Avaya BCM50 Configuration Guide
Contents
1. Issue 1 0 September 11 2008 Added phrases to distinguish between IP Flexible Reach Cisco router and BIB EdgeMarc router Changed title for T 38 fax issue in Special Notes Attached patch file to document Changed header footer and disclaimer note end of document Added Section 4 5 SIP URI explanation and screenshot Edits in Section 2 T 38 fax support patch list in 4 1 Edit in Special Notes section Changed Contact Information to Reflect AVAYA Details Updated E911 Disclaimer Nortel Nortel Networks Nortel Logo the Globemark CS1000 are trademarks of Nortel Networks Issue 1 5 Page 6 of 38 AT amp T IP Flexible Reach and AT amp T IP Flexible Reach with AT amp T Business in a Box Nortel BCMS0 Release 3 0 SIP Configuration Guide 2 Special Notes Emergency 911 E911 Services Limitations and Restrictions Although AT amp T provides 911 E911 calling capabilities AT amp T does not warrant or represent that the equipment and software e g IP PBX reviewed in this customer configuration guide will properly operate with AT amp T IP Flexible Reach to complete 911 E911 calls therefore it is Customer s responsibility to ensure proper operation with its equipment software vendor While AT amp T IP Flexible Reach services support E911 911 calling capabilities under certain Calling Plans there are circumstances when that E911 911 service may not be available as stated in the Service Guide for AT amp T IP Flexible Reach found2. Note If no active VoIP lines are present check to see if either SIP or IP Trunks licenses are installed If so try restarting the feps service on the BCM50 This can be done by going to Administration gt General gt Service Manager and restarting the feps service Also check under Configuration gt Resources gt Application Resources and ensure that the SIP or IP Trunks Minimum and Maximum values are set to 0 and MAX respectively E Administrator Access Accounts and Privileges Security Policies SNMP amp N Resources Application Resources Media Gateways Port Ranges Telephony Resources Dial Up Interfaces E Telephony C Data Services a hae mp Figure 5 Application Resource availability of SIP or IP Trunks Application Resource Reservations Application Minimum Maximum Licence system Max change Pending 0 MAX 12 32 IP Sets IP Trunks SIP Trunks Media Gateways Voice Mail CC Also ensure that there is a number under Licence for either trunk entries Otherwise new keycodes licenses need to be retrieved for the BCM50 Nortel Nortel Networks Nortel Logo the Globemark CS1000 are trademarks of Nortel Networks Issue 1 5 Page 15 of 38 AT amp T IP Flexible Reach and AT amp T IP Flexible Reach with AT amp T Business in a Box Nortel BCMS0 Release 3 0 SIP Configuration Guide Under Configuration gt Telephony gt Dialing Pla
3. Logo the Globemark CS1000 are trademarks of Nortel Networks Issue 1 5 Page 27 of 38 AT amp T IP Flexible Reach and AT amp T IP Flexible Reach with AT amp T Business in a Box Nortel BCMS0 Release 3 0 SIP Configuration Guide 4 7 Configuring Outgoing Calls from BCM50 to AT amp T IP Flex Reach Configuration gt Telephony gt Sets gt All DNs We will now associate the private DN number with the DID number In the example below 2000 is entered in the Private OLI field and 7323683478 is entered in the Public OLIT field This example enables calling number translation outgoing for this particular DN number See figure below i PA n Conun dimin oren Jopabahsi drai Preiera Fitri E Djin E e access SO rescunes T E Sioa pings a J fi I TENAN Lote Seia tote amintir TIONI z tie Cas 0 ee Y Tipi ees ES coer a AE AE E eee ee E Figure 19 Configuring DID for Outgoing Calls Nortel Nortel Networks Nortel Logo the Globemark CS1000 are trademarks of Nortel Networks Issue 1 5 Page 28 of 38 AT amp T IP Flexible Reach and AT amp T IP Flexible Reach with AT amp T Business in a Box Nortel BCMS0 Release 3 0 SIP Configuration Guide 4 8 Configuring Incoming Calls from AT amp T IP Flex Reach to BCM50 Configuration gt Telephony gt Sets gt All DNs We will now configure the called number translation incoming for the DN number In our example go to the L
4. j j 3 Sh Telephony e pi a a eae eye a H Db Global ming e a E Sats E Djina Lop Scheckied Services 5 Scere Pian aa carer ay CH Pubic hbenik ornate Poutes tor badrak Crie 14 E Priene Kieteeot Biers Foes n_ Pg Grou Setecin Pirst Route Abroad Largh Saco Rous sialon Third Ficus bors bec Lag ra il TEL AEE ihn hin aiiai ee ee iaaa amami ee Figure 30 Configuring Destination Code with V Wildcard Nortel Nortel Networks Nortel Logo the Globemark CS1000 are trademarks of Nortel Networks Issue 1 5 Page 37 of 38 AT amp T IP Flexible Reach and AT amp T IP Flexible Reach with AT amp T Business in a Box Nortel BCM50 Release 3 0 SIP Configuration Guide This Customer Configuration Guide CCG is offered as a convenience to Nortel Networks Nortel customers The specifications and information regarding the product in this CCG are subject to change without notice All statements information and recommendations in this CCG are believed to be accurate but are presented without warranty of any kind express or implied and are provided AS IS Users must take full responsibility for the application of the specifications and information in this CCG IN NO EVENT SHALL NORTEL OR ITS AGENTS OR SUPPLIERS BE LIABLE FOR ANY INDIRECT SPECIAL CONSEQUENTIAL PUNITIVE OR INCIDENTAL DAMAGES INCLUDING WITHOUT LIMITATION LOST PROFITS OR LOSS OR DAMAGE ARISING OUT OF THE USE OR INABI
5. NAT device between BIB Router and BCM50 results into no voice path for any direction calls Nortel Nortel Networks Nortel Logo the Globemark CS1000 are trademarks of Nortel Networks Issue 1 5 Page 7 of 38 AT amp T IP Flexible Reach and AT amp T IP Flexible Reach with AT amp T Business in a Box Nortel BCMS0 Release 3 0 SIP Configuration Guide Nortel Nortel Networks Nortel Logo the Globemark CS1000 are trademarks of Nortel Networks Issue 1 5 Page 8 of 38 AT amp T IP Flexible Reach and AT amp T IP Flexible Reach with AT amp T Business in a Box Nortel BCM50 Release 3 0 SIP Configuration Guide 3 Overview This section provides a service overview of the Nortel Business Communication Manager 50 BCM50 IP PBX integration with AT amp T IP Flexible Reach and AT amp T IP Flexible Reach with AT amp T Business in a Box services m Customer Premises m Phones and IP PBX Server in Private Address space m AT amp T Managed Router m Customer Sites connect to ATT IP Border Element IPBE Application Servers Network Gateways etc Customer Site AT amp T BVoIP Network IP Border Element Figure 1 AT amp T BVoIP Network The Nortel BCM50 customer premises site shall consist of the following components e Nortel IP 200x 11xx 12xx phones These phones use the Nortel proprietary UNIStim signaling p
