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Avaya IP Softphone 2050 User Guide

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1. Note The IP Softphone 2050 currently supports only wav files To test the selected sound press the play arrow button To stop the sound while playing click the square stop button Hot Keys You can assign keyboard hot keys to access the full range of Call Control window functions and menu options For information on adding or removing hot keys from the IP Softphone 2050 refer to Hot keys on page 19 Text Replacements Note This dialog box is available from the Accessibility Interface only Use the Text Replacements dialog box to modify the server supplied text in the Accessibility Interface Modification lets you shorten or eliminate superfluous language picked up by the screen reading software The text replacement table lists all the text replacement rules that are currently assigned Both the original text and the replaced text appear in the list NN40050 100 Chapter 9 IP Softphone 2050 Settings 59 To add a new text replacement rule or to modify an existing rule 1 Click New or Modify A Find and Replace dialog box opens 2 Enter the text that you want to change in the Find what text box You can assign parameters to the search by selecting any of the following e Whole word searches for the entire word e Display searches the display area e Context searches the context area e Softkeys searches the softkeys area e Line Feature Key text searches the Line Features area e Date and T
2. NN40050 100 Chapter 1 IP Softphone 2050 overview 13 System tray icon and menu You can right click the IP Softphone 2050 system tray icon located at the right side of the Windows taskbar at the bottom of your screen to make and manage calls 12050 exe application The i2050 exe application lets the IP Softphone 2050 communicate with the server It launches when you start the IP Softphone 2050 but remains hidden in the background To verify that the 12050 exe is running open the Windows Task Manager To view the i2050 exe process Select Processes from the Task Manager window The process appears as long as the IP Softphone 2050 icon appears in the system tray IP Softphone 2050 User Guide 14 Chapter 1 IP Softphone 2050 overview NN40050 100 15 Chapter 2 IP Softphone 2050 Call Control window The IP Softphone 2050 Call Control window supports the 1140 skin designed to look and feel like the desktop IP Phone 1140 as well as an additional two compact skins available in black and silver The IP Softphone 2050 also supports an Accessibility Interface for visually impaired users To open the IP Softphone 2050 Call Control window 1 From your desktop PC select Start 2 Select All Programs 3 Select Nortel gt IP Softphone 2050 gt IP Softphone 2050 Accessibility Interface To open the IP Softphone 2050 Accessibility Interface from the Call Control window 1 From your desktop PC select
3. Use the Settings window shown in Figure 3 on page 47 to access and configure the many IP Softphone 2050 features and functions You can open the Settings window from the Windows Start Menu or from the IP Softphone 2050 Call Control window Figure3 The Settings window IP Softphone 2050 Settings Server Skin ACD aw Features New ji Remove Jl Modify Name Macros Audio Sound Devices Hardware ID Advanced Audio Listener IP Hot Keys Lamp Sounds Key Type About Language Personal Call Recording USB Headset ACD Opening the Settings window Use one of the following options to open the Settings window e From the Windows operating system Select Start gt Programs gt Nortel gt IP Softphone 2050 gt IP Softphone 2050 Settings Select Start gt Control Panel gt IP Softphone 2050 In Windows XP select Switch to Classic View to view the list of settings e From the IP Softphone 2050 Call Control window Select File gt Settings IP Softphone 2050 User Guide 48 Chapter 9 IP Softphone 2050 Settings Using the Settings window The following sections describe how to configure the various IP Softphone 2050 features and functions e Profiles on page 48 Server on page 51 e Skin on page 52 e Features on page 53 e Macros on page 53 e Audio on page 53 Sound Devices on page 54 e Hardware ID on page 55 e Advanced Audi
4. IP Softphone 2050 User Guide Business Communications Manager BCMSO 2 0 Document Status Standard Document Number NN40050 100 Document Version 01 01 Date September 2006 NORTEL Copyright 2006 Nortel Networks All Rights Reserved The information in this document is subject to change without notice The statements configurations technical data and recommendations in this document are believed to be accurate and reliable but are presented without express or implied warranty Users must take full responsibility for their applications of any products specified in this document The information in this document is proprietary to Nortel Networks Trademarks Nortel the Nortel logo and the Globemark are trademarks of Nortel Networks JAWS is a trademark of Freedom Scientific Microsoft MS MS DOS Windows and Windows NT are trademarks of Microsoft Corporation Pentium is a trademark of Intel Corporation All other trademarks and registered trademarks are the property of their respective owners Nortel Networks Software License Agreement READ THE TERMS AND CONDITIONS OF THIS AGREEMENT CAREFULLY BEFORE PROCEEDING TO INSTALL AND USE THIS COMPUTER PROGRAM AND ANY ACCOMPANYING USER DOCUMENTATION This Nortel Networks Software License Agreement License Agreement accompanies a software product and related documentation collectively Software that are owned or licensed by Nortel Networks Corporation on behalf of it
5. Note XAS support is reserved for future use Using IP addresses and DNS names If your communications server does not support DHCP then you must assign an IP address or DNS name manually IP Softphone 2050 User Guide 52 Chapter 9 IP Softphone 2050 Settings To assign a manual IP address or DNS name you must have the following information about your call server JP address or DNS name Port number e Server type To assign an IP address or DNS name 1 From the Server list select the server you want to configure Primary or Secondary Select IP and enter the IP address or select Name and enter the DNS name From the Type list select your server type The default port number shows in the Port text box 4 If your server port number is different from the default number enter the correct number in the Port text box gt Note Symposium call center agents must select the Symposium check box Restoring defaults To restore the settings dialog to its default settings click Restore Defaults Resetting the connection To reset the server connection while the IP Softphone 2050 is running click Reset Skin Use the Skin dialog box to select the 1140 skin or one of two available compact skin colors black or silver You can also use this dialog box to switch to the Accessibility Interface To choose the skin 1 From the Skin menu select 1140 black or silver 2 Click OK If the default path was o
6. To increase or decrease the number of frames in the jitter buffer click the up or down arrows on the Jitter spin box Highwater Mark The highwater mark indicates the greatest number of frames the jitter buffer allows before it starts discarding packets To increase or decrease the highwater mark click the up or down arrows on the Highwater Mark spin box Note The highwater mark must be set to 2 5 times the value in the Jitter spin box If assigned a smaller value the IP Softphone 2050 automatically corrects the error NN40050 100 Chapter 9 IP Softphone 2050 Settings 57 Early Packet and Late Packet Resync These values tell the IP Softphone 2050 when to discard the contents of the jitter buffer and restart If a packet arrives either before the early packet resync value set in milliseconds or after the late packet resync value also set in milliseconds then the resync operation begins To increase or decrease either the early packet resync value or the late packet resync value click the up or down arrows on the corresponding spin boxes Both resync values must be set at least five times the Highwater Mark Calculate the resync values using the following formula frame size x highwater mark x 2 The frame size refers to the number of milliseconds per frame Frame size is assigned by the communications server A typical frame size is 10 milliseconds Listener IP Note This dialog box is intended for exper
7. 29 Proparties Settings tab ia isses xeed pe RRRER CEA QRRGSO HERR peace A RUE 29 Linking to external directories ou 20sec cee e m9 eR x Rx ER ees 30 Linking to the LDAP directory oou sese sua dogs Ewa Ke Reed a a ritate RR RR 30 Linking OMG ta ice saquen Qaae npibdckid3 pad Au Rubr EROR a RoE X 31 Linking to Windows Address Book directory llllelelselesess 31 Adding external contacts to the Local Directory lsslllssesss 32 Chapter 5 Managing IP Softphone 2050 calls lesser 33 Making telephone CANS sies easovokrraedepbareieR sence RR e e pb REX EAR 33 Answering Telephone CAS uua bra ma RR E cac RO RR REOR AS sew OR 33 Holding and retrieving telephone calls 00 00 eee 34 Hanging up telephone calls cues nuu sem RR s RR B AR ee 34 Chapter 6 IP Softphone 2050 USB Headset Adapter Lessss 35 OUGIVIDW cols esusqerlcereswerte s Sakd bbe eG Ree ase eee Gee SE SRK SERRE EES 35 Answering calls with the USB Headset Adapter 000 0c eee eee 37 Hanging up calls with the USB Headset Adapter 00 00 cee eee eee 37 Adjusting the volume with the USB Headset Adapter 000 ce eee or PAUMMICV EM aerate EEN e OE tose ea EANA 37 Using the Smart Functions menu llllelsiilseellelelll les 37 Customizing the Smart Functions menu 0 0000 eese 38 Custom Functions for Smart Functions menu 00 0c eee eee 39 Chapter 7 IP Softphone 20
8. Chapter 4 Managing contacts from the Local Directory 4 From the Properties dialog box click OK Adding external contacts to the Local Directory You can add contacts from any of the external directories to your Local Directory To add an external contact to the Local Directory 1 From the Shortcut Bar click the external directory icon you want to access A list of contacts from the selected external directory appears Right click the contact that you want to add to the Local Directory From the menu select Add to Local Directory The Properties dialog box appears 4 Ifno phone numbers appear in the Phone Numbers field you must input at least one valid phone number If the telephone numbers in the Phone Numbers field look correct then click OK The contact is added to the Local Directory 5 To access the added contact click the Local Directory icon in the Shortcut Bar Note You cannot directly add contacts to an external directory from within the Local Directory Note If the contents of an external directory change you must first update that directory for the changes to show in the Local Directory To update right click the imported directory and click Refresh NN40050 100 33 Chapter 5 Managing IP Softphone 2050 calls Making telephone calls Before making a call ensure that you are wearing your headset To make a call 1 OpenaLine using one of the following methods e On the Call
9. Control window click Answer Headset Your main telephone line appears e Select Keys gt Answer e From the Call Control window select a Line key 2 Enter the phone number using one of the following methods e Dial from the number pad of your computer keyboard e Dial from the Call Control window Dialpad using the mouse pointer e Select Keys gt Macros and then choose the desired macro e Select View gt Local Directory and then Open a directory feature Local Directory Redial List or Callers List Scroll through the directory to find the contact you want C Select Dial and choose Business Home or Mobile Answering telephone calls Before answering a call ensure that you are wearing your headset When you receive a call the speaker to which you set your phone rings and Caller ID if available shows in the display area Note To select the speaker you want to ring click File gt Settings gt gt Sound Devices gt Handsfree Ringing Paging device gt Speaker Choose the desired speaker from the list IP Softphone 2050 User Guide 34 Chapter 5 Managing IP Softphone 2050 calls You can answer a call using one of the following methods On the Call Control window click Answer Headset e Click the Line key of whichever line is ringing Note Answering a new call automatically puts any active calls on hold gt To switch between active callers click the appropriate Line key to resume your
