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Avaya SIP Software 4.0 for 1200 Series User's Manual

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1. DHCP Option Description Net mask 1 Router Option 3 Domain Name Server 6 Accepts the first two DNS addresses Domain Name 15 Broadcast Address 28 Vendor Specific 43 Option DHCP Renewal Time 58 DHCP Rebinding 59 Time TFTP Server Name 66 Two forms of the server name are supported If a dotted decimal IP address is returned it is assumed to point to a TFTP server A full URL can also be provided to specify a protocol and FQDN Old Site Specific 128 131 144 157 Options are supported but not recommended Options 188 191 205 219 for new installations These options are 223 reclaimed according to RFC 3942 Site Specific Options 128 131 144 157 188 191 205 219 223 Multiple DHCP Servers It is possible that two or more DHCP servers can respond to the DHCP Discover message When the IP Deskphone sends a Discover message it waits for 1 second to collect all the responses If there is more than one response the IP Deskphone selects the response with the longest lease time If the lease time is identical the first response is selected 82 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com Chapter 8 Install the IP Deskphone Complete i applicable nstructions to install the Avaya 1200 Series IP Deskphone including detailed figures and warnings are given in the Avaya IP Deskphones User Guides The steps f
2. Parameter Purpose Default Allowed SERVER TLS POR T4 2 SERVER TLS POR T5 1 SERVER TLS POR T5 2 SIP_UDP_PORT Configures the local UDP 5060 Integer SIP_TCP_PORT SIP listening ports TCP 5060 SIP TLS PORT After you change the TLS 5061 listening ports parameters through the Check For Updates functionality you must restart the IP Deskphone to apply the modified values CONN KEEP ALIV Configuration values cadd link to table See Managing E that affect connection connection REGISTER RETRY persistent persistence on TIME page 246 REGISTER RETRY MAX TIME SRTP ENABLED SRTP configuration NoBE 2MLines BE 2MLines SRTP MODE values BE CapNeg SecureOnly SRTP CIPHER 1 Allows configuration AES CM 128 HMA AES CM 128 HMA SRTP CIPHER 2 of the preferred order C SHA1 80 C SHA1 32 for SRTP cipher AES CM 128 HMA AES CM 128 HM offers C SHA1 32 AC SHA1 80 None LOGIN NOTIFY Configures whether Off Off or not the login Success banner appears after Failure a successful logon Both LOGIN NOTIFY TI Configures whether Not checked Not checked off ME or not the time at Checked on which the login success or failure occurred appears SSH Configuration of the NO YES NO SSH server on the IP Deskphone The parameter must remain consistent SIP Software for Avaya 1200 Series IP Deskphones Administration Comments infodev avaya com November 2012 TCP TLS operation ov
3. SLC_CERTIFICATE DELETED SLC_CRL IMPORTED SLC_OLDER_CRL_REMOVED SLC_FACTORY_ DEFAULTS_RESTOREI SLC_DEVICE CERTI FICATE CREATE SLC CRL SIGNATUR E REJECTED SLC_CTL_CER TIFI CATE_EXP TIRED SLC_AVAYA_CE SLC_SERVICE FTCATE DELETE IFICATE_DELETEI IFICATE REVOKE CERTI FICATE EXPIRE The following is a list of minor errors that are logged in the Security Log SLC_AVAYA_C SLC_SERVICE_PROVI RED_AUTH DOWNLOAD ERROR ERTIF ICATE EXPIRED AUT DER CERTIFI CATE EXP I 0x0006 0x0007 0x0008 0x0009 0x000A 0x000B 0x000C 0X00OD 0x000 GI 0x000F 0x0010 0x0011 0x001 w N 0x001 od 0x001 0x001 AN Oo 0x001 0x0017 0x0018 0x0019 0x0020 0x0021 0x1002 0x1003 SIP Software for Avaya 1200 Series IP Deskphones Administration November2012 231 Certificate based authentication SLC PROVIDER CERTIFICATE IN AVAYA KEY 0x1004 S FILE SLC PKI MGMT INIT FAILURE 0x1005 The following is the Secu
4. 1xx Response Send Receive Comments The IP Deskphone can generate this response for an incoming INVITE if it has taken too long to 100 Trying Yes Yes generate a 180 response Upon receiving this response the IP Deskphone waits for a 180 Ringing 183 Session Progress or 200 OK responses The IP Deskphone begins local 180 Ringing Yes Yes ringing through the active transducer 181 Call is being No Yes See 183 forwarded 182 Queued No Yes See 183 l The IP Deskphone accepts a 183 Taa DESSIN No Yes response with SDP to allow for progress es early media negotiation SIP Software for Avaya 1200 Series IP Deskphones Administration Comments infodev avaya com November 2012 2xx Response Successful responses 2xx Response Successful responses 2xx Response Send Receive Comments 200 OK Yes Yes 202 Accepted Yes Yes 3xx Response Redirection responses 3xx Response Send Receive Comments 300 Multiple Choices No Yes When receiving this response the IP Deskphone redirects the original request to next contact specified 301 Moved permanently No Yes When receiving this response the IP Deskphone redirects the original request to the new contact specified However the IP Deskphone takes no additional special consideration of the permanent status of this change 302 Moved temporarily Yes Yes
5. License information for the IP Deskphone The Licensing information screen provides information on Embedded Mode status and other licensing information To access the licensing feature press the Globe key twice Select Prefs gt Network gt Licensing and select 1 Licensing Info Enter admin password if prompted 260 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com Licensable Features 2 Features Figure 59 License Info Licensable Features Licensable features are divided into three groups 1 Basic Feature Set 2 Enhanced Feature Set 1 token required 3 Advanced Feature Set 2 tokens required Basic Features are always enabled on the IP Deskphone Enabling the Enhanced Feature Set requires an additional token Enabling the Advanced d Feature Set requires two tokens When connected to an Avaya Server the IP Deskphone gets an additional token This means that the Enhanced Feature Set is available when the IP Deskphone connects to an Avaya Server Access Licensed Features list Licensed Features screen can be accessed through the IP Deskphone using Prefs gt Network gt Licensing and selecting 2 Features SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 261 Licensing 2 Features Figure 60 Licensing menu The Licensable Features list displays Licensable features WITFTP Provisioning W Auto Provis
6. Figure 36 Device Certificate details The administrator can delete the certificate in the Detailed Mode by using the Delete Context sensitive soft key Deletion does not happen automatically the IP Deskphone displays a warning confirmation screen CRL screen The CRL screen displays a list of CA issued CRLs stored in the IP Deskphone as shown in the following figure 214 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com CRL screen CRL Issuers vanar cal com Figure 37 CRL screen The following table describes the function of the Context sensitive soft keys for the CRL screen Table 76 Context sensitive soft keys for the CRL screen Context sensitive soft key Action View Displays the information on the selected CRL Issuer which includes the following CRL Issuer Issued date e List of serial numbers that belong to the CRL associated with the revocation date Back Returns you to the previous screen The following figure is an example of the CRL Details screen for the CRL Issuer www cal com CRL Issuer wwwr cal com Issued On Jam 25 2008 SN 124573 Dec 23 2007 SN 125674 Dec 28 2007 Figure 38 CRL details If you delete a Trusted Anchor Certificate the CRL issued by the anchor is also deleted SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 215 Certificate based a
7. Position 1 slots Headset jack Position 2 slots AC Power LAN LED PC Ethernet Figure 11 IP Deskphone connections 84 SIP Software for Avaya 1200 Series IP Deskphones Administration Comments infodev avaya com November 2012 Chapter 9 Upgrade and convert the IP Deskphone software Introduction This chapter describes how to upgrade an Avaya 1200 Series IP Deskphone with UNIStim software to SIP Software In order to upgrade an IP Deskphone with UNIStim software first determine if you have the minimum UNIStim software release on the IP Deskphone 062AC5L If your IP Deskphone is installed with the minimum version of UNIStim software proceed to the section Convert UNIStim software to SIP software on the IP Deskphone on page 91 If your IP Deskphone is not installed with the minimum version of UNIStim Software proceed to the section Upgrade to the minimum UNIStim Software on page 86 To convert the firmware on the IP Deskphone from SIP to UNIStim see the section Maintenance on page 281 Upgrade the SIP Software on the IP Deskphone Use the following procedures to upgrade existing SIP Software to new SIP Software on the IP Deskphone Download the SIP software to the provisioning server To download the SIP software perform the following procedure Downloading SIP software for the IP Deskphone from the Avaya Web site 1 Go to http www avaya com support 2 Log on to the Avaya Web site wit
8. The following table describes the function of the Navigation key for the Test key screen Table 112 Navigation Key Action RIs Closes the test mode and restarts the IP Deskphone 302 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com Logging Systems Logging Systems Logging Systems contains a subsystem for logging incoming and outgoing SIP packages for the IP Deskphone to the log file in FFS You can enable or disable the SIP logging subsystem by selecting Yes enable or No disable To access the Logging Systems menu press the Services key on the IP Deskphone and then choose Logging Systems from the Services menu The following screen appears Figure 86 Logging Systems screen The Logging Systems screen displays the SIP Logging subsystem Press the Enter key in the Navigation key cluster to switch the value of the selected sign from YES to NO or NO to YES Then press the Apply context sensitive soft key to apply the settings The following table describes the function of the context sensitive soft keys for the Logging Systems screen Table 113 Context sensitive soft keys for the Logging Systems screen Context sensitive soft key Action Apply Applies the setting and returns to the parent screen SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 303 Diagnostics and troubleshooting
9. A Network Locked license file can be installed on a limited number of IP Deskphones at a given site e The system ID is the MAC of the IP Deskphone When the IP Deskphone is connected to an Avaya server the IP Deskphone gets an additional token License file download This section describes the procedure for downloading Node Locked license files and the procedure for downloading Network Locked license files Node Locked license file download Use the following procedure to download Node Locked license files keyed to each phone by MAC address from the provisioning or TFTP server Downloading Node Locked license files 1 Configure the IP Deskphone with a provisioning IP address so it can access a provisioning server SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 257 Licensing 4 For more information about provisioning parameters for the IP Deskphone see Create the SIP provisioning file on the provisioning server on page 34 The IP Deskphone config file must include a LICENSING section to enable the IP Deskphone to download the licence file Add LICENSING section to the IP Deskphone cfg file Examples of IP Deskphone cfg files are 1120eSIP cfg 1140eSIP cfg 1165eSIP cfg 1220eSIP cfg and 1230eSIP cfg The LICENSING section specifies a wild card filename which uses the IP Deskphone MAC address as the filename with the ipctoken prefix and cfg suffix For example FW
10. FM IMAGES ENABLE Y N allows the user to act on JPG and PNG files using the file manager The values are Y and N The default value is Y FM_CERTS_ENABLE Y N allows the user to act on CER and PEM files using the file manager The values are Y and N The default value is N e FM CONFIG ENABLE Y N allows the user to act on CFG files using the file manager The values are Y and N The default value is N e FM LOGS ENABLE Y N allows the user to act on CFG files using the file manager The values are Y and N The default value is Y e HOTLINE ENABLE YES NO indicates if Hotline Service is enabled or disabled The values are Yes and No The default value is No e HOTLINE _URL is used as the To field of the INVITE message by the SIP IP Deskphone to notify the Proxy Server that this is a call from a Hotline Deskphone The HOTLINE_URL is not a real URL of the Hotline target The IP Deskphone has no idea about the Hotline target The Proxy server replaces the To field of the INVITE request message with a real Hotline target when it receives an INVITE request from the Hotline Phone The default value is Hotline e SESSION_TIMER_ENABLE YES NO indicates if the session timer service is enabled or disabled The values are Yes and No The default value is Yes YES the Session Timer Service for the IP Deskphone is enabled and the behavior of the IP Deskphone complies with RFC4028 NO the
11. oooooooWc 114 PC Port Duplex configuration i oooooo 114 PC Port Speed configuration ooooo oo 114 PG Port Untag all sesine it PC Port Untag All configuration ooooo 114 Port functions on the three port switch when VLAN is nabled ah aaanba aon EE 171 Preinstallation checklist ooo 29 Proactive Voice Quality Monitoring PVAMon or VQMon E E skvauedideeinnnt 95 Protocol eaaa an aana aan SEG 113 Protocol Configuration oooooaaa 114 PFOVISIONING Hima ana aa ea kaan 113 Provisioning DHCP oooooooW Woman 106 Provisioning error displayed oooooomo 285 Provisioning file example oooo Woo oo 34 Provisioning file supported Sections 34 Provisioning Server oooWoWoWooomombaaaaaa 33 Provisioning the Device Settings parameters 114 Provisioning UPCateS ooWoo o Woo oo 38 PVQMON Penantian a asa 113 PVQMon IP configuration oooooWoo 114 PVQMon or VQMon Server set up oooooWoW oo 96 Q QoS and ToS COMMANAS ooWoooo 64 S SDP and Call Hold oooooooooooooooo 184 Secure file transfer oooooooooo 234 Secure Real time Transfer Protocol 248 Server and network configuration commands 44 Server unreachable after power UP ooooooo W Woo 285 Server URL mreneo ionni nenen 113 Server URL Configuration ooooooooooo
12. 70 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com Create the IP Deskphone specific configuration file on the provisioning server Default is 255 which is equivalent to the recovery level of 2 Create the IP Deskphone specific configuration file on the provisioning server If the IP Deskphone encounters a USER_CONFIG section while parsing the 12xxSIP cfg configuration file the IP Deskphone downloads the IP Deskphone specific configuration file SIPxmac id gt cfg IP Deskphone specific configuration files support customizing the IP Deskphone on a IP Deskphone user level Parameters in the device configuration file can be overwritten with a IP Deskphone specific configuration file Most of the parameters in the IP Deskphone configuration file are saved on the IP Deskphone Removing a parameter from the IP Deskphone configuration file does not change the parameters saved on a configured IP Deskphone If a parameter is configured only in the IP Deskphone specific configuration file removing the IP Deskphone specific configuration file does not clear the setting Important If the 12xxSIP cfg configuration file contains a USER_CONFIG section Avaya recommends that DOWNLOAD MODE be configured as FORCED This is a global setting for all IP Deskphones used to determine if the mac id file should be read Alternatively if the user wants to use DOWNLOAD_ MODE configured to AUTO
13. DOWNLOAD_MODE AUTO VERSION 4 00 xx yy PROTOCOL TFTP FILENAME SIP 1230_03 02 xx yy bin LICENSING DOWNLOAD_MODE AUTO VERSION 000001 FILENAME ipctoken cfg Place the IP Deskphone license file on the provisioning server The generated license file must be named ipctokenMAC cfg where MAC is the 12 character MAC address of the IP Deskphone For example for an IP Deskphone with MAC address 000f1fd304f8 the license file will be named ipctoken000f1fd304f8 cfg Start the provisioning server so the IP Deskphone can retrieve the cfg files when the server starts When the new license file is downloaded to the phone from the provisioning server it overwrites the existing license file and reboots the phone to activate the new license Network Locked license file download If a Network Locked license file is to be used the same license file can be installed on all phones In this case the wildcard is not used in the FILENAME as the filename is fixed and does not contain the MAC address of each phone Use the following procedure to download a Network Locked license file from the provisioning or TFTP server Downloading a Network Locked license file 1 Configure the IP Deskphone with a provisioning IP address so it can access a provisioning server For more information about provisioning parameters for the IP 258 SIP Software for Avaya 1200 Series IP Deskphones Admi
14. If the version number is equal to or higher than 062AC5L go to the section Convert UNIStim software to SIP software on the IP Deskphone on page 91 88 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com Upgrade to the minimum UNIStim Software If the number is lower than 062AC5L see Upgrade UNIStim software to the minimum required UNIStim software on page 89 and follow the instructions to upgrade an IP Deskphone to the minimum required version of UNIStim software before you convert to SIP Software Upgrade UNIStim software to the minimum required UNIStim software Use either of the following two methods to upgrade UNIStim software 1 UFTP download initiated by the server if the server supports this method of upgrading UNIStim software Refer to the appropriate documentation for your Call Server for instructions on using this method 2 TFTP download on bootup If necessary use the following procedure to configure the TFTP server Configuring the TFTP server 1 The Avaya 1200 Series IP Deskphone always executes the TFTP download at bootup if a TFTP IP address is configured on the IP Deskphone after being initiated by the telephony Call Server 2 Go to the TFTP server and create the 12xx cfg provisioning file The 12xx cfg provisioning file is a clear text file Create the provisioning file as shown in the next table Table 10 Sample 12xx cfg provisioning fi
15. The optional audio codecs feature allows you to select the audio compression or decompression algorithm codec used on the Avaya IP Deskphone You provision codecs using the Device Configuration file and then the user can select from the provisioned codecs using the Audio menu on the Avaya 1200 Series IP Deskphone When the user selects an audio codec that codec is used for both incoming and outgoing calls The following table lists the audio codecs supported by IP Deskphone Table 63 Audio codecs supported by IP Deskphone Codecs Description G 723 1 This codec is a compressed nonwideband audio codec It provides high quality audio with less network connection requirements This codec is ideal for bandwidth conscious environments that do not support higher quality encoding Expanded support of the existing G 729a codec with Annex allows for two byte Silence Insertion Descriptor SID frame for CNG G 711 a law PCMA G 711 mu law PCMA G 729 In the case of an upgrade from a UNIStim IP Deskphone or an earlier version of the SIP firmware Avaya recommends that you specify the preferred codec in the Device Configuration file otherwise the default value is used The G 711 codec PCMU and PCMA is always used to place the codec list for emergency 911 calls The G 711 codec is always used to receive incoming calls from the emergency operator If the administrator disables this codec the SIP IP Deskphone can
16. This parameter is located within the IP Deskphone specific configuration file There is no default password If this is blank and AUTOLOGIN_ENABLE is configured to USE AUTOLOGIN ID or 2 in the device configuration file then the IP Deskphone does not log on Note To provision AUTOLOGIN_PASSWD_KEY01 the IP Deskphone must be rebooted after the IP Deskphone configuration file is updated To force a hard reboot after the IP Deskphone configuration file is updated configure FORCE_REBOOT YES in the device configuration file Create the Dialing Plan file on the provisioning server Adialing plan essentially describes the number and pattern of digits that a user dials to reach a particular telephone number Access codes area codes specialized codes and combinations of the number of digits dialed are all part of a dialing plan The purpose of the dialing plan is so that the end user does not have to press the send or pound key to have the IP Deskphone with SIP Software send the initial message to start the call Dialing a telephone number on an IP Deskphone that supports SIP can be different than dialing a number from a traditional telephone SIP signaling is communicated through a SIP URI to get to the far end For example you can key in the SIP address jsmith yourcompany com to reach John Smith When the IP Deskphone with SIP Software receives this address the dialing plan is bypassed and the IP Deskphone uses the SIP URI to send a
17. This response is sent to an incoming invite if the IP Deskphone has local call forwarding enabled When receiving this response the IP Deskphone redirects the original request to the new contact specified 305 Use Proxy Yes Yes The IP Deskphone generates these responses when receiving requests that did not come through the configured SIP proxy When receiving this request the IP Deskphone contacts the new address in the Contact header field 380 Alternate service No Yes When receiving this request the IP Deskphone contacts the new SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 177 SIP messages supported by the IP Deskphone 3xx Response Send Receive Comments address in the Contact header field 4xx Response Reguest failure responses 178 4xx Response Send Receive Comments 400 Bad request Yes Yes The IP Deskphone generates a 400 Bad Request response for various failure conditions generally when a request is invalid and a more specific error response does not apply 401 Unauthorized No Yes Receiving a 401 response results in the IP Deskphone re issuing the request using HTTP digest authentication 402 Payment required No Yes See default handling 403 Forbidden No Yes See default handling 404 Not found Yes Yes The IP Deskphon
18. e LOGSIP_ENABLE is used to enable or disable SIP logging The values are YES and NO The default value is NO YES the SIP logging Manager is active and starts to log SIP incoming and outgoing packages into the log file in FFS NO the SIP logging Manager is not active and cannot log SIP incoming and outgoing packages into the log file in FFS e CUST CERT ACCEPT is a Security Policy parameter that controls further signing of a customer root certificate not the first one The values are VAL NO MANUAL VAL_MANUAL_A and VAL MANUAL B The default value is VAL MANUAL A e CERT ADMIN UI ENABLE allows you to access the Certificate Administration User Interface The values are YES and NO The default value is NO 62 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com Feature configuration commands e SEC POLICY ACCEPT allows you to accept security policy The default value is VAL MANUAL A Following are the acceptable parameters VAL_MANUAL_A If the resource file is not signed and if there are no customer certificates then Finger Print Display and Accept Reject options appear VAL MANUAL B If the resource file is not signed and if there are no customer certificates enter the Finger Print Value manually and then select Accept option e SECURITY LOG UI ENABLE allows you to access the Security and Error Logs User Interface The values are YE
19. e the correct password is entered e Key size is gt to the value specified in the Security Policy File e Key Algorithm is DSA e the certificate is not revoked e the certificate is not expired 8 If the IP Deskphone has correctly validated the device certificate the IP Deskphone stores the device certificate and private key in the device certificate profile specified in the DEV_CERT section of the IP Deskphone memory SFS e The version specified in the DEV_CERT section is stored in the profile for future reference when determining if a new device certificate is available for download The PKCS 12 imported certificate is stored in Profile 1 Certificate Trust Line certificate verification There are two methods to validate a certificate before the IP Deskphone can use it e Certificate Revocation List CRL The Certificate Revocation List method has a limitation in the number of CRL entries used due to the limitation of the IP Deskphone memory It supports up to 100 CRL entries e Certificate Trust List CTL The Certificate Trust Line is a collection of certificates bundled together into a file and downloaded into the IP Deskphone The file is signed and all of the certificates in the bundle are inherently trusted by the IP Deskphone id the file signature is verified You can use the CTLin place of a CRL because in the IP Deskphone the CTL is much smaller than the CRL The IP Deskphone uses CTL to verify the var
20. Context sensitive soft key Action Back Dismisses the setting and returns you to the parent screen The following table describes the function of the Navigation keys for the Logging Systems screen Table 114 Navigation Key Action Up and down arrows Use the up and down arrows to scroll the screen Right and left arrows Navigates through the signs Enter Switches the value of the selected sign from YES to NO and NO to YES You can enable or disable SIP logging using the following command in the Device configuration file LOGSIP_ENABLE Yes No If the parameter is Yes the SIP logging Manager is active and starts logging SIP incoming and outgoing packages into the log file in FFS If the parameter is No the SIP logging Manager is not active and there is no logging of incoming and outgoing packages into the log file in FFS The default parameter is NO Problem Determination Tool PDT The IP Deskphone with SIP Software contains special services that monitor the performance and various other states of the IP Deskphone These services also automatically collect problem data and provide symptom analysis support for the various categories of problems encountered by the software All significant events are registered in special log files Error Logging framework The Error logging framework saves error related information in the ECR Log file and is the base object used by all the other monito
21. Each registered account can have a network based address book Each profile contains a local address book that is independent from all network address books Accessing the Address Books by pressing the Directory hard key from the Idle screen displays the address book of the primary account If the primary account does not have a network address book the local address book is accessed 138 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com User status Accessing the Address Book in Selection mode always accesses the address book of the current account For example after obtaining a dial prompt by pressing Line Key 2 you can press the Directory key to access the address book of the account associated to Line Key 2 You can access the network based directory of the appropriate account if it is available otherwise the IP Deskphone accesses the local address book You can only access the network based address book of secondary users in selection mode You cannot modify the address book of a secondary account on the IP Deskphone However modifications that you make to the address book remotely such as using a different client of the Personal Agent are reflected on the IP Deskphone The local address book is shared by all accounts that do not have a network based address book You can modify the local address book if the primary account does not have a network based address book
22. SIP MESSAGE Logged 11 26 2007 02 46 45 Firmware B221C61 SIP 2 0 100 Trying Via SIP 2 0 UDP 10 25 200 148 5060 branch z9hG4 bK liSh 35u7wd51 O rp ort 5060 Via SIP 2 0 UDP 10 25 200 218 From sip 2110 10 25 200 148 tag 2c 1737 To sip 2114 10 25 200 148 tag 6189 Sxlhxl Call ID call 1045244621 19 10 25 200 218 Record Route lt sip 2114 10 25 200 148 maddr 10 25 200 148 gt Contact lt sip 2114 10 25 200 220 5060 line 1 gt CSeg 1 INVITE Content Length 0 Record 002 SIP MSG IN Logged 11 26 2007 02 46 45 Firmware B221C61 Figure 91 Example of the SIP log file SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 317 Diagnostics and troubleshooting SIP 2 0 180 Ringing Via SIP 2 0 UDP 10 25 200 148 5060 branch z9hG4bK li5h35u7wd51 O rp ort 5 060 Via SIP 2 0 UDP 10 25 200 218 From sip 2110 10 25 200 148 tag 2c1737 To sip 21 14 10 25 200 148 tag 618 95xlhxl Call ID call 1045244621 19 10 25 200 218 Record Route lt sip 2114 10 25 200 148 maddr 10 25 200 148 gt Contact lt sip 2114 10 25 200 220 5060 line 1 gt CSeq 1 INVITE Content Length 0 Figure 92 Example of the SIP log file continued HTTP server logs To view all logs related to the http server go to usr local sipx var log sipxbx httpd access log usr local sipx var log sipxbx httpd error log usr local sipx var log sipxbx httpd rewrite log Installation logs To view the log of all the installed p
23. String Country Key Usage Int 0x00a0 For example Digital Signature Key Encipherment Default is TLS compatible Extended Key Usage Int 2 clientAuth For example clientAuth Default is TLS client compatible SubjAltName Following are Subject Alternative Name fields that must be specified FQDN Boo1 Include in SCEP request if configured Content from current hostname and domain name configurations USER_FQDN Boo1 Include in SCEP request if configured Content from current hostname and domain name configurations IPAddress Boo1 Include in SCEP request if configured SIP Software for Avaya 1200 Series IP Deskphones Administration Comments infodev avaya com November 2012 Device certificate profiles Name Type Value s Default PKCS 12 Description Required Content from current hostname and domain name configurations With the exception of the version all the DCP configurations described in the preceding table apply to SCEP requested device certificates The PKCS 12 column identifies the limited set of parameter that apply to a DCP configured for PKCS 12 Many of the parameters apply only to the configuration of a certificate request which is why the parameters apply only to SCEP The following describes the key profile attributes e Index The Index is the index of the device
24. When Disabled mode is selected the existing IDs and Passwords are erased Authorization If 802 1x is configured and the IP Deskphone is physically connected to the network the IP Deskphone supplicant initiates 802 1x authentication by contacting the Layer 2 3 switch authenticator The IP Deskphone also initiates 802 1x authentication after the Ethernet connection network interface only is restored following a network link failure However if the IP Deskphone resets it assumes the Layer 2 link has remained in service and is authenticated The IP Deskphone fails to authorize if the DevicelD and the IP Deskphone passwords do not match the DevicelD and IP Deskphone passwords provisioned on the RADIUS Server The Layer 2 switch authenticator locks out the IP Deskphone and network access is denied If this happens during reauthorization all phone services are lost The connected PC operates as normal Device ID The Device ID is for use with the 802 1x EAP protocol If the 802 1x EAP is not used then there is no prompt to enter the Device ID SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 101 Device Settings on the IP Deskphone with SIP Software Password The Password is for use with the 802 1x EAP protocol If the 802 1x EAP is not used there is no prompt to enter the Password 802 1ab Link Layer Discovery Protocol TLVs 802 1ab Link Layer Discovery Protocol LLDP is a standard
25. m m repetitions of previous pattern m m or more repetitions of previous pattern n At most n including zero repetitions of previous pattern m n at least m and at most n repetitions of previous pattern lG provide captures for back reference variable back reference matches text previously matches within parentheses or the matches if parentheses is not specified comments line comments 4 4 4 4 Example Description 4 1 2 Matches the digit 1 179 Matches 1 7 or 9 2 9 Matches 2 3 4 5 6 7 8 9 2151 Matches 0 2 3 Au 6 7 8 9 02 46 9A D Matches 0 2 3 4 6 7 8 9 A B C D x Matches 0 12 27 3 4 5 6 72 Bp 9 6 179 Matches 61 67 69 or 6 x 10 Ten digits 0 9 011x 7 15 011 followed by seven to fifteen digits 4 4 91 x 10 matches 91 followed by 10 digits does not include 91 Ex 911234567890 1234567890 4 Figure 10 DRegex rules SIP Software for Avay
26. IP Deskphone and DHCP information Provides detailed information about the IP Deskphone and service configuration Network Diagnostics Tools Provides access to the following testing routines ping e tracert SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 287 Diagnostics and troubleshooting Diagnostics option Description Ethernet Statistics Provides some Ethernet statistics for Network Interface and PC port IP Network Statistics Provides IP Network statistics Certificates Administration Supports administration of available certificates Advanced Diag Tools Provides information for setting up the following configuration parameters e Auto Recovery enable disable e SSH enable disable e Port Mirroring enable disable e User ID and Password for SSH Test Key Activates key testing mode How to access the Diagnostics menu To activate the Diagnostics menu access the Network menu by selecting one of the following steps e Press the Services key twice on the IP Deskphone while the IP Deskphone is in the idle mode e Press the Prefs context sensitive soft key and then select the Network item in the Preferences menu The following screen appears 288 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com How to access the Diagnostics menu Figure 78 Network menu screen Af
27. In Figure 6 Sample dialing plan on page 74 the domain name is represented by n The variable definitions take the form Figure 8 Sample dialing plan variable definitions For example 1 avaay com 2 Avaya 3 4 com SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 75 Configure the provisioning server 5 Avaya com t 10000 default timer is 10 seconds a Avaya com The second section of dialing plan contains the digit map The digit map section has three subsections that are divided by a separator of two ampersands amp amp patterns amp amp destination string amp amp dialing action attributes Figure 9 Sample dialing plan digit map section The first part of a dialing plan contains a pattern defined with DRegex which is used for matching the dialed number The patterns are separated by the pipe sign The second part contains the result string used in the dial step The third part defines the parameters used by UA in dialing action The following parameter is currently defined t xxxx After this timer expires the number entered is automatically dialed The timer starts after the first digit is entered and after it expires the collected digits are automatically dialed out xxxx is a decimal number in msec The default timer is used when t is not specified in the digit map For example X 4 amp amp sip phone context avaya com user phone amp amp
28. Server and Network configuration commands DNS DOMAIN corp yourcompany com SIP_DOMAIN1 yourcompany com SERVER IP1 1 10 1 2 3 SERVER IP1 2 10 1 2 4 SERVER PORTI 1 5060 SERVER PORTI 2 5060 SERVER RETRIESI 3 DEF_USER1 userl Voice Feature configuration commands VMAIL 5555 VMAIL DELAY 300 Administrative feature commands BANNER MCS 4 0 AUTOLOGIN ENABLE YES Voice Application commands DEF LANG English DEF AUDIO OUALITY High ENABLE BT YES ENABLE 3WAY CALL NO Figure 5 Sample device configuration file 40 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com Create the device configuration file on the provisioning server The next table provides a summary of the commands that can be used in the device configuration file A description and the exact syntax of each command is given in Device configuration commands on page 43 Table 5 Device configuration commands Configuration Configuration commands command type Server and network SIP_DOMAIN1 SERVER PORT3 2 configuration SIP DOMAIN2 SERVER PORT4 1 commands SIP DOMAIN3 SERVER PORT4 2 SIP DOMAIN4 SERVER PORT5 1 SIP DOMAIN5 SERVER PORT5 2 SERVER IP1 1 SERVER RETRIESI1 SERVER IP1 2 SERVER RETRIES2 SERVER IP2 1 SERVER RETRIES3 SERVER IP2 2 SERVER RETRIES4 SERVER IP3 1 SERVER RETRIES5 SERVER IP3 2 DNS DOMAIN SERVER IP4 1 DEF USERS SERVER IP4 2 DEF_USER1 SERVER_IP5_1 DEF_USER2 SERVER_IP5 2
29. This document is up issued to reflect changes in technical content for SIP and UNIStim software versions and for the Feature Configuration command AUTOCLEAR_NEWCALL_MSG Standard 02 03 This document is published to support SIP Software Release 4 0 Standard 02 02 This document is up issued to support SIP Software Release 4 0 14 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com Revision history October 2010 Standard 02 01 This document is up issued to support SIP Software Release 4 0 October 2010 Standard 01 03 This document is up issued to reflect changes in the configuration of TLS for SIP September 2010 Standard 01 02 This document is up issued with minor revisions to support SIP Software Release 3 2 August 2010 Standard 01 01 This document is a new document and is issued to support SIP Software Release 3 2 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 15 New in this release 16 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com Chapter 2 Customer Service Visit the Avaya Web site to access the complete range of services and support that Avaya provides Go to http www avaya com or go to one of the pages listed in the following sections Navigation Getting technical documentation on page 17 e Getting product training on page 17 e Getting help
30. YES the IP Deskphone detects and enables an Expansion Module NO the IP Deskphone does not detect an Expansion Module This is the default option e MAX RING TIME x an integer between 30 and 600 that configures the number of seconds for incoming calls to ring before ignoring them The default value is 120 e ENABLE UPDATE YES NO YES enables UPDATE message support and adds UPDATE to ALLOW header This is the default option NO disables UPDATE message support Note ENABLE UPDATE is provisioned after user logoff e FORCE REBOOT YES NO YES forces hard reboot after device configuration update NO does not force hard reboot after device configuration update This is the default option Note In order for FORCE REBOOT to reboot the IP Deskphone the VERSION of the device configuration file must be incremented even if DOWNLOAD MODE is configured as FORCED PROMPT ON LOCATION OTHER YES NO YES prompt the user to select new location if location other was previously selected NO do not prompt the user to select new location if location other was previously selected This is the default option VMAIL Ivmail number is the voice mail address which can be the URI or the DN number of the voice mail server This command takes a string as aparameter This is the default link for a new user profile only Individual users can customize the link through Prefs
31. section DEV_CERT FILENAME p12 must include symbol to be substituted with MAC address or it will be rejected VERSION lt n gt PROFILE lt n gt profile index PURPOSE lt bit gt bitflag with all purposes it can be used for default is 1 ALL Figure 46 Example of DEV_CERT section e The pointed by the FILENAME attribute is substituted with the IP Deskphone MAC address before the IP Deskphone requests the PKCS 12 file If the IP Deskphone has multiple PKCS 12 files the administrator must add another ID beside This ID can be the profile index e The VERSION attribute determines if the file should be downloaded by comparing this VERSION with the VERSION stored in the corresponding device certificate profile e The PROFILE attribute points to the device certificate profile index The certificate profile index identifies the file name where the profile is stored in the IP Deskphone memory SFS and identifies the device certificate profile e The PURPOSE attribute identifies device certificate usage The purpose attribute is a bit mask that lets a device certificate be used for multiple purposes for example sharing of device certificates These purposes can be EAP TLS SIP TLS HTTPS optional 2 After 12xxSIP cfg is downloaded to the IP Deskphone from the provisioning server the IP Deskphone executes the DEV_CERT section and downloads the PKCS 12 file 3 After the PKCS 12 file
32. the provisioning server is to provide configuration options to every IP Deskphone throughout the network The DHCP server can be configured to provide basic SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 25 Overview network configuration data or a more comprehensive set of network configuration data for the IP Deskphone with SIP Software 2 Load SIP Software on the IP Deskphone 3 Configure the initial network configuration parameters on the IP Deskphone with SIP Software 26 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com Installation overview Configure the IP Deskphone Confirm that the UNIStim Firmware is the minimum acceptable version 0625 C39 Are you converting the fimware on the IP Deskphone from UNIStim to SIP ves Download the IP Deskphone SIP Firmware and place it on the provisioning server Download the IP Deskphone Firmware and place it on the provisioning server Create the configuration files on the provisioning server Create the configuration files on the provisioning server that are specific to converting UNIStim to SIP Fimware Are you using DHCP recommended Yes Configure the DHCP server Figure 2 Installation of Avaya 1230 IP Deskphone with SIP Software page 1 of 2 SIP Software for Avaya 1200 Series IP Deskphones Administration Novem
33. 1 PC Link Status Up 2 Duplex Mode Full 3 Network Speed 10 Mb 4 Auto Sense Negotiate Auto Negotiate Capability Yes Auto Negotiate Completed Yes 5 Port VLAN Priority 0 6 Port VLAN ID 0 7 Packet Collision 0 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 297 Diagnostics and troubleshooting 8 CRC Errors 1 9 Frame Errors 1 A Unicast Packets Tx B Unicast Packets Rx C Broadcast Packets Rx D Multicast Packets Rx The following table describes the function of the context sensitive soft keys for the Ethernet Statistics PC Port screen Table 105 Context sensitive soft keys for the Ethernet Statistics PC Port screen Context sensitive soft key Action Reset Resets statistics values PC Port Switches to the NI Port Ethernet statistics screen Return Returns you to the Diagnostics menu The following table describes the function of the Navigation keys for the Ethernet Statistics PC Port screen Table 106 Navigation Key Action Up and down arrows Use the up and down arrows to scroll through a list of statistics information IP Network Statistics The IP Network Statistics screen provides information such as the number of incoming and outgoing network packages number of error packages and protocols To access the IP Network Statistics screen from the Diagnostics menu choose
34. 1200 Series IP Deskphones Administration November 2012 5 PrN aa TU a i oa EN AN LEARN EN RSA ental ts RE hives 78 Chapter 7 Configure the DHCP Server oo oom 79 Normal DAGE re peter A ET HENNA ree Terre ENG MERE AND SA 79 IP Beskahang DHCP VLAN PESBB aa ejaan 79 DAOP Oa Aa Panas en ear eS 80 IP EST neo Soner PT Ia mana anon bak an ls AR a aE i adan aa 80 semar IP Deskphone Ob NN NN EN NN LAN IN Bi 81 Na DACP ea en nerd Ree rr mar sen era BRA an Se na erate 82 Chapter 8 Install the IP Deskphone oooo oma 83 Chapter 9 Upgrade and convert the IP Deskphone software oo 85 r an Pn an NN Ba DB ar PA 85 Upgrade the SIP Sotiware on the IPDeSkp Ono Wo WdoX kam tan bags 85 Download the SIP software to the provisioning Server o ooWoWo Wo Wo Wo Woo Woo 85 Mac the SIP preciso nie II nina ae ERA pa 86 Upgrade to the minimum UNIStim SOR ANC ini rean eren Eee Naa asn iaaa 86 Identify the current version of UNIStm SOMWGPE ee namanya 87 Upgrade UNIStim software to the minimum required UNIStim software 89 Convert UNIStim software to SIP software on the IP Deskphone oooooWo W oo Wo WoWomoW oom 91 Chapter 10 Voice Quality Monitoring oo mona 95 roate aa O aa 95 VORDER S PO an Ka Daan bi hee BA mn ape en Ra ena on 95 ne NN T rere ree rere err PN 96 How Man ae RR NN AN ia ana Sau 96 eng Ca an bea aa ba an KANAN ee Eee 97 RESIGN na Apotek Kembara AA RAB aa 97 Aa aa aa aa NN BBB AE 98 C
35. 2 Steve CoD Key 3 Bill Key 4 Tom Key 5 Key 6 Speed Dial List View Edit Bulk Back CD CD CD CD Figure 23 Main feature key programming screen showing Speed Dial List provisioned on key 6 A feature key provisioned for use as a Speed Dial List has a similar appearance to all other programmed feature keys on the idle screen or in call screen The label used for that key is provided through provisioning When the user presses the feature key provisioned as a Speed Dial List the list of speed dials configured appears on the screen and the user can select an item from the list to invoke Speed Dial If the Speed Dial List is empty or ends up empty due to context sensitive hiding of contents the error message Not available is displayed on the screen with a Dial List context line Speed Dial List screen The Speed Dial List screen for the IP Deskphone is where the user can select or invoke one of the provisioned Speed Dial List entries The following image is an example of the screen that appears after the user presses the feature key that is provisioned as the Speed Dial List for the IP Deskphone Speed Dial List Cc 1 Reception 3 2 Kitchen NS 3 Taxi 4 Park with FFC 5 FFC 199 a a a Figure 24 Example of a Speed Dial List The Speed Dial List screen displays all the Speed Dial List entries provisioned for the user The listed items displayed are based on the provisioned list
36. 7 Port Subtype 3 MAC Address Port ID IP Deskphone MAC address Time To Live Length 2 TTL 180 seconds End Of LLDPDU Length 0 Port Description Length 15 Port Description IP Deskphone System Description Length the length of the system description string System Description IP Deskphone xxx Software 0604D97 where xxx 1120E 1140E 1165E 1220 1230 Software software version 0604D97 is an example only System Capabilities Length 4 System capabilities 0x24 Deskphone Bridge Enabled capabilities 0x24 If you disable the PC Ethernet port the advertised enabled capabilities configured to IP Deskphone only Port VLAN ID PVID 0 The IP Deskphone does not support port based VLAN operation Port And Protocol VLAN ID PPVID 0 Port and Protocol VLAN is not supported and not enabled VLAN Name VLAN name field is configured to data and voice Protocol Identity 1 STP Protocol identity the first 8 bytes of an STP PDU starting with the Ethertype field Length 8 Protocol Identity 0x00 0x26 type length field of Ethernet packet size 38 0x42 0x42 0x03 LLC header indicating STP 0x00 0x00 Protocol Identity field from STP BPDU 0x00 2 802 1x Length 3 104 SIP Software for Avaya 1200 Series IP Deskphones Administration Comments infodev avaya com November 2012 TLV Fields Protocol identity O
37. AVAYA RESELLER AS APPLICABLE UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA RESELLER UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED RESELLER AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE BY INSTALLING DOWNLOADING OR USING THE SOFTWARE OR AUTHORIZING OTHERS TO DO SO YOU ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING DOWNLOADING OR USING THE SOFTWARE HEREINAFTER REFERRED TO INTERCHANGEABLY AS YOU AND END USER AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC OR THE APPLICABLE AVAYA AFFILIATE AVAYA 2 SIP Software for Avaya 1200 Series IP Deskphones Administration Copyright Except where expressly stated otherwise no use should be made of materials on this site the Documentation Software or hardware provided by Avaya All content on this site the documentation and the Product provided by Avaya including the selection arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating to the protection of databases You may not modify copy reproduce republish upload post transmit or distribute in
38. CTL Expiry 0020 Information WED OCT 26 03 02 54 2011 270 n fwrbuild util pki pki_mgmt c 3726 CTL Expired CTL Date 26 10 2011 Current Date 25 10 2011 CTL Deletion 0015 Information WED OCT 26 03 02 55 2011 271 n fw build futil pki pki_mgmt c 3482 Deleted CTL CTL download error 0021 Information WED MAY 20 03 00 58 2009 154 n fw build util tftpsecurity proc_keys c 227 Error Importing CTL Could not get dates DD MM YYYY HH MM SS Figure 30 Example of a CTL file SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 209 Certificate based authentication Certificate Administration The administrator can view and delete certificates Because a certificate can be deleted it is critical that the administrator password to access this function is protected and limited only to those individuals who absolutely require it Certificate administration is accessed through the Diagnostics menu To view Certificate Administration option in Diagnostics menu configure the following parameter in Security Policy CERT ADMIN UI ENABLE YES The default value is NO After the Security Policy file is enabled to access the Certificate Administration screen from the Network screen choose Device Settings Diagnostics and then Certificate Administration C Diagnostics 1 IF Set and DHCP Infomnation c 2 Network Diagrostics Tools p 3 Ethemet Stati
39. Control e Signaling Security TLS e USB headset support for audio e IPv6 support The following advanced features are available with two tokens or if the IP Deskphone is registered to a recognized Avaya server Avaya Avaya Communication Server 1000 or IP Office then advanced features are available with one token e Standard features e Extended features e MLPP Federal Call Origination Busy DoD Network e FIPS Certified 272 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com Chapter 26 PC Client Softphone interworking The interworking feature allows the user to access the functionality of the SIP IP Deskphone using a softphone client on their PC On an incoming call both the IP Deskphone and the PC Client Softphone ring When the user answers the IP Deskphone the softphone remains available for Instant Messages video and other multimedia features The IP Deskphone PC Client softphone and the Call Server are all necessary to support interworking and the Click to Answer functionality The interworking feature enables the IP Deskphone to automatically answer an incoming call for the purpose of Click to Answer To avoid any security risk the user must pre grant authorization to another user or user groups to allow them to make requests for the IP Deskphone to automatically answer their calls By using Click to Answer the user can answer a call on their PC
40. DEF USER3 SERVER PORT1 1 DEF USER4 SERVER PORT1 2 DEF USER5 SERVER PORT2 1 UPDATE USERS SERVER PORT2 2 SIP PING SERVER PORT3 1 Feature VMAIL MAX LOGINS configuration VMAIL DELAY MAX INBOX ENTRIES commands AUTOLOGIN ENABLE MAX OUTBOX ENTRIES AUTOLOGIN AUTHID KEYxx MAX REJECTREASONS PROMPT AUTHNAME ENAB MAX CALLSUBJECT LE MAX PRESENCENOTE AUTO UPDATE DEF LANG AUTO UPDATE TIME MAX IM ENTRIES AUTO UPDATE TIME MAX ADDR BOOK ENTRIES RANGE ADDR BOOK MODE TRANSFER TYPE DEF AUDIO UALITY REDIRECT TYPE ENABLE PRACK SELECT LAST INCOMING Feature PROXY CHECKING HOLD TYPE configuration ENABLE BT ENABLE 3WAY CALL commands AUTH METHOD DISABLE PRIVACY UI continued BANNER DISABLE OCT ENDDIAL FORCE BANNER FORCE OCT ENDDIAL DST ENABLED SNTP ENABLE TIMEZONE OFFSET SNTP SERVER SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 41 Configure the provisioning server Configuration command type Configuration commands FORCE_TIME_ZONE IM_MODE IM_NOTIFY DEF_DISPLAY_IM CALL_WAITING DISTINCTIVE_RINGING USE_RPORT TOVM_SOFTKEY_ENABLE TOVM_VOICEMAIL_ALIAS TOVM_VOICEMAIL_PARAM MAX_RING_TIME ENABLE_UPDATE E911_USERNAME MADN_TIMER MADN_DIALOG DEFAULT_CFWD_NOTIFY FORCE_CFWD_NOTIFY RTP_MIN_PORT RTP_MAX_PORT SCA_HOLD_BEHAVIOR SCA_APPEARANCES SCA_BROADWORKS EXP_MODULE_ENABLE FORCE_REBOOT PROMPT_ON_LOCATION_OTH ER KEY_ALGORITHM TLS_CIPHER SIGN_SIP_CONFIG_FILES FP_PRESENTED E911 PAS
41. Deskphone by using the existing ADMIN PASSWORD provisioning parameter The provisioning server can also enforce a password expiry using the provisioning flag ADMIN PASSWORD EXPIRY This flag contains a date after which the admin password stored on the IP Deskphone is not accepted After this time the administrative password must be changed in the administrative server Password expiry can only be enforced if the date and time are retrieved by the IP Deskphone through SIP SOAP or SNTP Important IP Deskphone licensing information is located in the Keycode Retrieval System KRS User Guide You must register for access to KRS 254 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com Chapter 25 Licensing A license is a right to use granted by Avaya that the customer purchases to enable the features on the IP Deskphone A license contains at least one entitlement and can contain more than one entitlement A license usually has an expiry date and is keyed for a specific license server An entitlement is the most basic component of a license and represents a single instance of a right toa particular feature or capability Entitlements are feature related information passed to the server through licenses Entitlements are also known as tokens or keycodes On Avaya IP Deskphones the licensing solution uses the Embedded Server Model In this model the licensing server is embedded on
42. Dialing Pan ia aa aan an NN aan eU 162 Feature MACE ON COMMITS Oei ie ema Inka Ka ana asin Sam sm am ka ia 163 Mewah EIE IEE ta ANN NA SNN ON INA Sa RN eats 164 Charactedsiics Of ermergenty Oa aman 165 2 dit CASE AN KOS es blank bala la SBN E ARA era EKO Ba aa 166 Chapter 18 IP Deskphone restrictiOnS o oom 167 een package Tebe mean ada ban ana ea a nan 167 Dis incive Ringing ena an aan 167 Chapter 19 NAT firewall traverSal o o oo oom nana 169 Chapter 20 Three port switch and VLAN functionality o o oom 171 te Oia AP BA 171 Chapter 21 SIP messages supported by the IP Deskphone oooo oo 175 SIP Ine aa aa 175 OE PESONA Less ata eka A SA ASIAN AAN ae UR DA E Sa ati AN en Rana 176 1xx Response Informistidh Responses domba La mens aan 176 2xx Fee panko Cee sei MERU EPA aon ANN NA BAN AA aa 177 Ox Mesparnse Medion TES ONCE an nela baek esa AA EA ai aa Tae SA 177 4xx Respanse Reguesi failure response S anna auKah aaa 178 oxx Response Server lallure VeRO aini mama aa 180 Ox Pesponse opa aa BA sha NAN EA 181 Be an na an ne ar 181 8 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 SIP CS ied ana aan an aan Rn ae 181 Session deseriptan proloco NBA ai ANA NA UN NI NN EA 184 Sur ang Gal Kol ab basis ba an E balada 184 Transport layer PO eno Ea mi sn ana pelak decreed ab Hn sapih ant ababil 184 SP se Aa en an Ran 185 SAE Dan Ea aa aa Ba trent terre 185 Se BR
43. E A E A E E T TE 139 Bo Not DN SIN Dina ee EN EN LE NI BE ES 139 Pa Na en AR Sa en E E 140 Ba aa E O A E A E 141 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 7 ON en Ae an Nana adan ina BAN Leeda pire E E E S A 142 Pu en en In ak al Bk Mam maa ima han NA hana asa bla 143 Foature dapondanoos and SAN aan ab ena ir INA 143 Pi aa he aa AA GEN DN AAN ARA 144 Performance CACHES ec sen aa NN AAN BN RE Naa 144 Ghapter 14 OB ha M aa aaia aeee raan enib NES ni 145 Ls Mean Aetia e KO boa ana sat mob A T AT A EAT E E E 145 Speed Dial Li Stan maba bak pa ak ka ln 147 Administration and use of the Speed Dial List feature ooowoo oo oom 148 Speed Dis LIS SOSON aa aa aa 149 Pn an dian In SNN NO AN TN NA E NI OA EN EE E E 150 Busy Lamp Feki ab sb kta mia angsa 151 Coniguraton ilags tor Busy Lamp IS an ba an bin bsa 152 Ghapter 15 Hotline esis anna 153 Makhno a Kelne SAN ba T a aa 153 Hodina sarvia en ee aa Na R 153 PO NG hn asa mhn aman luna asn san kana Maki ana eka BA On ia 154 ee CUS cide nan ain Sman ta end banyal mhn lab ana 154 Devito On aa aa SN BAL AR Man ik 154 Chapter 16 Session Timer SOW CG caiccsicccicssindancadsasnsasdanssdanssnnanensssasiendaensksaenpatansbssannenntens 157 SEG SINE ROSS Mede aa NN EN DA 157 MIE PA A aa AE aa lias 157 AOA ae ee an Tn NA es Ren 158 Chapter 17 Emergency Se ee isa k agak maha akam sk amka kmu mania 161 Na anna NB naa 161 era INN aa ha amalan AB TER KN een 161
44. IP Deskphone through the use of the established TCP connection because it has no way of getting through the firewall in order to contact port 5060 on the IP Deskphone 246 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com TCP TLS operation overview 3423 tcp 5423 tcp gt es 5060 Figure 51 Connection reuse and a firewall Table 84 Connection timers definitions and allowed values Parameter Description Default Boundaries name value OS Keep Selecting this value Not Checked alive only causes the OS TCP checked Keep alive functions to be used instead of the CRLF ping pong mechanism Some system deployments may prefer the lighter weight TCP keep alive Keep alive This is a value measured 30 Min 15 Max 1800 in seconds that the IP Deskphone uses when a connection to the server is established using TCP or TLS The IP Deskphone periodically sends a packet to the server which contains a pair of CRLF to ensure the server is responding Register When aconnection failure 30 Min 30 Max 1800 Retry occurs this value in seconds is how long the IP Deskphone waits before attempting to reregister with the proxy Register After a failure to reconnect 1800 Min 600 Max 1800 Max Retry with the proxy the IP Deskphone increases the amount of time that it SIP Software for Avaya 1200 Series IP Deskphones Ad
45. Invalid or no license file Evaluation period When the IP Deskphone arrives from the factory it has a 31 day evaluation period This period allows users to try licensed features before they actually purchase the tokens Any time the user loads a valid license file and has tokens granted the evaluation is terminated immediately Once the evaluation period expires there is no way to reset it The following figure is an example of the IP Deskphone with 15 days left in the evaluation period License Tokens License mode Node locked License status Active Token type Evaluation Tokens requested 3 Tokens acquired 0 Token expiry 15 day s es es a Figure 67 IP Deskphone in an evaluation period SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 267 Licensing Alarms The license feature provides notifications on the IP Deskphone screen about the licensing status The license feature provides notification on the IP Deskphone screen if the following conditions apply e No avaliable tokens e Expired tokens e Evaluation period has ended A notification message is displayed in a pop up window on top of the IP Deskphone screen The window can be dismissed by pressing the Stop key or by lifting the handset After the message is dismissed the IP Deskphone closes the warning window The warning window re displays every 24 hours at 1 00 am You can configure the time frame through the IP Deskph
