Avaya UPS Configuration Guide
Contents
1. Use Greek Text Below 6 Pixels Display Page To Edge Display Transparency Grid Smooth ag IW Smooth Text Smooth Line Art Smooth Images Use CoolType Recommended for laptop LCD screens Gonhigure Goollype Magnification Default Zoom Fit Width Max Fit visible Zoom BOO cancel Symbols used in this guide This guide uses the following symbols to draw your attention to important information A P0607274 01 Caution Caution Symbol Alerts you to conditions where you can damage the equipment Danger Electrical Shock Hazard Symbol Alerts you to conditions where you can get an electrical shock Warning Warning Symbol Alerts you to conditions where you can cause the system to work improperly or to fail Note Note Symbol Alerts you to important information Preface 15 Alerts you to additional information that can help you perform a task Warning Grounding Symbol Alerts you to ground yourself with an antistatic grounding strap before performing the maintenance procedure Warning Disconnect Symbol L Alerts you to remove the Business Communications Manager and Business g Communications Manager expansion cabinet power cords from the AC outlet before performing any maintenance procedure Text conventions This guide uses the following text conventions bold Courier text Indicates command names and options and text that you need to enter in a command line inter2. Base module bypass power supply Error 101500 UPS runtime calibration completed Info needs repair 310001 Below lower ambient temperature Warn 1004 UPS self test passed Info threshold 310101 Below humidity threshold 101700 UPS returned from bypass 2037 Bypass contactor failed Error 1102 UPS internal temperature in Info bounds 1040 Bypass contactor OK 200000 UPS on battery 1033 Battery added 200001 UPS on battery High input line voltage 1034 Battery removed 200002 UPS on battery Brownout 301000 Check installation of Smart Cell Warn 200003 UPS on battery Blackout Warn signal cable 310002 Exceeded upper ambient Warn 200004 UPS on battery Small momentary Warn temperature threshold sag 310102 Exceeded upper humidity threshold 200006 UPS on battery Deep momentary sag 203800 Input circuit breaker tripped Info 200005 UPS on battery Small momentary Warn spike 203900 Input circuit breaker reset 200008 UPS on battery Simulated power failure 200301 Low battery condition 103100 UPS module added 103500 Main Intelligence module OK 103200 UPS module removed 103600 Main Intelligence module added 200200 UPS enabling SmartBoost P0607274 01 Chapter 1 Uninterruptable Power Supply UPS Overview 21 Table 1 UPS Event messages EventID Event Type 203200 Main intelligence module removed Warn 203300 Main intelligence module failed Error Minimum redundancy regained Warn Max
3. operations requiring the unit to be powered down must have the network connections central office lines removed first Radio frequency Interference A Warning Equipment generates RF energy This equipment generates uses and can radiate radio frequency energy If not installed and used in accordance with the installation manual it may cause interference to radio communications It has been tested and found to comply with the limits for a Class A computing device pursuant to Part 15 of the FCC Rules and with ICES 003 CLASS A Canadian EMI Requirements Operation of this equipment in a residential area is likely to cause interference in which case the user at his or her own expense will be required to take whatever measures may be required to correct the interference UPS Installation and Configuration Guide Telecommunication Registration Business Communications Manager equipment meets all applicable requirements of both Industry Canada CS 03 and US Federal Communications Commission FCC Part 68 and has been registered under files Industry Canada 332D 5980A and FCC US AB6KF15B20705 key system US AB6MF15B20706 hybrid system and US AB6PF15B23740 PBX system Connection of the Business Communications Manager telephone system to the nationwide telecommunications network is made through a standard network interface jack that you can order from your local telecommunications company This type of customer provided equipment cannot be
4. Access the UPS OM and log reports on page 31 Procedure Access the UPS status report on page 33 Procedure Test the UPS on page 34 Monitor the UPS The Business Communications Manager UPS service communicates with the UPS device through a serial DBY cable The UPS service provides the following capabilities Monitors the UPS using the COM port The BCM polls the UPS device every 60 seconds Power source failure notification is sent to the OAM and alarm subsystem and to the recovery application Provides a warning signal when UPS battery power is low Allows you to perform a remote UPS shutdown Allows you to configure battery recharge time The battery must recharge for every minute of run time Allows you to configure the delay between warning messages Allows an auto power off for the Business Communications Manager Allows you to configures the UPS to perform a graceful BCM shutdown and cleanly shutdown telephony two minutes before the battery is drained There are two methods to monitor the UPS 1 Select the UPS Status monitor tab to monitor the UPS device only see Procedure Access the UPS Status monitor on page 30 Select the UPS Status report to monitor the UPS device and BCM UPS service see Procedure Access the UPS status report on page 33 UPS Installation and Configuration Guide 30 Chapter 3 Monitor the Uninterruptable Power Supply Procedure Access the UPS Status monitor Use this proc
