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Black Box KV2116E User's Manual

1. AC input current 8 0 5 A RMS Max rating 18 AVVG three wire cable with a three lead IEC 320 AC input cable receptacle and a country dependent connector on the power resource end AC frequency 50 to 60 Hz autosensing Ambient atmospheric condition ratings 09 to 509 Celsius 32 to 1229 Farenheit operating Temperature f 40 to 70 Celsius 40 to 158 Farenheit nonoperating 20 to 80 noncondensing operating MA 5 to 95 noncondensing nonoperating Safety and EMC approvals and markings UL FCC class A cUL ICES 03 emissions CE VCCI Class A User Consoles PC running Windows NT 2000 or XP OS and ServSelect console application Minimum Configuration 300MHz Pentium III 64 MB RAM 100BaseT NIC XGA Video Recommended Configuration 450 MHz Pentium Ill 128 MB RAM 100BaseT NIC SXGA Video Type CHAPTER 2 PRODUCT OVERVIEW 2 Product overview The Black Box ServSelect IP VM appliance integrates analog and digital keyboard video and mouse KVM switching technology with advanced cable management access for two or four simultaneous users and a user interface The appliance has USB and ps 2 ports on the rear panel that support all major target device platforms 2 1 Glossary The following words are used throughout this documentation e appliance equipment that provides KVM connectivity to attached target devices e SAM a Server Access Module that when attached to t
2. Remote IP Connection A Virtual media device g Local SES Figure 2 2 Example ServSelect IP VM appliance configuration NOTE To have server access to USB media device utilize the LAN connection via the USB VM SAM path CHAPTER 3 INSTALLATION 3 Installation The appliance requires connectivity to a computer running ServSelect IP VM Software Use ServSelect IP VM Software to view and control target devices one at a time attached to the appliance The analog port does not require the ServSelect IP VM Software for operation The analog port uses the OSD graphical user interface For more information see the ServSelect IP VM Software Installation and User s Guide The appliance transmits KVM information between operators and target devices attached to the appliance over a network using either an Ethernet or local connection The appliance uses TCP IP for communication over Ethernet Although 10BASE T Ethernet can be used using a dedicated switched 100BASE T network or a 1000BASE T network will improve performance 3 1 Installation overview To set up and install the appliance complete the following steps 1 Unpack the appliance and verify that all components are present and in good condi tion See Required items on page 12 2 Make all hardware connections between the power source appliance target devices and the Ethernet Make all hardware connections between the power source switch target device and the
3. To view the current configuration click Commands gt Display Config The Display Configuration window opens and lists the current system configuration values Viewing and disconnecting user connections You can view and disconnect users from target devices through the User Status window The user U is always visible however you can display either the target device name or eID number to which a user is connected If there is no user currently connected to a channel the User and Server Name fields are blank CHAPTER 4 BASIC OPERATIONS To view current user connections click Commands gt User Status The User Status window opens Las User Status RIX zj Toggle Nane E10 Port local User A Acton U B WLocal User B kun Jackson 07 Y click user letter to disconnect Figure 4 16 User Status window To disconnect a user complete the following steps 1 From the User Status window click the letter that corresponds to the user to discon nect The Disconnect window opens 2 Complete one of the following steps e Click OK to disconnect the user and return to the User Status window e Click X or press Escape to exit the window without disconnecting a user If the User Status list has changed since it was last visible the mouse cursor will turn into an hourglass as the list is automatically updated No mouse or keyboard input is accepted until the list update is complete KO Disconnect 2x User
4. Codes are then stored in the SAM Using a keyboard code that supports a language different from that of the appliance firmware will cause incorrect keyboard mapping If multiple keyboards are connected to the local port they must be of the same type PC or Mac and of the same language Only local users can view or change keyboard country code settings Issues might arise when you use the US keyboard country code with a keyboard of another country For example the Z key on a US keyboard is in the same location as the Y key on a German keyboard You can use the Keyboard window to send a different keyboard country code than the default US setting Re Keyboard KI Keyboard Country Code SUS O Portuguese UNIX O Swedish O French O Finnish O German O Korean O UK O Norwegian O Japanese O Swiss French O Italian O Swiss German O Spanish O Taiwan ROC O Danish OFR Canadian O Dutch OK Figure 4 11 Keyboard window To change the keyboard country code complete the following steps Press Print Screen to start the OSD interface The Main window opens Click Setup gt Keyboard The Keyboard window opens 3 Select the country code for the keyboard and click OK Confirm the change in the Keyboard Warning window es SERVSELECT IP VM INSTALLER USER GUIDE 4 Click OK to save the change or click X or press Escape to exit without saving the change Setting appliance security You can enable a screen saver to st
5. Getting help and technical assistance ccssecsseeeseeee 51 CHAPTER 1 PRODUCT SPECIFICATION 1 Product Specification Table 0 1 ServSelect IP VM appliance product specifications Target Device Ports Number 16 Connectors RJ45 Sync Types Separate horizontal and vertical Supported Cabling 4 pair UTP Cat5 or Cat6 10 meters maximum length Video Resolution 640 x 480 60 Hz 1280 x 1024 75 Hz Remote Port Maximum using a USB VM SAM Serial Port Number 1 Cable type Serial RS 232 Connector DB9 female RJ4 with RJ45 to DB 9 female adaptor Network Connection Number 1 Type Ethernet IEEE 802 3 2002 Edition 10BASE T 100BASE T 1000BASE T Connector RJ45 Local Port Number 1 Type USB PS 2 and VGA Connectors PS 2 miniDIN 15 pin D RJ45 USB Type A USB Device Port Number 4 Type USB 2 0 Dimensions Height x Width x Depth 1 72 in x 17 00 in x 11 in 1 U form factor 4 37 cm x 43 18 cm x 28 cm 1 10 x 8 08 x 6 30 in 2 80 x 20 51 x 16 00 cm Weight 7 3 lbs 3 31 kg 5 3 Ibs 2 40 kg 1 1 lbs 0 50 kg without cables o MA SERVSELECT IP VM INSTALLER USER GUIDE Table 0 1 ServSelect IP VM appliance product specifications Continued Heat Dissipation 105 BTU hr Airflovv 8 cfm Power consumption 30 Watts AC input power 40 Watts maximum AC input voltage rate 100 to 240 V AC Autosensing
6. Ja Farley Server Ranier EID 000000 111111 Port o 0 Click the Disconnect button to disconnect the user from the server Otherwise click the close button or press Esc to exit Disconnect Figure 4 17 Disconnect window Resetting the keyboard and mouse You can reset the keyboard and mouse by clicking Commands gt Device Reset If the keyboard or mouse is still not responding you might be able to re establish operation of A SERVSELECT IP VM INSTALLER USER GUIDE these peripheral devices by issuing a Reset command for the mouse and keyboard settings on the target device The Reset command sends a hot plug sequence to the target device which causes the mouse and keyboard settings to be sent to the appliance With communication re established between the target device and the appliance functionality is restored to the user This function is for Microsoft Windows based computers only Resetting the keyboard and mouse on a target device running any other operating system might require that you reboot that target device To reset the mouse and keyboard values complete the following steps Press Print Screen The Main window opens 2 Click Commands gt Display Versions gt SAM Select the SAM connected to the mouse and keyboard that need to be reset from the list 3 Click Version gt Reset A message is displayed stating that the mouse and keyboard are reset 5 Complete one of the following steps e Click OK t
7. Run 8 A i Diagnostics Configure and begin diagnostics on target devices Broadcast Begin broadcasting to the target devices Configure a target Enable device list for broadcasting under the Setup window Scan Enable Begin scanning the target devices Set up a target device list for scanning in the Setup window User Status View and disconnect users Display View version information for the appliance as well as view and Versions upgrade firmware for individual SAMs Device Reset Re establish operation of the keyboard and mouse To access the Commands window complete the following steps 1 Press Print Screen The Main window opens 2 Click Commands The Commands window opens O Commands 21X B Broadcast Enable O Scan Enable User Status SAM Status Display Versions Display Config Run Diagnostics Device Reset Figure 4 13 Commands window ES CHAPTER 4 BASIC OPERATIONS Displaying version information You can use the OSD interface to view the versions of the appliance and the SAM firmware For more information see Appendix A beginning on page 45 To view version information complete the following steps 1 Press Print Screen The Main window opens 2 Click Commands gt Display Versions The Version window opens The top pane of the window lists the subsystem versions in the appliance amp Version Ex Application 01 00 07 00 Boot 01 00 00 01 OSD F
8. between when Print Screen is pressed and when the OSD interface starts If you spec ify O there is no delay 2 Click OK Selecting display language Use the Setup window to change the display language for the OSD interface Sal Language EX English O Francais O Deutsch O Italiano O Espa ol Figure 4 8 Language window To select a language for the OSD interface 1 Press Print Screen to start the OSD interface The Main window opens 2 Click Setup gt Language The Language window opens 3 Inthe Language window select the language and click OK Controlling the status flag The status flag is displayed on the desktop and indicates the name or eID number of the selected target device or the status of the selected port You can specify the information that is displayed in the flag the flag color whether the desktop is visible through the flag A SERVSELECT IP VM INSTALLER USER GUIDE whether the flag is displayed all the time and where the flag is displayed on the desktop The following table shows examples of status flags OSD interface status flags Flag Description Darrell Flag type by name 520255 73F 344 Flag type by elD number Flag indicating that the user has been disconnected 1 rer from all systems Darrell Flag indicating that Broadcast mode is enabled To specify the status flag settings complete the following steps 1
