Avaya Telset Programming BCM Rls 6.0 User's Manual
Contents
1. Build Chg Home Path x s MENU INFO XFER LVMSG PAGE FAX Fax ext Fax name Retries Interval CC AGENT ADD CHG Agent ID Name Priority Supervisor Auto answer Miss call DEL Agent ID SKILL Skill x PARM s Skillset name CDN MWI ext Meth Break xx xx Delay Ans xx xx Atdt EWT sample EWT allow incr EWT ICD 00 xx xx Mon AGENT ADD NN40011 012 Issue 1 2 BCM RIs 6 0 13 Telset Programming Overview Guide Timeout mmss Overflow To SSMBX OFLSS OTHER MOVSS XFER PRI CHNG DEL UNCE GRTG Greeting x PLAY REC PARM Refresh Channels Pri Alert Sec Alert CLID Sup Timeout Sup Help 14 NN40011 012 Issue 1 2 BCM Rls 6 0 Telset Programming Overview Guide Avaya Documentation Links e Telset Administration Guide e CallPilot Telephone Administration Guide e Intelligent Contact Centre Telephone Administration Guide NN40011 012 Issue 1 2 BCM Rls 6 0 Telset Programming Overview Guide 16 NN40011 012 Issue 1 2 BCM Rls 6 02. Telset Programming Overview Guide Voice Messaging Programming Programming of the Voice Messaging components can be performed via Feature 983 This includes Mailboxes Auto Attendant CCR Trees Call Centre Fax Answering Extension As with the other elements of Telset programming in this guide you must use a two line display telephone Navigation is performed via the softkeys underneath the display 1 2 Enter Feature 983 Enter the default Telset User ID 738662 Enter the default password 266344 Use the following navigation map to program the relevant Voice Messaging areas NN40011 012 Issue 1 2 BCM Rls 6 0 Telset Programming Overview Guide F983 o MBOX ADD CHG Mbox xxx Password Ext Service Class Name Directory Msg Waiting Outdial Alt1 ext Auto Logon Restricted Msg Line Xfers Page Type DEL Mbox xxx GRTG GRTG Greeting xx RETRY PLAY REC AA Return to AA Table Gig Table x AA Menu Prompt Morning Afternoon Evening Non Business Atdt Repeat Key Morn CCR tree Aftn CCR tree Eve CCR tree NBus CCR tree Mor DN Dialing Aft DN Dialing Eve DN Dialing NBU DN Dialing Mon morn xx xx Mon aftn xx xx Mon eve xx xx Mon nonb xx xx Lines Line xxx Ans CHG TABLE Grtg table x SKILL INDIV RANGE DEL CCR Skill number x RINGS Voice Name Add MBox Fax Name Outdial Line Phone Number Admin FAX CCR Tree x
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5. part of the material may be reproduced in any form without the prior written permission of a duly authorised representative of ITEL NN40011 012 Issue 1 2 BCM Rls 6 0 3 Telset Programming Overview Guide Table of Contents Telset Programming Overview c cccccccseeeeeseseeeeeeeeeeeee 5 Overvie Wie a Aa aaa Et 5 Required Information ee 5 Additional Information cccccceeseeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeees 6 Feature STARTUP ee tobe Chase eta 6 Peature PROFILE EE 7 Telephony Programming Feature ONE 7 Voice Messaging Programming ssesssssssserernreesserrrrrnnnnresserrnne 12 Avaya Documentation LINKS ccseeeeeeeeeeeeeeeeeeeeeees 15 4 NN40011 012 Issue 1 2 BCM Rls 6 0 Telset Programming Overview Guide Telset Programming Overview Overview This document contains details relating to the supported programming of the BCM Telephony and Voice Messaging components by using a two line display telephone handset Examples of telephony programmable via a telephone handset telset include e Lines e Extensions e Media Bay Modules e System Programming Hunt Groups etc The Voice Messaging components available to be programmed via a telset are Mailboxes Auto Attendant CCR Trees Contact Center Fax Answering Extension Note Telset programming should only be performed if Access to Element Manager or CallPilot Manager is not possible via a PC Req
