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Avaya MeetMe Conferencing BCM Rls 6.0 User's Manual

1. Meet Me Conferencing The Conference PIN is reset to 0000 The chairperson must change it before next accessing a conference Removing Conference Privileges from a Chairperson 1 Click Configuration Telephony Sets Active Sets Line Access 2 Click the DN from which you wish to remove the conference prvileges Task Navigation Panel z Active Sets Configuration Administration 8 Welcome Line Access Capabilities and Preferences Restrictions H System E Resources Analog 23 aes Telephony 234 Analog 234 0414 234 234 ED Global Settings Analog 235 0415 235 235 E gt Sete Analog 236 0416 236 236 i Templates Active Sets QU Active Application DNs Copy Renumber ja Inactive DNs 2 Pee namie Details For DN 233 El mes r aes ae Line Assignment Line Pool Access MeetMe Conferencing 2 EE Dialing Plan Class of Service ji K Eor oae PIN Reset 8 Hospitality QU Hunt Groups 8 Call Detail Recording Call Recording ne Data Services H Applications 3 Click the MeetMe Conferencing tab in the bottom panel Details For DN 233 ii oso z Class of Service i mA Remove MeetMe Conf Are you sure you want to reset the PIN 4 Click Remove MeetMe Conference Bridge 5 Click Yes to confirm 6 The system removes the Conference Bridge from the DN and updates the MeetMe Conferencing panel NN40011 022 Issue 1 2 BCM RIs 6 0 21 Meet Me
2. 27 Meet Me Conferencing the conference The Announcements option appears showing the current setting Press CHNG to change this setting Each time you press CHNG the setting changes to one of tones names and off Press OK to keep the current setting and exit NOTE The system does not offer the off setting if your administrator did not assign this privilege to you When you press OK the Admin menu appears To Enter the Conference Using Softkeys 1 Press ENTER from the Chairperson Wait menu 2 One of the two displays appears briefly to remind you about your Conference Continuation setting 3 You enter the conference 28 NN40011 022 Issue 1 2 BCM Rls 6 0 Meet Me Conferencing Chairperson Activities during the Conference via a two line display phone To Mute Conference using softkeys 1 Press 1WAY from the first main menu All conference participants are muted 2 1WAY changes to CONF To Unmute the Conference Using Softkeys 1 Press CONF from the first main menu All conference participants are un muted 2 CONF changes to 1WAY To View Conference Participants Using Softkeys 1 Press VIEW from the first main menu NN4001 1 022 Issue 1 2 BCM RIs 6 0 29 Meet Me Conferencing 2 The first participant appears To mute a participant press NEXT until you view the participant you want to mute 3 Press MUTE MUTE changes to UNDO NOTE The system does not offe
3. Active MeetMe Conference Participants are displayed AVAYA BCM MeetMe Conference MeetMe Conference 420 Chairperson Aine 4 Change PIN Logout U g 5 Active Participant s AA N U Name Telephone Number Entry Time K X 420 420 09 58 17 U mM 192 01244670211 10 02 25 x is 07723464885 10 01 42 M 425 425 09 59 10 NN40011 022 Issue 1 2 BCM RIs 6 0 55 Meet Me Conferencing 96 7 The history of the conference is only available during the conference Should a record need to be kept then a screen grab of the history will need to be taken as once the screen is closed all details are lost a nae Tua E ey P PTa IN oo 7 woe we eee Conference History 4 4 lt lt MMM X A XD lt SSR O 10 31 12 10 31 07 10 15 51 10 14 57 10 14 08 10 04 39 10 04 31 10 04 23 10 04 19 10 03 56 10 03 45 10 03 25 10 03 21 10 03 18 10 02 28 10 01 42 09 59 10 09 58 40 09 58 17 09 58 17 NL91 07723464885 joined the conference Conference Started Conference will end in 1 minute Chairperson left the conference Chairperson unmuted the conference Dave Mobile 07723464005 joined the conference l Dave Office 01244670211 joined the conference Chairperson muted the conference Chairperson unmuted the conference Chairperson muted the conference Chairperson unlocked the conference Chairperson locked the conference Chairperson unmuted the conference Chairperson muted the conference L92
4. Conference Setup target Line Details Refer to the BCM System Startup user guide Internal Configure Chairpersons personal settings Refer to the Process for Configuring a MeetMe Conference section of this guide Test MeetMe Conference settings prior to Conference MeetMe Conference details now available to be advertised for use Test MeetMe Confrence Web Portal by logging in both a Chairperson and a Participant refer to the BCM MeetMe Conference Web Portal section of this guide 8 NN40011 022 Issue 1 2 BCM Ris 6 0 Meet Me Conferencing Setting up a MeetMe Conference Accessing Meet Me Conferencing in Element Manager 1 How access the Business Element Manager application from the Start Menu navigate to Start Programs Avaya Business Communications Manager Business Element Manager 7 AVG 9 0 TJ Viewer Central ince EN Uninstall 7 BCM Dial by Name 2 0 2 WebEx Recorder amp Player 7 Camtasia Studio 2 7 Windows Live 7 Camtasia Studio 6 A Acrobat_com Canon Printer Uninstaller Adobe Reader 9 2 Canon Utilities amp Audacity fan Citrix 7 ClarifyCRM12 0 7 Computer Associates 7 Dia M Microsoft ASP NET 2 0 AJAX Extensions 4 Documents ES 7 Microsoft Office E Ge Settings Microsoft Office Live Meeting 2007 oi F Microsoft SQL Server 2005 ZA 42 Search E Mozilla Fir vo nie efox g wy Help and Support Sd J Run Quicktime Y gt 2 Quote Tool BC
5. Conferencing CallPilot Settings for External Participants To give access directly to the MeetMe Conference for external callers they will need to dial a DDI number which is assigned to a target line This target line will need to be assigned under CallPilot Auto Attendant Lines Administration Assigning a Line to MeetMe Conferencing The MeetMe Conferencing line is assigned in CallPilot Manager which can be accessed through the Element Manager application 1 Access CallPilot Manager by selecting Applications gt Voice Messaging Contact Centre gt Launch CallPilot Manager Task Navigation Panel Voice Messaging Contact Center a Welcome Centralized Voice Messaging ca system Voice Message Centers H Administrator Access H E Resources H E Telephony Data Services a a page 0 MeetMe gt 8 LAN CTE gt Music AS Advanced Paging Productivity Pa Lines Administration Mailbox Administration ae AS o 1 o Change Auto Attendant 2 Mo o Change General Properties 3 Ho T Change Pirs Administration 4 ho o era Change Many Lines Anne CLID Routing Table S Mo o Change Greeting Tables 6 Ho T Change Holidays Company Greetings y No 0 Change Customized Digits 5 Mo 0 Change 3 Mo o Change 22 NN40011 022 Issue 1 2 BCM RIs 6 0 3 Scroll down list to the required target line Main Logout Mailbox Administration Auto Attendant General Properties gt Lines Administration Ch
6. SoftkeyS cooooocccncccnoncconcnnnn 41 Chairperson Keypad Navigation of the Conference 00 42 To Change the PIN Using the Keypad cccccocccccccoccncoconcnccccocnnccconcnnononcnnononons 42 To Set a Passcode Using your Keypad cccccocccccccoccncoconcncccnnnnncnnanonnononennononons 42 To Change Conference Options Using your Keypad ccccccoccccccconcnccconcnncnonos 43 To Enter the Conference Using your Keypad occccooccccccoccncoconcnccccononcnnonennnnonons 44 4 NN40011 022 Issue 1 2 BCM RIs 6 0 Meet Me Conferencing Chairperson keypad Navigation during the Conference 44 Participant Conference Features ccoonccconccconnncononenannnnnanos 45 Accessing a Conference as a Participant ccconcccocnccocncccnnnnnonos 45 Extemal Participant ACCESS canada iii iaa 45 Transfer of a Participant in to a Conference ooocncccccncccccnccnnnnononnnonanncnnnnncnonenos 45 Participant Activities Using a two line display phone 46 Participant keypad Navigation During the Conference 48 BCM MeetMe Conference Web Portal 49 PreTe quiste naaa 50 Logging onto the Avaya BCM MeetMe Conference Portal 50 Chairperson Actions in the MeetMe Conference Web Portal 52 Participant Actions in the MeetMe Conference Web Portal 58 Avaya Documentation Links ooccoocccnnoncconccnoronnnnanenaronnnnas 62 NN40011 022 Issue 1 2 BCM
