Avaya MultiVantage Configuration Manager Release 1.2 Configuration Guide
Contents
1. 26 Finishing the Installation y acceccees ue eeee es een ene eegs ve Uninstalling Configuration Manager 2200005 28 Procedure 5 ychi eb koe ene GEESE ON ERS SE OURS KRW Su 28 Chapter 6 Setting Up Configuration Manager 29 Starting Configuration Manager 2 0 00 cece eee eee 29 Setting Up the Configuration Manager Server 04 30 Adding Voice and Messaging Systems 0 00 ee eee 30 Changing the Administrative Password 000 0c ee eees 33 Addos WSs cis hectebades SRG GHeeadiebhiggiebeadedscasee 33 Starting the QUENE sa sad aee che ae Sha Ree oe Rea GW ede ben 34 Tintializine Voice Systems 644 504 0005 io cs ehaaca Siw heehee eee 35 Glossary and Abbreviations 00 ccc cence eens 36 Tee o NEE PET EE aE ee EG Oe RR Avaya MultiVantage Configuration Manager Installation and Configuration Preface Purpose This book explains how to install and configure Avaya MultiVantage Configuration Manager Configuration Manager how to test the installation and how to troubleshoot it Prerequisites Installing and setting up Configuration Manager requires familiarity with network administration knowledge of the Red Hat implementation of the Linux operating system and proficiency with Linux administration This knowledge is not taught in this book but is essential for a successful installation For this reason we highly recommend that workstation or netwo2. How to Order More Copies of This Book To order paper copies of this book call or write us and request the following publication Order Call Write Document Number 555 233 137 Issue Issue 3 Date November 2002 Avaya Publications Center Voice 1 800 457 1235 Fax 1 800 457 1764 If you are calling from somewhere that cannot access US 1 800 numbers then call Voice 1 207 866 6701 Fax 1 207 626 7269 Globalware Solutions 200 Ward Hill Avenue Haverhill MA 01835 USA 8 Avaya MultiVantage Configuration Manager Installation and Configuration 1 Resources and Notices Avaya provides our customers with a variety of planning consulting and technical services The sections below briefly describe the resources and services that are available Client executives are your primary contact to obtain information and explore options to meet your specific business needs Getting Help with the Installation If you are located within the United States and you want help installing or setting up Avaya MultiVantage Configuration Manager Configuration Manager call your Avaya representative If you are located outside the United States call your Avaya representative or distributor Call at least 4 weeks before the date on which you want to install Configuration Manager Avaya Technology and Consulting ATAC ATAC works with client teams to develop detailed solutions for connectivity to MultiVantage
3. Creating a MultiVantage software login On each MultiVantage Solution that you want to administer using Configuration Manager you must create a unique login and enable it with super user privileges For instructions see the Avaya MultiVantage Systems Little Instruction Book for Basic Administration A copy is available on the VisAbility home page and on the VisAbility software installation CDs 18 Avaya MultiVantage Configuration Manager Installation and Configuration 5 Installing Configuration Manager Installation Prerequisites Before you install Avaya MultiVantage Configuration Manager Configuration Manager be sure that the computers you plan to install it on meet the requirements listed in System Requirements on page 15 Configuration Manager requires a functioning LAN to operate The instructions in this section assume that your LAN is fully operational and that all Configuration Manager computers can ping each other To install Configuration Manager server software you must have a root login on the Red Hat Linux server To install the Configuration Manager client shortcut you must have Windows Administrator privileges Giving Avaya Access to Configuration Manager If your company has a support agreement with Avaya then you need to install a modem on the Linux server This enables Avaya service personnel to remotely troubleshoot and correct problems If you ever need an Avaya service representative to p
4. If you do click Next The installation program displays the summary page Check the summary page and do one of the following a If it contains errors click Back to correct the errors b If it is accurate click Finish A note advises you that if an installation wizard asks you if you want to reboot you should NOT reboot until the final installation wizard in your situation has run Click OK Depending on which options you selected in Step 5 the master installation wizard launches one or more of the following installation wizards in the following order Netscape installation wizard Java Runtime Environment only if you select a shortcut Directory Enabled Management or VAL Manager Required components installation wizard Avaya Site Administration installation wizard 22 Avaya MultiVantage Configuration Manager Installation and Configuration Installing Configuration Manager Avaya Terminal Emulation installation wizard VAL Manager installation wizard VoIP Monitor installation wizard System Management Client Shortcuts installation wizard Adobe installation wizard This book explains only the screens that appear if you select the Configuration Manager shortcut option If you select additional options you may see other screens in between the ones described below Installing the Java Runtime Environment First The Java Runtime Environment installation wizard runs 1 Read
