Avaya Video Communications System Installation Guide
Contents
1. AVAYA Avaya Video Communications Systems Installation Guide February 2011 Avaya 1050 Avaya 1040 Avaya 1030 Avayat Video Communications Systems Installation Guide Preparing for Installation As you prepare to install your Avaya video communications system consider the physical conditions of the room compatibility with displays and your network configuration and settings Related documentation is available fromhttp www avaya com support Before You Install If you are not using DHCP you may need guidance from your network administrator to complete the initial configuration You will need to manually set an IP address subnet mask and default gateway for your Avaya system Network Bandwidth Poor audio and video quality may result from insufficient bandwidth on your network Avaya recommends that your network be capable of at least 1 Mb s incoming and outgoing for a high definition video call During video calls with lower bandwidths Avaya systems automatically select the best resolution that can be achieved with the available bandwidth Room Configuration The size shape layout and occupancy of the room dictate where you place your video conferencing components For example in a multi user conference room place an Avaya Video MicPod 1000 or Avaya Video Conference Phone 1000 at the center of the group of participants You can lock the Avaya codec with a secure loop to prevent physical removal of the device WAR2. information WARNING Exercise care when connecting cables to the codec Face the back of the codec or ensure that all connectors are visible when connecting a cable to the codec To install your Avaya system remove all components from the product packaging and place them in the desired positions in your conference room or office WARNING Do not place anything on top of or adjacent to the codec that can obstruct air flow around the unit or generate heat Doing so can cause the system to overheat and reboot Prolonged overheating can result in damage to the codec Make sure the room that houses the codec is properly ventilated and temperature controlled Avayat Video Communications Systems Installation Guide Optional for Avaya 1050 and Avaya 1040 only Insert the codec into its stand by aligning the pin holes at the base Secure the codec by tightening the bolt on the bottom of the stand Optional Insert the rubber feet on the bottom of the codec stand WARNING Use the stand and bolt included in the product box Using a stand and bolt from another Avaya model can damage the codec When using the stand Avaya recommends that you route at a minimum the thicker cables DVI and HDMI through the plastic strain relief guide on the stand to enhance the stability of the codec and prevent tipping You can also remove the stand and lay the codec flat to improve stability Refer to the quick reference card included with your system
3. on these sites and does not necessarily endorse the products services or information described or offered within them Avaya does not guarantee that these links will work all the time and has no control over the availability of the linked pages Warranty Avaya provides a limited warranty on this product Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this product while under warranty is available to Avaya customers and other parties through the Avaya Support Web site http www avaya com support Please note that if you acquired the product from an authorized Avaya reseller outside of the United States and Canada the warranty is provided to you by said Avaya reseller and not by Avaya Licenses THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE http support avaya com Licenselnfo ARE APPLICABLE TO ANYONE WHO DOWNLOADS USES AND OR INSTALLS AVAYA SOFTWARE PURCHASED FROM AVAYA INC ANY AVAYA AFFILIATE OR AN AUTHORIZED AVAYA RESELLER AS APPLICABLE UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA RESELLER UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED RESELLER AND AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWA
4. to damage or destruction from a fall Avayat Video Communications Systems Installation Guide 3 Insert the HDMI display cable into the port on the rear of your display and the opposite end into the Display 1 HP port If you are using Avaya 1050 or Avaya 1040 with a stand Avaya recommends you route this cable through the strain relief guide on the stand Insert the display power cord into a power outlet To connect a second display refer to Configuring a Second Display NOTE Avaya 1030 If you plan to use external speakers that are not built into the display connect the speakers to the port marked with the line out symbol on the back of the codec 4 Insert the network cable into the network port marked with the LAN symbol aie on the back of the codec Insert the opposite end of the network cable into a network port on the wall 5 Do one of the following a If you are using the Avaya Video Conference Phone 1000 for audio insert the phone cable into the port marked with the LAN symbol on the underside of the phone NOTE The exterior port marked with the symbol on the Avaya Video Conference Phone 1000 is reserved for future use Insert the opposite end of the phone cable into the port marked with the Avaya Video Conference Phone 1000 symbol gt on the back of the codec Ensure the cables are secured into the guides to avoid damage to the cables NOTE When the Avaya Video Conference Phone 1000 is co