5. Company Registration It is usually not necessary to call the telecommunications company with information on the equipment before connecting the Business Communications Manager system to the telephone network If the telecommunications company requires this information provide the following e telephone number s to which the system will be connected e FCC registration number on label affixed to Business Communications Manager e universal service order code USOC e service order code SOC e facility interface code FIC P0607274 01 Rights of the Telecommunications Company If the Business Communications Manager system or adjunct systems is causing harm to the telephone network the telecommunications company may discontinue service temporarily If possible the telecommunications company will notify you in advance If advance notice is not practical the user will be notified as soon as possible The user will be given the opportunity to correct the situation and informed of the right to file a complaint to the FCC The telecommunications company may make changes in its facilities equipment operations or procedures that could affect the proper functioning of the system If this happens the telecommunications company will give you advance notice in order for you to make any necessary modifications to maintain uninterrupted service Repairs In the event of equipment malfunction all repairs to certified equipment will be performed
6. NTP Client UPS amp Management Te Dlsanositics 6 Examine the UPS device status information displayed in the information window 7 This procedure is complete P0607274 01 Chapter 3 Monitor the Uninterruptable Power Supply 31 Procedure Access the UPS OM and log reports Use this procedure to access the UPS operational metrics OMs UPS log files or status reports To access the UPS OM or Log reports Initialize the serial port as described in Procedure Initialize the serial port on page 26 2 Access the correct Business Communications Manager in your network from the Unified Manager workstation browser 3 Select the Services key from the Unified Manager main page and expand the navigation tree A list of available services appears in the Services information frame Select the UPS heading from the navigation tree window Select the Report from the top line menu Select the OMs Report from the drop down menu The UPS OMs report appears see Figure 5 on page 31 Figure 5 UPS OMs report Group UPS OMS UPS Status View Help 47 65 138 69 Comprehensive UPS Configuration UPS Status UPS Status Monitor Q GP BCM 47 65 138 69 amp System Line Minimum 120 2 VAC NORMAL ei e a Line Maximum 120 9 VAC NORMAL Telephony Services UPS Output 120 9 VAC NORMAL Doorphones Battery Volts 27 54 VDC NORMAL IP Telephony Output Frequency 60 0 Hz NOR
7. P0607274 01 7 Chapter 2 Install and Initialize the Uninterruptable Power Supply 27 Select the power source type 110 120v or 220 240v gt Note Once the UPS is selected and enabled on the Unified Manager Serial Selection Page the UPS sends the message UPS Communication Established to the NT event log when the UPS communication started If the BCM loses or cannot establish a link to the UPS an error log appears Unable to Communicate with the UPS 8 This procedure is complete UPSConsoleToggle Service UPSConsoleToggle is an Auto Start service that initiates at system boot time to enable the serial console for 15 minutes Plug the console serial cable into the BCM and work on BCM console for a period of 15 minutes After 15 minutes the service switches back to the UPS to enable the UPS if the UPS was originally selected and enabled To extend the Console time stop the UPSConsoleToggle using the command Net Stop UPSConsoleToggle The UPS service needs to be enabled from the Unified Manager when the user ends the console session Procedure Enable UPSConsoleToggle Use this procedure to enable the UPSConsoleToggle service To enable the UPSConsoleToggle service 1 Wait for all services to be up and running Verify that the UPS service is running If UPS service is running change its start up type to Manual Start and the console CMDRMT service to Auto Start then stop UPS serv
8. by an authorized supplier Canadian Regulations please read carefully Notice The term IC before the certification number located on the host equipment only signifies that the Industry Canada technical specifications were met The Department does not guarantee the equipment will operate to the user s satisfaction Before installing this equipment users should ensure that it is permissible to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be coordinated by a representative designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas Caution Users should not attempt to make such connections themselves but should contact the appropriate electric inspection authority or electrician as appropriate Notice The Ringer Equivalence Number REN assigned to each termina
9. jack which is Part 68 compliant See installation instructions for details e Use only an FCC Part 68 compliant Universal Service Order Code USOC network interface jack as specified in the installation instructions to connect this telephone to the telephone line To connect the phone press the small plastic tab on the plug at the end of the phone s line cord Insert into a wall or baseboard jack until it clicks To disconnect press the tab and pull out See installation instructions for details e If the terminal equipment causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of the product may be required But if advance notice isn t practical the telephone company will notify you as soon as possible You will also be advised of your right to file a complaint with the FCC if you believe it is necessary e Ifa network interface jack is not already installed in your location you can order one from your telephone company Order the appropriate USOC Network interface jack as specified in the installation instructions for wall mounted telephones or for desk table use In some states customers are permitted to install their own jacks e Your telephone may not be connected to a party line or coin telephone line Connection to Party Line Service is subject to state tariffs Contact the state public utility commission public service commission or corporation commission for inf