10. IS PROVIDED ON AN AS IS BASIS NORTEL DISCLAIMS ALL REPRESENTATIONS WARRANTIES AND CONDITIONS RELATING TO THE SOFTWARE INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NON INFRINGEMENT NORTEL DOES NOT WARRANT IP Softphone 2050 User Guide GUARANTEE OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE SOFTWARE IN TERMS OF CORRECTNESS ACCURACY RELIABILITY CURRENTNESS OR OTHERWISE 6 NOLIABILITY FOR CONSEQUENTIAL DAMAGES NEITHER NORTEL NOR ANY OF ITS AGENTS OR SUPPLIERS SHALL BE LIABLE FOR ANY INDIRECT CONSEQUENTIAL INCIDENTAL OR EXEMPLARY DAMAGES OR LOST DATA OR LOST PROFITS ARISING FROM THE SOFTWARE OR THIS LICENSE AGREEMENT EVEN IF NORTEL OR SUCH AGENT OR SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES AND WHETHER ANY SUCH DAMAGE ARISES OUT OF CONTRACT INCLUDING FUNDAMENTAL BREACH TORT INCLUDING NEGLIGENCE OR OTHERWISE NORTEL S ENTIRE LIABILITY FOR ANY CLAIM OR LOSS DAMAGE OR EXPENSE FROM ANY CAUSE WHATSOEVER WHETHER ARISING IN CONTRACT ETC SHALL IN NO EVENT EXCEED THE PRICE PAID BY YOU UNDER THIS LICENSE AGREEMENT In some jurisdictions you may have additional rights in which case some of the above may not apply to you 7 Governing Law This License Agreement is governed by the laws of Ontario and the federal laws of Canada applicable therein The United Nations convention on Contracts for the Inte
11. Portuguese Czech Finnish Hungarian Italian Polish Spanish Japanese Russian Latvian and Turkish Personal Call Recording To use Personal Call Recording a Nortel certified third party application must be installed Use the Personal Call Recording dialog box to e Let the IP Softphone 2050 record calls e Launch the Personal Call Recording application e Display a warning message when call recording is enabled Information about the third party application shows in the following fields e Application displays the name of the third party application e Version displays the current version number of the application e Vendor displays the vendor name of the application e Path displays the directory and file name where the third party application resides on your computer To allow the IP Softphone 2050 to record calls 1 Select Allow this application to record calls 2 Click OK or Apply To launch the call recording application on startup 1 Select Launch the Personal Call Recorder application 2 Click OK or Apply To display warning messages when call recording is enabled 1 Select Display a warning message when call recording is enabled 2 Click OK or Apply USB Headset Use the USB Headset dialog box to IP Softphone 2050 User Guide 62 Chapter 9 IP Softphone 2050 Settings e Select the type of headset you want to use e Set controls for the external lamp if applicable e Activate the backlight on th
12. a contact to a group 1 Inthe Shortcut Bar select the group of shortcut links to which you want to add a contact 2 Select the contact you want to add drag it to the Shortcut Bar and then drop it under the selected group button Note You cannot directly add contacts to an external directory from within the Local Directory Note If the contents of an external directory change you must first update that directory for the changes to show in the Local Directory To update right click the imported directory and click Refresh Editing contacts in the Local Directory To edit contacts in the Local Directory 1 Open the Local Directory Using your mouse pointer highlight the contact you want to edit Open Properties using one of the following methods e Select Edit gt Properties e Click Properties on the toolbar Right click the selection and choose Properties from the menu Select the tab you need and edit the information Click OK Deleting contacts from the Local Directory You can delete contacts from the Local Directory or remove contacts from a group of shortcut links NN40050 100 Chapter 4 Managing contacts from the Local Directory 25 To delete a contact from the Local Directory 4 Open the Local Directory Using your mouse pointer select the contact you want to delete Note To delete a range of contacts click the first contact in the range and then shift click the last contact
13. cadence you want from the list To disable Headset Disconnect select None Active Call With Active Call enabled the external lamp activates when the IP Softphone 2050 registers an active call To enable Active Call select the cadence you want from the list To disable Active Call select None If you enable Active Call when the USB Headset Adapter is selected as the Ringing Speaker then the external lamp also activates on incoming calls Note Any other application using the same audio channel as the USB zi Headset Adapter also activates the external lamp Message Waiting With Message Waiting enabled the external lamp activates when the IP Softphone 2050 registers a message waiting To enable Message Waiting select the cadence you want from the list To disable Message Waiting select None Priority If more than one condition is enabled then the external lamp activates according to the condition with the highest priority The priority of the conditions from highest to lowest is as follows Manual Override e Headset Disconnect e Active Call Message Waiting Using the backlight The USB Headset Adapter uses a backlight to illuminate the buttons letting you know when the IP Softphone 2050 is running To enable the backlight select Use backlight IP Softphone 2050 User Guide 64 Chapter 9 IP Softphone 2050 Settings Configuring Smart Functions The Smart Functions button on the desktop USB
14. call Holding and retrieving telephone calls Before using the phone ensure that you are wearing your headset To put a call on Hold or retrieve a call from Hold 1 Click the Line key for the active call 2 From the Call Control window click Hold Hanging up telephone calls When your call ends you must manually terminate the active line To terminate a telephone call 1 Click the appropriate Line key to ensure it is selected 2 From the Call Control window click Goodbye Release NN40050 100 35 Chapter 6 IP Softphone 2050 USB Headset Adapter You must install a Nortel USB Audio kit before using the IP Softphone 2050 See Installing the USB Headset Kit on page 22 Overview The features of the USB Headset Adapter are described inTable 2 Table 2 USB Headset Adapter elements and functions Element Message Waiting light Maximize button Smart Function buttons Answer button Release buton Mute button Mute light Function The red Message Waiting light is located at the top of the USB Headset Adapter The light illuminates when you have voicemail messages waiting The light flashes when a call is ringing on the IP Softphone 2050 Press the Maximize button to maximize or minimize the IP Softphone 2050 If the IP Softphone 2050 is minimized press this button to maximize the IP Softphone 2050 window If the IP Softphone 2050 is maximized but behind another window press thi
15. dialog box opens 2 Save your profiles using the file name and directory of your choice Your current IP Softphone 2050 profiles are now saved as Config Backup Files cfx Importing Profiles Use import to restore backed up configuration files for current use To import saved profiles 1 Click Import An Open dialog box opens 2 Locate and select the profile you want to use The Import Profiles text box opens Select the profile or profiles that you want to import 4 Click OK NN40050 100 Chapter 9 IP Softphone 2050 Settings 51 Server Use the Server dialog box to configure the connection between the IP Softphone 2050 and your communications server You can either use the default method DHCP or manually specify an IP address To open the Server dialog box select Server from the list in the left pane of the Settings window Using DHCP With Automatic DHCP enabled the IP Softphone 2050 reads server addresses from a Dynamic Host Configuration Protocol DHCP server Note To use DHCP your Local Area Network LAN must include a z DCHP server Contact your System Administrator to set up the server with the correct IP address values To use the Automatic DHCP method 1 Select the Automatic DHCP check box 2 From the Server list select your server You can choose from the Primary Secondary or Application XAS servers Note Primary and Secondary servers are assigned by DHCP
16. directory you can reduce the number of names through which you must search To filter a directory 1 Click Filter on the toolbar or Directory gt Filter from the menu The Filter dialog box appears From the Field and Condition lists choose your filter criteria Enter the values you want included in the filtered list For example if under the filter criteria Field Last Name Condition Starts With you enter Value C only contacts with a last name starting with C appear in the Local Directory 4 To apply the filter click Add Dialing from the Local Directory To call a contact stored in the Local Directory 1 Open the Local Directory 2 Find the contact you want to call You can dial using any of the following options Double click the phone number you want to dial Double click the contact s name Right click the contact s entry and then click the desired telephone number in the menu To dial the default telephone number click Dial on the toolbar Click the arrow beside the Dial toolbar button and then click the desired telephone number from the list Dialing from the Redial List in the Local Directory To dial from the Redial List 1 Open the Redial List using one of the following methods Select Redial List in the Shortcut Bar of the Local Directory window Select Keys gt Features gt Redial List 2 Find the contact using one of the following methods Scroll to the desired contact Search for the con
17. experience problems with one way only audio NN40050 100 Chapter 11 Troubleshooting the IP Softphone 2050 73 e Check that your system administrator has programmed the handsfree option on the communication server e Check that the mute button is disabled If mute is enabled the mute button on the Call Control window appears red e If your server uses a Network Address Translation NAT device check for proper NAT configuration One way only audio problems can occur when incorrect NAT configuration causes the IP Softphone 2050 to attempt to connect to the wrong IP address Broken or choppy speech Broken or choppy speech can occur due to any of the following e Low level of audio buffering e Windows transition effects e Other running applications Audio buffering Use the Audio dialog box to adjust the level of buffering between your audio hardware and the IP Softphone 2050 For details refer to Audio on page 53 Use the audio Quality slider to increase or decrease the amount of delay Less delay speeds up buffering but reduces audio quality Higher quality improves audio quality but slows down buffering When experiencing choppy or broken speech move the Audio Quality slider toward Higher Quality Windows transition effects The Windows operating system uses very high process and thread priorities when performing low level Windows operations such as minimizing and maximizing applications This can cause brief br
18. in the range The entire range highlights You can also CTRL click to select a number of contacts in different places Delete the contact by doing one of the following e Select Edit gt Delete e Click Delete on the toolbar e Right click your selection and choose Delete from the menu To confirm the deletion click Yes To remove a contact from a group of shortcut links 1 2 On the Shortcut Bar select the group of shortcut links from which you want to delete a contact Right click the contact and choose Remove Item from the menu Finding contacts in the Local Directory You can search for contacts in a Local Directory by name To find a contact in one of your directories 1 2 Open the Local Directory Select or click either of the following Select Edit gt Find Contact Click Find Contact on the toolbar The Find Contact window appears Enter the name of the contact you want to find Note Names in the directory are formatted as last name first name Use this format when searching for a contact Click Find Now Search results display in the Find Contact window To stop a search click Stop IP Softphone 2050 User Guide 26 Chapter 4 Managing contacts from the Local Directory Filtering a Local Directory The IP Softphone 2050 lets you filter a Local Directory making it smaller and easier to manage This feature is useful for dealing with large directories By filtering a
