Avaya Mobile Voice Client 2050 User Guide
Contents
1. 41 Dialing formats 0 0 cee 42 Personal Directory Redial List and Callers List 51 User preferences for Personal Directory Redial List and Callers List gaasita u eee eta vet toute ae 52 Call Log Options saarena see veneer ee boa eet dal es 53 Personal Directory 0 0 cece eee 55 Call Log features Redial List and Callers List 56 Password Administration 0 0 00 eee eee 59 Mobile Voice Client 2050 settings 05 62 SOUNGE kake Poi eee ete ees 62 Profiles ua sad skalere Soe ce a Bs a A i 65 SEN SE EE Shee ee Pichiaad wees 70 MACOS anna cde ied Gad Basen Ge de te eee 71 Mobile Voice Client 2050 for expert users 75 Client diagnostics vavvannnanr rann in eee 75 Audio quality 44na ee ea watson ea Re ae a Ee Ga 76 Listener IP aa pshoe ienis EEE EORR SERN ERRE g s 80 Hardware ID 2 2 2 000 eee 81 Connection history 0 0 cee eee 83 WF se 85 Revision history June 2010 Standard 03 01 This document is up issued to support Avaya Communication Server 1000 Release 7 0 May 2009 Standard 02 01 This document is up issued to support Communication Server 1000 Release 6 0 March 2007 Standard 01 01 This document is issued to support Nortel Mobile Voice Client 2050 Version 2 01 for Nortel Communication Server 1000 It is renumbered to NN42340 100 and contains information previously contained in the following legac2. The following are the components for creating and using canonical dialing numbers e area code in the Contacts application e dialing properties called Dialing Locations see Figure 17 on page 44 Note Information in the Dialing Locations tab indicates the origin of the call Managing Contacts with Mobile Voice Client 2050 Figure 17 Dialing locations By Settings Connections Local Settings Location new Remove Area code 425 Tone dialing Country code 1 O Pulse dialing Disable call waiting dial Managing Contacts with Mobile Voice Client 2050 Set the patterns for local long distance and international dialing using Dialing Patterns See Figure 18 Figure 18 Dialing patterns Area code Set the Area code to provide the default area code for dialed numbers To establish the default Area code 1 Select the PDA Contacts gt Tools gt Options 2 Assign the correct value to the Country Region and Area code See Figure 17 on page 44 Managing Contacts with Mobile Voice Client 2050 The Contacts application prefixes the default area code to numbers you enter in your Contacts application The PDA attempts to interpret the numbers as canonical For example enter a seven digit number Contacts assumes that the number is in your area code and the software adds the area code as a prefix to the seven digit number to create a canonical n
3. on page 71 e Skin e Features e Audio e About e Language e Hardware ID e Advanced Audio e Listener IP This section provides information about setting sounds to accompany events profiles creation and use server assignment and macro creation and use Sounds The Mobile Voice Client MVC 2050 can make sounds to indicate server connection or disconnection Sound files and sound settings are not saved or transmitted between device infrared ports beamed when profiles are saved or beamed Therefore the sounds must be programmed by the user Mobile Voice Client 2050 settings Audible notification of server connection or disconnection You can program sounds to accompany notification of server connection or disconnection events To program up to three sounds for use with audible notification of server connection or disconnection 1 Select File 2 Select Settings 3 Select Sounds Figure 21 Sounds server connected MVC 2050 Settings Qf qi 3 12 Q 1 Select an event 2 Select how to be notified C Bay sound Sounds are used for the following events See Figure 22 on page 64 e Server unreachable e Server unresponsive e Server connected Mobile Voice Client 2050 settings Server unreachable The sound you select for this event plays when MVC 2050 loses contact with the server The message Server unreachable displays on the PDA screen Server unresponsive
4. 2 Scroll to the Personal Directory 3 Tap Personal Directory 4 Find the contact by one of the following Scroll to the desired contact Search for the contact by name or number Enter the number of the contact to find it 5 Double tap the contact to dial the selected entry Call Log features Redial List and Callers List Redial List and Callers List are Call Log features The content of Redial List and Callers List is generated by the system during call processing You can delete individual entries or the entire directory in Redial List and Callers List but you cannot add an entry or permanently change the content of an entry Callers List The Callers List can contain up to 100 entries When the list is full the system overwrites the oldest entry In Directory View mode the caller s name displays along with the Callers List entry count Entries in the Callers List are sorted by Call Log time The first entry you see is the first new entry If you press the down Personal Directory Redial List and Callers List navigation key more new items in the Callers List display If you press the up navigation key an older item in the list displays The following list describes the contents of a Callers List entry e last name 24 characters e first name 24 characters e DN 31 characters e time date number of calls Note If the caller name is not defined then only the telephone number is displayed D
5. When you select Start gt Today or Start gt Home the MVC 2050 icon appears in the lower right corner of this screen After you have completed your call press the X in the upper right hand corner of the PDA display to close the application See Figure 8 This returns the MVC 2050 to Run In Background mode MVC 2050 Call Handling screen Paste Select Paste to paste a telephone number copied from another application into the MVC 2050 You can do this to place a call rather than entering it through your Call Handling screen dialpad Contacts Select Contacts to launch the Contacts dialog box The Contacts application reads a list of contacts from the PDA Contacts list The PDA Contacts List application normally can be synchronized with Outlook on your desktop PC Settings The following items are available on the File gt Settings submenu e Profiles e Server e Skin e Features e Macros e Audio e About e Language e Hardware ID e Advanced Audio e Listener IP Sounds For more information about Settings see Mobile Voice Client 2050 settings on page 62 Exit Select Exit to close the MVC 2050 Once you select Exit you cannot place or receive calls until you restart the application For more information see Run in background on page 24 MVC 2050 Call Handling screen Note Selecting Exit frees up PDA processing resources Keys The following items are available from the K
6. The sound you select for this event plays if MVC 2050 fails to connect to the server The message Server unresponsive displays on the PDA screen Server connected The sound you select for this event plays when MVC 2050 connects to a server The message Server connected displays on the PDA screen Figure 22 Events list i 4 MVC 2050 Settings Qodi3 12 GD 1 Select an event Server connected Server connected Server unreachable Server unresponsive 2 My Server Advanced Audio Sounds 4 gt sj Mobile Voice Client 2050 settings Profiles Each profile is a named file that contains a combination of servers and other attributes that control the connection behavior and appearance of the MVC 2050 A number of profiles can be created and saved to allow easy switching among different servers feature programming and audio programming Profiles can be created selected or deleted Once selected the name of the profile can be modified When a profile is selected all other Settings tabs refer to the selected profile The name of the selected profile is shown in the lower right corner on each tab See Figure 23 Figure 23 Profiles screen proies ERE PRS ORLA Ej Mobile Voice Client 2050 settings The profiles screen enables you to e create profiles e delete profiles e modify a profile name change the profile used by the application e export profi
7. a profile the Hardware ID is also included with the profile information and must be cleared when the profile is imported to another device For more information on Hardware IDs see Hardware ID on page 81 Importing profiles Use the following procedure to import a profile from a file oO ON Oa FON BF Select Import A dialog box appears To Import from a file select Import from a file Select OK Use the file explorer to locate the file containing the profile Select Cancel or Select Select OK Select the profiles to import Select Cancel or Select Select OK Use the following procedure to import beam a profile from another device 1 2 3 4 5 Select Import A dialog box appears To Import from another device select Import from another device Select OK Align the infrared ports of the two devices Select the profiles to be imported Mobile Voice Client 2050 settings Server The Server tab contains all of the settings that enable MVC 2050 to contact a communication server See Figure 25 on page 70 Your system administrator sets up your LAN server to direct your MVC 2050 to the communication server Figure 25 Server screen fyz z AF MYC 2050 Settings qio44 ok Automatic DHCP r 47 11 232 31 Orm Port Retries Type 7 My Server Profiles server Ej When you want to connect to your home office communication server rather than t