5. fax or e mail as follows Mail Avaya Inc Configuration Manager Documentation Team Room 1E 124 307 Middletown Lincroft Rd Lincroft NJ 07738 USA Fax Configuration Manager Documentation Team 1 732 817 2469 E mail document avaya com 6 Avaya MultiVantage Configuration Manager Installation and Configuration Preface How to Get This Book and Others on the Web To view or download the latest version of this book complete the following steps 1 Install your internet browser Most computers are sold with browsers already installed 2 Get access to the Internet If you do not already have access to the Internet contact an Internet Service Provider ISP and set up an account 3 Set up your browser preferences Refer to the documentation that came with your browser 4 Install Adobe Acrobat Reader with Search version 5 0 or later This is available on your CD ROM or from http www adobe com 5 Access http www avaya com support 6 Click Product Documentation 7 Click System and Network Management 8 Under the heading VisAbility Management Suite locate the heading Avaya MultiVantage Configuration Manager and then click the link corresponding to the software release for which you want documentation 9 Locate the title of the book you want and then click it Avaya MultiVantage Configuration Manager Installation and Configuration 7 How to Order More Copies of This Book
6. Avaya product and any other voice data video equipment that could be accessed via this Avaya product that is networked equipment An outside party is anyone who is not a corporate employee agent subcontractor or working on your company s behalf Whereas a malicious party is Anyone including someone who may be otherwise authorized who accesses your telecommunica tions equipment with either malicious or mischievous intent Such intrusions may be either to through synchronous time mul tiplexed and or circuit based or asynchronous character mes sage or packet based equipment or interfaces for reasons of e Utilization of capabilities special to the accessed equip ment Theft such as of intellectual property financial assets or toll facility access e Eavesdropping privacy invasions to humans e Mischief troubling but apparently innocuous tampering e Harm such as harmful tampering data loss or alteration regardless of motive or intent Be aware that there may be a risk of unauthorized intrusions asso ciated with your system and or its networked equipment Also realize that if such an intrusion should occur it could result in a variety of losses to your company including but not limited to human data privacy intellectual property material assets finan cial resources labor costs and or legal costs Your Responsibility for Your Company s Telecommunications Security The final respo
7. Manager The remove script prompts you to back up the database to a file or an archive device 9 Close all windows and applications Log off the network server Optional If you are backing up the database before you remove Configuration Manager connect the archive device At the login prompt type root and press ENTER At the password prompt type the root password and press ENTER Open a terminal window Type cd usr local avaya uninstall and press ENTER Doing so sets up the Configuration Manager environment Type uninstaller bin and press ENTER The installation wizard appears followed by the Welcome screen Select the application to be removed 10 Click NEXT and follow the wizard prompts 28 Avaya MultiVantage Configuration Manager Installation and Configuration 6 Setting Up Configuration Manager To set up Avaya MultiVantage Configuration Manager Configuration Manager you will complete the following basic activities which are described in more detail in this chapter 1 2 3 4 5 6 7 Start Configuration Manager page 29 Set up the Configuration Manager server page 30 Add voice systems and or messaging systems page 30 Change the administrative password page 33 Add users and specify permissions page 33 Start the queue page 34 Initialize voice systems page 35 Starting Configuration Manager 1 2 Go to an Config
8. affect the messaging system IP Address Enter the IP address associated with this messaging system Port Number Enter the messaging system administration IP port number that Configuration Manager should use to communicate with this messaging system Login Name Enter the login ID that Configuration Manager should use to access this system Password Enter the password associated with this login ID System Password This is a second password that exists on 7 8 9 some messaging systems If you messaging system has a system password enter it here Verify the information that you entered If it is accurate click Finish If it is not click Back to fix the error If you click Finish Configuration Manager displays the message Congratulations Click OK Configuration Manager displays the Voice Systems table again To exit the table click Cancel The first time you click Cancel the Configuration Manager client closes Restart the client Subsequently when you click Cancel on this screen it simply clears the right side of the screen 32 Avaya MultiVantage Configuration Manager Installation and Configuration Setting Up Configuration Manager Changing the Administrative Password So that anyone reading this manual cannot log in to your copy of Configuration Manager as an administrator it is highly advisable to change the administrative password very shortly after l
9. da 12 Toll Frand Securiiy 2heee deans tEn ES a eR Gee Ped ee kin 13 Avaya DISCO and ecavd hea ede ewe AENEIS 13 Toll Fraud Intervention scrcrrerrirssresrt krakk 13 Chapter 2 Overview 6 ik ni he ehh eerste ee ieeeewe es 14 Installahom Checklist oo4 545 84 G0069 6eRe S HELENE Oke 14 Chapter 3 System Requirements 2 0000eeeeereeeees 15 Client Requirements 0 0 cece eee ee eee 15 SENET PETO ENE osiadania sare r Ana aa S 16 Red Hat Recommendations ocucriecienierieieriendei ri 16 Chapter 4 Preparing MultiVantage Solutions for Use with Configuration Manager 145 ccsssteesenreteiaacaceeiwersaaad 17 Connecting servers to the network 2 kui de keene dea aae 17 Creating a MultiVantage software login 18 Chapter 5 Installing Configuration Manager 19 Installanon Prerequisies 2cc10 lt 62552408545 Seiwa oe eee ex 19 Giving Avaya Access to Configuration Manager 19 Installing the Configuration Manager Server Software 20 Avaya MultiVantage Configuration Manager Installation and Configuration 3 Table of Contents Installing Configuration Manager Client Software 21 Starting the Installations 6cacucacargidaine sans baschee 21 Installing the Java Runtime Environment ao Installing the Required Components 24 Installing Avaya Site Administration a3 Specifying the Configuration Manager Server
