Avaya Mobile Communication 3100 User Guide
Contents
1. Adding more devices 1 Onthe Home pane click Settings al z 15 4 https fmyco mc 6 MCC3100 WebUI Settings Saved DND Setting O Do not disturb Call Routing Calls Go To Edit Home Sign Out Ver 2 0 244 NN42030 110 MC 3100 3 1 Standard 04 03 November 2009 Basic functions 2 Click the new link The Add a new device pane appears Device Name Number 64161237654 Save Cancel 3 Inthe Device Name box type a unique name 4 In the Number box type a number that is reachable from within your enterprise infrastructure Note The format for the phone number must match the format for your enterprise infrastructure If you are unsure of the format for your enterprise contact your administrator Web User Interface User Guide Basic functions 5 Click Save The Setiings pane appears listing the device Saved DND Setting Do not disturb Calls Go To Edit C Home 64161237654 new new Home Sign Out Ver 2 0 244 s ee Activating call routing Activate call routing to select a device as the default device for all incoming calls to your enterprise extension You can select only one device at a time as your default device For information on setting up a Route schedule see Setting up a route schedule on page 16 Activating call routing 1 From the Home page click Settings 2 Onthe Settings page2. Z ID 8772000 Password O This is a shared device browser NN42030 110 MC 3100 3 1 Standard 04 03 November 2009 Basic functions Figure 2 Login page on an iPhone with no keyboard MCC3100 WebUI Login ID 8772000 Password O This is a shared device browser This site requires cookie support lt l M B In the ID box type your SIP ID In the Password box type your password 6 Select the This is a shared device browser check box to automatically log you off the MC 3100 Web Ul when the Web session times out or is closed Web User Interface User Guide Basic functions 7 Click Sign In The home pane appears MCC3100 WebUI Calls go to iPhone 66138632673 Make a Call NM JG aC JC Voicemail No messages Refresh Settings Sign Out lt M s Exiting the application 1 Goto the Home panel of the MC 3100 Web UI 2 Select Menu Quit Nortel recommends that you exit from the MC 3100 Web UI before you shut off your device Making calls After you log on to the MC 3100 Web UI you can make calls Making a call 1 Onthe Home page check the contents of the Calls go to field If the Calls go to field specifies Do Not Disturb see Mobile Do Not Disturb mode on page 28 NN42030 110 MC 3100 3 1 Standard 04 03 November 2009 Basic functions In the box to the right of the telephone icon type the number to dial Click Call The Home pag
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4. NORTEL Nortel Mobile Communication 3100 Web User Interface User Guide O0000000O1111114141M 00000 o oooooni1dd000n ti a 00000101000 coc ee eC oT 10101010010168686868369 10 10 IC 01000000000 0 000 OQOOOO00OOGOO4NHNNUN elojefoj ej leh lehlolelelelelela 101010 Nortel Mobile Communication 3100 Release 3 1 Publication NN42030 110 Document status Standard 04 03 Document release date November 2009 Copyright 2009 Nortel Networks All Rights Reserved While the information in this document is believed to be accurate and reliable except as otherwise expressly agreed to in writing NORTEL PROVIDES THIS DOCUMENT AS IS WITHOUT WARRANTY OR CONDITION OF ANY KIND EITHER EXPRESS OR IMPLIED The information and or products described in this document are subject to change without notice Nortel Nortel Networks the Nortel logo and the Globemark are trademarks of Nortel Networks All other trademarks are the property of their respective owners Contents WECOME Zoo zi Giza EZ iwa di r 5 Your Nortel MC 3100 Web UI occ eee ee aaa akwa 5 New in this Release SE SEE veer Lhdeeeeieaee A oN zawsz asi EAT EME REA DERT EER S 5 Other changes audi AK aga 5 MC 3100 Web Ul overview SLE eee CZ G RA aa 6 Geling started Gos wa coGi io wb ido SWF GARE GR 9 Enterprise requirements aauaaa aaa aa aaaiii 9 Hardware requirements 000000e eee eens 9 MN aed dd td Gilat ade e
