Avaya LAN CTE Configuration Guide
Contents
1. a Windows NT service LAN CTE receives commands from TSP and converts them into a format that is understood by the Business Communications Manager It also receives messages from the Business Communications Manager and converts them into a format that is understood by TSP Figure 1 on page 10 shows how messages and commands are passed between the client computers and the Business Communications Manager system Microsoft and Windows are registered trademarks of Microsoft Corporation Business Communications Manager LAN CTE Configuration Guide 10 Operating system requirements Figure 1 LAN CTE server and client configuration overview Business Communications Client computers Manager CTE server 00000000000 punc i coco 8 8 PI Le mngzl gaBagg Nortel Networks LAN CTE API Nortel Networks client computer server side LAN CTE API client side Nortel Networks TAPI Service Provider TSP Microsoft TAPI CTE and TAPI applications TAPI applications Operating system requirements LAN CTE supports client computers that are using the following operating systems e Windows 95 e Windows 98 e Windows ME e Windows NT 4 0 e Windows 2000 e Windows XP If you will be using TAPI applications ensure that you have Microsoft TAPI 2 1 or higher installed on2. computer you must associate the computer with a telephone connected to the Business Communications Manager system You do so by mapping the telephone s extension number to a network user ID You must assign an extension number to each client computer s network user ID You assign extension numbers using the LAN CTE Configuration menu in Unified Manager The Business Communications Manager system uses this information to make sure the correct telephone is controlled by a particular LAN CTE client Note Although a LAN CTE client can log on from any computer on the network the extension number associated with that client does not change unless you change it from the LAN CTE Configuration menu This allows LAN CTE clients to receive TAPI messages for their telephone from any computer they log on to This also means that the TAPI messages LAN CTE clients receive are always for the telephone assigned to them not necessarily the telephone beside the computer they are using Any of the following network user IDs can be mapped to telephone extension numbers in order to associate a computer with a telephone e IP address e Machine computer name Domain User Account Any of the network user identifiers can be used but only one is needed For example if the IP address is configured for a DN that same computer does not have to use the other two identifiers The network user ID you select depends on your network configuration If you want to
3. computers that are actively connected to the Business Communications Manager system P0993299 05 11 Chapter 2 Configuring the Business Communications Manager system and clients You must install the LAN CTE software on the client computers connected to the BBusiness Communications Manager system You must also configure the LAN CTE software on your Business Communications Manager system if you are installing both CTE and TAPI applications You do not need to configure the Business Communications Manager if you will be using only CTE applications With LAN CTE TAPI Service Provider TSP is installed only on the client computer not the Business Communications Manager system LAN CTE does not require a Microsoft domain to function Entering the LAN CTE Keycode Before installing the LAN CTE software on the Business Communications Manager system or client computer enter the software keycode To enter the LAN CTE keycode Log on to Unified Manager Click the System key and then click the Licensing heading On the Configuration menu click Add a Keycode br O N In the Keycode box enter the 24 digit Software Keycode number Note Make sure you enter a hyphen between each eight digit segment 5 Click the Save button After the Software Keycode is accepted and enabled a confirmation message appears 6 Click the OK button Refer to the Business Communications Manager Software Keycode Installation Guide for more detai