19. remove a function select the function you want to remove from the list and then click Remove orearrange a function click the function you want to move either up or down in the menu and then click the appropriate button Move Up or Move down To close the Configure Smart Functions dialog box click OK To close the USB Headset dialog box click OK You can also add special functions to the Smart Functions menu NN40050 100 Chapter 6 IP Softphone 2050 USB Headset Adapter 39 Custom Functions for Smart Functions menu From the Configure Smart Functions dialog box you can add delete and modify custom functions on the Smart Functions menu To add a custom function 1 7 8 9 Click New In the Name box enter the name you want to appear on the Smart Functions menu In the Command box enter the pathname and file name of the function you want to add Note If you do not know the pathname or file name of the function click gt Browse beside the Command box You can then navigate to the correct file select it and click Open In the Arguments box enter any arguments that are required for this function Note If you want the IP Softphone 2050 to prompt you for the argument gt when you select this special function select Prompt for arguments In the Initial directory box enter the pathname of the directory you want this function to use Note As with the Command box in step 3 if you ar
20. term hereunder shall not be deemed to be a waiver by Nortel as to subsequent enforcement of rights or subsequent actions in the event of future breaches by you NN40050 100 Contents Chapter 1 IP Softphone 2050 overview sseeeeeeeeennie 11 FBSHIUDN cs shes QxRQerSecrepetededor doh he eux xbv Cp X Ee VAR PRN 11 COMPONSE xuuu dud qox ER ORG KA RS e ee d SERRE ER HR A aa be Rb bic AC Ead 12 Call Control VindoW iuis secos eer em ek es eram oes oe RR c EG HERES UR mE epe 12 cat Directory WINGOW oiu iue duae a anion he ibd dpa e ab de RUE R ira i p d iid adn 12 See pna eC Lp TERTIUM 12 System tray icon and MENU ssliPbexa v eset fonG Rd dee owe hes eed ei RRS 138 i205 axe SOONG BION uus ood ei ew ey oes SUR dos gee ee bul QU ewes 13 Chapter 2 IP Softphone 2050 Call Control window eess 15 Accessibility Interfaeg osso cc0ccsebadeeerreeeeseeie Rx EA IE xa 15 Cal Conto SIDE Ldbg aeo Rope Eos hi Aot s Ole Gea ID LA e RUE a 15 Accessibilty lnterfaog iuisoes some ym R hom ek mm EE Ri RR S Res 16 Call Control window elements and functions llle 17 FIO EE ard odd qoe eb pb PR obe UR dada eee E Edu PUE N RU e pado bcendrdia d 19 Adding amp hob KG csse gas dew GSE ee REN ee eRe e qo rk HERE REESE 19 Removing a Hot Key cus cocus poe we xk eos SE RC Descuoses Na dos dod aeos odios 20 System tray icon and MENU isses sane xu R EROR RR OK E RO RE XR ERROR OR EO CR 20 Chapter 3 Installing and setti
21. under Human Interface Devices in the Windows Device Manager To open the Device Manager refer to step 2 6 Ifnone of the devices in steps 4 and 5 appear in the Windows Device Manager and the conditions in steps 1 and 2 are correct then consult the USB Troubleshooting section in Windows Help 7 Verify that you have selected USB Audio Device as the microphone and speaker for the Softphone USB Headset Adapter features appear dimmed Symptom In the USB Headset dialog box of the IP Softphone 2050 Settings window all the features appear dimmed Description Either the IP Softphone 2050 does not recognize the adapter as a supported Nortel adapter or the adapter is earlier than 2 0 Supported adapters include Enhanced USB Adapter desktop and Nortel Mobile USB Adapter mobile Potential causes e Your USB Headset Adapter does not support the functions listed on the USB Headset dialog box e The USB Headset Adapter has failed to enumerate properly Action If you suspect faulty enumeration do the following 1 Unplug the USB cable from the USB Headset Adapter 2 Wait one minute NN40050 100 Chapter 11 Troubleshooting the IP Softphone 2050 77 3 Plug the USB cable into the USB Headset Adapter This forces the USB Headset Adapter to re enumerate Cannot hear audio through headset Ensure that your headset manufacturer matches that of the USB adapter Check all jacks and plugs for a loose connection Sound
22. 050 features You can customize what appears on this menu using the Configuration Utility IP Softphone 2050 User Guide 38 Chapter 6 IP Softphone 2050 USB Headset Adapter To access the Smart Functions menu Press the Smart Functions button on the USB Headset Adapter Highlight the feature you want using one of the following e Mouse pointer e Keyboard arrow keys e Volume button on the USB Headset Adapter To select the feature click OK Note If only one feature shows up in the menu the Don t display this dialog again check box appears Select this check box to map the Smart Function button directly to that one available feature You can then press the Smart Function button to execute the feature directly bypassing the menu Note The Smart Functions button is available only on the desktop version of the USB Headset Adapter Customizing the Smart Functions menu You can customize the features that appear on the Smart Functions menu using the Configuration Utility To customize the Smart Functions menu 1 From the Call Control window select File Settings USB Headset The USB Headset Settings window opens Click Configure Smart Functions The Configure Smart Functions dialog box opens From the dialog box you can Add Remove or Rearrange functions from the Smart Function menu To add a function select the function you want from the Available functions list and then click Add To
23. 050 menu commands Call Control window menu command The IP Softphone 2050 supports a Windows style menu command system with File Edit Keys View and Help menus all available With Show Menu Bar selected the menu bar appears above the Call Control window To show the menu select View Menu Bar Options Show Menu Bar To hide the menu select View Menu Bar Options Autohide Menu Bar To access the menu when set to Autohide move your cursor over the top part of the Call Control window The menu appears Note The IP Softphone 2050 must be in focus for the Autohide Menu fa Bar function to work To bring the IP Softphone 2050 into focus click anywhere on the Call Control window Using the File menu From the File menu you can choose from any of the following e Run in background Sends the Call Control window to the background but leaves the application running to receive calls e Record this call Begins recording all incoming or outgoing calls e Settings Opens the Settings window and the various tabs e Exit Closes the IP Softphone 2050 application Using the Edit menu From the Edit menu you can choose from any of the following e Copy Copies the contents in the display window for use in other applications e Paste Pastes phone numbers or other dialable strings copied from other applications Input Mode Selects method that the application uses to interpret input from the keyboard The th
24. 2050 USB Headset Adapter 37 Answering calls with the USB Headset Adapter You can use the USB Headset Adapter to answer calls whenever the IP Softphone 2050 is running even if minimized or running in the background To answer a call using the USB Headset Adapter 1 Ensure that you are wearing your headset 2 Press Answer Note If you want to view Caller ID before answering while the IP gt Softphone 2050 is minimized or running in the background click the Maximize button This brings up the IP Softphone Call Control window Hanging up calls with the USB Headset Adapter You can use the USB Headset Adapter to hang up calls whenever the IP Softphone 2050 is running even if minimized or running in the background To hang up a telephone call using the USB Headset Adapter press the Release button Adjusting the volume with the USB Headset Adapter You can adjust the volume of your telephone calls using the USB Headset Adapter Ensure that you are wearing your headset so you can hear the changes as you make them To increase the volume press the right up arrow on the Volume button To decrease the volume press the left down arrow on the Volume button Muting a call When you mute a call you can still hear your caller but your caller cannot hear you To mute a call using the Headset adapter press the Mute button Using the Smart Functions menu The Smart Functions menu provides quick access to IP Softphone 2
25. 50 macroS 21 cicnces css scde asic saa rceevecvcenass 41 About macros with the IP Softphone 2050 0 0 cece eee 41 EDT a MAG acc aub cae dS ep ROUES RR ge wh Sce NS 41 Deleting AMSG EP EET 42 grind ar ei m aprp c E 42 Chapter 8 IP Softphone 2050 menu commands lle ess 43 Call Control window menu command sssssese eee eae 43 Usmo tiie File Menu rc Saree TET 43 Uong me EJIM dcc rr ETT 43 Lis the Keys MONU 26 696455 eee iS BES CUR E SRI GE Pao ORO 9 44 NN40050 100 Contents 7 Usmo te View TUS esses ewewtv VA Am e E PAREN Saeed eed CENE ES 44 Usmo the Help MONU srs vod I bate vee e 3S be OAR ORE E AE eoi VOR 45 Chapter 9 IP Softphone 2050 Settings 0 2 cece eee eee eee 47 Opening the Settings WINdOW cacsccwrds ho neeee een RN REST deere REOR UA e 47 Using the Settings windoW illis kdo bees ies 4204 40abee dence dets 48 PiQet oucca 3 dae ead Pie howe ta wh Ree ees dors epa Meee tes dub a dor eames 48 Creating new Drofllas sc ccoxhctst ci cevicbntonsesareeecesetienecdades 49 Removmng poles qr PR 49 on Vibo prone CREE Leia Dp o RR RRERE Reed S QR Soars heme Reus 49 celaptiid DIOTIBE os wea eres Lo beg cee esd ong CRE Rae ERTSSETPNSP A RAE 50 Epon PONES 2oiane beer oriniai quad Seen i date edad Brabus eee 50 limporting PrOHeS 2c cece eee ss meme xe ETRE eger Rn eg wR 50 c op cm 51 Eso DPI csi races DES S Dire Ru obo pa o det cba RR ear dd 51 Using IP addresses and
26. DNS names 0 00 e eee leen 51 PST dEUS M MEE 52 Resetting the DORSCUODEs v sacs ch Ropa RE SOROR CER CROCO ae ob RR w ORE CERE A 52 cd RwwrcT PP 52 ESSE ig at nde de tle de sous Hak timate God des decade n lica icu dese rdiet Baan dice drap d 53 DL M rieres eaer rnr Etra eee eaaa 53 UU prx PEE ee ee ee eee ee ee ee Bare dei o do doas 53 POU DSVICBB eq audes dE Ru Ned PERS EET See eae edu seRacedh NN PEDE een x 54 Headset or handset device 000 ee eee 54 Handsfree Ringing Paging Device 0c eee 54 Petals D ca eiae Sura Rie aye een hae See Gap ae donat Set ach dard drea s 55 Qurtebnscplooo ETT 55 Selecting MAC addresses 000 ccc tees 55 POVENEEU AUTO oroni ArT eC E Pam sede ner Leone eeeeduaeevadewks ACCRUE 56 Using NeIEO Global IP Sound 2assessa kb ER Ree RR y C RR eR Ra 56 Overriding communication server values llle 56 Listener eer P LUTTE 57 SUUS 6543 bau babe x ERA E DEL GE oe SEs RR E MERGSWeEQRESDA E 57 X8 rr DLP 58 Text Hoplacomienig 24524006 eem e uec RERO Rd S ERRi GA RR RR ER Yd 58 LARP RS eec mace cR HORN EON 59 4 App dcc DTP 60 Phone number dialog BOX Cut es Ead was CASO XO ROCA CRUDO XAR ACECACA 4 60 Accessibility Imera uoa pegas sedere kar eR RC KA eee ees 60 Dor c TT 60 Enos T UFm 60 IP Softphone 2050 User Guide 8 Contents Personal Call Recordin uuesuxsped iu
27. Headset Adapter provides quick access to IP Softphone 2050 features For information on configuring the Smart Functions button refer to Customizing the Smart Functions menu on page 38 Note The Smart Functions button is available on the desktop version of the USB Headset Adapter only NN40050 100 65 Chapter 10 Accessibility Interface The Accessibility Interface works with screen reading software such as JAWS for Windows from Freedom Scientific that lets visually impaired users access the full range of IP Softphone 2050 features To open the IP Softphone 2050 Accessibility Interface from the Call Control window 1 Select File gt Settings gt Skin 2 Select Accessibility Interface Note You must exit and restart the IP Softphone 2050 for the change to gt Accessibility Interface to take effect Control Groups The Accessibility Interface lets you move through four groups of controls Display Line and Feature Date and Time and Indicators Display Use the Display group to check the current operating conditions of the IP Softphone 2050 When on a call you can navigate the Display group to e Check the calling line ID e Check the status of different call handling options such as Conference and Transfer When not on a call you can navigate the Display group to e Program the IP Softphone 2050 e Access voice mail Line and Feature Choose from six available Line and Featu