6. AVAYA BCM Ris 6 0 Telset Programming Overview Task Based Guide Telset Programming Overview Guide Copyright 2010 Avaya Inc All Rights Reserved Notices While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing Avaya assumes no liability for any errors Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes Documentation disclaimer Avaya shall not be responsible for any modifications additions or deletions to the original published version of this documentation unless such modifications additions or deletions were performed by Avaya End User agree to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by End User Link disclaimer Avaya is not responsible for the contents or reliability of any linked Web sites referenced within this site or documentation s provided by Avaya Avaya is not responsible for the accuracy of any information statement or content provided on these sites and does not necessarily endorse the products services or information described or offered within them Avaya does not guarantee that these links will work
7. Delay Conference Tone Directed Pickup Page Tone Page Timeout SWCA Control Auto Associate NN40011 012 Issue 1 2 BCM RIs 6 0 Telset Programming Overview Guide Manual on Park Invoke by Hold Cal Log Space Reset all Logs Host Delay Alarm Extension Extension Relocation Message Reply Enhancement Answer Extension Force speed dial over active call Silent Monitor CLID Match Max CLID s per Line DMC Feature List Direct Dial Direct Dial 1 CAP KIM Assignment CAP KIMO1 Dialling Plan Private Network Type Local Code Private DN Length a Public Network Type NetCode Public DN Lengths Show Prefix DN Length Dial Timeout Access Codes Une Pool Codes Park Prefix Exchange Code Direct Dial Auto Number Private Public DISA Number Private Public Private Access Code Local Access Codes National Access Codes Spcl Access Codes Carrier Codes Show Code ID Length Prefix Remote Access Remote Access Packages Show Package Line Pool Access Remote Page Remote Line Access Show Line Received Number Length Private Length Public Length Extension Length Business Names 1 5 CBC Limits Release Reasons Text Hospitality Room Desk Info Show set Room Number Admin Password Required Call Permissions Vacant Basic Mid Full Service Time Alarm Alarm Attempts Retry Interval At
8. ce Sched Service Mode Routing Service Routes Show Route Dial Out Number Use Pool DN Type Dest Codes Show dest code Normal Sched Route Absorb Length Other Scheds First Route Absorb Length Second Route Absorb Length Third Route Absorb Length Sched Service Mode Overflow Common Settings Control Extensions For Lines Show Line LineXXxX YYY For Extensions Show Extension XXX YYY Schedule Names Sched1 Schedule Times Day Schedule Start Time Stop Time o Sys Speed Dial Speed Dial Number Use line pool Display Digits f N enter name Bypass Restrictions Passwords COS Passwords Show PasswordXX Password User Filter Line Filter Remote Package Call Log Passwords Show Extension Log Password Hospitality Desk Password Condition Password Silent Monitor Password Time amp Date Hour Minutes Year Month Day System Programming Hunt Groups Show Group Member Extensions Show Member Appearance Type Line Assignment Show Line Assigned Unassigned Mode Hunt Delay If Busy Queue Timeout Overflow Name Auxiliary Ringer Distinct Ring Change Extensions Feature Settings Background Music On Hold Receiver Volume Camp Timeout Park Timeout Park Mode Transfer Callback Y N Transfer Callback Number of rings Network Callback DRT to Prime DRT Delay Held Line Reminder Reminder
9. fault telset User ID 738662 3 Enter the default password 266344 4 Select the appropriate region setting Press NEXT Telephony Programming Feature CONFIG Configuration of extensions and lines can be performed via the Feature CONFIG 266344 heading Use the navigation map to program the relevant areas of BCM Telephony 1 Enter Feature CONFIG 266344 2 Enter the default telset User ID 738662 3 Enter the default password 266344 4 Use the following navigation map to program the relevant telephony areas NN40011 012 Issue 1 2 BCM Rls 6 0 7 Telset Programming Overview Guide Feature CONFIG 266344 o Terminals amp Extns Show Ext Line Access Line Assignment Show Line Appearance Type Number of Appearances Line Pool Access Pool Yes No Prime Line Intercom Keys Answer extns Private OLI Public OLI Capabilities Forward no Answer Forward to Number of Rings Forward on Busy Forward to Forward all Calls Forward to DND on Busy Handsfree HF Answerback Pickup Group Page Zone Paging Direct Dial Ext Priority Call Auto Hold Hotline Auxiliary Ringer Allow Redirect Redirect Ring Receive Tones ATA Settings Answer Timer ATA Tones ATA Use Message Indicate ATA Device Disconnect Supervision Intrusion Protect Level Silent Monitor Supervisor Hold on Page Name Business Long Nm None 1 5 Send Long Nm User Preferences Model Key Progra