4. the maximum number of LAN CTE Desktops allowed with your Business Communications Manager configuration number of permanent and try n buy Desktop licenses and the number of active LAN CTE Desktop licenses e the client privileges registered with the LAN CTE To access LAN CTE information 1 Start a Unified Manager session For more information Starting a Unified Manager session on page 12 2 Onthe navigation tree click the Services key and then click the LAN CTE Configuration heading The LAN CTE Settings screen appears Attribute Description Description Shows a description of the LAN CTE service Version Shows the version number of LAN CTE service CTE Server Status Shows the status of the LAN CTE service The status can be Running The LAN CTE service is operating and can communicate with the Business Communications Manager system Enabled A user has enabled LAN CTE but the service is not yet operating Disabled A user has disabled LAN CTE Allow LAN CTE Desktop Client You can choose to allow or deny LAN CTE Desktop Clients Yes LAN CTE Desktop Clients are allowed No LAN CTE Desktop Clients are not allowed 3 Click the Licensing Information tab The LAN CTE Licensing Information screen appears Business Communications Manager LAN CTE Configuration Guide 24 LANCTE error messages Attribute Description Maximum LAN CTE Desktops Shows the maximum numb
5. use TAPI applications If you want to use CTE applications only refer to Installing LAN CTE for CTE applications only on page 16 for the steps required to install the LAN CTE software If you want to use CTE and TAPI applications refer to Installing LAN CTE for CTE and TAPI applications on page 18 for the steps required to install the LAN CTE software ES Note You need to know the computer name or Published IP Address of the Business gt Communications Manager system to complete the LAN CTE client installation Installing LAN CTE for CTE applications only To install the LAN CTE on the client computer 1 2 10 Quit any Windows based programs that are running Start a web browser on a computer with a LAN connection to the Business Communications Manager system Enter the IP address of the Business Communications Manager system For example https 10 10 10 1 On the Unified Manager front page click the Install Clients button The Client Install Application page appears Click the LAN CTE Client link The download page appears Click the Download LAN CTE Client button A file download window appears Select Save this program to disk and click OK The SaveAs dialog appears Choose a location on the client computer to save this file to and then click Save The file begins downloading When the file is finished downloading double click on it The install application begins Follow the on screen instru
6. N CTE Configuration eo IP Address Machine Name Console Service Voice Mail Multimedia Call Center Q IR DHCP DNS IP Routing SNMP QoS Monitor Web Cache Net Link Mgr Alarm Service NAT VPN Policy Management NTP Client Settings Q Management Diagnostics E Logged in Unified Manager ready for use Removing LAN CTE clients If there is a LAN CTE client that no longer uses LAN CTE you can delete that client To delete a LAN CTE client and its associated extension number 1 Start a Unified Manager session For more information see Starting a Unified Manager session on page 12 Click the Services key and then click the LAN CTE Configuration key Click the heading that has the LAN CTE client you want to remove The Client Privileges screen appears Click the row with the client to be removed from the Client Privileges screen On the Configuration menu click Remove Entry from Privileges List The Select an Option dialog box appears 6 Click the Yes button The entry is removed from the Client Privileges screen Business Communications Manager LAN CTE Configuration Guide 16 Installing LAN CTE software on the client computer Installing LAN CTE software on the client computer The steps you perform to install the LAN CTE software on the client computer are different if you want to
7. Part No P0993299 05 Business Communications Manager LAN CTE Configuration Guide NORTEL NETWORKS Copyright O 2004 Nortel Networks All rights reserved March 24 2004 The information in this document is subject to change without notice The statements configurations technical data and recommendations in this document are believed to be accurate and reliable but are presented without express or implied warranty Users must take full responsibility for their applications of any products specified in this document The information in this document is proprietary to Nortel Networks NA Inc Trademarks NORTEL NETWORKS is a trademark of Nortel Networks Microsoft MS MS DOS Windows and Windows NT are registered trademarks of Microsoft Corporation All other trademarks and registered trademarks are the property of their respective owners P0993299 05 Contents PISIUOD 1544446 LERARAAARARAREARAXGX A RRERORAARAAZAAaSAGAAOGARAREAAAAAASTAAAAAAEAASS 7 Boone yo DON e 33 5 69 3 opc xao S pd boe hog Vac ib ua de REM a art cedpord Sopa beni aad 7 Text conventioltg iuseecceesseasesceu emuesue eu pe e dex Rd re dede WERE E d dA Re A dE 7 POT os cases Ida ctos doute Sue Vea Ead A cad don Aare wud Soi su rd 8 False PUPICANONE aes mesbaicGumxReAGQae eaxwebeaPlsesbPtcc4adumesI Jp epaq dw 8 Chapter 1 Intreduction to LAN CTE 2 2 ccnncs shen sutsc dn ge E REE EErUEETSESTE TE TEE EE 9 Hog goes LSU TB cho seis sed dod dee d aoi
