Avaya UPS Configuration Guide
Contents
1. Canadian Regulations please read carefully Notice The term IC before the certification number located on the host equipment only signifies that the Industry Canada technical specifications were met The Department does not guarantee the equipment will operate to the user s satisfaction Before installing this equipment users should ensure that it is permissible to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be coordinated by a representative designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas P0607274 02 Caution Users should not attempt to make such connections themselves but should contact the appropriate electric inspection authority or electrician as appropriate Notice The Ringer Equivalence Number REN assigned to each terminal device pro2. 1 Rebeerepeseseseseseseseacoesesesesescaceseseseacac estat cate seee Resa RERE E LEELEE UPS Load 005 2 NORMAL Temperature 029 2 tC NORMAL Front This Report ic be t E Close This Window UPS Operational Metrics UPS Hardware Status a Di UPS Eve Occurrences Last Occurrence 100300 UPS has regained a NORMAL power state 4 M1803 11 57 16 101600 UPS System shutdown process started 1 172003 09 24 24 UPS Telnet Management UPS Communication Status Diagnostics DAPI AAAI TITAS TARTAR TATE T TAIT ATID UPS Event Oecurnrences Last Occurence 100200 Ready i e009 REJ Done 200400 BOM lost communzcation with the UPS while the UPS onbattery 1 1 20 03 09 23 54 ECM has established communication with the UPS 12 i2003 150841 BCM unable to establish communication with the UPS a 1703 15 52 59 UPS General Status UPS Event Last Orcurrence 200003 UFS is mow on battery state 5 2 12tvo3 09 23 32 200003 UFS on battery Blackout 1 12003 092332 200006 UES on battery Deep momentarysag 4 M1803 11 57 16 t leer Tha Window wf E A internet F 7 To reset the OMs select Click here to reset the oms values from the screen 8 To view the Log files select Click here to view UPS Log File from the screen see Figure 6 on page 30 UPS Installation and Configuration G
3. Select the Report from the top line menu Select the UPS Status report from the drop down menu The UPS status report appears see Figure 7 on page 31 P0607274 02 Chapter 3 Monitor the Uninterruptable Power Supply 31 Figure 7 UPS status report Group Edit Configuration Performance Fault UPS Configuration UPS Status Monitor UPS Status Monitor Tools Logoff View Help 47 65 138 69 Comprehensive Add Delete Del All GD BCM 47 65 138 System 5 mi Line Minimum 118 0 VAC _ Line Maximum 120 9 VAC ny ee TEE O a AE Telephony d UPS Output as an UPS Overview Doorphone Batter Volts l IP Telephon Output Frequency 60 25 Hz Call Detail UPS Load 014 3 roe ry i PS O if r y 7 LAN CTE C f Temperature verview Voice Mail f Ale x ea Multimedia UPS Service Startup l AUTOMATIC IVR UPS S Status Running IP Music a DHCP Ee Jib DNS UPS Power Source Volts 110 120 IP Routing Signal Type Smart UPS Status Monitor UPS Line Maximum 120 9 VAC NORMAL m oy Telnet UPS Output 1202 VAC NORMAL anagemen f Diagnostics Battery Volts 27 27 VDC NORMAL Output Frequency 60 25 Hz NORMAL UPS Load 10143 NORMAL Temperature 0369 c NORMAL Refresh this page now Dap Print This Page C
4. Fixed this file is checked periodically by Unified Manager collecting OMs information and UPS overall status 2 Data Log Location F Program Files PwerChute PwrChute dat Fixed this file is checked periodically by Unified Manager collecting UPS Status Monitor information 3 Error Log Location F Program Files PwerChute PwrChute err Fixed this file is checked periodically by Unified Manager collecting the UPS failures UPS default configuration settings The UPS software is configured under the default settings defined in the following table Table 2 UPS default settings General Event Logging Event Log Enabled Yes Data Logging Error Logging P0607274 02 Chapter 1 Uninterruptable Power Supply UPS Overview 21 Table 2 UPS default settings Error Log Enabled Yes Error Log Location F Program Files PwerChute PwrChute err Select the Error Log Maximum 5000 KB Shutdown Shutdown Delay 30 Seconds Admin Shutdown Delay 30 Seconds UPS Installation and Configuration Guide 22 Chapter 1 Uninterruptable Power Supply UPS Overview P0607274 02 23 Chapter 2 Install and Initialize the Uninterruptable Power Supply This chapter describes how to install and initialize the Uninterruptable Power Supply UPS on the Business Communications Manager BCM 200 400 and 1000 models This chapter describes the following e Install and Initialize the UPS on page 23 e UPSConsoleToggle Service on
5. e Itis no longer necessary to notify the Telephone Company of your phone s Registration and REN numbers However you must provide this information to the telephone company if they request it The telephone company may make changes in its facilities equipment operation or procedures that could affect the operation of the equipment If this happens the telephone company will provide advance notice in order for you to make necessary modification to maintain uninterrupted service e Do not attempt to repair this equipment If you experience trouble write for warranty and repair information Nortel Networks 640 Massman Drive Nashville TN 37210 USA Important Safety Instructions The following safety instructions cover the installation and use of the Product Read carefully and retain for future reference Installation When installing your UPS equipment basic safety precautions should always be followed to reduce risk of fire electric shock and injury to persons including the following Warning To avoid electrical shock hazard to personnel or equipment damage observe the following precautions when installing telephone equipment 1 Never install the UPS or other equipment during a lightning storm 2 Never install the UPS in wet locations This symbol on the product is used to identify the following important information Use only with a CSA or UL certified CLASS 2 level C power supply P0607274 02 Use When using your UPS
