Avaya 11xx/12xx User's Manual
Contents
1. Graphite w Eng Keys w o PS NTYSO5BCE6 NO132705 IP Phone 1140E Graphite w Eng Keys w o PS ROHS NTYSO5BCGSE6 N0132706 IP Phone 1140E Graphite w Eng Keys w o PS GSA NTYSO5CAE6 NO142353 IP Phone 1140E SIP Graphite w Icon Keys w o PS RoHS NTYSO5DAE6 N0O142354 IP Phone 1140E SIP Graphite w Eng Keys w o PS RoHS 1120E and 1140E IP Deskphones with PEC codes later than those in the table above will not show this behavior That is 1120E with PEC Codes with D in them NTYSO3ADE6 NTYSO3BDE6 or higher where this character in the PEC Code is D E F or beyond will not show this behavior Similarly 1140E PEC Codes NTYSO5AEE6 NTYSO5BEE6 NTYSO5BEGS or above will not show this issue The Figure below provides an explanation of where to identify the PEC and Hardware CPC Code Serial Number Manufacturing date yyyyimmidd and week M yyyyww 2D Barcode e9 of 14 PEC Code MAC Address Issued Hardware Release number Avaya 1100 and 1200 Deskphone SIP Release 4 4 Readme Release Number on the white product label located on the back of the IP Deskphone The following Product Advisements are related to known product behavior related to network conditions hardware and accessories IP Deskphone s performance will be diminished during broadcast storms applies to all the I P Deskphones By default network traffic to the IP Deskphone will be accepted based on the packet s destination MAC2. Server Unreachable Support for DHCPv6 DECLINE message Applicable to non Aura systems as Aura currently doesn t support I Pv6 endpoints Removed Features in SIP 4 4 Issued 11 October 2013 Copyright Avaya 2013 All rights reserved Page 4 of 14 Avaya 1100 and 1200 Deskphone SIP Release 4 4 Readme Avaya 1100 and 1200 Deskphone SIP Release 4 4 removes the following functionality Removed with this release NONE Copyright Avaya 2013 All rights reserved Issued 11 October 2013 Page 5 of 14 Avaya 1100 and 1200 Deskphone SIP Release 4 4 Readme SIP 4 4 Package Content The SIP Software Release 4 4 package contains all the files necessary to upgrade Avaya new or previously installed Avaya 1120E 1140E 1165E 1220 and 1230 IP Deskphones to the SIP Software Release 4 4 Language files are available on the Avaya Support portal and include some translation additions and improvements Language files are used for localization of IP Deskphones and need to be updated separate from the SIP Software upgrade The Language files are downloaded to the IP Deskphone via the Provisioning file Up to five language files can be downloaded to the IP Deskphones More details can be found in NN43170 600 SIP Software for Avaya 1100 Series IP Deskphones Administration Guide and the NN43170 601 SIP Software for Avaya 1200 Series IP Deskphones After a language file is downloaded to the IP Deskphone the end user can change the languag
3. address The phone will therefore accept in addition to all unicast packets sent to the phones MAC address all broadcast and multicast packets as well If the network environment results in a high amount of broadcast or multicast traffic the IP Deskphone s performance may be impacted If Voice 802 1Q is enabled on the phone the phone can then be provisioned to filter some or all of the broadcast or multicast traffic If VLAN Filter is enabled packets will be accepted by the phone based on the packet s destination MAC address as well as the packet s VLAN tag Untagged packets and packets with a VLAN tag different from the Voice VLAN ID will be prevented from reaching the phone This will protect the voice application from excessive traffic sent to the broadcast address or to the multicast addresses But please be aware if VLAN filtering is enabled on the phone one must ensure that voice packets are tagged with the appropriate VLAN ID as they exit the network switch or else the packets will be dropped by the filter Throughput may be slow for large file transfers on conversions from GigE to LOOMbit applies to the 1120E 1140E and 1165E IP Deskphones In networks in which a PC is connected to the IP Deskphone s PC port and the PC s NIC speed is LOOMbit but the network speed is at GigE large file transfers to the PC can take quite a long time This is an issue with large file transfers only Due to the speed mismatch betwee