10. solutions The ATAC also designs network configurations to support Configuration Manager Avaya Remote Network Implementation Services RNIS For this product RNIS offers customers the following services e Verify platform readiness e Remotely install Configuration Manager e Configure the network management server for each voice system to be managed by Configuration Manager e Verify customer acceptance Avaya MultiVantage Configuration Manager Installation and Configuration 9 Avaya Technical Service Organization TSO Avaya Technical Service Organization TSO The TSO provides support for Configuration Manager to client teams field technicians and customers The TSO will bill customers for support on a time and materials basis if the following conditions exist e Customers do not have a current maintenance agreement e Customers do not procure and install the required systems and software as defined in the VisAbility Management Suite Services Support Plan e Customers request support that is outside the purchase agreement The TSO does not support hardware or software that customers purchase from third party vendors Avaya Network Management Software Systems Support Group NMSSS The Network Management Software Systems Support NMSSS group in Tampa Bay answers customer calls about applications in the VisAbility Management Suite NMSSS will either answer your questions directly or connect you with an associa
11. AVAYA Avaya MultiVantage Configuration Manager Release 1 2 Installation and Configuration 555 233 137 Issue 3 November 2002 Copyright 2002 Avaya Inc All Rights Reserved Printed in U S A Notice Every effort was made to ensure that the information in this book was complete and accurate at the time of printing However information is subject to change Avaya Web Page The world wide web home page for Avaya is http www avaya com Preventing Toll Fraud Toll Fraud is the unauthorized use of your telecommunications system by an unauthorized party for example a person who is not a corporate employee agent subcontractor or working on your company s behalf Be aware that there is a risk of toll fraud asso ciated with your system and that if toll fraud occurs it can result in substantial additional charges for your telecommunications ser vices Avaya Fraud Intervention If you suspect that you are being victimized by toll fraud and you need technical assistance or support call the Technical Service Center s Toll Fraud Intervention Hotline at 1 800 643 2353 Providing Telecommunications Security Telecommunications security of voice data and or video commu nications is the prevention of any type of intrusion to that is either unauthorized or malicious access to or use of your com pany s telecommunications equipment by some party Your company s telecommunications equipment includes both this
12. Services products data implementation services RNIS VisAbility Management http associate2 avaya com solution Services Support Plan support_plans Enterprise VMS002 Form http associate2 avaya com sales_market products data implementation services Then click Avaya VisAbility Management Suite Configuration Request Form 2 Avaya MultiVantage Configuration Manager Installation and Configuration 11 Third Party Resources Third Party Resources The table below lists contact information for third party vendors Table 3 Vendor web sites Vendor Web Sites Microsoft Main site ttp www microsoft com Red Hat Linux Main site ttp www redhat com System Security Notices Customers are solely responsible for the security of their system network and access to hardware and software The sections below define the precautions that all customers should take to maintain the security of their systems Network Security Configuration Manager uses the standard security features on the Red Hat Linux Avaya strongly recommends that customers use passwords to prohibit access to their systems and to routinely change those passwords to maintain security A SECURITY ALERT Customers should always change passwords immediately after external vendors have completed installation maintenance troubleshooting or other tasks on their system 12 Avaya MultiVantage Configuration Manager Inst
13. T selected Review the summary page and do one of the following If the information is accurate click Next Ifthe information is inaccurate click Back to correct the error 10 Read the Sun license agreement click Accept if you accept it and click Next 20 Avaya MultiVantage Configuration Manager Installation and Configuration Installing Configuration Manager 11 Read the Apache license agreement click Accept if you accept it and click Next 12 Read the Configuration Manager license agreement click Accept if you accept it and click Next The installation wizard displays the message Installing System Management Linux Server Please wait Subsequently the installer displays the message Creating uninstaller Finally it displays the message The InstallShield Wizard has successfully installed System Management Linux Server Click Finish to exit the wizard 13 Click Finish The wizard closes 14 In the terminal emulation window type reboot and press Enter This ensures that the Tomcat web server shuts down and restarts properly Wait while the system reboots After the system has rebooted it displays the Red Hat login dialog box Installing Configuration Manager Client Software To install Configuration Manager clients you must use a Windows login that has Administrator privileges Save yourself time by ensuring that you have adequate hard disk space to install thi