6. This procedure is complete UPSConsoleToggle Service UPSConsoleToggle is an Auto Start service that initiates at system boot time to enable the serial console for 15 minutes Plug the console serial cable into the BCM and work on BCM console for a period of 15 minutes P0607274 02 Chapter 2 Install and Initialize the Uninterruptable Power Supply 25 After 15 minutes the service switches back to the UPS to enable the UPS 1f the UPS was originally selected and enabled To extend the Console time stop the UPSConsoleToggle using the command Net Stop UPSConsoleToggle The UPS service needs to be enabled from the Unified Manager when the user ends the console session Enable UPSConsoleToggle Use this procedure to enable the UPSConsoleToggle service 1 2 3 Wait for all services to be up and running Verify that the UPS service is running If UPS service is running change its start up type to Manual Start and the console CMDRMT service to Auto Start then stop UPS service and start Console service Wait for 15 minutes Toggle the UPS Console Change the console start up type to Manual Start and the UPS to Auto Start This stops the console service and starts the UPS service Stop the UPSConsoleToggle service This procedure is complete UPS Installation and Configuration Guide 26 Chapter 2 Install and Initialize the Uninterruptable Power Supply Enable the console batch file Use this procedure to us
7. equipment basic safety precautions should always be followed to reduce risk of fire electric shock and injury to persons including the following 11 12 13 Read and understand all instructions Follow the instructions marked on the product Unplug this product from the wall outlet before cleaning Do not use liquid cleaners or aerosol cleaners Use a damp cloth for cleaning Do not use this product near water for example near a bath tub wash bowl kitchen sink or laundry tub in a wet basement or near a swimming pool Do not place this product on an unstable cart stand or table The product may fall causing serious damage to the product This product should never be placed near or over a radiator or heat register This product should not be placed in a built in installation unless proper ventilation is provided Do not allow anything to rest on the power cord Do not locate this product where the cord will be abused by persons walking on it Do not overload wall outlets and extension cords as this can result in the risk of fire or electric shock Never spill liquid of any kind on the product To reduce the risk of electric shock do not disassemble this product but have it sent to a qualified service person when some service or repair work is required Unplug this product from the wall outlet and refer servicing to qualified service personnel under the following conditions a When the power supply cord or plug is d
8. power and control connections on page 16 e UPS threshold values on page 17 e Alarm and event reporting on page 17 e Operational measurements and accounting on page 20 e UPS default configuration settings on page 20 UPS Overview A UPS device maintains continuous operation during power interruption or failure conditions and is an optional component of the BCM The UPS device provides power source monitoring and battery backup activation so that critical BCM functionality is maintained In a power failure situation the UPS provides sufficient time to either correct the problem or activate a contingency plan to sustain services The UPS is configured to perform a graceful shutdown of the BCM two minutes before the UPS battery power is drained The UPS can perform a graceful shutdown of the BCM 200 400 and 1000 models The ability to turn the power off after a graceful system shutdown is only provided on BCM 200 and 400 models In the event that the UPS battery power is drained on a BCM 1000 the UPS performs a halt after a graceful system shutdown Business Communications Manager release 3 5 and higher supports the American Power Conversion APC UPS device The UPS control software enables the configuration of various operational settings The interaction between the UPS and the Business Communications Manager occurs in three Stages 1 Configuration this stage sends configuration information to the UPS device and requires minimal use
9. 0 UPS runtime calibration cancelled Info 200401 UPS runtime calibration cancelled Info by user 200402 UPS runtime calibration aborted by Info power failure 200403 UPS unable to perform runtime Warn calibration Capacity lt 100 200700 UPS enabling SmartTrim Info 201301 UPS on bypass user set via Info software or panel 201302 UPS system is in maintenance Info bypass set by switch 203100 UPS module failed Error 301300 UPS internal temperature over limit Warn 301301 UPS battery charger failure Warn 200007 UPSon battery Large momentary Warn spike 301302 UPS on bypass severe DC Warn imbalance overload 301303 UPS on bypass output voltage Warn outside limits 301304 UPS on bypass top module fan Error needs repair 300100 UPS output overload 300300 UPS battery is discharged Warn 301600 UPS battery needs replacing 100402 User initiated UPS self test passed Info 100601 User initiated shutdown cancelled Info 101601 User initiated shutdown started Info 300204 User initiated self test failed Error 300206 User initiated self test failed Invalid Warn test 1030 Minimum redundancy regained Warn 310700 Maximum internal UPS Warn temperature exceeded 2030 Minimum redundancy lost W 100300 Normal power restored UPS on line 103700 Redundant intelligence module OK 103800 Redundant intelligence module added 203400 Redundant intelligence module Warn rem
