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Avaya Telephony Services BCM Rls 6.0 User's Manual

1. Dialing Plan Room condition password Alarm duration f 5 F Call Restrictions J Expired Wake Up Call Settings fh Hurt Groups Call Detail Recording Vacant fiter wun __ Data Services _ 1 Applications Basic ier o0 Notify DN Mid fiter Jon Use tone E Full filter g0 UI 88 NN4001 1 007 Issue 1 2 BCM RIs 6 0 Telephony Services Field Values Description __ Notify DN None DN lt telephone DN gt Enter a telephone DN if you want to notify a specific telephone when an alarm expires Use tone lt check box gt Choose whether you want the user to hear a tone when the alarm expires Rooms Tab The Hospitality Rooms panel tab allows you to assign telephones to a room You can assign a maximum of five telephone DN s to a room Task Navigation Panel Hospitality Configuration Administration eo Welcome General Rooms _ DO system oom Number Requires Desk Password ei oS Administrator Access Room Number Requires Desk Passwor AH Resources ES g s Wim GE E I 49 Telephony ges Se linion g ELE Global Settings geg gen 17208 M7208 E d seis 224 224 17208 M7208 IW 8 Templates 225 225 T7208 M7208 M eras 226 22 17208 M7208 IW vee Active Application DNs ed sed sai cae E een 228 228 17208 M7208 IW CDA 229 229 17208 M7208 IW GEO Lines 230 Dave T7316 M7310 Iw d Loops j231 231 T7208 M7208 IS Scheduled
2. 4 The Set Renumber dialog box appears Select either Public OLI or Private OLI from the Attribute drop down list depending on whether OLI s are being configured for the public or private network A Set Renumber Move Voice Mail boxes o ve 5 Enter the range of DN s to apply the OLI s to in the Begin DN number and End DN number fields Enter the start of the OLI range in the New begin value field OLI s will be applied sequentially from this value to the specified range of DN Ss A Set Renumber X Attribute Begin DN number 623 _ New begin value 670623 6 Click OK to apply the OLI s NN40011 007 Issue 1 2 BCM Rls 6 0 93 Telephony Services 7 The updated OLI s will appear in the selected OLI field Active Set Line Access Capabilities and Preferences Restrictions Renumbering Target Line Assignments amp Received Numbers Renumbering Target Line Assignments The Renumber feature can be used to assign a range of Target Lines to a range of DN s specified by the DN begin value Each Target Line will be mapped sequentially from the specified DN upwards Use the following procedure to assign Target Lines to DN s 1 Launch Element Manager and connect to the BCM 94 NN40011 007 Issue 1 2 BCM Rls 6 0 2 3 4 J 6 Telephony Services In the Configuration tab open the Telephony folder followed by Lines and click on Target Lines Th
3. Sets Templates Active Sets Active Application DNs Inactive DNs All DNs H E Lines Loops Scheduled Services Dialing Plan Call Security Restriction Filters Remote Access Packages Details for Ring Group 002 Class of Service Hospitality Hunt Groups Call Detail Recording Call Recording Data Services Applications Note It is recommended that you do not use Ring Group 001 unless you want this Ring Group to be applied to all lines Ring Group 001 is applied to all lines by default NN40011 007 Issue 1 2 BCM Rls 6 0 19 Telephony Services 2 To assign the Ring Group to a line click the Line Settings tab followed by the line to be used schedule to be used Configuration Administration System 2 Administrator Access Resources FHI Telephony Global Settings Sets Lines Loops Scheduled Services Dialing Plan items Call Security Hospitality Hurt Groups Call Detail Recording Data Services Applications Ring Groups Group Membership Line Settings A Details for Line 200 Line Settings Ring Group 001 002 001 001 001 001 Aux Ringer dt 3 The under the Line Settings Field enter the Ring Group to be used against the appropriate schedule 4 To configure if the service is to be activated manually or automatically open the Telephony fold
4. i mil i EL 4 AN 1 i 5 AN i 9 MeetMe Conferencing LAN CTE Music AAS Advanced Paging Productivity Pac If using Voicemail on a Meridian system the path can be defined here Voice Message Center Settings Field Vales _ Deserppeon External This is the number of the remote voice message system Indicates that the message centre has a message in the Indicate String mailbox This is a default NSI string for message waiting Message wait lt string gt Indicates that the voice messages have been retrieved Cancellation This is a default NSI string for message waiting string NN40011 007 Issue 1 2 BCM RIs 6 0 85 Telephony Services Hospitality In a temporary room occupancy setting such as hotels or hospitals guests and staff gain improved services through immediate access to basic functions like e Wake up services or reminders via alarms on the room telephones e Accurate tracking of the room service requirements such as cleaning schedules and occupancy The system classifies telephones as one of three types of telephones e Common set This type of telephone can be found in a lobby office or common area It is not associated with a room and does not have access to all of the hospitality features These telephones are Business Communications Manager telephones or analogue telephones connected to an analogue terminal adapter ATA 2 e Room set This type of telep
5. 1000011011110 Telephony Services Programming Restrictions To set the Restrictions and Overrides to be used by the system use the following path Open the Telephony folder followed by the Call Security folder and click Restrictions Filters Always ensure that numbers to emergency services are not restricted de 76 Task Navigation Panel Configuration Administration Welcome gt System CH Administrator Access D Resources gt Telephony Global Settings Sets Lines Loops Scheduled Services Dialing Plan Ring Groups Call Security enn Remote Access Packages Class of Service Hospitality Hunt Groups Call Detail Recording OW Call Recording gt Data Services gt Applications Select the Restrictions from the filters list and click the Add button Enter the digits to be restricted and click OK Restricted Digits for Filter 02 A Add Restriction Digits 07 NN40011 007 Issue 1 2 BCM Rls 6 0 Telephony Services 2 To add an Exception Override to a Restriction select the Digits to be restricted Le 07 heading and select the Override heading Click on Add under the Exception Digits field Exceptions for Restriction 07 Exceptions 3 Enter the Exception digits and click OK Multiple Overrides can be added to each Restriction however there is a maximum total of 400
6. If one device is using the loop the length of the loop can be a maximum of 1000 m ONN blocking Suppression bit Set the Outgoing Name and Number ONN Blocking T Loops only Service code When you activate ONN a user can press FEATURE 819 to block N A the outgoing name and number on a per call basis Programming note Ensure that all telephones that have this feature available are assigned valid OLI numbers Suppression bit the system flags the call to the Central Office CO so that the name and number is not sent to the person you call Service code VSC digits are dialled out before the called number to activate ONN at the central office These codes are supplied by provider for the lines Clock source Primary External Primary External uses clock from PSTN T Loops only Secondary Secondary External used if system has more than one Loop External Internal uses clock on BCM Internal Protocol Type S T user When set to S T user the BRI connection to the public network is T Loops only T T user treated like a line which appears on a set and is the termination end point for the call Key system model When set to T T user the BRI connection to the public network is treated like a trunk which allows tandems to other switches without first answering the call PBX model Overlap lt check box gt Supports target lines in markets which use Overlap receiving receiving signalling on the BRI trunks Overlap receiving m
7. RS a 8 a 8 O a a a E O a gt Hospitality Details For DN 221 Hunt Groups 8 Call Detail Recording Capabilities SWCA Call Group Preferences Button Programming Table Button Programming User Speed Dial Data Services SWCA Call Group Cali cals calo cCall13 7 Call2 cale cCallio 7 Cal14 7 Call3 7 call7 7 cCallit 7 calls Call4 7 calls Cal12 7 cCall16 J NN40011 007 Issue 1 2 BCM RIs 6 0 49 Telephony Services Active Sets Capabilities amp Preferences Preferences Tab The Preferences headings allow you to program the same settings that users can perform at their telephones and the settings for configuring a telephone as a hotline The set based options are only available to digital phones and IP telephones Active Sets Line Access Capabilities and Preferences Restrictions a eS ee _Intercom Keys po FrstDispiay Auto SES Details for DN 224 Capabilities SWCA Call croup Preferences fou tton Programming Table Button Programming User Speed Dial Language UK English Log space D Dialing options Standard dial Contrast 4 D Available log space 1000 Ring type D m Reset Call Log Password Distinct rings in use None rc tine Aux ringer Hotline type None Business name Business name 1 Long name 224 Send long name Attribute Values TI Description _ _ S O Lang
8. ReadOnly _ SS O Set lock None Choose the option that sets the amount of customizing the user can do with this telephone None allows access to all features Partial Partial prevents e programming autodial buttons programming user speed dial numbers programming feature buttons moving line buttons changing the display language changing dialling modes Automatic Pre and Standard using Voice Call Deny saving a number with Saved Number Redial Full Full restricts all the Partial settings plus changing Background Music changing Privacy changing Do Not Disturb using Ring Again using Call Forward all calls using Send Message using Trunk Answer activating Services number feature number feature a host signalling option Programming Global Settings Global Settings specify configuration that relates to the system as a whole The Global settings can be accessed from Configuration tab and opening the Telephony folder followed by the Global Services tab Task Navigation Panel Configuration Administration Welcome DAC System DACH Administrator Access DACH Resources Telephony 3 OH Global Settings 3 _ Feature Settings Advanced Feature Settings s IP Terminal Features ff DMC Feature List 56 NN4001 1 007 Issue 1 2 BCM RIs 6 0 Telephony Services Feature Settings Select the Feature Settings heading and configure the required options eature Settings Business Names L Ma
9. Ring Groups H E Call Security Hospitality Services Hunt Groups Service control password pe co Schedule outingSve Overflow 1 Ringing Svc JI TrumkAnswer H 0 Data Services ICH Applications Night Off O Manual ei 221 Evening off C Manual Iv 221 Of Lunch Off TI Manual IV 221 of Day off IV Manual IV 221 of FALLBCH off E Manual Iv 221 Of Sched 6 Off TI Manual IV 221 Of Note Schedule times do not flow over midnight i e setting a start time of 23 00 and stop time of 07 00 means that the schedule will start at midnight stop at 07 00 then re start at 23 00 and stop at midnight 84 NN40011 007 Issue 1 2 BCM Rls 6 0 Telephony Services Additional Configuration The following configuration sections may not be required in all situations Voice Message Centres Voice Message Centres are remote Voicemail service providers Thus Voicemail mailboxes and messages can be stored on a system external to the BCM 1 To program Voice Message Centres Voicemail services via external provider use the following path open the Applications folder and select Voice Messaging Contact Center Task Navigation Panel SS Voice Messaging Contact Center Configuration Administration 8 Welcome Centralzed Voice Messaging H E system Voice Message Centers DLC Administrator Access External Number Resources Telephony 1 I gt AN 1 H Data Services AN 1 E
10. fi Priority call JA Intrusion protection level None D Auto hold Iv Attribute DND on busy lt checkbox gt Defines whether an incoming call rings if you are already on another call Handsfree Auto None The handsfree feature is not available to this Standard telephone None Standard The handsfree feature is activated by pressing a button on the telephone Auto The handsfree feature is activated when the telephone receives a call HF answerback lt checkbox gt Defines whether you can automatically answer a voice call without lifting the receiver or pressing the Handsfree Mute button NN40011 007 Issue 1 2 BCM Rls 6 0 47 Telephony Services Pickup group Assigns this telephone to a pickup group 1 to 9 Page zone Assigns this telephone to a page zone 1 to 6 Paging lt checkbox gt Defines whether you can make paging announcements from this telephone Direct dial set 1 to Set5 Defines whether you can call the Direct dial telephone None from this teleohone using the Direct dial digit Priority call lt checkbox gt Defines whether this telephone can interrupt calls or override Do Not Disturb at another telephone Auto hold lt checkbox gt This setting determines if the system will automatically put an active call on hold if you answer or initiate another call If you choose No the system will drop the active call if you answer or initiate another call unless you press the Release button The user can change th
11. Off prevents the service from being activated Trunk answer lt Checkbox gt Trunk answer allows you to answer from any telephone an external call that is ringing at another telephone in your office if the Ringing Service is active on that line at the time of the call If the service is not active you cannot answer the call This is useful if the other telephones are not assigned the same lines as the telephone you are using to answer the call Extra dial set None The Extra dial set attribute allows you to assign an DN XX additional direct dial set for each schedule DN lt control Note The extra dial set is activated during a schedule by set gt entering the Ringing service feature code from a direct dial set This does not activate the Ringing service unless the direct dial set is also a control set Restriction Service To utilise alternate restriction scheduled services ensure that the required Restriction Filters have been programmed You must then ensure that the correct Restriction Filters are assigned to the required DN s extensions Configuration administration Scheduled Services schedules schedule Might Evening Lunch Sched 4 __ Dialing Plan Sched 5 Ring Groups Sched 6 C Call Security Hospitality Hunt Groups Call Detail Recording amer e O Data Services C Applications service contral password DS Ringing Svc Trunk Answer Extra Dial Set Restri
12. Protection level MCDN lines PRI SL 1 assigned to the telephone you must define the level of intrusion for each telephone This determines if the user can use the feature and to what degree None feature is turned off user cannot break in on any calls Low user can only break into calls on other telephones with low level protection Med user can break into calls on other telephones with low and medium level protection High user can break into calls on all other telephones with this feature Default None 48 NN40011 007 Issue 1 2 BCM RIs 6 0 Telephony Services Active Sets Capabilities amp Preferences SWCA Call Group Tab Generally System wide Call Appearance SWCA assignments are meant to be assigned to buttons with indicators With this screen you can assign the selected telephone to a SWCA assignment Call Group You can enable or disable Call 1 to Call 16 assignments for each set The 16 SWCA feature codes can be configured on the sets through administration Please refer to the SWCA section of this guide Task Navigation Panel Configuration Administration Welcome 5 System CH Administrator Access gg Display Auto Called ID Active Sets Line Access Capabilities and Preferences Restrictions gt Resources O Telephony Global Settings E B Sets Inactive DNs All DNs Lines Loops Scheduled Services CO Dialing Plan Ring Groups 5 Call Security
13. SE __ Dialing Plan sched 5 Ring Groups Sched 6 Call Security Hospitality Hunt Groups Call Detail Recording SEVIS _ Data Services 1 Applications Service control password DEER Ringing Svc Trunk Answer Extra Dial Set Restriction Svc Matt IT Ott M 27 Off Lunch Ott Ott M 27 Off Sched A Ort M 27 Off Sched 5 ort M 221 Ort Sched 6 Ott M 221 Ott Note If using the Auto setting you must set the times for that schedule appropriately Refer to the Scheduled Services Times Names and Service Control Passwords section of this guide for more information 82 NN4001 1 007 Issue 1 2 BCM RIs 6 0 Telephony Services Routing Service Settings Attribute Value Description Service setting Off Manual allows you to turn the service on and off at any time Auto from a control set using the Routing service feature code Manual F873 Auto allows you to program a stop and start time for a service You are still able to start and stop the service by entering the appropriate Services feature code at a control set If you select this setting you will have to set start and stop times See the section on schedule times for information on programming times Off prevents the service from being activated Overflow lt checkbox gt lf all the lines used by a route are busy when a call is made routing you can program Routing service to overflow to the route used for normal mode If this happens the set
14. Services geg Viet g Dialing Plan 233 233 17208 M7208 Iv 1 te eed 2340 234 17208 M7208 WM 9 DNs 235 235 17208 M7208 WM eer 236 23 T7208 M7208 WM eee Ga 237 17208 M7208 WM Dhek 238 238 17208 M7208 WM oe 239 239 T7208 M7208 m ini phere 240 240 17208 M7208 i DE Call Security EH E TIARA V emm 242 242 T7208 M7208 IW Miete 243 243 T7208 M7208 m Td dd T7ONR IMTINA Er Field _ _ i Values lt Read only gt This is the DN of a telephone assigned to a room Model Select from This is the model name from the Dropdown List DN record Room number lt any digit from 1 Enter the room that contains the telephone with this DN to 32767 gt Requires desk Checkbox If set to yes the telephone requires a password to password access administrative level hospitality features features 877 879 If set to no the telephone does not require any passwords to access the features Desk passwords are created using the main Hospitality command NN40011 007 Issue 1 2 BCM RIs 6 0 89 Telephony Services Renumbering DN s amp Target Line Information There are two programming elements that can be sequentially renumbered within Element Manager e DN e e Target Lines The DN Renumbering feature allows the following items to be changed e DN s A single or range of DN Ss can be renumbered to other more convenient values For example if there was a need to change DN numbers 221 230 to 621 630 then the Renumber feature would
15. a202 NJA 437 3203 NJA 438 5204 438 438 NJA Copy Paste Renumber Caller ID Set Vmeg Set Priv Received NN40011 007 Issue 1 2 BCM Rls 6 0 39 Telephony Services To Assign a Line to a DN 1 Select the Capabilities tab and open the Sets folder and click Active sets 2 Highlight the DN to which you wish to assign a line Active Sets Line Access Capabilities and Preferences Restrictions End No Answer Fad belay Fd Busy 221 T7316E 221 1001 221 221 N A SES 222 1002 222 257 208 4 257 LEC CEC 1010 230 _ SSS SS SS See 253 NJA 1140E 2004 2007 2050 221x 253 0165 1210 254 0173 MNA 1110 2001 2033 255 0166 NJA LI40Es 2004 2007 2050 221x 256 0174 NJA 1140E 2004 2007 2050 221x 257 0167 N A Analog 435 5201 MJA Analog 436 5202 NJA Analog 437 5203 NJA Analog 438 5204 438 438 NJA Copy Paste Renumber Details For DN 230 Line Assignment Line Pool Access Answer DNs MeetMe Conferencing Assigned Lines Caller ID Set Priv Received 3 Under the Line Assignments tab click the Add button Enter the line number within the Add Line Assignment window and click OK 40 NN40011 007 Issue 1 2 BCM Rls 6 0 Telephony Services 4 The line will be assigned and appear within the Assigned Lines Table Active Secs Line Access Capabilities and Preferences Restrictions Im Model Name Port Pub OLI Priv OLI Fwd No Answer Fwd Delay F 221 T
