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Avaya NetVision Phone User's Manual

1. seat ERER 6 7298 Packet Size Sms Ring Type Beep 7 Ring Tone Tonet G 711 Packet Size Bons Key Volume Low v Backlight Aue Contrast Language English r Pager Ring Type Beep 7 Inactive features The information in the following boxes does not apply to Business Communications Manager programming unless otherwise noted e Extended Services Protocol e Short Messaging Services e Airbeam Parameters e Ext Verification 4 Under the Tools menu click Import Features Note A new site defaults to the M1 feature set Therefore after you create a new site change the switch type to BCM Then select Tools Import Features to update the features list Features tab NetVision Phone Administrator Guide 12 Chapter 1 Installing NetVision telephones Adding user records and features After you set up the Site Data parameters enter user records for the handsets you are configuring then define the features for each handset 1 Click on the User List tab 2 Inthe fields at the bottom of the screen enter a record for each handset you are adding Refer to the following figure Note The information you enter for the User Name PIN and User Extension must be the same as what you entered into the Unified Manager H 323 Terminals record Name Password and DN fields Figure 5 Adding Users Current User Area User Name joey Add User Extension fi 23 Change User PIN 123 Full Name f
2. If your handset is still attached to your computer with the serial cable skip these steps and go to the next section 1 Turn the handset off Press and hold 2 Attach the serial cable from your computer to the handset 3 Turn the handset back on P0993475 02 Chapter 1 Installing NetVision telephones 17 Downloading the handset configuration through the serial cable When you have your computer and handset correctly hooked up you are ready to download the configuration 1 Open the Nortel NVPA application and click the Download tab 2 At the bottom of the screen under Phone to Download select the handset to which your computer is attached or click the Query New Phone button to select it 3 Onthe Nortel NVPA Download screen click Download profile to the phone Refer to the following figure Figure 11 Downloading the configuration to a handset Select a phone to process Com el Phone to Download fe 7 F41006E 7 Co Download profile to the phone dien C3 BIN file to Download New ar 4 2 Download BIN to the phone 1 gt Insert serial cable into phone 2 gt Hit the Query button above 3 gt Hit the SND key on the phone 4 Press the key on the handset The application downloads the configuration file to the handset The message line on the Nortel NVPA screen indicates the status of the process When the download is complete the handset connects to the Business Communications Manager and pr
3. off hook before being activated Features that requires additional data entry such as Call Forward must also initiate a call Also refer to Indexed features on page 19 e 2 DTMF feature or memory dialer Memory dialers have a special syntax to specify whether or not to make a call and special characters to identify the digits as a feature code as well as other special functions Refer to DTMF features on page 22 Example Adding Call Forward All Calls Call Forward All Calls Frwd All 1 e The first two parameters of the feature line are enclosed in quotes e The last parameter is a single digit 0 1 or 2 which specifies the type of feature e Each line is terminated with a semicolon e No leading spaces are allowed nor are spaces allowed between parameters Spaces are allowed in the feature description and feature label since they are enclosed in quotes NetVision Phone Administrator Guide 26 Configuring feature codes for NetVision Figure 14 FtrBCM txt file layout this is a comment line The version line appears on the Features tab in NVPA It must start with BCM but is otherwise not formatted The next line is the version line BCM Default Features v0 00 The next line defines the syntax for a feature definition Feature description Feature label type Feature key FEATURE 1 Feature Key FEATURE 1 Call Transfer T
4. pressed the handset keys to activate a feature Special characters used in the digit string define how the telephone interprets the string Refer to Table 2 Table 2 Digit string special dialing characters initiates a call on an idle line brackets enclose call coding If a feature with this code is entered during a call these are ignored and the feature is sent for the current call The system interprets these characters as activating the Feature call which is equivalent to pressing the Feature button on other system telephones u used to start features that initiate calls when there is no current active call Example 1 4 A used to start features during calls already in progress Example A71 use to activate Hold for an active call e when connected to an analog line enables DTMF tones dialing This allows someone using a pulse mode analog line to connect to a far end device then turn on tones to control the device e immediately after the feature call to turn off a feature inserts a flash hook signal analog lines inserts a one half second pause P0993475 02 Configuring feature codes for NetVision 23 Table 2 Digit string special dialing characters Continued inserts the DN of the current logged on user acts as an key Examples of DTMF code configurations e Initiating a call If the feature code you enter is expressed as lt feature co