8. Service Pack 4 or later on client computers that use Windows NT Service Pack 4 contains additional improvements to the Windows NT Workstation telephony component that are required for LAN CTE Business Communications Manager LAN CTE Configuration Guide 20 Installing TAPI 2 1 for CTE and TAPI applications Note Windows NT 4 0 Service Pack 4 is available on the Microsoft web site To install Service Pack 4 follow the instructions in the Readme txt file included with it Installing TAPI 2 1 on Windows 95 TAPI 2 1 is available on the Microsoft web site It is important to read the Readme txt file and the license agreement included with the upgrade before installing TAPI 2 1 is also available from the Business Communications Manager Install Client button To install TAPI 2 1 for Windows 95 on the client computer Quit any Windows based programs that are running 2 Start a web browser on a computer with a LAN connection to the Business Communications Manager system 3 Enter the IP address of the Business Communications Manager system For example https 10 10 10 1 4 On the Unified Manager front page click the Install Clients button The Client Install Application page appears 5 Click the TAPI 2 1 Installation link The Download page appears 6 Click on the Download Microsoft TA PI 2 1 button A file download window appears 7 Select Save this program to disk and click OK The SaveAs dialog appears 8 Choose
9. a location to save this file to and click Save The file begins downloading 9 When the file is finished downloading double click on it The install application begins 10 Follow the on screen instructions You must also install LAN CTE on all the client computers which will be using CTE applications on the Business Communications Manager system Refer to Installing LAN CTE software on the client computer on page 16 Installing TAPI 2 1 on Windows 98 You do not need to install TAPI 2 1 on Windows 98 computers TAPI 2 1 is included with Windows 98 P0993299 05 Installing TAPI 2 1 for CTE and TAPI applications 21 Installing TAPI 2 1 on Windows ME You do not need to install TAPI 2 1 on Windows ME computers TAPI 2 1 is included with Windows ME Installing TAPI 2 1 on Windows 2000 You do not need to install TAPI 2 1 on Windows 2000 computers A version of TAPI that is compatible with TAPI 2 1 is included with Windows 2000 Installing TAPI 2 1 on Windows XP You do not need to install TAPI 2 1 on Windows XP computers A version of TAPI that is compatible with TAPI 2 1 is included with Windows XP Business Communications Manager LAN CTE Configuration Guide 22 Installing CTE and TAPI applications Installing CTE and TAPI applications You are now ready to install CTE applications and TAPI applications An example of a TAPI application is Personal Call Manager Follow the install instructions for the application
10. as well as CTE applications on your Business Communications Manager system you must complete a full configuration both server and client You configure the LAN CTE software on the Business Communications Manager system from Unified Manager See Installing LAN CTE software on the client computer on page 16 Starting a Unified Manager session 1 Start a web browser on a computer with a LAN connection to the Business Communications Manager system For information about the web browser requirements refer to the Business Communications Manager Programming Operations Guide 2 Enter the IP address of the Business Communications Manager system For example https 10 10 10 1 Note If you do not know the IP address of the Business Communications Manager system ask your network administrator Click the Configure button Type your user name in the Login box Type your password in the Password box O a Ff Oo Click the Login button P0993299 05 Configuring LAN CTE software on Business Communications Manager 13 Enabling the LAN CTE software on Business Communications Manager To enable the LAN CTE software 1 Click the Services key and then click the LAN CTE Configuration heading 2 Click the Settings tab 3 Click the Allow LAN CTE Desktop Clients drop list and then click Yes Adding LAN CTE clients that use TAPI applications In order to use TAPI applications such as Personal Call Manager that are installed on your