28. Start gt All Programs gt Nortel gt IP Softphone 2050 gt IP Softphone 2050 The Call Control window appears Select File gt Settings gt Skin Select Accessibility Interface Note If the IP Softphone 2050 is running you must exit and restart for the change to the Accessibility Interface to take effect Call Control window The Call Control window see Figure 1 below and Figure 2 on page 16 includes the standard features that let you make and manage telephone calls For information on the elements of the Call Control window see Table 1 IP Softphone 2050 User Guide 16 Chapter 2 IP Softphone 2050 Call Control window Figure 1 Call Control window 1 140 IP Softphone 2050 Line keys 1 Line keys 4400 i Navigation 49 6 4 58pm Display arrows Soft keys Quit Inbox Messages ervices Outbox Shift Copy Directory Volume up Land Lit Release Volume down gon 5x guo Expand Mute pars gruv gw Answer Speaker Hold Dialpad Figure 2 Call Control window compact skin silver Display 12 46 204pm Answer Soft keys Conf Forward More Release Line keys Dialpad Volume keys Mute Directory Speaker Inbox Messages Expand Outbox Shift Services Navigation arrows Accessibility Interface The Accessibility Interface works with JAWS for Windows from Freedom Scientific screen reading software that lets visually impaired users access the full range of IP Softp
29. You require administrator privileges on Windows 2000 Windows sound plays from the headset Description Windows sounds play from your headset instead of your computer speakers interfering with IP Softphone 2050 audio Action In some cases the Windows operating system defaults all the sounds to the new sound device To set Windows sounds to play from your computer speakers Select Start Control Panel Sounds Speech and Audio Devices Select Sounds and Audio Device Select Audio A O N From the Sound Playback gt Default device list select your computer sound card Note If you do not want to use the Headset Adapter for playback select another device from the Sound playback gt Default device list NN40050 100 Chapter 11 Troubleshooting the IP Softphone 2050 75 Advanced audio problems due to network performance If network performance causes audio problems use the Advanced Audio dialog box in the IP Softphone 2050 Settings window to override your communication server audio values For more information on Advanced Audio see Advanced Audio on page 56 Reset conditions The IP Softphone 2050 resets when The communication server causes the IP Softphone 2050 to perform a hard reset You change the IP Softphone 2050 skin Firewall applications intercept or delay packets causing the IP Softphone 2050 to reset due to the expiration of the Watchdog timer Note Use care when using firewa
30. a Ada bas pe eik S RR CR dE d n la aca ai 61 IB HBSUSUE I eL CEST pura ewes eee adis Ba a EAS CE RNC ACA Gel se duod a 61 Selecting the headset cuu ak sumam kx Rn x eee ex XA E eek RR D CAR 62 Setting external lamp controls l llilielellsleel ere 62 Lis the BSchdighi 2a eur PARE Rr ERROR ERROR UR wee HORS 63 Configuring Smart FUNCIONS siosan e dc Rp Rr h m Ec RR Abbo ca cn die d 64 Chapter 10 Accessibilty INteMAaCe c2scds cs cwd cere es eesti EX RE RE E EE x EXER 65 Gone GIOBDS euquacarazeRttbpytRRER ERI SORE 3 durer vr weRePberBpa OER Rd 65 DEBBIE ouod ope gue ad rd Rd oa E UR ure Sd UR ba ade did w Sade qd ea dues 65 Lie and TOS ociiash EE te dei d Xd ME ARP Ka RGR SS eR Pda e Vds d 65 Bosne Pie ER RET C beer cee EC LO LIO LET 66 len C WUO RR 66 Accessibility Interface Menu 2 nace aca hh RR 66 Navigating Control Groups and Menu Commands slessss 66 Navigating Control GENIS acea due E ERES E REERRE Se LeRAw amd 67 Navigating Menu Commands 2 2 2 05 cc ee ella nnm RR xA 67 UENO ot Keys uoa qug abd a te Rr RPG ERR PERE a Meta MOREE eR w GORGEOUS aad d 67 Chapter 11 Troubleshooting the IP Softphone 2050 llessee 69 Gonhsctuly POEME eoscsicipiteikERa4 R e P958 hake E ds 69 Communication server is unreachable 0 0000 cece eee rers 69 Connection ts TelntaliziDlg c2arackea states tases ee edesoasteeneseaeweads 70 AUINGUZAUONIONGE o ck Ghad nce ek 38 eee ee bes
31. a Outbox Dial mailbox in voicemail registry Programmable button on BCM Speaker To answer and make calls using the handsfree speaker For more information on programming memory buttons please refer to the IP Phone 2004 User Guide NN40050 108 or IP Phone 1140E User Guide NN40050 105 Hot keys You can assign keyboard hot keys to access the full range of Call Control window functions and menu options Adding a hot key To add a new hot key 1 Openthe Settings window For information about opening the Settings window refer to Opening the Settings window on page 47 Select Hot Keys Choose the feature group that you want to access Buttons Menu or Select Fields Accessibility Interface only From the Items list select the feature to which you want to assign a hot key Under Press a new shortcut key enter the key combination Alt Ctrl V for example that you want as your hot key 6 Click Assign Note If the key combination is already taken the previously assigned ea feature appears in the Shortcut Key Currently Used By text box To assign a hot key you can enter any keyboard key combination except for the following IP Softphone 2050 User Guide 20 Chapter 2 IP Softphone 2050 Call Control window AtoZ Shift A to Shift Z Alt A to Alt Z 0 to 9 Alt 0 to Alt 9 Asterisk Number sign Up down left and right arrow keys Shift Up Shift Down PageUp PageDn Alt F1 to Al
32. age 69 e Audio problems on page 72 e Reset conditions on page 75 e USB Headset problems on page 75 e Directory problems on page 77 Connectivity problems Communication server is unreachable Symptom One of the following messages appears e Connecting Server unreachable Reconnecting in xx seconds e 802 1 QoS is not supported on your network Description These messages indicate that the connection with the communication server cannot be established The IP Softphone 2050 sets a random retry time after which it attempts to reconnect This process repeats until the IP Softphone 2050 successfully connects The Connecting message appears briefly or not at all under the following conditions e The communication server is running and reachable e The IP Softphone 2050 is directed to the correct IP address The Server unreachable message appears when the IP Softphone 2050 encounters a problem contacting the communication server IP Softphone 2050 User Guide 70 Chapter 11 Troubleshooting the IP Softphone 2050 Potential causes e Network down e Computer not connected to the network e Invalid communication server settings in the Configuration Utility e Invalid communication server settings in DHCP configuration Communication server down Action e Ping another station on the network e Ping the communication server e Use the Server dialog box in the Settings window t
33. aker select the speaker you want to use from the speaker list To adjust the volume of the microphone and speaker use the volume slider bar To mute both devices select Mute NN40050 100 Chapter 9 IP Softphone 2050 Settings 55 To return the settings to installation defaults click Restore Original Values Hardware ID Note This dialog box is intended for expert users only Use the Hardware ID dialog box to select the hardware address reported to your communications server The Hardware ID text box displays the current hardware address MAC addresses The IP Softphone 2050 default IP address comes from your Ethernet hardware as a Medium Access Control MAC address If several Ethernet interfaces are installed then the IP Softphone 2050 chooses the first MAC address it detects and uses that address in all subsequent re connections Note Some Virtual Private Network VPN clients hide their MAC addresses In this case you must override the default value to prevent problems communicating with the server Selecting MAC addresses To select a MAC address 1 Click Auto Create The Hardware ID text box displays the next address in a range of addresses 2 Continue clicking Auto Create to move through the range of available addresses until you find the one you need After you click through all available MAC addresses Auto Create generates random hardware ID numbers Select one of these numbers if your Et
34. cts in the Local Directory on page 24 Deleting contacts from the Local Directory on page 24 Finding contacts in the Local Directory on page 25 Filtering a Local Directory on page 26 Dialing from the Local Directory on page 26 Dialing from the Redial List in the Local Directory on page 26 Dialing from the Callers List in the Local Directory on page 27 Managing Groups in the Shortcut Bar on page 27 Using the Properties dialog box on page 28 Adding contacts to a Local Directory You can add contacts to a Local Directory list or insert contacts into any group of shortcut links in the Shortcut Bar To add a contact to the Local Directory list 1 2 Open the Local Directory Select Edit New Contact or click New Contact on the toolbar The Properties dialog box appears Under the General tab selected by default enter the contact s name address telephone numbers and other personal information Select the Details tab to enter any of the following contact details Department Office or Assistant To enter miscellaneous information select the Notes tab Select the Settings tab to define the default dialing number as Business Home or Mobile Click OK Note For more information on entering information in the property fields see Using the Properties dialog box on page 28 IP Softphone 2050 User Guide 24 Chapter 4 Managing contacts from the Local Directory To add
35. dd the directory an icon appears in the Shortcut Bar You can then click the icon to view or dial contacts in that directory Linking to the LDAP directory To add a link to the LDAP directory in the Shortcut Bar 1 From the Local Directory menu select Directory Add Link To LDAP Directory A Properties dialog box appears From the Properties dialog box you can access the following three tabs General Security and Schema In the General tab enter the following required information into the corresponding field e Directory Name the name of the directory as you want it to appear in the Shortcut Bar LDAP Path the path to the LDAP directory stored on your hard drive e User Name and Password if applicable enter your LDAP user name and password In the Security tab select from the following security protocols e Use Secure Authentication e Use Encryption e Use SSL Encryption e Use Signing e Use Sealing In the Schema tab select the desired LDAP schema from the Schema list You can use this tab to add remove or modify an LDAP To add a new schema to the list 1 From the Schema tab click Add A Dialog box opens The Dialog box lists all current names and fields used by the LDAP directory In the Schema Name field enter the name you want to use for your new LDAP schema Click OK NN40050 100 Chapter 4 Managing contacts from the Local Directory 31 To remove a schema from the list 3 In t
36. e 2050 User Guide 28 Chapter 4 Managing contacts from the Local Directory To rename a group in the Local Directory Click open the group you want Right click anywhere on or under the Group button and list of contacts Select Rename Group A cursor appears in the Group button Enter the new name you want the group to be called Press Enter Note To view the list of contacts within a group click the desired group in the Shortcut Bar Using the Properties dialog box Use the Properties dialog box to enter or change contact information To open the Properties dialog box 1 Open the Local Directory 2 Do one of the following Select Edit gt New Contact Click New Contact on the toolbar Select a contact Select Edit gt Properties Click Properties NN40050 100 Chapter 4 Managing contacts from the Local Directory 29 The Properties dialog box contains four tabs e Properties dGeneral tab on page 29 e Properties Details tab on page 29 e Properties Notes tab on page 29 e Properties Settings tab on page 29 All four tabs offer an Export button Use this button to export contact information to a vcf file You can import this file into e mail or contact manager applications or any other software applications that use the vcf file format Properties General tab Use this tab to store a contact s name address e mail address company information and telephone n