10. the Business Communications Manager or Business Communications Manager expansion unit If installation of additional hardware and or servicing is required disconnect all telephone cable connections prior to unplugging the Business Communications Manager Ensure the Business Communications Manager and Business Communications Manager expansion unit are plugged into the wall socket using a three prong power cable before any telephone cables are connected P0607274 01 Caution Only qualified persons should service the system The installation and service of this hardware is to be performed only by service personnel having appropriate training and experience necessary to be aware of hazards to which they are exposed in performing a task and of measures to minimize the danger to themselves or other persons Electrical shock hazards from the telecommunication network and AC mains are possible with this equipment To minimize risk to service personnel and users the Business Communications Manager system must be connected to an outlet with a third wire ground Service personnel must be alert to the possibility of high leakage currents becoming available on metal system surfaces during power line fault events near network lines These leakage currents normally safely flow to Protective Earth ground via the power cord Therefore it is mandatory that connection to an earthed outlet is performed first and removed last when cabling to the unit Specifically
11. the power cord from the AC power source wall outlet to the UPS device Verify that the BCM connected to the UPS device remains operational Verify that a warning message and or alert appears on the client screen Wait until the UPS battery reaches a low level A system shutdown should occur on the BCM 200 400 and 1000 After system shutdown restore power to the UPS device Check the system log in the Event Viewer to ensure that all actions are logged and that there are no errors 8 This procedure is complete P0607274 01
12. these chapters explains e how to set up the UPS e how to start and initialize the UPS e how to test and monitor the UPS Display Tips You can read this publication from your computer monitor or printed hard copy For best on screen display results use Adobe Acrobat Reader TM version 4 0 or 5 0 If you use Adobe Acrobat Reader version 4 0 perform the following to optimize the illustrations e Increase display magnification e Print the document For Adobe Acrobat Reader version 5 0 perform the following steps to optimize the graphical display 1 Start the Adobe Acrobat Reader version 5 0 application 2 From the top line menu select Edit gt Preferences gt General 3 Select Display from the preferences menu at the left side of the setup screen 4 Select the following smoothing options from the Display setup screen e Smooth Text e Smooth Line Art e Smooth Images See Figure to review Acrobat Reader version 5 0 display selections UPS Installation and Configuration Guide 14 Preface Figure 1 Acrobat Reader display setup selections Accessibility Comments Display Forms Full Screen Identity JavaScript Layout Grid Options Search SelF Sign Security Spelling TouchUp Update Web Buy Batch Processing Color Management Digital Signatures Extract Images Online Comments Display Default Page Layout Continuous Fage Units inches 4pplication Language English
13. 2 203100 r Info Info E 301300 W 301301 200007 301302 UPS on bypass severe DC Warn imbalance overload UPS on bypass output voltage Warn outside limits UPS on bypass top module fan Error needs repair 300100 UPS output overload 300300 UPS battery is discharged 301600 UPS battery needs replacing Error 100402 User initiated UPS self test passed 100601 User initiated shutdown cancelled 101601 User initiated shutdown started 300204 User initiated self test failed 300206 User initiated self test failed Invalid test 301303 301304 UPS Installation and Configuration Guide 22 Chapter 1 Uninterruptable Power Supply UPS Overview Operational measurements and accounting The Business Communications Manager collects operational measurement OM information from the UPS and saves the data in a log file The OM information is viewed through the Unified Manager or archlog applications The OM values can be reset using the Unified Manager For further information on how to access logs using the Unified Manager refer to the Management User Guide Log files and traces The BCM UPS service logs into APC PowerChute log to track internal and external UPS service functionality The messages described in Table 1 on page 20 are captured in the log file which can be viewed through the Unified Manager 1 Event Log Location F Program Files PwerChute PwrChute log Fixed this file che
14. EE E ee E E E E EE EEEE EAE ETIE eee ETTE TT 8 AA E os E EE E E E A CHOOSE eee Ke E E E eS 13 S ee ee ae ee E EETA RE TERE 13 Symbols used in this guide ces ewes ener aaaea 14 Text CONVENTIONS aa ee ee ee eee eee eee 15 PRIS DURICAIONS 26 405045446442hop obec omdeb bases sceed heed ebdeseeuars edes 15 POW a FIG ine kok 60 044 49S OE SD 4 9 8 he 4 EO ee AREAS 16 Chapter 1 Uninterruptable Power Supply UPS Overview 00 0 ee eee eee 17 Eee dane ooo hawe wee Gene ee toons eke hOG EERE eee cee a eb eas 17 BCM and UPS power and control connections aaa aaaea 18 UPS threshold values cc esc cktaccee node eed oend dann debs ceS4 4B 6 So bb 4 a hes 19 Alarm and event reporting 6 44 arin oe ee eek ONE SENET RSE SEER REO ASe Goes 19 Operational measurements and accounting 0 cc ees 22 LOO ies and aces ocidaocedib Gaon nu b0S46 b0G5 wh OEd PEERAA eees 22 UPS default configuration settings 2 2 lt 2 e2sccey eden b4 chee ecwine ved xbRd4 eek 22 Chapter 2 Install and Initialize the Uninterruptable Power Supply 25 Install and initialize the UPS 2 0 0 0 0 ene ee eee 25 Procedure Install the UPS 64 446 de ed enn e enn ds cee bdesd ed aneetaeddadaddbdasdud aetaae 29 Procedure Initialize the serial port nananana naana 26 UPSConsole loggie Service 64 45 0454054 G64 106 eo ORDRLASS LESSEE TOSR EDR ET SORA 27 Procedure Enable UPSConsoleloggle 2 26260 dcseeceeetceenseaebibeeeweseneu 27 Proce
15. MAL Call Detail Recording UPS Load 005 2 NORMAL LAN CTE Configuration Temperature 029 2 T Voice Mail 4 5 JJ UPS Operational Metrics Microsoft Internet Explorer provided by Nortel Networks mi Pile xj Multimedia Call Center file Edt view _Feventes Tods Heb REA _ IVR IP Music Brot This Report DHCP Chek here be pezet th ern walues DNS Close Ths Window IP Routing SNMP UPS Operational Metrics G05 Monitor Web Cache UPS Hardware Status NetLink Mgr Z ti aemee ID PS Event C Occurrence VPN 1100200 UFS kas regained a NORMAL power state 4 1 18 03 11 57 16 Policy Management 101600 UPS System shutdown process started 1 EEUE MERE 2a NTP Client Settings UPS UPS Communication Status Telnet Management oe eS es eee amp Diagnostics 100200 BCM har established communication with the UPS 12 1 2003 15 0841 TEE 300400 BOM lest communication with the UPS while the UPS on battery 1 1 2003 09 23 54 Ready SO0000 ETM unable to establish communication with the UPS 2 VINOS 15 52 59 UPS General Status URS Event Orccurences Last Occurrence 200003 UPS is now on battery state 5 1 2003 09 23 32 200003 UPS on battery Blacko 1 1 2003 03 23 32 200006 UPS on battery Deep momentary sag 4 11803 11 57 16 Print Thus Eeport heck here te reset the ome values Cleese Ths Win
