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Avaya 1603SW-I Installation and Maintenance Manual

1. ISO IEC ANSVIEEE Documents 0028 852s eae ek a re a me a ee ee ee ee eS 4 Avaya 1603SW I SIP Deskphones Installation and Maintenance Guide 42 43 43 43 44 45 45 46 46 47 47 47 48 48 48 51 54 59 59 59 61 64 66 69 69 71 71 71 71 73 Chapter 1 Introduction About This Guide This guide describes how to install and maintain the Avaya one X Deskphone Value Edition SIP for 1603SW I IP Deskphone product line and troubleshoot telephone problems The 1603SW I IP Deskphones support two signaling protocols Session Initiation Protocol SIP and H 323 protocol One of the following must be installed to use the 1603SW I IP Deskphones with the SIP protocol e Avaya Aura Communication Manager Release 6 0 or later and Avaya Aura Session Manager Release 6 0 or later e Avaya Midsize Business Template Release 5 2 1 and Avaya SIP Enablement Services Release 5 2 1 Note Any reference to HTTP in this guide applies equally to HTTPS When running the 1603SW I IP Deskphones in an H 323 environment see the Avaya 1600 Series IP Deskphones Installation and Maintenance Guide for installation and maintenance information This document does not cover installation or administration for Avaya Aura Session Manager Find full documentation for Avaya Aura Session Manager on the Avaya support Web site www avaya com support specifically Installing and Upgrading Avay
2. where nnn nnn nnn nnn is the current system value of the SIP proxy IP address Issue 1 June 2010 27 Local Administrative Options 3 Enter the SIP proxy IP address followed by the button The telephone displays Router nnn nnn nann nann New _ where nnn nnn nnn nnn is the current system value of the router IP address 4 Enter the router IP address followed by the button The telephone displays Mask nnn nnn nnn nnn New _ where nnn nnn nnn nnn is the current system value of the IP netmask 5 Enter the IP netmask followed by the button The telephone displays FileSv nnn nnn nnn nnn New _ where nnn nnn nnn nnn is the current system value of the HTTP HTTPS server IP address 6 Enter the File server followed by the button The telephone displays one of the following texts depending on the current setting of the system parameter NVL2Q 802 1Q If NVL2Q is 0 802 1Q auto change OK If NVL2Q is 1 802 1Q on change OK If NVL2Q is 2 802 1Q 0ff change OK 7 Press to change 802 1Q to the next sequential value For example if the current value is 0 auto pressing changes it to 1 on and if the current value is 2 off pressing changes it to O auto The display is updated to show the current status of 802 10 28 Avaya 1603SW I SIP Deskphones Installation and Maintenance Guide 10 Static Addressing Installation Pre
3. 56 Avaya 1603SW I SIP Deskphones Installation and Maintenance Guide Operational Errors and Status Messages Table 3 Operational Error Conditions for 1603SW I IP Deskphones continued Condition Cause Resolution The HTTP HTTPS script file is ignored AND the HTTP HTTPS server is a or not used by the LINUX or UNIX telephone system AND telephone administration recently changed Some settings in the settings file are being ignored while other settings are being used properly Some settings in AND the setting being the settings file are ignored is one or more being ignored of the AGC settings while other settings are being used properly Telephone power is interrupted while the telephone is saving the application file and the HTTP HTTPS application stops responding CAUSE The telephone expects lines of the script file to terminate with a lt Carriage Return gt lt Line Feed gt Some UNIX applications only terminate lines with lt Line Feed gt Editing the script file with a UNIX based editor can strip lt Carriage Return gt s from the file Doing so causes the entire file to be treated as a comment and thus be ignored RESOLUTION Edit the script file with a Windows based editor or another editor that does not strip out the lt Carriage Return gt CAUSE UNIX and LINUX systems use case sensitive addressing and file labels RESOLUTION Verify the file names and path in the script file are accu
4. 13 14 15 16 Dynamic Addressing Process Telephone Startup Enter the extension and press OK The 1603SW I IP Deskphones display the following prompt for a password Login Enter Password Enter Password and press Enter or OK Enter the password and press OK The extension is visible as you enter it but the password displays as asterisks The system determines whether the extension is in use The telephone initiates SIP registration with the proxy server The telephone attempts to register to the SIP proxy server at the address in the SIP_CONTROLLER_LIST parameter using the user name and password provided during the login process It also uses the SIPDOMAIN parameter The telephone uses a SIP URI SIP_CONTROLLER_LIST provides a list of server addresses The phone attempts to register to only the first server in the list Also the phone reboots when there is no server provisioned to allow provisioning via DHCP or the settings file or the provisioned server cannot be contacted If the server address is a hostname or a fully qualified domain name FQDN the telephone will do a DNS Any lookup of the server address before proceeding with the SIP registration The telephone waits for a register response message If no message is received before the end of the WAIT_FOR_REGISTRATION_ TIMER interval registration is retried After every successful registration e REUSE_IPADD will be set to the value of IPADD
5. 2 The IP telephone sends a request to the DHCP server and invokes the DHCP process One of the following messages display DHCP S secs DHCP S secs DHCP S secs to program VLAN ID N where sis the number of seconds that have elapsed since DHCP was invoked The message on the left appears if 802 1Q tagging is off and access to local programming procedures is not disabled or restricted See Chapter 3 Local Administrative Options for specifics The middle message appears if 802 1Q tagging is on and access to local programming procedures is disabled or restricted If the left and middle messages alternate every two seconds 802 1Q tagging is on When both messages alternate access to local programming procedures is not disabled or restricted Finally the message on the right appears if 802 1Q tagging is off and access to local programming procedures is disabled or restricted 3 The DHCP server provides IP addresses for the following hardware e The IP telephone e The HTTP HTTPS server e The SIP Proxy server 4 Using the list of gateway IP addresses provided by the DHCP server the telephone performs a router check and verifies that the router is on the same subnet as the IP address The telephone cycles through the gateway IP addresses with ARPs or pings until it receives a response When the router is located the HTTP HTTPS process starts 5 While the IP telephone connects to the HTTP HTTPS server the tel
6. Installation 2 o 27 Pre Installation Checklist 25 System Parameter Values troubleshooting 49 System Values Reset 2 39 T Technical Support 7 Terms Glossary of 4 69 TEST Procedures s a e a Bae ee AP 42 Troubleshooting DTMF Tones 2 2 ee eee eee 48 Error Conditions o 47 Guidelines for o o 47 Installation Error and Status Messages Zil Operational Errors and Status Messages 54 Parameter Values aooaa aaa a 49 Power Interruption a a oaoa a a a 48 VIEW Administrative Option o oo aa 48 U Upgrade Application File 64 Boot File o 61 V VIEW Administrative Option 2 48 74 Avaya 1603SW I SIP Deskphones Installation and Maintenance Guide
7. The Avaya provided upgrade script file includes lines that tell the telephone to GET 46xxsettings txt These lines cause the telephone to use HTTP HTTPS to attempt to download the file specified in the GET command If the file is obtained its contents are interpreted as an additional script file That is how your settings are changed from the default settings If the file cannot be obtained the telephone continues processing the upgrade script file If the settings file is successfully obtained but does not include any setting changes the telephone stops using HTTP This happens when you initially download the script file template from the Avaya support Web site before you make any changes When the settings file contains no setting changes the telephone does not go back to the upgrade script file You can change the settings file name if desired as long as you also edit the corresponding GET command in the upgrade script file However we encourage you not to alter the Avaya provided upgrade script file If Avaya changes the upgrade script file in the future any changes you have made will be lost We strongly encourage you to use the 46xxsettings file to customize your settings instead For detailed information about modifying the settings file see Chapter 4 in the Avaya one X Deskphone Value Edition SIP for 1603SW I IP Deskphones Administrator Guide See Chapter 7 in the Avaya one X Deskphone Value Edition SIP for 1603SW IP Deskphon
8. Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements Third Party Components which may contain terms that expand or limit rights to use certain portions of the Product Third Party Terms Information identifying Third Party Components and the Third Party Terms that apply to them is available on Avaya s Web site at http support avaya com ThirdPartyLicense Interference Using a cell mobile or GSM telephone or a two way radio in close proximity to an Avaya IP Telephone might cause interference Contents Chapter 1 Introduction lt lt lt lt 5 About THIS GUJE 564606 8 0 dd oR RARE AAA 5 Intended Audience 6 Document Organization lt lt 2 lt lt 00 4 0 lt 42 4040 62 6 Other Documental i raris rass tarir ea siteen 7 Customer SUDO e ci a ai a o ES e r a 7 Chapter 2 1603SW I IP Deskphone Installation 9 IMSS 5 oca a tS acacia A e E a E ee A 9 IP Telephone Models lt lt lt lt o 10 SEE 6k eK eA RO Ow AAR A A 10 Pre Installation Checklist lt lt 11 Converting Software on 1603SW IIP Deskphones 13 Assembling the 1603SW IIP Deskphones lt lt 14 Powering the 1603SW I IP Deskphones lt l
9. Copy your 46xxsettings txt file to a backup location Remove all the files in the download directory This ensures that you do not have an inappropriate binary or configuration file on the server The only system values that can be used in the Conditional statement are BOOTNAME GROUP and SIG Download the self extracting executable file or the corresponding zip file Extract all the files Copy your 46xxsettings txt file back into the download directory Check the Readme files for release specific information Modify the 46xxsettings txt file as desired Restart the HTTP HTTPS server Reset your Avaya IP Telephones 44 Avaya 1603SW I SIP Deskphones Installation and Maintenance Guide Downloading Software Upgrades Updating the Settings File After checking the application software the 1603SW I IP Deskphone looks for a 46xxsettings file Another important maintenance activity might be to update the settings file for any changes to your customized settings Checking the Read Me file can provide an indication of the impact of a software upgrade on your current settings Note You use one settings file for all your Avaya IP Telephones including the 1603SW SIP IP Deskphones covered in this document 1603SW I IP Telephones H 323 protocol as covered in the Avaya 1600 Series IP Deskphones Administrator Guide and 4600 Series IP Telephones as covered in the 4600 Series IP Telephone LAN Administrator Guide Document 555 233 507
10. IP address and port of last file server used successfully during initialization or 0 0 0 0 if no file server was used successfully Up to 21 ASCII characters IP address and port of the call server currently in use otherwise 0 0 0 0 pass thru mode p t w Logoff pass thru with Logoff Supplicant mode Up to 3 ASCII numeric characters GROUP value Up to 8 ASCII characters currently only H 323 4 to 32 ASCII characters The name of the primary big app image file currently stored in the telephone endptAPPINUSE 2 to 7 ASCII characters either 100Mbps 10Mbps or No depending on the current speed of the Ethernet line interface 1 to 32 ASCII characters The name of the backup little app image file currently stored in the telephone endptBOOTNAME 2 of 2 50 Avaya 1603SW I SIP Deskphones Installation and Maintenance Guide Installation Error and Status Messages Installation Error and Status Messages The 1603SW I IP Deskphones issue messages in the currently selected language or if the telephone is logged off in the language specified by the LANGSYS parameter value If English is not the selected language the telephone displays messages in English only when they are associated with local procedures for example MUTE V E W Most of the messages in Table 2 display only for about 30 seconds and then the telephone resets The most common exception is Extension in
