Avaya LAN CTE BCM Rls 6.0 User's Manual
Contents
1. 14 The Software License screen will appear Select the accept the terms of the license agreement radio button Then click Next Avaya LAN CTE Client InstallShield Wizard License Agreement Please read the following license agreement carefully Ayala THIS SOFTWARE LICENSE LICENSE IS AN AGREEMENT BETWEEN YOU THE END USER CUSTOMER AND Avava INC OR THE APPLICABLE Avaya AFFILIATE DAVAYA GOVERNING YOUR RIGHTS TO USE THE LICENSED SOFTWARE LICENSED SOFTWARE MEANS HERITAGE NORTEL NETWORKS SOFTWARE PRODUCTS WHETHER HAVING A NORTEL OF Avava LOGO SOFTWARE INCLUDED IN OR WITH HERITAGE NORTEL NETWORKS PRODUCTS WHETHER HAVING A NORTEL OF Ama LOGO AND SOFTWARE UPGRADES ACQUIRED BY YOU FROM AN AWAYA AUTHORIZED RESELLER RESELLER IF YOU DO NOT ACCEPT THESE TERMS AND CONDITIONS RETURN THE LICENSED SOFTWARE UNUSED AND IN THE ORIGINAL SHIPPING CONTAINER TO THE RESELLER FROM WHOM OL PURCHASED IT WITHIN THIRTY 30 DAYS OF PURCHASE TO OBTAIN A CREDIT FOR THE FULL PURCHASE PRICE Subject to the terms of this License Avaya grants to Customer a personal non exclusive licenze a to Use as defined below a copy of the Licensed Software in accordance with the Usage Level as defined below and b to use the associated documentation solely in support of authorized Use of the Licensed Software Use te limited to storing loading installing or executing copies of the Licensed Software by authorized employees agents or repr2. CTE EdsLaptop Details for Client EdsLaptop Authorized to Control the Following DNs Delete 12 NN40011 013 Issue 1 2 BCM RIs 6 0 LAN CTE 15 The Add Controlled DN window will appear In this example DN 222 has been entered Click the OK button A Add Controlled DN x LAN CTE Status and Clients Client Privileges virtual Terminals Add Delete 17 It is possible to associate more than one DN to the same PC laptop This useful if more than one person uses the same PC Add more DN s if this is the case NN40011 013 Issue 1 2 BCM Rls 6 0 13 LAN CTE Removing LAN CTE Clients lf there is a LAN CTE client that no longer uses LAN CTE you can delete that client To delete a LAN CTE client and it s associated extension number 1 Start an Element Manager session 2 From the LAN CTE configuration screen Click the LAN CTE Configuration you wish to remove and click the Delete button Task Navigation Panel Configuration Administration n Welcome H E System H Administrator Access H E Resources H E Telephony H E Data Services Be Applications Voice Messaging Cal MeetMe Contferencir 9 i Music LAN CTE Status and Clients Client Privileges virtual Terminals Details for Client EdsLaptop Authorized to Control the Following DNs a Delete 3 You will be asked to confirm that you wish to delete the selected row Click Yes SS t
3. Exit BCM TSP Launcher R O a 5 Check the TSP Control Panel again after 30 seconds If the status is still the same you should try to re install LAN CTE or determine if there are network problems between the PC and BCM NN40011 013 Issue 1 2 BCM RIs 6 0 23 LAN CTE Verifying that LAN CTE is Installed Correctly Using Personal Call Manager Use the following procedure to verify that LAN CTE has been configured correctly within Element Manager with the correct association between the PC and DN 1 24 Install Personal Call Manager on a PC that is a client of the Business Communications Manager server Refer to the Personal Call Manager Guide for information on how to install this TAPI application Start Personal Call Manager Make a test call using Business Communications Manager Personal Call Manager If the calls are successful LAN CTE is properly installed and configured for TAPI lf you receive the following error message whilst trying to use Personal Call Manager There are no telephony devices installed You will not be able to do any call control Choose a TAPI Line x Connect Using TAP Live o Configure Line Address NN40011 013 Issue 1 2 BCM RIs 6 0 LAN CTE 7 You should therefore e Ensure that LAN CTE is key coded on the BCM and installed on the PC e Check that the account you created in Element Manager is correct Domain User Account or