8. its Hardware ID You can change this value if there is more than one MAC address or if the device is using an Extranet client that hides the true MAC address For example the Contivity Extranet Switch uses a single MAC address for all clients This can cause connection problems with your communication server Auto Create This changes the MAC address that appears in the Hardware ID box If your device has more than one MAC address press the Auto Create button to cycle through the set of MAC addresses on your computer Auto Create also makes up random Hardware IDs in case the Ethernet hardware addresses are not unique to the communication server Firmware Shows the build number of MVC 2050 installed on Version your device This value is the version number of the application last reported by the server Connection history Connection history writes indication messages to the registry key AHKCU Software Nortel Networks MVC2050 Log for connection or disconnection events This is a circular queue of 29 entries Each time a connection or disconnection event occurs a log entry is written The entries contain a date and time and a description of the connection or disconnection event The following section describes connection and disconnection events Mobile Voice Client 2050 for expert users Soft reset server n This message indicates that the server has instructed the MVC 2050 to reset and connect to a
9. or from Personal Directory to other applications The following list describes the contents of a Personal Directory entry e last name up to 24 characters e first name up to 24 characters e DN at work up to 31 characters e DN at home up to 31 characters e cell phone up to 31 characters e pager up to 31 characters To add a contact to Personal Directory 1 Tap the Directory icon 2 Tap Personal Directory 3 Tap the Add key to start a text editor 4 Enter the contact information Note You can tap the Pause soft key any time during data entry to add a pause in the number 5 Tap Done to submit the entry You also can add contacts to the Personal Directory by copying entries from the Corporate Directory the Redial List the Callers List or other available directory applications If you are creating multiple entries in the Personal Directory you can make and edit multiple copies of an existing entry To edit a contact in the Personal Directory 1 Tap the Directory icon 2 Select Personal Directory from the Directory list Personal Directory Redial List and Callers List Search for the desired entry 3 4 Highlight the entry 5 Tap the Edit soft key and make the changes 6 Tap the Done soft key You can temporarily edit contacts in the Redial List and the Callers List then dial the edited entry The changes are not retained To dial from the Personal Directory 1 Tap the Directory icon
10. server n where the value of n is determined and possibly written by the server This maps directly to a UNIStim message Server connected This message indicates that the MVC 2050 has connected successfully to the server It means that the MVC 2050 received the AssignTerminallD UNIStim message which is the last message received by the MVC 2050 before a normal session commences Recovering Server unreachable This message is generated when the MVC 2050 has lost its connection with the server It indicates that the UNIStim watchdog timer has expired This indicates loss of network connection Hard Reset This message indicates that the server has instructed the MVC 2050 to reset and clear its UNIStim related memory This maps directly to a UNIStim message Mobile Voice Client 2050 for expert users You can ActiveSync your PDA with your PC using WiFi WiFi use for a cradled PDA If you do not want to lose the MVC 2050 connection to the server when you return the PDA to its cradle deactivate ActiveSync Otherwise the connection is lost because ActiveSync uses Point to Point Protocol PPP This causes the PDA connection to the network to be dropped and then connected to the PC Application Server Administration This feature is available for your system administrator The Personal Directory Redial List and Callers List features use a separate central database called the Application Server to store director
11. 02 D Hardware ID 00 02 84 26 E9 F3 Auto Create Restore Defaults Firmware Version 2000012 Audio About Language Language Hardware ID Ki gt Ej The Hardware ID is generated by reading MAC addresses from the PDA NIC When the MVC 2050 is used with most server types the Hardware ID it uses must be unique Some software such as VPN client software creates artificial network interfaces with MAC addresses that are common to all installations of the software As a result the MAC address is the same on many different computers Without a unique MAC address users sometimes are unable to connect to a server or will connect to a server and subsequently cause another device with the same Hardware ID to be disconnected from the server If the MVC 2050 is disconnected from the server it automatically attempts to reconnect and the resulting conflicts will prevent a stable connection from being made Select the Auto Create button on the Settings gt Hardware ID screen to prevent conflict with another device Auto Create fabricates a random value which is unlikely to be repeated by another device Mobile Voice Client 2050 for expert users Table 9 describes items on the Hardware ID screen Table 9 Hardware ID screen Selection Description Hardware ID This box contains the MAC address for the Ethernet hardware installed in your device MVC 2050 uses the MAC address of the Ethernet hardware as
12. 5 32pm CS 1000 CS 1000S 4 00T 55 MVC 2050 Call Handling screen Figure 6 Blue skin t Figure 7 Lime skin MVC 2050 Ro di 4 07 OG s CS 1000 4 CS 1000S 4 00T 55 MVC 2050 Call Handling screen Display The display is located in the central area of the skin See Figure 4 on page 18 Programmable line feature keys Six programmable line feature keys are located on the right side of the skin They are aligned vertically and are the same color as the display See Figure 4 on page 18 Soft keys self labeled Four soft keys self labeled are located in the bottom row of the display area See Figure 4 on page 18 Note 1 The label on the key changes based on the active feature Note 2 A triangle before a key label indicates that the key is active Dialpad The 12 button dialpad is located on the left hand side of the skin See Figure 4 on page 18 Message Lamp The Message Lamp lets you know if you have voicemail waiting See Figure 4 on page 18 Note You may also hear an audio Message Waiting Indicator stutter or beeping dial tone when you go off hook Mute Indication Lamp The color of the Mute button changes to red when the call is muted The Toolbar must be retracted to see this indicator because the Toolbar icon for Mute does not change color when the microphone is muted See Figure 4 on page 18 Your Mute key functionality is enabled or disabled by your sy
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14. AVAYA Avaya Mobile Voice Client 2050 Avaya Communication Server 1000 Document Status Standard Document Version 03 01 Part Code NN42340 100 Date June 2010 AVAYA 2010 Avaya Inc All Rights Reserved Notices While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing Avaya assumes no liability for any errors Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes Documentation disclaimer Avaya shall not be responsible for any modifications additions or deletions to the original published version of this documentation unless such modifications additions or deletions were performed by Avaya End User agree to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by End User Link disclaimer Avaya is not responsible for the contents or reliability of any linked Web sites referenced within this site or documentation s provided by Avaya Avaya is not responsible for the accuracy of any information statement or content provided on these sites and does not necessarily endorse the products services or information described or offered within the
