Avaya Mobile Communication Client 3100 for Nokia User Guide
Contents
1. Only the MCC 3100 uses the information you enter on the Preferences screen No information is uploaded to any other application 4 From the menu select Save Call settings Use the Call Settings screen to select a call screening mode and configure the group call notification period Programming your call settings 1 Go to the Main or System Settings screen 2 From the menu select Call Settings The Call Settings menu screen appears See Call Settings on page 23 MCC 3100 configuration Figure 4 Call Settings Call Settings Call Screening Mode Call Screening Enabled Call Screening Disabled Mobile Do Not Disturb Group Call Notify Period 130min 5__ 3 Use the radio buttons to select a Call Screening Mode Call Screening Enabled When you receive an incoming call the MCC 3100 displays a dialog that allows you to either accept the call on your Nokia redirect the call to another number or decline the call Call Screening Disabled When you receive an incoming call the MCC 3100 allows you to only accept calls on your Nokia device Mobile Do Not Disturb When you receive an incoming call the MCC 3100 forwards the call directly to voice mail You do not receive a missed call indication for forwarded calls 4 Configure your contact locations on the Preferences screen See Personal preferences on page 20 5 Program the Group Call Notify Period for a tim2. Note Nortel recommends that you exit the MCC 3100 application before you shut off your device Note On some Nokia devices you can exit the application by selecting Quit from any menu Logging on and logging off To log on or log off the MCC 3100 perform the following steps 1 Go to the main MCC 3100 screen 2 Select Options to display the menu 3 To log on the MCC 3100 select Login The status indicator changes to the status of the device before you last logged off 4 To log off the MCC 3100 select Logout The MCC 3100 application remains active when you are logged off To exit the application see Starting and exiting the MCC 3100 application on page 25 Hiding the MCC 3100 application To use another application you can temporarily hide the MCC 3100 application From any MCC 3100 screen menu press the Menu key Basic functions The application does not appear but remains running in the background When you access the Nortel MCC 3100 again you return to the last screen you used Overview of the main screen After you program the MCC 3100 see Initial programming on page 15 the Main screen appears whenever you start the MCC 3100 The Main screens menu provides access to the full functionality of the MCC 3100 See Main screen on page 27 Figure 5 Main screen David 7 10 Connected Status panel Recent Recent link amp JBvm preview panel EHvMm Friends 6 Fri
3. Document Release Standard 01 03 Date November 2007 Produced in Canada To provide feedback or report a problem in this document go to www nortel com documentfeedback N O RT E L www nortel com
4. Goto the Main or Preferences screen 2 From the menu select System Settings The System Settings screen appears See System Settings on page 16 MCC 3100 configuration 3 Complete the fields on the System Settings screen using the information provided by your system administrator Consult your system administrator if you need assistance Table 3 System Settings screen fields Field Settings Username Enter your MCG 3100 user name Password Enter your MCG 3100 password Primary MCG3100 Address Enter the IP address or domain name and port of the primary MCG 3100 lt IP address or FQDN gt lt port gt For example 47 11 210 11 8080 or mcg3100 nortel com 8080 Secondary MCG3100 Address If present enter the IP address or domain name and port of the secondary MCG 3100 lt IP address or FQDN gt lt port gt For example 47 11 210 11 8080 or mcg3100 nortel com 8080 Voicemail DN SIP Address Enter the number SIP address to access the voice mail server Outgoing Call Service DN The Outgoing Call Service DN allows you to place calls directly from your Nokia to other parties in Direct Outbound mode To place calls in Direct Outbound mode leave your caller ID visible on the Nokia An Outgoing Call Service DN is mandatory to support MCC 3100 call features Max number of recent 1 10 Specify the number of recent incoming and outgoing calls that appear
5. Browser gt Nokia E60 E61 gt Phone memory gt Data gt Installs directory See Nokia phone browser installs on page 63 Software installation Figure 27 Nokia phone browser installs A my Documents 4 My comeuter si JB 3 Floppy As Phone Browser Local Disk C Installs BD CD RW Drie D 8 DB control Panel mi Matile Device bu My Logtech Pebures 5 Noka Prone Browser A My contacts My Galery E A My Messages E 4 Nokia 6630 3 Phone memory C E Noks SIS koka Appilcatn instaler fe 1 54 KB m B Memory card 6 Cortacts Rotreved Fios E E Shared Documents M Owen Turner s Documents l E My Network Places An Uploading progress dialog box appears indicating a transfer of the files to your device See Uploading progress on page 63 Figure 28 Uploading progress The remainder of the installation is performed from your device 7 On your Nokia device press the Menu key The Menu screen appears 8 Select Tools gt App mgr The Applications Manager appears 9 Scroll to the MCC3100 N jad file then select Options gt Install 10 Follow the prompts to complete the installation Software installation 11 If you want the MCC 3100 application to start automatically repeat steps 6 to 9 to install MCC3100 N sis 12 Optionally move the MCC 3100 application icon to the menu screen of your Nokia device For more information see Moving the
6. From the menu select Save The new group is added and appears on the Group Management screen You must add friends before you can call the group Adding friends to a group 1 From the Friends screen select a friend 2 From the menu select Add to Group Advanced functions The Add to Group screen appears See Add to group screen on page 48 Figure 17 Add to group screen Add to Group Add Elizabeth Martin To Q Sales Group lt 11 gt Accounting Group lt 7 gt Marketing Group lt 5 gt Select the group you wish to add the friend to 4 From the menu select Add Now The friend is added to the group you selected 5 Repeat steps 1 to 4 for all friends in the group You can select one or more friends in one group and add them to another group For more information see Managing friends in a group on page 48 You can also add friends to a group after you search in the Corporate Directory See Searching the corporate directory on page 39 Managing friends in a group You can manage friends in a group You can view friends delete friends and add friends to another group You can also save your preferred selection settings for the friends of a group 1 From the Main screen select the Groups link or from the Main screen menu select Group Mgmt The Group Management screen appears See Group management screen on page 49 Advanced functions Figure 18 Group manageme