11. associate a telephone extension number with a particular user for example for someone travelling with their laptop who wants to check their phone messages you would choose the user account The phone the user is assigned to may or may not be physically located next to the computer More commonly extension numbers are associated with the computer for example if there are multiple users using that computer In this case you would map the IP address or machine name to the extension number If you network uses dynamic IP addresses the machine name should be entered as the network identifier For more detail refer to the table Selecting Network user IDs on page 14 Business Communications Manager LAN CTE Configuration Guide 14 Configuring LAN CTE software on Business Communications Manager Table 1 Selecting Network user IDs Network user ID When to use an ID Domain name User account For assigning a telephone extension number to a particular user IP address To allow multiple users to control and access an extension number through the same computer for example at Call Centers Works with static IP addresses Machine name To allow multiple users to control and access an extension number through the same computer for example at Call Centers Works with dynamic IP addresses To associate an extension number with a computer 1 From Unified Manager click the Services key and then click the LAN CTE Co
12. ctions You may see the message shown in the figure Winsock v 2 message on page 17 This message indicates you may not have the latest Winsock version 2 files See Chapter 4 Troubleshooting on page 25 for troubleshooting tips P0993299 05 Installing LAN CTE software on the client computer 17 Figure 4 Winsock v 2 message Question 2 You need Winsock2 installed on Win95 for the installation to complete successfully Select No to quit the installation 11 When the Welcome dialog box appears click the Next button The message shown below appears Figure 5 Install TSP dialog box 9 H Would you like to install the Telephony Service Provider on your system 12 If you are not installing TAPI applications click No If you are installing TAPI applications refer to the section Installing LAN CTE for CTE and TAPI applications on page 18 The Enter Information dialog box appears 13 The Enter Information dialog box appears The computer name or IP address may be filled in otherwise type in the information Note If you are entering an IP address you must enter the Published IP Address of the Business Communications Manager If you do not know the Published IP Address of the Business Communications Manager contact your system administrator 14 Click Next The Question dialog box appears 15 If the computer name or IP address displayed is correct click Yes If it is not click No and t
13. d syntax is show at lt valid_route gt valid_route is one variable and you substitute one value for it indicates dialog boxes buttons and menu options Shows menu paths Example Protocols gt IP identifies the IP option on the Protocols menu Business Communications Manager LAN CTE Configuration Guide 8 Acronyms Acronyms This guide uses the following acronyms API CTE CTI ERC IP O S TAPI TSP URL Application Programming Interface Computer Telephony Engine Computer Telephony Integration Express Routing Code Internet Protocol operating system Telephony Application Programming Interface TAPI Service Provider Uniform Resource Locator Related publications Software Keycode Installation Guide e Personal Call Manager User Guide e Programming Operations Guide P0993299 05 Chapter 1 Introduction to LAN CTE The Business Communications Manager Computer Telephony Integration CTI range of products provides an interface between your personal computer and your Business Communications Manager system With these products you can use telephony applications via the Windows operating system to control your telephone One of the basic software components of the Business Communications Manager CTI is LAN CTE LAN CTE works with Microsoft TAPI and Windows to allow your telephony application to communicate with and control your telephone How does LAN CTE work LAN CTE works with four othe