6. Port Ranges and use the values shown below The default RTP ranges are from 28000 to 28255 This range is used for fax T 38 digital phones and analog phones The media gateway port ranges are configurable Nortel Nortel Networks Nortel Logo the Globemark CS1000 are trademarks of Nortel Networks Issue 1 5 Page 26 of 38 AT amp T IP Flexible Reach and AT amp T IP Flexible Reach with AT amp T Business in a Box Nortel BCMS0 Release 3 0 SIP Configuration Guide File View Network Session Tools Help Fe Y Disconnect fx Refresh 8 Auto refresh Task Navigation Panel x Port Ranges Configuration Administration Welcome E C System E C Administrator Access 9 Resources Application Resources Om RTP over UDP UDP Signalling Begin j End Begin End J Begin End Goo 225 20000 20258 0 1023 1718 1719 i 2216 2219 5000 5000 i 7000 7000 i 60000 60001 Telephony Dial Up Interfaces H C Telephony E D Data Services 4 C Applications Add Delete Add Delet Pon AAR OR TRAN renee adh AM OAS thn mA Am Re AAI mR com ition mn anid oe AAAI cmH all am a aa sem Figure 18 Media Gateway Port Ranges ees A A Nn Aten stem 4 The BCM50 IP phone s RTP and RTCP port range are 51000 51399 Each IP phone call uses two ports The default port range for RTP and RTCP are not configurable Nortel Nortel Networks Nortel
7. T IP Flexible Reach and AT amp T IP Flexible Reach with AT amp T Business in a Box Nortel BCMS0 Release 3 0 SIP Configuration Guide Additionally all telephone sets that need to access the VoIP trunks needs to be configured with the designated Line Pool code In our example we defined BlocA as the code to access the VOIP trunks See figure 19 below E Bpa E T diino esa a j hiite Setting F7 ae mia az f ote appia ma aiam ai ee pace ot E W wach i ETE cer Cema i a Ejire ee eee Lope Ceisir for CH 3 ID gesida Baks ee a Eg Desing Pan Lim kc 5 Lins paa Acces aar DHI Finny Great Lites Pis a z a E a eiriy 5 Hosea Lira Fod LETETT Ei W Cad Dated Roir a 0 bate Services t a j inpia E a mmkin ee ee eee eee a ee ee L Figure 22 Assign Line Pool to IP Sets Oe oeei ae i Se erie dal a Nortel Nortel Networks Nortel Logo the Globemark CS1000 are trademarks of Nortel Networks Issue 1 5 Page 31 of 38 AT amp T IP Flexible Reach and AT amp T IP Flexible Reach with AT amp T Business in a Box Nortel BCMS0 Release 3 0 SIP Configuration Guide 5 Troubleshooting This section provides some tips about troubleshooting problems 5 1 System Monitoring with BCM Monitor A valuable application for performance monitoring is the BCM Monitor It allows the BCM administrator to see the current status of various parts of the BCM system Statistical information is provided on syste
8. analog DNs for fax cncissskd ness te sstessecseturs caseteasessiaaveedatunetedeardenss 25 Figure 18 Media Gateway Port Ranges siccccsseccecsvinesesdeecerevessdsdercsageewsssvsecaventasedesctoavconst 27 Figure 19 Configuring DID for Outgoing Calls ssessesseseesseseeseseesesseseessssersesseseesessese 28 Figure 20 Configuring DID for Incoming Calls 000 0 ceeeeseeseeeeeeeeeeeeeeceeeceeeeeeeseeeneees 29 Figure 21 Display DID on IP Set LCD asc sissciacssnctenssvsetatistectecatecetavesdeseeisevdectaredecetndantedes 30 Figure 22 Assign Line Pool to IP Sets stiiusy casewsssate nesses ka wise son avdan tae spasuseoveetdnunshaneandates 31 Figure 23 System Monitoring Example s ssssssessesseseesesseesessesesstsresessesesssersesseseesessese 32 Figure 24 IP Device Listing am em ne RP PUR Ve RE RS SERIO EMR ORE SER OSTEO 33 Figure 25 RTP Session Informa thon sy yeciasssszesdanedtendanavseasanievica aateadatduresd aevibenbananmotanieanse 33 Figure 26 Line Monitor Information eeeeeesccsseceeceseeseceeecaeeeneeeeeeseceaeceaeeneeeneeeeeees 34 TOUS 2 9 VS bell RCS OUNC CS sce leere iee otee aa aaa laa gua ance iaaea 34 Figur 26 BOCNIS00A lars Pages oii eects com ital ae at oh eats anne cesta oN cael ade han 35 Figure 29 Log Management serino nernet rasens aanas ainai 36 Figure 30 Configuring Destination Code with Wildcard s sssssessessesesssseesesseseesessese 37 Nortel Nortel Networks Nortel Logo the Globemark CS1000 are t
9. 0 from multiple IP border elements The BCM50 will accept calls from any border element without additional configuration Nortel Nortel Networks Nortel Logo the Globemark CS1000 are trademarks of Nortel Networks Issue 1 5 Page 23 of 38 AT amp T IP Flexible Reach and AT amp T IP Flexible Reach with AT amp T Business in a Box Nortel BCMS0 Release 3 0 SIP Configuration Guide 4 4 Media Parameters Configuration gt Resources gt Telephony Resources Select module type IP Trunks and click on the SIP Media Parameters tab Within this screen ensure that all values are exactly as the sample screen shot shown below e 1 Preferred Codec G 729 e 2 Preferred Codec G 711 uLaw e Voice Activity Detection Disabled e Jitter Buffer Auto e Fax transport T 38 e G 729 Payload Size 20 Routing Table IP Trunk Settings H323 Settings H323 Media Parameters SIP Settings Sip Proxg SIP Media Parameters TSP URI Map SIP Preferred Codecs Settings Enable Voice Activity Detection g Available list G 723 G 711 alLaw Selected list G 729 G 711 uLaw Jitter buffer Auto v G 729 payload size ms 20 v G 723 payload size ms G 711 payload size ms 20 w Jf Faxtranspot G711 v Provide in band ringback O SN alanat aiaa Aadan tite tat at Aiat a haa at maint R stad aada dn 5 aian RA Aun ian AD aaan i ma RDD tAn a a aeda i titan M te stant om nih m
10. AT amp T IP Flexible Reach and AT amp T IP Flexible Reach with AT amp T Business in a Box Nortel BCMS0 Release 3 0 SIP Configuration Guide AT amp T VoIP Nortel BCM50 Release 3 0 SIP Configuration Guide For Use with AT amp T IP Flexible Reach And AT amp T IP Flexible Reach with AT amp T Business in a Box Issue 1 5 09 15 2010 Nortel Nortel Networks Nortel Logo the Globemark CS1000 are trademarks of Nortel Networks Issue 1 5 Page 1 of 38 1 2 3 4 6 AT amp T IP Flexible Reach and AT amp T IP Flexible Reach with AT amp T Business in a Box Nortel BCMS0 Release 3 0 SIP Configuration Guide TABLE OF CONTENTS Fag 6 1061510 0 RMRORRAET Rap Rte ceed reer RT e Pate tree e e e eT oe O any 4 1 1 Pre IP PBX Configuration Activity ssssessssessessseseesseesesessseesesersseesreseseesseesse 4 1 2 Customer Questions 7 152 ee i ese Te a AS BS al hE os eB ae ah od 4 1 3 Trouble REPT diss csvecaleaiincstscaetesteevtiaatsadvaeeteuieaeh beade Restuarant EESE ARTEGA 5 LA Document Peed back ninsisti iiai 5 1 5 Document Change History csi cccars sesccae cecchariaseswaduas conch antes waaeietaameantenussuttescaaies 5 Special Notesin eee teenth cae ak chon tes tanta tee tae hl cal ol oto tas ae cal 7 OVELVICW Ei Ea A EE E EE a AEO E Wa EEEE a es ETE ia Se 9 Configuration GUE 2 sscspacasdeanaesiidsd waits uosdldceutaadubeasmuensiataatsaerd teianashueyeeahantsdectenitacah 12 4 1 Nortel BCM50 Version and Feature Requirement