15. C 2050 If a previous version of the MVC 2050 is installed on your PDA delete the old version before installing the new one or the installation fails Use the following procedure to remove the MVC 2050 from your PDA 1 Select Start from the Main Application screen A drop down menu appears Select Settings The Settings dialog box appears Select the System tab The System dialog box appears Select Remove Programs A list of programs appears Select Mobile Voice Client 2050 2a Rw ND Select Remove A dialog box appears asking you to confirm this decision 7 Select Yes A brief pause occurs while the PDA removes MVC 2050 After the pause a dialog box appears asking if you want to perform a soft reset 8 Select Yes Your PDA restarts Installing and configuring the Mobile Voice Client 2050 MVC 2050 installation method The MVC 2050 supports installation from a docked PDA with a Microsoft ActiveSync connection to a desktop PC Connecting a PDA to a desktop PC using ActiveSync Use the following procedure to synchronize your PDA to your desktop PC 1 Place your PDA in its cradle 2 Ensure that ActiveSync is running Connection is confirmed on the ActiveSync screen 3 Wait for the two PCs to synchronize Synchronization is confirmed on the ActiveSync screen See Figure 3 on page 15 For details about synchronization refer to the User Manual for your PDA Figure 3 ActiveSync connected Connected
16. MVC 2050 diagnostics About Provides information about your MVC 2050 system Managing calls with Mobile Voice Client 2050 Managing calls with Mobile Voice Client 2050 Making a telephone call Use the following procedure to make a call from your PDA using the MVC 2050 1 Plug the headset into the PDA and put the headset on 2 Select Mobile Voice Client 2050 from the Start gt Settings System menu or Start gt Programs menu 3 Open the line by selecting one of the following Answer icon Answer key from the Keys menu aline key 4 Dial the number by using one of the following dialpad macro Contacts within the MVC 2050 interface network Directory Personal Directory Callers List Redial List Paste icon or menu item to paste a number copied from another application a PDA System Input Panel such as the keyboard block recognizer or letter recognizer Managing calls with Mobile Voice Client 2050 Answering a call Use the following procedure to answer a call from your PDA 1 Select one of the following Answer icon Answer key from the Keys menu ringing line key 2 Speak into your headset microphone Holding a call Select the Hold icon or select Hold from the Keys menu to place a call on hold Retrieving a call Select the line key to retrieve a call from Hold Ending a call Select the Goodbye icon or select Goodb
17. On message indicating that a new incoming call was received Preferred name If set to Off the CPND Off match from the Call Server is displayed for an incoming call If set to On the name stored in the Personal Directory is displayed if a match is found Personal Directory Redial List and Callers List Table 6 Call Log Options Part 2 of 2 Call Log Option Description Area code set up Incoming call phone numbers display in the order you set if the area code matches one of the three that you have set up Example area code first or area code last Default value No area code specified Name display format You can define the format of the name displayed for incoming calls The options are first name last name or last name first name First name last name To set Call Log Options 1 RON Tap the Services button Tap Telephone Options Tap Call Log Options Tap one of the following Incoming Calls Preferred Name Match Area Code Setup Name display format Scroll through the selected list Tap your selection Tap Select or Cancel Personal Directory Redial List and Callers List Personal Directory You control your own Personal Directory You can create up to 100 entries You can edit copy or delete individual entries or delete the entire list and you can copy entries from other applications to Personal Directory
18. Synchronized Installing and configuring the Mobile Voice Client 2050 Installing the MVC 2050 from a Desktop PC using ActiveSync Use the following procedure to install MVC 2050 using the CD 1 Insert the MVC 2050 CD into the CD ROM drive of your desktop PC 2 Go to your desktop and double click My Computer 3 Select the CD Drive 4 Select Setup 5 Follow the instructions on the screen The Install Wizard displays a message asking you if you want to modify install or remove the MVC 2050 6 Select Install The Install Wizard installs the MVC 2050 When the installation finishes a message appears on the PC s display requesting that you attend to your device PDA and a message appears on the PDA s display asking you if you want to perform a soft restart 7 Select Yes Your PDA restarts with the new version of the MVC 2050 MVC 2050 configuration Enable ClearType The MVC 2050 uses a special screen font which requires that ClearType be enabled on your PDA To enable ClearType 1 From the PDA s Main Application screen select Start 2 Select Settings 3 Select Screen 4 Select Enable Clear Type Installing and configuring the Mobile Voice Client 2050 Automatic Gain Control Since the MVC 2050 requires a headset to operate properly disabling Automatic Gain Control is sometimes necessary to attain optimum audio quality Note When the PDA is used in handsfree mode without a headse
19. al 6 1FG for international calls dial 6 011 EFG Note According to the Dialing Patterns dialog E means insert country code F means insert area code and G means insert the number Insertion of a comma indicates a one half second pause With the location of New York selected the end user enters information for a contact whose business number is 555 1212 The Contacts application uses the Contacts Area code to determine the area code default 646 With the location of New York selected the end user enters information for a contact whose business number is 416 555 1212 The end user enters all ten digits to record the number in Contacts as 416 555 1212 With the location of New York selected when the end user selects 555 1212 in the MVC 2050 Contacts list and selects Dial Business the Phone details dialog box appears and displays the number to be dialed as 9 5551212 With the location of New York selected when the end user selects 416 555 1212 in the MVC 2050 Contacts list and selects Dial Business the Phone details dialog box appears and displays the number to be dialed as 6 4165551212 With the location of Atlanta selected when the end user selects 555 1212 in the MVC 2050 Contacts list and selects Dial Business the Phone details dialog box appears and displays the number to be dialed as 9 16465551212 Managing Contacts with Mobile Voice Client 2050 See your PDA Help system
20. al Directory Redial List and Callers List system administrator restoration of profiles for single multiple or all users User preferences for Personal Directory Redial List and Callers List The following is a list of options you can change language date time display format call timer name display format call log options log all unanswered calls area code setup preferred name match new call indication To set user preferences 1 2 3 Tap the Services icon Tap Telephone Options Select one of the following Language Date time Scroll down the list Tap your selection Tap Select or Cancel Personal Directory Redial List and Callers List Call Log Options The following is a list of Call Log Options e Log all incoming calls including calls received when phone is busy e Log all unanswered incoming calls e New call indication e Preferred name match e Area code set up e Name display format Table 6 describes the Call Log Options Table 6 Call Log Options Part 1 of 2 Call Log Option Description Default value Log all incoming Callers List logs all of Off calls including calls the incoming calls received when including calls received phone is busy when the phone was busy Log all unanswered Callers List logs all of Log all calls incoming calls the incoming calls or only the unanswered incoming calls New call indication Telephone displays a
21. as needed 4 Todial the number press the check mark in the lower left hand corner of the display See Figure 16 on page 43 Managing Contacts with Mobile Voice Client 2050 Dialing formats Numbers must be in the canonical dialing format in order for your PDA to use them for dialing The canonical address format is a universal telephone number format recognized by the WIndows Telephony Application Interface TAPI The canonical format identifies the components of a telephone number which TAPI translates according to a country s or region s dialing rules The canonical format is Country Region Code Area Code Subscriber number Note For further information on canonical dialing refer to the Microsoft web site When you select File gt Contacts and double tap a number to dial from the contacts list the Phone details dialog box appears shown in Figure 16 on page 43 The dialog box provides options for the criteria to properly route your call Use the Phone details dialog box to e modify the number being dialed e select or deselect canonical dialing rules interpret the number as a private network ESN number Managing Contacts with Mobile Voice Client 2050 Figure 16 Phone details dialog box AZ mvc 2050 Phone details 6 785 8888 City Area Local number 6 785 8888 O Use Dialing Properties CL ESN Prefix xtension Phone number will be dialed 6 785 8888