14. age software administration application that offers these powerful features e enables multiple administrators to administer the same or separate MultiVantage solutions at the same time remotely e offers graphical station and system administration screens e offers easy to use wizards for basic administration tasks e lets you cut through using terminal emulation to administer other telephony devices Installation Checklist 1 Prepare the Configuration Manager server a Purchase computers if necessary that meet the hardware and software requirements on page 16 b Install computers if necessary c Ensure TCP IP connectivity between the Configuration Manager server Configuration Manager client and MultiVantage solutions Troubleshoot problems with the LAN WAN administrator 2 Prepare MultiVantage solutions page 17 3 Install Configuration Manager page 19 4 Set up Configuration Manager page 29 5 Test the Installation Test that a Configuration Manager client can connect to each voice system Test that clients can or cannot access the parts of Configuration Manager that you specified when setting user permissions 6 Troubleshoot if appropriate Avaya MultiVantage Configuration Manager Installation and Configuration Client Requirements 3 System Requirements Avaya MultiVantage Configuration Manager Configuration Manager client workstations should meet the following requir
15. allation and Configuration Resources and Notices Toll Fraud Security Avaya Disclaimer Toll Fraud Intervention Although Configuration Manager is generally not at risk for toll fraud customers are solely responsible for the security of their entire telecommunications system Toll Fraud is the unauthorized use of a company s telecommunications system by unauthorized parties Unauthorized parties are persons other than the company s employees agents subcontractors or persons working on behalf of the company Toll fraud can result in substantial additional charges for the company s telecommunications services The company s system manager is responsible for the security of the company s system which includes programming and configuring the equipment to prevent unauthorized use Avaya does not warrant that this product is immune from or will prevent unauthorized use of common carrier telecommunications services or facilities accessed through or connected to it Avaya will not be responsible for any charges that result from such unauthorized use If customers suspect that they are a victims of toll fraud and need technical assistance they should refer to the phone number listed for Toll Fraud Intervention on page 11 Avaya MultiVantage Configuration Manager Installation and Configuration 13 2 Overview Avaya MultiVantage Configuration Manager Configuration Manager is a client server based MultiVant
16. cument which is available under the VisAbility heading of the System and Network Management area of the Support Centre web site see How to Get This Book and Others on the Web on page 7 16 Avaya MultiVantage Configuration Manager Installation and Configuration Preparing MultiVantage Solutions for Use with Configuration Manager Before you can use Avaya MultiVantage Configuration Manager Configuration Manager you must complete the following activities for each MultiVantage solution that you want to access using Configuration Manager e Connect MultiVantage solutions to the network e Create a login for Configuration Manager on each MultiVantage Solution Connecting servers to the network To function properly Configuration Manager must be connected to your MultiVantage solutions via a TCP IP connection New Avaya voice systems have TCP IP connectivity built in whereas legacy voice systems require the use of a C LAN circuit pack Figure 1 illustrates a TCP IP connection from the Configuration Manager server to a legacy Avaya voice system via a C LAN circuit pack Avaya MultiVantage Configuration Manager Installation and Configuration 17 Creating a MultiVantage software login Figure 1 Connecting via C LAN circuit pack MultiVantage Solution 259A adapter D LAN Category 5 F RJ 45 RJ 45 Config Mgr server cydrdta LUK 103100
17. ed on this computer If you do it will indicate this and it will ask if you want the wizard to remove the old version or if you want to remove it yourself 2 When you see the above message do one of the following a To preserve your Avaya Site Administration settings click Yes We recommend this option b To uninstall the old version yourself click No This will terminate the installation wizard for this application The master installation program will display the next installation wizard if any corresponding to the selections you chose in Step 5 on page 22 After you finish any other installation wizards and after you remove Avaya Site Administration yourself you must restart the master installation wizard Step 2 on page 21 to install Configuration Manager If the installation wizard does not detect a copy of Avaya Site Administration on this computer then it displays the appropriate license agreements 3 If applicable read the terms and conditions of the Avaya Site Administration license agreement and do one of the following a If you agree to the terms and conditions click Yes The installation wizard displays any Release Notes b If you do not agree to the terms and conditions click Cancel This will terminate the installation wizard for this application The installation program will display the wizard for the next application that you selected if any in Step 5 on page 22 In that event refer to the i