4. Checking LAN CTE is Functioning Correctly Checking the TSP Control Panel The BCM TSP Control Panel should be checked first of all to ensure that LAN CTE is communicating successfully to the BCM Note This does not check that the correct association between PC and extension has been made in Element Manager Use Personal Call Manager to do this 22 NN40011 013 Issue 1 2 BCM RIs 6 0 LAN CTE 1 Right click on the TSP launcher Space Shuttle icon on the task bar and select BCM TSP Control Panel BCM TSP Control Panel Reinitialize TAPI Interface About BCM TSP Launcher Exit BCM TSP Launcher 2 If the Status states In Service then LAN CTE is communicating correctly with the BCM Click OK to close the Control Panel BCM TSP Control Panel x ECM TSF Info VeErSlorn TSP 7 5 1 02 0 Eontigure Connection Into Switch Type Global BCM50 Diagnostics CTI Device CSC Help 3 If the Status states otherwise then either the wrong BCM IP Address has been entered during LAN CTE installation or there is a network problem preventing LAN CTE communicating with the BCM 4 Before attempting re installation of LAN CTE to correct the BCM IP Address try reinitialising the TAPI Interface Right click on the TSP launcher Space Shuttle icon on the task bar and select Reinitialise TAPI Interface BCM TSP Control Panel Diagnostics Reinitialize TAPI Interface About BCM TSF Launcher
5. P Address or Machine Name Task Navigation Panel LAN CTE Configuration Administration Status and Clients Client Privileges Virtual Terminals p Welcome H a Clients Bi Mineman nes Identifier Type Identifier H Resources mee H E Telephony IF Address 200 30 30 185 Machine Name edslaptop H Data Services AS Applications Voice Messaging Contact C 9 MeetMe Conferencing 9 Music AAS Advanced Paging Producti Delete e Check that you have logged onto the computer with the correct account details 8 You will have to reboot your PC if you change any of your account details on the BCM prior to attempting to use Personal Call Manager NN40011 013 Issue 1 2 BCM Rls 6 0 25 LAN CTE Troubleshooting LAN CTE For most errors and exceptions the Business Communications Manager displays an error message The error message describes the problem and recommends a solution LAN CTE is Not Operating Checking the LAN CTE Service 1 Login to Element Manager click on the Administration tab and open the General Folder Fie Edit View Webwork Session Tools Help qo Exit a Cut ly Copy GB Paste Web Page a Validate Device M Disconnect Task Navigation Panel Configuration Administration F EN lt o he Alarms Alarm Settings SNMP Trap Destinations Service Manager Hardware Inventory H E System Metrics H E Telephony Metrics Flin Utilities 2 Sel
6. RK 4 are you sure you want to delete the selected rows 4 The Client association will then be deleted 140 NN40011 013 Issue 1 2 BCM Ris 6 0 LAN CTE Installing LAN CTE Software on the Client PC 1 Open Internet Explorer In the address field type replacing the relevant part with your BCM IP address http lt bcm ip address gt Navigation Canceled Windows Internet Explorer Note You can also use the Web Page button in Element Manager to launch a web broswer session The BCM you wish to access must be selected in the Element Navigation Panel to do this Validate Device i Connect twork Elements Connection Information 10 L L2Z 4 10 1 1 656 200 30 30 30 73 User ID nnadmin BCM Chester Password IP Address 200 30 30 80 CBE SaE Sen Se deh Se ce Se oat Inventory Information 3 If you are presented with the Certificate Error window click on Continue to this website not recommended We recommend that you close this webpage and do not continue to this website Click here to close this webpage More information 4 Accept any further security messages that you may get presented with Security Information Xx This page contains both secure and nonsecure items Do you want to display the nonsecure items NN40011 013 Issue 1 2 BCM Rls 6 0 15 LAN CTE 5 You will now see the login screen enter your BCM User name and Password By default these ar
7. support A Improper use can affect system operation Startup H 5 System Metrics CDR Service Enabled Running El Telephony Metrics gf Enabled ee H E Utilities O enailied Running a gt Backup and Restore DHCPProviderAgent Enabled Running H 3 Logs DiaLogger Enabled Running AS Auto Administration Manager EchoServer Enabled Running H 5 Software Management HGMetricsReporter Enabled Running apssirver Enned tunning btraceserver Enabled Running core File_monitor Enabled Running crond Enabled Running cliserver Enabled Running Feps Enabled Running httpd Enabled Running Check That You Have Sufficient Number of Desktop Licenses 1 Open Element Manager 2 Click on the Configuration Tab and open the System folder and select keycodes Note the number of LAN CTE seats Task Navigation Panel Keycodes Configuration Administration po Welcome EH System System ID O01 765FASAAS Sequence 2 a Identification Key Type E Date Stamp 2009 07 23 a Date and Time Region Global SW Version ecmso pr jg encodes Manufacturing SW wersion 50 05 IF Subsystem Feature licenses ACTIVE he Telephony Regions H E Administrator Access H E Resources H E Telephony H 6 Data Services ro Applications VPIM AMIS Q 516 MCDN DPNSS LANCTE Seat ACTIVE VoIP GW Trunks ACTIVE IP Client seat 300 ACTIVE NCM BCM RS 1 ACTIVE NCM BCM50a e R5 1 ACTIVE Int Analog Trunks 4 Lo