37. e USB Headset Adapter e Access the Configure Smart Functions dialog box Selecting the headset For optimal performance select the headset from the list that matches the headset currently connected to your USB Headset Adapter To choose a headset 1 From the list select the headset you are using 2 Click Apply Setting external lamp controls Note The external lamp is available on the desktop adapter only The IP Softphone 2050 supports an optional external LED lamp also known as an in use lamp The lamp provides visual indication of call status headset connection and messages waiting You can set the lamp to illuminate under the following conditions Manual Override e Headset Disconnect e Active Call e Message Waiting Select the cadence how the lamp illuminates that you want to use for each of the above conditions Available cadences include e None e On e Flash e Flicker e Blink Manual Override With Manual Override enabled you can turn on the external lamp by pressing the Smart Functions button on your USB Headset Adapter To enable Manual Override select the cadence you want from the list To disable Manual Override select None NN40050 100 Chapter 9 IP Softphone 2050 Settings 63 Headset Disconnect With Headset Disconnect enabled the external lamp activates when the headset registers as disconnected from the USB Headset Adapter To enable Headset Disconnect select the
38. e unsure of the pathname or filename click Browse next to the Initial directory box You can then navigate to the correct directory make your selection and click OK to finish To change the icon that appears beside this function on the Smart Functions menu click Change then go through steps 7 to 9 If you do not want to change the icon go to step 10 Click Browse Navigate to the file you entered in the Command box and select it Click Open 10 Select one of the icons that appears 11 Click OK 12 To add the new function to the Smart Functions menu click OK To modify a custom function 1 2 3 Select the custom function you want to modify Click Modify Make the required changes IP Softphone 2050 User Guide 40 Chapter 6 IP Softphone 2050 USB Headset Adapter 4 Click OK To remove a custom function 1 Select the custom function you want to remove 2 Click Delete 3 To confirm the deletion click Yes NN40050 100 41 Chapter 7 IP Softphone 2050 macros About macros with the IP Softphone 2050 Use the IP Softphone 2050 to enter macros A macro is a sequence of keystrokes that you can use to automate repetitive actions For example you can program a macro that selects a particular telephone line and then dials a telephone number automatically or a macro that ensures a certain number is always dialed out on a particular telephone line To access the IP Softphone 2050 Macro Settings men
39. eaks in the IP Softphone 2050 audio streams To reduce the severity of these breaks turn off the Windows transition effects for menus and tool tips To turn off the Windows transition effects 1 Select Start Control Panel Display 2 Select the Effects tab or in Windows XP the Effects button on the Appearance tab 3 Clear Use transition effects for menus and tool tips Other applications Other applications running on your computer especially CPU intensive applications or applications that intercept or delay packets such as firewalls can cause broken audio IP Softphone 2050 User Guide 74 Chapter 11 Troubleshooting the IP Softphone 2050 Multiple Ethernet interfaces on a single PC can sometimes conflict with each other For example the IP Softphone 2050 sometimes exhibits intermittent breaks in audio when using docked notebooks that have a Xircom RealPort Cardbus Ethernet 10 100 Modem 56 PC Card PCMCIA inserted In the specific case of this PC card the problem relates to a version of the Xircom driver This driver takes CPU cycles even when it is not active and this in turn causes IP Softphone 2050 audio to become choppy Solutions for this example are e Upgrade your Xircom driver e Remove the PC card when the notebook is docked To upgrade your Xircom driver 1 Download and install a new PC card driver from the Xircom web site 2 Follow the installation instructions provided by Xircom Note
40. eee ae A 71 Unable to retrieve communication server parameters from DHCP server 71 cervis TENEN cad seeped ates LUCPERESPQDClSERA Gb in eed sede dete dees 72 PSM ORGS T Rata PRE ER Le SREY eRe ONSENIANS 72 Basis audio Operalion occ c act cette meg eroe REPS gaben RE P Y Vor Ree sesion 72 coUo T Jo MTM TI PR rcr 72 Broken or Choppy SD occ docete epe EROR ERES QE CERE PIRE dS 73 Windows sound plays from the headset 0 00 e eee ee eee 74 Advanced audio problems due to network performance 0 75 Reset CONGIIONS 2 loorcece ree RR e er cmd eugene rene S EA ER RACE gow 75 USB Headset Probleme e iascete esi tudmPreRRRReeseEPe ReQoqu LEY Y Ra Eds 75 Headset TIGE POCIGNOE a2 ides obese Pme she Rea pia tbe i rics n qui 79 USB Headset Adapter features appear dimmed ililsuissuss 76 Cannot hear audio through headset 0000 c eee eee eee T7 Sound still comes out of my computer speakers llis isses 77 Directory DIODOS 22440ccosespavsee eGo heeds he EE AEE MCA URP ER RE ERG 77 NN40050 100 11 Chapter 1 IP Softphone 2050 overview The IP Softphone 2050 is a business telephone application that you can use to make and take calls over your computer Using a headset or handset connected to your PC you control calls with a click of the mouse pointer from your PC keyboard or from the USB Audio Adapter Designed to work with IP based phone systems the IP Softphone 2050 provid
41. em administrator Installing the USB Headset Kit The IP Softphone 2050 supports a desktop USB headset adapter as well as a mobile adapter To install the USB Headset Kit 1 Ensure that you have the proper system requirements as listed in Nortel USB Audio Kit on page 21 2 Ask your system administrator to change settings if necessary to allow you to connect the IP Softphone 2050 to the communication server 3 If using the mobile adapter connect the headset to the adapter If using the desktop adapter you must e Connect the coiled lower cord to the headset cord with the Quick Disconnect connector make sure it is securely fastened e Connect the headset cord to the RJ9 jack on the adapter 4 Connect the USB cable to the headset adapter and to one of the USB jacks on your computer or USB hub The first time the headset adapter is plugged in a delay occurs while the Windows operating system configures the device and locates appropriate driver software If the installation software asks for the original Windows CD ROM insert the CD ROM so that the Windows operating system can locate drivers For more information about installing the IP Softphone 2050 software contact your system administrator NN40050 100 23 Chapter 4 Managing contacts from the Local Directory You can use the following options to manage contacts in the Local Directory Adding contacts to a Local Directory on page 23 Editing conta
42. es Voice over IP VoIP services using a telephony server and your Local Area Network LAN or Wide Area Network WAN The server that supports your IP Softphone 2050 determines the features you can access such as Call Conference Call Transfer and Call Forward Features The IP Softphone 2050 supports the following features Twelve user defined feature keys six Programmable Line e DN Feature Keys self labeled and six lines features accessed by pressing the shift key e Four soft keys that provide access to a maximum of 10 features e Four line display Directory capabilities stored locally on your PC or linked to external directories such as Lightweight Directory Access Protocol LDAP Microsoft Outlook and Windows Address Book WAB contact management software e One click direct dialing from various windows and applications e Five specialized fixed keys Directory Inbox Message Shift Outbox Services Expand e Dedicated call processing keys Hold Goodbye Answer Volume Mute Navigation Message Waiting IP Softphone 2050 User Guide 12 Chapter 1 IP Softphone 2050 overview e User selected ringer that lets the PC speakers or the headset ring for incoming calls e Choice of the following interfaces 1140 skin Compact black and silver skins Accessibility Interface for the visually impaired e Programmable hot keys that allow single key access to
43. f the following operating systems e Microsoft Windows XP e Microsoft Windows XP Professional Service Pack 1 Microsoft Windows XP Professional Service Pack 2 e Microsoft Windows 2000 Professional e Microsoft Windows 2000 Professional Service Pack 1 e Microsoft Windows 2000 Professional Service Pack 2 e Microsoft Windows 2000 Professional Service Pack 3 Microsoft Windows 2000 Professional Service Pack 4 Nortel USB Audio Kit The USB Audio Kit lets you hear and speak with your callers To ensure proper IP Softphone 2050 functionality use only the following Nortel supported or compatible USB audio kits e Nortel Enhanced USB Adapter desktop e Nortel Mobile USB Adapter mobile e Algo Analog Terminal Adapter compatible IP Softphone 2050 User Guide 22 Chapter 3 Installing and setting up the IP Softphone 2050 The Nortel USB Audio Kit includes e USB Headset Adapter desktop or mobile e Installation Guide English and French e USB cord Some kits also include a headset The Algo Analog Terminal Adapter ATA is a USB adapter that lets you use analog terminals instead of headsets With an Algo ATA users can for example use a cordless handset with their IP Softphone 2050 Note The IP Softphone 2050 is compatible with the Algo ATA For support see www algosolutions com Installing the IP Softphone 2050 Refer to the IP Phones Description Installation and Operation 553 3001 368 or consult your syst
44. features available at any time depend on your current call activity Server support IP Softphone 2050 functionality depends on communication server configuration To view additional features click the More soft key Programmable button on BCM Programmable button on BCM To scroll through menus and lists in the display area Use the Send Enter key at the center of the navigation cluster to confirm menu selection 1140 skin only To increase or decrease the headset volume To listen to the receiving party without transmitting To return to a two way conversation click the Mute button again The mute button mutes the headset microphone To answer and make calls To place an active call on hold The feature key label for the line on hold displays a flashing icon to indicate that the call is on hold Return to the call by clicking the Line button of the call on hold To terminate an active call To access one of six programmable Line keys These keys can represent line appearances DNs or features The communication server provides the labels that appear on these keys To dial a telephone number Use your mouse pointer to click the numbers you want to enter Programmable button on BCM To access feature list and network services Feature reserved for future use NN40050 100 Chapter 2 IP Softphone 2050 Call Control window 19 Element Function To access your messages or return a call Inbox Messages
45. he Schema tab select the schema you want to remove from the list Click Remove The LDAP Directory dialog box appears with the message Remove the schema Are you sure Click Yes To modify an existing schema 1 In the Schema tab select the schema you want to modify from the list A Dialog box opens The Dialog box lists all current names and fields used by the LDAP directory Modify the Schema Name Click OK Linking to Outlook To add a link to your Outlook directory in the Shortcut Bar 1 From the menu select Directory Add Link To Outlook Directory A Properties dialog box appears In the Directory Name field enter the name of your Outlook directory as you want it to appear in the Shortcut Bar Click OK Linking to Windows Address Book directory To add a link to a WAB directory in the Shortcut Bar 1 From the menu select Directory Add Link To Windows Address Book A Properties dialog box appears In the Directory Name field enter the name of your Windows Address Book directory as you want it to appear in the Shortcut Bar In the WAB Name field enter the name of the WAB file you want to link to from the Shortcut Bar Note If you do not know the name of the WAB file click the browse button to the right of the WAB Name field A Windows Open dialog box appears Use this dialog box to navigate and select the file you need from your file system IP Softphone 2050 User Guide 32
