Cadence 6-Mar User's Manual
Contents
1. Three short beeps Feature accepted and confirmed Pulsating dial tone Message waiting OR Message Waiting Phone has been diverted Single beep On campus Call waiting Call Waiting Double beep Off campus call waiting CALL WAITING Call Waiting alerts a station engaged on a call that another call is attempting to ring in Campus extensions can choose to send a call waiting tone to another campus extension Call waiting tone is automatic from off campus calls To Send call waiting tone To Answer Call Waiting e Hear busy signal e Press the flashing key e Press e Busy tone changes to ring if Call Waiting is accepted e Wait for party to answer CALL DIVERSION The Call Diversion feature re routes a station s incoming calls to an alternate number There are four types of call diversion All Calls No Answer Busy and Follow Me Preprogrammed answering points may be voice mail or to another campus extension Pre programming of the answer point is done by the system administrator The Divert All Calls feature automatically reroutes all incoming calls to a preprogrammed answering point To Divert All Calls To Undivert All Calls e Lift handset e Lifthandset e Press e Press C M2 FD e Listen for 3 beeps and then the Listen for dial tone dial tone e Hang up e Hang up Mar06 Digital 661 Telephone User Guide 11 Features Retrieve Call on Exclusive Hold e Press line key e Slow flash goes steady COMMON HOLD The Commo2. e Lift handset e Press f X MANX e Press L X KIC e Listen for 3 beeps and then the Listen for dial tone dial tone e Hang up e Hang up The Diversion Busy feature diverts incoming calls placed to a busy station to a preprogrammed answering point e g voice mail Note If this option is in place a caller to your extension may not use automatic call back nor will you be able to pick up calls on your instrument from another telephone To Divert Busy e Lift handset e Press C x2 M2 NR e Listen for 3 beeps and then the To Undivert Busy e Lift handset e Press FR NINE Listen for dial tone dial tone e Hang up e Hang up FOLLOW ME The Follow Me feature allows a user to forward all calls to another campus extension It is possible to redirect and or cancel the Follow Me from the other extension without returning to your station Activate Follow Me Redirect Follow Me e Lifthandset e Lift handset at current answer point e Press e Press e Dial extension where calls to e Dial your extension e Press e Dial the new answer point number e Listen for 3 beeps and then the press dial tone e Listen for dial tone e Hang up e Hang up Mar06 Digital 661 Telephone User Guide 12 Features Distinctive Tones through the earpiece inform the user of call progress and feature activation Tone Indication Single long beep Member joined conference call Single short beep Member left conference call Conference
3. Digital 661 Telephone User Guide 15 Function Keys The 661 digital telephone has 26 function keys Thirteen of these keys have fixed functions and the remaining 13 can be programmed for additional features FIXED KEYS Access 1 Access 2 Access 3 Transfer Clear Speaker Mute Prog F1 F4 Menu Receives and places calls Receives and places calls Place calls on exclusive hold Serves as third access to place calls Transfer Calls Disconnect active call or operation Activates speaker Mutes your voice to other end while other end still audible Toggle programming mode Function keys for programming the phone features Toggles menu on the bottom of the screen ERICSSON Programmable keys are designated A12 through A24 and may be set to any one of the following Accept Second Call ODN2 Call Back CAB can also use Call Divert CAD Call Pick Up Common Hold CUP Conference CNF External Number Redial ENR Telephone Number Store TNS Voice Mail Message Waiting MEW Mar06 Digital 661 Telephone User Guide 4 Menu and Function Keys F1 F4 Programmable Keys Descriptions Toggles the menu display on and off The displayed menu is ENTER AUTH CODE LOCK ACC AUTH TIME F1 E F3 F4 LOCK Press F1 to lock the phone s settings ACC Press F2 to enter an Account code AUTH Press F3 to exit the Authorization Code TIMER Press F4 to start the timer function Prompts you to enter the auth code to lock t
4. free listening press the speaker key and replace handset into cradle To change from hands free to handset operation pick up handset from cradle Adjust speaker volume with the sliding control above speaker key DIRECTED CALL PICK UP Any call ringing into a campus extension may be picked up from another telephone This feature works only on extensions which have not initiated the Divert to Voice Mail when Busy feature To pickup a call ringing on another line e Dial the number of the ringing extension e Listen for the busy tone e Press GROUP CALL PICK UP Multiple extensions may be put into a common pick up group Calls to an extension within the group may pick up a call ringing into another extension within the group To pickup a call within the pickup group e Press EXCLUSIVE HOLD Calls may be placed on hold and cannot be retrieved from another telephone To place call on Exclusive Hold e Press line key that received call OR e Press vacant line key Access 1 Access 2 or Hold e Lamp will change from steady on to a slow flash Mar06 Digital 661 Telephone User Guide T Features The Diversion No Answer feature re routes all incoming calls not answered within a given interval four to five rings to the preprogrammed answering point After the first diversion subsequent calls are diverted in two rings until a call is again placed or answered from the extension To Divert No Answer To Undivert No Answer e Lift handset