11. CS1000 are trademarks of Nortel Networks Issue 1 5 Page 29 of 38 AT amp T IP Flexible Reach and AT amp T IP Flexible Reach with AT amp T Business in a Box Nortel BCMS0 Release 3 0 SIP Configuration Guide Configuration gt Telephony gt Lines gt Target Lines To display the DID number on the IP phone LCD screen under the Target Lines tab click on the assigned Line number of the DN you want to program In our example below we click on Line 141 enter 3683478 in the Name field See figure below Fe Vew Session Tots Halo Bee Moret A merean A j t Target Lines f line Truk Type hoes Contd St Live Type hee Set Pub Meceved jo Ceceneds mare fing uneta 200 Pow 2 nore H Jabier accese Line 33 20 Putt 20 tera H _prescces T Leta 2000 Pk 20 nore i ios s ge K Ij cobs Sts Lrwi42 2000 ubi 2 j jaw 7s Pi 3 Juw 2000 Pubic 20 Nore etre Presoa LE Urata 2000 hex 2 rare i Active P Linea itl 14 Lrwi44 z000 Putte am tere vi inet 95 100 Pua 2 Nore ctr Lines thine 114 Lina 45 2000 Pubie 2m Nore Blom Lita 200 Puta Pi rate 4 screed Serves r gt Oe hn frg ows care _ f Paste C ET tooptamy Datatr tor Lra 141 hri Crane Lc Ls OaHe Reon ENER aiaia aA a Figure 21 Display DID on IP Set LCD Nortel Nortel Networks Nortel Logo the Globemark CS1000 are trademarks of Nortel Networks Issue 1 5 Page 30 of 38 AT amp
12. Disconnect E Retresh Sf Auto retre Task Havigation Panel Dialing Plan General j Configuration Administration 2 Welcome E system Global Settings Administrator Access DN length intercom L Resources 4 Telephony Dialing timeout __ Global Settings C Sets J Lines Loops i Scheduled Services Park prefix 1 xi m Diaiing PI Plan oG rChange DN Change DN CE Access Codes External code None e DNs Pihli Metwnrk ihin Ahhaia ee i Figure 8 Configuring General DN Length Under Configuration gt Telephony gt Dialing Plan gt Public Network we define the Public Received number length to 4 digits and Public network dialing plan to National File View Network Session Tools Help of ext YG Disconnect amp Refresh Auto retresh Task Havigation Panel Dialing Plan Public Network Configuration Administration Welcome Public Network Settings C System C Administrator Access Public Received number length L Resources E OY Telephony Public Auto DN C Global Settings Public network code H A Sets Public DISA DN H M Lines Loops Scheduled Services E S Dialing Plan 7 General Public Network DN Lengths Carrier Codes Dns DN Prefix fon Length Pe som nan lo 11 Code Prefix iDLengin rivate vorl Line Pools a0 12 10 3 Routing io 17 ioi j Ring Groups h E C C
13. Figure 16 SIP Media Parameters For default configurations G 729A codec will be used for voice calls However in the case that G 729B needs to be configured instead of G 729A ensure that Enable Voice Activity Detection is checked Nortel recommends using T 38 as the fax transport this has been tested and is known to work Any analog lines that will be used for fax should also have the following minimum setting see figure below For customers requiring G 711 fax the following procedure needs to be executed Under Configuration gt Telephony gt Sets gt All DNs select the DN used the analog device and go to the Capabilities and Preferences tab Nortel Nortel Networks Nortel Logo the Globemark CS1000 are trademarks of Nortel Networks Issue 1 5 Page 24 of 38 AT amp T IP Flexible Reach and AT amp T IP Flexible Reach with AT amp T Business in a Box Nortel BCMS0 Release 3 0 SIP Configuration Guide On the lower navigation section select ATA Settings and set the ATA device to Modem Task Navigation Panel Configuration Administration Keycodes IP Subsystem E H Administrator Access Accounts and Privileges F208M7 208 Security Policies 772087208 snmp 232 1720817208 E H Resources Application Resources Media Gateways Port Ranges Telephony Resources Dial Up Interfaces Details for DN 2233 S H Telephony H C Global Settings L Capa
14. Hetwork Private Network Settings Private Received number lengt Ga Private Auto DN Private DISA DN Private access code Private network type Private network ID Location code gt MCDN Local access code National access code Special access code Network ICCL TRO TAT O i i r VoIP Virtual Private Network ID e ETSI Network Diversion mco 0 Zone ID 9 sate eaen me Sat eh Me mon IF tenet A ama hh AN Ratton ns iMate AMM n aAA DAN ani eana anA A ane ONS meme me E Nortel Nortel Networks Nortel Logo the Globemark CS1000 are trademarks of Nortel Networks Issue 1 5 Page 18 of 38 AT amp T IP Flexible Reach and AT amp T IP Flexible Reach with AT amp T Business in a Box Nortel BCMS0 Release 3 0 SIP Configuration Guide Under Configuration gt Telephony gt Dialing Plan gt Routing Select the Routes tab and ensure there is an entry for BlocA In this case 001 is the route number and the DN type is specified as National See figure below Wea cee Samon Took Hiri Pca cece E reve BP oot remeron Mra nenda ram Bising Pian Brating Corrkgurotion aanraai a Priti Dedra Coden Second Dis Tora E DI Syden Fues E E Asininertratcs aooanr Finuis Eiana Pureter izn Fol DH Typa Sanne Typa coven jaron 5 Sy takphorsy a Dj Cota Settings qu eed pial a Sais
15. LITY TO USE THIS CCG EVEN IF NORTEL OR ITS AGENTS OR SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE End of Document Nortel Nortel Networks Nortel Logo the Globemark CS1000 are trademarks of Nortel Networks Issue 1 5 Page 38 of 38
16. Ned Com Resouces Sireing dhyn dS 1 Nedo chym 4055 i Veeeburchendrc Soli Cc DSP sarrescar 10 ot 6 Rs Aches Telsphony Deoa IP hr s tol iE IP satz Toa2 w Vors patr Ju ox Nedo gyeaepi DETI ax AT a gt g a FA a V iis a y T Figure 27 System Resources A V al A L Nortel Nortel Networks Nortel Logo the Globemark CS1000 are trademarks of Nortel Networks Issue 1 5 Page 34 of 38 AT amp T IP Flexible Reach and AT amp T IP Flexible Reach with AT amp T Business in a Box Nortel BCMS0 Release 3 0 SIP Configuration Guide 5 2 Real time display of BCM50 Alarms Administration gt General gt Alarms The BCM50 provides extensive alarm logs along with severity and problem descriptions The following is an example screen shot of the Alarms display e ea Sam Te Hep r Wee Yoeri F nern Tank henget Panel fama Tre Amn Adi Aen D Saevaty Freee Cessrgtan a Contiguster Aiutino Joere O Sri irap O hromne Peertory Gen mare J Toeorory Maree jiis Bochuw a Restore J Loge gt 9 Sotwwe Mapes Sotwwe Lecce O Sotwwe Lincs He O Sotwwe brewtney E ee n a amio j Reset LEDs _ i ae tht tt et ie tee stats Ale eh len at enn Figure 28 BCMS0 Alarms Page Re ee Oe ee eet Se en ae teatee Nortel Nortel Networks Nortel Logo the Globemark CS1000 are trademarks of Nortel Networks Issue 1 5 Page 35 of 38 AT amp T IP Flexibl