16. ON and turns the UPS service OFF To initialize the UPS serial port 1 Connect the serial cable from the BCM to the UPS 2 Access the correct Business Communications Manager in your network from the Unified Manager workstation browser 3 Select the Services key from the Unified Manager main page and expand the navigation tree A list of available services appears in the Services information frame Select the UPS heading from the navigation tree window Select the UPS configuration tab from the UPS setup screen The UPS configuration setup screen appears see Figure 3 on page 26 Figure 3 UPS configuration setup screen display Report View Help Comprehensive UPS Configuration UPS Status Monitor UPS Configuration G BCM f System Serial Port Configuration e Resources ae Services Telephony Services Peere ale y a D e oan Doorphones IF Telephony oe Call Detail Recording signaling Type Smat 000 LAN CTE Configuration amp Voice Mail Multimedia Call Center D IVR Ge IP Music amp DHCP amp ONS 2 IP Routing amp SNMP 205 Monitor Web Cache G Net Link Mgr Alarm Service G NAT amp VFN amp Policy Management NTP Client Settings UPS amp Teln Management amp Diagnostics 6 Select the UPS radio button to enable the serial port for use by the UPS
17. Part No P0607274 01 September 17 2003 Business Communications Manager UPS Installation and Configuration Guide NORTEL NETWORKS 2 Copyright 2003 Nortel Networks All rights reserved July 2003 The information in this document is subject to change without notice The statements configurations technical data and recommendations in this document are believed to be accurate and reliable but are presented without express or implied warranty Users must take full responsibility for their applications of any products specified in this document The information in this document is proprietary to Nortel Networks NA Inc Trademarks NORTEL NETWORKS and Business Communications Manager are trademarks of Nortel Networks NA Inc Microsoft MS MS DOS Windows and Windows NT are registered trademarks of Microsoft Corporation APC are registered trademarks of American Power Conversion Inc All other trademarks and registered trademarks are the property of their respective owners North American Regulatory Information Safety Business Communications Manager equipment meets all applicable requirements of both the CSA C22 2 No 950 95 and UL 1950 Edition 3 Danger Risk of shock Read and follow installation instructions carefully Ensure the Business Communications Manager and Business Communications Manager expansion unit are unplugged from the power socket and that any telephone or network cables are unplugged before opening
18. This threshold represents the value recorded since you started the user interface module 2 Line voltage maximum The highest AC input voltage supplied by the power source This threshold represents the value recorded since you started the user interface module 3 UPS Output voltage The voltage AC supplied by the UPS to the equipment supported 4 Battery voltage The voltage DC supplied by the UPS to the equipment supported during a power outage 5 Output frequency The line voltage frequency 6 UPS load The amount of battery power drawn by the equipment supported during a recorded interval The value is represented by the percentage of the total power available in the UPS 7 Temperature The internal temperature of the UPS device Alarm and event reporting The BCM software monitors the UPS threshold values and provides event reporting capability to the BCM SNMP trap and alarm reporting systems The BCM monitors the UPS through the COM port and polls the UPS every 60 seconds Power supply failure notification is sent to the OAM and alarm subsystem and to the recovery application The threshold values relate to the following e Power Utility power failure low battery power for the UPS device The message advises users to take appropriate action on their BCM The battery must be recharged for every minute of run time Appropriate action is to verify the power supply is functional Alternatively try to connect to a secondary
19. ation established IP Routing UPS Power Source Volts 110 130 Signal Type Smart UPS Status Monitor o UPS Status Monitor d i Value a S m Line Minimum 118 0 VAC NORMAL Telnet Line Maximum 120 9 VAC NORMAL Management UPS Output 1202 VAC NORMAL Diagnostics Battery Volts 2727 VDC NORMAL Output Frequency 60 25 Hz NORMAL UPS Load 0143 NORMAL Temperature 036 9 C NORMAL E Done g Internet 7 To print the report select Print this Report from the screen UPS Installation and Configuration Guide 34 Chapter 3 Monitor the Uninterruptable Power Supply 8 To close the report window select Close This Window from the screen 9 This procedure is complete Procedure Test the UPS Use this procedure to test the UPS power backup function after you have installed and configured the UPS for the Business Communications Manager The UPS device automatically performs a biweekly self test Locate the test results under the following path F Program Files PwerChute PwrChute log file The APC PwrChute Plus software is recommended to simulate and test the UPS self test and UPS calibration APC PwrChute Plus software already installed on BCM To test the UPS 1 Ensure that the serial cable between the Business Communications Manager and the UPS or the expansion chassis is securely connected at both ends 2 Simulate a power failure Disconnect
