Avaya PSN004151u User's Manual
Contents
1. AVAYA Product Support Notice 2014 Avaya Inc All Rights Reserved PSN PSN004151u Original publication date 20 Feb 14 This is Issue 03 published date 8 Severity risk level HIGH Urgency IMMEDIATELY May 14 Name of problem 16XX IP Deskphones experience rolling reboot after upgrading to 1 3 4B Products affected Avaya 1603 I 1603SW I 1608 I and 1616 I H 323 IP Deskphone with 1 3 Maintenance Release 4 1 3 4B Problem description 16xx H 323 phone models upgraded to 1 3 Maintenance Release 4 1 3 4B launched August 27 2013 could experience a rolling reboot condition during an upgrade to and or after some period of operation after a successful upgrade OBSERVED BEHAVIOR In some cases the 16xx IP Deskphones will begin the boot cycle stay in that cycle for up to 10 seconds typically 3 4 and then reboot repeating the cycle indefinitely EXPECTED BEHAVIOR Full boot up to login prompted or full login as previously logged in station Resolution IP Deskphones already in a rolling reboot condition resulting from an upgrade to Avaya 1600 Series IP Deskphone Software Release 1 3 Maintenance Release 4 version 1 3 4B cannot be recovered in the field Please engage the RMA process for device replacement for sets in this condition and reference PCN 1961H Phones not experiencing the rolling reboot condition should be immediately upgraded to the latest Avaya 1600 Series IP Deskphone Software Release 1 3 Maintena2. EVENT SHALL AVAYA BE LIABLE FOR ANY DAMAGES WHATSOEVER ARISING OUT OF OR IN CONNECTION WITH THE INFORMATION OR RECOMMENDED ACTIONS PROVIDED HEREIN INCLUDING DIRECT INDIRECT CONSEQUENTIAL DAMAGES LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES EVEN IF AVAYA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES THE INFORMATION PROVIDED HERE DOES NOT AFFECT THE SUPPORT AGREEMENTS IN PLACE FOR AVAYA PRODUCTS SUPPORT FOR AVAYA PRODUCTS CONTINUES TO BE EXECUTED AS PER EXISTING AGREEMENTS WITH AVAYA All trademarks identified by or are registered trademarks or trademarks respectively of Avaya Inc All other trademarks are the property of their respective owners 2014 Avaya Inc All Rights Reserved Page 2
3. nce Release 5 version Workaround or alternative remediation n a Remarks Patch Notes The information in this section concerns the patch if any recommended in the Resolution above Backup before applying the patch n a Download n a Patch install instructions Service interrupting n a No Verification n a Failure n a Patch uninstall instructions n a Security Notes The information in this section concerns the security risk if any represented by the topic of this PSN Security risks n a Avaya Security Vulnerability Classification Not Susceptible Mitigation n a If you require further information or assistance please contact your Authorized Service Provider or visit support avaya com There you can access more product information chat with an Agent or open an online Service Request Support is provided per your warranty or service contract terms unless otherwise specified in the Avaya support Terms of Use Disclaimer ALL INFORMATION IS BELIEVED TO BE CORRECT AT THE TIME OF PUBLICATION AND IS PROVIDED AS IS AVAYA INC ON BEHALF OF ITSELF AND ITS SUBSIDIARIES AND AFFILIATES HEREINAFTER COLLECTIVELY REFERRED TO AS AVAYA DISCLAIMS ALL WARRANTIES EITHER EXPRESS OR IMPLIED INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND FURTHERMORE AVAYA MAKES NO REPRESENTATIONS OR WARRANTIES THAT THE STEPS RECOMMENDED WILL ELIMINATE SECURITY OR VIRUS THREATS TO CUSTOMERS SYSTEMS IN NO
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