Avaya PSN004134u User's Manual
Contents
1. HEREINAFTER COLLECTIVELY REFERRED TO AS AVAYA DISCLAIMS ALL WARRANTIES EITHER EXPRESS OR IMPLIED INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND FURTHERMORE AVAYA MAKES NO REPRESENTATIONS OR WARRANTIES THAT THE STEPS RECOMMENDED WILL ELIMINATE SECURITY OR VIRUS THREATS TO CUSTOMERS SYSTEMS IN NO EVENT SHALL AVAYA BE LIABLE FOR ANY DAMAGES WHATSOEVER ARISING OUT OF OR IN CONNECTION WITH THE INFORMATION OR RECOMMENDED ACTIONS PROVIDED HEREIN INCLUDING DIRECT INDIRECT CONSEQUENTIAL DAMAGES LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES EVEN IF AVAYA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES THE INFORMATION PROVIDED HERE DOES NOT AFFECT THE SUPPORT AGREEMENTS IN PLACE FOR AVAYA PRODUCTS SUPPORT FOR AVAYA PRODUCTS CONTINUES TO BE EXECUTED AS PER EXISTING AGREEMENTS WITH AVAYA All trademarks identified by or are registered trademarks or trademarks respectively of Avaya Inc All other trademarks are the property of their respective owners 2014 Avaya Inc All Rights Reserved Page 22. 1600 Series IP Deskphones are upgraded to 1 3 4 D non factory image they can be downgraded to earlier firmware loads without causing the duplicate MAC Serial Number issue Resolution Replace 1 3 2 with 1 3 4D GA March 14 2014 or newer Firmware 1 3 5 went GA on April 7 2014 and upgrade unaffected phones immediately Upgrading unaffected phones to one of these releases will prevent the duplicate MAC condition if downgraded to 1 3 2 Affected 1600 Series IP Deskphones downgraded from 1 3 3 or 1 3 4 B to 1 3 2 resulting in the defaulted duplicated MAC address condition cannot be recovered in the field and should be returned to Avaya under warranty ideally within the first 90 days under the DOA process for a free of charge replacement Note As of May 22 2014 all newly manufactured 1600 Series IP Deskphones will be pre loaded with Firmware version 1 3 4 D and will prevent downgrade to any version of earlier firmware Customers will be able to attach these units to their systems seamlessly since they will reject any firmware download from the file server It is still recommended that customers upgrade file server s to have the most current firmware release on them At the time of publication of this PSN update it is recommended that customers upgrade their file server s and all 1600 Series phones to 1 3 5 available on the Avaya Support site at their earliest opportunity Workaround or alternative remediation None once the phon
3. AVAYA Product Support Notice 2014 Avaya Inc All Rights Reserved PSN PSNO004134u Original publication date 28 Jan 14 This is Issue 03 published date Severity risk level High Urgency Immediately 05 Jun 14 Name of problem Downgrade of 16xx H 323 phones to firmware 1 3 2 from 1 3 3 or 1 3 4B results in duplicate default MAC and Serial Number Products affected 1603 1603 I 1603 I SW 1608 1608 I 1616 1616 I Problem description Downgrading 16xx IP Deskphones from firmware version 1 3 3 or 1 3 4 B to 1 3 2 will cause the unique MAC address and Serial Number as shown on the manufacture label to be converted to default values in the phone firmware MAC 00 1B 4F 13 70 08 SN 123456789012 All phones downgraded from 1 3 3 or 1 3 4 B to 1 3 2 will be affected resulting in phones having the same MAC duplicated address and once this happens these phones cannot be recovered in the field After implementation phones downgraded from 1 3 3 or 1 3 4 B to 1 3 2 may not be allowed on the customer network as the phone MAC address will be the default value and be viewed as a duplicate MAC address in presentation to the network Firmware version 1 3 4 D available since March 2014 does not cause this issue Avaya recommends that Customers should upgrade their file server s and all 1600 Series phones to 1 3 4 D or newer immediately As of this PSN update the current 1600 Series firmware that is GA is 1 3 5 e Note that once
4. e is in this condition it cannot be recovered in the field Remarks Do Not plug phones into a network serving 16XX software version 1 3 Maintenance Release 2 1 3 2 or older Connecting phones with 1 3 3 from the factory or phones in the field previously upgraded to 1 3 Maintenance Release 4B 1 3 4B to a 1 3 Maintenance Release 2 1 3 2 will cause the phone to downgrade and get into the default duplicate MAC condition Patch Notes The information in this section concerns the patch if any recommended in the Resolution above Backup before applying the patch n a Download n a Patch install instructions Service interrupting n a No Verification n a Failure n a Patch uninstall instructions n a Security Notes The information in this section concerns the security risk if any represented by the topic of this PSN Security risks n a Avaya Security Vulnerability Classification Not Susceptible Mitigation n a If you require further information or assistance please contact your Authorized Service Provider or visit support avaya com There you can access more product information chat with an Agent or open an online Service Request Support is provided per your warranty or service contract terms unless otherwise specified in the Avaya support Terms of Use Disclaimer ALL INFORMATION IS BELIEVED TO BE CORRECT AT THE TIME OF PUBLICATION AND IS PROVIDED AS IS AVAYA INC ON BEHALF OF ITSELF AND ITS SUBSIDIARIES AND AFFILIATES
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