Avaya Remote Access BCM Rls 6.0 User's Manual
Contents
1. 5 Enter a brief description and then a User ID amp Password ensure password meets current Password Complexity Level refer to the Configuring Credential Complexity section of the User Management Guide Note The User ID amp Password must be entered by the remote user when attempting to access the BCM A Add Account Confirm Password X Please type again to confirm the password Tel p j Mc Cancel Password On Login Telset T Note Anytime a new password is entered you will be asked to re enter that password for confirmation 22 NN40011 032 Issue 1 2 BCM Rls 6 0 Remote Access 6 Click OK to save the new changed details If you have added a new account the account will appear in the Accounts list Accounts and Privileges Current Account view by Accounts View by Groups Accounts Telset User ID We Out Locked A Telset Wen adminstrator nnadmin Add Delete Modify 7 To assign a User Group to the selected account click on the Group Membership tab in the lower window To add a User Group to this account click Add Accounts and Privileges Current Account View by Accounts View by Groups Accounts Telset User ID Re Out Locked A Telset W s eGR adminstrator fe E E Add Delete Modify Details For Account Rem ccess General Remote Access History Group Membership L Account is Member of Groups A2. Use IP address pool is enabled the BCM will assign to the Address remote end of the connection the IP address specified in this field Default 10 10 14 2 Second Dial In The last IP address from the local pool used on the BCM for the dial in IP Address connection Default 10 10 18 35 Creating a User Account This section further details of how to create a User Account for Remote Access purposes From the View by Accounts screens you can set up or modify User Accounts set the User ID amp passwords for Element Manager CallPilot Manager and assign User Groups to the User Account 1 Log on to Element Manager 2 From the Configuration tab open the Administrator Access folder and select Accounts amp Privileges 3 Click on the View by Accounts tab Task Navigation Panel Accounts and Privileges Configuration Administration ef Welcome Current Accoudt View by Accounts view by Groups ano Accounts O O 000200 SS E JA paniisan alaini 2 am Telset User ID Locked Out Locked Out Disabled GC aa ts riwi Vi Bi a nnadmin 738662 8 5 a Security Policies nnauest E D 8 H Email Settings ee SNMP es NN40011 032 Issue 1 2 BCM Ris 6 0 21 Remote Access 4 Click on Add to add a new user Accounts and Privileges Current Account View by Accounts View bry Groups Accounts Telset User ID Locked Out Locked Qut Disabled nnadmin 730662 E E m nnguest P F T Modify
3. Dial In Settings Idle timeout ei 1800 Line Ce Maximum receive unit 500 Calling number o Maximum transmission unit 500 Number of rings O n PAP T CHAP fw Auto disable T MSCHAP MSCHAP v2 Auto disable timer min 8 Directory Number Ba o Attribute Description S Callback Settings Callback retries 1 10 The number of attempts made by the BCM to dial out to the remote end during callback Default 3 Callback retry 0 360 Interval for successive connection attempts for dial out during interval s callback Default 60 seconds PPP Configuration Default 1800 seconds Receive Unit Default 500 Transmission Default 500 Unit support Default CHAP Dial In Settings Line number monitored by the modem for incoming calls Default blank A value of 0 blank Range Min Target Line Max Target Line Analog modem uses this Calling Number Calling ID CLID to detect an incoming data call Default 1 Auto disable the dial in for modem after use Default disabled Auto Disable Time after which the Dial in for the modem is disabled after use Timer min Default 0 0 30 Minutes Directory Read only number assigned to the analog modem Used for manual Number transfer of call or by auto attendant Local IP Address Specification Remote IP Address Specification Remote assigned E Assign IP address to remote we IP address Dn 10 14 1 IP address Dn 10 14 2 Attribute Description gt S Local IP A