5. act your administrator 5 Click Save Your voicemail service number is assigned a default value by your administrator If your voicemail service number is different from the default or you are instructed to change this number by your administrator enter the voicemail service number and click Save Web User Interface User Guide Configuring the MC 3100 Web UI Setting up a route schedule You can optionally set up a route schedule so that at specific times you receive calls on a specific phone or device When call routing is selected time periods that are not configured in the route schedule automatically receive Do Not Disturb mode When in Do Not Disturb mode you cannot place outgoing calls from the MC 3100 Web UI without reconfiguring Advanced Call Routing Setting up a route schedule 1 From the Settings page click Use Advanced call routing 2 Click the Add a route schedule link The Add new routing rule pane appears 3 Create a rule a Select one of the preconfigured devices from the Send calls to list b Enter the time in the From and To boxes Use 24 hour format or 12 hour format with am or pm suffix Examples 23 59 2359 11 59pm 1159pm c Place a check mark beside the days that this rule should be active 4 Click Save You can create more than one schedule For example you might want one schedule for your normal working hours and a second schedule for regular meetings or appointments If yo
6. b UI The following topics are discussed e Accessing the MC 3100 Web UI on page 11 e Adding a phone number or device on page 13 Accessing the MC 3100 Web UI You can use any computer desktop PC or laptop or your mobile device to access the MC 3100 Web UI Prerequisites e Obtain the following from your administrator the MC 3100 Web UI Uniform Resource Locator URL your user ID and password Accessing the MC 3100 Web UI 1 On your computer or mobile device open a web browser 2 Inthe URL box type the MC 3100 Web UI URL provided by your administrator Examples http mc3100 customerxyz com 8080 mp https mc3100 customerxyz com 8443 mp The Login page appears 3 Enter your ID and password provided by your system administrator Web User Interface User Guide 11 Configuring the MC 3100 Web Ul Contact your administrator if you enter your ID and password correctly but cannot log on 4 Optionally select the This is a shared device browser check box to automatically log a user off the MC 3100 Web User Interface when a Web session times out or is closed https fmyco mc 6 MCC3100 WebUI Login ID Password this is a shared device browser This site requires cookie support NN42030 110 MC 3100 3 1 Standard 04 03 November 2009 Configuring the MC 3100 Web UI 5 Click Sign In The initial setup page appears with the following message You have no phone number
7. e acetone es ar Retrieving voice mail 0 uuo o b GG cee dass ai RSA 27 Configuring voice mail 4422211111 27 Mobile Do Not Disturb mode aaaaaaaaai12 28 Enabling Do Not Disturb mode 28 Disabling Do Not Disturb mode Cee deed dike OH Mid Call features oicduecnesd teed eee dd eedd dekad kes 28 Placing a callon hold uso sue ww Gant teas owed ees 29 Releasing a call from hold eee eee PETET 29 Placing a call on hold and making another l i cc KRA 29 CanCaNG ACA et ch Reha cd a as ek i al 29 Swapping wo COIS secie iieri eee ed ddew Y GI0 snti 29 Executing a consultative transfer 29 Executing a blind transfer 2222211 4 30 Executing a consultative conference 30 Bind ITN abo d oba k 0 kkk OE 30 ACIOMYMS sacwsi w o wic yGiuwawiAG ee bee dew Wi iii 31 NN42030 110 MC 3100 3 1 Standard 04 03 November 2009 Welcome This section contains the following topics Your Nortel MC 3100 Web UI on page 5 e New in this Release on page 5 e MC 3100 Web Ul overview on page 6 Your Nortel MC 3100 Web UI Operating in your mobile Web browser you can use the Mobile Communication Client 3100 Web User Interface MC 3100 Web Ul to access enterprise telephony features using the Mobile Communication 3100 solution Note he MC 3100 Web Ul panes you see on your device may differ from the illustrations in th
8. e lists the status of the call Answer the incoming call on the computer or your mobile device You hear the far end ringing until your party or their voice mail answers the call Making a call from the History or Search Results screen You can make a call from the History or Search Results screens When you start from these screens you receive more options for placing the call 1 From the History screen click a hyperlinked telephone number OR From the Search Results Detail screen click a hyperlinked telephone number 2 On the Confirmation screen click Call Recently Made Calls The MC 3100 Web UI keeps track of recently made calls from the device and displays a maximum of five entries on the Main pane When the link to recent calls is selected a list of the last 20 calls made from the device is displayed Reviewing a list of Recent Calls 1 On the Main pane select the Recently Made Calls link The Recently Made Calls pane appears 2 Recent calls are displayed as a link Select the link for a number to start a call 3 Select Menu Quit to exit the application Searching the corporate directory To search the corporate directory complete this procedure Web User Interface User Guide Basic functions Searching the corporate directory 1 Onthe Home pane in the box located to the right of the magnifying glass icon type a name first or last or search string Figure 3 Home page on an iPhone no ke
