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Avaya VoIP Monitoring Manager Reference Release 3.0 User's Manual

1. 43 ip hetwork region form 18 J Java Policy File esses 89 Jitter Round Trip Time RTT 74 ete bo tee 104 L license SETVET ooooWo oma 81 licenses 11 44 77 81 89 imt uiii do ibd im ee 75 M Maximize Reports 64 Media Gateway Link report 51 54 56 MIB Components of VoIP Monitoring see Migrate Data 23 Minimize the Reports Arrange the Reports on the Screen 65 Minimize the 66 Monitor Components of VoIP Monitoring Manager Connect to a New Server 37 MONIO Ha eR te E RR 9 Move the Reports Arrange the Reports on the Screen 65 58 Move the 59 N Network Address 125 Avaya VolP Monitoring Manager Reference Invalid Search Parameter 91 Results Lisbie E 31 Search 30 38 Network Address 39 New Search Results List ie E 31 Search 30 38 Search for a Specific Network Address 39 Search for a Specific Phone Number 40 Search Using Quali
2. 66 Move the 59 Summary Session Report 49 Update All 60 Update 59 View a 35 58 View Multiple Reports 66 Heports entitas meets 44 Reports Bana naa 46 Results List Gateway Hen dana na 64 Search Button 32 View a 35 58 View Active Endpoints 42 View Results 41 VoIP Monitoring Manager Client 27 Hesults List 2 ertet 31 RMI Registry Error Troubleshooting 89 RMI Registry 97 Round Trip Time RTT NT iet 104 Round Trip Time RTT 74 RSVP Statu S intant eid 104 RTCP Listen 81 RTCP Monitor Components of VoIP Monitoring Manager pre ta en aan 9 Installing VoIP Monitoring Manager Server TE 17 RTOP Monitor ooWoo WWW mann 74 RTCP or Real Time Control Protocol 99 RTCP or Real Time Transport Control Protocol senen 99 RTP Stream Table Create Statistical Reports
3. 58 Maximize 64 Minimize the Reports 66 Move the 59 Tile Horizontally 65 Tile 65 View Multiple Reports 66 Arrange the Reports on the Screen 65 AVAYA VMON MIB Components of VoIP Monitoring bc 119 Avaya VolP Monitoring Manager Reference B Binding 96 Blank Fields 94 Browser About VolP Monitoring Manager Web 5 Connect to New 37 COPY ema 58 Web Client Time Displays an Incorrect TIME aan aa 94 BrOWS Er IAE ERES ERU DER 5 C Call Alarms Configure SNMP Service For Sending 21 Generating Traps amp Alarms 83 RTCP or Real Time Transport Control EC 99 System 85 Terminal 86 Call Alarms o ooWoWooW oma 84 Canonical Name CNAME 105 Cascade Reports Arrange the Reports on the Screen 65 View Multiple Reports 66 Cascade
4. 37 Edit Report Properties 60 Generating Traps amp Alarms 83 Edit ies 61 Edit Menu Client Edit Report Properties 60 Search 32 Update All Reports 60 Edit Menu Client 60 Edit Report Properties 60 Endpoint About Detailed Reports 46 About Summary Reports 44 Gateway 64 How Sessions Display in a Report 66 Interpreting the Values Using Detailed Reports c eie eerie 62 Interpreting the Values Using Summary Reports ores 62 List All Active Endpoints 42 No Endpoints Matched the Given Search 92 Results List 31 Search 30 38 Search for a Specific IP Address 39 Search for a Specific Phone Number 40 Search Using Quality of Service QoS Values de Badin Maa nein 41 End 48 Endpoint Gateway oooWcoWo Woman 64 Results tenan adakah 31 endpoints Lo 29 Enter Percentage Loss Less than 100 90 Entity Relationship Diagram 102
5. 34 79 Web Client Time Displays an Incorrect E 94 Web Client o ooooo WcoWo WWW Wo 5 Web Client Time Displaying Incorrect Time PEN eh LLL ote BB 94 Web Client Time Displays an Incorrect Time 94 enam ana Lema bln 81 What is this About Detailed Reports 46 About Summary Reports 44 ACCOSSIEITOL e proce ene 89 Detailed Session Report 50 Gateway 64 General Server 95 Host Name Server dialog 23 133 Avaya VolP Monitoring Manager Reference ITER vere Man Ra aan 104 Real Time Transport Control Protocol ied ce innere 99 Results List eise 31 RMI Registry 97 Round Trip Time RTT 74 RSVP STATUS Miom b iran 104 Server Version 93 SNMP Service 98 Summary Session Report 49 VoIP Monitoring Manager Client 27 VoIP Monitoring Manager Server 80 91 96 Windows SNMP Agent 95 MANA hee AA E 64 YEON Sana Ken cdd na odds 63 WhiatiS this ie eerte 46 What is Gateway o oooW oo Woo mma 64 General Server 95
6. 42 View 32 Tool Bar nce dtes 37 Trace Route Table Create Statistical Reports 42 68 Export Report Data 67 Export Result List 41 67 Trace Routes Media Gateway Link report 56 Trap or Alarm Call Alarms essere 84 Index Configure SNMP Service For Sending TADS Ac 21 Generating Traps amp Alarms 83 Recommended Settings 83 System 85 Terminal Alarms 86 Trap or Alarme hepate 83 Troubleshooting Problems with Client Check for a Valid Community ID 20 No Data is Displaying on a Report 91 No Endpoint Data Available 91 No Endpoints Matched the Search 92 Windows SNMP Agent is Not Running 99 Troubleshooting Problems with Client 89 Troubleshooting Problems with Server Check for a Valid Community ID 20 Could Not Resolve Host Name 95 Invalid RTOP 96 PIODIG inihi 96 RMI Registry 97 Server Already Running 99 Set RTOP Port 97 SNMP Service 98 VoIP Monitoring Manager Server Error
7. 42 Activity Monitor oooo WWW 75 Advanced Search Invalid Search Parameter 91 Run a 35 37 Search 30 38 Search for a Specific Network Address 39 Search for a Specific Phone Number 40 Search Using Quality of Service QoS 41 Advanced Search 38 Alarms Call Alarms 84 Generating Traps amp Alarms 83 System Alarms 85 Terminal Alarms 86 allaSes ciere rien ere 43 Alter Altering Date Range of Reports 61 Arrange the Reports on the Screen 65 Connect to a New Server 37 Copy to 58 Host Name Server dialog 23 Search 30 38 le 61 Altering Date Range of Reports 61 Applet Components of VoIP Monitoring ina Connect to New 37 CODY P dart 58 Applet ce Leste tte tete 34 Applet itte ient eR 79 Arrange lcons seeeeee 64 Arrange the Reports on the Screen Cascade 66 Close All 58 Close Report
8. aan 17 Starting VoIP Monitoring Manager Web Client oren ie nice deceat Erates 34 79 Windows SNMP 95 Starting VoIP Monitoring Manager 33 Starting VoIP Monitoring Manager 79 Starting VoIP Monitoring Manager Web Client Connect to New 37 130 So E 58 How to Use VoIP Monitoring Manager Client ee tern dau 33 VoIP Monitoring Manager Server 80 91 96 Starting VoIP Monitoring Manager Web GEM 34 Starting VoIP Monitoring Manager Web e Te kaan ain 79 Status Bar Connection 30 View Status 42 Status anna enakan 30 SIOrage ei teer 75 Summary Media Gateway Link report 51 Summary Report Interpreting the Values Using Summary Reports suas een 62 Summary 44 Summary Session Report About Summary Reports 44 Difference Between Endpoint and Session Reports ity agr reris 48 How Sessions Display in a Report 66 Interpreting the Values Using Summary Pleports iei 62 Summary Session 49 SUN 2 5 2 hla een dee ute 34 79 89 Support Details 15 Switch Administration Forms Configure IP Network Region for
9. o ooWoWoW oom Wcom WWW nennen nennen nennen nennen 35 How to Use VoIP Monitoring Manager Client oooooo oooWoW WWW Wo WWW Wo 36 Starting VoIP Monitoring Manager Web Client 36 Run a1SearChi ben he en ena asah 37 View Em 38 Howitos Gent occi Kan i nan gn bana ba an Aan neng 39 Connect to New Server ooooooco Wo W WWW WWW W Wanna 39 Rur a Searcly rt ete eget etti RN eet NN 39 Search Dtal g 2 iei p Gaetan Pu Lua 40 Advanced Search ot tube poitea 40 Search for a Specific Network Address sse nns 41 Search for a Specific Phone Number oooWo WooWoWoWoWo WoW Woo WWW Wana 42 Search for a Specific SIP Username ooo oooWoo WoWoW Wo WWW WWW mmk 43 Search Using Quality of Service QoS Values oooooo Woo oWoWoWoW Wo Wo WWW 43 View Results aa mmm anna ba inn ina iman aing ban 44 Export Result Eist c ae as ema aa aa Im teet iet 44 Creating Reports with Exported Data 45 View Active Endpoint oooooo oom nana 45 View StatuS Bak 3o T dtt eee 45 Update System en in anaknya ainun Kanaan aan PAX Re undian 45 Configure Friendly Names for Gateways ooooooooW WWW Wo WWW WWW Wo aan 46 About Dialog ect E UE et nenas atasan nang 47 Working wit
10. 38 Search for a Specific IP Address Advanced 38 Search for a Specific IP Address 39 Search for a Specific Network Address Advanced 38 Search for a Specific Network Address 39 Search for a Specific Phone Number Advanced 38 Search for a Specific Phone Number 40 Search Using Quality of Service QoS Values Advanced 38 Search Using Quality of Service QoS Values 41 Server About VoIP Monitoring Manager Server 7 Check for a Valid Community ID 20 Components of VoIP Monitoring pua di Connect to New 37 General Server 95 Host Name Server dialog 23 Installing VoIP Monitoring Manager Server EE 17 Invalid RTOP 96 RMI Registry 97 Server Already Running 99 Server Unavailable 92 Server Version 93 Starting VoIP Monitoring Manager Web lien tc teneret tite 34 79 VoIP Monitoring Manager Server 80 91 96 VoIP Monitoring Manager Server Error Messages ooooo oo momo 95 VolP Moni
11. 35 58 VoIP Monitoring Manager Client 27 How to Use VoIP Monitoring Manager Client 33 How to Altering Date Range of Reports 61 Arrange the Reports on the Screen 65 Check for a Valid Community ID 20 Configure SNMP Service For Sending T apSa dite ihe 21 Connect to a New Server 37 Generating Traps amp Alarms 83 How to Start VoIP Monitoring Manager 33 79 How to Use VoIP Monitoring Manager iren ie END 33 Installing VoIP Monitoring Manager Server 17 Interpreting the Values Using Detailed tin eite 62 Interpreting the Values Using Summary Reports esce 62 Run a Search 35 37 Search for a Specific Network Address 39 Search for a Specific Phone Number 40 Search Using Quality of Service QoS ValUGs trea iot 41 Starting VoIP Monitoring Manager Web coiere dc rer ced paces 34 79 View a 35 58 View Multiple Reports 66 cot ot Uti 17 HOW aan ana an asa id 33 HOWO ana petet 33 FOW TO cito rei det 79 Information Error 89 InfOrMatiOn Ae tanam Ra an aan 13 Installing VoIP Monitoring Manager Server Check for a Valid Community ID 20 Check Wi
12. 4 From the calendars select the start from and end date to of the range You can select hours minutes seconds and AM PM You can also use the arrow buttons to scroll through the months and years 5 Click Search The Results List updates with a list of endpoints Now you can select an endpoint and view its report 39 Avaya VolP Monitoring Manager Reference See Also Advanced Search How to Use VolP Monitoring Manager Client About Detailed Reports and Summary Reports Interpreting the Values Using Detailed Reports and Summary Reports Search Dialog The Search dialog is where you set your search criteria for gathering endpoints You access the dialog from the Search button on the Endpoints tab or Edit gt Search search is based on the time period for the active endpoints This could be endpoints that were active in the last minute hour day or month or were active between a date range You can use the Advanced Search to run a search for a specific phone number SIP username network address or based on a QoS value Once you have entered the details you click the Search button A Search updates the Results List with the endpoints Then you can select an endpoint and view the report Search for Endpoints Date Time Sessions Active Inthe Last e From Mar 10 2005 8 16 13 PM Advanced gt gt Close See Also Advanced Search Run a Search View a Report Advanced Search
13. AVAYA Gateways also perform the task of mixing the media channels in a conference call A pair of Gateways can also be set up as an IP trunk 112 Glossary H HopAddress The Hop Address column in the Trace Route Table is the IP address of each network node in the trace route HopCount The HopCount column in the Trace Route Table indicates the hop number that is the position in the path node of the trace route HopTime The HopTime column in the Trace Route Table displays in milliseconds the round trip time of the trace route packet from the source to each path node in the trace route Interval The period during which the specified number of warnings must be received to trigger an alarm trap J Jitter Jitter is a measure of variance in the time it takes for communications to traverse from the sender application to the receiver as seen from the application layer or the difference between when a packet is supposed to be received and when it is actually received Jitter is sometimes described as the statistical average variance in delivery time between packets or datagrams Avaya VoIP Monitoring Manager reports Jitter in milliseconds Jitter Buffer Over Runs The number of jitter buffer over runs metric represents the number of times during a call the actual jitter exceeded the maximum size to which the jitter buffer is allowed to grow This metric is an 8 bit unsigned integer Jitter Buffer Under Runs The number of jitt
14. In the SNMP Service Configuration dialog type the IP Address of the network management system you want the traps to be sent and click Add The dialog closes From the SNMP Service Properties dialog click OK If the changes do not take effect immediately you may have to restart the SNMP Service restart either Service right click on it and select Restart from the context menu See Also Generating Traps amp Alarms Connect to Database When VoIP Monitoring Manager is first installed you need to connect it to the database You also need to perform this task if you decide to change to a different database for example you upgrade to a SQL Server database from the standard MSDE database This is explained in Migrate Data This setting is for both reading of monitor data and writing of RTCP data To connect to a database 1 22 From the VoIP Monitoring Manager server interface select File gt Connect to Database Installation Checklist Connect to SQL Database EH X Server Database Server pogo Database Authentication Login Name Password 2 Enter the Database Server Logon Password The database server name can be either a name or an IP address In either case it must be accessible on your network 3 Click OK See Also Unable to establish database connection error message Manage your licenses You must log into the WebLM ser
15. The Advanced Search enables you to search for endpoints matching a phone number SIP username network address or QoS value You can select one or more of the options and you can enter in more than one phone number or network address To Run an Advanced Search 1 From the Search dialog click Advanced Search If the Search dialog is not visible on the screen click Search to display the Search dialog 2 Check one or more of the checkboxes and or type a value in the fields If more than one item is selected the results returned will match all the parameters set E g Jitter gt 300 and RTT gt 350 for specified phone number 3 Click the Search button The Results List updates 40 Search for Endpoints Date Time Sessions Active Inthe Last Minute s Y From Mar 10 2005 8 16 13 PM To Mar 10 2005 8 16 13 PM lt lt Standard Search Close Advanced Options J Phone Number Matching _ SIP Username Matching _ Network Address Matching QoS Levels where Jittei v Round trip Time v Loss See Also Search for a Specific Phone Number Search for a Specific SIP Username Search for a Specific Network Address Search Using QoS Values Search for a Specific Network Address How to Client You can specify in your search to display endpoints that match an IP Address or hostname by entering the address or hostname in the Advanced Search options This
16. 42 68 Export Report Data 67 Export Result List 41 67 128 Run a Search 35 37 S SAT Configure IP Network Region Form 18 DAM s endet NN 71 Scales cae ttti osa uc a 63 64 Schema 100 Search Advanced Search 38 Altering Date Range of Reports 61 Gateway niin Aine ue dete us 64 Invalid Search Parameter 91 No Endpoints Matched the Search 92 Results List 31 RSVP Status Msi elang han 104 Run a Search 35 37 Search 32 Search 30 38 Search for a Specific Network Address 39 Search for a Specific Phone Number 40 Search Using Quality of Service QoS Values etn 41 Search se dS ELE IE 30 SEA eh naa diae toes 35 hana 37 CLIE c 38 Search Button ooooooWooWoWoW Woo 32 Search Dialog Advanced Search 38 Invalid Date 90 Invalid Search Parameter 91 Results List 31 Run a Search 35 37 Search Dialog 30 Search Dialog
17. 66 Check for a Valid Community ID VoIP Monitoring Manager Server Properties ace cemere 71 Windows SNMP Agent 95 Check for a Valid Community ID 20 Check Windows SNMP Agent is Installed and Running eee 19 Child Endpoint Difference Between Endpoint and Session 48 How Sessions Display in a Report 66 Results List cick oie eee peres 31 Client 120 Components of VoIP Monitoring Manager How to Start VoIP Monitoring Manager 33 79 How to Use VoIP Monitoring Manager 33 VolP Monitoring Manager Server 80 91 96 CON ou eit ares 27 Close All Reports 58 Close 58 Community ID Check for a Valid Community ID 20 VoIP Monitoring Manager Server Properties oooooooo Woo 71 Windows SNMP Agent 95 Windows SNMP Agent Connection Error E E E 94 Community ID ooooooW Wo Waka 20 Components of VoIP Monitoring Manager About RTOP 74 About Summary Reports 44 About VoIP Monitoring Manager 1 About VoIP Monitoring Manager Client 3 About VoIP Monitoring Manager Server 7 About VoIP Monitoring Manager Web a 5 RTCP Real Time Transport Control Protocol aan ai
18. Connection 30 Error 89 Status Bar seed 30 89 VoIP Monitoring Manager 27 VolP Monitoring Manager Server 80 91 96 Overview of VolP Monitoring Manager Client ES 33 P Packet Loss Jittet Ap bhn ena Than oe es 104 Round Trip Time RTT 74 Parent Endpoint Difference Between Endpoint and Session nama aah 48 How Sessions Display in a Report 66 Results List 31 Perceived Delay JIE ta Nan ek 104 Round Trip Time RTT 74 Phone Number Search 30 38 Search for a Specific Phone Number 40 Phone 40 Port Components of VoIP Monitoring Manager Invalid RTOP 96 Problems with Binding to Port 162 96 Set RTOP Port 97 SNMP AGENt ooooooooo Woo om Woo 95 VolP Monitoring Manager Server 80 91 96 POM Aa 96 Ports used by 96 Problems Binding to Port 162 96 Programs Components of VoIP Monitoring Starting VoIP Monitoring Manager Web Glient aic tete et 34 79 VoIP Monitorin
19. client uses the initialization VolPMonMgrClient ini These initialization files are located in the VMM installation directory NOTE The gateway alias configuration file must be located in the same folder as the VMM initialization file that is VolPMonMgrServer ini or VoIPMonMgrClient ini 46 How to Client About Dialog This dialog box shows the version of VMM the current license state that is whether you are using a valid license or you are running VMM in evaluation mode the number of licenses purchased the number of phones at the local server This number represents the phones that reported to VMM in the last 28 days This number will increase if you move phones for example change extensions or IP addresses In this case these phones appear to be new endpoints to VMM Since there is a 30 day grace period this will not be a problem the number of phones at the local server that exceed the license that is the number of phones that are unlicensed If greater than zero this number is displayed in red This can occur if you have only one monitor connected to the WebLM License Server and you have more phones stored in the database than licenses purchased the number of media gateways at the local server This number represents the media gateways that reported to VMM in the last 28 days the number of media gateways at the local server that exceed the license that is the number of media gateways that are
20. or its uses is displayed About menu You access the About menu from Help About The About dialog shows the version number for the VoIP Monitoring Manager Client This is useful to ensure that you are using the same version number for the VMM Client as the VMM Server Send us feedback To send us feedback or to suggest any improvements about this Online Help send an email to performance avaya com Support Details If you reguire further support details check the Avaya web site located at www avaya com for the most recent information From the main page navigate to the support page and search for VolP Monitoring Manager Installation Checklist Installation Checklist The VoIP Monitoring Manager Server VMM Server needs to be installed on the VoIP network Before you install the software you need to configure the Switch Administration Forms 1 Configure Switch Administrator forms You need to configure the System Parameters IP Options Form and the IP Network Region Form to send RTCP reports to the RTCP Monitor Make one port 1099 The VMM Client and Server communicate using Java Remote Method Invocation RMI and uses port 1099 as its default port on the machine running the VMM server If port 1099 is not available another port must be made available Check for Windows SNMP Agent The SNMP Agent must be installed for the VoIP Monitoring Manager Server to function You can check if the Windows SNMP Agen
21. s name 3 Click OK to save the changes The Connection in Progress dialog displays The VoIP Monitoring Manager Client starts connecting to the VoIP Monitoring Manager Server When the connection is made the Connection Status will display the network as being Ready If the connection to the VoIP Monitoring Manager Server is unsuccessful you will be prompted to check if the VoIP Monitoring Manager Server is available and to try again See Also Components of VoIP Monitoring Manager Troubleshooting Error Messages Run a Search The first action required when using the VoIP Monitoring Manager Client is to search for endpoints You can search endpoints active from a point in time into the past or between a date range You can also use the Advanced Search options to narrow the search based on phone number SIP username network addresses or QoS value Once you have completed your search the Results List updates with a list of endpoints where you select the endpoint from to view a report To Run a Search 1 Perform one of the following steps e Select Edit gt Search e Click Search on the Endpoints pane The Search dialog appears 2 From the Search dialog click the drop down arrow to select the time period for active endpoints The default is 1 minute but you can select hours days weeks or months 3 If you want to select a date range of active endpoints click From and click the calendar s drop down arrow to open the calendar
22. 32 32 32 32 41 41 41 41 52525252 144 4 61 561 61 61 135 27 7 170 31 31 31 31 135 27 67 143 51 51 51 51 135 27 67 143 135 27 67 143 fl 135 35 92 2 135 27 67 143 135 27 67 143 el 135 35 92 6 Routes from 135 27 67 143 to 135 27 66 55 Route Route 135 27 67 143 27 67 135 27 67 143 1 1 1 1 11 11 21 21 21 21 2222 42 12 22 22 22 22 3 3 3 3 13 13 23 23 23 23 4444 44 14 24 24 2424 5 5 5 5 1515 25 25 25 25 135 27 66 55 27 66 135 27 66 55 Ibone One 2 2 0 Connected to server ozkbarrett a1 10 2 0 110 License State Licensed To view a Trace Routes Media Gateway Link Report 1 From the System pane select an object or click the expanding icon and select a child endpoint that was in a session with the parent endpoint The Report button becomes available 2 Click Report The Media Gateway Link reports appear 3 Click the Trace Routes tab 58 How to Client See Also How to Use VolP Monitoring Manager Client Summary Media Gateway Link Report Detailed Media Gateway Link Report View a Report You can generate reports for endpoints and media gateways Endpoint Reports After you run a search you can view the report on selected endpoints and endpoints involved in session There are two types of reports Summary Reports and Detailed Reports To View the QoS Data for an Endpoint 1 From the Results List select an endpoint or clic
