Avaya Quick Edition Release 3.3 Telephone User Guide
Contents
1. a 28 A Corporate directory changing name in 18 Applications overview 24 making calls using lt a ssa rse eR e 6 Audio maximum entries o 18 callpickupalert 8 CWtTn softkey 2 4 25 28 Authorization code override restriction 2 2 ee ee eee ES Auto Attendant recording yourname 14 D Dir softkey s 2 2 2 02 R i 6 18 25 C Directories deleting entries from Personal 19 Call answering o o eee eee 7 editing entries in Personal 19 Call forwarding viewing entries o o 18 disabling 2 oo ee 12 Disable softkey o o 25 enable forwarding to Voicemail It Display area forward all calls to dialed number 11 entering textin oa 18 forward all calls to directory number 11 setting contrast level aooo a 28 forward all calls to Voicemail 11 DND Do Not Disturb Call log enabling and disabling 21 editing number before dialing 13 DND softkey 000 21 25 making calls from list a a aa 6 viewing entries o ee o 13 Call parking and retrieving 9 E Call pickup Extension number viewing 24 aler is 5 na eo eh ee aa An aa 8 anycall 2 ah 8 call to extension 1 2 2 ee eee 8 G descri2. 10 DAYS OF DELIVERY FOR A REFUND OR CREDIT Avaya grants End User a license within the scope of the license types described below The applicable number of licenses and units of capacity for which the license is granted will be one 1 unless a different number of licenses or units of capacity is specified in the Documentation or other materials available to End User For purposes of this Software License the following capitalized terms shall have the meanings set forth herein Designated Processor means a single stand alone computing device Software means the computer programs in object code originally licensed by Avaya and ultimately utilized by End User whether as stand alone Products or pre installed on hardware Product s means the combination of hardware and Software comprising the Avaya Quick Edition product line License Type s a Designated System s License DS End User may install and use each copy of the Software on only one Designated Processor unless a different number of Designated Processors is indicated in the Documentation or other materials available to End User Avaya may require the Designated Processor s to be identified by type serial number feature key location or other specific designation or to be provided by End User to Avaya through electronic means established by Avaya specifically for this purpose b Shrink wrap License SR With respect to Software that contains elements provid
3. To brighten the background select To dim the background select 7 Press Save then Exit 28 Avaya Quick Edition Release 3 3 Telephone User Guide April 2008 Using Quick Edition IP Telephones Registration Information for Optional Features 1 Press OPTIONS Select Opt Features Select Email Fwd Options WebAdm Sys Options or Teleworker Options to display the registration code 4 Press Exit Web based System Administration If your telephones are connected to the same network as the administration computer you can configure system wide options using the web based administration interface Refer to Avaya Quick Edition System Administration Guide Avaya Quick Edition Release 3 3 Telephone User Guide April 2008 29 Using Quick Edition IP Telephones 30 Avaya Quick Edition Release 3 3 Telephone User Guide April 2008 Options Menus Table 2 Telephone Options Main Menu 1 Options To log into user or system options Call Log DND a View and clear incoming and outgoing log entries Enable and disable Do Not Disturb My Status Set your user status Paging Initiate a page Add edit and delete speed dial entries Optional Features View Set Details View 2 3 4 5 6 Speed Dial 7 8 9 Language Settings 10 Voice Mail Dial View settings Dials the called party s voicemail Table 3 Telephone Options Telephone User Opt
4. osoa o o 23 Status add remove monitored user 21 calling a user o ooo 4504s 21 change personal value 21 configure personal value 21 description a ee ee ee 20 remove personal value 21 VALUES lt 65 gis salin ap aa NO a ae E dan a ee 20 view information for a user 21 T Telephone applications 24 Telephone Options main menu summary 31 Telephone Options menu summary of options 31 32 Text entering in display area 18 Transferring a call attended transfer o a 9 blind transfer o o ee 9 directly to voice mailbox g Tw softkey iaeia ee 25 U User Keypad Shortcuts 16 User Options ACCESSING s ab a Gee Ea a e Pee A 26 User Options Options button contrast level menu items 28 language menu items 27 password menuitems 26 ringtone menu items 27 set details menu items 24 voicemail keypad shortcuts 16 voicemail menu items ooa aa 14 V VDial softkey ooa aa a 59 25 View speed dial list a oaoa a 22 Visual call pickup alert a a oa a a 8 Vmail softkey 15 19 23 25 VMSet softkey o 25 Voicemail accessing Voicemail options 14 Avaya Quick Edition Release 3 3 Telephone User Guide Index calli
5. Call Log 2 Press Out to dial a previously dialed number 3 Press the Line Feature button beside the number that you want to dial 4 Pick up the handset or press SPEAKER To make calls using the corporate or personal directory 1 Press Dir to display the corporate directory then press MyDir to display the personal directory 2 Press the Line Feature button beside the number that you want to dial 3 Pick up the handset or press SPEAKER 6 Avaya Quick Edition Release 3 3 Telephone User Guide April 2008 Using Quick Edition IP Telephones To make a restricted call using an authorization code The system may be configured with dialing restrictions that require you to enter an authorization code 1 Dial the external number 2 After hearing a tone dial the 6 10 digit authorization code provided by the system administrator Receiving Calls If you subscribe to Caller ID service from your service provider the name and number of incoming callers will be displayed To answer an incoming call e Pick up the handset or press SPEAKER or press HEADSET To answer or ignore a second incoming call e Press Answ or Ignore while the telephone is ringing If you choose to answer the first call is put on hold ly 1 Tip When you have multiple incoming calls four or more for the 4610 five or more for the 4621 you must transfer park or place the call on hold before answering the next one AA Call Pickup Call pickup permits a user
