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Avaya Nortel Business Communications Manager 450 1.0 Fault and Performance Management User's Manual

1. Nortel Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard August 2008 Copyright 2008 Nortel Networks List of alarms 67 critical Core Tele Core Telephony Power down the system Yes Yes Yes phony Invalid trunk media and check all connections bay module con to the expansion chassis nected to an expan containing the digital or an sion chassis alog trunk module Check that the hardware being used is supported in the market your have selected in Core Telephony If the problem persists replace the module 68 critical Core Tele Core Telephony Disconnect the set periph Yes Yes Yes phony Unsupported set eral from the port and re peripheral connect connect it to a valid port If ed the problem persists re place the set peripheral 69 critical Core Tele Core Telephony Rebootsystem and contact Yes Yes Yes phony General software your local support group error Copyright 2008 Nortel Networks Nortel Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard August 2008 List of alarms 71 warning Core Tele Core Telephony No Action Required Yes No No phony Emergency trans fer relay activated indicating a power issue or Core Tele phony down condi tion 72 critical Core Tele Core Telephon
2. 2008 Nortel Networks List of alarms 50014 critical Unistim Ter UTPS failed to re Contact your local support Yes Yes Yes minal Proxy trieve vital informa group Server tion about the UDP socket used to com municate with IP sets terminating with error lt lt error Code 50015 critical Unistim Ter The UTPS couldn t Contact your local support Yes Yes Yes minal Proxy find the network group Server adaptor that is bound to the pub lished IP address aborting 50050 critical Unistim Ter The UTPS experi Contact your local support Yes Yes Yes minal Proxy enced an internal group Server error preventing it from properly han dling incoming con nection requests from IP sets abort ing 50060 critical Unistim Ter An exception was Contact your local support Yes Yes Yes minal Proxy caught trying to ini group Server tialize the EPF layer aborting Nortel Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard August 2008 Copyright 2008 Nortel Networks List of alarms Nortel Business Communications Manager 450 1 0 Fault and Performance Management Copyright 2008 Nortel Networks NN40160 701 01 01 Standard August 2008 50061 critical Unistim Ter UTPS failed to ini Contact your local support Yes Yes Yes minal Proxy tialize the EPF
3. able it If problems persist contact your local support group 265 minor Core Tele Core Telephony Check the trunk interfaces Yes No No phony Outgoing trunk to ensure all lines are oper could not be seized ating correctly If a trunk is Handshake be not able to be used contact tween the system your network provider and network failed Nortel Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard August 2008 Copyright 2008 Nortel Networks List of alarms 270 minor Core Tele Core Telephony If the event occurs more Yes No No phony Set initialization er than once in a 5 minute ror from an invalid span then disconnect the message from the setin question If problem set stops replace set and check cable between set and system 271 minor Core Tele Core Telephony A Verify that all types of at Yes No No phony set is trying to initial tached sets peripherals ini ize that has incom tialize and function If patible firmware on something is not working the system reset it If the problem per sists contact your local sup port group Nortel Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard August 2008 Copyright 2008 Nortel Networks List of alarms Second short term alarm threshold has been
4. e Using the alarm banner page 21 e Using the alarm set page 22 e Responding to LED indicators page 22 e Configuring alarm behaviour page 23 This section contains information on the following topics e Monitoring an alarm condition page 19 e Acknowledging an alarm page 20 e Clearing the alarm log page 21 Use the following procedure to monitor an alarm condition Click the tab Open the folder and then click the task The page opens In the table select an alarm The pane displays below the table Nortel Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard August 2008 Copyright 2008 Nortel Networks Using the BCM450 fault management system To change the order of columns in the Alarm table select a column and drag it left or right to the desired location and release it To view a column by ascending or descending order click the column heading To sort columns right click a column heading The dialog box opens Sort columns as required and then click The columns in the table are sorted according to your specifications Use the following procedure to acknowledge an alarm Click the tab Open the folder and then click the task The pane opens In the table select the alarm you want to acknowledge The pane is displayed below the table On the pane click the button A check box appears in the column in the tab
5. 30302 informa System Au System Authentica No Action Required Yes No No tion thentication tion Account pass word changed 30303 informa System Au System Authentica No Action Required Yes No No tion thentication tion Account en abled 30304 informa System Au System Authentica No Action Required Yes No No tion thentication tion Account delet ed User X Comp Y Nortel Business Communications Manager 450 1 0 Fault and Performance Management Copyright 2008 Nortel Networks NN40160 701 01 01 Standard August 2008 List of alarms 30400 informa System Au System Authentica No Action Required Yes No No tion thentication tion Group Creat ed 30401 informa System Au System Authentica No Action Required Yes No No tion thentication tion Group mem ber added 30402 informa System Au System Authentica No Action Required Yes No No tion thentication tion Group mem ber removed 30403 informa System Au System Authentica No Action Required Yes No No tion thentication tion Group Delet ed 30404 informa System Au System Authentica No Action Required Yes No No tion thentication tion Group permis sions modified 31006 critical Keycodes Keycodes invalid Restore licensing file or en Yes Yes Yes license file ter keycodes again 810071critical Keycodes Keycodes un Restore licensing file or e
6. August 2008 List of alarms 50505 warning Unistim Ter minal Proxy Server Inter Arrival Jitter Vi olation Warning lt gt near DN lt gt source IP lt gt source port lt gt destination IP lt gt destination port lt gt CT lt gt eT lt gt nLR lt gt dR lt gt bD lt gt bL lt gt gD lt gt gL lt gt eSD lt gt aNL lt l gt aSP lt gt ITT lt gt No Action Required Yes Yes No 50506 minor Unistim Ter minal Proxy Server Inter Arrival Jitter Vi olation Unaccept able lt gt near DN lt gt source IP lt gt source port lt gt destination IP lt gt destination port lt gt cT lt gt eT lt gt nLR lt gt dR lt gt bD lt gt bL lt gt gD lt gt gL lt gt eSD lt gt aNL lt l gt aSP lt gt rTT lt gt No Action Required Yes Yes No Nortel Business Communications Manager 450 1 0 Copyright 2008 Nortel Networks Fault and Performance Management NN40160 701 01 01 Standard August 2008 List of alarms 50507 informa tion Unistim Ter minal Proxy Server Round Trip Delay Violation Cleared lt gt near DN lt gt source IP lt gt source port lt gt destination IP lt gt destination port lt gt cT lt gt eT lt gt nLR lt gt dR lt gt bD lt gt bL lt gt gD lt gt gL lt gt eSD lt gt aN
7. Backup file and if problem persists con integrity error tact your local support group 12024 major Backup and Backup and Re Attempt another backup Yes Yes Yes Restore store Internal er and if problem perists con ror Compression tact your local support incorrectly speci group fied in configuration file 12025 major Backup and Backup and Re Attempt another backup Yes Yes Yes Restore store Internal er and if problem perists con ror Component in tact your local support configuration file not group recognized 12026 major Backup and Backup and Re Attempt another backup Yes Yes Yes Restore store Internal er and if problem perists con ror Unrecognized tact your local support transfer mecha group nism 12027 critical Backup and Backup and Re Check the USB connection Yes Yes Yes Restore store File could not and flash device be copied to USB device 12028 minor Backup and Backup and Re Use a backup from a sup Yes No No Restore store File is incom ported software version patible with current software Nortel Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard August 2008 Copyright 2008 Nortel Networks List of alarms 12029 major Backup and Backup and Re Attempt another restore Yes Yes Yes Restore store Internal er and if problem
8. Copyright 2008 Nortel Networks Telephony metrics monitoring If you are disabling the channel you are prompted by a dialog box to confirm your action The State box indicates the mode of operation for the port If the port is enabled this box is blank unless a device is physically connected When you purchase PRI from your service provider you can request the number of B channels that are allocated for you to use For example you can use 12 B channels If you do not have all of the PRI B channels disable all the B channels that you do not need e Nortel recommends that the number of lines you deprovision on a DTM configured as PRI be the same as the number of B channels that you disable For example if the DTM is on Expansion 1 when you disable B channels 13 to 23 you should deprovision lines 77 to 87 Select Choose a module Click A list of the B channels on this module appears Click a channel for example B 01 The display shows the status of the PRI channel Click the or button to change the setting for the channel Each trunk module has an internal channel service unit CSU When enabled the internal CSU monitors the quality of the received T1 signal and provides performance statistics alarm statistics and diagnostic information Trunk modules must be individually programmed to establish parameters for collecting and measuring transmission performance statistics by the CSU Norte
9. List of alarms 10109 critical Service Man ager Service Manager Modem Call Control modemcc has stopped unexpect edly and could not be restarted by ser vice manager This will affect Dial In and Dial Out using the integrated mo dem Reboot system and contact your local support group Yes Yes Yes 10110 Critical Service Man ager Service Manager System Set Based Admin Feature9 8 ssba has stopped unexpectedly and could not be restart ed by service man ager Reboot system and contact your local support group Yes Yes Yes Nortel Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard August 2008 Copyright 2008 Nortel Networks List of alarms 10111 critical Service Man ager Service Manager Computer Telepho ny Service Cte has stopped unexpect edly and could not be restarted by ser vice manager This will affect LAN CTE and the Line Moni tor in BCM Monitor Reboot system and contact your local support group Yes Yes Yes 10112 Critical Service Man ager Service Manager Line Monitor Ser vice Ims has stopped unexpect edly and could not be restarted by ser vice manager This will affect the Line Monitor in BCM Monitor Reboot system and contact your local support group Yes Yes Yes N
10. Platform Sta Platform Status Reboot system and if prob Yes No No tus Monitor Monitor Failed to lem reoccurs contact your read Redundant local support group Power Supply Mod ule 1 11226 major Platform Sta Platform Status Reboot system and if prob Yes No No tus Monitor Monitor Failed to lem reoccurs contact your read Redundant local support group Power Supply Fan 1 11227 major Platform Sta Platform Status Reboot system and if prob Yes No No tus Monitor Monitor Failed to lem reoccurs contact your read Redundant local support group Power Supply Fan 2 11250 major Platform Sta Platform Status Contact your local support Yes Yes Yes tus Monitor Monitor The size of group XXX Log file is greater than 16MB XXX Log file will be deleted to recover var log partition Nortel Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard August 2008 Copyright 2008 Nortel Networks List of alarms 11300 minor Platform Sta Platform Status Verify that external power Yes No No tus Monitor Monitor Power is per operational limits If Railes Out Of alarm persists contact Range your local support group 11301 critical Platform Sta Platform Status Device driver issue Re No No No tus Monitor Monitor Failed to boot system and if problem read from Switch reoccurs contac
11. Router re covery alarm for corre covered sponding alarm 11409 11016 Informa Platform Sta Platform Status No Action Required Re Yes No No tion tus Monitor Monitor OAM Port covery alarm for corre Link Up sponding alarm 11214 11017 Informa Platform Sta Platform Status No Action Required Re Yes No No tion tus Monitor Monitor Customer covery alarm for corre LAN Port 1 Link Up sponding alarm 11215 Fault and Performance Management NN40160 701 01 01 Standard August 2008 Copyright 2008 Nortel Networks List of alarms 11018 Informa Platform Sta Platform Status No Action Required Re Yes No No tion tus Monitor Monitor Customer covery alarm for corre LAN Port 2 Link Up sponding alarm 11216 11019 Informa Platform Sta Platform Status No Action Required Re Yes No No tion tus Monitor Monitor Customer covery alarm for corre LAN Port 3 Link Up sponding alarm 11217 11200 minor Platform Sta Platform Status Reboot system and if prob Yes No No tus Monitor Monitor failed to lem persists contact your read Power local support group 11201 major Platform Sta Platform Status Contact local support Yes Yes Yes tus Monitor Monitor Hard drive group for assistance in re near capacity covering drive space 11202 major Platform Sta Platform Status Contact local support Yes Yes Yes tus Monitor Monitor Memory group for assistance in an
12. Warning Service Man ager Service Manager On Box Manage ment Framework owcimomd has been stopped either due to user action or because Service Manager has stopped this service due to a dependen cy on another ser vice that has been stopped Element Manager will be un able to connect with the system No Action Required Yes No No Nortel Business Communications Manager 450 1 0 Copyright 2008 Nortel Networks Fault and Performance Management NN40160 701 01 01 Standard August 2008 List of alarms 10224 Warning Service Man ager Service Manager IP Terminal Service EchoServer has been stopped either due to user action or because Service Manager has stopped this service due to a dependen cy on another ser vice that has been stopped This will affect IP terminals from operating properly No Action Required Yes No No Nortel Business Communications Manager 450 1 0 Copyright 2008 Nortel Networks Fault and Performance Management NN40160 701 01 01 Standard August 2008 List of alarms 10225 Warning Service Man ager Service Manager IP Terminal Firm ware upload Ser vice UftpServer has been stopped either due to user action or because Service Manager has stopped this service due to a de pendency on anoth er service that has been stopped This
13. Yes Yes Yes 31062 critical Keycodes Keycodes failed to read key code lt key code size gt Restore licensing file or en ter keycodes again Yes Yes Yes 31063 critical Keycodes Keycodes failed to find key code Restore licensing file or en ter keycodes again Yes Yes Yes 31067 critical Keycodes Keycodes failed to find component for feature Ensure component is run ning properly and if prob lem persists contact your local support group Yes Yes Yes Copyright 2008 Nortel Networks Nortel Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard August 2008 List of alarms 31068 critical Keycodes Keycodes invalid Contact your local support Yes Yes Yes data range for fea group ture lt feature code gt lt feature da ta gt 31079 critical Keycodes Keycodes wrong Check the system ID in Yes Yes Yes system id your licensing configura tion 31089 critical Keycodes Keycodes wrong Check the sequence num Yes Yes Yes sequence number ber in your licensing config uration 31130 warning Keycodes Keycodes Key Check requirements for the Yes No No code could not be keycode and if the problem activated persists contact your local support group 31250 warning Software Up The R3 factory im Appl
14. Yes Yes Yes phony Alarm Indication any DTM modules to the Copyright 2008 Nortel Networks Nortel Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard August 2008 List of alarms 47 critical Core Tele Core Telephony Check your cabling from Yes Yes Yes phony Remote Alarm Indi any DTM modules to the cation long term external network and run alarm threshold has loopback tests on the cir been exceeded on cuit to check for network is the DTM sues Get your network provider to check the circuit during problem conditions 50 critical Core Tele Core Telephony A Power down the system Yes Yes Yes phony digital station mod and check all connections ule has been dis to the expansion chassis connected containing the digital sta tion module If the problem persists replace the mod ule Copyright 2008 Nortel Networks Nortel Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard August 2008 List of alarms 51 critical Core Tele Core Telephony A Power down the system Yes Yes Yes phony trunk media bay and check all connections module has been to the expansion chassis disconnected containing the digital or an alog trunk module If the problem persists replace the module 52 critical Core Tele
15. e QoS Monitoring page 29 e UPS metrics page 33 e NTP metrics page 34 QoS Monitor monitors the quality of service QoS of IP trunk services The tool periodically monitors the delay and packet loss of IP networks between two peer gateways The main objective of the QoS Monitor is to allow new IP telephony calls to fall back to the PSTN if the voice quality of the IP network falls below the specified transmit threshold For information about setting the transmit threshold see Nortel Business Communications Manager 450 1 0 Configuration Telephony NN40160 502 You can set the threshold in the Element Manager in the Telephony Resources panel This task flow shows you the sequence of tasks you perform to monitor QoS statistics on the BCM450 system To link to any procedures click on QoS system metrics monitoring procedures navigation page 30 Nortel Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard August 2008 Copyright 2008 Nortel Networks 1etrics monitoring e Configuring the QoS monitor page 31 e Configuring QoS logging attributes page 31 e Viewing QoS logs page 32 Manager 450 1 0 Copyright 2008 Nortel Networks System metrics monitoring You configure the QoS Monitor using the QoS Monitor panel on the Administration tab You can configure the following e the monitoring mode e logging parameters Click the tab
16. near capacity alyzing memory usage Nortel Business Communications Manager 450 1 0 Fault and Performance Management Copyright 2008 Nortel Networks NN40160 701 01 01 Standard August 2008 List of alarms tus Monitor Monitor 1 rx_byte sec greater than 50 of LAN speed 2 tx_byte sec greater than 50 of LAN speed 3 rx_errors sec of LAN gt 4 tx_errors sec of LAN gt 5 rx_dropped sec of LAN gt YH 6 tx_dropped sec of LAN gt is performing as expected 11203 minor Platform Sta Platform Status Use BCM Monitor for real Yes No No tus Monitor Monitor CPU load time view of CPU activity above threshold Monitor for alarm 11005 to indicate CPU recovered If problem persists contact local support group 11204 major Platform Sta Platform Status Verify that Customer LAN Yes Yes Yes Nortel Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard August 2008 Copyright 2008 Nortel Networks List of alarms 11021 informa Platform Sta Platform Status No Action Required Re No No No tion tus Monitor Monitor Switch covery alarm for corre Control recovered sponding alarms 11221 and 11301 11022 informa Platform Sta Platform Status No Action Required Re No No No tion tus Monitor Monitor Tempe
17. Power LED flash ing green Status LED unchanged No Action Required Yes No No 10917 Informa Startup Se tion quence System Startup Telephony and Voicemail active Separate error alarm detected Power LED flash ing green Status LED unchanged No Action Required Yes No No 10918 Informa Startup Se tion quence System Startup El ement Manager is available Separate error alarm detect ed Power LED solid green Status LED unchanged No Action Required Yes No No Nortel Business Communications Manager 450 1 0 Copyright 2008 Nortel Networks Fault and Performance Management NN40160 701 01 01 Standard August 2008 List of alarms 10919 Informa Startup Se System Startup No Action Required Yes No No tion quence Startup complete Service Manager and Scheduling Services available Separate error alarm detected Power LED solid green Status LED unchanged 11002 Informa Platform Sta Platform Status No Action Required Re Yes No No tion tus Monitor Monitor Power re covery alarm for corre covered sponding alarms 11200 and 11400 11003 Informa Platform Sta Platform Status No Action Required Re Yes No No tion tus Monitor Monitor Hard drive covery alarm for corre space recovered sponding alarms 11201 11004 Informa Platform Sta Plat
18. Service Manager Voice over IP Gate way feps has stopped unexpect edly and could not be restarted by ser vice manager Reboot system and contact your local support group Yes Yes Yes Nortel Business Communications Manager 450 1 0 Fault and Performance Management Copyright 2008 Nortel Networks NN40160 701 01 01 Standard August 2008 List of alarms 10106 critical Service Man ager Service Manager Quality of Service Monitor qmond has stopped unex pectedly and could not be restarted by service manager Reboot system and contact your local support group Yes Yes Yes 10107 critical Service Man ager Service Manager Call Detail Record ing Service CDRService has stopped unexpect edly and could not be restarted by ser vice manager Reboot system and contact your local support group Yes Yes Yes 10108 critical Service Man ager Service Manager Voice Application Interface Service ctiserver has stopped unexpect edly and could not be restarted by ser vice manager This will affect CallPilot System Set Based Admin and the mo dem Reboot system and contact your local support group Yes Yes Yes Nortel Business Communications Manager 450 1 0 Fault and Performance Management Copyright 2008 Nortel Networks NN40160 701 01 01 Standard August 2008
19. down loads and docu mentation Service Manager is attempt ing to restart the service Check for corresponding alarm 10119 or 10319 If service doesn t restart then reboot system and contact your local support group Check for corresponding alarm 10120 or 10320 If service doesn t restart then reboot system and contact your local support group Yes Yes Yes Yes Yes Yes Nortel Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard August 2008 Copyright 2008 Nortel Networks List of alarms 10021 critical Service Man Service Manager Check for corresponding Yes Yes Yes ager On Box Manage alarm 10121 or 10321 If ment Framework service doesn t restart then owcimomd has reboot system and contact stopped unexpect your local support group edly Element Man ager will be unable to connect with the system Service Manager is attempt ing to restart the service 10024 critical Service Man Service Manager Check for corresponding Yes Yes Yes ager IP Terminal Service alarm 10124 or 10324 If EchoServer has service doesn t restart then stopped unexpect reboot system and contact edly This will affect your local support group IP terminals from operating properly Service Manager is attempting to restart the service Nortel Business Communications Manager 450 1 0 Fault