7. a MeetMe Conference from the MeetMe Conference Web Portal Nevertheless Participants of a MeetMe Conference would still require a physical phone to take part in the actual conference There are no specific actions that can be carried out by a Participant via the Web Portal apart from seeing whom is currently in the conference and an icon change when a Participant either Mutes or Un Mutes themselves 1 From your browser browse to https lt BCM IP address or name gt meetme gt New Tab Windows Internet Explorer iy El https 200 30 30 74 meetmel File Edit View Favorites Tools Help 2 i 98 NN40011 022 Issue 1 2 BCM Rls 6 0 Meet Me Conferencing 2 Select Continue to this website not recommended to continue Certificate Error Navigation Blocked Windows Internet Explorer gt A 200 30 30 73 co File Edit view Favorites Tools Help x Ol n A i a gt areccimarts Edansuers Gean 5p Favorites A Certificate Error Navigation Blocked There is a problem with this website s security certificate The security certificate presented by this website was not issued by a trusted certificate authority The security certificate presented by this website has expired or is not yet valid security certificate problems may indicate an attempt to fool you or intercept any data you send to the server We recommend that you close this webpage and do not continue to this website Y Click he
8. 01244670211 joined the conference simon 425 joined the conference WMike 422 joined the conference 420 420 joined the conference 8 Details collected during a MeetMe Conference call via the Web Portal include the following Description Action Conference Host Chairperson joins so the MeetMe Conference starts Internal Participants Join the MeetMe Conference if extensions are have names on the BCM then they will be displayed here a External Participants join the MeetMe Conference with CLID the details of the Participant are displayed Chairperson Uses the features and 99 to mute and unmute the conference NN40011 022 Issue 1 2 BCM Rls 6 0 A a a T A a E d mp Meet Me Conferencing To prevent any other Participants joining the MeetMe Conference the Chairperson locks the conference using feature 4 and unlocks using 5 An external Participant exits the MeetMe Conference Two more external parties join the MeetMe Conference but as they are entries in the System Speed Dial List instead of just their CLID being displayed their names are also displayed making identification of external parties easier Details on when a Chairperson leaves a conference and for how long the conference will continue before all Participants are automatically logged Unless under the MeetMe Conferencing options on the BCM The Continue option has been selected and then the time under Maximum conference continuation time wil
9. 3 Enter Participant Passcode Chairperson Access 1 MeetMe DN 2 Enter Chairperson DN 3 Enter Host Passcode Anyone can participate in a conference but a BCM user must have chairperson privileges to chair a conference 6 NN40011 022 Issue 1 2 BCM Rls 6 0 Meet Me Conferencing MeetMe Conferencing has a special directory number application DN to find use F985 used to access the MeetMe Conferencing feature Although you can access a conference in several ways the system administrator should notify both internal and external conferencing users of the Meet Me Conferencing DN Required Information To setup a MeetMe Conference the system administrator will require the following information e Class of Service setting for required MeetMe conference 1 16 available e Chairperson DN e For external access a target Line with a DDI DID Number NN4001 1 022 Issue 1 2 BCM RIs 6 0 7 Meet Me Conferencing Flow Chart This flowchart depicts all relevant steps to setup and configure the MeetMe conferencing feature MeetMe Conferencing Collate required MeetMe Conferencing details Refer to the Setting up a MeetMe Conference section of this guide Configure a COS for the required MeetMe Conferencing user requirements Refer to the System Settings and COS Settings section of this guide Setup Chairperson DN under Active Sets Refer to the Create a Conference Bridge for a chairperson section of this guide Type of MeetMe
10. 3 Log Off Pauls 7 Real EY 6 shutdown Neate mm SharePoint gt b b d b gt b b gt d d gt d b d b gt d b d b b b gt d d d d 4 Start 2 Interne 13 Window 7 SMC 3455 2 Alternatively double click on the Business Element Manager desktop icon A Business Element Manager NN4001 1 022 Issue 1 2 BCM RIs 6 0 9 Meet Me Conferencing 3 You will be presented with the Element Manager interface 4 Avaya Business Element Manager Network Elements File Edit View Network Session Tools Help p ext ag Cut Ma Copy GB Paste fee Web Page y Validate Device Ey Connect C Delete Network Elen ae 10 1 1 66 fy 200 30 30 30 73 iy 200 30 30 51 iy BCM Chester 2 200 30 30 77 iy TEST BCM50 R6 22 200 30 30 80 4 Open the Network Elements folder and select the IP Address of the BCM A Avaya Business Element Manager Network Elements 200 30 30 80 File Edit View Network Session Tools Help fp Exit jg Cut Lia Copy Paste WebPage f Validate Device Ey Connect 3X Delete Connection Information bwork Elements Y 10 1 1 2 _ E 10 1 1 66 IP Address 200 30 30 80 y 200 30 30 30 73 UserID Janadmin 8 200 30 30 51 Ey BCM Chester Password 1 AS Inventory Information System Name BCM50b System Description BCM50b System Software Version 10 0 1 00 107 5 Enter the User Name of th
11. AVAYA BCM Ris 6 0 MeetMe Conferencing Task Based Guide Meet Me Conferencing Copyright O 2010 Avaya Inc All Rights Reserved Notices While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing Avaya assumes no liability for any errors Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes Documentation disclaimer Avaya shall not be responsible for any modifications additions or deletions to the original published version of this documentation unless such modifications additions or deletions were performed by Avaya End User agree to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by End User Link disclaimer Avaya is not responsible for the contents or reliability of any linked Web sites referenced within this site or documentation s provided by Avaya Avaya is not responsible for the accuracy of any information statement or content provided on these sites and does not necessarily endorse the products services or information described or offered within them Avaya does not guarantee that these links will work all the time and has no co
12. BLY AS YOU AND END USER AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC OR THE APPLICABLE AVAYA AFFILIATE AVAYA Copyright Except where expressly stated otherwise no use should be made of the Documentation s and Product s provided by Avaya All content in this documentation s and the product s provided by Avaya including the selection arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating to the protection of databases You may not modify copy reproduce republish upload post transmit or distribute in any way any content in whole or in part including any code and software Unauthorized reproduction transmission dissemination storage and or use without the express written consent of Avaya can be a criminal as well as a civil offense under the applicable law Third Party Components Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements Third Party Components which may contain terms that expand or limit rights to use certain portions of the Product Third Party Terms Information regarding distributed Linux OS source code for those Products that have distributed the Linux OS source code and identifying the copyright holders of the Third Party Components and the Third Pa