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23. e Settings e Toolbar toggle e System Input Paste Use the Paste icon to paste a number from another application to the MVC 2050 Contacts List Use the MVC 2050 Contacts List icon to view select and dial contacts The MVC 2050 Contacts List is a read only list available from the PDA Contacts List To add modify or delete entries use the PDA Contacts application The PDA Contacts List can also be updated by synchronizing it with your deskptop s Outlook directory using Microsoft ActiveSync See your PDA user guide for a description of this feature Settings Select the Settings icon to view the Settings screens See Mobile Voice Client 2050 settings on page 62 MVC 2050 Call Handling screen Toolbar Select the Toolbar icon to toggle the Toolbar display on and off System Input The System Input icon in the system tray at the bottom right hand corner of the PDA shown in Figure 13 on page 31 provides access to the System Input Panel Consult your PDA documentation for a description of the System Input Panel You can use the System Input Panel to enter data for the MVC 2050 and other applications The following are three methods you can use to input data on your PDA e Keyboard e Letter Recognizer e Block Recognizer Using the MVC 2050 application the PDA keyboard can act like a dialpad For instance the alphabetical J K or L is interpreted as a number five 5 Keys that are not alphanumeric are i
24. edy Ja 425 789 5678 Lombard Jan 918 987 5678 Spalding Owen 425 567 9876 EEE EE ot i Asias Macro screen To enter a new macro name or to select an existing macro to modify or delete select the New icon to the right of the list box See Figure 28 To select an existing macro tap the down arrow in the Macro list box and make your selection To delete a selected macro tap the Delete icon the button to the right of the list box Mobile Voice Client 2050 settings Figure 28 Macro screen MVC 2050 Settings Qo 2 283 CD Macro New eee EM Dette Keys Dialpad he Contents 78581134 5612342 My Server n Keys Once you have selected a macro name tap the down arrow in the Keys drop down list to select a key to add to the macro Press the Add button to add the key The Pause key is used to insert a short pause in the macro A pause introduces a delay which is required to access some Interactive Voice Response IVR applications and the voicemail systems Contents A list of the macro contents appears in the Contents list box When two or more entries are in this box the keystrokes can be moved around by using the up and down navigation buttons which appear to the right of the box You can remove keystrokes from the Contents box by selecting a keystroke and pressing the Remove button Mobile Voice Client 2050 settings Preview You can p
25. ee the appropriate Help screen for information on editing the Contacts in Outlook on your desktop PC Accessing Contacts Help Use the following procedure to access your PDA Contacts Help system 1 Select Start A drop down list appears 2 Select Contacts The Contacts screen appears 3 Select the word Contacts at the top of the screen The drop down list appears 4 Select Help The Contacts Help screen appears Accessing the PDA Contacts list Use the following procedure to access your PDA Contacts list 1 Open the PDA Today or Home screen 2 Select Start gt Contacts The Contacts read only screen appears Note To view the Contacts list within the MVC 2050 select File gt Contacts See Figure 15 on page 41 Managing Contacts with Mobile Voice Client 2050 Figure 15 MVC 2050 Contacts screen Contacts Qe de 12 14 G Findaname rear xyz Chan Jackie 425 876 3456 Davis Milas 905 976 5467 England Fred 789 723 4567 Kennedy Ja 425 789 5678 Lombard Jan 918 987 5678 Spalding Owan 425 567 9876 EEE EE Dialing a number from the Contacts list Use the following procedure to dial a number from the MVC 2050 using the Contacts list 1 Select File gt Contacts The Contacts list appears 2 Double tap the name or number you want to dial The Phone details dialog box appears See Figure 16 on page 43 3 Use the Phone details dialog box to modify the number to be dialed
26. es Password Administration or some other server based directory service Select the Directory icon to place a call Directory accessibility depends on the system to which you are connected Inbox Messages Select the Inbox Messages icon to access your messages or to return a call Outbox Shift Select the Outbox Shift icon to shift between sets of programmable line feature keys Services Select the Services icon to access a list of network services Expand Select the Expand icon to access additional services depending on the system to which you are connected Copy Select Copy to add contacts to the Personal Directory by copying entries from the Redial List the Callers List or other directory applications Availability of the Copy feature depends on which type of communication server to which you are connected and on how your system administrator has set up the Directory service Note If you are creating multiple entries in the Personal Directory you can make and edit multiple copies in an existing entry MVC 2050 Call Handling screen Quit Select the Quit icon to exit a network service or feature Callers List The Callers List icon provides access to information on up to 100 telephone numbers of calls received Redial List The Redial List icon provides access to information on up to 20 telephone numbers you have dialed recently Menu Bar icons The Menu Bar icons are Paste Contacts
27. eys menu e Answer e Goodbye e Hold e Features e Macros Figure 9 Keys menu Rodisa OG 1 CS 1000 2 CS 1000S 4 00T 55 2 New Callerts Trans Answer Select Answer to answer an incoming call or to obtain a dial tone to place a call See also the Answer icon top center in the Call Handling screen MVC 2050 Call Handling screen Goodbye Select Goodbye to end your call See also the Goodbye icon top right in the screen Hold Select the Hold menu item to place a call on hold See also the Hold icon top left in the Call Handling screen Features Select Features to access a menu of interface keys The list of available features varies depending on the type of communication server you are connected to e See Figure 10 on page 28 to access the Features submenu from the Keys screen e See Figure 11 on page 28 to access the Features menu from the Settings screen The following are the default Features e Message e Shift e Directory e Services e Expand e Copy e Quit e Redial List e Callers List Items in Features submenu can be reorganized using the Settings gt Features tab however items cannot be added or removed MVC 2050 Call Handling screen Figure 10 Keys gt Features screen Rodis OG CS 1000 CS 1000S 4 00T 55 2 New Caller s Feature Menu MVC 2050 Call Handling screen Macros Select Macros from the Keys menu to access mac
28. for a description of the values used in dialing patterns ESN numbers To enter ESN numbers in Contacts enter the ESN prefix followed by the number Note PDA Contacts does not accept the character used in the IP Softphone 2050 to express ESN numbers You can provide a character to your PDA Contacts application by storing a character prefix digit in your PC Outlook Contacts Then use ActiveSync to synchronize your PDA with your PC Outlook This transfers the to your PDA To assign the ESN prefix 1 Dial a number using the Contacts list 2 When the Phone details dialog box appears select ESN and enter or modify the ESN prefix in the box See Figure 19 on page 49 Managing Contacts with Mobile Voice Client 2050 Figure 19 ESN dialing Extension numbers The PDA Contacts application dials extension numbers only if they do not satisfy Microsoft criteria for numbers that require an area code The following three methods can be used to manage dialing extension numbers 1 Select Extension in the Phone details dialog box See Figure 20 on page 50 2 Enter extension numbers in your PC Outlook Contacts application and ActiveSync your PC Outlook with your PDA Contacts 3 Select Keys gt Macros and enter the direct dial extension number in a macro See Macros on page 71 for information about macros Managing Contacts with Mobile Voice Client 2050 Figure 20 Ex