8. 2 BCM RIs 6 0 LAN CTE Avaya Documentation Links e LAN CTE Configuration Guide NN40011 013 Issue 1 2 BCM RIs 6 0 29 LAN CTE 30 NN4001 1 013 Issue 1 2 BCM RIs 6 0
9. AVAYA BCM RIs 6 0 LAN CTE Task Based Guide LAN CTE Copyright 2010 Avaya Inc All Rights Reserved Notices While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing Avaya assumes no liability for any errors Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes Documentation disclaimer Avaya shall not be responsible for any modifications additions or deletions to the original published version of this documentation unless such modifications additions or deletions were performed by Avaya End User agree to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by End User Link disclaimer Avaya is not responsible for the contents or reliability of any linked Web sites referenced within this site or documentation s provided by Avaya Avaya is not responsible for the accuracy of any information statement or content provided on these sites and does not necessarily endorse the products services or information described or offered within them Avaya does not guarantee that these links will work all the time and has no control over the availabi
10. SER AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC OR THE APPLICABLE AVAYA AFFILIATE AVAYA Copyright Except where expressly stated otherwise no use should be made of the Documentation s and Product s provided by Avaya All content in this documentation s and the product s provided by Avaya including the selection arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating to the protection of databases You may not modify copy reproduce republish upload post transmit or distribute in any way any content in whole or in part including any code and software Unauthorized reproduction transmission dissemination storage and or use without the express written consent of Avaya can be a criminal as well as a civil offense under the applicable law Third Party Components Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements Third Party Components which may contain terms that expand or limit rights to use certain portions of the Product Third Party Terms Information regarding distributed Linux OS source code for those Products that have distributed the Linux OS source code and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply to
11. ad Keycode File NN40011 013 Issue 1 2 BCM RIs 6 0 27 LAN CTE 3 Now click on the Applications folder and select LAN CTE Task Navigation Panel z FE LAN CTE Configuration Administration Welcome Status and Clients Client Privileges Virtual Terminals nim ie Service Status Administrator Access H E Resources Number of active LAN CTE desktops 1 H Telephony H Data Services Allow LAN CTE desktop clients wv Ae Applications Registered Clients L Voice Messaging Contact C IP Address gt DNS Name License Start Time B MeetMe Conferencing 200 30 30 82 MoDNS 2009 08 24 08 24 gt Music E E Advanced Paging Producti 4 Check that the Active number of Desktops does not exceed the maximum number allowed Check that the BCM is Allowing LAN CTE Connections 1 Open Element Manager 2 Click on the Configuration Tab and open the Applications folder Select LAN CTE and check that the Allow LAN CTE desktop clients box Is ticked Task Navigation Panel z LAN CTE Configuration Administration n Welcome Status and Clients Client Privileges Virtual Terminals H System Service Status H Administrator Access H E Resources H E Telephony Fl Data Services EME Applications Number of active LAN CTE desktops 1 Allow LAN CTE desktop cients s Voice Messaging Car MeetMe Conferencir NoDNS 2010 07 01 11 20 o TEN i Music 28 NN40011 013 Issue 1