20. filesystem location Nortel Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard August 2008 Copyright 2008 Nortel Networks List of alarms 12003 major Backup and Backup and Re Use a good backup to at Yes Yes Yes Restore store This backup tempt the restore type can not be re stored 12004 major Backup and Backup and Re Try backup again and if Yes Yes Yes Restore store Internal er problem persists contact ror Could not find your local support group associated connec tion definition 12005 major Backup and Backup and Re Try backup again and if Yes Yes Yes Restore store Internal er problem persists contact ror Could not your local support group create a file 12006 major Backup and Backup and Re Try backup again and if Yes Yes Yes Restore store Internal er problem persists contact ror Could not build your local support group the dynamic rule file 12007 major Backup and Backup and Re Try backup again and if Yes Yes Yes Restore store Internal gen problem persists contact eral error your local support group 12008 warning Backup and Backup and Re Try a different backup file Yes No No Restore store Backup file is not recognizable 12009 major Backup and Backup and Re Check your connection Yes Yes Yes Restore store Could not configuration parameters connect to the ftp and
21. group Server cess OAM command 50114 major Unistim Ter terminalldentifier lt lt Contact your local support Yes Yes Yes minal Proxy Could not register group Server terminal with UNIS timlOHandler 50115 major Unistim Ter terminalldentifier lt lt Contact your local support Yes Yes Yes minal Proxy No public media group Server address available EchoServer may be down or misconfig ured 50116 major Unistim Ter failed to insert lt lt el Contact your local support Yes Yes Yes minal Proxy lement lt lt in group Server m_maplinstantiated Terminals 50117 major Unistim Ter Firmware down Contact your local support Yes Yes Yes minal Proxy load session reject group Server ed Reason is lt lt rejectionCause Nortel Business Communications Manager 450 1 0 Fault and Performance Management Copyright 2008 Nortel Networks NN40160 701 01 01 Standard August 2008 List of alarms 50118 major Unistim Ter UTPS has failed to Contact your local support Yes Yes Yes minal Proxy jauthenticate the group Server supplied user ID due to an internal error error code lt lt errorCode 50119 major Unistim Ter UTPS has failed to Contact your local support Yes Yes Yes minal Proxy jauthenticate the group Server supplied user ID due to an internal error error code lt lt errorCode 50120 major Unistim Ter Attempt to Hot Desk Contact you
22. pansion chassis and try to get the circuit back online If problem persists contact your local support group 901 critical Core Tele Core Telephony Restore a known good Yes Yes Yes phony Persistent Data Re backup into the system to pository corruption get it back online and con tact your local support group 949 minor CoreTele Core Telephony Get a protocol trace of the Yes No No phony BRI protocol call BRI loop using BCM moni control error tor and contact your local support group 950 informa Set Tem A template has No Action Required Yes No No tion plate Pro failed to be applied gramming to a set Nortel Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard August 2008 Copyright 2008 Nortel Networks List of alarms 999 warning Core Tele Core Telephony Contact your local support Yes No No phony Unknown alarm group 1001 major Operating Operating System Contact your local support Yes Yes Yes System Major operating group system error Ker nel Oops 1002 critical Operating Operating System Contact your local support Yes Yes Yes System Critical operating group system error Ker nel panic 1003 major Operating A USB device could Please remove one of the Yes Yes Yes System not be mounted devices and retry the oper Two USB storage ation devices are at tached to the sys tem This is an unsupporte
23. 701 01 01 Standard August 2008 List of alarms 10120 Critical Service Man ager Service Manager Web Server httpd has stopped unex pectedly and could not be restarted by service manager This will affect the onbox web pages downloads and doc umentation Reboot system and contact your local support group Yes Yes Yes 10121 Critical Service Man ager Service Manager On Box Manage ment Framework owcimomd has stopped unexpect edly and could not be restarted by ser vice manager Ele ment Manager will be unable to con nect with the sys tem Reboot system and contact your local support group Yes Yes Yes Nortel Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard August 2008 Copyright 2008 Nortel Networks List of alarms ager IP Terminal Service EchoServer has stopped unexpect edly and could not be restarted by ser vice manager This will affect IP termi nals from operating properly your local support group 10122 critical Service Man Service Manager Check for corresponding Yes Yes Yes ager Service Manager alarm 10322 to indicate a monit has stopped restart If 10322 doesn t unexpectedly happen then reboot system and contact your local sup port group 10124 critical Service Man Service Manager Reboot sys
24. Admin gen problem persists contact eral critical alarm your local support group 18001 Major BootLoader Self test was unable Contact your local support Yes Yes Yes to provide results group Flash memory may be malfunctioning 18002 Major BootLoader RAM size is less Contact your local support Yes Yes Yes than expected group 18003 Major BootLoader Flash size is less Contact your local support Yes Yes Yes than expected group 18004 Critical BootLoader System initializa Contact your local support Yes Yes Yes tion failed group 18005 Minor BootLoader Network initializa Contact your local support Yes No No tion failed group 18006 Minor BootLoader Ethernet MAC ad Contact your local support Yes No No dresses not found group 18007 Critical BootLoader Hard drive initializa Contact your local support Yes Yes Yes tion failed group 19002 critical Startup Pro Startup Profile Check log file on USB de Yes Yes Yes file Startup Profile had vice 1 or more errors when trying to ap ply 19010 Informa Startup Pro Startup Profile No Action Required Yes No No tion file Startup Profile com pleted successfully 19101 warning Startup Pro Startup Profile Delete existing log file on Yes No No file Startup Profile USB to continue failed to apply be cause previous log file exists on USB device 21100 critical DSP Manag DSP Manager Reboot the system If prob Yes Yes Yes er DSP failed to initial lem pe
25. Alarm Acked indicates whether the BCM Element Manager has acknowledged the alarm e Alarm ID the unique alarm ID associated with the alarm e Severity the severity of the alarm Critical Major Minor Warning and Information e Problem Description a description of the alarm condition e Component ID the process that has generated the alarm in a 3 part DN format The component ID always identifies the system as a BCM includes the name of the system that generated the alarm and identifies the component that generated the alarm In this way remote monitoring stations can easily identify what type of system generated an SNMP trap and which system generated the trap When you select an alarm in the table an Alarm Details pane is displayed for the selected alarm The Alarm Details pane displays the following information e Time the date and time of the alarm e Problem description a description of the alarm condition e Problem resolution the course of action for the alarm You can acknowledge an alarm to indicate that you have taken care of the alarm You can specify whether to include acknowledged alarms in the Alarm Banner so that the alarm count remains concise For more information about the Alarm Banner see You can use the Alarm Banner in the BCM450 Element Manager to view current alarm counts and recent alarm activity on the BCM450 system The Alarm Banner appears on the bottom right corner of the
26. DSP re If the problem persists in Yes No No sources for MO crease the number of DSP DEM on the system Copyright 2008 Nortel Networks Nortel Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard August 2008 List of alarms 50001 Critical Unistim Ter minal Proxy Server The UTPS cannot determine whether or not the BCM is running in SRG mode Without that information the UTPS cannot con tinue aborting with error lt lt errorCode Contact your local support group Yes Yes Yes 50002 Critical Unistim Ter minal Proxy Server The UTPS cannot determine whether or not the BCM is running in SRG mode Without that information the UTPS cannot con tinue aborting with error lt lt errorCode Contact your local support group Yes Yes Yes 50003 Critical Unistim Ter minal Proxy Server UTPS failed to ini tialize itself because of an internal error The UTPS is abort ing Contact your local support group Yes Yes Yes Nortel Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard August 2008 Copyright 2008 Nortel Networks List of alarms 50004 critical Unistim Ter minal Proxy Server UTPS has deter mined that the SRG keycode has been applied butthe SRG process is not
27. If long term alarms in a no new calls occur get your network pro state vider to check the circuit during problem conditions 334 minor Core Tele Core Telephony Check your cabling from Yes No No phony Alarm Indication any DTM modules to the Copyright 2008 Nortel Networks Nortel Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard August 2008 List of alarms 335 minor Core Tele Core Telephony Check your cabling from Yes No No phony Remote Alarm Indi any DTM modules to the cation short term external network and run alarm threshold has loopback tests on the cir been exceeded on cuit to check for network is the DTM The mod sues If long term alarms ule is in a no new occur get your network pro calls state vider to check the circuit during problem conditions 336 informa Core Tele Core Telephony No Action Required Yes No No tion phony The Digital Trunk T1 E1 PRI has re covered 367 minor Core Tele Core Telephony Determine whether this Yes No No phony Digital Trunk Media alarm occurred due to the bay module reset system rebooting If the system was not rebooting when the alarm occurred then contact your local sup port group Copyright 2008 Nortel Networks Nortel Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard
28. In the Navigation tree click From the drop down menu select a monitoring mode Disabled Enabled in Link Monitor mode Continuously test the connection between the BCM450 and remote endpoints Enabled in QoS Monitor mode Select this option if you want to calculate MOS values for each endpoint determine whether the connection has fallen below a specific threshold send MOS scores to FCAPS applications and create a log history of the MOS scores Configure the logging attributes to set the size and frequency of QoS logs Click the tab In the Navigation tree click In the Logging area select or deselect the checkbox In the field type the value of the maximum log size allowed Nortel Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard August 2008 Copyright 2008 Nortel Networks System metrics monitoring In the field type the value of the interval between logs Enable Logging Enable the check box if you want to enable the logging of MOS scores Maximum log file size Enter a value for the maximum size of the log file from 1 to 10240 kilobytes KB The default is 10 KB Logging Frequency Enter the time interval between each MOS log 1 to 1440 minutes The default is 1 minutes The Mean Opinion Scores table displays the current network quality described as a Mean Opinion Score MOS for each IP destination You can view the MOS ma
29. No tion Based Admin Admin IP s ip address changed successfully 17010 Informa System Set System Set Based No Action Required Yes No No tion Based Admin Admin MASK s subnet mask changed success fully 17011 Informa System Set System Set Based No Action Required Yes No No tion Based Admin Admin Gate way X ip gateway changed success fully 17012 Informa System Set System Set Based No Action Required Yes No No tion Based Admin Admin Keycode validated Nortel Business Communications Manager 450 1 0 Copyright 2008 Nortel Networks Fault and Performance Management NN40160 701 01 01 Standard August 2008 List of alarms 17013 Informa System Set System Set Based No Action Required Yes No No tion Based Admin Admin Reboot re quired 17015 Informa System Set System Set Based No Action Required Yes No No tion Based Admin Admin Modem En abled Disabled 17100 warning System Set System Set Based Problem exists using Sys Yes No No Based Admin Admin System Set tem Set Based Admin If Based Admin gen problem persists contact eral warning alarm your local support group 17111 warning System Set System Set Based Log back into System Set Yes No No Based Admin Admin UserID X based admin to verify password changed change If problem persists failed contact your local support group 17112 warning System Set System Se
30. Nortel Networks List of alarms 74201 warning NAT Dial In NAT Dial In LAN side addresses in the NAT configura tion of all accounts do not fall in the customer LAN sub net on account lt ac count gt Ensure that the NAT map ping is updated according ly This may occur following either a system restore ora change in the customer tomer LAN subnet conflicts with the NAT rules LAN subnet where the cus Yes No No 74202 warning NAT Dial In NAT Dial In Dial In address found in customer LAN sub net for account lt account gt Ensure that the NAT map ping is updated according ly This may occur following either a system restore ora change in the customer LAN subnet where the cus tomer LAN subnet conflicts with the NAT rules Yes No No Nortel Business Communications Manager 450 1 0 Fault and Performance Management Copyright 2008 Nortel Networks NN40160 701 01 01 Standard August 2008 List of alarms 74203 minor NAT Dial In NAT Dial In Error reading from ac count database for lt account gt Retry the refresh on the screen or try again later Al ternatively restart the BCM_NATProviderAgent Service If the problem per sists restart the WANSer viceMgr Service which will cause all dialup connec tions to be reset Yes No No 74204 minor NAT Dial In NAT Dial In
31. Proxy jitter for the invalid group Server DN of lt lt dn 50106 major Unistim Ter Attempting to save Contact your local support Yes Yes Yes minal Proxy codec for the invalid group Server DN of lt lt dn 50108 major Unistim Ter Error lt lt errorCode Contact your local support Yes Yes Yes minal Proxy lt lt writing adver group Server tisement logo lt lt logo lt lt to PDR 50109 major Unistim Ter Error lt lt errorCode Contact your local support Yes Yes Yes minal Proxy lt lt changing regis group Server tration flag in regis try 50110 major Unistim Ter Error lt lt errorCode Contact your local support Yes Yes Yes minal Proxy lt lt changing global group Server password flag in registry 50111 major Unistim Ter Error lt lt errorCode Contact your local support Yes Yes Yes minal Proxy lt lt attempting to group Server store registration password in regis try Nortel Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard August 2008 Copyright 2008 Nortel Networks List of alarms 50112 major Unistim Ter Error lt lt errorCode Contact your local support Yes Yes Yes minal Proxy lt lt changing Au group Server toAssignDN flag in registry 50113 major Unistim Ter Failed to send mes Contact your local support Yes Yes Yes minal Proxy sage cannot pro
32. Required Yes No No tion Restore store Backup Log files have been suc cessfully trans ferred off box 12204 Informa Backup and Backup and Re No Action Required Yes No No tion Restore store Restore has started 12205 Informa Backup and Backup and Re No Action Required Yes No No tion Restore store Restore has completed success fully 12206 Informa Backup and Backup and Re No Action Required Yes No No tion Restore store Restore has rebooted the sys tem to complete its operation 13002 Informa UPS UPS Power failure Check local power con Yes No No tion nected to the system 13003 Informa UPS UPS Running on Check local power con Yes No No tion UPS batteries nected to the system 13004 warning UPS UPS Battery pow Check local power con Yes No No er exhausted nected to the system List of alarms 13005 warning UPS UPS Reached run Check local power con Yes No No time limit on batter nected to the system ies 13006 warning UPS UPS Battery Check batteries in UPS and Yes No No charge below low replace if needed limit 13007 warning UPS UPS Reached re No Action Required Yes No No maining time per centage limit on batteries 13008 warning UPS UPS Failed to kill Check USB connection to Yes No No the power Attempt UPS ing a REBOOT 13009 Informa UPS UPS Initiating sys System is going down due Yes No No tion tem sh
33. Warning Service Man ager Service Manager Persistent Data Re pository Pdrd has been stopped either due to user action or because Service Manager has stopped this service due to a dependen cy on another ser vice that has been stopped This will affect any manage ment done to run ning services No Action Required Yes No No Nortel Business Communications Manager 450 1 0 Copyright 2008 Nortel Networks Fault and Performance Management NN40160 701 01 01 Standard August 2008 List of alarms 10217 Warning Service Man ager Service Manager Keycode Service cfsserver has been stopped either due to user action or because Service Manager has stopped this service due to a dependen cy on another ser vice that has been stopped This will affect the ability to enter any new key codes No Action Required Yes No No Nortel Business Communications Manager 450 1 0 Copyright 2008 Nortel Networks Fault and Performance Management NN40160 701 01 01 Standard August 2008 List of alarms 10218 Warning Service Man ager Service Manager Time Service tm wservice has been stopped either due to user action or be cause Service Man ager has stopped this service due toa dependency on an other service that has been stopped This will affect the synchronization of
34. Yes Yes regsigter with MSM group 43004 critical Voice CTI Voice CTI subcom Contact your local support Yes Yes Yes ponent failure group 43005 critical Voice CTI Voice CTI software Contact your local support Yes Yes Yes error group 43006 warning Voice CTI Voice CTI applica Contact your local support Yes No No tion did not register group properly Copyright 2008 Nortel Networks Nortel Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard August 2008 List of alarms 43008 informa Voice CTI Voice CTI More No Action Required Yes No No tion than 20 percent voice file space available 43009 warning Voice CTI Voice CTI Less Check voice mailboxes for Yes No No than 20 percent excessive messages and if voice file space problem persists contact available your local support group 43010 critical Voice CTI Voice CTI Less Check voice mailboxes for Yes Yes Yes than 5 percent voice excessive messages and if file space available problem persists contact your local support group 43017 warning Voice CTI Insufficient DSP re If the problem persists in Yes No No sources for FAX crease the number of DSP on the system 43018 warning Voice CTI Insufficient DSP re If the problem persists in Yes No No sources for VOICE crease the number of DSP on the system 43019 warning Voice CTI Insufficient
35. and Performance Management NN40160 701 01 01 Standard August 2008 Copyright 2008 Nortel Networks List of alarms 247 critical Core Tele Core Telephony Verify that all types of at Yes Yes Yes phony Digital station loop tached sets peripherals ini error tialize and function If something is not working reset it If the problem per sists contact your local sup port group 260 minor Core Tele Core Telephony Verify all trunks lines are Yes No No phony Line presence test connected to the system failure on system and in working condition If startup due to no not disable enable the battery feed on a trunk interfaces If prob trunk line lems persists contact your local support group 262 minor Core Tele Core Telephony Check the trunk interfaces Yes No No phony No dialtone on trunk to see if dialtone is present line during seizure If no dialtone is present contact your network pro vider Copyright 2008 Nortel Networks Nortel Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard August 2008 List of alarms 263 minor Core Tele Core Telephony Check the analog trunk in Yes No No phony Invalid disconnect terfaces to ensure all lines sequence error on are operating correctly Ifa an analog trunk line trunk is showing busy with no active calls disable the trunk interface and re en
36. been successfully restarted Service Manager Media Path Server mps has been successfully restart ed No Action Required No Action Required Yes Yes No No No No 10315 Informa tion Service Man ager Service Manager Media Gateway Server mgs has been successfully restarted No Action Required Yes No No Nortel Business Communications Manager 450 1 0 Copyright 2008 Nortel Networks Fault and Performance Management NN40160 701 01 01 Standard August 2008 List of alarms 10316 Informa tion Service Man ager Service Manager Persistent Data Re pository Pdrd has been successfully restarted No Action Required Yes No No 10317 Informa tion Service Man ager Service Manager Keycode Service cfsserver has been successfully restarted No Action Required Yes No No 10318 Informa tion Service Man ager Service Manager Time Service tm wservice has been successfully restart ed No Action Required Yes No No 10319 Informa tion Service Man ager Service Manager Platform Status Monitor psm has been successfully restarted No Action Required Yes No No 10320 Informa tion Service Man ager Service Manager Web Server httpd has been success fully restarted No Action Required Yes No No 10
37. exceeded on the DTM The mod ule is in a no new calls state external network and run loopback tests on the cir cuit to check for network is sues If long term alarms occur get your network pro vider to check the circuit during problem conditions 323 minor Core Tele Core Telephony Check your cabling from Yes No No phony Degraded Minute any DTM modules to the short term alarm external network and run threshold has been loopback tests on the cir exceeded on the cuit to check for network is DTM The module is sues If long term alarms in a no new calls occur get your network pro state vider to check the circuit during problem conditions 324 minor Core Tele Core Telephony Check your cabling from Yes No No phony Severely Errored jany DTM modules to the Copyright 2008 Nortel Networks Nortel Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard August 2008 List of alarms short term alarm threshold has been exceeded on the DTM The module is in a no new calls state external network and run loopback tests on the cir cuit to check for network is sues If long term alarms occur get your network pro vider to check the circuit during problem conditions 325 minor CoreTele Core Telephony Check your cabling from Yes No No phony Errored Second any DTM modules to the short term ala
38. for network is sues Get your network provider to check the circuit during problem conditions 43 critical Core Tele Core Telephony Check your cabling from Yes Yes Yes phony Alarm Indication any DTM modules to the Signal long term external network and run alarm threshold has loopback tests on the cir been exceeded on cuit to check for network is the DTM sues Get your network provider to check the circuit during problem conditions 44 critical Core Tele Core Telephony Check your cabling from Yes Yes Yes phony Remote Alarm Indi any DTM modules to the Copyright 2008 Nortel Networks Nortel Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard August 2008 List of alarms Signal long term alarm threshold has been exceeded on the DTM external network and run loopback tests on the cir cuit to check for network is sues Get your network provider to check the circuit during problem conditions 45 critical Core Tele Core Telephony Check your cabling from Yes Yes Yes phony Loss of Signal any DTM modules to the long term alarm external network and run threshold has been loopback tests on the cir exceeded onthe cuit to check for network is DTM sues Get your network provider to checkthe circuit during problem conditions 46 critical Core Tele Core Telephony Check your cabling from
