Avaya ipView Software Wallboard User's Manual
Contents
1. 22 tits carrer EI OL id I dec Ned 22 EET 23 Always On Top Options 23 Last Position Options eene 24 Graphing laD e et ces 24 Trend Graph 25 Summary i 26 mese 27 Data Echoing Options 28 iv Table of Contents NN40010 500 List of Figures Figure 1 Figure 2 Figure 3 Figure 4 Figure 5 Figure 6 Figure 7 Figure 8 Figure 9 Figure 10 Figure 11 Figure 12 Figure 13 Figure 14 Figure 15 Figure 16 Figure 17 Figure 18 Ip NAC W RI tah e un rei its 11 ipNiew First Time Start p 3n gen aet ec ap tiae ta ee eo Pietre eb eet hebes 11 Typical ip View Display tico net tee nest do ehe uenia eae ree va e oe den 12 Short View with Tool Tip nit eee repa eee a rhe ete aio alal 12 Short View with a Parameter Value in Alarm u iii 13 Right Click Menu Set Long 2 nette enne REE aeiia E R Ea euT EEr tne nee nee nennen 13 IPAE 14 Long View with a Parameter Value in 14 Short View with a Message View Window i 15 Parameter View Window in Long View ie 16 History View with i2. 7 ipView SoftBoard Languages 7 8 Operating system compatibility 2 4 00000 8 Installing ipView SoftBoard sees 9 Installation of the joView Software 9 Installing Nortel joView Software Wallboard 9 Using ipView SofIBOSEU ariana iraniana nina 11 Starting the jpView 11 ONOM VIEW 12 Gite eter de RR P de iei 13 ERREUR EMEN SEXES ERES SENE 14 Parameter VIOW 15 ElIStOEy c niit icit Gier cte ERE it T T AR es irn dens 16 SUMMAary saio area 17 Ferca EE 18 Replay SUMMAFy eari aana i a aaie ai enoii 19 RL ea 19 About ipView SoftBoard 19 Close ipView SoftBoard iii 20 Shutting Down ipView SoftBoard 20 Configuring ipView SoftBoard nnmnnn 22 Introquetioni EP 22 Accessing the Configuration Property
3. To access the Configuration Property Pages right click in the ipView SoftBoard window The menu shown in Figure 19 Right Click Menu Configuration appears Figure 19 Right Click Menu Configuration Select Configuration to view the ipView SoftBoard Configuration Property Pages The three tabs in the ipView SoftBoard Configuration Property Pages are as follows View Graphing Echoing View Tab The View tab displays the options that relate to the appearance and position of ipView SoftBoard on the PC desktop See Figure 20 Configuration View Tab NN40010 500 Configuring jpView 23 Configuration View Graphing Echoing View Options Short View abbreviations Long View descriptions Always On Top Options Always On C Never On On Top For Alerting Last Position Options Open at last location Open at default location Apply Cancel Figure 20 Configuration View Tab View Options You can view ipView SoftBoard in Short View or Long View In Short View two letter abbreviations represent the parameters In Long View more complete text descriptions represent the parameters Most users start by using Long View until they become familiar with the parameters Then they change to Short View which occupies less screen area To have ipView SoftBoard start up in the Short View click Short View To have ipView SoftBoard st
4. ipView Software Wallboard Setup and Operation Guide BCM Business Communications Manager Document Number NN40010 500 Document Status Beta Document Version 02 Date June 2006 Copyright Nortel Networks Limited 2006 rights reserved The information in this document is subject to change without notice The statements configurations technical data and recommendations in this document are believed to be accurate and reliable but are presented without express or implied warranty Users must take full responsibility for their applications of any products specified in this document The information in this document is proprietary to Nortel Networks Trademarks Nortel Nortel Logo the Globemark and This is the way This is Nortel Design mark are trademarks of Nortel Networks Microsoft MS MS DOS Windows and Windows NT are registered trademarks of Microsoft Corporation other trademarks and registered trademarks are the property of their respective owners ili Table of Contents List of FIQUIEeSs uciiririiiiiiiiiiiiiiiiii iv How to Use this GUIde coc iva ana 5 INTTOGUGHONS RM 5 How this guide is organized nennen 5 s En xu x vU RE 7 INIFOGUCHO eri olearia 7 NM
5. You can configure ipView SoftBoard to start up at either its default location top right on the desktop or at the screen position that was in use when ipView SoftBoard was previously closed down To have ipView SoftBoard start up at its last screen location click Open at last location To have ip View SoftBoard start up in the default location click Open at default location Graphing Tab The Graphing tab displays the options that relate to ip View SoftBoard graphs and sounds Figure 21 Configuration Graphing Tab shows the Graphing tab NN40010 500 Configuring jpView 25 Configuration View Graphing Echoing gt Trend Graph Colours Minimum Colour Change Maximum Colour Change Summary Options Display Range i2 Hour Re play duration 15 sec Sound Options IK Default Bleep Sound File Alarm File CAWINNT Media chord wav Browse Summary File c VWINNT Media notify way Browse Cancel Apply Help Figure 21 Configuration Graphing Tab Trend Graph Colours You can define the colours used in Minimum and Maximum portions of the History View trend graph The tab shows the current colours To specify the colour for the Minimum portion of the trend graph click the Change button beside the Minimum Colour option A Color Palette window opens up see Figure 22 Color Palette Window You can select a colour of your choice and click the OK