46. P Charging Function Addresses Yes P Charging Vector Yes P Media Authorization Yes P Preferred Identity Yes P Visited Network ID Yes Path Yes 182 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com SIP header fields Header field Supported Priority Yes Privacy Yes Proxy Authenticate Yes Proxy Require Yes RAck Yes Reason Yes Record Route Yes Refer To Yes Referred By Yes Remote Party ID Yes Replaces Yes Reply To Yes Require Yes Resource Priority Yes Retry After Yes Route Yes RSeq Yes Server Yes Service Route Yes Subject Yes Supported Yes Timestamp Yes To Yes Unsupported Yes User Agent Yes Via Yes Warning Yes WWW Authenticate Yes SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 183 SIP messages supported by the IP Deskphone Session description protocol usage SDP Headers Supported v Protocol version Yes o Owner or creator and session identifier Yes s Session name Yes t Time description Yes c Connection information Yes m Media name and transport address Yes a Media attribute lines Yes SDP and Call Hold The IP Deskphone can support sending and receiving of hold using the method specified by RFC2543 and RFC3261 3264 Transport layer protocols Protocol Supported U
47. Packet Collision 0 8 CRC Errors 1 9 Frame Errors 1 A Unicast Packets Tx B Unicast Packets Rx C Broadcast Packets Rx D Multicast Packets Rx 802 1x Status EAP Status Disabled The following table describes the function of the context sensitive soft keys for the Ethernet Statistics NI Port screen Table 103 Context sensitive soft keys for the Ethernet Statistics NI Port screen Context sensitive soft key Action Reset Resets statistics value NI Port Switches to the PC Port Ethernet statistics Return Returns you to the Diagnostics menu The following table describes the function of the Navigation keys for the Ethernet Statistics NI Port screen Table 104 Navigation Key Action Up and down arrows Use the up and down arrows to scroll through a list of statistics information 296 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com Ethernet Statistics PC Port screen Ethernet Statistics PC Port screen The Ethernet Statistics PC Port screen displays Ethernet statistics for the PC port To access the PC Port statistics from the Ethernet Statistics screen press the NI Port context sensitive soft key The following screen appears Figure 82 Ethernet Statistics PC Port screen The following is an example of Ethernet Statistics for the PC Port
48. SIP If the IP Deskphone is installed with SIP Software further SIP Software upgrades can be done with a TFTP an FTP or an HTTP server How provisioning works Provisioning is performed without interaction with the Call Server The Avaya 1200 Series IP Deskphone with SIP Software connects directly with the provisioning server in order to retrieve software files and configuration files In this case the provisioning server is not to be confused with the IP Client Manager on the Call Server The methods of provisioning are as follows e Automatic provisioning at power up After the IP Deskphone powers up or is reset it checks the provisioning server for the latest files e Provisioning through user interaction The end user can manually check for updates by pressing the Services context sensitive soft key and selecting Check for Updates e Automatic provisioning at a preconfigured time The IP Deskphone with SIP Software checks for updates every 24 hours at a time specified by a parameter in the device configuration file The following is the sequence of events when provisioning updates occur The IP Deskphone with SIP Software 1 connects to the provisioning server 2 retrieves the provisioning file for example 1230SIP cfg from the provisioning server 3 reads and acts upon the content of the provisioning file and decides whether any other file is needed based on a set of rules If files need to be downloaded to the IP De
49. SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Reset Faetoty Settings Spot ab sa an aan 282 Chapter 28 Diagnostics and troubleshooting an 285 Ne era PCN aa aa na A NN Pn TP 285 ena er o3 ANETE perce na AE Pn NN E Na en na T 287 How te cress Ihe Diagnosits ManU kebahasaan RR mn an anakanak 288 Poe and DACP ea in an oa aan Ken EN KR AAA RR SR aa 290 Nenek Bagan TO n krna ke batak Ra aaa N sted dash EA tenan KEL SIRNA aa NON Ba 292 Eee St ae an en ea Rae mn ai ede chastened 294 EtiomerSiatishes PG POr SOROS aa anna Ra Bea IEEE 297 Na ER Be aa an an NN Na Bana 298 Mean DIA OOP bosan Mali binal Kab sad NAN Kh MAS HORAS A KALA KKKS BA ANN 300 Fon Ie an NMR 301 ako eee AAA BA NK 301 ang is en na ea ena aa 303 Proplom Dotorminoion HOON MPD tag bm nba mp 304 Ena LOS Ia an NN Ma Pn NAN SP 304 EOR ag TNI shes ANA RE NN KN 305 Pa NP NN An Ne ANA tides 305 CPU Oa AK 305 ete en IDN Sos kemana adm asa ema aka Bek mba cava Kak A Kan E Un ARTA KE AKAN 305 Nang Mo en Ba men en Aa NN EN teetea 305 ig Ne SA ea aa an aa be ah and aa men ala 306 Be aU No ee AKAN ES BAE EN 309 Bolega an NN E TA A A E Tn NN 310 Ba an na an AN 310 Sa On sa na an aa 316 et Uh en aa aa an an eta Nae Eat aan Nasa 318 Meta NO ena Km cin na ee A AA RP RN RA SN A INN Gan AN anna KU KANAN 318 Pa Seira ge ena Detik 318 PC Client Softphone interworking with the IP Deskphone o ooooo Woo oo oom 319 Ne maba bosku baka ba ak maka a
50. TLVs may be inserted in any order The IP Deskphone supports both the transmit and receive LLDP mode Transmit direction An LLDPDU transmitted by the IP Deskphone supports the following TLVs 102 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com k Chassis ID Port ID Time To Live End of LLDPPDU Port Description System Description System Capabilities Port VLAN ID Port And Protocol VLAN ID VLAN Name Protocol Identity MAC PHY Configuration Status Power Via MDI Link Aggregation A A A A A A A A XX a fF O N Maximum Frame Size LLDP MED Capabilities Network Policy Extended Power via MDI Inventory Software Revision po O 0 0 N QO Inventory Manufacturer Name 21 Inventory Model Name Receive direction The IP Deskphone expects to receive the following TLVs 1 Chassis ID Port ID Time To Live End of LLDPPDU System Capabilities VLAN Name MAC PHY Configuration Status LLDP MED Capabilities oN OO RF wW PD SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 TLVs 103 Device Settings on the IP Deskphone with SIP Software 9 Network Policy 10 Location Identification Table 14 TLV formats TLV Fields Chassis ID Length 6 Chassis Subtype 5 IP Address Chassis ID IP Deskphone IP Address Port ID Length
51. When BLF_ENABLE has the SCS or SIPX value the BLF RESOURCE LIST URI parameter is ignored and the IP Deskphone autogenerates an URI of the following format rl C lt username gt lt domain gt e BLF_RESOURCE_LIST_URI lt blf uri gt is used to configure the Busy Lamp Field BLF resource list URI for the BLF feature You must use the URI provided by the proxy when properly configuring the user for BLF The lt b1f uri gt is the server provided URI to subscribe for BLF notifications for example blf resource listlas avaya com FM SOUNDS ENABLE Y N allows the user to act on WAV files using the file manager If the value is configured as N the IP Deskphone cannot perform any actions on WAV files such as delete or copy a wav file through the file manager If the user selects a WAV file on the IP Deskphone and presses the Delete or Send Context sensitive soft key an error message appears If the value is configured as Y the user can delete or copy WAV files with the file manager interface this applies to WAV files on the IP Deskphone The values are Y and N The default value is Y Y allows the user to delete or copy WAV files on the IP Deskphone through the file manager N does not allow the user to delete of copy WAV files on the IP Deskphone through the file manager 60 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com Feature configuration commands
52. a Notification screen indicating an Auto Answered call When a call is auto answered and the handset is on the hook the handsfree button is activated If there is an active call when an auto answer request is received the active call is placed on hold and the incoming call is answered If a user who is not pre granted authorization requests a call to be automatically answered on the IP Deskphone the call is not automatically answered and is treated as a normal call the IP Deskphone rings and the user answers it manually Configuration of the PC Client Softphone Enabling the interworking feature in the IP Deskphone device configuration file allows the user to pre grant authorization to other users and to configure the IP Deskphone to auto answer The following table describes the configuration flags used to configure the PC Client Softphone interworking feature for the IP Deskphone SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 279 PC Client Softphone interworking Table 95 PC Client Softphone configuration commands Configuration commands Description ENABLE_INTERWORKING The configuration values are YES and NO The default value is NO e If configured as YES the interworking feature is enabled e If configured as NO the interworking feature is disabled If interworking is enabled the interface for pre authorization is visible in the Feature Options menu If the feature is disabled
53. a new device configuration file is downloaded YES the default user names are overwritten each time a new device configuration file is downloaded NO the default user names are not overwritten each time a new device configuration file is downloaded SIP PING YES NO The SIP PING configuration value is used to maintain server heartbeat detection and to keep a firewall pinhole open When used for server heartbeat detection the IP Deskphone periodically pings the SIP Proxy and awaits a response When three attempts to ping the SIP Proxy fail the IP Deskphone begins a failover process and attempts to connect to the next configured SIP Proxy IP in the same domain When a NAT TRAVERSAL method is selected the SIP_PING configuration value also helps keep a firewall pinhole open Important Decide carefully whether SIP_PING usage is appropriate for your environment Even when SIP_PING is not used for NAT TRAVERSAL it is highly likely that you must keep SIP_PING enabled for server heartbeat detection If the IP Deskphone is behind a firewall it is very likely that you must keep SIP PING enabled unless an alternate method of keeping the firewall pinhole open is used The default value is YES if not specified in the device configuration file If SIP_PING is changed in the Device Configuration file the IP Deskphone must be rebooted for the change to take effect YES enables pinging NO disables pinging Feature
54. a primary account and is used by default for most IP Deskphone operations Each account is associated to a line key the primary account is always on the bottom right line key of the IP Deskphone and an arbitrary key including a key on an Expansion Module can be selected for additional accounts You can use the line key to do the following e start dialing e place a call using the corresponding user account e to answer an incoming call targeted to that account Initiating a call without pressing a line key for example by dialing digits at the idle screen and lifting the handset uses the primary account A running IP Deskphone is associated to a single profile that represents one configuration of the IP Deskphone with all relevant persistent data such as preferences and call logs A different profile is associated to each account used as a primary account The IP Deskphone can store up to five different profiles the IP Deskphone takes data from the profile associated to the current primary account Anumber of configurations are independent of profiles and tied directly to an account making them available to that account regardless of the primary account you use for example voice mail ID The IP Deskphone receives and answers calls targeted at any of the registered accounts the incoming call screen indicates who the call is for You can place an outgoing call using any of the accounts the account that you use is displayed on the dialing s
55. and STUN The default NAT traversal method is None SIP_PING is a legacy Avaya Proprietary protocol for NAT Traversal for SIP signaling only STUN is an Internet standard for NAT traversal If the value for NAT traversal is not configured as None this parameter overrides the value of the parameter SIP_PING specified by the device configuration file for NAT_SIGNALLING SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 113 Device Settings on the IP Deskphone with SIP Software If the value for NAT traversal is set to None the value of SIP PING if specified by the device configuration file for NAT_SIGNALLING is used instead NAT_SIGNALLING is required for networks that use STUN or SIP_PING for NAT traversal NAT Media The IP Deskphone with SIP Software supports STUN for media path the NAT traversal The NAT Media feature can be disabled by setting the NAT_Media field in Device Settings menu to NONE Note STUN protocol cannot coexist with Application Layer Gateway ALG Media Portals or RTP Proxy servers If STUN is selected ensure none of these devices are configured in the SIP Proxy server NAT TTL Enter the Time to Live TTL in seconds for the NATport if STUN is enabled The IP Deskphone with SIP Software pings the open ports on an interval less than the TTL to prevent the NAT from tearing down the ports STUN S1 IP Enter an IP address for the STUN S1 IP device The STUN server must resi
56. are independent of the profile if the account you use is registered as the secondary account not the primary account the IP Deskphone uses the configurations of the primary account The IP Deskphone keeps up to 24 sets of configurations one set for each user If you exceed the limit of 24 sets of configurations the IP Deskphone automatically deletes the least recently used set and a new account is registered Additional logons The Login command in the System menu allows you to register additional accounts If you log on as a secondary user you cannot change the language selection The following figure shows the secondary logon screens Z0 Friends 1C Line Key co E User BIC 1 user1 Cc Co Co OC 2 Line Key 2 User login 0147 1 54pm 3 Programmed Login to 4 Line Key 4 domain com 5 Line Key 5 ID user2 Next abc Domain Cancel Next cop Ca Co an Figure 15 Example of secondary logon screens SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 129 Multiuser You can specify a Line Key for a new account By default the IP Deskphone selects the first unused key If the IP Deskphone reaches the configured limit on concurrent logons and you select the Login command an error message appears During the logon operation a login in progress message appears on the IP Deskphone screen The IP Deskphone can receive calls for user accounts that are registered however o
57. be able to transmit multiple MIME types Location information Effective Emergency services also rely on accurate location information The IP Deskphone supports the inclusion of the x nt location header in SIP messages that provide location information to a Avaya Call Server The location information is selected by the user during registration and must be correctly provisioned at the Call Server level see appropriate NTP specific to your Call Server SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 161 Emergency Services Dialing plan configuration To allow operator control of disconnect during an emergency call the IP Deskphone must identify an emergency call as soon as an emergency call is initiated The IP Deskphone uses an emergency flag in the dialing plan to identify an emergency call When the dialing plan detects that an emergency number is dialed it automatically switches to operator controlled disconnect mode when the call is answered The dialing plan can have multiple emergency numbers The following outline describes the format for the dialing plan rules 1 The first part contains one or more patterns The patterns are used to match against the dialed number Multiple patterns are separated by the character 2 The second part contains the resulting string used in the dial step 3 The third part defines the parameters used by the UA to trigger specific dialing actions The following p
58. certificate profile For each type of IP Deskphone there is a fixed number of profiles available in the range of 1 to MAX_PROFILES The index also identifies a priority When a device certificate is requested for a specific purpose such as EAP TLS the IP Deskphone searches through the device certificates to find the first one that is defined active and can be used for the requested purpose e Source The Source identifies if the IP Deskphone requests the device certificate using SCEP or if the device certificate is downloaded using PKCS 12 If PKCS 12 is specified direct action is not taken This allows a downloaded device certificate to be installed in this profile e Active If the Active attribute is not active the IP Deskphone assumes that there is no device certificate associated with the profile and takes no action to request one even if SCEP is specified as the source e CAServerName CAServerName is the name of a CA server that is sent in the initial SCEP request to get the CA root certificate Although some SCEP servers ignore the CAServerName the CAServerName is important for EJBCA and to differentiate between multiple CAs on a single server Important CAServerName must not be confused with the URL specified for the CA server which is used to make the SCEP connection e AutoCN The AutoCN parameter indicates if the CN in an SCEP certificate request should be automatically populated based on the Hostname and Do
59. configuration commands e TOVM_SOFTKEY_ENABLE YES NO YES enables the toVM soft key on the IP Deskphone NO disables the toVM soft key on the IP Deskphone e TOVM_VOICEMAIL_ALIAS lt string gt customizes the user ID of the SIP URI of the voice mail system SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 45 Configure the provisioning server e TOVM VOICEMAIL PARAMksstring customizes the parameter name of the SIP URI of the voice mail system SCA_APPEARANCES configures the maximum number of appearances used for outgoing calls by the Shared Call Appearance SCA group The valid range for this parameter is 2 to 24 The default value is 12 e SCA HOLD BEHAVIOR PRIVATE PUBLIC configures the default behavior of the hold button when user determined behavior does not exist When a user creates a new profile the default behavior is taken from this setting After the creation of a new profile this configuration setting is not used The default option is PUBLIC RTP MIN PORT The minimum RTP port value is an integer between 1024 and 65535 exclusive of the restricted SIP ports between 5059 and 5080 The default value is 50000 e RTP MAX PORT The maximum RTP port value is an integer between 1024 and 65535 exclusive of the restricted SIP ports between 5059 and 5080 The default value is 50100 Note The RTP port configuration parameters must satisfy the constraints that RTP MA
60. enable disable To access the Advanced Diag Tools screen from the Diagnostics menu choose 5 Advanced Diag Tools The following screen appears Figure 84 Advanced Diag Tools screen Use the up and down Navigation arrows to scroll through the Advanced Diag Tools parameters The following table describes the function of the context sensitive soft keys for the Advanced Diag Tools screen 300 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com Test key Table 109 Context sensitive soft keys for the Advanced Diag Tools screen Context sensitive soft key Action Apply Invokes the selected service Back Dismisses the dialog box and returns you to the Diagnostics menu The following table describes the function of the Navigation keys for the Advanced Diag Tools screen Table 110 Navigation Key Action Up and down arrows Use the up and down arrows to scroll through a list of statistics information Enter Use the Enter key to enter the editing mode for the active configurable field or change the value for check boxes Port Mirroring The Port Mirroring field behavior depends on the device configuration flag defined by the administrator A device configuration file parameter manages the PC Port Mirroring option PORT_MIRROR_ENABLE Yes No The command determines whether or not the option can be managed e If PORT MIRROR EN
61. for discovering the physical topology between neighboring devices 802 1ab LLDP defines a standard method for Ethernet network devices such as switches routers and IP Deskphones to advertise information about themselves to other nodes on the network and to store the information they discover ina Management Information Base MIB 802 1ab LLDP takes advantage of the VLAN Name and Network Policy TLVs and provides an automatic configuration of the IP Deskphone network policy parameters Key parameters such as VLAN ID L2 priority and DSCP values are received from the switch and are automatically configured in the IP Deskphone 802 1ab Link Layer Discovery Protocol LLDP provides the following functionality e Periodic transmission of advertisements containing device information device capabilities and media specific configuration information to neighbors attached to the same network e Reception of LLDP advertisements from its neighbors e Implementation of behavioral requirements specified by Link Layer Discovery Protocol Media Endpoint Discovery LLDP MED e Storage of received data in local data structures for example in MIB modules The information fields in each MIB are contained in a Link Layer Discovery Protocol Data Unit LLDPDU as a sequence of short variable length information elements known as TLVs that each include type length and value fields Each LLDPDU includes several mandatory TLVs plus optional TLVs Optional
62. identify additional files and protocols used When a file is identified and the protocol specified in the protocol parameter is HTTPS the IP Deskphone contacts the target server and negotiates a TLS connection Then the IP Deskphone downloads the specified file and terminates the connection HTTP connection over TLS is established by using single or mutual authentication Single Authentication A server certificate user name and password are required to establish TLS connection between the IP Deskphone and the provisioning server The server certificate must be signed by a certificate authority The IP Deskphone uses the server certificate to validate the identity of the provisioning server that the IP Deskphone is connected to the provisioning server uses the user name and password to authenticate the IP Deskphone The IP Deskphone must be preloaded with the root certificate used in signing the server certificate The root certificate is downloaded to the IP Deskphone by connecting to a provisioning server through EAP MD5 and using one of the insecure protocols supported by the IP Deskphone such as HTTP TFTP or FTP EAP MD5 ensures that the connection between the IP Deskphone and the provisioning server is secure The user name and password are required to authenticate the IP Deskphone to the provisioning server and must be loaded in a secure manner before the IP Deskphone establishes the HTTPS connection with the provisioning server There
63. is downloaded the IP Deskphone prompts the administrator to enter the PKCS 12 protected password as shown in the following figure SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 227 Certificate based authentication 1 PKCS12 pyy tan fo oe a Figure 47 PKCS12 password prompt Important The password can be empty but the use of an empty password is not recommended except under very controlled conditions 4 After the password is validated the IP Deskphone extracts the private key and device certificate from the PKCS 12 file 5 The IP Deskphone validates the device certificate to ensure that the device certificate is signed by a trusted CA is not revoked and that the key size meets the minimum requirement 6 If the device certificate is validated correctly the IP Deskphone stores the device certificate and the private key in the IP Deskphone memory SFS in the device certificate profile specified in the DEV_CERT section CTL download This section describes the process of downloading a CTL file on the IP Deskphone 1 The administrator adds the CTL section to 12xxSIP cfg to allow the IP Deskphone to download a CTL file The following is an example of the format for the CTL section CTL DOWNLOAD_MODE AUTO PROTOCOL HTTPS FILENAME ctl pem 2 After 12xxSIP cfg is downloaded to the IP Deskphone from the provisioning server the IP Deskphone executes t
64. is not configured using any other method 1 The IP Deskphone sends a DHCP request using an untagged no VLAN packet during any of the following scenarios e The customer network is configured to handle untagged packets For example retag them to a specific VLAN SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 79 Configure the DHCP Server e The DHCP request contains standard IP Deskphone IP DHCP option requests from the point when the IP Deskphone does not receive the VLAN information These options include the Vendor Specific and all Site Specific options 2 The DHCP server receives the request If the server is configured the DHCP server returns a DHCP Offer message with a special text string in the Vendor Specific option or one of the Site Specific options Following is the format of the text in the option VLAN A XXX YYY ZZZ Where VLAN A is a substring followed with VLAN information XXX YYY ZZZ are the numbers of the supported VLANs They can be from 1 to 10 different VLANs each VLAN is separated with a symbol 3 After receiving the DHCP Offer message the IP Deskphone scans each Vendor and Site Specific options for the string VLAN A 4 If the IP Deskphone finds the VLAN A string it tries each VLAN and in turn XXX YYY ZZZ searches for a DHCP server 5 The search is done by sending a DHCP Discover message looking for a DHCP Offer message as a response 6 If the IP Deskphon
65. keys for the Auto Retrieve screen Table 56 Context sensitive soft keys for the Auto Retrieve screen Context sensitive soft key Action Yes Enables the Speed Dial Auto Retrieve behavior No Disables the Speed Dial Auto Retrieve behavior 150 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com Busy Lamp Field Context sensitive soft key Action Back Dismisses the screen and returns you to the previous key programming screen If the auto retrieve behavior is enabled on a Speed Dial key programmed keys or Speed Dial List entry that is invoked and a call is placed on hold to invoke the current key or entry the IP Deskphone attempts to remove the call on hold after the key or entry call is complete The following is a description of how the auto retrieve function operates 1 Ais talking to B when A invokes the Speed Dial List and selects an entry 2 The call between A and B is placed on hold and A places another outgoing call to C a URI specified in the Speed Dial List entry 3 When the call between A and C is complete if the auto retrieve flag is enabled for the Speed Dial then the IP Deskphone attempts to take the call between A and B off hold If another call comes in during the call between A and C or if the state of the call between A and B changes when the call between A and C is active the re connection of the call b
66. last unsuccessful log on attempt made c Figure 55 Login failure notification The following notification appears on the display screen to notify the user of the date and time of the last unsuccessful log on attempt made 252 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com Last successful or unsuccessful logon Last failed alice At 07 31 10 00am Figure 56 Login failure with time notification The following notification appears on the display screen to notify the user the last successful and unsuccessful log on attempts made C Last login chad Last failed bruce Figure 57 Login and login failure notification The following notification appears on the display screen to notify the user of the date and time of the last successful and unsuccessful log on attempts made SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 253 Security Last login chad At 07 31 10 00am JUL Last failed bruce At 07 31 5 00am OK ee es be Figure 58 Login and login failure with time notification Enhanced administrative password security The provisioning server can provide additional security associated with the administrative password The provisioning server provides the password to the IP Deskphone in the form of an SHA1 or MD5 hash instead of the plain text password This removes the need to store the password on the IP
67. make outgoing non emergency calls You can configure a maximum of 15 codecs You can enable or disable the use of specific codecs for incoming and outgoing calls though incoming and outgoing calls are not specifically independent SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 187 Audio codecs VQMON Codec configuration You can enable the VQMON feature through the Device Configuration file to send an SIP Publish message with the VQMON report as text content and use this report for QoS monitoring Network layer for the SDP negotiations The following table contains static payload types and other parameters for the supported codecs Table 64 Static payload types and other parameters for for the supported codecs for the IP Deskphone Codec Payload SDP Clock Bit rate M5T ptime Channel type encoding rate HZ kbps name milisec s name G 711 a 8 PCMA 8000 ePCMA 20 1 law G 711 u 0 PCMU 8000 ePCMU 20 1 law G 729A 4 18 G729 8000 eG729 20 1 40ms ptime G 729B 18 8000 8 eG729 20 1 G 723 1 4 G723 8000 5 3 eG723 30 1 6 3 G 723 1A 4 8000 5 3 eG723 30 1 6 3 The annexes selection for G 729 and G 723 1 are not available to the user and the administrator is responsible for enabling or disabling annexes using Device Configuration flags Codec preference through Device Configuration Use the Device Configuration file t
68. on jitter detection NO disables the sending of alert report based on jitter detection JITTER WARN xx is the threshold to send a report on Inter arrival Jitter greater than xx 1 second is broken up into 65535 Oxffff hex parts xx 65535 is the threshold in seconds The default is 3276 50 ms Using 0 resets the threshold to default xx is an INTEGER value used as threshold JITTER_EXCE xx is the threshold to send a report on Inter arrival Jitter greater than xx 1 second is broken up into 65535 Oxffff hex parts xx 65535 is the threshold in seconds The default is 32760 500 ms Using 0 resets the threshold to default xx is an INTEGER value used as threshold e DELAY ENABLE YES NO is used to enable or disable the alerts based on the excessive delay detection This is the one way delay including system delay for the call measured in milliseconds YES enables Excessive delay detection SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 69 Configure the provisioning server NO disables Excessive delay detection DELAY WARN xx is the threshold to give warning on Excessive Delay greater than xx The default is 150 ms Using 0 resets the threshold to default xx is an INTEGER value used as a threshold measured in 1 1000 of a second e DELAY_EXCE xx is the threshold to report unacceptable Excessive Delay greater than xx The
69. packet matches the MAC address of the IP Deskphone and contains the Voice VLAN tag If the Automatic VLAN Discovery feature is used the filter is adjusted SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 109 Device Settings on the IP Deskphone with SIP Software VLAN Filter Setting Result dynamically as the IP Deskphone validates the VLAN suggested by DHCP Disabled The VLAN filter is disabled by default If the VLAN filter is disabled traffic is forwarded to the IP Deskphone port based only on a review of the MAC address of the packet The IP Deskphone accepts traffic addressed to the MAC address of the IP Deskphone as well as any broadcast or multicast packets from any VLAN Ctrl Priority bits 802 1Q priority bits for the control or signaling stream There is not a control priority bit prompt if 802 1Q is not enabled Media Priority bits 802 1Q priority bits for the media audio stream There is not a media priority bit prompt if 802 1Q is not enabled Disable PC Port With a disabled PC Port the IP Deskphone with SIP Software does not receive or send packets to or from the PC port No device can use the PC port to connect to the network Data VLAN Configure the Data VLAN the VLAN applicable to the PC port The behavior of the PC port is summarized in the following table 110 SIP Software for Avaya 1200 Series IP Deskphones Administration November 20
70. page 68 b Configure PVQMon IP in Device Settings see Table 46 PVAMon IP configuration on page 123 3 Configure the remainder of the VQMon parameters in the device configuration file see VQMon configuration commands on page 68 These parameters provide threshold information to the IP Deskphone with SIP Software A report is sent to the server when these thresholds are exceeded SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 95 Voice Quality Monitoring Server set up The IP Deskphone with SIP Software works with Telchemy server software The name of the software is SQmediator and is available through Telchemy http www telchemy com The minimum version required is release 1 0 How VQMon works 96 The IP Deskphone with SIP Software gathers statistics about the current call when VQMon is enabled Statistics are also gathered regarding the quality metrics of the current call The call related statistics contain condensed information about the SIP Session Description Protocol SDP the Call ID the local and remote address voice quality related statistics Zulu times for start time and the time the report was sent The voice quality related statistics include jitter packet loss delay burst gap loss listening R factor R LQ R CQ MOS LQ and MOS CQ See Table 13 Glossary of RTCP XR metrics on page 96 More information on each of these metrics is provided in RFC3611 RTP Contr
71. reading If the download is successful the display shows FW writing and the blue LED flashes After the software image is downloaded to the IP Deskphone the display shows FW finished the blue LED stops flashing and the IP Deskphone resets The IP Deskphone registers to the TPS with the new software version If the upgrade is unsuccessful see the chapterDiagnostics and troubleshooting on page 285 in the section Download failures Follow the next procedure to download the minimum required version of UNIStim software automatically through TFTP on bootup Downloading UNIStim software automatically through TFTP on bootup 1 Press the Globe Services key on the IP Deskphone twice quickly If the admin password prompt appears enter the password 26567 738 The Local Tools menu appears Table 11 Local Tools menu 1 Preferences 2 Local Diagnostics 3 Device Settings 4 Lock Menu 2 Select 3 Device Settings from theLocal Tools menu The Device Settings screen appears 90 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com Convert UNIStim software to SIP software on the IP Deskphone 3 If you are using DHCP select Yes If you are manually configuring the IP address netmask and gateway address select No 4 If the DHCP option is configured the IP address is automatically obtained 5 Configure the TFTP IP address within the IP Deskpho
72. ringing call after it is added to the list e MAX LOGINS x is used to determine the maximum number of user accounts that can be logged in at the same time Numbers higher than the number of line keys on the IP Deskphone are equivalent to no limit other than the line keys A value of 1 allows a single user at a time A value of 0 is treated the same as a value of 1 because you cannot SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 53 Configure the provisioning server restrict the IP Deskphone to 0 logins The number of concurrent logins can never exceed 24 regardless of the value configured on MAX_LOGINS The default is unlimited x the maximum number of user accounts that can be logged in at the same time e MAX INBOX ENTRIES x is used to restrict the maximum number of inbox entries and takes a number as a parameter For example MAX_INBOX_ENTRIES 100 limits the number of entries in the inbox to 100 The default limit is 100 x the maximum number of in box entries MAX_OUTBOX_ENTRIES x is used to restrict the maximum number of outbox entries and takes a number as a parameter For example MAX_OUTBOX_ENTRIES 100 limits the number of entries in the outbox to 100 The default limit is 100 x the maximum number of outbox entries MAX REJECTREASONS x is used to restrict the maximum number of Call Decline Reasons Prefs Feature Options Call Decline Reasons and takes a numb
73. soft key for the Login Banner screen SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 145 Features Table 52 Context sensitive soft key for the Login Banner screen Context sensitive soft key Action Ok Completes the login process and dismisses the login screen The following table describes the function of the Navigation keys for the Login Banner screen Table 53 Navigation Key Action Up and down arrows Allows you to scroll up and down the banner text Left and right arrows No action the text is word wrapped automatically Enter No action The following table describes the outside actions on content for the Login Banner screen Table 54 Outside actions on content Key or action Result Inbox No action Outbox No action Directory Address book No action Goodbye No action Expand IM Box No action Copy No action Services Press once no action Press twice invokes the Network menu Quit No action Headset Brings up the dial prompt in case the user wants to place an emergency call Hold No action Dialpad No action Handsfree Brings up the dial prompt in case the user wants to place an emergency call 146 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com Speed Dial List Key or action Result O
74. t 7000 When the user presses any 4 digits such as 4567 the following SIP URIs are generated because of the translation rule Sip 4567 phone context avaya com user phone The timeout of stopping the collection of digits is 7 seconds The pound sign at the end of the digit map causes the IP Deskphone to dial the matched dialing plan immediately DRegex The Digit Regular Expression DRegex syntax is a telephony oriented mapping of Portable Operating System Interface POSIX Extended Regular Expressions ERE Users must take care not to confuse the DRegex syntax with POSI EREs as they are not identical In particular there are many features of POSIX EREs that DRegex does not support The dialing plan uses DRegex instead of ERE The following rules demonstrate the use of DRegex 76 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com DRegex 4 4 Entity Matches character digits 0 9 and A D case insensitive A D only for military requirements the character the character character selector Any character in selector digit selector Any digit 0 9 not in selector Irangel range2 Any character in range from rangel to range2 inclusive x Any digit 0 9
75. text files containing all text prompts used by the IP Deskphone Language files are used for the localization of the IP Deskphone without software upgrade Each language file has a header that contains a software load version with which SIP Software for Avaya 1200 Series IP Deskphones Administration Comments infodev avaya com November 2012 Create the SIP provisioning file on the provisioning server this file is associated Language files are signed by Avaya and are authenticated by the software for security reasons IMAGES section for the images files e TONES standard in the Telecommunications Standardization sector of the International Telecommunications Union ITU T The IP Deskphone supports custom tone files The tone files must be WAV files with the following specification A law or u law 8 0 kHz 8 bit mono or 16 0 kHz 16 bit mono The WAV files can be created and downloaded to the IP Deskphone These files are not authenticated by the IP Deskphone e LICENSING section for the licensing files e SEC_POLICY section for downloading a file which contains rules that define the security policy for the IP Deskphone After the file downloads the IP Deskphone verifies that the file is signed by a trusted entity before it accepts the values in the security policy file e DEV_CERT section to enable an IP Deskphone to import the PKCS 12 file e CTL section to enable an IP Deskphone to download
76. that the originating endpoint requires for the session timer duration in unites of delta seconds SESSION TIMER MIN SE Indicates the minimum session 1800 expiration in seconds SET REG REFRESHER Indicates what refresher value is 0 configured in the initial session request Value 0 indicates that the refresher is omitted value 1 indicates that the refresher is configured to UAC value 2 indicates that the refresher is configured to UAS SET_RESP_REFRESHER Indicates what refresher value is 2 configured in the 200 OK response Value 0 indicates that the refresher is omitted only valid when SET_REQ_REFRESHER is not equal to 0 value 1 indicates that 158 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com Provisioning Parameter name Description Default value the refresher is configured to UAS value 2 indicates that the refresher is configured to UAC SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 159 Session Timer Service 160 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com Chapter 17 Emergency Services Overview You can use the Avaya 1200 Series IP Deskphone to make an emergency call to the Public Safety Answering Point PSAP from any screen without a user logon When you connect to the PSAP the IP De
77. the IP Deskphone and executes on the phone There is a one to one relationship between the license file and IP Deskphone There are no multiple IP Deskphones per server in the embedded server model each IP Deskphone has its own embedded server The IP Deskphone does not have to connect to a remote server to obtain tokens instead it calls the license server locally on the IP Deskphone There are two modes of operation in this model e Node Locked Solution e Network Locked Solution In the Node Locked Solution within the embedded server model the administrator obtains a license file for each IP Deskphone and the license file is installed onto the IP Deskphone through the provisioning infrastructure For the Network Locked Solution within the embedded server model the administrator obtains a generic license file and the license file is installed onto the IP Deskphones through the provisioning infrastructure The Embedded Server Model does not provide the following capabilities e Grace period handling e SSL communication with the IP Deskphone as the server is local to the phone e Crediting or transfer of entitlements e Web based OAM interface There is no OAM functionality to upload the license file to an IP Deskphone Licensing framework supports two types of tokens 1 Time Based Tokens These tokens expire based on the expiry date associated with the key code 2 Standard tokens The warranty date on these tokens is verif
78. to Factory Settings the action is registered in the ECR log file Activating Reset to Factory Setting by SKS 1 At any point while the IP Deskphone is operating press the Special Key Sequence SKS 2 Enter the following command 73639 lt MAC gt or renew lt MAC gt For example the MAC address A1B2C3D4E5F6 can be translated to 212223343536 Therefore the SKS would be 73639212223343536 After the proper sequence is entered on the IP Deskphone the confirmation screen appears 3 Press the Yes soft key to reset to factory setting Or Press the No soft key to close the confirmation screen and return to regular mode The following table describes the function of the soft keys for Reset to Factory Setting 282 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com Reset Factory Settings support Table 96 Context sensitive soft keys for Reset to Factory Setting Context sensitive soft key Action Yes Activates Reset to Factory Setting No Rejects Reset to Factory Setting closes the confirmation screen and returns to regular mode Activating Reset to Factory Setting using SSH_PDT 1 Enter the PDT command gt reset2factory The PDT displays the prompt gt Reset to Default 2 Enter Y to accept Or Enter N to decline Are you sure If you select Y the PDT displays the prompt gt En
79. with the proxy and sends a new subscription requests where appropriate If it is not possible to reestablish the connection the IP Deskphone falls back into a state where connection attempts SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 233 Security are tried periodically based on random but increasing time periods in order to give the server adequate time to recover SSH and secure file transfer The Secure Shell Handler SSH is a widely used protocol for providing secure logon access to run commands remotely To establish a connection you must access the SSH capable client and know the user name and password that is configured on the IP Deskphone through the use of the provisioning system Secure File Transfer Protocol SFTP lets the administrator securely log on to the IP Deskphone using the common user name and password shared with SSH PDT After you logon the IP Deskphone displays a list of files on the flash file that you can transfer SSH and SFTP configuration parameters The following table provides a list of SSH and SFTP configuration parameters Table 80 SSH and SFTP configuration parameters Parameter Description Default value Boundaries Enable Enables the SSH server on Not checked off Not checked off SSH the IP Deskphone for secure Checked on shell access Enable Enables the SFTP server on Not checked off Not checked off SFTP the IP Deskphone for se
80. you select a single account that has Call Forwarding active an error message appears to indicate that DND cannot be activated e If you select the option all and at least one account is not in DND mode DND mode is activated for all accounts If an account is in Call Forward mode Call Forward is disabled e If you select all and all accounts are in DND mode DND mode is deactivated for all accounts If you use a programmed DND feature key the account that is affected by the DND feature key is determined when the feature key is configured After you press the DND feature key the IP Deskphone behaves as described in the preceding scenarios except that there is no confirmation prompt displayed The IP Deskphone performs the operation immediately and a message appears to indicate what was done The DND mode for each account is persistent If you restart the IP Deskphone or log off the account and log the account back on the account maintains the original state Call Forwarding After you select the Call Forward command from the Services menu the IP Deskphone prompts you to specify the account that you want to place in Call Forward mode The option forward all places all accounts in Call Forward mode in one operation and the option forward none deactivates Call Forward for all accounts at the same time The following scenarios apply to Call Forward If you activate call forwarding for a specific account the IP Deskphone automatica
81. 012 Comments infodev avaya com 20 21 22 Configure the device settings Scroll through the list with the Up Down arrows and select the appropriate parameter Press the Select key to select the parameter Table 33 Media Priority bits configuration Media Priority bits Auto v Auto Value from 0 to 7 Disable PC Port configuration Press the Select key to turn off the PC port on the IP Deskphone A check mark in the Disable PC Port box indicates the PC port is disabled Disable PC Port can be used in an environment where administrators do not want users accessing the data network through the built in PC port Table 34 Disable PC Port configuration Disable PC Port If the PC port is not disabled configure PC Port Speed in the Device Settings menu Use the right arrow in the Navigation key cluster to highlight the PC Port Speed box Press the Select key to access a list of PC Port Speed choices e Auto 10BT e 100BT Scroll through the list with the Up Down arrows and select the appropriate parameter Press the Select key to select a PC Port Speed Table 35 PC Port Speed configuration PC Port Speed Auto v Auto 10BT 100BT If the PC port is not disabled configure PC Port Duplex in the Device Settings menu Use the right arrow in the Navigation key cluster to highlight the PC Port Duplex box Press the Selec
82. 114 Service package restrictions oo 167 Session description protocol usage oooo 184 SET UP eniran anaiai ae bangett ana 107 November 2012 SET IP Configuration oooWoWoWoWoWoWoWoW 114 T SSF TPs eni dea nana salah 233 SIP DTMF Digit transport ooooooooo ooWo 185 TCP operation Overview oo cesesseseessessesseesteseseeeees 235 SIP header fields oooooooooooWo oo 181 Three port switch and VLAN functionality Nas 171 SIP messages supported oooo ooooooo oo 175 TLS operation OVErVieW Le ooooooooooooooooo oo 235 SIP MENOS iore aneh sn ena akan 175 Tone configuration COMMANGS eos 65 SIP over TLS kena ana ear Ne nana 233 Transport layer protocols o ooo oooooooooo 184 SIP OVEIVIOW ar otec ian mina eneg 3m SI P reSpONSES oo misi anna stntnddcsaneavaaentnndes 176 U SIP responses 1xx RESPONSE oooo oWoomo 176 SIP responses 2xx RESPONSE o ooooooooo 177 Upgrade and convert the IP Deskphone software 85 SIP responses 3xx RESPONSE 177 Upgrade the SIP Software signerede Senen 85 SIP responses 4xx RESPONSE ooooo 178 Upgrade the UNIStim software version 89 SIP responses 5xx RESPONSE ooooooooo 180 Upgrade to the minimum UNIStim Software 86 SIP responses 6xx RESPONSE o ioioooooooo 181 V SIP security authentication ooooooo 185 Softwar
83. 12 Comments infodev avaya com Feature configuration commands AudioCodec lt n gt lt codec id gt lt description gt is a command that specifies the codecs that are available for the user to select You can configure up to 15 codecs n means the codec number The value is 1 to 15 codec ID means the codec identifiers are as follows e PCMA e PCMU e G729 e G723 text description a text description of the codec For more information about audio codec configuration see Audio codecs on page 187 e DEF_AUDIO_QUALITY Low Medium High is a command used to configure the default audio quality used for each new call Audio quality can be changed when the call is active If this command is not present in the configuration file the IP Deskphone uses High quality as its default value The possible parameters for this command are High Medium and Low If any other parameter is entered or these commands are misspelled the IP Deskphone uses High as the default setting The following codecs are used for each selection Low G729 ptime 30 Medium G711 ptime 30 High G711 ptime 20 AUTH_METHOD AUTH AUTH_INT is used to configure the SIP authentication method AUTH only authenticates username password AUTH INT authentication plus integrity checking an MD5 hash of the entity is also computed and checked BANNER banner_text preconfigures the banner on the IP Deskphone Use a t
84. 12 Comments infodev avaya com Data Priority bits Table 17 PC Port incoming traffic from PC Data VLAN Result No VLAN All traffic received on the PC port is forwarded based on the MAC address The packets are not modified in any way Manual value from 1 to 4094 All untagged packets received from the PC have an 802 1q header appended and the VLAN ID is configured to the value that is manually provisioned in this field Any packet arriving on the PC port that is already tagged with matching VLAN ID is forwarded as is Packets tagged with different VLAN IDs are dropped Enter a value from 1 to 4094 Table 18 PC Port outgoing Data VLAN Result No All traffic received on the network port and telephony port is forwarded to the PC port based on MAC address only The packets are not modified in any way 4095 Note that the value 4095 is not a valid Traffic is forwarded to the PC port based on VLAN ID This is intentional to ensure a a review of the MAC address of the packet proper VLAN ID is entered as well as the value configured in the Data VLAN field Traffic is forwarded out the PC port to the PC only if the packets contain the Data VLAN tag Untagged traffic and traffic with a VLAN tag other than the Data VLAN are dropped Data Priority bits There is not a prompt for data priority bits if 802 1Q is not enabled PC Port Untag all Configure PC Port Untag All whic
85. 2 1Q is disabled Table 30 Voice 802 1Q configuration Disable Voice 802 1Q Configure Voice VLAN Use the right arrow in the Navigation key cluster to highlight the Voice VLAN box Press the Select key to access a list of Voice VLAN mode choices Scroll through the list with the Up Down arrows and select the appropriate parameter Press the Select key to select the parameter Voice VLAN No VLAN y Enable or disable the VLAN Filter Press the Select key to enable the VLAN Filter A check mark in the VLAN Filter box indicates that the VLAN Filter is enabled Table 31 VLAN Filter configuration VLAN Filter If 802 1Q is enabled configure Ctrl Priority bits Use the right arrow in the Navigation key cluster to highlight the Ctrl Priority bits box Press the Select key to access a list of Ctrl Priority bits choices Scroll through the list with the Up Down arrows and select the appropriate parameter Press the Select key to select the parameter Table 32 Ctrl Priority bits configuration Ctrl Priority bits Auto v Auto Value from 0 to 7 If 802 1Q is enabled configure Media Priority bits Use the right arrow in the Navigation key cluster to highlight the Media Priority bits box Press the Select key to access a list of Media Priority bits choices SIP Software for Avaya 1200 Series IP Deskphones Administration November 2
86. 4 IP Network Statistics The following screen appears SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com IP Network Statistics Figure 83 IP Network Statistics screen The following is an example of IP Network Statistics for the IP Deskphone Ls 2 Bia Ta 8 Packet Sent 0 Packet Received 0 Unknown Protos 0 Last ICMP Type Code 1 Incoming Packets Error Outgoing Packets Error Incoming Pkt Discarded Outgoing Pkt Discarded E TA 1G IG The following table describes the function of the context sensitive soft keys for the IP Network Statistics screen Table 107 Context sensitive soft keys for the IP Network Statistics screen Context sensitive soft key Action Reset Resets statistics values Refresh Refreshes the IP Network statistics Return Returns to the Diagnostics menu The following table describes the function of the Navigation keys for the IP Network Statistics screen SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 299 Diagnostics and troubleshooting Table 108 Navigation Key Action Up and down arrows Use the up and down arrows to scroll through the list of statistics information Advanced Diag Tools With the Advanced Diag Tools option you can modify the following parameters e Auto Recovery enable disable e Port Mirroring
87. 42 Minor TUE JAN 02 19 08 18 2007 353 i fw build util sshapp sftpS erver c 691 File sftpWr lf wrl too large to write Note If logon failures occur for SSH and SFTP applications the system logs the following event 1040 Minor TUE JAN 02 20 12 14 2007 4189 i fw build sshapp sshServer c 616 SSH Authentication Failed Manually configure the IP Deskphone for UDP and TCP After you enable the administration user interface you can manually change network settings on the IP Deskphone You can manually configure the IP Deskphone through the Server Settings menu Note To meet security requirements the local administration user interface of the IP Deskphone can be disabled for deployed IP Deskphones If this is the case then you must manually configure the parameters during initial IP Deskphone configuration or through the provisioning server Note Disabling the local administration user interface drastically reduces the ability to view or edit the configuration of the IP Deskphone and almost completely removes the ability to diagnose any communication or configuration errors in the field However disabling the local administration user interface increases the security of the IP Deskphone because the user is not able to view the configurations or make changes Configuring the domain protocol Press the Globe key twice Using the Navigation key cluster select Server Settings Sele
88. 64 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com Tone configuration commands 802 1P_CONTROL x is a value entered in decimal format between 1 and 7 representing the 802 1P value in the SIP signaling packets If the value is 1 the 802 1P value is retrieved from the Service Package The default value is 6 x the value from 1 to 7 indicating the 802 1P value e DSCP MEDIA x is a value entered in decimal format between 1 and 63 representing the DSCP value in the Real time Transfer Protocol packets If the value is 1 the DSCP value is retrieved from the Service Package The default value is 44 x a value from 1 to 63 indicating the DSCP value 802 1P_MEDIA x is a value entered in decimal format between 1 and 7 representing the 802 1P value in the IP Deskphone Media RTP packets If the value is 1 then the 802 1P value is retrieved from the Service Package is the 802 1 setting for media Real time Transport Protocol RTP The default value is 1 x a value from 1 to 7 indicating the 802 1P value e DSCP_DATA x is a value entered in decimal format between 1 and 63 representing the DSCP value in the provisioning packets If the value is 1 the DSCP value is retrieved from the Service Package The default value is 40 X a value from 1 to 63 indicating the DSCP value e 802 1P_DATA x is a value entered in decimal form
89. 896 12944576 alloc 8499952 2994 2838 cumulative alloc 78960576 1306171 60 Record 001 CRITICAL ERROR SET Logged 11 26 2007 02 46 45 Firmware B221C61 File EcrTaskMonitor c Line 548 Error 4 Description Task Monitor the HOOK task is suspended Detailed info for task ID 0x81CFEB40 NAME ENTRY TID PRI STATUS PC SP ERRNO DELAY HOOK 80046990 8icfeb40125SUSPEND 803d0c7c 81cfea78 o 0 stack base 0x81cfeb40 end 0x81cfdb40 size 4080 high460 margin 3620 options 0x4 VX_DEALLOC_STACK VxWorks Events Events Pended on Not Pended Received Events 0x0 Options N A 0 ot 0 s0 0 t8 1 a 0 tli 0 si 0 t 1 vd 0 t2 0 s2 0 ko 0 vl 0t3 0 s3 0 ki 0 ad 2t4 034 0 gp 80709230 al 0ts 0 s5 8lcfeb40 sp 8lcfea78 a2 0 t 0 s6 2 s8 8icfeac0 ai Ot O s7 8081b184 ra 3004eed4 divlo O divhi 0 sr 1000ff01 pc 803d0c7c Task Trace 803e7610 vxTaskEntry c kbdhsSetKey 0 0 0 0 8004bbfc kbdhsSetKey 350 bemOsSleep 2 eeeeeeee eeeeeeee eeeceeee 8004eecc bemOsSleep 18 taskDelay 81cfeae0 303e7304 81cfeb40 31 a6ffe0 value 0 0x0 Figure 90 Example of the ECR log file continued SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 315 Diagnostics and troubleshooting SIP log file The SIP log file registers incoming and outgoing SIP packages and each package is logged as a record There are two sections e The first sec
