Avaya one-X Deskphone Value Edition 1603 User Guide
Contents
1. Speaker Volume Mute Issue 1 July 2007 7 About LEDs 1603 IP Telephone Button Feature Descriptions Name Description Message Waiting An illuminated red light in the upper right corner of your phone Indicator indicates you have voicemail messages waiting If Visual Alerting is enabled this light flashes when you receive an incoming call Phone Display There are two lines in the phone display The phone display presents calling or called party identification user options and other information relevant to using the phone Avaya Menu Press the A button to access the Avaya menu Press the A button twice to exit the Avaya menu The Avaya menu provides options that allow you to customize phone settings select the display language view network information and log out Redial Press Redial to dial the last number you dialed Hold Press Hold to put the active call on hold Conference Press Conference to add another party to an existing call Transfer Press Transfer to transfer a call to another number Drop Press Drop to drop the active call While on a conference call press Drop to drop the last person added to the conference call Volume Press or on the volume button while active on the handset or speaker to adjust the volume To adjust the volume of the ringer press or on the volume button while the handset and speaker are inactive Mute Press Mute to mute a call in progress To t2. AVAYA Avaya one X Deskphone Value Edition 1603 IP Telephone User Guide 16 601444 Issue 1 July 2007 Contents Contents eg PP EAM EA Ea AI an 5 Introduction to the 1603 IP Telephone 7 Na na In XYw i OY 7 toa rece 8 irem PU RUM 9 pao Fapa Labels odo mU To RM MEE MAE 9 About logging in to your telephone cerne 10 Logaing in to your telephone erm EET 10 Logging out ol your telephong MEL m 10 Makmg beo Peeters 10 Redang 8 BUIDAT nn eani pM a M a M E RM P RR RM ee 10 Answering a Call e 10 M ting a Call mem 11 PUTING a talon o 11 Transfering a Call e T 11 About Conference Calls o oooooooo oo mma 11 Making a conference Call Mem ee ama ka 12 Adding a person on hold to a conference call ooooooooWoWoWoWoWoWoWoW 12 Putting a conference call Gn FONG oem asma kasa 12 Dropping the last person added to a conference call 12 Getting Your Messages oom 12 Logging into your VOICE mall ec 12 About Bridged Call Appearances oom 12 Answering a call on a bridged call appearance ooo oWo WoWoWoWoWo 13 Joining a call on a bridged call appearance mena ne 13 Making an outgoing call on a bridged call
3. appearance oocoo 13 About Shared Line Appearances oma 13 Answering a call on a shared line appearance oooooooo Wo W aaeasasaaan 13 Joining a call on a shared line appearance ooooooooobaanan 14 Making an outgoing call on a shared line appearance Woo 14 About Advanced Telephone Features esses 14 About the Avaya MENU oom 14 Adjusting the brightness or contrast of the display 15 aging the rmo PINa se na AAN 15 Tuming button click sounds on and Oa aah 15 Terang aor tones OH or DIE seb ken pd esa ank AKB EKA 15 Tarung visual aing ON OF ON ab be na aa 15 Setting Automatic Galih Control ai EN NN 15 Changmig tte an a aaa a Aa 16 2 Avaya one X Deskphone Value Edition 1603 IP Telephone User Guide Contents Issue 1 July 2007 3 Contents 4 Avaya one X Deskphone Value Edition 1603 IP Telephone User Guide Notices Notices Avaya Inc All Rights Reserved Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing Avaya Inc can assume no liability for any errors Changes and corrections to the information in this document may be incorporated in future releases Note Using a cell mobile or GSM phone or a two way radio in close proximity to an Avaya IP Phone might cause interference For full legal page information pl
4. call the incoming call is usually selected automatically However if you are already on a call or if you receive more than one incoming call at a time you may need to select the call you want to answer manually Answer an incoming call in the following ways If you are not on another call lift the handset or press the call line appearance button whose green LED flashes for the incoming call or press Speaker to answer using the speakerphone 10 Avaya one X Deskphone Value Edition 1603 IP Telephone User Guide Muting a Call If you are on another call press the call line appearance button whose green LED flashes for the incoming call Note If the Auto Hold Communication Manager feature is enabled by your system administrator you can answer another call without first putting an active call on hold If Auto Hold is not enabled you must put your active call on hold before answering the incoming call otherwise you will drop the active call when you answer the other one Muting a Call If a call is on mute and you switch between the handset headset or speakerphone the mute will be turned off When the Mute button light is on the call is muted 1 Press the Mute button during a call so that the other person cannot hear you 2 Press the Mute button again to unmute the call Putting a Call on Hold 1 Press Hold to put your active call on hold Note The fast blinking green LED next to the call line appearance butto
5. Display adjusting brightness adjusting contrast E Error Tones turning Off tees F Feature button LEDs Index H Hold cie it 11 A conference calls 12 16 Icons in telephone display AD OU isis sen ed a 9 14 Incoming Calls 15 ansWering ciiin details 10 15 transferring a 11 16 15 L 10 Language 16 CNANGING ena cet insan 16 1 LEDs 16 ABOUT add ana adan rar Manakah 8 15 Logging in to your telephone 10 Logging out of your telephone 10 M 13 Messages 13 retrieving ene ie etus 12 P Muting CAIIS 11 13 g 11 N 15 Network Information VIEWING ep 16 i O Outgoing calls 12 making a call 10 12 making a call on a bridged call 12 APPEATANCE oooooo Wo W oo 13 12 making a call on a shared line 12 APPEATANGE ooooooo ooo om 14 redialing a number 10 P 45 Paper Labels 15 ABOU e Raka 9 R Redialk in an 10 15 Ring Pattern m changing oo men 15 8 Issue 1 July 2007 Index 17 Index S Shared line appearances about ceci 13 ansWering WWW mna 14 Shared Line Calls joining 14 T Telephone display icons AD Ou Antena etica aan kanak 9 cultes 11 V Visual Alerts CONFIGUTING oo 15 Voice mail logging in