13. E Lines 8 Loops scheduled Services A Dialing Plan Copy Paste Renumber o Pe Ring Groups B Call Security i Hospitality Details For DN 233 i Hunt Groups Call Detail Recording Ln Call Recording H Data Services Create MeetMe Conference Bridge FE Applications Line Assignment Line Pool Access MeetMe Conferencing 6 Click the MeetMe Conferencing tab in the bottom panel 7 Click Create MeetMe Conference Bridge The Create MeetMe Conference Bridge dialog box appears Select the required Class of Service and click OK Details For DN 224 Line Assignment Line Pool Access Answer DNs MeetMe Conferencing _ ee Create MeetMe Conference Bridge NN40011 022 Issue 1 2 BCM RIs 6 0 17 Meet Me Conferencing 8 The selected Class of Service will be shown Details For Di 224 Line Assignment Line Pool Access Answer DNs MeetMe Conferencing Class of Service Remove MeetMe Conference Bridge PIM Reset 9 The user now has chairperson privileges The system updates the MeetMe Conferencing panel Task Navigation Panel MeetMe Conferencing Configuration Administration el Welcome O ma Access Code D Class of Service Administrator Access H Resources D Telephony l H E Global Settings H E Sets E E Lines i Loops i Scheduled Services E E Dialing Plan Ring Groups E E Call Security 4 Hospitality 8 Hunt Groups Y Call D
14. Off controls whether the system announces a participant on entering the conference e To change the Conference Language double click the Conference Language cell of the COS you want to change Click the drop down list Select Primary or Alternate Class of Service Controls COs ID Marne Max Conference Size Allow QuickStart Allow Continue Allow Announce OFF Conf Language 1 Main Conference 1 O Primary Fi 3 4 F F Primary 4 4 F F Alternate 5 6 F F F Primary 6 6 F F Alternate 7 6 F F Primary 8 6 F C Alternate E 8 F C F Primary 10 5 L C Alternate 3 To configure the conference settings for a chairperson follow the following procedures 4 Click Configuration Telephony Sets Active Sets Line Access 16 NN4001 1 022 Issue 1 2 BCM RIs 6 0 Meet Me Conferencing 5 Click the DN you want to make into a Conference Bridge File Edit View Webwork Session Tools Help fp Exit W cut Ea Copy Y Paste i Web Page y Validate Device Y Disconnect Refresh MY Auto refresh Task Navigation Panel Active Sets Configuration Administration Welcome HE System H E Administrator Access AA 3 A name Port cit dl Capabilities and Preferences Restrictions H Resources elere EN SE 233 233 E Telephony Analog 234 234 234 5 Sets 236 Analog 236 0416 236 236 Y Templates Active Application DNs E pad Inactive DNs Phe All DNs B
15. Ris 6 0 5 Meet Me Conferencing MeetMe Audio Conferencing Overview Using the MeetMe Conferencing application callers can establish a multi party teleconference up to 18 participants for BCM50 systems or 60 participants for BCM450 systems up to 120 participants in multiple conferences on BCM450 systems if a Capacity Expansion Card is installed The conferences can elther be wholly internal or a mix of both internal and external callers Access for internal callers is via the use of F930 external callers access the conference by calling a specified DDI number alternately by being transferred to a conference One caller acts as the chairperson and has additional powers to start stop secure eject and control the conference Types of MeetMe Conference e Internal only accessed internally does not require access to a target line though outside parties can be added via transfer to application DN which is DN 301 on a default system Internally accessed via F930 using chairpersons DN as the meeting key e Internal External can be accessed by both Internal and external parties Those dialing in from external locations dial a MeetMe Conference DDI number setup by the system administrator Internally accessed via F930 using chairpersons DN as the meeting key External Access Internal Access 1 MeetMe DDI 1 MeetMe DN 2 Enter Access Code Chairperson DN 2 EnterAccess Code Chairperson DN 3 Enter Participant passcode if required
16. YA BCM MeetMe Conference Portal MeetMe Conference 420 Chairperson 0 g 2 Active Participant s Y Name Telephone Number Entry Time R Xx 1 01244670211 14 33 49 y x 420 420 14 34 48 Conference History Y 14 34 48 420 420 joined the conference x 14 33 49 L91 01244670211 joined the conference Q 14 33 49 Conference Started Telephone Commands Mute Conference 99 Unmute Conference 4 Lock Conference 5 Unlock Conference 6 Mute Yourself 7 Unmute Yourself 88 Mute All Participants 8 Change Conference Continuation Option 9 Change Announcement Option Hear a count of Participants Hear a list of Commands Copyright Avays Inc 2010 All Rights Reserved NN40011 022 Issue 1 2 BCM Ris 6 0 49 Meet Me Conferencing Pre requisites e Users require Internet browser capable devices with access to the BCM e The Web Portal is compatible with the following internet browsers Internet Explorer Mozilla Firefox Safari Opera Netscape Google Chrome Oc O 0O 0O O e User will require Javascript to be enabled e Enable cookies to provide users with the ability to save conference and language settings Logging onto the Avaya BCM MeetMe Conference Portal Note If at any point after logging onto a conference you receive an error message log out of the conference and then log back in lt is possible to log on to a Meet Me Conference from the Meet Me Conference Portal Nevertheless a Chairperson would
17. ange Many Lines CLID Routing Table Greeting Tables Holiday s Company Greetings Customized Digits Custom Call Routing Networking Contact Center Reports Configuration Operations Help Meet Me Conferencing Lines Administration Oo AA MM oh E WW rd 140 141 142 143 144 145 146 Meethle Conferencing Mo Mo Mo Line Properties 140 Meetble Conferencing Mone Auto 4tendant Contact Center Line Number Answer Mode Table Skillset Number Number of Rings Meethe Conferencing Change Change Change Change Change Change Change Change Change O pag O paS O pag O res O 4 Click on change and from the Answer Mode dropdown list and select MeetMe Conferencing click submit 5 Confirm all settings are correct by calling DDI and follow voice prompts to test the MeetMe Conference On completion of these actions then the DDI Number along with the time of the conference can then be given to all external callers along with the chairpersons DN NN4001 1 022 Issue 1 2 BCM RIs 6 0 23 Chairperson Conference Features Chairperson Wait Menu This procedure is only for chairpersons Before you start this procedure dial in to the conference service via F930 1 The system prompts you for your access code If you are calling from your own extension press HASH Otherwise enter your own extension and press HASH Note If you cal
18. ate MeetMe Conference Bridge H E Applications 2 Click the DN you want to change 3 Click the MeetMe Conferencing tab in the bottom panel Details For DN 233 Line Assignment Line Pool Access MeetMe Conferencing Class of Service f PIN Reset Remove Me nce Bridge 1 2 3 4 2 6 Fi 5 4 Click the Class of Service drop down list 5 Select a new COS value 6 The chairperson now has a new COS NN40011 022 Issue 1 2 BCM Rls 6 0 19 Meet Me Conferencing To Reset the Chairperson s PIN Should the chairperson forget their PIN it is possible for the system administrator to reset the PIN 1 Click Configuration gt Telephony gt Sets gt Active Sets gt Line Access 2 Click the DN you want to change Active Sets Line Access Capabilities and Preferences Restrictions Model Name Port Pub or Priv OLI 233 log 0413 Details For DN 233 Line Assignment Line Pool Access MeetMe Conferencing Class of Service Remove MeetMe Conference Bridge PIN Reset 3 Click the MeetMe Conferencing tab in the bottom panel Details For DN 233 Line Assignment Line Pool Access MeetMe Conferencing Class of Service f PIN Reset Confirm A xj A Are you sure you want to reset the PIN Yes No Remove MeetMe Conference Bridge 4 Click PIN Reset 5 Click Yes to confirm 20 NN40011 022 Issue 1 2 BCM Rls 6 0
19. ce Continuation option The Conference Continuation option is configured in the chairperson Allow QuickStart lt check box gt Continue NN40011 022 Issue 1 2 BCM RIs 6 0 13 Meet Me Conferencing Allow Announce Off lt check box gt Conf Language lt drop down list gt 14 administration interface and during conference If cleared the chairperson cannot enable the Conference Continuation option The option is disabled and does not appear in the chairperson administration interface not during conference The Announcement settings are Tones Names and Off The Off setting allows the chairperson to turn announcements off If selected the value Off is offered as an Announcement setting within the chairperson administration menu and during conference If cleared the chairperson cannot change the Announcement option to Off The Announcement option remains visible in the chairperson administration menu and during conference but off is not offered as a setting The Announcement option can be Tones or Names only The attribute specifies the language of the participant entry exit and warning voice prompts If Primary the voice prompts play in the Primary language set in the VoiceMail system properties If Alternative the voice prompts play in the Alternative language set in the VoiceMail system properties NN40011 022 Issue 1 2 BCM Rls 6 0 Meet Me Conferencing Configuring a MeetMe Conference Select t
