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Avaya IP Softphone 2050 and Mobile Voice Client 2050 User Guide

1. Message Lamp Display Messages Shift Directory Services Volume Up d Expand Volume Down i Copy Dialpad i Quit Mute 7 p56 EPEE DEE Menu Bar p rile Keys Help 2 c t E Paste Contacts PE Toolbar System Input Toolbar Toggle Settings Navigation You can use the up down left and right cursor control arrow keys on your PDA as navigation buttons to move around the display of MVC 2050 Appearance The appearance of the Call Handling Screen differs with each available skin For more information about skins see MVC 2050 graphical interface skins components on page 81 The MVC 2050 uses a special screen font which requires that ClearType be enabled on your PDA ClearType software improves the Mobile Voice Client 2050 Call Handling screen appearance and readability of text on liquid crystal displays LCDs pocket PC screens and flat panel monitors See MVC 2050 configuration on page 77 for information about enabling ClearType MVC 2050 graphical interface skins components The MVC 2050 skins are the graphical representation of the MVC 2050 The diapad menu and icon buttons are located on the skin Skins come in several colors and arrangements To select a skin 1 Select Settings 2 Select Skin 3 Select a skin from the list All skins share the following common components See Figure 8 on pa
2. IP Softphone 2050 menu commands Record Starts recording a macro Help Opens the IP Softphone 2050 Help window About Displays information about the IP Softphone 2050 Exit Closes the Call Control window but does not disconnect your computer from the telephony server so you can still receive telephone calls the i2050srv application remains running in the background Standard Call Control window menu The Standard Call Control window menu contains the following items Configure Audio Specifies the sound device you want to use with the IP Softphone 2050 A sound device such as the USB Audio Kit enables your computer to send and receive audio sound signals Select Skin Selects a Call Control window Standard or Enhanced Select Language Selects the language that is used on the IP Softphone 2050 Exit Closes the application View menu The View menu contains the following items Local Directory Displays the Local Directory Message Waiting Shows or hides the Message Waiting Light Toolbar Shows or hides the Toolbar Primary Display Shows or hides the Primary Display Compact Lines Displays the IP Softphone 2050 s Line keys in two columns so that the main window takes up less space Numeric Pad and Lines Displays the Dial Pad and the Line keys in one column System Tray Shows or hides the IP Softphone 2050 task tray icon Right click this icon to make or
3. Click one of the following Incoming Calls Preferred Name Match AreaCode Setup Name display format Scroll through the selected list Click your selection Click Select or Cancel Personal Directory You control your own Personal Directory You can create up to 100 entries You can edit copy or delete individual entries or delete the entire list and you can copy entries from other applications to Personal Directory or from Personal Directory to other applications The following list describes the contents of a Personal Directory entry last name up to 24 characters first name up to 24 characters DN at work up to 31 characters DN at home up to 31 characters cell phone up to 31 characters pager up to 31 characters IP Softphone 2050 Call Control window Call Log features Redial List and Callers List Redial List and Callers List are Call Log features The content of Redial List and Callers List is generated by the system during call processing You can delete individual entries or the entire directory in Redial List and Callers List but you cannot add an entry or permanently change the content of an entry Callers List The Callers List can contain up to 100 entries When the list is full the system overwrites the oldest entry In Directory View mode the caller s name displays along with the Callers List entry count Entries in the Callers List are sorted by Call Log time The first
4. a 44 D _ Automatic DHCP Server IP Name sd Port Retries pe z When you want to connect to your home office communication server rather than the local office server if you are not using a Dynamic Host Configuration Protocol DHCP server you can create a profile to manage the connection This profile contains the IP address of the server you want to connect to and the server s port number and type See Figure 34 on page 136 For more information about creating and selecting a profile see Profiles on page 130 If your system is set up with DHCP the primary and secondary server addresses are both assigned by way of DHCP and no action is required See Figure 33 on page 136 Mobile Voice Client 2050 settings Figure 33 DHCP Setting on the Server screen ec ae ee OK Automatic DHCP Or Name bs Port Retries _ Automatic DHCP iw 47 11 232 31 O ane Port Mobile Voice Client 2050 settings Macros The Mobile Voice Client MVC 2050 Macros tab enables you to record and use macros A macro is a recorded sequence of steps that saves you keystrokes For example you can create a macro that selects a particular line and then dials that telephone number automatically Another example of macro use is programming voicemail access numbers and codes for faster access See Figure 35 and Figure 36 on page 138 Figure 35 Keys gt Macros menu Headset Answer Goodby
5. 1 2 3 4 Managing contacts with the IP Softphone 2050 Finding contacts You can search for contacts in your Local Directory using any of the edit creation criteria To find a contact in one of your directories 1 On the Call Control window click Application 2 Click Local Directory Click one of the following Local Directory View Local Directory Find and click the directory you want to search in Click File Click one of the following Find Contact Find Contact toolbar button 7 Enter your search criteria Note You can enter the name e mail address or phone number Remember to enter it the way it appears in the directory For example the name should be in the format last name first name 8 Click Find Now The dialog box expands to display a list of the contacts that fit your search criteria 9 To stop a search click Stop Managing contacts with the IP Softphone 2050 You can find contacts in Personal Directory Redial List or Callers List using the following methods To find contacts in Personal Directory Redial List or Callers List 1 Click the Directory button 2 Click the desired directory and do one of the following Scroll through the directory to the desired entry Enter the number of the entry to go directly to it Search by first name last name or number Filtering a directory The IP Softphone 2050 directory enables you to fil
6. DHCP server Symptom The following message appears DHCP server is not available Description A connection with the DHCP server cannot be established Troubleshooting the IP Softphone 2050 Potential causes e Network is down e DHCP server configuration error Action Contact your system administrator Service denied Symptom The following message appears Service Denied Reason XXXX Description You are not authorized to use the communication server Potential causes e Invalid HardwarelD in the Configuration Utility e Invalid communication server configuration Action e Ensure your communication server programming is correct e Contact your system administrator Display updates are very slow Symptom e Cannot connect properly to the communication server e Messages written to the IP Softphone 2050 appear very slowly Floppy drive may be active Potential causes The Trace utility may be turned on and writing signaling information to a slow disk such as a floppy drive Action Troubleshooting the IP Softphone 2050 e The Trace feature should be disabled unchecked during normal operation To check the status of the Trace feature open the Configuration Utility and then open the Trace tab e If you are using the Trace feature the specified directory should be on a local high speed disk drive Audio problems Verify basic audio operation To verify the physical
7. Date time Scroll down the list Click your selection Click Select or Cancel Call Log Options The following is a list of Call Log Options Log all unanswered incoming calls New call indication Preferred name match Area code set up Name display format IP Softphone 2050 Call Control window Table 2 describes the Call Log Options Table 2 Call Log Options Call Log Option Description Default value Log all unanswered Callers List logs all of Log all calls incoming calls the incoming calls or only the unanswered incoming calls New call indication Telephone displays a On message indicating that a new incoming call was received Preferred name If set to Off the CPND Off match from the Call Server is displayed for an incoming call If set to On the name stored in the Personal Directory is displayed if there is a match Area code set up Incoming call phone No area code numbers display in the specified order you set if the area code matches one of the three that you have set up Example area code first or area code last Name display format You can define the First name last format of the name name displayed for incoming calls The two choices are first name last name or last name first name IP Softphone 2050 Call Control window To set Call Log Options 1 2 3 4 Click the Services button Click Telephone Options Click Call Log Options
8. ID box If your device has more than one MAC address press the Auto Create button to cycle through the set of MAC addresses on your computer Auto Create also makes up random Hardware IDs in case the Ethernet hardware addresses are not unique to the communication server Firmware Shows the build number of MVC 2050 installed on Version your device This value is the version number of the application last reported by the server Connection history Connection history writes indication messages to the registry key AHKCU Software Nortel Networks MVC2050 Log for connection or disconnection events This is a circular queue of 29 entries Each time a connection or disconnection event occurs a log entry is written The entries contain a date and time and a description of the connection or disconnection event The following sections describe connection and disconnection events Mobile Voice Client 2050 for expert users Soft reset server n This message indicates that the server has instructed the MVC 2050 to reset and connect to a server n where the value of n is determined and possibly written by the server This maps directly to a UNIStim message Server connected This message indicates that the MVC 2050 has successfully connected to the server It means that the MVC 2050 received the AssignTerminallD UNIStim message which is the last message received by the MVC 2050 before a normal session commence
9. Right click a blank area on the Shortcut Bar 2 Click Add New Group A blank Group button appears with a blinking cursor at the bottom of the Shortcut Bar 3 Enter the name you want for the group and press Enter To view the contents of a group click the group s button Customizing the Shortcut Bar To change the size of the Directory icons 1 Right click a blank area of the Shortcut Bar 2 Click one of the following Large Icons Small icons To change appearance of Shortcut Bar Right click a blank area in the Shortcut Bar Click Properties The Shortcut Bar properties dialog box appears Enter your custom settings Click OK PF worn gt Managing contacts with the IP Softphone 2050 Properties dialog box Use the Properties dialog box to enter or change contact information To open the Properties dialog box 1 On the IP Softphone 2050 window do one of the following Click Application menu gt Local Directory gt Local Directory Click View gt Local Directory The Directory opens 2 Inthe Local Directory window do one of the following Click File gt New Contact Click the New Contact toolbar button Click a contact and click File gt Properties Click the Properties toolbar button This dialog box contains four tabs e Properties Business e Properties E mail address e Properties Notes e Properties Settings Properties Business tab Use t
10. To keep the profile as a backup copy the profile to your desktop PC using ActiveSync Use the following procedure to export a profile to another device 1 Select Export A dialog box appears 2 To export to another device select Export to another device Mobile Voice Client 2050 settings 3 Select OK 4 Align the infrared ports of the two devices The profile is exported to the other device Importing profiles Use the following procedure to import a profile from a file Select Import A dialog box appears To Import from a file select Import from a file Select OK Use the file explorer to locate the file containing the profile Select Cancel or Select Select OK Select the profiles to import Select Cancel or Select Select OK 6 ON OaPrFeONnN gt Use the following procedure to import beam a profile from another device 1 Select Import A dialog box appears 2 To Import from another device select Import from another device 3 Select OK 4 Align the infrared ports of the two devices 5 Select the profiles to be imported Server The Server tab contains all of the settings that enable MVC 2050 to contact a communication server See Figure 32 on page 135 Your system administrator sets up your LAN server to direct your MVC 2050 to the communication server See Figure 34 on page 136 Mobile Voice Client 2050 settings Figure 32 Server screen AJ MYC 2050 Settings 4
11. connection and proper Windows audio configuration record an audio message and play it back using the USB headset One way audio Check that the handsfree option has been programmed for the IP Softphone 2050 on the communication server Check if the mute option has been turned on If the mute option is on the Mute button appears red on the IP Softphone 2050 interface Check that Network Address Translation NAT device is used in the system If so check the NAT configuration You will get one way audio if the NAT configuration causes the IP Softphone 2050 to attempt to connect to the wrong IP address Broken or choppy speech The Audio Quality slider adjusts the number of buffers between the computer audio device and the IP Softphone 2050 application Less delay reduces the audio delay but increases the chances of getting broken or absent audio Higher quality reduces the chance of broken audio but increases audio delay If you are receive choppy or broken speech move the Audio Quality slider toward Higher Quality The Windows operating system uses very high process and thread priorities when performing low level Windows operations such as Troubleshooting the IP Softphone 2050 minimizing and maximizing applications This can cause brief breaks in the IP Softphone 2050 audio streams To reduce the severity of this symptom turn off the Windows transition effects for menus and tool tips To turn off the Windows transiti
12. copies in an existing entry Quit Select the Quit icon to exit a network service or feature Callers List The Callers List icon provides access to information on up to 100 telephone numbers of calls received Redial List The Redial List icon provides access to information on up to 20 telephone numbers you have recently dialed Mobile Voice Client 2050 Call Handling screen Menu Bar icons The Menu Bar icons are Paste e Contacts Settings e Toolbar toggle e System Input Paste Use the Paste icon to paste a number from another application to the MVC 2050 Settings Select the Settings icon to view the Settings screens Contacts List Use the MVC 2050 Contacts List icon to view select and dial contacts The MVC 2050 Contacts List is a read only list available from the PDA Contacts List To add modify or delete entries use the PDA Contacts application The PDA Contacts List can also be updated by synchronizing it with your deskptop s Outlook directory using Microsoft ActiveSync See your PDA s user guide for a description of this feature Toolbar Select the Toolbar icon to toggle the Toolbar display on and off System Input The System Input icon in the system tray at the bottom right hand corner of the PDA provides access to the System Input Panel shown in Figure 8 on page 82 Consult your PDA documentation for a description of the System Input Panel You can use the System Input Panel t