29. gnored Menu and icon summaries File menu Table 3 summarizes the File menu selections Table 3 File menu Part 1 of 2 Selection Description Run in Background Closes the MVC 2050 application but leaves it running in the background to allow incoming calls to be received Paste Pastes a telephone number into the call interface to place a call also available as a Menu Bar icon MVC 2050 Call Handling screen Table 3 File menu Part 2 of 2 Selection Description Contacts Opens the Contacts List also available as a Menu Bar Icon Settings Provides access to the Settings dialog boxes also available as a Menu Bar Icon Exit Shuts down the MVC 2050 application also available as a Menu Bar Icon Keys menu Table 4 summarizes the Keys menu selections Table 4 Keys menu Selection Description Answer Answers an incoming call or provides a dial tone so you can make a call also available as the Answer icon located at the top center of the display Goodbye Releases the call Hold Places the current call on hold also available as the Hold icon at the top left of the display Features Presents a menu of available features Macros Presents a menu of the programmed macros Help menu Table 5 summarizes the Help menu selections Table 5 Help menu Selection Description Contents Accesses the Help system Diagnostics Provides access to
30. he local office server if you are not using a Dynamic Host Configuration Protocol DHCP server you can create a profile to manage the connection This profile contains the IP address of the server to which you want to connect as well as the server port number and type For more information about creating and selecting a profile see Profiles on page 65 Mobile Voice Client 2050 settings If your system is set up with DHCP the primary and secondary server addresses both are assigned by way of DHCP and no action is required See Figure 26 on page 71 Figure 26 DHCP Setting on the Server screen g mvc 2050 settings e946 CD Automatic DHCP r Name Port Retries Restore Defaults My Server Pie server Sen Fassa ooo gt Ej Macros The Mobile Voice Client MVC 2050 Macros tab enables you to record and use macros A macro is a recorded sequence of steps that saves you keystrokes For example you can create a macro that selects a particular line and then dials that telephone number automatically Another example of macro use is programming voicemail access numbers and codes for faster access See Figure 27 and Figure 28 on page 73 Mobile Voice Client 2050 settings Figure 27 Keys gt Macros menu Qo q 12 14 Al Contacts ab cde fah ijk Imn opa rst uvw xyz Chan Jackie 425 876 3456 Davis Milas 905 976 5467 England Fred 789 723 4567 Kenn
31. ialing from the Callers List To dial from the Callers List 1 Do one of the following to open Callers List Tap the Callers List icon on the Toolbar Tap the Directory icon and tap Callers List 2 Find the contact by one doing of the following Scroll to the desired contact Search for the contact by name or number Enter the number of the contact 3 Double click the contact to dial the selected entry Redial List The Redial List can contain up to 20 entries When the list is full the system overwrites the oldest entry In Directory View mode the number you dialed is displayed Redial List content is updated when you dial out Entries in the Redial List are sorted by Call Log time The oldest entry is at the beginning of the list Press the down navigation key to go to the newest entry and press the up navigation key to go to the oldest Personal Directory Redial List and Callers List The following list describes the contents of a Redial List entry e username up to 24 characters e directory number up to 31 digits e time of the last call occurrence e time date Note If the caller name is not defined then only the telephone number is displayed Dialing from the Redial List To dial from the Redial List 1 Do one of the following to open Redial List Tap Redial List on the Toolbar Tap the Directory icon and tap Redial List 2 Find the contact by one doing of the following Scroll
32. just the MVC 2050 Advanced Audio settings Figure 30 Advanced Audio screen FG MVC 2050 Settings q 9 56 ok NetE Global IP Sound O Override Communcation Server values Jitter o frames Highwater Mark frames Early Packet ms Late Packet Resync ms Mobile Voice Client 2050 for expert users Items on the Advanced Audio screen Table 7 describes the selections available on the Advanced Audio screen Table 7 Advanced Audio screen Selection Description NetEQ Global IP Sound NetEQ packet loss concealment software is the default mode of operation Jitter Buffer The rate of arrival of voice frames is variable A jitter buffer is used to minimize this variability by sending voice frames to your PDA sound system ata fixed rate The value of jitter is the number of voice frames the application has in its jitter buffer Highwater Mark Highwater mark indicates the maximum number of voice frames the application can have in its jitter buffer before it starts discarding packets Set this value to at least 2 5 times the value of jitter Early Packet and Late Early Packet Resync and Late Packet Packet Resync Resync indicate the points at which MVC 2050 discards and restarts the jitter buffer contents Set this value to at least 5 times the highwater mark Mobile Voice Client 2050 for expert users Listener IP See Figure 31 This screen is for expert users only It ca
33. les e import profiles Creating a new profile Use the following procedure to create a new profile 1 Select New A screen appears with an empty text box labeled Name 2 Enter the new profile name 3 Select OK The Profiles screen reappears The new profile is created and selected The values on all the other tabs is set to their defaults for this profile Any value modified on any of the other tabs is associated with this profile until another profile is selected To change settings on other tabs for this profile select the tab you wish to change For example select the Server tab from the Settings screen to modify the default server settings See Figure 24 on page 67 Mobile Voice Client 2050 settings Figure 24 Selecting a profile Removing a profile Use the following procedure to remove a profile 1 From the drop down list on the Profiles tab select the profile you want to remove See Figure 24 Note My Server is a built in profile name that cannot be deleted 2 Select Remove The profile disappears from the list Modifying the name of a profile Use the following procedure to modify the name of a profile 1 Select the profile you want to change from the drop down list on the Profiles tab See Figure 24 2 Select Modify The profile name appears highlighted Mobile Voice Client 2050 settings 3 Enter the new profile name 4 Select OK The Profiles screen reappears The ne
34. m Avaya does not guarantee that these links will work all the time and has no control over the availability of the linked pages Warranty Avaya provides a limited warranty on this product Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this product while under warranty is available to Avaya customers and other parties through the Avaya Support Web site http www avaya com support Please note that if you acquired the product from an authorized reseller the warranty is provided to you by said reseller and not by Avaya Licenses THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE HTTP SUPPORT AVAYA COM LICENSEINFO ARE APPLICABLE TO ANYONE WHO DOWNLOADS USES AND OR INSTALLS AVAYA SOFTWARE PURCHASED FROM AVAYA INC ANY AVAYA AFFILIATE OR AN AUTHORIZED AVAYA RESELLER AS APPLICABLE UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA RESELLER UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED RESELLER AND AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE BY INSTALLING DOWNLOADING OR USING THE SOFTWARE OR AUTHORIZING OTHERS TO DO SO YOU ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INST
35. menu bar See Figure 4 on page 18 Mute Volume Up and Volume Down icons are also present on the Toolbar and appear on the skin when the Toolbar is retracted Toolbar landscape The landscape skin has most of the retractable buttons on the normal non retractable toolbar some on the skin Mute Volume Up and Volume Down and the remainder Settings Contacts and Paste available from menu items See Figure 2 on page 12 Toolbar icons Directory Messages Shift Services Expand Copy Quit Callers List Redial List Menu Bar icons Paste Contacts Settings Toolbar Navigation The up down left and right cursor control arrow keys are mapped to the hardware navigation buttons on the PDA hardware These buttons are used for cursor control Installing and configuring the Mobile Voice Client 2050 Installing and configuring the Mobile Voice Client 2050 To install MVC 2050 on your PDA 1 If you have an older version of MVC 2050 installed on your PDA you must remove it prior to installing a newer version See Removing a previous version of MVC 2050 on page 14 Place your PDA in its cradle Synchronize your PDA with a desktop PC running Microsoft ActiveSync See Connecting a PDA to a desktop PC using ActiveSync on page 15 4 Install the MVC 2050 from a Desktop See Installing the MVC 2050 from a Desktop PC using ActiveSync on page 16 Removing a previous version of MV