9. procedures that Black Box provides in the online help or in the documentation that is provided with your Black Box product If you suspect a software problem see the documentation for the operating system or program Getting help and information from the World Wide Web The Black Box Web site has up to date information about Black Box systems optional devices services and support The address for Black Box www BlackBox com BLACK BOX Doc No 590 620 501A E se 2 22 2 Gustomer Support Information For FREE Technical Support 24 hours a day 7 days a week call 724 746 5500 or fax 724 746 0746 Mailing address Black Box Corporation 1000 Park Dr Lawrence PA 15055 1018 World Wide Web www blackbox com Email info blackbox com Copyright 2006 Black Box Corporation All rights reserved
10. cabling Switching systems utilize unshielded twisted pair UTP cabling The following are basic definitions for the three types of UTP cabling that the appliance supports e CatS UTP 4 pair high performance cable consists of twisted pair conductors used primarily for data transmission The twisting of the pairs gives this cable some immunity from the infiltration of unwanted interference Cat5 cable is generally used for networks running at 100 or 1000 Mbps Cat5E enhanced cable has the same characteristics as Cat5 but is manufactured to somewhat more stringent standards e Cat6 cable is manufactured to tighter requirements than CatSE cable Cat6 has higher measured frequency ranges and significantly better performance requirements than Cat5E cable at the same frequencies Wiring standards There are two supported wiring standards for 8 conductor 4 pair RJ45 terminated UTP cable EIA TIA 568A and B These standards apply to installations utilizing Cat5 5E and 6 cable specifications The switching system supports either of these wiring standards Refer to the following table for details Table C 1 UTP wiring standards Pin EIA TIA 568A EIA TIA 568B 1 white green white orange 2 green orange 3 white orange white green 4 blue blue 5 white blue white blue 6 orange green 7 white brown white brown 8 brown brown Cabling installation maintenance and safety tips The following is a list o
11. likely to cause interference in which case the user at his own expense will be required to take whatever measures may be necessary to correct the interference Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment This digital apparatus does not exceed the Class A limits for radio noise emission from digital apparatus set out in the Radio Interference Regulation of Industry Canada Le pr sent appareil num rique n met pas de bruits radio lectriques d passant les limites applicables aux appareils num riques de la classe A prescrites dans le R glement sur le brouillage radio lectrique publi par Industrie Canada EUROPEAN UNION DECLARATION OF CONFORMITY This equipment has been tested and found to comply with the limits for a Class A computing device in accordance with the specifications in the European standard ENS5022 These limits are designed to provide reasonable protection against harmful interference This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions might cause harmful interference to radio or television reception However there is no guarantee that harmful interference will not occur in a particular installation If this equipment does cause interference to radio or television reception which can be determined by turning the equipment on and off yo
12. the rare case that the firmware is damaged after a firmware upgrade which might happen if the appliance is turned off and turned on during the upgrade process the appliance will remain in boot mode In this mode the Power LED at the rear panel flashes at about 1 Hz and the appliance attempts to restore the firmware over TFTP using the following default configuration TFTP client IP address 10 0 0 2 o A SERVSELECT IP VM INSTALLER USER GUIDE TFTP target device IP address 10 0 0 3 Upgrade file name equal to CMN XXXX fl where XXXX is the 4 digit Compliance Model Number CMN that is printed on the agency label of the appliance To repair damaged firmware complete the following steps 1 Connect the appliance to the TFTP target device using a cross over cable or hub which is set up with the default IP address 10 0 0 3 2 Rename the upgrade file to the default file name CMN XXXX fl The Power LED will flash at about 2 Hz when the appliance is downloading the upgrade file and it will flash at about 4 Hz when it is programming the downloaded file to flash After it has restored the firmware the appliance reboots automatically and the Power LED is lit APPENDICES Appendix B Virtual media Virtual media and USB 2 0 constraints The virtual media feature of ServSelect IP VM appliance enables you to connect to the USB port of an attached computer With this feature a user located at the appliance or using the remote
13. time before the scan moves to the next target device in the sequence 4 Click OK To remove a target device from the scan list complete the following steps 1 To select a target device to be removed from the scan list complete one of the follow ing steps In the Scan window clear the check box next to the target device to be removed e Double click on the target device name or port e Press Shift Delete to remove the selected target device and all entries below it e Click the Clear button to remove all target devices from the scan list 2 Click OK To start the Scan mode complete the following steps 1 Click Commands The Commands window opens O Commands PIX Broadcast Enable O Scan Enable User Status SAM Status Display Versions Display Config Run Diagnostics Device Reset Figure 4 19 Commands window 2 Select Scan Enable in the Commands window Scanning will begin immediately 3 Click X to close the Commands window To cancel scan mode complete one of the follovving steps e Ifthe OSD interface is open select a target device e Ifthe OSD interface is not open move the mouse or press any key on the keyboard to stop scanning at the currently selected target device 4 10 Running switching system diagnostics You can validate the integrity of the switching system through the Run Diagnostics command This command checks the main board functional sub systems memory o SERVSE
14. Ethernet See Safety precautions on page 12 3 Turn on the power and verify that all connections are working See Verifying Ether net connections on page 15 4 To configure the appliance complete one of the following steps You can use the console menu interface to configure the appliance See Chapter 5 Computer terminal operations beginning on page 43 e You can use the ServSelect IP VM Software to configure the appliance See the ServSelect IP VM Software Installation and User s Guide for detailed instruc tions 5 Make the needed mouse setting adjustments See Adjusting mouse settings on page 17 6 Configure the OSD which enables you to view and control the target devices all from the local port Setting up the network The appliance and SAMs use IP addresses to uniquely identify the appliance and the target devices The appliance supports both Dynamic Host Configuration Protocol DHCP and static IP addressing To avoid confusion have IP addresses that are reserved for each appliance and remain static while the appliance is connected to the network For additional information on setting up the appliance using the ServSelect IP VM Software and for information on how the appliance uses TCP IP see the ServSelect IP VM Software Installation and User s Guide MA SERVSELECT IP VM INSTALLER USER GUIDE Power Cord Ethernet Interface ports 1 16 Peripherals AAA y SAM module AP
15. Gm 2 Servers AR _ y AA i _ oe m Figure 3 1 ServSelect IP VM configuration example NOTE To open a virtual media session with a target device the target device must first be connected to the appliance using a USB VM SAM or PS 2 VM SAM 3 2 Required items Before you install the appliance make sure that you have all the required items The following items come with the appliance e Power cord Rack mounting brackets e ServSelect IP VM Installer User Guide e ServSelect IP Software Installation and User s Guide e ServSelect IP VM Software CD e Quick Installation Guide In addition to the items that come with the appliance you must provide one SAM virtual media KVM or USB and one Cat5 patch cable for each attached target device or appliance gt CHAPTER 3 INSTALLATION 3 3 Safety Precautions To avoid potential video and or keyboard problems when using Black Box products e Tf the building has 3 phase AC power ensure that the computer and monitor are on the same phase For best results they should be on the same circuit To avoid potentially fatal shock hazard and possible damage to equipment please observe the following precautions e Do not use a 2 wire power cord in any Avocent product configuration e Test AC outlets at the target device and monitor for proper polarity and grounding Use only with grounded outlets at both the target device and monitor When using a backup Uninterruptibl
16. LECT IP VM INSTALLER USER GUIDE Enable Debug Messages This menu option turns on console status messages Because this can significantly reduce performance you should only enable debug messages when instructed to do so by technical support When you are finished viewing the messages press any key to exit this mode Set Change Password The ServSelect IP VM switch can be set to a secure mode where the Terminal Applications menu cannot be accessed without first entering a password To activate security 1 Select the Set Change Password menu option You will be prompted to decide if you wish to continue Enter a Y 2 Type a password for this switch and press Enter This password may be up to 14 characters long 3 You will be prompted to re type the password Once you complete this step security will be active and you will not be able to access ServSelect IP VM switch terminal operations without the password To change the password 1 Select the Set Change Password menu option 2 You will be prompted to type the old password and a new one 3 Re enter the new password to verify CAUTION This password places your or ServSelect IP VM switch terminal in a secure mode This password should be guarded like any network password and care should be taken to avoid forgetting or misplacing it In the event that you forgot the password type Help You will be given a one time use key to supply to technical support who will then supply y