4. IS Connection State Callback retries 3 Callback Settings Callback retry interval fei 60 l FFF Configuration Idle timeout 1800 Maximum receive unit 500 Maximum transmission unit 500 PAP IT CHAP Callback E Weconnecteqd Liha FLEW Local IP Address Specification Remote assigned First dial in IP address 10 10 18 1 Second dial in IP address 10 10 18 2 NN4001 1 032 Issue 1 2 BCM RIs 6 0 Remote IF Address Specification Assign IP address to remote W First dial in IP address 10 10 18 10 Second dial in IP address 10 10 18 11 13 Remote Access 5 Finally an administrator has the capability to disconnect a modem or ISDN call if they find that a modem or ISDN call is in progress S webpage A valdate Device D I Ciscornect Ei Refresh Datt Interfaces Glabsl Settings Haden Dain Parameters ISDN Diskin Parameters Enable S00 dahin py Donetk Ste User Local IP Address Dette 1P Address Calach kaku D Ke Ugen Remote Access settings for Modem or ISDN configurations can be viewed by selecting For Modem Configurations Select the Configuration tab opening the Resources folder selecting the Dial Up Interfaces link followed by the Modem Dial In Parameters tab Refer to the Modem Dial In Parameters section of this guide for more information Task Navigation
5. the availability of the linked pages Warranty Avaya provides a limited warranty on this product Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this product while under warranty is available to Avaya customers and other parties through the Avaya Support Web site http www avaya com support Please note that if you acquired the product from an authorized reseller the warranty is provided to you by said reseller and not by Avaya Licenses THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE HTTP SUPPORT AVAY A COM LICENSEINFO ARE APPLICABLE TO ANYONE WHO DOWNLOADS USES AND OR INSTALLS AVAYA SOFTWARE PURCHASED FROM AVAYA INC ANY AVAYA AFFILIATE OR AN AUTHORIZED AVAYA RESELLER AS APPLICABLE UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA RESELLER UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED RESELLER AND AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE BY INSTALLING DOWNLOADING OR USING THE SOFTWARE OR AUTHORIZING OTHERS TO DO SO YOU ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING DOWNLOADING OR USING THE SOFTWARE HEREINAFTER REFERRED TO INTERCHANGEABLY AS Y
6. 4 2 The modem can also be programmed to answer incoming lines directly after a configurable number of rings Please be aware the most modems are programmed by default to give up on a connection after 60 seconds If the number of rings and the amount of time it takes for the 2 modems to establish a connection take more than 60 seconds the connection will fail lf an administrator wants a modem to answer after a longer period than this default timeout the calling modem answer timeout should be changed accordingly Internal calls to the modem will always be answered immediately External calls transferred to the modem will be answered after 10 seconds This gives enough time to wait and collect caller ID information which will be captured and logged every time the modem connects 16 NN4001 1 032 Issue 1 2 BCM RIs 6 0 Remote Access Modem Compatibility The internal modem is compatible with all V 34 modems and has been tested with the following modems e U S Robotics Sportster 33 6 FaxModem external modem e Microcom DeskPorte 28 8P external modem e PCTEL 2304WT V 92 MDC internal modem Dell Portable e U S Robotics Sportster 56K external modem Modem Dial In Parameters The Modem Dial In parameters controls Dial in to the BCM for remote access This panel is used to configure the modem for Dial in It also displays the connection status of the modem if one is in progress 1 To view or change the current Modem Dial In Param
7. AVAYA BCM Rls 6 0 Remote Access Task Based Guide Remote Access Copyright 2010 Avaya Inc All Rights Reserved Notices While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing Avaya assumes no liability for any errors Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes Documentation disclaimer Avaya shall not be responsible for any modifications additions or deletions to the original published version of this documentation unless such modifications additions or deletions were performed by Avaya End User agree to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by End User Link disclaimer Avaya is not responsible for the contents or reliability of any linked Web sites referenced within this site or documentation s provided by Avaya Avaya is not responsible for the accuracy of any information statement or content provided on these sites and does not necessarily endorse the products services or information described or offered within them Avaya does not guarantee that these links will work all the time and has no control over