39. highest quality according to ITU T G 107 The number of warnings you can receive for a desktop phone model The value ranges and default thresholds are as follows Packet Loss Rate The value range for this metric is 0 to 100 The default value for warning thresholds is 1 Inter arrival Jitter The value range for this metric is O to 1000 The default value for warning thresholds is 50 ms RTCP Round Trip Delay TThe value range for this metric is O to 1000 The default value for warning thresholds is 300 ms Listening R Factor The value range for this metric is 0 to 100 The default value for warning thresholds is 65 Nortel Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard Copyright 2008 Nortel Networks August 2008 Telephony metrics monitoring Unacceptable desktop Warning softclient The number of unacceptable errors you can receive for a desktop phone model The value ranges and default thresholds are as follows Packet Loss Rate The value range for this metric is O to 100 The default value for unacceptable thresholds is 5 Inter arrival Jitter The value range for this metric is O to 1000 The default value for unacceptable thresholds is 500 ms RTCP Round Trip Delay TThe value range for this metric is 0 to 1000 The default value for unacceptable thresholds is 500 ms Listening R Factor The value range for this
40. make sure FTP server site is active Nortel Business Communications Manager 450 1 0 Fault and Performance Management Copyright 2008 Nortel Networks NN40160 701 01 01 Standard August 2008 List of alarms 12010 minor Backup and Backup and Re Check your login creden Yes No No Restore store Could not au tials to the FTP server thenticate with the ftp site 12011 minor Backup and Backup and Re Check your FTP server Yes No No Restore store Could not configuration change ftp modes on the ftp site 12012 major Backup and Backup and Re Check your connection Yes Yes Yes Restore store Could not configuration parameters send the file to the and make sure FTP server ftp site is active 12013 major Backup and Backup and Re Check your connection Yes Yes Yes Restore store Could not re configuration parameters trieve the file from and make sure FTP server the ftp site is active 12014 major Backup and Backup and Re Attempt another backup or Yes Yes Yes Restore store Backup file restore integrity error 12015 major Backup and Backup and Re Attempt another backup or Yes Yes Yes Restore store Backup file restore integrity error 12016 warning Backup and Backup and Re No Action Required Yes No No Restore store Backup is busy serving anoth er request Nortel Business Communications Manager 450 1 0 Fault and Performance Manage
41. metric is O to 100 There is no default value for unacceptable thresholds The number of warnings you can receive for a softclient phone model The value ranges and default thresholds are as follows Packet Loss Rate The value range for this metric is 0 to 100 The default value for warning thresholds is 1 Inter arrival Jitter The value range for this metric is O to 1000 The default value for warning thresholds is 50 ms RTCP Round Trip Delay TThe value range for this metric is O to 1000 The default value for warning thresholds is 300 ms Listening R Factor The value range for this metric is 0 to 100 The default value for warning thresholds is 65 Nortel Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard Copyright 2008 Nortel Networks August 2008 Telephony metrics monitoring Unacceptable softclient The number of unacceptable errors you can receive for a softclient phone model The value ranges and default thresholds are as follows Packet Loss Rate The value range for this metric is O to 100 The default value for unacceptable thresholds is 5 Inter arrival Jitter The value range for this metric is O to 1000 The default value for unacceptable thresholds is 500 ms RTCP Round Trip Delay TThe value range for this metric is 0 to 1000 The default value for unacceptable thresholds is 500 ms Listening R Factor The value range
42. run ning properly UTPS is aborting with error lt lt error Code Contact your local support group Yes Yes Yes 50005 critical Unistim Ter minal Proxy Server UTPS has deter mined that the SRG process is not run ning but cannot de termine whether or not the SRG key code has been ap plied the UTPS cannot continue without that infor mation aborting with error lt lt error Code Contact your local support group Yes Yes Yes 50006 critical Unistim Ter minal Proxy Server UTPS failed to es tablish a link to the SRG process Aborting with error lt lt errorCode Contact your local support group Yes Yes Yes Nortel Business Communications Manager 450 1 0 Fault and Performance Management Copyright 2008 Nortel Networks NN40160 701 01 01 Standard August 2008 List of alarms 50007 critical Unistim Ter UTPS opened a link Contact your local support Yes Yes Yes minal Proxy with the SRG pro group Server cess but failed to get the SRG key code information Aborting with error lt lt errorCode 50008 critical Unistim Ter UTPS has lost its Contact your local support Yes Yes Yes minal Proxy link to the SRG pro group Server cess and can no longer continue terminating 50009 critical Unistim Ter UTPS waited for Contact your local support Yes Yes Yes minal P
43. shows all the occurrences of that alarm This section contains information on the following topics e Accessing CbC limit metrics page 54 e Clearing CbC limit metrics page 56 Call by call service CbC on public PRI protocol NI 2 allows a PBX to use channels more effectively by expanding or contracting the number of channels available to different call types such as INWATS OUTWATS Foreign Exchange FX and tie lines The call by call service is a method of offering and receiving services to Customer Premises Equipment CPE on ISDN PRI without the use of dedicated circuits i e interface or B channels The Call By Call service conveys signaling information over an ISDN Primary Rate Interface PRI that indicates on a per call basis the specific service type required to complete the call Although PRI MCDN and IP trunks do not have multiple call types CbC limits can be used on these trunks to limit the number of incoming or outgoing trunks that may be in use simultaneously When the CbC the feature is configured use the CbC Limit metrics panel to monitor denied call activity for each service on each line pool Nortel Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard August 2008 Copyright 2008 Nortel Networks Telephony metrics monitoring PRI lines that support call by call services have maximum and minimum call limits for each service Use this panel to
44. step to clear an alarm from the alarm set On the alarm set press the soft key The alarm is cleared from the alarm set Use the BCM450 Element Manager to reset the Status LEDs on the front panel of the BCM450 to a normal state Use the following steps to reset the status LED Nortel Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard August 2008 Copyright 2008 Nortel Networks Using the BCM450 fault management system Click the tab Open the folder and then click the task The pane opens On the pane click the button The Status LED on the front panel of the BCM450 is reset from red to normal operation green Configure alarm behaviour to specify the following settings for alarms e the maximum number of alarms to display in the Alarms Panel from 50 to 400 e whether to enable or disable SNMP traps for selected alarms by default all Critical and Major alarms are sent as SNMP traps if you have specified one or more trap destinations e whether to display selected alarms in the Alarms table by default all Critical Major Minor and Warning alarms are displayed in the Alarms table e whether to display selected alarms on the alarm set by default only core telephony Critical and Major alarms are sent to this set Use the folloing procedure to enable ot disable SNMP traps for alarms Click the tab Open the folder and then cl
45. synchronization successful or unsuccessful If unsuccessful the reason for the failure is given failed to contact or failed security check A status of Not Running indicates that NTP is not configured Nortel Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard August 2008 Copyright 2008 Nortel Networks Copyright 2008 Nortel Networks You can use the Element Manager to view detailed information about the performance of telephony resources on the BCM450 system The Telephony Metrics folder allows you to track different aspects of Telephony services This section contains information on the following topics e Proactive Voice Quality Management page 37 e Activity Reporter Basic page 44 e Trunk module metrics page 46 e Trunk module CSU statistics page 48 e CbC limit metrics page 54 e Hunt group metrics page 56 e PSTN Fallback metrics page 58 Use Proactive Voice Quality Management PVQM metrics to monitor the quality of VoIP calls You can also use the PVQM metrics to diagnose infrastructure problems in your network PVQM is fully supported on Phase 2 IP sets Phase 1 IP sets support only the following PVQM metrics packet loss inter arrival jitter and rould trip delay The following table lists the IP Phones that support PVQM IP Phone 2001 Phase 2 firmware IP Phone 2002 Phase 1 and Phase 2 firmware IP Phone 2004 Phase
46. that has been stopped This will affect ser vice on all IP termi nals on the system No Action Required Yes No No 10205 Warning Service Man ager Nortel Business Communications Manager 450 1 0 Copyright 2008 Nortel Networks Service Manager Voice over IP Gate way feps has been stopped either due to user action or be cause Service Man ager has stopped this service due toa dependency on an other service that has been stopped No Action Required Fault and Performance Management NN40160 701 01 01 Standard August 2008 Yes No No List of alarms 10206 Warning Service Man ager Service Manager Quality of Service Monitor qmond has been stopped either due to user action or because Service Manager has stopped this service due to a de pendency on anoth er service that has been stopped No Action Required Yes No No 10207 Warning Service Man ager Service Manager Call Detail Record ing Service CDRService has been stopped either due to user action or because Service Manager has stopped this service due to a dependen cy on another ser vice that has been stopped No Action Required Yes No No Nortel Business Communications Manager 450 1 0 Copyright 2008 Nortel Networks Fault and Performance Management NN40160 701 01 01 Standard A
47. though the fallback trunk Use this procedure to clear the PSTN Fallback Metrics panel Click the tab In the Navigation tree click Click the button Nortel Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard August 2008 Copyright 2008 Nortel Networks s monitoring Copyright 2008 Nortel Networks This section provides information about the main unit LED status during normal operation startup and reboot e System status monitor LEDs page 61 The BCM450 system status LEDs on the main unit provide information about the status of the BCM450 system Use these LEDs to determine if the system is functioning properly and if the system generates an alarm Solid yellow Solid yellow Solid yellow Solid green Solid green Solid green Solid green Solid red Solid red Solid red Solid green Solid yellow Off Solid yellow Solid yellow Flashing green Solid green Solid red Solid green Solid red Flashing yellow Flashing yellow Power applied to the system Power on self test POST 9 seconds System initialization 14 seconds Kernet initialization 8 seconds Services initialization 1 minute System running normal operation Services initialization failure System running with manufacturing settings enabled System running in software reset mode System running in configuration reset m
48. way failed to ping gate is configured correctly and keeper address is accessible The system will keep trying to make contact with the gatekeep er at 3 minute intervals 51016 warning VolP Gate VoIP Gateway re Verify the remote gateway Yes No No way mote gateway mis is supported for interopabil match ity 51020 critical VoIP Gate VoIP Gateway Contact your local support Yes Yes Yes way failed to initialize group h 323 stack 51024 major VolP Gate VolP Gateway can t Check the status of the Yes Yes Yes way communicate with QoS monitor in Element QoS monitor Manager 51100 major VolP Gate VolP Gateway re Ensure the codecs are set Yes Yes Yes way jected call setup at up properly in the system If tempt from DN problem persists use BCM lt DN gt to DN lt DN gt monitor to trace an unsuc lt reason gt cesful call and contact your local support group Copyright 2008 Nortel Networks Nortel Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard August 2008 List of alarms 51101 major VoIP Gate VolP Gateway The call has dropped pos Yes Yes Yes way dropped connected sibly due to incompatible call from DN lt DN gt codecs network errors or to DN lt DN gt lt rea protocol problems If prob son gt lem persists contact your local support group 51901 critical VolP Gate VoIP Gat
49. your local support Yes No No Control MCC Failed to group Originate a Call CTI Return Code ld Nortel Business Communications Manager 450 1 0 Fault and Performance Management Copyright 2008 Nortel Networks NN40160 701 01 01 Standard August 2008 List of alarms 8032 Warning Modem Call Modem Call Control Contact your local support Yes No No Control MCC Failed to Dis group connect a Call CTI Return Code ld 8033 Warning Modem Call Modem Call Control Contact your local support Yes No No Control MCC Received group Unknown Request from Modem Re quest ld 8035 informa Modem Call Modem Call Control No Action Required Yes No No tion Control MCC Modem Auto Disabled 8038 informa Modem Call Modem Call Control No Action Required Yes No No tion Control MCC Modem Call Put on Hold Dis connecting 8040 Warning Modem Call Modem Call Control Contact your local support Yes No No Control MCC Failed to group Open Prompts Li brary NNU Return Code ld 8041 informa Modem Call Modem Call Control No Action Required Yes No No tion Control MCC Modem DN changed in admin Nortel Business Communications Manager 450 1 0 Fault and Performance Management Copyright 2008 Nortel Networks NN40160 701 01 01 Standard August 2008 List of alarms 8042 Warning Mo
50. 08 If Nortel Business Communications Manager 450 1 0 Fault and Performance Management Copyright 2008 Nortel Networks NN40160 701 01 01 Standard August 2008 List of alarms modemcc has stopped unexpect edly This will affect Dial In and Dial Out using the integrated modem Service Manager is attempt ing to restart the service service doesn t restart then reboot system and contact your local support group 10008 critical Service Man Service Manager Check for corresponding Yes Yes Yes ager Voice Application jalarm 10108 or 10308 If Interface Service _ service doesn t restart then ctiserver has reboot system and contact stopped unexpect your local support group edly This will affect CallPilot System Set Based Admin and IVR Service Manager is attempt ing to restart the service 10009 critical Service Man Service Manager Check for corresponding Yes Yes Yes ager Modem Call Control alarm 10109 or 10309 If Nortel Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard August 2008 Copyright 2008 Nortel Networks List of alarms 10010 critical Service Man ager Service Manager System Set Based Admin Feature9 8 ssba has stopped unexpectedly Ser vice Manager is at tempting to restart the service Check for corresponding alarm 10110 or 10310 If service d
51. 1 and Phase 2 firmware IP Phone 2050 v2 PC based soft client Nortel Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard August 2008 Copyright 2008 Nortel Networks Telephony metrics monitoring IP Phone 2007 Phase 2 firmware IP Phone 1120E Phase 2 firmware IP Phone 1140E Phase 2 firmware This task flow shows you the sequence of tasks you perform to configure and monitor PVQM telephony metrics on the BCM450 system To link to any procedures click on PVQM telephony metrics monitoring procedures navigation page 38 e Setting the PVQM threshold settings page 39 e Viewing PVQM telephony metrics page 43 Nortel Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard August 2008 Copyright 2008 Nortel Networks Telephony metrics monitoring You can use PVQM to configure and report threshold violations for the following voice quality metrics e packet loss packets lost in transit due to errors or network failures e inter arrival jitter the variable delay on a packet as it traverses a network e round trip delay e listening R factor the transmission quality as experienced by the user this metric reflects the segment of the call that is carried over the RTP session There are two thresholds for PVQM metrics Warning and Unacceptable A violation of the Warning threshold indicates tha
52. 321 Informa tion Service Man ager Nortel Business Communications Manager 450 1 0 Copyright 2008 Nortel Networks Service Manager On Box Manage ment Framework owcimomd has been successfully restarted No Action Required Fault and Performance Management NN40160 701 01 01 Standard August 2008 Yes No No List of alarms 10322 Informa tion Service Man ager Service Manager Service Manager monit has been successfully restart ed No Action Required Yes No No 10324 Informa tion Service Man ager Service Manager IP Terminal Service EchoServer has been successfully restarted No Action Required Yes No No 10325 Informa tion Service Man ager Service Manager IP Terminal Firm ware upload Ser vice UftpServer has been success fully restarted No Action Required Yes No No 10329 Informa tion Service Man ager Service Manager Doorphone service BCM_Doorphone has been success fully restarted No Action Required Yes No No 10332 Informa tion Service Man ager Service Manager IP Music Service BcmAmp has been successfully restarted No Action Required Yes No No 10333 Informa tion Service Man ager Service Manager IP Music Service ToneSrvr has been successfully restarted No Action Req
53. August 2008 List of alarms 372 warning Core Tele Core Telephony No Action Required Yes No No phony Clocking on the Dig ital Trunk Media bay module has changed sources 401 minor CoreTele Core Telephony Verify that all types of at Yes No No phony Digital station loop tached sets peripherals ini initialization error tialize and function If something is not working reset it If the problem per sists contact your local sup port group 608 minor Core Tele Core Telephony Verify that all types of at Yes No No phony Unsupported set tached sets peripherals ini peripheral connect tialize and function ed Remove any unsupported set types 639 minor Core Tele Core Telephony Check the system for CAP Yes No No phony CAP KIM error KIM modules and reset while retrieving key them If the problem per information sists contact your local sup port group Copyright 2008 Nortel Networks Nortel Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard August 2008 List of alarms 799 minor Core Tele Core Telephony No Action Required Yes No No phony ISDN call process ing error 894 minor Core Tele Core Telephony Check that the DASS2 DP Yes No No phony DASS2 DPNSS er NSS circuit is online If it is ror on a DTM mod not disable enable the ex ule
54. BCM450 Element Manager window The Alarm Banner is visible at all times so you do not have to navigate to the Alarms Panel to view alarms If you notice a change in alarm conditions in the Alarm Banner for example a red spike in the Critical category you can navigate to the Alarms Panel to view the actual alarm Nortel Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard August 2008 Copyright 2008 Nortel Networks Fault and performance management fundamentals 4 L_M0 L_m2 L_VY8 Vv Include 4CKed alarms The Alarm Banner provides counts of Critical Major Minor and Warning alarms Information alarms are not included You can specify whether to include acknowledged alarms in the Alarm Banner Each alarm severity counter has a graph which represents a data sample of the last 20 polling intervals The graph has a color to indicate a data change The colors are as follows Green There are no alarms of this severity or there are alarms of this severity but the count has decreased since the last polling interval Yellow There are alarms of this severity but they are older than at least 1 polling interval Red A new alarm has occurred since the last polling interval The system polls for new alarms every 30 seconds by default If you clear the alarm log from the BCM450 Element Manager the alarms displayed on the Alarm Banner are also cleared and res
55. Contact your local support Yes Yes Yes way Server due to MPS com group munication failure Nortel Business Communications Manager 450 1 0 Fault and Performance Management Copyright 2008 Nortel Networks NN40160 701 01 01 Standard August 2008 List of alarms 53006 critical Media Gate MGS shutting down Contact your local support Yes Yes Yes way Server due to resource lim group its query failure 53007 critical Media Gate MGS shutting down Contact your local support Yes Yes Yes way Server due to configuration group query failure 53008 critical Media Gate MGS MediaTrans Contact your local support Yes Yes Yes way Server port Received bad group ports lt porti gt lt port2 gt 53009 critical Media Gate MGS MediaTrans Contact your local support Yes Yes Yes way Server port Codec and or group frames per packet mismatch lt details gt 53010 critical Media Gate MGS MediaTrans Contact your local support Yes Yes Yes way Server port Transport mis group match lt details gt 53011 critical Media Gate MGS MsmProxy Contact your local support Yes Yes Yes way Server lt interface gt re group turned error lt er ror gt 53012 critical Media Gate MGS lt entity gt lt in Contact your local support Yes Yes Yes way Server terface gt returned group error lt error gt 53018 critical Media Gate MGS
56. Core Telephony A Power down the system Yes Yes Yes phony trunk media bay and check all connections module has been _ to the expansion chassis disconnected containing the digital or an alog trunk module If the problem persists replace the module 54 warning Core Tele Core Telephony No Action Required Yes No No phony Media Bay Module firmware download started 55 warning Core Tele Core Telephony No Action Required Yes No No phony Media Bay Module firmware download complete Copyright 2008 Nortel Networks Nortel Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard August 2008 List of alarms 61 critical Core Tele Core Telephony A Check that the correct Yes Yes Yes phony trunk media bay module type is pro module is pro grammed for the expansion grammed as the chassis wrong module type 62 critical Core Tele Core Telephony Performarestore witha Yes Yes Yes phony Persistent Data Re known good backup If pository corruption problem persists contact in the auto answer your local support group area 63 critical Core Tele Core Telephony If this happens more than Yes Yes Yes phony No DTMF receivers once in a 5 minute span available check that any auto answer or DISA configured trunks are operating properly If they are not operating properly reboot the system and contact your local sup port group
57. Error writing to account database lt ac count gt Retry again later or reboot the BCM Yes No No 74205 minor NAT Dial In NAT Dial In Error enabling NAT Rules for account lt ac count gt on lt device gt Disconnect and retry the Dial In connection Yes No No Nortel Business Communications Manager 450 1 0 Fault and Performance Management Copyright 2008 Nortel Networks NN40160 701 01 01 Standard August 2008 List of alarms 74206 minor NAT Dial In NAT Dial In Error Restart the WANService Yes No No disabling NAT Mgr Service As a side ef Rules for account fect all Dialup connections lt account gt on lt de will be disconnected vice gt Nortel Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard August 2008 Copyright 2008 Nortel Networks
58. IS CFA RED CFA AIS CFA RAI CFA YELLOW CFA YELLOW CFA Check bipolar violations to view the number of bipolar violations occurring within the defined time period Select Select a module Click the tab The display shows the number of bipolar violations that occurred in the last minute Nortel Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard August 2008 Copyright 2008 Nortel Networks Telephony metrics monitoring Check short term alarms to view the number of alarms within the last minute Select Select a module Click the tab The display shows the short term alarms and the number of milliseconds not necessarily contiguous that were active in the last minute Check defects to view the first type of defect in the last minute Select Select a module Click the tab The display shows the first type of defect and the number of milliseconds not necessarily contiguous the hardware reported in the last minute Nortel Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard August 2008 Copyright 2008 Nortel Networks Telephony metrics monitoring View CSU alarm history to view all occurrences of a specific alarm Select Select a module Click the tab The display shows all the alarms To view a specific alarm click the alarm name The display