23. Cancel button you will be able to start VMM but you will only be able to use it for 90 days The Server Status area will indicate that VMM is operating in Evaluation mode and display the number of days remaining See Also License Server Administration Dialog About Licenses 84 Generating Traps amp Alarms Server Generating Traps amp Alarms You can set rules to generate Traps that notify you when the VoIP network QoS parameters have reached unacceptable levels You define the rules in the Trap dialog which has a tab for Call Traps and a Tab for System Traps You open the Trap dialog from the VoIP Monitoring Manager Server Edit gt Trap Settings You can set more than one rule for each type of trap and each rule can be made up of more than one condition When a rule has more than one condition they have a logical AND relationship i e they must all be satisfied before a trap is sent The RTCP Monitor generates a Trap to a pre configured Trap Manager when the RTCP Monitor experiences the conditions defined The Trap Manager is generally configured to be the Gateway Alarm Manager GAM or Network Alarm Manager NAM but any Trap Manager application can be used Traps can be set for Calls Sessions Systems Networks and Terminals endpoint VoIP Monitor Manager creates alarms traps based on two sets of rules e Call Alarms If a specified condition occurs anywhere in the system a trap is sent immediately e System Al
24. Detailed Report SIP Phone 135 27 10 10 m 80 100 2 00 CERT 4 20 101 00 2 40 1 0 0 00 0 Jitter ms Round Trip Time ms Loss Min 10 Avg 11 Max 12 Min 130 Avg 140 Max 150 Min 0 Avg 1 Max 2 Displaying data from Mar 8 2005 1 13 55 PM to Mar 8 2005 1 14 24 PM Searchfor datatrom Mar8 20055 57 13AM to Mar8 20055 57 13PM Export UpdateNow B 250 Connected to server ozkbarrett a1 10 2 0 110 License State Evaluation mode Operational days remaining 88 See Also About VolP Monitorin Components of VolP g Manager Monitoring Manager About Detailed Reports and Summary Reports Interpreting the Values Using Detailed Reports Starting VoIP Monitoring Manager Web Client Run a Search View a Report Interpreting the Values Using Summary Reports Interpreting the Values Using Detailed Reports The Avaya VolP Monitoring Manager Client can run as a Web application in a browser This is useful if you only have the server installed To run the Avaya VolP Monitoring Manager Client as a Web application the following reguirements must be met e The PC on which the Avaya VoIP Monitoring Manager Server software is installed must be running a Web server The Apache Web server is automatically installed on the server when the Avaya VoIP Monitoring Manager Server software is installed e The Web server must be configured to publish th
25. Error Messages Client Error Messages This part of help lists some common Client error messages that may occur as a result of mis configuration or incorrect usage See Also Components of VoIP Monitoring Manager Troubleshooting About Detailed Reports or Summary Reports Interpreting the Values Using Detailed or Summary Reports 91 Avaya VolP Monitoring Manager Reference Access Error If you receive the following error message you will need to change the java policy file using the policy tool provided by SUN The java policy file is located in the directory where you installed AVAYAW VolP Monitoring Manager Experienced Administrators should only make changes to this file This VoIP Monitoring Manager Client is not permitted to access hostname Please update the java policy file to give this client the necessary permission you will need to restart the client or select another host See Also Troubleshooting Graph Limit Reached If you receive the following error message then the number of reports opened has reached the VolP Monitoring Manager s limit Only ten reports can be displayed at once You will need to close some reports The reports for the selected endpoints could not be displayed as the limit on the number of reports displayed would be exceeded Please close some reports or select fewer endpoints and try again See Also Troubleshooting Help Could Not Be Displayed If you receive the following error messag
26. Interpreting the Values Using Summary Reports You interpret the Summary Reports by noting where us NS 4 the needle on the gauges is positioned for each of the QoS gauges When the needle is positioned in either Sie PER the yellow or red ranges it is indicating degradation in a A b the QoS The needle on the gauge shows the average values measured and the black inner arc shows the ja range of values These values also display ook d mad ie ji BNN band za below each gauge Mengapung Gata ews ZO Fic o 24 2003 28 122 0 aoe Gee deter 9 ist UI 559 64 Table of Values for Summary Reports How to Client Crackling static or intermittent delay could be reported Slight pause in the conversation at the lower end of the range to more lengthy delays at the top end of the range could be reported Jitter ms Round Trip Time ms Loss 0 to 50ms 0 to 180ms 0 to 10 Acceptable Acceptable Acceptable Conversation was No delay between each No drop out in conversation smooth endpoint 50 to 150ms 180 to 500ms 10 to 30 Warning Warning Warning Drop out and missing parts of the conversation could be reported Not Acceptable Not Acceptable Not Acceptable See Also About Detailed Reports About Summary Reports About Session Proper
27. Messages ooooooo oom 95 Windows SNMP Agent Connection Error 94 U Unable to establish database connection 99 Understanding Detailed Reports About Detailed Reports 46 Detailed Session Report 50 Interpreting the Values Using Detailed Reports mein 62 Understanding Detailed Reports 46 Understanding Summary Reports About Summary Reports 44 Interpreting the Values Using Summary Reports ulcere 62 131 Avaya VolP Monitoring Manager Reference Summary Session Report 49 Understanding Summary Reports 44 Unknow Endpoint in report 91 Unknown Error Error 89 Unkrowr Error tait 94 Update All 60 Update Report 59 Using Client How to Start VoIP Monitoring Manager 33 79 Installing VoIP Monitoring Manager Server Need mG etal Sata ee at tat 17 VoIP Monitoring Manager Client 27 VoIP Monitoring Manager Server 80 91 96 Using Client ooooWoWoW Woo 33 Using Server How to Start VoIP Monitoring Manager 33 79 Installing VoIP Monitoring Manager Server PER ca dde eee ea NN Pn 17 Starting VoIP Monitoring Manager Web A E BN 34 79 VoIP Monitorin
28. SNMP Agent Connection Error an eat ad thee Ali ACA 94 Connection Wa 30 Connection sss 37 Connection Status Status Bar ege pi 30 Connection Status 30 Copy Starting VoIP Monitoring Manager Web Clienla ssi not ooo sies 34 79 GODY menang nanda ian nasa 58 Could Not Communicate with the Windows SNMP Agent Windows SNMP 95 Windows SNMP Agent Connection Error E IEEE 94 Index Could Not Communicate with the Windows SNMP AGENt oooooooWo Wo W W Wo 98 Could Not Resolve Host Name 89 VolP Monitoring Manager Server 80 91 96 Could Not Resolve Host Name 95 Creating Reports with Exported Data 42 68 D Data How Sessions Display in a Report 66 Mul 104 ea 23 No Data is Displaying 91 No Endpoint Data Available 91 No Endpoints Matched the Given Search E E 92 Round Trip Time RTT 74 Summary Data 75 View a 35 58 Dalai ERE 23 Data 75 Data Stored enne 75 75 Database Sc
29. accumulated The RTCP Monitor periodically checks to see if the defined interval has expired It counts the number of warnings recorded during this interval If it has reached the defined threshold then a System Alarm is generated To generate an Alarm as soon as the thresholds are reached use an interval of zero 0 The system alarm can be based on any combination of jitter delay RTT or packet loss Example This example shows values entered into the Trap dialog These values would result in a warning being logged at the end of the call if at any time during the call the jitter gt 45 or the loss gt 4 If the number of warnings logged in any 24 hour period exceeds 100 as defined in the System s No of Warnings column then a system trap is sent Click the tabs in the image for more information 87 Avaya VolP Monitoring Manager Reference Trap Threshold Settings ofwarnings Interval System 100 1 Days Terminal 50 1 Days o See Also Generating Traps amp Alarms Call Traps Terminal Traps Configure SNMP Service for Sending Traps 88 Generating Traps amp Alarms Server Terminal Traps A Terminal Trap also called a Terminal Alarm is where a trap has been triggered because the number of Warnings for any one terminal endpoint has exceeded the defined threshold The Trap is defined in the Trap Dialog You can set Traps for each of the Q
30. angan epe 99 Starting VoIP Monitoring Manager Web Gen dette ee aan 34 79 VolP Monitoring Manager Server Properties oooooooo oo 71 Windows SNMP Agent 95 Components of VoIP Monitoring Manager 9 Configure AVAYA Switch Administration Forms Configure IP Network Region form 18 Generating Traps amp Alarms 83 Configure 23 Configure IP Network Region form Generating Traps amp Alarms 83 Configure IP Network Region form 18 Configure SNMP Service For Sending Traps Generating Traps amp Alarms 83 Configure SNMP Service For Sending un Configure System Parameters IP Options etre ie torto 19 Connect to 22 Connect to New Server Host Name Server dialog 23 Starting VoIP Monitoring Manager Web T ES 34 79 Connect to New Server 37 Connect to RTOP Monitor 81 Connection Could Not Resolve Host Name 95 Error 89 How to Start VoIP Monitoring Manager 33 79 SNMP Service 98 Starting VoIP Monitoring Manager Web Client nak an merasa nang 34 79 Troubleshooting 89 Windows
31. be configured to let these packets through See Also Problems Binding to Port 162 99 Avaya VolP Monitoring Manager Reference Problems Binding to Port 162 When installing the VoIP Monitoring Manager the Windows SNMP Service and the Windows SNMP Trap Service are also installed As the Windows SNMP Trap Service opens Port 162 it is possible that it is bound to it The Windows SNMP Service is required by the VoIP Monitoring Manager to run the RTCP Monitor but the Windows SNMP Trap service is not required To prevent the Trap Service from starting automatically and therefore binding to Port 162 set the Trap Service properties to manual at startup To Set the Trap Service Startup to Manual 1 From Windows select Start Settings Control Panel Double click Administrative Tools to open it Double click Services shortcut to open it From Services scroll down to SNMP Trap Service to select it From SNMP Trap Services Properties dialog click Stop 2 3 4 5 Right click SNMP Trap Services select Properties 6 7 Select Startup drop down arrow and select Manual 8 Click OK and close all open folders See Also Troubleshooting Configure SNMP Service for Sending Traps RMI Registry Error If you receive any of the following error messages then the VoIP Monitoring Manager Server is unable to start and you will need to reboot the machine running the VoIP Monitoring Manager Server Problem with RMI Registry E
32. deselect the checkbox on the View menu See Also Connection Status Update System View To update information displayed on the System pane click Update System View icon as shown above This icon is located on the Tool Bar and the menu option can be accessed from View gt Refresh System View See Also System Pane Summary Media Gateway Link Report Detailed Media Gateway Link Report Trace Routes Media Gateway Link Report About Summary Reports or Detailed Reports Interpreting the Values Using Summary Reports or Detailed Reports 45 Avaya VolP Monitoring Manager Reference Configure Friendly Names for Gateways By default VMM provides an IP address when available for each gateway To make it easier to identify gateways you can assign an alias a friendly name for each gateway When assigned the alias for a gateway will be displayed in the Label column on the System pane You can assign aliases on e aper server basis If you configure aliases on a per server basis the aliases will be displayed on all VMM clients that access that VMM server e aper client basis If you configure aliases on a per client basis each VMM client will use its own aliases for the gateways Even though each VMM client will view the same gateways each VMM client will have its own alias for each gateway e both a per server basis and a per client basis If you configure aliases on both a per server basis and a per client basis the VMM client wil
33. e Jitter ms Round Trip Time ms Loss Max Jitter Jitter Buffer Overruns 0 Jitter Buffer Underruns 0 Jitter Buffer Delay lo Largest Sequence Jump Number Sequence Jumpso TTL lo Largest Sequence Fall o Number Sequence Falls b ce e ie iie ISTE ETE Tc e CEEC Em lol 4 ir ir ce 4 J Cn bn oe Es Tie is Toe is Toe Tie AD Tie Sie e BI J See Also About Summary Reports or Detailed Reports Interpreting the Values Using Summary Reports or Detailed Reports 62 How to Client Altering Date Range of Reports You can edit the date range that displays on an individual report This enables you to zoom in or out on a time period and see more or less of the detail If you select smaller date range then you will see more data on the graph If you select a longer date range then you will see less detail Displaying data from Jul 3 2002 1 23 10 PM to Jul 9 2002 3 29 29 PM Search for data from 1 2002100447 AM to 17 2002 10 04 47 Apply To Alter the Date Range 1 From the report click the Search data from and the to drop down arrows to access the calendars You can click on the day and use the arrow buttons to scroll through AM PM seconds minutes hours months and years 2 Click Apply The Report updates with the QoS data for the adjusted date range Se
34. edi dtes 69 Export Report Data one session ooooo WooWo WooW WWW Wo WWW Wo Wanna 70 Creating Reports with Exported Data ooooooo o Woo oWoWoWo oWoW Wc WWW 71 Overview of VoIP Monitoring Manager Server ooooWoWooWoo WWW WWW WWW Wo 73 VoIP Monitoring Manager Options ooWooWooooWo Wo WoW Waka 73 About RTGP MONItOF eere ea nun Inna aa tai 77 Components of RUT Lia ia aa iae sunan San 77 Activity MONItOF ea cic cf aer ena beban asa anang 78 Aboutthe Database ci rei tenunan P engan an ea 78 Data Storage Limits and Management ooooooooWoW oo Woo WWW WWW 78 Storage 79 License Server Administration Dialog ooooWo sse 79 AboutDlalog dne npa Le 80 Getting Started with VoIP Monitoring Manager Server ooooo WoWo Wo WWW Woo 81 Starting VoIP Monitoring Manager oo ooWoWoWooWoWoWoWcoW mma 81 Starting VoIP Monitoring Manager Web Client 82 Monitoring Server Status ooooooooWoWoW Wo ooW W WWW anna 83 Connect to RTOP Monitor oW Wanna 83 Changing the RTOP Listen Woo Wo WWW mma 84 Avaya VolP Monitoring Manager Reference Connecting to the License Server ooooco WoWo W oo Wo WWW WWW eee 84 Generating Traps amp Alarms Server oooocooWooWoWoW oo enne nennen nnne ener 85 Generating Traps amp Alarms ooooWoWo Woo WWW esent en 85 R
35. is useful for narrowing your search to a limited number of results displaying in the Results List You can enter A range of IP addresses such as 123 4 122 122 123 4 122 225 A list of addresses that are separated by commas such as 123 4 102 120 223 4 122 122 belibot mycomputer com A part of the IP address you can use an asterisk as a substitution For example if you enter 123 225 it will find all addresses that start with 123 and end with 225 such as 123 4 122 225 and 123 4 190 225 A part of the name such as belibot for belibot mycomputer com However in this situation the search will only find hostnames in the same domain 41 Avaya VolP Monitoring Manager Reference See Also Advanced Search Search for a Specific Phone Number Search for a Specific SIP Username Search Using Quality of Service QoS Values Search for a Specific Phone Number You can specify in your search to display endpoints that match a specific phone number by entering in the phone number in the Advanced Search options This is useful for narrowing your search to a limited number of results displaying in the Results List You can e Enter commas to separate numbers e g 9835 9872 If you include spaces between numbers VoIP Monitoring Manager will remove them So if you enter 9835 9822 9872 VoIP Monitoring Manager will remove the space between 9822 and 9872 and then search for 9835 and 98229872 e Use dashes to specify a r
36. left column to expand the parent endpoint and show the child endpoints ParticipantID The ParticipantID column assigns a unique identifier to each participant the exported file Each exported session has two participants The exported data contains three sets of data This data is listed in three separate tables that are separated by a blank row Session Table Time varying Data Table and the TraceRoute Table For every session a participant was involved in there will be a unique pair and ParticipantID enabling you to associate the session data time varying data and the trace route data as belonging to that participant in a specific session Use the ParticipantID to identify the participant in each table to analyze the data Payload Payload refers to the contents of a packet In RTP it is encoded audio that is the user data of a packet The payload identifies which codec is being used Perceived Delay Perceived delay is the total effect RTT and Jitter have on a phone user s conversation 114 Glossary QoS Refer to Quality of Service Quality of Service QoS is the measure of the level of quality that a service requires or receives The VoIP Monitoring Manager monitors and displays the 3 main factors that determine the quality of VoIP calls These factors are Jitter Round Trip Time and Packet Loss On the Summary Report each of the three factors display as a separate gauge R RcvriPAddr The RevriPA
37. on an endpoint report is an aggregation of all the sessions that are active at this endpoint Single Endpoint Reports Show Multiple Sessions Some endpoints such as media gateways can participate in multiple concurrent sessions so a high value on a single endpoint report indicates that one or more of the sessions is was experiencing degradation of guality It does not indicate which session Session Reports Display Endpoints for Only that Session In contrast report showing both endpoints involved in the session displays the data as experienced by both endpoints for that session only To isolate problems you need to narrow your search by either searching for a specific QoS value or altering the date of the report See Also View Sessions in a Report About Detailed and Summary Reports Interpreting the Values Using Detailed Reports and Summary Reports 52 How to Client Summary Session Report A session displays in a Summary Report as shown in the image The parent endpoint involved in the session displays in the top report with the child endpoint below EINE Jitter ms Round Trip Time ms Loss 0 Min 2 Avy 8 7 Min 1250 Avy 373 Max 384 Min o 3 Max 33 Unknown 1 2 3 4 1 2 3 4 Bn 80 5 20 40 0 Jitter ms Round Trip Time ms Loss it No Data No Data Ho Data Displaying data trom Jan 17 2003 75653 Jan TZ 2003 7 57 49 Search for data
38. report but in this situation none will be received before the call ends Endpoints are identified by data that they send in RTCP packets Hence if no packet is received at least one of the session participants cannot be identified The report shows unknown endpoint Calls that do not generate one or more RTCP packets are reported as having the default duration of five seconds The actual call may have been longer up to 10 or 15 seconds Even if one RTCP packet is generated during a short call it could be lost due to other environmental factors For example one participant might have silence suppression enabled with the packet sent during the suppression period See Also Troubleshooting No Data is Displaying on a Report About Detailed Reports and Summary Reports No Endpoints Matched the Search If you receive the following error message then it could be due to one of the situations as described No endpoint matched the given search e There are no endpoints reporting to the RTCP Monitor or the chosen VoIP Monitoring Manager Server e The calls are active but since no data is being sent to the RTCP Monitor the ip network region form and the system parameters ip options form for the Avaya voice system are not configured correctly e There were no endpoints that matched the QoS parameters in the search e There were no endpoints that matched the search for phone number SIP username Network Address or date range as spe
39. search you can view the report on selected endpoints and endpoints involved in a session There are two types of reports Summary Reports and Detailed Reports To View the QoS Data for an Endpoint 1 From the Results List select an endpoint or click the expanding icon and select a child endpoint that was in a session with the parent endpoint The Report button become available 2 Click Report The Report dialog opens Media Gateway Link Reports From the System pane you can select a media gateway and click the Report button to view an aggregated report of all the VoIP sessions over the selected link There are three types of reports Summary Media Gateway Link Report Detailed Media Gateway Link Report and Trace Routes Media Gateway Link Report See Also How to Use VoIP Monitoring Manager Client About Detailed Reports and Summary Reports Interpreting the Values Using Detailed Reports and Summary Reports 38 How to Client Connect to New Server The Connect to New Server option enables you to change the server that the VoIP Monitoring Manager Client is connecting to so that you can analyze endpoints that are reporting to a different server This option is not available when using the VolP Monitoring Manager Web Client To Change the VolP Monitoring Manager Server 1 Select File gt Connect to New Server The Host Name Server dialog opens 2 From the Host Name Server dialog type in the VoIP Monitoring Manager Server
40. separated value csv file by using the Export button located on the Report dialog Only the data from the selected report is exported i e data that matches one session rather than a summary for multiple session The recommended spreadsheet is Excel Exporting the data to Excel enables you to manipulate the data so you can create your own statistical reports Click this link to see an example Adobe Acrobat 5 or later required the page has been split into three because of its width You can use the sorting counting and calculation features of Microsoft Excel to create your own reports from this raw data The data exported is divided into 3 tables e Session Table e Time varying Data Table e Trace Route Table 70 How to Client To Export Data from the Report Dialog 1 Click the Report button located on the Report dialog A Save dialog opens 2 Navigate to a folder 3 In the File name field type a name for the file 4 Click Save as The file saves with the CSV extension 5 From the spreadsheet program open the file From here you can build your own report Microsoft Excel only handles 65 536 rows of data If you need to export more data you will need to write a script that allows you to export more data or you could try exporting it to a database program such as Access See Also Export Results List Creating Reports with Export Data Some Fields Are Blank in the Exported Data Creating Reports wi
41. the conversation At low levels poor voice quality would result At high levels the conversation becomes unintelligible Packet Loss can result from line congestion 98 Troubleshooting General Server Error If you receive the following error messages then you either need to reboot the machine and restart the VoIP Monitoring Manager Server or contact customer support Unknown error starting server Try rebooting Please contact customer support if this error continues Server exiting See Also VoIP Monitoring Manager Server Error Messages Components of VoIP Monitoring Manager Invalid RTCP Port If you receive the following error messages then the number entered in the RTCP Listen Port field in the VoIP Monitoring Manager Options is not valid Enter a number in the range of 1 65535 Please enter a port in the range 1 to 65535 See Also VoIP Monitoring Manager Options VoIP Monitoring Manager Server Error Messages Components of VoIP Monitoring Manager Ports used by Server The following ports are used Port Function 161 SNMP Service listens on this port 162 SNMP Trap service listens on this port Required on the machine running the trap collector if you are collecting traps 1099 RMI registry runs on this port 5005 RTCP Listen port Endpoints send RTCP to the VMM server on this port If any of the IP endpoints are on the other side of a firewall from the VMM server the firewall needs to