46. hernet hardware address is not unique to the server To return the settings to their installation defaults click Restore Defaults To reset the Hardware ID while the IP Softphone 2050 is running click Reset Note The Firmware Version field displays the latest IP Softphone 2050 firmware version reported by the server IP Softphone 2050 User Guide 56 Chapter 9 IP Softphone 2050 Settings Advanced Audio Note This dialog box is intended for expert users only Use the Advanced Audio dialog box to override the audio values defined by your communications server Using NetEQ Global IP Sound Select NetEQ Global IP Sound to use the audio values assigned by NetEQ packet loss concealment software NetEQ helps maintain voice quality in loss prone environments wireless internet and so on Overriding communication server values In cases where network performance causes audio difficulties adjusting the values in this area can help achieve a workable audio quality balance Select the Override communication server values to adjust the following values e Jitter e Highwater Mark e Early Packet Resync e Late Packet Resync Jitter Though voice frames are transmitted at a fixed rate some frames arrive faster or slower than others This can result in degraded sound quality called jitter A jitter buffer adds a small delay in the delivery of the frames smoothing out transmission and improving sound quality
47. hone 2050 features The screen is divided into four groups of controls Display Line and Feature Date and Time and Indicators Menu Command options in the Accessibility Interface match those in the standard Call Control window For more information about navigating the Accessibility control groups and Menu Command options see Accessibility Interface on page 65 NN40050 100 Chapter 2 IP Softphone 2050 Call Control window 17 Call Control window elements and functions Table 1 describes the elements and functions of the Call Control window IP Softphone 2050 User Guide 18 Chapter 2 IP Softphone 2050 Call Control window Table 1 IP Softphone 2050 components and functions Element Primary display Soft keys G3 Copy Qj Quit Navigation arrows Volume decrease increase Mute WD Answer wf Hold WARS Release Line keys Dialpad n Directory el Services Expand Function To provide call information such as Caller ID and instructions for using certain soft key features When idling the telephone displays only the date and time To access server definable features such as Transfer for connecting calls to other people Conference for group calls and so on To select a feature click one of the four available soft labelled soft keys and then follow the instructions on the display Available soft key features vary depending on Your current task the
48. ime searches the date and time area 3 Enter the new text in the Replace with text box Click OK The Find what dialog box closes 5 Click Apply To remove an existing text replacement rule 1 Select the rule you want to remove from the list 2 Click Remove The text rule disappears The affected text returns to its original form Lamp Sounds Use the Lamp Sounds dialog box to select sound effects that let you know when the message lamp or mute lamp is on To assign a sound for either the message or mute lamp From the Select a condition list select Message Lamp On or Mute Lamp On Select Play sound Enter the path and file name of the audio file you want to use You can also search for the file by clicking the browse button When selected the file name appears in the text box 4 Enter how often you want the sound repeated in the minutes and seconds fields found in the Repeat every area Note The IP Softphone 2050 currently supports only wav files IP Softphone 2050 User Guide 60 Chapter 9 IP Softphone 2050 Settings Key Type The IP Softphone Call Control window supports six line feature keys Figure 2 on page 16 Use the Key Type dialog box to select which keys the IP Softphone 2050 uses to place calls line keys To assign a line key 1 Select the check box next to the key or keys that you want to use Key layout corresponds to the layout on the Call Control window 2 Click Apply To retur
49. ions and terminate input sequences Features Select to view a list of available server supported features Macros From the macros menu select the macro you want to dial Using the View menu From the View menu you can choose from any of the following Local Directory Select to access the Local Directory window Menu Bar Options Select to show or hide the menu bar Select Autohide Menu Bar to hide the menu bar when not in use Always on Top Select to keep the phone on top at all times NN40050 100 Chapter 8 IP Softphone 2050 menu commands 45 Using the Help menu From the Help menu you can choose from any of the following e Quickstart Select to view basic information on operating the Call Control window and the USB headset e Hot Keys Select to view a list of both Buttons and Menus hot keys e License Agreement Select to view Nortel s software license agreement e Contents Select to open the contents section of the IP Softphone 2050 Help system e Search Select to search for a specific item in the IP Softphone 2050 Help system e Index Select to open the index section of the IP Softphone 2050 Help system e About IP Softphone 2050 Select to view information about the IP Softphone 2050 such as the version number or copyright information IP Softphone 2050 User Guide 46 Chapter 8 IP Softphone 2050 menu commands NN40050 100 47 Chapter 9 IP Softphone 2050 Settings
50. ll applications on the same computer as the IP Softphone 2050 Excess delay or loss of communication with the server occurs USB Headset problems Headset not functioning If you experience any headset problems try the following actions in the order presented 1 Verify that you are using a supported operating system For a list of supported operating systems refer to System requirements on page 21 To check your operating system a Select Start b Right click My Computer C Select Properties A System Properties window appears d Select General The General tab lists system registration and computer information Verify that Universal Serial Bus controllers appears in the Windows Device Manager To open the Device Manager a Select Start b Right click My Computer C Select Properties The System Properties window appears IP Softphone 2050 User Guide 76 Chapter 11 Troubleshooting the IP Softphone 2050 d Select Hardware The Hardware dialog tab appears e Click Device Manager 3 If Universal Serial Bus controllers does not appear in the Device Manager Ensure that USB is enabled in your computer setup menu e Check for a BIOS upgrade e Contact your computer supplier 4 Verify that USB Audio Device appears under Sound video and game controllers in the Windows Device Manager To open the Device Manager refer to step 2 5 Verify that HID compliant device and USB Human Interface Device appear
51. n the settings to their installation defaults click Restore Defaults Phone number dialog box When you make a call from the Local Directory or select Make Call from the system tray menu a Phone number dialog box opens A Select a line key menu in the dialog box lists all selected lines Use the Key Type dialog box to add or remove items from this list Accessibility Interface In the Accessibility Interface selected keys show as Idle or Active Keys not selected feature keys show as Feature Inactive or Feature Active About The About dialog box displays current information about the IP Softphone 2050 including the following e Current version number e Copyright information e Nortel logo Global IP Sound logo Language Use the Language dialog box to select the language for the IP Softphone 2050 Settings window Local Directory and all menus and dialogs associated with the main application Note Some language that you encounter in operating the IP Softphone 2050 comes from your communications server or from your computer operating system OS Setting the language from the Language dialog box does not affect either server supplied or OS supplied language NN40050 100 Chapter 9 IP Softphone 2050 Settings 61 To change the currently set language 1 From the language list select the language you want 2 Click OK Supported languages include English French Swedish Danish Norwegian German Dutch
52. ng up the IP Softphone 2050 21 System requltemeflte iu ise ce ago den s dedos d abre io eee cee D aea dios 21 Supported operating systems 0000 eee 21 Nortel USB AUS RS cues cs eerte REARERERSG RI PPP REP aoe Ged ba 21 Installing the P Softphone 2050 iuuuluue auk akon e RR he RC AUR a d 22 Installing the USB Headset Kit 0000 c cee 22 Chapter 4 Managing contacts from the Local Directory Le 23 Adding contacts to a Local Directory 06 cc ces ee occu hr RR ARR ROR RR RR 23 Editing contacts in the Local Directory 0 0 0 cee ee 24 Deleting contacts from the Local Directory 02 00 e eee eee eee 24 Finding contacts in the Local Directory 0 0 cece ee eee 25 Filtering a Local Directory oc ccc ecient eee Ee EE OR ee ew RS 26 Dialing from the Local Directory 2 20 6 hearse cee bad eee Ee nm eee 26 Dialing from the Redial List in the Local Directory 0 000 e eee eae 26 Dialing from the Callers List in the Local Directory 00000 ee aeeae 27 IP Softphone 2050 User Guide 6 Contents Managing Groups in the Shortcut Bat isses rr hh mE eens 27 Using the Properties dialog Dox sisse esee roh mh y nha 28 Properties General tab lllslleelelesl res 29 Propertios Dotalls tab couccssmecesesien ue xd n px RR x X Rr Reg RR Rx 29 Properies Notes taD aed scere RRRE ERI ERED RAE TR GXG RqercG RE P E Re X qd
53. ntrol group press Page up e To skip to the first control group press Home e To skip to the last control group press End e To read the field at the current cursor location press F1 e To read the contents of the control group at the current cursor location press Shift F1 e To execute a command from the current cursor location when over an executable field press Shift Enter Navigating Menu Commands To access the Menu Command system from the keyboard press Alt the first letter of the menu you want to access For example press Alt F to access the File menu From within the Menu Command system you can e Use the arrow keys to move left and right among the five menus e Use the arrow keys to move up and down the menu highlighting options as you go e To make your selection press Enter Or press the first letter of the selection you want Using hot keys You can assign keyboard hot keys to access the full range of Call Control window functions and menu options necessary for using all of the IP Softphone 2050 features from the Accessibility Interface For more information on adding or removing hot keys see Hot keys on page 19 IP Softphone 2050 User Guide 68 Chapter 10 Accessibility Interface NN40050 100 69 Chapter 11 Troubleshooting the IP Softphone 2050 The following sections describe various troubleshooting issues and suggested remedy actions e Connectivity problems on p
54. o on page 56 e Listener IP on page 57 e Sounds on page 57 e Hot Keys on page 58 e Text Replacements on page 58 e Lamp Sounds on page 59 e Key Type on page 60 e About on page 60 Language on page 60 e Personal Call Recording on page 61 e USB Headset on page 61 Features and functions are listed in the left pane of the IP Softphone 2050 Settings window see Figure 3 on page 47 Select the desired feature to open the corresponding dialog box Profiles Use profiles to configure the IP Softphone 2050 Using profiles you can keep multiple IP Softphone 2050 configurations on the same computer When you make changes to any feature or function the changes affect only the current profile Note The name of the current profile appears at the lower right corner of all IP Softphone 2050 Settings dialog boxes above the Apply button see Figure 3 on page 47 To open the Profiles dialog box select Profiles from the list in the left pane of the Settings window NN40050 100 Chapter 9 IP Softphone 2050 Settings 49 Creating new profiles A text box at the top of the Profiles dialog box displays the current profile To create a new profile 1 Click New An empty text box called Profile Name opens Enter the name of the new profile Click OK Removing profiles To remove a profile 1 2 From the list of profiles select the profile that you want to