5. LD KEY fo f NetVision Phone Administrator Guide 20 Configuring feature codes for NetVision When the feature is activated on the handset the index number is sent to the Business Communication Manager where the system interprets the number as the requested feature Supported features Table 1 lists the index codes and DTMF strings for the Business Communications Manager features that are supported on the NetVision handset The NetVision handset FCT menu supports a maximum of 10 features e The Nortel NVPA stores the list of features for the FCT menu in FtrBCM txt You can use the values on this table to change that list Refer to Determining values for the FtrBCM txt file on page 24 Table 1 Indexed features supported Feature Name Type Index Feature Description code FEATURE Key 1 1 F Indexed features DTMF features A during call or initiated call string Call Center Agent 0 104 904 Login and receive calls as a Call Center agent login Call Center Agent 0 108 908 Temporarily stop receiving calls from the Call Center Make Busy system Call Forward 1 14 4 Send calls to another telephone in your system Hunt Group calls override all Call Forward features A Hunt Group extension can be a Call Forward destination Implemented as a toggle feature for NetVision telephones User can also press 4 to cancel the feature Call Park 1 74 74 Allows user to p
6. Part No P0993475 02 Business Communications Manager 3 0 NetVision Phone Administrator Guide NORTEL NETWORKS Copyright 2002 Nortel Networks All rights reserved The information in this document is subject to change without notice The statements configurations technical data and recommendations in this document are believed to be accurate and reliable but are presented without express or implied warranty Users must take full responsibility for their applications of any products specified in this document The information in this document is proprietary to Nortel Networks NA Inc Trademarks NORTEL NETWORKS is a trademark of Nortel Networks Microsoft MS MS DOS Windows and Windows NT are registered trademarks of Microsoft Corporation Symbol Spectrum24 and NetVision are registered trademarks of Symbol Technologies Inc All other trademarks and registered trademarks are the property of their respective owners P0993475 02 Contents Contents 3 Figures 4 Tables 5 Chapter 1 Installing NetVision telephones 7 NetVision connectivity 7 Access points 7 Keycodes 7 Handset and call functions 8 Gathering system information before you start 8 Identifying the handset to the system 9 Using the Nortel NVPA tool to configure handsets 9 Before you start 10 Configuring handsets 10 Adding user records and features 12 Identifying the handset and downloading the record 14 Identifying the handset to the Nortel NVPA
7. ark a call on the system by assigning it a Call Park Code The call can be retrieved at any other telephone by entering the Call Park code Call Pickup 1 76 76 Answer any ringing telephone Directed Call Pickup Group 1 75 75 Answer a call ringing on another telephone within the same pickup group Class of Service 1 68 68 Access the system from a remote location or use to change dialing filters on the line Conference Call 1 13 3 Set up 3 way conversation DN Query 20 0 Query the directory number of the telephone Do Not Disturb 0 85 85 Prevent calls from coming in to the handset toggle feature Hold Unhold call 1 99 B Hold or unhold a call Use to retrieve call if END used and the link is dropped Language English 0 131 501 Pick language display for Business Communications Manager prompts Note Handset generated prompts Language French 0 132 502 are English only Language Spanish 0 133 503 Last Redial 1 15 5 Redial the last external number you dialed P0993475 02 Configuring feature codes for NetVision 21 Table 1 Indexed features supported Continued Feature Name Type Index Feature Description code Line Pool 1 64 64 Enter line pool access code to dial through Business Communications Manager line pool Link 1 71 71 Host signaling code Message Cancel 1 31 1 Send and receive messages from other syst