6. GCSpeaker Press or on the volume button to turn automatic gain control on or off oORWN Changing the language Press the A button Press to scroll to Advanced Press to select Advanced Press to scroll to Language Press to select Language Press to scroll to the desired language Note Other languages may be available Contact your system administrator Press to save your selection Press 4 to confirm or 6 to cancel DORON COON Viewing Network Information Press the A button Press to scroll to Network Info Press to select Network Info Press to scroll to Audio Info IP Info QOS Interfaces or Miscellaneous Press to view information for the item you selected O0 PN 16 Avaya one X Deskphone Value Edition 1603 IP Telephone User Guide A Advanced Telephone Features features commonly administered 14 Automatic Gain Control SE uidere Avaya Menu brightness or contrast button click sounds changing language error tones La eic ring pattern maaa setting automatic gain control visual alerits B Bridged call appearance JOUNING ee E Bridged call appearances answering seeeeee Button Click Sounds turning on and off C Call line appearance button LEDs D
7. Labels Next to each call line appearance button and feature button is a paper label The label identifies the call line appearance number or the feature that has been programmed on the button by your system administrator You can remove the labels if you want to change Issue 1 July 2007 9 Logging in to your telephone a label or write on a blank one Printed labels are also available for your telephone See your system administrator for more information About logging in to your telephone Logging in and out maintains your personal options if you share a telephone with other users or if you want to use the same extension from another phone Logging out also prevents unauthorized use of your telephone during an absence Logging in to your telephone Log in from the initial screen that prompts you for your extension Enter your extension Press to select OK Enter your password Press to select OK PWNU Logging out of your telephone 1 Press the A button 2 Press to scroll to Log Out Note Log Out is not available if you are on a call 3 Press to select Log Out 4 Press again to confirm Making a Call If you are not on a call simply dial the number you want to call 1 Lift the handset press Speaker or press an available line button 2 Dial the number you want to call Redialing a number Press Redial to call the last number dialed Answering a Call When you receive an incoming
8. aa 12 18 Avaya one X Deskphone Value Edition 1603 IP Telephone User Guide
9. ake a call off mute press Mute again Speaker Press Speaker to use the speakerphone To take a call off speakerphone lift the handset Feature Buttons and Call Line Appearance Buttons There are 3 buttons that can be programmed by the system administrator as either call line appearance buttons or feature buttons Press a call line appearance button to make or answer a call or resume a call on hold Press a labeled feature button to enable or disable that feature Typically two buttons are administered as call line appearance buttons and one button is administered as a feature button The feature button provides access to an Avaya call management system feature that has been administered for your extension The green LED next to the feature button indicates if the feature is currently on or off If the light is on the feature is on For more information about Avaya call management system features see About Advanced Telephone Features About LEDs Each call line appearance button and feature button has two LEDs one green and one red to indicate the status of the call line appearance or feature The status is identified by whether the LED is turned on off or blinking as described in the following tables Table 1 Call Line Appearance Button LEDs LED Description Steady green Call line appearance is active Slow blinking green Call line appearance is ringing 8 Avaya one X Deskpho
10. by pressing the Speaker button If you are on another call when a call comes in to a shared line appearance you may have to select the ringing appearance button just like for an incoming call to a primary line Joining a call on a shared line appearance To join an existing call on a shared line appearance press the call line appearance button associated with the shared line appearance Making an outgoing call on a shared line appearance If you have any questions about how the name or extension displays to the person you are calling when you make an outgoing call on a shared line appearance contact your system administrator You can make only outside calls on shared line appearances 1 Press the call line appearance button associated with the shared line appearance 2 Dial the telephone number About Advanced Telephone Features Avaya call management systems provide many advanced telephone features such as Call Forwarding Send All Calls Abbreviated Dial buttons and Extension to Cellular One of these features can be assigned by your system administrator to the feature button on your telephone The feature button label identifies the feature that has been assigned for your telephone For more information about the feature administered for your telephone and for other features that are available for your extension contact your system administrator About the Avaya Menu You can use the Avaya Menu to adjust and customize ph