20. e must be four to eight digits in length 3 You are asked to enter the same passcode again for verification 4 Enter the passcode again and press OK 5 If your passcodes do not match you are asked to enter them again by repeating the procedure from step 2 26 NN40011 022 Issue 1 2 BCM Rls 6 0 Meet Me Conferencing 6 If your passcodes match this display appears briefly to show you your passcode is set 7 The Chairperson Wait menu appears To Change Conference Options before Conference Using Softkeys 1 Press ADMIN from the first main menu 2 Press OPTS 3 The Quickstart option appears showing the current setting Press CHNG to change this setting Each time you press CHNG the setting switches between off and on Press NEXT to keep the current setting and go to the next option NOTE The system does not offer this option if your administrator did not assign this privilege to you Without Quickstart conferences start when you enter the conference 4 The Conference Continuation option appears showing the current setting Press CHNG to change this setting Each time you press CHNG the setting switches between Term and Cont Press NEXT to keep the current setting and go to the next option NOTE The system does not offer the Conference Continuation option if your administrator did not assign this privilege to you Conferences end when you exit NN40011 022 Issue 1 2 BCM RIs 6 0
21. e BCM in the User Name field by default this is nnadmin Then enter the Password in the Password field by default the password is PlsChgMe Click the Connect button 10 NN40011 022 Issue 1 2 BCM Rls 6 0 Meet Me Conferencing 6 A warning screen will appear read the warning and click OK WARNING This computer system and network is PRIVATE and PROPRIETARY and may only be accessed by authorized users Unauthorized use of this computer system or network is Strictly prohibited and may be subject to criminal prosecution employee discipline up to and including discharge or the termination of vendor service contracts The owner or its agents may monitor any activity or communication on the computer system or network The owner or its agents may retrieve any information stored within the computer system or network Users should have no expectation of privacy as to any communication on or information 7 You will be presented with the Element Manager interface 4 Avaya Business Element Manager 200 30 30 80 File Edit View Network Session Tools Help fp Ext S cut Gs Copy E Paste web Page ff Validate Device MY Disconnect 4 Refresh 8 Autorefresh Element Navigation Panel Task Navigation Panel El Ey Network Elements Configuration Administration buno 10 1 1 2 EIA n Welcome D 200 20 30 30 73 2 O system i SA H Administrator Access pue 200 30 30 51 E l a H Resources Ha BCM Chester da
22. etail Recording Ln Call Recording H E Data Services Ee Applications ov Voice a C Configuration Conference Bridges e LAN CTE 8 Music Fh Advanced Paging Producti To give external callers access directly to the MeetMe Conference they will need to dial a DDI number which is assigned to a target line This target line will need to be assigned under CallPilot Auto Attendant Lines Administration Refer to the Assigning a Line to MeetMe Conferencing section of this guide 18 NN40011 022 Issue 1 2 BCM Rls 6 0 Meet Me Conferencing To Change the Chairperson s COS 1 Click Configuration Telephony Sets Active Sets Line Access Task Navigation Panel are Active Sets Configuration Administration n Welcome Line Access Capabilities and Preferences Restrictions H Administrator Access c Model CESME Pub OLI a Friv OLI H Resources fog 0413 Fate A E 234 Analog 234 0414 234 234 AS Telephony AE Global Settings 235 Analog 235 0415 235 235 gt 5 Sets 236 Analog 236 0416 236 236 G Templates _ y Act ive Sets ive Application DNs eon Inactive DNs he All DNs E E Lines q Loops Q Scheduled Services ES Dialing Plan Ring Groups 2 AES Call Security Renumber 3 Hospitality Details For DN 233 9 Hunt Groups 8 Call Detail Recording Line Assignment Line Pool Access MeetMe Conferencing i Call Recording H E Data Services Cre
23. etting This option switches between Term and Cont Press NEXT to keep the current setting and go to the next option NOTE The system does not offer the Conference Continuation option if your administrator did not assign this privilege to you Conferences end when you exit the conference NN40011 022 Issue 1 2 BCM Rls 6 0 38 5 The Announcements option appears showing the current setting Press CHNG to change this setting Each time you press CHNG the setting changes to one of tones names and off Press OK to keep the current setting and exit NOTE The system does not offer the off setting if your administrator did not assign this privilege to you If you press OK the Options menu appears 6 If you press OK the Options menu appears To View or Change the Conference Continuation Setting Using Softkeys 1 Press OTHR from the first main menu 2 Press OTHR from the next main menu 3 Press OPTS from the next main menu 4 The Conference Continuation option appears showing the current setting Press CHNG to change this setting This option switches between Term and Cont Press to keep the current setting and exit NOTE The system does not offer the Conference Continuation option if your administrator has not assigned this privilege to you Conferences end when you exit the conference NN4001 1 022 Issue 1 2 BCM Rls 6 0 39 Meet Me Conferencing 5 If y
24. field then continue through and confirm the remainder of the Configuration settings For details of how to record a Company Greeting Please refer to the CallPilot Auto Attendant Guide MeetMe Conferencing Configuration Conference Bridges Welcome greeting Company greeting ID Maximum chairperson wait tine min Maximum conference continuation time min 12 Maximum conference limit time hrs 1 SERS a ao O Pi i i i i Maximum last participant limit time mir Authorization check period days NN40011 022 Issue 1 2 BCM Ris 6 0 15 Meet Me Conferencing 2 You can make changes to the COS table directly by clicking on the table cells You can change the Name Maximum Conference Size Up to the available keycoded licenses for the feature Allow QuickStart Allow Continue Allow Announce Off and Conference Language for any COS a COS ID cannot be changed b To change the Name double click the Name cell of the COS you want to change c To change the Maximum Conference Size double click the Maximum Conference Size cell of the COS you want to change d To change the following click the checkbox of the COS you want to change i Allow QuickStart With this option enabled the conference begins when the first participant arrives default is disabled li Allow Continue With this option enabled the conference can continue even once the chairperson has left default is disabled ii Allow Announce