11. as describe in Converting Software on 16035W IP Deskphones on page 13 For subsequent downloads of software upgrades Avaya Aura Session Manager and Avaya SES provide the capability for a remote reboot of the deskphone As a consequence of rebooting the deskphone automatically downloads new software if it is available Chapter 4 Maintaining 1603SW IP Deskphones covers downloading new software releases 10 Avaya 1603SW I SIP Deskphones Installation and Maintenance Guide Pre Installation Checklist Pre Installation Checklist Before plugging in the 1603SW I IP Deskphones verify that all the following requirements are met Failure to do so prevents the telephone from working properly and can have a negative impact on the network Print copies of this checklist for each server and deskphone Verify These Network Requirements Y 1 Ensure that the LAN uses Ethernet Category 5e cabling running the IPv4 version of Internet Protocol OQ 2 Ensure that the following is installed and or set up and operative e One of the following SIP environments Avaya Aura Session Manager Release 6 0 or greater and Avaya Communication Manager CM Release 6 0 or greater Avaya Midsize Business Template Release 5 2 1 and Avaya SES Release 5 2 1 e NTP Time Server A Important The above must be configured properly to support SIP The CM Outboard Proxy SIP OPS Station Form must be completed to enable SIP prior to plugging in the teleph
12. key to terminate the procedure without restarting the telephone Otherwise press and perform the following Restart procedure Restart the Telephone Use the following procedure to restart the telephone 1 While the telephone is on hook and idle press the following sequence of keys on the faceplate of the telephone Mute 73738 Mute RESET Note Press the Mute button momentarily Do not press this button while pressing other keys buttons The IP telephones display the following text left justified at the top of the display Reset values no H yes 2 Press the button to reset values to their defaults or to continue a restart without resetting the values to their defaults The telephones display the following text left justified at the top of the display while the system values are reset to defaults Resetting values Once you press the button to restart without resetting the values the following prompt displays on all IP telephones Restart phone no H yes 3 Press the key to terminate the procedure without restarting the telephone Press the key to restart the telephone The remainder of the procedure depends on the status of the boot and application files See Appendix A Restart Scenarios 40 Avaya 1603SW I SIP Deskphones Installation and Maintenance Guide Site Specific Option Number Setting Site Specific Option Number Setting CAUTION Do not perform this procedure i
13. latest system specific application file can be downloaded Continue with the next procedure Issue 1 June 2010 63 Restart Scenarios Latest Boot File Loaded No Application File or Application File Needs to be Upgraded This procedure occurs with normal application file upgrades The telephone displays Restarting The telephone detects and displays the speed of the Ethernet interface in Mbps that is 0 10 or 100 The message No Ethernet displays until the software determines whether the interface is 10 Mbps or 100 Mbps 64 Avaya 1603SW I SIP Deskphones Installation and Maintenance Guide Scenarios for the Restart Process Note The Ethernet speed indicated is the LAN interface speed for both the telephone and any attached PC The software determines whether sufficient IP address information was downloaded In this scenario it is discovered that sufficient information has not been downloaded The following message displays while the DHCP process is invoked DHCP 0 secs to program The number of elapsed seconds is incremented once per second until DHCP successfully completes While the IP telephone establishes a TCP connection to the HTTP server the telephone displays the following message HTTP n ipadd where nis the number of the IP address obtained from the HTTP server and ipadd is the IP address The following message displays while the HTTP process is invoked
14. page 27 for information 3 If the 1603SW I IP Deskphone is not communicating with the system DHCP HTTP or Avaya Aura Communication Manager call server make a note of the last message displayed as described in Table 2 and or Table 3 Consult the system administrator 4 If you expect the telephone to be IEEE powered verify with the LAN administrator that IEEE power is indeed supported on the LAN Issue 1 June 2010 47 Troubleshooting Guidelines DTMF Tones SIP desjphones send DTMF tones according to the SEND_DTMF_TYPE parameter setting The default setting of this parameter sends DTMF tones as telephone event RTP packets per RFC 2833 Whether a non SIP telephone hears these DTMF tones depends on whether the Avaya Communication Manager media resource converts the telephone event RTP packets into audio RTP packets Power Interruption If power to a 1603SW IP Deskphone is interrupted while the telephone is saving the application file the HTTP HTTPS application can stop responding If this occurs restart the HTTP HTTPS server The View Administrative Option If you are using static addressing and encounter problems use the following procedure to verify the current values of system parameters and file versions Note Unless otherwise prevented using administration the user can view but not change most of the parameters associated with Local Administrative Procedures For more information abou
15. to Avaya for repair CAUSE Loss of power RESOLUTION Check the connections between the telephone the power supply and the power jack For example verify that either static addressing was not used or that any changes to static addresses were entered correctly CAUSE Loss of path to Avaya Media Server DHCP Lease expired or DHCP server not available when telephone attempts to renegotiate DHCP lease RESOLUTION As above 1of5 54 Avaya 1603SW I SIP Deskphones Installation and Maintenance Guide Operational Errors and Status Messages Table 3 Operational Error Conditions for 1603SW I IP Deskphones continued Condition Cause Resolution The telephone was working but does not work now AND no lights are lit on the telephone and the display is not lit AND power to the telephone is fine but there is no dial tone The display might show System Busy AND the telephone was recently moved AND the network was recently changed to upgrade or replace servers re administer the Avaya Media Server add or change NAT etc CAUSE Loss of power RESOLUTION Check the connections between the telephone the power supply and the power jack CAUSE Loss of communication with the call server RESOLUTION Check LAN continuity from the call server to the telephone using ARP or trace route and from the telephone to the call server by invoking a Feature button Verify that LAN administration has not
16. CAUTION This procedure erases all static information except the extension number and password without any possibility of recovering the data 1 While the telephone is on hook and idle press the following sequence of keys on the faceplate of the telephone Mute 73738 MuteRESET Note Press the Mute button momentarily Do not press this button while pressing other keys buttons The IP telephones display the following text left justified at the top of the display Reset values no yes AX CAUTION As soon as you press the button all static information except the extension number and password will be erased without any possibility of recovering the data 2 If you do not want to reset the system values press no and proceed to Step 4 The following prompt displays on the top line Are you sure no H yes 3 Press the button to continue without resetting the values and proceed to Step 4 Or press the button to reset values to their defaults All telephones display the following text left justified at the top of the display while the system values are reset to defaults Resetting values The telephone resets from the beginning of registration which takes a few minutes Issue 1 June 2010 39 Local Administrative Options 4 If you do not reset the telephone the telephone displays the following prompt Restart phone no H yes 5 Press the
17. HTTP N uri The number increments once per second until the HTTP server responds While the upgrade script file is being downloaded from the HTTP server all IP telephones display the following message HTTP n sc etag where nis the number of the IP address obtained from the HTTP server sc is the status code of the HTTP response and etag is the value of the ETag header The script file is processed The software determines that the name of the boot code file in the telephone BOOTNAME is not the latest version APPNAME is set to the name of an Issue 1 June 2010 65 Restart Scenarios application file to replace the boot code The following message displays while the application file is downloaded into RAM app_filename NKB received where n is the number of KBs downloaded The following message displays while the application file is stored in flash memory Saving to flash n x secs where n is the percentage of the file that was stored and x is the number of elapsed seconds This usually takes longer than the file s download The telephone is reset so the new system specific application file can be executed Continue with the next procedure Latest Boot File and System Specific Application File Already Loaded This happens with normal resets The telephone displays Restarting The telephone detects and displays the speed of the Ethernet interface in M
18. UNIX or LINUX and extension Then verify all the relevant parameters indicated in Table 7 of the Avaya 1603SW I IP Deskphones Administrator Guide are accurately specified in the 46xxsettings file 5of5 58 Avaya 1603SW I SIP Deskphones Installation and Maintenance Guide Appendix A Restart Scenarios Scenarios for the Restart Process The sequence of the restart process depends on the status of the boot and application files This appendix explains the different scenarios possible Note The file names used in this appendix are examples only Your particular file names are likely to be different Restart the Telephone Use the following procedure to restart the telephone 1 While the telephone is on hook and idle press the following sequence of keys on the faceplate of the telephone Mute 7 37 3 8 Mute RESET Note Press the Mute button momentarily Do not press this key while pressing other keys The following text displays left justified at the top of the display Reset values no yes 2 Press the button to continue the procedure The following text displays left justified at the top of the display while the system values are reset to defaults Resetting values Once you press the button to restart without resetting the values the following prompt displays Restart phone no yes Issue 1 June 2010 59 Restart Scenarios 3 Press the ke
19. binaries the telephone will download Renaming the alternate file causes any 16xxupgrade txt files residing in that directory to be overwritten e parameter settings and values that customize the telephones for your enterprise One settings file is used for all your Avaya IP Telephones e Application files for all current 1603SW I SIP IP Telephones Issue 1 June 2010 43 Maintaining 1603SW I IP Deskphones Binary files with the latest SIP binary code for 1603SW I SIP IP Telephones Other useful information such as a ReadMe file All these files are in a self extracting executable file that comes in both zipped and unzipped format When the majority of your IP telephones are SIP based select the software bundle identified as SIP from the Web site The application files in this SIP software bundle are the same as in the H 323 bundle The difference is a modified upgrade script file that assumes SIP is the default protocol for your 1603SW IP Deskphones and that H 323 is the exception Download Procedure The Avaya provided upgrade script files and the binaries included in the zip files upgrade the Avaya IP Telephones You should not need to modify them It is essential that all the binary files be together on the file server When downloading a new release onto a file server with an existing release already on it we recommend that you Stop the file server Back up all the current file server directories as applicable
20. changed for the Gatekeeper TN 2302AP boards or the LAN equipment routers servers etc between the switch and the telephone Verify no one changed the telephone settings locally using the VIEW and ADDR codes as described earlier in this guide Verify the telephone volume is set high enough Finally conduct a self test CAUSE Loss of communication with the call server RESOLUTION As above but pay particular attention to the possibility that the telephone is being routed to a different DHCP server or even a different call server switch If so the new server or switch might need to be administered to support the telephone CAUSE Loss of communication with the call server RESOLUTION As above 20f5 Issue 1 June 2010 55 Troubleshooting Guidelines Table 3 Operational Error Conditions for 1603SW I IP Deskphones continued Condition Cause Resolution The telephone works but the audio quality is poor specifically the user hears echo when speaking on a handset the user is on Speaker and hears no echo but the far end hears echo the user experiences sudden silences such as gaps in speech or static clipped or garbled speech etc the user hears fluctuations in the volume level which are worse when the Speaker is on or at the beginning of a call or when a call goes from no one talking abruptly to a loud voice The telephone works properly except incoming DTMF tones are not re