8. ature codes for NetVision P0993475 02 29 Index Symbols inserts flash hook signal 22 initiates call in DTMF string 22 A access point ESS ID 8 10 active site 12 analog telephone dialing codes 22 answer mode 11 B before you start NetVision 8 BIN file to Download 16 Business Communications Manager Published LAN interface 8 C Call Center Agent login 20 Agent Make Busy 20 Call Forward 20 Call Forward All Calls 12 Call Park 12 20 Call Pickup directed 20 group 20 Call Transfer 12 Class of Service 20 Client Install button 8 com port 14 Conference Call 12 20 Conference call 20 D DN inquiry 20 DNs DTME string 22 Use Extension 12 Do Not Disturb 12 20 documention supporting 8 download firmware NetVision 15 Nortel NVPA configuration 16 Download BIM to phone 16 Download profile to the phone 16 DTME features configuring strings 22 Nortel NVPA page 12 DTME string add current DN 22 enables dialing turns off feature 22 end call code 22 flash hook signal 22 pause code 22 sample configurations 23 special codes 22 E enable concurrent vibrate 11 enable silence suppression 11 end call DTMF string code 22 extension NetVision also see DNs 12 F Feature description 24 Feature key DTMF string special codes 22 indexed features 12 20 Feature label 24 feature site gateway type 24 features activate feature menu 22 customizing for users 27 de
9. d their codes 5 You are now ready to identify the handsets to the Nortel NVPA and to download the firmware and the configuration into the handsets Refer to Identifying the handset to the Nortel NVPA tool on page 14 NetVision Phone Administrator Guide 14 Chapter 1 Installing NetVision telephones Identifying the handset and downloading the record After you add all the user files and feature information you are ready to identify the handset to the Nortel NVPA tool download the correct firmware and then download the configuration file Identifying the handset to the Nortel NVPA tool Follow these steps to identify the handset to the Nortel NVPA tool Note For these procedures the NVPA tool is running on your computer and the Download tab is selected 1 Ensure the handset is turned off 2 Attach the serial cable from your computer to the handset 3 Turn the handset on 4 Onthe NVPA Download screen shown in the figure below do the following a Ensure that the correct Com Port is selected b Click the Query New Phone button Figure 7 Connecting to a handset Select a phone to process Com Port Phone to Download 1 AS ra OOBE Download profile to the phone C3 BIN file to Download C4 ai Download BIN to the phone 1 gt Insert serial cable into phone 2 gt Hit the Query button above 3 gt Hit the SND key on the phone 5 Immediately press the key on the handset Th
10. de gt the system will initiate a call and then send the characters entered in lt feature code gt The Business Communications Manager interprets the at the front of the feature code string as the feature activation code when the is the first digit of a new call The lt feature code gt string can include any of these characters 0 to 9 and Examples 221 initiates a call to extension 221 4 initiates a call then sends the feature code 4 Call Forward to the Business Communications Manager The user then enters the DN where the call is to be forwarded When the call is complete the user presses on the handset e Initiating features while on a call If the code you enter for the feature is expressed as A lt feature codes the system interprets this as a feature that is activated during a call The Business Communications Manager interprets the A as the Feature key The lt feature code gt string can include these characters 0 to 9 A B C D and Examples A74 activates the Call Park feature during an active call A71 when invoked during a call signals the Business Communications Manager to send a Link Flash during a call e Combining the features 4221 initiates a call and invokes Call Forward then automatically dials 221 The square bracket automatically ends the call NetVision Features tab configuration The Features tab on the Nortel NVPA tool defines the contents of the NetVision handset
11. ding users 12 before you start 8 BIN file to download 16 com port 14 configuring features 19 connectivity 7 customizing features for users 27 Download BIN to phone 16 download firmware 15 download Nortel NVPA configuration 16 DTMF features 22 DTMF string codes 22 features to be added 8 General settings 10 handset IP address 8 14 hold key definitions 10 identifying the handset 14 indexed features 19 installing 7 Nortel NVPA configuration 10 Nortel NVPA features page 12 Nortel NVPA tool 8 Nortel NVPA inactive features 11 password 8 Phone Preferences 11 Pin verification 11 PIN connecting 17 Published LAN IP address 8 sample DTMF feature strings 23 serial cable 8 P0993475 02 Index 31 site gateway 10 subnet gateway 8 supporting documentation 8 NetVision Phone Administrator see Nortel NVPA Node IP address 8 Nortel NVPA adding users 12 BIN file to download 16 configuring features 19 download configuration to handset 16 download firmware to handset 15 download tool 8 DTMF features 22 DTME string codes 22 features page 12 features tab 23 general settings 10 handset IP address 14 identifying the handset 14 inactive features 11 indexed features 19 node IP address 8 phone mode 14 Phone Preferences 11 user name 15 users customizing features 27 using 10 P Page 12 20 page supported features 21 password NetVision 8 pause DTMF string code 22 phone mode 14 phone preferenc