20. cked periodically by Unified Manager collecting OMs information and UPS overall status 2 Data Log Location F Program Files PwerChute PwrChute dat Fixed this file checked periodically by Unified Manager collecting UPS Status Monitor information 3 Error Log Location F Program Files PwerChute PwrChute err Fixed this file checked periodically by Unified Manager collecting the UPS failures UPS default configuration settings The UPS software is configured under the default settings defined in Table 2 on page 22 Table 2 UPS default settings General Event Logging Data Logging Error Logging P0607274 01 Chapter 1 Uninterruptable Power Supply UPS Overview 23 Table 2 UPS default settings Error Log Enabled Yes Error Log Location F Program Files PwerChute PwrChute err Select the Error Log Maximum 5000 KB Shutdown Shutdown Delay 30 Seconds Admin Shutdown Delay 30 Seconds UPS Installation and Configuration Guide 24 Chapter 1 Uninterruptable Power Supply UPS Overview P0607274 01 25 Chapter 2 Install and Initialize the Uninterruptable Power Supply This section describes how to install and initialize the Uninterruptable power supply UPS on the Business Communications Manager BCM 200 400 and 1000 models This section describes the following Procedure Install the UPS on page 25 Procedure Initialize the serial port on page 26 Procedure Enable UPSConsoleToggle o
21. configure and monitor the Uninterruptable power supply UPS on the Business Communications Manager BCM 200 400 and 1000 models This section provides an overview of the UPS functionality and describes the following information BCM and UPS power and control connections on page 18 UPS threshold values on page 19 Alarm and event reporting on page 19 Operational measurements and accounting on page 22 UPS default configuration settings on page 22 UPS Overview A UPS device maintains continuous operation during power interruption or failure conditions and is an optional component of the BCM The UPS feature provides power source monitoring and battery backup activation so that critical BCM functionality is maintained In a power failure situation the UPS provides sufficient time to either correct the problem or activate a contingency plan to sustain services The UPS is configured to perform a graceful shutdown of the BCM two minutes before the UPS battery power is drained Business Communications Manager release 3 5 supports the American Power Conversion APC UPS device The UPS control software enables the configuration of various operational settings The interaction between the UPS and the Business Communications Manager occurs in three stages 1 Configuration this stage sends configuration information to the UPS device and requires minimal user interaction 2 Monitoring this stage is a steady state periodic monitoring
22. cycle where the BCM reads the status of the UPS This stage requires minimal user interaction 3 Failure condition this stage initiates an action when a threshold value is surpassed The BCM requires major user interaction in the case of a planned system shutdown The UPS feature is supported in all markets 110 120V and 220 24V power standards All BCM s using version 3 5 software can use the UPS feature UPS Installation and Configuration Guide 18 Chapter 1 Uninterruptable Power Supply UPS Overview BCM and UPS power and control connections The UPS device operates in parallel with the BCM 200 400 The Business Communications Manager obtains power through the UPS The UPS obtains power from a conventional AC power source The UPS meets Business Communications Manager power delivery requirements for 1 10 120 and 220 240 Volt standards The BCM s operational power usage range shown in the table below is compatible with the UPS operating range BCM Input Power Source 110 120 Volt power standards 220 240 Volt power standards Minimum VAC Maximum VAC Minimum VAC Maximum VAC The serial connection between the BCM and UPS provides power monitoring and control capability The UPS service uses standard RS232 serial protocol Figure 2 on page 18 shows the physical BCM connections and OAM topology Figure 2 UPS BCM power connections and topology Unified Manager Local Area Workstation provides UPS Networ
23. dow KEJ Done intarnet P UPS Installation and Configuration Guide 32 Chapter 3 Monitor the Uninterruptable Power Supply 7 To reset the OMs select Click here to reset the oms values from the screen 8 To view the Log files select Click here to view UPS Log File from the screen see Figure 6 on page 32 Figure 6 UPS Log file report E UPS LOG FILE CONTENTS Microsoft Internet Explorer provided by Mortel Networks File Edit view Favorites Tools Help qa Back mp g 2 fat E Search ae Favorites EM History G y E Address je https H Platformi pwrchutelog php rad Go Back to the UPS OMS Print This Pace Close This Window UPS Log File Td Date Timme Event 100000 Vilsf0s 13 16 12 PowerChute PLUS Version 5 2 1 started SO0000 Vilefls 13 16 14 Unable to conumurcate with UPS 100100 Vlef03 13 16 19 Power Chute PLUS Version 3 2 1 stopped Back to the UFS OMS page Print This Page Close This Window 9 To print the report select Print this Report from the screen 10 To close the report window select Close This Window from the screen 11 This procedure is complete P0607274 01 Chapter 3 Monitor the Uninterruptable Power Supply 33 Procedure Access the UPS status report Use this procedure to access the UPS status report to monitor the UPS device and BCM UPS service To access the UPS status report 1 Initialize the serial po
24. dure Enable the console batch file 2 0 0 0 eee eee 28 UPS Installation and Configuration Guide 12 Chapter 3 Monitor the Uninterruptable Power Supply 000 002 ee ee eeees 29 Pe I eee edanae peg es ory ergs ees bees Ober ak aes 46 ame eee ps 29 Procedure Access the UPS Status MONO 2 24 44 ceo cece n wae snc bbe oes dO OSES eH 4 dina 30 Procedure Access the UPS OM and log reports 0 ccc ee eee 31 Procedure Access the UPS status report 0 0 ee eee 33 Procedure Test the UPS 6x kbs ven eek ed 6444444 Ohh ee bese h ewe oh bee eee bh OdS 34 Figures Figure 1 Acrobat Reader display setup selections 0 00 0 cc eee eee eee 14 Figure2 UPS BCM power connections and topology 000e eee eee 18 Figure 3 UPS configuration setup screen display 00 cece eee eee 26 Figure 4 UPS Status monitor screen display 0 0 0 eee eee 30 Figues UPS Ste 2 cu ddec choo Hes teeee de nes d cabin ews 466406804 65555 31 gig sO oa LOOTED oe ee ee ee ee ee ee ee ee ee 32 Figure 7 UPS status report 5 ose emo bee nS heh shh ee eee eP Reb e ES EER Se ROR ee EeS 33 Tables Table 1 UPS Gees ore ceass hare teee eee Aeneid han serene ene aees 20 Table 2 UPS delaul SG ee kt eA ee a ean ee FER EERE OREO 22 P0607274 01 13 Preface This guide describes how to install initialize and monitor the Business Communications Manager Uninterruptable Power Supply UPS device Information in