21. essential capability for hot desking associates We provide examples of the group settings for each of these situations later in this section The simplest way to separate groups of users is to associate each of them with a number Use the GROUP system value for this purpose The GROUP system value cannot be set in the 46xxsettings file The GROUP system value can only be set on a telephone by telephone basis To do so first identify which telephones are associated with which group and designate a number for each group The number can be any integer from 0 to 999 with 0 as the default meaning your largest group would be assigned as Group 0 Then at each non default telephone instruct the installer or end user to invoke the GROUP Local dialpad Administrative procedure as specified in Chapter 3 Local Administrative Options and specify which GROUP number to use Once the GROUP assignments are in place edit the configuration file to allow each telephone of the appropriate group to download its proper settings Here is an illustration of a possible settings file for the example of a Call Center with hot desking associates at the same location IF GROUP SEQ 1 goto CALLCENTER IF GROUP SEQ 2 goto HOTDESK specify settings unique to Group 0 goto END CALLCENTER specify settings unique to Group 1 goto END HOTDESK specify settings unique to Group 2 END specify settings common to all Groups 46 Avaya 1603SW I S
22. options values 1 While the telephone is on hook and idle press the following sequence of keys on the faceplate of the telephone Mute 25327 Mute CLEAR Note Press the Mute button momentarily Do not press this button while pressing other keys buttons The following text displays left justified at the top of the display Clear all values no H yes 2 If you do not want to clear all values press no to terminate the procedure and retain the current values A screen displays the following prompt on the top line Are you sure no yes Issue 1 June 2010 33 Local Administrative Options 3 Press the button to terminate the procedure without clearing the values Press the button to clear all values to their initial default values A confirmation tone sounds and the following text displays left justified at the top of the display Clearing values The telephone is cleared to its out of the box state Group Identifier Use the following procedure to set or change the Group Identifier Note Perform this procedure only if the LAN Administrator instructs you to do so For more information about groups see The GROUP System Value on page 46 While the telephone is on hook and idle press the following sequence of keys on the faceplate of the telephone Mute 4 7 6 8 7 Mute GR O U P Note Press the Mute button momentarily Do not press this button
23. selected and displayed as the setting For example if the current value is pass thru 0 pressing changes the value to 1 p t w Logoff p t w Logoff stands for pass thru with Logoff If the current value is Supplicant mode 2 pressing changes the value to O pass thru If a value different from the current 802 1X value is entered the following text displays left justified at the top of the display Save new value no H yes 2 Press the button to terminate the procedure or the button to save the new value If you press the button the telephone displays the following text New value being saved The telephone saves the new value 24 Avaya 1603SW I SIP Deskphones Installation and Maintenance Guide Pre Installation Checklist for Static Addressing Change the DOT1XSTAT Mode Value Use the following procedure to change the DOT1XSTAT mode value 1 Press The following text displays Supplicant setting change OK where the setting is the current value of the system value DOT1XSTAT 802 1X Supplicant Mode defined as e Disabled if setting 0 e Unicast only if setting 1 e Unicast multicast if setting 2 2 To change the mode value press Depending on the current value the next sequential valid mode value is selected and displayed as the setting For example if the current value is Disabled 0 pressing changes the value to 1 Unicast only If the current val
24. support the self test For self testing use the following procedure 1 To invoke 1603SW IP Deskphone self test procedures press the following sequence of keys on the faceplate of the telephone Mute 8 3 7 8 Mute TEST Note Press the Mute button momentarily Do not press this button while pressing other keys buttons All telephones show the following text left justified at the top of the display for 1 second after self test is invoked Self test end A block character with all pixels on then displays in all display character locations for 5 seconds Display of the block character helps to find bad display pixels The telephone displays one of the following If self test passes Self test passed end If self test fails Self test failed end 2 To terminate the self test press the button on the dial pad at any time Doing so generates a confirmation tone and returns the user interface to its previous state 42 Avaya 1603SW I SIP Deskphones Installation and Maintenance Guide Chapter 4 Maintaining 1603SW I IP Deskphones Introduction This chapter covers the maintaining the 1603SW I IP Deskphones for example downloading a new software version from the Avaya support Web site Note that the recommended configuration is the latest call server software and the latest IP deskphone firmware A Important You can convert a 1603SW I IP Deskphone from H 323 to SIP software or fr
25. while pressing other keys buttons The following text displays left justified at the top of the display Group ddd New _ where ddd is the Group value 1 Enter a valid Group value 0 999 If a value different from the current Group value is entered the following text displays left justified at the top of the display Save new value no H yes 2 Press the button to terminate the procedure or the button to save the new value If you press the button the following text displays New value being saved The new value is saved and the user interface is restored to its previous state 34 Avaya 1603SW I SIP Deskphones Installation and Maintenance Guide Interface Control Interface Control Use the following procedure to set or change the interface control value 1 While the telephone is on hook and idle press the following sequence of keys on the faceplate of the telephone Mute 4 6 8 Mute I N T Note Press the Mute button momentarily Do not press this button while pressing other keys buttons 2 After entry of the command sequence telephones with an internal Ethernet switch display the following text depending on the current interface control value PHY1 status change OK where status is the value of PHY1STAT defined as e Status is auto when PHY1STAT 1 e Status is 10Mbps HDX when PHY1STAT 2 e Status is 10Mbps FDX when PHY1STAT 3 e Status i
26. AVAYA Avaya one X Deskphone Value Edition SIP for 1603SW I IP Deskphones Installation and Maintenance Guide Release 1 0 16 603609 Issue 1 June 2010 2010 Avaya Inc All Rights Reserved Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing Avaya Inc can assume no liability for any errors Changes and corrections to the information in this document may be incorporated in future releases For full legal page information please see the complete document Avaya Legal Page for Hardware Documentation Document number 03 600759 To locate this document on our Web site simply go to http www avaya com support and search for the document number in the search box Documentation disclaimer Avaya Inc is not responsible for any modifications additions or deletions to the original published version of this documentation unless such modifications additions or deletions were performed by Avaya Customer and or End User agree to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by the Customer or End User Link disclaimer Avaya Inc is not responsible for the contents or reliability of any linked Web sites referenced elsewhere within thi
27. CCCCCCCCCCCC nnnnannannan Aah ah hh hh hh hh CCCCCCCCC cccc Up to 8 ASCII characters MODEL value Telephone Serial Number up to 18 ASCII characters Printed Wiring Board circuit board Serial Number up to 18 ASCII characters Applies only to 16xx IP Telephones that have a software readable PWB serial number and comcode 9 ASCII numeric characters Applies only to 16xx IP Telephones that have a software readable PWB serial number and comcode Each octet of the MAC address displays as a pair of hexadecimal numbers Up to 9 ASCII characters on if NVL2Q 1 off if NVL2Q 2 auto on if NVL2Q 0 and 802 1Q tagging is on auto off if NVL2Q 0 and 802 1Q tagging is off Up to 4 ASCII characters Value is L2QVLAN if 802 1Q tagging is on or none of 802 1Q tagging is off 1 of 2 Issue 1 June 2010 49 Troubleshooting Guidelines Table 1 Parameter Values continued Name System Value Format IP address nnn nnn nnn nnn Up to 15 ASCII characters IPADD value Subnet mask nnn nnn nnn nann Up to 15 ASCII characters NETMASK value Router File server Call server 802 1X Group Protocol nnNnnNn nnn nnn nnn NNN NNN NNN NNN NNNNN NNN NNN NNN NNN NNNNN If DOT1X 0 If DOT1X 1 If DOT1X 2 nnn cccccccc filename ext cccccccc Ethernet bootcodename Up to 15 ASCII characters the IP address of the router in use Up to 21 ASCII characters
28. IP Deskphones Installation and Maintenance Guide Chapter 5 Troubleshooting Guidelines Introduction This chapter describes problems that might occur during both installation and normal operation of the 1603SW SIP Deskphone and possible ways of resolving these problems This chapter contains the following sections e Descriptions of error conditions and methods for resolving them e The use of the V I E W option to view system values e Error and status messages and methods for resolving them Error Conditions There are three areas where installers can troubleshoot problems before seeking assistance from the system or LAN administrator 1 Check both the power and Ethernet wiring for the following conditions e Whether all components are plugged in correctly e Check LAN connectivity in both directions to all servers DHCP HTTP HTTPS Avaya Aura Communication Manager and or SIP Proxy server e f the telephone is supposed to be powered from the LAN ensure that the LAN is properly administered and is compliant with IEEE 803 3af 2 If you are using static addressing e Use the view command to find the names of the files being used and verify that these filenames match those on the HTTP HTTPS server See The View Administrative Option on page 48 for more information Check the Avaya Web site to verify whether the correct files are being used e Use the ADDR command to verify IP addresses See Static Addressing Installation on
29. June 2010 69 Glossary of Terms 70 Avaya 1603SW I SIP Deskphones Installation and Maintenance Guide Appendix C Related Documentation IETF Documents IETF documents provide standards relevant to IP Telephony and are available for free from the IETF Web site http www ietf org rfc html ITU Documents Access the ITU Web site for more information about ITU guidelines and documents available for a fee from the ITU Web site http www itu int ISO IEC ANSI IEEE Documents Access the ISO IEC standards Web site for more information about IP Telephony standards guidelines and published documents http www iec ch Issue 1 June 2010 71 Related Documentation 72 Avaya 1603SW I SIP Deskphones Installation and Maintenance Guide Index Index Numerical E 1603SW SIP Deskphone Enable Automatic Gain Control AGC 30 Assemblingthe 14 Enable Event Logging 37 Installation 2 o ee ee 3 Entering Data for Administrative Options 21 Maintenance n o 43 Error and Status Messages Installation 51 Models 2502 scare ao 10 Error Conditions o 47 Powering the aoaaa aa 14 Event Logging a aaoo aa 37 Restarts a tte a a a a om eek we me 2 40 802 1X Operational Mode Setting the 23 F A Font Files Downloading 46 KOM s Bo te Rede wat
30. OO 252 6c Soe ene ec ee Sd ease wie Se eiocen sa A Downloading Software Upgrades 2 2 eee eee ees Download Procedure ba cee ee ee a ew ee Updating the Settings File 2 0 2 eee eee ee es Downloading Language Files 2 00 eee eee eee Downloading Font Files lt lt ee The GROUP System Value lt lt Chapter 5 Troubleshooting Guidelines INTFOGUCHON 6b cee Rh RR ee Re ee Error Conditions 2 6 a a DIME TONES iaa AA a Power Interruption lt ovuicnsriscia rana The View Administrative Option lt lt lt eee eee Installation Error and Status Messages lt Operational Errors and Status Messages lt Appendix A Restart Scenarios Scenarios for the Restart Process Restart the Telephone lt ee Boot File Needs to be Upgraded Latest Boot File Loaded No Application File or Application File Needs to be Upgraded Latest Boot File and System Specific Application File Already Loaded Appendix B Glossary of Terms Terms Used in This Guide lt lt Appendix C Related Documentation IETF Docuinients i666 iii caras ass ITU Documents