12. display menu that appears when the user presses or on the handset The NVPA comes with a default set of features Nortel NVPA uses the Gateway Type setting on the Site Data tab to determine which set of default configuration files to use When the Gateway Type is set to BCM Nortel NVPA uses FtrBCM txt to build the Features Tab feature list To change the contents of the Features tab you can edit FtrBCM txt NetVision Phone Administrator Guide 24 Configuring feature codes for NetVision The FtrBCM txt file specifies the feature type feature description and feature label The file does not specify the feature index or DTMF digits nor does it specify the shortcut number which means you need to enter this information on the Feature tab after you invoke this file Finding the correct Feature list When a new site is created Gateway Type on the Site Data tab is set to Meridian 1 by default Therefore the feature list will populate from FtrMer1C txt Use these steps to change a site to refer to a Business Communications Manager 1 Change the value in Gateway Type to BCM 2 Select Tools Import Features This will cause the feature list to be reloaded from FtrBCM txt 3 Click on the Features tab and enter the values for Shortcut number Phone Set and DTMF digits Determining values for the FtrBCM txt file If you want to change the default feature list you can edit the FtrBCM txt file The structure of the FtrBCM
13. e application uploads identification data from the handset The message line above the Com Port box will indicate the status of the process When the upload is complete you will notice additional information entered into the Download tab and the Phone List tab fields 6 Click the Phone List tab 7 Inthe fields at the bottom of the window enter the information that identifies the handset Refer to the following figure a IP address for the handset P0993475 02 Chapter 1 Installing NetVision telephones 15 b Phone Mode to Personal C User Name that matches the name you entered in the H 323 Terminals record in the Unified Manager Figure 8 Checking the Phone List entry for the handset You can now query phones by using the Add button below Current Phone to Modify SA Serial No Z OO6E Add IP Addr fi 72 30 3 29 Change Phone Mode Personal 7 _ Change User Name Jioey 7 Delete 8 Click Change to save any updates 9 Continue with the next section Updating handset firmware Use this procedure to update firmware on your new NetVision handsets 1 Unplug the serial cable from the handset 2 Turn the handset off Press and hold 3 Attach the serial cable from your computer to the handset 4 On the Nortel NVPA application do the following a Click the Download tab Refer to the following figure Figure 9 Selecting a handset for firmware download SiteData UserList Features Web Cl
14. e the configuration file for the handset to use to connect to the system and to identify itself to the Business Communications Manager This tool includes a page for defining what features appear on the handset feature menu For a description about how to define feature menu items refer to Appendix A Configuring feature codes for NetVision on page 19 The process for configuring an NVPA record and downloading it to the handset are included under these headings e Configuring handsets on page 10 e Adding user records and features on page 12 e Identifying the handset to the Nortel NVPA tool on page 14 e Updating handset firmware on page 15 e Downloading configurations to the handset on page 16 NetVision Phone Administrator Guide 10 Chapter 1 Installing NetVision telephones Before you start Before you can accomplish this procedure you need to ensure that you have the PC to handset cable on hand and that you have downloaded the latest NVPA application from the Symbol website Refer to items 1 and 2 in Gathering system information before you start on page 8 Configuring handsets This procedure provides information about what must be entered into the application to ensure that the handsets work with the Business Communications Manager 1 Open the NVPA application 2 Ensure you select the correct site Active site or create a new site record 3 Ensure the settings on the Site Data
15. em Messages Send 1 11 1 devices Messages View 1 65 65 Off hook 1 98 provides dial tone or answers a ringing call after pressing END or powering on or taking a conference call off hold if the handset is the master Page 1 60 60 Send Page announcements to specific groups Page Combined 1 63 63 Note The NetVision handset cannot receive page announcements Page External 1 62 62 Page Internal 1 61 61 Priority Call 1 69 69 Transmit priority call to another telephone in the system Note Handset cannot receive Priority calls Privacy 83 Change privacy setting for an external line assigned to the handset Speed dial Make 1 10 0 Use system speed dial codes System Wide Call 1 221 to 521 to Answer calls or put calls on Hold by selecting the Appearances 236 536 SWCA feature 220 520 Find an available SWCA key to park a call 237 537 Find the oldest SWCA call 238 538 Find the newest SWCA call Time 0 103 803 Briefly displays the date and time when on a call or when feature status message is on the display of an idle telephone Transfer 1 70 70 Transfer calls to another telephone either inside or outside the system Press 70 on handset to cancel feature Trunk Answer 1 100 800 Answer an external call that is ringing on a line in a Ringing Service schedule from any telephone in the system Note Does not work for a private line Voice Call make 1 66 66 Make a voice call to another telephone Note NetVision receiv