17. X site Nortel Nortel Networks Nortel Logo the Globemark CS1000 are trademarks of Nortel Networks Issue 1 5 Page 11 of 38 AT amp T IP Flexible Reach and AT amp T IP Flexible Reach with AT amp T Business in a Box Nortel BCMS0 Release 3 0 SIP Configuration Guide 4 Configuration Guide This configuration guide specifies the Nortel BCM50 screens that must be configured and updated to support the AT amp T IP Flexible Reach and AT amp T IP Flexible Reach with AT amp T Business in a Box services 4 1 Nortel BCM50 Version and Feature Requirements The Nortel Networks BCM50 must be running at least software version 6 0 2 05 237 You can check the version of BCM50 by viewing the following screen under Administration gt Software Management gt Software Update History Software Update History Confi r Administrati General Current system software versid 6 0 2 05 237 C System Metrics Telephony Metrics C Utilities Backup and Restore C Logs 2007 11 Patch Applied 2007 11 Patch Applied BCMSORS 2007 11 Patch Applied BCMSORS eee ee ee ee OO eee ew Oe ee ee ee oa T Figure 2 BCM50 Software Version Number This is the supported base release that is required for AT amp T IP Flexible Reach and AT amp T IP Flexible Reach with AT amp T Business in a Box services Any 6 0 x x x software release greater than the aforementioned software version is acceptable This software release 6 0 x x x
18. ach with AT amp T Business in a Box Nortel BCMS0 Release 3 0 SIP Configuration Guide instances of the BCM Monitor application can be used on a single PC to monitor several remote BCM systems at the same time Backward version compatibility is supported All of the registered IP devices can be viewed with the BCM Monitor The screen shot below depicts IP Phone type DN number and IP address of each registered IP phone Additionally if the device is active on a call the RTP session information is also displayed Fe gaites Wo BCM IE Heda Cari Vacs Parti F Ornar ATP Sectices LIP Line Marte Urageincheators P Charts P Set Detatr Usai cores 2012 ON Tye IPP ATP Semin o o o lo my a 300 OOS TTL TIGION NOMA IIE GPee2 bo SMALL estate on n 172166 WEW Engtist 2 Commented 2 Adna Lon cult 1 Wielerr Sete Ensthot a Connected Q Actre lon call n Pinti Used itarar 160416 Aine lon cal 1 MOD ae IP Enab aw es ae Se lS DEET d i Figure 24 IP Device Listing The end to end RTP sessions per IP call can also be displayed with the BCM Monitor The example below depicts an end to end call BON Tris Meche Cand YVorce Pots IP Devers ATP Seren uP LeeMonda Usage bxbcatcer Locd P Erckowtr RTP Sman Detal PnP 0 fea 3000 172 16 b IOI Seek BP Tawa TENI Z 2023 116 b 723 2 po SMALL TIH khe p TDM v TON Et todak Dip Loca ta Hewete P Erckoet PhP 1 TOME 0 Est benedeni 62 4 hiss Raras IP End
19. ae j Lim E Loops E Schedule ariar 29 D n Fen W carai irs E Fiir Phar W hia Hebert mempr Ca Lia me yl LMI SAH srs Nh a a eta SY ee iy A I A I A SE A a Figure 11 Assigning a Route for IP Trunks rr nl me ee er a oe Nortel Nortel Networks Nortel Logo the Globemark CS1000 are trademarks of Nortel Networks Issue 1 5 Page 19 of 38 AT amp T IP Flexible Reach and AT amp T IP Flexible Reach with AT amp T Business in a Box Nortel BCMS0 Release 3 0 SIP Configuration Guide Under Configuration gt Telephony gt Dialing Plan gt Routing select the Destination Codes tab to assign a destination code for the IP trunks Configure a destination code 9 or to whatever code you want to access for outside IP off net call that will be presented to the AT amp T service for routing In this case when 9 is dialed we wish to push the dialed string to the IP trunk for routing See figure below Note When completing the Technical Questionnaire Section 6 0 Dial Plan Information and the private dial plan is selected YES then please refer to Appendix A Configuring Destination Code with Wildcard File View Network Session Tools Help A ei Y Disconnect Retresh MP Auton Task Navigation Panel miasa S Dialing Plan Routing Configuration Administration Welcome E System E C Administrator Access E L Resources 4 Telephony L Global Settings E S
20. all Security Hospitality 011 18 Hunt Groups 1414 3 Call Detail Recording C Data Services i D Applications Default 7 Public network dialing plan Nati Add Add Delete Abbess sean Aueen ah Aha melts Am nam Ain aiani ene aa e iaaa a Satna Ana i amamni my enan AI Ame NAT A nS te mtn et Figure 9 Configuring Public Received Number Lath and Dialing Plan Under Configuration gt Telephony gt Dialing Plan gt Private Network we define the Private Received number length to 4 digits Nortel Nortel Networks Nortel Logo the Globemark CS1000 are trademarks of Nortel Networks Issue 1 5 Page 17 of 38 AT amp T IP Flexible Reach and AT amp T IP Flexible Reach with AT amp T Business in a Box Nortel BCMS0 Release 3 0 SIP Configuration Guide File View Metwor Session Tools Help AD exit YG disconnect E Refresh a Auto refresh Task Navigation Panel Configuration Administration Welcome E System E Administrator Access E Resources N Telephony C Global Settings L Sets C Lines Loops Scheduled Services E S Dialing Plan General DNs Public Network o 7 ms Line Pools Routing Ring Groups C Call Security Hospitality Hunt Groups Call Detail Recording C Data Services C Applications m a eN ork aaan AA a h atona Figure 10 Configuring Private Received Number Length Dialing Plan Private
21. at http new serviceguide att com Such circumstances include but are not limited to relocation of the end user s CPE use of a non native or virtual telephone number failure in the broadband connection loss of electrical power and delays that may occur in updating the Customer s location in the automatic location information database Please review the AT amp T IP Flexible Reach Service Guide in detail to understand the limitations and restrictions BCM Soft Phones not currently supported Nortel BCM soft phones are not currently supported with the AT amp T IP Flexible Reach and AT amp T IP Flexible Reach with AT amp T Business in a Box Services Ring back Issues with Unattended Transfers An unattended transfer is one in which the party initiating the transfer hangs up prior to answer by the party to whom the call is being transferred When 2 phones are in an active call on the BCM50 and one of those phones performs an unattended transfer to certain endpoints on the AT amp T network the BCM50 phone remaining on the call will not hear ring back prior to answer T 38 Fax must be used Nortel recommends using T 38 as the means to transport fax on the BCM50 No NAT Device between BCM50 and BIB Managed Router Due to a limitation in the AT amp T Managed Business In a Box BIB Router software the network configuration at Customer Premise CANNOT contain any NAT device between BIB Router and BCM50 IP PBX system A network configuration with a