31. UST RETURN THE PRODUCT S TO THE POINT OF PURCHASE WITHIN TEN 10 DAYS OF DELIVERY FOR A REFUND OR CREDIT Avaya grants End User a license within the scope of the license types described below The applicable number of licenses and units of capacity for which the license is granted will be one 1 unless a different number of licenses or units of capacity is specified in the Documentation or other materials available to End User Designated Processor means a single stand alone computing device Server means a Designated Processor that hosts a software application to be accessed by multiple users Software means the computer programs in object code originally licensed by Avaya and ultimately utilized by End User whether as stand alone Products or pre installed on Hardware Hardware means the standard hardware Products originally sold by Avaya and ultimately utilized by End User License Type s Designated System s License DS End User may install and use each copy of the Software on only one Designated Processor unless a different number of Designated Processors is indicated in the Documentation or other materials available to End User Avaya may require the Designated Processor s to be identified by type serial number feature key location or other specific designation or to be provided by End User to Avaya through electronic means established by Avaya specifically for this purpose Third party Components
32. Use which requires manual intervention Table 2 Possible Error and Status Messages During Installation of 1603SW I IP Deskphones Message Cause Resolution 802 1X Failure Address Cont iiet Bad FileSv Address Bad Router Contacting call server DHCP CONFLICT to program EEPROM error repair required CAUSE Incorrect credentials provided for authentication or not provided at all RESOLUTION Follow the display prompts and reenter the 802 1X ID and password CAUSE The telephone has detected an IP address conflict RESOLUTION Verify administration to identify duplicate IP address es CAUSE The HTTP HTTPS server IP address in the IP telephone s memory is all zeroes RESOLUTION Depending on the specific requirements of your network this may not be an error If appropriate either administer the DHCP server with the proper address of the HTTP HTTPS server or administer the telephone locally using the ADDR option The ADDR option is explained in Chapter 3 Local Administrative Options CAUSE The telephone cannot find a router based on the information in the DHCP file for GIPADD RESOLUTION Use static addressing to specify a router address or change administration on DHCP as indicated in the 16035W Deskphone Administrator Guide CAUSE The telephone has rebooted successfully and is moving on to attempt to register with the call server RESOLUTION Allow the telephone to continue CAUSE At
33. a Aura Session Manager Document Number 03 603473 and Administering Avaya Aura Session Manager Document Number 03 603324 For more information about administering Avaya Midsize Business Template Release 5 2 1 and Avaya SES R5 2 1 go to www avaya com support Issue 1 June 2010 5 Introduction Intended Audience This document is intended for personnel who install and administer the 1603SW I IP Deskphones AX CAUTION Avaya does not provide product support for many of the products mentioned in this document Take care to ensure that there is adequate technical support available for the servers involved including but not necessarily limited to HTTP HTTPS and DHCP servers If the servers are not functioning correctly the IP Deskphones might not be able to operate correctly Document Organization The guide contains the following sections Chapter 1 Introduction Chapter 2 1603SW I IP Deskphone Installation Chapter 3 Local Administrative Options Chapter 4 Maintaining 1603SW I IP Deskphones Chapter 5 Troubleshooting Guidelines Appendix A Restart Scenarios Appendix B Glossary of Terms Appendix C Related Documentation Provides an overview of this guide Describes the equipment and resources required to properly install and operate the 1603SW I IP Deskphone Provides instructions on installing the telephones out of the box Describes how to set loc
34. ae Ae eS NS a ae Ss 20 About This Guide 2 ee 5 ADDR Option 2 2 a 27 Administrative Options G Entering Datafor 2 o ee 21 Glossary of Terms o 69 Local ooo 21 Group Identifier o 34 AGO 30 GROUP System Value 46 ANSI IEEE Documents T Assembling the 1603SW I SIP Deskphone 14 Automatic Gain Control Disable Enable 30 l IEC ISO Documents aooo 71 B IEEE ANSI Documents 0 71 IETF Documents o o 71 Boot File upgrading the 61 Installation 2 ee o 9 button labels o 2 ee ee 20 Intended Audience for thisdocument 6 Interface Control s lt o ee 35 c IP Telephone Models n a noaa 10 ISO IEC ANSI IEEE Documents 71 Clear Procedure a a o o 33 ITU Documents 2 ee ee 71 Client Hardware Address 32 Contents of the Settings File 2 45 Converting Software on 1603SW I IP Deskphones 13 L Customer Support ooo 2 Language Files Downloading 45 Local Administrative Options 21 D Local Administrative Procedures About 22 LOG Procedure s s s ai se okie AS ee E a 37 DHCP Client Hardware Address 32 Logoff Procedure 2 2 eee eee 38 Disable Automatic Gain Control AGC 30 Disable EventLogging af Document O
35. ager or Avaya SES for each telephone O 11 A Category 5e LAN jack is available at each telephone site Q 12 Electrical power is provided to each telephone by a Telephone Power Module DC power jack must be ordered separately If the LAN will supply IEEE standard power to the telephone no power module is required Ly 13 1 Category 5e modular line cord is available for the connection between the IP telephone and the PC if applicable Ly 14 Verify that the 1603SW I IP Deskphone package includes the following components e 1 telephone set with stand e 1 handset capable of transmitting and receiving 7KHz audio e 1 H4DU 9 foot long when extended 4 conductor coiled handset cord plugged into the telephone and the handset e Avaya 1600 Series IP Telephones Safety Instructions You will need 1 Category 5e modular line cord for the connection from the IP telephone to the Ethernet wall jack 12 Avaya 1603SW I SIP Deskphones Installation and Maintenance Guide Converting Software on 1603SW I IP Deskphones Q 15 IP telephones ship from the factory with H 323 software Existing installations might also have many IP telephones running H 323 software For instructions on how to convert between H 323 and SIP software see Converting Software on 1603SW I IP Deskphones Note The 1603SW I IP Deskphone does not support headsets Converting Software on 1603SW I IP Deskphones 1603SW IP Deskphones use either H 323 or SIP software
36. al administrative options if requested by the system or LAN administrator Describes maintenance actions like downloading telephone software from the Avaya support Web site and customizing system values Describes error conditions and messages that might occur during the installation of the 1603SW I IP Deskphone Explains the different scenarios possible for the sequence of the restart process Provides a glossary of terms used in this document or which are generally applicable to 1603SW I IP Deskphone Provides references to external documents that relate to telephony in general and can provide additional information about specific aspects of the telephones 6 Avaya 1603SW I SIP Deskphones Installation and Maintenance Guide Other Documentation Other Documentation See the Avaya support site at http www avaya com support for 1603SW I IP Deskphone technical and end user documentation See Appendix C Related Documentation for a list of non Avaya documents such as those published by the Internet Engineering Task Force IETF and International Telecommunication Union ITU Customer Support For 1603SW I IP Deskphone support call the Avaya support number provided to you by your Avaya representative or Avaya reseller Information about Avaya products can be obtained at the following URL http www avaya com support Issue 1 June 2010 7 Introduction 8 Avaya 1603SW I SIP Deskphones Installation and Maintenan
37. ation Static Addressing Installation The usual way to assign IP addresses to IP telephones is the automatic method described in Dynamic Addressing Process Telephone Startup on page 16 There might be times however when manual assignment of IP addresses is desired CAUTION Static addressing is necessary when a DHCP server is unavailable Because of the increased opportunities for text entry errors associated with static addressing we very strongly recommend that a DHCP server be installed and static addressing avoided When you configure SIP proxy server manually the 1603 SWI SIP Deskphone will use TLS not UDP or TCP to access the server Use the following procedure to invoke manual address information programming 1 Start manual address programming by performing one of the following steps a During normal DHCP processing press the key while to program displays during the DHCP process or b While the telephone is on hook and idle press the following sequence of keys on the faceplate of the telephone Mute 2 33 7 Mute AD DR Note Press the Mute button momentarily Do not press this button while pressing other keys buttons The telephone displays Phone nnn nnn nnn nnn New _ where nnn nnn nnn nnn is the current IP address system value of the telephone 2 Enter the telephone s IP address followed by the button The telephone displays Cal1Sv nnn nnn nnn nnn New _
38. ave new value no yes 3 Press the button to terminate the procedure or the button to save the new value If you press the button the telephone displays the following text New value being saved The telephone saves the new value 32 Avaya 1603SW I SIP Deskphones Installation and Maintenance Guide Clear Procedure Clear Procedure Sometimes you might want to remove all administered values user specified data and option settings Essentially you want to return a telephone to its initial clean slate or out of the box condition This is usually done when passing a telephone to a new dedicated user when the user s LO G O F F option is not sufficient For example a new user is assigned the same extension but requires different permissions than the previous user The C LE A R option erases all administered data static programming file server and call server programming and user settings including Contact button labels and locally programmed Feature button labels and restores all such data to default values The C L E A R option does not affect the software load itself If you have upgraded the telephone the telephone retains the latest software Once you have cleared a telephone you can administer it normally AX CAUTION This procedure erases all administered data without any possibility of recovering the data Use the following procedure to clear the telephone of its administrative user assigned and
39. bps that is 0 10 or 100 The message No Ethernet displays until the software determines whether the interface is 10 Mbps or 100 Mbps 66 Avaya 1603SW I SIP Deskphones Installation and Maintenance Guide Scenarios for the Restart Process Note The Ethernet speed indicated is the LAN interface speed for both the telephone and any attached PC The software determines whether sufficient IP address information was downloaded In this scenario it is discovered that sufficient information has not been downloaded The following message displays while the DHCP process is invoked DHCP 0 secs to program The number of elapsed seconds is incremented once per second until DHCP successfully completes While the IP telephone establishes a TCP connection to the HTTP server the telephone displays the following message HTTP n ipadd where nis the number of the IP address obtained from the HTTP server and ipadd is the IP address The following message displays while the HTTP process is invoked HTTP N uri The number increments once per second until the HTTP server responds While the upgrade script file is being downloaded from the HTTP server all IP telephones display the following message HTTP n sc etag where nis the number of the IP address obtained from the HTTP server sc is the status code of the HTTP response and etag is the value of the ETag header The script file i
40. but come from the factory with H 323 software loaded by default To convert the software from H 323 to SIP on the 1603SW IP Deskphones you must specify SIP in the 16xxupgrade txt file on a file server When a deskphone is first plugged in it will download the 16xxupgrade txt file from a file server via HTTP or HTTPS The 16xxupgrade txt file tells the deskphone which binary file the deskphone must use If the 16xxupgrade txt file specifies the deskphone to use SIP the deskphone will install the binary files with the latest SIP binary code Issue 1 June 2010 13 1603SW I IP Deskphone Installation Assembling the 1603SW I IP Deskphones CAUTION Be careful to use the correct jack when plugging in the deskphone The jacks are located on the back of the deskphone housing and are flanked by icons to represent their correct use Powering the 1603SW I IP Deskphones All 1603SW I IP Deskphoness can be locally powered with a Telephone Power Module DC power jack available separately The DC input rating is 5 VDC 2A In addition the telephones support IEEE 802 3af standard LAN based power To use LAN based power with a 1603 telephone you must use a Power over Ethernet adapter Before installing a 1603SW I IP Deskphones verify with the LAN administrator whether the LAN supports IEEE 802 3af and if so whether the telephone should be powered locally or by means of the LAN Note The last step in assembling the 1603SW I IP Deskphones mus