11. dition 1603 IP Telephone User Guide About Bridged Call Appearances About Bridged Call Appearances Your phone may show a bridged call appearance on the display screen in addition to your own call appearances A bridged call appearance typically belongs to someone else but bridging allows you to see if that call appearance is in use answer calls on that call appearance or join a call in progress on that call appearance from your telephone You can also make outgoing calls on a bridged call appearance when it is not in use Answering a call on a bridged call appearance To answer a call on a bridged call appearance press the call line appearance button associated with the bridged call appearance Note The ringing bridged call appearance may be selected automatically if there are no other active calls If the ringing appearance is displayed you can answer by picking up the handset or by pressing the Speaker button If you are on another call when a call comes in to a bridged call appearance you may have to select the ringing call appearance button just like for an incoming call to a primary line Joining a call on a bridged call appearance To join an existing call on a bridged call appearance press the call line appearance button associated with the bridged call appearance Making an outgoing call on a bridged call appearance When you make a call on a bridged call appearance you are using another person s call appeara
12. ease see the complete document Avaya Legal Page for Hardware Documentation Document number 03 600759 To locate this document on our website simply go to http Awww avaya com support and search for the document number in the search box Documentation disclaimer Avaya Inc is not responsible for any modifications additions or deletions to the original published version of this documentation unless such modifications additions or deletions were performed by Avaya Customer and or End User agree to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by the Customer or End User Link disclaimer Avaya Inc is not responsible for the contents or reliability of any linked Web sites referenced elsewhere within this documentation and Avaya does not necessarily endorse the products services or information described or offered within them We cannot guarantee that these links will work all of the time and we have no control over the availability of the linked pages Warranty Avaya Inc provides a limited warranty on this product Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this product while under warranty is availab
13. le through the following Web site http www avaya com support Copyright Except where expressly stated otherwise the Product is protected by copyright and other laws respecting proprietary rights Unauthorized reproduction transfer and or use can be a criminal as well as a civil offense under the applicable law Avaya support Avaya Inc provides a telephone number for you to use to report problems or to ask questions about your product The support telephone number is 1 800 242 2121 in the United States For additional support telephone numbers see the Avaya Web site Issue 1 July 2007 5 http www avaya com support 6 Avaya one X Deskphone Value Edition 1603 IP Telephone User Guide Introduction to the 1603 IP Telephone Introduction to the 1603 IP Telephone The 1603 IP telephone is a multiline IP telephone for use with Avaya Communication Manager or Avaya Distributed Office call processing systems The 1603 IP telephone puts convenient features and capabilities at your fingertips including a Conference Transfer Hold and Redial button and a menu of options and settings to customize your phone Not all features described in this user guide may be available on your telephone If you find that a feature is not available contact your system administrator Overview Message Waiting Indicator Display Call Line Appearance or Feature Buttons Hold Conference Avaya Menu Transfer Drop Redial
14. n indicates the call is on hold If the active call is on a line appearance on an Avaya Distributed Office system the red LED will also be on 2 To resume the call do one of the following If there is more than one call on hold press the call line appearance button to resume the call If there is only one call on hold press the Hold button or the call line appearance button to retrieve the call Transferring a Call 1 Ifthe call you want to transfer is not your active call press the call line appearance button for the call you want to transfer 2 Press Transfer Note The very fast blinking green LED next to the call line appearance button indicates the call is being transferred If the active call is on a line appearance on an Avaya Distributed Office system the red LED will also be on 3 Dial the telephone number Note To transfer the call to a call that is on hold press the call line appearance button for the call that is on hold 4 Press Transfer again or hang up to complete the transfer Issue 1 July 2007 11 Making a conference call About Conference Calls You can use conference calls to speak with up to three people in different locations on the same call Additional conferencing options may be available through Expanded Meet Me Conferencing Contact your system administrator for more information about this feature Making a conference call 1 While active on a call press Conference Note The
15. nce The caller ID may show the call as coming from you or coming from the person whose call appearance you are using If you have any questions about how the name or extension displays to the person you are calling contact your system administrator 1 Press the call line appearance button associated with the bridged call appearance 2 Dial the telephone number About Shared Line Appearances If your call processing system is an Avaya Distributed Office system and depending on how it is configured your phone may show shared line appearances on the display screen in addition to your own lines A shared line appearance is a line that is shared among multiple users You can answer a call join a call in progress and make an outgoing call on a shared line appearance You can make only outside calls on line appearances The procedures to answer join and make a call on a shared line appearance are similar as those for a bridged appearance But instead of using another person s line you are using a shared line Issue 1 July 2007 13 Answering a call on a shared line appearance Answering a call on a shared line appearance To answer a call on a shared line appearance press the call line appearance button associated with the shared line appearance Note The ringing shared line appearance may be selected automatically if there are no other active calls If the ringing appearance is displayed you can answer by picking up the handset or
