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Blackberry P'9982 User's Manual

1. 4 Tap Save Changing a Remember folder or entry Change an entry 1 In the Remember app tap an entry 2 Make your changes 3 Tap Save Move an entry to a different folder If you have BlackBerry Balance set up on your device entries associated with a work account can t be moved to a non work folder Also if a work folder is specifically meant for notes or tasks for example folders synced with an email account supported by Microsoft Exchange ActiveSync you might not be able to move entries in that folder 1 In the Remember app tap an entry 2 In the Folder drop down list tap a folder 3 Tap Save Change the color of a folder 1 In the Remember app touch and hold a folder 2 Tap JA 3 Tap a color 4 Tap Save Delete a folder or an entry in the Remember app CAUTION If you delete a folder the entries inside the folder are also deleted 1 In the Remember app touch and hold a folder or an entry 2 Tap f 151 User Guide Applications and features Viewing and searching your Remember entries Search for an entry in the Remember app 1 In the Remember app in the Add an entry or search field at the top of the screen start typing a search term 2 Tap a result Tip You can also use this field to add an entry Just start typing and tap Submit View Remember entries that have the same tag If you added tags to your BlackBerry Remember entries you can filter entries by tag In the Remember app
2. Share a picture You can share pictures with friends family contacts meeting participants Twitter and so on making sure that everyone experiences the special moments with you 1 Open the picture that you want to share 2 To edit the picture before you send it tap ZZ 3 Edit the picture 4 Tap Save 5 Tapii 125 User Guide Media Take a screen shot of your device To take a screen capture of your BlackBerry device press the Volume Up key and the Volume Down key at the same time Note If you have BlackBerry Balance installed on your device and your work space is unlocked screen shots are saved in your work space Organizing your pictures and albums You can organize your pictures into albums using the folder structure in File Manager Create an album With albums you can organize your pictures into folders based on events people dates or any other category you can think of 1 On the home screen tap the File Manager icon 2 Tap the folder that you want to create your album in 3 Tap Ei gt e 4 Type a name for your album Note You must move a picture into the new album before the album appears in the Pictures app Tip To move an album into another folder touch and hold the album that you want to move Tap E Kd Tap the folder that you want to move the folder into Tap Move Move a picture to a different album On the home screen tap the File Manager icon Touch and hold the picture that
3. The following icons appear in the upper left corner of the home screen if your device is connected or trying to connect to another device using Mobile Hotspot mode Internet tethering Bluetooth technology or NFC The NFC feature might not be available depending on your wireless service provider your administrator s settings and your BlackBerry device model Mobile Hotspot mode is on If the icon is solid Mobile Hotspot is connected 212 User Guide Settings and options Internet tethering is on If the icon is solid your device is connected to another device Bluetooth technology is on If the icon is solid Bluetooth technology is connected NFC is on Tips Choosing a connection Your BlackBerry device is capable of a wide range of connections to increase what you can do with your device and how it interacts with other devices Take a look at the list of connections to learn about the different types of connections some tips for when to use each connection and maybe learn a few things you didn t know you could do Network connections Mobile network A mobile network connection allows your BlackBerry device to make calls and if you have a data plan use data services such as Internet browsing In some locations such as in a hospital or on an airplane you need to turn off your mobile network connection but usually you can just leave your mobile network connection on Wi Fi A Wi Fi network connection is another
4. a The website s identity has been verified by a domain validated certificate from a trusted certificate authority Some parts of the website are secure while other parts of the website are not 1 The website might be unsafe because the certificate is unknown Change Browser security settings In the Browser tap fj gt Ee gt Privacy and Security Security settings Remove History Items Specify how often your device automatically deletes information from your BlackBerry Browser history Private Browsing Keep your browsing information your history cached files cookies and so on only while a browsing session is open When you close the Browser the information is automatically deleted As well any settings that you change while in private browsing mode apply only during the session and Adobe Flash support is automatically turned off If your administrator has turned on BlackBerry Balance technology and you re using your work space you can t turn on private browsing Accept Cookies Cookies are used by some sites to send and receive information between the website and the Browser Cookies can be helpful as they allow websites to remember information about your preferences and user information but cookies can pose a security risk as well Clear Cookies and Other Data Clear some or all of your saved Browser data Clear History Clear your Browser history 182 User Guide Applications and features Change permi
5. Description Icon Email message E Text message BBM message 4 Facebook message y Twitter message in LinkedIn message te Phone call Notification messages from apps and services such as BlackBerry World Setup and activation Inserting the micro SIM card battery and media card Remove the battery door CAUTION To help preserve the finish take care not to forcefully bend the battery door To remove the battery door pull up the bottom of the battery door 21 User Guide Get started Insert or remove the micro SIM card CAUTION Your BlackBerry device is designed for use with a micro SIM card To avoid possible damage to your device do not insert a SIM card adapter into your device To insert the micro SIM card slide it into place as shown To remove the micro SIM card 1 Push the micro SIM card partly out by placing your index finger in the opening 2 Slide the micro SIM card out completely using either your index finger and thumb or by pressing on the top of the micro SIM card with your thumb Insert or remove the battery and a media card Before you start using your BlackBerry device it is recommended that you charge the battery The battery in the box that your device came in isn t fully charged 22 User Guide Get started A media card is optional If a media card is included it might already be inserted Do one of the following e To insert the battery align the contacts
6. User Guide Media File extension Supported video codec s Supported audio codec s FLAC FLAC Vorbis M4A AAC MIDI MIDI MKA _ AAC MP3 PCM MP3 MPEG 3 OGG a FLAC Vorbis QCP QCELP SPMID a SP MIDI WAV z PCM GSM WMA WMA 9 WMA 10 For information about media file extensions formats and codecs for your device visit www blackberry com docs smartphones and click Smartphones gt BlackBerry Smartphones gt Supported Media Troubleshooting Music I can t open a media file Make sure the file is in a format that your BlackBerry device supports 133 User Guide Media Videos Videos app at a glance 201 1 05 22T20 50 17 Change the video display Now Playing see screen Tap for options such as editing the video playing the Tap to go video on back to the another device main video and sharing the screen video over Recent email BBM Date View or YouTube Albums and more Play or Pause video Recent screen Depending on the app you re in see the media files that you recently watched listened to viewed added to your BlackBerry device and so on Album screen fo E or See the media files that you downloaded or uploaded to your BlackBerry device 134 User Guide Media Date screen See the videos and pictures that you took on your BlackBerry device organized by the date that you took them Watching your videos Tip If you see the unwatched indicator on a video thumb
7. What content is in my work space and my personal space If your administrator turns on BlackBerry Balance technology the device data apps and network access are separated so that you have a work space and a personal space Open work apps appear with a icon on the home screen Depending on the rules set by your administrator some apps and features might be available in your work space personal space or both The table below describes the default behavior for most apps Description Apps These apps are available only in your work space BlackBerry Work Drives and display work data e BlackBerry World for Work These apps are available only in your personal e BBM space and display personal data e BlackBerry Protect Depending on the rules set by your administrator BlackBerry Story Maker you might have access to work contacts in the e BlackBerry World Phone BBM and text messaging apps e Calculator e Camera e Clock e Compass e Facebook e Media card e Phone e SIM card e Smart Tags e Text messaging e Twitter 102 User Guide Description These apps and features are available in your work space and personal space Your work and personal data is displayed together These apps are available in your work space and personal space Depending on which space you open an app in you can access either your work data or personal data You can open two instances of these apps at the same time Can I use persona
8. 1 In the BlackBerry Hub tap the drop down list at the top of the screen 2 Set the View Only Priority Messages switch to On Tip You can also view only your priority messages by tapping Eq gt Priority Hub Add a message to or remove a message from the BlackBerry Priority Hub Adding messages to and removing messages from the BlackBerry Priority Hub helps your BlackBerry device learn which messages to highlight as priority in the future 1 In the BlackBerry Hub touch and hold a message To add a message to the BlackBerry Priority Hub tap e To remove a message from the BlackBerry Priority Hub tap p 2 In the dialog box choose a reason why the message is or isn t important 3 Tap OK Change the types of messages that are marked as priority By default if the sender of a message has the same last name as you or if a message is marked with high importance then those messages are included in the BlackBerry Priority Hub You can turn off each of these settings 1 In the BlackBerry Hub tap Jj gt EJ gt Priority Hub 2 Set the Sender has the Same Last Name as Me or Message Sent with High Importance switch to Off Turn off the BlackBerry Priority Hub 1 In the BlackBerry Hub tap ij gt 2 gt Priority Hub 2 Set the Priority Hub switch to Off View attachments sent to you You can quickly find the files sent to you and avoid searching through your messages In the BlackBerry Hub do one of the following e
9. 1 On your BlackBerry 7 device click Setup gt Device Switch 2 Click Using a Media Card gt Save Data 3 Complete the instructions on the screen 4 When the backup is complete remove the media card from your BlackBerry 7 device and insert it into your BlackBerry 10 device 5 On your BlackBerry 10 device on the home screen tap BM gt j3 6 Complete the instructions on the screen Note Email accounts and unsupported applications aren t transferred to your new device You can set up your email accounts on your new device in the BlackBerry Hub To download applications that weren t transferred to your new device visit the BlackBerry World storefront 41 User Guide Get started Transfer data to a new device using BlackBerry Protect To use this feature the BlackBerry Protect app must be installed on your previous BlackBerry device Your previous device must be running BlackBerry 7 1 or earlier You can use BlackBerry Protect to move supported data from your previous device to your new BlackBerry 10 device 1 On your previous device or using the BlackBerry Protect website back up your data 2 On your new device swipe down from the top of the home screen Tap Settings gt BlackBerry Protect 3 If necessary set the BlackBerry Protect switch to On Complete the setup process 4 Tap Restore Select your previous device as the device that you want to restore data from 5 Tap Restore Transfer data from an iPhon
10. 1 Tap 2 Tap Start 3 To start a new lap tap Lap Timer Set the timer 1 Tap 2 Touch and hold the dial outside of the clock face 3 Slide the dial around the clock face to your desired time 4 Tap Start Tip The dial allows you to set the timer in one minute increments To set the timer for a specific minute and second tap the time that appears in the middle of the clock face Scroll up or down to adjust the hours minutes and seconds that the timer is set for Change your timer tone 1 Tap 2 In the middle of the clock face tap the time 3 Tap Timer Tone 4 Tap a timer tone Tip To use music you have added or downloaded to your BlackBerry device tap Add Music 173 User Guide Applications and features World clock If you re a frequent traveller or if you have friends and family in different parts of the world you can add cities to the world clock screen to quickly see the time in a variety of cities around the world Add a city to the world clock screen 1 Tap K8 2 Tap Add 3 Enter a location 4 Tap a city Delete a city from the world clock screen 1 Tap K 2 Touch and hold a city 3 Beside a city tap fi Turn on bedside mode You can turn on bedside mode when you go to sleep so that you re not notified when you receive new messages In bedside mode any alarms that you set will still go off and your BlackBerry device displays the time dimly lit You can also cho
11. 2 Tap J 3 At the bottom of the Edit Contact screen tap Ring Tone and Notifications e Inthe Phone Ring Tone drop down list tap a ring tone e To use music as the ring tone in the Phone Ring Tone drop down list tap Browse Music On the Select Music screen tap the music that you want to use 4 Tap Back 5 Tap Save Turn off all ring tones and sounds 1 On the home screen swipe down from the top of the screen 64 User Guide Phone 2 Tap View and respond to Instant Previews You can use the Instant Previews feature to view previews of incoming email messages BBM messages text messages and more from any application on your BlackBerry device When a preview appears on your screen do one of the following e To view your message in the BlackBerry Hub tap the preview e To dismiss the preview tap x e To ignore the preview wait a few seconds until it disappears e To reply to a BBM message or text message without leaving the app that you re currently in tap g Turn off Instant Previews By default the Instant Previews feature is turned on 1 On the home screen swipe down from the top of the screen 2 Tap Sj Settings gt Notifications 3 Set the Instant Previews switch to Off Tip For some apps you can change your notification settings to only display the priority messages in an app as Instant Previews On the Notifications settings screen tap an application In the Instant Previews drop down list
12. 3 Tap Ey 4 Tap Ep Change the font or formatting e To change the font or formatting of text tap N e To change the number format in a cell highlight the cell and tap E Tip You can edit existing formulas by making changes to them in the text bar at the top of the screen Cut copy and paste a cell row or column Select a cell row or column Tap the selected cell row or column Tap Big or fi Double tap where you want to paste the item Tap E a fF OQO N 198 User Guide Documents and files Clear the contents of a cell 1 Tap a cell 2 Tap By Editing slideshows Edit a slideshow You can edit the content of slides in a presentation You can also change the font and formatting of the content on the slide e To edit text double tap a text box in a slide e To change the font or formatting tap Ey Jump to a slide 1 In the panel on the top frame e Slide your finger to the right to go back in the presentation e Slide your finger to the left to go forward in the presentation 2 Tap the slide that you want to jump to Reorder the slides 1 Touch and hold a slide in the top frame 2 When the device vibrates drag the slide to where you want to move it 3 Release the slide Hide or delete slides Tap a slide in the top frame e To hide a slide tap J e To delete a slide tap fi View a slideshow presentation When you view a presentation on your BlackBerry device yo
13. Connecting your devices using Mobile Hotspot mode is like connecting to a Wi Fi router you can use the Wi Fi connections on your devices but you don t need access to a Wi Fi network VPN connections You can connect your BlackBerry device to a virtual private network VPN over your mobile network or using a Wi Fi connection While your device is connected to the VPN you can send data to and receive data from the private network across the public network Turn on airplane mode In some places such as on an airplane or in a hospital you need to turn off all the connections on your BlackBerry device Airplane mode lets you quickly turn off your connections and when you re done using airplane mode turning off airplane mode restores the connections that were previously turned on 1 On the home screen swipe down from the top of the screen 2 Tap fe Settings gt Network Connections 214 User Guide Settings and options 3 Set the Airplane Mode switch to On Connect your device to an HDMI display 1 Using an HDMI cable connect your BlackBerry device to an HDMI display 2 Your device automatically detects the resolution of the HDMI display that your device is connected to However if you need to change the resolution on the home screen swipe down from the top of the screen Tap ESettings gt Display In the HDMI Display Mode drop down list tap the display mode that you want to use Mobile network Connect to the mobile
14. H 263 H 264 MJPEG MPEG 4 H 263 H 264 MPEG 4 H 263 H 264 MPEG 4 WMV 9 Media Supported audio codec s AAC MPEG 3 PCM AAC AMR QCELP AAC AMR AAC MPEG 3 PCM WMA AAC AMR FLAC Vorbis AAC MIDI AAC MP3 PCM MPEG 3 FLAC Vorbis QCELP SP MIDI PCM GSM WMA 9 WMA 10 For information about media file extensions formats and codecs for your device visit www blackberry com docs smartphones and click Smartphones gt BlackBerry Smartphones gt Supported Media 137 User Guide Media Troubleshooting Videos I can t open a media file Make sure the file is in a format that your BlackBerry device supports BlackBerry Story Maker About BlackBerry Story Maker The BlackBerry Story Maker lets you make your own story in the form of a movie using pictures and videos that are saved on your BlackBerry device Preview a story in BlackBerry Story Maker Tap an existing story Creating and editing stories Create a story using BlackBerry Story Maker Tap Create New Story Tap E or Fa Tap the pictures and videos that you want to include in your story Tap Next Select the song for your story s soundtrack Tap Next Type in the titles and credits that you want to appear in your story Tap Done If necessary tap a theme NO oO fh WO ND When you re finished to save the story tap ico Tip If you entered an album to select pictures and videos you can tap R to go back and add p
15. Tip If you zoom in to the picture and then set it as your wallpaper the zoomed in part of the screen is what will appear as your wallpaper Set an alarm Tap Set the Alarm switch to On Touch and hold the dial outside of the clock face Slide the dial around the clock face to your desired time a hr Q N a To save the alarm time tap anywhere on the screen Tip The dial allows you to set the alarm for five minute increments To set the alarm for a specific minute tap the alarm time at the bottom of the screen Tap the Alarm Time drop down list and scroll up or down to adjust the time that the alarm is set for Bookmark a favorite webpage On a webpage tap ij gt A 37 User Guide Get started Where do find customer support Get support for your BlackBerry smartphone by clicking one of the links below wR Visit blackberry com support for self help resources such as manuals and knowledge base articles Watch videos to learn how to set up or use features on your device Find answers or post your own question on community forums Share tips and solutions on social networks and BlackBerry blogs Visit blackberry com contactfor information about who to call for warranty information billing repairs or technical support Testing your device hardware You can check that your device hardware is working properly by using the BlackBerry Virtual Expert app The BlackBerry Virtual Expert app guides you
16. a GPS connection 147 User Guide Maps and locations 148 User Guide Applications and features Applications and features Remember Collecting and organizing tasks notes and more with the Remember app BlackBerry Remember is a productivity app for collecting managing and categorizing the information that you want to remember With the Remember app you can sort your information as entries in folders categorize the entries with tags record voice notes that are related to the entries and add due dates to entries so that you don t forget to complete a task For example if you re planning a trip to Paris you can create a folder called My Trip to Paris in the Remember app As you re browsing the Internet on your device you can send trip related websites to the folder When you remember something you need to do before the trip you can add a to do item to the folder and add a due date to the item so that you don t forget about it Everything you need to remember about the trip is in one place The Remember app is designed to sync with the accounts that you add to your BlackBerry device If you added a work email account to your device your tasks and notes from your work account are kept in sync with the Remember app in the Tasks and Notes folders and your flagged messages are synced in the Flagged folder If you added an Evernote account to your device you can access your Evernote notebooks in the Remember app and sync your Reme
17. computer and isn t delivered to your device If you follow the steps to reset your password on your device the password reset email will be delivered to your device Complete the instructions in the email to reset your BlackBerry ID password What is the difference between my BlackBerry ID username and screen name Your BlackBerry ID username is the email address that you use when you log in using your BlackBerry ID The BlackBerry ID screen name is the name that appears when you submit app reviews in the BlackBerry World storefront Why do I need to re enter my BlackBerry ID password After a certain amount of time if you aren t actively using the app or service that supports BlackBerry ID you might be prompted to re enter your password For example you might be prompted to re enter your BlackBerry ID password before you download apps from the BlackBerry World storefront You might also be required to re enter your BlackBerry ID if you change any of your BlackBerry ID information delete all of the data on your BlackBerry device or update the software on your device Can I sign out of BlackBerry ID and sign in with a different BlackBerry ID You can only sign in with one BlackBerry ID on your BlackBerry device If you want to sign out and then sign in with a different BlackBerry ID you must delete all of the data from your device Troubleshooting wizard need help with my BlackBerry ID The troubleshooting wizard guides you through a se
18. if push email isn t supported in the Sync Interval drop down list tap an option e To change the number of messages that are initially synced to your device in the Initial Retrieval Amount drop down list tap an option 3 Tap Done Add a CalDAV or CardDAV account Make sure you know the following information e Your username and password e The email address associated with the account e The server address for the account You can add a CalDAV or CardDAV account to sync calendar events or contacts respectively 1 In the Add Account screen tap Fa gt CalDAV or CardDAV 2 Enter the account information 3 Tap Done Before you switch devices For information about how to switch to a BlackBerry device from an older BlackBerry device or a third party device visit www blackberry com deviceswitch Learn what transfer options are available to you The types of data transferred depends on the transfer method you use and the type of smartphone you re transferring data from Data transferred might include some settings phone history pictures music browser bookmarks and so on For a list of the type of data that is transferred visit www blackberry com deviceswitch e Switching from BlackBerry Device Software 5 0 or later On a computer you can use BlackBerry Link to switch devices Learn how to switch devices using BlackBerry Link e Switching from BlackBerry 7 0 or BlackBerry 7 1 You can use a media card on your device to sw
19. tap Priority Only Respond directly to Instant Previews You can use the Instant Previews feature to reply to your BBM and text messages without leaving the app that you re currently in While you re responding to a preview incoming messages outside of the current conversation aren t displayed as Instant Previews notifications Instead incoming messages are displayed according to your notification settings 1 To respond to Instant Previews do one of the following e Tap the icon e Press any key on the keyboard 2 Type your message 3 Tap Send or press Pag 65 User Guide Phone About Lock Screen Notifications You can use the Lock Screen Notifications feature to view the first few lines of your most recent email messages BBM messages text messages and more on your BlackBerry device without having to unlock it Turn off Lock Screen Notifications 1 On the home screen swipe down from the top of the screen 2 Tap Ee Settings gt Display 3 Set the Lock Screen Notifications switch to Off View Lock Screen Notifications 1 To unlock your BlackBerry device swipe up from the bottom of the screen to the middle of the screen 2 To view the Lock Screen Notifications tap the notification icon Tip To collapse the Lock Screen Notifications view so that only the notification icons are visible swipe left or tap an icon Troubleshooting Ring tones sounds and alerts My device doesn t ring or vibrate when I
20. 149 Calendar ss eins e a EAE a A aae E aa a E a a AE 153 COMM ACTS AT TAT a E E E E E E ee dendestdeccse epee cehasatins 163 OC P E E E E A E ETT 170 eo re A E E E E E E E E E E E ene nin E nnn E e E 176 Browsere e ea E E E a aaa Ea e Eea a E E A a Eaa AO E aE 177 EEE A E E E E E E E T E T A E E E 183 VOICE CONTON E a TA A E E T 186 E T A NA E TEE E E A A E A E A 191 Organizing aP pS se seenen aaa a e Ea a a e a E e E a a E A 193 Do cum ntsand MeS ssssisa aasar hapina asara ea Ea aiaa raaa Ar aana aaa sidani anaana 195 Broten aee a T a E 195 File Manage inpe a AAR a R Ea 200 Storage space and media CAI eeeescceeescceeeseeeeeeeeeecaeeeecaeeeesaeeeesaeeeesaeeesaaeeeaaaeeseaaeesagasesseaeeseeaseneeneeeees 204 Settings AN OPllONS sic sc secssseeen ies ccccsscsnacacesteenesdeene des scaceeenqsces soeadad ecnncduueeuenncessesessdasncccasacnceceexsaeessaeeendden 211 COMIMECTIONS eee r EE TEES ERE EE NEEE S SEEE EE 211 SoftWare Upda t S sspnaet rrini nanna DE ARREA KAA Aa Eda aa EKPA at vactenceeeedvassanitansate AAAF aaia 230 EE e i e E E E E A E E A 230 koypoad and Ty DUNG essien apioa scout aa E SEEE ia Aa aR ia 232 Battery and POWO cries nioen disered jaets tee anA NESES Era cde seid elas EI NEERA ia aS 239 aeee ola E E ccd eck TE A E T E TT 246 BlackBerry Link features on your COVICE 00 2 ee eeeeeeeeeeenneeeeeeeeaeeeeeeeeaaeeeeeeeaaaeeeeeeaaeeeeeseeaaeeeeeeenaeeeeeeeneeenens 256 Legal MOCO ie 205 icsssctcececees cncceccsscncenensscencve
21. 3 Tap Change Password Change your BlackBerry ID information You can change your username screen name first name or last name 1 On the home screen swipe down from the top of the screen 2 Tap fe Settings gt BlackBerry ID 3 Tap YA Tutorial Creating a BlackBerry ID on a BlackBerry 10 device This tutorial provides you with the opportunity to see and then practice creating a BlackBerry ID ona BlackBerry 10 device Note This tutorial is available in English only Start the tutorial http docs blackberry com tutorials help en 110 User Guide Passwords and security Tutorial Signing in with a BlackBerry ID on a BlackBerry 10 device This tutorial provides you with the opportunity to see and then practice signing in with a BlackBerry ID on a BlackBerry 10 device Note This tutorial is available in English only Start the tutorial http docs blackberry com tutorials help en Using your BlackBerry ID to switch devices Using your BlackBerry ID on a new device When you switch to a new BlackBerry device during setup you will be prompted to enter your BlackBerry ID username and password It s important to use the same BlackBerry ID that you used on your previous device since many of your apps and settings are associated with your BlackBerry ID For instance when you use your existing BlackBerry ID on your new device you can reinstall apps that you downloaded on your previous device from the BlackBerry World sto
22. Accounts 3 If you already added an account to your device tap to add another account Add a personal email account On the Add Account screen tap Email Calendar and Contacts Enter the email address Tap Next Enter the password for the account Tap Next Change any additional settings for example the types of content to sync with your device N Oo oO Ff OD Tap Done Add a social networking or Evernote account You can add a Facebook Twitter LinkedIn or Evernote account to your device When you add an Evernote account to your device your Evernote notebooks are available in BlackBerry Remember 1 On the Add Account screen tap Facebook Twitter LinkedIn or Evernote 2 Enter your account information e f necessary change any sync settings e If you re adding a Facebook account to change when you re reminded about friends birthdays in the Birthday Reminders drop down list tap a reminder option 3 Tap Done If necessary tap Authorize Add a work account supported by BlackBerry Enterprise Service 10 If your organization uses BlackBerry Enterprise Service 10 you can add your work account to your device and take advantage of features like BlackBerry Balance If you organization hasn t upgraded to BlackBerry Enterprise Service 10 and is using BlackBerry Enterprise Server 5 or earlier you can still add your work account and have it use Microsoft Exchange ActiveSync For more information cont
23. Aim Andrew Paterson Research In Motion B Pp ePOZErx rOrm ON Sy E lt cuwes Filter contact types such as BBM Sete Facebook and Twitter Search Adda contacts contact Adding contacts Swipe down to change settings Tap a contact for details social updates and shared activities Press and hold a contact for options such as sharing Set up email or other types of accounts on your device You can add email accounts social networking accounts such as Facebook Twitter and LinkedIn or even an Evernote account to your device 1 On the home screen swipe down from the top of the screen 2 Tap Ee gt Accounts 163 User Guide Applications and features 3 If you already added an account to your device tap 2 to add another account Add a personal email account On the Add Account screen tap Email Calendar and Contacts Enter the email address Tap Next Enter the password for the account Tap Next Change any additional settings for example the types of content to sync with your device N Oo oO Ph OD Tap Done Add a social networking or Evernote account You can add a Facebook Twitter LinkedIn or Evernote account to your device When you add an Evernote account to your device your Evernote notebooks are available in BlackBerry Remember 1 On the Add Account screen tap Facebook Twitter LinkedIn or Evernote 2 Enter your account information e
24. BlackBerry Hub GEA BlackBerry Keyboard Your BlackBerry device is designed to learn what you tend to say and where in a sentence you tend to say it Your device uses this information to try to predict what word you might type next and displays suggested words on the BlackBerry Keyboard Simply flick the word up onto the screen to type efficiently with just one hand You can even type in two or more languages at once For more information see Keyboard and typing and Language BBM Video with Screen Share Have face to face video conversations with your BBM contacts over HSPA 4G LTE and Wi Fi networks Start BBM Video from the Phone or the Contacts app or switch from a BBM chat to a BBM Video conversation by simply tapping an icon You can even share your screen with your contact by tapping an icon and show your photos or presentations while you continue talking For more information see BBM Video User Guide Get started Iaj Camera and Time Shift mode Your BlackBerry device has front and rear cameras for taking high resolution pictures and recording HD videos You can open the camera from the home screen and take a picture or record a video quickly by tapping anywhere on the screen Time Shift mode captures several milliseconds before and after your picture so you can pinpoint the best frames to create the perfect shot For more information see Camera Ks BlackBerry Story Maker BlackBerry Story Maker allows you to combine yo
25. BlackBerry Hub tap ij gt 2 gt Secure Email 2 If necessary tap the NNE tab 3 Set the NNE switch to On Sign or encrypt a message You must use a work email account that supports S MIME protected messages or IBM Notes mail encryption to send a signed or encrypted email message 1 When you compose a message slide your finger down on the screen 2 In the drop down list tap a signing or an encryption option Tip You can change the default email security used for messages you send For example if you use S MIME to protect your messages you can send clear signed messages that can be opened by any email application or opaque signed messages that can be opened only by email applications that support encryption In the BlackBerry Hub tap H gt gt Secure Email If necessary tap S MIME or NNE Change the email security settings Secure email icons Icon Description A The email is digitally signed A The email is encrypted O The digital signature was successfully verified There is not enough information to verify the digital signature Q The digital signature failed verification A certificate is attached to the email 81 User Guide Messages Icon Description The certificate chain is trusted The importing of the certificate failed There is an error with the certificate chain The certificate chain has expired The certificate chain is not trusted The certificate chain has been revoked Tips
26. BlackBerry Screen Reader from reading back information while you re on a call 1 On the home screen swipe down from the top of the screen 2 Tap fej Settings gt Accessibility 3 Tap Screen Reader 4 Set the Silent on Calls switch to On Turn on or turn off Keyboard Echo Make sure you re saying what you think you are saying The Keyboard Echo feature reads information back to you when you re typing in a text field On the home screen swipe down from the top of the screen Tap Ee Settings gt Accessibility Tap Screen Reader Tap Keyboard Echo a A O N In the drop down list tap None Characters Words or Characters and Words Change the language that the BlackBerry Screen Reader uses If you speak more than one language your BlackBerry Screen Reader can too You can quickly change the TTS language if you re reading web content or email in a different language than the preferred language that you set for your BlackBerry device 1 On the home screen swipe down from the top of the screen 2 Tap fe Settings gt Accessibility 250 User Guide Settings and options 3 Tap Screen Reader 4 Inthe TTS Language drop down list tap a language BlackBerry Screen Reader gestures The BlackBerry Screen Reader uses a combination of gestures that are used in other apps on your BlackBerry device and gestures that are specific to the BlackBerry Screen Reader Gestures that start at the edges of the screen su
27. BlackBerry email account normally in the format user lt serviceprovider gt blackberry com on a previous BlackBerry device to continue to receive messages for that account on your BlackBerry 10 device you must set up a forwarding email address and then add that email address to your device On the Add Account screen tap Email Calendar and Contacts Enter the email address Tap Next Enter the password for the account Tap Next On the Forwarding screen complete the fields to add a forwarding email address NO oO fh WD Tap Next Note It can take 5 to 15 minutes before your email is forwarded to the forwarding email address To receive your BlackBerry email on your device make sure that you add the forwarding email account to your device Add an IMAP or POP email account Make sure you know the following information from your email service provider or administrator e Messaging server type POP or IMAP 25 User Guide Get started e Incoming and outgoing messaging server address e Incoming and outgoing messaging server port numbers e Incoming and outgoing messaging server SSL settings Note To increase the activation speed of IMAP email accounts it is recommended that you enter the IMAP Path Prefix For more information contact your administrator 1 On the Add Account screen tap FS gt IMAP or POP 2 Enter the account information e To set how frequently your BlackBerry device checks for new messages
28. Change any additional settings for example the types of content to sync with your device 69 User Guide Messages 7 Tap Done Add a social networking or Evernote account You can add a Facebook Twitter LinkedIn or Evernote account to your device When you add an Evernote account to your device your Evernote notebooks are available in BlackBerry Remember 1 On the Add Account screen tap Facebook Twitter LinkedIn or Evernote 2 Enter your account information e f necessary change any sync settings e f you re adding a Facebook account to change when you re reminded about friends birthdays in the Birthday Reminders drop down list tap a reminder option 3 Tap Done If necessary tap Authorize Add a work account supported by BlackBerry Enterprise Service 10 If your organization uses BlackBerry Enterprise Service 10 you can add your work account to your device and take advantage of features like BlackBerry Balance If you organization hasn t upgraded to BlackBerry Enterprise Service 10 and is using BlackBerry Enterprise Server 5 or earlier you can still add your work account and have it use Microsoft Exchange ActiveSync For more information contact your administrator Make sure you know the following from your administrator e Your username e Your enterprise activation password e Server name 1 On the Add Account screen tap J gt Work Account 2 Enter the username activation password and server address
29. Control language 1 On the home screen swipe down from the top of the screen 2 Tap fejSettings gt Voice Control 3 In the Language drop down list tap a language Change the voice recognition mode The Voice Control app has two voice recognition modes When you choose Voice Dialing Only you can use the Voice Control app in more languages but you will be unable to use many features such as searching your BlackBerry device and the Internet booking appointments and sending messages When you choose Voice Recognition you can use all of the features that the Voice Control app supports 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Voice Control 3 In the Voice recognition mode drop down list tap Voice Dialing Only or Voice Recognition Change your voice response settings When you say commands you can set the Voice Control app to respond to you and confirm your command or ask for the next command 1 On the home screen swipe down from the top of the screen 2 Tap Ee Settings gt Voice Control 3 Do any of the following 190 User Guide Applications and features e To turn on or turn off voice responses in the Hear voice feedback drop down list tap Always or Never e To hear voice responses only when you re not using a headset in the Hear voice feedback drop down list tap Handset Only Games Change your Games profile When you create your profile the Games app fills
30. IS and AS AVAILABLE and without condition endorsement guarantee representation or warranty of any kind by BlackBerry Limited and its affiliated companies BlackBerry and BlackBerry assumes no responsibility for any typographical technical or other inaccuracies errors or omissions in this documentation In order to protect BlackBerry proprietary and confidential information and or trade secrets this documentation may describe some aspects of BlackBerry technology in generalized terms BlackBerry reserves the right to periodically change information that is contained in this documentation however BlackBerry makes no commitment to provide any such changes updates enhancements or other additions to this documentation to you in a timely manner or at all This documentation might contain references to third party sources of information hardware or software products or services including components and content such as content protected by copyright and or third party websites collectively the Third Party Products and Services BlackBerry does not control and is not responsible for any Third Party Products and Services including without limitation the content accuracy copyright compliance compatibility performance trustworthiness legality decency links or any other aspect of Third Party Products and Services The inclusion of a reference to Third Party Products and Services in this documentation does not imply endorsement by Bl
31. J gt IMAP or POP 2 Enter the account information e To set how frequently your BlackBerry device checks for new messages if push email isn t supported in the Sync Interval drop down list tap an option e To change the number of messages that are initially synced to your device in the Initial Retrieval Amount drop down list tap an option 3 Tap Done Add a CalDAV or CardDAV account Make sure you know the following information e Your username and password e The email address associated with the account e The server address for the account You can add a CalDAV or CardDAV account to sync calendar events or contacts respectively 1 In the Add Account screen tap FS gt CalDAV or CardDAV 2 Enter the account information 3 Tap Done Subscribe to a public calendar on your device Make sure you have the address for the public calendar in iCalShare ICS format You can add a public calendar that uses the ICS format to your BlackBerry device so that you can see that calendar in the Calendar app When the owner of the calendar makes changes to events the changes are synced to your device Only the owner can change events in a public calendar On the home screen swipe down from the top of the screen Tap fe gt Accounts gt R gt Subscribed Calendar In the Calendar Name field enter a name for the calendar In the Server Address field enter the address for the public calendar in ICS format a fF O N
32. Microsoft Outlook or Apple iCal try using BlackBerry Link to sync the calendar info on your computer with your BlackBerry device For more information see the BlackBerry Link help If your calendar still isn t in sync try removing and re adding the account that the calendar is associated with can t reply to or send meeting invitations Check that you added an email account that has an integrated calendar Some accounts might not include a calendar feature New or updated events aren t appearing in my calendar You might need to refresh your calendars In the Calendar app swipe down from the top of the screen Tap fA 162 User Guide Contacts About the Contacts app Applications and features When you add contacts to your BlackBerry device connecting with them is easy The Contacts app is integrated with the BlackBerry Hub the BlackBerry Calendar and other apps so you can quickly add contacts to relevant messages and events or share your pictures and videos If you added an email account or social networking account to your device contacts from those accounts can appear in your contact list It s simple to find the people that you want to connect with because your device automatically merges contacts who share first and last name email addresses or mobile phone numbers Contacts at a glance All Contacts Favourites Favorites Ahmed Farrakha The Astonishing Tribe Alex Kinsella Tungle Andrea
33. Music Share your music quickly and easily with your contacts Wirelessly play your music on home entertainment equipment Videos 18 User Guide Icon as FF CO F E You Get started Description View edit and share videos that you take with the Camera app or that are saved on your device Wirelessly play your videos on home entertainment equipment Story Maker Create and share a movie that you make using pictures videos and music on your device Facebook View your Facebook notifications upload photos and videos and check in to Places Twitter Follow the stories ideas and opinions that interest you by sending and receiving short messages known as tweets LinkedIn Build and connect with your professional network and get access to ideas and opportunities for your career Maps Search for places get turn by turn directions and save favorite places Games Find games to download and play Add your friends so that you can view their games or challenge them to a game YouTube Share your videos with friends family and the world Voice Control Speak your commands to make a call send messages search the Internet and more Clock Track the time using a world clock stopwatch timer and alarm clock 19 User Guide Icon E m Y e e ba Get started Description Calculator Perform calculations using a standard and scientific calculator tip calculator and unit conv
34. OR PERFORMANCE OR NON PERFORMANCE OF ANY SOFTWARE HARDWARE SERVICE OR ANY THIRD PARTY PRODUCTS AND SERVICES REFERENCED HEREIN INCLUDING WITHOUT LIMITATION ANY OF THE FOLLOWING DAMAGES DIRECT CONSEQUENTIAL EXEMPLARY INCIDENTAL INDIRECT SPECIAL PUNITIVE OR AGGRAVATED DAMAGES DAMAGES FOR LOSS OF PROFITS OR REVENUES FAILURE TO REALIZE ANY EXPECTED SAVINGS BUSINESS INTERRUPTION LOSS OF BUSINESS INFORMATION LOSS OF BUSINESS OPPORTUNITY OR CORRUPTION OR LOSS OF DATA FAILURES TO TRANSMIT OR RECEIVE ANY DATA PROBLEMS ASSOCIATED WITH ANY APPLICATIONS USED IN CONJUNCTION WITH BLACKBERRY PRODUCTS OR SERVICES DOWNTIME COSTS LOSS OF THE USE OF BLACKBERRY PRODUCTS OR SERVICES OR ANY PORTION THEREOF OR OF ANY AIRTIME SERVICES COST OF SUBSTITUTE GOODS COSTS OF COVER FACILITIES OR SERVICES COST OF CAPITAL OR OTHER SIMILAR PECUNIARY LOSSES WHETHER OR NOT SUCH DAMAGES WERE FORESEEN OR UNFORESEEN AND EVEN IF BLACKBERRY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN YOUR JURISDICTION BLACKBERRY SHALL HAVE NO OTHER OBLIGATION DUTY OR LIABILITY WHATSOEVER IN CONTRACT TORT OR OTHERWISE TO YOU INCLUDING ANY LIABILITY FOR NEGLIGENCE OR STRICT LIABILITY THE LIMITATIONS EXCLUSIONS AND DISCLAIMERS HEREIN SHALL APPLY A IRRESPECTIVE OF THE NATURE OF THE CAUSE OF ACTION DEMAND OR ACTION BY YOU INCLUDING BUT NOT LIMITED TO BREACH OF CONTRACT NEGLIGENCE TORT STRICT LIABILITY OR ANY OTH
35. On the home screen swipe down from the top of the screen 2 Tap Ej Settings gt Security and Privacy gt Application Permissions e To view permissions for a particular app tap an app e To view which apps use a particular permission tap All Permissions Tap the permission that you want 3 To turn on or turn off a permission tap the switch Tip If an app isn t working as you expect it to consider setting all of the permissions the app requests to On Securing your email You can digitally sign or encrypt messages if you use a work email account that supports S MIME protected messages or IBM Notes email encryption on your BlackBerry device Digitally signing or encrypting messages adds another level of security to email messages that you send from your device Digital signatures are designed to help recipients verify the authenticity and integrity of messages that you send With S MIME protected messages when you digitally sign a message using your private key 94 User Guide Passwords and security recipients use your public key to verify that the message is from you and that the message hasn t been changed Encryption is designed to keep messages confidential With S MIME protected messages when you encrypt a message your device uses the recipient s public key to encrypt the message Recipients use their private key to decrypt the message Your BlackBerry device supports keys and certificates in the following file format
36. Touch and hold a file or folder 2 Tap ii 3 Navigate to where you want to copy the file or folder 4 Tap Paste Working with files stored in the cloud Retrieve files saved to the cloud If you are logged in to a cloud application on your BlackBerry device you can use File Manager to access files that you have stored in the cloud To retrieve a file you have saved to the cloud 202 User Guide Documents and files 1 Tap E 2 Tap a cloud application Save a file to your device When you pin a file it is saved to your BlackBerry device so you can view the file even when you re not connected to a mobile or wireless network If a file is not pinned it is not available when you re offline To pin or unpin a file to your device Touch and hold a file that is stored in a cloud application e To pina file tap EJ e To unpin a file tap EJ Synchronize a file with the cloud If you have edited a pinned file while offline you can use the Sync Now option when you reconnect to a wireless network to ensure that the file is synchronized with the cloud before other files are synchronized To force the synchronization of a file 1 Touch and hold a file 2 Tap fa Tip If the K option isn t available to you in the menu your file is synchronized with the cloud Change cloud application settings You can change your settings for items like the back up options and network usage for your cloud applications When you enable back