18. ements Parameter Requirement Operating Windows NT 4 0 98 XP or 2000 system Other Netscape 6 2 provided or software Internet Explorer 5 5 and Java Runtime Environment 1 3 1_02 provided Processor PH 600 MHz RAM 256 MB Available Minimum 100 MB on the drive that contains the Disk Space Windows System folder normally but not always the C drive Maximum Up to 1GB if this computer is running all client applications in the suite CD ROM Optional Network TCP IP Connectivity IP Addresses Display Static or dynamic DNS preferred SVGA Avaya MultiVantage Configuration Manager Installation and Configuration 15 Server Requirements Server Requirements Any server that you use to run Configuration Manager server software must meet the following requirements Parameter Recommended Operating Linux 7 3 system Processor 1 3 GHz Pentium 3 or Pentium 4 RAM 1 GB Available 40 GB Disk Space CD ROM Required for installation Network 10 100 network card Connectivity Modem 56K required for remote support Red Hat Recommendations For Configuration Manager to work when Red Hat is installed and set up on the Configuration Manager server specific options Red Hat must be enabled Instructions for setting up Red Hat are available in the Avaya VisAbility Management Suite Implementation Guidelines which is available from your client executive The instructions are also available in the Configuring Red Hat Linux do
19. erform remote troubleshooting or maintenance make sure that you have the modem phone number on hand Avaya MultiVantage Configuration Manager Installation and Configuration 19 Installing the Configuration Manager Server Software Installing the Configuration Manager Server Software To install Configuration Manager server software you must have a root login on the Red Hat Linux server Then complete the following steps Insert the Avaya VisAbility Management Suite Linux Server Installation CD into the CD ROM drive The CD browser window appears automatically Open terminal emulation by clicking the terminal emulation icon in the Red Hat toolbar In the terminal emulation window type cd mnt cdrom and press Enter Type vms_setup bin and press Enter Red Hat displays the installation wizard At the Welcome page click Next If you see a message that rpmspec has not already been installed click Yes launch the install routine for rpmspec for me and click Next If you see a message box that gives you the option to select All or Custom choose whether to install all products All or just a subset Custom If you choose All go to Step 9 If you choose Custom go to Step 8 In the product installation screen ensure that MultiVantage Configuration Manager is selected and click Next Darkly shaded or depressed buttons are selected Raised buttons are NO
20. he direct market organization of Avaya Business Communications Systems Access their web site at www avaya com direct or call 800 426 2455 Comments To comment on this document return the comment card at the front of the document Table of Contents ac a ee ee a a era ee eee ee ee ees eee 5 BIG in res teh a oe ect te oth He BE we wh hp Riche ty Secs 4h Me est eds hp GR e 5 a L i e E ES ee ke eR ESTEE PRA Ee AEES ee Teed 5 Ditended Audience ohh ower be rire G REWER ER EE EWS EES 5 Conventions Used in This BOOK cckun hesdadde ei awy Eria T enat 5 Additonal RESOUrCES 645 6255 4440s en r herer ERR RERE E 6 Telus Wiot YOU TARE ssicoreitate t dEr EP RNEER EEE RE 6 How to Get This Book and Others on the Web 7 How to Order More Copies of This Book 0000005 8 Chapter 1 Resources and Notices 2200000eeeeeeeneeueee 9 Getting Help with the Installation 4 4 scdaseecveesddwaeureuns 9 Avaya Technology and Consulting ATAC 9 Avaya Remote Network Implementation Services RNIS 9 Avaya Technical Service Organization TSO 10 Avaya Network Management Software Systems Suppo Group NMS SS 649540646 etdes aaya an 10 Avava Contact Information 242 40os e 45do8re ene0ewa ous 10 Third Party RESOU ES sco heb Sea Snd er bea deeaaeaeeeras 12 Systemi Security NOUGCES bac ose eserves ae thse beed ae a x 12 Network SOC ise edcd dk ead ew Ga een oR ae aed nk ed
21. install the Required Components and click Next To change the location click Browse and navigate to where you want to install the Required Components 3 Enter the computer name or fully qualified domain name FQDN of the VisAbility Network Management Server The VisAbility Network Management Server is either a Windows server or a Linux server It is the location where this client PC will look for the VisAbility home page If you have installed or plan to install both the Windows server and the Linux server enter the Windows server information here If you have installed or plan to install only the Linux server then enter the Linux server information here You can type the computer name or the FQDN The FQDN is the host name followed by the IP domain name For example dnapcl department company com 4 Check the summary page and do one of the following a If it contains errors click Back to correct the errors b If it is accurate click Next The installation wizard displays a message that the installation of Required Components is complete 5 Click Finish The Avaya Site Administration installation wizard runs 24 Avaya MultiVantage Configuration Manager Installation and Configuration Installing Configuration Manager Installing Avaya Site Administration 1 At the Welcome screen click Next The installation wizard checks to see if you have earlier versions of Avaya Site Administration already install
22. mation when you installed the Configuration Manager server software on Linux The installation wizard then displays a summary page 3 Check the summary page and do one of the following a If it contains errors click Back to correct the errors b If it is accurate click Finish 26 Avaya MultiVantage Configuration Manager Installation and Configuration Installing Configuration Manager Finishing the Installation After the final wizard runs a message appears indicating that the installation is complete and that you can now reboot your computer if any of the installation wizards indicated that this was necessary To finish the installation complete the following steps 1 On the CD Browser screen click Exit 2 Remove the CD from the CD ROM drive 3 Reboot if appropriate Repeat this process starting at Starting the Installation on page 21 on all other Windows computers that you want to serve as Configuration Manager clients Avaya MultiVantage Configuration Manager Installation and Configuration 27 Uninstalling Configuration Manager Uninstalling Configuration Manager This section explains how to remove Configuration Manager This procedure contains only the basic steps For more information on the Linux package uninstall refer to the Linux system documentation A CAUTION To preserve current data back up data to a file or archive device Procedure Only root users should remove Configuration