17. LECT IP VM INSTALLER USER GUIDE communications appliance control and the video channels for each system controller When you select the Run Diagnostics button a warning will indicate that all users remote and local will be disconnected Click OK to confirm and begin the test The Diagnostics window opens The top section of the window opens the hardware tests The bottom portion divides the tested SAMs into three categories On line Offline or Suspect SAMs might be listed as offline while being upgraded eS Diagnostics xi O Firmware CRCs Y Remote User Video LAN Connection SAMs On line 4 Offline 1 Clear Suspect 2 Diora Figure 4 20 Diagnostics window When the test is finished for an item a pass green circle or fail red x symbol will be visible to the left of the item The following table details each of the tests Diagnostic test details U 1 Test Description Firmware CRCs Reports on the condition of the main board RAM Remote User Reports on the condition of the remote user video Video LAN Connection Reports on the condition of the LAN connection Indicates the total number of currently connected and On line SAMs turned on SAMs Indicates the number of SAMs that have been connected Ofine SAMs successfully in the past and are turned off Indicates the number of SAMs that have been detected but Suspect SAMs are either unavailable for connection or have droppe
18. MAY 2006 IPVM BLACK BOX SeriSelect 72 vu KV2116A KV2116E KV4116A KV4116E BLACK BOX NETWORK SERVICES SERVSELECT FAMILY Welcome to the ServSelect Family Thank you for purchasing a BLACK BOX ServSelect product We appreciate your business and we think you ll appreciate the many ways that your new ServSelect will save you money time and effort That s because the ServSelect family is all about breaking away from the traditional expensive model of computer management You know the one size fits all even if it doesn t model that says One computer gets one user station no more no less Why not a single user station monitor keyboard and mouse for multiple computers even computers of different platforms Why not a pair of user stations each of which can control multiple computers Why not multiple user stations for the same computer With our ServSelect products there s no reason why not We carry a broad line of robust solutions for all these applications Do you have just two PCs and need an economical alternative to keeping two monitors keyboards and mice on your desk Or do you need to share dozens of computers including a mix of IBM PC RS 6000 Apple Macintosh Sun Microsystems and SGITM compatibles among multiple users with different access levels Does your switch have to sit solidly on a work table and use regular everyday cables Or does it have to be mounted in an equipmen
19. PGA 00 00 16 00 UART FPGA 00 17 32 00 Video FPGA 14 00 00 00 Harduare 00 12 00 00 IP 10 0 0 2 Mask 255 255 255 0 HAC 00 02 99 03 76 02 EID 520412 000001 0000 Upgrade SAH 02006 Figure 4 14 Version window 3 Click the SAM button to view individual SAM version information The SAM Select window opens 4 Select a SAM to view and click the Version button The SAM Version window opens For more information about loading firmware see Appendix A beginning on page 45 5 Click X to close the SAM Version window Upgrading the firmware You can also use the OSD interface to upgrade the firmware available for the appliance For optimum performance keep the firmware current SERVSELECT IP VM INSTALLER USER GUIDE K Upgrade KI Boot Versions 01d Version 01 00 00 New Version 01 00 01 01d Version 01 00 00 New Version 01 00 01 e erst Versions Programmed 754 uea Figure 4 15 Upgrade window To upgrade firmware complete the following steps 1 Press Print Screen The Main window opens 2 Click Commands gt Display Versions gt Upgrade The Upgrade window opens 3 Click Upgrade A Warning window opens Clicking OK opens the Upgrade Process window The progress of the upgrade is indicated in the Programmed field Viewing the display configuration Use the Display Configuration window to view the current configuration of the switching system
20. Press Print Screen The Main window opens 2 Click Setup gt Flag KO Flag Setup xi Flag Type Nane OEID EDisplayed O Timed Display Color Flag 1 OFlag 3 9 Flag 2 OFlag 4 Display Mode Opaque O Transparent EEE Set Position OK Figure 4 9 Flag Setup window 3 Set one or more of the following settings e Select Name or eID to specify the information that is displayed in the flag e Select Displayed to display the flag all the time or select Timed to display the flag for only 5 seconds after you select a target device In the Display Color section select the flag color Select Opaque to make the flag solid or select Transparent to make the desktop visible through the flag To specify the position of the flag complete the following steps a Click Set Position b Hold down the left mouse button on the title bar of the Set Position window and drag the window to the new location Bo CHAPTER 4 BASIC OPERATIONS c Press the right mouse button to close the Set Position window amp e KY 21X Set Position Figure 4 10 Set Position window 4 4 Click OK to save the changes or click X or press Escape to exit without saving the changes Setting the keyboard country code By default the appliance sends the US keyboard country code to USB cables attached to target devices and the code is applied to the target devices when they are turned on or rebooted
21. R GUIDE 3 Ifthe target device is not capable of booting from an external USB 2 0 device try the following methods to remotely boot this target device e Some BIOS versions provide an option to limit USB speeds If this option is available to you change the USB port setting to USB 1 1 or Full Speed mode and try booting again e Inserta USB 1 1 card and try booting again e Insert a USB 1 1 Hub between the USB VM SAM and the target device and try booting again e Contact the manufacturer of the target device for information on availability or plans of a BIOS revision that vvill support booting from a composite USB 2 0 device Virtual media restrictions The follovving list specifies restrictions for using virtual media e The ServSelect IP VM virtual media appliances only support connection of USB 2 0 diskette drives flash drives and CD drives e The ServSelect IP VM Software only supports mapping of USB 2 0 and USB 1 1 diskette drives and flash drives connected to the client computer APPENDICES Appendix C UTP cabling The following information is intended to brief you on various aspects of connection media The performance of an switching system depends on high quality connections Poor quality or poorly installed or maintained cabling can diminish system performance This appendix is for information purposes only Consult with the local code officials or cabling consultants prior to any installation UTP copper
22. Sun Microsystems are registered trademarks of Sun Microsystems Inc in the United States and other countries UL is a registered trademark of Underwriters Laboratories Inc Any other trademarks mentioned in this manual are acknowledged to be the property of the trademark owners SERVSELECT IP VM INSTALLER USER GUIDE 1 Product Specification uunsusreansnansnnnnnnnnnnannnnnnnnannnnnnnnnnnnnnnnnnnnnnnnnnannnnnnnnnnnnnnn 5 2 Product overview neesneennesnnannennnnnnnnnnnnnnnnnnsnnnnnnsnennnnnnnnnnnsnennnnnnennnnnnnnnnnsnnnnnnnnnnnnn 7 PAE u Eraser ONE EN 7 2 2 Feat resand benefits aii een alias 7 3 Installation nanan nana nora e eo neser rore se nenen e eee ne eee nene rasen nre tetor enet ne nenen ennnen nenen nenen 11 3 1 Installationov rVle WA A mar it 11 3 2 Required itemsi noia tii 12 3 3 Safety Precautions ts sqep ee E T erstanden Sperre 13 3 4 Connecting the appliance hardware unnesenensesesnenennenessennenennenennnnennennenennenennennnnn 13 3 5 Verifying Ethernet connections rseseesennenesnennenenenennennenennenennennsennnnennennsennenennenannn 15 3 6 Tiering multiple appliantes 2 2 2 ee ke 15 3 7 Configuring ServSelect IP VM Software ueunnesessesenenneneenennenennenenennenennenensennenannn 17 3 8 Adjusting mouse settingS uenescnesennenennennenenenennenennennenennenenennenennenonnennsennnnennennnnonnnn 17 3 9 Adding earlier model appliances cooocciononicncnnoninnocon
23. al media session Read access is always enabled during virtual media sessions 6 Click OK 4 6 Configuring the appliance and the OSD interface To configure the appliance and the OSD interface start the OSD interface and click Setup The following illustration shows the Setup window a Setup mej Menu Security Flag Language Devices Names Keyboard Broadcast Scan Preempt Network Figure 4 2 Setup window A The following table describes the options in the Setup window Setup features to manage routine tasks for the target devices Option Purpose Order the list of target devices by target device name elD number or port number Set a screen delay to specify the length of time that elapses between when Print Screen is pressed and when the OSD interface starts gt Menu CHAPTER 4 BASIC OPERATIONS Setup features to manage routine tasks for the target devices Option Purpose Securit Set passwords to restrict access to the target devices Enable the y screen saver Change the display properties including timing color and location of Flag the status flag Language Specify the language that the interface is displayed in Devi Specify the number of ports that are on the attached tiered evices E appliance Names Assign a unique name to each target device Keyboard Specify the keyboard country code Simultaneously control multiple target devices th
24. ance Note that all USB ports are assigned to a single virtual media session and cannot be independently mapped To start a local virtual media session complete the following steps N ke Press Print Screen to start the OSD interface The Main window opens Connect the user to the target device with which you want to establish a virtual media session Use the arrow keys to highlight the target device name and then press Enter Ai Press Print Screen to start the OSD interface again Click the VMedia button The Virtual Media window opens Select one or more of the follovving check boxes o SERVSELECT IP VM INSTALLER USER GUIDE Locked Select this check box to specify that when the user is disconnected from a target device the virtual media is also disconnected e Reserve Select this check box to specify that the virtual media connection can be accessed only by your user name and that no other user can connect to that target device If both Locked and Reserved are selected the session will be reserved e CDROM Select this check box to establish a virtual media CD connection to a target device Clear this check box to end the connection e Mass Storage Select this check box to establish a virtual media mass storage connection to a target device Clear this check box to end the connection e Write Access Select this check box to enable the connected target device to write data to the virtual media during a virtu