7. MCC 3100 icon to the menu screen on page 64 Moving the MCC 3100 icon to the menu screen Complete this procedure to make the MCC 3100 application icon available on the menu screen of the Nokia device 1 On your Nokia device press the Menu key fo j The Menu screen appears 2 Select Installat Highlight the MCC 3100 icon and then press Options gt Move to folder 4 Select Move To Menu 5 Press Back to return to the Menu screen 6 Highlight the MCC 3100 icon and then press Options gt Move A check mark appears in the upper right corner of the icon 7 Use the five way scroll key to select the screen position where you want to place the MCC 3100 icon and then press the scroll key The MCC 3100 icon moves to the position you selected Note If you do not move the application icon to the Main screen then the MCC 3100 is available in the installat folder Software installation Upgrading the MCC 3100 for Nokia software This section describes how to upgrade or reinstall the MCC 3100 for Nokia software When you upgrade the software your data is saved automatically 1 Exit the MCC 3100 2 If you installed the auto start application perform the following steps a On your Nokia device press the Menu key The Menu screen appears b Select Tools gt App Mgr The Application Manager screen appears c Scroll to MCC3100 N sis and select Options gt Remove Note Do not remove MCC3100 N jad d
8. Note Although you can install the MCC 3100 using infrared or Bluetooth wireless technology the instructions in this section explain how to install using the Nokia PC Suite and USB cable Note Please ensure that your device has the correct date and time Use the following procedures to install upgrade and uninstall the MCC 3100 for Nokia software using the Nokia PC suite Installing the MCC 3100 for Nokia software Prior to installation obtain the MCC 3100 for Nokia software from your system administrator 1 Extract the MCC 3100 files to any folder on your computer 2 Locate the folder where you extracted the MCC 3100 files You require the following files to install the application MCC3100 N jar Software installation MCC3100 N jad Optionally to automatically start the MCC 3100 on your Nokia device you need to install the following file MCC3100 N sis If you install the MCC3100 N sis the MCC 3100 application will start automatically when you power on your Nokia device The MCC 3100 application will also restart automatically if closed 3 Launch the Nokia PC Suite on your PC by selecting Start gt Programs gt Nokia PC Suite gt Nokia PC Suite Click File Manager The Nokia Phone Browser appears Using the Nokia Phone Browser first browse to the folder that contains the installation software files you extracted and then select and copy them Paste the files into the Nokia Phone
9. Restart the device Connect the device to the computer Perform the following procedures in Installing the MCC 3100 for Nokia software on page 61 Uninstalling the MCC 3100 for Nokia software This section describes how to remove the MCC 3100 for Nokia from your device 1 Exit the MCC 3100 application if it is running 2 On your Nokia device press the Menu key The Menu screen appears 3 Select Tools gt App Mgr The Applications Manager appears Software installation No u 9 10 11 You must remove the files and applications one at a time Highlight the MCC3100 N sis file if available and select Options gt Remove Select Yes to confirm file removal Highlight the MCC3100 N jad file and select Options gt Remove Select Yes to confirm file removal Highlight the MCC 3100 starter application if available and select Options gt Remove Select Yes to confirm application removal Highlight the MCC 3100 application and select Options gt Remove Select Yes to confirm application removal 12 After you remove the files and applications turn the device off and then on Acronyms Acronyms Table 7 lists the acronyms used in this guide Table 7 Acronyms Acronym Full Name CDMA 1xRTT Code Division Multiple Access Single Carrier 1x Radio Transmission Technology COTS Commercial off the Shelf CS 1000 Communication S
10. actual location At various times of the day you can use the MCC 3100 to initiate calls from your desktop telephone mobile telephone or home telephone but the people you call always see the same number Important Notice Users are advised to select use headsets which are designed to reduce excessive sound pressure levels or acoustic shocks Users should check that their headsets do meet their respective National or International Acoustic and Safety requirements Call modes How the system handles calls depends on your MCC 3100 system configuration An Outgoing Call Service DN is mandatory for MCC 3100 call features Direct Outbound mode In Direct Outbound mode you can initiate calls directly from your device to other parties through the enterprise telephony system See Direct outbound mode on page 42 Advanced functions Figure 12 Direct outbound mode Enterprise Network Mobile device calls enterprise telephony system Q Enterprise telephony system calls other party Direct Outbound mode requires an Outgoing Call Service DN configured in your MCC 3100 settings For more information see System settings on page 18 When the MCC 3100 is configured for Direct Outbound mode you can switch from Direct Outbound mode to Call me First mode for advanced calls See Advanced call on page 44 Call me First mode In Call me First mode your calls are completed in two steps First the enterpris
11. for your friend This name appears on the Friends screen Extension Enter the office extension number associated with your friend Last Name Enter the last name for your friend First Name Enter the first name for your friend Office contact Enter the office telephone number of your friend When you place a call to this friend you can choose this number from a list Advanced functions Table 6 Adding a friend Field Settings Mobile contact Enter the mobile telephone number of your friend When you call this friend you choose this number from a list Home contact Enter the home telephone number of your friend When placing a call to this friend you can choose this number from a list Other1 contact Enter an additional telephone number of your friend When you call this friend you choose this number from a list Other2 contact Enter an additional telephone number of your friend When placing a call to this friend you can choose this number form a list Default contact Select the friend s default contact location Options include e Mobile Contact e Extension default setting e Office Contact Home Contact e Other1 Contact e Other2 Contact When you initiate a basic call or group call the system automatically calls this contact location All contacts are regular telephone numbers except the Extension If you select Extension the system calls all of the
12. in the recent window of the MCC 3100 You can choose from a range of 1 to 10 items default is 3 MCC 3100 configuration Table 3 System Settings screen fields Settings No of Visible Entries Specify the number of friends that display in in Friends Popup 1 the Friends preview page of the MCC 3100 50 You can choose from a range of 1 to 50 items default is 7 4 From the menu select Save You are logged on and the Main screen appears Personal preferences Use the Preferences screen to enter personal information such as your name contact and call prefix settings As a minimum you must enter your mobile telephone number on this screen after you perform the steps in Initial programming on page 15 Programming your personal preferences 1 Go to the Main or System Settings screen 2 From the menu select Preferences The Preferences screen appears See Preferences on page 17 3 Complete the fields on the Preferences screen using the information in the following table as a guide Table 4 Preferences screen fields Field Settings First Name Enter your first name Last Name Enter your last name Display Name Enter the name that serves as your unique identifier on the MCC 3100 This name displays in the status bar of the main screen MCC 3100 configuration Table 4 Preferences screen fields Field Settings Mobile Contact Enter your Nokia telephone n