90. A70 Footstand kit Charcoal NTYS11AA70 Phone number label and NTYS12AA lens kit SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 29 Before installation Item Avaya 1220 IP Avaya 1230 IP Deskphone order Deskphone order number number 2 3 m 7 ft CAT5 NTYS13AA Ethernet cable The IP Deskphone can be powered either by Power Over Ethernet POE or through an external power supply Order the external power supply separately A Warning Do not use the AC power adapter if you are connected to a Power over the Ethernet PoE connection Only use the AC power adapter when you do not have a Power over the Ethernet connection Table 3 Avaya 1200 Series IP Deskphones parts list order separately CPC code PEC code Product description N0146475 NTYS17BAE6 IP Deskphone Global Power Supply 2000 1100 1200 RoHS N0089603 NTYS14AAE6 Standard IEC Cable North America RoHS A0781922 NTTK15AA Standard IEC Cable Australia NZ Note ROHS not required N0114986 NTTK16ABE6 Standard IEC Cable Europe N0109787 NTTK17ABE6 Standard IEC Cable Switzerland N0109881 NTTK18ABE6 Standard IEC Cable UK N010978 NTTK22ABE6 Standard IEC Cable Denmark A0814961 A0814961 Standard IEC Cable Argentina Note RoHS not required N0118951 NTTK26AAE6 Standard IEC Cable Japan A Caut
91. ABLE is Yes then you can activate or deactivate the option The Port Mirroring prompt in the Advanced Diag Tools menu is enabled and can be modified e If PORT_MIRROR_ENABLE is No then you cannot manage the option The Port Mirroring prompt in the Advanced Diag Tools menu is disabled dimmed Port Mirroring is disabled The default value for the PORT_MIRROR_ENABLE is No This means that PC Port Mirroring is not active Test key The Test key screen lets you perform a physical key operation test After you activate the test mode the Test key Press any key prompt appears on the screen The IP Deskphone goes SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 301 Diagnostics and troubleshooting into the Do Not Disturb DND mode and cannot receive any external calls Information about the pressed key event except for the Rls key appears on the IP Deskphone screen To access the Test key screen from the Diagnostics menu choose 6 Test key The following screen appears Figure 85 Test key screen After you activate the test mode the key event appears on the screen Key pressing Test key xx pressed Key pressing Test key xx pressed The following table describes the function of the context sensitive soft keys for the Test key screen Table 111 Context sensitive soft keys for the Test key screen Context sensitive soft key Action Quit Dismisses the Services menu
92. AME attribute points to the file name of a customer root certificate in Privacy Enhanced Mail PEM format The PROTOCOL attribute of the USER_KEYS SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 195 Certificate based authentication section can be assigned to one of the IP Deskphone supported protocols such as HTTP TFTP HTTPS and FTP After the configuration file is downloaded and parsed by the IP Deskphone the USER_KEYS section is processed and the root certificate is downloaded to the IP Deskphone After the certificate file is downloaded you must authenticate the contents of the certificate file before installing it on the IP Deskphone There are two possible situations If there are no existing customer root certificates on the IP Deskphone a fingerprint for the file is computed Depending on the value that is configured in the Security Policy parameter CUST CERT ACCEPT the user can either be prompted to accept this fingerprint or prompted to enter the fingerprint for verification If there is one or more customer root certificate on the IP Deskphone the certificate file must be digitally signed with a signing certificate In this case there is no interaction with the user The signature is internally verified and the signing certificate is verified to be issued by a customer root certificate that is already installed on the IP Deskphone e If the authentication of the file is succe
93. ANGUAGE DOWNLOAD_MODE AUTO VERSION 0000000001 FILENAME French_d24 Ing The DeviceConfig cfg file should contain the following DeviceConfig cfg DEF_LANG French_d24 On a new IP Deskphone the language switches to French after downloading and processing the configuration files The login menu displays in French On a subsequent bootup the login menu and all boot messages are in French For anew user login the IP Deskphone creates a new user profile All menus remain in French When a new user is created the default language used is obtained from the DeviceConfig setting and stored as a user preference after which the user preference for language is always used SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 39 Configure the provisioning server If a user has already logged in and either defaulted or chosen English as the user language preference changing the configuration files does not affect the user s language display Create the device configuration file on the provisioning server After the IP Deskphone downloads the provisioning file the IP Deskphone reads the DEVICE_CONFIG section and is directed to download the device configuration file The device configuration file is a clear text file and the naming convention is defined by the administrator See the FILENAME keyword in the DEVICE_CONFIG section of the SIP provisioning file The following is an example of a device configuration file
94. ATUS Pc SP ERRNO DELAY cExcTask excTask 81 f93d0 O PEND 8078cc18 8lff92b0 3006b o tlogTask 81ff6840 0 PEND 8078cc18 81ff6728 o o hutk 80514994 819c8070 20 SUSPEND 80634554 819c7ff0 o o ECR_WDOG 800e977c 8la24ab0 49 PEND 80634554 8la24a38 o o BLST 80042310 8la36bb0 125 PEND T 80634554 Sla36b28 0 87194 DISR 8002187c 819e61f0 125 PEND 80634554 81966168 o 0 Memory Usage Info status bytes blocks yg block max block current free 9498400 186 51066 9249120 alloc 7210640 4915 1467 cumulative alloc 81327184 29445 2762 Detailed info for task ID 0x819C8070 NAME ENTRY TID PRI STATUS Pc Sp ERRNO DELAY hutk 80514994 819c8070 20 SUSPEND 80634554 819e1938 o o stack base 0x819c8070 end 0x819c6070 size 8176 high 1432 margin 6744 options 0x4 VX_DEALLOC_STACK VxWorks Events Events Pended on Not Pended Received Events 0x0 Options N A s0 o to 0 s0 0 ts Oo at 80470000 tl 1000ff00 sl 0 t9 80e70000 vo 0O cz 80e97e74 s2 o kO o vl 3fe t3 0 s3 0 kl o a0 S0 t4 80e7e308 s4 oO g 80d94a50 al 21 ts 82 ss o sp 819c7ff0 az 1 t6 203ac098 s6 0 sg 819c8010 a3 80efec 2 t 0 s 0 xa 807830fc diylo 6 givhi 4 sx 1000ff01 pc 80634554 Task Trace 819c8030 pthread setcanceltypetacSa64 KNL RunReadyThreads 819c8280 ffffffff 0 0 80783014 KNL_PunReadyThreads 74 sem Put SKNL gGlobals 80782dac 819c8000 80 OecbS0 stack damp from sp 96 to spt96 Figure 87 Example of the su
95. AVAYA SIP Software for Avaya 1200 Series IP Deskphones Administration SIP 4 0 NN431 70 601 Standard 02 10 November 2012 2012 Avaya Inc All Rights Reserved Notice While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing Avaya assumes no liability for any errors Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes Documentation disclaimer Documentation means information published by Avaya in varying mediums which may include product information operating instructions and performance specifications that Avaya generally makes available to users of its products Documentation does not include marketing materials Avaya shall not be responsible for any modifications additions or deletions to the original published version of documentation unless such modifications additions or deletions were performed by Avaya End User agrees to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by End User Link disclaimer Avaya is not responsible for the contents or reliability of any linked websites referenced within this site or docu
96. Avaya Support See the Avaya Support website http support avaya com for product notices and articles or to report a problem with your Avaya product For a list of support telephone numbers and contact addresses go to November 2012 Comments infodev avaya com the Avaya Support website http support avaya com scroll to the bottom of the page and select Contact Avaya Support SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 3 4 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com Contents Chapter 1 New in this Pee ia kai Maak mankahana anak am bbahaknani Kanan nenne 13 PES na Na PA NA aa Ta NN NA 13 CREE Oa ia T na eR erat oe misi 14 Ba an ea a ar 14 Chapter 2 Customer SOIC sni aan uh san ah Maksum 17 ana Diab S T OIE Bek SAI emak TA ENI SAINS KBK SAN SKR A T T AK EE 17 Keling lechnical oo eat NN NE ES IBL AK SEN ate 17 eng Re Na AN Ae EN ea Aa an 17 Bening he TNC CIS TUNE reselen ia sman ban 17 Getting technical support from the Avaya Web Site ooooooWoWoWoW Wo WWW WWW WWW WWW 18 Chapter 3 Introduction to this ae asma mma ya 19 Ee RIE ONE E EEA A OT A A E O ENA ASAA N AN E E arcades MAAN Ma 19 miende audio ng E ccein er ort rere err rer teria E E OAA 19 PE a E N a 19 po hid MICK sode io aan E ia E E TE E 22 aa 23 Pa ea no ea onani oo bastian 23 AN WOMEN Nan nana na AE N EEE E E AEE NN AP AE E AE 23 Avaya 1200 Seri
97. Changes to the network based address book of the primary account are not reflected in the local address book If you use the Friends view you can always access and modify the address book of the primary account local or network based There is no selection mode for the Friends view You can only monitor and view the presence information of Friends of the primary account in the Friends view User status The features associates with the User status include the following e Do Not Disturb e Call Forwarding e Presence Do Not Disturb Selecting the Do Not Disturb DND command from the Services menu prompts you to specify which account you want to place in the DND mode The option all allows you to place all accounts in the DND mode the all option is highlighted by default By selecting an option the IP Deskphone prompts you to confirm the operation before proceeding Activating DND for a specific account automatically causes calls to that account to be rejected with a busy signal However the IP Deskphone can still receive calls to other accounts After DND mode is active for an account the label of the account line key periodically displays a DND indicator SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 139 Multiuser The following scenarios apply to DND e If you select a single account that is in DND mode the IP Deskphone displays a prompt that asks if you want to deactivate the DND mode e If
98. Client Softphone causing the server to send an auto answer request to the IP Deskphone When a user logs in the IP Deskphone sends a special identifier so that only that specific IP Deskphone receives the request even though the user is logged in on multiple IP Deskphones The call is answered without user interaction but the microphone is muted to prevent the device from being used as a listening device by a malicious user When a call is answered the user hears a ring splash notification and can un mute the microphone to allow bidirectional media Pre granting authorization for the Answer Mode The user must specify which users or groups of users are authorized to request auto answer The user can grant authorization through the Feature Options menu if the interworking feature is enabled in the user s IP Deskphone device configuration The user can enable and disable one or more of the following groups Allow Public Authorizes anyone on the internet Allow Friends List Authorizes everyone on the user s Friends List e Allow Directory Authorizes everyone in the user s Personal Directory Allow Addresses Acts as a white list of domain names and SIP addresses that have authorized users SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 273 PC Client Softphone interworking Answer Mode Settings screen The Answer Mode Settings screen is used to pre grant authorization to request an automatic answ
99. DATE YES NO provides the functionality to start a check to remotely update the IP Deskphone with the latest software present on the Trivial SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 57 Configure the provisioning server 58 File Transfer Protocol TFTP server You can enable or disable this feature with the flag present in the Device Configuration file By default this flag is set to NO YES prompt the user about the scheduled event and the user can accept or reject the scheduled software update check by pressing the YES or NO soft key NO disables the remote check for update option e SECURE INCALL DIGITS YES NO shows the typed digits as asterisks when the user makes a Call into the voice mail When this feature is enabled the most recently pressed key is displayed but is overwritten by an asterisk when the next key is pressed The user has the option to Hide or Unhide the digits typed YES provides the secure digits while in call functionality NO disables the secure digits while in call functionality e E911 USERNAME is an emergency username used for making an emergency call that does not require login The proxy must be configured with the same emergency username otherwise the emergency call fails e E911 PROXY is a default emergency proxy This variable must contain the value that matches the value defined by one of the following variables specified i
100. E Software Revision Configure to the software version being used for example 0604D97 Manufacturer Name avaya xy where xy is a 2 digit manufacturer code as shown below 1220 Code 04 1230 Code 04 Model Name Contains a string which specifies the IP Deskphone model for example IP Deskphone xxx where xxx is one of the following values 1220 1230 DHCP There are two methods of provisioning DHCP 106 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com NO DHCP mode 1 No DHCP Manual configuration All the Device Settings parameters are configured manually on the IP Deskphone with SIP Software 2 Yes The IP Deskphone with SIP Software is configured to get a standard set of Device Settings parameters from the DHCP server NO DHCP mode No DHCP mode is also known as Manual Device Settings In this mode the IP Deskphone does not need a DHCP server because no DHCP requests are sent during startup All necessary parameters must be configured manually or through the device configuration file The minimum following parameters must be configured to achieve normal operation e SET IP e Net Mask e Gateway e DNS IP e Provisioning server IP protocol and if user authentication is required to access the provisioning server the user credentials Note TFTP protocol does not require user authentication Device ID and password
101. END 803e50a481a78330 0 0 CpuMon 800e2bac 81941110 19 DELAY 803d0c7 c 81941050 0 66 DISR 8002f938 81a14600 125 PEND 803e50a481a14578 0 0 FLASHICON 8002f494 81a46100 125 PEND 803e50a481a46080 0 0 INDR 8004a26c 8lcffdb0 125 PEND 803e50a481cffd28 0 0 HOOK 8004b990 8lcfeb40 125 SUSPEND 803d0c7c 8lcfea78 0 0 KTSK 8004caf4 81cfd890 125 PEND 803e50a4 8lcfd6a8 0 0 KBDR 8004b330 8lcfc5e0 125 PEND 803e50a4 81cfc558 0 0 TPDET 800684e4 818f1370 125 PEND 803e50a4 818f12a8 0 0 DRAWDET 80067f6c 81a42760 125 SUSPEND 803e7604 81a42738 0 0 RTC 800485bc 81991600 125 READY 803e50a4 81991548 0 0 CDT CDTUpdate 819903f0 125 READY 803e50a4 81990348 0 0 HDDET 80040570 8198fle0 125 PEND 803e50a4 8198f133 0 0 i200xApp winAppTask 818fffe0 200 PEND 80489bc8 818ffe28 0 0 ETHERSET_TI8019efc0 81537670 201 READY 803e50a4 81537588 340004 0 tCertExpire8043e814 8152f820 240 DELAY 803d0c7c 8152f788 0 190327 1 tTimeSave 8045lacc 8152a7f0 240 DELAY 803d0c7c 8152a768 0 226509 1 mocSshMn 80127eac 8150b260 240 READY 803e50a4 8150b0f8 3d0004 0 tDcacheUpd dcacheUpd 81ab55b0 250 READY 803d0c7c 81ab54f8 0 Q Idle 800e2b68 819c1c20 253 READY 803d0c7c 819c1b98 0 0 tUsbKbd 802f451c 81559ef0 255 READY 803d0c7c 81559e20 0 0 Figure 89 Example of the ECR log file 314 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com Diagnostic Logs Memory Usage Info status bytes blocks avg block max block current free 13126912 49 267
102. EXPIRE NO_EXPIRE_LOG e DWNLD_CFG_ACCEPT defines how TFTP configuration authenticates when there are no customer certificates on the phone The default value is VAL ACCEPT The acceptable values are VAL_ACCEPT VAL MANUAL A VAL MANUAL B e DWNLD CFG SIGNING defines if configuration files are forced to be signed when a customer certificate is installed The default is NO The acceptable values are NO automatically accept the downloaded file without authentication YES file must be signed and fully authenticated Changes made to the security policy file have an entry in the security log file SECURITY_POLICY_PARAM_CHANGE 0x1055 The security log file stores only the non sensitive information For example if the password is changed the security log file indicates this change without storing the password value You can use the PDT shell command to view the output of the security policy command The following is the output of the securitypolicy command from the PDT shell gt securitypolicy CUST_CERT_ACCEPT VAL_MANUAL_A SEC_POLICY_ACCEPT VAL MANUAL A SIGN SIP CONFIG FILES NO CERT EXPIRE DELETE CERT SEC POLICY TEXT YES SIP Software for Avaya 1200 Series IP Deskphones Administration November2012 225 Certificate based authentication AUTO PRV ACCEPT VAL_ACCEPT DWNLD CFG ACCEPT VAL ACCEPT AUTO PRV SIGNING NO DWNLD CFG SIGNING NO CERT ADMIN UI ENABLE YES SECURITY LOG UI ENABLE YES K
103. EY SIZE KEY SIZE 1024 KEY ALGORITHM KEY ALG RSA TLS CIPHER RSA WITH AES 256 CBC SHA SUBJ ALT NAME CHECK ENABLE NO FTP PASSWORD Certificate Admin option in the user interface The following procedure provides the steps to view the Certificate Admin option in the user interface Viewing the Certificate Admin option in the user interface 1 Create a text file for example SecurityPolicy txt 2 Add CERT_ADMIN_UI_ENABLE YES in the text file 3 Sign the file using a signing certificate For example SecurityPolicy txt sig file is created 4 Download the file using SEC_POLICY section in the 11xxeSIP cfg file An example of the SEC_POLICY section is as follows SEC_POLICY DOWNLOAD_MODE_FORCED PROTCOL HTTP Installation This section describes the following e Device certificate installation using PKCS 12 CTL download 226 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com Device Certificate Installation Device Certificate Installation SCEP and PKCS 12 are two methods used to install device certificates If SCEP is used to install device certificates see SCEP on page 203 for more information The following describes the process of using PKCS 12 to install device certificates 1 The administrator adds a DEV_CERT section to 12xxSIP cfg to let the IP Deskphone import a PKCS 12 file The following is an example of the format of the DEV_CERT
104. F1D The Hostname can be manually provisioned using the keypad 53 Specifies the DHCP Message Type 55 Specifies the messages to tell the server which options the IP Deskphone is requesting It appears in the Discover and Request The SIP 3 0 software requests the following options e 1 IPv4 Subnet Mask e 3 Router e 6 Domain Name Server e 15 Domain Name 28 Broadcast Address 43 Vendor Specific Information e 58 Renewal Time e 59 Rebinding Time e 66 TFTP Server Name The client treats this more generically as a request for the provisioning server name and protocol e 99 Must not be included e 128 131 144 157 188 191 205 219 223 Specifies old site specific options Recovered by IANA according to RFC 3942 and must not be used for new installations e 224 227 230 232 235 238 241 244 247 249 251 254 Specifies site specific options 57 Specifies maximum DHCP message size The maximum message size is 1190 bytes 60 Sends Nortel SIP Phone A as the Vendor Identifier 61 Specifies Client Identifier MAC Address Server to IP Deskphone Options The DHCP server can send any option to the IP Deskphone as part of the DHCP Offer message The IP Deskphone accepts the following options DHCP Option Description IPv4 Address SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 81 Configure the DHCP Server
105. FEB 26 15 58 31 2010 Valid Serial Ox26 SKID 6D OA 57 D D6 A8 C3 A2 9D 6B FE E9 92 50 25 96 FF CB B6 51 AKID 34 CF F4 78 82 30 SA CD 64 2D 9D OS 56 02 SB 62 95 8C CE A2 Usage Ox00e0 ExtUsage Ox0f 1 Mac PCC one ia db com Expires SUN NOV 26 21 16 59 2009 Valid Serial 0x19 SKID 30 AB EO OF 19 OA 8E 07 DS E4 63 C5 82 62 88 OD 93 21 DA OA AKID 34 CF F4 78 82 30 SA CD 64 2D 9D O5 56 02 5B 62 95 8C CE A2 Usage Ox00e0 ExtUsage 0x00 value 0 0x0 Figure 41 Example of command output Important The CTL file size must not exceed 20 Kbytes EAP Authentication EAP enabled networks allow the administrator to ensure that individual devices or users are authorized to access the enterprise s LAN environment The following diagram shows the network architecture for 802 1x and EAP SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 217 Certificate based authentication Radius EAP PKI _ Over Ethernet EAP Over RADIUS Kerberos b 2B n j on oone Supplicant Authenti Authentication Authentication Service Server Figure 42 802 1x and EAP network architecture IEEE 802 1x defines three roles a supplicant an entity that requires access to the network for use of its services e an authenticator the network entry point to which the supplicant physically connects typically a Layer 2 switch The authenticator acts as a proxy between the su
106. H the IP Deskphone reboots with the UNIStim software load e If the software download fails while the application is being written to FLASH there are two possible recovery methods If an application file was not created after power up the IP Deskphone jumps to the BootC loader and downloads a new application load using the same mechanism as the application If the application is executed and the file created is corrupted the IP Deskphone crashes In this case force the IP Deskphone to use BootC by pressing the UP key and 2 during power up Problem Users of the IP Deskphone complain that their banner is not updated with their custom banner When the banner is configured as FORCED in the device configuration file the user s banner is overwritten by the value in the device configuration file Problem Provisioning Error is displayed on the IP Deskphone display Provisioning Error is displayed on the screen when the IP Deskphone is unable to contact the TFTP FTP or HTTP server Local diagnostic tools Local diagnostic tools provides information about the IP Deskphone such as identification software version settings and a set of testing routines for checking network condition You can access Diagnostics tools through the Diagnostics menu Table 97 Diagnostics menu options on page 287 describes the Diagnostics menu options Table 97 Diagnostics menu options Diagnostics option Description
107. IP Deskphone the public IP address and port number from which it received the Binding Reguest The IP Deskphone knows the private IP address and port number it used to send the Binding Request and therefore it learns the mapping between the private and public address space being performed by the NAT If the Binding Response packets indicate the same address and port number as the reguest the IP Deskphone knows no NATs are present The IP Deskphone supports two methods for NAT traversal of the signaling path e SIP PING e STUN The NAT traversal method can be selected manually through the Device Settings menu or configured through the device configuration file The default NAT traversal method is NONE The IP Deskphone can conduct SIP dialogs through a Symmetric NAT using UDP This allows the IP Deskphone to work from behind and or in front of a symmetrical NAT with servers and or clients that support RFC3581 For this feature to work properly the receiving end device must support RFC3581 This feature is enabled or disabled through the USE_RPORT parameter in the device configuration file Note RFC3581 does not address NAT traversal for media or voice SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 169 NAT firewall traversal 170 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com Chapter 20 Three port switch and VLAN functionality System overvie
108. IP IP Deskphone iioooooooomo 83 IP Deskphone diagnostics oooooo 285 IP Deskphone restrictions oooooooWoWo 167 L Licensable features oooooooooooo 261 LLDP Configuration oooooooo 4114 Local Diagnostic Tools oooWooo 287 M Maintenance and troubleshooting oo 281 Mandatory keywords in the provisioning file 34 Media Priority bits configuration o 114 Multiple Appearance Directory Number 125 N NAT configuration commands ooo 67 NAT firewall traversal ooooooooo 169 NAT Media nianna antam Setia ha 113 NAT media Configuration oooooooWoo 114 NAT SIGN Aha inn enam abu elamnan ea Manan 113 NAT Signal configuration o 114 NAT Irav rsali nnne 113 NAT IEG am an aan na 113 NAT TTL configuration ooooooWo 114 Net Mask oWooo Wo 107 Net Mask and Gateway configuration 114 Network require Ment ooooWo Woo 29 322 SIP Software for Avaya 1200 Series IP Deskphones Administration No DHCP mode ooooooo Wo W W m mann nana nnana an aana nan ananaan 107 Ntwk Port Duplex Configuration ooooo 114 Ntwk Port Speed configuration oo 114 O Optional keywords in the provisioning file 34 P PASSWONMG 205k maa laa usa 113 Password configuration
109. IP software performs a Flash File System conversion that takes 2 5 minutes SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 93 Upgrade and convert the IP Deskphone software 94 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com Chapter 10 Voice Quality Monitoring Feature overview Proactive Voice Quality Monitoring PVQMon or VQMon allows the Avaya 1200 Series IP Deskphone with SIP Software to report voice quality statistics to a server in the network The IP Deskphone with SIP Software collects various voice quality statistics for example packet loss and sends the voice quality statistics to the server at regular intervals during a call A subset of these statistics is also available for the user to view on the IP Deskphone by selecting the Audio softkey and then the Monitor Audio Quality menu item VQMon set up Configure the following parameters on the IP Deskphone with SIP Software to connect to the server and send the PVQMon statistics 1 Enable the feature To enable the feature configure the VQMON_PUBLISH parameter in the device configuration file see VQMon configuration commands on page 68 2 Configure the IP address of the PVQMon server Configure the IP address of the PVQMon server in either of the following settings a Configure VQMON_PUBLISH_IP through the device configuration file see VQMon configuration commands on
110. If E911 PROXY does not match the value defined by these five variables or the variable E911 PROXY is not defined the value of SIP DOMAIN is used as the emergency proxy E911 PASSWORD The password for emergency username that is used for making an emergency call that does not reguire login The proxy must be configured with the same password otherwise the emergency call fails E911 TXLOC The variable that describes location information that must be sent with the REGISTER SIP message or with the INVITE SIP message Important You must add a set of numbers regular expressions marked as emergency to the IP Deskphone dialing plan Only these numbers are allowed for emergency calls that do not reguire logon Feature impact on configuration tasks 1 Configuring the SIP Proxy The IP Deskphone must have an emergency user in order to make an emergency call without a user logon e The IP Deskphone must have the necessary configurations values for automatic REGISTER of the emergency user if you choose this implementation method e You must add the emergency user to the proxy 2 Adding the emergency user to the IP Deskphone config file e The IP Deskphone must have E911 USERNAME E911 PROXY and E911 PASSWORD configured for making emergency calls SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 163 Emergency Services e The IP Deskphone must have a specified proxy that conta
111. Index Numerics 802 1ab Link Layer Discovery Protocol LLDP 102 802 1x EAP authorization ooooooW oo 101 802 1x EAP device ID iooocooWooo 101 802 1x EAP password o oooooWo W mana 102 A Automatic provisioning at a preconfigured time 39 Automatic provisioning at power up n s 23 Avaya 1200 Series IP Deskphones Getting Started Card E an aa Nan Pa PAN Pn en Dn Sa 25 Avaya 1200 Series IP Deskphones parts list 29 Avaya 1230 IP Deskphone with SIP Software illustration Aa 23 Cc Cached IP configuration oooo 114 Certificate Admin option in the user interface 226 certificate requirements 236 Checking the UNIStim software version on an IP Deskphone in use oooooooWoW Woo 87 Checking the UNIStim version on a new IP Deskphone a an en PN Daan 87 Communication Server 1000 ooooooW oo 126 Communication Server 2000 and Communication Server 2100 dai anon Ren en aa 125 Configuration file oooo WoWWoo ennenen 34 Configure the device settings oooooom 114 Configuring the provisioning Server 33 Configuring the TFTP Server oooooWooo Woo 89 connection persistence ioo oooooo WoWoWo 233 Connection persistence ooooWoo 233 Connections on the IP Deskphone o 83 Convert SIP software to UNIStim software 281 Converting UNIStim software to SIP Software 91 Con
112. KCS 12 is an industry standard for importing and exporting keys and their related certificates On the IP Deskphone this method is only used to import the IP Deskphone device certificate and private key SIP Software for Avaya 1200 Series IP Deskphones Administration November2012 205 Certificate based authentication The IP Deskphone can download a PKCS 12 file from the provisioning server The provisioning configuration file for example 11xxe cfg contains the DEV_CERT section where the FILENAME attribute points to the PKCS 12 file name The file name must include the symbol which is substituted with the IP Deskphone MAC address to allow the definition of unique filenames for the PKCS 12 files containing the device certificates for each IP Deskphone The following is an example of the DEV_CERT section DEV_CERT FILENAME pi2 VERSION lt n gt PROFILE lt n gt profile index PURPOSE lt bit gt bitflag with all purposes it can be used for default is 1 ALL Figure 29 Example of the DEV_CERT section The administrator is responsible for creating the PKCS 12 file with the required device certificate associated with the private key of the device certificate The PKCS 12 file must be in Distinguished Encoding Rules DER or BER format If you are creating the certificate for the first time you must mark the private key of the certificate as exportable If you export a certificate to a PKCS 12 file you must
113. LLDP MED Capabilities supported Bit 1 1 Network Policy supported Bit 2 1 Location Identification supported Bit 3 O Extended Power using MDI PSE not supported Bit 4 1 Extended Power using MDI PD supported Bit 5 1 Inventory supported The Class Type field can be configured to 3 Telephone Network Policy Discovery Application Type 1 voice Unknown Policy Flag U 1 only if the policy is unknown SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 TLVs 105 Device Settings on the IP Deskphone with SIP Software TLV Fields Tagged Flag T configure accordingly Reserved X 0 VLAN ID configure accordingly L2 Priority configure accordingly DSCP Value configure accordingly Location Identification Discovery Coordinate based LCI 16 bytes Civic Address LCI I variable length This format can have more than one address element and one address element can range from a minimum of 7 to 256 bytes ECS ELIN I variable between 10 and 25 bytes Although location is received it is not available to end user in this release of the SIP Software Extended Power via MDI Power Type 01 PD Device Discovery Power Source 00 Unknown There is no hardware support for determining the power source Power Priority 0010 High Power Value Maximum power required as shown below 1220 1230 1120E NTYSO3 8 1140E NTYS05 8 1165
114. Ma Ea 185 Sunported instant MESS AINE aa aa aa aa ANN 186 Ghapter 22 Audio GOR bah ma ba bek hak Memakan km mb mh akh Makibiah 187 ea NN BNN NN Ba 187 VONON CER Sang ma man aan Heal An an Om ko aa Sa aa 188 Network layer for the SDP megotiatiOhS ooo knee asal aan Lantos 188 Codec preference through Device Oni gu ke en laa BR 188 Codec preference selection on the IP Deskphone ooo omo Wo moomoomomuenmanennnanenanan 190 Codecs preferences on the IP Desks pain Ma nh yank kain asas 191 Chapter 23 Certificate based authentication ooo momo 193 PAU Ola aa aman aa as INA RN eee ON NAN SAE 193 PARUNG EU NO batasan Sian A E E T E E baa ans NE ANN ARENA EN SK DL BAKAR AAA 194 Root ceri gate Insan ne nak aa kab aka ank hinga ain 195 Png Ae EA RN S ana 196 Bee ee Ae ANA NN 197 Dovie cenika NN sa otc an IE SS AL RSA SA KIR RB AA 198 OCE Ben Na Nana nan An an na aie aud ie aad nanti 203 Device Certificate Authentication Considerations for SCEP co omah 204 PROS TE IN A na oa ba an pan Eun 205 Installing a devices cercate Using PROS Team kanan anak 206 Certificate rust Line certificate verification cccisicccececicassadacetasmnederntcnpiuleceeieiadiiagdereaseetaddonsiamniacderseamnivdads 207 Validating a certificate using the Certificate Trust List o coooo oW momonon 208 Cenie ANN SIS am ae en ena en an Naa an ea lak 210 CSIC S Adminis tanon Mait AA AAN 211 Taat Ge ate AO Ae aa ai an na MAN AP SA ah en an ea
115. N version FILENAME X Y The following table describes the items in the LICENSING section Table 87 Description of items in the LICENSING section of the config file Field name Field value Description LICENSING Section header for licensing config file information VERSION 000001 The version of the license file SIP Software for Avaya 1200 Series IP Deskphones Administration November2012 259 Licensing Field name Field value Description FILENAME X Y License filename The IP Deskphone looks for a file with the IP Deskphone MAC address included in the filename The 1xxxe cfg file can have one or all of the following sections gt FW e DEVICE_CONFIG e LICENSING Although the IP Deskphone FW section is not required to activate the token the provisioning server and the IP Deskphone provisioning server IP configuration must be configured to retrieve save and process the license file The following is an example of an 11xxe cfg file that contains the FW section and the LICENSING section DOWNLOAD_MODE AUTO VERSION VERSION 4 00 xx yy F P s ILENAME SIP 1140_e03 02 xx yy bin ROTOCOL TFTP ERVER_IP 47 11 183 165 LICENSING VERSION 000001 FILENAME ipctoken cfg The following is an example of an 11xxe cfg file with the LICENSING section only LICENSING VERSION 000001 FILENAME ipctoken cfg
116. OCOL TFTP FTP HTTP defines the protocol used to download the file The IP Deskphone with SIP Software supports TFTP FTP and HTTP protocols for file download This command is optional If it is not present the default protocol TFTP is used Important When using the TFTP protocol to transfer the software image the average round trip time must be lt 75 ms The IP Deskphone times out and aborts the software download if the total download time is less than 10 minutes If the average round trip time is less than 75 ms use the FTP or HTTP protocol to transfer the software image If using FTP or HTTP then SRV_USER_NAME and SRV_USER_PASS are also key words These commands specify the credentials used to log on to the file server for file download If not present the protocol default credentials are used no credentials for TFTP and HTTP and anonymous with no password for FTP e SERVER IP address allows the IP Deskphone to connect to the specified IP address or name of the server from which the file can be downloaded If the address is not 38 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com Setting the default language on the IP Deskphone to French specified the SERVER IP that is used is the same SERVER IP that is used to download the provisioning file e DELETE FILES YES NO if YES erases the language and tone files stored in the IP Deskphone before new f
117. OG UI ENABL GORITHM KEY AI E AUTO PROTOCOL HTTPS FILENAME custroot pem E NO KEY SIZE 1024 G RSA TLS CIPHER RSA WITH AES 256 CI BC SHA The format of the security policy file as shown in the preceding example is parameter value paired The parameter name and value are separated by a space Diagnostic logs All EAP failures are logged in the security log which include the following EAP error messages EAP MD5 AUTH FAILURE 0x1 EAP_INVALID_DEVICE_CERTIFICATE 0x1 EAP_INVALID_ROOT_CERTIFICATE 0x1 EAP_TLS_AUTH_FAILURE 0x HAP PEAP AUTH FAILURE Ox 230 SIP Software for Avaya 1200 Series IP Deskphones Administration Comments infodev avaya com 030 031 032 1033 1034 November 2012 Diagnostic logs The following is a list of certificate related events and failures logged in the Security Log SLC_AVAYA_C SLC_SERVICE_PROVI RTED SLC_AVAYA_C SLC_SERVICE_PROVI KED SLC_AVAYA_C SLC_SERVICE_PROVI RED ERTIFI CATE IMPORT ED E DER_CERTIFI CATE IMPO ERTIFI CATE_REVOKE D ICATE REVO ERTIFI CATE EXPIRE DER_CERTIFI CATE EXP I
118. OLOGIN ID KEYxx PROMPT AUTHNAME ENABLE is used to determine if the authentication ID screen is presented to the user The default value is NO YES after the user login name is entered the authentication ID screen appears NO after the user login name is entered the password screen appears e AUTO UPDATE YES NO is a command to enable or disable the automatic updating of the IP Deskphone with SIP Software configuration files from the provisioning server Enabling this command causes the IP Deskphone with SIP Software to check for updates once every day The default is disabled YES turns on the AUTO UPDATE feature NO turns off the AUTO UPDATE feature Note If the IP Deskphone encounters any Major or Critical error in memory during the Auto update process the IP Deskphone reboots based on the recovery level set e AUTO UPDATE TIME x is the actual time in seconds starting from midnight before an automatic update occurs Each IP Deskphone adds random numbers to the time specified by this command so every IP Deskphone does not try to access the provisioning server at the same time By default the automatic update feature is disabled see AUTO UPDATE RANGE X the time after midnight that the automatic update occurs e AUTO UPDATE TIME RANGE x AUTO UPDATE TIME RANGE x is the range in hours from the AUTO UPDATE TIME where an IP Deskphone checks for updates from the server The default rang
119. P TCP TLS The IP Deskphone only has UDP enabled for sending requests to the server The IP Deskphone registers using UDP as the protocol If the IP Deskphone is unable to contact the server it waits a configured period of time before attempting to reconnect IP Deskphon e TCP only Server UDP TCP TLS The IP Deskphone only has TCP enabled for sending requests to the server The IP Deskphone registers using TCP as the protocol If the IP Deskphone is unable to contact the server it waits a configured period of time before attempting to reconnect IP Deskphon The IP Deskphone only has TLS configured for The IP Deskphone registers using SIP over If the IP Deskphone is unable to contact the 244 SIP Software for Avaya 1200 Series IP Deskphones Administration Comments infodev avaya com November 2012 TCP TLS operation overview Configura Description Expected result Possible results tion e TLS sending requests to the TLS If a device server it waits a only server The IP certificate is provisioned configured period of time Server Deskphone must have a and the server is before attempting to UDP device certificate configured for mutual reconnect TCP installed if the server is authentication then the TLS configured for mutual IP Deskphone provides authentication a certificate during the TLS handshake Otherwise se
120. P disabled port on the Layer 2 switch EAP MDS EAP MD5 allows the IP Deskphone to authenticate to the RADIUS server before the IP Deskphone can access the network This procedure requires a user ID and password If the IP Deskphone fails to authenticate to the RADIUS server the IP Deskphone displays a EAP Authenticate Fail message and the IP Deskphone cannot access the network EAP TLS EAP TLS allows the IP Deskphone to authenticate to the RADIUS server before the IP Deskphone can access the network This procedure requires a user ID root certificate and device certificate The root and device certificates must be installed on the IP Deskphone before using this feature The customer root certificate can be installed using SCEP or SIP configuration file For more information see Root certificate installation on page 195 and Table 70 SCEP provisioning parameters on page 205 The device certificate can be installed using one of two methods e SCEP on page 203 e PKCS 12 download on page 205 If the IP Deskphone fails to authenticate to the RADIUS server or to install the required certificates the IP Deskphone displays a EAP Authenticate Fail message and the IP Deskphone cannot access the network EAP PEAP EAP PEAP allows the IP Deskphone to authenticate to the RADIUS server before the IP Deskphone can access the network This procedure requires a user ID1 root certificate user ID2 and password EAP PEAP is the outer a
121. P Deskphone to work at the optimum speed and duplex mode Full Duplex mode must be enabled Ignore GARP Gratuitous Address Resolution Protocol GARP Protection prevents the IP Deskphone with SIP Software from GARP spoof attacks on the network The IP Deskphone with SIP Software provides the ability to ignore GARP messages 112 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com Provisioning Provisioning The next four menu items apply to configuring the provisioning parameters Server URL Enter the numeric IP address name or URL of the provisioning server in the Server URL box Protocol Select the protocol used to access the provisioning server either TFTP FTP or HTTP Device ID Enter the Device ID User ID used by the provisioning server for authentication of the IP Deskphone with SIP Software Password Enter the password used by the provisioning server for authentication of the IP Deskphone with SIP Software PVQMon IP If the Proactive Voice Quality Monitor PVQMon server is available on the network enter the PVQMon IP address NAT Traversal The next five menu items apply to configuring the NAT Traversal Method if the IP Deskphone with SIP Software is connected to the network through a Network Address Translation device or a firewall NAT Signal The IP Deskphone with SIP Software supports two methods of NAT traversal of signaling path SIP_PING
122. P Deskphones These mechanisms are the following Normal DHCP e DHCP VLAN phase Normal DHCP The normal DHCP is used to configure standard IP parameters such as IP address NetMask default gateway and DHCP lease parameters The message sequence consists of Discover Offer Request and Acknowledge The IP Deskphones can also insert an optional phase To include an optional phase the first phase is used to discover and configure the voice VLAN using a Avaya proprietary method The second phase then proceeds normally on the discovered VLAN If the DHCP VLAN discovery is not used then there is only a single phase IP Deskphone DHCP VLAN Phase The DHCP site and vendor specific options contain VLAN information to configure VLANs The VLAN parameters are text string embedded in the standard DHCP Vendor and Site Specific options You can acquire the VLAN parameters using 802 1ab and IP address parameters using DHCP If the IP Deskphone does not contain VLAN configuration provisioned manually or through LLDP the IP Deskphone attempts to determine the VLAN during DHCP VLAN Phase If the IP Deskphone does find a VLAN configuration it proceeds to the DHCP Configuration Phase If the VLAN Phase VLAN configured through DHCP is successful then the VLAN Phase finishes with a final DHCP Also a release message appears after the completion of the Configuration Phase Following is the procedure to configure the Voice VLAN using DHCP assuming VLAN
123. P server The default is NO The IP Deskphone updates the time once every 24 hours from the NTP server If the IP Deskphone cannot contact the server the IP Deskphone tries every 15 minutes up to a maximum of 6 attempts and then hourly attempts are made If SNTP_ENABLE is configured as NO the IP Deskphone tries to retrieve the time and date from the SIP proxy server However not all SIP proxy servers support this method of retrieving the time and date YES enables NTP NO disables NTP e SNTP SERVER ip address is the IP address or FQDN of the NTP server that provides the time and date to the IP Deskphone If this is not specified the IP Deskphone does not generate any NTP requests ip address the IP address of the NTP server in either Fully Qualified Domain Name FQDN or non FQDN format e MADN_TIMER x is used to configure the MADN polling timer interval the interval at which the IP Deskphone attempts to determine the MADN group of the logged in user The minimum value for the polling interval is 900 seconds 15 minutes The default value is 1800 x the time delay in seconds between queries to find the MADN group DN of a user The minimum value 900 e MADN DIALOG YES NO is used to configure the SIP URI or the GROUP DN for the subscription to the dialog event The default value is NO YES subscribes to the dialog event using the SIP URI of the user NO subscribes to the dialog event using
124. R IP2 NAT TTL STUN SERVER PORTI1 STUN SERVER PORT2 Voice Guality VQMON_PUBLISH PACKET LOSS EXCE Monitoring VQMon configuration commands VQMON_PUBLISH_IP LISTENING_R_ENABLE LISTENING_R_WARN LISTENING_R_EXCE PACKET_LOSS_ENABLE PACKET_LOSS_WARN JITTER_ENABLE JITTER_WARN JITTER_EXCE DELAY_ENABLE DELAY_WARN DELAY_EXCE SESSION_RPT_EN SESSION_RPT_INT System commands ADMIN_PASSWORD Audio Codecs G729_ENABLE_ANNEXB G723_ENABLE_ANNEXA Deskphone Recovery command RECOVERY_LEVEL Device configuration commands A Caution The syntax of the device configuration file is case sensitive Verify that the commands entered follow the case defined in this document Important Parameters in the device configuration file with empty values are not allowed and cause write failure SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 43 Configure the provisioning server Server and network configuration commands e SIP_DOMAIN x domain_name preconfigures the proxy domain name for all servers The same configuration can be done through the domain configuration menu on the IP Deskphone x the number of the SIP domain number from 1 to 5 domain_name the proxy domain name for all servers Note SIP_DOMAIN x is provisioned after user logout e SERVER_IP x _ y _ip_address configures the primary and secondary IP address for each domain two proxies for e
125. S file must be signed and fully authenticated The default is NO e CUST CERT ACCEPT VAL NO CHECK is added to the existing values VAL NO MANUAL VAL MANUAL A VAL MANUAL B The default value is VAL MANUAL A e SEC POLICY ACCEPT is for Security Policy File acceptance VAL MANUAL A VAL MANUAL B The default value is VAL MANUAL A e SIGN SIP CONFIG FILES overrides the file signing of a file such as the device configuration file and the dial plan file You cannot override the file signing of the Security Policy and Customer Certificates The acceptable values are YES Signing is required NO No authentication check is performed 224 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com Security policy file updates The default value is NO e FP PRESENTED If the resource file is not signed and if there are no customer certificates then you are prompted with a Finger Print display with the option to accept or reject e FP_ENTERED If the resource file is not signed and if there are no customer certificates then you must manually enter the Finger Print value and then select Accept e SUBJ ALT NAME CHECK ENABLE Checks the Subject Alternative Attribute in the presented certificate The acceptable values are YES and NO The default value is NO e CERT_EXPIRE is for certification expiration policy The acceptable values are DELETE_CERT LOG_
126. S and NO The default value is NO YES the interworking feature is enabled NO the interworking feature is disabled e MAX ALLOWEDADDRESSES limits the size of the list of user and domain addresses stored for auto answered authorization The default value is 100 e PORT_MIRROR_ENABLE YES NO is used to enable or disable the Port Mirroring feature The values are YES and NO The default value is NO YES The Port Mirroring prompt in the Advanced Diag Tools dialog is enabled and can be modified NO The Port Mirroring prompt in the Advanced Diag Tools dialog is disabled dimmed and cannot be modified e MEMCHECK_PERIOD is used to determine the time period in seconds when the Memory monitor wakes up after re start or the last memory check attempt The values are 1800 0 5 hrs to 86400 24 hrs The default value is 86400 24 hrs DOS PACKET RATE determines the maximum number of packets per second that is allowed DOS_MAX_LIMIT specifies how many packets past the DOS PACKET RATE the IP Deskphone can receive before packets are dropped If packets are received at a rate of DOS PACKET RATE 1 then packets are dropped after the time specified in DOS MAX LIMIT in seconds e DOS LOCK TIME specifies the amount of time in seconds that the IP Deskphone stops processing packets after DOS MAX LIMIT is reached If DOS PACKET RATE is lt 1 other values are ignored and packets are not dropped
127. S and NO The default value is No e KEY_SIZE is the default key size that is used when generating keys on the IP Deskphone and acts at the minimum allowed key size that is enforced when loading certificates from the IP Deskphone The values are 1024 1536 and 2048 The default value is 1024 e KEY_ALGORITHM is the preferred key generation algorithm The accepted value is KEY ALG RSA e TLS CIPHER is the preferred TLS Cipher used for HTTPS to configure a stronger cipher preference when available The values are RSA WITH AES 128 CBC SHA and RSA WITH AES 256 CBC SHA The default value is RSA WITH AES 256 CBC SHA e SIGN SIP CONFIG FILES overrides the file signing of files resource files such as the device configuration file and the dial plan otherthan the Security Policy and Customer Certificates The values are YES and NO The default value is NO YES Signing is reguired NO No authentication check is performed e FP PRESENTED allows you to accept or reject a Finger Print if the resource file is not signed and if there are no customer certificates e FP_ENTERED allows you to manually enter and accept a Finger Print value if the resource file is not signed and if there are no customer certificates e SUBJ ALT NAME CHECK ENABLE allows you to verify the Subject Alternative Attribute in the presented certificate Only the IPv4 IP address is supported for this attribute The values are YES a
128. SH SIP over TLS To avoid security problems such as message integrity attacks SIP over TLS uses Transport Layer Security TLS to provide secure communication between the Avaya 1100 Series IP Deskphone and the SIP proxy Transport Layer Security TLS protects SIP signaling traffic It sits on top of the Transmission Control Protocol TCP the preferred default protocol for SIP traffic You can use TLS with a user name and password to provide a means of server only authentication IP Deskphone specific Public Key certificates can provide even stronger mutual authentication of both the server and the IP Deskphone Using SIP over TLS protects SIP messages on a hop by hop basis To achieve complete end to end security through the use of TLS each element involved in the system must also be capable of securing SIP traffic using TLS Connection persistence Connection persistence allows the IP Deskphone to establish a connection and monitor the connection for failure by using keep alive requests The IP Deskphone establishes connection with the proxy using the commonly accepted ports Periodically based on a configured timer value the IP Deskphone issues a request to the server to verify that the connection with the server at the TCP level is still active When the IP Deskphone discovers that the keep alive packet has not been answered it attempts to reestablish a connection with the proxy If this is successful the IP Deskphone reregisters
129. SIP INVITE to jsmith yourcompany com INVITE sip jsmith yourcompany com Entering a SIP URI address however is inconvenient for an IP Deskphone with SIP Software Also the user must explicitly press the send key or use some method to indicate the end of the URI to indicate the completion of the SIP address This is not something that the user is accustomed to in a traditional PBX environment The alternative is to use a URI where numbers are used to reach the far end Using different access codes the IP Deskphone with SIP Software translates the digits entered into something 72 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com Create the Dialing Plan file on the provisioning server that the server can understand and remaps the number entered into different URIs Some of the numbers are mapped as intercom calls some numbers are mapped as local Public Switched Telephone Network PSTN calls and some numbers are mapped as public long distance calls The issue is that until the IP Deskphone itself can determine the type of call no SIP INVITE message is sent This is where the dialing plan comes into effect The call type is determined by the dialing plan Based on the rules defined in the dialing plan once a match has been identified the IP Deskphone with SIP Software sends the invite without the need to press the send key This behavior closely matches the traditional PBX oper
130. SWORD E911 PROXY E911 TXLOC Feature MENU AUTO BACKOUT BG IMAGE ENABLE configuration AUTOCLEAR NEWCALL MS BG IMG SELECT ENABLE commands G USE BG IMAGE continued LOGIN BANNER ENABLE SPEEDLIST KEY INDEX SECURE UI ENABLE SPEEDLIST LABEL BLF ENABLE BLF RESOURCE LIST URI FM SOUNDS ENABLE FM IMAGES ENABLE FM CERTS ENABLE FM CONFIG ENABLE FM LOGS ENABLE Feature HOTLINE ENABLE SET REG REFRESHER configuration HOTLINE URL SET RESP REFRESHER commands SESSION TIMER ENABLE ENABLE INTERWORKING continued SESSION TIMER DEFAULT MAX ALLOWEDADDRESSES SE PORT MIRROR ENABLE SESSION TIMER MIN SE MEMCHECK PERIOD DOS PACKET RATE DOS MAX LIMIT DOS LOCK TIME LOGSIP ENABLE Feature CUST CERT ACCEPT SUBJ ALT NAME CHECK EN configuration CERT ADMIN UI ENABLE ABLE commands SEC POLICY ACCEPT SECURITY POLICY PARAM C continued SECURITY LOG UI ENABLE HANGE KEY SIZE CERT EXPIRE AUTO PRV ACCEPT DWNLD CFG ACCEPT AUTO PRV SIGNING DWNLD CFG SIGNING 42 SIP Software for Avaya 1200 Series IP Deskphones Administration Comments infodev avaya com November 2012 Device configuration commands Configuration command type Configuration commands FP_ENTERED FTP_PASSWORD QoS and ToS DSCP_CONTROL 802 1P_MEDIA commands 802 1P CONTROL DSCP DATA DSCP MEDIA 802 1P DATA Tone configuration DIAL TONE FASTBUSY TONE commands RINGING TONE CONGESTION TONE BUSY TONE NAT configuration NAT SIGNALLING STUN SERVER IP1 commands NAT MEDIA STUN SERVE
131. Session Timer Service is disabled e SESSION_TIMER_DEFAULT_SE indicates the default session expiration in seconds The Session Expires header in a request informs the terminating endpoint and proxies of the Session Expires the interval value that the originating endpoint requires for the session timer duration in units of delta seconds The default value is 1800 e SESSION_TIMER_MIN_SE indicates the minimum session expiration in seconds The default value is 1800 e SET_REQ_REFRESHER indicates what refresher value is configured in the initial session request The values are 0 1 and 2 The default value is 0 0 indicates that the refresher is omitted 1 indicates that the refresher is configured to UAC 2 indicates that the refresher is configured to UAS e SET RESP REFRESHER indicates what refresher value is configured in the 200 OK response The values are 0 1 and 2 The default value is 2 0 indicates that the refresher is omitted only valid when SET_REQ REFRESHER is not equal to 0 1 indicates that the refresher is configured to UAS 2 indicates that the refresher is configured to UAC SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 61 Configure the provisioning server e ENABLE_INTERWORKING YES NO is used to enable the interworking feature to pre authorize users or groups of users to access automatic call answer The configuration values are YE
132. X PORT RTP MIN PORT is greater than or equal to 10 and less than 1000 Note If there is a provisioning error RTP MIN PORT is reset to the default value of 50000 and RTP MAX PORT is reset to the default value of 50100 An error message is logged The SystemConfig file stores 50000 and 50100 rather than the erroneous configuration values to indicate that the configuration attempt has been rejected e CALL WAITING SPEAKER STREAM SPEAKER the call waiting tone is played on the IP Deskphone speaker This is the default option STREAM the call waiting tone is injected into the stream played on the transducer in use for the active call e DISTINCTIVE RINGING YES NO YES turns on the distinctive ringing feature This is the default option NO turns off the distinctive ringing feature e USE RPORT YES NO YES allows the IP Deskphone to work from behind and or in front of a symmetrical NAT with servers and or clients that support RFC3581 NO disables implementation of support for RFC3581 This is the default option 46 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com Feature configuration commands Note To provision USE_RPORT the IP Deskphone must be rebooted after the device configuration file is updated To force a hard reboot after the device configuration file is updated configure FORCE_REBOOT YES e EXP MODULE ENABLE YES NO
133. _time the duration when no tone is played The following is an example of RINGING_TONE 440 480 2000 4000 440 and 480 Hz with 2 seconds on 4 seconds off e BUSY_TONE frequency1 frequency2 on time off_time is used to select the tone advising the caller that the telephone number is busy You can select the country specific tone The default tone is the North American tone frequency the frequency of tone 1 frequency2 the frequency of tone 2 on_time the duration of the tone when it is on A 1 indicates a continuous tone off_time the duration when no tone is played e FASTBUSY TONE frequency1 frequency2 on time off_time is used to select the tone advising the caller that the telephone number is busy It is fast in cadence or frequency You can select the country specific tone The default tone is the North American tone frequency the frequency of tone 1 frequency2 the frequency of tone 2 On time the duration of the tone when it is on A 1 indicates a continuous tone off_time the duration when no tone is played e CONGESTION TONE frequency1 frequency2 on time off_time is used to select the tone advising the caller that the groups of lines or switching equipment necessary for setting up the required call or for the use of a specific service are temporarily engaged You can select the country specific tone The default tone is the North American tone frequen
134. a 1200 Series IP Deskphones Administration November 2012 77 Configure the provisioning server Downloadable WAV files 78 It is possible to customize the ring tones on the IP Deskphone with SIP Software Up to five special ring tones can be downloaded from the provisioning server and stored on the IP Deskphone The end user can select which ring tone they would like to implement In order to download these special files the files must reside on the provisioning server and be specified in the SIP provisioning file For more information see Download the SIP software to the provisioning server on page 34 The WAV files have a maximum size of 512 KB each for the IP Deskphone The file format is restricted to ITU T A law or u law 8 0 KHz 8 bit mono or 16 0 kHz 16 bit mono After the WAV files are downloaded to the IP Deskphone the WAV file names appear in Pref Audio Tones Ring Pattern 1 to 8 are standard ring tones and 9 and above are WAV ring tones and the WAV ring tones can then be selected to replace the standard ring tones For further information about downloadable WAV files see the applicable IP Deskphone User Guide SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com Chapter 7 Configure the DHCP Server The Avaya 1200 Series IP Deskphones support two basic Dynamic Host Configuration Protocol DHCP mechanisms to provide configuration information to the I