6. EET 12 Using Call Logs s gt comet RRR ARRE ia AA 13 Using Voicemail s s lt 2 o ih LK ba A A ee ee ae 14 Record Your Name and Greeting lt lt 14 Listening to Voicemail Messages 15 Using Directories 60245 22545456 E wee a a 18 o EEE 20 Do Not DISWID ocre 21 PAI 228s ba HR REEDS SSS A A AA A AA 22 Speed Dial iria AAA MK EK CARED ODER EK MI 22 Accessing Telephone Applications and Options 08 ee ee 24 Programmable Softkeys 2 ee 2 4 24 Accessing User Options lt lt sanasana na 26 Setting Password Options lt lt gt lt 22s es tawierecsenes eee eae es 26 Adjusting the Volume 6 24 como RRO AA 27 Muting the Active Microphone 27 Changing the User Language 2 ee eee 27 Choosing a Personalized Ringer Tone es 27 Setting the Call Waiting Tone lt lt 28 Setting the Contrast Level of the Display lt lt eee 28 Registration Information for Optional Features lt lt 29 Web based System Administration 29 Loans MENUS 6 7 Z 9 9 Rr AAA A Oa RES OSS 31 d MAE MES EK LK VA UE BB KEK UKK KEK SHAKERS EROS TES 33 Avaya Quick Edition Release 3 3 Telephone User Guide April2008
7. SIP number type the prefix first ar wo N Press Next Save then Exit To copy an entry from the corporate directory 1 Press Dir 2 Select the Line Feature button beside the number that you want to copy 3 Press Copy then select My Personal Dir 4 Press Ok then Exit To copy an entry from the call log Select Log Select the Line Feature button beside the number that you want to copy Press Copy then select My Personal Dir Press Ok then Exit T ee To copy an entry from a voicemail record Press Vmail and enter the password and then press Done Select the Line Feature button beside the voicemail record that you want to copy Press Copy then select My Personal Dir Press Ok then Exit e E A To edit an entry in your personal directory Press Dir then MyDir Select the Line Feature button beside the entry that you want to edit Press Edit to modify the entry Press Next optionally edit the number OVP rN Press Next Save then Exit To delete an entry from your personal directory 1 Press Dir then MyDir 2 Select the Line Feature button beside the entry that you want to delete 3 Press Del then Exit Avaya Quick Edition Release 3 3 Telephone User Guide April 2008 19 Using Quick Edition IP Telephones Status Status information is the advertisement of a user s availability to communicate with others You can monitor a maximum three telephones on the 4610SW IP and four on the 4621 SW IP Y
8. a changing in Corporate directory 18 authorization code ooo oo viewing a cc ee L L L LL 24 Retrv softkey 2 o 9 20 Network ate Viewing hee Ree hee So 24 o plc numberof 1s NE 5 a s Operator pemn extension a SR wed eas 2 SDial softkey eee ee ee 22 25 Options button Site identifier viewing a 24 mainmenuitems 31 Softkeys telephone menuitems 31 application labels 0 24 Options web summary of menuitems 32 CFwd na ee 25 Overview COM eee e an aa an an ak 0 25 of telephone applications 24 G E Disable lt eee ha ah ie an Gh aaa ta GA ese Ss 25 P DND diia Tae a Be aie Se a em AE a 25 GIT r Tac a maa a an an Ge an L A 25 Page SONIKEY ae pas a bg pa Wen ara Hg e 2 Rela a ara ta des a Re RS 25 Paging ee non BAN a a RA POG Adnan IS eae RTE a ase Bc aS ea N aa 25 a MyDir a ons boo nee ees 25 changing user options and voicemail 26 MySts La 25 enabling or disabling user options 26 Page La 25 Personal directory PKANY a ios ae ow a ln be K G 25 adding entries manually 19 PkExt Gk je och aa ba ai 2 25 copying entry from Calllog 19 PkLst o a ee he ws ma an 25 copying entry from Corporate directory 19 Bed e ws th arte aa 25 copying entry from Voicemail record 19 RngTn a 25 deleting entries oa o 19 SDial
9. directory and 100 for the personal directory To view corporate and personal directory entries 1 Press Dir to view the corporate directory then MyDir to view your Personal directory 2 Press PAGE LEFT or PAGE RIGHT to move through directory pages To change your name in the Corporate directory 1 Press OPTIONS and log in to User Options Press Name and then Chg Type a name starting with the last name and ending with the first name for example Young Mary Press Bksp to delete characters if necessary Key Action 1 To enter special characters 8 and Case softkey To change a character to upper or lower case The first character in a line and the first character after a space are capitalized automatically PAGE LEFT and To move the cursor to the left or right without deleting a PAGE RIGHT character Bksp softkey To delete a character 2 through 9 keys Press a key once to enter the first letter twice for the second letter three times for the third letter and four times for the fourth letter For example to type R press the 7 three times 4 Press Save then Exit 18 Avaya Quick Edition Release 3 3 Telephone User Guide April 2008 Using Quick Edition IP Telephones To add an entry to your personal directory manually 1 Press Dir MyDir then Add Type a name for the record for example the name of the party that you want to call Press Next Type the phone number or extension for a PSTN or a
