Avaya ipView Software Wallboard User's Manual
Contents
1. Grade of Service These options allow you to re play the most recently received summary You can choose to view All of the graphs again or just select to re play a single graph of interest either Incoming Outgoing Abandoned or Grade of Service Configuration Selecting this option allows you to access the ipView Configuration Property Pages Configuration is described in the section Configuring ipView on Page 21 About ipView Selecting this option causes the dialog shown in Diagram 15 to appear The details of your version of ip View may differ slightly than those shown here ipView Software Wallboard 2 0 SUOG Issue 01 1 Using ipView 19 x IpView TCP IP enabled software wallboard Version Details ipview Version 1 0 0 Build 02 Compile Stamp 11 30 20 Mar 9 2001 Network Information Local IP Address 10 1 1 103 Copyright C 2001 ITEL Inc Diagram 15 ipView About Box The ipView About box provides a simple and quick way of discovering your IP Address co Close ipView Selecting this option starts the shut down process in exactly the same fashion as if the button top right on the ipView window had been clicked Shutting Down ipView To shut down ipView left click with the mouse on the button top right in the ipView window as shown in Diagram 16 Diagram 16 ipView Close Button You will be presented with a small dialog box asking you to confirm that2. Installing ipView describes installation prerequisites and how to install the Nortel Networks ipView software Using ipView describes starting to use Nortel Networks ipView including starting and closing ipView This chapter also explains the different views within ipView Configuring ipView describes how to configure ipView with your preferred operational settings Issue 01 1 ipView Software Wallboard 2 0 SUOG 4 System Overview System Overview 2 Introduction Nortel Networks ipView Software Wallboard is a Windows software application that provides a software based IP enabled wallboard on the PC desktop of Call Center Agents Nortel Networks pView Software Wallboard is often referred to as the ipView SoftBoard Overview Call Center Statistics and Messages from the Nortel Networks Reporting for Call Center application are displayed in Real Time on the ipView SoftBoard Audible Alerts can be associated with certain events and histograms can be displayed to graphically show the changes in a particular Call Center parameter over a rolling period of 15 minutes The ipView SoftBoard is completely compatible with the ipView Hardware wallboard and a mixture of ipView hardware wallboards and ipView SoftBoards can be configured within the Nortel Networks Call Center application Additionally ipView SoftBoards can relay their input to any number of other IP enabled wallboards either ipView hardware wallboard
3. Using ipView 11 Short View When you first start to use pView the parameters will be displayed as two letter abbreviations known as Short View EEJ x Diagram 2 Typical ipView Display To better understand what the abbreviations represent point to one of the abbreviations and you will see a tool tip See Diagram 3 Abandoned calls in the current Day Diagram 3 Short View With a Tool Tip If the System Manager of the Nortel Networks Reporting for Call Center has set a threshold for any of the parameters being displayed on your copy of ipView and one of those parameters exceeds that threshold the parameter value will be displayed in blinking red In Diagram 4 a call has waited in the Queue for a period of time in excess of the threshold set by the System Manager The Parameter is said to be in the alarm state Issue 01 1 ipView Software Wallboard 2 0 SUOG 12 Using ipView If the System Manager has configured it there may be an associated audible alert ipview x Diagram 4 Short View with a Parameter value in Alarm Long View In Long View the two letter abbreviations for the parameters are replaced by longer descriptions When you first start to use pView you may find it convenient to use the Long View until you become familiar with the parameters that are being sent to you from the Nortel Networks Reporting for Call Center To select Long View right click in the ipView window and a small