37. a file on a selected DLNA Certified device e Media Sharing In the Media Sharing settings if you selected a DLNA Certified device to share media files with the device that you selected will be able to wirelessly access your media files Tip For more information about DLNA Certified devices visit www dina org Play or view your media file on a DLNA Certified device Your DLNA Certified device must be a Digital Media Renderer You can wirelessly play or view media files saved on your BlackBerry device on supported DLNA Certified devices such as computers TVs or other home entertainment equipment Pictures and videos can also be viewed on supported HDMI displays Tip To find out if the device that you re trying to play or view a media file on is DLNA Certified or for more information about DLNA Certified devices visit www d na org 1 Open a media file 2 Tap H 139 User Guide Media 3 Tap Ei 4 Select a device to play or view the media file on To play or view other media files while still connected to the DLNA Certified device tap K and select a media file To stop playing or viewing the media file on the DLNA Certified device tap ZS Share your media files with DLNA Certified devices e Your DLNA Certified device must be a Digital Media Player e Your BlackBerry device must be connected to the same Wi Fi network as the device that you want to share the media files with You can use the Media Sharing options i
38. airplane mode is off If airplane mode is on the option to turn on the mobile network is unavailable To turn off airplane mode swipe down from the top of the home screen Tap Settings gt Network Connections Set the Airplane Mode switch to Off e Check that the connection to the wireless network is turned on To check your connection on the Settings screen tap Network Connections gt Mobile Network Check that the Mobile Network switch is set to On e Check that your BlackBerry device is connected to your wireless service provider s network If you switched wireless networks manually your BlackBerry device remains connected to that wireless network until you select your wireless service provider s network again e If your device uses a SIM card verify that it is correctly inserted into your device e f your device normally connects to a CDMA network and your device supports international roaming check that your device is in roaming mode and that your SIM card is correctly inserted into your device Wi Fi Connect to a Wi Fi network When you connect to a Wi Fi network your BlackBerry device saves the network information The next time you re within range of the saved Wi Fi network if Wi Fi is turned on your device connects automatically On the home screen swipe down from the top of the screen Tap Wi Fi If the Wi Fi switch is Off set it to On Tap a network A O N a e f the screen requesting a password appear
39. and to the left with two fingers Quickly swipe down and then slide up with one finger Quickly swipe up and then slide down with one finger Using BlackBerry Screen Reader Quick Settings mode With the Quick Settings mode you can change frequently changed settings and access additional BlackBerry Screen Reader features When you enter Quick Settings mode you have 3 seconds to 252 User Guide Settings and options complete a task If you don t complete a task the device automatically exits the mode and vibrates briefly to notify you When you enter Quick Settings mode a vertical list of tasks appears You can use the following gestures to interact with the list Task Access Quick Settings mode Select an item Switch on or switch off an item Select an item from a list Select an item from a list using Discovery mode Change speech volume Change speech verbosity Change speech speed Rewind speech Spell the word Gesture Swipe down and to the right with one finger Tap with one finger After the selection is made the device exits Quick Settings mode Tap with one finger to turn on or turn off the switch After 3 seconds the device automatically exits Quick Settings mode Tap with one finger to move between the choices Each tap moves you to the next choice When you get to the last item in the list the next tap returns to the top of the list After 3 seconds the device automatically exits Quick Se
40. caller that is a BBM contact or to any caller that has a mobile number listed in your contact list 1 In the Phone app swipe down from the top of the screen 2 Tap ej gt Priority Calling 3 Set the Reply Now switch to On Once you ve turned on the Reply Now feature you can also edit the default Reply Now messages Set up your fixed dialing numbers When you set up and use fixed dialing numbers you can only make calls and send text messages to the phone numbers that you added to the fixed dialing numbers list For example if you give your BlackBerry device to your child to use you can limit the phone numbers that your child can call To use fixed dialing numbers your service provider must set up your micro SIM card for this feature Depending on your wireless service provider this feature might not be supported In the Phone app swipe down from the top of the screen Tap ej gt Fixed Dialing Numbers Set the Fixed Dialing Numbers switch to On Enter the SIM security code provided to you by your service provider Tap OK Tap Add Number Type a name and phone number NOOh OD View your call summary If you re concerned about your wireless voice usage you can monitor the time you have spent on the phone on the Call Summary screen 1 In the Phone app swipe down from the top of the screen 2 Tap fej gt Call Summary To reset the call times on your Call Summary screen tap GA 59 User Guide Pho
41. can customize your BlackBerry device to help suit your needs For example you can magnify the screen use your hearing aid with your device and change the font size 1 On the home screen swipe down from the top of the screen 2 Tap Ee Settings gt Accessibility 3 Change your settings Turn on Magnify mode You can use Magnify mode to enlarge the information on your BlackBerry device screen You can zoom in to or zoom out from the screen even if you use an application that doesn t normally support zooming 1 On the home screen swipe down from the top of the screen 2 Tap fe Settings gt Accessibility 3 Set the Magnify Mode switch to On The information on the screen immediately appears larger 4 To move around the magnified screen use two fingers to move the screen in whatever direction you want to go 246 User Guide Settings and options Customize the magnification level When you use Magnify mode you can customize the level of magnification on the screen To adjust the magnification without leaving your current screen in magnification mode do one of the following e To increase the magnification zoom in by sliding your fingers apart e To decrease the magnification zoom out by sliding your fingers together If you reach the maximum magnification your BlackBerry device vibrates DESIGN Temporarily turn off Magnify mode There may be times when you want to temporarily turn off the magnification
42. clear your history cookies and other website data Error messages Media card If your BlackBerry device detects a possible problem or issue with your media card you can view more details about the error in your Storage and Access settings Your media card isn t recognized The media card might be in an unreadable format Consider formatting the media card CAUTION Media card data is deleted when you format a media card Media card is password protected A password is blocking access to the media card and data stored on it Insert a media card into your BlackBerry device that isn t password protected Your media card is read only You can view and open files on the media card You can t move delete or modify the files on the media card Your media card isn t responding The media card isn t communicating with your BlackBerry device Consider using a different media card No media card was found Make sure that there is a media card in your BlackBerry device and that it s inserted properly 209 User Guide Documents and files Troubleshooting Storage space My device isn t recognized when I connect it to my computer If your computer doesn t automatically detect your BlackBerry device try the following e Check the USB cable and points of connection e On the home screen swipe down from the top of the screen Tap Settings gt Storage and Access Depending on the operating system on your computer change USB Connecti
43. company s phone number and extension will be dialed automatically when you call that contact 1 In the Phone app swipe down from the top of the screen 2 Tap Ee gt Smart Dialing e To change the default country code or area code tap Country Code or Area Code e To set a company s extension access number tap Set your Extension Access Number Tap any of the drop down lists to change other smart dialing options Turn on Priority Calling If you have multiple phone lines or if your work phone is associated with your BlackBerry device using the BlackBerry MVS Client you can make calls with the phone line you want using the Priority Calling feature With Priority Calling you can assign a phone line or app to use when you make calls 1 In the Phone app swipe down from the top of the screen 2 Tap Ee gt Priority Calling 3 Set the Use Priority Calling switch to On 58 User Guide Phone To choose your phone line when you make a call on the Calls screen tap the Select Line drop down list To use a specific phone line tap a phone line To automatically use your mobile line when you re connected to a mobile network tap Use the Priority Line Turn on the Reply Now feature You ll never have to excuse yourself from a meeting or conversation to answer the phone again With the Reply Now feature you can send a brief message to a caller when you ignore or decline an incoming phone call You can send a Reply Now message to any
44. conference call without dialing the various numbers and conference call bridges Tip You can save your conference call details in the BlackBerry Calendar app settings so that you don t have to manually add the details to each conference call meeting 1 When you create or change an event tap any of the icons at the top of the screen 2 In the Conference drop down list do one of the following e To add new conference call details to your event tap Add Bridge Enter a name for the conference call and the phone numbers and access codes Tap Save e f you have conference call details saved in your Calendar app settings tap a conference call bridge Hide a calendar You can temporarily hide calendars from the main view in your Calendar app 1 In the Calendar app swipe down from the top of the screen 2 Tap fi 3 Clear the check box beside the calendar that you want to hide Change or delete an event If you re the organizer of an event you can change or delete it In the Calendar app touch and hold an event 159 User Guide Applications and features e To change an event tap Z Make your changes Tap Save e To delete an event tap fi Join a conference call from a meeting reminder If a meeting in your calendar includes conference call info you might be able to join the call with one tap instead of dialing the conference call numbers manually In the meeting reminder tap Join Now Save conference call details in th
45. cons dea teusuedseuctdsnecescdeennadeoenenndex seeexedectduessacduqeeennereasaxenndcuseeeeanceds 259 User Guide Get started Get started Getting to know your device New in this release Introducing BlackBerry 10 OS version 10 2 amp BlackBerry Hub Priority View You can change the view in the BlackBerry Hub to show the most important messages and notifications as specified in a set of prioritization rules for example messages from people who are attending an upcoming meeting with you Attachment View You can filter the view in the BlackBerry Hub to show the message attachments that you receive Attachments that are associated with a work space account are not shown when the work space is locked With Instant Preview notifications you can view email BBM messages text messages and more almost anywhere on your device You can also reply to your BBM and text messages without leaving your current app For more information see BlackBerry Hub and Ring tones sounds and alerts tm BlackBerry Keyboard Keyboard feedback enhancements On devices with a touch screen keyboard the tone for key presses on shift symbol and delete keys are different so you can distinguish the keys from regular key presses When you select text for editing a menu appears on the screen to enable you to cut copy and paste text more quickly For more information see Keyboard and typing Camera Face detection The camera detects faces in the
46. do one of the following e To view entries that have the same tags across all of your folders on the Remember folder screen tap i gt El In the All Entries drop down list at the top of the screen tap a keyword that has been added as a tag e To view entries that have the same tags and are in the same folder tap the folder In the drop down list at the top of the screen tap a keyword that has been added as a tag Troubleshooting Remember app can t add due dates tags voice notes or attachments to an entry If your entry is in a folder that s synced with an email account or an Evernote account that you added to your BlackBerry device you might not be able to add due dates tags or attachments to the entry Try moving the entry into a new folder can t send something to the Remember app Some items such as calendar events can t be sent directly to BlackBerry Remember You should be able to send photos videos audio files websites contacts and Documents To Go files to the Remember app You might not be able to share certain items into folders that are synced with a work account can t open a folder in the Remember app If your device is set up to use BlackBerry Balance you might need to enter your work space password to access all of your folders and entries 1 In the Remember app at the top of the screen tap Work Space is Locked 2 Enter your work space password 3 Tap Unlock 152 User Guide Applicatio
47. document 1 In the Calendar app tap an event 157 User Guide Applications and features 2 Tap Emails Check who you re meeting with In the Calendar app do one of the following e To see who you re meeting with throughout a day in the day view tap the date at the top of the screen Tap People e To see who you re meeting with at a meeting or event tap the event Tap People Tip Tap on a person s name to view more info Create an event 1 In the Calendar app tap Ef 2 Enter the information for the event 3 Tap Save Tip In any schedule view for example in the day schedule view or in the week view you can also create an event by just tapping a spot on the schedule Tap the New Event block that appears to change the event Invite people to an event If your account supports adding participants to events then you can add participants either when you create the event or after If you added a Microsoft Exchange work account you can connect to the remote server to add people who aren t in your contact list When you create or change an event tap the Participants field e lf the person that you want to add is in your contact list start typing a name Tap the name from the list e If the person that you want to add is in your organization and you added your work account to your device type the name Tap Look up Tip Some accounts might let you view the participants availability After you add all the
48. e If the device doesn t appear in the Devices list and you can t connect by making it discoverable you might need to initiate pairing from the device On your BlackBerry device in the Discoverable drop down list tap On or 2 Minutes If necessary enter your BlackBerry device password Start the pairing process according to the documentation that came with the device Your devices are now ready to share and communicate over the Bluetooth connection Depending on the device you paired with your devices are either connected or ready to connect when you initiate a Bluetooth related action such as sharing a file Rename a paired or saved Bluetooth enabled device You can change the name of a paired or saved Bluetooth enabled device as it appears on your BlackBerry device 1 On the home screen swipe down from the top of the screen 224 User Guide Settings and options 2 Tap Bluetooth Make sure that Bluetooth technology is turned on Tap B 3 4 Touch and hold the device you want to rename 5 6 In the Device Name field enter the new name for the device Disconnect from a paired Bluetooth enabled device 1 On the home screen swipe down from the top of the screen 2 Tap Bluetooth 3 Touch and hold the device you want to disconnect 4 Tap Fz Delete a saved Bluetooth enabled device If you have a long list of saved Bluetooth enabled devices on your BlackBerry device you can delete the ones you no longer use to m
49. f necessary change any sync settings e f you re adding a Facebook account to change when you re reminded about friends birthdays in the Birthday Reminders drop down list tap a reminder option 3 Tap Done If necessary tap Authorize Add a work account supported by BlackBerry Enterprise Service 10 If your organization uses BlackBerry Enterprise Service 10 you can add your work account to your device and take advantage of features like BlackBerry Balance If you organization hasn t upgraded to BlackBerry Enterprise Service 10 and is using BlackBerry Enterprise Server 5 or earlier you can still add your work account and have it use Microsoft Exchange ActiveSync For more information contact your administrator Make sure you know the following from your administrator e Your username e Your enterprise activation password e Server name 1 On the Add Account screen tap J gt Work Account 2 Enter the username activation password and server address for your account 3 Tap Next After you add a work account follow the prompts to set a work space password to use with BlackBerry Balance and to enter your work network password 164 User Guide Applications and features Add an email account supported by Microsoft Exchange ActiveSync Make sure you know the following from your administrator or your email service provider e Your username and work network password e Server address When you add an email account that s su
50. forwarding email account to your device Add an IMAP or POP email account Make sure you know the following information from your email service provider or administrator e Messaging server type POP or IMAP e Incoming and outgoing messaging server address e Incoming and outgoing messaging server port numbers 165 User Guide Applications and features e Incoming and outgoing messaging server SSL settings Note To increase the activation speed of IMAP email accounts it is recommended that you enter the IMAP Path Prefix For more information contact your administrator 1 On the Add Account screen tap J gt IMAP or POP 2 Enter the account information e To set how frequently your BlackBerry device checks for new messages if push email isn t supported in the Sync Interval drop down list tap an option e To change the number of messages that are initially synced to your device in the Initial Retrieval Amount drop down list tap an option 3 Tap Done Add a CalDAV or CardDAV account Make sure you know the following information e Your username and password e The email address associated with the account e The server address for the account You can add a CalDAV or CardDAV account to sync calendar events or contacts respectively 1 In the Add Account screen tap Fj gt CalDAV or CardDAV 2 Enter the account information 3 Tap Done Add a contact to the Contacts app 1 In the Contacts app tap Ba 2 Enter the
51. from BlackBerry World storefront On the home screen tap Password Keeper Enter your Password Keeper password Swipe down from the top of the screen Tap Settings gt Import Passwords o a b wD Enter your previous Password Keeper or BlackBerry Wallet password to transfer the passwords from a previous device to the Password Keeper app Note Only credentials that are compatible between the BlackBerry Wallet app and the Password Keeper app are imported Credit card credentials are not imported After the Password Keeper data is imported it is removed from the backup file however other personal data remains in the backup file Manage passwords in Password Keeper You can add change or delete password records in Password Keeper To manage your records perform any of the following actions e To add a record tap g Type the required information and tap Save e To edit a record select a record and tap 2 Edit the information and tap Save e To delete a record touch and hold a record and tap E Tip You can multiselect records to delete by tapping A Change the Password Keeper password 1 In the Password Keeper application swipe down from the top of the screen Tap gt Change Password Keeper Password 2 Type your current password for Password Keeper 3 Tap Next 113 User Guide Passwords and security 4 Type a new password 5 Tap Save Use a password or username from Password Keeper You can cop
52. from the top of the screen 2 Tap fe Settings gt Accounts 3 Tap Ej e To change the default account that you send email from in the Email Address drop down list tap an account e To change the default calendar that you add events to and send meeting invitations from in the Calendar drop down list tap a calendar Change the email address to use with each calendar If you have multiple calendars on your BlackBerry device you can set a different email address for each calendar When you create an event in a specific calendar invitations are sent using the email address that you assigned to that calendar The email address that you use must already be added to your device Some accounts don t allow you to change the email address for example your work account 1 In the Calendar app swipe down from the top of the screen 2 Tap gt Meeting Invitation Settings 3 Beneath a calendar in the drop down list tap an email address Change the color for a calendar Each calendar that you add to your device is assigned a color to help you differentiate between events You can customize the colors of your calendars to suit your taste 1 In the Calendar app swipe down from the top of the screen 2 Tap fj gt Calendar Colors 3 Tap a calendar 4 Tap acolor Change default settings for events You can change the default length reminder times and snooze intervals for your events or meetings 1 In the Calendar app swipe do
53. information provided about the hotspot or talk to an employee at the hotspot who might have details about how to connect Password If the Wi Fi network is password protected enter the password SSID The SSID is the name that the network uses to identify itself Usually this field is automatically filled but if the Wi Fi network is hidden you must enter the SSID to connect and select the Hidden SSID checkbox Security Type Set the security type that the Wi Fi network uses Depending on the network you re trying to connect to you might also see Security Sub Type and Inner Link Security CA Certificate Set the root certificate that your BlackBerry device should use to verify that it s connecting to the correct Wi Fi network VPN Profiles To use a VPN Profile when connecting to the network select the profile that you want to use Band Type This field is set to Dual Band by default If the Wi Fi network is dual band your device will try to connect in the 5 0 GHz band unless the signal strength at the 2 4 GHz band is significantly stronger If you want to connect to a dual band network using one band only choose the band you prefer Auto Obtain IP In most cases this option should remain checked but if you need to manually specify an IP address for your BlackBerry device you can set this switch to OFF and the option to enter an IP address appears Enable IPv6 Set whether the network uses the IPv6 protocol Use Proxy Set this swi
54. is a short range wireless technology that s used for quickly creating connections between your BlackBerry device and other NFC enabled devices or NFC tags With NFC you don t need to enter pairing information to make a connection so it s useful for on the go actions such as transferring contact cards with people you meet or grabbing information from a poster that contains an NFC tag Depending on your wireless service provider and the applications you have installed on your BlackBerry device NFC can also be used to turn your device into a digital wallet to allow you to do things such as make payments with your BlackBerry device Shared Internet connections You can use your BlackBerry device s connection to the mobile network to allow other devices to access the Internet This functionality is particularly useful if you want to browse the Internet on your laptop or Wi Fi only tablet but you don t have access to a Wi Fi network Internet tethering You can use Internet tethering when you only have one device that you want to connect to the Internet through your BlackBerry device s mobile network connection You can connect the device to your BlackBerry device using a USB cable or if both devices are Bluetooth enabled you can use Bluetooth technology instead Mobile Hotspot You can use Mobile Hotspot mode to connect up to eight devices to your BlackBerry device The number of devices that you can connect depends on your wireless service provider
55. is recommended that you charge the battery The battery in the box that your device came in isn t fully charged 206 User Guide Documents and files A media card is optional If a media card is included it might already be inserted Do one of the following e To insert the battery align the contacts e To remove the battery from the end opposite to the battery contacts lift and pull the battery out e To insert the media card microSD card with the metal contacts facing away from you slide the card into the slot to the right of the battery Using a media card Want more space to store your ring tones videos pictures and songs For additional space to save documents and media files you can insert a microSD card into your BlackBerry device Using a media card can help to increase the performance and power efficiency of your device You might be able to move large amounts of data by simply moving the media card into another device that supports the microSD card Supported media cards Your BlackBerry device supports media card sizes up to 64 GB Only microSD cards are supported To use a media card larger than 32 GB you may need to format the media card to FAT32 format You can use your device to format your media card Format your media card You can format your media card to help resolve an issue with the media card When you format your media card all of your media card data is deleted 1 On the home screen swipe d
56. item after the current music list is done playing tap Play Last Tip Tap Select More to select multiple songs albums and playlists Remove and order songs on the Now Playing screen When a song or album is playing tap gt Edit Order e To remove a song from the Now Playing screen tap the minus icon next to the song that you want to remove e To change the order that the songs play in on the far right of the screen touch and hold the three lines icon Drag the song to where you want it to appear in the music list Save your music on the Now Playing screen as a playlist When a song or album is playing tap A gt Edit Order e To save the music as a new playlist tap Save as Playlist e To add the music to an existing playlist tap Add to Playlist Play your last music selection If you set up a great music list on the Now Playing screen and then closed the Music app or started listening to a new album you can quickly play your last Now Playing list On the Playlists screen tap Recently Played Change the volume Do any of the following e To increase the volume press the Volume Up key on the right side of your BlackBerry device e To decrease the volume press the Volume Down key on the right side of your device e To mute the volume press the Mute key on the right side of your device To turn off mute press the Mute key again Note Your media volume is separate from your notifications volume Changing the volume wh
57. of the Edit Contact screen tap Ring Tone and Notifications e Inthe Phone Ring Tone drop down list tap a ring tone e To use music as the ring tone in the Phone Ring Tone drop down list tap Browse Music On the Select Music screen tap the music that you want to use 4 Tap Back 5 Tap Save Search for a contact Like other apps on your BlackBerry device the Contacts app has a search feature that lets you quickly find the contact that you re looking for In the Contacts app tap 8 e To search contacts from your contact list just start typing When the contact appears tap the contact e To search contacts from a remote address book for example your company s address book type the contact s name Tap Remote Search Filtering contacts There are a couple of different ways to change who you see in your contact list View contacts by account If you want to see only people whom you can contact in a certain way for example through BBM you can quickly filter your contact list 1 In the Contacts app tap 2 2 Tap the type of contacts that you want to see Hide a set of contacts You can completely remove a type of account from your contact list For example if you mainly follow celebrities on Twitter you might not want to see them in your contact list 1 In the Contacts app swipe down from the top of the screen 169 User Guide Applications and features 2 Tap Ee 3 In the Show Account in Contac
58. participants to the event tap the event time near the top of the screen If any of the participants have a schedule conflict the time slider at the top of the screen is red To find a time that works for everyone move the slider until it turns green Add a location to an event When you create or change an event do one of the following e To type a location manually in the Location field type a location e To open the Maps app and choose a location in the Location field tap Q Choose a location 158 User Guide Applications and features Schedule a recurring event 1 When you create or change an event tap the time for the event 2 Tap No Recurrence 3 In the Recurrence drop down list tap an option 4 When you re finished tap Change the availability status or reminder time for an event When you create an event to save you time the BlackBerry Calendar app uses your default settings for the event s availability status and the reminder time You can change these settings 1 When you create or change an event tap any of the icons at the top of the screen e To change the availability status in the Status drop down list tap Busy Out of Office or Free e To change the reminder time in the Reminder drop down list tap an option 2 Tap Save Add conference call details to an event When you add conference call details to a meeting or event participants with BlackBerry devices can use the Join Now feature to join the
59. protect blackberry com and sign in with your BlackBerry ID On the BlackBerry Protect website you can view the current location of your device on a map make it ring even if it s in silent mode or display a custom message on your locked device to provide instructions about how to contact you If your device is stolen you can remotely lock it change the password or delete all of the data from your device If you add a work email account to your device your administrator might disable BlackBerry Protect or the ability to remotely change your password or locate your device Set up BlackBerry Protect on your device To use BlackBerry Protect your BlackBerry device must be connected to a wireless network On the home screen swipe down from the top of the screen Tap Ej Settings gt BlackBerry Protect 1 2 3 Set the BlackBerry Protect switch to On 4 To be able to view the current location of your device on a map tap Location Settings Set the Location Services switch to On Tip To use BlackBerry Protect features go to Attp protect blackberry com and sign in with your BlackBerry ID Tutorial Setting up BlackBerry Protect on a BlackBerry 10 device This tutorial provides you with the opportunity to see and then practice setting up BlackBerry Protect on a BlackBerry 10 device 93 User Guide Passwords and security Note This tutorial is available in English only Start the tutorial http docs blackberry com tutorials he
60. receive a call or message Try the following actions e On the home screen swipe down from the top of the screen Verify that Silent Mode isn t turned on e f you created a custom alert for a contact in the Contacts app tap a contact Verify that the Volume setting isn t set to Silent and that the Vibration setting isn t set to Off My device doesn t display Instant Previews If BlackBerry Balance is set up on your BlackBerry device messages sent to accounts that are associated with your work space won t be displayed as Instant Previews My device doesn t display Lock Screen Notifications If BlackBerry Balance is set up on your BlackBerry device messages sent to accounts that are associated with your work space won t be displayed as Lock Screen Notifications when your work space is locked 66 User Guide Messages Messages BlackBerry Hub Staying connected with the BlackBerry Hub The BlackBerry Hub gathers all of the messages and notifications that you receive from your different accounts into one convenient location In the BlackBerry Hub you can receive and respond to email text messages or BBM chats all in the same place see and respond to notifications from your social networking accounts glance at your upcoming events and more Email You can add practically any existing email account to your device both work and web based email Text messages SMS MMS If text messaging is a part of your wireless service pla
61. this feature might not be supported Note If you have BlackBerry Mobile Voice System installed on your device or you have multiple phone lines you might have to select a specific phone line first 1 In the Phone app swipe down from the top of the screen 2 Tap Ee gt Call Blocking 57 User Guide Phone 3 Set any of the switches to On The first time that you turn on call blocking you will be prompted to create a password to lock your call blocking settings To change your call blocking password complete steps 1 and 2 and tap ia Phone options Show or hide your number on outgoing calls Depending on your wireless service provider this feature might not be supported 1 In the Phone app swipe down from the top of the screen 2 Tap fe gt Show my Number 3 Set the Allow My Number to Appear switch to On Adjust the bass and treble of your calls 1 In the Phone app swipe down from the top of the screen 2 Tap fej gt Call Audio Set up smart dialing You can use smart dialing to set a default area code and country code that is applied automatically to the phone numbers that you call so that you don t have to dial the country code or area code when you make a call within your own country Smart dialing also makes calling an organization or company easier too When you set an extension access number for a company you only need to add an extension number in the Contacts app for a contact at that company and the
62. through new games popular games and games that your friends are playing tap a 191 User Guide Applications and features 2 Tap 9 gt Download Add a game to your favorites After you discover a game you love you can mark it as a favorite for quick access 1 In the Games app on the home screen tap ij gt KA 2 Tap jj next to a game To remove a game from your favorites tap Ey Recommend a game You can recommend the games you love to your Games friends Recommendations are sent as private messages so that only the friends that you select can see the recommendations you send them 1 Tap a game 2 Tap E 3 Tap on a friend Invite a Games friend to BBM If you have a friend in the Games app who s not in your BBM contact list you can invite that friend to BBM without having to leave the Games app 1 In the Games app do one of the following e In your timeline tap a friend e On the home screen tap A Tap a friend 2 Tap l Start a BBM chat with a Games friend You can start a BBM chat without leaving the Games app for example if you want to quickly comment on something in a game 1 In your timeline or on the A screen tap a friend 2 Tap E Troubleshooting Games Only my friends can see my profile By default your public profile is set to Off and only your friends can see your profile You can change this setting to allow anyone to view your profile 1 To edit your profile tap on
63. through troubleshooting tests that are designed to help you identify a hardware related problem Download the BlackBerry Virtual Expert app from BlackBerry World now Before you use the app keep the accessories you use with your device on hand such as headphones so that you can do a full assessment Depending on your device model you can check the following components and functions on your device e Touch screen and LCD e Volume keys Mute key and Power Lock key e Camera e Speakers microphone and headphone jack e LED and vibration notifications e Bluetooth technology Tip For help with a specific issue contact your service provider Test your device using the BlackBerry Virtual Expert app 1 On the home screen tap gj 2 Do one of the following e To test a type of functionality tap Display Tests Audio Tests or Button Tests 38 User Guide Get started e To perform a specific test such as a camera issue tap Tap the test you want to do 3 Follow the instructions on the screen A BlackBerry Virtual Expert test failed If the BlackBerry Virtual Expert app indicates a problem with your device do the following e f possible back up the data on your device You can use BlackBerry Link to save a backup on your computer To download BlackBerry Link on your computer visit www blackberry com BlackBerryLink and select the Windows or Mac option e Note your device software version and PIN number To find this in
64. to create a smart tag for your app Favorite a smart tag You can make smart tags easier to find if you mark them as favorites 1 In the Smart Tags app find and highlight the tag that you want to favorite 2 Tap Ed View your favorite smart tags In the Smart Tags app tap H gt Ey Share a smart tag The NFC feature might not be available depending on your wireless service provider your administrator s settings and your BlackBerry device model In the Smart Tags app highlight a tag e To display the smart tag as a QR Code for another device to scan tap fim e To share the smart tag through a message such as an email or text message or to share the smart tag with an application such as BlackBerry Remember tap Ra Tap a message type or application e To send the smart tag to another NFC enabled BlackBerry device tap kd gt NFC Align the backs of the devices e To copy the smart tag to a writeable NFC tag tap H Tap your device against the NFC tag Tip NFC tags are often sold as stickers If you copy your smart tag to an NFC tag sticker you can stick your smart tags nearly anywhere 185 User Guide Applications and features Lock a smart tag The NFC feature might not be available depending on your wireless service provider your administrator s settings and your BlackBerry device model If you copy a smart tag to a writeable NFC tag and you plan to leave the NFC tag in a public space you should lock the N
65. transfer your device data including your contacts and groups from BBM 6 2 or earlier to a new device e If you previously associated BBM with your BlackBerry ID for example on your current device you can sign in with the same BlackBerry ID to restore your BBM data over the wireless network Your BBM data such as your contacts are automatically backed up over the wireless network based on your BlackBerry ID It s still a good idea to regularly save a backup file for your device on a computer using BlackBerry Link in case your device is lost stolen or corrupted Transfer passwords to Password Keeper You can transfer the password data that you saved on your previous BlackBerry device to your BlackBerry 10 device To transfer the passwords you must have backed up the password data as part of the backup file during the device switch process or created a backup of your current passwords on your BlackBerry 10 device If you saved the password data to a media card the device automatically detects this data on the media card If you haven t saved your backup data to a media card you can also use BlackBerry Link or BlackBerry Protect to transfer the backed up password data 1 On your BlackBerry 10 device download the Password Keeper app from BlackBerry World storefront On the home screen tap Password Keeper Enter your Password Keeper password Swipe down from the top of the screen Tap Settings gt Import Passwords oa hwn
66. up options changes to files in the selected applications are automatically updated and stored in the cloud To change your settings 1 Tap E 2 Tap Ee Tapping Ej launches the cloud application Working with zip files Zip files and folders Zip your files to help reduce memory space You can zip a single file or folder or zip multiple files or folders You can also zip all of the files in a particular folder using the Zip All option Touch and hold a file or folder e To zip a single file or folder tap B e To zip multiple files or folders tap A Tap the files or folders you want to zip then tap B 203 User Guide Documents and files Unzip a file You can unzip files and also preview their contents When you unzip a file a folder is created with the same name as the zip file The unzipped contents can be viewed in this folder e To unzip a file touch and hold a zip file Tap Ei e To preview the contents of a zip file tap the file Storage space and media card Moving or copying media files and documents You can drag and drop documents pictures videos music and other files by using your BlackBerry device as a drive on your computer You can also use BlackBerry Link to keep your media files and documents in sync between your device and your computer To download BlackBerry Link on your computer visit www blackberry com BlackBerryLink and select the Windows or Mac option For more information about synchroni
67. viewfinder and identifies them so you can apply focus to a specific person before taking the picture Grid lines The display includes gridlines in the viewfinder so you can align the objects or people in the picture before taking it User Guide Get started You can peek at the last picture that you took to see if you captured what you wanted For more information see Camera Ks BlackBerry Story Maker Saving and sharing When you save a BlackBerry Story Maker video and close the app the video continues to save in the background You can share a BlackBerry Story Maker video from within the app through an email a text message social networking accounts and more For more information see BlackBerry Story Maker ul BlackBerry Remember Search You can search within the BlackBerry Remember app for specific items Assign a time to an item You can assign a time and date to indicate when an item is due or when you want to return to the item Calendar integration Items that are assigned a date appear in the Calendar app and the BlackBerry Hub calendar notifications For more information see Remember EI Calendar Respond to a calendar reminder You can send a message from the reminder to the meeting organizer or all attendees that you are running late for the meeting Support for web calendars using ICS feeds Use the account settings to add web calendars to the device by subscribing to ICS feeds Calendar comp
68. way to get data services on your device but unlike using the mobile network using Wi Fi doesn t add charges to your data plan Your device is designed to try to use saved Wi Fi networks before it tries to use the mobile network for basic data functions such as using the Internet or downloading apps You can leave Wi Fi on so that as soon as you re in range of a saved Wi Fi network your device connects to it automatically but remember that if you leave Wi Fi on all the time your battery can drain faster Connections between devices USB You can use a USB cable to create a two way connection between your BlackBerry device and your computer When you connect your device to your computer using a USB cable your device appears on your computer as a removable storage device Depending on the functionality of your computer you can usually use a USB connection to drag files between your computer and your device Bluetooth technology Bluetooth wireless technology allows you to create a direct connection between your BlackBerry device and another Bluetooth enabled device Although you can transfer files over a Bluetooth 213 User Guide Settings and options connection because of its ability to stream content Bluetooth connections are more commonly used for actions such as playing the music on your BlackBerry device through a separate speaker or making calls on a headset that is using your BlackBerry device s mobile network connection NFC NFC
69. word Tip If spell check mistakenly flags a word as being misspelled you can tap Add to Dictionary to add the word to the dictionary on your BlackBerry device Obtain the word count of a document You can obtain the word count of a full document or highlight a section of text to obtain the word count of that section To obtain the word count of an area of text or of a document 1 Tap E 2 Tap H Find and replace text in a document Tap fq In the Find field type a word or a phrase Tap KA or R 1 2 3 In the Replace field type a word or phrase gt Enter 4 5 Tap FJ to go to the next instance of the word or phrase in the document Tip To see more options tap 197 User Guide Documents and files Editing spreadsheets Resize a row or column 1 Tap a row or column header 2 Touch and hold the selected row or column header 3 When the device starts to vibrate do one of the following e To resize a row drag your finger up or down e To resize a column drag your finger left or right Hide or show rows and columns You can hide an individual row or column or you can hide a selection of multiple rows or columns 1 Tap a row or column header and continue until all the rows or columns you want to hide or unhide are selected 2 Tap any part of the selection e To hide a row or column tap EZ e To show a hidden row or column tap ol Enable word wrap 1 Tap a cell row or column 2 Tap By
70. you flag messages they appear in BlackBerry Remember so that you can add due dates tags voice notes and other files to them 1 In the BlackBerry Hub touch and hold a message 2 Tap jE Mark a message as read or unread In the BlackBerry Hub do one of the following e To mark a message as read touch and hold the message Tap i e To mark a message as unread touch and hold the message Tap B e To mark messages before a specific date as read touch and hold the date bar Tap 5 e To mark messages before a specific date as unread touch and hold the date bar Tap yal 79 User Guide Messages Download or share a picture from an email In a message touch and hold an embedded picture e To save the picture tap J e To share the picture tap p e To set the picture as your BBM profile picture a contact picture or your wallpaper tap i Save a draft email 1 While composing an email tap Cancel 2 In the dialog box tap Save Securing your email You can digitally sign or encrypt messages if you use a work email account that supports S MIME protected messages or IBM Notes email encryption on your BlackBerry device Digitally signing or encrypting messages adds another level of security to email messages that you send from your device Digital signatures are designed to help recipients verify the authenticity and integrity of messages that you send With S MIME protected messages when you digitally sign a message using y
71. you want to move Tap iy Tap K4 Tap the album that you want to move the picture into og fF OON Tap Move Tip To move a picture into a different folder touch and hold the picture that you want to move Tap Move gt Kd Tap the folder that you want to move the picture into Tap Move Supported picture file extensions Your BlackBerry device is designed to support the following picture file formats e BMP e JPG e GIF 126 User Guide Media e PNG e TIF e WBMP For information about media file extensions and codecs for your device visit www blackberry com docs smartphones and click Smartphones gt BlackBerry Smartphones gt Supported Media Troubleshooting Pictures can t open a media file Make sure the file is in a format that your BlackBerry device supports I can t save a media file Your BlackBerry device or media card might not have enough available storage space to store media files Try the following actions e f you re trying to save a media file to your device delete old data or messages from your device e f you re trying to save a media file on your media card delete old media files from your media card e Inthe Camera app change the video or the picture s aspect ratio to a smaller size Large videos and pictures use more storage space than smaller videos and pictures 127 User Guide Media Music Music app at a glance Artist Radiohead details J 2 The Bends tt s
72. your display picture 192 User Guide Applications and features 2 Set the Public profile switch to On Organizing apps Leave an app or close an app Instead of closing an app when you re done using it you can make multitasking easier by minimizing an app You can see your open apps arranged as Active Frames on the home screen and you can tap an Active Frame to return the app to full screen Once you minimize an app you can close it from the home screen 1 To minimize an app swipe up from the bottom of the screen The app is arranged as an Active Frame on the home screen 2 To close an app after you minimize it on the home screen on an Active Frame tap Bd Move an app around the home screen 1 On the home screen touch and hold an app icon until all of the icons start to blink 2 Drag the icon to a different location on the home screen and release your finger Add folders to the home screen You can organize your apps by adding folders to the home screen For example you can add a folder for all of the games that you download and a folder for all of your business and productivity apps 1 Touch and hold an app icon until all of the icons start to blink 2 Drag the app icon on top of another app icon that you want to include in the same folder 3 Type the name of the folder 4 Tap Create Move an app out of a folder 1 In a folder on the home screen touch and hold an app icon until all of the icons start to b