10. forwarding settings Do Not Disturb DND Enable and disable audio notification for incoming calls Speed Dial Create modify and delete personal speed dial numbers Call Pickup Alert Enable and disable audio and visual call pickup alert Caller s Logs Incoming Calls View details Clear and Reset Missed Call Counter Dialed Calls View details and Clear Log Terminal Settings Voicemail Name Change name Set Optional Features Zero Redirect View e mail Fwd Teleworker and WebAdm Sys Options Enable and disable Operator redirect and enter the number to which a call will be redirected SMTP Seitings Enable or disable SMTP on network and specify IP address of SMTP server host and or SMTP port for support of e mail notification of voicemail See your system administrator Teleworker Options Working Mode Disable Local or enable Teleworker teleworker Preferred Server Enter the IP address of the teleworker server host Backup amp Restore Backup amp restore user configuration data To access telephone and user options using a web browser 1 Start the web browser on your computer 2 In the Address field enter the IP address of the telephone for example type https 192 168 0 2 32 Avaya Quick Edition Release 3 3 Telephone User Guide April 2008 Index Index Contrast level setting
11. the products services or information described or offered within them We cannot guarantee that these links will work all of the time and we have no control over the availability of the linked pages Warranty Avaya Inc provides a limited warranty on this product Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this product while under warranty is available through the following Web site http avaya com support Copyright Except where expressly stated otherwise the Product is protected by copyright and other laws respecting proprietary rights Unauthorized reproduction transfer and or use can be a criminal as well as a civil offense under the applicable law Avaya support Avaya provides a telephone number for you to use to report problems or to ask questions about your product The support telephone number is 1 800 242 2121 in the United States For additional support telephone numbers see the Avaya Web site http avaya com support Software License USE OR INSTALLATION OF THE PRODUCT INDICATES THE END USER S ACCEPTANCE OF THE TERMS SET FORTH HEREIN AND THE GENERAL LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE AT http support avaya com Licenselnfo GENERAL LICENSE TERMS IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS YOU MUST RETURN THE PRODUCT S TO THE POINT OF PURCHASE WITHIN TEN
12. to answer a call that is ringing on another telephone in the same pickup group You will hear a reorder tone if you are not allowed to pick up a call or if there is no alerting call Note See page 24 for instructions to program softkeys for Call Pickup List PkLst Call Pickup Any PkAny or Call Pickup Extension PkExt To display the list of calls available for pickup in your group 1 Press PkLst to display all calls available for pickup 2 Press the Line Feature button beside the call that you want to answer Avaya Quick Edition Release 3 3 Telephone User Guide April 2008 7 Using Quick Edition IP Telephones To pick up any call within your group e Press PkAny the system selects the telephone and the call targeted for pickup To pick up a call on a specific extension within your group e Press PkExt and then dial the ringing extension OR press PkLst and select an extension in the list of calls available for pickup To pick up a call when audio or visual alert is enabled With audio alert enabled a call to your telephone will override a pickup alert With visual alert enabled a call to your telephone will return a busy signal to the caller if all call display lines are consumed by unanswered call pickup calls 1 Visual alert the interface will display the calling party number and the called party name Audio alert the telephone will provide an audible page tone ring 2 Press Answ to answer the call press Ignore t
13. 3 Contents 4 Avaya Quick Edition Release 3 3 Telephone User Guide April 2008 Using Quick Edition IP Telephones Introduction Message Waiting Line Feature buttons Softkeys 4621 SW IP Telephone a SL lt gt lt gt SS Softkeys 4610 SW IP Telephone Phone Exit Options Speaker Hold Headset Transfer Mute Conference Volume Up Drop Volume Down Redial Page Left Page Right Avaya Quick Edition Release 3 3 Telephone User Guide April 2008 5 Using Quick Edition IP Telephones Making Calls To make calls manually 1 Pick up the handset or press SPEAKER or press HEADSET 2 Dial the number To make a call using a speed dial You must first create speed dial entries see Speed Dial on page 22 1 Press OPTIONS and select Speed Dial 2 Press the number that corresponds to the entry that you want to call To make a call directly to a voice mailbox 1 Press OPTIONS and select Voice Mail Dial or press the VDial softkey 2 Dial the number To make a call using REDIAL 1 Pick up the handset or press SPEAKER or press HEADSET 2 Press REDIAL to dial the last number that you dialed Note Pressing REDIAL when the phone is idle will display the outgoing call log REDIAL will dial the telephone not the voicemail To make a call from the list of call logs You must subscribe to Caller ID service for the name and number of incoming calls to be recorded in the Incoming list 1 Press OPTIONS and select