16. allow this e OL s Public and Private OLI s can be easily assigned or changed across a range of DN Ss The Target Line Renumbering feature allows the following items to be changed e Target Line Assignment Target Lines can be sequentially assigned to designated DN es This process is useful if the received numbers have already been assigned to the Target Lines e Received Numbers Public and Private received numbers can be assigned sequentially to Target Lines This is a convenient method of performing this process Renumbering DN s and OLI s Renumbering DN s Use the following procedure to change a single or range of DNs numbers to more convenient numbers It is also possible to move existing mailboxes using this process The attributes of the original DN such as name call forward settings line assignments etc will be moved to the new DN s 1 Launch Element Manager and connect to the BCM 90 NN4001 1 007 Issue 1 2 BCM RIs 6 0 2 Telephony Services In the Configuration tab open the Telephony folder followed by Sets and click on Active Sets The following process could be performed in Active Application DNs Inactive DNs and All DNs Task Navigation Panel Configuration Administration Ee Line Access Capabilities and Preferences Restrictions DACH Administrator Access 23 043 23 4 4 3 Resources aes ELE Telephony za B E Global Settings ee 031s i og e 34 0414 34 EMG
17. amp Preferences Preferences Tab Hotline Settings lf the telephone is to be used for Hotline purposes i e picking up the receiver automatically dials a number configure the Hotline section Active Sets Line Access Capabilities and Preferences Restrictions Intercom Keys Control Set First Display Auto Called ID i E 223 LC N A 271 Name ES a a EECH WM 233 I C N A 221 Name E 234 LC N A 221 Name C Details for DN 224 Capabilities SWCA Call Group Preferences Button Programming Table Button Programming User Speed Dial Language UK English Dialing options Standard dial Log space ti o Contrast pooo H Available log space 1000 Ring type fi P Reset Call Log Password Distinctringsinuse None ssstst S e Aux ringer T Hotline type None bi Business Name Business name 1 Long name 224 Send long name Attribute Values Description _ _ O O o None The telephone does not automatically dial any number Internal Internal Define the internal telephone you want to access Direct dial set Direct dial set Will automatically dial a telephone on DN the system defined as a direct dial telephone DN the DN of the telephone that gets automatically dialled when the user picks up the handset External External Enter the complete number for the external telephone Facility Value you want to access Enter the line you want the call to Use line nnn use This can
18. and VoIP lines assigns the line to one of the line pools If a line is assigned to a line pool but is not assigned to any telephone that line is directly available only for outgoing calls BLOC line pools must be used in conjunction with routes and destination codes Target lines cannot be put into line pools Telephony Services Attribute Value Description line is busy and if the If busy parameter is set To Each line can be assigned only one prime telephone Pub Received Digits associated Specify the digits the system will use to identify a call Target lines with a specific from the public system to this target line and DASS2 target line A received number cannot be the same as or be the lines only Start digits of a line pool access code a routing code the DISA DN or the Auto DN lf you are configuring auto answer BRI trunks to map to target lines the received number should be the same as the Network DN supplied by your service provider The call will be directed to the prime telephone for the incoming line if the Network DN is not used Private Digits associated Specify the digits the system will use to identify a call Received with a specific from the private system to this target line Target lines target line A received number cannot be the same as or be the and DASS2 Start digits of a line pool access code a routing code lines only the DISA DN or the Auto DN If you are configuring auto answe
19. are referred to as Answer DNs or answer keys You can assign a maximum number of 8 Answer DNs to a telephone Assigning Answer DNs 1 Click the telephone DN to which you want to assign an answer DN 2 Click on the Answer DNs Tab 3 Click the Add button located above the navigation tree 4 In the Answer DN field type in the DN for the telephone you want to be able to answer NN40011 007 Issue 1 2 BCM Rls 6 0 43 Telephony Services 5 Click the OK button a ra e 223 1403 EEA 225 SEENEN 233 0415 233 233 234 0414 234 234 Details for DN 224 Line Assignment Line Pool Acces Answer ONs acte Conferencing Answer DNs 6 From the Appearance Type drop down box select one of the following e Appr amp Ring The call number or name will display and the telephone will ring e Appr only The call number or name will display Details for DN 224 Line Assignment Line Pool Access Answer DNs MeetMe Conferencing Appr only Appr amp Ring Add Delete Auto Dial Function Direct Station Set Key Answer DN s can also act as an internal autodial link to the assigned telephone The answer DN must be idle for this feature to work That is there must be no active indicator showing beside the button You can program both an Answer DN and an autodial key for the same DN on the same telephone A4 NN40011 007 Issue 1 2 BCM RIs 6 0 Telephony Services MeetMe Conferencing With the MeetMe Confe
20. are supported in Europe only When the caller picks up the handset the system tone sounds The caller then enters this number to access an external line Note This number is overridden by line pool or with the same digit s Change DN Change DN Change DN Change DN lt button gt Click to re identify a DN Note This method is faster than re identifying the DN s under Configuration gt Telephony gt Dialling Plan gt DN s Direct Dial Direct Dial Direct Dial digit f Direct Dial None The Direct dial digit setting allows you to specify a single system wide digit digit lt one digit to call a direct dial telephone number gt Define Direct Dial Sets Direct Dial Sets Internal DN External Mo Internal Mone Mone Mone Mone This tags the telephone to the system Type Internal This is the type of number for the direct dial set None The DN number of the telephone to be designated as the direct dial set Internal sets The actual phone number including destination codes of the direct dial NN4001 1 007 Issue 1 2 BCM RIs 6 0 35 Telephony Services Attribute Value TI Description S O Facility Line The facility to be used to route the call to a direct dial set that you define Pool A O with an external number Use prime Note If you choose Use prime line ensure that prime line is not assigned line to the intercom buttons for your telephones When pri
21. for a telephone that you want to telephone DN gt use to turn service off or on for other telephones using Default 221 this line default start DN The control telephone must have the line assigned or must be assigned to the line pool the line is in Tips External lines and telephones must be programmed to use one of the Scheduled Services e Ringing e Restriction e Routing Services For maximum flexibility it is recommended that you create two different control telephones one for the lines and one for the telephones You can turn on a service manually or automatically for all external lines from an assigned control telephone However you cannot combine schedules A service can only be active as normal service or one of the six schedules at any one time Several schedules can be active at one time but they must use different services Line type Public Define how the line is used in relation to other lines in Private to Pool A to O Bloc A to F the system Prime set DN Assign a telephone to provide backup answering for None calls on the line For an Auto Answer line calls are redirected if the received number is invalid or the target Public line can be accessed by more than one 14 NN40011 007 Issue 1 2 BCM Rls 6 0 telephone Private line can be assigned only to one telephone and the prime telephone for that line Enter the internal number of the telephone Pool A O digital lines and BRI BLOC A to BLOC F PRI
22. in auto answer mode Answer with Loop GS E amp M Define whether the system prompts a caller for a six digit DISA BRI class of service CoS password This setting appears for T1 lt check box gt loop start T1 E amp M lines that have auto answer mode and analog trunks Set this option to No for T1 E amp M lines ona private network that have auto answer mode TL Define whether a caller receives a busy tone or the call To Prime forwards to the prime telephone when the target line is busy Busy Tone Busy tone only works for PRI trunks Tips The duration of an open switch interval OSI before BCM disconnects a call is programmed by the Disconnect timer setting If busy Voice Loop GS DID If this line connects to a remote voicemail either through the Message E amp M BRI DPNSS private network or at the Central Office indicate which Center Center VoIP TL number has been configured with the contact number The Center 1 system calls that number to check voicemail messages when Center 5 a message indicator is presented to a telephone Redirect to Loop GS DID Enter a dial string including destination code to redirect the E amp M line to an external telephone such as a call attendant on lt dial string gt another system If you want to stop redirection you need to delete the dial string and allow the record to update Warning If the dial string is set up the line will immediately be redirected out of the system not ringing any teleph
23. incoming calls can be processed as there are available telephones to accept the call each call being presented in the described round robin fashion Hunt Delay 1 10 seconds If Mode is either Sequential or Rotary Hunt Delay specifies how much time to delay offering a Queued call to a member telephone once that telephone becomes available This is to provide a break period for the users between Calls The default is four seconds If Busy Busy tone Choose how you want the system to respond if all lines Queue appear as busy Overflow Busy tone If all lines are busy the user receives a busy Default busy tone tone Queue If all lines are busy the user is put on hold for the next available agent Overflow If all members of the Hunt Group are busy on a call from that Hunt Group then route this call to the Hunt Group overflow DN Overflow is only available if the overflow DN is different than the hunt group DN Refer to the Overflow field below Queue 15 30 45 60 Choose the time in seconds for a call to remain in the Timeout 120 180 Hunt Seconds Group Default 60 This value defines the maximum time a call remains queued and the maximum time to offer a call before sending it to overflow if it is not answered If the queue times out before the call connects to a member telephone the call is terminated If the call has been offered to a member telephone but is not answered when the queue times out the call
24. it came in on and is not available to other telephones in the SWCA group unless the user manually assigns the call to a SWCA key or unless those telephones have the same line appearance as the held call Include I C calls Choose whether intercom calls put on Hold will automatically assign to a SWCA when invoking by key Hold Y or N Yes Invoke SWCA parking by Hold must be set to Yes to activate this feature When the user makes an intercom call and puts it on Hold the call works the same ways as described in Invoke SWCA parking by Hold No Intercom calls will be held on the local line regardless of what you chose in Invoke SWCA parking by Hold If the intercom call was assigned to a SWCA key automatically you can press the SWCA key to re park the call and make it available to other telephones in the group If you manually assign the intercom call to a SWCA key the call is automatically parked and it becomes available to the rest of the group Choose one of the following configurations for the SWCA controls for your system Configuration one If you want all incoming calls to auto associate to SWCA assignments on the receiving telephone 1 Associate SWCA key to call select Automatically life of call 2 Include I C calls when auto associating select Y yes 3 Invoke SWCA parking by Hold select Y yes 62 NN4001 1 007 Issue 1 2 BCM RIs 6 0 Telephony Services 4 Include I C calls when invoking by Hold select Y yes
25. of the telephone e Pool A O bloc assigns the line to one of the 15 line pools If a line is assigned to a line pool but is not assigned to any telephone that line is available only for outgoing calls PRI lines are set to pool blocb by default DID E amp M Specify whether the system uses dual tone multi frequency DTMF or pulse signalling on the trunk Tone does not appear if Signalling is set to Immediate T1 DID SI E amp M trunk types only Default 1 Select the appropriate loss gain and impedance settings for each line The GATM can be set to a specific impedance level NN4001 1 007 Issue 1 2 BCM RIs 6 0 Telephony Services Attribute Value Description gt gt Signalling DID E amp M WinkStart Select the signal type for the line The immediate setting Immediate does not appear for T1 E amp M or T1 DID trunks connected to DelayDial a DIM if the Dial mode is set to tone Make sure that this matches the signal type programmed for the trunk at the other switch Gain E amp M Set the level of gain for the channel E amp M trunks only T1 E amp M trunks do not have this field LinkatCO Loop analog Some exchanges respond to a Link signal FEATURE 71 only by providing an alternative line for making outgoing calls check box Enabling Link at CO causes the system to apply the restrictions on outgoing calls to the digits dialled after the Link signal As well the call on the alternative line is subject
26. the Routing Svc field to Auto to ensure that this service adheres to the times set previously Configuring PRI Pool Access Routes and Destination Codes Access to a PRI line pool must be done by assigning a Destination Code and associated Route An overview of this configuration would be e PRI lines can be assigned to pools Bloch to Block VoIP trunks will use one of those Bloc s e You assign the PRI line pool to a route e g Route 001 e You then assign the Route to a Destination Code e g 9 Thus in this example digit 9 can be dialled to access the PRI line pool All lines in a PRI module must reside on the same line pool However lines from more than one PRI module can belong in the same line pool Ensure that the required Destination Code does not conflict with any other access code etc 1 Open the Telephony folder followed by the Lines folder select Active Physical Lines and then Enabled Physical Lines NN40011 007 Issue 1 2 BCM Rls 6 0 31 Telephony Services 2 Select a line on a PRI module Open a line and from the Line Type options select a PRI line pool All other lines attached to the same PRI module will automatically be added to the same PRI pool 32 Task Navigation Panel Configuration Administration Welcome gt System Administrator Access Resources 5 Telephony H E Global Settings H O Sets Ei B Lines CC BActive Physical Lines Active VoIP Lines T
27. to change an assigned feature Feature Blank Internal Autodial The specific feature assigned such as a feature Assigned Feature code or Internal Autodial Blank Digits Dialed Digits For External Autodials Enter the complete dial sequence for the external call This will depend on what you chose for the route in the Value field with the external number Option Useful for specifying options such as Page Zones NN40011 007 Issue 1 2 BCM RIs 6 0 53 Telephony Services Active Sets Button Programming Tab we Sets Access Capabilities and Preferences Restrictions J 221 TJC 2 221 dp T7316E 2 Name E ZS T7208 M7208 eee UC 2 221 Name E BO T7316 M7310 Dave UC 2 221 Name E SI 1140E 2004 2007 2050 221x 253 UC 2 221 Name E SA 1210 254 UC 2 221 Name E Copy Paste Click on the button to be programmed GE Dee xi Function Feature e sl Capabilities SWCA Call Group Preferences Button Pragrammiry able Button Programming value None ss sl ee Feature Display voice mail DN F985 a Feature Transfer to mailbox F986 eeem Feature Voice mail interrupt F937 By selecting a specific phone model the user can then click on a button and be presented with a window that will allow the button to be modified with a different feature 54 NN40011 007 Issue 1 2 BCM RIs 6 0 Telephony Services Active Sets Capabilities amp Preferences User Speed Dial Tab Speed dial numbers all
28. will ring and the Intercom key will flash whereas Appear amp Ring results in a specific button indicating the Hunt Group call as well as the phone ringing Details for Hunt Group 01 Business name Business name 1 Long name Een Send long name T y Distinct rings in use None Ring only Appr amp Ring Appr only 72 NN40011 007 Issue 1 2 BCM Rls 6 0 Telephony Services 4 Configure lines that should be answered by the Hunt Group Click the Add button add the line and click OK Details for Hunt Group 01 Business name Business name 1 Distinct rings in use None Long name JHGo 1 Send long name IT Hunt Group Members Line Assignment Members Lines ap 7 DN __Appearance Type SEN Apor amp Ring 4 Add Line Assignment x Line number 200 5 Configure the Business Name and Long Name settings for outgoing CLID Details for Hunt Group 01 Business name Business name 1 Distinct rings in use None Long name Sales Send long name Jh Hunt Group Members Line Assignment Members Lines ei ON Appearance Type Appr amp Ring NN40011 007 Issue 1 2 BCM Rls 6 0 73 Telephony Services Monitoring Hunt Group Calls You can set up a number of two line display telephones on your system to use as supervisory telephones to monitor active hunt group calls from external numbers Only telephones that have been designated as monitoring devices have
29. 0 69 Telephony Services Hunt Groups Configuration of Hunt Groups consists of the following steps 1 Open the Telephony folder and select Hunt Groups Configure the Hunt Group operational settings Configuration Administration unt oe HH System 3 Administrator Access Hunt Groups i d ses He If Busy Queue Timeout Overflow Aux Ringer Distinct Ring _ 4 Telephony z es E Ee 3 See Se Ps E SS EHT Global Settings e Kat Ge WUGULUS Ma US TONE e ECH f Pattern 2 e EHE Sets 02 HGO2 398 Broadcast UA Busy tone 60 398 E None Gia Lines 03 HG03 399 Broadcast VA Busy tone 60 399 IT None Rm 4 HGO4 400 Broadcast E B t 60 400 E N Scheduled Services bis ire E SES BE EHT Dialing Plan 5 HGO5 401 Broadcast d Busy tone 60 401 E None Ring Groups 6 HGO6 402 Broadcast A Busy tone 60 402 E None s i 2 Call Security HGO7 403 Broadcast ID Busy tone 60 403 E None Hospitality 9 oups HGO8 404 Broadcast WA Busy tone 60 404 E None Call Detail Recording 09 HG09 405 Broadcast JO Busy tone 60 405 E None oe sry apie 10 HG10 40E Broadcast LA Busy tone 60 406 E None D EHT Applications Details for Hurt Group 01 Hunt Group Settings Field Values Description lt an alpha Provides a unique name for the Hunt Group The default numeric string is HGxx where xx is the Hunt Group number 01 30 naming the Hunt Group gt BCM450 Enter a spare DN BC
30. 00 221 Public NJA eo Active Physical Lines Loop Line101 221 Public MJA oo Active VoIP Lines Loop Line102 221 Public NJA 9 Target Lines Loop Line103 221 Public NJA WW Inactive Lines Loop Line104 221 Public 271 MJA ae JAI Lines a Loops Copy Paste Renumber ni Scheduled Services A Dialing Plan 8 Ring Groups B B Call Security 9 Hospitality Hunt Groups Cal Detail Recording i Call Recording Details For Line 099 Properties f Preferences Restrictions Assigned DNs SCH Data Services H Applications Trunk mode Loop guarded D Link at CO Line Tuning Digit f sl Dial mode Tone D SET Dial tone Detect r Attribute Vale Description e O Legend Loop analog digital loop GS ground start DID DID E amp M E amp M BRI BRI DPNSS DPNSS VolP VolP TL Target and DASS2 Note PRI fields are all included under the main screen Dial mode Line Tuning Digit Loss Package Impedance Ohms 16 Loop Unspr Supervised Earth calling Loop guarded Loop unguarded Loop analog only None 0 9 Loop analog only Short CO Medium CO Long CO Short PBX Long PBX Loop analog only 600 ohm 900 ohm Define how the line is used in relation to other lines in the system e Public line can be accessed by more than one telephone e Private line can be assigned only to one telephone and the prime telephone for that line Enter the internal number
31. 100 digital phones but can also apply to any telephone where you do not want to have SWCA codes assigned to buttons with indicators 60 NN4001 1 007 Issue 1 2 BCM RIs 6 0 Telephony Services FEATURE 520 searches for the next available SWCA code FEATURE 537 retrieves the oldest SWCA call FEATURE 538 retrieves the most recent SWCA call Note Your telephone must have a free Intercom key to pick up SWCA calls Programming SWCA Controls 1 On the navigation tree open the Telephony folder followed by Dialling Plan and click on General Task Navigation Panel z Dialing Plan General Configuration Administration Welcome Global Settings Change DN H System E E Administrator Access DN length intercom 3 v Change DN H O Resources Dialing timeout DR Telephony E Global Settings RE Feature Settings Advanced Feature Settings Park prefix 1 v IP Terminal Features DMC Feature List External code None x System Speed Dial CAP Assignment Direct Dial SCH Sets Direct Dial digit b sl eg Direct Dial Sets Scheduled Services set type engm l External No CC Dialing Plan 1 Internal DN 221 N A N A a None N A A DNs d None N A Public Network i None N A Private Network None NJA IJA IJA 2 Ensure that Park prefix has a number beside it If the Park Prefix is set to None SWCA keys will not work 3 Then select Telephony Global Settings and Advanced Feature settings The S