8. OU AND END USER AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC OR THE APPLICABLE AVAYA AFFILIATE AVAYA Copyright Except where expressly stated otherwise no use should be made of the Documentation s and Product s provided by Avaya All content in this documentation s and the product s provided by Avaya including the selection arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating to the protection of databases You may not modify copy reproduce republish upload post transmit or distribute in any way any content in whole or in part including any code and software Unauthorized reproduction transmission dissemination storage and or use without the express written consent of Avaya can be a criminal as well as a civil offense under the applicable law Third Party Components Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements Third Party Components which may contain terms that expand or limit rights to use certain portions of the Product Third Party Terms Information regarding distributed Linux OS source code for those Products that have distributed the Linux OS source code and identifying the copyright holders of the Third Party Components and the Third Party Terms
9. Panel Configuration Administration e Wekome Clakout Interfaces Global Setting HEG System Ze AC Adminstrstor Access Enable modem oan f KE Hesorces Application Resources L t State Hedin Gatewars Port Ranges Telephony Resources Dia Up inbarfaces Fy Tekeggtpze H Data Services Anke Dial Up Interfaces Macken DELIA Bac beretzes ISDN Dakin Parameters 1400 NN40011 032 Issue 1 2 BCM Ris 6 0 Remote Access For ISDN Configurations Select the Configuration tab opening the Resources folder selecting the Dial Up Interfaces link followed by the ISDN Dial In Parameters tab Refer to the ISDN Dial In Parameters section of this guide for more information Task Navigation Panel Configuration Administration oo Welcome Dial out Interfaces Global Settings Modem Dial In Paramete AM System Enable ISDN dial in e Di Administrator Access ae AS Resources SE 9 Application Resource i Media Gateways gt Port Ranges 9 Telephony Resource GS IP Trunks fe Dial Up Interfaces Ce Telephony Mm Fe Mink Darmian Dial Up Interfaces ISDN Dial In Parameters 3 Modem Remote Access Service Specifics For Modem dial in the Auto Disable feature will automatically disable the modem if no connections are established for a configurable period of time The Auto Disable feature is turned on by default and can be turned off The modem can be enabled through E
10. d 9 Port Ranges E Disconnected 9 Telephony Resource EHB IP Trunks d Kap Interfaces Fel Telephony H E Data Services D C Applications 10 NN40011 032 Issue 1 2 BCM RIs 6 0 Remote Access 2 The BCM can be configured with call back users along with their call back numbers In this scenario the user can ask BCM to call back before establishing the PPP connection The BCM will validate the username and use the callback number associated with the account where the username was found The authentication will be made using the username and password associated with the account where the calloack username was found The modem will try to call a configurable amount of time with a configurable delay between attempts Open the Administrator Access folder and select Accounts amp Privileges Select the account to be used for Remote Access click on the View by Accounts tab and to configure the Callback settings in the lower part of the screen in the Remote Access tab Task Navigation Panel Accounts and Privileges Configuration Administration Welcome Current Account view by Accounts view by Groups Py System accounts 9 Administrator Access L UserID Elek UserID docked yt Poche Cut Telset Disabled d BAccounts and Privileges RemAcces Security Policies Op SNMP 5 Resources L Telephony 4 4 Data Services L Applications Details For Account Rem ccess General Remote Access Hist
11. d using an IP Address in the same range as the Local and Remote IP Addresses specified in the Modem Dial in Parameters and ISDN Dial In Parameters configuration screens For example the Dial in side address might be 10 10 10 89 and the LAN side address might be 192 168 15 24 to allow that LAN side address to be accessed 26 NN40011 032 Issue 1 2 BCM RIs 6 0 Remote Access Avaya Documentation Links e Configuration System Guide e Administration amp Security Guide NN40011 032 Issue 1 2 BCM Ris 6 0 2 Remote Access 28 NN40011 032 Issue 1 2 BCM RIs 6 0