9. is document due to variations in the way devices display data New in this Release The following sections detail what s new in Web User Interface User Guide NN42030 110 in Nortel Mobile Communication 3100 Release 3 1 Features This release contains information about the following Activating call routing on page 26 Other changes There are no other changes to this document Web User Interface User Guide 5 Welcome Revision history November 2009 Standard 04 03 This document is issued to support Nortel Mobile Communication 3100 Release 3 1 Technical updates were made November 2009 Standard 04 02 This document is issued to support Nortel Mobile Communication 3100 Release 3 1 Route Schedule configuration and Do Not Disturb activation were updated October 2009 Standard 04 01 This document is issued to support Nortel Mobile Communication 3100 Release 3 1 March 2009 Standard 03 02 This document is issued to support Nortel Mobile Communication 3100 Release 3 0 Changes were made to technical content March 2009 Standard 03 01 This document is issued to support Nortel Mobile Communication 3100 Release 3 0 MC 3100 Web UI overview With MC 3100 Web UI you can perform the following tasks e Associate a single number your office extension with all of your outbound phone calls e Answer office calls on your mobile device or any defined device Search for people in the corporate di
10. me pane click Settings The Settings pane appears 2 Onthe Settings pane select Send Calls to and then select your telephone number 3 Click Save Mid Call features While in an active enterprise call you can invoke the following features e Placing a call on hold on page 29 Releasing a call from hold on page 29 e Placing a call on hold and making another call on page 29 e Canceling a call on page 29 Swapping two calls on page 29 e Executing a consultative transfer on page 29 e Executing a blind transfer on page 30 e Executing a consultative conference on page 30 Blind conference on page 30 Ensure that you know the system prefix By default the prefix is NN42030 110 MC 3100 3 1 Standard 04 03 November 2009 Basic functions Placing a call on hold While on a call you can place a call on hold 1 To place a call on hold press lt prefix gt 6 Releasing a call from hold You can release a call that you placed on hold 1 To release a call on hold press lt prefix gt 7 Placing a call on hold and making another call After you place a call on hold you can place another call 1 To hold a call and dial another press lt prefix gt 1 lt number to dial gt Canceling a call You can cancel a call For example if you place a call on hold and make a second call you can cancel the second call 1 To cancel a call press lt prefix g
11. rectory e See whether you have new voice mail messages in your mailbox e Statically redirect your incoming calls to an alternate contact number such as your home phone or another number NN42030 110 MC 3100 3 1 Standard 04 03 November 2009 Welcome e Force all calls to voice mail using the Do Not Disturb option Communicate using of the following methods e dial a number e select a contact from corporate search result e Available outbound call modes e Call me First In this mode your calls are set up in two stages First the system calls you at the location of your choice After you answer the system calls the other party e Available telephony features Support varies by network e call hold and retrieve e call mute supervised and unsupervised call transfer e call swap e caller ID caller name display information varies by network conference call Web User Interface User Guide Welcome NN42030 110 MC 3100 3 1 Standard 04 03 November 2009 Getting started Getting started This section contains the following topics e Enterprise requirements on page 9 Hardware requirements on page 9 e Licensing on page 10 Enterprise requirements The Nortel Mobile Communication 3100 Web User Interface MC 3100 Web Ul requires the following applications at the enterprise site Mobile Communication Gateway 3100 e Nortel Communication Server 1000 CS 1000 Release 5 5 programmed