13. select one of the following options Delete Group to delete the Group Change Group Name to go to the Edit Group screen and change the group name Placing and managing group calls This section describes how to place and manage group calls When you start a regular group call the system first calls you at your mobile contact location and prompts you to record a greeting message The system then calls the friends in the group and provides the option to join the call decline the call or join the call later Before you initiate a group call program your default contact locations for all friends in the group including yourself To program your own default contact location see Personal preferences on page 20 To program the default contact locations of friends see Friends on page 33 Advanced functions Initiating a group call With a group call you can select a nonmobile contact location for yourself You can set up the call on your Nokia device and then engage in the conversation on another device such as your desktop telephone 1 From the Main screen select the Groups link or from the Main screen menu select Group Mgmt The Group Management screen appears See Group management screen on page 49 2 From the Group List select a group 3 From the menu select Group Details The Group Details screen appears See Group details screen on page 49 4 Select the friends to call Each f
14. 3 From the menu select All Logs default or Missed Call Logs The entries are displayed according to your view preference Deleting entries in the Logs screen You can delete individual entries in the Logs screen or you can delete all entries To delete one entry 1 Goto the Logs screen 2 Highlight the entry you want to delete 3 From the menu select Delete Selected The entry is deleted To delete all entries Advanced functions 1 Goto the Logs screen 2 From the menu select Delete All 3 Select Yes or Cancel in response to the prompt If you selected Yes all entries are deleted Managing voice mail In addition to checking whether you have any messages you can quickly and easily call the voice mail system to access your mailbox Voice mail message waiting indication When you receive a new voice mail message the voice mail indicator VM appears on the Main screen Note Before using this feature you must configure the Voicemail DN SIP Address number on the System Settings screen For more information see System settings on page 18 Calling voice mail system The Main screen contains the message waiting indicator and provides a quick and easy way to access the voice mail system 1 Go to the Main screen 2 From the menu select Call VM 3 The MCG 3100 calls the voice mail server If an Outgoing Call Service DN is programmed the MCG 3100 initiates a direct call from your Nokia dev
15. NORTEL Nortel Mobile Communication 3100 Series Portfolio Nortel Mobile Communication Client 3100 for Nokia User Guide 01000000000 0 000 Q000000007HHNKW 000010101010000000 10101010 Revision history Revision history November 2007 Standard 01 03 This document is up issued to contain cellular data usage information October 2007 Standard 01 02 This document is up issued to contain fixes for configuring Mobile Communication Gateway 3100 addresses and revised Outgoing Call Service DN requirements September 2007 Standard 01 01 This document is issued to support the Nortel Mobile Communications 3100 Series Portfolio on Nortel Communication Server 1000 Release 5 0 Revision history Contents REVISION history 2 5 566 were gece wR slew GEE Gi en 3 COMES si wad GGiOS iR ii ao tG EG SRO 5 INMOANCUOIT lt 05 co cc eau cd wets ork GF G GR REG 9 MOC 3100 fOaturoS 2 4205 sn dvs dee es ZERA nee dew AWA 9 Before you begin TOFTE Ceeecenaoge N System and network requirements eee a TEE ace ON Network specifications 2 aadao cece M44 Gea ee dda ene 12 Cellular data plan use of MCC3100 for Nokia van U2 Server specification 2410s0880 seeees ee eee esas 13 ADGUFU GUIDE o udoocow dkiwdjdo s jka GO tered 00 14 Related publications reer LCaOGeeaeedchaded MCC 3100 configuration ccc eee eee 15 Initial programming eee sR
16. SQ1 a ua a Recent contacts Advanced functions The Recent preview panel displays up to 10 friends that you recently communicated with 2 Optionally select an entry and select a menu command such as Call Viewing entries on the Logs screen The Logs screen provides a history of your most recent incoming and outgoing calls voice mail messages and system event notifications The Logs screen can contain a maximum of 50 entries By default the entries are organized by time and date but you can reorganized them by name You can delete all of the entries You can also select an individual entry to view details to place a call or to delete the entry 1 From the Main screen select the Recent link or from the Main screen menu select Logs The Logs screen appears See Logs screen on page 55 Figure 22 Logs screen ca i a a SJ Incoming and outgoing 6 18 22 Joe Cecile 29 08 05 calls system events 18 22 Joe Cecile 29 0805 and voice mail 2 17 53 Joe Cecile 29 08 05 notifications 17 50 Joe Cecile 29 08 05 17 50 Joe Cecile 29 08 05 20 21 VM 17 10 05 48 24 VM 17 10 05 13 39 VM 19 05 06 13 36 VM 19 05 06 13 36 VM 19 05 06 13 35 VM 19 05 06 FI 14 52 VM 18 05 06 B3 14 51 VM 18 05 06 EJ 14 49 VM 18 05 06 FI 14 46 VM 18 05 06 Back Menu Advanced functions For call icon explanations see Call icons on page 56 Figure 23 Call icons e Incomi
17. ch results appear in two panels local and corporate See Search results screen on page 40 Figure 11 Search results screen Search results Local Friends 5 Harold i Herbert Local friends Hiroko Corporate Directory 7 Hansard John Hinton Aimee i Hong Winston Corpor ate Directory Jamieson Al contacts 5 Amaximum of 10 entries are returned at one time If additional results are available scroll to the bottom of the list and select More available 6 Once you obtain your search results you can highlight an entry and select one of the following menu options Select Call to initiate a basic call to the person Select View Edit to display the person s information Select Add to Friends to add the person to the MCC 3100 Select Add to Group to add the person to a group Note Corporate Directory search results do not remain in memory When you select More available or if you move to another screen the results are cleared Advanced functions Note To locate a friend you require a first name or a last name You cannot locate friends that have only a display name Placing Calls Your enterprise telephone system manages all calls that you place on the MCC 3100 You can quickly and easily call your co workers either by selecting them from a friends list or by dialing their extension number As well one number is associated with all of your outbound calls regardless of your
18. cting menu commands For example you can access the System Settings and Preferences screens from the menu Shortcut Keys In addition to standard navigational aids MCC 3100 provides shortcut keys to speed your workflow See Shortcut keys on page 30 Basic functions Note Some devices may not offer the full range of shortcut keys Table 5 Shortcut keys Key Action a z While focus is on the Main screen or the Friends preview panel press a key to search for friends with names that start with that letter space Go to the Place Call screen to initiate a call If focus is on the Friends preview panel when you press space the highlighted friend s contact location is preconfigured Accessing Help The MCC 3100 includes embedded context sensitive help for the following topics Log describes the log icons Abbreviations explains terms that appear in the Call screens About provides the MCC 3100 software version number From any screen select Help The Help screen appears See Help screen on page 31 The Help screen displays information related to the previous screen For example if you select help from the Logs screen the Logs topic displays Change topics by selecting a different item from the menu or list Basic functions Figure 7 Help screen Call was made successfully Failed to make a call You called the person You mack a call status unknown Group Callin progres