14. e P0993299 05 Preface Business Communications Manager LAN CTE is one of the Nortel Networks line of Computer Telephony Integration CTI products The LAN CTE software provides an interface between your Personal Computer your telephone and the Business Communications Manager system With the LAN CTE software you can operate CTE Computer Telephony Engine and Telephony Application Programming Interface TAPI applications from your computer Before you begin This guide is intended for network administrators using Windows based computers and Business Communications Manager LAN CTE This guide assumes that you have the following background e Working knowledge of the Windows operating system e Understanding of the transmission and management protocols used on your network e Experience with windowing systems or graphical user interfaces GUIs e Familiarity with the network management platform for example Domain Manager on the system with which you are using Text conventions This guide uses the following text conventions bold Courier text Indicates command names and options and text that you need to enter italic text bold text separator gt Example Use the dinfo command Example Enter show ip alerts routes Indicates new terms book titles and variables in command syntax descriptions Where a variable is two or more words the words are connected by an underscore Example If the comman
15. er of LAN CTE desktop clients you can have on your Business Communications Manager system This number is determined by the number of Permanent and Try N Buy Desktop Licenses you have purchased Desktop Licenses Permanent Shows the number of Permanent LAN CTE Desktop Licenses installed on your Business Communications Manager system Desktop Licenses Shows the number of Try N Buy LAN CTE Desktop Licenses installed on your Try N Buy Business Communications Manager system Active LAN CTE You can choose to allow or deny LAN CTE Desktop Clients Desktops Yes LAN CTE Desktop Clients are allowed No LAN CTE Desktop Clients are not allowed LAN CTE error messages When LAN CTE encounters an error an error message appears on the computer display In this message is a description of what the error is and a recommendation about what to do P0993299 05 25 Chapter 4 Troubleshooting This chapter describes problems you may encounter when using LAN CTE and possible resolutions e Troubleshooting while using LAN CTE on page 25 LAN CTE is not operating on page 25 LAN CTE client does not install on page 26 Troubleshooting while using LAN CTE For most errors and exceptions the Business Communications Manager displays an error message The error message describes the problem and recommends a solution Try to troubleshoot these errors yourself before contacting Technical Suppor
16. ew eR ee EXE PEG 22 Verifying that LAN CTE is installed correctly 0 0000 22 Chapter 3 Viewing LAN CTE information sseeeeeeeee I 23 Accessing the LAN CTE information 0 0000 e eects 23 LAN GTE BHO BORRAR Lieu ane ees ied onde etl eb one eee ened eats deoa 24 Chapter 4 TIOUBIGINOGUNG oo ce cc ch eedec sede ee cee eewees Che een Shere cinees sedes 25 Troubleshooting while using LAN CTE 22 0 ccc 02245 5000452405 0eeesb eed beisvasetes 25 LANGTE is not apetalllti xoa ces bv denn asks qos Edens Ao RR REQUE C eee OR CER 25 LAN CTE client doas not Install 1s dece R RR RRRERURERREERER Skan beens a EaR 26 Business Communications Manager LAN CTE Configuration Guide P0993299 05 Figures Figure 1 LAN CTE server and client configuration overview lees 10 Figure2 Client Privileges dialog DOX issuscesue ada REOR XR FS RR OR CA ORG R S RR ACA 14 Figure3 LAN CTE Client Privileges screen llllesllelele lh 15 Figure4 Winsock v 2 message 2 cues wad a See end cei uw R RONWOR Rex ob ERA X OX ACE ACA E ee 17 Figure 5 Install TSP dial BOX sc cscs eeu Rb RR RERO RR RE ok II dig aem 17 Figure6 TSP installation message 0 0 0 c eects 18 Figure 7 Services List Property Sheet 2 ccccccs caves can nse eens eee enw ee aes 26 Figure 8 Domain message oo csc cece e cere Gee Ge HERE ERES ERE ens bis eRe eR 27 Business Communications Manager LAN CTE Configuration Guid
17. he install will return you to the Enter Information dialog box 16 When the Setup Complete screen appears click Yes to restart your computer immediately No to restart later You must restart the computer for the installed service to become operational 17 Click Finish 18 Repeat steps 1 to 17 for each computer that will use LAN CTE software You are now ready to install CTE applications Follow the install instructions for the application s Business Communications Manager LAN CTE Configuration Guide 18 Installing LAN CTE software on the client computer Installing LAN CTE for CTE and TAPI applications To install the LAN CTE on the client computer 1 Quit any Windows based programs that are running 2 Start a web browser on a computer with a LAN connection to the Business Communications Manager system 3 Enter the IP address of the Business Communications Manager system For example https 10 10 10 1 4 On the Unified Manager front page click the Install Clients button The Client Install Application page appears 5 Click the LAN CTE Client link The download page appears 6 Click the Download LAN CTE Client button A file download window appears 7 Select Save this program to disk and click OK The Save As dialog box appears 8 Choose a location on the client computer to save this file to and click Save The file begins downloading 9 When the file is finished downloading double click on it The install ap