4. faster debugging as config of a customer s phone can be easily converted into a config file for duplicating problems Output can be directly copied to another phone s cfg file Displayed names match dev config file parameter names Output now matches device config file format Previously missing parameters now listed Detailed server profile information shown Passwords replaced by Domain related info grouped and separated by comments Server Profile Auto Login Parameters Improved Directory Search User can now have different auto login per server Auto login parameters processed from Server Profiles Search of Directory is now case insensitive Displayed entries based on user input characters gt Applies to Name and 1 Character search methods Name and 1 Character search now on 1200 phones Added to existing index search gt Provides same search options on both 1100 and 1200 Improved Security Debug port requires password entry to enable Reduces unauthorized access to debug port and thus network Port mirroring can be disabled via provisioning Prevents enabling even when the menu password is known Reduces unauthorized access to network BootC HTTPS Support Enables secure FW download in BootC gt BootC used to download app when available memory exceeded Download can now use HTTPS in such cases IPv6 Enhancements v v v v IPv4 IPv6 Redirect Scenario Support Improved DHCPv4 DHCPv6
5. tones images etc must not exceed a total of 500kB There may be not enough space in the file system for other data e g phone logs language files user preferences address books Inbox Outbox etc Potential for multiple reboots when upgrading earlier vintages of 1120E and 1140E IP Deskphones Some earlier vintages of 1120E and 1140E IP Deskphones may go through a number of reboots before the SIP Software Release 4 4 upgrade is installed due to a different memory configuration on these earlier models See the chart below for vintages of 1120E and 1140E IP Deskphones that may exhibit this behavior Not that this has changed from a previous communication where the earlier vintages of the 1120E and 1140E IP Deskphones noted below were said to be not supported at all IP Phone 1120E NTYSO3AC NO132697 IP Phone 1120E Graphite w Icon Keys w o PS NTYSO3ACE6 NO132699 IP Phone 1120E Graphite w Icon Keys w o PS ROHS NTYSO3BC N0132698 IP Phone 1120E Graphite w Eng Keys w o PS NTYSO3BCE6 NO132700 IP Phone 1120E Graphite w Eng Keys w o PS ROHS NTYSO3BCGSE6 N0132701 IP Phone 1120E Graphite w Eng Keys w o PS GSA NTYSO3CAE6 NO142351 IP Phone 1120E SIP Graphite w Icon Keys w o PS RoHS NTYSO3DAE6 N0142352 IP Phone 1120E SIP Graphite w Eng Keys w o PS RoHS IP Phone 1140E NTYSO5AC NO132702 IP Phone 1140E Graphite w Icon Keys w o PS NTYSO5ACE6 NO132704 IP Phone 1140E Graphite w Icon Keys w o PS ROHS NTYSO5BC N0132703 IP Phone 1140E
6. 00 presence status shows up on 96x1 IP Deskphones when the 1100 1200 IP Deskphones are in idle state Busy On the Phone and Away activities are correctly displayed Making a call as the phone does failback from S2 to S1 may cause a phone reboot An intermittent occurance of the phone rebooting if a call is started just when S1 comes up and the phone does failback has been seen IPCLIENTS 11615 Existing Issues in SIP 4 3 or previous releases found in SIP 4 4 testing Product Advisements for SIP Software Release 4 3 SP1 and earlier The following is a list of Product Advisements or notes associated with SIP Software Release 4 3 Service Pack 1 or earlier Some advisements remain from previous releases of software whereas other advisements reflect new or changed behavior found or introduced with SIP Software Release 4 4 Copyright Avaya 2013 All rights reserved Issued 11 October 2013 Page 8 of 14 Avaya 1100 and 1200 Deskphone SIP Release 4 4 Readme Feature interaction issue between local phone 3 way conferencing and putting users on hold Putting user on hold while in the local phone 3 way conference may cause Music on hold to play If using SRTP with SRTP_CIPHER_2 AES CM_128 HMAC_SHA1 80 the Originator can not hold a call Workaround either do not use SRTP or configure the SRTP to use SRTP_CIPHER_2 AES_CM_128 HMAC_SHA1_ 32 Tracking with CM ticket defsw131455 Limitations to User Data memory usage User data such as custom ring
7. 2318 IPCLIENTS SR 1 4239662318 11x0 SIP Phone locks up and becomes non 11332 responsive to key strokes SR 1 4234598146 IPCLIENTS SR 1 4234598146 1140E SIP phones display garbled 11299 characters in caller id for incoming calls PEA 1 1UE9CLQ ipciieNts PEA 1 1UE9CLQ Need assistance reading SIP debug logs from 11157 a1140E sip set Copyright Avaya 2013 All rights reserved Issued 11 October 2013 Page 7 of 14 Avaya 1100 and 1200 Deskphone SIP Release 4 4 Readme Product Advisements for unresolved issues in SIP 4 4 New Issues in SIP 4 4 not found in earlier releases Contact Center features are not supported on 1100 1200 Series SIP capable I P Deskphones with Avaya Aura The 1100 and 1200 Series IP Deskphones with SIP Software R4 4 are not supported as Contact Center devices with Avaya Customers who need Contact Center features on their Deskphones should use 96x1 IP Deskphones Bridge call appearance is not supported with Avaya Aura Mutli user login does offer some mult user features Presence does not support the parallel forking feature in Avaya Aura If end user has logged into more than one phone the presence state reason information is not updated correctly IPCLIENTS 11535 Idle 1100 1200 IP Deskphones appear as offline in 96x1 IP Deskphones presence status For customers who have a mix of 1100 1200 IP Deskphones with Avaya 96x1 IP Deskphones limitations exist for how the 1100 12