19. e period between 1 and 30 minutes default is 5 minutes This setting controls how often the MCC 3100 prompts you to join a group call after you have received the initial invitation and selected Join Later 6 From the menu select Save MCC 3100 configuration Basic functions Basic functions This section contains the following topics e Starting and exiting the MCC 3100 application on page 25 e Logging on and logging off on page 26 e Hiding the MCC 3100 application on page 26 e Overview of the main screen on page 27 e Navigating screens on page 29 e Accessing Help on page 30 Starting and exiting the MCC 3100 application This section describes how to start the MCC 3100 application To start the MCC 3100 application on a Nokia device perform the following steps 1 Press the Menu button fo 2 Select the Nortel MCC 3100 application icon 3 Select Yes to allow this application to use the network to send and receive data The MCC 3100 application starts On some Nokia devices the application icon is available under Menu gt Installation To exit the MCC 3100 application on a Nokia device perform the following steps Basic functions 1 Go to the Main screen 2 From the menu select Quit The Quit confirmation screen appears 3 Select Yes to exit the application or Cancel to return to the application 4 Select Ok to confirm your selection
20. e telephony system calls you After you answer the enterprise telephony system calls the other party See Call me First mode on page 42 Figure 13 Call me First mode Enterprise Network Enterprise telephony system calls your mobile device Enterprise telephony system calls other party Advanced functions Calling a friend You can place a call to a friend directly from your Nokia device Your friend receives the call at their default contact location 1 Go to the Main Logs Friends or Search Results screen 2 Scroll to log entry or click a shortcut key to select a friend 3 From the menu select Call Optionally press Space or Enter to place the call Note The first time you place a call in Direct Outbound mode you may receive a number of prompts that you must respond to Calling from your extension You can initiate a call on your Nokia device and have the conversation on your desktop phone extension 1 Goto the Main Logs Friends or Search Results screen 2 Scroll to a log entry or click a shortcut key to select a friend 3 From the menu select Call from Extension The enterprise telephony system calls your desktop extension After you answer the enterprise telephony system calls your friend at their default contact location Note Call from Extension always calls your desktop extension Your MCC 3100 configuration setting of Call me First or Direct Outbound mode is ignored when you se
21. els or acoustic shocks Users should check that their headsets do meet their respective National or International Acoustic and Safety requirements Table 1 System requirements Hardware and software Type Operating system Symbian v7 0 operating system Nokia device Nokia E60 E61 or E65 series device Battery Charged battery in your device Other hardware A desktop or laptop PC with a USB port A USB connection cable Other software Nokia PC Suite software installed on your desktop or laptop PC to transfer the files to the device A zipped file contains the MCC 3100 software and documentation Extract the contents of this file to a folder on your computer before you install the software The zip file contains the following files e MCC3100 N jad the MCC 3100 auto configuration file e MCC3100 N jar the MCC 3100 application e MCC3100 N sis Optional starts the MCC 3100 automatically either two minutes after you turn on the device or when the MCC 3100 exits For installation information see Software installation on page 61 Introduction Network specifications The following network specifications are required e Cellular network subscription e Cellular Internet access for example GPRS EDGE CDMA 1xRTT or EVDO e WiFi Internet access Optional Cellular data plan use of MCC3100 for Nokia Cellular data plan usage on page 12 shows the approximate data usage for
22. ends link Y Andrew Groups 2 Groups link Corp Dir Corporate directory link Status Panel The Status panel indicates your current presence status on the network For example if Connected appears then you are logged on and available to take calls The text color visually indicates your availability e Connected green text You are logged on e Logged Out grey text You are logged off e Logged Out by Admin grey text The MCG 3100 administrator has logged you off Basic functions e Logged out by Another Device grey text You have been logged off because you logged on with another device e Logged out by Server grey text You are logged off because the MCG 3100 is unavailable You automatically log on when the server becomes available The status panel also displays the following information e VM if you have new voice mail messages e an asterisk if you registered with the secondary Mobile Communication Gateway 3100 Recent link and preview panel Select the Recent link to go to the Logs screen which provides a history of incoming and outgoing calls voice mail messages and system events The Logs screen can contain up to 50 entries The Recent preview panel below the link displays up to 10 friends that you have recently communicated with After you access the list you can place a call to a friend Friends link and preview panel Select the Friends link to go to the Friends screen which prov
23. erver 1000 DND Do Not Disturb DTMF Dual Tone Multi Frequency EDGE Enhanced Data rates for Global Evolution EVDO Evolution Data Only FQDN Fully Qualified Domain Name GSM Global System for Mobile Communications LAN Local Area Network MCC 3100 Mobile Communication Client 3100 MCG 3100 Mobile Communication Gateway 3100 RAM Random Access Memory SIP Session Initiation Protocol SMS Short Message Service PBX Private Branch Exchange PSTN Public System Telephone Network URI Uniform Resource Identifier URL Uniform Resource Locator Acronyms Table 7 Acronyms Acronym Full Name USB Universal Serial Bus VM Voice Mail VPN Virtual Private Network WiFi Wireless Fidelity Nortel Mobile Communication Series 3100 Portfolio Nortel Mobile Communication Client 3100 for Nokia User Guide Copyright 2007 Nortel Networks All Rights Reserved LEGAL NOTICE While the information in this document is believed to be accurate and reliable except as otherwise expressly agreed to in writing NORTEL PROVIDES THIS DOCUMENT AS IS WITHOUT WARRANTY OR CONDITION OF ANY KIND EITHER EXPRESS OR IMPLIED The information and or products described in this document are subject to change without notice Nortel Nortel Logo the Globemark SL 1 Meridian 1 and Succession are trademarks of Nortel Networks All other trademarks are the property of their respective owners Publication Number NN42030 102