12. ce Sy Connect X Delete twork Elements Connection Information ly 10 1 12 ne 10 1 1 665 n 200 30 30 30 73 e 200 30 30 51 e BCM Chester IF Address 200 30 30 80 Inventory Information System Name BCM50b System Description BCM50b System Software Version 10 0 1 00 107 5 Enter the User Name of the BCM in the User Name field by default this is nnadmin Then enter the Password in the Password field by default the password is PlsChgMe Click the Connect button NN40011 013 Issue 1 2 BCM Rls 6 0 9 LAN CTE 6 A warning screen will appear read the warning and click OK WARNING This computer system and is PRIVATE and PROPRIETARY and may only be accessed by network Unauthorized use of authorized users this computer system or network is Strictly prohibited and may be subject to criminal prosecution employee discipline up to and including discharge or the termination of vendor service contracts The owner or its agents may monitor any activity or communication on the computer system or network The owner or its agents may retrieve any information stored within the computer system or network Users should have no expectation of privacy as to any communication on or information 4 Avaya Business Element Manager 200 30 30 80 File Edit View Wetwork Session Tools Help Pex ge Cut Les Copy E Paste WebPage f Validate Device Disconne
13. ct 4 Refresh Auto sefresh Pen Elements Configuration Administration 19 L L2 10 1 1 66 200 30 30 30 73 Welcome eH System Account Notifications H E Administrator Access 200 30 30 51 H Resources BCM Chester l H Telephony 200 30 30 77 i a y TEST BCMSO R6 a D 1 4 Applications User ID nnadmin Telset user ID 738662 Last successful login 2010 07 01 09 42 8 Click on the Applications folder and select LAN CTE Task Navigation Panel ef Welcome Status and Clients Client Privileges Virtual Terminals AS system Service Status H Administrator Access Fl Resources H E Telephony H Data Services BH Applications Registered Clients Voice _ C ess License Start Time Number of active LAN CTE desktops 1 Allow LAN CTE desktop clients IF m e i E E Advanced Paging Producti 10 NN40011 013 Issue 1 2 BCM RIs 6 0 LAN CTE 9 The LAN CTE screen will appear Click on the Client Privileges tab Task Navigation Panel z x LAN CTE Configuration Administration ef Welcome Status and Clients Client Privileges virtual Terminals H System Clients H E Administrator Access la Identifier HE Resources Telephony H Data Services H Applications K i Voice Messaging Contact C MeetMe Conferencing Add Delete H I Advanced Paging Producti IP Address Oe elie i eel ol cdi Modify D
14. dows 7 Professional Ultimate Enterprise 32 64 bit Windows Server 2003 Standard and Enterprise SP2 Windows Server 2008 Standard and Enterprise SP2 Windows Server 2008 R2 Enterprise 64 bit Windows Small Business Server R2 NN40011 013 Issue 1 2 BCM RIs 6 0 5 LAN CTE Flowchart This flowchart depicts the relevant steps required to install and configure the LAN CTE TAPI applications on a desk top PC Check Clients have TAPI 2 1 minimum installed Ensure LAN CTE Keycodes have been entered Refer to the System Startup Guide Associate DN s with PC s Refer to the Configuring LAN CTE in Element Manager section of this guide Install LAN CTE on each PC Refer to the Installing LAN CTE Software on the Client section of this guide Install or start any TAPI applications e g Personal Call Manager Refer to the Personal Call Manager Guide Test LAN CTE Refer to the Checking LAN CTE is Functioning Correctly section of this guide 6 NN40011 013 Issue 1 2 BCM RIs 6 0 LAN CTE Configuring LAN CTE in Element Manager In order to use TAPI applications such as Personal Call Manager that are installed on your computer you must associate the computer with a telephone connected to the Business Communications Manager system You do so by mapping the telephone s extension number to a network user ID You must assign an extension number to each client computer s network user ID Any of the following network user IDs can be mapp
15. e set to User ID nnadmin Password PisChgMe Click on OK Please Enter Credentials x User ID Password J Save Credentials V Auto Login 6 In the Welcome to BCM window ensure the Main tab has been selected and the BCM button clicked Welcome to BCM Goan Dravencea Mailbox Manager No update required m Callpilot Manager No update required User Applications No update required Activity Reporter Basic No update required Business Applications No update required Business Element Manager No update required currently a x Download Locations Run 7 Inthe Applications area select User Applications and click on Run Applications Mailbox Manager No update required m Callpilot Manager No update required uea eae E No update required Activity Reporter Basic No update required Business Applications No update required Business Element Manager No update required currently a Download Locations 8 Again accept any security messages that appear and if prompted enter any login details 16 NN40011 013 Issue 1 2 BCM RIs 6 0 LAN CTE 9 In the User Applications screen Click LAN CTE Client AVAYA Contact User Applications User Applications _ Home Mailbox Manager Desktop Assistant Pro a CallPilot Unified Messaging Personal Call Manager LAN CTE Client 2050 IP Softphone Mobile Voice Client 2050 Documenta