41. but not change most of the parameters associated with Local Administrative procedures For more information about this option see the applicable user guides Local Programming Option Code See Set 802 1X operational mode 802 1 X 8 0 2 1 9 Set the 802 1X Operational Mode on page 23 Static addressing AUD DR 2 3 307 Static Addressing Installation on page 27 Automatic Gain Control AGC 2 4 2 Disable Enable Automatic Gain DHCP chaddr field value Clear values to factory defaults CHADDR CLEAR 242 3 3 7 253 2 7 Control on page 30 Manually Setting the DHCP Client Hardware Address on page 32 Clear Procedure on page 33 22 Avaya 1603SW I SIP Deskphones Installation and Maintenance Guide Set the 802 1X Operational Mode Local Programming Option Code See Group Identifier EROUP 47 687 Group Identifier on page 34 Interface Control INT 4 6 8 Interface Control on page 35 Event Logging i 5 6 4 Disable Enable Event Logging on page 37 Reset the telephone RESET 7 7 3 8 Reset System Values on page 39 Restart the telephone RE S m w 7 7 38 Restart the Telephone on page 40 Site Specific Option number SSON 77 6 Site Specific Option Number Setting on page 41 Test the telephone TEST 8 3 8 Self Test Procedure on page 42 View current parameter values V I EW 8 4 9 The View Administrative and file names Option on page 48 Note Unle
42. ce Guide Chapter 2 1603SW I IP Deskphone Installation Introduction The 1603SW I IP Deskphones use Internet Protocol IP technology with Ethernet interfaces The IP telephones supplement the existing Avaya IP Solutions platform The 1603SW I IP Deskphones support DHCP and HTTP HTTPS over TCP which enhance the administration and servicing of the telephones These telephones use DHCP to obtain dynamic IP addresses HTTP or HTTPS to download customized settings for the telephones and HTTP only to download the new software version The 1603SW I IP Deskphones provide the ability to have one IP connection on the desktop for both a telephone set and a PC using an Ethernet switch In compliance with Australian law the following information is provided This equipment shall be installed and maintained by trained service personnel All the input output ports are classified as Safety Extra Low Voltage SELV in the meaning of IEC 60950 To maintain safety compliance when connecting the equipment electrically to other equipment the interconnecting circuits shall be selected to provide continued conformance of clause 2 3 for SELV circuits generally double reinforced insulation to 240Vac rms to any primary mains circuitry and 120Vac rms to any telecommunications network circuitry To ensure that these conditions are adhered to interconnect the equipment only with the already approved certified equipment Issue 1 June 2010 9 1603SW I IP Deskp
43. ceived The HTTP HTTPS script file and settings file are ignored not being used by the telephone CAUSE Echo from digital to analog conversion on your Avaya Media Server trunk RESOLUTION Verify which trunk is causing the echo and swap the trunk s Trunk Termination parameter on the call server CAUSE Room acoustics RESOLUTION Ensure that there are six inches or so of blank space to the right of the telephone If that is insufficient use the handset CAUSE Jitter delay dropped packets etc RESOLUTION You can have the user provide diagnostic data by invoking the Network Information feature under the A Avaya button on the telephone One or more Quality of Service QoS features should be implemented in the network as covered in Chapter 3 Local Administrative Options CAUSE Improper non Category 5 wiring RESOLUTION Replace non Category 5 wiring with Category 5 wiring CAUSE The user has changed the Automatic Gain Control AGC or environmental acoustics are not consistent with the current audio settings RESOLUTION Try different on off settings for the AGCHAND AGCHEAD and AGCSPKR parameters CAUSE The TN2302AP board does not pass in band DTMF tones RESOLUTION None the board is operating as designed CAUSE The system value AUTH is set to 1 HTTPS required but no valid address is specified in TLSSRVR RESOLUTION Change AUTH to 0 zero or enter a valid address for TLSSRVR 3 of 5
44. digits are discarded In this case no administrative option is invoked Issue 1 June 2010 21 Local Administrative Options 2 Attempts to enter invalid data are rejected and the telephone emits an error beep 3 If you enter a numeric digit for a value or for an IP address or subnet mask field after entering only a zero the new digit replaces the zero 4 Press the button to go to the next step 5 To backspace press the leftmost softkey When you press the applicable button or key to backspace the most recently entered digit or period is erased from the display The cursor remains in the erased character s former position 6 If PROCPSWD is administered as indicated in Chapter 7 of the Avaya one X Deskphone Value Edition SIP for 1603SW IP Deskphones Administrator Guide you must type the Local Procedure password after pressing Mute and before pressing the code for your given local programming option Note If PROCSTAT has been administered to 1 you will not be able to invoke any administrative options other than V I E W About Local Administrative Procedures Local administrative procedures allow you to customize the 1603SW I IP Deskphone installation for your specific operating environment This section provides a description of each local administrative option covered in this guide with references to the pages on which the option appears Note Unless otherwise prohibited by administration the user can view
45. e Error and Status Messages During Installation of 1603SW I IP Deskphones continued Message Cause Resolution System busy System Error Undefined Error Updating DO NOT UNPLUG THE TELEPHONE Wrong Set Type CAUSE Most likely the number of IP endpoints on the call server is already at maximum Less likely network resource is unavailable RESOLUTION The telephone was attempting to access a network resource DHCP server HTTP server or the call server and was not successful Check the resource being called upon for its availability If the resource appears operational and properly linked to the network verify that addressing is accurate and that a communication path exists in both directions between the telephone and the resource CAUSE The call server has an unspecified problem RESOLUTION Consult your Avaya Media Server administration and troubleshooting documentation CAUSE The call server has rejected registration for an unspecified reason RESOLUTION Consult your Avaya Media Server administration and troubleshooting documentation CAUSE The telephone is updating its software image RESOLUTION Allow the telephone to continue CAUSE The call server does not recognize the set type RESOLUTION Ensure the call server is properly administered to expect the appropriate telephone for the IP address and extension 3 of 3 Issue 1 June 2010 53 Troubleshooting Guidelines Operational Errors and Stat
46. e REUSE NETMASK will be set to the value of NETMASK e REUSE ROUTERS will be set to the value of ROUTERS e REUSE ROUTER_IN USE will be set to the value of ROUTER_IN_USE e REUSE_TAGGING will be set to the value of TAGGING e REUSE_L2QVLAN will be set to the value of VLAN_IN_USE and e the MIB object endptVLANLIST will be set to the value of VLANLIST and then the value of VLANLIST will be set to null The telephone contacts PPM logs in and downloads the configuration file Successful completion of this process produces a dial tone when the Speaker button is pressed or the handset is lifted The 1603SW I IP Deskphone was installed successfully Issue 1 June 2010 19 1603SW I IP Deskphone Installation Printing Button Labels You can download software from www desi com that enables you to print button labels for the 1603SW I IP Deskphones To download this software perform the following steps 1 Using your web browser go to www desi com 2 Click DESI downloads 3 Download the appropriate application 20 Avaya 1603SW I SIP Deskphones Installation and Maintenance Guide Chapter 3 Local Administrative Options Introduction After you have successfully installed a 1603 SWI SIP Deskphone you might be instructed to administer one of the options described in this chapter Note You can modify the settings file to set parameters for deskphones that download their upgrade script and application files from the same HTTP server S
47. e System an IETF standard for ASCII strings to represent IP addresses The Domain Name System DNS is a distributed Internet directory service DNS is used mostly to translate between domain names and IP addresses Avaya 1600 Series IP Telephones can use DNS to resolve names into IP addresses In DHCP TFTP and HTTP files DNS names can be used wherever IP addresses were available as long as a valid DNS server is identified first H 323 application that performs essential control administrative and managerial functions in the media server Sometimes called CLAN in Avaya documents A TCP IP based protocol for VoIP signaling vein Transfer Protocol used to request and transmit pages on the World Wide eb A secure version of HTTP Internet Engineering Task Force the organization that produces standards for communications on the internet Local Area Network Media Access Control ID of an endpoint Quality of Service used to refer to several mechanisms intended to improve audio quality over packet based networks Registration with Avaya Aura Communication Manager by an IP telephone with no extension Allows limited outgoing calling Transport Layer Security an enhancement of Secure Sockets Layer SSL TLS is compatible with SSL 3 0 and allows for privacy and data integrity between two communicating applications Virtual LAN Voice over IP a class of technology for sending audio data and signaling over LANs Issue 1
48. e following message HTTP n sc etag where nis the number of the IP address obtained from the HTTP server sc is the status code of the HTTP response and etag is the value of the ETag header The script file is processed The software determines that the telephone s boot code file name BOOTNAME is not the latest version APPNAME is set to the name of an 62 Avaya 1603SW I SIP Deskphones Installation and Maintenance Guide Scenarios for the Restart Process application file to replace the boot code The following message displays while the application file is downloaded into RAM app _ filename n KB received where nis the number of KBs downloaded The following message displays while the application file is stored in flash memory Saving to flash n X secs where nis the percentage of the file stored and x is the number of elapsed seconds This usually takes longer than the file download The following message displays while the telephone is reset so the application file can be executed Restarting While the boot code is rewritten the telephone displays Updating n X secs where nis the percentage of boot code rewritten and x is the number of elapsed seconds during rewriting When the new boot code is successfully written into the flash memory the application corrupts its own checksum stored in flash The application then resets the telephone so the
49. ed If a value different from the current NVLOGSTAT value is entered the following text displays left justified at the top of the display Save new value no yes Issue 1 June 2010 37 Local Administrative Options 4 Press the button to terminate the procedure or the button to save the new value If you press the button the telephone displays the following text New value being saved The telephone saves the new value Logoff Use the following procedure to log off a telephone CAUTION Once a telephone is logged off a password and extension might be needed to log back on 1 While the telephone is on hook and idle press the following sequence of keys on the faceplate of the telephone Mute 564633 Mute LOGOFF Note Press the Mute button momentarily Do not press this button while pressing other keys buttons 2 After entry of the command sequence the telephone unregisters from the call server The telephone display and button module display if applicable clears then displays the following prompt for subsequent login Enter Extension EXT OK 38 Avaya 1603SW I SIP Deskphones Installation and Maintenance Guide Reset System Values Reset System Values Use the following procedure to reset all system values and system initialization values except AUTH and NVAUTH to the default values It also resets the 802 1X identity and password to the default values AX