10. 2 Line voltage maximum The highest AC input voltage supplied by the power source This threshold represents the value recorded since you started the user interface module 3 UPS Output voltage The voltage AC supplied by the UPS to the equipment supported 4 Battery voltage The voltage DC supplied by the UPS to the equipment supported during a power outage 5 Output frequency The line voltage frequency 6 UPS load The amount of battery power drawn by the equipment supported during a recorded interval The value is represented by the percentage of the total power available in the UPS 7 Temperature The internal temperature of the UPS device Alarm and event reporting The BCM software monitors the UPS threshold values and provides event reporting capability to the BCM simple network management protocol SNMP trap and alarm reporting systems The BCM monitors the UPS through the COM port and polls the UPS every 60 seconds Power supply failure notification 1s sent to the OAM and alarm subsystem and to the recovery application The threshold values relate to the following e Power Utility power failure low battery power for the UPS device The message advises users to take appropriate action on their BCM The battery must be recharged for every minute of run time Appropriate action is to verify the power supply is functional Alternatively try to connect to a secondary power supply possibly switch telephony data services to a
11. Hel Pahang tes ea an Conhqguraieen Perlomencte Fault Alepowt Tools Lagali TENU 1 sive a afigura aimi UPS Statue Monitor Add Delete Del All i ps Status fcrtlen J B BCM 10 1010 1 wae a ENR Mi Mette ta oem Line Minium 1202 MAC NORMAL a Resources A Lire Masieum 1209 NORMAL ra Tolephonyd UPS Outen 120 NORMAL E Call Detail hi Output Frequency 60 00 Hz HORMAL T LAN CTE sl UFS Load O05 2 NORMAL Console Sei Temperahuie 029 24 MORMAL Ee Vote Mail e FS ES EL SAORI RTE TNA fale 3 B Multimedia T WR sl amp DHCP amp ONS IP Routing OSnwP T oS Morito Web Cache amp Net Link Mg Ee Alarn Seri Z MAT G VPN i Ee Policy Mana NTP Client 4 c OPS Management T Diagnostics 6 Examine the UPS device status information displayed in the information window 7 This procedure is complete P0607274 02 Chapter 3 Access the UPS OM and log reports Monitor the Uninterruptable Power Supply 29 Use this procedure to access the UPS operational metrics OMs UPS log files or status reports 1 Initialize the serial port as described in Initialize the serial po
12. Part No P0607274 02 March 24 2004 Business Communications Manager UPS Installation and Configuration Guide RTEL NETWORKS 2 Copyright 2004 Nortel Networks All rights reserved 2004 The information in this document is subject to change without notice The statements configurations technical data and recommendations in this document are believed to be accurate and reliable but are presented without express or implied warranty Users must take full responsibility for their applications of any products specified in this document The information in this document is proprietary to Nortel Networks NA Inc Trademarks NORTEL NETWORKS and Business Communications Manager are trademarks of Nortel Networks NA Inc Microsoft MS MS DOS Windows and Windows NT are registered trademarks of Microsoft Corporation APC are registered trademarks of American Power Conversion Inc All other trademarks and registered trademarks are the property of their respective owners North American Regulatory Information Safety Business Communications Manager equipment meets all applicable requirements of both the CSA C22 2 No 950 95 and UL 1950 Edition 3 P0607274 02 Danger Risk of shock Read and follow installation instructions carefully Ensure the Business Communications Manager and Business Communications Manager expansion unit are unplugged from the power socket and that any telephone or network cables are unplugged before ope
13. adeeehaeleueacsaeedeeesss 13 Chapter 1 Uninterruptable Power Supply UPS Overview 00005 15 UPS Overview 6 cj tcaciccetbigeditigteceuddte64 00 50eeb00n0dacodoaned 15 BCM and UPS power and control connections 0000 e ee eee 16 UPS Mreshold Valos 64 0 604440 ORGS RRR EE ENTE PERE ERG ORES BROS 17 Alarm and event reporting 0 00 cee eee eee ees 17 Operational measurements and accounting s sasaaa 00 cee eee eee eee 20 UPS default configuration settings annann aaa aeaa 20 Chapter 2 Install and Initialize the Uninterruptable Power Supply 23 Install and Initialize the UPS 0 0 a 23 Miane Mesen DOIT airisrecretrii tiki eee cheese ceeds babu RAE 23 Wigs Ses wees eee ee ee er ee EES 24 Enable UPSConsoleToggle 6 4 5656 45 655444554 5454564054054 605 4 466048 25 Enable the console batch file 0 0 cc ee ee 26 Chapter 3 Monitor the Uninterruptable Power Supply 00000 eee eees 27 Roe AP foarte et ode e hd eapeed gee eae bonne dee anes 27 Access the UPS Status Monitor 6444466454 40d DEER ER OR RES OREO OHS 28 Access the UPS OM and log reportS 0 ccc eee 29 Access the UPS status report annann aaa naa aaea eee eee 30 Test the UPS ct encdiatclbtegebent ote cacbatedbanc ageetausadauedaaead 31 UPS Installation and Configuration Guide P0607274 02 11 Preface This guide describes how to install initialize and monitor the Business Comm
14. amaged or frayed b Ifthe product has been exposed to rain water or liquid has been spilled on the product disconnect and allow the product to dry out to see if it still operates but do not open up the product c If the product housing has been damaged d If the product exhibits a distinct change in performance Caution To eliminate the possibility of accidental damage to cords plugs and jacks do not use sharp instruments during the assembly procedures Save these instructions UPS Installation and Configuration Guide P0607274 02 WARNING Only qualified service personnel may install this equipment The instructions in this manual are intended for use by qualified service personnel only Risk of shock Ensure the Business Communications Manager is unplugged from the power socket before installing the UPS device Read and follow installation instructions carefully Only qualified persons should service the system The installation and service of this hardware is to be performed only by service personnel having appropriate training and experience necessary to be aware of hazards to which they are exposed in performing a task and of measures to minimize the danger to themselves or other persons Electrical shock hazards from the telecommunication network and AC mains are possible with this equipment To minimize risk to service personnel and users the UPS device must be connected to an outlet with a third wire Earth S