12. s configured yet https ffmyco mc 8 MCC3100 WebUI You have no phone numbers configured yet Visit Settings to configure a phone number Voicemail No messages Refresh Settings Sign Out Note The initial setup page appears only after you log on for the first time or if you delete all the phone numbers associated with your MC 3100 Web UI account 6 For future ease of use bookmark this URL Adding a phone number or device After you access the MC 3100 Web UI for the first time you receive a prompt to add a phone number or device Web User Interface User Guide Configuring the MC 3100 Web UI Adding a phone number 1 Click Settings to add the initial phone number or device The Settings pane appears https ffmyco mc 8 MCC3100 WebUI Settings DND Setting O Do not disturb Call Routing Add a new device Home Sign Out Ver 2 0 244 NN42030 110 MC 3100 3 1 Standard 04 03 November 2009 Configuring the MC 3100 Web UI 2 Click Add a new device all 10 02 AM MCC3100 WebUI Settings Add a new device Device Name Number 64161237654 Save Cancel 3 Inthe Device Name box type a unique name for the new phone number or device 4 Inthe Number box type the phone number associated with the device name Note The format for the phone number must match the format for your enterprise infrastructure If you are unsure of the format for your enterprise cont
13. select the device that you want for your default device NN42030 110 MC 3100 3 1 Standard 04 03 November 2009 Basic functions Working with voice mail You can use your Web UI with your Enterprise voice mail system Checking voice mail 1 Onthe Home pane click Refresh The Home page refreshes and one of the following messages appear Voicemail No messages Voicemail New messages Retrieving voice mail 1 Onthe Home pane click the Voicemail New messages link 2 Answer the incoming call You are connected to your Enterprise voicemail system 3 Enter your PIN when prompted Configuring voice mail The voice mail service number is provided by your administrator You can change the service number if requested to do so by your administrator 1 On the Home pane select Settings The voice mail service number is displayed at the bottom of the Settings pane 2 Choose the new voicemail service number from the drop down menu and click Save Web User Interface User Guide Basic functions Mobile Do Not Disturb mode To stop calls from being sent to your mobile device enable Do Not Disturb mode When your device is in Do Not Disturb mode you cannot place calls from the MC 3100 Web UI Enabling Do Not Disturb mode 1 Onthe Home pane click Settings The Settings pane appears 2 Onthe Settings pane select Send Calls to Do not disturb 3 Click Save Disabling Do Not Disturb mode 1 Onthe Ho
14. t 2 Swapping two calls You can swap two calls For example if you have a call on hold and are on a second call you can place the second call on hold and make the first call active 1 To swap two calls press lt prefix gt 3 Executing a consultative transfer You can consult with a third party during a call and then transfer the call to the third party 1 To execute a consultative transfer press lt prefix gt 1 lt number to dial gt 2 Consult with the third party 3 To transfer the call press lt prefix gt 4 Web User Interface User Guide Basic functions Executing a blind transfer You can transfer a call directly to a third party 1 To execute a blind transfer press lt prefix gt 1 lt number to dial gt 2 While the third party is ringing press lt prefix gt 4 to transfer Executing a consultative conference You can consult with a third party while on a call and then conference in the third party 1 To execute a consultative conference press lt prefix gt 1 lt number to dial gt Consult with the third party To conference press lt prefix gt 5 Blind conference You can directly conference in a third party 1 To execute a blind conference press lt prefix gt 1 lt number to dial gt 2 While the third party is ringing press lt prefix gt 5 to conference in NN42030 110 MC 3100 3 1 Standard 04 03 November 2009 Acronyms Acronyms Table 1 lists the acronyms used in
15. this guide Table 1 Acronyms Acronym Full Name MCC 3100 Mobile Communication Client 3100 MCG 3100 Mobile Communication Gateway 3100 SIP Session Initiation Protocol PBX Private Branch Exchange PSTN Public System Telephone Network URL Uniform Resource Locator Web User Interface User Guide 31 Acronyms NN42030 110 MC 3100 3 1 Standard 04 03 November 2009 Nortel Mobile Communication 3100 Web User Interface User Guide Copyright 2009 Nortel Networks All Rights Reserved While the information in this document is believed to be accurate and reliable except as otherwise expressly agreed to in writing NORTEL PROVIDES THIS DOCUMENT AS IS WITHOUT WARRANTY OR CONDITION OF ANY KIND EITHER EXPRESS OR IMPLIED The information and or products described in this document are subject to change without notice Nortel Nortel Networks the Nortel logo and the Globemark are trademarks of Nortel Networks All other trademarks are the property of their respective owners Product Nortel Mobile Communication 3100 Release 3 1 Publication Number NN42030 110 Document Release Standard 04 03 Date November 2009 To provide feedback or to report a problem in this document go to www nortel com documentfeedback NORTEL