4. 9 25 Confirm Close Dialog 19 20 D Data Echoing 26 27 Default Bleep 25 26 DHCP 27 Display Range 25 E Echoing Tab 21 26 G Graphing Tab 21 24 Graphs 16 17 18 24 H History View 15 16 24 How this guide is organized 3 How to use this guide 3 I Installing ipView 3 4 5 6 IP Address 9 19 27 ipView Icon 9 L Languages 4 6 8 Long View 12 13 14 15 16 22 M Maximum Colour 24 Message View 13 14 Minimum Colour 24 N Never On Top 23 Nortel Networks Call Center Reporting 4 6 8 9 11 12 14 16 25 Nortel Networks Call Center Reporting Set Up and Operation Guide 9 O On Top For Alerting 23 On Line Help 4 Open at default location 23 Open at last location 23 Operating System Compatibility 5 P Parameter Abbreviations 11 12 13 15 22 Parameter Descriptions 12 15 22 Parameter View 14 15 PC Requirements 5 R Re play Duration 25 Re play Summary 18 25 Right Click Menu 12 21 S Short View 9 11 13 14 15 16 17 22 Shutting Down ipView 19 Starting ipView 9 Summary Sound File 26 Summary View 16 17 System Overview 3 4 Issue 01 1 ipView Software Wallboard 2 0 SUOG 30 Using ipView T Tooltray Icon 17 17 1 TCP IP protocol 5 6 Tooltray Menu 17 18 Tip 11 y Tooltray 17 25 View Tab 21 22 ipView Software Wallboard 2 0 SUOG Issue 01 1
5. Display Type SVGA display Display Graphics Card SVGA graphics card Operating System Compatibility ipView has been verified for correct operation on the following Operating Systems Operating System Version Windows 95 4 00 950 B Windows 98 4 10 2222 A Windows Millennium Edition 4 9 3000 Windows NT 4 00 1381 Windows 2000 5 00 2195 Windows XP Professional Version 2002 Issue 01 1 ipView Software Wallboard 2 0 SUOG 6 Installing ipView Installing ipView 3 Installation of the ipView Software Wallboard You can install the pView SoftBoard onto any PC Desktop that is connected via the network to the Nortel Networks Reporting for Call Center Master Client PC with the TCP IP protocol Note that you can have the ipView SoftBoard operating in UK English US English French Canadian French Spanish Latin American Spanish Italian German Dutch Brazilian Portuguese Danish Norwegian or Swedish It does not have to operate in the same language as the Nortel Networks Reporting for Call Center This allows you to install different language versions of the pView SoftBoard amongst your Call Center Agents To install the iy View SoftBoard onto an Agent desktop go to the Agent PC and perform the following steps Installing Nortel Networks ipView Software Wallboard 1 Exit any Windows programs that are running 2 Start your internet Browser such as Internet Explorer or Net
6. Graphing Echoing View Options Short View abbreviations Long View descriptions Always On Top Options Always On Top Never On Top C On Top For Alerting Last Position Options Open at last location Open at default location Apply Cancel Diagram 19 Configuration View Tab View Options ipView can be viewed either in Short View or Long View In Short View abbreviations are used to display the parameter identity and in Long View more complete text descriptions are used to display the parameter identity Most users start by using Long View for a few days until they get to know which parameters are being sent to them Then they change to Short View as this takes up less screen area You can choose which view you prefer ipView to start up in each time ipView is launched To have ipView start up in the Short View click the Short View option radio button To have ipView start up in the Long View click the Long View option radio button ipView Software Wallboard 2 0 SUOG Issue 01 1 Index 23 Always On Top Options When you have several programs running on your desktop their windows will overlap so that only a portion of some windows will be visible because other windows are in front or on top of them Some smaller programs may be completely obscured by other larger windows The way in which ipView positions itself with respect to
7. Nortel Networks ipView SoftBoard on a single desktop you must use a different port number for each copy of Nortel Networks ipView SoftBoard Use 3500 for the first installation of Nortel Networks ipView SoftBoard 3501 for the second 3502 for the third and so on You can re use these numbers on another A gent desktop but the Port numbers used on a single desktop must be different from one another Issue 01 1 ipView Software Wallboard 2 0 SUOG 8 Installing ipView Note Nortel Networks Reporting for Call Center must be configured with the appropriate port for each installation of Nortel Networks ipView SoftBoard Enter the Port number or accept the default of 3500 and click Next 14 The Choose Destination Location window appears 15 Click Next to accept the default location To change the folder location click Browse choose another folder location and then click Next 16 When the installation routine has finished the Setup Complete window appears ipView Software Wallboard 2 0 SUOG Issue 01 1 Using ipView 9 Using ipView 4 Configuring Nortel Networks Reporting for Call Center to operate with ipView is exactly the same as configuring Nortel Networks Reporting for Call Center to operate with a hardware wallboard See the Nortel Networks Reporting for Call Center Set Up and Operation Guide Chapter 6 Wallboards Starting the ipView SoftBoard Double click on the ipView icon on the PC desktop Pat A typica