8. Avaya 1100 and 1200 Deskphone SIP Release 4 4 Readme Avaya 1100 and 1200 Deskphone SIP Release 4 4 Readme This file is the Readme document for the Avaya 1100 and 1200 Deskphone SIP Release 4 4 software for the 1220 1230 1120E 1140E 1165E IP Deskphones This file describes the contents of the Oct 2013 4 04 10 release software distribution package Note that 1100 and 1200 Series SIP Software Release 4 4 is on Controlled Introduction for customers considering migrating their existing 1100 1200 Series SIP capable IP Deskphones to Aura Please follow the directions on the Avaya Support Download page to ensure a successful migration SIP SW R4 4 is a unrestricted availability for customers using the SIP 4 4 as a maintenance release with CS1000 CS2100 or B5800 SIP 4 4 software is supported on the 1220 1230 1120E 1140E 1165E IP Deskphones used with Avaya Aura Communication Manager with Avaya Aura Session Manager The SIP 4 4 software will not load or operate on any other models This release supersedes previous Avaya 1100 and 1200 Deskphone SIP Releases 4 3 4 1 4 0 software releases The information in this document is accurate as of the issue date and subject to change Please refer to the Advisements in this file for important information prior to deploying this software SIP 4 4 Compatibility Avaya recommends an upgrade to this SIP Software Release 4 4 for all applicable IP Deskphones and Call Servers at the earliest convenien
9. _PRIVACY_UI YES NO This parameter disables the privacy setting in Ul menus Disabling the privacy setting in Ul menus disables the user s ability to configure privacy options incoming and outgoing Caller ID YES disables the privacy setting in the UI menus used with Aura NO enables the privacy setting in the Ul menus NO is the default DISABLE_PRIVACY_UI YES MKI_ENABLE YES NO This parameter indicates whether to use the Master Key Identifier MKI or not YES MKI is configured NO MIK is not configured default MKI_ ENABLE NO Copyright Avaya 2013 All rights reserved Issued 11 October 2013 Page 13 of 14 Avaya 1100 and 1200 Deskphone SIP Release 4 4 Readme License Agreements License agreements are available at https support avaya com Copyright 2013 Avaya Inc All Rights Reserved Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing Avaya Inc can assume no liability for any errors Changes and corrections to the information in this document may be incorporated in future releases Documentation disclaimer Avaya Inc is not responsible for any modifications additions or deletions to the original published version of this documentation unless such modifications additions or deletions were performed by Avaya Link disclaimer Avaya Inc is not responsible for the contents or relia
10. aution should be exercised to avoid power disruptions during software upgrades Copyright Avaya 2013 All rights reserved Issued 11 October 2013 Page 11 of 14 Avaya 1100 and 1200 Deskphone SIP Release 4 4 Readme Appendix 1 New Changed DeviceConfig parameters The following two parameters are new with 1100 1200 IP Deskphones SIP Software Release 4 4 and are related to these phones when registered with Avaya Aura DeviceConfig dat AVAYA_AURA_MODE_ENABLE YES NO This parameter is a command that specifies if Avaya Aura specific features are active on the IP Deskphone or not YES Avaya Aura specific features are active NO Avaya Aura specific features are not active AVAYA_AURA_MODE_ENABLE YES USE DEFAULT_DEV_CERT YES NO This parameter controls the use of the default device certificate for HTTPS TLS connections YES The default device certificate is used for HTTPS TLS connections when a customer device certificate is not installed U NO The default device certificate is not used SE_DEFAULT_DEV_CERT YES The following four parameters existed previously Note the following settings shown are required when the phones are used with Aura DeviceConfig dat ENABLE_SERVICE_PACKAGE YES NO PPM This parameter toggles the subscription to the call server service package When the IP Deskphone connects to a call server that does not recognize the service package the subscri
11. bility of any linked Web sites referenced elsewhere within this Documentation and Avaya does not necessarily endorse the products services or information described or offered within them We cannot guarantee that these links will work all of the time and we have no control over the availability of the linked pages Copyright Avaya 2013 All rights reserved Issued 11 October 2013 Page 14 of 14