23. nsibility for securing both this system and its net worked equipment rests with you an Avaya customer s system administrator your telecommunications peers and your managers Base the fulfillment of your responsibility on acquired knowledge and resources from a variety of sources including but not limited to e Installation documents e System administration documents e Security documents e Hardware software based security tools Shared information between you and your peers e Telecommunications security experts To prevent intrusions to your telecommunications equipment you and your peers should carefully program and configure your e Avaya provided telecommunications systems and their interfaces e Avaya provided software applications as well as their underlying hardware software platforms and interfaces e Any other equipment networked to your Avaya products Trademarks See the preface of this document Ordering Information Call Avaya Publications Center Voice 1 800 457 1235 International Voice 1 207 866 6701 Fax 1 800 457 1764 International Fax 1 207 626 7269 Write Global Ware Solutions 200 Ward Hill Avenue Haverhill MA 01835 USA Attention Avaya Account Management Email _ totalware gwsmail com For additional documents refer to the section in About This Book entitled Related Resources Obtaining Products To learn more about Avaya products and to order products contact Avaya Direct t
24. nstallation documentation for that application and skip the rest of this procedure 4 Read the Release Notes and click Next If this is the first time Avaya Site Administration has been installed on this computer then the installation wizard displays the Destination page Avaya MultiVantage Configuration Manager Installation and Configuration 25 Installing Configuration Manager Client Software 5 If applicable verify that the pathname displayed in the Destination Folder field is where you want to install Avaya Site Administration a If it is click Next b If it isn t click Browse specify to the location where you want to install and click Next The installation wizard displays the summary page 6 Check the summary page and do one of the following a If it contains errors click Back to correct the errors b If it is accurate click Finish 7 Indicate whether or not you want a shortcut for Avaya Site Administration installed on your desktop and click Next The installation wizard displays a message indicating that the Avaya Site Administration installation is complete Then the master installation program launches the installation wizard for Avaya VisAbility Management Suite Client Shortcuts Specifying the Configuration Manager Server 1 At the Welcome screen click Next 2 Enter the computer name or FQDN of the Configuration Manager server computer and click Next You recorded this infor
25. ogging into Configuration Manager for the first time To change the administrative password complete the following steps 1 With the MCM Manager tab displayed click User Configuration Configuration Manager displays the Configuration Manager User table 2 Highlight the row associated with the Login ID admin and click Update User Configuration Manager displays the Update User dialog box 3 Click Change next to the Password label Configuration Manager displays the Change Password dialog box 4 Enter the new password twice and click Change Remember to note the new password and save it in a secure location Adding Users To add users complete the following steps 1 From the MCM Manager tab click MCM User Configuration 2 With the Configuration Manager Users tab on top click Add User 3 Complete the Add User screen 4 Click Add 5 Click the Users on Switches tab 6 Click Add User Avaya MultiVantage Configuration Manager Installation and Configuration 33 Starting the Queue 7 Complete the fields on this page as follows and click Add a Select the user s ID from the drop down list b Enter and re enter the password associated with that ID c Enter the user s name company name title and phone number the required fields d From the list on the right select the voice system s that you want this user to be able to access using Configuration Manager Shift Click to select mul
26. rk administrators take the primary role in installation Intended Audience We wrote this book for workstation or network administrators Conventions Used in This Book In this book we use the following typographical conventions e We use bold type for emphasis and for any information that you should type for example save translation e We use Courier font for any information that the computer screen displays for example login e We use arrows to indicate options that you should select on cascading menus for example Select File gt Open means choose the Open option from the File menu Avaya MultiVantage Configuration Manager Installation and Configuration 5 Additional Resources Additional Resources You may find the following additional resources helpful For help using Configuration Manager look in the Configuration Manager online help It explains how to perform basic administration tasks To access the online help start the Configuration Manager client and choose Help gt Help Topics For help with complex administration tasks see the Administrator s Guide for Avaya MultiVantage Software which explains system features and interactions in detail You can access this document from the VisAbility home page Tell Us What You Think Let us know how this book measured up to your expectations Your opinions are crucial to helping us meet your needs You can send us your comments by mail