5. 5000 for assistance Mar06 Digital 661 Telephone User Guide 20 Notes Mar06 Digital 661 Telephone User Guide 19 Table of Contents Important Numbers and Access Codes 1 1 0 En EN 2 FONCION IRONS EN A Menu and Function Keys F1 F n 5 FU T PLACING CALLS scciccviedavedeseastetenadadsiudeasbsavhad EE 7 e hj T DIRECTED CALEPICK EE 7 GROUP CALL e 7 ENE e E 7 IN n0 E D EE 8 INQUIRY CONSULTATION HOLD arrrrunrororrnnrnvnnrernnnenranennnnnennanennanennnnnnnnsnennunennussennn 8 CGONFEREN B S 9 RS ace sas seas acc wpa pcecin E N eesee 9 INDICATOR LAM 9 RINGA OLUM E E 10 RINGTONE 42 e E ae sseekovarse aceee 10 DETINGNE RINGS 10 RING OPNA 10 CALL ER E LEE 11 CALE DIVER SION EE 11 PFOCCO DIE 2 12 SPEED REDIAL Off campus calls only 13 EXTERNAL NUMBER REDIAL eeesornnrrnronranennnnnnnnnnennnnenrnnennnnnennnnennnnenrnnnnnnanennnsennnnsnnnn 13 TELEPHONE NUMBER STORE TNS sanset decenseeeecerets 13 INDIVIDUAL ABBREVIATED DIALING 2 0 0 cccccecccceseeeeeeeeseeeeseeeesaeeesseeeesneeesees 14 AUTOMATIC CALL Ce E 15 Additonal CONUS EE 16 Voice Mail Quick TS eg 17 Ve 18 Telephone Quick Reierence 21 Important Numbers and Access Codes EMERGENCY o oo cccccsssessesesssvssseessseessevessevesseessssesseesseesseesseesseees 9 CC Campus Sv ca Off Campus Calls svanen sonene eee the number Voice Mail System AA EXI XIX Telephone Problems A C5 X0 0X0 On Line Directory www humboldt edu telcom Mar06 Digital 661 Te
6. 61 Telephone User Guide 13 Menu and Function Keys F1 F4 Enter the auth code This feature allows you to use an auth code to override the phones current class of service ENTER AUTH CODE CLEAR DEL CLEAR Press F1 to erase all the digits entered for the auth code DEL Press F2 to erase the last digit entered for the auth code ENTER Press F4 to exit the current menu Toggle the display between the date display and the timer The timer feature will display the time since the timer was started by pressing F1 START RST DATE EXIT F1 F2 F3 F4 START Starts the timer While running STOP is displayed in the F1 position To stop the timer press F1 again RST Press F2 to reset the timer to 0 Press F1 to start it again DATE Toggles display between the date and the timer function EXIT Press F4 to exit the current menu Mar06 Digital 661 Telephone User Guide 6 Features PLACING CALLS To place a call e Lift handset and dial OR e Dial without lifting handset Call set up is heard through speaker See below e Pickup handset to speak OR e Listen and speak hands free through speaker and microphone To receive a call or calls on other lines e Lift handset OR e Press flashing key Call is heard through speaker Speak to microphone SPEAKER The 661 is equipped with a speaker and microphone to permit hands free conversations The lamp to the left of the speaker key indicates hands free mode To change from handset to hands
7. Telephone Quick Reference Automatic Call back Humbolat SE wee State All Calls Cancel EDEDED U n Ive rsity No Answer 2 M1 XM FD Cancel E M2 CIS Busy 2 Cancel EVEN Follow me D Extension Cancel Call Pick up Group G Directed Extension number Call Waiting Send Individual Abbreviated Dialing TC oa Last Number Redial off campus ae Sc ED Telecommunications amp Network Services 826 5000 Q ED L Q Y ED be Sg D a A O O Mar06 Digital 661 Telephone User Guide 21 Humboldt State University owns and operates its own telephone switch often referred to as a PBX Private Branch Exchange The campus PBX is a Model MD110 manufactured by Ericsson The MD110 supports two kinds of signaling digital and analog Digital telephones are proprietary and are designed to take full advantage of the rich feature set available with the MD110 The Ericsson digital telephones are used with the MD110 telephone switch and provide single key access to many of the MD110 features The 661 instrument offers on hook dialing programmable function keys adjustable ringer tone and volume speaker phone and the display feature which displays date time number dialed as well as programming information Important Note Digital and Analog telephones are NOT interchangeable Damage may result either to the instrument or the PBX if these telephones are plugged into the wrong jack f unsure please call extension