24. friend s contact locations that are registered on the MCG 3100 Advanced functions Table 6 Adding a friend Field Settings Default Prefix Select the friend s default prefix e Use No Prefix e Local Prefix e Long Distance Prefix e International Prefix e Corporate Prefix When you initiate a basic call or group call the system automatically inserts this prefix ahead of the call to contact number Note Provide at least one contact location Extension Office number Mobile number Home number or Other number 4 After you enter the information select Save from the menu Your friend is added to the MCC 3100 local address book Importing a friend You can import a friend to the MCC 3100 from other sources e Logs screen e Search results screen Importing saves you from manually entering a friend s contact information To add a friend from the Logs screen 1 From the Main screen select the Recent link or from the Main screen menu select Logs The Logs screen appears 2 Highlight a call record 3 From the menu select Add to Friends Advanced functions 4 Make changes if needed and then select Save from the menu Your new friend is added to the MCC 3100 local address book Note After you add a friend from the logs screen check that the contact information is complete You may need to add a prefix or special character that was removed from the original record T
25. g from your extension 00 2 eee eee 43 Dialing a number arpa wees RER ARsaiaS GARE Ae Advanced call po y tia TEPER ee ee Receinig Galle aa oSA PY Gada caus 46 GUDS caciadaddgeas NPR s d NENA 47 Adding a group c455 cee ences ea egeawes ee peal eae 47 Adding fends to a grop aaa cowecnteexese nado 47 Managing friends in a group 48 Managing a group 4 daachdeser kee eewa ed enheee 63 50 Placing and managing group calls 50 Logging Events Ch hdd beatae aad Tere apace ee OM Viewing entries on the main screen 54 Viewing entries on the Logs screen a Sorting entries on the Logs screen ce OF Deleting entries in the Logs screen 57 Managing voice Mall sss ricsssrikki crestia ra nd p ainai 58 Calling voice mail system ghia doa peice KE pea neg 58 Software installation 0 cece ee eee 61 Installing the MCC 3100 for Nokia software 61 Moving the MCC 3100 icon to the menu screen 64 Upgrading the MCC 3100 for Nokia software wax BS Uninstalling the MCC 3100 for Nokia software fia kee sx BB AGTONYMS 22 ick cece betes ceed eds Rhee ee ee haces 67 Introduction Introduction This section contains the following topics MCC 3100 features on page 9 Before you begin on page 10 System and network
26. ice to the voice mail server If an Outgoing Call Service DN is not programmed the MCG 3100 calls you at the last number that you used to place a call After you answer the MCG 3100 calls the voice mail server 4 When you are prompted enter your voice mail mailbox number and password using the Nokia telephone application 5 The MCG 3100 calls the voice mail server Advanced functions Note You must use the Nokia telephone application to generate DTMF tones Note You can also call voice mail from the Recent preview panel by selecting the voice mail entry and choose Call from the menu The Recent preview panel can contain up to 10 voice mail and call entries Advanced functions Software installation Software installation This section contains the following topics e Installing the MCC 3100 for Nokia software on page 61 e Moving the MCC 3100 icon to the menu screen on page 64 e Upgrading the MCC 3100 for Nokia software on page 65 e Uninstalling the MCC 3100 for Nokia software on page 65 This section describes how to install upgrade and uninstall the Nortel Multimedia Communication Client 3100 MCC 3100 for Nokia on a supported Nokia device Before you install the MCC 3100 for Nokia software ensure that your Nokia device and your PC are connected using a Universal Serial Bus USB cable Nokia PC Suite software installed on your PC to connect to your Nokia device
27. ides a complete list of contacts that you designated as friends You can call add edit and delete friends The Friends preview panel below the link displays a partial list of your friends up to 50 entries visible that you can quickly select and call Groups link Select the Groups link to go to the Groups Management screen which provides a complete list of user groups that you added to the MCC 3100 You can call your groups each of which can contain multiple friends Corp Dir link Select the Corp Dir link to initiate a search for contacts in your corporate directory You can expand the search to include your local directory of friends on the MCC 3100 Basic functions Navigating screens Use the five way scroll key to scroll screens select or navigate menus and select settings Use Selection keys to perform functions indicated by the text above the key for example to select from a menu Use the keypad to enter numbers and characters Use the Send key to initiate calls and the End key to terminate calls Use the Menu key to open the main menu Accessing screens The Main screen contains links from which you can access other screens See Selecting links on page 29 Figure 6 Selecting links Recent Select to a link Oavu a Focus changes to a M 15 03 7281919 19 05 06 new screen 14 55 John 19 05 06 14 10 Mary 19 05 06 fo 13 45 John 19 05 06 You can access some screens by sele
28. iy ee ee he pe eS ASIMM SEUWO 4 1440444664 riotus EHR ee RKR EERE 24484 18 Personal preferences 0000s cece eee eee eee 20 Cal SONOS wadsdasab he doen aded Gad a as eee RESET 22 Basic TUNCUONS 244 syo0 szGGbGswg twiittiwS Gwakh 25 Starting and exiting the MCC 3100 application 25 Logging on and logging off 4 4 45650466 4460467065054608 26 Hiding the MCC 3100 application 26 Overview of the main screen 221112111 27 SIMS PONO sss od Hairs ORAL EERAA SRR MSE OOD 27 Recent link and preview panel 28 Friends link and preview panel 28 OUPS INE 44 idrar todion rennir dakar heey eed 28 Navigating screens pha eee ek ia 20444 sadzawk we 20 Accessing Screens 494 e4 44 SG 444 REESE RES HORE 29 Shortcut Keys RR eee Rew PRR ee Accessing Help c 200 cece eee eee een nee eer Saad s 30 Advanced functions 0 000 cece ee eee eee 33 FIEMME EEAS eae ee eee Te agen EEE TEEI TESTET 33 Addnga MEN owacaaocewuajiso w d iGo dG dd 33 Importing a friend pekea eee es ee eed ee eae 90 Edinga mend ssa icnwedipwasded deena se ohokaa des 37 D latng AMEN sorrriiirrisrisa TTET ARKA Pree we Searching the corporate directory AE ZE sw DA FEMI CAIO oh S805 CARRS SUR SS RRS 4400563005 41 D Lg 2 8 ENEE A ee ae 05 aa pearl era a er ree 41 Calling a friend bbb Hae TEETZ EEEE NETTET 43 Callin
29. l see Call settings on page 22 Leaving or ending a group call To leave a group call hang up the handset or end the call A tone is heard each time someone leaves the group call A call automatically ends when all friends leave a group call Advanced functions Logging Events The MCC 3100 retains a record of your recent communication sessions The following events are logged e Incoming calls answered missed e Outgoing calls successful unsuccessful in progress e System event notifications You can view an abbreviated list of log events on the Main screen For a complete list and for details concerning individual events you must access the Logs screen If for any reason you lose your network connection the system retains a record of your missed calls voice mail notifications and system event notifications When you reconnect to the network these events are downloaded for you to view on the Logs screen Viewing entries on the main screen The Recent preview panel on the Main screen displays a list of the friends you recently communicated with along with icons that represent their calls and voice mail messages To change the number of friends that appear in the Recent preview panel three by default update the system settings For more information see System settings on page 18 1 From the Main screen select the Recent preview panel Figure 21 Recent preview panel Recent Jane