42. the required DLL files from the installation CD to the required directory Correct operation If the service starts normally the following information is displayed in Application section of the Window Event Viewer e Informational event with ID 500 You are using RtoMib dll version 3 0 x the text shown in italics in this message may vary depending on the version of VoIP Monitoring Manager that is installed e Event Properties with Event ID 500 The Avaya RTCP Monitor has started successfully 101 Avaya VolP Monitoring Manager Reference SNMP Service Error If you receive any of the following error messages then it is possible that the Windows SNMP Agent is not running or an incorrect SNMP Community ID or an ID without read access is being used You can restart the VoIP Monitoring Manager Server Could not communicate with the SNMP Agent Please ensure the Agent is running and that the correct Community ID is being used If further problems are encountered try running the VoIP Monitoring Manager Server installation again SNMP problem encountered This probably indicates that the SNMP Agent part of the VoIP Monitoring Manager Server installation is corrupted Please re run the VoIP Monitoring Manager Server installation again The VoIP Monitoring Manager Server cannot function correctly until this is fixed Server exiting See Also Check for a Valid Community ID VolP Monitoring Manager Server Error Messages VolP Monitoring
43. to run a search for a specific phone number SIP username network address or based on a QoS value Once you have entered the details you click the Search button A Search updates the Results List with the endpoints Then you can select an endpoint and view the report Search for Endpoints Date Time Sessions Active intheLast Minutets From Mar 10 2005 8 16 13 10 2005 8 16 13 See Also Advanced Search Run a Search View a Report 31 Avaya VolP Monitoring Manager Reference Results List The Results List shown in this image displays a list of endpoints that are a result of the Search You can toggle the display of the Results List by unchecking the option from View gt Results You can also use shrink and expand the pane by pointing your mouse at the right side edge and drag the edge to the desired size System Endpoints 3 Address 135 27 22 22 Enter New Search Search SIP Us Start Date End Date lcolin 135 27 10 10 10 2 0 396 10 20 87 nandor 6 631 0 2 0 12 Report The Results window may contain the following icons ateway Bip phone SS Avaya IP Softphone Avaya SIP Softphone See Also VoIP Monitoring Manager Client 32 Overview of VolP Monitoring Manager Client View Tool Bar You can toggle the display of the Tool Bar in th
44. type values SNMP Settings Dialog The SNMP dialog contains the Community ID field which is an RTCP Monitor property as defined for your Windows SNMP Agent The SNMP dialog allows you to configure the community IDs to be used so that the server can communicate with the SNMP agent The SNMP Community ID must have read and write privileges To check this setting or create other IDs refer to Check for Valid Community ID For more information about the SNMP dialog click the Community ID field on the following image SNMP Configuration X SHMP Community ID Enter a string that has SNMP read and write permissions This Field may nat be left blank SHMP Community ID private Cancel Apply Help 73 Avaya VolP Monitoring Manager Reference Data Storage Tab The Data Storage tab allows you to configure data storage options For more information about the Data Storage tab click the Storage Options area on the following image emen Heb 74 Overview of VolP Monitoring Manager Server RTCP Tab The RTCP tab contains the RTCP Listen Port field that matches the port configured in the telephony Switch Administration Forms SAT You can also configure the RTCP listen port and generate a trap based on inactivity For more information about the RTCP tab click the Listen Port and Activity Monitor fields on the following image mov 75 A
45. will increase if you move phones for example change extensions or IP addresses In this case these phones appear to be new endpoints to VMM Since there is a 30 day grace period this will not be a problem e the number of phones at the local server that exceed the license that is the number of phones that are unlicensed If greater than zero this number is displayed in red This can occur if you have only one monitor connected to the WebLM License Server and you have more phones stored in the database than licenses purchased e the number of media gateways at the local server This number represents the media gateways that reported to VMM in the last 28 days e the number of media gateways at the local server that exceed the license that is the number of media gateways that are unlicensed If greater than zero this number is displayed in red This can occur if you have only one monitor connected to the WebLM License Server and you have more media gateways stored in the database than licenses purchased Each VMM RTCP monitor periodically checks the number of endpoints it knows about and requests renews the licenses for them If there is more than one RTCP monitor and the total number of endpoints known exceeds the number of licenses the RTCP monitor that requests licenses first will get its licenses The RTCP monitor that requests licenses last will be denied licenses If you enter the 30 day grace period because license limits were e
46. 4 Select the Security tab The VoIP Monitoring Manager Options must have a Community ID from the list of Community Names 20 SNMP Service Properties Local Computer General Log On Recovery Dependencies Agent Traps Security Send authentication trap Accepted community names public READ ONLY fred READ ONLY bloggs READ WRITE Add Edit Remove Accept SNMP packets from any host Accept SNMP packets fram these hosts Add Edit Remove Cancel Apply Installation Checklist 5 Adda public ID with Read and Write privileges if one does not already exist or is not available for use by VolP Monitoring Manager 6 Click OK See Also VolP Monitoring Manager Options Components of VoIP Monitoring Manager 21 Avaya VolP Monitoring Manager Reference Configure SNMP Service For Sending Traps To send Traps you need to configure the SNMP Service To Configure Windows SNMP Agent for Sending Traps 1 2 3 4 5 8 Click Start gt Settings gt Control Panel gt Administrative Tools gt Services Scroll down and select the SNMP Service Right click on SNMP Service and select Properties from the context menu Select the Traps tab Type the community name that is configured on the network management system where trap messages will be sent and click Add to list In the Trap destinations area click Add The SNMP Service Configuration dialog displays
47. 9 Round Trip Time RTT 74 RSVP Status 104 Troubleshooting 89 Windows SNMP Agent 99 Graph Limit Reached 90 H Help Could Not Be Displayed 90 Help ICOM 13 Host Name Connect to a New Server 37 Could Not Resolve Host Name 95 Host Name Server dialog 23 Search Dialog 30 38 Troubleshooting 89 Host NaMe i ioo Wc W mana 23 Host Name Server dialog 23 How Sessions Display in a Report About Detailed Reports 46 About Summary Reports 44 Detailed Session Report 50 Difference Between Endpoint and Session 48 Summary Session Report 49 How Sessions Display in a Report 66 How to Check for a Valid Community ID 124 VoIP Monitoring Manager Server Properties ooooooooWooo 71 Windows SNMP Agent 95 How to Check for a Valid Community ID 20 How to Start VoIP Monitoring Manager 33 79 How to Use VoIP Monitoring Manager Client R n a Search ien tits 35 37 View a
48. A E RENA AN aa 104 Real Time Transport Control Protocol FUE GP i tact me coit ee 99 RMI Registry 97 Round Trip Time RTT 74 RSVP Status 104 ema 9 SNMP Service 98 VoIP Monitoring Manager Client 27 VoIP Monitoring Manager Server 80 Windows SNMP Agent 95 Window Menu Arrange ICONS ooooo WooWoWoW Wo 64 Arrange the Reports on the Screen 65 134 Cascade 66 Close All 58 Close Report 58 Maximize 64 Minimize the Reports 66 Tile 65 Tile 65 Window 64 Windows SNMP Agent Check for a Valid Community ID 20 Check Windows SNMP Agent is Installed and RUNNING oooooWooW mm 19 Components of VoIP Monitoring Manager ERAS 21 Could Not Communicate with the SNMP Agent asma anta 98 Set RTOP Port 97 SNMP Service 98 VoIP Monitoring Manage
49. Avaya VolP Monitoring Manager Reference 14 300614 Issue 1 June 2005 Table Of Contents About VoIP Monitoring Manager oooooo WoWoWoWoWo WoW WWW ana 1 Search for Endpoints Aan en aa e epa ue p Ee bed 1 MIGW REOS nan En na na EA an 1 Generate Automatic Alarms oooooWoWoWoWooWoWoWW Wo mana 1 SEC ASC ee 1 About VoIP Monitoring Manager Client o oooooooWoW oo Woo WWW 3 SES AISO EEEE E 3 About VoIP Monitoring Manager Web Client oooo oWoW oo 5 S660 aii anna NN MEN EN RN ANN a 5 About VoIP Monitoring Manager 5 WWW Jaana 7 S66 AISO nan Be nana angan n atau ana ob aa dana 7 Components of VoIP Monitoring Manager oocooWoWo Wo WWW W WWW amanakaaananan 9 S66 Ata amat unggah 9 About LicenSeS design tere te itenim 11 Help rui adii meii 13 Whats this help u cet tt batu tukang tere ec e een gie prece 13 Gontext sensitiv help uo ea eroe ie rh a race eere a are angan 13 About Menu ce 13 Send us feedDackl 2 pitt n e aa batas menahan 13 Support Detalls 1 2 2 1 pete Iro Eee dee ttem Ip Ete doo a Ie Naa aa 15 installation Checklist abe an ch eben 17 Installation Checklist angan aan 17 Configure IP Network Region fOTM oo WoWoWooWoWoW Wanna 18 Configure System Paramete
50. Error Message Access Eio ioo eee aman 89 Could Not Communicate with the SNMP Agent ciii auta aki 98 Could Not Resolve Host Name 95 General Server 95 Help Could Not Be Displayed 90 Invalid Bounds Loss Report Properties Dialog eeepc 90 Invalid Date Range 90 Invalid RTOP 96 No Data is Displaying on a Report 91 No Endpoint Data Available 91 No Endpoints Matched the Search 92 Report Limit Reached 90 RMI Registry 97 Server Already Running 99 Server 92 Server Version 93 Set RTOP Port 97 SNMP Service 98 Troubleshooting 89 Unknown Error eessesesss 94 VoIP Monitoring Manager Server Error Messages oo mmm man 95 Windows SNMP Agent Connection Error EE 94 Windows SNMP Agent is Not Running 99 Error Message 89 Error Message 95 Error 89 EXG6l 41 67 Export Report Data Create Statisti
51. Manager Options Server Already Running If you receive the following error messages then you have tried to open more than one VolP Monitoring Manager Server on the same machine Click Ok on the error message dialog to close this dialog and close the second instance of the Monitoring Manager There is an instance of the Avaya VoIP Monitoring Manager Server already running See Also VolP Monitoring Manager Server Error Messages Unable to establish database connection This message is displayed when you make an unsuccessful attempt to connect VoIP Monitoring Manager server to a database Any of the following conditions can cause this error to be displayed e The database server name is incorrect or the IP address is incorrect or is not accessible on your network e The ID is incorrect for the database e The password is not correct The full message is Unable to establish database connection s using specified credentials Please check the database server name user name and password 102 Troubleshooting Windows SNMP Agent is Not Running If you receive this error message then you will need to check that the SNMP Service is installed and running Windows SNMP Agent is Not Running See Also VolP Monitoring Manager Server Error Messages VolP Monitoring Manager Options Reference Information Characteristics of RTCP Error data is derived from RTCP as follows e RTCP provides support for real time conferencing fo
52. P Monitoring Manager Components of VolP Monitoring Manager VolP Monitoring Manager Server Error Messages Configure IP Network Region form There are two Switch Administration Forms SAT that need to be configured to send RTCP reports to the RTCP Monitor These forms are called the ip network region form and the system parameters ip options form Configuration for the ip network region form e Setthe RTCP Reporting Enabled field to y yes e Set Use Default Server Parameters field to yes This indicates that this network region uses the default values specified previously on the system parameters ip options form as well 1 2 3 4 5 8 7 8 9 10 11 12 13 14 15 16 17 18 19 IP NETWORK REGION Region 1 Location Authoritative Domain _____________ Name Intra region IP IP Direct Audio MEDIA PARAMETERS Inter region IP IP Direct Audio Codec Set IP Audio Hairpinning y UDP Port Min UDP Port Max RTCP Reporting Enabled y DIFFSERU TOS PARAMETERS RTCP MONITOR SERVER PARAMETERS Call Control PHB Value Use Default Server Parameters y Audio PHB Value Video PHB Value 862 1P Q PARAMETERS Call Control 882 1p Priority Audio 882 1p Priority 5 H 323 IP ENDPOINTS H 323 Link Bounce Recovery j Idle Traffic Interval sec Keep Alive Interval sec Keep Alive Count 5 AUDIO RESOURCE RESERVATION PARAMETERS RSUP Enabled Why you might not want to use the default para
53. Set RTOP Port 97 SIZGu ee 75 SNMP Agent Check for a Valid Community ID 20 Components of VoIP Monitoring lica 129 Avaya VolP Monitoring Manager Reference Configure SNMP Service For Sending 21 Could Not Communicate with the Windows SNMP Agent 98 Set RTOP Port 97 SNMP Service 98 VoIP Monitoring Manager Server Properties ooooooooo om 71 Windows SNMP 95 Windows SNMP Agent Connection Error 94 Windows SNMP Agent is Not Running 99 SNMP Agent ooocoooWoWoWooW Woman 95 SNMP Connection Error Check for a Valid Community ID 20 Error 89 Windows SNMP Agent 95 Windows SNMP Agent is Not Running 99 SNMP Connection Error 94 SNMP Service Error Windows SNMP Agent 95 Windows SNMP Agent is Not Running 99 SNMP Service 98 Some Fields Are Blank in the Exported Data ER 94 Starting VoIP Monitoring Manager Components of VoIP Monitoring Manager A A 9 How to Use VolP Monitoring Manager aan 33 Installing VoIP Monitoring Manager Server
54. a Gateway Link report Jitter RTT Loss Max Jitter Jitter Buffer Overruns Jitter Buffer Underruns Jitter Buffer Delay Max Sequence Jump Number Sequence Jumps TTL Max Sequence Fail Number Sequence Fails 55 Avaya VolP Monitoring Manager Reference 3 Avaya VoIP Monitoring Manager Client File Edit View Window Help we su Wal he System Endpoints 135 27 67 148 to 135 27 67 170 Nune EA 10 2 0 9 Ig 135 27 67 170 8102223 9 13527565 135 27 67 170 02135276655 21 35 27 67 143 0352767148 eri 0352767170 135 35 922 135 35 926 Max Jitter Jitter Buffer Underruns 30 40 59 30 40 c Number Sequence Jumps 30 40 c Max Sequence Fall Number Sequence Falls Displaying data from Feb 10 2005 9 18 49 AM to Feb 10 2005 10 18 49 AM K a Connected to server ozkbarrett a1 10 2 0 110 License State Licensed To view a Summary Media Gateway Link Report 1 From the System pane select an object or click the expanding icon and select a child endpoint that was in a session with the parent endpoint The Report button becomes available 2 Click Report The Media Gateway Link reports appear 3 Click the Summary tab See Also How to Use VolP Monitoring Manager Client Detailed Media Gateway Link Report Trace Routes Media Gateway Link Report About Summary Repor
55. a VolP Monitoring Manager Client can run as a Web application in a browser This is useful if you only have the server installed To run the Avaya VolP Monitoring Manager Client as a Web application the following reguirements must be met e The PC on which the Avaya VoIP Monitoring Manager Server software is installed must be running a Web server The Apache Web server is automatically installed on the server when the Avaya VolP Monitoring Manager Server software is installed e The Web server must be configured to publish the file to the following VoIP Monitoring Manager installation path C Program Files Avaya VoIP Monitoring Manager jars ClientApplet htm e The PC you will use to access the Avaya VoIP Montoring Manager Server must be able to connect to the VMM server via a Web browser and have the following software installed e Microsoft Internet Explorer 6 or later e SUN Java 2 Runtime Environment SE v1 4 2 06 For more information see the topic About the VoIP Monitoring Manager Web Client To Start Web Client e From your browser type in the following url Http VMMServerMachineName VoIPMonMgr ClientApplet html VMMServerMachineName the machine running the VMM Server This url points to the machine running the VMM Server If you do not have the Sun Java Plug in installed you are prompted to install it To exit the Web Client just close the browser There are limitations in using the VMM Web Client These are imposed by the
56. ager Client it attempts to connect to the VoIP Monitoring Manager Server The results of this connection are displayed in the Status Bar Some of the possible connection icons are as follows m G Ready The VoIP Monitoring Manager Client is connected to the VoIP Monitoring Manager Server Bl Not connected to server The VoIP Monitoring Manager Client is not connected to the VoIP Monitoring Manager Server Display in Status Bar When you connect to a new VoIP Monitoring Manager Server a message displays in the status bar as shown below ea sss Connected to server localhost 127 0 0 1 See Also How to Use VolP Monitoring Manager Client Components of VolP Monitoring Manager Status Bar The Status Bar is the area of space at the bottom of the VoIP Monitoring Manager Client showing the Connection Status You toggle the display of the Status bar either by clicking on its icon on the Tool Bar or select deselect the checkbox in the View menu See Also VolP Monitoring Manager Client 30 Overview of VolP Monitoring Manager Client Search Dialog The Search dialog is where you set your search criteria for gathering endpoints You access the dialog from the Search button on the Endpoints tab or Edit gt Search search is based on the time period for the active endpoints This could be endpoints that were active in the last minute hour day or month or were active between a date range You can use the Advanced Search
57. anagement the Apache web server will already be installed and running If you choose to run the Apache web server the VMM installation will assist with configuration The machine running the VMM Web Client needs to have the Sun Java Plug in installed to run the Web Client Configure the web server to publish the file to the following default install path C Program Files Avaya VoIP Monitoring Manager jars ClientApplet htm If you run the web client you will not have access to all the functionality available in the application This includes features such as copy and connect to a new server For more information see Starting VoIP Monitoring Manager Web Client See Also Components of VolP Monitoring Manager Starting the VoIP Monitoring Manager Web Client Web Client Displaying Incorrect Time About VoIP Monitoring Manager Server The VoIP Monitoring Manager Server acts as a proxy between the VoIP Monitoring Manager Client and the VoIP Monitoring Manager RTCP Monitor The main purpose of the VoIP Monitoring Manager Server is to reduce the amount of traffic to the VoIP Monitoring Manager Client by performing large data downloads and extensive processing of the MIB data stored on the RTCP Monitor The VoIP Monitoring Manager Server can reside on the same PC as the RTCP Monitor See Also Components of VoIP Monitoring Manager Starting the VoIP Monitoring Manager Components of VoIP Monitoring Manager The VoIP Monitoring Manager VMM applicat
58. and the error can be fixed An unknown error occurred Please contact customer support if this error continues See Also Troubleshooting Web Client Displaying Incorrect Time The Web Client will display an incorrect time if you have the JRE 1 4 01 installed It is recommended that you use the Sun JRE 1 4 2_06 that is supplied with the VoIP Monitoring Manager installation See Also Starting the VoIP Monitoring Manager Web Client Windows SNMP Agent Connection Error If you receive the following error message then VoIP Monitoring Manager Server is not connected to the Windows SNMP Agent If you were viewing a report you will need to open another report or run a search You may also need to check that the Windows SNMP Agent is installed and running on the VoIP Monitoring Manager or check the VoIP Monitoring Manager Options has a correct SNMP Community ID The server could not reconnect to the SNMP Agent This server will not be able to retrieve data until this issue is resolved Try doing another search to make the server try to reconnect to the SNMP Agent or connect to another server See Also VoIP Monitoring Manager Server Error Messages Components of VoIP Monitoring Manager 97 Avaya VolP Monitoring Manager Reference Server Error Messages Server Error Messages This part of help lists some common Server error messages that may occur as a result of mis configuration or incorrect usage See Also Check for a Valid Commun
59. ange of phone numbers e g 2000 8000 e Enter a question mark or asterisk as a wild card It is useful for substituting numbers in your search The question mark can be used multiple times However each substitutes for exactly one character An asterisk substitutes for 0 or more characters Wild cards cannot be used in ranges Example Wild Card Searches e 2345 Finds all extensions that are four digits long and end with 345 substitutes for exactly one character e 9 Finds all the extensions from 9000 9999 e 9 Finds all the extensions that start with 9 See Also Advanced Search Search for a Specific Network Address Search for a Specific SIP Username Search Using Quality of Service QoS Values 42 How to Client Search for a Specific SIP Username You can specify in your search to display endpoints that match a specific SIP username by entering the SIP username in the Advanced Search options This is useful for narrowing your search to a limited number of results displaying in the Results List You can e Enter a question mark or asterisk as a wild card It is useful for substituting characters in your search The question mark can be used multiple times However each substitutes for exactly one character An asterisk substitutes for 0 or more characters Wild cards cannot be used in ranges Example Wild Card Search e B Finds all the SIP usernames that consist of
60. arms The specified condition must occur a specified number of times before a trap is sent This is based on an accumulation of warnings from the entire system See Also Configure SNMP Service for Sending Traps Recommended Alarm Settings Recommended Trap Settings Values that you use to trigger alarms must be fine tuned to suit your environment Appropriate settings may vary greatly from one country to another The default settings that are in place when VoIP Monitoring Manager is installed are a useful starting point These settings are based on an environment with high quality telecommunications facilities For example it is reasonable to expect RTT of less than 300 Severity Jitter Delay loss MAJ 60 0 0 MAJ 0 500 0 MAJ 0 T 50 WRN 45 0 0 WRN 0 0 4 0 System warning interval 100 warnings 24 hours Terminal warning interval 50 warnings 24 hours 85 Avaya VolP Monitoring Manager Reference A dialog with the recommended major alarm settings is shown in Call Traps A dialog with the recommended warning alarm settings is shown in System Traps Call Traps A Call Trap also referred to as a Call Alarm is where a Trap has been triggered because a customer s Call Session has reached one of the pre defined QoS parameter s thresholds At the end of a call the RTCP Monitor checks its Trap configurations and generates an alarm to a pre configured Trap Manager The cond