55. o authorization to use the communication server Potential causes e Your system administrator has not authorized the IP Softphone 2050 e The HardwareID found in the Settings window under the Hardware ID dialog box does not match the HardwareID provisioned for the communication server Action Contact your system administrator Unable to retrieve communication server parameters from DHCP server Symptom The following message appears DHCP server is not available Description A connection with the DHCP server cannot be established Potential causes Network down e DHCP server configuration error Action Contact your system administrator IP Softphone 2050 User Guide 72 Chapter 11 Troubleshooting the IP Softphone 2050 Service denied Symptom The following message appears Service Denied Reason XXXX Description You are not authorized to use the communication server Potential causes e Invalid HardwareID in the Hardware ID dialog box see Hardware ID on page 55 e Invalid communication server configuration Action Ensure that your communication server programming is correct Contact your system administrator Audio problems Basic audio operation To verify the physical connection of the USB adapter and headset as well as proper Windows audio configuration 1 Record an audio message 2 Play the message back using the USB headset One way audio If you
56. o verify the communication server IP address and port number for more information see Server on page 51 e Verify correct configuration of the communication server Check for the following an available port an available license and for correct security Connection is reinitializing Symptom The following message appears Connection Established Reinitializing Description This message appears after the IP Softphone 2050 establishes a connection and sends a request to the communication server to resume connection The communication server is expected to reply to this request Some communication servers direct the IP Softphone 2050 to various subcomponents causing this message to appear two or three times in rapid succession during a normal startup Note Under normal setup the Connection Established z Reinitializing message appears briefly then disappears after successful connection Potential causes e A Connection Established Reinitializing message indicates a programming error in the communication server Action Wait a moment Under normal operation the message disappears after successful connection If the message continues check for correct communication server programming NN40050 100 Chapter 11 Troubleshooting the IP Softphone 2050 71 Authorization failed Symptom The following message appears Authorization failed Description The IP Softphone 2050 has n
57. re group keys to place or receive calls or to access a range of server supported IP Softphone 2050 features Note Only your system administrator can assign Line keys Contact gt your system administrator for more information about the available features that your server provides IP Softphone 2050 User Guide 66 Chapter 10 Accessibility Interface Date and Time Use the Date and Time group to check the current date and time When on a call you can check the duration of your connection in the top field of the group Indicators Use the Indicators group to check if you have a message waiting or to determine if the mute function is off or on Accessibility Interface Menu The Accessibility Interface offers a Menu Command system identical to the standard Call Control window File Edit Keys View and Help are all supported For further details see IP Softphone 2050 menu commands on page 43 Navigating Control Groups and Menu Commands You can navigate through the four Control Group fields as well as the Menu Command system using your keyboard instead of the mouse pointer NN40050 100 Chapter 10 Accessibility Interface 67 Navigating Control Groups Use the following keystrokes to move through the four Control Group fields To move to the next field press Tab To move to the previous field press Shift Tab e To move to the next control group press Page down To move to the previous co
58. ree methods are Numeric Select Numeric and the IP Softphone 2050 interprets keyboard characters a 1 800 number for example as single numbers for dialing IP Softphone 2050 User Guide 44 Chapter 8 IP Softphone 2050 menu commands Alphabetic Select Alphabetic and the IP Softphone 2050 interprets each keyboard character as a multiple number For example use this option when entering a name in a network directory where the algorithm interprets the character B for example as 2 2 With alphabetic mode selected the application interprets the name Bob as 2 2 pause 6 6 6 pause 2 2 pause Native Select Native and the IP Softphone 2050 interprets alphabetic keys as ASCII characters Requires server support the item normally appears dimmed Using the Keys menu From the Keys menu you can choose from any of the following Headset Handset Select to answer an incoming call or obtain a dial tone to make a call Handsfree Select to answer or make a call using the handsfree speaker To set the desired speaker select File Settings Sound Devices From Handsfree Ringing Paging device select your Speaker from the speakers list Answer Select to answer an incoming call or obtain a dial tone Release Select to end a call Hold Select to put an active call on hold Mute Select to place your call on mute You can hear the caller but the caller cannot hear you Send Select to confirm menu select
59. remove Click Remove A Remove profile Are you sure message appears Click Yes The profile is deleted from the list Note My Server is a built in profile name and cannot be deleted Modifying profile names To modify a profile name 1 2 From the list of profiles select the profile that you want to modify Click Modify Name The Profile Name text box opens with the name of the profile highlighted Enter the new profile name Click OK The new name shows in the list IP Softphone 2050 User Guide 50 Chapter 9 IP Softphone 2050 Settings Selecting profiles To choose which profile the IP Softphone 2050 uses for your current session 1 From the list of profiles select the desired profile 2 Click Reset If the IP Softphone 2050 is currently running it tries to reestablish communication with the server as defined by the profile The Main Application screen opens If the IP Softphone 2050 is not currently running the Settings window closes The next time you start the IP Softphone 2050 it attempts to connect to the server as defined by the profile Note Check the server dialog box in IP Softphone 2050 Settings to see gt which server your current profile uses Exporting profiles You can export your IP Softphone 2050 profiles to your computer hard drive either to back up the configuration or for use in other applications To export your profiles 1 Click Export A Save As
60. reverse engineer decompile disassemble or otherwise attempt to discover the source code of the Software except to the extend such prohibition is contrary to law You shall not modify adapt translate or create derivative works based on the Software except as necessary for you to operate the Software on a computer of your selection You shall not rent lease sublicense or otherwise distribute the Software or derivative works thereof but you may transfer all your rights in the Software to another person or entity provided that you transfer this License Agreement and all copies of the Software in your possession Termination This license is effective upon your clicking the ACCEPT button and shall continue until terminated as hereinafter set forth If you don t ACCEPT these terms clicking the CANCEL button will signify your rejection of this Agreement and the rights granted herein If you choose to cancel this Agreement you may return this product to the place of purchase to receive a refund of any license fees paid Nortel may terminate this license automatically and without notice to you and require you to return or destroy the Software and all copies thereof if you are in breach of any term hereof In any event Article 2 Ownership of Software and Copies Article 3 Restrictions Article 5 Disclaimer or Warranty and Article 6 No Liability for Consequential Damages shall survive termination DISCLAIMER OF WARRANTY THE SOFTWARE
61. rnational Sale of Goods is expressly excluded You agree that the Software shall not be shipped transferred or exported into any country or used in any manner prohibited by the United States Export Administration Act or any other export laws restrictions or regulations 8 Notice to United States Government End Users You acknowledge that any Software furnished under this License Agreement is commercial computer software developed at private expense and is provided with RESTRICTED RIGHTS Any use modification reproduction display release duplication or disclosure of this commercial computer software by the United States Government or its agencies is subject to the terms and conditions and restrictions of the License Agreement in accordance with the United States Federal Regulations at 48 C E R Section 12 212 and Subsection 227 7202 3 or applicable subsequent regulations 9 General Should any term of this License Agreement be declared void or unenforceable such term shall be deemed severable from the remaining terms but shall in no way otherwise affect the validity or enforceability of this License Agreement This License Agreement represents the entire agreement between Nortel and you concerning the Software and supersedes all prior understandings and agreements relating to the Software whether oral or written The failure of Nortel to enforce any of its rights granted hereunder or to take action against you in the event that you breach any
62. s button to bring the IP Softphone 2050 to the foreground If the IP Softphone 2050 is maximized press this button to minimize the IP Softphone 2050 Available on the desktop adapter only Press this button to access the Smart Functions menu For more information refer to Using the Smart Functions menu on page 37 To answer an incoming call press Answer If you have no incoming call when you press this button the IP Softphone 2050 selects a line and you hear a dial tone Press the Release button to terminate the current call Press the Mute button to mute a call When you mute a call you can still hear your caller but your caller cannot hear you Press the Mute button a second time to resume your conversation You can find the Mute light beside the Mute button With a call on mute the Mute light illuminates With a call off mute the Mute light remains off IP Softphone 2050 User Guide 36 Chapter 6 IP Softphone 2050 USB Headset Adapter Element Volume button Backlight Function Use the Volume button to control the volume of the headset When the Smart Functions Menu appears use these buttons to move up and down in the menu The backlight illuminates when your headset is connected to the IP Softphone 2050 application To activate or deactivate the backlight feature click on File Settings USB Headset and select or clear the Use backlight check box NN40050 100 Chapter 6 IP Softphone
63. self and its subsidiaries collectively Nortel 1 Grant of License Subject to the terms of this License Agreement and the payment of the applicable license fees Nortel hereby grants to you and you accept a non exclusive non transferable right to a install one copy of the Software in a single location on a hard disk or other storage device and to execute such copy solely for your internal use and b store another copy of the Software in a single location on a hard disk or other storage device solely for backup purposes Nortel and its suppliers reserve any rights not expressly granted to you herein including without limitation any rights in trademarks included with the Software any rights in copies of the Software and any other intellectual property rights in the Software Ownership of Software and Copies You acknowledge and agree that a the Software is a proprietary product of Nortel and or its suppliers protected under United States copyright law patent law trademark law and or related international treaty provisions and b elements of the software including without limitation the structure algorithms and programming techniques are valuable trade secrets of Nortel and its suppliers Restrictions Neither concurrent use of the Software nor installation of the Software through a local area network is permitted without separate authorization from Nortel and the payment by you of any other license fees You shall not