36. n be used to override the port assignments when a conflicting application is on the PDA Figure 31 Listener IP screen Yr Myc 2050 Settings 10 00 GY L Use a specific address E Use a specific address 47 78 456 314 Use specific port Use a specific port Fl Mvc2050 Settings 69 57 CD Restore Defaults Mobile Voice Client 2050 for expert users Items on the Listener IP screen Table 8 describes selections available on the Listener IP screen Table 8 Listener IP screen Selection Description Use a specific The MVC 2050 normally listens to all IP address addresses on the device for communication server to terminal UNIStim messaging on all the Network Interface Cards NIC on the device This is the default mode of operation To override this behavior select the check box and enter a specific IP address Use a specific The MVC 2050 listens to IP port 5000 on the port device for communication server to terminal UNIStim messaging Hardware ID The Hardware ID screen is for expert users and system administrators It can be used to select the Media Access Control MAC address that the MVC 2050 reports to the communication server The Hardware ID being used by MVC 2050 can be viewed on the MVC 2050 Settings gt Hardware ID tab See Figure 32 on page 82 Mobile Voice Client 2050 for expert users Figure 32 Hardware ID screen MYC 2050 Settings 10
37. or expert users Audio quality slider You can control audio quality by using the slider tab to reduce audio delay and increase audio clarity See Figure 29 The slider controls the number of audio buffers the PDA uses to smooth out incoming audio streams Figure 29 Audio quality screen AJ MYC 2050 Settings 9 54 GD Quality 0 1 2 3 4 56 7 8 9 10 Less Delay Higher Quality Mobile Voice Client 2050 for expert users Audio delay If you experience audio delay you can decrease the number of buffers and reduce the delay by adjusting the slider on the Audio screen Audio clarity If you experience breakups in the receive audio stream adjust the setting towards Higher Quality This increases the number of audio buffers used to process incoming audio If the delay is too large you can decrease this setting If you experience broken or choppy speech at either end of the call or if the dial tone sounds choppy avoid using your PDA volume control Instead use the volume controls on the MVC 2050 toolbar to adjust the volume of your call Note QoS 802 11 p q is not supported due to device constraints Mobile Voice Client 2050 for expert users Advanced Audio Advanced audio settings are recommended for use only by advanced users See Figure 30 on page 78 NetEQ software included with the MVC 2050 software provides loss concealment and compensation NetEQ is the default setting You cannot ad
38. ou can use the up down left and right cursor control arrow keys on your PDA as navigation buttons to move around the display of MVC 2050 Appearance The appearance of the Call Handling Screen differs with each available skin For more information about skins see MVC 2050 graphical interface skins components on page 19 The MVC 2050 uses a special screen font which requires that ClearType be enabled on your PDA ClearType software improves the appearance and readability of text on liquid crystal displays LCDs pocket PC screens and flat panel monitors See MVC 2050 configuration on page 16 for information about enabling ClearType MVC 2050 graphical interface skins components The MVC 2050 skins are the graphical representation of the MVC 2050 The dialpad menu and icon buttons are located on the skin Skins come in several colors and arrangements To select a skin 1 Select Settings 2 Select Skin 3 Select a skin from the list All skins share the following common components See Figure 5 on page 20 programmable line feature keys e soft keys self labeled e dialpad e display MVC 2050 Call Handling screen e Call Handling icons e Toolbar icons e Menu Bar icons e retractable toolbar e System Input Panel icon See the following examples of the MVC 2050 skins Figures 5 to 7 starting on page 20 and Figure 13 on page 31 Figure 5 Black skin MVC 2050 Fn amp gt l
39. ows Mobile 5 0 for Pocket PC as your operating system the MVC 2050 can also coexist with a secure Virtual Private Network VPN client for connection to a business network Mobile Voice Client 2050 overview Software dependencies The following are the MVC 2050 primary software dependencies e Windows Mobile 5 0 for Pocket PC e Windows Mobile 2003 for Pocket PC e Windows Mobile 2003 Second Edition for Pocket PC Note Windows Mobile 2003 SE AKU1 is not supported Version 4 21 1088 Build 14132 AKU1 has a bug which makes it impossible for third parties to use Settings applets This is resolved with WM2003 SE AKU2 Version 4 21 1088 Build 14260 2 0 5 e GIPS NetEQ included with the MVC 2050 software e VPN client for secure access to a network For secure VPN access to a network a VPN client is required Supported PDAs The PDA industry evolves at a rapid pace Refer to Avaya s web site www avaya com support to determine the latest PDA models tested and any known issues or for technical support PDA processor models speed and amount of memory vary To maintain audio quality do not overload the processor with intensive tasks while using the MVC 2050 For example Avaya does not recommend using your PDA Internet browser while using the MVC 2050 MVC 2050 requires that PDAs meet the following mimimum technical specifications e screen resolution of 240x320 e CPU speed of 624 MHz 64 MB RAM PDA vendor
40. pop up menus The MVC 2050 supports both portrait and landscape modes See Call Handling screen portrait on page 12 and Call Handling screen landscape on page 12 This landscape sample has the message waiting lamp displayed Mobile Voice Client 2050 overview Figure 1 Call Handling screen portrait Fn amp Call handling icons ee CS 1000 24Feb 5 32pm Display CS 1000S 4 007 55 2 New Caller s Soft keys self labeled Trans Conf Forward More lt V sag door vag Ac So Su cores Fors Br Pr ME JO J Toolbar lt cs 1000 CS 10008 4 00T 55 2 New Calers Cont 24Feb 5 49pm handling Display Soft keys self labeled gt 3 Tr Forward More ans Dave Programmable Line Feature keys Paddy Randy sjef Menu BX File Keys Help N 2 A 2 O A EE Toolbar 4 Mobile Voice Client 2050 overview Table 2 describes the MVC 2050 screen features Table 2 MVC 2050 screen features Screen features Selections Call Handling icons Hold Answer Release Toolbar portrait The retractable toolbar is present only on the portrait skin It contains keys that are not present on the remainder of the display They are Directory Messages Shift Services Expand Copy Exit Redial List and Callers List The toolbar can be shown or retracted using the Toolbar icon on the
41. protects your private directory information You can perform Password Administration from your MVC 2050 once your SCPW is defined by your system administrator on the Call Server Password Administration includes turning on or off password protection and changing your password When password protection is enabled authentication is required before you can access Personal Directory Redial List or Callers List You are prompted to enter your password in order to gain access to any of the Personal Directory Redial List and Callers List password protected features such as Personal Directory Redial List Callers List or Virtual Office Note The default setting for Password Protection is Off To turn Password Protection On Off 1 2 Tap the Directory icon Select Change Protection mode If Password Protection is enabled you are prompted to enter your password Tap one of the following Ent to confirm Del to delete your password Clr to clear your password Can to cancel and return to the Directory list If you tapped Ent select one of the following Enable Pwd Protection Disable Pwd Protection Tap one of the following Yes to accept your selection Noto return to the Directory list If you selected Yes tap Done to enable or disable Password Protection To change your password 1 2 Tap the Services icon Select Telephone Options you are prompted to enter your pas
42. re dependencies 0 0 cee eee ees 9 Supported PDAS 0 00 ccc eee eee ees 9 Headsets lt i eeidw ni verde dS ae ee ee a eee 10 MVC 2050 menus and screen features 11 Installing and configuring the Mobile Voice Client 2050 14 Removing a previous version of MVC 2050 14 MVC 2050 installation method 0000 eee 15 MVC 2050 configuration 0 e eee 16 MVC 2050 Call Handling screen 0 00000e 18 Starting the MVC 2050 00020 c eee eee 18 NaviGaliOn icc cows oe aa eee hk ata ee ESDU AANA 19 Appearance 0c eee ee eee 19 MVC 2050 graphical interface skins components 19 MENUS 226 02 Seta eae she E pave ete tee ted 23 ICONS ae EE oa OE te 30 Menu and icon summaries 000 cee eee ee 35 Managing calls with Mobile Voice Client 2050 37 Making a telephone call 0 00000 eee eee ee 37 Answering a call 02 26 b ee eee eee eee eet 38 Holding a Calll seek ect e dat oe ee eG ed 38 Retrieving a call 0 00 cee ee 38 Ending a Calll 2 2 sees ers ha ee Pe el nea es 38 Maintaining call quality 0 0 0 e eee 38 Managing Contacts with Mobile Voice Client 2050 39 Editing the Contacts list 0 0 0 e eee 40 Accessing Contacts Help 000002e eee eaee 40 Accessing the PDA Contacts list 40 Dialing a number from the Contacts list