27. s 21 Config Mgr server software 20 M maintenance agreement 19 Microsoft web site 12 N network security 12 P passwords changing 12 pcAnywhere 19 permissions required for installation 19 PING 14 ping 19 prerequisites installation 19 R Red Hat web site 12 removing Avaya Site Administration 25 RJ 45 17 RNIS 9 S security Avaya disclaimer 13 for networks 12 network 12 notices 12 toll fraud 13 toll fraud intervention 13 server installing 20 Services Support Plan 11 Services Support Plan VisAbility Manage ment 11 support agreement 19 Avaya MultiVantage Configuration Manager Installation and Configuration 37 Index T U Technical Service Organization 10 uninstalling Technical Services Organization 10 Avaya Site Administration 25 toll fraud 13 Avaya disclaimer 13 y a intervention 1 VisAbility Network Management Server Toll Fraud Intervention phone number 11 defined 24 TSO 10 WwW phone numbers 11 websites typographical conventions 5 Avaya 10 third party 12 38 Avaya MultiVantage Configuration Manager Installation and Configuration
28. s product see page 15 Then complete the following sections Starting the Installation 1 Shut down all applications running on the PC 2 Insert the CD Avaya VisAbility Management Suite Windows Client Installation into the CD ROM drive Wait a moment for the CD browser window to appear automatically 3 Click Install Network Management Client Products The installation program prepares the installation wizard and displays the Welcome page Avaya MultiVantage Configuration Manager Installation and Configuration 21 Installing Configuration Manager Client Software 4 At the Welcome page click Next 5 6 7 The installation program displays a list of the applications and shortcuts that you can install By default the option for Required Components is checked Select Shortcut for MultiVantage Configuration Manager along with any other programs or shortcuts you want to install When you select the shortcut for Configuration Manager the installation program automatically also selects the option for Avaya Site Administration because Avaya Site Administration must be installed with Configuration Manager to enable cut thru access to voice systems Verify that you have enough available hard disk space on your PC to install the shortcut s a If you don t click Cancel to exit the installation program Restart the installation at Step 1 when you have made adequate hard disk space available b
29. te who can answer questions about your application Avaya Contact Information You may find the following contact information helpful at various times during the process of installing and setting up this product This information was accurate at the time this book went to press We update this information with each new release of Configuration Manager 10 Avaya MultiVantage Configuration Manager Installation and Configuration Resources and Notices Customers can access only the resources in Table 1 not Table 2 To view Avaya web sites Avaya recommends that you use Internet Explorer Table 1 Customer Accessible Resources Resource Contact Information Avaya Support Centre http support avaya com Network Management 1 800 237 0016 Software Systems Support group Avaya Technical Services For calls about Avaya Site Administration 1 Organization TSO 800 242 2121 extension 15312 Remote Network http www 1 avaya com enterprise who Implementation Services docs implementationservices RNIS fullprodinfo html Toll Fraud Intervention 1 800 643 2353 prompt 1 Table 2 Avaya Internal Resources Resource Contact Information Avaya Enterprise http aem support dr avaya com Management Support Avaya Technology and Phone 1 888 297 4700 Consulting Team ATAC Main site requires a password http forum avaya com Remote Network http associate2 avaya com sales_market Implementation
30. the terms and conditions of the Sun license agreement and do one of the following a If you agree to the terms and conditions click Yes The installation wizard displays any Release Notes b If you do not agree to the terms and conditions click Cancel This will terminate the installation wizard for this application The installation program will display the wizard for the next application that you selected if any in Step 5 on page 22 In that event refer to the installation documentation for that application and skip the rest of this procedure 2 Specify the location where you want to install the JRE and click Next To change the location click Browse and navigate to where you want to install the JRE 3 Specify the browser s that you want this JRE plug in to work with and click Next The installation wizard copies the necessary files to your computer then displays a message and exits when the installation is complete Then the Required Components installation wizard runs Avaya MultiVantage Configuration Manager Installation and Configuration 23 Installing Configuration Manager Client Software Installing the Required Components When you install the Required Components the installation program is setting up the necessary files so that you can launch VisAbility Management Suite applications from the VisAbility home page 1 At the Welcome screen click Next 2 Specify the location where you want to
31. tically be disconnected from the server Click Next Configuration Manager displays the Summary page If the information presented is accurate click Finish If it is not accurate click Back to correct the error If you click Finish then Configuration Manager displays the Voice System Table which you will use to add voice systems as explained in the next section Adding Voice and Messaging Systems 1 With the Voice System table displayed click Add Device Configuration Manager displays the Welcome page of the Add Device Configuration wizard At the Welcome page click Next Configuration Manager displays the Company Information page and fills in some of the fields using information that you entered when you configured Configuration Manager server Optional Enter any supplemental company information 30 Avaya MultiVantage Configuration Manager Installation and Configuration Setting Up Configuration Manager 4 Click Next 5 Complete the fields as follows and click Next Field Name Device Name Description Enter the name of the voice system that you want to appear in Configuration Manager screens What you enter here does not affect the voice system IP Address Enter the IP address associated with the voice system Port Number Enter the voice system administration IP port number that Configuration Manager should use to communicate with this voice system Cut Thro