32. 100 for both the start and the finish times NN40011 007 Issue 1 2 BCM Rls 6 0 29 Telephony Services 3 Now that the schedules have been set it s time to set the overflow 4 30 routes for that schedule Open the Dialing Plan folder then select the Destination Codes tab and select a schedule other than Normal in the example below Schedule 4 has been renamed to Day The list for preferred routes will also be selected Task Navigation Panel Configuration Administration Dialing Plan Routing Welcome Routes Destination Codes Second Dial Tone CH System Administrator Access Resources Telephony H Global Settings CH Sets CH Lines Active Physical Lines Active VoIP Lines Target Lines Inactive Lines All Lines Loops OW Scheduled Services 5 Dialing Plan General DNs Public Network Alternate Routes for Destination Code 82 Private Network Line Pools e Ring Groups r ien Hospitality Hunt Groups Evening All All All OC Detail Recording Lunch All All All Data Services Day B L REESEN PE Seege ER S C Applications FALLBC All D D Sched 6 All All All Alternate Routes In the First Route field enter the route number for the preferred route for the call Choose the absorb length for the first route that is appropriate for the dial out numbers you entered for the route Alternate Routes for Destinati
33. 204 438 438 Copy Paste Renumber Note When setting Call Forwards for Contact Center extensions always ensure that that the Fwd Delay is set higher than the Transfer Callback Timeout settings in Feature Settings If the extension is used for Contact Center purposes do not set the Fwd Busy setting 38 NN4001 1 007 Issue 1 2 BCM RIs 6 0 Telephony Services Attribute Values Description O Z o O S digits Unanswered incoming calls an unanswered call Fwd Busy Up to 24 Redirect Incoming Calls when the telephone is busy digits with another call Fwd All Any number Same as Feature 4 used at a phone When active all calls to this telephone are forwarded to this telephone If you are forwarding all calls to a remote location ensure that you include the required destination access codes A user can press Feature 4 to cancel this feature Active Sets Line Access Line Assignment Tab Allows you to assign lines that will be available for the extension Both incoming DDI Physical and VolP lines Active Sets Line Access Capabilities and Preferences Restrictions DN Model Name Port Pub ou Priv OU Fwd No Answer Fwd Delay Fwd Busy Fwd All 221 1001 22 221 NJA 222 1002 222 222 Dave 1010 230 Seel Dee omg 257 4 257 Ee LS SSS Sai NJA 254 0173 NJA 259 0166 NJA j2050 2 21x 256 0174 NJA j2007 2050 221x 257 0167 NJA 435 5201 NJA 436
34. 21 155 Target line Line 135 621 Public 621 NN40011 007 Issue 1 2 BCM Rls 6 0 97 Telephony Services Avaya Documentation Links e Configuration System e Configuration Devices e Configuration Telephony 98 NN4001 1 007 Issue 1 2 BCM RIs 6 0
35. 232 n Loops 373 t lir Line373 221 Public 221 233 233 9 Scheduled Services 374 in Line374 221 Public 221 234 234 Dialing Plan OR Ring Groups gt Call Security Copy Renumber Target Lines Public Received Number Note When configuring Target Lines the Received numbers should be set These are the digits sent from the exchange Public of from other switches Private if the BCM is in a network To enter a received number for a Target Line 1 Open the Telephony folder then open the Lines folder and select Target Lines 2 Double click on the Public Private Received number field as required and enter the received number for the line Task Cen Panel Configuration Administration Welcome RER CH System Target Line361 221 Public 221 670221 221 9 CH Administrator Access Target Line362 221 Public 221 670222 222 H Resources Target line Line363 2231 Public 221 670223 223 3 Telephony Target line Line364 221 Public 221 670224 224 CH Global Settings Target line Line365 221 Public 221 670225 225 Sets Target line Line366 221 Public 221 670226 226 CH Lines Target line line367 221 Public 221 670227 227 Active Physical Lines Target line Line368 221 Public 221 670228 228 Active VoIP Lines Ta ine Line369 221 Public 221 670229 229 pe Ta 221 zi 221 670230 230 Inactive Lines All Lines Ta 221 er 221 232 232 Loops Ta epp ine Line3
36. 5T4 MEM LineO95 221 Public 221 MA Copy Faste Renumber Details for Line 091 The following example shows the options available for an analogue line Task Navigation Panel Configuration a ation Active Physical Lines Welcome nave comas tne Type Primes rb Receveds mn CO System BRI ST4 MBM Line094 221 Pool BlocB 221 IA WA Administrator Access BRI ST4 MBM Line095 221 Pool BlocB 221 N A N A Resources BRI ST4 MBM Line096 221 Pool BlocB 221 JA IJA Telephony BRI ST4 MBM Line097 221 Pool BlocB 221 JA IJA H Global Settings BRI ST4 MBM Line098 221 Pool BlocB 221 JA IJA H A Sets Loop Line107 221 Pool BlocB 221 JA IJA Lines Loop Line108 221 Pool BlocB 221 JJA WA o tive Physica Lines op EEN Active VoIP Lines Loop Line110 221 Pool BlocB 221 NIA V A Target Lines Line111 221 Pool BlocB 221 WA NIA Inactive Lines Line112 221 Pool BlocB 221 WA IJA All Lines Line113 221 Pool BlocB 221 JA I A Loops Line114 221 Pool BlocB 221 JA NIA Scheduled Services Line115 221 Pool BlocB 221 NIA IJA 0 Dialing Plan Ring Groups H E Call Security gt Hospitality Hunt Groups Call Detail Recording Data Services Properties Preferences Restrictions Assigned DNs Applications Auto privacy V Answer mode Manual M Full autohold aa WS Voice message center fi Distinct rings in use None n
37. 73 221 Public 221 233 233 9 Scheduled Services Taraet line Line374 221 Public 221 234 234 H Dialing Plan Ring Groups o Pasten _Renumber i ELES Call Cort wits 20 NN40011 007 Issue 1 2 BCM Rls 6 0 Telephony Services 3 The received number will then be displayed for the line Task Navigation Panel Configuration Administration Welcome HCH System 361 Target line line361 221 Public 221 670221 221 3 CH Administrator Access 362 Target line Line362 221 Public 221 670222 222 CH Resources 363 Target line Line363 221 Public 221 670223 223 CH Telephony 364 Target line Line364 221 Public 221 670224 224 CH Global Settings Target line Line365 221 Public 221 679225 225 H Sets Target line Line366 221 Public 221 678226 226 H Lines Target line Line367 221 Public 221 674227 227 Active Physical Lines Target line Line368 221 Public 221 DK EE 228 Active VoIP Lines Target line Line369 221 Public 221 679229 229 big Lines IESSE ENEE Inactive Lines Target line Line371 221 Public 221 All Lines Target line Line372 221 Public 221 232 232 Loops Target line Line373 221 Public 221 233 233 Scheduled Services 374 Taraet line line374 221 Public 221 234 234 H O Dialing Plan Copy Paste Renumber gt Ring Groups Configuring BRI Loops Use the following procedure to configure the BRI loop type i e S or T 1 Open Telephony then
38. 7316E 221 1001 221 221 NIA 222 T7208 M7208 222 1002 222 222 257 4 257 253 2050 221x 253 0165 253 253 MIA 254 254 0173 254 254 MIA 255 255 0166 255 255 MIA 256 P2050 22lx 256 0174 256 256 MIA Ben 4 2007 2050 2721ix 257 ALR 257 257 NPA 435 435 5201 435 435 MIA 436 436 5207 436 436 MIA 1437 437 5203 437 437 MIA 438 Analog 438 5204 438 438 MIA Copy Paste Renumber Details for DN 230 Line Assignment Line Pool Access Answer DNs MeetMe Conferencing Assigned Lines Appearances Caller ID Set Vmsg Set Priv Received E E S Line Assignment Settings Attribute Values Description O Z o Z o o O Appearance type Ring only Select how a call on this line shows on the Appear amp telephone Ring Appear If you choose Appear amp Ring or Appear only you only can have as many simultaneous DID calls as there are target line key appearances lf you choose Ring only you can have as many simultaneous DID calls as you have intercom keys Appearances lt digit gt Selects the number of appearances of a target line for target lines only Caller ID Set Y or N Checkbox Choosing Y enables the telephone to display call information on the telephone display when it is available for a call This setting also is used in conjunction with other settings to create the alpha tagging feature Refer to Using alpha tagging for name display Choosing N disables the telephone from receiving call display i
39. 8 Targetline line128 62i BC Global Settings 129 Target line Line 129 Ze DLC Sets ZS Lines Com seen Active Physical Lines Active VoIP Lines o i Inactive Lines 3 Click on the Renumber button 96 NN40011 007 Issue 1 2 BCM Rls 6 0 Telephony Services 4 The Line Renumber dialog box appears Select either Public receive number or Private receive number from the Attribute drop down list depending on whether received numbers are being configured for the public or private network A Line Renumber 5 Enter the range of Target Lines to be configured in the Begin line number and End line number fields and the first received number to sequentially assign from in the New begin value field xi Attribute Public receive number Begin line number has o End line number 134 New begin value Jemen ts ail 6 Click OK to assign the received numbers 7 The assigned received numbers will be displayed Target Lines Trunk Type Control Set Line Type Prime Set f _ Pub Received 125 Target line Line 125 621 Public 6271 670621 126 arget line Line 126 621 Public 621 127 arget line Line 127 621 Public 621 128 Target line Line 128 621 Public 621 129 Target line Line 129 621 Public 621 130 Target line Line 130 621 Public 621 151 Target line Line131 621 Public 621 152 Target line Line 132 621 Public 621 133 Target line Line 133 621 Public 621 134 Target line Line 134 621 Public 6
40. AVAYA BCM RIs 6 0 Telephony Services Task Based Guide Telephony Services Copyright 2010 Avaya Inc All Rights Reserved Notices While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing Avaya assumes no liability for any errors Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes Documentation disclaimer Avaya shall not be responsible for any modifications additions or deletions to the original published version of this documentation unless such modifications additions or deletions were performed by Avaya End User agree to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by End User Link disclaimer Avaya is not responsible for the contents or reliability of any linked Web sites referenced within this site or documentation s provided by Avaya Avaya is not responsible for the accuracy of any information statement or content provided on these sites and does not necessarily endorse the products services or information described or offered within them Avaya does not guarantee that these links will work all the time and has no cont
41. Configuration Two If you want incoming calls to auto associate to SWCA assignments on the receiving telephone but you want calls on hold to remain on hold at the receiving telephone unless the user presses a SWCA button or enters a SWCA code 1 Associate SWCA key to call select Automatically life of call 2 Include I C calls when auto associating select Y yes 3 Invoke SWCA parking by Hold select N no 4 Include I C calls when invoking by Hold not applicable in this configuration Configuration three If you want external incoming calls to auto associate to SWCA assignments on the receiving telephone but you want all intercom calls to require manual parking 1 Associate SWCA key to call select Automatically life of call 2 Include I C calls when auto associating select N no 3 Invoke SWCA parking by Hold select Y yes 4 Include I C calls when invoking by Hold select N no Configuration four If you want all calls to require the user to press a SWCA button or enter a SWCA code 1 Associate SWCA key to call select either Manually while parked or Manually life of call 2 Include UC calls when auto associating not applicable in this configuration 3 Invoke SWCA parking by Hold select N No 4 Include I C calls when invoking by Hold not applicable in this configuration 5 Configure the SWCA keys to indicator memory buttons on the telephones Note The SWCA support codes FEATURE 520 F
42. EATURE 537 and FEATURE 538 only search for SWCA assignments that are assigned to the telephone where the feature is invoked These codes are required for users who do not have buttons with indicators FEATURE 520 searches for the next available SWCA code NN40011 007 Issue 1 2 BCM Ris 6 0 63 Telephony Services FEATURE 537 retrieves the oldest SWCA call FEATURE 538 retrieves the most recent SWCA call Programming System Speed Dials speed Dials allow quick and easy access to regularly dialled numbers You can assign destination numbers to three digit soeed dial codes which can be activated on a handset by entering Feature 0 BCM450 allows 999 System Speed Dials whereas BCM50 allows 255 1 To program System Speed Dials use the following path Select the Configuration tab and then the Telephony folder Global Settings folder System Speed Dials Task Navigation Panel System Speed Dial CLID match length e MM Configuration Administration z Welcome DICH System DAC Administrator Access System Speed Dials ELE Telephony 901612352013 Use routing table ManchesterOrr GH Global Settings 002 NJA NJA NIA e i Feature Settings 003 NIA NIA NJA _ Advanced Feature Sett 004 N A NJA NJA E Ip Terminal Features 005 MJA NJA NJA E DM Feature List 006 N A NJA NJA r System Speed Dial 007 NJA MJA MIA hag CAP Assignment 008 NJA MJA NJA E GE Sets 009 NJA NJA NJA r GH Lines db NIA NJA NJA E d
43. IF NN40011 007 Issue 1 2 BCM Rls 6 0 33 Telephony Services 8 Select the Destination Codes tab and set the required Normal Route in this example route 1 and Absorb length to all Dialing Plan Routing Routes Destination Codes Second Dial Tone Destination Codes AbsorbedLenath Note For an extension to use the PRI route the PRI pool e g Blocb must be assigned under Line Pool Access for that extension Dialling Plan General Settings The settings defined under the Dialing Plans General link determine various common settings that affect or that are affected by number planning Task Navigation Panel Dialing Plan General Configuration Administration p Welcome FE System E E Administrator Access DICH Resources ELE Telephony DCH Global Settings Global Settings DN length intercom 3 MM Dialing timeout 4 MM Access Codes Change DN Change DN DH Sets AAS Lines Park prefix ji M 9 Loops External code None Direct Dial Direct Dial digit fo Direct Dial Sets a Scheduled Services ve Private Network wees Paternal No Routing 1 Internal DN 221 MA Ring Groups 2 None NIA NJA NA l aS Call Security None NJA NIA NJA Hospitality 4 None NA NJA NMA 5 Mone NJA NJA NJA Hunt Groups i if Call Detail Recordinn Attribute Value Description S Global Settings Global Settings DN len
44. Loops 2 For a selected Speed Dial Number e g 002 enter the destination number in the External Number field You may need to precede the destination number with a routing digit if using a Routing table or Prime Line as the Facility System Speed Dial CLID match length fs M System Speed Dials Speed Dial Number External Number Facility 901612352013 Use routing table M 9077321564251 VIA UU NJA N 64 NN40011 007 Issue 1 2 BCM RIs 6 0 Telephony Services 3 Select a Facility This is the resource used to dial the speed dial destination There is the choice of Prime Line Routing Table Line Pool or a specific line System Speed Dial CLID match length fs M System Speed Dials Speed Dial Number OO 901612352013 a 907 732156423 4 You can then choose to display the destination Digits or a Name given to the speed dial when the speed dial is activated System Speed Dial CLID match length e M dE ae Dials 001 901612352013 Use routing table Name 9077392156423 Use prime line Digits 5 If Restrictions are used extensively on the system see the Programming Restrictions section of this guide you may want to consider bypassing general Restrictions with specific Speed Dials System Speed Dial CLID match length fs M System Speed Dials Speed Dial Number External Number Display Bypass Restrictions 001 901612352013 Use SS table Name Manchester Orf TE 907732156423 Use prime lin
45. M50 The field will already be populated with a DN Broadcast Choose how you want the line to present to the group Sequential Broadcast simultaneously rings at each non busy Rotary telephone in the hunt group All telephones receiving the Default call also display the calling line identification from the line Broadcast if the telephone or line has been configured to offer that service Any of the alerted telephones can access the call Only one call can be presented to a hunt group at a time Other calls are queued until the first call is answered Then the next call rings on the remaining non busy telephones This feature allows the call load to be continuously spread across the entire member group Sequential rings the first telephone in the hunt group list If that telephone is busy the system continues down the hunt group priority list until a non busy telephone takes the call In this case all incoming calls are processed simultaneously and delivered based on the priority list With this feature you can program your top salesperson to be the first member of the Hunt group to receive incoming calls Rotary the call starts at the member telephone that appears on the list after the telephone that answered the last call If that telephone is busy the system proceeds down the priority list until a non busy telephone is 70 NN40011 007 Issue 1 2 BCM RIs 6 0 Telephony Services Field Values Description reached As many
46. Redirect to E Attribute Value Description Legend Loop analog digital loop GS ground start DID DID E amp M E amp M BRI BRI DPNSS DPNSS VoIP VoIP TL Target and DASS2 Note PRI fields are all included under the main screen Auto privacy Loop GS DID Define whether one BCM user can select a line in use at E amp M BRI VoIP another telephone to join an existing call lt check box gt Full Loop BRI DPNSS Enables or disables Full autohold autohold VoIP When enabled if a caller selects an idle line but does not dial lt check box gt any digits that line is automatically placed on hold if you then select another line Full autohold is always in place for T1 E amp M trunks because it has no meaning for incoming only T1 DID trunks The default setting should be changed only if Full autohold is required for a specific application 18 NN40011 007 Issue 1 2 BCM Rls 6 0 Telephony Services Attribute Value Description Aux ringer Loop GS DID Turn the auxiliary ringer on or off for all telephones using this E amp M BRI DPNSS line When programmed on a line the auxiliary ringer will ring VoIP TL every time a call is received lt check box gt Note When programmed only on a telephone no ring occurs for a transferred call An auxiliary ringer can also be programmed in Services to ring for a line placed into a scheduled Ringing service ANI Number DID E amp M Define whether the telephone number of th
47. Restrictions and Overrides allocated to the 100 programmable filters When setting Restrictions and Exceptions the wildcard character is A which represents any digit NN40011 007 Issue 1 2 BCM Rls 6 0 11 Telephony Services Once the Restriction Filters have been created they can then be assigned to the required DN Ss open Open the Telephony folder then the Sets folder and select Active Sets Select the extension and the Restrictions tab set the Filter against the appropriate Schedule s required Task Navigation Panel Configuration Administration Welcome Line Access Capabilities and Preferences Restrictions CH System Administrator Access ee ee EE Resources gt Telephony H E Global Settings Sets Templates Active Sets Active Application DNs Inactive DNs All DNs H Lines gt Loops Active Sets D H el iv Iv Vv Iv Iv Iv Vv Iv Vv Iv Vv Iv iv Iv Iv iv iv M Vv Iv Vv M H Scheduled Services Dialing Plan Ring Groups H 0 Call Security Hospitality Details For DN 221 Hunt Groups Call Detail Recording Set Restrictions Line Set Restrictions H Data Services Restrictions H 0 Applications Programming Scheduled Services scheduled Services consists of three telephony services Ringing Service Allows additional telephones to ring on certain lines when required For example if a receptionist is unavailable to take calls during lunchtim