6. Canadian French Danish Dutch French German Italian Norwegian Spanish or Swedish For more information refer to ip View SoftBoard Languages Installing Nortel ipView Software Wallboard To install the ipView SoftBoard on an agent desktop perform the following steps 1 2 Exit any Windows programs that are running Start your internet browser such as Internet Explorer or Netscape and use it to connect to the Business Communications Manager In the browser Address bar enter the IP address of the Business Communications Manager in the following format http 10 10 10 1 Substitute the IP address of your Business Communications Manager for the 10 10 10 1 shown in the format example Enter the username nnadmin and password in the BCM Login window Consult your Network Administrator for the password as this would have been changed from the default password of PlsChgMe on first installation of Nortel Element Manager The Welcome to BCM page appears Click Administrator Applications The Administrator Applications page appears In the Contact Center Applications list click ipView Softboard The Wallboard IP View Client page appears Click the web link Download Wallboard IP View Client to download ipView SoftBoard The File Download dialog box appears In the File Download dialog box you can select Run to run the application download or Save to save the ipView Software Wallboard executable file to your PC If you se
7. Short View with a Parameter Value in Alarm Long View In Long View you see full parameter descriptions instead of the two letter abbreviations in Short View When you first start to use ipView SoftBoard you may want to use the Long View until you become familiar with the parameters sent from the Nortel Reporting for Contact Center To select Long View right click in the ipView SoftBoard window The menu shown in Figure 6 Right Click Menu Set Long View appears 4 Configuration Figure 6 Right Click Menu Set Long View Select Set Long View to adjust the ipView SoftBoard to Long View Figure 7 Long View shows the Long View full parameter descriptions ipView Software Wallboard Setup and Operation Guide 14 Using ipView Figure 7 Long View Parameter values in alarm are displayed the same in Long View and Short View See Figure 8 Long View with a Parameter Value in Alarm ipview 5 Figure 8 Long View with a Parameter Value in Alarm Message View If Nortel Reporting for Contact Center sends a message to the ipView SoftBoard the message appears in the Message View window See Figure 9 Short View with a Message View Window Message View windows appear whether ipView SoftBoard is in Short View or Long View NN40010 500 Using ipView 15 Figure 9 Short View with a Message View Window The Nortel Reporting for Contact Center sends messages when parameter goes into the alarm state and
8. has a message associated with it A message is scheduled to be sent System Manager or Skillset Supervisor manually sends a message The Message View window closes automatically when the message has been displayed for a couple of seconds up to about 20 seconds depending on the length of the message If a threshold had been set for a particular parameter the Message View window will display the message for as long as the threshold condition is valid Parameter View The Parameter View window displays the current value of a selected parameter The Parameter View displays the selected parameter value in a large font so that an agent can easily monitor the current parameter value To activate the Parameter View window click one of the ipView SoftBoard parameter values not the abbreviation or description Figure 10 Parameter View Window in Long View shows the Parameter View window with ipView SoftBoard in Long View You can activate the Parameter View window in either Long View or Short View ipView Software Wallboard Setup and Operation Guide 16 Using ipView Figure 10 Parameter View Window in Long View To close the Parameter View window click the selected parameter value You can change the displayed parameter without closing the Parameter View window To display a different parameter in the Parameter View window click the new parameter value Note that when you open the Parameter View window the window