25. he Configuration tab open the Applications folder and then click on the MeetMe Conferencing Task Navigation Pane MeetMe Conferencing Configuratio Administration Y Welcome Configuration Conference Bridges E System HE Administrator Access H Resources haj RE 2 5 Telephony Maximum chairperson wait time min 2 Welcome greeting Company greeting ID _ TIN Nm a Hf Data Services Maximum conference continuation time min B49 Applications ff Maximum conference limit time hrs 8 Voice Messaging Cont Maximum last participant limit time mind 2 MeetMe Conferencing LAN CTE Authorization check period days 60 Music H O Advanced Paging Pro oO Class of Service Controls COS ID Name Max Conference Size Allow QuickStart Allow Continue Allow Announce OFF Conf Language 4 O O O Primary 4 O O Alternate 4 O O Primary 4 4 O O Alternate 5 6 O O O Primary 6 O O Alternate 6 O O Primary 6 O O Alternate 8 O O O Primary 8 O O Alternate Creating a Conference Bridge for a Chairperson 1 To configure a MeetMe conference either edit or confirm the system settings in the top half of the screen under the Configuration tab Ensure that an appropriate Welcome greeting for the organisation has been recorded from within CallPilot Auto Attendant as a company greeting Enter the Company Greeting ID in the Welcome Greeting Company greeting ID
26. he PIN Using SoftkeyS ccoooccccccconcnccconcnccconcnnncnanonnonononcnnonons 25 To Configure a Passcode Using SoftkeyS ccooocccccconcnncconnonconanononnanennnnonons 26 To Change Conference Options before Conference Using Softkeys 27 To Enter the Conference Using SoftkeyS cccccooccncccocconcconcnnconanonnnnancnnonanons 28 Chairperson Activities during the Conference via a two line display phone 29 To Lock a Conference Using SoOftkeyS occccccccoccccnccccconcnnnonnnancnnnnonannnononnnnns 31 To Unlock a Conference Using SoftkeyS ccccoonccccoconcnccconcnnconanononnanennnnanons 32 To Mute yourself Chairperson Using SoftkeyS occcccconccccoconcnconononnnnonoss 32 To Unmute yourself Chairperson Using Softkeys ooccccccconcncoconcnnononos 33 To Mute all Participants Using SoftkeyS occccooonnccnccccnocconcconnnnconcnonanccanononnos 34 To Mute a Single Conference Participant Using SoftkeyS cccccooncnccoo 35 To Unmute a Single Conference Participant Using Softkeys 36 To Disconnect a Single Conference Participant Using Softkeys 37 To View or Change Conference Options Using Soft Keys occccccoccnccco 38 To View or Change the Conference Continuation Setting Using Softkeys 39 To View or Change an Announcement Setting Using Softkeys 40 To Hear a List of Available Commands Using
27. hear a list of all commands available to you Your display shows the commands as you hear them You can terminate the command list at any time by pressing any key 3 Press QUIT returns you to the first main menu NN40011 022 Issue 1 2 BCM RIs 6 0 47 Meet Me Conferencing Participant keypad Navigation During the Conference Participants can perform the following procedures Mute yourself Unmute yourself Hear a count of participants Hear a list of commands 48 NN40011 022 Issue 1 2 BCM Ris 6 0 Meet Me Conferencing BCM MeetMe Conference Web Portal The Avaya BCM MeetMe Conference Web Portal is a Chairperson and Participant Web GUI The MeetMe Conference Web Portal displays a real time current participant list for a current MeetMe Conference the Conference History and Legend of MeetMe Conference commands that are available for use by the conference chairperson via their handset The Conference Web Portal can also be used to initialize or change the conference password When presented with the Web Portal Chairpersons and Participants log in using the same credentials as they use when logging in to a MeetMe Conference via the phone The MeetMe Conference Portal is viewed as a Secure Web page there is no requirement to install any software external users can have access to this GUI as long as they have remote access to the same network the BCM resides on e https lt BCM_IP_or NAME gt meetme English i AVA
28. l apply but not display 9 Whilst logged into a MeetMe Conference Web Portal the Chairperson also has control via the interface of the conference and it s participants by clicking on the following icons firstly to action the feature and then a second time to deactivate the feature a Mute Unmute Participant S x Simon 9 x Simon b Mute Unmute all Participants 3 3 Active Participant s Ej 3 Active Participant s c Lock or Unlock the MeetMe Conference U 3 Active Participant s U Ej 3 Active Participant s d Disconnect a Participant U Mike NN4001 1 022 Issue 1 2 BCM RIs 6 0 57 Meet Me Conferencing 10 Changing the MeetMe Conference Web Portal Languages if required the textual display of the Web Portal can be changed to any of the following AVAYA BCM MeetMe Conference Portal MeetMe Conference 420 Chairperson U 3 Active Participant s U Name Telephone Number Entry Time K X sarah 420 10 53 03 X Simon 425 10 55 30 E rc gM is eb A a A 2 an tao A A sft ee no r AVAYA BCM MeetMe Conference Portal Voorzitter van MeetMe conferentie 420 PIN code wijzigen Afmelden Y amp 3 actieve deelnemer s Y Naam Telefoonnummer Tijd van binnenkomst K X sarah 420 10 53 03 S X Simon 425 10 55 30 X Mike 422 10 55 15 bh 2 Agr MO A A a er trom E eres ce Tees ae a a aw A A a ae Participant Actions in the MeetMe Conference Web Portal lt is possible to log on to
29. l from your own extension set up as a conference bridge the system bypasses the next step step 2 and prompts you directly for your PIN step 3 2 To verify you are the chairperson press STAR 7 3 Enter your personal identification number PIN number and press HASH Enter 0000 if you are accessing the conferencing feature for the first time or if the administrator reset your PIN The system prompts you to change tt 4 If PIN authorization fails because your password expired the system prompts you to change it 5 If PIN authorization succeeds you enter the Chairperson Wait menu Note To change your PIN you must use an internal set If you must change your PIN and you are calling from an external line the system warns you and then disconnects your call lf you logged on to the conference as the chairperson you hear a list of chairperson commands 24 NN40011 022 Issue 1 2 BCM RIs 6 0 Meet Me Conferencing To Change the PIN Using Softkeys e TEA 1 Press ADMIN from the Chairperson Wait Menu AS GDP Ge oe 2 Press PIN Sp Gp eG 3 Enter the new PIN number and press OK a lr Mi eine 4 Re enter PIN and press OK 5 PIN is accepted NN4001 1 022 Issue 1 2 BCM RIs 6 0 25 Meet Me Conferencing 6 The Chairperson Wait menu appears To Configure a Passcode Using Softkeys 1 Press PASS from the Chairperson Wait menu 2 Enter the passcode and press OK Your passcod
30. ls 6 0 91 Meet Me Conferencing Chairperson Actions in the MeetMe Conference Web Portal 1 Asthe Chairperson enter the access code for the conference bridge and tick the Chairperson checkbox and enter the conference pin passcode If you enter an invalid access code the message Login failed Please try again appears AVAYA BCM MeetMe Conference Portal Please Login Access Code 420 C Remember this Access Code Chairperson 2 To prevent having to enter the conference details every time users access the GUI select Remember this Access Code Note In the browser cookies will need to be enabled to allow the system to prepopulate your access code lf the check box is empty all access info is cleared 52 NN40011 022 Issue 1 2 BCM RIs 6 0 Meet Me Conferencing 3 If the MeetMe Conference Chairperson has not yet initialised the meeting by changing the pin from the default 0000 or it has expired then an error message appears prompting the Chairperson to change their PIN AVAYA BCM MeetMe Conference Portal Your PIN has expired Mew PIN Confirm new PIN Change PIN NN4001 1 022 Issue 1 2 BCM Rls 6 0 53 Meet Me Conferencing 4 Click Change Pin and the MeetMe Conference Web Portal appears However without the Chairperson being logged in via the phone only the conference controls are visible AVAYA BCM MeetMe Conference Portal MeetMe Conference 420 Chairperson Change PIN Confere
31. nce has not started Telephone Commands Mute Conference 99 Unmute Conference 4d Lock Conference 5 Unlock Conference 6 Mute Yourself f Unmute Yourself 68 Mute All Participants 68 Change Conference Continuation Option 9 Change Announcement Option Hear a count of Participants i Hear a list of Commands 54 NN40011 022 Issue 1 2 BCM RIs 6 0 Meet Me Conferencing 5 The Web Portal will populate with participant details when the Chairperson logs in to the MeetMe Conference English i AVAYA BCM MeetMe Conference Portal MeetMe Conference 420 Chairperson Y 5 Active Participant s Y Name Telephone Number Entry Time KR X 420 420 17 13 48 y x 2 01244670211 17 16 42 7 ox m 07723464885 17 15 55 x 422 422 17 14 46 x 2 235 17 14 34 Conference History Y 17 16 42 L92 11248 127 joined the conference Y 17 15 55 L91 177 he joined the conference i l Conference History incudes when Y 17 14 46 422 422 joined the conference Participants joined and what actions l Y 17 14 34 235 235 joined the conference the chairperson has carried out e g x 17 13 48 420 420 joined the conference ai Q 17 13 48 Conference Started Telephone Commands Mute Conference 99 Unmute Conference 4 Lock Conference Conference Controls via the 5 Unlock Conference Chairpersons Handset 6 Mute Yourself SE Unmute Yourself AA AA AAA A A A 6 Both internal and external