25. edure to access the UPS status monitor tab interface and monitor the UPS device To access the UPS status monitor 1 Initialize the serial port as described in Procedure Initialize the serial port on page 26 2 Access the correct Business Communications Manager in your network from the Unified Manager workstation browser 3 Select the Services key from the Unified Manager main page and expand the navigation tree A list of available services appears in the Services information frame Select the UPS heading from the navigation tree window Select the UPS status monitor tab from the UPS setup screen The UPS status monitor screen appears see Figure 4 on page 30 Figure 4 UPS Status monitor screen display 4 business Communications Manager Unified Manager Preinstalled Microsoft Internet Explorer provided by Nortel Metwaor lgj Group eae cote hils Configuration UPS Status Monitor UPS Status Monitor GP PCM 10 10 10 1 Evert wal Hi e an ne Lir Mieninnam WAI HORMAL ole Lia biaia HORMAL Telephony UFS Qulpul WAIL HORMAL e IP Talaghar Bsiiey wolis 7 HORMAL Call Detail Ai Output Frequency 60 0 NORMAL T LAN CTEC UFS Load HORMAL amp Console Se Temperature i MORMAL E Yoite Mail Multimedia ivr amp DHCP amp ONS a IP Routing amp SNMP amp oS Monito amp Web Cache er Met Link Mg Alar Sere Z MAT g VPN amp Policy Mama E
26. et with a third wire Earth Service personnel must be alert to the possibility of high leakage currents becoming available on metal system surfaces during power line fault events near network lines These leakage currents normally safely flow to Protective Earth via the power cord Therefore it is mandatory that connection to an earthed outlet is performed first and removed last when cabling to the unit Specifically operations requiring the unit to be powered down must have the network connections exchange lines removed first UPS Installation and Configuration Guide P0607274 01 11 Contents North American Regulatory Information 0 00 cee eee ee eens 2 BS ooh came daehhanemds ees E E E T E EE E EN E E E E EE E Sa netenead 4 2 Radio frequency Interference 0 cc eee eee ene 3 Telecommunication Registration antic ces iveden cops ateeew ees cheese nee cee as 4 ISCHOMAONSIC Compatibillly i242 20s a dee ce 0aee dees aaen itke e heoks LK ee ens 4 Telephone Company Registration nannaa aaa ee eee 4 Rights of the Telecommunications Company 0 0 e eee eee eens 5 FO E E E EE E E EET EEE A E E E E de oe E E 5 Canadian Regulations please read carefully 0 0 cc eee 5 US Regulations please read carefully 0 2 0 cc ees 6 Federal Communications Commission FCC Notice 0 00 0 eee eee 6 Important Safety Instructions 2 6544cudhcbeteewdeo bags dees autete busne keene T DO TET
27. face Example Use the dinfo command Example Enter show ip alerts routes italic text Indicates file and directory names new terms book titles Web addresses and variables in command syntax descriptions bold text Indicates command names screen titles options and text for a graphical user interface GUI angle brackets lt gt Indicates a keyboard key press or simultaneous key presses 1 e lt ENTER gt or lt CTRL j gt Related publications The following documents provide further information about the Business Communications Manager related media bay modules extension equipment and system applications and software e Business Communications Manager Programming and Operations Guide describes core system operational configuration and how to program the Business Communications Manager equipment e Business Communications Manager 200 400 Installation and Maintenance Guide describes how to install the Business Communications Manager system UPS Installation and Configuration Guide 16 Preface How to Get Help Your local distributor provides technical support for your Business Communications Manager system or has access to that information through a Technical Service Center TSC If you require non technical support contact 1 800 4NORTEL 1 800 466 7835 choose option 3 Sales or Pre Sales Support P0607274 01 17 Chapter 1 Uninterruptable Power Supply UPS Overview This book describes how to install
28. g your UPS equipment basic safety precautions should always be followed to reduce risk of fire electric shock and injury to persons including the following 1 Read and understand all instructions Follow the instructions marked on the product Unplug this product from the wall outlet before cleaning Do not use liquid cleaners or aerosol cleaners Use a damp cloth for cleaning 4 Do not use this product near water for example near a bath tub wash bow kitchen sink or laundry tub in a wet basement or near a swimming pool 5 Do not place this product on an unstable cart stand or table The product may fall causing serious damage to the product UPS Installation and Configuration Guide 6 This product should never be placed near or over a radiator or heat register This product should not be placed in a built in installation unless proper ventilation is provided 7 Donotallow anything to rest on the power cord Do not locate this product where the cord will be abused by persons walking on it 8 Do not overload wall outlets and extension cords as this can result in the risk of fire or electric shock 9 Never spill liquid of any kind on the product 10 To reduce the risk of electric shock do not disassemble this product but have it sent to a qualified service person when some service or repair work is required 11 Unplug this product from the wall outlet and refer servicing to qualified service personnel under the following co