43. review your macro in a single view by viewing the Read only field under the Contents box Dialpad You can select the Keys list box and press the Add button or you can use the numbers on the dialpad to enter numbers into your macro Mobile Voice Client 2050 for expert users Mobile Voice Client 2050 for expert users This section discusses the selections used to diagnose or correct error conditions and are not used during normal operation of Mobile Voice Client 2050 Client diagnostics Client diagnostics are used to determine the connection status of the MVC 2050 Access client diagnostics from the Help gt Diagnostics screen See Figure 12 on page 29 Diagnostics include Ping e TraceRoute e RUDP Ping Ping tests whether the network destination in online TraceRoute is an operation for sending trace packets to trace the route of user datagram protocol UDP from local host to remote host RUDP Ping tests if the IP port is responding as a terminal proxy server TPS See also Profiles on page 65 for information on changing importing and exporting profiles to assist in troubleshooting Mobile Voice Client 2050 for expert users Audio quality Audio quality of voice transmission depends on many factors such as codec characteristics echo canceller jitter buffer size and listener perception Audio quality is controlled from two screens e Audio the quality slider tab e Advanced Audio f
44. ros available through the Settings gt Macros dialog box You can use macros to make speed dial calls access voicemail and perform routine functions faster and easier see Macros on page 71 Help The following items are available from the Help menu Contents e Diagnostics e About MVC 2050 MVC 2050 offers a PDA specific version of Help shown in Figure 12 Figure 12 Help menu MVC 2050 Ro 43 30 OG CS 1000 CS 1000S 4 00T 55 Diagnostics About MVC 2050 Contents Select Contents to access the MVC 2050 Help system MVC 2050 Call Handling screen Diagnostics Diagnostics provides access to a list of methods to determine server connection state To access Diagnostics 1 Select Help 2 Select Diagnostics to see the following items in the drop down list Ping Trace Route RUDP Ping About MVC 2050 Select About MVC 2050 to see the MVC 2050 system product name version number copyright indication Avaya name and logo and Global IP Sound name and logo The MVC 2050 uses packet loss concealment provided by Global IP Sound NetEQ software Icons See Figures 13 to view the icons available in the MVC 2050 Icons can be divided into three types e Call Handling icons e Toolbar icons Menu Bar icons MVC 2050 Call Handling screen Figure 13 Call Handling screen OPE bare Call handlin Hold MVC 2050 Ro d 4 25 x dl g Answer wa Release Me
45. s offer two types of rechargeable battery standard and extended life The extended life battery is recommended to provide longer call duration and increased call volume Mobile Voice Client 2050 overview Headsets A headset is required in order to send and receive telephone calls using the MVC 2050 and your PDA The headset is an important part of audio quality PDAs that support stereo headphones with microphones are recommended The Dell specific headset with a button on the wire when used with the X51v allows the MVC 2050 to answer an incoming call or release an active call by pressing the button Note Bluetooth and 802 11b operate on the same frequency band and use the same WLAN hardware on the PDA Therefore the use of Bluetooth accessories with MVC 2050 can lead to poor call quality Contact your PDA vendor to obtain headset recommendations For more information about Automatic Gain Control see MVC 2050 configuration on page 16 Mobile Voice Client 2050 overview MVC 2050 menus and screen features The MVC 2050 software provides menus and screen features for your PDA Table 1 lists the MVC 2050 menus and their selections Table 1 MVC 2050 menus Menu Selections File Run in background Paste Contacts Settings Exit Keys Answer Goodbye Hold Features Macros Help Diagnostics Contents About Note Keys gt Features and Keys gt Macros selections in Table 1 also provide
46. ssage Lamp CS 1000 24Feb 6 25pm CS 1000S 4 00T 55 Display Soft keys self labeled Trans Conf Forward More Programmable Dialpad Line Feature keys p y Messages Shift Directory Services Volume Up Volume Down Mute Expand Copy Quit PE UG p AO MMA Ga En O Groolbar Menu Bar gt File Keys Help 2 It al System Input Paste Toolbar Toggle Contacts Settings MVC 2050 Call Handling screen Call Handling icons The Call Handling icons are Hold e Answer e Goodbye These Call Handling icons are located at the top of the skin See Figure 13 on page 31 Hold Use the Hold icon to place calls on Hold and to remove them from Hold Answer Use the Answer icon to receive and to place calls Goodbye The Goodbye icon is used to terminate calls Toolbar icons The Toolbar icons are e Directory e Messages e Shift e Services Expand Copy e Quit The Toolbar icons are visible when the Toolbar is retracted See Figure 13 on page 31 MVC 2050 Call Handling screen Note 1 Select Keys gt Features to view menu items that are exact equivalents to tapping these Toolbar icons Note 2 Volume Up Volume Down and Mute which are covered when the Toolbar is shown also are repeated on the Toolbar Directory The Directory icon depending on how your system administrator has set up this service allows access to a local directory the Personal Directory with up to 100 entri
47. stem administrator Contact your system administrator to determine if your Mute key is enabled If your Mute key is enabled press the Mute key to listen to the receiving party without transmitting Press the Mute key again to return to two way MVC 2050 Call Handling screen conversation The Mute key applies to handset and headset microphones Note If your Mute key is not enabled pressing the Mute key places the call on hold Press the Mute key again to restore the active call or press the line key to restore the active call You cannot retrieve this call from hold by pressing the Hold key Menus The MVC 2050 provides the following menus File Keys Help File The following items are available from the File menu Run in background Paste Contacts Settings Exit See Figure 8 on page 24 MVC 2050 Call Handling screen Figure 8 File menu Ro 43 36 OG CS 1000 24Feb 5 35pm CS 1000S 4 00T 55 2 New Caller s Trans Conf Forward More Run in background File Keys Help amp 2 tL Run in background Select Run in Background to close the MVC 2050 and to keep it running in the background so that incoming calls can ring on your PDA To accept an incoming call while the MVC 2050 is running in the background 1 From the Main Application screen select Start 2 Select Recently Used Application Note You can also select Start gt Today or Start gt Home depending on your PDA
48. sword Enter your password Select New Password Tap one of the following Personal Directory Redial List and Callers List Sel to select New Password Del to return to the previous menu Clr to clear your password Can to end If you tapped Sel you are prompted to enter a new password 6 Enter your new password and tap Sel You are prompted to confirm your new password 7 Tap one of the following Sel to select New Password Del to return to the previous menu Clr to clear your password Can to end If you tapped Sel your password is changed If you make three consecutive incorrect password attempts within an hour you are locked out of the password protected features for an hour Locked access displays on your telephone If Virtual Office is enabled it also is locked out If you fail to access Virtual Office due to incorrect password attempts your access to other password protected features also is locked out Your system administrator can reset and unlock your access at any time if you have been locked out or have forgotten your password Mobile Voice Client 2050 settings Mobile Voice Client 2050 settings Use the MVC 2050 Settings to select choices for the appearance behavior and operation of your PDA The Settings tab provides access to the following selections e Sounds on page 62 e Profiles on page 65 Server on page 70 e Macros
49. t the PDA microphone picks up sounds from the speaker creating a feedback loop Automatic Gain Control is used in this instance to avoid feedback For further information about device hardware settings see your PDA Help system To disable Automatic Gain Control 1 Select Start 2 Select Settings 3 Select System 4 Select one of the following depending on the PDA you are using a Audio b Advanced Sounds c Microphone Select Automatic Gain Control 6 Select Disable 7 Select Yes For further information about MVC 2050 configuration and settings see the MVC 2050 Help system MVC 2050 Call Handling screen MVC 2050 Call Handling screen Starting the MVC 2050 To start the MVC 2050 from your PDA 1 From your PDA Main Application screen select Start 2 Select Programs 3 Select Mobile Voice Client 2050 The Call Handling screen appears See Figure 4 on page 18 Figure 4 Call Handling screen Call handling Hold icons Answer Release Message Lamp CS 1000 24Feb 5 32pm CS 1000S 4 00T 55 2 New Caller s Soft keys self labeled Trans Conf i Programmable Dialpad 2 aac 3 per Line Feature keys Messages Acn 5 si Sung Shift Directory Services Volume Up Expand Volume Down Copy Mute Quit Display gt Toolbar Menu Bar File Keys Help B tl l System Input Paste Toolbar Toggle Contacts Settings MVC 2050 Call Handling screen Navigation Y