16. u create more than one schedule the schedule may overlap with another schedule Sort your schedules in priority order so that the more important schedule is higher in the list NN42030 110 MC 3100 3 1 Standard 04 03 November 2009 Basic functions Basic functions This section contains the following topics e Logging on to the Web UI on page 17 Exiting the application on page 20 Making calls on page 20 Recently Made Calls on page 21 e Searching the corporate directory on page 21 Adding more devices on page 24 Activating call routing on page 26 e Working with voice mail on page 27 e Mobile Do Not Disturb mode on page 28 Mid Call features on page 28 Logging on to the Web UI Complete this procedure to log on to the Mobile Communication 3100 Web User Interface MC 3100 Web Ul Prerequisites e Obtain the following from your administrator the MC 3100 Web UI URL your user ID and password Logging on to the Web UI 1 On your computer or mobile device open a web browser 2 Click the bookmark that you previously created OR Web User Interface User Guide 17 Basic functions In the URL box type the MC 3100 Web UI URL provided by your administrator For example http mc3100 customerxyz com 8080 mp 3 Press Enter The Login page appears Figure 1 Login page on an iPhone with keyboard all 10 02 AM 3 m
17. with an account for each user Hardware requirements The MC 3100 Web UI supports the following minimum requirements e Mobile devices with e a color screen aweb browser a minimum screen size of 160 X 120 Web page rendering is dynamically optimized for higher resolution formats e Personal computer with a Web browser The Nortel MCC 3100 Web UI was tested using the default browsers on the following platforms e Microsoft Windows Mobile 6 0 and 6 1 e Windows Internet Explorer e RIM BlackBerry Web User Interface User Guide 9 Getting started e Nokia Apple iPhone Opera Languages English is the only supported language Licensing Provided that there is sufficient capacity on the system the first time you log in to the system you receive a license to use the MC 3100 Web UI You retain this license regardless of your status on the network logged in or out Only the system administrator has the authority to revoke your license and make it available for another user NN42030 110 MC 3100 3 1 Standard 04 03 November 2009 Configuring the MC 3100 Web UI Configuring the MC 3100 Web UI This section describes how to configure the Mobile Communication 3100 Web User Interface MC 3100 Web Ul and how to add a phone number or device Note MCC 3100 Web UI provides enterprise mobility features using the existing web browser on client devices You are not required to install new client software to use We
18. yboard sil gt 10 02AM 3 m qamg2 firsthandtech a MCC3100 WebUI Calls go to iPhone 66138632673 Voicemail No messages Refresh Settings Sign Out NN42030 110 MC 3100 3 1 Standard 04 03 November 2009 Basic functions Figure 4 Home page on an iPhone with keyboard atl 10 02AM 3 amm Calls go to iPhone 66138632673 Make a Call CGD aq Voicemail No messages Refresh Settings Sign Out Previous I Done ajwiejn r yjuji jo ajsjoje aju s k t 2 x c v 5 njmj 7123 space Search 2 Click Search The search results appear on the Directory Search page The search results include all contacts where the first or last name match the entered search string If no matches are found the following message appears Nothing found 3 Up to 25 entries appear on the screen If there are more than 25 entries click the right arrow gt to navigate forward in the list to the additional entries Use the left arrow lt to navigate backward in the list 4 Select an entry in the list The details screen shows the list of numbers for that person and you can click a number to dial the person 5 To search again in the box at the top of the page modify or delete the previous search criteria and enter new search criteria and then click New Search Web User Interface User Guide Basic functions Adding more devices Add more phone numbers or devices where you can be reached
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