73. 5 User Guide Passwords and security Lock your work space If your BlackBerry device uses BlackBerry Balance technology to separate your work and personal activity you can lock your work space and continue to access personal files personal apps and personal data on your device 1 If you don t have a work space password to create one on the home screen swipe down from the top of the screen Tap Balance gt Set Password Type a password 2 On the home screen swipe down from the top of the screen e To immediately lock your work space tap o e To automatically lock your work space after a set amount of time tap Balance gt Lock work space after Take care to remember your work space password as it can t be reset or recovered When you exceed the number of allowed attempts to enter your work space password your work space and all of its contents are deleted Change your work space password 1 On the home screen swipe down from the top of the screen 2 Tap Balance gt Change Password 3 To unlock your work space and BlackBerry device using the same password set the Use as my device password switch to On Take care to remember your work space password as it can t be reset or recovered When you exceed the number of allowed attempts to enter your work space password your work space and all of its contents are deleted Delete your work space If you no longer want to associate your device with your organization s netw
74. Berry Browser The new BlackBerry Browser is powerful responsive and super fast When you re browsing and you find something you want to share you can post it to a social network with just a couple of gestures You can also view webpages in Reader mode to remove distracting clutter For more information see Browser Ea Share stream or display your media files With a couple of quick taps from within your apps you can easily share your music pictures videos documents webpages and contacts with others over email BBM a Bluetooth connection NFC social networking accounts and more You can also stream your media to supported DLNA Certified devices such as computers TVs or other home entertainment equipment or use an HDMI cable to display your media files on a TV or computer For more information see Media sharing Gl Picture editing You can edit pictures directly on your device Crop and rotate the picture reduce red eye or apply a variety of enhancements and artistic styles For more information see Pictures Video editing You can edit videos directly on your device Change the length of the video rotate the image and make enhancements such as brightness and color For more information see Videos ee Search You can search your entire device for files settings apps help and more Either type your search term or say it from the home screen or from within an app You can narrow your search to include onl
75. Berry device to continue to receive messages for that account on your BlackBerry 10 device you must set up a forwarding email address and then add that email address to your device On the Add Account screen tap Email Calendar and Contacts Enter the email address Tap Next Enter the password for the account Tap Next On the Forwarding screen complete the fields to add a forwarding email address N Oo oO FB OD Tap Next Note It can take 5 to 15 minutes before your email is forwarded to the forwarding email address 45 User Guide Get started To receive your BlackBerry email on your device make sure that you add the forwarding email account to your device Add an IMAP or POP email account Make sure you know the following information from your email service provider or administrator e Messaging server type POP or IMAP e Incoming and outgoing messaging server address e Incoming and outgoing messaging server port numbers e Incoming and outgoing messaging server SSL settings Note To increase the activation speed of IMAP email accounts it is recommended that you enter the IMAP Path Prefix For more information contact your administrator 1 On the Add Account screen tap Fj gt IMAP or POP 2 Enter the account information e To set how frequently your BlackBerry device checks for new messages if push email isn t supported in the Sync Interval drop down list tap an option e To change the
76. BlackBerry Hub Peek at your messages in the BlackBerry Hub from anywhere Whether you re on your home screen or using an application you can peek at or open the BlackBerry Hub from anywhere on the device 1 From the bottom of the screen slide your finger up just a little bit The current view shrinks to show your notifications 2 Slide your finger to the right to peek at the BlackBerry Hub e To fully open the BlackBerry Hub continue sliding your finger to the right e To return to what you were doing slide your finger back to the left and down 82 User Guide Messages Peek at your messages and notifications while you re composing or viewing a message In a message slowly slide your finger from the left edge of the message to the right Continue sliding to bring your list of messages and notifications into view 7 Jump to the next or previous message 1 In a message slowly slide your finger from the left edge of the message to the right to peek at your list of messages 2 While holding the message open slide your finger up or down to highlight the next or previous message in the list 3 To open the highlighted message release your finger Check your upcoming events from the BlackBerry Hub You can check your agenda in the BlackBerry Calendar app but if you re already in the BlackBerry Hub just stay where you are At the top of your list of messages and notifications where today s date appears slowly drag
77. Do one of the following On the Map tab tap B gt A e When viewing or listening to turn by turn directions in the street level view tap gt A To hide traffic data tap Jj gt Mute voice guided directions By default voice guided directions are turned on 1 If you are in the map view or the detail list view to return to the street level view tap WN 2 To turn off voice guided directions tap Avoid toll roads highways or ferries on your route You can change your route preferences while viewing or listening to turn by turn directions in BlackBerry Maps 1 In the Maps app swipe down from the top of the screen 2 Tap ej gt Route Options 3 Set the switches for the types of things that you want to avoid Recalculate routes While viewing or listening to turn by turn directions you can manually recalculate your directions when you make a wrong turn or would like alternative directions 1 If you are in the street level view to show the navigation bar tap the screen 2 Tap i gt A My places You can find your favorites recent places and contacts places on the My Places tab 142 User Guide Maps and locations Add a new place to your favorites 1 On the My Places tab tap ij gt E 2 On the Add Favourite screen complete the Place Name and Address fields and confirm that the location is found 3 If necessary enter any additional information 4 Tap Save Tip You can also add places
78. E EEA EEEE E EA aaa 67 Passwords ANd SeC rity sisirisssiisssiisss505150a10assoananadassannan nasasa n deia rasana aasaAaaSa isora eda5addin sa SARAnaaaddasaa anaana 89 eein sass sss E T E T T E A E E a A E A dada 89 Work space and BlackBerry BalancCe eeecccceeesesneeeeeeeeneeeeeeeeaeeeeeeenaeeeeeeesaaeeeeeeenaaeeseeesaaeeeeeeesaeeeeeeenaees 104 BlackBerry D orna nee Na AEAEE EAE EE ESON E araa aN ENERE 109 teal E Eole ETT E T 112 M didisi esses dc nu sedevunnacctnanyccitanetudeatauaaude lt audeesuuaassus sunedsonneey sachs saneuuastdawaunocsusetsuacussauadnnnwuedeuuaceaaxsuenccuetanue 117 Ee E E E A AEA hada E T E I A A sarskyadicenaveasia E 117 Picturesa m e a AE E E E E 123 a T E a E E yds 128 ba eTe E E E A E A A R T 134 BlackBerry Story Makfersona E seb deaetvaiaiees ees 138 Media SANG ves cscs st ieccaseisseccesadsceneseneiceens EAR T EA 139 Maps and loCations i 2sicisiciacicaccxeteczcasic inasnes cccceen see iecnsencscasanncaeneescesnsta saancaceasecis owadean ioastasedaaesedeetecdeeneaaanes 141 IVI OS ect ve ce saz se stascecuenstscancsnksagsaonscussccetesssavaasemuccete cere seheeicesscaapinncattascetetesteresey e a a E E eet onea 141 LOCATION SEMVICES iis 3085 shicie ee catibead cosh cca Rita A E E T 144 Applications and features 2 2 i secccscicescccccasscacecdecnesceceeecscannatenneeseceecsaecas seansacedeteceaesseezdhuscanenssancceraeexees 149 RememDe sisira iina a aaa a aa a Aa aiaa Aaa E aa a r E a a AE a AAA AE EE d
79. ER LEGAL THEORY AND SHALL SURVIVE A FUNDAMENTAL BREACH OR BREACHES OR THE FAILURE OF THE ESSENTIAL PURPOSE OF THIS AGREEMENT OR OF ANY REMEDY CONTAINED HEREIN AND B TO BLACKBERRY AND ITS AFFILIATED COMPANIES THEIR SUCCESSORS ASSIGNS AGENTS SUPPLIERS INCLUDING AIRTIME SERVICE PROVIDERS AUTHORIZED BLACKBERRY 260 User Guide Legal notice DISTRIBUTORS ALSO INCLUDING AIRTIME SERVICE PROVIDERS AND THEIR RESPECTIVE DIRECTORS EMPLOYEES AND INDEPENDENT CONTRACTORS IN ADDITION TO THE LIMITATIONS AND EXCLUSIONS SET OUT ABOVE IN NO EVENT SHALL ANY DIRECTOR EMPLOYEE AGENT DISTRIBUTOR SUPPLIER INDEPENDENT CONTRACTOR OF BLACKBERRY OR ANY AFFILIATES OF BLACKBERRY HAVE ANY LIABILITY ARISING FROM OR RELATED TO THE DOCUMENTATION Prior to subscribing for installing or using any Third Party Products and Services it is your responsibility to ensure that your airtime service provider has agreed to support all of their features Some airtime service providers might not offer Internet browsing functionality with a subscription to the BlackBerry Internet Service Check with your service provider for availability roaming arrangements service plans and features Installation or use of Third Party Products and Services with BlackBerry s products and services may require one or more patent trademark copyright or other licenses in order to avoid infringement or violation of third party rights You are solely responsible for determining whether to
80. Ej 2 Tap the type of messages that you want to see To see all of your messages again tap gt Hub View filed email 1 In the BlackBerry Hub tap the drop down list at the top of the screen 2 Tap a folder Search for a message 1 In the BlackBerry Hub tap 8 2 Type a search term To filter your search results by sender date subject and more tap View unread or flagged messages or messages with attachments 1 In the BlackBerry Hub tap 2 Leave the Search field empty and tap Ej 3 Tap Unread Flagged or Attachments 4 Tap Ej again To see all of your messages again tap Cancel at the top of the screen Tip You can also find your flagged messages in BlackBerry Remember in the Flagged Messages folder for work accounts or the Unfiled folder for personal accounts Viewing important messages with the BlackBerry Priority Hub With the BlackBerry Priority Hub feature important messages are highlighted so that you can quickly find them in the BlackBerry Hub To identify priority messages your BlackBerry device looks at whether a message is flagged as important whether the sender is a frequent contact and other criteria 75 User Guide Messages You can help your device learn which messages are important to you by changing the priority of a message For example if a message is important to you but it s not included in the BlackBerry Priority Hub you can add it View only your priority messages
81. FC tag to prevent tampering When an NFC tag is locked it can t be unlocked changed or erased 1 In the Smart Tags app tap Jj gt N 2 Align the back of your BlackBerry device with the tag Erase smart tag information from an NFC tag The NFC feature might not be available depending on your wireless service provider your administrator s settings and your BlackBerry device model If the NFC tag isn t locked you can erase the smart tag information that is stored on it 1 In the Smart Tags app tap B gt N 2 Align the back of your BlackBerry device with an NFC tag Voice Control Using the BlackBerry Voice Control app The Voice Control app can make multitasking easier by allowing you to perform a variety of actions and tasks with your voice Instead of navigating to a specific app you can simply open the Voice Control app and speak your commands You can use the Voice Control app to do the following e Make a call e Send an email text message or BBM message e Search the Internet or your BlackBerry device e Book meetings and appointments e Set reminders e Change your Facebook status or post a tweet e Save notes and memos in BlackBerry Remember e Set an alarm 1 To open the Voice Control app do one of the following e On the home screen tap the Voice Control icon e Press and hold the Mute key on the right side of your device 2 After the beep say a command 186 User Guide Applications and feat
82. Ls phone numbers and more that you can share with others For more information see NFC and Smart Tags BlackBerry Balance Take your device to the office for access to work email apps and data without compromising the personal use of your device Your personal apps and information are kept separate and private from work data and apps Easily switch between your work space and personal space with a simple gesture For more information see About BlackBerry Balance What s different about BlackBerry 10 How do I get back to the home screen e In many apps you can tap Back to return to the previous screen e To minimize an app and return to the home screen swipe up from the bottom of the screen 10 User Guide Get started PORSCHE DESIGN How do I get to the menu There is no EJ Menu key on BlackBerry 10 devices You can open menus by tapping the icons at the bottom of the screen and by touching and holding items on the screen 11 User Guide Tap the left icon to navigate within an app for example to switch between browser tabs or view your bookmarks Get started FOoRSCHeE DESIGN Touch and hold an item to opena menu of actions for that item for example to share an image NATIONAL GEOGRAPHIC 2 lt E B erry Tap to open a menu of actions for the app for example to add a bookmark How do I change my settings and options Do any of the following e To chan
83. Open your a bookmarks history and tabs Back Tap to open the keyboard and type an address 177 User Guide Applications and features Go to a website 1 Type a web address or search term into the address bar at the bottom of the Browser 2 Tap Go Change the current search engine After you change the search engine the BlackBerry Browser continues to use the new search engine until you change it again 1 While you re typing a search term in the Browser tap the search engine icon in the top right corner of the screen 2 Tap the search engine that you want to use Using Browser tabs Just like on your computer s browser you can open multiple webpages in tabs and switch between the tabs quickly Open a new tab 1 In the Browser tap E 2 Tap E Tip Close a tab when you re finished with it to improve the performance of the Browser Switch between tabs 1 In the Browser tap E 2 Tap a tab Close a tab 1 In the Browser tap E 2 On the tab that you want to close tap EJ History Ol New Tab BlackBerry Home x ttp ca blackberry com win BlackBerry Device Open a link in a new tab 1 In the Browser touch and hold a link 2 Tap E 178 User Guide Applications and features Share a link or picture You can share items on the web through an email a text message Facebook Twitter BBM and more In the BlackBerry Browser do one of the following To share the we
84. PORSCHE DESIGN P SsS982 SMARTPHONE sd BlackBerry Published 2013 11 19 SWD 20131 119084839806 Contents Gel State Ge sissies cnccccccescesdtccssaecetecwecacssaves yennsusweeneccecexeneden jesuaacecaseexeaaadedeed sacnaduaue seed due aeaeees seuauuasentecxcnenseeten sess 5 Getting To KNOW your COVICE wisicci assists aii eiciieiesecectineiiiedetiv AANE EAEAN EENE NEETA SEE EAA aaa eet 5 Device SWIT M assesi ann eni ai iaraa ni ede naie Siriei oeae sdaaabeoanccteheseasazavesrangqgaeceesenes deasa iraia 39 Be A E E E E E E E A T TA arin E E TTN 48 Seale heene a e a e a a a e a E a e E R 50 EE T A A A A T 53 POMC EE T E E T A S 53 Visual Voice Mall sssr mere a e E EE pases Aaa E E N 60 BBM Vide Oserin EEE E aAA EEEE EEE RAEE EAEEREN 62 Ring tones S unds ANd al ftS discredi aaan a eira a a aoe ria Anaia ipaa iaaa aan aE 64 View and respond to Instant PreviGWS cccccccceeeeeeeeeeeeeneceeeeeeee eee eeeaaaaaaaaeeeeeeeeeeeeeeeaaaaaaaaeaeeeeeeeeeeeneeeeesaaad 65 About Lock Screen Notifications ccccscccccsssseeceeessneeeeesseaeeeesesaeeeeeseeaeeeeesseaeeeeesseaeeeeseseseeeeessaeeeeesnas 66 Troubleshooting Ring tones sounds and Alerts cccceeeeecee cette ee eeeeeeeeeeeaeee eee e eee eeeeaaaaaaeeeeeeeeeeeteeeeeees 66 MOSSAGOS wise cesas lt ccczcessctccensenades cdeed se sdecenseectedteeeeassedusauannscueens nasaun secacandeancedeuevtenecuascusuaccqatdesudsteeseea sensuaacencees 67 BlackBerry HU Deessa esaer E A NA
85. Personal Using Parental Controls Parental Controls are designed to give you more control over how a BlackBerry device can be used and contacted You can turn off access to certain apps features and content You can also restrict incoming phone calls and messages to people in the Contacts app Parental Controls settings are protected with a password making them difficult to change or turn off without your knowledge You can set your device so that the Parental Controls password is required to add an email or social networking account or to purchase an app from the BlackBerry World storefront 98 User Guide Passwords and security Note If BlackBerry Balance technology is turned on the Parental Controls feature is not available Restrict or limit access to features and content On the home screen swipe down from the top of the screen Tap Settings gt Security and Privacy gt Parental Controls Make sure that the Parental Controls switch is set to On Enter the Parental Controls password a fF O N Tap to change the options Turn on encryption 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Security and Privacy gt Encryption 3 Do any of the following e Set the Device Encryption switch to On e Set the Media Card Encryption switch to On CAUTION Try to decrypt or back up your encrypted media card files before a security wipe which is designed to delete your Bla
86. Tap Done 156 User Guide Applications and features Check your upcoming events from the BlackBerry Hub You can check your agenda in the BlackBerry Calendar app but if you re already in the BlackBerry Hub just stay where you are At the top of your list of messages and notifications where today s date appears slowly drag down Your upcoming events start to appear The more you drag the more you see 7S ie View your events You can switch between viewing your events by day week or month In the Calendar app do one of the following e To view events for a single day tap E To switch between agenda schedule and people view tap the date at the top of the screen Tap Agenda Schedule or People e To view events for a week tap E Try using the pinch gesture to zoom in and see a more detailed view e To view events for a month tap El Numbers on the calendar are sized depending on the number of events booked for the day the bigger the number the more you have planned for the day Tap on a day to see your agenda in a list at the bottom of the screen Tip To see a 6 month view of the calendar in the month view at the top of the screen touch the month and drag your finger down Find email and files associated with an event Your BlackBerry device searches your data to find email and files that might be relevant to your event For example if you re meeting with people to review a document your device might show that
87. To see all of the files that you received as attachments tap iil e To see all attachments from a conversation tap a conversation Tap fil Tip You can also filter attachments by a specific account In the BlackBerry Hub tap the in the bottom left corner Tap an account Tap fil 76 User Guide Messages Sort attachments You can sort attachments by date sender name type for example by pictures and documents or account 1 In the BlackBerry Hub tap jj 2 Tap B B 3 In the Sort drop down list tap a sort option Share or save your attachments 1 In the BlackBerry Hub tapii 2 Touch and hold an attachment To share the attachment tap J e To save the attachment tap mE Tip To share or save multiple attachments tap J gt 7 Select some attachments Tap RJ or izj Send email and messages from the BlackBerry Hub From the BlackBerry Hub you can send email text messages Facebook messages direct Twitter messages LinkedIn messages BBM messages or other types of chat messages depending on your wireless service plan and the accounts that you added to your BlackBerry device 1 In the BlackBerry Hub tap Bj 2 Tap a message type 3 Add or choose a recipient for your message e For email type a contact name or an email address in the To field You can tap suggested contacts that appear below the To field to quickly add them to the message e For Facebook Twitter or Linkedin messages type a conta
88. Video Remote Control Profile AVRCP This profile allows you to use the buttons ona Bluetooth enabled headset to perform actions such as adjusting the volume or playing the next or previous media file on your BlackBerry device Generic Audio Video Distribution Profile GAVDP This profile allows you to stream audio and video content from your BlackBerry device to Bluetooth 226 User Guide Profile Generic Object Exchange Profile GOEP Human Interface Device HID Hands Free Profile HFP Message Access Profile MAP Object Push Profile OPP Personal Area Networking User Network Access Point PAN U NAP Phonebook Access Profile PBAP SIM Access Profile SAP Settings and options Description enabled devices such as music players stereo headphones stereo speakers laptops and desktop computers This profile allows you to share files between your BlackBerry device and a Bluetooth enabled device This profile allows you to connect your BlackBerry device to Bluetooth enabled devices such as a keyboard or mouse This profile allows you to connect your BlackBerry device to Bluetooth enabled headsets that support the Hands Free profile This profile can support voice dialing This profile allows you to use a Bluetooth enabled car kit with your BlackBerry device to notify you of new messages This profile can also help you read delete browse compose and send messages This profile allows you to send
89. When you get directions using the Voice Control app the directions appear in the Maps app 188 User Guide Applications and features 1 To open the Voice Control app press and hold the Mute key on the right side of your BlackBerry device 2 After the beep say Get directions to or Go to and say an address city or point of interest For example you can say Get directions to 175 Columbia St West Waterloo Ontario or Go to New York City The address city or point of interest opens in the Maps app If more than one result is found for your address city or point of interest tap HA Tap a destination Change your Facebook status using the Voice Control app 1 To open the Voice Control app press and hold the Mute key on the right side of your BlackBerry device 2 After the beep say Update my Facebook status and say your status For example Update my Facebook status to heading to the movies tonight Post a tweet using the Voice Control app 1 To open the Voice Control app press and hold the Mute key on the right side of your BlackBerry device 2 After the beep say Tweet and say your tweet For example Tweet heading to the car show today Post a Linkedin update using the Voice Control app 1 To open the Voice Control app press and hold the Mute key on the right side of your BlackBerry device 2 After the beep say Linkedin and your update For example LinkedIn heading to the conference room for
90. a meeting Save notes and memos using the Voice Control app The notes and memos you create with the Voice Control app are saved as entries in BlackBerry Remember 1 To open the Voice Control app press and hold the Mute key on the right side of your BlackBerry device 2 After the beep say Make a note and say what you want your note to contain For example Make a note to call Mom Check your wireless coverage status using the Voice Control app 1 To open the Voice Control app press and hold the Mute key on the right side of your BlackBerry device 2 After the beep do one of the following e To check your mobile network coverage say How many bars do have 189 User Guide Applications and features e To check your Wi Fi connection status say What is my Wi Fi status e To check both your mobile network coverage and Wi Fi connection status say What is my signal strength Check your battery level using the Voice Control app 1 To open the Voice Control app press and hold the Mute key on the right side of your BlackBerry device 2 After the beep say What is my battery level Hear your latest unread message read back to you You can hear your latest unread email message or text message 1 To open the Voice Control app press and hold the Mute key on the right side of your BlackBerry device 2 After the beep say Read my last email or Read my last text Voice Control settings Change your Voice
91. ackBerry of the Third Party Products and Services or the third party in any way EXCEPT TO THE EXTENT SPECIFICALLY PROHIBITED BY APPLICABLE LAW IN YOUR JURISDICTION ALL CONDITIONS ENDORSEMENTS GUARANTEES REPRESENTATIONS OR 259 User Guide Legal notice WARRANTIES OF ANY KIND EXPRESS OR IMPLIED INCLUDING WITHOUT LIMITATION ANY CONDITIONS ENDORSEMENTS GUARANTEES REPRESENTATIONS OR WARRANTIES OF DURABILITY FITNESS FOR A PARTICULAR PURPOSE OR USE MERCHANTABILITY MERCHANTABLE QUALITY NON INFRINGEMENT SATISFACTORY QUALITY OR TITLE OR ARISING FROM A STATUTE OR CUSTOM OR A COURSE OF DEALING OR USAGE OF TRADE OR RELATED TO THE DOCUMENTATION OR ITS USE OR PERFORMANCE OR NON PERFORMANCE OF ANY SOFTWARE HARDWARE SERVICE OR ANY THIRD PARTY PRODUCTS AND SERVICES REFERENCED HEREIN ARE HEREBY EXCLUDED YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY BY STATE OR PROVINCE SOME JURISDICTIONS MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES AND CONDITIONS TO THE EXTENT PERMITTED BY LAW ANY IMPLIED WARRANTIES OR CONDITIONS RELATING TO THE DOCUMENTATION TO THE EXTENT THEY CANNOT BE EXCLUDED AS SET OUT ABOVE BUT CAN BE LIMITED ARE HEREBY LIMITED TO NINETY 90 DAYS FROM THE DATE YOU FIRST ACQUIRED THE DOCUMENTATION OR THE ITEM THAT IS THE SUBJECT OF THE CLAIM TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN YOUR JURISDICTION IN NO EVENT SHALL BLACKBERRY BE LIABLE FOR ANY TYPE OF DAMAGES RELATED TO THIS DOCUMENTATION OR ITS USE
92. act s company name the Updates view also shows you news about that company Tap on an update to see it in a social networking app or the browser Activity This view shows you upcoming and past interactions with your contacts Tap on any activity to go directly to that event on your device Changing contacts Add or change a picture for a contact 1 In the Contacts app tap a contact gt Bj e To use a picture from a social networking account that you added tap one of the available pictures at the top of the screen To use a saved picture from your picture library in the picture area tap Browse to the picture To take a picture with the camera in the picture area tap Tap fe Take a picture If necessary crop or edit the picture Tap Done 2 Tap Save Change info for a contact 1 In the Contacts app tap a contact gt ZZ 2 Make your changes For additional fields tap l 3 Tap Save Delete a contact 1 Touch and hold a contact 2 Tap ij Add a contact to your favorites When you add contacts to your favorites their pictures appear at the top of your contact list so that you can quickly connect with them 1 In the Contacts app touch and hold a contact 2 Tap Ea 168 User Guide Applications and features Contact someone 1 Touch and hold a contact 2 Tap how you want to reach the contact Set a custom ring tone for a contact 1 In the Contacts app tap a contact 2 Tap A 3 At the bottom
93. act your administrator Make sure you know the following from your administrator e Your username e Your enterprise activation password e Server name 1 On the Add Account screen tap J gt Work Account 2 Enter the username activation password and server address for your account 3 Tap Next 24 User Guide Get started After you add a work account follow the prompts to set a work space password to use with BlackBerry Balance and to enter your work network password Add an email account supported by Microsoft Exchange ActiveSync Make sure you know the following from your administrator or your email service provider e Your username and work network password e Server address When you add an email account that s supported by Microsoft Exchange ActiveSync messages calendar events contacts tasks and notes associated with the account are synced with your BlackBerry device 1 On the Add Account screen tap Fea gt Microsoft Exchange ActiveSync 2 Enter the username email address password and server address for the account e To turn off push email set the Push switch to Off To set how frequently your device checks for new messages in the Sync Interval drop down list tap an option e To use your organization s VPN set the VPN switch to On e To change how far back in time your device syncs messages in the Sync Timeframe drop down list tap an option 3 Tap Next Add a BlackBerry email account If you set up a
94. age 2 Tap B Managing messages Delete a message In the BlackBerry Hub do any of the following e To delete a single message touch and hold the message Tap F e To delete more than one message touch and hold a message Tap A Tap the other messages you want to delete Tap fii e To delete all messages before a specific date touch and hold the date bar Tap E 78 User Guide Messages Filing email You might not be able to file an email or create folders for an email depending on the account that an email is in File an email 1 In the BlackBerry Hub touch and hold an email 2 Tap B 3 Tap a folder Add rename or delete an email folder In the BlackBerry Hub tap the drop down list at the top of the screen e To add a folder touch and hold the folder that you want to use as the parent folder Tap al Type a name for the folder Tap OK e To rename a folder touch and hold the folder Tap El Type a new name for the folder Tap OK e To delete a folder touch and hold the folder Tap fi Keep all email from a folder on your device If you use a desktop email application like Microsoft Outlook to file email into folders your BlackBerry device doesn t automatically download copies of that email You can have filed email readily available on your device by syncing an email folder 1 In the BlackBerry Hub tap the banner at the top of the screen 2 Touch and hold a folder 3 Tap Flag a message When
95. ail messages can be found in the BlackBerry Hub The BlackBerry Hub isn t like other apps on your BlackBerry device It s at the core of the BlackBerry 10 experience and it s always running so that you stay connected no matter what you re doing on your device To get to the BlackBerry Hub on the home screen slide your finger right You can also peek at the BlackBerry Hub or open it from anywhere on your device using a simple gesture PORSCHE DESIGN CKE 11 35 BlackBerry Hub fa Amy Ross Hey are we sl A Paul Turner Re Hotel Confiri eo Marketing Ri gt Marketing Revie Gi Tamara Moo Let s do somethi Megan Ache Travel Itinerary pa Jessica Congrats on f f Blake Smith Re Product Cat Navigate your list of messages and notifications In the BlackBerry Hub touch and hold a date bar 74 User Guide Messages e To go to messages and notifications for the next day tap g e To goto messages and notifications for the previous day tap lt e To go to the top of your list of messages and notifications tap Ba e To go to the bottom of your list of messages and notifications tap View messages by account or message type All of your messages and notifications appear in the Hub view in the BlackBerry Hub If you want to see messages only from a particular account for example your personal email account or by a type for example your text messages you can filter them 1 In the BlackBerry Hub tap
96. ake it easier to find the ones that you do use 1 From the top of the home screen swipe down 2 Tap Bluetooth 3 Tap and hold a device 4 Tap fi Pairing your device with a car The My Car feature lets you connect your BlackBerry device with your car using Bluetooth technology When your car and your device are connected your device might display a customized home screen and lock screen and feature special applications in the Car Channel in BlackBerry World The first time your device detects a connection with a new Bluetooth enabled car your device prompts you to set the car as your car After you pair the device with your car the lock screen indicates that the device is connected to your car and displays the features that are enabled You can turn off the My Car feature on the Bluetooth settings screen by turning off the Bluetooth connection Set how Bluetooth enabled car kits access your messages Some Bluetooth enabled car kits that support the Message Access Profile MAP can allow you to send and receive messages using voice commands For more information about using Bluetooth technology with your car see the documentation that came with your car kit 1 On the home screen swipe down from the top of the screen 2 Tap Bluetooth gt Fa 225 User Guide Settings and options e To change how long your BlackBerry device tries to send messages to the car kit before it times out adjust the Message Download Timeout slide
97. ake sure you know the following information e Your username and password e The email address associated with the account e The server address for the account You can add a CalDAV or CardDAV account to sync calendar events or contacts respectively 1 In the Add Account screen tap Fj gt CalDAV or CardDAV 2 Enter the account information 3 Tap Done Change account settings You might want to change the settings for an account if you changed the password for the account if you want to change the display name for the account or if you want to use different synchronization settings On the home screen swipe down from the top of the screen Tap ej Settings gt Accounts Tap an account Make your changes ap oO DD Tap Save Remove an account from your device To stop receiving messages and notifications for an account and to stop syncing calendar and contact info for that account you can remove the account from your BlackBerry device 1 On the home screen swipe down from the top of the screen 2 Tap fe Settings gt Accounts 3 Tap an account 4 Tap F Troubleshooting Setting up accounts I can t add an email account Try the following e Make sure that your email address and password have been typed correctly e Make sure that your device is connected to a mobile or Wi Fi network 72 User Guide Messages e Add the email account using advanced setup On the home screen swipe down from th
98. and show your Active Frames When you minimize an app it appears as an Active Frame on the home screen This is great for multitasking as you don t need to do things like save and close documents before you use the browser or restart your browser session after you check your email Swipe up from the bottom of the screen 33 User Guide Get started SCHE DESIGN Tip When you re done using your app you can close it by tapping 4 in the lower right corner of the app View the Hub You can peek at or open the BlackBerry Hub from anywhere on your device From the bottom of the screen slide your finger up and to the right SCHE OESISN Show the menus You can find additional features options and help by exploring the menus Do any of the following e To see the additional actions you can perform in an app tap ij or B 34 User Guide Get started e To see the additional actions for a specific item within an app such as a song or a picture touch and hold the item To see the names of the menu items that appear on the right side of the screen slide your finger over them e To find the settings and help swipe down from the top of the screen In an app you can see the settings for that particular app If you are not in an app you can see the device settings Show the keyboard Using two fingers swipe up from the bottom of the screen Tip To hide the keyboard tap the screen outside a text entry field If you w
99. and try again e Make sure that neither the camera nor the video camera is in use by another application Close any application that might be using the cameras and try again can t save pictures or videos to my media card Try one of the following e Delete old media files to free up storage space and try again e Insert a different media card e In the File Manager app browse to your media card Make sure that the Camera folder exists and is available If necessary create a new folder called Camera e Inthe File Manager app browse to your media card Check if there are any other files called Camera Delete or move any other files called Camera to a different folder 122 User Guide Pictures Pictures app at a glance To zoom slide two fingers together and apart To pana zoomed picture slide your finger on the screen To scroll through pictures swipe left or right Tap to go back to the previous screen Recent screen Albums screen Edit the picture Share the picture Media Tap for options such as setting the picture as your wallpaper or contact picture Depending on the app you re in see the media files that you recently watched listened to viewed added to your BlackBerry device and so on See all of the pictures and videos that you took and downloaded or uploaded to your BlackBerry device Pictures and videos are organized into folders and albums This is also where you can fin
100. ange the default email security used for messages you send For example if you use S MIME to protect your messages you can send clear signed messages that can be opened by any email application or opaque signed messages that can be opened only by email applications that support encryption In the BlackBerry Hub tap K gt gt Secure Email If necessary tap S MIME or NNE Change the email security settings Secure email icons Icon Description A The email is digitally signed img The email is encrypted OF The digital signature was successfully verified There is not enough information to verify the digital signature Q The digital signature failed verification A certificate is attached to the email e The certificate chain is trusted The importing of the certificate failed There is an error with the certificate chain The certificate chain has expired The certificate chain is not trusted The certificate chain has been revoked Wipe your device to delete your data Before you wipe your BlackBerry device consider backing up your data on a computer A security wipe is designed to permanently delete your data so it can t be recovered This includes email accounts downloaded apps media files documents browser bookmarks and settings 1 On the home screen swipe down from the top of the screen 2 Tap Ej Settings gt Security and Privacy gt Security Wipe 3 Type blackberry 96 User Guide Passwords and secur
101. ant to hide the keyboard and there s nowhere to tap on the screen swipe two fingers down from the top of the keyboard Navigating within an Android app Some of the apps and games that are available in the BlackBerry World storefront are Android apps that were converted to be used on BlackBerry devices In these apps you can show or hide an action bar at the bottom of the screen or you can quickly go back to the previous screen 35 User Guide Get started Do any of the following e To see the additional actions that you can perform in an app swipe down from the top of the screen e To go back to the previous screen place your finger below and halfway across the screen Slide your finger diagonally up and to the left Personalizing your device Download and buy apps games music and videos Apps games and music that you buy can be deleted and downloaded again as many times as you want to on the same BlackBerry device and on up to four additional devices without your having to pay for the items again 1 In the BlackBerry World storefront tap an item 4 In the upper right corner of the screen tap the button with the price displayed on it To change your payment method before you pay for an item in the Bill Through drop down list tap a payment method Tap Purchase Tip To share an app game album song or video tap Ra To share an app with someone using NFC technology on the Details screen of the app t
102. ant to point to 2 When the device vibrates move the laser pointer around to focus on other areas of your slide 3 To remove the laser pointer remove your finger from your screen File Manager Viewing files View files on your device File Manager helps you view save and share files on your BlackBerry device To view a file in File Manager 1 Tap a folder 2 Tap a file that you want to view To go back tap 200 User Guide Documents and files Tip If BlackBerry Balance is enabled on your device and you want to access your work files on the home screen swipe down from the top of the screen Tap Work View files on connected devices or networks You can view files on devices that are connected to your BlackBerry device such as a media card or a device connected by a USB cable If you are logged in to a cloud application on your device you can also access files stored in the cloud To access a file stored on another device 1 Tap B 2 Tap a device Files and folders stored on the selected device appear in File Manager when opened or when viewed Managing your files Rename a file or folder File Manager allows you to make changes to file and folder names such as fixing a typo or word To rename a file or folder 1 Touch and hold a file or folder 2 Tap Big Tip To change a file type touch and hold a file Tap Ej gt Bj Add a folder When you open File Manager a list of pre defined folders appea
103. ap Save Duplicate the password record To create a new record based on existing information stored in the Password Keeper application complete the following 1 In Password Keeper touch and hold a record 2 Tap ii 3 Change or remove the existing information and tap Save Add a password record to your favorites You can list a record as a favorite Favorites appear at the top of your records list in Password Keeper 1 In Password Keeper touch and hold a record 115 User Guide Passwords and security 2 Tap Ed Share text and websites with Password Keeper To add websites or text to your Password Keeper records do all of the following 1 Open any application or browse to a website and select the information you want to share with Password Keeper Tap J gt 0 Tap Password Keeper Add any additional information to your new record a A O N Tap Save 116 User Guide Media Media Camera Camera app at a glance To change settings Tap to switch i between Time ene Shift mode video camera and camera To zoom slide two fingers together and To focus on apart a subject drag the box then tap the screen to take a picture Tap for options flash shooting Previous mode and switch picture between front and rear cameras Taking pictures and recording videos Tip To quickly take a picture or start recording a video from the Camera application press the Volume Up key or the Volu
104. art and stop BlackBerry Protect Password locking and screen locking While your device is locked you can still receive notifications of new email and text messages make an emergency phone call view your battery charge level set an alarm or take a picture To conserve battery power and avoid accidental key presses lock the screen To help to avoid unauthorized use of your device you need to set a device password In your display and security settings you can set your device to lock itself after a certain amount of inactivity You can also write a custom message that displays on the locked screen If you forget your password it can t be recovered BlackBerry recommends that you back up your data regularly By default for security reasons your device data is deleted when an incorrect password is entered ten times 89 User Guide Passwords and security BlackBerry Balance and the work space password If you associate your device with your organization s network your administrator might turn on BlackBerry Balance technology BlackBerry Balance is designed to separate and secure areas of your device as work only or personal only Your administrator may require you to set a work space password to protect files apps and data associated with your organization such as your work email account You can use the same password for both your work space and device If you enter your work space password more than the allowed number of times y
105. ave a device backup file on your computer especially before you update any device software Maintaining a current backup file on your computer might allow you to recover device data if your BlackBerry device is lost stolen or corrupted by an unforeseen issue 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Software Updates 3 Tap Check for Updates You can also update your device software using BlackBerry Link For more information see the Help documentation for BlackBerry Link Language Change your display language 1 On the home screen swipe down from the top of the screen 2 Tap fe Settings gt Language and Input 3 In the Language drop down list tap the language that you want to use Change your typing language 1 On the home screen swipe down from the top of the screen 230 User Guide Settings and options 2 Tap Settings gt Language and Input 3 Tap Input Languages gt Add Remove Languages 4 Select the checkbox beside the languages that you want to enable Tip If you need to switch input languages often try turning on Language detection on the Input Languages screen When you enable this option your device will automatically detect which of up to three different languages you re using Change your keyboard language 1 On the keyboard touch and hold 2 Tap the language you want to type in on your keyboard Change your voice input language 1 On the home
106. b In the Auto Retrieval Mode drop down list tap Home Only Change advanced settings for text messages With the advanced settings for text messages you can allow special characters change your routing preference and more 1 In the BlackBerry Hub tap ij gt 2 Settings gt Text Messages gt i 2 Make your changes 3 Tap Save Turn off cell broadcast messages Your service provider might send you cell broadcast messages when you re using your BlackBerry device in certain geographical locations for example to tell you about local weather conditions There is no charge associated with these messages but you can turn off them off if you d rather not see them In the BlackBerry Hub tap ij gt amp gt Cell Broadcast e To turn off all cell broadcast messages set the Enable Cell Broadcast switch to Off 86 User Guide Messages e To turn off messages from a specific channel beside a channel tap Remove Update your Facebook Twitter or LinkedIn status from the BlackBerry Hub In the BlackBerry Hub tap Ej Tap Facebook Twitter or Linkedin Tap E Type your status ap ODD Tap Post Tweet or Send About public warning messages Public warning systems are used to send alert messages to users with enabled mobile devices Public warning messages are text messages that alert users of possible threats to safety in their area Messages may include severe weather warnings missing child alerts
107. bpage that you re looking at tap ij gt R3 e To share a link or a picture touch and hold the link or picture Tap B or Ra Search for text on a webpage On a webpage tap ij gt ay View webpages in a reader friendly format To help you focus on reading articles or other text on a webpage and remove distracting clutter like ads you can use the reader mode On a webpage tap ij gt E Change text size in reader mode Do one of the following e To increase the text size tap ij To decrease the text size tap JM Change the background color in reader mode Tap i gt 0 Find files that you downloaded After you download a file from the BlackBerry Browser you can go to the download manager to find it again open it and share it In the Browser tap ij gt E Clear your list of downloaded files In the Browser tap ij gt aj gt fii Bookmark a favorite webpage On a webpage tap ij gt A Add a website to your home screen You can create a shortcut to a website on your home screen so that you can quickly go to a website without opening the browser first On a website tap ij gt 2M 179 User Guide Applications and features Changing your Browser settings Customize the Browser start screen You can change what you see when your first open the BlackBerry Browser You can set a specific home page show thumbnails of the webpages that you visited recently or frequently or open the webpages that
108. c operating system click Go gt Connect to Server Type the IP address using the following format smb xxx xXX XXX XXX 10 Go to the files or folders that you want to copy 11 When prompted enter the username and storage access password 12 Drag and drop the files or folders Turn on USB mass storage 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Storage and Access 3 Set the USB Mass Storage switch to On To stop using USB mass storage disconnect your USB cable Inserting the micro SIM card battery and media card Remove the battery door CAUTION To help preserve the finish take care not to forcefully bend the battery door To remove the battery door pull up the bottom of the battery door 205 User Guide Documents and files Insert or remove the micro SIM card CAUTION Your BlackBerry device is designed for use with a micro SIM card To avoid possible damage to your device do not insert a SIM card adapter into your device To insert the micro SIM card slide it into place as shown To remove the micro SIM card 1 Push the micro SIM card partly out by placing your index finger in the opening 2 Slide the micro SIM card out completely using either your index finger and thumb or by pressing on the top of the micro SIM card with your thumb i es po z h 04 FA E OT Insert or remove the battery and a media card Before you start using your BlackBerry device it