32. nference press one If this conference will require a passcode press two To change the conference settings press three Press THREE 3 Continue to follow the voice prompts to change the PIN 2 Press ONE 1 3 Enter the new PIN value and press HASH 4 Enter the new PIN value again to verify it and press HASH 5 If the values match the system changes your PIN If the values do not match go to step 2 To Set a Passcode Using your Keypad You can set a passcode that participants must enter before they enter the conference A passcode provides added security to a conference 1 At the Chairperson Wait menu you hear the following prompt When you are ready to enter the conference press one If this conference will require a passcode press two To change the conference settings press three Press two 2 Continue to follow the voice prompts to set a passcode 2 Press one 1 3 Enter the passcode and press HASH Your passcode must be four to eight digits in length 4 Enter the passcode again to be verified and press HASH 42 NN40011 022 Issue 1 2 BCM RIs 6 0 Meet Me Conferencing 5 l the passcodes match you can enter the conference or change conference settings lf the passcodes do not match you are asked to enter them again by repeating the procedure from step 3 To Change Conference Options Using your Keypad 1 Atthe Chairperson Wait menu you hea
33. nforced on a per participant basis Thus timer starts after the last person joins the conference lt 1 999 gt This attribute works with the Allow Continue option in the Default 120 chairperson s COS Welcome Maximum chairperson wait time min Maximum minutes If the Allow Continue option is enabled the Maximum conference Conference Continuation Time sets the limit to the amount continuation of time that system resources are used after the time min chairperson has left the conference When this limit expires the system gives participants a one minute 12 NN40011 022 Issue 1 2 BCM RIs 6 0 Meet Me Conferencing Attribute Values Description S warning and then disconnects them If the Allow Continue option is disabled the conference ends when the chairperson leaves the conference This attribute limits the amount of time that system Default 12 resources can be used continuously for a single conference It s purpose is to prevent a conference from going on indefinitely if there are multiple abandoned lines The limit should be high enough not to impair most conferences When this limit expires the system gives participants a one minute warning and then disconnects them lt 1 120 gt This attribute limits the amount of time that system Default 20 resources can be tied up when the conference is reduced minutes to a single participant It s purpose is to prevent an abandoned line from tying up a port unnecessarily No
34. nh H Telephony iy 200 30 30 77 ae H Data Services H TEST BCM50 R6 pues E Applications ds EAU SL SL Account Notifications User ID Telset user ID 738662 Last successful login 2010 07 01 09 42 8 Select the Configuration tab open the Applications folder and then click on the MeetMe Conferencing Task Navigation Panel Configuration Administration MeetMe Conferencing Welcome Configuration Conference Bridges System E 5 Administrator Access Welcome greeting Company greeting ID H Resources H Telephony Maximum chairperson wait time min H Data Services Maximum conference continuation time min Applications 4 Maximum conference limit time hrs 8 Voice Messaging Contact Center O FMeetMe Conferencing Maximum last participant limit time min 5 Advanced Paging Productivity P LAN CTE Authorization check period days Music e IVR Class of Service Controls COSID a Name Max Conference Size Allow QuickStart Allow Continue Allow Announce OFF Conf Language 4 O O Alternate 4 O O Primary 4 O O Alternate 6 O O O Primary 6 O O Alternate 6 O O Primary 6 O O Alternate 8 O O O Primary 8 O O Alternate NN40011 022 Issue 1 2 BCM Rls 6 0 11 Meet Me Conferencing System Settings and CoS Settings To access the system and COS settings within Element Manager Follow Configurati
35. ntrol over the availability of the linked pages Warranty Avaya provides a limited warranty on this product Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this product while under warranty is available to Avaya customers and other parties through the Avaya Support Web site http www avaya com support Please note that if you acquired the product from an authorized reseller the warranty is provided to you by said reseller and not by Avaya Licenses THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE HTTP SUPPORT AVAY A COM LICENSEINFO ARE APPLICABLE TO ANYONE WHO DOWNLOADS USES AND OR INSTALLS AVAYA SOFTWARE PURCHASED FROM AVAYA INC ANY AVAYA AFFILIATE OR AN AUTHORIZED AVAYA RESELLER AS APPLICABLE UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA RESELLER UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED RESELLER AND AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE BY INSTALLING DOWNLOADING OR USING THE SOFTWARE OR AUTHORIZING OTHERS TO DO SO YOU ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING DOWNLOADING OR USING THE SOFTWARE HEREINAFTER REFERRED TO INTERCHANGEA
36. nu appears to show your status 32 NN40011 022 Issue 1 2 BCM RIs 6 0 Meet Me Conferencing 4 Press OTHR to view the first main menu 5 The first main menu appears To Unmute yourself Chairperson Using Softkeys Zaza 1 Press OTHR from the first main menu gt Xp eam ae 2 Press OTHR from the next main menu gt Ip aa Mr 3 Press QUIT from the next main menu The next main menu appears EUA 4 Press UNMUTE You are unmuted NN4001 1 022 Issue 1 2 BCM Rls 6 0 33 Meet Me Conferencing A 5 The first main menu appears The system provides the SELF button on the Mute submenu To Mute all Participants Using Softkeys 1 Press OTHR from the first main menu 2 Press MUTE from the next main menu The Mute submenu appears 3 Press ALL All participants are muted Participants can unmute themselves 4 The first main menu appears 34 NN40011 022 Issue 1 2 BCM RIs 6 0 Meet Me Conferencing To Mute a Single Conference Participant Using Softkeys 1 Press VIEW from the first main menu 2 The first participant appears To mute a participant press NEXT until you view the participant you want to mute NOTE The system does not offer the MUTE softkey if the participant is already muted 3 Press MUTE to mute the participant MUTE changes to UNDO NOTE UNDO is available for 15 seconds after pressing MUTE After 15 seconds the softkey is blank and the participant must unm
37. ny form without the prior written permission of a duly authorised representative of ITEL NN40011 022 Issue 1 2 BCM Ris 6 0 3 Meet Me Conferencing Table of Contents MeetMe Audio Conferencing ccssecesseceneecnseneneeeaes 6 A ence E EO E A 6 Reduied Mom altra a 7 FOW a Fg ener ren ni ete renee eee nee oe 8 Setting up a MeetMe Conference c ccsceeseeeeeeeenees 9 Accessing Meet Me Conferencing in Element Managet ccccsssseeeeseeeeeees 9 System Settings and COS Settings occcocccconcnccocnccnnnccnnnnonononanos 12 SY SSA SA a Sabet tent 12 Class ol Senice SCUING ii dai 13 Configuring a MeetMe Conference cccoocccconcccccncnconacoconacnconacnnnnanos 15 Creating a Conference Bridge for a Chairperson occccccoccnnccccnnncoconcnncconcnnnnnas 15 To Change the Chairperson s COS ooccccccoccnncccccnncoconnnnonononnononnnnnonannnnonanennononess 19 To Reset the Chairperson s PIN cccssccecceesseeeeeeeeeeeeeeeeeeseeeesseaeeeeeeaeaees 20 Removing Conference Privileges from a Chairperson ccccooccnccccncnnccconcnnononos 21 CallPilot Settings for External ParticipantS ooccccocccconnccocnconos 22 Assigning a Line to MeetMe Conferencing ccccoooonccnccconocconcconnncconononanccancnnnnos 22 Chairperson Conference Features scssseesseeeees 24 Chairperson Wait Menu ooccccccncnccccnncccconccnncnononcnonononannnnnnonnnncnnnononanennnonnnanennnoss 24 To Change t
