with its capabilities and to make the most of its many functions After reading these manuals store them in a safe place for future reference Easy Start Guide Describes the procedures for setting up the scanner and instaling the software Follow the steps in this guide to set up the scanner quickly Reference Guide this manual Provides an overview of the most important features and points that the user should know when using the scanner For more details refer to the User Manual g User Manual electronic manual Consists of a Hardware volume and a Software volume The Hardware volume explains all topics related to handling and caring for the scanner i e setup cleaning maintenance and troubleshooting The Software volume explains the ISIS TWAIN driver settings and Job Registration Tool settings CapturePerfect 3 0 Operation Guide electronic manual Explains the application that enhances the operation of all Canon document scanners The electronic manuals are PDF Portable Document Format files and are installed in the following folders during software installation Canon DR 4010 Help B sob Registration Tool PATCH II A4 PATCHII LTR User Manual CapturePerfect 3 0 Operatio
45. some applications A function not supported by the application was used Some applications do not support functions such as auto detection of the paper size Scanning documents with an application such as this will result in an abnormal scanned image Try scanning with auto detection of the paper size set to off Troubleshooting 49 lt t 2 Q a Appendix Specifications Specifications Type Desktop sheetfed scanner Scanning Document Specifications Width 2 08 to 8 6 53 to 219 mm Length 2 75 to 14 70 to 356 mm 2 75 to 39 3 70 to 1000 mm in Long document mode Weight Using the U Turn Path Feed with page 14 to 32 Ib bond 0 0024 to 0 0059 separation mode 52 to 128 g m 0 06 mm to 0 15 mm Feed with bypass 11 to 40 Ib bond 0 0020 to 0 0079 mode 42 to 157 g m 0 05 mm to 0 2 mm Weight Using the Straight Path Feed with page 14 to 32 Ib bond 0 0024 to 0 0059 separation mode 52 to 128 g m 0 06 mm to 0 15 mm Feed with bypass 11 to 144 Ib bond 0 0020 to 0 026 mode 42 to 546 g m 0 05 mm to 0 66 mm Business cards are supported However scanning embossed cards is not guaranteed Size 2 12 x 3 37 53 9 mm x 85 5 mm Thickness 0 03 0 003 0 76 0 08 mm Document Feeding Automatic Manual Method Scanning Method Color 3 line contact image sensor Light Source LED Effective Scanning 236mm Width Scanning Side Simplex Duplex Scanning Modes
46. ton on the scanner This section provides an overview of the Job Function and CapturePerfect 3 0 For more details refer to the User Manual and the CapturePerfect 3 0 Operation Guide nN 2 x Oo What Is the Job Function The Job Function enables you to assign functions to a job button located on the scanner The following jobs are preset however they can be changed to suit your needs Start Starts scanning according to the application settings 2 Stop Stops scanning Save as file Saves scanned images to the My Pictures folder in the PDF format Example When you place a document in the scanner and press job button scanning starts the DR 4010C monitor displays the progress and status of the job and the image data is automatically processed according to the conditions set for the job Monitor for DR 4010C j iol xj 2 Save as file Sending complete Page 1 Close The Job Function enables you to program the job buttons to scan documents without having to start an application on the computer The scanned image data are automatically processed according to instructions that you specify using the Job Registration Tool For more information on the Job Registration Tool see Chapter 3 Basic Operations in the User Manual Basic Operation 27 28 The following functions can be programmed in a job button in addition to the Start and Stop functions Print Sa
47. top of the scanner to align them Doing so may cause a malfunction e When placing documents into the feed tray take care not to cut your hands on the edges of the paper 3 Adjust the document guides so that they are wider than the document to be scanned 4 Place the document face up into the feed tray so that the leading edge of the paper touches the document stoppers Basic Operation 23 nN 2 x Oo 24 Ss IMPORTANT 5 6 There is a load limit mark W7 on the document guides Do not stack documents higher than this mark approximately 100 sheets of 20 Ib bond 80 g m paper Doing so may cause a paper jam Note Before scanning make sure that the document is not curled or creased and that it is placed in the feed tray correctly Scanning an improperly placed curled or creased document may damage the document or cause a paper jam Start scanning B IMPORTANT e f feeding stops due to a system error or paper jam while the scanner is scanning resolve the problem make sure that the scanned image of the last page that was successfully fed has been stored and then resume scanning the remaining document pages e Note that documents that are printed on thin paper may fall out of the document eject tray Basic Operation e After you finish scanning close the document feed tray and the document eject tray extension to prevent damage to the scan
48. ts cesssecceeeeesteeeeeeenneeeeeeeee 52 OPUONS O A A ET 52 External Dimensions cccceeeeeeseeeeeeeenteeeeeeenaees 52 PEE EE A E E E A ET 53 Before Using the Scanner 1 1 Important Safety Instructions To ensure the safe operation of this scanner be sure to read the safety warnings and precautions described below Installation Location The performance of this scanner is affected by the environment in which it is installed Make sure that the location where the scanner is installed meets the following environmental requirements e Provide adequate space around the scanner for operation maintenance and ventilation At least 3 9 100 mm when eject tray is empty 15 7 400 mm when the document feed tray and document feed tray extension are closed 25 6 650 mm when the document feed tray and document feed tray extension are open e If scanned documents are ejected to the back tray of the scanner provide adequate space behind the scanner for documents ejected after being scanned See Preparing the Document Eject Tray on p 20 e Avoid installing the machine in direct sunlight If this is unavoidable use curtains to shade the scanner e Avoid locations where a considerable amount of dust accumulates Before Using the Scanner Avoid warm or humid locations such as in the vicinity of a water faucet water heater or hu