10. mming Key User Speed Dial O Lines Speed dial code Number Use Call log options Dialling Options Language Display Contrast Ring Type Restrictions Restriction Filters Show Filter Add Restriction Add Override Extension Restrictions Filters Schedule Filter Extension Lock Allow Last Number Allow Saved Allow Recall Line extension Restrictions Show Line Schedule Filter Call Services Auto Call Info Show Line Caller ID set External Voice Message Extension st Display Auto Called ID Log Space Add space Show Line Line Data Trunk Type Line Type Pool Received Numbers Target Lines only Private Public If Busy Target Lines only PrimeExtn Distinct Ring Auto Privacy Mode Analogue only Ans Mode Rec at Exchange Analog only Dial Tone Auxiliary Ringer Full AutoHold Redirect to Name Restrictions Restriction Filters Show Filter Add Restriction Add Override NN4001 1 012 Issue 1 2 BCM RIs 6 0 Telset Programming Overview Guide Line Restrictions Schedule Filter Remote Restrictions Schedule Filter Call Services Voice Message Centre 1 o Services Ringing Service Ringing Groups Show Group Extension Assignment Schedules Sched Service Trunk Answer Extra Dial Line Settings Show Line Ring Group Assignment Auxiliary ringer Restriction Servi
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12. tn Duration Expired Alarms Notify Extension Use Tone Network Services ETSI Network Diversion MCID MCDN Network ICCL TRO TAT IP Trunking Send Name Display RCAP MWI Virtual PNI Zone ID Fallback to SM sets Call Services Voice Messaging Centre Tel numbers Voice Messaging Centre 1 Tel Number MWI MWC CLI Blocking Analog VSC Tone Pulse BRIVSC Code Hardware Main Unit IP Trunks Lines xxx xxx IP Sets Total DN s Application DN s Total DN s Internal Trunks BRI xxx xxx Internal Digital Sets Total DN s Analogue Sets Total DN s Expansion Expansion 1 MBM type Expansion 2 MBM type 10 NN40011 012 Issue 1 2 BCM Rls 6 0 Telset Programming Overview Guide Module Show Module Maintenance System Version Port Extension Status Show Port Device State State Module Status Show Module State System Test Log System Admin Log Network Event Log Link Quality Log Event at Block Link Window Size Provisioning Tests BERT Extn Tests Loopback Tests CSU Stats Diagnostic Tools System Restart Link Status Usage Metrics Hunt Groups Show Group Clear Time since last clear Total calls Answered calls Average Answer Time Abandoned Busy Overflow Average Q Time CBC Limit Stats Pool Bloc x PSTN fallback Last Reset Time Requests Failures NN40011 012 Issue 1 2 BCM Ris 6 0 11
13. uired Information Before commencing BCM Telset Administration it would be useful to obtain the following information e The account details required to log on to handset programming NN40011 012 Issue 1 2 BCM RIs 6 0 5 Telset Programming Overview Guide Additional Information There are other installer level configurations that can be performed e Feature STARTUP Sets the Telephony Template and Start DN e Feature PROFILE Sets the country These telset programming options will require the Norstar style Telephony Programming navigation buttons M7310N M7316E JUUUUUUUUU Feature STARTUP The STARTUP settings can only be performed within 15 minutes of powering up the BCM 1 Enter Feature STARTUP 7827887 on a 2 line display handset 2 Enter the default telset User ID 738662 3 Enter the default password 266344 4 Select to reset the memory Press NEXT 5 Select the Telephony Template PBX or DID Select NEXT 6 Enter the required first extension number Press NEXT 7 The display will show Apply Template Press NEXT to apply the template 6 NN40011 012 Issue 1 2 BCM RIs 6 0 Telset Programming Overview Guide Feature PROFILE This should only be run at the initial set up if the Startup profile did not properly set the country profile on your system and the Element Manager is not accessible to perform this task 1 Enter Feature PROFILE 7763453 2 Enter the de
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