50. ee Chapter 4 Maintaining 1603SW I IP Deskphones and 1603SW I IP Deskphone Scripts and Application Files in Chapter 4 of the Avaya 1603 SWI SIP Deskphones Administrator Guide AX CAUTION Only trained installers or technicians should local craft procedures Perform these procedures only if instructed to do so by the system or LAN administrator Static administration of these options causes upgrades to work differently than if they are administered dynamically Values assigned to options in static administration are not changed by upgrade scripts These values remain stored in the telephone until either anew boot file is downloaded or the deskphone is reset as indicated in Reset System Values on page 39 Use these option setting procedures only with static addressing and as always only if instructed by the system or LAN administrator Do not use these option setting procedures if you are using DHCP DHCP is the Dynamic Addressing Process as indicated in Dynamic Addressing Process Telephone Startup on page 16 Entering Data for Administrative Options This section describes how to enter data for administrative options 1 Invoke all local procedures by pressing the Mute button up to 7 numeric dial pad buttons and the button A 6 second timeout is in effect between button presses after pressing the Mute bution If you do not press a valid button within 6 seconds of pressing the previous button the collected
51. ephone displays the following message HTTP n ipadd where nis the number of the IP address obtained from the HTTP HTTPS server and ipadd is the IP address Issue 1 June 2010 17 1603SW I IP Deskphone Installation 6 When connected the telephone looks for an upgrade script file 7 The HTTP HTTPS server sends and identifies an upgrade script The GET message might have to be sent several times Each time the GET message is sent all IP telephones display one of the following messages HTTP N uri For HTTP nis the number of HTTP requests made by the telephone and uri is the URI for the current HTTP request 8 While the upgrade script file is being downloaded all IP telephones display the following message HTTP n sc etag where nis the number of the IP address obtained from the HTTP server sc is the status code of the HTTP response and etag is the value of the ETag header 9 While the application file is saved in flash memory the 1603SW IP Deskphones display the following message Saving to flash 1 1 secs with the percentage of the file and the number of elapsed seconds incremented as the application file is stored in flash memory 10 Upon successful initialization and power up the 1603SW I IP Deskphones display the following Login prompts for an extension Enter Extension EXT OK 18 Avaya 1603SW I SIP Deskphones Installation and Maintenance Guide 12
52. es Administrator Guide for details about specific values You need only specify settings that vary from defaults although specifying defaults is harmless Downloading Language Files Language files must be stored in the same location as the 46xxsettings file or under the HTTP Server directory defined using the SET HTTPDIR_HTTP server directory path command You can download a new language file version only if the filename differs from the language file previously downloaded Alternately you can remove the old language file using an empty SET LANGXFILE command in the 46xxsettings file before downloading a language file with the same filename Issue 1 June 2010 45 Maintaining 1603SW I IP Deskphones Downloading Font Files The font file must be stored in the same location as the 46xxsettings file or under the HTTP Server directory defined using the SET HTTPDIR_HTTP server directory path command You can download a new font tile version only if the filename differs from the font file previously downloaded Alternately you can remove the old font file using an empty SET FONTFILE command in the 46xxsettings file before downloading a font file with the same filename The GROUP System Value You might have different communities of end users all of which have the same model telephone but which require different administered settings For example you might want to restrict Call Center agents from being able to Logoff which might be an
53. f you are using static addressing Perform this procedure only if you are using DHCP and the LAN administrator instructs you to do this Use the following procedure to set the Site Specific Option Number SSON 1 While the telephone is on hook and idle press the following sequence of keys on the faceplate of the telephone Mute 7 7 6 6 Mute SS ON Note Press the Mute button momentarily Do not press this button while pressing other keys buttons The telephone displays the following text left justified at the top of the display sson ddd New _ where ddd is the value of SSON Enter a valid value between 128 and 254 for the SSON For all IP telephones if a value different from the current SSON value is entered the following text displays left justified at the top of the display Save new value no yes Press the button to terminate the procedure or the button to save the new value If you press the button the telephone displays the following text New value being saved The telephone saves the new value and restores the user interface to its previous state Issue 1 June 2010 41 Local Administrative Options Self Test Procedure Note 1603SW I IP Deskphones store two software code images in reprogrammable non volatile memory The primary image called the big app must be running to perform a self test The backup image called the little app does not
54. hone Installation IP Telephone Models The 1603SW I telephones have e three call appearance feature buttons e atwo row by 16 column display The 1603SW I IP Deskphones also have an internal Ethernet switch that allows the telephone and a PC to share the same LAN connection if appropriate Thus these telephones do not need or work with the 30A switched hub interface This document describes the installation of these telephones and post installation maintenance issues For details about using the features provided by the telephones see the user documentation for each telephone For information about desk or wall mounting any of the 16035W IP Deskphones see the instructions boxed with the telephone Wall or desk mount instructions are also available on the Avaya support Web site http www avaya com support Software The 1603SW I IP Deskphones ship from the factory set tot he H 323 protocol To run the deskphones in a SIP environment you must convert the deskphones to SIP settings Further a factory shipped 1603SW I IP Deskphone will not contain the most up to date software for registration and SIP operation When the deskphone is first plugged in a software download from an HTTP server might be initiated The software download gives the telephone upgraded H 323 functionality however you must still download the latest SIP software bundle for the deskphones to be converted to SIP then convert the deskphones to run SIP software
55. ilable at http www avaya com support The DHCP server and application are administered as described in the Avaya one X Deskphone Value Edition SIP for 16035W I IP Deskphones Administrator Guide The HTTP server and application are administered as described in the Avaya one X Deskphone Value Edition SIP for 16035W I IP Deskphones Administrator Guide The SIP upgrade script and application files from the Avaya Support Web site http www avaya com support are loaded correctly on the HTTP HTTPS server If applicable the Voice Mail server is administered as described in the Avaya one X Deskphone Value Edition SIP for 16035W I Deskphones Administrator Guide Notes Any or all of the server applications mentioned in items 5 8 can be co resident on the same hardware subject to the specific restrictions of each individual application See the Avaya one X Deskphone Value Edition for 1603SW I Deskphones Administrator Guide for more information about e administering other network equipment e administering applications like firewalls and e information about topics like port utilization Requirements to Verify for Each IP Telephone Lj 2 You have an extension number and an Avaya Communication Manager security code password for each applicable IP telephone QY 10 You have an OPTIM extension number and an Avaya Communication Manager security code password for each telephone and have configured Avaya Session Man
56. k and idle press the following sequence of keys on the faceplate of the telephone Mute 2 4 2 Mute A G C Note Press the Mute button momentarily Do not press this button while pressing other keys buttons 2 After entry of the command sequence one of the following displays based on the current value of the system value AGCHAND If AGCHAND 1 Handset AGC on O off OK If AGCHAND 0 Handset AGC off l on OK 3 To change the AGC Handset value from On to Off press 0 To change the AGC Handset value from Off to On press 1 If the telephone has a Headset interface one of the following displays based on the current value of the system value AGCHEAD If AGCHEAD 1 Headset AGC on O off OK If AGCHEAD 0 Headset AGC 0ff l on OK If the telephone does not have a headset interface proceed to Step 5 30 Avaya 1603SW I SIP Deskphones Installation and Maintenance Guide Disable Enable Automatic Gain Control 4 To change the AGC Headset value from On to Off press 0 To change the AGC Headset value from Off to On press 1 One of the following displays based on the current value of the system value AGCSPKR lf AGCSPKR 1 Speaker AGC on O off OK lf AGCSPKR 0 Speaker AGC 0ff l on OK 5 To change the AGC Speaker value from On to Off press 0 To change the AGC Speaker value from Off to On press 1 If a value different from the current AGCHAND value and
57. lay Starting Updating boot code DO NOT UNPLUG THE PHONE This message continues while the new boot code is being written into RAM The telephone displays the speed of the Ethernet interface in Mbps that is O 10 or 100 The message No Ethernet displays until the software determines whether the interface is 10 Mbps or 100 Mbps Issue 1 June 2010 61 Restart Scenarios Note The Ethernet speed indicated is the LAN interface speed for both the telephone and any attached PC assuming the administrator has not disabled the latter interface through the PHY2STAT setting The software determines whether sufficient IP address information was downloaded In this scenario it is discovered that sufficient information has not been downloaded The following message displays while the DHCP process is invoked DHCP 0 secs to program The number of elapsed seconds is incremented once per second until DHCP successfully completes While the IP telephone establishes a TCP connection to the HTTP server the telephone displays the following message HTTP n ipadd where nis the number of the IP address obtained from the HTTP server and ipadd is the IP address The following message displays while the HTTP process is invoked HTTP N uri The number increments once per second until the HTTP server responds While the upgrade script file is being downloaded all IP telephones display th
58. least one of the IP address offered by the DHCP server conflicts with another address RESOLUTION Review DHCP server administration to identify duplicate IP address es CAUSE Downloaded application file was not downloaded or saved correctly RESOLUTION The telephone automatically resets and attempts to re initialize 1 of 3 Issue 1 June 2010 51 Troubleshooting Guidelines Table 2 Possible Error and Status Messages During Installation of 1603SW I IP Deskphones continued Message Cause Resolution Finding CAUSE The telephone is proceeding through boot up router RESOLUTION Allow the telephone to continue Incompatible CAUSE The telephone is not a 1603SW I IP Deskphone and it does Versions not supprt the SIP firmware Invalid file IP Address Error License Error Limit Error NAPT Error Network connectivity has been lost Trying to re establish No Ethernet Packet Error Restarting Subnet conflict RESOLUTION Replace the telephone with a 1603SW IP Deskphone CAUSE The telephone does not have sufficient room to store the downloaded file RESOLUTION Verify the proper filename is administered in the script file and that the proper application file is located in the appropriate location on the HTTP HTTPS server CAUSE The gatekeeper reports an invalid IP address RESOLUTION This should never happen Contact Avaya CAUSE The call server does not support IP telephon
59. om SIP to H 323 software Note that depending on the telephone model and the software version you start from additional steps may be required from those mentioned in this section Downloading Software Upgrades The files necessary to operate the 1603SW I IP Deskphones are available on the Avaya Web site at http www avaya com support You must select one of two software bundles to download the latest software depending on whether your telephone environment is primarily SIP centric or H 323 centric Each SIP bundle contains e An upgrade script file 16xxupgrade txt which allows you to upgrade to new software releases and new functionality without having to replace SIP IP telephones The upgrade script tells the telephone whether a software upgrade is needed All Avaya IP Telephones attempt to read this file whenever they reset The upgrade script file is also used to point to the settings file An alternate upgrade script is also included designed for environments that will support both the H323 and SIP modes of operation For such environments the file needs to be edited in those sections having headings of H 323 EDIT INSTRUCTIONS Specific instructions are provided in the Readme file that accompanies each software bundle Once these changes are made the alternate file should be renamed to 16xxupgrade txt and placed in the HTTP download directory The HTTP download directory holds the telephone backup and application