12. dd Delete NN4001 1 032 Issue 1 2 BCM RIs 6 0 23 Remote Access 8 Select the groups to be assigned to this account For Remote Access ourposes Administrator and Remote Access will need to be selected you may wish to use the shift and or ctrl keys to select multiple accounts and click OK A Add Account To Group s Select Group s 007 CTE Application 1008 BCM Monitor 9 These groups will be added to the Account is Member of Groups list Accounts and Privileges Current Account view by Accounts View by Groups Accounts adminstrator F E E nnadmin 7I86GZ ia E Add Delete Modify Details For Account Rem ccess General Remote Access History Group Membership Account is Member of Groups 10093 Administrator 1011 Remote c Add Delete 24 NN40011 032 Issue 1 2 BCM Rls 6 0 Remote Access 10 Click on the Remote Access tab Enter the IP Address of the BCM to be used during Remote Access sessions This should be in the same range as the Local and Remote IP Addresses specified during the Modem Dial in Parameters and ISDN Dial In Parameters depending on which method will be used by this account configuration earlier Details For Account Remote Access General Remote Access History Group Membership Callback Modem Callback Number FO Modem Callback Passcode PO ISDN Callback Number FO Remote Modem Access Enable remote modem access menu and CLIDs TI Exter
13. ddress Specification Remote If selected the BCM obtains its IP address from the remote end assigned Default disabled IP Address Use this IP Address as the local IP address for the PPP connection This value is used when Remote assigned is disabled 18 NN40011 032 Issue 1 2 BCM RIs 6 0 Remote Access Attribute Description gt PF Default 10 10 14 1 Remote IP Address Specification Use IP address If selected the BCM will assign the IP address specified in the IP to remote Address field of this section to the remote end of the connection Default selected IP Address When the Use IP address pool is enabled BCM will assign to the remote end of the connection the IP address specified in this field Default 10 10 14 2 ISDN Dial In Parameters The ISDN Dial In Parameters controls Dial in to the BCM for remote access This panel is used to configure the ISDN for Dial in It also displays the connection status of the ISDN connections if any are in progress The tab and description of the fields are below 1 To view or change the current ISDN Dial In Parameters configuration in Element Manager select the Configuration tab open the Resources folder click on the Dial UP Interfaces link followed by the ISDN Dial In Parameters tab Task Navigation Panel Dial Up Interfaces Dial out Interfaces Global Settings Modem Dial In Parameter ISDN Dial In Parameters DCH System H Administrator Access Enable ISDN d
14. eters configuration in Element Manager select the Configuration tab open the Resources folder click on the Dial UP Interfaces link followed by the Modem Dial In Parameters tab Task Navigation Panel Dial Up Interfaces Configuration Administration 9 Welcom Dial out Interfaces Global Setting Enable modem dial in Modem Dial In Parameters Een Dial In Parameters DCH Administrator Access CC Resources Connection State be Application Resource User 7 Local IP Address Remote IP Address Callback H Media Gateways Sen Port Ranges 9 Telephony Resource B E IP Trunks Dial Up Interfaces H H 0 Telephony H Data Services GS esecbe Keeser Attribute Description gt Dial In Default disabled Connection This is a table that shows the current dial in state if connected Note State There is a maximum of one entry in this table as there is only one modem This table will be blank if no dial in connection is currently active Displays the user that is currently dialled in Local IP Address The local IP address assigned to the dial in connection Remote IP The remote IP address of the dial in connection Address Callback This shows if callback is enabled for this dial in connection The status of the dial in connection NN4001 1 032 Issue 1 2 BCM RIs 6 0 17 Remote Access Callback Settings Callback retries 3 Callback retry interval s 60 PPP Configuration