14. AVAYA Avaya Quick Edition Release 3 3 Telephone User Guide 16 601411 Release 3 3 April 2008 Issue 4 2007 Avaya Inc All Rights Reserved Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing Avaya Inc can assume no liability for any errors Changes and corrections to the information in this document may be incorporated in future releases For full legal page information please see the complete document Avaya Legal Page for Software Documentation Document number 03 600758 To locate this document on the website simply go to http avaya com support and search for the document number in the search box Documentation disclaimer Avaya Inc is not responsible for any modifications additions or deletions to the original published version of this documentation unless such modifications additions or deletions were performed by Avaya Customer and or End User agree to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by the Customer or End User Link disclaimer Avaya Inc is not responsible for the contents or reliability of any linked Web sites referenced elsewhere within this documentation and Avaya does not necessarily endorse
15. IGHT to view all entries To add a speed dial entry manually 1 na 80 M 6 Press OPTIONS and select Speed Dial Press Add Type aname for the Speed Dial entry and press Next Type a number and press Next Select the Line Feature button beside any available Speed Dial number to assign the entry to the Speed Dial number Press Save then Exit To copy an entry from the corporate directory 1 2 3 4 Press Dir Select the Line Feature button beside the number that you want to copy Press Copy Press Speed Dial 22 Avaya Quick Edition Release 3 3 Telephone User Guide April 2008 Using Quick Edition IP Telephones 5 Select the Line Feature button beside any available Speed Dial number 6 Press Ok then Exit To copy an entry from the call log 1 Dapy Select Log If you want to copy an entry from the list of dialed numbers press Out Select the Line Feature button beside the number that you want to copy Press Copy then Speed Dial Select the Line Feature button beside any available Speed Dial number Press Ok then Exit To copy an entry from a voicemail record 1 Par oN Press Vmail Type your voicemail password and select Done Select the Line Feature button beside the voicemail record that you want to copy Press Copy then Speed Dial Select the Line Feature button beside any available Speed Dial number Press Ok then Exit To edit a speed dial entry 1 7 Daron P
16. Pn GK ck hE nw ah 25 editing entries o o 19 Tih O AN 25 maximum entries o 19 O 25 Pickup Ml dos e ca a 25 APK so o N e A in ts A a 8 VMSet Lo 25 any call e 8 Softkeys programmable cal 5 extension ee Ne Hana aa 2 disable a softkey 24 description A A na E list of functions o o 25 list available calls 2 aaa 7 program a softkey ooo ooo a 24 PKANY SETAN a Sees R ewe E e 8 25 reset to factory default aaa 24 Basa S Z a Be a 8 25 Software version and release number viewing 24 PkLst softkey o o 1 25 Speed dial Presence see Status add entry manually oaoa oa aaa 22 Programmable softkeys copy entry from call log 23 disable a softkey A A E Oe 24 copy entry from corp dir 22 SERU E S Ae A 2 copy entry from voicemail record 23 program a softkey o 24 delete entry o 23 reset to factory default 24 editentry 23 tomakeacallusinga 6 34 Avaya Quick Edition Release 3 3 Telephone User Guide April 2008 VIEW YOU Ste 4 eva o Ea BAR Se ee 22 Speed Dial application adding entries to list aa 22 adding entry manually 22 copying entry from Call Log 23 copying entry from Corporate directory 22 deleting entries o 23 editing entries
17. Record name Stop Recording 1 Satisfied and store 2 Listen to name 16 Avaya Quick Edition Release 3 3 Telephone User Guide April 2008 Using Quick Edition IP Telephones Key Function 3 Erase and re record 4 Add additional recording to the name Exit without changes and return to record name menu 3 Record personal greeting Stop recording 1 Satisfied and store 2 Listen to message 3 Erase and re record 4 Add additional recording to the message Exit without changes and return to personal greeting menu 4 Delete personal greeting and use standard greeting 5 Change password 6 Configure zero redirect 1 Turn on feature 2 Turn off feature 3 Change redirect number Return to personal greeting menu Return to main menu Exit voicemail system Caller Keypad Shortcuts The following table shows the options that a caller can select while leaving a message Each key on the caller s dialpad performs a different function Key Function 1 Save the message and end the call 2 Listen to the message 3 Erase and re record the message 4 Add information to the recorded message Avaya Quick Edition Release 3 3 Telephone User Guide April 2008 17 Using Quick Edition IP Telephones Key Function Exit without leaving a message Pause during recording and play voicemail prompts Using Directories The maximum number of entries is 100 for the corporate
18. S Select Call Log Select the Line Feature button beside the number that you want to delete Press Del To clear lists all call logs and or reset the counter 1 Press OPTIONS 2 Select Call Log 3 Press Clear Avaya Quick Edition Release 3 3 Telephone User Guide April 2008 13 Using Quick Edition IP Telephones Do one of the following e Reset Counter Clears the missed call counter e Clear Incoming Clears the list of incoming calls e Clear Outgoing Clears the list of outgoing calls e Clear All Clears the missed call counter and both lists of calls Press Yes then Exit Using Voicemail Record Your Name and Greeting To record your name 1 G ak N 7 Press OPTIONS Select Options and User Options When you are prompted enter the password the default password is 123456 Press Done Voicemail then Record Name Lift the handset then press Rec speak your name clearly and press Stop Press Play to listen to your recording or Press Save and then Ok if you are satisfied with the recording or Press Rec again to re record your name Press Exit To record a personalized greeting 1 2 3 4 5 Press OPTIONS and log in to User Options Press Voicemail and then Record Greeting Lift the handset Press Rec speak your greeting clearly and select Stop Do one of the following e press Play to listen to your recording e press Save and then Ok if you are satisfied wi