16. es NetVision 11 Phone set 12 Phone to Download 16 PIN connecting to the system 17 Nortel NVPA 12 verification 11 play volume 11 priority call 21 privacy invoke 21 Q Query New Phone 14 R ring mode 11 ring volume 11 S serial cable NetVision 8 shortcut number 12 silence suppression enable NetVision 11 site data 10 gateway 10 special codes DTMF string 22 Speed dial 20 speed dial initiate 21 subnet mask NetVision 8 NetVision handset 10 SWCA supported feature 21 system speed dial 12 T Time 21 Transfer supported feature 21 transfer NetVision supported feature 20 Trunk answer 21 type feature 24 U Unified Manager Client Install 8 Nortel NVPA download 8 user list 12 user name 12 15 V voice call supported feature 21 voice mail 12 20 supported features 21 NetVision Phone Administrator Guide 32 Index W wireless IP 7 P0993475 02
17. es voice calls as a ringing call VM leave msg 1 180 980 Provides all voice mail functions that are available to VM access 1 181 981 the system VM Spare 1 182 982 VM Spare 1 183 983 VM Call Fwd 0 184 984 NetVision Phone Administrator Guide 22 Configuring feature codes for NetVision Table 1 Indexed features supported Continued Feature Name Type Index Feature Description code VM DN query 0 185 985 VM Transfer 1 186 986 VM intercept 1 187 987 VM Directory 1 188 988 VM Call Record 1 189 989 DTMF features Most Business Communications Manager features are available as Index features However the DTMF capability allows for additional features and special programming such as combining a code to initiate a call and then sending a feature request These codes are entered in the DTMF string field on the NVPA Features screen DTME features act in the same way that memory buttons do As well they can be configured to be used on an idle line or during a call When the feature is activated on an idle line a call is initiated and then the feature sequence is sent to the Business Communications Manager When the feature is activated during an active call the feature sequence is sent directly to the Business Communications Manager and relates to the current call In either case the Business Communications Manager processes the feature sequence as if the user had
18. fault gateway type 13 definition syntax FtrBCM txt 24 DTMF features 22 handset menu 8 import NetVision feature file NetVision 10 import NetVision features 10 NetVision Nortel NVPA 12 NetVision configuring 19 Nortel NVPA page 23 sample DTMF strings 23 turns off feature in DTMF string 22 firmware BIN file to download 16 download NetVision 15 NetVision Phone Administrator Guide 30 Index flash hook signal DTMF string code 22 FtrBCM txt 24 G gateway NetVision IP address 8 subnet NetVision 10 type determines feature set 24 type NetVision 10 Gateway Type 13 Group Pickup 20 H H 323 devices NetVision 7 H 323 terminals record connecting 17 name 15 handset download firmware 15 download Nortel NVPA configuration 16 identifying handset to Nortel NVPA 14 IP address 14 hold key definitions 10 Import features 10 indexed features Nortel NVPA page 12 programming 19 Installation NetVision telephones 7 NetVision before you start 8 IP address handset 8 NetVision handset 14 subnet gateway 10 subnet gateway NetVision 8 IP telephones installing 7 keycode 7 NetVision connecting 17 IP wireless keycode 7 K keycodes NetVision 7 L language 20 Last Number Redial 20 LCD contrast 11 line pool supported feature 20 Link 20 Meridian 1 NetVision active site 10 Messages 20 N name NetVision 8 NetVision Nortel NVPA 15 NetVision access point ESS ID 8 active site 10 ad
19. i 23 Delete Use the Change Button to commit your data 3 Click on the Features tab Refer to the following figure 4 Inthe fields on the Features page you will note that the Shortcut Numbers and Phone set field entries are filled out These features are obtained from the default feature file that automatically loads when you choose the BCM switch type Refer to Indexed features on page 19 If any DTMF features are on the page and are selected enter the DTMF string for the feature in the DTMF String field if it is not already there Refer to DTMF features on page 22 P0993475 02 Chapter 1 Installing NetVision telephones 13 Figure6 NVPA default Features list Ver BCH Default Features v2 1 Shortcut Indexed Features Number IV Feature Key I Call Park Page General Speed Dial I Group Pickup I Call Transfer 7 Conference Call Do Not Disturb JV Call Forward I Voice Mail Access DTMF Features Shortcut Number DTMF String Note These features must match Business Communications Manager capabilities gt Gateway Type from the Site Data page determines the default entries in this table For information about changing the list of Features on the Features tab refer to Appendix A Configuring feature codes for NetVision on page 19 This section also includes a description of the difference between Indexed features and DTMF features and provides a list of supported features an