8. Summary View window will display whenever a summary is received from the Nortel Networks Reporting for Call Center application whether ipView is in Long View or Short View ipView Software Wallboard 2 0 SUOG Issue 01 1 Using ipView 17 CAT of Incoming calls CC of Outgoing calls of Abandoned calls Grade of service Diagram 11 Montage of Summary Graphs with ipView in Short View Once the final graph has been displayed for a short period the Summary View will close automatically Note that the parameter values are removed for the duration of the summary They will be re displayed when the summary completes o Tooltray Icon When ipView is running a small ipView icon is placed in the tooltray at the bottom right hand corner of the PC desktop as shown in Diagram 12 En gt Ria 17 53 Diagram 12 Typical Tooltray with the pView icon next to the digital clock Right clicking the mouse on the ipView tooltray icon will cause the menu shown in Diagram 13 to appear Issue 01 1 ipView Software Wallboard 2 0 SUOG 18 Using ipView Re play Summary gt Configuration About ipView Re play Summary Selecting this option causes the Re play Summary sub menu to appear as shown in Diagram 14 all Re play Summary Incoming Configuration Outgoing About ipview Abandon Close ipYiew SEG I tad 20 37 Diagram 14 Re play Summary sub menu
9. The Parameter View window will be activated by clicking on one of the parameter values not the abbreviation or description This will display the chosen parameter value in a large font so that an important parameter can be more easily monitored by a busy Agent They need only glance at ipView to see the important parameter s current value Diagram 9 shows the Parameter View window with ipView in Long View The Parameter View window can be activated in either Long View or Short View ipView Software Wallboard 2 0 SUOG Issue 01 1 Using ipView 15 Diagram 9 Parameter View window in Long View To close the Parameter View window click once more on the selected parameter value You do not have to close the Parameter View to change the displayed parameter To display a different parameter within the Parameter View window click on the new parameter value Note that when you open the Parameter View window it will remain blank until the selected parameter value is updated 0 History View The History View window will be activated by clicking on one of the parameter abbreviations or descriptions This will display a histogram representing the chosen parameter showing a column representing the minimum and maximum values for each minute for up to 15 minutes This allows the Agent to see the current trend for a selected parameter As each minute passes a new column will be added to the right end of the graph repres
10. can specify the period each of these summaries is displayed for by selecting 10 sec 15 sec 20 sec 25 sec or 30 sec from the Re play Duration drop down list Sound Options When a parameter enters an alarm state or a Summary is received pView will provide an audible alert Note that this is dependant on the System Manager specifying in the Configuration of the Nortel Networks Reporting for Call Center application that your SoftBoard should receive audible alerts 0 The audible alert can be configured to be a simple default bleep or a sound file WAV can be specified Different or the same sound files can be played for Alarm alerts and Summary alerts The audible alert can also be turned off To turn off the audible alert click the radio button beside the crossed speaker icon a IK To specify whether to play the default bleep or a sound file click on either the Default Bleep option radio button or the Sound File option radio button Note that the way your PC reacts to the default bleep depends on the way your Sounds have been mapped within your PC For example Microsoft Themes may re map your sounds in such a way that the default bleep is inaudible If you cannot hear the default bleep option use the Sounds option within Control Panel to map the default system sound to something that is audible on your PC 0 The sound of the default bleep also depends on whether your PC is fitted with an internal speaker o