19. d dial would look like this 201 My Voicemail 6 Press Save then Exit Note If security is not an issue you can type your password after the and followed by for single button access to your voicemail For example 201 123456 To listen to a voicemail message while the message is being recorded 1 When the caller begins to record a message FA press Lstn You can hear the caller speaking but the caller cannot hear you 2 To speak to the caller press Answ Avaya Quick Edition Release 3 3 Telephone User Guide April 2008 15 Using Quick Edition IP Telephones To access your voicemail using any telephone To retrieve voicemail messages through the PSTN the network must be have a PSTN gateway 1 Using any touch tone telephone that has access to the one X Quick Edition network dial your extension Wait for voicemail to answer the call As soon as the greeting starts to play press When prompted enter the password followed by the key Follow the prompts User Keypad Shortcuts The following table shows shortcuts available from the keypad after you enter the password Key Function 1 1 Main Menu Listen to new messages 1 Listen to voicemail messages 1 OO N oO A OO LY Rewind Pause Fast forward Replay Envelope information Delete Reply Save Skip to the next message Return to main menu 4 Personal Options 4 2 Voicemail notification on or off
20. e the entry 2 Press Dial To configure your own status information 1 Press OPTIONS Select My Status Press PAGE LEFT and PAGE RIGHT to view all status options Select the Line Feature button beside your status choice ar wn Press Yes To change or remove your status information 1 Press OPTIONS 2 Select My Status 3 Press PAGE LEFT and PAGE RIGHT to view all status options 4 Select the Line Feature button beside your current status Select Auto to remove your set status 5 Press Yes Do Not Disturb Use the do not disturb DND feature to prevent your telephone from ringing or receiving pages 1 Press OPTIONS and select DND or press a programmed DND softkey 2 Select ON or OFF to toggle between turning the feature on and off Avaya Quick Edition Release 3 3 Telephone User Guide April 2008 21 Using Quick Edition IP Telephones Paging To broadcast an announcement to a paging zone 1 2 Press OPTIONS and select Paging Lift the handset and perform one of the following actions e select General Page to broadcast a message to all devices in the network e select the Line Feature button for a specific zone to broadcast a message to the devices in that zone Wait for the paging tone and then speak your announcement clearly into the microphone Press Done or hang up and then press PHONE EXIT Speed Dial To view your speed dial list 1 2 Press OPTIONS and select Speed Dial Press PAGE LEFT and PAGE R
21. ed by third party suppliers End user may install and use the Software in accordance with the terms and conditions of the applicable license agreements such as shrink wrap or click wrap license accompanying or applicable to the Software Shrink wrap License The text of the Shrink wrap License will be available from Avaya upon End User s request Third party Components Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements Third Party Components which may contain terms that expand or limit rights to use certain portions of the Product Third Party Terms Information identifying Third Party Components and the Third Party Terms that apply to them is available on Avaya s web site at http support avaya com ThirdPartyLicense Contents Using Quick Edition IP Telephones lt lt 5 Ia OB LOR 64424448 REA LL OO ee K N 5 PERMANA GS erat see eS Se ee SS A e a Ne ae are 6 POCONO CONG 6252S OSH Se SESE SLSA SEO SSE EEE TSC E CRESS 7 CAN PION 6 4640 eS SOE ira 7 Putting A Gallon GIG o ie oo na A e Be eh SS Bia 8 Transferring Galle a ce cd eee Ree eee eed ad DEDEDE ikasa 9 Parking and Retrieving Calls lt lt 9 Conference Calls sss gt ocoo R wo R RRR RR RRR KR RR RRR RRR RR TE A 10 Call Forwarding 00 s e e R T T REE RER RRR RER HERR se 11 o
22. ing party on the line press TRANSFER When you hear the dial tone dial the number or press FrDir and select the number When the telephone at the far end begins to ring hang up To transfer a call directly to voicemail for the receiving party 1 9 M With the calling party on the line press TRANSFER When you hear the dial tone press VDial Dial the number or press FrDir and select the number Press VmTsf and then press TRANSFER and press OK Parking and Retrieving Calls To park a call 1 2 While the call is active press Park Press Ok and hang up Avaya Quick Edition Release 3 3 Telephone User Guide April 2008 9 Using Quick Edition IP Telephones To retrieve a parked call from the telephone that was used to park the call 1 Atthe telephone that was used to park the call pick up the handset or press SPEAKER or press HEADSET 2 To retrieve a single parked call press UnPrk To retrieve one of several parked calls press the Line Feature button beside the call To retrieve a parked call from any other telephone 1 At any Quick Edition IP telephone connected to the network except the telephone that was used to park the call pick up the handset or press SPEAKER or press HEADSET Press Retrv Press the Line Feature button beside the call that you want to retrieve Conference Calls You can create a conference call with three participants Each of the other participants can in turn add one addit