20. ient Phones Download SerialNumber SWver Hwver Phone Type RF Type Last Updated On gt F41006E 04 21 04 NVP2 9 19 2002 9 10 19 AM b Select the listing for the handset at the top of the screen or click the Query New Phone button at the bottom of the screen NetVision Phone Administrator Guide 16 Chapter 1 Installing NetVision telephones c At the bottom of the screen in the BIN file to Download field select the new firmware file In the following figure this is XD_FH_04XXXX BIN Figure 10 Downloading new firmware to a handset C3 BIN file to Download i one C4 a FH_04XXXX BIN a Download BIN to the phone 4 5 Set up the handset press and hold the 1 and keys At the same time press and momentarily hold Note For detailed descriptions about using the handset menus and troubleshooting error gt messages refer to the NerVision Phone Telephone Start Kit Installation Guide available from Symbol 6 Onthe Nortel NVPA Download screen click on Download BIN to the phone The firmware download begins When the process completes the display indicates that the File Transfer OK 7 When the firmware is successfully downloaded you can download the Nortel NVPA configuration to the handset Refer to the next section Downloading configurations to the handset Ensure the correct firmware is in the handset before you attempt to download the Nortel NVPA configuration Setting up the handset
21. is complete or the information is on hand before you start configuring your Net Vision telephones 1 You have obtained the Symbol NetVision serial cable which is used to transfer configuration information between the computer where the NVPA is installed and the handset Purchase cable from Symbol at lt http symbol com gt part number 25 20528 01 2 You have downloaded the Nortel NVPA to your computer http www symbol com services downloads nvfirmware2 html or e Under the Administrator Software heading click on the Nortel _x x x exe firmware link Uninstall the existing version of NVPA on your computer before you install any new versions of the tool Download the NetVision Phone Administrator software Note The screens shown in this document are from NVPA version 4 3 You have obtained the IP address of the subnet gateway for the handset Business Communications Manager IP address Default IP gateway field 4 You have obtained the subnet mask for the handset subnet if Subnet Mask field required 5 You know the IP address of the Published LAN WAN interface of Node IP address field the Business Communications Manager 6 You know the Name and Password that will be assigned to the handsets H 323 record and Nortel NVPA records 7 Decide which features you want to add to the handset menu NVPA tool Refer to NetVision menu feature types on page 19 if you wan
22. ng NetVision telephones This document describes how to use the Nortel version of the NetVision Phone Administrator NVPA software to configure the features for Symbol NetVision wireless IP telephone handsets You download this software from the Symbol web site and install it on your local computer You must also obtain a special serial cable to connect between your computer and the handset to allow the configuration you create in the NVPA to pass to the handset and for the handset information to pass to the NVPA Refer to Gathering system information before you start on page 8 for Symbol website information NetVision connectivity NetVision and NetVision Data wireless IP telephones connect to the Business Communications Manager over a LAN through the Business Communications Manager LAN or WAN card The Business Communication Manager sees these telephones as IP telephones which means that the DN records are assigned from the digital range rather than the Companion or ISDN range of DNs The NetVision handsets use the default codecs set up for IP trunks Note NetVision handsets experience communications problems if your system has NAT between the handset internet connection and the published address of the Business Communications Manager LAN For this reason this configuration is NOT supported From within the system the handsets can make and receive calls from any trunk type supported by the system which can include voice ove
23. ompts you to enter the password PIN 5 Enter the PIN and allow the telephone to connect If you get an error message you may be out of range of the access point Move closer and try again If you still cannot connect check all the settings in both the Nortel NVPA tool and the Unified Manager H 323 Terminals record NetVision Phone Administrator Guide 18 Chapter 1 Installing NetVision telephones Checking or updating your NVPA software version If you are not sure if you have the latest NVPA application you can go to the Symbol website given in Gathering system information before you start on page 8 or you can look under the Help menu item in your application if it is version 1 2 0 or greater Refer to the following figure Figure 12 Checking NVPA version NetYision Nortel Phone Administrator In your NVPA application click on Help and select About Active Si Contents This will open the dialog box shown below Sitel Search For Help On Central o Sitel Click on the website to access current NVPA information 6 2 Re Erz Note If you upgrade your version of NVPA remember to uninstall the existing version on your computer before you install the new version P0993475 02 19 Appendix A Configuring feature codes for NetVision This appendix describes how Business Communications Manager features can be programmed onto the NetVision handset feature display menu by changing the F