15. gs Modem Dial In Parameters ISDN Dial In Parameters Remote Access Service Remote Access Service RAS allows a client system to dial a telephone number and establish an IP link with a BCM This link is a connection across a telephone network between the modem on the client system and the modem on the BCM Once this link is established the client can run IP applications to access the BCM system s OAM server Web Page Server or BCM Monitor A user must provide credentials to establish the PPP connection The credentials used must match the ones of a BCM account which has the PPP Login privilege This section provides an overview of how to configure the Remote Access Service Specific field configurations can be found in the later sections of this guide 1 The modem or ISDN interface must be enabled for a connection to take place Click the Modem Dial In Parameters or ISDN Dial in Parameters tab and check the Enable modem dial in or Enable ISDN dial in tick box Task Navigation Panel Configuration Administration eM Welcome DCH System Dial Up Interfaces Dial out Interfaces Global Settings Modem Dial In Parameter ISDN Dial In Parameters Enable ISDN dal An ke DACH Administrator Access G Resources Connection State eee eae ee eee eee Application Resource User 71 LocalIP Address 1 Remote IP Address _ Caliback Steps i Media Gateways E Disconnecte
16. ial in ELE Resources Connection State 8 Application Resource il Media Gateways E 0 Port Ranges ha Telephony Resource EHE P Trunks o MTE H E Telephony Pl Data Services Attributes Description gt S O Dial In Default disabled State Displays the user that is currently dialled in Local IP Address The local IP address assigned to the dial in connection Configuration Administration eo Welcome Remote IP The remote IP address of the dial in connection Address Callback This shows if callback is enabled for this dial in connection The status of the dial in connection NN40011 032 Issue 1 2 BCM Ris 6 0 19 Remote Access Callback Settings Callback retries 3 Callback retry interval fei 60 PPP Configuration Dial In Settings Idle timeout ei 1800 Maximum receive unit 300 e L Maximum transmission unit 300 PAP CHAP k Add Attribute Description gt S Callback Settings Callback retries 1 10 The number of attempts made by the BCM to dial out to the remote end during callback Default 3 Callback retry 0 360 Interval for successive connection attempts for dial out during interval s callback Default 60 seconds PPP Configuration Idle timeout s Idle time after which PPP will terminate the PPP connection Default 1800 seconds Maximum 128 16384 The maximum size of the packets that can be received Receive Unit Default 500 Maximu
17. ion of vendor service contracts The owner or its agents may monitor any activity or communication on the computer system or network The owner or its agents may retrieve any information stored within the computer system or network Users should have no expectation of privacy as to any communication on or information File Edit View Wetwork Session Tools Help fp Exit W cut Gs Copy E Paste WebPage ff Validate Device Disconnect Si Refresh Auto efresh Welcome EEN Network Elements Configuration Administration 4 10 1 1 2 Welcome ee ee Welcome Account Notifications Eo o a DACH System p UU 21 21 31 DI Administrator Access 200 30 30 51 H Resources j BCM Chester ef Telephony 200 30 30 77 H E Data Services Di Applications NN4001 1 032 Issue 1 2 BCM RIs 6 0 9 Remote Access 7 To access Dial up interfaces Configuration Resources Dial up Interfaces and access required tab to configure required remote access settings Task Navigation Panel s Dial Up Interfaces Configuration Administration ef Welcome t Dial out Interfaces H Administrator Access E Tee SSES i Ss J T i Interface Name Automatic Dialout Protocol Eo Resources Type _ a Application Resource a Media Gateways Port Ranges 9 Telephony Resource BEI Trunks l ial Up Interfaces DCH Telephony DC Data Services ai Applications Dial out Interfaces Global Settin