9. the Default Bleep option When the Sound File option is selected use the Browse buttons to browse your hard disk to select a sound file WAV to use as the Alarm or Summary audible alert Echoing Tab The ipView SoftBoard running on one computer can be configured to send any information it receives to other copies of ipView SoftBoard running on other computers or to ip View SoftBoard physical hardware wallboards This sending of information is called echoing You can send information or echo to any number of copies of ipView SoftBoard or ipView physical wallboards The Echoing tab displays the options that control the echoing of received data to other wallboards Figure 23 Configuration Echoing Tab shows the Echoing tab ipView Software Wallboard Setup and Operation Guide 28 Configuring ipView Configuration System2 VIEW Graphing Echoing Data Echoing Options IP Address Network Name List Send to other wallboards Port Number 3502 IP Address Figure 23 Configuration Echoing Tab Data Echoing Options To configure ipView SoftBoard to echo to other wallboards select Send to other wallboards When this option is selected the Data Echoing IP Address List and its Add and Remove buttons become active Port Number The Port number is the number of the port that ipView SoftBoard uses to listen for incoming data and to echo to other wallboards Normally you do not need to change this val
10. allation is complete the Setup Complete window appears NN40010 500 Using ipView 11 Using ipView SoftBoard 4 Configure Nortel Reporting for Contact Center to operate with ipView SoftBoard the same way that you configure Nortel Reporting for Contact Center to operate with a hardware wallboard For information about setting up a hardware wallboard refer to the Nortel Reporting for Contact Center Setup and Operation Guide Starting the ipView SoftBoard Follow the steps in this section to start the ipView SoftBoard 1 Double click the ipView icon on the PC desktop See Figure 1 ipView Icon Figure 1 ipView Icon The ipView window appears The first time you start ipView it opens in the default Short View See Figure 2 ipView First Time Startup The first time startup view does not show parameters or statistics until ipView SoftBoard receives data from Nortel Reporting for Contact Center or another ipView SoftBoard that is echoing to yours Figure 2 ipView First Time Startup Note that each time you start ipView SoftBoard the parameter values are blank until ipView SoftBoard receives data from Nortel Reporting for Contact Center e or another ipView SoftBoard that is echoing to yours For information about echoing see Echoing Tab If the IP address of your copy of ipView SoftBoard is configured in the Wallboards Tab of the Nortel Reporting for Contact Center Configuration and the Nortel Reporting fo
11. art up in the Long View click Long View Always On Top Options When several programs are running on your desktop the program windows overlap Only a portion of some windows are visible because other windows are in front or on top of them Some smaller programs may be completely obscured by other larger windows ipView Software Wallboard Setup and Operation Guide 24 Configuring ipView You can specify the position of ip View SoftBoard with respect to the windows of other programs The options are Always On Top Never On Top and On Top For Alerting Always On Top When you select Always on Top the ip View SoftBoard window is always visible It stays in front of all other application windows even when another application is the currently active window You can see the ipView SoftBoard window even if you are using a full screen application Never On Top When you select Never On Top the ipView SoftBoard window is visible only when other applications or windows are opened on top or in front of it On Top For Alerting The On Top For Alerting option is similar to the Never On Top option However if ip View SoftBoard receives either a text message or a summary or if a parameter goes into the Alarm state the ip View SoftBoard window appears in the front so that you can see it Using another application causes that application window to again appear in front of the ip View SoftBoard window Last Position Options
12. button For the change to take place click OK on the Graphing tab ipView Software Wallboard Setup and Operation Guide 26 Configuring ipView Basic colors EI EI NIIS m HSENNESEN Eset See eee Custom colors IB S B8 S RS MN m mim mim m mm Define Custom Colors gt gt Figure 22 Color Palette Window To specify the colour used for the Maximum portion of the trend graph click the Change button beside the Maximum Colour option A Color Palette window opens up see Figure 22 Color Palette Window You can select a colour of your choice and click the OK button For the change to take place click OK on the Graphing tab Summary Options Summary options allow you to specify the summary Display Range and Re play Duration Display Range Summaries can be configured to show the previous 12 hours or the previous 24 hours Select either 12 Hour or 24 Hour from the Display Range list Re play Duration You can re play the most recent summary by right clicking the ipView icon in the tooltray and selecting the Re play Summary option For more information refer to Re play Summary When you select Re play All the Incoming Outgoing Abandoned and Grade of Service summaries display in turn You can specify the amount of time that each of these summaries displays by selecting 10 sec 15 sec 20 sec 25 sec or 30 sec from the Re play Duration list Sound Options When a parameter enters an alarm state or a Summary is receiv