48. SM password All DNs 74 NN4001 1 007 Issue 1 2 BCM RIs 6 0 Telephony Services Silent Monitor Settings Field Values Description _ _ oO o o Monitoring mode Silent Choose Silent if you want supervisors to be Non silent able to break into a hunt group conversation without giving an indication of their presence Choose Non silent if you want the hunt group member and the caller to hear a conference tone when a supervisor breaks into a hunt group conversation Note Initial monitoring is muted at the supervisor set If the Supervisor wants to speak within the conversation a display key on the two line display supervisor telephone is available once the connection is established SM sets 1 to 30 Indicate the number of two line telephones in your system that you will allow to be used as supervisory telephones Default 5 SM passwd XXXXXX A six digit set that must be entered after the Supervisor presses FEATURE 550 To maintain system security change this password frequently Default 745368 SILENT 3 The designated sets will have to be configured so that they have the capability to monitor a Hunt Group call 4 Open the Telephony folder then the Sets folder and select Active Sets Then select the Capabilities and Preferences tab click the DN to have the Supervisor Monitoring facility select the capabilities tab and tick the Silent Monitor Supervisor tick box Task Navigation Panel Active Sets Con
49. Sets 0 Templates k ON DS E vee Active Application DNs Inactive DNs bb dane AIONs BH Lines Details for DN 224 bo Loops Scheduled Services Line Assignmen d Line Pool Access Answer DNs MeetMe Conferencing HG Dialing Plan 9 Ring Groups Create MeetMe Conference Bridge Bo Call Security i Restriction Filters lf Remote Access Packages oul Class of Service Click on the Renumber button The Set Renumber dialog box appears Select DN from the Attribute drop down list 4 Set Renumber Move Voice Mail boxes OK Cancel 5 Enter the range of DN s to be renumbered in the Begin DN number and End DN number fields Enter the DN number that you want to start renumbering to in the New begin value field A Set Renumber x Attribute End DN number Ze Move Voice Mail boxes Jh NN40011 007 Issue 1 2 BCM Rls 6 0 91 Telephony Services 6 If you want to move mailboxes associated with the original DN es to the new DN s check the Move Voice Mail boxes check box Click OK to renumber the DN e 7 lf selecting the Move Voice Mail boxes option voice mail data will be lost Click OK to continue A Set Renumber DN i x 8 Click OK to continue 9 The new DN numbers will be displayed Note that the port numbers remain the same Line Access Capabilities and Preferences Restrictions e mmm Im Pm Py dea d Renumbering OLI s The Renumber f
50. Sets Templates Active Sets Active Application DNs Inactive DNs All DNs H E Lines Loops Scheduled Services mM LSA Mislina Milan Attribute Values Description __ __ O Z O Z o System Wide Refer to the SWCA section of this guide Call Appearance Control ONN Blocking Tone lt Digits gt Specify a code Service Provider specified that allows users to ace Outgoing name and number display over an analog tone trunk Pulse lt Digits gt Specify a code Service Provider specified that allows users to block outgoing name and number display over an analog pulse trunk Specify a code Service Provider specified that allows users to block outgoing name and number display over a BRI trunk guide Call Log Space Click the button to reset how many log spaces each phone has Enter amount of space each telephone that supports logs has available maximum 1000 for BCM50 3000 for BCM450 SWCA This feature will allow calls to be parked under a programmed button and picked up from other handsets that also have programmed SWCA buttons There are 16 SWCA codes that can be assigned to buttons when the telephone is being programmed The codes FEATURE 521 to FEATURE 536 can be programmed onto buttons that have a display icon to illustrate up to 16 parked calls You also can assign SWCA codes to a Key Interface Module KIM You can also assign non appearing SWCA assignments This particularly applies to the 7000 and 7
51. Silence provides no audio feedback Receiver Use sys volume Allows you to specify if the volume level of a receiver or volume Use set volume headset returns to the system default level when a call ends or is put on hold or if it remains at the volume level set at the individual telephone Park mode The Call park feature allows you to suspend a call It also allows someone to retrieve the call by entering a retrieval code at any telephone in the system Park mode is the setting that determines how the system assigns a retrieval code to parked calls When set to Lowest the system chooses the lowest code that is available when the call is parked When set to Cycle the system will choose the codes in a sequence from lowest to highest until all the codes have been used Delayed Ring Defines whether unanswered external calls are Transfer automatically forwarded to a prime telephone after a certain period of time You must assign a prime telephone for this feature to operate Assign a prime telephone to one or more external lines in Line Data programming Maximum of 15 alphanumeric characters NN40011 007 Issue 1 2 BCM RIs 6 0 57 Telephony Services Attribute Value Description O Z o O Held line Off Reminds you that a call at your telephone is still on hold reminder After 30 60 You periodically hear two tones from your telephone until 90 120 150 or you return to the call on hold 180 Seconds Choose the numbe
52. WCA Controls will be displayed 4 Set the controls as required Task Navigation Panel Advanced Feature Settings Configuration Administration p Welcome H E System H E Administrator Access H E Resources Ef Telephony System Wide Call Appearances Control Auto associate SWCA key to call Manually while parked e Include UC calls when auto associating WEVE E a E Invoke SWCA parking by Hold Include UC calls when invoked by Hold I Manually life of call Automatically life of call EH Global Settings ONN Blocking o a Feature Settings Tone ooo CBS YS aa padvanced Feature Settings eo IP Terminal Features Pulse sl if DMC Feature List oP el SWCA Control Settings Manually while parked The user either presses a free SWCA key on the telephone or dials the feature code for a free key Once the call is retrieved it is unassigned from the SWCA key Associate SWCA key to call Manually life of call The user either presses a free SWCA key on the telephone or dials the feature code for a free key When the call is retrieved it remains assigned to the SWCA key The key is freed only after the call is terminated NN40011 007 Issue 1 2 BCM RIs 6 0 61 Telephony Services Field O Ciescription Y O Automatically life of call When a call is answered it will automatically be assigned to a free SWCA key starting wi
53. Y AS YOU AND END USER AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC OR THE APPLICABLE AVAYA AFFILIATE AVAYA Copyright Except where expressly stated otherwise no use should be made of the Documentation s and Product s provided by Avaya All content in this documentation s and the product s provided by Avaya including the selection arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating to the protection of databases You may not modify copy reproduce republish upload post transmit or distribute in any way any content in whole or in part including any code and software Unauthorized reproduction transmission dissemination storage and or use without the express written consent of Avaya can be a criminal as well as a civil offense under the applicable law Third Party Components Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements Third Party Components which may contain terms that expand or limit rights to use certain portions of the Product Third Party Terms Information regarding distributed Linux OS source code for those Products that have distributed the Linux OS source code and identifying the copyright holders of the Third Party Components and the Third Part
54. access to the FEATURE 550 code which activates the monitoring session Once the session is established a number of display key prompts allow the supervisor to silently monitor the call or break into the call to provide support or instruction When you monitor calls you are not detected by the Hunt Group member or caller unless Non Silent Monitoring has been enabled from within Element Manager Hunt Group members can be monitored by a designated set on an active call Note Hunt Group calls can only be monitored if they have originated from an external number Configuring Hunt Group Monitoring To set up Hunt Group Monitoring for your system 1 Open the Telephony folder followed by the Global Settings folder and select Advanced Feature Settings 2 The Silent Monitor screen appears in the right frame Task Navigation Panel Advanced Feature Settings Configuration Administration n Welcome System Wide Call Appearances Contral Fly System HES a E p Auto associate SWCA key to call Manually while parke DO Resources Include UC calls when auto associating D AH Telephony DCH Global Settings he Feature Settings ONN Blocking Tone J Pulse tt tt BRI K Silent Monitor ngs Si System Speed Dial ee CAP Assignment DCH Sets oe Templates Monitoring mode Non silent HE Active Sets Number of SM sets 5 H Active Application DNs lf Inactive DNs
55. amming Scheduled ServiCe cccccccsseeeecsseeeesseseeeesneeeneas 78 RINGN SCNVICS EE 79 RESTICION OGIVICE ucoir aani a 81 ROUINO Eet 82 Scheduled Services Times Names and Service Control Passwords 83 Additional Configuration ccsseceseeeseeenseenseeneeeeees 85 Voice Message Centres 85 leiere E 86 HIR ee EE 87 Wake UP Call Semin EE 88 Expired Wake Up Call Settings cccccccccssseeeeeeceeseeeeesceeeeeeeseeeeeeesesaaeeeess 88 ROOMS AD EE EE 89 Renumbering DN es amp Target Line Information annannannannannaannnn 90 Renumbering DN e and OU lIe 90 Renumbering Target Line Assignments amp Received Numbers 00008 94 Avaya Documentation Links ccccceeeeeeeeeeeeeeeeeeeneeeeens 98 NN40011 007 Issue 1 2 BCM RIs 6 0 5 Telephony Services Telephony Services Overview This guide provides information relating to the key features of Telephony configuration of the Business Communications Manager It is not intended to be a complete reference of all Telephony options Accessing Element Manager Configuration 1 To access the Business Element Manager application from the Start Menu navigate to Start Programs Avaya Business Communications Manager and Business Element Manager an em usiness Communication Manager tee H AVG 9 0 EI Viewer Centraline DN uninstall F BCM Dial by Name 2 0 F WebEx Recorder amp Player ICH Camtasia Studi
56. and 1 800 numbers only Full filter lt two digit code gt Enter a code that indicates which calls are allowed for a phone with full service i e no restrictions NN40011 007 Issue 1 2 BCM RIs 6 0 87 Telephony Services Wake Up Call Settings Configuration Administration Hospitality L System _ Administrator Access Geral Roars gt Administration 7 gt Wake Up Call Settings service change time ro on op e Attempts 3 k Desk password Is Retry interval f L Scheduled Services Dialing Plan Room condition password Alarm duration f 5 Fro Groups Call Security Call Restrictions emeng pede Wake Up Call Settings Hurt Groups Call Detail Recording Vacant fiter g __ Data Services 2 Applications Basic fiter g Motte DN big filter 0 Use tone Full filter 0 UI Field Values Description Ze L attempts to alert the occupant before cancelling rare TEER sec erator cen sete ne 2 4 6 8 alarm Alarm duration in seconds Select the period that a telephone alerts for each 10 15 20 25 alarm attempt 30 35 40 45 50 Expired Wake Up Call Settings Configuration Administration Hospitality 1 Administrator Access General Rooms Administration gt VWake Up Call Settings service change time oo op on e Attempts 3 Desk password a677 Retry interval P D
57. arget Lines Inactive Lines All Lines Loops OR Scheduled Services 5 0 Dialing Plan General DNs Public Network Private Network Line Pools Ue e Task Navigation Panel Configuration Administration eo Welcome DCH System Fj Administrator Access DJ Resources Telephony o EHE Global Settings H E Sets ELE Lines 8 Active Physical L Active VoIP Line vee Target Lines mn Inactive Lines ul All Lines Loops Scheduled Services DCH Dialing Plan ol Public Network Private Network 9 Line Pools 9 9 Ring Groups LO Call Security 9 Hospitality 9 Hunt Groups Call Detail Recording 9 Call Recording DL Data Services DACH Applications Line080 221 Line081 221 Line082 221 Line083 221 Line084 221 Line085 221 Line086 221 PRI Line087 221 PRI Line089 221 PRI Line090 221 BRI ST4 MBM Line091 221 BRI ST4 MBM Line092 221 Line093 221 Details for Line 088 Preferences Restrictions Dialing Plan Routing Routes UO A Add Route Route 1 Name Control Set Pub Received Pool BlocB 221 N A Pool BlocB 221 N A Pool BlocB 221 N A Pool BlocB 221 N A Pool BlocB 221 N A Pool BlocB 221 N A Pool BlocB 221 N A Pool BlocB 221 N A Pool BlocB 221 N A Pool BlocB 221 N A Pool BlocB 221 N A Pool BlocB 221 N A Pool BlocB 221 NIA 4 Select Add and enter a route number Click OK 3 Next the PRI po
58. based on the digits dialed Digits dialed must match an entry in the second dial tone table to enable a second dial tone Dial tone occurs on the line until another digit is dialed a timeout occurs or the user hangs up Up to 10 separate entries can be stored in the second dial tone table The maximum digit length for each entry is four Each entry must be unique and cannot conflict with Internal DN s Hunt Group DN s DISA DN s Auto DN s Target Line DN s 1 To set a dial tone for a line trunk or lines trunks using certain dialled digits click on the Add button at the bottom of the Second Dial Tone tab and enter the digits to generate a dial for Click OK to submit A Add SDT Prefix x 28 NN4001 1 007 Issue 1 2 BCM RIs 6 0 Telephony Services Configuring Overflow Routing lf all the lines used by a route specified by a destination code are busy when a call is made you can program other routes that the system automatically moves the calls to or you can allow the call to overflow directly to the Normal route schedule usually the most expensive route However this only takes effect if an active schedule is applied to the line Overflow routing is not available in Normal mode You must create overflow routes for each destination code for which you want to allow overflow routing To set up the overflow feature 1 The first thing to do is ensure that the settings for your chosen schedules are correct Remembe
59. click on Loops 2 Select the Loop to configure 3 Select the Type from the option box provided Loops Loops Loop Type Protocal Sampling ONN Blocking 301 Euro MIA Service cade 202 Euro NI Service code so 5 Euro Adaptive MIA 503 T Euro Nia Service code 504 5 Euro Adaptive MIA Details for Loop 501 Settings D Packet Service Clock source Secondary external zx Protocol type er user s Overlap receiving 4 Configure the loop accordingly NN40011 007 Issue 1 2 BCM Rls 6 0 21 Telephony Services Loop Settings Attribute Value Description Loop lt X01 X04 gt Each BRI module supports four loops eight lines for T loop programming The BCM50b models support 2 on board loops Type T This setting defines whether the loop supports trunks T loop or S device connections S loop Note This variable may be different for different market profiles Protocol Euro Select the appropriate ISDN protocol QSIG The values displayed depend on both the market profile and NI 2 software keycodes Euro ETSI ISDN standard QSIG also an ETSI standard Only appears if the ETSI QSIG keycode is loaded NI 2 Sampling S Adaptive Select a sampling rate for the S loop loops only Fixed two or more S interface devices use the loop and the length of the loop is less than 200 m 650 ft Adaptive two or more S interface devices use the loop and the length of the loop is greater than 200 m 650 ft
60. ction Svc Might Off C ott M 271 Off Lunch Ont E Ort M Sched 4 Ofi O ott M Sched 5 Ort IT Ort E Sched 6 ort ott RI 224 ott NN40011 007 Issue 1 2 BCM Ris 6 0 81 Telephony Services 1 Define whether each Restriction Schedule should be activated Manually Automatically or not at all Note If using the Auto setting you must set the times for that schedule appropriately Refer to the Scheduled Services Times Names and Service Control Passwords section of this guide for more information Restriction Service Settings Attribute Value TU Description Z service setting Off Manual allows you to turn the service on and off at any Auto time from a control set using the Restriction service Manual feature code F872 Auto allows you to program a stop and start time for a service You are still able to start and stop the service by entering the appropriate Services feature code at a control set If you select this setting you will have to set start and stop times Off prevents the service from being activated Routing Service To utilise alternate routing scheduled services ensure that the required Routes and Destination codes have been programmed 1 Define whether each Routing Schedule should be activated Manually Automatically or not at all Configuration Administration Scheduled Services schedules sereas Might Evening Lunch Scheduled Services
61. dit View Network Session Tools Help a A Cut Gy Copy Paste WebPage f Validate Device Zi connect X Delete ee K Network Elements 10 117 m 10 1 L66 IP Address 200 30 30 80 200 20 20 20 33 User ID Jnnadmin 200 30 30 51 e BCM Chester Connection Information Password _ Inventory Information System Software Version 10 0 1 00 107 5 Enter the User Name of the BCM in the User Name field by default this is nnadmin Then enter the Password in the Password field by default the password is PlsChgMe Click the Connect button NN40011 007 Issue 1 2 BCM Rls 6 0 7 Telephony Services 6 A warning screen will appear read the warning and click OK SS t Ht WARNING This computer system and is PRIVATE and PROPRIETARY and may only be accessed by network authorized users Unauthorized use of this computer system or network is Strictly prohibited and may be Subject to criminal prosecution employee discipline up to and including discharge or the termination of vendor service contracts The owner or its agents may monitor any activity or communication on the computer system or network The owner or its agents may retrieve any information stored Within the computer system or network Users should have no expectation of privacy as to any communication on or information Refresh G Autotetesh E E Network Elements C
62. e Network ICCL TRO TAT a 12 NN40011 007 Issue 1 2 BCM RIs 6 0 Telephony Services Lines Configuring Lines 1 To configure physical lines e g ISDN2 or ISDN30 channels navigate to the following path Select the Configuration tab followed by Telephony Lines and Active Physical Lines Configuration administration __ System Administrator Access Resources 8 Telephony __ Global Settings GJ Sets mN Lines Active Physical Lines Active VoIP Lines Target Lines Inactive Lines AllLines 2 Next select the line to configure and enter in the configuration settings required File Edit View Network Session Tools Help fp Exit X Cut Lia Copy Paste Task Navigation Panel Configuration Administration Welcome gt System Web Page of Validate Device YG Disconnect za Refresh Auto refresh Line085 Pool BlocC 221 i NI 2 CH Administrator Access PRI Line086 221 Pool BlocC 221 Nj CH Resources PRI Line087 221 Pool BlocC 221 N N H Telephony PRI Line088 221 Pool BlocC 221 l N H Global Settings PRI Lineoso 221 Pool BlocC 221 Ni SCH Sets PRI Line090 221 Pool BlocC 221 NI GH Lines a RT e Lmes Active VoIP Lines Target Lines Inactive Lines All Lines Loops Scheduled Services Dialing Plan gt Ring Groups Call Security Hospitality LineO92 221 Pool BlocB 221 I Line093 221 Poo
63. e the lines that normally ring on that extension can be programmed to ring at other extensions Restriction Service Alternate restrictions can be set for different periods of the day For example at night time it is possible to restrict calls from an extension to international numbers whereas during the day this facility is allowed Routing Service Alternate routes can be programmed for different times of the day Services can be activated either manually by the use of Feature codes F871 Ringing F8 2 Restriction F8 73 Routing or automatically by programming the respective Service setting to Auto 78 NN4001 1 007 Issue 1 2 BCM RIs 6 0 Telephony Services Ringing Service The programming of a Ringing Service consists of configuring a Ring Group essentially a list of extensions required to ring and assigning the group to a line Again the service can be activated by use of a Feature code Manual setting or programmed to activate at certain times of the day Auto setting 1 To assign extensions to a Ring Group open the Telephony folder and click Ring Groups Click the Ring Group to be configured Under the Members field click on Add to add an extension DN to the group Click OK when you ve entered the extension Task Navigation Panel S Ring Grou Configuration Administration e Welcome Group Membership Line Settings H System Administrator Access Resources Telephony Global Settings