60. ones For information see SIP Support in Avaya Communication Manager Running on Avaya S8XXX Servers Document Number 555 245 206 Note All 1603SW I IP Deskphones must be aliased as a 9620 SIP Y 3 The following circuit packs are installed on the switch e TN2602 IP Media Processor circuit pack Sites with a TN2302 IP Media Processor circuit pack are strongly encouraged to install a TN2602 circuit pack to benefit from increased capacity e TN799C V3 or greater Control LAN C LAN circuit pack A Important IP telephone firmware requires TN799C V3 or greater C LAN circuit pack s For more information see the Communication Manager Software and Firmware Compatibility Matrix on the Avaya support Web site http www avaya com support Later versions of the Communication Manager S87XX or S85XX can use Processor Ethernet in place of the C LAN Sites with H 248 gateways will use the Processor Ethernet procr on the S8300 in place of the C LAN The media processor resources are embedded on the gateway See the gateway documentation for media processor capacity Issue 1 June 2010 11 1603SW I IP Deskphone Installation Verify These Network Requirements continued O 4 ao 5 The Communication Manager CM call server is configured correctly as described in the Avaya one X Deskphone Value Edition SIP for 16035W I IP Deskphones Aaministrator Guide and Avaya Communication Manager documentation Both documents are ava
61. or the current AGCHEAD value and or the current AGCSPKR value is entered the following text displays left justified at the top of the display Save new value no yes 6 Press the button to terminate the procedure or the button to save the new value s If you press the button the telephone displays the following text New value being saved The telephone saves the new value s Issue 1 June 2010 31 Local Administrative Options Manually Setting the DHCP Client Hardware Address Use this procedure to manually set or change the Client Hardware Address if you use static addressing rather than DHCP 1 While the telephone is on hook and idle press the following sequence of keys on the telephone s faceplate Mute 242337 MuteC HADDR Note Press the Mute button momentarily Do not press this button while pressing other keys buttons The telephone displays the following text left justified at the top of the display chaddr ddd New where ddd is the value of NVCHADDR the system variable for the DHCP Client Hardware Address 2 To change the Client Hardware Address value enter a valid client hardware address This value is usually the MAC address which DHCP then converts to an integer preceded by zeroes For all IP telephones if a value different from the current value of NVCHADDR is entered the following text displays left justified at the top of the display S
62. rately specified CAUSE The 16xxupgrade ixt file was edited incorrectly renamed etc RESOLUTION Download a clean copy of the 16xxupgrade txt file from the Avaya support Web site at http www avaya com support and do not edit or rename it Customize or change only the 46xxsettings file as discussed in Chapter 4 Maintaining 1603SW I IP Deskphones CAUSE Improper settings file administration RESOLUTION Verify that customized settings are correctly spelled and formatted CAUSE The user changed the AGC setting s which were placed in the backup restore file of the user RESOLUTION The user can reset the AGC value s back to the desired setting s or the backup file can be edited to delete the custom AGC settings CAUSE The HTTP HTTPS server stops responding if power is interrupted while a telephone is saving the application file RESOLUTION Restart the HTTP HTTPS server as applicable 4of5 Issue 1 June 2010 57 Troubleshooting Guidelines Table 3 Operational Error Conditions for 1603SW I IP Deskphones continued Condition Cause Resolution The user indicates an application or option CAUSE The 46xxsettings script file is not is not available pointed to accurately or is not properly administered to allow the application RESOLUTION Assuming the user is meant to have that application verify the 46xxsettings script file is properly specified for your system including case if your file server is
63. rganization 6 M Download Procedure y s s saca e A a6 Maintaining 1603SW I SIP Deskphone 43 Downloading Language Files 45 E Downloading Software Upgrades 43 DTMF Tones 1 ee eee ee o 48 Dynamic Addressing Process 16 Issue 1 June 2010 73 Index O Operational Errors and Status Messages 54 Other Documentation S P Parameter Values n aoa aoa a 49 Power Interruption a a a a a a a 2 2 0 08 48 Powering the 1603SW I SIP Deskphone 14 Pre Installation Checklist 11 Pre Installation Checklist for Static Addressing 25 R Related Documentation 71 Requirements for each IP Telephone 12 Reset Boot File and System Specific Application File Already Loaded AAA ee oe ee el ade et 66 Boot File Loaded No Application File or Application File Needs to be Upgraded Boot File Needs to be Upgraded 61 Reset System Values 39 Restart Process Scenarios forthe 59 Restart Scenarios o o oo 2 59 Restart the Telephone 59 S Scenarios for the Restart Process 59 Self Test so soo sa ee a a 42 Settings File Contents 45 Site Specific Option Number Setting 41 Software ii e a a e G 10 Software Upgrades Downloading 43 SSON Procedure 204 41 Static Addressing
64. s 100Mbps HDX when PHY1STAT 4 e Status is 100Mbps FDX when PHY1STAT 5 3 To change the PHY 1 value press Depending on the current value the next sequential valid PHY1 value is selected and displayed as the status For example if the current value is 10Mbps HDX 2 pressing changes the value to 3 10Mbps FDX Issue 1 June 2010 35 Local Administrative Options 4 Press the button to terminate the procedure or the button to save the new value If you press the button the following text displays PHY2 status change OK where status is the value of PHY2STAT defined as e Status is disabled when PHY2STAT 0 e Status is auto when PHY2STAT 1 e Status is 10Mbps HDX when PHY2STAT 2 e Status is 10Mbps FDX when PHY2STAT 3 e Status is 100Mbps HDX when PHY2STAT 4 e Status is 100Mbps FDX when PHY2STAT 5 5 To change the PHY2 value press Depending on the current value the next sequential valid PHY2 value is selected and displayed as the status For example if the current value is 10Mbps HDX 2 pressing changes the value to 3 10Mbps FDX The following text displays left justified at the top of the display Save new value no yes 6 Press the button to terminate the procedure or the button to save the new values If you press the button the following text displays New value being saved The new values are saved and a restart occurs automatically The user in
65. s documentation and Avaya does not necessarily endorse the products services or information described or offered within them We cannot guarantee that these links will work all of the time and we have no control over the availability of the linked pages Warranty Avaya Inc provides a limited warranty on this product Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this product while under warranty is available through the following Web site http www avaya com support Copyright Except where expressly stated otherwise the Product is protected by copyright and other laws respecting proprietary rights Unauthorized reproduction transfer and or use can be a criminal as well as a civil offense under the applicable law Avaya support Avaya provides a telephone number for you to use to report problems or to ask questions about your product The support telephone number is 1 800 242 2121 in the United States For additional support telephone numbers see the Avaya Web site http www avaya com support Software License USE OR INSTALLATION OF THE PRODUCT INDICATES THE END USER S ACCEPTANCE OF THE TERMS SET FORTH HEREIN AND THE GENERAL LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE AT http support avaya com Licenselnto GENERAL LICENSE TERMS IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS YOU M
66. s processed The software determines that the name of the boot code file in the telephone BOOTNAME is the latest version and the name of the application file in the telephone is the same as APPNAME System specific registration with the Avaya media server is invoked When registration finishes a dial tone is available on the telephone Issue 1 June 2010 67 Restart Scenarios 68 Avaya 1603SW I SIP Deskphones Installation and Maintenance Guide Appendix B Glossary of Terms Terms Used in This Guide 802 1P 802 1Q 802 1X ARP CLAN DHCP DiffServ DNS Gatekeeper H 323 HTTP HTTPS IETF LAN MAC QoS Unnamed Registration TLS VLAN VoIP 802 1Q defines a layer 2 frame structure that supports VLAN identification and a QoS mechanism usually referred to as 802 1P Authentication method for a protocol requiring a network device to authenticate with a back end Authentication Server before gaining network access Applicable 1600 Series IP Telephones support IEEE 802 1X for pass through and for Supplicant operation with the EAP MD5 authentication method Address Resolution Protocol used for example to verify that the IP address provided by the DHCP server is not in use by another IP telephone Control LAN type of Gatekeeper circuit pack Dynamic Host Configuration Protocol an IETF protocol used to automate IP address allocation and management Differentiated Services an IP based QoS mechanism Domain Nam
67. ss otherwise prohibited using administration the user can view but not change most of the parameters associated with Local Administrative Procedures For more information about this option see the applicable user guide s Set the 802 1X Operational Mode Use the following procedure to set or change the operational mode 1 While the telephone is on hook and idle press the following sequence of keys on the faceplate of the telephone Mute 8 0 2 1 9 Mute 8 0 2 1 x Note Press the Mute button momentarily Do not press this button while pressing other keys buttons After entry of the command sequence the following text displays 802 1x setting change OK where the setting is the current value of the system value DOT1X 802 1X Supplicant Mode defined as e Pass thru mode if setting 0 Issue 1 June 2010 23 Local Administrative Options e P t w Logoff pass thru with Logoff mode if setting 1 e Supplicant mode without pass thru or p t w Logoff if setting 2 2 Perform one of the following steps e If you want to change the DOT1X mode value go to Change the DOT1X Mode Value on page 24 e f you want to change the DOT1XSTAT mode value go to Change the DOT1XSTAT Mode Value on page 25 Change the DOT1X Mode Value Use the following procedure to change the DOT1X mode value 1 To change the mode value press Depending on the current value the next sequential valid mode value is
68. ss the button to continue the procedure without changing the displayed status of 802 1Q The telephone displays the following text VLAN ID dddd New _ where dddd is the current system value of the 802 1 VLAN ID Enter a valid value between 0 and 4094 for the new value of the 802 1 VLAN ID The telephone displays the following message VLAN test ddd New _ where ddd is the number of seconds to wait for the DHCPOFFER on a non zero VLAN Enter a valid value between 0 and 999 for the new value of the DHCPOFFER wait period The telephone displays Save new values no H yes Press the button to save the new values you entered The telephone displays New values being saved Once the new values are stored the telephone is reset If a new boot program is downloaded from the HTTP server after you enter static addressing information you must reenter your static addressing information Issue 1 June 2010 29 Local Administrative Options Disable Enable Automatic Gain Control Use the following procedure to turn automatic gain control for the handset headset and or the Speaker on or off Note The user can potentially override the AGC local procedure settings as described in the telephone user guide If overridden the backup file stores the AGC value s set by the user and ignores any setting established using this local procedure 1 While the telephone is on hoo