18. lement Manager using Feature 9 8 or the Startup Profile If the modem is enabled using the Startup Profile the Auto Disable capability is turned off The modem has a Directory Number DN associated with it This DN can be used to redirect a call to the modem A call can be redirected to the modem DN using the F70 Transfer feature from any sets attached to the BCM or it can be redirected to the modem DN using the Auto Attendant feature Any user on the BCM can redirect an active call at their set by using Feature 9 0 if they don t know the modem DN Feature 9 0 will also display the modem DN on any sets with at least 1 line display NN40011 032 Issue 1 2 BCM Ris 6 0 15 Remote Access Dout interfaces Global Settings Modem Disl In Parameters 130M Disl In Parameters Enable modem dakin Eonnecton Aate Local IF Address Remote IF Address Status Callback Seting Calbeck rabies 3 Calback retry interval 2 50 PPP Configuration Dial In Settings Ide timeout fl Tee tine The Modem DN is Yeas cd Sr Calingnumer dependant on the Start DN of the system Maximum transmission unit 500 Number of rings 1 It can be also be fuke dsable f established via a PaP CMO CG handset using FO Auitordisable Drees ren 30 MSOHAP TC NGC H i C Tireckory Mumbar ame Local IF Address Soecificstion Remote F ddress Soechcstian Bemgte assigned f Assign IP addrass to remote E IP sddess 10 10 14 1 W address fun 10 1
19. m 128 16384 The maximum size of the packets that can be sent Transmission Default 500 Units Authentication Supported PPP authentication PAP CHAP Default CHAP support Dial In Settings Line Line number monitored by the modem for incoming calls Default blank A value of 0 blank Range Min Target Line Max Target Line Dialin Number Analog modem uses this Calling Number Calling ID CLID to detect an incoming data call Local IP Address Specification Remote IP Address Specification Remote assigned C 4ssign IP address to remote lw First dial in IP address 10 10 18 1 First dial in IF address fio 10 18 10 Second dial in IP address 10 10 18 2 Second dial in IP address jig 10 18 11 Attribute Description e Local IP Address Specification When enabled BCM obtains its IP address from the remote end assigned Default disabled First Dial In IP The first IP address form the local pool used on the BCM for the dial in Address connection Default 10 10 18 1 20 NN4001 1 032 Issue 1 2 BCM RIs 6 0 Remote Access Attribute Description Second Dial In The last IP address form the local pool used on the BCM for the dial in IP Address connection Default 10 10 18 16 Remote IP Address Specification Assign IP When enabled BCM will assign the IP address specified in the Remote Address to Site IP Address field of this section to the remote end of the connection Remote Default enabled First Dial in IP When the
20. mote location through a phone line Accessing Element Manager This section describes how to access the Element Manager interface 1 To access the Business Element Manager application from the Start Menu navigate to Start Programs Avaya Business Communications Manager Business Element Manager EH AVG 9 0 H BCM Dial by Name 2 0 IECH Camtasia Studio 2 ICH Camtasia Studio 6 2 Canon Printer Uninstaller 2 Canon Utilities EH Citrix EH ClarifycRM12 0 EH Dia H FileZilla FTP Client E a Documents Sr 2 Microsoft Office Ge Settings CH Microsoft Office Live Meeting 2007 ce F Microsoft SQL Server 2005 a Search BEE H eTox g Help and Support a AH pa J Run H Quicktime S l EH Quote Tool BC 3 Leg Off Pauls e Real 0 shutdown fat amas e SharePoint start 2 Interne 3 Window E SMC 3455 NN40011 032 Issue 1 2 BCM Rls 6 0 H Microsoft ASP NET 2 0 AJAX Extensions ee ee ee ee a ee A Business Communication Manager Hl A Business Element Manager m Viewer Central Inc Uninstall ICH WebEx Recorder amp Player gt A Acrobat_com Adobe Reader 9 amp audacity Remote Access 2 Alternatively double click on the Business Element Manager desktop icon A BUSINESS Element Manager 3 You will be presented with the Element Manager interface 4 Avaya Business Element Manager Network Elements File Edit View Network Session To
21. nal modem CLID PO Low priority external modem CLID FO Modem BCM IP Address 10 10 14 84 NAT Rules i Rule 1 Dial in Side P LAN Side ci i SY Rule 2 Dain Sid lr N del Rule 3 Dain Sid T derl Rule 4 Dain Sid 1 L N derl Modify View by Accounts Remote Access Tab Settings Attribute Description e OO Callback Modem Callback Specifies a number the system will call to verify the dial up user access Number Modem Callback Specifies the passcode the system uses to confirm the callback is Passcode legitimate ISDN Callback Specifies the number the system will call to verify the ISDN user Number Access Remote Modem Access Enable remote Indicates whether the user is allowed to enable modem remotely using modem access Auto Attendant or Voice Mail menu By default this is disabled menu and CLIDs External Modem If the call with matching calling line identification number is received the CLID BCM will redirect the call to the modem Low Priority If the call with matching calling line identification number is received the External Modem BCM will redirect the call to the modem CLID Modem BCM IP Address Specifies the PPP IP address of the BCM when connecting with NN40011 032 Issue 1 2 BCM Ris 6 0 25 Remote Access Attribute Description _ it analog modem or ISDN terminal adaptors S NAT Rules This section is used to allow network devices on the LAN side to be accesse