25. art if the user remains unused for a specified length of time When the screen saver starts the user is disconnected from any target device to which it was connected The screen saver stops when you press any key or move the mouse To immediately start the screen saver press Print Screen and press Pause If you set a password the keyboard and mouse are locked when the screen saver starts When you press a key or move the mouse while the screen saver is running a Password window opens and you must type the password and click OK to unlock the keyboard and mouse Important If you forget the password you must call technical support See Appendix D beginning on page 51 for contact information To enable the screen saver complete the following steps Press Print Screen The Main window opens 2 Click Setup gt Security If a password is set the Password window opens Type the password and click OK 3 Select the Enable Screen Saver check box In the Inactivity Time field type the number of seconds 1 through 99 that must elapse before the screen saver starts 5 If the monitor is Energy Star compliant select Energy otherwise select Screen 6 Optional To run the screen saver test click Test The screen saver test runs for 10 seconds 7 Click OK To disable the screen saver complete the following steps Press Print Screen The Main window opens 2 Click Setup gt Security If a password is set the Passwo
26. ation basics Continued Key key combination or mouse action Result Alt port number Select a target device to be scanned port number is the port number of the target device Enter Completes a switch in the Main window and exits the OSD interface Click on an editable field to select the text for editing and enable the Left and Right arrow keys to move the cursor Press Enter to quit the edit mode Print Screen Backspace Return to the previously selected target device Print Screen Alt 0 Disconnect the user from the selected target device Note that the zero must be typed on the main keyboard not the numeric keypad Print Screen Pause Start the screen saver immediately and lock the user if itis password protected Up Arrow or Down Arrow Move the cursor from line to line in a list Right Arrow or Left Arrow When editing text in a field Move within the text in the field All other conditions Move the cursor from column to column in a list Page Up or Page Down Page through a list or help window Home or End Move the cursor to the top or bottom of a list Delete the selected characters in a field or the Delete selected item in the scan list For more information about scan lists see Scanning the switching system on page 38 4 5 Connecting local virtual media You can connect virtual media directly to the appliance using the USB port on the appli
27. atus of each target device in the switching system is indicated by one or more status symbols in the right column The following table describes the status symbols OSD interface status symbols Symbol Description The SAM is online green circle The SAM is offline or is not operating correctly The target device is tiered through another appliance The target device and the appliance are online and have power The target device is tiered through another appliance The appliance is offline or does not have power The SAM is being upgraded yellow circle When this symbol is visible do not turn off and turn on the appliance or connected target devices and do not disconnect the SAM Doing so might damage the SAM permanently O x x The SAM is being accessed by the indicated user channel green channel letter The SAM is blocked by the indicated user channel black A channel letter For instance in Figure 4 1 user C is viewing Forester but is blocking access to Acton Barrett and Edie which are connected to the same SAM A remote virtual media connection is established to the target device connected to the indicated user channel blue letter You can set a screen delay to specify the length of time that elapses between when Print Screen is pressed and when the OSD interface starts To set a screen delay complete the following steps 1 Press Print Screen to start the OSD interfac
28. casting mouse movements to multiple systems might have unpredictable results You can broadcast to up to 16 target devices at a time one target device per target device interface port To access the Broadcast window complete the following steps 1 Press Print Screen The Main window opens 2 Click Setup gt Broadcast The Broadcast window opens Figure 4 21 Broadcast window To broadcast to selected target devices complete the following steps 1 Complete one of the following steps From the Broadcast window select the Mouse or Keyboard check boxes for the target devices that are to receive the broadcast commands An SERVSELECT IP VM INSTALLER USER GUIDE e Press the Up or Down Arrow keys to move the cursor to the target device Then press Alt K to select the Keyboard check box or Alt M to select the Mouse check box Repeat for additional target devices 2 Click OK to save the settings and return to the Setup window Click X or press Escape to return to the Main window 3 Click Commands The Commands window opens Select the Broadcast Enable check box to activate broadcasting The Broadcast Enable Confirm Deny window opens 5 Click OK to enable the broadcast Click X or press Escape to cancel and return to the Commands window 6 If broadcasting is enabled type the information or perform the mouse movements that you want to broadcast from the user station Only target devices in the list are accessible T
29. cnnnonan no cnn oreve eneve nene ene nenen 17 KALON 19 4 Basic Operations duna ananas arena enen nene eee nenen e enen nenen rn 20 4 1 Controlling the switching system from the analog pott ueseeesesennenensenenennenennenn 20 4 2 Starting the OSD Interfaces ia een ea 20 4 3 Connecting a user to a target de VI CO uuauhanuauo u ona evro neo n evro ne vre neo nene ene e nenen nenen ne oren 21 4 4 Using the OSD interface 4 5 Connecting local virtual media 4 6 Configuring the appliance and the OSD interface uunnsessesessennenennennenennenennennenenn 24 4 7 Setting the preemption warning uesesessensnenenennenennennenonnenensenenonnenennnnenennennnnnnnnonn 33 4 8 Managing target device tasks using the OSD interface unenesenenenennenennenen 34 4 9 Scanning the switching system esesssesnesesnenenennenennennenennenennenenonnenennnnnnonnenannnnnnenn 38 4 10 Running switching system diagnostics uesessesennennenenenennenennennnnennenennennenenneenenan 39 4 11 Broadcasting to target devices uneseseeneenenssenennsnnsensensennnnnnnnnnnnnnensensensensennannn 41 5 Computer terminal Operations cccsscccscseccesseecesseeeesseeeesseeeenseeeeeseeneeseeee 43 5 1 The Console M S Appendix A Flash upgrades Appendix B Virtual media nana nana nenin ns nese nenen enen enen ne res nete nenen temen ee enet 47 Appendix C UTP cabling un aan 49 Appendix D
30. d packets during the ping tests To run diagnostic tests complete the following steps 1 Click Commands gt Run Diagnostics A warning message indicates that all users will be disconnected gt CHAPTER 4 BASIC OPERATIONS Click OK to begin diagnostics All users are disconnected and the Diagnostics window opens As each test is finished a pass green circle or fail red x symbol is visible The test is complete when the last test symbol is visible 4 11 Broadcasting to target devices The analog user can simultaneously control more than one target device in a switching system to ensure that all selected target devices receive identical input You can choose to independently broadcast keystrokes or mouse movements Broadcasting keystrokes The keyboard state must be identical for all target devices that are receiving a broadcast to identically interpret keystrokes Specifically the Caps Lock and Num Lock modes must be the same on all keyboards While the appliance attempts to send keystrokes to the selected target devices simultaneously some target devices might inhibit and thereby delay the transmission Broadcasting mouse movements For the mouse to work accurately all systems must have identical mouse drivers desktops such as identically placed icons and video resolutions In addition the mouse must be in exactly the same place on all screens Because these conditions are extremely difficult to achieve broad
31. de the appliance firmware using the Console menu interface complete the following steps 1 Go to http www Black Box com support and download the latest flash firmware Save the flash upgrade file to the correct directory on the TFTP target device 2 Connect a computer running terminal emulation software to the configuration port on the rear panel of the appliance using a straight serial cable The terminal should be set to 9600 bps 8 bits 1 stop bit no parity and no flow control 3 If the appliance is not on turn it on now After approximately one minute press any key to access the Console Main menu 4 The Console Main menu opens Select the Firmware Management option The cur rent version of the firmware is opened on the Firmware Management menu Type 1 and press Enter to select FLASH Download Type the IP address of the TFTP target device and press Enter Type the name of the flash file and press Enter Confirm the TFTP download by typing a y or yes and pressing Enter OA ON LA The appliance will verify that the file you downloaded is valid Next you are prompted to confirm the upgrade Type a y or yes and press Enter to confirm 10 The appliance begins the flash upgrade process On screen indicators show the upgrade progress After the upload is complete the appliance resets and upgrades the internal subsystems 11 After the upgrade is complete a verification message is displayed Repairing damaged firmware In