15. and names screen titles options and text for a graphical user interface GUI angle brackets lt gt Indicates a keyboard key press or simultaneous key presses for example lt ENTER gt or lt CTRL J gt Related publications The following documents provide further information about the Business Communications Manager related media bay modules extension equipment and system applications and software e Product Family Programming and Operations Guide describes core system operational configuration and how to program the Business Communications Manager equipment e Business Communications Manager 200 400 Installation and Maintenance Guide describes how to install the Business Communications Manager system How to Get Help Your local distributor provides technical support for your Business Communications Manager system or has access to that information through a Technical Service Center TSC If you require non technical support contact 1 800 4NORTEL 1 800 466 7835 choose option 3 Sales or Pre Sales Support UPS Installation and Configuration Guide 14 Preface P0607274 02 15 Chapter 1 Uninterruptable Power Supply UPS Overview This book describes how to install configure and monitor the Uninterruptable Power Supply UPS on the Business Communications Manager BCM 200 400 and 1000 models This chapter provides an overview of the UPS functionality and describes the following information e BCM and UPS
16. e the serial port for startup or emergency maintenance purposes 1 If you have access to the Unified Manager from Services UPS select the console 2 Ifyou have an access to the BCM through the IP Telnet to the BCM using the IP connection and run the batch file called EnableConsole bat located on F Program Files Nortel Networks Voice Platform 3 Running EnableConsole bat does the following e Changes the value of the register key to KEY _LOCAL_MACHINE SOFTWARE APC GUI SerialSelect to 0 e Stops the UPS service and changes its startup type to Manual e Changes the CMDRMT Console Service startup type to AUTOMATIC and start it 4 This procedure is complete P0607274 02 27 Chapter 3 Monitor the Uninterruptable Power Supply This section describes how to monitor the Uninterruptable Power Supply UPS on the Business Communications Manager BCM 200 400 and 1000 models This section describes the following procedures Access the UPS Status monitor on page 28 Access the UPS OM and log reports on page 29 Access the UPS status report on page 30 Test the UPS on page 31 Monitor the UPS The Business Communications Manager UPS service communicates with the UPS device through a serial DB9 cable The UPS service provides the following capabilities e Monitors the UPS using the COM port The BCM polls the UPS device every 60 seconds e Power source failure notification is sent to the OAM and alarm subsystem and
17. ed For laptop LCC screens Gonhigqure Goollivpe Symbols used in this guide This guide uses the following symbols to draw your attention to important information Caution Caution Symbol Alerts you to conditions where you can damage the equipment Danger Electrical Shock Hazard Symbol Alerts you to conditions where you can get an electrical shock Warning Warning Symbol Alerts you to conditions where you can cause the system to work improperly or to fail gt gt Note Note Symbol Alerts you to important information Tip Tip Symbol Alerts you to additional information that can help you perform a task 4 P0607274 02 Preface 13 Warning Grounding Symbol Alerts you to ground yourself with an antistatic grounding strap before performing the maintenance procedure Warning Disconnect Symbol p Alerts you to remove the Business Communications Manager and Business q Communications Manager expansion cabinet power cords from the AC outlet before performing any maintenance procedure Text conventions This guide uses the following text conventions bold Courier text ndicates command names and options and text that you need to enter in a command line interface Example Use the dinfo command Example Enter show ip alerts routes italic text Indicates file and directory names new terms book titles Web addresses and variables in command syntax descriptions bold text Indicates comm
18. ervice personnel must be alert to the possibility of high leakage currents becoming available on metal system surfaces during power line fault events near network lines These leakage currents normally safely flow to Protective Earth via the power cord Therefore it is mandatory that connection to an earthed outlet is performed first and removed last when cabling to the unit Specifically operations requiring the unit to be powered down must have the network connections exchange lines removed first North American Regulatory Information 2 00 2 ee ae seen pees eeu Eee eed a kee eae eee a ee eee ened 2 Radio frequency Interference oni ct cb heed eena beeOh REM ERaE OREO eH ACR 3 Telecommunication Registration 0 0 0 ee eee 3 Electromagnetic Compatibility a oa aaa aaa aaa 3 Telephone Company Registration anaana aaa aaa 4 Rights of the Telecommunications Company 00 0c eee eee eee 4 eee 6 sh op EE E E E E E E Gade eins he aee vaste aeeace 4 Canadian Regulations please read carefully 0 00 cee eee 4 US Regulations please read carefully 0 0 0 cc ee 5 lh J ee ee ee ee ee ee 8 PRR EEEE EAE TAE TEST TEREE SEEE LEESETT TEET EEEE E 11 Boes 19S ETAS E E E E E EEE T EE N are 11 Symbols used in this guide 1 nananana eee nes 12 M eG SETAST ET E E SE E E E 0b E ET 13 ROAGO pUDIICAU NS 6 46 etn en eee RO ek RE ok E EE RES 13 Hov O OGE HEID gad 65 oho ees earn sone hiee