64. still comes out of my computer speakers Description The IP Softphone 2050 configuration does not direct all call audio to the headset Action To direct all call audio to your headset select USB Audio Device as both headset microphone and headset speaker in the Sound Devices dialog box see Sound Devices on page 54 Directory problems To use the Redial List and Callers List e The communication server must support these features e Your system administrator must enable the appropriate class of service If you cannot access the Redial List or Callers List contact your system administrator IP Softphone 2050 User Guide 78 Chapter 11 Troubleshooting the IP Softphone 2050 NN40050 100 Index 79 Index A Answer 18 C Copy 18 D Dialpad 18 Directory 18 E Expand 18 H Hold 18 I Inbox Messages 19 L Line keys 18 Local Area Network LAN 11 N Navigation arrows 18 O Outbox Shift 19 P Primary display 18 Q Quit 18 R Release 18 S Services 18 Settings 47 Soft keys 18 Speaker 19 V Voice over IP VoIP 11 Volume 18 WwW Wide Area Network WAN 11 IP Softphone 2050 User Guide
65. t F12 F1 Shift F1 Ctrl F1 Ctrl Alt F1 Ctrl Alt Shift F1 Space bar Removing a Hot Key To remove a hot key 1 Open the Settings window For information on opening the Settings window refer to Opening the Settings window on page 47 Select Hot Keys Choose the feature group that you want to access Buttons Menu or Fields Accessibility Interface only From the Items list select the feature from which you want to remove a hot key Click Remove System tray icon and menu Use the IP Softphone 2050 system tray icon menu to manage phone calls and messages without opening the Call Control window To access the menu right click the IP Softphone 2050 icon in the Windows taskbar system tray From this menu you can make answer and manage your calls as well as access macros and features NN40050 100 21 Chapter 3 Installing and setting up the IP Softphone 2050 System requirements To use the Nortel IP Softphone 2050 you require e Pentium compatible CPU 200 MHz or higher e 128 Mbytes RAM or higher for Microsoft Windows 2000 e 256 Mbytes RAM or higher for Windows XP e 55 Mbytes or higher free hard drive space all languages e 800X600 or higher resolution monitor 16 bit color e Universal Serial Bus USB port version 1 1 or 2 0 e Nortel Enhanced USB Adapter desktop or Nortel Mobile USB Adapter mobile Supported operating systems To use the IP Softphone 2050 you must have one o
66. t users only Use the Listener IP dialog box to override port assignments when the IP Softphone 2050 application conflicts with another application on your computer Under normal operation the IP Softphone 2050 listens for UNIStim traffic on all IP addresses and IP ports You can set the IP Softphone 2050 to listen to only one specific IP address or port To use a specific address 1 Select Use a specific address The dimmed text box activates 2 Enter the address to which you want the IP Softphone 2050 to listen The format of the IP address is 99 99 99 99 To use a specific port 1 Select Use a specific port The dimmed text box activates 2 Enter the port to which you want the IP Softphone 2050 to listen To return the settings to their installation defaults click Restore Defaults Sounds Use the Sounds dialog box to select sound effects for when the IP Softphone 2050 connects to or disconnects from a call server IP Softphone 2050 User Guide 58 Chapter 9 IP Softphone 2050 Settings You can assign a sound to any of the following three events e Server connected e Server unreachable e Server unresponsive To assign a sound to an event 1 From the Select an event list select the event to which you want to assign a sound Select Play sound Enter the path and file name of the audio file you want to use You can also search for the file by clicking browse The selected file name appears in the text box
67. tact by name or number NN40050 100 Chapter 4 Managing contacts from the Local Directory 27 Enter the number of the contact to find it 3 To dial the selected entry double click the contact Dialing from the Callers List in the Local Directory To dial from the Callers List 1 Open the Callers List using one of the following methods e Select Callers List in the Shortcut Bar of the Local Directory window e Select Keys gt Features gt Inbox Find the contact using one of the following methods e Scroll to the desired contact e Search for the contact by name or number Enter the number of the contact to find it To dial the selected entry double click the contact Managing Groups in the Shortcut Bar You can add remove or rename groups in the Shortcut Bar of your Local Directory To open a group of shortcut links and view its list of contacts click the desired group from the Shortcut Bar To add a group to a Local Directory 1 2 3 Right click a blank area on the Shortcut Bar Select Add New Group A blank group button with a blinking cursor appears at the bottom of the Shortcut Bar Enter the name you want for the group and press Enter To remove a group in a Local Directory A OO N Click open the group you want Right click anywhere on or under the Group button and its list of contacts Select Remove Group At the Delete Are you sure prompt click Yes IP Softphon
68. u from the Call Control window click File gt Settings Macros All macros are listed in the Macros Settings window You can also access macros by selecting Keys Macros Entering a macro You can enter a macro to automate a procedure or repetitive action To enter a macro Open the Settings window For details refer to Opening the Settings window on page 47 2 Select Macros The Macros settings dialog box opens 3 Click The New Macros dialog box opens Enter the name of your new macro Create the macro using a combination of the following e To enter numbers click the dialpad e Select the actions you want from the Keys menu and then click Add To add the new macro to the list click Apply To exit the Macros dialog box click OK Note Use the Pause action to introduce a half second delay in the zi macro a requirement for some Interactive Voice Response applications and voicemail systems IP Softphone 2050 User Guide 42 Chapter 7 IP Softphone 2050 macros Deleting a macro To delete a macro 1 From the Macro menu select the macro you want to delete 2 Click Delete Macro This clears the macro 3 To finalize the change press Apply Playing a macro You can play macros to dial telephone numbers or access your voicemail To play a macro 1 From the Call Control window select Keys Macros 2 Select the desired Macro by name NN40050 100 43 Chapter 8 IP Softphone 2
69. umbers To create a contact record enter the contact s name and at least one telephone number All other information is optional Note To add a half second delay in the dialing pattern insert a comma in the telephone number wherever you want the pause to occur You can add as many pauses as required by inserting an equal number of commas Properties Details tab Use the Details tab to enter any of the following contact details e Department e Office e Assistant Properties Notes tab Use this tab to record miscellaneous information about a contact You can enter significant dates recent orders meeting locations or any information you require when you call the contact Properties Settings tab Use this tab to set the default dialling number for the contact To set the Default Dial click the desired option button Business Home or Mobile To dial a contact s non default telephone number right click the contact and select any other telephone number that appears in the menu IP Softphone 2050 User Guide 30 Chapter 4 Managing contacts from the Local Directory Linking to external directories You can access the following external directories from the Local Directory window Lightweight Directory Access Protocol LDAP directory Outlook directory Windows Address Book directory WAB To access these external directories you must create a link to the desired directory in the Shortcut Bar After you a
70. user definable features e Supported languages including English French Swedish Danish Norwegian German Dutch Portuguese Czech Finnish Hungarian Italian Polish Spanish Japanese Russian Latvian and Turkish e Three input modes Digit Alpha and Native e Macro functions available for programming long dialing patterns Components e Call Control window on page 12 e Local Directory window on page 12 e Settings window on page 12 e System tray icon and menu on page 13 e j2050 exe application on page 13 Call Control window The IP Softphone 2050 Call Control window displays the line keys feature buttons and call display Use this window to make and manage your telephone calls You also use this window to access both your Local Directory and CS 1000 Directory features Personal Directory Redial List Callers List Application Server Administration and Password Administration For more information about the Call Control window refer to Call Control window on page 15 Local Directory window Use the Local Directory window to create manage and use a telephone directory stored on your local computer and to access external directories such as LDAP Outlook and WAB Settings window Use the Settings window a series of dialog boxes to set up the various IP Softphone 2050 features For information about opening the Settings window refer to IP Softphone 2050 Settings on page 4T
71. verwritten during installation then you must designate the correct path to the IP Softphone 2050 file NN40050 100 Chapter 9 IP Softphone 2050 Settings 53 To select the path to the IP Softphone file 1 Click Browse A Browse for folders dialog box opens Locate and select the IP Softphone 2050 folder in your file system Click OK Note You can also use the skin dialog box to set the IP Softphone 2050 to the Accessibility Interface For information about opening or using the Accessibility Interface refer to Accessibility Interface on page 65 Features Use the Features dialog box to rearrange the features found under Keys gt Features on the Call Control window The Feature Menu lists all available server supported features Use the arrow keys to move individual items up and down in the list The list includes e Directory e Services e Expand e Copy Quit e Inbox e Outbox Note In CS 1000 systems the Available Features list remains empty You can access any item on the Available Features list from the Keys gt Features list Macros For information on setting macros refer to IP Softphone 2050 macros on page 41 Audio Use the Audio dialog box to adjust the level of buffering between your audio hardware and the IP Softphone 2050 IP Softphone 2050 User Guide 54 Chapter 9 IP Softphone 2050 Settings Use the Quality slider to increase or decrease the amount of dela
72. y Less delay speeds up buffering but reduces audio quality Higher quality improves audio quality but slows down buffering Note If your IP Softphone 2050 audio sounds choppy or broken move EJ the slider toward Higher Quality Sound Devices Use the Sound Devices dialog box to select and set the various IP Softphone sound devices The dialog box is separated into two areas e Headset or Handset device e Handsfree Ringing Paging device Headset or handset device When using a headset or handset use this area to e Select the microphone and speaker e Adjust volume e Select or clear mute status The Microphone text box displays the currently selected microphone To change the microphone select the microphone you want to use from the microphone list The Speaker text box displays the currently selected speaker To change the speaker select the speaker you want to use from the speaker list To adjust the volume of the microphone and speaker use the volume slider bar To mute both devices select Mute Handsfree Ringing Paging Device When using a handsfree ringing paging device use this area to e Select the microphone and speaker e Adjust volume e Select or clear mute status The Microphone text box displays the currently selected microphone To change the microphone select the microphone you want to use from the microphone list The Speaker text box displays the currently selected speaker To change the spe

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