109. ce s date format default currency and number format Lock your screen By locking the screen you can help prevent your BlackBerry device from sending accidental messages or pocket dialing Locking your device doesn t disable alerts for incoming calls or messages Press the Power Lock key on the top of your device 48 User Guide Get started To unlock the screen swipe up from the bottom of the screen Lock your device with a password Looking for a simple way to help protect your BlackBerry device data and prevent unauthorized use of your device You can set a password so that you can lock your device when it s in open view or not in use 1 If you don t have a password yet on the home screen swipe down from the top of the screen Tap Settings gt Security and Privacy gt Device Password Set the Device Password switch to On Enter a password 2 To lock your device do one of the following e Press and hold the Power Lock key on the top of your device Tap B e To automatically lock your device after a certain amount of time on the home screen swipe down from the top of the screen Tap Settings gt Security and Privacy gt Device Password gt Lock Device After Screen Lock e To automatically lock your device when it s in a BlackBerry case on the home screen swipe down from the top of the screen Tap Settings gt Security and Privacy gt Device Password gt Lock Device When Holstered To unlock your device pr
110. ch as swiping down from the top to access Settings or swiping up from the bottom to minimize an app are the same in the Screen Reader app as they are in all other apps However there are additional gestures that will help you navigate when the BlackBerry Screen Reader is turned on Note There are also additional gestures used in specific apps such as the BlackBerry Calendar app the Phone app BlackBerry Hub and on the home screen Task Gesture Set and speak the point of regard Tap with one finger Note A point of regard can be a field button selection area link application paragraph sentence word title image or any other display feature Access Discovery mode Tap and hold with one finger then move your Note Discovery mode enables you to interact with ie The a or regardis serip tie onic points of regard such as letters words buttons e ines links menu items and pictures These points of regard are highlighted on the display Read description of the point of regard Tap with two fingers Activate a point of regard Double tap with one finger Note When you activate a point of regard you are indicating that you want to interact with that part of the display Select an item Triple tap with one finger Press and hold Double tap and hold 251 User Guide Task Navigate to the previous or next point of regard Pan or scroll a list Go to the top or bottom of a display area Change slider value Mov
111. changing an entry tap Task e To add a due date tap Add Due Date Tap a date Tap Date e To add a reminder time tap Reminder Tap a reminder time Tap Reminder 2 Tap Save Add tags to an entry Tags help you to categorize your entries For example you can add the tag recipe to any entries containing recipes and then filter your entries by that tag 1 In the Remember app tap an entry 2 Tap I gt g Format the text in an entry Depending on the account that your entry is associated wtih you might be able to apply formatting to italicize bold or underline text create lists or change the text size and color 1 In the Remember app tap an entry 2 In the Additional notes field tap 5 Record a voice note You can use BlackBerry Remember to record voice notes 1 In a folder or on the Remember folder screen tap g 2 Tape 3 Speak your voice note 4 When you re finished tap gt Save Tip You can also take pictures without leaving the BlackBerry Remember app To take a picture in a folder or on the Remember folder screen tap fe 150 User Guide Applications and features Send something to the Remember app Using the sharing capabilities of your BlackBerry device you can send photos videos audio files websites or Documents To Go files to BlackBerry Remember 1 In an app touch and hold the item that you want to send to the Remember app 2 Tap J gt Remember 3 Edit the item if necessary
112. ckBerry device data including the encryption key You can t access encrypted media card files without this encryption key Import a certificate from your computer 1 Do one of the following e To import the certificate using a USB connection connect your BlackBerry device to your computer using a USB cable If necessary on your computer enter your device password e To import the certificate using a Wi Fi connection tap Storage and Access Set the Access using Wi Fi switch to On Type a storage access password Tap Identification on Network and make note of the Username On your device swipe down from the top of the home screen Tap Ee Settings gt About In the drop down list tap Network In the Wi Fi or USB section make note of the IPv4 address oa kh OW ND On your computer navigate to and copy a certificate file e If your computer uses a Windows operating system in a Run command type the IP address in the following format xXX XXX XXX XXX e f your computer uses a Mac operating system select Go gt Connect to Server Type the IP address in the following format smb xxx xxXx XXX XXX 7 Do one of the following 99 User Guide Passwords and security e If your computer uses a Windows operating system open the media downloads folder If necessary enter the username and storage access password e If your computer uses a Mac operating system open the media downloads folder If necessary enter the u
113. creen 1995 Song Le Add to playlist 1 Planet Telex The Bends Play on another device High and Dry Touch and hold a song to open Share the song Fake Plastic Trees the menu Bones Select Nice Dream multiple songs Tap to go back to share or to the main oan delete music screen Recent Delete song Library or Playlists Shuffle songs Now Playing screen r aib mis Play a song and then tap this icon to control the song that you re listening to You can also check this screen to find more information about the song that s playing and the cover art order of your music Recent screen Depending on the app you re in see the media files that you recently watched listened i to viewed added to your BlackBerry device and so on 128 User Guide Media Album screen fo E or See the media files that you downloaded or uploaded to your BlackBerry device Playlists screen g Create and edit your own playlists and listen to collections of songs that were automatically gathered for you by your BlackBerry device Playing your music Play pause or skip a song 1 In the Music app tap a song or album to listen to 2 Tap B gt C 3 Tap IJ Ey or Ey Shuffle your music Tap B q to shuffle your selected music To stop shuffling your music tap Bq again Tip After you shuffle your music to see what s playing next tap gt El Tap the cover art Repeat a song or your music list To rep
114. ct name in the To field e For text messages type a contact name or a phone number e For BBM and other chat messages select a contact from the list 4 Type your message 5 Tap Send or the Enter key Reply to or forward an email In an email do one of the following To reply to the email tap EE e To reply to all recipients of the email tap 4 e To forward the email tap B 77 User Guide Messages Attach a file to an email or text message If your wireless service plan supports MMS messages you can add an attachment to a text message 1 While composing an email or text message tap iil You might need to hide the keyboard to see the icon 2 Browse to the file 3 Tap the file Add a BCC recipient to an email 1 While composing a message tap ij gt A 2 Type a contact name or email address Change text formatting in an email Bold italicize and underline text create ordered and bulleted lists and change the font size and colors 1 While composing a message tap Al You might need to hide the keyboard to see the icon 2 Use the formatting toolbar to apply formatting to your text Accept spelling suggestions If spell check is turned on spelling mistakes are underlined in red as you type Tap the underlined word e To accept a spelling suggestion tap the suggested word e To add the word to your personal dictionary tap Add to Dictionary Forward a text message 1 In the BlackBerry Hub touch and hold a text mess
115. cture you can use a picture taken with your camera but you can t use a picture that you downloaded from an email message sent to your work account What happens to my device data if leave my organization Your administrator can delete all of your BlackBerry device data including your personal content This feature helps to secure your device if your device was lost or stolen If your administrator turns on BlackBerry Balance technology your administrator can delete your work data from your device and leave your personal data and applications intact Some of your personal data might be deleted from your device if it overlaps with your work data for example a personal contact who works in your organization If you prefer to keep your personal data intact and only remove work data from your device contact your administrator Troubleshooting Work space and BlackBerry Balance My device is quarantined Your BlackBerry device might be quarantined if you add a work account that is associated with a BlackBerry Enterprise Server and the SIM card in your device doesn t have services activated correctly If your device is quarantined your administrator might delete the data on your device prevent access to unlock your device or remove your device from your organization s network To leave quarantine try using a different SIM card or changing your service plan For further assistance contact your administrator BlackBerry ID Abou
116. d Enter your previous Password Keeper or BlackBerry Wallet password to transfer the passwords from a previous device to the Password Keeper app Note Only credentials that are compatible between the BlackBerry Wallet app and the Password Keeper app are imported Credit card credentials are not imported After the Password Keeper data is imported it is removed from the backup file however other personal data remains in the backup file Tips after switching devices After you have finished switching BlackBerry devices consider doing the following e If you have a media card move it from your old device to your new device e To receive all of your messages and updates add email and social networking accounts to your new device e Wipe your old device to delete all of your data To delete all of your device data if necessary set a device password and then enter the password incorrectly ten times e Download apps from the BlackBerry World storefront e Explore the Help app on your device and discover tips and tricks 43 User Guide Get started Set up email or other types of accounts on your device You can add email accounts social networking accounts Such as Facebook Twitter and LinkedIn or even an Evernote account to your device 1 On the home screen swipe down from the top of the screen 2 Tap ej gt Accounts 3 If you already added an account to your device tap 2 to add another account Add a personal emai
117. d 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Security and Privacy gt SIM Card 3 In the Phone Network Lock section tap a locked item 4 When prompted enter the unlock code CAUTION For security reasons each unlock code can only be entered incorrectly 10 times If you exceed the number of allowed attempts to enter an unlock code your SIM card will allow emergency calls only For assistance contact your service provider Lock your work space If your BlackBerry device uses BlackBerry Balance technology to separate your work and personal activity you can lock your work space and continue to access personal files personal apps and personal data on your device 1 If you don t have a work space password to create one on the home screen swipe down from the top of the screen Tap Balance gt Set Password Type a password 2 On the home screen swipe down from the top of the screen e To immediately lock your work space tap o e To automatically lock your work space after a set amount of time tap Balance gt Lock work space after Take care to remember your work space password as it can t be reset or recovered When you exceed the number of allowed attempts to enter your work space password your work space and all of its contents are deleted Lock your device with a password Looking for a simple way to help protect your BlackBerry device data and prevent unauthorized use of
118. d e Switching from a BlackBerry device that has BlackBerry Protect installed You can use BlackBerry Protect to transfer supported data such as contacts from your current device s backup file to your new device Learn how to switch devices using BlackBerry Protect e Switching from an iPhone or Android device You can download the device switch app from BlackBerry World Learn how to switch devices using the device switch app Tip If you re switching from a BlackBerry device to see what version of software you re currently running on the home screen of your old device do one of the following e Click Options gt About e Click Options gt Device gt About Device Versions Make note of your usernames and passwords Before you switch BlackBerry devices make sure that you have the following e lf you have saved usernames and passwords in Password Keeper consider temporarily writing this information down so that you have it when you re ready to add accounts to your new device e If you have a device running BlackBerry Device Software 5 0 or later you might have created a BlackBerry ID that you used to log in to your device and the BlackBerry World storefront If you log in to your BlackBerry 10 device with your BlackBerry ID you might be able to reinstall apps that you downloaded previously from BlackBerry App World and access BlackBerry products that use your BlackBerry ID such as BBM and BlackBerry Protect Note BlackBerry App Worl
119. d is called BlackBerry World on BlackBerry 10 devices Update BBM Although it s not required to switch BlackBerry devices you should update to the latest available version of BBM and associate BBM with your BlackBerry ID before you switch devices 1 To see which version of BBM you re running on your old device look for BlackBerry Messenger in your list of installed applications 2 To download BBM 7 0 or later on your old device visit the BlackBerry World storefront or www bbm com If you can t update your version of BBM in BBM press the SJ key gt Options gt Back Up Select a backup option What if have contacts on my SIM card Your BlackBerry 10 device uses a micro SIM card To get a micro SIM card for your device contact your service provider If you saved contacts to your old SIM card to make sure those contacts aren t lost you might need to copy those contacts to your old device before you back up your device data Tip To copy contacts from your SIM card to your old device s built in media storage in your contact list on your old device press the j key gt SIM Phone Book Press the EJ key gt Copy All To Contacts 40 User Guide Get started Backing up and switching devices Transfer data to a new device using a computer and BlackBerry Link If your current BlackBerry device is running BlackBerry Device Software 5 0 or later you can use BlackBerry Link to transfer supported data and settings such as device s
120. d preloaded pictures 123 User Guide Media Date screen See all of the videos and pictures that you took and downloaded or uploaded to your BlackBerry device organized by the date that you took them Videos and pictures are organized by the most recently taken or added to the oldest videos and pictures Viewing your pictures Zoom in to or out from a picture With a picture open on the screen do one of the following e Double tap where you want to zoom in e Slide your fingers together or apart to zoom in or out manually Pan a picture 1 Zoom in to a picture 2 Drag your finger around the screen Play or view your media file on a DLNA Certified device Your DLNA Certified device must be a Digital Media Renderer You can wirelessly play or view media files saved on your BlackBerry device on supported DLNA Certified devices such as computers TVs or other home entertainment equipment Pictures and videos can also be viewed on supported HDMI displays Tip To find out if the device that you re trying to play or view a media file on is DLNA Certified or for more information about DLNA Certified devices visit www d na org 1 Open a media file 2 Tap H 3 Tap Ei 4 Select a device to play or view the media file on To play or view other media files while still connected to the DLNA Certified device tap R and select a media file To stop playing or viewing the media file on the DLNA Certified device tap ZS Switch betw
121. dd pins to your map to make it easy to keep track of where you are going or mark places of interest On the Map tab touch and hold the point that you would like to pin Clear all pins from a map On the Map tab tap B gt amp Start turn by turn directions Verify that location services are turned on and that your BlackBerry device has established a GPS connection 1 Find a place by doing one of the following e On the Map tab search for an address or a place using the Search field In the search results tap a place e On the Map tab locate a pin on the map Tap the pin e On the My Places tab tap a place or contact 2 Tap I 3 To begin receiving turn by turn directions tap WN To stop turn by turn directions in the map view or detail view tap x To stop turn by turn directions in the street level view tap anywhere on the screen gt x Switch to the map or detail view for turn by turn directions By default turn by turn directions start with the street level view of the route 141 User Guide Maps and locations To switch to one of the high level views do one of the following e To view a list of directions to your destination tap HA e To view an overview of the route on a map tap By To return to the street level view of the route tap Kd Show or hide traffic If traffic data is available you can display it as you view a map or view or listen to turn by turn directions in the street level view
122. deo slide you finger to the right on to fing e To share the picture or video slide your finger to the right on toh 4 Using Time Shift mode Time Shift mode lets you take a bunch of photos at once so that you can pick the best one of the set Did someone blink in every shot or cough just as you took the picture You can fix that by swapping in different expressions for any person until everybody is picture perfect Take the best picture possible using Time Shift mode 1 Make sure Q is selected 2 Take a picture and keep the camera steady until the picture appears 3 Move the slider at the bottom of the screen back and forth until you find the best picture 4 Tap J Replace a person s expression using Time Shift mode Make sure Q is selected Take a picture Drag the slider at the bottom of the screen back and forth until you find the best picture Tap a recognized face Use the dial to browse the available expressions Tap anywhere on the screen Tap FA Change the capture settings N Oo oO PR OD a You can change the scene mode the shooting mode choose whether you use your flash switch between the front camera and back camera and more 1 Tap E 2 Tap the setting that you want to change To return to Normal mode tap the mode icon in the upper left corner of the camera screen 119 User Guide Media Shooting modes Shooting modes change the way that the camera takes pictures and record
123. down Your upcoming events start to appear The more you drag the more you see 83 User Guide Messages Create a meeting from an email When you create a meeting or event from an email your BlackBerry device populates the invitation with the subject line from the email and the recipients of the email become the invitees 1 In an email tap Jj gt EA 2 Enter any additional information for the meeting 3 Tap Save Add a contact from the BlackBerry Hub 1 In the BlackBerry Hub touch and hold a message 2 Tap Be e To add the contact to an existing contact entry for example to add a new email address for a contact tap a contact from the list e To add the contact as a new contact tap A 3 Tap Save Refresh your list of messages If you added an email account that doesn t support push messaging services you can refresh the BlackBerry Hub to check for new messages In the BlackBerry Hub tap B gt Eg BlackBerry Hub settings Set an out of office reply Some email accounts might not support out of office replies 1 In the BlackBerry Hub tap ij gt 2 gt Email Accounts 84 User Guide Messages 2 Tap an email account 3 Set the Out of Office Reply switch to On 4 Type a message in the field Add a signature to an email account 1 In the BlackBerry Hub tap ij gt Fe gt Email Accounts 2 Tap an email account 3 Set the Auto Signature switch to On 4 Type your signature in the fie
124. e Search contacts for Megan Ball Search the Internet using the Voice Control app 1 To open the Voice Control app press and hold the Mute key on the right side of your BlackBerry device 2 After the beep say your search terms and specify that you want to search the Internet For example search the Internet for custom cars Ask a question using the Voice Control app You can ask a variety of questions using the Voice Control app If your question can t be answered you ll have the option of searching the Internet for your question 1 To open the Voice Control app press and hold the Mute key on the right side of your BlackBerry device 2 After the beep ask a question For example you can say How many people live in Canada What is the square root of 36 or Why is the sky blue 187 User Guide Applications and features Send messages using the Voice Control app Using the Voice Control app you can send a text message email or BBM message without typing a single word Just specify which type of message that you want to send and who you want to send it to then compose your message aloud 1 To open the Voice Control app press and hold the Mute key on the right side of your BlackBerry device 2 When you hear the beep say your command For example send an email to Tanya McPherson or Text Elliot Fung l m on my way Book a meeting or appointment with the Voice Control app 1 To open the Voice Control app
125. e Reply Now message is sent as a BBM message If the caller is not a BBM contact the Reply Now message is sent as a text message After dismissing a call do any of the following e To send one of the default Reply Now messages tap a message e To compose anew message tap Custom Message Type a message and tap Send Put a call on hold While on a call press and hold until Call Held appears on the screen Take notes during a call While on a call you can take notes that are saved as entries in BlackBerry Remember Tip You can turn on the speakerphone before taking notes so that your hands are free to use the keyboard 1 While on a call tap Ej 2 Type your notes and include information such as a title due date and tags 3 Tap Save 54 User Guide Phone Start a conference call 1 While on a call make or answer another call 2 To merge the calls tap 4 Answer a second call while already on a call 1 If you re using the call waiting feature when you receive a call while already on a call you can do one of the following e To put the first call on hold and answer the second call tap Answer e To end the first call and answer the second call touch and hold Answer Tap Drop 2 To merge both calls and start a conference call tap 4 To add more people to the conference call repeat steps 1and 2 Make another call while already on a call When you make another call while you re already on a call your first ca
126. e battery power Lock your screen By locking the screen you can help prevent your BlackBerry device from sending accidental messages or pocket dialing Locking your device doesn t disable alerts for incoming calls or messages Press the Power Lock key on the top of your device 90 User Guide Passwords and security To unlock the screen swipe up from the bottom of the screen Lock your device with a password Looking for a simple way to help protect your BlackBerry device data and prevent unauthorized use of your device You can set a password so that you can lock your device when it s in open view or not in use 1 If you don t have a password yet on the home screen swipe down from the top of the screen Tap Settings gt Security and Privacy gt Device Password Set the Device Password switch to On Enter a password 2 To lock your device do one of the following e Press and hold the Power Lock key on the top of your device Tap B e To automatically lock your device after a certain amount of time on the home screen swipe down from the top of the screen Tap Settings gt Security and Privacy gt Device Password gt Lock Device After Screen Lock e To automatically lock your device when it s in a BlackBerry case on the home screen swipe down from the top of the screen Tap Settings gt Security and Privacy gt Device Password gt Lock Device When Holstered To unlock your device press the Power Lock key on
127. e Calendar app You can save the conference call bridge info in your BlackBerry Calendar app so that you can quickly add that info to your meeting invitations 1 In the Calendar app swipe down from the top of the screen 2 Tap fe gt Mobile Conferencing gt Eq 3 Enter the conference call bridge information such as phone numbers and access codes 4 Tap Save Send an I will be late message If you will be late for a meeting or event you can quickly send a message to let other participants know 1 Open the event either from the BlackBerry Calendar app or from the event reminder 2 Tap fj gt A 3 In the dialog box move the slider to indicate how late you will be 4 Tap Email All or Email Organizer Share a file with meeting participants You can use email to share the files on your BlackBerry device with other meeting participants Touch and hold a file Tap SJ gt Meeting Participants Tap a meeting On the Compose screen type a message Tap Send ah oO DD 160 User Guide Applications and features Calendar app settings Change your default email address or calendar When you share something for example a picture or a website by email or when you compose a new email your BlackBerry device sends the email from your default email address When you add an event to your calendar or send a meeting invitation your device adds the event to your default calendar 1 On the home screen swipe down
128. e To remove the battery from the end opposite to the battery contacts lift and pull the battery out e To insert the media card microSD card with the metal contacts facing away from you slide the card into the slot to the right of the battery Set up your device The first time your BlackBerry device starts the Setup app opens The Setup app needs a network connection so make sure your device is connected to a mobile network or is within range of a Wi Fi network After the initial setup you can open the Setup app by tapping the fia Setup icon on the home screen The Setup app prompts you to enter an existing BlackBerry ID or create a new one If you are not sure if you already have a BlackBerry ID on your computer visit www blackberry com blackberryid You can use the Setup app to e Add your email BBM instant messaging and social networking accounts e Set up your payment options for purchases you make from the BlackBerry World storefront e Transfer data from a device running BlackBerry 7 or 7 1 e Customize and personalize your device settings e Watch tutorials or open the Help app to learn more about BlackBerry 10 OS Set up email or other types of accounts on your device You can add email accounts social networking accounts Such as Facebook Twitter and LinkedIn or even an Evernote account to your device 23 User Guide Get started 1 On the home screen swipe down from the top of the screen 2 Tap ej gt
129. e it to your device 1 In the BlackBerry Hub or the Phone app touch and hold a voice mail message 2 Tap Save Change your voice mail greeting Your voice mail greeting is the outgoing message that a caller hears before leaving a voice mail message Depending on your wireless service provider this feature might not be supported 1 In the Phone app swipe down from the top of the screen gt tap Ee 2 Tap ao gt Change Voice Mail Greeting 3 In the Greeting drop down list do one of the following e To play your phone number as your voice mail greeting tap Phone Number e To play your name as your voice mail greeting tap Name 60 User Guide Phone e To record a custom voice mail greeting tap Personal Message Change your voice mail password Depending on your wireless service provider this feature might not be supported 1 In the Phone app swipe down from the top of the screen gt tap gt ao 2 Tap Change Password Prevent voice mail messages from downloading while you are roaming Depending on your wireless service provider this feature might not be supported 1 In the Phone app swipe down from the top of the screen gt tap gt ao 2 Clear the International Roaming check box Deactivate voice mail on your device If you deactivate voice mail on your BlackBerry device you must contact your wireless service provider to reactivate it Depending on your wireless service provider this feature might not be
130. e or Android device You must be connected to a Wi Fi network on both your old device and on your BlackBerry device You can use the device switch app to transfer contacts pictures and other personal data from your iPhone or Android device to your new BlackBerry device For more information about the device switch app visit www blackberry com deviceswitchapp 1 On your BlackBerry 10 device visit www blackberry com deviceswitchapp and download the device switch app 2 Open the device switch app 3 Complete the instructions on the screen Tutorial Switching to a BlackBerry 10 device using a media card This tutorial provides you with the opportunity to see and then practice switching from a BlackBerry 7 device to a BlackBerry 10 device using a media card Note This tutorial is available in English only Start the tutorial http docs blackberry com tutorials help en After you switch devices For information about returning your previous device to BlackBerry for recycling and safe disposal visit www blackberry com recycling The recycling and trade up program is only available in certain areas Restoring BBM The first time that you open BBM you are prompted for your BlackBerry ID If you have used BBM before consider the following 42 User Guide Get started e If you are switching BlackBerry devices you can use the Device Switch feature in BlackBerry Link on your computer or on a device running BlackBerry 7 or later to
131. e search filter for the Email category try searching from the BlackBerry Hub and selecting the From category Change your search settings You can specify whether your BlackBerry device stores your search history which categories to include in searches and which search engines to use to extend your searches to the Internet You can also clear your search history from this screen 1 On the home screen swipe down from the top of the screen 2 Tap Ee Settings gt Search 3 Tap the settings you want to change 4 Change your search settings Do more with your search results There are a variety of actions you can perform with items in your search results right in the search results screen The actions available to you depend on what the item is For example if one of the search results is an email you can reply forward flag and so on without opening the email 1 Touch and hold a search result 2 Tap an action Tip The actions you can perform appear as icons on the right side of your screen To see the names of the icons slide your finger over them 51 User Guide Get started 52 User Guide Phone Phone Phone Phone at a glance Headset jack 4 PORSCHE DESIGN Front camera gt Volume up Active call lt a screen i 7 gt Mute Switch between a Volume down speakerphone oo headset and BpnRoss nee st Speake a Open the Dial Pad Mute the call s i Touch and zime sadaca Make a
132. e to the previous or next section of text such as a character word line sentence or paragraph or web content such as headings and links Change the text or web content size Move left right up or down Stop the BlackBerry Screen Reader from reading that point of focus Perform the default action of the application such as take a picture with the Camera app or start and stop a video in the Video app Mute the BlackBerry Screen Reader Read the time and date Read the status bar information including battery and radio connectivity Settings and options Gesture Swipe left with one finger to go to the next point swipe right with one finger to go to the previous point Swipe up with two fingers to scroll toward the top swipe down with two fingers to scroll toward the bottom Swipe up with two fingers and hold to go to the top swipe down and hold with two fingers to scroll to the bottom Swipe up with one finger to increase the slider value swipe down with one finger to decrease the slider value Swipe left with one finger to go to the previous text or content swipe right with one finger to go to the next text or content Swipe up with one finger while in the content to increase the size swipe down with one finger while in the content to decrease the size Swipe left right up or down with three fingers Swipe down and then to the left with one finger Double tap with two fingers Swipe down
133. e top of the screen Tap fe Settings gt Accounts gt R gt Fi Tap the type of account that you want to add You might need to get additional information about your account from your administrator or email service provider e f you re trying to add a work account supported by BlackBerry Enterprise Service 10 make sure you have an activation password from your administrator e f you re trying to add an email account supported by Microsoft Exchange ActiveSync contact your administrator or email service provider to find out if you need to change any settings for the account can t add a second social networking account You can add only one Facebook account one Twitter account and one LinkedIn account to your BlackBerry device BlackBerry Hub message list icons Icon Description Unread email Read email L Meeting or event invitation a New Facebook notification fe Email with attachment gt Draft message i Email messages grouped by subject in a conversation thread Unread text message SMS Read text message amp Text message with attachment MMS Ej Draft text message a New system notification Message hasn t been sent yet Message is being sent 73 User Guide Messages Icon Description PA Message has been sent eo Message could not be sent Viewing and searching messages Where is my email or other messages All of your email text messages social networking notifications missed calls and voice m
134. eat your current music list tap B gt DF B Tap BJ again to repeat the song that s currently playing Play or view your media file on a DLNA Certified device Your DLNA Certified device must be a Digital Media Renderer You can wirelessly play or view media files saved on your BlackBerry device on supported DLNA Certified devices such as computers TVs or other home entertainment equipment Pictures and videos can also be viewed on supported HDMI displays Tip To find out if the device that you re trying to play or view a media file on is DLNA Certified or for more information about DLNA Certified devices visit www dlna org 1 Open a media file 2 Tap E 129 User Guide Media 3 Tap Ei 4 Select a device to play or view the media file on To play or view other media files while still connected to the DLNA Certified device tap K and select a media file To stop playing or viewing the media file on the DLNA Certified device tap ZS Doing more with your music You can do lots more with your music such as search your songs send or share them with friends delete songs and albums view music properties and so on You can see the available options by tapping or by touching and holding a song artist album genre or playlist and then tapping i Creating playlists and organizing your music On the Playlists screen you can make and use your own playlists or play the collections of songs that your BlackBerry device gather
135. ecent view the file is hidden from that view but can still be retrieved in All view e To delete a file from Documents To Go touch and hold a file Tap E e To hide a file from Recent view touch and hold a file Tap B Cut copy and paste text in a document or presentation To cut copy and paste items such as text in a document or presentation 1 Touch and hold the text you want to copy 2 Highlight the area by moving the cursor indicators 195 User Guide Documents and files 3 Tap the highlighted area 4 Tap or 5 Touch and hold where you want to paste the text 6 Tap Save changes to a file in Documents To Go When you save a file using Documents To Go you can choose where the file is saved For example you can save a file to the cloud or to a media card If you exit a file without saving it Documents To Go asks if you would like to recover your changes the next time you open the file 1 Tap E 2 Tap E or E Undo or redo an action in Documents To Go e To undo an action tap 9 e To redo an action tap Tip You can undo your actions up until the last time you saved the file you re working in Access work files When you have BlackBerry Balance technology enabled on your BlackBerry device you can manage your work life and personal life on the same device You can have Documents To Go files open in both the work space and the personal space at the same time but you can t copy or move data and fi
136. ect the other input device and try again Battery and power Inserting the micro SIM card battery and media card Remove the battery door CAUTION To help preserve the finish take care not to forcefully bend the battery door To remove the battery door pull up the bottom of the battery door Insert or remove the micro SIM card CAUTION Your BlackBerry device is designed for use with a micro SIM card To avoid possible damage to your device do not insert a SIM card adapter into your device 239 User Guide Settings and options To insert the micro SIM card slide it into place as shown To remove the micro SIM card 1 Push the micro SIM card partly out by placing your index finger in the opening 2 Slide the micro SIM card out completely using either your index finger and thumb or by pressing on the top of the micro SIM card with your thumb Insert or remove the battery and a media card Before you start using your BlackBerry device it is recommended that you charge the battery The battery in the box that your device came in isn t fully charged A media card is optional If a media card is included it might already be inserted Do one of the following e To insert the battery align the contacts e To remove the battery from the end opposite to the battery contacts lift and pull the battery out e To insert the media card microSD card with the metal contacts facing away from you slide the card into t
137. ed and are registered and or used in the U S and countries around the world Adobe and Flash are trademarks of Adobe Systems Incorporated Android Gmail and YouTube are trademarks of Google Inc Apple iCal iPhone and Mac are trademarks of Apple Inc Bluetooth is a trademark of Bluetooth SIG Box is a trademark of Box Inc DLNA Certified is a trademark of the Digital Living Network Alliance Evernote is a trademark of Evernote Corporation Facebook is a trademark of Facebook Inc GSM is a trademark of the GSM MOU Association HDMI is a trademark of HDMI Licensing LLC IBM Notes is a trademark of International Business Machines Corporation LinkedIn is a trademark of LinkedIn Corporation Microsoft ActiveSync Excel Outlook PowerPoint and Windows are trademarks of Microsoft Corporation Porsche Design is a trademark from Dr Ing H C F Porsche Aktiengesellschaft QR Code is a trademark of DENSO WAVE INCORPORATED in Japan and other countries Sina Weibo is a trademark of Beijing Sina Internet Information Service Co Ltd Sorenson Spark is a trademark of Sorenson Media Inc Twitter is a trademark of Twitter Inc Miracast Wi Fi and Wi Fi Protected Setup are trademarks of the Wi Fi Alliance All other trademarks are the property of their respective owners This documentation including all documentation incorporated by reference herein such as documentation provided or made available at www blackberry com go docs is provided or made accessible AS
138. ed to your BlackBerry device and you are prompted to finish the activation What content is in my work space and my personal space If your administrator turns on BlackBerry Balance technology the device data apps and network access are separated so that you have a work space and a personal space Open work apps appear with a icon on the home screen Depending on the rules set by your administrator some apps and features might be available in your work space personal space or both The table below describes the default behavior for most apps Description These apps are available only in your work space and display work data These apps are available only in your personal space and display personal data Depending on the rules set by your administrator you might have access to work contacts in the Phone BBM and text messaging apps Apps BlackBerry Work Drives BlackBerry World for Work BBM BlackBerry Protect BlackBerry Story Maker BlackBerry World Calculator Camera Clock Compass Facebook Media card Phone 107 User Guide Description These apps and features are available in your work space and personal space Your work and personal data is displayed together These apps are available in your work space and personal space Depending on which space you open an app in you can access either your work data or personal data You can open two instances of these apps at the same time Can I u
139. edback provides an audible indication of your typing progress In addition you can change your settings so that your device automatically capitalizes new sentences or so that tapping the key twice inserts a period 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Language and Input gt Prediction and Correction 3 Tap the settings that you want to change Cut copy and paste text 1 To highlight text touch and hold the text To change your selection move the cursor indicators 2 Do one of the following e To copy the text touch and hold the highlighted text Tap D e To cut the text touch and hold the highlighted text Tap E 3 To paste the text touch and hold where you want to paste the text Tap Wl Selecting word suggestions that appear while you type Your BlackBerry device is designed to learn what you tend to say and where in a sentence you tend to say it Your device uses this information to try to predict what word you might type next and displays suggested words on the BlackBerry Keyboard You can then use flick typing to quickly select a suggested word by placing your finger just below the word and flicking it up towards the message screen Select a suggested word To use a word that appears on the BlackBerry Keyboard place your finger just below the word and flick it up onto the screen Change where word suggestions appear By default word suggestions appear on the BlackBerry K
140. ee the home screen and your minimized apps Slide your finger to the left again to see all your apps e To scroll slide your finger up and down e To move between the BlackBerry Hub and the home screen slide your finger left and right 31 User Guide Get started Use a slider If a slider appears on your screen you can use the slider to progress through a file such as a song or video or scroll through multiple pages such as the pages of an eBook On the slider drag the slider handle Select items Do any of the following e To select an item simply tap it If the item can be opened it will open if not it will be highlighted e To highlight an item without opening it touch and hold the item e To highlight multiple items such as pictures or songs that you want to share touch and hold one item Tap Mana tap additonal items To clear an item tap it again OESIGN 32 User Guide Get started Zoom in to or zoom out from the screen If you want a closer view of a detail in an image or if you re having trouble reading words that are too small you can magnify the screen by zooming in To see more of the screen Zoom out Slide your fingers apart to zoom in or slide your fingers together to zoom out Move items from one place to another 1 On the home screen touch and hold the item you want to move 2 When the item starts to pulsate slide your finger to where you want the item to be Minimize apps
141. een your personal and work spaces When BlackBerry Balance technology is set up on your BlackBerry device and you have at least one media file saved on your device you can quickly switch between your personal and work spaces 124 User Guide Media 1 Inthe Pictures app on the Date Recent or Albums screen slide your finger down on the middle of the screen 2 Tap Personal or Work Doing more with your pictures and picture albums You can do more with your pictures and picture albums such as view them as a slideshow delete them send or share them with friends and so on You can also view properties of your pictures and picture albums including size name and date taken You can see the available options by tapping or by touching and holding an album and then tapping Hi Set a picture as your wallpaper 1 Open a picture 2 Tap H gt Gj gt Wallpaper Tip If you zoom in to the picture and then set it as your wallpaper the zoomed in part of the screen is what will appear as your wallpaper Edit a picture The picture editor offers tools for you to use to edit and play with your pictures 1 Open the picture that you want to edit 2 Tap J 3 When you re finished tap Save Tip There might be more editing options available than what s visible on the screen If your BlackBerry device is in portrait view try swiping left or right on the visible editing options If your device is in landscape view try swiping up or down
142. en Note This troubleshooting wizard is available in English only I can t connect to a Wi Fi network Start by checking for these basic issues e Check that you turned on the connection to the Wi Fi network On the home screen swipe down from the top of the screen Verify that the Wi Fi icon appears blue e Check that you re in a Wi Fi coverage area If you re connecting to a home network see if other wireless devices are able to connect If other devices can t connect you might need to reset your router If you re connecting to a work Wi Fi network or a hotspot talk to your administrator or an employee at the hotspot e Your connection might have timed out Try connecting again e If the Wi Fi network that you want doesn t appear on the Wi Fi settings screen it might be hidden If you know the network name try connecting to the Wi Fi network manually e Check that Mobile Hotspot mode is off If Mobile Hotspot mode is on your device can t connect to a Wi Fi network 220 User Guide Settings and options If none of the suggestions above solve your connection issue try these more advanced troubleshooting options e Check that the time on your BlackBerry device is synchronized with the network time If the times are different it could prevent your device from connecting for example if connecting to the network requires you to have a certificate on your device and the certificate has an expiration date e If you switched Wi Fi netwo
143. end S MIME protected messages Smart cards store certificates and private keys You can import certificates from a smart card to your device by using the BlackBerry Smart Card Reader or a microSD smart card Private key operations such as signing and decryption use the smart card Public key operations such as verification and encryption use the public certificates on your device Using a smart card with your device 100 User Guide Passwords and security Use two factor authentication You can use a smart card and your BlackBerry device password to unlock your device 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Security and Privacy gt Device Password gt Authenticator Settings 3 Set the Smart Card User Authenticator switch to On e To set your device to remember the format of the password that you type in a password field numeric or alphanumeric set the Smart Password Entry switch to On e To set your device to lock when you remove your smart card from your device or BlackBerry Smart Card Reader set the Lock on Card Removal switch to On e To set your device to use a smart card to unlock your device or your work space in the Use Authenticator for drop down list tap Device or Work Import a certificate from a smart card You can import a certificate from a microSD smart card inserted in your BlackBerry device or a BlackBerry Smart Card Reader that is paired with your device using Bluetoot
144. ents of your note For example you can type note pick up milk on the way home 233 User Guide Settings and options 3 Beneath Actions tap the action that you want to perform Add a task to BlackBerry Remember 1 On the home screen tap 8 2 Type task and the contents of your task For example you can type task prepare for the meeting tomorrow 3 Beneath Actions tap the action that you want to perform Find a location in the Maps app 1 On the home screen tap 8 2 Type Map and type any of the following e A favorite place that you ve added to the Maps app For example you can type Map home e Acontact s name For example you can type Map Megan Ball e A point of interest For example you can type Map coffee shop e An address For example you can type Map 175 Columbia St West Waterloo Ontario e Acity name For example you can type Map New York City 3 Beneath Actions tap the action that you want to perform Play music 1 On the home screen tap gl 2 Type Play and a song name album name artist or playlist name For example type Play classic rock playlist 3 Beneath Actions tap the action that you want to perform Creating custom text shortcuts Word substitution lets you create your own text shortcuts so that when you enter a shortcut your BlackBerry device replaces the shortcut with a full word or phrase Tip Word substitution is sometimes known as autotext Turn on word predictions 1 O