13. ed ipView SoftBoard can provide an audible alert NN40010 500 Configuring jpView 27 Nortel Reporting for Contact Center application You cannot receive audible alerts Note that the audible alert depends the System Manager configuration of the unless this option is configured by the System Manager If audible alerts are configured you can specify whether the alert is a simple default bleep or a sound file Different or the same sound files be played for Alarm alerts and Summary alerts You can also turn off audible alerts by selecting the crossed speaker icon To specify whether to play the default bleep or a sound file click either Default Bleep or Sound File Note that the way your PC reacts to the default bleep depends on the way your Sounds are mapped within your PC For example Microsoft Themes may re map your sounds so that the default bleep is inaudible If you cannot hear the default bleep use the Sounds option in Control Panel to map the default system sound to a file that is audible on your PC The sound of the default bleep also depends on whether your PC is configured with an internal speaker or a ceramic buzzer On some PCs the default bleep is a click In these circumstances playing a sound file is preferable If you select the Sound File option the Alarm File and Summary File Browse buttons become active The buttons become inactive if you select
14. ends the daily and hourly totals for the following four parameters Incoming Calls Outgoing Calls Abandoned Calls Grade of Service When ipView SoftBoard receives a summary it stores the hourly values When ip View SoftBoard receives subsequent summaries it can display a series of four graphs that show the trend of daily values for each of the four parameters Figure 12 Display of Summary Graphs with ipView in Short View shows a series of the various displayed graphs Only one graph is displayed at a time After a couple of seconds the displayed graph is replaced by the next one The Summary View window appears whenever a summary is received from the Nortel Reporting for Contact Center application whether ip View SoftBoard is in Long View or Short View ipView Software Wallboard Setup and Operation Guide 18 Using ipView DSummary Hourly Profile Figure 12 Display of Summary Graphs with ip View in Short View After the final graph is displayed the Summary View window closes automatically Note that the parameter values are removed for the duration of the display of the Summary Graphs The values are re displayed when the summary completes Tooltray Icon When ipView SoftBoard is running an ipView icon appears in the tooltray at the bottom right corner of the PC desktop See Figure 13 Typical Tooltray Showing the ipView Icon Watt ep Ege i753 Figure 13 Typical Tooltray Showing
15. h certain events and histograms can be displayed to graphically show the changes in a particular Contact Center parameter over a rolling period of 15 minutes The ip View SoftBoard is completely compatible with the ip View hardware wallboard and mixture of ip View hardware wallboards and ipView SoftBoards can be configured within the Nortel Reporting for Contact Center application Additionally ip View SoftBoards can relay their input to any number of other IP enabled wallboards either ip View hardware wallboards or ip View SoftBoards Online context sensitive Help is available within ip View by pressing the F1 key o ipView SoftBoard Languages You can operate the ipView SoftBoard in English Brazilian Portuguese Canadian French Danish Dutch French German Italian Norwegian Spanish or Swedish You do not need to operate the ipView SoftBoard and the Nortel Reporting for Contact Center application in the same language This flexibility allows you to install different language versions of the ipView SoftBoard among your Contact Center agents For example you can have your Nortel Reporting for Contact Center application operating in French and have a mixture of English speaking and French speaking agents You can install a mixture of ipView SoftBoards in English and French among your Contact Center agents as appropriate ipView Software Wallboard Setup and Operation Guide 8 System Overview In th