13. entry you see is the first new entry If you press the down navigation key more new items in the Callers List display If you press the up navigation key an older item in the list displays The following list describes the contents of a Callers List entry e last name 24 characters e first name 24 characters e DN 31 characters e time date number of calls Redial List The Redial List can contain up to 20 entries When the list is full the system overwrites the oldest entry In Directory View mode the number you dialed is displayed Redial List content is updated when you dial out Entries in the Redial List are sorted by Call Log time The oldest entry is at the beginning of the list Press the down navigation key to go to the newest entry and press the up navigation key to go to the oldest IP Softphone 2050 Call Control window The following list describes the contents of a Redial List entry user name up to 24 characters e the DN up to 31 characters e the time of the last call occurrence e time date Password Administration The Password Administration feature is available on the Directory list The Station Control Password SCPW protects your private directory information You can perform Password Administration from your IP Softphone 2050 once your SCPW is defined by your system administrator on the Call Server This includes turning password protection on or off and changing your password Wh
14. is minimized on the Taskbar click either the IP Softphone Taskbar icon or the System Tray icon to view it Right click the System Tray icon to open a pop up menu that enables you to make answer or manage your calls Installing and setting up the IP Softphone 2050 Installing and setting up the IP Softphone 2050 System requirements To use the Nortel Networks IP Softphone 2050 you need e Pentium compatible CPU 200 MHz or higher 128 Mbytes RAM Microsoft Windows 2000 e 64 Mbytes RAM Microsoft Windows 98 e 55 Mbytes free hard drive space all languages e 800X600 resolution monitor 16 bit color e Universal Serial Bus USB port e Nortel Networks USB Audio Kit Supported operating systems To use the IP Softphone 2050 you must have one of the following operating systems e Microsoft Windows XP e Microsoft Windows 2000 Professional e Microsoft Windows 2000 Professional Service Pack 1 e Microsoft Windows 2000 Professional Service Pack 2 e Microsoft Windows 98 e Microsoft Windows 98 Second Edition USB Audio Kit You must have a Nortel Networks USB Audio Kit to use the Softphone The USB Audio Kit enables you to hear and speak with your callers The USB Audio Kit includes e USB Headset Adapter Installing and setting up the IP Softphone 2050 e Installation Guide English and French e USB cord e Telephony grade monaural headset e Lower cordset with quick disconnect Installing the IP Softphon
15. manage telephone calls IP Softphone 2050 menu commands Macro menu The Macro menu contains the following items Macro Name Executes the macro you saved in this command Record Starts recording a macro Abort Stops recording a macro Help menu The Help menu contains the following items Contents Displays the help topics Search Searches the help topics for a word or phrase Index Displays the index for the help topics What s This Activates Context Sensitive Help After selecting this command click any area of the screen to see help information about it About Displays information about the IP Softphone 2050 Troubleshooting the IP Softphone 2050 Troubleshooting the IP Softphone 2050 Application interoperability issues Some applications do not properly check versions of shared system files at installation time This can cause interoperability problems between the IP Softphone 2050 and other applications For example installing Timbuktu version 2 0 for Windows 2000 overwrites a dll file that is also used by the IP Softphone 2050 The IP Softphone 2050 requires the newer version of the dll and installs this newer version if necessary To use the IP Softphone 2050 on the same computer as version 2 0 of Timbuktu you must install Timbuktu first The IP Softphone 2050 follows Windows and Install Shield standards for version management of system files Connectivity pro
16. on page 16 includes the enhanced features that enable you to make and manage telephone calls The Enhanced Call Control window is also known as the Primary User Interface The elements of the Enhanced Call Control window are described in Table 1 on page 17 To open the Enhanced Call Control window from the Standard Call Control window 1 On the Standard Call Control Window click Application 2 Click Select Skin 3 Click Enhanced To change the information that appears on the window 1 Click Trays 2 Click one of the following lines number combo IP Softphone 2050 Call Control window Figure 2 Enhanced Call Control window Message Application _ ____ SSeS Waiting PP s es ia m A Light Exit Minimize Primary displa Navigation aa keys Soft keys Volume Show Lines buttons Mute Co E3 button Quit Goodbye Answer Handsfree Line keys Next Tray Menu Feme tist Information Help About Directory Open Inbox Message Outbox Shift L Services Local Previous Toolbar Directory Quick Dials Redial List Callers List IP Softphone 2050 Call Control window Call Control window elements and functions The following table describes the elements and functions of both the Standard and Enhanced Call Control windows Table 1 IP Softphone 2050 components and functions Part 1 of 4 Element Function Application Access the A
17. the down navigation key to go to the newest entry and press the up navigation key to go to the oldest The following list describes the contents of a Redial List entry e user name up to 24 characters e DN up to 31 characters e time of the last call occurrence e time date Dialing from the Redial List To dial from the Redial List 1 Do one of the following to open Redial List Tap Redial List on the Toolbar Tap the Directory icon and tap Redial List 2 3 Personal Directory Redial List and Callers List Find the contact by one doing of the following Scroll to the desired contact Search for the contact by name or number Enter the number of the contact to find it Double tap the contact to dial the selected entry To temporarily edit a contact and dial it using the Redial List or the Callers List 1 oa F wo DN Tap the Directory icon Select Redial List or Callers List from the Directory list Search for the desired entry Highlight the entry Tap the Edit soft key and make the changes Tap the Dial soft key to dial the edited entry To find contacts in Personal Directory Redial List or Callers List 1 2 Tap the Directory icon Tap the desired directory and do one of the following Scroll through the directory to the desired entry Enter the number of the entry to go directly to it Search by first name last name or number To delete a contact
18. the Softphone audio to come from the headset Action In some cases the Windows operating system defaults all the sounds to the new sound device If you want to use the computer speakers for playing the Windows sounds Click the Start button Click Settings Click Control Panel Click Sounds and Multimedia Select the Audio tab Select Sound Playback Preferred device NO OF ibe Ss From the drop down list select your computer sound card Select your computer s Sound Recording Preferred device as another device if you do not wish to use the Headset Adapter for this purpose Advanced audio settings Under normal conditions you should always select the option Use Communication Server values When you choose this option the IP Softphone 2050 uses the jitter buffer parameters sent from the communication server You can override these settings by selecting the Override Communication Server Nortel Networks recommends that you do not use this option Troubleshooting the IP Softphone 2050 Reset conditions The IP Softphone 2050 resets when instructed to do a hard reset by the communication server you change the IP Softphone 2050 skin firewall applications intercept or delay packets causing the IP Softphone 2050 to reset due to the expiration of the Watchdog timer Note Use care when using firewall applications on the same computer as the IP Softphone 2050 excess delay or loss of communication with
19. up calls with the USB Headset Adapter 48 Adjusting the volume with the USB Headset Adapter 48 Muting a call 5 c23a0sese4tereaae ei E ewe te de oe E 48 Using the i2050 Smart Functions menu 49 Customizing the i2050 Smart Functions menu 49 Custom Functions for i2050 Smart Functions menu 51 IP Softphone 2050 macros 0002 cece cece 53 About macros with the IP Softphone 2050 53 Recording a macro 0 2 00 ee 53 Deleting a macro eee 54 Playing a Macro ereere ee 54 IP Softphone 2050 menu commands 55 Enhanced Call Control window menu 06 55 Standard Call Control window menu 56 VIEW MENU 1 eee teens 56 Macro MENU 2204 creased Shot ta teti serehearehe ot as 57 Help menu 2000 ee 57 Troubleshooting the IP Softphone 2050 58 Application interoperability issues 58 Connectivity problems 220000 0 eee eee 58 Audio problems 0020 cece eee eee ee 62 Reset conditions 0 0 0 0 65 USB Headset problems 0 000 c cee ee eee 65 Directory problems 0 200 eee eee eee eee 67 Mobile Voice Client 2050 overview 0 200e 68 Software dependencies 0 0 e eee eee es 69 Supported PDAS 0 000 c cee 69 Headsets acc hice pate reed ee he eae pea deatee odes 70 MVC 2050 menu
20. 2 Select Start gt Contacts The Contacts read only screen appears Note To view the Contacts list within the MVC 2050 select File gt Contacts See Figure 22 on page 106 Managing Contacts with Mobile Voice Client 2050 Figure 22 MVC 2050 Contacts screen ab cde fgh ijk Imn opa rst juve xyz ame Business Mobile Bear Bobo 6 785 8888 Bear Yogi 411 Picnic Coyote Wiley 6 878 3456 Dialing a number from the Contacts list Use the following procedure to dial a number from the MVC 2050 using the Contacts list 1 Select File gt Contacts The Contacts list appears 2 Double tap the name or number you want to dial The Phone details dialog box appears See Figure 23 on page 108 3 Use the Phone details dialog box to modify the number to be dialed as needed 4 To dial the number press the check mark in the lower left hand corner of the display See Figure 23 on page 108 Managing Contacts with Mobile Voice Client 2050 Dialing formats Numbers must be in the canonical dialing format in order for your PDA to use them for dialing The canonical address format is a universal telephone number format recognized by the WIndows Telephony Application Interface TAPI The canonical format identifies the components of a telephone number which TAPI translates according to a country s or region s dialing rules The canonical format is Country Region Code Area Code Subscriber number No
21. 2050 consists of four main parts the IP Softphone 2050 Call Control window the Local Directory window the i2050srv application and the System Tray icon and menu The IP Softphone 2050 Call Control window This window displays the line keys feature buttons and call display You use this window to make and manage your telephone calls You also use this window to access your Network Directory if one is available the Personal Directory Redial List and Callers List features which include Application Server Administration and Password Administration and your Local Directory The Local Directory window This window enables you to create manage and use a telephone directory stored on your computer IP Softphone 2050 overview The i2050srv application The i2050srv application is the software on your computer that enables the IP Softphone 2050 to communicate with the communication server you are connected to This application is launched when you start your computer but remains hidden in the background You ll see it if you open the Windows Task Manager The System Tray icon and menu You can right click the Softphone icon to make and manage calls IP Softphone 2050 Call Control window IP Softphone 2050 Call Control window The IP Softphone 2050 has two Call Control windows Standard and Enhanced Both windows contain common elements that provide access to the IP Softphone 2050 features Note The Enhance
22. 26 on page 114 Managing Contacts with Mobile Voice Client 2050 Figure 26 ESN dialing 785 8888 Local number 7a5 a888 O Use Dialing Properties ESN Prefix O Extension Phone number will be dialed 6785 8888 Extension numbers The PDA Contacts application normally dials extension numbers only if they do not satisfy Microsoft s criteria for numbers that require an area code The following three methods can be used to manage dialing extension numbers 1 Select Extension in the Phone details dialog box See Figure 27 on page 115 2 Enter extension numbers in your PC s Outlook Contacts application and ActiveSync your PC s Outlook with your PDA s Contacts Select Keys gt Macros and enter the direct dial extension number in a macro See Macros on page 137 for information about macros Managing Contacts with Mobile Voice Client 2050 Figure 27 Extension Number A myc 2050 Phone details 6 785 8888 Country Region United States X Local number 6 785 8888 O Use Dialing Properties ESN Prefix Extension Phone number will be dialed 6 785 8888 Personal Directory Redial List and Callers List Personal Directory Redial List and Callers List Personal Directory Redial List and Callers List are features supported on CS 1000 systems running CS 1000 Release 4 0 software The contents of these directories are maintained in a remote central database called
23. 75 Use the following procedure to remove the MVC 2050 from your PDA 1 oa F wo DN Select Start from the Main Application screen A drop down menu appears Select Settings The Settings dialog box appears Select the System tab The System dialog box appears Select Remove Programs A list of programs appears Select Mobile Voice Client 2050 Select Remove A dialog box appears asking you to confirm this decision Select Yes A brief pause occurs while the PDA removes MVC 2050 After the pause a dialog box appears asking if you want to perform a soft reset Select Yes Your PDA restarts Installing and configuring the Mobile Voice Client 2050 Figure 4 Removing MVC 2050 EF Settings i 9 24 fok iPAQ Audio iPAQ WLAN Pinna ote ortel Networks MVC 2050 Memory Mobile Voice Power Client 2050 Total storage memory available 28784k Adjust memory allocation MVC 2050 installation method The MVC 2050 supports installation from a docked PDA with a Microsoft ActiveSync connection to a desktop PC Connecting a PDA to a desktop PC using ActiveSync Use the following procedure to synchronize your PDA to your desktop PC 1 Place your PDA in its cradle 2 Ensure that ActiveSync is running Connection is confirmed on the ActiveSync screen 3 Wait for the two PCs to synchronize Synchronization is confirmed on the ActiveSync screen See Figure 5 on page 76 For details about synchronization refer t
24. C 2050 Settings 49 57 GAG Mvc 2050 Settings 46 10 00 L Use a specific address Use a specific address 47 78 456 314 Use a specific port Use a specific port Mobile Voice Client 2050 for expert users Items on the Listener IP screen Table 11 describes selections available on the Listener IP screen Table 11 Listener IP screen Selection Description Use a specific The MVC 2050 normally listens to all IP address addresses on the device for communication server to terminal UNIStim messaging on all the Network Interface Cards NIC on the device This is the default mode of operation To override this behavior select the check box and enter a specific IP address Use a specific The MVC 2050 listens to IP port 5000 on the port device for communication server to terminal UNIStim messaging Hardware ID See Figure 40 on page 147 This screen is for expert users and system administrators It can be used to select the Media Access Control MAC address that the MVC 2050 reports to the communication server The Hardware ID being used by MVC 2050 can be viewed on the MVC 2050 Settings gt Hardware ID tab The Hardware ID is generated by reading MAC addresses from the PDA s NIC When the MVC 2050 is used with most server types the Hardware ID it uses must be unique Some software such as VPN client software creates artificial network interfaces with MAC addresses which are not unique These may be ad