11. the Send to other wallboards option checkbox to place a tick in the checkbox When this option is checked the Data Echoing IP Address List and its Add and Remove buttons become active Port Number You will not normally need to change this value This is the Port number ipView will use to listen for incoming data and echo to other wallboards It may require changing if you wish to address wallboards that are on the other side of a firewall and your network administrators have decided on a particular range of Port numbers that software must use in order to communicate through the firewall If your network administrator advises you to change your Port number to a new value overtype the old value and click the Apply button Note that you must close down and restart ip View before the new setting will take effect Data Echoing IP Address List This is used to hold the list of IP addresses or network machine names PC Names that you want ipView to echo to To add a new entry to the list type it into the edit field above the Add and Remove buttons and then click the Add button To remove an entry from the list highlight it in the list and then click the Remove button Note that if you want to turn echoing off you do not need to remove all of the entries from the list All you have to do is to un check the Send to other o wallboards checkbox Note that ipView expects the IP Addresses in the Data Echoing IP Address Lis
12. 9 Shutting Down ip View 0ccs nck iaia iaia O 19 Configuring PVC Wo 21 INtrOdUCtION pine eatin a a aaa Dei 21 Accessing the Configuration Property PageS 21 View Tab A een Sana 21 Miew Options a ei esere a i PA i era 22 Always On Top Options aiaa aaeain 23 Last Position Option uan da anat 23 Graphing Tab a dt ri 24 Trend Graph COlours i 24 Summary Options E ila 25 Echoing Tab s iii e ia ii 26 Data Echoing Options ceeeeeeeeeeneeeeeaaaeeeeeaaaeeeseaeeeeeeaeeeeeeeateeeeneaes 26 index otite lilla 29 Issue 01 1 ipView Software Wallboard 2 0 SUOG How to use this guide 1 Introduction This guide is designed to assist a System Manager in the installation set up and operation of Nortel Networks pView Software Wallboards Use this guide as an ongoing reference This chapter tells you what to expect as you read this guide and how information in this guide is presented How this guide is organized The Nortel Networks ipView Software Wallboard 2 0 Set Up and Operation Guide is organized according to the following chapters How to use this guide provides a brief overview identifying the organization of this guide System Overview describes the overall functionality of Nortel Networks ipView and describes the minimum PC and Operating System requirements of ipView It also describes the Operating System compatibility of ipView
13. NORTEL NETWORKS Nortel Networks ipView Software Wallboard 2 0 Set Up and Operation Guide www nortelnetworks com 2004 Nortel Networks P1012913 Issue 01 2 Table of Contents Table of Contents How to USO TIS GUIA access cece a ee canes maana ee ence sees eraasi 3 INTO UCI iiitr i A i ieee dee ee te 3 How this guide is organized cece eeneee eee eaeeeesaaaeeeesaaeeeesnieeeeetieeeeee 3 System OVEIVICW ccccecceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeees 4 IMTFOGUCHIOM 3 ii iene hl Aiello ila 4 OVER 4 IPVISW Languages oca ai 4 PC requirements iii 5 Operating System Compatibility i 5 ee ridi 6 Installation of the ipView Software Wallboard 6 Installing Nortel Networks ipView Software Wallboard 6 TOO TO AA ie npho ph A bara 9 Starting the ipView SoftBoard cc nono cnn narrar rr 9 Short Vie Wiiro EA at seve ein Peo ie ani 11 LONG Vi Waits ao di ti nde dee aeons 12 Message View uc ia el nd a eerie donee 13 Parameter Vie Wow dd dictada 14 History Vi Wisconsin ii a a dead 15 SUMMAry VIEW iii tt dat 16 Tooltray ICON ii dot dadi dio liana toilet nia 17 Re play Summary iniamarziatica iaia Sinai dad eas 18 CONTIGUA ION ictus aie ie ales iat aes ne alii 18 VAD OUT IP VICW 2 ciato adh eh el aes A coca ales ed setae au eet on Sade eA ed tae as 18 Close ipVview ici loi zola ela iaia ee beatae 1
14. ed which version of Spanish you wish to install later 10 The ipView Splash Screen and the Welcome screens appear 11 If you chose English or Spanish as your Language the Language Dialect Selection dialog appears For any other language skip this step and move to step 12 If you chose US English you will now be given the choice of UK English or US English If you chose Spanish Traditional Sort you will now be given the choice of Spanish Traditional Sort or Latin American Spanish Select the language you wish to use and then click Next 12 The Skillset Name dialog appears You can have multiple version of Nortel Networks ipView SoftBoard active on a single desktop each of which willdisplay the statsistics for a particular Skillset A multi Skillset Agent who logs in to 3 Skillsets could have 3 copies of Nortel Networks ipView SoftBoard installed on his machine This dialog is asking for the name of the Skillset it is to display statistics from For all Skillsets enter System Enter the name of the Skillset and then click Next Note Nortel Networks Reporting for Call Center must be configured to with send the statistics from the appropriate Skillset in order for this version of Nortel Networks ipView SoftBoard to display them 13 The Port Number dialog appears Unless you are running several copies of Nortel Networks ipView SoftBoard on the same Agent desktop you can leave this at the default of 3500 For multiple instances of