16. ile Stamp 11 30 20 Mar 9 2001 m Network Information Local IP Address 10 1 1 103 Copyright 2001 ITEL Inc Figure 16 ipView About Box The ipView SoftBoard About box provides a quick way to view your IP Address Close ipView SoftBoard Select Close ip View to shut down ipView SoftBoard You can also shut down ipView SoftBoard by clicking the Close button in the top right corner of the ipView SoftBoard window Shutting Down ipView SoftBoard To shut down ipView SoftBoard click the Close button in the top right corner of the ipView SoftBoard window as shown in Figure 17 ipView Close Button Figure 17 ipView Close Button After you click the Close button a Confirm Close dialog box appears See Figure 18 Confirm Close Dialog Box NN40010 500 Using ipView 21 ip iew d o Bn x Q to close down ipview OK Cancel Figure 18 Confirm Close Dialog Box Click to close ipView SoftBoard or click Cancel to leave ipView SoftBoard running ipView Software Wallboard Setup and Operation Guide 22 Configuring ipView Configuring ipView SoftBoard 5 Introduction Many ipView SoftBoard properties can be changed or customized and ipView SoftBoard saves the settings and uses them the next time it starts You change or customize settings and options in the ipView SoftBoard Configuration Property Pages Accessing the Configuration Property Pages
17. is blank t until the selected parameter value is updated History View The History View window displays an historical trend graph of a selected ipView SoftBoard parameter so that an agent can see the current trend for the parameter To activate the History View window click one of the ipView SoftBoard parameter abbreviations or descriptions In the History View window a column represents the minimum and maximum values of the selected parameter for each minute for up to 15 minutes As a minute passes a new column appears at the right end of the graph Each new column represents the minute that most recently ended Previous columns move to the left to accommodate new columns Figure 11 History View with ipView in Short View shows the History View window with ipView SoftBoard in Short View You can activate the History View window in either Long View or Short View NN40010 500 Using ipView 17 Abandoned calls in the current Day O Recent History Minutes Figure 11 History View with ipView in Short View To close the History View window click the selected parameter abbreviation or description You can change the displayed parameter history without closing the History View window To display a different parameter trend in the History View window click the new parameter abbreviation or description Summary View When the Nortel Reporting for Contact Center application sends a summary to the wallboards it s
18. is example the Nortel Reporting for Contact Center application transmits the wallboard statistics in French The ipView SoftBoards operating in English locally translate the received parameter abbreviations and long descriptions into English before displaying the abbreviations and descriptions to the agent PC requirements The PC requirements for ipView SoftBoard are as follows Component Specification Platform IBM Compatible PC Microprocessor Pentium 1 or equivalent minimum Microprocessor speed 200 MHz minimum RAM 16 Mb minimum Free hard disk space 2 Mb minimum Network Interface Network Interface Card Network Protocol TCP IP protocol Display Type SVGA display Display Graphics Card SVGA graphics card Operating system compatibility ipView SoftBoard has been verified for correct operation on the following operating systems Operating System Version Windows 95 4 00 950 B Windows 98 4 10 2222 A Windows Millennium Edition 4 9 3000 Windows NT 4 00 1381 Windows 2000 5 00 2195 Windows XP Professional Version 2002 NN40010 500 Installing ipView SoftBoard 3 Installation of the ipView Software Wallboard You can install the ip View SoftBoard on any PC desktop that is connected by the network to the Nortel Reporting for Contact Center Web Host PC with the TCP IP protocol The ipView SoftBoard can operate in English Brazilian Portuguese
19. lected Run several progress bars appear as the installation routine prepares to install ipView Software Wallboard Setup and Operation Guide 10 Installing joView If you selected Save double click on the ipViewSoftwareWallboard file at the saved location to begin the installation The Nortel ipView SoftBoard language selection dialog box appears 6 Select the language you wish to install and then click OK The ipView SoftBoard startup page appears If you selected English as the language to install a Language Dialect Selection dialog box appears Select the English dialect to use for the installation and click Next The Welcome page appears 7 In the Choose Destination Location dialog box click Next to accept the default location To change the folder location click Browse choose another folder location and then click Next 8 Select the language in which your copy of Nortel Reporting for Contact Center is running Note that the language in which your copy of the Nortel Reporting for Contact Center is operating is not the language in which you wish to operate ipView SoftBoard You selected the language in which you wish e to operate ipView SoftBoard in step 8 In step 10 you specify the language in which the Nortel Reporting for Contact Center Web Host PC sends data to your ipView SoftBoard ipView SoftBoard can then translate the data if required into the language you selected in step 8 9 When the inst