135. a NAT transport addresses obtained are not publicly routable and therefore not useful in a number of multimedia applications The limited lifetime of the NAT port mapping can also cause the SIP signaling to fail If a port mapping is idle it can be released by the NAT and reassigned to other applications The STUN protocol lets an IP Deskphone discover the presence and type of NATs between the IP Deskphone and the public Internet In addition an IP Deskphone can discover the mapping between the private IP address and port number and the public IP address and port number Typically a service provider operates a STUN server in the public Internet with STUN enabled IP Deskphones embedded in end devices which are possibly behind a NAT A STUN server can be located using DNS SRV records using the domain of the service provider as the lookup STUN typically uses the well known port number 3478 STUN is a binary encoded protocol with a 20 octet header field and possibly additional attributes The STUN protocol learns the public IP addresses and therefore some security is necessary To initiate a STUN lookup the IP Deskphone sends one or more Binding Reguest packets using UDP to the STUN server These packets must be sent from the same IP address that the IP Deskphone uses for the other protocol because this is the address translation information that the IP Deskphone tries to discover The server returns Binding Response packets which tell the
136. aan 212 Devine CE SO RA Gane a eee 213 Pa Sea tutes asd an nan aan na Mann aa Ik Ia BAK an ENI EN 214 A ea aan aa NN am 216 Ss sa AN an an NN Ann ara aaae On PA Ta AA 217 FP Uae na na an nan ooiees 219 PA a an SNN Re CH ee eee ae 220 EAP M taka obong 220 EAF PEAP aa na eee RRs ENE 220 EAr an au 221 Provisioning contigaraton Neo OS ai kaan Bem eee 221 Provisioning configuration files download through HTTPS oom 221 Single AU NE AA 221 Tana Aa ON AN BO ibu on mb bahan E L Kant dala E E E AA ANA 222 Securty and BG GOS aa i Hecht Ue eae eee ht ead 222 en NE TU UP ae an na NB aa ea Sea AN ana 224 Certificate Admin option Ih th user Ine ate ama 226 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 9 Bae ae Na ee ena 226 Deva Gernmicate Mnet AON ln EN EN AN ues 227 CIL COIN knee aa sana ON NG an ek bb in kena aa a 228 Uas rollback TS hebat A amp sea ab akan sebab 229 AS ea Pn oleae Dn NE 229 Pen bsa Aa Rn BI Bao BN 229 KL CIO OS bia umi an ant an Na nasa an aa aan 230 Customer root certificate donload ba ana 230 Sel ENI TIPE onani sand dss E E DIANA AN DAS KELANA BELA NONE ERA SANA SDS BE BR AAA A BEAT 230 Diagnostie On in Nm Ik A etter ARE aah 230 aa Te NI na ni Ne Nan a aE 232 oe ee Pe er 233 Lae aaa a et aca na aa aan BE ANN 233 Comecon Pe en Kai 233 Sa And secre AN ea ea E Te BNP uN 234 EPIL opaan an entus 235 NA BA an NN Bun an 248 kasi successiu or LINERS Ill Ig Oka ha saint ajaaa 250 Enhanced administ
137. ach domain x the domain number from 1 to 5 y the corresponding primary and secondary IP addresses y 1 indicates the primary address and y 2 indicates the secondary address ip address the IP address of the SIP proxy server e SERVER_PORT x _ y port_number configures the signaling ports for each proxy X the domain number y the corresponding primary and secondary IP addresses y 1 indicates the primary address and y 2 indicates the secondary address port_number the SIP proxy signaling port default is 5060 e SERVER_RETRIES x number_of_retries confirms the number of retries for each domain The default number of retries is 3 X the domain number from 1 to 5 number_of_retries the number of retry attempts to connect to the proxy server e DNS DOMAIN domain is the DNS domain of the IP Deskphone e DEF_USERS x user_name allows you to enter the default user name for all domains When the device configuration file gets downloaded the default user name is used when logging in x the domain number from 1 to 5 user_name the default user name 44 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com Feature configuration commands UPDATE USERS YES NO affects the default user names stored in the IP Deskphone If this flag is configured as YES the default user names are overwritten each time
138. ackages go to root install log To view all system messages during startup go to var log messages Configuration server logs To view all logs related to the configuration server go to usr local sipx var log sipxbx sipxconfig log usr local sipx var log sipxbx sipxconfig logins log 318 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com PC Client Softphone interworking with the IP Deskphone PC Client Softphone interworking with the IP Deskphone If the user does not have access to the pre authorization configurations in the Feature Options menu the feature is not enabled You must verify the device configurations and enable the interworking feature so that the user can access the pre grant authorization configuration and the IP Deskphone can auto answer calls from authorized users or user groups For more information see Configuration of the PC Client Softphone on page 279 If the call is being received but is not being automatically answered in a Click to Answer scenario the user must verify that the user making the request is an authorized user For more information see Pre granting authorization for the Answer Mode on page 273 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 319 Diagnostics and troubleshooting 320 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com
139. all tasks in the real time mode detects the stack overflow or corruption and logs the task trace Traffic Monitor The Traffic Monitor monitors incoming and outgoing IP and SIP traffic and registers events in the ECR log file when the traffic exceeds predefined thresholds The Traffic Monitor also registers the content of the incoming and outgoing SIP packages SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 305 Diagnostics and troubleshooting PDT commands 306 The Problem Determination Tool PDT is a troubleshooting tool for the IP Deskphone The PDT has powerful functions which allow you to perform special testing actions and can display the content of any log files The PDT helps to identify the origin of the problem under investigation reduces the amount of time it takes to reproduce a problem with the proper RAS tracing levels set trace levels are set automatically by the tool and reduces the effort required to send the appropriate log information to technical support The PDT provides remote access to the IP Deskphone with the problem using a Telnet session Access is restricted by admin ID and password The PDT supports the following set of commands Table 115 List of PDT commands Command Description 1 prtlog gt prtlog lt mngr_dest gt e Prints a content of the ECR log file Outputs content of the specified log file to stdout the screen a stream stdout ora string T
140. ands in the device configuration file for alarms logs and diagnostics Table 116 Alarms logs and diagnostics configuration commands Component Flag Description PC Port Mirroring parameter PORT_MIRROR_ENAB Determines whether the option which can be modified in the LE can be managed or not Advanced Diag Tools dialog If PORT MIRROR ENABLE is configured as YES The Port Mirroring prompt in the Advanced Diag Tools dialog is enabled and you can activate or deactivate the option e If PORT_MIRROR_ENABLE is configured as NO the Port Mirroring prompt in the Advanced Diag Tools dialog is disabled dimmed the option is deactivated by force and you cannot manage the option The values are YES and NO The default value is NO disabled Memory Monitor MEMCHECK PERIOD Determines the time period in seconds when the Memory monitor wakes up after start up or the last memory check attempt e The values are 1800 0 5 hrs to 86400 24 hrs The default value is 86400 24 hrs SIP traffic monitor DOS PACKET RATE Determines the maximum number of packets per second that is allowed SIP_traffic monitor DOS_MAX_LIMIT Specifies how many packets past DOS_PACKET_RATE the IP Deskphone can receive before packets are dropped e If packets are received at a rate of DOS_PACKET_RATE 1 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 309 Diagnostics and troublesh
141. any given time With the MADN SCA feature configured on multiple phones of different registered SIP users the IP Deskphones share one single DN An incoming call to this DN causes all the IP Deskphones in the group to ring Any other user in the group can join the active call by accessing the line key with SCA provisioned Any user with the MADN SCA feature can put a call on hold Any other user in the group can pickup the held call by accessing the line key with SCA provisioned The state of the user s group is reflected in the line key icon Three states are available idle active and held No specific provisioning is required on the IP Deskphone with SIP Software This feature will be automatically operational if it is enabled on the server 126 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com Chapter 13 Multiuser The Multiuser feature allows multiple SIP user accounts to be in use on the IP Deskphone at the same time Multiple users each with their own account can share a single IP Deskphone allowing each user to receive calls without logging off other users One user can have multiple user accounts for example a work account and a personal account active at the same time on the same IP Deskphone You can register each account to a different server and for each account the IP Deskphone exposes the functionality available to that account One account is considered
142. any way any content in whole or in part including any code and software unless expressly authorized by Avaya Unauthorized reproduction transmission dissemination storage and or use without the express written consent of Avaya can be a criminal as well as a civil offense under the applicable law Third Party Components Third Party Components mean certain software programs or portions thereof included in the Software that may contain software including open source software distributed under third party agreements Third Party Components which contain terms regarding the rights to use certain portions of the Software Third Party Terms Information regarding distributed Linux OS source code for those Products that have distributed Linux OS source code and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply is available in the Documentation or on Avaya s website at http support avaya com Copyright You agree to the Third Party Terms for any such Third Party Components Preventing Toll Fraud Toll Fraud is the unauthorized use of your telecommunications system by an unauthorized party for example a person who is not a corporate employee agent subcontractor or is not working on your company s behalf Be aware that there can be a risk of Toll Fraud associated with your system and that if Toll Fraud occurs it can result in substantial additional charg
143. arameters are defined in the third part and are separated by the character if both are used e t xxxx timer to stop collecting digits or perform automatic dialing out after the user enters the first digit The xxx is a decimal number for the timer value in msec The default timer is used if the timer is not specified in the digit map emergency if specified special call features are enabled to handle the call as an emergency call The following is an example of an emergency flag in the dialing plan 911 911 amp amp sip user 91ll com amp amp t 1000 emergency This feature requires configuring the values for additional variables in the IP Deskphone config file The following table describes the configuration values for the emergency dialing plan Table 60 E911 Configuration in the IP Deskphone Config file E911_USERNAME The emergency user name used for making an emergency call that does not require a logon You must configure the proxy with the same emergency user name otherwise the emergency call fails E911_PROXY Default emergency proxy This variable must contain the value that matches the value defined by one of the following variables specified in the same config file 162 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com Feature impact on configuration tasks e SIP_DOMAIN1 e SIP DOMAIN2 e SIP DOMAIN3 e SIP DOMAIN4 e SIP DOMAIN5
144. are ignored FTP protocol requires user authentication and the default Device ID is anonymous with no password HTTP protocol can operate with or without user authentication If no authentication is required make sure to clear the Device ID and password fields in the configuration dialogue SET IP Select SET IP in the Device Settings menu to configure the IP address Net Mask Enter a subnet mask In the Net Mask field SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 107 Device Settings on the IP Deskphone with SIP Software Gateway Enter an IP address of the local gateway in the Gateway field DNS IP1 and DNS IP2 Configure the Domain Name Servers DNS IP addresses DNS IP1 and DNS IP2 Ntwk Port Speed There are three options to provision the network port speed e Auto Link speed is auto negotiated with the network device and attached PC e 10BT Link speed is available for up to 10 Megabit Full Duplex on the network and the PC port e 100BT Link speed is available for up to 100 Megabit Full Duplex on the network and the PC port Ntwk Port Duplex There are three options available to provision the Network Port Duplex for Network Port Speed of 10BT or 100BT Auto duplex is autonegotiated Avaya recommends that Auto Negotiate mode is used on the network and the IP Deskphone e Force Full duplex is forced to FULL Use Force Full mode only when the network is forc
145. ars in the check box if the item is active 7 If the Enable 802 1x EAP check box is checked fill in the Device ID and the Password 8 Configure 802 1ab Link Layer Discovery Protocol Data LLDP in the Enable 802 1ab LLDP menu Use the right arrow in the Navigation key cluster to highlight the Enable 802 1ab LLDP box A check mark appears in the check box if the item is active Table 23 802 1ab configuration Enable 802 1ab LLDP 9 Configure DHCP in the Device Settings menu Use the right arrow in the Navigation key cluster to highlight the DHCP box Press the Select key to access a list of DHCP mode choices e Yes No Scroll through the list with the Up Down arrows and select the appropriate parameter Press the Select key to select No Table 24 DHCP configuration DHCP No v No Yes 10 If DHCP is disabled select SET IP in the Device Settings menu to configure the IP address Table 25 SET IP configuration SET IP 0 0 0 0 116 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com 11 12 13 14 Configure the device settings If DHCP is disabled configure Net Mask and Gateway Enter a subnet mask in the Net Mask field and enter the IP address of the local gateway in the Gateway field Table 26 Net Mask and Gateway configuration Net Mask 0 0 0 0 Gateway 0 0 0 0 If DHCP is not Full DHCP to configure the DNS enter the IP address of the l
146. as well as the current Idle or Mid call state of the IP Deskphone When the Speed Dial List is invoked while the IP Deskphone is idle only Speed Dial List entries that are configured as IDLE are displayed Similarly only SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 149 Features items marked as MID CALL are displayed if the Speed Dial List is invoked while the IP Deskphone is in a call The following table describes the function of the context sensitive soft keys for the Speed Dial List screen Table 55 Context sensitive soft keys for the Speed Dial List screen Context sensitive soft key Action Dial Invokes the selected speed dial Exit The screen is dismissed without invoking a Speed Dial List entry Auto retrieve flag Because the auto retrieve behavior is added to the regular speed dial keys programmed keys instead of just speed dial list entries the auto retrieve flag is configured for programmed speed dial keys The following screen appears as the last step after the Enter Subject prompt in the creation or modification of a Speed Dial key to allow the user to configure the auto retrieve behavior for the Speed Dial function Userla User1 Activate Auto Retneve of held call on hang up of speed dial call Yes No CD Co Ct Figure 25 Speed Dial Key creation last step The following table describes the function of the context sensitive soft
147. at between 1 and 7 representing the 802 1P value in the provisioning packets If the value is 1 the 802 1P value is retrieved from the Service Package The default value is 6 x a value from 1 to 7 indicating the 802 1P value Tone configuration commands e DIAL TONE frequency1 frequency2 on time off time is used to select the tone advising the caller that the exchange is ready to receive call information and invites the user to start sending call information You can select the country specific tone The default tone is the North American tone freguencyi1 the frequency of tone 1 freguency2 the freguency of tone 2 On time the duration of the tone when it is on A 1 indicates a continuous tone Off time the duration when no tone is played The following is an example of DIAL TONE 350 440 1 350 and 440 Hz continuous tone e RINGING TONE frequency1 frequency2 on time off_time is used to select the tone advising the caller that a connection is made and a calling signal is applied to a SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 65 Configure the provisioning server telephone number or service point You can select the country specific tone The default tone is the North American tone frequency the frequency of tone 1 frequency2 the frequency of tone 2 On time the duration of the tone when it is on A 1 indicates a continuous tone off
148. ate installation 1 Server can provide only its Server certificate 2 Server can provide the entire certificate chain up to the Root CA certificate In the first scenario the IP Deskphone only needs the CA certificate which was used to sign the Server certificate The certificate file must be PEM encoded In the second scenario every certificate in the chain must be verified Root and Intermediate CA certificates of the chain must be installed in the IP Deskphone Trusted Certificates store Certificates must be PEM encoded and combined into one file Device certificate installation A device certificate is a certificate used to prove the identity of the IP Deskphone to a server while establishing various secure connections such as TLS and HTTPS between the IP Deskphone and a server Each device certificate is associated with a specific usage purpose It is possible for one or two device certificates to be installed on the IP Deskphone for example one for all TLS connections and one for VPN A Device Certificate Profile DCP allows for various combinations of sharing device certificates among different applications Within the DCP you can identify one of more uses or purposes for the device certificate associated with each profile to provide a flexible model for the sharing of device certificates among IP Deskphone applications The following sections describe the process used to install a device certificate on the IP Deskphone Th
149. ation The IP Deskphone with SIP Software design places no restriction in the format of the SIP URI The dialing plan is a scheme to match the user experience with traditional PBX operation It does not restrict the type of URI that the user can use The IP Deskphone with SIP Software uses a dialing plan to recognize a call as an call when it sends an INVITE The dialing plan can have multiple emergency numbers See the chapter Emergency Services on page 161 for information on the handling of Emergency calls by the IP Deskphone with SIP software The following is an example of a dialing plan SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 73 Configure the provisioning server Pena ce A simple dial plan 7 a NN SAN MAU MAA tea AA Ba n yourcompany com t 300 s 0 Ya Ya DIGITMAP Operator call 0 O amp amp sip S n user phone DIGITMAP Help Desk 411 411 amp amp sip n user phone DIGITMAP Emergency call 911 911 amp amp sip n user phone amp amp t 100 Emergency DIGITMAP Private intra location call no access code 0496 x 3 0496 x 3 4 amp amp sip n user phone DIGITMAP Public local call access code 9 AOA 1 x 9 amp amp sip n user phone DIGITMAP Private Intra company Call access code 6 6 10 x 6 6 10 x 6 amp amp sip n user phone DIGITMAP Public nationa
150. ation file for example 12xxSIP cfg If you use SCEP you must first configure the URL of the CA SCEP server and the domain name and then you can connect to the CA and download a CA root certificate to the IP Deskphone e The IP Deskphone sends the GetCACert request to the SCEP enabled interface for a CA server e The IP Deskphone waits for a response If an error is received such as timeout or server unreachable the registration process ends e The IP Deskphone accepts the reply which contains the CA root certificate The reply may also include one or two Registration Authority RA certificates which are stored temporarily for use during the request for a device certificate If the CA root certificate is not already on the IP Deskphone the fingerprint is computed and displayed The computed fingerprint is the thumbprint of the certificate the SHA1 hash of the public key of the certificate e You must Accept or Reject the fingerprint e If the CA root certificate is rejected the registration process ends e If the CA root certificate is already in the trusted store no prompt appears e If the fingerprint is accepted the CA root certificate is added to the trusted store on the IP Deskphone If you use the configuration file for example 12xxe cfg you can download one or more CA root certificates to the IP Deskphone e The USER_KEYS section is added to the configuration file for example 12xxSIP cfg where the FILEN
151. ault handling Default error handling All 4xx 5xx 6xx responses with the exception of 401 407 received by the IP Deskphone when attempting to initiate a call result in the display of an error on the screen and typically results in fast or regular busy tone If a media negotiation fails during dialog setup the IP Deskphone terminates the dialog If an in dialog failure occurs during media re negotiation the IP Deskphone falls back to previously negotiated media settings When a failure occurs that makes this impossible the IP Deskphone attempts to clear the call by terminating the dialog SIP header fields The following table contains the supported SIP headers Header field Supported Accept Yes SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 181 SIP messages supported by the IP Deskphone Header field Supported Accept Encoding Yes Accept Language Yes Alert Info Yes Allow Yes Allow Events Yes Authentication Info Yes Authorization Yes Call Id Yes Call Info Yes Contact Yes Content Disposition Yes Content Encoding Yes Content Length Yes Content Type Yes Cseg Yes Date Yes Expires Yes Error Info Yes Max Forwards Yes Mime Version Yes Organization Yes P Access Network Info Yes P Asserted Identity Yes P Associated URI Yes P Called Party ID Yes
152. available for selection on the IP Deskphone Two fields in the device configuration file G729 ENABLE ANNEXB and G723_ENABLE_ANNEXA are used to enable or disable AnnexB and AnnexA support by G 729 and G 723 codecx respectively These flags can have the following values YES NO No is the default value Important If codecs are not specified the default list used by the current version of the IP Deskphone is PCMU PCMA G 729 To stop the IP Deskphone from using a specific codec you must change the its entry in the Device Configuration file to a different codec and then clear the value which disables the codec entry If you remove all codecs from the allowed list the IP Deskphone resets to the default list of codecs Important To reset the phone to the default list of codecs it is necessary to remove the values against each AUDIO CODECX item in the Device Configuration file SIP Software for Avaya 1200 Series IP Deskphones Administration November2012 189 Audio codecs For example AUDIO_CODEC1 PCMA standard a law AUDIO_CODEC2 PCMU standard u law AUDIO_CODEC3 G729 729 codec AUDIO_CODEC4 G722 wideband codec AUDIO_CODEC5 G723 high compression codec ould become UDIO_CODEC1 UDIO_CODEC2 UDIO_CODEC3 gt Pp DP UDIO_CODEC4 AUDIO_CODEC5 If the ordered list of codecs is small and no matching codec is found during negotiations the call drops as the audio stream cannot be established For backward co
153. ber 2012 27 Overview Physically install the IP Deskphone IP Deskphone powers up and retrieves configuration data from DHCP server if enabled and Provisioning server Wasthe IP N Deskphone Firmware just converted trom UNIStim to SIP beginning of flowchart No Manually configure the Device Settings Yes on the IP Deskphone Are any manual configurations required IP Deskphone is ready for end user to log in Figure 3 Installation of Avaya 1230 IP Deskphone with SIP Software page 2 of 2 28 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com Chapter 5 Before installation Introduction This chapter features a checklist of tasks you must complete before you install SIP Software on the Avaya 1200 Series IP Deskphone Preinstallation Complete the following checklist Preinstallation checklist 1 Read and become familiar with your IP Deskphone User Guide 2 Ensure there is one IP Deskphone boxed package for each IP Deskphone being installed 3 Ensure that the IP Deskphone box includes the following Table 2 IP Deskphone box contents Item Avaya 1220 IP Avaya 1230 IP Deskphone order Deskphone order number number IP Deskphone Graphite with icon keys without PS SIP RoHS IP Deskphone Graphite with English keys without PS SIP RoHS Handset Charcoal NTYSO9AA70 Handset cord Charcoal NTYS10A
154. bout to generate A password may or may not be required depending on the configuration of the SCEP CA server 4 The IP Deskphone generates a device certificate request which is forwarded to the certificate authority using the SCEP command PKCSRea 5 After the device certificate request is approved the CA signs the device certificate request with the CA private key and returns the completed certificate to the IP Deskphone 6 The IP Deskphone stores the device certificate and the IP Deskphone private key into the IP Deskphone memory with the matching private key 7 The IP Deskphone can now verify the identity of the device certificate when requested by a server During the enrollment process and before the IP Deskphone sends the device certificate request to the CA server the IP Deskphone prompts the administrator to enter a challenge password The use of a password is optional depending on the configuration of the SCEP server If the SCEP server is configured to not require a password the administrator does not enter a value and presses the OK Context sensitive soft key The name included in the device certificate request is constructed using the hostname and domain name shown in the Network Configuration screen immediately under the CA server If there is no hostname entered a hostname is created using the IP Deskphone MAC address according to the form NTIPP012345 where NTIPP is an acronym for IP Deskphone and 012345 are the last six
155. btain a certificate This process occurs between the IP Deskphone that requires a certificate and a trusted CA that is responsible for providing certificates SCEP Request SCEP SCEP Client Response CA Server supported SCEP Figure 28 SCEP Client Server interaction The IP Deskphone can require several device certificates You can request an individual device certificate for each application or you can request a device certificate to be shared among applications The following describes the enrollment process for the IP Deskphone for which a device certificate profile is properly configured for SCEP The following process is executed by the IP Deskphone for every active Device Certificate Profile DCP on the IP Deskphone that is configured for SCEP 1 After the IP Deskphone starts up the IP Deskphone automatically generates a private public key pair for each Device Certificate Profile configured on the IP Deskphone for SCEP 2 The IP Deskphone uses the SCEP GetCACert command to retrieve a customer root certificate from the CA server and prompts the administrator to validate the SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 203 Certificate based authentication certificate fingerprint before the IP Deskphone stores the root certificate permanently on the IP Deskphone 3 The IP Deskphone prompts the user to enter a password to be included in the certificate request the IP Deskphone is a
156. ccessfully logged on to the IP Deskphone or failed to log on to the IP Deskphone 250 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com Last successful or unsuccessful logon The figures shown below provide examples of the IP Deskphone display screen based on the configuration of the IP Deskphone and whether Login Notify is enabled or not The following notification appears on the display screen when the user login ID or password is incorrect and log in fails Note The server recognizes account login failure thresholds After a configurable number of failures the server temporarily disallows login attempts for an account The IP Deskphone does not display any indication of this lockout OOL JUL User Login Failed to login user a an a ES Figure 52 New login failure notification The following notification appears on the display screen when the user successfully logs on C Last login alice Ok Sa a ws Figure 53 Basic login notification The following notification appears on the display screen when the user successfully logs on when Login Notify with Time is enabled SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 251 Security Last login alice At 07 31 10 00am UU Figure 54 Basic login and time notification The following notification appears on the display screen to notify the user of the
157. collectively known as Avaya 1200 Series IP Deskphones In this document the Avaya 1220 IP Deskphone and Avaya 1230 IP Deskphone are referred to as IP Deskphones Intended audience This administration guide is intended for system administrators of the Avaya 1220 IP Deskphone and Avaya 1230 IP Deskphone with a basic understanding of SIP This guide is not intended for end users of the Avaya 1220 IP Deskphone and Avaya 1230 IP Deskphone Many of the tasks outlined in the guide influence the function of the IP Phone on the network and require an understanding of telephony and Internet Protocol IP networking Acronyms This guide uses the following acronyms Table 1 Acronyms used AAA ALG BER CA CN CRL CTL Authentication Authorization and Accounting Application Layer Gateway Bit Error Rate Certificate Authority Common Name Certificate Revocation List Certificate Trust List SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 19 Introduction to this guide 20 DCP DET DHCP DN LAN LED MAC MADN MAS MD5 Device Certificate Profile Distinguished Encoding Rules Dynamic Host Configuration Protocol Distinguished Name Do Not Disturb feature Domain Name System Digit Regular Expression Differentiated Services Code Point Extensible Authentication Protocol Error Collection and Recovery Enterprise Java Bean Certificate Authority Extended Regular Expression
158. creen When a call is active information from both local and remote parties appear on the screen Regardless of which account receives the call incoming call logs outgoing call logs and instant messages appear in a single list The IP Deskphone indicates the local user in the detailed view of the entry Some features are only available to the primary account such as instant messaging retrieving parked calls by token and establishing ad hoc conference calls If you log off of the primary account the IP Deskphone unregisters all other accounts at the same time These accounts are registered automatically after you log on the primary account it is possible to use a different primary account to log on again When the IP Deskphone restarts all accounts that were logged in before the IP Deskphone restarted are automatically logged back on The provisioning server can also configure the users who are allowed to log on to the IP Deskphone SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 127 Multiuser Navigation e Initial logon on page 128 e Additional logons on page 129 e Automatic logon on page 130 e Logging off on page 130 e Primary account logout on page 131 e Secondary account logout on page 131 e Server failover on page 131 e Cable unplugged on page 132 e Line keys on page 132 e Making a call on page 133 e Receiving a call on page 134 e Being in a call on page 134 e Instant messages on
159. ct a domain Enter the admin password if the Ul and password are enabled aR OO N gt Use the Navigation key cluster to scroll through the Domain List screen and select the required configured SIP domain 6 Press the Edit context sensitive soft key SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 241 Security Table 82 Listening port parameters Parameter name Description Default value Boundaries SIP UDP Port The listening port on 5060 Min 1024 the IP Deskphone for Max 65535 incoming UDP Disabled 0 must be requests non zero for a TLS only option SIP TCP Port The listening port on 5060 Min 1024 the IP Deskphone for Max 65535 incoming TCP Disabled 0 must be requests non zero for a TLS only option SIP TLS Port The listening port on 0 Min 1024 the IP Deskphone for Max 65535 incoming TLS Disabled 0 must be requests non zero for a TLS only option Note The configuration of the IP Deskphone for various protocols must be completed for outgoing and incoming connections For a complete TLS only option the outgoing server UDP and TCP protocols must be configured as a non zero value and the incoming UDP and TCP listening ports must be configured as a non zero value Using the TLS to connect to the SIP proxy The IP Deskphone can establish a connection with the proxy after the appropriate configurations are made for the TLS After the IP D
160. cure appears dimmed until Checked on FTP access SSH must be_ SSH is enabled enabled for SFTP to be enabled User ID The User ID that must be None Non null string entered when connecting to Maximum 49 the IP Deskphone SSH or characters SFTP Password The password that must be None Non null string entered when connecting to Maximum 49 the IP Deskphone through characters SSH SFTP UI Properties for Device Settings SSH and SFTP parameters are as follows 234 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com TCP TLS operation overview e The User ID field is empty and the Password field displays when both SSH and SFTP are disabled and applied e The user can enable SSH or SFTP e The user must provide a valid user ID and password when the User ID field is empty and an application SSH or SFTP is selected If a valid user ID and valid password are not provided and the user presses the Apply context sensitive soft key one of the following error message appears Error User ID size 4 12 appears if a valid user ID is not provided Error Password size 4 12 appears if a valid password is not provided Error User ID size 4 12 Error Password size 4 12 appear if both a valid user ID and a valid password are not provided TCP TLS operation overview TGP is the alternative protocol the IP D
161. cy the frequency of tone 1 frequency2 the frequency of tone 2 On time the duration of the tone when it is on A 1 indicates a continuous tone off_time the duration when no tone is played The IP Deskphone supports using WAV files to replace the ringtone Frequency Cadence pattern For a system wide setting the country default values can be used 66 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com NAT configuration commands NAT configuration commands e NAT_SIGNALLING NONE SIP PING STUN indicates the type of protocol used for NAT traversal in the signaling port The IP Deskphone with SIP Software supports two methods of NAT traversal of the signaling path SIP_PING and STUN NONE If the value is not configured as None this parameter overrides the value of the parameter SIP_PING in the device configuration file SIP_PING a Avaya proprietary NAT traversal protocol Note that SIP_PING only supports NAT traversal in the signaling port STUN the most common NAT traversal method NAT_MEDIA NONE STUN indicates the type of protocol used for NAT traversal in the media ports The default is NONE NONE is the default and disables NAT_MEDIA STUN the most common NAT traversal protocol for the media RTP and Real time Control Protocol RTCPJ port x is the binding lifetime in seconds Important NAT_TTL x is use
162. cy files DEV_CERT Device certification files USER_KEYS User keys files LOGIN_BANNER Login banner USER_CONFIG IP Deskphone specific configuration files Provisioning is performed using the commands in the 12xxSIP cfg configuration file The configuration file can have multiple sections Note The maximum length of a line item in the configuration file is 80 characters If a line item with more than 80 characters is encountered when parsing the configuration file the remaining portion of the file following that line item is ignored The symbol is used to indicate a comment Anything after a symbol is a comment Each section in the configuration file defines rules for different file types A section starts with a SECTION NAME to specify rules for each file type For example FW A section is a mandatory field Parsing of download rules for each file type starts with finding this key word Currently the following sections are supported by the IP Deskphone with SIP Software DEVICE _CONFIG used to configure various parameters in the IP Deskphone e FW image files originate from Avaya only and are authenticated during software download If the FW authentication fails the IP Deskphone displays an error message and continues operation with the existing FW image e DIALING_PLAN used for configuring dialing patterns and the format of originated URIs in the SIP message LANGUAGE simple
163. d for future development Currently the default value is 2 minutes 120 seconds and IP Deskphone does not process or use the value defined in NAT_TTL x The IP Deskphone always pings the ports at regular intervals of 60 seconds regardless of the NAT_TTL value e STUN_SERVER_IP1 ip address NAT traversal using STUN protocol requires a STUN server in the public internet Two STUN server IP addresses can be provisioned ip address is the IP address of STUN server 1 e STUN SERVER IP2 ip address NAT traversal using STUN protocol requires a STUN server in the public internet Two STUN servers IP addresses can be provisioned ip address is the IP address of STUN server 2 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 67 Configure the provisioning server e STUN_SERVER_PORT1 port_number is the port number used corresponding to STUN_SERVER_IP1 The default port number is 3478 port_number is the port number e STUN_SERVER_PORT2 port_number is the port number used corresponding to STUN SERVER IP2 The default port number is 3478 port number is the port number VQMon configuration commands It is important to read How VQMon works on page 96 before configuring the VQMON parameters e VQMON_PUBLISH YES NO is the command that is used to enable or disable the publish message containing the voice quality monitoring metrics sent to the Proactive Voice Quality Monitor
164. d with that line key e If there is a call for the account a IP Deskphone icon displays the state of the call such as when the call is on hold or is ringing e If there is more than one call the state of the most active call is displayed e Missed incoming calls and new voice mail messages for the account are indicated with an icon The icon supplements the NN missed calls message on the idle screen and the red LED which cannot provide per account information e The MADN do not disturb and call forwarding features also affect the appropriate line key icon of the account Making a call You can place a call using any of the registered user accounts The account that you select determines e the proxy used e the domain name used for the call target if none was specified SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 133 Multiuser e the caller the target sees is calling e the service package dependent features that are available Receiving a call When you receive an incoming call the account that the call is intended for is displayed on the IP Deskphone The line key of that account displays the icon for an incoming call You cannot use a different account to answer the call If you are receiving multiple calls at the same time alist of all active and incoming calls appears If you select a specific call in the list you can choose to answer or process that specific call The IP Deskphone
165. de in the public Internet for STUN protocol to be effective STUN S2 IP Enter an IP address for the STUN S2 IP device The STUN server must reside in the public Internet for STUN protocol to be effective Configure the device settings This section describes how to provision the Device Settings parameters regardless of DHCP mode Yes or No DHCP Parameters that are not needed in Yes DHCP mode are grayed out on the IP Deskphone screen and cannot be modified Perform the following procedure to provision theDevice Settings parameters on the IP Deskphone with SIP Software Provisioning the Device Settings parameters 1 Press the Globe Services key on the IP Deskphone quickly twice The Network menu appears Table 19 Network menu 1 Server Settings 2 Device Settings 114 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com Configure the device settings 3 Diagnostics 4 Lock 2 To navigate in the Network menu use the Navigation key cluster Table 20 Using the Navigation key cluster to navigate in the Network menu Key Action Down Moves highlight down Up Moves highlight up Right Selected current menu item Left Closes menu Select key center of cluster Selects current menu item Menu items can also be accessed through the IP Deskphone keypad Press the number 1 to 4 corresponding to a menu item to highlight that me
166. de locked embedded in the IP Deskphone and calls the server locally e License Client resides in the IP Deskphone and makes requests to the License Server for tokens e KRS integration a key or license generator provided with the CKLT solution which is integrated into the Keycode Retrieval System KRS SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com Characteristics of the licensing framework Characteristics of the licensing framework The following list describes the characteristics of the licensing framework on the IP Deskphone The embedded server relies on a real time clock to calculate when a token expires e The embedded server node locked enables the license server to execute on the IP Deskphone The IP Deskphone obtains tokens by calling the server locally e The license file is installed on the IP Deskphone through the provisioning server or TFTP server e The IP Deskphone does not have an internal real time clock The time of day is obtained from the Call Server that the IP Deskphone is registered to on the network e The license file contains only one type of token because the IP Deskphone only uses one type at a time The administrator must enter the IP Deskphone system ID directly into the Keycode Retrieval System KRS A Node Locked license file is keyed for the IP Deskphone so that the license is only valid on a specific IP Deskphone
167. default is 175 ms Using 0 resets the threshold to default xx is an INTEGER value used as a threshold measured in 1 1000 of a second e SESSION RPT EN YES NO is used to enable or disable periodic VQMon session reports The default is disabled Both session report enable and session report interval must be configured if the IP Deskphone software has been upgraded to SIP Release 3 0 Otherwise the SESSION_RPT_INT default of 60 seconds is used automatically YES enables periodic VQMon session reports NO disables periodic VQMon session reports Default is NO e SESSION_RPT_INT xx is used to specify the interval for the periodic VQMon session report in seconds The minimum acceptable value is 60 seconds The maximum acceptable value is 600 seconds The default is 60 seconds xx is an INTEGER value in seconds System commands ADMIN PASSWORD password is used to change the default administrator password of the IP Deskphone that is used for unlocking network menus The default is 26567 738 password the administrator password IP Deskphone recovery command e RECOVERY LEVEL controls the IP Deskphone recovery if the IP Deskphone hits any Major or Critical error Following values are used for setting the recovery level on the IP Deskphone 0 IP Deskphone never recovers from any error 1 IP Deskphone recovers from Major error 2 IP Deskphone recovers from Major and Critical errors
168. default is NO YES forces the IP Deskphone to use the TIMEZONE OFFSET specified in the device configuration file NO uses the value stored in the user preferences IM MODE ENCRYPTED TEXT SIMPLE DISABLED is used to configure the mode of Instant Messaging IM The default setting is ENCRYPTED ENCRYPTED Instant Messages are sent encrypted TEXT Instant Messages are sent as text SIMPLE Instant Messages are sent using SIP for Instant Messaging and Presence Leveraging Extensions SIMPLE protocol DISABLED Instant Messaging is turned off and no Instant Messages can be sent or received IM_NOTIFY YES NO is used to turn on or off the Blue LED indicator upon receipt of an Instant Message YES the Blue LED functions when an Instant Message is received NO the Blue LED does not function when an Instant Message is received Note If IM_NOTIFY is disabled the Blue LED continues to operate for other features e DEF DISPLAY IM YES NO enables or disables the display of Instant Messages IM The default setting is NO YES enables display of IMs NO disables display of IMs e SELECT LAST INCOMING 0 1 is used to determine which call is selected when there are multiple calls ringing or active The default value is 0 0 leaves the last selected call static as new calls come in or are dropped 1 the selected call in the call list jumps to the most recent
169. e 1 After assembling the IP Deskphone and turning it on the display on the IP Deskphone goes through the following seguence e Avaya splash screen appears e Avaya sonic sound plays e Avaya banner appears Following the Avaya banner the software version appears in the display F W version 2 Note the UNIStim software version number and write it down Compare the version number to the minimum reguired UNIStim software version 062AC5L UNIStim software version names contain numbers and letters Use the last three characters in a version to compare the version of UNIStim on an IP Deskphone 062A5CL with the minimum reguired version for the upgrade If the version number is equal to or higher than 062AC5L see Convert UNIStim software to SIP software on the IP Deskphone on page 91 If the number is lower than 062AC5L go to the section Upgrade UNIStim software to the minimum reguired UNIStim software on page 89 and follow the instructions to upgrade an IP Deskphone to the minimum reguired version of UNIStim software before a conversion to SIP Software Checking the UNIStim software version on an IP Deskphone already in use 1 Press the Globe Services key on the IP Deskphone twice guickly rr If the admin password prompt appears enter the password 26567 738 The Local Tools menu appears Table 8 Local Tools menu 1 Preferences SIP Software for Avaya 1200 Series IP Deskphones Administration Novembe
170. e characters are displayed properly Speed Dial List When configured by provisioning a feature key can be used as a Speed Dial List The feature key and the contents of the Speed Dial List must be specified by the provisioning mechanism The user cannot modify or delete the feature key used by the Speed Dial List and cannot modify the content of the Speed Dial List Invocation of the Speed Dial List is similar to any other feature key invocation The Speed Dial List key causes a full screen list to appear on the IP Deskphone and the user can automatically dial one of the offered choices The contents of the Speed Dial List can vary context sensitive based on the current call state of the IP Deskphone and the type of Speed Dial List entry configured Only entries in the Speed SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 147 Features Dial List can be context sensitive not all soeed dial keys or individual features keys are context sensitive A Speed Dial key or one included in a Speed Dial List can cause any call that it placed on hold when invoked to be unheld automatically when the call completes based on a new value that must be configured when a Speed Dial key is created or configured Administration and use of the Speed Dial List feature Provisioning the device configuration provides the IP Deskphone with the following features e Index of key to use as Speed Dial List You can use the
171. e 802 1ab LLDP e DHCP Yes No e SET IP e Net Mask e Gateway e DNS IP1 e DNS IP2 e Ntwk Port Speed Auto 10BT 100BT e Ntwk Port Duplex Auto Force Full Force Half e Disable Voice 802 1Q SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 99 Device Settings on the IP Deskphone with SIP Software Voice VLAN No VLAN Manual e VLAN Filter e Ctrl Priority bits Auto 0 7 e Media Priority bits Auto 0 7 e Disable PC Port e PC Port Speed Auto 10BT 100BT e PC Port Duplex Auto Force Full Force Half e Disable Data 802 1Q e Data VLAN No VLAN Manual value from 1 to 4094 e Data Priority bits Auto 0 7 e PC Port Untag al Cached IP e Ignore GARP e Provisioning Server URL Protocol TFTP FTP HTTP Device ID Password PVQMon IP e NAT Traversal NAT Signal None SIP Ping STUN NAT Media None STUN NAT TTL STUN S1 IP STUN S2 IP e SSH Yes No e SFTP Yes No 802 1x EAP Port based network access control Extensible Authentication Protocol EAP supports multiple authentication methods and represents a technology framework that facilitates the adoption of Authentication Authorization and Accounting AAA schemes such as Remote Authentication Dial In User Service RADIUS RADIUS is defined in RFC2865 The IP Deskphone with SIP Software supports only the MD5 authentication method 802 1x defines the following three roles 1 Supplicant an IP Deskphone
172. e Answer Mode Settings screen Key or action Result Goodbye Idle screen Quit Idle screen Off Hook call keys Clears the screen and allows you to make a call Allow Mode Settings screen The Allow Mode Settings screen allows you to disable the feature and to allow automatic requests for Friends Directory or Public users To access the Allow Mode Settings screen on the Preference menu choose Feature Option Answer Mode Settings and then Allow Mode The following screen appears Allow Mode Settings 1 Disabled 2 Friends 3 Directory 4 Public Ga ff eee sj su Figure 74 Allow Mode Settings screen SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 275 PC Client Softphone interworking The following table describes the function of the Context sensitive soft keys for the Allow Mode Settings screen Table 90 Context sensitive soft keys for the Allow Mode Settings screen Context sensitive soft key Action Select Makes the current selection enabled The selected user group is authorized for Answer Mode Back Returns you to the previous screen The following table describes the outside actions on content for Allow Mode Settings screen Table 91 Outside action on content for the Allow Mode Settings screen Key or action Result Goodbye Idle screen Quit Idle screen Off Hook call keys Clea
173. e connecting to the TFTP server log Check any firewall configuration settings to allow TFTP protocol access e Is the syntax within the 11xxe cfg or 12xxSIP cfg correct See Configure the provisioning server on page 33 Supported sections describe the syntax of the configuration file Does DOWNLOAD MODE AUTO and is VERSION less than the current running software version If a file does not download using the AUTO selection it is possible the version number is not high enough A version number exists permanently on the IP Deskphone until a higher version number is downloaded through the device configuration file or you select Srvcs System Erase User Data on the IP Deskphone e Check FILENAME Does this exist on the TFTP server e Check to make sure your firewall settings allow for the provisioning protocol TFTP FTP OR HTTP to go through There is a chance of software download failure leaving the IP Deskphone with no valid application code and only the boot loaders If this happens the boot loaders execute and handle the application download Problem Software Conversion Failures 286 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com Local diagnostic tools There are four different boot loaders in the FLASH and application load Various boot loaders are used to recover the IP Deskphone if a failure occurs e If a conversion fails before anything is written to FLAS
174. e conversion failure oooooo 285 Vertical services MADN Loc oW oo 125 Software download failure ioo oooo Woo 285 Viewing the Certificate Admin option in the user interface SRIP penting anna an na ena bm koma Bee E E E na na 226 SSP kentut tanin matan esa 233 294 VLAN FINED se ctvecctcscssasteadcatectcnns sense asean 109 SUN STIP rren naan aE 113 VLAN Filter configuration ooooooooc 114 STUN S1 IP configuration ooooooo 114 Voice 802 10 configuration oooooooo 114 STUN S2 IP iscsi dongien anna amat mana sana ah dis Voice VLAN saint kaka aa Ahad 109 STUN S2 IP configuration ooooo 114 Voice VLAN and Data VLAN oo an 171 Support instant messaging ooooooWoo 186 VQMon how it works 2 Wana 96 Supported subscriptions ooooWoWo Woo 185 VQMon configuration commands ooWoWoo 68 System COMMANAS ooooooWoWoW Woo maan 70 VQMON SOUP woo ie an naa mama 95 SIP Software for Avaya 1200 Series IP Deskphones Administration November2012 323
175. e finds a response it discontinues its DHCP exchange on the untagged channel and continues its DHCP exchange on the discovered VLAN 7 If there is no response the initial untagged Discover message assumes there is no VLAN configuration information available from the DHCP server and continues using untagged packets When the IP Deskphone sends its first DHCP Discover message it does not know if it can find VLAN configuration information If it does discover VLAN information it continues the VLAN configuration as described above If it does not find any VLAN information it assumes there is only a Configuration Phase DHCP options The DHCP protocol provides Options mechanism for the client and server to exchange information in addition to the standard Bootstrap Protocol BOOTP information This section describes the client and server options supported by the IP Deskphone IP Deskphone to Server Options on page 80 e Server to IP Deskphone Options on page 81 IP Deskphone to Server Options When a DHCP client sends a DHCP Discover and Request messages it includes a list of options as part of the request IP Deskphone DHCP client sends the following options 80 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com Server to IP Deskphone Options Option Description 12 Specifies the Hostname By default the Hostname is T MAC Address For example T001765FDB
176. e generates this response for requests to unknown users Receiving this response falls through to the default handling 405 Method not allowed Yes Yes The IP Deskphone ends this response to a known method if it is received at a time when the IP Deskphone is not prepared to handle or the request is missing necessary information Receiving this response falls through to the default handling 406 Not acceptable Yes Yes The IP Deskphone can send this response when receiving a REFER request which has an unsupported URI Receiving this response falls through to the default handling 407 Proxy authentication required No Yes See 401 SIP Software for Avaya 1200 Series IP Deskphones Administration Comments infodev avaya com November 2012 4xx Response Reguesit failure responses 4xx Response Send Receive Comments 408 Request timeout No Yes See default handling 410 Gone No Yes See default handling See default handling The 413 Request entity No Yes IP Deskphone does not too large automatically retry if a retry after header is present 414 Request URL No Yes See default handling too long The IP Deskphone can send this response when an incorrect 415 Unsupported content type is detected for a Yes Yes a Media request Receiving this response falls through to the default handling The IP Deskphone can respond with a 420 when ch
177. e is 1 hour x the range in hours when the IP Deskphone checks for updates from the server The range can be from 1 to 6 hours TRANSFER TYPE MCS STANDARD is used to configure the IP Deskphone to activate Avaya conference server assisted attended transfers instead of the industry standard method of attended transfers The default setting is Standard MCS the typical attended transfer used by Avaya proxies MCS uses a conference server to do the attended transfer STANDARD the standard method of a transfer This method does not involve a conference server SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 49 Configure the provisioning server e REDIRECT TYPE MCS RFC3261 is a command used to select different protocols for IP Deskphone redirection The default setting is MCS MCS when the IP Deskphone receives either 301 moved permanently or 302 moved temporarily during registration it is assumed the IP Deskphone is moved to a new system proxy registrar and all subsequent messages are sent to the new address RFC3261 the IP Deskphone assumes that if during registration a 301 moved permanently is received the message contains a new registrar address The IP Deskphone tries to register to the registrar using the existing proxy e ENABLE PRACK YES NO PRACK is utilized to make some SIP messages reliable and requires that an ACK be sent with many SIP messag
178. e screen when the evaluation period expires and if the IP Deskphone has never had a valid token grant The following figure is an example of a warning window indicating that the evaluation license period is expired SIP Software for Avaya 1200 Series IP Deskphones Administration November2012 269 Licensing HOU 01 10 1 00 am Evaluation period has expired Contact your administrator ee oes Ee Ld Figure 70 Evaluation period expiry warning Evaluation threshold warning A warning window informing you of the approaching evaluation expiration date appears on the IP Deskphone at the following predefined times e 15 days before expiration date e 7 days before expiration date e 1 day before expiration date The following figure is an example of the evaluation threshold warning 01 10 1 00 am Evaluation period will expire on Jan 11 2009 Contact your administrator e i e j e Figure 71 Evaluation threshold warning 270 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com Licensing expiry threshold warning Licensing expiry threshold warning When the expiration date of the node locked licence approaches a warning window is displayed on the IP Deskphone The warning window indicates when the license will expire and notifies you at the following predefined times e 30 days before the license expires e 15 days before the license expires e 7 days b