12. ce This SIP Software Release 4 4 is compatible with the following Call Server platforms e Avaya Aura 6 2 Feature Pack 2 1220 1230 1120E 1140E 1165E Avaya Aura Communication Manager 6 3 Avaya Aura Session Manager 6 3 6 3 2 Avaya Aura System Manager 6 3 2 Avaya G430 G450 Media Gateway 6 3 Avaya Aura Conferencing 7 2 Avaya Aura Presence Services 6 2 Avaya Aura Messaging 6 2 Avaya Session Border Controller for Enterprise 6 2 Avaya one X Communicator 6 1 6 e Avaya Branch Gateway B5800 Release 6 2 1220 1230 1120E 1140E IP Deskphones only Copyright Avaya 2013 All rights reserved Issued 11 October 2013 Page 1 of 14 Avaya 1100 and 1200 Deskphone SIP Release 4 4 Readme e Avaya Communications Server 1000 CS1000 R7 6 1220 1230 1120E 1140E 1165E e Avaya Communications Server 2100 CS2100 Release SE13 SE16 and SE17 1220 1230 1120E 1140E 1165E IP Deskphones New Features in SIP 4 4 Avaya 1100 and 1200 Deskphone SIP Release 4 4 contains the following new features New with this release Description Existing 1100 1200 SIP4 3 Features behind Aura Local Phone Features gt Aura System Features with 1100 1200 SIP phones Avaya Aura Presence Services Directory Services via Personal Profile Manager on Avaya Aura One X PC Client Control gt SIP4 4 Enhanced for Avaya Aura connectivity gt Supports Rich Presence Extensions RPID per RFC 4480 gt Supports ad
13. ditional Avaya Aura required extensions Other phones can see 1100 1200 presence state See Product Advisement on Presence Requires using TLS for connection to S1 S2 Enables some Avaya Aura PPM support in 1100 1200 phone Retrieving Contact List from PPM Adding Deleting Contacts Updating Contact User Search Retrieving E911 numbers PPM reboot mechanism v vv v v v One X Communicator softclient has shared control of 1100 1200 deskphone voice and call control gt Supports the following actions gt Originate call gt Answer incoming call gt End a call gt Ignore a call TLS Support for Avaya Aura gt SIP4 4 supports TLS and SRTP with Avaya Aura server SRTP Support for Avaya Aura As above Issued 11 October 2013 Copyright Avaya 2013 All rights reserved Page 2 of 14 Avaya 1100 and 1200 Deskphone SIP Release 4 4 Readme New with this release Description Session Border Control gt gt SBC enables secure access for remote users SIP4 4 tested behind the Avaya SBC for Enterprise 6 2 to confirm operation Phone configured to use TLS Features and calls successful Multi User Login Enables some multi user scenarios to be supported One user can log onto up to 10 phones Multiple users extensions can log onto one phone One phone can be logged into more than one system Not supported on 96x1 phones Does not replace Shared Cal
14. e that is displayed on the IP Deskphone by selecting the corresponding language in the Preferences menu Czech Danish Dutch Finnish French German Greek Hungarian Italian Japanese Latvian Norwegian Polish Portuguese Russian Slovenian Spanish Swedish Turkish System specific parameters should be entered into the DeviceConfig file which is available for separate download at FTP site New configuration parameters introduced with this release of software are shown in Appendix 1 Copyright Avaya 2013 All rights reserved Issued 11 October 2013 Page 6 of 14 Avaya 1100 and 1200 Deskphone SIP Release 4 4 Readme Advisements with SIP 4 4 software SIP 4 4 Resolved Issues The SIP Software Release 4 4 continues to improve the overall quality of the IP Deskphones software through delivery of ongoing resolution of Avaya identified work items and customer reported issues The following table includes the list of externally reported field issues resolved with this release of software compared to SIP 4 3 Service Pack 1 External ID Internal ID Issue Description SR 1 4262358532 IPCLIENTS SR 1 4262358532 SIP Phones are not recovered after a 11434 network has been unavailable during 17 hours SR 1 4314297908 IPCLIENTS SR 1 4314297908 1140E SIP phone rejects an incoming call 11423 SR 1 4262358532 IPCLIENTS SR 1 4262358532 Autologin doesn t work after the network was 11387 restore SR 1 423966
15. l Appearance Bridged Line Appearance since once the call is answered at one phone other users cannot see status of that call on the other phones The number of User logins to one extension is controlled by SMGR Dependent on Avaya Aura FP2 with parallel forking Improved UI for Multiple Calls Brings a more predictable UI operation to the phone Now Fixed key presses e g line hold release mute headset hookswitch are applied to the active call If no active call action is applied to the highlighted call Improved Non consultative Transfer UI Exit softkey added to non consultative transfer dialog Supplements Quit hardkey More obvious option for closing the dialog prior to transfer completion Increased Address Book Default Size vv vv MAX_ADDR_BOOK_ENTRIES default increased from 100 to 1000 Changes apply to Local address book stored on phone Local address book locally entered network downloaded entries New parameter MAX_ DOWNLOAD _ADDR_BOOK_ENTRIES Max number of entries downloaded from network Range 0 1000 default 1000 Limited to MAX_ADDR_BOOK_ENTRIES Local entries added at phone until MAX_ADDR_BOOK_ENTRIES limit is reached Issued 11 October 2013 Copyright Avaya 2013 All rights reserved Page 3 of 14 Avaya 1100 and 1200 Deskphone SIP Release 4 4 Readme New with this release Description Improved prtcfg Command v vv vV v v v Enables