19. his equipment users should ensure that it is permissible to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be made by an authorized maintenance facility designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas Caution Users should not attempt to make such connections themselves but should contact the appropriate electric inspection authority or electrician Electromagnetic Compatibility Business Communications Manager equipment meets all FCC Part 15 Class A radiated and conducted emissions requirements Business Communications Manager does not exceed the Class A limits for radiated and conducted emissions from digital apparatus as set out in the Radio Interference Regulations of Industry Canada UPS Installation and Configuration Guide Telephone Company Reg
20. hreshold 203800 Input circuit breaker tripped 203900 Input circuit breaker reset 200301 Low battery condition 103500 Main Intelligence module OK 103600 Main Intelligence module added P0607274 02 EventID Event Type i002 Communication Established 300400 Communication lost while on Info battery 300000 Unable to communicate with UPS 300200 UPS self test failed 100700 UPS returned from low battery Info condition 100900 UPS batteries no longer need Info replacing 101300 UPS overload condition solved Info 101400 UPS runtime calibration initiated 101500 UPS runtime calibration completed Info 1004 UPS self test passed Info 101700 UPS returned from bypass 1102 UPS internal temperature in Info bounds 200000 UPS on battery 200001 UPS on battery High input line Warn voltage 200002 UPS on battery Brownout 200003 UPS on battery Blackout 200004 UPS on battery Small momentary Warn sag 200006 UPS on battery Deep momentary Warn sag 200005 UPS on battery Small momentary Warn spike 200008 UPS on battery Simulated power Warn failure 103100 UPS module added 103200 UPS module removed 200200 UPS enabling SmartBoost Chapter 1 Uninterruptable Power Supply UPS Overview 19 Table 1 UPS Event messages EventID Event Type 203200 Main intelligence module removed Warn 203300 Main intelligence module failed Error EventID Event Type 20040
21. ion provides UPS Network configuration service IS activation and OAM monitoring applications UPS device Plug BCM power Plug UPS into AC cord into UPS h power source COM port supports a DB9 serial connection to a UPS for power monitoring P0607274 02 Chapter 1 Uninterruptable Power Supply UPS Overview 17 UPS threshold values UPS threshold values are tolerances that define the UPS operational requirements and power delivery capability The UPS reports the threshold values through the Unified Manager The following table provides the minimum and maximum UPS threshold values for 110 120 and 220 240 Volt standards All configuration data is stored in the F Program Files PwerChute PwrChute ini file 110 120 Volt UPS Threshold Values 220 240 Volt UPS Threshold Values Minimum Maximum Minimum Maximum Line voltage minimum AC 90 120 208 253 Line voltage maximum AC 2 90 120 208 253 UPS output voltage AC 3 106 127 220 240 Battery voltage DC 4 16 36 16 36 Output frequency Hz 5 59 60 25 49 50 25 Saas Temperature degr CY 15 45 15 45 1 Line voltage minimum The lowest AC input voltage supplied by the power source This threshold represents the value recorded since you started the user interface module
22. istration It is usually not necessary to call the telecommunications company with information on the equipment before connecting the Business Communications Manager system to the telephone network If the telecommunications company requires this information provide the following e telephone number s to which the system will be connected e FCC registration number on label affixed to Business Communications Manager e universal service order code USOC e service order code SOC e facility interface code FIC Rights of the Telecommunications Company If the Business Communications Manager system or adjunct systems is causing harm to the telephone network the telecommunications company may discontinue service temporarily If possible the telecommunications company will notify you in advance If advance notice is not practical the user will be notified as soon as possible The user will be given the opportunity to correct the situation and informed of the right to file a complaint to the FCC The telecommunications company may make changes in its facilities equipment operations or procedures that could affect the proper functioning of the system If this happens the telecommunications company will give you advance notice in order for you to make any necessary modifications to maintain uninterrupted service Repairs In the event of equipment malfunction all repairs to certified equipment will be performed by an authorized supplier
23. lose This Window Done inteme 7 To print the report select Print this Report from the screen 8 To close the report window select Close This Window from the screen 9 This procedure is complete Test the UPS Use this procedure to test the UPS power backup function after you have installed and configured the UPS for the Business Communications Manager The UPS device automatically performs a biweekly self test Locate the test results under the following path F Program Files PwerChute PwrChute log file 1 Ensure that the serial cable between the Business Communications Manager and the UPS or the expansion chassis is securely connected at both ends 2 Simulate a power failure Disconnect the power cord from the AC power source wall outlet to the UPS device 3 Verify that the BCM connected to the UPS device remains operational UPS Installation and Configuration Guide 32 Chapter 3 Monitor the Uninterruptable Power Supply Verify that a warning message and or alert appears on the client screen Wait until the UPS battery reaches a low level A system shutdown should occur on the BCM 200 400 and 1000 After system shutdown restore power to the UPS device Check the system log in the Event Viewer to ensure that all actions are logged and that there are no errors 8 This procedure is complete P0607274 02