25. Functions button Functions menu For more information about the i2050 Smart Functions menu refer to Using the i2050 Smart Functions button IP Softphone 2050 USB Headset Adapter Table 3 USB Headset Adapter elements and functions Part 2 of 2 Element Function Answer button If you have an incoming call press the Answer button to answer the call If you have no incoming call when you press this button the IP Softphone 2050 selects a line and you hear dial tone Release button Press the Release button to hang up the current call Mute button Press the Mute button to put a call on mute or take a call off mute When you mute a call you can still hear your caller but your caller cannot hear you Mute light The Mute light is beside the Mute button When a call is on mute the Mute light is on When a call is not on mute the Mute light is off Volume button Use the Volume button to control the volume of the headset When the i2050 Smart Functions Menu appears use these buttons to move up and down in the menu Answering calls with the USB Headset Adapter You can answer a call using the USB Headset Adapter even if the IP Softphone 2050 is minimized or in the background To answer a call using the USB Headset Adapter 1 Ensure you are wearing your headset 2 Press the Answer button IP Softphone 2050 USB Headset Adapter To view Caller ID information before you an
26. Headset Answer Goodbye Hold Headset Select Headset to answer an incoming call or to obtain dial tone to place a call See also the Headset Answer icon located at the top center of the Call Handling screen Mobile Voice Client 2050 Call Handling screen Answer Select Answer to answer an incoming call or to obtain dial tone to place a call See also the Headset Answer icon top center in the Call Handling screen Goodbye Select Goodbye to end your call See also the Goodbye icon top right in the screen Hold Select the Hold menu item to place a call on hold See also the Hold icon top left in the Call Handling Screen Features Select Features to access to a menu of interface keys The defaults vary depending on which type of communication server you are connected to e See Figure 14 on page 90 to access the Features submenu from the Keys screen e See Figure 15 on page 90 to access the Features menu from the Settings screen The following are the default Features e Message e Shift e Directory Services e Expand e Copy e Quit e Redial List e Callers List Items in Features submenu can be re organized using the Settings gt Features tab however items cannot be added or removed Mobile Voice Client 2050 Call Handling screen Figure 14 Keys gt Features screen MYC 2050 Message Shift Directory Services Expand Copy Quit Redial List Callers List Available Feature
27. NORTEL NETWORKS Nortel Networks Communication Server 1000 IP Softphone 2050 and Mobile Voice Client 2050 User Guide sleleteletei SL 108016 coocoooconiiiit 11 00000 ooooomnnodooonh rooe 010000000000000 Oo0o0o00000nunni 0000101010100000 09 101010 Revision history Revision history September 2004 Standard 4 00 This document is up issued for Communication Server 1000 Release 4 0 June 2004 Standard 3 00 This document is up issued to include Nortel Networks Mobile Voice Client 2050 October 2003 Standard 2 00 This document is up issued to support Succession 3 0 Software September 2002 Standard 1 00 This document is issued to support Meridian 1 Release 25 40 and Succession Communication Server for Enterprise 1000 Release 2 0 Revision history Contents About this guide 00 c cee eee 9 IP Softphone 2050 overview 000 eee eee eeee 10 IP Softphone 2050 features 20 0 0c eee 10 Main parts 000 ee 11 IP Softphone 2050 Call Control window 13 Standard Call Control window 0002 eae 14 Enhanced Call Control window 0000 eee ee 15 Call Control window elements and functions 17 HOUKCYS axa o fu de Ar wae eoiac Pec 4 oeled dona ome cae 20 Local Directory 0 00 cece eee 21 Personal Directory Redial List and Callers List 22 System Tray icon
28. OBAL IP SOUND Mobile Voice Client 2050 Call Handling screen Figure 18 Call Handling screen with Toolbar retracted Messages Shift Directory Services Volume Up Expand Volume Down Copy Quit Mute a dG MMA Ss a O Mba ar p File keys Help 2 cS Ej System Input Toolbar Toggle Settings Icons See Figures 18 and 19 to view the icons available in the MVC 2050 Icons can be divided into three types e Call Handling icons e Toolbar icons e Menu Bar icons Mobile Voice Client 2050 Call Handling screen Figure 19 Icons Call Handling __ icons Toolbar icons ONAA G Menu Bar icons Call Handling icons The Call Handling icons are e Hold e Answer Headset e Goodbye These Call Handling icons are located at the top of the skin See Figure 19 The call handling icons are located across the middle of the Round skin Hold Use the Hold icon to place calls on Hold and remove them from Hold Mobile Voice Client 2050 Call Handling screen Answer Headset Use the Answer Headset icon to receive and place calls Goodbye The Goodbye icon is used to terminate calls Toolbar icons The Toolbar icons are e Directory e Messages e Shift e Services e Expand Copy e Quit e Callers List e Redial List The Toolbar icons are visible when the Toolbar is retracted See Figures 18 and 19 to view the Toolbar retract
29. Redial List Password Administration Note The Personal Directory Redial List and Callers List features have a one minute time out control period If the application is idle for one minute during any of the operations the application is closed and your IP Softphone 2050 goes back to the idle state IP Softphone 2050 Call Control window The Personal Directory Redial List and Callers List features support e multiple languages e access using the Directory key e feature launch while in Call Transfer and Conference modes your IP Softphone 2050 does not have to be idle e Branch Office in normal mode only e Virtual Office e menu driven configuration of the Station Control Password SCPW from your IP Softphone e database backup and restoration by your system administrator e system administrator functions like unlocking your SCPW e system administrator restoration of profiles for single multiple or all users User preferences for Personal Directory Redial List and Callers List The following is a list of options you can change e language e date time display format call timer name display format e call log options log all unanswered calls area code setup preferred name match new call indication IP Softphone 2050 Call Control window To set user preferences 1 2 3 6 Click the Services button Click Telephone Options Select one of the following Language
30. To manage calls ensure you are wearing your headset To put a call on Hold or remove a call from Hold 1 Click the Line key for the call 2 Click the Hold button Hanging up telephone calls You must terminate a call when it has ended To hang up a telephone call 1 Click the appropriate Line key to ensure it is selected 2 Click the Goodbye Release key IP Softphone 2050 USB Headset Adapter IP Softphone 2050 USB Headset Adapter Overview The features of the USB Headset Adapter are briefly described in Table 3 Table 3 USB Headset Adapter elements and functions Part 1 of 2 Element Function Message Waiting The red Message Waiting light is located at the light top of the USB Headset Adapter This light has the same function as the Message Waiting light on the IP Softphone 2050 interface This light flashes when you have voicemail messages On most systems this light also flashes when a call is ringing on the IP Softphone 2050 Maximize button Press the Maximize button to maximize or minimize the IP Softphone 2050 If the IP Softphone 2050 is minimized press this button to maximize the IP Softphone 2050 window If the IP Softphone 2050 is maximized but behind another window press this button to bring the IP Softphone 2050 to the foreground If the IP Softphone 2050 is maximized press this button to minimize the IP Softphone 2050 i2050 Smart Press this button to access the i2050 Smart
31. a telephony server and your company s Local Area Network LAN The server that supports your IP Softphone 2050 determines what features you can receive For example your server might provide Call Conference Call Transfer and Call Forward IP Softphone 2050 features The IP Softphone 2050 supports the following features 12 programmable feature keys 6 Programmable Line DN Feature Keys self labeled and six lines features accessed by pressing the shift key e 4 soft keys self labeled that prove access to a maximum of 10 features e multi field display e directory capabilities that are stored locally on your PC or linked to external directories such as LDAP Microsoft Outlook and ACT contact management software e Personal Directory Redial List Callers List and Password Administration stored on the application server for systems running CS 1000 Release 4 0 software e one click direct dialing from various windows and applications e 6 specialized fixed keys DN Feature Tray selection Directory IP Softphone 2050 overview Inbox Message Shift Services Expand to PC e dedicated call processing keys Hold Goodbye Answer Volume Mute Navigation Message waiting e end user selectable ringer that enables the PC speakers or the headset to ring for incoming calls macro functions for programming lengthy dialing patterns Main parts The IP Softphone
32. ad macro Contacts within the MVC 2050 interface network Directory Personal Directory Callers List Redial List Paste icon or menu item to paste a number copied from another application a PDA System Input Panel such as the keyboard block recognizer letter recognizer or transcriber to write the number on the input screen Managing Mobile Voice Client 2050 calls Tip To use the transcriber select the System Input Panel icon select transcriber from the drop down list and write the number in the application display area using your PDA s transcriber Answering a call Use the following procedure to answer a call from your PDA 1 Select one of the following Headset Answer icon Answer key from the Keys menu ringing line key 2 Speak into your headset microphone Holding a call Select the Hold icon or select Hold from the Keys menu to place a call on hold Retrieving a call Select the line key to retrieve a call from Hold Ending a call Select the Goodbye icon or select Goodbye from the Keys menu to end your call Managing Mobile Voice Client 2050 calls Maintaining call quality If you are experiencing poor quality during a call on the MVC 2050 move closer to the WLAN access point Distance from the access point reduces the throughput data rate Using MVC 2050 on a PDA in a closed area or indoors also reduces the throughput compared to open space MVC 2050 does not support Bluet
33. ain up to 100 entries When the list is full the system overwrites the oldest entry In Directory View mode the caller s name displays along with the Callers List entry count Entries in the Callers List are sorted by Call Log time The first entry you see is the first new entry If you press the down navigation key more new items in the Callers List display If you press the up navigation key an older item in the list displays The following list describes the contents of a Callers List entry e last name 24 characters e first name 24 characters e DN 31 characters e time date number of calls Personal Directory Redial List and Callers List Dialing from the Callers List To dial from the Callers List 1 Do one of the following to open Callers List Tap the Callers List icon on the Toolbar Tap the Directory icon and tap Callers List 2 Find the contact by one doing of the following Scroll to the desired contact Search for the contact by name or number Enter the number of the contact to find it 3 Double click the contact to dial the selected entry Redial List The Redial List can contain up to 20 entries When the list is full the system overwrites the oldest entry In Directory View mode the number you dialed is displayed Redial List content is updated when you dial out Entries in the Redial List are sorted by Call Log time The oldest entry is at the beginning of the list Press
34. and menu 00000 002 30 Installing and setting up the IP Softphone 2050 31 System requirements 000200 eee ee ee eee 31 Installing the IP Softphone 2050 4 32 Installing the USB Headset Kit 0 32 Managing contacts with the IP Softphone 2050 33 Adding CONnLACIS ccc d wecen annie n eE PERAE ERREEN 33 Editing contacts 0 eee 34 Deleting contacts 0 0 c eee 35 FINGING Contacts 424 nese eet dues Yeed yb eae Sede or bs 37 Filtering a directory 0 0 0 cece eee 38 Dialing from the Local Directory 000005 38 Dialing from the Personal Directory 00 39 Dialing from the Redial List 0 00000 e eee 40 Dialing from the Callers List 0 000000 eee 40 Adding a group to the Shortcut Bar 41 Customizing the Shortcut Bar 202 41 Properties dialog box 2 220000 eee ee eee 42 Managing IP Softphone 2050 calls 44 Making telephone calls 00 0 c eee eee 44 Answering telephone calls 2 222200005 44 Holding and retrieving telephone calls 45 Hanging up telephone calls 2000 00005 45 IP Softphone 2050 USB Headset Adapter 46 OVEIVIOW erae debcateeeatenand ote pohe rad Meped aad ay 46 Answering calls with the USB Headset Adapter 47 Hanging
35. arrow keys the Volume button on the USB Headset Adapter 3 To select the feature do one of the following Click the OK button Press the i2050 Smart Functions button on the USB Headset Adapter If the i2050 Smart Functions menu displays only one feature the Don t display this dialog again check box appears If you select this check box the i2050 Smart Functions menu does not appear when you press the i2050 Smart Functions button Instead the feature on the i2050 Smart Functions menu is automatically executed when you press the i2050 Smart Functions button Customizing the i2050 Smart Functions menu You can customize the features that appear on the i2050 Smart Functions menu using the i2050 Configuration Utility To customize the i2050 Smart Functions menu 1 Click the Start button 2 Click Settings IP Softphone 2050 USB Headset Adapter py Or 8 Click Control Panel Double click the IP Softphone 2050 icon Click the USB Headset Adapter tab Click the Configure Smart Functions button Click the OK button to close the Configure Smart Functions dialog box Click the OK button to close the i2050 Configuration Utility Use the procedures below to change the functions that are available To 1 add a function On the Available functions list click the function you want to add Click the Add button Click the OK button to close the Configure Smart Functions dialog box Click the OK button
36. assword and press Sel You are prompted to confirm your new password Click one of the following Sel to select New Password Del to return to the previous menu Clr to clear your password Can to end If you clicked Sel your password is changed IP Softphone 2050 Call Control window If you make three consecutive incorrect password attempts within an hour you are locked out of the password protected features for an hour Locked access displays on your telephone If Virtual Office is enabled it is locked out If you fail to access Virtual Office with incorrect password attempts your access to other password protected features is also locked out Your system administrator can reset and unlock your access at any time if you have been locked out or have forgotten your password Application Server Administration This feature is available for your system administrator The Personal Directory Redial List and Callers List features use a separate central database called the Application Server to store directory data and user profile options Backup and restoration of the database can be performed and user profiles can be managed by your system administrator using the Application Server Administration feature System Tray icon and menu The IP Softphone 2050 System Tray enables you to manage your phone calls and messages without opening the main IP Softphone 2050 window If the IP Softphone 2050 window
37. blems Communication Server is unreachable Symptom One of the following messages appears e Connecting e Server unreachable Reconnecting in xx seconds e 802 1 QoS is not supported on your network Description These messages indicate that the connection with the communication server could not be established A random retry time is set after which the IP Softphone 2050 attempts to re connect This process is repeated until the IP Softphone 2050 is successfully connected Troubleshooting the IP Softphone 2050 If the communication server is up and reachable and the IP Softphone 2050 is pointed to the correct IP address the Connecting message appears briefly or not at all The Server unreachable message indicates that there is a problem contacting the communication server Potential causes e Network is down e Computer is not connected to the network e Invalid communication server settings in the Configuration Utility e Invalid communication server settings in DHCP configuration e Communication server is down Action e Ping another station on the network e Ping the communication server e Use the Configuration Utility to verify the communication server IP address and port number e Verify that the communication server configuration is correct a port is available a license is available security is correct In the IP Softphone 2050 Configuration Utility QoS tab select Off t