59. L lt l gt aSP lt gt rTT lt gt No Action Required Yes Yes No 50508 warning Unistim Ter minal Proxy Server Round Trip Delay Violation Warning lt gt near DN lt gt source IP lt gt source port lt gt destination IP lt gt destination port lt gt cT lt gt eT lt gt nLR lt gt dR lt gt bD lt gt bL lt gt gD lt gt gL lt gt eSD lt gt aNL lt I gt aSP lt gt rTT lt gt No Action Required Yes Yes No Nortel Business Communications Manager 450 1 0 Copyright 2008 Nortel Networks Fault and Performance Management NN40160 701 01 01 Standard August 2008 List of alarms 50509 minor Unistim Ter minal Proxy Server Round Trip Delay Violation Unaccept able lt gt near DN lt gt source IP lt gt source port lt gt destination IP lt gt destination port lt gt cT lt gt eT lt gt nLR lt gt dR lt gt bD lt gt bL lt gt gD lt gt gL lt gt eSD lt gt aNL lt l gt aSP lt gt rTT lt gt No Action Required Yes Yes No 50510 informa tion Unistim Ter minal Proxy Server Listening R Factor Violation Cleared lt gt near DN lt gt source IP lt gt source port lt gt destination IP lt gt destination port lt gt cT lt gt eT lt gt nLR lt gt dR lt gt bD lt gt bL lt gt
60. NORTEL Fault and Performance Management Release 1 0 Document Revision 01 01 NN40160 701 Document status Standard Document issue 01 01 Document date August 2008 Product release BCM450 1 0 Job function Fault and Performance Type Technical Publication Language type EN Copyright 2008 Nortel Networks All Rights Reserved NORTEL the globemark design and the NORTEL corporate logo are trademarks of Nortel Networks Features 7 Fault management 7 System metrics 7 Telephony metrics 7 LED status 7 Alarms 7 BCM450 fault management scope 11 BCM450 alarms 12 Alarms and log files 12 Alarm severities 12 Alarm administration 12 Alarms amp the Alarms Panel 13 Alarm banner 13 Alarm set 14 Alarms andLEDs 15 SNMP traps manager for remote monitoring 16 Alarm configuration scope 17 Administering alarms 19 Monitoring an alarm condition 19 Acknowledging an alarm 20 Clearing the alarm log 21 Using the alarm banner 21 Including or omitting acknowledged alarms in the Alarm Banner 21 Using the alarm set 22 Configuring the alarm set 22 Clearing an alarm from the alarm set 22 Responding to LED indicators 22 Reset the status LED 22 Nortel Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard August 2008 Copyright 2008 Nortel Networks Contents Configuring alarm behaviour 23 Enabling or disabling SNMP traps for alarms 23 Enabling or dis
61. ResourceMe Contact your local support Yes Yes Yes way Server diaControl group ler OID lt oid gt DSP Task Lost 53019 informa Media Gate MGS Shutting down No Action Required as ser Yes No No tion way Server due to IP address vice manager will restart change 53020 warning Media Gate Insufficient DSP re If the problem persists in Yes Yes Yes way Server sources for G 711 crease the number of DSP on the system 53021 warning Media Gate Insufficient DSP re If the problem persists in Yes Yes Yes way Server sources for G 729 crease the number of DSP on the system Nortel Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard August 2008 Copyright 2008 Nortel Networks List of alarms 53022 warning Media Gate Insufficient DSP re If the problem persists in Yes Yes Yes way Server sources for T 38 crease the number of DSP on the system 56003 major IP Telephony IP Telphony Provid Contact your local support Yes Yes Yes Provider er fatal error was group detected 56004 minor IP Telephony IP Telphony Provid Contact your local support Yes No No Provider er error was detect group ed 56005 major _ IP Telephony IP Telphony Provid Contact your local support Yes Yes Yes Provider er software excep group tion 56006 minor __ IP Telephony IP Telphony Provid Contact your l
62. S batteries 16001 Informa Configura Configuration No Action Required No No No tion tion Change Change Configu ration Change has occurred 17002 Informa System Set System Set Based No Action Required No No No tion Based Admin Admin Userld X Dn Y login suc cess 17003 Informa System Set System Set Based No Action Required No No No tion Based Admin Admin Userld X Dn Y logged off 17004 Informa System Set System Set Based No Action Required Yes No No tion Based Admin Admin Userld X user account creat ed successfully Dn Y Nortel Business Communications Manager 450 1 0 Copyright 2008 Nortel Networks Fault and Performance Management NN40160 701 01 01 Standard August 2008 List of alarms 17005 Informa System Set System Set Based No Action Required Yes No No tion Based Admin Admin Userld X user account delet ed successfully Dn Y 17006 Informa System Set System Set Based No Action Required Yes No No tion Based Admin Admin Userld X password changed successfully Dn Y 17007 Informa System Set System Set Based No Action Required Yes No No tion Based Admin Admin DHCP cli ent enabled for eth1 17008 Informa System Set System Set Based No Action Required Yes No No tion Based Admin Admin DHCP cli ent disabled for eth1 17009 Informa System Set System Set Based No Action Required Yes No
63. abling monitoring for selected alarms 24 Monitoring settings for the alarm set 24 Testing an alarm 25 Alarm Severities 27 Default mapping of severity levels 27 Alarm graph colours in Element Manager 28 QoS Monitoring 29 Configuring the QoS monitor 31 Configuring QoS logging attributes 31 Viewing QoS logs 32 UPS metrics 33 Accessing the UPS status 34 NTP metrics 34 Accessing the NTP metrics 35 Proactive Voice Quality Management 37 Setting the PVQM threshold settings 39 Viewing PVQM telephony metrics 43 Activity Reporter Basic 44 Enabling Activity Reporter Basic 44 Disabling Activity Reporter Basic 45 Trunk module metrics 46 Viewing the trunk module status 46 Viewing performance history information 46 Viewing D channel information 47 Disabling or enabling a B channel setting 47 Provisioning a PRI B channel 48 Trunk module CSU statistics 48 BCM450 trunk module CSU statistics navigation 49 Enabling the internal CSU 50 Checking the performance statistics 50 Checking the CSU alarms 51 Checking carrier failure alarms 51 Checking bipolar violations 52 Checking short term alarms 53 Checking defects 53 Viewing CSU alarm history 54 CbC limit metrics 54 Nortel Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard August 2008 Copyright 2008 Nortel Networks Contents Accessing CbC limit metrics 54 Clearing CbC limit metrics 56 Hunt group metrics 56 Accessing Hun
64. an alarm Click the tab Open the folder and then click the task The pane opens In the table select an alarm Click the button In the Alarms table Test Event is displayed in the alarm Problem Description field Nortel Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard August 2008 Copyright 2008 Nortel Networks Using the BCM450 fault management system Copyright 2008 Nortel Networks This section contains information about Alarm Severities default mapping of security levels and Alarm graph colours in Element Manager e Alarm Severities page 27 e Default mapping of severity levels page 27 e Alarm graph colours in Element Manager page 28 Alarm severities are as follows Critical Major Minor Warning Information Immediate corrective action is required due to conditions such as loss of service loss of bandwidth outage loss of data and or functionality Urgent corrective action is required due to conditions such as pending loss of service outage loss of data and or functionality Corrective action is required to prevent eventual service affecting degeneration Indicates the detection of a potential or impending service affecting condition and that some diagnostic action is required Indicates audit type information such as configuration changes Use the following table to view the default
65. and Performance Management NN40160 701 01 01 Standard August 2008 Copyright 2008 Nortel Networks List of alarms BCM_Doorphone has stopped unex pectedly This will affect the ability to use a doorphone on the system Service Manager is attempt ing to restart the service service doesn t restart then reboot system and contact your local support group 10025 critical Service Man Service Manager Check for corresponding Yes Yes Yes ager IP Terminal Firm alarm 10125 or 10325 If ware upload Ser service doesn t restart then vice UftpServer reboot system and contact has stopped unex your local support group pectedly This will affect the ability to download new firm ware to IP termi nals Service Manager is attempt ing to restart the service 10029 critical Service Man Service Manager Check for corresponding Yes Yes Yes ager Doorphone service alarm 10129 or 10329 If Nortel Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard August 2008 Copyright 2008 Nortel Networks List of alarms 10032 minor Service Man Service Manager Check for corresponding Yes Yes Yes ager IP Music Service alarm 10132 or 10332 If BcmAmp has service doesn t restart then stopped unexpect reboot system and contact edly This will affect your local support group the ability to use IP mu
66. cal support Yes Yes Yes Server nection lost from group MSM MPS service aborted 52007 critical Media Path MPS unable to cre Contact your local support Yes Yes Yes Server ate event MPS ser group vice failed to start 52008 critical Media Path MPS unable to ini Contact your local support Yes Yes Yes Server tialize NNU mes group saging framework 52009 critical Media Path MPS unable to ini Contact your local support Yes Yes Yes Server tialize message group loop thread 52013 warning Media Path MPS codec incom Contact your local support Yes No No Server patible call group dropped 52014 warning Media Path MPS endpoint reg Contact your local support Yes No No Server istration failed group 53000 critical Media Gate MGS Exception Contact your local support Yes Yes Yes way Server software error group 53001 critical Media Gate MGS shutting down Contact your local support Yes Yes Yes way Server due to gateway cre group ation failure 53002 critical Media Gate MGS shutting down Contact your local support Yes Yes Yes way Server due to gateway ini group tialization error 53003 critical Media Gate MGS shutting down Contact your local support Yes Yes Yes way Server due to a fatal error group 53004 critical Media Gate MGS shutting down Contact your local support Yes Yes Yes way Server due to MSM com group munication failure 53005 critical Media Gate MGS shutting down
67. ch alarm is handled according to your business requirements You can specify the following settings for alarms e the maximum number of alarms to display in the Alarms Panel from 50 to 400 e whether to enable or disable SNMP traps for selected alarms by default the system sends all Critical and Major alarms as SNMP traps if you specify one or more trap destinations e whether to display selected alarms in the Alarms table by default all Critical Major Minor and Warning alarms are displayed in the Alarms table e whether to display selected alarms on the alarm set by default only core telephony Critical and Major alarms are sent to this set You can also test a selected alarm This allows you to test whether the LED or SNMP traps are functioning as expected Testing an alarm generates an alarm in the system Alarms generated using the Test Alarm feature are identified in the Alarms table by the words Test Event in the alarm Problem Description field For information about using SNMP to monitor the BCM450 system see the NN40160 502 Nortel Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard August 2008 Copyright 2008 Nortel Networks Fault and performance management fundam Copyright 2008 Nortel Networks This section describes how to manage alarms generated by the BCM450 system and administer alarm settings e Administering alarms page 19
68. ct to a Dis abled Modem s 8020 Warning Modem Call Modem Call Control Contact your local support Yes No No Control MCC Failed to group Register for CLID ANI Service CTI Return Code ld 8021 informa Modem Call Modem Call Control No Action Required Yes No No tion Control MCC Modem Con nected s Nortel Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard August 2008 Copyright 2008 Nortel Networks List of alarms 8022 informa Modem Call Modem Call Control No Action Required Yes No No tion Control MCC Modem is Disconnected 8023 informa Modem Call Modem Call Control No Action Required Yes No No tion Control MCC Modem En abled 8024 informa Modem Call Modem Call Control No Action Required Yes No No tion Control MCC Modem Dis abled 8025 Warning Modem Call Modem Call Control Contact your local support Yes No No Control MCC Failed to Get group Switch Information CTI Return Code ld 8029 Warning Modem Call Modem Call Control Contact your local support Yes No No Control MCC Failed to An group swer Modem Call CTI Return Code ld 8030 Warning Modem Call Modem Call Control Contact your local support Yes No No Control MCC Failed to Ac group knowledge Modem Request CTI Re turn Code ld 8031 Warning Modem Call Modem Call Control Contact
69. d config uration 2100 informa Software Up Software Update No Action Required Yes No No tion dates Software update applied successful ly 2101 informa Software Up Software Update No Action Required Yes No No tion dates Software upgrade applied successful ly 2102 informa Software Up Software Update No Action Required Yes No No tion dates Software update started 2103 informa Software Up Software Update No Action Required Yes No No tion dates Software upgrade started 2104 informa Software Up Software Update No Action Required Yes No No tion dates Software update scheduled 2105 informa Software Up Software Update No Action Required Yes No No tion dates Scheduled soft ware update com pleted 2106 informa Software Up Software Update No Action Required Yes No No tion dates Software update re moved 2300 critical Software Up Software Update Contact your local support Yes Yes Yes dates Software update group failed to apply Nortel Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard August 2008 Copyright 2008 Nortel Networks List of alarms 2301 major Software Up Software Update Retry software update and Yes Yes Yes dates Software update if problem persists contact failed to transfer your local sup
70. dem Call Modem Call Control Contact your local support Yes No No Control MCC Failed to group Open the Commu nication Path to RAS Disabling the Modem 10001 critical Service Man Service Manager Check for corresponding Yes Yes Yes ager Core Telephony alarm 10101 or 10301 If has stopped unex service doesn t restart then pectedly Service reboot system and contact Manager is attempt your local support group ing to restart the service 10002 critical Service Man Service Manager Check for corresponding Yes Yes Yes ager CallPilot has alarm 10102 or 10302 If stopped unexpect service doesn t restart then edly Service Man reboot system and contact ager is attempting to your local support group restart the service Nortel Business Communications Manager 450 1 0 Fault and Performance Management Copyright 2008 Nortel Networks NN40160 701 01 01 Standard August 2008 List of alarms 10003 critical Service Man Service Manager Check for corresponding Yes Yes Yes ager IP Terminal Service alarm 10103 or 10303 If UTPS has service doesn t restart then stopped unexpect reboot system and contact edly This will affect your local support group service on all IP ter minals on the sys tem Service Manager is attempt ing to restart the service 10005 critical Service Man Service Manager Check for corresponding Yes Yes Yes ager Voice over IP Gate alar
71. e Copyright 2008 Nortel Networks Nortel Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard August 2008 List of alarms short term alarm threshold has been exceeded on the DTM The module is in a no new calls state external network and run loopback tests on the cir cuit to check for network is sues If long term alarms occur get your network pro vider to check the circuit during problem conditions 329 minor Core Tele Core Telephony Check your cabling from Yes No No phony Loss of Signal any DTM modules to the short term alarm external network and run threshold has been loopback tests on the cir exceeded on the cuit to check for network is DTM The module is sues If long term alarms in a no new calls occur get your network pro state vider to check the circuit during problem conditions 330 minor Core Tele Core Telephony Check your cabling from Yes No No phony Loss of Frame any DTM modules to the Copyright 2008 Nortel Networks Nortel Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard August 2008 List of alarms cation short term alarm threshold has been exceeded on the DTM The mod ule is in a no new calls state external network and run loopback tests on the cir cuit to check for networ
72. ease correct the IP Ter minal s configura tion 50305 informa Unistim Ter System running in No Action Required Yes No No tion minal Proxy SRG mode Server 50306 informa Unistim Ter System NOT run No Action Required No No No tion minal Proxy ning in SRG mode Server 50307 informa Unistim Ter SRG Connection No Action Required Yes No No tion minal Proxy Re established Server 50308 informa Unistim Ter Terminal lt lt dn lt lt No Action Required Yes No No tion minal Proxy firmware version Server being upgraded from lt lt oldFir wareVesrion lt lt to lt lt newFirmware Version Nortel Business Communications Manager 450 1 0 Copyright 2008 Nortel Networks Fault and Performance Management NN40160 701 01 01 Standard August 2008 List of alarms 50501 informa tion Unistim Ter minal Proxy Server Packet Loss Viola tion Cleared lt gt near DN lt gt source IP lt gt source port lt gt destination IP lt gt destination port lt gt CT lt gt eT lt gt nLR lt gt dR lt gt bD lt gt bL lt gt gD lt gt gL lt gt eSD lt gt aNL lt l gt aSP lt gt ITT lt gt No Action Required Yes Yes No 50502 warning Unistim Ter minal Proxy Server Packet Loss Viola tion Warning lt gt near DN lt gt source IP lt gt source port lt gt destination IP lt gt destinati
73. eboot system and contact Yes Yes Yes Control MCC Failed to your local support group Register with Voice CTI 8003 Warning Modem Call Modem Call Control Contact your local support Yes No No Control MCC cannot load group modem to DSP er ror 8004 critical Modem Call Modem Call Control Reboot system and contact Yes Yes Yes Control MCC modem emu your local support group lator failed to start 8005 critical Modem Call Modem Call Control Reboot system and contact Yes Yes Yes Control MCC failed to get a your local support group modem DN 8008 critical Modem Call Modem Call Control Reboot system and contact Yes Yes Yes Control MCC state ma your local support group chine error 8009 critical Modem Call Modem Call Control Reboot system and contact Yes Yes Yes Control MCC state ma your local support group chine error Nortel Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard August 2008 Copyright 2008 Nortel Networks List of alarms 8010 critical Modem Call Modem Call Control Reboot system and contact Yes Yes Yes Control MCC state ma your local support group chine error 8011 critical Modem Call Modem Call Control Reboot system and contact Yes Yes Yes Control MCC state ma your local support group chine error 8012 Warning Modem Call Modem Call Cont
74. el Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard August 2008 Copyright 2008 Nortel Networks Copyright 2008 Nortel Networks This document contains information about how to manage alarms generated by the BCM450 system and administer alarm settings e Fault and performance management fundamentals page 11 e Using the BCM450 fault management system page 19 e Alarm Severity reference page 27 e System metrics monitoring page 29 e Telephony metrics monitoring page 37 e System LEDs reference page 61 e List of alarms page 63 Nortel Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard August 2008 Copyright 2008 Nortel Networks Introduction Copyright 2008 Nortel Networks This section provides information contains information about managing alarms generated by the system and administering alarm settings e BCM450 fault management scope page 11 e BCM450 alarms page 12 e Alarm administration page 12 e Alarms and LEDs page 15 e SNMP traps manager for remote monitoring page 16 e Alarm configuration scope page 17 You can view and manage real time alarms generated by the BCM450 system Alarms arise from components that run on the system these alarms indicate faults or informational conditions that may require resolution from the system administrator Examples of a
75. elephony Alarms in the Alarm Viewer e Enabling the internal CSU page 50 e Checking the performance statistics page 50 e Checking the CSU alarms page 51 e Checking carrier failure alarms page 51 e Checking bipolar violations page 52 e Checking short term alarms page 53 e Checking defects page 53 e Viewing CSU alarm history page 54 Nortel Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard August 2008 Copyright 2008 Nortel Networks Telephony metrics monitoring Enable the internal CSU to gather performance statistics for your T1 lines or PRI with public interface Select Select the appropriate module Click the tab In the T1 Parameters section select the check box to enable the Internal CSU Check the performance statistics to determine if the system detects errors or alarms within the selected period Select Select the appropriate module Click the tab The Current interval displays the duration of the current 15 minute interval of the selected card the number of errored seconds ES the number of severely errored seconds SES and the number of unavailable time seconds UAS Click the 24 hour summary heading for an overall summary of the previous 24 hours The Number of intervals Errored Seconds Severely Errored Seconds Unavailable Seconds appear in the summary Click to reset new settings The system displa
76. ement Manager You must enable an SNMP agent and then configure how the system handles SNMP trap notifications For information about configuring SNMP settings see Enabling or disabling SNMP traps for alarms page 23 The BCM450 system uses the Small Site Events Management Information Base MIB for alarms The trap format is specified in this MIB You capture and view traps using any standard SNMP fault monitoring framework or trap watcher By default the BCM450 sends SNMP traps for alarms with a severity of Major and Critical The only exception is PVQM alarms for these alarms the BCM send SNMP traps for all severity levels You can change the default alarms that are set for SNMP to limit the volume and type of SNMP information and to control essential information that is transferred on the network For information about how to change the default alarms see Configuring the alarm set page 22 Nortel Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard August 2008 Copyright 2008 Nortel Networks Fault and performance management fundamentals Although the BCM450 system provides a default mapping of alarms that are displayed in the Alarms table and that are sent as an SNMP trap you may want to monitor additional alarms using either of these means or you may want to reduce the number of alarms that are displayed in the Alarms table or sent via SNMP traps You can specify how ea
77. es alarm 10113 or 10313 If Nortel Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard August 2008 Copyright 2008 Nortel Networks List of alarms pository Pdrd has stopped unexpect edly This will affect any management done to running ser vices or startup of non running servic es Service Manag er is attempting to restart the service service doesn t restart then reboot system and contact your local support group 10014 critical Service Man Service Manager Check for corresponding Yes Yes Yes ager Media Path Server alarm 10114 or 10314 If mps has stopped service doesn t restart then unexpectedly This reboot system and contact will affect all IP Te your local support group lephony Service Manager is attempt ing to restart the service 10015 critical Service Man Service Manager Check for corresponding Yes Yes Yes ager Media Gateway alarm 10115 or 10315 If Server mgs has service doesn t restart then stopped unexpect reboot system and contact edly This will affect your local support group all IP Telephony Service Manager is attempting to restart the service 10016 critical Service Man Service Manager Check for corresponding Yes Yes Yes ager Persistent Data Re alarm 10116 or 10316 If Nortel Business Communications Manager 450 1 0 Fault and Performance Management Copy