50. tension number AJ mvc 2050 Country Regen anwa ener Phone number will be dialed 6 785 8888 Personal Directory Redial List and Callers List Personal Directory Redial List and Callers List Personal Directory Redial List and Callers List are features supported on Avaya Communication Server 1000 Avaya CS 1000 systems The contents of these directories are maintained in a remote central database called the Application Server To open Personal Directory Redial List or Callers List 1 Tap the Directory icon 2 Make your selection from the following list Personal Directory Callers List Redial List Password Administration Note The Personal Directory Redial List and Callers List features have a one minute timeout control period If the application is idle for one minute during any of the operations the application is closed and your IP Softphone 2050 goes back to the idle state The Personal Directory Redial List and Callers List features support e multiple languages e access using the Directory key e feature launch while in Call Transfer and Conference modes your MVC 2050 does not have to be idle e Branch Office in normal mode only e Virtual Office e menu driven configuration of Station Control Password SCPW from your IP Softphone e database backup and restoration by your system administrator e system administrator functions such as unlocking your SCPW Person
51. to the desired contact Search for the contact by name or number Enter the number of the contact to find it 3 Double tap the contact to dial the selected entry To temporarily edit a contact and dial it using the Redial List or the Callers List 1 Tap the Directory icon 2 3 4 5 6 Select Redial List or Callers List from the Directory list Search for the desired entry Highlight the entry Tap the Edit soft key and make the changes Tap the Dial soft key to dial the edited entry Personal Directory Redial List and Callers List To find contacts in Personal Directory Redial List or Callers List 1 Tap the Directory icon 2 Tap the desired directory and do one of the following Scroll through the directory to the desired entry Enter the number of the entry to go directly to it Search by first name last name or number To delete a contact in Personal Directory Redial List or Callers List Tap the Directory icon Select the Personal Directory Redial List or Callers List Search for the entry Highlight the entry Tap the Delete soft key oan e OD DB Tap the Confirm or Cancel key To delete the Redial List or Callers List 1 Tap the Directory button 2 Select Redial List or Callers List 3 Tap the Del soft key 4 Tap Yes Password Administration The Password Administration feature is available on the Directory list The Station Control Password SCPW
52. umber In North America if you enter a default area code of 415 in your Contacts and then enter the number 555 1212 the following occurs e Contacts prefixes the area code to the number e the displayed number changes to 415 555 1212 This number is interpreted as a canonical number that the PDA can use for dialing Dialing Locations Dialing Locations describe the dialing rules to be applied when you dial a number The dialing rules allow you to enter prefixes to access local and long distance numbers Use the location of your server See Figure 17 on page 44 To establish the dialing rules Select Start gt Settings gt Connections gt Dialing Locations e Enter your server s Area Code e Enter your server s Country Code e Specify Tone dialing e Select Dialing Patterns e Enter or modify the dialing patterns for local calls long distance calls and international calls Managing Contacts with Mobile Voice Client 2050 Example An end user has a DN on a server located in Atlanta and another DN ona server located in New York The end user has set up two dialing locations one named Atlanta with an area code of 404 and another named New York with an area code of 646 The end user also has entered 646 as the default area code in the Contacts application The end user also has programmed Dialing Patterns as follows e for local calls dial 9 G e for long distance calls di
53. w profile is selected Changing the current profile Use the following procedure to select the profile for your MVC 2050 1 Select the name of the profile you want to change from the drop down list at the top of the Profiles screen 2 Choose one of the following a If MVC 2050 is running press Reset The application disconnects from the current server and attempts to connect to the server defined by the newly selected profile b If MVC 2050 is not running press OK The next time the application starts it uses the selected profile Note 1 To modify the profile itself select the profile and select the tabs you wish to change Note 2 The application briefly indicates which profile is in use as it starts up Exporting profiles Use the following procedure to export a profile to a file Select Export A dialog box appears To save as a file select Export to a file Select OK Enter a file name Use the folder object to select a directory Select OK oa F wr gt Note To keep the profile as a backup copy the profile to your desktop PC using ActiveSync Mobile Voice Client 2050 settings Use the following procedure to export a profile to another device 1 2 3 4 Select Export A dialog box appears To export to another device select Export to another device Select OK Align the infrared ports of the two devices The profile is exported to the other device Note When exporting
54. y document now retired NN 10300 058 August 2005 Standard 2 00 This document is issued to support Nortel Mobile Voice Client 2050 Version 2 00 0161 for Nortel Communication Server 1000 March 2005 Standard 1 00 This document is issued to support Nortel Mobile Voice Client 2050 Version 2 00 0161 for Nortel Communication Server 1000 Revision history About this guide About this guide This User Guide provides information about the Mobile Voice Client MVC 2050 The Mobile Voice Client MVC 2050 is designed to add wireless voice communication to the Personal Digital Assistant PDA Mobile Voice Client 2050 overview Mobile Voice Client 2050 overview Designed to work with your personal digital assistant PDA and IP based telephone systems the Mobile Voice Client MVC 2050 provides real time voice service over the Internet The MVC 2050 supports the following features e 6 programmable line feature keys e 4 soft keys self labeled e 12 button dialpad e multifield display e end user selectable skins e directory capabilities including Personal Directory Redial List and Callers List To make a call from your PDA using the MVC 2050 you can dial with your dialpad use a macro or copy and paste a number from another application You also can use one of the methods on your PDA System Input Panel If you are using Microsoft Windows Mobile 2003 Second Edition or Microsoft Wind
55. y data and user profile options Your system administrator can back up and restore the database and manage user profiles using the Application Server Administration feature Mobile Voice Client 2050 for expert users
56. ye from the Keys menu to end your call Maintaining call quality If you are experiencing poor quality during a call on the MVC 2050 move closer to the WLAN access point Distance from the access point reduces the throughput data rate Using MVC 2050 on a PDA in a closed area or indoors also reduces the throughput compared to open space Bluetooth and 802 11b operate on the same frequency band and use the same WLAN hardware on the PDA Therefore the use of Bluetooth accessories with MVC 2050 can lead to poor call quality Managing Contacts with Mobile Voice Client 2050 Managing Contacts with Mobile Voice Client 2050 You can place a call from your list of contacts in the PDA Contacts application using Mobile Voice Client MVC 2050 See Figure 14 Use the Contacts application to do the following e add or modify entries on the PDA e download entries from the Outlook contacts on your PC e use the infrared ports on two PDAs to transfer entries between them beam Figure 14 Starting Contacts and the Contacts application start ab cde fah ijk Imn opgf rst Juvw xyz Bear Bobo 6 785 8888 w Bear Yogi 411 Picnic w Coyote Wiley 6 878 3456 w alen 7 Contacts fh New View Tools Ej Managing Contacts with Mobile Voice Client 2050 Editing the Contacts list See the Contacts Help on your PDA for information about adding deleting and editing Contacts S
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