145. environmental sustainability BlackBerry is committed to reducing the environmental impact of BlackBerry products To learn more about the sustainability efforts at BlackBerry visit http www rim com company corporate responsibility product_sustainability shtml Frequently asked questions Battery and power How can extend battery life Battery life varies depending on how you use your BlackBerry device To help battery power last longer try any of the following 244 User Guide Settings and options O Dim the screen Prolong battery life by changing your device settings to dim the screen To adjust the screen brightness choose a dark colored wallpaper or change the screen lock timeout On the home screen swipe down from the top of the screen Tap Settings gt Display d Decrease volume Turn down the device volume with the volume keys on the right side of your device To adjust other volume settings on the home screen swipe down from the top of the screen Tap Ej Settings gt System Volume or Notifications i Close apps Increase how long a single charge lasts by closing any apps or features that you finished using so that they aren t continuously running in the background Some features consume more battery power than others and should be closed or turned off when not in use For example the camera the BlackBerry Browser Voice Control GPS and Bluetooth technology Cp Turn off connections If your device is
146. eos including length name and date created You can see the available options by tapping Al or by touching and holding a video thumbnail and then tapping J Change the volume Do any of the following e To increase the volume press the Volume Up key on the right side of your BlackBerry device e To decrease the volume press the Volume Down key on the right side of your device e To mute the volume press the Mute key on the right side of your device To turn off mute press the Mute key again Note Your media volume is separate from your notifications volume Changing the volume while you listen to your music won t change the volume of your notifications Edit a video You can edit and improve the individual videos on your BlackBerry device 1 Touch and hold a video thumbnail 2 Tap JJ Supported audio and video file extensions formats and codecs Depending on your BlackBerry device model and wireless network some file extensions formats and codecs might not be supported File extension Supported video codec s Supported audio codec s 3GP H 263 H 264 MPEG 4 AAC AMR 3G2 H 263 H 264 MPEG 4 AAC AMR QCELP ASF WMV 9 WMA AVI MJPEG MPEG 4 MPEG 3 FAV V6 Sorenson Spark ISMV fragmented MP4 M4V H 264 WMV9 H 263 H 264 MPEG 4 AAC WMA AAC MPEG 3 PCM 136 User Guide File extension MKV M4A MIDI MKA MP3 OGG QCP SPMID WAV WMA Supported video codec s H 264 MPEG 4
147. erry device in standby mode the device screen backlight turns off and the screen locks Wireless connections and clock alarms aren t affected Press the Power Lock key on the top of your device To wake up your device swipe up from the bottom of the device screen V Restart or reset your device If your BlackBerry device is running slower than usual or not responding turning off and turning back on your device might help to solve the problem Do one of the following To restart your device press and hold the Power Lock key on the top of your device Tap 0 e To reset your device press and hold the Power Lock key for ten seconds Charge your device Before you start using your BlackBerry device you should charge the battery that came with your device as the battery isn t fully charged 28 User Guide Get started Charge your device using the charger provided by BlackBerry in the box that your device came in You can also charge your device using a USB cable connected to a computer but charging might take longer CAUTION Other chargers might not provide adequate power and might damage your device Plug the charger into a power outlet and connect the cable to your device using the USB port Tips Charging your device Your BlackBerry device uses a lithium ion battery To maximize your use of this type of battery when possible do the following e Charge your device for an extended period of time rather than chargin
148. erter Compass Navigate using the compass or let the compass connect to satellites to find your location File Manager View save and share files that are stored on your device on a media card or on devices or networks that your device is connected to Smart Tags Store and create tags that contain info such as text phone numbers and links that you can share with others on printed materials or by tapping the backs of your devices together Settings Change the settings for network connections accounts display language and more Adobe Reader View PDF files on your device and share them with others over email BBM and more Phone Place conference calls check voice mail or move a call to BBM Video Camera Includes front and rear cameras and a Time Shift mode to help you capture the perfect picture Setup Set up your accounts personalize your device and watch tutorials about using BlackBerry 10 OS Help 20 User Guide Get started Icon Description Find out how to do things quickly on your device read FAQs and learn tips that can help increase your productivity Notification icons The notification icons show you that you have new or unopened items for your accounts in the BlackBerry Hub When you have a new item the indicator appears on the notification icon You can peek at your notification icons by sliding your finger up from the bottom of the screen from anywhere on the device
149. ess the Power Lock key on the top of your device Swipe up from the bottom of the screen When prompted enter your device password Lock your work space If your BlackBerry device uses BlackBerry Balance technology to separate your work and personal activity you can lock your work space and continue to access personal files personal apps and personal data on your device 1 If you don t have a work space password to create one on the home screen swipe down from the top of the screen Tap Balance gt Set Password Type a password 2 On the home screen swipe down from the top of the screen e To immediately lock your work space tap o e To automatically lock your work space after a set amount of time tap Balance gt Lock work space after Take care to remember your work space password as it can t be reset or recovered When you exceed the number of allowed attempts to enter your work space password your work space and all of its contents are deleted 49 User Guide Get started Turn on rotation lock 1 On the home screen swipe down from the top of the screen 2 Tap Q Connect your device to an HDMI display 1 Using an HDMI cable connect your BlackBerry device to an HDMI display 2 Your device automatically detects the resolution of the HDMI display that your device is connected to However if you need to change the resolution on the home screen swipe down from the top of the screen Tap fejSettings gt Displa
150. essages set the Show Sent Messages switch to Off 85 User Guide Messages Color code your email accounts To help you distinguish between different types of email in the BlackBerry Hub you can choose a color for each of your email accounts The color appears on the left hand side in your list of messages 1 In the BlackBerry Hub tap ij gt Fe gt Email Accounts 2 Tap an email account 3 In the Account Color drop down list tap a color Change the accounts that appear in the BlackBerry Hub If you don t want to see messages for an account in the BlackBerry Hub you can turn off that account Calendar and contact syncing aren t impacted by these settings 1 In the BlackBerry Hub tap ij gt amp Settings gt Hub Management 2 To turn an account on or off beside the account tap the switch Change options for sending and receiving text messages In the BlackBerry Hub tap fj gt E Settings gt Text Messages e To receive a delivery or read notification for your messages tap SMS or MMS Set the Confirm Delivery or Confirm Read switch to On e To allow other devices to see when you received or read a text message with an attachment tap the MMS tab Set the Allow Delivery Confirmation or Allow Read Confirmation switch to On e To block unwanted MMS messages tap the MMS tab Set the Reject Anonymous Messages or Reject Advertisements switches to On e To stop receiving MMS messages while you roam tap the MMS ta
151. eted the steps above you will receive a password reset email If you complete the steps to reset your password on a computer the password reset email can only be viewed on a computer and isn t delivered to your device If you follow the steps to reset your password on your device the password reset email will be delivered to your device Complete the instructions in the email to reset your BlackBerry ID password Some of the data from my previous device isn t on my new device The type of device you transferred data from and the version of device software on your previous device determines what data can be transferred to your new device For a list of the type of data that is transferred visit www blackberry com deviceswitch Try any of the following e Check that your personal email accounts have been set up Email accounts aren t transferred and need to be set up in the BlackBerry Hub on the device e Check that your work email accounts have been set up For a Microsoft Exchange ActiveSync email account on a BlackBerry Enterprise Server contact your administrator for the information required to activate the account e Look for memos and tasks in the BlackBerry Remember app e Transfer apps by downloading them from the BlackBerry World storefront can t transfer items using my media card Try any of the following e Back up items from your media card to another source such as your BlackBerry device built in media storage or your deskt
152. ettings phone history media files browser bookmarks and so on to your new BlackBerry 10 device This feature is designed to move personal data but not work data 1 On your computer download and install BlackBerry Link from www blackberry com BlackBerryLink Open BlackBerry Link Connect your current BlackBerry device to your computer using a USB cable Complete the instructions on the screen When prompted connect your new BlackBerry 10 device using a USB cable oa rh OW ND Complete the instructions on the screen Note Email accounts and unsupported applications aren t transferred to your new device You can set up your email accounts on your new device in the BlackBerry Hub To download applications that weren t transferred to your new device visit the BlackBerry World storefront Transfer data from a BlackBerry 7 device using a media card This transfer option is only available if you re switching from a BlackBerry 7 device or later To see what version of software you re running on your previous device s home screen click Options gt About or click Options gt Device gt About Device Versions When you switch to a new BlackBerry device using the Device Switch feature in the Setup application you can move alarm settings BBM contacts browser bookmarks text messages phone history and wireless connection profiles between BlackBerry devices This feature is designed to move personal data but not work data
153. etwork Connections gt Mobile Hotspot 3 Tap the name of the device that you want to disconnect from your mobile hotspot 4 Tap E Troubleshooting Mobile Hotspot mode can t use my device as a mobile hotspot e Check that you re connected to the mobile network If al appears in the upper right corner of the home screen then the mobile network is on and connected 222 User Guide Settings and options e Check that your wireless service plan is set up to use Mobile Hotspot mode If not you need to change your service plan before Mobile Hotspot mode can work on your BlackBerry device e Your wireless service provider might not allow the use of Mobile Hotspot mode while roaming For more information check your service plan or contact your wireless service provider e f you re using your device for work your organization might not allow the use of Mobile Hotspot mode For more information check with your administrator e While roaming if your wireless service plan supports the use of Mobile Hotspot mode while roaming on the Mobile Network settings screen check that Data services while roaming is turned on I can t connect multiple devices to my mobile hotspot Depending on your wireless service plan you might not be able to connect multiple devices to your mobile hotspot or the number of devices you can connect might be less than eight Internet tethering Sharing your mobile network connection using Internet tethering In
154. evice This tutorial provides you with the opportunity to see and then practice setting up a Twitter account ona BlackBerry 10 device Note This tutorial is available in English only Start the tutorial http docs blackberry com tutorials help en Tutorial Setting up a Linkedin account on a BlackBerry 10 device This tutorial provides you with the opportunity to see and then practice setting up a LinkedIn account on a BlackBerry 10 device Note This tutorial is available in English only Start the tutorial http docs blackberry com tutorials help en Tutorial Setting up an Evernote account on a BlackBerry 10 device This tutorial provides you with the opportunity to see and then practice setting up an Evernote account on a BlackBerry 10 device Note This tutorial is available in English only Start the tutorial http docs blackberry com tutorials help en Set up email or other types of accounts on your device You can add email accounts social networking accounts Such as Facebook Twitter and LinkedIn or even an Evernote account to your device 1 On the home screen swipe down from the top of the screen 2 Tap ej gt Accounts 3 If you already added an account to your device tap to add another account Add a personal email account On the Add Account screen tap Email Calendar and Contacts Enter the email address Tap Next Enter the password for the account Tap Next oa hh WOOD
155. eyboard so that you don t have to look above where you re typing to see the suggestions If you have difficulty selecting the suggestions or you find the Keyboard looks cluttered you can set the suggestions to appear above the Keyboard instead 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Language and Input gt On Screen Keyboard 3 In the Portrait Mode and Landscape Mode drop down lists choose how you want the word suggestions to appear e To have word suggestions appear above the Keyboard tap In Column 237 User Guide Settings and options e To have word suggestions appear on the Keyboard tap In Letter e To turn off word suggestions tap Off When you set word suggestions to appear above your Keyboard you can use the suggestion by flicking up from anywhere directly beneath the word you want to use Spell check Turn on spell check 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Language and Input gt Spell Check 3 Set the Spell Check switch to On Accept spelling suggestions If spell check is turned on spelling mistakes are underlined in red as you type Tap the underlined word e To accept a spelling suggestion tap the suggested word e To add the word to your personal dictionary tap Add to Dictionary Change spell check settings You can change spell check settings such as whether to check the spelling of acronyms whether to correct
156. ff notifications swipe down To setan alarm drag the red dial around the clock face Main Alarm Tap to change Tap to turn off alarm settings No Recurrence the alarm such as tone 3 and volume AlrmClock World Cock Alarm Stopwatch clock World Timer clock Change the clock face 1 In the Clock app swipe down from the top of the screen 2 Tap Ee 3 Tap the Clock Face drop down list 4 Tap a clock face type Alarm clock Set an alarm Tap Set the Alarm switch to On Touch and hold the dial outside of the clock face Slide the dial around the clock face to your desired time ah OQ N a To save the alarm time tap anywhere on the screen Tip The dial allows you to set the alarm for five minute increments To set the alarm for a specific minute tap the alarm time at the bottom of the screen Tap the Alarm Time drop down list and scroll up or down to adjust the time that the alarm is set for 171 User Guide Applications and features Set additional alarms You can set multiple alarms to go off on the same day or you can set additional alarms to go off on different days at different times You can keep track of all the alarms you set by naming them and you can set a different alarm tone recurrence and snooze duration for each alarm 1 Tap 2 Do one of the following e If you only have one alarm set tap Gi e If you already have two or more alarms set tap EA gt A 3 Type a
157. files such as pictures contacts or events to a Bluetooth enabled device This profile allows you to use your BlackBerry device as a modem when it s connected to a Bluetooth enabled computer This profile allows you to use a Bluetooth enabled car kit to access contact information on your BlackBerry device for example to allow the car kit to place a call to a contact or display a caller name This profile allows you to connect your device to devices that run on a GSM network such as a car phone and extend SIM card functionality to the device 227 User Guide Settings and options Profile Description Serial Port Profile SPP This profile allows you to connect your device to Bluetooth enabled devices that support desktop connectivity wireless bypass and data transfer Device Identification Profile DIP This profile allows Bluetooth enabled devices to access information about your BlackBerry device model to support plug and play features such as automatically downloading required drivers Troubleshooting Bluetooth can t pair with a Bluetooth enabled device Check that your BlackBerry device is compatible with the Bluetooth enabled device For more information see the documentation that came with the Bluetooth enabled device If your Bluetooth enabled device requires a passkey and you don t know what the passkey is check the documentation that came with your Bluetooth enabled device Sometimes the passkey is set
158. for your account 3 Tap Next After you add a work account follow the prompts to set a work space password to use with BlackBerry Balance and to enter your work network password Add an email account supported by Microsoft Exchange ActiveSync Make sure you know the following from your administrator or your email service provider e Your username and work network password e Server address When you add an email account that s supported by Microsoft Exchange ActiveSync messages calendar events contacts tasks and notes associated with the account are synced with your BlackBerry device 1 On the Add Account screen tap RE gt Microsoft Exchange ActiveSync 2 Enter the username email address password and server address for the account 70 User Guide Messages e To turn off push email set the Push switch to Off To set how frequently your device checks for new messages in the Sync Interval drop down list tap an option e To use your organization s VPN set the VPN switch to On e To change how far back in time your device syncs messages in the Sync Timeframe drop down list tap an option 3 Tap Next Add a BlackBerry email account If you set up a BlackBerry email account normally in the format user lt serviceprovider gt blackberry com on a previous BlackBerry device to continue to receive messages for that account on your BlackBerry 10 device you must set up a forwarding email address and then add that email address t
159. formation from the home screen swipe down from the top of the screen Tap Settings gt About In the Category drop down list tap OS or Hardware e Contact your wireless service provider or local repair center about the issue Tutorial Searching the Help app on a BlackBerry 10 device This tutorial provides you with the opportunity to see and then practice searching the Help app ona BlackBerry 10 device Note This tutorial is available in English only Start the tutorial http docs blackberry com tutorials help en Device Switch Before you switch devices For information about how to switch to a BlackBerry device from an older BlackBerry device or a third party device visit www blackberry com deviceswitch Learn what transfer options are available to you The types of data transferred depends on the transfer method you use and the type of smartphone you re transferring data from Data transferred might include some settings phone history pictures music browser bookmarks and so on For a list of the type of data that is transferred visit www blackberry com deviceswitch e Switching from BlackBerry Device Software 5 0 or later On a computer you can use BlackBerry Link to switch devices Learn how to switch devices using BlackBerry Link e Switching from BlackBerry 7 0 or BlackBerry 7 1 You can use a media card on your device to switch devices Learn how to switch devices using a media card 39 User Guide Get starte
160. g touch and hold a bookmark Tap kA In the Add tags field type a tag name e To rename a tag tap g Touch and hold a tag Tap 2 Type a new name for the tag e To remove a tag from a bookmark touch and hold a bookmark Tap kA Tap a tag To delete all instances of a tag tap Touch and hold a tag Tap fi Delete a bookmark 1 In the Browser tap E gt Ey 2 Touch and hold a bookmark 3 Tap F View your browsing history On a webpage in the Browser touch and hold R until your history appears e To go to a page in your history tap the page e To see your full tab history tap Ba To dismiss your browsing history tap anywhere on the screen Tip To view your full browsing history tap E gt FB Delete your browsing history 1 In the Browser tap E 2 Tap e To delete all of your browsing history tap E e To delete a specific webpage from your browsing history touch and hold the thumbnail for the page Tap fi Browsing safely About website certificates Certificates help verify that a website is legitimate Websites that require more security such as banking sites use certificates to help prove authenticity If a website has a certificate certificate icons appear beside the web address bar 181 User Guide Applications and features Website certificate icons Icon Description il The website s identity has been verified by an extended validation certificate from a trusted certificate authority
161. g in small increments for example charging for less than 15 minutes e Avoid using your device while it is charging to help it charge faster e Charge your device often even when the battery charge isn t low e Avoid leaving your device in extremely hot or cold places such as on a vehicle dashboard e Avoid leaving your device turned off with a low battery power level for an extended period of time Lock or unlock your device Tip A quick tap on the Power Lock key will put your device to sleep This should help you conserve battery power Lock your screen By locking the screen you can help prevent your BlackBerry device from sending accidental messages or pocket dialing Locking your device doesn t disable alerts for incoming calls or messages Press the Power Lock key on the top of your device 29 User Guide Get started To unlock the screen swipe up from the bottom of the screen Unlock your device with a network unlock code To obtain the unlock codes for your BlackBerry device contact your service provider Your device might be network locked which allows your device to make a mobile network connection with only your current service provider For example if you want to use a SIM card from another service provider you might need to enter an unlock code Tip To see the current service provider associated with your device on the home screen swipe down from the top of the screen Tap fejSettings gt About gt SIM Car
162. ge the settings in an app swipe down from the top of the screen Tap Ee e To see other options in many apps tap Hi e To change your BlackBerry device settings and connect to mobile and Wi Fi networks on the home screen swipe down from the top of the screen Tapkey Settings 12 User Guide To see all device settings tap Settings To change the settings for a feature tap the label PORSCHE DESIGN Where is my email or other messages Get started To turn on or turn off a feature such as Wi Fi tap the icon When the feature is turned on the icon is blue All of your email text messages social networking notifications missed calls and voice mail messages can be found in the BlackBerry Hub The BlackBerry Hub isn t like other apps on your BlackBerry device It s at the core of the BlackBerry 10 experience and it s always running so that you stay connected no matter what you re doing on your device To get to the BlackBerry Hub on the home screen slide your finger right You can also peek at the BlackBerry Hub or open it from anywhere on your device using a simple gesture 13 User Guide Get started PORSCHE DESIGN LKE 11 35 BlackBerry Hub Wednesday September 4 fa Amy Ross Hey are we sl Paul Turner Re Hotel Confirt H Marketing R Marketing Revie Gi Tamara Moo Let s do someth fe Megan Ache Travel Itinerary pa Jessica Congrats on y Blake Smith v Re Produc
163. h technology 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Security and Privacy gt Smart Card gt Import Certificates 3 Follow the instructions on the screen Store your smart card password on your device You can set your BlackBerry device to temporarily store your smart card password so that you don t have to enter it as often To clear the cache lock your device 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Security and Privacy gt Smart Card 3 Set the PIN Caching switch to On Turn off LED notifications for a smart card The red LED flashes when your BlackBerry device accesses data on a smart card You can turn off this indicator 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Security and Privacy gt Smart Card 3 Set the LED Activity Indicator switch to Off 101 User Guide Passwords and security Frequently asked questions Security How do I reset my device password if forget it Your BlackBerry device password can t be recovered or changed if you don t enter your current password correctly For security reasons the only way that you can reset your password without knowing your current password is to delete all of your device data You can do this by entering an incorrect device password multiple times BlackBerry recommends that you regularly create and save a backup file on your computer
164. hat is attached to a small gift for your guests Scan a QR Code barcode or an NFC tag When you scan a QR Code or barcode by using the Smart Tags app your device saves the information as a smart tag When you scan an NFC tag your device opens the information in the corresponding application type You can save the information as a smart tag by opening the Smart Tags app before you scan the NFC tag Do any of the following To scan a QR Code or barcode open the Smart Tags app Tap fj Tap fq or i Hold your device so that all four corners of the QR Code or barcode appear on your screen 183 User Guide Applications and features e Toscan an NFC tag tap the back of your device against the NFC tag Delete a smart tag from your device 1 In the Smart Tags app highlight one or more tags that you want to delete 2 Tap f Create your own smart tag You can create your own smart tag to share with other devices save to an NFC tag or display as a QR Code 1 In the Smart Tags app tap 2 Tap a tag type 3 In the fields that appear on the screen enter the necessary information Tip You can group multiple tags together Press and hold an existing tag Tap Add Repeat Steps 2 and 3 to create a tag Smart tag types Web Use to create a smart tag that when opened takes you to a webpage Smart Triggers Use to create a smart tag that when written to an NFC tag and then tapped on can trigger various settings o
165. hat when the right network conditions are present BlackBerry Natural Sound technology is designed so that you can share experiences as if you were there For example you can hear nuances and variations in the other person s tone pick up ambient sounds like music playing in the background and experience stereo sound Switch cameras or share your screen By default your front facing camera is used during BBM Video chats While sharing your screen you can play media files such as videos and music on your device and continue your conversation at the same time In a BBM Video chat do any of the following e To switch to your rear facing camera tap a e To share your screen tap E Mute your microphone in a BBM Video chat In a BBM Video chat tap JA Move your video thumbnail around the screen 1 Touch your video thumbnail 2 Drag the thumbnail to a different corner of the screen Move your BBM Video chat to an external display If necessary connect your device to the external screen by using an HDMI cable You can move your BBM Video chat to an external display such as a TV for a larger picture 1 During a video chat tap 2 Select an option BBM Video options Stop using BBM Video over a mobile network When you prevent BBM Video from connecting over the mobile network you can still use BBM Video over a Wi Fi network 1 In BBM swipe down from the top of the screen 2 Tap Ee 3 Set the Allow BBM Call
166. hat you want to share align the backs of your devices Move an app around the home screen 1 2 On the home screen touch and hold an app icon until all of the icons start to blink Drag the icon to a different location on the home screen and release your finger 36 User Guide Get started Change your ring tone sounds or alerts In the Notifications settings you can change the settings for your ring tone sounds or alerts and set the volume level of the notifications number of vibrations and more Your Porsche Design P 9982 smartphone from BlackBerry includes a unique and customized ring tone that only the owners of the P 9982 smartphone from BlackBerry have access to 1 On the home screen swipe down from the top of the screen 2 Tap Sj Settings gt Notifications e To change your global notification settings tap a setting in the Mode drop down list or change the Sound Vibrate LED Instant Previews or Volume settings e To change the notification settings for a particular app for example the Phone app in the Notifications section tap an application and change the settings You can also customize the number of vibrations here Change your font size 1 On the home screen swipe down from the top of the screen 2 Tap fe Settings gt Display 3 In the Font Size drop down list tap the size of font that you want to use Set a picture as your wallpaper 1 Open a picture 2 Tap H gt Bj gt Wallpaper
167. he NFC feature might not be available depending on your wireless service provider your administrator s settings and your BlackBerry device model NFC is a short range wireless technology that s designed for easily sharing content and information without having to use pairing information Depending on the applications you have installed on your device and the NFC compatibility of other devices there can be many interesting ways to use NFC Here are a few possibilities e Simultaneously exchange contact cards with a new friend or business acquaintance e Pass a picture to your friend e Pay for your bus or subway ride e Pay for your morning coffee without taking out your wallet e Grab a coupon from a poster you see on the street e Gain access to your building when you get to work e Send a webpage you re viewing to a friend e Add a friend to your BBM contacts e Copy smart tag information to an NFC tag These are just a few of the things you can do with NFC For more play with NFC on your device be creative and see what you can do Turn on NFC The NFC feature might not be available depending on your wireless service provider your administrator s settings and your BlackBerry device model 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Network Connections gt NFC 3 Set the NFC Connectivity switch to On Send a file using NFC The NFC feature might not be available depending on y
168. he slot to the right of the battery 240 User Guide Settings and options ei T A PORSCHE DESIGN Turn off your device Press and hold the Power Lock key on the top of your BlackBerry device Put your device in standby mode When you put your BlackBerry device in standby mode the device screen backlight turns off and the screen locks Wireless connections and clock alarms aren t affected Press the Power Lock key on the top of your device To wake up your device swipe up from the bottom of the device screen 241 User Guide Settings and options Restart or reset your device If your BlackBerry device is running slower than usual or not responding turning off and turning back on your device might help to solve the problem Do one of the following e To restart your device press and hold the Power Lock key on the top of your device Tap o e To reset your device press and hold the Power Lock key for ten seconds Battery and charging icons The battery power level icons appear at the top of the home screen on your BlackBerry device The battery is charging ET The battery is fully charged Ti The battery isn t charging because the power source isn t providing enough power Use the charger that came with your BlackBerry device to charge the battery m The battery charge is low and your wireless connections might turn off to conserve power If the battery charge gets too low your device m
169. here on the screen To stop recording tap the screen again Turn on autofocus lock You can use the autofocus lock on your BlackBerry device to take multiple pictures without having to wait for the focus to adjust between pictures When the focus box turns green touch and hold inside of the focus box O appears in the focus box when autofocus is set To turn off autofocus drag the focus box anywhere on the screen or tap O inside of the focus box Record a video in stereo You can capture videos in stereo by turning your BlackBerry device to landscape view Tip When you connect a stereo headset to your device stereo recording is available regardless of device orientation Switch between the camera the video camera and Time Shift mode In the Camera app you can take pictures and record videos using the camera video camera and Time Shift capture modes 1 Tap your current capture mode e EZ or Q 2 Tap the capture mode that you want to use Access the Camera app from the Lock screen On the Lock screen touch and hold fe 118 User Guide Media Peek at the last picture or video that you took You can peek at the last picture that you took or the video that you recorded to see if you captured what you wanted 1 Touch and hold the thumbnail at the bottom of the screen 2 Slide your finger up to expand the thumbnail e To return to the Camera app lift your finger from the screen e To delete the picture or vi
170. ically when you travel but you might need to try switching networks manually if you re having trouble connecting or if the network signal is weak To switch wireless networks manually your wireless service plan must include this service and your device must be connected to a GSM or UMTS network 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Network Connections gt Mobile Network 3 If the Mobile Network switch is off set it to On 4 Set the Network Selection Mode to Manual 5 When your device finishes scanning for networks tap a network Turn off data services while roaming Depending on your wireless service plan you might be able to turn off data services email messages PIN messages text messages with attachments and browser service on your BlackBerry device so that only the phone and basic text messaging are available Turning off data services while roaming might prevent you from receiving additional roaming charges For more information contact your wireless service provider 1 On the home screen swipe down from the top of the screen 2 Tap Ee Settings gt Network Connections gt Mobile Network 3 If the Mobile Network switch is off set it to On 4 In the Data services while roaming drop down list tap Off or Prompt Troubleshooting Mobile network I can t connect to the mobile network Try the following solutions 216 User Guide Settings and options e Check that
171. ication tap ES 3 Type the website and username information 4 Tap Generate a Password Note If password copying is turned off you must type the generated password letters numbers and symbols when you want to use it 114 User Guide Passwords and security Search in Password Keeper 1 In the Password Keeper application tap fe 2 Type the title username website name or notes you are searching for 3 Select the appropriate record If no results are found during your search you can add a new password record by tapping Add to Password Keeper Lock Password Keeper There are two ways to lock Password Keeper You can lock it manually or set the option to have Password Keeper lock automatically when you minimize the application or lock the screen In the Password Keeper application swipe down from the top of the screen and do one of the following e To lock manually tap fF e To lock automatically tap Ee Select or clear the appropriate checkbox Create security questions and answers in Password Keeper You can create personalized security questions and answers for Password Keeper records so that your passwords are difficult to guess 1 Add anew record or select an existing record in Password Keeper and tap 2 In the Add or Edit screen tap Ef 2 3 Select a Generic security question from the list or create a personalized question by tapping g 4 Type in your security answer or tap Generate an Answer 5 T
172. ictures and videos from another album Edit a story made with BlackBerry Story Maker You can edit and revise stories that you make with BlackBerry Story Maker 1 Tap an existing story e To change the theme tap a theme on the right side of the screen e To change the order of the pictures and videos or to edit them tap B e To add or remove pictures and videos tap E gt E To change the song tap B gt Kg e To change the titles and credits tap Jj gt Gil 2 When you re finished tap iE 138 User Guide Media Tip To see more themes that might be available off screen try swiping up or down on the visible themes Delete a story in BlackBerry Story Maker 1 Touch and hold a story 2 Tap B gt fii Change your BlackBerry Story Maker settings 1 In BlackBerry Story Maker swipe down from the top of the screen 2 Tap Eeq e To change the resolution that stories are saved in set the Save in 1080p Resolution switch to On or Off e To change the location where stories are saved to set the Save to Media Card switch to On or Off Media sharing About sharing media You can wirelessly share the media files on your BlackBerry device with DLNA Certified supported devices such as computers TVs or other home entertainment equipment You can share your media files wirelessly using one of the following methods e Play on In the Music Pictures and Video apps use the Play on feature to automatically play or view
173. ight turn off Save any work in progress and charge your device mE There is a problem with the battery and the battery might need to be replaced Only use a battery that is approved by BlackBerry for your device model The battery isn t inserted Check your battery power level 1 On the home screen swipe down from the top of the screen 2 Tap Sj Settings gt About 3 In the Category drop down list tap Hardware 4 To view the percentage of remaining battery power see the Battery section 242 User Guide Settings and options Charge your device Before you start using your BlackBerry device you should charge the battery that came with your device as the battery isn t fully charged Charge your device using the charger provided by BlackBerry in the box that your device came in You can also charge your device using a USB cable connected to a computer but charging might take longer CAUTION Other chargers might not provide adequate power and might damage your device Plug the charger into a power outlet and connect the cable to your device using the USB port Tips Charging your device Your BlackBerry device uses a lithium ion battery To maximize your use of this type of battery when possible do the following e Charge your device for an extended period of time rather than charging in small increments for example charging for less than 15 minutes e Avoid using your device while it is charging to help i
174. ile you listen to your music won t change the volume of your notifications 131 User Guide Media Tips Music Want to control your music faster and easier when you re in the Music app Try some of the tips and shortcuts below e To quickly skip songs turn on the Music Shortcuts On the home screen swipe down from the top of the screen Tap Settings gt Main Volume Set the Music Shortcuts switch to On To skip songs press and hold the Volume Up key or Volume Down key e You can also control the volume of the song that you re listening to using the volume slider If the volume slider isn t visible on the Now Playing screen tap the album s cover art e To add the song that s currently playing to a playlist on the Now Playing screen tap KI gt Supported audio and video file extensions formats and codecs Depending on your BlackBerry device model and wireless network some file extensions formats and codecs might not be supported File extension Supported video codec s Supported audio codec s 3GP H 263 H 264 MPEG 4 AAC AMR 3G2 H 263 H 264 MPEG 4 AAC AMR QCELP ASF WMV 9 WMA AVI MJPEG MPEG 4 MPEG 3 FAV V6 Sorenson Spark ISMV fragmented MP4 H 264 WMV9 AAC WMA M4V H 263 H 264 MPEG 4 AAC MPEG 3 PCM MKV H 264 MPEG 4 AAC MPEG 3 PCM MOV H 263 H 264 MJPEG MPEG 4 AAC AMR QCELP MP4 H 263 H 264 MPEG 4 AAC AMR MPEG H 263 H 264 MPEG 4 AAC MPEG 3 PCM WMV WMV 9 WMA AAC _ AAC AMR AMR 132
175. in a wireless coverage area you should receive messages when you return to a wireless coverage area e f you re connected to a mobile network check that data services are turned on On the home screen swipe down from the top of the screen Tap Settings gt Network Connections gt Mobile Network Make sure the Data Services switch is set to On can only see email for the last 30 days For some types of email accounts the default timeframe that your BlackBerry device initially syncs email is 30 days in the past To change this setting on the home screen swipe down from the top of the screen Tap Settings gt Accounts Tap the email account In the Sync Timeframe drop down list tap an option Tap Save can t find my work email in the BlackBerry Hub If you added a work account to your BlackBerry device your administrator might have turned on a policy that separates the BlackBerry Hub into a work view which contains your messages and notifications for only your work account and a personal view which contains your messages and notifications for only your personal accounts To see the work view in the BlackBerry Hub tap J gt Switch To Work can t see the recipients for a message To see the other recipients of a message and the account that you received the message in in the message at the top right corner of the screen tap the arrow can t send or forward a text message You might not be able to forward a text me
176. in the required information with information from your BBM profile Changing your profile information in the Games app doesn t affect your BBM profile In the Games app tap ij gt 03 e To change your profile picture tap Choose a picture Scroll through the pictures on your BlackBerry device and tap the one you want to use e To use the picture that is already associated with your BBM profile tap Use BBM picture e To change your app name tap the text field below Display Name e To change the email address that is associated with your account tap the text field below Email Address e Set the Public profile switch to On or Off Invite a friend to the Games app You can add friends to the Games app to view the games they re playing compare your high scores and recommend games Note The games you play and the awards you receive can only be viewed on your Games app timeline by your gaming friends they won t appear anywhere else Do any of the following e In your timeline tap a player e To invite your friends to the Games app using other ways such as by email looking up a username or by inviting friends of your current friends taf gt g Tip To remove a friend from the Games app navigate to the friend s profile Tap KA Add a game Use the Games app to discover your next favorite game that you can buy or download for free 1 Do any of the following e In your timeline tap a game that interests you e To browse
177. information for the contact For additional fields tap l You might need to hide the keyboard to see the icon 3 If you have a work account and BlackBerry Balance set up on your device to save the contact in your work space at the top of the screen tap Work Once you start adding contact information you can t save the contact in your personal space 4 Tap Save Copy contacts to and from your micro SIM card Your micro SIM card can store contact names and phone numbers Copying contacts to and from your micro SIM card allows you to easily transfer contacts from one device to another When you insert a micro SIM card in your BlackBerry device you can view contacts that are stored on the micro SIM card in your contact list You can copy the micro SIM card contacts to your device memory so that the contacts are available to you even if the micro SIM card is removed You can also use BlackBerry Link to back up your contacts on a computer 166 User Guide Applications and features Note If you added a work account to your device and your administrator turned on BlackBerry Balance you can t copy work contacts to your micro SIM card 1 In the Contacts app swipe down from the top of the screen 2 Tap ES e To copy all of the contacts from your SIM card to your device memory tap Import Contacts from SIM Card e To copy all contacts from your device memory to your SIM card tap Copy Contacts from Device to SIM Card e To view yo
178. itch devices Learn how to switch devices using a media card 26 User Guide Get started e Switching from a BlackBerry device that has BlackBerry Protect installed You can use BlackBerry Protect to transfer supported data such as contacts from your current device s backup file to your new device Learn how to switch devices using BlackBerry Protect e Switching from an iPhone or Android device You can download the device switch app from BlackBerry World Learn how to switch devices using the device switch app Tip If you re switching from a BlackBerry device to see what version of software you re currently running on the home screen of your old device do one of the following e Click Options gt About e Click Options gt Device gt About Device Versions Make note of your usernames and passwords Before you switch BlackBerry devices make sure that you have the following e lf you have saved usernames and passwords in Password Keeper consider temporarily writing this information down so that you have it when you re ready to add accounts to your new device e If you have a device running BlackBerry Device Software 5 0 or later you might have created a BlackBerry ID that you used to log in to your device and the BlackBerry World storefront If you log in to your BlackBerry 10 device with your BlackBerry ID you might be able to reinstall apps that you downloaded previously from BlackBerry App World and access BlackBerry products
179. ity 4 Tap Delete Data When the security wipe is complete your device is turned off automatically To turn on your device press the Power Lock key on the top of your device Tip If you are planning to give away or recycle your device remember to also remove your SIM card and media card Delete your work space If you no longer want to associate your device with your organization s network you can remove only your work space The apps and files stored in your personal space are left intact CAUTION Deleting the work space will permanently erase all of the content and files stored within it such as work files messages pictures and videos To add a work account back to your device you will need to contact your adminstrator 1 On the home screen swipe down from the top of the screen 2 Tap Balance gt Delete About BlackBerry Balance BlackBerry Balance technology helps address corporate security concerns without limiting personal use of your BlackBerry device If your administrator turns on BlackBerry Balance the device data apps and network access are separated so that you have a work space and a personal space The separate spaces help you avoid activities such as accidentally copying work data into a personal app or displaying confidential work data during a BBM Video chat By default your device uses the personal space You can it use for activities such as taking pictures downloading videos playing games online sa
180. l account On the Add Account screen tap Email Calendar and Contacts Enter the email address Tap Next Enter the password for the account Tap Next Change any additional settings for example the types of content to sync with your device N Oo oO fh OD Tap Done Add a social networking or Evernote account You can add a Facebook Twitter LinkedIn or Evernote account to your device When you add an Evernote account to your device your Evernote notebooks are available in BlackBerry Remember 1 On the Add Account screen tap Facebook Twitter LinkedIn or Evernote 2 Enter your account information e If necessary change any sync settings e f you re adding a Facebook account to change when you re reminded about friends birthdays in the Birthday Reminders drop down list tap a reminder option 3 Tap Done If necessary tap Authorize Add a work account supported by BlackBerry Enterprise Service 10 If your organization uses BlackBerry Enterprise Service 10 you can add your work account to your device and take advantage of features like BlackBerry Balance If you organization hasn t upgraded to BlackBerry Enterprise Service 10 and is using BlackBerry Enterprise Server 5 or earlier you can still add your work account and have it use Microsoft Exchange ActiveSync For more information contact your administrator Make sure you know the following from your administrator e Your username e Your e
181. l apps on my work s network Passwords and security Apps Video camera Voice Activated Dialing Weather YouTube BlackBerry Bridge BlackBerry Hub BlackBerry Remember Bluetooth Calendar Contacts NFC Search BlackBerry Maps Box Browser Documents To Go File Manager Music Password Keeper Pictures Videos Voice Control icon appears in the personal space only If your administrator turns on BlackBerry Balance technology you or your administrator can only allow work apps to access your organization s Wi Fi or VPN network To set or view the networks that your personal apps can use on the home screen swipe down from the top of the screen Tap Balance See the Personal App Connections section If personal apps aren t allowed to use your organization s networks and if a personal network isn t available personal apps that need access to the Internet might not work 103 User Guide Passwords and security Where is my picture that just took If your BlackBerry device uses BlackBerry Balance technology attachments saved from work email messages are only accessible in the work space Any pictures taken using your device camera whether you opened the Camera app from your work or personal space are stored in your personal space All of your media card files are also stored in your personal space For example since BBM is a personal app to create a profile picture you can use a picture taken with your camera but y