16. ect Service Manager Task Navigation Panel Service Manager Configuration Administration g a General Alarms I Alarm Settings AN The Service Manager should only be used when directed by support AN Improper use can affect system operation Service Name Startup ey 5 System Metrics jActR ptProviderAgent Enabled Running on 5 Telephony Metrics BCMCliPasswordFlush Enabled Running F 4 Utilities JECMSetTemplateProviderAgent Enabled Running ae 5 Backup and Restore BCMWebProviderAgent Enabled Running ae Logs BCM_Doorphone Enabled Running ae 5 Auto Administration Manager BCM_LicenseProviderAgent Enabled Running E Software Mana gement BCM_NATDialinProviderAgent Enabled Running BCM_SR GProviderAgent Enabled Running BackupRestoreProviderAgent Enabled Running Ecm mp Enabled Running Note That Service Manager should only be used when directed by your support channels 26 NN40011 013 Issue 1 2 BCM RIs 6 0 LAN CTE 3 Scroll down the list until you see cte and LANCTE Provider Agent The Status column indicates whether these services are running or stopped If they have stopped highlight the service and click on the Restart button Task Navigation Panel Configuration Administration E General B Alarms B Alarm Settings B SNMP Trap Destinations B Service Manager La Hardware Inventory Service Manager A The Service Manager should only be used when directed by
17. ed to telephone extension numbers in order to associate a computer with a telephone e IP address e Machine computer name e Domain User Account Any of the network user identifiers can be used but only one is needed For example if the IP address is configured for a DN that same computer does not have to use the other two identifiers Mapping Extension Numbers to User IDs Domain name User For assigning a telephone extension number to a account particular user IP address To allow multiple users to control and access an extension number through the same computer for example at Call Centers This option is best suited to systems with Static IP addresses Machine name To allow multiple users to control and access an extension number through the same computer for example at Call Centers This option is best suited to systems with a Dynamic IP address lf the network uses dynamic IP addresses the machine name should be entered as the network identifier You configure the LAN CTE software on the Business Communications Manager server from Element Manager NN40011 013 Issue 1 2 BCM RIs 6 0 7 LAN CTE 1 To access the Business Element Manager application from the Start Menu navigate to Start Programs Avaya Business Communications Manager Business Element Manager fin Business Communication Manager gt A Business Element Manager AVG 9 0 Uninstall F BCM Dial by Name 2 0 WebEx Recorder amp Player Ca
18. esentatives of Customer in accordance with the associated documentation for Customers Installshield Cancel NN40011 013 Issue 1 2 BCM RIs 6 0 19 LAN CTE 20 15 Ensure that the Computer Telephony Engine tick box and the TAPI Service Provider tick box are ticked and click Next Avaya LAN CTE Client InstallShield Wizard Select Features Select the features setup will install Select the features you want to install and deselect the features you do not want to install omputer Telephony Engine Description iw BAP Service Provider Yoice CTE Computer Telephony Engine is the telephony API toolkit that allows third party applications to monitor and control the telephone sete connected to the BCM system 3 61 MB of space required on the C drive 14599 32 MB of space available on the C drive 16 Enter the Published IP Address or the Machine Name of the Business Communications Manager Click Next Avaya LAN CTE Client InstallShield Wizard Enter Text Please enter information in the field below Enter the published IP address or machine name of the Business Communications Manager system to connect to EEEN m F InstallShield lt Back NN40011 013 Issue 1 2 BCM RIs 6 0 LAN CTE 17 You will be requested to review a selection summary screen Read the details to ensure they are correct and click Next If the details are not correct click Back Avaya LAN CTE Client InstallShield W