16. l be lost to and from the headset In such a situation the call will remain active and the user is recommended to switch to handset or handsfree Due to the severity of this issue Avaya does not recommend the use of the Plantronics Voyager 510 510S headset The 1165E IP Deskphone is not supported with IP Office Backlight Interaction with USB devices applies to the 1120E and 1140E IP Deskphones Some USB devices i e Mice or Keyboards send regular coordinate update messages to the phone even when the device is not being used This can cause the sleep mode for the backlight to not be properly invoked Power disruption during software upgrade will corrupt the upgrade applies to all the I P Deskphones During a software upgrade if a power disruption is experienced by the phone the software upgrade will fail In some instances a power disruption during an upgrade may also corrupt the existing software on the phone If this corruption should occur the phone will fail over into its boot code known as BootC BootC will automatically try to restore the phone s software from the image on a call server But for the 1100 Series and the 1200 Series IP Deskphones if the phone s software was obtained from a TFTP server instead in order to restore or upgrade the software from BootC a manual TFTP download from BootC must be performed The Manual TFTP Download from BootC Procedure is documented in the IP Phones Fundamentals NN43001 368 NOTE C
17. n the phone s two ports the buffers in the phone can overflow resulting in retransmissions Although the IP Deskphones support Ethernet flow control 802 3x the support is only implemented on the phone s PC port not on the phone s network port Ethernet flow control is a mechanism were the IP Deskphone can request a brief pause from the transmitting Ethernet device if the IP Deskphone buffers are about to overflow Ethernet flow control cannot be implemented on the phone s network port since it impacts the phone s voice quality As a result in environments were the network is GigE but the PC NIC is only 100Mbit large file transfers from the network to the PC can take quite a long time On the other hand since Ethernet flow control is implemented on the phone s PC port in environments were the PC NIC is GigE but the network is only 100Mbits large file transfers should be well managed by the phone s Ethernet flow control mechanism Copyright Avaya 2013 All rights reserved Issued 11 October 2013 Page 10 of 14 Avaya 1100 and 1200 Deskphone SIP Release 4 4 Readme Some models of Plantronics Bluetooth headset may unexpectedly become unpaired applies to the 1140E and 1165E IP Deskphones An issue was uncovered with certain Plantronics Bluetooth headsets including the formerly validated Plantronics Voyager 510 510S in which the headset may unexpectedly become unpaired If the unpair occurs during an active call all audio wil
18. ption for the service package fails If this happens ad hoc conferencing is not available even if the call server supports ad hoc conferencing You can configure values for ad hoc conferencing when the service package is not retrieved The IP Deskphone retrieves the service package based on a configurable Boolean value YES the IP Deskphone downloads the service package Used with AS5300 and CS2k call serveres PPM it should be set to PPM if Personal Profile Manager with Avaya Aura SM CM is used NO the IP Deskphone does not download the service package Used with most other call servers ENABLE _SERVICE_PACKAGE PPM Copyright Avaya 2013 All rights reserved Issued 11 October 2013 Page 12 of 14 Avaya 1100 and 1200 Deskphone SIP Release 4 4 Readme ADDR_BOOK_MODE NETWORK LOCAL BOTH This parameter selects the address book that is used to search for other users The default setting is NETWORK NETWORK downloads the user s address book from the network New address book entries are uploaded to the network LOCAL creates a user address book and stores it locally on the IP Deskphone used with Aura in support of the Gobal Search BOTH attempts to download a network address book and keep a copy on the IP Deskphone If a network address book is available the IP Deskphone functions as if NETWORK mode has been selected ADDR_BOOK_MODE LOCAL He HHH HHH H DISABLE
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