64. e Auto Hold setting using Feature 73 on the telephone Allow redirect lt checkbox gt Defines whether the line to this telephone can be redirected This must be set to Y to allow call forwarding outside the network external call forward Redirect ring lt checkbox gt Defines whether the telephone rings briefly when a call on one of its lines is redirected by the Line Redirection feature Feature 84 Receive short lt checkbox gt Analog equipment that is connected to the system with an tones analog terminal adapter external or internal responds only to tone dialling signals lf you have analogue equipment connected to an extension set Receive short tones for that extension to Yes Otherwise leave Receive short tones set to No Silent Monitor lt checkbox gt On two line display telephones only you can choose Supervisor whether the telephone can be used to allow the Silent Monitor feature 550 Auto Hold for lt checkbox gt N if the telephone is active when a page comes in the Incoming Page page will be put on queue until the user hangs up Y if the telephone is active when a page comes in the call is automatically put on hold and the page proceeds Note Business Series Terminals BST telephones e Condition This setting is Y active call on mute when the page comes in e Results after page the call comes off hold but is no longer muted Intrusion If the break in feature is allowed on any private network
65. e Name Faul Cell Phone 003 Mie NIA NIJA NN40011 007 Issue 1 2 BCM RIs 6 0 65 Telephony Services Using Alpha Tagging for Name Display The Business Communications Manager can be configured to display a caller name for incoming lines that provide number only CLID such as target lines and analog CLID lines When the Business Communications Manager receives incoming CLID and the number matches a System Speed Dial Number the name associated with the speed dial will be displayed on the Telephone sets display You use a combination of fields within the Element Manager to set up this feature Configuring the Name to Display To determine the name to display you add a system speed dial for the number and enter a display name 1 Select the Configuration tab and then the Telephony folder Global Settings folder System Speed Dials 2 Then select the Speed dial to be configured For information on setting up General System Speed Dials refer to System Speed Dials section of this guide 3 Ensure that Display field is set to Name and enter the name to be displayed in the Name field System Speed Dial CLID match length fs M System Speed Dials Speed Dial Number External Number Facility Display Bypass Restrictions 1001 901612352013 Use routing table oY anch IT 907732156423 Use prime line Name NJA NJA NJA E 66 NN40011 007 Issue 1 2 BCM RIs 6 0 4 Telephony Services In order for the teleph
66. e caller will be lt check box gt shown for this line For T1 E amp M and T1 DID trunks connected to a DTM this setting only appears if Signaling is set to WinkStart The central office must deliver ANI DNIS in DTMF mode No additional equipment is required DNIS E amp M Defines whether the digits dialed by an external caller on this Number lt check box gt Line will be shown For T1 E amp M trunks connected to a DTM this setting only appears if Signaling is set to WinkStart and Answer mode is set to Manual Distinct lt read only gt Indicates if a special ring has been assigned Rings in use Answer Loop GS E amp M Define whether a trunk is manual or automatic answer mode BRI DPNSS Auto answer mode allows the trunk to be a shared resource Manual by the system telephones This shared resource is created Auto through routing to target lines or using DISA For auto answer trunks being used to allow remote call in from system users the trunk can be configured to answer with a Straight dial tone if DISA has not been enabled It can also be configured to answer with a stuttered dial tone if DISA is enabled and the caller is expected to enter a CoS password The CoS password defines which system features the caller is permitted to access Manual answer trunks are assigned to one or more telephones The assigned telephones exclusively own the line Note You require Disconnect supervision on the line if loop start trunks are to operate
67. e following process could be performed in Active Physical Lines Active VolP Lines Inactive Lines and All Lines but as this process only relates to Target Lines it is recommended to perform this from the Target Lines section Task Navigation Panel Configuration Administration eo Welcome DCH system i arget line Line 125 DACH Administrator Access 126 Target line Line 126 671 BC Resources 127 Targetline Line127 S i DCH Telephony 1 Target line Line128 en DCH Global Settings 129 Target line Line 129 621 POH Sets 130 Targetline Line1i30 621 DD Lines 131 Targetline line131 621 3 vee Active Physical Lines 132 Target line Line 132 67i Active VoIP Lines 133 Target line Line 133 671 9 ES 134 Target line Line 134 621 WW Inactive Lines 135 Target line line135 621 2 Al Lines 136 Target line Line 136 621 Loops 137 Target line Linei3 621 he Scheduled Services EI 5 ine BO Dialing Plan a Ring Groups Ao Call Security Click on the Renumber button The Line Renumber dialog box appears Select Assign Target Lines from the Attribute drop down list A Line Renumber f X l Public receive number End line number Private receive number DN begin value Enter the range of Target Lines to be assigned in the Begin line number and End line number fields and the first DN to have the target lines sequentially assigned in the DN begin value fields A Line Renumbe
68. eature allows quick and easy numbering of Public and Private OLI s if they weren t already correctly set in during Telephony Resources configuration OLI s or the Outgoing Line Identifier is used to display the configured OLI number of the dialing BCM extension at the receiving end Separate OLI s can be specified for dialing over public or private networks The procedure allows selection of DN s to apply the OLI s to and the start OLI number to sequentially assign OLI s from Use the following procedure to apply OLI s to a range of DN s 1 Launch Element Manager and connect to the BCM 92 NN40011 007 Issue 1 2 BCM Rls 6 0 2 Telephony Services In the Configuration tab open the Telephony folder followed by Sets and click on Active Sets The following process could be performed in Active Application DNs Inactive DNs and All DNs Task Navigation Panel Configuration Administration Active Sets Line Access Capabilities and Preferences Restrictions IO System Fl Administrator Access H E Resources ELE Telephony DE Global Settings EM Sets z Sg Templates seen Active Application DNs a Inactive DNs E oe Details for DN 623 Fh Lines bo Loops 7 z 18 Scheduled Services Line Assignment Line Pool Access Answer DNs MeetMe Conferencing ao Dialing Plan Create MeetMe Conference Bridge i Ring Groups BS Call Security 3 Click on the Renumber button
69. ect Station Set key 44 MeetMe Conferencing ccccccssssececccesseececeeeeeeeceseaeeceeesauaeeeeessaaeecesssaaaeeeess 45 Active Sets Capabilities amp Preferences Tab 46 Active Sets Capabilities amp Preferences Capabilities Tab 47 Active Sets Capabilities amp Preferences SWCA Call Group Tab 49 Active Sets Capabilities amp Preferences Preferences Tab 50 Active Sets Capabilities amp Preferences Preferences Tab Hotline 121911 18 E 52 Active Sets Capabilities amp Preferences Button Programming Table Tab 53 Active Sets Button Programming Tab ccccccecseeeeeeeeeaeeeeeeeeeeeeeeeeeenaaees 54 Active Sets Capabilities amp Preferences User Speed Dial Tab 55 Active SEIS ReSINICHONS TAD E 55 4 NN40011 007 Issue 1 2 BCM RIs 6 0 Telephony Services Programming Global Settings sere 56 Feature SOUMING E 57 Advanced H Enn EE 60 WGA eeh 60 Programming SWCGA CONOIS E 61 Programming System Speed Dials cccceececseeeeseeeeeeeeeeeeeeeeees 64 Using Alpha Tagging for Name Display 66 E ge E le lu Lu 68 Configuring CAP KIM assignment cccccseeeceeceseseeeeeeeaeeeeeeeeueeeeeeeesaaaeeeeeeeas 68 PIU OUDS EE A cinta eect te E E E 70 Monitoring Hunt Group Calls 2 0 ccccecccceeceeeeeceeeeeeeeeceeeeeaeeseeeesseeeeeeeeesaeeeees 74 Configuring Hunt Group Monitoring cccccccecceseeeeeeeceeeeeeeeeeaeeeeeeeesaeeeeeeeeas 74 Programming kt dee oseon 76 Progr
70. er and click Scheduled Services Select the required schedule Click the Ringing Service drop down box and the appropriate service setting Configuration Administration Scheduled Services FHJ System Administrator Access Schedules HHT Resources EHTI Telephony Global Settings Sets Lines Loops Scheduled Services geb Dialing Plan Ring Groups Call Security Hospitality Hunt Groups Call Detail Recording Data Services EHEJ Applications Service control password DS Services Night Off E Off M 221 Off Lunct Off E iv 221 Off Sched 4 Off O M 221 Off ched Off E M 221 Off hed E Off E M 221 Off 80 NN40011 007 Issue 1 2 BCM RIs 6 0 Telephony Services Note If using the Auto setting you must set the times for that schedule appropriately Refer to the Scheduled Services Times Names and Service Control Passwords section of this guide for more information Ringing Service Settings Attribute Value Description O Z o Z S O Service setting Off Manual allows you to turn the service on and off at any Manual time from a control set using the Ringing service feature Auto code F871 Auto allows you to program a stop and start time for a service You are still able to start and stop the service by entering the appropriate Services feature code at a control set If you select this setting you will have to set start and stop times
71. ervices 5T4 MBM Line098 221 Pool BlocB 221 IJA H E Dialing Plan Ring Groups Renumber H Call Security Hospitality OR Hunt Groups Call Detail Recording H Data Services H Applications Details For Line 089 Preferences Restrictions Distinct rings in use None NN40011 007 Issue 1 2 BCM Rls 6 0 17 Telephony Services The following example shows the options available for a BRI line lask Navigation Panel All Lines 085 PRI LineoesS 221 Foal Bloch 221 NIA Linegg 221 Pool Bloch 221 NIA Linets 221 Foal Bloch 221 NIA Lime 221 Pool Bloch 221 NIA Configuration Administration p Welcome H E System H E Administrator Access H E Resources DE Telephony EHE Global Settings Lineds9 221 Pool Bloch 221 NJA H Sets Line090 221 Pool Bloch 22 NJA Sue BRESTAMEM kee E Gaz 9 Active Physical Lines BRI ST4 MBM Line092 271 Public 271 NJA E Active VoIP Lines OB Target Lines E Inactive Lines d Oh Loops Bh Scheduled Services H E Dialing Plan Oh Ring Groups H E Call Security Hospitality Propertie Preferences Restrictions Assigned DNs d PECH Auto privacy Iv Answer mode Auto D gt Call Detail Recording GR Lf Call Recording Answer with DISA 7 Aux ringer BS H Data Services Voice message center fi Distinct rings in use None H E Applications BRI 574 MEM LineO93 221 Public 221 NJA BRI 5T4 MEM Line0 94 221 Public 221 NIA BRI
72. figuration administration Welcome Line Access Capabilities and Preferences Restrictions System SCH Administrator Access Resources 221 LE oa 3 Telephony 222 208 M7208 222 I C 2 221 Name E Global Settings 230 17316 M7310 Dave I C 2 221 Name 5 Sets 253 140E 2004 2007 2050 221x 253 UC 2 221 Name Templates 254 1210 254 UC 2 221 Name eter 255 110 2001 2033 25 I C NIA 221 Nene Active Application DNs 256 1140E 2004 2007 2050 221x 256 I C 2 221 Name Inactive DNs 257 140E 2004 2007 2050 221x 257 I C 2 221 Name All DNs 435 Analog 435 I C N A 221 Name H E Lines 436 Analog 436 UC N A 221 Name Loops 437 Analog 437 I C NJA 221 Name 438 Analog 438 I C N A 221 Name Scheduled Services 9 5 Dialing Plan OW Ring Groups H E Call Security Hospitality Hunt Groups Call Detail Recording H 0 Data Services Details For DN 221 Capabilities SWCA Call Group Preferences Button Programming Table Button Programming User Speed Dial 41 423 Applications Handsfree Auto z HF answerback V Allow redirect DND on Busy J Redirect ring IV Pickup group Paging V Receive short tones J Page zone 1 Auto hold For incoming page J Silent monitor supervisor IV Direct dial 1 Priority call TI Intrusion protection level None kd Auto hold v Note The monitoring extension must be a 2 line display telephone NN40011 007 Issue 1 2 BCM RIs 6 0 19
73. form without the prior written permission of a duly authorised representative of ITEL NN40011 007 Issue 1 2 BCM RIs 6 0 3 Telephony Services Table of Contents Jeepen 6 EEN 6 Accessing Element Manager Configuration ccccseeeceeeeeeeeeeeeeeeeeeeeeeeeeaaees 6 LOW ET dE 10 Setting the Received Digit Length 11 Biet 13 A site UIA Gi la 13 Active in UE len 14 LINES Properties EE eher een 16 Lines Preferences TaD DEE 17 Target LMES DID annan a a vaihexiea i awendas late yatacenitwaiaaues 20 Target Lines Public Received Number 20 Configuring BRI Loops 21 LOOP SEINO EE 22 Call ROUN E 23 Routing Definitions Routes Tab 26 Routing Definitions Destination Codes Tab 27 Routing Definitions Second Dial Tone Tab PRI Lines ceeeeeeeeeeeees 28 Configuring Overflow ROUTING cccccccssseeeeeeceeeseceeeceeeeeeeeseeaeeeeeesseneeeeeeeas 29 Configuring PRI Pool Access Routes and Destination Codes 000 0000000 31 Dialling Plan General SettingS sensns O 34 The System DN Headings sreci 36 Programming System DN KEEN 3 Active Sets LIne ACCESS KC EE 37 Call PORV AEC ZEIEN 38 Active Sets Line Access Line Assignment Tab 39 MOFASSION A LING toa DN EE 40 Active Sets Line Access Line Pool Access Tab 42 To assign a Line Pool to an Extension cccccseeeecceeeeeecceeseecceeseeessesseesseees 42 Active Sets Line Access Answer DNS Tab 43 Auto Dial Function Dir
74. gth rtercom 3 Le Dialing timeout fa e DN length 2 to 7 This is the length of the locally dialled telephones This field is set when intercom Undefined the system is first configured 34 NN40011 007 Issue 1 2 BCM RIs 6 0 Telephony Services Attribute Value Description _ S O Warning If this system is part of a private network ensure that this value is compatible with the network requirements This value is mirrored in the Private Received Number Length field for target lines Note If the DN length is changed it will cause VM CC to be defaulted in order to work properly Dialing 3 4 5 8 This is the maximum time allowed between user dialpad entries before the timeout 10 15 system considers the dialstring complete Default 4 Access Codes S OO Access Codes Access Codes Park prefix f e External code None e Park prefix None The Park prefix is the first digit of the call park retrieval code that a user lt one digit enters to retrieve a parked call If the Park prefix is set to None calls number gt cannot be parked SWCA note If this field is set to None the system wide call appearance SWCA feature will not work External None The External code setting allows you to assign the external line access code lt one digit code for 7100 and 7000 digital phones and analog telephones attached to number gt ATA 2s or to analog modules to access external lines Note Model 7000 phones
75. hone is assigned to a room You can assign up to five telephones to the same room they all share the same room number These telephones can be any Business Communications Manager telephone or an analogue telephone connected to an ATA2 e Hospitality Services HS admin set This type of telephone is any two line display Business Communications Manager telephone You can program a hospitality services telephone to require the entry of an Administrative desk password before the system grants access to hospitality administrative level service control 1 To program Hospitality features use the following path Telephony gt Hospitality Contiguration Administration Hospitality EHT Administrator Access General SSES Administration Wake Up Call Settings service change time EEN e Attempts 3 kd Desk password 4677 Retry interval P r Scheduled Services HH Dialing Plan Room condition password Alarm duration i 5 F Fro Groups H Call Security Call Restrictions Expired Wake Up Call Settings Hurt Groups 9 Call Detail Recording Vacant titer on i __ Data Services Ka H Applications Basic fitter on Notify DN Mid filter joo Usetone M Full filter ER 86 NN4001 1 007 Issue 1 2 BCM RIs 6 0 Telephony Services Field Values Description O Z o O S O Services lt 24 hour digital Identify when the occupied rooms will change from change time time gt service done to service required F
76. inCompany af Tenant 1 a Tenant 2 Gis SS Feature Settings Background music T On hold Tomes si Answer keys Basic tt Page tone fw Held line reminder immediate Receiver volume Use sys volume Conference tone w Delayed ring transfer After 4 rings Directed pickup Jh Message reply enhancement Park mode lowest H Set relocation I Force auto spd dial over ic conf T Maximum CLI per line ECH Alarm set pa Timers Camp timeout sec 1 45 bi Transfer callback timeout After Ange Host delay me 31 1000 g Park timeout eer 45 bi Network callback 30 M Fage timeout sec EEN S Attribute Value Description Business This is the name sent via outgoing CLID over supporting Name 1 5 networks Up to 5 Business Names can be entered to help identify the originating caller Each extension can select which Business Name to use under the Capabilities and Preferences Preferences tab A Business Name can also be assigned to a Hunt Group Background lt Checkbox gt Allows you to listen to music through your telephone music speaker after pressing F86 on your set A music source must be connected to Business Communications Manager On hold Tones Allows you to choose what a caller hears on an external Music line when the line is put on hold Tones provide a periodic Silence tone Music provides any signal from a source such as a radio connected to Business Communications Manager
77. is rerouted to the overflow DN Overflow lt any system This setting determines where unanswered calls are DN gt including routed after the Queue timeout occurs a Hunt Group lf a call gets overflowed back to the same Hunt Group DN the call goes to the bottom of the queue and is treated as Default hunt a new Call group DN lt checkbox gt Defines whether an auxiliary ringer if installed rings for incoming calls to a hunt group Distinct ring None Select a ring pattern for the hunt group Pattern 2 3o0r Default is none 4 NN40011 007 Issue 1 2 BCM Ris 6 0 71 Telephony Services 2 Program the Hunt Group members extensions Click the Add button under Hunt Group Members add the member DN and click OK Task Navigation Panel Configuration Administration ne Welcome System Administrator Access Resources Telephony H E Global Settings H E Sets Lines Loops OW Scheduled Services tte Pin Details for Hunt Group 01 Ring Groups Call Security Iere Business name Business name 1 x Distinct rings in use None Ges Call Detail Recording Long name JHGO1 Call Recording 5 Data Services gt Applications Hunt Group Members A Add Member x DN 221 3 Set the DN Appearance Type as Ring only Appear and Ring or Appear only This affects how the Hunt Group calls alert the set For example Ring only means that the DN
78. ived digits programmed for Target Lines If the Received Number Lengths and Received Number assignments to Target Lines have previously been configured then skip this section File Edit View Wetwork Session Tools Help ip Exit de Cut 3 Copy E j Paste Web Page vi Validate Device Mi Disconnect Refresh g Auto refresh Task Mavigation Panel E Dialing Plan Public Network Configuration Administration p Welcome H E System H E Administrator Access DLC Resources AH Telephony EHE Global Settings BL Sets DCH Lines Public Network Settings Public Received number length e MM Public Auko DM 5 Public DISA DN P Public network dialing plan Public Unknown e Public network code Public Network DN Lengths Carrier Codes Code Prefix ID Length a Loops DN Prefix Li Scheduled Services n ELE Dialing Plan p0 o soon General d 118 Default AN Changing this value will clear incompatible received numbers JCT Su Cancel ol Private Network Line Pools a D Routing 9 Ring Groups GS Call Security 98 Hospitality 9 Hunt Groups 8 all Pet al Darardinn Delete Delete Use the following procedure to configure the Received Digit Length NN40011 007 Issue 1 2 BCM Rls 6 0 11 Telephony Services 1 Select the Configuration tab followed by Telephony Dialling Plan Public Network and selec