23. ion Menu 1 Password Change password or turn password on or off 2 Call Forward Enable disable and modify call forwarding settings Also available through a softkey 3 Voicemail Enable and disable operator redirect and the number to which a call will be redirected Record your name and greeting Also available through a softkey on the 4621 SW IP 4 Call Log Clear and Reset Missed Call Counter There are additional options available from Call Logs on the Main Menu 5 Language Select a user language from the drop down list 6 Name Enter your name in the corporate directory 7 Personalized Ringing Review and select your ringer tone 8 Call Waiting Tone Enable and disable the call waiting tone 9 Contrast Level Adjust the contrast level of your telephone display 10 Teleworker To connect your telephone to high speed Internet and access the Corporate directory 11 Reset Softkeys Reset softkeys to factory defaults 12 Call Pickup Alert Select Audio or Visual Alert to display the status screen for audio visual pickup alerts Displays the status screen for audio pickup alerts Avaya Quick Edition Release 3 3 Telephone User Guide April 2008 31 Options Menus Table 4 Telephone Options Web Interface Menu Change Password Enter existing password enter new password and confirm new password Home Call Forwarding Enable disable and modify call
24. ional participant to the conference call for a maximum of five parties per conference call To create a conference call with three participants 1 Call the first party When the call is answered press CONFERENCE Press Dial and dial the number of the second party or press FrDir and choose the number from a directory The first party is put on hold automatically 4 When the second party answers press CONFERENCE To drop a single party from the conference call 1 Select the line that corresponds to the connected party 2 Press Drop To place one of the participants on hold 1 Select the Line Feature button beside the party that you want to speak to privately Press Select To resume the three way conference press CONFERENCE Select the line that was put on hold and press CONFERENCE 9 N 10 Avaya Quick Edition Release 3 3 Telephone User Guide April 2008 Using Quick Edition IP Telephones To place all participants on hold 1 Press HOLD 2 To resume the conference call press HOLD again To end the conference call e Press End or hang up the handset or press SPEAKER or press HEADSET Call Forwarding To forward calls to voicemail 1 Press CFwd 2 Select All Calls or After 3 Rings 3 Press Chg and then select Voicemail 4 Press Save and then press PHONE EXIT To forward calls to a directory number 1 Press CFwd Select All Calls or After 3 Rings Press Chg and then select Directory or press the indicated dialpad
25. key If you want to switch to your Personal directory press MyDir Select the Line Feature button beside the number to which calls will be forwarded Pak oN Press Save then Exit To forward calls to an external number 1 Press CFwd Select All Calls or After 3 Rings Press Chg and then select Dialed or press the indicated dialpad key AWN Enter the number to which calls will be forwarded If the call will be forwarded to a PSTN number or to a SIP network number include the prefix 5 Press Next Save then Exit To enable call forwarding 1 Press CFwd Avaya Quick Edition Release 3 3 Telephone User Guide April 2008 11 Using Quick Edition IP Telephones 2 Select All Calls or After 3 Rings 3 Press On and then press PHONE EXIT To disable call forwarding 1 Press CFwd 2 Select All Calls or After 3 Rings 3 Press Off then Exit To change the number of rings before forwarding 1 2 3 4 5 6 Press CFwd Select After 3 Rings Press Chg Press the or softkey to decrease or increase the number of rings Do one of the following e Press 1 to redirect calls to voicemail and then select Save e Press 2 and select the Line Feature button beside the number to which calls will be redirected or select MyDir to choose a number from your Personal directory e Press 3 enter the number and select Next to redirect calls to your specified number Press Save then Exit To forward email to v
26. ng directly to mailbox 6 recording yourname 14 to playa a 15 Voicemail application setting options through telephone buttons 14 supported callers actions 16 17 user keypad shortcuts 16 what callers hear ay Volume adjusting 27 W Web based System Administration 29 Z Zero redirect feature disabling 2 a 13 specifying Operator extension 12 April 2008 35 Index 36 Avaya Quick Edition Release 3 3 Telephone User Guide April 2008
27. o ignore the call To enable or disable an audio or visual alert 1 Access User Options see page 26 Select Call Pickup Alert Select Audio Alert or Visual Alert Enable or disable ON or OFF Press Exit Ma iN Putting a Call on Hold To put a single call on hold e Press HOLD You can replace the handset without losing the call To retrieve a held call e Pick up the handset and press HOLD To put an active call on hold while you place a new call 1 Press HOLD 2 Press a Line Feature button 3 Place and conclude the new call 4 Retrieve the held call 8 Avaya Quick Edition Release 3 3 Telephone User Guide April 2008 Using Quick Edition IP Telephones To put an active call on hold while you answer a second call 1 When a call comes in press the Line Feature button that corresponds to the incoming call The active call is automatically put on hold Place and conclude the new call To retrieve the held call press the HELD softkey that corresponds to the held line Transferring Calls To transfer a call and speak to the receiving party 1 oO N With the calling party on the line press TRANSFER When you hear the dial tone dial the number or press FrDir and select the number After the dialed party answers your call announce the caller When you are ready to transfer the call press TRANSFER and press Ok To transfer a call without speaking to the receiving party 1 2 3 With the call