18. idearum aUo ede haan dion alles 9 Operating system requirements isses teria neues hPa R RODA OGCAXONG RR RR cR AXCRROE OX ERE a RN 10 Chapter 2 Configuring the Business Communications Manager system and clients 11 Entering the LAM CTE Keycode cascca es ceke cine eek Eae ewe B RR CR ee new ee ee 11 Configuring LAN CTE software on Business Communications Manager 12 Configuration for CTE applications only iiicesasckekerakiik ke xk re br RR oes 12 Configuration tor CTE and TAPI applications ics cosa area cR R X ne Ren 12 Installing LAN CTE software on the client computer 0 0000 cece eee eee 16 Installing LAN CTE for CTE applications only liliis 16 Installing LAN CTE for CTE and TAPI applications llis 18 Installing TAPI 2 1 for CTE and TAPI applications 0000 c cee eee 19 Installing TAPI 2 1 on Windows NT 4 0 Workstations llle 19 Installing TAPI 2 1 on Windows 95 cccccckaw ees dece eux exse gr eure ewmee avs 20 Installing TAPI2 T on Windows B8 ass iw ha pick dx Rar Rae seh ew Haase ERAS ROC OA 20 Installing TAP 2 1 on Windows ME isset rane ade oie e eee e ened oHed ee Gee ade 21 Installing TAPI 2 1 on Windows 2000 ccd ceG dates aces ee e m mme 21 installing TAPI 2 1 on Windows AP cet Qoo gos eek ee ea dae XE os ne Re 21 installing CTE and TAP applications a2 ssp ton beee chee ERR IEE Ret X CREE Eb re 22 setting the Dialing Properties s s RR ERR EREWRERDRRAE deeds ede
19. ls Note As part of entering the keycode information you specify the number of devices allowed This is the number of concurrent LAN CTE Desktops allowed Each computer that will install and use LAN CTE software will be counted as a LAN CTE Desktop Therefore you need one license per computer Business Communications Manager LAN CTE Configuration Guide 12 Configuring LAN CTE software on Business Communications Manager Configuring LAN CTE software on Business Communications Manager The steps you perform to configure the LAN CTE software on Business Communications Manager are different if you want to use TAPI applications If you want to use CTE applications only refer to Configuration for CTE applications only on page 12 for the steps required to configure LAN CTE If you want to use CTE and TAPI applications refer to Configuration for CTE and TAPI applications on page 12 for the steps required to configure LAN CTE Configuration for CTE applications only If you intend to use only Computer Telephony Engine CTE applications the Business Communications Manager system is pre configured for CTE You do not need to perform a server configuration However you must install the LAN CTE software on the client computer See Installing LAN CTE software on the client computer on page 16 Configuration for CTE and TAPI applications If you intend to install Telephony Application Programming Interface TAPI applications
20. mation dialog box 16 When the Setup Complete screen appears click Yes to restart your computer immediately No to restart later You must restart the computer for the installed service to become operational 17 Click Finish 18 Repeat steps 1 to 17 for each computer that will use LAN CTE and have TAPI applications installed Installing TAPI 2 1 for CTE and TAPI applications Note The TAPI 2 1 information in this guide is a supplement to the Microsoft TAPI Readme txt file provided with the Microsoft TAPI 2 1 Upgrade Be sure to read this file and install TAPI 2 1 according those instructions The procedure you use to install TAPI 2 1 depends on the operating system installed on the client computer Refer to one of the following procedure for instructions on installing TAPI 2 1 e Installing TAPI 2 1 on Windows NT 4 0 Workstations on page 19 e Installing TAPI 2 1 on Windows 95 on page 20 e Installing TAPI 2 1 on Windows 98 on page 20 e Installing TAPI 2 1 on Windows ME on page 21 e Installing TAPI 2 1 on Windows 2000 on page 21 e Installing TAPI 2 1 on Windows XP on page 21 Installing TAPI 2 1 on Windows NT 4 0 Workstations To install TAPI 2 1 on Windows NT 4 0 Workstation computers use Windows NT 4 0 Service Pack 4 or later Service Pack 4 automatically adds TAPI 2 1 to the Windows NT Workstation Install Service Pack 4 or later before you configure the TAPI client Caution You must install