24. r IP VoIP digital and analog trunks The handset DN record determines which lines the handset can access The handset can communicate with any other type of telephone supported by the Business Communications Manager system Access points Instructions about installing the access point are provided with the access point equipment which is sold and installed separately The access point is set up with an identification code ESS ID which is entered into the handset either through a configuration download or manually through the dialpad to allow the handset to access the system through that access point All access points in the same system have the same ESS ID to facilitate the roaming feature Keycodes Before setting up NetVision telephones you must ensure that keycodes have been entered for sufficient numbers of IP telephones For information on entering keycodes see the Keycode Installation Guide NetVision Phone Administrator Guide 8 Chapter 1 Installing NetVision telephones Handset and call functions Symbol supplies a handset user guide which describes the features on the NetVision handset and how to use them to perform basic functions The Business Communications Manager NetVision Feature card explains how to use the handset to access features on the Business Communications Manager system and provides some quick tips for basic call functions Gathering system information before you start Ensure the following
25. ransfer 0 Conference Call Conference 0 Call Park Park 0 Do Not Disturb DND 0 Call Forward All Calls Call Fwd 1 Page Page 2 Voice Mail Voice Mail 2 System Speed Dial Speed Dial 2 Editing the FtrBCM txt file Follow these steps to edit the file 1 Access FtrBCM txt on the computer where you installed Nortel NVPA 2 Add change or delete the feature information in the file Refer to Determining values for the FtrBCM txt file on page 24 Save the file Open the Nortel NVPA and update the feature list for the site s Refer to Finding the correct Feature list on page 24 5 Under Tools select Import Features New or changed entries will not be selected and will have no Shortcut number Phone Set value or DTMF string P0993475 02 Configuring feature codes for NetVision 27 Customizing features for users If you want different feature lists for different types of users N oO BR WO Define a new site for each type of user Create a version of the FtrBCM txt file for each new site user type Refer to Editing the FtrBCM txt file on page 26 Create a new site Copy the appropriate version to FtrBCM txt Follow the steps in Finding the correct Feature list on page 24 Go to the Features tab and populate the fields for the desired features Enter new users on the site NetVision Phone Administrator Guide 28 Configuring fe
26. t to change the default lists DTMF features Index features Features tab 8 The access point is installed and you have obtained the ESS ID IEEE802 ESS field P0993475 02 Chapter 1 Installing NetVision telephones 9 9 You know the IP address for each handset Phone List tab 10 You know the version of firmware that you need to download to Download tab the handset BIN File to download field Some examples where XXXXXX is the version number NetVision FH 2MB phone NF_FN_XXXXXX BIN Dataphone FH 2MB phone DF_FNW_XXXXXX BIN NetVision DS 11MB phone ND_FN_XXXXXX BIN Dataphone DS 11MB phone DD_FN_XXXXXX BIN NetVision II DS 11 Mbit phone QD_FH_XXXX BIN Identifying the handset to the system The H 323 Terminals records are defined in the Unified Manager within the Business Communications Manager The information you enter into these records identify the handsets to the Business Communications Manager system Each handset is provided with a unique record From the information contained in the records the Business Communications Manager determines which handsets will be allowed to connect to the system The Name and Password fields of this record and the NVPA record for the handset must be exactly the same or the handset will not be allowed to connect to the Business Communications Manager system Using the Nortel NVPA tool to configure handsets Use the Nortel NVPA tool to creat