5. I Input or Simulcast Calls DVI I Input options you must set Display 1 and Display 2 to the same resolution otherwise you will see a warning message and this option will be forced to Presentations DVI I Input The following conditions apply when using two displays with Avaya 1030 The presentation icon that appears on screen during a call to indicate that a near or far end presentation is in progress appears in Display 1 above For a presentation sent from a far end participant the receiving presentation icon 9 appears in the upper left corner of Display 1 for a presentation sent from the near end the sending presentation icon appears in the lower right corner of Display 1 If you choose Calls Presentations DVI I Input or Simulcast Calls DVI I Input for the Display 2 Layout preference the following status icons and information do not appear in video images in the second display during calls caller ID information and call type voice or video icons camera selection icons NOTE Selecting a camera to control by pressing the near far camera button on the remote control during a call shows no indication of which participant s camera is selected if the participant s video image appears only in the second display encryption icons mute icon Only presentation video or DVI I input is supported for Display 2 Background image and color preferences that appear in Appearance Backgrounds are available for Display 1 o
6. NING Avoid routing cables from the codec across foot traffic areas Tripping on the cables can cause both personal injury and permanent damage to the connectors in the cables and the codec itself The lighting in your environment affects image quality The optimal lighting for Avaya systems is 300 to 500 LUX If light levels are too low consider adding artificial light Indirect light from shaded sources or reflected light from pale walls often produces excellent results Avoid the following e direct sunlight on the subject matter the background or the camera lens e direct illumination of the subject matter and camera lens e colored lighting e harsh side lighting or strong light from above Avayat Video Communications Systems Installation Guide System Components Your package contains the following components e One of the following audio components Avaya Video Conference Phone 1000 Avaya Video MicPod 1000 e Avaya Video Camera 300 with power supply and standard 3 meter 9 8 foot HDMI cable e Codec stand Avaya 1050 and Avaya 1040 only and power supply e Avaya remote control including three AAA batteries e Quick reference card e Documentation CD e Standard cable kit You can substitute cables of longer lengths with the following limits e HDMI 15 meters 49 feet e Ethernet 100 meters 328 feet Installing Your System Before you install your system read the Avaya Safety and Regulatory Notices for important safety
7. RE WITHOUT A LICENSE BY INSTALLING DOWNLOADING OR USING THE SOFTWARE OR AUTHORIZING OTHERS TO DO SO YOU ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING DOWNLOADING OR USING THE SOFTWARE HEREINAFTER REFERRED TO INTERCHANGEABLY AS YOU AND END USER AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC OR THE APPLICABLE AVAYA AFFILIATE AVAYA Avaya grants End User a license within the scope of the license types described below The applicable number of licenses and units of capacity for which the license is granted will be one 1 unless a different number of licenses or units of capacity is specified in the Documentation or other materials available to End User Designated Processor means a single stand alone computing device Server means a Designated Processor that hosts a software application to be accessed by multiple users Software means the computer programs in object code originally licensed by Avaya and ultimately utilized by End User whether as stand alone products or pre installed on Hardware Hardware means the standard hardware originally sold by Avaya and ultimately utilized by End User
8. VGA cable An HDMI source can be used with an adapter HD Camera Avaya 1050 Avaya 1040 With an Avaya firewire camera HD in 2 Avaya 1050 With a second Avaya HDMI camera Serial RS 232 Avaya 1050 With supported third party cameras using VISCA control or for automation control with Crestron or AMX controllers USB port All systems Used for USB to serial adapters Configuring Dual Avaya Video MicPod 1000s In a dual Avaya Video MicPod 1000 configuration you use a combination of two Avaya Video MicPod 1000s one splitter cable and extension cables in large rooms for maximum omnidirectional audio coverage You cannot use multiple splitters to connect to more than two Avaya Video MicPod 1000s however you can use variations on three configurations of extension cables If you connect the male end of the splitter directly to the codec you can use none or one extension cable to connect an Avaya Video MicPod 1000 to each of the female ends of the splitter Avayat Video Communications Systems Installation Guide 10 e f you use one extension cable to connect the codec to the splitter you can use none or one extension cable to connect an Avaya Video MicPod 1000 to each of the female ends of the splitter e If you use two extension cables to connect the codec to the splitter you must connect both Avaya Video MicPod 1000s directly to the female ends of the splitter WARNING Avaya rec