15. enting the minute which most recently expired Previous columns will move to the left to make room for the new column Diagram 10 shows History View graph with ipView in Short View The History View window can be activated in either Long View or Short View Issue 01 1 ipView Software Wallboard 2 0 SUOG 16 Using ipView Abandoned calls in the current Day 60 O Recent History Minutes Diagram 10 History View with pView in the Short View To close the History View window click once more on the selected parameter abbreviation or description You do not have to close the History View to change the displayed parameter trend To display a different parameter trend within the History View window click on the new parameter abbreviation or description Summary View When the Nortel Networks Reporting for Call Center application sends a summary to the wallboards it sends the daily and hourly totals for the following parameters Incoming Calls Outgoing Calls Abandoned Calls Grade of Service When a summary is received by ipView it stores the hourly values so that when subsequent summaries are displayed by ipView it can show a series of four graphs showing the trend of the daily values of each of these parameters in turn Diagram 11 shows a montage of the various graphs that are displayed Only one graph is displayed at a time After a short duration the displayed graph is replaced by the next one The
16. l desktop icon is shown here a In this example the ipView SoftBoard was installed to display information from the Development Skillset Your desktop icon will show the name of the Skillset you installed ipView SoftBoard for The ipView window will appear The first time you start ipView it will open in its default view which is the Short View Diagram 1 but there will be no parameters or stats until ipView has received some data from Nortel Networks Reporting for Call Center or another ipView SoftBoard that is echoing to yours Diagram 1 ipView First Time Start Up Note that each time you start iy View the parameter values will be blank until ipView has received some data from Nortel Networks Reporting for Call Center e or another ipView SoftBoard which is echoing to yours For a description of echoing see page 26 If the IP address of your copy of ipView has been configured in the Wallboards Tab of the Nortel Networks Reporting for Call Center Configuration and the Nortel Networks Reporting for Call Center application is operational presently ipView will start to display information The information it receives will depend on what has been configured by the System Manager of the Nortel Networks Reporting for Call Center application A typical ipView display is shown in Diagram 2 Issue 01 1 ipView Software Wallboard 2 0 SUOG 10 Using ipView ipView Software Wallboard 2 0 SUOG Issue 01 1
17. menu will appear See Diagram 5 Configuration Diagram 5 The Right Click Menu Set Long View highlighted The first option is Set Long View Selecting this will cause ipView to adjust its view to the Long View See Diagram 6 below ipView Software Wallboard 2 0 SUOG Issue 01 1 Using ipView 13 Diagram 6 Long View In Diagram 6 the abbreviations have been replaced by longer titles that describe the exact nature of the value that is being displayed Parameter values in alarm are displayed the same in Long View and Short View See Diagram T Diagram 7 Long View with a Parameter value in Alarm Message View If Nortel Networks Reporting for Call Center sends a message to the ipView SoftBoard it is displayed in the Message View window See Diagram 8 Message View windows will appear whether ipView is currently in Short View or Long View Issue 01 1 ipView Software Wallboard 2 0 SUOG 14 Using ipView Diagram 8 Short View with a Message View window Messages are sent from the Nortel Networks Reporting for Call Center when e A parameter goes into the alarm state and has a message associated with it e Atthetimea message has been scheduled to be sent e The System Manager or Skillset Supervisor sends a message manually Messages will be displayed in the Message View window The Message View window will close automatically when the message has been displayed for a short period Parameter View