28. oicemail It is necessary to make system configuration adjustments to enable email forwarding to voicemail Please see your system administrator This forwarding method does not remove the message from your mailbox you will have to manually delete the forwarded messages Zero Redirect To specify a redirect number 1 oO N Access User Options Select Voicemail and then select Zero Redirect Press Chg Enter the number to which the call will be redirected If the call will be redirected to a PSTN number or a SIP network number include the prefix Press Done then Exit 12 Avaya Quick Edition Release 3 3 Telephone User Guide April 2008 Using Quick Edition IP Telephones To enable or disable zero redirect oO M Access User Options Select Voicemail Select Zero Redirect Press On or Off then Exit Using Call Logs Your telephone will record 100 incoming and 100 outgoing logs When the number exceeds 100 the oldest record is deleted To view call log entries 1 2 3 Press OPTIONS Press Call Log Press PAGE LEFT and PAGE RIGHT to view the next or previous set of entries To edit a call log number before you dial the number 1 ar wn Press OPTIONS Select Call Log Select the Line Feature button beside the number that you want to edit dial Press Edit Press Bksp and use the dialpad to enter a different number and then press Dial To delete a single entry 1 2 3 4 Press OPTION
29. ou cannot monitor Auto Attendant group external numbers A10 analog extensions SIP softphone or WiFi sets When Status is set manually the following status values can be configured by the user e Automatic the default value e Busy e Away e In A Meeting e Be Right Back e Private e DND When Status is set to automatic the following values can be displayed e On Call off hook e Available on hook e All Call Forwarded call forwarding configured to forward all calls Icon Meaning 1 Off hook on a call On hook available All calls forwarded Busy Do Not Disturb Private Be right back Away a oO t E In a meetin IL i Note While you are on an active call you can access the Corporate Directory to modify Status information Release 3 0 devices will appear as Private 20 Avaya Quick Edition Release 3 3 Telephone User Guide April 2008 Using Quick Edition IP Telephones To add or remove a user status on your monitored list 1 Press Dir 2 Select the Line Feature button beside the entry that you want to add or remove 3 Press StsAd to add to your monitored list or StsRm to remove from your monitored list To view the status information for a monitored user 1 The home screen will display monitored users on the right and active calls on the left 2 Select the Line Feature button beside the entry for which you want to view information To dial a monitored user 1 Select the Line Feature button besid
30. ption c s o o Ed list available calls ooo oo 7 Grin softkey ooo ee 25 Call Waiting Tone SONG 0 nan a a a A ee Oe e N T 28 H Caller Keypad Shortcuts 17 Calling Hold putting active callon 8 directly to voicemail aoa ooa 6 from status monitor a o 21 initiating a call manually a a aa aaa 6 putting call on hold to answer a call 9 IP address of telephone viewing 24 putting call on hold to placeacall 8 ag setting up conference call aa 10 transferring incoming Gall a aoaaa aaa 9 L CFwd softkey oo 11 25 CnLvl softkey SR E a R a oae aen i 25 28 2 ene 2 EA Conference call og Softkey s a soria a aa a a a 13 25 dropping a single party 10 dropping allparties 1 M putting all participants onhold 11 putting one participantonhold 10 MAC address of telephone viewing 24 setting up o ca aw doce KA ae RA RA 10 Main menu Options button 29 Avaya Quick Edition Release 3 3 Telephone User Guide April 2008 33 Index Microphone muting oaoa a et Muting activating o o 27 R MyDir softkey o o 6 18 25 MySts softkey a aooaa a 21 25 Recording name for personalized greeting 14 Registration information N for special features o oo 29 Name Restricted calls
31. ress OPTIONS then select Speed Dial Select the Line Feature button beside the entry that you want to edit Press Edit If required edit the name then press Next If required edit the number then press Next If you want to change the Speed Dial button assignment select the Line Feature button beside the entry that you want to use Press Save then Exit To delete a speed dial entry 1 fe TONS Press OPTIONS and select Speed Dial Select the Line Feature button beside the entry that you want to delete Press Del then Ok Press Exit Avaya Quick Edition Release 3 3 Telephone User Guide April 2008 23 Using Quick Edition IP Telephones Accessing Telephone Applications and Options Softkeys and the OPTIONS button provide access to user specific and system wide options Default Function Softkey Label 4610 SW IP 4621 SW IP Do not disturb n a DND Retrieve a parked call Retrv Retrv Call forwarding CFwd CFwd Directory Dir Dir Voicemail Vmail Vmail Log n a Log Press the key and then PAGE LEFT and RIGHT to display the IP address for the telephone Press OPTIONS and select Set Details to view network configuration information about your telephone Programmable Softkeys To program a softkey 1 Press the selected softkey for two seconds The screen will display all possible options A check mark indicates the current function assigned to the key and a D indicates the default function of the key 2 Pre