78. et to 0 You can view core telephony alarms on a telephone set on the BCM450 system This allows a system administrator to monitor alarm activity without having a BCM450 Element Manager and a personal computer You can specify the telephone to serve as the alarm set in the BCM450 Element Manager The telephone set used for alarms must have a 2 line display and three soft keys The alarm set displays an alarm as follows XXXXX YYYY Where XXXXX is the alarm ID and YYYY is additional alarm information Nortel Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard August 2008 Copyright 2008 Nortel Networks Fault and performance management fundamentals The following options are available when an alarm is generated to the alarm set e Time indicates the date and time when the alarm occurred e Clear use this soft key to remove the alarm from the alarm set Clearing an alarm from the alarm set does not change the status of alarms on the BCM450 Element Manager or reset the LEDs on the front pane of the unit When an alarm is dislayed on the alarm set it remains visible until you clear the alarm using a softkey on the alarm set More recent alarms will not be displayed until the current alarm is cleared on the alarm set The following figure shows an example of an alarm on the alarm set When an alarm condition occurs on the system the Status LED on the f
79. eway seri Contact your local support Yes Yes Yes way ous system error group 51903 critical VolP Gate VolP Gateway ex Contact your local support Yes Yes Yes way ception error group 51904 critical VolP Gate VolP Gateway ex Contact your local support Yes Yes Yes way ception error group 52000 critical Media Path MPS unable to allo Reboot system and if prob Yes Yes Yes Server cate memory MPS lem persists contact your service aborted local support group 52001 critical Media Path MPS unable to ini Contact your local support Yes Yes Yes Server tialize MPSMI MPS group service aborted 52002 critical Media Path MPS unable to con Contact your local support Yes Yes Yes Server nect to MSM MPS group service aborted 52003 critical Media Path MPS unable to open Contact your local support Yes Yes Yes Server FUMP channels group MPS service abort ed 52004 critical Media Path MPS FUMP chan Contact your local support Yes Yes Yes Server nel not ready MPS group service aborted Copyright 2008 Nortel Networks Nortel Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard August 2008 List of alarms 52005 critical Media Path MPS reset by net Contact your local support Yes Yes Yes Server work manager group 52006 critical Media Path MPS received con Contact your lo
80. for this metric is O to 100 There is no default value for unacceptable thresholds Polling interval s The interval at which the metrics are polled The value for this field is XXXXX The default value is XXXXX The term desktop indicates IP sets that are desktop models The term soft client indicates IP sets that are software applications such as the 2050 and the 2050MVC Because desktop IP sets can provide better voice quality than software based IP sets you can specify different threshold levels for each type of IP set Use this procedure to view PVQM metrics Click the tab In the Navigation tree click Click a column heading to sort the metrics by a particular value Nortel Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard August 2008 Copyright 2008 Nortel Networks Telephony metrics monitoring Number of connections Displays the total number of connections by IP sets on the system since the last reset This count includes non interactive features such as dial tones call progress tones and music on hold Last rest Displays the time of the last reset Most recent date and time Displays the time of the most recent threshold violation Most recent DN Displays the DN of the most recent threshold violation Count desktop Displays the number of times a desktop client violated a threshold Count Displays the number of t
81. form Status No Action Required Re Yes No No tion tus Monitor Monitor Memory covery alarm for corre recovered sponding alarm 11202 11005 Informa Platform Sta Platform Status No Action Required Re Yes No No tion tus Monitor Monitor CPU load covery alarm for corre recovered sponding alarm 11208 Nortel Business Communications Manager 450 1 0 Fault and Performance Management Copyright 2008 Nortel Networks NN40160 701 01 01 Standard August 2008 List of alarms Nortel Business Communications Manager 450 1 0 11006 Informa Platform Sta Platform Status No Action Required Re Yes No No tion tus Monitor Monitor LAN re covery alarm for corre covered sponding alarm 11204 11011 Informa Platform Sta Platform Status No Action Required Re Yes No No tion tus Monitor Monitor Local covery alarm for corre Temperature recov sponding alarms 11209 ered and 11405 11012 Informa Platform Sta Platform Status No Action Required Re Yes No No tion tus Monitor Monitor Remote covery alarm for corre Temperature recov sponding alarms 11210 ered and 11406 11014 Informa Platform Sta Platform Status No Action Required Re Yes No No tion tus Monitor Monitor Fan recov covery alarm for corre ered sponding alarms 11212 and 11408 11015 Informa Platform Sta Platform Status No Action Required Re Yes No No tion tus Monitor Monitor
82. gD lt gt gL lt gt eSD lt gt aNL lt l gt aSP lt gt rTT lt gt No Action Required Yes Yes No Nortel Business Communications Manager 450 1 0 Copyright 2008 Nortel Networks Fault and Performance Management NN40160 701 01 01 Standard August 2008 List of alarms 50511 warning Unistim Ter minal Proxy Server Listening R Factor Violation Warning lt gt near DN lt gt source IP lt gt source port lt gt destination IP lt gt destination port lt gt cT lt gt eT lt gt nLR lt gt dR lt gt bD lt gt bL lt gt gD lt gt gL lt gt eSD lt gt aNL lt I gt aSP lt gt rTT lt gt No Action Required Yes Yes No 51010 warning VoIP Gate way VoIP Gateway con figuration parame ters not found Restore a known good backup into the system If the problem persists con tact your local support group Yes No No 51014 informa tion VoIP Gate way VoIP Gateway suc ceeded to ping gatekeeper ad dress No Action Required Yes No No Nortel Business Communications Manager 450 1 0 Fault and Performance Management Copyright 2008 Nortel Networks NN40160 701 01 01 Standard August 2008 List of alarms 51015 warning VolP Gate VoIP Gateway Check that the gatekeeper Yes No No
83. hat you want to view Click to start the network test without having to remove the module Select a loopback type from the list Click when done the test of the network The Performance History tab displays the performance information over 15 minute intervals collected in the past 24 hours The performance information collected includes the number of errored seconds severely errored seconds and unavailable seconds over each 15 minute interval Nortel Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard August 2008 Copyright 2008 Nortel Networks Telephony metrics monitoring Select Click the tab to view metrics information The D channel tab displays trunk module metrics for the D channel e You must have a BRI trunk module configured on the BCM450 system Select Select the BRI module Click the tab to view metrics information If you need to isolate a problem you can turn off individual port channels rather than the entire module Select The Trunk Modules window displays the MBM location type state and Loopback test Click the heading of the bus you want to view Click the tab in the lower menu marked B channels Click the B channel you want to enable or disable B1 or B2 Select or Nortel Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard August 2008
84. here 0 00 is the worst score Poor and 5 00 is best score Excellent Displays the current MOS value calculated when using a G 729 codec to transmit VoIP packets to this Remote Gateway The MOS can be a value from 0 00 to 5 00 where 0 00 is the worst score Poor and 5 00 is best score Excellent Displays the current MOS value calculated when using a G 729A codec to transmit VoIP packets to this remote Gateway The MOS can be a value from 0 00 to 5 00 where 0 00 is the worst score Poor and 5 00 is best score Excellent The BCM450 can support an Uninterruptible Power Supply UPS device to ensure continuous operation during power interruption and failure conditions The UPS feature provides power source monitoring and battery backup so that critical system functionality required to maintain and provide warning time to either correct the problem or to activate a contingency plan for impacted services is possible UPS is described in NN40160 301 and NN40160 300 The UPS connects and communicates with the BCM450 through USB Enable the UPS feature by plugging the UPS USB cable into the BCM450 USB connector before you power up the BCM450 The UPS must be present during the boot up process for the BCM450 to function Nortel Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard August 2008 Copyright 2008 Nortel Networks System metrics monitoring The UPS Statu
85. ht 2008 Nortel Networks List of alarms 50197 major Unistim Ter Application Run Contact your local support Yes Yes Yes minal Proxy caught unspecified group Server exception FORC ING EMERGENCY SHUTDOWN 50198 major Unistim Ter Application Run Contact your local support Yes Yes Yes minal Proxy caught exception group Server lt lt exceptionType lt lt FORCING EMERGENCY SHUTDOWN 50300 informa Unistim Ter Running the DE No Action Required Yes No No tion minal Proxy BUG version of Server UTPS version lt lt UtpsVersion 50301 informa Unistim Ter Running the RE No Action Required No No No tion minal Proxy LEASE version of Server UTPS version lt lt UtpsVersion 50302 informa Unistim Ter BCM running in No Action Required Yes No No tion minal Proxy SRG BCM mode Server 50303 informa Unistim Ter Terminal lt lt dn lt lt No Action Required Yes No No tion minal Proxy lis being deregis Server tered from OAM Nortel Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard August 2008 Copyright 2008 Nortel Networks List of alarms 50304 informa Unistim Ter The IP Terminal at No Action Required Yes No No tion minal Proxy lt lt IpAddress lt lt is Server NOT configured to connect to the BCM s published IP address pl
86. ick the task In the table select an alarm In the column select or clear the check box to enable or disable SNMP traps for the selected alarm If you select the check box for a selected alarm an SNMP trap will be generated if that particular alarm condition occurs Nortel Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard August 2008 Copyright 2008 Nortel Networks Using the BCM450 fault management system Use the following procedure to enable or disable alarms Click the tab Open the folder and then click the task The pane opens In the table select an alarm In the Enable GUI View column select or clear the check box to enable or disable a view of the selected alarm in the Alarms Panel If you clear the check box for a selected alarm the alarm will not be displayed in the Alarms table if that particular alarm condition occurs in the system Use the following procedure to monitor settings for the alarm set Click the tab Open the folder and then click the task The pane opens In the table select an alarm The column indicates whether the alarm will display on the alarm set Nortel Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard August 2008 Copyright 2008 Nortel Networks Using the BCM450 fault management system Use the following procedure to test
87. imes a soft client violated a threshold softclient MTBV desktop Displays the mean time between threshold violations of a particular metric for desktop clients measured in seconds MTBV soft client Displays the mean time between threshold violations of a particular metric for soft clients measured in seconds Reset metrics Click this button to clear out the metrics table The Last reset time displays the current date and time This section contains information on the following topics e Enabling Activity Reporter Basic page 44 e Disabling Activity Reporter Basic page 45 Activity Reporter Basic allows you to monitor the performance of the BCM You can use the Activity Reporter Basic to generate the following reports e telephone call activity e custom call routing activity e voice mail receive statistics e hunt group performance When you enable Activity Reporter Basic the BCM automatically generates reports and updates them each night The reports reflect the performance of the BCM during the past four days The panel displays the date and time of the most recent report Nortel Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard August 2008 Copyright 2008 Nortel Networks Telephony metrics monitoring Select In the Activity Reporter Basic panel select the checkbox to activate Activity Reporter Basic From the reports drop dow
88. ing Service Man ager Service Manager Media Services Manager Msm has been stopped either due to user action or because Service Manager has stopped this service due to a dependen cy on another ser vice that has been stopped This will affect all telephony operations on the system No Action Required Yes No No Nortel Business Communications Manager 450 1 0 Copyright 2008 Nortel Networks Fault and Performance Management NN40160 701 01 01 Standard August 2008 List of alarms 10214 Warning Service Man ager Service Manager Media Path Server mps has been stopped either due to user action or be cause Service Man ager has stopped this service due toa dependency on an other service that has been stopped This will affect all IP Telephony No Action Required Yes No No 10215 Warning Service Man ager Nortel Business Communications Manager 450 1 0 Copyright 2008 Nortel Networks Service Manager Media Gateway Server mgs has been stopped either due to user action or because Service Manager has stopped this service due to a dependen cy on another ser vice that has been stopped This will affect all IP Tele phony No Action Required Fault and Performance Management NN40160 701 01 01 Standard August 2008 Yes No No List of alarms 10216
89. itoring aSP average signal level dBm Measured received signal level during talk spurts TT local round trip time 1 65536 of a second Average round trip time on the average gall Click the tab In the Navigation tree click In the table select the metric you want to configure In the column double click the value and type the threshold value you want to set In the column double click the value and type the threshold value you want to set In the column double click the value and type the threshold value you want to set In the column double click the value and type the threshold value you want to set In the field type the interval at which you want the metrics to be polled Nortel Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard August 2008 Copyright 2008 Nortel Networks Telephony metrics monitoring Metric Warning desktop Contains the following PVQM metrics you can monitot Packet Loss Rate The fraction of RTP data packets from the source lost since the beginning of the call expressed as a percentage Inter arrival Jitter The inter arrival time of incoming RTP packets as defined in RFC 1889 Expressed in milliseconds RTCP Round Trip Delay The round trip time of incoming RTP packets as defined in RFC 1889 Measured in milliseconds Listening R Factor A scale from 0 lowest quality to 100
90. k is sues If long term alarms occur get your network pro vider to check the circuit during problem conditions 331 minor Core Tele Core Telephony Check your cabling from Yes No No phony Alarm Indication any DTM modules to the short term alarm external network and run threshold has been loopback tests on the cir exceeded on the cuit to check for network is DTM The module is sues If long term alarms in a no new calls occur get your network pro state vider to check the circuit during problem conditions 332 minor Core Tele Core Telephony Check your cabling from Yes No No phony Remote Alarm Indi any DTM modules to the Copyright 2008 Nortel Networks Nortel Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard August 2008 List of alarms short term alarm threshold has been exceeded on the DTM The module is in a no new calls state external network and run loopback tests on the cir cuit to check for network is sues If long term alarms occur get your network pro vider to check the circuit during problem conditions 333 minor Core Tele Core Telephony Check your cabling from Yes No No phony Loss of Frame any DTM modules to the short term alarm external network and run threshold has been loopback tests on the cir exceeded on the cuit to check for network is DTM The module is sues
91. l Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard August 2008 Copyright 2008 Nortel Networks Telephony metrics monitoring The system accumulates three performance parameters e errored seconds ES e severely errored seconds SES e unavailable seconds UAS These parameters are defined according to TIA 547A Errored seconds are enhanced to include control slip CS events Only near end performance data is recorded The internal CSU continuously monitors the received signal and detects four types of transmission defects e any active carrier failure alarms CFA such as loss of signal LOS out of frame OOF alarm indication signal AIS and remote alarm indication RAI e the number of bipolar violations that occurred in the last minute e any defects that occurred in the last minute such as loss of signal LOS out of frame OOF and alarm indication signal AIS e the number of milliseconds of short term alarms in the last minute such as loss of signal LOS out of frame OOF alarm indication signal AIS and remote alarm indication RAI A short term alarm is declared when the detected defects persist for tens of milliseconds A carrier failure alarm CFA is a duration of carrier system outage The criteria for declaring and clearing the alarms is selectable to meet those in TIA 547A or TR64211 You can also view Carrier Failure Alarms as Core T
92. larm conditions include e aT1 circuit on the system is down e an administrator stopped a service that runs on the BCM450 You can receive alarm information through any of the following means e the Alarms Panel in the BCM450 Element Manager e the Alarm Banner in the BCM450 Element Manager e core telephony alarms on the alarm set e Simple Network Management Protocol SNMP traps for remote management of faults Nortel Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard August 2008 Copyright 2008 Nortel Networks Fault and performance management fundamentals You can manage alarms and alarm information by e configuring alarm settings for example filter alarms so that only the desired subset of alarms display in the BCM450 Element Manager Alarms Panel are sent as SNMP traps e administering alarms for example acknowledge selected alarms and clear the alarm log Software components that run on the BCM450 system generate alarms related to BCM450 services and applications Each component includes a range of alarm IDs so each BCM450 alarm retains a unique alarm ID The system logs all alarms that appear in the BCM450 Element Manager Alarms Panel in the alarms systemlog file This file is capped at 1 MB in size when the file reaches this size the system creates a new alarms systemlog file The BCM450 keeps the current file as well as three previous files A new file sta
93. lay group Server er Aborting with error lt lt errorCode 50062 critical Unistim Ter An unidentified fatal Contact your local support Yes Yes Yes minal Proxy error occurred in group Server side EPF layer ter minating 50064 critical Unistim Ter The Media Path Contact your local support Yes Yes Yes minal Proxy Management sub group Server system unexpect edly became offline terminating 50065 critical Unistim Ter UTPS failed to ini Contact your local support Yes Yes Yes minal Proxy tialize the EPF layer group Server terminating with MPSMI return code of lt lt errorCode 50101 major Unistim Ter UTPS is unable to Contact your local support Yes Yes Yes minal Proxy initialize the NNU group Server security interface lt lt errorCode 50102 major Unistim Ter ERROR Applica Contact your local support Yes Yes Yes minal Proxy tion Run returned group Server lt lt errorCode 50103 major Unistim Ter Unable to update Contact your local support Yes Yes Yes minal Proxy the feature table in group Server the PDR error lt lt ret lt lt List of alarms 50104 major Unistim Ter tPerDNConfigura Contact your local support Yes Yes Yes minal Proxy tion ListenerDn group Server Changed could not find entry for DN lt lt oldDn 50105 major Unistim Ter Attempting to save Contact your local support Yes Yes Yes minal
94. le for this alarm Acknowledging the alarm does not clear the alarm it indicates only that you have noted it Nortel Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard August 2008 Copyright 2008 Nortel Networks Using the BCM450 fault management system Use the following procedure to clear the alarm log Click the tab Open the folder and then click the task The pane opens On the pane click the button The table is cleared You will be able to see all new alarms only after the next alarm polling interval Use the alarm banner to view current alarm counts and recent alarm activity on the BCM450 system Use the following step to include or omit acknowledged alarms in the Alarm Banner Select or clear the check box in the Alarm Banner Nortel Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard August 2008 Copyright 2008 Nortel Networks Using the BCM450 fault management system Use the alarm set to monitor alarm activity without having a BCM450 Element Manager and a personal computer Use the following steps to configure the alarm set Click the tab Open the folder Open the folder and then click the task The page opens In the area enter the DN of the telephone set that you want to use for the alarm set in the field Use the following
95. lephony Rebootsystem and contact Yes No No phony Unable to process your local support group calls 31 critical Core Tele Core Telephony Power down the system Yes Yes Yes phony Media Bay Module and check the DTM hard firmware download ware and the expansion failed chassis connections If problem persists replace the DTM or expansion chassis hardware Nortel Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard August 2008 Copyright 2008 Nortel Networks List of alarms 32 critical Core Tele Core Telephony Configure the DTM module Yes Yes Yes phony BRI module is pri as primary clock in your mary clock instead system BRI clock specifi of DTM module cations are not acceptable for DTM connections to the public network 33 critical Core Tele Core Telephony Check configuration Yes Yes Yes phony Cold restart has oc change logs to see if this curred causing loss was user initiated If not of telephony data contact your local support group 34 warning Core Tele Core Telephony No Action Required Yes No No phony Media Bay Module firmware download started Copyright 2008 Nortel Networks Nortel Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard August 2008 List of alarms 35 critical Core Tele Co