182. ld Change your default email address or calendar When you share something for example a picture or a website by email or when you compose a new email your BlackBerry device sends the email from your default email address When you add an event to your calendar or send a meeting invitation your device adds the event to your default calendar 1 On the home screen swipe down from the top of the screen 2 Tap fe Settings gt Accounts 3 Tap Ej e To change the default account that you send email from in the Email Address drop down list tap an account e To change the default calendar that you add events to and send meeting invitations from in the Calendar drop down list tap a calendar Change how messages are displayed in the BlackBerry Hub Change whether the date appears at the top of your list of messages and notifications how senders names are displayed whether pictures are automatically downloaded and more 1 In the BlackBerry Hub tap Jj gt amp Settings gt Display and Actions 2 Change your settings View conversation threads instead of single messages 1 In BlackBerry Hub tap fj gt 2 Settings gt Display and Actions 2 In the Display Style drop down list tap Conversation Stop showing sent or filed messages in the BlackBerry Hub In the BlackBerry Hub tap ij gt EJ Settings gt Display and Actions e To stop showing filed messages set the Show Filed Messages switch to Off e To stop showing sent m
183. les from your work space to your personal space For example if you download or save an attachment from your work email account it is sent to Documents To Go in your work space The Active Frames on your home screen use to indicate apps from your work space Work items are accessible in the work space Files stored on a media card are only accessible in the personal space and aren t displayed in the work space To access your work files 1 Drag your finger down on the middle of the home screen 2 Tap Work 3 Open Documents To Go Tip You can also access files in your work space by tapping gt Note If you create or edit a file using Documents To Go in the work space and you want to save your file to the cloud you must be logged in to a cloud application in the work space on your device 196 User Guide Documents and files Editing documents Change the font or formatting To change the font or formatting tap ES e To change the text style or text formatting tap Ly To insert a bulleted list or numbered list tap H e To change the paragraph alignment or indentation tap Ei View a bookmark in a document 1 Tap E 2 Tap fal 3 Tap the name of the bookmark you want to jump to Correct spelling in a document You can use spell check to quickly and easily correct spelling mistakes If you misspell a word it is underlined so it is easy to find and correct 1 Tap a word 2 Tap the correct spelling of the
184. link 2 Drag the app icon to the bottom of the screen and release Rename a folder On the home screen tap a folder At the bottom of the screen touch and hold the folder name Type the new name of the folder A O N Tap Rename 193 User Guide Applications and features 194 User Guide Documents and files Documents and files Documents To Go Getting started with Documents To Go Using Documents To Go you can create edit and format Microsoft Word documents and Microsoft Excel spreadsheets You can also edit view and present Microsoft PowerPoint presentations on your BlackBerry device Create a document or spreadsheet In Documents To Go do one of the following e To create a document tap EI e To create a spreadsheet tap E Open a file in Documents To Go You can view all Documents To Go files stored on your BlackBerry device by tapping IB or view your recently used files by tapping f e To view a file in Documents To Go tap a file Tap to edit the file in Word To Go Sheet To Go or Slideshow To Go e To open a file saved on your BlackBerry device on a media card or on another connected device tap Ef Tip If you are logged into a cloud application on your device you can also open files that you have saved to the cloud Delete a file from Documents To Go When you delete a file from Documents To Go the file is permanently deleted from your BlackBerry device When you clear a file from R
185. ll is automatically put on hold 1 While on a call tap Add Call 2 Do any of the following e Tap a phone number name or speed dial contact Tap fq Tap a contact Tap Ej Dial a number 3 To merge both calls and start a conference call tap 4 To add more people to the conference call repeat steps 1 to 3 Remove people from a conference call 1 While in a conference call to view the conference call participants tap B 2 Do one of the following e To remove a person from the conference call and hang up tap e To remove a person from the conference call and keep them in a separate call tap 4p Answering calls automatically You can set up your BlackBerry device to automatically answer calls when you have a headset connected or when you remove your device from a case or holster Automatically answer or end a call using a case or holster 1 In the Phone app swipe down from the top of the screen 2 Tap Ee gt Holster 55 User Guide Phone 3 Do any of the following e Set the Answer a Call by Removing Device From Holster switch to On e Set the End Call by Putting Device Back in Holster switch to On Automatically answer a call when a headset is connected 1 In the Phone app swipe down from the top of the screen 2 Tap amp gt Bluetooth 3 Set the Automatically Answer a Call When Connected to a Headset switch to On When you turn on this feature and you have a headset connected to yo
186. lp en Setting security permissions for apps BlackBerry 10 OS includes application permissions that are designed to let you control the information and features that an application can access on your BlackBerry device For example you can control whether an app can access your email contacts pictures or the location of your device Keep in mind that some applications require specific permissions to work You can also help safeguard your device by downloading apps only from trusted sources such as the BlackBerry World storefront When you open an app for the first time your device might display a list of the files and features that the app wants to access If something doesn t seem right to you you can reject the app s request to access an item For example you might download a game that requests access to your messages which might make sense if the game includes a feature to share your game score However if you aren t comfortable with the game having the ability to compose and view your email messages you can turn off access to messages or delete the app You can view or change permissions for most apps in your device settings For some apps when you install the app you are prompted to accept or decline all of the requested permissions If you decline the prompt will appear again the first time you open the app You can t change the application permissions later unless you delete and reinstall the app Change or view app permissions 1
187. mber folders to Evernote Adding a folder or an entry to the Remember app Create a folder in the Remember app 1 In the Remember app tap ij gt R 2 Type a name for the folder 3 To sync your folder with an account for example an Evernote account choose an account from the Save to drop down list 4 To change the color of the folder tap a different color swatch 5 Tap Save Add an entry to the Remember app When you add an entry to BlackBerry Remember you can choose between a note or task Tasks include a completion checkbox and the option to add a due date or reminder If you add an entry to a folder that s synced with one of your accounts you might not be able to choose whether the entry is a note or task 1 In a folder or on the Remember folder screen tap HE 149 User Guide Applications and features 2 Tap Note or Task 3 Enter the information for the entry such as a title notes and a due date 4 Tap Save Tip To quickly create a list for example a grocery list in your Groceries folder tap a folder In the Add an entry or search field at the top of the screen type an entry title Tap Submit on the keyboard Add more entries until your list is complete Add a due date and reminder time to an entry When you add a due date to an entry your BlackBerry device adds the entry to the Calendar app To receive a reminder you must add a specific reminder time to your entry 1 While you re adding or
188. me Down key Press either key again to stop recording Take a picture Tip To make sure that your picture looks the best when being displayed on devices other than your BlackBerry device such as a computer screen make sure that you hold the camera in landscape view before you take the picture 1 Make sure that is selected e To change what the camera focuses on drag the focus box anywhere on the screen e To zoom in or zoom out slide your fingers apart or together on the screen Zoom only works in Normal and Stabilization shooting modes 2 Do any of the following e To take one picture tap anywhere on the screen 117 User Guide Media e To take continuous pictures when you have Burst shooting mode turned on touch and hold the screen The camera will stop taking pictures when you take your finger off of the screen Tip To turn on grid lines in the Camera app swipe down from the top of the screen Tap Ee Set the Display Grid Lines switch to On Record a video Tip To make sure that your recorded video looks the best when being played on devices other than your BlackBerry device such as a computer screen make sure that you hold the camera in landscape view before you record the video 1 Make sure that m is selected 2 To change what the video camera focuses on drag the focus box anywhere on the screen 3 To zoom out or zoom in slide your fingers together or apart on the screen 4 To start recording tap anyw
189. measurements as set in your device settings 1 In the Maps app swipe down from the top of the screen 2 Tap fe gt Units of Measure 3 Tap Change Device Settings Change default route settings If you always want BlackBerry Maps to show you the fastest or shortest route or want to avoid certain things on your route such as highways toll roads car sharing lanes or ferries you can change your default settings 1 In the Maps app swipe down from the top of the screen 2 Tap ej gt Route Options Switch between voice guided prompts and tones BlackBerry Maps can prompt you about upcoming turns using voice directions or tones 1 In the Maps app swipe down from the top of the screen 2 Tap fe gt Navigation Audio 3 Tap an option Location services About location services You can turn on location services so that location based applications and services like BlackBerry Maps can find your location Location based applications can use GPS technology and other information to provide you with information such as driving directions Turn on or turn off location services Some apps require GPS location information to work as expected 1 On the home screen swipe down from the top of the screen 2 Tap fe Settings gt Location Services 144 User Guide Maps and locations 3 Tap the Location Services switch Turn on or turn off traffic data If traffic data is turned on your BlackBerry device sends anonymo
190. media card and posting on a social network In your work space you can access your work email contacts and calendar create work documents and browse to corporate intranet sites Your work space can include a separate version of BlackBerry World that contains the applications you are allowed to download and use at work If your work space is protected with a password you must unlock your work space to reveal the details about your work data You can quickly switch between spaces from the home screen You can access both personal data and work data from certain places such as Search 104 User Guide Passwords and security Switch between your personal and work spaces When BlackBerry Balance technology is set up on your BlackBerry device you can quickly switch between your personal and work spaces Tip To differentiate between your work space and personal space you can set a different wallpaper for your personal space Do one of the following e To switch between pictures in your work space or personal space in the Pictures app slide your finger down on the middle of the screen Tap Open Work Pictures or Open Personal Pictures e To switch between spaces within Adobe Reader Documents To Go and File Manager tap Tap Personal or Work e To switch between spaces from the home screen in the middle of the home screen where all your apps appear slide your finger down Tap Personal or Work PORSCHE DESIGN Personal 10
191. mputer you can specify the folders that you want to access 1 Connect your device to a wireless network For example a Wi Fi network 2 In the File Manager app tap B If BlackBerry Balance is enabled on your device use the File Manager app in your personal space 3 Tap the computer that you want to access Tip Check your computer settings or connect your computer to a power source to prevent your computer from entering sleep mode or turning off Edit or delete a file Do one of the following e To edit a file that s stored on your computer tap the file If your BlackBerry device supports editing the file tap BJ Tip If you save your changes in the default location the gt icon indicates when BlackBerry Link is syncing the file and overwriting the original version on your computer e To permanently delete a file that s stored on your computer touch and hold a file Tap E Copy a file to your device After you save a file that s stored on your computer to your BlackBerry device you can view the file even when you re not connected to the Internet 1 Touch and hold a file that s stored on your computer 256 User Guide Settings and options 2 Tap 0 3 Navigate to where you want to save the file For example on your media card 4 Tap Paste If BlackBerry Link syncs your device and computer files you might have two versions of the file on your computer the original file and the version that you saved to your de
192. n you can find and respond to your text messages in the BlackBerry Hub Social networking If you add a Facebook account to your device you can receive and respond to notifications update your status and send Facebook messages all from the BlackBerry Hub If you add a Twitter account you can compose tweets keep on top of your mentions and send direct messages And if you add a LinkedIn account you can accept invitations to connect with business contacts send messages to your connections and update your LinkedIn status BBM and instant messaging After you add instant messaging apps to your device you can access your chats through the BlackBerry Hub Calls and voice mail The BlackBerry Hub also shows you the calls that you made and received including any missed calls and voice mail messages Upcoming events Without leaving the BlackBerry Hub you can peek at upcoming meetings events and if you add your Facebook account friends birthdays Notifications The BlackBerry Hub also collects your notifications about new PIN messages time zone changes software updates third party apps and more Your service provider might send you SIM Toolkit notifications that appear in the BlackBerry Hub Tapping on these notifications launches the SIM Toolkit app 67 User Guide Messages The BlackBerry Hub at a glance Swipe down to change the device settings mone h G E a Tap to view BlackBerry Hub filed email Thur
193. n alarm name 4 Set an alarm time recurrence tone and snooze duration 5 Tap Save Tip Once you ve set multiple alarms you can quickly adjust the different alarm times by touching and holding any of the dials outside of the clock face and sliding the dial around the clock face to your desired time Manage your additional alarms 1 Tap gt B 2 Do any of the following e To turn on or off an alarm next to the alarm set the switch to On or Off e To change the alarm name time tone recurrence or snooze duration tap an alarm e To delete an alarm touch and hold an alarm Tap F Change your alarm tone 1 Do one of the following If you have one alarm set tap e If you have multiple alarms set tap B 2 Tap an alarm 3 Tap Alarm Tone 4 Select one of the alarm tone options Tip To use music you have added or downloaded to your BlackBerry device tap Set an alarm for multiple days 1 Do one of the following e If you have one alarm set tap e lf you have multiple alarms set tap B 172 User Guide Applications and features 2 Tap an alarm 3 Tap Recurrence e To set a daily alarm set the Daily switch to On e To set an alarm to recur on specific days select the checkbox next to one or more days Set the snooze 1 Do one of the following e Ifyou have one alarm set tap e lf you have multiple alarms set tap 2 Tap an alarm 3 Tap Snooze 4 Select a length of time Stopwatch
194. n the home screen swipe down from the top of the screen 2 Tap Settings gt Language and Input gt Prediction and Correction 3 Set the Show Predictions switch to On Add a new text shortcut 1 On the home screen swipe down from the top of the screen 234 User Guide Settings and options 2 Tap Settings gt Language and Input gt Prediction and Correction gt Word Substitution 3 Tap Ei Change or delete a text shortcut 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Language and Input gt Prediction and Correction gt Word Substitution 3 In the Substitution List section tap a word substitution entry Clear the learned words list The BlackBerry Keyboard learns words and phrasing based on your usage to predict the next word you write You can clear the word list used for word suggestions with the following steps 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Language and Input gt Prediction and Correction 3 Tap Clear Learned Words Note As you continue to type the learned word list is regenerated unless you set the Learn New Words switch to Off on the Prediction and Correction screen Show the keyboard Using two fingers swipe up from the bottom of the screen Tip To hide the keyboard tap the screen outside a text entry field If you want to hide the keyboard and there s nowhere to tap on the screen swipe two fingers do
195. n your BlackBerry device Wi Fi Use to create a smart tag that when written to an NFC tag and then tapped on connects you to a specified Wi Fi network Bluetooth Use to create a smart tag that when written to an NFC tag and then tapped on pairs you with a specified Bluetooth enabled device Contact Use to create a smart tag that when opened adds the contact information in the Contacts app Event Use to create a smart tag that when opened creates an appointment in the Calendar app Geo Location Use to create a smart tag that when opened searches for directions in the Maps application Phone Use to create a smart tag that when opened calls a phone number 184 User Guide Applications and features Email Use to create a smart tag that when opened composes an email When you create the tag you can fill in the Subject and Message fields to prepopulate these fields when the tag is opened or you can leave these fields blank Text Message Use to create a smart tag that when opened composes a text message When you create the tag you can fill in the Message field to prepopulate this field when the tag is opened or you can leave this field blank Text Use to create a smart tag that displays a message Other Use to create a smart tag that identifies a resource by using your own URI Uniform Resource Identifier For example if you create your own application for the BlackBerry device you can use this tag type
196. n your device settings to allow DLNA Certified devices to wirelessly access your media files To find out if the device that you re trying to play or view a media file on is DLNA Certified or for more information about DLNA Certified devices visit www dina org 1 On the home screen swipe down from the top of the screen 2 Tap fe Settings gt Media Sharing e To share your media files turn on sharing for each type of media file that you want to share e To grant access to devices so that they can access your media files tap Devices Select the checkbox beside each device that you want to grant access to Give your device a nickname You can change the name of your BlackBerry device as it appears to other devices This nickname is helpful when you share media files wirelessly or connect using Bluetooth technology 1 On the home screen swipe down from the top of the screen 2 Tap Ee Settings gt About 3 In the Device Name field enter the new name for your device 140 User Guide Maps and locations Maps and locations Maps Finding a place Find a place on a map You can use the GPS feature on your BlackBerry device to search for a location and then view it on a map to see where you need to go On the Map tab in the Search field enter an address or a descriptive word such as coffee or hospital Tip When viewing multiple search results tap to view places as pins on the map Pin a place on a map A
197. nail g it means the video hasn t been watched yet Play or pause a video 1 Open a video 2 To show the video controls tap the screen 3 Tap O or M Change the video display size You can change the display size of the video that you re watching on your screen 1 To show the video controls tap the screen 2 Tap the icon in the upper right corner of the screen until the video is the size that you want Play or view your media file on a DLNA Certified device Your DLNA Certified device must be a Digital Media Renderer You can wirelessly play or view media files saved on your BlackBerry device on supported DLNA Certified devices such as computers TVs or other home entertainment equipment Pictures and videos can also be viewed on supported HDMI displays Tip To find out if the device that you re trying to play or view a media file on is DLNA Certified or for more information about DLNA Certified devices visit www d na org 1 Open a media file 2 Tap H 3 Tap Ei 4 Select a device to play or view the media file on To play or view other media files while still connected to the DLNA Certified device tap R and select a media file To stop playing or viewing the media file on the DLNA Certified device tap ZS 135 User Guide Media Doing more with your videos You can do much more in the Videos app such as delete videos send or share videos with friends and so on You can also view the properties of your vid
198. ne Visual Voice Mail Checking your voice mail from your BlackBerry device You can view a list of your voice mail messages play your voice mail messages and change a variety of voice mail settings and options from your BlackBerry device without having to call into your voice mail service Your voice mail messages can be automatically downloaded to your device and you can pause fast forward or rewind the voice mail message as you listen to it You can also forward a voice mail message send a reply to the person who left you a voice mail message or delete a voice mail message from within the Phone app or the BlackBerry Hub Your service provider s voice mail system might automatically delete messages after a certain period of time If you don t want a message to get automatically deleted you can save it to your device Depending on your country or region this service might not be available You need to subscribe to this service in order to access the features Contact your service provider to subscribe Listen to a voice mail message 1 In the BlackBerry Hub or the Phone app tap a voice mail message 2 Tap Fy Forward a voice mail message 1 In the BlackBerry Hub or Phone app touch and hold a voice mail message 2 Tap Ri Save a voice mail message Your service provider s voice mail system might automatically delete messages after a certain period of time If you don t want a message to get automatically deleted you can sav
199. network To turn on your mobile network connection airplane mode must be turned off 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Network Connections gt Mobile Network 3 Set the Mobile Network switch to On To turn off your connection to the mobile network set the Mobile Network switch to Off Connect to your VPN automatically You can set your BlackBerry device to automatically connect to a virtual private network VPN whenever you have mobile network coverage 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Network Connections gt VPN 215 User Guide Settings and options 3 Tap w 4 In the drop down list tap the VPN profile that you want to use If no VPN profiles appear in the list create your own or contact your adminstrator 5 Set the Connect over Mobile Network switch to On Roaming In most cases your BlackBerry device automatically connects to the appropriate wireless network when you travel outside of your wireless service provider s coverage area In some cases you must contact your provider to have your SIM card or device properly provisioned If you re not sure if your device is set up for roaming or what roaming fees will apply it s a good idea to check with your wireless service provider before you travel Switch wireless networks manually Your BlackBerry device is designed to switch to an appropriate wireless network automat
200. nother call hold to put Tene and put the active call on hold call on hold Move the call to BBM Video Make call notes End the call Microphone Speaker _ Making and receiving calls Make a call 1 In the Phone app tap H 2 Dial a number 3 Tap Call Call a recent number or speed dial contact 1 In the Phone app tap 2 Tap a name number or speed dial contact 53 User Guide Phone Tip To choose the phone line or app you want to use when you call a recent number touch and hold a recent number Tap 8 Call someone from your contact list 1 In the Phone app tap F 2 Tap a contact 3 If you have multiple phone numbers for a contact tap the number that you want to call For example tap Call Home or Call Mobile Answer or dismiss a call When you receive a call the name or phone number of the caller appears in the middle of your screen e To answer a call touch and hold the name or phone number and drag it to the bottom of the screen e To ignore a call touch and hold the name or phone number and drag it to the top of the screen Use Reply Now to send a message to a caller If you ve turned on the Reply Now feature you can send a caller a brief message after you ve dismissed an incoming call You can send a Reply Now message to any caller that is a BBM contact or to any caller that has a mobile number listed in your contact list By default if the caller is a BBM contact th
201. ns and features Calendar About the Calendar app The BlackBerry Calendar app on your device takes the calendar info from the email and social networking accounts that you add to your device The Calendar app presents the info to you so that you can view all your meetings appointments and events in one place If you subscribe to public calendars such as movie theater calendars or school calendars events from those calendars can also appear in the Calendar app Even if you don t add any accounts to your device you can still use the Calendar app to create and manage meetings appointments and events The Calendar app at a glance Swipe down to Monday January 7 2013 Tap to change s Week 2 change settings view People and select Agenda view lists the which calendars People contacts you to displa i play SE are meeting today Sun Mon i Tue Wed Thu Fri ms 9 10071 Team Meeting 9 00 AM 10 30 AM Tap an event for details Lunch with mom including the indi 12 00 PM 1 00 PM mich calendar atendem Sales Presentation related emails the event 1 00 PM 2 00 PM belongs to Dentist appointment 2 00 PM 2 30 PM Day Week Search Calendar and Month views Add a new event Set up email or other types of accounts on your device You can add email accounts social networking accounts such as Facebook Twitter and Linkedln or even an Evernote account to your device 1 On the home screen swipe down from the top
202. nterprise activation password e Server name 44 User Guide Get started 1 On the Add Account screen tap Fj gt Work Account 2 Enter the username activation password and server address for your account 3 Tap Next After you add a work account follow the prompts to set a work space password to use with BlackBerry Balance and to enter your work network password Add an email account supported by Microsoft Exchange ActiveSync Make sure you know the following from your administrator or your email service provider e Your username and work network password e Server address When you add an email account that s supported by Microsoft Exchange ActiveSync messages calendar events contacts tasks and notes associated with the account are synced with your BlackBerry device 1 On the Add Account screen tap RE gt Microsoft Exchange ActiveSync 2 Enter the username email address password and server address for the account e To turn off push email set the Push switch to Off To set how frequently your device checks for new messages in the Sync Interval drop down list tap an option e To use your organization s VPN set the VPN switch to On e To change how far back in time your device syncs messages in the Sync Timeframe drop down list tap an option 3 Tap Next Add a BlackBerry email account If you set up a BlackBerry email account normally in the format user lt serviceprovider gt blackberry com on a previous Black
203. number of messages that are initially synced to your device in the Initial Retrieval Amount drop down list tap an option 3 Tap Done Add a CalDAV or CardDAV account Make sure you know the following information e Your username and password e The email address associated with the account e The server address for the account You can add a CalDAV or CardDAV account to sync calendar events or contacts respectively 1 In the Add Account screen tap Fj gt CalDAV or CardDAV 2 Enter the account information 3 Tap Done Troubleshooting Device Switch can t switch my SIM card to my new BlackBerry 10 device The BlackBerry 10 device uses a micro SIM card To get a micro SIM card for your new device contact your service provider 46 User Guide Get started How do I reset my lost or forgotten BlackBerry ID password You can have the instructions about resetting your BlackBerry ID password sent to the email address that you use as your BlackBerry ID username For security reasons your BlackBerry ID password can t be reset for you Do one of the following e To reset your password on a computer visit www blackberry com blackberryid Click Reset your password Complete the instructions on the screen e To reset your password on your BlackBerry device when you are prompted to sign in with your BlackBerry ID click Forgot Password Answer your security question and complete the instructions on the screen Once you have compl
204. o avoid accidentally copying work data into a personal app or displaying confidential work data during a BBM Video chat To switch between your work space and personal space drag your finger down on the middle of the home screen and tap Personal or Work Where can I find my device info and passwords Where can find my PIN In BBM tap your profile picture On your profile page your PIN appears below your barcode In an email or text message you can also type mypin to display your PIN How do find my own phone number On the home screen tap the icon In the Calls or Contact view in the center of the screen swipe down and your phone number will appear at the top of the screen In an email or text message you can also type mynumber to display your phone number Where is Password Keeper The Password Keeper app is available for download in the BlackBerry World storefront If you used BlackBerry Link or a media card to transfer your data from a BlackBerry device running BlackBerry Device Software 5 0 or later you can restore your Password Keeper passwords from your old device after you download and open the Password Keeper app Where can find details about my device OS and hardware On the home screen swipe down from the top of the screen Tap Settings gt About To change the type of information displayed tap an option in the drop down list How do search If you are looking for something on your BlackBerry device o
205. o your device On the Add Account screen tap Email Calendar and Contacts Enter the email address Tap Next Enter the password for the account Tap Next On the Forwarding screen complete the fields to add a forwarding email address N Oo oO BR OD Tap Next Note It can take 5 to 15 minutes before your email is forwarded to the forwarding email address To receive your BlackBerry email on your device make sure that you add the forwarding email account to your device Add an IMAP or POP email account Make sure you know the following information from your email service provider or administrator e Messaging server type POP or IMAP e Incoming and outgoing messaging server address e Incoming and outgoing messaging server port numbers e Incoming and outgoing messaging server SSL settings Note To increase the activation speed of IMAP email accounts it is recommended that you enter the IMAP Path Prefix For more information contact your administrator 1 On the Add Account screen tap fj gt IMAP or POP 2 Enter the account information e To set how frequently your BlackBerry device checks for new messages if push email isn t supported in the Sync Interval drop down list tap an option e To change the number of messages that are initially synced to your device in the Initial Retrieval Amount drop down list tap an option 71 User Guide Messages 3 Tap Done Add a CalDAV or CardDAV account M
206. of the screen 2 Tap ej gt Accounts 153 User Guide Applications and features 3 If you already added an account to your device tap 2 to add another account Add a personal email account On the Add Account screen tap Email Calendar and Contacts Enter the email address Tap Next Enter the password for the account Tap Next Change any additional settings for example the types of content to sync with your device N Oo oO BR OD Tap Done Add a social networking or Evernote account You can add a Facebook Twitter LinkedIn or Evernote account to your device When you add an Evernote account to your device your Evernote notebooks are available in BlackBerry Remember 1 On the Add Account screen tap Facebook Twitter LinkedIn or Evernote 2 Enter your account information e f necessary change any sync settings e f you re adding a Facebook account to change when you re reminded about friends birthdays in the Birthday Reminders drop down list tap a reminder option 3 Tap Done If necessary tap Authorize Add a work account supported by BlackBerry Enterprise Service 10 If your organization uses BlackBerry Enterprise Service 10 you can add your work account to your device and take advantage of features like BlackBerry Balance If you organization hasn t upgraded to BlackBerry Enterprise Service 10 and is using BlackBerry Enterprise Server 5 or earlier you can still add your wo
207. of the screen 2 Tap fe Settings gt Accessibility 3 Tap Screen Reader 4 Set the Dark Screen Mode switch to On Adjust the volume speed and pitch You may want to increase the speed of the BlackBerry Screen Reader when you re surfing the Internet or slow it down when you re getting instructions You might want to increase the volume when you re outside or decrease it when you re at home or in a quieter space You might also want to adjust the pitch to make the reader easier to understand The BlackBerry Screen Reader lets you adjust the volume speed and pitch of the reader to provide a personalized experience for any situation 1 On the home screen swipe down from the top of the screen 2 Tap fe Settings gt Accessibility 249 User Guide Settings and options 3 Tap Screen Reader 4 Move the Volume Speed and Pitch sliders Adjust the verbosity There are times when you need all the information you can get In those instances set the verbosity of BlackBerry Screen Reader to high Once you get more familiar with the device you can change the verbosity to low to include less information On the home screen swipe down from the top of the screen Tap Ee Settings gt Accessibility Tap Screen Reader Tap Verbosity In the drop down list tap High or Low a fF OO N Turn on the Silent on Calls setting No one wants to be interrupted when on a phone call The Silent on Calls setting prevents the
208. of your screen to see the whole screen at once and then turn on Magnify mode again to continue what you were doing To temporarily turn off Magnify mode e Using two fingers swipe down from the top of the screen 247 User Guide Settings and options To turn on Magnify mode again repeat the above step Change your font size 1 On the home screen swipe down from the top of the screen 2 Tap Ee Settings gt Display 3 In the Font Size drop down list tap the size of font that you want to use Turn on Hearing Aid mode This feature might not be supported depending on your BlackBerry device model Hearing Aid mode is designed to improve the compatibility of your device with your hearing aid When you have Hearing Aid mode turned on fej appears on the Status bar 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Accessibility gt Hearing Aid Settings 3 Set the Hearing Aid Mode switch to On Turn on TTY support The TTY device that you want to connect to your BlackBerry device must operate at 45 45 bps TTY support is designed to allow your device to connect with an external TTY device that converts received calls to text If your TTY device is designed for use with a 2 5 mm headset jack you must use an adapter accessory to connect your TTY device to your device To get an adapter accessory that BlackBerry has approved for use with your device visit www shopblackberry com 1 Connec
209. ons to Connect to Windows or Connect to Mac e Consider updating or installing device drivers on your computer The drivers you need are automatically installed when you download BlackBerry Link To download BlackBerry Link on your computer visit www blackberry com BlackBerryLink and select the Windows or Mac option 210 User Guide Settings and options Settings and options Connections Check which wireless networks your device connects to Your BlackBerry device won t necessarily connect to every type of network that s listed on your device Your device is capable of connecting to all the networks listed but actually connecting to each type of network also depends on your wireless service plan For more information about the wireless networks that your device connects to see the Safety and Product Information document for your device 1 On the home screen swipe down from the top of the screen 2 Tap fe Settings gt About 3 In the drop down list at the top of the screen tap Network Give your device a nickname You can change the name of your BlackBerry device as it appears to other devices This nickname is helpful when you share media files wirelessly or connect using Bluetooth technology 1 On the home screen swipe down from the top of the screen 2 Tap fe Settings gt About 3 In the Device Name field enter the new name for your device Wireless connections icons The following icons might appear in the up
210. op computer Format your media card or purchase a new media card Save the items that you backed up to the media card and then try transferring the items again e Use BlackBerry Link to transfer your info from one device to another To download BlackBerry Link on your computer visit www blackberry com BlackBerryLink and select the Windows or Mac option 47 User Guide Get started Display Change your backlighting 1 On the home screen swipe down from the top of the screen 2 Tap fe Settings gt Display 3 To adjust the brightness move the slider back and forth Change your font size 1 On the home screen swipe down from the top of the screen 2 Tap Ee Settings gt Display 3 In the Font Size drop down list tap the size of font that you want to use Set a picture as your wallpaper 1 Open a picture 2 Tap gi gt Gj gt Wallpaper Tip If you zoom in to the picture and then set it as your wallpaper the zoomed in part of the screen is what will appear as your wallpaper Change your display language 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Language and Input 3 In the Language drop down list tap the language that you want to use Change your device s regional settings 1 On the home screen swipe down from the top of the screen 2 Tap fe Settings gt Language and Input 3 In the Region drop down list tap the region that you want to use to set your devi
211. or national emergencies Depending on your wireless service provider public warning messages don t contribute to data usage in your wireless service plan This feature might not be supported depending on your region service provider and wireless network For more information contact your service provider or administrator Unsubscribe from public warning messages You might not be able to unsubscribe from some public warning messages depending on your region and wireless network 1 In the BlackBerry Hub tap ij gt 2 gt Emergency Alerts 2 Set the switch beside a type of public warning to Off Troubleshooting BlackBerry Hub Troubleshooting wizard I m having problems using email The troubleshooting wizard guides you through a series of questions and tasks that are intended to help you solve your email issue Start the troubleshooting wizard http docs blackberry com troubleshooting email en Note This troubleshooting wizard is available in English only I m not receiving messages Try the following e f you recently changed an account password make sure that you update the password in the Accounts settings on your BlackBerry device On the home screen swipe down from the top of the screen Tap Settings gt Accounts Tap an account Make your changes Tap Save 87 User Guide Messages e Check your network connection settings to make sure that your device is connected to a Wi Fi or mobile network If you re not
212. ork you can remove only your work space The apps and files stored in your personal space are left intact CAUTION Deleting the work space will permanently erase all of the content and files stored within it such as work files messages pictures and videos To add a work account back to your device you will need to contact your adminstrator 1 On the home screen swipe down from the top of the screen 2 Tap Balance gt Delete Frequently asked questions Work space and BlackBerry Balance Does my device have BlackBerry Balance BlackBerry Balance is available only to BlackBerry devices associated with a BlackBerry Enterprise Server 106 User Guide Passwords and security To confirm if your device uses BlackBerry Balance do one of the following e On the home screen swipe down from the top of the screen Tap Settings gt About In the Category drop down list scroll and look for Work Space If you don t see that or you see Work Space Only your device isn t set up to use BlackBerry Balance e On the home screen swipe down from the top of the screen Tap Settings gt Balance e Inthe middle of the home screen where all your apps appear slide your finger down Tap Personal or Work How do set up BlackBerry Balance BlackBerry Balance must be set up by your administrator and requires a work account associated with a BlackBerry Enterprise Server After BlackBerry Balance is set up a work space is automatically add
213. ose whether or not you want to be alerted when you receive phone calls 1 In the Clock app swipe down from the top of the screen 2 Tap amp Tip When your alarm goes off in bedside mode you can tap anywhere on the screen to snooze the alarm To turn off the alarm in bedside mode swipe up from the bottom of the screen 174 User Guide Applications and features Hear phone calls in bedside mode When you enter bedside mode all of your notifications are set to silent You can choose to turn on only your phone while in bedside mode so that phone calls are the only notifications that you receive 1 In the Clock app swipe down from the top of the screen 2 Tap Fey 3 Set the Phone Calls in Bedside Mode switch to On 175 User Guide Applications and features Calculator Calculator at a glance Tap to use the tip calculator or Calculator Converter unit converter Tap to see previous calculations Degrees To change from the standard calculator to the scientific calculator swipe left or right Using the calculator Switch to a scientific or standard calculator You can switch the type of calculator that you are using by swiping left and right on your BlackBerry device On the calculator screen swipe left or right on the keypad Convert a unit of measurement You can use the calculator on your BlackBerry device to convert one unit of measurement to another The calculator includes many diffe
214. osition screen enhancements Adding an event to the calendar is easier than ever with a simplified screen for adding calendar events For more information see Calendar D NFC and Smart Tags New NFC tag writing templates have been added allowing you to quickly create NFC tag data on the go For more information see NFC and Smart Tags User Guide Get started A BlackBerry Browser You can quickly see your browsing history by touching and holding the back button beside the address bar You can invert the colors in reader mode to display white text on a black background For more information see Browser Introducing BlackBerry 10 new apps and features Introducing the reinvented BlackBerry an intelligent and intuitive experience that constantly adapts to your needs Designed around three main views your messages your running apps and all apps BlackBerry 10 OS allows you to effortlessly flow between tasks and applications with quick and simple gestures BlackBerry Hub BlackBerry Hub gathers all of your messages and notifications into one convenient location Receive and respond to email text messages social networking messages BBM chats and instant messages With a single swipe from any screen you can peek at your notifications peek further into BlackBerry Hub to see your messages or peek at your upcoming meetings and events You can easily filter the types of messages that appear For more information see
215. ou can delete some to tidy up your Saved Networks screen Deleting saved networks that use a hidden SSID can also help preserve battery life On the home screen swipe down from the top of the screen Tap Wi Fi Check that the Wi Fi switch is set to On Tap B Tap the network that you want to delete Tap fi og wD Disable or re enable a saved Wi Fi network If you want to stop your BlackBerry device from automatically connecting to a saved Wi Fi network but you don t want to delete the saved network you can disable the network instead 1 On the home screen swipe down from the top of the screen Tap Wi Fi Check that the Wi Fi switch is set to On Tap B Tap a network ao fF ON e To disable the network set the Enable Connections switch to Off e To re enable the network set the Enable Connections switch to On 218 User Guide Settings and options Wi Fi network settings Usually you don t need to change your settings for a Wi Fi network however you might need to change your settings if you have trouble connecting or if you need to connect manually The settings that are available for each Wi Fi network depend on the type of network you re connecting to To find out which settings to use if you re connecting to a home network see the information that came with your wireless router if you re connecting to a work Wi Fi network talk to your administrator if you re connecting to a hotspot see the
216. ou can t use a picture that you downloaded from an email message sent to your work account What happens to my device data if leave my organization Your administrator can delete all of your BlackBerry device data including your personal content This feature helps to secure your device if your device was lost or stolen If your administrator turns on BlackBerry Balance technology your administrator can delete your work data from your device and leave your personal data and applications intact Some of your personal data might be deleted from your device if it overlaps with your work data for example a personal contact who works in your organization If you prefer to keep your personal data intact and only remove work data from your device contact your administrator Work space and BlackBerry Balance About BlackBerry Balance BlackBerry Balance technology helps address corporate security concerns without limiting personal use of your BlackBerry device If your administrator turns on BlackBerry Balance the device data apps and network access are separated so that you have a work space and a personal space The separate spaces help you avoid activities such as accidentally copying work data into a personal app or displaying confidential work data during a BBM Video chat By default your device uses the personal space You can it use for activities such as taking pictures downloading videos playing games online saving files to a
217. ou installed your authentication certificate on your device The authentication certificate must be installed on your device before you can connect to the network For more information talk to your administrator e If you need to contact a support representative you can access diagnostic information by tapping Fa on the Wi Fi settings screen To copy the log information to send to your support representative in the Diagnostic Information drop down list tap Logs Tap Copy Logs Mobile Hotspot mode Sharing your Internet connection using Mobile Hotspot mode When you use Mobile Hotspot mode your BlackBerry device creates a Wi Fi network that other Wi Fi enabled devices can connect to so that they can use the Internet through your mobile network connection This feature lets you connect your devices to the Internet anywhere that your BlackBerry device has a mobile network connection but because this feature uses the mobile network you might incur high data charges On some mobile networks services such as email and BBM might not be available while the Mobile Hotspot mode is turned on 221 User Guide Settings and options After you set up Mobile Hotspot mode on your BlackBerry device connecting to the mobile hotspot with a Wi Fi enabled device is a lot like connecting to any regular router Before you use Mobile Hotspot mode read the latest safety and product information at www blackberry com docs smartphones Use Mobile Hotspot mode