20. me in the box above the Add and Remove buttons and then click Add To remove an entry from the list select the entry in the list and then click Remove ipView Software Wallboard Setup and Operation Guide 30 Configuring ipView Note that if you want to turn echoing off you do not need to remove all the entries from the list To turn echoing off clear the Send to other wallboards checkbox Note that ipView SoftBoard is set up so that the IP Addresses in the Data Echoing IP Address List remain constant If the addresses are altered the Data Echoing IP Address List should be adjusted to match This adjustment requires manual intervention on a physical Wallboard However if the Wallboard that is being echoed to is an ipView SoftBoard running on a PC that uses DHCP to obtain its IP Address then the IP Address of the PC could be subject to change DHCP enabled PCs usually receive the same IP Address each time they restart However if the PC has been turned off for a period in excess of the IP Address lease time for your network and the IP Address has been allocated to another PC the PC receives a new IP Address Nortel recommends that you use the network machine name instead of the IP Address of PCs that are using DHCP to obtain their IP Addresses If the IP Address of a physical Wallboard or an ipView SoftBoard changes the Data Echoing IP Address List must be updated to reflect the new IP Address of the Wallboa
21. o Use this Guide Provides an overview of this guide System Overview Describes the overall functionality of ipView Software Wallboard and describes the minimum PC and operating system requirements of ipView Software Wallboard The chapter also describes the operating system compatibility of ipView Software Wallboard Installing ipView Software Describes installation prerequisites and how to install Wallboard the ipView Software Wallboard software Using ipView Software Describes starting to use Nortel ipView Software Wallboard Wallboard including starting and closing the ip View Software Wallboard This chapter also explains the different views within ip View Software Wallboard Configuring ipView Software Describes how to configure ip View Software Wallboard Wallboard with your preferred operational settings Index Provides a cross reference of topics in this document ipView Software Wallboard Setup and Operation Guide 6 How to Use this Guide NN40010 500 System Overview 2 Introduction ipView Software Wallboard is a Windows software application that provides a software based IP enabled wallboard on the PC desktop of Contact Center agents ip View Software Wallboard is also referred to as the ip View SoftBoard Overview Contact Center Statistics and Messages from the Nortel Reporting for Contact Center application are displayed Real Time on the ip View SoftBoard Audible Alerts can be associated wit
22. pView in Short View ii 17 Display of Summary Graphs with ipView in Short View eese ener 18 Typical Tooltray Showing the ipView Icon ii 18 dunes 19 Re play Summary Subimeni a dece eene tenerte e he e 19 ip View About BOX uu EUR E t REPE re ee 20 IpView Close Button 2 2 eee Lala iaia ui 20 Confirm Close Dialog ci ne Gi EGR Lal ie ee een ates 21 Figure 19 Right Click Menu Configuration sees nne nenne enntnre nennen nete teen nne nennen 22 20 Le EE CE alii 23 Figure 21 Contigur tion Graphing Tab e ree Febre OH PU ET riali aaa 25 Figure 22 Color P lette GRE REB HET UE PRESE LALA 26 Figure 23 Configuration Echoing Tab ng ec alia 28 Figure 24 Configuration Echoing Tab with Data Echoing IP Address 8 29 How to Use this Guide 1 Introduction This guide is designed to assist a System Manager in the installation set up and operation of Nortel ipView Software Wallboards This chapter provides an overview of the document How this guide is organized The ipView Software Wallboard Setup and Operation Guide is organized according to the following chapters How t
23. r Contact Center application is operational ipView SoftBoard starts to display information ipView Software Wallboard Setup and Operation Guide 12 Using ipView The information that ipView SoftBoard receives depends on the configuration by the System Manager of the Nortel Reporting for Contact Center application Figure 3 Typical ipView Display shows a typical ipView SoftBoard display Short View When you first start to use ipView SoftBoard the parameters are displayed as two letter abbreviations known as Short View See Figure 3 Typical ipView Display si Figure 3 Typical ipView Display To view a tool tip that expands the parameter abbreviations point to an abbreviation See Figure 4 Short View with a Tool Tip ipview x Abandoned calls in the current Day Figure 4 Short View with a Tool Tip If the System Manager of the Nortel Reporting for Contact Center sets a threshold for any parameters displayed on your copy of ipView SoftBoard and one of those parameters exceeds the threshold the parameter value appears in blinking red In the view shown in Figure 5 Short View with a Parameter Value in Alarm a call in the queue has exceeded the time threshold set by the System Manager The parameter is said to be in the alarm state NN40010 500 Using ipView 13 If configured by the System Manager audible alerts might be associated with the alarm Refer to Sound Options DITE x Figure 5