22. bilities SWCA Call Group Preferencdg oa ale as 4 ATA answer timer 7 ive Sets Lee Active Application Dr ATAtones 7 Inactive DNs e ATAuse Onsite v C Lines a aes Loops Msg indicate Scheduled Services 7 S Dialing Plan ATA device Modem lil General Pn DNs Disconnect supervision GAStron eo Act le lh Eten Se Bins sre T tan edk SABA Bee R Anon mints chips al Anaconda wan Seen thn Benton Se Figure 17 Configuring analog DNs for fax For T 38 fax requirements ensure that the ATA device is set to Telephone Nortel Nortel Networks Nortel Logo the Globemark CS1000 are trademarks of Nortel Networks Issue 1 5 Page 25 of 38 AT amp T IP Flexible Reach and AT amp T IP Flexible Reach with AT amp T Business in a Box Nortel BCMS0 Release 3 0 SIP Configuration Guide 4 5 SIP URI Map Configuration gt Resources gt Telephony Resources Select module type IP Trunks and click on the SIP URI Map tab Ensure that the e 164 National SIP domain name is blank Telephony Resources Modules Location Configured Device Dip Switch Bus State Low High fures ASM ASM MEM Details for Module Internal Routing Table IP Trunk Settings H323 Settings H323 Media Parameters SIP Settings Sip Proxy SIP Media Paramet SIPURI Map 4 daami S 0164 ee ee ee eee ee ae 4 6 Port Ranges Configuration gt Resources gt Telephony Resources Select
23. d send VoIP calls based on whether or not the BCM50 receives a 200 OK from the IPBEs and the Load balancing Weights values set for each entry Routing Table IP Trunk Settings H323 Settings H323 Media Parameters SIP Settings Sip Proxy SIP Medi SIP Proxy Optiona Domain 135 25 29 135 IP A Route all calls using proxy F MCDN Protocol None w Outbound Proxy Table Name lip Address Port Load balancing Weight Keep alive 135 25 29 135 135 25 29 135 5060 1 OPTIONS 135 25 29 79 135 25 29 79 5060 0 OPTIONS ara Ne ee ee ee ae er e e ee eee Ye rN Figure 15 Outbound Proxy Table for failover to secondary AT amp T IPBEs A Load balancing weight of 0 means the IPBE is used as last resort Any non zero number value indicates the ratio of calls the specific IPBE s load balancing weight to sum of all IPBE s load balancing weights the BCM50 will send out to each IPBE In this example the BCM50 will send 1 call for every 1 call made in essence all calls to the IPBE with IP address 135 25 29 135 and use 135 25 29 79 IPBE as backup Nortel Nortel Networks Nortel Logo the Globemark CS1000 are trademarks of Nortel Networks Issue 1 5 Page 22 of 38 AT amp T IP Flexible Reach and AT amp T IP Flexible Reach with AT amp T Business in a Box Nortel BCMS0 Release 3 0 SIP Configuration Guide Additionally the AT amp T IP Flexible Reach service will send incoming calls to the BCM5
24. e Reach and AT amp T IP Flexible Reach with AT amp T Business in a Box Nortel BCMS0 Release 3 0 SIP Configuration Guide 5 3 Log Management Another extremely useful tool is the Log Management This allows you to quickly and easily collect all relevant logs files and other information to help the various support teams debug any problems you may have with your BCM50 The entire log files required to diagnose a problem is consolidated into a single file File View Network Session Tools Help A Ext MG disconnect 4 Retresh g Auto retr Task Navigation Panel AS Log Management Configuration Administration General Immediate Log Transfer Scheduled Log Transfer System Metrics Transferto Wty Computer v Telephony Metrics Utilities Backup and Restore E Logs s 9 Software Management Software Updates Software Update Hist Software Inventory W E amp amp amp amp TON E E E E ltteer tae that Mianmare A paa E E E EON E en i i oe ne oe eo Figure 29 Log Management When you first suspect a problem with your BCM50 it is important that you go into the Log Management screen and download the log file to your PC Even if you end up resolving the issue it is good to know that this information has been captured if it does end up being required Nortel Nortel Networks Nortel Logo the Globemark CS1000 are trademarks of Nortel Networks Issue 1 5 Page 36 of 38 AT amp T IP Fl
25. ecesecaecseeeaceseeeaeeenenes 12 Figure 3 BCM50 Lists of Applied Patches icciccc c isccecesqdiescescevestesdocesassedste degdvancttsediecen st 13 Fisted Available VolP Trunks snn neinn Ea decree A R ERE 15 Figure 5 Application Resource availability of SIP or IP Trunks e sseeeseesesseseeseese 15 Figure 6 Assigning Line Pool to IP Trunks 0 cc cccsccsscssseosesscessonsseaccsatssossorsonsseseessonss 16 Figure 7 Assigning DN to Line Pool ssssssesesseessessesessesesseseesessresrsseseesesseressereessesresessese 16 Figure 8 Configuring General DN Length essssessessssesssssessesstseesesseseestssestssersesseseesessese 17 Figure 9 Configuring Public Received Number Length and Dialing Plan 0 17 Figure 10 Configuring Private Received Number Length 0 cee eeeecesecseceteeneeeeeeneees 18 Figure 11 Assigning a Route for IP Trunks ccsccsossstssosssscoescrscesscsnsenscsnnsenssetconsonss 19 Figure 12 Assign Code to Access IP Trunk Routes ssssesessseseesesseseeseseessesersesseseesessese 20 Figure 13 Selecting IP Trunk Module jie 200 sccoiesesesescassivasvestceiescadounevasevaavounvadecessviaeicoe e 21 Figure 14 Sip Proxy Parameters sroin aiaia oia aE erea E SE EART apaa ARARE aG 21 Figure 15 Outbound Proxy Table for failover to secondary AT amp T IPBES eee 22 Figure 16 SIP Media Parameters vicccoless demessaadae hanrencas caves aaron een mehgs oe Gees 24 Figure 17 Configuring
26. ets E Lines Loops Scheduled Services H Dialing Plan General DNs Public Network Private Network adoita Mite Aeon a ae Aana Destination Code Normal Route Absorbed Length ie Card 0 1 2 s Hee ee ee eee ne Rag 2 Add Rig eroups a z C Call Security Nh hen Donnikota Aan aaa a anf hn ON tot ets RAINES MAE DS hanens tne ow am Figure 12 Assign Code to Access IP Trunk Routes Nortel Nortel Networks Nortel Logo the Globemark CS1000 are trademarks of Nortel Networks Issue 1 5 Page 20 of 38 AT amp T IP Flexible Reach and AT amp T IP Flexible Reach with AT amp T Business in a Box Nortel BCMS0 Release 3 0 SIP Configuration Guide 4 3 SIP Proxy Parameters Under Configuration gt Resources gt Telephony Resources Select module type IP Trunks and click on the Sip Proxy tab see figures below Fie Yow Seen Toos Heb Bes YG cecceract S ran D be Newgate Ponci i brew Tetveplrerty Reseiurcee ecas ed ji COmiarern Adniriatton Ando E Srk Laceby O uoga Reece noi Daray a aTa Empty a Djab Ss Bi OSS P a ah ee el E ee aes Cee ee ee ee A tele etme tm et om wl et eee Figure 13 Selecting IP Trunk Module Routing Table IP Trunk Settings H323 Settings H323 Media Parameters SIP Settings Sip Proxy SIP Media Parameters SIP Proxy Optional IP Address for Domain 52529135 D IP Addre