179. e the current time zone offset from GMT TIMEZONE_OFFSET takes a number as a parameter For example TIMEZONE_OFFSET 25200 configures the time zone offset to MST which is GMT 7 7 3600 25200 seconds Table 6 Time zone offset Location Time zone offset seconds GMT 10 00 Hawaii 36000 GMT 09 00 Alaska 32400 GMT 08 00 Pacific time US and Canada 28800 GMT 07 00 Mountain time US and Canada 25200 GMT 06 00 Central time US and Canada 21600 GMT 05 00 Eastern time US and Canada 18000 GMT 04 00 Atlantic time US and Canada 14400 GMT 03 00 Brasilia Buenos Aires 10800 GMT 00 00 Greenwich Dublin Lisbon 0 London GMT 01 00 Amsterdam Berlin Rome 3600 Stockholm Madrid Paris GMT 02 00 Athens Istanbul Cairo Helsinki 7200 Jerusalem GMT 03 00 Moscow St Petersburg 10800 GMT 05 30 Bombay Calcutta Madras New 18000 Delhi GMT 08 00 Beijing Chongqing Hong Kong 28800 Singapore Taipei GMT 09 00 Osaka Sapporo Tokyo Seoul 32400 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com Feature configuration commands Location Time zone offset seconds GMT 10 00 Canberra Melbourne Sydney 36000 GMT 12 00 Auckland Wellington 43200 e FORCE TIME ZONE YES NO allows you to force the timezone offset on each user s IP Deskphone The
180. ecking required extensions of incoming requests When receiving a 420 see default handling The IP Deskphone does not retry the request 420 Bad Extension Yes Yes 480 Temporarily No Yes See default handling unavailable Incoming requests are matched against existing dialogs Ifa 481 Call leg Sa Hen to be in dialog transaction does not Yes Yes pit OG NOI Nave An exsnng exist dialog the IP Deskphone responds with a 481 For incoming 481 responses the default handling is used 482 Loop detected Yes Yes Default handling is used when this response is received 483 Too Many Hops No Yes See default handling a asa No Yes See default handling Incomplete See default handling The 485 Ambiguous No Yes IP Deskphone does not attempt to retry the reguest The IP Deskphone can respond with this if the user is on the IP Deskphone and the IP Deskphone has reached its 486 Busy Here Yes Yes SIP Software for Avaya 1200 Series IP Deskphones Administration November2012 179 SIP messages supported by the IP Deskphone 4xx Response Send Receive Comments maximum number of allowed calls and cannot present the incoming call to the user When this message is received by the IP Deskphone an error is displayed and a busy tone is played 487 Request Canceled Yes Yes See default handling The response is used by the 488 Not Acceptable Yes Yes IP Deskphone when a fa
181. ect the new state The new state is applied to all registered accounts If you use a programmed Presence feature key the account that is impacted by the Presence feature key is determined after the feature key is configured SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 141 Multiuser After you press a single account Presence programmed key e If the account is already set to the programmed presence state the account is set back to the Connected presence state e If the account is not already set to the programmed presence state the account is set to the programmed presence state After you press the all accounts Presence programmed key e If all accounts are already set to the programmed presence state all accounts are set to the Connected presence state e If all accounts are not already set to the programmed presence state all accounts are set to the programmed presence state As like the Call Forwarding keys if you do not perform any Presence operation you can use the single and all keys as toggles However the presence states are not entirely under your control Some states are applied automatically for example On The IP Phone and all states are applied by sending a message to the SIP proxy which can choose to not accept the change As a result it is possible for a set all presence operation to not configure all accounts to the programmed presence if you press the Presence key again ano
182. ed Dial List If the specified index does not exist on the IP Deskphone or is invalid the speed dial list is not displayed on the IP Deskphone The IP Deskphone retrieves the device configuration through provisioning If the SPEEDLIST KEY INDEX flag is configured to a valid programmable key that can be used for the feature for example gt 1 and less than or equal to available number of programmable keys the IP Deskphone verifies if it has previously loaded a Speed Dial List file a file containing the contents of the speed dial list This file is similar to the dialing plan file It needs to be properly configured and uploaded to the IP Deskphone through provisioning The IP Deskphone parses the file and configures the feature key specified by SPEEDLIST_KEY_INDEX to hold the Speed Dial List If the key defined for use by the Speed Dial List is already in use the key is overwritten and the key is assigned speed dial list functionality The Speed Dial List feature key then uses the label that is provisioned in SPEEDLIST_LABEL which cannot be modified by the end user e SPEEDLIST_LABEL lt text gt is a feature key label used by the speed dial list feature key The default value is SDL e BLF_ENABLE Y N SCS SIPX is used to enable or disable the Busy Lamp Field BLF feature support If configured as Y the flag BLF RESOURCE LIST URI is not ignored and the BLF feature is used The values are Y N SCS and SIPX The default is N
183. ed Full Duplex Otherwise a duplex mismatch results e Force Half duplex is forced to HALF Use Force Half mode only when the network is forced Half Duplex Otherwise a duplex mismatch results 108 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com Disable Voice 802 1Q Disable Voice 802 1Q If 802 1Q is disabled standard Ethernet frames are transmitted If 802 1Q is enabled all frames transmitted by the Ethernet driver have the 802 1Q tag bytes inserted between the source MAC address and the protocol type field Voice VLAN Configure the Voice VLAN Table 15 Telephony Port incoming Voice VLAN Setting Result No VLAN default setting All telephony traffic that is transmitted on the telephony port is forwarded untagged Manual value from 1 to 4094 All telephony traffic that is transmitted on the telephony port has an 802 1q header appended and its Voice VLAN ID is set to the value manually configured here Enter a value from 1 to 4094 VLAN Filter Configure the VLAN Filter not available if Voice VLAN is configured as No Table 16 VLAN Filter VLAN Filter Setting Result Enabled box is checked Traffic is forwarded to the IP Deskphone port based on a review of the MAC address of the packet as well as the 802 1q tag value Traffic is forwarded through the IP Deskphone port to the network stack of the IP Deskphone only if the
184. een Context sensitive soft key Action Return Press the Return context sensitive soft key to cancel this screen and return to the Diagnostics menu Network Diagnostic Tools The Network Diagnostic Tools menu provides access to ping and tracert testing routines To access the Network Diagnostic Tools screen from the Diagnostics menu choose 2 Network Diagnostics tools The following screen appears 292 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com Network Diagnostic Tools Figure 81 Network Diagnostic Tools screen There are two configurable fields e IP enter an IP address e Hops number of hops used as a configurable parameter for tracert routine The following services are available e activate the ping routine e activate the tracert routine The following table describes the function of the context sensitive soft keys for the Network Diagnostic Tools screen Table 101 Context sensitive soft keys for the Network Diagnostic Tools screen Context sensitive soft key Action Ping Activates the ping routine Tracert Activates the tracert routine Cancel Returns you to the Diagnostics menu The following table describes the function of the Navigation keys for the Network Diagnostic Tools screen Table 102 Navigation Key Action Up and down arrows Use the up and down arrows to scroll through the lis
185. efore the license expires e 1 day before the license expires The following figure is an example of the license expiry threshold warning 01 10 1 00 am Licensing for phone features will expire on Jan 11 2009 Contact your administrator Gal ae fF ee Figure 72 License expiry threshold warning Licensed features The following Standard features are available to all users without a token e SIP Core Features RFC3261 and SIPPING 19 e 3 way calling and conference calling e Audio codecs standard and wideband e Auto Login and Auto Logout e Background Image e Busy Lamp Field BLF e Distinctive ringing e Downloadable ringtones SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 271 Licensing e Image screensaver and lock e Standard font languages e Multiple calls per user e Server failover redundancy e Session timers e SNTP time server Speed Dial List e Transfer to VM softkey e USB flash drive e Hotline The following extended features are available with a token or if the IP Deskphone is registered to a recognized Avaya server Avaya Avaya Communication Server 1000 or IP Office then extended features are available without a token e Standard features e Authentication security e Call Server Service Package e Expansion Module support e Instant Messaging e Media Security SRTP e Multiuser login support e NAT Traversal STUN e Proactive Voice Quality Management e PC Client
186. emory information 11 checkStack lt taskName task Checks stack of some task id gt 12 tt lt taskName task id gt Prints Task Trace 13 info Prints HardwarelD SoftwarelD MAC and BT address 14 pricfg Prints content of the IP Deskphone configuration file SystemConfig dat in FFS The file contains IP Deskphone specific configuration The content of this file is formed from the content of several downloadable configuration files e Device Configuration file e Tones file e Language file 15 Isr List directory contents similar to unix Is and the contents of a directory and any of its subdirectories 16 ping lt host ip gt of pings Pings any host ping 17 tracert lt host ip gt max hops Traceroutes to any host tracert 18 netinfo Prints common network information 19 routeshow Displays host and network routing tables and stats 20 arp Displays entries in the system ARP table 21 listcerts Lists all trusted certificates 22 printcert lt index gt Displays certificate details SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 307 Diagnostics and troubleshooting Command Description 23 sipapp lt start stop gt Starts or stops the SIP application 24 sendunistim lt XX XX gt Sends UNIStim message 25 rxunistim lt on off Displays UNIStim messages from the Core 26 txunistim lt on off Displays UNIStim messages to the Core from t
187. enter a password Important The PKCS 12 password cannot exceed 12 characters in length and must include only characters that you can enter on the IP Deskphone These characters include all numbers upper and lower case letters and the following special characters amp Installing a device certificate using PKCS 12 206 The high level sequence of procedures for installing a device certificate using a PKCS 12 file is as follows 1 The PROFILE Index can range from 1 to the maximum number of supported Device Certificate Profiles DCP for the IP Deskphone type Configure the DCP for the specified index for a PKCS 12 downloaded certificate otherwise the file is rejected By default profile 1 is configured for SCEP and all other profiles are configured for PKCS 12 2 The IP Deskphone checks the version in the DEV_CERT section against the version stored in the specified PROFILE If the version in the specified profile is missing or is older the device certificate file is downloaded The profile index is 1 3 Download the file 4 Enter the PKCS 12 protected password SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com Certificate Trust Line certificate verification 5 Validate the device certificate to ensure that you entered the correct password 6 Extract the private key and device certificate 7 Validate the device certificate to ensure the following
188. er The following figure is an example of a node locked Standard token In this example the embedded server on the IP Deskphone contains five tokens The IP Deskphone is enabled for Advanced Feature Set and is connected to an Avaya server Note the extra line Tokens Required 1 This line is displayed only when the IP Deskphone connects to an Avaya Server SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 265 Licensing License Tokens License Mode Node Locked License status Active Token type Standard License warranty 2009 12 31 FW build date 2009 03 31 FW contract date 2009 03 31 Tokens required 1 Tokens requested 1 Tokens acquired 1 Tokens remaining 4 Refresh aoe ee es ee Figure 65 Node locked license mode license information for Standard token connected to Avaya Server The status of the standard token can be one of the following e Active e Inactive A standard token can be inactive for one of the following reasons e Insufficient token e License expired Invalid or no license file The following figure is an example of an invalid or no license file 266 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com Evaluation period 1 License Mode Node Locked Status Invalid or No License File 2 Tokens Requested 3 3 Tokens Acquired 0 4 Licensed Features 2 Figure 66 License information
189. er as a parameter The default limit is 20 x the maximum number of reject reasons e MAX_CALLSUBJECT x is used to restrict the maximum number of call subjects Prefs Feature Options Call Subject and takes a number as a parameter The default limit is 20 x the maximum number of call subject reasons e MAX PRESENCENOTE x is used to restrict the maximum number of presence notes and takes a number as a parameter The default limit is 20 x the maximum number of presence notes that an IP Deskphone can receive e DEF_LANG language is a command used for configuring the default language Select one of the supported languages from the downloaded language list Note that the corresponding language file must be downloaded and stored in the IP Deskphone through the LANGUAGE section in Provisioning If the language file is not stored in the IP Deskphone the default language English is used language the default language used Note To update the default language of an IP Deskphone already configured as English to any other language use the following steps a Update the Device Configuration file with DEF_LANG configured as the Language file name b Set FORCE REBOOT to Yes c In the 12xxSIP cfg file make the Download mode FORCED d Incrementally increase the version number of the 12xxSIP cfg file 54 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev ava
190. er to potential callers or groups of callers The Answer Mode Settings screen has the following two independent configurations e Allow Mode Current Setting e Allow Addresses For the Allow Mode option the current setting can be one of the following choices e Disabled e Friends e Directory includes all Friends e Public includes all users For the Allow Addresses option the user can edit a listing by adding domain names or SIP addresses up to a maximum defined in the device configuration To access the Answer Mode Settings screen from the Preference menu choose Feature Option and Answer Mode Settings The following screen appears Answer Mode Settings 1 Allow Mode Disabled 2 Allow Addresses Change a a a ST Figure 73 Answer Mode Settings screen The following table describes the function of the Context sensitive soft keys for the Answer Mode Settings screen 274 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com Allow Mode Settings screen Table 88 Context sensitive soft keys for the Answer Mode Settings screen Context sensitive soft key Action Change Opens the screen for the selected option Allow Mode or Allow Addresses Back Returns you to the Feature Options screen The following table describes the outside actions on content for the Answer Mode Settings screen Table 89 Outside actions on content for th
191. erview Parameter Purpose Default Allowed with the current UNIStim design SFTP Configuration of the NO YES NO SFTP server on the IP Deskphone The parameter must be added but can remain consistent with SSH SFTP READ PATT File extensions cfg dat separated values ERNS allowed to read get See Note 1 After a from the SIP client change is detected in this parameter the system resets SFTP_WRITE_PATT File extensions Cfg dat separated values ERNS allowed to write put See Note 1 and Note from SIP client 2 After a change is detected in this parameter the system resets SSHID Configuration of the None See Note 3 SSH and SFTP user ID SSHPWD Configuration of the None See Note 3 SSH and SFTP password HASHED ADMIN P Indicate whether the NO YES NO ASSW ORD Admin Password is hashed or not ENALBE_LOCAL_A Configure the YES YES NO DMIN_ UI availability of the local administration UI on the IP Deskphone HASH_ALGORITHM Hash algorithm SHA1 SHA1 MD5 MKI_ENABLE Use Master Key NO YES NO Identifier MKI or not ADMIN UI ENABLE Configure the YES YES NO availability of the local administration User Interface on the IP Deskphone SIP Software for Avaya 1200 Series IP Deskphones Administration November2012 239 Security 240 Parameter Purpose Default Allowed SECURE_UI_ENAB LE Configure the availability of other
192. es ENABLE_PRACK is often utilized to verify that early media is being received See RFC3262 for details Note ENABLE_PRACK must be configured as NO when connected to the MCS 5100 Release 3 5 system Note ENABLE_PRACK is provisioned after user logoff NO disables PRACK and is the default value YES enables PRACK e ENABLE_INTERWORKING YES NO This command is used to enable the interworking feature to pre authorize users or groups of users to access automatic call answer The configuration values are YES and NO The default value is NO NO the interworking feature is disabled YES the interworking feature is enabled ENABLE ALLOWEDADDRESS limits the size of the list of user and domain addresses stored for auto answered authorization The default value is 100 e PROXY_CHECKING YES NO enables and disables extra security checking when incoming requests are sent to the IP Deskphone The IP Deskphone with SIP Software always sends requests through an outgoing proxy However it is possible through this configuration to be able to accept an incoming request directly or through an incoming proxy YES means that the request must come directly from the proxy server YES is the default to enable proxy checking NO means the request can be sent directly to the IP Deskphone NO is only suitable in a few situations 50 SIP Software for Avaya 1200 Series IP Deskphones Administration November 20
193. es IP Deskphones with SIP Software ooooooWoo Woo WoWoWWoWoWWoW Woo 23 Related Oei en IA Aa Ne AR an NA NN 25 We DA he IE AN AB RS AN an Ran EA RR ANA ERA 25 Aa ae Na NN NAN 29 Ia IU ORA BSA TE KA SN BAN Na aa KN GREEN An 29 AA aa oea an ee aa aa 29 Chapter 6 Configure the provisioning Server oom 33 Aa Ma aa NA AA a Ke SN ng am Ea 33 Download the SIP software to the provisioning SE Eooo coo ena kaan 34 Create the SIP provisioning file on the provisioning Server Wo Wo Woo WWW Woo Woo 34 Setting the default language on the IP Deskphone to French oooooooWo Woo 39 Create the device configuration file on the provisioning SErVET oooooooWoooWoWo WoWoo Womooo 40 Benoa Sorot comma RN RN AN EN Ne Rp IR elarinesa 43 Server and network configuration SOnM and aan aa an aa Ai 44 Foaie oong anon inn na NN ai uga 45 Goa and TS CO nd ae EN NN 64 Tana ee DN Naela ban aan aan Rini Reina 65 MAA AN ON aa een ee eee eee ee ana ANA emery RTE ASN SA YAN BAHAN SA aa 67 VONE NBA AACN COMO ai abaikan SKR Suan AAN ANK DSN en LA KIRAB EA 68 E BO aa NN EN NAN SENI EN elias 70 IP Deskphone recover ia a AN 70 Create the IP Deskphone specific configuration file on the provisioning Server 71 IP Deskohone configuration commands SUMMAT masisisi ea ban ba Dia banana 71 Create the Dialing Plan file on the provisioning Server ooooWooo Woo oWoWoW WWW Woo 72 Danni nela de PI AR Ea RN 75 aa Pn Pn PN PA NP 75 SIP Software for Avaya
194. es for your telecommunications services Avaya Toll Fraud Intervention If you suspect that you are being victimized by Toll Fraud and you need technical assistance or support call Technical Service Center Toll Fraud Intervention Hotline at 1 800 643 2353 for the United States and Canada For additional support telephone numbers see the Avaya Support website http support avaya com Suspected security vulnerabilities with Avaya products should be reported to Avaya by sending mail to securityalerts avaya com Trademarks The trademarks logos and service marks Marks displayed in this site the Documentation and Product s provided by Avaya are the registered or unregistered Marks of Avaya its affiliates or other third parties Users are not permitted to use such Marks without prior written consent from Avaya or such third party which may own the Mark Nothing contained in this site the Documentation and Product s should be construed as granting by implication estoppel or otherwise any license or right in and to the Marks without the express written permission of Avaya or the applicable third party Avaya is a registered trademark of Avaya Inc All non Avaya trademarks are the property of their respective owners and Linux is a registered trademark of Linus Torvalds Downloading Documentation For the most current versions of Documentation see the Avaya Support website http support avaya com Contact
195. es mandatory information for each record including e severity level e severity flag e time stamp e software version e source file information e error number e brief description The following is an example of the information logged in the first section Record 001 MAJOR SET Logged 01 07 2002 00 34 35 Firmware 06A5C1Hd10 Description Task Monitor the Transport task is suspended The second section is optional If the task is registered in the list of stack overflow events the following type of information may be displayed as shown in the following example ERROR ecrStackShow StackOverflow PDT tpStackBase Ox8194ffa0 pStackLimit 0x8194bfa0 pStackEnd 0x8194bfa0 tstack base 0x8194ffa0 end 0x8194bfa0 size 16368 high 1492 margin 14874 The third section includes the supplementary information The content depends on the flag in the calling function The flag can be as follows ECR_LOG NO EXTRA INFO no supplementary information ECR_LOG_TASK_INFO log task information ti tt the stack information from SP 96 to SP 96 ECR LOG SUM TASK INFO log summary of each task TCB i e ECR LOG MEM INFO log memory usage information memShow The following is an example of the supplementary information in the ECR log file SIP Software for Avaya 1200 Series IP Deskphones Administration November2012 311 Diagnostics and troubleshooting 312 Svmmary info for all tasks NAME ENTRY TD PRI ST
196. eskphone registers with the SIP Proxy the user can detect if a secure connection is established by the presence of a security icon padlock on the idle screen 242 SIP Software for Avaya 1200 Series IP Deskphones Administration Comments infodev avaya com November 2012 NUL User2 User2 R 07 28 4 27pm Q Some Banner Text Msas more a H0 Figure 49 Security icon enabled Note TCP TLS operation overview JUL Connecting to the server reguires that the IP Deskphone uses at a minimum TLS RSA WITH AES 128 CBC SHA and as an objective TLS RSA WITH AES 256 CBC SHA Because this is a server specific configuration the IP Deskphone must be prepared to handle both There is no difference in screen indication regardless of the type of cipher used The following table describes the configurations that affect the presence of the security icon on the idle screen of the IP Deskphone Configuration Result Idle Screen Security Icon Display Default UDP TCP SIP is unsecured No UDP only SIP is unsecured No TCP only SIP is unsecured No TLS only Connection is only Yes established if SIP is secure UDP TLS unsupported Unsupported Unsupported using TCP or TLS potentially falling back to using only UDP TCP TLS Connection is established Yes only if TLS connection with either TCP or TLS is used No if fall back to TCP occurs UDP TCP TLS Connect
197. eskphone to display the logon screen The IP Deskphone logs back in the secondary accounts automatically after you register a new primary account or the same primary account If you restart the IP Deskphone after you logged off the primary account the logon screen appears on the IP Deskphone Logging on a new primary account leads to automatic logon of the secondary accounts The list of programmed feature keys is part of the IP Deskphone profile Logging off one primary account and logging on a different account can change the set of feature keys If a secondary account is assigned to a key that is also in the new set of feature keys the secondary account takes precedence the secondary account is logged on and the feature key acts as a Line key If the account is logged off manually the programmed feature key becomes available Secondary account logout If you log off a secondary account by selecting the secondary account in the Logout Select User screen the IP Deskphone removes the secondary account from the autologon list After you restart the IP Deskphone the IP Deskphone does not logon the secondary account Server failover If the connection to your account proxy is lost the IP Deskphone notifies your account and periodically attempts to reconnect Some features such as incoming calls remain accessible for other accounts but other features are not available until connection is reestablished or you cancel the reconnection Cancelli
198. eskphone uses when sending and receiving SIP requests Avaya recommends TCP for Avaya SIP enabled entities When a server initiates a TCP or TLS connection to the IP Deskphone the connection only lasts as long as the server chooses to keep the connection open a persistent connection is not maintained by the IP Deskphone How the IP Deskphone uses TCP TCP is a connection based protocol which means the IP Deskphone must first establish a connection with a target This is done using a three way handshake After the handshake process is complete and a connection is made the IP Deskphone can send data over the TCP connection The data which makes up a SIP request can now be sent and received by either side of the communication How the IP Deskphone uses TLS Transport Level Security TLS is a protocol for establishing a secure connection between two end points After a connection is established using TCP TLS negotiates the cryptographic parameters used to secure the traffic that is sent over that connection TLS Public Key Cryptography and X 509 certificates provide either mutual or server authentication e Mutual authentication occurs when both the client and the server have public key certificates assigned that are used during the TLS handshake to validate the identity of SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 235 Security both communicating parties Both the server and the end point de
199. eskphones Administration November 2012 Comments infodev avaya com Related documentation Related documentation The Avaya 1200 Series IP Deskphones with SIP Softphone User Guide explains how to do the following e use the context sensitive soft keys and Navigation key cluster e enter text e use the address book access and use the call inbox and call outbox configure and use instant messaging receive identify answer redirect decline or ignore an incoming call e operate hold three way calling call transfer and call park e use other features such as speed dial call forward do not disturb and setting up conference calls e use the Multi line appearance Bridged line appearance feature For more information about using the IP Deskphones see Avaya 1220 IP Deskphone with SIP Software User Guide NN43170 101 Avaya 1230 IP Deskphone with SIP Software User Guide NN43170 102 The Avaya 1200 Series IP Deskphones Getting Started Card included in the box with the IP Deskphone explains how to do the following connect the AC power adapter e control the volume when answering a call make a call using the handset e make a call with the headset or using handsfree e use hold and mute e set the contrast e set the language Installation overview To install the IP Deskphone with SIP Software three basic steps are reguired 1 Configure the provisioning server and optionally the DHCP server The function of
200. etween A and B may not always happen The following is an example of a Speed Dial List file that must be loaded through provisioning speedDialList txt key label S1 target sl avaya com retrieve YES mode MidCallOnly type spdial key label S2 retrieve NO mode IdleOnly subject subject2 target s2 avaya com type spdial key label S3 retrieve NO target s3 avaya com type spdial Busy Lamp Field The Busy Lamp Field BLF is an alternate presence monitoring mechanism for the IP Deskphone that allows presence functionality on proxies supporting BLF The IP Deskphone subscribes to receive presence information for watched users through notifications The BLF mechanism allows the user to subscribe to the proxy and receive the presence state list for all the users it is configured to watch The provisioning of the proxy configures the watch lists for users The proxy involved supports BLF and has a mechanism for setting the lists of watchers and presentees The UI is not available to a user to enable or disable this feature If the IP Deskphone is provisioned for this feature it makes use of it If enabled and the proxy provides notifications to the user the IP Deskphone uses the notifications to update any speed dial keys that receive presence information in the BLF notifications SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 151 Features Configuration flags for Busy Lamp Field The provisio
201. ext string to configure the banner For example BANNER ABC Company configures the banner to ABC Company The text string can have a maximum of 24 characters banner text an ASCII string displayed on the screen of the IP Deskphone with SIP Software e FORCE BANNER YES NO is configured by the system administrator through the configuration file If FORCE BANNER is configured as YES the banner from the configuration file is reloaded each time the IP Deskphone powers up even if the user changes the banner manually YES causes the banner configured by the administrator to override any banner configured by the user NO allows the user to configure the banner SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 51 Configure the provisioning server 52 e DST ENABLED YES NO enables and disables the Daylight Savings Time DST mechanism The time received from the server is GMT and is converted to the proper timezone by the IP Deskphone If the Daylight Savings Time feature is enabled the IP Deskphone automatically calculates the DST time at the appropriate date and converts scheme YES enables Daylight Savings Time NO disables Daylight Savings Time in seconds the time to and from DST The calculations used are based on the new rules applicable to DST in 2007 The IP Deskphone is programmed to use the North American DST TIMEZONE_OFFSET x is used to configur
202. f the group can still enter certain vertical services Currently the available vertical service is Privacy SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 125 Multiple Appearance Directory Number Single Call Arrangement Privacy A user can activate the privacy service by putting the current session on hold and dialing the privacy code The CS 2000 connects the IP Deskphone to the Media Application Server MAS to hear a confirmation for its request and terminates the session The user takes the original session off hold Privacy access codes The privacy access codes are PRV PRLA PRLC For example PRV 191 PRLA 192 PRLC 193 If the initial state of the MADN group is nonprivate the PRV access code is used to toggle between privacy on and privacy off If the initial state of the MADN group is private the PRLA access code allows bridging and PRLC closes it Feature dependencies and restrictions The minimum release to support MADN SCA feature is 1 1 Multi User login is not supported Communication Server 1000 The Multiple Appearance Directory Number MADN allows a Directory Number DN to appear on more than one IP Deskphone with SIP Software The MADN with Single Call Arrangement SCA feature allows multiple IP Deskphones to appear as a single line to a caller Any one of the IP Deskphone phones in a group with MADN can initiate or answer a call but only one call can be active at
203. far end VOCODER xx is an INTEGER value used as threshold LISTENING_R_EXCE xx is the threshold to send a report on Listening R less than xx The default value is 60 Using 0 resets it to default based on far end VOCODER xx is an INTEGER value used as threshold e PACKET LOSS ENABLE YES NO is used to enable or disable the alerts based on the packet loss thresholds Packet loss is the fraction of RTP data packets from the source lost since the beginning of reception The value is an integer scaled by 256 The range is 1 to 25600 YES enables the sending of alert report based on the packet loss NO disables the sending of alert report based on the packet loss e PACKET LOSS WARN xx is the threshold to send a report on Packet Loss greater than xx The default is 256 1 Using 0 resets the threshold to default xx is an INTEGER value scaled by 256 that is used as threshold The range is 1 to 25600 e PACKET LOSS EXCE xx is the threshold to send a report on Packet Loss greater than xx The default is 1280 5 Using 0 resets the threshold to default xx is an INTEGER value scaled by 256 that is used as threshold The range is 1 to 25600 JITTER_ENABLE YES NO is used to enable or disable alerts based on the inter arrival Jitter on incoming RTP packets inter arrival time The value is represented in 1 65536 of a second YES enables the sending of alert report based
204. ff Hook Brings up the dial prompt in case the user wants to place an emergency call Mute No action Volume up and volume down No action User defined feature keys No action Incoming call Incoming calls get a Do Not Disturb DND response while the banner is displayed The user must explicitly dismiss the banner screen like a location list and the IP Deskphone goes in DND mode until the banner is dismissed The IP Deskphone cannot make or receive any calls other than an emergency call until the banner is dismissed If any other pop up messages or prompts such as a location prompt occur while the banner is displayed the pop up messages or prompts appear below the banner screen and are viewed by the user only after the user dismisses the login banner The following configuration flag is used for enabling or disabling the customized login banner LOGIN BANNER ENABLE Y N Default N The banner text is defined in a separate text file that is linked from the original configuration file The banner text file is a separate file downloaded by provisioning The banner text file is specified much like the current dialing plan is specified file name listed in 12xxSIP cfg under section LOGIN BANNERI and is downloaded when enabled or disabled To be accepted the file must contain at least one byte and must be no larger than 2048 bytes The encoding of the file must be UTF 8 or compatible with UTF 8 to ensure that all th
205. figure applications on the IP Deskphone you must know which certificates are required and what methods of device certificate installation are available You can use this knowledge to determine which profiles must be configured and how the certificates are shared among the different applications You must als To configure applications on the IP Deskphone you must know the following information e the required certificates e the methods of device certificate installation e the profiles that must be configured e the method of sharing certificates among different applications e the certificate attribute requirements such as subject subjAltName and key usage for each use The profile index is part of the provisioning parameter name For example the parameter to assign the source SCEP or PKCS 12 for DCP 2 is the following dcpsource2 The following is an example of the provisioning file system prv that shows some of the device certificate profile attributes that are provisioned when SCEP is used to install a device certificate 202 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com SCEP dcp sourcel scep dcp activel y dcp purposel eds EAP TLS DTLS SCR dcp renewi 60 60 days before expiry dcp autocni n dcp attreni My Name Figure 27 Example of the provisioning file system prv SCEP Simple Certificate Enrollment Protocol SCEP is a process used to o
206. figured for remote access Other RADIUS or TLS servers can impose different conditions on the certificate name Important Before deploying any solution you must identify what certificate validation criteria is enforced so that the correct certificate name is requested by the IP Deskphone Important Some SCEP servers reject all SCEP certificate signing requests that include a Subject Alternate Name SAN The Microsoft Windows 2003 Server version of SCEP is an example where a Certificate request which includes a SAN is always rejected During the enrollment process and before the IP Deskphone sends the device certificate request to the CA server the IP Deskphone prompts you to enter a challenge password If the password feature is disabled in the SCEP server you do not require a password A certificate requested by SCEP is stored in Profile 0 and uses some hard coded attributes for requested certificates The following table lists additional provisioning file parameters for SCEP support in addition to UI parameters in the Device settings window Table 70 SCEP provisioning parameters Parameter Purpose Default Allowed CA SCEP server Empty String Example http 47 11 15 206 certsrv mscep mscep err dll CA_DOMAI Domain Empty String N information Example used in SCEP IpClients com reguest HOST NA Host name Empty String ME information Example used in SCEP 1234 reguest PKCS 12 download P
207. file 34 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com Create the SIP provisioning file on the provisioning server DEVICE_CONFIG DOWNLOAD MODE AUTO Device configuration sectio VERSION 000090 FILENAME DeviceConfig dat FW DOWNLOAD MODE AUTO VERSION SIP1140E02 00 PROTOCOLTFTP FILENAME SIP 1140e 02 00 img PROMPT 0 USER_CONFIG VERSION 000001 DIALING PLAN DOWNLOAD MODE AUTO Dialing plan section VERSION 000001 FILENAME dialplan txt LANGUAGE DOWNLOAD MODE AUTO DELETE FILES 1 VERSION 000015 FILENAME Francais 0200 Ing Language files section FILENAME Portuguese 0200 Ing FILENAME Russian 0200 Ing FILENAME Swedish 0200 Ing FILENAME Czech 0200 Ing TONES DOWNLOAD MODE AUTO VERSION 000015 DELETE FILES 1 FILENAME tonel wav Tone files section FILENAME tone2 wav FILENAME tone3 wav FILENAME tone4 wav Figure 4 Sample provisioning file SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 35 Configure the provisioning server Table 4 Provisioning file supported sections DEVICE_CONFIG Device configuration file FW Firmware image DIALING_PLAN Dialing plan LANGUAGE Downloadable language files more than one can be specified in each section IMAGES Downloadable images TONES Downloadable tones wav files LICENSING License files POLICY License poli
208. folder of the TFTP server for example 12xx img F W file and 12xx cfg file that contains the following lines Table 12 Sample 12xx cfg configuration file FW DOWNLOAD_MODE AUTO VERSION SIP12x004 01 03 00 bin FILENAME 12xx img 3 Configure the IP Deskphone Device Settings TFTP IP address to the IP address where your TFTP server is running After you are finished the configuration the IP Deskphone reboots and sends a request to the TFTP server 4 Select the Apply amp Reset context sensitive soft key to save the settings and reset the IP Deskphone 92 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com Convert UNIStim software to SIP software on the IP Deskphone The following messages display on the IP Deskphone as the IP Deskphone cycles through the conversion process one after the other a FW Reading b FW Writing c FW Finished The IP Deskphone then boots up with SIP Software If the conversion is unsuccessful see the chapter Maintenance on page 281 1 TFTP file transfer takes approximately 15 seconds 2 File writing takes 2 5 minutes The IP Deskphone displays the message FW writing and the blue Data Waiting LED flashes 3 After the new SIP software writing is finished the blue LED stops flashing and the IP Deskphone displays FW Finished and then reboots 4 The first time the SIP software boots the S
209. following flag to disable the Speed Dial List feature by configuring the key index to less than two 2 SPEEDLIST_KEY_INDEX lt key index gt e Label to use for the Speed Dial List key SPEEDLIST_LABEL lt text gt The IP Deskphone retrieves the device configuration through provisioning and if the SPEEDLIST KEY INDEX flag is configured to a valid programmable key that can be used for the feature greater than one 1 and less than or equal to the available number of programmable keys the following events occur 1 The IP Deskphone checks for a previously loaded Speed Dial List file a file containing the contents of the speed dial list which must be properly configured and uploaded to the IP Deskphone through provisioning 2 The IP Deskphone parses the file and configures the feature key specified by SPEEDLIST KEY INDEX to hold the Speed Dial List 3 If the key defined for use by the Speed Dial List is already in use the defined key is overwritten and is assigned Speed Dial List functionality 4 The Speed Dial List feature key uses the label that is provided in SPEEDLIST_LABEL and cannot be modified by the end user The following screen describes the feature key used by the Speed Dial List in the feature key programming interface 148 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com Speed Dial List screen Program key Key 1 Line key J 1 ca Key
210. from a distributor or reseller on page 17 e Getting technical support from the Avaya Web site on page 18 Getting technical documentation To download and print selected technical publications and release notes directly from the Internet go to http www avaya com support Getting product training Ongoing product training is available For more information or to register you can access the Web site at http www avaya com support From this Web site you can locate the Training contacts link on the left hand navigation pane Getting help from a distributor or reseller If you purchased a service contract for your Avaya product from a distributor or authorized reseller contact the technical support staff for that distributor or reseller for assistance SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 17 Customer Service Getting technical support from the Avaya Web site The easiest and most effective way to get technical support for Avaya products is from the Avaya Technical Support Web site at http www avaya com support 18 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com Chapter 3 Introduction to this guide Subject This document describes how to install configure and provision the Avaya 1220 IP Deskphone and Avaya 1230 IP Deskphone for use on a SIP network The Avaya 1220 IP Deskphone and Avaya 1230 IP Deskphone are
211. from the service package Device configuration file The IP Deskphone uses the configuration parameters for the Hotline Service to indicate if Hotline Service is available and if a hotline call is in progress The following table describes the two configuration parameters in the device configuration file for Hotline Service Table 58 Hotline Service configuration parameters Parameter name Description Default HOTLINE ENABLE Indicates if Hotline Service is No indicates that Hotline enabled or disabled Service is disabled HOTLINE URL Used as To field of INVITE Hotline message by the SIP IP Deskphone to notify the Proxy Server that this is a call from a Hotline Phone The HOTLINE_URL is not a real URL of the Hotline target The IP Deskphone has no idea about the Hotline target 154 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com Device configuration file Parameter name Description Default The Proxy server replaces the To field of INVITE request message with a real Hotline target when it receives an INVITE request from the Hotline Phone SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 155 Hotline service 156 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com Chapter 16 Session Timer Service The Session Timer for the Sessi
212. gt Message Options gt Voice Mail Settings This command has no effect on the user profiles after it is created vmail_number the number or URI of the voicemail server SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 47 Configure the provisioning server e VMAIL_DELAY x is a delay configured in milliseconds between when the voice mail server answers the call and the start of dialing the voice mail user ID The default value is 1000ms x the delay in milliseconds e AUTOLOGIN_ENABLE YES NO USE_AUTOLOGIN_ID or 1 0 2 controls whether the IP Deskphone attempts to automatically log on to the proxy server YES turns on the auto login feature NO turns off the auto login feature USE_AUTOLOGIN_ID enables the auto login id feature using the userid specified in AUTOLOGIN_ID_KEY01 and the password specified in AUTOLOGIN_PASSWD_KEY01 to register and authenticate Both userid and password must be specified The AUTOLOGIN_ID_KEY01 and AUTOLOGIN_PASSWD_KEY01 parameters are defined in the IP Deskphone specific configuration file Note When using this setting the user is prevented from logging off the IP Deskphone or 1 turns on the Autologin feature 0 turns off the Autologin feature 2 enables the Autologin ID feature using the User ID specified in AUTOLOGIN_ID_KEY01 and the password specified in AUTOLOGIN_PASSWD_KEY01 to register and authenticate B
213. gure determines the maximum number of user accounts that you can log on at the same time Numbers higher than the number of line keys on the IP Deskphone are equivalent to no limit other than the line key The default is unlimited A value of 1 allows a single user at a time A value of 0 is treated the same as a value of 1 because it is not possible to restrict the IP Deskphone to 0 logons The number of concurrent logons can never exceed 24 regardless of the value of MAX_LOGINS The parameter SELECT_LAST_INCOMING determines which call is selected when there are multiple calls ringing or active The default value is 0 If the value is 0 the first selected call is left static as new calls come in or are dropped If the value is changed to 1 then the selected call in the call list jumps to the most recent ringing call when it is added to the list Performance characteristics Because the multiuser feature can allow the IP Deskphone to have multiple users logged on to the IP Deskphone at the same time the chances of numerous multiple calls increase The IP Deskphone can handle five simultaneous incoming calls at a time without any noticeable impact But as the number of simultaneous incoming calls increase there is a noticeable delay in ringing and updating the display to present all the calls to the user It may take up to five seconds for 10 simultaneous incoming calls and this time increases as the IP Deskphone receives more simultaneous inc
214. gwe the devte an DN Sana 114 Chapter 12 Multiple Appearance Directory Number Single Call Arrangement 125 Communication Server 2000 and Communication Server 2100 ooooooco ooooonnnannnnan 125 MRE ll SU an NN E A DA OE an eR 125 Pn an an E NN Dn NP ta 126 Privacy Oon OGG He MA ka KE ana aka Ka ia Ea ha eka Kabin 126 Feature dopondencios and es ICONS AKN ANN 126 OOTP AION server Oa ARIE EA 126 Chapter 13 TAN MU aka mbk a aE aa anai 127 A es iea a TE EE E E A E E E E RN AN E imkeaens 128 MUR ON E A E T E E A AO T T E 128 Additional OGO Miesai aaae ane a aka 129 PON at NO ea R S EEE Babel aa 130 Be en nan T E E 130 Priman accoun IO ass ise ansietas DN A daan ai 131 Secondary ACCOUNT ag an na aa an AN 131 Se AE ai NINA rer ere Tt er rere 131 ERS CUP MUENCHEN an aa anna neng NN Rea naek pan anta AA 132 LAG Ma nm kana asa 132 MARNE AEA enda gn hlm alah uns nak RN IN an NN 133 PS UU am baba am kan aa Na Ana ana aa 134 Bing WT BA nu NE RA BAR aa PAP 134 Instant Mena na AA Aa Re 135 Ba Ra A na AEA E AA an nan NN na 135 Modi Ang Sea as aa on 136 Peraccoum Call nonicalon OA BN AN Bea 136 Pa sn Bana ln ties 136 Volcs A AI TENS sn esa ha em mbl amanah urine man kta Hampa aa india 136 Remembering seng anor NG GONE aa a 137 Programmable KEY na mala A Ma an ia al Talk Takkan nabi 137 INBOX ouibax and instant MESSAGE MG ss seakn amen ea em kemanan benak i PAR KA KO aa 138 Address BOONE an enek ak ak yna aa 138 ME an Na ba T E EEI EO A E T E
215. h a valid Avaya User ID and Password The Avaya Support page appears 3 Enter the IP Deskphone type in the Knowledge and Solution Engine box 4 Select Software in the scroll down menu SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 85 Upgrade and convert the IP Deskphone software 5 Press the gray arrow at the end of the Knowledge and Solution Engine box to obtain the Search Results 6 From the Search Results select the appropriate version of the SIP software for the IP Deskphone for example SIP IP Phone 1230 Release SIP12x004 01 03 00 bin 7 Place the selected software on the provisioning server Modify the SIP provisioning file Use the following procedure to modify the SIP provisioning file which exists on the provisioning server Modifying the SIP provisioning file 1 Under the firmware FW section of the SIP Provisioning file increase the VERSION number for example 0O62AC5Ld26 2 Under the firmware FW section of the SIP Provisioning file modify the FILENAME of the new file you want to upload to the IP Deskphone Important The VERSION number must be the same as the FILENAME do not include the bin extension For example if the FILENAME is SIP123003 00 33 04 bin then the VERSION must be SIP123003 00 33 04 3 Invoke the upgrade mechanism Use one of the next three methods to invoke a software upgrade on the IP Deskphone with SIP Software a Power off and power o
216. h configures PC Port VLAN Tag Stripping SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 111 Device Settings on the IP Deskphone with SIP Software When enabled all outgoing traffic to the PC has the VLAN tag removed When disabled packets are sent to the PC as is if Data VLAN is configured as No or if Data VLAN is enabled and the VLAN tag matched Packets with different VLAN ID are discarded Cached IP Leave unchecked to conform to the DHCP standard and to obtain an IP address from the DHCP server Only check Cached IP to force the IP Deskphone to start with a cached IP address in the event that the IP Deskphone cannot connect to the DHCP server and obtain an IP address Port Speed and Duplex In the Network menu Auto Negotiation mode is the default setting for initial startup Typically the IP Deskphone is connected to a network that supports Auto Negotiation and the IP Deskphone selects the best speed and duplex mode available There is no intervention required under normal operation Important Avaya recommends that Auto Negotiation mode is used on the network and the IP Deskphone Use Full Duplex mode only when the entire network is running in Full Duplex mode Otherwise a duplex mismatch results If the IP Deskphone is connected to a network configured for Full Duplex mode only the IP Deskphone cannot automatically negotiate the proper configuration Therefore in this instance to allow the I
217. hapter 11 Device Settings on the IP Deskphone with SIP Software 99 PN MS CEs A T A E R EAT han KIS GA KK PAR Aan he an esa aa 99 802 1x EAP Port Dased network access G0 as nanya 100 PN NN ee aa aa aa ae an Ka ba 101 Dance en mna 101 Ba sic cap naa ana na NN NN OR SSA RR RS PA Ta AN AN An 102 Ue dak nk Layar Ditore Pane aa INA 102 TEV aa BI BNN RR AN AR KELAS NS abbr BAN KA 102 PNG osn ana kem Kam aa NN RE AA TE RN AN 106 Non PN ae ka baka ab ap eed EAE 107 DET an na Sind cg dnd ag barca Pa NN GA Tn acing 107 PT RSH ssc vases sma anakan kaka 107 PENA ish bata BN NASA SAN NN SANA pasties NN NN Pa An aa 108 ENS PI ang UNS IPS ben pena aena EEEE 108 Kia POPE SOG MANA YA IA ani ea AA YEN Pa NN Pe AN Yen TN PA nan EAA nana 108 AR Forn PA aa NBL BA BN neecane came 108 Bana Yoke DOE aa ISA aaa UTARA Sana 109 peca MAN ken akan nap ea be an Mean ni an OA 109 YLAN FIST Ao na beban A aa eB emirate unten nail esas 109 el FU na aa na 110 6 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Media Priority Dibatas na bihan uan ND 110 DPS Nes aaah AA EN AA Na RENA 110 PS LA Nepina agak asa ain 110 Bata Prroni Oi ha ebi na apk sedated moon ak smpn mobi baikan 111 aa an 111 Bree To Po ANA E E cert BNN NN 112 Par spse ana TANG an Re RR ea uate A 112 keite BAR mn aa mb ama 112 na an na Ta an an Nan AN an Tara NN Dn PA 113 PONDU IP sa ccd eat dn mmk bahan saga 113 MAF Teen aa SAN RENA BINA LN SN NN Ba 113 Coni
218. he CTL section and downloads the CTL file 3 After the CTL file is downloaded the IP Deskphone validates the CTL file to ensure that the CTL file is signed by a trusted entity If the CTL file is validated correctly the CTL file is stored in the IP Deskphone memory SFS 228 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com Upgrade and rollback tasks Upgrade and rollback tasks The IP Deskphone loaded with secure software cannot downgrade to a previous insecure framework SIP configuration file 12xxSIP cfg PKCS12 Import The DEV_CERT section is added to 12xxSIP cfg to let the IP Deskphone import a PKCS 12 file The following is an example of the format of the DEV_CERT section DEV_CERT FILENAME p12 VERSION lt n gt PROFILE lt n gt profile index PURPOSE lt bit gt bitflag with all purposes it can be used for default is 1 ALL Figure 48 Example of DEV_CERT section e The pointed by the FILENAME attribute is substituted with the IP Deskphone MAC address before the IP Deskphone requests the PKCS 12 file If the IP Deskphone has multiple PKCS 1 2 files the administrator must add another ID beside This ID can be the profile index e The VERSION attribute determines if the file should be downloaded by comparing this VERSION with the VERSION stored in the corresponding device certificate profile e The PROFILE attribute poi
219. he SIP application 27 sendevent lt 0xmmm lt 0xnnn gt Simulates an UNIStim event 28 Icdparam Sets up LCD parameters for the IP Deskphone 29 audio lt hs hd hf off gt Loopbacks audio to handset headset Handsfree 30 display lt on off gt Turns all LCD and LED on or off 31 keypress lt on off gt Turns all key presses on or off 32 clearlog gt clearlog lt mngr_dest gt Clears content of the specified log file The input parameter specifies the type of logging manager e 0 default ECT log file e 1 SIP log file If the input parameter is incorrect the following notification appears gt clearlog incorrect type of manager lt x gt 33 removelog gt removelog lt mngr_dest gt Removes the specified log file The input parameter specifies the type of logging manager e 0 default ECR log file e 1 SIP log file If the input parameter is incorrect the following notification appears gt removelog incorrect type of manager lt x gt 34 reset2factory gt reset2factory Resets the IP Deskphone to the default setting See Activating Reset to Factory Setting using SSH PDT on page 283 308 SIP Software for Avaya 1200 Series IP Deskphones Administration Comments infodev avaya com November 2012 Device configuration file Device configuration file The following table describes the configuration comm
220. he certificate must contain the IP Addresses of the IP Deskphone The server certificate has a Subject Alternative Name field which contains the IPv4 and IPv6 IP addresses that correspond with the proxy For example subjectAltName IP 192 168 100 100subjectAltName IP 2001 0db8 0000 0000 0000 0000 1428 5 Tab 236 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com Important TCP TLS operation overview The IP Deskphone must have a device certificate loaded If the device certificate is not loaded the IP Deskphone fails to establish a TLS connection with the system IP Deskphone configuration The following table lists the various security parameters for the IP Deskphone Table 81 Provisioning parameters summary Parameter Purpose Default Allowed SERVER_TCP_PO RT1_ 4 SERVER TCP PO RT1 2 SERVER TCP PO RT2 1 SERVER TCP PO RT2 2 SERVER TCP PO RT3 1 SERVER TCP PO RT3 2 SERVER TCP PO RT4 1 SERVER TCP PO RT4 2 SERVER TCP PO RT5 1 SERVER TCP PO RT5 2 SERVER TLS POR T1_1 SERVER_TLS_POR T1_2 SERVER_TLS_POR T2_1 SERVER_TLS_POR T2_2 SERVER_TLS_POR T3_1 SERVER_TLS_POR T3_2 SERVER_TLS_POR T4_1 Configures the TCP and TLS ports used when connecting to the SIP domain TCP 5060 TLS 5061 Integer SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 237 Security 238
221. he input parameter specifies a type of logging manager 0 default ECR log file 1 SIP log file If the input parameter is incorrect the following notification appears gt prtlog incorrect type of manager lt x gt 2 clearLogFile Clears a content of the ECR log file 3 setLogLevel lt loglevel gt Configures log level where the loglevel is in the range 0 3 e If loglevel 0 logging disabled e If loglevel 1 logging only Critical errors e If loglevel 2 logging Critical and Major errors If loglevel gt 3 logging any type of errors 4 printLogLevel Prints log level 5 setRecoveryLevel lt reclevel gt Sets up recovery level where the reclevel is in the range 0 3 If the Auto Recovery option is ON the IP Deskphone behaves as follows SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com PDT commands Command Description e If reclevel 0 recovering disabled e If reclevel 1 recovering on only Critical errors e If reclevel 2 recovering on Critical and Major errors e If reclevel gt 3 recovering on any errors 6 printRecoveryLevel Prints recovery level 7 taskMonShow Prints a list of monitored tasks 8 j Prints all task information 9 ti lt taskName task id gt Prints task information 10 memshow level Shows m