24. lternate location if possible e Communications Send a message when communication with the UPS starts Send a message when communication with the UPS 1s lost such as remote UPS shutdown If communication loss occurs verify that serial connection is functional or UPS is operational UPS Installation and Configuration Guide 18 Chapter 1 Uninterruptable Power Supply UPS Overview e Operating conditions send a message when internal UPS operating temperature falls outside of the upper or lower threshold Refer to the following table for further information on event messages Table 1 UPS Event messages EventID Event Type 1005 Administrative shutdown 100500 Administrative shutdown started 100501 Administrative shutdown User Info initiated 100502 Administrative shutdown Weekly Info shutdown 100503 Administrative shutdown Daily Info shutdown 110000 Ambient temperature back within Info thresholds 110100 Ambient humidity back within Info thresholds 301400 Base module fan needs repair 301500 Base module bypass power supply Error needs repair 310001 Below lower ambient temperature Warn threshold 310101 Below humidity threshold 2037 Bypass contactor failed Error 1040 Bypass contactor OK 1033 Battery added 1034 Battery removed 301000 Check installation of Smart Cell Warn signal cable 310002 Exceeded upper ambient Warn temperature threshold 310102 Exceeded upper humidity t
25. n the Services information frame 4 Select the UPS heading from the navigation tree window UPS Installation and Configuration Guide 24 Chapter 2 Install and Initialize the Uninterruptable Power Supply 5 Select the UPS Configuration tab from the UPS setup screen The UPS Configuration screen appears see Figure 3 on page 24 Figure 3 UPS Configuration screen Services em re eenenies UPS Configuration UPS Status Monitor Doorphones UPS Configuration IF Telephony Call Detail Recording Serial Port Configuration C LAN CTE Configuration Console Voice Mail Multimedia Call Center Power source Volts 1107420 C 2207240 amp IVR IP Music oa em pce Signalling Type Smat ONS IF Routing SNMP O05 Monitor Web Cache Net Link Mar D Alarm Service amp NAT amp VPH Policy Management WTP Client Settings UPS 6 Select the UPS radio button to enable the serial port for use by the UPS 7 Select the power source type 110 120v or 220 240v Note Once the UPS is selected and enabled on the Unified Manager Serial Selection Page the UPS sends the message UPS Communication Established to the NT event log when the UPS communication started If the BCM loses or cannot establish a link to the UPS an error log appears Unable to Communicate with the UPS 8
26. ning the Business Communications Manager or Business Communications Manager expansion unit If installation of additional hardware and or servicing is required disconnect all telephone cable connections prior to unplugging the Business Communications Manager Ensure the Business Communications Manager and Business Communications Manager expansion unit are plugged into the wall socket using a three prong power cable before any telephone cables are connected Caution Only qualified persons should service the system The installation and service of this hardware is to be performed only by service personnel having appropriate training and experience necessary to be aware of hazards to which they are exposed in performing a task and of measures to minimize the danger to themselves or other persons Electrical shock hazards from the telecommunication network and AC mains are possible with this equipment To minimize risk to service personnel and users the Business Communications Manager system must be connected to an outlet with a third wire ground Service personnel must be alert to the possibility of high leakage currents becoming available on metal system surfaces during power line fault events near network lines These leakage currents normally safely flow to Protective Earth ground via the power cord Therefore it is mandatory that connection to an earthed outlet is performed first and removed last when cabling to the unit Specifically operation
27. oved 203500 Redundant intelligence module W failed 203600 System level fan OK 2001 System shutdown Complete 2036 System level fan failed 1006 Shutdown cancelled 1016 System Shutdown started 100401 Scheduled UPS self test passed Info 300201 Scheduled UPS self test failed Error n 5 arn Info Info Info Info f f f f f Info H i Ei 300202 Scheduled UPS self test failed Warn Invalid test fo 100403 Self test at UPS passed O 300205 Self test at UPS failed 300206 Self test at UPS failed Invalid test Warn 1018 Smart Cell signal restored Inf UPS Installation and Configuration Guide 20 Chapter 1 Uninterruptable Power Supply UPS Overview Operational measurements and accounting The Business Communications Manager collects operational measurement OM information from the UPS and saves the data in a log file The OM information is viewed through the Unified Manager or archlog applications The OM values can be reset using the Unified Manager For further information on how to access logs using the Unified Manager refer to the Management User Guide Log files and traces The BCM UPS service logs into APC PowerChute log to track internal and external UPS service functionality The messages described in Figure 1 on page 18 are captured in the log file which can be viewed through the Unified Manager 1 Event Log Location F Program Files PwerChute PwrChute log