30. lect Call from Extension Dialing a number You can place a call by dialing an extension or telephone number 1 Go to the Main screen 2 From the menu select Dial Optionally press Space or Enter The Place Call screen appears 3 Enter the person s telephone number in the To field Two number formats are supported Advanced functions Internal office extension numbers for example 4489 External PSTN numbers for example 96131231111 4 Fromthe menu select Call Optionally press Space or Enter to place the call You can also choose Call from Extension or Advanced Call from the menu See Calling from your extension on page 43 or Advanced call on page 44 Advanced call You can use Advanced call to e Use Call me First mode to use one device to start the call and another to hold the conversation For example you can initiate the call on your Nokia device and then talk on your desktop telephone Select the other friend s current contact location from a list e Dial the other party s extension or telephone number when the other party s contact location is unknown e Select a prefix for example local or long distance to insert ahead of your own or the other party s number To place an Advanced Call 1 Go to the Main Logs Friends or Search Results screen 2 Scroll to a log entry or click a shortcut key to find a friend 3 From the menu select Advanced Call The Place Call screen a
31. ng call accepted g Incoming call declined g Incoming call missed a Outgoing call made successfully Outgoing call failed Outgoing call received no response a Outgoing call status unknown For group call icon explanations see Group call icons on page 56 Figure 24 Group call icons Group call In progress Group call Made successfully s Group call Joined successfully e Group call You selected Join Later when invited to joir c Group call You selected Decline when invited to join e Group call You missed the invitation to join For system notification icon explanations see System notification icons on page 56 Figure 25 System notification icons System notification received System notification read 2 To view the details concerning an individual entry select the entry and select Log Details from the menu Advanced functions The Details screen appears See Logs details screen on page 57 Figure 26 Logs details screen Call Detail Date 8 35 pm 04 10 06 From Martin Josphine Sorting entries on the Logs screen You can sort items in the Logs screen by the name of the individual associated with the log or by the time and date You can also re sort the list to only display missed calls or voice mail notifications 1 Go to the Logs screen 2 From the menu select Sort by Time default or Sort by Date The entries are sorted according to your selection
32. nt screen Group List Sales Group lt 11 gt iC Accounting Group lt 7 gt Marketing Group lt 5 gt 2 From the Group List select a group 3 From the menu select Group Details The Group Details screen appears See Group details screen on page 49 Figure 19 Group details screen Accounting Group M Arthur Treacher F Basil Simpson Cindy Thopmson M Doris Wong M Fred Smith F Harold Bentum Judy Vandergast 4 Select the friends you wish to manage 5 From the menu select one of the following options Call to initiate a group call to the friends Edit to view or edit the selected friend on the Edit Friend screen Only one friend at a time can be edited Advanced functions Add to Another Group to add the selected friends to another group Select All to select all friends in a group Clear All to remove all selected friends in a group Delete Selected Users to delete the selected friends from the group Save Selections to save the current friend selections The next time you enter the Group Details screen the same friends are selected Managing a group You can manage groups by deleting groups and changing group names 1 From the Main screen select the Groups link or from the Main screen menu select Group Mgmt The Group Management screen appears See Group management screen on page 49 2 Select a group on the list 3 From the menu
33. o add a friend from the Search Results screen 1 From the Main screen select Corp Dir link or from the Friends screen select Search from the menu The Corp Dir screen appears 2 Inthe Last Name field enter as much of the person s name as you know To search for saved friends select Also search local friends 4 From the menu select Search Now The Search Results screen appears If you are searching in the local and corporate directories your search results appear in two panels local and corporate 5 Highlight the person you want to add as a friend 6 From the menu select Add to Friends The friend is added to the MCC 3100 local address book Note After you add a friend from the logs screen check that the contact information is complete You may need to add a prefix or special character that was removed from the original record Editing a friend To edit friends in the local address book you can update the following information e Friend s extension Friend s name e Friend s contact information Advanced functions To edit a friend 1 From the Main screen select the Friends links The Friends screen appears 2 Highlight the friend you want to edit From the menu select Edit Friend The Edit Friend screen appears See Edit friend screen on page 38 Figure 9 Edit friend screen Name Extension Last Name First Name Office Contact Mobile Contact 4 Edit the f
34. ocal Prefix Home Contact In the Mobile Contact field enter the cell telephone number for your Nokia device Note On some devices the Mobile Contact field is automatically populated with the cell telephone number for your device From the menu select Save If you correctly enter the settings you log on to the system and the Main screen appears See Overview of the main screen on page 27 If you made an error you are prompted to re enter the settings Note The next time you start the MCC 3100 you log on to the network without being prompted to enter your user name password and mobile contact number MCC 3100 configuration System settings Use the System Settings screen to manage your connection to the network As a minimum you must enter your user name password Mobile Communication Gateway IP address and Outgoing Call Service DN on this screen See Initial programming on page 15 Nortel recommends that the Outgoing Call Service DN includes the international access code and your country code as part of the number to facilitate roaming For example 1 613 123 1111 See Outgoing Call Service DN structure on page 18 Figure 3 Outgoing Call Service DN structure XX YYY ZZZ ZZZZ number Area code Country code International access code Consult your system administrator to obtain your Outgoing Call Service DN and other system settings Programming your system settings 1
35. ppears 4 From the To list select the number to call your friend OR Select enter a new number below the To list 5 If required select a call prefix to use to call your friend in the To Prefi field 6 Inthe Using list select your contact location or enter a number 7 If required select your call prefix from the Using Prefix list See Place call prefix on page 45 Advanced functions Figure 14 Place call prefix Use No Prefix Local Prefix 9 Corp Prefix 77 Select a prefix LD Prefix 011 j Extension Select a contact office location mobile use number user below OF Enter a number Y Use No Prefix Local Prefix 9 Corp Prefix 77 Select a prefix LD Prefix 011 8 From the menu select Call The enterprise telephony system calls you at the contact location you specified 9 Answerthe call 10 The enterprise telephony system calls your friend at the contact location you specified 11 After your friend answers you connect and the conversation can commence To use the telephone keypad during a call for example to respond to voice mail prompts switch to the telephone application on your Nokia device To reject an incoming call use the Nokia End call button Advanced functions Receiving calls After you log on you can receive audio calls from any MCC 3100 screen If the MCC 3100 has call screening enabled you can accept the call on the Nokia