19. etails For Client 200 30 30 185 10 Click on the Add button The Add Client Window will appear 11 From the Dropdown menu select an Identifier Type depending on your network configuration e Domain User Account Individuals Account Name e Machine Name Name given to the PC Laptop e P Address PC Laptop IP Address A Add Client l Identifier type Domain User Account Identifier x Domain Wser Account Machine Name 12 In this example the machine name has been used Enter the correct Identifier Machine Name PC name in this case and click on OK A Add Ghent es NN40011 013 Issue 1 2 BCM RIs 6 0 11 LAN CTE 13 The identifier will be added to the Clients window Task Navigation Panel Configuration administration Status and Clients Client Privileges Virtual Terminals H E Administrator Access Fl Resources H E Telephony Fl Data Services Applications n Voice Messaging Eo 1 MeetMe Conferencir Details for Client EdsLaptop 14 Click on the identifier that you have just created The Details for Client screen will appear The DN to be associated with the PC can now be configured Click the Add button Task Navigation Panel Configuration Administration n Welcome H E System H E Administrator Access H E Resources H E Telephony H E Data Services EC Applications 2 Voice Messaging Co a MeetMe Conferencir o MEE Add Delete Modify
20. izard Information Please read the following text Please review the selection summary If wou wish to edit this information please use the Back button You have chosen to install both the Computer Telephony Engine and the TAPI Service Provid You have chosen to connect to 200 30 30 80 inet et ce i Cereal 18 The Ready to Install the Program screen will appear Click Install Avaya LAN CTE Client InstallShield Wizard Ready to Install the Program The wizard iz ready to begin ingtallation Click Install to begin the installation IF pou want to review or change any of your installation settings click Back Click Cancel to exit the wizard InstallShield l Cancel NN40011 013 Issue 1 2 BCM RIs 6 0 21 LAN CTE 19 The Install Wizard Complete window will appear Click Finish The PC should be rebooted after LAN CTE has been installed Avaya LAN CTE Client InstallShield Wizard a InstallShield Wizard Complete The InstallShield Wizard has successfully installed Avaya LAN CTE Client Click Finish to exit the r a cea i _Installsied TOD 20 Repeat this process for EVERY PC that will use LAN CTE Note The PC should always be rebooted after the LAN CTE installation has been completed Installing CTE and TAPI Applications You are now ready to install LAN CTE and TAPI applications such as Personal Call Manager Follow the install instructions for the application s
21. lity of the linked pages Warranty Avaya provides a limited warranty on this product Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this product while under warranty is available to Avaya customers and other parties through the Avaya Support Web site http www avaya com support Please note that if you acquired the product from an authorized reseller the warranty is provided to you by said reseller and not by Avaya Licenses THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE HTTP SUPPORT AVAY A COM LICENSEINFO ARE APPLICABLE TO ANYONE WHO DOWNLOADS USES AND OR INSTALLS AVAYA SOFTWARE PURCHASED FROM AVAYA INC ANY AVAYA AFFILIATE OR AN AUTHORIZED AVAYA RESELLER AS APPLICABLE UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA RESELLER UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED RESELLER AND AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE BY INSTALLING DOWNLOADING OR USING THE SOFTWARE OR AUTHORIZING OTHERS TO DO SO YOU ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING DOWNLOADING OR USING THE SOFTWARE HEREINAFTER REFERRED TO INTERCHANGEABLY AS YOU AND END U
22. mtasia Studio 2 Windows Live Camtasia Studio 6 AA Acrobat_com 2 Canon Printer Uninstaller BS Adobe Reader 9 Canon Utilities amp Audacity FR Citrix ClarifyCRM12 0 Computer Associates Dia FileZilla FTP Client Games HDView 5 0 HP HP CD Labeler II I HP RecordNow Programs Img8um Jaws Systems Favorites E e a 2 Microsoft ASP NET 2 0 AJAX Extensions Microsoft Office Se gt Microsoft Office Live Meeting 2007 Microsoft SQL Server 2005 f Windows XP Professional s SharePoint Start 2 interne O 3 Window F SMC 345 se ee A SS Oe en NT A Owe 2 Alternatively double click on the Business Element Manager desktop icon A Business Element Manager 8 NN40011 013 Issue 1 2 BCM RIs 6 0 LAN CTE 3 You will be presented with the Element Manager interface 4 Avaya Business Element Manager Network Elements File Edit View Network Session Tools Help a Cut it Copy E3 Paste WebPage Validate Device Connect K Delete Element Navigation Panel SE etwvork Elements e 101 12 My 10 1 1 656 e 200 30 30 30 73 iy 200 30 30 51 n BOM Chester e 200 30 30 77 bev TEST BCM50 Ro ly 200 30 30 80 4 Open the Network Elements folder and select the IP Address of the BCM Avaya Business Element Manager Network Elements 200 30 30 80 File Edit View Network Session Tools Help oP ext ye cut Ly Copy OB reste WebPage f Validate Devi