32. deo session deactivate mouse acceleration in the operating system of the target device and set the mouse speed at 50 3 9 Adding earlier model appliances You can add earlier model appliances for integration into the existing configuration In a tiered system each target device interface port will accommodate up to 16 target devices When earlier model appliances are tiered under the ServSelect IP VM appliance the ServSelect IP VM appliance must be at the top level of the tier SERVSELECT IP VM INSTALLER USER GUIDE m Local user u gt ServSelect IP VM KO Tiered appliance I Hiis TALL II Figure 3 3 Appliance configuration with an earlier model appliance To attach an earlier model appliance to the ServSelect IP VM appliance complete the following steps 1 Mount the earlier model appliance into the rack according to the instructions that are included with that device 2 Either attach the keyboard monitor and mouse connectors of a SAM to the local port on the tiered appliance and attach one end of a Cat5 cable to the end of the SAM or attach one end of a Cat5 cable directly to the ACI port on the tiered appliance gt CHAPTER 3 INSTALLATION 3 Connect the other end of the Cat5 cable to one of the target device interface ports on the rear of the appliance 4 Turn off and turn on the target devices to the tiered appliance according to the instructions that are included with that devic
33. e 5 Turn off and turn on the tiered appliance to enable its local port to recognize the SAM 6 Repeat steps 1 to 5 for all tiered appliances that you want to attach to the switching system The switching system will automatically merge the two appliances All target devices that are connected to the tiered appliance are included in the main appliance target device list in the OSD interface However when an earlier model appliance is connected to a PS 2 VM SAM the list of appliances in the OSD interface will display both the primary appliance port number followed by a dash and the secondary appliance port number For example the Port column for a secondary earlier model appliance might display 01 02 where 01 is the primary port and 02 is the secondary port 3 10 Setting up the appliance With the appliance you can auto detect and configure each port on the appliance Chapter 4 provides detailed instructions on naming customization and OSD interface setup and configuration SERVSELECT IP VM INSTALLER USER GUIDE 4 Basic operations 4 1 Controlling the switching system from the analog port The appliance includes ports on the rear panel that you can use to connect a keyboard monitor and mouse to the appliance for direct analog access The appliance uses the OSD interface which has intuitive menus to configure the switching system and select target devices Devices can be identified by customizable names 4 2 Starting the OSD in
34. e 2 In the Main window click Setup gt Menu 3 Inthe Screen Delay Time field type the number of seconds that you want to elapse between when Print Screen is pressed and when the OSD interface starts 4 3 Connecting a user to a target device Use the Main window of the OSD interface to select a target device to which you want to connect When you select a target device the keyboard and mouse are automatically reconfigured to the correct settings for that target device To select a target device press Print Screen to start the OSD interface and then use one of the following procedures MM SERVSELECT IP VM INSTALLER USER GUIDE In the Main window double click the target device name eID number or port number Type the port number and press Enter Type the first few characters of the target device name or eID number and press Enter You can toggle between two selected target devices To select the previously selected target device press Print Screen and press Backspace To disconnect the user from a target device press Print Screen and press Alt 0 A Free status flag in the OSD interface indicates that the user is not connected to a target device 4 4 Using the OSD interface This table describes the keys key combinations and mouse actions that you can use in the OSD interface Two or more key names or mouse actions that are separated by commas indicate a sequence of actions Two or more key names or mouse actio
35. e Power Supply UPS power the target device the monitor and the switch from the UPS NOTE The AC inlet is the main power disconnect Rack mount safety considerations Elevated Ambient Temperature If installed in a closed rack assembly the operating temperature of the rack environment may be greater than room ambient Use care not to exceed the rated maximum ambient temperature of the switch Reduced Air Flow Installation of the equipment in a rack should be such that the amount of airflow required for safe operation of the equipment is not compromised Mechanical Loading Mounting of the equipment in the rack should be such that a hazardous condition is not achieved due to uneven mechanical loading Circuit Overloading Consideration should be given to the connection of the equipment to the supply circuit and the effect that overloading of circuits might have on overcurrent protection and supply wiring Consider equipment nameplate ratings for maximum current Consideration should be given to the connection of the equipment to the supply circuit and the effect that overloading of circuits might have on overcurrent protection and supply wiring Consider equipment nameplate ratings for maximum current Reliable Earthing Reliable earthing of rack mounted equipment should be maintained Pay particular attention to supply connections other than direct connections to the branch circuit for example use of power strips Reliable earthing of e
36. each target device as described in Connecting the appliance hardyvare on page 13 o CHAPTER 3 INSTALLATION 2 Connect the peripheral devices to the local user port on the main appliance See Connecting local peripheral devices on page 14 3 If the secondary appliance is a ServSelect III VM or ServSelect III attach one end of the Cat5 cable to the ACI port on the tiered appliance 4 Attach the other end of the Cat5 cable to one of the target device interface ports on the rear of the main appliance The switching system will automatically merge the two appliances All target devices that are connected to the tiered appliance are included in the main appliance target device list in the OSD interface However if you are tiering an earlier model appli ance the list of appliances in the OSD interface will display both the primary appli ance port number and the secondary or tertiary appliance port number See Adding earlier model appliances for more information 5 Repeat steps 3 and 4 for all additional tiered appliances you want to attach 3 7 Configuring ServSelect IP VM Software See the ServSelect IP VM Software Installation and User s Guide included on the CD with the software 3 8 Adjusting mouse settings Before a computer connected to the appliance can be used for remote user control you must set the target mouse speed and turn off acceleration If you are experiencing slow mouse response during a remote vi
37. eet at the work outlet side and 10 feet at the patch panel side Choose either 568A or 568B wiring standard before beginning Wire all jacks and patch panels for the same wiring scheme Don t mix 568A and 568B wiring in the same installation Always follow all local and national fire and building codes Be sure to firestop all cables that penetrate a firewall Use plenum rated cable where it is required APPENDICES Appendix D Getting help and technical assistance If you need help service or technical assistance or just vvant more information about Black Box products you will find a wide variety of sources available from Black Box to assist you This appendix contains information about where to go for additional information about Black Box and Black Box products what to do if you experience a problem with your ServSelect system or optional device and whom to call for service if it is necessary Before you call Before you call make sure that you have taken these steps to try to solve the problem yourself e Check all cables to make sure that they are connected e Check the power switches to make sure that the system and any optional devices are turned on e Go to the Black Box support Web site at www BlackBox com tech_support to check for technical information hints tips and new device drivers or to submit a request for information You can solve many problems without outside assistance by following the troubleshooting
38. f important safety considerations that should be reviewed prior to installing or maintaining the cables e Keep all Cat5 runs to a maximum of 10 meters each o A SERVSELECT IP VM INSTALLER USER GUIDE e Maintain the twists of the pairs all the way to the point of termination or no more that one half inch untwisted Do not skin off more than one inch of jacket while terminating If bending the cable is necessary make it gradual with no bend sharper than a one inch radius Sharply bending or kinking the cable can permanently damage the interior of the cable e Arrange the cables neatly with cable ties using low to moderate pressure Do not over tighten ties Cross connect cables where necessary using rated punch blocks patch panels and components Do not splice or bridge cables at any point Keep the Cat5 cable as far away as possible from potential sources of EMI such as electrical cables transformers and light fixtures Do not tie cables to electrical conduits or lay cables on electrical fixtures Always test every installed segment with a cable tester Toning alone is not an acceptable test Always install jacks to prevent dust and other contaminants from settling on the contacts The contacts of the jack should face up on the flush mounted plates or left right or down on surface mount boxes Always leave extra slack in the cables neatly coiled in the ceiling or nearest concealed location Leave at least five f
39. he appliance and a target device provides additional functionality such as virtual media sessions e switching system a set of appliances and attached target devices and SAMs e target device equipment such as a server or router that is attached to an appliance e user a KVM connection from a port on the appliance e virtual media a feature to allow a USB media device to be attached to the appliance and made available to any target device that is connected to the appliance 2 2 Features and benefits e The ServSelect IP VM is a rack mountable KVM switch configurable for digital remote connectivity It features High Speed Rack Interface AHI ports for connecting servers and serial devices via SAM modules e Supports Universal Serial Bus USB virtual media e Video resolutions are supported up to 1280 x 1024 for remote users The ServSelect IP VM appliance includes up to four digital port sets for KVM over IP access 16 target device interface ports for connecting SAMs and target devices and virtual media capability for one local user and up to four remote users The ServSelect IP VM switch has user peripheral ports for PS 2 and USB keyboards and mice Additionally virtual media such as generic removable media and CD drives can be connected to any one of four USB ports The appliance works over standard LAN connections Users can access target devices across a 1000BASE T LAN port that is used to establish an Ethernet connection or d