38. call will be placed on your prime line unless you select a different line Services To access a list of network services Open To open a network service feature or folder Copy To copy a network service feature or folder Quit To quit a network service or feature The following Network Services toolbar elements apply to the Enhanced Call Control window ONLY Tray Menu List To scroll through an opened directory menu Directory To access a directory such as the Personal Directory with up to 100 entries or Network Directory Depending on how your system administrator has set up this service this button may access a local directory the Personal Directory Redial List Callers List features or some other server based directory service Inbox Messages To access your messages or return a call IP Softphone 2050 Call Control window Table 1 IP Softphone 2050 components and functions Part 4 of 4 Element Function Outbox Shift To toggle between feature key displays Services To access a list of network services Open To open a network service feature or folder Next Toolbar To display the next toolbar The following Local Directory Quick Access toolbar elements apply to the Enhanced Call Control window ONLY Previous Toolbar To display the previous toolbar Quick Dials To open the list of contacts stored in the Quick Dials sect
39. d Call Control window is the default when you start the IP Softphone 2050 for the first time You can modify the settings so that the Standard Call Control window appears on startup instead To open the IP Softphone 2050 Call Control window 1 From your Desktop PC click Start 2 Select Programs 3 Select Nortel Networks IP Softphone 2050 To open the IP Softphone 2050 Standard Call Control window from the Enhanced Call Control window 1 Click File 2 Click Select Skin 3 Click Standard To access the Enhanced Call Control window from the Standard Call Control window 1 Click Application Menu 2 Click Select Skin 3 Click Enhanced IP Softphone 2050 Call Control window Standard Call Control window The Standard Call Control window shown on page 14 includes the standard features that enable you to make and manage telephone calls The elements of the Standard Call Control window are described in Table 1 on page 17 Figure 1 Standard Call Control window re Message Application TEx waiting File View Macro Help Indicator Inbox Quit Messages Outbox Copy Shift Directory Open Soft keys Services Answer i P Handsfree Displa 7 Hold Navigation arrows Goodbye Volume buttons Mute Dialpad button Line keys IP Softphone 2050 Call Control window Enhanced Call Control window The Enhanced IP Softphone 2050 Call Control window shown Figure 2
40. dication To set user preferences 1 Tap the Services icon 2 Tap Telephone Options 3 Select one of the following Language Date time Scroll down the list Tap your selection Tap Select or Cancel Call Log Options The following is a list of Call Log Options e Log all unanswered incoming calls e New call indication Personal Directory Redial List and Callers List Preferred name match e Area code set up e Name display format Table 9 describes the Call Log Options Table 9 Call Log Options Part 1 of 2 Call Log Option Description Default value Log all unanswered Callers List logs all of Log all calls incoming calls the incoming calls or only the unanswered incoming calls New call indication Telephone displays a On message indicating that a new incoming call was received Preferred name If set to Off the CPND Off match from the Call Server is displayed for an incoming call If set to On the name stored in the Personal Directory is displayed if a match is found Area code set up Incoming call phone No area code numbers display in the specified order you set if the area code matches one of the three that you have set up Example area code first or area code last Personal Directory Redial List and Callers List Table 9 Call Log Options Part 2 of 2 Call Log Option Description Default value Name display format You can define the F
41. dresses that are common to all installations of a particular VPN client Mobile Voice Client 2050 for expert users Without a unique MAC address users may not be able to connect to a server or may connect to a server and cause another device with the same Hardware ID to be disconnected from the server If the MVC 2050 is disconnected from the server it automatically attempts to reconnect and the resulting conflicts will prevent a stable connection from being made Select the Auto Create button on the Settings gt Hardware ID screen to prevent conflict with another device Auto Create fabricates a random value which is unlikely to be repeated by another device Figure 40 Hardware ID screen Firmware Yersion Mobile Voice Client 2050 for expert users Table 12 describes items on the Hardware ID screen Table 12 Hardware ID screen Selection Description Hardware ID This box contains the MAC address for the Ethernet hardware installed in your device MVC 2050 uses the MAC address of the Ethernet hardware as its Hardware ID You may have to change this value if there is more than one MAC address or if the device is using an Extranet client that hides the true MAC address For example the Nortel Networks Contivity Extranet Switch uses a single MAC address for all clients This might cause connection problems with your communication server Auto Create This changes the MAC address that appears in the Hardware
42. ds server connected AF MYC 2050 Settings 4 a 28 1 Select an event Server connected v 2 Select how to be notified Play sound Sounds are used for the following events e Server unreachable e Server unresponsive e Server connected See Figure 29 Mobile Voice Client 2050 settings Server unreachable The sound you select for this event plays when MVC 2050 loses contact with the server The message Server unreachable displays on the PDA screen Server unresponsive The sound you select for this event plays if MVC 2050 fails to connect to the server The message Server unresponsive displays on the PDA screen Server connected The sound you select for this event plays when MVC 2050 connects to a server The message Server connected displays on the PDA screen Figure 29 Events list M C 2050 Settings 69 33 D 1 Select an event Server connected v Server connected 2 Server unreachable Server unresponsive Mobile Voice Client 2050 settings Profiles Each profile is a named file that contains a combination of servers and other attributes that control the connection behavior and appearance of the MVC 2050 A number of profiles can be created and saved to allow easy switching among different servers feature programming and audio programming Profiles can be created selected or deleted Once selected the name of the profile can be modified When a
43. e Boo Boo lia oice Mail le Kevs Hele vogi Mobile Voice Client 2050 settings Macro screen To enter a new macro name or to select an existing macro to modify or delete select the New icon to the right of the list box See Figure 36 To select an existing macro tap the down arrow in the Macro list box and make your selection To delete a selected macro tap the Delete icon the button to the right of the list box Figure 36 Macro screen New Delete Dialpad Mobile Voice Client 2050 settings Keys Once you have selected a macro name tap the down arrow in the Keys drop down list to select a key to add to the macro Press the Add button to add the key The Pause key is used to insert a short pause in the macro A pause introduces a delay which may be required to access some Interactive Voice Response IVR applications and the voicemail systems Contents A list of the macro s contents appears in the Contents list box Once two or more entries are in this box the keystrokes can be moved around by using the up and down navigation buttons which appear to the right of the box You can remove keystrokes from the Contents box by selecting a keystroke and pressing the Remove button Preview You can preview your macro in a single view by viewing the read only field under the Contents box Dialpad You can select the Keys list box and press the Add button or you can
44. e 2050 Refer to P Phones Description Installation and Operation 553 3001 368 or consult your system administrator Installing the USB Headset Kit Follow these steps to install the USB Headset Kit 1 Ensure that you have the proper system requirements as listed USB Audio Kit on page 31 2 Call your system administrator who may need to change some settings before you can connect the IP Softphone 2050 to the communication server 3 Connect the coiled lower cord to the headset cord with the Quick Disconnect connector Ensure the Quick Disconnect is securely fastened 4 Connect the headset cord to the RJ9 jack on the adapter 5 Connect the USB cable to the headset adapter and to one of the USB jacks on the back of your computer or USB hub The first time the headset adapter is plugged in a delay occurs while the Windows operating system configures the device and locates appropriate driver software During the installation you may be prompted to supply the original Windows CD ROM so that the Windows operating system can locate drivers For more information on installing the IP Softphone 2050 software contact your system administrator Managing contacts with the IP Softphone 2050 Managing contacts with the IP Softphone 2050 Adding contacts You can add contacts to the Local Directory in the Main Group or to any group on the Shortcut Bar To add a contact to the Local Directory 1 Do one on the f
45. e deleted 2 Select Remove The profile disappears from the list Modifying the name of a profile Use the following procedure to modify the name of a profile 1 Select the profile you want to change from the drop down list on the profiles tab See Figure 31 2 Select Modify The profile name appears highlighted Enter the new profile name 4 Select OK Mobile Voice Client 2050 settings The Profiles screen re appears The new profile is selected Changing the current profile Use the following procedure to select the profile for your MVC 2050 1 Select the name of the profile you want to change from the drop down list at the top of the Profiles screen 2 Choose one of the following a If MVC 2050 is running press Reset The application disconnects from the current server and attempts to connect to the server defined by the newly selected profile b If MVC 2050 is not running press OK The next time the application starts it uses the selected profile Note 1 To modify the profile itself select the profile and select the tabs you wish to change Note 2 The application briefly indicates which profile is in use as it starts up Exporting profiles Use the following procedure to export a profile to a file Select Export A dialog box appears To save as a file select Export to a file Select OK Enter a file name Use the folder object to select a directory Select OK oa F Wr SB Note
46. ed Note 1 Select Keys gt Features to view menu items that are exact equivalents to tapping these Toolbar icons Note 2 Volume Up Volume Down and Mute which are covered when the Toolbar is shown are also repeated on the Toolbar Directory The Directory icon depending on how your system administrator has set up this service may access a local directory the Personal Directory with up to 100 entries Password Administration or some other server based directory service Select the Directory icon to place a call Directory accessibility depends on the system you are connected to Mobile Voice Client 2050 Call Handling screen Inbox Messages Select the Inbox Messages icon to access your messages or to return a call Outbox Shift Select the Outbox Shift icon to shift between sets of programmable line feature keys Services Select the Services icon to access a list of network services Expand Select the Expand icon to access additional services depending on the system you are connected to Copy Select Copy to add contacts to the Personal Directory by copying entries from the Redial List the Callers List or other directory applications Availability of the Copy feature depends on which type of communication server you are connected to and on how your system administrator has set up the Directory service Tip If you are creating multiple entries in the Personal Directory you can make and edit multiple
47. ed telephone systems the Mobile Voice Client MVC 2050 provides real time voice service over the Internet The MVC 2050 supports several features including the following e 6 programmable line feature keys e 4 soft keys self labeled e 12 button dialpad e multi field display e end user selectable skins e directory capabilities including Personal Directory Redial List and Callers List To make a call from your PDA using the MVC 2050 you can dial with your dialpad use a macro or use Paste to copy a number from another application You can also use one of the methods on your PDA System Input Panel If you are using Microsoft Windows Mobile 2003 as your operating system the MVC 2050 can also coexist with a secure Virtual Private Network VPN client such as certicom movianVPN or Apani Networks for connection to a business network The MVC 2050 functions like the IP Softphone 2050 However the MVC 2050 cannot be used as an Agent or Supervisor in Call Center Portal applications Mobile Voice Client 2050 overview Software dependencies The following are the MVC 2050 primary software dependencies e Windows Mobile 2003 e GIPS NetEQ included with the MVC 2050 software e VPN client for secure access to a network For secure VPN access to a network a VPN client is required The Certicom movian VPN client and the Apani Networks VPN client have been tested with the MVC 2050 Suppor
48. en password protection is enabled authentication is required before you can access Personal Directory Redial List or Callers List You are prompted to enter your password in order to gain access to any of the password protected features like Personal Directory Redial List Callers List or Virtual Office Note The default setting for Password Protection is Off To turn Password Protection On Off 1 Click the Directory button 2 Select Change Protection mode If Password Protection is enabled you are prompted to enter your password 3 Click one of the following Ent to confirm Del to delete your password Clr to clear your password Can to cancel and return to the Directory list IP Softphone 2050 Call Control window If you clicked Ent select one of the following Enable Pwd Protection Disable Pwd Protection Click one of the following Yes to accept your selection Noto return to the Directory list If you selected Yes click Done to enable or disable Password Protection To change your password 1 2 Click the Services button Select Telephone Options you will be prompted to enter your password Enter your password Select New Password Click one of the following Sel to select New Password Del to return to the previous menu Clr to clear your password Can toend If you clicked Sel you are prompted to enter a new password Enter your new p
49. enumerate properly Action If you suspect potential cause 2 do the following 1 Unplug the USB cable from the USB Headset Adapter 2 Wait one minute 3 Plug the USB cable into the USB Headset Adapter This forces the USB Headset Adapter to re enumerate Cannot hear audio through headset Ensure that the headset plugged into the USB adapter is provided by the manufacturer Check the connectors for a loose connection Sound still comes out of my computer speakers Description The IP Softphone 2050 is not configured to direct all call audio to the headset Action Troubleshooting the IP Softphone 2050 Configure the USB Headset by doing the following Go to the IP Softphone 2050 Call Control Window Click Application Menu Click Configure Audio Select Headset Microphone Choose USB Audio Device from the drop down list Choose Headset Speaker Choose USB Audio Device from the drop down list Chose Ringing Speaker eo ON Oa F ODN gt Choose the desired device from the drop down list 10 Click OK Directory problems Redial List and Callers List must be available on your Call Server and the appropriate class of service must be enabled in order for you to use them If you cannot access Redial List or Callers List contact your system administrator Mobile Voice Client 2050 overview Mobile Voice Client 2050 overview Designed to work with your personal digital assistant PDA and IP bas