61. as torn down prematurely 107 Avaya VolP Monitoring Manager Reference Reservation Success This state shows that the receiver s receiving RTP channel is protected by an installed RSVP reservation Ideally this reservation will need to be successfully refreshed until the RTP session ends Various The RSVP status for a single endpoint in a session has changed between significant states such as Failed and Success Interpreting Terminal Names The canonical name or CNAME is the unique identifier for each participant within one RTP session or set of related RTP sessions The format is user host or host if a user name is not available as on single user systems For both formats host is either the fully qualified domain name or IP address of the host from which the real time data originates For Avaya VoIP systems CNAMEs are of the format IP Telephone ext lt extension gt lt IP address gt IP Softphone ext lt extension gt lt IP address gt Gateway Board gwp lt IP address gt Gateway Box gwt lt IP address gt See Also Export Results List Some Fields are Blank in the Exported Data SNMP Community ID An authentication ID allowing read and or write access to SNMP information This is set as part of the VMM Server configuration A single field is used to set both the SNMP Read Community ID and the SNMP Write Community ID A community ID with both read and write privileges must be available to VoIP Monitoring Manager via
62. ated by the setup scripts is VmmUser VmmUserPassword 8 Click OK The AVAYA VolP Monitoring Manager Server shows progress of the connection When both Server Status and SNMP Agent Status bars at 100 the connection has been successful For security reasons you must change the VmmUser password Run the batch file ChangeVmmUserPassword bat which is included in the zip to change the password associated with the VmmUser SOL login Then reconfigure the VMM Server with the new password See Also Database Schema Entity Relationship Diagram 26 Overview of VolP Monitoring Manager Client VolP Monitoring Manager Client The following image displays an example of the VoIP Monitoring Manager Client in use A search has been completed and a Summary Report is displaying ready for analysis To familiarize yourself with the environment such as its tools and menus click on it in the image below d8 Avaya VoIP Monitoring Manager Client SIP Phone E sis aa A gal ERI 20 System Endpoints Summary Report Detaled Report Enter New Search Search SIP Phone 135 27 10 10 X Hiaddress Phone Numbet SIP Start D End D 60 80 199 sami 9 29102012 4 20 am 102085 5001 5002 2 40 0810 20 87 5001 50025 0 0 00 0 25135 27101 nan 2135272 318105 3 8 05 22135 27 22 22 colin Jitte
63. cal Reports 42 68 Some Fields Are Blank in the Exported Datasheet er eds 94 Export Report 67 Export Result List Create Statistical Reports 42 68 Some Fields Are Blank in the Exported Bic 94 Export Result 41 Export Result 67 F File Menu Client Connect to New 37 File Menu Client ooooooWo Wo 37 Te WAE Na ana 96 G Gateway ee itna ana Anak 64 gate WaByS cue eee eee EA 43 General Server 95 Generating Traps amp Alarms 83 Getting Started How to Start VoIP Monitoring Manager 33 79 How to Use VoIP Monitoring Manager ocio tee ized 33 Installing VoIP Monitoring Manager Server ER EUREN 17 Run a Search 35 37 123 Avaya VolP Monitoring Manager Reference Starting VoIP Monitoring Manager Web or ane 34 79 View a 35 58 VoIP Monitoring Manager Client 27 Getting 17 Getting Started 33 Getting 33 Getting Started ooooWo 79 Glossary 104 Real Time Transport Control Protocol sapaan 9
64. ch as Microsoft Excel Exporting the data to a spreadsheet enables you to manipulate the data so you can create your own reports Click this link to see an example Adobe Acrobat 5 or later required the page has been split into three because of its width You can use the sorting counting and calculation features of Microsoft Excel to create your own reports from this raw data The data exported is divided into 3 tables e Session Table e Time varying Data Table e Trace Route Table 69 Avaya VolP Monitoring Manager Reference To Export Data from the Result List 1 File gt Export Result List or click the Export button located at the bottom of the Result List A Save dialog opens Tip If you want to limit the data that is exported narrow down your search so that less data displays in the Result List 2 Navigate to a folder 3 In the File name field type a name for the file 4 Click Save as The file saves with the CSV extension 5 From Microsoft Excel open the file From here you can build your own report Microsoft Excel can only handle 65 536 rows of data If your exported data file contains more rows you will need to write a script that splits the data into smaller files before you import the data into Excel See Also Export Report Data Creating Reports with Export Data Some Fields Are Blank in the Exported Data Export Report Data one session You can export the data from a single report to a comma
65. cified in the Search dialog 94 Troubleshooting Try Broadening Search By e Select a different date range in the Search dialog e Use more general phone number pattern e Search for all endpoints instead of just those matching a given phone number SIP username or network address See Also Run a Search Search Using QoS Values Components of VoIP Monitoring Manager Server Unavailable If you receive one of the following error messages then the VoIP Monitoring Manager Server has not been started You must start the VoIP Monitoring Manager Server and verify that the machine you have attempted to connect with is the machine running the VoIP Monitoring Manager Server If you are using the Web Client you must refresh your browser to reconnect to the Server Not connected to VoIP Monitoring Manager Server The VoIP Monitoring Manager Server on computer name inserted is not currently available Please ensure the server is running and try connecting again If you are running the Web Client the error message will be slightly different as follows The Avaya VoIP Monitoring Manager Server is not currently available Please ensure the server is running and refresh this page in your browser For this situation check the server is running and refresh the browser page F9 on you keyboard will refresh for most browsers See Also Troubleshooting Connect to a New Server 95 Avaya VolP Monitoring Manager Reference Ser
66. d and for the initial dial tone you can view both endpoints involved in the session ina single report The reports display the parent endpoint involved in the session in the top part with the child endpoint in the bottom part of the report By displaying in this manner you can view both endpoints at the same time and compare the QoS information To View Sessions in a Report 1 Run a Search The Results List updates 2 Inthe Results List expand the parent endpoint by clicking the icon e positioned in the far left column The child endpoints display in a sub list 3 Select a child endpoint The Report button becomes available 4 Click Report A Summary Session Report displays showing the parent endpoint with another report below showing the child endpoint involved in the session To view the Detailed Session Report click the Detailed Report tab or click the Session Properties tab See Also About Session Properties About Detailed Reports and Summary Reports Interpreting the Values Using Detailed Reports and Summary Reports Export Data Client Export Result List You can export the data in the results list to a comma separated value csv file The exported data contains records for every endpoint and every session that is displayed in VoIP Monitoring Manager Opening or closing session folders to show or hide the endpoints does not affect the data that is exported You can open this file in most database and spreadsheet programs su
67. d by SessionID and ParticipantlD SessionlD The SessionID column assigns a unique identifier to each session in the exported file Each exported session contains three sets of data This data is listed in three separate tables that are separated by a blank row Session Table TimeStamped DataTable and the TraceRoute Table Use the SessionlD to identify the session in each table to analyze the data Silence Suppression In Voice over IP VoIP silence suppression is a method of detecting the silence in audio and purposefully dropping silent packets at the sender to conserve network bandwidth The receiver will generate comfort noise or conceal the loss of packets when packets are dropped Because the receiver conceals loss and generates comfort noise silence suppression is usually imperceptible to the listener The silence suppression will be reported as enabled disabled or unknown Simple Network Management Protocol SNMP is a standard protocol for communicating with network devices SNMP Refer to Simple Network Management Protocol StartTime The StartTime column in the exported file displays the date and time the session started This column appears in the Session Table of the exported file T Time To Live Time to live TTL is a value in an Internet Protocol IP packet that tells a network router if a packet has been forwarded towards its destination too many times and should be discarded Time varying Data Table The Time varyin
68. ddr column displays the IP address of this session participant i e endpoint This column appears in the Session Table of the exported file RcvrPHONE The RevriPAddr column displays the phone number of the participant This column appears in the Session Table of the exported file Real Time Transport Control Protocol A protocol providing support for applications with real time properties including timing reconstruction loss detection security and content identification It reports information about the RTP stream Real Time Transport Protocol Real Time Transport Protocol is the protocol used for transmitting real time data For more information see IETF RFC 1889 located at http www ietf org rfc rfc1889 txt Resource ReSerVation Protocol RSVP is a protocol for reserving network bandwidth on the routers and switches between two endpoints in a session in some other protocol such as RTP There are two reservations per session one for each direction the data has to travel For further reference see the IETF RFCs 2205 and 2750 located at http www ietf org rfc rfc2205 txt and http www ietf org rfc rfc2750 txt Round Trip Time Round trip time is the length of time in milliseconds it takes a packet to traverse the network and return thus being a round trip Itis the sum of the two one way network delays between two endpoints Callers can experience difficulties in carrying on a normal conversation when the one way network delay exc
69. ds Create the TraceRoute table indexes CREATE CLUSTERED INDEX Parti ci pant D ON TraceRoute Parti ci pant D GO Drop the Configuration table if it already exists F EXI STS SELECT FROM sysobj ects WHERE LI KE Conf i gurati on DROP TABLE Confi guration GO Create the Confi gurati on table CREATE TABLE Confi guration Dat abaseVersi on int not null Database versi on number 105 Avaya VolP Monitoring Manager Reference Entity Relationship Diagram uniqueidentitor PurgefromDB bit StartTime datetime EndTime datetime SSRC bigint PeerSSRC bigint IPAddress1 tinyint IPAddress2 tinyint IPAddress3 tinyint ParticipantID uniqueidentifier IPAddress4 tinyint TimeOffset int RTPIncomingPortF rom int uniqueidentifier RTPIncomingPortTo int RTPOutgoingPortFrom int RTPOutgoingPortTo int EndpointType tinyint ReceivedPackets CID bigint LostPackets CName varchar 256 RSVPStatus PhoneNumber varchar 256 NumberOfOctets Tool varchar 256 LargestSequenceJump t GatekeeperAddress1 tinyint SequenceJumpinstances GatekeeperAddress2 tinyint LargestSequenceFall GatekeeperAddress3 tinyint SequenceFallinstances GatekeeperAddress4 tinyint TTL PayLoadType tinyint MaximumJitter PeerAddress1 tinyint JitterBufferOverrun PeerAddress2 tinyint JitterBufferUnderrun PeerAddress3 tinyint JitterBufferDelay PeerAddress4 tinyint SilenceSuppression tinyint MediaEncryption
70. e Also About Detailed Reports and Summary Reports Interpreting the Values Using Detailed Reports and Summary Reports Interpreting Reports Interpreting the Values Using Detailed Reports You interpret the Detailed Reports by noting where the 1 gt A sampled QoS data displays on the line graph and eh noting when this may have occurred The upper values En on the Y Axis indicate unacceptable limits The X Axis E mai j shows the date 2 0 j UM oro Ot 7 45 mons Table of Values for Detailed Reports Jitter ms Round Trip Time ms Loss Displayed Red Displayed Blue m Displayed Brown E gt 150ms gt 500ms gt 30 Not Acceptable Not Acceptable Not Acceptable 50 to 150ms 150 to 500ms 10 to 30 Warning Warning Warning Crackling static or Slight pause in the conversation Drop out and missing parts of intermittent delay could jat the lower end of the range to the conversation could be be reported more lengthy delays atthe top reported end of the range could be reported 63 Avaya VolP Monitoring Manager Reference 0 to 50ms 0 to 180ms 0 to 10 Acceptable Acceptable Acceptable Conversation was No delay between each endpoint No drop out in conversation smooth See Also About Detailed Reports About Summary Reports About Session Properties Interpreting the Values Using Summary Reports Search for a Specific Phone Number QoS Values or Network Address
71. e VoIP Monitoring Manager Client Hiding the Tool Bar provides you with more screen space Toggle this option by de selecting the Tool Bar option from the View Menu See Also VoIP Monitoring Manager Client Search Button To access the Search dialog click on the Search button on the Results List or the Search icon on the Tool Bar Alternatively select Edit gt Search This opens the Search dialog so that you can run a search for endpoints based on a time period You can also use the Advanced Search options to narrow your search to match phone number SIP username network address and or QoS level See Also Run a Search 33 Avaya VolP Monitoring Manager Reference 34 Getting Started Guide Client Starting VoIP Monitoring Manager You need to ensure that the VoIP Monitoring Manager VMM Server is installed and running on the network before you start the VMM Client If you only have the VMM Server installed you can also start the VMM Client as a Web Client VoIP Monitoring Manager Server cannot be run unless a database is installed and configured properly To Start VoIP Monitoring Manager as an Application 1 From the machine with the VoIP Monitoring Manager Server select Start gt Programs gt Avaya gt VoIP Monitoring Manager gt Server The VoIP Monitoring Manager Server starts 2 From the machine with the VoIP Monitoring Manager Client select Start gt Programs gt Avaya gt VoIP Monitoring Manager gt Cl
72. e expanding icon positioned in the far left column of the Results List to expand the tree which displays a sub list with the child endpoints A child endpoint represents a session between itself and its parent This is different from a parent endpoint that just represents a physical endpoint CLAN The CLAN is an IP interface LAN interface on an Avaya media server and provides control signalling to IP phones Softphones and other media gateways CNAME Refer to Canonical Name 111 Avaya VolP Monitoring Manager Reference Codec A Codec is an encoder decoder In the context of RTP itis the type of encoding used for the payload of the RTP packets exchanged as part of a conversation For example some RTP Codecs are G 723 G 711 aLaw and G 729 Session Properties shows which Codec is in use RTP does not distinguish between different sub types of codec such as g729A and g729B D Differentiated Services Code Point The DiffServ Code Point DSCP metric represents the value of the IP DSCP field of the incoming RTP packets The DSCP metric is a number in the range 0 63 and is used to specify the level of service a packet should receive whilst traversing the network DSCP Refer to Differentiated Services Code Point E Echo Tail Length The echo tail length metric represents the length of echo cancellation processing determined by the distance between the gateway and the endpoint The echo tail length metric is represented in milliseco
73. e file to the following VoIP Monitoring Manager installation path C Program Files Avaya VoIP Monitoring Manager jars ClientApplet htm e The PC you will use to access the Avaya VoIP Montoring Manager Server must be able to connect to the VMM server via a Web browser and have the following software installed e Microsoft Internet Explorer 6 or later e SUN Java 2 Runtime Environment SE v1 4 2 06 36 Getting Started Guide Client For more information see the topic About the VolP Monitoring Manager Web Client To Start Web Client From your browser type in the following url Http VMMServerMachineName VoIPMonMgr ClientApplet html VMMServerMachineName the machine running the VMM Server This url points to the machine running the VMM Server If you do not have the Sun Java Plug in installed you are prompted to install it To exit the Web Client just close the browser There are limitations in using the VMM Web Client These are imposed by the security restrictions associated with running unsigned applets The limitations are e You can only access one monitor that is directly connected to the server running the VMM Server e You cannot connect to a new server or use the Copy functionality See Also Components of VoIP Monitoring Manager Web Client Displays an Incorrect Time Run a Search The first action required when using the VoIP Monitoring Manager Client is to search for endpoints You can search end
74. e then there are problems displaying the help You may need to check if the VoIP Monitoring Manager is installed correctly The help could not be displayed Please check that the VoIP Monitoring Manager is installed correctly See Also Troubleshooting Invalid Bounds If you receive any of the following error messages then the values entered in the Report Properties dialog is not a valid entry Check that the value in the left field is less than the value in the right field or in the case for the packet loss field the value must not be greater than or equal to 100 The upper lower bound must be greater than the lower bound The percentage loss upper bound must be greater than the lower bound and less than or equal to 100 See Also Troubleshooting Search Using QoS Values 92 Troubleshooting Invalid Date Range If you receive this error message then the start date selected in the Search dialog is after the end date You will need to change the start date or end date in the Search dialog so that the start date is before the end date The date range is invalid Please ensure the start date is before the end date and try again See Also Troubleshooting About Summary Reports Invalid Search Parameter The Invalid Search Parameter error message displays if you have entered an incorrectly formatted entry in one or more of the fields in the Search dialog Follow the suggested examples in the dialog or for more information on cor
75. ecommended Trap Settings ooWoo Woo oWoWoW WWW WWW manakala 85 Gall TA HR 86 SYSTEM TAPS in ite ot um bea na a deat hate ain tea Rea arak 87 Terminal Traps ana ana aa anna 89 Troubleshooting intan cy ac bima la id daan cea ina bni mana 91 Troubleshooting 5 nite Me ei an An aan Rian nan nana 91 kicense ProbleMm Sean ena aa evn act d Ee el esa unggas 91 Glient Error Messages iet aa p ama tec naa 91 Client Error Messages ete ii ek ee a iaaea und 91 ACGOSSELOE oniar Ete eant mtr t an cnt aa 92 Graph Limit Reached Loan der adde odes 92 Help Could Not Be Displayed aa Er E E aa 92 n Eledsre mcm 92 Invalid Date Range iini m ied a i i e uda ed aan 93 Invalid Search Parameter ooooooWoWo Woo Woo enne enne 93 No Data is Displaying on a Reporm WWW Waka 93 No Endpoint Data Available oooWooooWooWoWoW WWW WWW 94 No Endpoints Matched the Search oooooooWoW WoWoW Woo WWW WWW ener nnns 94 Server Unavailable oooooooWo ooW om oom nsn tn nannte teens ss 95 Server Version ai d ad d d a sa na anna 96 Some Fields Are Blank the Exported Data oooooooWoo Wo WoWoWoWo Woo oWoW WWW 96 Boso riBsigc gm 97 Web Client Displaying Incorrect Time oooooooWooWoWoWoWoWoWoWoW Wanna 97 Windows SNMP Agent Connection Error oooWoWo nennen 97 Server Error Messa
76. ed You need to rule out that this is not the cause of the problem See Also Troubleshooting Interpreting the Values Using Summary Reports or Detailed Reports Interpreting RSVP Status The RSVP status can change during a session For example if the RSVP status for a single endpoint in a session has changed between significant states such as Failed and Success then VoIP Monitoring Manager will use the label Various to represent this situation However if the status has only changed from Pending to Success then VoIP Monitoring Manager will report Success Also the RSVP status can be different for each endpoint in the session For example RSVP may be disabled for one endpoint in the session and enabled for the other The RSVP status can be Unknown Information about the RSVP status was not available Disabled The end point has been configured to ignore RSVP signaling Not in Use RSVP is enabled for use but there is no receiver RTP channel session active or no attempt has been made by the sender to protect the receiver s RTP channel i e no Path message has been received Reservation Pending This state indicates that the receiver has responded to the first Path message it has received since the call started with a Resv message and is waiting for a ResvConf to confirm the reservation is installed Reservation Failed This state indicates that the receiver has had a reservation fail or timeout or an existing reservation w
77. eeds 500 milliseconds ms However some users may elect to tolerate this RSVP Refer to Resource ReSerVation Protocol RSVP Status The RSVP status for an endpoint shows whether the RSVP is enabled on the endpoint and if it is whether a reservation was established for the received RTP data stream RTCP Refer to Real Time Transport Control Protocol RTCP Listen Port The RTCP Listen Port is the configurable port that is used to collect RTCP information from the AVAYA endpoints The number must be from 1025 through 65535 The default port is 5005 Users are advised to avoid choosing ports in the reserved and well known ranges RTP Refer to Real Time Transport Protocol RTP MIB The RTP MIB stores the information for the active RTP Sessions The reference for the definition of the RTP MIB is located at http www ietf org rfc rfc2959 txt RTP Session A session is a VoIP connection between two IP endpoints For more information see RFC 1889 located at http www ietf org rfc rfc1889 txt RTT Refer to Round Trip Time 115 Avaya VolP Monitoring Manager Reference S Session Table The Session table is the exported table containing data that generally remains the same during a session As a result there is one entry per session in this table The Session table will display in Microsoft Excel at the top of the same worksheet as the Time varying Data table and the Trace Route table The data in the Session table is indexe
78. er buffer under runs metric represents the number of times during a call the jitter buffer became empty or starved This metric is an 8 bit unsigned integer L Largest Sequence Fall The Largest Sequence Fall metric represents the number of packets that are received later than expected that is after a higher numbered packet was received For example if five packets arrive in the order 1 2 5 3 4 the largest sequence fall is 2 generally indicating that 2 packets arrived later than expected Note A value of OxFF implies that there were too many packets out of order to be able to calculate the correct value Largest Sequence Jump The Largest Sequence Jump metric represents the maximum number of consecutive packets lost in the last RTCP reporting interval It is based on sequence numbers assigned to packets as they are created For example when the following packet sequence numbers 1 2 3 8 are received the largest Sequence Jump is 4 Note A value of OxFF implies that there were too many packets lost to be able to calculate the correct value LargestSeqFall Refer to Largest Sequence Fall LargestSeqJump Refer to Largest Sequence Jump 113 Avaya VolP Monitoring Manager Reference Maximum Jitter The Maximum Jitter metric represents the maximum value of jitter seen in the RTCP reporting interval This metric would be useful to identify transient spikes of jitter in a session This metric is 32 bit unsigned integer The unit is de