69. successfully Only an initial out of the box installation is described For errors that might be encountered during the process and the messages displayed see Chapter 5 Troubleshooting Guidelines When you plug the deskphone into the Ethernet wall jack and apply power if applicable the following process takes place Note If the application has already been downloaded the whole process takes approximately 1 to 2 minutes after the telephone is plugged in For software upgrades including the boot file and application file download the process might take 5 10 minutes The duration is based on LAN loading how many telephones are being installed at once and similar factors Do not unplug the power cord during the download process 16 Avaya 1603SW I SIP Deskphones Installation and Maintenance Guide Dynamic Addressing Process Telephone Startup 1 The telephone activates the Ethernet line interface the PC Ethernet jack and dial pad input to allow the invocation of procedures The activation occurs as soon as possible after power up or a reset The telephone displays the speed of the Ethernet interface in Mbps that is 10 or 100 The message No Ethernet displays until the software determines whether the interface is 10 Mbps or 100 Mbps Note The Ethernet speed indicated is the LAN interface speed for both the telephone and any attached PC assuming the administrator has not disabled the latter interface by a PHY2STAT setting
70. t 14 Dynamic Addressing Process Telephone Startup 16 Printing Buton Labels lt o lt o xice cisnes dd seece lt 20 Chapter 3 Local Administrative Options 21 INT OQUCUON esau ww 2s So OS SSS SD SDSS Se SS wre eS Se SSS 21 Entering Data for Administrative Options lt lt 21 About Local Administrative Procedures ee ee ee ee 22 Set the 802 1X Operational Mode lt lt eee ee ee es 23 Change the DOT1X Mode Value 2 0 0 eee eee ee es 24 Change the DOT1XSTAT Mode Value lt 25 Pre Installation Checklist for Static Addressing 25 Static Addressing Installation lt lt 27 Disable Enable Automatic Gain Control lt lt 30 Manually Setting the DHCP Client Hardware Address 32 Cka POCOS nds 4 a we ERS ROS Kh ERE ORES 33 Group dentier 55 ice oS b4SeSE ns Ses 34 interface Control isos rr AAA ES 35 Disable Enable Event Logging o 37 LOJO e da os ea a a a a Se SS wee 38 Reset System Valles lt lt cirio TRA ee Ew EG ORS 39 Resiariihe Telephone sca 222 oecn SSS oe Se ORE RES SDSS ES 40 Site Specific Option Number Setting 2 00 eee eee ees 41 Issue 1 June 2010 3 Contents Self Test Procedure 00 eee a Chapter 4 Maintaining 1603SW IIP Deskphones IMIOCUCU
71. t be applying power Apply power either by plugging the power cord into the power source local powering or plugging the modular line cord into the Ethernet wall jack IEEE powering Do not use the 1151 power adapter with these telephones Note For Brazilian user when using the 5V power adapter For the user s safety and to avoid electric shock this equipment must be connected to a grounded three pin electrical network power outlet according to Standard NBR ABNT 5410 Este equipamento deve ser conectado obrigatoriamente em tomada de rede de energia eletrica que possua aterramento tres pinos conforme a Norma NBR ABNT 5410 visando a seguranca dos usuarios contra choques eletricos CAUTION Failure to connect the proper cables with the proper jacks might result in an outage in part of your network 14 Avaya 1603SW I SIP Deskphones Installation and Maintenance Guide Assembling the 1603SW I IP Deskphones Figure 1 provides an illustration that shows how to connect cords to jacks on 1603SW I IP Deskphones Use the illustration and the associated procedure for deskphone assembly Figure 1 Connection Jacks on a 1603SW 1603SW I IP Telephone Issue 1 June 2010 15 1603SW I IP Deskphone Installation 1 Plug one end of the first Categor
72. t this option see the applicable user guide s Note If the View Network Information option is not available due to being disabled by administration use the ADDR option to view IP addresses See Static Addressing Installation in Chapter 3 Local Administrative Options The IP addresses might have been entered incorrectly Verify whether you were provided with correct IP addresses 1 While the deskphone is on hook and idle press the following sequence of keys on the faceplate of the telephone Mute 8 4 3 9 Mute V I E W 48 Avaya 1603SW I SIP Deskphones Installation and Maintenance Guide Note The View Administrative Option Press the Mute button momentarily Do not press this key while pressing other keys The following text displays left justified at the top of the display View settings next exit 2 Press the button at any time during viewing to display the next name and system value pair or filename from Table 1 The first pair returns after the last pair displays Values that cannot display on one line wrap to the next line Press the button at any time during viewing to terminate the procedure and restore the user interface to its previous state The names and values display in the following order Table 1 Parameter Values Name System Value Format Model Phone SN PWB SN PWB comcode MAC address L2 tagging VLAN ID 16ccDecc CCCCCCCCCCCCCCCCCC CCCCCC
73. terface is restored to its previous state 36 Avaya 1603SW I SIP Deskphones Installation and Maintenance Guide Disable Enable Event Logging Disable Enable Event Logging Use the following procedure to enable or disable logging of system events 1 While the telephone is on hook and idle press the following sequence of keys on the faceplate of the telephone Mute 5 6 4 Mute L O G Note Press the Mute button momentarily Do not press this button while pressing other keys buttons 2 After entry of the command sequence the telephone displays the following text depending on the current value of the system parameter NVLOGSTAT Log Status change OK where status is the type of logging indicated by the NVLOGSTAT value defined as e Status is disabled when NVLOGSTAT 0 e Status is emergencies when NVLOGSTAT 1 e Status is alerts when NVLOGSTAT 2 e Status is critical wnen NVLOGSTAT 3 e Status is errors when NVLOGSTAT 4 e Status is warnings when NVLOGSTAT 5 e Status is notices when NVLOGSTAT 6 e Status is information when NVLOGSTAT 7 e Status is debug when NVLOGSTAT 8 3 To change the logging status press Depending on the current value the next sequential valid NVLOGSTAT value is selected and displayed as the status For example if the current value is alerts 2 pressing changes the value to 3 critical If the current value is debug 8 pressing changes the value to 0 disabl
74. ue is Unicast multicast mode 2 pressing changes the value to 0 Disabled If a value different from the current 802 1X value is entered the following text displays left justified at the top of the display Save new value no yes 3 Press the button to terminate the procedure or the button to save the new value If you press the button the telephone displays the following text New value being saved The telephone saves the new value Pre Installation Checklist for Static Addressing Before performing static addressing verify that all the requirements listed in the Verify These Network Requirements section of the Pre Installation Checklist are met You do not have to consider item 4 as it refers to the DHCP server In addition you must have the values for the following parameters Failure to do so can cause data entry errors that prevent the telephone Issue 1 June 2010 25 Local Administrative Options from working Such errors can also have a negative impact on your network Print copies of this checklist for each subnet mb O The IP address of the deskphone The IP address of the router The IP subnet mask The IP address of the HTTP and or HTTPS server The IP address of the DNS server The VLAN ID the L2QVLAN value OOOO DOD O NO oO FP WO DW The VLANTEST value 26 Avaya 1603SW I SIP Deskphones Installation and Maintenance Guide Static Addressing Install
75. us Messages Table 3 identifies some of the possible operational problems that might be encountered after successful 1603SW I IP Deskphone installation The user guide for a specific telephone model also contains troubleshooting for users having problems with specific IP telephone applications Most of the problems reported by 1603SW IP Deskphone users are not likely to be problems with the telephone itself Problems are more likely LAN based where Quality of Service server administration and other issues can impact end user perception of IP telephone performance Table 3 Operational Error Conditions for 1603SW I IP Deskphones Condition Cause Resolution The telephone reboots continuously every 30 seconds or reboots continuously about every 15 minutes The message light on the telephone turns on and off intermittently but the telephone never registers The telephone AND no lights are lit stops working in on the telephone and the middle of a call the display is not lit AND power to the telephone is fine and the telephone might have gone through the restarting sequence CAUSE The controller is not provisioned RESOLUTION Provision it either locally through the settings file or through DHCP CAUSE This might be a firmware fault because the MAC address in memory is corrupted RESOLUTION Return the telephone to Avaya for repair CAUSE This is a hardware fault RESOLUTION The telephone must be returned
76. y RESOLUTION Contact Avaya to upgrade your license CAUSE The call server has reached its limit of IP stations RESOLUTION Unregister telephones not in use or contact Avaya to upgrade your license CAUSE A device between the telephone and the call server is invoking Network Address Port Translation which the 1603SW IP Deskphones do not support RESOLUTION Contact the System Administrator to remove or re administer the device CAUSE The telephone has detected a loss of signal on the Ethernet interface lasting longer than about one second RESOLUTION Check power and cabling CAUSE When first plugged in the IP telephone is unable to communicate with the Ethernet RESOLUTION Verify the connection to the Ethernet jack verify the jack is Category 5 verify power is applied on the LAN to that jack etc CAUSE Protocol timeout error RESOLUTION Reenter the correct extension and password If the condition persists contact the System Administrator CAUSE The telephone is in the initial stage of rebooting RESOLUTION Allow the telephone to continue CAUSE The telephone is not on the same VLAN subnet as the router RESOLUTION Administer an IP address on the telephone using Static Addressing Installation or administer network equipment to administer the telephone appropriately 20f3 52 Avaya 1603SW I SIP Deskphones Installation and Maintenance Guide Installation Error and Status Messages Table 2 Possibl
77. y 5 modular line cord into the Ethernet jack of the PC and the other end into the secondary Ethernet jack on the 1603SW I IP Deskphones if appropriate 2 Plug one end of the second Category 5 modular line cord into the Ethernet jack on the 1603SW IP Deskphones Plug the other end of this cord into the Ethernet wall jack If the telephone is to be IEEE powered you are finished Do not proceed to Step 3 3 If the telephone is to be powered locally plug the power cord into the 1603SW I IP Deskphones and the power cord plug into the wall socket Dynamic Addressing Process Telephone Startup A Important Before starting this process read Converting Software on 1603SW I IP Deskphones on page 13 to understand the requirements for converting factory set H 323 telephones to SIP and make any changes necessary to suit your particular environment Also ensure that both Avaya Communication Manager CM and Session Manager SM or Avaya Midsize Business Template and Avaya SES are properly set up for your telephone environment Note Before starting this process you must have an OPTIM extension number for the SIP deskphone the Avaya Aura Communication Manager security code password for that extension and a login and password on the Session Manager or SES server Any reference to the HTTP server applies equally to an HTTPS server The following description of the process of installing the SIP deskphones assumes that the process is executed
78. y to terminate the procedure without restarting the telephone Press the key to restart the telephone The remainder of the procedure depends on the status of the boot and application files If this condition applies See Boot File Needs to be Upgraded Latest Boot File Loaded No Application File or Boot File Needs to be Upgraded on page 61 Latest Boot File Loaded No Application File Needs to be Upgraded Latest Boot File and System Specific Application File Already Loaded Application File or Application File Needs to be Upgraded on page 64 Latest Boot File and System Specific Application File Already Loaded on page 66 60 Avaya 1603SW I SIP Deskphones Installation and Maintenance Guide Scenarios for the Restart Process Boot File Needs to be Upgraded The telephone automatically downloads an upgraded boot file if applicable In this case these messages appear The telephone displays Restarting While the hardware is being initialized the telephone displays Initializing While either the application file if there is one or the boot code is uncompressed into RAM the telephone displays Loading 5 secs replboot_v3 app 4084KB This message counts the seconds as the application file replboot_v3 app in this example is being written into RAM When control is passed to the software that was just loaded the following messages disp

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