50. et recommendations For more information about Automatic Gain Control see MVC 2050 configuration on page 77 Mobile Voice Client 2050 overview MVC 2050 menus and screen features The MVC 2050 software provides menus and screen features to your PDA Table 4 lists the MVC 2050 menus and their selections See also Mobile Voice Client 2050 Call Handling screen on page 79 and Menu and icon summaries on page 99 Table 4 MVC 2050 menus Menu Selections File Run in background Paste Contacts Settings Exit Keys Headset Answer Goodbye Hold Features Macros Help Diagnostics Contents About Note Keys gt Features and Keys gt Macros selections in Table 4 also provide pop up menus Table 5 on page 72 describes the MVC 2050 screen features See also Mobile Voice Client 2050 Call Handling screen on page 79 Mobile Voice Client 2050 overview Table 5 MVC 2050 screen features Screen features Selections Call Handling icons Hold Answer Headset Release Toolbar The retractable toolbar contains keys that are not present on the remainder of the display They are Directory Messages Shift Services Expand Copy Exit Redial List and Callers List The toolbar can be shown or retracted using the Toolbar icon on the menu bar See Figure 18 on page 93 Mute Volume Up and Volume Down icons are also present on the Toolbar and appear on the skin when the To
51. ffice with incorrect password attempts your access to other password protected features is also locked out Your system administrator can reset and unlock your access at any time if you have been locked out or have forgotten your password Mobile Voice Client 2050 settings Mobile Voice Client 2050 settings Use the MVC 2050 Settings to select choices for the appearance behavior and operation of your PDA The Settings tab provides access to the following selections e Profiles e Server e Skin e Features e Macros e Audio e About e Language e Hardware ID e Advanced Audio e Listener IP Sounds This section provides information about setting sounds to accompany events profiles creation and use server assignment and macro creation and use Sounds The Mobile Voice Client MVC 2050 can make sounds to indicate server connection or disconnection Sound files and sound settings are not saved or transmitted between device infrared ports beamed when profiles are saved or beamed Therefore the sounds must be programmed by the user Mobile Voice Client 2050 settings Audible notification of server connection or disconnection You can program sounds to accompany notification of server connection or disconnection events To program up to three sounds for use with audible notification of server connection or disconnection 1 Select File 2 Select Settings 3 Select Sounds Figure 28 Soun
52. firm Del to delete your password Clr to clear your password Can to cancel and return to the Directory list Personal Directory Redial List and Callers List If you tapped Ent select one of the following Enable Pwd Protection Disable Pwd Protection Tap one of the following Yes to accept your selection Noto return to the Directory list If you selected Yes tap Done to enable or disable Password Protection To change your password 1 2 Tap the Services icon Select Telephone Options you will be prompted to enter your password Enter your password Select New Password Tap one of the following Sel to select New Password Del to return to the previous menu Clr to clear your password Can toend If you tapped Sel you are prompted to enter a new password Enter your new password and tap Sel You are prompted to confirm your new password Tap one of the following Sel to select New Password Del to return to the previous menu Clr to clear your password Can to end If you tapped Sel your password is changed Personal Directory Redial List and Callers List If you make three consecutive incorrect password attempts within an hour you are locked out of the password protected features for an hour Locked access displays on your telephone If Virtual Office is enabled it is also locked out If you fail to access Virtual O
53. fs airera ohdaeadghend aia vebarend a 130 GIVER foc en bs Ae Waa an Bae tee Bie ee ee ae AIRA 134 MACIOS era 64 84 da ease oeed sewer pee eee eda eee ea bs 137 Macro Screen eesrrer serri dans weet es DEN dane eaa fo 138 Mobile Voice Client 2050 for expert users 140 Client diagnostics 0 0 eee eee 140 Audio quality 0 0 0 eee 141 Hstener IP 34 oksce eats ened dew au pease ehene ad F5 145 Hardware ID 0 0 cc eee 146 Connection history 000 eee eee ee eee 148 WIFI aa aap aed aana aa aaa incense od ane be Wee inca 149 About this guide About this guide This User Guide provides information about the Nortel Networks IP Softphone 2050 and the Nortel Networks Mobile Voice Client MVC 2050 The IP Softphone 2050 is designed to work on a desktop PC Information on the IP Softphone 2050 begins on page 10 The Mobile Voice Client MVC 2050 is designed to add wireless voice communication to the Personal Digital Assistant PDA Information on the MVC 2050 begins on page 68 IP Softphone 2050 overview IP Softphone 2050 overview The IP Softphone 2050 turns your computer into a telephone To make a call you dial with your keyboard or mouse To answer a call you simply click a button Instead of holding a telephone receiver to hear and speak to callers you wear a headset Designed to work with IP based phone systems the IP Softphone 2050 provides Voice Over IP VoIP services using
54. ge 82 programmable line feature keys e soft keys self labeled e dialpad e display e Call Handling icons e Toolbar icons e Menu Bar icons e retractable toolbar e System Input Panel icon See the following examples of the MVC 2050 skins Figures 8 to 11 starting on page 82 and Figure 18 on page 93 Mobile Voice Client 2050 Call Handling screen Figure 8 Black skin Message Goodbye Lamp Answer Display Hold Soft keys self labeled a Program mable Line Dial pad Feature Keys lt Menu Bar p System Mobile Voice Client 2050 Call Handling screen Figure 10 Lime skin Mobile Voice Client 2050 Call Handling screen Display The display is located in the central area of the skin See Figure 8 on page 82 Programmable line feature keys Six programmable line feature keys are located on the right side of the skin They are aligned vertically and are the same color as the display See Figure 8 on page 82 On the round skin the programmable IIne feature keys are arranged in two rows of three on either side of the skin under the dialpad Figure 11 Soft keys self labeled Four soft keys self labeled are located in the bottom row of the display area See Figure 8 on page 82 Note 1 The label on the key changes based on the active feature Note 2 A triangle before a key label indicates that the key is active Dialpad The 12 but
55. h the location of New York selected when the end user selects 555 1212 in the MVC 2050 Contacts list and selects Dial Business the Phone details dialog box appears and displays the number to be dialed as 9 5551212 With the location of New York selected when the end user selects 416 555 1212 in the MVC 2050 Contacts list and selects Dial Business the Phone details dialog box appears and displays the number to be dialed as 6 4165551212 With the location of Atlanta selected when the end user selects 555 1212 in the MVC 2050 Contacts list and selects Dial Business the Phone details dialog box appears and displays the number to be dialed as 9 16465551212 Managing Contacts with Mobile Voice Client 2050 See your PDA Help system for a description for the values used in dialing patterns ESN numbers To enter ESN numbers in Contacts enter the ESN prefix followed by the number Note PDA Contacts does not accept the character used in the IP Softphone 2050 to express ESN numbers You can provide a character to your PDA Contacts application by storing a character prefix digit in your PC Outlook Contacts Then use ActiveSync to synchronize your PDA with your PC Outlook This will transfer the to your PDA To assign the ESN prefix 1 Dial a number using the Contacts list 2 When the Phone details dialog box appears select ESN and enter or modify the ESN prefix in the box See Figure
56. hen restart the IP Softphone 2050 application Connection is reinitializing Symptom The following message appears Connection Established Reinitializing Description This message indicates that the IP Softphone 2050 has established a connection and has sent a request to the communication server to resume connection The communication server is expected to reply to this request Some communication servers pass the IP Softphone 2050 to Troubleshooting the IP Softphone 2050 different sub components causing this message to appear two or three times in rapid succession during a normal startup Potential causes e If the message appears briefly this is part of a normal startup e Ifthe message persists the communication server programming may be in error Action Wait to ensure that this message is not a transient startup message If the message still appears ensure your communication server programming is correct Authorization failed Symptom The following message appears Authorization failed Description Client has not been authorized to use the communication server Potential causes The client has not been authorized by your system administrator e The HardwarelD in your configuration Configuration Utility does not match the HardwarelD provisioned for the communication server Action Contact your system administrator Unable to retrieve communication server parameters from
57. his tab to store a contact s name address company information and telephone numbers To create a contact record enter the contact s name and at least one telephone number All other information is optional Note Inserting a comma in the telephone number inserts a 0 5 second delay before dialing the numbers that follow the commas Insert as many commas as required Managing contacts with the IP Softphone 2050 Export button This button exports the contact information to a vcf file This file can then be imported into e mail or contact manager applications or other software applications that use the vcf file format Properties Email Address tab Use this tab to store e mail information Email address Enter the contact s e mail address e Email type Enter a label for the e mail address For example Personal e mail account Note You cannot send e mail using the Softphone Properties Notes tab Use this tab to record miscellaneous information about a contact You can enter significant dates recent orders meeting locations or any information you need to be available when you call the contact Properties Settings tab Use this tab to select which telephone number you dial by default The Default Dial telephone number setting you specify here applies only to this contact Tip You can dial a contact s non default telephone number by right clicking the contact and selecting any other teleph
58. in Personal Directory Redial List or Callers List oa fF WN gt Tap the Directory icon Select the Personal Directory Redial List or Callers List Search for the entry Highlight the entry Tap the Delete soft key Tap the Confirm or Cancel key Personal Directory Redial List and Callers List To delete the Redial List or Callers List 1 Tap the Directory button 2 Select Redial List or Callers List 3 Tap the Del soft key 4 Tap Yes Password Administration The Password Administration feature is available on the Directory list The Station Control Password SCPW protects your private directory information You can perform Password Administration from your MVC 2050 once your SCPW is defined by your system administrator on the Call Server This includes turning password protection on or off and changing your password When password protection is enabled authentication is required before you can access Personal Directory Redial List or Callers List You are prompted to enter your password in order to gain access to any of the password protected features such as Personal Directory Redial List Callers List or Virtual Office Note The default setting for Password Protection is Off To turn Password Protection On Off 1 Tap the Directory icon 2 Select Change Protection mode If Password Protection is enabled you are prompted to enter your password 3 Tap one of the following Ent to con
59. ind the contact by one of the following Scroll to the desired contact Search for the contact by name or number Enter the number of the contact to find it 5 Double click the contact to dial the selected entry Managing contacts with the IP Softphone 2050 Dialing from the Redial List You can dial from the Redial List 1 Do one of the following to open Redial List Click Redial List on the Toolbar in the Enhanced Call Control window Click the Directory button and click Redial List Find the contact by one doing of the following Scroll to the desired contact Search for the contact by name or number Enter the number of the contact to find it Double click the contact to dial the selected entry Dialing from the Callers List You can dial from the Callers List 1 Do one of the following to open Callers List Click Callers List on the Toolbar in the Enhanced Call Control window Click the Directory button and click Callers List Find the contact by one doing of the following Scroll to the desired contact Search for the contact by name or number Enter the number of the contact to find it Double click the contact to dial the selected entry Managing contacts with the IP Softphone 2050 Adding a group to the Shortcut Bar You can add a group to the Shortcut Bar in your Local Directory To add a new group to the Local Directory 1
60. ion of the Local Directory Redial List To open the list of up to 20 of the last calls you made Callers List To open the list of up to 100 of the calls you have received Local Directory To open the Local Directory Show Lines To change the tray on the Call Control Window show or hide the line buttons Copy To copy a network service feature or folder Quit To quit a network service or feature Hot keys Within the Call Control window the computer keyboard provides hot keys to access common features Enter Answer a call e F12 Release or terminate a call Esc Release or terminate a call IP Softphone 2050 Call Control window e F5 Put call on hold F1 to F4 correspond to the soft keys 1 to 4 e Alphabetic keys map to numbers like dialpad mapping e Arrow keys are equivalent to the navigation keys Alt V can be used to paste data into the interface For example you can copy a phone number from an application and paste it into the IP Softphone 2050 interface using the Alt V key combination Local Directory The IP Softphone 2050 Local Directory enables you to store a phone directory on your computer and link to external directories It also enables you to filter directories so they are easier to use Note Do not confuse the IP Softphone 2050 Local Directory with the Network Directory that you can access by clicking the Directory toolbar button To open the Local Directory 1 C
61. irst name last format of the name name displayed for incoming calls The options are first name last name or last name first name To set Call Log Options 1 Tap the Services button Tap Telephone Options Tap Call Log Options A V N Tap one of the following Incoming Calls Preferred Name Match AreaCode Setup Name display format 5 Scroll through the selected list 6 Tap your selection 7 Tap Select or Cancel Personal Directory You control your own Personal Directory You can create up to 100 entries You can edit copy or delete individual entries or delete the entire list and you can copy entries from other applications to Personal Directory or from Personal Directory to other applications The following list describes the contents of a Personal Directory entry e last name up to 24 characters e first name up to 24 characters e DN at work up to 31 characters Personal Directory Redial List and Callers List e DN at home up to 31 characters e cell phone up to 31 characters pager up to 31 characters To add a contact to Personal Directory 1 Tap the Directory icon 2 Tap Personal Directory 3 Tap the Add key to start a text editor 4 Enter the contact information TIP you can tap the Pause soft key any time during data entry to add a pause in the number 5 Tap Done to submit the entry You can also add contacts to the Personal Directory by c