23. nks ccceeeeeeeeeeeeeeeeaeeeeeeeeeees 29 4 NN4001 1 013 Issue 1 2 BCM RIs 6 0 LAN CTE LAN CTE Overview LAN CTE Computer Telephony Engine provides an interface between your PC and the BCMs telephony system With LAN CTE you can operate CTE and TAPI Telephony Application Programming Interface applications from your PC though some development work may be required to integrate them Telephony applications such as Personal Call Manager are installed on client computers Through these applications LAN CTE users give commands such as answer telephone to the Business Communications Manager system Actions that Personal Call Manager can perform include making and answering calls putting calls on hold transfer calls and making conference calls Required Information Any of the following network user IDs can be mapped to telephone extension numbers in order to associate a computer with a telephone e Client PC s IP address e Machine computer name of the Client PC e Domain User Account of the Client PC lf you are using TAPI applications then TAPI 2 1 or higher is required This is standard with Windows XP Professional SP3 Vista Business Ultimate Enterprise SP2 32 64 Note TAPI Option is not supported on Windows Vista 64 bit Supported Operating Systems LAN CTE is supported on the following Operating Systems e Windows XP Professional SP3 Windows Vista Business Ultimate Enterprise SP2 32 64 bit Win
24. rmission of a duly authorised representative of ITEL NN40011 013 Issue 1 2 BCM Rls 6 0 3 LAN CTE Table of Contents EAN C TE coa 5 OVE VIEW aeree AAA 5 Reguired INMOnnalON ence eect i acces E OE 5 Supported Operating SYStOMS ccccccccsssseceecceeseeeececeeseeeceeeegeeeeesseaeeeeesssaaees 5 PIOW CIOL enaa a a 6 Configuring LAN CTE in Element Manager cccsesceeseeeeeseeeeees 7 Mapping Extension Numbers to User IDS cccccccceccseeeeeeeeeaeeeeeeeesaeeeeeeeeas 7 Removing LAN CTE GIES sscscessssvasesteconsvsenwssivesesieieimesseieseerecienee 14 Installing LAN CTE Software on the Client PC cc eeeceee eee 15 Installing CTE and TAPI Applications cccccssceeseeeeeeeeeeeeeeeeees 22 Checking LAN CTE is Functioning Correctly cccccsseeeeeeeeees 22 Checking the TSP Control Panel ccccccscccecceseeeeeeeceeseeeeeeeeeeeeeeeesseneeeeeeeas 22 Verifying that LAN CTE is Installed Correctly Using Personal Call Manager 24 Troubleshooting LAN CTE cccceseceeeseneseneeeneeeneees 26 LAN CTE is Not Operatiing c cccccccsecccceeceeseeeesseeeesseeeesseeesaees 26 Checking the LAN CTE ServiCe cccccccssesececceeeseeeeeeceeeeeeeeeeeeeeeeeseaegeeeeeseas 26 Check That You Have Sufficient Number of Desktop Licenses 0 27 Check that the BCM is Allowing LAN CTE Connections cccccseeeeeeeeees 28 Avaya Documentation Li
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26. tion 10 Click the Download LAN CTE Client link User LAN CTE Client Applications J Foro e cki g fo r User Applications k i i a Mailbox Manager Desktop Assistant Pro Download LAN CTE Client CallPilot Unified Messaging amp See Important Notes Below Personal Call Manager a LAN CTE Client is one ofthe basic software components ofthe 2050 IP Softphone BCM Computer Telephony Integration CTI products 2050 Mobile Voice Client LAN CTE Client provides an interface between your computer your telephone and BCM With LAN CTE Client you can operate CTE Computer Telephony Engine and TAP applications from your PC An example of a TAPI application is Personal Call Manager Documentation A keycode is required on the BOCM in order to be able to use this application Click here to connectto the Avaya Keycode Retrieval System LAN CTE Client may be run on the following operating systems Windows XF Professional SP3 Windows Vista Business Ultimate Enterprise SP2 32 64 bit NN40011 013 Issue 1 2 BCM RIs 6 0 17 LAN CTE 11 Select the Run button File Download Security Warning 18 NN40011 013 Issue 1 2 BCM Rls 6 0 LAN CTE 13 The Install Shield screen will appear Click Next Avaya LAN CTE Client InstallShield Wizard Avaya LAN CTE Chent v CTE 7 5 1 02 4 The lnstallShield Wizard will install Avaya LAN CTE Client on your computer To continue click Next Cancel
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