79. ernet telephony It provides the capability for live voice communication over the Internet so that you can talk using the multimedia capabilities of your computer in the same way you would talk using a telephone VolP Refer to Voice over Internet Protocol Windows SNMP Agent The Windows SNMP Agent runs as an operating system managed service It is optionally installed with the Windows Operating System 117 Avaya VolP Monitoring Manager Reference 118 1 TOMB aed kem ganda balas 75 WOL M M 96 A About AVAYA VoIP Mon 91 About AVAYA VoIP Monitoring Manager Components of VoIP Monitoring Manager a 9 VoIP Monitoring Manager Client 27 VoIP Monitoring Manager Server 80 96 About AVAYA VoIP Monitoring Manager 1 About Detailed Reports 46 About RTOP Monitor 74 About Session Properties 47 About Summary Reports 44 About the 75 About VoIP Monitoring Manager 1 About VoIP Monitoring Manager Client 3 About VoIP Monitoring Manager Server 7 About VoIP Monitoring Manager Web us Access Ertor uas alan 89 Active Endpoints Results List ees 31 Search 30 38 Active
80. ess of the Windows 2000 PC running the VoIP Monitoring Manager Server 1 2l IP OPTIONS SYSTEM PARAMETERS IP MEDIA PACKET PERFORMANCE THRESHOLDS Roundtrip Propagation Delay ms High Low Packet Loss High Low 15 Ping Test Interval sec Number of Pings Per Measurement Interval RTCP MONITOR SERVER Default Server IP Address Default Server Port Default RTCP Report Period secs 5 AUTOMATIC TRACE ROUTE ON Link Failure y H 248 MEDIA GATEWAY H 323 IP ENDPOINT Link Loss Delay Timer min 5 Link Loss Delay Timer min Primary Search Time sec Periodic Registration Timer min i See Also Troubleshooting No Endpoints Matched the Search Components of VoIP Monitoring Manager Configure IP Network Region Form 19 Avaya VolP Monitoring Manager Reference Make one port available The VMM client and server communicate using Java Remote Method Invocation RMI and uses the port 1099 on the machine on which the VMM server is running If this port is not available the VMM server will attempt to use the following ports 49177 51173 or 63006 Although it is unlikely that all of these ports will be in use on a single machine please ensure that at least one of these ports is available Check Windows SNMP Agent is Installed and Running The Windows SNMP Agent must be installed before you install the VoIP Monitoring Manager Server You are prompted during the VoIP Monitoring Manage
81. fined by the profile of the RTP session Media Encryption The Media Encryption metric indicates whether media encryption is enabled or disabled for the RTP session The Media encryption metric is an enumerated type metric The possible values are 0 No encryption 1 AEA1 2 2 AES 3 255 Reserved for future use N Number Sequence Falls The number of sequence fall metric represents how many times during the RTP session there was at least one packet that was out of order Number Sequence Jumps The number of sequence jump instances metric represents how many times during the reporting interval there was at least one packet which was lost NumberSeqFalls Refer to Number Sequence Falls NumberSeqJumps Number Sequence Jumps O Octet The Octet column in the Session Table indicates the size of the packets in octets P Packet A packet is the logical grouping of information that includes a header containing control information and usually the user data The term packet is most often used to refer to the application layer data units Parent Endpoint The terms parent and child endpoints are purely for describing the way endpoints are displayed in the Results List A parent is like the branch in a tree view A child is like a leaf in a tree view The same endpoint can be shown as both a parent and a child A parent endpoint is any endpoint listed as a result of a search You click on the expanding key icon positioned in the far
82. four characters and begin with the letter B e B Finds all the SIP usernames that start with the letter B See Also Advanced Search Search for a Specific Network Address Search for a Specific Phone Number Search Using Quality of Service QoS Values Search Using Quality of Service QoS Values You can specify in your search to display endpoints that have QoS values greater than a given threshold by using the Advanced Search options The Results List will only display those endpoints that contain the QoS data you have specified This is useful for narrowing your search to a limited number of results that you will need to analyze The default ranges are as follows er rJitter Greater than 60 ms eii Round Trip Time Greater than 200 ms Packet Loss Greater than 5 See Also Advanced Search Search for a Specific Phone Number Search for a Specific Network Address 43 Avaya VolP Monitoring Manager Reference View Results List The Results List displays the results of your search You can toggle the display of the Results List Hiding the Results List creates more space so that it is easier to see the reports You toggle the display of the Results List either by clicking on this icon on the Tool Bar or select deselect the checkbox in the View menu See Also VoIP Monitoring Manager Client Search Dialog Export Result List You can export the data in the results list to a comma separated va
83. from Jan 17 2003 7 56 40 AM w to Jan 17 2003 Z57A0 AM Apply See Also How to Use VoIP Monitoring Manager Client About Summary Reports and Detailed Reports Interpreting the Values Using Summary Reports and Detailed Reports 53 Avaya VolP Monitoring Manager Reference Detailed Session Report A session displays in a Detailed Report as shown in the image The parent endpoint involved in the session displays in the top report with the child endpoint below To view a Detailed Session Report click the Detailed Report tab located at the top of the report dialog B5E5 IP Softphone 2020 and IP Softphone 4240 rg t Det IP Softphone 2020 135 27 66 55 150 500 15 u 10 46 30 trir 47 30 10 48 30 10 49 30 10 50 30 10 51 30 IP Softphone 1240 135 27 67 143 150 500 15 l 10 40 30 10 47 30 30 10 49 30 10 50 30 10 51 30 Displaying datafrom Feb 5 2003 E Round Trip Time ims Loss Search for datatrom Jan 29 2003 4 29 56 to Feb 5 2003 4 29 56 PM Ah y Export Update Hove Update Howe Hob See Also How to Use VolP Monitoring Manager Client About Summary Reports and Detailed Reports Interpreting the Values Using Summary Reports and Detailed Reports 54 Summary Media Gateway Link Report How to Client Displays the following aggregate information of all the VolP sessions for the selected media gateway The following image is a sample Summary Medi
84. g Data table is one of the exported tables containing the time varying data for the sessions in the Session table The data in this table is indexed by SessionlD ParticipantlD and a time offset The SessionlD and ParticipantlD enable the data to be linked to corresponding sessions in the Session table The time offset indicates when this set of information was reported in seconds since the start of each call The Time varying Data table will display in Microsoft Excel below the Session table on the same worksheet To view the information more easily you may want to copy the table and paste it to another worksheet TimeOffset The TimeOffset column displays the number of seconds since the session started for this set of data This column appears in the Time varying Data Table of the exported file TOOL The TOOL value is the name and version of the application generating the stream for example Avaya VoIP Engine v 123 This information may be useful for diagnosis The TOOL value should remain constant for the duration of the session Trace Route Table The Trace Route table contains information about the route in the network that the RTP packets traverse between the two endpoints of the call It will display in Microsoft Excel below the Time varying Data table Trap Refer to Alarm TTL Refer to Time To Live 116 Glossary V Voice over Internet Protocol Voice over Internet Protocol VoIP is the technology standard that supports Int
85. g Manager Client 27 VoIP Monitoring Manager Server 80 Windows SNMP Agent 95 PIOQlAINS eddie bere 33 Prog aN daa aa a 79 Properties Edit Report Properties 60 VoIP Monitoring Manager Options 71 PrODGTrties itna tuan 71 Quality of Service QoS A EE ana ea aan 104 Round Trip Time RTT 74 Search Using Quality of Service QoS Valos eA a 41 R Real Time Transport Control Protocol RIGBP Naa aa 99 Recommended Alarm Settings 83 Relationship Diagram 102 Report About Detailed Reports 46 About Summary Reports 44 Altering Date Range of Reports 61 Arrange the Reports on the Screen 65 Detailed Session Report 50 Difference Between Endpoint and Session ien ie naa as 48 Edit Report Properties 60 How Sessions Display in a Report 66 Index Interpreting the Values Using Detailed anakan 62 Interpreting the Values Using Summary ete dte dandan 62 Maximize 64 Minimize the Reports 66 Move the 59 Summary Session Report 49 U
86. g Manager Client 27 VoIP Monitoring Manager Server Error Messages mo 95 VolP Monitoring Manager Server Properties 71 Using Server oooWoWo ooWoW Wo Wo 80 Using Server ioooo oWoooWoWoW Wo 91 USING Server 96 V View Active Endpoints 42 Detailed Session Report 50 Host Name Server dialog 23 How Sessions Display in a Report 66 Maximize Reports 64 No Data is Displaying on a Report 91 132 Results List 31 Search 30 38 Starting VoIP Monitoring Manager Applet Kena nana ARE an 34 79 Summary Session 49 View a 35 58 View Multiple Reports 66 View Results List 41 View Status 42 View 32 VolP Monitoring Manager Server 80 91 96 VolP Monitoring Manager Server Properties ooooo oom 71 VIOW M 42 View a Report About Detailed Reports 46 About Summary Reports 44 Arrange the Reports on the Screen 65 Detailed Session Report 50 How Se
87. ges eio eid t bete e eate t edet rte aA doutes 98 Server Error Messages ooooo W oo KW Woo Wo WWW WWW anna 98 Check SNMP Installation oooooWooW W Wanna 98 Could Not Resolve Host Name WWW WWW Wanna 98 Excessive Packet LOSS 4 bean e ec Eee ha naa aan ia 98 General SerVeriEITO tent me e nana anak 99 Invalid RC PP Orton itive Beeline eta Sede nenas 99 Ports used by Server aan eap kamu Bin be Ra ma alan 99 Problems Binding to Port 162 oooooo WooWo Wo WoWoWoWo W Wala 100 RMI Registry EMO oio ian eter dte hte agak 100 vi Table Of Contents Set RTCP Port ErfOr iic e Ka ea ayakan 101 Server Cannot Connect to SNMP oooocoooWooWooW om WWW WWW maan 101 SNMP Service Error liii ces a alae eis HE dee ep ae OE ee deep da 102 Server Already Running ssessssssssssssssseseeee entente sitne tnnt 102 Unable to establish database connection oocooWoWoooooooo om 102 Windows SNMP Agent is Not Running ooooooo oo WoW Woo WWW 103 Reference Information cee ci ii Gee aan sala bana 103 Characteristics of RTCP ooooo Wo Wo Wanna 103 Database Schema ooooooWo oW mo Wo mom Wo mm 103 Entity Relationship Diagram oooWoooWoWooWoWoW Wo Wen 106 Handling nan ea m etate am etat kabin 107 Interpreting RSVP Statu
88. h Reports Client oooooWoWooWoWoWo Wo 48 About Summary Reports oocoWoWooWoW WWW Wanna 48 About Detailed Reports 49 About Session Properties titan deett na ee uei a edi De ides 50 Table Of Contents Difference Between Endpoint and Session Reports oooooWoo oo 52 Summary Session Report i odd aan AN REA 53 Detailed Session Repott WooooWooW oo Wo Woo W WWW Wanna 54 Summary Media Gateway Link Report oooo Wo Wo ooWoWoWoWoW WWW WWW JW 55 Detailed Media Gateway Link Report Wo Wo Woo WoW WWW WWW Wan 57 Trace Routes Media Gateway Link 58 View a Report ni ova ain citi rne d dne oii eee sa nana 59 Close 60 Glose AIl Reports Et Bro eet 60 gasto 60 Move the Reports mettre em ette ie de em etate eaten 60 Update REpOft hi cias e epe Rede a aa aan 61 UpdateAll Reports aa an aa aa Na aah 62 Edit Report Properties 3 Sina Na Al Ta an aie 62 Altering Date Range of Reports oooooWo o W WWW oWoWoWoW mma 63 Interpreting Reports encena tuna atasan alan on eL a d 63 Arranging Reports au eei adam uan Bai 67 Export Data Client 11 Iter ubt t aa aa anna 69 Export Result Elst rete an cebat etd deb etica bem
89. hange extensions or IP addresses In this case these phones appear to be new endpoints to VMM Since there is a 30 day grace period this will not be a problem the number of phones at the local server that exceed the license that is the number of phones that are unlicensed If greater than zero this number is displayed in red This can occur if you have only one monitor connected to the WebLM License Server and you have more phones stored in the database than licenses purchased the number of media gateways at the local server This number represents the media gateways that reported to VMM in the last 28 days the number of media gateways at the local server that exceed the license that is the number of media gateways that are unlicensed If greater than zero this number is displayed in red This can occur if you have only one monitor connected to the WebLM License Server and you have more media gateways stored in the database than licenses purchased Avaya provides a 90 day trial version of VoIP Monitoring Manager After 90 days VoIP Monitoring Manager stops collecting RTCP data You have the option of purchasing the VoIP Monitoring Manager license key This key is required to fully activate the VoIP Monitoring Manager beyond the 90 day trial period When a license key is purchased an instance of WebLM License Server is required to manage the license key If you do not have a license to use VoIP Monitoring Manager you can use the sof
90. he repository of data can become substantial VolP Monitoring Manager is supplied by default with an MSDE database which has a maximum size of 2 GB per database You can migrate to an SAL Server database If you are using an MSDE database the historical data is stored for 30 days in the database After 30 days the data will be deleted If you are using an SAL Server database the historical data is stored for 100 days in the database After 100 days the data will be deleted If you need access to historical data you must either backup the database or export reports that include the reguired data See Also Database Schema Entity Relationship Diagram Data Storage Limits and Management If you are using an MSDE database the historical data is stored for 30 days in the database After 30 days the data will be deleted If you are using an SAL Server database the historical data is stored for 100 days in the database After 100 days the data will be deleted See Also About Summary Reports or Detailed Reports Interpreting the Values Using Summary Reports or Detailed Reports 78 Overview of VolP Monitoring Manager Server Storage Options Store data for all calls Records information for all calls identified by Avaya VolP Monitoring Manager Only store data for calls that generate traps or warnings Records information only for calls where the QoS levels result in a trap or warning as per the traps configurations Th
91. he System pane select an object or click the expanding icon and select a child endpoint that was in a session with the parent endpoint The Report button becomes available 2 Click Report The Media Gateway Link reports appear 3 Click the Detailed Report tab 57 Avaya VolP Monitoring Manager Reference See Also How to Use VolP Monitoring Manager Client Summary Media Gateway Link Report Trace Routes Media Gateway Link Report About Summary Reports and Detailed Reports Interpreting the Values Using Summary Reports and Detailed Reports Trace Routes Media Gateway Link Report Shows the probable routes used between the two selected media gateways The following image shows a sample Trace Routes Media Gateway Link report 277 Avaya VolP Monitoring Manager Client 135 27 66 55 to 135 27 67 143 File Edit View Window Help Gie aa 2 HilAddress X i o E 10 2 0 9 B102925 Routes from 135 27 66 55 to 135 27 67 143 5 13527665 Route Route Route Route VL Sa MM E 135 27 66 55 135 27 66 55 135 27 66 55 135 27 66 55 135 27 66 55 9135 27 66 55 37 37 37 37 46 46 46 46 57 57 57 57 6 6 6 6 66 66 66 66 36 27 67 143 36 36 36 36 45 45 45 45 56 56 56 56 5 5 5 5 165 65 65 65 135 2767 143 35 35 35 35 4444 44 44 55 55 55 55 4444 64 64 64 64 34 34 3434 43 43 43 43 54 54 54 54 3 3 3 3 63 63 63 63 TUSCE 33 33 33 33 42 42 42 42 53 53 53 53 2222 62 62 62 62 1352767170
92. hema 100 Date 61 Date Range is Invalid Error 89 Run a Search 35 37 Date Range is 90 Detailed Media Gateway Link report 54 Detailed Report Interpreting the Values Using Detailed Reports inuicem 62 Update All Reports Now 60 X aXIS d aset iita nun An 64 Y aXIS sco 63 Detailed Report 46 121 Avaya VolP Monitoring Manager Reference Detailed Session Report About Detailed Reports 46 How Sessions Display in a Report 66 Summary Session Report 49 Update All Reports Now 60 Detailed Session Report 50 Diagram Entity Relationship 102 Diagram ieu eee DIM 102 Dialog About Detailed Reports 46 About Summary Reports 44 Advanced 38 Overview of VoIP Monitoring Manager 33 Search 30 38 VoIP Monitoring Manager Server 80 91 96 Difference Between Endpoint and Session Reports How Sessions Display in a Report 66 Difference Between Endpoint and Session Repor
93. ient The VoIP Monitoring Manager Client starts Now you can search for endpoints and then view the QoS data in a report format If the VoIP Monitoring Manager Server has difficulty connecting to the Windows SNMP Agent check the Windows SNMP Agent is installed and running See Also Connect to Database Run a Search View a Report How to Use VoIP Monitoring Manager Client About Detailed Reports and Summary Reports Interpreting the Values Using Detailed Reports and Summary Reports 35 Avaya VolP Monitoring Manager Reference How to Use VolP Monitoring Manager Client To use the VoIP Monitoring Manager you must start the VoIP Monitoring Manager Server before you start the Client Then you can begin to search for endpoints view reports and begin your analysis If you want to become familiar with the application s tools and menus click on the image below If you are new to VoIP Monitoring Manager but have a specific task in mind these links will help you get started 35 Avaya VoIP Monitoring Manager Client SIP Phone Gos dc Ed File Edit View Window Help System Endpoints Enter New Search Search HAddress Phone Number SIP Start D End D 6 2310 20 12 e 10 2 0 868 5001 5002 10 2087 5001 5002 5 Q9 25135271010 25135272 318105 13 8 05 92138272221 colin Export Report Ba Summary Report
94. ing Troubleshooting Use this section of help to look for solutions to common problems See Also Error Messages Components of VolP Monitoring Manager About Detailed Reports or Summary Reports Interpreting the Values Using Detailed or Summary Report License Problems If the About dialog box indicates that you have exceeded the number of licenses the following conditions may have occurred e You moved phones for example changed extensions or IP addresses Moving phones will increase the number used licenses In this case these phones appear to be new endpoints to VMM Since there is a 30 day grace period and the endpoint count consists of the last 28 days this will not be a problem e You need to purchase additional VMM licenses Contact your authorized Avaya Sales Representative Each VMM RTCP monitor periodically checks the number of endpoints it knows about and requests renews the licenses for them If there is more than one RTCP monitor and the total number of endpoints known exceeds the number of licenses the RTCP monitor that requests licenses first will get its licenses The RTCP monitor that requests licenses last will be denied licenses If you enter the 30 day grace period because license limits were exceeded the About dialog box will appear every time the VMM Server and VMM Client are started If you exceed the 30 day grace period VoIP Monitoring Manager stops collecting RTCP data See Also About Licenses Client
95. ion can be used with the AVAYA VoIP Monitoring Manager Apache Apache HTTP server is an open source HTTP server that is maintained by the Apache Software Foundation A free download is available from http www apache org Follow the links to the HTTPD HTTP daemon web server Note that Apache is installed as part of the Integrated Management Windows Server AVAYA VMON MIB The AVAYA VMON MIB is used for the storage of VoIP Monitoring Manager trap configuration The ASN 1 definitions of this MIB and associated Traps are included as text files in the installation Canonical Name The canonical name or is the unigue identifier for each participant within one RTP session or set of related RTP sessions The format is user host or host user name is not available as on single user systems For both formats host is either the fully gualified domain name or IP address of the host from which the real time data originates For Avaya VoIP systems CNAMEs are of the format IP Telephone ext lt extension gt lt IP address gt IP Softphone exscextension IP address gt Gateway Board gwp lt IP address gt Gateway Box gwt lt IP address gt Child Endpoint The terms parent and child endpoints are purely for describing the way endpoints are displayed in the Results List A parent is like the branch in a tree view A child is like a leaf in a tree view The same endpoint can be shown as both a parent anda child Click on th
96. ion comprises the VMM RTCP Monitor and the VMM Server which accepts connections from the VMM Client If you only have the VMM Server installed you can run VMM Client as a web client To ensure it will run correctly you will need to have configured the Switch Administration Forms have a Windows SNMP Agent installed on the Server and the Monitoring Manager Server needs to be installed onto the network The components and their relationship are described in more detail in the following links e VoIP Monitoring Manager Server e VoIP Monitoring Manager RTCP Monitor e VoIP Monitoring Manager Client e VoIP Monitoring Manager Web Client e Database See Also About VoIP Monitoring Manager Starting VoIP Monitoring Manager How to Use VoIP Monitoring Manager Client Configure the Avaya Communication Manager IP Network Region Form Configure the Avaya Communication Manager System Parameters IP Options Form About Licenses VolP Monitoring Manager reguires licenses that you must purchase from Avaya You can purchase these licenses in sets of 2000 phone endpoints and 40 media gateways The Avaya licenses are managed by the WebLM server which is provided with VoIP Monitoring Manager By selecting Help gt About in the VMM Server or the VMM Client you can view the following information e the number of licenses purchased e the number of phones at the local server This number represents the phones that reported to VMM in the last 28 days This number
97. ipboard This enables you to paste the report as an image into other applications To Copy 1 Click on the title bar of the report you want to copy 2 Select Edit gt Copy Report Ctrl C 3 Open the application you want to paste the report into such as Word or Excel 4 Press Cirl v on your keyboard to paste the report If you are using the VoIP Monitoring Manager Web Client then you will be unable to copy the reports to another program Move the Reports You can drag and drop the reports around the display area to assist with viewing To move the report click on the Title Bar with your left mouse button and by holding the button down drag the Title Bar across the screen If you cannot see the Title Bar you may need to expand the viewing area or use the scroll bars to bring the Title Bar into view 60 How to Client Expand and Shrink the Reports You can also expand and shrink a report by pointing your mouse at the report s borders when the cursor changes into a bi directional arrow hold down your left mouse button and drag the report s borders to the size you want You can also apply this action to the whole application to make it bigger or smaller See Also Arrange the Reports on the Screen Update Report To update an individual report click on the Update Now button located on the report dialog The report will update with the QoS data for the endpoint session lt Unknown gt 135 27 66 164 S