62. lick Application Menu 2 Click Local Directory 3 Click one of the following Local Directory View Local Directory Note You can also click the Local Directory icon on the Enhanced Call Control window toolbar The Shortcut Bar on the left side of the Local Directory lets you access groups and directories Groups enable you to organize your directories A group is represented by a button on the Shortcut Bar Directories appear as icons inside groups To select a group click its button By default the Local Directory has two groups Main and Quick Dials IP Softphone 2050 Call Control window Main Group If you click the Main Group button three items appear e Local Directory A list of your Main Directory contacts e Redial List A list of the last telephone calls you made e Callers List A list of the calls you have received Quick Dials Group Click the Quick Dials button to see the contacts stored in the Quick Dials group Personal Directory Redial List and Callers List Personal Directory Redial List and Callers List are features supported on CS 1000 systems running CS 1000 Release 4 0 software The contents of these directories are maintained in a remote central database called the Application Server To open Personal Directory Redial List or Callers List 1 Click the Directory button 2 Scroll through the following list and click your selection Personal Directory Callers List
63. marizes the Keys menu selections Table 7 Keys menu Selection Description Headset Answers an incoming call or provides dial tone so you can make a Call also available as the Headset Answer icon located at the top center of the display Answer Answers an incoming call or provides dial tone so you can make a call also available as the Headset Answer icon located at the top center of the display Goodbye Releases the call Hold Places the current call on hold also available as the Hold icon at the top left of the display Features Presents a menu of available features Macros Presents a menu of the programmed macros Help menu Table 8 summarizes the Help menu selections Table 8 Help menu Selection Description Contents Accesses the Help system Diagnostics Provides access to MVC 2050 diagnostics About Provides information about your MVC 2050 system Managing Mobile Voice Client 2050 calls Managing Mobile Voice Client 2050 calls Making a telephone call Use the following procedure to make a call from your PDA using the MVC 2050 Plug the headset into the PDA and put it on Select Mobile Voice Client 2050 from the Start gt Settings System menu or Start gt Programs menu 1 2 Open the line by selecting one of the following Headset Answer icon Answer key from the Keys menu a line key Dial the number by using one of the following dialp
64. o enter data for the MVC 2050 and other applications Mobile Voice Client 2050 Call Handling screen The following are four methods you can use to input data on your PDA e Keyboard e Transcriber e Letter Recognizer e Block Recognizer Using the MVC 2050 application the PDA keyboard can act like a dialpad For instance the alphabetical J K or L is interpreted as a number five 5 Keys that are not alphanumeric are ignored You can use a transcriber to write a telephone number on the display area to place a call See Figure 20 Figure 20 Transcriber used to enter a number a ea EG MYC 2050 27 1 53am a555 212 Mobile Voice Client 2050 Call Handling screen Menu and icon summaries File menu Table 6 summarizes the File menu selections Table 6 File menu Selection Description Run in Background Closes the MVC 2050 application but leaves it running in the background to allow incoming calls to be received Paste Pastes a telephone number into the call interface to place a call also available as a Menu Bar icon Contacts Opens the Contacts List also available as a Menu Bar Icon Settings Provides access to the Settings dialog boxes also available as a Menu Bar Icon Exit Shuts down the MVC 2050 application also available as a Menu Bar Icon Mobile Voice Client 2050 Call Handling screen Keys menu Table 7 sum
65. o the Users Manual for your PDA Installing and configuring the Mobile Voice Client 2050 Figure 5 ActiveSync connected ty Microsoft ActiveSyne K Connected Synchronized Installing the MVC 2050 from a Desktop PC using ActiveSync Use the following procedure to install MVC 2050 using the CD 1 2 3 4 5 Insert the MVC 2050 CD into the CD ROM drive of your desktop PC Go to your desktop and double click My Computer Select the CD Drive Select Setup Follow the instructions on the screen The Install Wizard displays a message asking you if you want to modify install or remove the MVC 2050 Select Install The Install Wizard installs the MVC 2050 When the installation finishes a message appears on the PC s display requesting that you attend to your device PDA and a message appears on the PDA s display asking you if you want to perform a soft restart Select Yes Your PDA restarts with the new version of the MVC 2050 Installing and configuring the Mobile Voice Client 2050 MVC 2050 configuration Enable ClearType The MVC 2050 uses a special screen font which requires that ClearType be enabled on your PDA To enable ClearType 1 From the PDA s Main Application screen select Start 2 Select Settings 3 Select Screen 4 Select Enable Clear Type Automatic Gain Control Since the MVC 2050 requires a headset to operate properly there may be a requirement to disable A
66. olbar is retracted Toolbar icons Directory Messages Shift Services Expand Copy Quit Callers List Redial List Menu Bar icons Paste Contacts Settings Toolbar Navigation The up down left and right cursor control arrow keys are mapped to the hardware navigation buttons on the PDA hardware These buttons are used for cursor control Mobile Voice Client 2050 overview Figure 3 Call Handling screen with Toolbar retracted Call Handling icons CS 1000E 3 706 Display lt Soft keys self labeled Programmable Line Feature keys Dialpad _p Installing and configuring the Mobile Voice Client 2050 Installing and configuring the Mobile Voice Client 2050 To install MVC 2050 on your PDA 1 If you have an older version of MVC 2050 installed on your PDA you must remove it prior to installing a newer version See Removing a previous version of MVC 2050 Place your PDA in its cradle Synchronize your PDA with a desktop PC running Microsoft ActiveSync See Connecting a PDA to a desktop PC using ActiveSync on page 75 Install the MVC 2050 from a Desktop See Installing the MVC 2050 from a Desktop PC using ActiveSync on page 76 Removing a previous version of MVC 2050 If a previous version of the MVC 2050 is installed on your PDA delete the old version before installing the new one or the installation fails See Figure 4 on page
67. ollowing Click the Main Group and click the Local Directory Click the Group in the Shortcut Bar you want to add contacts to You can click Main Quick Dials or any custom group that you created 2 Click File gt New Contact or click the New Contact toolbar button The Properties dialog box appears 3 On the Business tab which is selected by default enter the contact s name address telephone numbers and other personal information 4 Select the e mail address tab and enter the contact s e mail address Select the Notes tab and enter notes or miscellaneous information Select the Settings tab and select the contact s default telephone number and assign multimedia sound and graphic call announcements 7 Click Save Note 1 You cannot add contacts to external directories such as an LDAP directory in Local Directory mode Note 2 lf the contents of an external directory has changed you must update the directory before you can see the changes in the IP Softphone 2050 Local Directory To update the directory right click the imported directory and then click Refresh Managing contacts with the IP Softphone 2050 You can add contacts to the Personal Directory which is stored on the Application Server To add a contact to Personal Directory Click the Directory button Click Personal Directory Click the Add key to start a text editor Enter the contact information Fw N gt TIP
68. on effects Click the Start button Click Settings Click Control Panel Click Display Select the Effects tab Clear the Use transition effects for menus and tool tips check box QO oe QB YN gt Other causes of audio issues Other applications running on your computer especially CPU intensive applications or applications that intercept or delay packets such as firewalls can cause broken audio Multiple Ethernet interfaces on a single PC may not work well together For example the IP Softphone 2050 may exhibit intermittent breaks in audio when using notebooks that have a Xircom RealPort Cardbus Ethernet 10 100 Modem 56 PC Card PCMCIA inserted when the notebook is docked In the specific case of this PC card the problem relates to a version of the Xircom driver This driver takes CPU cycles even when it is not active and this in turn causes IP Softphone 2050 audio to become choppy Solutions for this example are 1 Upgrade your Xircom driver 2 Remove the PC card when the notebook is docked To upgrade your Xircom driver 1 Download and install a new PC card driver from the Xircom web site 2 Follow the installation instructions provided by Xircom Note You require administrator privileges on Windows 2000 Troubleshooting the IP Softphone 2050 Windows sound comes out of the headset Description Windows sound comes out of the headset but you want Windows sound to come out of the loudspeakers and
69. one number that appears in the pop up menu Managing IP Softphone 2050 calls Managing IP Softphone 2050 calls Making telephone calls Before making a call ensure you are wearing your headset To make a call 1 Select the line you want to use by clicking a Line key 2 Choose one of the following methods to enter the phone number Enter the phone number using the number pad on your keyboard Use the mouse and the IP softphone 2050 dial pad Open a directory application such as Personal Directory Redial List or Callers List scroll through the directory and double click the number you want to dial Tip To make a call on your prime telephone line click the Answer Handsfree button and dial the telephone number as described above Answering telephone calls To answer a call ensure you are wearing your headset When you receive a call you will hear the IP Softphone 2050 ringer through the Ringing Speaker and you will see Caller ID if available on the display area Note The Ringing Speaker is the device you specify on the Select Sound Devices screen of the Configuration Utility Managing IP Softphone 2050 calls To answer a call Do one of the following Click the Answer Handsfree button e Click the Line key of the ringing line If you are on another call that call is put on Hold Tip To switch between callers click the appropriate Line key Holding and retrieving telephone calls
70. ooth accessory use Bluetooth and 802 11b operate on the same frequency band and use the same WLAN hardware on the PDA Managing Contacts with Mobile Voice Client 2050 Managing Contacts with Mobile Voice Client 2050 You can place a call from your list of contacts in the PDA s Contacts application using Mobile Voice Client MVC 2050 See Figure 21 Use the Contacts application to do the following e add or modify entries on the PDA e download entries from the Outlook contacts on your PC use a infrared ports on two PDAs to transfer entries between them beam Figure 21 Starting Contacts and the Contacts application ab cde fah ijk Imn opal rst Juvw xyz OB Contacts ta Managing Contacts with Mobile Voice Client 2050 Editing the Contacts list See the Contacts Help on your PDA for information about adding deleting and editing Contacts See the appropriate Help screen for information on editing the Contacts in Outlook on your desktop PC Accessing Contacts Help Use the following procedure to access your PDA s Contacts Help system 1 Select Start A drop down list appears 2 Select Contacts The Contacts screen appears 3 Select the word Contacts at the top of the screen The drop down list appears 4 Select Help The Contacts Help screen appears Accessing the PDA Contacts list Use the following procedure to access your PDA Contacts list 1 Open the PDA s Today or Home screen
71. opying entries from the Corporate Directory the Redial List the Callers List or other available directory applications If you are creating multiple entries in the Personal Directory you can make and edit multiple copies of an existing entry To edit a contact in the Personal Directory Tap the Directory icon Select Personal Directory from the Directory list Search for the desired entry Highlight the entry Tap the Edit soft key and make the changes oa F Wr gt Tap the Done soft key You can temporarily edit contacts in the Redial List and the Callers List then dial the edited entry The changes are not retained To dial from the Personal Directory 1 Tap the Directory icon 2 Scroll to the Personal Directory Personal Directory Redial List and Callers List Tap Personal Directory 4 Find the contact by one of the following Scroll to the desired contact Search for the contact by name or number Enter the number of the contact to find it 5 Double tap the contact to dial the selected entry Call Log features Redial List and Callers List Redial List and Callers List are Call Log features The content of Redial List and Callers List is generated by the system during call processing You can delete individual entries or the entire directory in Redial List and Callers List but you cannot add an entry or permanently change the content of an entry Callers List The Callers List can cont
72. ou to record macros A macro is a recorded sequence of steps that can be used to automate repetitive actions For example you can program a macro that selects a particular telephone line and then dials a telephone number automatically or macros that ensure certain numbers are always dialed out on a particular telephone line To access the IP Softphone 2050 Macro menu from the Standard Call Control window click the Macro menu To access the IP Softphone 2050 Macro menu from the Enhanced Call Control window click Application menu gt Macro Once you have recorded a macro it is saved under the Macro menu Recording a macro You can record a macro to automate a procedure or repetitive action To record a macro Click the Macro button Click New Enter the name of your new macro Click Record Enter the keystrokes to complete the action or procedure oo gt ON gt Click Add to add the new macro to the macro list TIP You can insert a short pause in the macro by using the Pause key A pause introduces a delay which may be required to access some Interactive Voice Response applications and the voicemail systems IP Softphone 2050 macros Note If you started recording a macro but you do not complete this function click the Abort button at the bottom of the Call Control window Deleting a macro You can delete a macro To delete a macro Record a new macro over the existing macro Playing a macro You can
73. play macros to dial telephone numbers or access your voicemail To play a macro Do one of the following e Click Macro gt Macro name e Click Application menu gt Macro gt Macro name IP Softphone 2050 menu commands IP Softphone 2050 menu commands Enhanced Call Control window menu The Application menu provides access to the Enhanced Call Control window To access the Enhanced Call Control window 1 Click Application Menu 2 Select Skin 3 Select Enhanced Following are the items in the Enhanced Call Control window menu e Trays Selects the information that appears on the Enhanced Call Control window Retract Tray Displays no additional information so the Enhanced Call Control window takes up less space Lines Displays the Line keys in two columns Number Pad Displays the dialpad Combo Displays the Line keys and the dialpad e Configure Audio Specifies the sound device you want to use with the IP Softphone 2050 A sound device such as the USB Audio Kit enables your computer to send and receive audio sound signals e Select Skin Selects a Call Control window Standard or Enhanced e Select Language Selects the language that is used on the IP Softphone 2050 e Local Directory Opens the Local Directory e Redial List Opens the Redial List e Callers List Opens the Callers List e Macro Name Executes the macro you saved in this command