222. hex digits of the MAC address By default the certificate request includes a Subject Common Name in the form of hostname domainname The SCEP configuration fields in each DCP provide more flexibility in the form and location of this name Device Certificate Authentication Considerations for SCEP An important aspect of the device certificate request is the format and location of the name that is requested for the device certificate The server presented with a device certificate by the IP Deskphone always confirms the authenticity of the certificate by verifying that the issuer of the device certificate is trusted by the server and that the signature on the device certificate is authentic by performing certificate chain validation A server also performs verification based on the name contained in the device certificate Therefore the name contained in the device certificate must be appropriate to the type of authentication that the server uses The Subject Common Name CN the full Subject Distinguised Name DN or the Subject Alternate Name SAN is used to determine if the entity has the necessary permissions For example if Microsoft IAS is used as the RADIUS server for EAP TLS authentication the CN in the certificate must be the User Principle Name UPN of a valid user registered in the 204 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com PKCS 12 download Active Directory con
223. high level sequence of procedures for validating a certificate using the Certificat Trust List is as follows 1 Create the CTL file including start date expire date and a list of certificates concatenated together in PEM format so that the entire file can be signed by a trusted entity A signed CTL file consists of the following e Validity fields NOT VALID BEFORE 23 11 2007 11 12 13 NOT VALID AFTER 25 10 2011 22 23 24 e Original unsigned file content e Digital signature The parts are appended together with the Validity periods first followed by the certificates and then by the digital signature The signature must be in the form of a PKCS7 detached signature of the file in PEM format A detached signature is a signature that does not embed the content that is signed The IP Deskphone does not accept unsigned CTL files After a CTL file is accepted the included certificates are added to the trusted certificate store of the IP Deskphone Important Do not insert additional characters between the Certificate and the Digital Signature Otherwise the validation fails Do not change any information from the original file content that was used to create the signature Otherwise the signature becomes invalid and you must create a new signature 2 The CTLis provisioned to the IP Deskphone in a secure way Avaya recommends that you use HTTPS as the secure method to download the CTL file to the IP Des
224. ice Quality Monitoring Alert interval report When an IP Deskphone with SIP Software detects that a voice quality metric has exceeded a threshold the IP Deskphone initiates a timer which sends a message to the server every 5 seconds When all voice quality metrics fall below the threshold values the IP Deskphone stops sending VQMON Publish messages with the report The alert interval report does not differ from the session interval reports or end of call reports 98 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com Chapter 11 Device Settings on the IP Deskphone with SIP Software Important An Avaya 1200 Series IP Deskphone with SIP Software displays different menus than an IP Deskphone with UNIStim software Introduction This chapter describes how to configure the Device Settings parameters on the IP Deskphone with SIP Software This includes items such as the IP address the subnet mask and the gateway IP address of the IP Deskphone The Device Settings parameters are listed below in the order they appear on the Device Settings menu of the IP Deskphone with SIP Software Read the section at the end of this chapter that explains how to provision the Device Settings parameters If you are familiar with the Device Settings parameters skip the last section in the chapter and proceed to the provisioning instructions e Enable 802 1x EAP e Device ID e Password e Enabl
225. ied based on firmware build and contract dates available from the IP Deskphone SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 255 Licensing Important IP Deskphone licensing information is located in the Keycode Retrieval System KRS User Guide You must register for access to KRS Accessing the Keycode Retrieval System The Keycode Retrieval System KRS User Guide provides important IP Deskphone licensing information You must register for access to KRS The ollowing section describes how to access the KRS User Guide Registering for access to KRS Go to http support avaya com krs Click Self Service Select Keycode Retrieval System Select GLOBAL LOGIN from the list for the login location that you would like to use for access to the Keycode Retrieval System A O N 5 Select IP CLIENTS from the list for the product whose keycodes you would like to access 6 When registration is validated go to http support avaya com krs and log in to KRS 7 To view the KRS User Guide select Product family gt Documentation gt Forms and User Guides gt KRS IP Clients User Guide_v2 ppt Licensing framework 256 The licensing framework contains the fundamental infrastructure required to deliver a token based licensing model that consists of a node locked based licensing server and a licensing client The licensing framework consists of the following components e License Server no
226. ignal Select either None SIP_PING or STUN to define the NAT traversal mode for SIP signaling Table 47 NAT Signal configuration NAT Traversal NAT signal None _ SIPPING oo STUN e NAT Media Select either None or STUN to define NAT traversal mode for signaling Table 48 NAT media configuration NAT STUN Media None STUN NAT TTL Enter the Time to Live TTL in seconds for the NAT traversal Table 49 NAT TTL configuration NAT TTL 000 e STUN S1 IP Enter an IP address for the STUN S1 IP device Table 50 STUN S1 IP configuration STUN S1 IP 00 00 00 00 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 123 Device Settings on the IP Deskphone with SIP Software e STUN S2 IP Enter an IP address for the STUN S2 IP device Table 51 STUN S2 IP configuration STUN S2 IP 00 00 00 00 124 SIP Software for Avaya 1200 Series IP Deskphones Administration Comments infodev avaya com November 2012 Chapter 12 Multiple Appearance Directory Number Single Call Arrangement The Multiple Appearance Directory Number MADN Single Call Arrangement feature operates differently depending on the type of Communication Server For instance the MADN feature operates differently on the Communication Server 2000 than the Communication Server 1000 For more infor
227. iled media negotiation occurs The IP Deskphone sends and Yes Yes receive this message in GLARE conditions 491 Request Pending 5xx Response Server failure responses 5xx Response Send Receive Comments The IP Deskphone can send this response when a request is 500 Internal Server received but the IP Deskphone Error Yes Yes software is not in a correct state to handle it When receiving this message the IP Deskphone displays an error for the user W No Yes See default handling Implemented 502 Bad Gateway No Yes See default handling 503 Service Unavailable yas vas 504 Gateway timeout No Yes See default handling 505 Version Not Yes Yes Supported 180 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com 6xx Response Global responses 6xx Response Global responses 6xx Response Send Receive Comments The IP Deskphone can send this response when the IGNORE setting is configured to 600 Busy Yes Yes NETWORK and the user chooses Everywhere l to ignore an incoming call When received this response falls through the default handling The IP Deskphone can send this 603 Decline Yes Yes response when the user declines an incoming call An optional reason can be supplied NOA Boas Not Exist No Yes See default handling Anywhere 606 Not Acceptable No Yes See def
228. iles are downloaded Otherwise new files with different names are added without erasing existing files This command is optional Note that there is a hard limit of 5 language files and 5 tone files that can be stored in the IP Deskphone When the limits are exceeded no new file can be accepted for download YES erases the existing language and tone files NO does not erase existing language and tone files e SRV USER NAME username If the protocol is FTP or HTTP this keyword specifies the user name to log on to the server e SRV USER PASS password If the protocol is FTP or HTTP this keyword specifies the password to log on to the server The downloading of these files is initiated when an IP Deskphone is powered on when an automatic check for updates is invoked or when you select Srvcs gt System gt Erase User Data Any of these actions causes the IP Deskphone to contact the provisioning server and attempt to read the Provisioning file A Soft Reset Srvcs gt System gt Reset Phone does not cause the IP Deskphone to retrieve the Provisioning file Setting the default language on the IP Deskphone to French To configure the default language on a new IP Deskphone or an IP Deskphone that has not been logged into by an end user include the following in the DEVICE_CONFIG and LANGUAGE sections of the 12xxSIP cfg configuration file DEVICE_CONFIG DOWNLOAD_MODE AUTO VERSION 000002 FILENAME DeviceConfig dat L
229. im aah 321 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 11 12 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Chapter 1 New in this release This document is new for SIP Release 4 0 This document contains administration information for the Avaya 1220 IP Deskphone and Avaya 1230 IP Deskphone Features SIP Release 4 0 introduces User interface and preference enhancements to the IP Deskphone to allow for better usability and new functionality The following is a list of features that have been modified or added e Menu auto back out time e Inbox and outbox navigation modifications e Customizable banner for login e Phone Information Details screen e Speed Dial List e Busy Lamp Field To provision User interface and preferences enhancements see Device configuration commands on page 43 For more information about SIP Release 4 0 features see the following sections Multiple Appearance Directory Number SIP Release 4 0 introduces support for Multiple Appearance Directory Number MADN for Communication Server 1000 For more information see Multiple Appearance Directory Number Single Call Arrangement on page 125 Security SIP Software Release 4 0 introduces many security features for the IP Deskphone including the presence of a security icon padlock that appears on the screen of the IP Deskphone to indicate that the media path of a call is encrypted Additio
230. ing PVAMON collecting server YES enables VQMON NO disables VOMON NO is the default e VAMON PUBLISH IP xxx xxx xxx xxx is used to configure the IP address of the PVQMON server that collects voice quality monitoring metrics from the publish message This IP address is used only within the report e LISTENING_R_ENABLE YES NO is used to enable or disable the alerts based on the Listening R Minor and Major Thresholds The default value is vocoder dependent using a scale from 1 lowest quality to 100 highest quality Currently default values are used based on VOCODER on a per call basis as summarized below YES enables the sending of the alert report based on the Listening R Value NO disables the sending of the alert report based on the Listening R Value VOCODER_G711_ULAW LISTENING_R_WARN 80 VOCODER_G711_ULAWPLP LISTENING_R_EXCE 70 VOCODER_G723 LISTENING_R_WARN 60 VOCODER_FLAG_G723_RATE_53 LISTENING_R_EXCE 50 VOCODER_FLAG_G723_RATE_63 VOCODER_G729 LISTENING_R_WARN 70 default if not VOCODER_PCM8 configured and unknown type vgmonVocoderTypeUnknown LISTENING R EXCE 60 68 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com VAMon configuration commands e LISTENING R WARN xx is the threshold to send a report on Listening R less than xx The default value is 70 Using 0 resets it to default based on
231. ins a user record with the specified user name and password e The IP Deskphone must have these values for automatic REGISTER of the emergency user if you choose this way of implementation e You must add specified variables to the IP Deskphone config file Adding an emergency number e You must specify an emergency number for emergency calls to define the numbers that you can use for an emergency call that does not require logging on trigger emergency functionalities such as the inability of an emergency call originator to hold or hang up the call after the call is established e You can only dial these numbers if there is no user log on or the IP Deskphone is blocked e You must add the emergency number to the dialing plan The emergency flag is mandatory For more information on the format for dialing plan rules see Dialing plan configuration on page 162 Configuring Layer 2 switch of the DHCP server to provide the IP Deskphone with location information e You must configure the Layer 2 switch or DHCP server to provide the IP Deskphone with location information e You must provide the IP Deskphone with location information because the IP Deskphone sends it to the PSAP when making an emergency call e You must configure the Layer 2 switch or DHCP server Network Element Domain list configuration and proxy set up e You must properly configure the domain list and the active proxy must be correct valid a
232. ion The IP Deskphone must be plugged into a 10 100 BaseT Ethernet jack Severe damage occurs if this IP Deskphone is plugged into an ISDN connection 4 Ensure that the location meets the network requirements e a DNS server and a DHCP server with DHCP relay agents installed configured and running Using DHCP and DNS servers with CS 2000 network is recommended but not mandatory e An Ethernet connection to a network with an appropriate SIP proxy server 30 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com Preinstallation e One of the following file servers used as a Provisioning server TFTP server FTP server HTTP server Only a TFTP server can be used for an initial UNIStim to SIP Software conversion An IP Deskphone with SIP Software can operate with a TFTP FTP or HTTP file server SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 31 Before installation 32 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com Chapter 6 Configure the provisioning server Important If you have UNIStim software on your IP Deskphone the software must be converted from UNIStim to SIP before you proceed with the following instructions See the chapter Upgrade and convert the IP Deskphone software on page 85 for instructions on how to convert the software on an IP Deskphone from UNIStim to
233. ion is established Yes only if TLS connection is established No if fall back to TCP or UDP occurs None unsupported Unsupported Unsupported SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 243 Security Unsupported configurations cannot be saved If the configurations are unsupported the IP Deskphone displays an error message The following is an example of an error message for unsupported configurations Unsupported UDP TLSUnsupported No protocols enabled Registration behavior based on configuration settings The following table describes the behavior of the IP Deskphone when the IP Deskphone is configured to communicate with a server using specific protocols Table 83 Registration results based on configuration Configura tion Description Expected result Possible results IP Deskphon e UDP TCP Server UDP TCP TLS The IP Deskphone allows protocols enabled for communication with the server The IP Deskphone establishes a connection to the server using TCP If the server does not accept incoming requests on TCP it takes approximately thirty seconds for the initial connection attempt to fail and then the IP Deskphone attempts to contact the server using UDP If this connection also fails the IP Deskphone waits a configured period of time before attempting to reconnect IP Deskphon e UDP Server UD
234. ioning W Downloadable Ringtones Vllmage Screensaver Background Image W Language Support Standard fonts JAudio Codec G 711 JAudio Codec G 729A AB Expansion Module Support Come Ke tema basa Figure 61 Licensable Features 262 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com Node locked license mode Node locked license mode In the node locked license mode the IP Deskphone uses a license file to acquire the required tokens needed to activate the features There are two types of tokens time based tokens and standard tokens Time based token The following figure is an example of a node locked time based token In this example the embedded server on the IP Deskphone contains 5 tokens and the IP Deskphone is enabled for Advanced Feature Set and connected to a non Avaya server License Tokens License mode Node locked License status Active Token type Time based Tokens requested 2 Tokens acquired 2 Tokens remaining 3 Token expiry 2009 12 31 Figure 62 Node locked license mode License information for time based token connected to non Avaya Server The following figure is an example of a node locked time based token In this example the embedded server on the IP Deskphone contains 5 tokens and the IP Deskphone is enabled for Advanced Feature Set and connected to an Avaya server SIP Software for Avaya 1200 Series IP Deskphone
235. ions prompt appears VAL MANUAL B If the resource file is not signed and if there are no customer certificates then enter Finger Print Value and select Accept option manually DWNLD_CFG_SIGNING defines if configuration files 12xxSIP cfg are forced to sign if a customer certificate installed This parameter does not come to effect if the customer certificates are installed The default parameter value is NO The following are the acceptable values for this parameter NO If there is a customer certificate installed the downloaded file is automatically accepted without authentication YES If there is a customer certificate installed the downloaded file must be signed and fully authenticated QoS and ToS commands e AVAYA AUTOMATIC oS YES NO provides a better treatment for signaling and media packets after you deploy the IP Deskphones with the Avaya switches All the devices use private Differentiated Services Code Point DSCP values to give better treatment to the traffic coming from peer Avaya devices YES the IP Deskphone uses private DSCP values unless overridden NO the IP Deskphone uses either one of the configured DSCP values or the system default values DSCP_CONTROL x is a value entered in decimal format between 1 and 63 If the value is 1 the DSCP value is picked up by the Service Package The default value is 40 X a value from 1 to 63 indicating the DSCP value
236. ious network elements such as proxy servers and provisioning servers For the IP Deskphone to trust any network element the certificate of the IP Deskphone must be added to the CTL The use of CTL is optional If CTL is not installed on the IP Deskphone the authentication of the network element reverts back to the default which is to authenticate the certificate chain to a root certificate trusted by the IP Deskphone A file is signed by appending a digital signature which is created using a Signing Certificate The Signing Certificate must either be directly issued by a CA root certificate installed on the IP Deskphone or there must be a certificate chain that can be followed which ends with a CA root certificate installed on the IP Deskphone In either case the IP Deskphone must have a trust anchor which can verify the authenticity of the Signing Certificate SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 207 Certificate based authentication The file Signing Certificate requires the following minimum attributes e Version 3 e Key usage Digital Signature e Extended key usage Code signing and secure email e Key 1024 or 2048 bits In addition the Signing Certificate cannot be a self signed root certificate and must have a valid Subject Key Identifier and an Authority Key Identifier which uniquely identifies the issuing certificates Validating a certificate using the Certificate Trust List The
237. iptor is provided for a codec in the Device Configuration file it appears after the codec name The Audio Codec Ordering screen allows the user to modify the order of preference of the codecs To change the list of available codecs you must perform an update through Device Configuration The IP Deskphone creates the ordered list from the list of codecs in the Device Configuration file The user can reorder the list using the 190 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com Codecs preferences on the IP Deskphone Preferences menu On subsequent Device Configuration updates at start time or other updates the ordered codec list of the user is synchronized with the list in the Device Configuration file This synchronization makes both lists equal If the user creates an order that is different from the one in the Device Configuration file the IP Deskphone appends it to the end of the list Codecs preferences on the IP Deskphone The user cannot modify the text descriptors through the IP Deskphone the text descriptors can only be read by the user After the system loads the Device Configuration file the user preference selections are synchronized with the system codecs specified in the Device Configuration file This ensures that the codecs available to the user are always set according to user preferences If the user modifies the order through the IP Deskphone then the user defi
238. is encrypted but due to transmission of crypto parameters in clear text the media cannot be considered secure No UDP TCP SRTP Only SIP is unsecured media is encrypted but due to transmission of crypto parameters in clear text the media cannot be considered secure No TLS no SRTP SIP is secured media is unencrypted No TLS Best effort SIP is unsecured media is encrypted only if both end Yes No depending on negotiation points agree on use of SRTP TLS SRTP Only SIP is secured media is Yes encrypted If both end points do not agree on the use of SRTP the connection fails The security icon indicates the security status of a call and is useful for best effort environments where there is a possibility of an unsecured call or where TLS is not used to communicate with the proxy Last successful or unsuccessful logon You can configure the IP Deskphone to provide the user with logon feedback regarding the last successful logon or the last unsuccessful logon and provide the local time at which logon feedback was logged assuming that the IP Deskphone has the correct time configured The time is correct when the IP Deskphone successfully retrieves the correct time during a successful logon process or through the use of SNTP The display of a logon success and failure notification is local only to the IP Deskphone being used and displays the last time that a user su
239. is no mechanism for SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 221 Certificate based authentication getting a user name and password on the IP Deskphone in a secure no touch manner the IP Deskphone must be deployed to a secure network where the TFTP download of insecure files is not transmitted over an insecure network Mutual Authentication A device certificate and server certificate are required to establish TLS connection between the IP Deskphone and the provisioning server The server certificate must be signed by a certificate authority The IP Deskphone uses the server certificate to validate the identity of the provisioning server that the IP Deskphone is connected to the provisioning server uses the device certificate to validate the identify of the IP Deskphone The IP Deskphone must be preloaded with the root certificate used in signing the server certificate The root certificate is downloaded to the IP Deskphone by connecting to a provisioning server through EAP MD5 and using one of the insecure protocols supported by the IP Deskphone such as HTTP TFTP or FTP EAP MD5 ensures that the connection between the IP Deskphone and the provisioning server is secure The administrator can use the existing device certificates such as EAP TLS or SIP TLS device certificate instead of having a special device certificate for HTTPS to establish mutual authentication For details about device certificate ins
240. is not present AUTO mode is used as the default AUTO This mode compares the version of the module from the VERSION field and the version of the module version stored in the FLASH memory of the IP Deskphone The file download is initiated only if the version specified is higher than the current SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 37 Configure the provisioning server version stored in the IP Deskphone If the version is not applicable as in the case of language files the date of the file must be used for the decision A Caution The version number stored in the FLASH is permanent until a higher number is downloaded from the Provisioning file or you select Srvcs gt System gt Erase User Data on the IP Deskphone FORCED This mode forces the software download process FORCED can be used for software downgrade procedures Note In FORCED or AUTO DOWNLOAD_ MODE the version number is overwritten with each software download FILENAME filename specifies the file name to be downloaded for this section For the language and tone section the use of multiple filenames is allowed Optional keywords in the Provisioning file are PROMPT YES NO used to indicate if the IP Deskphone should prompt the user for an update before the operation is performed This command is optional with the default configured as NO YES enables the prompt NO disables the prompt e PROT
241. is process starts with defining a DCP for each device certificate that must be installed on the IP Deskphone See Device certificate profiles on page 198 The two methods used to install a device certificate on the IP Deskphone are e SCEP e PKCS 12 download SCEP is a protocol that allows the IP Deskphone to send a device certificate request to a CA server based on a locally generated private key to provide more security for the private key because the private key is never transmitted even in an encrypted form See SCEP on page 203 PKCS 12 is an industry standard for exchanging certificate and private keys A device certificatd downloaded to the IP Deskphone in a PKCS 1 2 file contains the complete certificate including the private key of the device certificate which is generated offline by a Certificate Authority CA The PKCS 12 file is encrypted using password at the time of generation to protect the private key See PKCS 12 download on page 205 For more information on defining a device certificate profile see Device certificate profiles on page 198 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 197 Certificate based authentication Device certificate profiles You can determine the method used to install a device certificate on the IP Deskphone Each device certificate installed on the IP Deskphone is attached to a Device Certificate Profile DCP The configuration of the profiles allows
242. it map section sample 75 Dialing plan file on the provisioning server 72 Dialing plan sample oooooooW Woo 72 dialing plan variable definitions sample 75 Disable PO POM sn bian mn aka 110 Disable PC Port Configuration oooo 114 Distinctive ringing feature 167 DNS configuration oooooooWoWoo 114 DNSAP cendie a n i A 108 Downloadable WAV files oooooooooWoo 78 Downloading SIP Software from the Avaya Web site 91 Downloading the SIP software to the provisioning server E A E T E 34 Downloading UNIStim software through TFTP on bootup E E E E E E 89 DREJEX ririnui alan midea ana 76 DRegex TUES Dekan nana menta aan 76 DUDIOX bani denn sist tenan ame mann singa 112 E EAP configuration oooooooocc co 114 Emergency call location information 161 November 2012 321 Emergency calls Overview ooooocoWoo 161 Emergency service dialing plan configuration 162 Emergency Services ooooooooo Wooccc 161 Ethernet port mode configuration 114 F Feature configuration commands o 45 Feature dependencies and restrictions 126 G ALG WAY Sandang ta maan N E ana en nana 108 Identify the current version of UNIStim Software 87 lgnore GARP keiisan sesar emban senen beban kana 112 Installation OVETVIEW oWooooccma 25 Installing the
243. kphone 208 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com Validating a certificate using the Certificate Trust List 3 The IP Deskphone checks the validity periods as follows e Not Valid Before Not used e Not Valid After The IP Deskphone checks this when The CTL file is downloaded Every 24 hours When a remote certificate is presented to the IP Deskphone The CTLis expired the CTL is deleted and an event is logged in the security log 4 After the IP Deskphone starts a TLS channel with a server EAP or TLS and receives a server certificate the IP Deskphone validates the certificate by checking the availability of the certificate in the CTL and to decide whether to trust the certificate or not If the server certificate is not in the CTL the server certificate is rejected and a TLS channel is not established The administrator has to ensure that the CTL is up to date If a new CTL is downloaded to the IP Deskphone the old CTL file is overwritten by the new one The IP Deskphone can trust up to ten server certificates in the CTL file The following is an example of a CTL file NOT_VALID_BEFORE 23 11 2007 11 12 13 NOT_VALID_AFTER 25 10 2011 22 23 24 BEGIN CERTIFICATE ff the content of the certificate goes here END CERTIFICATE BEGIN PKCS7 the content of the digital signature goes here Events related CTL
244. l accounts starting with the primary account Line keys Each registered user is associated to a separate line key Each line key displays the name of the registered account and some basic state information for the account The primary account is associated to the first bottom right line key of the IP Deskphone If you are using a secondary account the order of the next available line key is from bottom to top and right to left on the IP Deskphone followed by the keys on the Expansion Module from bottom to top and right to left You can select a different available line key for secondary accounts during the logon process The following figure is an example of the IP Deskphone with and Expansion Module and multiple accounts 132 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com Making a call IG Friend Friend3 amp 4 missed calls View Serves Msgs Prefs Ss ee fll ees fy Friend2 9 JUWULULUUUUUUUUUUU Figure 17 IP Deskphone with Expansion Module and multiple accounts Pressing a line key brings up a dialing prompt initiates a call to a preselected target or answers an incoming call See Making a call on page 133 At select account prompts such as the Logout screen or User Settings screen pressing a line key highlights the corresponding account See Account selection on page 143 The icon for each line key reflects the state of the account associate
245. l call access code 61 61x 10 61x 10 4 amp amp sip n user phone DIGITMAP Public international call access code 6011 6011x 7 15 6011x 7 15 amp amp sip n user phone Figure 6 Sample dialing plan 74 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com Dialing function description Dialing function description Dialing plan As most IP Deskphone users are used to dialing digits to indicate the address of the destination there is a need to specify the rule by which digits are transformed into a URI The IP Deskphone with SIP Software dialing plan contains two sections delimited by two percent signs 4 declarations section user pre define variables and parameters section separator digit maps list of digit maps Figure 7 Sample dialing plan declarations section In the declaration section the administrator can define the variables The variables must start with a dollar sign followed by a number or a character such as 1 or a There are two variables that are reserved by system They are as follows used for the collected digits if they match the pattern t default timer There must be a domain name defined and the domain name can be represented by any variable
246. l missed entries The default value is NO YES configures missed calls notification mode NO missed calls notification mode is not configured This configuration value only affects users when a user profile is first created It does not affect a user profile which already exists A user can modify the feature parameter by using the Preferences menu on the IP Deskphone and then selecting the Feature Options gt Missed Call Notification menu item LOGIN BANNER ENABLE YES NO is used to enable or disable the customizable login banner If configured as enable the flag causes the login of the primary user to display the provisioned banner text as part of the login process The banner text file is a separate file downloaded by provisioning The banner text file is specified much like the current dialing plan is specified file name listed in 12xxSIP cfg under section LOGIN_BANNER and is downloaded when enabled or disabled To be accepted the file must contain at least one byte and must be no bigger than 2048 bytes The encoding of the file must be UTF 8 or compatible with UTF 8 to ensure that all the characters are displayed properly The values are Y and N The default value is N e SECURE UI ENABLE YES NO is used to disable access to the IP Deskphone Information details screen and the context sensitive soft key that invokes it The default value is NO YES disables access to the IP Deskphone Information de
247. le FW DOWNLOAD_MODE FORCED VERSION 0625C23 FILENAME 0625C23 bin This configuration file forces the software download of 062AC5L bin 3 Download and copy the software to the TFTP server directory To download the UNIStim software for the IP Deskphone from the Avaya Web site a Go to http www avaya com support b Log on to the Avaya Web site with a valid Avaya User ID and Password The Support page appears c Enter the IP Deskphone type in the Knowledge and Solution Engine box d Select SOFTWARE in the ALL TYPES scroll down menu SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 89 Upgrade and convert the IP Deskphone software e Press the gray arrow at the end of the Knowledge and Solution Engine box to obtain the Search Results f From Search Results select the appropriate version of the UNIStim software for the IP Deskphone for example IP Phone 1230 Release 062AC5L g Place the selected software in the correct directory on the provisioning server 4 In the IP Deskphone Network Configuration menu change the TFTP server address and enter the correct TFTP server address This can be the provisioning server as defined in the chapter Configure the provisioning server on page 33 5 Select the Apply amp Reset context sensitive soft key to save the configurations and reset the IP Deskphone The IP Deskphone downloads the software file The display shows FW
248. ling for three party conferences YES enables local IP Deskphone based three way calling for three party conferences YES is the default NO disables local IP Deskphone based three way calling e DISABLE_PRIVACY_UI YES NO is a flag to disable the privacy setting in Ul menus Disabling the privacy setting in Ul menus disables the user s ability to configure privacy options NO is the default YES disables the privacy setting in the UI menus NO enables the privacy setting in the Ul menus NO is the default e DISABLE OCT ENDDIAL YES NO is a flag used to configure the pound key The default setting is YES YES the pound key initiates dialing when pressed after a phone number is entered SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 55 Configure the provisioning server NO the pound key functions as any other digit or character on the dial pad typically used in networks that use vertical service codes or access codes e FORCE OCT ENDDIAL YES NO is a flag used to override attempts to change the function of the pound key on the Graphical User Interface GUI The default setting is NO YES overrides attempts to change the function of the pound key on the GUI NO does not override a change of the function of the pound key on the GUI e SNTP ENABLE YES NO allows the IP Deskphone to obtain the time and date from an NT
249. lly redirects all calls to the selected account to the address that you specify The target address must be reachable from the domain of the account Other accounts can still receive calls The line key label periodically indicates that Call Forward mode is active e If you select a single account that does not have Call Forward or DND active on it the IP Deskphone prompts you to specify a forwarding target and the mode you select is then enabled If DND is already active a message appears indicating that Call Forward cannot be activated If Call Forward is already active a message appears asking you if you want to deactivate Call Forward 140 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com Presence If you select the forward all option all accounts are in Call Forward mode using the provided target and DND is deactivated for all accounts If accounts are already in Call Forward mode for a different target the accounts are updated to use the new target e If you select the forward none option the Call Forward feature is deactivated for all accounts for which the Call Forward feature is currently active After you press a single account Call Forward programmed key e If the account is already forwarding calls to the programmed target call forwarding is deactivated e If the account is not forwarding calls to the programmed target the account is set to forward calls t
250. main Name configuration parameters The Hostname and Domain Name parameters are part of the overall IP Deskphone configuration and are not configurable within each DCP If AutoCN is configured as 1 True then the CN is constructed as Hostname Domainname If AutoCN is configured as 0 False then the CN is configured as the value of the CN parameter in the DCP e Purpose The Purpose attribute uses bit masks to identify what features a particular device certificate is used for Two bytes allows for any combination of up to 16 uses For SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 201 Certificate based authentication example a certificate that is used for EAP TLS DTLS and SCR has the purpose value of 97 1 32 64 The following table defines the values of the device certificate profile purposes Table 69 Device certificate profile purpose definitions Application purpose of Value hexidecimal Value usage EAP TLS 0x0001 1 SIP TLS 0x0002 2 HTTPS 0x0004 4 LICENSING 0x0080 128 ALL Oxffff 1 The default configurations for DCP 1 allow DCP 1 to be active and to use SCEP to retrieve a device certificate that can be shared among all applications purpose is ALL All remaining profiles are configured for PKCS 12 and are inactive by default The default configurations are compatible with UNIStim 4 software SIP 3 0 supports two profiles SCEP and PKCS12 To con
251. mary account Calls that are on accounts that cannot access the server cannot be joined After you create an ad hoc conference you can join additional calls into the same conference You cannot create more than one ad hoc conference at a time You can join any two calls with the 3 way call feature regardless of the account The service package of the account to which a call is associated determines which operations such as 134 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com Instant messages Call Park are available on that call After you establish a 3 way call the join functionality becomes unavailable until the 3 way call is terminated The following figure is an example of the IP Deskphone with one call IG Friend User2 lai useri S D Ln2 User2 0147 1 54pm To Remote User remote domain com From User2 Action Serves Audio EE ee ee Figure 18 Example of the IP Deskphone with one call The following figure is an example of the IP Deskphone with multiple calls C Friend User2 ai Use yi User 01417 1 54pm Remote User remote dom Mera remote 2 remote2 domai Action Serves Switch Join ea OSes Se 0 ce Figure 19 Example of the IP Deskphone with multiple calls Instant messages You can only receive or send instant messages from the primary account Incoming messages for secondary accounts are rejected are not displayed o
252. mation about the MADN feature and how it operates on the communication servers see the following sections Communication Server 2000 and Communication Server 2100 The MADN feature allows a Directory Number DN to appear on more than one IP Deskphone with SIP Software The MADN with Single Call Arrangement SCA feature allows multiple IP Deskphones to appear as a single line to a caller Any one of the IP Deskphone phones in a group with MADN can initiate or answer a call but only one call can be active at any given time Any other user in the group can join the active call by picking up the handset of the IP Deskphone with SIP Software With the MADN SCA feature configured on multiple phones of different registered SIP users the phones share one single DN An incoming call to this DN causes all the phones in the group to ring Any user of an IP Deskphone with the MADN SCA feature can put a call on hold or can prevent others from joining in the active call If a user s group is active as seen by line icon being off hook and the user picks up the handset the user is automatically joined to an ongoing MADN call unless the server restricts this feature for privacy or other factors Vertical services Vertical services are CS 2000 and CS 2100 features that can be activated or deactivated by dialing a defined code for example Privacy Even though no more than one active session can be established for the MADN SCA group members o
253. mber 2012 193 Certificate based authentication The supplicant can be authenticated to an authentication server using one of these EAP methods EAP MD5 EAP PEAP EAP TLS Device certificate management The administrator can install a device certificate on the IP Deskphone by using SCEP or PKCS 12 import file The IP Deskphone can verify the imported device certificate by checking the availability of the IP Deskphone against the Certificate Trust List CTL stored in the IP Deskphone CTL is a predefined list of trusted certificates including CAs intermediate CAs and server certificates which the IP Deskphone views as trust anchors The administrator can also view and delete a certificate on the IP Deskphone e Provisioning configuration file The provisioning configuration file such as 12xxSIP cfg and all other configuration files referred by 12xxSIP cfg specifies software and resource files that are downloaded to the IP Deskphone from a provisioning server by using the secure provisioning method HTTPS e Security and error logs The administrator can view security and error logs that occurred during the operation of the IP Deskphone This feature is accessed through the Diagnostics screen e Security policy file updates The security policy file defines a set of rules to determine the required actions taken by the IP Deskphone Certificates overview 194 Certificates bind an identity to a pair of electronic keys tha
254. mentation provided by Avaya Avaya is not responsible for the accuracy of any information statement or content provided on these sites and does not necessarily endorse the products services or information described or offered within them Avaya does not guarantee that these links will work all the time and has no control over the availability of the linked pages Warranty Avaya provides a limited warranty on its hardware and Software Product s Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this Product while under warranty is available to Avaya customers and other parties through the Avaya Support website http support avaya com Please note that if you acquired the Product s from an authorized Avaya reseller outside of the United States and Canada the warranty is provided to you by said Avaya reseller and not by Avaya Software means computer programs in object code provided by Avaya or an Avaya Channel Partner whether as stand alone products or pre installed on hardware products and any upgrades updates bug fixes or modified versions thereto Licenses THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE HTTP SUPPORT AVAYA COM LICENSEINFO ARE APPLICABLE TO ANYONE WHO DOWNLOADS USES AND OR INSTALLS AVAYA SOFTWARE PURCHASED FROM AVAYA INC ANY AVAYA AFFILIATE OR AN AUTHORIZED
255. ments infodev avaya com November 2012 Device certificate profiles Name Type Value s Default PKCS 12 Description Required with this index is not used regardless of the Source value Purpose Int Bit flags 1 ALL Y Covers all feature usages plus special cases for All 1 Delete Int 0 No 0 Y Used to force a 1 Yes device certificate to be deleted Automatically resets to 0 after a certificate is deleted CAServerNam String AdminCA1 N AdminCA1 is a e default for backward compatibility with previous UNIStim versions HostnameOve String a N Override rride hostname for this certificate only only for SCEP The default is empty because the default is not used Renew Int 1 Never 30 N Number of days 0 Immediate remaining to gt 0 Days request a new device certificate Z AutoCN Bool 0 Manual Auto means that 1 Auto the common name CN is automatically populated with the UPN as in UNIStim 3 for example hostname dom ainname This is provided for SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 199 Certificate based authentication 200 Name Type Value s Default PKCS 12 Required Description backward compatibility CN String Common Name String Organization OU String Organizational Unit S String Province State C
256. minimum value that the originating endpoints accept for the session timer duration in units of delta seconds When present in a 422 response the Min SE header indicates the minimum session value the terminating endpoint accepts When present in a request or response the value of the Min SE header is 90 seconds or more If the Min SE header is not present the default value is 90 seconds It is a configurable parameter SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 157 Session Timer Service Provisioning The IP Deskphone uses the configuration parameters for the Session Timer Service to indicate if the Session Timer Service is available and to configure the duration of the session timer The following table describes the five configuration parameters in the device configuration file for Session Timer Service Table 59 Session Timer Service configuration parameters Parameter name Description Default value SESSION_TIMER_ENABLE Indicates if the session timer Yes service is enabled or disabled If configured as Yes the Session Timer Service for the IP Deskphone is enabled and the behavior of the IP Deskphone complies with RFC4028 If configured as No the Session Timer Service is disabled SESSION TIMER DEFAULT SE Indicates the default session 1800 expiration in seconds The Session Expires header in a request informs the terminating endpoint and proxies of the Session Expires interval value
257. ministration November 2012 247 Security SRTP Parameter name Default value Description Boundaries waits for the next registration retry attempt This value measured in seconds is the maximum value that the IP Deskphone waits in between retry attempts Secure Real time Transport Protocol SRTP encrypts the Real time Transport Protocol RTP traffic between two end points to achieve full security for the media path Security Descriptions for the Session Description Protocol SDESC RFC4586 defines a mechanism to transmit the necessary cryptographic parameters between two end points SRTP is initiated when Secure Real time Transport Control Protocol SRTCP allows both sides of a conversation to agree on the keys you can use to encrypt or decrypt the messages that are transmitted Media security SRTP 248 Secure RTP SRTP encrypts the media path between two end points After both end points agree on the necessary parameters to encrypt and decrypt audio packets the voice path between them is established SRTP is configured on the IP Deskphone to provide multiple levels of protection The following table highlights the two cipher suites that are used and their related parameters Table 85 SRTP properties Parameter AES CM 128 HMAC_ AES CM 128 HMAC_SHA1_32 SHA1_80 Master key 128 bits 128 bits length Master salt 112 bits 112 bits length SRTP 2 48 packets 2 48
258. ministration screen Context sensitive soft key Action Select Selects the required option Back Returns you to the Diagnostics menu SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 211 Certificate based authentication Trusted Certificates screen The Trusted Certificates screen displays a list of subject Common Name CN of the trusted certificates as shown in the following figure Figure 33 Trusted Certificates screen The following table describes the function of the Context sensitive soft keys for the Trusted Certificates screen Table 73 Context sensitive soft keys for the Trusted Certificates screen Context sensitive soft key Action View Displays the information of the selected Trusted Certificate which includes the following Common Name CN e Serial Number SN e Expiry Date e Certificate Status such as OK or Expired Back Returns you to the previous screen 212 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com HOU CN vwarnw someserverl com SN 56 B2 10 24 DD FO FE Expiry 3282010 Status OK Delete i 2 a Figure 34 Trusted Certificates details Device Certificates screen The administrator can delete the certificate in the Detailed Mode by using the Delete Context sensitive soft key Deletion does not happen automatically the IP Deskphone di
259. mpatibility with SIP Firmware Release 1 X the Device Configuration file supports the DEF_AUDIO_QUALITY parameter as long as no codec is allowed using the new parameter AUDIO CODECN in which case the DEF_AUDIO_QUALITY parameter is ignored and has no effect Specifying the DEF_AUDIO_QUALITY as High or Medium has the same effect as omitting the parameter all together and without specifying codec through the new parameters If set to Low then the list of default codecs is reversed before being sent in the SDP negotiations When you do not provide a text description in the Device Configuration file the application uses the default text description from the language file The AUDIO_CODECN parameters specifies the order of preference for audio codecs If there are no valid entries provided then the parameter uses the default list of codecs If you enter a codec that is not recognized by the IP Deskphone then the parameter considers the codec as a blank entry To remove a codec from the list you must first blank the entry or change it to an invalid codec name in the Device Configuration file Codec preference selection on the IP Deskphone The Audio Quality Settings screen on the IP Deskphone allows the user to select an exact codec by name This grants the user full control over the audio settings used for inbound and outbound calls The list of codecs is populated with the names of the codecs provided during Device Configuration If a text descr
260. n User Service Real time Control Protocol RTP Control Protocol Extended Reports Real time Transfer Protocol Subject Alternate Name Single Call Arrangement Shared Call Appearance Simple Certificate Enrollment Protocol Session Description Protocol Security File System SIP for Instant Messaging and Presence Leveraging Extensions Session Initiation Protocol Special Key Sequence Simple Mail Transfer Protocol Simple Object Access Protocol Simple Traversal of UDP through NAT devices Transport Control Protocol Trivial File Transport Protocol Transport Level Security Acronyms SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 21 Introduction to this guide TPS Terminal Proxy Server TTL Time to live UDP User Datagram Protocol UFTP UNIStim File Transfer Protocol Ul User Interface UNIStim Unified Network IP Stimulus Protocol VoIP Voice over IP VLAN ID Virtual Local Area Network Identification VLAN IP Virtual Local Area Network Internet Protocol VQMon Voice Quality Monitoring Related publications Other publications related to the SIP Software for Avaya 1200 Series IP Deskphones administration include the following e Avaya 1220 IP Deskphone with SIP Software User Guide NN43170 101 e Avaya 1230 IP Deskphone with SIP Software User Guide NN43170 102 e Avaya 1200 Series Expansion Module SIP Software User Guide NN43170 103 e Avaya 1200 Series IP Deskphones product b
261. n the IP Deskphone b Select Services gt System gt Check For Updates on the IP Deskphone c Allow for an automatic check for updates to occur See AUTO UPDATE under Feature configuration commands on page 45 Any of these actions causes the IP Deskphone to contact the provisioning server and attempt to read the Provisioning file A Soft Reset Srvcs gt System gt Reset Phone does not cause the IP Deskphone to retrieve the Provisioning file and therefore does not cause a software upgrade Upgrade to the minimum UNIStim Software The Avaya 1200 Series IP Deskphone can be ordered with UNIStim software installed or with SIP Software installed You can convert the software on an IP Deskphone from UNIStim to 86 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com Upgrade to the minimum UNIStim Software SIP To successfully convert the software from UNIStim to SIP the UNIStim software version on your IP Deskphone must be 062AC5L or higher Identify the current version of UNIStim software For a new Avaya 1200 Series IP Deskphone follow this procedure to determine the version number of the UNIStim software on an IP Deskphone For an IP Deskphone already in use follow Checking the UNIStim software version on a new IP Deskphone on page 87 to determine the version number of UNIStim software on an IP Deskphone Checking the UNIStim software version on a new IP Deskphon
262. n the same config file SIP DOMAIN1 SIP DOMAIN2 SIP DOMAIN3 SIP DOMAIN4 SIP DOMAIN5 If E911 PROXY does not match the value defined by these five variables or the variable E911 PROXY is not defined the value of SIP_DOMAIN1 is used as the emergency proxy e E911 PASSWORD is the password for the emergency username that is used for making an emergency call that does not reguire login The proxy must be configured with the same password otherwise the emergency call fails e E911 TXLOC is the variable that describes location information that must be sent with the REGISTER SIP message or with the INVITE SIP message MENU AUTO BACKOUT is a menu auto back out time preference configuration used to configure the auto back out time on newly created profiles not for profiles that already exist The values in seconds are 0 15 30 60 120 300 600 The default value is 30 Example MENU_AUTO_BACKOUT 15 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com Feature configuration commands Note There are some application screens that do not time out Some menus such as the administration menus require the user to press the Back or Quit key to exit the screen e AUTOCLEAR NEWCALL MSG YES NO is used to configure the missed calls notification mode Y means that the notification is cleared as soon as the inbox is entered without needing to visit al
263. n the screen and are not added to the instant message logs Menu features The menus displayed on the IP Deskphone are customized to match the service package of the active account that is accessing the menu Menus are accessed from the Idle screen when the primary account is active For example you can only use the Retrve Context sensitive soft key to retrieve a parked call if call parking is allowed by the service package of the primary user Similarly accessing the Address Book through the Directory hard key displays the Address Book of the primary account However accessing the address book in select mode for SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 135 Multiuser example while dialing or selecting an item for a speed dial key accesses the address book of the user account that is in use on the address input screen Modifying settings Preferences such as Voice Mail and IM settings are available for each account The main Preferences menu includes an User Settings entry If you select User Settings you are prompted to select a registered account After you select a registered account a menu appears that lets you modify the settings of the account you selected Per account call notification options The Call Settings entry in the User Settings menu provides you with a number of configuration options relating to how incoming calls for a particular account are treated The configuration op
264. nal security features include the following e SIP over TLS e Connection persistence SSH and Secure File Transfer e SRTP SRTCP and SDESC SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 13 New in this release e Last successful or unsuccessful logonLast successful or unsuccessful logon e Enhanced administrative password security To provision the Security feature see Security on page 233 Other changes There are no other changes Revision history November 2012 March 2012 January 2012 October 2011 May 2011 April 2011 March 2011 January 2011 January 2011 Standard 02 10 This document is up issued to remove references to Broadsoft Standard 02 09 This document is up issued to reflect changes in technical content in the section IP Deskphone to Server Options on page 80 Standard 02 08 This document is up issued to reflect changes in technical content for signing a Resource File Standard 02 07 This document is up issued to reflect changes in technical content References to the Software Web Manager have been removed Standard 02 06 This document is up issued to reflect changes in technical content for the following e AUTOLOGIN ID KEY parameters reset codecs to default modifying the SIP provisioning file Standard 02 05 This document is up issued to reflect changes in technical content for Diagnostics and Troubleshooting information Standard 02 04
265. nd NO The default value is NO e SECURITY POLICY PARAM CHANGE allows the IP Deskphone to enter changes that are made to the security policy file in the security log file e CERT EXPIRE allows you to select Certificate Expiration Policy The default value is LOG EXPIRE Following are the acceptable parameter values DELETE CERT A certificate is deleted when it expires and a security log entry is added LOG EXPIRE Acertificate is not deleted when it expires and a security log entry is added Even if the certificate is not deleted it cannot be used to authenticate a file SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 63 Configure the provisioning server NO EXPIRE LOG A certificate is not deleted when it expires and security log entry is not added Even if the certificate is not deleted it cannot be used to authenticate a file DWNLD_CFG_ACCEPT defines how all TFTP configuration files are authenticated when there are no customer certificates on the phone The parameter does not come to effect when a customer certificate installed The default value of the parameter is VAL_ACCEPT Following are the acceptable parameter values VAL_ACCEPT Unsigned and signed files are always accepted if there are no valid customer certificates VAL_MANUAL_A If the resource file is not signed and if there are no customer certificates then Finger Print Display and Accept Reject opt