9. and approaching the maximum allowed operating temperature where it will automatically reboot Warning Temperatures that require the codec to reboot can permanently damage codec components Ensure that the room that houses the codec is properly ventilated and temperature controlled 2011 Avaya Inc All Rights Reserved Notices While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing Avaya assumes no liability for any errors Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes Documentation disclaimer Avaya shall not be responsible for any modifications additions or deletions to the original published version of this documentation unless such modifications additions or deletions were performed by Avaya End User agree to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by End User Link disclaimer Avaya is not responsible for the contents or reliability of any linked Web sites referenced within this site or documentation s provided by Avaya Avaya is not responsible for the accuracy of any information statement or content provided
10. eappears after the system has booted a problem has occurred Reboot the system e Indicates that the system is initializing When the system is initializing functionality on the main screen is disabled and no entries appear in the REDIAL list This icon also appears when a new device is connected to the system after the system boots and disappears when the device is ready If the icon persists a problem has occurred and rebooting the system is necessary Indicates that the connected phone has been detected and the phone is initializing If the icon persists a problem has occurred and rebooting the system is necessary Indicates that the system does not have an active microphone Check the device s connections and then check the option you selected for the Active Microphone preference Network Status Identifies the network status as follows connected green indicator in progress yellow indicator disconnected red indicator p H ie ie Indicates the status of the registration process with the SIP server The yellow SIP icon appears when your Avaya system is trying to register with the SIP server If the registration fails the red SIP icon appears System Overheating E F The yellow indicator warns you when the system temperature is above normal operating temperature The codec adjusts fan speed automatically to cool itself The red indicator warns that the system is overheated
11. for a visual depiction of the proper setup The numbers that appear on the quick reference card correspond to the following steps 1 Open the battery compartment on the back of the remote control a Before inserting the batteries stretch each of the two straps across the outer battery slot closest to to the battery b Insert the two outer batteries negative end first against the spring and press the positive end into place thus trapping the cloth straps beneath the batteries c Lay the longer cloth strap over both batteries and insert the center battery s negative end against the spring to trap the longer cloth strap beneath it Press the positive end of the battery into place d Lay the ends of the cloth straps over the center battery and install the cover 2 To connect your Avaya camera to the codec insert the HDMI cable into the HD port on the camera and plug the opposite end into the appropriate port on the codec Avaya 1050 and Avaya 1040 HD in 1 HD 1 port Avaya 1030 HD in HD port Insert the power adapter cable into the power port on the back of the camera and plug the power adapter into a power outlet Optionally install the glare visor using the notches on the lens barrel to guide the visor into its correct position Use the visor only if it is needed to improve the image in your environment CAUTION Do not attempt to pick up the camera by the glare visor as it may pull loose and subject the camera
12. he system status bar at the bottom of the screen indicates system and network status When the system is booting status also appears at the top of the REDIAL list to indicate the current state of the system The Avaya system starts and illuminates a blue LED on the front of the codec The camera initializes the first time it is connected to a codec This process takes approximately 90 seconds WARNING Do not disturb or disconnect the devices during this time as you may damage the system An Initial Configuration screen prompts you to configure the system Refer to the Avaya Video Communications Systems User and Administrator Guide to complete the initial configuration If the initial configuration screen does not appear and the display is blank refer to Troubleshooting Installation Issues Placement Behind a Firewall Refer to the Avaya Video Communications Systems User and Administrator Guide for information about configuring the system for firewall traversal Supported Display Types and Resolutions Avaya video systems connect to HD displays 720p minimum including plasma LCD and LED flat panel displays large screen rear projection TV displays 720p 1080p displays front projection displays rear projector A V room configurations Supported display resolutions include the following Display 1 1280 x 720p60 1280 x 768p60 1920 x 1080p30 1920 x 1080i60 Display 2 1280 x 720p60 1280 x 768p60 Avaya 1050 a