32. ss the Line Feature button beside the new function Press PAGE LEFT and PAGE RIGHT to view all options 3 Press Ok at the key assigned message To disable a softkey 1 Press the selected softkey for two seconds 2 Select Disable and then press Ok To reset softkeys to factory defaults 1 Press OPTIONS 2 Select Options and User Options 24 Avaya Quick Edition Release 3 3 Telephone User Guide April 2008 Using Quick Edition IP Telephones 3 Enter the password if password protection is enabled initially enabled the default password is 123456 4 Select Reset Softkeys then press Yes Table 1 Telephone Softkey Functions Label Function Retrv Retrieve a parked call Dir Corporate Directory MyDir My Personal Directory CFwd Call Forward Vmail Voicemail VMSet Voicemail options Page Paging DND Do Not Disturb MySts My Status Lgout Outgoing call log Log Incoming call log SDial Speed Dial Tw Teleworker RngTn Personalized ringing CWtTn Call waiting tone CnLvl Contrast level Grtn Greeting night switching will let you select the auto attendant greeting key is programmed by the administrator PkAny Pick up a call selected by the system within your group PkExt Pick up a specific call within your group PkLst Lists calls available for pickup Disable Disable Softkey VDial Dials the called party s voicemail Avaya Quick Edi
33. th the recording e press Rec again to re record your greeting Press Exit 14 Avaya Quick Edition Release 3 3 Telephone User Guide April 2008 Using Quick Edition IP Telephones To delete a personalized greeting 1 Press OPTIONS and log in to User Options 2 Press Voicemail and then Record Greeting 3 Press Del Yes then Exit Listening to Voicemail Messages When your messages reach 80 of the voice mailbox capacity of 20 minutes the telephone display will provide a warning Delete old messages so that you can continue to receive new ones The maximum length of each message is 2 minutes To listen to a voicemail message using Vmail 1 Press Vmail and enter the password and then press Done 2 Select the Line Feature button beside the entry that you want to play 3 Press Play and then pick up the handset To listen to a voicemail message using a speed dial key After you have assigned voicemail to a speed dial entry any time you want to check your voicemail simply press and hold the corresponding dial pad key for more than two seconds To assign voicemail to a speed dial key 1 Press OPTIONS and select Speed Dial and then press Add Type a name for the Speed Dial entry for example My Voicemail Press Next and type your own extension number press Pause and then press Press Next arf 0 M Select the Line Feature button beside any available Speed Dial number to assign the entry to that number An example voicemail spee
34. tion Release 3 3 Telephone User Guide April 2008 25 Using Quick Edition IP Telephones Accessing User Options To access user options when password protection is enabled 1 8 M Press OPTIONS Select Options and User Options Type the password initially enabled the default password is 123456 Press Done To access user options when password protection is disabled 1 2 Press OPTIONS Select Options and User Options Setting Password Options To change your password 1 Dapy Access the User Options menu Select Password and then Change Password Type the new password and press Next Re enter the new password and press Next Enter the old password and press Next Press Ok and press PHONE EXIT To enable or disable password protection 1 ar wn Access the User Options menu Select Password Select Turn Pswd OFF or Turn Pswd ON Press Yes to activate or deactivate password protection Press Exit e Disabling password protection for accessing user options does not disable the voicemail password 26 Avaya Quick Edition Release 3 3 Telephone User Guide April 2008 Using Quick Edition IP Telephones Adjusting the Volume Use Volume Up and Volume Down to adjust the handset speakerphone headset or ringer volume The volume setting is returned to the default setting automatically after the telephone has been idle for 30 seconds Muting the Active Microphone Press the MUTE button To ac
35. tivate the microphone press MUTE again Changing the User Language EW O OLE 9 ND Press OPTIONS Select Options and User Options Type the password initially enabled the default password is 123456 Press Done Select Language Press Chg Select the Line Feature button beside the language of your choice Press Yes then Ok and then Exit Choosing a Personalized Ringer Tone OV O Press OPTIONS Select Options and User Options Type the password initially enabled the default password is 123456 Press Done Select Personalized Ringing Avaya Quick Edition Release 3 3 Telephone User Guide April 2008 27 Using Quick Edition IP Telephones 6 Select the Line Feature button beside any ring pattern entry on the Select Ring Pattern menu to hear the tone Press Play to hear it again 7 Press Select to choose the ringer tone Press Exit Setting the Call Waiting Tone 1 Press OPTIONS Select Options and User Options Type the password initially enabled the default password is 123456 Press Done Select Call Waiting Tone G ak oN Press ON to enable the waiting tone or OFF to disable it When the call waiting tone is enabled you will hear a beep when a second call comes in 7 Press Exit Setting the Contrast Level of the Display 1 Press OPTIONS Select Options and User Options Type the password initially enabled the default password is 123456 Press Done Select Contrast level Daron
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