22. ols Help ext d Gut ts Copy Ce Paste D Web Page H Validate Device Sy Connect 4 Delete n 10 1 1 2 n 10 1 1 66 n 200 30 30 30 73 n 200 30 30 51 n BCM Chester n 200 30 30 77 iy TEST BCM50 R6 n 200 30 30 80 4 Open the Network Elements folder and select the IP Address of the BCM Avaya Business Element Manager Network Elements 200 30 30 80 File Edit View Network Session Tools Help Bex A Cut Gs Copy OP Paste WebPage 4f Validate Device Ey connect 3X Delete Element Navigation Panel twork Elements iy 10 1 1 2 n 10 1 1 566 n 200 30 30 30 73 An 200 30 30 51 2 DCH Chester Password SSCS Inventory Information System Name BCM50b System Description BCM50b System Software Version 10 0 1 00 107 5 Enter the User Name of the BCM in the User Name field by default this is nnadmin Then enter the Password in the Password field by default the password is PlsChgMe Click the Connect button 8 NN40011 032 Issue 1 2 BCM Rls 6 0 Remote Access 6 A warning screen will appear read the warning and click OK A Confirm t WARNING This computer system and is PRIVATE and PROPRIETARY and may only be accessed by network authorized users Unauthorized use of this computer system or network is Strictly prohibited and may be Subject to criminal prosecution employee discipline up to and including discharge or the terminat
23. ory Group Membership Callback Modem Callback Number ee Modem Callback Passcode re ISDN Callback Number CO The BCM modem ISDN interface will automatically disconnect if there is no traffic on the IP link for a configurable amount of time NN40011 032 Issue 1 2 BCM Ris 6 0 11 Remote Access 12 The IP addresses assigned to the BCM and the remote client are configurable For the modem dial in the default configuration is for the BCM to assign itself 10 10 14 1 and assign to the remote client 10 10 14 2 The settings can be changed to have the remote client assign itself an address or even assign the BCM an address To configure these settings open the Resources folder select the Dial Up Interfaces link and select the Modem Dial In Parameters tab Task Navigation Panel Configuration Administration pei Welcome H E System H Administrator Access ELE Resources Lf Application Resource 2 Media Gateways Sei Port Ranges x Telephony Resource H E IP Trunks idk A H Telephony DCH Data Services DAC Applications Dial Up Interfaces Dial out Interfaces Global Setting Modem Dial In Parameters Enable modem dial in Connection State SDN Dial In Parameters Disconnect ck Settings Callback retries 3 Callback retry interval 5 50 Configuration Dial In Settings Idle timeout ei 1800 Line Maximum receive unit 500 Calling numbe
24. r Maximum transmission unit 500 Number of rings 1 PAP TI CHAP fw Auto disable MSCHAP T MSCHAPv2 7 Auto disable timer min 30 Directory Number 333 Remote IP Address Specification Assign IP address to remote Jv IP address 10 10 14 2 ocal IP Address Specification Remote assigned IT IP address EN 10 14 1 NN40011 032 Issue 1 2 BCM Rls 6 0 Remote Access 4 For ISDN dial in the default configuration is for the BCM to assign itself 10 10 18 1for the first dial in connection and 10 10 18 2 for the second dial in connection The BCM can have up to two simultaneous ISDN calls in progress The BCM will by default assign the remote end 10 10 18 10 for the first dial in connection and 10 10 18 11 to the second dial in connection The settings can be changed to have the remote client assign itself an address or even assign the BCM an address To configure these settings open the Resources folder select the Dial Up Interfaces link and select the ISDN Dial In Parameters tab Task Navigation Panel Configuration Administration Dial Up Interfaces Velcom Dial out Interfaces Global Settings Modem Dial In Parameter ISDN Dial In Parameters H System DA Administrator Access ELE Resources d Application Resource i Media Gateways Ss Port Ranges be Telephony Resource DCH IP Trunks gt 0 Sie DCH Telephony H 0 Data Services DKCH Applications Enable ISDN dial in