13. nd Avaya 1040 only 1920 x 1080p30 1920 x 1080160 Avayat Video Communications Systems Installation Guide The primary output defaults to 720p60 and will work with any 720p HD display Learn how to change the resolution for 1080 HD displays in Changing Display Resolution Avaya recommends using a dual display configuration for presentations NOTE The Display 1 Resolution and Display 2 Resolution preferences in Appearance Displays default to Auto if you select an option for these preferences that the connected display does not support If the resolutions are not the same Display 2 will be limited to displaying presentations and will not be able to mirror the primary display or display calls For more information see Configuring a Second Display Changing Display Resolution The primary output defaults to 720p60 and will work with any 720p HD display To change the display resolution navigate to Administrator Preferences Appearance Displays and choose Display 1 Resolution You can change the resolution to 1920x1080160 or 1920x1080p30 and it will work with most 1080 HD displays Some 1080p displays will not work with 1080p30 mode and the display may be blank In this case you must configure the display resolution from either the Avaya Video Conference Phone 1000 refer to Blank or Distorted Display or from the web administration interface Avaya recommends that before you change the display resolution to 1920x1080p30 ensure tha
14. nly The user interface appears only in Display 1 When the logo screen saver is active on the primary display the second display shows the background image instead of the screen saver Optional Peripherals You can connect the following optional peripherals to enhance your Avaya system Avayat Video Communications Systems Installation Guide Peripheral Supported Systems Usage Audio In Line In 1 Audio In Line In 2 Line In All systems Line In 2 Avaya 1050 and Avaya 1040 With an external line level audio input Audio Out Line Out All systems With external line level output speakers that are not built into display 1 or with a headset left plus right Warning Excessive sound pressure from earphones and headphones can cause hearing loss Auxiliary Video In Avaya 1050 For inputting component S video or composite video Only one can be used at a time A component source always takes precedence If S video and composite sources are both plugged in the S video source takes precedence Auxiliary Video In is typically used to connect a DVD or VCR to share standard video content with the far end during a presentation or to view the content locally DVI I In PC in All systems With devices and laptops for presentations or to share PC data Accepts both digital video and VGA analog signals with the proper adapter cable For devices and PCs with VGA output Avaya includes a DVI A to
15. nnected to an Avaya system you cannot configure it as a standalone speakerphone Configure your system using the system interface If you are using a single Avaya Video MicPod 1000 for audio insert the end of the cable from the Avaya Video MicPod 1000 into the microphone port marked with the microphone symbol U on the back of the codec If you are using Avaya 1050 or Avaya 1040 with a stand Avaya recommends you route this cable through the strain relief guide on the stand Optionally you can add an Avaya Video MicPod 1000 extension cable not included to the Avaya Video MicPod 1000 The extension cable is 15 meters 49 2 feet and Avaya recommends using no more than one extension cable WARNING Avaya recommends that you use the cable strain relief clip included with Avaya Video MicPod 1000 as described in Attaching the Avaya Video MicPod 1000 Strain Relief Clip If you are using dual Avaya Video MicPod 1000s for audio refer to Configuring Dual Avaya Video MicPod 1000s Avayat Video Communications Systems Installation Guide Insert the cord from the power adapter into the power outlet marked DC 19Y on the back of the codec near the base Insert one end of the power cord into the power adapter and the opposite end into a power outlet on the wall See Status Icons for more information about the state of the system as it boots or as conditions change The Avaya system starts and illuminates a blue LED on the front of the codec T
16. ommends that you use the cable strain relief clip included in the Avaya Video MicPod 1000 product box as described in Attaching the Avaya Video MicPod 1000 Strain Relief Clip to avoid personal injury or damage to the unit An Avaya codec detects any splitter or cable attached to the microphone input of the codec as an Avaya Video MicPod 1000 If an Avaya Video MicPod 1000 is not attached to the extension or splitter cable and the microphone input is selected as the active microphone no audio is available The p indicator does not appear in the status bar and the Active Microphone field in the System Information page reports Microphone In as the active microphone Attaching the Avaya Video MicPod 1000 Strain Relief Clip If the Avaya Video MicPod 1000 is installed in an area where you could pull or trip over the cord Avaya recommends using the strain relief clip included with your Avaya Video MicPod 1000 to reduce the chance of disconnecting or damaging the plug or the system codec Ensure that the codec surface is clean free of dirt dust oil and other residues and dry The adhesive tape on the strain relief clip is intended for a single use Attach the strain relief clip to the codec and route the Avaya Video MicPod 1000 cable through the strain relief clip as shown in the following illustration To obtain a replacement strain relief clip contact Avaya Avayat Video Communications Systems Installation Guide 11 Troubleshooting In