21. nfiguration key 2 Select one of the LAN CTE Configuration headings Domain User Account IP Address Machine Name depending on your network configuration Selecting Network user IDs on page 14 The Client Privileges screen appears 3 On the Configuration menu click Add Entry to Privileges List The Client Privileges dialog box appears Figure2 Client Privileges dialog box BCM Dialog Box Client Privileges Lhe LALA IM co DNs Extensions SEENA IR eady Lg BRA Cancel Warning Applet Window 4 Enter the client s user account the computer s IP address or computer s machine name 5 Enter the extension of the client s telephone 6 Click the Save button The information appears on the Client Privileges screen 7 Repeat steps 2 to 6 for each computer that will control an extension number P0993299 05 Configuring LAN CTE software on Business Communications Manager 15 Figure3 LAN CTE Client Privileges screen d Business Communications Manager Unified Manager Microsoft Internet Explorer provided by Nortel Networks Edt Configuration Performance Fault Report Tools Logoff View Help M ERES j Client Privileges Comprehensive i r Client Privileges 9 GJ BCM 47 65 138 68 E DomanNliserAnonine DEEVESEFSUTES System A e 9 d BCM 47 65 13863 n 9 Services Telephony Services IP Telephony Call Detail Recording 9 LA
22. plication begins You may see the message shown in the figure Winsock v 2 message on page 17 This indicates you may not have the latest Winsock version 2 files See Chapter 4 Troubleshooting on page 25 for troubleshooting tips 10 When the Welcome dialog box appears click the Next button The message shown in the figure Install TSP dialog box on page 17 appears 11 If you are installing TAPI applications click Yes If you are not installing TAPI applications see the section Installing LAN CTE for CTE applications only on page 16 12 If you see the message shown below the TSP install was unsuccessful See Chapter 4 Troubleshooting on page 25 for troubleshooting tips Figure 6 TSP installation message Information i line amp dd Provider ERROR invalid parameter 13 The Enter Information dialog box appears The computer name or IP address may be filled in otherwise type in the information P0993299 05 Installing TAPI 2 1 for CTE and TAPI applications 19 Note If you are entering an IP address you must enter the Published IP Address of the Business Communications Manager If you do not know the Published IP Address of the Business Communications Manager contact your system administrator 14 Click Next The Question dialog box appears 15 If the computer name or IP address displayed is correct click Yes If it is not click No and the install will return you to the Enter Infor
23. r software components each providing a different function The four software components involved are e Telephony applications Telephony applications are installed on client computers LAN CTE users run telephony applications to control their telephones Through these applications LAN CTE users give commands such as answer telephone to the Business Communications Manager system The telephony application also display messages such as telephone ringing which are received from the Business Communications Manager system An example of a telephony application is Personal Call Manager e Windows operating system O S Windows is installed on the server and the client computers Windows passes commands from the telephony application to the Telephony Application Programming Interface TAPI and messages from TAPI to the telephony application e Microsoft Telephony Application Programming Interface TAPI TAPI is installed on the client computers TAPI converts industry standard commands received from Windows into a format that LAN CTE can understand It also converts messages from LAN CTE into an industry standard format and passes them to Windows e TAPI Service Provider TSP TSP is installed on the client computer if you are operating TAPI applications It acts as an interface between the LAN CTE communications software and TAPI LAN CTE LAN CTE is installed on the Business Communications Manager system and on the client computers as