96. m 10105 or 10305 If way feps has service doesn t restart then stopped unexpect reboot system and contact edly Service Man your local support group ager is attempting to restart the service 10006 critical Service Man Service Manager Check for corresponding Yes Yes Yes ager Quality of Service alarm 10106 or 10306 If Monitor qmond service doesn t restart then has stopped unex reboot system and contact pectedly Service your local support group Manager is attempt ing to restart the service Nortel Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard August 2008 Copyright 2008 Nortel Networks List of alarms Interface Service ctiserver has stopped unexpect edly This will affect CallPilot System Set Based Admin and the modem Service Manager is attempting to restart the service service doesn t restart then reboot system and contact your local support group 10007 critical Service Man Service Manager Check for corresponding Yes Yes Yes ager Call Detail Record alarm 10107 or 10307 If ing Service service doesn t restart then CDRService has reboot system and contact stopped unexpect your local support group edly Service Man ageris attempting to restart the service 10008 critical Service Man Service Manager Check for corresponding Yes Yes Yes ager Voice Application alarm 10108 or 103
97. mapping of each severity level against the Alarms Panel alarms set LEDs and SNMP Nortel Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard August 2008 Copyright 2008 Nortel Networks Alarm Severity reference Critical Yes Yes Yes Yes Major Yes Yes Yes Yes Minor Yes No No No Warning Yes No No No Information Yes No No No Use the following table to view alarm graph colours in Element Manager Green There are no alarms of this severity or there are alarms of this severity but the count has decreased since the last polling interval Yellow There are alarms of this severity but they are older than at least 1 polling interval Red A new alarm has occurred since the last polling interval Nortel Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard August 2008 Copyright 2008 Nortel Networks You can use the Element Manager to view detailed information about the performance of the BCM450 and about the performance of system resources This chapter provides procedures for monitoring quality of service QoS and other system metrics Using the Element Manager you can monitor overall system performance and other performance related information You monitor system metrics using the following tools e UPS Status e NTP Metrics This section contains information on the following topics
98. ment NN40160 701 01 01 Standard August 2008 Copyright 2008 Nortel Networks List of alarms 12017 warning Backup and Backup and Re Use a different backup file Yes No No Restore store File integrity error Contents al tered since cre ation 12018 major Backup and Backup and Re Attempt another backup Yes Yes Yes Restore store Internal er and if problem perists con ror Database could tact your local support not be backed up group 12019 warning Backup and Backup and Re No Action Required Yes No No Restore store Backup file partially incompati ble 12020 warning Backup and Backup and Re No Action Required Yes No No Restore store Backup file partially incompati ble 12021 major Backup and Backup and Re Attempt another backup Yes Yes Yes Restore store Internal er and if problem perists con ror Could not tact your local support shadow data group 12022 major Backup and Backup and Re Use a different backup file Yes Yes Yes Restore store File is not and if problem persists con recognizable The tact your local support signature is the group wrong length Nortel Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard August 2008 Copyright 2008 Nortel Networks List of alarms 12023 major Backup and Backup and Re Use a different backup file Yes Yes Yes Restore store
99. n Yes Yes Yes known license file ter keycodes again status 31019 warning Keycodes Keycodes failed to Ensure component is run Yes No No find component ning properly and if prob lt component han lem perists contact your dle gt local support group 31045 critical Keycodes Keycodes failed to Restore licensing file or en Yes Yes Yes open file ter keycodes again 81052 critical Keycodes Keycodes failed to Restore licensing file or en Yes Yes Yes open license file ter keycodes again Nortel Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard August 2008 Copyright 2008 Nortel Networks List of alarms 31055 critical Keycodes Keycodes failed to read system id Reboot the system and if problem persists contact your local support group Yes Yes Yes 31056 critical Keycodes Keycodes cannot find system id tag Restore licensing file or en ter keycodes again Yes Yes Yes 31057 critical Keycodes Keycodes failed to read sequence number Restore licensing file or en ter keycodes again Yes Yes Yes 31058 critical Keycodes Keycodes cannot find sequence tag Restore licensing file or en ter keycodes again Yes Yes Yes 31059 critical Keycodes Keycodes failed to read key type Restore licensing file or en ter keycodes again
100. n not recognizable tact your local support group 12037 minor Backup and Backup and Re Attempt another backup or Yes No No Restore store Internal er restore and if problem ror perists contact your local support group 12038 minor Backup and Backup and Re Attempt another backup or Yes No No Restore store A backup file restore and if problem does not exist perists contact your local support group 12041 minor Backup and Backup and Re Attempt another backup or Yes No No Restore store Internal er restore and if problem ror perists contact your local support group 12059 major Backup and Backup and Re Restart the system and at Yes Yes Yes Restore store The Voice tempt another restore If Application Inter problem persists contact face Service ctiser your local support group ver service could not be restarted af ter a restore Nortel Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard August 2008 Copyright 2008 Nortel Networks List of alarms Nortel Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard August 2008 Copyright 2008 Nortel Networks 12202 Informa Backup and Backup and Re No Action Required Yes No No tion Restore store Onbox Back up Log collection has completed 12203 Informa Backup and Backup and Re No Action
101. n menu select a time to generate daily Enable daily data collection Collection Time Most recent data collection Select or deselect the check box to enable Activity Reporter Basic Set the time at which the daily reports are generated The default time is set at 12 30 am Displays a timestamp of the time at which data was last collected When you disable Activity Reporter Basic the BCM does not generate performance reports Select In the Activity Reporter Basic panel deselect the checkbox to deactivate Activity Reporter Basic Nortel Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard August 2008 Copyright 2008 Nortel Networks Telephony metrics monitoring Enable daily data collection Deselect the check box to disable Activity Reporter Basic This section contains information on the following topics Viewing the trunk module status page 46 Viewing performance history information page 46 Viewing D channel information page 47 Disabling or enabling a B channel setting page 47 Provisioning a PRI B channel page 48 View the trunk module status to isolate malfunctioning parts of your BCM450 system In addition you can use the trunk module selection to disable and enable modules and devices Select The window displays the locations for the modules connected to the system Select the module t
102. n on the following topics e Accessing Hunt Group metrics page 56 e Resetting the Hunt Group metrics page 58 Hunt groups provide a service where incoming calls ring on a targeted group of telephones called a Hunt group When you designate a Hunt group you define the group as a unique Directory Number DN This DN receives and distributes calls to the telephones assigned to the group You can include Hunt Group hourly metrics files with the CDR data files when the are transferred to the central server For more information on configuring this option refer to the NN40020 605 Access the Hunt Group metrics to evaluate total call processing by hunt group member Nortel Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard August 2008 Copyright 2008 Nortel Networks Telephony metrics monitoring Click the tab In the Navigation tree click In the table select the Hunt Group for which you want to see metrics Hunt Group Name of the hunt group Name Name entered on the DN record Total calls Total number of calls Answered Total Total number of answered calls Answered Avg Average number of answered calls Answered Avg time s Average answer time Abandoned Total Total number of abandoned calls Abandoned Avg Average number of abandoned calls Busy Total Total number of busy calls Busy Avg Average number of busy calls Overflow T
103. n the system Gateway Local Mode Main Office Parameters Not Provisioned 57250 minor Survivable Survivable Remote Check your configuration in Yes No No Remote Gateway DN XXX the main office Gateway Invalid ID 1 No endpoint in Gate keeper database Copyright 2008 Nortel Networks Nortel Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard August 2008 List of alarms 57251 minor Survivable Survivable Remote Check your configuration in Yes No No Remote Gateway DN XXX the main office Gateway Invalid ID 2 ID unknown within the Call Server 57252 minor Survivable Survivable Remote Check your configuration in Yes No No Remote Gateway DN XXX the main office Gateway Invalid ID 3 End point in Gatekeeper database is Origi nating Call Server 57253 major Survivable Survivable Remote Check your local configura Yes Yes Yes Remote Gateway DN XXX tion network connectivity Gateway Local Mode Net and ensure the main office Connect Server Un is on line reachable 57500 major Survivable Survivable Remote Check your local configura Yes Yes Yes Remote Gateway DN XXX tion network connectivity Gateway Local Mode Main and ensure the main office Office TPS Un is on line reachable 57501 major Survivable Survivable Remote Check your firmware on the Yes Yes Yes Remote Ga
104. ndex inthe group state machine 41004 warning CTE CTE Error replying Check your licensing infor Yes No No to licensing pro mation cess 41005 minor CTE CTE Error getting Check your licensing infor Yes No No feature from list in li mation censing process 41006 warning CTE CTE Error pro Check your licensing infor Yes No No cessing Data Status mation in licesning pro cess Nortel Business Communications Manager 450 1 0 Fault and Performance Management Copyright 2008 Nortel Networks NN40160 701 01 01 Standard August 2008 List of alarms 42200 warning Call Detail CDR Transferminor Check your configuration Yes No No Recording error parameters Transfer 42500 critical Call Detail CDR Transfer ini Contact your local support Yes Yes Yes Recording tialization error group Transfer 42501 critical Call Detail CDR Transfer pro Check your configuration Yes Yes Yes Recording cessing error parameters and if problem Transfer persists contact your local support group 42502 critical Call Detail CDR Transfer work Check your configuration Yes Yes Yes Recording ing error parameters and if problem Transfer persists contact your local support group 43002 warning Voice CTI Voice CTI no voice Contact your local support Yes No No channels allocated group 43003 critical Voice CTI Voice CTI unable to Contact your local support Yes
105. ny man agement done to running services or startup of non run ning services Reboot system and contact your local support group Yes Yes Yes 10117 Critical Service Man ager Service Manager Keycode Service cfsserver has stopped unexpect edly and could not be restarted by ser vice manager This will affect the ability to enter any new keycodes Reboot system and contact your local support group Yes Yes Yes Nortel Business Communications Manager 450 1 0 Fault and Performance Management Copyright 2008 Nortel Networks NN40160 701 01 01 Standard August 2008 List of alarms 10119 10118 critical Critical Service Man ager Service Man ager Service Manager Time Service tm wservice has stopped unexpect edly and could not be restarted by ser vice manager This will affect the syn chronization of time in the system Service Manager Platform Status Monitor psm has stopped unexpect edly and could not be restarted by ser vice manager This will affect the moni toring of system hardware and driv ers Reboot system and contact your local support group Reboot system and contact your local support group Yes Yes Yes Yes Yes Yes Nortel Business Communications Manager 450 1 0 Fault and Performance Management Copyright 2008 Nortel Networks NN40160
106. ocal support Yes No No Provider er shutting down group due to fatal error 57002 warning Survivable Survivable Remote No Action Required Yes No No Remote Gateway DN XXX Gateway Test Local Mode 57003 warning Survivable Survivable Remote Check your firmware on the Yes No No Remote Gateway DN XXX system to ensure it s the Gateway Local Mode Firm same revision as the main ware is out of sync office with Main Office Call Server 57004 warning Survivable Survivable Remote No Action Required Yes No No Remote Gateway DN XXX Gateway Local Mode Set Firmware Upgrade in Progress Nortel Business Communications Manager 450 1 0 Fault and Performance Management Copyright 2008 Nortel Networks NN40160 701 01 01 Standard August 2008 List of alarms 57005 warning Survivable Survivable Remote No Action Required Yes No No Remote Gateway DN XXX Gateway Normal Mode Set Redirected to Main Office 57006 warning Survivable Survivable Remote No Action Required Yes No No Remote Gateway DN XXX Gateway Local Mode Redi rection Pending Set on call 57007 warning Survivable Survivable Remote No Action Required Yes No No Remote Gateway DN XXX Gateway Local Mode Firm ware Upgrade Pending Set on call 57008 warning Survivable Survivable Remote Check your local configura Yes No No Remote Gateway DN XXX tion i
107. ode Shutdown in progress Nortel Business Communications Manager 450 1 0 Copyright 2008 Nortel Networks Fault and Performance Management NN40160 701 01 01 Standard August 2008 System LEDs reference Off Solid red Solid red Flashing red Solid yellow Off Flashing yellow Flashing green Solid green Solid green Solid yellow Flashing yellow Solid red Solid red Solid red Off Flashing yellow Flashing green Solid green Solid red Shutdown completed Overheating detected thermal shutdown completed Power spike or rail power fluctuation detected Rail power fluctuation power monitor shutdown completed Power spike shutdown completed No power system is shut down Start up profile executing Start up profile completed USB device can be removed Start up profile successfully applied Start up profile failure Nortel Business Communications Manager 450 1 0 Copyright 2008 Nortel Networks Fault and Performance Management NN40160 701 01 01 Standard August 2008 This section contains a list of alarms generated by the BCM450 system The table below includes information about the default handling of each alarm with respect to the Alarms table LEDs and SNMP traps You can customize whether each alarm appears in the Alarms table or is sent as an SNMP trap in accordance with your business requirements 18 minor Core Tele Core Te
108. oesn t restart then reboot system and contact your local support group Yes Yes Yes 10011 Critical Service Man ager Service Manager Computer Telepho ny Service Cte has stopped unexpect edly This will affect LAN CTE and the Line Monitor in BCM Monitor Service Manager is attempt ing to restart the service Check for corresponding alarm 10111 or 10311 If service doesn t restart then reboot system and contact your local support group Yes Yes Yes Nortel Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard August 2008 Copyright 2008 Nortel Networks List of alarms Manager Msm has stopped unexpect edly This will affect all telephony opera tions on the system Service Manager is attempting to restart the service service doesn t restart then reboot system and contact your local support group 10012 critical Service Man Service Manager Check for corresponding Yes Yes Yes ager Line Monitor Ser alarm 10112 or 10312 If vice Ims has service doesn t restart then stopped unexpect reboot system and contact edly This will affect your local support group the Line Service Manager Monitor in BCM Monitor Service Manager is attempting to restart the service 10013jcritical Service Man Service Manager Check for corresponding Yes Yes Yes ager Media Servic
109. of alarms 50124 major Unistim Ter HotDesking session Contact your local support Yes Yes Yes minal Proxy termination be group Server tween lt lt Dn1 lt lt and lt lt Dn1 lt lt failed cannot find standby Hot Desk ing session 50125 major Unistim Ter Lost Connection to Contact your local support Yes Yes Yes minal Proxy SRG group Server 50192 major Unistim Ter AppFwCriticalSec Contact your local support Yes Yes Yes minal Proxy tion init osCre group Server ateEvent rc lt lt errorCode 50193 major Unistim Ter AppFwCriticalSec Contact your local support Yes Yes Yes minal Proxy tion init osCre group Server ateEvent rc lt lt errorCode 50194 major Unistim Ter AppFwCriticalSec Contact your local support Yes Yes Yes minal Proxy tion MessageTo group Server Self osReceiveError lt lt errorCode 50195 major Unistim Ter AppFwCriticalSec Contact your local support Yes Yes Yes minal Proxy tion Acquire osRe group Server ceiveError lt lt errorCode 50196 major Unistim Ter In Application Ini Contact your local support Yes Yes Yes minal Proxy _ tializationComplete group Server but NnuServicelni tialized returned lt lt errorCode lt lt AP PLICATION WILL BE SHUT DOWN Nortel Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard August 2008 Copyrig
110. on port lt gt CT lt gt eT lt gt nLR lt gt dR lt gt bD lt gt bL lt gt gD lt gt gL lt gt eSD lt gt aNL lt l gt aSP lt gt ITT lt gt No Action Required Yes Yes No Nortel Business Communications Manager 450 1 0 Copyright 2008 Nortel Networks Fault and Performance Management NN40160 701 01 01 Standard August 2008 List of alarms 50503 minor Unistim Ter minal Proxy Server Packet Loss Viola tion Unacceptable lt gt near DN lt gt source IP lt gt source port lt gt destination IP lt gt destination port lt gt cT lt gt eT lt gt nLR lt gt dR lt gt bD lt gt bL lt gt gD lt gt gL lt gt eSD lt gt aNL lt I gt aSP lt gt rTT lt gt No Action Required Yes Yes No 50504 informa tion Unistim Ter minal Proxy Server Inter Arrival Jitter Vi olation Cleared lt gt near DN lt gt source IP lt gt source port lt gt destination IP lt gt destination port lt gt CT lt gt eT lt gt nLR lt gt dR lt gt bD lt gt bL lt gt gD lt gt gL lt gt eSD lt gt aNL lt l gt aSP lt gt ITT lt gt No Action Required Yes Yes No Nortel Business Communications Manager 450 1 0 Copyright 2008 Nortel Networks Fault and Performance Management NN40160 701 01 01 Standard
111. ortel Business Communications Manager 450 1 0 Fault and Performance Management Copyright 2008 Nortel Networks NN40160 701 01 01 Standard August 2008 List of alarms 10113 10114 critical Critical Service Man ager Service Man ager Service Manager Media Services Manager Msm has stopped unexpect edly and could not be restarted by ser vice manager This will affect all tele phony operations on the system Service Manager Media Path Server mps has stopped unexpectedly and could not be restart ed by service man ager This will affect all IP Telephony Reboot system and contact your local support group Reboot system and contact your local support group Yes Yes Yes Yes Yes Yes 10115 Critical Service Man ager Service Manager Media Gateway Server mgs has stopped unexpect edly and could not be restarted by ser vice manager This will affect all IP Te lephony Reboot system and contact your local support group Yes Yes Yes Nortel Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard August 2008 Copyright 2008 Nortel Networks List of alarms 10116 Critical Service Man ager Service Manager Persistent Data Re pository Pdrd has stopped unexpect edly and could not be restarted by ser vice manager This will affect a
112. otal Total number of overflow calls Overflow Avg Average number of overflow calls Time in Queue Time in queue Last Reset time Time and date format depends on the country profile of the system Nortel Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard August 2008 Copyright 2008 Nortel Networks Telephony metrics monitoring Use this procedure to reset the Hunt Group metrics Click the tab In the Navigation tree click Inthe table select the Hunt Group for which you want to reset the metrics Click the button This section contains information on the following topics e Accessing PSTN Fallback metrics page 58 e Resetting PSTN Fallback metrics page 59 When trunks are out of service traffic can be switched to PSTN fallback lines Use this procedure to view how many fallback attempts and fallback failures occur within a specific period using the PSTN Fallback Metrics panel Click the tab In the Navigation tree click Nortel Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard August 2008 Copyright 2008 Nortel Networks Telephony metrics monitoring Last reset time The date and time the metrics table was last reset Fallback requests The number of calls unable to route through the preferred trunk Fallback failures The number of calls unable to route
113. pendency on an other service that has been stopped No Action Required Yes No No Nortel Business Communications Manager 450 1 0 Copyright 2008 Nortel Networks Fault and Performance Management NN40160 701 01 01 Standard August 2008 List of alarms 10211 Warning Service Man ager Service Manager Computer Telepho ny Service Cte has been stopped either due to user action or because Service Manager has stopped this service due to a dependen cy on another ser vice that has been stopped This will affect LAN CTE and the Line Monitor in BCM Monitor No Action Required Yes No No Nortel Business Communications Manager 450 1 0 Copyright 2008 Nortel Networks Fault and Performance Management NN40160 701 01 01 Standard August 2008 List of alarms 10212 Warning Service Man Service Manager No Action Required Yes No No ager Line Monitor Ser vice Ims has been stopped either due to user action or be cause Service Man ager has stopped this service due toa dependency on an other service that has been stopped This will affect the Line Monitor in BCM Monitor Nortel Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard August 2008 Copyright 2008 Nortel Networks List of alarms 10213 Warn
114. perists con ror Could not tact your local support restore the data group base 12030 minor Backup and Backup and Re Check your login creden Yes No No Restore store File could not tials to the SFTP server be transferred by sftp 12031 minor Backup and Backup and Re Check your login creden Yes No No Restore store File could not tials to the shared folder be transferred to the shared folder 12032 major Backup and Backup and Re Check the USB connection Yes Yes Yes Restore store Could not and space on the flash de use the USB device vice 12033 minor Backup and Backup and Re Check the USB connection Yes No No Restore store Could not de and flash device tach the USB device 12034 warning Backup and Backup and Re Use a different backup file Yes No No Restore store Backup file is and if problem persists con not recognizable tact your local support group 12035 warning Backup and Backup and Re Use a different backup file Yes No No Restore store Backup file is and if problem persists con not recognizable tact your local support group Nortel Business Communications Manager 450 1 0 Fault and Performance Management Copyright 2008 Nortel Networks NN40160 701 01 01 Standard August 2008 List of alarms 12036 warning Backup and Backup and Re Use a different backup file Yes No No Restore store Backup file is and if problem persists co
115. port group files 2302 critical Software Up Software Update Contact your local support Yes Yes Yes dates Software upgrade group failed to apply 2303 major Software Up Software Update Retry removal of software Yes Yes Yes dates Failed to remove update and if problem per software update sists contact your local sup port group 2304 major Software Up Software Update Retry software update and Yes Yes Yes dates Software update in if problem persists contact valid signature or your local support group corrupt file Retry file transfer 5001 critical Persistent Persistent Data Re Reboot system and contact Yes Yes Yes Data Reposi pository Could not your local support group tory start Persistent Data Repository No resources avail able This will cause many components to fail to start with the proper configu ration Nortel Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard August 2008 Copyright 2008 Nortel Networks List of alarms 5002 critical Persistent Persistent Data Re Restore a known good Yes Yes Yes Data Reposi pository Could not backup into the system If tory open Persistent the problem persists con Data Repository tact your local support Reverting to last group saved file Will mean configuration will not be current on the system 5003 critical Persistent Persi