28. page 24 Install and Initialize the UPS Use this procedure to install and power up the Business Communications Manager through the UPS Refer also to the UPS product installation manual for detailed instructions 1 Plug the UPS power cord into the AC power source wall outlet Plug the BCM power cord into the UPS Connect the serial cable from the Business Communications Manager to the UPS GG N Ensure you have a LAN connection from the Business Communications Manager to the Unified Manager workstation Power up the UPS Power up the Business Communications Manager Wait for the Business Communications Manager to finish boot up CoO N OI This procedure is complete Initialize the serial port The Unified Manager provides a means to modify the serial port configuration and UPS service settings When you enable the UPS device using the Unified Manager interface Unified Manager turns the console service OFF and turns the UPS service ON Conversely if the UPS serial cable is disconnected the BCM Unified Manager turns the console service ON and turns the UPS service OFF Use this procedure to initialize the UPS serial port 1 Connect the serial cable from the BCM to the UPS 2 Access the correct Business Communications Manager in your network from the Unified Manager workstation browser 3 Select the Services key from the Unified Manager main page and expand the navigation tree A list of available services appears i
29. r interaction 2 Monitoring this stage is a steady state periodic monitoring cycle where the BCM reads the status of the UPS This stage requires minimal user interaction 3 Failure condition this stage initiates an action when a threshold value is surpassed The BCM requires major user interaction in the case of a planned system shutdown UPS Installation and Configuration Guide 16 Chapter 1 Uninterruptable Power Supply UPS Overview The UPS device is supported in all markets 110 120V and 220 240V power standards All BCMs using version 3 5 software or higher can use the UPS device BCM and UPS power and control connections The UPS device operates in parallel with the BCM 200 400 and 1000 The BCM obtains power through the UPS The UPS obtains power from a conventional AC power source The UPS meets BCM power delivery requirements for 110 120 and 220 240 Volt standards The BCM operational power usage range shown in the following table is compatible with the UPS operating range BCM Input Power Source 110 120 Volt power standards 220 240 Volt power standards Minimum VAC Maximum VAC Minimum VAC Maximum VAC The serial connection between the BCM and UPS provides power monitoring and control capability The UPS service uses standard RS232 serial protocol Figure 2 shows the physical BCM connections and OAM topology Figure 2 UPS BCM power connections and topology Unified Manager Local Area 7 Workstat
30. rt on page 23 2 Access the correct Business Communications Manager in your network from the Unified Manager workstation browser 3 Select the Services key from the Unified Manager main page and expand the navigation tree A list of available services appears in the Services information frame Select the UPS heading from the navigation tree window Select the Report from the top line menu Select the OMs Report from the drop down menu The UPS OMs report appears see Figure 5 Figure 5 UPS OMs report Group Edit Configuration Performance Fault UPS Configuration UPS Status 47 65 138 69 Comprehensive Tools Logoff View Help Add Delete Del All Gi BCM 47 65 138 69 System UPS Status Monitor Evet __ __Value Line Minimum 120 2 VAC NORMAL Resources Services Telephony Services Line Maximum 120 9 VAC NORMAL UPS Output 120 9 VAC NORMAL Battery Volts 27 54 VDC NORMAL Doorphones Output Frequency 60 0 Hz NORMAL IP Telephony Call Detail Recording LAN CTE Configuration Voice Mail Multimedia Call Center amp IVR IP Music DHCP DNS IP Routing SNMP QoS Monitor Web Cache Net Link Mar Alarm Service NAT VPN Policy Management NTP Client Settings
31. s requiring the unit to be powered down must have the network connections central office lines removed first Radio frequency Interference Warning Equipment generates RF energy AN This equipment generates uses and can radiate radio frequency energy If not installed and used in accordance with the installation manual it may cause interference to radio communications It has been tested and found to comply with the limits for a Class A computing device pursuant to Part 15 of the FCC Rules and with ICES 003 CLASS A Canadian EMI Requirements Operation of this equipment in a residential area is likely to cause interference in which case the user at his or her own expense will be required to take whatever measures may be required to correct the interference Telecommunication Registration Business Communications Manager equipment meets all applicable requirements of both Industry Canada CS 03 and US Federal Communications Commission FCC Part 68 and has been registered under files Industry Canada 332D 5980A and FCC US AB6KF15B20705 key system US AB6MF15B20706 hybrid system and US AB6PF15B23740 PBX system Connection of the Business Communications Manager telephone system to the nationwide telecommunications network is made through a standard network interface jack that you can order from your local telecommunications company This type of customer provided equipment cannot be used on party lines or coin lines Before installing t
32. to the recovery application e Provides a warning signal when UPS battery power is low e Allows you to perform a remote UPS shutdown e Allows an auto power off for the Business Communications Manager There are two methods to monitor the UPS 1 Select the UPS Status monitor tab to monitor the UPS device only see Access the UPS Status monitor on page 28 2 Select the UPS Status report to monitor the UPS device and BCM UPS service see Access the UPS Status monitor on page 28 UPS Installation and Configuration Guide 28 Chapter 3 Monitor the Uninterruptable Power Supply Access the UPS Status monitor Use this procedure to access the UPS status monitor tab interface and monitor the UPS device 1 Initialize the serial port as described in Initialize the serial port on page 23 2 Access the correct Business Communications Manager in your network from the Unified Manager workstation browser 3 Select the Services key from the Unified Manager main page and expand the navigation tree A list of available services appears in the Services information frame Select the UPS heading from the navigation tree window Select the UPS status monitor tab from the UPS setup screen The UPS Status Monitor screen appears see Figure 4 Figure 4 UPS Status Monitor screen Business Comrounications Manager Unified Manager Preinstalled Microsoft Internet Explorer provided by Nort or oo eee T AR A R E J