36. redirect the call to another number or decline the call If the MCC 3100 has call screening disabled the call can only be accepted from your Nokia device If the MCC 3100 has Mobile Do Not Disturb enabled the call is forwarded to voice mail Before you receive calls program your contact locations and your call settings For more information see Personal preferences on page 20 and Call settings on page 22 1 When you receive an incoming call the MCC 3100 Incoming Call Confirmation dialog box appears See Incoming call on page 46 Figure 15 Incoming call Confirmation Incoming call from John Smith 270 Accept Acce pt mobile office home Decline 2 To accept the call choose the contact location where you want to receive the call then select Accept from the menu The call is forwarded to the contact location you specified where you can answer it 3 To decline the call select Decline from the menu The call terminates Advanced functions Groups You can add and manage a group that contains multiple friends and then initiate conference calls to the group Adding a group 1 From the Main screen menu select Group Mgmt The Group Management screen appears 2 From the menu select New Group The New Group screen appears See New group screen on page 47 Figure 16 New group screen Group Name 3 Enter the name of the group in the Group Name box 4
37. requirements on page 11 About this guide on page 14 MCC 3100 features The Nortel Mobile Communication Client 3100 MCC 3100 for Nokia application allows you to achieve real time communication with the Nortel Mobile Communication Gateway 3100 MCG 3100 and Nortel Communication Server 1000 CS 1000 MCC 3100 extends the enterprise collaboration functionality to a Nokia mobile device using a data Internet connection over the cellular and WiFi network With MCC 3100 you can perform the following tasks Manage your friends using the MCC local directory Search for friends in the Corporate Directory and the MCC local directory Use the logs to view your most recent incoming and outgoing calls voice mail indicator and system events Receive a message waiting indication MWI when you receive a new voice mail message Create a friend group containing multiple friends and then initiate an ad hoc conference call to the group members Redirect your incoming calls to alternative contact locations for example office home other Associate a single number with all of your outbound calls Introduction e Use the following call modes Direct Outbound This is the basic mode You can initiate calls directly from your Nokia device to other parties by dialing or selecting friends to call This direct mode uses an Outgoing Call Service DN to access the MCG 3100 in the enterprise The MCG 3100 then dials the number en
38. riend information as required 5 After you edit a friend select Save from the menu The screen displays the friend s updated information Advanced functions Deleting a friend You can delete a friend from the MCC 3100 local address book To delete a friend from the MCC 3100 local address book 1 From the main screen select the Friends link The Friends screen appears Highlight the friend you want to edit From the menu select Delete Friend 4 Click Yes to confirm the deletion The friend is deleted from the MCC 3100 local address book Searching the corporate directory You can search for people in the Corporate Directory on the server Optionally you can widen the search to include friends you saved on the MCC 3100 1 From the Main screen select the Corp Dir link or from the Friends screen select Search from the menu The Corp Dir screen appears See Corp Dir screen on page 39 Figure 10 Corp Dir screen Last Name Name First Name 2 Also search local friends search local friends in addition to Corporate Directory Advanced functions 2 Enter as much of the person s name as you know You must enter at least one character 3 To search for friends that you saved on the MCC 3100 select Also search local friends 4 From the menu select Search Now Your search results appear on the Search Results screen If you search in both the local and corporate directories your sear
39. riend s default contact location appears in brackets next to the friend s name 5 From the menu select Call The Group Call screen appears See Group Call screen on page 51 Figure 20 Group Call screen Group Call Participants Arthur Treacher Basil Simpson Fred Smith Harold Bentum Using Prefix Y Use No Prefix Advanced functions 10 11 In the Using list select your contact location for the group call or accept the default In the Using Prefix list select your call prefix for the group call or accept the default From the menu select Call The Group Call Session screen appears The enterprise telephony system calls you at the contact location you specified Accept the call and then follow the prompts As the group call initiator you perform the following steps a Record the conference greeting then press pound on your telephone dialpad b Press 1 to review the greeting press 2 to rerecord the greeting or press any other key to accept the greeting and start the conference The enterprise telephony system calls the friends you selected at their default contact locations They are prompted to select one of the following options on the MCC 3100 Join Now to join the group call immediately Join Later to be prompted to join the group all at a later time To set your reminder notification interval see Call settings on page 22 Decline to reject the gro
40. rmation see Nortel Mobile Communication Gateway 3100 Installation Guide NN42030 300 Introduction About this guide This guide is for users of the MCC 3100 for Nokia Related publications The following publications relate to the MCC 3100 for Nokia Nortel Mobile Communication Client 3100 for Nokia Quick Reference Card NN42030 106 Nortel Mobile Communication 3100 Series Planning and Engineering Guide NN42030 200 Nortel Mobile Communication Gateway 3100 Installation Guide NN42030 300 Nortel Mobile Communication Gateway 3100 Release Notes NN42030 403 Nortel Mobile Communication Gateway 3100 Administration Guide NN42030 600 MCC 3100 configuration MCC 3100 configuration This section contains the following topics Initial programming on page 15 System settings on page 18 Personal preferences on page 20 Call settings on page 22 Initial programming The first time you start the Mobile Communication Client 3100 MCC 3100 after you install it on your Nokia you must program the following parameters provided by your system administrator your account username and extension your account password the Mobile Communication Gateway 3100 MCG 3100 IP address your Outgoing Call Service Directory Number DN your Nokia telephone number The next time you start MCC 3100 you automatically log on to the network Configuring initial Nokia parameters 1 Obtain your user name pas