18. r a ceramic buzzer On some PCs the default bleep is a click In these circumstances it is preferable to play a sound file Issue 01 1 ipView Software Wallboard 2 0 SUOG 26 Using ipView If you select the Sound File option the Alarm File and Summary File Browse buttons become active They become inactive if the Default Bleep option is selected When the Sound File option is selected the Browse buttons can be used to browse your hard disk to select a sound file WAV that you wish to use as the Alarm or Summary audible alert Echoing Tab The Echoing Tab groups together the options that control the echoing of the received data to other wallboards The Echoing Tab is shown below in Diagram 21 Configuration xj View Graphing Echoing Data Echoing Options IP Address Network Name List 10 1 1 105 M Send to other wallboards Port Number 3500 Add Remove DK Cancel Apply Help Diagram 21 Configuration Echoing Tab Data Echoing Options The ipView running on one computer can be configured to send any information it receives to other copies of ipView running on other computers or to ipView physical hardware wallboards This is called echoing ipView Software Wallboard 2 0 SUOG Issue 01 1 Index 27 There is no limit to the number of copies of ipView or ipView physical wallboards that can be echoed to To configure ipView to echo to other wallboards click
19. s or ipView SoftBoards On Line Context sensitive Help is available within ipView by pressing the F1 key ipView Languages Note that you can have the ipView SoftBoard operating in UK English US English French Canadian French Spanish Latin American Spanish Italian German Dutch Brazilian Portuguese Danish Norwegian or Swedish Furthermore it does not have to operate in the same language as the Nortel Networks Reporting for Call Center This allows you to install different language versions of the ipView SoftBoard amongst your Call Center Agents For example you may have your Nortel Networks Reporting for Call Center application operating in the French language and have a mixture of English speaking and French speaking Agents ipView Software Wallboard 2 0 SUOG Issue 01 1 System Overview 5 You could install a mixture of ipView SoftBoards in English and French amongst your Call Center Agents as appropriate Nortel Networks Reporting for Call Center application will transmit the wallboard statistics in the appropriate language for each pView SoftBoards PC requirements Component Specification Platform IBM Compatible PC Microprocessor Pentium 1 or equivalent minimum Microprocessor speed 200MHz minimum RAM 16Mb minimum Free hard disk space 2Mb minimum Network Interface Network Interface Card Network Protocol TCP IP protocol
20. scape and use it to connect to Port 6800 on the Business Communications Manager Do this by entering into the browser Address Bar the IP Address of the Business Communications Manager and the Port number in the following format http 10 10 10 1 6800 Remember to substitute the IP Address of your Business Communications Manager for the 10 10 10 1 shown in the example above 3 Nortel Networks Unified Manager page will appear in the browser 4 Click on the Install Clients link 5 The Install Clients page will appear in the browser In the Call Center Applications list click on the ipView Client link 6 A new page will appear displaying an ipView Client button Click on the web link to download ipView 7 Click on the Install ipView button ipView Software Wallboard 2 0 SUOG Issue 01 1 Installing ipView 7 8 A dialog will appear from which you can select to either Run this program from its current location or Save this program to disk The default option is Save this program to disk Click on OK 9 Several progress bars appear as the installation routine prepares itself Presently the Nortel Networks ipView SoftBoard language selection dialog appears Select the language you wish to install from the menu and then click OK Note for UK English select US English You will be asked which version of English you wish to install later Note for Latin American Spanish select Spanish Traditional Sort You will be ask
21. t to remain constant Ifthey are altered then the Data Echoing IP Address List should be amended to match This will not happen without manual intervention on a physical Wallboard However if the Wallboard being echoed to is an ipView Software wallboard running on a PC that uses DHCP to obtain its IP Address then the IP Address of the PC could be subject to change DHCP enabled PCs usually receive the same IP Address each time they re boot However ifthe PC has been turned off for a period in excess of the IP Address lease time for your network and the IP Address has been allocated to another PC then it will receive a new IP Address It is recommended that you use the network machine name instead of the IP Address of PCs that are using DHCP to obtain their IP Addresses Issue 01 1 ipView Software Wallboard 2 0 SUOG 28 Using ipView If the IP Address of a physical Wallboard or an ipView Software Wallboard changes the Data Echoing IP Address List must be updated to reflect the new IP Address of the Wallboard device 0 ipView Software Wallboard 2 0 SUOG Issue 01 1 Index 29 Index WAV sound files 25 26 A About ipView 18 19 Alarm Sound File 26 Alarm State 11 12 13 14 23 25 Always On Top 23 Audible Alert 4 12 25 26 Audible Alerts turning off 25 C Configuration Property Pages 18 21 Configuring ipView 3 18 21 23 Configuring Nortel Networks Call Center Reporting