24. s Setting the Dialing Properties Some telephony applications use the dialing properties to define how calls are dialed Refer to the documentation that came with the telephony application to determine if the dialing properties are required for the client computer Verifying that LAN CTE is installed correctly To verify that LAN CTE is correctly installed 1 Install Personal Call Manager on a computer that is a client of the Business Communications Manager system Refer to the Business Communications Manager Personal Call Manager User Guide for information on how to install this TAPI application Start Business Communications Manager Personal Call Manager Test LAN CTE by using Personal Call Manager to make and receive calls and establish one conference call If the calls are successful LAN CTE is properly installed and configured for TAPI If the call is not successful follow the troubleshooting procedures see Chapter 4 Troubleshooting on page 25 P0993299 05 23 Chapter 3 Viewing LAN CTE information After LAN CTE is installed and configured you can view information about LAN CTE and how it is operating You can view Information about LAN CTE e LAN CTE error messages Accessing the LAN CTE information From the LAN CTE Configuration screen in Unified Manager you can View the LAN CTE settings including description version number and status View the LAN CTE licensing information including
25. s Business Communications Manager 12 16 18 20 K Keycodes entering Business Communications Manager 11 L LAN CTE 9 configuration 12 enabling the software 13 error messages 23 24 installation 11 keycode entry 11 non operational 25 Settings and Licensing screen 23 test 22 verifying correct installation 22 viewing information 23 LAN CTE clients adding 13 removing 15 LAN CTE software installing on the client computer 16 N network administrators 7 network user IDs 13 O Operating system requirements 10 P Personal Call Manager 22 problem resolution 25 Property Sheet screen 14 S Status enabled 26 Business Communications Manager LAN CTE Configuration Guide 30 Index T TAPI 9 TAPI 2 1 7 22 installing for CTE and TAPI applications 19 telephone extension numbers and network user IDs 13 associating with aclient computer 14 telephony 9 text conventions 7 Troubleshooting 25 U Unified Manager LAN CTE configuration screen 23 starting 12 V verify LAN CTE 22 W Windows operating system 9 TAPI install for 95 20 P0993299 05
26. t LAN CTE is not operating Check that the service is still running 1 Open Unified Manager see Starting a Unified Manager session on page 12 2 Clickthe LAN CTE Configuration heading to display the Settings and Licensing screen The Description will be blank if the service is not running Click the Diagnostics key Click the Service Manager heading Scroll down the list until you see CTEngine The Status column indicates whether the LAN CTE service is running or stopped If it has stopped click on the Configuration menu at the top of the screen Click Modify Services The Property Sheet appears Business Communications Manager LAN CTE Configuration Guide 26 LAN CTE client does not install Figure 7 Services List Property Sheet Services List Service Name CrEnge Display Name sce CTE Startup Automatic Status Running Logn As LocalSystem Save Cancel Ready Warning Applet Window 8 Select Start from the Status list box 9 Click the Save button Check that LAN CTE is enabled and that you have a sufficient number of Desktop licenses 1 Open Unified Manager see Starting a Unified Manager session on page 12 2 Click the Services key and then click the LAN CTE Configuration menu to display the Settings and Licensing screen Check that the Status field reads Enabled If it does not select Enabled from the list box Click Licensing Information Check that the Active n
27. umber of Desktops does not exceed the maximum number allowed LAN CTE client does not install Windows 95 and 98 users may see the Enter Network Password dialog box shown in the figure Domain message on page 27 asking for a network password This message is displayed when the Business Communications Manager system is not in the same domain as the client computer See your network administrator or the Troubleshooting section of the Business Communications Manager Programming Operations Guide P0993299 05 LAN CTE client does not install 27 Figure 8 Domain message Enter Network Password Business Communications Manager LAN CTE Configuration Guide 28 LAN CTE client does not install P0993299 05 29 Index A acronyms 8 Business Communications Manager configuration 11 CTI 8 C client computer and TAPIapplications 13 extension number 13 installing LAN CTE software on 16 logon 13 client privileges 23 screen 15 Computer Telephony Integration CTI 7 introduction 9 Configuration TAPI applications 12 conventions text 7 CTE 7 applications 12 installing applications 22 CTI Computer Telephony Integration 7 CTI software components 9 D Desktop licenses maximum number 23 number active 23 devices 11 dialing properties 22 E error messages 24 installing CTE applications 22 LAN CTE client 16 Personal Call Manager 22 TAPI applications 22 IP addres
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