116. pping Unlike the BCM 3 x where both transmit and receive values were reported the QoS Monitor collects only the transmit values Click the tab In the Navigation tree click To update the MOS table with the most current values select press or select the icon from the toolbar Name Displays the name of the Remote Gateway IP Address Displays the IP address of the Remote Gateway QoS Indicator Displays a text description of the current MOS value The MOS values can be Poor Fair Good or Excellent Nortel Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard August 2008 Copyright 2008 Nortel Networks System metrics monitoring G 711 G 723 5 3kbit s G 723 6 3kbit s G 729 G 729A Displays the current MOS value calculated when using a G 711 aLaw codec to transmit VoIP packets to this Remote Gateway The MOS can be a value from 0 00 to 5 00 where 0 00 is the worst score Poor and 5 00 is best score Excellent Displays the current MOS value calculated when using a G 723 5 3 kbit s codec to transmit VoIP packets to this Remote Gateway The MOS can be a value from 0 00 to 5 00 where 0 00 is the worst score Poor and 5 00 is best score Excellent Displays the current MOS value calculated when using a G 723 6 3 kbit s codec to transmit VoIP packets to this Remote Gateway The MOS can be a value from 0 00 to 5 00 w
117. r IP Music Service ToneSrvr has stopped unexpect edly and could not be restarted by ser vice manager This will affect the ability to use IP music Reboot system and contact your local support group Yes Yes Yes Nortel Business Communications Manager 450 1 0 Fault and Performance Management Copyright 2008 Nortel Networks NN40160 701 01 01 Standard August 2008 List of alarms 10201 Warning Service Man ager Service Manager Core Telephony has been stopped either due to user action or because Service Manager has stopped this service due to a de pendency on anoth er service that has been stopped No Action Required Yes No No 10202 Warning ager Service Man Service Manager CallPilot has been stopped either due to user action or be cause Service Man ager has stopped this service due toa dependency on an other service that has been stopped No Action Required Yes No No Nortel Business Communications Manager 450 1 0 Copyright 2008 Nortel Networks Fault and Performance Management NN40160 701 01 01 Standard August 2008 List of alarms 10203 Warning Service Man ager Service Manager IP Terminal Service UTPS has been stopped either due to user action or be cause Service Man ager has stopped this service due toa dependency on an other service
118. r Monitor Redun covery alarm for corre dant Power Supply sponding alarms 11228 Fan 2 recovered and 11308 11209 major Platform Sta Platform Status Reboot system and if prob Yes Yes Yes tus Monitor Monitor Failed to lem reoccurs contact your read Local Temper local support group ature 11210 major Platform Sta Platform Status Reboot system and if prob Yes Yes Yes tus Monitor Monitor Failed to lem reoccurs contact your read Remote Tem local support group perature 11212 major Platform Sta Platform Status Check Fan operation as fan Yes Yes Yes tus Monitor Monitor Fan Below jis apparently not working Tolerance correctly If alarm persists replace fan 11218 major Platform Sta Platform Status Check the router and if Yes Yes Yes tus Monitor Monitor Failed to needed replace it get Router status 11214 warning Platform Sta Platform Status Check the OAM Port physi Yes No No tus Monitor Monitor OAM Port cal LAN connection Link Down Nortel Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard August 2008 Copyright 2008 Nortel Networks List of alarms 11215 warning Platform Sta Platform Status Check the Customer LAN Yes No No tus Monitor Monitor Customer Port 1 physical LAN con LAN Port 1 Link nection Down 11216 warning Platform Sta Platform Status Check the Customer LAN Ye
119. r local support Yes Yes Yes minal Proxy lt lt dnToHighjack group Server lt lt from lt lt hijack erDn lt lt has failed Debug information lt lt sessionld lt lt lt lt errorCode lt lt Nortel Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard August 2008 Copyright 2008 Nortel Networks List of alarms 50121 major Unistim Ter minal Proxy Server Attempt to Hot Desk lt lt dnToHighjack lt lt from lt lt High jackerDn lt lt has failed because stand by Hot Desk ing service could be started Debug in formation lt lt ses sionld lt lt lt lt errorCode lt lt Contact your local support group Yes Yes Yes 50122 major Unistim Ter minal Proxy Server Hot Desking Ses sion initiated by lt lt highjackerDn lt lt has failed to start with internal error Contact your local support group Yes Yes Yes 50123 major Unistim Ter minal Proxy Server HotDesking session termination be tween lt lt Dn1 lt lt and lt lt Dn2 lt lt failed internal data structure out of synch Contact your local support group Yes Yes Yes Nortel Business Communications Manager 450 1 0 Fault and Performance Management Copyright 2008 Nortel Networks NN40160 701 01 01 Standard August 2008 List
120. ra covery alarm for corre ture Sensor 1 recov sponding alarms 11222 ered and 11302 11023 informa Platform Sta Platform Status No Action Required Re No No No tion tus Monitor Monitor Tempera covery alarm for corre ture Sensor 2 recov sponding alarms 11223 ered and 11303 11024 informa Platform Sta Platform Status No Action Required Re No No No tion tus Monitor Monitor Tempera covery alarm for corre ture Sensor 3 recov sponding alarms 11224 ered and 11304 11025 informa Platform Sta Platform Status No Action Required Re No No No tion tus Monitor Monitor Redun covery alarm for corre dant Power Supply sponding alarms 11225 Module 1 recov and 11305 ered 11026 informa Platform Sta Platform Status No Action Required Re No No No tion tus Monitor Monitor Redun covery alarm for corre dant Power Supply sponding alarms 11226 Module 2 recov and 11306 ered Nortel Business Communications Manager 450 1 0 Fault and Performance Management Copyright 2008 Nortel Networks NN40160 701 01 01 Standard August 2008 List of alarms 11027 informa Platform Sta Platform Status No Action Required Re No No No tion tus Monitor Monitor Redun covery alarm for corre dant Power Supply sponding alarms 11227 Fan 1 recovered and 11307 11028 informa Platform Sta Platform Status No Action Required Re No No No tion tus Monito
121. re Telephony Power down the system Yes Yes Yes phony Media Bay Module and check the expansion firmware download chassis connections failure Check for corresponding alarm 31 or 79 to determine which module is having is sues If problem persists replace corresponding hardware 36 critical Core Tele Core Telephony Power down the system Yes Yes Yes phony Media Bay Module and check the expansion firmware download chassis connections failure Check for corresponding alarm 31 or 79 to determine which module is having is sues lf problem persists replace corresponding hardware Nortel Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard August 2008 Copyright 2008 Nortel Networks List of alarms onds Error long term alarm thresh old has been ex ceeded on the DTM external network and run loopback tests on the cir cuit to check for network is sues Get your network provider to check the circuit during problem conditions 37 critical Core Tele Core Telephony Restartsystem and contact Yes Yes Yes phony Failure to download your local support group market profile pro tocol data from the Persistent Data Re pository 39 critical Core Tele Core Telephony Perform a restore witha Yes Yes Yes phony Persistent Data Re known good backup If pository corruption problem persis
122. right 2008 Nortel Networks NN40160 701 01 01 Standard August 2008 List of alarms wservice has stopped unexpect edly This will affect the synchronization of time in the sys tem Service Man ager is attempting to restart the service service doesn t restart then reboot system and contact your local support group 10017 critical Service Man Service Manager Check for corresponding Yes Yes Yes ager Keycode Service __jalarm 10117 or 10317 If cfsserver has service doesn t restart then stopped unexpect reboot system and contact edly This will affect your local support group the ability to enter any new keycodes Service Manager is attempting to restart the service 10018 critical Service Man Service Manager Check for corresponding Yes Yes Yes ager Time Service tm alarm 10118 or 10318 If Nortel Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard August 2008 Copyright 2008 Nortel Networks List of alarms 10019 critical Service Man ager 10020 critical Service Man ager Service Manager Platform Status Monitor psm has stopped unexpect edly This will affect the monitoring of system hardware and drivers Service Manager is attempt ing to restart the service Service Manager Web Server httpd has stopped unex pectedly This will affect the onbox web pages
123. rm external network and run threshold has been loopback tests on the cir exceeded on the cuit to check for network is DTM The module is sues If long term alarms in a no new calls occur get your network pro state vider to check the circuit during problem conditions 326 minor Core Tele Core Telephony Check your cabling from Yes No No phony Slip Underflow any DTM modules to the Copyright 2008 Nortel Networks Nortel Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard August 2008 List of alarms tion short term alarm threshold has been exceeded on the DTM The mod ule is in a no new calls state external network and run loopback tests on the cir cuit to check for network is sues If long term alarms occur get your network pro vider to check the circuit during problem conditions 327 minor CoreTele Core Telephony Check your cabling from Yes No No phony Slip Overflow any DTM modules to the short term alarm external network and run threshold has been loopback tests on the cir exceeded on the cuit to check for network is DTM The module is sues If long term alarms in a no new calls occur get your network pro state vider to check the circuit during problem conditions 328 minor Core Tele Core Telephony Check your cabling from Yes No No phony Line Code Viola any DTM modules to th
124. rma tion Service Man ager Service Manager Call Detail Record ing Service CDRService has been successfully restarted No Action Required Yes No No 10308 10309 Informa tion Informa tion Service Man ager Service Man ager Service Manager Voice Application Interface Service ctiserver has been successfully restart ed Service Manager Modem Call Control modemcc has been successfully restarted No Action Required No Action Required Yes Yes No No No No Nortel Business Communications Manager 450 1 0 Copyright 2008 Nortel Networks Fault and Performance Management NN40160 701 01 01 Standard August 2008 List of alarms 10310 Informa tion Service Man ager Service Manager System Set Based Admin Feature9 8 ssba has been successfully restart ed No Action Required Yes No No 10311 Informa tion Service Man ager Service Manager Computer Telepho ny Service Cte has been successfully restarted No Action Required Yes No No 10312 Informa tion Service Man ager Service Manager Line Monitor Ser vice Ims has been successfully restart ed No Action Required Yes No No 10313 10314 Informa tion Informa tion Service Man ager Service Man ager Service Manager Media Services Manager Msm has
125. rol Contact your local support Yes No No Control MCC Failed to group Transfer the call CTI Return Code ld 8013 Warning Modem Call Modem Call Control Reboot system and contact Yes No No Control MCC Cannot Mon your local support group itor Incoming Line CTI Return Code ld 8014 Warning Modem Call Modem Call Control Contact your local support Yes No No Control MCC Can only group Transfer to Modem DN Manually CTI Return Code ld 8015 Warning Modem Call Modem Call Control Contact your local support Yes No No Control MCC Cannot Stop group to Monitor the Line Number CTI Re turn Code ld Nortel Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard August 2008 Copyright 2008 Nortel Networks List of alarms 8016 Warning Modem Call Modem Call Control Contact your local support Yes No No Control MCC Cannot Un group load the Modem DSP Task CTI Re turn Code ld 8017 Warning Modem Call Modem Call Control Contact your local support Yes No No Control MCC Failed to An group swer Incoming Call CTI Return Code ld 8018 informa Modem Call Modem Call Control No Action Required Yes No No tion Control MCC Incoming Call on Busy Mo dem s 8019 informa Modem Call Modem Call Control No Action Required Yes No No tion Control MCC Attempt to Conne
126. ront of the Nortel Business Communications Manager 450 1 0 main unit changes to reflect the alarm condition In normal operation both LEDs are green All alarms with a severity of Major and Critical change the Status LED to solid red on the Nortel Business Communications Manager 450 1 0 front pane except in the event of a Failed Startup Profile which is indicated by a flashing red LED Nortel Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard August 2008 Copyright 2008 Nortel Networks Fault and performance management fundamentals Using the Nortel Business Communications Manager 450 1 0 Element Manager you can reset the Status LEDs on the front pane of the Nortel Business Communications Manager 450 1 0 to a normal state For information about LEDs and what they indicate see System LEDs reference page 61 Once the Status LED has changed to red in response to a Critical or Major alarm condition it remains in the alarmed state until you reset it using the Nortel Business Communications Manager 450 1 0 Element Manager You can use an SNMP trap manager to remotely monitor BCM450 alarms via SNMP traps A trap is an indication from the BCM450 system to configured trap managers that an alarm has occurred in the BCM450 system Any BCM450 alarm can generate an SNMP trap If you want the BCM450 to send SNMP traps you must first configure the SNMP agent using the BCM450 El
127. roxy SRG process to group Server supply SRG key code information but no response was received ter minating 50010 critical Unistim Ter UTPS failed to cre Contact your local support Yes Yes Yes minal Proxy late socket on UDP group Server port lt lt utpsPort lt lt Terminating with error lt lt errorCode Nortel Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard August 2008 Copyright 2008 Nortel Networks List of alarms 50011 critical Unistim Ter minal Proxy Server UTPS failed to re trieve vital informa tion about the network adaptors present on the BCM UTPS is aborting with error lt lt errorCode Contact your local support group Yes Yes Yes 50012 critical Unistim Ter minal Proxy Server The published IP address has just been changed the UTPS will restart and start using the new published IP address Contact your local support group Yes Yes Yes 50013 Critical Unistim Ter minal Proxy Server UTPS failed to ob tain the detailed ter minal list from the core telephony en gine The detailed error description is lt lt detailedString Contact your local support group Yes Yes Yes Nortel Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard August 2008 Copyright
128. rsists contact your ize local support group Nortel Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard August 2008 Copyright 2008 Nortel Networks List of alarms 30100 major System Au System Authentica Check user account for po Yes Yes Yes thentication tion User Locked tential security issues out 30101 informa System Au System Authentica No Action Required Yes No No tion thentication tion User Lockout ended 30200 informa System Au System Authentica No Action Required No No No tion thentication tion User logon User X Host Y Comp Z 30201 informa System Au System Authentica No Action Required No No No tion thentication tion User logoff User X Comp SBA 30202 minor System Au System Authentica Monitor user activity for Yes No No thentication tion User failed to lockout condition If con login User X cerned check Last suc Host Y Comp Z cessful login timestamp on View by Accounts panel 30203 informa System Au System Authentica No Action Required Yes No No tion thentication tion User logon User X Host Y Comp WWW 30300 informa System Au System Authentica No Action Required Yes No No tion thentication tion Account creat ed 30301 informa System Au System Authentica No Action Required Yes No No tion thentication tion Account up dated
129. rts when the BCM450 system reboots You can retrieve the alarms systemlog files the current file and the three previous files from the BCM450 system using the Log Management task in the BCM450 Element Manager You can view the files using the BCM450 Log Browser For more information see the NN40160 601 By default alarms display in the Alarm Banner The BCM450 sends SNMP traps for alarms with a severity of Major and Critical with the exception of PVQM alarms for these alarms the BCM sends SNMP traps for all severity levels Alarm information can be delivered to you by any of the following means e ona table on the alarms panel e onthe alarm banner on the bottom right corner of the Element Manager e onthe alarm set Nortel Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard August 2008 Copyright 2008 Nortel Networks Fault and performance management fundamentals You can view real time alarm information using the Alarms Panel in the BCM450 Element Manager Each alarm has a unique identifier Alarms are displayed in the Alarms table sorted by date and time by default with the newest at the top of the table The Alarms table displays from 50 to 400 alarms For information about modifying the maximum number of alarms that are displayed see Configuring the alarm set page 22 The Alarms table contains the following elements e Time the date and time of the alarm e
130. s No No tus Monitor Monitor Customer Port 2 physical LAN con LAN Port 2 Link nection Down 11217 warning Platform Sta Platform Status Check the Customer LAN Yes No No tus Monitor Monitor Customer Port 3 physical LAN con LAN Port 3 Link nection Down 11220 major Platform Sta Platform Status Reboot system and if prob No No No tus Monitor Monitor Failed to lem reoccurs contact your communicate with local support group Switch Control 11221 major Platform Sta Platform Status Reboot system and if prob Yes Yes Yes tus Monitor Monitor Tempera lem reoccurs contact your ture sensor 1 Out Of local support group Range 11222 major Platform Sta Platform Status Reboot system and if prob Yes Yes Yes tus Monitor Monitor Tempera lem reoccurs contact your ture sensor 2 Out Of local support group Range 11223 major Platform Sta Platform Status Reboot system and if prob Yes Yes Yes tus Monitor Monitor Tempera lem reoccurs contact your ture sensor 3 Out Of local support group Range Copyright 2008 Nortel Networks Nortel Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard August 2008 List of alarms 11224 major Platform Sta Platform Status Reboot system and if prob Yes Yes Yes tus Monitor Monitor Failed to lem reoccurs contact your read Redundant local support group Supply Power Mod ule 0 11225 major
131. s Yes Yes tus Monitor Monitor Redun dant power is per opera dant Power Supply tional limits If alarm Module 2 Out Of persists contact your local Range support group 11307 critical Platform Sta Platform Status Check redundant power Yes Yes Yes tus Monitor Monitor Redun supply Fan0 operation as dant Power Supply fan is apparently malfunc Supply Fan 1 Out Of tioning If alarm perists Range contact your local support group Nortel Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard August 2008 Copyright 2008 Nortel Networks List of alarms 11308 critical Platform Sta Platform Status Check redundant power Yes Yes Yes tus Monitor Monitor Redun supply Fan0 operation as dant Power Supply fan is apparently malfunc Supply Fan 2 Out Of tioning If alarm perists Range contact your local support group 11400 minor Platform Sta Platform Status Verify that external power Yes No No tus Monitor Monitor Power is per operational limits If Failed alarm persists contact your local support group 11405 critical Platform Sta Platform Status Check Fan operation and Yes Yes Yes tus Monitor Monitor Local room temperature as fan Temperature above action has failed to main tolerance tain acceptable system temperatures 11406 critical Platform Sta Platform Status Check Fan operation and Yes Yes Yes t
132. s panel tracks occurrences of alarms pertaining to UPS operation These alarms are also sequentially viewable in the Alarm panel The metrics correspond to alarms in the BCM450 and appear in the alarm panel as well Complete this procedure to verify the status of the UPS before you boot up the BCM450 system Click the tab In the Navigation tree click tab To check the metrics of the UPS click the tab Using Network Time Protocol NTP you can configure the time on the BCM450 indirectly from a single time server NTP is a network protocol designed to synchronize the clocks of computers over an IP network The NTP Metrics provide an overview of the integrity of the NTP time source If the BCM450 clock control has not been configured to use NTP Configuration gt System gt Date amp Time then the NTP Metrics panel displays no data Nortel Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard August 2008 Copyright 2008 Nortel Networks System metrics monitoring Complete this procedure to view NTP metrics Click the tab In the Navigation tree click Last Synchronized When the last synchronization occurred Minimum time difference s The minimum time change that occurred since NTP was running Maximum time difference s The maximum time difference that occurred since NTP was running Last Synchronization Status The results of the last
133. sic Service Manager is attempt ing to restart the service 10033 minor Service Man Service Manager Check for corresponding Yes No No ager IP Music Service alarm 10133 or 10333 This ToneSrvr has can be caused by changing stopped unexpect music sources If service edly This will affect doesn t restart then reboot the ability to use IP system and contact your lo music Service cal support group Manager is attempt ing to restart the service 10101 critical Service Man Service Manager Reboot system and contact Yes Yes Yes ager Core Telephony your local support group has stopped unex pectedly and could not be restarted by service manager Nortel Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard August 2008 Copyright 2008 Nortel Networks List of alarms 10102 Critical Service Man ager Service Manager CallPilot has stopped unexpect edly and could not be restarted by ser vice manager Reboot system and contact your local support group Yes Yes Yes 10103 Critical Service Man ager Service Manager IP Terminal Service UTPS has stopped unexpect edly and could not be restarted by ser vice manager This will affect service on all IP terminals on the system Reboot system and contact your local support group Yes Yes Yes 10105 critical Service Man ager
134. st of alarms 10233 Warning Service Man ager Service Manager IP Music Service ToneSrvr has been stopped either due to user action or because Service Manager has stopped this service due to a dependen cy on another ser vice that has been stopped This will affect the ability to use IP music No Action Required Yes No No 10301 Informa tion Service Man ager Service Manager Core Telephony has been success fully restarted No Action Required Yes No No 10302 Informa tion Service Man ager Service Manager CallPilot has been successfully restart ed No Action Required Yes No No 10303 Informa tion Service Man ager Service Manager IP Terminal Service UTPS has been successfully restart ed No Action Required Yes No No Nortel Business Communications Manager 450 1 0 Copyright 2008 Nortel Networks Fault and Performance Management NN40160 701 01 01 Standard August 2008 List of alarms 10305 Informa tion Service Man ager Service Manager Voice over IP Gate way feps has been successfully restart ed No Action Required Yes No No 10306 Informa tion Service Man ager Service Manager Quality of Service Monitor qmond has been success fully restarted No Action Required Yes No No 10307 Info