98. is is the default setting in the VoIP Monitoring Manager Server Data can still be viewed while a call is active License Server Administration Dialog Enables you to log into the WebLM server that manages your Avaya licenses The license server is required to activate VoIP Monitoring Manager beyond the 90 trial period If you do not have a license to use VoIP Monitoring Manager you can use the software for a 90 day trial period License Server Administration Server License Server localhost Port Number 8080 Done License Server Enter the IP address of the WebLM server Port Number Enter the port number Click the OK button to connect to the license server If you click the Cancel button you will be able to start VMM but you will only be able to use it for 90 days The Status Bar area will indicate that VMM is operating in Evaluation mode and display the number of days remaining See Also Connecting to the License Server About Licenses 79 Avaya VolP Monitoring Manager Reference About Dialog This dialog box shows the version of VMM the current license state that is whether you are using a valid license or you are running VMM in evaluation mode the number of licenses purchased the number of phones at the local server This number represents the phones that reported to VMM in the last 28 days This number will increase if you move phones for example c
99. itions for the Trap are defined in the Trap dialog The system alarm can be based on any combination of jitter delay RTT or packet loss Example This example shows values entered into the Trap dialog These values would result in a trap being sent at the end of the call if at any time during the call the jitter gt 60 or the delay gt 500 or the loss gt 50 If the conditions in any one line are met then the following lines are not read This is done to ensure that the number of traps sent for a given call is not greater than one Click the tabs and columns in the image for more information Trap Threshold Settings Call Traps System and Terminal Traps Send a trap if the following values are exceeded Jitter ms RTT ms Loss 60 0 0 0 0 500 0 0 0 0 50 0 Add Remove Cancel He Done 86 Generating Traps amp Alarms Server Also Generating Traps amp Alarms System Alarms Terminal Alarms Configure SNMP Service for Sending Traps System Traps A System Trap also called a System Alarm is where a Trap Alarm has been triggered because the number of Warnings has exceeded the defined threshold The Trap is defined in the Trap dialog A trap can be defined for the total number of warnings detected on the system or the total number of warnings detected on an individual terminal Each trap has a specified interval during which the number of warnings must be
100. ity ID Installing VoIP Monitoring Manager VoIP Monitoring Manager Options Check SNMP Installation The Simple Network Management Protocol SNMP Agent is the Windows SNMP service that runs on your computer SNMP is a protocol for communications between remote network management stations and managed network elements such as AVAYA devices The VoIP Monitoring Manager Server needs the Windows SNMP Agent installed as it enables the RTCP Monitor to collect and publish the data The Windows SNMP service is provided with the Windows 2000 CD but is not installed by default You will be prompted during the VoIP Monitoring Manager install to install it from the Windows 2000 CD See Also Check Windows SNMP Agent is Installed and Running Check for a Valid Community ID Troubleshooting Components of VoIP Monitoring Manager Could Not Resolve Host Name If you receive the following error messages then the machine running the VoIP Monitoring Manager Server is not correctly configured for TCP IP If your IT department cannot resolve this problem please contact customer support Error starting Server text of exception raised inserted Server exiting See Also VoIP Monitoring Manager Server Error Messages Components of VoIP Monitoring Manager Excessive Packet Loss Packet Loss is the result of packets being lost in the transmission from one endpoint to another When packet loss occurs there could be a drop out of words or partial words in
101. k the expanding icon and select a child endpoint that was in a session with the parent endpoint The Report button become available 2 Click Report The Report dialog opens Media Gateway Link Reports From the System pane you can select a media gateway and click the Report button to view an aggregated report of all the VoIP sessions over the selected link There are three types of reports Summary Media Gateway Link Report Detailed Media Gateway Link Report and Trace Routes Media Gateway Link Report See Also How to Use VoIP Monitoring Manager Client About Detailed Reports and Summary Reports Interpreting the Values Using Detailed Reports and Summary Reports 59 Avaya VolP Monitoring Manager Reference Close Report You can close the report by either clicking on the Close button on the Title Bar of the report or select the Close option from the Window menu The Close button is the last button on the right hand side of the report The icon has an X in the middle of it as shown above e Select Window gt Close Ctrl w then e See Also Arrange the Reports on the Screen Close All Reports You can close all the reports simultaneously by selecting the Close All option from the Window menu If you only want to close one report click on the Close button on the report e Select Window gt Close Ctrl w then 1 See Also Arrange the Reports on the Screen Copy Report You can copy the reports to the computer s cl
102. l use the alias from the VMM server if that VMM client does not have an alias specified for the gateway If both the VMM server and the VMM client have specified an alias for the same gateway VMM client will use its alias In this configuration the alias specified in the VMM client will always take precedence over the alias specified in the VMM server To configure aliases for gateways you must create a gateway alias configuration file and assign an alias to the IP address of each gateway you want In the configuration file you define an alias for a gateway by entering the IP address of the gateway followed by the alias you want to use Be sure to enter one IP address and alias per line in this file For example suppose you have gateways at IP addresses 192 168 33 50 192 168 37 89 and 192 168 56 22 and you want to assign an alias to each gateway In the gateway alias configuration file you would enter the following information 192 168 33 50 Bob 192 168 37 89 Alice 192 168 56 22 Jane One you create and save the gateway alias configuration file you must specify the name of this file as the value of the FriendlyPath attribute in the server and or client initialization files By default in both the VMM server initialization file and the VMM client initialization file the FriendlyPath attribute is set to FriendlyLabelsServer ini FriendlyPath FriendlyLabelsServer ini server uses the initialization file VolPMonMgrServer ini
103. lick the Session Properties tab The Session Properties displays 4 Click on an option in the image for more information 50 IP Softphone 7777 135 27 66 112 208 Measurament Tarl Payload type Gatekeeper Last known 802 1p Last known 30216 Acoustic echo cancellation Last known DSCP Ecko tail length Frame size Media encryption silence Suppression RSYP Iraceroute IP Adcress 135 27 66 206 41 245 55 135 IP Softphone 1234 135 27 66 200 sos Measurameni Tul Payload type Gatekeeper Last known 0024p Lact known 802 1 Acoustic acho cancallation Last known DS CP tail length Frana Media encryption Silence suppression RSYP Traceroute IP Adcress 135 27 66 112 135 27 65 1 85 IP Softphone 7777 and IP Softphone 1234 How to Client Value Avaya IP Telephone def24r7 bin Inkrewn 82 58 33 218 Unkrawn IE 2 ba a m m Hop time ims Pu Value Avaya IP Telephone defZdiz OQCZi b n 192 16C 33 27 0 nkrown 4 m TI x 2 nkr own isabled Hop time ms 10 30 Search for data from Mar 3 2003 2 54 09 PM ta Mar 10 2004 2 54 00 DM Appi Done See Also Components of VoIP Monitoring Manager sort Hew Starting the VoIP Monitoring Manager Web Client 51 Avaya VolP Monitoring Manager Reference Difference Between Endpoint and Session Reports The oS data that displays
104. lient About VolP Monitoring Manager Client 3 Components of VoIP Monitoring Manager How to Start VoIP Monitoring Manager 33 79 How to Use VoIP Monitoring Manager Nenen en etin eee 33 Installing VoIP Monitoring Manager Server a NN 17 Starting VoIP Monitoring Manager Web ect etse 34 79 VoIP Monitoring Manager Server 80 91 96 VoIP Monitoring Manager Client 27 VoIP Monitoring Manager Client 34 VoIP Monitoring Manager Client 79 VoIP Monitoring Manager Options 71 VoIP Monitoring Manager Server About VoIP Monitoring Manager Server 7 Components of VoIP Monitoring Manager How to Start VoIP Monitoring Manager 33 79 Index Installing VoIP Monitoring Manager Server np 17 Invalid RTOP 96 Starting VoIP Monitoring Manager Web Clienti nerenin 34 79 VolP Monitoring Manager Server Error Messages oo oo mom 95 VolP Monitoring Manager Server Properties iei 71 VoIP Monitoring Manager Server 80 VoIP Monitoring Manager Server 91 VoIP Monitoring Manager Server 96 VoIP Monitoring Manager Server Error Messages ooooooooo o oom 95 VolP Monitoring Manager Server Malaka Warning Inn ema 84 85 Web Client Components of VoIP Monitoring lira Connect to New 37 GODY SEa SE 58 Starting VOIP
105. lly re establishment of the connection See Also About VoIP Monitoring Manager Server VoIP Monitoring Manager Server Status 83 Avaya VolP Monitoring Manager Reference Changing the RTCP Listen Port The RTCP Listen Port is the configurable port that is used to collect the AVAYA endpoints The number must be from 1 through 65535 The default port is 5005 Changing the RTCP port will result in a warning that the RTCP port must match the port configured on the AVAYA voice system For more information see http www iana org assignments port numbers and your AVAYA Call Processing or Switch Administration Forms SAT You will also need to enter a Windows SNMP Agent Community ID with write access default private It is very unusual to change the listen port as the default of 5005 should work in most situations Connecting to the License Server The Connect to License Server option in the File menu enables you log into the WebLM server that manages your Avaya licenses If the license server was not configured during installation you are prompted to connect to the license server the first time you start the VMM Server To connect to the license server 1 From the File menu select Connect to License Server The License Server Administration dialog box appears 2 In the License Server box enter the IP address of the WebLM server 3 In the Port Number box enter the port number 4 Click the OK button If you click the
106. lty viewing the reports try maximizing the application or close either the Tool Bar or Results List View gt Tool Bar or Results List e Select Window gt Tile Horizontally Alt w then h See Also Arrange the Reports on the Screen Cascade Reports You can cascade all the reports so that each report overlaps the other showing the title bar for ease of access To cascade the reports e Select Window gt Cascade Alt w then See Also Arrange the Reports on the Screen Minimize the Reports You minimize the report so that only the Title Bar is visible the viewing area by clicking on the Minimize button on the report The Minimize button is the first button on the report s Title Bar It is next to the Maximize button To return the report to its normal state double click on the Title Bar See Also Arrange the Reports on the Screen View Multiple Reports You can view multiple reports at one time by repeatedly selecting endpoints and clicking on the Report button You may need to arrange the reports on the screen so that you can see them easily You can minimize and maximize the reports If you have minimized a report you can easily maximize it by double clicking on its title bar See Also View a Report About Summary and Detailed Reports 68 How to Client View Sessions in a Report As a single phone call could include several sessions e g if the call was shuffled conferenced transferre
107. lue csv file The exported data contains records for every endpoint and every session that is displayed in VoIP Monitoring Manager Opening or closing session folders to show or hide the endpoints does not affect the data that is exported You can open this file in most database and spreadsheet programs such as Microsoft Excel Exporting the data to a spreadsheet enables you to manipulate the data so you can create your own reports Click this link to see an example Adobe Acrobat 5 or later required the page has been split into three because of its width You can use the sorting counting and calculation features of Microsoft Excel to create your own reports from this raw data The data exported is divided into 3 tables e Session Table e Time varying Data Table e Trace Route Table To Export Data from the Result List 1 File gt Export Result List or click the Export button located at the bottom of the Result List A Save dialog opens Tip If you want to limit the data that is exported narrow down your search so that less data displays in the Result List 2 Navigate to a folder 3 Inthe File name field type a name for the file 4 Click Save as The file saves with the CSV extension 5 From Microsoft Excel open the file From here you can build your own report Microsoft Excel can only handle 65 536 rows of data If your exported data file contains more rows you will need to write a script that splits the da
108. m 18 System Alarms Call Alarm oooWooWW maa 84 Configure SNMP Service For Sending 21 Generating Traps amp Alarms 83 Terminal Alarms 86 System AlarMS ooooooo nnee 85 System pane 27 System Requirement Port 1099 19 System View 43 system parameters ip options form Configure IP Network Region form 18 T Terminal Alarms Gall Alarms han aa 84 Configure SNMP Service For Sending TADS sects eee Busana 21 Generating Traps amp Alarms 83 System Alarms sess 85 Terminal 86 Tile Horizontally esses 65 Tile Vertically sees 65 Time Stamp Table Create Statistical Reports 42 68 Export Report Data 67 Export Result List 41 67 Time To Live TTL c ooooo Wo W om mma 106 Tool Bar Connect to a New Server 37 COD a ciet Eo doe feet 58 Edit Report Properties 60 Export Result List 41 67 Help hn aa anna 13 New Search utem ret 32 View Active Endpoints 42 View Results 41 View Status
109. meters Multiple VoIP Monitoring Manager Servers might be installed on a large system in order to reduce the network traffic between a set of endpoints and the RTCP Monitor e g low bandwidth link between endpoints in one network region and a remote RTCP Monitor The network traffic due to RTCP reports being sent from the endpoints to the RTCP Monitor is usually low less than 40 bytes per second per currently active VoIP call RTP session Therefore it is usually unnecessary to have multiple RTCP Monitors If multiple VoIP Monitoring Manager Servers are installed on the system then the endpoints in each network region can be configured to send their RTCP reports to different RTCP Monitors To achieve this set the Use Default Server Parameters field to n no and specify the IP address of the Windows 2000 PC running the VoIP Monitoring Manager Server for that network region 18 Installation Checklist See Also Troubleshooting No Endpoints Matched the Search Components of VoIP Monitoring Manager Configure System Parameters IP Options Forms Configure System Parameters IP Options Form There are two Switch Administration Forms SAT that need to be configured to send RTCP reports to the RTCP Monitor These forms are called the system parameters ip options form as shown below and the ip network region form Configuration for the system parameters ip options form e Set the RTCP MONITOR SERVER Default Server IP Address to the addr
110. ndows SNMP Agent is Installed and Running ooooW 19 How to Start VoIP Monitoring Manager 33 79 Starting VoIP Monitoring Manager Web Gliente SLi tee ee 34 79 VolP Monitoring Manager Server 80 91 96 Windows SNMP Agent 95 Installing VoIP Monitoring Manager Server 17 Internet Explorer 34 79 Interpreting the Values Using Detailed Reports About Detailed Reports 46 Interpreting the Values Using Detailed Em 62 Interpreting the Values Using Summary Reports About Summary Reports 44 Interpreting the Values Using Summary Repon Snan ema 62 Invalid Bounds oooooooWW Wo 90 Invalid Date Range Error 89 Search 30 38 Invalid Date 90 Invalid RTCP Port Error 89 Invalid RTOP 96 Invalid Search Parameter Advanced 38 Invalid Search Parameter 91 IP Address Results List 31 Search 30 38 Search for a Specific IP Address 39 IP Address iter tpe 39 IP
111. nds and can have typical value ranging from 8ms to 32ms Endpoint Type The Results List displays an image representing the endpoint type in the left hand column as follows IP Phone Standalone desk phone with a dedicated Ethernet dual hub its own screen handset dial pad and feature access buttons Soft Phone Software only phone which is installed on any PC running the Windows operating system Media Gateway a network VoIP device EndTime The EndTime column in the exported file displays the date and time the session ended This column appears in the Session Table of the exported file F Framesize Frame size is the logical units into which data is partitioned for processing In the case of a voice coder decoder codec this is the time sliced blocks used by the codec algorithm For example the G 729 codec breaks the input audio signal into 10ms blocks for encoding purposes Therefore if the RTP packet payload is in 30ms blocks then there are 3 frames per packet VoIP Monitoring Manager displays the framesize in the Session Properties tab of the report dialog G Gatekeeper The Gatekeeper column in the Session Table displays the media server or CLAN that controls the endpoint Gateway A Gateway is generally used as a bridge between signaling protocols and bearer media In this context the Gateways allow IP endpoints to communicate with non IP endpoints e g the traditional circuit switched world of analogue and digital phones
112. nger than the propagation delay between New York and Boston e Transport delay The time it takes to traverse the network devices along a transmission path Networks containing many routers firewalls congestion and low speed WAN services for example introduce more delay than an overprovisioned LAN on a single floor of a building e Packetization delay The time it takes for a compressor decompressor codec to digitize an analog signal build frames and then reverse the process at the other end The G 729 codec has a higher packetization delay than the G 711 codec e Jitter buffer delay The delay introduced by the receiver while it holds one or more packets to reduce variations in packet arrival times See Also Troubleshooting Interpreting the Values Using Summary Reports or Detailed Reports 77 Avaya VolP Monitoring Manager Reference Activity Monitor Provides the ability to monitor RTCP activity for a set number of minutes hours or days A trap is generated when no activity is received within the specified time period The number must be from 1 through 99 The check box is cleared with a setting of 4 hours as a default setting About the Database By default all data sent to VoIP Monitoring Manager via RTCP from the endpoints is stored in the database You can run reports against this data or export it for use in other programs such as spreadsheets Depending on the number of monitored terminals and the trap settings t
113. nsure that port 1099 is available You can do this by rebooting server PC Server exiting Unknown problem with RMI Registry Try rebooting Please contact customer support if this error continues Server exiting See Also VoIP Monitoring Manager Server Error Messages VoIP Monitoring Manager Options 100 Troubleshooting Set RTCP Port Error If you receive the following error message then there is a problem setting the RTCP port You need to consider checking the following as indicated on the error message Setting the RTCP Port failed Please check The SNMP community ID has write access The SNMP Agent is running The port is not in use by another application See Also Windows SNMP Agent VolP Monitoring Manager Options Server Cannot Connect to SNMP This condition is not apparent unless you view the Windows Event Viewer on the server On a client it will not be possible to generate reports but no relevant information is available in the event log This condition is caused by incomplete or incorrect installation of the server The following DLL files cannot be found in c WINNT System32 Msvcp70 dll Msver70 dll Mfc70 dll To verify that this condition has occurred look in the System Log section of the Windows Event Viewer for event ID 1102 with the following message SNMP Service is ignoring Extension Agent DLL lt path and file name gt because it is missing or misconfigured If you verify this problem copy
114. nt and the phone number e Displays start and end dates at the bottom of the report These dates can be altered to narrow or lengthen the date range This will cause the data to show more or less detail in the report BaD and Shota oof ef 2 0 10 on 00 Jitter ms Round Trip Time Loss if Min 2 8 7 Min 250 Avy 373 384 Min 0 3 Max 33 sUnknowns1 23 4 1 2 3 4 2 0 10 00 00 Jitter ms Round Trip Time ms Loss jt Ho Data Ho Data Ho Data Dis playing data from Jan 17 2003 56 53 AN 4 Jan T 2003 752 49 Search for data from Jan 17 2003 7 56 49 AM w to van 17 2003 7 57 49 Apy y Export Update How Help 48 How to Client See Also About Detailed Reports About Session Properties Data Stored for 100 Days Interpreting the Values Using Summary Reports or Detailed Reports Search for a Specific Phone Number SIP Username QoS Values or Network Address About Detailed Reports A Detailed Report enables you to see more detailed information than a Summary Report provides The Detailed Reports show how the QoS values change during the call and when this occurred This is displayed on a line graph The X axis shows the time range and the Y axis shows the value for each of the QoS parameters The upper values on the Y axis indicate unacceptable limits Each point on the line graph represen
115. number of sequence jump instances metri Largest SequenceFall tinyint The Largest Sequence Fall metric SequenceFalllnstances int The number of sequence fall instances metric TTL ti nyint The Ti me To Live metric Maxi mumi tter smallint The Maxi mum Jitter metric JitterBufferOverrun ti nyi nt The number of jitter buffer over runs metric JitterBufferUnderrun tinyint The number of jitter buffer under runs metric JitterBufferDelay smallint The Jitter Buffer Delay metric 104 Troubleshooting Create the GOS table indexes CREATE CLUSTERED INDEX Parti ci pant D ON GOS Parti ci pant D Go Drop the TraceRoute table if it already exists F EXI STS SELECT FROM ect s WHERE LI KE TraceRoute DROP TABLE Tr aceRout e ice Create the TraceRoute table CREATE TABLE Tr aceRout e Parti pant D uni quei denti fi er not null The participant ID for which the GOS sanpl es are recor ded TimeOffset int not null Time offset of the trace route fromthe session start ndex tinyint Hop count index HopAddress1 tinyint IP Address for the network hop Cctect 1 HopAddress2 tinyint IP Address for the network hop Cctect 2 HopAddress3 tinyint IP Address for the network hop Cctect 3 HopAddress4 tinyint IP Address for the network hop Cctect 4 HopTi me smallint Round trip delay to the hop address in nillisecon