25. ration The remote end requires the telephone number e The User ID amp Password required by the remote PC to make the connection or the creation of a user account for this purpose See the Creating a User Account section of this guide e The IP Addresses to be used at the Local and Remote ends NN40011 032 Issue 1 2 BCM Ris 6 0 5 Remote Access Flow Chart Use the process below to navigate through the guide and configure Remote Access capability for the BCM List the line numbers and IP Addresses that will be used for Remote Access purposes refer to the Required Information section of this guide Review the process overview refer to the Remote Access Service section of this guide Which Remote Access method do you want to configure Modem Aa ISDN Ny Refer to the Modem Dial In Parameters section of this guide Refer to the ISDN Dial in Parameters section of this guide Set up an account for the Remote User refer to the Creating a User Account section of this guide 6 NN40011 032 Issue 1 2 BCM RIs 6 0 Modem Overview Remote Access The modem on the BCM offers two key services e Remote Access allows users at a client station to connect to the BCM across a phone line using Point to Point Protocol PPP This allows a person working from home or from a remote location to connect to the BCM LAN through a modem and a phone line e Auto Dial Out automatically establishes a PPP connection to a re
26. that apply to them is available on the Avaya Support Web site http support avaya com Copyright Trademarks The trademarks logos and service marks Marks displayed in this site the documentation s and product s provided by Avaya are the registered or unregistered Marks of Avaya its affiliates or other third parties Users are not permitted to use such Marks without prior written consent from Avaya or such third party which may own the Mark Nothing contained in this site the documentation s and product s should be construed as granting by implication estoppel or otherwise any license or right in and to the Marks without the express written permission of Avaya or the applicable third party Avaya is a registered trademark of Avaya Inc All non Avaya trademarks are the property of their respective owners 2 NN40011 032 Issue 1 2 BCM RIs 6 0 Remote Access Downloading documents For the most current versions of documentation see the Avaya Support Web site http www avaya com support Contact Avaya Support Avaya provides a telephone number for you to use to report problems or to ask questions about your product The support telephone number is 1 800 242 2121 in the United States For additional support telephone numbers see the Avaya Web site http www avaya com support Copyright 2010 ITEL All Rights Reserved The copyright in the material belongs to ITEL and no part of the material may be reproduced in any form without
27. the prior written permission of a duly authorised representative of ITEL NN40011 032 Issue 1 2 BCM Ris 6 0 3 Remote Access Table of Contents Remote EE 5 OVEN e 5 FREGUIFEC INTOMMIAUOMN EE 5 PLOW GA E 6 Vilate ng EE 7 Accessing Element Manager 7 Remote ACCESS SOVICE EE 10 Modem Remote Access Service Gpecifce 15 Modem COMPAD EE 17 Modem Dial In Parameters ccccccccssecceeeeceseeeseeecseeeeseeesseeesees 17 ISDN Dial In Parameters eege ninaa 19 Creatingva Klee 21 Avaya Documentation LINKS ccccceeeeeeeeeeeeeeeeeeeeeeenens 27 4 NN40011 032 Issue 1 2 BCM RIs 6 0 Remote Access Remote Access Overview BCM Administration and Diagnostics can be performed from a remote location via a dial up connection This would prove useful in situations where limited configuration is required and therefore not necessary to send an engineer to the customer site This guide describes how to prepare the BCM for remote access via ISDN or Modem Notes e ISDN DASS2 and DPNSS will not support dial up RAS connections e The remote configuration PC should be configured with a dial up networking connection The telephone number and required User ID s Passwords should be entered in this configuration Required Information Before commencing Remote Access it would be useful to obtain the following information e The telephone line number used to dial the BCM Only the BCM line number is required for BCM configu
Download Pdf Manuals
Related Search