33. uctions for details e Use only an FCC Part 68 compliant Universal Service Order Code USOC network interface jack as specified in the installation instructions to connect this telephone to the telephone line To connect the phone press the small plastic tab on the plug at the end of the phone s line cord Insert into a wall or baseboard jack until it clicks To disconnect press the tab and pull out See installation instructions for details e If the terminal equipment causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of the product may be required But if advance notice isn t practical the telephone company will notify you as soon as possible You will also be advised of your right to file a complaint with the FCC if you believe it is necessary UPS Installation and Configuration Guide e Ifa network interface jack is not already installed in your location you can order one from your telephone company Order the appropriate USOC Network interface jack as specified in the installation instructions for wall mounted telephones or for desk table use In some states customers are permitted to install their own jacks e Your telephone may not be connected to a party line or coin telephone line Connection to Party Line Service is subject to state tariffs Contact the state public utility commission public service commission or corporation commission for information
34. uide 30 Chapter 3 Monitor the Uninterruptable Power Supply Figure 6 UPS Log file report UPS LOG FILE CONTENTS Microsoft Internet Explorer provided by Nortel Networks ie Oj x File Edit View Favorites Tools Help Back p f at Gi Search J Favorites EW History Sy T r z Nag Address E https Platformi pwrchotelog php rad Go Back to the UPS OMS z Frint This Pace lose This Window UPS Log File Id Date Time Event 100000 FV 18 05 13 16 12 PowerChute PLUS Version 5 2 1 started SQOQ000 Alaa 13 16 14 Unable te communicate with UPS 100100 FV lef0s 13 16 19 Power Chute PLUS Version 5 2 1 stopped Back to the UPS OMS page Print This Fage Close This Window 9 To print the report select Print this Report from the screen 10 To close the report window select Close This Window from the screen 11 This procedure is complete Access the UPS status report Use this procedure to access the UPS status report to monitor the UPS device and BCM UPS service 1 Initialize the serial port as described in Initialize the serial port on page 23 2 Access the correct Business Communications Manager in your network from the Unified Manager workstation browser 3 Select the Services key from the Unified Manager main page and expand the navigation tree A list of available services appears in the Services information frame Select the UPS heading from the navigation tree window
35. unications Manager Uninterruptable Power Supply UPS device Information in these chapters explains e how to set up the UPS e how to start and initialize the UPS e how to test and monitor the UPS Display Tips You can read this publication from your computer monitor or printed hard copy For best on screen display results use Adobe Acrobat Reader version 4 0 or 5 0 If you use Adobe Acrobat Reader version 4 0 perform the following steps to optimize the illustrations e Increase display magnification e Print the document For Adobe Acrobat Reader version 5 0 perform the following steps to optimize the graphical display 1 Start the Adobe Acrobat Reader version 5 0 application 2 From the top line menu select Edit gt Preferences gt General 3 Select Display from the Preferences menu at the left side of the setup screen 4 Select the following smoothing options from the Display setup screen e Smooth Text e Smooth Line Art e Smooth Images See Figure 1 on page 12 to review Acrobat Reader version 5 0 display selections UPS Installation and Configuration Guide 12 Preface Figure 1 Acrobat Reader display setup selections Display Default Page Layout Continuous Page Units inches Application Language English Use Greek Text Below E Fixels Display Page To Edge Display Transparency Grid Smooth ag IM Smooth Text M Smooth Line Art Smooth Images Use CoolType Recommend
36. vides an indication of the maximum number of terminals allowed to be connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices does not exceed 5 This Class A device complies with Part 68 amp Part 15 of the FCC Rules and ICES 003 Class A Canadian EMI requirements Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Do not attempt to repair this equipment If you experience trouble write for warranty and repair information Nortel Networks 30 Norelco Drive Weston Ontario M9L 2X6 Canada US Regulations please read carefully Federal Communications Commission FCC Notice FCC registration number This telephone equipment complies with Part 68 Rules and Regulations of the FCC for direct connection to the Public Switched Telephone Network The FCC registration number appears on a sticker affixed to the bottom of the telephone Your connection to the telephone line must comply with these FCC rules e An FCC compliant telephone cord and modular plug is provided with this equipment This equipment is designed to be connected to the telephone network premises wiring using a compatible modular jack which is Part 68 compliant See installation instr
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