79. l BlocB 221 I Line094 221 Pool BlocB 221 j Line095 221 Pool BlocB 221 N Line096 221 Pool BlocB 221 j Line097 221 Pool BlocB 221 I Line098 221 Pool BlocB 221 l Renumber Z Z Z zZz E SBE ZS ZZ ZS WR S P P SS S Sc gt gt sp S Hunt Groups Cal Detail Recording Data Services CH Applications Properties preferences Restrictions Assigned DNs Line Tuning Digit 1 D NN40011 007 Issue 1 2 BCM Rls 6 0 13 Telephony Services Active Physical Lines Active Physical Lines une Trunk Type A Mame Control Set Line Type Prime Set Pub Received Priv Received Distinct Ring OGF BRI 5T Linele EEN Pool A EEN KI NA Mone Attribute Value Description o gt O o o Line This list contains Configure only those lines that are active on the all the possible system line numbers for the system including target lines Trunk Type Loop PRI VolP There are three main categories of lines PSTN based lines analog digital PRI BRI Voice over IP VoIP trunks which connect through the LAN or WAN Target lines which are internal channels that provide direct dial capability for PRI and VoIP trunks Name Up to seven Identify the line in a way that is meaningful to your alphanumeric system such as by the type of line and line pool or the characters DN it is attached to in the case of Target lines Control set DN lt control Enter a telephone DN
80. me line is assigned Use routing as an intercom button it chooses the first available line pool assigned to table the telephone to make a call If this line pool does not have the correct lines for routing the call the direct dial call will fail The System DN Headings The following describes the headings that can be viewed from the Sets Folder To view the contents of this folder select The Configuration tab open the Telephony folder followed by the Sets folder Task Navigation Panel onfiguration Administration n Welcome DAC System H E Administrator Access Fl Resources Telephony vee Active Application oo Inactive DNs All DNS Templates Templates provide a quick and effective method of configuring large numbers of extensions After reviewing the Programming System DN s section refer to the Telephony Templates Guide for information on using the Templates Active Sets This list displays only the DN s for digital M series and T series telephones and IP telephones that are actually connected to the system and are activated Use this list when you want to change a configuration or to remove a telephone Active Application DN s This list segregates the list of DN s that are used for running applications such as Voice Mail Interactive Voice Response IVR Contact Center and Find Me Follow Me These DN s are assigned within the applications that they apply to You do not need to do a
81. nalog 436 5202 436 436 j ai Loops 437 Analog 437 5203 437 437 N A 438 Analog 438 5204 438 438 N A Scheduled Services 9 CO Dialing Plan Ring Groups H E Call Security Hospitality Hunt Groups OW Call Detail Recording H E Data Services Applications Active Sets Line Access Capabilities and Preferences Restrictions ere Mode Name Port Pub OLI Priv OLI Fwd No Answer T7316E j221 222 1002 222 222 T7208 M7208 230 T7316 M7310 Dave 1010 230 230 NIA 253 LI40Es 2004 2007 2050 221x 253 0165 253 253 MIA 254 1210 254 O1i73 254 254 NIA 255 1110 2001 2033 255 0166 259 259 MIA 256 1140E 2004 22007 2050 221 256 0174 256 256 MIA 257 1140E 2004 22007 2050 221 257 O167 257 257 NIA 435 Analog 435 5701 435 435 MJA 436 Analog 436 5202 436 436 MJA 437 Analog 437 5203 437 437 MJA 438 Analog 435 5204 438 438 MJA Copy Paste Renumber NN40011 007 Issue 1 2 BCM Rls 6 0 37 Telephony Services The Line Access tab displays the below columns Private number Public number Value Numeric Avaya digital set ISDN and DECT up to seven alphanumeric characters lt port number gt up to 24 digits 10 digits North America lt up to 24 digits 10 digits North America gt The active extensions on the system The length of which is derived from the DN length configured on the BCM The model or component assigned against the DN Use this field to
82. nformation Choose this setting if the telephone does not have a display or if you do not want call information displayed to the user Disabling this function can reduce system resource requirements This prompt only appears for target lines and any analog lines that provide CLID through an ASM8 North America only Limitation Only 30 telephones can have this field enabled for any given line Vmsg set YorN Select whether an indicator shows on the Checkbox telephone for voice message waiting to an external voice message system The line must appear on NN40011 007 Issue 1 2 BCM Rls 6 0 41 Telephony Services Attribute Maiues Description S Private Received Digits associated Specify the digits the system will use to identify a Target lines and with a specific call from the private system to this target line DASS2 lines only target line A received number cannot be the same as or be the start digits of a line pool access code a routing code the DISA DN or the Auto DN lf you are configuring auto answer BRI trunks to map to target lines the received number should be the same as the Network DN supplied by your service provider The call will be directed to the prime telephone for the incoming line if the Network DN is not used Pub Rx Number Digits associated Specify the digits the system will use to identify a Target lines and with a specific call from the public system to this target line DASS2 lines only
83. not be a target line Use prime line Use line nnn Refer to line assignment for this Pool code telephone Use routing table Use prime line Refer to the General record for this telephone Pool code Refer to the line pool assignment for this telephone Use routing table Refer to the routing tables The destination code for that table must be part of the External 52 NN40011 007 Issue 1 2 BCM RIs 6 0 Telephony Services Active Sets Capabilities amp Preferences Button Programming Table Tab The Button Programming Table tab panels allow you to program the buttons on a telephone with internal and external autodials and with programmed feature keys You also can use these panels to remove programming from a button making it blank Note Only the number of available buttons for the set type will be displayed for configuration 1 Select the button number and click on Modify Configure the button as required Active Sets Line Access Capabilities and Preferences Restrictions Line Line 361 4 WE Feature Feature Transfer F70 NJA NJA 0 Feature Feature Call Forward F4 NJA NJA 04 Feature Feature Group Pickup F75 NJA NJA US Feature Feature F960 NIA NIA 06 Feature Feature Conference Transfer F3 NJA NJA Attribute Values Description O Z o S Button Number 1 24 phone model dependant Function Internal Autodial The feature assigned against a button Use the External Autodial Modify button
84. nsferred call You can estimate the delay in seconds if you multiply the number of rings by six Note This setting can affect transferred calls from voice mail including the Contact Center and should be configured accordingly Host delay 1000 1500 2000 Assigns the delay between the moment an outgoing 2500 3000 line is selected to make an external call for example 3500 4000 4500 by lifting the receiver off the telephone and the milliseconds moment that Business Communications Manager sends dialled digits or codes on the line This ensures that a dial tone is present before the dialling sequence is sent Minimizing this delay provides faster access to the requested features NN40011 007 Issue 1 2 BCM RIs 6 0 59 Telephony Services Advanced Feature Settings Task Navigation Panel Cai SS Advanced Feature Settings welcome ICH System H E Administrator Access H E Resources Telephony Global Settings Feature Settings IP Terminal Features DMC Feature List System Speed Dial System Wide Call Appearances Control Auto associate SWCA key to call Manually while parked e Invoke SWCA parking by Hold Iv Include UC calls when auto associating TI Include UC calls when invoked by Hold T ONN Blocking Tone z Pulse x BRI e Silent Monitor Monitoring mode Ce Number of SM sets SM password SERES Call Log Space Reset Logs CAP Assignment E B
85. nything to any of these DN s other than to note they are not available for application to your telephones 36 NN4001 1 007 Issue 1 2 BCM RIs 6 0 Telephony Services Inactive DN s lists all available DN s within the BCM Numbering range any active DN will not appear in this list All DN s This list displays all possible DN s regardless of whether a station module is configured to activate them or not This list begins with the Start DN that was defined when the system was initialized Programming System DN s Note If programming a large number of DN s with the same settings you may find it more convenient to use Telephony Templates Refer to the Telephony Templates guide for instructions 1 To program connected extensions DN s open the Telephony folder and select Sets Active Sets Task Navigation Panel Configuration Administration TE TC Welcome Line Access Capabilities and Preferences Restrictions ER System Administrator Access HI Resources Ze wegen Telephony 222 ai 8 gien 6 222 1002 222 222 N A e LC Global Settings 230 T 316 M 310 o Dave 1010 230 230 j a d Sets 253 1140E 2004 2007 2050 221x 253 0165 253 253 N A Templates 254 1 eg f 254 1 254 254 N A 255 1 10 2001 2033 255 1 255 255 N A Active Application 256 1140E 2004 256 1 256 256 N A Inactive DNs 257 1140E 4 x 257 016 257 257 N A All DNs 435 Analog 435 om 435 435 N A CH Lines 436 A
86. o 2 IECH Windows Live ICH Camtasia Studio 6 A Acrobat_com 2 Canon Printer Uninstaller Adobe Reader 9 IC Canon Utilities amp Audacity Citrix EH ClarifyCRM12 0 ICH Computer Associates EH Dia H FileZilla FTP Client se Favorites gt F Macromedia H Microsoft ASP NET 2 0 AJAX Extensions 2 Documents gt em e Microsoft Office R L Settings CH Microsoft Office Live Meeting 2007 E F Microsoft SQL Server 2005 A A1 efox E Help and Support o lt 4 J Run EN Ge D 2B 2 Quote Tool BC Log Off Pauls F Real EI CH shutdown E pe e SharePoint EE tt e e EE EE EE Se Oe Oe NEE O T Oe ae Oe E ae Oe Oe See 1 start 2 interne 3 Window E SMC 3455 2 Alternatively double click on the Business Element Manager desktop icon A Business Element Manager 6 NN40011 007 Issue 1 2 BCM RIs 6 0 Telephony Services 3 You will be presented with the Element Manager interface 4 Avaya Business Element Manager Network Elements File Edit View Network Session Tools Help ng Cut E Copy Ce paste WE web Page 4 Validate Device Sy Connect x Delete Netw ark Elements GE n 10 1 1 2 n 10 1 1 656 n 200 30 30 30 73 n 200 30 30 51 AN BCM Chester n 200 30 30 77 n TEST BCMS50 R6 n 200 30 30 80 4 Open the Network Elements folder and select the IP Address of the BCM Avaya Business Element Manager Network Elements 200 30 30 80 File E
87. odel Avaya digital set The model or component assigned against the DN ISDN and DECT Prime line None Pool A to Choose the first line that the telephone selects when a O call is made PRI pools are not valid selections for a I C intercom Prime line Line lt line When you assign a line pool as a prime line the system number gt searches automatically for an idle line in the pool Intercom Assign the number of intercom buttons to a telephone UC Intercom buttons provide a telephone with access to keys internal and external lines and line pools 46 NN40011 007 Issue 1 2 BCM Rls 6 0 Telephony Services Attribute 1 Values Description _ _ Z oO S O Control Set DN any A control Telephone can turn Scheduled Services such telephone DN as Restriction Services on and off for the telephones NONE that are assigned to it You can assign several Control DN 221 Start DN sets for the system but you can only assign one Control Telephone per DN If you change the Start DN the number reflects this change First display Determine what call display information appears first This feature depends on what services you subscribe to Call Display information may contain the name of the caller the number of the caller the name of the line in your Business Communications Manager system that the call is on or all For each telephone you can determine what information displays first Auto called lt checkbox gt Select whether y
88. ol should be assigned to a route Open the Dialling Plan folder click on Routing and select the Routes tab NN40011 007 Issue 1 2 BCM Rls 6 0 i Telephony Services 5 Select the route you have just created and ensure that it uses the required line pool In this example BlocB has been selected Task Navigation Panel Confi ation ation Dialing Plan Routing Welcome Routes Destination Codes Second Dial Tone LC System RES CH Administrator Access 5 Resources Telephony CO Global Settings CO Sets DE Lines OR Active Physical Lines Active VoIP Lines Target Lines Inactive Lines All Lines Loops Scheduled Services EME Dialing Plan General DNs Public Network Private Network Line Pools a a 6 Set the Service Type to Overlap This will give dial tone when accessing the route applicable in some regions Confi ation ation Dialing Plan Routing Welcome Routes Destination Codes Second Dial Tone System Routes EE EE a H Resources oe 001 es ee P bic Unknown one 28 mm Global Settings eg H E Sets Sen BR Public Unknown 500 B Lines aac Overlap N A Public Unknown None NIA ees BlocB i Active Physical Lines Public Unknown None N A Active VoIP Lines EN Tarnet ines 7 Select the Destination Code tab Select Add and enter the required Destination Code Click OK A Add Destination Code
89. on Code a2 Alternate Routes Schedule First Route Absorbed Length Second Route Absorbed Length Third Route Absorbed Length Repeat for Second Route and Third Route fields second being the preferential route to third Assign an overflow route usually the most expensive route to the same Destination Code but for the Normal schedule NN40011 007 Issue 1 2 BCM Rls 6 0 Telephony Services 7 Open the Telephony folder and select Scheduled services lt preferred route schedule gt choose auto for Service Setting and tick the Overflow box Task Navigation Panel Configuration Administration Welcome SICH System 9 AC Administrator Access Resources Telephony H E Global Settings DCH Sets H Lines Details For Schedule Day Schedule Times Active Physical Lines Active VoIP Lines Target Lines Inactive Lines All Lines gt Loops Dialing Plan General DNs l Public Network Services Private Network Service control password W Line Pools Monday 00 00 00 00 00 00 a Tuesday 00 00 00 00 00 00 diene 00 00 00 00 00 00 Thursday 00 00 00 00 00 00 jay 00 00 00 00 00 00 Saturday 00 00 00 00 00 00 x Routin Le bd Manual Iv 221 off d ies 8 o Manual v 221 off Call Security a G 271 off Hospitalit e prem LE 7 a e A l Manual v 221 off Call Detail Recording Manual KG 221 off H 6 Data Services H E Applications 8 Set
90. one NN40011 007 Issue 1 2 BCM Ris 6 0 19 Telephony Services Attribute Value Description Warning Enable modules If you disabled any trunk media bay modules prior to performing programming enable them now to ensure your system will function properly Target Lines DID Target Lines DID Direct Inward Dial lines are assigned directly to telephones and support a range of Public DN s as a line assignment Each line is mapped directly to a telephone or group They cannot be used for outgoing calls The following example shows the options available for a Target Line File Edit View Network Session Tools Help o Copy E Past Web Page of Validate Device YG Disconnect 2 Refresh Auto refresh Welcome CH System a a e EE et 221 3 CH Administrator Access Target li Line362 670222 222 363 Target lir Line363 221 Public 221 670223 223 364 Target li Line364 221 Public 221 670224 224 CH Global Settings 365 Tar Line365 221 Public 221 670225 225 DCH Sets 366 Ta Line366 221 Public 221 670226 226 DO Lines 367 Target Line367 221 Public 221 670227 227 Active Physical Lines 368 Tar Line368 221 Public 221 670228 228 Active VoIP Lines 369 Target line Line369 221 Public 221 670229 229 H 370 Target line skilset 221 Public 221 670230 230 Inactive Lines 371 Target li Line371 221 Public 221 231 231 AllLines 372 Ta w i Line372 221 Public 221 232
91. one to display the name it must have the First Display setting set to Name This setting can be found by opening the Telephony folder then the Sets folder followed by Active Sets Then select the extension that will utilize the Aloha Tagging facility under the Capabilities and Preferences tab First Display should then be set to Name selected from the drop down list Welcome LH System CH Administrator Access D Resources Telephony CO Global Settings E B Sets Templates JActive Sets Active Application DNs Inactive DNs All DNs LC Lines Loops OW Scheduled Services 5 6 Dialing Plan General Line Access Capabilities and Preferences Restrictions 221 TE FE EE lOOOOOOOOOOOW The line that is assigned against the extension then needs to be configured Select the set that will be utilizing Aloha tagging and then from the line access tab select the assigned line and tick the Caller ID Set tick box Active Sets Welcome CH System Administrator Access Resources 3 Telephony H E Global Settings E B Sets Templates Line Access Capabilities and Preferences Restrictions Active Application DNs Inactive DNs All DNs H 0 Lines Loops OW Scheduled Services Dialing Plan General DNs Public Network Private Network Line Pools Routing gt Ring Groups H Call Security Hospitalit
92. onfiguration Administration 10 L LA D La rel Se me ee Welcome S a 3 73 E System p 200 30 30 30 H E Administrator Access 200 30 30 51 H Resources BEM Chester ere H Telephony Ree H Data Services TEST BCM50 R6 H E Applications een ee op op EA ki ki Ch q 200 30 30 80 bk N imt i ee User ID nnadmin Telset user ID 738662 Last successful login 2010 07 01 09 42 8 NN40011 007 Issue 1 2 BCM Rls 6 0 Telephony Services 8 Select the Configuration tab open up the Telephony tree EI patente OT re DICH Administrator Access H 0 Resources he elen OTI DL Sets Ces Lines Scheduled Services MS Dialing Plan Ring Groups CO Call Security Hospitality 9 Call Detail Recording DA Data Services NN40011 007 Issue 1 2 BCM Rls 6 0 9 Telephony Services Flow Chart The flow chart below shows a recommended programming order for Telephony Services WARNING BCM450 Before commencing any Telephony programming ensure that the private and public DN lengths have been set as required Changing the DN lengths at a later date will erase any related programming This should have been performed during the BCM450 initialisation process refer to the Configuring the Received Number Lengths section of the System Start Up Guide For BCM50 systems refer to the Setting the Received Digit Length section of this guide as this process may not have been pe
93. ormat HHMM i e 1400 2 p m HH 0 to 23 MM 0 to 59 Desk lt up to six digits gt Enter the password that will be required to access all password the Hospitality administrative features Security We strongly recommend that you change the default password and frequently change the desk password to prevent unauthorized entry Default password 4677 HOSP Room lt up to six digits gt Set the password that will allow access to the Room condition condition feature F876 password No Default password 4677 HOSP Call Restrictions Configuration Administration Hospitality __ Administrator Access General F EE Administration Wake Up Call Settings C Global Settings Service change time foo 00 00 D Attempts k D Desk password a677 Retry interwal f sl Scheduled Services Room condition password Alarm duration fs D Cell Restrictions Expired Wake Up Call Settings Call Detail Recording Vacant filter C Data Services Applications Basic fitter Motity DN Mig filter Use tone E Full filter Field Values Description O Z o O Enter a code that indicates which calls are allowed when a room is empty i e 911 Enter a code that indicates which calls are allowed for a basic room phone i e 911 and internal calls only Mid filter lt two digit code gt Enter a code that indicates which calls are allowed for a phone with mid service i e 911 internal calls
94. ospitality d Hunt Groups d Call Detail Recording La Call Recording DO Data Services D C Applications NN40011 007 Issue 1 2 BCM Ris 6 0 23 Telephony Services 2 Click on Add Enter up to three digits for the routing code 001 999 and click OK 3 Click on the route you have just created Select a pool to use in Use Pool drop down e g Bloch Dialing Plan Routing Routes Destination Codes Second Dial Tone Routes External Number Use Pool Ww A 000 DN Type MJA 2ublic Unknown 4 Select the Service Type option and set the Service Type as required Dialing Plan Routing Routes Destination Codes Second Dial Tone Routes External Number OO A 000 NIA N A Public Unknown N A A Bl Public Unknown Overlap 24 NN40011 007 Issue 1 2 BCM Rls 6 0 Telephony Services 5 For this example we will have to enter part of the desired number string in the External number field so that it is passed on to the exchange Dialing Plan Routing Routes Destination Codes Second Dial Tone Routes 000 AA MIA 001 A Public Unknown N A 002 40161235 BlocB Public Unknown Overlap 6 Click on the Destination Codes tab and click on Add Dialing Plan Routing Routes Destination Codes Second Dial Tone Destination Codes Destination Code Normal Route Absorbed Length Note Destination code 9 is automatically assigned against r