74. pplication menu Message Waiting Flashes when a message is waiting light Primary display Provides call information such as Caller ID and instructions for using certain soft key features When the telephone is idle only the date and time display Soft keys The four soft labeled feature keys are Transfer for connecting calls to other people Conference for group calls Forward and More for accessing additional features To select a feature click the appropriate soft key button and then follow the instructions on the display The soft key features you have to choose from depend on e Your current task The features available at any time depend on your current call activity e The features that are available Much of the functionality of the IP Softphone 2050 is dependent on the communication server configuration Note If more than four features are available click the More soft key to see them IP Softphone 2050 Call Control window Table 1 IP Softphone 2050 components and functions Part 2 of 4 Element Function Show Lines Button to change the tray on the Call Control window show or hide the Line buttons Copy Button to copy a network service feature or folder Quit Button to quit a network service or feature Navigation arrows Scroll through menus and lists in the display area Volume Increase or decrease the headset volume Mute Listen to the receiving part
75. profile is selected all other Settings tabs refer to the selected profile The name of the selected profile is shown in the lower right corner on each tab SeeFigure 30 Figure 30 Profiles screen Mobile Voice Client 2050 settings The profiles screen allows you to e create profiles e delete profiles e modify a profile s name e change the profile used by the application e export profiles e import profiles Creating a new profile Use the following procedure to create a new profile 1 Select New A screen appears with an empty text box labeled Name 2 Enter the new profile name 3 Select OK The Profiles screen re appears The new profile has been created and selected The values on all the other tabs have been set to their defaults for this profile Any value modified on any of the other tabs is associated with this profile until another profile is selected To change settings on other tabs for this profile select the tab you wish to change For example select the Server tab from the Settings screen to modify the default server settings See Figure 31 on page 132 Mobile Voice Client 2050 settings Figure 31 Selecting a profile MYC 2050 Settings 9 41 5 Removing a profile Use the following procedure to remove a profile 1 From the drop down list on the profiles tab select the profile you want to remove See Figure 31 Note My Server is a built in profile name that cannot b
76. r you have completed your call press the X in the upper right hand corner of the PDA display to close the application See Figure 12 This returns the MVC 2050 to Run In Background mode Mobile Voice Client 2050 Call Handling screen Paste Select Paste to paste a telephone number copied from another application into the MVC 2050 You can do this to place a call rather than entering it through your Call Handling screen dialpad Contacts Select Contacts to launch the Contacts dialog box The Contacts application reads a list of contacts from the PDA Contacts list The PDA Contacts List application can normally be synchronized with Outlook on your desktop PC Settings The following items are available on the File gt Settings submenu e Profiles e Server Skin e Features e Macros e Audio e About e Language e Hardware ID e Advanced Audio e Listener IP e Sounds For more information about Settings see Mobile Voice Client 2050 settings on page 127 Exit Select Exit to close the MVC 2050 Once you select Exit you cannot place or receive calls until you re start the application For more information see Run in background on page 86 Mobile Voice Client 2050 Call Handling screen Note Selecting Exit frees up PDA processing resources Keys The following items are available from the Keys menu Headset Answer Goodbye Hold Features Macros Figure 13 Keys menu
77. rnational calls dial E e country code F f area code Gg number Area code Set the Area code to provide the default area code for dialed numbers To establish the default Area code 1 Select the PDA Contacts gt Tools gt Options 2 Assign the correct value to the Country Region and Area code See Figure 24 on page 109 Managing Contacts with Mobile Voice Client 2050 The Contacts application prefixes the default area code to numbers you enter in your Contacts application The PDA attempts to interpret the numbers as canonical For example enter a seven digit number Contacts assumes that the number is in your area code and it adds the area code as a prefix to the seven digit number to create a canonical number In North America if you enter a default area code of 415 in your Contacts and then enter the number 555 1212 the following occurs e Contacts prefixes the area code to the number e the displayed number changes to 415 555 1212 This number is interpreted as a canonical number that the PDA can use for dialing Dialing Locations Dialing Locations describe the dialing rules to be applied when you dial a number The dialing rules allow you to enter prefixes to access local and long distance numbers Use the location of your server See Figure 24 on page 109 To establish the dialing rules e Select Start gt Settings gt Connections gt Dialing Locations e Enter your se
78. rols the number of audio buffers the PDA uses to smooth out incoming audio streams Figure 37 Audio quality screen EF MYC 2050 Settings 4 9 54 Quality 012345 678 9 10 ee S Less Delay Higher Quality Audio delay If you experience audio delay you can decrease the number of buffers and reduce the delay by adjusting the slider on the Audio screen Mobile Voice Client 2050 for expert users Audio clarity If you experience breakups in the receive audio stream adjust the setting towards Higher Quality This increases the number of audio buffers used to process incoming audio If the delay is too large you can decrease this setting If you experience broken or choppy speech at either end of the call or if the dial tone sounds choppy your PDA s volume control may be the cause To prevent this problem use the volume controls on the MVC 2050 toolbar to adjust volume while using the MVC 2050 Note QoS 802 11 p q is not supported due to device constraints Advanced Audio Advanced audio settings are recommended for use only by advanced users See Figure 38 on page 143 NetEQ software included with the MVC 2050 software provides loss concealment and compensation and NetEQ is the default setting You cannot adjust the MVC 2050 Advanced Audio settings Mobile Voice Client 2050 for expert users Figure 38 Advanced Audio screen AF MYC 2050 Settings 4 9 56 A NetEQ Global IP Sound E Override Comm
79. rvers Area Code e Enter your servers Country Code e Specify Tone dialing e Select Dialing Patterns e Enter or modify the dialing patterns for local calls long distance calls and international calls Managing Contacts with Mobile Voice Client 2050 Example An end user has a DN on a server located in Atlanta and another DN ona server located in New York The end user has set up two dialing locations one named Atlanta with an area code of 404 and another named New York with an area code of 646 The end user has also entered 646 as the default area code in the Contacts application The end user has also programmed Dialing Patterns as follows e For local calls dial 9 G e For long distance calls dial 6 1FG For international calls dial 6 011 EFG Note According to the Dialing Patterns dialog E means insert country code F means insert area code and G means insert the number Insertion of a comma indicates a one half second pause With the location of New York selected the end user enters information for a contact whose business number is 555 1212 The Contacts application uses the Contacts Area code to determine that the area code should default to 646 With the location of New York selected the end user enters information for a contact whose business number is 416 555 1212 The end user enters all 10 digits to record the number in Contacts as 416 555 1212 Wit
80. s add Remove Feature Menu Macros Mobile Voice Client 2050 Call Handling screen Select Macros from the Keys menu to access macros available through the Settings gt Macros dialog box You can use macros to make speed dial calls access voicemail and perform routine functions faster and easier See Macros on page 137 Help The following items are available from the Help menu e Contents e Diagnostics e About MVC 2050 MVC 2050 offers a PDA specific version of Help shown in Figure 16 Figure 16 Help menu Contents Diagnostics E E About MYC 2050 File Keys Help 2 E j Contents Select Contents to access the MVC 2050 Help system Mobile Voice Client 2050 Call Handling screen Diagnostics Diagnostics provides access to a list of methods to determine server connection state To access Diagnostics 1 Select Help 2 Select Diagnostics to see the following items in the drop down list Ping Trace Route RUDP Ping About MVC 2050 Select About MVC 2050 to see the MVC 2050 system product name version number copyright indication Nortel Networks name and logo and Global IP Sound name and logo The MVC 2050 uses packet loss concealment provided by Global IP Sound s NetEQ software Figure 17 About screen AF myc 2050 Settings 4 2 34 Mobile Yoice dient 2050 2 00 0091 Copyright c Nortel Networks 2003 NORTEL NETWORKS GL
81. s Recovering Server unreachable This message is generated when the MVC 2050 has lost its connection with the server It indicates that the UNIStim watchdog timer has expired This indicates loss of network connection Hard Reset This message indicates that the server has instructed the MVC 2050 to reset and clear its UNIStim related memory This maps directly to a UNIStim message WiFi You can ActiveSync your PDA with your PC using WiFi WiFi use for a cradled PDA If you do not want to lose the MVC 2050 connection to the server when you return the PDA to its cradle deactivate ActiveSync Otherwise the connection is lost because ActiveSync uses Point to Point Protocol PPP This causes the PDA connection to the network to be dropped and then connected to the PC Application Server Administration This feature is available for your system administrator The Personal Directory Redial List and Callers List features use a separate central database called the Application Server to store directory data and user Mobile Voice Client 2050 for expert users profile options Backup and restoration of the database can be performed and user profiles can be managed by your system administrator using the Application Server Administration feature Nortel Networks Communication Server 1000 IP Softphone 2050 and Mobile Voice Client 2050 User Guide Copyright 2004 Nortel Networks All Rights Reserved Informa
82. s and screen features 71 Installing and configuring the Mobile Voice Client 2050 74 Removing a previous version of MVC 2050 74 MVC 2050 installation method 000 eee 75 MVC 2050 configuration 00 0 77 Mobile Voice Client 2050 Call Handling screen 79 Starting the MVC 2050 ee 79 Navigation 4 5 4 006 eet aea aaa den wer eh chee oo ae 80 Appearance 2 000 eee 80 MVC 2050 graphical interface skins components 81 MENUS 24 2 aed aa oeade whee hag E dees rade Ps 85 ICONS eaa a ae tte heey Pent ede peated ee 93 Managing Mobile Voice Client 2050 calls 101 Making a telephone call 0 000 eee 101 Answering a call 0 000 e eee 102 Holding gcal 3502 5 c2ad acansecaveaderghaadeg aad 102 Retrieving acall 2 0 ce eee 102 Ending a Call esris ta paces eee bee Pee eee ee 102 Maintaining call quality 0 0 0 0 cee eee 103 Managing Contacts with Mobile Voice Client 2050 104 Editing the Contacts list 0 0 0 0 eee eee eee 105 Accessing Contacts Help 0 002000eeaee 105 Accessing the PDA Contacts list 105 Dialing a number from the Contacts list 106 Dialing formats 00 eae 107 Personal Directory Redial List and Callers List 116 Mobile Voice Client 2050 settings 00005 127 SOUNGS coroar sa eee dobar pa A ea 127 Pro
83. swer the call if IP Softphone 2050 is minimized or in background 1 Ensure you are wearing your headset 2 Press the Maximize button to display the IP Softphone 2050 interface 3 Press the Answer button Hanging up calls with the USB Headset Adapter You can hang up a call using the USB Headset Adapter even if the IP Softphone 2050 is minimized or in the background To hang up a telephone call using the USB Headset Adapter press the Release button Adjusting the volume with the USB Headset Adapter You can easily adjust the volume of your telephone calls using the USB Headset Adapter Ensure you are wearing your headset so you can hear the changes as you make them To decrease the volume press the left side of the Volume button To increase the volume press the right side of the Volume button Muting a call When you mute a call you can still hear your caller but your caller cannot hear you To mute a call using the Headset adapter press the Mute button IP Softphone 2050 USB Headset Adapter Using the i2050 Smart Functions menu The i2050 Smart Functions menu provides quick access to IP Softphone 2050 features You can customize what appears on this menu using the i2050 Configuration Utility To access the i2050 Smart Functions menu 1 Press the i2050 Smart Functions button on the USB Headset Adapter 2 Highlight the feature you want by using one of the following the mouse the keyboard
84. te For further information on canonical dialing refer to the Microsoft web site When you select File gt Contacts and double tap a number to dial from the contacts list the Phone details dialog box appears shown in Figure 23 on page 108 The dialog box provides options for the criteria to properly route your call Use the Phone details dialog box to e modify the number being dialed e select or deselect canonical dialing rules e interpret the number as a private network ESN number Managing Contacts with Mobile Voice Client 2050 Figure 23 Phone details dialog box 6 785 8883 cortex Local number 6 785 8888 O Use Dialing Properties ESN Prefix Phone number will be dialed 6 785 8888 The following are the components for creating and using canonical dialing numbers e area code in the Contacts application e dialing properties called Dialing Locations see Figure 24 on page 109 Note Information in the Dialing Locations tab indicates the origin of the call Managing Contacts with Mobile Voice Client 2050 Figure 24 Dialing locations Area code 225 Tone dialing Country code i Pulse dialing _ Disable call waiting dial Managing Contacts with Mobile Voice Client 2050 You set the patterns for local long distance and international dialing using Dialing Patterns See Figure 25 Figure 25 Dialing patterns one For long distance calls dial For inte
85. ted PDAs The following is a list of PDAs supported for use with the MVC 2050 e Dell Axim X5 e Dell Axim X3 C3i e Hewlett Packard iPAQ h5550 h5555 e Toshiba e750 e755 e Toshiba e800 e805 Note Dell Axim X3 300 MHz PDA model is not supported for use with the MVC 2050 Since the PDA industry evolves at a rapid pace contact Nortel Networks technical support to determine the latest PDA models tested and supported and any known issues PDA processor models speed and amount of memory vary To maintain audio quality do not overload the processor with intensive tasks while using the MVC 2050 For example Nortel Networks does not recommend using your PDA version of the Internet browser while using the MVC 2050 PDA vendors offer two types of rechargeable battery standard and extended life The extended life battery is recommended to provide longer call duration and increased call volume Mobile Voice Client 2050 overview Headsets A headset is required in order to send and receive telephone calls using the MVC 2050 and your PDA The headset is an important part of audio quality MVC 2050 compatible iPAQ and Toshiba PDAs support stereo headphones and microphones like Plantronics M130 Adjustable Fit Headset which is iPAQ certified The Dell MVC 2050 compatible PDA supports a stereo headphone but not a microphone CAUTION MVC 2050 does not support Bluetooth headsets Contact your PDA vendor to obtain heads