38. on gt Applications gt Meet Me Conferencing gt Configuration to configure system and COS settings The system settings are global and apply to all MeetMe conferences on the BCM The COS service table has 16 COS ID s available They are then assigned to chairpersons DN under the chairpersons Active Set Note that the Meet Me Conferencing COS is separate and distinct from the Mailbox COS The Meet Me Conferencing COS is assigned to a chairperson s DN MeetMe Conferencing Configuration 4qiffpfereres ridaes Welcome greeting Company greeting ID Maximum chairperson wait time min Maximum conference continuation time fmin Maximum conference limit time hrs Maximum last participant limit time min Authorization check period days System Settings Attribute__ Value Description S lt Blank or a The Welcome greeting is played for external callers Company If blank the system uses the standard greeting Welcome Greeting to the Meet Me Conferencing Service ae i number 1 250 gt Instead the administrator can select any existing Company lo Default Blank Greeting under Callpilot to use as a Welcome greeting for aaa this service lt 1 120 gt The Wait Time is the amount of time that system resources Default 20 can be tied up waiting for a conference to start Should the minutes chairperson fail to login within the allotted time limit the system informs participants and terminates the conference The limit is e
39. ou press i Star the first main menu appears 1 Press OTHR from the first main menu 2 Press OTHR from the next main menu 3 Press OPTS from the next main menu 4 Press NEXT to go to the Announcement option 5 The Announcements option appears showing the current setting Press CHNG to change this setting Each time you press CHNG the setting changes to one of tones names and off Press OK to keep the current setting and exit NOTE The system does not offer the off setting if your administrator has not assigned this privilege to you 40 NN40011 022 Issue 1 2 BCM Rls 6 0 6 If you press OK the Options menu appears To Hear a List of Available Commands Using Softkeys MES 1 Press OTHR from the first main menu AS SP ee 2 Press OTHR from the next main menu Eee 3 Press CMDS from the next main menu You hear a list of all commands available to you Your display shows the commands as you hear them You can press any key to terminate the command list AS Sp az 4 Press QUIT The first main menu appears NN40011 022 Issue 1 2 BCM RIs 6 0 41 Meet Me Conferencing Chairperson Keypad Navigation of the Conference For a nominated Chairperson who doesn t have a 2 line display phone the following actions should be carried out To Change the PIN Using the Keypad 1 Atthe Chairperson Wait menu you hear the following prompt When you are ready to enter the co
40. r press one 1 to return to step 5 To Enter the Conference Using your Keypad 1 Atthe Chairperson Wait menu you hear the following prompt When you are ready to enter the conference press one If this conference will require a passcode press two To change the conference settings press three Press one 1 2 You enter the conference Chairperson keypad Navigation during the Conference The following table shows you how to navigate a conference using your keypad Unmuteaconference sf 99 Lock a conference 4 Unlock a conference 5 Mute yourself 6 88 4 D 6 Y 88 8 H Change the Conference Continuation option 8 Hear a count of participants _ _ MI NIN40011 022 Issue 1 2 BCM RIs 6 0 Meet Me Conferencing Participant Conference Features Accessing a Conference as a Participant External Participant Access This procedure is only for participants and not chairpersons Before you start this procedure dial in to the MeetMe conference direct dial number given by the Conference organiser chairperson This will be the line assigned in AA line Admin 1 Once connected listen for the Audio prompts When requested Enter the access code and press HASH Note The access code is usually the chairperson s extension 2 To verify that you are not the chairperson press HASH or stay on the line 3 Say your name when requested Note If the confe
41. r the MUTE softkey if the participant is already muted 4 To disconnect a participant press NEXT until you view the participant you want to disconnect 5 Press OTHR 6 Press DISC 7 This display appears briefly to indicate that the participant is disconnected NOTE Press QUIT on this menu at any time to exit the View command 8 The next participant appears To view the remaining participants press NEXT until you reach the end of the list 30 NN40011 022 Issue 1 2 BCM Rls 6 0 Meet Me Conferencing 9 This display appears after you press NEXT on the last participant The display shows the total number of participants To view the list of participants again press AGAIN To exit press OK 10 The first main menu appears 1 Press OTHR from the first main menu 2 Press LOCK from the next main menu The system locks the conference Future attempts to enter this conference are blocked 3 The LOCK button changes to UNLCK NN4001 1 022 Issue 1 2 BCM Rls 6 0 31 Meet Me Conferencing To Unlock a Conference Using Softkeys 1 Press OTHR from the first main menu 2 Press UNLCK from the next main menu The system unlocks the conference 3 The UNLCK button changes to LOCK 1 Press OTHR from the first main menu 2 Press MUTE from the next main menu The Mute submenu appears 3 Press SELF You are muted NOTE The system removes the SELF button on the Mute submenu The following main me
42. r the following prompt When you are ready to enter the conference press one If this conference will require a passcode press two To change the conference settings press three Press three 3 Continue to follow the voice prompts to set a passcode 2 Press two 2 3 To activate Quickstart press one 1 or to skip this step press HASH lf you press one 1 future conferences start when participants arrive If you press HASH future conferences start when you arrive Note The system does not offer this option if your administrator did not assign this privilege to you Without Quickstart conferences start when you enter the conference 4 To allow the conference to continue after you disconnect press one 1 or to skip this step press HASH lf you press one 1 conferences continue when you leave the conference If you press HASH conferences end when you leave the conference Note The system does not offer this option if your administrator did not assign this privilege to you Without Conference Continuation conferences end when you exit the conference 5 To accept the Tones announcement press HASH or press one 1 to hear the next setting 6 To accept the Names announcement press HASH or press one 1 to hear the next setting NN40011 022 Issue 1 2 BCM Ris 6 0 43 Meet Me Conferencing 7 To accept the No Announcement setting press HASH o
43. re to close this webpage gt Continue to this website not recommended E More information 3 The conference portal login screen appears E Favorites A BCM MeetMe Conference Portal y AYA BCM MeetMe Conference Portal Please Login Access Code C Remember this Access Code Chairperson U Passcode _ if Required Copyright E A 4 As the Participant enter the access code for the conference bridge and click Login Note In some instances the Participant my need to enter a conference passcode if required If they enter an invalid access code then the message Login failed Please try again appears NN4001 1 022 Issue 1 2 BCM RIs 6 0 59 Meet Me Conferencing 5 If you are a participant enter your Passcode if required AVAYA BCM MeetMe Conference Portal Please Login Access Code Remember this Access Code Chairperson Passcode If Required 6 lf the Chaiperson hasn t already logged in via the phone the following Participant screen would display AVAYA BCM MeetMe Conference Portal MeetMe Conference 420 Participant Conference has not started Telephone Commands 6 Mute Yourself f Unmute Yourself Hear a count of Participants Hear a list of Commands 60 NN40011 022 Issue 1 2 BCM Rls 6 0 Meet Me Conferencing 7 Once the Chairperson and other Participants have logged in the following Participant screen would display AVAYA BCM MeetMe Conference Po