16. ne Value Edition 1603 IP Telephone User Guide Introduction to the 1603 IP Telephone LED Description Fast blinking green Call line appearance is on hold Very fast blinking Conference or Transfer is pending green Steady red Call line appearance is selected and will be used when you go appearance off hook It remains steady red while you use the call line Off Call line appearance is available Table 2 Feature Button LEDs LED Description Steady green Feature is active Blinking green immediately available Feature is pending request is being processed and not Off Feature is not active Note Depending on your call processing system the feature button LEDs for some features may operate differently About Icons Icons are provided in the phone display to indicate the state of a call and navigation choices The icons that appear in the phone display are described in the following table Table 3 Icons in the Telephone Display Description Call forward Send All Calls or EC500 is active These features are available if they have been administered for your telephone Incoming call is ringing Call is active Call is on hold Call is on soft hold when using Conference or Transfer feature Conference is active Conference is on hold Scroll up or down for other options About Paper
17. o scroll to Sounds Press to select Sounds Press or on the volume button to select a ring type Note You hear each ring type when you select them Turning button click sounds on and off NPONA Press the A button Press to scroll to Sounds Press to select Sounds Press to select Next Press or on the volume button to turn button click sounds on and off Turning error tones on or off Oo ov Press the A button Press to scroll to Sounds Press to select Sounds Press to scroll to Error Tones Press or on the volume button to turn error tones on or off Turning visual alerting on or off When the Visual Alerting option is turned on incoming calls cause the LED in the top right corner of the phone to flash You can turn Visual Alerting on or off Oo omm Press the A button Press to continue Press to select Screen Press to scroll to Visual Alert Press or on the volume button to turn visual alerting on or off Issue 1 July 2007 15 Setting Automatic Gain Control Setting Automatic Gain Control Automatic Gain Control helps to maintain a constant audio level by automatically increasing or decreasing the gain depending upon the signal level For high level signals the gain is reduced and for low level signals the gain is increased Press the A button Press to scroll to Advanced Press to select Advanced Press to select AGCHandset or A
18. one settings select the display language view network settings and log out To access the Avaya Menu press the A button To exit the Avaya Menu press the A button twice The Avaya Menu has five sub menus Screen lets you adjust the display brightness and contrast and turn visual alerting on and off Sounds lets you select your ringing pattern turn button click sounds on and off and turn error tones on and off Advanced ets you select the display language set automatic gain control on the handset and speaker or initiate a manual backup restore if you have a backup restore file server See your system administrator for more information Network Information shows a summary of network related parameters for your phone such as IP parameters and Quality of Service Log Out lets you log out of your telephone to prevent unauthorized use during your absence 14 Avaya one X Deskphone Value Edition 1603 IP Telephone User Guide Note About the Avaya Menu The sub menus that appear depend on how your extension was administered Some sub menus may not be available Adjusting the brightness or contrast of the display NPONA Press the A button Press to continue Press to select Screen Press to scroll to Bright or Contrast Press or on the volume button to adjust the brightness or contrast Changing the ring pattern 1 2 3 4 Press the A button Press t
19. very fast blinking green LED next to the call line appearance button indicates the call is being conferenced If the active call is on a line appearance on an Avaya Distributed Office system the red LED will also be on 2 Dial the telephone number 3 Press Conference to add the person to the existing call Adding a person on hold to a conference call 1 While active on a call press Conference You hear a dial tone 2 Press the call line appearance button of the call on hold 3 Press Conference again to add the person to the conference call Putting a conference call on hold When you put a conference call on hold the other parties can still talk to each other 1 Press Hold during a conference call Note The blinking green LED next to the call line appearance button indicates the conference is on hold 2 Press Hold to resume the conference call Dropping the last person added to a conference call While active on a conference call press Drop Getting Your Messages A red light on the upper right hand corner of your telephone indicates when you have messages waiting Your messages are an administered function Contact your system administrator with any questions Logging into your voice mail 1 To log in to your voice mail follow the instructions provided by your system administrator 2 Once you are logged in follow the voice prompts from your voice mail system 12 Avaya one X Deskphone Value E
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