266. nd support current features e You must properly configure the proxy to support current features e The proxy must be able to transmit mixed MIME types for successful transferring of the location information 164 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com Characteristics of emergency calls Setup and configure Layer 2 switch or DHCP server to provide the IP Deskphone with location information e You must properly configure the Layer 2 switch or DHCP server to provide the SIP IP Deskphone with location information through LLDP MED or DNCP protocols respectively e You must properly configure the Layer 2 switch or DHCP server to provide the IP Deskphone with location information Configure the proxy with emergency user name and password e You must have configuration access to the proxy to arrange for an emergency user if this manner of implementation is chosen e The emergency user and password at the proxy side must be identical to the emergency user and password that every IP Deskphone is configured with Otherwise you cannot make an emergency call without logging on Characteristics of emergency calls The user does not have to log on to make an emergency call During an emergency call the user e cannot make outgoing calls e is not notified of incoming calls and cannot accept incoming calls Incoming calls receive a Call waiting tone cannot tran
267. ne Device Settings menu This can be the provisioning server as defined in the chapter Configure the provisioning server on page 33 6 Select the Apply amp Reset context sensitive soft key to save the settings and reset the IP Deskphone The IP Deskphone downloads the software file The display shows FW reading If the download is successful the display shows FW writing and the blue LED flashes After the software image is downloaded to the IP Deskphone the display shows FW finished the blue LED stops flashing and the IP Deskphone resets If the upgrade is unsuccessful see the chapter Maintenance on page 281 in the section Download failures Convert UNIStim software to SIP software on the IP Deskphone The Avaya 1200 Series IP Deskphone can be ordered with UNIStim software installed or with SIP software installed If an IP Deskphone is installed with UNIStim software it runs with SIP software only if the software is converted from UNIStim to SIP If the procedure to determine the UNIStim version number is completed and if necessary the procedure to upgrade the UNIStim software is completed then an IP Deskphone can be converted from UNIStim software to SIP software Compare the version number to the minimum required UNIStim software version O62AC5L UNIStim software version names contain numbers and letters Use the last three characters in aversion to compare the version of UNIStim on an IP Deskph
268. ned order is saved for the codecs that are defined as system codecs in the Device Configuration file Codecs are appended at the end of the list in their relative order from the Device Configuration file Until the user modifies the order of the codecs the list of ordered codecs reflects the order specified in the Device Configuration file The following table shows examples of the list of codecs provided by Device Configuration user configuration and resulting list of codecs that the system uses for presentation and codec negotiation purposes Table 67 Examples of the ordered lists of Codecs Supported by IP set Ordered list of Ordered list of Ordered list of codecs provided by codecs provided by codecs used by the Device user configuration SIP IP Deskphone Configuration A B C D E N A A B C D E A B C D E E D C B A E D C B A A B C D E F G A B C D E A D E A D E B C A C D E A B C D E A C D E A C D E A B C E A C E D SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 191 Audio codecs 192 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com Chapter 23 Certificate based authentication Feature Overview Certificate based authentication allows the administrator to ensure that the IP Deskphone is authorized to access the enterprise LAN environment Certificate based authentication suppor
269. nformation that appears 1 Configuration Network Data Valid Yes MAC Address Stored Yes Perform DHCP No Voice VLAN Enable No Voice VLAN Config No VLAN Voice VLAN Discovered No 2 Primary Server S1 PC Port is ON 3 Software Version 3 00 09 02 Hardware ID xxxxxx Voice VLAN Priority 6 Voice VLAN ID 6 DHCP Respond String SCO WN Ou A Servers Information SIP Software for Avaya 1200 Series IP Deskphones Administration IP Set and DHCP information Set IP xxx xxx xxx xxx could be in IPv4 or IPv6 format Sub Mask xxx xxx xxx xxx could be in IPv4 or IPv6 format Gateway XXX XXX XXX XXX could be in IPv4 or IPv6 format November 2012 291 Diagnostics and troubleshooting S01 IP XXX XXX XXX XXX Port 4100 Act 1 Retries 5 S02 IP XXX XXX XXX XXX Port 4100 Act 1 Retries 5 S03 IP XXX XXX XXX XXX Port 4100 Act 1 Retries 5 S04 IP XXX XXX XXX XXX Port 4100 Act 1 Retries 5 11 Provisioning Server XXX XXX XXX XXX The following table describes the function of the Navigation keys for the IP Set and DHCP Information screen Table 99 Navigation Key Action Up and down arrows Use the up and down arrows to scroll the screen The following table describes the function of the context sensitive soft keys for the IP Set and DHCP Information screen Table 100 Context sensitive soft key for the IP Set and DHCP information scr
270. ng screen appears Allow Addresses 01 05 4 319m Domain or SIP address Figure 75 Allow Addresses screen first entry The following screen is an example of the Allow Address screen if one or more domain or SIP address is in the system macadamian com chad macadamian com 172 20 100 19 Cc Allow Addresses J C i nortel ca Delete Back ets Gol Gems Wee Figure 76 Allow Addresses screen with domains and SIP addresses SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 277 PC Client Softphone interworking The following table describes the function of the Context sensitive soft keys for the Allow Addresses screen with no entries listed Table 92 Context sensitive soft keys for the Allow Addresses screen with no entries listed Context sensitive soft key Action Save Saves the entered domain or SIP address in a list and displays the list content abc Changes from alphanumeric and numeric entry abc to 123 Clear Erases all entered characters Back Returns you to the previous screen The following table describes the function of the Context sensitive soft keys for the Allow Addresses screen with a list of entries Table 93 Context sensitive soft keys for the Allow Addresses screen with entries listed Context sensitive soft key Action Add Displays the entry content Edit Selects the current entry and displays the en
271. ng the connection to your account is the same as logging off If you are using the primary account the IP Deskphone returns you to the initial logon screen If you are using a secondary account that secondary account is removed from the list of secondary accounts that are logged on automatically If more than one account loses connection the IP Deskphone attempts to reconnect to each account in sequence The IP Deskphone tries to reconnect the first account to lose connection until that account reregisters or you cancel the attempt Then the IP Deskphone attempts to reconnect the next account that lost connection Cancelling the reconnection of the primary account immediately abandons reconnection of all other accounts logs off secondary accounts that are still connected and returns the IP Deskphone to the logon screen SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 131 Multiuser The IP Deskphone uses a single logon queue for automatic logons and failover This means that if automatic logons are still pending when an account cannot connect a reconnection attempt for that account can only begin after all automatic logons are complete or cancelled Cable unplugged If the IP Deskphone detects that the network cable is unplugged while accounts are logged on the IP Deskphone assumes that all accounts have lost their connection to the server When the cable is reconnected the IP Deskphone proceeds to reregister al
272. nicast UDP Yes Multicast UDP No TCP No 184 SIP Software for Avaya 1200 Series IP Deskphones Administration Comments infodev avaya com November 2012 SIP security authentication SIP security authentication Authentication Supported Comments Digest Authentication Yes Proxy to User Yes Authentication User to User No The IP Deskphone responds to Authentication a 401 but never challenges incoming requests with a 401 response S MIME No AKA No SIP DTMF Digit transport Transport type Supported RFC2833 Yes In band tones Yes Out of band tones Yes vnd avaya digits Supported subscriptions Subscription type Supported Avaya Call Server specific address book Yes Yes call park Yes Yes dialog Yes Yes presence Yes Yes message summary Yes No SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 185 SIP messages supported by the IP Deskphone Subscription type Supported Avaya Call Server specific ua profile Partial Yes service package Yes Yes network redirection Yes Yes reminder Supported instant messaging Message type Supported plain text Yes Avaya unencrypted Yes Avaya encrypted Yes 186 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com Chapter 22 Audio codecs Overview
273. ning must provide a configuration flag containing relevant URI to the IP Deskphone in order to use the Busy Lamp Field BLF The following table describes the configuration flags used to configure the BLF Table 57 BLF configuration commands Configuration command Description BLF_ENABLE Y N SCS SIPX default N Enables or disables the BLF When BLF_ENABLE has the SCS or SIPX value the BLF_RESOURCE_LIST_URI parameter is ignored and the IP Deskphone autogenerates an URI of the following format r1l C lt username gt lt domain gt BLF RESOURCE LIST URI lt BLF URI gt Configures the BLF resource list URI for the BLF feature lt BLF URI gt is the server provided URI used to subscribe to BLF notifications for example b1 resource list as avaya com 152 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com Chapter 15 Hotline service The Hotline service allows you to provision a SIP IP Deskphone to a Hotline Phone From a Hotline Phone you can automatically make a call to a designated number A Hotline Phone is a dedicated IP Deskphone that has only one target You cannot make a call to any other destinations even emergency calls such as E911 are not permitted A Hotline Phone does not know the Hotline target and relies on the server to replace the To field of all INVITE messages sent from the Hotline Phone with the Hotline target to com
274. nistration November 2012 Comments infodev avaya com LICENSING section Deskphone see Create the SIP provisioning file on the provisioning server on page 34 2 The IP Deskphone config file must include a LICENSING section to enable the IP Deskphone to download the licence file Add LICENSING section to the IP Deskphone cfg file Examples of IP Deskphone cfg files are 1120eSIP cfg 1140eSIP cfg 1165eSIP cfg 1220eSIP cfg and 1230eSIP cfg For example FW DOWNLOAD_MODE AUTO VERSION 4 00 xx yy PROTOCOL TFTP FILENAME SIP 1230 03 02 xx yy bin LICENSING DOWNLOAD_MODE AUTO VERSION 000001 FILENAME ipctoken cfg 3 Place the IP Deskphone license file on the provisioning server 4 Start the provisioning server so the IP Deskphone can retrieve the cfg files when the server starts When the new license file is downloaded to the phone from the provisioning server it overwrites the existing license file and reboots the phone to activate the new license LICENSING section The IP Deskphone config file must include a LICENSING section to enable the IP Deskphone to download the licence file The LICENSING section specifies a wild card filename which uses the IP Deskphone MAC address as the filename with the cfg prefix and suffix The following format is an example of the LICENSING section that is added to the IP Deskphone config file 1xxxe cfg LICENSING VERSIO
275. nload the most recent version of SIP software see Download the SIP software to the provisioning server on page 34 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 23 Overview This guide explains how to e configure the provisioning server and the DHCP server Note The provisioning server is where the software and the configuration files for the IP Deskphones reside This is not the IP Client Manager IPCM of the Call Server e convert an IP Deskphone with UNIStim software to an IP Deskphone with SIP software provision the Device Settings parameters on the IP Deskphones with SIP software Important Converting the software on an IP Deskphone from UNIStim software to SIP software overwrites the UNIStim software The IP Deskphone cannot operate in both modes simultaneously A switch from UNIStim to SIP software or SIP to UNIStim software requires a software reload The following figure shows the main components of the Avaya 1230 IP Deskphone with SIP software Message Waiting Incoming Call Indicator Line Speed Dial keys Display Screen Context Sensitive Soft keys Enter key self labeled Copy key Inbox key Services key Redial key Quit key Directory key Navigation keys Goodbye key Volume Control keys Applications key Headset key Hold key Mute key Dialpad Handsfree key Figure 1 Avaya 1230 IP Deskphone with SIP Software 24 SIP Software for Avaya 1200 Series IP D
276. nts to the device certificate profile index The certificate profile index identifies the file name where the profile is stored in the IP Deskphone memory SFS and identifies the device certificate profile e The PURPOSE attribute identifies device certificate usage The purpose attribute is a bit mask that lets a device certificate be used for multiple purposes for example sharing of device certificates These purposes can be EAP TLS SIP TLS HTTPS optional SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 229 Certificate based authentication CTL downl oad The CTL section is added to 12xxSIP cfg to allow the IP Deskphone to download a CTL file from a provisioning server The following is an example of the format for the CTL section CTL DOWNLOAD_MODE AUTO PROTOCOL HTTPS FIL ENAME ctl pem Customer root certificate download The USER_KEYS section is added to 12xxSIP cfg to allow the IP Deskphone to download a customer root certificate from a provisioning server The following is an example of the format for the USER_KEYS section USER_KEYS DOWNLOAD MODI Security policy file The security policy file defines a set of rules to determine the reguired actions taken by the IP Deskphone The following is an example of security policy file rules and default actions CERT ADMI KEY AI IN UI ENABL E NO SECURITY L
277. nu item Press the Select key to select the highlighted menu item To close this menu use the Quit key 3 In the Network choose 2 Device Settings 4 Enter the admin password Press the OK context sensitive soft key 5 Use the Navigation key cluster to edit an item Table 21 Using the Navigation key cluster to navigate in the Device Settings menu Key Action Down Opens list or moves highlight down list Up Moves highlight up list Right Selects the next item or moves the cursor right in an edit item Left Selects the previous item or deletes a character in the edit field Select key center of cluster Selects the highlighted item in the combo box or ends edit mode In Edit mode the first field of the item is highlighted Press the Apply amp Reset context sensitive soft key to save settings in the Device Settings menu after all the necessary changes are made This action resets the IP Deskphone SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 115 Device Settings on the IP Deskphone with SIP Software Press the Return context sensitive soft key to exit the Device Settings menu without saving any changes 6 Navigate to the first item in the Device Settings menu to configure EAP Table 22 EAP configuration Enable 802 1x EAP Device ID Password A check mark appe
278. o specify a list of codecs and the preferred order in which they are used for incoming and outgoing calls You can also use the Device Configuration file 188 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com Codec preference through Device Configuration to enable or disable AnnexB support by G 729 and AnnexA support by G 723 1 You can add a text descriptor to the technical name of the audio codec these descriptors appear on the user interface of the IP Deskphone You can specify by name the exact codecs to offer in the Device Configuration file This grants the administrator full control over the audio settings used for inbound and outbound calls The following table is a sample of Device Configuration file entries for audio codec configuration Table 65 Sample Device Configuration entries AUDIO_CODEC CodecID text_description AUDIO_CODEC1 PCMA standard a law AUDIO_CODEC2 PCMU standard u law AUDIO_CODEC3 G729 729 codec AUDIO_CODEC7 G723 high compression codec The following table lists the codec identifiers for the Device Configuration file Table 66 Codec identifiers for the Device Configuration file PCMA PCMU G729 G723 The IP Deskphone displays the codecs listed in the exact order that they are listed in the Device Configuration file The list of codecs specified in the Device Configuration file determines the list of codecs that are
279. o the given target disabling DND if necessary and overriding any other call forward target that is active for the account After you press a forward all programmed key e If all accounts are already set to forward calls to the key target call forward is disabled for all accounts behaves like the forward none option e If all accounts are not configured to forward calls to the key target call forwarding is activated for all accounts using the key target behaves like the forward all option If you do not perform any Call forwarding or DND operations you can press the single and all keys to switch one or all accounts between forwarding to key s target and not forwarding states The Call Forward mode and target is persistent for each account If you restart the IP Deskphone or log off the account and log the account back on the account maintains the original state Presence After you select the Presence command from the Services menu you are prompted to specify which presence state of the account you want to modify The option all lets you set all accounts to the same presence in one operation If you select a single account the current state of the account is displayed You can change the current state of the account by entering the new presence state and note After you confirm the operation the new presence state is applied If the all option is selected no current state is displayed and you are immediately prompted to sel
280. ocal DNS servers DNS IP1 and DNS IP2 Table 27 DNS configuration DNS IP1 0 0 0 0 DNS IP2 0 0 0 0 Configure Ntwk Port Speed in the Device Settings menu Use the right arrow in the Navigation key cluster to highlight the Ntwk Port Speed box Press the Select key to access a list of Ntwk Port Speed choices e Auto 10BT e 100BT Scroll through the list with the Up Down arrows and select the appropriate parameter Press the Select key to select a Ntwk Port Speed Table 28 Ntwk Port Speed configuration Ntwk Port Speed Auto v Auto 10BT 100BT Configure Ntwk Port Duplex in the Device Settings menu Use the right arrow in the Navigation key cluster to highlight the Ntwk Port Duplex box Press the Select key to access a list of Ntwk Port Duplex choices e Auto e Force Full e Force Half Scroll through the list with the Up Down arrows and select the appropriate parameter Press the Select key to select Ntwk Port Duplex Table 29 Ntwk Port Duplex configuration Ntwk Port Duplex Auto v SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 117 Device Settings on the IP Deskphone with SIP Software 118 15 16 17 18 19 Auto Force Full Force Half Disable Voice 802 1Q Press the Select key to disable Voice 802 1Q A check mark in the Disable Voice 802 1Q box indicates that Voice 80
281. ode choices If 802 1Q is enabled configure Data Priority bits Use the right arrow in the Navigation key cluster to highlight the Data Priority bits box Press the Select key to access a list of Data Priority bits choices Scroll through the list with the Up Down arrows and select the appropriate parameter Press the Select key to select the parameter 120 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com Configure the device settings Table 39 Data Priority bits configuration Data Priority bits Auto v Auto Value from 0 to 7 26 Configure PC Port Untag All which configures PC Port VLAN Tag Stripping Check the check box by pressing the Select key in the Navigation key cluster to enable this item If the check box is not checked tag stripping is disabled and the packet is sent to the PC port unmodified If the check box is checked tag stripping is enabled and the 802 1q header is removed assuming one exists from the packet before it is forwarded through the PC port If Data VLAN is enabled in step 15 PC Port Untag All is enabled and the check box is checked by default In this case the outgoing tag is stripped Override the default by pressing the Select key to remove the checkmark If Data VLAN is disabled PC Port Untag All is disabled and the check box is not checked by default In this case the ingress tag is not stripped The defaul
282. ol Protocol Extended Reports RTCP XR When the IP Deskphone detects that a particular voice quality metric has exceeded a threshold defined in the device configuration file the IP Deskphone sends a message to the server indicating that there is an issue If the issue persists then the IP Deskphone reports another message indicating that there is an exceeded value at regular intervals This happens continuously until the voice quality metric falls below the threshold value As well the IP Deskphone can send regular reports of the voice quality at time intervals defined in the device configuration file Table 13 Glossary of RTCP XR metrics Metric Description Burst A period of high packet losses and or discards A burst is calculated in milliseconds Conversational R factor Voice quality metric based on burst packet loss and vocoder selection Delay One way delay which includes end to end delay jitter buffer delay and packetization delay Delay is calculated in milliseconds Inter arrival jitter The variation in packet arrival times due to transmission routing queuing delay through the network Jitter is calculated in milliseconds SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com End of call report Metric Description Listening R factor Voice quality metric based on burst packet loss transmission delay and burst lo
283. oming calls 144 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com Chapter 14 Features This chapter contains the following topics e Customizable banner for login on page 145 e Speed Dial List on page 147 e Busy Lamp Field on page 151 Customizable banner for login SIP Software allows the IP Deskphone to display a customizable banner when you log on to the IP Deskphone When the login banner is provided with login banner text and is configured as enable the IP Deskphone displays the banner text on the screen when the user logs on The banner text is only displayed in the language that is provisioned changing the IP Deskphone configured language does not change the banner text language The banner appears only for the primary user of the IP Deskphone In a multiuser configuration a secondary user logon does not cause the banner to appear even if the login banner is configured as enable If the login banner is configured a enabled the banner screen on the IP Deskphone is displayed after the final step of the logon process The following image is an example of the Login Banner screen which displays the provisioned banner text Login Banner Welcome tothe Nortel IP Phone 1140 E login banner screen Press OKto complete your login process Cj Cd Co OC Figure 22 Login Banner The following table describes the function of the context sensitive
284. on Initiation Protocol SIP feature RFC4028 allows the Avaya 1200 Series IP Deskphone to support a keep alive mechanism for SIP sessions SIP sessions are periodically refreshed by UPDATE requests or re INVITES for the IP Deskphones that do not support UPDATE The UPDATE requests are sent during an active call to allow endpoints or proxies to determine the status of a SIP session The Session Timer Service contains the following elements e Session Expires header e Min SE header response message 422 Session interval too small e tag timer for existing headers The SIP IP Deskphone generates processes and handles the SIP messages that include the preceding elements Session Expires header The SIP Session Expires header delivers the Session Expires interval and provides information about the entity performing the refreshes A value of uac indicates that the originating endpoint performs the refresh a value of uas indicates that the terminating endpoint performs the refresh The session interval is the maximum amount of time that occurs between session refresh requests in a dialog box before the session times out The minimum for this field is 90 seconds the recommended value is 1800 seconds 30 minutes Min SE header The Min SE header indicates the minimum value for the session expiration in units of delta seconds When your make a call the presence of the Min SE header informs the terminating endpoint and proxies of the
285. one configuration system If the licensed features are disabled the IP Deskphone cannot display any type of window warning Support warning A Support warning is used to direct the user to contact technical support The actual label displayed on the screen and the contact information are specified in the device configuration file License not available warning A warning window indicating that a license is not available appears on the IP Deskphone screen when the token request or refresh is rejected due to insufficient tokens available or an invalid license file The following figure is an example of a warning window indicating that a license is not available 268 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com Alarms Information Could not obtain license Login has been denied Ok et ad anes G Figure 68 License not available warning License expiry warning Awarning window indicating that a license has expired appears on the IP Deskphone screen when a node locked license expires The following figure is an example of a warning window indicating that a license is expired 01 10 1 00 am Licensing for phone features has expired Contact your administrator l Me en an Figure 69 License expiry warning Evaluation period expiry warning A warning window indicating that the evaluation period has expired appears on the IP Deskphon
286. one with the minimum required version for the upgrade The conversion must be performed using TFTP SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 91 Upgrade and convert the IP Deskphone software A Warning The TFTP download and upgrade of the Flash memory on the IP Deskphone can take a significant amount of time possibly up to 10 minutes Do not unplug or reboot the IP Deskphone during the process The following procedure explains how to download the SIP Software from the Avaya Web site Downloading SIP software for the IP Deskphone from the Avaya Web site 1 Go to http Awww avaya com support 2 Log on to the Avaya Web site with a valid Avaya User ID and Password The Support page appears 3 Enter IP Deskphone type in the Knowledge and Solution Engine box 4 Select SOFTWARE in the ALL TYPES scroll down menu 5 Press the gray arrow at the end of the Knowledge and Solution Engine box to obtain the Search Results 6 From the Search Results select the appropriate version of the SIP software for the IP Deskphone for example IP Phone 1230 Release SIP12x004 01 03 00 bin 7 Place the selected software on the provisioning server Perform the following procedure to convert the UNIStim software to SIP oftware on the IP Deskphone Converting UNIStim software to SIP software using TFTP 1 Run the TFTP server for example Tftpd32 exe 2 Place software and configuration files in the
287. onnecting PC Ethernet through the IP Deskphone connect one end of the PC Ethernet cable to the IP Deskphone using the RJ 45 connector and thread it through the channel Connect the other end to the LAN connector on the back of the PC Install additional cables Connect the Ethernet cable to the LAN Ethernet connection If using an AC power adapter plug the adapter into an AC outlet Wall mount the IP Deskphone optional The IP Deskphone can be mounted either by method A using the mounting holes on the bottom of the IP Deskphone stand or method B using a traditional style wall mount box with RJ 45 connector and 15 cm 6 inch RJ 45 cord not provided Replace the stand cover Ensure that all cables are neatly routed and press the stand cover into place until a click is heard Put the IP Deskphone in the wall mount position optional If the IP Deskphone is to be mounted on the wall put it in the wall mount position by holding the tilt lever and pressing the IP Deskphone towards the base until the IP Deskphone is parallel with the base Release the tilt lever and continue to push the IP Deskphone towards the base until an audible click is heard Ensure the IP Deskphone is securely locked in position SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 83 Install the IP Deskphone The following figure shows the connections on the IP Deskphone NORTEL LAN Ethernet Handset jack
288. ooting Component Flag Description then packets start getting dropped after the time specified in DOS_MAX_LIMIT in seconds SIP traffic monitor DOS LOCK TIME Specifies the amount of time in seconds the IP Deskphone stops processing packets after DOS MAX LIMIT is reached e If DOS PACKET RATE is lt 1 other values are ignored and packets are not dropped Logging System LOGSIP_ENABLE Allows the administrator to enable or disable SIP logging e If the parameter is YES the SIP logging Manager is active and starts logging SIP incoming and outgoing packages into the log files in FFS e The values are YES and NO The default value is NO the manager is not active and the IP Deskphone does not log in SIP incoming and outgoing packages Diagnostic Logs The IP Deskphone supports two types of log files e ECR log e SIP log ECR log file The ECR log file registers and provides detailed information on the errors or bugs that occur during the operation of the IP Deskphone The ECR log also contains records indicating some events such as restart Each error is logged as a record The format of the record is the same regardless of the monitor that generates it or the level of severity of the error There are three sections to the record 310 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com Diagnostic Logs The first section provid
289. or ad hoc conferencing when the service package is not retrieved The IP Deskphone retrieves the service package based ona configurable Boolean value YES the IP Deskphone downloads the service package NO the IP Deskphone does not download the service package CONFERENCE_URI1 contains the conference Uniform Resource Identifier URI for example CONFERENCE_URI1 conference bvw com ADHOC_ENABLED1 YES NO YES the Call Server supports ad hoc conferencing NO the Call Server does not support ad hoc conferencing MAX_ADHOC_PORTS1 0 4 indicates the maximum number of users supported for ad hoc conferencing on the Call Server This value must be the same as the value configured on the Call Server When ENABLE_SERVICE_PACKAGE is enabled the preceding parameters are ignored e INTERCOM_PAGING YES NO allows the IP Deskphone to belong to a paging group When a page group call is received a one way speech path is created to the IP Deskphone and the IP Deskphone automatically goes to a hands free intercom state YES intercom paging functionality is enabled NO intercom paging functionality is disabled LOGOUT WITHOUT PASSWORD YES NO allows the user to log off without entering their password if the administrator enables the LOGOUT_WITHOUT_PASSWORD feature YES enables the user to logout without a password NO does not allow the user to logout without a password REMOTE CHECK FOR UP
290. or installing the Avaya 1200 Series IP Deskphone are summarized in the following procedure Installing 1 the IP Deskphone Remove the stand cover Pull upward on the center catch and remove the stand cover The cable routing tracks are now accessible Connect the AC power adapter optional Connect the adapter to the AC adapter jack in the bottom of the IP Deskphone Form a small bend in the cable and then thread the adapter cord through the channels in the stand Install the handset Connect the end of the handset cable with the short straight section into the handset Connect the end of the handset cable with the long straight section to the back of the IP Deskphone using the RJ 9 handset jack Form a small bend in the cable and then thread the handset cord through the channels in the stand so that it exits behind the handset on the right side in the handset cord exit in the stand base Install the headset optional If installing a headset plug the connector into the RJ 9 headset jack on the back of the IP Deskphone and thread the headset cord along with the handset cord through the channels in the stand so that the headset cord exits the channel Install the Ethernet cable Connect one end of the supplied Ethernet cable to the back of the IP Deskphone using the RJ 45 connector and thread the network cable through the channel Install the Ethernet cable connecting the PC to the IP Deskphone optional If c
291. oth userid and password must be specified The AUTOLOGIN_ID_KEY01 and AUTOLOGIN_PASSWD_KEY01 parameters are defined in the IP Deskphone specific configuration file Note When using this setting the user is prevented from logging off the IP Deskphone Note If Autologin ID is enabled in the IP Deskphone specific configuration file it is recommended that AUTOLOGIN ENABLE be configured as either Yes No or 1 0 in the device configuration file This recommendation facilitates migrating an IP Deskphone that uses the IP Deskphone specific configuration file to not using the IP Deskphone specific configuration file The migration to just using the device configuration file can be done by deleting the IP Deskphone specific configuration file If the device configuration file does not have the matching parameters in the IP Deskphone specific configuration file the IP Deskphone continues to use the 48 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com Feature configuration commands previously assigned settings after the IP Deskphone specific configuration file is deleted This recommendation applies to other parameters in the IP Deskphone specific configuration file e AUTOLOGIN_AUTHID_KEYxx is used for auto login when the AUTOLOGIN ENABLE method is configured to USE_AUTOLOGIN_ID If the config file does not contain AUTOLOGIN AUTHID KEYaxsx the client uses the value from AUT
292. packets lifetime SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com SRTP Parameter AES CM 128 HMAC_ AES CM 128 HMAC SHA1 32 SHA1 80 SRTCP 2 31 packets 2 31 packets lifetime Cipher AES Counter Mode AES Counter Mode Encryption 128 bits 128 bits key MAC HMAC SHA1 HMAC SHA1 SRTP 80 bits 32 bits auth tag SRTCP 80 bits 80 bits auth tag SRTP 160 bits 160 bits auth key len SRTCP 160 bits 160 bits auth key len Call security is identified by the presence of the security icon present during an active call as shown in the following example The presence of the security icon is the only visible indication that the media path is encrypted The presence of this icon depends on whether the IP Deskphone has been configured to support SRTP or not and is visible when the IP Deskphone is not in the idle screen User2 amp To Remote User remote domain com From User2 Available SRTP configurations are provided in the following table SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 249 Table 86 Configuration effects on media security display Configuration Result Media Security Icon Display during active call Default UDP TCP no SRTP SIP is unsecured media is unsecured No UDP TCP Best Effort SRTP SIP is unsecured media
293. page 135 Menu features on page 135 e Modifying settings on page 136 e Programmable keys on page 137 e Inbox outbox and instant message log on page 138 e Address Books on page 138 e User status on page 139 e Notifications on page 142 e Account selection on page 143 e Feature dependencies and restrictions on page 143 e Configuration files on page 144 e Performance characteristics on page 144 Initial logon To logon for the first time you must enter a user name and password and specify if the logon is permanent or not On the logon screen you can choose which domain you want to access 128 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com Additional logons and change the language you want to use You can use the Domain key only to select a domain from the configured list you cannot modify domains User login Login to domain com ID user Next 5 Domain Figure 14 Primary logon screen After you log on the idle screen appears on the IP Deskphone If there is no profile for the primary account the IP Deskphone automatically creates a profile You can create up to five profiles If you exceed the limit of five profiles the IP Deskphone automatically deletes the least recently used profile Similarly configurations for each user of the primary account are loaded after a user logs on to the IP Deskphone The configurations
294. plete the call Important You cannot place calls if the server is unavailable during an upgrade Making a Hotline call A call to a Hotline target is automatically placed when an off hook condition occurs or when you press digits during idle on hook and then lift the handset Hotline Service allows only one hotline user to login to the Hotline Phone The Multi user Login feature is restricted to one user only Hotline service restrictions Because the Hotline Phone is a dedicated IP Deskphone used only for Hotline service certain features are restricted on the Hotline Phone The following is a list of features on the IP Deskphone that are restricted on the Hotline Phone e Call Transfer e Call Forward e Voice Mail e Call Park e Instant Messaging SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 153 Hotline service e MLPP e E911 call The display of each feature that is restricted on the Hotline Phone is blocked Provisioning Hotline Service configuration is obtained from the Hotline Service Enable parameter from the service package or the device configuration file The service package takes precedence over the device configuration file Service Package You can turn Hotline Service on or off through the Service Package or the device configuration file If the Hotline Service Enable parameter from the service package is configured as true the Hotline Service is enabled available
295. pplementary information in the ECR log file SIP Software for Avaya 1200 Series IP Deskphones Administration Comments infodev avaya com November 2012 Diagnostic Logs 819e18d0 0000 0000 819af200 si 819e18e0 0000 0000 8059 aa48 8039 3890 8086 1884 Y H 98 819e18f0 eeee cece ceee eeee cece eeee 0000 0000 Fi VAY AAA AAA I YAAA 819e19d0 819e 19d8 801f08a0 Mean si value 21 0x15 Figure 88 Example of the supplementary information in the ECR log file continued Figure 89 Example of the ECR log file on page 314 is an example of the ECR log file output when the following PDT command is entered PDT gt prtlog 0 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 313 Diagnostics and troubleshooting ee ERROR LOG FILE xx Record 000 CRITICAL ERROR SET Logged 11 26 2007 02 46 46 Firmware B221C61 File EcrTaskMonitor c Line 585 Error 4 Description Task Monitor one or more tasks have been suspended For details see the current record summary info and one or more next records detailed info for every suspended task Summary info for all tasks NAME ENTRY TID PRI STATUS PC SP ERRNO DELAY tExcTask excTask 81cf9790 OPEND 80489bc8 81cf9670 3006b 0 tLogTask logTask 81cf6c00 OPEND 80489bc8 Blcfbae8 0 0 t51811Int intThread 81la7c610 OPEND T 803e50a4 81a7c570 830106 10 tShell shell 8ladc090 1PEND 803e50a4 8ladbcbO 1c0001 0 tUsbdBus 802f451c 81a78400 10 P
296. pplicant and the authentication server and controls the access to the network based on the authentication status of the supplicant e an authentication server typically a RADIUS server performs the actual authentication of the supplicant There are three supported EAP methods e EAP MD5 e EAP TLS e EAP PEAP MD5 The administrator selects the EAP method from the EAP configuration menu as shown in the following figure EAP Mode Disable MD5 PEAP ID 1 IPhone CA Server http vAwww casry com sceppg cgi Domain Name nortel com Hostname Figure 43 EAP configuration menu 218 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com EAP Disabled The administrator can do the following When EAP MD5 is selected the administrator is prompted to enter ID1 and Password When EAP PEAP is selected the administrator is prompted to enter ID1 ID2 and Password If the administrator enters only ID1 then ID2 has the same value of ID1 e When EAP TLS is selected the administrator is prompted to enter ID1 If SCEP is used to install the device certificate the administrator is required to enter the CA Server URL of the SCEP service the Domain Name which the IP Deskphone belongs to and the Hostname optional e When Disable is selected the existing IDs and passwords are erased The following is a list of additional provisioning file parameters for EAP support in addition to
297. primary account or a secondary account If you log on an account that you did not save the settings in a profile for the IP Deskphone creates a new set of default settings for that account If there are already 24 sets of configurations in the profile the IP Deskphone discards one set that is not currently registered with the account and replaces the discarded set with the new set that is saved in the account profile Programmable keys You cannot use a line key associated with a registered account for programmable features The Program Key screen lists all the line keys associated to an account If you select a line key associated to an account an error message appears The Do Not Disturb Call Forward and Presence keys are associated to a specific user account that you create and determine which account status to affect See User status on page 139 By default pressing a Speed Dial programmed key initiates a call using the primary account If you press a line key to obtain a dialing prompt and then press a speed dial key the IP Deskphone uses the account associated with that line key When accounts are registered on different domains you can program and use speed dial keys with targets that are only reachable on the domain of a secondary account Important The Speed Dial keys always use the primary account to determine the presence state of the target The Instant Message keys always use the primary account because IM suppo
298. r 2012 87 Upgrade and convert the IP Deskphone software 2 Local Diagnostics 3 Network Configuration 4 Lock Menu To make a selection press the number associated with the menu item or use the Navigation key cluster to scroll through the menu items si Figure 12 Navigation key cluster Press the Select key center of cluster to select the highlighted menu item Table 9 Using the Navigation key cluster to navigate in the Local Tools menu Key Action Down Moves highlight down Up Moves highlight up Right Selected current menu item Left Closes menu Select key center of cluster Selects current menu item To close this menu use the Quit key kemasan Figure 13 Guit key 2 Select 2 Local Diagnostics in the Local Tools menu by pressing the Select key in the Navigation key cluster or by pressing the number 2 3 Select IP Set and DHCP Information by pressing the Select key in the Navigation key cluster or by pressing the number 2 4 Use the down arrow in the Navigation key cluster to scroll down the menu to Software Version 5 Note the UNIStim software version number and write it down Compare the version number to the minimum required UNIStim software version 062AC5L UNIStim software version names contain numbers and letters Use the last three characters in a version to compare the version of UNIStim on an IP Deskphone 0625C5L with the minimum reguired version for the upgrade
299. r IP Deskphone is not among the previous list download UNIStim version release 062AC5L or higher Note UNIStim software version names contain numbers and letters Use the last three characters in a version to determine the minimum required version for the conversion 2 Download the appropriate UNIStim software file to your TFTP server 3 Create an 12xxSIP cfg file containing the following information FW DOWNLOAD_MODE FORCED VERSION xxx SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 281 Maintenance FILENAME yyy bin where xxx is the UNIStim version number appropriate for the hardware release of your IP Deskphone for example 062AC5L and yyy bin is the filename containing the version number for example SIP12x004 01 03 00 bin 4 Power the IP Deskphone off and on The IP Deskphone reboots and contacts the TFTP server upon bootup and downloads the new UNIStim software Reset Factory Settings support A configured IP Deskphone can be reset to factory defaults to clear all stored information and preference data By activating this mode the data stored on the IP Deskphone is erased and the administrator can reconfigure it for a new user The IP Deskphone resets data stored in the EEPROM to factory defaults and erases files in TERS There are two ways to activate Reset to Factory Settings 1 by entering a Special Key Sequence SKS or 2 remotely using SSH PDT After you activate Reset
300. r configuration is changed to disallow protocols Managing connection persistence The IP Deskphone attempts to establish and maintain a persistent connection with the proxy when TCP and TLS are active protocols After this connection is established the IP Deskphone sends all outgoing connections over this persistent connection SIP IP Deskphones and servers which use UDP to communicate listen for incoming connections on known ports and originate each request on a randomly selected UDP port Even if TCP is used new requests can potentially be sent using a new source port unless the connection between the IP Deskphone and proxy is kept active Connection persistence does the following Keeps a connection established between a client and the outgoing proxy e Reuses the open connection for future incoming and outgoing requests 3423 5060 5060 Figure 50 Incoming Outgoing with connection reuse When using UDP an IP Deskphone behind a firewall must periodically send a request to the server to maintain an open pinhole in the firewall so that the server can contact the IP Deskphone when sending requests When using TCP TLS and connection persistence it is not necessary to send a SIP_PING to the server in order to keep a pinhole alive and the keep alive mechanism is reduced to a method which involves significantly less overhead The following figure demonstrates how critical it is that the server can communicate directly with the
301. r the log item screen Context sensitive soft key Action Next Navigates to the next log entry Prev Navigates to the previous log entry Back Returns you to the Logs main menu SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 223 Certificate based authentication Security policy file updates The security policy file contains a set of rules for certificate based authentication on the IP Deskphone The rules include the following e CERT ADMIN UI ENABLE determines if the Certificate Administration user interface is enabled on the IP Deskphone The acceptable values are YES and NO the default value is NO e SECURITY LOG UI ENABLE determines if the Security Log user interface is enabled on the IP Deskphone The acceptable values are YES and NO the default value is NO e KEY SIZE The default size used when generating keys on the IP Deskphone Acts as the minimum allowed key size that should be enforced when loading certificates from the IP Deskphone The acceptable values are KEY_SIZE_1024 KEY_SIZE_1536 KEY SIZE 2048 The default value is KEY SIZE 1024 e KEY ALGORITHM The preferred key generation algorithm The acceptable value is KEY ALG RSA e DWNLD CFG SIGNING defines if configuration files are forced to be signed when a customer certificate is installed NO automatically accept the downloaded file without authentication YE
302. rative password SEO an am aa 254 Maap 29 LICONSINO haha ha aah aib A hk ohm Wina 255 Leening aan aa kn aah inn anna ana ain Baik an BAR Oi At 256 Characteristics of the licensing Omer cis nk ma laba aka ika kaan las 257 laen ie BOOK EN 257 aa NN ea ane 259 License Information tar Tie IP Desk PNG mega uas 260 Unang FF OR nana mena ena ea RP ana aa Ara 261 Node Jockod conse MORE ian ea aa hana aa asn nan 263 DPT ea TOR nia DN BA Bia 263 Oa OK ana Dal Naa Rt bia Ra Tebo aka 264 mvaid or no I AA aa LAN E 266 EU EST NON acs sees cts dese ala bahan maba Pelan NINA Aa AN RKB EN ESA SA 267 Mena Ba E TE BNN EN UE NS IN HE 268 Lcense hat ae WA a ois aa NINA 268 ban Bg Ng ana Pa aa RAMA ANDA HAN 269 Eun pernod SA PN Nella Senam Setenedes inka abang tra 269 Evaluation TEMES OI WANIG ea aa ea aa aa Sea ana Kan 270 Licensing ep threshold NN a aves ka bab ka aa aa ba Kaji al tana 271 Lian al ena un ne ae n na esa aerasi aman sa 271 Chapter 26 PC Client Softphone interworking Woo 273 Pre granting authorization for the Ans Wer MOite cciaciscseteactontunosiudecanntnsueneacdiansandedaccciaasaoneiuandianinceniivancie 273 Answer Mode Settings SOGE naa Eh 274 Ae ega Seting SOE lan TAN SAINS ALIRAN ANN TANK RN LAN KAN 275 AOW Adres SOS SO aa SEN ML NA BN PN LN SN 276 Auomaicaly ans vernd a Cal na Ka ERA NA 279 Canniguraton of the PC Client Sofia as aa mass 279 Ghapier 27 ea ANA Aa An AA PP TP TA 281 Comert oP Salwar 10 UNI SNE lama A A EEIE EE 281 10
303. re a message trace using any appropriate software The IP Deskphone has Problem Determination Tools PDT These can be accessed through a Telnet session using the IP address of the IP Deskphone for login and password contact Avaya Problem Server unreachable after the IP Deskphone is powered up SIP Software for Avaya 1200 Series IP Deskphones Administration November2012 285 Diagnostics and troubleshooting If the display indicates that the server is unreachable and it continuously resets some parameters must be configured Things to consider when configuring parameters e Enter requested information in the menu fields by pressing the number keys on the dialpad Press the asterisk key to enter a period when entering an IP address e To record the entry and advance the initialization to the next parameter press OK To abandon the manual configuration process and restart the power up press Cancel e To manually enter parameters use the BKSpace or Clear soft keys to edit the default entry BKSpace deletes each character as the key is pressed Clear deletes the entire entry e Each parameter must have a corresponding entry An audible beep indicates a field entry must be made before advancement to the next parameter Problem Software Download Failure If you are having trouble downloading software review the following e Is the TFTP IP address correct within the IP Deskphone Device Settings menu Is the IP Deskphon
304. requests to automatically answer a call are handled as a normal incoming call interworking must be configured through provisioning MAX_ALLOWEDADDRESSES Limits the size of the list of user and domain addresses stored for auto answered authorization The default value is 100 280 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com Chapter 27 Maintenance Convert SIP Software to UNIStim Software The IP Deskphone can be ordered with UNIStim software installed or with SIP Software installed If you have an IP Deskphone with UNIStim software and you convert the software from UNIStim to SIP the UNIStim software is overwritten To convert an IP Deskphone from SIP Software to UNIStim software a software reload is required Reloading UNIStim software 1 Determine the appropriate UNIStim version to match the hardware release number of your IP Deskphone There are different versions of UNIStim software available for download Which version you choose depends on the hardware release number of your particular IP Deskphone If the hardware release number of your IP Deskphone is among the following hardware release numbers download UNIStim software version release 062AC5L or higher the hardware release number is the Product Engineering Code PEC followed by the release number e NTYSO5ACE6 20 e NTYSO5BCE6 20 e NTYSO5BCGSE6 04 If the hardware release number of you
305. ring services listed as follows e ECR Watchdog e Task Monitor 304 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com Error Logging framework CPU Load Monitor e Stack Overflow Monitor e Traffic Monitor ECR Watchdog The ECR Watchdog tracks the IP Deskphone to ensure the IP Deskphone survives transitions for example soft reset Ifthe watchdog is active and has not detected activity in a certain period of time the watchdog logs the appropriate error and recovers the IP Deskphone Task Monitor The Task Monitor performs the following functions e Tracks the switch of any task to the suspended state If the task gets to the suspended state the Task Monitor logs the error related information including the suspended task information and summary information about all running tasks and then initiates recovery of the IP Deskphone e Monitors important tasks The Task Monitor scans these tasks and if any task is lost without a reason the Task Monitor logs the error and recovers the IP Deskphone CPU Load Monitor The CPU Load Monitor tracks the CPU usage If the CPU load reaches 100 percent and stays at that level for more than 1 minute The CPU Load Monitor logs the appropriate error including the list of most suspect tasks that could occupy the CPU and recovers the IP Deskphone Stack Overflow Monitor The Stack Overflow Monitor tracks the stack of
306. rity Policy parameter change event SECURITY POLICY PARAM CHANGE 0x1055 Any changes made to the security policy file has an entry in the security log file For more information seeSecurity policy file updates on page 224 Fault management behavior Authentication failures are indicated by a failure message on the IP Deskphone screen and are reported to the error log files The administrator can view the security logger by using the PDT or the security log viewer For more information see Security and error logs on page 222 The following is a list of authentication failure messages that appear on the IP Deskphone screen when a failure occurs during the operation of the IP Deskphone EAP Authenticate Fail happens when the IP Deskphone fails to authenticate to an authentication server the message applies for the three EAP methods EAP MD5 EAP PEAP and EAP TLS e EAP Authenticate Timeout happens after the third time the IP Deskphone fails to authenticate to an authentication server and the IP Deskphone is connected to an EAP disabled port on the Layer 2 switch For EAP failures logged in the security log see Diagnostic logs on page 230 232 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com Chapter 24 Security This section specifies the behavior of the following security features e SIP over TLS e Connection persistence e SRTP e SFTP e S
307. rk N A N A N A Port Port 0 IP Deskpho Receiving the N A Receiving the frames with ne Port frames with Voice Voice VLAN tagged only SMP VLAN tagged only Sending the frames with Sending the frames Voice VLAN tagged with Voice VLAN tagged PC Port N A Tagging the incoming Tagging the incoming frame Port 1 frame untagged and untagged and forwarding it to network port 172 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com System overview Ports Voice VLAN Data VLAN enabled Both Voice and Data VLAN enabled enabled forwarding it to network Replacing the incoming port frame tagged with VLAN Replacing the incoming other than Data VLAN and frame tagged with forwarding it to network VLAN other than Data port VLAN and forwarding it Sending all kinds of frames to network port Sending all kinds of frames VLAN configuration can be done either manually or through DHCP Refer to Device Settings on the IP Deskphone with SIP Software on page 99 for more detail on configuring VLANs SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 173 Three port switch and VLAN functionality 174 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com Chapter 21 SIP messages supported by the IP Deskphone SIP methods The table below provides a list of SIP message
308. rovided with valid location information and cannot transmit that information when making an emergency call 166 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com Chapter 18 IP Deskphone restrictions Service package restrictions Individual features and feature restrictions are sent to the IP Deskphone as a part of the service package every time a particular user logs on to the IP Deskphone If the Call Server does not support service packages or if the Call Server restricts some of the features in the service package functionality of some features is restricted If functionality is restricted the associated buttons and Context sensitive soft keys are not accessible or do not respond Distinctive Ringing feature The IP Deskphone does not support the CS 2000 and CS 2100 Distinctive Ringing feature SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 167 IP Deskphone restrictions 168 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com Chapter 19 NAT firewall traversal The objective of putting devices behind a Network Address Translator NAT is to protect the devices from external interruption and to extend the public IP address space However the shield to stop unsolicited incoming traffic also has the drawback of breaking a number of IP applications including SIP If a device is behind
309. rs the screen and allows you to make a call Allow Addresses screen The Allow Addresses screen is used to pre grant authorization to request an automatic answer to a list of user entered domains and SIP addresses If the user selects the Allow Addresses option in the Answer Mode Settings screen the user is presented with an interface for entering a list of strings For the purpose of Click to Answer only the current user is needed in the list because the requests originates from the user s PC Client Softphone For the Allow Addresses option the user can edit a list of domain names or SIP addresses The items in the list can be in any of the following formats e Single SIP user address For example sipuser sipdomain com e SIP domain For example sipdomain com all users from sipdomain com 276 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com Allow Addresses screen e IPv4 address of a SIP domain For example 172 25 20 20 e IPv6 address of a SIP domain For example 2001 db8 57ab The user can add as many entries as the device configuration allows If the Add soft key is disabled then the user has reached the maximum number or entries The user can also edit and delete entries To access the Allow Addresses screen on the Preference menu choose Feature Options Answer Mode Settings and then Allow Addresses If there are no domains in the list the followi