40. he appliances complete the following steps 1 Connect a keyboard monitor and mouse to each set of color coded ports on the rear of the appliance 2 Bundle and label the cables for easy identification To connect local virtual media complete the following step Connect the virtual media to any one of the four USB ports on the appliance For all virtual media sessions you must use a USB VM SAM 3 5 Verifying Ethernet connections The Ethernet connection has two LEDs The green LED on the right is the Link indicator It is lit when a valid connection to the network is established and it flashes when there is CHAPTER 3 INSTALLATION activity on the port The amber green LED on the left indicates that you are communicating at 100 Mbps amber or 1000 Mbps green when using the Ethernet connection 3 6 Tiering multiple appliances You can tier multiple appliances to enable up to four users to connect to up to 4096 target devices For usability reasons make sure that the ServSelect IP VM appliance is the top tier The ServSelect IP VM appliance is not designed to be part of the second tier SERVSELECT IP VM INSTALLER USER GUIDE Local user A 1 Eg Primary target devices 5 target devices 1 S Secondary T Tertiary target devices LLI Figure 3 2 Appliance configuration vvith a tiered appliance To tier multiple appliances complete the follovving steps 1 Connect the tiered appliance to
41. he other user is disabled when broadcast mode is enabled To turn broadcasting off from the Commands window clear the Broadcast Enable check box CHAPTER 5 COMPUTER TERMINAL OPERATIONS 5 Computer terminal operations 5 1 The Console menu Each appliance can be configured at the appliance level through the Console menu interface accessed through the configuration port on the rear of the appliance All terminal commands are accessed through a terminal or computer running terminal emulation software This is not the best method for setting options for the appliance The preferred method is to make all configuration settings in the ServSelect IP VM Software See the ServSelect IP VM Software Installation and User s Guide for more information Network configuration To configure network settings using the Console menu complete the following steps 1 When you turn on the appliance the appliance initializes for approximately one minute After it completes initialization press any key on the terminal or on the com puter running the terminal emulation software to access the Console menu interface The terminal can be connected at any time even when the appliance is already turned on 2 The Console Main menu opens Type 1 and press Enter for the Network Configura tion option The Network Configuration menu opens 3 Type 1 and press Enter to set the network speed You should set the connection man ually without relying on the auto nego
42. irectly through a local port The IP based appliance gives you target device control from anywhere in the world Intelligent cables You can use the following Server Access Modules SAMs with the appliance PSIZ VM SAM PS 2 and VGA connectors USB VM SAM USB2 and VGA connectors NOTE PS 2 VM SAM and USB VM SAM are required for virtual media connections SERIAL SAM Serial connectors MM SERVSELECT IP VM INSTALLER USER GUIDE e PS 2 SAM PS 2 connectors without virtual media capability USB SAM USB connectors without virtual media capability PS 2 VM SAM USB VM SAM Figure 2 1 Examples of SAMs These intelligent SAMs with Cat5 design dramatically reduce cable clutter while providing optimal digital display resolution and video settings The built in memory of the SAM simplifies configuration by assigning and retaining unique target device identification codes for each attached target device This integrated intelligence enhances security and prevents unauthorized access to a target device through cable manipulation The SAM is powered directly from the target device and proides Keep Alive functionality when the appliance is not turned on The SAMs enable direct KVM connectivity to target devices that are attached to the appliance Each appliance has 16 target device interface ports for connecting SAMs The SAMs that work with the appliance support target devices with PS 2 and USB ports When using the On Screen Dis
43. le menu interface connect a computer running terminal emulation software to the SETUP port on the rear panel of the appliance using a straight serial cable If you will be configuring the switch using the console menu interface connect a terminal or PC running terminal emulation software to the SETUP port on the back panel of the switch using the supplied cable The terminal should be set to 9600 bits per second bps 8 bits 1 stop bit no parity and no flow control Otherwise proceed to the next step 7 Turn on each target device and then turn on the appliance After approximately one minute the appliance completes initialization and opens the OSD graphical user interface Free tag on the local port monitor 8 Use the ServSelect IP VM Software to configure the appliance See the ServSelect IP VM Software Installation and User s Guide for detailed instructions Connecting a SAM to each target device To connect a SAM to a target device complete the following steps 1 Attach the color coded connectors of the SAM to the keyboard monitor and mouse ports on the first target device that you connect to the appliance 2 Attach one end of the Cat5 cable to the RJ45 connector on the SAM 3 Connect the other end of the Cat5 cable to a target device interface port on the rear of the appliance 4 Repeat steps 1 to 3 for all target devices that you are attaching Connecting local peripheral devices To connect local peripheral devices to t
44. n Devices and Broadcast windows To access the Menu window complete the following steps 1 Press Print Screen to start the OSD interface The Main window opens 2 Click Setup gt Menu The Menu window opens Ka Henu 2 X rDisplayfSort Key Name Port OEID Invoke OSCAR EPrint Sern D alt Alt E Ctr1 Ctrl OShift Shift Screen Delay Time 0 seconds Figure 4 7 Menu window To select the order of the target devices complete the following steps 1 Click one of the following buttons gt CHAPTER 4 BASIC OPERATIONS e Select Name to list the target devices alphabetically by target device name e Select eID to list the target devices numerically by eID number e Select Port to list the target devices numerically by port number Click OK To select a key combination to start the OSD interface complete the following steps 1 In the Invoke OSD section select which key combinations you want to use to start the OSD interface then press your selected combination 2 Click OK You can set a screen delay so that you can select a target device using the keyboard without starting the OSD interface A screen delay specifies the length of time that elapses between when Print Screen is pressed and when the OSD interface starts To set a screen delay complete the following steps 1 Type the number of seconds 0 through 9 to specify the length of time that elapses
45. ns and preemption settings see the ServSelect IP VM Software Installation and User s Guide To view or change the preemption warning settings complete the following steps 1 Press Print Screen The Main window opens Click Setup gt Preempt 3 Enter a number of seconds in the Timeout Seconds field e Ifyou enter a value of 0 to 4 seconds the first user will not be warned before the session is preempted e Ifyou enter a value of 5 to 120 seconds the first user will be warned and will be allowed to continue using the target device for up to the amount of time in the Timeout Seconds field The session will be preempted when the user clicks OK or when the specified time elapses 4 Click OK to save the settings KO Preempt Warning xi The Remote Administrator is requesting to preempt your connection You have the time shown below to accept prior to preemption 25 seconds Press ESC or click the exit box to reject or click OK to accept Figure 4 12 Preempt window o SERVSELECT IP VM INSTALLER USER GUIDE 4 8 Managing target device tasks using the OSD interface From the Commands window you can manage the switching system and user connections enable the Scan and Broadcast modes and update the firmware Commands to manage routine tasks for the target device Feature Purpose SAM Status View the version and upgrade status of the SAM Display Config View current display settings
46. ns that are separated by a plus sign indicate a combination of actions that is they are performed simultaneously You can use the main keyboard or the numeric keypad to type numerals except when you use the Alt 0 key combination you must use the O key on the main keyboard when you use Alt 0 OSD interface navigation basics Key key combination or Result mouse action Start the OSD interface To specify which key sequences can be used to start the OSD interface click Setup gt Menu Print Screen Ctrl Ctrl Shift Shift or Alt Alt Send the Print Screen keystroke to the currently selected target device In other words a screen capture will be performed for the target device Print Screen Print Screen If Print Screen is not selected as startup key sequence in Setup gt Menu you only need to press Print Screen once to take a screen capture of the target device F1 Display help for the current window In the OSD main window Close the OSD interface and return to the status flag on the desktop In all other windows Close the current window Escape without saving changes and return to the previous window In pop up windows Close the pop up window and return to the current window Close the current window without saving changes NEA and return to the previous window Alt O Click OK and return to the previous window gt CHAPTER 4 BASIC OPERATIONS OSD interface navig