86. ter directories Filtering makes directories smaller and easier to manage and use This feature is especially useful for dealing with large cumbersome directories For example by filtering a directory you can greatly reduce the number of names you have to search through To filter a directory Select the directory you want to filter in the Shortcut Bar Click the Filter toolbar button The Filter dialog box appears 1 2 3 Add your filter criteria 4 Click OK Dialing from the Local Directory You can dial numbers from the Local Directory To call a contact stored in the Local Directory 1 On the Call Control window click Application 2 Click Local Directory Managing contacts with the IP Softphone 2050 3 Click one of the following a Local Directory b View Local Directory 4 Locate the contact you want to call then do one of the following Double click the phone number you want to dial Double click the contact s name Click the Call Contact toolbar button to dial the default telephone number Right click the contact s entry and click the desired telephone number in the pop up menu Click the arrow beside the Call Contact toolbar button and click the desired telephone number in the pop up menu Dialing from the Personal Directory To dial from the Personal Directory Click the Directory button Scroll to the Personal Directory Click to open the Personal Directory PON gt F
87. the Application Server To open Personal Directory Redial List or Callers List 1 Tap the Directory icon 2 Make your selection from the following list Personal Directory Callers List Redial List Password Administration Note The Personal Directory Redial List and Callers List features have a one minute time out control period If the application is idle for one minute during any of the operations the application is closed and your IP Softphone 2050 goes back to the idle state The Personal Directory Redial List and Callers List features support e multiple languages e access using the Directory key e feature launch while in Call Transfer and Conference modes your MVC 2050 does not have to be idle e Branch Office in normal mode only e Virtual Office e menu driven configuration of Station Control Password SCPW from your IP Softphone e database backup and restoration by your system administrator e system administrator functions such as unlocking your SCPW Personal Directory Redial List and Callers List e system administrator restoration of profiles for single multiple or all users User preferences for Personal Directory Redial List and Callers List The following is a list of options you can change e language e date time display format e call timer name display format e call log options log all unanswered calls area code setup preferred name match new call in
88. the server occurs USB Headset problems Headset not functioning Try the following in the order presented 1 Verify that you have a supported operating system To check the type of operating system you are using from the PC desktop right click the My Computer icon and then click Properties Ensure that Universal Serial Bus controllers appears in the Windows Device Manager If it does not appear you might need to enable USB in your computer s setup menus or get a BIOS upgrade Contact your computer supplier Ensure that USB Audio Device appears under Sound video and game controllers in the Windows Device Manager Also ensure that HID compliant device and USB Human Interface Device appears under Human Interface Devices If they do not and the above conditions are correct see the USB Troubleshooting section in Windows Help Ensure that you have selected USB Audio Device as the microphone and speaker for the Softphone Troubleshooting the IP Softphone 2050 USB Headset Adapter features grayed out Symptom All of the features on the USB Headset Adapter tab in the i2050 Configuration Utility are grayed out Description The adapter is not recognized as a Nortel Networks USB Headset Adapter or the version of the USB Headset Adapter is earlier than 2 0 Potential causes 1 The USB Headset Adapter does not support the functions listed on the USB Headset Adapter tab 2 The USB Headset Adapter has failed to
89. tion is subject to change without notice Nortel Networks reserves the right to make changes in design or components as progress in engineering and manufacturing may warrant SL 1 Meridian 1 and Succession are trademarks of Nortel Networks Publication Number NN 10300 016 Document Release Standard 4 00 Date September 2004 Produced in Canada Internet add N O RT E pA S http www riotlamnebworke com NETWORKS
90. to close the i2050 Configuration Utility remove a function Click the function you want to remove Click the Remove button Click the OK button to close the Configure Smart Functions dialog box Click the OK button to close the i2050 Configuration Utility rearrange the functions on the menu Click the function you want to move up or down on the i2050 Smart Functions menu Do one of the following Click the Move Up button to move the function to a higher position on the menu Click the Move Down button to move the function to a lower position on the menu IP Softphone 2050 USB Headset Adapter You can also add special functions to the i2050 Smart Functions menu For information about adding special functions refer to Custom Functions for i2050 Smart Functions menu Custom Functions for i2050 Smart Functions menu From the Configure Smart Functions dialog box you can add delete and modify custom functions on the i2050 Smart Functions menu To add a custom function 1 2 Click the New button In the Name box enter the name you want to appear on the i2050 Smart Functions menu In the Command box enter the pathname and file name of the function you want to add Note If you do not know the pathname or file name of the function click the Browse button beside the Command box You can then navigate to the correct file select it and click the Open button In the Arguments box enter any arg
91. ton dialpad is located on the left hand side of the skin See Figure 8 on page 82 The dialpad is located in the center of the Round skin See Figure 11 on page 83 Message Lamp The Message Lamp lets you know if you have voicemail waiting See Figure 8 on page 82 Mute Indication Lamp The color of the Mute button changes to red when the call is muted The Toolbar must be retracted to see this indicator because the Toolbar icon for Mute does not change color when the microphone is muted See Figure 18 on page 93 Mobile Voice Client 2050 Call Handling screen Menus The MVC 2050 provides the following menus e File e Keys e Help File The following items are available from the File menu e Run in background e Paste e Contacts Settings e Exit See Figure 12 on page 86 Mobile Voice Client 2050 Call Handling screen Figure 12 File menu Paste Contacts Settings Run in background Select Run in Background to close the MVC 2050 and keep it running in the background so that incoming calls can ring on your PDA To accept an incoming call while the MVC 2050 is running in the background 1 From the Main Application screen select Start 2 Select Recently Used Application Note You can also select Start gt Today or Start gt Home depending on your PDA When you select Start gt Today or Start gt Home the MVC 2050 icon appears in the lower right corner of this screen Afte
92. uments that are required for this function Note If you want the IP Softphone 2050 to prompt you for the argument when you select this special function select the Prompt for arguments check box In the Initial directory box enter the pathname of the directory you want this function to use Note If you do not know the pathname of the directory click the Browse button beside the Initial directory box You can then navigate to the correct directory select it and click the OK button To change the icon that appears beside this function on the i2050 Smart Functions menu click the Change icon and perform steps 7 to 9 If you do not want to change the icon go to step 10 Click the Browse button IP Softphone 2050 USB Headset Adapter 8 Navigate to the file you entered in the Command box and select it 9 Click the Open button 10 Click one of the icons that appears 11 Click the OK button 12 Click the OK button to add the new function to the i2050 Smart Functions menu To modify a custom function Click the custom function you want to modify Click the Modify button Make the required changes Click the OK button PN gt To remove a custom function Click the custom function you want to remove 2 Click the Delete button Click the Yes button to confirm the deletion IP Softphone 2050 macros IP Softphone 2050 macros About macros with the IP Softphone 2050 The IP Softphone 2050 enables y
93. uncation Server values Jitter Frames Highwater Mark Frames Early Packet soo H ms Late Packet Resync so ms Mobile Voice Client 2050 for expert users Items on the Advanced Audio screen Table 10 describes the selections available on the Advanced Audio screen Table 10 Advanced Audio screen Selection Description NetEQ Global IP Sound NetEQ packet loss concealment software is the default mode of operation Jitter Buffer The rate of arrival of voice frames is variable A jitter buffer is used to minimize this variability by sending voice frames to your PDA sound system ata fixed rate The value of jitter is the normal number of voice frames the application should have in its jitter buffer Highwater Mark Highwater mark indicates the maximum number of voice frames the application should have in its jitter buffer before it starts discarding packets This value should be at least 2 5 times the value of jitter Early Packet and Late Early Packet Resync and Late Packet Packet Resync Resync indicate the points at which MVC 2050 discards and restarts the jitter buffer contents This value should be at least 5 times the high water mark Mobile Voice Client 2050 for expert users Listener IP See Figure 39 This screen is for expert users only It can be used to override the port assignments when a conflicting application is on the PDA Figure 39 Listener IP screen RFIMY
94. use the numbers on the dialpad to enter numbers into your macro Mobile Voice Client 2050 for expert users Mobile Voice Client 2050 for expert users This section discusses the selections used to diagnose or correct error conditions and are not used during normal operation of Mobile Voice Client 2050 Client diagnostics Client diagnostics are used to determine the connection status of the MVC 2050 Access client diagnostics from the Help gt Diagnostics screen See Figure 16 on page 91 Diagnostics include Ping e TraceRoute e RUDP Ping Ping tests whether the network destination in on line TraceRoute is an operation for sending trace packets to trace the route of user datagram protocol UDP from local host to remote host RUDP Ping tests if the IP port is responding as a terminal proxy server TPS See also Profiles on page 130 for information on changing importing and exporting profiles to assist in troubleshooting Mobile Voice Client 2050 for expert users Audio quality Audio quality of voice transmission depends on many factors such as codec characteristics echo canceller jitter buffer size and listener perception Audio quality is controlled from two screens e Audio the quality slider tab e Advanced Audio for expert users Audio quality slider You can control audio quality using the slider tab to reduce audio delay and increase audio clarity See Figure 37 The slider cont
95. utomatic Gain Control to ensure optimum audio quality Note When the PDA is used in handsfree mode without a headset the PDA microphone picks up sounds from the speaker creating a feedback loop Automatic Gain Control is used in this instance to avoid feedback For further information about device hardware settings see your PDA s Help system To disable Automatic Gain Control 1 Select Start 2 Select Settings 3 Select System 4 Select one of the following depending on the PDA you are using a Audio b Advanced Sounds c Microphone 5 Select Automatic Gain Control Installing and configuring the Mobile Voice Client 2050 6 Select Disable 7 Select Yes For further information about MVC 2050 configuration and settings see the MVC 2050 Help system Mobile Voice Client 2050 Call Handling screen Mobile Voice Client 2050 Call Handling screen Starting the MVC 2050 To start the MVC 2050 from your PDA 1 From your PDA s Main Application screen select Start 2 Select Programs See Figure 6 3 Select Mobile Voice Client 2050 The Call Handling screen appears See Figure 7 on page 80 Figure 6 Starting MVC 2050 from Main Application screen iPAQ jies Image e Backup ag r iTask Microsoft MOTA Reader Client 2050 3 m JIE ALMA m e Mobile Voice Client 2050 Call Handling screen Figure 7 Call Handling screen with Toolbar retracted Call Handling icons
96. y button Select Redial List or Callers List from the Directory list Search for the desired entry Highlight the entry Click the Edit soft key and make the changes Click the Dial soft key to dial the edited entry oa fF WN gt Deleting contacts You can delete contacts in your Local Directory To delete a contact in the Local Directory 1 On the Call Control window click Application 2 Click Local Directory Managing contacts with the IP Softphone 2050 3 Click one of the following Local Directory View Local Directory 4 Find and click the contact you want to delete Note To delete a range of contacts click the first contact in the range and then shift click the second contact in the range You can also CTRL click to select contacts Click File Click one of the following Delete the Delete toolbar button 7 Click Yes to confirm the deletion You can delete contacts or the contents of the entire directory for Personal Directory Redial List or Callers List To delete a contact in Personal Directory Redial List or Callers List 1 Click the Directory button Select the Personal Directory Redial List or Callers List Search for the entry Highlight the entry Click the Delete soft key oa FO DD Click the Confirm or Cancel key To delete the Redial List or Callers List Click the Directory button Select Redial List or Callers List Click the Del soft key Click Yes
97. y without transmitting Click the Mute button again to return to a two way conversation The Mute button mutes the Headset microphone Answer Handsfree Answer and make calls Hold Place an active call on hold The feature key label for the held line displays a flashing icon to indicate the call is on hold Return to the call by clicking the Line button of the call on hold Goodbye Terminate active calls Line keys The Softphone includes six programmable Line keys that can represent line appearances DNs or features The communication server provides the labels that appear on these keys To use the programmed feature line or DN click its Line key Dialpad Lets you dial a telephone number Simply click the numbers you want to enter IP Softphone 2050 Call Control window Table 1 IP Softphone 2050 components and functions Part 3 of 4 Element Function The following Standard toolbar elements apply to the Standard Call Control window ONLY Inbox Messages To access your messages or return a call Outbox Shift To toggle between feature key displays Directory To access a Network Directory depending on how your system administrator has set up this service this button may access a Local Directory the Personal Directory Redial List Callers List features or some other server based directory service You can use the Directory to place a call Generally the
98. you can click the Pause softkey any time during data entry to add a pause in the number 5 Click Done to submit the entry You can also add contacts to the Personal Directory by copying entries from the Corporate Directory the Redial List the Callers List or other available directory applications If you are creating multiple entries in the Personal Directory you can make and edit multiple copies in an existing entry Editing contacts You can edit contacts in all of your directories To edit a contact in the Local Directory 1 On the Call Control window click Application menu Click Local Directory Click one of the following Local Directory View Local Directory Find and click the contact you want to edit Do one of the following Click File gt Properties Click the Properties toolbar button Managing contacts with the IP Softphone 2050 6 Select each tab and edit the information 7 Click Save To edit a contact in the Personal Directory Click the Directory button Select Personal Directory from the Directory list Search for the desired entry Highlight the entry Click the Edit soft key and make the changes Click the Done soft key oa F Wr gt You can temporarily edit contacts in the Redial List and the Callers List then dial the edited entry The changes are not retained To temporarily edit a contact and dial it using the Redial List or the Callers List Click the Director

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