218. our private key recipients use your public key to verify that the message is from you and that the message hasn t been changed Encryption is designed to keep messages confidential With S MIME protected messages when you encrypt a message your device uses the recipient s public key to encrypt the message Recipients use their private key to decrypt the message Your BlackBerry device supports keys and certificates in the following file formats and file name extensions e PEM pem cer e DER der cer e PFX pfx p12 Set up S MIME protected messaging You need to store a private key and certificate on your BlackBerry device to send signed or encrypted email messages using S MIME protected messaging You can store a key and certificate by importing the files from a work email message Open a work email message with a certificate attachment Touch and hold f5 Tap fy If necessary enter the password Tap K4 ap oD 80 User Guide Messages 6 Tap Bij gt Ee gt Secure Email 7 If necessary tap the S MIME tab 8 Set the S MIME switch to On 9 Below Signing Certificate in the drop down list tap the certificate that you imported 10 Below Encryption Certificate in the drop down list tap the certificate that you imported Turn on IBM Notes email encryption on your device To complete this task you must add a work account that supports IBM Notes email encryption to your device 1 In the
219. our wireless service provider your administrator s settings and your BlackBerry device model With NFC you can exchange many kinds of files including pictures music contact info and even webpages between your BlackBerry device and other NFC enabled devices 1 Depending on how many files you want to send on your BlackBerry device do any of the following e To send a single file find and open a file e To send multiple files find and highlight the files that you want to send Tap b g gt NFC 229 User Guide Settings and options 2 Align the back of your BlackBerry device with an NFC enabled device 3 If necessary tap Send Tip In most cases you can exchange files between two NFC enabled BlackBerry devices simultaneously This functionality is really handy if you re trying to exchange contact information saved in the Smart Tags app Find your NFC settings You can set whether your BlackBerry device prompts you before sending or receiving files You can also set when your device can be used for doing things such as making credit card payments or providing access credentials to get into a building 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Network Connections gt NFC Software Updates How do update the software on my BlackBerry 10 device Software updates might not be available to you depending on your region and wireless service provider You should regularly create and s
220. our work space and the contents within it are deleted You can reduce or increase the number of allowed work password attempts in your Balance settings Network lock and unlock code To use a SIM card from another service provider for example if you re travelling and want to use a local service provider s network you can request unlock codes MEP codes from your current service provider and change the Phone Network Lock settings for your SIM card If you exceed the number of allowed attempts to enter an unlock code your SIM card will allow emergency calls only For assistance you can contact your service provider SIM card PINs You can set two different PINs for the SIM card in your device You can use a SIM card PIN to help to prevent unauthorized use of your SIM card in another device For example if you lost your SIM card and someone tried to use it in another device the SIM card can t be used unless the PIN is entered correctly If you exceed the number of allowed attempts to enter the SIM card PIN your SIM card will stop functioning To unblock your SIM card contact your wireless service provider for a PUK code A SIM card PIN2 is designed to enable certain phone features like fixed dialing To get a SIM card PIN contact your service provider and turn on SIM card security in your security settings Lock or unlock your device Tip A quick tap on the Power Lock key will put your device to sleep This should help you conserv
221. out of a network coverage area turn off the connection so that your device doesn t continuously search for a network signal To turn off or change network connections on the home screen swipe down from the top of the screen Tap z Settings gt Network Connections lt gt Update your software You ll often gain a boost in power savings by using the latest version of BlackBerry Device Software If a software update is available for your device a notification appears in BlackBerry Hub EM Use a media card Reduce power usage by keeping less data on your device Save data to a media card instead of your device storage S Turn off the camera flash Conserve more power by turning off the camera flash when taking pictures 245 User Guide Settings and options Tip Like most electronic devices your device battery will drain less quickly if you keep it out of the sun and other hot places keep the contacts clean and charge it regularly Avoid leaving your device turned off with a low battery power level for an extended period of time Where can I get a new or spare battery For the times when charging your BlackBerry device isn t convenient you might want to keep an extra battery charged and ready To purchase replacement or spare batteries for your device visit Attp shop blackberry com You can also find various charging solutions for car home office and travel Accessibility Customize your accessibility settings You
222. own from the top of the screen 2 Tap fe Settings gt Storage and Access 207 User Guide Documents and files 3 Tap Format Media Card Wipe data from your media card To help protect your privacy you can permanently delete all of your media card data Depending on the amount of data this process might take some time 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Storage and Access 3 Tap Erase Media Card To use the media card again you must format it Turn on encryption 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Security and Privacy gt Encryption 3 Do any of the following e Set the Device Encryption switch to On e Set the Media Card Encryption switch to On CAUTION Try to decrypt or back up your encrypted media card files before a security wipe which is designed to delete your BlackBerry device data including the encryption key You can t access encrypted media card files without this encryption key Check how much storage space is free You can view the amount of used and free storage space available on your BlackBerry device and your media card You can also see a breakdown of what types of files are taking up space 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Storage and Access 3 Tap Device Storage Details or Media Card Details Tip The amount of available storage space display
223. pass The digital compass on your BlackBerry device works like a regular compass but also includes additional features For example you can choose whether the compass points to true north or magnetic north The compass also works in any direction or orientation including upside down Point the compass to true north or to magnetic north You can choose to navigate with your compass based on either true north or magnetic north Magnetic north which is what a standard compass points to can be influenced by several factors and isn t constant True north or geographical north is what you would see on a paper map and is constant If you would prefer to navigate based on true north for example if you are using your compass to follow a map you must turn on GPS In the compass app do one of the following e To navigate based on true north at the bottom of the screen set the switch to On e To navigate based on magnetic north at the bottom of the screen set the switch to Off 146 User Guide Maps and locations Troubleshooting Compass I m not getting an accurate reading from the compass Try the following actions e lf the compass doesn t point north move your BlackBerry device away from metal objects such as magnets or electronics e If you have turned on Location Services and are navigating based on true north you need the GPS receiver to be able to connect to satellites Try moving outside or near a window in order to establish
224. per right corner of the home screen to indicate the wireless coverage level that your BlackBerry device currently has al The number of solid bars indicates the strength of the mobile network signal If the signal is weak your device might use more power to try to maintain the connection Aatte4g 3a 2G IX Ht H GE Your device is connected to the network type shown and can access all of the features of your mobile network plan 211 User Guide Ag 3g 2g 1x be h 9 e o adi B El Settings and options Your device is connected to the network type shown but the network functionality is limited You re likely able to make a phone call but not able to access the Internet or view email messages You have no mobile network coverage Your device is roaming Extra charges might apply You are connected to the BlackBerry Infrastructure The number of solid waves indicates the strength of the Wi Fi signal If the signal is weak your device might use more power to try to maintain the connection Your device is connected to a VPN Your device is in airplane mode and all of your wireless network connections are off You can turn on Wi Fi or Bluetooth technology but not your connection to the mobile network There is an error with your SIM card For information on what the error is from the top of the home screen swipe down Tap Settings gt Network Connections gt Mobile Network You can only make emergency calls
225. phone models RGE111LW RGF111LW BlackBerry Limited 295 Phillip Street Waterloo ON N2L 3W8 261 User Guide Canada BlackBerry UK Limited 200 Bath Road Slough Berkshire SL1 3XE United Kingdom Published in Canada Legal notice 262
226. pported by Microsoft Exchange ActiveSync messages calendar events contacts tasks and notes associated with the account are synced with your BlackBerry device 1 On the Add Account screen tap Fel gt Microsoft Exchange ActiveSync 2 Enter the username email address password and server address for the account e To turn off push email set the Push switch to Off To set how frequently your device checks for new messages in the Sync Interval drop down list tap an option e To use your organization s VPN set the VPN switch to On e To change how far back in time your device syncs messages in the Sync Timeframe drop down list tap an option 3 Tap Next Add a BlackBerry email account If you set up a BlackBerry email account normally in the format user lt serviceprovider gt blackberry com on a previous BlackBerry device to continue to receive messages for that account on your BlackBerry 10 device you must set up a forwarding email address and then add that email address to your device On the Add Account screen tap Email Calendar and Contacts Enter the email address Tap Next Enter the password for the account Tap Next On the Forwarding screen complete the fields to add a forwarding email address N Oo oO BR OD a Tap Next Note It can take 5 to 15 minutes before your email is forwarded to the forwarding email address To receive your BlackBerry email on your device make sure that you add the
227. press and hold the Mute key on the right side of your BlackBerry device 2 After the beep say the date time subject and location of the meeting or appointment For example Schedule a doctor s appointment tomorrow at 2 o clock at the medical center Tip To add contacts to a meeting include their names when you re scheduling the meeting For example Schedule a team meeting with Nicole Lavigne on Friday at 11 o clock Set a reminder with the Voice Control app 1 To open the Voice Control app press and hold the Mute key on the right side of your BlackBerry device 2 After the beep say what you would like to be reminded about and when you would like to be reminded For example Remind me to buy milk tomorrow Type using voice dictation You can use voice dictation to type hands free instead of using your keyboard 1 To turn on voice dictation on the home screen swipe down from the top of the screen 2 Tap Ee Settings gt Voice Control 3 Tap Enable Dictation Once you turn on voice dictation when your keyboard appears tap the R key to begin voice dictation Set an alarm using the Voice Control app 1 To open the Voice Control app press and hold the Mute key on the right side of your BlackBerry device 2 After the beep say Set an alarm and the time that you want to set the alarm for For example Set an alarm for 6 00 or Set an alarm for one hour from now Get directions using the Voice Control app
228. r e To change which accounts your car kit can access in the Message Access Accounts section select or clear the checkbox beside each account Let your car kit use your device s network credentials In order to use some car kits you need to turn on rSAP Mode to allow your car kit to use your BlackBerry device s network credentials 1 On the home screen swipe down from the top of the screen 2 Tap Bluetooth gt Fi 3 Set the rSAP Mode switch to On Automatically establish a Bluetooth connection when you turn on your device You might like to keep your BlackBerry device always connected to a Bluetooth enabled device such as a headset You can set your BlackBerry device so that whenever you turn on your BlackBerry device it automatically reconnects to the last Bluetooth enabled device that it was connected to 1 On the home screen swipe down from the top of the screen 2 Tap Bluetooth gt Fi 3 Select the Connect to the last device when turned on checkbox Supported Bluetooth profiles Your BlackBerry device is a Bluetooth Smart Ready device and supports the profiles that follow If your device is associated with a work account your administrator might disable use of a profile Profile Description Advanced Audio Distribution Profile A2DP This profile allows you to stream audio files from your BlackBerry device to Bluetooth enabled devices that support stereo audio such as stereo headsets speakers and car kits Audio
229. r the Internet at the bottom of the home screen tap What is BlackBerry Link BlackBerry Link is the latest version of BlackBerry Desktop Software and can be used with your BlackBerry 10 device You can use BlackBerry Desktop Software with devices that are running BlackBerry 7 1 and earlier BlackBerry Link is software that you can install on your computer to link data media files and applications on your BlackBerry device to your desktop computer To download BlackBerry Link on your computer visit www blackberry com BlackBerryLink and select the Windows or Mac option 15 User Guide Get started Home screen keys and icons Your device at a glance Lock screen Press Power on off Press and hold Reset Press and hold for 10 seconds Headset jack Front camera Notification LED I Volume up I Mute Press Voice Control Press and hold Pri wen A gt Volume down HDMI port pa A USB port h v Main Alarm No Recurrence Ese Speaker ___ Microphone Home screen at a glance 16 User Guide Get started Swipe down to change NFC and Bluetooth indicators Jeff Ongoing call Battery power level BBM Video Featured Swipe left to scroll through apps Tap the icons to move through SS screens Phone Application icons Icon Description a BlackBerry Hub the device settings Network indicators Scroll down
230. rame drop down list tap an option 3 Tap Next Add a BlackBerry email account If you set up a BlackBerry email account normally in the format user lt serviceprovider gt blackberry com on a previous BlackBerry device to continue to receive messages for that account on your BlackBerry 10 device you must set up a forwarding email address and then add that email address to your device On the Add Account screen tap Email Calendar and Contacts Enter the email address Tap Next Enter the password for the account Tap Next On the Forwarding screen complete the fields to add a forwarding email address N Oo oO FR O ND a Tap Next Note It can take 5 to 15 minutes before your email is forwarded to the forwarding email address To receive your BlackBerry email on your device make sure that you add the forwarding email account to your device Add an IMAP or POP email account Make sure you know the following information from your email service provider or administrator e Messaging server type POP or IMAP e Incoming and outgoing messaging server address 155 User Guide Applications and features e Incoming and outgoing messaging server port numbers e Incoming and outgoing messaging server SSL settings Note To increase the activation speed of IMAP email accounts it is recommended that you enter the IMAP Path Prefix For more information contact your administrator 1 On the Add Account screen tap
231. refront if a version of that app exists for your new device Find your BlackBerry ID on your old device If you have previously created a BlackBerry ID and are switching to a new BlackBerry device it s important to sign in using your existing BlackBerry ID as many of your apps and settings are associated with it 1 On the home screen of your old device click Options 2 Depending on your device do one of the following e Click Third Party Applications gt BlackBerry ID e Click Device gt BlackBerry ID e Click BlackBerry ID FAQ BlackBerry ID How do I reset my lost or forgotten BlackBerry ID password You can have the instructions about resetting your BlackBerry ID password sent to the email address that you use as your BlackBerry ID username For security reasons your BlackBerry ID password can t be reset for you Do one of the following e To reset your password on a computer visit www blackberry com blackberryid Click Reset your password Complete the instructions on the screen 111 User Guide Passwords and security e To reset your password on your BlackBerry device when you are prompted to sign in with your BlackBerry ID click Forgot Password Answer your security question and complete the instructions on the screen Once you have completed the steps above you will receive a password reset email If you complete the steps to reset your password on a computer the password reset email can only be viewed on a
232. rent types and units of measurement for the different kinds of scenarios that you find yourself in so you don t need to stop what you re doing to convert measurements 1 Tap Converter 2 Choose a measurement type the unit to convert from and the unit to convert to 3 Enter the value that you want to convert 176 User Guide Applications and features Calculate a tip When you re out at a restaurant you can use the tip calculator to figure out how much to leave for a tip You can customize your calculations to specify the number of people included on the bill and the percentage of the bill that you want to tip The tip calculator can also calculate how much each person owes on a bill making it easy to divide up a bill amongst a table of people 1 Tap Tip 2 In The Bill field enter the total amount of the bill 3 If necessary change any of the additional tip options View your previous calculations To view your previous calculations slide your finger down in the answer field To clear all of your previous calculations tap E Browser Browsing the Internet Browser at a glance To zoom slide your fingers together and apart or Tap for settings double tap and options turn on Reader To pan a zoomed mode for easier page slide viewing of your finger webpages on the screen search the page bookmark the page share the page over email BBM and more mj BlackBerry 10 CORPORATE smes LEGAL
233. ries of questions and tasks that are intended to help you solve your BlackBerry ID issue Start the troubleshooting wizard http docs blackberry com troubleshooting blackberry D en Note This troubleshooting wizard is available in English only Password Keeper About Password Keeper You can use the Password Keeper application to store all your passwords in one place on your BlackBerry device You can also use Password Keeper to generate random passwords that contain numbers letters and symbols if you want a password that is difficult to guess 112 User Guide Passwords and security Password Keeper is designed to encrypt your passwords to protect them When you type your password for Password Keeper Password Keeper decrypts your passwords so you can see them Transfer passwords to Password Keeper You can transfer the password data that you saved on your previous BlackBerry device to your BlackBerry 10 device To transfer the passwords you must have backed up the password data as part of the backup file during the device switch process or created a backup of your current passwords on your BlackBerry 10 device If you saved the password data to a media card the device automatically detects this data on the media card If you haven t saved your backup data to a media card you can also use BlackBerry Link or BlackBerry Protect to transfer the backed up password data 1 On your BlackBerry 10 device download the Password Keeper app
234. rk account and have it use Microsoft Exchange ActiveSync For more information contact your administrator Make sure you know the following from your administrator e Your username e Your enterprise activation password e Server name 1 On the Add Account screen tap Fj gt Work Account 2 Enter the username activation password and server address for your account 3 Tap Next After you add a work account follow the prompts to set a work space password to use with BlackBerry Balance and to enter your work network password 154 User Guide Applications and features Add an email account supported by Microsoft Exchange ActiveSync Make sure you know the following from your administrator or your email service provider e Your username and work network password e Server address When you add an email account that s supported by Microsoft Exchange ActiveSync messages calendar events contacts tasks and notes associated with the account are synced with your BlackBerry device 1 On the Add Account screen tap Fel gt Microsoft Exchange ActiveSync 2 Enter the username email address password and server address for the account e To turn off push email set the Push switch to Off To set how frequently your device checks for new messages in the Sync Interval drop down list tap an option e To use your organization s VPN set the VPN switch to On e To change how far back in time your device syncs messages in the Sync Timef
235. rks manually try switching to another Wi Fi network e If your email account is a work account your device might prevent connections to certain wireless access points For more information contact your administrator Still not connected OK try the following e Check that the settings for the Wi Fi network are correct To find out which settings to use fora home network refer to the information that came with your router for a work Wi Fi network talk to your administrator for a public hotspot refer to any information provided for the hotspot or talk to an employee at the hotspot who might have details about how to connect e f you use the Press WPS Button on Router setting in Wi Fi Protected Setup check that the Wi Fi router uses Wi Fi Protected Setup and that it is set to send its profile Verify that another device is not also attempting to connect at the same time and that not more than one Wi Fi router within range is set to send its profile For more information see the information that came with your router e If you use PEAP EAP TLS EAP FAST or EAP TTLS to connect to a Wi Fi network check that you installed the root certificate for the certificate authority server that created the certificate for the authentication server The root certificate must be installed on your device before you can connect to the network For more information talk to your administrator e If you use EAP TLS to connect to a Wi Fi network check that y
236. rs To add a folder do the following 1 Navigate to where you want to add a new folder 2 Tap H 3 Tap fil Note You might not have pre defined folders on a connected device Search for an item in File Manager 1 Tap 2 Enter all or part of the name of the item you are searching for Note To search for an item on a connected device you must perform the search when the device is open in File Manager Sort files and folders You can view your files and folders in order by name date type or size You can also decide whether to view your files and folders in ascending or descending order 201 User Guide Documents and files Tip To change the way you view your files and folders tap 5 to view them as a list or H to view them as a grid Tap B B e To change the way files and folders are sorted tap Sort gt Name Date Type or Size e To change the order of your files and folders tap Order gt Ascending or Descending Select multiple files 1 Tap E 2 Tap FA 3 Tap the items that you want to select To deselect an item that you have tapped in error tap the item again Transferring files Share files 1 Touch and hold a file 2 Tap RY 3 Choose a destination Tip To share multiple files tap J gt J Tap the files you want to share Tap p Move a file 1 Touch and hold a file or folder 2 Tap N 3 Navigate to where you want to move the file 4 Tap Move Copy a file 1
237. s enter the password for the Wi Fi network Tap Connect e If you have access to the Wi Fi router and you want to use Wi Fi Protected Setup tap the screen above the keyboard to dismiss the keyboard Tap iD Complete the instructions on the device screen 5 Tap Connect Tip The next time you want to connect to a saved Wi Fi network if the network is within range of your device swipe down from the top of the home screen and tap Manually connect to a Wi Fi network If you want to connect to a hidden Wi Fi network or you re having trouble automatically connecting you can connect manually 1 On the home screen swipe down from the top of the screen 2 Tap Wi Fi gt Bi 217 User Guide Settings and options 3 In the SSID field enter the name of the network 4 Select the network s security type and specify any additional information For what information you should specify you can speak to your administrator or the person who manages the Wi Fi network 5 Tap Connect Tutorial Setting up Wi Fi on a BlackBerry 10 device This tutorial provides you with the opportunity to see and then practice setting up Wi Fi on a BlackBerry 10 device Note This tutorial is available in English only Start the tutorial http docs blackberry com tutorials help en Delete a saved Wi Fi network Your BlackBerry device can store up to 64 saved networks If you have a lot of saved networks on your device and you don t use them all y
238. s Over Mobile Networks switch to Off 63 User Guide Phone Ring tones sounds and alerts Change your ring tone sounds or alerts In the Notifications settings you can change the settings for your ring tone sounds or alerts and set the volume level of the notifications number of vibrations and more Your Porsche Design P 9982 smartphone from BlackBerry includes a unique and customized ring tone that only the owners of the P 9982 smartphone from BlackBerry have access to 1 On the home screen swipe down from the top of the screen 2 Tap E Settings gt Notifications e To change your global notification settings tap a setting in the Mode drop down list or change the Sound Vibrate LED Instant Previews or Volume settings e To change the notification settings for a particular app for example the Phone app in the Notifications section tap an application and change the settings You can also customize the number of vibrations here Turn off all ring tones and sounds except for calls 1 On the home screen swipe down from the top of the screen 2 Tap fe Settings gt Notifications 3 Select the Phone Calls Only mode Tip To turn on the ring tone for calls while your device is in Bedside mode open the Clock application swipe down from the top of the screen and tap Clock Settings Set the Phone Calls in Bedside Mode switch to On Set a custom ring tone for a contact 1 In the Contacts app tap a contact
239. s and file name extensions e PEM pem cer e DER der cer e PFX pfx p12 Set up S MIME protected messaging You need to store a private key and certificate on your BlackBerry device to send signed or encrypted email messages using S MIME protected messaging You can store a key and certificate by importing the files from a work email message 1 Open a work email message with a certificate attachment 2 Touch and hold 3 Tap R 4 If necessary enter the password 5 Tap K4 6 Tap H gt Ee gt Secure Email 7 If necessary tap the S MIME tab 8 Set the S MIME switch to On 9 Below Signing Certificate in the drop down list tap the certificate that you imported 10 Below Encryption Certificate in the drop down list tap the certificate that you imported Turn on IBM Notes email encryption on your device To complete this task you must add a work account that supports IBM Notes email encryption to your device 1 In the BlackBerry Hub tap ij gt 2 gt Secure Email 2 If necessary tap the NNE tab 3 Set the NNE switch to On Sign or encrypt a message You must use a work email account that supports S MIME protected messages or IBM Notes mail encryption to send a signed or encrypted email message 95 User Guide Passwords and security 1 When you compose a message slide your finger down on the screen 2 In the drop down list tap a signing or an encryption option Tip You can ch
240. s are deleted Protect your SIM card with a PIN You can use a SIM card PIN to prevent unauthorized use of your SIM card in another device For example if you lost your SIM card and someone tries to use it in another device the SIM card can t be used unless the PIN is entered correctly You can request the PIN for your SIM card from your service provider 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Security and Privacy gt SIM Card 92 User Guide Passwords and security 3 Set the SIM Card PIN Lock switch to On 4 Type the SIM card PIN that your service provider gave you CAUTION If you exceed the number of allowed attempts to enter the SIM card PIN your SIM card will stop functioning To unblock your SIM card contact your service provider Change your SIM card PIN 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Security and Privacy gt SIM Card e To change the PIN that protects your SIM card tap Change PIN 1 e To change the PIN that controls access to calling features such as fixed dialing tap Change PIN 2 Finding and protecting a lost device BlackBerry Protect includes features designed to help you find your BlackBerry device and help protect your device s data if your device is ever lost or stolen You can manage up to seven devices from your BlackBerry Protect account After you turn on BlackBerry Protect in your device settings visit Attp
241. s for you Inside each playlist and collection you can see which artists and albums are featured Make a playlist 1 In the Music app tap Ej gt Create e Beside the songs artists and albums that you want to add tap e To add all of the songs by an artist or all of the songs in an album tap the album or artist Tap A 2 Tap PJ Add the music that s currently playing to a playlist When a song or an album is playing do one of the following e To add the song to a playlist tap ij gt EA e To add the album to a playlist touch and hold the album name Tap E Edit or rename a playlist 1 Ina playlist tap PA e To change the name of a playlist tap the current name e To add a song tap A Beside the songs artists and albums that you want to add tap e To delete a song tap e To change the song order in the playlist touch and drag the song to where you want it to go in the playlist 2 Tap KJ 130 User Guide Media Organize your music on the Now Playing screen You can organize your music without having to create a playlist Suddenly feel the urge to listen to your favorite song next Take advantage of the ability to add music to and change the order of your music on the Now Playing screen Add music to the Now Playing screen While another song is playing touch and hold a song album or playlist e To play the selected item after the current song is done playing tap Play Next e To play the selected
242. s videos For example you can use Burst mode to take multiple pictures quickly Note Shooting modes don t apply to the Time Shift mode Icon Description Normal This mode is available for the camera and the video camera Normal mode acts the most like a regular camera or video camera and takes a single picture or video at a time wy Stabilization This mode is available for the camera and video camera Stabillization mode can reduce the blurriness caused by camera movement when taking pictures and recording videos m Burst This mode is available for the camera Burst mode allows you to take multiple pictures quickly This is a good shooting mode to use when taking pictures of fast moving scenes or subjects a HDR This mode also known as High Dynamic Range mode is available for the camera HDR mode combines multiple pictures together and can capture the contrast between the light and dark areas of a scene Scene modes Scene modes are designed to improve the quality of the picture or video by changing settings such as contrast brightness and so on 120 User Guide Icon Media Description Auto This is the most common mode It s available for the camera video camera and Time Shift mode Use this mode to capture a wide variety of everyday scenes Action This mode is available for the camera and Time Shift mode This mode can help to take pictures of fast moving objects Try this mode when capturing pict
243. s when you minimize the File Manager app Frequently asked questions Storage space and memory How do I free up storage space To make room for more files and apps try any of the following e Save documents and media files on your media card To automatically save camera pictures and videos on your media card on the home screen tap fe Swipe down from the top of the screen and tap fe 208 User Guide Documents and files e Reduce the size of pictures that you take and videos that you record On the home screen tap e gt E Change the Aspect Ratio Tap e gt Fj gt E Change the Size option e Transfer some of your data to your computer using a USB connection Wi Fi connection or BlackBerry Link To download BlackBerry Link on your computer visit www blackberry com BlackBerryLink and select the Windows or Mac option e Delete files that you don t need To delete multiple items in an app tap gt a Select items and tap fi e Delete apps that you don t use To delete an app on the home screen touch and hold an app icon until the icons begin to blink On the icon for the app that you want to delete tap E If you don t see on the app icon the app can t be deleted Optimize your device s performance If you find that your BlackBerry device is running unusally slow try any of the following e Close any apps that you aren t using e Delete messages that you don t need to keep e In your browser privacy settings
244. screen Hang up the phone Double tap and hold with two fingers anywhere on the device screen There is a specific BlackBerry Screen Reader gesture you can use in the BlackBerry Hub Task Gesture Delete the user friendly form of an email address Tap to select the address then swipe to the left from the To or CC fields of messages with three fingers Using the BlackBerry Screen Reader on the home screen When you re on the home screen you can use these additional BlackBerry Screen Readergestures Task Gesture Switch between the work and personal Swipe down near the right side of the screen using workspaces three fingers 254 User Guide Settings and options Task Gesture Minimize the application and show your Active Swipe up from the bottom This is the same as the Frames gesture used outside the BlackBerry Screen Reader Close an Active Frame Tap and hold with one finger then move your finger to the app The point of regard is set under your finger Then double tap with two fingers to close the app Delete an app on the home screen Tap with one finger to select the item you want to delete Tap and hold with one finger to enter the home screen delete mode Double tap with two fingers to delete the app Using BlackBerry Screen Reader gestures with the BlackBerry Keyboard The BlackBerry Screen Reader uses a few additional gestures with the BlackBerry Keyboard Task Gesture Switch the keyboard layout S
245. screen swipe down from the top of the screen Tap ESettings gt About gt SIM Card 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Security and Privacy gt SIM Card 3 In the Phone Network Lock section tap a locked item 4 When prompted enter the unlock code CAUTION For security reasons each unlock code can only be entered incorrectly 10 times If you exceed the number of allowed attempts to enter an unlock code your SIM card will allow emergency calls only For assistance contact your service provider Change or remove your device password CAUTION If you can t remember your password the only way to change your password or regain access to your BlackBerry device is to delete all of your data by completing a security wipe 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Security and Privacy gt Device Password gt Change Password To stop using a password set the Device Password switch to Off Change your work space password 1 On the home screen swipe down from the top of the screen 2 Tap Balance gt Change Password 3 To unlock your work space and BlackBerry device using the same password set the Use as my device password switch to On Take care to remember your work space password as it can t be reset or recovered When you exceed the number of allowed attempts to enter your work space password your work space and all of its content
246. screen swipe down from the top of the screen 2 Tap amp Settings gt Language and Input 3 Tap Voice Dictation 4 In the Language drop down list tap the language you want to use 231 User Guide Settings and options Keyboard and typing Keyboard and typing at a glance To open the keyboard f tap a text Built to keep you field or swipe up from the To use a bottom of suggested word the screen place your with two finger just below fingers the word and flick it up onto A the screen To delete a QIS an ei i word swipe Re DE GH K L one finger on across the ZX CVBNM keyboard 123 B lt Touch and hold Touch and hold to close the to use voice keyboard dictation Home screen shortcuts You can use your BlackBerry Keyboard with Instant Action to quickly perform a number of tasks when you type certain commands in the search field You can use home screen shortcuts to make a call send email or text messages start a BBM chat update your Facebook status post a tweet or a Linkedin update find a location in the Maps app play music or add notes and tasks to BlackBerry Remember Make a call 1 On the home screen tap gl 2 Type call and the name or number of the person that you want to call For example you can type call Ianorcall 5195550100 3 Beneath Actions tap the action that you want to perform Send an email 1 On the home screen tap 8 232 User Guide Settings and options 2 T
247. sday June 27 Drag down Paneer A to view your A Melissa Davies 12 35 upcoming Project Brief events Hisham Ath 2 e Ski Resort Detaile Priority m Review Q2 Summary 2 1 messages Tap to filter e Conference Call messages Q Wakor SS Tap for show or hide se Megan Acheson 10 55 settings and email BBM Project 12 has already started Ir options add Kevin B 37 messages Pl e or remove Rodrigo Chi 104 accounts text messages a TEmtatweareaohwtado change f social messaging g Review Q2 Last Quarter display accounts calls Conference Call e g E John McMullen options and priority messages Finished up the thesis more and more lt gt Paul Morley Compose View attachments Search Compose Setting up and managing accounts Tutorial Setting up an email account on a BlackBerry 10 device This tutorial provides you with the opportunity to see and then practice setting up an email account on a BlackBerry 10 device Note This tutorial is available in English only Start the tutorial http docs blackberry com tutorials help en Tutorial Setting up a Facebook account on a BlackBerry 10 device This tutorial provides you with the opportunity to see and then practice setting up a Facebook account on a BlackBerry 10 device Note This tutorial is available in English only Start the tutorial http docs blackberry com tutorials help en 68 User Guide Messages Tutorial Setting up a Twitter account on a BlackBerry 10 d
248. se personal apps on my work s network Passwords and security Apps SIM card Smart Tags Text messaging Twitter Video camera Voice Activated Dialing Weather YouTube BlackBerry Bridge BlackBerry Hub BlackBerry Remember Bluetooth Calendar Contacts NFC Search BlackBerry Maps Box Browser Documents To Go File Manager Music Password Keeper Pictures Videos Voice Control icon appears in the personal space only If your administrator turns on BlackBerry Balance technology you or your administrator can only allow work apps to access your organization s Wi Fi or VPN network To set or view the networks that your personal apps can use on the home screen swipe down from the top of the screen Tap Balance See the Personal App Connections section 108 User Guide Passwords and security If personal apps aren t allowed to use your organization s networks and if a personal network isn t available personal apps that need access to the Internet might not work Where is my picture that I just took If your BlackBerry device uses BlackBerry Balance technology attachments saved from work email messages are only accessible in the work space Any pictures taken using your device camera whether you opened the Camera app from your work or personal space are stored in your personal space All of your media card files are also stored in your personal space For example since BBM is a personal app to create a profile pi
249. sername and storage access password 8 Paste the certificate into the media downloads or media downloads folder 9 On your device tap 2 gt Security and Privacy gt Certificates gt Import 10 Follow the instructions on the screen Managing VPN profiles A VPN profile contains the information that you need to log in to your organization s network over a VPN or Wi Fi connection Depending on your organization you might have more than one VPN profile on your BlackBerry device For more information on VPN profiles contact your administrator Add a VPN profile You need a Wi Fi or VPN connection before you can add a new VPN profile You might have one or more VPN profiles on your BlackBerry device depending on the options that your administrator sets for you If you use a work account that is supported by BlackBerry Enterprise Service 10 some VPN profiles might be automatically added and you don t have to manually add a VPN profile If you don t see an option to add a VPN profile then your administrator has turned off this type of connection On the home screen swipe down from the top of the screen Tap Settings gt Network Connections gt VPN gt Add Complete the fields If you don t have the required information contact your administrator A O N Tap Save About smart cards You can use a smart card and your device password to unlock your BlackBerry device You can also use smart card certificates to s
250. ssage if the content of the message includes copyright protected information If you use a work account that is supported by a BlackBerry Enterprise Server your administrator might not allow you to send text messages but you might still be able to receive text messages can t attach a file to a text message The file might be too large or your wireless service plan might not support MMS messaging which is required to attach files to text messages Contact your service provider for more information 88 User Guide Passwords and security Passwords and security Security Passwords and locking There are several types of locks PINs and passwords that you can use to help to protect your BlackBerry device If you use your device for work your organization might already have security settings in place such as requiring a password to unlock your device BlackBerry ID A BlackBerry ID is an email address and password that gives you access to BlackBerry websites apps and services If you change your BlackBerry device a BlackBerry ID helps you to transfer data to your new device Make sure that you use the same BlackBerry ID for all of your BlackBerry devices Log in with your BlackBerry ID to do the following and much more e Keep track of your app purchases and payment options from the BlackBerry World storefront e Make the most of BBM features such as backing up and moving BBM contacts to a new BlackBerry device e St
251. ssions for specific websites As you browse the Internet you might grant permissions to allow websites to access information such as your location You can remove those permissions at any time 1 In the Browser tap jj gt Ej gt Site Permissions 2 Tap a website Tap Edit 3 Tap beside the permissions that you want to remove 4 Tap Done Troubleshooting Browser can t watch a video online While you can stream many videos from the web on your BlackBerry device some video formats aren t supported and some websites block content from being viewed on mobile devices For more information about supported video formats search the Help Smart Tags The Smart Tags application explained The Smart Tags app takes bits of information and transforms the info into a smart tag Info can include text websites and other URIs phone numbers email addresses and connection information You can copy the smart tag to an NFC tag display it as a QR Code or you can pass the smart tag directly to another BlackBerry device The Smart Tags app allows you to store the smart tags that you receive and use them or pass them on later Instead of handing out business cards try creating your own smart tag that contains your contact information so that with just a click recipients can call text or send you an email Have an event coming up Try making a smart tag that contains the event information then copying the smart tag to a writeable NFC tag t
252. supported 1 In the Phone app swipe down from the top of the screen 2 Tap Ee 3 Tap ao gt Deactivate 61 User Guide Phone BBM Video BBM Video at a glance BlackBerry Natural Sound Switch to a BBM chat Share your device screen To move the video thumbnail i touch and hold the thumbnail Ro End a video and drag it to chat a corner Mute the Switch between microphone _ the front and rear camera Start a BBM Video chat You can start a BBM Video chat from any BBM chat or from the Phone or Contacts app on your BlackBerry device If you try to start a BBM Video chat from the Phone or Contacts app with someone who isn t a BBM contact you will be asked to add the person to BBM before you start your BBM Video chat In a BBM chat the Phone app or the Contacts app tap FJ Accept or decline a BBM Video chat or BBM Voice chat Tip Be sure to check if your contact has invited you to a BBM Video chat or a BBM Voice chat before you accept the invitation When you receive a BBM Video chat or BBM Voice chat invitation the name of the contact appears in the middle of your screen e To accept a chat touch and hold the name and drag it to the bottom of the screen e To ignore a chat touch and hold the name and drag it to the top of the screen 62 User Guide Phone About BlackBerry Natural Sound The BlackBerry Natural Sound icon appears on the screen during a BBM Video chat or BBM Voice c
253. t BlackBerry ID A BlackBerry ID gives you convenient access to multiple BlackBerry products and services After you create a BlackBerry ID you can use your email address and password to log in to any BlackBerry product that supports BlackBerry ID With BlackBerry ID you can manage apps that you downloaded 109 User Guide Passwords and security from the BlackBerry World storefront and download the apps when you switch devices You should sign in with the same BlackBerry ID on all of your BlackBerry devices If you previously created a BlackBerry ID you must use it when you set up your new device instead of creating a new BlackBerry ID You can log in to both a tablet and smartphone using the same BlackBerry ID Set up a new BlackBerry ID Tip It s important to choose a password that you can remember For your BlackBerry ID username be sure to use an email address that you use frequently Recovery details can be sent to the email address that you use as your BlackBerry ID username if you forget your BlackBerry ID password The email address that you use as a BlackBerry ID username doesn t have to be associated with your BlackBerry device 1 To create a new BlackBerry ID when you set up your BlackBerry device on the BlackBerry ID screen tap Create New 2 Complete the instructions on the screen Change your BlackBerry ID password 1 On the home screen swipe down from the top of the screen 2 Tap fe Settings gt BlackBerry ID
254. t Cat Where are my ring tones and notification profiles e BlackBerry 10 OS includes the following built in notification modes Normal Phone Calls Only Vibrate Only Silent and All Alerts Off e You can quickly turn on Silent mode by swiping down from the top of the home screen and tapping lA e You can set custom ring tones for contacts in the Contacts app e To set notifications for particular types of messages on the home screen swipe down from the top of the screen and tap EJ Settings gt Notifications Where are my apps Some of the apps that you used on your old BlackBerry device might not be available on your BlackBerry 10 device In the BlackBerry World storefront you can check if your old apps are available for download on the My World screen or find new apps Where are my tasks memos and voice notes e lf you used BlackBerry Link to transfer the files from your old BlackBerry device to your new device your tasks memos and voice notes should be in the new BlackBerry Remember app e If you previously used tasks in BBM Groups you still have access to those tasks in BBM 14 User Guide Get started Where do find my files You can find your files in the File Manager app If you added a work account to your BlackBerry device and your administrator turned on BlackBerry Balance technology your device data apps and network access are divided into a work space and a personal space The separate spaces help you t