29. ice and start Console service Wait for 15 minutes Toggle the UPS Console Change the console start up type to Manual Start and the UPS to Auto Start This stops the console service and starts the UPS service Stop the UPSConsoleToggle service UPS Installation and Configuration Guide 28 Chapter 2 Install and Initialize the Uninterruptable Power Supply Procedure Enable the console batch file Use this procedure to use the serial port for startup or emergency maintenance purposes 1 2 If you have access to the Unified Manager from Services UPS select the console If you have an access to the BCM via the IP Telnet to the BCM using the IP connection and run the batch file called EnableConsole bat located on F Program Files Nortel Networks Voice Platform Running EnableConsole bat will do the following e Changes the value of the register key to KEY LOCAL MACHINE SOFTWARE APC GUI SerialSelect to 0 e Stops the UPS service and changes its startup type to Manual e Changes the CMDRMT Console Service startup type to AUTOMATIC and start it This procedure is complete P0607274 01 29 Chapter 3 Monitor the Uninterruptable Power Supply This section describes how to monitor the Uninterruptable power supply UPS on the Business Communications Manager BCM 200 400 and 1000 models This section describes the following procedures Procedure Access the UPS Status monitor on page 30 Procedure
30. imum internal UPS Warn temperature exceeded Minimum redundancy lost W Normal power restored UPS on line Redundant intelligence module OK Redundant intelligence module added Redundant intelligence module Warn removed Redundant intelligence module Warn failed System level fan OK System shutdown Complete System level fan failed Shutdown cancelled System Shutdown started O 1030 310700 2030 100300 103700 5 103800 203400 203500 203600 Info Info Info Info Info 2001 2036 1006 1016 100401 300201 300202 h 3 e Scheduled UPS self test passed nfo Scheduled UPS self test failed Error Scheduled UPS self test failed Warn Invalid test 100403 300205 300206 1018 Self test at UPS passed Self test at UPS failed Self test at UPS failed Invalid test Warn Smart Cell signal restored Inf Event ID Event 200400 UPS runtime calibration cancelled 200401 UPS runtime calibration cancelled by user UPS runtime calibration aborted by Info power failure UPS unable to perform runtime Warn calibration Capacity lt 100 UPS enabling SmartTrim UPS on bypass user set via software or panel UPS system is in maintenance bypass set by switch UPS module failed rror UPS internal temperature over limit Warn UPS battery charger failure Warn UPS on battery Large momentary Warn spike Type Info Info 200402 200403 200700 201301 20130
31. k a configuration service activation and OAM monitoring applications UPS device Plug BCM power _ Plug UPS into AC amp TU TH OQ Z 1 o 4 1 2 3 4 feel es cord into UPS _ power source c g W000nd onoono CE r COM port supports a DB9 serial connection to a UPS for power monitoring P0607274 01 Chapter 1 Uninterruptable Power Supply UPS Overview 19 UPS threshold values UPS threshold values are tolerances that define the UPS operational requirements and power delivery capability The UPS reports the threshold values through the Unified Manager The following table provides the minimum and maximum UPS threshold values for 110 120 and 220 240 Volt standards All configuration data is stored in the F Program Files PwerChute PwrChute ini file 110 120 Volt UPS Threshold Values 220 240 Volt UPS Threshold Values Minimum Maximum Minimum Maximum Line voltage minimum AC 90 120 208 253 Line voltage maximum AC 2 90 120 208 253 UPS output voltage AC 3 106 127 220 240 Battery voltage DC 4 16 36 16 36 Output frequency Hz 5 59 60 25 49 50 25 UPS load 0 125 0 125 Temperature degr CY 15 45 15 45 1 Line voltage minimum The lowest AC input voltage supplied by the power source
32. l device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices does not exceed 5 UPS Installation and Configuration Guide This Class A device complies with Part 68 amp Part 15 of the FCC Rules and ICES 003 Class A Canadian EMI requirements Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Do not attempt to repair this equipment If you experience trouble write for warranty and repair information Nortel Networks 30 Norelco Drive Weston Ontario M9L 2X6 Canada US Regulations please read carefully Federal Communications Commission FCC Notice FCC registration number This telephone equipment complies with Part 68 Rules and Regulations of the FCC for direct connection to the Public Switched Telephone Network The FCC registration number appears on a sticker affixed to the bottom of the telephone Your connection to the telephone line must comply with these FCC rules e An FCC compliant telephone cord and modular plug is provided with this equipment This equipment is designed to be connected to the telephone network premises wiring using a compatible modular
33. n page 27 Procedure Enable the console batch file on page 28 Install and initialize the UPS Use the procedure in this section to perform a first time UPS installation on your Business Communications Manager Procedure Install the UPS Use this procedure to install and power up the Business Communications Manager through the UPS Refer also to the UPS product installation manual for detailed instructions To install the Business Communications Manager to the UPS Plug the UPS power cord into the AC power source wall outlet Plug the BCM power cord into the UPS Connect the serial cable from the Business Communications Manager to the UPS A GW N Ensure you have a LAN connection from the Business Communications Manager to the Unified Manager workstation Power up the UPS Power up the Business Communications Manager Wait for the Business Communications Manager to finish boot up CoO N O This procedure is complete UPS Installation and Configuration Guide 26 Chapter 2 Install and Initialize the Uninterruptable Power Supply Procedure Initialize the serial port The Unified Manager provides a means to modify the serial port configuration and UPS service settings When you enable the UPS device using the Unified Manager interface Unified Manager turns the console service OFF and turns the UPS service ON Conversely if the UPS serial cable is disconnected the BCM Unified Manager turns the console service