135. stent Data Re Restore a known good Yes Yes Yes Data Reposi pository Could not backup into the system If tory open Persistent the problem persists con Data Repository tact your local support Reverting to default group file Will mean con figuration will be de fault on the system 6000 minor Date and Date and Time No Action Required Yes No No Time Time has been up dated by CoreTel 6004 critical Date and Date and Time Contact your local support Yes Yes Yes Time Time service initial group ization failed 6007 minor Date and Date and Time Confrim the date time is Yes No No Time Time adjustment correct on the system detected which is larger than provi sioned 6008 minor Date and Date and Time Confirm the NTP server is Yes No No Time NTP client unable to available on the network contact server Nortel Business Communications Manager 450 1 0 Fault and Performance Management Copyright 2008 Nortel Networks NN40160 701 01 01 Standard August 2008 List of alarms 6010 critical Date and Date and Time Don t reboot the system Yes Yes Yes Time Real time clock on and contact your local sup system not working port group properly 8001 critical Modem Call Modem Call Control Reboot system and contact Yes Yes Yes Control MCC stopped un your local support group expectedly 8002 critical Modem Call Modem Call Control R
136. t Based Log back into System Set Yes No No Based Admin Admin UserID X based admin to verify user account cre change If problem persists ation failed contact your local support group Nortel Business Communications Manager 450 1 0 Fault and Performance Management Copyright 2008 Nortel Networks NN40160 701 01 01 Standard August 2008 List of alarms 17113 warning System Set System Set Based Log back into System Set Yes No No Based Admin Admin UserID X based admin to verify user account dele change If problem persists tion failed contact your local support group 17120 warning System Set System Set Based Log back into System Set Yes No No Based Admin Admin Key code based admin to verify activation failed change If problem persists contact your local support group 17121 warning System Set System Set Based Log back into System Set Yes No No Based Admin Admin Key code based admin to verify keyc set failed code If problem persists contact your local support group 17130 warning System Set System Set Based Log back into System Set Yes No No Based Admin Admin Get modem based admin to verify mo PDR value failed dem settings If problem persists contact your local support group Nortel Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard August 2008 Copyright 2008 Nortel Ne
137. t Group metrics 56 Resetting the Hunt Group metrics 58 PSTN Fallback metrics 58 Accessing PSTN Fallback metrics 58 Resetting PSTN Fallback metrics 59 System status monitor LEDs 61 Nortel Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard August 2008 Copyright 2008 Nortel Networks Copyright 2008 Nortel Networks This is the initial release of the BCM450 platform This document contains information about the alarms and performance metrics supported in the BCM450 system in Release 1 0 e Features page 7 This document contains information about the following features in Release 1 0 You can view and manage alarms and SNMP traps on the system For more information see Using the BCM450 fault management system page 19 You can view detailed information about the performance of the BCM450 and about the performance of system resources For more information see System metrics monitoring page 29 You can view detailed information about the performance of telephony services on the BCM450 system For more information see Telephony metrics monitoring page 37 The LEDs on the BCM450 hardware provide information about the status of the system For more information see System LEDs reference page 61 This document provides a list of alarms supported on the BCM450 system For detailed information about the alarms see List of alarms page 63 Nort
138. t the voice quality is reduced but is still within an acceptable range A violation of the Unacceptable threshold indicates a severe degradation in voice quality If an alarm is generated to report a threshold violation additional information is included inthe alarm to indicate the source of the alarm and provide other troubleshooting information Table 10PVQM Alarms page 39 lists the abbreviations used in the alarm text to present this additional information cT codec type alphanumeric eT endpoint type SorD nLR network loss rate percentage scaled by 256 e g 354 1 4 dR average discard rate percentage scaled by 256 bD burst loss density percentage scaled by 256 bL burst length milliseconds gD gap loss density percentage scaled by 256 gL average length of gap milliseconds eSD end system delay milliseconds aNL noise level dBm Vocoder type used on this call S indicates softclient D indicates desktop Rate of network packet los Average rate of discards due to jitter Density of lost and discarded packets during burst periods Average length of bursts Density of lost and discarded packets during gap periods average length of gap Average end system delay on the call Measured received silent period noise level Nortel Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard August 2008 Copyright 2008 Nortel Networks Telephony metrics mon
139. t your local Control support group 11302 critical Platform Sta Platform Status Check Fan operation and Yes Yes Yes tus Monitor Monitor Tempera room temperatures as fan ture sensor 1 action has failed to main reached critical tol tain acceptable system erance PSM grace temperatures fully reboots the system 113081critical Platform Sta Platform Status Check Fan operation and Yes Yes Yes tus Monitor Monitor Tempera room temperatures as fan ture sensor 2 action has failed to main reached critical tol tain acceptable system erance PSM grace temperatures fully reboots the system Nortel Business Communications Manager 450 1 0 Fault and Performance Management Copyright 2008 Nortel Networks NN40160 701 01 01 Standard August 2008 List of alarms 11304 critical Platform Sta Platform Status Check Fan operation and Yes Yes Yes tus Monitor Monitor Tempera room temperatures as fan ture sensor 3 action has failed to main reached critical tol tain acceptable system erance PSM grace temperatures fully reboots the system 11305 critical Platform Sta Platform Status Verify that external edun Yes Yes Yes tus Monitor Monitor Redun dant power is per opera dant Power Supply tional limits If alarm Module 1 Out Of persists contact your local Range support group 11306 critical Platform Sta Platform Status Verify that external edun Ye
140. tem and contact Yes Yes Yes Nortel Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard August 2008 Copyright 2008 Nortel Networks List of alarms 10125 Critical Service Man ager Service Manager IP Terminal Firm ware upload Ser vice UftpServer has stopped unex pectedly and could not be restarted by service manager This will affect the ability to download new firmware to IP terminals Reboot system and contact your local support group Yes Yes Yes 10129 Critical Service Man ager Service Manager Doorphone service BCM_Doorphone has stopped unex pectedly and could not be restarted by service manager This will affect the ability to use a door phone on the sys tem Reboot system and contact your local support group Yes Yes Yes Nortel Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard August 2008 Copyright 2008 Nortel Networks List of alarms 10132 Critical Service Man ager Service Manager IP Music Service BcmAmp has stopped unexpect edly and could not be restarted by ser vice manager This will affect the ability to use IP music Reboot system and contact your local support group Yes Yes Yes 10133 critical Service Man ager Service Manage
141. teway DN XXX system to ensure it s the Gateway Local Mode Firm same revision as the main ware is not available office on the SRG Copyright 2008 Nortel Networks Nortel Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard August 2008 List of alarms 57750 critical Survivable Survivable Remote Contact your local support Yes Yes Yes Remote Gateway SRG ter group Gateway minated unexpect edly 60005 critical LAN Driver LAN Driver Dupli Check in diagnostics logs Yes Yes Yes cate IP address de for messages log for futher tected on startup of information Also Check LAN interface your network to ensure no other devices are using the same IP address as the system 62009 warning LAN Driver Customer LAN is Verify connectivity tothe Yes Yes No configured as a DHCP server or assign DHCP client but the static address to the Cus address could not tomer LAN be obtained from the DHCP server 74200 major NAT Dial In NAT Dial In NAT No action required if a NAT Yes Yes Yes Kernel Loadable Kernel Loadable Module Module is not re patch has been applied ora sponding system startup failure has occurred Otherwise con tact your local support group Nortel Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard August 2008 Copyright 2008
142. time in the system No Action Required Yes No No Nortel Business Communications Manager 450 1 0 Copyright 2008 Nortel Networks Fault and Performance Management NN40160 701 01 01 Standard August 2008 List of alarms 10219 Warning Service Man ager Service Manager Platform Status Monitor psm has been stopped either due to user action or because Service Manager has stopped this service due to a dependen cy on another ser vice that has been stopped This will affect the monitor ing of system hard ware and drivers No Action Required Yes No No Nortel Business Communications Manager 450 1 0 Copyright 2008 Nortel Networks Fault and Performance Management NN40160 701 01 01 Standard August 2008 List of alarms 10220 Warning Service Man ager Service Manager Web Server httpd has been stopped either due to user action or because Service Manager has stopped this service due to a de pendency on anoth er service that has been stopped This will affect the onbox web pages down loads and docu mentation No Action Required Yes No No Nortel Business Communications Manager 450 1 0 Copyright 2008 Nortel Networks Fault and Performance Management NN40160 701 01 01 Standard August 2008 List of alarms 10221
143. ts contact in the market profile your local support group area 40 critical Core Tele Core Telephony Check your cabling from Yes Yes Yes phony Unavailable Sec any DTM modules to the Copyright 2008 Nortel Networks Nortel Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard August 2008 List of alarms long term alarm threshold has been exceeded on the DTM external network and run loopback tests on the cir cuit to check for network is sues Get your network provider to check the circuit during problem conditions 41 critical Core Tele Core Telephony Check your cabling from Yes Yes Yes phony Loss of Signal any DTM modules to the long term alarm external network and run threshold has been loopback tests on the cir exceeded onthe cuit to check for network is DTM sues Get your network provider to checkthe circuit during problem conditions 42 critical Core Tele Core Telephony Check your cabling from Yes Yes Yes phony Loss of Frame any DTM modules to the Copyright 2008 Nortel Networks Nortel Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard August 2008 List of alarms cation long term alarm threshold has been exceeded on the DTM external network and run loopback tests on the cir cuit to check
144. tworks List of alarms 17131 warning System Set Based Admin System Set Based Admin Set modem PDR value failed Log back into System Set based admin to verify mo dem settings If problem persists contact your local support group Yes No No 17140 warning System Set Based Admin System Set Based Admin LAN ip ad dress change failed ip X Log back into System Set based admin to verify change If problem persists contact your local support group Yes No No 17141 17142 warning warning System Set Based Admin System Set Based Admin System Set Based Admin LAN subnet mask change failed mask X System Set Based Admin LAN Gate way change failed gateway X Log back into System Set based admin to verify change If problem persists contact your local support group Log back into System Set based admin to verify change If problem persists contact your local support group Yes Yes No No No No Nortel Business Communications Manager 450 1 0 Fault and Performance Management Copyright 2008 Nortel Networks NN40160 701 01 01 Standard August 2008 List of alarms 17200 critical System Set System Set Based Problem exists using Sys Yes Yes Yes Based Admin Admin System Set tem Set Based Admin If Based
145. ugust 2008 List of alarms 10208 Warning Service Man ager Service Manager Voice Application Interface Service ctiserver has been stopped either due to user action or be cause Service Man ager has stopped this service due toa dependency on an other service that has been stopped This will affect Call Pilot System Set Based Admin and the modem No Action Required Yes No No Nortel Business Communications Manager 450 1 0 Copyright 2008 Nortel Networks Fault and Performance Management NN40160 701 Augus 01 01 Standard t 2008 List of alarms 10209 Warning Service Man ager Service Manager Modem Call Control modemcc has been stopped either due to user action or because Service Manager has stopped this service due to a dependen cy on another ser vice that has been stopped This will affect Dial In and Dial Out using the integrated modem No Action Required Yes No No Nortel Business Communications Manager 450 1 0 Copyright 2008 Nortel Networks Fault and Performance Management NN40160 701 01 01 Standard August 2008 List of alarms 10210 Warning Service Man ager Service Manager System Set Based Admin Feature9 8 ssba has been stopped either due to user action or be cause Service Man ager has stopped this service due toa de
146. uired Yes No No Nortel Business Communications Manager 450 1 0 Copyright 2008 Nortel Networks Fault and Performance Management NN40160 701 01 01 Standard August 2008 List of alarms 10906 Informa tion Startup Se quence System Startup Operating system and alarm sub system available Power LED flash ing green Status LED flashing yel low No Action Required Yes No No 10907 Informa tion Startup Se quence System Startup Telephony and Voicemail active Power LED flash ing green Status LED flashing green No Action Required Yes No No 10908 Informa tion Startup Se quence System Startup El ement Manager is available Power LED solid green Status LED flash ing green No Action Required Yes No No 10909 Informa tion Startup Se quence Copyright 2008 Nortel Networks System Startup Startup complete Service Manager and Scheduling Services available Power LED solid green Status LED solid green No Action Required Nortel Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard August 2008 Yes No No List of alarms 10916 Informa Startup Se tion quence System Startup Operating system and alarm sub system available Separate error alarm detected
147. us Monitor Monitor Remote room temperature as fan Temperature above action has failed to main tolerance tain acceptable system temperatures Nortel Business Communications Manager 450 1 0 Fault and Performance Management Copyright 2008 Nortel Networks NN40160 701 01 01 Standard August 2008 List of alarms 11408 critical Platform Sta Platform Status Check Fan operation as fan Yes Yes Yes tus Monitor Monitor Fan speed is apparently malfunction is reading 0 for over ing If alarm persists re 1 minute place fan 11409 critical Platform Sta Platform Status Check Router operation as Yes Yes Yes tus Monitor Monitor Router itis apparently malfunction does not Exist ing If alarm persists re place router 11502 critical Platform Sta Platform Status Contact your local support Yes Yes Yes tus Monitor Monitor System group for assistance in an out of Memory alyzing memory condition 11503 informa Platform Sta Platform Status No Action Required Yes No Yes tion tus Monitor Monitor Graceful Shutdown in progress Power LED solid green Status LED flash yellow 12001 major Backup and Backup and Re Contact your local support Yes Yes Yes Restore store Backup file group could no be re named 12002 major Backup and Backup and Re Use a good backup to at Yes Yes Yes Restore store Backup type tempt the restore is incorrect for its
148. utdown to power failures Check lo cal power connected to the system 13010 Informa UPS UPS Power is No Action Required Yes No No tion back UPS running on mains 13011 Informa UPS UPS Users re No Action Required Yes No No tion quested to logoff 13012 major UPS UPS Battery fail Check batteries in UPS and Yes Yes Yes ure Emergency replace if needed 13013 major UPS UPS UPS battery Check batteries in UPS and Yes Yes Yes must be replaced replace if needed Copyright 2008 Nortel Networks Nortel Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard August 2008 List of alarms 13014 Informa UPS UPS Remote shut No Action Required Yes No No tion down requested 13015 major UPS UPS Communica Check USB connection to Yes Yes Yes tions with UPS lost UPS 13016 Informa UPS UPS Communica No Action Required Yes No No tion tions with UPS re stored 13017 Informa UPS UPS Self Test No Action Required Yes No No tion switch to battery 13018 Informa UPS UPS Self Test No Action Required Yes No No tion completed 13019 warning UPS UPS Master not No Action Required Yes No No responding 13020 Informa UPS UPS Connect from No Action Required Yes No No tion master 13021 Informa UPS UPS Mains re No Action Required Yes No No tion turned No longer on UP
149. view reports for the services and to assess the capacity of the PRI call services on your system These limits are set as part of the numbering plan programming Click the tab In the Navigation tree click In the table select the line pool for which you want to view CbC traffic Line Pool Service Type INCOMING due to Outgoing Min due to Incoming Max OUTGOING due to Incoming Min due to Outgoing Max The pool of lines that call by call limits are applied to The type of service that the limits apply to The number of incoming calls that have been blocked due to the call by call limits The number of incoming calls that have been blocked due to call by call limits The number of outgoing calls that have been blocked due to the call by call limits The number of outgoing calls that have been blocked due to the call by call limits Nortel Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard August 2008 Copyright 2008 Nortel Networks Telephony metrics monitoring Use this procedure to clear the Details for Pool table of the current CbC limit metrics and start a new monitoring period Click the tab In the Navigation tree click In the table select the line pool for which you want to view CbC traffic Select one of the calls in the list Click the button This section contains informatio
150. will affect the ability to download new firmware to IP termi nals No Action Required Yes No No Nortel Business Communications Manager 450 1 0 Copyright 2008 Nortel Networks Fault and Performance Management NN40160 701 01 01 Standard August 2008 List of alarms 10229 Warning Service Man ager Service Manager Doorphone service BCM_Doorphone has been stopped either due to user action or because Service Manager has stopped this service due to a de pendency on anoth er service that has been stopped This will affect the ability to use a doorphone on the system No Action Required Yes No No Nortel Business Communications Manager 450 1 0 Copyright 2008 Nortel Networks Fault and Performance Management NN40160 701 01 01 Standard August 2008 List of alarms 10232 Warning Service Man ager Service Manager IP Music Service BcmAmp has been stopped either due to user action or because Service Manager has stopped this service due to a dependen cy on another ser vice that has been stopped This will affect the ability to use IP music No Action Required Yes No No Nortel Business Communications Manager 450 1 0 Copyright 2008 Nortel Networks Fault and Performance Management NN40160 701 01 01 Standard August 2008 Li
151. y Disconnect all station side Yes Yes Yes phony TEI request on ISDN devices If problem ISDN device on sys persists contact your local tem support group 75 critical Core Tele Core Telephony Check your cabling from Yes Yes Yes phony Digital trunking any DTM modules to the clock in free run external network Get your network provider to check the circuit 77 critical Core Tele Core Telephony Performarestore witha Yes Yes Yes phony Persistent Data Re known good backup If pository corruption problem persists contact your local support group Copyright 2008 Nortel Networks Nortel Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard August 2008 List of alarms 79 critical Core Tele Core Telephony Power down the system Yes Yes Yes phony ASM firmware and check the ASM hard download error ware and the expansion chassis connections If problem persists replace the ASM or expansion chassis hardware 194 critical Core Tele Core Telephony Restart system and contact Yes Yes Yes phony Low Level Operat your local support group ing error 224 critical Core Tele Core Telephony Attempt another restore Yes Yes Yes phony Error after restore of with a known good backup data If problem persists contact your local support group Nortel Business Communications Manager 450 1 0 Fault
152. y the R3 factory image Yes Yes No dates age upgrade patch upgrade patch has not been in stalled Performing a level 2 reset will downgrade the sys tem to a non R3 software level 31251 major Keycodes Keycodes invalid Include software upgrade No Yes Yes software load de keycode in the applying tected and keycode keycode file processing stopped 40002 informa Media Servic MSM DSP initial No Action Required Yes No No tion es Manager ized Nortel Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard August 2008 Copyright 2008 Nortel Networks List of alarms 40003 critical Media Servic MSM Unable to Reboot system and if prob Yes Yes Yes es Manager communicate with lem persists contact your DSP local support group 40004 warning Media Servic MSM DSP audit Contact your local support Yes No No es Manager failed group 40005 critical Media Servic MSM DSP reset If alarm 40002 proceeds Yes Yes Yes es Manager this then no action required otherwise contact your lo cal support group 41001 major CTE CTE Cte table cor Contact your local support Yes Yes Yes ruption group 41002 major CTE CTE Unsupported Restart system and if prob Yes Yes Yes KSU lem persists contact your local support group 41003 major CTE CTE Incorrect Contact your local support Yes Yes Yes state i
153. ys a message indicating that this will remove all of the statistics Nortel Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard August 2008 Copyright 2008 Nortel Networks Telephony metrics monitoring Click to erase all the current statistics and begin collecting statistics again Check the CSU alarms to view the active loss of signal LOS out of frame OOF remote alarm indicator RAI or alarm indication signal AIS alarms Select Select a module Click the tab The display shows all the active alarms of the types LOS loss of signal OOF out of Frame RAI Remote alarm indicator or AIS Alarm indication signal Check carrier failure alarms to view a history of alarms for a module CFA types reported by the BCM450 can be mapped to CFAs defined in TIA 547A and TR62411 as shown in the table below Select Select a module Click the tab The display shows LOS loss of signal OOF out of Frame AIS Alarm indication signal and RAI Remote alarm indicator Select the type of alarm you wish to view Nortel Business Communications Manager 450 1 0 Fault and Performance Management NN40160 701 01 01 Standard August 2008 Copyright 2008 Nortel Networks Telephony metrics monitoring Select a time period The display shows the start time of the period LOS CFA RED CFA RED CFA OOF CFA RED CFA RED CFA A

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