49. using to open the TIFF file does not support the compression type that was used to save the file in CapturePerfect 3 0 Solution Set the compression type for the image file to None and save the file again in CapturePerfect 3 0 lt t 2 Q a Troubleshooting 47 48 X Scanning Results Are Not as Expected If there is a problem with the scanning result e g the scanned image is not clear or the image is striped or dirty the probable causes are incorrect ISIS TWAIN driver settings or a problem with the scanning unit inside the scanner Scanning results can also become skewed if the ISIS TWAIN driver has not been installed correctly or the application in use does not support ISIS TWAIN driver functions Symptoms The scanned image is too dark or faint Problem The Brightness setting is not set to an appropriate value Solution If the image is dark set a higher Brightness setting or if the image is faint set a lower Brightness setting Symptoms Text or images on the rear side of your document appear in the scanned image Problem The Brightness setting is too low or the paper is too thin Solution Set a higher Brightness setting If the paper is too thin make a copy of the documents and then scan the copy Alternatively enable the Prevent bleed through remove background setting Symptoms Double sided scanning is not possible Problem Scanning Side is set t
50. ve as file Send the scanned image data Save the scanned image data as a to print on a specified printer file in a specified folder DR 4010C M Note Launcher Start up a specified application program Send via E Mail Start up your e mail program and attach the scanned image data to a new e mail message The Job Registration Tool is a TWAIN compatible application that is installed with the ISIS TWAIN driver and launches from the Programs menu For more information on the Job Registration Tool see the User Manual and Job Registration Tool Help Gi Set Program Access and Defaults Basic Operation Z DR 4010C Job Registration Tool Job button current setting bx Sebi 3 Fer seese D We e a le Dr L Using CapturePerfect 3 0 CapturePerfect 3 0 is an ISIS compatible application developed for Canon document scanners CapturePerfect 3 0 includes the following modes Select the desired scan mode from the Scan menu to perform scanning For more information see the User Manual electronic manual and the CapturePerfect 3 0 Operation Guide e Scan Batch to File Documents are scanned with the preset scanning conditions and the scanned image data is saved to a specified folder Scan Batch to Print Documents are scanned with the preset scanning conditions and the scanned image data is printed on a specif
51. ve vibrations as this may cause the scanner to fall resulting in personal injury or damage to the scanner Do not block ventilation openings Doing so could case the scanner to overheat creating a risk of fire Never place small metal objects such as staples paper clips or jewelry on the scanner These items may fall into the scanner and cause a fire or electric shock Should such objects ever fall inside the scanner immediately turn the power switch OFF and disconnect the power plug from the power outlet Then contact your local authorized Canon dealer or service representative to have the unit serviced Do not install the scanner in a humid or dusty location Doing so might cause a fire or electric shock Do not place objects on top of the scanner Such objects may tip or fall over resulting in personal injury When unplugging the power cord grasp it firmly by its plug Do not pull directly on the power cord as this may damage or expose the cord s internal wiring resulting in a fire or electric shock Before Using the Scanner 7 ro 2 EL O A E Leave sufficient space around the power plug so that it can be unplugged easily If objects are placed around the power plug you will be unable to unplug it in an emergency E Do not allow water or flammable substances alcohol paint thinner benzene etc to spill into the scanner as this may result in a fire or electric shock E Turn OFF the power switch for
52. ypes of paper together can cause the scanner to jam e Scanning documents before the ink is dry can cause problems with the scanner Always make sure that the ink on a document is dry before scanning it e Scanning documents that are written in pencil or similar material have a tendency to make the rollers and scanning glass dirty which can lead to smudges in the scanned image and transfer the dirt to subsequent documents Always clean the internal parts of the scanner after scanning such documents See Cleaning the Sensor Glass and the Rollers on p 35 e When scanning a two sided document that is printed on thin paper the image on the opposite side of each page may show through In this case adjust the scanning intensity in the application software before scanning the document Basic Operation 17 18 e Scanning the following types of documents can cause a paper jam or malfunction To scan such a document make a photocopy of the document and then scan the photocopy ewe Wrinkled or creased Extremely thin Ka documents translucent paper Curled document Carbon paper Documents with paper clips or Torn documents staples 2 P Coated paper e When you scan a batch of NCR No Carbon Required documents make sure that they are not stuck together e Note that glossy paper or business cards may not be scanned correctly or functions such as paper size detection and deskew may not function properly when scanning these types

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