34. nditions a When the power supply cord or plug is damaged or frayed b Ifthe product has been exposed to rain water or liquid has been spilled on the product disconnect and allow the product to dry out to see if it still operates but do not open up the product c If the product housing has been damaged d If the product exhibits a distinct change in performance 12 Caution To eliminate the possibility of accidental damage to cords plugs and jacks do not use sharp instruments during the assembly procedures 13 Save these instructions Safety WARNING Only qualified service personnel may install this equipment The instructions in this manual are intended for use by qualified service personnel only Risk of shock Ensure the Business Communications Manager is unplugged from the power socket before installing the UPS device Read and follow installation instructions carefully P0607274 01 Only qualified persons should service the system The installation and service of this hardware is to be performed only by service personnel having appropriate training and experience necessary to be aware of hazards to which they are exposed in performing a task and of measures to minimize the danger to themselves or other persons Electrical shock hazards from the telecommunication network and AC mains are possible with this equipment To minimize risk to service personnel and users the UPS device must be connected to an outl
35. ormation P0607274 01 e Itis no longer necessary to notify the Telephone Company of your phone s Registration and REN numbers However you must provide this information to the telephone company if they request it The telephone company may make changes in its facilities equipment operation or procedures that could affect the operation of the equipment If this happens the telephone company will provide advance notice in order for you to make necessary modification to maintain uninterrupted service e Do not attempt to repair this equipment If you experience trouble write for warranty and repair information Nortel Networks 640 Massman Drive Nashville TN 37210 USA Important Safety Instructions The following safety instructions cover the installation and use of the Product Read carefully and retain for future reference Installation When installing your UPS equipment basic safety precautions should always be followed to reduce risk of fire electric shock and injury to persons including the following Warning To avoid electrical shock hazard to personnel or equipment damage observe the following precautions when installing telephone equipment Never install the UPS or other equipment during a lightning storm 2 Never install the UPS in wet locations This symbol on the product is used to identify the following important information Use only with a CSA or UL certified CLASS 2 level C power supply Use When usin
36. power supply possibly switch telephony data services to alternate location 1f possible e Communications Send a message when communication with the UPS starts Send a message when communication with the UPS is lost e g remote UPS shutdown If communication loss occurs verify serial connection is functional or UPS is operational UPS Installation and Configuration Guide 20 Chapter 1 Uninterruptable Power Supply UPS Overview e Operating conditions send a message when internal UPS operating temperature falls outside of the upper or lower threshold See Table 1 on page 20 for further information on event messages Table 1 UPS Event messages EventID Event Type EventID Event Type 1005 Administrative shutdown 1002 Communication Established 100500 Administrative shutdown started Info 300400 Communication lost while on Info battery 100501 Administrative shutdown User Info 300000 Unable to communicate with UPS Warn initiated 100502 Administrative shutdown Weekly Info 300200 UPS self test failed Error shutdown 100503 Administrative shutdown Daily Info 100700 UPS returned from low battery Info shutdown condition 110000 Ambient temperature back within Info 100900 UPS batteries no longer need Info thresholds replacing 110100 Ambient humidity back within Info 101300 UPS overload condition solved Info thresholds 301400 Base module fan needs repair 101400 UPS runtime calibration initiated 301500
37. rt as described in Procedure Initialize the serial port on page 26 2 Access the correct Business Communications Manager in your network from the Unified Manager workstation browser 3 Select the Services key from the Unified Manager main page and expand the navigation tree A list of available services appears in the Services information frame Select the UPS heading from the navigation tree window Select the Report from the top line menu Select the UPS Status report from the drop down menu The UPS status report appears see Figure 7 on page 33 Figure 7 UPS status report Group View Help 47 65 138 69 Comprehensive UPS Configuration UPS Status Monitor UPS Status Monitor Ses UPS Report Microsoft Internet Explorer provided by x GD BCM 47 65 1389 Event Val M File Edt View Favorites Toos Help e System i Line Minimum 118 0 VAC end sb GB ah Gyseerch Fores Medo GB pl Resources Line Maximum 120 9 VAC Address http 10 10 10 1 6800 Platiorm upestatus ase o 2 hony UPS Output 120 2 VAC T o e Elif Battery Volts 27 27 VDC UPS Overview i Output Frequency 60 25 Hz Call Detail f UPS Load 014 3 LAN CTE C Temperature 036 9 c __UPS Overview p Voice Mail Wale Multimedia gt IVR a a UE A amp IP Music cece P EE i s te UPS Status Communic
38. used on party lines or coin lines Before installing this equipment users should ensure that it is permissible to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be made by an authorized maintenance facility designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas Caution Users should not attempt to make such connections themselves but should contact the appropriate electric inspection authority or electrician Electromagnetic Compatibility Business Communications Manager equipment meets all FCC Part 15 Class A radiated and conducted emissions requirements Business Communications Manager does not exceed the Class A limits for radiated and conducted emissions from digital apparatus as set out in the Radio Interference Regulations of Industry Canada Telephone
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