8. extension e Press C5 e Busy tone changes to ring e Wait for party to answer Automatic Call Back On campus Only Page 13 Extension is busy or does not answer e Press C6 Listen for 3 beeps When extension becomes available your phone will fast ring for eight seconds Lift handset before ringing stops Called extension rings Mar06 Digital 661 Telephone User Guide 3 Additional Features ACCEPT SECOND CALL ODN2 When engaged on a call other incoming campus calls will ring through on the alternate access line if available and if ODN2 is set ADDITIONAL DIRECTORY NUMBER ADN Additional extension numbers may be programmed into a function key Calls may be placed and received from these extensions HOTLINE This feature allows you to establish an immediate non dialed connection between two stations Each station requires a Hotline key dedicated to the other INTERCOM ICL A function key may be programmed to allow individuals to be members of an intercom group Calls may be made to an intercom member by pressing the intercom function key and dialing the last two digits of the intercom members extension MULTIPLE DIRECTORY NUMBER MDN Function keys may be programmed to have a line appearance of another campus extension Calls may be placed or received from these extensions MULTIPLE DIRECTORY SPEED DIAL MNS This feature is similar to the Multiple Directory Number however it will speed dial the line
9. he instrument ENTER AUTH CODE CLEAR DEL ENTER CLEAR Press F1 to erase the digits entered for the auth code DEL Press F2 to erase the digits entered for the auth code ENTER Press F4 to exit the current menu Prompts you to enter the Account Code This allows you to charge the call to another extension department ENTER ACCOUNT CODE CLEAR DEL ENTER F1 F2 F3 F4 CLEAR Press F1 to erase all the digits entered for the account code DEL Press F2 to erase the last digit entered for the account code ENTER Press F4 to exit the current menu Mar06 Digital 661 Telephone User Guide D Features INDIVIDUAL ABBREVIATED DIALING optional feature programmed by System Administrator The Individual Abbreviated Dialing IAD feature allows users to program a speed dial code for frequently called numbers or features When an IAD code is dialed the system automatically dials the preprogrammed number Stations can have up to ten individual abbreviated numbers of up to 20 digits in length To Program or Reprogam Numbers e Lift the handset e Press X5 00 1 MX OD e Enter one Digit 0 9 to represent dialed number e Press e Enter number include access code 9 if off campus e Press e Hang up To Dial Abbreviated Number e Lifthandset e Press e The system will dial automatically To Cancel Reprogram Abbreviated Number e Lift the handset e Press 5 X1x MOON AH e Hang Up or Follow program numbers see above All Abbreviated Nu
10. it is associated to VOICE MAIL MESSAGE WAITING MEW A key programmed with this feature will light when a voice mail message is waiting In this state and when the key is depressed the system will dial the voice messaging server Mar06 Digital 661 Telephone User Guide 16 Features AUTOMATIC CALL BACK On campus calls only Automatic Call Back ACB feature allows a user calling a station that is busy or does not answer to request a callback when the station becomes free The user may make and or receive calls while the Automatic Call Back feature is in effect When the station marked for call back becomes available the system will ring the user s extension with eight seconds of fast ringing Lifting the handset will place a call to the extension marked for Automatic Call Back The user must pick up the handset before the ringing stops or the call back will be canceled Several Automatic Call Backs can be activated at the same time An Automatic Call Back cannot be initiated to an off campus number To request an automatic call back e Dial the on campus extension hear busy signal or no answer Press Listen for three beeps Hang Up When marked extension becomes available there will be eight seconds of fast ringing Lift the handset the extension on call back will ring To cancel an automatic call back One Extension All Extensions e Lift handset e Lift handset e Press e Press SZ e Dial extension number e Press Mar06
11. lephone User Guide 1 Notes Mar06 Digital 661 Telephone User Guide 18 Voice Mail Quick Tips Automatic Date amp Time Bypass System Greeting Date amp Time for a single message Erase Re record Greetings Away from the phone On the phone Locate messages Sent Received On Campus Off Campus Password Changing Pause during playback Press the wrong key Quick message delete Quicken message playback Reply to message Skip to next message Skip to saved message Slow message playback Volume during playback 2 0996 ge JOE 5 i Record cle Mar06 Digital 661 Telephone User Guide Quick Start Exclusive Hold Page 7 To place call on Exclusive Hold e Press line key that received call OR e Press vacant line key Lamp will change from steady to slow flash Common Hold Page 8 With party on line e Press Em Hold e Hang up Inquiry Consultation Hold Page 8 With party on the line e Press e Dial second party e To alternate between parties If answered press or Aeress 1 Transfer Page 9 To transfer with party on the line e Press Access 2 e Dial second party e Press Transfer e Hang up 17 Mar06 Digital 661 Telephone User Guide Quick Start Conference Calls Page 9 With first party on the line e Press e Dial second party e If answered press and wait for long beep e If no answer press Call Waiting Page 11 To send to busy