27. exible Reach and AT amp T IP Flexible Reach with AT amp T Business in a Box Nortel BCMS0 Release 3 0 SIP Configuration Guide 6 APPENDIX A Configuring Destination Code with Wildcard In an inbound call scenario the leading digit sent to the BCM50 may be the same as the digit used in the destination code Without configuring for a wildcard the BCM50 will interpret the call as a tandem call and will fail to terminate the call on the BCM50 To remedy this it is recommended to configure destination code with wildcard If the IP Flexible Reach sends a site prefix that is the same as the digit being used for the destination code please use the following configuration example In this example the number sent to the BCM50 is the following 961170 To configure the BCM50 for this call use the following wildcard configuration Under Configuration gt Telephony gt Dialing Plan gt Routing under the Destination Codes tab add the destination code 9A to use Normal Route 001 Configure the absorbed length to 1 so that the BCM50 will absorb the 9 only in an outbound call scenario Uncheck the digit following the 9 in the incoming digits to the BCM50 in this example the 6 in 961170 Taam mastgeton Pome Gisieg Pan Birsig 1 Conan A r as ae aka Fioulas Darhreton Coden Second Dial Tora d H DSim Tantinmion Coden r oe vioia hnes Bote masii Leri iwi ji r a N 7 EEE ETTE Daa j
28. hange History Issue 0 1 November 12 2007 draft Edited Section 3 removed softphone support added fax support added new screenshot for software version added sub sections for Section 1 Edited screenshots in Section 3 w updated patch list Issue 0 3 November 27 2007 Edited fax configuration procedures ATA device settings Added Special Notes section received from Jim Amster Issue 0 5 December 5 2007 Added SIP after BCM50 Release 3 0 added contact info in Section 1 explanation for software release in 4 1 Issue 0 6 December 12 2007 Further explanation for software release in 4 1 and VoIP trunk licenses in 4 2 August 10 2008 S O August 10 2008 Nortel Nortel Networks Nortel Logo the Globemark CS1000 are trademarks of Nortel Networks Issue 1 5 Page 5 of 38 AT amp T IP Flexible Reach and AT amp T IP Flexible Reach with AT amp T Business in a Box Nortel BCMS0 Release 3 0 SIP Configuration Guide Added section for AT amp T IP Flexible Reach with AT amp T Business in a Box changed title of document removed calling number privacy limitation in Section 2 patches in 4 1 changed network diagram and removed verbiage in Section 3 Issue 0 8 August 25 2008 Added special notes in Section 2 and added important note in Section 4 1 Issue 0 9 September 4 2008 Replaced AT amp T IP Flexible Reach and AT amp T IP Flexible Reach with AT amp T Business in a Box networks with BVoIP network
29. ine Assignment tab located at the bottom of the Line Access page Enter 2000 in the Priv Received field then enter the last four digits of the DID Public number in the Pub Received Note 10 digit entries are now supported with Release 2 0 Incoming DID calls will be routed to telephones based on the trailing portion of the digits received by the network For example Incoming calls from the AT amp T IP Flexible Reach network will deliver a ten digit DID number e g 7323683478 The BCM50 will route the call using the last four digits e g 3478 Additionally this configuration will allow incoming 4 digit dialing plan calls from the IP Flexible Reach network e g 3478 Active Sets ae lie or _ _ Line Access Capabilities and Preferences Restrictions Name k Pw OLI b OLI i No Answer b Delay pea Busy ma All DN 2001 114 2001 0109 7323683479 2001 2174 4 d 2002 140E 2002 0102 2002 2174 4 2012 2012 0413 N A 2013 Analog 2013 0414 NIA q Details for DN 2000 Line Assignment Line Pool Access Answer DNs Assigned Lines Line Appearance Type Appearances Jemo ID Set fvmsg Set riv Received Pub Received 3478 141 Appr amp Ring M 2000 A ANNE sA anae i manh a A o o a Menanti Am ommani aian AAA em in Aen aa aA diend a nania Mele nn i D a Figure 20 Connparing DID for income Calls Nortel Nortel Networks Nortel Logo the Globemark
30. late how CO lines work However VoIP trunks transmit data to the IP network over a LAN or IP network rather than over physical lines Once the VoIP trunks are set up you can assign them to line pools and program their behavior in the same way you would PRI lines VoIP trunks use line numbers 001 to 012 These line records appear under Configuration gt Telephony gt Lines gt Active VoIP Lines To access VoIP lines you need to enter software keycodes Each keycode supports a specific number of trunks No entries appear in the Enabled VoIP lines field until you complete the IP Trunks Settings field which displays when you click IP Trunks under Configuration gt Resources gt Telephony Resources gt IP trunks Note The BCM50 Release 3 0 offers two VoIP trunk license options SIP Gateway Trunk License and VoIP Trunk Gateway License The SIP Gateway Trunk License enables SIP only trunks and the VoIP Trunk Gateway License enables SIP or H 323 trunks Either type of trunk licenses can be used for SIP signaling with AT amp T IP Flexible Reach service Customers that desire a lower cost or have no requirements for H 323 should choose the SIP Gateway Trunk License option VoIP trunks should be configured to use a single line pool Do not mix other trunk types on the same line pool e g analog PRI etc The VoIP line pools are assigned to routes which in turn are configured with destination codes that route calls to the BVoIP netw
31. lls between the customer PBX and the IP Flexible Reach managed router 1 2 Customer Questions Section 4 of this guide provides screen shots and instructions for the configuration of your IP PBX Should you have questions regarding these instructions please contact Brian Stegemoller at 1 972 685 6629 972 745 5139 after 2 22 2010 When calling this number please have the following information available Company name Company location Nortel Nortel Networks Nortel Logo the Globemark CS1000 are trademarks of Nortel Networks Issue 1 5 Page 4 of 38 AT amp T IP Flexible Reach and AT amp T IP Flexible Reach with AT amp T Business in a Box Nortel BCMS0 Release 3 0 SIP Configuration Guide Administrator name and phone number IP PBX name and software version Customer Configuration Guide Issue number and date 1 3 Trouble Reporting Nortel and AT amp T will make every effort to quickly resolve reported troubles The time required for trouble shooting can be reduced if the customer has the necessary detailed information available when reporting a problem Prior to reporting a problem please provide a Wireshark or TCPDUMP trace of the failed call 1 4 Document Feedback IP PBX administrators who would like to provide feedback on the contents of this document should send it to Brian Stegemoller brianstegemo avaya com with a copy to Al Chee alchee avaya com and Steven Chen stevenchen avaya com 1 5 Document C