310. rt is disabled for secondary accounts SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 137 Multiuser Inbox outbox and instant message log Each profile has a single inbox a single outbox and a single instant message log The detailed view of the call log entry indicates the local account associated to each entry that is the source of outgoing calls and the target of received call The following figure is an example of the Inbox call details view remote1 domain com 01 14 08 01 20 PM To useri domain com Save Prev Next Back a i a Figure 20 Example of the Inbox call details Call logs and IM logs provide many ways of initiating a call to the address identified by the selected entry such as lifting the handset In most cases the primary account is used However if you press a line key to initiate the call the call uses the account associated with the line key If call logs and IM logs are invoked in the selection mode you cannot initiate a call directly because the Select Context sensitive soft key populates a dial prompt or other input field with the selected target The operation already in progress determines which account you can use For example If you press the line key to obtain a dial prompt press the Inbox key to select a target press Select and then press Send the line key that you originally pressed determines the account you can use Address Books
311. rver only authentication is used UDP Unsupported Unsupported Unsupported TLS unsupport ed IP The IP Deskphone The IP Deskphone If the IP Deskphone is Deskphon attempts to contact the registers the same as if it unable to connect to the e TCP server using TLS first was configured for TLS server using TLS it TLS because TLS has higher only attempts to connect Server priority than TCP using TCP If attempts to UDP connect using TLS and TCP TCP fail the IP TLS Deskphone waits a configured period of time before attempting to reconnect IP The IP Deskphone The IP Deskphone If the IP Deskphone is Deskphon attempts to contact the registers the same as if it unable to connect to the e UDP server using TLS first was configured for TLS server using TLS it TCP because TLS has higher only attempts to connect TLS priority than TCP and using TCP If attempts to Server UDP connect using TLS and UDP TCP fail the IP TCP Deskphone attempts to TLS connect using UDP If attempts using TLS TCP and UDP fail the IP Deskphone waits a configured period of time before attempting to reconnect None Unsupported Unsupported Unsupported unsupport ed SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 245 Security Note The server must be configured with the appropriate protocols enabled for the success condition to be realized Failure results are possible if the serve
312. s Fully Qualified Domain Name File Transfer Protocol Gratuitous Address Resolution Protocol Graphical User Interface Hyper Text Transfer Protocol Hyper Text Transfer Protocol over SSL Internet Authentication Service Internet Control Message Protocol Internet Engineering Task Force Integrated Services Digital Network Instant Message Internet Protocol Internet Protocol Client Manager Telecommunications Standardization sector of the International Telecommunications Union Local Area Network Light Emitting Diode Media Access Control Multiple Appearance Directory Number Media Application Server Message Digest v5 SIP Software for Avaya 1200 Series IP Deskphones Administration Comments infodev avaya com November 2012 NAT NetConfig NDU OAM PDT PEAP PEC PKCS 12 POE POSIX PRACK PSTN PVQMon QoS RADIUS RTCP RTCP XR RTP SAN SCA SCEP SDP SFS SIMPLE SIP SKS SMTP SOAP STUN TCP TFTP TLS Network Address Translator Configuration screens available after an IP Deskphone resets Network Diagnostic Utility Operation Administration and Maintenance Problem Determination Tool Protected Extensible Authentication Protocol Product Engineering Code Public Key Cryptographic Standard 12 Power Over Ethernet Portable Operating System Interface Provisional Acknowledgement Public Switched Telephone Network Proactive Voice Quality Monitoring Quality of Service Remote Authentication Dial I
313. s Administration November 2012 263 Licensing License Tokens License mode Node locked License status Active Token type Time based Tokens required 1 Tokens requested 1 Tokens acquired 1 Tokens remaining 4 Token expiry 2009 12 31 Figure 63 Node locked license mode License information for time based token connected to Avaya Server Note the extra line Tokens Required 1 This line is displayed only when the IP Deskphone connects to an Avaya Server The status of the time based token can be one of the following e Active e Inactive A time based token can be inactive for one of the following reasons e Insufficient tokens e License expired Standard token The following figure is an example of a node locked Standard token In this example the embedded server on the IP Deskphone contains five tokens The IP Deskphone is enabled for Advanced Feature Set and is connected to a non Avaya server 264 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com Node locked license mode License Tokens License Mode Node Locked License status Active Token type Standard License warranty 2009 12 31 FW build date 2009 03 31 FW contract date 2009 03 31 Tokens requested 2 Tokens acquired 2 Tokens remaining 3 Refresh amsa a ee Figure 64 Node locked license mode license information for Standard token connected to non Avaya Serv
314. s supported by the Avaya 1200 Series IP Deskphone Table 62 SIP methods Method Supported Comments INVITE Yes Mid call re invites for media changes also supported ACK Yes BYE Yes CANCEL Yes OPTIONS Response only INFO Yes Optionally used for in session DTMF signaling and Avaya Call Server specific NAT detection PING Yes Proxy detection monitoring and Avaya Call Server specific firewall traversal REGISTER Yes For user registration REFER Yes For transfer NOTIFY Yes SUBSCRIBE Yes PUBLISH Yes For VQMon Publish PRACK Yes No support for PRACK specific early media negotiation scenarios MESSAGE Yes UPDATE Yes UPDATE messages received in an early dialog state require reliable provisional responses If PRACK is disabled or not used by a local or remote party some SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 175 SIP messages supported by the IP Deskphone Method Supported Comments feature UPDATE operations fail as described in RFC3311 The support of UPDATE messages is not a configurable SIP responses The following SIP responses are also supported e 1xx Response Information Responses e 2xx Responses Successful Responses 3xx Response Reguest Failure Responses e 4xx Response Server Failure Responses 6xx Response Global Responses 1xx Response lInformation Responses 176
315. sensitive data that you want to hide from the normal end user such as the IP address the MAC address on the IP Deskphone information screen and the FE IP Address and Port on the audio quality details screen NO YES NO ADMIN_PASSWOR D_EXPI RY The date that the configured ADMIN_PWD is no longer valid anda new password must be downloaded from the provisioning server Empty Timestamp CONTACT_HDR_P ORT_CS1K Configure SIP IP Deskphones to register toa Communication Server 1000 server using TLS and to be able to receive calls using TLS Y N Note The SFTP file read and write pattern entries must be strictly followed The following are examples of valid and invalid formats of SRTP read and write patterns Example of valid formats SFTP_READ_PATTERNS cfg rel re2 re3 dat SFTP WRITE PATTERNS cfg txt wr1 wr2 Example of an invalid format cfg txt For the SFTP file read and write pattern entries to be valid there must be no space between the extensions SIP Software for Avaya 1200 Series IP Deskphones Administration Comments infodev avaya com November 2012 TCP TLS operation overview Note SFTP writes can only be made to the sftpWr folder You are only allowed to write a file that is 10 or less of the available space on the folder f a file size greater than 10 is written a write failure occurs and the system logs the following event 10
316. settings programming keys The scenarios fall into the following two categories Prompts where you must select exactly one account If only one account is logged on the prompt does not appear The IP Deskphone selects the single account automatically and immediately displays the next screen Otherwise the primary account is always at the top of the list and is highlighted when the prompt first appears e Prompts where an all or none option is available Pressing an account line key highlights the corresponding item in the account list If no selection is made in a certain amount of time the prompt acts as if you pressed the Back Context sensitive soft key canceling whichever operation required selection of an account Feature dependencies and restrictions The number of line keys on the IP Deskphone limits the number of accounts that you can register simultaneously The IP Deskphone is limited to six accounts Connecting an Expansion Module to the IP Deskphone increases the limit by 18 allowing for 24 registered accounts Additional Expansion Modules do not increase the limit further These are hard limits Further restrictions may be imposed by the administrative policy See Configuration files on page 144 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 143 Multiuser Configuration files You can configure the parameter MAX_LOGINS in the device configuration file The number that you confi
317. sfer join or conference the emergency call place the emergency call on hold or park the emergency call cannot receive an incoming call cannot auto retrieve a parked call and auto retrieval of parked calls is not displayed cannot disconnect the emergency call Only an emergency center or operator can disconnect the emergency call If the user attempts to disconnect after the call has been made the IP Deskphone switches to loudspeaker If the loudspeaker mode is already on the connection remains cannot change Audio Quality e can reply to IM pop ups which are operational during an emergency call During an emergency call the keys function as follows e the Services Inbox Outbox and Address Book keys are all disabled e a right click of the mouse does not show the services menu e the conspicuous keys are disabled SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 165 Emergency Services e the mute key and hold key are disabled e the increase and decrease volume keys remain functional e the feature keys are visible and all except the speed dial keys are functional Shut down and restart If the IP Deskphone turns on or off the IP Deskphone restarts in the usual way reads the config file and receives the location information through LLDP MED or DHCP protocols from the Layer 2 switch or DHCP server which must be available and properly configured Otherwise the IP Deskphone is not p
318. sioning Server URL 0 0 0 0 e Protocol Select either TFTP FTP or HTTP used for provisioning in the Protocol box Table 43 Protocol configuration Protocol TFTP TFTP FTP HTTP e Device ID Enter the Device ID used by the provisioning server for authentication of the IP Deskphone Note TFTP does not reguire a Device ID If FTP or HTTP are used enter the information for a Device ID Note Enter your User ID as the Device ID Table 44 Device ID configuration Device ID XXXXXXXXX e Password Enter the password used by the provisioning server for authentication of the IP Deskphone Note TFTP does not reguire a password FTP and HTTP do reguire a password Table 45 Password configuration Password XXXXXXXXX 30 Configure the PVQMon IP address 122 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com Configure the device settings If this server is available on the network enter the PVQMon IP address Table 46 PVQMon IP configuration PVQMon IP 0 0 0 0 31 Configure the NAT Traversal Method Use one of the following methods to traverse Network Address Translation NAT devices for the IP Deskphone with SIP Software The next five tables show menu items in the Device Settings menu that apply to configuring the NAT Traversal Method e NAT S
319. skphone a new file transfer session starts for each file to be downloaded The provisioning file for example 1230SIP cfg can contain commands that prompt for confirmation before a file is downloaded SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 33 Configure the provisioning server Download the SIP software to the provisioning server To download the SIP software perform the following procedure Downloading SIP software for the IP Deskphone 1 Go to http www avaya com support 2 Log on to the Avaya Web site with a valid Avaya User ID and Password The Support page appears 3 Enter the IP Deskphone type in the Knowledge and Solution Engine box 4 Select Software in the All types scroll down menu 5 Press the gray arrow at the end of the Knowledge and Solution Engine box to obtain the Search Results 6 From the Search Results select and download the appropriate version of the SIP software for the IP Deskphone for example SIP IP Deskphone 1230 Release SIP12x004 01 03 00 bin 7 Place the selected software on the provisioning server Create the SIP provisioning file on the provisioning server The provisioning file is downloaded from the provisioning server to the Avaya 1200 Series IP Deskphone every time the IP Deskphone checks for updates The provisioning file is a clear text file that has the naming convention 12xxSIP cfg The following is an example of an IP Deskphone provisioning
320. skphone conveys the caller s location information to the PSAP If you are not logged on to the IP Deskphone and you pick up the handset or press the handsfree or headset button the message Emergency calls only appears on the screen of the IP Deskphone If you hang up before the connection is established the IP Deskphone goes back to the initial state After the connection is established the call can only be ended by the Public Safety Answering Point PSAP If you hang up the IP Deskphone switches to loudspeaker If the IP Deskphone is already on the loudspeaker mode and you press the hang up button nothing happens The call is still connected and can only be disconnected by the emergency operator Emergency calls originate on the IP Deskphone and are completed by the Call Server The Call Server communicates with the emergency network or emergency systems for routing call control and location information Although the IP Deskphone allows the user to enter location information this location information is not used by all Call Servers Some Call Servers derive the location information based on the number and location databases Characteristics of emergency calls and limitations of emergency calls using the IP Deskphone are as follows e Making calls without logging on is only allowed for emergency calls according to the defined dialing plan e Transmission of the location information depends on M5T SIP Stack version 4 1 because it must
321. sorts the list by the most recent incoming call first If there are numerous calls to process you can configure the selected call to automatically select the last incoming call to make it easier to answer or to leave the selected call static The selected call does not jump as new calls come in but remains on the same call as new calls are added to make it easier for the user to process that call If the calls are for different accounts the line keys associates with the accounts receiving the incoming calls display an incoming call icon Being in a call When a single call is active the screen displays the local account in use and the remote user If multiple calls are active each call appears on a single line The local account for the active call appears on the context line Each line key reflects the most active call state of the account the line key is associated with The active call is affected by operations such as transfer or call parking One exception is the New Call action which uses the primary account by default but can be overridden by pressing another line key to initiate a call You can use your account to transfer or park an active call that is received on that account The exception is the New Call action because it uses the primary account by default You can override the New Call action by pressing another line key to initiate a call Joining calls into an ad hoc conference always uses the conference server of the pri
322. splays a warning confirmation screen The following table describes the function of the context sensitive soft keys for the Trusted Certificates Details screen Table 74 Context sensitive soft keys for the Trusted Certificates Details screen Context sensitive soft key Action Delete Displays a warning confirmation Deletes the selected certificate Back Returns you to the previous screen Device Certificates screen The Device Certificates screen displays a list of subject Common Name CN of device certificates as shown in the following figure Figure 35 Device Certificates screen CN vrany devicesenver2 com CN vranw devicesenver3 com SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 213 Certificate based authentication The following table describes the function of the Context sensitive soft keys for the Device Certificates screen Table 75 Context sensitive soft keys for the Device Certificates screen Context sensitive soft key Action View Displays the information of the selected Device Certificate which includes the following Common Name CN e Serial Number SN Usage e Expiry Date e certificate profile index e Status such as OK or Expired Back Returns you to the previous screen CN varw deviceserzerl com SN 42 42 10 24 DOF9 CE Usage EAP TLS Expiry 7 28 2009 Profile Index 0 Status OK Delete
323. ss MIU Media Information Unit MIU is a concept from VQMon An MIU can be any size down to a 10 millisecond 8 sample block An MIU means a frame in the i200x implementation MOS Mean Opinion Score A subjective measurement of the voice quality of a voice call MOS_CQ The VQMon conversational quality MOS score calculated for a call channel MOS_LQ The VQMon listening quality MOS score calculated for a call channel Packet loss rate The percentage of total packets loss versus packets received R factor A measurement of voice quality based on network impairments including burst packet loss delay and encoding decoding algorithm selection End of call report The IP Deskphone with SIP Software sends a report using VQMON Publish message to the proxy The proxy redirects the publish ID described within the report An end of call report is always generated if VQMON is enabled IP Deskphones do not negotiate or exchange messages with the device defined using PUBLISH IP options Session interval report The IP Deskphone with SIP Software can send voice quality reports at time intervals defined in the device configuration file The minimum and default time interval is 60 seconds If the IP Deskphones send session interval reports more frequently then a threshold violation has occurred SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 97 Vo
324. ssful the customer root certificate is installed on the IP Deskphone in the trusted certificate store Important Although the certificate file usually contains a single customer root certificate it is possible that the certificate file may contain more than one certificate and CRL This occurs where the PEM encoding for each certificate or CRL is appended in the file with a blank line between each file If the authenticity of the file is successfully verified all entities in the file are installed on the IP Deskphone Signing a resource file The following is the command to sign a resource file using openssl openssl smime sign in unsigned file signer sign_cert_file outform PEM binary inkey sign cert pk file out tmp signature file The first customer root certificate must either be signed by a Avaya Trusted Certificate or Fingerprint accepted To control further signing of a customer root certificate and prevent security risks the following Security Policy parameter must be configured CUST_CERT_ACCEPT VAL_NO_CHECK When the IP Deskphone tries to establish a secure connection for example HTTPS SIP TLS with a server the server provides its certificate which then must be verified by the IP Deskphone The following are the possible configurations depending on the server configuration 196 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com Device certific
325. stics 4 IP Network Statistics 5 Certificate Administration 6 USB Devices 7 Advanced Diag Tools 8 Test Key Select ee ee ee asa Figure 31 Diagnostics main menu The following table describes the function of the Navigation keys for the Diagnostics menu Table 71 Navigation Key Action Up and down arrows Use the up and down arrows to change the selected item in the list Enter Invokes the Select Context sensitive soft key 210 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com Certificates Administration main menu Key Action Digital keys number associated with option Invokes an appropriate option ji Selects the first option Server Settings but does not activate it Selects the last option Lock but does not activate it Certificates Administration main menu The certificates administration screen displays the following options e Trusted Certificates e Device Certificates e CRL e CTL To access the Certificates Administration screen from the Diagnostics menu select Certificates Administration 1 Trusted Certificates 2 Device Certificates 3 CRL Figure 32 Certificates administration main menu The following table describes the function of the Context sensitive soft keys for the Certificates Administration screen Table 72 Context sensitive soft keys for the Certificates Ad
326. t are used to encrypt and sign digital information and make it possible to verify someone s claim that they have the right to use a given key Certificates provide a complete security solution assuring the identity of all parties involved in a transaction Certificates are issued by a Certification Authority CA and are signed with the CA s private key A certificate contains the following information e Owner s public key Owner s name e Expiration date of the public key e Name of the issuer the CA that issued the certificate SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com Root certificate installation e Serial number of the certificate e Digital signature of the issuer Root certificate installation The customer root certificate is a self signed certificate a self issued certificate where the subject and issue fields contain identical DNs and are not empty The customer root certificate must be installed on the IP Deskphone and stored in the IP Deskphone trusted store for the following reasons e to verify the identity of the various servers that the IP Deskphone may attempt to establish secure connections with such as TLS and HTTPS e to authenticate the signatures on software and configuration files that you download onto the IP Deskphone You can install a customer root certificate by using Simple Certificate Enrollment Protocol SCEP or by using the configur
327. t can be overridden by pressing the Select key which places a checkmark in the box Table 40 PC Port Untag All Configuration in Device Settings menu PC Port Untag all 27 Configure Cached IP Leave unchecked to conform to the DHCP standard and to obtain an IP address from the DHCP server Only check Cached IP to force the IP Deskphone to start with a cached IP address in the event that the IP Deskphone cannot connect to the DHCP server and obtain an IP address To force the IP Deskphone to start with a cached IP address press the Select key A check mark in the Cached IP box indicates that the IP Deskphone is forced to start with a cached IP address Table 41 Cached IP configuration Cached IP 28 Configure the Ethernet port mode e Ignore GARP GARP requests handling The default can be overridden by pressing the Select key which places a check mark in the box Table 42 Ethernet port mode configuration Ignore GARP o SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 121 Device Settings on the IP Deskphone with SIP Software 29 Enter Provisioning Parameters Server URL Protocol Device ID and Password The next four tables show menu items in the Device Settings menu that apply to configuring the Provisioning parameters e Server URL Enter the URL of the provisioning server in the Provisioning Server URL box Provi
328. t key to access a list of PC Port Duplex choices e Auto e Force Full SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 119 Device Settings on the IP Deskphone with SIP Software 23 24 25 e Force Half Scroll through the list with the Up Down arrows and select the appropriate parameter Press the Select key to select PC Port Duplex Table 36 PC Port Duplex configuration PC Port Duplex Auto v Auto Force Full Force Half Disable Data 802 1Q Press the Select key to disable Data 802 1Q A check mark in the Disable Data 802 1Q box indicates that Data 802 1Q is disabled Table 37 Data 802 1Q configuration Disable Data 802 1Q Configure the Data VLAN It is possible to Enable or disable separate VLAN for anything other than voice and signaling Use the right arrow in the Navigation key cluster to highlight the Data VLAN box Press the Select key to access a list of Data VLAN mode choices Scroll through the list with the Up Down arrows and select the appropriate parameter Press the Select key to select the parameter Table 38 Data VLAN Configuration in Device Settings menu Data VLAN LLDP VLAN NAME v No VLAN LLDP VLAN NAME Value from 1 to 4094 If802 1ab LLDP is disabled Data VLAN cannot be automatically configured LLDP VLAN NAME does not appear in the in the list of Data VLAN m
329. t of testing information SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 293 Diagnostics and troubleshooting Key Action Left and right arrows Use the left and right arrows to move through the configurable fields Enter Use the Enter key to enter the editing mode for the active configurable field Ethernet Statistics The Ethernet Statistics NI Port screen displays Ethernet statistics information for Network Interface NI or PC ports such as the number of incoming and outgoing network packages and network settings To access the Ethernet Statistics screen from the Diagnostics menu choose 3 Ethernet Statistics The Ethernet Statistics screen for the NI Port appears as shown in the following screen examples Use the up and down Navigation arrows to scroll through the complete list of Ethernet statistics 294 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com Ethernet Statistics SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 295 Diagnostics and troubleshooting The following is an example of Ethernet Statistics for the IP Deskphone 1 NI Link Status Up 2 Duplex Mode Full 3 Network Speed 1000Mb 4 Auto Sense Negotiate Auto Negotiate Capability Yes Auto Negotiate Completed Yes 5 Port VLAN Priority 0 6 Port VLAN ID 0 7
330. tails screen and the context sensitive soft key that invokes it NO enables access to the IP Deskphone Information details screen and the context sensitive soft key that invokes it e BG IMAGE ENABLE YES NO is used to configure the background image file for the display in newly created profiles and can completely disable the background image feature and disable the corresponding user interface If the specified file does not exist in the images folder of the IP Deskphone no background image is used for the display The values are Y and N The default value is Y BG IMG SELECT ENABLEIY N is used to change the selected background image for the display If the flag is configured to N the Ul to change the background image is hidden from the user locking the currently configured image as the background image on the IP Deskphone The values are Y and N The default value is Y e USE_BG_IMAGE image filename gt is used to configure the background image for the display of newly created profiles by specifying a file name available on the FFS BG_IMAGE_ENABLE must be configured as Y in order to select a background image SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 59 Configure the provisioning server Note Image files for the IP Deskphone must be in the PNG format e SPEEDLIST_KEY_INDEX lt feature key index gt is used to specify the programmable key used for displaying the Spe
331. tallation and certificate profiles see Device certificate installation on page 197 Security and error logs You can access the Security Log and the Error Log to view errors and failures that may have occurred during the operation of the IP Deskphone Before you can access the Security and Error Logs you must configure the Security Policy file with the following parameter SECURITY LOG UI ENABLE YES If configured as yes you can access the Security and Error Logs from the Network screen by choosing Device Settings Diagnostics and then Security and Error Logs The Security and Error Logs are stored in the Logs folder To access the Security and Error Logs select File Manager gt Logs folder and then press the Services key The logs main menu lets you choose one of the following options 1 Security Log 2 Error Log 222 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com Wie 2 Security Log Error Log a Bg aa Figure 44 Logs main menu UC Security and error logs When the user selects a log file the screen displays each log item on a full screen as shown in the following figure Record 401 0305 2008 17 12 15 MAJOR Task Montor one or mor tasks suspended Figure 45 Log item screen The following table describes the function of the Context sensitive soft keys for the log item screen Table 79 Context sensitive soft keys fo
332. ter MAC address 3 Type in the IP Deskphone MAC address gt lt MAC gt lt enter gt For example if the IP Deskphone MAC address is A1B2C3D4E5F6 you enter gt AIB2C3D4E5F6 lt enter gt 4 Click Enter If the MAC address is correct the IP Deskphone is reset and the remote telnet client is restarted If the MAC adadress is incorrect the IP Deskphone displays gt Incorrect MAC address Action is rejected Return to Step 1 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 283 Maintenance 284 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com Chapter 28 Diagnostics and troubleshooting This chapter contains the following topics e IP Deskphone diagnostics on page 285 e Local diagnostic tools on page 287 e How to access the Diagnostics menu on page 288 IP Set and DHCP information on page 290 e Network Diagnostic Tools on page 292 Ethernet Statistics on page 294 e IP Network Statistics on page 298 e Advanced Diag Tools on page 300 e Test key on page 301 e Logging Systems on page 303 e Problem Determination Tool PDT on page 304 e Diagnostic Logs on page 310 IP Deskphone diagnostics Network related issues can be debugged using the Network Diagnostic Utility NDU built into the IP Deskphone Another way to diagnose a problem on an IP Deskphone is to captu
333. ter you access the Network menu the following options are available e Server Settings e Device Settings e Diagnostics e Licensing e Lock Select 3 Diagnostics or press Back to return to the Network menu The following screen appears SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 289 Diagnostics and troubleshooting Figure 79 Diagnostics menu screen The following table describes the function of the Navigation keys for the Diagnostics screen Table 98 Navigation Key Action Up and down arrows Use the up and down arrows to change the selected item in the list Enter Invokes the Select context sensitive soft key Digital keys number associated with option Invokes an appropriate option 7 Selects the first option Server Settings but does not activate it Selects the last option Lock but does not activate it IP Set and DHCP information The IP Set and DHCP information screen provides detailed information about the IP Deskphone such as configuration software version IP addresses gateway and servers To access the IP Set and DHCP information screen from the Diagnostics menu choose 1 IP Set and DHCP information The following screen appears 290 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com Figure 80 IP Set and DHCP information screen The following is an example of the i
334. that requires access to the network to use network services 2 Authenticator the network entry point to which the supplicant physically connects typically a Layer 2 3 switch The authenticator acts as the proxy between the supplicant and the authentication server The authenticator controls access to the network based on the authentication status of the supplicant 3 Authentication server performs authentication of the supplicant Enable and disable Network level authentication through the EAP configuration menu 100 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com Authorization The RADIUS server is the authentication server and performs the actual authentication of the supplicant The following EAP methods are supported e EAP MDS on page 220 e EAP TLS on page 220 e EAP PEAP on page 220 The following options are available for the administrator When EAP MD5 is selected the administrator is prompted to enter ID1 and Password e When EAP PEAP is selected the administrator is prompted to enter ID1 ID2 and Password If the administrator enters only ID1 then ID2 contains same value of ID1 e When EAP TLS is selected the administrator is prompted to enter ID1 If SCEP is used to install the device certificate the administrator is reguired to enter CA Server URL of the SCEP service the Domain Name which the IP Deskphone belongs to and optionally the Hostname
335. the Certificate Trust List USER_KEYS section to enable an IP Deskphone to download a customer root certificate e LOGIN_BANNER section for the log in banner files e USER_CONFIG section for IP Deskphone specific configuration file IP Deskphone specific configuration files support customizing the IP Deskphone on a per IP Deskphone user level Parameters in the device configuration file can be overwritten with a IP Deskphone specific configuration file Mandatory keywords in the Provisioning file are e VERSION xxxxxx where xxxxxx is a six to ten digit number representing the version of the file on the server The version of the module is specified in this field The command is used for version comparison in AUTO mode VERSION is mandatory for all sections In the FW section the software version of the load located on the provisioning server must be entered in this field For all other sections VERSION is just a counter that can be incremented if it is necessary to download a new file version A Caution The version number is stored permanently on the IP Deskphone until a higher version number is downloaded However if the Forced option is in the 12xxSIP cfg file then the file is forced to download and the version number in the IP Deskphone is overwritten with the version number in the 12xxSIP cfg file DOWNLOAD MODE AUTO FORCED defines whether the version is checked This command is optional If this command
336. the UI parameters on the Device Settings screen Table 78 EAP Provisioning Parameters Parameter Purpose Default Allowed EAP EAP mode DISABLED DISABLED MD5 PEAP EAPID1 Device ID1 Empty String 4 to 20 characters EAPID2 Device ID2 Empty String 4 to 20 characters EAPPWD Password Empty String 4 to 12 characters EAP Authentication failures are logged using event 1033 The following is an example of a TLS authentication failure 1033 Minor FRI MAY 15 13 48 06 2009 10223 n fw build bsp vxWorks common dot1x Supplicant moceap_tls c 147 EAP TLS Failed to Authenticate The following sections describe the behavior of each method EAP Disabled EAP disabled is the factory default setting The IP Deskphone does not send a message to the authenticator upon startup and normal network access is attempted If the IP Deskphone receives a Reguest Identity message from the Layer 2 switch the Request Identity is ignored If the Layer 2 switch requires 802 1x authentication the IP Deskphone is blocked from the network and the administrator must enable the EAP feature on the IP Deskphone and configure a DevicelD and Password if required to access the network after the IP Deskphone SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 219 Certificate based authentication is successfully authenticated Or the administrator can plug the IP Deskphone to an EA
337. the group of the user e DEFAULT_CFWD_NOTIFY YES NO is used to configure the ring splash which occurs when either local call forwarding or network based call forwarding have been enabled If this configuration value is enabled the IP Deskphone plays an abbreviated ring tone to remind the user that a call has been forwarded This configuration value only effects users when their user profile is first created unless the FORCE_CFWD_NOTIFY flag is also used The default setting is NO YES a brief ring splash plays when a call is forwarded 56 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com Feature configuration commands NO the ring splash does not play FORCE_CFWD_NOTIFY YES NO allows the administrator to force the behavior of the DEFAULT_CFWD_NOTIFY value on all users who login to the IP Deskphone The default setting is NO YES the DEFAULT_CFWD_NOTIFY configuration value is forced into effect for the user NO the configuration value is not forced into effect for the user e ENABLE SERVICE PACKAGE YES NO toggles the subscription to the Call Server service package When the IP Deskphone connects to a Call Server that does not recognize the service package the subscription for the service package fails If this happens ad hoc conferencing is not available even if the Call Server supports ad hoc conferencing You can configure values f
338. ther attempt is made to apply the programmed presence to all accounts It is more effective to program a separate Presence key to set all accounts to the Connected state Events that update presence states automatically occur for each account For example the On The Phone state is applied to any account that has at least one call active Account presence is not retained after logging off or restarting the IP Deskphone Notifications The IP Deskphone can spontaneously display messages on the screen to report events that you did not initiate This includes events such as failure to retrieve a service package and availability of a new location list These spontaneous notifications do not indicate which account is affected by the event A message appears to indicate the affected account The following figure is an example of an account notification 142 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com Account selection DOD Information 017 1 54pm Unable to retrieve Service Package For User1 OK TEA ee bea Y Figure 21 Example of an account notification It is possible for the same event to occur for multiple accounts at the same time or in quick succession In the preceding figure the accounts are displayed one after the other Account selection There are a number of scenarios where you are prompted to select an account for example logoff per account
339. ther features are not available until the logon process is complete The IP Deskphone does not display a profile selection prompt and does not create a profile for the secondary account Automatic logon If you are logged on when the IP Deskphone is switched off the IP Deskphone automatically logs you back on when you restart the IP Deskphone If multiple users are logged on when the IP Deskphone is switched off the IP Deskphone automatically logs all users back on one after the other when you restart the IP Deskphone If the automatic logon feature is disabled in the device configuration file automatic logon does not occur You can provision the IP Deskphone with user credentials to automatically logon multiple accounts on the initial startup See Primary account logout on page 131 Logging off The Logout command in the System submenu prompts you to select an account asks for confirmation and then proceeds to log off the account Logging off an account frees the corresponding Line key and does not require a password DOL 2 User2 domain com 3 User3 domain2 com User logout 0147 1 54pm Confirm logout for Useri domain com Figure 16 Example of log off screens 130 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com Primary account logout Primary account logout Logging off the primary account causes all other accounts to log off automatically and the IP D
340. tion requires mandatory information for each record including type of the package incoming or outgoing time stamp software version e The second section contains the content of the package in the text format Figure 91 Example of the SIP log file on page 317 is an example of the SIP log file that is output when the following PDT command is entered PDT gt prtlog 1 316 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com Diagnostic Logs KEKEKE SIP LOG FILE KEKE Record 001 SIP_MSG_OUT Logged 11 26 2007 02 46 45 Firmware B221C61 INVITE sip 21 14 10 25 200 148 SIP 2 0 From sip 21 10 10 25 200 148 tag 2c 1737 To sip 2114 10 25 200 148 Call Id call 1045244621 19 10 25 200 218 Cseg 1 INVITE Contact lt sip 2110 10 25 200 218 gt Content Type application sdp Content Length 308 Accept Language en Allow INVITE ACK CANCEL BYE REFER OPTIONS NOTIFY REGISTER SUBSCRIBE Supported sip cc sip cc 01 timer replaces User Agent Pingtel 2 1 3 VxWorks Date Fri 14 Feb 2003 17 43 50 GMT Via SIP 2 0 UDP 10 25 200 218 v 0 o Pingtel 5 5 IN IP4 10 25 200 218 s phone call c IN IP4 10 25 200 218 t 0 0 m audio 8766 RTP AVP 96 970 8 18 98 a rtpmap 96 eg711u 3000 1 a rtpmap 97 eg711a 8000 1 a rtpmap 0 pemu 3000 1 a rtpmap 8 pcma 8000 1 a rtpmap 18 g729 8000 1 a fmtp 1 3 annexb no a rtpmap 98 telephone event 8000 1 Record 001
341. tions are e what kind of audio alert you want to use ring tone beep or nothing e whether you want the red LED to blink e whether you want the call to be added to the Incoming Call logs IM Settings IM Settings is located in the User Settings menu Any change in settings on the primary account takes effect immediately You can also modify settings for a secondary account but the modifications do not take effect until you register the secondary account as the primary account Voice Mail settings Voice Mail Settings is located in the User Settings menu You can program different voice mail addresses and IDs for each account To access the voice mail of a secondary account press the line key of the secondary account to obtain a dial prompt and then press the VMail Context sensitive soft key 136 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com Remembering settings after logout Waiting messages are reported in the following two ways e The red LED lights up if any account has a waiting message A shaded envelope icon appears on the line key of each account that has a waiting message unless the account is in a call Remembering settings after logout The IP Deskphone remembers up to 24 sets of configurations for each profile If you configure settings for an account and you log off the account the settings are restored after you log back onto the account as either a
342. try content with a populated field Delete Deletes the selected domain from the list Back Returns you to the Answer Mode Settings screen The following table describes the outside actions on content for the Allow Addresses screens Table 94 Outside actions on content for the Allow Addresses screens Key or action Result Goodbye Idle screen Quit Idle screen Off Hook call keys Clears the screen and allows you to make a call 278 SIP Software for Avaya 1200 Series IP Deskphones Administration Comments infodev avaya com November 2012 Automatically answering a call Automatically answering a call With the interworking feature enabled the IP Deskphone can answer automatically manually or reject an incoming auto answer request If the request is valid and the user is authorized to make the request see Pre granting authorization for the Answer Mode on page 273 the call is answered automatically A ring splash or short ring tone indicates to the user that the call was automatically answered The subject is Auto Answered and the microphone is muted the user can deactivate the mute status by pressing the mute key on the IP Deskphone The following image is an example of a notification indicating an auto answered call Lnl John 1 26 Cam From Jane jane macadamian com Subj Auto Answered Action Serves Audio SS SS Ee ES Figure 77 Example of
343. ts three types of Extensible Authentication Protocols EAP EAP MD5 User ID password based authentication EAP PEAP certificate based authentication EAP TLS certificate based authentication Trusted root certificates and device certificates must be installed before using EAP TLS EAP PEAP or HTTPS Certificate based authentication supports two types of device certificates one is used by EAP TLA and the other is used by SIP TLS but the administrator can also have a third device certificate for HTTPS The user must connect to a Certificate Authority CA to retrieve or sign certificates ACA is a trusted third party components of a system agree to trust the CA to verify the necessary information When the CA validates the user information it issues the user a certificate that contains a variety of data including e the identity of the issuing CA e how much the CA trusts the user an expiry date for the certificate Other components of the system can read the user s certificate to determine if the certificate and the identity it represents are valid The administrator can install and manage the certificates on the IP Deskphone The certificates authenticate the IP Deskphone to an authentication server before the IP Deskphone can access the enterprise network Certificate based authentication includes the following features EAP Authentication SIP Software for Avaya 1200 Series IP Deskphones Administration Nove
344. ulletins on http support avaya com css appmanager public support 22 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com Chapter 4 Overview Introduction This chapter describes the hardware and software features of the Avaya 1200 Series IP Deskphones and provides a brief overview of Session Initiation Protocol SIP In this document Avaya 1200 Series IP Deskphones are referred to as IP Deskphones SIP overview Session Initiation Protocol SIP is a signaling protocol used for establishing multimedia sessions in an Internet Protocol IP network SIP is a text based protocol similar to HTTP and SMTP With the introduction of SIP to IP Deskphones telephony integrates easily with other Internet services SIP allows the convergence of voice and multimedia Avaya 1200 Series IP Deskphones with SIP Software The Avaya 1200 Series IP Deskphones connect to an IP network using an Ethernet connection All voice and signaling information is converted into IP packets and sent across the network IP Deskphones can be ordered with UNIStim software installed or with SIP software installed UNIStim software and SIP software use the same hardware but the order number of an IP Deskphone with UNIStim software is different from the order number of an IP Deskphone with SIP software If you have an IP Deskphone with UNIStim software you can convert the software to SIP software To dow
345. uthentication CTL screen The CTLscreen displays a list of subject Common Name CN of the CTL certificates as shown in the following figure Figure 39 CTL certificate screen The following table describes the function of the Context sensitive soft keys for the CTL screen Table 77 Context sensitive soft keys for the CTL screen Context sensitive soft key Action View Displays information on the selected certificate which includes the following e Common Name CN e Serial Number SN e Expiry Date e Certificate Status such as OK or Expired Delete Displays a warning confirmation Deletes the CTL Back Returns you to the previous screen After you press the View Context sensitive soft key on the required certificate information about the certificate you selected appears on the screen The following figure is an example of the CTL Certificate Details screen for the certificate www ctlserver1 com 216 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com EAP Authentication CN vranw ctlserverl com SN 35 F2 11 24 DO F2 AE UO Expiry 3282010 Status OK a m Figure 40 CTL Certificate details screen You can use the PDT shell command to view an installed CTL The following is an example command with the output of the command gt listectleerts CTL Certificate Count 2 0 MAC 172 25 10 171 Expires SUN
346. uthentication protocol that requires a user ID1 and root certificate to establish a TLS channel EAP MD5 is the inner authentication protocol that requires a user ID2 and password to pass through this channel in a secure mode The customer root certificate can be installed using SCEP or SIP configuration file For more information see Root certificate installation on page 195 If the IP Deskphone fails to authenticate to the RADIUS server or to install the required certificates the IP Deskphone displays a EAP Authenticate Fail message and the IP Deskphone cannot access the network 220 SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 Comments infodev avaya com EAP Re authentication EAP Re authentication The re authentication process proceeds in the background without disturbing the ongoing operation of the IP Deskphone If the re authentication fails or times out the IP Deskphone becomes inoperable Re authentication interval is controlled by the Layer 2 switch re authentication interval parameter The minimum supported re authentication interval when EAP MD5 and EAP PEAP are configured is 10 seconds for EAP TLS the minimum interval is 20 seconds Provisioning configuration file download Securely download provisioning configuration files through HTTPS Provisioning configuration files download through HTTPS The IP Deskphone can contact a provisioning server and download an 12xxSIP cfg file to
347. verting UNIStim software to SIP software using WEP IP ssc ch E Been aa AE 91 Create the device configuration file on the provisioning SEVP araa basi E EEA 40 Create the IP Deskphone configuration file on the PFOVISIONING SETVEF seeen 71 Creating the SIP provisioning file on the provisioning SEVE oriniai iiaee aerario ER badal 34 SIP Software for Avaya 1200 Series IP Deskphones Administration Ctrl Priority bits configuration oooooooo 114 Custom banner problem oooW W 0 285 D Data 802 10 configuration ooooo 114 Data Priority bits configuration oooooo 114 Data VLAN icon nan nana 110 Data VLAN configuration eeookk 114 Default error handling ooooW Woo 181 Device configuration commands details 43 Device configuration commands list 40 Device configuration file example ooooo 40 DEVICE Ds kendsid ain noni ank pem sanitanaan omah asa Katakan Dana anna van 113 Device ID configuration ooWoWoo 114 Device Settings kei ren nebak Kaelanjanata 99 Device Settings menu parameters e ooo 99 Device settings on the IP Deskphone with SIP Software An an A PI PAN 99 DA GP ce cies been en na enam asah bana 106 DHCP Configuration ooooWoWoo 114 Dialing function description oooooooo 75 Dialing Plan ii ihsan anal 15 Dialing plan declarations section sample 75 Dialing plan dig
348. vice certificates are signed by well known trusted certificate authorities e Server authentication occurs when a server has a certificate signed by a certificate authority The certificate is only used for the client to validate the identity of the server it is connected to After the TLS connection is established the server can identify the IP Deskphone through a user name and password How TLS impacts SIP TLS impacts SIP in the following ways e URIs contain transport parameters used to indicate the preferred method of contact For example Contact Bob lt sip bob company com transport tls gt Important A transport parameter of TLS indicates that the server or client prefers TLS to be used for communication SIP Software Release 3 2 adds transport tls to the contact header when using TCP or TLS VIA header contains the transport protocol used to send a request For example Via SIP4 0 TLSbob company com alias The IP Deskphone attempts to downgrade the allowed protocols if connection attempts are made and fail In order to avoid the IP Deskphone using an unsecure protocol only TLS is enabled The order of preference for protocols is always TLS TCP and UDP You must enable the SIP TLS Listening port for incoming TLS connections to be made Certificate requirements For the IP Deskphone to validate that the server certificate provided by the TLS enabled proxy matches the connected address t
349. w The Full VLAN support feature can create the IP Deskphone Voice VLAN and PC Data VLAN on the three port switch manually and automatically see Figure 26 Voice VLAN and Data VLAN on page 172 If both the Data and the Voice VLAN are enabled on a three port switch only the frames with Data and Voice VLAN tagged go to the network The IP Deskphone receives only the frames with Voice VLAN tagged and sends the frames with Voice VLAN tagged while the PC or local networks receive all frame types When only Voice VLAN is enabled on the three port switch all frame types go to the network the IP Deskphone receives only the frames with Voice VLAN tagged and send all frames with Voice VLAN tagged The PC or local networks receive all frame types SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 171 Three port switch and VLAN functionality Enable Both Voice and Data VLAN Enable Voice VLAN Only on on three port switch three port switch Voice VLAN Three Port Switch Three Port Switch Enable Both Enable Voice VLAN Voi d Dat Onl AN ALLVLANs Y Voice VLAN ALL VLAN s IP Phone IP Phone PC Port P1 PC or Local PC or Local Networks Networks Figure 26 Voice VLAN and Data VLAN Table 61 Port functions on the three port switch when VLAN is enabled Ports Voice VLAN Data VLAN enabled Both Voice and Data VLAN enabled enabled Netwo
350. when a change is made to any mac id file the version number should be incremented so that all IP Deskphones read the file Table 7 IP Deskphone configuration commands on page 71 provides a summary of the commands that can be used in the IP Deskphone configuration file The syntax of each command is summarized in IP Deskphone configuration commands summary on page 71 Table 7 IP Deskphone configuration commands Auto login AUTOLOGIN_ID_KEY01 AUTOLOGIN_PASSWD_KEY01 IP Deskphone configuration commands summary e AUTOLOGIN_ID_KEY01 userlID domain name This parameter is located within the IP Deskphone specific configuration file This is the ID the IP Deskphone uses to SIP Software for Avaya 1200 Series IP Deskphones Administration November 2012 71 Configure the provisioning server register and authenticate The default User ID user1 is used if an ID is not supplied and the IP Deskphone is not logged in indicates that the IP Deskphone should use its mac address lower case as the User ID userlID domain name the user ID must be followed by the domain name for example jsmith mycompany com 2247 avaya com Note To provision AUTOLOGIN_ID_KEY01 the IP Deskphone must be rebooted after the IP Deskphone configuration file is updated To force a hard reboot after the IP Deskphone configuration file is updated configure FORCE_REBOOT YES in the device configuration file e AUTOLOGIN PASSWD KEYO1
351. x888E 802 1x Ethertype 0x01 Version field from 802 1x frame 3 LLDP Length 2 Protocol identity 0x88CC LLDP Ethertype MAC PHY Configuration Status Auto negotiation support status Bit 0 1 Auto negotiation supported Bit 1 1 or 0 depending on the current auto negotiation status for example either enabled or disabled PMD auto negotiation advertised capability 0x4000 10BASE T half duplex mode 0x2000 10BASE T full duplex mode 0x0800 100BASE TX half duplex mode 0x0400 100BASE TX full duplex mode Operational MAU Type 10 UTP MAU 10BT half duplex mode 11 UTP MAU 10BT full duplex mode 15 2 pair Category 5 CAT5 UTP 100BT half duplex mode 16 2 pair CAT5 UTP 100BT full duplex mode Power Via MDI MDI power support 0 Bit 0 0 Powered Device Bit 1 0 PSE MDI power not supported Bit 2 0 PSE MDI power state disabled Bit 3 0 PSE pair selection can not be controlled PSE power pair 1 Power Class 2 for 1220 1230 IP Deskphones Power Class 3 for 1120E 1140E 1165E IP Deskphones Link Aggregation Aggregation status 0 the link is not capable of being aggregated and currently is not in aggregation Aggregated Port ID 0 Maximum frame size The MAC PHY supports an extension of the basic MAC frame format for Tagged MAC frames The maximum frame size is configured to 1522 LLDP MED System Capabilities Bit 0 1
352. ya com Feature configuration commands e MAX IM ENTRIES x is used to configure the maximum number of Instant Message IM entries and takes a number as a parameter Once the maximum number is reached the oldest IM is deleted without any user notification The default limit is 999 x the maximum number of instant messages MAX_ADDR_BOOK_ENTRIES x is used to configure the maximum number of entries in the address book and takes a number as a parameter The default limit is 100 x the maximum number of address book entries ADDR BOOK MODE NETWORK LOCAL BOTH is a command to choose the address book that is used to search for other users The default setting is NETWORK NETWORK downloads the user s address book from the network New address book entries are uploaded to the network LOCAL creates a user address book and stores it locally on the IP Deskphone BOTH attempts to download a network address book and keep a copy on the IP Deskphone If a network address book is available the IP Deskphone functions as if NETWORK mode has been selected e HOLD TYPE RFC2543 RFC3261 is used to select the protocol to hold a call The default setting is RFC3261 RFC2543 is a standard protocol of the Internet Engineering Task Force IETF RFC3261 is a standard protocol of the IETF e ENABLE 3WAY CALL YES NO is a flag to enable or disable local IP Deskphone based three way cal
353. you to determine the method used to install a device certificate and provides you with some control over the device certificate attributes You can do the following e Specify the method used to obtain a device certificate for the IP Deskphone SCEP or PKCS 12 e Specify the purpose of a device certificate whether the certificate is used for EAP TLS or HTTPS for example allow sharing of device certificates e Renew a device certificate obtained by SCEP e Customize attributes requested from a SCEP server such as the Distinguished Name DN The following table defines the profile attributes and the allowed values for a device certificate profile Table 68 Device Certificate Profile Attribute Name Type Value s Default PKCS 12 Required Description Index gt 0 Pre defined 1 MAX_PROFILE S Y Device Certificate Profile index Version String containing version of last installed PKCS12 file Source 0 SCEP 1 PKCS12 Index 1 0 Index 2 1 SCEP is default for the first profile PKCS12 is default for the other profiles Active Int 0 Inactive 1 Device 2 User future Index 1 0 Index 2 1 Specifies if the profile is active and if the profile is used for device or user authentication The value 0 indicates that the device certificate 198 SIP Software for Avaya 1200 Series IP Deskphones Administration Com

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