95. ot selected in the DN record you want to use for the doorphone Business None For outgoing CLID purposes Determine which of the Name Business Name 1 Business Names configured in Telephony Global 5 Settings Feature Settings this set will send If set to None no Business Name will be sent Note Only some line types regions network configurations will support this feature Long Name 0 15 characters For outgoing CLID purposes The Long Name can be sent with the Business Name if configured over the network Note For the Long Name to be sent the Send Long Name checkbox should be ticked Note The maximum number of characters that can be sent is 15 This is the total of Business Name Long Name Name the selected Business Name for outgoing calls Call log Log all calls select how you want the telephone to handle logging options No auto logging Calls No one answered Log all calls All calls are noted in the call log Unanswered by me No auto logging No calls are automatically logged No one answered Unanswered calls are not logged Unanswered by me Unanswered calls are not logged Available log Read Only This setting indicates the total amount of space space available for call logging on the system Reset Call Log lt button gt This button resets the password for the call log if Password users forget their password NN40011 007 Issue 1 2 BCM Ris 6 0 51 Telephony Services Active Sets Capabilities
96. ou want the Number 24 digits gt assigned telephone to use The external number is a digit or group of digits that get inserted in front of your dialled digits If all the required numbers are defined in the destination code dial string this box can be left empty Optional dial string entries P 1 5 second pause counts as one digit in the dialling string F78 telset DT wait for dial tone counts as two digits in the dialling string F804 telset Use Pool Pool A to Pool O Select a line pool for the route or Boch to BlocF DN Type Public This setting tells the system what type of line protocol the route uses to Private process the dial string Local MCDN private networks Local National and Special are special Subscriber designators used to route calls from Meridian 1 systems through BCM 26 NN40011 007 Issue 1 2 BCM Rls 6 0 Telephony Services Attribute Value Description S O National systems out to the public network The codes for these settings are Special defined under Telephony gt Dialling plan gt General gt Private Networks International tab When the BCM receives outgoing calls from the Meridian 1 it recognizes the call type and appends the appropriate access code to the Meridian dial string This code then matches to a route that uses the same DN type passing the call along either to another node the route would have the same DN he or to the public network the route would have a ing on the ro
97. ou want to see the extension number ID and name of the telephone you call on your display The Auto called ID set for target lines is the same telephone that has appearance on that target line Active Sets Capabilities amp Preferences Capabilities Tab Task Navigation Panel Active Sets Configuration Administration Welcome Line Access Capabilities and Preferences Restrictions JC System GEEEEREEEEP SERIE GEEEPEEEEEEREPEEEET eae E Administrator Access Prime Line Intercom Keys Control Set JC Resources Ve Telephony 2 221 Name H E Global Settings 2 221 Name DE Sets 2 221 Name 98 Templates d 271 Name o PER NJA 221 Name 3 e Active Application DN a Ss Name eo Inactive DNs 2 221 Name of All DNs 435 Analog 435 UC N A 221 Name H E Lines 436 Analog 436 Ic N A 221 Name o Laii 437 Analog 437 UC NJA 221 Name 438 Analog 438 UC MJA 22 Name 9 Scheduled Services H 6 Dialing Plan Ring Groups GL Call Security Copy Paste Hospitality Details For DN 221 H Hunt Groups a Call Detail Recording Capabilities SwCA Call Group Preferences Button Programming Table Button Programming User Speed Dial Data Services JE Applications EES Auto D HF answerback W Allow redirect ZEN DND on Busy I Redirect ring M ickup grou ee ee Paging jw Receive short tones Page zone fi Auto hold For incoming page Silent monitor supervisor Jh Direct dial
98. oute 000 To use destination code 9 against another route e g 001 it may be necessary to delete destination code 9 add it again and then assign route 001 7 In this example we shall use destination code 82 Click OK NN40011 007 Issue 1 2 BCM Rls 6 0 25 Telephony Services 8 Select the destination code you have just created e g 82 and click on a Normal Route field for the destination code you have created Type in the route to use e g 002 and state how many digits of the destination code to absorb Dialing Plan Routing Routes Destination Codes Second Dial Tone Destination Codes Destination Code Normal Route Absorbed Length ER D3 All z no 9 In this example we only want to absorb 1 digit i e 8 so that the 2 can be passed with the other digits in the External Number field Therefore entering 82013 on a handset results in 0161 235 2013 being dialed Note The destination codes must not conflict with the following park prefix external code direct dial digit Auto DN DISA DN Private access code line pool codes telephone DN hunt group DN target line received digits other routing codes Routing Definitions Routes Tab Dialing Plan Routing Routes Destination Codes Second Dial Tone Routes External Number DN Type Service Type A oe A te dd NA KI Attribute Value Description Cd External lt a maximum of Enter the external or dial out number for the route y
99. ow users to dial out a number with fewer button presses than dialling out the entire dial string Active Sets Line Access Capabilities and Preterences Restrictions Prime Line Intercom Keys Control Set First Display Auto Called ID Details for Oh 221 Capabilities JACA Call Group Preferences Button Programming Table Button Programming 8 User Speed Dial User Speed Dial Numbers A Add User Speed Dial X Speed Dial Number 71 94 zal Oh cancel Number number entered in the External field External Number lt external phone Enter the number the telephone will number gt automatically dial when the user speed dial code is entered Remember to include the access codes for the route you choose i e 9 Use prime line Select the route you want the dialled number to Use routing table take out of your system Note If you choose prime line a prime line must be assigned to the telephone where the code is entered Active Sets Restrictions Tab Restriction Filters should be added to schedule settings Restriction Filters should be configured before changing the default values and require careful planning and application See the Programming Restrictions section of this guide for further information Active Sets Line Access Capabilities and Preferences Restrictions NN40011 007 Issue 1 2 BCM RIs 6 0 55 Telephony Services Setting Values Description O Z o S DN ReadOnly o O Model
100. provide a more specific description of the telephone such as the last name of the user or the location or the actual extension number if it is different than the DN number This number indicates the port number that this device is connected to if the device is active or which port the device would connect to if the device is currently inactive This field is not available or not shown for Companion and ISDN and DECT device records Define the originating line identification number OLI which appears on the telephone across a private network being called from this telephone Define the originating line identification number OLI which appears on the telephone across a public network being called from this telephone Fwd no answer to Forward Delay Fwd Busy Fwd All See Call Forwards Settings section of this guide Call Forward Settings Configure Call Forward options required for the extension Active Sets Line Access Capabilities and Preferences Restrictions oN s Modei Name Port T7316E ai 231 1001 Priv OLI Pub OLI Fwd No Answer Fwd Delay Fwd Busy Fwd All nn 230 00 253 1140E 2004 2007 2050 221x 253 165253 254 1210 254 0173 254 254 Le 1110 2001 2 255 0166 255 255 Lee 1140E 2004 2007 2050 221x 256 0174 256 256 257 1140E 2004 2007 2050 221x 257 0167 257 257 435 Analog 435 5201 435 435 436 Analog 436 5202 436 436 437 Analog 437 520 437 437 438 Analog 438 5
101. r Ei Attribute Assign Target lines Begin line number EC Endline number 134 DN begin value 241 8 Click OK to assign the Target Lines NN40011 007 Issue 1 2 BCM RIs 6 0 95 Telephony Services 7 Select the Target Line and click on the Assigned DNs tab in the lower pane to view the Target Line assignments per line basis Target Lines 125 arget line Line 125 621 Public p arget line Line 126 621 Public arget line Line 127 621 Public ne Line 128 621 Public Line 129 621 Public Mm OF Oh Oh Ray Appr Sim 621 Appr amp Ring 1 E Renumbering Received Numbers The Renumber feature provides a quick and convenient method of assigning ranges of public and private received numbers to Target Lines Use the following procedure to assign received numbers to Target Lines using the Renumber feature 1 Launch Element Manager and connect to the BCM 2 In the Configuration tab open the Telephony folder followed by Lines and click on Target Lines The following process could be performed in Active Physical Lines Active VoIP Lines Inactive Lines and All Lines but as this process only relates to Target Lines it is recommended to perform this from the Target Lines section Task Navigation Panel Configuration Administration eo Welcome DCH System gp EEr ET z e DACH Administrator Access 175 Target Line 136 621 H E Resources 127 Target ine Linei27 621 DCH Telephony 17
102. r BRI trunks to map to target lines the received number should be the same as the Network DN supplied by your service provider The call will be directed to the prime telephone for the incoming line if the Network DN is not used Distinct ring None Choose the distinctive ring pattern that you want to Pattern 2 assign to the line This allows you to provide selective Pattern 3 service to calls with differing answer priorities Pattern 4 When more than one line with the distinct ring settings rings at a telephone the line with the highest priority will ring first e Pattern 4 has the highest ring priority e Pattern 3 has second highest ring priority e Pattern 2 has third highest ring priority e None has the lowest ring priority By default all telephones and lines are set to None NN40011 007 Issue 1 2 BCM Ris 6 0 15 Telephony Services Lines Properties Tab The line properties that appear here are dependent on the lines to be configured Task Navigation Panel Configuration Administration p Welcome DACH System H E Administrator Access DACH Resources EE Telephony DE Global Settings All Lines Prime Get Control Set Trunk Type WER BRI 574 MEM Line0 94 221 Public 221 MA BRI 5T4 MEM LineO95 221 Public NJA BRI 5T4 MEM Line096 221 Public NJA ERI 5T4 MEM LineO9 221 Public NJA BRI 5T4 MEM Linegsg Public NJA ER sets 11180 Loop Public NJA B imes Win Loop Linei
103. r of seconds before the Held line Immediate reminder feature begins at a telephone that has an external call on hold Directed lt Checkbox gt Allows you to answer any calls by specifying the ringing pickup telephone internal number Directed pickup is useful when not all the telephones have the same lines but you want to allow co workers to answer a call on any external line from their telephones Note Do not confuse Directed pickup with the Group pickup feature Group pickup allow you to answer a call at any telephone within a specific group without specifying the internal number of the ringing telephone lt Checkbox gt Defines whether a tone sounds before a page begins Alarm set None Allows you to assign a telephone on which alarm DN lt number gt messages appear when a problem has been detected in Set relocation lt Checkbox gt Allows you to move any telephone to a new location without losing the directory number autodial settings personal speed dial codes and any programming for that telephone Activate Set relocation after you do the set installation and programming for more flexibility in testing equipment If you deactivate Set relocation while moving a set the internal number and programming data remain with the physical port on Business Communications Manager When you connect the set somewhere else it does not receive the original programming Change this attribute to N once the set has been moved the sys
104. r that the Normal schedule is used only if no other schedules apply It may be necessary create and rename a schedule to something more meaningful for example Day To do this in Element Manager open the Telephony folder and Scheduled Services and double click the schedule you wish to rename in the screenshot schedule 4 has been called Day Task Navigation Panel Scheduled Services Configuration administration n Welcome DL System H E Administrator Access DLC Resources ELE Telephony o E E Global Settings Schedules Schedule Details For Schedule Day FaaaaaaAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA Schedule Times Start Time Stop Time D Sets DCH Lines 00 00 i Loops 00 00 day 00 00 DU OU Thursday 00 00 Tuesday 00 00 ai BScheduled Services E E Dialing Plan a Ring Groups E E Call Security d Hospitality Hunt Groups 9 Call Detail Recording 9 Call Recording H E Data Services LACH Applications Services Service control password Schedule Routing Svc Overflow Ringing Sve Day OFF IT Manual Evening OFF IT Manual Lunch OFF IT Manual 2 Now you will need to alter the times relating to that schedule Still in Scheduled Services select and enter the Schedule times for each of the corresponding days i e Monday Tuesday and so on If the service is to apply over a 24 hour period then choose 0
105. ration Welcome Line Access Capabilities and Preferences Restrictions JH System JC Administrator Access ep C Resources S S Telephony Gen eve z H E Global Settings Wie eier E de i LES Sets LIFQE2004 2007 2050 221x 253 UC d 221 8 Templates 1210 254 UC 2 271 Ee o 1110 2001 2033 255 UC NJA 221 Active Application DN sen eier ag Ic 2 221 A eden ae 1140E 2004 2007 2050 221x 257 IjC 2 271 ji ae Analog 435 UC N A 271 ele Lines Analog 436 UC NJA 221 Loops Analog 437 UC N A 271 Analog 438 UC NJA 221 OR Scheduled Services H E Dialing Plan Copy Paste OR Ring Groups LO Call Security Hospitality Details For DN 221 OW Hurt Groups i Call Recording Capabilities SWCA Call Group Preferences Button Programming Table Button Programmir 0 Data Services User Speed Dial Numbers 5 Applications Speed Dial Number External Number Facility 7i 901244685562 Lise routing E Add Delete This heading allows settings such as the Prime Line number of Intercom Keys and Control Sets to be set for extensions on the BCM The settings are accessed from a number of different tabs as outlined below Active Sets oes First Display Auto Called ID MaU 3 oo Noose oe I hi n Www h Le K I Attribute Values Description O Z o o S O DN Numeric The active extensions on the system The length of which is derived from the DN length configured on the BCM M
106. rencing facility callers can establish a teleconference by calling in to a specified number at an agreed upon time For this facility to function one caller acts as the chairperson and has additional powers that include starting stopping securing and controlling the conference Any caller can participate in a conference but a BCM user must have chairperson privileges to chair control a conference MeetMe Conferencing has a special directory number DN used to access the Meet Me Conferencing feature Although you can access a conference in several ways the system administrator should notify every conferencing user of the MeetMe Conferencing DN Note For further information see separate MeetMe Conferencing Guide Active Sets Line Access al Capabilities and Preferences Restrictions T7316E T7208 M7208 E 1002 EES T 316 M 3510 Dave 1010 230 LI40E 2004 2007 2050 221x 253 0165 293 1210 Eck 0173 294 1110 2001 2033 299 0166 209 1140E 2004 2007 2050 221x 256 0174 296 LIF0E 2004 2007 2050 221x 257 0167 foe Analog 435 5201 435 Analog 436 pe ea 436 Analog 437 203 437 Analog 438 5204 438 Copy Paste Renumber Details for DN 221 Line Assignment Line Pool Access Answer Ds MeetMe Conferencing Create MeetMe Conference Bridge NN40011 007 Issue 1 2 BCM RIs 6 0 45 Telephony Services Active Sets Capabilities amp Preferences Tab Task Navigation Panel 7 z Active Sets Configuration Administ
107. rformed during the BCM50 Initialisation process Configure Lines Loops and Routes refer to the Lines and also Call Routing sections of this guide Configure System DN e refer to the Programming System DN s section of this guide Configure general settings refer to the Programming Global Settings section of this guide Configure System Speed Dials refer to the Programming System Speed Dials section of this guide Configure Hunt Groups refer to the Hunt Groups section of this guide Configure Restrictions refer to the Programming Restrictions section of this guide Configure Scheduled Services refer to the Program Scheduled Services section of this guide Configure optional features e g Hospitality refer to the Additional Configuration section of this guide 10 NN4001 1 007 Issue 1 2 BCM RIs 6 0 Telephony Services Setting the Received Digit Length Note BCM450 The public and private Received Number Lengths should have been set during the Telephony Resources configuration section of the BCM450 System Start Up process refer to the Configuring the Received Number Lengths section of the BCM450 System Start Up Guide If they are configured after the Telephony Resources configuration then any previous Received Number assignments to Target Lines may be erased Note BCM50 The Received Digit Length should be set prior to any Target Line programming Changing the Received Digit Length erases any existing rece
108. rol over the availability of the linked pages Warranty Avaya provides a limited warranty on this product Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this product while under warranty is available to Avaya customers and other parties through the Avaya Support Web site http www avaya com support Please note that if you acquired the product from an authorized reseller the warranty is provided to you by said reseller and not by Avaya Licenses THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE HTTP SUPPORT AVAY A COM LICENSEINFO ARE APPLICABLE TO ANYONE WHO DOWNLOADS USES AND OR INSTALLS AVAYA SOFTWARE PURCHASED FROM AVAYA INC ANY AVAYA AFFILIATE OR AN AUTHORIZED AVAYA RESELLER AS APPLICABLE UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA RESELLER UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED RESELLER AND AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE BY INSTALLING DOWNLOADING OR USING THE SOFTWARE OR AUTHORIZING OTHERS TO DO SO YOU ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING DOWNLOADING OR USING THE SOFTWARE HEREINAFTER REFERRED TO INTERCHANGEABL
109. s 6 0 83 Telephony Services 2 To name a schedule double click on the schedule to be named Schedule 0 is always normal and cannot be renamed Task Panel Configuration Administration Welcome D CH System Details For Schedule FALLBCK Administrator Access Resources 3 4 Telephony CO Global Settings Sets Templates Monday 00 00 00 00 00 00 Active Sets Tuesday 00 00 00 00 00 00 Active Application DNs Wedne 00 00 00 00 00 00 Inactive DNs Thursday 00 00 00 00 00 00 Al DNs Friday 00 00 00 00 00 00 Lines Saturday 00 00 00 00 00 00 gt Loops Scheduled Services H Dialing Plan Ring Groups Fh Call Security i Hospitality Services gt Hunt Groups Service control password eee Paa Schedule Routing Svc Overflow RingingSvc_ TrunkAnswer 1 ExtraDialset Data Services OC Applications Night off C Manual Iv 221 Evening off C Manual Iv 221 of Lunch off C Manual Iv 221 Of Day Off IV Manual IV 221 Of FALLBCt Off TT Manual IV 221 Of Sched 6 Off C Manual Iv 221 Of Welcome gt System Details For Schedule FALLBCK gt Administrator Access Resources 3 Telephony H Global Settings E B Sets Templates Active Sets Active Application DNs Inactive DNs Al DNs ars Gi 2 Lines Saturday 00 00 00 00 00 00 A A A H Loops Scheduled Services H O Dialing Plan