32. m throughput and other performance related information including system CPU usage graph or table format and memory usage graph or table format If a performance display is active it is automatically updated with real time performance information in user selectable time increments The focus of the real time monitoring capabilities is e Overall system status e Utilization of resources on the Media Services Card e g signaling channel usage e Operation of telephony applications e g Messaging Call Center etc e IP telephony activity e D channel monitoring for PRI BRI and VoIP trunks Pis Statice Help BUN Indo Neco Cad Yoxe Poss IP Devices RTP Sarom UP LineNontor Usage Pio BON Ino f cru ax Pitypviced rosemary NB 17 ci 254 7 ns y Nopezei ran NB 3 cf SE a T P Uned Nedo Cad Resources Signaling dhyn 1005S 7 Neda chym 4058 c f Vorsburchendt Sol fe gs Pi DSP sarceacer 10 of 4 F e r Aches Telephony Deos IP turks tol 16 f IP nat Taz w lt Vors pate Nus os f Necks gyep Oo ox A A a nd 2 A vA i P Figure 23 System Monitoring Example The BCM Monitor application can be downloaded to an administrator s PC from the BCM and pointed at a specific BCM s IP address for monitoring Multiple Nortel Nortel Networks Nortel Logo the Globemark CS1000 are trademarks of Nortel Networks Issue 1 5 Page 32 of 38 AT amp T IP Flexible Reach and AT amp T IP Flexible Re
33. n select Line Pools In this case we selected BlocA under the Pool tab We will use this line pool to access the VoIP trunks Additionally all DN numbers that need to access the VoIP trunks must be added to this pool Please see the following screen shots for an example configuration Task Navigation Panel Dialing Plan Line Pools Access Code ae Configuration Administration Welcome E D System E Administrator Access E C Resources E Telephony L Global Settings E L Sets Lines Loops Scheduled Services E 4 Dialing Plan General DNs Public Network ee R N Ring Groups Lam Fak Cal SEGUIN soon a aR ERY aR Figure 6 Assigning Line Pool to IP Trunks Details for Line Poo DNs Call by Call Limits DNsumith Access to Line Pool p a 12000 2001 12002 Add Delete An mAn m ete safe ett He ret Nm A Teton AA me thre Figure 7 Assigning DN to Line Pool j Nortel Nortel Networks Nortel Logo the Globemark CS1000 are trademarks of Nortel Networks Issue 1 5 Page 16 of 38 AT amp T IP Flexible Reach and AT amp T IP Flexible Reach with AT amp T Business in a Box Nortel BCMS0 Release 3 0 SIP Configuration Guide Under Configuration gt Telephony gt Dialing Plan gt General we define the DN length to 4 digits File View Network Session Tools Help AP ext YMG
34. ork You can also create a fallback for the trunk This is a situation where the system reroutes the call to a PSTN line pool if the primary route is not available or the call quality is not suitable If you do not configure your network for fallback and the call quality is below threshold the IP call fails Check under Configuration gt Telephony gt Lines gt Active VoIP Lines to see if trunks have been allocated You should have a number of IP trunks displayed The total number of lines indicated corresponds to the number of IP trunks licensed by Nortel for your BCM50 See figure below Nortel Nortel Networks Nortel Logo the Globemark CS1000 are trademarks of Nortel Networks Issue 1 5 Page 14 of 38 AT amp T IP Flexible Reach and AT amp T IP Flexible Reach with AT amp T Business in a Box Nortel BCMS0 Release 3 0 SIP Configuration Guide Une 2000 Pontes 2w More E Ij on lE Dj Adwrestrety access L003 2000 PootDbca 200 hore lE _ DFrecscee LDD 200 Prottiocs 20 tare A 3 aa sting Lineoo4 2000 Pootficc A 2m tere 3 Say Lindos 200 Pocito 20 here Slee LwOos 2000 Potties 3000 Nore atie Preso Lil Un 100 Poena 0 Nore Linea 2000 Poot tice 2m More taian nt uwo 200 Poena 2w hore t Lires Linta 2000 Frotticca 2000 Nore OLow wot 2000 PociEaca 20 tiet Sered Services Livetlt 2 200 Poet Bins 2000 Hore ee ee ee eee ee ee ee me en ne ee St An K a n SEEEN ee A Figure 4 Available VoIP Trunks
35. partz PhP 0 Ew tondid Ober Werke Georgi Adhe bo cet tt gt F t ee I iy Figure 25 RTP Session Information NWM a ae eN S The BCM Monitor can be used to monitor incoming and outgoing trunks to determine if trunks are being busy or if they are idle The example below depicts utilized lines used by local and remote telephone DN numbers Nortel Nortel Networks Nortel Logo the Globemark CS1000 are trademarks of Nortel Networks Issue 1 5 Page 33 of 38 AT amp T IP Flexible Reach and AT amp T IP Flexible Reach with AT amp T Business in a Box Nortel BCMS0 Release 3 0 SIP Configuration Guide Figure 26 Line Monitor Information Pha nao BOM ho Hasa Cart Woe Party Pe Denose i ATP Serien p DREE Uag indos Baksos Line Nontor A Arhive Lst t Une Decim St Tine uss Site Desin Niabes ondhares A Vi te iner Shon aline ectsinginatne T 16 Leei Osga OREN iBA 300 9000 Corrected OMS 170R lt gt f e aii 2S 7 7 8 gy yy ay _ i The BCM Monitor can also be used to monitor all types of system usages The following are some parameters that can be monitored CPU utilization Physical memory Media card DSP utilization IP sets and IP Trunks Voice ports and media gateway usage Pis Statetics Heip BON irio NediaCad Voke Poss IP Devices RTP Sarom l UP LreNoray Usage Pi BON Into CPL r Prescelresreapy MBI 187 of 4 743 EE Norpaged ran NE 33 cf 6 n Uned
36. phone to other local Nortel BCM50 phone The following routing scenarios are supported by the Nortel Networks BCM50 IP PBX and DO use the AT amp T Call Control For voice calls the G 729 codec shall be used Nortel BCM50 phones to PSTN domestic US and international Nortel BCM50 phones to legacy PBX site with Cisco gateway Legacy PBX site with Cisco gateway to Nortel BCM50 phones Nortel BCM50 phones at one Nortel BCM50 IP PBX site to Nortel BCM50 phones at another Nortel BCM50 IP PBX site If the customer has subscribed to Calling Plans B and C Local then the following routing scenarios are supported by the BCM50 IP PBX and DO use the AT amp T Call Control For voice calls the G 729 or G 711 codec may be used BCM50 selects G 729 as the highest priority codec e Inbound PSTN to BCM50 phone e Outbound local PSTN calls from the BCM50 phones e Outbound local N11 i e 411 911 calls from the BCM50 phones Nortel Nortel Networks Nortel Logo the Globemark CS1000 are trademarks of Nortel Networks Issue 1 5 Page 10 of 38 AT amp T IP Flexible Reach and AT amp T IP Flexible Reach with AT amp T Business in a Box Nortel BCMS0 Release 3 0 SIP Configuration Guide Fax was tested and is supported on the BCM50 with the AT amp T IP Flexible Reach T 38 and G 711 and AT amp T IP Flexible Reach with AT amp T Business in a Box T 38 only services to from the following e PSTN e Legacy PBX site with Cisco gateway e Another BCM50 IP PB