32. tiple contiguous voice systems e Place a check mark in each check box corresponding to the access permissions you want this user to have on the voice system s that you selected in the previous step f Optional Complete the non required fields 8 Repeat this process for each user you want to add Starting the Queue You must start the queue running before you can use Configuration Manager to access or make changes to that voice system To start the queue complete the following steps 1 From the main screen click the MCM Manager tab if it is not already displayed 2 Click System Resources 3 Click Start Queue 4 Click OK 34 Avaya MultiVantage Configuration Manager Installation and Configuration Setting Up Configuration Manager Initializing Voice Systems You must initialize each voice system that you want to use with Configuration Manager before you use Configuration Manager to access or make changes to that system To initialize a voice system in Configuration Manager complete the following steps 1 From the main screen click the MCM Manager tab if it is not already displayed 2 Click System Resources 3 Click Initialize System 4 Click OK Avaya MultiVantage Configuration Manager Installation and Configuration 35 Glossary and Abbreviations A ATAC See Avaya Technology and Consulting ATAC on page 9 M MultiVantage software The call processing software that r
33. ugh Port Number Enter the IP port number that Configuration Manager should use when attempting to cut through to a MultiVantage solution using terminal emulation Group Region Assignment If your company uses any type of regional code or designation enter it here Voice System Type Enter the type of voice system this is for example DEFINITY R Version Enter the release number of the MultiVantage software that is running on this voice system Administrative Login Enter the login ID that Configuration Manager should use to access this system Password Enter the password associated with this login ID This is not applicable if you selected ASG ASG Key Enter the ASG Key associated with this login ID This is not applicable if you are not using ASG Function Location Number If your company uses any type of location code enter it here Site Phone Number Enter the phone number of a person who is physically proximate to this voice system Avaya MultiVantage Configuration Manager Installation and Configuration 31 Adding Voice and Messaging Systems 6 Optional Specify information about any messaging systems that you want Configuration Manager to be able to access and click Next Field Name Description Messaging System Enter the name of the messaging system that Name you want to appear in Configuration Manager screens What you enter here does not
34. uns on MultiVantage solutions Formerly known as DEFINITY software MultiVantage solution Any of the products that run MultiVantage software Formerly known as DEFINITY system DEFINITY ECS switch PBX or voice system N Network Management Server This is the Windows box that you can install Windows based VisAbility Management applications on Network Management System A system that lets you monitor the health and status of devices on your data network For example HP OpenView R RNIS See Avaya Remote Network Implementation Services RNIS on page 9 S System Management Server This is the Linux box that you install Configuration Manager on T TSO See Avaya Technical Service Organization TSO on page 10 36 Avaya MultiVantage Configuration Manager Installation and Configuration Index Numerics 259A adapter 17 A administrator privileges 19 ATAC 11 Avaya Site Administration installing short cut 25 Avaya Support Center web site 11 Avaya Technology and Consulting ATAC 9 C Category 5 cable 17 C LAN 17 clients installing 21 contact information for Avaya 10 third party 12 D definitions FQDN 24 VisAbility Network Management Server 24 E Enterprise Management Support 11 F FQDN defined 24 H help with installation 9 I installation checklist 14 getting help 9 overview 14 prerequisites 19 services 9 installing Avaya Site Administration 25 Config Mgr client
35. uration Manager client PC and choose Start gt Programs gt Avaya gt MultiVantage Configuration Manager The above step assumes that you installed Configuration Manager in the default location If you installed it elsewhere navigate to that location to start Configuration Manager At the Login dialog box enter your Login ID your password and click Login The first time you start Configuration Manager enter the administrative Login ID admin and the password admin123 Avaya MultiVantage Configuration Manager Installation and Configuration 29 Setting Up the Configuration Manager Server Setting Up the Configuration Manager Server The first time you log into Configuration Manager it will automatically display the Configuration Manager Server configuration wizard To set up the Configuration Manager server complete the following steps 1 2 At the Welcome page click Next Enter the name for this server that you want to appear in Configuration Manager screens Optional Complete any other fields on this screen Click Next Enter the IP Address of the Configuration Manager server Optional You can click the Ping buttons next to any of these addresses to check connectivity to those servers After clicking Ping click OK to close the response window Optional Enter the Gateway IP addresses Optional Specify the number of minutes after which inactive Configuration Manager users should automa
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