41. s Basic functions Advanced functions Advanced functions This section contains the following topics e Friends on page 33 e Searching the corporate directory on page 39 e Placing Calls on page 41 e Groups on page 47 e Logging Events on page 54 e Managing voice mail on page 58 Friends Friends are people that you call frequently Each friends has a name and at least one contact location extension or telephone number You can use the MCC 3100 to add edit and delete friends You cannot upload the locally saved friend information Adding a friend You can create a new friend using the MCC 3100 The new friend is added to your MCC 3100 Local Address Book The telephone numbers that you enter for your friend s contact locations can include numeric alphabetic and special characters 1 From the Main screen select the Friends link or from the Main screen menu select Friends The Friends screen appears 2 From the menu select New Friend The New Friend screen appears See New friend screen on page 34 Advanced functions Figure 8 New friend screen Name Extension Last Name First Name Office Contact Mobile Contact 3 Complete the fields on the Edit Contact screen using the information in Adding a friend on page 34 as a guide Table 6 Adding a friend Field Settings Display Name Enter a display name
42. sword Mobile Communication Gateway IP address Outgoing Call Service DN and Nokia telephone number from your system administrator Start the MCC 3100 application See Starting and exiting the MCC 3100 application on page 25 The System Settings screen appears See System Settings on page 16 MCC 3100 configuration Figure 1 System Settings System Settings Username Password Primary MGC3100 Address a Secondary MGC3100 Address Voicemail DN SIP Address Outgoing Call Service DN Note If the Main screen appears then your basic settings are already programmed and you can start using the application In the Username field enter user name provided by your system administrator In the Password field enter the password provided by your system administrator In the Primary MCG3100 Address field enter the IP address or domain name and port of the Mobile Communication Gateway provided by your system administrator For example 47 11 210 11 8080 or mcg3100 nortel com 8080 In the Outgoing Call Service DN field enter the Outgoing Call Service DN number provided by your system administrator From the menu select Save From the menu select Preferences The Preferences screen appears See Preferences on page 17 MCC 3100 configuration Figure 2 Preferences 9 10 First Name Last Name Po Display Name Mobile Contact Mobile Contact Default Prefix L
43. tered in the MCC 3100 using the enterprise dial plan Call me First This is a call option in the advanced mode and you can change many other calling options for example outgoing prefix calling locations Call me First calls take two steps to complete First the MCG 3100 calls you at a chosen location After you answer the MCG 3100 initiates the call by calling the number you entered in the MCC 3100 using the enterprise dial plan e For more information see Call modes on page 41 Note You must configure your Outgoing Call Service DN in the MCC 3100 settings before you can use the Direct Outbound call mode Your system administrator provides the Outgoing Call Service DN to allow direct MCC 3100 calling from your Nokia device For more information see Initial programming on page 15 Before you begin Before you install the MCC 3100 application complete the following checklist e Install the Nokia PC Suite software and ensure it is working properly Connect a USB cable to both your computer and your Nokia device Become familiar with navigation and data entry methods for your Nokia device e Ensure that the corporate network connects to a CS 1000 and to an MCG 3100 Introduction System and network requirements The MCC 3100 for Nokia has the following system requirements Important Notice Users are advised to select use headsets which are designed to reduce excessive sound pressure lev
44. umber Your phone number must be configured This is your default contact location You can select other contact locations when you place an Advanced Call Mobile Contact Select the mobile telephone default call prefix Default Prefix Options include e Use No Prefix e Local Prefix e Long Distance Prefix e International Prefix Corporate Prefix When you execute a basic call the system automatically inserts this prefix ahead of your mobile telephone number Home Contact Enter your home number Other1 Contact Enter an additional number Other2 Contact Enter an additional number Local Prefix Enter the digits required to make a local call For example if the telephone dialing plan requires a prefix of 9 for local calls enter 9 Long Distance Prefix Enter a long distance prefix For example if your telephone company requires a prefix of 1 for long distance calls enter 1 International Prefix Enter an international prefix For example if your telephone company requires a prefix of 011 for international calls enter 011 MCC 3100 configuration Table 4 Preferences screen fields Field Settings Corporate Prefix Enter the digits required to make a call within the company For example if the telephone dialing plan requires corporate calls to use a specific trunk program the digits required to access that trunk The corporate prefix is also known as the trunk steering code
45. up call Friends can also join a group call by pressing on their telephone dialpad A tone is heard each time someone joins the group call Managing group calls During a group call the following commands manage group calls press to hear help press 1 to end the conference press 3 to dial another friend then press press 5 to mute or unmute the conference Advanced functions e _ press 6 to mute or unmute your own voice e press 7 to lock or unlock the conference e press 8 to hear a list of participants e press 9 to stop the help Joining a group call that is in progress You can join a group call that is in progress if you selected Join Later when you were initially invited to participate Note If you are the group call initiator you cannot join 1 Go to the Logs screen See Logging Events on page 54 2 Select the group call entry that you want to join 3 Select Log Details from the menu The Group Call Session screen appears and lists the group call participants 4 To join the group call select Join Now from the menu 5 Press when you are prompted If the group call is in progress you join it If the group call ended you receive an error message If you selected Join Later when the group call started you receive periodic reminders to participate in the call You can select Join Now Join Later or Decline in response to these reminders To configure the reminder notification interva
46. various MCC3100 functions Table 2 Cellular data plan usage Command Bytes Approximate Login 1000 Logout 900 Call screening mode change 800 Incoming call notification 800 Incoming call answer 900 Outgoing call Call me first 1000 Outgoing call Direct 1000 MWI Update 500 Client polling every 90 seconds 700 Introduction Sample Calculation Using the following assumption for a MCC3100 user 5 logon or logout attempts per day 3 calls per hour 2 inbound 1 outbound within an 8 hour workday 5 message waiting indicator updates per day The following calculation shows data usage per month assuming 20 work days per month Logon and logout attempts 5 1000 5 900 20 190 000 Bytes 3 calls per hour 2 inbound 1 outbound during an 8 hour day 2 800 2 900 1000 8 20 704 000 Bytes 5 message waiting indicator updates 500 20 10 000 Bytes Client polling every 90 seconds or 40 an hour 40 700 24 hours 30 days 20 160 000 Bytes The sum of cellular data use per month is 190 000 704 000 10 000 20 160 000 21 064 000 Bytes Server specification The corporate network requires a minimum of one CS 1000 to support MCC 3100 The corporate network must have an MCG 3100 to deploy MCC 3100 for Nokia Dedicated commercial off the shelf COTS server platforms support the MCG 3100 software For MCG 3100 installation info
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