37. rademarks of Nortel Networks Issue 1 5 Page 3 of 38 AT amp T IP Flexible Reach and AT amp T IP Flexible Reach with AT amp T Business in a Box Nortel BCMS0 Release 3 0 SIP Configuration Guide 1 Introduction This document provides a configuration guide to assist Nortel Networks BCM50 administrators in connecting to AT amp T IP Flexible Reach and AT amp T IP Flexible Reach with AT amp T Business in a Box via SIP trunks This document does not describe procedures to configure the BCM50 for advanced functionality For more information and procedures please refer to the Nortel technical documentation found on the Nortel website 1 1 Pre IP PBX Configuration Activity This guide assumes that the administrator is knowledgeable in IP PBX programming and operations An important tool that the administrators should have at their disposal prior to testing their IP PBX with AT amp T IP Flexible Reach and AT amp T IP Flexible Reach with AT amp T Business in a Box is the Wireshark network protocol analyzer This software can be used to run traces on problem calls so the information can be shared with equipment and network engineers This free software can be obtained at http www wireshark org The customer may also use TCPDUMP which can be found on most UNIX and Linux systems The customer should have Wireshark or TCPDUMP loaded on a server that is connected to a LAN switch or hub that can monitor both the signaling and media packets on any ca
38. refers to BCM50 Release 3 0 SIP Nortel Nortel Networks Nortel Logo the Globemark CS1000 are trademarks of Nortel Networks Issue 1 5 Page 12 of 38 AT amp T IP Flexible Reach and AT amp T IP Flexible Reach with AT amp T Business in a Box Nortel BCMS0 Release 3 0 SIP Configuration Guide The following BCM50 patches at minimum must be applied To verify any installed patches on the system under the BCM50 Element Manager s Administration tab click on Software Management and select Software Update History General System Metrics Telephony Metrics Utilities Backup and Restore Logs Log Management 3 Software Management Software Updates 1 4 4 aanhin tf wen tthe oan emi miana Delt ttem nntite andina tale Ahin ainai of im ainin in UN aia Malthe metals deaths ott mal tien d Figure 3 BCM50 Lists of Applied Patches Patch Name Description BCM050 R300 FEPS 2 UPDATE to FEPS BCM050 R300 SOFTWARE MANAGEMENT 32 BCM050 R300 SU Desktop 54 200804 BCM050 R300 SU System 139 200812 BCM050 R300 FEPS 150 Nortel Nortel Networks Nortel Logo the Globemark CS1000 are trademarks of Nortel Networks Issue 1 5 Page 13 of 38 AT amp T IP Flexible Reach and AT amp T IP Flexible Reach with AT amp T Business in a Box Nortel BCMS0 Release 3 0 SIP Configuration Guide 4 2 IP Trunks Voice over IP VoIP trunks are signaling channels that simu
39. rotocol to communicate to the Nortel BCM50 IP PBX for call feature and routing support These phones can be connected to a Nortel Ethernet switch ES 470 ERS 5520 etc that supplies in line power IEEE 802 3af to the phones Nortel Nortel Networks Nortel Logo the Globemark CS1000 are trademarks of Nortel Networks Issue 1 5 Page 9 of 38 AT amp T IP Flexible Reach and AT amp T IP Flexible Reach with AT amp T Business in a Box Nortel BCM50 Release 3 0 SIP Configuration Guide e The following interfaces are provided on all three variants of the BCM50 main module o 12 digital station ports supporting digital phones o 4 Analog Loop Supervised Trunks NA networking standards o 4 Analog Station interfaces with message waiting and CLID support o 3 port 10 100 Ethernet switch with auto sensing and auto polarity Two of these ports also support connection of optional expansion units o 110 100 Ethernet port reserved for direct access management of the system o Integrated CallPilot voice mail system RFC2833 DTMF is currently not supported on the IP Softphone 2050 thus the IP Softphone 2050 is not supported for AT amp T IP Flexible Reach and AT amp T IP Flexible Reach with AT amp T Business in a Box services This will be fixed in the next major release of the IP Softphone 2050 release 3 The following routing scenarios are supported by the Nortel BCM50 IP PBX and DO NOT use the AT amp T Call Control e Local Nortel BCM50
40. s cscccsceeeseeeseeeeees 12 42 TP TnK a e O a aN 14 4 3 SIP Proxy Parameters unean aar E E A A SEAT 21 4 3 1 Failover to Secondary AT amp T IP Border Element IPBE NOT SUPPORTED ON AT amp T IP Flexible Reach with AT amp T BUSINESS IN A BOX 22 4 4 gt Media Paraiiete te senso isos Sia cay eae tee eine ea eee tes 24 4 5 SIP URI Mapetan ieni scanty yd besa ia are E R E A a ehira emma aN 26 4 6 Port Rande Skeren a E E A E E a 26 4 7 Configuring Outgoing Calls from BCM50 to AT amp T IP Flex Reach 28 4 8 Configuring Incoming Calls from AT amp T IP Flex Reach to BCM5S0 29 Troubleshooting nnise irnn e EAEE AE E EATE ARREA 32 5 1 System Monitoring with BCM Monitor s ssesssssesssesseesessrosseesrssrssseesseserssresse 32 5 2 Real time display of BCM50 Alaris ojcccsncuscccactbancchatstancotdanea ced atoetrieees tats 35 5 3 Log Management oison iere a a a o a e a alata 36 APPENDIX A Configuring Destination Code with Wildcard ssssesessesesessee 37 Nortel Nortel Networks Nortel Logo the Globemark CS1000 are trademarks of Nortel Networks Issue 1 5 Page 2 of 38 AT amp T IP Flexible Reach and AT amp T IP Flexible Reach with AT amp T Business in a Box Nortel BCMS0 Release 3 0 SIP Configuration Guide TABLE OF FIGURES Figure 1 AT amp T BY GIP NetWork secesii niina nated casas aE aaa AEA doria oiai Ea 9 Figure 2 BCM50 Software Version Number c ccsccssscscesceeeeee
41. ss Route all calls using proxy g MCDN Protocol Port Outbound Proxy Table IP Address Port Load balancing Weight keep alive ANAA a amida Sm Riel ot the BLN amna AD ARA Nie Are M mh May Ad A Ao a Aime Mile mN me OM AA A m Rift TAND a Ae MaA AAA A D Figure 14 Sip Proxy Parameters For IP Flexible Reach Populate the Domain as the IP address of the AT amp T IP Border Element For AT amp T IP Flexible Reach with AT amp T Business in a Box The Domain will be the IP address of the local interface of the AT amp T Business in a Box router Contact your local AT amp T Customer Care representative for the IP addresses and more information Nortel Nortel Networks Nortel Logo the Globemark CS1000 are trademarks of Nortel Networks Issue 1 5 Page 21 of 38 AT amp T IP Flexible Reach and AT amp T IP Flexible Reach with AT amp T Business in a Box Nortel BCMS0 Release 3 0 SIP Configuration Guide 4 3 1 Failover to Secondary AT amp T IP Border Element IPBE NOT SUPPORTED ON AT amp T IP Flexible Reach with AT amp T BUSINESS IN A BOX For AT amp T IP Flexible Reach with AT amp T Business in a Box customers please skip this section and continue on to Section 4 4 Backup to a secondary AT amp T IP Border Elements is supported on the BCM50 using the SIP OPTIONS keep alive approach The BCM50 will send SIP OPTIONS messages to the AT amp T IPBEs listed in the Outbound Proxy Table an
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