255. t List section set the switch that appears beside an account to Off Sort your contacts Your contacts are originally sorted by first name but you can also sort by last name or company 1 In the Contacts app swipe down from the top of the screen 2 Tap Ee Settings 3 In the Sort Contacts by drop down list tap a sort option Share a contact You can share a contact s details with others in vcf format This is like passing around a business card but digitally 1 In the Contacts app touch and hold a contact 2 Tap EM Troubleshooting Contacts My contacts weren t merged automatically Your BlackBerry device automatically merges contacts when it s clear that those contacts are the same person for example they share the same first and last name mobile phone number BlackBerry ID and so on If you still see duplicate entries in your contact list you can merge those contacts into one entry 1 In the Contacts app touch and hold a contact 2 Tap J 3 Tap the contacts that you want to merge 4 Tap FA My contacts pictures change sometimes If you added a social networking account to your BlackBerry device and you re using a profile picture as a contact s picture then the picture changes when your contact changes his or her profile picture Clock Clock at a glance 170 User Guide Applications and features To change ag Add an alarm your clock settings or put your device in bedside mode and turn o
256. t a TTY device to your device according to the instructions that came with your TTY device 2 In the Phone app swipe down from the top of the screen 248 User Guide Settings and options 3 Tap Ee gt TTY 4 Set the TTY switch to On Turn on or turn off the BlackBerry Screen Reader The BlackBerry Screen Reader provides text to speech TTS interaction with the display on your BlackBerry smartphone On the home screen swipe down from the top of the screen Tap Ee Settings gt Accessibility Tap Screen Reader Set the Screen Reader switch to On a fF O N Tap to select Continue then double tap to proceed If you don t want to see this verification message each time you turn on the BlackBerry Screen Reader turn off the Confirmation Message option in the screen reader settings You can also quickly turn on the BlackBerry Screen Reader by triple pressing the Power key If you don t want to be able to turn on the BlackBerry Screen Reader in this way you can turn off the Enable using triple tap option in the screen reader settings To turn off the BlackBerry Screen Reader triple press the Power key BlackBerry Screen Reader settings Turn on or turn off the Dark Screen mode If you are using the BlackBerry Screen Reader you can add privacy and conserve battery life using Dark Screen mode This mode turns the screen display backlighting down to 10 brightness 1 On the home screen swipe down from the top
257. t charge faster e Charge your device often even when the battery charge isn t low e Avoid leaving your device in extremely hot or cold places such as on a vehicle dashboard e Avoid leaving your device turned off with a low battery power level for an extended period of time LED and battery notifications 243 User Guide Settings and options A solid red LED can indicate that your BlackBerry device is turning on or restarting A flashing yellow LED can indicate that the battery power level is low and your device is charging A solid green LED can indicate that your device is plugged into a charger and that charging is complete Battery safety You should only use the battery that BlackBerry specifies for use with your particular BlackBerry device model If you use any other battery you might invalidate any warranty provided with your device CAUTION There is a risk of explosion if the battery is replaced with an incorrect battery type Device and battery disposal Dag Please recycle your BlackBerry device and battery in accordance with your local regulations Do not dispose of either your device or battery in a fire Your device or battery should not be placed in household waste bins For information about returning your device to BlackBerry for recycling and safe disposal from a browser on your computer visit www blackberry com recycling The recycling and trade up program is available only in certain areas BlackBerry and
258. tch to ON if you want to connect to a proxy server When you select this setting additional settings appear To find out what settings to use see the information provided for the proxy server 219 User Guide Settings and options Inter Access Point Handover If the network spans multiple access points set whether your device should remain connected when you move from one access point to another Add a VPN profile You need a Wi Fi or VPN connection before you can add a new VPN profile You might have one or more VPN profiles on your BlackBerry device depending on the options that your administrator sets for you If you use a work account that is supported by BlackBerry Enterprise Service 10 some VPN profiles might be automatically added and you don t have to manually add a VPN profile If you don t see an option to add a VPN profile then your administrator has turned off this type of connection 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Network Connections gt VPN gt Add 3 Complete the fields If you don t have the required information contact your administrator 4 Tap Save Troubleshooting Wi Fi Troubleshooting wizard can t connect to a Wi Fi network The troubleshooting wizard guides you through a series of questions and tasks that are intended to help you solve your Wi Fi connection issue Start the troubleshooting wizard http docs blackberry com troubleshooting wi fi
259. ternet tethering allows you to share your BlackBerry device s connection to the mobile network with one other device such as a laptop or tablet so that you can access the Internet on your other device anywhere that your BlackBerry device can connect to the mobile network Additional charges might apply for using Internet tethering On some networks you can t use some services on your BlackBerry device such as email and BlackBerry Messenger while you use Internet tethering Use Internet tethering to share your Internet connection You can tether your BlackBerry device using either a USB cable or a Bluetooth connection 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Network Connections gt Internet Tethering 3 If you ve never used Internet tethering before complete the instructions on the screen Read the setup screens carefully as they provide important information about the Internet tethering feature 4 In the Connect using drop down list select USB or Bluetooth 5 Set the Internet Tethering switch to On 6 Connect your BlackBerry device to a laptop or tablet using a USB cable or Bluetooth connection Troubleshooting Internet tethering can t use Internet tethering e Check that your BlackBerry device is connected to the mobile network If al appears in the upper right corner of the home screen then your device is connected to the mobile network e Check that your wireless service plan is set
260. that use your BlackBerry ID such as BBM and BlackBerry Protect Note BlackBerry App World is called BlackBerry World on BlackBerry 10 devices Update BBM Although it s not required to switch BlackBerry devices you should update to the latest available version of BBM and associate BBM with your BlackBerry ID before you switch devices 1 To see which version of BBM you re running on your old device look for BlackBerry Messenger in your list of installed applications 2 To download BBM 7 0 or later on your old device visit the BlackBerry World storefront or www bbm com If you can t update your version of BBM in BBM press the SHJ key gt Options gt Back Up Select a backup option What if have contacts on my SIM card Your BlackBerry 10 device uses a micro SIM card To get a micro SIM card for your device contact your service provider If you saved contacts to your old SIM card to make sure those contacts aren t lost you might need to copy those contacts to your old device before you back up your device data Tip To copy contacts from your SIM card to your old device s built in media storage in your contact list on your old device press the SJ key gt SIM Phone Book Press the EJ key gt Copy All To Contacts 27 User Guide Get started Power and charging Turn off your device Press and hold the Power Lock key on the top of your BlackBerry device om Put your device in standby mode When you put your BlackB
261. the casing of words and so on 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Language and Input gt Spell Check 3 Tap the settings that you want to change Edit your personal dictionary When you use spell check you can add words that are marked as incorrect to a custom dictionary on your BlackBerry device so that spell check recognizes them as being correct The words that you add to your personal dictionary can be edited at any time 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Language and Input gt Spell Check gt Edit Personal Dictionary e To add anew word to your personal dictionary tap EE e To edit a word that s already in your personal dictionary tap the word e To delete a word from your personal dictionary tap E Tap next to the word that you want to delete 238 User Guide Settings and options Change Keyboard input or typing settings You can personalize your typing experience by changing the BlackBerry Keyboard input or typing settings on your BlackBerry device 1 On the home screen swipe down from the top of the screen 2 Tap amp Settings gt Language and Input Troubleshooting Keyboard and typing can t show the Keyboard If your BlackBerry device is connected to another input device such as a Bluetooth enabled keyboard then you might not be able to show the BlackBerry Keyboard To show the Keyboard disconn
262. the top of your device Swipe up from the bottom of the screen When prompted enter your device password Lock your work space If your BlackBerry device uses BlackBerry Balance technology to separate your work and personal activity you can lock your work space and continue to access personal files personal apps and personal data on your device 1 If you don t have a work space password to create one on the home screen swipe down from the top of the screen Tap Balance gt Set Password Type a password 2 On the home screen swipe down from the top of the screen e To immediately lock your work space tap E e To automatically lock your work space after a set amount of time tap Balance gt Lock work space after Take care to remember your work space password as it can t be reset or recovered When you exceed the number of allowed attempts to enter your work space password your work space and all of its contents are deleted Unlock your device with a network unlock code To obtain the unlock codes for your BlackBerry device contact your service provider 91 User Guide Passwords and security Your device might be network locked which allows your device to make a mobile network connection with only your current service provider For example if you want to use a SIM card from another service provider you might need to enter an unlock code Tip To see the current service provider associated with your device on the home
263. to 0000 until you change it If you don t Know what the passkey is try 0000 If your BlackBerry device doesn t detect the Bluetooth enabled device that you want to pair with try making your BlackBerry device discoverable for a short period of time On the home screen swipe down from the top of the screen Tap Bluetooth In the Discoverable drop down list tap On or 2 Minutes If necessary enter your BlackBerry device password Start the pairing process according to the documentation that came with the device If the Bluetooth enabled device uses a battery connect the device to a power source and then try again Depending on the device if the battery power level is too low the device might still operate but be unable to pair If Mobile Hotspot mode is turned on verify that you re trying to connect to a Bluetooth enabled device that uses the Handsfree Serial Port or Personal Area Network profiles keep losing the connection with my Bluetooth enabled car kit Check that your car kit is using the latest software version that is available For more information about your car kit s software version see the documentation that came with your car kit Move your BlackBerry device to another location in your vehicle or turn your device to face another direction The location of your device s antenna in relation to your car kit s Bluetooth antenna may affect the Bluetooth connection 228 User Guide Settings and options NFC What is NFC T
264. to see more Active Frames or tap X to close an Active Pictures Frame PST MPANY Swipe right to see the HOW LEARNED TO GET THE BlackBerry MOST OUTOF EVERY Hub Browser Q Search Camera Access all of the messages and notifications that you receive from your different accounts from one convenient location Contacts Browser Access the contacts from all of your accounts as well as their updates and your shared activities in a single app View webpages more easily using the reader mode and share webpages quickly with your contacts 1 Calendar w 17 User Guide Icon Get started Description View all your events in one place including events you added from your email accounts and social networking accounts You can filter events according to your account BBM Chat in real time by using text or video and share files with up to 30 BBM contacts Text Messages Send and receive SMS and MMS messages if provided as part of your wireless service plan BlackBerry World Download buy rate and review apps games music and videos Remember A productivity app for collecting and categorizing the information you want to remember Docs To Go Create edit and format Microsoft Word documents and Microsoft Excel spreadsheets Edit view and present Microsoft PowerPoint presentations Pictures View edit and share pictures that you take with the Camera app or that are saved on your device
265. to share your Internet connection Before you turn on Mobile Hotspot mode check that your BlackBerry device s connection to the mobile network is turned on 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Network Connections gt Mobile Hotspot 3 If you ve never used Mobile Hotspot mode before complete the instructions on the screen Read the screens carefully as they provide important information about the Mobile Hotspot feature Remember your Mobile Hotspot password for later 4 Set the Mobile Hotspot switch to On 5 On the device that you want to connect to the mobile hotspot proceed as you would if you were connecting the device to any other Wi Fi network You need to know the name of the mobile hotspot and the password you set during the setup process Find your Mobile Hotspot mode settings You set most of the settings for your mobile hotspot the first time you turn on Mobile Hotspot mode You can change these settings later when you aren t in an active mobile hotspot session 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Network Connections gt Mobile Hotspot 3 Tap i Disconnect a device from your mobile hotspot After you disconnect a device from your mobile hotspot if you want to connect the device again you must start a new session in Mobile Hotspot mode 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt N
266. to your favorites by touching and holding a search result or contact name and tapping E4 Remove a place from your favorites 1 On the My Places tab tap Favorites 2 In the Favorites list touch and hold the place that you would like to remove 3 Tap A Change the details for a place 1 In your search results or in a list tap a place 2 Tap gt A 3 Change any fields that require updating 4 Tap Save View your recent places BlackBerry Maps remembers and organizes the last 100 places you looked up so that you can quickly access them again when you need to On the My Places tab tap Recents Clear your recent places You can clear the list of recently viewed places inBlackBerry Maps Tip If you have places that you want to keep so that you don t have to search for them again add them as a favorite before you permanently clear the list 1 In the Maps app swipe down from the top of the screen 2 Tap gt Clear History 3 Tap Clear Recents View a contact s address on a map If you have added an address to an entry in the Contacts app you can view the contact s location on a map and get directions 1 On the My Places tab tap Contacts 143 User Guide Maps and locations 2 Touch and hold a contact s name 3 Tap Changing settings for Maps Switch between kilometers or miles BlackBerry Maps displays distances using either imperial feet yards and miles or metric meters and kilometers
267. ttings mode Tap and hold with one finger Drag the finger up or down the list then tap with a second finger to select a list item The device does not automatically exit Quick Settings mode Swipe up with one finger to increase the volume Swipe down with one finger to decrease the volume Tap with one finger to change the verbosity level Levels to choose from are either High or Low Swipe left with one finger to decrease the speech rate Swipe right with one finger to increase the speech rate Swipe up and down to replay the last ten spoken items Swipe left to spell the last item spoken letter by letter Swipe right to phonetically spell the last item for example Alpha Bravo and so on Spelling can also be used with Rewind to spell the last ten spoken items 253 User Guide Settings and options Using BlackBerry Screen Reader gestures in the BlackBerry Calendar Phone app and BlackBerry Hub There are specific BlackBerry Screen Reader gestures you can use in the BlackBerry Calendar app Task Gesture Move to the next day week or month Swipe to the right with three fingers Move to the previous day week or month Swipe to the left with three fingers There are specific BlackBerry Screen Reader gestures you can use in the Phone app Task Gesture Answer a phone call Double tap with two fingers on the incoming call screen Ignore a phone call Double tap and hold with two fingers on the incoming call
268. u have BlackBerry Mobile Voice System installed on your device or you have multiple phone lines you might have to select a specific phone line first 1 In the Phone app swipe down from the top of the screen 2 Tap ej gt Voice Mail 3 Type your voice mail access number and password Once you have set up your voice mail you can check your voice mail from the calls screen Call waiting call forwarding and call blocking Turn on or turn off call waiting Depending on your wireless service provider this feature might not be supported 1 In the Phone app swipe down from the top of the screen 2 Tap fej gt Call Waiting 3 Tap the Call Waiting switch Set up call forwarding Depending on your wireless service provider this feature might not be available Note If you have BlackBerry Mobile Voice System installed on your device or you have multiple phone lines you might have to select a specific phone line first In the Phone app swipe down from the top of the screen Tap Ej gt Call Forwarding Set any of the switches to On kh O N To change the number that your calls are forwarded to tap the drop down list under a switch and type a number Block calls When you block calls you can block all incoming or all outgoing calls and all incoming or all outgoing calls when roaming Contact your wireless service provider for more info on blocking specific phone numbers Depending on your wireless service provider
269. up to use Internet tethering If not you need to change your service plan before you can use Internet tethering 223 User Guide Settings and options e If you re using your device for work your organization might not allow the use of Internet tethering For more information check with your administrator e While roaming on the Mobile Network settings screen check that Data services while roaming is turned on Bluetooth Turn on Bluetooth technology 1 On the home screen swipe down from the top of the screen 2 Tap Ey When Bluetooth technology is on turns blue and appears in the upper left corner of the screen To turn off Bluetooth technology tap 3 again Pair and connect with a Bluetooth enabled device Before you can connect your BlackBerry device with another Bluetooth enabled device you must pair them 1 On the home screen swipe down from the top of the screen 2 Tap Bluetooth 3 Make sure that Bluetooth technology is on 4 Your BlackBerry device automatically detects any discoverable devices within range e If the device that you want to connect to appears in the Devices list tap the device name Complete the instructions that appear on the screen e If the device doesn t appear in the Devices list it might not be discoverable Check that the device is discoverable then try again If you don t know how to check that the device is discoverable consult the documentation that came with the device
270. ur BlackBerry device your calls will automatically be answered after 5 seconds Move a call from your headset to your device When you have a headset connected to your BlackBerry device incoming calls are automatically received on your headset You can manually move the call back to the device To manually move the call back to your device while on a call tap q gt Handset To move a call back to the headset tap Tap the name of your headset Move a call to BBM Video See who you re talking to by moving a call to BBM Video To move a phone call to BBM Video the person you re talking to must have access to BBM Video as well If you try to start a BBM Video chat with someone who isn t a BBM contact you will be asked to add the person to BBM before you start your BBM Video chat While on a call tap J Add a contact or number to your speed dial list You can add a total of nine contacts or numbers to the speed dial list at the top of the Calls screen By default your voice mail access number is included in your speed dial list 1 In the Phone app tap RA or PA 2 Touch and hold a contact or phone number 3 Tap Fy Delete a contact or number from your speed dial list 1 In the Phone app tap 2 In your speed dial list touch and hold a contact or number 3 Tap fi 56 User Guide Phone Set up your voice mail Depending on your wireless service provider this feature might not be supported Note If yo
271. ur SIM card contacts and decide which ones you want to copy to your device tap Manage SIM Card Contacts Add a contact from the BlackBerry Hub 1 In the BlackBerry Hub touch and hold a message 2 Tap Be e To add the contact to an existing contact entry for example to add a new email address for a contact tap a contact from the list e To add the contact as a new contact tap F 3 Tap Save Add a contact from the Calls screen 1 In the Phone app tap 2 Touch and hold a phone number 3 Tap BA e To add the phone number to an existing contact entry tap a contact from the list e To add the contact as a new contact tap A 4 Tap Save Contact views When you tap a contact your BlackBerry device shows you lots of details about the contact Some info like a contact s birthday the company the person works for and the person s picture is pulled from social networking accounts that you added to your device like Twitter or LinkedIn Other info can be added by you There are three tabs or views that you can tap through Details This view shows you an overview of contacts details how to contact them where they work their birthdays and so on You can tap on phone numbers or email addresses to start connecting with contacts 167 User Guide Applications and features Updates This view shows you your contacts most recent updates from social networking apps like Twitter and Facebook If you added a cont
272. ur pictures videos and music into a stunning HD movie that you can view later and quickly share with others You can select a song for background music add intro titles and end credits and apply themes For more information see BlackBerry Story Maker al BlackBerry Remember A combination of memos and tasks BlackBerry Remember helps you organize your interests ideas and projects You can group related photos lists messages emails and links Generate tasks from email messages and turn your content into actions from anywhere on your device For more information see Remember B Contacts The Contacts app contains details about the contact updates and company news from the contact s social network and events that you and the contact have in common You can quickly filter your contacts by using the account type for example you can choose to view only BBM contacts You can also create favorites and use photos from social networking accounts to represent contacts For more information see Contacts ETI Calendar The Calendar app is integrated with the BlackBerry Hub the Contacts app and other apps and accounts You can filter your calendar events for each of your social networking accounts At a glance you can view the people you are meeting on a particular day The Calendar even suggests participants and locations based on previous email and meetings For more information see Calendar User Guide Get started A Black
273. ur screen looks the same as it does when presenting a slideshow You do not need to have an HDMI cable connected to your device to view a presentation 1 Tap EJ 2 To go to the next slide swipe your finger to the left Tip You can share a presentation with a friend or colleague by sharing your screen in a BBM Video chat For more information see the BBM Video section of the help 199 User Guide Documents and files Presenting slideshows Present a slideshow To present a slideshow connect your BlackBerry device to an external source using an HDMI cable 1 Tap EJ 2 Tap fxg 3 To view the presenter notes tap E 4 To move to the next slide drag a slide horizontally To stop presenting a slideshow tap Kd Zoom in or out on a slide During a presentation you can focus in on an area of a slide by using the zoom feature The zoom action is reflected on the presentation screen for your audience to see 1 To zoom in to an area of a slide while presenting slide your fingers apart 2 To move to another area of a slide and maintain the slide zoom slide your finger to the area of the screen you want your audience to see 3 To zoom out of an area slide your fingers together Use the virtual laser pointer The virtual laser pointer allows you to user your finger as the laser pointer Use it to highlight key areas on your slide that you want your audience to focus on 1 Touch and hold the area of your screen you w
274. ures Making a phone call with the Voice Control app Using the Voice Control app you can make a phone call by saying a phone number or by saying the name of someone in your Contacts app Dial a number 1 To open the Voice Control app press and hold the Mute key on the right side of your BlackBerry device 2 After the beep say Dial and the number that you want to call Call a contact 1 To open the Voice Control app press and hold the Mute key on the right side of your BlackBerry device 2 After the beep say a command For example call Megan Ball If you have multiple numbers for a contact you can specify which number you want to call For example you can say Call lan at work Searching using the Voice Control app When you say your search terms the Voice Control app automatically searches your BlackBerry device first To search the Internet before searching your device specify that you want to search the Internet when you say your search terms For example Search the Internet for electric cars To help improve your search results be as specific as possible with your search terms For example Search contacts for Megan Ball Search for messages from Matthew or Search for notes containing the word dogs Search your device using the Voice Control App 1 To open the Voice Control app press and hold the Mute key on the right side of your BlackBerry device 2 After the beep say your search terms For exampl
275. ures of sports or children Whiteboard This mode is available for the camera and Time Shift mode This mode can help to take pictures of whiteboards by improving the contrast between the whiteboard and any writing on the board Night This mode is available for the camera video camera and Time Shift mode This mode is useful when taking pictures and videos in areas with low light Beach or Snow This mode is available for the camera video camera and Time Shift mode This mode can help to compensate for the light levels of the bright sand or snow in a picture or video Change the camera settings You can change your camera settings such as turning on grid lines setting where you want to save your pictures and videos to and setting whether to geotag pictures 1 In the Camera app swipe down from the top of the screen 2 Tap ES Troubleshooting Camera can t turn on the flash or use the video light Try the following actions e There might not be enough battery power left to use the flash or video light Charge your BlackBerry device and try again 121 User Guide Media e The flash might still be charging Wait a moment and then try again e Make sure you re using the rear facing camera e Make sure you aren t using Time Shift Image Stabilization or Burst modes These modes don t use the flash can t take a picture or record a video Try the following e Delete old media files to free up storage space
276. us GPS location information to provide traffic data to BlackBerry applications 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Location Services 3 Tap the Traffic Data Collection switch Turn on or turn off location based ads If location based ads are turned on apps using the Advertising Service can use your GPS location to present more relevant promotional content or deals No data that personally identifies you is ever shared with third party advertisers 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Location Services 3 Tap the Location based Ads switch Change location permissions for apps You can review and remove any GPS location related permissions that individual apps have requested Some apps require specific permissions to work as expected 1 On the home screen swipe down from the top of the screen 2 Tap Settings gt Security and Privacy gt Application Permissions 3 Tap an app 4 Tap a switch 145 User Guide Maps and locations Compass Compass at a glance To change the Compass 232 SW Current reading direction rotate and tilt your device To navigate by Interference eee indicator Move your Earth s poles device away instead of true from metal gee north as shown then rotate anaia on maps set and tilt your the location device until the ROEA services switch indicator to Off disappears About the com
277. use Third Party Products and Services and if any third party licenses are required to do so If required you are responsible for acquiring them You should not install or use Third Party Products and Services until all necessary licenses have been acquired Any Third Party Products and Services that are provided with BlackBerry s products and services are provided as a convenience to you and are provided AS IS with no express or implied conditions endorsements guarantees representations or warranties of any kind by BlackBerry and BlackBerry assumes no liability whatsoever in relation thereto Your use of Third Party Products and Services shall be governed by and subject to you agreeing to the terms of separate licenses and other agreements applicable thereto with third parties except to the extent expressly covered by a license or other agreement with BlackBerry Certain features outlined in this documentation require a minimum version of BlackBerry Enterprise Server BlackBerry Desktop Software and or BlackBerry Device Software The terms of use of any BlackBerry product or service are set out in a separate license or other agreement with BlackBerry applicable thereto NOTHING IN THIS DOCUMENTATION IS INTENDED TO SUPERSEDE ANY EXPRESS WRITTEN AGREEMENTS OR WARRANTIES PROVIDED BY BLACKBERRY FOR PORTIONS OF ANY BLACKBERRY PRODUCT OR SERVICE OTHER THAN THIS DOCUMENTATION The information provided in this guide is applicable to the following smart
278. vice Make sure that you open the version that you last edited before making additional updates to the file View paired computers Your BlackBerry device can be connected to up to ten computers using BlackBerry Link 1 On the home screen swipe down from the top of the screen 2 Tap fe Settings gt BlackBerry Link Tip To access your computer files over the mobile network change the Use Mobile Network switch to On To remove a computer from the list touch and hold a computer Tap F Troubleshooting BlackBerry Link can t access files on my computer To access your computer files using your BlackBerry device BlackBerry Link must be open ona computer that s connected to the Internet If you don t see your computer as a source in the File Manager app try the following 1 Minimize File Manager and verify that you don t see on the app If you see this icon use the File Manager app in your personal space 2 On the home screen swipe down from the top of the screen Verify that your device is connected to a wireless network 4 Tap fejSettings Do the following o e Inthe BlackBerry ID section verify that you are signed in using the same BlackBerry ID as on your computer e f your device is connected to a mobile network instead of a Wi Fi network in the BlackBerry Link section change the Use Mobile Network switch to On e Inthe BlackBerry Link section verify that the BlackBerry Link switch is set to On If
279. ving files to a media card and posting on a social network In your work space you can access your work email contacts and calendar create work documents and browse to corporate intranet sites Your work space can include a separate version of BlackBerry World that contains the applications you are allowed to download and use at work If your work space is protected with a password you must unlock your work space to reveal the details about your work data You can quickly switch between spaces from the home screen You can access both personal data and work data from certain places such as Search Switch between your personal and work spaces When BlackBerry Balance technology is set up on your BlackBerry device you can quickly switch between your personal and work spaces Tip To differentiate between your work space and personal space you can set a different wallpaper for your personal space Do one of the following 97 User Guide Passwords and security e To switch between pictures in your work space or personal space in the Pictures app slide your finger down on the middle of the screen Tap Open Work Pictures or Open Personal Pictures e To switch between spaces within Adobe Reader Documents To Go and File Manager tap Tap Personal or Work e To switch between spaces from the home screen in the middle of the home screen where all your apps appear slide your finger down Tap Personal or Work FOoRSCHE DESIGN
280. were open in your previous Browser session 1 In the Browser tap fj gt FE gt Display and Actions 2 Tap the On Startup Show drop down list e To set a specific home page tap My Home Page Type a web address e To show thumbnails of the webpages that you visited recently or frequently tap New Tab Page e To open the webpages from your previous Browser session tap My Tabs From Last Time Turn on Adobe Flash support 1 In the Browser tap Jj gt FE gt Display and Actions 2 Set the Adobe Flash switch to On Bookmarks and history Bookmark a favorite webpage On a webpage tap ij gt A View your Browser bookmarks In the BlackBerry Browser tap fil gt E View your bookmarks by tags or in a list 1 In the Browser tap E gt Ey 2 Tap J or B Organizing your bookmarks It s a good idea to keep your bookmarks organized so that you can more easily find the webpages that you re looking for Change your bookmarks You can change the name or web address of a bookmark 1 In the Browser tap E gt Ey 2 Touch and hold a bookmark 3 Tap 24 4 Type a new name or web address 180 User Guide Applications and features Add rename or delete a bookmark tag Tags help you categorize your bookmarks so that you can find them more quickly For example you might want to tag all of your news related bookmarks with News or your favorite blogs with Blog In the Browser tap E gt Ey e To add a ta
281. wipe down with one finger Accept word prediction Swipe up with one finger Delete a word for languages that read left to right Swipe from right to left with two fingers Delete a word for languages that read right to left Swipe from left to right with two fingers Turn on Closed Captions Closed Captions displays text on your BlackBerry device screen when you play video files that support closed captioning 1 On the home screen swipe down from the top of the screen 2 Tap ES Settings gt Accessibility 3 Set the Closed Captions switch to On 255 User Guide Settings and options BlackBerry Link features on your device About BlackBerry Link features on your device If you have BlackBerry Link on your computer you can use your BlackBerry device to e View and delete files that are stored on your computer e Sync your music pictures videos and documents between your device and your computer To download the latest version of BlackBerry Link to your computer or to transfer data to a new device visit www blackberry com BlackBerryLink Working with files stored on your computer Access files stored on your computer If you are running the latest version of BlackBerry 10 OS you can use your BlackBerry device to view and delete music pictures videos and documents on your computer To use this feature BlackBerry Link must be open on your computer and associated with your BlackBerry ID In BlackBerry Link on your co
282. wn from the top of the keyboard Delete a word Swipe one finger back across the keyboard 235 User Guide Settings and options LN amm Note If you type in a right to left language swipe from left to right Typing on the Keyboard Type an accented character 1 On the BlackBerry Keyboard touch and hold the letter that you want to add the accent to 2 When accented characters appear above the letter slide your finger onto the accented character that you want to type 3 Lift your finger Tip To type an uppercase accented character tap PN first Or when your finger is on the accented character that you want to type if you pause before you lift your finger the accented character changes to uppercase Type a symbol or number 1 On the lower left side of the BlackBerry Keyboard tap the Symbol key The appearance of this key varies depending on the language that you re typing in 2 Tap the symbol or number that you want to type 3 If you don t see the symbol you want touch and hold a related symbol Slide your finger onto the symbol you want to type or tap to see all the remaining symbols Type an uppercase character 1 On the BlackBerry Keyboard tap Bf 2 Tap a letter Tip To turn on CAP lock touch and hold Big 236 User Guide Settings and options Type faster with automated assistance settings You can change your typing settings to help you type faster on your BlackBerry Keyboard Keyboard fe
283. wn from the top of the screen 2 Tap ES Settings gt General 161 User Guide Applications and features To change how long your meetings are scheduled for in the Meeting Duration drop down list tap a new duration To change the default reminder time for events in the Meeting Reminder or All Day Meeting Reminder drop down list tap a new time To change the snooze intervals in the Snooze Interval drop down list tap a new snooze time Change how your calendar is displayed 1 In the Calendar app swipe down from the top of the screen 2 Tap Sj Settings gt General To change the view day week or month that you see when you open the calendar in the Default Calendar View drop down list tap a view To change the day that the week starts on in the First Day of the Week drop down list tap an option To change your working hours in the Working Hours section in the Start and End drop down lists tap an option To use growing numbers to indicate the busyness of a day set the Growing Numbers switch to On Troubleshooting Calendar app can t sync my calendar Try the following If your calendar is associated with one of your accounts for example your Gmail calendar check that synchronization for the calendar is turned on On the home screen swipe down from the top of the screen Tap gt Accounts Tap an account Check that the Sync Calendar switch is set to On If the calendar is saved on your computer in
284. y In the HDMI Display Mode drop down list tap the display mode that you want to use Take a screen shot of your device To take a screen capture of your BlackBerry device press the Volume Up key and the Volume Down key at the same time Note If you have BlackBerry Balance installed on your device and your work space is unlocked screen shots are saved in your work space Search Search your device When you search your BlackBerry device from the home screen your results are categorized by file type and application type If you search from within an application your results are limited to items within the application 50 User Guide Get started 1 Tap R 2 Enter your search terms 3 To see all of the results for a particular category in the lower right corner of the category tap Tip You can search your device by speaking instead of typing by using the Voice Control app Filter your search results If you know the type of file you re looking for you can use the search filter to narrow your results It doesn t matter whether you turn on the search filter before or after you start your search The filter is cleared the next time you enter search terms 1 In the Search application tap the icon that appears beside the text entry field 2 Tap the category that you want search results for Tip If you want to find an email that you received from a particular person instead of searching from the home screen and using th
285. y specific apps or extend your search to include Internet sources For more information see Search Q Voice Control The Voice Control app can make multitasking easier You can speak your commands and perform a variety of actions virtually hands free Use the Voice Control app to send messages make calls book User Guide Get started meetings search the Internet post tweets and more Open the Voice Control app by pressing and holding the mute button on the side of the device or from the keyboard by tapping and holding the microphone icon For more information see Voice Control BlackBerry World Discovering great apps is easier than ever with app recommendations based on similar purchases You can choose an app then quickly share it to social sites with a couple of gestures from within the app BlackBerry World features a unified storefront for apps games themes music and videos and parental controls that let you hide content that you don t want children to access D NFC and Smart Tags Near Field Communication NFC is a short range wireless technology that s designed for transferring data quickly BlackBerry Tag uses NFC technology to exchange files including pictures music contact info and even webpages between your BlackBerry device and other NFC enabled devices simply by tapping the back of your devices together You can also use NFC on your device to pay for items and to create and store Smart Tags containing UR
286. y a password or username and paste it into your login information on a website 1 In Password Keeper select a password or username to copy 2 Tap Copy Password or Copy Username The message Username Password copied to clipboard successfully appears 3 To paste the password or username do any of the following on the appropriate website e Tap the text field gt J gt Paste e Tap and hold the text field Tap Paste Prevent password and username copying You can turn on or turn off the password and username copying feature at any time 1 In the Password Keeper application swipe down from the top of the screen Tap Ee 2 Clear the Allow Clipboard Copy checkbox The Copy Password and Copy Username options are no longer available You cannot copy and paste your passwords or usernames You must type them manually instead Hide or show passwords in Password Keeper To hide or show a password in the Password Keeper application do any of the following e In Password Keeper swipe down from the top of the screen Tap Ee Select or clear the Show Password checkbox e After entering a password in a password field tap FE Generate a random password You can change the criteria for generating random passwords in the Password Keeper application 1 Tap J and do any of the following e Change the Length field e Select or clear the Include Letters Include Numbers or Include Symbols checkboxes 2 In the home screen of the Password Keeper appl
287. you still can t see your computer files try any of the following from your computer e Verify that your computer is turned on and not in sleep mode e Verify that the files you want to access are in the location that is specified in BlackBerry Link e Some work or public networks might prevent you from accessing your files on your device Try connecting to a different network and try again 257 User Guide Settings and options For more troubleshooting information see the help in BlackBerry Link on your computer have duplicate contact and calendar entries If you imported contact and calendar entries using BlackBerry Link you might see duplicate entries on your device after syncing your device and computer You can remove duplicates by merging contacts on your device and deleting duplicates in your address book or by clearing your local data on your device To remove duplicate contact and calendar entries by deleting your local device data do the following 1 On the home screen swipe down from the top of the screen 2 Tap fe Settings gt Accounts 3 Tap i 4 Tap Clear Local Calendar and Clear Local Contacts CAUTION Clearing your local data will permanently delete any contact or calendar entries that you saved just locally to your device 258 User Guide Legal notice Legal notice 2013 BlackBerry All rights reserved BlackBerry and related trademarks names and logos are the property of BlackBerry Limit
288. your device You can set a password so that you can lock your device when it s in open view or not in use 30 User Guide Get started 1 If you don t have a password yet on the home screen swipe down from the top of the screen Tap Settings gt Security and Privacy gt Device Password Set the Device Password switch to On Enter a password 2 To lock your device do one of the following e Press and hold the Power Lock key on the top of your device Tap B e To automatically lock your device after a certain amount of time on the home screen swipe down from the top of the screen Tap Settings gt Security and Privacy gt Device Password gt Lock Device After Screen Lock e To automatically lock your device when it s in a BlackBerry case on the home screen swipe down from the top of the screen Tap Settings gt Security and Privacy gt Device Password gt Lock Device When Holstered To unlock your device press the Power Lock key on the top of your device Swipe up from the bottom of the screen When prompted enter your device password Using the touch screen Take a moment to check out how to navigate your BlackBerry device using these basic gestures Scroll and move between items Slide your finger to scroll through a list pan a webpage or move between pictures You can also slide your finger to view the home screen For example if you re looking at the BlackBerry Hub you can slide your finger to the left to s
289. ype email and the name of the contact that you want to send your email to For example you can type email Tanya McPherson 3 Beneath Actions tap the action that you want to perform Send a text message 1 On the home screen tap 8 2 Type text and the name or number of the person that you want to send a text message to For example you can type text Blake or text 5195550100 3 Beneath Actions tap the action that you want to perform Start a BBM chat 1 On the home screen tap gl 2 Type BBM and the name of the person that you want to start a chat with For example you can type BBM Megan Ball 3 Beneath Actions tap the action that you want to perform Update your Facebook status 1 On the home screen tap 8 2 Type Facebook and your status update For example you can type Facebook heading to the car show today 3 Beneath Actions tap the action that you want to perform Post a tweet 1 On the home screen tap 8 2 Type tweet and your tweet For example you can type tweet loving the weather lately 3 Beneath Actions tap the action that you want to perform Post a LinkedIn update 1 On the home screen tap 2 Type LinkedIn and your update For example you can type LinkedIn really enjoyed th training session today 3 Beneath Actions tap the action that you want to perform Add a note to BlackBerry Remember 1 On the home screen tap 8 2 Type note and the cont
290. zing media files and documents see the Help in BlackBerry Link Tip To locate files on your device if you know the file or folder name tap a to search for it Transfer files between your computer and device using a USB connection 1 Using a USB cable connect your BlackBerry device to your computer 2 If necessary enter your device password Your device and media card appear as drives on your computer 3 Go to the files or folders that you want to copy 4 Drag and drop the files or folders 204 User Guide Documents and files Transfer files between your computer and device using a Wi Fi connection You must set a new storage access password each time that you turn on access to storage using a Wi Fi network Before files are moved over a Wi Fi network you are prompted to enter the storage access password On the home screen of your BlackBerry device swipe down from the top of the screen Tap Ee Settings gt About At the top of the screen in the drop down list tap Network and make note of the IPv4 address Tap amp Tap Storage and Access Set the Access using Wi Fi switch to On Type a storage access password Tap Identification on Network and make note of the Username MN OA FWD On your computer do one of the following e If your computer uses a Windows operating system in a Run command type the IP address using the following format xxx xxXx XXX XXX e lf your computer uses a Ma

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