27. tab are correct If not make changes as appropriate Refer to the figures on the following pages Required settings General fields Ensure the four fields indicated in the following figure have the correct parameters The RAS node IP address is the Published IP address for your Business Communications Manager Figure 1 General required parameters SiteData r General Network Parmeters a IEEE802 ESS fjpoz u Access Point ID code Subnet Mask 255 255 0 0 L Subnet mask for handset Default IP Gateway 172 20 3 21 L _ IP address of subnet gateway RAS Node IP Addr 1 72 30 3 21 Published IP address of Business Communications Manager Switch Type BCM v Site gateway always set to BCM Inthe Hold Key Definitions box select Dual 1 and set 1st Cmd to B Refer to the following figure Figure 2 Hold key programming Hold Key Definitions C Mute Duall C Dual 1st Cmd fe 2nd Cmd j P0993475 02 Chapter 1 Installing NetVision telephones 11 Inthe Pin Verification box select External Refer to the following figure Figure 3 PIN verification Pin Verification r Ext Verification None None C Inema Verify Extemal Optional features The settings shown in the following figure are unique to your requirements Change the defaults to suit your system requirements Figure 4 Optional settings Phone Preferences Playback Yolume i v Codec Settings
28. tool 14 Updating handset firmware 15 Downloading configurations to the handset 16 Setting up the handset 16 Downloading the handset configuration through the serial cable 17 Checking or updating your NVPA software version 18 Appendix A Configuring feature codes for NetVision 19 NetVision menu feature types 19 Indexed features 19 Supported features 20 DTMF features 22 Examples of DTMF code configurations 23 NetVision Features tab configuration 23 Finding the correct Feature list 24 Determining values for the FtrBCM txt file 24 Editing the FtrBCM txt file 26 Customizing features for users 27 IP Telephony Configuration Guide Figures Figure 1 General required parameters 10 Figure 2 Hold key programming 10 Figure 3 PIN verification 11 Figure 4 Optional settings 11 Figure 5 Adding Users 12 Figure 6 NVPA default Features list 13 Figure 7 Connecting to a handset 14 Figure 8 Checking the Phone List entry for the handset 15 Figure 9 Selecting a handset for firmware download 15 Figure 10 Downloading new firmware to a handset 16 Figure 11 Downloading the configuration to a handset 17 Figure 12 Checking NVPA version 18 Figure 13 NVPA Feature screen 19 Figure 14 FtrBCM txt file layout 26 P0993475 02 Tables Table 1 Indexed features supported 20 Table 2 Digit string special dialing characters 22 Table 3 FtrBCM txt values and descriptions 24 IP Telephony Configuration Guide P0993475 02 Chapter 1 Installi
29. trBCM txt file that the NetVision Phone Administrator NVPA uses to populate the Features tab The application comes with a default set of features This process is only necessary if you want to delete existing features from the default list and add new ones The list contains a maximum of 10 features e The first part of this chapter describes the two different types of features and how they are used e The second section NetVision Features tab configuration on page 23 describes how to change the FtrBCM txt file and update it to your NVPA application NetVision menu feature types The Nortel NVPA use two types of features Indexed features and DTMF features Indexed features Indexed features are predefined within the Business Communications Manager in a master list numbered from 0 to 255 For the Nortel NVPA the index code for each selected feature is entered into the Phone Set fields Refer to Figure 13 Figure 13 NVPA Feature screen Site Data UserList Features Phone List DownLoad Ver BCH Default Features 2 0 Shortcut Phone Indexed Features Number Set IV Feature Key E po V Call Park 12 74 J Page General jeo Speed Dial 4 jio IV Group Pickup E 75 On QCP handsets 0 corresponds IV Call Transfer je 70 to the programmable button which V Conference Call is labeled HOLD on other types of 7 Do Not Disturb le NetVision handsets P Call Forward Voice Mail Access DTMF Features DTMF Strin 7 HO
30. txt file and how to edit it are described below Table 1 on page 20 provides the settings for each supported feature The FtrBCM txt file has a simple format which defines one feature per line a version line and a syntax for defining lines as comments Refer to Figure 14 on page 26 and Table 3 Table 3 FtrBCM txt values and descriptions Feature definition syntax Feature description Feature label type Command Values Description Feature description lt name of feature gt 32 character string that displays on the Feature tab Feature label lt name of feature gt 10 character string that displays on the NetVision phone handset lt FCT gt menu NetVision telephone display is 10 chars by two lines P0993475 02 Configuring feature codes for NetVision 25 Table 3 FtrBCM txt values and descriptions Continued type 0 1or2 e OQ feature can be invoked while telephone is idle or on a call The feature does not start a call e an indexed feature that initiates a call prior to sending the feature index Additional user input via the keypad can only be transmitted to the Business Communications Manager while the phone is off hook Users manually release the call when the activity is completed If the feature is selected during a call the index is sent in the context of the current call Some features such as Voice Call require the phone to go

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