12. mbers e Lift the handset e Press X 5 XT KA e Hang Up Mar06 Digital 661 Telephone User Guide 14 Features Cancel Follow Me from Answer Point Your Phone e Lift handset e Lift handset at current answer point e Press e Press e Dial your extension e Listen for normal dial tone e Press e Hang up e Listen for pulsating dial tone e Hang up Note Stuttered dial tone will remind the user that calls are diverted SPEED REDIAL Off campus calls only This Speed Redial feature will redial the last off campus number called To use speed dial EE os e EXTERNAL NUMBER REDIAL Like the Speed Redial feature The External Number Redial ENR feature will dial an off campus number The difference is that you will choose the number to save To save a number using External Number Redial Dial an off campus number Press the ENR function key to save the number To use the External Number Redial function key Press the ENR key to dial the number The number will be dialed automatically Depressing this key when dialing will recall the stored number and dial automatically TELEPHONE NUMBER STORE TNS TNS keys may be programmed to store key sequences up to 20 keystrokes To store number Press Prea_ Press vacant TNS key Lamp is on Enter the number 9 if off campus Press TNS key Lamp is off Press Frog Lamp is off To use a stored number Mar06 Press the TNS key Number is automatically dialed Digital 6
13. n Hold feature permits a user to place a party on hold A call placed on common hold may be picked up from another extension with the same line appearance With the party on the line e Press e Hang up To retrieve a call on Common Hold From your desk e Pick up the handset e Press flashing line to retrieve call From another location e Dial the extension where call placed on hold e Listen for busy tone e Press Note If you have diverted your calls to go to voice mail when you are on the telephone this feature will not work as directed here INQUIRY CONSULTATION HOLD The Inquiry feature allows a user to place a call on exclusive hold that cannot be picked up by another extension While on hold the user can alternate between the original call and a second call With the party on the line e Press e Dial second party To alternate between parties e Press cess 2 OR Access 1 OR e Initiate a conference call with all parties by pressing Mar06 Digital 661 Telephone User Guide 8 Features CONFERENCE The Conference feature allows a user to initiate a conference call with up to eight parties After establishing a conference call conference members may drop out or be added at any time With the first party on the line e Press e Dial second party After Answer e Press e Listen for long beep e Al parties connected e Repeat steps to connect up to 8 parties No Answer e Press TRANSFER Transfer allows a
14. rogrammed by the user to flash lamps and delay or suspend ringing as required To change ring options Ring Options Silent flashes only C1 Normal Ring Press Frog Press the line key to be changed Lamp is on Enter ring option Press line key Press Frog C2 Rings after delay Two rings continues to flash Two rings after delay continues to _ flash Conditional Automatic Answer Call answered after a warning tone Requires Auto Answer function key Lamp is off Unconditional Automatic Answer Call answered after a warning tone if access line is free Mar06 Digital 661 Telephone User Guide 10
15. station user to extend an active call that has been placed on hold to a third extension Calls may be blind transferred by pressing transfer before the third extension is answered or the call may be announced by waiting for the third extension to answer To transfer with the party on the line e Press e Dial second party After answer Before answer If busy or no answer e Announce Call e Press e Press e Press e Hang up e Press e Hang up e Returned to caller INDICATOR LAMPS Each function key has an associated Lamp Lamp is Indicating On Line engaged or feature activated Off Line available or feature is idle Flash Incoming Call Slow Flash Call on hold Fast Flash Line in use by another Mar06 Digital 661 Telephone User Guide 9 Features RING VOLUME The ringer volume can be adjusted to four levels by a sliding switch located on the right side of the instrument RING TONE The ringer tone is changed using the key and the digit keys To change ring tone e Press Fraa e A digit from 0 to 9 to select the ring A sample of the ring will be played e Press Prag DISTINCTIVE RINGS Distinctive ringing provides a unique ringing cadence which permits station users to distinguish between different types of incoming calls Three types of ringing signals are provided Ring Signal Indication Single Ring On campus call Double Ring Off campus call Interrupted Fast Ring Call back RING OPTIONS Ring options can be p
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