47. o close the message field e Click X or press Escape to exit without sending a Reset command to the mouse and keyboard 4 9 Scanning the switching system In scan mode the appliance automatically scans from port to port target device to target device Use scan mode to monitor the activity of up to 16 target devices and to specify which target devices to scan and the number of seconds that each target device will be visible The scanning order is determined by placement of the target device in the list which is always shown in scanning order You can choose to list the target devices by name elD number or port number by clicking the corresponding button To add target devices to the scan list complete the following steps 1 Click Setup gt Scan The Scan window opens koj Scan AFAI aji Mme 10 Port Ehert 520394 100221 EEBEEBEO El Add Remove Clear Times seconds ox Figure 4 18 Scan window 2 The window contains a listing of all target devices that are attached to the appliance To select target devices to be scanned complete one of the following steps E CHAPTER 4 BASIC OPERATIONS e Select the check box next to the target devices that you want to scan Double click on a target device name or port Press Alt and the elD number of the target device that you want to scan You can select up to 16 target devices from the list 3 In the Time field type the number of seconds from 3 to 255 of
48. ou with a one time use password that you can use to access the Serial Port Restore Factory Defaults This menu option will restore all appliance options to the default settings Reset Appliance You can use this menu option to initiate a soft reset of the appliance Exit This menu selection will return you to the ready prompt APPENDICES Appendix A Flash upgrades You can use the appliance flash upgrade feature to update the appliance vvith the latest firmware available This update can be performed using the ServSelect IP VM Software or using a Trivial File Transfer Protocol TFTP target device After the flash memory is reprogrammed with the upgrade the appliance performs a soft reset which terminates all SAM sessions A target device experiencing a SAM firmware update might not be visible or might be listed as disconnected The target device opens normally when the flash update is completed During an OSD interface initiated upgrade the SAM status indicator in the OSD interface Main window is yellow To upgrade the appliance firmware using the ServSelect IP VM Software complete the following steps The preferred method for updating the firmware is to use the ServSelect IP VM Software See the ServSelect IP VM Software Installation and User s Guide for detailed instructions If you do not have a TFTP target device you can find several shareware and freeware programs on the Internet that you can download and install To upgra
49. play OSD interface in conjunction with SAMs you can easily switch between platforms Virtual Media The appliance supports virtual media when connected to a USB VM SAM You can use virtual media support to connect USB media devices to the appliance A USB media device can be attached to the appliance and made available to any target device that is connected to the appliance with a USB VM SAM Use virtual media to move data between a target device and USB media devices that are connected to the appliance You can install upgrade or recover the operating system update the BIOS code or start the target device from a USB drive through the virtual media capabilities of the appliance Virtual media can be connected directly to the appliance using one of four USB ports on the appliance In addition virtual media can be connected to any remote workstation that is running ServSelect IP VM Software and is connected to the appliance using an Ethernet connection To open a virtual media session with a target device the target device must first be connected to the appliance using a USB VM SAM OSD graphical user interface The appliance uses the OSD interface which has menus to configure the switching system and select computers You can list target devices by unique name eID electronic ID or port number CHAPTER 2 PRODUCT OVERVIEW Security Use the OSD interface to protect the switching system with a screen saver password After a
50. quipment should be maintained Pay particular attention to supply connections other than direct connections to the branch circuit for example use of power strips 3 4 Connecting the appliance hardware To connect and turn on the appliance complete the following steps 1 Turn off the target devices that are part of the switching system Connect one end of the power cord to the rear of the appliance and connect the other end to an AC power source 2 Connect a VGA monitor and either PS 2 or USB keyboard and mouse cables into the labeled appliance ports You must install both a keyboard and mouse on the local MA SERVSELECT IP VM INSTALLER USER GUIDE ports or the keyboard will not initialize correctly You cannot connect a DVI or EGA monitor to the appliance 3 Connect one end of a Cat5 patch cable 4 pair up to 10 meters into a target device interface port and connect the other end into the RJ45 connector of aSAM Plug one end of a Cat 5 patch cable 4 pair up to 10 meters into the SAM port and plug the other end into the RJ45 connector of aSAM module 4 Connect the SAM into the correct ports on the rear of the target device Repeat this procedure for all target devices that are to be connected to the appliance 5 Connect a Cat5 patch cable from the Ethernet network into the LAN port on the rear of the appliance Network users will access the appliance through this port 6 If you are configuring the appliance using the conso
51. rd window opens Type the password and click OK 3 Clear the Enable Screen Saver check box 4 Click OK A password must contain both alphabetic and numeric characters and can be up to 12 characters long Passwords are case sensitive Valid characters are A through Z a through z 0 through 9 space and hyphen To set or change a password complete the following steps Press Print Screen The Main window opens N Ea Click Setup gt Security If a password is already set the Password window opens Type the password and click OK Double click the New field In the New field type the new password In the Repeat field type the password again Click OK E NED CHAPTER 4 BASIC OPERATIONS To disable passvvord protection complete the follovving steps Press Print Screen The Main window opens Click Setup gt Security In the Password window type the password and click OK Double click the New field Leave the field blank and press Enter Double click the Repeat field Leave the field blank and press Enter Click OK HU Bb Bua 4 7 Setting the preemption warning Administrators and users with certain access rights can preempt disconnect KVM sessions and take control of the target device You can choose whether or not to warn the first user that the session will be preempted and specify how long the appliance will wait for the first user to respond to the warning For more information about preempting sessio
52. rough keyboard Broadcast and mouse actions Scan Set up a custom scan pattern for up to 16 target devices Preempt Specify preemption settings Network Specify the network speed and configuration IP address netmask and gateway for the switching system Assigning target device names Use the Names window to identify individual target devices by name rather than by port number The Names list is always sorted by port order Names are stored in the SAM so even if you move the cable or target device to another target device interface port the name and configuration are recognized by the appliance If a target device is turned off you cannot modify the name of the SAM To access the Names window complete the following steps 1 Press Print Screen to start the OSD interface The Main window opens 2 Click Setup gt Names The Names window opens SERVSELECT IP VM INSTALLER USER GUIDE E Names 2x A Nane EID Port Type Ebert w Srur 52039 100221 n Su h Acton D M Srur Edie 04 02 Srur Barrett D na Srur Forester D oh Srur Dorrell na Srur Ej Hodify ox Figure 4 3 Names window If new SAMs are discovered by the appliance the on screen list will be automatically updated The mouse cursor will change into an hourglass during the update No mouse or keyboard input will be accepted until the list update is complete To assign names to target devices complete the following steps 1 Inthe Name
53. s window select a target device name or port number and click Modify The Name Modify window opens KO Name Modify KP Original Name 520394 1 00221 New Name 520394 100221 Figure 4 4 Name Modify window 2 Type a name in the New Name field Names of target devices can be up to 15 characters long Valid characters are A through Z a through z 0 through 9 space and hyphen 3 Click OK to transfer the new name to the Names window The selection is not saved until you click OK in the Names window Repeat steps 1 to 3 for each target device in the switching system 5 Click OK in the Names window to save the changes or click X or press Escape to exit vvithout saving changes If a SAM has not been assigned a name the elD is used as the default name To list target devices alphabetically by name press Alt N or click Name in the Main window gt CHAPTER 4 BASIC OPERATIONS Assigning device types The ServSelect IP VM appliance automatically discovers attached tiered appliances but you must specify the number of ports on the tiered appliance through the Devices window Black Box Console Switches and other earlier model appliances are listed in the Type category for the tiered appliance When you select a configurable appliance from the list the Modify button becomes available so you can assign it the correct number of ports To access the Devices window complete the following steps 1 Press Print Screen
54. software can access a local USB storage device such as a USB CD drive diskette drive or flash drive from an attached computer The USB VM SAM module is a composite device that addresses four functions keyboard mouse CD drive and mass storage device The CD drive and mass storage device will be present on the target device whether or not a virtual media session is mapped If a media device is not mapped it is shown without media present When a virtual media device is mapped to the target device the target device will be notified that media has been inserted When the media device is unmapped the target device will be notified that the media was removed Therefore the USB virtual device is not disconnected from the target device The USB VM SAM presents the keyboard and mouse as a composite USB 2 0 device Therefore the BIOS must support composite USB 2 0 human interface device HID If the BIOS of the connected computer does not support this type of device the keyboard and mouse might not work until the operating system loads USB 2 0 device drivers If this occurs there might be a BIOS update provided by the computer manufacturer that will provide BIOS support for a USB 2 0 connected keyboard and mouse Booting a computer using virtual memory In many cases the virtual media feature can boot an attached computer from a device attached to the USB port on the appliance Most computers with a USB port can use virtual media however limita