22. the windows of other programs can be specified The options are Always On Top The ipView window is always visible it stays in front of all other application windows even when the other applications are the currently active window This allows you to be using a full screen application and still see the ipView window Never On Top The ipView window is only visible when there are no other applications or windows opened on top or in front of it On Top For Alerting This option behaves like the Never On Top option except that if ipView receives either a text message or a summary or a parameter goes into the Alarm state the ipView window will move to the front so that you can see it Using any of the windows of the other applications causes them to move in front of the ipView window once again Last Position Options ipView can be configured to start up at either its default location top right on the desktop or the screen position at which ipView was previously closed down To have ipView start up at its last screen location click the Open at last location option radio button To have ipView start up in the default location click the Open at default location option radio button Issue 01 1 ipView Software Wallboard 2 0 SUOG 24 Using ipView Graphing Tab The Graphing Tab groups together options which relate to ipViews graphs and sounds The Graphing Tab is shown below in Diagram 20 Configura
23. tion x View Graphing Echoing Trend Graph Colours bol Minimum Colour Change bali Maximum Colour Change Summary Options Display Range 12 Hour Re play duration fis sec m Sound Options 2 IK Default Bleep Sound File Alarm File Ic WINNT Media chord way Browse Summary File fc WINNT Media notify way Browse Cancel Apply Help Diagram 20 Configuration Graphing Tab Trend Graph Colours The colours used in the History View trend graph for the Maximum and Minimum portions of the histograms can be defined The colours currently being used are displayed To specify the colour used for the Minimum portion of the trend graph columns click on the Change button beside the Minimum Colour option To specify the colour used for the Maximum portion of the trend graph columns click on the Change button beside the Maximum Colour option ipView Software Wallboard 2 0 SUOG Issue 01 1 Index 25 Summary Options Display Range Summaries can be configured to show the previous 12 hours or the previous 24 hours Select either 12 Hour or 24 Hour from the Display Range drop list Re play Duration The most recent summary can be replayed by right clicking on the ipView icon in the tooltray and selecting the Re play Summary option When you select Re play All the Incoming Outgoing Abandoned and Grade of Service summaries are displayed in turn You
24. you wish to close down your copy of ipView as shown below in Diagram 17 Issue 01 1 ipView Software Wallboard 2 0 SUOG 20 Using ipView a MA xj OK to close down ipYiew OK Cancel Diagram 17 Confirm Close dialog Click on OK to close ipView or click on Cancel to leave ipView running ipView Software Wallboard 2 0 SUOG Issue 01 1 Index 21 Configuring ipView Introduction Many of the properties of ipView can be changed or customized and ipView will remember the settings and will use them the next time it is started The settings and options are all located within the ipView Configuration Property Pages Accessing the Configuration Property Pages To access the Configuration Property Pages right click in the ipView window and a small menu will appear See Diagram 18 Diagram 18 The Right Click Menu Configuration highlighted The second option is Configuration Selecting this will cause the ipView Configuration Property Pages to appear See Diagram 19 There are three tabs within the ipView Configuration Property Pages The options are grouped together under these headings e View e Graphing e Echoing View Tab The View Tab groups together options which relate to the appearance and position of ipView on the PC desktop The View Tab is shown below in Diagram 19 Issue 01 1 ipView Software Wallboard 2 0 SUOG 22 Using ipView Configuration x View
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