110. s number precedes a telephone number to tell the system where Cn 3TA the call needs to be routed An A in the destination code represents an any character designation The A code is a wildcard Route gt is added to the dial string Length before the system sends the dial string to the network Wild Card O Included If you enter the wild card character A at the end of a destination 9 Excluded code then the following applies Unavailable Included This number can be dialled as part of the destination code Excluded This number will not be accepted as part of a destination code string because it is already used in the system NN40011 007 Issue 1 2 BCM RIs 6 0 2 Telephony Services Attribute Value Description __ S O Unavailable This number is already defined in another destination code and cannot be used Under the Destination Codes table click Add Enter the new destination code Click OK to save the route settings On the Destination Codes table select the fields beside the route you just created and modify them as required Test the route eee ia the Destination Codes table select the destination code you want to delete In the Destination Codes pane click Delete Click OK Routing Definitions Second Dial Tone Tab PRI Lines Dialing Plan Routing Routes Destination Codes Second Dial Tone SOT Prefix List SOT Prefixes This feature provides dial tone for outgoing calls on any PRI line
111. sounds a warning tone and displays the message Expensive route The caller can then release the call to avoid using the normal route or continue with the call Tips A schedule must be active for overflow routing to be in effect Overflow routing is not available in normal mode You must create an overflow route to be used with each destination code In this way every route used with a scheduled mode that has overflow service must have an alternate route in normal service Scheduled Services Times Names and Service Control Passwords 1 When manually activated some scheduled services may require a password This is the password entered in the Service Control Password field Task Navigation Panel Disconnect from the selected network element Scheduled Services Configuration Administration Welcome H System 4 Administrator Access H O Resources 3 Telephony IC Global Settings EE Sets Templates Active Sets Active Application DNs Inactive DNs All DNs H Lines Loops Dialing Plan Ring Groups H Call Security Services Hospitality Service control password oo lt i Hunt Groups Send Schade Resting Sve ovato aooo Trukananer eaaa GC Data Services Night Off E Manual Iv 221 GC Applications Evening Off E Manual Iv 221 OF und Off L Manual Iv 221 Of Off Iv Manual Iv 221 of ALLBCI off L Manual Iv 221 OF Sched 6 Off IT Manual Iv 221 of NN40011 007 Issue 1 2 BCM RI
112. t Public Received Number Length Task Navigation Panel z Dialing Plan Public Network Configuration administration eo Welcome Public Network Settings D H System DLC Administrator Access Public Received number length je Public network dialing plan Public Unknown D SR dese Public Auto DN Public network code elephony ED Global Settings Public DISA DN EHE Sets EH Lines Loops Scheduled Services ELE Dialing Plan poi 2 ven General Public Network DN Lengths DN Length 0 11 Code Prefix ID Length vee Private Network Line Pools d Routing 9 Ring Groups AGS Call Security Lf Hospitality Hunk Groups i all Detail D arnrdinn 2 From the drop down list set the Public Received Number length as required 3 If your BCM will be configured for use in a private network select the Private Network option 4 Again configure the Private Received number length as required Task Navigation Panel ae es l Dialing Plan Private Network Configuration Administration ol Welcome DL System H E Administrator Access DJ Resources Private Network Settings Private Received number length Private Auto DN Undefined gt H Telephony JC Global Settings ech dade DL Sets Private access code DI Lines 9 Loaps MECON ane Local access code aval es General National access code Special access cod
113. t the routing tables If the number you dial starts with a destination code the system uses the line pool and dials out digits specified by the route assigned to that destination code and then dials the rest of the number that you dialed Routing service replaces a number of manual tasks including e entering a line pool code e dialing an access code for a long distance carrier e deciding which line pool to use according to the time and day The following example shows how to build a route to a remote office site The objective is to access any DN extension at the remote site by dialing a minimum of digits The remote site has a 4 digit DN DDI length and the start DN is 2000 The main telephone number for the remote site is 0161 235 2000 Using the following example it will be possible to dial any DN at the remote site by dialing 82xxx where xxx is any DN DDI number 1 From the Configuration tab select Telephony and then Dialing Plan Click on Routing Task Navigation Panel Dialing Plan Routing Configuration Administration 8 Welcome Routes Destination Codes Second Dial Tone SCH System Routes DCH Administrator Access H Resources foo A External Number ELE Telephony D Global Settings BE Sets EE Lines i Loops Scheduled Services ELE Dialing Plan sf General 9 Public Network 9 Private Network 7 Line Pools Routing Lf Ring Groups o EHE Call Security Le H
114. target line A received number cannot be the same as or be the start digits of a line pool access code a routing code the DISA DN or the Auto DN lf you are configuring auto answer BRI trunks to map to target lines the received number should be the same as the Network DN supplied by your service provider The call will be directed to the prime telephone for the incoming line if the Network DN is not used Active Sets Line Access Line Pool Access Tab The Line Pool Access tab allows you to define the line pools that the telephone will be able to access These shared pools of lines allow many users to use fewer lines for connections where dedicated lines are not practical or not desirable If all lines in the pool are taken the user receives a busy signal To assign a Line Pool to an Extension 1 Click the telephone DN to which you want to assign a line pool 2 Click on the Line Pool Access tab 3 Click the Add button 42 NN4001 1 007 Issue 1 2 BCM RIs 6 0 Telephony Services 4 Enter a line pool identifier lt Digital Pool A to O gt or VOIP amp PRI lt Block A to Block F gt _ooac ode A Add Line Pool Line pool BlocB 5 Click the OK button 6 The line pool identifier appears under the Line Pool Access tab Active Sets Line Access Answer DNs Tab You can program a telephone to provide automatic call alerting and call answering for other telephones in the system The DNs of the other telephones
115. tem Message reply lt Checkbox gt The Message reply enhancement feature allows you to enhancement automatically deactivate the message waiting indicator on analogue telephones connected to an Analogue Station Media Bay Module ASM if the reply call from the analogue telephone to the direct dial telephone is answered It does not matter where the call is answered from by the user This feature also functions if the user invokes the Call pickup feature to answer the reply call from the analogue set It does not however work with the Retrieve parked Alarms are recorded in the Windows NT event log call feature Ans key Basic Enhanced or Extended There are up to eight answer keys that you can assign to a set The Answer key setting in Feature settings window allows you to determine what types of calls alert at the telephone Answer key changes do not apply to portables Force auto spd lt Checkbox gt This feature allows you to determine if Auto and Speed dial over dial codes can be transmitted during an active call This ic conf feature works during either a one to one call or during a conference call If set to N When the user presses a key for a speed dial the current call will automatically be put on Hold and the second call will be dialed If set to Y When the user presses an auto dial or speed dial key the system dials out the number while 58 NN4001 1 007 Issue 1 2 BCM RIs 6 0 Telephony Services At
116. th the lowest available number When the call is retrieved it remains assigned to the SWCA key The key is freed when the call is terminated Include I C calls when auto associating Y or N Decide if you want intercom calls to automatically park on SWCA keys If you choose Y yes Associate SWCA key to call must be set to Automatically Life of call for this feature to work When the user makes a call using the intercom button the call automatically associates with a free SWCA key and remains assigned for the duration of the call If you choose N no the user must manually assign an intercom call to a SWCA key The call will otherwise behave by the rules of the choice made for Associate SWCA key to call Invoke SWCA Choose whether calls that are put on hold will automatically assign to a SWCA parking by Hold Y key or N Yes When the user presses Hold the system attempts to re park the call on the current SWCA key assigned to the call or on a free SWCA key programmed on the telephone If no SWCA is currently associated with the call Automatically life of call is not turned on and there is no free SWCA key to assign to the call the call remains on Hold on the line it came in on Note In this case the call is not available to other telephones in the group until it can be assigned to a SWCA key or unless they have the same line appearance as the held call No There is no interaction with SWCA keys The call remains on Hold on the line
117. ting Modules that have been configured like this will be referred to as eCAPs and eKIMs eCaps and eKIMs can access monitor lines in addition to extensions Configuring CAP KIM assignment 1 Ensure that the telephone you want to use for a CAP station is configured and working 2 Ensure that the CAP KIM module has been installed on the appropriate telephone Note The latest version of the i2050 software phone supports a software KEM which can also be configured as an eKEM via this process 68 NN40011 007 Issue 1 2 BCM RIs 6 0 Telephony Services 3 In the Element Manager open the Telephony folder followed by Global Settings and select Cap Assignment 4 The CAP window appears Task Navigation Panel z S CAP Assignment Configuration administration fi Welcome CAP Assignment Fly System D C Administrator Access H E Resources ELE Telephony 3 3 Be Global Settings 4 en Feature Settings 5 6 Advanced Feature Settings oi IP Terminal Features oi DMC Feature List A System Speed Dial g a t d CLC Set ii SS Templates 17 A Active Sets Active Application DNs me Inactive DNs ol All DNs H E Lines d Loops 5 Type the DN in the Set DN field for the telephones that you want to designate as a CAP station 6 Click on the next CAP KIM to add another CAP station or click elsewhere on the navigation tree to save the setting NN40011 007 Issue 1 2 BCM Rls 6
118. to all restrictions Disabling Link at CO prevents a Link signal from resetting the BCM restrictions in cases where the host exchange does not provide an alternative line Link time Loop analog Link at CO is enabled only The duration of the on hook signal sent when the user time activates the Link feature Dial tone Loop analog This field tells the system to either detect a dial tone before detect only sending the dial string or to wait a period of time and then delay Detect send the dial string Lines Preferences Tab The following example shows the options available for a PRI line Task Navigation Panel Active Physical Lines Configuration Administration Welcome Name Controlset_ __Line Type __ Prime Set Pub Received H System Line085 221 Pool BlocC 221 A N A CH Administrator Access Line086 221 Pool BlocC 221 A NJA Resources PR Line087 221 Pool BlocC 221 A IJA 5 Telephony PF Line088 221 Pool BlocC 221 A NIA DEA Global Settings DCH Sets PRI Line090 221 Pool BlocC 221 WA N A EHC Lines BRI ST4 MBM Line091 221 Pool BlocB 221 A NJA a BActive Physical Lines BRI ST4 MBM Line092 221 Pool BlocB 221 Active VoIP Lines BRI ST4 MBM Line093 221 Pool BlocB 221 Target Lines T4 M Line094 221 Pool BlocB 221 Inactive Lines Line095 221 Pool BlocB 221 A N A All Lines ST4 MBM Line096 221 Pool BlocB 221 A N A Loops ST4 MBM Line097 221 Pool BlocB 221 A 9 Scheduled S
119. tribute Value Description enen maintaining the current cal sisi EE CLI 30 read only This setting indicates the maximum number of telephones per Line that will display CLID simultaneously for an incoming call Timer Settings The Timers section allows configuration of settings such as Camp Timeout Park Timeout Page Timeout and Transfer Callback Timeout Force auto spd dial over icfconf Maximum CLI per line E Alarm set Timers Camp timeout sec Jac Transfer callback timeout After d rings e Fark timeout sec Jag Host delay me 1 fipop Network callback Jon Page timeout tsec fian Note The recommended setting for Transfer Callback if using Contact Center is 4 Note The Transfer Call Back option can be turned off Attribute Values Description _ _ O O o Camp timeout 30 45 60 Allows you to assign the number of seconds before 90 120 150 or an unanswered camped call returns to the telephone 180 seconds that camped the call Park timeout 30 45 60 90 Allows you to assign the number of seconds before a 120 150 180 parked call on an external line returns to the 300 or 600 originating telephone seconds Page timeout 15 30 60 120 Defines the period of time after which the paging 180 300 600 feature automatically disconnects 2700 seconds Transfer call Off 3 4 5 6 or Allows you to specify the number of rings before a back timeout 12 call back occurs on a tra
120. uage Languages Choose the language for the telephone display displayed are prompts based on telephone capabilities and system software Dialling Standard dial Select how you want the telephone to handle options pre dial information you dial into it automatic dial Standard Pick up the receiver and dial Pre dial Dial the numbers then pick up the receiver to allow the telephone to dial the number Automatic dial Use for devices like fax machines where you want the number to dial out without external cues Ring type i E 3 Select a ring pattern for the set Default is 1 Warning If you assign a distinctive ring pattern to a telephone and that distinctive ring pattern has already been assigned to a line all lines with that ring pattern will be reset to None If you assign a distinctive ring pattern to a line and that distinctive ring pattern has already been assigned to a telephone all telephones with that ring pattern will be reset to pattern 1 Distinct rings read only This read only field indicates the distinct ring patterns in use are currently in effect if any on any lines telephones or Hunt groups on the system 50 NN4001 1 007 Issue 1 2 BCM RIs 6 0 Telephony Services Attribute Values Description Aux ringer lt checkbox gt Determine whether an auxiliary ringer if installed rings for incoming calls at this telephone Digital Doorphone note Before you install the hardware ensure this is setting is n
121. ust be configured T Loops only for each BRI loop SPID Digits lt digits gt NA only Supplied by your service provider System running with T Loops only North American country profiles support additional BRI services offered by ISDN service providers and defined by network service profile identifiers SPID The SPID allows you to enter a network connection that provides a path for voice or data services SPID Number 1 NA BRI loops can support two B channels The SPID may be the of B Channels 2 same or different for the channels T Loops only Enable D lt check box gt This panel enables you to configure D Packet Service to T loops Packet You must have both T loops and S loops configured on the same module to allow this feature Enable this service only if you are installing devices that require this type of service Service T Loops only Associated lt X01 X04 gt Shows the associated S Loop loop T Loops only TEI lt digits gt These entries identify up to eight terminal identifiers for the devices assigned to the S loops Your BRI service provider supplies these numbers if they are required 22 NN4001 1 007 Issue 1 2 BCM RIs 6 0 Telephony Services Call Routing Call Routing decides what path an outgoing call takes using the digits that are dialed It is sometimes called Automatic Route Selection ARS When you select an internal line and dial the system checks the numbers you enter agains
122. uting information Type None service Outgoing call display If you have the trunks set up to send called number information and the DN type is set to anything except Private the system sends the Public OLI number you specified under line programming If the DN type is set to Private the system sends the Private OLI number Line Access tab Add Under the routes table click Add Enter a route number in the dialog box Click OK to save the new route On the routes table select the route you want to delete In the Routes panel click Delete Click OK Modifying Warning Modifying some route settings may result in dropped calls Ensure that you routes modify the destination codes Absorbed Length setting if required if you add or change the External Number entry Changing the Use Pool or DN Types Service Types values will result in dropped calls if the lines in the line pool do not support the DN Service Type selected On the routes table select the route you want to change Click the field you want to change for that route and enter the new value Press Tab on your keyboard to save the change Routing Definitions Destination Codes Tab Dialing Plan Routing Routes Destination Codes Second Dial Tone Destination Codes SEN Code Normal Route Absorbed Length Wild Card U E E E HE E FE EE EE E E E E E E E E E Add Delete Attribute Value Description S Destination lt max 12 digits gt Thi
123. y Hunt Groups Call Detail Recording Data Services Applications PPPrPrrrryrprs Appr amp Ring 362 Appr amp Ring 1 E E 222 NN40011 007 Issue 1 2 BCM RIs 6 0 67 Telephony Services 6 CLID Match Length This determines how many digits of the dialed number and the system speed dial must match before a name is displayed Task Navigation Panel Configuration Administration fH JC Administrator Access 4 Resources E Telephony D O Global Settings Bh Feature Settings be Advanced Feature Settings IP Terminal Features SS Sch DMC Feature List WW spe ES CAP aaa a D Sets Limitations e Due to system resource limitations only 30 telephones can have the Caller ID Set field enabled for any given line e lf the incoming number only partially matches the CLID match length no name displays e lf the number matches more than one speed dial which have different names the telephone displays the name of the first match e ISDN devices do not support the alpha tagging feature CAP KIM Assignment A CAP Central Access Point station acts as a central answering and monitoring point for a group or a business You can configure lines and quick dial numbers that allow the person at this station to monitor and answer call traffic into the group You can configure a total of 12 CAP stations on a BCM50 or 24 on a BCM450 using the CAP KIM assignment set
124. y Terms that apply to them is available on the Avaya Support Web site http support avaya com Copyright Trademarks The trademarks logos and service marks Marks displayed in this site the documentation s and product s provided by Avaya are the registered or unregistered Marks of Avaya its affiliates or other third parties Users are not permitted to use such Marks without prior written consent from Avaya or such third party which may own the Mark Nothing contained in this site the documentation s and product s should be construed as granting by implication estoppel or otherwise any license or right in and to the Marks without the express written permission of Avaya or the applicable third party Avaya is a registered trademark of Avaya Inc All non Avaya trademarks are the property of their respective owners 2 NN40011 007 Issue 1 2 BCM RIs 6 0 Telephony Services Downloading documents For the most current versions of documentation see the Avaya Support Web site http www avaya com support Contact Avaya Support Avaya provides a telephone number for you to use to report problems or to ask questions about your product The support telephone number is 1 800 242 2121 in the United States For additional support telephone numbers see the Avaya Web site http www avaya com support Copyright 2010 ITEL All Rights Reserved The copyright in the material belongs to ITEL and no part of the material may be reproduced in any

Avaya Telephony Services BCM Rls 6.0 User's Manual

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