55. t rack and use convenient many to one cables No matter how large or small your setup is no matter how simple or how complex we re confident we have a ServSelect system that s just right for you The ServSelect family from BLACK BOX the one stop answer for all your KVM switching needs This manual will tell you all about your new ServSelect IP VM including how to install operate and troubleshoot it For an introduction to the ServSelect IP VM see Chapter 2 The ServSelect product codes covered in this manual are KV2116A KV2116E KV4116A KV4116E This manual also includes information about the ServSelect software and the Server Access Modules SAM which have their own manuals or installation guides KV124A PS2 KV124A USB SERVSELECT IP VM INSTALLER USER GUIDE FEDERAL COMMUNICATIONS COMMISSION AND INDUSTRY CANADA RADIO FREQUENCY INTERFERENCE STATEMENTS This equipment generates uses and can radiate radio frequency energy and if not installed and used properly that is in strict accordance with the manufacturer s instructions may cause interference to radio communication It has been tested and found to comply with the limits for a Class A computing device in accordance with the specifications in Subpart B of Part 15 of FCC rules which are designed to provide reasonable protection against such interference when the equipment is operated in a commercial environment Operation of this equipment in a residential area is
56. terface You can view configure and control target devices in the switching system from the OSD interface from a KVM connection to the analog port To start the OSD interface press Print Screen Alternatively you can press the Control Alt or Shift key twice within 1 second to start the OSD interface You can use any of these key sequences instead of pressing Print Screen in any procedure in this document To specify which key sequences can be used to start the OSD interface click Setup gt Menu The following illustration is an example of the Main window of the OSD interface gt Main 21x all Nane ej Port Acton 06 01 20 Barrett 06 09 Se Darrell 09 on Ebert 02 3 Edie 06 02 ae Fdnond nu QE Forester w e Calloway M 02 x Figure 4 1 Example of a Main window The Main window lists the target devices in the switching system You can order the list by target device names elD numbers or port numbers by clicking the Name eID or Port button The Port column indicates the target device interface port to which each target device is connected If an earlier model appliance is connected to a ServSelect IP VM appliance the target device interface port number is shown first followed by the number of the appliance port to which the target device is connected For example in Figure 3 1 the target device named Acton is connected to target device interface port 06 and appliance port 01 o CHAPTER 4 BASIC OPERATIONS The st
57. tiate feature After pressing Enter you are returned to the Network Configuration menu 4 Type 2 and press Enter to specify whether you are using a static or Dynamic Host Configuration Protocol DHCP address A static IP address can be used to provide a user defined IP address netmask and default gateway for the appliance Use a static IP address for ease of configuration DHCP is a protocol that automates the configu ration of TCP IP enabled computers When DHCP is selected the IP Address Net mask and Default Gateway settings are automatically assigned to the appliance and cannot be modified by a user If you are using the DHCP option configure the DHCP target device to provide an IP address to the appliance and then skip step 5 5 Select the remaining options from the Network Configuration menu to finish the con figuration of the appliance with an IP address netmask default gateway and ping response 6 Type 0 zero and press Enter to return to the Console Main menu The appliance will then reboot Other Console Main menu options Besides the Network Configuration option the Console Main menu of the appliance has the following menu items Firmware Management Enable Debug Messages Restore Factory Defaults Reset Appliance and Exit Each is discussed in the following section Firmware Management This menu contains the FLASH Download selection For more information see Appendix A beginning on page 45 o MA SERVSE
58. tions in some USB media devices and the BIOS of some computers might prevent the computer from booting from a USB device attached to the ServSelect IP VM appliance Booting from a virtual USB device is dependant on the target device supporting booting from an external composite USB device It also requires a CD of the operating system that supports external USB 2 0 booting The following is a partial list of operating systems that support booting from an external USB 2 0 device Windows Server 2003 e Windows XP e Windows 2000 Server with Service Pack 4 SP4 or later To determine if your computer can be booted from virtual media complete the following steps 1 Connect a USB CD drive to the ServSelect IP VM appliance with an operating sys tem installation CD that is bootable and map it to the target device Reboot the target device to determine if it will boot from this attached CD drive The BIOS might need to be set to boot from an external USB device 2 If the target device will not boot connect the USB CD drive to a USB port on the tar get device and reboot the target device If the target device successfully boots from the CD drive the BIOS is not supporting booting from a composite USB 2 0 device Check the support Web site from the target device manufacturer to determine if a later BIOS is available that might support booting from a composite USB 2 0 device If so update the BIOS and retry MA SERVSELECT IP VM INSTALLER USE
59. to start the OSD interface The Main window opens 2 Click Setup gt Devices The Devices window opens E Devices 2x A Nane EID Port Type Ebert w Srur 52039 100221 n Su h Acton M m Srur Edie 04 02 Srur Barrett 03 Srur Forester D oh Srur Dorrell na Srur z Hodify ox Figure 4 5 Devices window When the appliance discovers a tiered appliance the port numbering changes to accommodate each target device under that appliance For example if the appliance is connected to target device interface port 6 the appliance port is listed as 06 and the target devices that are under it are numbered sequentially as 06 01 06 02 and so on To assign a device type complete the following steps 1 Inthe Devices window select the port number 2 Click Modify The Device Modify window opens SERVSELECT IP VM INSTALLER USER GUIDE Switch Type 4 Port O8 Port 016 Port 024 Port Other Jo Figure 4 6 Device Modify window 3 Select or type the number of ports that are supported by the tiered appliance and click OK 4 Repeat steps 1 to 3 for each port for which you want to assign a device type 5 Click OK in the Devices window to save settings Changing the display behavior Use the Menu window to change the order of the target devices and set a screen delay for the OSD interface The display order setting affects the order in which target devices are listed in several windows including the Mai
60. u can correct the interference with one or more of the following measures a Reorient or relocate the receiving antenna b Increase the separation between the equipment and the receiver c Connect the equipment to an outlet on a circuit different from that to which the receiver is connected d Consult the supplier or an experienced radio TV technician for help COMPLIANCE STATEMENTS Shielded cables must be used vvith this equipment to maintain compliance vvith radio frequency energy emission regulations and ensure a suitably high level of immunity to electromagnetic disturbances This equipment has also been found to comply with European standards EN50082 and EN60950 CE Japanese Compliance Statement TD HEAL ERE EE DE E UA VCCI DJEM TISS 7 FAMPREME CT CORRE RARE CET 5 LAE MEAT ADE TOMAS DESHKSHSZEKDVET Other Agency Approvals USA UL FCC Canada cUL ICES 003 European Union CE TRADEMARKS USED IN THIS MANUAL BLACK BOXO and the logo are registered trademarks and ServSelect IP ServSelect and ServSelect IP VM are trademarks of BLACK BOX Corporation Apple Mac and Macintosh are registered trademarks of Apple Computer Inc IBM PS 2 and RS 6000 are registered trademarks of International Business Machines Corporation Microsoft HyperTerminal Windows Windows NT and Windows XP are trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Sun and
61. user defined time the screen saver mode engages and access is prohibited until the correct password is entered to reactivate the switching system Operation modes The OSD user interface provides various operation modes for system administration of the appliance Use these modes Broadcast Scan Switch and Share to manage the switching activities See Chapter 4 Basic operations beginning on page 20 for more information Video The appliance provides optimal resolution for VGA SVGA and XGA video You can achieve resolutions of up to 1280 x 1024 Flash upgradability Upgrade the appliance at any time through the network port to ensure the appliance is always running the most current available version See Appendix A beginning on page 45 for more information Accessing the appliance through network connection Users access the appliance and all attached target devices through Ethernet from a client computer A client computer can be anywhere a valid network connection exists Accessing target devices When you access the ServSelect IP VM Software a listing of all target devices you have permission to view and manage opens When you select a target device from the list the video of the selected target device opens in a Video Viewer window The following figure illustrates a typical appliance configuration SERVSELECT IP VM INSTALLER USER GUIDE Rack of target devices CAT 5 Connection KVM Connection to Switch

Black Box KV2116E User's Manual

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