17. ra is properly connected to the Avaya codec as described in Installing Your System Verify that the blue LED on the front of the camera is lit and not blinking From the main screen of the user interface press Oj to access the System Menu Press to access page 2 of the System Information page Ensure that the status of the camera is Ready Ensure that the primary input is set to the high definition camera Press 9 If Primary Input HD Camera does not appear at the top of the screen press to display the Primary Input selection dialog Use the arrow keys on the remote control to select the appropriate high definition camera and press OK Improving a Dim Image Adjust the HD Camera Brightness preference in Diagnostics High Definition Camera You can also add a light source to improve the subject s illumination Read more at Room Configuration Attached Video Input Device Not Working When you connect a video input device that has capabilities not supported by an Avaya system the status Out of range appears on the System Information page for that input The device may be in a mode that the codec does not support If changing the mode does not help the device is not supported 12 Status Icons Avayat Video Communications Systems Installation Guide The following table identifies the icons that can appear in the system status bar Icon Condition Indicates that the communication subsystem is initializing If this icon r
18. stallation Issues Installation issues that you may encounter with your Avaya system typically involve improperly connected cables network bandwidth or connectivity For more information about troubleshooting issues you may encounter with Avaya systems refer to the Avaya Video Communications Systems User and Administrator Guide Loose Cables Improperly connected or loose cables are common causes of problems with hardware units When investigating a system problem inspect the external controls and cable connections Ensure that connections are correct and secure and that nothing is obstructing the cables Blank or Distorted Display If your screen image is distorted and unusable or the display is blank you can configure the display from the web administration interface Follow these steps 1 Enter the IP address of your system in a browser NOTE Ignore any warnings on security certificates 2 Navigate to Preferences Appearance Displays 3 For Display 1 Resolution select Auto 4 Select Save Changes and Log out No Power To troubleshoot a power problem complete the following steps 1 Disconnect the power supply unit PSU from the Avaya codec and the AC source 2 Plug a working appliance into the AC source to determine if the source is functioning 3 If the AC source works plug the PSU into the AC source but do not connect the PSU to the Avaya codec If the green LED on the PSU illuminates the PSU is probably func
19. t you can access the Display 1 Resolution preference using one of these methods Configuring a Second Display To connect a second display insert the video display cable into the port on the rear of your display and the opposite end into the Display 2 HD 2 port on the codec If you are using Avaya 1050 or Avaya 1040 with a stand Avaya recommends you route this cable through the strain relief guide on the stand Attach the display power cord to a power outlet By default the second display is blank Navigate to Appearance Layout and choose Display 2 Layout which by default is set to None e Choose Presentations DVI I Input to display presentations local and remote during a call that is sending or receiving a presentation When not in a call background image appears in the display e Choose Calls Presentations DVI I Input to display Video images from video calls presentations local and remote in a call that is sending or receiving a presentation background image when not in a call e Choose Simulcast Calls DVI I Input to show the same output on Display 2 as shown on Display 1 during calls Avayat Video Communications Systems Installation Guide If you use a VGA projector as Display 2 navigate to Administrator Preferences Appearance Displays and choose Display 2 Resolution Configure its resolution to 1280 x 768 to match the default HD configuration of Display 1 NOTE To use the Calls Presentations DVI
20. tioning 4 Disconnect the PSU from the AC source Connect the PSU to the Avaya codec Reconnect the PSU to the AC source If the Avaya codec fails to boot and the green LED on the PSU dims the codec may be the source of the problem IP Address Displays Invalid Value Avayat Video Communications Systems Installation Guide If the IP address that appears at the top of the main screen displays an invalid value after you complete the initial configuration one of the following conditions may exist Condition Resolution The unit is configured to obtain an address using DHCP and no DHCP server is available Note The DHCP client self assigns an address in the 169 254 class B network and the red network symbol appears in the status bar on the main screen Verify that the unit is plugged into a network that has a DHCP server present Faulty Ethernet cable connection Replace the Ethernet cable with a high quality cable The unit is configured to use a static IP address but no IP address has been entered Identify and enter the necessary IP information Network connection is unavailable A red network symbol 5 appears in the status bar on the main screen Inspect your network connection Camera Issues Video from the camera appears in a small window on the main screen of the user interface above the Redial list If no video from the camera appears do the following Ensure that the came
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