24. rd device NN40010 500 Index 31 Index sound files 27 A About ipView 19 20 Alarm Sound File 27 Alarm State 12 15 24 26 Always On Top 23 24 Audible Alert 7 26 27 Audible Alerts turning off 27 C Configuration Property Pages 19 22 Configuring ipView 19 22 24 Configuring Nortel Reporting for Contact Center 11 27 Confirm Close Dialog 20 D Data Echoing 27 28 29 Default Bleep 27 DHCP 30 Display Range 26 E Echoing Tab 22 27 28 G Graphing Tab 22 24 Graphs 17 19 24 H History View 16 17 25 How this guide is organized 5 How to use this guide iv 5 I Installing ipView 5 7 9 Introduction 5 IP Address 11 20 28 29 L Languages 7 9 10 Long View 13 14 15 16 17 23 M Maximum Colour 26 Message View 14 15 Minimum Colour 25 N Never On Top 24 Nortel Reporting for Contact Center 7 9 11 12 13 15 17 27 Nortel Reporting for Contact Center Set Up and Operation Guide 11 O On Top For Alerting 24 On Line Help 7 Open at default location 24 Open at last location 24 Operating System Compatibility 8 Parameter Abbreviations 8 12 13 16 23 Parameter Descriptions 8 13 16 23 Parameter View 15 16 PC Requirements 8 R Re play Duration 26 Re play Summary 19 26 Right Click Menu 13 22 5 Short View 11 14 15 16 17 23 Shutting Down ipView 20 Starting ipView 11 Summa
25. ry Sound File 27 Summary View 17 18 System Overview 7 ipView Software Wallboard Setup and Operation Guide 32 Tooltray Icon 18 Tooltray M 18 TCP IP protocol 8 9 ooltray Menu Tip 12 Tooltray 18 26 View Tab 22 NN40010 500
26. the ip View Icon Right click the ipView tooltray icon to display the menu shown in Figure 14 Tooltray Menu NN40010 500 Using ipView 19 Re play Summary Configuration About ipView _ Close ipview Figure 14 Tooltray Menu Re play Summary Select Re play Summary to display the Re play Summary submenu shown in Figure 15 Re play Summary Submenu All Re play Summary gt Incoming Configuration Outgoing About ipView Abandon Grade of Service Figure 15 Re play Summary Submenu The Re play Summary submenu options allow you to re play the most recently received summary You can select All to re play all the graphs or select to re play a single Incoming Outgoing Abandoned or Grade of Service graph You can also specify the amount of time that the summaries are displayed See Re play Duration Configuration Select Configuration to access the ipView SoftBoard Configuration Property Pages For more information about Configuration Property Pages refer to Configuring ipView About ipView SoftBoard Select About ip View to display the About ipView dialog box See Figure 16 ipView About Box The details of your version of ipView SoftBoard may differ slightly than those shown in the figure ipView Software Wallboard Setup and Operation Guide 20 Using ipView IpView TCP IP enabled software wallboard m Version Details ipView Version 1 0 0 Build 02 Comp
27. ue You may need to change the value however to address wallboards on the other side of a firewall and your network administrator specifies a range of Port numbers that must be used to communicate through the firewall If your network administrator advises you to change your Port number to a new value overtype the old value and click Apply NN40010 500 Configuring jpView 29 You must close down and restart ip View SoftBoard before the new setting takes effect IP Address Use the IP Address list to choose a network interface card IP Address on which you wish ipView SoftBoard to listen If you have only a single network interface card in your PC then select the single IP Address in the list Data Echoing IP Address List The Data Echoing IP Address list see Figure 24 Configuration Echoing Tab with Data Echoing IP Address List displays the IP addresses or network machine names PC Names to which you want ipView SoftBoard to echo Configuration System VIEW Graphing Echoing Data Echoing Options IP Address Network Name List Send to other wallboards Port Number 3500 IP Address Add Remove Cancel Apply Help Figure 24 Configuration Echoing Tab with Data Echoing IP Address List To add a new entry to the list select the Send to other wallboards option under Data Echoing Options see Figure 24 Configuration Echoing Tab with Data Echoing IP Address List Type the IP address or network na
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