44. rence is not in session you wait while on hold Transfer of a Participant in to a Conference An internal user can transfer a caller in to a conference The internal user performs the following steps while on a call 1 Use F930 or call transfer to transfer the caller to the conferencing service Followed by the MeetMe Conference ID 2 If you are the chairperson of this conference press HASH otherwise enter the conference access code and press HASH 3 The held caller is entered in to the conference NN40011 022 Issue 1 2 BCM Ris 6 0 45 Meet Me Conferencing Participant Activities Using a two line display phone To mute or unmute yourself participant using softkeys 1 Press MUTE from the first main menu You are muted MUTE changes to UNMUTE 2 Press UNMUTE from the main menu You are unmuted UNMUTE changes to MUTE To View a List of Participants Using Softkeys 1 Press VIEW from the first main menu 2 The first participant appears Press NEXT to go to the next participant Press QUIT while viewing any participant to exit the View command 3 Press NEXT until you are on the last participant NN40011 022 Issue 1 2 BCM Rls 6 0 46 4 Press NEXT on the last participant 5 Press AGAIN to view the list again Press OK to exit the View command To Hear a List of Available Commands Using Softkeys 1 Press OTHR from the first main menu 2 Press CMDS from the next main menu You
45. rtal MeetMe Conference 420 Participant U g 2 Active Participant s Name Telephone Number Entry Time A Y Sarah 420 12 45 57 Y Mike 422 12 45 57 Conference History Aa 12 45 57 Sarah 420 joined the conference w 12 45 57 Mike 422 joined the conference qp 12 45 57 Conference Started Telephone Commands 6 Mute Yourself f Unmute Yourself Hear a count of Participants 4 A A A At O ee AAA SS AMAS oe 8 Whilst logged into a MeetMe Conference Web Portal the Participant can see who is in the MeetMe Conference but they only have control via the phone of the ability to Mute or Unmute themselves Within the Web Portal these icons will change state accordily a Mute Unmute as a Participant amp Mike Mike NN4001 1 022 Issue 1 2 BCM Rls 6 0 61 Meet Me Conferencing Avaya Documentation Links e Meet Me Conferencing User Guide e Meet Me Conferencing Quick Reference card 62 NN40011 022 Issue 1 2 BCM RIs 6 0
46. rty Terms that apply to them is available on the Avaya Support Web site http support avaya com Copyright Trademarks The trademarks logos and service marks Marks displayed in this site the documentation s and product s provided by Avaya are the registered or unregistered Marks of Avaya its affiliates or other third parties Users are not permitted to use such Marks without prior written consent from Avaya or such third party which may own the Mark Nothing contained in this site the documentation s and product s should be construed as granting by implication estoppel or otherwise any license or right in and to the Marks without the express written permission of Avaya or the applicable third party Avaya is a registered trademark of Avaya Inc All non Avaya trademarks are the property of their respective owners 2 NN40011 022 Issue 1 2 BCM RIs 6 0 Meet Me Conferencing Downloading documents For the most current versions of documentation see the Avaya Support Web site http www avaya com support Contact Avaya Support Avaya provides a telephone number for you to use to report problems or to ask questions about your product The support telephone number is 1 800 242 2121 in the United States For additional support telephone numbers see the Avaya Web site http www avaya com support Copyright O 2010 ITEL All Rights Reserved The copyright in the material belongs to ITEL and no part of the material may be reproduced in a
47. still require a physical phone to actually hold the conference from 1 From your browser browse to https lt BCM IP address or name gt meetme F New Tab Windows Internet Explorer E https 200 30 30 74 meetme File Edit View Favorites Tools Help Ser ro A 50 NN4001 1 022 Issue 1 2 BCM RIs 6 0 Meet Me Conferencing 2 Select Continue to this website not recommended to continue Certificate Error Navigation Blocked Windows Internet Explorer A sea Samat gt pocket EBanswers gt Ban F Favorites A Certificate Error Navigation Blocked There is a problem with this website s security certificate The security certificate presented by this website was not issued by a trusted certificate authority The security certificate presented by this website has expired or is not yet valid security certificate problems may indicate an attempt to fool you or intercept any data you send to the server We recommend that you close this webpage and do not continue to this website Click here to close this webpage x Continue to this website not recommended More information 3 The conference portal login screen appears E Favorites A ECM MeetMe Conference Portal AVAVA BCM MeetMe Conference Portal Please Login Access Code oOo C Remember this Access Code Chairperson U Passcode lf Required Copyright E A NN4001 1 022 Issue 1 2 BCM R
48. te Any value set higher than the Maximum Conference Continuation Time is not effective because the system disconnects the conference when that limit is reached lt 1 365 gt This attribute controls the Authorization Check feature Default 60 If O the feature is disabled otherwise the chairperson must days change the PIN locally at least once during this period to maintain access conference limit time hrs Maximum last participant limit time min Authorization check period days Class of Service Settings Class of Service Controls COS ID Mame Max Conference Size Allow QuickStart Allow Continue Allow Announce OFF Conf Language Main 4 F F LI Primary XAO O ROO cc 7 a L F Primary 4 F F Alternate E 1 F F Drim sees lt 1 16 gt The ID of the COS O ID o The largest number of participants including the BCM450 lt 4 60 gt Chairperson that the chairperson can host subject to 2 resource availabilit Conference BCMS0 lt 4 18 gt y Size The QuickStart option allows the conference to start without the chairperson If selected the chairperson can enable or disable the Quickstart feature in the chairperson administration interface If cleared the chairperson cannot enable the Quickstart option The Quickstart option is disabled and does not appear in the chairperson administration interface If selected the chairperson can enable or disable the Allow lt check box gt Conferen
49. ute their line 4 Press OTHR 5 Press QUIT 6 The first main menu appears NN4001 1 022 Issue 1 2 BCM Rls 6 0 35 Meet Me Conferencing To Unmute a Single Conference Participant Using Softkeys EES 1 Press VIEW from the first main menu 2 The first participant appears To mute a participant press NEXT until you view the participant you want to mute ee ae 3 Press UNDO to unmute the participant UNDO i a changes to MUTE e 4 Press OTHR Pr ap wa licen ere 5 Press QUIT SP EP az 6 The first main menu appears 36 NN40011 022 Issue 1 2 BCM Rls 6 0 Meet Me Conferencing To Disconnect a Single Conference Participant Using Softkeys 1 Press VIEW from the first main menu 2 The first participant appears To disconnect a participant press NEXT until you view the participant you want to disconnect 3 Press OTHR 4 Press DISC 5 This display appears briefly to indicate that the participant is disconnected 6 The next participant appears To exit View press OTHR NN4001 1 022 Issue 1 2 BCM Rls 6 0 37 Meet Me Conferencing 7 Press QUIT 8 The first main menu appears To View or Change Conference Options Using Soft Keys 1 Press OTHR from the first main menu 2 Press OTHR from the next main menu 3 Press OPTS from the next main menu 4 The Conference Continuation option appears showing the current setting Press CHNG to change this s

Avaya MeetMe Conferencing BCM Rls 6.0 User's Manual

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