116. nyint IP address of peer endpoint Cctect 4 Si enceSuppressi on ti nyi nt The Sil ence suppression metri c Medi aEncryption ti nyi nt The Silence suppression metric Acoust cEchoCancel ation ti nyi nt The acoustic echo cancellation metri c EEE8021D smallint The 802 1D metric DSCP ti nyi nt The DiffServ Code Poi nt DSCP metric EchoTai Length ti nyint The echo tail length metric FrameSize ti The frame size metric GO Create the Participant table indexes CREATE NONCLUSTERED INDEX St art Dat el ndex ON Parti pant Start Ti me GO Drop the QOS table if it already exists F EXI STS SELECT FROM ect s WHERE NAME LI KE QOS DROP TABLE GOS Go Create the QO table CREATE TABLE GOS Parti pant I D uni quei denti fi er not null Participant ID that this WS data applies to Ti meQGf f set int not null Time of the CDS entry from session start HIT smallint Round trip ti me Jitter int Jitter Recei vedPackets int Count of RTP packets received si nce the last ti me an RTCP packet was recei ved Lost Packets int A count of HTP packets since the last ti me an HTCP packet was r ecei ved RSVPStatus tinyint The RSVP status metric Number Cf Cctets int The Received RIP Cctets metric Largest SequenceJunp tinyint The Largest sequence jump metric SequenceJunplnst ances int The
117. oS parameters for Calls Sessions as well as thresholds for Systems Networks and Terminals endpoint in the Trap dialog The RTCP Monitor checks to see when the defined interval expires It counts the number of warning traps for a specific IP endpoint A terminal trap is sent when the number exceeds the specified number in the defined interval To generate an Alarm as soon as the thresholds are reached use an interval of zero 0 Example This example shows values entered into the Trap dialog These values would result in a warning being logged at the end of the call if at any time during the call the jitter 2245 or the loss gt 4 If the number of warnings logged in any 24 hour interval against a single endpoint IP Address exceeds 50 then a Terminal Trap is sent for that endpoint Click on the tabs or columns in this example to see more explanations Trap Threshold Settings Traps System and Terminal Traps Warnings Log a warning if the following are exceeded Jitter ms RTT ms Loss 96 45 0 0 0 0 0 4 0 Add Remove System and Terminal Traps Send Trap if Trap Type stofWarnings Interval System 100 1 Days Terminal 50 1 Days Remove amy Done See Also Generating Traps amp Alarms Call Traps System Alarms Configure SNMP Service for Sending Traps 89 Avaya VolP Monitoring Manager Reference 90 Troubleshoot
118. or this sessi on Cctect 3 103 Avaya VolP Monitoring Manager Reference PAddress4 ti nyi nt IP Address of the participant for this sessi on Cctect 4 RTPI nconi ngPort From smallint Port on remote machi ne f rom which the RIP streamis bei ng recei ved RTPI nconi ngPort To smallint Port on local machi ne from wni ch the RIP streamis bei ng sent RTPQut goi ngPort From smallint Port on local machi ne f rom which the RIP streamis being sent RTPOut goi ngPort To smallint Port on remote machi ne from which the RIP streamis being recei ved Endpoi nt Type tinyint The type of endpoint CNare varchar 256 The RIP canonical name of the participant PhoneNunber varchar 256 Phone number of this participant from phone SDES item Tool varchar 256 The TOOL fromthe TOOL RTCP SDES item Gat ekeeper Address tinyint The gatekeeper address for this participant Cctect 1 Gat ekeeper Address2 tinyint The gatekeeper address for this participant Qctect 2 Gat ekeeper Addr ess3 tinyint The gatekeeper address for this participant Cctect 3 Gat ekeeper Address4 tinyint The gatekeeper address for this participant Cctect 4 PayLoadType tinyint Payload type of received packet s Peer Address1 tinyint IP address of peer endpoint Cctect 1 Peer Addr ess2 tinyint IP address of peer endpoint Cctect 2 Peer Addr ess3 tinyint IP address of peer endpoint Cctect 3 Peer Addr ess4 ti
119. pdate All Reports 60 Update 59 View a 35 58 View Multiple Reports 66 ap 46 Report Data Results List dimana 31 Search 30 38 Summary Data 75 Report 31 Report Limit Reached 90 Report Properties Dialog About Detailed Reports 46 About Summary Reports 44 Edit Report Properties 60 Invalid 90 Report Properties Dialog 60 Reports About Detailed Reports 46 About Summary Reports 44 Altering Date Range of Reports 61 Arrange the Reports on the Screen 65 Detailed Session Report 50 Difference Between Endpoint and Session Reports neci 48 How Sessions Display in a Report 66 Interpreting the Values on a Summary fie 62 Interpreting the Values Using Detailed iude eta 62 Maximize 64 Avaya VolP Monitoring Manager Reference Minimize the
120. points active from a point in time into the past or between a date range You can also use the Advanced Search options to narrow the search based on phone number SIP username network addresses or QoS value Once you have completed your search the Results List updates with a list of endpoints where you select the endpoint from to view a report To Run a Search 1 Perform one of the following steps e Select Edit gt Search e Click Search on the Endpoints pane The Search dialog appears From the Search dialog click the drop down arrow to select the time period for active endpoints The default is 1 minute but you can select hours days weeks or months If you want to select a date range of active endpoints click From and click the calendar s drop down arrow to open the calendar From the calendars select the start from and end date to of the range You can select hours minutes seconds and AM PM You can also use the arrow buttons to scroll through the months and years Click Search The Results List updates with a list of endpoints Now you can select an endpoint and view its report 37 Avaya VolP Monitoring Manager Reference See Also Advanced Search How to Use VolP Monitoring Manager Client About Detailed Reports and Summary Reports Interpreting the Values Using Detailed Reports and Summary Reports View a Report You can generate reports for endpoints and media gateways Endpoint Reports After you run a
121. r ms Round Trip Time ms Loss Min 10 Avg 11 Max 12 Min 130 140 Max 150 Min 0 Avg 1 Max 2 Displaying data from Mar 8 2005 1 13 55 PM to Mar 8 2005 1 14 24 PM Searchfordatafrom Mar 8 2005 5 57 13 Y to Mar8 20055 57 13PM Apply Export UpdateNow Export Report lane Connected to server ozkbarrett a1 10 2 0 110 License State Evaluation mode Operational days remaining 88 See Also How to Use VolP Monitoring Manager Client About the System Pane About the Endpoints Pane About Summary Reports About Detailed Reports 21 Avaya VolP Monitoring Manager Reference System Pane The System pane is populated based on the media gateways that have reported to the VMM server in the last hour or specified time period Data for the System Pane is only obtained over the last hour because this uses an expensive query if the database is large If your system has a small database you may want to increase this look back time To increase the look back time you must change the value of the SystemViewSearchilnterval attribute in the VoIPMonMgrClient ini file The VolPMonMgrClient ini file is located in the VMM installation directory Note that the value of the SystemViewSearchinterval attribute is in hours For each object the System displays the following information if available e Name if you configured friendly names for gatewa
122. r Server 80 91 96 Windows SNMP Agent is Not Running 99 Windows SNMP Agent 95 Windows SNMP Agent Connection Error 94 Windows SNMP Agent is Not Running 99 X X axis About Detailed Reports 46 K A 64 Y Y axis About Detailed Reports 46 YS aXIS ui kee tte na 63
123. r install to install it from the Windows 2000 CD If the Windows SNMP Agent is not installed or not running you will experience problems receiving data Check if Windows SNMP Agent is Installed and Running 1 Select Start gt Settings gt Control Panel gt Administrative Tools gt Services 2 Scroll down until you see the words SNMP Service It should have a status as Started and Startup Type as Automatic If it is not included in the list you will need to install it from the Windows 2000 CD 3 If it is listed but not set to run automatically you will need to change its properties as follows 4 Right click on SNMP and select Properties from the context menu The SNMP Service Properties dialog opens 5 Select Automatic from the Startup Type drop down list 6 Click OK See Also Check for a Valid Community ID Troubleshooting Components of VoIP Monitoring Manager Check for a Valid SNMP Community ID The Community ID for your Windows SNMP Agent must match the Community ID defined in the VoIP Monitoring Manager Options By default it is public but it may have been changed You cannot complete this procedure unless you have already checked that Windows SNMP is installed and running To Check for a Valid Community ID 1 Click Start gt Settings gt Control Panel gt Administrative Tools gt Services 2 Scroll down and select the SNMP Service 3 Right click on SNMP Service and select Properties from the context menu
124. r large groups within an Internet including source identification and support for Gateways like audio and video bridges and multicast to unicast translators e RTCP provides information about Round Trip Time Jitter Packet Loss and other data useful for analyzing voice quality e Endpoints transmitting real time data send an RTP stream which carries the actual data e g audio video The endpoints also send a corresponding RTCP stream For more information see RFC 1889 located at http www ietf org rfc rfc1889 txt See Also Components of VoIP Monitoring Manager Troubleshooting Database Schema pee Create the Vm schema USE Vnm GO Drop the Participant table if it already exists F EXI STS SELECT FROM sysobj ects WHERE LI KE Parti ci pant DROP TABLE Parti ci pant GO Create the Participant table CREATE TABLE Parti ci pant I D uni quei denti fi er not null PRI MARY KEY The uni que ID of the sessi on participant Start Ti me DateTi me Date and ti me of the first report recei ved EndTi me DateTi me The ti me the session fini shes SSRC bigint Synchronization source identifier Peer SSRC bigint Synchronization source identifier of the peer I PAddress1 ti nyi nt IP Address of the participant for this sessi on Cctect 1 PAddress2 ti nyi nt IP Address of the participant for this sessi on Cctect 2 PAddress3 ti nyi nt IP Address of the participant f
125. rded Each router that receives a packet subtracts one from the count in the TTL field When the count reaches zero the router detecting it discards the packet and sends an Internet Control Message Protocol ICMP message back to the originating host VoIP Monitoring Manager reports the TTL value detected by the endpoint for each RTP packet it receives 109 Avaya VolP Monitoring Manager Reference 110 Glossary 802 10 802 1D is reported only if it is enabled 802 1p 802 1p is the IEEE endorsed Layer 2 traffic prioritization setting 802 1Q The 802 1Q field indicates the Virtual LAN to which this device has been assigned A Acoustic Echo Cancellation The acoustic echo cancellation metric indicates if an endpoint is configured for full duplex half duplex or acoustic echo cancellation mode The acoustic echo cancellation metric is an enumerated type metric The possible values are 0 Half duplex 1 Full duplex 2 AEC There is no acoustic echo cancellation on the VoIP engines Acoustic echo cancellation is a feature for IP phones only Alarm A Trap or Alarm is a message sent by a Windows SNMP Agent to a Trap Manager console or terminal to indicate the occurrence of a significant event such as a specifically defined condition or a threshold that was reached It is also referred to as an Alarm The Trap Manager is typically configured to be the HP OpenView or Avaya Network Management Console but any Trap Manager applicat
126. rect formatting consult the following topics e Search for a Specific Phone Number e Search for a Specify SIP Username e Search for a Specific Network Address e Search Using QoS Values See Also Advanced Search Dialog No Data is Displaying on a Report There are many reasons why data may not display on the report Possible Solutions e If you are using MSDE data older than 30 days is removed from the database e If you are using SQL server data older than 100 days is removed from the database e Check the VoIP Monitoring Manager Options You may have an incorrect Windows SNMP Agent Community ID or RTCP Listen Port setting See Also Troubleshooting Error Messages About Detailed Reports or Summary Reports Interpreting the Values Using Detailed or Summary Reports 93 Avaya VolP Monitoring Manager Reference No Endpoint Data Available If you receive the following error message then the endpoint whose report is being viewed is not currently active Wait until the endpoint becomes active again and more data will be displayed or close the report if you are finished viewing it There is no data currently available for this endpoint Explanation This happens when calls are too short to produce reporting data or the reporting data has been lost If the actual call duration is comparable to the reporting period or shorter than the reporting period there may be no RTCP packets received The endpoints normally provide a reception
127. rs IP Options Form oocoWoWWoWooW WoW WWW Jaa 19 Make one port avallable ctt eite Urt tete ete tante pre ahaha 20 Check Windows SNMP Agent is Installed and Running eee 20 Check for a Valid SNMP Community ID oW WWW Wana 20 Configure SNMP Service For Sending Traps oooooo WoWoWooWoWo WoW WWW WWW Wu 22 Connect to Database ie fag Lee baa ete Bai evene ber ducet edad ana 22 Manage your licenses 5 eee epe deed tt aan 23 Customized Setup enitn o Nan aan 24 Customized Setup desto rues eese ute e pue ttt tena 24 Change Monitoring Manager 5 WWW Wo W W Wanna 24 Configure Database Tables bian rrr ana laa aan 24 Migrate Data anu ana Ru a Tt 25 Avaya VolP Monitoring Manager Reference Overview of VoIP Monitoring Manager Client ooo oooWoWoWoWo Woo Wo WWW 27 VoIP Monitoring Manager Client oocooooWooWo Wo enne nennen nnns trennen 27 System Pare ies E ee Hee E eere He trea c E eere ep Ee 28 Endpoints Pane aa oe Oe DP T ER OE 29 GonnectIOnStatUS in ne 30 SIat s Bar en an teat ame nih te Rn arak 30 Search Dialog nanas un adan Ba 31 32 View Tool B rz iiit entered uua 33 rens ae aa NN ee neler ene eee 33 Getting Started Guide Client esses entrent nnne 35 Starting VoIP Monitoring Manager
128. rts Gateway The Results List will display one or more phone numbers next to the Gateway endpoint type These phone numbers are the phone numbers that the Gateway is acting as an intermediary for Therefore the phone number of the Gateway can change and can be multiple phone numbers The Results List will separate endpoints involved in a session with a comma Conferenced calls are separated by a colon For example if the following phone number 8616 1111 1222 8904 displays in the Results List then the Gateway has three active sessions as explained e Telephone 8616 is a Non IP telephone which is in a session with a Softphone e Telephones 1111 and 1222 are conferenced e g IP phone 8888 is in a Session with these two phones e Telephone 8904 is a Non IP telephone in a session with an IP telephone 66 How to Client Arranging Reports Maximize Reports g You can expand the report to fill the whole viewing area by clicking on the Maximize button on the report or from the Window menu The Maximize button is the second button on the report s Title Bar It is next to the Close button If you select to maximize a report you can undo maximize from the Window menu e Select Window gt Maximize Alt w then m See Also Arrange the Reports on the Screen Arrange Icons The Arrange Icons option on the Window menu enables you to line reports up along the bottom of the application For this option to be available you mus
129. s oooooo rWoWoW Woo momo 107 Interpreting Terminal Names ooooWo WoWoW WWW Wen 108 SNMP Gommunity 108 1 109 111 lc TM 119 vii About VoIP Monitoring Manager VoIP Monitoring Manager is a Voice over IP VoIP Quality of Service QoS monitoring tool It enables you to monitor and review the quality of a call on an AVAYA VoIP network Using the VoIP Monitoring Manager you can view the Jitter Round Trip Time RTT and Packet Loss experienced at the endpoints and during a session The QoS data displays currently active endpoints or for endpoints active in the past With this information you can begin to troubleshoot and isolate problems If you are new to using the VoIP Monitoring Manager the following information explains what you can do with this tool Search for Endpoints You search endpoints active from some time in the past or within a date range The Advanced Search options enable you to narrow your search to match phone numbers SIP user names network addresses or QoS level View Reports Once you have completed your search you can view a summary or a detailed report The reports display the QoS data for selected endpoints This is particularly useful for monitoring Gateways or locating problems at a particular endpoint You can also view a report for endpoints involved ina session This will a
130. security restrictions associated with running unsigned applets The limitations are e You can only access one monitor that is directly connected to the server running the VMM Server e You cannot connect to a new server or use the Copy functionality See Also Components of VoIP Monitoring Manager Web Client Displays an Incorrect Time 82 Getting Started with VoIP Monitoring Manager Server Monitoring Server Status When you start the VoIP Monitoring Manager Server you will see the Server status bar and Windows SNMP Agent status bar When the Server is running you will see the Server Status bar completely filled in When the Windows SNMP Agent is connected you will also see the SNMP Agent Status bar completely filled in From the VoIP Monitoring Manager Server you can e Connect to RTCP Monitor e Edit VoIP Monitoring Manager Options e Generate Traps Hy Avaya VoIP Monitoring Manager Server ol x EJ T File Edit Help erver Status NMP Agent Status See Also Components of VoIP Monitoring Manager Start the VoIP Monitoring Manager Server VoIP Monitoring Manager Server Error Messages Connect to RTCP Monitor The Connect to RTCP Monitor enables you to re establish the SNMP connection to the RTCP Monitor When the VMM Server starts it automatically attempts to establish a connection with the RTCP monitor If the SNMP connection is lost at any time the Connect to RTCP Monitor menu enables to enable manua
131. ssions Display in a Report 66 Interpreting the Values Using Detailed 62 Interpreting the Values Using Summary REDONS et etti mre ana 62 Results List mo 31 Summary Session Report 49 View Multiple Reports 66 View a Report 35 View a Report 58 View Active Endpoints 42 View Menu View Results 41 View Status 42 View 32 View Menu e perseri eese 41 View Multiple Reports Arrange the Reports on the Screen 65 View Multiple Reports 66 View Results List Results List itat 31 Search 30 38 VoIP Monitoring Manager Client 27 View Results List 41 View Sessions Difference Between Endpoint and Session Reports cecinere rez 48 How Sessions Display in a Report 66 View Sessions oooooco o Wo WWW 66 View Sessions in a Report 66 View Status Bar Connection 30 Status Bar gae els 30 View Status 42 View ToolBar eite 32 VolP Monitoring Manager C
132. ssist with determining problems that occur between two endpoints or in an isolated area of the network Generate Automatic Alarms You can generate SNMP Traps Alarms which enables the VoIP Monitoring Manager to alert you when the Jitter Round Trip Time or Packet Loss reaches certain levels This assists you to routinely monitor the network and troubleshoot problems See Also Components of VoIP Monitoring Manager Starting VoIP Monitoring Manager How to Use VoIP Monitoring Manager Client About Licenses About VoIP Monitoring Manager Client The VolP Monitoring Manager VMM Client provides the graphical user interface GUI for VolP Monitoring Manager The VMM Client does not communicate with the VMM RTCP Monitor and does not use SNMP The data that is displayed is gathered from the VoIP Monitoring Manager VMM Server The VMM Client may be installed on the same machine as the VMM Server or it may be installed on another machine on the network It is possible for the VMM Server and the VMM Client to communicate over a dial up connection See Also Components of VoIP Monitoring Manager Starting the VoIP Monitoring Manager How to Use VoIP Monitoring Manager Client About VoIP Monitoring Manager Web Client The VoIP Monitoring Manager VMM Client can run as a web application in a browser This is useful if you only have the VMM Server installed The VMM Server needs to be running a web server If you purchased Avaya Integrated M
133. t has been configured to run at startup automatically The installation also checks to see if the Windows SNMP Agent is installed If the Windows SNMP Agent is not installed the Add Remove Windows Components starts automatically and you are be prompted for the Windows 2000 CD location to install the Windows SNMP Agent Check for a valid SNMP Community ID You must set an ID with the correct privileges Configure SNMP agent for sending traps Although SNMP is installed and running it dies not send the required traps until you configure it Download VoIP Monitoring Manager or Install from CD If you are downloading the program from a web site select to Run this program from its current location and the installation program starts automatically Alternatively you can select to save the file to disk which may be the faster option Once saved to your hard drive double click the saved program s name to start the install If you are installing the program from a CD ROM insert the CD into your drive and follow the instructions Connect to a database When you first install VoIP Monitoring Manager you need to connect Server to a database Solving Installations Problems If you are experiencing difficulties running the application after installation the following checks may assist you e Check Windows SNMP Agent is Running e Check for a Valid Community ID 17 Avaya VolP Monitoring Manager Reference See Also About Vol
134. t have a report minimized e Select Window gt Arrange Icons Alt w then a See Also Arrange the Reports on the Screen Arrange the Reports on the Screen You can organize the reports in the VoIP Monitoring Manager display area using the following options from the Window menu Multiple reports For more information click on any of the following options e Cascade e Maximize e Tile Horizontally e Tile Vertically e Arrange Icons e Close e Close All You can also hold your mouse down on the Title Bar of each report and drag the report across the screen or click on the Minimize Maximize or Close buttons To re open a window that you have minimized double click on the minimized Title Bar See Also How to Use VoIP Monitoring Manager Client About Detailed Reports or Summary Reports Interpreting the Values Using Detailed or Summary Reports 67 Avaya VolP Monitoring Manager Reference Tile Vertically You can tile all reports vertically so that each report is lined up one next to the other showing the Title Bar and the QoS data If you still have difficulty viewing the reports try maximizing the application or closing either the Tool Bar or Results List e Select Window gt Tile Vertically Alt w then v See Also Arrange the Reports on the Screen Tile Horizontally You can tile all reports horizontally so that each report is lined up one above the other showing the Title Bar and the QoS data If you still have difficu
135. ta into smaller files before you import the data into Excel 44 How to Client See Also Export Report Data Creating Reports with Export Data Some Fields Are Blank in the Exported Data Creating Reports with Exported Data You can export the data from the Result List and or Report dialogs to Microsoft Excel Using Microsoft Excel you can create your own reports as shown in the linked example This report was created by using Microsoft Excel s calculation features It includes averaging results counting the number of sessions and unigue participants and setting filters to determine the longest sessions creating a line graph to visually demonstrate the information You can create your own reports from the exported data click this link to see and example Adobe Acrobat reader is required See Also Export Results List Export Report Data Some Fields Are Blank in the Exported Data View Active Endpoints You can view all active endpoints by clicking on this icon on the Tool Bar or selecting this option from the View Menu The Results List is updated with all currently active endpoints See Also VoIP Monitoring Manager Client View Status Bar The Status Bar is the gray bar at the bottom of the VoIP Monitoring Manager Client It provides information on the current status such as the connection status to the VoIP Monitoring Manager Server You toggle the display of the Status bar by clicking on this icon on the Tool Bar or select
136. th Exported Data You can export the data from the Result List and or Report dialogs to Microsoft Excel Using Microsoft Excel you can create your own reports as shown in the linked example This report was created by using Microsoft Excel s calculation features It includes averaging results counting the number of sessions and unique participants and setting filters to determine the longest sessions creating a line graph to visually demonstrate the information You can create your own reports from the exported data click this link to see and example Adobe Acrobat reader is required See Also Export Results List Export Report Data Some Fields Are Blank in the Exported Data 71 Avaya VolP Monitoring Manager Reference 72 Overview of VolP Monitoring Manager Server VoIP Monitoring Manager Options The Options dialog allows you to define and change the Data Storage RTCP and Configuration Messaging settings The SNMP Configuration dialog allows you to define and change the SNMP settings based on the new properties To Edit VoIP SNMP Settings 1 Select Edit gt SNMP Settings from VoIP Monitoring Manager Server The SNMP Configuration dialog displays 2 Enter a value for SNMP Community ID To Edit VoIP Monitoring Manager Options 1 Select Edit Options from VoIP Monitoring Manager Server The Server Options dialog displays 2 Click the Data Storage tab RTCP tab or Configuration Messaging tab to select settings and
137. the SNMP dialog When creating the community ID ensure that it has both read AND write privileges SNMP Read Community ID The read ID is necessary for obtaining information from the agent for example client queries and existing configuration settings The read ID must match the ID defined in the Windows SNMP Service Properties dialog 108 Troubleshooting SNMP Write Community ID The read ID is necessary for obtaining information from the agent for example client gueries and existing configuration settings The read ID must match the ID defined in the Windows SNMP Service Properties dialog TTL Considerations For a number of reasons packets may not get delivered to their destination in a reasonable length of time For example a combination of incorrect routing tables could cause a packet to loop endlessly A solution is to discard the packet after the packet has been forwarded a certain number of times and send a message to the originator who decides whether to resend the packet The initial TTL value is set usually by a system default in a field of the IP packet header with a value in the range 0 to 255 The original idea of TTL was that it would specify a certain time span in seconds that when exhausted would cause the packet to be discarded Since each router is required to subtract at least one count from the TTL field the count usually indicates the number of router hops the packet has remaining before it must be disca
138. ties Interpreting the Values Using Detailed Reports Search for a Specific Phone Number QoS Values or Network Address Y axis The Y axis on the Detailed Reports line graph is the vertical area of the report covering the top to the bottom of the graph The top of the Y axis represents the upper levels for each of the QoS parameters and the bottom of the Y axis represents the lower levels You can point your mouse at the samples on the line graph and the exact time and QoS value will display For more detailed information see the topic on About Detailed Reports and or Interpreting Detailed Reports 65 Avaya VolP Monitoring Manager Reference Different Scales for Each QoS Parameter The QoS parameters have different values To represent each parameter on the same report the Y axis has a different scale that suits each QoS parameter These scales are shown on the Y axis in their respective colors See Also Edit Report Properties X axis X axis The X axis on the Detailed Reports represents the date range It is the horizontal area of the line graph from the left to the right of the report The start of the date range begins from the left of the horizontal axis and continues until the end of the date range on the far right side Alter the Date Range to Show More Deiail You can alter the date range to a shorter date or longer date period to see more or less detail See Also Y axis About Detailed Reports Interpreting Detailed Repo
139. tinyint AcousticEchoCancellation tinyint IEEE8021D int DSCP tinyint EchoTailLength tinyint FrameSize tinyint ParticipantID uniqueidentifier TimeOffset int ID uniqueidentifier tinyint HopAddress1 tinyint HopAddress2 tinyint HopAddress3 tinyint LicenseState HopAddress4 tinyint HopTime p eae Mode tinyint GracePeriodRemaining int DemoPeriodRemaining int Configuration EndpointCapacityTotal int EndpoiniCapacityAcqured int EndpointCapacityAcquired int DatabaseVersion varchar 15 GatewayCapacityTotal nt LicenseServerAddress char 15 pascit dte uq pda d d LicenseServerPort int ir ConfigurationMessageManagerPort int ErrorMessage varchar 258 106 Troubleshooting Handling Jitter Removing Jitter Jitter can result from bad queuing strategies set up on network equipment Check your equipment manual for recommended settings To remove jitter the endpoints need to collect packets and hold them long enough to allow the slowest packets to arrive allowing them to be played at even intervals in the correct sequence which causes additional delay Jitter Effects Jitter can create audible voice quality problems if the variation is greater than 60ms Symptoms of excessive jitter could be reported as crackling or static A faulty microphone or other hardware problems can be reported as a similar sound problem to jitter but they are not relat
140. toring Manager Server Properties oooooooooom 71 NI ER 7 SEVEN satiate teta tdt 80 i i 91 OBL VOL Ses eee c KL AM de 96 Server Already Running Error 89 Server Already Running 99 Server cannot Connect to SNMP 98 Server Could Not Reconnect to the SNMP Agent Error 89 Windows SNMP Agent 95 Server Could Not Reconnect to the SNMP Oni ad mana 94 Server Error 95 Server 71 Server Unavailable Error 89 How to Start VoIP Monitoring Manager 33 79 VoIP Monitoring Manager Server 80 91 96 Server Unavailable 92 Server Version Error Change 37 Error 89 Host Name Server dialog 23 VoIP Monitoring Manager Server 80 91 96 Server Version 93 Session Difference Between Endpoint and Session Reports eve 48 How Sessions Display in a Report 66 Results List ett 31 Session coso aa e a a 48 Set RTCP Port Error Windows SNMP Agent 95
141. ts ince tens 48 Display Altering Date Range of Reports 61 Arrange the Reports on the Screen 65 Connection 30 Host Name Server dialog 23 How Sessions Display in a Report 66 Me ee Me eR 104 List All Active Endpoints 42 Minimize the Reports 66 No Data is Displaying on a Report 91 Round Trip Time RTT 74 Search 30 38 Tile Horizontally 65 Tile Vertically esses 65 View a 35 58 122 View Multiple Reports 66 View Results 41 View Status 42 View 32 VolP Monitoring Manager Server Properties oooooo oo Woo 71 Display unite na amami 27 Display eun 34 Display niet 79 Display ereen banana ena amanah 80 Display naa an 96 E Edit Advanced 38 Altering Date Range of Reports 61 Arrange the Reports on the Screen 65 Configure IP Network Region form 18 Configure SNMP Service For Sending e iie re i na e 21 Connect to New
142. ts and Detailed Reports Interpreting the Values Using Summary Reports and Detailed Reports 56 How to Client Detailed Media Gateway Link Report Shows the aggregate jitter RTT and percent loss on a graph for VolP sessions going between the two selected media gateways This report excludes VolP sessions at the media gateways that are with phones The parent endpoint involved in the session displays in the top report with the child endpoint below The following image shows a sample Detailed Media Gateway Link report 53 Avaya VoIP Monitoring Manager Client 135 27 67 148 to 135 27 67 170 59 File Edit View Window Help ocr Ed FI aa Sad SRY he 2 10209 135 27 67 148 10 2 92 9 9 B13527 665 g 150 500 15 35276655 051352767143 135 27 67 148 sena 6 23135 27 67 170 1 5 35 92 2 fl 135 35 92 6 0 4 7 092500 09 35 00 094500 095500 100500 101500 435 27 67 170 150 500 15 0 0 0 09 25 00 09 35 00 09 4500 09 55 00 10 05 00 10 15 00 Displaying datafrom Feb 10 2005 E Jitter ms IM Round Trip Time ms IK Loss Search for data from Feb 10 2005 9 18 49 AM v to Apr 18 2005 3 07 15PM Apply Update Now Help Done Connected to server ozkbarrett a1 10 2 0 110 License State Licensed To view a Detailed Media Gateway Link Report 1 From t
143. ts the maximum value since the last point displayed The Detailed Report Features e tool tip enables you to point your mouse at the samples on the line report to see the exact data measured e Color coded QoS data is represented on the report by a different color You can uncheck the display of one or more of the QoS data e Show more or less detail by altering the date range These dates can be altered to narrow or lengthen the date range This causes the data to show respectively more or less detail in the report oa 55 IP Softphone 9013 Summary Report Detailed Report IP Softphone 9013 192 168 33 11 150 500 15 Displaying datafrom Jan 28 2003 E Jitter ims E Round Trip Time ms E Loss 8 Search for data from Jan 5 2003 4 54 33 PM to Feb 5 2003 45433PM Export Update Now Help Done 49 Avaya VolP Monitoring Manager Reference See Also About Summary Reports About Session Properties Interpreting the Values Using Detailed Reports and Summary Reports Search for a Specific Phone Number SIP Username QoS Values or Network Address About Session Properties The report dialog displays the following static properties of the current session in the Session Properties tab To Display the Session Properties 1 From the Result List expand a call and select a session from the list 2 Click Report The Report dialog displays 3 From the Report dialog c
144. tware for a 90 day trial period See Also About Licenses 80 Getting Started with VoIP Monitoring Manager Server Starting VoIP Monitoring Manager You need to ensure that the VoIP Monitoring Manager VMM Server is installed and running on the network before you start the VMM Client If you only have the VMM Server installed you can also start the VMM Client as a Web Client VoIP Monitoring Manager Server cannot be run unless a database is installed and configured properly To Start VoIP Monitoring Manager as an Application 1 From the machine with the VoIP Monitoring Manager Server select Start gt Programs gt Avaya gt VoIP Monitoring Manager gt Server The VoIP Monitoring Manager Server starts 2 From the machine with the VoIP Monitoring Manager Client select Start gt Programs gt Avaya gt VoIP Monitoring Manager gt Client The VoIP Monitoring Manager Client starts Now you can search for endpoints and then view the QoS data in a report format If the VoIP Monitoring Manager Server has difficulty connecting to the Windows SNMP Agent check the Windows SNMP Agent is installed and running See Also Connect to Database Run a Search View a Report How to Use VoIP Monitoring Manager Client About Detailed Reports and Summary Reports Interpreting the Values Using Detailed Reports and Summary Reports 81 Avaya VolP Monitoring Manager Reference Starting VoIP Monitoring Manager Web Client The Avay
145. ty of Service QoS 41 New Search 32 No Data is Displaying Report Error 89 No Data is Displaying on a Report 91 No Endpoint Data Available Error 89 No Endpoint Data Avallable 91 No Endpoints Matched the Search Configure IP Network Region form 18 Rura Search ise 35 37 Search 30 38 No Endpoints Matched the Search 92 ODLIOFIS tee 71 Organize Arrange the Reports on the Screen 65 Cascade Reports 66 Close All Reports 58 Close Report 58 Maximize Reports 64 Minimize the Reports 66 Move the 59 Tile Horizontally Reports 65 Tile Vertically Reports 65 View Results 41 View Status 42 126 View 32 Orgahize onte ate aminn 65 Overview of VolP Monitoring Manager Client Components of VoIP Monitoring Manager td 9
146. ummary Report Detailed Report Unknown e 135 2 7 66 164 195 2 666 164 Jitter ms Round Trip Time ms Loss it Min 1 avo 4 Min 117 2 0 Avo 3 33 giek Update Now to undate Displaying data from Jan 17 2 this report weih the latest Gos MI 8 08 21 AM data tor this encipointysession Apply Search for data from Jan 17 2003 8 07 24 AF See Also View a Report About Summary Reports or Detailed Reports Interpreting the Values Using Summary Reports or Detailed Reports 61 Avaya VolP Monitoring Manager Reference Update All Reports To update all reports that are displaying click Update All Reports icon as shown above This icon is located on the Tool Bar and the menu option can be accessed from View gt Update All Reports See Also Search About Summary Reports or Detailed Reports Interpreting the Values Using Summary Reports or Detailed Reports Edit Report Properties The Report Properties dialog is accessed from the Edit menu It enables you to edit the range of the scale for each of the QoS parameters displayed on the reports To alter the range type in a number in the fields or use the arrow buttons and click Apply or OK to save your changes To reset the parameters to the default settings click Defaults To close the dialog without saving any changes click Cancel Report Properties Lower Upper gt Cn
147. unlicensed If greater than zero this number is displayed in red This can occur if you have only one monitor connected to the WebLM License Server and you have more media gateways stored in the database than licenses purchased Avaya provides a 90 day trial version of VoIP Monitoring Manager After 90 days VoIP Monitoring Manager stops collecting RTCP data You have the option of purchasing the VoIP Monitoring Manager license key This key is required to fully activate the VoIP Monitoring Manager beyond the 90 day trial period When a license key is purchased an instance of WebLM License Server is required to manage the license key If you do not have a license to use VoIP Monitoring Manager you can use the software for a 90 day trial period See Also About Licenses 47 Avaya VolP Monitoring Manager Reference Working with Reports Client About Summary Reports The Summary Reports display the QoS data as a reading on a gauge The green segment of the gauge indicates values that reflect acceptable voice guality measured The amber segment warns you of degraded voice guality levels and the red segment indicates unacceptable voice guality levels measured The needle on the gauge shows the average values measured and the black inner arc shows the range of values measured To edit the default range displayed on the gauges use the Report Properties dialog The Summary Report Features e Displays information such as the type of endpoi
148. vaya VolP Monitoring Manager Reference Configuration Messaging Tab The Configuration Messaging tab contain the Configuration Messaging Port field The server and monitor must use the same Configuration Messaging port sow See Also Check for a Valid Community ID Components of VoIP Monitoring Manager VoIP Monitoring Manager Server Error Messages 76 Overview of VolP Monitoring Manager Server About RTCP Monitor The RTCP monitor collects the RTCP packets sent from the AVAYA endpoints and stores the information in a proprietary database The RTCP monitor also runs as a sub agent of the Windows SNMP agent All the information contained in the database can be queried through SQL The specifications for querying the database are found in e The RTP MIB The reference is located at http www ietf org rfc rfc2959 txt e The proprietary AVAYA VMON MIB The ASN 1 definitions of this MIB and associated traps are included as text files in the installation See Also VoIP Monitoring Manager Options Components of VoIP Monitoring Manager Starting the VoIP Monitoring Manager Components of RTT RTT can comprise the following four components e Propagation delay The time it takes for a packet to travel across the network from sender to receiver This variable is based on the speed of light and the distance the signal must travel For example the propagation delay between Singapore and Boston is much lo
149. ver Version Error If you receive the following error message you will need to ensure the VolP Monitoring Manager Server is running the same version as the VolP Monitoring Manager Client The VoIP Monitoring Manager Server on computer name inserted is running an incompatible version Please select a compatible Server or upgrade the Client and or Server Try e Check the Host Name Server dialog e Check that the version number for the Client is the same for the Server e From the Client Help gt About menu e From the Server dialog click Help gt About menu If the version numbers are not the same you will need to close all browsers and download the correct Server version If you are running the Web Client the error message will be slightly different as follows The VoIP Monitoring Manager Server is an incompatible version Please close all your browsers and try again For this situation close all browsers and then retry using the Web Client This will result in the correct Web Client automatically downloaded from the server See Also Troubleshooting Connect to New Server Some Fields Are Blank in the Exported Data Some fields are blank in the Exported Data because the endpoints did not report the data See Also Export Results List Export Report Data 96 Troubleshooting Unknown Error If you receive the following error message then it is important that you contact customer support so that they can help you
150. ver database See also Migrate data 24 Installation Checklist Migrate Data Use this procedure if you want to migrate VoIP Monitoring Data from the standard MSDE database to a SQL Server database Reasons for performing this migration include e Database content needs to exceed 2GB e You want access to improved management and reporting tools available in SQL Server e You want the remote administration capabilities of SQL Server e You regularly need a connection pool of more than five connections To migrate data 1 Install SQL Server 2 Set up the VMM database e Copy SetupNewVmmbDatabase zip to the MS SQL Server machine This zip can be found in the VMM installation SQL folder e Extract the zip file and follow the instructions in the extracted readme txt file 3 Create a backup of the existing MSDE database 4 Using the standard SQL Server tools restore the backed up database as a new SQL Server database Alternatively use the script provided VMM installation directory gt sql Restore VmmDatabase bat 5 Start Avaya VoIP Monitoring Manager Server 6 Select File gt Connect to Database Connect to SQL Database X Server Datahase Server pogo Database Authentication Login Cancel Apply Web 25 Avaya VolP Monitoring Manager Reference 7 Enter the Database Server name Logon Name and Password Note the default VMM login password cre
151. ver that manages your Avaya licenses The license server is required to activate VoIP Monitoring Manager beyond the 90 trial period If you do not have license to use VolP Monitoring Manager you can use the software for a 90 day trial period See Also About Licenses Connecting to the License Server 23 Avaya VolP Monitoring Manager Reference Customized Setup Customized Setup You only need to use these procedures if you are changing the default installation such as creating your own database Change Monitoring Manager Server To change the VoIP Monitoring Manager Server that the VoIP Monitoring Manager Client is communicating with 1 Select File gt Connect to New Server The Host Name Server dialog box appears 2 Enter the name of the new VolP Monitoring Manager Server and click OK Host Name of Server localhost If you are using the VoIP Monitoring Manager Client from a browser you will be unable to change the server that the Client is receiving information from The monitor that is displaying the Client must be directly connected to the Server that is running the VoIP Monitoring Manager Server See Also Connect to New Server Configure Database Tables You do not need to configure the database tables as part of a normal installation this happens automatically You only need to configure the database tables if you initially use the default MSDE database but then decide to migrate to an SQL Ser
152. xceeded the About dialog box will appear every time the VMM Server and VMM Client are started If you exceed the 30 day grace period VoIP Monitoring Manager stops collecting RTCP data Avaya provides a 90 day trial version of VoIP Monitoring Manager After 90 days VoIP Monitoring Manager stops collecting RTCP data You have the option of purchasing the VoIP Monitoring Manager license key from Avaya to fully activate the VoIP Monitoring Manager beyond the 90 day trial period When a license key is purchased an instance of WebLM License Server is required to manage the license key Contact your authorized Avaya Sales Representative to purchase additional VMM licenses Help Most screens and tasks in VolP Monitoring Manager have matching topics in this help You can go directly to the matching topic by clicking the Help button shown on the screen or dialog If the topic displayed does not show the reguired information you can open the entire help at any time To open the Help Contents select Help gt Contenis To open the Help File click on this icon on the Tool Bar or Help gt Contents What s this help The What s this button located on the Tool Bar enables you find out what a Tool Bar or button is in the application You click on the What s this button as shown above and then click the object The help will open explaining that particular object Context sensitive help If you click the help button on a form help about that form
153. ys e IP address The following image shows a sample System pane e M135 2766 5 6 220135 27 66 55 2013527 67 143 22135 27 66 55 6 2291352767 148 251 35 27 67 170 e 13535922 6 22135 27 67 148 6 229135 27 67 170 Q9 2013535927 135 148 1661 135 25 926 Ba unknown 135 35 30 16 28 Overview of VolP Monitoring Manager Client The System pane may contain the following icons Gatekeeper Unknown Gatekeeper Gateway From the System pane you can select a gateway and click the Report button to view an aggregated report of all the VoIP sessions over the selected link See Also Summary Media Gateway Link Report Detailed Media Gateway Link Report Trace Routes Media Gateway Link Report Endpoints Pane The Endpoints pane displays e list of active endpoints e the list of endpoints that are the result of a Search you performed The following image shows a sample Endpoints pane System Endpoints Enter New Search Search S Address SIP Us Start Date End Date 25135 27 22 22 colin 2135271010 Inandor 10 2 0 386 5001 102012 Report 29 Avaya VolP Monitoring Manager Reference The Endpoints pane may contain the following icons Gateway IP Phone SF Avaya IP Softphone SIP Phone See Also VoIP Monitoring Manager Client Connection Status When you start the VoIP Monitoring Man

Avaya VoIP Monitoring Manager Reference Release 3.0 User's Manual

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